POS established in 1986 are providers of reliable and cost effective Multi-Channel EPoS systems. We have a proven track record of installing systems throughout the UK which have given retailers and hospitality clients the necessary tools to trade successfully both in store and online.
We are POS software and hardware solution specialists providing EPoS Systems, Integrated Ecommerce, Order Processing and Stock Control Solutions to businesses of all sizes including independent, corporate and multi branch.
POS LTD is a company with a strong customer base and an ever expanding EPoS product. We seek a candidate who is invested in continuing our reputation for reliable and intuitive EPoS products.
Job Purpose
The role is to assist in generating fees through the management and development of existing and new clients, to contribute towards the achievement of the financial and other objectives of the Building Consultancy Team.
Hours:
Monday to Friday, 08:45 to 17:45. (1 hour Lunch)
On Call for emergency calls 1 weekend in 3. (Paid extra for weekend work)
Position summary
The key responsibilities for this role are the following:
The candidate will be tasked with supporting our existing customers on a daily basis
Recording customer issues and working through them in an organised fashion.
Testing existing software to ensure it runs smoothly
Finding any possible software issues
Testing new software and upgrading the customer systems.
The role includes the upkeep of all testing/customer documents.
Candidate Requirements:
The ideal candidate would be Microsoft certified and have good knowledge of Microsoft products/operating systems/networking and server setups.
The candidate should demonstrate a methodical and organised approach.
Some of the role is customer facing so a confident and polite telephone manner is required.
Customer training is usually performed remotely but there may be the occasional requirement for a site visit, so a full driver’s license is required.
May 03, 2022
Full time
POS established in 1986 are providers of reliable and cost effective Multi-Channel EPoS systems. We have a proven track record of installing systems throughout the UK which have given retailers and hospitality clients the necessary tools to trade successfully both in store and online.
We are POS software and hardware solution specialists providing EPoS Systems, Integrated Ecommerce, Order Processing and Stock Control Solutions to businesses of all sizes including independent, corporate and multi branch.
POS LTD is a company with a strong customer base and an ever expanding EPoS product. We seek a candidate who is invested in continuing our reputation for reliable and intuitive EPoS products.
Job Purpose
The role is to assist in generating fees through the management and development of existing and new clients, to contribute towards the achievement of the financial and other objectives of the Building Consultancy Team.
Hours:
Monday to Friday, 08:45 to 17:45. (1 hour Lunch)
On Call for emergency calls 1 weekend in 3. (Paid extra for weekend work)
Position summary
The key responsibilities for this role are the following:
The candidate will be tasked with supporting our existing customers on a daily basis
Recording customer issues and working through them in an organised fashion.
Testing existing software to ensure it runs smoothly
Finding any possible software issues
Testing new software and upgrading the customer systems.
The role includes the upkeep of all testing/customer documents.
Candidate Requirements:
The ideal candidate would be Microsoft certified and have good knowledge of Microsoft products/operating systems/networking and server setups.
The candidate should demonstrate a methodical and organised approach.
Some of the role is customer facing so a confident and polite telephone manner is required.
Customer training is usually performed remotely but there may be the occasional requirement for a site visit, so a full driver’s license is required.
Could you be our next IT Technician ? We are a specialist education supplier for all things IT related, currently on the hunt for a talented individual who can step up to a unique challenge.
IT Technician
£27,000 - £34,000 per year (DOE)
Car Allowance
Full Time, Permanent Role
Must Have Existing IT Knowledge (IPv4, VLANS etc)
Stoke-on-Trent, ST7 3RA
Please note: Applicants must be eligible to work in the UK
At ICTn, we are the go-to company for all things IT-related within the education supplier sector. Having been advising educational establishment for almost 20 years, we certainly know a thing or two about IT.
Our owners originally set out to fill a gap in the market – the provision of quality, independent, practical and relevant advice to all individuals in the education sector.
Now, supported by our highly skilled staff, we can confidently lay claim to being one of the UK’s leading specialist ICT providers. From server and storage advice to e-security, network installs and VOIP telephone systems, we cover a huge section of technical ground.
The Role
A wonderful opportunity has just arisen for the right individual to take on a highly rewarding Technician role within the company.
You will be required to visit customer sites in the Midlands and South East. Your day-to-day tasks will include:
Troubleshooting computer hardware and software issues.
Maintaining a log of all support provided.
Installing new hardware and software.
Providing telephone/remote support.
Completion and preparation of all site paperwork.
The Ideal Candidate
As an IT Technician you will need to understand how to maintain and fault find within a computer network, and have knowledge of some or all of the below:
Microsoft Server.
Windows 10.
Active Directory
Virtualistation Software.
Wi-Fi configuration and management.
Switch installation and configuration.
IPv4.
VLANS.
SharePoint
Benefits
Don’t miss this fantastic opportunity to develop your IT career. We can offer:
32 days holiday.
Laptop.
Phone or monthly contribution to own sim costs (usually £10).
Car allowance.
Fuel cost expenses.
Please note: a full DBS check will be carried out for this role
How to apply
If you have the skills and experience required for this Technician position, click “apply” or send your CV to info@ictn.co.uk and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.
You must be eligible to work in the UK.
Other suitable skills and experience includes: IT Technician, IT Engineer, Software Technician, Software Engineer, IT Support Technician, IT Operations Technician, ICT Technician, ICT Engineer, Offsite IT Technician, Computer Technician, Computer Engineer.
Jan 31, 2022
Full time
Could you be our next IT Technician ? We are a specialist education supplier for all things IT related, currently on the hunt for a talented individual who can step up to a unique challenge.
IT Technician
£27,000 - £34,000 per year (DOE)
Car Allowance
Full Time, Permanent Role
Must Have Existing IT Knowledge (IPv4, VLANS etc)
Stoke-on-Trent, ST7 3RA
Please note: Applicants must be eligible to work in the UK
At ICTn, we are the go-to company for all things IT-related within the education supplier sector. Having been advising educational establishment for almost 20 years, we certainly know a thing or two about IT.
Our owners originally set out to fill a gap in the market – the provision of quality, independent, practical and relevant advice to all individuals in the education sector.
Now, supported by our highly skilled staff, we can confidently lay claim to being one of the UK’s leading specialist ICT providers. From server and storage advice to e-security, network installs and VOIP telephone systems, we cover a huge section of technical ground.
The Role
A wonderful opportunity has just arisen for the right individual to take on a highly rewarding Technician role within the company.
You will be required to visit customer sites in the Midlands and South East. Your day-to-day tasks will include:
Troubleshooting computer hardware and software issues.
Maintaining a log of all support provided.
Installing new hardware and software.
Providing telephone/remote support.
Completion and preparation of all site paperwork.
The Ideal Candidate
As an IT Technician you will need to understand how to maintain and fault find within a computer network, and have knowledge of some or all of the below:
Microsoft Server.
Windows 10.
Active Directory
Virtualistation Software.
Wi-Fi configuration and management.
Switch installation and configuration.
IPv4.
VLANS.
SharePoint
Benefits
Don’t miss this fantastic opportunity to develop your IT career. We can offer:
32 days holiday.
Laptop.
Phone or monthly contribution to own sim costs (usually £10).
Car allowance.
Fuel cost expenses.
Please note: a full DBS check will be carried out for this role
How to apply
If you have the skills and experience required for this Technician position, click “apply” or send your CV to info@ictn.co.uk and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.
You must be eligible to work in the UK.
Other suitable skills and experience includes: IT Technician, IT Engineer, Software Technician, Software Engineer, IT Support Technician, IT Operations Technician, ICT Technician, ICT Engineer, Offsite IT Technician, Computer Technician, Computer Engineer.
Robert Half have partnered with an impressive global organisation based in Bicester to recruit a 2nd Line Engineer to join the team. This is an exciting role where you will be the main point of contact for all end-users for their Oxfordshire office, providing 1st and 2nd line support and contribute to Group IT projects. Roles and Responsibilities Assist IT Service Desk Manager on related IT projects including software rollouts, hardware upgrades Support a myriad of systems and hardware for internal and external users Manage user requests through ITSM tool Triage and troubleshoot all queries to resolution Provide routine maintenance About You Proven experience working as a 2nd Line Engineer Strong technical understanding of hardware deployment, network products, O365 administration, Windows 11 support, Active Directory Experience in MDM solutions - InTune, SCCM, Endpoint Manager Knowledge of network protocols including TCP/IP, DCHP, VoIP, WiFi and DNS Outstanding customer service On Offer Salary up to £35,000 DOE Hybrid working (3 days in Bicester office, 2 days WFH, occasional travel to London office) 23 days annual leave plus bank holidays Company bonus Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website:
Apr 25, 2024
Full time
Robert Half have partnered with an impressive global organisation based in Bicester to recruit a 2nd Line Engineer to join the team. This is an exciting role where you will be the main point of contact for all end-users for their Oxfordshire office, providing 1st and 2nd line support and contribute to Group IT projects. Roles and Responsibilities Assist IT Service Desk Manager on related IT projects including software rollouts, hardware upgrades Support a myriad of systems and hardware for internal and external users Manage user requests through ITSM tool Triage and troubleshoot all queries to resolution Provide routine maintenance About You Proven experience working as a 2nd Line Engineer Strong technical understanding of hardware deployment, network products, O365 administration, Windows 11 support, Active Directory Experience in MDM solutions - InTune, SCCM, Endpoint Manager Knowledge of network protocols including TCP/IP, DCHP, VoIP, WiFi and DNS Outstanding customer service On Offer Salary up to £35,000 DOE Hybrid working (3 days in Bicester office, 2 days WFH, occasional travel to London office) 23 days annual leave plus bank holidays Company bonus Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website:
An established client of ours in the professional services sector are looking for a Service Desk Analyst to join their team in Alderley Edge, on a permanent basis. Reporting to the Systems Manager, the successful candidate will provide 1st line support to end-users, support the ERP system and get involved with project work. This is an office-based role, so candidates should be in a commutable distance of Alderley Edge and happy to work on-site, Monday to Friday between 9:00am to 5:30pm. The organisation is undergoing an exciting period of growth in addition to digital transformation, so this is a great opportunity to work with some of the latest technologies and develop your skills further with lots of hands-on training alongside the team. Role Responsibilities: Provide first line technical support to users. Create new users and accounts. Log and record incidents and troubleshoot issues for users to resolution. Support the ERP system (full training is provided in their bespoke system). Update relevant technical documentation. We are looking for someone with 1 + years' experience in a 1st Line Support role who is technically minded and with an understanding of an ERP system. This is a user-facing role, so we are also looking for someone with strong communication skills, a patient approach and someone who is able to explain technical issues to non-technical users. This is an excellent opportunity for an enthusiastic and passionate 1st Line Support Technician to join a successful organisation which champions training, learning and development. Interviews are being arranged immediately for this role, so if this is of interest, please apply now for consideration! If you'd like more information about the role, please contact Georgina for more information on / email your CV to For more information about Senitor and the opportunities we have to offer follow us on Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 25, 2024
Full time
An established client of ours in the professional services sector are looking for a Service Desk Analyst to join their team in Alderley Edge, on a permanent basis. Reporting to the Systems Manager, the successful candidate will provide 1st line support to end-users, support the ERP system and get involved with project work. This is an office-based role, so candidates should be in a commutable distance of Alderley Edge and happy to work on-site, Monday to Friday between 9:00am to 5:30pm. The organisation is undergoing an exciting period of growth in addition to digital transformation, so this is a great opportunity to work with some of the latest technologies and develop your skills further with lots of hands-on training alongside the team. Role Responsibilities: Provide first line technical support to users. Create new users and accounts. Log and record incidents and troubleshoot issues for users to resolution. Support the ERP system (full training is provided in their bespoke system). Update relevant technical documentation. We are looking for someone with 1 + years' experience in a 1st Line Support role who is technically minded and with an understanding of an ERP system. This is a user-facing role, so we are also looking for someone with strong communication skills, a patient approach and someone who is able to explain technical issues to non-technical users. This is an excellent opportunity for an enthusiastic and passionate 1st Line Support Technician to join a successful organisation which champions training, learning and development. Interviews are being arranged immediately for this role, so if this is of interest, please apply now for consideration! If you'd like more information about the role, please contact Georgina for more information on / email your CV to For more information about Senitor and the opportunities we have to offer follow us on Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.
Mortgage Advice Bureau is the UK's leading mortgage intermediary. With over 200 awards and counting, we're proud of our people and reputation in the industry for innovation and supporting people to be their best. We're looking for a Service Desk Technician to join our team, working as a hybrid team between our Derby office (3 days per week) and home (2 days per week) with flexible start and finish working patterns. The person in this role will join our fantastic Service Desk team to support 1st line queries for our Head Office colleagues and growing network of Mortgage firms across the UK to resolve IT issues. Your responsbilities include: Be the point of contact for any queries within the system, both internally and across our network, resolving tasks effectively and efficiently. Diagnoses and provide support for our IT hardware and software, for new and existing users. Ensure all queries are logged and dealt with inside agreed SLA's and analyse and report on trends. Produce and maintain documentation for upcoming and existing software releases. Ensure that a high level of customer service and support is provided to all internal and external customers. Reduce customer down-time, by use of workarounds and ultimately solutions/fixes. Ensure and major incidents are escalated to the appropriate person. To be successful in this role, you will have: Excellent interpersonal and relationship building skills. Problem solving skills, to troubleshoot and fault-find software applications issues. Outstanding customer service skills with a positive outlook. Excellent documentation and knowledge sharing skills. An ability to translate technology into simple terms. Experience of laptop builds and supporting both inhouse and external customers. Experience of helping users to convey information to both technical and non-technical people within the business. Please note the person in this role is expected to be based at our Derby office 5 days a week for their first 6 months to be fully trained. Following 6 months, you are welcome to make use of our hybrid working model. Our flexible working patterns and long list of benefits are some of the many reasons why people love working here. Our stunning Head Office is based in Derby with free parking, a 10 minute walk from Derby train station, excellent bus links and bike racks available. What you can expect from us: Flexible earlier or later start and finish times around our core business hours of 9:30am - 4:30pm (For example, 8.00am-4.30pm, 9.30am-6.00pm) Holiday allowance from 22 days, depending on your job level, rising with each year of service and a buy/sell holiday option. Matched Share Scheme Pension scheme with employer contributions up to 8% Learning and Development offers such as Lunch & Learn sessions, qualification support and more Enhanced Parental leave and Family leave 2 paid Volunteer days every year Employee Assistance Programme Cycle to Work scheme Save 's through our Discounts and Rewards Portal Free breakfast and fruit at HQ Your Birthday off Wellbeing Room onsite Monthly wellbeing events And lots more! We value different experiences and perspectives at MAB and ensure our teams continue to embrace our values in everything we do. As an equal opportunities employer, we are committed to the equal treatment of all current and future employees and do not condone or tolerate discrimination in any form. We aspire to be a diverse and inclusive place to work and welcome everyone from a wide range of backgrounds to apply to join us wide range of backgrounds to apply and join us. If this sounds like the job for you, or you'd like to discuss the opportunity in more detail - please get in touch! Additional Support We will remove barriers that prospective applicants may face at any stage of our recruitment process. If you have additional needs and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact our Recruitment Manager, Hannah Blake hannah.blake(at)mab.org.uk
Apr 25, 2024
Full time
Mortgage Advice Bureau is the UK's leading mortgage intermediary. With over 200 awards and counting, we're proud of our people and reputation in the industry for innovation and supporting people to be their best. We're looking for a Service Desk Technician to join our team, working as a hybrid team between our Derby office (3 days per week) and home (2 days per week) with flexible start and finish working patterns. The person in this role will join our fantastic Service Desk team to support 1st line queries for our Head Office colleagues and growing network of Mortgage firms across the UK to resolve IT issues. Your responsbilities include: Be the point of contact for any queries within the system, both internally and across our network, resolving tasks effectively and efficiently. Diagnoses and provide support for our IT hardware and software, for new and existing users. Ensure all queries are logged and dealt with inside agreed SLA's and analyse and report on trends. Produce and maintain documentation for upcoming and existing software releases. Ensure that a high level of customer service and support is provided to all internal and external customers. Reduce customer down-time, by use of workarounds and ultimately solutions/fixes. Ensure and major incidents are escalated to the appropriate person. To be successful in this role, you will have: Excellent interpersonal and relationship building skills. Problem solving skills, to troubleshoot and fault-find software applications issues. Outstanding customer service skills with a positive outlook. Excellent documentation and knowledge sharing skills. An ability to translate technology into simple terms. Experience of laptop builds and supporting both inhouse and external customers. Experience of helping users to convey information to both technical and non-technical people within the business. Please note the person in this role is expected to be based at our Derby office 5 days a week for their first 6 months to be fully trained. Following 6 months, you are welcome to make use of our hybrid working model. Our flexible working patterns and long list of benefits are some of the many reasons why people love working here. Our stunning Head Office is based in Derby with free parking, a 10 minute walk from Derby train station, excellent bus links and bike racks available. What you can expect from us: Flexible earlier or later start and finish times around our core business hours of 9:30am - 4:30pm (For example, 8.00am-4.30pm, 9.30am-6.00pm) Holiday allowance from 22 days, depending on your job level, rising with each year of service and a buy/sell holiday option. Matched Share Scheme Pension scheme with employer contributions up to 8% Learning and Development offers such as Lunch & Learn sessions, qualification support and more Enhanced Parental leave and Family leave 2 paid Volunteer days every year Employee Assistance Programme Cycle to Work scheme Save 's through our Discounts and Rewards Portal Free breakfast and fruit at HQ Your Birthday off Wellbeing Room onsite Monthly wellbeing events And lots more! We value different experiences and perspectives at MAB and ensure our teams continue to embrace our values in everything we do. As an equal opportunities employer, we are committed to the equal treatment of all current and future employees and do not condone or tolerate discrimination in any form. We aspire to be a diverse and inclusive place to work and welcome everyone from a wide range of backgrounds to apply to join us wide range of backgrounds to apply and join us. If this sounds like the job for you, or you'd like to discuss the opportunity in more detail - please get in touch! Additional Support We will remove barriers that prospective applicants may face at any stage of our recruitment process. If you have additional needs and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact our Recruitment Manager, Hannah Blake hannah.blake(at)mab.org.uk
I am supporting a Milton Keynes client with their search for a Trainee Technician to join their friendly family-run business. The roll offers a really exciting opportunity for someone to develop there skills in a rewarding career. Trainee Technician Role Responsibilities The setup and configuration of new and used equipment. To also run diagnostics and repairs on there product Technical support for both customers and stake holders, including after sales support. Provide on-site installation of product Training of all machines Updating technical files. Project administration. Ensuring installation instructions are sent with every product Required experience: - Repair, maintenance, or installation of technical products experience. Strong problem-solving skills with a focus on delivering positive results. Strong organisational and administration skills. Confident communicator. What is on offer: - Salary from £23,000 - £25,000 depending on experience. 22 days holiday plus bank holidays - Holiday will increase with completed service If you have the technical ability needed for this opportunity and have a strong work ethic, please get in touch! Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Apr 25, 2024
Full time
I am supporting a Milton Keynes client with their search for a Trainee Technician to join their friendly family-run business. The roll offers a really exciting opportunity for someone to develop there skills in a rewarding career. Trainee Technician Role Responsibilities The setup and configuration of new and used equipment. To also run diagnostics and repairs on there product Technical support for both customers and stake holders, including after sales support. Provide on-site installation of product Training of all machines Updating technical files. Project administration. Ensuring installation instructions are sent with every product Required experience: - Repair, maintenance, or installation of technical products experience. Strong problem-solving skills with a focus on delivering positive results. Strong organisational and administration skills. Confident communicator. What is on offer: - Salary from £23,000 - £25,000 depending on experience. 22 days holiday plus bank holidays - Holiday will increase with completed service If you have the technical ability needed for this opportunity and have a strong work ethic, please get in touch! Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Do you want to be part of a long-standing team, who are experts in their field, where no two days are the same and where possibilities to develop new skills and experiences are around every corner? PDS is passionate about creating a friendly, open and inclusive working environment where individuals are supported to excel in their area of expertise. We are continually seeking out new ways to improve our business and are firm believers that everyone should enjoy what they do. What we do We are a technically driven business with over 30 years of expertise; engineering and supporting high integrity control systems where failure simply isn't an option. These can range from small upgrades through to fully integrated turnkey solutions, covering all aspects of technology from control room to field devices. We supply the latest technology to various locations throughout the UK and Europe with our prestigious clients predominantly being within Intelligent Transport Systems (ITS), Highways, Airports and Power sectors. If you are a keen problem solver with excellent communication skills, looking for a challenging yet rewarding career in engineering, look no further. We have an opportunity for an enthusiastic and ambitious Technician to join us on our mission to seamlessly deliver end-to-end control systems. What we need from you. You are a team player who will be working within our system support department who are responsible for preventative maintenance, design and modifications of existing SCADA, PLC and associated sub-systems as well as providing 24-hour emergency call out nationwide. For the right candidate, on the job training and mentoring will be provided to fill any skills gaps you may have. We are looking for: Practical people who have some experience or interest in engineering and technology. Work as part of a team who are responsible for planning, procuring, maintaining, and reporting over a wide range of sites and sub-systems. Someone who enjoys diagnosing and problem solving and is committed to customer service. Willing to travel throughout the UK, working nights on a regular basis. Have a full UK driving licence and valid passport. Have no criminal convictions due to security clearances required by airport authorities. Will be qualified to NVQ, C&G level or above in a relevant Electrical/Electronic or IT engineering discipline. There is plenty of room for growth and progression which is proven by most of the management team beginning their career with us as students. What we offer in return. In addition to a generous salary, you can expect to receive some other great benefits too. 33 floating holidays to take when you like with your entitlement increasing by an additional 2 days every 5 years. Paid overtime. Company performance related bonus. Wellbeing benefit - a monthly instalment made in addition to your salary to contribute towards anything that makes you happy. Pension scheme. Anniversary celebrations it is important to us that we celebrate the commitment and value people have brought to our business over the years. Social events - If there is one thing about PDS, it is that we love to get social, so this is a big part of our culture. Flexible working giving you the ability to finish at 1pm on Fridays. We pride ourselves on being a great place to work but don't just take our word for it, here's what Graduate Engineer Sean has to say. "Everyone at PDS is beyond friendly! I enjoy the diversity of my work whether that be travelling to different locations or having the opportunity to gain experience on a multitude of equipment of varying ages, providing me with some great exposure. I particularly value the diversity of our engineers as each person has their own skillset and expertise. And in the short time I have been with PDS I have met a lot of different people who have all entered into their engineering career from different routes; everyone shares their knowledge and experience with each other, and this has provided me with the foundations required to find my feet as a Graduate Engineer."
Apr 25, 2024
Full time
Do you want to be part of a long-standing team, who are experts in their field, where no two days are the same and where possibilities to develop new skills and experiences are around every corner? PDS is passionate about creating a friendly, open and inclusive working environment where individuals are supported to excel in their area of expertise. We are continually seeking out new ways to improve our business and are firm believers that everyone should enjoy what they do. What we do We are a technically driven business with over 30 years of expertise; engineering and supporting high integrity control systems where failure simply isn't an option. These can range from small upgrades through to fully integrated turnkey solutions, covering all aspects of technology from control room to field devices. We supply the latest technology to various locations throughout the UK and Europe with our prestigious clients predominantly being within Intelligent Transport Systems (ITS), Highways, Airports and Power sectors. If you are a keen problem solver with excellent communication skills, looking for a challenging yet rewarding career in engineering, look no further. We have an opportunity for an enthusiastic and ambitious Technician to join us on our mission to seamlessly deliver end-to-end control systems. What we need from you. You are a team player who will be working within our system support department who are responsible for preventative maintenance, design and modifications of existing SCADA, PLC and associated sub-systems as well as providing 24-hour emergency call out nationwide. For the right candidate, on the job training and mentoring will be provided to fill any skills gaps you may have. We are looking for: Practical people who have some experience or interest in engineering and technology. Work as part of a team who are responsible for planning, procuring, maintaining, and reporting over a wide range of sites and sub-systems. Someone who enjoys diagnosing and problem solving and is committed to customer service. Willing to travel throughout the UK, working nights on a regular basis. Have a full UK driving licence and valid passport. Have no criminal convictions due to security clearances required by airport authorities. Will be qualified to NVQ, C&G level or above in a relevant Electrical/Electronic or IT engineering discipline. There is plenty of room for growth and progression which is proven by most of the management team beginning their career with us as students. What we offer in return. In addition to a generous salary, you can expect to receive some other great benefits too. 33 floating holidays to take when you like with your entitlement increasing by an additional 2 days every 5 years. Paid overtime. Company performance related bonus. Wellbeing benefit - a monthly instalment made in addition to your salary to contribute towards anything that makes you happy. Pension scheme. Anniversary celebrations it is important to us that we celebrate the commitment and value people have brought to our business over the years. Social events - If there is one thing about PDS, it is that we love to get social, so this is a big part of our culture. Flexible working giving you the ability to finish at 1pm on Fridays. We pride ourselves on being a great place to work but don't just take our word for it, here's what Graduate Engineer Sean has to say. "Everyone at PDS is beyond friendly! I enjoy the diversity of my work whether that be travelling to different locations or having the opportunity to gain experience on a multitude of equipment of varying ages, providing me with some great exposure. I particularly value the diversity of our engineers as each person has their own skillset and expertise. And in the short time I have been with PDS I have met a lot of different people who have all entered into their engineering career from different routes; everyone shares their knowledge and experience with each other, and this has provided me with the foundations required to find my feet as a Graduate Engineer."
Employer description: Vix Technology is the global leader in intelligent transportation systems, automated fare collection, and transit analytics. With customers in 200 cities around the world, Vix embraces the complexities of modern public transit to create best-in-class solutions for transit agencies and operators. Vix is passionate about connecting people and communities, combining an open, collaborative mindset with cutting-edge technology to make public transport more accessible and more cost effective for all. Overview: We are looking for an IT Technician Apprentice Network pathway to join our growing team. Salary: £18,000 - £20,000 per annum. Responsibilities include: Provide technical support to customers both internal and external through a range of communication channels Establish and diagnose ICT problems/faults using the required troubleshooting methodology and tools Interpret technical specifications relevant to the ICT tasks Undertake relevant processes using CAD, Google docs/sheets, and occasionally programs such as Sage Apply appropriate testing methodologies to hardware or software or cabling assets What we are looking for: Successful candidates will have: Hands on experience of electronic assembly / manufacture / test Good written and verbal communication skills A passion for IT, networking, and technical design Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Benefits include: Private Healthcare Cycle-to-work scheme A focus on learning and development Future prospects: You will have the potential to progress into more senior roles following the successful completion of the apprenticeship.90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Apr 25, 2024
Full time
Employer description: Vix Technology is the global leader in intelligent transportation systems, automated fare collection, and transit analytics. With customers in 200 cities around the world, Vix embraces the complexities of modern public transit to create best-in-class solutions for transit agencies and operators. Vix is passionate about connecting people and communities, combining an open, collaborative mindset with cutting-edge technology to make public transport more accessible and more cost effective for all. Overview: We are looking for an IT Technician Apprentice Network pathway to join our growing team. Salary: £18,000 - £20,000 per annum. Responsibilities include: Provide technical support to customers both internal and external through a range of communication channels Establish and diagnose ICT problems/faults using the required troubleshooting methodology and tools Interpret technical specifications relevant to the ICT tasks Undertake relevant processes using CAD, Google docs/sheets, and occasionally programs such as Sage Apply appropriate testing methodologies to hardware or software or cabling assets What we are looking for: Successful candidates will have: Hands on experience of electronic assembly / manufacture / test Good written and verbal communication skills A passion for IT, networking, and technical design Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Benefits include: Private Healthcare Cycle-to-work scheme A focus on learning and development Future prospects: You will have the potential to progress into more senior roles following the successful completion of the apprenticeship.90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
My client is a well-established MSP, and they are looking for a strong 2nd Line IT Technician to join their growing team. They have a small close knit, family feel team offering you a great opportunity to get hands on with a wide range of technology, be an escalation point, get hands on with project work and work with their wide range of clients on a consultancy basis. The position is mainly desk based but some occasional travel to client sites may be required as and when the business needs so a full UK License and access to a car is a must. Key Responsibilities: Provide 2nd line technical support via phone, email, and face-to-face for internal and external customers. Record all support requests in service desk system and ensure timely resolution within SLA. Support 1st line technicians, be an escalation point, offer advice, and teach when necessary. Prepare and configure new equipment, including PCs, laptops, routers, servers, and network switches. Communicate with third-party suppliers to ensure service delivery. Proactively monitor and update IT systems and respond to potential issues. Configure and administrate Microsoft 365 products and escalate complex issues to the senior team. Manage and implement client infrastructure projects, and plan effectively. Occasional site visits to help support clients when needed - Clients are mainly Northwest based. Essential skills + Requirements: Proficient in Windows based issues and can solve independently Good General IT Knowledge VMware + Hyper-V experience Previous experience with VOIP Strong support and configuration of Microsoft 365 Installation and configuration of Laptops and PCs Good experience of supporting Microsoft Servers Installation and Configuration of Routers and Switches Good troubleshooting email issues Cloud Backup Solutions 3 Years of IT Support (MSP experience is a bonus) Must have a clean driving license + car Job title: 2nd Line IT Engineer Location: Bolton Work Pattern: Mon-Fri 9am-5pm - Hybrid working and occasional travel required If you are a team player with a can-do attitude and a desire to learn, my client would love to hear from you. They offer a competitive salary package and opportunities for career progression. Apply now to join their team of passionate IT professionals by applying with a copy of your up-to-date CV. BeTechnology Group Limited is acting as an Employment Agency in relation to this vacancy.
Apr 25, 2024
Full time
My client is a well-established MSP, and they are looking for a strong 2nd Line IT Technician to join their growing team. They have a small close knit, family feel team offering you a great opportunity to get hands on with a wide range of technology, be an escalation point, get hands on with project work and work with their wide range of clients on a consultancy basis. The position is mainly desk based but some occasional travel to client sites may be required as and when the business needs so a full UK License and access to a car is a must. Key Responsibilities: Provide 2nd line technical support via phone, email, and face-to-face for internal and external customers. Record all support requests in service desk system and ensure timely resolution within SLA. Support 1st line technicians, be an escalation point, offer advice, and teach when necessary. Prepare and configure new equipment, including PCs, laptops, routers, servers, and network switches. Communicate with third-party suppliers to ensure service delivery. Proactively monitor and update IT systems and respond to potential issues. Configure and administrate Microsoft 365 products and escalate complex issues to the senior team. Manage and implement client infrastructure projects, and plan effectively. Occasional site visits to help support clients when needed - Clients are mainly Northwest based. Essential skills + Requirements: Proficient in Windows based issues and can solve independently Good General IT Knowledge VMware + Hyper-V experience Previous experience with VOIP Strong support and configuration of Microsoft 365 Installation and configuration of Laptops and PCs Good experience of supporting Microsoft Servers Installation and Configuration of Routers and Switches Good troubleshooting email issues Cloud Backup Solutions 3 Years of IT Support (MSP experience is a bonus) Must have a clean driving license + car Job title: 2nd Line IT Engineer Location: Bolton Work Pattern: Mon-Fri 9am-5pm - Hybrid working and occasional travel required If you are a team player with a can-do attitude and a desire to learn, my client would love to hear from you. They offer a competitive salary package and opportunities for career progression. Apply now to join their team of passionate IT professionals by applying with a copy of your up-to-date CV. BeTechnology Group Limited is acting as an Employment Agency in relation to this vacancy.
Our client has a fantastic opportunity for an IT Site Technician to join the team providing network support on-site at a school in Bromsgrove, Worcester. IT Site TechnicianBromsgrove, Worcester, B60 Full time, permanent Salary dependent on experience Please Note: Applicants must be authorised to work in the UK Our client provides education technology for schools and academies. From complex school ICT network installations to the simple supply of hardware, they offer outstanding advice, robust products & trusted school IT technical support. They have a vacancy based at a private school in Bromsgrove (Worcester) for an IT Site Technician to provide support to all stakeholders (teaching and support Staff, students, visitors and guests), develop and support the running of the school's ICT systems. Job Role: Reporting into the Site IT Manager, you will be working within a team of 7. Day-to-day provision of support of the school's ICT resources, Support of the client's core infrastructure, services and data within defined SLAs to ensure a continuity of service to all users including fault diagnosis, and resolution Prioritise workloads to maintain service levels within a structured service framework Proactive in your approach The ideal IT Engineer will have Proven experience of working in IT support services or working at a competent level Attention to detail with a methodical and professional approach to service delivery. Experience of working within an education environment and have proven experience of customer facing hands-on support, maintenance and installation with the technologies listed below: Knowledge of virtualisation solutions, preferably Hyper V Knowledge and understanding of Windows 10 and Windows Server 2016/2019/2022 Operating Systems. Office 365, Azure, Intune and Autopilot knowledge Google Workspace Server hardware Active Directory, Group Policy and Domain Services Understanding of networking technologies including TCP/IP, VLAN, switching, routing and firewall configuration. Enterprise networking systems (wired and wireless) Educational MIS systems an advantage but not essential Audio & Visual equipment, interactive screens, whiteboards and projectors Salary and Benefits: A competitive basic salary dependant on experience Holiday allowance of 21 days plus bank holidays Regular 1-2-1 meetings and development reviews to help you reach your full potential while feeling truly valued and appreciated for the work that you do A vibrant staff community Assistance & Guidance from our central Technical Team How to apply for the role: If you have the skills and experience required for this position, click "apply" today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents. You must be authorised to work in the UK. No agencies please. Flat Fee Recruiter is an advertising agency promoting this role on behalf of the employer. You will be contacted directly by the employer and not Flat Fee Recruiter should they wish to move forward with your application. Other suitable skills and experience include IT Service Engineer, IT, IT Support, IT Support Engineer, IT Support Technician, ICT Technician, Network Engineer, Site Engineer, Technical Support, ICT, Information Technology, IT Site Engineer, IT Engineer
Apr 24, 2024
Full time
Our client has a fantastic opportunity for an IT Site Technician to join the team providing network support on-site at a school in Bromsgrove, Worcester. IT Site TechnicianBromsgrove, Worcester, B60 Full time, permanent Salary dependent on experience Please Note: Applicants must be authorised to work in the UK Our client provides education technology for schools and academies. From complex school ICT network installations to the simple supply of hardware, they offer outstanding advice, robust products & trusted school IT technical support. They have a vacancy based at a private school in Bromsgrove (Worcester) for an IT Site Technician to provide support to all stakeholders (teaching and support Staff, students, visitors and guests), develop and support the running of the school's ICT systems. Job Role: Reporting into the Site IT Manager, you will be working within a team of 7. Day-to-day provision of support of the school's ICT resources, Support of the client's core infrastructure, services and data within defined SLAs to ensure a continuity of service to all users including fault diagnosis, and resolution Prioritise workloads to maintain service levels within a structured service framework Proactive in your approach The ideal IT Engineer will have Proven experience of working in IT support services or working at a competent level Attention to detail with a methodical and professional approach to service delivery. Experience of working within an education environment and have proven experience of customer facing hands-on support, maintenance and installation with the technologies listed below: Knowledge of virtualisation solutions, preferably Hyper V Knowledge and understanding of Windows 10 and Windows Server 2016/2019/2022 Operating Systems. Office 365, Azure, Intune and Autopilot knowledge Google Workspace Server hardware Active Directory, Group Policy and Domain Services Understanding of networking technologies including TCP/IP, VLAN, switching, routing and firewall configuration. Enterprise networking systems (wired and wireless) Educational MIS systems an advantage but not essential Audio & Visual equipment, interactive screens, whiteboards and projectors Salary and Benefits: A competitive basic salary dependant on experience Holiday allowance of 21 days plus bank holidays Regular 1-2-1 meetings and development reviews to help you reach your full potential while feeling truly valued and appreciated for the work that you do A vibrant staff community Assistance & Guidance from our central Technical Team How to apply for the role: If you have the skills and experience required for this position, click "apply" today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents. You must be authorised to work in the UK. No agencies please. Flat Fee Recruiter is an advertising agency promoting this role on behalf of the employer. You will be contacted directly by the employer and not Flat Fee Recruiter should they wish to move forward with your application. Other suitable skills and experience include IT Service Engineer, IT, IT Support, IT Support Engineer, IT Support Technician, ICT Technician, Network Engineer, Site Engineer, Technical Support, ICT, Information Technology, IT Site Engineer, IT Engineer
Job title: 1st Line Support Technician Salary: up to £29k + Bonuses Location : Wymondham My client is a driven and successful company, and they are looking for a 1st line support Technician to join their team. This role requires someone who is process orientated, effective and has the ability to build rapport with their clients. They are a great company who are willing to invest time in their staff to be successful, they are looking for someone who has a previous background in IT and is looking for a long-term role. The ideal candidate will be someone who is a team player and a good sense of humour. Responsibilities: Support for PCs and servers remotely and on-site (Win10, 2008, 2012, 2016, 2019 & 2022) Installing PCs / upgrading software Administration of IP phone systems Supporting customer applications Setting up email accounts and website hosting Support for Mac's remotely and on-site Technical skills: Anti-Virus, Disk Space, Memory/CPU, Office 365 Management, VPN Issues Connectivity/ Wi-Fi Troubleshooting, Active Directory, Service Cancellations IT Solutions & Project Work Attributes: Previous experience working for an MSP or Software house would be desirable Team player Keen to learn Confident communicating over the phone
Apr 24, 2024
Full time
Job title: 1st Line Support Technician Salary: up to £29k + Bonuses Location : Wymondham My client is a driven and successful company, and they are looking for a 1st line support Technician to join their team. This role requires someone who is process orientated, effective and has the ability to build rapport with their clients. They are a great company who are willing to invest time in their staff to be successful, they are looking for someone who has a previous background in IT and is looking for a long-term role. The ideal candidate will be someone who is a team player and a good sense of humour. Responsibilities: Support for PCs and servers remotely and on-site (Win10, 2008, 2012, 2016, 2019 & 2022) Installing PCs / upgrading software Administration of IP phone systems Supporting customer applications Setting up email accounts and website hosting Support for Mac's remotely and on-site Technical skills: Anti-Virus, Disk Space, Memory/CPU, Office 365 Management, VPN Issues Connectivity/ Wi-Fi Troubleshooting, Active Directory, Service Cancellations IT Solutions & Project Work Attributes: Previous experience working for an MSP or Software house would be desirable Team player Keen to learn Confident communicating over the phone
Are you looking to provide world class infrastructure support to a range of exceptional clients? Do you want to work for a company that provides you with the tools and training to succeed to the next level of your career? Are you all about top quality work and providing the best client experience? If you are looking for a role where you can provide world class day-to-day front-end support, including resolving incidents and fulfilling service requests to minimise client disruption, then this could be the one for you. This role is pivotal to the daily operation of the business, ensuring that clients' requirements are met accurately and efficiently. This is 40hrs per week, Mon - Fri, 8am -5pm. There will be a requirement to be flexible and available at weekends. 75% of your time will be spent attending client sites with the remaining 25% office based in Cambridgeshire. In return you will get Annual leave 33days (inc. 8 bank hols) 24/7 Free access to all courses on Udemy for Business 5% & 5% Pension. 4x Death in service Store discounts. Cycle to work. EV scheme (after 2 years' service) Referral programme Free onsite parking Duties & Responsibilities of the Infrastructure Engineer: Work as a technically experienced and knowledgeable member of the Infrastructure Team. Provide prompt, accurate, and consistent communication to colleagues and clients. Learn and understand every intricate detail of a client or collection of clients' systems and infrastructures and update and maintain client documentation. As a key member of the onboarding team you will be responsible for assessing and comprehensively documenting current systems and infrastructure. Investigate, diagnose, and resolve technical incidents, escalating appropriately within the infrastructure team for collaboration where necessary. Guide and support 1st, 2nd, and 3rd Line Service Desk Analysts, as well as Field Service Technicians, mentoring and coaching to enhance skills and abilities and creating documentation. Excel and perform comfortably to high standards with little intervention and assistance. Continuously improve knowledge and understanding across the various software and hardware technologies supported and implemented by the business. Liaise with 3rd party support for ticket resolution as appropriate. Work with our Sales team to advise on and propose improvements to client infrastructures/systems. Travel to and from client sites across the UK (some overnight stays possible) leading the technical installation, implementation and delivery of projects and management and resolution of problem incidents. What you will need to succeed as an Infrastructure Engineer: Relevant IT qualification for example NVQ, Diploma or Degree. MCSA Windows Server 2016-22 or equivalent MTA: Networking, Security and Windows Server Administrator Fundamental. Microsoft Certified: Azure Fundamentals Microsoft 365 Certified: Fundamentals or equivalent Microsoft Exchange qualifications Working knowledge and experience of Windows Server, Windows Desktop, Microsoft Exchange, Remote Desktop Services and Active Directory. A strong understanding of IT Networking principals such as DNS, DHCP, TCP/IP, WAN, LAN, WLAN, VLAN and Wi-Fi topologies. Previous experience in managing various Firewall technologies -Checkpoint, Meraki, Sophos, Watchguard and Fortinet. Virtualization technologies -VMWare, Hyper-V, Citrix. Experience in cloud technologies such as Azure, AWS and Google Cloud. Microsoft 365 knowledge and experience -MFA, SSO, OneDrive, Teams, SharePoint, In Tune, Entra / Entra Cloud Sync. Backup/ disaster recovery- Cove data protection, Veeam. Endpoint Security and Management - SentinelOne. Experience designing, installing, and supporting VOiP systems and technologies. Experience of working with a variety of clients across multiple industries. Expert knowledge of mobile phone devices, both apple and android, and hardware such as printers and Bluetooth peripherals. A good understanding of GDPR principals. Core understanding of Cyber Security principals. If you are interested in finding out more about this position, please contact Daniel for a chat or apply now. If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy.
Apr 24, 2024
Full time
Are you looking to provide world class infrastructure support to a range of exceptional clients? Do you want to work for a company that provides you with the tools and training to succeed to the next level of your career? Are you all about top quality work and providing the best client experience? If you are looking for a role where you can provide world class day-to-day front-end support, including resolving incidents and fulfilling service requests to minimise client disruption, then this could be the one for you. This role is pivotal to the daily operation of the business, ensuring that clients' requirements are met accurately and efficiently. This is 40hrs per week, Mon - Fri, 8am -5pm. There will be a requirement to be flexible and available at weekends. 75% of your time will be spent attending client sites with the remaining 25% office based in Cambridgeshire. In return you will get Annual leave 33days (inc. 8 bank hols) 24/7 Free access to all courses on Udemy for Business 5% & 5% Pension. 4x Death in service Store discounts. Cycle to work. EV scheme (after 2 years' service) Referral programme Free onsite parking Duties & Responsibilities of the Infrastructure Engineer: Work as a technically experienced and knowledgeable member of the Infrastructure Team. Provide prompt, accurate, and consistent communication to colleagues and clients. Learn and understand every intricate detail of a client or collection of clients' systems and infrastructures and update and maintain client documentation. As a key member of the onboarding team you will be responsible for assessing and comprehensively documenting current systems and infrastructure. Investigate, diagnose, and resolve technical incidents, escalating appropriately within the infrastructure team for collaboration where necessary. Guide and support 1st, 2nd, and 3rd Line Service Desk Analysts, as well as Field Service Technicians, mentoring and coaching to enhance skills and abilities and creating documentation. Excel and perform comfortably to high standards with little intervention and assistance. Continuously improve knowledge and understanding across the various software and hardware technologies supported and implemented by the business. Liaise with 3rd party support for ticket resolution as appropriate. Work with our Sales team to advise on and propose improvements to client infrastructures/systems. Travel to and from client sites across the UK (some overnight stays possible) leading the technical installation, implementation and delivery of projects and management and resolution of problem incidents. What you will need to succeed as an Infrastructure Engineer: Relevant IT qualification for example NVQ, Diploma or Degree. MCSA Windows Server 2016-22 or equivalent MTA: Networking, Security and Windows Server Administrator Fundamental. Microsoft Certified: Azure Fundamentals Microsoft 365 Certified: Fundamentals or equivalent Microsoft Exchange qualifications Working knowledge and experience of Windows Server, Windows Desktop, Microsoft Exchange, Remote Desktop Services and Active Directory. A strong understanding of IT Networking principals such as DNS, DHCP, TCP/IP, WAN, LAN, WLAN, VLAN and Wi-Fi topologies. Previous experience in managing various Firewall technologies -Checkpoint, Meraki, Sophos, Watchguard and Fortinet. Virtualization technologies -VMWare, Hyper-V, Citrix. Experience in cloud technologies such as Azure, AWS and Google Cloud. Microsoft 365 knowledge and experience -MFA, SSO, OneDrive, Teams, SharePoint, In Tune, Entra / Entra Cloud Sync. Backup/ disaster recovery- Cove data protection, Veeam. Endpoint Security and Management - SentinelOne. Experience designing, installing, and supporting VOiP systems and technologies. Experience of working with a variety of clients across multiple industries. Expert knowledge of mobile phone devices, both apple and android, and hardware such as printers and Bluetooth peripherals. A good understanding of GDPR principals. Core understanding of Cyber Security principals. If you are interested in finding out more about this position, please contact Daniel for a chat or apply now. If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy.
Location : Glasgow Position: IT Technician - Manufacturing Salary: 30,000 per annum Job Type: This is a fixed term contact (12 months) We are looking for a IT Technician to join our Glasgow based manufacturing client. The ideal candidate will have a strong background in IT support with expertise in Active Directory, Azure, Remote Desktop Services, VMWare, VLANs, and SQL. Responsibilities: Administration of the IT requirements on site Support the installation, support, and security of the network and IT system hardware infrastructure Provide internal management of the company's Active Directory and email systems Identify the needs of users, provide expertise, and ensure follow up Provide technical support and user assistance Participate in the maintenance of internal business tools in collaboration with end users Communicate and update staff on all IT issues Set up new starters with laptops and access to IT systems You must have: Proven experience working in IT support roles Excellent problem-solving and communication skills Ability to work independently and as part of a team Essential skills required: Active Directory Azure Exchange SQL Remote Desktop Services Office 365 Wi-Fi Management Access Control / Time and Attendance Firewall Management VLANs VMWare Antivirus and Threat Protection If you are a motivated IT professional with a passion for technology and a desire to make a difference, we encourage you to apply for the IT Technician position!
Apr 24, 2024
Contractor
Location : Glasgow Position: IT Technician - Manufacturing Salary: 30,000 per annum Job Type: This is a fixed term contact (12 months) We are looking for a IT Technician to join our Glasgow based manufacturing client. The ideal candidate will have a strong background in IT support with expertise in Active Directory, Azure, Remote Desktop Services, VMWare, VLANs, and SQL. Responsibilities: Administration of the IT requirements on site Support the installation, support, and security of the network and IT system hardware infrastructure Provide internal management of the company's Active Directory and email systems Identify the needs of users, provide expertise, and ensure follow up Provide technical support and user assistance Participate in the maintenance of internal business tools in collaboration with end users Communicate and update staff on all IT issues Set up new starters with laptops and access to IT systems You must have: Proven experience working in IT support roles Excellent problem-solving and communication skills Ability to work independently and as part of a team Essential skills required: Active Directory Azure Exchange SQL Remote Desktop Services Office 365 Wi-Fi Management Access Control / Time and Attendance Firewall Management VLANs VMWare Antivirus and Threat Protection If you are a motivated IT professional with a passion for technology and a desire to make a difference, we encourage you to apply for the IT Technician position!
Elevation Recruitment Group is on the hunt for 3 Project Delivery Technicians to join one of our key clients in Sheffield on 6-month fixed-term contracts starting in May 2024. The roles will consist of 3 months training followed by 3 months project work and would be ideal opportunities for recent IT/Computing/ Networking Graduates in the Yorkshire area! Sheffield based, hybrid working offered once training is complete Salary £25,000 - £30,000 You will take ownership of the preparation and handover phases of the technical delivery of industry leading LAN and wireless data services to our clients new and existing customers Key duties & responsibilities Setup of LAN and wireless networks Ordering site equipment in line with project budgets Configuring site equipment in-line with design documentation Provisioning LAN infrastructure using ZTP Creating and updating work packs / Plan of Works for installs Creating documentation for our Support team so they can assist with customer issues Supporting third parties with provisioning of their systems (CCTV, Door Access, etc.) Updating project stakeholders on install status Assisting Support teams with customer issues where required Managing equipment configuration deadlines ready for shipment We are keen to speak with individuals who possess the following skills and experience: Understanding of TCP/IP within an ISP environment Understanding and use of switching infrastructure and protocols Understanding, use and implementation of LAN and WAN technologies Understanding, use and implementation of wireless technologies Working knowledge of operating systems to include Windows and Linux Working knowledge of Microsoft Excel IT/networking degree, equivalent education, qualification, or experience To find out more contact us today!
Apr 24, 2024
Contractor
Elevation Recruitment Group is on the hunt for 3 Project Delivery Technicians to join one of our key clients in Sheffield on 6-month fixed-term contracts starting in May 2024. The roles will consist of 3 months training followed by 3 months project work and would be ideal opportunities for recent IT/Computing/ Networking Graduates in the Yorkshire area! Sheffield based, hybrid working offered once training is complete Salary £25,000 - £30,000 You will take ownership of the preparation and handover phases of the technical delivery of industry leading LAN and wireless data services to our clients new and existing customers Key duties & responsibilities Setup of LAN and wireless networks Ordering site equipment in line with project budgets Configuring site equipment in-line with design documentation Provisioning LAN infrastructure using ZTP Creating and updating work packs / Plan of Works for installs Creating documentation for our Support team so they can assist with customer issues Supporting third parties with provisioning of their systems (CCTV, Door Access, etc.) Updating project stakeholders on install status Assisting Support teams with customer issues where required Managing equipment configuration deadlines ready for shipment We are keen to speak with individuals who possess the following skills and experience: Understanding of TCP/IP within an ISP environment Understanding and use of switching infrastructure and protocols Understanding, use and implementation of LAN and WAN technologies Understanding, use and implementation of wireless technologies Working knowledge of operating systems to include Windows and Linux Working knowledge of Microsoft Excel IT/networking degree, equivalent education, qualification, or experience To find out more contact us today!
Leakage Reduction Technician Salary: 28k - 35k Location: Oxford / Reading / Maidenhead / High Wycombe Working Week: Monday to Friday Please note this is night work The Role: The role will provide support for the specialist field teams working across your Region within Thames Valley. Experience of Leakage control & network operations is key with the ability to work in a team or as an individual, guide and coach a team for the right outcome and/or solution. Looking for an individual who wants to join a flexible, versatile team, and bring energy & drive to work within and support an operational team. Managing the delivery of planned levels of service to the customer and improve the capability and effectiveness of the wider Leakage team to include leakage surveys, night surveys, DMA isolations, step testing, district validation, valve integrity and pressure tests. Data analysis and detailed interrogation of flow & pressure data covering Thames Valley Region. We value our people and if you have the motivation, passion and drive to succeed, along with meeting the criteria below we want you to join us: Requirements: Individuals with a minimum of 3 years Water in Leakage Management. Minimum GCSE pass grades / time served experience. Relevant Network Experience. A full driving licence. Operation of assets on mains Carrying out distribution main isolation Conducting Pressure, Flow, or Noise data logging Experience in Step testing Familiarity with DMA integrity tests Clean water quality sampling, such as chlorine and turbidity readings, with an understanding of sampling frequency Experience of working with skilled employees at differing levels. Extensive experience of working in a multi-faceted Leakage operational environment, with a proven ability to develop, optimise and ultimately implement culture and performance improvements. A thorough technical knowledge of ALC activities and Network Operations. Experienced in all aspects of International Leakage Techniques and District Metered Area management. Understanding of hydraulics, valve operation, pressure, flow and leakage monitoring/control/data-analytics. Computer literate with corporate software packages and a good knowledge of Microsoft Teams/Excel/Word is essential. Familiarity with mobile working technology. Knowledge of Health and Safety management & requirements. Coaching skills. Tasks: Valve operations on the network. Calm network adherence at all times. Ensure that adequate records are kept and submitted correctly to satisfy the requirements of the Contract/Management team, Head Office and Client. Achieve detection targets/ support ESPB detection model. Identify UFW on the network. Property identification eg prop count Quantify leaks Support your overall team by carrying out strategic shuts on the network to quantify leaks and CSLs. Data logging customer meters. Gang assist support - improve gang support/ learning feedback/ on site training. level, identify/feedback any training issues. Implement new trials. Trialing of new technology/equipment. Assist failing techs with support to enable them to achieve targets. All paperwork to be submitted on time. Training feedback. Backfill any gaps in the team if required. Support for Supervisors. Ensure you are fully compliant and working to the red book. Promote the use and adoption of different leakage approaches and techniques ie Hydrophones, Enigma logger, Groundmics etc Ensure daily, weekly and monthly Reduction targets are achieved across the team Promote and maintain client focus, ensuring that client requirements are identified and met. Understand and implement the company's policies and procedures, and ensures that all personnel appreciate their responsibilities and accountability within the policy's / procedures Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
Apr 24, 2024
Full time
Leakage Reduction Technician Salary: 28k - 35k Location: Oxford / Reading / Maidenhead / High Wycombe Working Week: Monday to Friday Please note this is night work The Role: The role will provide support for the specialist field teams working across your Region within Thames Valley. Experience of Leakage control & network operations is key with the ability to work in a team or as an individual, guide and coach a team for the right outcome and/or solution. Looking for an individual who wants to join a flexible, versatile team, and bring energy & drive to work within and support an operational team. Managing the delivery of planned levels of service to the customer and improve the capability and effectiveness of the wider Leakage team to include leakage surveys, night surveys, DMA isolations, step testing, district validation, valve integrity and pressure tests. Data analysis and detailed interrogation of flow & pressure data covering Thames Valley Region. We value our people and if you have the motivation, passion and drive to succeed, along with meeting the criteria below we want you to join us: Requirements: Individuals with a minimum of 3 years Water in Leakage Management. Minimum GCSE pass grades / time served experience. Relevant Network Experience. A full driving licence. Operation of assets on mains Carrying out distribution main isolation Conducting Pressure, Flow, or Noise data logging Experience in Step testing Familiarity with DMA integrity tests Clean water quality sampling, such as chlorine and turbidity readings, with an understanding of sampling frequency Experience of working with skilled employees at differing levels. Extensive experience of working in a multi-faceted Leakage operational environment, with a proven ability to develop, optimise and ultimately implement culture and performance improvements. A thorough technical knowledge of ALC activities and Network Operations. Experienced in all aspects of International Leakage Techniques and District Metered Area management. Understanding of hydraulics, valve operation, pressure, flow and leakage monitoring/control/data-analytics. Computer literate with corporate software packages and a good knowledge of Microsoft Teams/Excel/Word is essential. Familiarity with mobile working technology. Knowledge of Health and Safety management & requirements. Coaching skills. Tasks: Valve operations on the network. Calm network adherence at all times. Ensure that adequate records are kept and submitted correctly to satisfy the requirements of the Contract/Management team, Head Office and Client. Achieve detection targets/ support ESPB detection model. Identify UFW on the network. Property identification eg prop count Quantify leaks Support your overall team by carrying out strategic shuts on the network to quantify leaks and CSLs. Data logging customer meters. Gang assist support - improve gang support/ learning feedback/ on site training. level, identify/feedback any training issues. Implement new trials. Trialing of new technology/equipment. Assist failing techs with support to enable them to achieve targets. All paperwork to be submitted on time. Training feedback. Backfill any gaps in the team if required. Support for Supervisors. Ensure you are fully compliant and working to the red book. Promote the use and adoption of different leakage approaches and techniques ie Hydrophones, Enigma logger, Groundmics etc Ensure daily, weekly and monthly Reduction targets are achieved across the team Promote and maintain client focus, ensuring that client requirements are identified and met. Understand and implement the company's policies and procedures, and ensures that all personnel appreciate their responsibilities and accountability within the policy's / procedures Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
IT Support Technician Are you passionate about providing top-notch technical assistance? Do you thrive in a dynamic team environment where your skills are valued and your growth is encouraged? If so, we have an exciting opportunity for you! Position: IT Support Technician - First Line Support Salary: 30,000- 35,000 Location: Tonbridge, Kent Benefits: Healthcare, Pension, 28 days holiday, on-site parking Employer: An esteemed IT Services provider with a growing client base. About the Role: In this role, you'll be responsible for providing first-line support to clients, diagnosing technical issues, and ensuring prompt resolution. This is an excellent opportunity for someone who is passionate about IT support and enjoys working in a collaborative team environment. Responsibilities: Responding to client inquiries and providing technical assistance via phone, email, or chat. Troubleshooting hardware, software, and network issues. Collaborating with team members to ensure efficient service delivery. Continuously expanding your knowledge and skills in IT support. Requirements: Previous experience in an IT support role. Proficiency in Microsoft technologies and Active Directory. Familiarity with Managed Service Provider (MSP) environments is advantageous. Must have own car for client visits. Why Apply? Join a reputable IT services provider with a growing client base. Competitive salary and comprehensive benefits package. Opportunity for professional development and career growth. If you're ready to take the next step in your IT support career, we want to hear from you!
Apr 24, 2024
Full time
IT Support Technician Are you passionate about providing top-notch technical assistance? Do you thrive in a dynamic team environment where your skills are valued and your growth is encouraged? If so, we have an exciting opportunity for you! Position: IT Support Technician - First Line Support Salary: 30,000- 35,000 Location: Tonbridge, Kent Benefits: Healthcare, Pension, 28 days holiday, on-site parking Employer: An esteemed IT Services provider with a growing client base. About the Role: In this role, you'll be responsible for providing first-line support to clients, diagnosing technical issues, and ensuring prompt resolution. This is an excellent opportunity for someone who is passionate about IT support and enjoys working in a collaborative team environment. Responsibilities: Responding to client inquiries and providing technical assistance via phone, email, or chat. Troubleshooting hardware, software, and network issues. Collaborating with team members to ensure efficient service delivery. Continuously expanding your knowledge and skills in IT support. Requirements: Previous experience in an IT support role. Proficiency in Microsoft technologies and Active Directory. Familiarity with Managed Service Provider (MSP) environments is advantageous. Must have own car for client visits. Why Apply? Join a reputable IT services provider with a growing client base. Competitive salary and comprehensive benefits package. Opportunity for professional development and career growth. If you're ready to take the next step in your IT support career, we want to hear from you!
Are you looking to provide world class infrastructure support to a range of exceptional clients? Do you want to work for a company that provides you with the tools and training to succeed to the next level of your career? Are you all about top quality work and providing the best client experience? If you are looking for a role where you can provide world class day-to-day front-end support, including resolving incidents and fulfilling service requests to minimise client disruption, then this could be the one for you. This role is pivotal to the daily operation of the business, ensuring that clients' requirements are met accurately and efficiently. This is 40hrs per week, Mon Fri, 8am -5pm. There will be a requirement to be flexible and available at weekends. 75% of your time will be spent attending client sites with the remaining 25% office based in Cambridgeshire. In return you will get Annual leave 33days (inc. 8 bank hols) 24/7 Free access to all courses on Udemy for Business 5% & 5% Pension. 4x Death in service Store discounts. Cycle to work. EV scheme (after 2 years service) Referral programme Free onsite parking Duties & Responsibilities of the Infrastructure Engineer: Work as a technically experienced and knowledgeable member of the Infrastructure Team. Provide prompt, accurate, and consistent communication to colleagues and clients. Learn and understand every intricate detail of a client or collection of clients' systems and infrastructures and update and maintain client documentation. As a key member of the onboarding team you will be responsible for assessing and comprehensively documenting current systems and infrastructure. Investigate, diagnose, and resolve technical incidents, escalating appropriately within the infrastructure team for collaboration where necessary. Guide and support 1st, 2nd, and 3rd Line Service Desk Analysts, as well as Field Service Technicians, mentoring and coaching to enhance skills and abilities and creating documentation. Excel and perform comfortably to high standards with little intervention and assistance. Continuously improve knowledge and understanding across the various software and hardware technologies. Liaise with 3rd party support for ticket resolution as appropriate. Work with our Sales team to advise on and propose improvements to client infrastructures/systems. Travel to and from client sites across the UK (some overnight stays possible) leading the technical installation, implementation and delivery of projects and management and resolution of problem incidents. What you will need to succeed as an Infrastructure Engineer: Relevant IT qualification for example NVQ, Diploma or Degree. MCSA Windows Server 2016-22 or equivalent MTA: Networking, Security and Windows Server Administrator Fundamental. Microsoft Certified: Azure Fundamentals Microsoft 365 Certified: Fundamentals or equivalent Microsoft Exchange qualifications Working knowledge and experience of Windows Server, Windows Desktop, Microsoft Exchange, Remote Desktop Services and Active Directory. A strong understanding of IT Networking principals such as DNS, DHCP, TCP/IP, WAN, LAN, WLAN, VLAN and Wi-Fi topologies. Previous experience in managing various Firewall technologies -Checkpoint, Meraki, Sophos, Watchguard and Fortinet. Virtualization technologies -VMWare, Hyper-V, Citrix. Experience in cloud technologies such as Azure, AWS and Google Cloud. Microsoft 365 knowledge and experience -MFA, SSO, OneDrive, Teams, SharePoint, In Tune, Entra / Entra Cloud Sync. Backup/ disaster recovery- Cove data protection, Veeam. Endpoint Security and Management - SentinelOne. Experience designing, installing, and supporting VOiP systems and technologies. Experience of working with a variety of clients across multiple industries. Expert knowledge of mobile phone devices, both apple and android, and hardware such as printers and Bluetooth peripherals. A good understanding of GDPR principals. Core understanding of Cyber Security principals. If you are interested in finding out more about this position, please contact Daniel for a chat on (phone number removed) or apply now. If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy.
Apr 24, 2024
Full time
Are you looking to provide world class infrastructure support to a range of exceptional clients? Do you want to work for a company that provides you with the tools and training to succeed to the next level of your career? Are you all about top quality work and providing the best client experience? If you are looking for a role where you can provide world class day-to-day front-end support, including resolving incidents and fulfilling service requests to minimise client disruption, then this could be the one for you. This role is pivotal to the daily operation of the business, ensuring that clients' requirements are met accurately and efficiently. This is 40hrs per week, Mon Fri, 8am -5pm. There will be a requirement to be flexible and available at weekends. 75% of your time will be spent attending client sites with the remaining 25% office based in Cambridgeshire. In return you will get Annual leave 33days (inc. 8 bank hols) 24/7 Free access to all courses on Udemy for Business 5% & 5% Pension. 4x Death in service Store discounts. Cycle to work. EV scheme (after 2 years service) Referral programme Free onsite parking Duties & Responsibilities of the Infrastructure Engineer: Work as a technically experienced and knowledgeable member of the Infrastructure Team. Provide prompt, accurate, and consistent communication to colleagues and clients. Learn and understand every intricate detail of a client or collection of clients' systems and infrastructures and update and maintain client documentation. As a key member of the onboarding team you will be responsible for assessing and comprehensively documenting current systems and infrastructure. Investigate, diagnose, and resolve technical incidents, escalating appropriately within the infrastructure team for collaboration where necessary. Guide and support 1st, 2nd, and 3rd Line Service Desk Analysts, as well as Field Service Technicians, mentoring and coaching to enhance skills and abilities and creating documentation. Excel and perform comfortably to high standards with little intervention and assistance. Continuously improve knowledge and understanding across the various software and hardware technologies. Liaise with 3rd party support for ticket resolution as appropriate. Work with our Sales team to advise on and propose improvements to client infrastructures/systems. Travel to and from client sites across the UK (some overnight stays possible) leading the technical installation, implementation and delivery of projects and management and resolution of problem incidents. What you will need to succeed as an Infrastructure Engineer: Relevant IT qualification for example NVQ, Diploma or Degree. MCSA Windows Server 2016-22 or equivalent MTA: Networking, Security and Windows Server Administrator Fundamental. Microsoft Certified: Azure Fundamentals Microsoft 365 Certified: Fundamentals or equivalent Microsoft Exchange qualifications Working knowledge and experience of Windows Server, Windows Desktop, Microsoft Exchange, Remote Desktop Services and Active Directory. A strong understanding of IT Networking principals such as DNS, DHCP, TCP/IP, WAN, LAN, WLAN, VLAN and Wi-Fi topologies. Previous experience in managing various Firewall technologies -Checkpoint, Meraki, Sophos, Watchguard and Fortinet. Virtualization technologies -VMWare, Hyper-V, Citrix. Experience in cloud technologies such as Azure, AWS and Google Cloud. Microsoft 365 knowledge and experience -MFA, SSO, OneDrive, Teams, SharePoint, In Tune, Entra / Entra Cloud Sync. Backup/ disaster recovery- Cove data protection, Veeam. Endpoint Security and Management - SentinelOne. Experience designing, installing, and supporting VOiP systems and technologies. Experience of working with a variety of clients across multiple industries. Expert knowledge of mobile phone devices, both apple and android, and hardware such as printers and Bluetooth peripherals. A good understanding of GDPR principals. Core understanding of Cyber Security principals. If you are interested in finding out more about this position, please contact Daniel for a chat on (phone number removed) or apply now. If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy.
Job title: 1st Line Support Technician Salary: up to 29k + Bonuses Location : Cambridge My client is a driven and successful company, and they are looking for a 1st line support Technician to join their team. This role requires someone who is process orientated, effective and has the ability to build rapport with their clients. They are a great company who are willing to invest time in their staff to be successful, they are looking for someone who has a previous background in IT and is looking for a long-term role. The ideal candidate will be someone who is a team player and a good sense of humour. Responsibilities: Support for PCs and servers remotely and on-site (Win10, 2008, 2012, 2016, 2019 & 2022) Installing PCs / upgrading software Administration of IP phone systems Supporting customer applications Setting up email accounts and website hosting Support for Mac's remotely and on-site Technical skills: Anti-Virus, Disk Space, Memory/CPU, Office 365 Management, VPN Issues Connectivity/ Wi-Fi Troubleshooting, Active Directory, Service Cancellations IT Solutions & Project Work Attributes: Previous experience working for an MSP or Software house would be desirable Team player Keen to learn Confident communicating over the phone
Apr 24, 2024
Full time
Job title: 1st Line Support Technician Salary: up to 29k + Bonuses Location : Cambridge My client is a driven and successful company, and they are looking for a 1st line support Technician to join their team. This role requires someone who is process orientated, effective and has the ability to build rapport with their clients. They are a great company who are willing to invest time in their staff to be successful, they are looking for someone who has a previous background in IT and is looking for a long-term role. The ideal candidate will be someone who is a team player and a good sense of humour. Responsibilities: Support for PCs and servers remotely and on-site (Win10, 2008, 2012, 2016, 2019 & 2022) Installing PCs / upgrading software Administration of IP phone systems Supporting customer applications Setting up email accounts and website hosting Support for Mac's remotely and on-site Technical skills: Anti-Virus, Disk Space, Memory/CPU, Office 365 Management, VPN Issues Connectivity/ Wi-Fi Troubleshooting, Active Directory, Service Cancellations IT Solutions & Project Work Attributes: Previous experience working for an MSP or Software house would be desirable Team player Keen to learn Confident communicating over the phone
My client is a well-established MSP, and they are looking for a strong 2nd Line IT Technician to join their growing team. They have a small close knit, family feel team offering you a great opportunity to get hands on with a wide range of technology, be an escalation point, get hands on with project work and work with their wide range of clients on a consultancy basis. The position is mainly desk based but some occasional travel to client sites may be required as and when the business needs so a full UK License and access to a car is a must. Key Responsibilities: Provide 2nd line technical support via phone, email, and face-to-face for internal and external customers. Record all support requests in service desk system and ensure timely resolution within SLA. Support 1st line technicians, be an escalation point, offer advice, and teach when necessary. Prepare and configure new equipment, including PCs, laptops, routers, servers, and network switches. Communicate with third-party suppliers to ensure service delivery. Proactively monitor and update IT systems and respond to potential issues. Configure and administrate Microsoft 365 products and escalate complex issues to the senior team. Manage and implement client infrastructure projects, and plan effectively. Occasional site visits to help support clients when needed - Clients are mainly Northwest based. Essential skills + Requirements: Proficient in Windows based issues and can solve independently Good General IT Knowledge VMware + Hyper-V experience Previous experience with VOIP Strong support and configuration of Microsoft 365 Installation and configuration of Laptops and PCs Good experience of supporting Microsoft Servers Installation and Configuration of Routers and Switches Good troubleshooting email issues Cloud Backup Solutions 3 Years of IT Support (MSP experience is a bonus) Must have a clean driving license + car Job title: 2nd Line IT Engineer Location: Bolton Work Pattern: Mon-Fri 9am-5pm - Hybrid working and occasional travel required If you are a team player with a can-do attitude and a desire to learn, my client would love to hear from you. They offer a competitive salary package and opportunities for career progression. Apply now to join their team of passionate IT professionals by applying with a copy of your up-to-date CV. BeTechnology Group Limited is acting as an Employment Agency in relation to this vacancy.
Apr 24, 2024
Full time
My client is a well-established MSP, and they are looking for a strong 2nd Line IT Technician to join their growing team. They have a small close knit, family feel team offering you a great opportunity to get hands on with a wide range of technology, be an escalation point, get hands on with project work and work with their wide range of clients on a consultancy basis. The position is mainly desk based but some occasional travel to client sites may be required as and when the business needs so a full UK License and access to a car is a must. Key Responsibilities: Provide 2nd line technical support via phone, email, and face-to-face for internal and external customers. Record all support requests in service desk system and ensure timely resolution within SLA. Support 1st line technicians, be an escalation point, offer advice, and teach when necessary. Prepare and configure new equipment, including PCs, laptops, routers, servers, and network switches. Communicate with third-party suppliers to ensure service delivery. Proactively monitor and update IT systems and respond to potential issues. Configure and administrate Microsoft 365 products and escalate complex issues to the senior team. Manage and implement client infrastructure projects, and plan effectively. Occasional site visits to help support clients when needed - Clients are mainly Northwest based. Essential skills + Requirements: Proficient in Windows based issues and can solve independently Good General IT Knowledge VMware + Hyper-V experience Previous experience with VOIP Strong support and configuration of Microsoft 365 Installation and configuration of Laptops and PCs Good experience of supporting Microsoft Servers Installation and Configuration of Routers and Switches Good troubleshooting email issues Cloud Backup Solutions 3 Years of IT Support (MSP experience is a bonus) Must have a clean driving license + car Job title: 2nd Line IT Engineer Location: Bolton Work Pattern: Mon-Fri 9am-5pm - Hybrid working and occasional travel required If you are a team player with a can-do attitude and a desire to learn, my client would love to hear from you. They offer a competitive salary package and opportunities for career progression. Apply now to join their team of passionate IT professionals by applying with a copy of your up-to-date CV. BeTechnology Group Limited is acting as an Employment Agency in relation to this vacancy.
Customer Support Technician Okehampton, Devon- Hybrid Working Opportunities 25,000 to 30,000 + 5% Match Pension + 33 Days Holiday + Training + Personal Development + Life Assurance (4x salary) + Benefits Excellent opportunity for a Project Manager to join an industry-leading business offering good training and upskilling, further progression routes through the business, and the chance to work on some of the most interesting marine-based projects in the country! This company are a global leader in their own field and are the parent company to several other industry leaders in highly technical, specialist industries. In this varied role you will be responsible for providing both internal and external Technical Support via email, over the phone, and in person. This includes maintaining accurate record-keeping in line with Service Level Agreements, assisting in developing and maintaining existing relationships, and understanding customer needs for design change proposals. The ideal candidate should have some experience in a similar role including supporting customers in line with SLA's. You will have strong basic IT skills such as the Microsoft Office Suite, ability to work with datasets and provide analysis and reporting and be commutable to Okehampton. This is a fantastic opportunity to join a true world-leader offering bespoke training and development opportunities, some highly interesting projects to be a key part of, and progression routes through the business! The Role: Delivering internal and external Technical Support through various channels Maintaining accurate record-keeping aligned with SLA's Contributing to the development and upkeep of existing relationships, and grasping customer requirements for design change proposals On-site in Okehampton The Person: Proven Customer Support Technician experience Supporting customers in line with SLA's Commutable to Okehampton Reference Number: BBBH(phone number removed) To apply for this role or for to be considered for further roles, please click "Apply Now" or contact Oscar Allgrove at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts as an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
Apr 24, 2024
Full time
Customer Support Technician Okehampton, Devon- Hybrid Working Opportunities 25,000 to 30,000 + 5% Match Pension + 33 Days Holiday + Training + Personal Development + Life Assurance (4x salary) + Benefits Excellent opportunity for a Project Manager to join an industry-leading business offering good training and upskilling, further progression routes through the business, and the chance to work on some of the most interesting marine-based projects in the country! This company are a global leader in their own field and are the parent company to several other industry leaders in highly technical, specialist industries. In this varied role you will be responsible for providing both internal and external Technical Support via email, over the phone, and in person. This includes maintaining accurate record-keeping in line with Service Level Agreements, assisting in developing and maintaining existing relationships, and understanding customer needs for design change proposals. The ideal candidate should have some experience in a similar role including supporting customers in line with SLA's. You will have strong basic IT skills such as the Microsoft Office Suite, ability to work with datasets and provide analysis and reporting and be commutable to Okehampton. This is a fantastic opportunity to join a true world-leader offering bespoke training and development opportunities, some highly interesting projects to be a key part of, and progression routes through the business! The Role: Delivering internal and external Technical Support through various channels Maintaining accurate record-keeping aligned with SLA's Contributing to the development and upkeep of existing relationships, and grasping customer requirements for design change proposals On-site in Okehampton The Person: Proven Customer Support Technician experience Supporting customers in line with SLA's Commutable to Okehampton Reference Number: BBBH(phone number removed) To apply for this role or for to be considered for further roles, please click "Apply Now" or contact Oscar Allgrove at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts as an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.