Department: IT Location: Hybrid working between our head office (Aldgate, London) and home Hours of Work: 37.5 hours a week Contract: Full-time, permanent Salary: £25,000 – £28,000 per annum Closing date: Monday 7th August at 10am Annual Leave: 33 days (plus eight bank holidays) Benefits: Pension – 8% contribution Enhanced maternity, paternity, adoption and shared parental leave
Background:
Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible for as long as possible.
About the role:
The IT team plays an integral part in driving a rapidly expanding Dementia UK forward, from supplying equipment and managing our internal support function to leading on digital strategy. Our vision is to create a ‘Digital Dementia UK’ to transform business processes with technology, harness the power of the organisation’s data to create real insight and use innovation to support our Admiral Nurses in an ever-changing technological landscape.
The First Line Support Technician is the first line escalation point for all IT support queries (excluding those relating to clinical software). You will work with the Second and Third line Support Technicians, our Managed Service Provider, the Service Desk and Performance Manager and over 200 users to maintain and monitor IT systems including remote working solutions. You will understand and resolve technical issues in a prompt and professional manner and judge when to escalate to 2nd line, to keep the service running smoothly, therefore the ability to always provide great customer service, have solid technical knowledge and high IT admin skills is essential.
You will have proven experience in delivering at a high level and be at SFIA competency Level 3 for Incident management. Experience working in an IT Support/Helpdesk/Service Desk OR equivalent industry certification (CompTIA or Microsoft Certified) is highly desired.
This is a great opportunity to join a dedicated and fully supportive team to deliver a high-quality IT service in an ever-changing technological environment.
Our Culture and benefits:
We value our people so it’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to not only use but develop your skills.
We offer a competitive salary, a generous benefits package including 33 days annual leave (plus 8 bank holidays), 8% pensions contribution alongside an environment where you can collaborate, be respected and thrive.
Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented diverse teams that represent a variety of backgrounds, perspectives and skills. We celebrate difference, individuality, and encourage everyone to join us and be their whole selves always.
Dementia UK are proud to be Disability Confident Committed.
Jul 25, 2023
Full time
Department: IT Location: Hybrid working between our head office (Aldgate, London) and home Hours of Work: 37.5 hours a week Contract: Full-time, permanent Salary: £25,000 – £28,000 per annum Closing date: Monday 7th August at 10am Annual Leave: 33 days (plus eight bank holidays) Benefits: Pension – 8% contribution Enhanced maternity, paternity, adoption and shared parental leave
Background:
Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible for as long as possible.
About the role:
The IT team plays an integral part in driving a rapidly expanding Dementia UK forward, from supplying equipment and managing our internal support function to leading on digital strategy. Our vision is to create a ‘Digital Dementia UK’ to transform business processes with technology, harness the power of the organisation’s data to create real insight and use innovation to support our Admiral Nurses in an ever-changing technological landscape.
The First Line Support Technician is the first line escalation point for all IT support queries (excluding those relating to clinical software). You will work with the Second and Third line Support Technicians, our Managed Service Provider, the Service Desk and Performance Manager and over 200 users to maintain and monitor IT systems including remote working solutions. You will understand and resolve technical issues in a prompt and professional manner and judge when to escalate to 2nd line, to keep the service running smoothly, therefore the ability to always provide great customer service, have solid technical knowledge and high IT admin skills is essential.
You will have proven experience in delivering at a high level and be at SFIA competency Level 3 for Incident management. Experience working in an IT Support/Helpdesk/Service Desk OR equivalent industry certification (CompTIA or Microsoft Certified) is highly desired.
This is a great opportunity to join a dedicated and fully supportive team to deliver a high-quality IT service in an ever-changing technological environment.
Our Culture and benefits:
We value our people so it’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to not only use but develop your skills.
We offer a competitive salary, a generous benefits package including 33 days annual leave (plus 8 bank holidays), 8% pensions contribution alongside an environment where you can collaborate, be respected and thrive.
Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented diverse teams that represent a variety of backgrounds, perspectives and skills. We celebrate difference, individuality, and encourage everyone to join us and be their whole selves always.
Dementia UK are proud to be Disability Confident Committed.
About the role Hargreaves Lansdown are looking for 3 apprentices to join our IT department, you'll be based at our offices in central Bristol. You don't need to have any prior work experience or training in IT, just a passion for technology and willingness to learn. As part of your apprenticeship, you will develop your technical knowledge to have a good understanding various aspect of IT Support, from End User to Networks, from Service Desk to Cloud Systems. The apprenticeship You will complete the 13 month-long, Level 3 Information Communications Technician apprenticeship The apprenticeship will give you an understanding of working in IT and how deliver user support, testing and problem-solving skills, an understanding of security, networks and cloud systems. What you'll be doing Learn how to provide IT Support within a business and the key responsibilities of the IT Support function. Gain knowledge on the key elements of working in the IT industry from End User devices, Operating Systems, Support Tools and Processes. Testing and problem solving using diagnostic techniques, event and system logs and troubleshooting. Act as first point of contact for all incidents and service requests. Triaging tickets and providing 1st line support. Engage and collaborate with the Product teams including experienced Engineers, Technical Leads, Product Owners, Service Management teams. Complete tasks and resolve Incidents and Requests using ITSM tools. Study for and complete the Level 3 Information Communications Technician apprenticeship course Commit to continued professional development; learning the skills and developing the knowledge required to operate within different disciplines of Digital department. Create and update Knowledge Items and other relevant documentation The role includes working with a number of IT Support teams, rotating through teams to assist with the apprenticeship modules. Role requirements You will have a minimum of GCSE English & Maths 4-9 (C-A ) or equivalent or be willing to complete a functional skills course alongside your apprenticeship. You must not already have received a degree in a similar specialism as you won't be eligible to complete the apprenticeship programme as part of the job role. Be able to work from our offices in central Bristol. Be age 18 or over at the start date of the apprenticeship (16th September 2024). Can demonstrate why you would be excited to work at Hargreaves Lansdown and keen to pursue a career in IT development. About you Able to demonstrate a passion for technology. Proactive and inquisitive. Strong communication skills (written and verbal). Strong attention to detail and problem-solving mind-set. Logical thinker. High level of self-motivation and commitment with a can-do attitude. The ability to work well as part of a team. Interview Process Successful candidates will be invited to attend an assessment day at the HL offices. Working Schedule The role will be full-time office based due to the nature of the role, on a 37.5 hour per week contract, with a minimum of 6 hours per week given to complete your off the job learning as part of your apprenticeship.
Mar 29, 2024
Full time
About the role Hargreaves Lansdown are looking for 3 apprentices to join our IT department, you'll be based at our offices in central Bristol. You don't need to have any prior work experience or training in IT, just a passion for technology and willingness to learn. As part of your apprenticeship, you will develop your technical knowledge to have a good understanding various aspect of IT Support, from End User to Networks, from Service Desk to Cloud Systems. The apprenticeship You will complete the 13 month-long, Level 3 Information Communications Technician apprenticeship The apprenticeship will give you an understanding of working in IT and how deliver user support, testing and problem-solving skills, an understanding of security, networks and cloud systems. What you'll be doing Learn how to provide IT Support within a business and the key responsibilities of the IT Support function. Gain knowledge on the key elements of working in the IT industry from End User devices, Operating Systems, Support Tools and Processes. Testing and problem solving using diagnostic techniques, event and system logs and troubleshooting. Act as first point of contact for all incidents and service requests. Triaging tickets and providing 1st line support. Engage and collaborate with the Product teams including experienced Engineers, Technical Leads, Product Owners, Service Management teams. Complete tasks and resolve Incidents and Requests using ITSM tools. Study for and complete the Level 3 Information Communications Technician apprenticeship course Commit to continued professional development; learning the skills and developing the knowledge required to operate within different disciplines of Digital department. Create and update Knowledge Items and other relevant documentation The role includes working with a number of IT Support teams, rotating through teams to assist with the apprenticeship modules. Role requirements You will have a minimum of GCSE English & Maths 4-9 (C-A ) or equivalent or be willing to complete a functional skills course alongside your apprenticeship. You must not already have received a degree in a similar specialism as you won't be eligible to complete the apprenticeship programme as part of the job role. Be able to work from our offices in central Bristol. Be age 18 or over at the start date of the apprenticeship (16th September 2024). Can demonstrate why you would be excited to work at Hargreaves Lansdown and keen to pursue a career in IT development. About you Able to demonstrate a passion for technology. Proactive and inquisitive. Strong communication skills (written and verbal). Strong attention to detail and problem-solving mind-set. Logical thinker. High level of self-motivation and commitment with a can-do attitude. The ability to work well as part of a team. Interview Process Successful candidates will be invited to attend an assessment day at the HL offices. Working Schedule The role will be full-time office based due to the nature of the role, on a 37.5 hour per week contract, with a minimum of 6 hours per week given to complete your off the job learning as part of your apprenticeship.
IT Field Technician Placement Programme - No Experience Required. Are you looking to benefit from a new career in IT? Skills shortages in the IT sector is driving the need for qualified, entry-level career seekers and career changers. We have a long-standing relationship with a large national based IT contracting company who have an ongoing need for IT technicians to help them manage and facilitate their IT contracts across the UK. They work with many large organisations which include Virgin Media, RICOH, Computacentre, Fortinet and Fujitsu to name a few. Graduates from this programme will begin contract work with our IT contracting partner working as an IT Field Technician with many of these roles then evolving into permanent positions with their clients. Companies and organisations have a real need for entry-level IT staff that can really hit the ground running with little additional training needed. This is one of the main reasons why our IT Contracting partner prefers our candidates for its clients. The best part is you do not need any prior experience in IT as we will provide you with the fully accredited training, required by our IT contracting partner. This role requires that you can drive and therefore candidates must hold a full UK drivers' licence prior to completing the training component of the programme. Training for the programme is completed online and has an estimated completion time of 8-12 weeks if you can study at least 5 hours per week. The training element is self funded but can be spread over 10 monthly instalments. During this study period we provide full tutor support and mentoring with 1-2-1 access with a tutor if required. Students that complete the training programme are guaranteed attendance at a 5-day workshop with our IT contract partner. The aim of this is so they can assess your practical IT skills and suitability to work with them. We have a current success rate of 95% of our candidates being offered a contract after they complete this workshop. Whether you are working full time, part time or are unemployed, this package has the flexibility to be completed at a pace that suits you and can be completed in a few weeks or a few months. Step 1 - Accredited Online Training The first step is completing three industry internationally recognised courses from CompTIA. CompTIA qualifications are the industry standard for people looking to build careers working in IT. The training is delivered directly online by CompTIA which ensures material is both current and up to date. Training is delivered online through multimedia rich video tutorials, practice labs, presentations, and quizzes. You will be assigned an expert tutor and a career support mentor to help you throughout your training. This programme does not require you to pass the official CompTIA exams. However, our IT contracting partner does require us submit confirmation that you have achieved their own minimum standard. Therefore, you will be expected to pass an online assessment for each course studied to confirm you are ready to attend the workshop. Step 2 - 5 Day Workshop The 5-day workshop is run by our IT contracting partner. This is your chance to demonstrate to our partner that you can put theory into practice and that you would be a suitable candidate to work for them and their clients. At the end of the 5-day workshop you will told if you have been successful and then offered a contract by them. At present 95% of our candidates who complete the 5-day workshop are then offered a contract. Once you have completed the 5-day workshop we will re-imburse up to £180 towards the costs for accommodation and travel you may have incurred (subject to terms and conditions). Step 3 - Working in IT You will now begin working with our partner on your first contract. However, if for any reason you failed to pass the 5-day workshop or decided you did not wish to accept our IT contractors offer we will continue to collaborate with you through our own internal recruitment team to help you find a suitable IT position.
Mar 29, 2024
Full time
IT Field Technician Placement Programme - No Experience Required. Are you looking to benefit from a new career in IT? Skills shortages in the IT sector is driving the need for qualified, entry-level career seekers and career changers. We have a long-standing relationship with a large national based IT contracting company who have an ongoing need for IT technicians to help them manage and facilitate their IT contracts across the UK. They work with many large organisations which include Virgin Media, RICOH, Computacentre, Fortinet and Fujitsu to name a few. Graduates from this programme will begin contract work with our IT contracting partner working as an IT Field Technician with many of these roles then evolving into permanent positions with their clients. Companies and organisations have a real need for entry-level IT staff that can really hit the ground running with little additional training needed. This is one of the main reasons why our IT Contracting partner prefers our candidates for its clients. The best part is you do not need any prior experience in IT as we will provide you with the fully accredited training, required by our IT contracting partner. This role requires that you can drive and therefore candidates must hold a full UK drivers' licence prior to completing the training component of the programme. Training for the programme is completed online and has an estimated completion time of 8-12 weeks if you can study at least 5 hours per week. The training element is self funded but can be spread over 10 monthly instalments. During this study period we provide full tutor support and mentoring with 1-2-1 access with a tutor if required. Students that complete the training programme are guaranteed attendance at a 5-day workshop with our IT contract partner. The aim of this is so they can assess your practical IT skills and suitability to work with them. We have a current success rate of 95% of our candidates being offered a contract after they complete this workshop. Whether you are working full time, part time or are unemployed, this package has the flexibility to be completed at a pace that suits you and can be completed in a few weeks or a few months. Step 1 - Accredited Online Training The first step is completing three industry internationally recognised courses from CompTIA. CompTIA qualifications are the industry standard for people looking to build careers working in IT. The training is delivered directly online by CompTIA which ensures material is both current and up to date. Training is delivered online through multimedia rich video tutorials, practice labs, presentations, and quizzes. You will be assigned an expert tutor and a career support mentor to help you throughout your training. This programme does not require you to pass the official CompTIA exams. However, our IT contracting partner does require us submit confirmation that you have achieved their own minimum standard. Therefore, you will be expected to pass an online assessment for each course studied to confirm you are ready to attend the workshop. Step 2 - 5 Day Workshop The 5-day workshop is run by our IT contracting partner. This is your chance to demonstrate to our partner that you can put theory into practice and that you would be a suitable candidate to work for them and their clients. At the end of the 5-day workshop you will told if you have been successful and then offered a contract by them. At present 95% of our candidates who complete the 5-day workshop are then offered a contract. Once you have completed the 5-day workshop we will re-imburse up to £180 towards the costs for accommodation and travel you may have incurred (subject to terms and conditions). Step 3 - Working in IT You will now begin working with our partner on your first contract. However, if for any reason you failed to pass the 5-day workshop or decided you did not wish to accept our IT contractors offer we will continue to collaborate with you through our own internal recruitment team to help you find a suitable IT position.
Exciting Opportunity: 1st Line Support Technician Salary: £20,000 plus (dependent on experience) Are you passionate about technology and eager to start your career in IT support? We're seeking dedicated individuals to join our team as 1st Line Support Technicians. No prior experience necessary - just bring your enthusiasm and willingness to learn! Why Join Us:At our company, we believe in providing a supportive environment for our team members to grow and succeed. As a 1st Line Support Technician, you'll have the opportunity to develop your skills and progress in your career, with guidance and training provided every step of the way. Main Duties:- Diagnose and resolve inbound service requests via phone and email.- Document support interactions accurately in our helpdesk system.- Assist with setting up new PCs and laptops for clients.- Monitor system status and apply corrective action as needed.- Adhere to company processes and procedures for quality service delivery.- Attend training sessions to expand your knowledge and skills. Experience:While previous helpdesk support experience is beneficial, it's not required. We're looking for candidates with a passion for technology, strong communication skills, and attention to detail. Familiarity with networking concepts and Microsoft Windows operating systems is a plus. Why Choose Us:Join a team that's committed to your success. We offer comprehensive training and opportunities for career advancement within our service desk. If you're ambitious and eager to grow, we'll support you every step of the way. Ready to Start Your IT Career?If you're ready to embark on an exciting journey in IT support and join a company that values your potential, we want to hear from you! Apply now and take the first step towards a rewarding career. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Mar 29, 2024
Full time
Exciting Opportunity: 1st Line Support Technician Salary: £20,000 plus (dependent on experience) Are you passionate about technology and eager to start your career in IT support? We're seeking dedicated individuals to join our team as 1st Line Support Technicians. No prior experience necessary - just bring your enthusiasm and willingness to learn! Why Join Us:At our company, we believe in providing a supportive environment for our team members to grow and succeed. As a 1st Line Support Technician, you'll have the opportunity to develop your skills and progress in your career, with guidance and training provided every step of the way. Main Duties:- Diagnose and resolve inbound service requests via phone and email.- Document support interactions accurately in our helpdesk system.- Assist with setting up new PCs and laptops for clients.- Monitor system status and apply corrective action as needed.- Adhere to company processes and procedures for quality service delivery.- Attend training sessions to expand your knowledge and skills. Experience:While previous helpdesk support experience is beneficial, it's not required. We're looking for candidates with a passion for technology, strong communication skills, and attention to detail. Familiarity with networking concepts and Microsoft Windows operating systems is a plus. Why Choose Us:Join a team that's committed to your success. We offer comprehensive training and opportunities for career advancement within our service desk. If you're ambitious and eager to grow, we'll support you every step of the way. Ready to Start Your IT Career?If you're ready to embark on an exciting journey in IT support and join a company that values your potential, we want to hear from you! Apply now and take the first step towards a rewarding career. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Opportunity for a Lead Support Enginee r (Lead 2nd Line Support Engineer) to join a market leading tech company in Sheffield Salary up to £37,000 + fantastic benefits including bonus scheme , hybrid working , flexible holidays and more Apply online or contact Chris Hopley via / WHO WE ARE: We are dedicated to providing top-notch internet services to our customers. We pride ourselves on delivering reliable connectivity and exceptional customer support. As we continue to grow, we're seeking a Lead Support Engineer to lead our 2nd Line Support team in ensuring our customers receive the best service possible. OUR BENEFITS: Hybrid working Bonus scheme (profit share) Generous holiday allowance Your birthday off Training and development Enhanced maternity / paternity / adoption pay Westfield Healthcare Social events + much more! WHAT WILL YOU BE DOING? The Lead Support Engineer will lead and manage a team of Second Line Support technicians. You will provide technical guidance, support, and mentorship to team members as well as oversee the resolution of complex technical issues escalated from the first line support team. You will act as a point of contact for escalated customer queries, ensuring timely and effective resolution, and collaborate with other departments to implement process improvements and enhance service delivery. LEAD SUPPORT ENGINEER - ESSENTIAL SKILLS: Previous experience in a 2nd Line Support or Network Engineer role. Demonstrated leadership and team management skills. Strong communication and interpersonal abilities. Excellent problem-solving skills with a keen attention to detail. Ability to thrive in a fast-paced, collaborative environment. TO BE CONSIDERED Please either apply by clicking online or emailing me directly . For further information please call me on / . By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only. Key skills: Proven second-line experience, Windows, Active Directory, Networking, Customer Support, technical leadership
Mar 29, 2024
Full time
Opportunity for a Lead Support Enginee r (Lead 2nd Line Support Engineer) to join a market leading tech company in Sheffield Salary up to £37,000 + fantastic benefits including bonus scheme , hybrid working , flexible holidays and more Apply online or contact Chris Hopley via / WHO WE ARE: We are dedicated to providing top-notch internet services to our customers. We pride ourselves on delivering reliable connectivity and exceptional customer support. As we continue to grow, we're seeking a Lead Support Engineer to lead our 2nd Line Support team in ensuring our customers receive the best service possible. OUR BENEFITS: Hybrid working Bonus scheme (profit share) Generous holiday allowance Your birthday off Training and development Enhanced maternity / paternity / adoption pay Westfield Healthcare Social events + much more! WHAT WILL YOU BE DOING? The Lead Support Engineer will lead and manage a team of Second Line Support technicians. You will provide technical guidance, support, and mentorship to team members as well as oversee the resolution of complex technical issues escalated from the first line support team. You will act as a point of contact for escalated customer queries, ensuring timely and effective resolution, and collaborate with other departments to implement process improvements and enhance service delivery. LEAD SUPPORT ENGINEER - ESSENTIAL SKILLS: Previous experience in a 2nd Line Support or Network Engineer role. Demonstrated leadership and team management skills. Strong communication and interpersonal abilities. Excellent problem-solving skills with a keen attention to detail. Ability to thrive in a fast-paced, collaborative environment. TO BE CONSIDERED Please either apply by clicking online or emailing me directly . For further information please call me on / . By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only. Key skills: Proven second-line experience, Windows, Active Directory, Networking, Customer Support, technical leadership
Cherry Professional - Relationship Led Recruitment
Nottingham, Nottinghamshire
Digital Support Technician Telford Salary - £25000 - £29000 Annual bonus. Cherry Professional are currently working with a well established Engineering & Design company . You will be responsible for all the technical aspects of a project, diagnosing and troubleshooting software and hardware, providing first line support to engineers on site Responsibilities: Conduct thorough testing of all technical solutions to ensure they are proven to be robust and suitable for intended application Data analysis - Produce various weekly/monthly technical reports for distribution to Project Managers and higher management teams Open RMA cases and liaise with suppliers to get faulty equipment returned/ repaired whilst maintaining internal log Execution of first line technical support with AV knowledge and the skillset to diagnose and fix issues Competently building, configuring and testing media and SOC players Provide knowledge and experience with Windows, Android and iOS programmes Implement and maintain asset registers for digital hardware Be comfortable and enthusiastic about learning new software - in particular, content management system which requires daily monitoring and rapid response to issues Support on site AV engineers with tech support Implement and update comprehensive tech related documentation such as training documents, good practice guides and maintenance manuals Ideal Candidate: Working knowledge of ERP & CRM systems such as Big Change/SAP/Microsoft Dynamics AX/Visual/JD Edwards. Ability to work as part of a diverse team. Strong MS Office Suite (Excel, Word, Power Point, MS Project Excellent verbal and written communication skills Customer Focus Continuous Improvement Customer Service/Innovation Management Cherry Professional are recruiting on behalf of their clientRoles you may have applied for: Digital Solutions Technician, Digital Solutions Technician, IT Support Advisor or IT Helpdesk Advisor. Cherry Professional are recruiting for this opportunity on behalf of our client. Please view our Privacy Policy on our website to understand how your data will be used if you apply for this role.Cherry Professional are recruiting for this opportunity on behalf of our client. Please view our Privacy Policy on our website to understand how your data will be used if you apply for this role.
Mar 29, 2024
Full time
Digital Support Technician Telford Salary - £25000 - £29000 Annual bonus. Cherry Professional are currently working with a well established Engineering & Design company . You will be responsible for all the technical aspects of a project, diagnosing and troubleshooting software and hardware, providing first line support to engineers on site Responsibilities: Conduct thorough testing of all technical solutions to ensure they are proven to be robust and suitable for intended application Data analysis - Produce various weekly/monthly technical reports for distribution to Project Managers and higher management teams Open RMA cases and liaise with suppliers to get faulty equipment returned/ repaired whilst maintaining internal log Execution of first line technical support with AV knowledge and the skillset to diagnose and fix issues Competently building, configuring and testing media and SOC players Provide knowledge and experience with Windows, Android and iOS programmes Implement and maintain asset registers for digital hardware Be comfortable and enthusiastic about learning new software - in particular, content management system which requires daily monitoring and rapid response to issues Support on site AV engineers with tech support Implement and update comprehensive tech related documentation such as training documents, good practice guides and maintenance manuals Ideal Candidate: Working knowledge of ERP & CRM systems such as Big Change/SAP/Microsoft Dynamics AX/Visual/JD Edwards. Ability to work as part of a diverse team. Strong MS Office Suite (Excel, Word, Power Point, MS Project Excellent verbal and written communication skills Customer Focus Continuous Improvement Customer Service/Innovation Management Cherry Professional are recruiting on behalf of their clientRoles you may have applied for: Digital Solutions Technician, Digital Solutions Technician, IT Support Advisor or IT Helpdesk Advisor. Cherry Professional are recruiting for this opportunity on behalf of our client. Please view our Privacy Policy on our website to understand how your data will be used if you apply for this role.Cherry Professional are recruiting for this opportunity on behalf of our client. Please view our Privacy Policy on our website to understand how your data will be used if you apply for this role.
IT Support Placement Programme - No Experience Required. Are you looking to benefit from a new career in IT? Skills shortages in the IT sector is driving the need for qualified, entry-level career seekers and career changers. We have a long-standing relationship with a large national based IT contracting company who have an ongoing need for IT technicians to help them manage and facilitate their IT contracts across the UK. They work with many large organisations which include Virgin Media, RICOH, Computacentre, Fortinet and Fujitsu to name a few. Graduates from this programme will begin contract work with our IT contracting partner working as an IT Support Engineer with many of these roles then evolving into permanent positions with their clients. Companies and organisations have a real need for entry-level IT staff that can really hit the ground running with little additional training needed. This is one of the main reasons why our IT Contracting partner prefers our candidates for its clients. The best part is you do not need any prior experience in IT as we will provide you with the fully accredited training, required by our IT contracting partner. This role requires that you can drive and therefore candidates must hold a full UK drivers' licence prior to completing the training component of the programme. Training for the programme is completed online and has an estimated completion time of 8-12 weeks if you can study at least 5 hours per week. The training element is self-funded but can be spread over 10 monthly instalments. During this study period we provide full tutor support and mentoring with 1-2-1 access with a tutor if required. Students that complete the training programme are guaranteed attendance at a 5-day workshop with our IT contract partner. The aim of this is so they can assess your practical IT skills and suitability to work with them. We have a current success rate of 95% of our candidates being offered a contract after they complete this workshop. Whether you are working full time, part time or are unemployed, this package has the flexibility to be completed at a pace that suits you and can be completed in a few weeks or a few months. Step 1 - Accredited Online Training The first step is completing three industry internationally recognised courses from CompTIA. CompTIA qualifications are the industry standard for people looking to build careers working in IT. The training is delivered directly online by CompTIA which ensures material is both current and up to date. Training is delivered online through multimedia rich video tutorials, practice labs, presentations, and quizzes. You will be assigned an expert tutor and a career support mentor to help you throughout your training. This programme does not require you to pass the official CompTIA exams. However, our IT contracting partner does require us submit confirmation that you have achieved their own minimum standard. Therefore, you will be expected to pass an online assessment for each course studied to confirm you are ready to attend the workshop. Step 2 - 5 Day Workshop The 5-day workshop is run by our IT contracting partner. This is your chance to demonstrate to our partner that you can put theory into practice and that you would be a suitable candidate to work for them and their clients. At the end of the 5-day workshop you will told if you have been successful and then offered a contract by them. At present 95% of our candidates who complete the 5-day workshop are then offered a contract. Once you have completed the 5-day workshop we will re-imburse up to £180 towards the costs for accommodation and travel you may have incurred (subject to terms and conditions). Step 3 - Working in IT You will now begin working with our partner on your first contract. However, if for any reason you failed to pass the 5-day workshop or decided you did not wish to accept our IT contractors offer we will continue to collaborate with you through our own internal recruitment team to help you find a suitable IT position.
Mar 29, 2024
Full time
IT Support Placement Programme - No Experience Required. Are you looking to benefit from a new career in IT? Skills shortages in the IT sector is driving the need for qualified, entry-level career seekers and career changers. We have a long-standing relationship with a large national based IT contracting company who have an ongoing need for IT technicians to help them manage and facilitate their IT contracts across the UK. They work with many large organisations which include Virgin Media, RICOH, Computacentre, Fortinet and Fujitsu to name a few. Graduates from this programme will begin contract work with our IT contracting partner working as an IT Support Engineer with many of these roles then evolving into permanent positions with their clients. Companies and organisations have a real need for entry-level IT staff that can really hit the ground running with little additional training needed. This is one of the main reasons why our IT Contracting partner prefers our candidates for its clients. The best part is you do not need any prior experience in IT as we will provide you with the fully accredited training, required by our IT contracting partner. This role requires that you can drive and therefore candidates must hold a full UK drivers' licence prior to completing the training component of the programme. Training for the programme is completed online and has an estimated completion time of 8-12 weeks if you can study at least 5 hours per week. The training element is self-funded but can be spread over 10 monthly instalments. During this study period we provide full tutor support and mentoring with 1-2-1 access with a tutor if required. Students that complete the training programme are guaranteed attendance at a 5-day workshop with our IT contract partner. The aim of this is so they can assess your practical IT skills and suitability to work with them. We have a current success rate of 95% of our candidates being offered a contract after they complete this workshop. Whether you are working full time, part time or are unemployed, this package has the flexibility to be completed at a pace that suits you and can be completed in a few weeks or a few months. Step 1 - Accredited Online Training The first step is completing three industry internationally recognised courses from CompTIA. CompTIA qualifications are the industry standard for people looking to build careers working in IT. The training is delivered directly online by CompTIA which ensures material is both current and up to date. Training is delivered online through multimedia rich video tutorials, practice labs, presentations, and quizzes. You will be assigned an expert tutor and a career support mentor to help you throughout your training. This programme does not require you to pass the official CompTIA exams. However, our IT contracting partner does require us submit confirmation that you have achieved their own minimum standard. Therefore, you will be expected to pass an online assessment for each course studied to confirm you are ready to attend the workshop. Step 2 - 5 Day Workshop The 5-day workshop is run by our IT contracting partner. This is your chance to demonstrate to our partner that you can put theory into practice and that you would be a suitable candidate to work for them and their clients. At the end of the 5-day workshop you will told if you have been successful and then offered a contract by them. At present 95% of our candidates who complete the 5-day workshop are then offered a contract. Once you have completed the 5-day workshop we will re-imburse up to £180 towards the costs for accommodation and travel you may have incurred (subject to terms and conditions). Step 3 - Working in IT You will now begin working with our partner on your first contract. However, if for any reason you failed to pass the 5-day workshop or decided you did not wish to accept our IT contractors offer we will continue to collaborate with you through our own internal recruitment team to help you find a suitable IT position.
IT Field Technician Placement Programme - No Experience Required. Are you looking to benefit from a new career in IT? Skills shortages in the IT sector is driving the need for qualified, entry-level career seekers and career changers. We have a long-standing relationship with a large national based IT contracting company who have an ongoing need for IT technicians to help them manage and facilitate their IT contracts across the UK. They work with many large organisations which include Virgin Media, RICOH, Computacentre, Fortinet and Fujitsu to name a few. Graduates from this programme will begin contract work with our IT contracting partner working as an IT Field Technician with many of these roles then evolving into permanent positions with their clients. Companies and organisations have a real need for entry-level IT staff that can really hit the ground running with little additional training needed. This is one of the main reasons why our IT Contracting partner prefers our candidates for its clients. The best part is you do not need any prior experience in IT as we will provide you with the fully accredited training, required by our IT contracting partner. This role requires that you can drive and therefore candidates must hold a full UK drivers' licence prior to completing the training component of the programme. Training for the programme is completed online and has an estimated completion time of 8-12 weeks if you can study at least 5 hours per week. The training element is self funded but can be spread over 10 monthly instalments. During this study period we provide full tutor support and mentoring with 1-2-1 access with a tutor if required. Students that complete the training programme are guaranteed attendance at a 5-day workshop with our IT contract partner. The aim of this is so they can assess your practical IT skills and suitability to work with them. We have a current success rate of 95% of our candidates being offered a contract after they complete this workshop. Whether you are working full time, part time or are unemployed, this package has the flexibility to be completed at a pace that suits you and can be completed in a few weeks or a few months. Step 1 - Accredited Online Training The first step is completing three industry internationally recognised courses from CompTIA. CompTIA qualifications are the industry standard for people looking to build careers working in IT. The training is delivered directly online by CompTIA which ensures material is both current and up to date. Training is delivered online through multimedia rich video tutorials, practice labs, presentations, and quizzes. You will be assigned an expert tutor and a career support mentor to help you throughout your training. This programme does not require you to pass the official CompTIA exams. However, our IT contracting partner does require us submit confirmation that you have achieved their own minimum standard. Therefore, you will be expected to pass an online assessment for each course studied to confirm you are ready to attend the workshop. Step 2 - 5 Day Workshop The 5-day workshop is run by our IT contracting partner. This is your chance to demonstrate to our partner that you can put theory into practice and that you would be a suitable candidate to work for them and their clients. At the end of the 5-day workshop you will told if you have been successful and then offered a contract by them. At present 95% of our candidates who complete the 5-day workshop are then offered a contract. Once you have completed the 5-day workshop we will re-imburse up to £180 towards the costs for accommodation and travel you may have incurred (subject to terms and conditions). Step 3 - Working in IT You will now begin working with our partner on your first contract. However, if for any reason you failed to pass the 5-day workshop or decided you did not wish to accept our IT contractors offer we will continue to collaborate with you through our own internal recruitment team to help you find a suitable IT position.
Mar 29, 2024
Full time
IT Field Technician Placement Programme - No Experience Required. Are you looking to benefit from a new career in IT? Skills shortages in the IT sector is driving the need for qualified, entry-level career seekers and career changers. We have a long-standing relationship with a large national based IT contracting company who have an ongoing need for IT technicians to help them manage and facilitate their IT contracts across the UK. They work with many large organisations which include Virgin Media, RICOH, Computacentre, Fortinet and Fujitsu to name a few. Graduates from this programme will begin contract work with our IT contracting partner working as an IT Field Technician with many of these roles then evolving into permanent positions with their clients. Companies and organisations have a real need for entry-level IT staff that can really hit the ground running with little additional training needed. This is one of the main reasons why our IT Contracting partner prefers our candidates for its clients. The best part is you do not need any prior experience in IT as we will provide you with the fully accredited training, required by our IT contracting partner. This role requires that you can drive and therefore candidates must hold a full UK drivers' licence prior to completing the training component of the programme. Training for the programme is completed online and has an estimated completion time of 8-12 weeks if you can study at least 5 hours per week. The training element is self funded but can be spread over 10 monthly instalments. During this study period we provide full tutor support and mentoring with 1-2-1 access with a tutor if required. Students that complete the training programme are guaranteed attendance at a 5-day workshop with our IT contract partner. The aim of this is so they can assess your practical IT skills and suitability to work with them. We have a current success rate of 95% of our candidates being offered a contract after they complete this workshop. Whether you are working full time, part time or are unemployed, this package has the flexibility to be completed at a pace that suits you and can be completed in a few weeks or a few months. Step 1 - Accredited Online Training The first step is completing three industry internationally recognised courses from CompTIA. CompTIA qualifications are the industry standard for people looking to build careers working in IT. The training is delivered directly online by CompTIA which ensures material is both current and up to date. Training is delivered online through multimedia rich video tutorials, practice labs, presentations, and quizzes. You will be assigned an expert tutor and a career support mentor to help you throughout your training. This programme does not require you to pass the official CompTIA exams. However, our IT contracting partner does require us submit confirmation that you have achieved their own minimum standard. Therefore, you will be expected to pass an online assessment for each course studied to confirm you are ready to attend the workshop. Step 2 - 5 Day Workshop The 5-day workshop is run by our IT contracting partner. This is your chance to demonstrate to our partner that you can put theory into practice and that you would be a suitable candidate to work for them and their clients. At the end of the 5-day workshop you will told if you have been successful and then offered a contract by them. At present 95% of our candidates who complete the 5-day workshop are then offered a contract. Once you have completed the 5-day workshop we will re-imburse up to £180 towards the costs for accommodation and travel you may have incurred (subject to terms and conditions). Step 3 - Working in IT You will now begin working with our partner on your first contract. However, if for any reason you failed to pass the 5-day workshop or decided you did not wish to accept our IT contractors offer we will continue to collaborate with you through our own internal recruitment team to help you find a suitable IT position.
Our client is a global and innovative leader dedicated to enhancing the automotive experience for motorists, technicians, and commercial vehicle specialists. With a heritage in high-specification trade products, they continually push the boundaries of technology to deliver high-performance solutions. Due to natural growth, we have an exciting opportunity for an experienced Demand Planner to join a proactive and highly successful supply chain team. You will be responsible for; collating information, inputting data to generate sales forecasts which will become part of the wider sales targets and budgets. Looking at stock and product cover, working with suppliers, both internal and external stakeholders. You will be managing open to buy schedules, purchase orders and supporting with wider analytical projects. You must have previous experience within an analytical, demand planning capacity and have knowledge with advanced Excel including use of VLOOKUPS, Pivot Tables, Conditional Formatting, Macros, Data Validation and a solid knowledge of formulas such as Trim. You will be part of a friendly team who offer a hybrid working pattern, long-term career and development opportunities and a competitive salary with additional benefits such as 25 days holiday + BH, Pension, health vouchers etc. If you come from a supply chain, FMCG background and have the experience and relevant skills to deliver within his role. Please send us your CV today. Our client is actively recruiting and looking to schedule first stage interviews week commencing 11th March 2024. Key Responsibilities: Create reliable demand plans for various product categories, ensuring inventory aligns with company DIO targets. Analyse and challenge sales forecasts, utilizing ERP system data and Excel models to assess historical trends. Place timely purchase orders with suppliers, considering lead times and freight timings. Manage open orders, collaborating with factory partners to optimize cash flow and meet service level targets. Organize routines for order expediting, ensuring supplier manufacturing aligns with agreed-upon timelines. Utilize open-to-buy models to maintain target DIO levels and follow company guidelines for approvals. Key Competencies/Attributes: 3+ years of experience in demand planning roles. Advanced systems and Excel experience. Experience with Aurora or SAP Strong analytical skills to make sense of high volumes of data. Excellent communication and interpersonal skills. Self-motivated with a passion for driving continuous improvement. Thorough knowledge of the company, its products, and processes. Experienced in a fast-paced organization. Excellent time management and decision-making skills. We are unable to respond to all applications, if you haven't had a response within 5 days, please note your CV has not been shortlisted.
Mar 29, 2024
Full time
Our client is a global and innovative leader dedicated to enhancing the automotive experience for motorists, technicians, and commercial vehicle specialists. With a heritage in high-specification trade products, they continually push the boundaries of technology to deliver high-performance solutions. Due to natural growth, we have an exciting opportunity for an experienced Demand Planner to join a proactive and highly successful supply chain team. You will be responsible for; collating information, inputting data to generate sales forecasts which will become part of the wider sales targets and budgets. Looking at stock and product cover, working with suppliers, both internal and external stakeholders. You will be managing open to buy schedules, purchase orders and supporting with wider analytical projects. You must have previous experience within an analytical, demand planning capacity and have knowledge with advanced Excel including use of VLOOKUPS, Pivot Tables, Conditional Formatting, Macros, Data Validation and a solid knowledge of formulas such as Trim. You will be part of a friendly team who offer a hybrid working pattern, long-term career and development opportunities and a competitive salary with additional benefits such as 25 days holiday + BH, Pension, health vouchers etc. If you come from a supply chain, FMCG background and have the experience and relevant skills to deliver within his role. Please send us your CV today. Our client is actively recruiting and looking to schedule first stage interviews week commencing 11th March 2024. Key Responsibilities: Create reliable demand plans for various product categories, ensuring inventory aligns with company DIO targets. Analyse and challenge sales forecasts, utilizing ERP system data and Excel models to assess historical trends. Place timely purchase orders with suppliers, considering lead times and freight timings. Manage open orders, collaborating with factory partners to optimize cash flow and meet service level targets. Organize routines for order expediting, ensuring supplier manufacturing aligns with agreed-upon timelines. Utilize open-to-buy models to maintain target DIO levels and follow company guidelines for approvals. Key Competencies/Attributes: 3+ years of experience in demand planning roles. Advanced systems and Excel experience. Experience with Aurora or SAP Strong analytical skills to make sense of high volumes of data. Excellent communication and interpersonal skills. Self-motivated with a passion for driving continuous improvement. Thorough knowledge of the company, its products, and processes. Experienced in a fast-paced organization. Excellent time management and decision-making skills. We are unable to respond to all applications, if you haven't had a response within 5 days, please note your CV has not been shortlisted.
IT Support Engineer Henley - On SiteCompetative Salary Mon-Thurs 9am-5pm Fri - 9am - 3pm As a member of the IT team, you will be the first line in supporting users with general day-to-day IT issues. The company have over 250 users, who you will be helping either in the office, factory or over the phone.The role will offer the opportunity to work on a variety of IT tasks across the business (working on bespoke ERP and CRM systems as well as Microsoft Office 365 and Access Database) helping you develop a wide range of skills and the ability to focus on and further develop expertise in areas of interest that the business requires. IT Support Engineer Responsibilities: The IT Support Engineer will support colleagues and as necessary carry out the following duties: • Help users with general IT issues, such as printing issues, file issues etc• Setting up and maintaining user access to company systems • Office 365 administration / Assist with issues arising from the ERP and CRM system • Network management • Hardware configuration - such as setting up PC's/laptops to access company systems, mobile phones, tablet devices etc IT Support Engineer Experience required: • Be a team player, able to work well and help out within a small team environment • Proactive, able to work on own initiative and problem solve• Professional, approachable, calm and understanding • Able to communicate effectively with colleagues at all levels • Willingness and drive to develop and take on new responsibilities • Excellent organisational skills - methodical with good attention to detail, able to manage time effectively and prioritise IT Support Engineer IT Experience desired (not essential) • Strong knowledge of Microsoft Windows 10 and above• Microsoft Office 365 • Windows • Good skills in Microsoft Excel, Word, and PowerPoint • Computer programming experience • Understanding of computer networks (LAN, WAN, Wi-Fi, DHCP and DNS) If you wish to be considered for this role please apply now!
Mar 29, 2024
Full time
IT Support Engineer Henley - On SiteCompetative Salary Mon-Thurs 9am-5pm Fri - 9am - 3pm As a member of the IT team, you will be the first line in supporting users with general day-to-day IT issues. The company have over 250 users, who you will be helping either in the office, factory or over the phone.The role will offer the opportunity to work on a variety of IT tasks across the business (working on bespoke ERP and CRM systems as well as Microsoft Office 365 and Access Database) helping you develop a wide range of skills and the ability to focus on and further develop expertise in areas of interest that the business requires. IT Support Engineer Responsibilities: The IT Support Engineer will support colleagues and as necessary carry out the following duties: • Help users with general IT issues, such as printing issues, file issues etc• Setting up and maintaining user access to company systems • Office 365 administration / Assist with issues arising from the ERP and CRM system • Network management • Hardware configuration - such as setting up PC's/laptops to access company systems, mobile phones, tablet devices etc IT Support Engineer Experience required: • Be a team player, able to work well and help out within a small team environment • Proactive, able to work on own initiative and problem solve• Professional, approachable, calm and understanding • Able to communicate effectively with colleagues at all levels • Willingness and drive to develop and take on new responsibilities • Excellent organisational skills - methodical with good attention to detail, able to manage time effectively and prioritise IT Support Engineer IT Experience desired (not essential) • Strong knowledge of Microsoft Windows 10 and above• Microsoft Office 365 • Windows • Good skills in Microsoft Excel, Word, and PowerPoint • Computer programming experience • Understanding of computer networks (LAN, WAN, Wi-Fi, DHCP and DNS) If you wish to be considered for this role please apply now!
Role Our client based in Stafford are the leading medical asset management software company in the UK. Computerised Maintenance Management System (CMMS) is used in more than 100 NHS Trusts to ensure medical devices are correctly maintained in a timely manner, helping reduce medical device related patient risks. Duties and responsibilities We are looking for an application support specialist who will be the first point of contact for helping our customers use the software and resolve any issues they are experiencing. An application support specialist should: Have the ability to talk clearly and concisely, especially when customer facing. Follow appropriate guideline and procedures relevant to their role. Work well individually and as part of a team. Confident in their abilities but can listen to constructive feedback. Accurately and clearly write emails, documentation and support tickets. Prioritise their work effectively. Be ambitious, organised, and have good situational judgement. The role will include a range of activities relating to the software including: Monitoring the support desk, answering the support phone and entering support tickets. Writing T-SQL statements to query and return data. Direct queries to the relevant departments and staff internally to manage, if you cannot. Using and understanding the software. This will involve and an going training process to understand how the NHS and health organisations manage medical devices. Visiting customers on site / attending relevant conferences. Actively reaching out to customers to obtain feedback, collect data and act upon it. Skills and experience HnD level or higher computing qualification. Interest in leaning and developing existing knowledge. SQL knowledge desirable but not required. Fundamental understanding of computing required with the ability to research further where required. Location Stafford Benefits Competitive salary Fantastic company to work for Pension scheme Staff incentives
Mar 28, 2024
Full time
Role Our client based in Stafford are the leading medical asset management software company in the UK. Computerised Maintenance Management System (CMMS) is used in more than 100 NHS Trusts to ensure medical devices are correctly maintained in a timely manner, helping reduce medical device related patient risks. Duties and responsibilities We are looking for an application support specialist who will be the first point of contact for helping our customers use the software and resolve any issues they are experiencing. An application support specialist should: Have the ability to talk clearly and concisely, especially when customer facing. Follow appropriate guideline and procedures relevant to their role. Work well individually and as part of a team. Confident in their abilities but can listen to constructive feedback. Accurately and clearly write emails, documentation and support tickets. Prioritise their work effectively. Be ambitious, organised, and have good situational judgement. The role will include a range of activities relating to the software including: Monitoring the support desk, answering the support phone and entering support tickets. Writing T-SQL statements to query and return data. Direct queries to the relevant departments and staff internally to manage, if you cannot. Using and understanding the software. This will involve and an going training process to understand how the NHS and health organisations manage medical devices. Visiting customers on site / attending relevant conferences. Actively reaching out to customers to obtain feedback, collect data and act upon it. Skills and experience HnD level or higher computing qualification. Interest in leaning and developing existing knowledge. SQL knowledge desirable but not required. Fundamental understanding of computing required with the ability to research further where required. Location Stafford Benefits Competitive salary Fantastic company to work for Pension scheme Staff incentives
First Line Support Technician Bracknell on site 2 month rolling contract PAYE 4 days 12 hour shifts, 4 days off - mixture of days and nights The role holder works under limited supervision generally in routine business as usual situations supporting several products, product sets and systems to help maintain the availability of the IT services delivered to end users. The role holder is also able to resolve non routine issues and recognizes the importance of meeting Service Level Agreements and is focused on meeting customer expectations. The role holder will resolve escalations from other team members and will have a good knowledge of their working area, processes and required technical skills. Key Accountabilities Fully able to support end users with routine technical queries relating to products/systems (e.g. Microsoft products, operating systems, networks, applications, PCS). Has an understanding of the customers' environment and service delivery requirements to enable the delivery of the service. Documents actions taken in resolving routine and non routine customer enquiries ensuring established processes/systems are followed. Takes ownership for listening to and understanding problems asking relevant questions to resolve problems within required timescales. Knows when to escalate, but retains interest to learn from the escalation. Escalates issues as necessary to deliver required service level and meet or exceed customer expectations/SLA. Monitors performance through statistical reporting and analysis. Is a valued team member. Able to support less experienced team members. Takes responsibility for learning about current products/systems to build own technical knowledge to support business requirements. Key Performance Indicators Feedback from customers, colleagues and team managers. Technical Assessments. Evidence of sharing and re-use of knowledge. Correct management of processes followed to deliver the service. Percentage of customer problems resolved within required timescales. Meeting service level requirements. Project People is acting as an Employment Business in relation to this vacancy.
Mar 28, 2024
Seasonal
First Line Support Technician Bracknell on site 2 month rolling contract PAYE 4 days 12 hour shifts, 4 days off - mixture of days and nights The role holder works under limited supervision generally in routine business as usual situations supporting several products, product sets and systems to help maintain the availability of the IT services delivered to end users. The role holder is also able to resolve non routine issues and recognizes the importance of meeting Service Level Agreements and is focused on meeting customer expectations. The role holder will resolve escalations from other team members and will have a good knowledge of their working area, processes and required technical skills. Key Accountabilities Fully able to support end users with routine technical queries relating to products/systems (e.g. Microsoft products, operating systems, networks, applications, PCS). Has an understanding of the customers' environment and service delivery requirements to enable the delivery of the service. Documents actions taken in resolving routine and non routine customer enquiries ensuring established processes/systems are followed. Takes ownership for listening to and understanding problems asking relevant questions to resolve problems within required timescales. Knows when to escalate, but retains interest to learn from the escalation. Escalates issues as necessary to deliver required service level and meet or exceed customer expectations/SLA. Monitors performance through statistical reporting and analysis. Is a valued team member. Able to support less experienced team members. Takes responsibility for learning about current products/systems to build own technical knowledge to support business requirements. Key Performance Indicators Feedback from customers, colleagues and team managers. Technical Assessments. Evidence of sharing and re-use of knowledge. Correct management of processes followed to deliver the service. Percentage of customer problems resolved within required timescales. Meeting service level requirements. Project People is acting as an Employment Business in relation to this vacancy.
Here at Elevation Recruitment Group we are pleased to be partnering exclusively with one of our key clients in Sheffield as they look to recruit a 1st line Support Technician. Site based role Monday to Friday license & own vehicle require as some potential travel My client is seeking a talented and motivated individual to join their team as a 1st Line Support Technician. In this role, you will be the first point of contact for end users, providing technical support and troubleshooting assistance for a wide range of IT issues. You will have the opportunity to work with cutting-edge technologies and gain valuable experience in a fast-paced environment! Key Duties & Responsibilities: Respond to incoming support requests via phone, email, or ticketing system in a timely manner Diagnose and resolve technical issues related to hardware, software, and network connectivity Provide step-by-step guidance and instructions to clients for problem resolution Escalate complex issues to the appropriate support teams when necessary Document all support interactions and resolutions accurately in our ticketing system Proactively identify trends or recurring issues and recommend solutions to prevent future occurrences Assist with the setup and configuration of new hardware and software as needed We are keen to speak with Tech savvy professionals who possess the following skills & experience: Proven experience as a 1st Line Support Technician or similar customer focussed role Strong technical knowledge of hardware, software, operating systems, and peripherals Proficiency in PC builds, upgrades, and configurations Familiarity with printer maintenance and troubleshooting Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users Ability to diagnose and resolve technical issues independently or with minimal supervision Familiarity with ticketing systems and IT service management best practices Relevant certifications, such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent, are a plus If you are passionate about technology and enjoy helping others solve technical challenges, we want to hear from you!
Mar 28, 2024
Full time
Here at Elevation Recruitment Group we are pleased to be partnering exclusively with one of our key clients in Sheffield as they look to recruit a 1st line Support Technician. Site based role Monday to Friday license & own vehicle require as some potential travel My client is seeking a talented and motivated individual to join their team as a 1st Line Support Technician. In this role, you will be the first point of contact for end users, providing technical support and troubleshooting assistance for a wide range of IT issues. You will have the opportunity to work with cutting-edge technologies and gain valuable experience in a fast-paced environment! Key Duties & Responsibilities: Respond to incoming support requests via phone, email, or ticketing system in a timely manner Diagnose and resolve technical issues related to hardware, software, and network connectivity Provide step-by-step guidance and instructions to clients for problem resolution Escalate complex issues to the appropriate support teams when necessary Document all support interactions and resolutions accurately in our ticketing system Proactively identify trends or recurring issues and recommend solutions to prevent future occurrences Assist with the setup and configuration of new hardware and software as needed We are keen to speak with Tech savvy professionals who possess the following skills & experience: Proven experience as a 1st Line Support Technician or similar customer focussed role Strong technical knowledge of hardware, software, operating systems, and peripherals Proficiency in PC builds, upgrades, and configurations Familiarity with printer maintenance and troubleshooting Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users Ability to diagnose and resolve technical issues independently or with minimal supervision Familiarity with ticketing systems and IT service management best practices Relevant certifications, such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent, are a plus If you are passionate about technology and enjoy helping others solve technical challenges, we want to hear from you!
24 Hour Operations Centre Technician The role holder works under limited supervision generally in routine business as usual situations supporting several products, product sets and systems to help maintain the availability of the IT services delivered to end users. The role holder is also able to resolve non routine issues and recognizes the importance of meeting Service Level Agreements and is focused on meeting customer expectations. The role holder will resolve escalations from other team members and will have a good knowledge of their working area, processes and required technical skills. Key Accountabilities Technical Capability. Fully able to support end users with routine technical queries relating to products/systems (e.g. Microsoft products, operating systems, networks, applications, PCS). Business Awareness. Has an understanding of the customers' environment and service delivery requirements to enable the delivery of the service. Process. Documents actions taken in resolving routine and non routine customer enquiries ensuring established processes/systems are followed. Problem Solving. Takes ownership for listening to and understanding problems asking relevant questions to resolve problems within required timescales. Knows when to escalate, but retains interest to learn from the escalation. Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer expectations/SLA. Monitors performance through statistical reporting and analysis. Team Working. Is a valued team member. Able to support less experienced team members. Professional Development. Takes responsibility for learning about current products/systems to build own technical knowledge to support business requirements. Key Performance Indicators Feedback from customers, colleagues and team managers. Technical Assessments. Evidence of sharing and re-use of knowledge. Correct management of processes followed to deliver the service. Percentage of customer problems resolved within required timescales. Meeting service level requirements. Project People is acting as an Employment Business in relation to this vacancy.
Mar 28, 2024
Seasonal
24 Hour Operations Centre Technician The role holder works under limited supervision generally in routine business as usual situations supporting several products, product sets and systems to help maintain the availability of the IT services delivered to end users. The role holder is also able to resolve non routine issues and recognizes the importance of meeting Service Level Agreements and is focused on meeting customer expectations. The role holder will resolve escalations from other team members and will have a good knowledge of their working area, processes and required technical skills. Key Accountabilities Technical Capability. Fully able to support end users with routine technical queries relating to products/systems (e.g. Microsoft products, operating systems, networks, applications, PCS). Business Awareness. Has an understanding of the customers' environment and service delivery requirements to enable the delivery of the service. Process. Documents actions taken in resolving routine and non routine customer enquiries ensuring established processes/systems are followed. Problem Solving. Takes ownership for listening to and understanding problems asking relevant questions to resolve problems within required timescales. Knows when to escalate, but retains interest to learn from the escalation. Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer expectations/SLA. Monitors performance through statistical reporting and analysis. Team Working. Is a valued team member. Able to support less experienced team members. Professional Development. Takes responsibility for learning about current products/systems to build own technical knowledge to support business requirements. Key Performance Indicators Feedback from customers, colleagues and team managers. Technical Assessments. Evidence of sharing and re-use of knowledge. Correct management of processes followed to deliver the service. Percentage of customer problems resolved within required timescales. Meeting service level requirements. Project People is acting as an Employment Business in relation to this vacancy.
Job Title: ERP / Software Support Technician Location: Diss Cooper Lomaz has partnered with a business based just outside of Diss to source an ERP / Software Support Technician to join their team. This is a full-time permanent role where you will be joining an established IT team to provide onsite support. Role Overview: You will be providing 1st line support relating to the company's software and you will be the first point of contact relating to all IT issues. The successful candidate will need to deliver outstanding customer service to their colleagues as these may not be technically minded. Role Responsibilities: Be the first point of contact for all IT-related issues Provide 1st Line support relating to the company's Software, Hardware and ERP system Assist the wider IT team in the support of the company's Infrastructure, Networks and Servers. Monitor IT systems and report any potential issues or faults that may arise Required Skills: Clear and effective communication and customer service Experience working with ERPs in an IT role Desire and passion to build a career within IT. Experience working in a service desk or 1st line support role Due to the location of this role, access to your vehicle where you can get to the office daily is required. Want to know more about the role? APPLY TODAY!
Mar 28, 2024
Full time
Job Title: ERP / Software Support Technician Location: Diss Cooper Lomaz has partnered with a business based just outside of Diss to source an ERP / Software Support Technician to join their team. This is a full-time permanent role where you will be joining an established IT team to provide onsite support. Role Overview: You will be providing 1st line support relating to the company's software and you will be the first point of contact relating to all IT issues. The successful candidate will need to deliver outstanding customer service to their colleagues as these may not be technically minded. Role Responsibilities: Be the first point of contact for all IT-related issues Provide 1st Line support relating to the company's Software, Hardware and ERP system Assist the wider IT team in the support of the company's Infrastructure, Networks and Servers. Monitor IT systems and report any potential issues or faults that may arise Required Skills: Clear and effective communication and customer service Experience working with ERPs in an IT role Desire and passion to build a career within IT. Experience working in a service desk or 1st line support role Due to the location of this role, access to your vehicle where you can get to the office daily is required. Want to know more about the role? APPLY TODAY!
K.A.G. Recruitment is on the search for aspiring tech talent to fill an exciting position of Digital Support Technician for our esteemed client. This unique opportunity, based in Birmingham, is not just another job it's your entry into the ever-evolving world of IT, offering unparalleled growth and learning opportunities. If you're passionate about diving into the depths of digital support, mastering state-of-the-art technology, and elevating your skills from ground zero to IT hero, we want to connect with you. Role: Digital Support Technician Salary: £25,000-£27,000 Hours: 37.5 per week (Flexibility required for weekends and evenings) Location: Birmingham Reporting to: Technical Services Manager About the Role: As the frontline champion for our client's internal customers, the Digital Support Technician plays a pivotal role in the Digital Workplace Team. Under the guidance of the Technical Services Manager, you'll tackle a variety of challenges that come with maintaining a cutting-edge digital workplace. From handling initial IT queries to mentoring the next generation of technicians, your journey will be filled with opportunities to grow and make a significant impact. What You ll Do: Serve as the first point of contact for IT-related queries, providing exceptional call management and ticket triage service. Diagnose and categorize issues quickly, ensuring complex cases are escalated to the right team members. Deliver superior customer service, keeping users informed and satisfied throughout the problem resolution process. Collaborate closely with site-based IT managers to solve location-specific challenges, maintaining alignment with the global IT service delivery framework. Mentor and support Digital Support Technician Apprentices, nurturing a learning environment that encourages active engagement and growth. We re Looking For: Individuals with a genuine passion for IT and a track record of troubleshooting and problem-solving, preferably with hands-on experience in repairing computers. A customer-first approach, exceptional communication skills, and the ability to convey technical solutions in an understandable manner. A collaborative team player eager to learn and share knowledge within a dynamic and supportive environment. A solid foundation in IT, with experience in front-line support roles being a plus. A Degree in an IT-related field or industry equivalent qualifications are preferred. An understanding of ITIL and IT service management principles is highly advantageous. Why Join Us? Pathway to Progress: Kickstart your IT career in a role that promises not just a job but a journey of continuous learning and advancement. Innovative Culture: Be part of a forward-thinking team that s constantly pushing the boundaries of technology and service excellence. Mentorship and Development: Thrive in an environment that values teaching and growth, both for yourself and in guiding others. Begin Your IT Adventure Today Don t miss out on this chance to transform your passion for IT into a thriving career. Apply now to become the Digital Support Technician who will not only support today s technology needs but also help shape the digital workplace of tomorrow.
Mar 28, 2024
Full time
K.A.G. Recruitment is on the search for aspiring tech talent to fill an exciting position of Digital Support Technician for our esteemed client. This unique opportunity, based in Birmingham, is not just another job it's your entry into the ever-evolving world of IT, offering unparalleled growth and learning opportunities. If you're passionate about diving into the depths of digital support, mastering state-of-the-art technology, and elevating your skills from ground zero to IT hero, we want to connect with you. Role: Digital Support Technician Salary: £25,000-£27,000 Hours: 37.5 per week (Flexibility required for weekends and evenings) Location: Birmingham Reporting to: Technical Services Manager About the Role: As the frontline champion for our client's internal customers, the Digital Support Technician plays a pivotal role in the Digital Workplace Team. Under the guidance of the Technical Services Manager, you'll tackle a variety of challenges that come with maintaining a cutting-edge digital workplace. From handling initial IT queries to mentoring the next generation of technicians, your journey will be filled with opportunities to grow and make a significant impact. What You ll Do: Serve as the first point of contact for IT-related queries, providing exceptional call management and ticket triage service. Diagnose and categorize issues quickly, ensuring complex cases are escalated to the right team members. Deliver superior customer service, keeping users informed and satisfied throughout the problem resolution process. Collaborate closely with site-based IT managers to solve location-specific challenges, maintaining alignment with the global IT service delivery framework. Mentor and support Digital Support Technician Apprentices, nurturing a learning environment that encourages active engagement and growth. We re Looking For: Individuals with a genuine passion for IT and a track record of troubleshooting and problem-solving, preferably with hands-on experience in repairing computers. A customer-first approach, exceptional communication skills, and the ability to convey technical solutions in an understandable manner. A collaborative team player eager to learn and share knowledge within a dynamic and supportive environment. A solid foundation in IT, with experience in front-line support roles being a plus. A Degree in an IT-related field or industry equivalent qualifications are preferred. An understanding of ITIL and IT service management principles is highly advantageous. Why Join Us? Pathway to Progress: Kickstart your IT career in a role that promises not just a job but a journey of continuous learning and advancement. Innovative Culture: Be part of a forward-thinking team that s constantly pushing the boundaries of technology and service excellence. Mentorship and Development: Thrive in an environment that values teaching and growth, both for yourself and in guiding others. Begin Your IT Adventure Today Don t miss out on this chance to transform your passion for IT into a thriving career. Apply now to become the Digital Support Technician who will not only support today s technology needs but also help shape the digital workplace of tomorrow.
COOPER LOMAZ RECRUITMENT LTD
Southampton, Hampshire
Job Title: 2nd Line Service Desk Technician Location: Southampton Salary: Up to 34,000 per annum Cooper Lomaz are excited to offer a career opportunity with a global leading business in their sector. They are looking to source an experienced Service Desk Technician to join their team. This opportunity will see you work onsite at their Southampton office full-time, and support colleagues with 1st and 2nd line tickets. You will need to have strong customer service skills, as you will be supporting non-technical-minded colleagues. This is a busy role where each day is different, you will need to go in with a can-do attitude with a passion for troubleshooting and resolving IT issues. Role Responsibilities: Provide 1st and 2nd line Service Desk support to colleagues using ITIL Foundations Ensure all tickets adhere to agreed SLAs. Provide support, advice and training to colleagues relating to software and hardware, covering the importance of good cyber security awareness. Deploy new hardware to end users, ensuring the correct software packages relating to their role are installed and set up for immediate use for the end user. Maintain and monitor the company's backups and recovery procedures. Required Skills: You will need to hold experience in an IT Service Desk position. Experience of providing quick, first-time fixes for 1st and/or 2nd line support tickets. Able to work to agreed SLAs. Experience working with Office 365 & Active Directory. Experience providing outstanding customer service, and translating technical terminology to non-technical-minded colleagues. Able to work in a busy office, under pressure and be keen to adopt new technologies. Hold a degree, CompTIA A+ or similar qualifications are desirable Salary & Benefits: Update to 34,000 per annum depending on experience Shift Pattern & Location: This is a Monday - Friday position, however, there is an on-call rota in which you will form part of. This position is with their Southampton office, providing support onsite 100%. Want to know more about the role? APPLY TODAY!
Mar 28, 2024
Full time
Job Title: 2nd Line Service Desk Technician Location: Southampton Salary: Up to 34,000 per annum Cooper Lomaz are excited to offer a career opportunity with a global leading business in their sector. They are looking to source an experienced Service Desk Technician to join their team. This opportunity will see you work onsite at their Southampton office full-time, and support colleagues with 1st and 2nd line tickets. You will need to have strong customer service skills, as you will be supporting non-technical-minded colleagues. This is a busy role where each day is different, you will need to go in with a can-do attitude with a passion for troubleshooting and resolving IT issues. Role Responsibilities: Provide 1st and 2nd line Service Desk support to colleagues using ITIL Foundations Ensure all tickets adhere to agreed SLAs. Provide support, advice and training to colleagues relating to software and hardware, covering the importance of good cyber security awareness. Deploy new hardware to end users, ensuring the correct software packages relating to their role are installed and set up for immediate use for the end user. Maintain and monitor the company's backups and recovery procedures. Required Skills: You will need to hold experience in an IT Service Desk position. Experience of providing quick, first-time fixes for 1st and/or 2nd line support tickets. Able to work to agreed SLAs. Experience working with Office 365 & Active Directory. Experience providing outstanding customer service, and translating technical terminology to non-technical-minded colleagues. Able to work in a busy office, under pressure and be keen to adopt new technologies. Hold a degree, CompTIA A+ or similar qualifications are desirable Salary & Benefits: Update to 34,000 per annum depending on experience Shift Pattern & Location: This is a Monday - Friday position, however, there is an on-call rota in which you will form part of. This position is with their Southampton office, providing support onsite 100%. Want to know more about the role? APPLY TODAY!
Ashby Computer Services LLP is looking for a 1st Line IT Support Technician to join our team in Northampton. In the role of 1st Line IT Support Technician, you will be given the opportunity to challenge yourself, push boundaries, grow your skills and deliver technical solutions to our customers. About Us: Ashby Computers are a Microsoft Gold Accredited MSP, evolving its team to meet some healthy growth ambitions. We are a leading player in outsourced IT Solutions that pride ourselves on delivering the best for our business partners. Key Responsibilities: Dealing with first-line support queries within the parameters provided Assisting in the running of the Information Technology for the supported companies Ensuring that customer backup regimes are adhered to and recorded and faults rectified or passed through the support team Ensuring that customer Anti-virus updates and scans are completed and recorded Assisting end users with the configuration of their installed software and computers as well as new machine setups Ensuring that customer system security is maintained and issues are reported Office 365 installation and administration First-line support with server infrastructure Remote installations of new IT kit Required Skills: Proven background working within an IT helpdesk role MSP Experience would be preferred Must be articulate, possess excellent IT and communication skills and work well under pressure Must be strong team player Will have at least 5 GCSEs Grade C or above (or equivalent), including Maths & English Own transport and driving licence is ideal as travel to client sites may be required Desirable Skills: Vlan, setup and configurations Firewall and internet connectivity setups and firewall rule administration Installation of server operating system and Active directory installation Ubiquiti knowledge, installation, and administration ESET antivirus software Office 365 migration techniques Benefits: Competitive bonus 28 days holiday including 8 bank holidays Pension scheme Internal examination assistance Potential to progress through the company Sounds interesting? Click APPLY to send your CV for immediate consideration. Candidates with previous job titles and experience including; IT Support Engineer, 1st Line Support Engineer, 2nd Line Support Engineer, IT Support Technician, Service Desk Technician, Helpdesk Engineer, IT Service Desk, Linux or Windows Systems Administrator, may also be considered.
Mar 28, 2024
Full time
Ashby Computer Services LLP is looking for a 1st Line IT Support Technician to join our team in Northampton. In the role of 1st Line IT Support Technician, you will be given the opportunity to challenge yourself, push boundaries, grow your skills and deliver technical solutions to our customers. About Us: Ashby Computers are a Microsoft Gold Accredited MSP, evolving its team to meet some healthy growth ambitions. We are a leading player in outsourced IT Solutions that pride ourselves on delivering the best for our business partners. Key Responsibilities: Dealing with first-line support queries within the parameters provided Assisting in the running of the Information Technology for the supported companies Ensuring that customer backup regimes are adhered to and recorded and faults rectified or passed through the support team Ensuring that customer Anti-virus updates and scans are completed and recorded Assisting end users with the configuration of their installed software and computers as well as new machine setups Ensuring that customer system security is maintained and issues are reported Office 365 installation and administration First-line support with server infrastructure Remote installations of new IT kit Required Skills: Proven background working within an IT helpdesk role MSP Experience would be preferred Must be articulate, possess excellent IT and communication skills and work well under pressure Must be strong team player Will have at least 5 GCSEs Grade C or above (or equivalent), including Maths & English Own transport and driving licence is ideal as travel to client sites may be required Desirable Skills: Vlan, setup and configurations Firewall and internet connectivity setups and firewall rule administration Installation of server operating system and Active directory installation Ubiquiti knowledge, installation, and administration ESET antivirus software Office 365 migration techniques Benefits: Competitive bonus 28 days holiday including 8 bank holidays Pension scheme Internal examination assistance Potential to progress through the company Sounds interesting? Click APPLY to send your CV for immediate consideration. Candidates with previous job titles and experience including; IT Support Engineer, 1st Line Support Engineer, 2nd Line Support Engineer, IT Support Technician, Service Desk Technician, Helpdesk Engineer, IT Service Desk, Linux or Windows Systems Administrator, may also be considered.
1st Line Support Analyst Onsite + site visits We have an opportunity for a 1st Line Support professional who is looking for their next career move for our client based in Surrey. The role will operate an extended day shift pattern ranging from between 8am to 8pm and will be predominantly based at their Chertsey head office. It is imperative that the succesful 1st line Support Analyst is willing and able to travel to client sites both in London and other areas when required. A full UK driving license is required. Skills required: 1 to 2 years of professional experience in a similar role OR a recent College / University graduate looking for a great first step on the career ladder within IT Experience with / or an understanding of the MS Office Suite, Active Directory, TeamViewer (or similar), Exchange / Office 365, Antivirus software etc Some experience using a Ticketing system / working to SLA s will be advantageous Great communication skills (in person and via telephone) excellent written and spoken English is essential Personable, with the ability to build rapport with multiple teams of IT technicians. The candidate will be required to integrate within both the Krome technical team and client IT departments The successful candidate will be a punctual and thorough worker, with astute attention to detail Any IT qualifications will be an advantage but not essential Valid UK driving licence is essential Benefits include: 4% Employer Pension Contribution Flexible Annual Leave Package (25 days, plus Bank Holidays, increasing with Length of Service) Employee Assistance Programme Private Medical Insurance (applicable after 5 years service) Learning and Development Programme, aimed to support Career Progression Monthly Employee Recognition Awards (Extra Days Holiday or Amazon Voucher Rewards) Long Service Recognition Awards for 5, 10, 15 years+ Complimentary Breakfast Available (8am 9am Mon to Fri) Fully Stocked Beer/Wine Fridge for Friday After Work Drinks Discounted Corporate Gym Membership Shower Facilities Company-Funded (Voluntary) Participation in our Charity Event The shift pattern varies between 8am 4pm/9am 5pm/10am 6pm/12pm 8pm 1st Line Support Analyst Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website (url removed)
Mar 28, 2024
Full time
1st Line Support Analyst Onsite + site visits We have an opportunity for a 1st Line Support professional who is looking for their next career move for our client based in Surrey. The role will operate an extended day shift pattern ranging from between 8am to 8pm and will be predominantly based at their Chertsey head office. It is imperative that the succesful 1st line Support Analyst is willing and able to travel to client sites both in London and other areas when required. A full UK driving license is required. Skills required: 1 to 2 years of professional experience in a similar role OR a recent College / University graduate looking for a great first step on the career ladder within IT Experience with / or an understanding of the MS Office Suite, Active Directory, TeamViewer (or similar), Exchange / Office 365, Antivirus software etc Some experience using a Ticketing system / working to SLA s will be advantageous Great communication skills (in person and via telephone) excellent written and spoken English is essential Personable, with the ability to build rapport with multiple teams of IT technicians. The candidate will be required to integrate within both the Krome technical team and client IT departments The successful candidate will be a punctual and thorough worker, with astute attention to detail Any IT qualifications will be an advantage but not essential Valid UK driving licence is essential Benefits include: 4% Employer Pension Contribution Flexible Annual Leave Package (25 days, plus Bank Holidays, increasing with Length of Service) Employee Assistance Programme Private Medical Insurance (applicable after 5 years service) Learning and Development Programme, aimed to support Career Progression Monthly Employee Recognition Awards (Extra Days Holiday or Amazon Voucher Rewards) Long Service Recognition Awards for 5, 10, 15 years+ Complimentary Breakfast Available (8am 9am Mon to Fri) Fully Stocked Beer/Wine Fridge for Friday After Work Drinks Discounted Corporate Gym Membership Shower Facilities Company-Funded (Voluntary) Participation in our Charity Event The shift pattern varies between 8am 4pm/9am 5pm/10am 6pm/12pm 8pm 1st Line Support Analyst Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website (url removed)
We're on the hunt for an energetic IT Support Technician to become part of our client's dedicated team in a highly respected educational institution. This role is a stellar chance for an ambitious individual eager to thrive in a vibrant and cooperative atmosphere. Great benefits including free lunches! Position Summary: You'll play a crucial role within the IT department as an IT Support Technician, reporting directly to the senior engineering team. Your main duty involves offering comprehensive first and second-level technical assistance to a diverse user group, including faculty, students, parents, and other key stakeholders. You will also play a pivotal role in the development and enforcement of IT strategies, processes, and initiatives, guaranteeing the seamless functioning of the institution's IT framework. Principal Duties: Swiftly address IT queries submitted via the support desk, providing first and second-tier support as necessary. Identify and troubleshoot technical issues effectively, with a protocol for escalating intricate matters to facilitate swift resolutions. Work in concert with First Line Technicians and the broader team to deliver superior IT support services. Record and oversee support tickets, maintaining detailed records and ensuring clear communication with users. Support the upkeep of the institution's AV equipment and offer technical assistance for various school events and assemblies. Aid in the oversight and deployment of mobile devices, ensuring secure management and access to essential resources. Required Skills and Experience: Proven background in a comparable IT support position, ideally within an academic setting. Technological expertise with Windows desktop OS, iOS, and Google Workspace. Knowledge of helpdesk or ticketing systems and experience with mobile device management (MDM) solutions. Exceptional problem-solving abilities with a knack for quick and effective issue resolution. Outstanding communication and team collaboration skills, with a proven track record of positive interactions within a team environment. Submit Your Application Now! About GreatFind Recruitment Here at GreatFind Recruitment, with 20 years EdTech experience, we specialise in Sourcing IT Talent for Education and the technology sector. Our clients include schools, multi-academy trusts, IT service providers, IT resellers, and educational software providers, Providing marketing, sales, technical, and operational professionals is our forte. At our agency, we know exactly what skills, personal attributes, and work experience our candidates need to succeed within our clients' businesses. We are an equal opportunity provider. Please note that as a result of the high volume of applications we receive, we may not be able to provide individual responses to each application. If you have not received any communication from us within three business days, please consider your application unsuccessful.
Mar 28, 2024
Full time
We're on the hunt for an energetic IT Support Technician to become part of our client's dedicated team in a highly respected educational institution. This role is a stellar chance for an ambitious individual eager to thrive in a vibrant and cooperative atmosphere. Great benefits including free lunches! Position Summary: You'll play a crucial role within the IT department as an IT Support Technician, reporting directly to the senior engineering team. Your main duty involves offering comprehensive first and second-level technical assistance to a diverse user group, including faculty, students, parents, and other key stakeholders. You will also play a pivotal role in the development and enforcement of IT strategies, processes, and initiatives, guaranteeing the seamless functioning of the institution's IT framework. Principal Duties: Swiftly address IT queries submitted via the support desk, providing first and second-tier support as necessary. Identify and troubleshoot technical issues effectively, with a protocol for escalating intricate matters to facilitate swift resolutions. Work in concert with First Line Technicians and the broader team to deliver superior IT support services. Record and oversee support tickets, maintaining detailed records and ensuring clear communication with users. Support the upkeep of the institution's AV equipment and offer technical assistance for various school events and assemblies. Aid in the oversight and deployment of mobile devices, ensuring secure management and access to essential resources. Required Skills and Experience: Proven background in a comparable IT support position, ideally within an academic setting. Technological expertise with Windows desktop OS, iOS, and Google Workspace. Knowledge of helpdesk or ticketing systems and experience with mobile device management (MDM) solutions. Exceptional problem-solving abilities with a knack for quick and effective issue resolution. Outstanding communication and team collaboration skills, with a proven track record of positive interactions within a team environment. Submit Your Application Now! About GreatFind Recruitment Here at GreatFind Recruitment, with 20 years EdTech experience, we specialise in Sourcing IT Talent for Education and the technology sector. Our clients include schools, multi-academy trusts, IT service providers, IT resellers, and educational software providers, Providing marketing, sales, technical, and operational professionals is our forte. At our agency, we know exactly what skills, personal attributes, and work experience our candidates need to succeed within our clients' businesses. We are an equal opportunity provider. Please note that as a result of the high volume of applications we receive, we may not be able to provide individual responses to each application. If you have not received any communication from us within three business days, please consider your application unsuccessful.