I am looking for a 1st line support analyst to join my prestigious customer based in Ystrad Mynach. This role attracts a salary of £23'800 pa. This is a fantastic opportunity for a talented 1st Line Service Desk professional with an aptitude for problem-solving IT issues and has excellent customer support skills. You will be working as a key member of a growing Services team, delivering quality front-line support to a variety of public and private sector businesses as well as internal staff. Benefits include: 25 days holiday entitlement rising to 28 days after 5 plus years' service Holiday Purchase Scheme 2 days for personal wellbeing Company supported CSR Volunteer Day Pension - including option to join Salary Sacrifice/Exchange for Pension scheme (SXP) Electric Vehicle Salary Sacrifice Scheme Death in Service - x4 basic salary Private Medical Insurance available, partially subsidised SAGE- Employee Benefits Membership Corporate gym membership available, partially subsidised Salary Sacrifice charity donation scheme Forming part of a dynamic 1st Line team, your key responsibilities include capturing and dealing with a broad range of customer requests and incidents; as well as developing our support model, building work instructions and documentation. You will have a thirst to learn new skills in technology and delivering managed services. In return, the role offers an opportunity to work in a customer-centric environment with a diverse and supportive team, and career opportunities to grow into roles at 2nd and 3rd Line levels. As with all personnel within the business, the individual will also be required to show: A commitment to comply with the Company's Information Security Policy. A commitment to promptly report any security weaknesses or incidents. A commitment to adopt and maintain a Health and Safety culture within the Group. Essential Skills Providing basic/1st Line support for Desktop and Laptop operating systems. Knowledge of the Microsoft Office suite, especially regarding applications support and troubleshooting. Knowledge of Microsoft Outlook, especially regarding application support and troubleshooting. Installation, configuration and troubleshooting software. Desirable Skills Experience working on an IT service desk, especially in logging and resolving issues. Basic networking skills such as the setup of Wireless access points, switches, routers, and firewalls. Experience with Active Directory and Exchange to the extent of creating and managing users and permissions. Managing and the administration of desktop Antivirus software (e.g. Sophos). Experience of data backup and replication technologies (Veeam, EVault, Datto, Asigra etc.). An understanding of Printing and Unified Comms systems. An understanding of Virtualisation concepts and technologies. Familiarisation with monitoring toolsets (e.g. PRTG) and alert management. Utilising remote customer support tools, e.g. RDP, Logmein, etc.
Mar 28, 2024
Full time
I am looking for a 1st line support analyst to join my prestigious customer based in Ystrad Mynach. This role attracts a salary of £23'800 pa. This is a fantastic opportunity for a talented 1st Line Service Desk professional with an aptitude for problem-solving IT issues and has excellent customer support skills. You will be working as a key member of a growing Services team, delivering quality front-line support to a variety of public and private sector businesses as well as internal staff. Benefits include: 25 days holiday entitlement rising to 28 days after 5 plus years' service Holiday Purchase Scheme 2 days for personal wellbeing Company supported CSR Volunteer Day Pension - including option to join Salary Sacrifice/Exchange for Pension scheme (SXP) Electric Vehicle Salary Sacrifice Scheme Death in Service - x4 basic salary Private Medical Insurance available, partially subsidised SAGE- Employee Benefits Membership Corporate gym membership available, partially subsidised Salary Sacrifice charity donation scheme Forming part of a dynamic 1st Line team, your key responsibilities include capturing and dealing with a broad range of customer requests and incidents; as well as developing our support model, building work instructions and documentation. You will have a thirst to learn new skills in technology and delivering managed services. In return, the role offers an opportunity to work in a customer-centric environment with a diverse and supportive team, and career opportunities to grow into roles at 2nd and 3rd Line levels. As with all personnel within the business, the individual will also be required to show: A commitment to comply with the Company's Information Security Policy. A commitment to promptly report any security weaknesses or incidents. A commitment to adopt and maintain a Health and Safety culture within the Group. Essential Skills Providing basic/1st Line support for Desktop and Laptop operating systems. Knowledge of the Microsoft Office suite, especially regarding applications support and troubleshooting. Knowledge of Microsoft Outlook, especially regarding application support and troubleshooting. Installation, configuration and troubleshooting software. Desirable Skills Experience working on an IT service desk, especially in logging and resolving issues. Basic networking skills such as the setup of Wireless access points, switches, routers, and firewalls. Experience with Active Directory and Exchange to the extent of creating and managing users and permissions. Managing and the administration of desktop Antivirus software (e.g. Sophos). Experience of data backup and replication technologies (Veeam, EVault, Datto, Asigra etc.). An understanding of Printing and Unified Comms systems. An understanding of Virtualisation concepts and technologies. Familiarisation with monitoring toolsets (e.g. PRTG) and alert management. Utilising remote customer support tools, e.g. RDP, Logmein, etc.
Network & Infrastructure Engineer, Cisco, Cloud, LAN/WAN, Teams This assignment has been deemed outside of IR35.Hybrid work - 3 days per week. Network Engineer, with infrastructure knowledge and experience, required for a leading private sector business based in Melksham. The role sits in the wider (Global) IT Architecture and Strategy team, which is accountable for the design, implementation and 3rd line support of the company Infrastructure. The following spec covers working with suppliers who provide our global infrastructure and all related technologies used various data centres and communications. General responsibilities: - Support on-premise IT infrastructure Support Global and Cloud infrastructure Support Unified communications systems. Engage with 3rd party infrastructure suppliers ensuring on-going system performance Contribute to office refurbishments, including LAN, WAN, SDWAN, Unified Comms, Server, Storage and computer room layout Create and maintain technical project documentation Skills and experience required: - Cisco networking hardware and software: LAN, WAN, WLAN technologies. Server infrastructure, virtualization and hyperconvergence Wireless network technologies M365 Microsoft Teams Cisco Unified Communications Use of tools e.g. Wireshark to troubleshoot network and service performance issues. Use of tools e.g. Solarwinds or Splunk to monitor and manage network performance. Encryption & security protocols, methods and techniques. Copper & fibre cabling protocols, management and patching techniques. Knowledge of VoIP standards, protocols video conferencing over IP.
Mar 26, 2024
Full time
Network & Infrastructure Engineer, Cisco, Cloud, LAN/WAN, Teams This assignment has been deemed outside of IR35.Hybrid work - 3 days per week. Network Engineer, with infrastructure knowledge and experience, required for a leading private sector business based in Melksham. The role sits in the wider (Global) IT Architecture and Strategy team, which is accountable for the design, implementation and 3rd line support of the company Infrastructure. The following spec covers working with suppliers who provide our global infrastructure and all related technologies used various data centres and communications. General responsibilities: - Support on-premise IT infrastructure Support Global and Cloud infrastructure Support Unified communications systems. Engage with 3rd party infrastructure suppliers ensuring on-going system performance Contribute to office refurbishments, including LAN, WAN, SDWAN, Unified Comms, Server, Storage and computer room layout Create and maintain technical project documentation Skills and experience required: - Cisco networking hardware and software: LAN, WAN, WLAN technologies. Server infrastructure, virtualization and hyperconvergence Wireless network technologies M365 Microsoft Teams Cisco Unified Communications Use of tools e.g. Wireshark to troubleshoot network and service performance issues. Use of tools e.g. Solarwinds or Splunk to monitor and manage network performance. Encryption & security protocols, methods and techniques. Copper & fibre cabling protocols, management and patching techniques. Knowledge of VoIP standards, protocols video conferencing over IP.
Could you help us achieve our ambition to be a Digital Leader for the significantly changing financial services industry? Could you help us build our business as we endeavour to shape the future of Financial Planning? The role The Infrastructure and Technical Operations function is responsible for the development and support of infrastructure, client environment, collaboration technologies and telephony for Schroders Personal Wealth. Key to our success is our new modern digital workplace proposition and we are looking for a Senior Infrastructure Engineer with experience to assist with its development. What you'll be doing Our engineers are hands on and working as part of a small engineering team developing and implementing the components that will make up the overall proposition. Undertaking and in some cases leading activities to transform business requirements and specifications into capabilities and exploring infrastructure delivery options, developing design ideas as you go. Interacting with both business colleagues and external suppliers to develop and support infrastructure solutions across the organisation. Developing solutions to time and quality standards against the requirements of the business. Participating in cross organisational squads to develop capabilities and gain advocacy for your solutions through building effective working relationships. Discussing solutions with business customers, technical subject matter experts and vendors, to agree, develop and deliver solutions in a truly collaborative set up. Your qualifications & experience Whilst skills, knowledge and prior experience are meaningful to us we want people who are highly motivated with an inquisitive approach to work and a willingness to challenge the status quo. We're also a people business and to support these huge technical endeavours you'll need to use a range of interpersonal skills and take a collaborative approach. Experience of participating in cross disciplined technical teams. Experience of working with 3rd party technical suppliers and co-ordinating development and support activities with their technical teams. Strong stakeholder management with the ability to advocate change and influence technical direction. The ability to self-start and organise personal workload. We will be looking for technical experience in any of the following: Collaboration & Unified Comms (Voice, Video, SharePoint, Email) MS365 Product Suite (Previously Office 365 - Including but not limited to MS Teams, Exchange Online, SharePoint Online, OneDrive for Business) Device, Application & Data Management (Intune, Windows 10 Management) Office Engineering (Telemetry, Add On management & governance) MS365 Security Tooling Azure Active Directory Networking technologies including WAN, LAN and WiFi Process Automation, scripting / coding (Including but not limited to PowerShell, Power Platform, GraphAPI, JSON) Jira and Confluence toolsets You belong here At Schroders Personal Wealth, we welcome all. All colours, cultures, genders, beliefs, religions, ages, people. We depend on the unique approaches of our team members to help us meet our ambitions. We are committed to increasing diversity across our team and ensuring that Schroders Personal Wealth is a place where people from all backgrounds can make an impact and reach their potential. Work in a way that works for you When it comes to flexible working, we'll do our best to accommodate your needs with our flexible working policy. Please enquire in your interview. What we'll give you You can expect a career that's full of opportunity and support to help you develop. We offer a competitive total reward package, which means you share in the success you help create. A market leading defined contribution pension scheme. An additional 4% of your annual salary in a Flexible benefits package that you can select and pay for conveniently via a salary deduction or take as cash. 25 days holiday allowance plus bank holidays. An incentive scheme, based on the company's performance and your contribution to it. About us Schroders Personal Wealth combines over 400 years of expertise from Lloyds Banking Group and Schroders plc, two leading British companies partnering to bring financial planning services to more people in the UK. Our focus is on the personal relationship we develop with our customers, underpinned by leading edge technology, multi-channel customer reach and global investment expertise. We have built a green field infrastructure environment for Schroders Personal Wealth through a number of strategic transformational initiatives including the provision of a new fully cloud based digital environment. We aim to become a top UK financial planning business within five years. Would you like to be part of making this possible Join us Does this sound like a role that you'd like to know more about? If like us, you're more motivated by customers than by targets, and you'd thrive in a culture that is values and client led - then we'd love to hear from you.
Nov 04, 2021
Full time
Could you help us achieve our ambition to be a Digital Leader for the significantly changing financial services industry? Could you help us build our business as we endeavour to shape the future of Financial Planning? The role The Infrastructure and Technical Operations function is responsible for the development and support of infrastructure, client environment, collaboration technologies and telephony for Schroders Personal Wealth. Key to our success is our new modern digital workplace proposition and we are looking for a Senior Infrastructure Engineer with experience to assist with its development. What you'll be doing Our engineers are hands on and working as part of a small engineering team developing and implementing the components that will make up the overall proposition. Undertaking and in some cases leading activities to transform business requirements and specifications into capabilities and exploring infrastructure delivery options, developing design ideas as you go. Interacting with both business colleagues and external suppliers to develop and support infrastructure solutions across the organisation. Developing solutions to time and quality standards against the requirements of the business. Participating in cross organisational squads to develop capabilities and gain advocacy for your solutions through building effective working relationships. Discussing solutions with business customers, technical subject matter experts and vendors, to agree, develop and deliver solutions in a truly collaborative set up. Your qualifications & experience Whilst skills, knowledge and prior experience are meaningful to us we want people who are highly motivated with an inquisitive approach to work and a willingness to challenge the status quo. We're also a people business and to support these huge technical endeavours you'll need to use a range of interpersonal skills and take a collaborative approach. Experience of participating in cross disciplined technical teams. Experience of working with 3rd party technical suppliers and co-ordinating development and support activities with their technical teams. Strong stakeholder management with the ability to advocate change and influence technical direction. The ability to self-start and organise personal workload. We will be looking for technical experience in any of the following: Collaboration & Unified Comms (Voice, Video, SharePoint, Email) MS365 Product Suite (Previously Office 365 - Including but not limited to MS Teams, Exchange Online, SharePoint Online, OneDrive for Business) Device, Application & Data Management (Intune, Windows 10 Management) Office Engineering (Telemetry, Add On management & governance) MS365 Security Tooling Azure Active Directory Networking technologies including WAN, LAN and WiFi Process Automation, scripting / coding (Including but not limited to PowerShell, Power Platform, GraphAPI, JSON) Jira and Confluence toolsets You belong here At Schroders Personal Wealth, we welcome all. All colours, cultures, genders, beliefs, religions, ages, people. We depend on the unique approaches of our team members to help us meet our ambitions. We are committed to increasing diversity across our team and ensuring that Schroders Personal Wealth is a place where people from all backgrounds can make an impact and reach their potential. Work in a way that works for you When it comes to flexible working, we'll do our best to accommodate your needs with our flexible working policy. Please enquire in your interview. What we'll give you You can expect a career that's full of opportunity and support to help you develop. We offer a competitive total reward package, which means you share in the success you help create. A market leading defined contribution pension scheme. An additional 4% of your annual salary in a Flexible benefits package that you can select and pay for conveniently via a salary deduction or take as cash. 25 days holiday allowance plus bank holidays. An incentive scheme, based on the company's performance and your contribution to it. About us Schroders Personal Wealth combines over 400 years of expertise from Lloyds Banking Group and Schroders plc, two leading British companies partnering to bring financial planning services to more people in the UK. Our focus is on the personal relationship we develop with our customers, underpinned by leading edge technology, multi-channel customer reach and global investment expertise. We have built a green field infrastructure environment for Schroders Personal Wealth through a number of strategic transformational initiatives including the provision of a new fully cloud based digital environment. We aim to become a top UK financial planning business within five years. Would you like to be part of making this possible Join us Does this sound like a role that you'd like to know more about? If like us, you're more motivated by customers than by targets, and you'd thrive in a culture that is values and client led - then we'd love to hear from you.
Mitel Unified Communication Consultant - £45k - Hemel Hempstead
A Mitel Unified Communication Consultant is required by my client, who are a fantastic and friendly mid sized IT Services provider. The role will be a role with a range of multi-tasking including consulting, pricing and designing all technical supporting documentation to assist with solution propsals, tender responses and sales quotes.
The Mitel Unified Comms Consultant will be undertaking a range of responsibilities, which will make this role interesting and challenging and offer you the opportunity to add skills.
Responsibilities:
* Provide consultation, pricing and design to support sales opportunites
* Undersand and evaluate customer business requirments and propose technical and commerically viable solutions
* Attend customer meetings to support sales opportunities from a technical perspective
* Review and research new products and solutions for the companies consideration
* Produce technical pre and post sale documentation to support proposed solutions
* To provide 2nd/3rd line internal technical support and excalate to exeternal suppliers//providers within a specialized area
* To provide weekly presales resports
* Train colleagues when necessary
Certifications Needed (At least 1 needed) :
* MCSE or Equivalent
* VCP or equivalent
* Recognised UC Professional Qualifications
The salary for this opportunity is £45,000 pa and can be negotiated after the propation period.
If this sounds like the role for you, please send your CV to
Feb 21, 2016
Mitel Unified Communication Consultant - £45k - Hemel Hempstead
A Mitel Unified Communication Consultant is required by my client, who are a fantastic and friendly mid sized IT Services provider. The role will be a role with a range of multi-tasking including consulting, pricing and designing all technical supporting documentation to assist with solution propsals, tender responses and sales quotes.
The Mitel Unified Comms Consultant will be undertaking a range of responsibilities, which will make this role interesting and challenging and offer you the opportunity to add skills.
Responsibilities:
* Provide consultation, pricing and design to support sales opportunites
* Undersand and evaluate customer business requirments and propose technical and commerically viable solutions
* Attend customer meetings to support sales opportunities from a technical perspective
* Review and research new products and solutions for the companies consideration
* Produce technical pre and post sale documentation to support proposed solutions
* To provide 2nd/3rd line internal technical support and excalate to exeternal suppliers//providers within a specialized area
* To provide weekly presales resports
* Train colleagues when necessary
Certifications Needed (At least 1 needed) :
* MCSE or Equivalent
* VCP or equivalent
* Recognised UC Professional Qualifications
The salary for this opportunity is £45,000 pa and can be negotiated after the propation period.
If this sounds like the role for you, please send your CV to