*No Agencies*
Job Title: Technical Support Consultant
Location: Remote with Access to Northampton
Salary: £18,000 - £23,000 (depending on experience)
Job Type: Full Time, Permanent (The primary support hours are 9 am - 5:30 pm Monday-Friday, with an expectation for all team members to be available on-call as required).
Imagefast Limited, a renowned technology consulting company based in Northampton, is seeking a skilled technical support consultant to join our team. This is a fantastic opportunity to work remotely on supporting our clients cutting-edge solutions while contributing to the success of a leading technology firm.
Job Role:
We are seeking a Technical Support Consultant to join our support team based remotely but must be able to occasionally commute to Northampton / Milton Keynes for team meetings and training. This role is ideal for a graduate looking to enhance their skillset in the field of IT.
Responsibilities:
Provide 1st, 2nd, and 3rd line Technical Support to a diverse range of clients.
Support various technologies, including MS SharePoint, Document Management, K2 Workflow, and other software.
Draft and maintain support documentation (technical and process).
Contribute to the internal knowledge base within the support team and relevant areas.
Adhere to appropriate departmental procedures and practices, such as auditing requirements, control procedures, and incident management.
Participate in application monitoring activities to proactively manage and avoid incidents.
Manage (issuing and updating) support tickets.
Ideal Candidate:
Committed, organized, and ambitious.
Willingness to learn and develop expertise in evolving IT applications.
Excellent interpersonal skills, with empathy towards end users on every support call.
Ability to work on customer sites occasionally and be on-call outside of support hours.
Proactive in challenging the status quo and seeking improvements within the team's methods and processes.
Capability to naturally assess when to escalate issues or work autonomously.
Join Imagefast Limited and become an integral part of a team that values innovation, continuous learning, and a collaborative approach to providing top-notch technical support. Apply now by submitting your CV and a cover letter outlining your relevant experience. Shape your career in IT with Imagefast Limited!
Mar 05, 2024
Full time
*No Agencies*
Job Title: Technical Support Consultant
Location: Remote with Access to Northampton
Salary: £18,000 - £23,000 (depending on experience)
Job Type: Full Time, Permanent (The primary support hours are 9 am - 5:30 pm Monday-Friday, with an expectation for all team members to be available on-call as required).
Imagefast Limited, a renowned technology consulting company based in Northampton, is seeking a skilled technical support consultant to join our team. This is a fantastic opportunity to work remotely on supporting our clients cutting-edge solutions while contributing to the success of a leading technology firm.
Job Role:
We are seeking a Technical Support Consultant to join our support team based remotely but must be able to occasionally commute to Northampton / Milton Keynes for team meetings and training. This role is ideal for a graduate looking to enhance their skillset in the field of IT.
Responsibilities:
Provide 1st, 2nd, and 3rd line Technical Support to a diverse range of clients.
Support various technologies, including MS SharePoint, Document Management, K2 Workflow, and other software.
Draft and maintain support documentation (technical and process).
Contribute to the internal knowledge base within the support team and relevant areas.
Adhere to appropriate departmental procedures and practices, such as auditing requirements, control procedures, and incident management.
Participate in application monitoring activities to proactively manage and avoid incidents.
Manage (issuing and updating) support tickets.
Ideal Candidate:
Committed, organized, and ambitious.
Willingness to learn and develop expertise in evolving IT applications.
Excellent interpersonal skills, with empathy towards end users on every support call.
Ability to work on customer sites occasionally and be on-call outside of support hours.
Proactive in challenging the status quo and seeking improvements within the team's methods and processes.
Capability to naturally assess when to escalate issues or work autonomously.
Join Imagefast Limited and become an integral part of a team that values innovation, continuous learning, and a collaborative approach to providing top-notch technical support. Apply now by submitting your CV and a cover letter outlining your relevant experience. Shape your career in IT with Imagefast Limited!
About us Hello, we are Red Engine, the team behind the award-winning global brands Flight Club and Electric Shuffle. We're obsessed with disrupting the hospitality industry by creating and delivering the best possible experience - across all venues, products and brands. Our central team covers the full spectrum of skills needed to bring each concept to life – from design to marketing, sales to interior design, people and training, to finance, gaming and HR and everything in between. We’re not just a team of people, we are dreamers, artists, rocket scientists, content curators, forward thinkers and the industry’s finest.
With a total of 15 incredible venues throughout the UK, we have ambitious plans, never standing still, we are passionate about developing new and exciting products, which means we’re always growing and looking for passionate people to join the family.
The Role
As an IT Manager, you will be working in the Red Engine Technology team, managing the supply and support of infrastructure services and IT support to our UK and International Flight Club and Electric Shuffle venues and Head offices.
Our technology is pivotal to the success of the business. The role requires a positive, dedicated individual who will be a proud ambassador of the Red Engine, Flight Club and Electric Shuffle brands.
Reporting to the Head of IT, and working alongside the Technical Support Manager, Integration Manager, and our Technology partners, this is an exciting opportunity in a fast paced rapidly growing business.
An important part of our work is carried out in venue in a live social environment. This requires effective communication and social skills to manage and communicate with both technical and non-technical staff.
Key Responsibilities
Ensure the provision of day to day IT support to both Head Office and our Venue teams
Provide technical IT support for projects across the business
Prioritise, manage and delegate IT support desk tickets
Maintain the relationship with our IT and technology suppliers
Manage the procurement, configuration and installation of Infrastructure and IT equipment for new venues and office locations
Own the new starter and leaver process, managing hardware and software supply and provisioning
Work with our IT partners to ensure IT Security and disaster recovery best practices are implemented and maintained, minimising the risk to the business of IT failure or compromise
Install, maintain and troubleshoot software systems required to manage and monitor our environments, alongside our IT partners.
Skills and Qualifications
Essential
At least 3 years hands-on experience implementing, administering and supporting Windows Server 2016 - 2022 environments/ Active Directory / Microsoft 365 suite / Azure / SharePoint / Microsoft Teams in a 3rd line capacity.
At least 5 years experience supporting Windows and Mac end user devices, both deskside and remotely.
At least 3 years configuring switching, Firewalls and WiFi with a strong understanding of Internet Connectivity, VLANS, routing, DNS, DHCP and VPNs
Experience implenting and maintaining Cyber Security best practices, including MFA, Endpoint Protection and email security
Preferred
JIRA Administration and Ticket management
Experience of Macrium Site manager, and supporting Adobe Creative Suite, Sketchup, Vectorworks and other design packages.
Experience supporting Hospitality specific IT platforms such as Zonal, Fourth and Flow.
Values
To succeed, the role holder will demonstrate our values in everything they do:
Innovative: Our edge is our innovation – we stay one step ahead because we are always looking to invent and improve. We are bold, creative, pioneering and fearless. Got an idea? Share it!
Passionate: We’re not like other workplaces – there’s no need to hold back here. We’re a full throttle, high energy, total commitment bunch, and we throw everything we’ve got into giving our customers the best time possible.
Warm: We’re all about people. A fundamental part of our customer's having fun is us being welcoming, hospitable and attentive. We hold the key to their experience!
Together: We are a family. We work with each other, and we support each other; we win together, and we lose together. That means honesty, commitment and responsibility, from all of us.
Jan 23, 2024
Full time
About us Hello, we are Red Engine, the team behind the award-winning global brands Flight Club and Electric Shuffle. We're obsessed with disrupting the hospitality industry by creating and delivering the best possible experience - across all venues, products and brands. Our central team covers the full spectrum of skills needed to bring each concept to life – from design to marketing, sales to interior design, people and training, to finance, gaming and HR and everything in between. We’re not just a team of people, we are dreamers, artists, rocket scientists, content curators, forward thinkers and the industry’s finest.
With a total of 15 incredible venues throughout the UK, we have ambitious plans, never standing still, we are passionate about developing new and exciting products, which means we’re always growing and looking for passionate people to join the family.
The Role
As an IT Manager, you will be working in the Red Engine Technology team, managing the supply and support of infrastructure services and IT support to our UK and International Flight Club and Electric Shuffle venues and Head offices.
Our technology is pivotal to the success of the business. The role requires a positive, dedicated individual who will be a proud ambassador of the Red Engine, Flight Club and Electric Shuffle brands.
Reporting to the Head of IT, and working alongside the Technical Support Manager, Integration Manager, and our Technology partners, this is an exciting opportunity in a fast paced rapidly growing business.
An important part of our work is carried out in venue in a live social environment. This requires effective communication and social skills to manage and communicate with both technical and non-technical staff.
Key Responsibilities
Ensure the provision of day to day IT support to both Head Office and our Venue teams
Provide technical IT support for projects across the business
Prioritise, manage and delegate IT support desk tickets
Maintain the relationship with our IT and technology suppliers
Manage the procurement, configuration and installation of Infrastructure and IT equipment for new venues and office locations
Own the new starter and leaver process, managing hardware and software supply and provisioning
Work with our IT partners to ensure IT Security and disaster recovery best practices are implemented and maintained, minimising the risk to the business of IT failure or compromise
Install, maintain and troubleshoot software systems required to manage and monitor our environments, alongside our IT partners.
Skills and Qualifications
Essential
At least 3 years hands-on experience implementing, administering and supporting Windows Server 2016 - 2022 environments/ Active Directory / Microsoft 365 suite / Azure / SharePoint / Microsoft Teams in a 3rd line capacity.
At least 5 years experience supporting Windows and Mac end user devices, both deskside and remotely.
At least 3 years configuring switching, Firewalls and WiFi with a strong understanding of Internet Connectivity, VLANS, routing, DNS, DHCP and VPNs
Experience implenting and maintaining Cyber Security best practices, including MFA, Endpoint Protection and email security
Preferred
JIRA Administration and Ticket management
Experience of Macrium Site manager, and supporting Adobe Creative Suite, Sketchup, Vectorworks and other design packages.
Experience supporting Hospitality specific IT platforms such as Zonal, Fourth and Flow.
Values
To succeed, the role holder will demonstrate our values in everything they do:
Innovative: Our edge is our innovation – we stay one step ahead because we are always looking to invent and improve. We are bold, creative, pioneering and fearless. Got an idea? Share it!
Passionate: We’re not like other workplaces – there’s no need to hold back here. We’re a full throttle, high energy, total commitment bunch, and we throw everything we’ve got into giving our customers the best time possible.
Warm: We’re all about people. A fundamental part of our customer's having fun is us being welcoming, hospitable and attentive. We hold the key to their experience!
Together: We are a family. We work with each other, and we support each other; we win together, and we lose together. That means honesty, commitment and responsibility, from all of us.
We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
Dec 18, 2023
Full time
We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
Our Head of CRM & Data Management will join a small fast paced team, with the ideal candidate having a background in SME’s working technically hands on with a strong understanding of HUBSPOT and data management.
The core purpose for this role in its first year is to lead on hubspot usage, educating and consulting with teams, reviewing, identifying and implementing solutions to help future proof the platform. You will be our in-house expert supporting a workforce of (approx.) 70 and have a strong understanding of CRM systems terminology and use at SME level. We are looking for someone who can ensure effective workflows.
You will be responsible for managing and overseeing our CRM whilst providing some light touch support on wider systems day to day. Our ideal candidate will have experience specifically working with Hubspot, with some understanding of Wordpress.
Working closely with our 3rd party support partners you will be responsible for finding the most efficient ways of using the CRM and systems environment more effectively.
Our Head of CRM & Data Management will have strong project management skills and technical ability. You will have demonstrable experience leading effective data management practices and processes.
If you are an experienced Hubspot CRM & Data Manager, Head of CRM or CRM Executive and are looking for a business where you can further your career, take autonomy and lead a visionary function then this opportunity is not to be missed!
LOCATION: UK-Wide, hybrid working available with offices in MediaCityUK, Bristol and London
SALARY: FTE £45,000
CONTRACT: Initial 1-year initial fixed term full time OR min 3 days per week, scope to become permanent. Flexible hours.
TO APPLY: Email your CV, cover letter and/or 1-2-minute video link* to jobs@wearecreative.uk by 28th July 2023 midday. Please complete our anonymous diversity and inclusion survey. Interviews will take place by video conference 4th August, short notice period/ immediate appointment preferred.
* Video link optional. Creative UK is an inclusive recruiter and happy to make adjustments to our selection process by request
CORE ACCOUNTABILITIES
Day to day CRM and data queries, working closely with 3rd party support where required
Auditing CRM use and recommended solutions for developing usage across wider teams
Lead internal training
Lead data management, sharing, processing and solutions to data-related problems
Manage processes that are conducive to increasing productivity, continuous integration and improvement.
Lead an internal data review, consultation, recommendations and project management
KEY RESPONSIBILITIES
HUBSPOT CRM
Support the team with campaign building and driving customer acquisition across our product portfolio.
Create and manage membership engagement campaigns and workflows
End-to-end email testing for link accuracy, legal compliance, mobile optimisation & deliverability
Manage campaign segmentation and data selection
Setting up automation systems to support lead nurturing through the funnel
Own, manage and maintain customer and prospect data in the CRM system, and work with teams to ensure accuracy and completeness
Analyse customer and lead data and behaviour to identify trends and insights that can inform marketing and communication strategies
Ongoing development of a suite of reports for marketing, sales and operations
Ongoing support and management of the Sales Hub, Marketing Hub and Operations Hub
Ongoing support and training to teams
DATA MANAGEMENT
Maintain and improve data management processes and accuracy across systems; primarily Hubspot and Office365 (used for wider company data storage)
Ongoing management of data imports, cleansing, duplication, data enrichment, list management and data compliance
Improve policies and procedures for data management, sharing and processing
Work closely with the Marketing team to understand Hubspot integrations e.g. website, events, stripe - ensuring the CRM is linked and effective across integrations
OTHER
Provide light touch support to our Office365 environment e.g. ad-hoc updating of user permissions, monitoring of data storage, distribution lists (training will be provided)
Ensure management of CRM and data is strategic, utilising subscriptions and negotiating costs where required
Work with the wider team to ensure our digital offerings to stakeholders are appropriate, secure and connected
This job description is not intended to be either prescriptive or exhaustive; it is issued as a framework to outline the main areas of responsibility at the time of writing
Required Experience, Knowledge and Skills:
CRM DEVELOPMENT experience, must have strong experience of work with HUBSPOT
Previous experience of working with large data sets and migrating data
PRO-ACTIVE, able to show initiative and to drive activity within deadlines.
Excellent COMMUNICATION skills, able to engage effectively with colleagues at all levels.
ORGANISED with experience of working to tight deadlines.
PROJECT MANAGEMENT: knowledge of tools and managing projects from start to end
DATA MANAGEMENT experience with data functions (collection, analysis, distribution, GDPR)
Knowledge of Office365 & Wordpress (desirable)
All our employees will be expected to demonstrate behaviours associated with our company values. Our values drive the way we work; how we do things is just as important as what we do.
We join the dots; collaboration is in our DNA
We support and empower; we are here to make a difference
We are curious, open & honest
We celebrate difference & value equality of opportunity
OUR PEOPLE PERKS
Fully flexible hybrid working
Pension enrolment from 3 months service, 5% employer contribution
Cycle 2 Work scheme, in partnership with Halfords
Benefits hub, discounts across a broad range of partners
Life Assurance & BUPA private medical (1 years service)
Employee Assistance Programme, Health Assured
Mental Health Guardians
Summer Fridays, finish at 3pm every Friday throughout July & August
Your birthday off as paid leave, extra days off over the annual festive period
2 paid volunteer days per year to give something back to the community
Diversity Changes Everything: We value difference and celebrate the creativity that it brings.
We are committed to improving diversity and inclusion across our organisation and industry by championing a variety of backgrounds, perspectives, identities and talents.
Jul 05, 2023
Full time
Our Head of CRM & Data Management will join a small fast paced team, with the ideal candidate having a background in SME’s working technically hands on with a strong understanding of HUBSPOT and data management.
The core purpose for this role in its first year is to lead on hubspot usage, educating and consulting with teams, reviewing, identifying and implementing solutions to help future proof the platform. You will be our in-house expert supporting a workforce of (approx.) 70 and have a strong understanding of CRM systems terminology and use at SME level. We are looking for someone who can ensure effective workflows.
You will be responsible for managing and overseeing our CRM whilst providing some light touch support on wider systems day to day. Our ideal candidate will have experience specifically working with Hubspot, with some understanding of Wordpress.
Working closely with our 3rd party support partners you will be responsible for finding the most efficient ways of using the CRM and systems environment more effectively.
Our Head of CRM & Data Management will have strong project management skills and technical ability. You will have demonstrable experience leading effective data management practices and processes.
If you are an experienced Hubspot CRM & Data Manager, Head of CRM or CRM Executive and are looking for a business where you can further your career, take autonomy and lead a visionary function then this opportunity is not to be missed!
LOCATION: UK-Wide, hybrid working available with offices in MediaCityUK, Bristol and London
SALARY: FTE £45,000
CONTRACT: Initial 1-year initial fixed term full time OR min 3 days per week, scope to become permanent. Flexible hours.
TO APPLY: Email your CV, cover letter and/or 1-2-minute video link* to jobs@wearecreative.uk by 28th July 2023 midday. Please complete our anonymous diversity and inclusion survey. Interviews will take place by video conference 4th August, short notice period/ immediate appointment preferred.
* Video link optional. Creative UK is an inclusive recruiter and happy to make adjustments to our selection process by request
CORE ACCOUNTABILITIES
Day to day CRM and data queries, working closely with 3rd party support where required
Auditing CRM use and recommended solutions for developing usage across wider teams
Lead internal training
Lead data management, sharing, processing and solutions to data-related problems
Manage processes that are conducive to increasing productivity, continuous integration and improvement.
Lead an internal data review, consultation, recommendations and project management
KEY RESPONSIBILITIES
HUBSPOT CRM
Support the team with campaign building and driving customer acquisition across our product portfolio.
Create and manage membership engagement campaigns and workflows
End-to-end email testing for link accuracy, legal compliance, mobile optimisation & deliverability
Manage campaign segmentation and data selection
Setting up automation systems to support lead nurturing through the funnel
Own, manage and maintain customer and prospect data in the CRM system, and work with teams to ensure accuracy and completeness
Analyse customer and lead data and behaviour to identify trends and insights that can inform marketing and communication strategies
Ongoing development of a suite of reports for marketing, sales and operations
Ongoing support and management of the Sales Hub, Marketing Hub and Operations Hub
Ongoing support and training to teams
DATA MANAGEMENT
Maintain and improve data management processes and accuracy across systems; primarily Hubspot and Office365 (used for wider company data storage)
Ongoing management of data imports, cleansing, duplication, data enrichment, list management and data compliance
Improve policies and procedures for data management, sharing and processing
Work closely with the Marketing team to understand Hubspot integrations e.g. website, events, stripe - ensuring the CRM is linked and effective across integrations
OTHER
Provide light touch support to our Office365 environment e.g. ad-hoc updating of user permissions, monitoring of data storage, distribution lists (training will be provided)
Ensure management of CRM and data is strategic, utilising subscriptions and negotiating costs where required
Work with the wider team to ensure our digital offerings to stakeholders are appropriate, secure and connected
This job description is not intended to be either prescriptive or exhaustive; it is issued as a framework to outline the main areas of responsibility at the time of writing
Required Experience, Knowledge and Skills:
CRM DEVELOPMENT experience, must have strong experience of work with HUBSPOT
Previous experience of working with large data sets and migrating data
PRO-ACTIVE, able to show initiative and to drive activity within deadlines.
Excellent COMMUNICATION skills, able to engage effectively with colleagues at all levels.
ORGANISED with experience of working to tight deadlines.
PROJECT MANAGEMENT: knowledge of tools and managing projects from start to end
DATA MANAGEMENT experience with data functions (collection, analysis, distribution, GDPR)
Knowledge of Office365 & Wordpress (desirable)
All our employees will be expected to demonstrate behaviours associated with our company values. Our values drive the way we work; how we do things is just as important as what we do.
We join the dots; collaboration is in our DNA
We support and empower; we are here to make a difference
We are curious, open & honest
We celebrate difference & value equality of opportunity
OUR PEOPLE PERKS
Fully flexible hybrid working
Pension enrolment from 3 months service, 5% employer contribution
Cycle 2 Work scheme, in partnership with Halfords
Benefits hub, discounts across a broad range of partners
Life Assurance & BUPA private medical (1 years service)
Employee Assistance Programme, Health Assured
Mental Health Guardians
Summer Fridays, finish at 3pm every Friday throughout July & August
Your birthday off as paid leave, extra days off over the annual festive period
2 paid volunteer days per year to give something back to the community
Diversity Changes Everything: We value difference and celebrate the creativity that it brings.
We are committed to improving diversity and inclusion across our organisation and industry by championing a variety of backgrounds, perspectives, identities and talents.
Derbyshire Fire & Rescue Service
Ripley, Derbyshire DE5 3RS, UK
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
Mar 28, 2023
Full time
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
£28,851 - £33,843
Maidstone/Coldharbour
Permanent, Full time
37 hours per week
An opportunity to join our 2nd / 3rd line IT Support Team (End User Computing Team) has arisen, working across a wide sway of technologies and applications on the Windows 10 Operating System. Gaining a wide exposure to the latest hardware and software. Managing, supporting, installing, and fixing a wide variety of workstations and laptop devices, their operating system, software, and the Office 365 suite.
We are seeking a highly motivated individual to join the EUC Support team in Kent.
The role is supporting our officers and staff IT requirements across both Kent and Essex Police force, via remote software, MS Teams, phone and face to face. Supporting front line officers and staff is vitally important, so patience, tact and positivity is required, to put our operational officers at ease and be able to work through their problems with them. Working for a collaborative department, you may be required to travel to other Police sites within county, therefore a valid driving licence is essential.
In your application, please evidence your experience in:
Supporting and using Windows 10 Operating System and laptop / workstation diagnostic skills
Effective communication skills, preferably gained within a customer service environment
Knowledge of the main key Microsoft Office applications including the Office 365 suite
Driving Licence
Please also evidence if you have any understanding or knowledge of the following desirable areas in your application for this role:
Knowledge of Microsoft Active Directory which oversees all users and devices in a Windows environment.
An understanding of basic networking principles and diagnostic skills.
Attention to detail when demonstrating tasks which require a high level of accuracy and detail which ensures ability in maintaining approved working practices and systems.
An understanding of the principles of Information Technology Infrastructure Library (ITIL) in a support services arena.
The role requires working at a fixed site. Currently the designated contractual workplace for this role is located at Kent Police Sutton Road Maidstone but please be aware that this location is potentially moving to Coldharbour in the near future. Please note that any excess travel costs from the existing contractual workplace to any future contractual workplace will not be paid and applicants are advised to take potential travel mileage increases into consideration when deciding to apply.
The role is Standard Office hours Monday to Friday with an out of hours on call rota.
If you are looking for an opportunity to work within IT for the police and you are an adaptable, self-motivated and enthusiastic person who is willing to learn, then we would welcome an application from you.
We are committed to promoting a diverse and inclusive workplace, where difference is embraced, supported and talent is progressed and enhanced. We encourage applications from all and will support and encourage those from protected characteristics.
Please also include your CV as part of your application.
For further information regarding the role, please contact Ashley.steel@kent.police.uk
Closing Date: 13 March 2023.
Feb 27, 2023
Full time
£28,851 - £33,843
Maidstone/Coldharbour
Permanent, Full time
37 hours per week
An opportunity to join our 2nd / 3rd line IT Support Team (End User Computing Team) has arisen, working across a wide sway of technologies and applications on the Windows 10 Operating System. Gaining a wide exposure to the latest hardware and software. Managing, supporting, installing, and fixing a wide variety of workstations and laptop devices, their operating system, software, and the Office 365 suite.
We are seeking a highly motivated individual to join the EUC Support team in Kent.
The role is supporting our officers and staff IT requirements across both Kent and Essex Police force, via remote software, MS Teams, phone and face to face. Supporting front line officers and staff is vitally important, so patience, tact and positivity is required, to put our operational officers at ease and be able to work through their problems with them. Working for a collaborative department, you may be required to travel to other Police sites within county, therefore a valid driving licence is essential.
In your application, please evidence your experience in:
Supporting and using Windows 10 Operating System and laptop / workstation diagnostic skills
Effective communication skills, preferably gained within a customer service environment
Knowledge of the main key Microsoft Office applications including the Office 365 suite
Driving Licence
Please also evidence if you have any understanding or knowledge of the following desirable areas in your application for this role:
Knowledge of Microsoft Active Directory which oversees all users and devices in a Windows environment.
An understanding of basic networking principles and diagnostic skills.
Attention to detail when demonstrating tasks which require a high level of accuracy and detail which ensures ability in maintaining approved working practices and systems.
An understanding of the principles of Information Technology Infrastructure Library (ITIL) in a support services arena.
The role requires working at a fixed site. Currently the designated contractual workplace for this role is located at Kent Police Sutton Road Maidstone but please be aware that this location is potentially moving to Coldharbour in the near future. Please note that any excess travel costs from the existing contractual workplace to any future contractual workplace will not be paid and applicants are advised to take potential travel mileage increases into consideration when deciding to apply.
The role is Standard Office hours Monday to Friday with an out of hours on call rota.
If you are looking for an opportunity to work within IT for the police and you are an adaptable, self-motivated and enthusiastic person who is willing to learn, then we would welcome an application from you.
We are committed to promoting a diverse and inclusive workplace, where difference is embraced, supported and talent is progressed and enhanced. We encourage applications from all and will support and encourage those from protected characteristics.
Please also include your CV as part of your application.
For further information regarding the role, please contact Ashley.steel@kent.police.uk
Closing Date: 13 March 2023.
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Sep 15, 2022
Full time
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
I am currently partnered with a Local Government Agency in Central London who are looking for a Backend Developer to join their team to support with an ongoing project around their flagship customer facing application. The role is INSIDE IR35 & requires TWO DAYS PER WEEK onsite in their offices in London. Initial term is 12-Months with a possible 12-Month extension after that. Day rate being offered is up to £500 per day DOE The Software Developer will have expert knowledge of defining and building integrated solution for using: Azure DevOps CI/CD Pipelines C# .Net Core ASP.NET Core Azure Service Bus Redis Cache React Typescript JavaScript CSS HTML PowerShell Microsoft SQL Server XML Agile Scrum Azure Cloud Azure Active Directory B2C Bicep Microsoft Identity Platform The Software Developer will work with all others as necessary within the project including the Product Owners, Solution Architects and other stakeholders to establish an optimal solution which meets requirements, adheres to technical strategy/constraints and considers total cost of ownership. The Authority will be undertaking bespoke development and enhancements to APIs to provide data and functionality to support their implementation of SSO B2C. The Authority will also provide development and support for their ESUB (Electronic Status Update Board) application, working on further enhancements to the platform. The resource will need to integrate with several bespoke data sources written by other parties, other working areas of the programme and project or engage with 3rd parties when necessary.
Apr 17, 2024
Full time
I am currently partnered with a Local Government Agency in Central London who are looking for a Backend Developer to join their team to support with an ongoing project around their flagship customer facing application. The role is INSIDE IR35 & requires TWO DAYS PER WEEK onsite in their offices in London. Initial term is 12-Months with a possible 12-Month extension after that. Day rate being offered is up to £500 per day DOE The Software Developer will have expert knowledge of defining and building integrated solution for using: Azure DevOps CI/CD Pipelines C# .Net Core ASP.NET Core Azure Service Bus Redis Cache React Typescript JavaScript CSS HTML PowerShell Microsoft SQL Server XML Agile Scrum Azure Cloud Azure Active Directory B2C Bicep Microsoft Identity Platform The Software Developer will work with all others as necessary within the project including the Product Owners, Solution Architects and other stakeholders to establish an optimal solution which meets requirements, adheres to technical strategy/constraints and considers total cost of ownership. The Authority will be undertaking bespoke development and enhancements to APIs to provide data and functionality to support their implementation of SSO B2C. The Authority will also provide development and support for their ESUB (Electronic Status Update Board) application, working on further enhancements to the platform. The resource will need to integrate with several bespoke data sources written by other parties, other working areas of the programme and project or engage with 3rd parties when necessary.
Network Engineer - Greater Manchester - Up to £65,000 About this role: DCS Tech are working in partnership with one of our key clients who are now looking for a Network Engineer. You will get to work in a highly productive and engaging role, working closely with internal teams. About you: Design, deployment and support of Fortinet firewalls. Design, deployment and support of Meraki products. Design, deployment and support of Cisco switches and routers Strong experience of Infrastructure Security Strong experience of Network Management Strong experience with MPLS, SD-WAN,VPN and WAN Technologies. Strong experience with Routing protocols. What will you get up to? The design and implementation of cutting edge solutions that will improve the resilience of the overall Network environment. Configuring, implementing and support of Firewalls, routing, switching and wireless environments. Supporting at a 3rd Line level for complex Network incidents. On-call out of hours support (1 in 5 weeks) What's on offer? Location: Altrincham (Hybrid) Salary: £45,000 to 65,000 dependant on experience plus benefits Interviews are ongoing - apply to be considered! This is a great opportunity to join a well-established team and be part of a collaborative environment where your expertise will be valued and rewarded. DCS Recruitment and all associated companies are committed to creating a working environment where diversity is celebrated and everyone is treated fairly, regardless of gender, gender identity, disability, ethnic origin, religion or belief, sexual orientation, marital or transgender status, age, or nationality
Apr 17, 2024
Full time
Network Engineer - Greater Manchester - Up to £65,000 About this role: DCS Tech are working in partnership with one of our key clients who are now looking for a Network Engineer. You will get to work in a highly productive and engaging role, working closely with internal teams. About you: Design, deployment and support of Fortinet firewalls. Design, deployment and support of Meraki products. Design, deployment and support of Cisco switches and routers Strong experience of Infrastructure Security Strong experience of Network Management Strong experience with MPLS, SD-WAN,VPN and WAN Technologies. Strong experience with Routing protocols. What will you get up to? The design and implementation of cutting edge solutions that will improve the resilience of the overall Network environment. Configuring, implementing and support of Firewalls, routing, switching and wireless environments. Supporting at a 3rd Line level for complex Network incidents. On-call out of hours support (1 in 5 weeks) What's on offer? Location: Altrincham (Hybrid) Salary: £45,000 to 65,000 dependant on experience plus benefits Interviews are ongoing - apply to be considered! This is a great opportunity to join a well-established team and be part of a collaborative environment where your expertise will be valued and rewarded. DCS Recruitment and all associated companies are committed to creating a working environment where diversity is celebrated and everyone is treated fairly, regardless of gender, gender identity, disability, ethnic origin, religion or belief, sexual orientation, marital or transgender status, age, or nationality
Junior D365 BC Developer - £45,000 Are you a Junior D365 Business Central Developer who is looking to progress into a new challenge? The role offered is within an innovative retailer that are experiencing rapid growth and looking to expand their already existing implementation team with a Junior Development resource that is eager to learn & progress. The successful candidate would play a pivotal role in the full implementation life-cycle of D365 Business Central from a technical perspective. The premise would be to deliver a full life cycle BC implementation to allow for continued growth and efficiency across the organisation. This role offers a hybrid working environment with an office located in London. Duties: AL, C/AL & C/SIDE programming across Dynamics NAV/BC End to end technical life cycle tasks, and bespoke module development Code review/ 3rd line support The integration of projects with third party solutions Requirements: Experience in implementing Microsoft Dynamics 365 Business Central Experience in MS Dynamics NAV background Knowledge in C/SIDE C/AL pipelines use and configuration Understanding of SQL - desirable but not essential If you do not want to miss this wonderful opportunity to work on the latest technology within the Dynamics/Business Central market with a company that are constantly growing then APPLY NOW. To discuss this exciting opportunity in more detail within the Dynamics NAV market, please contact Daniel Bard by phone on or send your current CV to .
Apr 17, 2024
Full time
Junior D365 BC Developer - £45,000 Are you a Junior D365 Business Central Developer who is looking to progress into a new challenge? The role offered is within an innovative retailer that are experiencing rapid growth and looking to expand their already existing implementation team with a Junior Development resource that is eager to learn & progress. The successful candidate would play a pivotal role in the full implementation life-cycle of D365 Business Central from a technical perspective. The premise would be to deliver a full life cycle BC implementation to allow for continued growth and efficiency across the organisation. This role offers a hybrid working environment with an office located in London. Duties: AL, C/AL & C/SIDE programming across Dynamics NAV/BC End to end technical life cycle tasks, and bespoke module development Code review/ 3rd line support The integration of projects with third party solutions Requirements: Experience in implementing Microsoft Dynamics 365 Business Central Experience in MS Dynamics NAV background Knowledge in C/SIDE C/AL pipelines use and configuration Understanding of SQL - desirable but not essential If you do not want to miss this wonderful opportunity to work on the latest technology within the Dynamics/Business Central market with a company that are constantly growing then APPLY NOW. To discuss this exciting opportunity in more detail within the Dynamics NAV market, please contact Daniel Bard by phone on or send your current CV to .
Proactive Maintenance Lead / 2nd / 3rd Line Support Location: Maidstone S alary: Up to £36k, Depending on Experience Does Proactive Maintenance interest you? Would you like to progress your Cyber Security Skills? Would you like a role that will progress to managing your own small team? We are looking for a Proactive Maintenance Lead. As the cornerstone of our proactive maintenance team, you will ensure the optimal performance, reliability, and security of our IT systems. This role involves a unique blend of high-end 2nd line and 3rd line technical support, leadership, and strategic planning capabilities. You will drive initiatives to identify and mitigate potential issues before they affect our operations, lead a small team of engineers, and contribute to the continuous improvement of our IT landscape. Key Responsibilities: System Monitoring and Maintenance: Conduct regular checks on IT systems to proactively identify and address issues. Performance Optimisation: Develop and implement strategies to enhance system performance and reliability. Incident Management: Take the lead on complex technical issues, offering expertise in troubleshooting and resolution. Team Leadership: Mentor and guide a team of IT professionals, promoting a proactive maintenance culture. Process Improvement: Evaluate and refine maintenance processes and procedures to enhance efficiency. Security Oversight: Ensure the integrity and security of systems in compliance with industry standards. Project Management: Oversee projects related to system upgrades and enhancements, from planning to execution. Stakeholder Communication: Liaise with IT teams and stakeholders to ensure maintenance activities align with business objectives. Essential Skills and Experience: Strong background in proactive system maintenance, with proficiency in high-end 2nd line and 3rd line support. Comprehensive knowledge of network infrastructure, server environments, virtualization technologies, and security protocols. Skilled in Microsoft Windows environments, Active Directory, and cloud technologies. Proven track record of leading and developing technical teams. Exceptional problem-solving, analytical, and decision-making skills. Effective communication and interpersonal abilities Desirable Qualifications: Certifications in CompTIA, ITIL, Microsoft Certified Solutions Expert (MCSE), Cisco Certified Network Professional (CCNP), or related fields. Experience in managing IT projects and driving process improvements. Additional Requirements: Experience with SSL certificates, domain renewals, and backup and replication software (Veeam preferred). An enthusiastic approach towards automating tasks and self-study on the latest technologies. A keen interest in all areas of Cyber Security, with a desire to develop expertise. Willingness to liaise with third parties, including attending conferences around the country, albeit infrequently. This role offers an exceptional opportunity to play a critical part in maintaining and enhancing the IT infrastructure, ensuring its performance, reliability, and security. If you are a dedicated IT professional with a passion for proactive maintenance and continuous improvement, we would love to hear from you
Apr 17, 2024
Full time
Proactive Maintenance Lead / 2nd / 3rd Line Support Location: Maidstone S alary: Up to £36k, Depending on Experience Does Proactive Maintenance interest you? Would you like to progress your Cyber Security Skills? Would you like a role that will progress to managing your own small team? We are looking for a Proactive Maintenance Lead. As the cornerstone of our proactive maintenance team, you will ensure the optimal performance, reliability, and security of our IT systems. This role involves a unique blend of high-end 2nd line and 3rd line technical support, leadership, and strategic planning capabilities. You will drive initiatives to identify and mitigate potential issues before they affect our operations, lead a small team of engineers, and contribute to the continuous improvement of our IT landscape. Key Responsibilities: System Monitoring and Maintenance: Conduct regular checks on IT systems to proactively identify and address issues. Performance Optimisation: Develop and implement strategies to enhance system performance and reliability. Incident Management: Take the lead on complex technical issues, offering expertise in troubleshooting and resolution. Team Leadership: Mentor and guide a team of IT professionals, promoting a proactive maintenance culture. Process Improvement: Evaluate and refine maintenance processes and procedures to enhance efficiency. Security Oversight: Ensure the integrity and security of systems in compliance with industry standards. Project Management: Oversee projects related to system upgrades and enhancements, from planning to execution. Stakeholder Communication: Liaise with IT teams and stakeholders to ensure maintenance activities align with business objectives. Essential Skills and Experience: Strong background in proactive system maintenance, with proficiency in high-end 2nd line and 3rd line support. Comprehensive knowledge of network infrastructure, server environments, virtualization technologies, and security protocols. Skilled in Microsoft Windows environments, Active Directory, and cloud technologies. Proven track record of leading and developing technical teams. Exceptional problem-solving, analytical, and decision-making skills. Effective communication and interpersonal abilities Desirable Qualifications: Certifications in CompTIA, ITIL, Microsoft Certified Solutions Expert (MCSE), Cisco Certified Network Professional (CCNP), or related fields. Experience in managing IT projects and driving process improvements. Additional Requirements: Experience with SSL certificates, domain renewals, and backup and replication software (Veeam preferred). An enthusiastic approach towards automating tasks and self-study on the latest technologies. A keen interest in all areas of Cyber Security, with a desire to develop expertise. Willingness to liaise with third parties, including attending conferences around the country, albeit infrequently. This role offers an exceptional opportunity to play a critical part in maintaining and enhancing the IT infrastructure, ensuring its performance, reliability, and security. If you are a dedicated IT professional with a passion for proactive maintenance and continuous improvement, we would love to hear from you
IT Support Technician Banbury (onsite) £28,000- £30,000 per annum (DOE) I have partnered with a leading wholesale supplier based in Banbury who are looking to expand their internal IT Support Team. His position would be great for someone looking to take a step up into their career into 1st/2nd line. Responsibilities: Providing internal support to employees New user setups/account creations Troubleshoot & diagnose hardware/software issues Work on incident cases Prioritise workload Maintenance of systems & networks Escalate unresolved cases to 2nd/3rd line Responsible for hardware & software system updates Key skills: Active Directory Office 365 products Business Information Technology certification Full UK driving licence If this sounds interesting to you, please apply for immediate consideration! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 17, 2024
Full time
IT Support Technician Banbury (onsite) £28,000- £30,000 per annum (DOE) I have partnered with a leading wholesale supplier based in Banbury who are looking to expand their internal IT Support Team. His position would be great for someone looking to take a step up into their career into 1st/2nd line. Responsibilities: Providing internal support to employees New user setups/account creations Troubleshoot & diagnose hardware/software issues Work on incident cases Prioritise workload Maintenance of systems & networks Escalate unresolved cases to 2nd/3rd line Responsible for hardware & software system updates Key skills: Active Directory Office 365 products Business Information Technology certification Full UK driving licence If this sounds interesting to you, please apply for immediate consideration! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Data Development Manage deployment of changes, upgrades and bug fixes to databases, data lake and data warehouse Development of new AWS Data Lake Migrate customer orchestration solution to AWS Airflow Refine and extend system and ETL designs to improve accuracy, timeliness, completeness, and consistency Manage integration and maintenance of new data sources. Design, build and maintain data pipelines Code management, review and reversion using GitHub Data Administration Monitoring, diagnosis and troubleshooting orchestration including SSIS, Airflow, Spark, Scala, Kubernetes, AWS Orchestration, Python and Glue Security, key management, DR, performance, and cost monitoring of AWS solution including S3 and Athena Disaster Recovery planning, maintenance, and execution Design, develop and maintain non-production environments Design, develop and adhere to change control processes Administration of MSSQL Server RDS environment Upgrade of existing MSSQL Server environment including SSIS, SSAS, MDS Establish the needs of users, monitor user access and security, control access permissions and privileges Ensure that storage and archiving procedures are functioning correctly Develop, manage, and test back-up and recovery plans Manage the security and disaster recovery aspects of Databases and Data Lake Data Governance Align existing and new processes to defined design patterns and coding standards Maintain data standards, including adherence to the Data Protection Act Investigation, design and implementation of QA processes and reporting Protection of Personally Identifiable Information Design and develop GDPR processes Collation and maintenance of meta data about the Hearst Data Estate. Create and maintain documentation, including data standards, procedures, and definitions for the data dictionary (metadata) Maximise data value to the business Application Support Commission and install new applications and customise existing applications to make them fit for purpose SSRS, PowerBI, Tableau and Looker report editing and origination Data Warehouse (DW) maintenance and support. SSIS, SSAS, SQL Server for analysis on existing DW Design and development of replacement for existing MSSQL Data Warehouse and Cube Advice on back-end standards for new and existing applications and ETL Creation and maintenance of GDPR Compliant Development and Testing environments Design, implementation and monitoring of deployments along with co ordinating code, data and schema reversions when required. Stakeholder Management Liaise with developers, application owners and SMEs around DR, Security and Operational Requirements (including ETL timings) Liaise with data architect to move data estate to consolidate, simplify and document operational landscape Define and enforce standards for data quality Define and enforce code standards Liaise with 3rd party data suppliers to understand data structures / formats etc. Monitor performance and manage parameters to provide fast responses to front-end users Manage and respond to alerts and notifications around feeds to our Databases and Data Lake Communicate regularly with technical, applications and operational staff to ensure database integrity and security Team Positive contributor to the wider Data & Technology team Training and mentoring of junior team members Provide wider business user support by responding to system issues within agreed SLAs Leading from the front To be an ambassador of Hearst and its values. You may be required to undertake such further duties as your skills, qualifications and experience allow and/or as may be assigned to you from time to time.
Apr 17, 2024
Full time
Data Development Manage deployment of changes, upgrades and bug fixes to databases, data lake and data warehouse Development of new AWS Data Lake Migrate customer orchestration solution to AWS Airflow Refine and extend system and ETL designs to improve accuracy, timeliness, completeness, and consistency Manage integration and maintenance of new data sources. Design, build and maintain data pipelines Code management, review and reversion using GitHub Data Administration Monitoring, diagnosis and troubleshooting orchestration including SSIS, Airflow, Spark, Scala, Kubernetes, AWS Orchestration, Python and Glue Security, key management, DR, performance, and cost monitoring of AWS solution including S3 and Athena Disaster Recovery planning, maintenance, and execution Design, develop and maintain non-production environments Design, develop and adhere to change control processes Administration of MSSQL Server RDS environment Upgrade of existing MSSQL Server environment including SSIS, SSAS, MDS Establish the needs of users, monitor user access and security, control access permissions and privileges Ensure that storage and archiving procedures are functioning correctly Develop, manage, and test back-up and recovery plans Manage the security and disaster recovery aspects of Databases and Data Lake Data Governance Align existing and new processes to defined design patterns and coding standards Maintain data standards, including adherence to the Data Protection Act Investigation, design and implementation of QA processes and reporting Protection of Personally Identifiable Information Design and develop GDPR processes Collation and maintenance of meta data about the Hearst Data Estate. Create and maintain documentation, including data standards, procedures, and definitions for the data dictionary (metadata) Maximise data value to the business Application Support Commission and install new applications and customise existing applications to make them fit for purpose SSRS, PowerBI, Tableau and Looker report editing and origination Data Warehouse (DW) maintenance and support. SSIS, SSAS, SQL Server for analysis on existing DW Design and development of replacement for existing MSSQL Data Warehouse and Cube Advice on back-end standards for new and existing applications and ETL Creation and maintenance of GDPR Compliant Development and Testing environments Design, implementation and monitoring of deployments along with co ordinating code, data and schema reversions when required. Stakeholder Management Liaise with developers, application owners and SMEs around DR, Security and Operational Requirements (including ETL timings) Liaise with data architect to move data estate to consolidate, simplify and document operational landscape Define and enforce standards for data quality Define and enforce code standards Liaise with 3rd party data suppliers to understand data structures / formats etc. Monitor performance and manage parameters to provide fast responses to front-end users Manage and respond to alerts and notifications around feeds to our Databases and Data Lake Communicate regularly with technical, applications and operational staff to ensure database integrity and security Team Positive contributor to the wider Data & Technology team Training and mentoring of junior team members Provide wider business user support by responding to system issues within agreed SLAs Leading from the front To be an ambassador of Hearst and its values. You may be required to undertake such further duties as your skills, qualifications and experience allow and/or as may be assigned to you from time to time.
Data Systems Engineer Job Type: Full-time Location: Norwich/Ipswich/Cambridge - 3 days in the office, 2 working from home. Salary: £40,000 - £42,500 Working with a leading professional services business who are setting up and growing their data function, we are seeking a Data Systems Engineer to join their Data & Systems Team within the IT Development Team. This role is ideal for someone with a passion for data analysis, manipulation, and processing using ETL/ELT techniques. You will also be involved in 3rd line support for internal and third-party systems, DBA tasks, and database deployments. Day to Day of the role: Implement solutions and deployments in collaboration with the Data and Systems team. Instil a culture of continuous improvement within the team and in data-related system design and development. Maintain industry-standard technical knowledge and stay up to date with current trends. Provide 3rd line support for internal and third-party systems. Perform DBA tasks and manage database deployments effectively. Required Skills & Qualifications: Data-related qualifications or relevant field experience. Proven track record of implementing successful ETL/ELT processes. Strong understanding of data and analytical processing technologies, including transactional databases, SQL Server, various cloud platforms, and services. Proficiency in RDMS, particularly SQL Server 2016 and above. Experience with APIs and integrating systems using 3rd party APIs. Familiarity with Azure data factory, event hubs, and data bricks. Good understanding of Agile methodologies. Demonstrated analytical skills and problem-solving abilities. Ability to work under pressure and meet strict deadlines. Strong organisational and time management skills. Ability to manage multiple priorities effectively. Willingness to travel as necessary and perform additional job-related duties. Excellent communication skills, both verbal and written. Positive and enthusiastic team player. Highly analytical and self-motivated with a commitment to ongoing learning and development. Benefits: Opportunities for professional growth and continuous learning. Dynamic and collaborative work environment. Supportive team culture.
Apr 17, 2024
Full time
Data Systems Engineer Job Type: Full-time Location: Norwich/Ipswich/Cambridge - 3 days in the office, 2 working from home. Salary: £40,000 - £42,500 Working with a leading professional services business who are setting up and growing their data function, we are seeking a Data Systems Engineer to join their Data & Systems Team within the IT Development Team. This role is ideal for someone with a passion for data analysis, manipulation, and processing using ETL/ELT techniques. You will also be involved in 3rd line support for internal and third-party systems, DBA tasks, and database deployments. Day to Day of the role: Implement solutions and deployments in collaboration with the Data and Systems team. Instil a culture of continuous improvement within the team and in data-related system design and development. Maintain industry-standard technical knowledge and stay up to date with current trends. Provide 3rd line support for internal and third-party systems. Perform DBA tasks and manage database deployments effectively. Required Skills & Qualifications: Data-related qualifications or relevant field experience. Proven track record of implementing successful ETL/ELT processes. Strong understanding of data and analytical processing technologies, including transactional databases, SQL Server, various cloud platforms, and services. Proficiency in RDMS, particularly SQL Server 2016 and above. Experience with APIs and integrating systems using 3rd party APIs. Familiarity with Azure data factory, event hubs, and data bricks. Good understanding of Agile methodologies. Demonstrated analytical skills and problem-solving abilities. Ability to work under pressure and meet strict deadlines. Strong organisational and time management skills. Ability to manage multiple priorities effectively. Willingness to travel as necessary and perform additional job-related duties. Excellent communication skills, both verbal and written. Positive and enthusiastic team player. Highly analytical and self-motivated with a commitment to ongoing learning and development. Benefits: Opportunities for professional growth and continuous learning. Dynamic and collaborative work environment. Supportive team culture.
Infrastructure Engineer A boutique trading firm is looking to hire an Infrastructure Engineer. You would be responsible for; - Addressing end user requests throuh multiple communication channels in a 3rd line escalation capacity - Designing, installing, configuring and maintaining servers, desktops and other IT equiptment - Troubleshooting complex issues regarding, hardware, software, network and cloud (Azure AD) infrastructure Therefore, they are looking for candidates with the following skills and experience; - Strong knowledge of Office365 and other cloud hosted services (Intune, Azure) - Proven experience in hardware support (servers, desktops, switches/routers) - Proficient in scripting and automating admin tasks using PowerShell - Good knowledge of virtualisation technologies, preferably Hyper-V, and VDI solutions (Horizon) This role would require travel to other locations in the UK on a fortnightly/monthly basis. Infrastructure Engineer
Apr 17, 2024
Full time
Infrastructure Engineer A boutique trading firm is looking to hire an Infrastructure Engineer. You would be responsible for; - Addressing end user requests throuh multiple communication channels in a 3rd line escalation capacity - Designing, installing, configuring and maintaining servers, desktops and other IT equiptment - Troubleshooting complex issues regarding, hardware, software, network and cloud (Azure AD) infrastructure Therefore, they are looking for candidates with the following skills and experience; - Strong knowledge of Office365 and other cloud hosted services (Intune, Azure) - Proven experience in hardware support (servers, desktops, switches/routers) - Proficient in scripting and automating admin tasks using PowerShell - Good knowledge of virtualisation technologies, preferably Hyper-V, and VDI solutions (Horizon) This role would require travel to other locations in the UK on a fortnightly/monthly basis. Infrastructure Engineer
Network Engineer £40,000 - £45,000 Full Time / Permanent Birmingham / Hybrid The Role: My client, a large and internationally recognised business, is looking for a driven Network Engineer to join their experienced internal IT team based in the Midlands. The Network Engineer will oversee all network infrastructure across multiple physical sites as well as online services. This role would suit a junior - mid-level Network Engineer who is looking to continue developing and challenging themselves within a specialist team. The is a hybrid role (2 days a week in the office preferably) based in the Birmingham area. Key Responsibilities: 2nd & 3rd line support of LAN, WAN & WLAN; deploying infrastructure both on-prem and cloud. Ownership of process, documentation, and technical problems/issues. Working within SLA guidelines and responsible for making recommendations to change SLAs. Responsible for liaising with other IT team members to ensure they are kept up to date on relevant issues. Manage calls and log through the current helpdesk system, ensuring that all SLA, training requirements, and hardware analysis statistics are accurate. Skills and Experience required: Proven experience working as a Network Engineer / Administrator Knowledge of LAN, WAN and WLAN networking technologies Knowledge of Cisco Routing and Switching Cisco qualifications (CCNA or CCNP) are preferred but not essential. Knowledge of SDWAN technologies Knowledge of enterprise wireless technologies and components Knowledge of VIP/SIP telephony systems Previous experience managing networks in the cloud. Please contact for more information Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Apr 17, 2024
Full time
Network Engineer £40,000 - £45,000 Full Time / Permanent Birmingham / Hybrid The Role: My client, a large and internationally recognised business, is looking for a driven Network Engineer to join their experienced internal IT team based in the Midlands. The Network Engineer will oversee all network infrastructure across multiple physical sites as well as online services. This role would suit a junior - mid-level Network Engineer who is looking to continue developing and challenging themselves within a specialist team. The is a hybrid role (2 days a week in the office preferably) based in the Birmingham area. Key Responsibilities: 2nd & 3rd line support of LAN, WAN & WLAN; deploying infrastructure both on-prem and cloud. Ownership of process, documentation, and technical problems/issues. Working within SLA guidelines and responsible for making recommendations to change SLAs. Responsible for liaising with other IT team members to ensure they are kept up to date on relevant issues. Manage calls and log through the current helpdesk system, ensuring that all SLA, training requirements, and hardware analysis statistics are accurate. Skills and Experience required: Proven experience working as a Network Engineer / Administrator Knowledge of LAN, WAN and WLAN networking technologies Knowledge of Cisco Routing and Switching Cisco qualifications (CCNA or CCNP) are preferred but not essential. Knowledge of SDWAN technologies Knowledge of enterprise wireless technologies and components Knowledge of VIP/SIP telephony systems Previous experience managing networks in the cloud. Please contact for more information Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Service Desk Engineer Opportunity for a Service Desk Engineer to join a growing business in Stockton! You will be providing first class support across their diverse portfolio of clients. Salary up to £24,000 depending on experience. Apply online or contact Nathan Finlay via / Who we are: We provide bespoke advice and support to our client base to improve IT systems and infrastructure to improve efficiency and productivity. We're looking for someone to join us on our exciting journey who shares our values in providing first class support. Benefits: Learning and development opportunities. Parking on-site. Private healthcare. Additional annual leave per year employed. What will you be doing? As a Service Desk Engineer you will be the first point of contact for our clients. You will be expected to deal with incoming technical queries. You will also be collaborating within the team of support engineers escalating and supporting 2nd and 3rd line support. Essential Skills: Experience with Microsoft OS and Server OS. Experience with MS365. A passion for technology and development. Excellent communication skills. TO BE CONSIDERED Please either apply by clicking online or emailing me directly . For further information please call me on . By Applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.
Apr 17, 2024
Full time
Service Desk Engineer Opportunity for a Service Desk Engineer to join a growing business in Stockton! You will be providing first class support across their diverse portfolio of clients. Salary up to £24,000 depending on experience. Apply online or contact Nathan Finlay via / Who we are: We provide bespoke advice and support to our client base to improve IT systems and infrastructure to improve efficiency and productivity. We're looking for someone to join us on our exciting journey who shares our values in providing first class support. Benefits: Learning and development opportunities. Parking on-site. Private healthcare. Additional annual leave per year employed. What will you be doing? As a Service Desk Engineer you will be the first point of contact for our clients. You will be expected to deal with incoming technical queries. You will also be collaborating within the team of support engineers escalating and supporting 2nd and 3rd line support. Essential Skills: Experience with Microsoft OS and Server OS. Experience with MS365. A passion for technology and development. Excellent communication skills. TO BE CONSIDERED Please either apply by clicking online or emailing me directly . For further information please call me on . By Applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.
Are you looking for a customer-facing role, primarily based in the field, resolving break/fix incident tickets and being a key member of a project delivery team? Have you previously worked in Field Service at a senior/highly experienced level? This role is pivotal to the daily operation of the business ensuring that clients' requirements are met accurately and efficiently. This is 40hrs per week, Mon - Fri, 8am -5pm. Flexibility around these hours must be available. 75% of your time will be spent attending client sites with the remaining 25% office based in Cambridgeshire. In return you will get Annual leave 33days (inc. 8 bank hols) 24/7 Free access to all courses on Udemy for Business 5% & 5% Pension. 4x Death in service Store discounts. Cycle to work. EV scheme (after 2 years' service) Referral programme Free onsite parking Duties & Responsibilities of the Senior Field Service Engineer: Always demonstrate excellent customer service, particularly when at client sites. Travel to and from client sites across the UK (flexible working and some overnight stays required) Provide end user and infrastructure support (remote and on-site) for desktop I notebook computers and end-user peripheral devices. Deliver, install, and configure IT equipment at client sites. Troubleshoot and resolve issues in line with SLA. Provide basic training to end users on how to use equipment and systems. Be involved in system implementations and site deployments. Complete basic network cable and socket repairs. Demonstrate efficient management of own workload, working to strict deadlines. Take ownership of your work queue, ensuring all administration tasks are completed on time - Ticket notes, customer communication, asset administration. Ensure client related documentation is kept up to date. Liaise with 3rd parties for support as appropriate. Be responsible for own personal development. Work closely with the projects and scheduling team on all incident and project ticket progress. Investigate, diagnose, and resolve technical issues, escalating appropriately within the infrastructure team where necessary, whether working remotely or at a client site. What you will need to succeed as a Senior Field Service Engineer: Microsoft 365 certified: Modern Desktop Administrator Associate (Exams MD-100 + MD-101) Strong knowledge using, supporting, and implementing Microsoft applications. Working knowledge of and experience using Windows operating systems. Experience in cloud technologies such as Azure, AWS, and Google Cloud. Experience in virtualisation technologies - Hyper-V, VMWare, Citrix Microsoft 365 knowledge and experience A general understanding of IT networking. Good knowledge of mobile phone devices and hardware such as printers and Bluetooth peripherals. Ability to prioritise and multi-task efficiently, Ability to proactively problem solve and identify solutions. Basic understanding of GDPR and cyber security principles. Excellent verbal, written and listening skills. Exceptional time management skills. Demonstrable empathetic and confident demeanour. Always calm and reassuring. Aptitude to proactively learn new systems and client specifics. Understanding of the fundamentals and importance of SLAs. A self-starter with a "can do" attitude. Flexible and pragmatic, yet resolute and decisive. Logical thinker. Able to work well under occasional pressure. Excellent attention to detail. Work well within a team in a fast-paced environment. Hold a full clean driving licence. If you are interested in finding out more about this position, please contact Daniel for a chat or apply now. If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy.
Apr 17, 2024
Full time
Are you looking for a customer-facing role, primarily based in the field, resolving break/fix incident tickets and being a key member of a project delivery team? Have you previously worked in Field Service at a senior/highly experienced level? This role is pivotal to the daily operation of the business ensuring that clients' requirements are met accurately and efficiently. This is 40hrs per week, Mon - Fri, 8am -5pm. Flexibility around these hours must be available. 75% of your time will be spent attending client sites with the remaining 25% office based in Cambridgeshire. In return you will get Annual leave 33days (inc. 8 bank hols) 24/7 Free access to all courses on Udemy for Business 5% & 5% Pension. 4x Death in service Store discounts. Cycle to work. EV scheme (after 2 years' service) Referral programme Free onsite parking Duties & Responsibilities of the Senior Field Service Engineer: Always demonstrate excellent customer service, particularly when at client sites. Travel to and from client sites across the UK (flexible working and some overnight stays required) Provide end user and infrastructure support (remote and on-site) for desktop I notebook computers and end-user peripheral devices. Deliver, install, and configure IT equipment at client sites. Troubleshoot and resolve issues in line with SLA. Provide basic training to end users on how to use equipment and systems. Be involved in system implementations and site deployments. Complete basic network cable and socket repairs. Demonstrate efficient management of own workload, working to strict deadlines. Take ownership of your work queue, ensuring all administration tasks are completed on time - Ticket notes, customer communication, asset administration. Ensure client related documentation is kept up to date. Liaise with 3rd parties for support as appropriate. Be responsible for own personal development. Work closely with the projects and scheduling team on all incident and project ticket progress. Investigate, diagnose, and resolve technical issues, escalating appropriately within the infrastructure team where necessary, whether working remotely or at a client site. What you will need to succeed as a Senior Field Service Engineer: Microsoft 365 certified: Modern Desktop Administrator Associate (Exams MD-100 + MD-101) Strong knowledge using, supporting, and implementing Microsoft applications. Working knowledge of and experience using Windows operating systems. Experience in cloud technologies such as Azure, AWS, and Google Cloud. Experience in virtualisation technologies - Hyper-V, VMWare, Citrix Microsoft 365 knowledge and experience A general understanding of IT networking. Good knowledge of mobile phone devices and hardware such as printers and Bluetooth peripherals. Ability to prioritise and multi-task efficiently, Ability to proactively problem solve and identify solutions. Basic understanding of GDPR and cyber security principles. Excellent verbal, written and listening skills. Exceptional time management skills. Demonstrable empathetic and confident demeanour. Always calm and reassuring. Aptitude to proactively learn new systems and client specifics. Understanding of the fundamentals and importance of SLAs. A self-starter with a "can do" attitude. Flexible and pragmatic, yet resolute and decisive. Logical thinker. Able to work well under occasional pressure. Excellent attention to detail. Work well within a team in a fast-paced environment. Hold a full clean driving licence. If you are interested in finding out more about this position, please contact Daniel for a chat or apply now. If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy.
3rd Line Engineer Watford Up to £40,000 DOE Our client is well-established Managed Service Provider (MSP) based in Watford; they're currently looking for a 3rd Line Service Desk Engineer to join their expanding team.The successful 3rd Line Engineer will be the escalation point of a friendly team. Providing a high-level service to the companies' clients to ensure the performance and reliability of their IT systems run seamlessly.You will have the opportunity to be involved in projects, if you don't have experience in this area, there is scope for training and development. The job role will involve: Answering 3rd line support queries via phone, email or on-site. Monitoring and maintaining server performance. Troubleshooting hardware and software problems. Installing and configuring new systems. Providing technical support to customers. Assisting on projects. Migration projects Mentoring the team. The ideal candidate will have: Experience in 3rd line support. Extensive experience in network and server support. Good understanding of networking concepts. Working with storage and backup. VMWare / Hyper - V. Cyber Security. Good knowledge O365 /Azure / Exchange /Intune / Onedrive / Sharepoint. Excellent problem-solving skills. Ability to work well both independently and as part of a team. It is desirable that the candidate has experience working within the MSP sector and working knowledge of the following: Worked for an MSP. Involved in projects. If you feel you have the necessary skills and experience for this 3rd Line Engineer role, please apply now for immediate consideration and interview.For further details about the role, please contact us ASAP.
Apr 17, 2024
Full time
3rd Line Engineer Watford Up to £40,000 DOE Our client is well-established Managed Service Provider (MSP) based in Watford; they're currently looking for a 3rd Line Service Desk Engineer to join their expanding team.The successful 3rd Line Engineer will be the escalation point of a friendly team. Providing a high-level service to the companies' clients to ensure the performance and reliability of their IT systems run seamlessly.You will have the opportunity to be involved in projects, if you don't have experience in this area, there is scope for training and development. The job role will involve: Answering 3rd line support queries via phone, email or on-site. Monitoring and maintaining server performance. Troubleshooting hardware and software problems. Installing and configuring new systems. Providing technical support to customers. Assisting on projects. Migration projects Mentoring the team. The ideal candidate will have: Experience in 3rd line support. Extensive experience in network and server support. Good understanding of networking concepts. Working with storage and backup. VMWare / Hyper - V. Cyber Security. Good knowledge O365 /Azure / Exchange /Intune / Onedrive / Sharepoint. Excellent problem-solving skills. Ability to work well both independently and as part of a team. It is desirable that the candidate has experience working within the MSP sector and working knowledge of the following: Worked for an MSP. Involved in projects. If you feel you have the necessary skills and experience for this 3rd Line Engineer role, please apply now for immediate consideration and interview.For further details about the role, please contact us ASAP.
Data Systems Engineer Job Type: Full-time Location: Norwich/Ipswich/Cambridge - 3 days in the office, 2 working from home. Salary: £40,000 - £42,500 Working with a leading professional services business who are setting up and growing their data function, we are seeking a Data Systems Engineer to join their Data & Systems Team within the IT Development Team. This role is ideal for someone with a passion for data analysis, manipulation, and processing using ETL/ELT techniques. You will also be involved in 3rd line support for internal and third-party systems, DBA tasks, and database deployments. Day to Day of the role: Implement solutions and deployments in collaboration with the Data and Systems team. Instil a culture of continuous improvement within the team and in data-related system design and development. Maintain industry-standard technical knowledge and stay up to date with current trends. Provide 3rd line support for internal and third-party systems. Perform DBA tasks and manage database deployments effectively. Required Skills & Qualifications: Data-related qualifications or relevant field experience. Proven track record of implementing successful ETL/ELT processes. Strong understanding of data and analytical processing technologies, including transactional databases, SQL Server, various cloud platforms, and services. Proficiency in RDMS, particularly SQL Server 2016 and above. Experience with APIs and integrating systems using 3rd party APIs. Familiarity with Azure data factory, event hubs, and data bricks. Good understanding of Agile methodologies. Demonstrated analytical skills and problem-solving abilities. Ability to work under pressure and meet strict deadlines. Strong organisational and time management skills. Ability to manage multiple priorities effectively. Willingness to travel as necessary and perform additional job-related duties. Excellent communication skills, both verbal and written. Positive and enthusiastic team player. Highly analytical and self-motivated with a commitment to ongoing learning and development. Benefits: Opportunities for professional growth and continuous learning. Dynamic and collaborative work environment. Supportive team culture.
Apr 17, 2024
Full time
Data Systems Engineer Job Type: Full-time Location: Norwich/Ipswich/Cambridge - 3 days in the office, 2 working from home. Salary: £40,000 - £42,500 Working with a leading professional services business who are setting up and growing their data function, we are seeking a Data Systems Engineer to join their Data & Systems Team within the IT Development Team. This role is ideal for someone with a passion for data analysis, manipulation, and processing using ETL/ELT techniques. You will also be involved in 3rd line support for internal and third-party systems, DBA tasks, and database deployments. Day to Day of the role: Implement solutions and deployments in collaboration with the Data and Systems team. Instil a culture of continuous improvement within the team and in data-related system design and development. Maintain industry-standard technical knowledge and stay up to date with current trends. Provide 3rd line support for internal and third-party systems. Perform DBA tasks and manage database deployments effectively. Required Skills & Qualifications: Data-related qualifications or relevant field experience. Proven track record of implementing successful ETL/ELT processes. Strong understanding of data and analytical processing technologies, including transactional databases, SQL Server, various cloud platforms, and services. Proficiency in RDMS, particularly SQL Server 2016 and above. Experience with APIs and integrating systems using 3rd party APIs. Familiarity with Azure data factory, event hubs, and data bricks. Good understanding of Agile methodologies. Demonstrated analytical skills and problem-solving abilities. Ability to work under pressure and meet strict deadlines. Strong organisational and time management skills. Ability to manage multiple priorities effectively. Willingness to travel as necessary and perform additional job-related duties. Excellent communication skills, both verbal and written. Positive and enthusiastic team player. Highly analytical and self-motivated with a commitment to ongoing learning and development. Benefits: Opportunities for professional growth and continuous learning. Dynamic and collaborative work environment. Supportive team culture.