ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Sep 15, 2022
Full time
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
We are looking for an IT support engineer to join our team on the outskirts of Hull. The role comes with a flexible salary starting at £24k upto £30k DOE. You will be responsible for providing technical assistance to our clients, troubleshooting hardware and software issues, installing, and configuring new systems, and maintaining network security. You will also be involved in training and supporting end-users, documenting procedures and best practices, and collaborating with other IT professionals. You should also have excellent communication and problem-solving skills, a customer-oriented attitude, and the ability to work independently or as part of a team. You should be familiar with Windows or Linux operating systems alongside common applications and tools such as Microsoft Office, Google Workspace, antivirus software, etc. You should also have knowledge of networking protocols and devices, such as routers, switches, firewalls, etc. This is a full-time position that requires working on site for five days a week with some flexibility if needed. Apply today to be considered for the role.
Mar 28, 2024
Full time
We are looking for an IT support engineer to join our team on the outskirts of Hull. The role comes with a flexible salary starting at £24k upto £30k DOE. You will be responsible for providing technical assistance to our clients, troubleshooting hardware and software issues, installing, and configuring new systems, and maintaining network security. You will also be involved in training and supporting end-users, documenting procedures and best practices, and collaborating with other IT professionals. You should also have excellent communication and problem-solving skills, a customer-oriented attitude, and the ability to work independently or as part of a team. You should be familiar with Windows or Linux operating systems alongside common applications and tools such as Microsoft Office, Google Workspace, antivirus software, etc. You should also have knowledge of networking protocols and devices, such as routers, switches, firewalls, etc. This is a full-time position that requires working on site for five days a week with some flexibility if needed. Apply today to be considered for the role.
Job Title: Apprentice IT Technician Location: Oaklands Catholic School and Sixth Form College, Waterlooville, Hampshire Salary: During training Salary is £17,316 FTE or £15,191.46 per annum term-time only Once fully qualified Salary is Support Staff Grade B £22,737 FTE Or £19,947.35 per annum if term -time only Job Type: Full Time / Permanent, 37 hours a week, 52 weeks a year Hours of Work: Monday to Thursday 8.00am to 4.00pm, Friday 8.00am to 3:30pm (with 30-minute unpaid lunch break) Oaklands is a Catholic Academy taking in boys and girls from 11 -18, which has been established by the Diocese of Portsmouth for the education of Catholic children who live within the designated parish catchment area allocated to the school. In addition, Oaklands also takes in a number of children from other Christian denominations whose parents have specifically requested a Catholic education at the school, provided that they satisfy the criteria laid down in the Governors' Admissions Policy. About The Role: The Trustees of the Edith Stein Academy Trust are seeking to appoint an Apprentice IT Technician to join our hardworking, committed, and enthusiastic IT Support Team at Oaklands Catholic School and Sixth Form College in Waterlooville. We hope this will capture your enthusiasm and would like to thank you for your interest in this post. You will join a team of three supporting nearly 2,000 users and 1,200 devices across three schools in the Waterlooville and Portsmouth areas. We support a large number of Windows devices (Desktop PC 's, Laptops, Tablets), as well as network infrastructure such as switches, servers (both physical and virtual) and wireless access points. We also support printers, photocopiers, and classroom equipment such as projectors, and interactive screens. This is on a Windows LAN with an Office 365 environment. We also support CCTV cameras, the school 's phone system, and the sound and lighting equipment in the school hall. You will be expected to play your part in supporting events, such as the annual school play, the Year 7 Disco, or external lettings in the hall on a rota basis. This busy and varied role, which needs to be approached with enthusiasm and cheerfulness and in return, you will receive full training and exposure to a wide variety of technologies which will stand you in good stead for a career in the IT industry. About You: Essential: 5 GCSEs grade 5 to 9 including English and Maths or equivalent Some knowledge of troubleshooting Windows 10 devices Some knowledge of Microsoft Office 365 An awareness of local area networks Demonstratable ability to think logically and take a methodical approach to problem solving Demonstratable organisational ability, such as being able to prioritise and schedule tasks Ability to work with other staff as a team Real interest and enthusiasm for working with technology A desire to progress in the IT Industry The ability to commit to and complete a long-term period of student (Level 3) Apprenticeships typically take 18 months to complete) Good interpersonal skills, able to communicate to people of a wide range of technical and non-technical backgrounds Smart appearance and friendly manner Flexibility and a readiness to undertake a wide range of tasks The following would be desirable: Experience of working in an IT support environment Experience of working in an educational establishment High level of literacy/communication skills, capable of producing documentation written to a high, professional standard Experience of supporting MacOS Experience of supporting Office 365 / Google Classroom Basic TCP/IP networks e.g. setting up a home router, WiFi Experience of scripting, particularly in PowerShell In sympathy with the Catholic ethos of the school, including a commitment to co -operation and helpfulness and a concern for the well -being of others Closing date: Sunday 17th March 2024 (5pm) Interviews: Week commencing 18th March 2024 If you're interested in the role and would like to put yourself forward, please hit APPLY and follow the link to complete your application including all relevant application forms on our website. Please note that incomplete applications will not be accepted. Please attach the application form together with the consent to obtain references form too Candidates with previous job titles and experience of; Cloud Technician, IT Support Engineer, IT Service Engineer, Service Desk Technician, IT Support Technician, Cloud Support Engineer, Support Technician, IT Support, IT Systems Support, IT Support 1st Line, 1st Line Technical Support Analyst, 1st Line Helpdesk Engineer, 1st Line Support Engineer, 1st Line Support Technician, 2nd Line Support, 2nd Line Support Technician may also be considered for this role.
Mar 28, 2024
Full time
Job Title: Apprentice IT Technician Location: Oaklands Catholic School and Sixth Form College, Waterlooville, Hampshire Salary: During training Salary is £17,316 FTE or £15,191.46 per annum term-time only Once fully qualified Salary is Support Staff Grade B £22,737 FTE Or £19,947.35 per annum if term -time only Job Type: Full Time / Permanent, 37 hours a week, 52 weeks a year Hours of Work: Monday to Thursday 8.00am to 4.00pm, Friday 8.00am to 3:30pm (with 30-minute unpaid lunch break) Oaklands is a Catholic Academy taking in boys and girls from 11 -18, which has been established by the Diocese of Portsmouth for the education of Catholic children who live within the designated parish catchment area allocated to the school. In addition, Oaklands also takes in a number of children from other Christian denominations whose parents have specifically requested a Catholic education at the school, provided that they satisfy the criteria laid down in the Governors' Admissions Policy. About The Role: The Trustees of the Edith Stein Academy Trust are seeking to appoint an Apprentice IT Technician to join our hardworking, committed, and enthusiastic IT Support Team at Oaklands Catholic School and Sixth Form College in Waterlooville. We hope this will capture your enthusiasm and would like to thank you for your interest in this post. You will join a team of three supporting nearly 2,000 users and 1,200 devices across three schools in the Waterlooville and Portsmouth areas. We support a large number of Windows devices (Desktop PC 's, Laptops, Tablets), as well as network infrastructure such as switches, servers (both physical and virtual) and wireless access points. We also support printers, photocopiers, and classroom equipment such as projectors, and interactive screens. This is on a Windows LAN with an Office 365 environment. We also support CCTV cameras, the school 's phone system, and the sound and lighting equipment in the school hall. You will be expected to play your part in supporting events, such as the annual school play, the Year 7 Disco, or external lettings in the hall on a rota basis. This busy and varied role, which needs to be approached with enthusiasm and cheerfulness and in return, you will receive full training and exposure to a wide variety of technologies which will stand you in good stead for a career in the IT industry. About You: Essential: 5 GCSEs grade 5 to 9 including English and Maths or equivalent Some knowledge of troubleshooting Windows 10 devices Some knowledge of Microsoft Office 365 An awareness of local area networks Demonstratable ability to think logically and take a methodical approach to problem solving Demonstratable organisational ability, such as being able to prioritise and schedule tasks Ability to work with other staff as a team Real interest and enthusiasm for working with technology A desire to progress in the IT Industry The ability to commit to and complete a long-term period of student (Level 3) Apprenticeships typically take 18 months to complete) Good interpersonal skills, able to communicate to people of a wide range of technical and non-technical backgrounds Smart appearance and friendly manner Flexibility and a readiness to undertake a wide range of tasks The following would be desirable: Experience of working in an IT support environment Experience of working in an educational establishment High level of literacy/communication skills, capable of producing documentation written to a high, professional standard Experience of supporting MacOS Experience of supporting Office 365 / Google Classroom Basic TCP/IP networks e.g. setting up a home router, WiFi Experience of scripting, particularly in PowerShell In sympathy with the Catholic ethos of the school, including a commitment to co -operation and helpfulness and a concern for the well -being of others Closing date: Sunday 17th March 2024 (5pm) Interviews: Week commencing 18th March 2024 If you're interested in the role and would like to put yourself forward, please hit APPLY and follow the link to complete your application including all relevant application forms on our website. Please note that incomplete applications will not be accepted. Please attach the application form together with the consent to obtain references form too Candidates with previous job titles and experience of; Cloud Technician, IT Support Engineer, IT Service Engineer, Service Desk Technician, IT Support Technician, Cloud Support Engineer, Support Technician, IT Support, IT Systems Support, IT Support 1st Line, 1st Line Technical Support Analyst, 1st Line Helpdesk Engineer, 1st Line Support Engineer, 1st Line Support Technician, 2nd Line Support, 2nd Line Support Technician may also be considered for this role.
T3/Implementation Engineer - £80,000 (DOE) - Bracknell - Hybrid Working! Role : T3/Implementation Engineer Location : Bracknell Salary : £70,000 - £80,000 + Unbelievable Benefits! Interviewing Immediately - Apply Now Fancy working for a global IT company who have branches in the US, UK, Germany and many more? My client are looking for a technical and personable character to join their ever growing team who is going to hit the ground running. Responsibilities: Work customer incidents and consultations that have been escalated from the Tier 2 team. Perform analysis and troubleshooting of Spectra Logic products in customer environments. Identify possible product/service/process quality issues affecting the field and bring them to the attention of the Support Manager(s) and Dev Engineering, via the defined RFA escalation process. Take corrective action to provide timely resolution of technical problems affecting customer experience. Availability for Scheduled Installation Deployments and Preventative Maintenance engagements, as well as short notice Fly-and-Fix travel to customer sites when required for onsite support. Use gathered information to initiate and manage product or process improvements. Attend cross-functional meetings geared toward improving product quality, discussing product changes, and prioritizing enhancements and bug fixes. Manage and organize the collection, verification, and dissemination of product technical information (specifically the Support Confluence space). Requirements: Advanced knowledge of Storage Hardware (Tape, Disk), Backup Applications, Servers, SAN, Cloud, plus Windows and Unix/Linux Operating Systems. Experience with controlling situations with displeased customers, leading to potentially stressful and time consuming resolution paths of customer issues. Ideal candidates will possess excellent troubleshooting skills utilizing logical processes and possess the ability to learn new technical concepts quickly. Excellent written and verbal communications skills. Detail oriented, with creative problem-solving skills. Strong interpersonal skills, with ability to communicate at all organizational levels. Good organizational and time management skills, a strong work-ethic in addition to a positive attitude are required. Ability to work on multiple projects while adapting to shifting priorities.Please do not hesitate and apply today, I am looking to move very fast with this position.This role would be suitable for: IT Field Engineer, IT Apprentice, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, 3rd line, IT Engineer, Internal IT Support, Remote IT SupportBuilt on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 28, 2024
Full time
T3/Implementation Engineer - £80,000 (DOE) - Bracknell - Hybrid Working! Role : T3/Implementation Engineer Location : Bracknell Salary : £70,000 - £80,000 + Unbelievable Benefits! Interviewing Immediately - Apply Now Fancy working for a global IT company who have branches in the US, UK, Germany and many more? My client are looking for a technical and personable character to join their ever growing team who is going to hit the ground running. Responsibilities: Work customer incidents and consultations that have been escalated from the Tier 2 team. Perform analysis and troubleshooting of Spectra Logic products in customer environments. Identify possible product/service/process quality issues affecting the field and bring them to the attention of the Support Manager(s) and Dev Engineering, via the defined RFA escalation process. Take corrective action to provide timely resolution of technical problems affecting customer experience. Availability for Scheduled Installation Deployments and Preventative Maintenance engagements, as well as short notice Fly-and-Fix travel to customer sites when required for onsite support. Use gathered information to initiate and manage product or process improvements. Attend cross-functional meetings geared toward improving product quality, discussing product changes, and prioritizing enhancements and bug fixes. Manage and organize the collection, verification, and dissemination of product technical information (specifically the Support Confluence space). Requirements: Advanced knowledge of Storage Hardware (Tape, Disk), Backup Applications, Servers, SAN, Cloud, plus Windows and Unix/Linux Operating Systems. Experience with controlling situations with displeased customers, leading to potentially stressful and time consuming resolution paths of customer issues. Ideal candidates will possess excellent troubleshooting skills utilizing logical processes and possess the ability to learn new technical concepts quickly. Excellent written and verbal communications skills. Detail oriented, with creative problem-solving skills. Strong interpersonal skills, with ability to communicate at all organizational levels. Good organizational and time management skills, a strong work-ethic in addition to a positive attitude are required. Ability to work on multiple projects while adapting to shifting priorities.Please do not hesitate and apply today, I am looking to move very fast with this position.This role would be suitable for: IT Field Engineer, IT Apprentice, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, 3rd line, IT Engineer, Internal IT Support, Remote IT SupportBuilt on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Role : Head of Software Development Salary : Excellent Salary + Shares & Benefits Location : Glasgow (hybrid) My client, a leading managed cloud provider exclusively within the agile and fast-moving financial services sector, is looking for a new Head of Software Development. This is a fantastic opportunity for a Software Engineering Leader CTO to join them as they embark on their next scale up phase due to significant success and subsequently, demand. This is an Operational Board level position and will be responsible for multiple software development teams across the business. I'm looking for a software development leader with a strong background in cloud-based infrastructure and/or software development to lead the team(s). The ideal candidate will have a proven track record of developing high-quality, scalable, and resilient cloud-native applications. This role involves strategic planning, tech leadership, and hands-on project management to support innovative solutions. This role is pivotal in ensuring their service supports scalable, efficient, and innovative software solutions that drive the business forward. If you are a visionary leader with a passion for software excellence, I want to hear from you. Your responsibilities include: Strategic Leadership : Develop and execute a clear vision for the software development teams that aligns with the company's goals. Able to inspire and influence broadly throughout the organization Cloud Infrastructure Expertise: Drive the adoption of their cloud and analytic technologies, products and best practices. Team Management and Development: Lead, mentor, and grow a multi-faceted team of software developers, business analysts and SMEs fostering a culture of innovation and continuous improvement. Project Oversight: Manage the end-to-end lifecycle of software development projects. Collaboration : Work closely with the all Technical and Product teams across the business to ensure seamless integration of development solutions. Innovation and Research : Keep abreast of the latest trends in cloud computing, infrastructure and network performance analytics. Responsible for software process improvement and supports a culture of continuous improvement. Budget and Resource Management : Oversee the software development budget. Quality Assurance and Security Essential skills & experience Leadership : Substantial leadership experience with the ability to inspire and manage a team of software developers, business analysts and Subject Matter Experts. Experience creating a compelling vision and strategies to drive business results, change, and optimizing organizational structure. Technical Expertise : Advanced technical knowledge and ability, obtained through working in varied and challenging development roles. Strategic Thinking : Capability to develop strategic plans that leverage software technologies to meet objectives. Project Management : Experience with Agile or Scrum methodologies, to define and lead projects across boundaries based on organizational goals. Communication : Excellent communication skills to effectively collaborate with internal teams and stakeholders. Problem Solving : Strong analytical and problem-solving skills. Continuous Learning : A commitment to continuous learning and staying updated with the latest technologies and software development practices. If you have the desired skills and experience, and want to embark on this exceptional opportunity, please apply.
Mar 28, 2024
Full time
Role : Head of Software Development Salary : Excellent Salary + Shares & Benefits Location : Glasgow (hybrid) My client, a leading managed cloud provider exclusively within the agile and fast-moving financial services sector, is looking for a new Head of Software Development. This is a fantastic opportunity for a Software Engineering Leader CTO to join them as they embark on their next scale up phase due to significant success and subsequently, demand. This is an Operational Board level position and will be responsible for multiple software development teams across the business. I'm looking for a software development leader with a strong background in cloud-based infrastructure and/or software development to lead the team(s). The ideal candidate will have a proven track record of developing high-quality, scalable, and resilient cloud-native applications. This role involves strategic planning, tech leadership, and hands-on project management to support innovative solutions. This role is pivotal in ensuring their service supports scalable, efficient, and innovative software solutions that drive the business forward. If you are a visionary leader with a passion for software excellence, I want to hear from you. Your responsibilities include: Strategic Leadership : Develop and execute a clear vision for the software development teams that aligns with the company's goals. Able to inspire and influence broadly throughout the organization Cloud Infrastructure Expertise: Drive the adoption of their cloud and analytic technologies, products and best practices. Team Management and Development: Lead, mentor, and grow a multi-faceted team of software developers, business analysts and SMEs fostering a culture of innovation and continuous improvement. Project Oversight: Manage the end-to-end lifecycle of software development projects. Collaboration : Work closely with the all Technical and Product teams across the business to ensure seamless integration of development solutions. Innovation and Research : Keep abreast of the latest trends in cloud computing, infrastructure and network performance analytics. Responsible for software process improvement and supports a culture of continuous improvement. Budget and Resource Management : Oversee the software development budget. Quality Assurance and Security Essential skills & experience Leadership : Substantial leadership experience with the ability to inspire and manage a team of software developers, business analysts and Subject Matter Experts. Experience creating a compelling vision and strategies to drive business results, change, and optimizing organizational structure. Technical Expertise : Advanced technical knowledge and ability, obtained through working in varied and challenging development roles. Strategic Thinking : Capability to develop strategic plans that leverage software technologies to meet objectives. Project Management : Experience with Agile or Scrum methodologies, to define and lead projects across boundaries based on organizational goals. Communication : Excellent communication skills to effectively collaborate with internal teams and stakeholders. Problem Solving : Strong analytical and problem-solving skills. Continuous Learning : A commitment to continuous learning and staying updated with the latest technologies and software development practices. If you have the desired skills and experience, and want to embark on this exceptional opportunity, please apply.
Employer Description Based in Quedgeley, Gloucestershire, System Force IT specialise in managed IT support that is tailored to meet the needs of every client they work with. They also offer cloud solutions, cyber security management, VoIP services and much more. Overview We are currently seeking an IT Apprentice to join our apprenticeship program. Apprentices will provide clients software and hardware support for their workstations, as well as account management support. Help desk analyst will also work supporting company server and hardware infrastructure, software for this hardware, and other various enterprise level software's utilized by the business. Key Tasks & Responsibilities: will include but not be limited to Working with Desktop Engineers to maintain image libraries. Remote Troubleshooting hardware issues with Laptops, desktops, servers, notebooks, and tablets. Acting as an account admin for various software products. Assist with Wireless account management. 365 Help, migrations to and from, day to day management Troubleshoot network issues. Project work. Hardware inventory maintenance. Data migrations Corporate data centre monitoring, and maintenance. Virtual server troubleshooting, building, and maintenance. What we are looking for: Knowledge of Windows and Mac operating systems. Familiarity with Active Directory, group policies, and user account management. Strong troubleshooting and problem-solving skills with the ability to analyse and resolve technical issues efficiently. Excellent communication and interpersonal skills. Ability to work independently and collaboratively within a team environment. Entry Requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Additional Information: Salary: £14,000 - £16,000 per annum Working hours - 40 hours a week, Monday to Friday (8:30am to 5:30pm with 1 hour for lunch) What's in it for you? We believe that success is built from within and as an employee of System Force IT we will invest in you. We will invest in your training. We will invest our time and energy to help you develop your career and become the very best you can be in your field of work. Benefits: A great working office environment surrounded by a supportive team in a rewarding role. 20 days holiday per year + bank holidays Company pension scheme Access to the latest technology Access to technical online training to aid your personal progression. Great transport links with free onsite parking Future Prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important Information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Mar 28, 2024
Full time
Employer Description Based in Quedgeley, Gloucestershire, System Force IT specialise in managed IT support that is tailored to meet the needs of every client they work with. They also offer cloud solutions, cyber security management, VoIP services and much more. Overview We are currently seeking an IT Apprentice to join our apprenticeship program. Apprentices will provide clients software and hardware support for their workstations, as well as account management support. Help desk analyst will also work supporting company server and hardware infrastructure, software for this hardware, and other various enterprise level software's utilized by the business. Key Tasks & Responsibilities: will include but not be limited to Working with Desktop Engineers to maintain image libraries. Remote Troubleshooting hardware issues with Laptops, desktops, servers, notebooks, and tablets. Acting as an account admin for various software products. Assist with Wireless account management. 365 Help, migrations to and from, day to day management Troubleshoot network issues. Project work. Hardware inventory maintenance. Data migrations Corporate data centre monitoring, and maintenance. Virtual server troubleshooting, building, and maintenance. What we are looking for: Knowledge of Windows and Mac operating systems. Familiarity with Active Directory, group policies, and user account management. Strong troubleshooting and problem-solving skills with the ability to analyse and resolve technical issues efficiently. Excellent communication and interpersonal skills. Ability to work independently and collaboratively within a team environment. Entry Requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Additional Information: Salary: £14,000 - £16,000 per annum Working hours - 40 hours a week, Monday to Friday (8:30am to 5:30pm with 1 hour for lunch) What's in it for you? We believe that success is built from within and as an employee of System Force IT we will invest in you. We will invest in your training. We will invest our time and energy to help you develop your career and become the very best you can be in your field of work. Benefits: A great working office environment surrounded by a supportive team in a rewarding role. 20 days holiday per year + bank holidays Company pension scheme Access to the latest technology Access to technical online training to aid your personal progression. Great transport links with free onsite parking Future Prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important Information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Systems Analyst - Digital Operations £30,000 - £35,000 Permanent + Benefits Package Bridgewater Are you passionate about leveraging cutting-edge technology to optimize digital operations? If so, we want you to join our client's team as a Systems Analyst in our dynamic digital operations department. As a Systems Analyst, you will play a pivotal role in our client's digital operations team, with a focus on the training and support of personnel in utilising PDA and tablet devices effectively. Key Responsibilities: Develop comprehensive training programs to educate staff members on the usage of PDA and tablets for optimized workflow. Collaborate with cross-functional teams to identify opportunities for system improvements and enhancements. Provide ongoing support and troubleshooting assistance to users, addressing any technical issues or concerns promptly. Analyse data and metrics to identify trends, track performance, and recommend actionable insights for continuous improvement. What You Would Bring: Can come from an IT service desk or applications support role, with a solid understanding of IT systems and processes. Graduate with a relevant degree is preferred. Excellent analytical skills with a keen attention to detail, capable of interpreting data to drive informed decision-making. Strong communication and interpersonal skills. Confident and data oriented. Akkodis exists to connect the smartest people and brightest businesses to the opportunities they need to thrive. We're a Global leader in professional solutions for IT, Engineering and Life Sciences. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Mar 28, 2024
Full time
Systems Analyst - Digital Operations £30,000 - £35,000 Permanent + Benefits Package Bridgewater Are you passionate about leveraging cutting-edge technology to optimize digital operations? If so, we want you to join our client's team as a Systems Analyst in our dynamic digital operations department. As a Systems Analyst, you will play a pivotal role in our client's digital operations team, with a focus on the training and support of personnel in utilising PDA and tablet devices effectively. Key Responsibilities: Develop comprehensive training programs to educate staff members on the usage of PDA and tablets for optimized workflow. Collaborate with cross-functional teams to identify opportunities for system improvements and enhancements. Provide ongoing support and troubleshooting assistance to users, addressing any technical issues or concerns promptly. Analyse data and metrics to identify trends, track performance, and recommend actionable insights for continuous improvement. What You Would Bring: Can come from an IT service desk or applications support role, with a solid understanding of IT systems and processes. Graduate with a relevant degree is preferred. Excellent analytical skills with a keen attention to detail, capable of interpreting data to drive informed decision-making. Strong communication and interpersonal skills. Confident and data oriented. Akkodis exists to connect the smartest people and brightest businesses to the opportunities they need to thrive. We're a Global leader in professional solutions for IT, Engineering and Life Sciences. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Job Title - IT Operations Analyst Sector - Finance Salary - £25,000 - £30,000 Location - Central London This position entails providing comprehensive support to the business' end users for their daily IT needs, encompassing telecoms, networking, and server support. As an integral part of a team you report directly to the Head of IT. Your responsibilities will involve the continual monitoring and upkeep of computer systems and applications, as well as the installation and configuration of such systems. You will diagnose hardware and software issues and provide solutions, either through remote assistance or in-person support. Additionally, you will generate documentation and contribute to the enhancement of collaborative online databases. Ensuring the smooth operation and maintenance of IT systems falls within your purview, encompassing proactive monitoring, routine checks, bug resolution, and application deployment in alignment with project requirements and user requests, serving as both first and second-line support. Role requirements: Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role Hands-on experience with Windows/Linux/Mac OS environments Working knowledge of office automation products and computer peripherals, like printers and scanners Knowledge of network security practices and anti-virus programs Ability to perform remote troubleshooting and provide clear instructions Excellent problem-solving and multitasking skills Ability to sustain a high level of drive, enthusiasm and a positive attitude when coping with pressure at work Able to work in a cooperative, respectful manner with colleagues and clients including when under deadlines Good communicator with a customer-oriented attitude Excellent attention to detail and someone who will look to improve processes where relevant Degree or training in Computer Science or a related subject is highly desirable Key Responsibilities: Provide comprehensive desktop support, encompassing telecoms and network services. Oversee telecom systems, including Etrali, Avaya, Audionet, Cybertec, IPC. Address and resolve user issues efficiently through the ticketing system. Ensure clarity during application and peripheral installations for users. Employ targeted questioning to diagnose problems and implement effective solutions. Deliver clear, step-by-step instructions to users for problem resolution. Conduct troubleshooting for remote sites with precision. Persistently test alternative pathways until issues are successfully resolved. Customize desktop applications to suit user requirements. Maintain detailed logs of technical issues and their solutions. Escalate unresolved issues to the appropriate level within the support team. Follow up with users to confirm the functionality of their systems post-resolution. Report user feedback and suggest potential product enhancements or improvements. Assist in the creation of technical documentation and manuals to enhance user understanding. If this role spikes your interest, apply now! My client is actively interviewing so please apply to be considered for interview. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 27, 2024
Full time
Job Title - IT Operations Analyst Sector - Finance Salary - £25,000 - £30,000 Location - Central London This position entails providing comprehensive support to the business' end users for their daily IT needs, encompassing telecoms, networking, and server support. As an integral part of a team you report directly to the Head of IT. Your responsibilities will involve the continual monitoring and upkeep of computer systems and applications, as well as the installation and configuration of such systems. You will diagnose hardware and software issues and provide solutions, either through remote assistance or in-person support. Additionally, you will generate documentation and contribute to the enhancement of collaborative online databases. Ensuring the smooth operation and maintenance of IT systems falls within your purview, encompassing proactive monitoring, routine checks, bug resolution, and application deployment in alignment with project requirements and user requests, serving as both first and second-line support. Role requirements: Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role Hands-on experience with Windows/Linux/Mac OS environments Working knowledge of office automation products and computer peripherals, like printers and scanners Knowledge of network security practices and anti-virus programs Ability to perform remote troubleshooting and provide clear instructions Excellent problem-solving and multitasking skills Ability to sustain a high level of drive, enthusiasm and a positive attitude when coping with pressure at work Able to work in a cooperative, respectful manner with colleagues and clients including when under deadlines Good communicator with a customer-oriented attitude Excellent attention to detail and someone who will look to improve processes where relevant Degree or training in Computer Science or a related subject is highly desirable Key Responsibilities: Provide comprehensive desktop support, encompassing telecoms and network services. Oversee telecom systems, including Etrali, Avaya, Audionet, Cybertec, IPC. Address and resolve user issues efficiently through the ticketing system. Ensure clarity during application and peripheral installations for users. Employ targeted questioning to diagnose problems and implement effective solutions. Deliver clear, step-by-step instructions to users for problem resolution. Conduct troubleshooting for remote sites with precision. Persistently test alternative pathways until issues are successfully resolved. Customize desktop applications to suit user requirements. Maintain detailed logs of technical issues and their solutions. Escalate unresolved issues to the appropriate level within the support team. Follow up with users to confirm the functionality of their systems post-resolution. Report user feedback and suggest potential product enhancements or improvements. Assist in the creation of technical documentation and manuals to enhance user understanding. If this role spikes your interest, apply now! My client is actively interviewing so please apply to be considered for interview. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
We are looking for a talented individual to join our team as a 1st line Support Engineer at our Grantham, Lincolnshire office . This is a Hybrid role, you will be working onsite in Grantham 3 days a week. Candidates who live local will be prioritised due to the on-call and flexibility required. We are currently recruiting for an 1st Line support Engineer to provide high-quality support to multiple clients within a designated team in a fast-paced environment. This role acts as an escalation point to our junior analysts and works closely with our project team for further escalation of tickets. We are looking for someone who wants to progress technically and eventually move into a role providing leadership for a technical team. This is a 1st line support role. This role is available in traditional office-based or hybrid models working from our base in Grantham. We are only considering applicants who live local to Grantham, have a full UK driving licence and can travel to customer sites as needed and be available for our extended hours support rota. We expect all our team-members to be continually learning and developing their technical and soft skills. You will be fully supported by a comprehensive training package, bringing your skills up to the best possible level to support you in your new role. You will be required to pass professional certifications alongside attending internal and external training. In return, the successful candidate will have clear career progression. To be successful in the role, you will need to have: Remote support to a designated set of clients. Answering and dealing with support calls promptly, triaging tickets to other team members where necessary. On-site support and installations. Taking ownership of assigned tickets. Ensuring all technical work is carried out within SLA. Escalation of tickets where necessary through the agreed channels. Managing and prioritising own workload. Accurate asset record management. Identifying documentation requirements and creating knowledge base articles where necessary. Identifying repeat issues and proactively working to resolve them. Working to our values, treating customers with the upmost respect and going above and beyond to ensure the customer experience is excellent. Rota based extended hours support (on call). Personal skills & experience: 1 or more years working in a similar role. Ability to work under pressure in a fast-paced environment. Strong problem-solving skills. Clear, confident and polite telephone manner. Exceptional customer service skills. Excellent spelling & grammar. Exemplary interpersonal skills. First rate work ethic. Excellent organisational skills. Ability to work and communicate effectively in a busy close-knit team. Clean full UK manual driving license. Technology Experience: Windows Desktop support and maintenance Windows Server support and maintenance Active Directory administration Group policy administration Microsoft 365 and Microsoft Azure support and maintenance. Microsoft Endpoint Manager. VMware vSphere. VMware Horizon. Network support on routers, switches, firewalls and other networked devices. Software support for end-user applications. PowerShell.
Mar 27, 2024
Full time
We are looking for a talented individual to join our team as a 1st line Support Engineer at our Grantham, Lincolnshire office . This is a Hybrid role, you will be working onsite in Grantham 3 days a week. Candidates who live local will be prioritised due to the on-call and flexibility required. We are currently recruiting for an 1st Line support Engineer to provide high-quality support to multiple clients within a designated team in a fast-paced environment. This role acts as an escalation point to our junior analysts and works closely with our project team for further escalation of tickets. We are looking for someone who wants to progress technically and eventually move into a role providing leadership for a technical team. This is a 1st line support role. This role is available in traditional office-based or hybrid models working from our base in Grantham. We are only considering applicants who live local to Grantham, have a full UK driving licence and can travel to customer sites as needed and be available for our extended hours support rota. We expect all our team-members to be continually learning and developing their technical and soft skills. You will be fully supported by a comprehensive training package, bringing your skills up to the best possible level to support you in your new role. You will be required to pass professional certifications alongside attending internal and external training. In return, the successful candidate will have clear career progression. To be successful in the role, you will need to have: Remote support to a designated set of clients. Answering and dealing with support calls promptly, triaging tickets to other team members where necessary. On-site support and installations. Taking ownership of assigned tickets. Ensuring all technical work is carried out within SLA. Escalation of tickets where necessary through the agreed channels. Managing and prioritising own workload. Accurate asset record management. Identifying documentation requirements and creating knowledge base articles where necessary. Identifying repeat issues and proactively working to resolve them. Working to our values, treating customers with the upmost respect and going above and beyond to ensure the customer experience is excellent. Rota based extended hours support (on call). Personal skills & experience: 1 or more years working in a similar role. Ability to work under pressure in a fast-paced environment. Strong problem-solving skills. Clear, confident and polite telephone manner. Exceptional customer service skills. Excellent spelling & grammar. Exemplary interpersonal skills. First rate work ethic. Excellent organisational skills. Ability to work and communicate effectively in a busy close-knit team. Clean full UK manual driving license. Technology Experience: Windows Desktop support and maintenance Windows Server support and maintenance Active Directory administration Group policy administration Microsoft 365 and Microsoft Azure support and maintenance. Microsoft Endpoint Manager. VMware vSphere. VMware Horizon. Network support on routers, switches, firewalls and other networked devices. Software support for end-user applications. PowerShell.
Our client, a leading engineering and maintenance provider in the energy, CMR, and manufacturing sectors, is currently seeking a 2nd Level IT Support (Temp) for their Warrington and Aberdeen locations. As a key player in the industry, our client enhances the efficiency of assets, ensuring high availability and reducing maintenance costs across various markets. With a workforce of over 4,500 highly competent employees, they uphold the highest standards of safety, compliance, and quality. Role Overview: As a 2nd Level IT Support, you will be responsible for providing technical support to internal customers, assisting them with hardware and software issues via phone, email, or on-site. You will deliver high-quality customer service and take ownership of assigned tickets, seeing them through to completion or escalating them to the relevant team. In addition to providing support to end-users, you will also be involved in the build, configuration, and deployment of various devices such as PCs, desk phones, and mobile phones. Main Responsibilities: Provide email, telephone, remote, and in-person IT support, ensuring excellent customer service Build, configure, and deploy PCs, desk phones, and mobile phones, including associated software and operating systems Maintain and support hardware devices related to desktop infrastructure Maintain and support software applications, ensuring patching in line with business cyber essential agreements Take ownership of assigned tickets, documenting fixes and resolutions Act as a technical escalation point for 1st line support analysts Work with approved vendors and suppliers, arranging site visits when required Create and maintain documentation and user training materials Experience and Qualifications: Significant experience within 2nd Line/Desktop support, preferably in medium or large businesses Excellent telephone manner and face-to-face communication skills Strong knowledge of Microsoft-based operating systems, particularly Windows 10 Experience with asset management and software management Experience in a multi-domain environment Proficiency in Microsoft Office, Office 365, and troubleshooting Outlook in a network environment Understanding of PC hardware set-up and configuration Knowledge of common network concepts Excellent interpersonal skills and a professional approach UK Driving Licence Desired Skills and Experience: Ability to support and motivate others, ensuring alignment with organizational goals Excellent problem-solving skills and a commitment to customer satisfaction Effective time and resource management MCP certification would be beneficial, but not essential If you are looking for a dynamic role in IT Support and have the necessary skills and experience, apply now to join our client's team of professionals. Take the opportunity to work in a leading engineering and maintenance provider committed to delivering excellence in the industry.
Mar 27, 2024
Full time
Our client, a leading engineering and maintenance provider in the energy, CMR, and manufacturing sectors, is currently seeking a 2nd Level IT Support (Temp) for their Warrington and Aberdeen locations. As a key player in the industry, our client enhances the efficiency of assets, ensuring high availability and reducing maintenance costs across various markets. With a workforce of over 4,500 highly competent employees, they uphold the highest standards of safety, compliance, and quality. Role Overview: As a 2nd Level IT Support, you will be responsible for providing technical support to internal customers, assisting them with hardware and software issues via phone, email, or on-site. You will deliver high-quality customer service and take ownership of assigned tickets, seeing them through to completion or escalating them to the relevant team. In addition to providing support to end-users, you will also be involved in the build, configuration, and deployment of various devices such as PCs, desk phones, and mobile phones. Main Responsibilities: Provide email, telephone, remote, and in-person IT support, ensuring excellent customer service Build, configure, and deploy PCs, desk phones, and mobile phones, including associated software and operating systems Maintain and support hardware devices related to desktop infrastructure Maintain and support software applications, ensuring patching in line with business cyber essential agreements Take ownership of assigned tickets, documenting fixes and resolutions Act as a technical escalation point for 1st line support analysts Work with approved vendors and suppliers, arranging site visits when required Create and maintain documentation and user training materials Experience and Qualifications: Significant experience within 2nd Line/Desktop support, preferably in medium or large businesses Excellent telephone manner and face-to-face communication skills Strong knowledge of Microsoft-based operating systems, particularly Windows 10 Experience with asset management and software management Experience in a multi-domain environment Proficiency in Microsoft Office, Office 365, and troubleshooting Outlook in a network environment Understanding of PC hardware set-up and configuration Knowledge of common network concepts Excellent interpersonal skills and a professional approach UK Driving Licence Desired Skills and Experience: Ability to support and motivate others, ensuring alignment with organizational goals Excellent problem-solving skills and a commitment to customer satisfaction Effective time and resource management MCP certification would be beneficial, but not essential If you are looking for a dynamic role in IT Support and have the necessary skills and experience, apply now to join our client's team of professionals. Take the opportunity to work in a leading engineering and maintenance provider committed to delivering excellence in the industry.
Job Title : Local Technology Support Administrator Location : Birmingham Salary: £23,920 - £27,040 per annum, depending on experience Job type: Full time - Permanent Closing date for applications: 7th April 2024 Employer: BIMM University Department: Technology Are you passionate about providing exceptional technical support in a dynamic educational environment? BIMM University is seeking a dedicated Local Technology Support Administrator to join our team and ensure the smooth operation of technology services across our campus. If you're a tech-savvy problem solver with excellent customer service skills, we want to hear from you. About the Role : As the Local Technology Support Administrator, you will play a crucial role in maintaining the technical customer service experience on our campus. From managing helpdesk tickets to providing remote and deskside support for students and staff, your efforts will contribute to the seamless operation of technology services, enabling our community to make the most of the resources available to them. What You'll Do: Take ownership of the helpdesk ticket management process at 1st and 2nd line levels, ensuring prompt resolution of technical issues. Provide remote and deskside support to campus buildings, assisting both students and staff with their technology needs. Collaborate closely with the Regional Technology Supervisor to manage helpdesk tickets efficiently and meet service level agreements. Manage staff account creation and retirement, ensuring accurate record-keeping and adherence to security protocols. Procure and maintain accurate records of campus technology assets, including device builds and deployment. Coordinate with Technology Operations Managers and Technology Development Managers to implement campus infrastructure changes effectively. Maintain strong communication channels with Campus Deans and Faculty Deans to ensure quality of service. Cultivate positive relationships with stakeholders and work with third-party vendors as needed. What You'll Bring: A blend of technical expertise and exceptional customer service skills. The ability to remain calm, patient, and personable while addressing technical issues. Experience managing helpdesk ticket queues in a fast-paced environment, with a focus on prioritization and business needs. Proficiency in Microsoft Cloud Technologies, Microsoft client operating systems, Mac operating systems, and Active Directory. Knowledge of cyber security best practices, network infrastructures, and printer management. Strong communication skills, both verbal and written, with a commitment to accessibility and collaboration. A sense of ownership, integrity, and accountability in your work, with the flexibility to occasionally work evenings and weekends. Why BIMM University? At BIMM, we're dedicated to fostering an environment where technology supports learning and creativity flourishes. As a Local Technology Support Administrator, you'll have the opportunity to make a meaningful impact on the student experience, ensuring that our campus remains at the forefront of innovation in education. If you're ready to join a dynamic team and play a vital role in our campus community, apply now and become part of the BIMM University family. We are a values led organisation, meaning our core values underpin all that we do. In addition to joining a committed and dedicated team, you will have access to: 25 days holiday per year (FTE) SMART pension A comprehensive benefits package We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation. We are committed to promoting the safety and welfare of our students, therefore all appointments are subject to satisfactory pre-employment checks including DBS. Please click APPLY to be redirected to our website to complete an application form. Candidates with the relevant experience or job titles of; Helpdesk Administrator, Helpdesk Manager, Technology Operations, Cyber Security Officer, Technology Support Coordinator, Support Analyst, Technical Support Specialist, Technical Customer Service, 1st Line Support, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, IT, Technical Support Engineer, Technical Customer Support, Tech Support, Tech Support Services will also be considered for this role.
Mar 27, 2024
Full time
Job Title : Local Technology Support Administrator Location : Birmingham Salary: £23,920 - £27,040 per annum, depending on experience Job type: Full time - Permanent Closing date for applications: 7th April 2024 Employer: BIMM University Department: Technology Are you passionate about providing exceptional technical support in a dynamic educational environment? BIMM University is seeking a dedicated Local Technology Support Administrator to join our team and ensure the smooth operation of technology services across our campus. If you're a tech-savvy problem solver with excellent customer service skills, we want to hear from you. About the Role : As the Local Technology Support Administrator, you will play a crucial role in maintaining the technical customer service experience on our campus. From managing helpdesk tickets to providing remote and deskside support for students and staff, your efforts will contribute to the seamless operation of technology services, enabling our community to make the most of the resources available to them. What You'll Do: Take ownership of the helpdesk ticket management process at 1st and 2nd line levels, ensuring prompt resolution of technical issues. Provide remote and deskside support to campus buildings, assisting both students and staff with their technology needs. Collaborate closely with the Regional Technology Supervisor to manage helpdesk tickets efficiently and meet service level agreements. Manage staff account creation and retirement, ensuring accurate record-keeping and adherence to security protocols. Procure and maintain accurate records of campus technology assets, including device builds and deployment. Coordinate with Technology Operations Managers and Technology Development Managers to implement campus infrastructure changes effectively. Maintain strong communication channels with Campus Deans and Faculty Deans to ensure quality of service. Cultivate positive relationships with stakeholders and work with third-party vendors as needed. What You'll Bring: A blend of technical expertise and exceptional customer service skills. The ability to remain calm, patient, and personable while addressing technical issues. Experience managing helpdesk ticket queues in a fast-paced environment, with a focus on prioritization and business needs. Proficiency in Microsoft Cloud Technologies, Microsoft client operating systems, Mac operating systems, and Active Directory. Knowledge of cyber security best practices, network infrastructures, and printer management. Strong communication skills, both verbal and written, with a commitment to accessibility and collaboration. A sense of ownership, integrity, and accountability in your work, with the flexibility to occasionally work evenings and weekends. Why BIMM University? At BIMM, we're dedicated to fostering an environment where technology supports learning and creativity flourishes. As a Local Technology Support Administrator, you'll have the opportunity to make a meaningful impact on the student experience, ensuring that our campus remains at the forefront of innovation in education. If you're ready to join a dynamic team and play a vital role in our campus community, apply now and become part of the BIMM University family. We are a values led organisation, meaning our core values underpin all that we do. In addition to joining a committed and dedicated team, you will have access to: 25 days holiday per year (FTE) SMART pension A comprehensive benefits package We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation. We are committed to promoting the safety and welfare of our students, therefore all appointments are subject to satisfactory pre-employment checks including DBS. Please click APPLY to be redirected to our website to complete an application form. Candidates with the relevant experience or job titles of; Helpdesk Administrator, Helpdesk Manager, Technology Operations, Cyber Security Officer, Technology Support Coordinator, Support Analyst, Technical Support Specialist, Technical Customer Service, 1st Line Support, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, IT, Technical Support Engineer, Technical Customer Support, Tech Support, Tech Support Services will also be considered for this role.
Our client, a leading engineering and maintenance provider in the energy, CMR, and manufacturing sectors, is currently seeking a 2nd Level IT Support (Temp) for their Warrington and Aberdeen locations. As a key player in the industry, our client enhances the efficiency of assets, ensuring high availability and reducing maintenance costs across various markets. With a workforce of over 4,500 highly competent employees, they uphold the highest standards of safety, compliance, and quality. Role Overview: As a 2nd Level IT Support, you will be responsible for providing technical support to internal customers, assisting them with hardware and software issues via phone, email, or on-site. You will deliver high-quality customer service and take ownership of assigned tickets, seeing them through to completion or escalating them to the relevant team. In addition to providing support to end-users, you will also be involved in the build, configuration, and deployment of various devices such as PCs, desk phones, and mobile phones. Main Responsibilities: Provide email, telephone, remote, and in-person IT support, ensuring excellent customer service Build, configure, and deploy PCs, desk phones, and mobile phones, including associated software and operating systems Maintain and support hardware devices related to desktop infrastructure Maintain and support software applications, ensuring patching in line with business cyber essential agreements Take ownership of assigned tickets, documenting fixes and resolutions Act as a technical escalation point for 1st line support analysts Work with approved vendors and suppliers, arranging site visits when required Create and maintain documentation and user training materials Experience and Qualifications: Significant experience within 2nd Line/Desktop support, preferably in medium or large businesses Excellent telephone manner and face-to-face communication skills Strong knowledge of Microsoft-based operating systems, particularly Windows 10 Experience with asset management and software management Experience in a multi-domain environment Proficiency in Microsoft Office, Office 365, and troubleshooting Outlook in a network environment Understanding of PC hardware set-up and configuration Knowledge of common network concepts Excellent interpersonal skills and a professional approach UK Driving Licence Desired Skills and Experience: Ability to support and motivate others, ensuring alignment with organizational goals Excellent problem-solving skills and a commitment to customer satisfaction Effective time and resource management MCP certification would be beneficial, but not essential If you are looking for a dynamic role in IT Support and have the necessary skills and experience, apply now to join our client's team of professionals. Take the opportunity to work in a leading engineering and maintenance provider committed to delivering excellence in the industry.
Mar 27, 2024
Contractor
Our client, a leading engineering and maintenance provider in the energy, CMR, and manufacturing sectors, is currently seeking a 2nd Level IT Support (Temp) for their Warrington and Aberdeen locations. As a key player in the industry, our client enhances the efficiency of assets, ensuring high availability and reducing maintenance costs across various markets. With a workforce of over 4,500 highly competent employees, they uphold the highest standards of safety, compliance, and quality. Role Overview: As a 2nd Level IT Support, you will be responsible for providing technical support to internal customers, assisting them with hardware and software issues via phone, email, or on-site. You will deliver high-quality customer service and take ownership of assigned tickets, seeing them through to completion or escalating them to the relevant team. In addition to providing support to end-users, you will also be involved in the build, configuration, and deployment of various devices such as PCs, desk phones, and mobile phones. Main Responsibilities: Provide email, telephone, remote, and in-person IT support, ensuring excellent customer service Build, configure, and deploy PCs, desk phones, and mobile phones, including associated software and operating systems Maintain and support hardware devices related to desktop infrastructure Maintain and support software applications, ensuring patching in line with business cyber essential agreements Take ownership of assigned tickets, documenting fixes and resolutions Act as a technical escalation point for 1st line support analysts Work with approved vendors and suppliers, arranging site visits when required Create and maintain documentation and user training materials Experience and Qualifications: Significant experience within 2nd Line/Desktop support, preferably in medium or large businesses Excellent telephone manner and face-to-face communication skills Strong knowledge of Microsoft-based operating systems, particularly Windows 10 Experience with asset management and software management Experience in a multi-domain environment Proficiency in Microsoft Office, Office 365, and troubleshooting Outlook in a network environment Understanding of PC hardware set-up and configuration Knowledge of common network concepts Excellent interpersonal skills and a professional approach UK Driving Licence Desired Skills and Experience: Ability to support and motivate others, ensuring alignment with organizational goals Excellent problem-solving skills and a commitment to customer satisfaction Effective time and resource management MCP certification would be beneficial, but not essential If you are looking for a dynamic role in IT Support and have the necessary skills and experience, apply now to join our client's team of professionals. Take the opportunity to work in a leading engineering and maintenance provider committed to delivering excellence in the industry.
Job Title : Local Technology Support Administrator Location : Birmingham Salary: £23,920 - £27,040 per annum, depending on experience Job type: Full time - Permanent Closing date for applications: 7th April 2024 Employer: BIMM University Department: Technology Are you passionate about providing exceptional technical support in a dynamic educational environment? BIMM University is seeking a dedicated Local Technology Support Administrator to join our team and ensure the smooth operation of technology services across our campus. If you're a tech-savvy problem solver with excellent customer service skills, we want to hear from you. About the Role : As the Local Technology Support Administrator, you will play a crucial role in maintaining the technical customer service experience on our campus. From managing helpdesk tickets to providing remote and deskside support for students and staff, your efforts will contribute to the seamless operation of technology services, enabling our community to make the most of the resources available to them. What You'll Do: Take ownership of the helpdesk ticket management process at 1st and 2nd line levels, ensuring prompt resolution of technical issues. Provide remote and deskside support to campus buildings, assisting both students and staff with their technology needs. Collaborate closely with the Regional Technology Supervisor to manage helpdesk tickets efficiently and meet service level agreements. Manage staff account creation and retirement, ensuring accurate record-keeping and adherence to security protocols. Procure and maintain accurate records of campus technology assets, including device builds and deployment. Coordinate with Technology Operations Managers and Technology Development Managers to implement campus infrastructure changes effectively. Maintain strong communication channels with Campus Deans and Faculty Deans to ensure quality of service. Cultivate positive relationships with stakeholders and work with third-party vendors as needed. What You'll Bring: A blend of technical expertise and exceptional customer service skills. The ability to remain calm, patient, and personable while addressing technical issues. Experience managing helpdesk ticket queues in a fast-paced environment, with a focus on prioritization and business needs. Proficiency in Microsoft Cloud Technologies, Microsoft client operating systems, Mac operating systems, and Active Directory. Knowledge of cyber security best practices, network infrastructures, and printer management. Strong communication skills, both verbal and written, with a commitment to accessibility and collaboration. A sense of ownership, integrity, and accountability in your work, with the flexibility to occasionally work evenings and weekends. Why BIMM University? At BIMM, we're dedicated to fostering an environment where technology supports learning and creativity flourishes. As a Local Technology Support Administrator, you'll have the opportunity to make a meaningful impact on the student experience, ensuring that our campus remains at the forefront of innovation in education. If you're ready to join a dynamic team and play a vital role in our campus community, apply now and become part of the BIMM University family. We are a values led organisation, meaning our core values underpin all that we do. In addition to joining a committed and dedicated team, you will have access to: 25 days holiday per year (FTE) SMART pension A comprehensive benefits package We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation. We are committed to promoting the safety and welfare of our students, therefore all appointments are subject to satisfactory pre-employment checks including DBS. Please click APPLY to be redirected to our website to complete an application form. Candidates with the relevant experience or job titles of; Helpdesk Administrator, Helpdesk Manager, Technology Operations, Cyber Security Officer, Technology Support Coordinator, Support Analyst, Technical Support Specialist, Technical Customer Service, 1st Line Support, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, IT, Technical Support Engineer, Technical Customer Support, Tech Support, Tech Support Services will also be considered for this role.
Mar 27, 2024
Full time
Job Title : Local Technology Support Administrator Location : Birmingham Salary: £23,920 - £27,040 per annum, depending on experience Job type: Full time - Permanent Closing date for applications: 7th April 2024 Employer: BIMM University Department: Technology Are you passionate about providing exceptional technical support in a dynamic educational environment? BIMM University is seeking a dedicated Local Technology Support Administrator to join our team and ensure the smooth operation of technology services across our campus. If you're a tech-savvy problem solver with excellent customer service skills, we want to hear from you. About the Role : As the Local Technology Support Administrator, you will play a crucial role in maintaining the technical customer service experience on our campus. From managing helpdesk tickets to providing remote and deskside support for students and staff, your efforts will contribute to the seamless operation of technology services, enabling our community to make the most of the resources available to them. What You'll Do: Take ownership of the helpdesk ticket management process at 1st and 2nd line levels, ensuring prompt resolution of technical issues. Provide remote and deskside support to campus buildings, assisting both students and staff with their technology needs. Collaborate closely with the Regional Technology Supervisor to manage helpdesk tickets efficiently and meet service level agreements. Manage staff account creation and retirement, ensuring accurate record-keeping and adherence to security protocols. Procure and maintain accurate records of campus technology assets, including device builds and deployment. Coordinate with Technology Operations Managers and Technology Development Managers to implement campus infrastructure changes effectively. Maintain strong communication channels with Campus Deans and Faculty Deans to ensure quality of service. Cultivate positive relationships with stakeholders and work with third-party vendors as needed. What You'll Bring: A blend of technical expertise and exceptional customer service skills. The ability to remain calm, patient, and personable while addressing technical issues. Experience managing helpdesk ticket queues in a fast-paced environment, with a focus on prioritization and business needs. Proficiency in Microsoft Cloud Technologies, Microsoft client operating systems, Mac operating systems, and Active Directory. Knowledge of cyber security best practices, network infrastructures, and printer management. Strong communication skills, both verbal and written, with a commitment to accessibility and collaboration. A sense of ownership, integrity, and accountability in your work, with the flexibility to occasionally work evenings and weekends. Why BIMM University? At BIMM, we're dedicated to fostering an environment where technology supports learning and creativity flourishes. As a Local Technology Support Administrator, you'll have the opportunity to make a meaningful impact on the student experience, ensuring that our campus remains at the forefront of innovation in education. If you're ready to join a dynamic team and play a vital role in our campus community, apply now and become part of the BIMM University family. We are a values led organisation, meaning our core values underpin all that we do. In addition to joining a committed and dedicated team, you will have access to: 25 days holiday per year (FTE) SMART pension A comprehensive benefits package We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation. We are committed to promoting the safety and welfare of our students, therefore all appointments are subject to satisfactory pre-employment checks including DBS. Please click APPLY to be redirected to our website to complete an application form. Candidates with the relevant experience or job titles of; Helpdesk Administrator, Helpdesk Manager, Technology Operations, Cyber Security Officer, Technology Support Coordinator, Support Analyst, Technical Support Specialist, Technical Customer Service, 1st Line Support, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, IT, Technical Support Engineer, Technical Customer Support, Tech Support, Tech Support Services will also be considered for this role.
Job Title: IT Support Engineer Location: Holborn - 3 days from the office 2 from home Salary: Up to 25,000 -30,000 per annum Key Areas: Windows Server, Windows Desktop, 1st/2nd-Line Support, Networking, AD, Active Directory, Networking, LAN/WAN, TCP/IP, Google. Responsibilities: - Provide first-line technical support to end-users via phone, email, and ticketing system. - Troubleshoot and resolve hardware and software issues promptly and efficiently. - Escalate complex problems to the appropriate teams while ensuring timely resolution. - Document all support interactions and solutions accurately within the ticketing system. - Assist with the setup and configuration of user accounts, devices, and software applications. - Collaborate with other members of the IT team to improve processes and enhance customer satisfaction. Requirements: - Previous experience in a similar 1st line support role is preferred but not essential. - Strong communication and interpersonal skills with a customer-centric approach. - Basic understanding of ITIL principles and IT service management. - Proficiency in Microsoft Office applications and familiarity with Windows operating systems. - Ability to multitask and prioritize workload effectively in a fast-paced environment. - A proactive attitude towards learning and staying updated with technological advancements. Benefits: - Competitive salary up to 30,000 per annum. - Opportunities for career advancement and professional development. - Friendly and supportive working environment. - Pension scheme and other employee benefits. - Convenient location in Northampton with easy access to public transportation. If you are looking for an exciting opportunity to kickstart your career in IT support and make a positive impact, then we want to hear from you! Apply now with your CV and cover letter, and take the first step towards joining our dynamic team as a IT Support Engineer.
Mar 27, 2024
Full time
Job Title: IT Support Engineer Location: Holborn - 3 days from the office 2 from home Salary: Up to 25,000 -30,000 per annum Key Areas: Windows Server, Windows Desktop, 1st/2nd-Line Support, Networking, AD, Active Directory, Networking, LAN/WAN, TCP/IP, Google. Responsibilities: - Provide first-line technical support to end-users via phone, email, and ticketing system. - Troubleshoot and resolve hardware and software issues promptly and efficiently. - Escalate complex problems to the appropriate teams while ensuring timely resolution. - Document all support interactions and solutions accurately within the ticketing system. - Assist with the setup and configuration of user accounts, devices, and software applications. - Collaborate with other members of the IT team to improve processes and enhance customer satisfaction. Requirements: - Previous experience in a similar 1st line support role is preferred but not essential. - Strong communication and interpersonal skills with a customer-centric approach. - Basic understanding of ITIL principles and IT service management. - Proficiency in Microsoft Office applications and familiarity with Windows operating systems. - Ability to multitask and prioritize workload effectively in a fast-paced environment. - A proactive attitude towards learning and staying updated with technological advancements. Benefits: - Competitive salary up to 30,000 per annum. - Opportunities for career advancement and professional development. - Friendly and supportive working environment. - Pension scheme and other employee benefits. - Convenient location in Northampton with easy access to public transportation. If you are looking for an exciting opportunity to kickstart your career in IT support and make a positive impact, then we want to hear from you! Apply now with your CV and cover letter, and take the first step towards joining our dynamic team as a IT Support Engineer.
Job Title - IT Operations Analyst Sector - Finance Salary - 25,000 - 30,000 Location - Central London This position entails providing comprehensive support to the business' end users for their daily IT needs, encompassing telecoms, networking, and server support. As an integral part of a team you report directly to the Head of IT. Your responsibilities will involve the continual monitoring and upkeep of computer systems and applications, as well as the installation and configuration of such systems. You will diagnose hardware and software issues and provide solutions, either through remote assistance or in-person support. Additionally, you will generate documentation and contribute to the enhancement of collaborative online databases. Ensuring the smooth operation and maintenance of IT systems falls within your purview, encompassing proactive monitoring, routine checks, bug resolution, and application deployment in alignment with project requirements and user requests, serving as both first and second-line support. Role requirements: Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role Hands-on experience with Windows/Linux/Mac OS environments Working knowledge of office automation products and computer peripherals, like printers and scanners Knowledge of network security practices and anti-virus programs Ability to perform remote troubleshooting and provide clear instructions Excellent problem-solving and multitasking skills Ability to sustain a high level of drive, enthusiasm and a positive attitude when coping with pressure at work Able to work in a cooperative, respectful manner with colleagues and clients including when under deadlines Good communicator with a customer-oriented attitude Excellent attention to detail and someone who will look to improve processes where relevant Degree or training in Computer Science or a related subject is highly desirable Key Responsibilities: Provide comprehensive desktop support, encompassing telecoms and network services. Oversee telecom systems, including Etrali, Avaya, Audionet, Cybertec, IPC. Address and resolve user issues efficiently through the ticketing system. Ensure clarity during application and peripheral installations for users. Employ targeted questioning to diagnose problems and implement effective solutions. Deliver clear, step-by-step instructions to users for problem resolution. Conduct troubleshooting for remote sites with precision. Persistently test alternative pathways until issues are successfully resolved. Customize desktop applications to suit user requirements. Maintain detailed logs of technical issues and their solutions. Escalate unresolved issues to the appropriate level within the support team. Follow up with users to confirm the functionality of their systems post-resolution. Report user feedback and suggest potential product enhancements or improvements. Assist in the creation of technical documentation and manuals to enhance user understanding. If this role spikes your interest, apply now! My client is actively interviewing so please apply to be considered for interview. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 27, 2024
Full time
Job Title - IT Operations Analyst Sector - Finance Salary - 25,000 - 30,000 Location - Central London This position entails providing comprehensive support to the business' end users for their daily IT needs, encompassing telecoms, networking, and server support. As an integral part of a team you report directly to the Head of IT. Your responsibilities will involve the continual monitoring and upkeep of computer systems and applications, as well as the installation and configuration of such systems. You will diagnose hardware and software issues and provide solutions, either through remote assistance or in-person support. Additionally, you will generate documentation and contribute to the enhancement of collaborative online databases. Ensuring the smooth operation and maintenance of IT systems falls within your purview, encompassing proactive monitoring, routine checks, bug resolution, and application deployment in alignment with project requirements and user requests, serving as both first and second-line support. Role requirements: Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role Hands-on experience with Windows/Linux/Mac OS environments Working knowledge of office automation products and computer peripherals, like printers and scanners Knowledge of network security practices and anti-virus programs Ability to perform remote troubleshooting and provide clear instructions Excellent problem-solving and multitasking skills Ability to sustain a high level of drive, enthusiasm and a positive attitude when coping with pressure at work Able to work in a cooperative, respectful manner with colleagues and clients including when under deadlines Good communicator with a customer-oriented attitude Excellent attention to detail and someone who will look to improve processes where relevant Degree or training in Computer Science or a related subject is highly desirable Key Responsibilities: Provide comprehensive desktop support, encompassing telecoms and network services. Oversee telecom systems, including Etrali, Avaya, Audionet, Cybertec, IPC. Address and resolve user issues efficiently through the ticketing system. Ensure clarity during application and peripheral installations for users. Employ targeted questioning to diagnose problems and implement effective solutions. Deliver clear, step-by-step instructions to users for problem resolution. Conduct troubleshooting for remote sites with precision. Persistently test alternative pathways until issues are successfully resolved. Customize desktop applications to suit user requirements. Maintain detailed logs of technical issues and their solutions. Escalate unresolved issues to the appropriate level within the support team. Follow up with users to confirm the functionality of their systems post-resolution. Report user feedback and suggest potential product enhancements or improvements. Assist in the creation of technical documentation and manuals to enhance user understanding. If this role spikes your interest, apply now! My client is actively interviewing so please apply to be considered for interview. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Does the world of data inspire you? Do you want to develop new skills, contributing to a wide variety of projects in an environment that values technical excellence and collaborative working? We believe that every dataset tells a story and we're looking for data enthusiasts with experience in data analysis and visualisation to join our rapidly expanding Data and AI practice. About Us We're an award-winning innovative tech consultancy - a team of creative problem solvers. Since 1993 we've been finding better, more sustainable ways to solve complex technology problems for some of the world's leading organisations and delivered solutions that millions of people use every day. In the last 30 years we won several awards, including a prestigious Queen's Award for Enterprise in the Innovation category for our Enterprise Agile delivery approach. Operating from 26 locations across the world, we bring together teams of creative experts with diverse backgrounds and experiences, who enjoy working and learning in our collaborative and open culture and are committed to world-class delivery. We want to continue to grow our team with people just like you! About the Role In Data at BJSS you'll join multi-disciplinary teams of some of the brightest and best in the industry. You'll work in a fast moving, agile environment building data models and ontologies, and analysing and profiling datasets. You'll design ETL processes and services and create powerful dashboards to bring data insights to life. You'll help us deliver some of the most exciting digital programmes around, for clients in a range of industries by: Applying cross-disciplinary thinking and working collaboratively with other members of your team Building a deep understanding of business domain and user needs and ensuring business value is unlocked as early as possible Thinking holistically and treating data as a business service Designing BI as centre of excellence for business data About You We're looking for people who will go an extra mile to understand our clients' strategic and operational challenges and help us to design and deliver innovative solutions. You'll have worked with: ETL tools or have experience profiling and cleaning the data. Preferably with Pandas or SQL Data visualisation tools. Primarily Power BI, Tableau or Qlik DB model design tools, like Erwin, and know different modelling techniques (Kimball, Inmon, ) Experience with AWS or Azure would be helpful. Above all you'll be passionate about unlocking the power of data to deliver business value. Some of the Perks Flexible benefits allowance - you choose how to spend your allowance (additional pension contributions, healthcare, dental and more) Industry leading health and wellbeing plan - we partner with several wellbeing support functions to cater to each individual's need, including 24/7 GP services, mental health support, and other Life Assurance (4 x annual salary) 25 days annual leave plus bank holidays Hybrid working - Our roles are not fully remote as we take pride in the tight knit communities we have created at our local offices. But we offer plenty of flexibility and you can split your time between the office, client site and WFH Discounts - we have preferred rates from dozens of retail, lifestyle, and utility brands An industry-leading referral scheme with no limits on the number of referrals Flexible holiday buy/sell option Electric vehicle scheme Training opportunities and incentives - we support professional certifications across engineering and non-engineering roles, including unlimited access to O'Reilly Giving back - the ability to get involved nationally and regionally with partnerships to get people from diverse backgrounds into tech You will become part of a squad with people from different areas within the business who will help you grow at BJSS We have a busy social calendar that you can choose to join- quarterly town halls/squad nights out/weekends away with families included/office get togethers GymFlex gym membership programme BJSS is committed to equal opportunities and diversity so we want to ensure that our recruitment and selection processes are fair to all who wish to apply. We encourage you to feel confident to let us know if you require any adjustments to be made to the application or interview process to help support you. You can do this by speaking to your BJSS recruitment contact.
Mar 27, 2024
Full time
Does the world of data inspire you? Do you want to develop new skills, contributing to a wide variety of projects in an environment that values technical excellence and collaborative working? We believe that every dataset tells a story and we're looking for data enthusiasts with experience in data analysis and visualisation to join our rapidly expanding Data and AI practice. About Us We're an award-winning innovative tech consultancy - a team of creative problem solvers. Since 1993 we've been finding better, more sustainable ways to solve complex technology problems for some of the world's leading organisations and delivered solutions that millions of people use every day. In the last 30 years we won several awards, including a prestigious Queen's Award for Enterprise in the Innovation category for our Enterprise Agile delivery approach. Operating from 26 locations across the world, we bring together teams of creative experts with diverse backgrounds and experiences, who enjoy working and learning in our collaborative and open culture and are committed to world-class delivery. We want to continue to grow our team with people just like you! About the Role In Data at BJSS you'll join multi-disciplinary teams of some of the brightest and best in the industry. You'll work in a fast moving, agile environment building data models and ontologies, and analysing and profiling datasets. You'll design ETL processes and services and create powerful dashboards to bring data insights to life. You'll help us deliver some of the most exciting digital programmes around, for clients in a range of industries by: Applying cross-disciplinary thinking and working collaboratively with other members of your team Building a deep understanding of business domain and user needs and ensuring business value is unlocked as early as possible Thinking holistically and treating data as a business service Designing BI as centre of excellence for business data About You We're looking for people who will go an extra mile to understand our clients' strategic and operational challenges and help us to design and deliver innovative solutions. You'll have worked with: ETL tools or have experience profiling and cleaning the data. Preferably with Pandas or SQL Data visualisation tools. Primarily Power BI, Tableau or Qlik DB model design tools, like Erwin, and know different modelling techniques (Kimball, Inmon, ) Experience with AWS or Azure would be helpful. Above all you'll be passionate about unlocking the power of data to deliver business value. Some of the Perks Flexible benefits allowance - you choose how to spend your allowance (additional pension contributions, healthcare, dental and more) Industry leading health and wellbeing plan - we partner with several wellbeing support functions to cater to each individual's need, including 24/7 GP services, mental health support, and other Life Assurance (4 x annual salary) 25 days annual leave plus bank holidays Hybrid working - Our roles are not fully remote as we take pride in the tight knit communities we have created at our local offices. But we offer plenty of flexibility and you can split your time between the office, client site and WFH Discounts - we have preferred rates from dozens of retail, lifestyle, and utility brands An industry-leading referral scheme with no limits on the number of referrals Flexible holiday buy/sell option Electric vehicle scheme Training opportunities and incentives - we support professional certifications across engineering and non-engineering roles, including unlimited access to O'Reilly Giving back - the ability to get involved nationally and regionally with partnerships to get people from diverse backgrounds into tech You will become part of a squad with people from different areas within the business who will help you grow at BJSS We have a busy social calendar that you can choose to join- quarterly town halls/squad nights out/weekends away with families included/office get togethers GymFlex gym membership programme BJSS is committed to equal opportunities and diversity so we want to ensure that our recruitment and selection processes are fair to all who wish to apply. We encourage you to feel confident to let us know if you require any adjustments to be made to the application or interview process to help support you. You can do this by speaking to your BJSS recruitment contact.
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd / 3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Lake Windermere. Role info: 2nd Line / 3rd IT Support EngineerKeswick, Lake District Office Based / Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere£27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous LearningCompany: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSPSectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd / 3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks / backup solutions including cloud solutions when required.+ Managing support tickets for our client base via telephone, remote and on-site methods.+ Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience.+ Demonstrable troubleshooting skills that range from user desktop support to server and cloud services.+ Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory.+ Desktop support including email clients, and internet connection troubleshooting.+ Office software, printer installations, and general problem diagnostics procedures.+ Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms.+ Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures.+ Fundamental knowledge of IP networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage / Ninja RMM.+ Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc.+ Wi-Fi networks including point-to-point Wi-Fi links.+ VoIP telecommunications exposure.+ Knowledge of IP networks.+ Knowledge of one of the mainstream firewall/networking brands - Draytek, Sophos, HP, Ubiquiti, Cisco.+ Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills.+ Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards.+ Capability to autonomously self-assign workloads and schedule others as part of the team.+ Well-presented alongside good written and verbal English skills.+ Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience / Background Might Include:IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
Mar 27, 2024
Full time
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd / 3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Lake Windermere. Role info: 2nd Line / 3rd IT Support EngineerKeswick, Lake District Office Based / Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere£27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous LearningCompany: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSPSectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd / 3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks / backup solutions including cloud solutions when required.+ Managing support tickets for our client base via telephone, remote and on-site methods.+ Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience.+ Demonstrable troubleshooting skills that range from user desktop support to server and cloud services.+ Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory.+ Desktop support including email clients, and internet connection troubleshooting.+ Office software, printer installations, and general problem diagnostics procedures.+ Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms.+ Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures.+ Fundamental knowledge of IP networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage / Ninja RMM.+ Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc.+ Wi-Fi networks including point-to-point Wi-Fi links.+ VoIP telecommunications exposure.+ Knowledge of IP networks.+ Knowledge of one of the mainstream firewall/networking brands - Draytek, Sophos, HP, Ubiquiti, Cisco.+ Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills.+ Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards.+ Capability to autonomously self-assign workloads and schedule others as part of the team.+ Well-presented alongside good written and verbal English skills.+ Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience / Background Might Include:IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
Dynamics 365 Finance and Operations Integration Developer 12 month contract Surrey / hybrid remote Advantage are recruiting on behalf of an established global engineering consultancy in Surrey for a D365 Integration Developer to design, develop, and implement integrations between Dynamics 365 Finance and Operations and other systems within the business. We're looking for candidates who can offer demonstrable experience developing integrations for D365 finance and operations, along with skills in X and T-SQL, experience in developing within the Power Platform, and familiarity with Azure integration technologies (Functions, Logic Apps, Data Lake, Synapse, ADO) Key Responsibilities System Integration: Collaborating with stakeholders to understand business requirements and designing integration solutions to connect Dynamics 365 Finance and Operations with other systems such as ProjOps, Dataverse, Data Lake, Synapse, Enterprise Data Warehouse (EDW), or third-party applications. Development: Writing code and developing custom solutions using relevant programming languages and technologies (such as X , C#, SQL, XML, JSON) to create seamless data flow and functionality between different systems. API Development: Utilizing APIs (Application Programming Interfaces) provided by Dynamics 365 Finance and Operations and other systems to facilitate data exchange and communication between them. Data Mapping and Transformation: Defining data mapping rules and implementing data transformation processes to ensure data consistency and accuracy across integrated systems. Testing and Debugging: Conducting thorough testing of integration solutions to identify and resolve any issues or bugs, ensuring smooth functionality and data integrity. Documentation: Documenting technical specifications, integration processes, and system configurations for reference purposes and future maintenance. Collaboration: Working closely with cross-functional teams including business analysts, system administrators, and other developers to ensure successful integration projects delivery. Maintenance and Support: Providing ongoing support and troubleshooting assistance to address any integration-related issues or enhancements post-implementation. Compliance and Security: Ensuring compliance with data protection regulations and implementing security measures to safeguard sensitive information during integration processes. Stay Updated: Keeping abreast of the latest technologies, best practices, and updates related to Dynamics 365 Finance and Operations and integration methodologies to continuously improve integration solutions and processes. Skills And Competencies A relevant number of years' of experience developing integrations for Microsoft Dynamics 365 Finance & Operations Skills of X development, including solutions. T-SQL development skills Cloud Integration specialisms familiar with the range of Azure integration technologies Functions Logic App Azure Data Lake Azure Synapse Azure DevOps Experience in developing solutions within Power platform (Power Apps, Power automate), Dataverse Experience of integration work with payroll/HR/Finance systems. Good understanding of financial data concepts. Experience with Microsoft Dynamics 365 Project Operations is a plus Experience with Informatica is a plus Submit your CV now to be considered for this brilliant opportunity supporting a globally renowned consulting business.
Mar 27, 2024
Full time
Dynamics 365 Finance and Operations Integration Developer 12 month contract Surrey / hybrid remote Advantage are recruiting on behalf of an established global engineering consultancy in Surrey for a D365 Integration Developer to design, develop, and implement integrations between Dynamics 365 Finance and Operations and other systems within the business. We're looking for candidates who can offer demonstrable experience developing integrations for D365 finance and operations, along with skills in X and T-SQL, experience in developing within the Power Platform, and familiarity with Azure integration technologies (Functions, Logic Apps, Data Lake, Synapse, ADO) Key Responsibilities System Integration: Collaborating with stakeholders to understand business requirements and designing integration solutions to connect Dynamics 365 Finance and Operations with other systems such as ProjOps, Dataverse, Data Lake, Synapse, Enterprise Data Warehouse (EDW), or third-party applications. Development: Writing code and developing custom solutions using relevant programming languages and technologies (such as X , C#, SQL, XML, JSON) to create seamless data flow and functionality between different systems. API Development: Utilizing APIs (Application Programming Interfaces) provided by Dynamics 365 Finance and Operations and other systems to facilitate data exchange and communication between them. Data Mapping and Transformation: Defining data mapping rules and implementing data transformation processes to ensure data consistency and accuracy across integrated systems. Testing and Debugging: Conducting thorough testing of integration solutions to identify and resolve any issues or bugs, ensuring smooth functionality and data integrity. Documentation: Documenting technical specifications, integration processes, and system configurations for reference purposes and future maintenance. Collaboration: Working closely with cross-functional teams including business analysts, system administrators, and other developers to ensure successful integration projects delivery. Maintenance and Support: Providing ongoing support and troubleshooting assistance to address any integration-related issues or enhancements post-implementation. Compliance and Security: Ensuring compliance with data protection regulations and implementing security measures to safeguard sensitive information during integration processes. Stay Updated: Keeping abreast of the latest technologies, best practices, and updates related to Dynamics 365 Finance and Operations and integration methodologies to continuously improve integration solutions and processes. Skills And Competencies A relevant number of years' of experience developing integrations for Microsoft Dynamics 365 Finance & Operations Skills of X development, including solutions. T-SQL development skills Cloud Integration specialisms familiar with the range of Azure integration technologies Functions Logic App Azure Data Lake Azure Synapse Azure DevOps Experience in developing solutions within Power platform (Power Apps, Power automate), Dataverse Experience of integration work with payroll/HR/Finance systems. Good understanding of financial data concepts. Experience with Microsoft Dynamics 365 Project Operations is a plus Experience with Informatica is a plus Submit your CV now to be considered for this brilliant opportunity supporting a globally renowned consulting business.
Role Profile As Lead Developer you will lead a team of Developer as they support the business with all their software development needs. You will be involved in a wide variety of enterprise applications, at all stages of the software development life cycle, leading a team of highly skilled developers and supporting the growth of this critical function. Scope of role Direct Reports: 4 Reports to: Head of Engineering Responsibilities of the role Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Key business requirements and interests are championed within our development pipeline, working with business analysts and development partners to create new technologies Overseeing system testing and validation procedures. Producing software programming and documentation development. Consulting with departments or customers on project status and proposals. Working with customers or departments on technical issues including software system design and maintenance. Analysing information to recommend and plan the installation of new systems or modifications of an existing system. Consulting with engineering team to evaluate software hardware interfaces and develop specifications and performance requirements. Designing and developing software systems using scientific analysis and mathematical models to predict and measure outcomes and design consequences. Conferring with project managers to obtain information on limitations or capabilities Keep up to date with modern technologies, industry best practices and maintain hands-on capabilities Use your experience to review the work and mentor more junior members of the team Success Measures Successfully balancing leading the team and remaining hands on Continually reviewing development and delivery activity to identify improvements to processes, services, metrics and infrastructure to increase efficiency and customer satisfaction Business requirements successfully translated into working solutions Experience An inspirational and capable individual, experienced as a hands-on senior developer who understands the challenges in running a highly capable team Proven experience as a Software Developer, Software Engineer or similar role Familiarity with Agile development methodologies Experience with software design and development in a test-driven environment Knowledge of coding languages (e.g. C#, Java, JavaScript) and frameworks/systems (e.g. Vue, React, Git) Previous experience leading a team of Developers, building a culture of high-quality delivery and accountability Good to have exposure to DevOps and Azure Pipelines. Skills (The personal capabilities needed to excel in this role) Logical, structured and outside the box thinking Ability to deliver against challenging deadlines with a flexible approach to the demands of the role Passionate about leading a team that embraces a change culture, ability to support developers of various abilities Strong communicator, with the ability to confidently communicate with technical and non-technical colleagues and stakeholders Self-starter, with a natural enthusiasm and desire to learn Comfortable working as part of a wider leadership team, as well as independently, developing effective relationships Qualifications and other requirements Bachelor's degree in computer science, software engineering, or related field Proficiency in at least one programming language (e.g., Java, C#, C++) Proficiency in at least one scripting language such as Python, Ruby, PHP, or JavaScript In return for your hard work, you'll get It takes all kinds of people to make Verastar the success that we are, and we've got a range of benefits to make sure everyone is happy. Pension contributions and life assurance coverage. Generous discounts at numerous high street and online retailers. 25 days of annual leave, increasing to 28 days based on tenure. Enjoy your birthday off every year. Ability to purchase up to 10 additional holidays and sell up to 5 days per year. Cycle to work and travel loans for people wanting a greener commute. Comprehensive well-being support, including round-the-clock access to a GP, mental health assistance, fitness programs, and complimentary legal and financial advice. The important extras Hybrid working model: the choice to work remotely for three days. Engage in charity fundraising and volunteering activities as part of our giving back initiative. Enjoy fantastic on-site amenities including a complimentary gym, free parking, a subsidized café, and an on-site bar for post-work drinks, quiz nights, and social gatherings. Full time/Permanent contract of 37.5 hours per week. No weekends and every bank holiday off. What happens next? If you're looking for a new challenge with great benefits at an award-winning company, then Verastar is the place for you. To be part of our continued success click 'Apply' today to take the next step in your career. Across the Verastar Group, we are dedicated to fostering an inclusive environment and embracing our diversity. We are on the lookout for skilled individuals who share our values to join our teams. All successful candidates will be subject to pre-employment checks.
Mar 27, 2024
Full time
Role Profile As Lead Developer you will lead a team of Developer as they support the business with all their software development needs. You will be involved in a wide variety of enterprise applications, at all stages of the software development life cycle, leading a team of highly skilled developers and supporting the growth of this critical function. Scope of role Direct Reports: 4 Reports to: Head of Engineering Responsibilities of the role Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Key business requirements and interests are championed within our development pipeline, working with business analysts and development partners to create new technologies Overseeing system testing and validation procedures. Producing software programming and documentation development. Consulting with departments or customers on project status and proposals. Working with customers or departments on technical issues including software system design and maintenance. Analysing information to recommend and plan the installation of new systems or modifications of an existing system. Consulting with engineering team to evaluate software hardware interfaces and develop specifications and performance requirements. Designing and developing software systems using scientific analysis and mathematical models to predict and measure outcomes and design consequences. Conferring with project managers to obtain information on limitations or capabilities Keep up to date with modern technologies, industry best practices and maintain hands-on capabilities Use your experience to review the work and mentor more junior members of the team Success Measures Successfully balancing leading the team and remaining hands on Continually reviewing development and delivery activity to identify improvements to processes, services, metrics and infrastructure to increase efficiency and customer satisfaction Business requirements successfully translated into working solutions Experience An inspirational and capable individual, experienced as a hands-on senior developer who understands the challenges in running a highly capable team Proven experience as a Software Developer, Software Engineer or similar role Familiarity with Agile development methodologies Experience with software design and development in a test-driven environment Knowledge of coding languages (e.g. C#, Java, JavaScript) and frameworks/systems (e.g. Vue, React, Git) Previous experience leading a team of Developers, building a culture of high-quality delivery and accountability Good to have exposure to DevOps and Azure Pipelines. Skills (The personal capabilities needed to excel in this role) Logical, structured and outside the box thinking Ability to deliver against challenging deadlines with a flexible approach to the demands of the role Passionate about leading a team that embraces a change culture, ability to support developers of various abilities Strong communicator, with the ability to confidently communicate with technical and non-technical colleagues and stakeholders Self-starter, with a natural enthusiasm and desire to learn Comfortable working as part of a wider leadership team, as well as independently, developing effective relationships Qualifications and other requirements Bachelor's degree in computer science, software engineering, or related field Proficiency in at least one programming language (e.g., Java, C#, C++) Proficiency in at least one scripting language such as Python, Ruby, PHP, or JavaScript In return for your hard work, you'll get It takes all kinds of people to make Verastar the success that we are, and we've got a range of benefits to make sure everyone is happy. Pension contributions and life assurance coverage. Generous discounts at numerous high street and online retailers. 25 days of annual leave, increasing to 28 days based on tenure. Enjoy your birthday off every year. Ability to purchase up to 10 additional holidays and sell up to 5 days per year. Cycle to work and travel loans for people wanting a greener commute. Comprehensive well-being support, including round-the-clock access to a GP, mental health assistance, fitness programs, and complimentary legal and financial advice. The important extras Hybrid working model: the choice to work remotely for three days. Engage in charity fundraising and volunteering activities as part of our giving back initiative. Enjoy fantastic on-site amenities including a complimentary gym, free parking, a subsidized café, and an on-site bar for post-work drinks, quiz nights, and social gatherings. Full time/Permanent contract of 37.5 hours per week. No weekends and every bank holiday off. What happens next? If you're looking for a new challenge with great benefits at an award-winning company, then Verastar is the place for you. To be part of our continued success click 'Apply' today to take the next step in your career. Across the Verastar Group, we are dedicated to fostering an inclusive environment and embracing our diversity. We are on the lookout for skilled individuals who share our values to join our teams. All successful candidates will be subject to pre-employment checks.
2nd Level IT Support Location: Aberdeen Job type: 9-12 months contract Are you a 2nd Level IT Support and looking for your next Contract opportunity? Our client is a leading engineering and maintenance provider, supporting customers across the chemical & petrochemical, nuclear, oil & gas, pharmaceuticals & biopharma, power & energy, utilities, renewables and food & beverage markets and they are looking for a 2nd Level IT Support in the Aberdeen area. The is a 12 month contract opportunity. You will provide 2nd Line technical support to internal customers, assisting them with hardware and software problems via phone, email or onsite. MAIN RESPONSIBILITIES: Provide email, telephone, remote, and in-person IT support, with a high level of customer service. Build, configuration, and deployment of PCs, desk phones, and mobile phones - including associated software & operating systems. Maintenance & support of the above devices, and all other hardware & devices related to desktop infrastructure. Maintenance & support of software applications ensuring it's patched in line with business cyber essential agreements removing any unsupported applications. Take ownership of assigned tickets and see them through to completion or escalate to the relevant team. Update assigned tickets with attempted work, and that fixes & resolutions are documented in the closing notes. Act as technical escalation point for 1st line support analyst. Work with approved vendors and suppliers and arrange site visits when required. Create & maintain documentation and user training materials relevant to IT Support. Flexible approach to IT support coverage, and remote site visit - as one part of the wider support team. Experience and Qualifications Relevant 2nd Line/Desktop support experience within medium or large businesses Strong knowledge of Microsoft based operating systems with emphasis on Windows desktop technologies (Windows 10) Experience using and troubleshooting Microsoft Office (MS Word, Excel and PowerPoint) Experience using Office 365, Identify Manager, Mobile Device Management ,Build Deployment Solutions. Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, and delegation) Understanding of PC hardware set-up and configuration Understanding of common network concepts. What's next? The list of responsibilities and benefits are not exhaustive. Please send your CV and contact me straightaway if this role sounds like it could be your next career move and I will tell you all about it. This vacancy is being advertised by Belcan
Mar 27, 2024
Contractor
2nd Level IT Support Location: Aberdeen Job type: 9-12 months contract Are you a 2nd Level IT Support and looking for your next Contract opportunity? Our client is a leading engineering and maintenance provider, supporting customers across the chemical & petrochemical, nuclear, oil & gas, pharmaceuticals & biopharma, power & energy, utilities, renewables and food & beverage markets and they are looking for a 2nd Level IT Support in the Aberdeen area. The is a 12 month contract opportunity. You will provide 2nd Line technical support to internal customers, assisting them with hardware and software problems via phone, email or onsite. MAIN RESPONSIBILITIES: Provide email, telephone, remote, and in-person IT support, with a high level of customer service. Build, configuration, and deployment of PCs, desk phones, and mobile phones - including associated software & operating systems. Maintenance & support of the above devices, and all other hardware & devices related to desktop infrastructure. Maintenance & support of software applications ensuring it's patched in line with business cyber essential agreements removing any unsupported applications. Take ownership of assigned tickets and see them through to completion or escalate to the relevant team. Update assigned tickets with attempted work, and that fixes & resolutions are documented in the closing notes. Act as technical escalation point for 1st line support analyst. Work with approved vendors and suppliers and arrange site visits when required. Create & maintain documentation and user training materials relevant to IT Support. Flexible approach to IT support coverage, and remote site visit - as one part of the wider support team. Experience and Qualifications Relevant 2nd Line/Desktop support experience within medium or large businesses Strong knowledge of Microsoft based operating systems with emphasis on Windows desktop technologies (Windows 10) Experience using and troubleshooting Microsoft Office (MS Word, Excel and PowerPoint) Experience using Office 365, Identify Manager, Mobile Device Management ,Build Deployment Solutions. Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, and delegation) Understanding of PC hardware set-up and configuration Understanding of common network concepts. What's next? The list of responsibilities and benefits are not exhaustive. Please send your CV and contact me straightaway if this role sounds like it could be your next career move and I will tell you all about it. This vacancy is being advertised by Belcan