Role Summary
Be at the forefront of ICT improvements and transformation within the Fire & Rescue Service (AF&RS). We are seeking a visionary leader to shape our future ICT and digital strategy, make further improvements to our infrastructure and ensure our ICT systems are resilient, reliable, and accessible to all staff 24/7.
This is a new role leading the development of an integrated ICT strategy and technology roadmap and overseeing the delivery of technology initiatives. This business-critical position will require you to work effectively with key stakeholders to create and implement an ICT strategy which aligns with our organisational goals and ambitions, ensures the integration and enhancement of our systems and improved user experience.
This role will require an ambitious, forward-thinking individual who has the technical knowledge, drive and passion to make a big difference. You will have a unique opportunity to make the role your own and bring your experience, ideas, influencing skills and technical expertise to our organisation. With challenging budgets, a creative and innovative approach is key, as is the exploration of potential funding sources.
Some of the things you’ll be doing
Strategic Leadership : Drive continuous improvement, culture change, and effective performance management. Act as the advocate for AF&RS’s digital vision, engaging leadership and representing AF&RS in local and national digital forums.
Expert Consultation : Offer expert guidance on ICT matters to senior stakeholders and the Fire Authority, enabling discussions on modern ICT and digital technology.
System Management : Ensure the efficiency, reliability, security, and cost-effectiveness of ICT systems and technology. Oversee external IT helpdesk providers and business continuity plans.
Infrastructure Enhancement : Drive continual improvements to the ICT infrastructure to ensure a solid foundation and enhanced user experience. Collaborate with stakeholders to define and implement improvements, presenting robust business cases for investment.
Digital Horizon-Scanning : Stay updated on digital developments and evaluate new technologies potential benefits, risks, and affordability aligned with the ICT strategy.
Strategy Development : Lead the creation and implementation of AF&RS’s cohesive ICT and Digital Strategy, fostering innovative and integrated improvements.
Project Oversight : Oversee the successful delivery of all ICT, digital, and systems projects. Establish governance structures, aligning with the ICT strategy and legal compliance.
Change Management : Implement efficient change processes, improving service quality and business continuity while minimising disruption.
Risk Management: Proactively assess and monitor ICT-related risks across AF&RS, implementing effective controls and mitigations.
Resource Optimisation : Develop an appropriate ICT organisational structure, optimising internal and external resources to ensure delivery and an integrated approach.
Team Leadership : Provide training and mentoring to internal ICT staff, fostering a responsive and agile cross-functional team.
Stakeholder Engagement: Liaise with stakeholders across AF&RS, building strong internal networks to maximise technology benefits.
Policy Implementation : Develop and implement up-to-date ICT policies ensuring robust controls across AF&RS. Liaise with internal data protection teams, ensuring ICT developments are compliant with relevant information legislation. Act as the Deputy Senior Risk Owner ensuring high-quality governance standards and compliance.
Training Alignment : Identify and evaluate ICT training aligned with the ICT strategy and budget requirements.
Budget Management : Manage ICT budgets aligned with the ICT strategy, forecasting and reviewing budgetary arrangements and exploring potential funding opportunities.
What we’ll need from you:
Essential:
Proven experience in senior ICT leadership role, driving digital transformation and strategy (ideally within the emergency services or public sector – but not essential).
Demonstrable experience in design, sourcing, transition, delivery and implementation of new technology and data capabilities.
Excellent up-to-date technical knowledge of ICT and the technology landscape.
Extensive knowledge of digital, data and technology regulations and best practice methodologies (e.g. ITIL, ISO) and performance benchmarking. You will also maintain up-to-date technical knowledge of ICT and the technology landscape.
Significant experience of leading and managing high performing teams (via direct or matrix management).
Proven experience of strategic service planning, business processes, developing, leading, and implementing IT/ICT strategies and change programs.
Experience of successfully managing high quality business-as-usual (BAU) ICT, while also inspiring, leading, and driving innovative solutions.
Proven experience of proactively managing business continuity and cyber security arrangements.
Significant experience of dealing with vendors and third parties including experience of procuring, negotiating, and robustly managing business-critical service contractors.
Degree level education, or equivalent, in business, computer science or a related field of study, or proven relevant business experience.
Professional ICT qualifications (such as ITIL or accredited status such as Chartered IT Professional CITP), or equivalent through a combination of proven relevant training, experience and evidenced continuing professional development.
Highly effective communication and influencing skills across the full breadth of written, verbal, presentation, and digital media. You will be able to engage, advise and explain technical matters in a non-technical way.
Adaptable, inclusive, and values-based leadership and people management skills.
Relationship building and collaboration skills with the ability to influence strategic thinking and approaches to complex service issues.
Strong analytical, research, numerical and decision-making skills, to deal with complex service delivery.
Ability to manage and prioritise high workloads, with pressing and conflicting deadlines.
Desirable:
Comprehensive budget-creation and budget-management experience including identifying and evaluating opportunities, negotiation, and delivering efficiencies.
Experience of working in a climate of transformation and/or continuous improvement and supporting others in uncertain times.
Experience of working for an emergency service or local authority.
Experience of Information and Data Governance and/or of being a Senior Risk Information Officer (SIRO) or Deputy SIRO.
Experience of portfolio and project management methodologies and tailoring these for significant ICT projects and organisational context.
Proven ICT risk management experience.
High level of political awareness and acuity to interact with senior stakeholders and elected Members.
Foundation or Practitioner level qualification in programme or project management.
What you can expect in return
27 days annual holiday (plus public holidays) rising to 31 days after 5 years, and 32 after 10 years of service
Local Government Pension - Defined Benefit Scheme
Flexible and hybrid working
Electric Vehicle Salary Sacrifice Scheme
Cycle to Work scheme
Welfare and Wellbeing services
Staff Engagement Groups
Access to a Medical Intervention Scheme which can support staff to access private medical assessments and treatments
Access to Blue Light card with offers online and high street discounts
Use of the multi-gym, sports hall, restaurant, free parking, and beautiful open surroundings at our Headquarters in Portishead
Please note - as this post is based at our Headquarters which we share with Avon & Somerset Police, the successful applicant will be required to undergo a security clearance check & DBS check.
Further Information
If you would like to have an informal conversation with the hiring manager for this role please contact recruitment@avonfire.gov.uk to request this.
How to apply: The full job description can be found on our careers pages: Head of ICT | Yes You Can! The Avon Fire & Rescue Service Job . Once you have read the job description please submit a tailored CV demonstrating how your skills and experience match the requirements of the role.
Late applications will not be accepted. Please quote job reference number 1023 [JD number] on any communications. Thank you.
Avon Fire & Rescue Service is committed to securing equality of opportunity. W e welcome applications from all members of our community who are currently under-represented at Avon Fire & Rescue Service, particularly women, Disabled people and members of ethnic minority communities.
Dec 20, 2023
Full time
Role Summary
Be at the forefront of ICT improvements and transformation within the Fire & Rescue Service (AF&RS). We are seeking a visionary leader to shape our future ICT and digital strategy, make further improvements to our infrastructure and ensure our ICT systems are resilient, reliable, and accessible to all staff 24/7.
This is a new role leading the development of an integrated ICT strategy and technology roadmap and overseeing the delivery of technology initiatives. This business-critical position will require you to work effectively with key stakeholders to create and implement an ICT strategy which aligns with our organisational goals and ambitions, ensures the integration and enhancement of our systems and improved user experience.
This role will require an ambitious, forward-thinking individual who has the technical knowledge, drive and passion to make a big difference. You will have a unique opportunity to make the role your own and bring your experience, ideas, influencing skills and technical expertise to our organisation. With challenging budgets, a creative and innovative approach is key, as is the exploration of potential funding sources.
Some of the things you’ll be doing
Strategic Leadership : Drive continuous improvement, culture change, and effective performance management. Act as the advocate for AF&RS’s digital vision, engaging leadership and representing AF&RS in local and national digital forums.
Expert Consultation : Offer expert guidance on ICT matters to senior stakeholders and the Fire Authority, enabling discussions on modern ICT and digital technology.
System Management : Ensure the efficiency, reliability, security, and cost-effectiveness of ICT systems and technology. Oversee external IT helpdesk providers and business continuity plans.
Infrastructure Enhancement : Drive continual improvements to the ICT infrastructure to ensure a solid foundation and enhanced user experience. Collaborate with stakeholders to define and implement improvements, presenting robust business cases for investment.
Digital Horizon-Scanning : Stay updated on digital developments and evaluate new technologies potential benefits, risks, and affordability aligned with the ICT strategy.
Strategy Development : Lead the creation and implementation of AF&RS’s cohesive ICT and Digital Strategy, fostering innovative and integrated improvements.
Project Oversight : Oversee the successful delivery of all ICT, digital, and systems projects. Establish governance structures, aligning with the ICT strategy and legal compliance.
Change Management : Implement efficient change processes, improving service quality and business continuity while minimising disruption.
Risk Management: Proactively assess and monitor ICT-related risks across AF&RS, implementing effective controls and mitigations.
Resource Optimisation : Develop an appropriate ICT organisational structure, optimising internal and external resources to ensure delivery and an integrated approach.
Team Leadership : Provide training and mentoring to internal ICT staff, fostering a responsive and agile cross-functional team.
Stakeholder Engagement: Liaise with stakeholders across AF&RS, building strong internal networks to maximise technology benefits.
Policy Implementation : Develop and implement up-to-date ICT policies ensuring robust controls across AF&RS. Liaise with internal data protection teams, ensuring ICT developments are compliant with relevant information legislation. Act as the Deputy Senior Risk Owner ensuring high-quality governance standards and compliance.
Training Alignment : Identify and evaluate ICT training aligned with the ICT strategy and budget requirements.
Budget Management : Manage ICT budgets aligned with the ICT strategy, forecasting and reviewing budgetary arrangements and exploring potential funding opportunities.
What we’ll need from you:
Essential:
Proven experience in senior ICT leadership role, driving digital transformation and strategy (ideally within the emergency services or public sector – but not essential).
Demonstrable experience in design, sourcing, transition, delivery and implementation of new technology and data capabilities.
Excellent up-to-date technical knowledge of ICT and the technology landscape.
Extensive knowledge of digital, data and technology regulations and best practice methodologies (e.g. ITIL, ISO) and performance benchmarking. You will also maintain up-to-date technical knowledge of ICT and the technology landscape.
Significant experience of leading and managing high performing teams (via direct or matrix management).
Proven experience of strategic service planning, business processes, developing, leading, and implementing IT/ICT strategies and change programs.
Experience of successfully managing high quality business-as-usual (BAU) ICT, while also inspiring, leading, and driving innovative solutions.
Proven experience of proactively managing business continuity and cyber security arrangements.
Significant experience of dealing with vendors and third parties including experience of procuring, negotiating, and robustly managing business-critical service contractors.
Degree level education, or equivalent, in business, computer science or a related field of study, or proven relevant business experience.
Professional ICT qualifications (such as ITIL or accredited status such as Chartered IT Professional CITP), or equivalent through a combination of proven relevant training, experience and evidenced continuing professional development.
Highly effective communication and influencing skills across the full breadth of written, verbal, presentation, and digital media. You will be able to engage, advise and explain technical matters in a non-technical way.
Adaptable, inclusive, and values-based leadership and people management skills.
Relationship building and collaboration skills with the ability to influence strategic thinking and approaches to complex service issues.
Strong analytical, research, numerical and decision-making skills, to deal with complex service delivery.
Ability to manage and prioritise high workloads, with pressing and conflicting deadlines.
Desirable:
Comprehensive budget-creation and budget-management experience including identifying and evaluating opportunities, negotiation, and delivering efficiencies.
Experience of working in a climate of transformation and/or continuous improvement and supporting others in uncertain times.
Experience of working for an emergency service or local authority.
Experience of Information and Data Governance and/or of being a Senior Risk Information Officer (SIRO) or Deputy SIRO.
Experience of portfolio and project management methodologies and tailoring these for significant ICT projects and organisational context.
Proven ICT risk management experience.
High level of political awareness and acuity to interact with senior stakeholders and elected Members.
Foundation or Practitioner level qualification in programme or project management.
What you can expect in return
27 days annual holiday (plus public holidays) rising to 31 days after 5 years, and 32 after 10 years of service
Local Government Pension - Defined Benefit Scheme
Flexible and hybrid working
Electric Vehicle Salary Sacrifice Scheme
Cycle to Work scheme
Welfare and Wellbeing services
Staff Engagement Groups
Access to a Medical Intervention Scheme which can support staff to access private medical assessments and treatments
Access to Blue Light card with offers online and high street discounts
Use of the multi-gym, sports hall, restaurant, free parking, and beautiful open surroundings at our Headquarters in Portishead
Please note - as this post is based at our Headquarters which we share with Avon & Somerset Police, the successful applicant will be required to undergo a security clearance check & DBS check.
Further Information
If you would like to have an informal conversation with the hiring manager for this role please contact recruitment@avonfire.gov.uk to request this.
How to apply: The full job description can be found on our careers pages: Head of ICT | Yes You Can! The Avon Fire & Rescue Service Job . Once you have read the job description please submit a tailored CV demonstrating how your skills and experience match the requirements of the role.
Late applications will not be accepted. Please quote job reference number 1023 [JD number] on any communications. Thank you.
Avon Fire & Rescue Service is committed to securing equality of opportunity. W e welcome applications from all members of our community who are currently under-represented at Avon Fire & Rescue Service, particularly women, Disabled people and members of ethnic minority communities.
MBS have an exciting opportunity for an experienced IT Director to join our Colnbrook based team delivering IT services and infrastructure across our UK and European locations.
With a strong focus on customer service, you will be leading the decision-making process for scope and delivery of services to both internal and external customers. You will be responsible for providing network connectivity and software services and ensuring delivery of a scalable, secure, and resilient service.
In this role, you will be responsible for understanding the needs and developing the architecture of the company's information technology operations and infrastructure, including the creation and implementation of IT strategy, processes, services, and solutions to our users and customers across the different business units.
Part of this role will be the development of a business service to resell network services and you should have some experience of working with customers and developing a revenue generating service.
As IT Director, you will work closely with the senior management team to identify and prioritise technology initiatives that align with the company's goals in a fast pace and growing business.
You will also be responsible for developing and managing the IT budget and ensuring that all IT projects are completed on time and within budget limits.
The successful candidate will be agile, strategic as well as a good leader and communicator across all levels of the business. They will have a genuine drive to deliver high quality service, improve systems, resilience, and security across the business.
Mar 10, 2023
Full time
MBS have an exciting opportunity for an experienced IT Director to join our Colnbrook based team delivering IT services and infrastructure across our UK and European locations.
With a strong focus on customer service, you will be leading the decision-making process for scope and delivery of services to both internal and external customers. You will be responsible for providing network connectivity and software services and ensuring delivery of a scalable, secure, and resilient service.
In this role, you will be responsible for understanding the needs and developing the architecture of the company's information technology operations and infrastructure, including the creation and implementation of IT strategy, processes, services, and solutions to our users and customers across the different business units.
Part of this role will be the development of a business service to resell network services and you should have some experience of working with customers and developing a revenue generating service.
As IT Director, you will work closely with the senior management team to identify and prioritise technology initiatives that align with the company's goals in a fast pace and growing business.
You will also be responsible for developing and managing the IT budget and ensuring that all IT projects are completed on time and within budget limits.
The successful candidate will be agile, strategic as well as a good leader and communicator across all levels of the business. They will have a genuine drive to deliver high quality service, improve systems, resilience, and security across the business.
AEJ Consulting Ltd
Letchworth Garden City, Hertfordshire
My client is a growing technology organisation which focuses on providing innovative software solutions to streamline complexities, automate repetitive tasks, and enhances productivity. They are seeking an experience IT manager who specialize in Microsoft and third party systems to oversee the management of their IT systems. You will also be leading a team of IT professionals, managing vendor relationships, as well as ensuring the efficient and secure operation of their technology infrastructure. Responsibilities: Microsoft Systems Administration: Overseeing the administration of Microsoft technologies, such as Windows Server, Active Directory, Exchange Server, SQL Server and Sharepoint, ensuring the stability, security and performance of these systems through proactive monitoring, maintenance and troubleshooting. Third Party System Administration: Managing the administration of third-party applications and systems, which are critical to their business operations (e.g. ERP and CRM systems, collaboration tools, cybersecurity solutions etc.). You will also be collaborating with vendors and internal stakeholders to ensure system configuration is fully optimized as much as possible, as well as resolving issues and implementing upgrades. Vendor Management: Developing and maintaining strong relationships with technology vendors and service providers. You will also be negotiating contracts, SLA's, as well as pricing, to ensure cost-effective solutions that meet their needs, and monitoring vendor performance, resolving disputes, as well as driving continuous improvement throughout service delivery. Team leadership: Leading and mentoring a team of IT professionals, including system administrators, network engineers and support staff. You will also be providing guidance, training and professional development opportunities to enhance team capabilities, as well as creating a culture of collaboration and accountability. Strategic planning: Working closely with senior management in developing IT strategies, roadmaps and budgets that are aligned to business objectives, alongside identifying opportunities to leverage technology for competitive advantage, improving operational efficiency, as well as mitigating cybersecurity risks. Security and Compliance: Implementing and enforcing IT security policies, procedures, and controls to protect data and systems from cyber threats and regulatory compliance requirements. Also staying updated on industry best practices and emerging threats to keep enhancing security posture. Project management: Overseeing IT projects from inception to completion, ensuring they are delivered on time, within budget, as well as according to specifications. Also coordinating resources, managing risks, and communicate progress/updates to stakeholders, to thoroughly ensure successful project outcomes. Technical support: Being a point of escalation for complex technical issues, as well as providing hands-on-support whenever needed. Collaborating extensively with the IT support team to ensure timely resolution of user requests and incidents, whilst also maintaining high levels of customer satisfaction. Qualifications and experience At least five years of proven experience in IT management roles, with a primary focus on Microsoft systems administration, third party application support and administration, alongside vendor management. Be very technically proficient in Microsoft technologies, such as Windows Server, Active Directory, Exchange Server, SQL Server, and SharePoint. Have experience managing third party applications, such as ERP and CRM systems, alongside cybersecurity solutions. Demonstrated success in negotiating vendor contracts, managing vendor relationships, as well as optimizing vendor performance. Possessing excellent leadership and team building skills, having the ability to motivate and develop high performing teams. Have a solid understanding of IT security principles, complains requirements, and risk management practices. Have project management experience, including planning, execution and stakeholder communication. Be an excellent communicator, both written and verbal, having the ability to convey technical concepts to non-technical stakeholders as effectively as possible. Possess relevant certifications, such as Azure Administration Associate, Azure Solutions Architect, or ITIL certifications (desirable but not essential). Have a bachelor's degree in information technology (IT), Computer Science, or similar field.
Mar 29, 2024
Full time
My client is a growing technology organisation which focuses on providing innovative software solutions to streamline complexities, automate repetitive tasks, and enhances productivity. They are seeking an experience IT manager who specialize in Microsoft and third party systems to oversee the management of their IT systems. You will also be leading a team of IT professionals, managing vendor relationships, as well as ensuring the efficient and secure operation of their technology infrastructure. Responsibilities: Microsoft Systems Administration: Overseeing the administration of Microsoft technologies, such as Windows Server, Active Directory, Exchange Server, SQL Server and Sharepoint, ensuring the stability, security and performance of these systems through proactive monitoring, maintenance and troubleshooting. Third Party System Administration: Managing the administration of third-party applications and systems, which are critical to their business operations (e.g. ERP and CRM systems, collaboration tools, cybersecurity solutions etc.). You will also be collaborating with vendors and internal stakeholders to ensure system configuration is fully optimized as much as possible, as well as resolving issues and implementing upgrades. Vendor Management: Developing and maintaining strong relationships with technology vendors and service providers. You will also be negotiating contracts, SLA's, as well as pricing, to ensure cost-effective solutions that meet their needs, and monitoring vendor performance, resolving disputes, as well as driving continuous improvement throughout service delivery. Team leadership: Leading and mentoring a team of IT professionals, including system administrators, network engineers and support staff. You will also be providing guidance, training and professional development opportunities to enhance team capabilities, as well as creating a culture of collaboration and accountability. Strategic planning: Working closely with senior management in developing IT strategies, roadmaps and budgets that are aligned to business objectives, alongside identifying opportunities to leverage technology for competitive advantage, improving operational efficiency, as well as mitigating cybersecurity risks. Security and Compliance: Implementing and enforcing IT security policies, procedures, and controls to protect data and systems from cyber threats and regulatory compliance requirements. Also staying updated on industry best practices and emerging threats to keep enhancing security posture. Project management: Overseeing IT projects from inception to completion, ensuring they are delivered on time, within budget, as well as according to specifications. Also coordinating resources, managing risks, and communicate progress/updates to stakeholders, to thoroughly ensure successful project outcomes. Technical support: Being a point of escalation for complex technical issues, as well as providing hands-on-support whenever needed. Collaborating extensively with the IT support team to ensure timely resolution of user requests and incidents, whilst also maintaining high levels of customer satisfaction. Qualifications and experience At least five years of proven experience in IT management roles, with a primary focus on Microsoft systems administration, third party application support and administration, alongside vendor management. Be very technically proficient in Microsoft technologies, such as Windows Server, Active Directory, Exchange Server, SQL Server, and SharePoint. Have experience managing third party applications, such as ERP and CRM systems, alongside cybersecurity solutions. Demonstrated success in negotiating vendor contracts, managing vendor relationships, as well as optimizing vendor performance. Possessing excellent leadership and team building skills, having the ability to motivate and develop high performing teams. Have a solid understanding of IT security principles, complains requirements, and risk management practices. Have project management experience, including planning, execution and stakeholder communication. Be an excellent communicator, both written and verbal, having the ability to convey technical concepts to non-technical stakeholders as effectively as possible. Possess relevant certifications, such as Azure Administration Associate, Azure Solutions Architect, or ITIL certifications (desirable but not essential). Have a bachelor's degree in information technology (IT), Computer Science, or similar field.
Position: Junior Service Desk Analyst Reporting to: IT Service Desk Manager Role Overview Our Junior Service Desk Analyst will be working within a dynamic Service Delivery Team, to deliver 1st and 2nd line support to our varied portfolio of clients comprising of property, retail, financial services, and healthcare sectors. The role encompasses providing our clients with quality face-to-face and remote IT support, as well as assisting our clients with on-boarding activities, using a broad range of systems and purpose-built toolsets. The successful Junior Service Desk Analyst will have the opportunity to further develop their career managing projects such as hardware refreshes and proactive renewals as well as exposure to working alongside senior Project Engineers on project delivery. Passionate about Technology and Customer Service, our Junior Service Desk Analyst will be responsible for taking ownership of and troubleshooting incidents, predicting possible wider issues, building relationships with key stakeholders and working with and escalating to other members of the team. Our Junior Service Desk Analyst would benefit from at least 1 year working at an MSP or in-house IT department and will have a good understanding of core IT concepts, preferably working towards appropriate qualifications such as A+, Network+, and Microsoft certifications. Understanding core infrastructure such as routers, firewalls, switches, WAPs, TCP/IP, DNS DHCP is essential, and awareness of the cyber security landscape is an advantage. We are looking for a team member who wants to commit to learning and delivering an exceptional experience to our client base. Strong communication skills both written and verbal are essential for this role. Key Responsibilities: Dealing with 1st line assigned tickets, providing support over multiple channels Responding efficiently to support requests over a variety of channels (e-mail, phone and ticketing system) Troubleshooting, fixing and escalating incidents as required, ensuring they are resolved within customer service level agreements or against key performance indicators Accurately classifying, logging, and keeping tickets up to date using our internal ticketing tool Providing an excellent customer experience at all times Conducting personal queue and ticket triage, escalating as and when required using internal processes Liaising with partners and third-party vendors to resolve customer issues Attending client sites to support current customer base with a varied range of technologies including desktop support, email issues, connectivity requirements, printers and 3rd party applications Conducting onsite work as and when required (such as onsite support, project support/assistance, system deployment etc.) Knowledge, Skills & Experience Required: Essential Some experience of Active Directory, Group Policy, Office 365, SharePoint, backup solutions, antivirus software, and networking Familiar in Office 365 Administration, creating groups, distribution lists, setting forward rules, viewing and checking SharePoint permissions and basic troubleshooting, for example running mail trace or performing security checks such as last sign in or checking for suspicious activity. Confident in troubleshooting basic Windows OS/MAC OSX issues, checking for Windows updates and understanding how these are delivered (, GPO, 3rd party tools), performing system restores and using vendor diagnostic tools and you will be experienced with replacing hardware components (SSD, RAM etc) while being considerate to data backup and the impact to the user. Understanding of security products and the cyber threat landscape; Ability to think ahead and anticipate problems, issues and solutions and work under pressure to meet deadlines Excellent verbal and written communication is essential as well as the ability to communicate with clients to determine their needs and explain complex issues to differing skill levels Desirable Being able to demonstrate a commitment to learning new technologies either by ongoing certifications or personal interest projects Person Specification: Excellent verbal and written communication is essential as well as the ability to communicate with clients to determine their needs and explain complex issues to differing skill levels Excellent time management and organisational skills and the ability to work autonomously is essential The requires you to work shift pattern between 8am-6pm.
Mar 29, 2024
Full time
Position: Junior Service Desk Analyst Reporting to: IT Service Desk Manager Role Overview Our Junior Service Desk Analyst will be working within a dynamic Service Delivery Team, to deliver 1st and 2nd line support to our varied portfolio of clients comprising of property, retail, financial services, and healthcare sectors. The role encompasses providing our clients with quality face-to-face and remote IT support, as well as assisting our clients with on-boarding activities, using a broad range of systems and purpose-built toolsets. The successful Junior Service Desk Analyst will have the opportunity to further develop their career managing projects such as hardware refreshes and proactive renewals as well as exposure to working alongside senior Project Engineers on project delivery. Passionate about Technology and Customer Service, our Junior Service Desk Analyst will be responsible for taking ownership of and troubleshooting incidents, predicting possible wider issues, building relationships with key stakeholders and working with and escalating to other members of the team. Our Junior Service Desk Analyst would benefit from at least 1 year working at an MSP or in-house IT department and will have a good understanding of core IT concepts, preferably working towards appropriate qualifications such as A+, Network+, and Microsoft certifications. Understanding core infrastructure such as routers, firewalls, switches, WAPs, TCP/IP, DNS DHCP is essential, and awareness of the cyber security landscape is an advantage. We are looking for a team member who wants to commit to learning and delivering an exceptional experience to our client base. Strong communication skills both written and verbal are essential for this role. Key Responsibilities: Dealing with 1st line assigned tickets, providing support over multiple channels Responding efficiently to support requests over a variety of channels (e-mail, phone and ticketing system) Troubleshooting, fixing and escalating incidents as required, ensuring they are resolved within customer service level agreements or against key performance indicators Accurately classifying, logging, and keeping tickets up to date using our internal ticketing tool Providing an excellent customer experience at all times Conducting personal queue and ticket triage, escalating as and when required using internal processes Liaising with partners and third-party vendors to resolve customer issues Attending client sites to support current customer base with a varied range of technologies including desktop support, email issues, connectivity requirements, printers and 3rd party applications Conducting onsite work as and when required (such as onsite support, project support/assistance, system deployment etc.) Knowledge, Skills & Experience Required: Essential Some experience of Active Directory, Group Policy, Office 365, SharePoint, backup solutions, antivirus software, and networking Familiar in Office 365 Administration, creating groups, distribution lists, setting forward rules, viewing and checking SharePoint permissions and basic troubleshooting, for example running mail trace or performing security checks such as last sign in or checking for suspicious activity. Confident in troubleshooting basic Windows OS/MAC OSX issues, checking for Windows updates and understanding how these are delivered (, GPO, 3rd party tools), performing system restores and using vendor diagnostic tools and you will be experienced with replacing hardware components (SSD, RAM etc) while being considerate to data backup and the impact to the user. Understanding of security products and the cyber threat landscape; Ability to think ahead and anticipate problems, issues and solutions and work under pressure to meet deadlines Excellent verbal and written communication is essential as well as the ability to communicate with clients to determine their needs and explain complex issues to differing skill levels Desirable Being able to demonstrate a commitment to learning new technologies either by ongoing certifications or personal interest projects Person Specification: Excellent verbal and written communication is essential as well as the ability to communicate with clients to determine their needs and explain complex issues to differing skill levels Excellent time management and organisational skills and the ability to work autonomously is essential The requires you to work shift pattern between 8am-6pm.
A Vendor Managemenet focused Networks, Cloud and Operations Manager is requried to join a well known omni channel business on a permanent basis. With a particular focus on overseeing, supporting design and implementing all aspects of Infrastructure, Networks, Data Centres, Cloud Services among many others, you will take on a varied and exciting scope of responsibilities surrounding cutting edge technology, with your role broken down into the following key components: Possess strong knowledge of cutting-edge technologies including Enterprise Networking, Azure Cloud, Microsoft Server/Workstation, Storage/Backup, Virtualization, Databases, and Microsoft 365, with familiarity in retail industry technologies. Oversee Azure Cloud Manager, develop cloud strategies, ensure alignment with business objectives, and implement cost-effective practices. Take ownership of budgeting, cost optimization, and expenditure tracking for Azure resources, identifying opportunities for savings and efficiency improvements. Proficiency in Azure-related tools like Terraform, Kubernetes, and Docker, leveraging them for infrastructure automation and application deployment optimization. Lead IT infrastructure and cloud projects, collaborate with cross-functional teams, manage budgets, timelines, and risks, ensuring projects align with strategic goals. Establish and maintain relationships with IT vendors, negotiate contracts, monitor performance, and drive innovation and efficiency through strategic management. Manage various operational aspects including risk management, incident handling, process improvement, and finance management, providing technical support for project delivery and strategy execution. Exhibit interpersonal skills and leadership abilities, oversee teams, engage with IT leadership, and manage people development. Desirable Knowledge and Experience: Degree in IT or relevant business field (desirable). Proven experience in senior IT Technical Services roles. Track record of successful line management, team motivation, and development. Expertise in IT risk management. Understanding of project lifecycle stages. In-depth knowledge of IT infrastructure, particularly Networking technologies, servers, storage, and Azure cloud. Solid grasp of IT security principles and processes. ITIL Intermediate certification (Service Operations or another relevant practice area). Managing Azure cloud budgeting desirable. Microsoft Azure qualifications desirable Does this sound like a role that excites you? Apply today with your full CV to move forward with your application.
Mar 29, 2024
Full time
A Vendor Managemenet focused Networks, Cloud and Operations Manager is requried to join a well known omni channel business on a permanent basis. With a particular focus on overseeing, supporting design and implementing all aspects of Infrastructure, Networks, Data Centres, Cloud Services among many others, you will take on a varied and exciting scope of responsibilities surrounding cutting edge technology, with your role broken down into the following key components: Possess strong knowledge of cutting-edge technologies including Enterprise Networking, Azure Cloud, Microsoft Server/Workstation, Storage/Backup, Virtualization, Databases, and Microsoft 365, with familiarity in retail industry technologies. Oversee Azure Cloud Manager, develop cloud strategies, ensure alignment with business objectives, and implement cost-effective practices. Take ownership of budgeting, cost optimization, and expenditure tracking for Azure resources, identifying opportunities for savings and efficiency improvements. Proficiency in Azure-related tools like Terraform, Kubernetes, and Docker, leveraging them for infrastructure automation and application deployment optimization. Lead IT infrastructure and cloud projects, collaborate with cross-functional teams, manage budgets, timelines, and risks, ensuring projects align with strategic goals. Establish and maintain relationships with IT vendors, negotiate contracts, monitor performance, and drive innovation and efficiency through strategic management. Manage various operational aspects including risk management, incident handling, process improvement, and finance management, providing technical support for project delivery and strategy execution. Exhibit interpersonal skills and leadership abilities, oversee teams, engage with IT leadership, and manage people development. Desirable Knowledge and Experience: Degree in IT or relevant business field (desirable). Proven experience in senior IT Technical Services roles. Track record of successful line management, team motivation, and development. Expertise in IT risk management. Understanding of project lifecycle stages. In-depth knowledge of IT infrastructure, particularly Networking technologies, servers, storage, and Azure cloud. Solid grasp of IT security principles and processes. ITIL Intermediate certification (Service Operations or another relevant practice area). Managing Azure cloud budgeting desirable. Microsoft Azure qualifications desirable Does this sound like a role that excites you? Apply today with your full CV to move forward with your application.
Senior Technical Services Engineer At Zenzero we re looking for an experienced, pro-active, and confident Technical Service Engineer to join our team. The Senior Technical Services Engineer role is critical to ensure high levels of investigative and analytical support to clients. You will be responsible for resolving technically challenging cases, investigating problems escalated from the Service Desk and Technical Services teams. You will be involved in large scale projects, problem management, and development and implementation of long-term solutions. You will provide coaching and mentoring of other Engineers and deputise for the Senior Technical Services Manager. A typical day involves: Work on service tickets assigned to you. These may have been logged via telephone, portal, booking systems, email, or a chat. Work on project tickets assigned to you. These will come from the PMO team and require focus, planning and research. Collaborate with specialist teams out-with the TFS structure to progress and resolve cases where their expertise is required. Record your work and time accurately, reflecting the effort expended. Making use of tooling to increase accuracy and timeliness of time entries. Communicating with customers, via the appropriate channels, always ensuring that written and verbal communication is professional and meets our standards. Our ideal candidate will be a confident, pro-active, self-motivated person, who is experienced working under pressure, in a fast-paced environment. Ideally you will have 8 years experience working for a Managed Services Provider (MSP, or MSSP), or an in-house IT support team. Knowledge and technical understanding of Microsoft 365 and general business IT systems. Specialised knowledge/certification in more than one field of IT systems e.g. networking, server infrastructure, Azure, web services. Experience of leading problem management, service change or implementation, or project delivery. Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask in a service and project capacity. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA s incident. Management, Service Request Fulfilment and Change Management. Experience working within PRINCE2 projects. Ability to demonstrate strong dispute resolution skills, working in high-pressure environments and ability to identify alternative solutions. Ability to demonstrate excellent troubleshooting skills. Ability to demonstrate strong team working and team leadership skills. About Zenzero Our company foundation is built on Inclusivity, Dignity and Respect. These three core values support our vision and shape our culture. At Zenzero, we celebrate what makes us unique: our people. We believe in fostering a diverse work environment that seeks and embraces thoughts and ideas from all different backgrounds. Who are we looking for? Robots need not apply. When it comes to everything we do at Zenzero, we put people first. For our employees, this means that decisions are always made with individuals in mind. Our people are important to us. We couldn t do what we do without them; they are the ones who just make things happen. Learning & growth Your career development is important. Join an organisation that prioritises innovation, learning, and culture. We want our employees to have fulfilling careers and we commit to our employees by offering competitive benefits, compensation, and development opportunities. We encourage our employees to find their passions and grow into them. We support all our staff with frequent and unique opportunities for training and education. There is an endless supply of resources for you to train and expand your knowledge. In addition to a competitive salary and our commitment to your learning and development, we offer a range of perks and benefits which include: Your birthday off Contractual sick pay Enhanced maternity, adoption and partner leave / pay Charity day Enhanced employer pension contributions Flexibility to work remotely (post-probation) 30 days holiday (plus 3 fixed bank holidays) Private Health Insurance (Vitality) Salary sacrifice options including Electric Vehicles, Bikes and Equipment, and Technology and Ikea products Access to a range of discount and loyalty schemes Discount gym membership
Mar 29, 2024
Full time
Senior Technical Services Engineer At Zenzero we re looking for an experienced, pro-active, and confident Technical Service Engineer to join our team. The Senior Technical Services Engineer role is critical to ensure high levels of investigative and analytical support to clients. You will be responsible for resolving technically challenging cases, investigating problems escalated from the Service Desk and Technical Services teams. You will be involved in large scale projects, problem management, and development and implementation of long-term solutions. You will provide coaching and mentoring of other Engineers and deputise for the Senior Technical Services Manager. A typical day involves: Work on service tickets assigned to you. These may have been logged via telephone, portal, booking systems, email, or a chat. Work on project tickets assigned to you. These will come from the PMO team and require focus, planning and research. Collaborate with specialist teams out-with the TFS structure to progress and resolve cases where their expertise is required. Record your work and time accurately, reflecting the effort expended. Making use of tooling to increase accuracy and timeliness of time entries. Communicating with customers, via the appropriate channels, always ensuring that written and verbal communication is professional and meets our standards. Our ideal candidate will be a confident, pro-active, self-motivated person, who is experienced working under pressure, in a fast-paced environment. Ideally you will have 8 years experience working for a Managed Services Provider (MSP, or MSSP), or an in-house IT support team. Knowledge and technical understanding of Microsoft 365 and general business IT systems. Specialised knowledge/certification in more than one field of IT systems e.g. networking, server infrastructure, Azure, web services. Experience of leading problem management, service change or implementation, or project delivery. Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask in a service and project capacity. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA s incident. Management, Service Request Fulfilment and Change Management. Experience working within PRINCE2 projects. Ability to demonstrate strong dispute resolution skills, working in high-pressure environments and ability to identify alternative solutions. Ability to demonstrate excellent troubleshooting skills. Ability to demonstrate strong team working and team leadership skills. About Zenzero Our company foundation is built on Inclusivity, Dignity and Respect. These three core values support our vision and shape our culture. At Zenzero, we celebrate what makes us unique: our people. We believe in fostering a diverse work environment that seeks and embraces thoughts and ideas from all different backgrounds. Who are we looking for? Robots need not apply. When it comes to everything we do at Zenzero, we put people first. For our employees, this means that decisions are always made with individuals in mind. Our people are important to us. We couldn t do what we do without them; they are the ones who just make things happen. Learning & growth Your career development is important. Join an organisation that prioritises innovation, learning, and culture. We want our employees to have fulfilling careers and we commit to our employees by offering competitive benefits, compensation, and development opportunities. We encourage our employees to find their passions and grow into them. We support all our staff with frequent and unique opportunities for training and education. There is an endless supply of resources for you to train and expand your knowledge. In addition to a competitive salary and our commitment to your learning and development, we offer a range of perks and benefits which include: Your birthday off Contractual sick pay Enhanced maternity, adoption and partner leave / pay Charity day Enhanced employer pension contributions Flexibility to work remotely (post-probation) 30 days holiday (plus 3 fixed bank holidays) Private Health Insurance (Vitality) Salary sacrifice options including Electric Vehicles, Bikes and Equipment, and Technology and Ikea products Access to a range of discount and loyalty schemes Discount gym membership
You will like Leading IT solutions from Camberley, Surrey HQ with hybrid , for vibrant, fast-paced technology company offering friendly and professional IT support, services and solutions, bringing corporate technology solutions from major global brands such as Microsoft, HP and Cisco. They are part of a well-financed group company and this role is based in modern, stylish offices in Cambereley, alongside work from client sites (local) and the opportunity to work from home too. You will like The Senior Technical Engineer/Technical Lead job itself where you will provide technical support to our clients directly, and to other members of our teams in house. Providing technical account management to a key group of strategically important customers, you will provide solutions, design and provide technical management on projects, and progress the commercial development of the organisation. More specifically: Having responsibility as the Senior Technical Engineer for several key clients. Building strong working relationships with the customer and attending regular reviews, development of their technical strategy and roadmap, identifying commercial opportunities, dealing with escalations and providing & updating client documentation Working with Technical Director, Solutions Architect and other Senior engineers on leading solution design, planning and implementation on projects such as Office Fit-Outs, Server & Network Installations, Office365, SharePoint & Azure Environments Create and maintain technical documentation to assist other technical teams for clients where Technical Lead responsibility is given Assist the Client Account Managers in creation of Statement of Works (SoW) Support other Technical Leads and internal teams where needed to ensure success Assist colleagues and mentor Engineers, Junior Engineers and Apprentices across the technical teams, providing opportunities for continual learning and growth You will have To be successful as the Senior Technical Engineer/Technical Lead your technical knowledge and experience should be at an intermediate/advanced level and seeking to constantly develop your skills further. Plus you will have a healthy mix of the following: Proven technical support experience in a similar environment Excellent level of technical experience of Windows and Microsoft Modern Workplace technologies Experience of Azure Environment - Management, Design and Implementation Experience of Intune and Autopilot - Management, Design and Implementation Co-Pilot experience would be a bonus. Modern On-Premise infrastructure management - Current Windows Server versions & services Remote Desktop Services, Session Host, Connection Broker experience beneficial Network Infrastructure - Management, Design and Implementation Proven experience in a customer contact/facing role - Ability to explain information in a professional manner to differing levels of technical knowledge Understanding of incident and problem management, change and configuration management Understanding and experience with customer SLAs and KPIs Able to quickly learn and demonstrate a genuine interest in new technologies Ability to schedule tasks, meet deadlines, work unsupervised and set/follow procedures You will get As Senior Technical Engineer/Technical Lead , you will enjoy a competitive salary £45-55k, negotiable upon experience, pension and flexible benefits. Working hours 9am-5:30pm, Mon-Fri, flexibility required to cover activities within core hours of 8am-6pm. Occasional out of hours working may be requested - work will be a hybrid of office, client site and home based. You can apply To Senior Technical Engineer/Technical Lead by pushing the button on this job posting (recommended), or by sending CV in confidence to UK_MS
Mar 29, 2024
Full time
You will like Leading IT solutions from Camberley, Surrey HQ with hybrid , for vibrant, fast-paced technology company offering friendly and professional IT support, services and solutions, bringing corporate technology solutions from major global brands such as Microsoft, HP and Cisco. They are part of a well-financed group company and this role is based in modern, stylish offices in Cambereley, alongside work from client sites (local) and the opportunity to work from home too. You will like The Senior Technical Engineer/Technical Lead job itself where you will provide technical support to our clients directly, and to other members of our teams in house. Providing technical account management to a key group of strategically important customers, you will provide solutions, design and provide technical management on projects, and progress the commercial development of the organisation. More specifically: Having responsibility as the Senior Technical Engineer for several key clients. Building strong working relationships with the customer and attending regular reviews, development of their technical strategy and roadmap, identifying commercial opportunities, dealing with escalations and providing & updating client documentation Working with Technical Director, Solutions Architect and other Senior engineers on leading solution design, planning and implementation on projects such as Office Fit-Outs, Server & Network Installations, Office365, SharePoint & Azure Environments Create and maintain technical documentation to assist other technical teams for clients where Technical Lead responsibility is given Assist the Client Account Managers in creation of Statement of Works (SoW) Support other Technical Leads and internal teams where needed to ensure success Assist colleagues and mentor Engineers, Junior Engineers and Apprentices across the technical teams, providing opportunities for continual learning and growth You will have To be successful as the Senior Technical Engineer/Technical Lead your technical knowledge and experience should be at an intermediate/advanced level and seeking to constantly develop your skills further. Plus you will have a healthy mix of the following: Proven technical support experience in a similar environment Excellent level of technical experience of Windows and Microsoft Modern Workplace technologies Experience of Azure Environment - Management, Design and Implementation Experience of Intune and Autopilot - Management, Design and Implementation Co-Pilot experience would be a bonus. Modern On-Premise infrastructure management - Current Windows Server versions & services Remote Desktop Services, Session Host, Connection Broker experience beneficial Network Infrastructure - Management, Design and Implementation Proven experience in a customer contact/facing role - Ability to explain information in a professional manner to differing levels of technical knowledge Understanding of incident and problem management, change and configuration management Understanding and experience with customer SLAs and KPIs Able to quickly learn and demonstrate a genuine interest in new technologies Ability to schedule tasks, meet deadlines, work unsupervised and set/follow procedures You will get As Senior Technical Engineer/Technical Lead , you will enjoy a competitive salary £45-55k, negotiable upon experience, pension and flexible benefits. Working hours 9am-5:30pm, Mon-Fri, flexibility required to cover activities within core hours of 8am-6pm. Occasional out of hours working may be requested - work will be a hybrid of office, client site and home based. You can apply To Senior Technical Engineer/Technical Lead by pushing the button on this job posting (recommended), or by sending CV in confidence to UK_MS
Role: IT Manager Salary: £32,000 - 38,000 Location - Forest Hill Our client is seeking an IT Manager who is motivated and enthusiastic about technology. The ideal candidate should have a natural flair for technology, a strong willingness to learn and a passion for providing exceptional service. As the IT Manager, you will be accountable for overseeing the management, installation, maintenance, availability and security of the curriculum and administrative ICT network, including the hardware and software infrastructure of the school's ICT network. You will also have the responsibility of supervising the IT technicians who are working on site. In addition, you will collaborate with the Senior Leadership Team to aid in the development of the school's IT infrastructure and put plans in place for project work. Your role will be pivotal in ensuring the schools ICT network is optimised for effective teaching and learning while ensuring its security and stability. Your commitment to delivering support service in a manner that reflects our company values is crucial. As part of your role, you will be responsible for fostering effective communication between your school and the company. This will involve staying informed about the services and solutions the company can offer, as well as managing customer accounts. Key Responsibilities include: Managing the school's network infrastructure and ICT based applications. Monitoring and maintenance of all key systems including switches, virtual & physical server environments, Microsoft 365, and backups. Providing technical advice, training, and support to staff to enable them to make effective use of systems. Day to day management of all IT operations ensuring all requests are dealt with in an efficient manner Monitoring and maintaining of all key systems including switches, virtual & physical server environments and backups. Line manage and take responsibility for the work of the ICT support staff. 2nd/3rd line support. Enforcing and monitoring in line with school policies. Training of internal staff. Our ideal candidate will have: A strong passion for IT, with at least 2-3 years of experience working as an IT Manager/Network Manager/Senior ICT Consultant within a school setting. An exceptional understanding of the requirements and responsibilities of working within the school environment. Experience in upgrading a school IT Network system. Self-motivation, with excellent communication skills and interpersonal skills, as well as exceptional customer service skills. The ability to work both on your own and as part of a team, with a talent for problem-solving and a pro-active approach to identifying opportunities to enhance the services provided by the team. The role is offered on a full year, full-time basis and the successful candidate will be subject to an enhanced DBS check.
Mar 29, 2024
Full time
Role: IT Manager Salary: £32,000 - 38,000 Location - Forest Hill Our client is seeking an IT Manager who is motivated and enthusiastic about technology. The ideal candidate should have a natural flair for technology, a strong willingness to learn and a passion for providing exceptional service. As the IT Manager, you will be accountable for overseeing the management, installation, maintenance, availability and security of the curriculum and administrative ICT network, including the hardware and software infrastructure of the school's ICT network. You will also have the responsibility of supervising the IT technicians who are working on site. In addition, you will collaborate with the Senior Leadership Team to aid in the development of the school's IT infrastructure and put plans in place for project work. Your role will be pivotal in ensuring the schools ICT network is optimised for effective teaching and learning while ensuring its security and stability. Your commitment to delivering support service in a manner that reflects our company values is crucial. As part of your role, you will be responsible for fostering effective communication between your school and the company. This will involve staying informed about the services and solutions the company can offer, as well as managing customer accounts. Key Responsibilities include: Managing the school's network infrastructure and ICT based applications. Monitoring and maintenance of all key systems including switches, virtual & physical server environments, Microsoft 365, and backups. Providing technical advice, training, and support to staff to enable them to make effective use of systems. Day to day management of all IT operations ensuring all requests are dealt with in an efficient manner Monitoring and maintaining of all key systems including switches, virtual & physical server environments and backups. Line manage and take responsibility for the work of the ICT support staff. 2nd/3rd line support. Enforcing and monitoring in line with school policies. Training of internal staff. Our ideal candidate will have: A strong passion for IT, with at least 2-3 years of experience working as an IT Manager/Network Manager/Senior ICT Consultant within a school setting. An exceptional understanding of the requirements and responsibilities of working within the school environment. Experience in upgrading a school IT Network system. Self-motivation, with excellent communication skills and interpersonal skills, as well as exceptional customer service skills. The ability to work both on your own and as part of a team, with a talent for problem-solving and a pro-active approach to identifying opportunities to enhance the services provided by the team. The role is offered on a full year, full-time basis and the successful candidate will be subject to an enhanced DBS check.
Role: IT Manager Location: Forest Hill Salary: £32,000 - £38,000 Benefits: include salary sacrifice pension scheme, benefits & wellbeing Hub including electric/hybrid car leasing scheme, cycle & ebike scheme, eye care voucher scheme, employee assistance programme, employee recognition platform and online retail discounts scheme. Our client is current seeking an IT Manager who is motivated and enthusiastic about technology i. The ideal candidate should have a natural flair for technology, a strong willingness to learn and a passion for providing exceptional service to our customers. As the IT Manager, you will be accountable for overseeing the management, installation, maintenance, availability and security of the curriculum and administrative ICT network, including the hardware and software infrastructure of the school's ICT network. You will also collaborate with the Senior Management team to aid in the development of the school's IT infrastructure and put in plans for projects. Your role will be pivotal in ensuring the schools ICT network is optimised for effective teaching and learning while ensuring its security and stability. Your commitment to delivering support service in a manner that reflects our company values is crucial. As part of your role, you will be responsible for fostering effective communication between your school and this will involve staying informed about the services and solutions turn IT on can offer, as well as managing customer accounts. Key Responsibilities include: Managing the school's network infrastructure and ICT based applications Monitoring and maintenance of all key systems including switches, virtual & physical server environments, Microsoft 365 and backups. Providing technical advice, training and support to staff to enable them to make effective use of systems. Day to day management of all IT operations ensuring all requests are dealt with in an efficient manner Monitoring and maintaining of all key systems including switches, virtual & physical server environments and backups. Line manage and take responsibility for the work of the ICT support staff. 2nd/3rd line support. Enforcing and monitoring in line with school policies. Training of internal staff. Our ideal candidate will have: A strong passion for IT, with at least of 2-3 years of experience working as an IT Manager/Network Manager/Senior ICT Consultant within a school setting. An exceptional understanding of the requirements and responsibilities of working within the school environment. Experience in upgrading a school IT Network system. Self-motivation, with excellent communication skills and interpersonal skills, as well as exceptional customer service skills. The ability to work both on your own and as part of a team, with a talent for problem-solving and a pro-active approach to identifying opportunities to enhance the services provided by the team. The role is offered on a full year, full-time basis and the successful candidate will be subject to an enhanced DBS check. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Mar 29, 2024
Full time
Role: IT Manager Location: Forest Hill Salary: £32,000 - £38,000 Benefits: include salary sacrifice pension scheme, benefits & wellbeing Hub including electric/hybrid car leasing scheme, cycle & ebike scheme, eye care voucher scheme, employee assistance programme, employee recognition platform and online retail discounts scheme. Our client is current seeking an IT Manager who is motivated and enthusiastic about technology i. The ideal candidate should have a natural flair for technology, a strong willingness to learn and a passion for providing exceptional service to our customers. As the IT Manager, you will be accountable for overseeing the management, installation, maintenance, availability and security of the curriculum and administrative ICT network, including the hardware and software infrastructure of the school's ICT network. You will also collaborate with the Senior Management team to aid in the development of the school's IT infrastructure and put in plans for projects. Your role will be pivotal in ensuring the schools ICT network is optimised for effective teaching and learning while ensuring its security and stability. Your commitment to delivering support service in a manner that reflects our company values is crucial. As part of your role, you will be responsible for fostering effective communication between your school and this will involve staying informed about the services and solutions turn IT on can offer, as well as managing customer accounts. Key Responsibilities include: Managing the school's network infrastructure and ICT based applications Monitoring and maintenance of all key systems including switches, virtual & physical server environments, Microsoft 365 and backups. Providing technical advice, training and support to staff to enable them to make effective use of systems. Day to day management of all IT operations ensuring all requests are dealt with in an efficient manner Monitoring and maintaining of all key systems including switches, virtual & physical server environments and backups. Line manage and take responsibility for the work of the ICT support staff. 2nd/3rd line support. Enforcing and monitoring in line with school policies. Training of internal staff. Our ideal candidate will have: A strong passion for IT, with at least of 2-3 years of experience working as an IT Manager/Network Manager/Senior ICT Consultant within a school setting. An exceptional understanding of the requirements and responsibilities of working within the school environment. Experience in upgrading a school IT Network system. Self-motivation, with excellent communication skills and interpersonal skills, as well as exceptional customer service skills. The ability to work both on your own and as part of a team, with a talent for problem-solving and a pro-active approach to identifying opportunities to enhance the services provided by the team. The role is offered on a full year, full-time basis and the successful candidate will be subject to an enhanced DBS check. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Senior Infrastructure Engineer (Cloud) - Up To 57,000 The Opportunity Digital Health and Care Wales (DHCW) was established in April 2021 and provides word leading digital services, empowering people to live healthier lives and is transforming health and care for everyone in Wales. DHCW is a multi-award-winning organisation, and was voted the UK's Best Place to Work in IT. If you want to get involved in some of the biggest health tech projects in the UK, be part of new digital solutions that will impact health and care for three million Welsh people and use your tech and analytical skills to help make life better for everyone in Wales, we want to hear from you! DHCW offers extensive training opportunities, enabling everyone to develop their career at their own pace. They are committed to recognising and celebrating staff as the most valuable part of the organisation and are committed to building and developing teams that are diverse and inclusive. So no matter your age, gender, disability status, sexual orientation, religion, or ethnicity - the Digital Health and Care Wales will treat you with respect. Yolk Recruitment is working in partnership with DHCW to find them the best tech talent in the UK! We are currently working with them to recruit a Senior Infrastructure Engineer with a focus on Cloud technologies like Azure and GCP. There are two available roles- one with a focus on Azure, and one with a focus on GCP, especially GCP automation. Both roles will be key points of escalation for the more junior members of the team. The Role You will be using your exceptional cloud knowledge within either Azure or Google Cloud Platform to lead operational support within the organization. Act as the subject matter expert and escalation point for the infrastructure operational team. Liaise with key stakeholders to provide expert advice on key parts of the cloud infrastructure Ensure the delivery and continuity of services across the organisation by working with internal managers and external IT providers Provide key written documentation on areas of the cloud infrastructure Requirements You will be an experienced cloud infrastructure engineer specialising either within Azure or Google Cloud Platform. Exceptional knowledge of your chosen cloud platform A very good communicator, both written and verbal for coaching and documentation A good grasp of a variety of wider infrastructure technologies and concepts Good incident management and change management knowledge Reward Aside from exposure to some of the biggest health tech projects in the UK and working for the UK's best place to work in IT, the successful applicant for this Senior Infrastructure Engineer role will be rewarded with the following: Salary of up to 57,000 28 days annual leave + public holidays Great work life balance with flexible working and hybrid working (min 1 day a week onsite) Professional development & career opportunities NHS pension (c 20% employer) Employee Assistance Programme and confidential counselling service Cycle to work scheme. Yolk Recruitment is the exclusive recruitment partner to DHCW and therefore all applications will be managed by the team at Yolk following DHCW's own fair and transparent recruitment process.
Mar 28, 2024
Full time
Senior Infrastructure Engineer (Cloud) - Up To 57,000 The Opportunity Digital Health and Care Wales (DHCW) was established in April 2021 and provides word leading digital services, empowering people to live healthier lives and is transforming health and care for everyone in Wales. DHCW is a multi-award-winning organisation, and was voted the UK's Best Place to Work in IT. If you want to get involved in some of the biggest health tech projects in the UK, be part of new digital solutions that will impact health and care for three million Welsh people and use your tech and analytical skills to help make life better for everyone in Wales, we want to hear from you! DHCW offers extensive training opportunities, enabling everyone to develop their career at their own pace. They are committed to recognising and celebrating staff as the most valuable part of the organisation and are committed to building and developing teams that are diverse and inclusive. So no matter your age, gender, disability status, sexual orientation, religion, or ethnicity - the Digital Health and Care Wales will treat you with respect. Yolk Recruitment is working in partnership with DHCW to find them the best tech talent in the UK! We are currently working with them to recruit a Senior Infrastructure Engineer with a focus on Cloud technologies like Azure and GCP. There are two available roles- one with a focus on Azure, and one with a focus on GCP, especially GCP automation. Both roles will be key points of escalation for the more junior members of the team. The Role You will be using your exceptional cloud knowledge within either Azure or Google Cloud Platform to lead operational support within the organization. Act as the subject matter expert and escalation point for the infrastructure operational team. Liaise with key stakeholders to provide expert advice on key parts of the cloud infrastructure Ensure the delivery and continuity of services across the organisation by working with internal managers and external IT providers Provide key written documentation on areas of the cloud infrastructure Requirements You will be an experienced cloud infrastructure engineer specialising either within Azure or Google Cloud Platform. Exceptional knowledge of your chosen cloud platform A very good communicator, both written and verbal for coaching and documentation A good grasp of a variety of wider infrastructure technologies and concepts Good incident management and change management knowledge Reward Aside from exposure to some of the biggest health tech projects in the UK and working for the UK's best place to work in IT, the successful applicant for this Senior Infrastructure Engineer role will be rewarded with the following: Salary of up to 57,000 28 days annual leave + public holidays Great work life balance with flexible working and hybrid working (min 1 day a week onsite) Professional development & career opportunities NHS pension (c 20% employer) Employee Assistance Programme and confidential counselling service Cycle to work scheme. Yolk Recruitment is the exclusive recruitment partner to DHCW and therefore all applications will be managed by the team at Yolk following DHCW's own fair and transparent recruitment process.
We are currently seeking a IT Manager to join a well-established, family-run SME based in Lisburn, NI. As an IT Manager you will play a pivotal role in ensuring our business runs smoothly and effectively at all times. Technology is utilised throughout our client's full customer and supplier lifecycle, making effective management critical to our business operating successfully. Your duties will include troubleshooting and diagnosing computer hardware and software issues, setting up computer networks and assisting colleagues with IT-related problems, ensuring all IT and telecommunications equipment works effectively and is repaired promptly if necessary, safeguarding company and customer data and assets through appropriate IT security, and setting our overall IT strategy, spotting opportunities to improve our use of technology and optimise business performance. Main Areas of Responsibility: Technical Support: Act as the first point of contact for IT support within the company. Provide timely and effective technical support to end-users, diagnosing and resolving hardware and software issues, and ensuring minimal downtime. Repairing and replacing damaged computer and network components. Accurately track issues to ensure all managed to successful conclusion. Asset Management: Maintain an inventory of IT assets, including computers, peripherals, software licenses, and other equipment. Conduct regular audits to track and manage IT assets efficiently, preparing business cases for purchasing new or refurbished kit when required. Handling, lifting and carrying IT equipment when necessary. Network Management: Assist in the setting up, management and maintenance of the organization's network infrastructure in ways that optimise performance, including routers, switches, firewalls, and VPN connections. Software and Hardware Deployment: Test, install, configure, and update software applications and hardware devices, ensuring compatibility, security and effective operation. User Account Management: Create, modify, and deactivate user accounts in various systems, including email, Active Directory, and other relevant platforms. Security and Compliance: Implement and enforce IT security policies and procedures to safeguard company and customer data and assets. Stay up-to-date with cybersecurity best practices. Ensure appropriate antivirus and firewall software is maintained at all times and upgraded when necessary. Documentation: Maintain accurate and up to date documentation of IT procedures, configurations, and troubleshooting steps for internal reference. Keep accurate maintenance records and schedules for asset management processes. Vendor Management: Liaise with IT and telecommunication vendors and service providers to ensure timely support and maintenance of IT infrastructure and services. Training and Onboarding: Conduct training sessions for employees on IT tools, systems, and best practices. Assist in onboarding new team members by effectively setting up their IT accounts and equipment. Continuous Improvement: Proactively identify opportunities for process improvements and technology enhancements to optimise IT operations. Implement new technologies and provide resources to complete IT projects as needed. Requirements Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience Proven experience in providing IT support and troubleshooting in a professional environment. In depth knowledge of computer hardware, operating systems (Windows, macOS), and software applications (including MS Office).Familiarity with network technologies, including LANs, WANs, and wireless networks. Practical experience with internet and network security protocols and data privacy principles Demonstrable ability to communicate complex and sensitive information in an understandable form to a variety of audiences (e.g. public) Able to appropriately build relationships to gain the cooperation of relevant stakeholders (including senior and peer colleagues, other professionals) Able to gain acceptance influence, motivate, persuade, and engage audiences in agreed course of action where there may be significant barriers to overcome Demonstrable experience understanding the needs of others and how to develop and drive performance. Able to work as part of a team to achieve team goals and targets. Able to work independently, using own initiative to organise, plan and complete own tasks and workload. Benefits Salary of 35,000- 40,0000, depending on experience Branch Profit share bonus Hours Mon- Fri- 8.00am- 16.30pm
Mar 28, 2024
Full time
We are currently seeking a IT Manager to join a well-established, family-run SME based in Lisburn, NI. As an IT Manager you will play a pivotal role in ensuring our business runs smoothly and effectively at all times. Technology is utilised throughout our client's full customer and supplier lifecycle, making effective management critical to our business operating successfully. Your duties will include troubleshooting and diagnosing computer hardware and software issues, setting up computer networks and assisting colleagues with IT-related problems, ensuring all IT and telecommunications equipment works effectively and is repaired promptly if necessary, safeguarding company and customer data and assets through appropriate IT security, and setting our overall IT strategy, spotting opportunities to improve our use of technology and optimise business performance. Main Areas of Responsibility: Technical Support: Act as the first point of contact for IT support within the company. Provide timely and effective technical support to end-users, diagnosing and resolving hardware and software issues, and ensuring minimal downtime. Repairing and replacing damaged computer and network components. Accurately track issues to ensure all managed to successful conclusion. Asset Management: Maintain an inventory of IT assets, including computers, peripherals, software licenses, and other equipment. Conduct regular audits to track and manage IT assets efficiently, preparing business cases for purchasing new or refurbished kit when required. Handling, lifting and carrying IT equipment when necessary. Network Management: Assist in the setting up, management and maintenance of the organization's network infrastructure in ways that optimise performance, including routers, switches, firewalls, and VPN connections. Software and Hardware Deployment: Test, install, configure, and update software applications and hardware devices, ensuring compatibility, security and effective operation. User Account Management: Create, modify, and deactivate user accounts in various systems, including email, Active Directory, and other relevant platforms. Security and Compliance: Implement and enforce IT security policies and procedures to safeguard company and customer data and assets. Stay up-to-date with cybersecurity best practices. Ensure appropriate antivirus and firewall software is maintained at all times and upgraded when necessary. Documentation: Maintain accurate and up to date documentation of IT procedures, configurations, and troubleshooting steps for internal reference. Keep accurate maintenance records and schedules for asset management processes. Vendor Management: Liaise with IT and telecommunication vendors and service providers to ensure timely support and maintenance of IT infrastructure and services. Training and Onboarding: Conduct training sessions for employees on IT tools, systems, and best practices. Assist in onboarding new team members by effectively setting up their IT accounts and equipment. Continuous Improvement: Proactively identify opportunities for process improvements and technology enhancements to optimise IT operations. Implement new technologies and provide resources to complete IT projects as needed. Requirements Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience Proven experience in providing IT support and troubleshooting in a professional environment. In depth knowledge of computer hardware, operating systems (Windows, macOS), and software applications (including MS Office).Familiarity with network technologies, including LANs, WANs, and wireless networks. Practical experience with internet and network security protocols and data privacy principles Demonstrable ability to communicate complex and sensitive information in an understandable form to a variety of audiences (e.g. public) Able to appropriately build relationships to gain the cooperation of relevant stakeholders (including senior and peer colleagues, other professionals) Able to gain acceptance influence, motivate, persuade, and engage audiences in agreed course of action where there may be significant barriers to overcome Demonstrable experience understanding the needs of others and how to develop and drive performance. Able to work as part of a team to achieve team goals and targets. Able to work independently, using own initiative to organise, plan and complete own tasks and workload. Benefits Salary of 35,000- 40,0000, depending on experience Branch Profit share bonus Hours Mon- Fri- 8.00am- 16.30pm
Senior Technical Engineer/Senior Technical Lead £45-55k (negotiable) + pension and flexible benefits (hybrid working from office, client site and home) Now recruiting a Senior Technical Engineer to look after the needs of our clients. As part of a much larger group, we are a vibrant, fast paced technology company offering friendly and professional IT support, services and solutions, bringing corporate technology solutions from the major global brands such as Microsoft, HP and Cisco. This role is based in modern, stylish offices in Surrey, alongside work from client sites (local) and the opportunity to work from home too. Job Purpose: The Senior Technical Engineer/Technical Lead provides technical support to our clients directly, and to other members of our teams in house. Providing technical account management to a key group of strategically important customers, you will provide solutions, design and provide technical management on projects, and progress the commercial development of the organisation. Your technical knowledge and experience should be at an intermediate/advanced level and seeking to constantly develop your skills further. Operational Responsibilities: Reporting to the Technical Director, the Senior Technical Engineer/Senior Technical Lead s responsibilities include (but are not limited to): Having responsibility as the Senior Technical Engineer for several key clients. Building strong working relationships with the customer and attending regular reviews, development of their technical strategy and roadmap, identifying commercial opportunities, dealing with escalations and providing & updating client documentation Working with Technical Director, Solutions Architect and other Senior engineers on leading solution design, planning and implementation on projects such as Office Fit-Outs, Server & Network Installations, Office365, SharePoint & Azure Environments Create and maintain technical documentation to assist other technical teams for clients where Technical Lead responsibility is given Assist the Client Account Managers in creation of Statement of Works (SoW) Support other Technical Leads and internal teams where needed to ensure success Assist colleagues and mentor Engineers, Junior Engineers and Apprentices across the technical teams, providing opportunities for continual learning and growth Experience & Skills: Proven technical support experience in a similar environment Excellent level of technical experience of Windows and Microsoft Modern Workplace technologies Experience of Azure Environment - Management, Design and Implementation Experience of Intune and Autopilot - Management, Design and Implementation Co-Pilot experience would be a bonus. Modern On-Premise infrastructure management Current Windows Server versions & services Remote Desktop Services, Session Host, Connection Broker experience beneficial Network Infrastructure - Management, Design and Implementation Proven experience in a customer contact/facing role - Ability to explain information in a professional manner to differing levels of technical knowledge Understanding of incident and problem management, change and configuration management Understanding and experience with customer SLAs and KPIs Able to quickly learn and demonstrate a genuine interest in new technologies Ability to schedule tasks, meet deadlines, work unsupervised and set/follow procedures Professional Qualifications: Industry standard qualifications are desirable e.g. Microsoft, Cisco PAY, BENEFITS & WORKING HOURS £45-55k, negotiable upon experience; pension and flexible benefits. Working hours 9am-5:30pm, Mon-Fri, flexibility required to cover activities within core hours of 8am-6pm. Occasional out of hours working may be requested - work will be a hybrid of office, client site and home based.
Mar 28, 2024
Full time
Senior Technical Engineer/Senior Technical Lead £45-55k (negotiable) + pension and flexible benefits (hybrid working from office, client site and home) Now recruiting a Senior Technical Engineer to look after the needs of our clients. As part of a much larger group, we are a vibrant, fast paced technology company offering friendly and professional IT support, services and solutions, bringing corporate technology solutions from the major global brands such as Microsoft, HP and Cisco. This role is based in modern, stylish offices in Surrey, alongside work from client sites (local) and the opportunity to work from home too. Job Purpose: The Senior Technical Engineer/Technical Lead provides technical support to our clients directly, and to other members of our teams in house. Providing technical account management to a key group of strategically important customers, you will provide solutions, design and provide technical management on projects, and progress the commercial development of the organisation. Your technical knowledge and experience should be at an intermediate/advanced level and seeking to constantly develop your skills further. Operational Responsibilities: Reporting to the Technical Director, the Senior Technical Engineer/Senior Technical Lead s responsibilities include (but are not limited to): Having responsibility as the Senior Technical Engineer for several key clients. Building strong working relationships with the customer and attending regular reviews, development of their technical strategy and roadmap, identifying commercial opportunities, dealing with escalations and providing & updating client documentation Working with Technical Director, Solutions Architect and other Senior engineers on leading solution design, planning and implementation on projects such as Office Fit-Outs, Server & Network Installations, Office365, SharePoint & Azure Environments Create and maintain technical documentation to assist other technical teams for clients where Technical Lead responsibility is given Assist the Client Account Managers in creation of Statement of Works (SoW) Support other Technical Leads and internal teams where needed to ensure success Assist colleagues and mentor Engineers, Junior Engineers and Apprentices across the technical teams, providing opportunities for continual learning and growth Experience & Skills: Proven technical support experience in a similar environment Excellent level of technical experience of Windows and Microsoft Modern Workplace technologies Experience of Azure Environment - Management, Design and Implementation Experience of Intune and Autopilot - Management, Design and Implementation Co-Pilot experience would be a bonus. Modern On-Premise infrastructure management Current Windows Server versions & services Remote Desktop Services, Session Host, Connection Broker experience beneficial Network Infrastructure - Management, Design and Implementation Proven experience in a customer contact/facing role - Ability to explain information in a professional manner to differing levels of technical knowledge Understanding of incident and problem management, change and configuration management Understanding and experience with customer SLAs and KPIs Able to quickly learn and demonstrate a genuine interest in new technologies Ability to schedule tasks, meet deadlines, work unsupervised and set/follow procedures Professional Qualifications: Industry standard qualifications are desirable e.g. Microsoft, Cisco PAY, BENEFITS & WORKING HOURS £45-55k, negotiable upon experience; pension and flexible benefits. Working hours 9am-5:30pm, Mon-Fri, flexibility required to cover activities within core hours of 8am-6pm. Occasional out of hours working may be requested - work will be a hybrid of office, client site and home based.
Role: IT Manager Location: Tonbridge Salary: 32,000 - 38,000 Benefits: include salary sacrifice pension scheme, benefits & wellbeing Hub including electric/hybrid car leasing scheme, cycle & ebike scheme, eye care voucher scheme, employee assistance programme, employee recognition platform and online retail discounts scheme. Our client is current seeking an IT Manager who is motivated and enthusiastic about technology i. The ideal candidate should have a natural flair for technology, a strong willingness to learn and a passion for providing exceptional service to our customers. As the IT Manager, you will be accountable for overseeing the management, installation, maintenance, availability and security of the curriculum and administrative ICT network, including the hardware and software infrastructure of the school's ICT network. You will also collaborate with the Senior Management team to aid in the development of the school's IT infrastructure and put in plans for projects. Your role will be pivotal in ensuring the schools ICT network is optimised for effective teaching and learning while ensuring its security and stability. Your commitment to delivering support service in a manner that reflects our company values is crucial. As part of your role, you will be responsible for fostering effective communication between your school and this will involve staying informed about the services and solutions turn IT on can offer, as well as managing customer accounts. Key Responsibilities include: Managing the school's network infrastructure and ICT based applications Monitoring and maintenance of all key systems including switches, virtual & physical server environments, Microsoft 365 and backups. Providing technical advice, training and support to staff to enable them to make effective use of systems. Day to day management of all IT operations ensuring all requests are dealt with in an efficient manner Monitoring and maintaining of all key systems including switches, virtual & physical server environments and backups. Line manage and take responsibility for the work of the ICT support staff. 2nd/3rd line support. Enforcing and monitoring in line with school policies. Training of internal staff. Our ideal candidate will have: A strong passion for IT, with at least of 2-3 years of experience working as an IT Manager/Network Manager/Senior ICT Consultant within a school setting. An exceptional understanding of the requirements and responsibilities of working within the school environment. Experience in upgrading a school IT Network system. Self-motivation, with excellent communication skills and interpersonal skills, as well as exceptional customer service skills. The ability to work both on your own and as part of a team, with a talent for problem-solving and a pro-active approach to identifying opportunities to enhance the services provided by the team. The role is offered on a full year, full-time basis and the successful candidate will be subject to an enhanced DBS check. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Mar 28, 2024
Full time
Role: IT Manager Location: Tonbridge Salary: 32,000 - 38,000 Benefits: include salary sacrifice pension scheme, benefits & wellbeing Hub including electric/hybrid car leasing scheme, cycle & ebike scheme, eye care voucher scheme, employee assistance programme, employee recognition platform and online retail discounts scheme. Our client is current seeking an IT Manager who is motivated and enthusiastic about technology i. The ideal candidate should have a natural flair for technology, a strong willingness to learn and a passion for providing exceptional service to our customers. As the IT Manager, you will be accountable for overseeing the management, installation, maintenance, availability and security of the curriculum and administrative ICT network, including the hardware and software infrastructure of the school's ICT network. You will also collaborate with the Senior Management team to aid in the development of the school's IT infrastructure and put in plans for projects. Your role will be pivotal in ensuring the schools ICT network is optimised for effective teaching and learning while ensuring its security and stability. Your commitment to delivering support service in a manner that reflects our company values is crucial. As part of your role, you will be responsible for fostering effective communication between your school and this will involve staying informed about the services and solutions turn IT on can offer, as well as managing customer accounts. Key Responsibilities include: Managing the school's network infrastructure and ICT based applications Monitoring and maintenance of all key systems including switches, virtual & physical server environments, Microsoft 365 and backups. Providing technical advice, training and support to staff to enable them to make effective use of systems. Day to day management of all IT operations ensuring all requests are dealt with in an efficient manner Monitoring and maintaining of all key systems including switches, virtual & physical server environments and backups. Line manage and take responsibility for the work of the ICT support staff. 2nd/3rd line support. Enforcing and monitoring in line with school policies. Training of internal staff. Our ideal candidate will have: A strong passion for IT, with at least of 2-3 years of experience working as an IT Manager/Network Manager/Senior ICT Consultant within a school setting. An exceptional understanding of the requirements and responsibilities of working within the school environment. Experience in upgrading a school IT Network system. Self-motivation, with excellent communication skills and interpersonal skills, as well as exceptional customer service skills. The ability to work both on your own and as part of a team, with a talent for problem-solving and a pro-active approach to identifying opportunities to enhance the services provided by the team. The role is offered on a full year, full-time basis and the successful candidate will be subject to an enhanced DBS check. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Senior Technical Consultant Brighton, East Sussex Office based Must Drive Salary Negotiable depending on experience Company Electric Vehicle provided. Our client, a leading MSP based in the Southeast, seeks a driven and dynamic professional to join our team as a Senior Technical Consultant. They pride themselves on delivering exciting and impactful technology business-to-business and maintain high-level partner relations with top industry suppliers, including Microsoft, Dell, SonicWall and Cisco Meraki. Benefits: 25 days Holiday increases by one day every year spent with the business, capped at 32. Regular social and team-building events. Access to a library of on-demand IT courses. Access to reduced pricing for personal IT hardware and software purchases. Access to confidential mental health and wellbeing support for you and your family. Social spaces in office Ping Pong, Bar, pool tables, arcade, etc. As our client experiences rapid growth and looks toward future expansion, this position will continue to fulfil current and ongoing exciting projects and give an excellent opportunity for the individual to explore new and emerging technologies. The successful candidate will work closely with Solutions Architects and the Sales team to support the deployment and delivery of specialist IT solutions, contributing the design activity as required. You will be comfortable and confident in recognising emerging demands and raising these to peers for consideration. Senior Technical Consultant s core responsibilities: Responsible for actively driving and managing the pre-sales process with direct and channel partners. Articulate cutting-edge technology and product offerings, effectively communicating to both business and technical audiences. Offer technical support and guidance throughout the pre-sales phase, analyzing customers' technical and business needs, collaborating with technical teams on capabilities, and assisting business sales teams, account managers, and partners in proposal activities. Participate in meetings with potential and existing clients to understand their technical and business requirements, ensuring comprehensive information collection before solution development. Develop and deliver technical presentations internally and externally with confidence. Conduct training sessions on solutions and extend product support to Business Managers and channel partners. Lead onsite project management and provide guidance for larger IT installation projects. Create and maintain technical documentation, encompassing proposals, diagrams, and specifications. Collaborate with the internal sales team to strategize and implement projects aimed at boosting pipeline growth and securing deals. Qualifications and Skills required: Demonstrate the ability to cultivate and sustain robust customer relationships, comprehend their needs, and deliver exceptional experiences. Embrace a customer-centric approach, prioritizing customer experience while maintaining a keen awareness of the commercial aspects of the role. Proficiency in Microsoft Windows Server operating systems (DNS, AD, DHCP, Group Policy, etc.). Comprehensive knowledge of Microsoft 365, encompassing Exchange Online Protection, SharePoint Online, Teams, OneDrive for Business, Microsoft Endpoint Manager (InTune and AutoPilot), and Microsoft Defender for Office 365. Competence in Microsoft Azure configuration, administration, and support. Expertise in configuring, administering, and supporting VMware and Microsoft Hyper-V. Thorough understanding of networking principles, including LAGs, VLANs, VPNs, and routing. Experience in configuring, administering, and supporting Firewall products such as PaloAlto, SonicWALL, Fortinet, and WatchGuard. Familiarity with Backup & Disaster Recovery solutions such as StorageCraft, Veeam, and N-Able, etc. Exhibit proficiency in troubleshooting, communication, and delivering exceptional customer service. Possess excellent written, verbal, and presentation skills, including the ability to communicate complex technical content. Bring MSP experience and hold a relevant IT qualification, such as CompTIA A+ or a Microsoft certification. Showcase experience in a customer-facing role and a solid understanding of the consulting process. Demonstrated strength in 2nd to 3rd line support, covering networking, hardware, and cloud infrastructure. Interested? Apply now and we can discuss this in more detail and provide you with a more detailed job description. Due to the large numbers of responses, we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days, please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.
Mar 28, 2024
Full time
Senior Technical Consultant Brighton, East Sussex Office based Must Drive Salary Negotiable depending on experience Company Electric Vehicle provided. Our client, a leading MSP based in the Southeast, seeks a driven and dynamic professional to join our team as a Senior Technical Consultant. They pride themselves on delivering exciting and impactful technology business-to-business and maintain high-level partner relations with top industry suppliers, including Microsoft, Dell, SonicWall and Cisco Meraki. Benefits: 25 days Holiday increases by one day every year spent with the business, capped at 32. Regular social and team-building events. Access to a library of on-demand IT courses. Access to reduced pricing for personal IT hardware and software purchases. Access to confidential mental health and wellbeing support for you and your family. Social spaces in office Ping Pong, Bar, pool tables, arcade, etc. As our client experiences rapid growth and looks toward future expansion, this position will continue to fulfil current and ongoing exciting projects and give an excellent opportunity for the individual to explore new and emerging technologies. The successful candidate will work closely with Solutions Architects and the Sales team to support the deployment and delivery of specialist IT solutions, contributing the design activity as required. You will be comfortable and confident in recognising emerging demands and raising these to peers for consideration. Senior Technical Consultant s core responsibilities: Responsible for actively driving and managing the pre-sales process with direct and channel partners. Articulate cutting-edge technology and product offerings, effectively communicating to both business and technical audiences. Offer technical support and guidance throughout the pre-sales phase, analyzing customers' technical and business needs, collaborating with technical teams on capabilities, and assisting business sales teams, account managers, and partners in proposal activities. Participate in meetings with potential and existing clients to understand their technical and business requirements, ensuring comprehensive information collection before solution development. Develop and deliver technical presentations internally and externally with confidence. Conduct training sessions on solutions and extend product support to Business Managers and channel partners. Lead onsite project management and provide guidance for larger IT installation projects. Create and maintain technical documentation, encompassing proposals, diagrams, and specifications. Collaborate with the internal sales team to strategize and implement projects aimed at boosting pipeline growth and securing deals. Qualifications and Skills required: Demonstrate the ability to cultivate and sustain robust customer relationships, comprehend their needs, and deliver exceptional experiences. Embrace a customer-centric approach, prioritizing customer experience while maintaining a keen awareness of the commercial aspects of the role. Proficiency in Microsoft Windows Server operating systems (DNS, AD, DHCP, Group Policy, etc.). Comprehensive knowledge of Microsoft 365, encompassing Exchange Online Protection, SharePoint Online, Teams, OneDrive for Business, Microsoft Endpoint Manager (InTune and AutoPilot), and Microsoft Defender for Office 365. Competence in Microsoft Azure configuration, administration, and support. Expertise in configuring, administering, and supporting VMware and Microsoft Hyper-V. Thorough understanding of networking principles, including LAGs, VLANs, VPNs, and routing. Experience in configuring, administering, and supporting Firewall products such as PaloAlto, SonicWALL, Fortinet, and WatchGuard. Familiarity with Backup & Disaster Recovery solutions such as StorageCraft, Veeam, and N-Able, etc. Exhibit proficiency in troubleshooting, communication, and delivering exceptional customer service. Possess excellent written, verbal, and presentation skills, including the ability to communicate complex technical content. Bring MSP experience and hold a relevant IT qualification, such as CompTIA A+ or a Microsoft certification. Showcase experience in a customer-facing role and a solid understanding of the consulting process. Demonstrated strength in 2nd to 3rd line support, covering networking, hardware, and cloud infrastructure. Interested? Apply now and we can discuss this in more detail and provide you with a more detailed job description. Due to the large numbers of responses, we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days, please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.
Job Description - Principal Subsea Systems Engineer (LON035B) Principal Subsea Systems Engineer - LON035B Company : Worley Primary Location Primary Location : GBR-GL-London Job Job : Subsea Systems Schedule Schedule : Full-time Employment Type : Employee Job Level : Experienced Job Posting Job Posting : Mar 11, 2024 Unposting Date Unposting Date : Apr 10, 2024 Reporting Manager Title : Discipline Chief Engineer : Building on our past. Ready for the future Worley is a global professional services company of energy, chemicals and resources experts headquartered in Australia.? Right now, we're bridging two worlds as we accelerate to more sustainable energy sources, while helping our customers provide the energy, chemicals and resources that society needs now. We partner with our customers to deliver projects and create value over the life of their portfolio of assets. We solve complex problems by finding integrated data-centric solutions from the first stages of consulting and engineering to installation and commissioning, to the last stages of decommissioning and remediation. Join us and help drive innovation and sustainability in our projects. Principal Subsea Systems Engineer As a Principal Subsea Systems Engineer at Worley, you will e nsure relevant information is incorporated into subsea system field development, subsea hardware including subsea trees and manifolds, corresponding reports, philosophies and specifications, procurement, installation, and pre-commissioning, from early concept phases of a project to installation and commissioning phases. You will also support on proposals, tenders, and bid clarifications as well as contribute to promoting new design approaches and technologies for different project phases. You may be client facing during many instances on your assigned projects chairing key meetings and leading general subsea development discussions. You'll Be: Leading discussions on subsea field developments and identifying flow requirements, hence identifying the subsea system from Christmas Tree to delivery point of the product, including controls definitions and requirements. Reviewing and providing comments and recommendations for Subsea Controls, Instrumentation and Equipment & Systems Documents and drawings prepared for specific project, at any required phase (Pre-FEED, FEED, Detailed Design) Assess the feasibility and evaluate solutions to enable operation of the asset from topsides/FPSO/Plant/Terminal, interfacing with discipline engineers, control systems, process safety, and project requirements. Perform assessment of modifications required and tie-ins to initial infrastructure, including MEG and chemical distribution, operational remediation works and requirements, & subsea control system Provide input to deliverables including, Overall Technical Reports, Basis of Design and Scopes of Work Attend Project workshops and design/construction reviews and initiate and drive HAZOP and constructability/installability requirements Familiar with subsea hardware and the production system, SIL ratings, interfaces, connector systems, pressure control systems and overpressure protection and control systems, flow conditions, hydrate formation and remediation, valves and fittings specification and requirements, system components interfacing, including control systems Building on our past. Ready for the future Worley is a global professional services company of energy, chemicals and resources experts headquartered in Australia.? Right now, we're bridging two worlds as we accelerate to more sustainable energy sources, while helping our customers provide the energy, chemicals and resources that society needs now. We partner with our customers to deliver projects and create value over the life of their portfolio of assets. We solve complex problems by finding integrated data-centric solutions from the first stages of consulting and engineering to installation and commissioning, to the last stages of decommissioning and remediation. Join us and help drive innovation and sustainability in our projects. You'll Have: Bachelor of Science Degree in and engineering discipline An excellent understanding of subsea engineering An excellent understanding of the mechanism of developing a subsea field through the different processes and phases An understanding of subsea hardware, the different types of the production system Professional (or seeking professional) status Excellent people's skills interacting with engineers of different seniority, technical capability, and cultural background, proactive to get the work done, a team player with a can-do attitude Moving Forward: We want our people to be energized and empowered t o drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection and innovation. We're building a diverse, inclusive and respectful workplace. Creating a space where everyone feels they belong, can be themselves, and are heard. And we're not just talking about it; we're doing it. We're reskilling our people, leveraging transferable skills, and supporting the transition of our workforce to become experts in today's low carbon energy infrastructure and technology. Whatever your ambition, there's a path for you here. And there's no barrier to your potential career success. Join us to broaden your horizons, explore diverse opportunities, and be part of delivering sustainable change.
Mar 28, 2024
Full time
Job Description - Principal Subsea Systems Engineer (LON035B) Principal Subsea Systems Engineer - LON035B Company : Worley Primary Location Primary Location : GBR-GL-London Job Job : Subsea Systems Schedule Schedule : Full-time Employment Type : Employee Job Level : Experienced Job Posting Job Posting : Mar 11, 2024 Unposting Date Unposting Date : Apr 10, 2024 Reporting Manager Title : Discipline Chief Engineer : Building on our past. Ready for the future Worley is a global professional services company of energy, chemicals and resources experts headquartered in Australia.? Right now, we're bridging two worlds as we accelerate to more sustainable energy sources, while helping our customers provide the energy, chemicals and resources that society needs now. We partner with our customers to deliver projects and create value over the life of their portfolio of assets. We solve complex problems by finding integrated data-centric solutions from the first stages of consulting and engineering to installation and commissioning, to the last stages of decommissioning and remediation. Join us and help drive innovation and sustainability in our projects. Principal Subsea Systems Engineer As a Principal Subsea Systems Engineer at Worley, you will e nsure relevant information is incorporated into subsea system field development, subsea hardware including subsea trees and manifolds, corresponding reports, philosophies and specifications, procurement, installation, and pre-commissioning, from early concept phases of a project to installation and commissioning phases. You will also support on proposals, tenders, and bid clarifications as well as contribute to promoting new design approaches and technologies for different project phases. You may be client facing during many instances on your assigned projects chairing key meetings and leading general subsea development discussions. You'll Be: Leading discussions on subsea field developments and identifying flow requirements, hence identifying the subsea system from Christmas Tree to delivery point of the product, including controls definitions and requirements. Reviewing and providing comments and recommendations for Subsea Controls, Instrumentation and Equipment & Systems Documents and drawings prepared for specific project, at any required phase (Pre-FEED, FEED, Detailed Design) Assess the feasibility and evaluate solutions to enable operation of the asset from topsides/FPSO/Plant/Terminal, interfacing with discipline engineers, control systems, process safety, and project requirements. Perform assessment of modifications required and tie-ins to initial infrastructure, including MEG and chemical distribution, operational remediation works and requirements, & subsea control system Provide input to deliverables including, Overall Technical Reports, Basis of Design and Scopes of Work Attend Project workshops and design/construction reviews and initiate and drive HAZOP and constructability/installability requirements Familiar with subsea hardware and the production system, SIL ratings, interfaces, connector systems, pressure control systems and overpressure protection and control systems, flow conditions, hydrate formation and remediation, valves and fittings specification and requirements, system components interfacing, including control systems Building on our past. Ready for the future Worley is a global professional services company of energy, chemicals and resources experts headquartered in Australia.? Right now, we're bridging two worlds as we accelerate to more sustainable energy sources, while helping our customers provide the energy, chemicals and resources that society needs now. We partner with our customers to deliver projects and create value over the life of their portfolio of assets. We solve complex problems by finding integrated data-centric solutions from the first stages of consulting and engineering to installation and commissioning, to the last stages of decommissioning and remediation. Join us and help drive innovation and sustainability in our projects. You'll Have: Bachelor of Science Degree in and engineering discipline An excellent understanding of subsea engineering An excellent understanding of the mechanism of developing a subsea field through the different processes and phases An understanding of subsea hardware, the different types of the production system Professional (or seeking professional) status Excellent people's skills interacting with engineers of different seniority, technical capability, and cultural background, proactive to get the work done, a team player with a can-do attitude Moving Forward: We want our people to be energized and empowered t o drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection and innovation. We're building a diverse, inclusive and respectful workplace. Creating a space where everyone feels they belong, can be themselves, and are heard. And we're not just talking about it; we're doing it. We're reskilling our people, leveraging transferable skills, and supporting the transition of our workforce to become experts in today's low carbon energy infrastructure and technology. Whatever your ambition, there's a path for you here. And there's no barrier to your potential career success. Join us to broaden your horizons, explore diverse opportunities, and be part of delivering sustainable change.
Major Recruitment are currently recruiting for an IT Manager, to join an established FMCG business. As part of the ongoing growth plan, as IT Manager you will be an integral part of the Leadership Team. Job Description IT Manager As IT Manager you will be pivotal in IT Manager to develop and implement IT best practices. Overseeing the IT function which is responsible for the smooth running of production and administration computer systems. Ensuring maximum efficiency for users and the business. Salary Circa 40,000 dependent on experience, plus bonus and benefits On site role, Monday - Friday Key Responsibilities as IT Manager: Work with senior management to determine and lead the IT strategy for the business. Confident in managing IT budgets and resources effectively. Management of IT team, 1-1's, performance reviews, KPIs, return to works, training and development. Monitor the performance and quality to ensure all team members are following defined operational processes for call and ticket management. Implementing security protocols and procedures to prevent potential threats. Assessing, monitoring and upgrading business systems and processes. Liaising with vendors and 3rd parties. Managing and deploying IT projects. Skills and Qualifications as IT Manager Manage and maintain Cisco network infrastructure. Management of Hyper V virtualized server platform. Management of WatchGuard Firewalls and VPN. Knowledge of VLAN management and routing. Understand and maintain Active Directory, DHCP, Group Policy, DNS Services. Responsible for network security and best practices including policy writing on disaster recovery, Understanding of network topology, backup solutions. Understanding and management Unifi controller, access points and Wi-Fi. Understanding and management of Hikvision CCTV systems. Understanding and management of Avaya phone system. Excellent experience and understanding of full Microsoft environment including a wide understanding of Microsoft Office 365 email platform. Knowledge on SQL data bases and report builder. Knowledge of print services, deployment, setup and maintain. Knowledge and understanding on Sage payroll, Sage 200 and ADP. Understanding of ERP processes and requirements. Major Recruitment act as an Employment Agency for permanent roles and an Employment Business for temporary opportunities. INDSS
Mar 28, 2024
Full time
Major Recruitment are currently recruiting for an IT Manager, to join an established FMCG business. As part of the ongoing growth plan, as IT Manager you will be an integral part of the Leadership Team. Job Description IT Manager As IT Manager you will be pivotal in IT Manager to develop and implement IT best practices. Overseeing the IT function which is responsible for the smooth running of production and administration computer systems. Ensuring maximum efficiency for users and the business. Salary Circa 40,000 dependent on experience, plus bonus and benefits On site role, Monday - Friday Key Responsibilities as IT Manager: Work with senior management to determine and lead the IT strategy for the business. Confident in managing IT budgets and resources effectively. Management of IT team, 1-1's, performance reviews, KPIs, return to works, training and development. Monitor the performance and quality to ensure all team members are following defined operational processes for call and ticket management. Implementing security protocols and procedures to prevent potential threats. Assessing, monitoring and upgrading business systems and processes. Liaising with vendors and 3rd parties. Managing and deploying IT projects. Skills and Qualifications as IT Manager Manage and maintain Cisco network infrastructure. Management of Hyper V virtualized server platform. Management of WatchGuard Firewalls and VPN. Knowledge of VLAN management and routing. Understand and maintain Active Directory, DHCP, Group Policy, DNS Services. Responsible for network security and best practices including policy writing on disaster recovery, Understanding of network topology, backup solutions. Understanding and management Unifi controller, access points and Wi-Fi. Understanding and management of Hikvision CCTV systems. Understanding and management of Avaya phone system. Excellent experience and understanding of full Microsoft environment including a wide understanding of Microsoft Office 365 email platform. Knowledge on SQL data bases and report builder. Knowledge of print services, deployment, setup and maintain. Knowledge and understanding on Sage payroll, Sage 200 and ADP. Understanding of ERP processes and requirements. Major Recruitment act as an Employment Agency for permanent roles and an Employment Business for temporary opportunities. INDSS
Job Title: IT Manager Location: Tonbridge, Kent Salary: £32,000 - £38,000 Our client is current seeking an IT Manager who is motivated and enthusiastic about the IT Sector as well as technology. The ideal candidate should have a natural flair for technology, a strong willingness to learn and a passion for providing exceptional service to our customers. As the IT Manager, you will be accountable for overseeing the management, installation, maintenance, availability and security of the curriculum and administrative ICT network, including the hardware and software infrastructure of the ICT network. You will also collaborate with the Senior Management team to aid in the development of the IT infrastructure and put in plans for projects. Your role will be pivotal in ensuring the ICT network is optimised for effective teaching and learning while ensuring its security and stability. Your commitment to delivering the turn IT on support service in a manner that reflects our company values is crucial. As part of your role, you will be responsible for fostering effective communication between the end client, this will involve staying informed about the services and solutions our client can offer, as well as managing customer accounts. Key Responsibilities include: Managing the school s network infrastructure and ICT based applications Monitoring and maintenance of all key systems including switches, virtual & physical server environments, Microsoft 365 and backups. Providing technical advice, training and support to staff to enable them to make effective use of systems. Day to day management of all IT operations ensuring all requests are dealt with in an efficient manner Monitoring and maintaining of all key systems including switches, virtual & physical server environments and backups. Line manage and take responsibility for the work of the ICT support staff. 2nd/3rd line support. Enforcing and monitoring in line with school policies. Training of internal staff. Our ideal candidate will have: A strong passion for IT, with at least of 2-3 years of experience working as an IT Manager/Network Manager/Senior ICT Consultant within a school setting. An exceptional understanding of the requirements and responsibilities of working within the school environment. Experience in upgrading a school IT Network system. Self-motivation, with excellent communication skills and interpersonal skills, as well as exceptional customer service skills. The ability to work both on your own and as part of a team, with a talent for problem-solving and a pro-active approach to identifying opportunities to enhance the services provided by the team.
Mar 28, 2024
Full time
Job Title: IT Manager Location: Tonbridge, Kent Salary: £32,000 - £38,000 Our client is current seeking an IT Manager who is motivated and enthusiastic about the IT Sector as well as technology. The ideal candidate should have a natural flair for technology, a strong willingness to learn and a passion for providing exceptional service to our customers. As the IT Manager, you will be accountable for overseeing the management, installation, maintenance, availability and security of the curriculum and administrative ICT network, including the hardware and software infrastructure of the ICT network. You will also collaborate with the Senior Management team to aid in the development of the IT infrastructure and put in plans for projects. Your role will be pivotal in ensuring the ICT network is optimised for effective teaching and learning while ensuring its security and stability. Your commitment to delivering the turn IT on support service in a manner that reflects our company values is crucial. As part of your role, you will be responsible for fostering effective communication between the end client, this will involve staying informed about the services and solutions our client can offer, as well as managing customer accounts. Key Responsibilities include: Managing the school s network infrastructure and ICT based applications Monitoring and maintenance of all key systems including switches, virtual & physical server environments, Microsoft 365 and backups. Providing technical advice, training and support to staff to enable them to make effective use of systems. Day to day management of all IT operations ensuring all requests are dealt with in an efficient manner Monitoring and maintaining of all key systems including switches, virtual & physical server environments and backups. Line manage and take responsibility for the work of the ICT support staff. 2nd/3rd line support. Enforcing and monitoring in line with school policies. Training of internal staff. Our ideal candidate will have: A strong passion for IT, with at least of 2-3 years of experience working as an IT Manager/Network Manager/Senior ICT Consultant within a school setting. An exceptional understanding of the requirements and responsibilities of working within the school environment. Experience in upgrading a school IT Network system. Self-motivation, with excellent communication skills and interpersonal skills, as well as exceptional customer service skills. The ability to work both on your own and as part of a team, with a talent for problem-solving and a pro-active approach to identifying opportunities to enhance the services provided by the team.
Pytec IT Recruitment
Northampton, Northamptonshire
Hands on IT Manager / Senior IT Engineer required to join a growing and profitable Northampton based business. Operating within this standalone role you will be the main point of contact for all things IT including supporting and training users, planning and delivering projects and scoping out improvements and enhancements to the infrastructure. You will enjoy a very varied position and have responsibility for all kinds of IT software and Hardware including Azure, Active Directory, POS and CCTV systems and Cisco routers and switches. As well as managing the IT infrastructure you will build relationships with third party suppliers and partners and play a key role identifying new initiatives and products to benefit the company. The role would be mostly based at the head office in Northampton however project work or incidents may require you to visit other sites. Site travel will be paid for and hybrid working options is something the client is happy to discuss. Candidates wishing to apply will ideally have similar experience managing the IT infrastructure within small to medium sized business. Candidates from larger environments or MSPs are very welcome to apply however there would need to be the appreciation that this is a varied and broad role where you will be the main point of contact for all things IT.
Mar 28, 2024
Full time
Hands on IT Manager / Senior IT Engineer required to join a growing and profitable Northampton based business. Operating within this standalone role you will be the main point of contact for all things IT including supporting and training users, planning and delivering projects and scoping out improvements and enhancements to the infrastructure. You will enjoy a very varied position and have responsibility for all kinds of IT software and Hardware including Azure, Active Directory, POS and CCTV systems and Cisco routers and switches. As well as managing the IT infrastructure you will build relationships with third party suppliers and partners and play a key role identifying new initiatives and products to benefit the company. The role would be mostly based at the head office in Northampton however project work or incidents may require you to visit other sites. Site travel will be paid for and hybrid working options is something the client is happy to discuss. Candidates wishing to apply will ideally have similar experience managing the IT infrastructure within small to medium sized business. Candidates from larger environments or MSPs are very welcome to apply however there would need to be the appreciation that this is a varied and broad role where you will be the main point of contact for all things IT.
Second Line Technician needed to cover one of our clients Schools in the Esher area. We are a leading managed service provider in the Education Sector, and are looking for a Second Line Technician to join our very busy, expanding team supporting IT in the Esher Area. This is an exciting op portunity for a Technician to join a highly recognized and always expanding IT solutions and managed service provider, working for a company that puts engineering excellence first. Our requirement is for an Technician with some background in supporting infrastructures and Microsoft technologies. You will be working in an educational environment with a team of dedicated professionals. Our team of experienced seniors will be supporting you either remotely or as a site visit, enabling you to further your career within the sector and provide an outstanding service to our clients. Your responsibilities will include: Under the guidance of the Network Manager: provide specialist ICT support that ensures the school establishes and maintains high quality learning facilities. Take a lead role supporting multiple remote sites personally, working solo. Connect-up and check hardware for normal operation. Set-up a suitable desktop environment for users of a standalone or networked PC. Install all software applications as required. Perform set-up and checking of networked PC's. Perform maintenance task for user accounts. Use simple utilities to change information on the intranet. Provide a good level of technical expertise to all assigned customer networks, To use our ticket-based system to manage and resolve problems. To identify areas of Growth within the school from a Technical and Engineering front and escalate this to the account manager. Ability to effectively communicate (verbally and in writing) technical information to the client and commercial information to the account manager. To do complete our regular checks on our client systems. Requirements Experience in a helpdesk or support environment. Microsoft Server Skills are desirable. Professional and polished communication skills. Experience in the education sector is desirable but not essential. Must have a clean and valid DBS disclosure. Keen desire to learn and expand on your existing knowledge/ skills. Benefits and Opportunities We can offer you: An environment that is underpinned by a passionate, people driven company. It is our mission to support and develop our staff. Exceptional career development and advancement opportunities including Microsoft/Apple training. Opportunities to gain experience in high level IT projects. The potential to progress to the senior levels of our management team. A remuneration scale that encourages and rewards progression and improvement. 25 Days Holiday (loyalty service holiday scheme). Sage Benefits. If you are interested in this role and would like to find out more, we would love to hear from you.
Mar 28, 2024
Full time
Second Line Technician needed to cover one of our clients Schools in the Esher area. We are a leading managed service provider in the Education Sector, and are looking for a Second Line Technician to join our very busy, expanding team supporting IT in the Esher Area. This is an exciting op portunity for a Technician to join a highly recognized and always expanding IT solutions and managed service provider, working for a company that puts engineering excellence first. Our requirement is for an Technician with some background in supporting infrastructures and Microsoft technologies. You will be working in an educational environment with a team of dedicated professionals. Our team of experienced seniors will be supporting you either remotely or as a site visit, enabling you to further your career within the sector and provide an outstanding service to our clients. Your responsibilities will include: Under the guidance of the Network Manager: provide specialist ICT support that ensures the school establishes and maintains high quality learning facilities. Take a lead role supporting multiple remote sites personally, working solo. Connect-up and check hardware for normal operation. Set-up a suitable desktop environment for users of a standalone or networked PC. Install all software applications as required. Perform set-up and checking of networked PC's. Perform maintenance task for user accounts. Use simple utilities to change information on the intranet. Provide a good level of technical expertise to all assigned customer networks, To use our ticket-based system to manage and resolve problems. To identify areas of Growth within the school from a Technical and Engineering front and escalate this to the account manager. Ability to effectively communicate (verbally and in writing) technical information to the client and commercial information to the account manager. To do complete our regular checks on our client systems. Requirements Experience in a helpdesk or support environment. Microsoft Server Skills are desirable. Professional and polished communication skills. Experience in the education sector is desirable but not essential. Must have a clean and valid DBS disclosure. Keen desire to learn and expand on your existing knowledge/ skills. Benefits and Opportunities We can offer you: An environment that is underpinned by a passionate, people driven company. It is our mission to support and develop our staff. Exceptional career development and advancement opportunities including Microsoft/Apple training. Opportunities to gain experience in high level IT projects. The potential to progress to the senior levels of our management team. A remuneration scale that encourages and rewards progression and improvement. 25 Days Holiday (loyalty service holiday scheme). Sage Benefits. If you are interested in this role and would like to find out more, we would love to hear from you.
IT Team Leader - Linux - HPC Envionment Location: Haywards Heath, UK Employment Type: Full-time - Permanent Our client, a global leader in geoscience technology, is seeking an experienced HPC/IT Team Leader to join their innovative team. As a Senior HPC/Linux IT Support Specialist, you'll play a pivotal role in providing senior-level applications support for data centers, contributing to the seamless operation of both internal and third-party applications and databases across Linux and Windows environments. Join our global HPC team. Reporting to the Data Center IT Services Manager, you will play a key role in shaping their technology infrastructure and driving innovation in our HPC and Cloud environment. Your responsibilities will include mentoring team members, improving system efficiency, and ensuring the stability, availability, and performance of our platforms. Principle Accountabilities: Mentor and coach team members Improve and develop systems, technology, and infrastructure Ensure efficient operational maintenance and tool usage Understand client needs and provide technical solutions Maintain stability, availability, and performance of platforms Qualifications: Degree in Computer Science, Computer Engineering, or related field Skills and Competencies: Essential: 3-5 years of leadership experience Minimum 5 years' experience in relevant fields Extensive Linux administration experience in HPC environments Agile Project Management knowledge Experience with FAI, Puppet, and Zabbix ITIL Foundation certification Strong problem-solving skills and methodical approach Enthusiasm for learning and adaptability Effective communication skills Desirable: Understanding of DevOps methodologies Knowledge of Ansible, OpenStack, Kubernetes, CI/CD, Docker, etc. Scripting and automation skills Cloud administration experience Virtualization knowledge Hardware maintenance experience What's in it for you? Competitive salary with bonus scheme (17%-20%) Generous annual leave and flexible holiday program Company pension with employer contribution (10%) Wellbeing Unmind app for mental health support Flexible benefits platform with discount schemes Regular social club events Cycle purchase scheme Flexible Private Medical & Dental care programs Sponsorship of visas and relocation packages Hybrid working scheme with flexible office/home arrangement Learning and development opportunities tailored to personal growth Commitment to community and environmental initiatives Join them in shaping the future of HPC and Cloud technology. Apply now!
Mar 28, 2024
Full time
IT Team Leader - Linux - HPC Envionment Location: Haywards Heath, UK Employment Type: Full-time - Permanent Our client, a global leader in geoscience technology, is seeking an experienced HPC/IT Team Leader to join their innovative team. As a Senior HPC/Linux IT Support Specialist, you'll play a pivotal role in providing senior-level applications support for data centers, contributing to the seamless operation of both internal and third-party applications and databases across Linux and Windows environments. Join our global HPC team. Reporting to the Data Center IT Services Manager, you will play a key role in shaping their technology infrastructure and driving innovation in our HPC and Cloud environment. Your responsibilities will include mentoring team members, improving system efficiency, and ensuring the stability, availability, and performance of our platforms. Principle Accountabilities: Mentor and coach team members Improve and develop systems, technology, and infrastructure Ensure efficient operational maintenance and tool usage Understand client needs and provide technical solutions Maintain stability, availability, and performance of platforms Qualifications: Degree in Computer Science, Computer Engineering, or related field Skills and Competencies: Essential: 3-5 years of leadership experience Minimum 5 years' experience in relevant fields Extensive Linux administration experience in HPC environments Agile Project Management knowledge Experience with FAI, Puppet, and Zabbix ITIL Foundation certification Strong problem-solving skills and methodical approach Enthusiasm for learning and adaptability Effective communication skills Desirable: Understanding of DevOps methodologies Knowledge of Ansible, OpenStack, Kubernetes, CI/CD, Docker, etc. Scripting and automation skills Cloud administration experience Virtualization knowledge Hardware maintenance experience What's in it for you? Competitive salary with bonus scheme (17%-20%) Generous annual leave and flexible holiday program Company pension with employer contribution (10%) Wellbeing Unmind app for mental health support Flexible benefits platform with discount schemes Regular social club events Cycle purchase scheme Flexible Private Medical & Dental care programs Sponsorship of visas and relocation packages Hybrid working scheme with flexible office/home arrangement Learning and development opportunities tailored to personal growth Commitment to community and environmental initiatives Join them in shaping the future of HPC and Cloud technology. Apply now!