3rd Line Engineer / Senior Technical Engineer Annual Salary: £40,000 - £45,000 Location: Southwark, London Job Type: Permanent, Hybrid (30% onsite) We are looking for a Senior Technical Engineer to join our IT, Operations, Systems team. This role is crucial in providing strategic technical support and leading IT initiatives that align with our mission to build the foundations of a healthier society. As a Senior Technical Engineer, you will be the final escalation point for complex IT issues and will work closely with the IT Manager to deliver high-quality support services and implement new solutions. Day to Day of the role: Serve as the final escalation stage for support, resolving complex technical changes and issues. Work autonomously to resolve technical challenges and contribute to project decisions. Act as a technical reference point, proposing new technology or working practices to improve operations. Mentor and guide less experienced IT support team members. Maintain and support Intune-managed hardware inventory and application clients. Ensure effective and secure local area network management. Support Microsoft Office suite, Windows 11, and web applications; software installation and troubleshooting. Manage support lifecycle, investigate and resolve or escalate tickets as required. Support hybrid meeting solutions and cloud printing. Required Skills & Qualifications: Experience as a Senior / 3rd Line Engineer on Microsoft Technologies in a similar environment. Advanced Microsoft365 support skills, including Azure, Entra, Exchange, Teams, SharePoint. Experience supporting and configuring Azure servers and architecture. Proficiency in Microsoft Intune and understanding of configuration profiles, application packaging, compliance management, and Autopilot. Scripting experience (e.g., PowerShell), Power BI knowledge is a bonus. Familiarity with ITIL framework or service management concepts. Excellent communication skills and ability to manage incidents and prioritise effectively. Experience in mentoring and delivering user training and guidance. Benefits: Competitive salary range of £40,000 - £45,000. Hybrid working model with up to 30% of your time based in our Southwark office. Opportunities for professional development in a diverse and inclusive environment. Access to a range of benefits supporting health & wellbeing, and learning & development. Third Line 3rd Line 3rd Line Support Senior IT Engineer Senior Technical Engineer Azure Microsoft 365 Microsoft Office 365 PowerBi Senior IT Support Sharepoint Third Line 3rd Line 3rd Line Support Senior IT Engineer Senior Technical Engineer Azure Microsoft 365 Microsoft Office 365 PowerBi Senior IT Support Sharepoint
May 01, 2024
Full time
3rd Line Engineer / Senior Technical Engineer Annual Salary: £40,000 - £45,000 Location: Southwark, London Job Type: Permanent, Hybrid (30% onsite) We are looking for a Senior Technical Engineer to join our IT, Operations, Systems team. This role is crucial in providing strategic technical support and leading IT initiatives that align with our mission to build the foundations of a healthier society. As a Senior Technical Engineer, you will be the final escalation point for complex IT issues and will work closely with the IT Manager to deliver high-quality support services and implement new solutions. Day to Day of the role: Serve as the final escalation stage for support, resolving complex technical changes and issues. Work autonomously to resolve technical challenges and contribute to project decisions. Act as a technical reference point, proposing new technology or working practices to improve operations. Mentor and guide less experienced IT support team members. Maintain and support Intune-managed hardware inventory and application clients. Ensure effective and secure local area network management. Support Microsoft Office suite, Windows 11, and web applications; software installation and troubleshooting. Manage support lifecycle, investigate and resolve or escalate tickets as required. Support hybrid meeting solutions and cloud printing. Required Skills & Qualifications: Experience as a Senior / 3rd Line Engineer on Microsoft Technologies in a similar environment. Advanced Microsoft365 support skills, including Azure, Entra, Exchange, Teams, SharePoint. Experience supporting and configuring Azure servers and architecture. Proficiency in Microsoft Intune and understanding of configuration profiles, application packaging, compliance management, and Autopilot. Scripting experience (e.g., PowerShell), Power BI knowledge is a bonus. Familiarity with ITIL framework or service management concepts. Excellent communication skills and ability to manage incidents and prioritise effectively. Experience in mentoring and delivering user training and guidance. Benefits: Competitive salary range of £40,000 - £45,000. Hybrid working model with up to 30% of your time based in our Southwark office. Opportunities for professional development in a diverse and inclusive environment. Access to a range of benefits supporting health & wellbeing, and learning & development. Third Line 3rd Line 3rd Line Support Senior IT Engineer Senior Technical Engineer Azure Microsoft 365 Microsoft Office 365 PowerBi Senior IT Support Sharepoint Third Line 3rd Line 3rd Line Support Senior IT Engineer Senior Technical Engineer Azure Microsoft 365 Microsoft Office 365 PowerBi Senior IT Support Sharepoint
An exciting opportunity has become available for a 3rd Line Support Engineer to join a dynamic and unified team within a well-established Managed Service Provider. This opportunity has become available due to growth within the business and internal promotions. So our client is seeking a motivated and professional engineer who tenaciously pursues the resolution of complex technical issues. Location - Bristol Salary - Circa £40,000 + Bonus + Benefits + Hybrid working (2-3 days from home). Job type - Permanent Working Hours - Mon - Fri (37.5 hours per week) Key Skills required for a 3rd Line Engineer: At least 2 years experience working as a 3rd Line Support Engineer. Self-motivated and bring enthusiasm toward continuous improvement and innovation. Experience working for an MSP would be a huge advantage but this is not essential. University Degree in an IT field (2:2 and above) or Microsoft Associate Level Certification. Must be able to demonstrate success in the autonomous resolution of complex tickets at a 3rd Line level which involves: Microsoft 365 and Modern Workplace deployments (Email, SharePoint Online, OneDrive, Intune, Entra ID, Microsoft Teams, Security) Maintaining & troubleshooting typical Windows server roles (Active Directory, Hyper-V, DHCP, DNS, DFSR, SQL, IIS) Maintaining & troubleshooting Backup/Replication environments Maintaining & troubleshooting (L2/L3) network infrastructure Windows client OS rollouts and upgrades Supported Technologies: Any experience or knowledge of the following would be desirable: Client Operating Systems: Supported Microsoft Windows Operating Systems, Mac OSX, Linux clients. Server Operating Systems: Windows Server 2016, 2019, 2022, Hyper-V Server & Windows Server Core Cloud technologies: M365 (Entra ID, Exchange Online, Teams, SharePoint Online, Intune, Teams Calling), Azure SaaS and IaaS Servers: Active Directory + other Microsoft stack products, Entra Connect, SQL, IIS Security: Cyber Essentials, EDR Solutions, Azure MFA, AuthPoint MFA Virtualisation: Hyper-V Software: Microsoft SQL Server, Hornet VM Backup, MS Office (2016+), Sage Accounts 50/200/variants Networking & Hardware: WatchGuard, Draytek, Managed L2/L3 Switches, HPE Servers, Wired & WiFi networks, UPS + server peripherals of any kind Domains: Domain names, SSLs, DNS + nameservers Connectivity: Leased lines + ethernet, FTTC/ SoGEA/FTTP. As a 3rd Line IT Engineer, you will be a fundamental part of the Service Desk Team, focusing on the resolution of complex technical issues escalated from the Service Desk. Key responsibilities for a Senior IT Support Engineer : Provide 3rd line escalations to the Service Desk engineers and clients. Work with the Service Desk colleagues as a point of escalation. Take ownership of problems through to resolution. Act as a point of escalation for the Professional Services team. Assist with client onboarding. You will work alongside colleagues in the Professional Services Team to assist with escalations which may arise during the delivery of projects. The role will involve a mix of office and home-based working, in addition to occasional onsite client activity. In return, you will be entitled to employee benefits such as the following: Salary of circa £40,000. Yearly bonus up to 10% (depending on performance). Regular reviews and 1-2-1s throughout the year provide the opportunity to ensure you are on or ahead of target with continuous professional development. Hybrid working (2-3 days from home) Enhanced Maternity & Paternity pay Regular social events Budget for relevant exams and certifications. Perks Portal and much more! So, if you are a 3rd Line Engineer and would like to join an innovative company that looks after its staff and continuously focuses on driving the business forward, then please apply now! In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with Judge Recruitment for as long as is necessary to process your application. Please see our Privacy Notice on our website for more information.
May 01, 2024
Full time
An exciting opportunity has become available for a 3rd Line Support Engineer to join a dynamic and unified team within a well-established Managed Service Provider. This opportunity has become available due to growth within the business and internal promotions. So our client is seeking a motivated and professional engineer who tenaciously pursues the resolution of complex technical issues. Location - Bristol Salary - Circa £40,000 + Bonus + Benefits + Hybrid working (2-3 days from home). Job type - Permanent Working Hours - Mon - Fri (37.5 hours per week) Key Skills required for a 3rd Line Engineer: At least 2 years experience working as a 3rd Line Support Engineer. Self-motivated and bring enthusiasm toward continuous improvement and innovation. Experience working for an MSP would be a huge advantage but this is not essential. University Degree in an IT field (2:2 and above) or Microsoft Associate Level Certification. Must be able to demonstrate success in the autonomous resolution of complex tickets at a 3rd Line level which involves: Microsoft 365 and Modern Workplace deployments (Email, SharePoint Online, OneDrive, Intune, Entra ID, Microsoft Teams, Security) Maintaining & troubleshooting typical Windows server roles (Active Directory, Hyper-V, DHCP, DNS, DFSR, SQL, IIS) Maintaining & troubleshooting Backup/Replication environments Maintaining & troubleshooting (L2/L3) network infrastructure Windows client OS rollouts and upgrades Supported Technologies: Any experience or knowledge of the following would be desirable: Client Operating Systems: Supported Microsoft Windows Operating Systems, Mac OSX, Linux clients. Server Operating Systems: Windows Server 2016, 2019, 2022, Hyper-V Server & Windows Server Core Cloud technologies: M365 (Entra ID, Exchange Online, Teams, SharePoint Online, Intune, Teams Calling), Azure SaaS and IaaS Servers: Active Directory + other Microsoft stack products, Entra Connect, SQL, IIS Security: Cyber Essentials, EDR Solutions, Azure MFA, AuthPoint MFA Virtualisation: Hyper-V Software: Microsoft SQL Server, Hornet VM Backup, MS Office (2016+), Sage Accounts 50/200/variants Networking & Hardware: WatchGuard, Draytek, Managed L2/L3 Switches, HPE Servers, Wired & WiFi networks, UPS + server peripherals of any kind Domains: Domain names, SSLs, DNS + nameservers Connectivity: Leased lines + ethernet, FTTC/ SoGEA/FTTP. As a 3rd Line IT Engineer, you will be a fundamental part of the Service Desk Team, focusing on the resolution of complex technical issues escalated from the Service Desk. Key responsibilities for a Senior IT Support Engineer : Provide 3rd line escalations to the Service Desk engineers and clients. Work with the Service Desk colleagues as a point of escalation. Take ownership of problems through to resolution. Act as a point of escalation for the Professional Services team. Assist with client onboarding. You will work alongside colleagues in the Professional Services Team to assist with escalations which may arise during the delivery of projects. The role will involve a mix of office and home-based working, in addition to occasional onsite client activity. In return, you will be entitled to employee benefits such as the following: Salary of circa £40,000. Yearly bonus up to 10% (depending on performance). Regular reviews and 1-2-1s throughout the year provide the opportunity to ensure you are on or ahead of target with continuous professional development. Hybrid working (2-3 days from home) Enhanced Maternity & Paternity pay Regular social events Budget for relevant exams and certifications. Perks Portal and much more! So, if you are a 3rd Line Engineer and would like to join an innovative company that looks after its staff and continuously focuses on driving the business forward, then please apply now! In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with Judge Recruitment for as long as is necessary to process your application. Please see our Privacy Notice on our website for more information.
Your new company Establishedin the early 70s, the College is an inspected boarding/day school, with a reputation forquality and academic excellence. With anexpanding course portfolio and growing student body, we now require anenthusiastic, hard-working and experienced Senior IT Support Engineer to jointhe College IT team.Youwill support the IT Manager in ensuring the highest professional servicestandards are provided in the College in relation to all aspects IT support toboth students and staff and across all of its further and higher educationprovision. The Job Deploy, configure, secure,monitor and migrate Linux servers and services Configure, support and monitor the network Support Windows servers, including MSSQL, IIS and AD services Support Microsoft Office Suite, Microsoft Teams and Office 365 platform Support for Google Classroom and Adobe Creative Suite AD SAML SSO integration and deployment Instal and configure Windows and Mac computer systems, network equipment, printers and scanners Diagnose Hardware/software faults and solve technical problems either on the phone, using remote support software or face to face Ensure security updates are applied. Monitor and maintain computer systems and networks Set up new users' accounts and profiles, ensuring that they know how to log in and deal with password issues, inducting new staff and student users, as part of the on-boarding process Maintain records of software licenses Manage stocks of equipment, consumables and other supplies Identify internal training requirements Troubleshoot email delivery issues and work with service providers Plan and undertake scheduled maintenance upgrades Account administration for students and staff on all platforms Solving access problems Support students and staff with their own devices on site Maintain and troubleshoot classroom Audio Visual equipment Basic repairs and replacing parts on PCs and laptops: for example, power supplies/ batteries, fans, hard drives, RAM, etc. Obtaining replacement or specialist components, fixtures or fittings Deal with specialist consultants and developers as needed Any other ad hoc duties the role may reasonably require Person Specification We are looking for a technically minded candidate with 5+ yearsof experience in 2nd/3rd line IT and network support and systemsadministration, who has ideally attained a HE qualification in Computer Scienceor a technical field such as Engineering or Physics, or relevant industryexperience, and has good verbal and written communication skills. Required Skills and Experience of: Linux system administration preferably on Debian/Ubuntu: installing, securing,configuring and troubleshooting servers and services. Basic scripting skills (e.g. Bash) are expected. Configuring, securing, monitoring and supporting the network, dealing with connectivity issues. Computer hardware and software; PCs, laptops, servers, printers, scanners, mobile devices, networking equipment, Wi-Fi, structured cabling, projection and AV equipment, IP telephony, Windows and MacOS MySQL/MariaDB/MSSQL database maintenance: creating, dumping and restoring databases, using SQL to query and update data MS Office including Office 365 AD Administration on Windows Server in a hybrid Azure environment PowerShell scripting for AD, O365 and Exchange Online administration Awareness of IT security standards and practice Single Sign on (SSO) e.g. SAML integration on Azure AD/Entra DesirableSkills and Experience of: Managing mobile device management (MDM) for devices such as iPads Moodle platform upgrades, support and PHP tweaking Raspberry PI devices SMTP relay smart hosts Python scripting Web proxies such as Squid. Familiarity with SIP would be an advantage. Basic web skills (CSS) and graphics manipulation is an advantage. IP CCTV systems Server firmware and BIOS upgrades LDAP and Shibboleth authentication services, with Apache Tomcat running on Java The candidate will demonstrate good communication skills and be able to interactwith both technical and non-technical users. Dedicated to the delivery of excellent customer service, the role holder will have a flexible approach to work and the ability to problem-solve Work well under pressure with a logical approach to tasks Close attention to detail with an ability to see the bigger picture Excellent interpersonal skills and the ability to work in a team environment A proactive approach and the ability to be self-managing and innovative Excellent listening and questioning skills, combined with the ability to interact confidently with internal clients to establish what the problem is and explain the solution Good time management skills Flexibilitywith out of hours work is essential. The ideal candidate will have experiencegained within a similar position and be self-motivated with a friendly andhelpful personality and have good verbal and communication skills. Responsibleto the IT Manager, working hours are normally Monday to Friday 8.30am to 5.30pmwith occasional evening or Saturday shifts to conduct student inductions. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 01, 2024
Full time
Your new company Establishedin the early 70s, the College is an inspected boarding/day school, with a reputation forquality and academic excellence. With anexpanding course portfolio and growing student body, we now require anenthusiastic, hard-working and experienced Senior IT Support Engineer to jointhe College IT team.Youwill support the IT Manager in ensuring the highest professional servicestandards are provided in the College in relation to all aspects IT support toboth students and staff and across all of its further and higher educationprovision. The Job Deploy, configure, secure,monitor and migrate Linux servers and services Configure, support and monitor the network Support Windows servers, including MSSQL, IIS and AD services Support Microsoft Office Suite, Microsoft Teams and Office 365 platform Support for Google Classroom and Adobe Creative Suite AD SAML SSO integration and deployment Instal and configure Windows and Mac computer systems, network equipment, printers and scanners Diagnose Hardware/software faults and solve technical problems either on the phone, using remote support software or face to face Ensure security updates are applied. Monitor and maintain computer systems and networks Set up new users' accounts and profiles, ensuring that they know how to log in and deal with password issues, inducting new staff and student users, as part of the on-boarding process Maintain records of software licenses Manage stocks of equipment, consumables and other supplies Identify internal training requirements Troubleshoot email delivery issues and work with service providers Plan and undertake scheduled maintenance upgrades Account administration for students and staff on all platforms Solving access problems Support students and staff with their own devices on site Maintain and troubleshoot classroom Audio Visual equipment Basic repairs and replacing parts on PCs and laptops: for example, power supplies/ batteries, fans, hard drives, RAM, etc. Obtaining replacement or specialist components, fixtures or fittings Deal with specialist consultants and developers as needed Any other ad hoc duties the role may reasonably require Person Specification We are looking for a technically minded candidate with 5+ yearsof experience in 2nd/3rd line IT and network support and systemsadministration, who has ideally attained a HE qualification in Computer Scienceor a technical field such as Engineering or Physics, or relevant industryexperience, and has good verbal and written communication skills. Required Skills and Experience of: Linux system administration preferably on Debian/Ubuntu: installing, securing,configuring and troubleshooting servers and services. Basic scripting skills (e.g. Bash) are expected. Configuring, securing, monitoring and supporting the network, dealing with connectivity issues. Computer hardware and software; PCs, laptops, servers, printers, scanners, mobile devices, networking equipment, Wi-Fi, structured cabling, projection and AV equipment, IP telephony, Windows and MacOS MySQL/MariaDB/MSSQL database maintenance: creating, dumping and restoring databases, using SQL to query and update data MS Office including Office 365 AD Administration on Windows Server in a hybrid Azure environment PowerShell scripting for AD, O365 and Exchange Online administration Awareness of IT security standards and practice Single Sign on (SSO) e.g. SAML integration on Azure AD/Entra DesirableSkills and Experience of: Managing mobile device management (MDM) for devices such as iPads Moodle platform upgrades, support and PHP tweaking Raspberry PI devices SMTP relay smart hosts Python scripting Web proxies such as Squid. Familiarity with SIP would be an advantage. Basic web skills (CSS) and graphics manipulation is an advantage. IP CCTV systems Server firmware and BIOS upgrades LDAP and Shibboleth authentication services, with Apache Tomcat running on Java The candidate will demonstrate good communication skills and be able to interactwith both technical and non-technical users. Dedicated to the delivery of excellent customer service, the role holder will have a flexible approach to work and the ability to problem-solve Work well under pressure with a logical approach to tasks Close attention to detail with an ability to see the bigger picture Excellent interpersonal skills and the ability to work in a team environment A proactive approach and the ability to be self-managing and innovative Excellent listening and questioning skills, combined with the ability to interact confidently with internal clients to establish what the problem is and explain the solution Good time management skills Flexibilitywith out of hours work is essential. The ideal candidate will have experiencegained within a similar position and be self-motivated with a friendly andhelpful personality and have good verbal and communication skills. Responsibleto the IT Manager, working hours are normally Monday to Friday 8.30am to 5.30pmwith occasional evening or Saturday shifts to conduct student inductions. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Join a fast-paced IT MSP as a 3rd Line IT Support Engineer and embark on a journey of continuous professional growth. This job offers hybrid working; the office is based in Holborn. THE 3rd LINE IT SUPPORT ENGINEER JOB: This job is for a very capable engineer seeking a lot of responsibility and seniority: Project management of new clients with pre-project planning and work-briefings Integrating and solving problems in Microsoft Azure, Microsoft 365, Microsoft Server, Exchange, SQL, IIS, VPNs, firewalls, backups and more. KEY SKILLS & EXPERIENCE: Extensive significant IT support experience A good communicator, particularly when dealing with non-technical customers Proficient in Microsoft 365 administration and deployment Good knowledge of Microsoft Azure Strong knowledge of server operating systems Strong knowledge of Windows and Mac troubleshooting and configuration Ideally, knowledge of networking and firewalls Must be London based. We highly value previous experience in an MSP (Managed Service Provider) environment. SALARY & BENEFITS YOU'LL RECEIVE AS 3rd LINE IT SUPPORT ENGINEER: £40,000 - £50,000, dependent on experience Private health insurance Performance-based bonus Pension benefits Work from home supplement Mobile phone supplement To apply for this role as 3rd Line IT Support Engineer, please click apply online and upload an updated copy of your CV. No overseas applicants please; visa applications will not be considered.Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.
May 01, 2024
Full time
Join a fast-paced IT MSP as a 3rd Line IT Support Engineer and embark on a journey of continuous professional growth. This job offers hybrid working; the office is based in Holborn. THE 3rd LINE IT SUPPORT ENGINEER JOB: This job is for a very capable engineer seeking a lot of responsibility and seniority: Project management of new clients with pre-project planning and work-briefings Integrating and solving problems in Microsoft Azure, Microsoft 365, Microsoft Server, Exchange, SQL, IIS, VPNs, firewalls, backups and more. KEY SKILLS & EXPERIENCE: Extensive significant IT support experience A good communicator, particularly when dealing with non-technical customers Proficient in Microsoft 365 administration and deployment Good knowledge of Microsoft Azure Strong knowledge of server operating systems Strong knowledge of Windows and Mac troubleshooting and configuration Ideally, knowledge of networking and firewalls Must be London based. We highly value previous experience in an MSP (Managed Service Provider) environment. SALARY & BENEFITS YOU'LL RECEIVE AS 3rd LINE IT SUPPORT ENGINEER: £40,000 - £50,000, dependent on experience Private health insurance Performance-based bonus Pension benefits Work from home supplement Mobile phone supplement To apply for this role as 3rd Line IT Support Engineer, please click apply online and upload an updated copy of your CV. No overseas applicants please; visa applications will not be considered.Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.
Desktop Support Engineer An exciting opportunity for fast-tracked career progression has arisen with a leading IT Service Provider based in Leeds. Specialising Cloud, Connectivity, Unified Communications & Collaboration technologies and services, this industry leader has expanded rapidly through both organic growth and acquisition, and is in need of several further ambitious IT support analysts to provide technical support to their enterprise scale customers. You will be a part of an energised and experienced IT support team, providing internal technical support for a broad range of leading cloud products and services, underpinned by excellent customer service. The business has a strong ethos of upskilling and hiring from within, working closely with you to plan and support your career progression within the organisation right from the outset. Many of the organisations senior technical specialists and managers have progressed rapidly from the service desk. Role Responsibilities (condensed): Offer a high level of technical IT support to a variety of clients at second-line level Ensure incidents are resolved in line with SLAs Escalate any unresolved issues to 3rd Line support Ensure internal documentation is developed and maintained Learning and development; staying up-to-date and expanding your technical knowledge Required experience, skills and knowledge Experience in a 2nd line technical IT support role, supporting Microsoft Windows based OS and systems. General user account management; Active Directory, Office 365 etc. Server, virtualisation and storage solutions Cisco Networking - Switches / routers / firewalls VoIP telephony solutions The business provide and support many other technologies - these are the core requirements (full Job Description available) Remuneration: Salary of up to £35,000 PA Excellent employment benefits package and supported learning, development and career progression. Note that this is a hybrid based position. Free parking onsite. (Monday-Friday)
May 01, 2024
Full time
Desktop Support Engineer An exciting opportunity for fast-tracked career progression has arisen with a leading IT Service Provider based in Leeds. Specialising Cloud, Connectivity, Unified Communications & Collaboration technologies and services, this industry leader has expanded rapidly through both organic growth and acquisition, and is in need of several further ambitious IT support analysts to provide technical support to their enterprise scale customers. You will be a part of an energised and experienced IT support team, providing internal technical support for a broad range of leading cloud products and services, underpinned by excellent customer service. The business has a strong ethos of upskilling and hiring from within, working closely with you to plan and support your career progression within the organisation right from the outset. Many of the organisations senior technical specialists and managers have progressed rapidly from the service desk. Role Responsibilities (condensed): Offer a high level of technical IT support to a variety of clients at second-line level Ensure incidents are resolved in line with SLAs Escalate any unresolved issues to 3rd Line support Ensure internal documentation is developed and maintained Learning and development; staying up-to-date and expanding your technical knowledge Required experience, skills and knowledge Experience in a 2nd line technical IT support role, supporting Microsoft Windows based OS and systems. General user account management; Active Directory, Office 365 etc. Server, virtualisation and storage solutions Cisco Networking - Switches / routers / firewalls VoIP telephony solutions The business provide and support many other technologies - these are the core requirements (full Job Description available) Remuneration: Salary of up to £35,000 PA Excellent employment benefits package and supported learning, development and career progression. Note that this is a hybrid based position. Free parking onsite. (Monday-Friday)
Job Title: 2nd line support engineer Location: Great Yarmouth Salary: Up to 32,000 per annum We are excited to be working with an MSP to source a 2nd line support engineer to join their expanding team. The company operated across East Anglia, providing onsite and remote support to their clients, delivering cyber security, IT Support, VOIP and cloud support. Role Overview: This role will be operating at a 2nd line support level, responding to allocated tickets. You will be working directly with the customer, so outstanding customer support and effective communication are essential for the role. The company prides itself on the outstanding delivery of its services, and it is essential you maintain this with their clients. Role Responsibilities: Deliver 2nd line support in this client-facing role Assist and cover the 1st line team when required Upskill junior colleagues, showing them how to tackle challenging tickets rather than just completing them yourself Visit customer locations, provide onsite support and have a presence in the office. This is essential for the role. Provide technical advice to customers, advising how they can maximize their IT and related products the company offers Implement and deploy new hardware, software and networks Skills: You must have experience working at a 2nd line level, with a proven background in problem-solving You must have experience working with: Office 365 Administration Networks - WAN / LAN Firewalls Windows Server and Operating Systems Hyper-V or VMware VOIP You must have the ability to multitask, whilst prioritising tickets Escalate tickets to a 3rd line colleague, with a willingness to learn from senior colleagues around you. Salary & Benefits: Salary up to 32,000 per annum Monday - Friday This role will initially start onsite full-time, with a discretionary hybrid working pattern offered once you are up to speed. Due to the location, and requirements to visit clients, a Full UK Driving Licence and access to your vehicle are essential for the role. Interested in this role and think you're a good match? - Apply Now!
May 01, 2024
Full time
Job Title: 2nd line support engineer Location: Great Yarmouth Salary: Up to 32,000 per annum We are excited to be working with an MSP to source a 2nd line support engineer to join their expanding team. The company operated across East Anglia, providing onsite and remote support to their clients, delivering cyber security, IT Support, VOIP and cloud support. Role Overview: This role will be operating at a 2nd line support level, responding to allocated tickets. You will be working directly with the customer, so outstanding customer support and effective communication are essential for the role. The company prides itself on the outstanding delivery of its services, and it is essential you maintain this with their clients. Role Responsibilities: Deliver 2nd line support in this client-facing role Assist and cover the 1st line team when required Upskill junior colleagues, showing them how to tackle challenging tickets rather than just completing them yourself Visit customer locations, provide onsite support and have a presence in the office. This is essential for the role. Provide technical advice to customers, advising how they can maximize their IT and related products the company offers Implement and deploy new hardware, software and networks Skills: You must have experience working at a 2nd line level, with a proven background in problem-solving You must have experience working with: Office 365 Administration Networks - WAN / LAN Firewalls Windows Server and Operating Systems Hyper-V or VMware VOIP You must have the ability to multitask, whilst prioritising tickets Escalate tickets to a 3rd line colleague, with a willingness to learn from senior colleagues around you. Salary & Benefits: Salary up to 32,000 per annum Monday - Friday This role will initially start onsite full-time, with a discretionary hybrid working pattern offered once you are up to speed. Due to the location, and requirements to visit clients, a Full UK Driving Licence and access to your vehicle are essential for the role. Interested in this role and think you're a good match? - Apply Now!
3rd Line Support Engineer Our higher education Client is currently seeking a highly skilled and experienced Senior Systems Engineer to join our talented team. As a 3rd Line Support specialist, you will play a crucial role in providing advanced technical support and troubleshooting for our clients' IT infrastructure. This role requires a deep understanding of VMware and Azure technologies, along with a passion for delivering superior service and driving continuous improvement. Key Responsibilities: Provide expert-level support for complex technical issues related to VMware virtualization platforms and Azure cloud services. Troubleshoot and resolve escalated incidents and problems, ensuring timely resolution and minimal impact on business operations. Collaborate with cross-functional teams to design, implement, and optimize VMware and Azure solutions tailored to clients' specific requirements. Proactively identify opportunities for automation, optimization, and enhancement of IT infrastructure to improve efficiency and reliability. Document technical procedures, configurations, and best practices to facilitate knowledge sharing and ensure consistent service delivery. Stay abreast of emerging technologies and industry trends, continuously expanding knowledge and skills to maintain a competitive edge. Key skills Expertise in VMware vSphere, vCenter, and related products, with proven experience in designing, deploying, and managing virtualized environments. Proficiency in Microsoft Azure services, including Azure Virtual Machines, Azure Active Directory, Azure Networking, and Azure Storage. Solid understanding of networking concepts, protocols, and technologies, including TCP/IP, DNS, DHCP, VPN, and VLANs. Strong troubleshooting and problem-solving skills, with the ability to analyze complex issues and implement effective solutions. Excellent communication and interpersonal skills, with a customer-centric approach and the ability to interact professionally with clients and colleagues. Relevant certifications such as VMware Certified Professional (VCP) and Microsoft Certified: Azure Administrator Associate (AZ-104) are desirable. If you are interested in this role and would like to understand more then please click apply.
May 01, 2024
Full time
3rd Line Support Engineer Our higher education Client is currently seeking a highly skilled and experienced Senior Systems Engineer to join our talented team. As a 3rd Line Support specialist, you will play a crucial role in providing advanced technical support and troubleshooting for our clients' IT infrastructure. This role requires a deep understanding of VMware and Azure technologies, along with a passion for delivering superior service and driving continuous improvement. Key Responsibilities: Provide expert-level support for complex technical issues related to VMware virtualization platforms and Azure cloud services. Troubleshoot and resolve escalated incidents and problems, ensuring timely resolution and minimal impact on business operations. Collaborate with cross-functional teams to design, implement, and optimize VMware and Azure solutions tailored to clients' specific requirements. Proactively identify opportunities for automation, optimization, and enhancement of IT infrastructure to improve efficiency and reliability. Document technical procedures, configurations, and best practices to facilitate knowledge sharing and ensure consistent service delivery. Stay abreast of emerging technologies and industry trends, continuously expanding knowledge and skills to maintain a competitive edge. Key skills Expertise in VMware vSphere, vCenter, and related products, with proven experience in designing, deploying, and managing virtualized environments. Proficiency in Microsoft Azure services, including Azure Virtual Machines, Azure Active Directory, Azure Networking, and Azure Storage. Solid understanding of networking concepts, protocols, and technologies, including TCP/IP, DNS, DHCP, VPN, and VLANs. Strong troubleshooting and problem-solving skills, with the ability to analyze complex issues and implement effective solutions. Excellent communication and interpersonal skills, with a customer-centric approach and the ability to interact professionally with clients and colleagues. Relevant certifications such as VMware Certified Professional (VCP) and Microsoft Certified: Azure Administrator Associate (AZ-104) are desirable. If you are interested in this role and would like to understand more then please click apply.
Job Description: Senior service desk engineer (MSP) Location: Borehamwood Hours: Mon Fri 8-5pm Duration: Permanent Salary: 40-50k DOE Role Description This is a full-time on-site role located in Borehamwood for a senior Service Desk Engineer (MSP). As part of the service desk team, you will be responsible for providing high-level technical support for client issues that have been escalated by the 1st and 2nd Line Service Desk Engineers. You will work with a variety of technologies and join our friendly, supportive team as a key member of the Service Desk. The role involves maintaining, troubleshooting, and repairing IT infrastructure, cloud, hardware, software, and networking systems for clients. Qualifications A bachelor s degree in computer science, Information Technology, or equivalent work experience Knowledge of Windows Server Platforms, Virtualisation technologies, Backup solutions, Networking technologies (LAN, WAN, and WLAN), Cloud technologies (Microsoft Azure and/or AWS), Active Directory, Remote Desktop Services, and Terminal Services Experience with operating systems including Windows Server 2012+ and Windows 10 Experience with PowerShell and scripting languages is a plus. Exceptional communication skills, with the ability to communicate technical information to non-technical individuals. Experience in an MSP environment is preferred. Relevant IT certifications such as MCSA, MCSE, CCNP, or equivalent experience is preferred. Ability to work well in a fast-paced environment, with strong problem-solving skills and the ability to work independently or as part of a team. We are looking for someone who: Has a natural aptitude for troubleshooting and problem-solving. Embraces continual change and process improvement. Can express ideas and information clearly and concisely. Plans and manages own workflow on a daily basis to ensure the achievement of KPIs Demonstrates a passion for customers and delivering service excellence. Proactively keeps up to date with technologies supported by us, including: Firewalls Network routing and switching Office 365 Enterprise Mobility & Security including Intune and Azure AD Wireless Networking Server hardware Virtualisation technologies: VMware, vSphere, Zerto MS Windows Server Hyper-V Azure Active Directory Exchange and Exchange Online SQL Teams SharePoint Anti-Virus technologies including Bitdefender. You will be coming from a similar 3rd line support technician role or perhaps you've done your time as a 2nd line engineer and it's your time to take the step up. What you can expect from us in return: We think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include: Holiday : 22 days' holiday rising to 25 days with length of service Health : A free membership to the local gym Birthdays : A free day s holiday on your birthday (or nearest Friday/Monday) Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff. Training : A tailored training plan including official vendor certifications
May 01, 2024
Full time
Job Description: Senior service desk engineer (MSP) Location: Borehamwood Hours: Mon Fri 8-5pm Duration: Permanent Salary: 40-50k DOE Role Description This is a full-time on-site role located in Borehamwood for a senior Service Desk Engineer (MSP). As part of the service desk team, you will be responsible for providing high-level technical support for client issues that have been escalated by the 1st and 2nd Line Service Desk Engineers. You will work with a variety of technologies and join our friendly, supportive team as a key member of the Service Desk. The role involves maintaining, troubleshooting, and repairing IT infrastructure, cloud, hardware, software, and networking systems for clients. Qualifications A bachelor s degree in computer science, Information Technology, or equivalent work experience Knowledge of Windows Server Platforms, Virtualisation technologies, Backup solutions, Networking technologies (LAN, WAN, and WLAN), Cloud technologies (Microsoft Azure and/or AWS), Active Directory, Remote Desktop Services, and Terminal Services Experience with operating systems including Windows Server 2012+ and Windows 10 Experience with PowerShell and scripting languages is a plus. Exceptional communication skills, with the ability to communicate technical information to non-technical individuals. Experience in an MSP environment is preferred. Relevant IT certifications such as MCSA, MCSE, CCNP, or equivalent experience is preferred. Ability to work well in a fast-paced environment, with strong problem-solving skills and the ability to work independently or as part of a team. We are looking for someone who: Has a natural aptitude for troubleshooting and problem-solving. Embraces continual change and process improvement. Can express ideas and information clearly and concisely. Plans and manages own workflow on a daily basis to ensure the achievement of KPIs Demonstrates a passion for customers and delivering service excellence. Proactively keeps up to date with technologies supported by us, including: Firewalls Network routing and switching Office 365 Enterprise Mobility & Security including Intune and Azure AD Wireless Networking Server hardware Virtualisation technologies: VMware, vSphere, Zerto MS Windows Server Hyper-V Azure Active Directory Exchange and Exchange Online SQL Teams SharePoint Anti-Virus technologies including Bitdefender. You will be coming from a similar 3rd line support technician role or perhaps you've done your time as a 2nd line engineer and it's your time to take the step up. What you can expect from us in return: We think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include: Holiday : 22 days' holiday rising to 25 days with length of service Health : A free membership to the local gym Birthdays : A free day s holiday on your birthday (or nearest Friday/Monday) Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff. Training : A tailored training plan including official vendor certifications
Head of InfoSec Engineering The Role The Infosec Engineering team is responsible for defining and implementing technology that improves the security of our estate and makes it easier for engineers to make better security choices. The team works closely with the Infosec team, who are responsible for SecOps and risk compliance, as well as the other infrastructure and development teams. As the manager of this small team, you should have some experience as team or technology lead and be familiar with the technical detail of the work. For example, one day you may be working with vendors to select the next network monitoring hardware/software, and the next helping automate IAM/JLT processes using Python against an API. This is a very collaborative role, and you will work with engineers and managers across Man at all levels. The role requires you to be able to understand technology to a deep level, but also communicate to stakeholders, and provide guidance and leadership. You will be an ambassador and champion for improving security, with a passion for how security can be improved balancing the trade-off between productivity and risk. Our Technology Our end-user platform consists of a mix of Windows and Mac laptops and desktops. We operate a hybrid WFH model, so many users are connected over our GlobalProtect VPN. On servers we run a mix of Windows and Linux (physical, and virtualized in VMWare and Openstack). Linux is used to provide a developer/researcher desktop environment, accessed through Citrix. We run a mix of Crowdstrike, Proofpoint, Tessian, Tenable and other 3rd party tools to monitor and gather information about our estate. In addition we build tools using primarily Python to automate solutions. Our technologists and researchers use a constantly evolving set of systems, tools, and libraries. Most of our code is in Python, with the full scientific stack: numpy, scipy, pandas, scikit-learn to name a few of the open-source libraries we use extensively. We implement the systems that require the highest data throughput in Java and C++. We use Airflow for workflow management, Kafka for data pipelines, Bitbucket for source control, Jenkins for continuous integration, Grafana + Prometheus for metrics collection, ELK for log shipping and monitoring, Docker and Kubernetes for containerisation, OpenStack for our private cloud, Ansible and Terraform for architecture automation, and Slack for internal communication. Working Here Man Technology has a small company feel. It is flat structured, open, transparent and collaborative, and you will have plenty of opportunity to have enormous impact on the firm. We are actively engaged with the broader technology community. We host and sponsor London's PyData and Machine Learning Meetups We open-source some of our technology. See We regularly talk at leading industry conferences, and tweet about relevant technology and how we're using it. We're fortunate enough to have a fantastic open-plan office overlooking the River Thames, and continually strive to make our environment a great place in which to work. We offer competitive compensation, a generous holiday allowance, various health and other flexible benefits. We are also committed to continuous learning and development via coaching, mentoring, regular conference attendance and sponsoring academic and professional qualifications. Technology and Business Skills We strive to hire the brightest and most highly skilled and passionate technologists. Essential Excellent distributed team management and communication skills A track record of delivering complex technology projects with stakeholder interaction Great technology skills Proficient on Linux platforms with software development knowledge. Ability to interact with, and develop, APIs - ideally in Python. Ability to survey and evaluate the software/hardware landscape for solutions and pick the best fit solution from a range of criteria. Advantageous An understanding of financial markets and instruments Experience with DevOps methodology and tooling for software development Previous experience working with IAM / IGA tools Knowledge of Windows and Active Directory Personal Attributes Strong academic record and a degree (or equivalent industrial experience) with high mathematical and computing content e.g. Computer Science, Mathematics, Engineering or Physics from a leading university Strong interpersonal skills; able to establish and maintain a close working relationship with your team, quantitative researchers, traders and senior business people alike Intellectually robust with a keenly analytic approach to problem solving Self-organised with the ability to effectively manage time across multiple projects and with competing business demands and priorities Focused on delivering value to the business with relentless efforts to improve process Confident communicator; able to argue a point concisely and deal positively with conflicting views. Work-Life Balance and Benefits at Man Man Group is proud to provide the best working environment possible for all of its employees, and we are committed to equality of opportunity. At Man Group we believe that a diverse workforce is a critical factor in the success of our business, and this is embedded in our culture and values. We run a number of external and internal initiatives, partnerships and programmes that help us to attract and develop talent from diverse backgrounds and encourage diversity and inclusion across our firm and industry Man Group is also a Signatory of the Women in Finance Charter. Man Group supports many charities, and global initiatives. We support professional training and development, and requests for flexible or part-time working. Employees are also offered two 'Mankind' days of paid leave per year as part of the Man Charitable Trust's community volunteering programme. We offer comprehensive, firm-wide employee benefits including competitive holiday entitlements, pension/401k, life and long-term disability coverage, group sick pay, enhanced parental leave and long-service leave. Additional benefits are tailored to local markets and may include private medical coverage, discounted gym membership and wellbeing programmes.
May 01, 2024
Full time
Head of InfoSec Engineering The Role The Infosec Engineering team is responsible for defining and implementing technology that improves the security of our estate and makes it easier for engineers to make better security choices. The team works closely with the Infosec team, who are responsible for SecOps and risk compliance, as well as the other infrastructure and development teams. As the manager of this small team, you should have some experience as team or technology lead and be familiar with the technical detail of the work. For example, one day you may be working with vendors to select the next network monitoring hardware/software, and the next helping automate IAM/JLT processes using Python against an API. This is a very collaborative role, and you will work with engineers and managers across Man at all levels. The role requires you to be able to understand technology to a deep level, but also communicate to stakeholders, and provide guidance and leadership. You will be an ambassador and champion for improving security, with a passion for how security can be improved balancing the trade-off between productivity and risk. Our Technology Our end-user platform consists of a mix of Windows and Mac laptops and desktops. We operate a hybrid WFH model, so many users are connected over our GlobalProtect VPN. On servers we run a mix of Windows and Linux (physical, and virtualized in VMWare and Openstack). Linux is used to provide a developer/researcher desktop environment, accessed through Citrix. We run a mix of Crowdstrike, Proofpoint, Tessian, Tenable and other 3rd party tools to monitor and gather information about our estate. In addition we build tools using primarily Python to automate solutions. Our technologists and researchers use a constantly evolving set of systems, tools, and libraries. Most of our code is in Python, with the full scientific stack: numpy, scipy, pandas, scikit-learn to name a few of the open-source libraries we use extensively. We implement the systems that require the highest data throughput in Java and C++. We use Airflow for workflow management, Kafka for data pipelines, Bitbucket for source control, Jenkins for continuous integration, Grafana + Prometheus for metrics collection, ELK for log shipping and monitoring, Docker and Kubernetes for containerisation, OpenStack for our private cloud, Ansible and Terraform for architecture automation, and Slack for internal communication. Working Here Man Technology has a small company feel. It is flat structured, open, transparent and collaborative, and you will have plenty of opportunity to have enormous impact on the firm. We are actively engaged with the broader technology community. We host and sponsor London's PyData and Machine Learning Meetups We open-source some of our technology. See We regularly talk at leading industry conferences, and tweet about relevant technology and how we're using it. We're fortunate enough to have a fantastic open-plan office overlooking the River Thames, and continually strive to make our environment a great place in which to work. We offer competitive compensation, a generous holiday allowance, various health and other flexible benefits. We are also committed to continuous learning and development via coaching, mentoring, regular conference attendance and sponsoring academic and professional qualifications. Technology and Business Skills We strive to hire the brightest and most highly skilled and passionate technologists. Essential Excellent distributed team management and communication skills A track record of delivering complex technology projects with stakeholder interaction Great technology skills Proficient on Linux platforms with software development knowledge. Ability to interact with, and develop, APIs - ideally in Python. Ability to survey and evaluate the software/hardware landscape for solutions and pick the best fit solution from a range of criteria. Advantageous An understanding of financial markets and instruments Experience with DevOps methodology and tooling for software development Previous experience working with IAM / IGA tools Knowledge of Windows and Active Directory Personal Attributes Strong academic record and a degree (or equivalent industrial experience) with high mathematical and computing content e.g. Computer Science, Mathematics, Engineering or Physics from a leading university Strong interpersonal skills; able to establish and maintain a close working relationship with your team, quantitative researchers, traders and senior business people alike Intellectually robust with a keenly analytic approach to problem solving Self-organised with the ability to effectively manage time across multiple projects and with competing business demands and priorities Focused on delivering value to the business with relentless efforts to improve process Confident communicator; able to argue a point concisely and deal positively with conflicting views. Work-Life Balance and Benefits at Man Man Group is proud to provide the best working environment possible for all of its employees, and we are committed to equality of opportunity. At Man Group we believe that a diverse workforce is a critical factor in the success of our business, and this is embedded in our culture and values. We run a number of external and internal initiatives, partnerships and programmes that help us to attract and develop talent from diverse backgrounds and encourage diversity and inclusion across our firm and industry Man Group is also a Signatory of the Women in Finance Charter. Man Group supports many charities, and global initiatives. We support professional training and development, and requests for flexible or part-time working. Employees are also offered two 'Mankind' days of paid leave per year as part of the Man Charitable Trust's community volunteering programme. We offer comprehensive, firm-wide employee benefits including competitive holiday entitlements, pension/401k, life and long-term disability coverage, group sick pay, enhanced parental leave and long-service leave. Additional benefits are tailored to local markets and may include private medical coverage, discounted gym membership and wellbeing programmes.
The ForexClear Business Risk team sits within the 1st line Risk team in ForexClear. The team is responsible for 1st level risk management and reporting, including monitoring of all aspect of market risk for ForexClear. The team is a hybrid of a traditional 1st line risk role as well as operations with a high level of involvement in client queries. The team is the first point of escalation for members, clients, trade sources and has the ultimate responsibility of ensuring a positive experience of LCH is provided in respect to the ForexClear service. The team works closely with all internal and external stakeholders. The team is responsible for monitoring the integrity o f the clearing platforms as well as the risk in the service. The team also oversees the BAU schedule and trade life-cycle events such as margin runs, portfolio compression, NDF fixings, trade settlement and portfolio transfers, covering the ForexClear service. The global team is the primary gate-keeper for the production environment and is responsible for incident management, troubleshooting and working closely with the change function to improve the existing platform, applying a Continuous Improvement approach to its process and control environment. The Business Risk team is the first line of defence against operational risk, and is responsible for the close scrutiny of KRIs and for highlighting emerging risk in conjunction with 2nd and 3rd line risk functions within LCH. Role Description This is an exciting opportunity for a manager to join an expanding Risk team, taking a leading role in ensuring a high standard of adherence to all day to day duties set out by local and global management. Leading the daily monitoring of the Risk in the ForexClear Service and reviewing accuracy of the risk model and requires strong data analysis skills. There are significant exposure to senior management the role would suit a highly motivated candidate with 5 years of experience in Risk Management. The role is also a highly visible across the company, working closely with broader Risk, Technology and the wider Business areas (Sales, Product, PMO, COO), and will require working closely with external partners such as IHS Markit, Traiana, and CLS, a key participant in the FXO service. The team runs a shift rotation as follow-the-sun model to ensure the smooth handover of responsibilities between Sydney, London and New York teams. Role Responsibilities Technical/Analytical Oversee operational processes such as trade receipt, NDF trade fixings, margin runs and margin calls and look to provide opportunities for automation Use MS Excel / Python to streamline processes and implement tactical solutions to enhance the control framework Gain strong understanding of margining and liability calculation Monitor execution of operational processes such as trade receipt, NDF trade fixings, market prices validation, margin runs and margin calls. Provide analysis and validation when required. Continuous monitoring of risk exposures. Understanding our risk management methodologies include initial margin model, stress testing and margin addons. Ensure the accuracy and effectiveness of data sources, pricing methodologies and curve building methodologies. Ensure that measures of liquidity and market behaviour are in place to quantify potential risks. Ensure that policies and procedures are applied consistently across products regardless of trade source of origin. Carry out and take responsibility for all aspects of the daily checklist, escalate any deviation from the schedule . Execute post-execution events such as portfolio transfers and compression activity. Communication /Presentation Skills Liaise with key stakeholders (both written and oral) to ensure member/client/matcher queries are resolved in a timely fashion and to a high standard Present issues and explanations to management (both written and oral) Demo key service functionality/offerings, as well as other member/client training requests Client Management: Internal / External Build strong relationship with 2nd Line Risk function. Build and maintain strong relationships with our member, client, middleware and SEF communities Escalation point for issues in the Production environment IT Systems Proactively monitor the performance of the production service and work with IT support to facilitate issue resolution, analyse problem root causes and communicate with members regarding issues and system outages. Participate in relevant UAT and quality gate exercises line releases in preparation for production releases Daily use of Murex, Middleware systems, and a range of in-house applications Projects/Non-BAU Partake in additional project work, to enhance the operational environment as well as support the business Regulatory/Member Reporting Daily and Periodic Regulatory Reporting submissions, reconciliations and trouble-shooting across the jurisdictions we are obligated to report in Oversight of systematic processes and management of manual elements to guarantee adherence to regulatory and Member reporting SLAs Candidate Profile / Key Skills Working Experience Experience in Market Risk Management in investment bank, CCP or similar financial organisation Education Degree qualified in a Business, Financial or similar and relevant discipline or equivalent Technical Skills Excellent knowledge of the full NDF/FXO product life cycle Excellent understanding of Risk management techniques. Knowledge of central clearing and the FX OTC bilateral market Excellent analytical, numerical and problem solving skills, with good attention to detail Ability to establish and maintain excellent relationships at all levels internally/externally Excellent computational skills such as MS Excel VBA programming and Python experience Soft Skills Excellent communication skills, both oral and written Proactive and driven Able to manage workload/priorities for themselves and the team, and ability to work to deadlines Comfortable being a key point of contact for senior management across departments and engage with Senior stakeholders LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
May 01, 2024
Full time
The ForexClear Business Risk team sits within the 1st line Risk team in ForexClear. The team is responsible for 1st level risk management and reporting, including monitoring of all aspect of market risk for ForexClear. The team is a hybrid of a traditional 1st line risk role as well as operations with a high level of involvement in client queries. The team is the first point of escalation for members, clients, trade sources and has the ultimate responsibility of ensuring a positive experience of LCH is provided in respect to the ForexClear service. The team works closely with all internal and external stakeholders. The team is responsible for monitoring the integrity o f the clearing platforms as well as the risk in the service. The team also oversees the BAU schedule and trade life-cycle events such as margin runs, portfolio compression, NDF fixings, trade settlement and portfolio transfers, covering the ForexClear service. The global team is the primary gate-keeper for the production environment and is responsible for incident management, troubleshooting and working closely with the change function to improve the existing platform, applying a Continuous Improvement approach to its process and control environment. The Business Risk team is the first line of defence against operational risk, and is responsible for the close scrutiny of KRIs and for highlighting emerging risk in conjunction with 2nd and 3rd line risk functions within LCH. Role Description This is an exciting opportunity for a manager to join an expanding Risk team, taking a leading role in ensuring a high standard of adherence to all day to day duties set out by local and global management. Leading the daily monitoring of the Risk in the ForexClear Service and reviewing accuracy of the risk model and requires strong data analysis skills. There are significant exposure to senior management the role would suit a highly motivated candidate with 5 years of experience in Risk Management. The role is also a highly visible across the company, working closely with broader Risk, Technology and the wider Business areas (Sales, Product, PMO, COO), and will require working closely with external partners such as IHS Markit, Traiana, and CLS, a key participant in the FXO service. The team runs a shift rotation as follow-the-sun model to ensure the smooth handover of responsibilities between Sydney, London and New York teams. Role Responsibilities Technical/Analytical Oversee operational processes such as trade receipt, NDF trade fixings, margin runs and margin calls and look to provide opportunities for automation Use MS Excel / Python to streamline processes and implement tactical solutions to enhance the control framework Gain strong understanding of margining and liability calculation Monitor execution of operational processes such as trade receipt, NDF trade fixings, market prices validation, margin runs and margin calls. Provide analysis and validation when required. Continuous monitoring of risk exposures. Understanding our risk management methodologies include initial margin model, stress testing and margin addons. Ensure the accuracy and effectiveness of data sources, pricing methodologies and curve building methodologies. Ensure that measures of liquidity and market behaviour are in place to quantify potential risks. Ensure that policies and procedures are applied consistently across products regardless of trade source of origin. Carry out and take responsibility for all aspects of the daily checklist, escalate any deviation from the schedule . Execute post-execution events such as portfolio transfers and compression activity. Communication /Presentation Skills Liaise with key stakeholders (both written and oral) to ensure member/client/matcher queries are resolved in a timely fashion and to a high standard Present issues and explanations to management (both written and oral) Demo key service functionality/offerings, as well as other member/client training requests Client Management: Internal / External Build strong relationship with 2nd Line Risk function. Build and maintain strong relationships with our member, client, middleware and SEF communities Escalation point for issues in the Production environment IT Systems Proactively monitor the performance of the production service and work with IT support to facilitate issue resolution, analyse problem root causes and communicate with members regarding issues and system outages. Participate in relevant UAT and quality gate exercises line releases in preparation for production releases Daily use of Murex, Middleware systems, and a range of in-house applications Projects/Non-BAU Partake in additional project work, to enhance the operational environment as well as support the business Regulatory/Member Reporting Daily and Periodic Regulatory Reporting submissions, reconciliations and trouble-shooting across the jurisdictions we are obligated to report in Oversight of systematic processes and management of manual elements to guarantee adherence to regulatory and Member reporting SLAs Candidate Profile / Key Skills Working Experience Experience in Market Risk Management in investment bank, CCP or similar financial organisation Education Degree qualified in a Business, Financial or similar and relevant discipline or equivalent Technical Skills Excellent knowledge of the full NDF/FXO product life cycle Excellent understanding of Risk management techniques. Knowledge of central clearing and the FX OTC bilateral market Excellent analytical, numerical and problem solving skills, with good attention to detail Ability to establish and maintain excellent relationships at all levels internally/externally Excellent computational skills such as MS Excel VBA programming and Python experience Soft Skills Excellent communication skills, both oral and written Proactive and driven Able to manage workload/priorities for themselves and the team, and ability to work to deadlines Comfortable being a key point of contact for senior management across departments and engage with Senior stakeholders LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
Company Description Are you looking for an exciting opportunity to earn while you learn? The L&G Apprentice programme has been designed to help you reach your potential. You will develop your skill set, gain valuable work experience and complete a fully funded professional qualification, all whilst earning a competitive salary with access to outstanding employee benefits. With support every step of the way and access to core skills training, you will contribute to the success of a team and be supported by your line manager. As part of a cohort of apprentices, you will also have the opportunity to connect with your peers and colleagues though networking opportunities and social events. Joining L&G is the beginning to a future that will be anything but familiar. So take a closer look, get involved, be curious and find out how we will enable you to be at your best no matter who you are. This role is due to start September 2024. We recruit on a rolling basis and expect this vacancy to close before the deadline. To be in with the best chance of securing a role, please submit your application ASAP. What does the team do? The software development teams at LGIM work on projects for different business areas; from portfolio management tools for our traders to backend integration with external vendors and web portals to service our clients. We use a number of different technologies as well to solve a wide range of problems. Our projects can range from a small change to an existing system that will make one business team's work easier to really big new systems that can impact every area of the business. Job Description What you'll be doing Join us on a 36 month skills development programme which includes support to study for an industry recognised Level 6 Software Development apprenticeship qualification. Further details on this qualification will follow in due course. You'll receive on-the-job training and coaching from our team of experienced technical specialists. Alongside this you'll complete Level 6 Software Development apprenticeship qualification. Combined, these will fully equip you to be successful in your role, with the knowledge and skills required to apply to real world business challenges. During your apprenticeship you will: Spend 20% of your time in formal training with our apprenticeship training provider. Use a number of tools and other programming languages where necessary Follow application & component level design, working to standards and patterns Propose solutions and agree those with a Senior/Lead Developer Follow coding standards and ensure compliance with quality measures Provide 3rd line support where required Contribute to the team ownership view of the platforms/systems you work on (everyone owns the code) Ensure code is tested in accordance with the guidelines Cope with context switching and work to deadlines Be active in team meetings to keep colleagues informed and to create a forum for knowledge sharing. Provide effective updates and continuously collaborate with other team members to support smooth delivery of development activities to support fast and early feedback. Help your team to ensure that all customers and stakeholders are treated fairly in line with Legal & General's principles on the Customer Experience and Treating Customers Fairly policy. Qualifications What we're looking for The person who would most benefit and enjoy this programme is excited to learn and eager to get started in the world of work, or maybe keen to try a different career pathway. We expect our applicants to have a genuine interest in software development but we're not expecting prior industry experience, we're here to help you learn everything you need. To qualify for the programme, you will need: GCSE's at grade 4-9 (A-C) or above (or equivalent) in Maths and English Minimum 96 UCAS points or equivalent level 3 qualification e.g. A-Levels To not currently be on a government funded training course, e.g. on apprenticeship The right to work in the UK and have lived in the UK or EEA for the past 3 consecutive To have not previously studied Software Development at level 4 or above Additional Information The brand with the brolly is choosing today to change tomorrow. Since 1836, we've grown to become one of the world's largest asset managers, homebuilders, pension providers and insurance brands. We're all here to improve the lives of our customers, build a better society for the long term, and create value for our shareholders - helping to shape a better future for society and the planet. We need people who share our ambitions, agility and entrepreneurial spirit to help us do it. At L&G, you'll find a balance that helps you be your best. Empowered by hybrid working, we're supported by technology and workplaces that enable us to work effectively wherever we are. We come together in offices to collaborate and connect, and use time at home for individual, focused activities. And, when we achieve great things, we celebrate our success and reward strong performance. Today, there's over 10,000 of us, working towards our mission, with plenty of opportunities to grow your career as we grow L&G. Will you join us? Great minds don't have to think alike, so we welcome voices from all backgrounds. Bringing together people with different life experiences helps us build empathy with our customers and drive innovation. We don't just talk about it, we actively promote diversity and equitable opportunities for all. That means our employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability or protected veteran status. In fact, we embrace every dimension of diversity to reflect the customers and communities we serve. We think it's important to create an inclusive environment where we can all belong, contribute and drive progress, where you can develop and grow, and be empowered. We want you to use your voice to help us build a better tomorrow. We all work differently, and have different needs, which is why. we're always open to discussing flexible working arrangements. Likewise, we're committed to finding reasonable accommodations for candidates with specific needs during our recruiting process. So whoever you are, wherever you are, whatever your story, we'd love to hear from you.
May 01, 2024
Full time
Company Description Are you looking for an exciting opportunity to earn while you learn? The L&G Apprentice programme has been designed to help you reach your potential. You will develop your skill set, gain valuable work experience and complete a fully funded professional qualification, all whilst earning a competitive salary with access to outstanding employee benefits. With support every step of the way and access to core skills training, you will contribute to the success of a team and be supported by your line manager. As part of a cohort of apprentices, you will also have the opportunity to connect with your peers and colleagues though networking opportunities and social events. Joining L&G is the beginning to a future that will be anything but familiar. So take a closer look, get involved, be curious and find out how we will enable you to be at your best no matter who you are. This role is due to start September 2024. We recruit on a rolling basis and expect this vacancy to close before the deadline. To be in with the best chance of securing a role, please submit your application ASAP. What does the team do? The software development teams at LGIM work on projects for different business areas; from portfolio management tools for our traders to backend integration with external vendors and web portals to service our clients. We use a number of different technologies as well to solve a wide range of problems. Our projects can range from a small change to an existing system that will make one business team's work easier to really big new systems that can impact every area of the business. Job Description What you'll be doing Join us on a 36 month skills development programme which includes support to study for an industry recognised Level 6 Software Development apprenticeship qualification. Further details on this qualification will follow in due course. You'll receive on-the-job training and coaching from our team of experienced technical specialists. Alongside this you'll complete Level 6 Software Development apprenticeship qualification. Combined, these will fully equip you to be successful in your role, with the knowledge and skills required to apply to real world business challenges. During your apprenticeship you will: Spend 20% of your time in formal training with our apprenticeship training provider. Use a number of tools and other programming languages where necessary Follow application & component level design, working to standards and patterns Propose solutions and agree those with a Senior/Lead Developer Follow coding standards and ensure compliance with quality measures Provide 3rd line support where required Contribute to the team ownership view of the platforms/systems you work on (everyone owns the code) Ensure code is tested in accordance with the guidelines Cope with context switching and work to deadlines Be active in team meetings to keep colleagues informed and to create a forum for knowledge sharing. Provide effective updates and continuously collaborate with other team members to support smooth delivery of development activities to support fast and early feedback. Help your team to ensure that all customers and stakeholders are treated fairly in line with Legal & General's principles on the Customer Experience and Treating Customers Fairly policy. Qualifications What we're looking for The person who would most benefit and enjoy this programme is excited to learn and eager to get started in the world of work, or maybe keen to try a different career pathway. We expect our applicants to have a genuine interest in software development but we're not expecting prior industry experience, we're here to help you learn everything you need. To qualify for the programme, you will need: GCSE's at grade 4-9 (A-C) or above (or equivalent) in Maths and English Minimum 96 UCAS points or equivalent level 3 qualification e.g. A-Levels To not currently be on a government funded training course, e.g. on apprenticeship The right to work in the UK and have lived in the UK or EEA for the past 3 consecutive To have not previously studied Software Development at level 4 or above Additional Information The brand with the brolly is choosing today to change tomorrow. Since 1836, we've grown to become one of the world's largest asset managers, homebuilders, pension providers and insurance brands. We're all here to improve the lives of our customers, build a better society for the long term, and create value for our shareholders - helping to shape a better future for society and the planet. We need people who share our ambitions, agility and entrepreneurial spirit to help us do it. At L&G, you'll find a balance that helps you be your best. Empowered by hybrid working, we're supported by technology and workplaces that enable us to work effectively wherever we are. We come together in offices to collaborate and connect, and use time at home for individual, focused activities. And, when we achieve great things, we celebrate our success and reward strong performance. Today, there's over 10,000 of us, working towards our mission, with plenty of opportunities to grow your career as we grow L&G. Will you join us? Great minds don't have to think alike, so we welcome voices from all backgrounds. Bringing together people with different life experiences helps us build empathy with our customers and drive innovation. We don't just talk about it, we actively promote diversity and equitable opportunities for all. That means our employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability or protected veteran status. In fact, we embrace every dimension of diversity to reflect the customers and communities we serve. We think it's important to create an inclusive environment where we can all belong, contribute and drive progress, where you can develop and grow, and be empowered. We want you to use your voice to help us build a better tomorrow. We all work differently, and have different needs, which is why. we're always open to discussing flexible working arrangements. Likewise, we're committed to finding reasonable accommodations for candidates with specific needs during our recruiting process. So whoever you are, wherever you are, whatever your story, we'd love to hear from you.
LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years! The ForexClear Business Risk team sits within the 1st line Risk team in ForexClear. The team is responsible for 1st level risk management and risk reporting, including monitoring of all aspect of the run of the ForexClear service. The team is in charge of the run of the service with a high level of involvement in client queries. The team is the first point of escalation for members and clients and has the ultimate responsibility of ensuring a positive experience of LCH is provided in respect to the ForexClear service. The team works closely with all internal and external partners. The team leads all aspects of the daily schedule and trade life-cycle events such as valuation and margin run, market data validation, portfolio compression, FX fixings, FX settlement and other market operations covering the ForexClear service. The team is global with presence in Australia and US, and is working closely with the change function to improve the existing platform, applying a Continuous Improvement and automation approach to its process and control environment. The Business Risk team is the first line of defence against risk, and is responsible for the close scrutiny of key risk indicators and for highlighting emerging risk in conjunction with 2nd and 3rd line risk functions within LCH. Role Description This is an exciting opportunity for a Senior Analyst to join an expanding Business Risk team, ensuring a high standard of adherence to all day to day duties set out by local and global management. Take a leading role in the daily monitoring of the Risk in the ForexClear Service and reviewing accuracy of the risk model and demonstrating strong data analysis skills. There are significant opportunities for exposure to senior management, the role would suit a highly motivated candidate with a strong interest in Risk Management and FX products. The role is also a highly visible across the company, working closely with broader Risk, Technology and the wider Business areas (Sales, Product, PMO, COO), and will require working closely with external partners such as CLS. Key responsibilities of the role: Risk monitoring Continuous monitoring of risk exposures. Review of risk methodologies include initial margin model, stress testing and margin addons. Ensure the accuracy and effectiveness of data sources, pricing methodologies and curve building methodologies. Develop a strong understanding of margining and liability calculation including VaR models and FX Pricing for NDF, NDO, FWD and FXO. Ensure that measures of liquidity and market behaviour are in place to quantify potential risks. Enhancement of daily processes and MI reporting using Tableau data visualisation. Monitor execution of operational processes such as trade receipt, NDF trade fixings, market prices validation, margin runs and margin calls. Provide analysis and validation when required. Ensure that policies and procedures are applied consistently across products regardless of trade source of origin. Operational Carry out and take responsibility for all aspects of the day to day monitoring of the service, escalate any deviation from the schedule. Carry out post-execution events such as portfolio transfers and compression activity. Complete operational processes that are not yet automated such as trade receipt, NDF trade fixings, margin runs and margin calls and look to provide opportunities for automation. Analyse data from automated processes to ensure strong controls and exception monitoring in place. Communication /Presentation Skills Liaise with key collaborators (both written and oral) to ensure member/client/matcher queries are resolved in a timely fashion and to a high standard Present issues and explanations to management (both written and oral) Demo key service functionality/offerings, as well as other member/client training requests Client Management: Internal / External Build and maintain strong relationships with our member and clients Assist handling queries with technology and middleware/SEF communities. Build strong relationship with 2nd Line Risk function. Escalation point for issues in the Production environment. Advise and monitor business impact resulting from an incident. IT Systems Proactively monitor the performance of the ForexClear service and work with IT support on issue resolution, analyse business impact and communicate with clients. Participate in relevant UAT and quality gate exercises line releases in preparation for production releases Daily use of Murex, Middleware systems, and a range of in-house applications Use MS Excel / Python to streamline processes and implement tactical solutions to enhance the control framework Projects/Non-BAU Partake in additional project work, to enhance the operational environment as well as support the business Early engagement in project deliveries following Agile methodology (Design and demo sessions) Regulatory/Member Reporting Daily and Periodic Regulatory Reporting submissions, reconciliations and trouble-shooting across the jurisdictions Oversight of systematic processes and management of manual elements to guarantee adherence to regulatory and Member reporting SLAs Experience and skills required: Working Experience 2 Years experience in Market Risk Management in investment bank, CCP or similar financial organisation an advantage Education Degree (or equivalent experience) qualified in a Business, Financial or similar and relevant subject area. Technical Skills Understanding of Risk Models Basic understanding of FX product life cycle Basic understanding of Risk management techniques. Some knowledge of central clearing and the FX OTC bilateral market Excellent analytical, numerical and problem solving skills, with good attention to detail Ability to establish and maintain excellent relationships at all levels internally/externally Computational skills such as MS Excel VBA programming and Python experience Soft Skills Excellent communication skills, both oral and written Proactive and driven Able to handle workload/priorities for themselves and the team, and ability to work to deadlines Comfortable being a key point of contact for senior management across departments and engage with senior business contacts LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
May 01, 2024
Full time
LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years! The ForexClear Business Risk team sits within the 1st line Risk team in ForexClear. The team is responsible for 1st level risk management and risk reporting, including monitoring of all aspect of the run of the ForexClear service. The team is in charge of the run of the service with a high level of involvement in client queries. The team is the first point of escalation for members and clients and has the ultimate responsibility of ensuring a positive experience of LCH is provided in respect to the ForexClear service. The team works closely with all internal and external partners. The team leads all aspects of the daily schedule and trade life-cycle events such as valuation and margin run, market data validation, portfolio compression, FX fixings, FX settlement and other market operations covering the ForexClear service. The team is global with presence in Australia and US, and is working closely with the change function to improve the existing platform, applying a Continuous Improvement and automation approach to its process and control environment. The Business Risk team is the first line of defence against risk, and is responsible for the close scrutiny of key risk indicators and for highlighting emerging risk in conjunction with 2nd and 3rd line risk functions within LCH. Role Description This is an exciting opportunity for a Senior Analyst to join an expanding Business Risk team, ensuring a high standard of adherence to all day to day duties set out by local and global management. Take a leading role in the daily monitoring of the Risk in the ForexClear Service and reviewing accuracy of the risk model and demonstrating strong data analysis skills. There are significant opportunities for exposure to senior management, the role would suit a highly motivated candidate with a strong interest in Risk Management and FX products. The role is also a highly visible across the company, working closely with broader Risk, Technology and the wider Business areas (Sales, Product, PMO, COO), and will require working closely with external partners such as CLS. Key responsibilities of the role: Risk monitoring Continuous monitoring of risk exposures. Review of risk methodologies include initial margin model, stress testing and margin addons. Ensure the accuracy and effectiveness of data sources, pricing methodologies and curve building methodologies. Develop a strong understanding of margining and liability calculation including VaR models and FX Pricing for NDF, NDO, FWD and FXO. Ensure that measures of liquidity and market behaviour are in place to quantify potential risks. Enhancement of daily processes and MI reporting using Tableau data visualisation. Monitor execution of operational processes such as trade receipt, NDF trade fixings, market prices validation, margin runs and margin calls. Provide analysis and validation when required. Ensure that policies and procedures are applied consistently across products regardless of trade source of origin. Operational Carry out and take responsibility for all aspects of the day to day monitoring of the service, escalate any deviation from the schedule. Carry out post-execution events such as portfolio transfers and compression activity. Complete operational processes that are not yet automated such as trade receipt, NDF trade fixings, margin runs and margin calls and look to provide opportunities for automation. Analyse data from automated processes to ensure strong controls and exception monitoring in place. Communication /Presentation Skills Liaise with key collaborators (both written and oral) to ensure member/client/matcher queries are resolved in a timely fashion and to a high standard Present issues and explanations to management (both written and oral) Demo key service functionality/offerings, as well as other member/client training requests Client Management: Internal / External Build and maintain strong relationships with our member and clients Assist handling queries with technology and middleware/SEF communities. Build strong relationship with 2nd Line Risk function. Escalation point for issues in the Production environment. Advise and monitor business impact resulting from an incident. IT Systems Proactively monitor the performance of the ForexClear service and work with IT support on issue resolution, analyse business impact and communicate with clients. Participate in relevant UAT and quality gate exercises line releases in preparation for production releases Daily use of Murex, Middleware systems, and a range of in-house applications Use MS Excel / Python to streamline processes and implement tactical solutions to enhance the control framework Projects/Non-BAU Partake in additional project work, to enhance the operational environment as well as support the business Early engagement in project deliveries following Agile methodology (Design and demo sessions) Regulatory/Member Reporting Daily and Periodic Regulatory Reporting submissions, reconciliations and trouble-shooting across the jurisdictions Oversight of systematic processes and management of manual elements to guarantee adherence to regulatory and Member reporting SLAs Experience and skills required: Working Experience 2 Years experience in Market Risk Management in investment bank, CCP or similar financial organisation an advantage Education Degree (or equivalent experience) qualified in a Business, Financial or similar and relevant subject area. Technical Skills Understanding of Risk Models Basic understanding of FX product life cycle Basic understanding of Risk management techniques. Some knowledge of central clearing and the FX OTC bilateral market Excellent analytical, numerical and problem solving skills, with good attention to detail Ability to establish and maintain excellent relationships at all levels internally/externally Computational skills such as MS Excel VBA programming and Python experience Soft Skills Excellent communication skills, both oral and written Proactive and driven Able to handle workload/priorities for themselves and the team, and ability to work to deadlines Comfortable being a key point of contact for senior management across departments and engage with senior business contacts LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
The Role We are seeking a highly motivated and experienced engineer to join the Data Engineering team within Man Platform Technology. You will have the chance to boost your career in a fast-paced and ambitious team that strives to create state-of-the-art tools for a range of data-related activities including onboarding, analysis, sourcing, quality checking, and lifecycle management. We don't just have a standard data warehouse - our data estate is varied and highly optimised to deliver the needs of the business. Your challenges will be varied, involving: Developing and maintaining core tools for analysts, quants, and engineers to on-board and analyse datasets at multi-terabyte-scale. Collaborating with the Man Data Science team as we design and develop unique, bespoke solutions to solve their big data challenges. Designing and implementing strategies and tools to monitor and validate the data quality for thousands of datasets in use at Man Group. Working with front office engineering teams as they leverage our data platform. Discovering and leveraging best-in-market 3rd party tools and cloud technologies that can help to optimise the full data pipeline from scouting to trading. Our Technology Our systems are almost all running on Linux and most of our code is in Python, with the full scientific stack: numpy, scipy, pandas to name a few of the libraries we use extensively. We implement the systems that require the highest data throughput in Java. Within Data Engineering we use Dataiku, Snowflake, Prometheus, and ArcticDB heavily. We use Kafka for data pipelines, Apache Beam for ETL, Bitbucket for source control, Jenkins for continuous integration, Grafana + Prometheus for metrics collection, ELK for log shipping and monitoring, Docker for containerisation, Kubernetes for container orchestration, OpenStack for our private cloud, Ansible for architecture automation, and Slack for internal communication. Our technology list is never static: we constantly evaluate new tools and libraries. Working Here Man Tech has a small company, no-attitude feel. It is flat structured, open, transparent and collaborative, and you will have plenty of opportunity to grow and have enormous impact on what we do. We are actively engaged with the broader technology community. We host and sponsor London's PyData and Machine Learning Meetups We open-source some of our technology. See We regularly talk at leading industry conferences, and tweet about relevant technology and how we're using it. We're fortunate enough to have a fantastic open-plan office overlooking the River Thames, and continually strive to make our environment a great place in which to work. We organise regular social events, everything from photography through climbing, karting, wine tasting and monthly team lunches We have annual away days and off-sites for the whole team As well as PC's and Macs, in our office you'll also find numerous pieces of cool tech such as light cubes and 3D printers, guitars, ping-pong and table-football, and a piano. We offer competitive compensation, a generous holiday allowance, various health and other flexible benefits. We are also committed to continuous learning and development via coaching, mentoring, regular conference attendance and sponsoring academic and professional qualifications. Technology and Business Skills We strive to hire only the brightest, best and most highly skilled, passionate technologists. Essential Extensive programming experience, ideally in Python Knowledge of the challenges of dealing with large data sets, both structured and unstructured Knowledge of modern practices for ETL, data engineering and stream processing Proficient on Linux platforms with knowledge of various scripting languages Working knowledge of one or more relevant database technologies e.g. MongoDB, PostgreSQL, Snowflake, Oracle Proficient with a range of open source frameworks and development tools e.g. NumPy/SciPy/Pandas, Spark, Jupyter Advantageous Prior experience of working with financial market data or alternative data Relevant mathematical knowledge e.g. statistics, time-series analysis Experience in data visualisation and building web apps in modern frameworks e.g. React Experience with git Prior experience with AWS Personal Attributes Strong academic record and a degree with high mathematical and computing content e.g. Computer Science, Mathematics, Engineering or Physics from a leading university Craftsman-like approach to building software; takes pride in engineering excellence and instils these values in others Demonstrable passion for technology e.g. personal projects, open-source involvement Intellectually robust with a keenly analytic approach to problem solving Self-organised with the ability to effectively manage time across multiple projects and with competing business demands and priorities Focused on delivering value to the business with relentless efforts to improve process Strong interpersonal skills; able to establish and maintain a close working relationship with analysts, quantitative researchers, traders and senior business people alike Confident communicator; able to argue a point concisely and deal positively with conflicting views. Work-Life Balance and Benefits at Man Man Group is proud to provide the best working environment possible for all of its employees, and we are committed to equality of opportunity. At Man Group we believe that a diverse workforce is a critical factor in the success of our business, and this is embedded in our culture and values. We run a number of external and internal initiatives, partnerships and programmes that help us to attract and develop talent from diverse backgrounds and encourage diversity and inclusion across our firm and industry Man Group is also a Signatory of the Women in Finance Charter. Man Group supports many charities, and global initiatives. We support professional training and development, and requests for flexible or part-time working. Employees are also offered two 'Mankind' days of paid leave per year as part of the Man Charitable Trust's community volunteering programme. We offer comprehensive, firm-wide employee benefits including competitive holiday entitlements, pension/401k, life and long-term disability coverage, group sick pay, enhanced parental leave and long-service leave. Additional benefits are tailored to local markets and may include private medical coverage, discounted gym membership and wellbeing programmes.
May 01, 2024
Full time
The Role We are seeking a highly motivated and experienced engineer to join the Data Engineering team within Man Platform Technology. You will have the chance to boost your career in a fast-paced and ambitious team that strives to create state-of-the-art tools for a range of data-related activities including onboarding, analysis, sourcing, quality checking, and lifecycle management. We don't just have a standard data warehouse - our data estate is varied and highly optimised to deliver the needs of the business. Your challenges will be varied, involving: Developing and maintaining core tools for analysts, quants, and engineers to on-board and analyse datasets at multi-terabyte-scale. Collaborating with the Man Data Science team as we design and develop unique, bespoke solutions to solve their big data challenges. Designing and implementing strategies and tools to monitor and validate the data quality for thousands of datasets in use at Man Group. Working with front office engineering teams as they leverage our data platform. Discovering and leveraging best-in-market 3rd party tools and cloud technologies that can help to optimise the full data pipeline from scouting to trading. Our Technology Our systems are almost all running on Linux and most of our code is in Python, with the full scientific stack: numpy, scipy, pandas to name a few of the libraries we use extensively. We implement the systems that require the highest data throughput in Java. Within Data Engineering we use Dataiku, Snowflake, Prometheus, and ArcticDB heavily. We use Kafka for data pipelines, Apache Beam for ETL, Bitbucket for source control, Jenkins for continuous integration, Grafana + Prometheus for metrics collection, ELK for log shipping and monitoring, Docker for containerisation, Kubernetes for container orchestration, OpenStack for our private cloud, Ansible for architecture automation, and Slack for internal communication. Our technology list is never static: we constantly evaluate new tools and libraries. Working Here Man Tech has a small company, no-attitude feel. It is flat structured, open, transparent and collaborative, and you will have plenty of opportunity to grow and have enormous impact on what we do. We are actively engaged with the broader technology community. We host and sponsor London's PyData and Machine Learning Meetups We open-source some of our technology. See We regularly talk at leading industry conferences, and tweet about relevant technology and how we're using it. We're fortunate enough to have a fantastic open-plan office overlooking the River Thames, and continually strive to make our environment a great place in which to work. We organise regular social events, everything from photography through climbing, karting, wine tasting and monthly team lunches We have annual away days and off-sites for the whole team As well as PC's and Macs, in our office you'll also find numerous pieces of cool tech such as light cubes and 3D printers, guitars, ping-pong and table-football, and a piano. We offer competitive compensation, a generous holiday allowance, various health and other flexible benefits. We are also committed to continuous learning and development via coaching, mentoring, regular conference attendance and sponsoring academic and professional qualifications. Technology and Business Skills We strive to hire only the brightest, best and most highly skilled, passionate technologists. Essential Extensive programming experience, ideally in Python Knowledge of the challenges of dealing with large data sets, both structured and unstructured Knowledge of modern practices for ETL, data engineering and stream processing Proficient on Linux platforms with knowledge of various scripting languages Working knowledge of one or more relevant database technologies e.g. MongoDB, PostgreSQL, Snowflake, Oracle Proficient with a range of open source frameworks and development tools e.g. NumPy/SciPy/Pandas, Spark, Jupyter Advantageous Prior experience of working with financial market data or alternative data Relevant mathematical knowledge e.g. statistics, time-series analysis Experience in data visualisation and building web apps in modern frameworks e.g. React Experience with git Prior experience with AWS Personal Attributes Strong academic record and a degree with high mathematical and computing content e.g. Computer Science, Mathematics, Engineering or Physics from a leading university Craftsman-like approach to building software; takes pride in engineering excellence and instils these values in others Demonstrable passion for technology e.g. personal projects, open-source involvement Intellectually robust with a keenly analytic approach to problem solving Self-organised with the ability to effectively manage time across multiple projects and with competing business demands and priorities Focused on delivering value to the business with relentless efforts to improve process Strong interpersonal skills; able to establish and maintain a close working relationship with analysts, quantitative researchers, traders and senior business people alike Confident communicator; able to argue a point concisely and deal positively with conflicting views. Work-Life Balance and Benefits at Man Man Group is proud to provide the best working environment possible for all of its employees, and we are committed to equality of opportunity. At Man Group we believe that a diverse workforce is a critical factor in the success of our business, and this is embedded in our culture and values. We run a number of external and internal initiatives, partnerships and programmes that help us to attract and develop talent from diverse backgrounds and encourage diversity and inclusion across our firm and industry Man Group is also a Signatory of the Women in Finance Charter. Man Group supports many charities, and global initiatives. We support professional training and development, and requests for flexible or part-time working. Employees are also offered two 'Mankind' days of paid leave per year as part of the Man Charitable Trust's community volunteering programme. We offer comprehensive, firm-wide employee benefits including competitive holiday entitlements, pension/401k, life and long-term disability coverage, group sick pay, enhanced parental leave and long-service leave. Additional benefits are tailored to local markets and may include private medical coverage, discounted gym membership and wellbeing programmes.
Technical Support Engineer - 365, 2nd line, 3rd line, Technical Support, Citrix We are currently working with am ambitious and thriving start-up firm who provide a service as a "virtual CTO/IT Director". This firm have been growing at a very fast rate with a business model that is proving to be extremely succesfful as a result of their growth they have a strong pipeline of work and projects upcoming, because of this they require a new Technical Support Engineer (365, 2nd line, 3rd line, Technical Support, Citrix) to join their team on a permanent basis. This role works closely with the CTO and Senior Solutions Consultants on integration and support projects, as 1st and 2nd line is handled by an MSP this role will really be working way above a usual support role and getting involved in high level technical matters that would not normally be available. This is a very urgent hire due to the sheer volume of projects and work, they need someone very enthusiastic to come in and really throw themselves at the work and grab the technical opportunity with both hands. You will receive training in any new technologies previously exposed to (Intune, EUC etc) one of the main reasons for being office based is so as you can learn. To be considered for this Technical Support Engineer (365, 2nd line, 3rd line, Technical Support, Citrix) role you must have: At least 3-5 years working within a technical support position (2nd-3rd line) Expert knowledge on the O365 platform. Professional experience preferred but not necessary. Duties Deal with any issues from the Service Desk •Carry out onsite activities for support, installations and troubleshooting where it is not possible to fix remotely Provide ownership and innovation of the Service Desk and enable new features, improvements, and service level agreements. Assist and build all our internal support processes and documentation. Liaise with 3rd party vendors and triage support tickets between them and our customers. Ensure support tickets and incidents are dealt with in a timely manner and within agreed SLA's. Build and maintain relationships with 3rd party suppliers for services such as IaaS, managed printing and software vendors. Perform computer / server and software installations. Support the ongoing maintenance and stability of IT Services. Perform scheduled maintenance and other tasks, often outside of normal business hours. Ensure IT system, standards and procedures are maintained throughout the business. Carry out daily checks of our customers infrastructure, backups and monitoring and action accordingly. Help produce and maintain clear and accurate systems documentation for work undertaken by the IT team and in production of user guidance and instructions. Engage with various IT Projects. Proactively explore new technologies and investigate how they may be utilized with the company. Over time, as we expand we will look to develop a shift pattern to cover a 08:30 - 18:30 operating window with out of hours support as required. Support of Microsoft 365 and our cloud environments. Internal support for our non-technical staff.
May 01, 2024
Full time
Technical Support Engineer - 365, 2nd line, 3rd line, Technical Support, Citrix We are currently working with am ambitious and thriving start-up firm who provide a service as a "virtual CTO/IT Director". This firm have been growing at a very fast rate with a business model that is proving to be extremely succesfful as a result of their growth they have a strong pipeline of work and projects upcoming, because of this they require a new Technical Support Engineer (365, 2nd line, 3rd line, Technical Support, Citrix) to join their team on a permanent basis. This role works closely with the CTO and Senior Solutions Consultants on integration and support projects, as 1st and 2nd line is handled by an MSP this role will really be working way above a usual support role and getting involved in high level technical matters that would not normally be available. This is a very urgent hire due to the sheer volume of projects and work, they need someone very enthusiastic to come in and really throw themselves at the work and grab the technical opportunity with both hands. You will receive training in any new technologies previously exposed to (Intune, EUC etc) one of the main reasons for being office based is so as you can learn. To be considered for this Technical Support Engineer (365, 2nd line, 3rd line, Technical Support, Citrix) role you must have: At least 3-5 years working within a technical support position (2nd-3rd line) Expert knowledge on the O365 platform. Professional experience preferred but not necessary. Duties Deal with any issues from the Service Desk •Carry out onsite activities for support, installations and troubleshooting where it is not possible to fix remotely Provide ownership and innovation of the Service Desk and enable new features, improvements, and service level agreements. Assist and build all our internal support processes and documentation. Liaise with 3rd party vendors and triage support tickets between them and our customers. Ensure support tickets and incidents are dealt with in a timely manner and within agreed SLA's. Build and maintain relationships with 3rd party suppliers for services such as IaaS, managed printing and software vendors. Perform computer / server and software installations. Support the ongoing maintenance and stability of IT Services. Perform scheduled maintenance and other tasks, often outside of normal business hours. Ensure IT system, standards and procedures are maintained throughout the business. Carry out daily checks of our customers infrastructure, backups and monitoring and action accordingly. Help produce and maintain clear and accurate systems documentation for work undertaken by the IT team and in production of user guidance and instructions. Engage with various IT Projects. Proactively explore new technologies and investigate how they may be utilized with the company. Over time, as we expand we will look to develop a shift pattern to cover a 08:30 - 18:30 operating window with out of hours support as required. Support of Microsoft 365 and our cloud environments. Internal support for our non-technical staff.
3rd Line IT Support Engineer, Witney, £40,000pa - £44,000pa plus bonus & benefits: An exceptional opportunity has arisen for a 3rd Line IT Support Engineer to join a market leading organisation in Witney. Working in a small team, whose remit is to provide exceptional IT Support to this rapidly expanding business of over 100 employees across several Thames Valley locations, you will gain excellent experience across a range of desktop and infrastructure technology working closely with the Systems Manager and Head of IT. On a day-to-day basis, the successful 3rd Line IT Support Engineer will be responsible for providing 1st - 3rd Line Support and getting involved with a variety of project work. You will also act as an escalation point to the 1st and 2nd line helpdesk engineers. This is a great hands-on opportunity for a 3rd Line IT Support Engineer to either take the next step in their career or it would be a great side ways move for someone who wants to work local to the Witney area. About you: The successful 3rd Line IT Support Engineer will need previous experience in a 2nd/3rd line level role. You will need excellent communication skills, both over the phone and face to face with end users. The following skills and experience are required for this 3rd Line IT Support Engineer role: Knowledge of Microsoft Word, Excel, Outlook and ideally Adviser Office, Volume and Pulse dealing system Ability to work under pressure at times Office 365 Experience of administering MS Exchange and MS SQL Knowledge of VMware, VMware tools and virtual technologies Knowledge of Citrix (Desirable) Good working knowledge of Windows OS (server and client) Knowledge of servers, networking, firewall, UPS, desktops, laptops, thin clients and printers Understanding of Veeam backup and replication Our client is offering a competitive salary, annual company bonus, great office space, with great benefits such as share scheme, pension and private medical insurance. If you're a 2nd/3rd line level IT Support Engineer who is looking for an internal senior IT Support role covering Infrastructure, please drop Mark at MARS a copy of your CV. MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven't heard back in this time your application has been unsuccessful at this time. MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).
May 01, 2024
Full time
3rd Line IT Support Engineer, Witney, £40,000pa - £44,000pa plus bonus & benefits: An exceptional opportunity has arisen for a 3rd Line IT Support Engineer to join a market leading organisation in Witney. Working in a small team, whose remit is to provide exceptional IT Support to this rapidly expanding business of over 100 employees across several Thames Valley locations, you will gain excellent experience across a range of desktop and infrastructure technology working closely with the Systems Manager and Head of IT. On a day-to-day basis, the successful 3rd Line IT Support Engineer will be responsible for providing 1st - 3rd Line Support and getting involved with a variety of project work. You will also act as an escalation point to the 1st and 2nd line helpdesk engineers. This is a great hands-on opportunity for a 3rd Line IT Support Engineer to either take the next step in their career or it would be a great side ways move for someone who wants to work local to the Witney area. About you: The successful 3rd Line IT Support Engineer will need previous experience in a 2nd/3rd line level role. You will need excellent communication skills, both over the phone and face to face with end users. The following skills and experience are required for this 3rd Line IT Support Engineer role: Knowledge of Microsoft Word, Excel, Outlook and ideally Adviser Office, Volume and Pulse dealing system Ability to work under pressure at times Office 365 Experience of administering MS Exchange and MS SQL Knowledge of VMware, VMware tools and virtual technologies Knowledge of Citrix (Desirable) Good working knowledge of Windows OS (server and client) Knowledge of servers, networking, firewall, UPS, desktops, laptops, thin clients and printers Understanding of Veeam backup and replication Our client is offering a competitive salary, annual company bonus, great office space, with great benefits such as share scheme, pension and private medical insurance. If you're a 2nd/3rd line level IT Support Engineer who is looking for an internal senior IT Support role covering Infrastructure, please drop Mark at MARS a copy of your CV. MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven't heard back in this time your application has been unsuccessful at this time. MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).
We are proud to be working with a fast-growing Telecoms company, based in Northamptonshire. Due to their on-going success, we now have an opportunity for a Senior Cloud Specialist to join their team. If you have at least 2 years' experience in building phone systems on portals and delivering broadbands and are looking to join a company with a second to none reputation where you can work within a supportive and friendly team, this could be the perfect role for you. Let's look at the role and responsibilities: You will be responsible for managing client orders end to end and use the tools within the business to deliver a fantastic customer experience every time. You will be working within a knowledgeable team environment, who support each other to achieve the quality they are so well known for. You will be required to collaborate with your team mates to deliver service targets, on your own and collectively. You will be responsible for heading up the delivery of hosted and broadband services and your role will grow in time as the business expands. Your responsibilities will also include on site and off site implementation of systems, including regular quality reviews with customers You'll also oversee all administration tasks for each customer: Hosted system builds / Orders / Leased lines / 365 / On prem/cloud IT solutions where needed. If this sounds like you - here's what we're looking for in the ideal candidate: A minimum of 2 years building phone systems on portals. A proven track record in service & implementation using hosted and IT products. The confidence and strong rapport building skills to be able to troubleshoot for a client on-site. The ability to be able to explain technical solutions to a client in a simple way. You'll be a Team Spirited person, who collaborates well with others and shares ideas. You must have pride in your work and be as quality obsessed as the rest of the team! Proven practise in delivering client focused solutions based on customer needs. Demonstrable results in managing multiple queries at a time, with attention to detail. Competent user of MS Office products, particularly Word, Excel and Outlook. Experience in on-site and off-site system installations. You will need to have a Full UK Driving Licence What's on offer? £35k - £39k Salary Hybrid Flexible Working No Weekends or Bank Holidays. 4:30pm Finish Monday - Thursday, 4pm Finish every Friday. 21 days annual leave Training Programme with industry recognised Qualifications Personal Development Plan to get you where you want to go in your career. A supportive & friendly environment where you matter. On site Free Parking If this sounds like the perfect opportunity for you, please apply today and let's arrange a chat.
May 01, 2024
Full time
We are proud to be working with a fast-growing Telecoms company, based in Northamptonshire. Due to their on-going success, we now have an opportunity for a Senior Cloud Specialist to join their team. If you have at least 2 years' experience in building phone systems on portals and delivering broadbands and are looking to join a company with a second to none reputation where you can work within a supportive and friendly team, this could be the perfect role for you. Let's look at the role and responsibilities: You will be responsible for managing client orders end to end and use the tools within the business to deliver a fantastic customer experience every time. You will be working within a knowledgeable team environment, who support each other to achieve the quality they are so well known for. You will be required to collaborate with your team mates to deliver service targets, on your own and collectively. You will be responsible for heading up the delivery of hosted and broadband services and your role will grow in time as the business expands. Your responsibilities will also include on site and off site implementation of systems, including regular quality reviews with customers You'll also oversee all administration tasks for each customer: Hosted system builds / Orders / Leased lines / 365 / On prem/cloud IT solutions where needed. If this sounds like you - here's what we're looking for in the ideal candidate: A minimum of 2 years building phone systems on portals. A proven track record in service & implementation using hosted and IT products. The confidence and strong rapport building skills to be able to troubleshoot for a client on-site. The ability to be able to explain technical solutions to a client in a simple way. You'll be a Team Spirited person, who collaborates well with others and shares ideas. You must have pride in your work and be as quality obsessed as the rest of the team! Proven practise in delivering client focused solutions based on customer needs. Demonstrable results in managing multiple queries at a time, with attention to detail. Competent user of MS Office products, particularly Word, Excel and Outlook. Experience in on-site and off-site system installations. You will need to have a Full UK Driving Licence What's on offer? £35k - £39k Salary Hybrid Flexible Working No Weekends or Bank Holidays. 4:30pm Finish Monday - Thursday, 4pm Finish every Friday. 21 days annual leave Training Programme with industry recognised Qualifications Personal Development Plan to get you where you want to go in your career. A supportive & friendly environment where you matter. On site Free Parking If this sounds like the perfect opportunity for you, please apply today and let's arrange a chat.
I'm on the lookout for an Infrastructure Engineer to join my client in Cirencester, a company that is well-established and financially very secure The ideal person will be comfortable working in the office three days a week, with the potential for flexible scheduling to accommodate personal needs. They also provide free care parking. You'll become part of a technology team numbering around 20, embedded within a compact infrastructure unit currently comprising another infrastructure engineer and a helpdesk support engineer. This team is dedicated to supporting an internal user base of roughly 100., and they are now seeking an additional Infrastructure Engineer to join them. In this role, you'll be responsible for providing both 2nd and 3rd line engineering support, tackling technical incidents and issues across the company's IT network, servers, and desktop infrastructure. Your skill set should encompass the entire Microsoft 365 Suite and MS Azure, along with a deep knowledge of email security platforms, vulnerability management, and IT networking techniques. Their transition from a hybrid to a cloud-centric infrastructure is underway, making experience in hybrid environments particularly valuable. They are e in the process of upgrading their systems from Windows Server 2019 to the newer 2022 version, and expertise in networking - particularly with switches, routing, DNS, etc. - will be crucial. Your role will also involve contributing to key decisions about their infrastructure architecture, aiding in the development of a secure, modern workplace. They are embarking on a range of exciting projects, including the decommissioning of a whole host of legacy infrastructure and the adoption of new private cloud solutions. Part of your responsibilities will include the creation and management of detailed documentation covering infrastructure setups, operational processes, and guidelines. Additionally, you should possess the ability to demystify technical concepts for a non-technical audience. The perfect candidate will have several years of experience as an Infrastructure Engineer, with opportunities available to progress into more senior roles. You'll need to have solid experience of Microsoft 365 Suite and MS Azure and ideally have worked in a hybrid cloud environment previously. Salary is anywhere up to £50,000 depending on experience along with bonus, amazing pension, 25 days holiday, health cash plans and death in service. If you'd like to hear more please apply to Sam Miller at SR2 - Socially Responsible Recruitment.
May 01, 2024
Full time
I'm on the lookout for an Infrastructure Engineer to join my client in Cirencester, a company that is well-established and financially very secure The ideal person will be comfortable working in the office three days a week, with the potential for flexible scheduling to accommodate personal needs. They also provide free care parking. You'll become part of a technology team numbering around 20, embedded within a compact infrastructure unit currently comprising another infrastructure engineer and a helpdesk support engineer. This team is dedicated to supporting an internal user base of roughly 100., and they are now seeking an additional Infrastructure Engineer to join them. In this role, you'll be responsible for providing both 2nd and 3rd line engineering support, tackling technical incidents and issues across the company's IT network, servers, and desktop infrastructure. Your skill set should encompass the entire Microsoft 365 Suite and MS Azure, along with a deep knowledge of email security platforms, vulnerability management, and IT networking techniques. Their transition from a hybrid to a cloud-centric infrastructure is underway, making experience in hybrid environments particularly valuable. They are e in the process of upgrading their systems from Windows Server 2019 to the newer 2022 version, and expertise in networking - particularly with switches, routing, DNS, etc. - will be crucial. Your role will also involve contributing to key decisions about their infrastructure architecture, aiding in the development of a secure, modern workplace. They are embarking on a range of exciting projects, including the decommissioning of a whole host of legacy infrastructure and the adoption of new private cloud solutions. Part of your responsibilities will include the creation and management of detailed documentation covering infrastructure setups, operational processes, and guidelines. Additionally, you should possess the ability to demystify technical concepts for a non-technical audience. The perfect candidate will have several years of experience as an Infrastructure Engineer, with opportunities available to progress into more senior roles. You'll need to have solid experience of Microsoft 365 Suite and MS Azure and ideally have worked in a hybrid cloud environment previously. Salary is anywhere up to £50,000 depending on experience along with bonus, amazing pension, 25 days holiday, health cash plans and death in service. If you'd like to hear more please apply to Sam Miller at SR2 - Socially Responsible Recruitment.
CENTRAL BEDFORDSHIRE COUNCIL
Shefford, Bedfordshire
Central Bedfordshire Council are seeking experienced Infrastructure Specialists to support our key projects and work streams, on both permanent and fixed term (12 and 24 month) contract basis. You will have a critical role in moving our key programmes of work, including moving our data centre systems into the cloud, Voice Automation and the many direct improvements to infrastructure across our service areas. Your expertise in providing 3rd line Infrastructure support will also be essential. About Us Central Bedfordshire is an ambitious authority, determined to be an exemplary one. Our strategic location and high quality of life mean we are one of the fastest-growing areas in the country.As a council, we face the same challenges every business does - investing in the right places and delivering great results. Except for us, it's all about our 289,000 residents. We're totally focused on helping to improve their lives and making Central Bedfordshire a great place to live and work.We have set values and principles to represent the way we work and how we operate as an organisation. This is a great time to join us on our journey. Key Responsibilities:? Develop, design, implement and maintain the council's Azure-cloud infrastructure services providing Windows server and PAAS instances Maintain and support on-premises solutions including Virtual Server and backup / restore systems Maintain and develop our ExchangeOnline and EntraID platforms Package and develop applications and devices using Intune across our client estate of Windows, MacOS, IOS and Android systems Prepare relevant, accurate technical documentation Manage changes in accordance with ITIL processes. ?Skills, Qualifications and Experience: You will hold Microsoft Azure certifications such as Virtual Desktop, Solutions Architect Expert and M365 Administrator Expert. Proven experience as an Infrastructure Engineer / Specialist in a large organisation?and have the ability to hit the ground running with minimal supervision Proficiency in configuring and supporting Azure environments including compute, identity and AI and virtual learning, as well as expertise in configuring Azure virtual servers, virtual desktop, EntraID Excellent technical and customer skills are required as you will be a specialist to provide professional advice to IT colleagues and swift resolution of third-line incidents and requests to our staff This is an opportunity to join us and be involved in our datacentre migrations to Azure, moving all our systems to new IAAS and PAAS solutions, working with tools through Microsoft's cloud platform along with cloud backup and restore solutions. It is a challenging and rewarding role within a supportive team environment, and a chance for you to make a significant impact on Central Bedfordshire Council's IT infrastructure. This role is covered by the Code of practice of the English language requirements for public sector workers. This post is subject to the disclosure of criminal records. Benefits: Annual leave allowance of 25 days+ statutory holidays rising to 32 days with length of service Generous family-friendly policies and practices Local Government Pension Scheme (LGPS) - This is a valuable part of our rewards package for employees and includes life insurance Staff electric vehicle (EV) leasing scheme at competitive rates (permanent staff only) A comprehensive IT package Annually paid social work fees for qualified social workers in adults and children's (including senior practitioners) and Team Managers where required Access to discounts on top UK retailers and local retailers A hybrid working arrangement A £250 one-off hybrid worker payment to help you adapt your home for safe and suitable working conditions The ability to work abroad for up to a month a year Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles including; Network Engineer, Systems Administrator, IT Infrastructure Engineer, Infrastructure Analyst, IT Operations Engineer, Cloud Infrastructure Specialist, Infrastructure Architect, DevOps Engineer, IT Support Engineer, Systems Engineer will also be considered.
May 01, 2024
Full time
Central Bedfordshire Council are seeking experienced Infrastructure Specialists to support our key projects and work streams, on both permanent and fixed term (12 and 24 month) contract basis. You will have a critical role in moving our key programmes of work, including moving our data centre systems into the cloud, Voice Automation and the many direct improvements to infrastructure across our service areas. Your expertise in providing 3rd line Infrastructure support will also be essential. About Us Central Bedfordshire is an ambitious authority, determined to be an exemplary one. Our strategic location and high quality of life mean we are one of the fastest-growing areas in the country.As a council, we face the same challenges every business does - investing in the right places and delivering great results. Except for us, it's all about our 289,000 residents. We're totally focused on helping to improve their lives and making Central Bedfordshire a great place to live and work.We have set values and principles to represent the way we work and how we operate as an organisation. This is a great time to join us on our journey. Key Responsibilities:? Develop, design, implement and maintain the council's Azure-cloud infrastructure services providing Windows server and PAAS instances Maintain and support on-premises solutions including Virtual Server and backup / restore systems Maintain and develop our ExchangeOnline and EntraID platforms Package and develop applications and devices using Intune across our client estate of Windows, MacOS, IOS and Android systems Prepare relevant, accurate technical documentation Manage changes in accordance with ITIL processes. ?Skills, Qualifications and Experience: You will hold Microsoft Azure certifications such as Virtual Desktop, Solutions Architect Expert and M365 Administrator Expert. Proven experience as an Infrastructure Engineer / Specialist in a large organisation?and have the ability to hit the ground running with minimal supervision Proficiency in configuring and supporting Azure environments including compute, identity and AI and virtual learning, as well as expertise in configuring Azure virtual servers, virtual desktop, EntraID Excellent technical and customer skills are required as you will be a specialist to provide professional advice to IT colleagues and swift resolution of third-line incidents and requests to our staff This is an opportunity to join us and be involved in our datacentre migrations to Azure, moving all our systems to new IAAS and PAAS solutions, working with tools through Microsoft's cloud platform along with cloud backup and restore solutions. It is a challenging and rewarding role within a supportive team environment, and a chance for you to make a significant impact on Central Bedfordshire Council's IT infrastructure. This role is covered by the Code of practice of the English language requirements for public sector workers. This post is subject to the disclosure of criminal records. Benefits: Annual leave allowance of 25 days+ statutory holidays rising to 32 days with length of service Generous family-friendly policies and practices Local Government Pension Scheme (LGPS) - This is a valuable part of our rewards package for employees and includes life insurance Staff electric vehicle (EV) leasing scheme at competitive rates (permanent staff only) A comprehensive IT package Annually paid social work fees for qualified social workers in adults and children's (including senior practitioners) and Team Managers where required Access to discounts on top UK retailers and local retailers A hybrid working arrangement A £250 one-off hybrid worker payment to help you adapt your home for safe and suitable working conditions The ability to work abroad for up to a month a year Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles including; Network Engineer, Systems Administrator, IT Infrastructure Engineer, Infrastructure Analyst, IT Operations Engineer, Cloud Infrastructure Specialist, Infrastructure Architect, DevOps Engineer, IT Support Engineer, Systems Engineer will also be considered.
Duties & Responsibilities: This role will encompass a range of responsibilities including but not limited to: Design, build, configure, install, test and managed a high availability and fault tolerant network andinfrastructure for the WAN, LAN, SAN, VPN networks. Supporting and inputting to infrastructure as code deployments in the cloud, working alongside DevOpsengineers. Client Details Everything about CSL is designed to keep our customers connected, secure and live. Simplicity, service and reliability have been at the heart of everything we do since CSL was founded in 1996. The sectors we work in and applications we connect are at the highest end of critical communications. Critical connectivity can be complex but we make it easy. Our partnerships with all the major Mobile Network Operators, Monitoring Centres and Installers, allows us to deliver complete end-to-end connectivity solutions. Whether it's 4G, IP, xDSL, or FTTC, we have the knowledge, expertise and ability to deliver the best combination for your connectivity requirements. Description Duties & Responsibilities: This role will encompass a range of responsibilities including but not limited to: Design, build, configure, install, test and managed a high availability and fault tolerant network andinfrastructure for the WAN, LAN, SAN, VPN networks. Supporting and inputting to infrastructure as code deployments in the cloud, working alongside DevOpsengineers. Supporting / maintaining / monitoring the automated / manual batch processes and all Operational tasks. Delivering proactive monitoring tools and systems to ensure internal reporting capability meets SLA for highavailability. Managing upgrades and security patch updates. Network optimisation. Capacity planning and performance monitoring. 2nd and 3rd line operational support. Provide technical consultancy as required. Security and protection tools, processes and systems. Enforcing and delivering change management and request fulfilment activities. Take ownership of incident and problem management projects. Management of Data Centres assets - space, equipment. Managing issues/risks and escalating as appropriate. Creating and maintaining support documentation. Managing / working with key 3rd party suppliers. Maintaining awareness of industry trends / new technology. Providing system backup capabilities. Provide support to junior team members. Expected to play key technical resources / technical lead roles in delivery of critical business projects. Take ownership of the request fulfilment. Profile Key Skills & Qualifications Sought: Site to Site IPsec Tunnels Client VPN Access An excellent understanding of networking principles. Cisco Routing Protocols (BGP and OSPF) Cisco Switches - Layer 3 and 2 (Cisco 9000 Series) Experience in FPR1000, FPR2000 series Firewalls, Cisco 4000 and 8000 Routers Essential - CCNP or CCIE Desirable - Understanding ITIL processes and Agile Methodology (Working in 2-week sprints), NetworkAutomation Job Offer 25 days holiday- Increasing with service Annual bonus and salary reviews Free onsite parking based at Croxley Park, Watford Working in an Internet of Things industry Hybrid working
May 01, 2024
Full time
Duties & Responsibilities: This role will encompass a range of responsibilities including but not limited to: Design, build, configure, install, test and managed a high availability and fault tolerant network andinfrastructure for the WAN, LAN, SAN, VPN networks. Supporting and inputting to infrastructure as code deployments in the cloud, working alongside DevOpsengineers. Client Details Everything about CSL is designed to keep our customers connected, secure and live. Simplicity, service and reliability have been at the heart of everything we do since CSL was founded in 1996. The sectors we work in and applications we connect are at the highest end of critical communications. Critical connectivity can be complex but we make it easy. Our partnerships with all the major Mobile Network Operators, Monitoring Centres and Installers, allows us to deliver complete end-to-end connectivity solutions. Whether it's 4G, IP, xDSL, or FTTC, we have the knowledge, expertise and ability to deliver the best combination for your connectivity requirements. Description Duties & Responsibilities: This role will encompass a range of responsibilities including but not limited to: Design, build, configure, install, test and managed a high availability and fault tolerant network andinfrastructure for the WAN, LAN, SAN, VPN networks. Supporting and inputting to infrastructure as code deployments in the cloud, working alongside DevOpsengineers. Supporting / maintaining / monitoring the automated / manual batch processes and all Operational tasks. Delivering proactive monitoring tools and systems to ensure internal reporting capability meets SLA for highavailability. Managing upgrades and security patch updates. Network optimisation. Capacity planning and performance monitoring. 2nd and 3rd line operational support. Provide technical consultancy as required. Security and protection tools, processes and systems. Enforcing and delivering change management and request fulfilment activities. Take ownership of incident and problem management projects. Management of Data Centres assets - space, equipment. Managing issues/risks and escalating as appropriate. Creating and maintaining support documentation. Managing / working with key 3rd party suppliers. Maintaining awareness of industry trends / new technology. Providing system backup capabilities. Provide support to junior team members. Expected to play key technical resources / technical lead roles in delivery of critical business projects. Take ownership of the request fulfilment. Profile Key Skills & Qualifications Sought: Site to Site IPsec Tunnels Client VPN Access An excellent understanding of networking principles. Cisco Routing Protocols (BGP and OSPF) Cisco Switches - Layer 3 and 2 (Cisco 9000 Series) Experience in FPR1000, FPR2000 series Firewalls, Cisco 4000 and 8000 Routers Essential - CCNP or CCIE Desirable - Understanding ITIL processes and Agile Methodology (Working in 2-week sprints), NetworkAutomation Job Offer 25 days holiday- Increasing with service Annual bonus and salary reviews Free onsite parking based at Croxley Park, Watford Working in an Internet of Things industry Hybrid working
3rd Line Support Engineer Our higher education Client is currently seeking a highly skilled and experienced Senior Systems Engineer to join our talented team. As a 3rd Line Support specialist, you will play a crucial role in providing advanced technical support and troubleshooting for our clients' IT infrastructure. This role requires a deep understanding of VMware and Azure technologies, along with a passion for delivering superior service and driving continuous improvement. Key Responsibilities: Provide expert-level support for complex technical issues related to VMware virtualization platforms and Azure cloud services. Troubleshoot and resolve escalated incidents and problems, ensuring timely resolution and minimal impact on business operations. Collaborate with cross-functional teams to design, implement, and optimize VMware and Azure solutions tailored to clients' specific requirements. Proactively identify opportunities for automation, optimization, and enhancement of IT infrastructure to improve efficiency and reliability. Document technical procedures, configurations, and best practices to facilitate knowledge sharing and ensure consistent service delivery. Stay abreast of emerging technologies and industry trends, continuously expanding knowledge and skills to maintain a competitive edge. Key skills Expertise in VMware vSphere, vCenter, and related products, with proven experience in designing, deploying, and managing virtualized environments. Proficiency in Microsoft Azure services, including Azure Virtual Machines, Azure Active Directory, Azure Networking, and Azure Storage. Solid understanding of networking concepts, protocols, and technologies, including TCP/IP, DNS, DHCP, VPN, and VLANs. Strong troubleshooting and problem-solving skills, with the ability to analyze complex issues and implement effective solutions. Excellent communication and interpersonal skills, with a customer-centric approach and the ability to interact professionally with clients and colleagues. Relevant certifications such as VMware Certified Professional (VCP) and Microsoft Certified: Azure Administrator Associate (AZ-104) are desirable. If you are interested in this role and would like to understand more then please click apply.
May 01, 2024
Full time
3rd Line Support Engineer Our higher education Client is currently seeking a highly skilled and experienced Senior Systems Engineer to join our talented team. As a 3rd Line Support specialist, you will play a crucial role in providing advanced technical support and troubleshooting for our clients' IT infrastructure. This role requires a deep understanding of VMware and Azure technologies, along with a passion for delivering superior service and driving continuous improvement. Key Responsibilities: Provide expert-level support for complex technical issues related to VMware virtualization platforms and Azure cloud services. Troubleshoot and resolve escalated incidents and problems, ensuring timely resolution and minimal impact on business operations. Collaborate with cross-functional teams to design, implement, and optimize VMware and Azure solutions tailored to clients' specific requirements. Proactively identify opportunities for automation, optimization, and enhancement of IT infrastructure to improve efficiency and reliability. Document technical procedures, configurations, and best practices to facilitate knowledge sharing and ensure consistent service delivery. Stay abreast of emerging technologies and industry trends, continuously expanding knowledge and skills to maintain a competitive edge. Key skills Expertise in VMware vSphere, vCenter, and related products, with proven experience in designing, deploying, and managing virtualized environments. Proficiency in Microsoft Azure services, including Azure Virtual Machines, Azure Active Directory, Azure Networking, and Azure Storage. Solid understanding of networking concepts, protocols, and technologies, including TCP/IP, DNS, DHCP, VPN, and VLANs. Strong troubleshooting and problem-solving skills, with the ability to analyze complex issues and implement effective solutions. Excellent communication and interpersonal skills, with a customer-centric approach and the ability to interact professionally with clients and colleagues. Relevant certifications such as VMware Certified Professional (VCP) and Microsoft Certified: Azure Administrator Associate (AZ-104) are desirable. If you are interested in this role and would like to understand more then please click apply.