About the role Are you an experienced corporate fundraiser with an interest in working in the international development sector? Are you creative, strategic, highly organised, a confident and effective communicator and strong team player? We are looking for an experienced Senior Corporate Fundraising Manager to work closely with the Head of Programme Funding to drive new donor engagement and secure sustainable, multi-year funding. If you are seeking a dynamic and engaging fundraising role which offers you the chance to play a pivotal role within a small but ambitious organisation, then this could be the job for you. You will be an exemplary relationship builder and have experience in developing multi-faceted corporate partnerships (ideally with experience and success in employee engagement, corporate sponsorship, and/or operational partnerships). The role also line manages the Senior Fundraising Officer post, a position that provides administrative and fundraising support across the whole fundraising team. Please note that we are a small team and so you'll need to be comfortable rolling up your sleeves to help out team members and to support new business across other restricted income streams. If you think you have the skills, qualities and drive to fulfil this role, but don't meet all of the specifications, or perhaps you've gained your experience in (for example) commercial sales or within relationships management and are looking to move into development work, we would still welcome hearing from you. We're always interested to hear from talented individuals who can help drive the success of the team. We are also open to making the role part time (80%) for the right candidate. DISCLAIMER: Applications without a covering letter will not be considered. All applicants must have the full legal right to work in the UK as the Foundation does not offer sponsorship at this time. What can the Foundation offer you You will be part of an organisation that values you. As a smaller organisation, we value everyone's individual perspective and voice and seek all staffs input into strategy, annual plans, and organisational values. A positive and collaborative culture - we are proud of our leadership and management style that encourages teamwork, open and honest communication, while maintaining a friendly and relaxed atmosphere where everyone can thrive One-on-one regular meetings with your line manager or director to focus on career and professional development while also taking an interest in your personal wellbeing About the Cherie Blair Foundation for Women The Cherie Blair Foundation for Women works with women entrepreneurs in low and middle income countries. We work together to enable women entrepreneurs to reach their potential. We are committed to eliminating the global gender gap in entrepreneurship and creating a future where women entrepreneurs thrive. Since our inception in 2008, we have supported more than 250,000 women to start and grow successful micro, small, and medium sized businesses in over 100 countries. Training, mentoring, networking and collaboration are at the heart of our work, deploying technology innovatively to reach and connect with more women worldwide. Our approach opens doors for women entrepreneurs to networks, finance, new markets, investments and opportunities. As a result, women create a future for themselves, their families, and their communities. In turn, they contribute to more robust economies, global gender equality and a thriving entrepreneurial sector. How to apply To apply, please download the job description and send us the following: Covering letter addressing relevant experience for the role (one A4 page max) We will not accept or consider applications submitted without a cover letter. When writing your cover letter, please refer to the job description, focussing on the essential and desirable criteria Current CV (two A4 pages max) All applicants should have the legal right to work in the UK prior to applying. Please send your application, or any questions you might have by an email via the button below by Friday 17 May, 5pm BST. Interviews will be held on a rolling basis. The Foundation is an Equal Opportunity Employer and actively encourages candidates of all backgrounds to apply for this position Please let us know if you have any access requirements that you would like us to be aware of during this process. For information purposes, we request that you complete the Equality Diversity and Inclusion (EDI) monitoring form when you submit your application. This is not mandatory but supports the Foundation it's with EDI goals and objectives. All information is private, and we abide by stringent GDPR and data processing management systems. The link is available here: Due to the large number of applications we receive, please note that you will only be contacted should we wish to invite you to interview. Thank you for your interest in the Cherie Blair Foundation for Women. We look forward to receiving your application.
Apr 19, 2024
Full time
About the role Are you an experienced corporate fundraiser with an interest in working in the international development sector? Are you creative, strategic, highly organised, a confident and effective communicator and strong team player? We are looking for an experienced Senior Corporate Fundraising Manager to work closely with the Head of Programme Funding to drive new donor engagement and secure sustainable, multi-year funding. If you are seeking a dynamic and engaging fundraising role which offers you the chance to play a pivotal role within a small but ambitious organisation, then this could be the job for you. You will be an exemplary relationship builder and have experience in developing multi-faceted corporate partnerships (ideally with experience and success in employee engagement, corporate sponsorship, and/or operational partnerships). The role also line manages the Senior Fundraising Officer post, a position that provides administrative and fundraising support across the whole fundraising team. Please note that we are a small team and so you'll need to be comfortable rolling up your sleeves to help out team members and to support new business across other restricted income streams. If you think you have the skills, qualities and drive to fulfil this role, but don't meet all of the specifications, or perhaps you've gained your experience in (for example) commercial sales or within relationships management and are looking to move into development work, we would still welcome hearing from you. We're always interested to hear from talented individuals who can help drive the success of the team. We are also open to making the role part time (80%) for the right candidate. DISCLAIMER: Applications without a covering letter will not be considered. All applicants must have the full legal right to work in the UK as the Foundation does not offer sponsorship at this time. What can the Foundation offer you You will be part of an organisation that values you. As a smaller organisation, we value everyone's individual perspective and voice and seek all staffs input into strategy, annual plans, and organisational values. A positive and collaborative culture - we are proud of our leadership and management style that encourages teamwork, open and honest communication, while maintaining a friendly and relaxed atmosphere where everyone can thrive One-on-one regular meetings with your line manager or director to focus on career and professional development while also taking an interest in your personal wellbeing About the Cherie Blair Foundation for Women The Cherie Blair Foundation for Women works with women entrepreneurs in low and middle income countries. We work together to enable women entrepreneurs to reach their potential. We are committed to eliminating the global gender gap in entrepreneurship and creating a future where women entrepreneurs thrive. Since our inception in 2008, we have supported more than 250,000 women to start and grow successful micro, small, and medium sized businesses in over 100 countries. Training, mentoring, networking and collaboration are at the heart of our work, deploying technology innovatively to reach and connect with more women worldwide. Our approach opens doors for women entrepreneurs to networks, finance, new markets, investments and opportunities. As a result, women create a future for themselves, their families, and their communities. In turn, they contribute to more robust economies, global gender equality and a thriving entrepreneurial sector. How to apply To apply, please download the job description and send us the following: Covering letter addressing relevant experience for the role (one A4 page max) We will not accept or consider applications submitted without a cover letter. When writing your cover letter, please refer to the job description, focussing on the essential and desirable criteria Current CV (two A4 pages max) All applicants should have the legal right to work in the UK prior to applying. Please send your application, or any questions you might have by an email via the button below by Friday 17 May, 5pm BST. Interviews will be held on a rolling basis. The Foundation is an Equal Opportunity Employer and actively encourages candidates of all backgrounds to apply for this position Please let us know if you have any access requirements that you would like us to be aware of during this process. For information purposes, we request that you complete the Equality Diversity and Inclusion (EDI) monitoring form when you submit your application. This is not mandatory but supports the Foundation it's with EDI goals and objectives. All information is private, and we abide by stringent GDPR and data processing management systems. The link is available here: Due to the large number of applications we receive, please note that you will only be contacted should we wish to invite you to interview. Thank you for your interest in the Cherie Blair Foundation for Women. We look forward to receiving your application.
Here at Human Appeal we have an exciting opportunity for a Data Quality Officer to join our team based in Cheadle , Greater Manchester. You will join us on a full-time basis as part of an initial 1-year fixed term contract with a view to progressing into a permanent role. In return, you will receive a salary range between £26,775- £36,225 per annum . Human Appeal is a faith-based charity that aims to abolish poverty by providing humanitarian aid, sustainable development programs and championing advocacy for our beneficiaries worldwide. As Data Quality Officer , the successful candidate will play an integral role in monitoring and reviewing the organisation's data held by the organisation's systems such as Salesforce and lead data cleansing initiatives to ensure there are no duplicates, and that the data is in order and correct. The role may also include some administrative tasks that support the wider team. This process of ensuring our data is accurate and useful will increase the efficiency of our internal processes, and thus improve our offering to our donors, helping HA to maintain their support and continue its growth. Benefits of joining us as our Data Quality Officer includ e: 35 days Leave and Matched pension contribution Employee discounts and memberships Access to wellbeing hub Prayer facilities o Opportunity to really make a difference! Key duties and responsibilities of the Data Quality Officer: Regular monitoring of organisation's data in HA key systems Maintaining records by administrating regular database cleansing, fulfilling data requests and supporting key stakeholder departments with extensive data requirements Updating systems to reflect accurate information and support the Donor Care / Systems / Finance / Programmes / Fundraising / Communications team and other stakeholders to process and maintain this information What we're looking for in our Data Quality Officer: Ideally degree-educated in a related field e.g IT /Finance Minimum of 1 year of proven administrative/office based experience Experience of using databases, with a high degree of accuracy and attention to detail Strong awareness of GDPR and confidentiality Previous experience of Data Quality, Data Sourcing and Data Cleansing Skilled with several of the following: Excel & Salesforce The ability to use advance Excel functions including VLookup and Pivot tables Fluent written and spoken English is essential Passionate and knowledgeable about the international development sector This would be an ideal role for an experienced Data Quality Officer looking to make a difference in a rewarding role within the Charity Sector! We are looking to appoint this role ASAP and will be reviewing applications on a rolling basis so for the best chance of success please click 'apply' today to become our Data Quality Officer we would love to hear from you. Disclaimer: Please be aware that due to the anticipated quantity of response, we will only be contacting candidates who are shortlisted to interview stage. If you have not been contacted within 4 weeks of your application, please assume that unfortunately you have been unsuccessful this time.
Apr 18, 2024
Full time
Here at Human Appeal we have an exciting opportunity for a Data Quality Officer to join our team based in Cheadle , Greater Manchester. You will join us on a full-time basis as part of an initial 1-year fixed term contract with a view to progressing into a permanent role. In return, you will receive a salary range between £26,775- £36,225 per annum . Human Appeal is a faith-based charity that aims to abolish poverty by providing humanitarian aid, sustainable development programs and championing advocacy for our beneficiaries worldwide. As Data Quality Officer , the successful candidate will play an integral role in monitoring and reviewing the organisation's data held by the organisation's systems such as Salesforce and lead data cleansing initiatives to ensure there are no duplicates, and that the data is in order and correct. The role may also include some administrative tasks that support the wider team. This process of ensuring our data is accurate and useful will increase the efficiency of our internal processes, and thus improve our offering to our donors, helping HA to maintain their support and continue its growth. Benefits of joining us as our Data Quality Officer includ e: 35 days Leave and Matched pension contribution Employee discounts and memberships Access to wellbeing hub Prayer facilities o Opportunity to really make a difference! Key duties and responsibilities of the Data Quality Officer: Regular monitoring of organisation's data in HA key systems Maintaining records by administrating regular database cleansing, fulfilling data requests and supporting key stakeholder departments with extensive data requirements Updating systems to reflect accurate information and support the Donor Care / Systems / Finance / Programmes / Fundraising / Communications team and other stakeholders to process and maintain this information What we're looking for in our Data Quality Officer: Ideally degree-educated in a related field e.g IT /Finance Minimum of 1 year of proven administrative/office based experience Experience of using databases, with a high degree of accuracy and attention to detail Strong awareness of GDPR and confidentiality Previous experience of Data Quality, Data Sourcing and Data Cleansing Skilled with several of the following: Excel & Salesforce The ability to use advance Excel functions including VLookup and Pivot tables Fluent written and spoken English is essential Passionate and knowledgeable about the international development sector This would be an ideal role for an experienced Data Quality Officer looking to make a difference in a rewarding role within the Charity Sector! We are looking to appoint this role ASAP and will be reviewing applications on a rolling basis so for the best chance of success please click 'apply' today to become our Data Quality Officer we would love to hear from you. Disclaimer: Please be aware that due to the anticipated quantity of response, we will only be contacting candidates who are shortlisted to interview stage. If you have not been contacted within 4 weeks of your application, please assume that unfortunately you have been unsuccessful this time.
Introduction Here at Fnality, we are powering the future of finance, together: combining best in class technology with free-flowing creativity, and expertise that can make business better for everyone. There are no precedents for what we're doing. With you on our side, we'll be setting new ones every day. The Head of Information SecurityRole: This role is fundamental to the success of the Fnality UK team as we propel towards the launch of our Fnality UK payment system. Our culture is fast-moving, so we're looking for someone who is super organised, confident using technology along with having laser focus whilst balancing multiple priorities. Reporting into the Chief Information Officer, the person profile would require deep IT Security and Information Assurance exposure, providing InfoSec management capabilities for a mission critical DLT and Blockchain based payment system. The main outcomes of the role are: Leads and manages Fnality UK's overall approach to data security and information protection. Plans, analyses, designs, configures, tests, implements, and maintains Fnality UK's information security infrastructure responsive to business requirements and applicable regulations. Develops and manages Fnality UK's overall approach to data security and information protection Align standards, frameworks and security with overall business and technology strategy Design's security architecture elements to mitigate threats as they emerge Audits the collection, use and retention of all personal data within Fnality UK and wider payment ecosystem Ensures all Fnality UK policies around data protection and information security are up to date and fit for purpose Design an effective approach to measuring the effectiveness the IS framework Your main responsibilities will include (but not limited to): Acts as a subject matter expert on data security for projects looking to implement new tools, products, or processes. Supports the CIO to achieve the highest standards of information security across Fnality UK Payment landscape Oversees maintenance of systems to protect data from unauthorized users Develops and maintains process maps, which show how data flows through the organisation Leads and facilitates organisational training and communications around data security and information protection issues. Oversee incident response planning as well as the investigation of security breaches and assist with disciplinary and legal matters associated with such breaches as necessary. Implements measures to protect digital files and information systems against unauthorized access, modification, or destruction Maintains data and monitor security access Develops strategies to respond to and recover from a security breach Coordinate's security plans with outside vendors Develop or implement tools to assist in detection, prevention, and analysis of security threats Develops modules and leads on awareness training on information security standards, policies, and best practices Conducts periodic network scans to find any vulnerability What we need from you : Certified Information System Security Professional (CISSP) Or Certified Information Security Manager (CISM) An SME on Information Security FinTech, Financial Services or Start-Up Experience. Willingness to get involved with a multitude of work and changing prioritie Attention to detail Ability to see the bigger picture Nice to have: Certified Ethical Hacker (CEH) CompTIA Security+ Certified Information Systems Auditor (CISA) What can we offer: As well as the opportunity to make this role your own and really shape the future of Fnality, we offer a market leading compensation package which includes (but not limited to): Remote First environment with a centralLondon office for those who want it. Pension scheme with Royal London (5% Company contribution) Private Medical Insurance with BUPA 25 Days Annual Leave + 8 Swappable Public Holidays Quarterly paid Wellbeing days + Birthday off Health cash plan covering dental, optical and more 24/7 confidential employee helpline Values and Outcomes way of working (flexibility) Once in a generation opportunity to shape a dynamic blockchain start-up on the cutting edge of fin-tech Our Values : We embrace diversity and equal opportunity and are committed to building a team that not only shares our values but represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we will be as individuals and as a team. Please talk to us about your ideal working arrangements and how we can enable you to bring your best and support our success. Eligibility: This role is a UK based role, and you must be eligible to work in the UK. Please note we cannot sponsor visas for this role. A bit more about us Digital transformation is changing our lives, work and businesses. While other sectors evolve however, financial markets remain slow, fragmented and siloed. What the world needs now is a future-facing financial system for the digital age. At Fnality, we have been speaking - and listening - to the real users of today's financial systems. From businesses to banks, there is a clear, collective ambition for a simpler, faster, safer and more resilient payment system; one that can move and settle money quickly and efficiently, with minimised risk and much more transparency. Fnality UK Limited (Fnality UK) is the newest and first entity within the Fnality Global Payments ecosystem, the operator of a newly regulated payment system for the United Kingdom. Fnality UK operates on a Lean resourcing model, so we need people to be flexible and happy to get involved in a variety of tasks. How will we use the information about you? We will use your personal information to process your application, to enable us to assess your suitability for a role and for other legitimate business purposes such as improving our sites and talent management practices. We may share your data with third parties to achieve these purposes. We will not use or share your information for marketing purposes. We will take appropriate security measures to safeguard your information in accordance with data protection legislation. If you would like further information about how your information may be processed by us, please contact us at .
Apr 18, 2024
Full time
Introduction Here at Fnality, we are powering the future of finance, together: combining best in class technology with free-flowing creativity, and expertise that can make business better for everyone. There are no precedents for what we're doing. With you on our side, we'll be setting new ones every day. The Head of Information SecurityRole: This role is fundamental to the success of the Fnality UK team as we propel towards the launch of our Fnality UK payment system. Our culture is fast-moving, so we're looking for someone who is super organised, confident using technology along with having laser focus whilst balancing multiple priorities. Reporting into the Chief Information Officer, the person profile would require deep IT Security and Information Assurance exposure, providing InfoSec management capabilities for a mission critical DLT and Blockchain based payment system. The main outcomes of the role are: Leads and manages Fnality UK's overall approach to data security and information protection. Plans, analyses, designs, configures, tests, implements, and maintains Fnality UK's information security infrastructure responsive to business requirements and applicable regulations. Develops and manages Fnality UK's overall approach to data security and information protection Align standards, frameworks and security with overall business and technology strategy Design's security architecture elements to mitigate threats as they emerge Audits the collection, use and retention of all personal data within Fnality UK and wider payment ecosystem Ensures all Fnality UK policies around data protection and information security are up to date and fit for purpose Design an effective approach to measuring the effectiveness the IS framework Your main responsibilities will include (but not limited to): Acts as a subject matter expert on data security for projects looking to implement new tools, products, or processes. Supports the CIO to achieve the highest standards of information security across Fnality UK Payment landscape Oversees maintenance of systems to protect data from unauthorized users Develops and maintains process maps, which show how data flows through the organisation Leads and facilitates organisational training and communications around data security and information protection issues. Oversee incident response planning as well as the investigation of security breaches and assist with disciplinary and legal matters associated with such breaches as necessary. Implements measures to protect digital files and information systems against unauthorized access, modification, or destruction Maintains data and monitor security access Develops strategies to respond to and recover from a security breach Coordinate's security plans with outside vendors Develop or implement tools to assist in detection, prevention, and analysis of security threats Develops modules and leads on awareness training on information security standards, policies, and best practices Conducts periodic network scans to find any vulnerability What we need from you : Certified Information System Security Professional (CISSP) Or Certified Information Security Manager (CISM) An SME on Information Security FinTech, Financial Services or Start-Up Experience. Willingness to get involved with a multitude of work and changing prioritie Attention to detail Ability to see the bigger picture Nice to have: Certified Ethical Hacker (CEH) CompTIA Security+ Certified Information Systems Auditor (CISA) What can we offer: As well as the opportunity to make this role your own and really shape the future of Fnality, we offer a market leading compensation package which includes (but not limited to): Remote First environment with a centralLondon office for those who want it. Pension scheme with Royal London (5% Company contribution) Private Medical Insurance with BUPA 25 Days Annual Leave + 8 Swappable Public Holidays Quarterly paid Wellbeing days + Birthday off Health cash plan covering dental, optical and more 24/7 confidential employee helpline Values and Outcomes way of working (flexibility) Once in a generation opportunity to shape a dynamic blockchain start-up on the cutting edge of fin-tech Our Values : We embrace diversity and equal opportunity and are committed to building a team that not only shares our values but represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we will be as individuals and as a team. Please talk to us about your ideal working arrangements and how we can enable you to bring your best and support our success. Eligibility: This role is a UK based role, and you must be eligible to work in the UK. Please note we cannot sponsor visas for this role. A bit more about us Digital transformation is changing our lives, work and businesses. While other sectors evolve however, financial markets remain slow, fragmented and siloed. What the world needs now is a future-facing financial system for the digital age. At Fnality, we have been speaking - and listening - to the real users of today's financial systems. From businesses to banks, there is a clear, collective ambition for a simpler, faster, safer and more resilient payment system; one that can move and settle money quickly and efficiently, with minimised risk and much more transparency. Fnality UK Limited (Fnality UK) is the newest and first entity within the Fnality Global Payments ecosystem, the operator of a newly regulated payment system for the United Kingdom. Fnality UK operates on a Lean resourcing model, so we need people to be flexible and happy to get involved in a variety of tasks. How will we use the information about you? We will use your personal information to process your application, to enable us to assess your suitability for a role and for other legitimate business purposes such as improving our sites and talent management practices. We may share your data with third parties to achieve these purposes. We will not use or share your information for marketing purposes. We will take appropriate security measures to safeguard your information in accordance with data protection legislation. If you would like further information about how your information may be processed by us, please contact us at .
Job Title: Information Security Risk and Governance Officer Contract: Permanent - (Flexible working options available) Salary Range: £41,600 - £62,400 Location: Eastleigh - Hybrid Information Security Risk and Governance Officer: Are you passionate about safeguarding the future and mitigating risks? Do you possess a deep understanding of governance frameworks and excel at developing robust risk management strategies? If so, we have an exciting opportunity for you to join our team at Ageas. The role of the Information Security Risk and Governance Officer is to support the day-to-day activities of the Education, Capability and Governance (ECG) Team and Manager implementing security initiatives and governance processes that will protect customer, employee and company information from security risks and to ensure that the information security risk to the business is managed to an acceptable level. Main Responsibilities: Lead and support ISO27001 Implementation with the support from team members Lead the creation, development and adoption of policies and standards within an organisation Provide interpretation of the Information Security standards to support complex decisions or those which set new precedent. Manage on the information security management framework and supporting risk framework and exception process Support the ECG Manager in developing and delivering the information security strategy and yearly plan Support the ECG Manager in developing and delivering information security reporting processes and formats Create and Implement procedures as necessary to comply with the Group security policy Act as a Liaison where required to the Group, other Operating Countries and external bodies Maintain the Information Security's service catalogue Support the business monitoring and governance of adherence with the organization's information security policies and procedures. Support the production of management information, metrics and trends for Information Security Monitor and respond to changes in legislation, accreditation standards and frameworks that affect information security including reporting on how these may impact Ageas Assist in Information Security incidents as required, and where necessary, support Compliance and HR investigations into data breaches or systems misuse. Proactively share good practice and expertise with colleagues. Adapt communication style to suit audience, developing effective mechanisms to disseminate information to colleagues. Knowledge, skills and experience: ESSENTIAL SKILLS - ISO27001 Implementation Demonstrable ability to design compliance frameworks, develop policies, procedures and assurance activities Experience working at similar work level for a minimum of five years in Information Security or a related subject area. Strong communication skills both verbally and in writing with good questioning and listening skills in order to identify customer requirements, whilst informing staff of progress and results by use of meetings and presentations. Ability to explain complex IT concepts to all levels of customer. Experience of a related business environment A sound understanding and practical experience of Information Security processes, policies and tools. Proficient in Microsoft Office applications DESIRABLE SKILLS - Background in CISM, CISSP, knowledge of Data Protection / GDPR, Information Security Forum, CiiSec Understanding of information security controls in particular those relating to business process, governance, risk and education Understanding how policies and standards impact operations and balancing security needs with operational reality. Some of the benefits you can enjoy: At Ageas we offer a wide range of benefits to support you and your family inside and outside of work, which helped us achieve, Top Employer status in the UK. Flexible Working - Smart gives employees flexibility around location (as long as it's within the UK) and, for many of our roles, flexibility within the working day to manage other commitments, such as school drop offs etc. We also offer all our vacancies part-time/job-shares . We also offer a minimum of 35 days holiday (inc. bank holidays) and you can buy and sell days. Supporting your Health - Dental Insurance Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders. Supporting your Wealth - Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans. Benefits for Them - Partner Life Assurance and Critical Illness cover Get some Tech - Deals on various gadgets including Wearables, Tablets and Laptops. Supporting you back to work - Return to work programme after maternity leave About Ageas: We're one of the largest car and home insurers in the UK. Our people help Ageas to be a thriving, creative and innovative place to work, which is echoed in the service we provide to over four million customers.As an inclusive employer, we encourage anyone to apply. We're a signatory of the Race at Work Charter and Women in Finance Charter , a Stonewall diversity champion and a Disability Confident Employer (which means interviews are guaranteed for applicants with a disability who meet the minimum role criteria). For more information please see Ageas Everyone.Our aim is to have great people everywhere in our business and we're always looking for outstanding people to join us. To find out more about Ageas, see About Us.
Apr 08, 2024
Full time
Job Title: Information Security Risk and Governance Officer Contract: Permanent - (Flexible working options available) Salary Range: £41,600 - £62,400 Location: Eastleigh - Hybrid Information Security Risk and Governance Officer: Are you passionate about safeguarding the future and mitigating risks? Do you possess a deep understanding of governance frameworks and excel at developing robust risk management strategies? If so, we have an exciting opportunity for you to join our team at Ageas. The role of the Information Security Risk and Governance Officer is to support the day-to-day activities of the Education, Capability and Governance (ECG) Team and Manager implementing security initiatives and governance processes that will protect customer, employee and company information from security risks and to ensure that the information security risk to the business is managed to an acceptable level. Main Responsibilities: Lead and support ISO27001 Implementation with the support from team members Lead the creation, development and adoption of policies and standards within an organisation Provide interpretation of the Information Security standards to support complex decisions or those which set new precedent. Manage on the information security management framework and supporting risk framework and exception process Support the ECG Manager in developing and delivering the information security strategy and yearly plan Support the ECG Manager in developing and delivering information security reporting processes and formats Create and Implement procedures as necessary to comply with the Group security policy Act as a Liaison where required to the Group, other Operating Countries and external bodies Maintain the Information Security's service catalogue Support the business monitoring and governance of adherence with the organization's information security policies and procedures. Support the production of management information, metrics and trends for Information Security Monitor and respond to changes in legislation, accreditation standards and frameworks that affect information security including reporting on how these may impact Ageas Assist in Information Security incidents as required, and where necessary, support Compliance and HR investigations into data breaches or systems misuse. Proactively share good practice and expertise with colleagues. Adapt communication style to suit audience, developing effective mechanisms to disseminate information to colleagues. Knowledge, skills and experience: ESSENTIAL SKILLS - ISO27001 Implementation Demonstrable ability to design compliance frameworks, develop policies, procedures and assurance activities Experience working at similar work level for a minimum of five years in Information Security or a related subject area. Strong communication skills both verbally and in writing with good questioning and listening skills in order to identify customer requirements, whilst informing staff of progress and results by use of meetings and presentations. Ability to explain complex IT concepts to all levels of customer. Experience of a related business environment A sound understanding and practical experience of Information Security processes, policies and tools. Proficient in Microsoft Office applications DESIRABLE SKILLS - Background in CISM, CISSP, knowledge of Data Protection / GDPR, Information Security Forum, CiiSec Understanding of information security controls in particular those relating to business process, governance, risk and education Understanding how policies and standards impact operations and balancing security needs with operational reality. Some of the benefits you can enjoy: At Ageas we offer a wide range of benefits to support you and your family inside and outside of work, which helped us achieve, Top Employer status in the UK. Flexible Working - Smart gives employees flexibility around location (as long as it's within the UK) and, for many of our roles, flexibility within the working day to manage other commitments, such as school drop offs etc. We also offer all our vacancies part-time/job-shares . We also offer a minimum of 35 days holiday (inc. bank holidays) and you can buy and sell days. Supporting your Health - Dental Insurance Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders. Supporting your Wealth - Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans. Benefits for Them - Partner Life Assurance and Critical Illness cover Get some Tech - Deals on various gadgets including Wearables, Tablets and Laptops. Supporting you back to work - Return to work programme after maternity leave About Ageas: We're one of the largest car and home insurers in the UK. Our people help Ageas to be a thriving, creative and innovative place to work, which is echoed in the service we provide to over four million customers.As an inclusive employer, we encourage anyone to apply. We're a signatory of the Race at Work Charter and Women in Finance Charter , a Stonewall diversity champion and a Disability Confident Employer (which means interviews are guaranteed for applicants with a disability who meet the minimum role criteria). For more information please see Ageas Everyone.Our aim is to have great people everywhere in our business and we're always looking for outstanding people to join us. To find out more about Ageas, see About Us.
Our clients are looking for a IT application Support Officer to work closely with business units in order to support them in the use of applications software; ensuring the configuration of IT Applications meet business process requirements; proactively seeking to identify where efficiencies and improvements can be made and assist in their implementation; help to minimise incidents and problems and develop robust solutions to address them. Key Responsibilities Provide support and guidance for application users to ensure that the business' application systems supported by the IT Team are maintained to the highest possible standard. Examine application functionality and performance and provide information about how it can be improved to assist business units in making the best use of their line of business applications within their processing activities. Working with colleagues across the business to understand new business requirements; Propose and specify technical solutions to meet changing business needs. Identify and document change requirements and information flows to enable the generation of solution proposals and designs. Provide support for application configuration and upgrades. Undertake application incident investigation, problem analysis and resolution for application issues in conjunction with the users and application suppliers. Liaising with external support partners to resolve issues. Implement IT application projects; working with team members and external partners as required. Participate in producing implementation plans, testing regimes, user acceptance and training. Produce and maintain relevant technical support documentation and user training materials. Maintain interfaces, exports and imports, and ensure their smooth running where required. Work in accordance with IT Service Desk procedural guidelines to ensure consistent, high-quality standards for all tasks. Support great teamwork and communication throughout the IT team and wider business to create a positive and professional work environment and deliver excellent services to our colleagues and customers. To carry out any other duties and responsibilities which, within the scope of this post, may be allocated by the IT Manager or authorised representative. To raise relevant purchase orders for authorisation on behalf of the company in accordance with Financial Regulations and Standing Orders by following departmental and organisational procedures. To observe and comply with the organisations financial/fraud management policies/procedures. To adopt a high standard of personal administration skills whilst managing and maintaining records and files so that these can be readily produced for audit purposes. Essential Skills/Experience Confident user of Office software applications, including but not limited to: Microsoft Office 365 application suite, Microsoft SharePoint, Microsoft Teams Experience of data extracts and data manipulation using applications such Excel. Experience of administering and supporting business applications, including but not limited to: Finance Systems HR Systems Experience of technical IT issues and using appropriate language to enable discussions with internal colleagues and external technical specialists. Experience of supplier negotiations, working with and getting the most from software vendors. Design and production of IT requirement specifications and technical documentation. Good communication, facilitation and influencing skills, which can be applied to driving improvement and change. An awareness of customer needs and the commitment to continually improve the service provided. Able to gather and assimilate information with good problem-solving skills able to think ahead and anticipate problems and issues, and design appropriate solutions. Able to communicate complex technical ideas in a straightforward way to both technical experts, and colleagues at all levels within the business. Skilled at active listening, and providing clear and coherent answers. Proven involvement in projects from identifying needs, offering and delivering solutions into a business, working within project management and change control approaches. Credibility to work with and challenge colleagues at different levels within the business and their service delivery processes, while maintaining constructive working relationships. Committed to excellent service delivery and the ability to deliver customer outcomes. Good organisational and prioritisation skills both in regard to own workload and activities required to support the team. Ability to multi-task, handle high workloads in a busy working environment. Excellent team member, who is able to participate, contribute ideas and support fellow colleagues at all times in ensuring a successful operational team. Driven to succeed. Enthusiasm and willingness to learn and develop as technologies evolve. Provides evidence of continuing professional development. Willingness to work flexibly on occasions to get the job done . A customer-centric, positive, can-do attitude. Full UK Driving Licence Desirable Skills/Knowledge Experience of administering and supporting business applications in a Social Housing setting. Experience of Iris Cascade HR systems Experience of Infor SunAccounts finance systems. Has an awareness of SQL and reporting tools such as Microsoft SSRS, PowerBI and Microsoft SQL Server. Project management experience.
Sep 21, 2022
Full time
Our clients are looking for a IT application Support Officer to work closely with business units in order to support them in the use of applications software; ensuring the configuration of IT Applications meet business process requirements; proactively seeking to identify where efficiencies and improvements can be made and assist in their implementation; help to minimise incidents and problems and develop robust solutions to address them. Key Responsibilities Provide support and guidance for application users to ensure that the business' application systems supported by the IT Team are maintained to the highest possible standard. Examine application functionality and performance and provide information about how it can be improved to assist business units in making the best use of their line of business applications within their processing activities. Working with colleagues across the business to understand new business requirements; Propose and specify technical solutions to meet changing business needs. Identify and document change requirements and information flows to enable the generation of solution proposals and designs. Provide support for application configuration and upgrades. Undertake application incident investigation, problem analysis and resolution for application issues in conjunction with the users and application suppliers. Liaising with external support partners to resolve issues. Implement IT application projects; working with team members and external partners as required. Participate in producing implementation plans, testing regimes, user acceptance and training. Produce and maintain relevant technical support documentation and user training materials. Maintain interfaces, exports and imports, and ensure their smooth running where required. Work in accordance with IT Service Desk procedural guidelines to ensure consistent, high-quality standards for all tasks. Support great teamwork and communication throughout the IT team and wider business to create a positive and professional work environment and deliver excellent services to our colleagues and customers. To carry out any other duties and responsibilities which, within the scope of this post, may be allocated by the IT Manager or authorised representative. To raise relevant purchase orders for authorisation on behalf of the company in accordance with Financial Regulations and Standing Orders by following departmental and organisational procedures. To observe and comply with the organisations financial/fraud management policies/procedures. To adopt a high standard of personal administration skills whilst managing and maintaining records and files so that these can be readily produced for audit purposes. Essential Skills/Experience Confident user of Office software applications, including but not limited to: Microsoft Office 365 application suite, Microsoft SharePoint, Microsoft Teams Experience of data extracts and data manipulation using applications such Excel. Experience of administering and supporting business applications, including but not limited to: Finance Systems HR Systems Experience of technical IT issues and using appropriate language to enable discussions with internal colleagues and external technical specialists. Experience of supplier negotiations, working with and getting the most from software vendors. Design and production of IT requirement specifications and technical documentation. Good communication, facilitation and influencing skills, which can be applied to driving improvement and change. An awareness of customer needs and the commitment to continually improve the service provided. Able to gather and assimilate information with good problem-solving skills able to think ahead and anticipate problems and issues, and design appropriate solutions. Able to communicate complex technical ideas in a straightforward way to both technical experts, and colleagues at all levels within the business. Skilled at active listening, and providing clear and coherent answers. Proven involvement in projects from identifying needs, offering and delivering solutions into a business, working within project management and change control approaches. Credibility to work with and challenge colleagues at different levels within the business and their service delivery processes, while maintaining constructive working relationships. Committed to excellent service delivery and the ability to deliver customer outcomes. Good organisational and prioritisation skills both in regard to own workload and activities required to support the team. Ability to multi-task, handle high workloads in a busy working environment. Excellent team member, who is able to participate, contribute ideas and support fellow colleagues at all times in ensuring a successful operational team. Driven to succeed. Enthusiasm and willingness to learn and develop as technologies evolve. Provides evidence of continuing professional development. Willingness to work flexibly on occasions to get the job done . A customer-centric, positive, can-do attitude. Full UK Driving Licence Desirable Skills/Knowledge Experience of administering and supporting business applications in a Social Housing setting. Experience of Iris Cascade HR systems Experience of Infor SunAccounts finance systems. Has an awareness of SQL and reporting tools such as Microsoft SSRS, PowerBI and Microsoft SQL Server. Project management experience.
Overview: We are looking for an ambitious and energetic Business Development Manager in order to grow our UK business in the Microsoft Business Applications (D365 and Power Platform) space.
Location: Remote with travel to clients’ locations for in-person meetings (if required)
Hours: 40 Hours a week, Flexible schedule
Reporting to : Chief Operation Officer
Number of Positions: 2
This is a permanent, full-time position with a competitive salary and high OTE potential.
Employer Profile:
Osmosys is a client centric IT services company that focuses on delivering innovative and tangible solutions that add value to our clients’ business. Established in 2004, Osmosys has supported a wide variety of Clients globally. As a Microsoft Gold Partner and with 125+ skilled employees, we pride ourselves on offering exceptional consultancy and customer service to ensure that we scope and design solutions that will add tangible benefits to our clients’ business both in the short and long-term.
Working with our Business Partners, we have expanded into new countries and regions around the world, delivering solutions for a variety of real world and business challenges.
We are now looking to expand our presence in the UK and are looking for a Sales and Business Development professional to join our team.
Job Purpose:
With a chance to join a company experiencing Phenomenal Growth and Success, the BDM will focus on our Microsoft D365 and Power Platform services and ensure prospects are aware of the USPs, added value and benefits of our service offerings.
Key Responsibilities:
Responsible for developing strategic sales plans for prospective clients that include (but not limited to):
Identifying new revenue growth opportunities in the assigned territory
Developing creative demand generation strategies aimed at positioning Osmosys as the preferred service provider for D365 services that include, and not limited to implementations, upgrades and support
Managing all resources necessary to secure the business, (i.e. pre-sales, tactical marketing, pricing, etc.)
Manage account and nurture client relationships
Forecasting revenue, developing key contacts and business relationships with influential individuals and high-level decision makers
Identifying competitive threats and developing effective countermeasures
Setting up and running sales campaigns into target prospects
Working with marketing to create or update relevant content assets as needed
Researching specific target markets, verticals and companies to identify prospects
Limited travel to meet prospects, although mainly video calling in the current environment
Vision to see opportunities & expand sales growth
Attend conferences, meetings and industry events to promote Osmosys service offerings
Any other reasonable duties that may be required.
Essential Candidate Requirements:
A proven sales track record with at least 3 years of selling Microsoft Business Applications (D365 and Power Platform) is essential
Experience and knowledge in working with the software solutions, added value services, managed services with a consultative approach
Proven ability to build new and maintain existing professional relationships
Must be highly organised and able to manage multiple projects at once
Strong selling skills with a high-level of personal belief and passion
Manage client relationships, so Osmosys is viewed as a preferred provider of consulting services.
Establish and maintain skills and personal profile in the market
Timely production of regular and ad hoc sales reports, keeping up to date with market changes, developments and new products
Completion of customer activities and the updating of sales pipeline using the Osmosys CRM system
Good planning, organizational and problem-solving skills
Ability to work under pressure and against tight timelines
Ability to flourish with minimal guidance, be proactive and handle uncertainties
Experience of and gravitas consistent with selling into senior level decision makers e.g. – Finance Director, Managing Director.
Candidate must have strong presentation and writing skills in addition to ideally having technical knowledge
Must have knowledge of Microsoft Word, Excel, and PowerPoint, CRM systems and Sales order processes
Able to build relationships, understand client needs and provide a solution
Can provide a detailed overview of targets hit, achievements, KPIs and breakdown of responsibilities
Desired Skills, Experience & Qualifications:
Business development experience
A degree in a relevant field is preferred but not essential
The ability to work in a fast-paced environment where flexibility is essential.
Enjoys taking the initiative while seeking advice and support when appropriate.
Must be a self-starter, with a genuine drive to achieve/exceed targets and expectations.
Actively seeks out continuous self-development, broadening knowledge and experience.
We Offer:
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
A culture that fosters inclusion, diversity and innovation
Company Laptop and Phone
Leading bonus and package along with continuous development opportunities.
If this is your dream role, then we'd love to hear from you.
Compensation Structure:
This role comes with a competitive basic annual salary in the range of £40,000 – £60,000 (depending on experience). and an attractive commission structure designed to deliver on target earnings (OTE) in excess of £100,000.
Additional pay: Attractive, uncapped commission structure designed to deliver on-target earnings (OTE)
Bonus scheme
Commission pay (uncapped)
Performance bonus
Yearly bonus
Commission details will be shared during the interview process
Benefits:
Other benefits include:
Four weeks' annual leave (plus bank holidays)
Company pension
Flexible schedule
Referral programme
May 09, 2022
Full time
Overview: We are looking for an ambitious and energetic Business Development Manager in order to grow our UK business in the Microsoft Business Applications (D365 and Power Platform) space.
Location: Remote with travel to clients’ locations for in-person meetings (if required)
Hours: 40 Hours a week, Flexible schedule
Reporting to : Chief Operation Officer
Number of Positions: 2
This is a permanent, full-time position with a competitive salary and high OTE potential.
Employer Profile:
Osmosys is a client centric IT services company that focuses on delivering innovative and tangible solutions that add value to our clients’ business. Established in 2004, Osmosys has supported a wide variety of Clients globally. As a Microsoft Gold Partner and with 125+ skilled employees, we pride ourselves on offering exceptional consultancy and customer service to ensure that we scope and design solutions that will add tangible benefits to our clients’ business both in the short and long-term.
Working with our Business Partners, we have expanded into new countries and regions around the world, delivering solutions for a variety of real world and business challenges.
We are now looking to expand our presence in the UK and are looking for a Sales and Business Development professional to join our team.
Job Purpose:
With a chance to join a company experiencing Phenomenal Growth and Success, the BDM will focus on our Microsoft D365 and Power Platform services and ensure prospects are aware of the USPs, added value and benefits of our service offerings.
Key Responsibilities:
Responsible for developing strategic sales plans for prospective clients that include (but not limited to):
Identifying new revenue growth opportunities in the assigned territory
Developing creative demand generation strategies aimed at positioning Osmosys as the preferred service provider for D365 services that include, and not limited to implementations, upgrades and support
Managing all resources necessary to secure the business, (i.e. pre-sales, tactical marketing, pricing, etc.)
Manage account and nurture client relationships
Forecasting revenue, developing key contacts and business relationships with influential individuals and high-level decision makers
Identifying competitive threats and developing effective countermeasures
Setting up and running sales campaigns into target prospects
Working with marketing to create or update relevant content assets as needed
Researching specific target markets, verticals and companies to identify prospects
Limited travel to meet prospects, although mainly video calling in the current environment
Vision to see opportunities & expand sales growth
Attend conferences, meetings and industry events to promote Osmosys service offerings
Any other reasonable duties that may be required.
Essential Candidate Requirements:
A proven sales track record with at least 3 years of selling Microsoft Business Applications (D365 and Power Platform) is essential
Experience and knowledge in working with the software solutions, added value services, managed services with a consultative approach
Proven ability to build new and maintain existing professional relationships
Must be highly organised and able to manage multiple projects at once
Strong selling skills with a high-level of personal belief and passion
Manage client relationships, so Osmosys is viewed as a preferred provider of consulting services.
Establish and maintain skills and personal profile in the market
Timely production of regular and ad hoc sales reports, keeping up to date with market changes, developments and new products
Completion of customer activities and the updating of sales pipeline using the Osmosys CRM system
Good planning, organizational and problem-solving skills
Ability to work under pressure and against tight timelines
Ability to flourish with minimal guidance, be proactive and handle uncertainties
Experience of and gravitas consistent with selling into senior level decision makers e.g. – Finance Director, Managing Director.
Candidate must have strong presentation and writing skills in addition to ideally having technical knowledge
Must have knowledge of Microsoft Word, Excel, and PowerPoint, CRM systems and Sales order processes
Able to build relationships, understand client needs and provide a solution
Can provide a detailed overview of targets hit, achievements, KPIs and breakdown of responsibilities
Desired Skills, Experience & Qualifications:
Business development experience
A degree in a relevant field is preferred but not essential
The ability to work in a fast-paced environment where flexibility is essential.
Enjoys taking the initiative while seeking advice and support when appropriate.
Must be a self-starter, with a genuine drive to achieve/exceed targets and expectations.
Actively seeks out continuous self-development, broadening knowledge and experience.
We Offer:
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
A culture that fosters inclusion, diversity and innovation
Company Laptop and Phone
Leading bonus and package along with continuous development opportunities.
If this is your dream role, then we'd love to hear from you.
Compensation Structure:
This role comes with a competitive basic annual salary in the range of £40,000 – £60,000 (depending on experience). and an attractive commission structure designed to deliver on target earnings (OTE) in excess of £100,000.
Additional pay: Attractive, uncapped commission structure designed to deliver on-target earnings (OTE)
Bonus scheme
Commission pay (uncapped)
Performance bonus
Yearly bonus
Commission details will be shared during the interview process
Benefits:
Other benefits include:
Four weeks' annual leave (plus bank holidays)
Company pension
Flexible schedule
Referral programme
Futures Recruitment Services are supporting a client in Ipswich who is seeking a Financial Services Officer to join the team. As the Financial services officer, you will use specialist knowledge and expertise to provide services to internal customers (mainly at a similar operating level but also to Budget Holders and more senior staff). • To provide detailed support on a range of finance matters. In own specialism: ? Manage, maintain and develop the main Finance System ? Interpret information, problems, and situations and give technical advice and support to internal customers ? Maintain and develop own specialist knowledge and skills • Work on projects and tasks that are varied but relatively straightforward, ensuring that milestones are identified and met. • Work co-operatively and collaboratively with colleagues in the Finance Team, across teams and services, and with external partners, including the SRP and external audit. Key Responsibilities for the Financial Services Officer: Responsible for managing, maintaining, and developing the main Finance System - covering P2P, General Ledger, Income and debt collection, and Budget forecasting Provide higher-level general and specialist technical support on a range of activities to the Finance ODT and to other ODT's. Ensure all activities and processes supporting this work are robust, efficient, timely, and accurate. Use electronic methods to process data and information, eliminating duplication and manual records elsewhere in the organisation. Ensure all financial control and internal reporting systems deliver the required outcomes and outputs and that these provide the necessary management information, are meaningful, timely, and accurate. Support the budget setting and take responsibility for key areas of budget monitoring and annual accounts production processes as required. Complete the more complex grant claims, statutory, and other returns as required and within deadlines, allowing time for management consideration and review. Undertake financial control work including monthly and annual reconciliations As required, provide higher-level support to ODT's and work with relevant partners (such as the SRP) ensuring robust and accurate financial information and advice. Keep relevant practices, systems, and financial procedures up to date and undertake checks to ensure they operate accurately and effectively. Apply today or call Futures to discuss this opportunity
Jan 08, 2022
Contractor
Futures Recruitment Services are supporting a client in Ipswich who is seeking a Financial Services Officer to join the team. As the Financial services officer, you will use specialist knowledge and expertise to provide services to internal customers (mainly at a similar operating level but also to Budget Holders and more senior staff). • To provide detailed support on a range of finance matters. In own specialism: ? Manage, maintain and develop the main Finance System ? Interpret information, problems, and situations and give technical advice and support to internal customers ? Maintain and develop own specialist knowledge and skills • Work on projects and tasks that are varied but relatively straightforward, ensuring that milestones are identified and met. • Work co-operatively and collaboratively with colleagues in the Finance Team, across teams and services, and with external partners, including the SRP and external audit. Key Responsibilities for the Financial Services Officer: Responsible for managing, maintaining, and developing the main Finance System - covering P2P, General Ledger, Income and debt collection, and Budget forecasting Provide higher-level general and specialist technical support on a range of activities to the Finance ODT and to other ODT's. Ensure all activities and processes supporting this work are robust, efficient, timely, and accurate. Use electronic methods to process data and information, eliminating duplication and manual records elsewhere in the organisation. Ensure all financial control and internal reporting systems deliver the required outcomes and outputs and that these provide the necessary management information, are meaningful, timely, and accurate. Support the budget setting and take responsibility for key areas of budget monitoring and annual accounts production processes as required. Complete the more complex grant claims, statutory, and other returns as required and within deadlines, allowing time for management consideration and review. Undertake financial control work including monthly and annual reconciliations As required, provide higher-level support to ODT's and work with relevant partners (such as the SRP) ensuring robust and accurate financial information and advice. Keep relevant practices, systems, and financial procedures up to date and undertake checks to ensure they operate accurately and effectively. Apply today or call Futures to discuss this opportunity
Hamlin Knight - Recruitment Specialists in Human Resources, Office Support and Sales & Marketing
Watford, Hertfordshire
THE COMPANY Extremely well known and sought after organisation. This company really invest in and value their people. THE LOCATION Hybrid role. Working at least 1 day a week from the companies Head Office in Watford. Rest of the time, working from home. The Role: Supporting the Income Processing team through the analysing, processing and posting data onto the Raisers Edge system, and liaising with finance officers to obtain information necessary to process and code income and perform Income processing to timescales agreed with the head of finance. Making a difference by: Processing and posting online, BACS and payment incomes on to the Raisers Edge database according to the timescales set, allowing RE to be up to date with income information especially for the month end reconciliations with the TM1 and Open Accounts finance systems. Committing batch information to the Raisers Edge system and carrying out Gift Adjustments to Raisers Edge when required. Running reports as necessary to analyse the income received from Just Giving, Paypal, Virgin Money Giving and other online platforms and post this income onto the Raisers Edge system. Proactively find all the information necessary for the income processing from the relevant fundraisers / fundraising team members, for example income codes and donor details, so that the timetables for processing are met. Demonstrate responsibility for the safe keeping and security of the income received, the confidentiality of donor details, and the accuracy of the information posted on to the Raisers Edge. What are we looking for from the candidate? Use and having some knowledge of tools such as Microsoft Access, Excel and BBDM (direct marketing segmentation tool). Strong knowledge of CRMs. Proven knowledge and experience of income processing. Knowledge of processing, committing and acknowledging income. Good understanding of GDPR. Good inter-personal and presentation skills. If you respond to this job advertisement and you do not hear back from us within 5 working days, you will unfortunately have been unsuccessful on this occasion.
Oct 07, 2021
Contractor
THE COMPANY Extremely well known and sought after organisation. This company really invest in and value their people. THE LOCATION Hybrid role. Working at least 1 day a week from the companies Head Office in Watford. Rest of the time, working from home. The Role: Supporting the Income Processing team through the analysing, processing and posting data onto the Raisers Edge system, and liaising with finance officers to obtain information necessary to process and code income and perform Income processing to timescales agreed with the head of finance. Making a difference by: Processing and posting online, BACS and payment incomes on to the Raisers Edge database according to the timescales set, allowing RE to be up to date with income information especially for the month end reconciliations with the TM1 and Open Accounts finance systems. Committing batch information to the Raisers Edge system and carrying out Gift Adjustments to Raisers Edge when required. Running reports as necessary to analyse the income received from Just Giving, Paypal, Virgin Money Giving and other online platforms and post this income onto the Raisers Edge system. Proactively find all the information necessary for the income processing from the relevant fundraisers / fundraising team members, for example income codes and donor details, so that the timetables for processing are met. Demonstrate responsibility for the safe keeping and security of the income received, the confidentiality of donor details, and the accuracy of the information posted on to the Raisers Edge. What are we looking for from the candidate? Use and having some knowledge of tools such as Microsoft Access, Excel and BBDM (direct marketing segmentation tool). Strong knowledge of CRMs. Proven knowledge and experience of income processing. Knowledge of processing, committing and acknowledging income. Good understanding of GDPR. Good inter-personal and presentation skills. If you respond to this job advertisement and you do not hear back from us within 5 working days, you will unfortunately have been unsuccessful on this occasion.
1. Job Title: Business manager (Onsite) Venn Group are currently working with a public sector organisation in the North West to recruit a Business manager on an initial 3 Month contracted job. 2. Job Specification: Job role: The purpose of this role is to support the effective delivery of the Group Informatics Business Support function, through the provision of a varied portfolio of confidential, professional project, programme and business management support, facilitating effective and efficient internal operations to the Group Chief Information Officer. (GCIO). They will support the GCIO in the first instance but will also be required to support other Informatics Senior Team (IST) members and Business office programmes as required to meet the needs of the department. The post holder will need to be able to move comfortably between a number of highly skilled, unrelated tasks, proactively and quickly picking up new issues and working with limited guidance and supervision. The main duties are as follows: Responsibilities: 1.1. Responsible for coordinating all recruitment activities reporting to the GCIO and other IST members 1.2. Responsible for supporting the GCIO in updating risks in line with the Informatics risk management strategy drafting 1.3. Prepare briefing papers for relevant governance groups both internally within Informatics and across the organisation for review and sign off by the GCIO 1.4. Support the Head of Programmes- Business Office in reviewing organisational, regional and national policy and understanding impact to Informatics departments 1.5. Deputise for the Head of Programmes- Business Office where required 1.6. Coordinating and supporting the GCIO in managing HR related functions for IST members in terms of appraisals, sickness 1.7. Responsible for completing analysis on projects/programmes for the business office, i.e. accommodation requirements, establishment information 1.8. Preparing information in conjunction with Finance and the business office to support the GCIO in understanding financial monitoring for the department 1.9. Prepare and produce concise yet insightful communications for dissemination to a broad range of senior stakeholders required. 1.10. Collate and review KPIs for use across the Informatics departments that can be reviewed and assured through the business office and GCIO 1.11. Working with the PA to GCIO to ensure active diary management for the GCIO 1.12. Support the set up and management of folders and updates to intranet 1.13. Provide early warning to the GCIO of any areas of concern within the business and provide supporting information necessary to support decision making and action. 1.14. Research information as required by the GCIO across a wide range of topics and sources, building a library of information and contacts. 1.15. Assist the Head of Programmes- Business Office to develop systems and processes to log, cascade and monitor delivery of business office functions 1.16. Provide an interface between the GCIO and other Informatics staff to ensure all actions and requirements are met requiring GCIO attention 1.17. Leading on wellbeing initiatives and activities as required To apply for this role or to find out about other Technology jobs, please contact Leonie Williams & Claude Kunzli on the IT Recruitment team on or Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.
Oct 07, 2021
Contractor
1. Job Title: Business manager (Onsite) Venn Group are currently working with a public sector organisation in the North West to recruit a Business manager on an initial 3 Month contracted job. 2. Job Specification: Job role: The purpose of this role is to support the effective delivery of the Group Informatics Business Support function, through the provision of a varied portfolio of confidential, professional project, programme and business management support, facilitating effective and efficient internal operations to the Group Chief Information Officer. (GCIO). They will support the GCIO in the first instance but will also be required to support other Informatics Senior Team (IST) members and Business office programmes as required to meet the needs of the department. The post holder will need to be able to move comfortably between a number of highly skilled, unrelated tasks, proactively and quickly picking up new issues and working with limited guidance and supervision. The main duties are as follows: Responsibilities: 1.1. Responsible for coordinating all recruitment activities reporting to the GCIO and other IST members 1.2. Responsible for supporting the GCIO in updating risks in line with the Informatics risk management strategy drafting 1.3. Prepare briefing papers for relevant governance groups both internally within Informatics and across the organisation for review and sign off by the GCIO 1.4. Support the Head of Programmes- Business Office in reviewing organisational, regional and national policy and understanding impact to Informatics departments 1.5. Deputise for the Head of Programmes- Business Office where required 1.6. Coordinating and supporting the GCIO in managing HR related functions for IST members in terms of appraisals, sickness 1.7. Responsible for completing analysis on projects/programmes for the business office, i.e. accommodation requirements, establishment information 1.8. Preparing information in conjunction with Finance and the business office to support the GCIO in understanding financial monitoring for the department 1.9. Prepare and produce concise yet insightful communications for dissemination to a broad range of senior stakeholders required. 1.10. Collate and review KPIs for use across the Informatics departments that can be reviewed and assured through the business office and GCIO 1.11. Working with the PA to GCIO to ensure active diary management for the GCIO 1.12. Support the set up and management of folders and updates to intranet 1.13. Provide early warning to the GCIO of any areas of concern within the business and provide supporting information necessary to support decision making and action. 1.14. Research information as required by the GCIO across a wide range of topics and sources, building a library of information and contacts. 1.15. Assist the Head of Programmes- Business Office to develop systems and processes to log, cascade and monitor delivery of business office functions 1.16. Provide an interface between the GCIO and other Informatics staff to ensure all actions and requirements are met requiring GCIO attention 1.17. Leading on wellbeing initiatives and activities as required To apply for this role or to find out about other Technology jobs, please contact Leonie Williams & Claude Kunzli on the IT Recruitment team on or Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.
Police Headquarters, Middlemoor, Exeter or Police Headquarters, Winfrith, Dorset (although regular attendance at Middlemoor, Exeter will be required).
Salary - The commencing salary will be up to £92,823 rising by yearly increments to a maximum of £100,431 per annum.
This salary includes a market supplement of £33,351 in addition to a basic Grade 12 salary (£59,472 to £67,080 per annum). The market supplement will take effect from the date of appointment and will be reviewed after 36 months.
Applications are invited for the post of ICT Chief Technology Officer leading the ICT department across Devon and Cornwall and Dorset Police.
The principal responsibility of the role will be to lead the ICT function across Devon and Cornwall and Dorset Police forces. To lead 100 staff and oversee significant contracts. To ensure the provision of operationally critical systems. To develop ICT strategies that help enable and support policing strategies. To contribute at a senior level to both Forces.
For further details or an informal discussion please contact Head of ICT Andrew Bennington – 01202 006084 or Director of Finance and Resources Sandy Goscomb on 01392 226614.
If you are interested, you will need to complete an application form providing evidence, as detailed in the advertisement on our website, and also associated documents which you will find by visiting our website at: www.devon-cornwall.police.uk . CVs will not be accepted.
Completed applications should be submitted to:
People Services Centre (Resourcing), Force HQ, Middlemoor, Exeter, EX2 7HQ
Closing Date: 19 August 2019
Shortlisting Date: 22/23 August 2019
Assessment and Interview Date: 5/6 September 2019
Jul 19, 2019
Full time
Police Headquarters, Middlemoor, Exeter or Police Headquarters, Winfrith, Dorset (although regular attendance at Middlemoor, Exeter will be required).
Salary - The commencing salary will be up to £92,823 rising by yearly increments to a maximum of £100,431 per annum.
This salary includes a market supplement of £33,351 in addition to a basic Grade 12 salary (£59,472 to £67,080 per annum). The market supplement will take effect from the date of appointment and will be reviewed after 36 months.
Applications are invited for the post of ICT Chief Technology Officer leading the ICT department across Devon and Cornwall and Dorset Police.
The principal responsibility of the role will be to lead the ICT function across Devon and Cornwall and Dorset Police forces. To lead 100 staff and oversee significant contracts. To ensure the provision of operationally critical systems. To develop ICT strategies that help enable and support policing strategies. To contribute at a senior level to both Forces.
For further details or an informal discussion please contact Head of ICT Andrew Bennington – 01202 006084 or Director of Finance and Resources Sandy Goscomb on 01392 226614.
If you are interested, you will need to complete an application form providing evidence, as detailed in the advertisement on our website, and also associated documents which you will find by visiting our website at: www.devon-cornwall.police.uk . CVs will not be accepted.
Completed applications should be submitted to:
People Services Centre (Resourcing), Force HQ, Middlemoor, Exeter, EX2 7HQ
Closing Date: 19 August 2019
Shortlisting Date: 22/23 August 2019
Assessment and Interview Date: 5/6 September 2019
We are currently working with a global market leading IT software company based in Yeovil, Somerset to recruit for a MIS Support Manager.
This company are market leaders in providing the education sector with software covering all areas including finance and payroll.
This is a full time permanent role working 37.5 hours per week working several shifts from 4pm - midnight Monday to Friday. As this team support customers globally they are open 24 hours Monday to Friday, closed on Saturdays and open on a Sunday 5am - 2pm. You will be required to work one Sunday per month.
The annual salary is £30,000 - £36,000 PA DOE which includes an unsociable hours lift.
You will be responsible for a team of 7 in the MIS department and will therefore need prior experience running a support centre.
JOB PURPOSE:
Lead the MIS support function, ensuring critical focus on the delivery of excellent product support; drive improvement in processes and resources to ensure continuing improvement in customer experience and Company efficiency.
KEY ACCOUNTABILITIES:
* Lead and motivate the Support Services teams to produce best performance and appropriate departmental cover at all times.
* Participate in covering shifts when team members are on holiday or have sickness (to be paid at a shift premium)Undertake performance management in line with company recommended procedures, paying particular attention to the development of skills and delivery of agreed objectives.
* Analyse, develop and maintain the MIS support processes to ensure the company is using best practice methodologies that maximise customer satisfaction and minimise company workload.
* Manage the internal training programme to ensure the MIS support team has appropriate knowledge of our software, processes and systems in order to be capable to deliver high quality support
* Analyse team performance and deliver monthly Key Performance Indicator reports to the Chief Technical Officer
* Assist with the definition of the company support strategy and meet agreed objectives in line with this strategy
* Contribute as a manager on the company Management Team in order to drive the business to become a company recognised as a leading and professional supplier of School Management Information Systems
* Be a point of escalation for customers who are questioning the level of service that they are receiving.
* Take inbound customer support cases, inbound Chat dialogue, and action incoming MIS Cases in a timely fashion. Assume responsibility for following up, ensuring that all problems are provided with a solution.
* Manage the external releases of Engage software including external communication and internal training of the support team
* Create an distribute monthly support reports to aid business intelligence this is for all support teams
Role Requirements
* Excellent IT literacy with sound working knowledge of MS Office products
* Basic knowledge of working with MS SQL and using Crystal Reports and Stimulsoft
* Sound understanding and practical experience of accounting practice
* Excellent customer service abilities and instincts
* Good team player
* Ability to travel overseas as required to visit international clients and company offices
* Flexibility to work shifts required to deliver service excellence
* Experience managing a customer support centre
If you are interested in this role and have the relevant experience then please apply online or contact Georgie on (Apply online only) to discuss further.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explains how we will use your information – please copy and paste the following link in to your browser: https://(url removed)/candidate-privacy
Oct 29, 2018
We are currently working with a global market leading IT software company based in Yeovil, Somerset to recruit for a MIS Support Manager.
This company are market leaders in providing the education sector with software covering all areas including finance and payroll.
This is a full time permanent role working 37.5 hours per week working several shifts from 4pm - midnight Monday to Friday. As this team support customers globally they are open 24 hours Monday to Friday, closed on Saturdays and open on a Sunday 5am - 2pm. You will be required to work one Sunday per month.
The annual salary is £30,000 - £36,000 PA DOE which includes an unsociable hours lift.
You will be responsible for a team of 7 in the MIS department and will therefore need prior experience running a support centre.
JOB PURPOSE:
Lead the MIS support function, ensuring critical focus on the delivery of excellent product support; drive improvement in processes and resources to ensure continuing improvement in customer experience and Company efficiency.
KEY ACCOUNTABILITIES:
* Lead and motivate the Support Services teams to produce best performance and appropriate departmental cover at all times.
* Participate in covering shifts when team members are on holiday or have sickness (to be paid at a shift premium)Undertake performance management in line with company recommended procedures, paying particular attention to the development of skills and delivery of agreed objectives.
* Analyse, develop and maintain the MIS support processes to ensure the company is using best practice methodologies that maximise customer satisfaction and minimise company workload.
* Manage the internal training programme to ensure the MIS support team has appropriate knowledge of our software, processes and systems in order to be capable to deliver high quality support
* Analyse team performance and deliver monthly Key Performance Indicator reports to the Chief Technical Officer
* Assist with the definition of the company support strategy and meet agreed objectives in line with this strategy
* Contribute as a manager on the company Management Team in order to drive the business to become a company recognised as a leading and professional supplier of School Management Information Systems
* Be a point of escalation for customers who are questioning the level of service that they are receiving.
* Take inbound customer support cases, inbound Chat dialogue, and action incoming MIS Cases in a timely fashion. Assume responsibility for following up, ensuring that all problems are provided with a solution.
* Manage the external releases of Engage software including external communication and internal training of the support team
* Create an distribute monthly support reports to aid business intelligence this is for all support teams
Role Requirements
* Excellent IT literacy with sound working knowledge of MS Office products
* Basic knowledge of working with MS SQL and using Crystal Reports and Stimulsoft
* Sound understanding and practical experience of accounting practice
* Excellent customer service abilities and instincts
* Good team player
* Ability to travel overseas as required to visit international clients and company offices
* Flexibility to work shifts required to deliver service excellence
* Experience managing a customer support centre
If you are interested in this role and have the relevant experience then please apply online or contact Georgie on (Apply online only) to discuss further.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explains how we will use your information – please copy and paste the following link in to your browser: https://(url removed)/candidate-privacy
My client is a world leading Charity that is changing the way in which we look at mental health. They need a talented and experienced Technical CRM Officer. The role will be ideal for some one that has vast experience with dealing with on site CRMS as my client has not moved in to the cloud yet. You will also have worked on integration's in to CRM systems.
The role will entail to manage all technical activities regarding CRM, Raisers Edge as well as lead, manage and oversee all aspects of technical CRM capabilities. To build, maintain and manage relationships with CRM stakeholders and vendors as well as integrate CRM and other systems whilst providing support for all technical CRM issues.
Whilst the focus of the role is CRM, there will also be opportunities to work closely with other members of IT and work on other system integration projects.
The key skills are needed below-
Thorough knowledge of CRM systems and best practices
Knowledge of CRM purpose and importance.
Experience of managing and supporting CRM systems
Experience of system integrations
Experience of managing relationships with system stakeholders and vendors
Job Benefits-
• 25 days’ annual leave plus bank holidays
• Option to buy up to 5 additional days leave per year.
• For every 3, 6 and 9 years worked, employees will receive 1 additional day’s leave (loyalty days) which will be added to their annual entitlement, pro-rated for part-time and annualised hour employees.
• Standard 37.5 hour working week, with a flexible start time of between 7.30am and 9.30am and a corresponding finish between 4pm and 6pm each day.
• 5% employer contribution of your annual salary into the pension scheme. Employee contribution of 1% from April 2018 and 4% from April 2019.
• Free private medical health insurance including the offer of a yearly medical health check.
• Income protection insurance and life insurance.
• Childcare Vouchers – employees can salary sacrifice up to £243 per month.
• Cycle to work scheme.
• Free tea/coffee facilities throughout the office.
With offices in Cambridge, Northampton and Peterborough – The ONE Group’s recruitment specialists offer unparalleled recruitment expertise across seven specialist divisions; Accountancy & Finance, Executive Search, HR, IT, Marketing, Office Support and Technical.
Whether you are looking to advertise a job, or take the next step in your career, we offer an ever-growing employment network, which currently exceeds 50,000 people in the East of England and The Midlands.
We pride ourselves in adding value to any recruitment experience, with the foundation of our success coming from customer service, expert knowledge of the local marketplace and our understanding of the significant value people can add to the workplace.
This isn’t just recruitment, it’s: Recruitment as it should be.
For more information, call us or visit our website at (url removed)
Oct 29, 2018
My client is a world leading Charity that is changing the way in which we look at mental health. They need a talented and experienced Technical CRM Officer. The role will be ideal for some one that has vast experience with dealing with on site CRMS as my client has not moved in to the cloud yet. You will also have worked on integration's in to CRM systems.
The role will entail to manage all technical activities regarding CRM, Raisers Edge as well as lead, manage and oversee all aspects of technical CRM capabilities. To build, maintain and manage relationships with CRM stakeholders and vendors as well as integrate CRM and other systems whilst providing support for all technical CRM issues.
Whilst the focus of the role is CRM, there will also be opportunities to work closely with other members of IT and work on other system integration projects.
The key skills are needed below-
Thorough knowledge of CRM systems and best practices
Knowledge of CRM purpose and importance.
Experience of managing and supporting CRM systems
Experience of system integrations
Experience of managing relationships with system stakeholders and vendors
Job Benefits-
• 25 days’ annual leave plus bank holidays
• Option to buy up to 5 additional days leave per year.
• For every 3, 6 and 9 years worked, employees will receive 1 additional day’s leave (loyalty days) which will be added to their annual entitlement, pro-rated for part-time and annualised hour employees.
• Standard 37.5 hour working week, with a flexible start time of between 7.30am and 9.30am and a corresponding finish between 4pm and 6pm each day.
• 5% employer contribution of your annual salary into the pension scheme. Employee contribution of 1% from April 2018 and 4% from April 2019.
• Free private medical health insurance including the offer of a yearly medical health check.
• Income protection insurance and life insurance.
• Childcare Vouchers – employees can salary sacrifice up to £243 per month.
• Cycle to work scheme.
• Free tea/coffee facilities throughout the office.
With offices in Cambridge, Northampton and Peterborough – The ONE Group’s recruitment specialists offer unparalleled recruitment expertise across seven specialist divisions; Accountancy & Finance, Executive Search, HR, IT, Marketing, Office Support and Technical.
Whether you are looking to advertise a job, or take the next step in your career, we offer an ever-growing employment network, which currently exceeds 50,000 people in the East of England and The Midlands.
We pride ourselves in adding value to any recruitment experience, with the foundation of our success coming from customer service, expert knowledge of the local marketplace and our understanding of the significant value people can add to the workplace.
This isn’t just recruitment, it’s: Recruitment as it should be.
For more information, call us or visit our website at (url removed)
We are currently working with a global market leading IT software company based in Yeovil, Somerset to recruit for a MIS Support Manager.
This company are market leaders in providing the education sector with software covering all areas including finance and payroll.
This is a full time permanent role working 37.5 hours per week working several shifts from 4pm - midnight Monday to Friday. As this team support customers globally they are open 24 hours Monday to Friday, closed on Saturdays and open on a Sunday 5am - 2pm. You will be required to work one Sunday per month.
The annual salary is £30,000 - £36,000 PA DOE which includes an unsociable hours lift.
You will be responsible for a team of 7 in the MIS department and will therefore need prior experience running a support centre.
JOB PURPOSE:
Lead the MIS support function, ensuring critical focus on the delivery of excellent product support; drive improvement in processes and resources to ensure continuing improvement in customer experience and Company efficiency.
KEY ACCOUNTABILITIES:
* Lead and motivate the Support Services teams to produce best performance and appropriate departmental cover at all times.
* Participate in covering shifts when team members are on holiday or have sickness (to be paid at a shift premium)Undertake performance management in line with company recommended procedures, paying particular attention to the development of skills and delivery of agreed objectives.
* Analyse, develop and maintain the MIS support processes to ensure the company is using best practice methodologies that maximise customer satisfaction and minimise company workload.
* Manage the internal training programme to ensure the MIS support team has appropriate knowledge of our software, processes and systems in order to be capable to deliver high quality support
* Analyse team performance and deliver monthly Key Performance Indicator reports to the Chief Technical Officer
* Assist with the definition of the company support strategy and meet agreed objectives in line with this strategy
* Contribute as a manager on the company Management Team in order to drive the business to become a company recognised as a leading and professional supplier of School Management Information Systems
* Be a point of escalation for customers who are questioning the level of service that they are receiving.
* Take inbound customer support cases, inbound Chat dialogue, and action incoming MIS Cases in a timely fashion. Assume responsibility for following up, ensuring that all problems are provided with a solution.
* Manage the external releases of Engage software including external communication and internal training of the support team
* Create an distribute monthly support reports to aid business intelligence this is for all support teams
Role Requirements
* Excellent IT literacy with sound working knowledge of MS Office products
* Basic knowledge of working with MS SQL and using Crystal Reports and Stimulsoft
* Sound understanding and practical experience of accounting practice
* Excellent customer service abilities and instincts
* Good team player
* Ability to travel overseas as required to visit international clients and company offices
* Flexibility to work shifts required to deliver service excellence
* Experience managing a customer support centre
If you are interested in this role and have the relevant experience then please apply online or contact Georgie on (Apply online only) to discuss further.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explains how we will use your information – please copy and paste the following link in to your browser: https://(url removed)/candidate-privacy
Oct 29, 2018
We are currently working with a global market leading IT software company based in Yeovil, Somerset to recruit for a MIS Support Manager.
This company are market leaders in providing the education sector with software covering all areas including finance and payroll.
This is a full time permanent role working 37.5 hours per week working several shifts from 4pm - midnight Monday to Friday. As this team support customers globally they are open 24 hours Monday to Friday, closed on Saturdays and open on a Sunday 5am - 2pm. You will be required to work one Sunday per month.
The annual salary is £30,000 - £36,000 PA DOE which includes an unsociable hours lift.
You will be responsible for a team of 7 in the MIS department and will therefore need prior experience running a support centre.
JOB PURPOSE:
Lead the MIS support function, ensuring critical focus on the delivery of excellent product support; drive improvement in processes and resources to ensure continuing improvement in customer experience and Company efficiency.
KEY ACCOUNTABILITIES:
* Lead and motivate the Support Services teams to produce best performance and appropriate departmental cover at all times.
* Participate in covering shifts when team members are on holiday or have sickness (to be paid at a shift premium)Undertake performance management in line with company recommended procedures, paying particular attention to the development of skills and delivery of agreed objectives.
* Analyse, develop and maintain the MIS support processes to ensure the company is using best practice methodologies that maximise customer satisfaction and minimise company workload.
* Manage the internal training programme to ensure the MIS support team has appropriate knowledge of our software, processes and systems in order to be capable to deliver high quality support
* Analyse team performance and deliver monthly Key Performance Indicator reports to the Chief Technical Officer
* Assist with the definition of the company support strategy and meet agreed objectives in line with this strategy
* Contribute as a manager on the company Management Team in order to drive the business to become a company recognised as a leading and professional supplier of School Management Information Systems
* Be a point of escalation for customers who are questioning the level of service that they are receiving.
* Take inbound customer support cases, inbound Chat dialogue, and action incoming MIS Cases in a timely fashion. Assume responsibility for following up, ensuring that all problems are provided with a solution.
* Manage the external releases of Engage software including external communication and internal training of the support team
* Create an distribute monthly support reports to aid business intelligence this is for all support teams
Role Requirements
* Excellent IT literacy with sound working knowledge of MS Office products
* Basic knowledge of working with MS SQL and using Crystal Reports and Stimulsoft
* Sound understanding and practical experience of accounting practice
* Excellent customer service abilities and instincts
* Good team player
* Ability to travel overseas as required to visit international clients and company offices
* Flexibility to work shifts required to deliver service excellence
* Experience managing a customer support centre
If you are interested in this role and have the relevant experience then please apply online or contact Georgie on (Apply online only) to discuss further.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explains how we will use your information – please copy and paste the following link in to your browser: https://(url removed)/candidate-privacy
We are currently working with a global market leading IT software company based in Yeovil, Somerset to recruit for a MIS Support Manager.
This company are market leaders in providing the education sector with software covering all areas including finance and payroll.
This is a full time permanent role working 37.5 hours per week working several shifts from 4pm - midnight Monday to Friday. As this team support customers globally they are open 24 hours Monday to Friday, closed on Saturdays and open on a Sunday 5am - 2pm. You will be required to work one Sunday per month.
The annual salary is £30,000 - £36,000 PA DOE which includes an unsociable hours lift.
You will be responsible for a team of 7 in the MIS department and will therefore need prior experience running a support centre.
JOB PURPOSE:
Lead the MIS support function, ensuring critical focus on the delivery of excellent product support; drive improvement in processes and resources to ensure continuing improvement in customer experience and Company efficiency.
KEY ACCOUNTABILITIES:
* Lead and motivate the Support Services teams to produce best performance and appropriate departmental cover at all times.
* Participate in covering shifts when team members are on holiday or have sickness (to be paid at a shift premium)Undertake performance management in line with company recommended procedures, paying particular attention to the development of skills and delivery of agreed objectives.
* Analyse, develop and maintain the MIS support processes to ensure the company is using best practice methodologies that maximise customer satisfaction and minimise company workload.
* Manage the internal training programme to ensure the MIS support team has appropriate knowledge of our software, processes and systems in order to be capable to deliver high quality support
* Analyse team performance and deliver monthly Key Performance Indicator reports to the Chief Technical Officer
* Assist with the definition of the company support strategy and meet agreed objectives in line with this strategy
* Contribute as a manager on the company Management Team in order to drive the business to become a company recognised as a leading and professional supplier of School Management Information Systems
* Be a point of escalation for customers who are questioning the level of service that they are receiving.
* Take inbound customer support cases, inbound Chat dialogue, and action incoming MIS Cases in a timely fashion. Assume responsibility for following up, ensuring that all problems are provided with a solution.
* Manage the external releases of Engage software including external communication and internal training of the support team
* Create an distribute monthly support reports to aid business intelligence this is for all support teams
Role Requirements
* Excellent IT literacy with sound working knowledge of MS Office products
* Basic knowledge of working with MS SQL and using Crystal Reports and Stimulsoft
* Sound understanding and practical experience of accounting practice
* Excellent customer service abilities and instincts
* Good team player
* Ability to travel overseas as required to visit international clients and company offices
* Flexibility to work shifts required to deliver service excellence
* Experience managing a customer support centre
If you are interested in this role and have the relevant experience then please apply online or contact Georgie on (Apply online only) to discuss further.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explains how we will use your information – please copy and paste the following link in to your browser: https://(url removed)/candidate-privacy
Oct 29, 2018
We are currently working with a global market leading IT software company based in Yeovil, Somerset to recruit for a MIS Support Manager.
This company are market leaders in providing the education sector with software covering all areas including finance and payroll.
This is a full time permanent role working 37.5 hours per week working several shifts from 4pm - midnight Monday to Friday. As this team support customers globally they are open 24 hours Monday to Friday, closed on Saturdays and open on a Sunday 5am - 2pm. You will be required to work one Sunday per month.
The annual salary is £30,000 - £36,000 PA DOE which includes an unsociable hours lift.
You will be responsible for a team of 7 in the MIS department and will therefore need prior experience running a support centre.
JOB PURPOSE:
Lead the MIS support function, ensuring critical focus on the delivery of excellent product support; drive improvement in processes and resources to ensure continuing improvement in customer experience and Company efficiency.
KEY ACCOUNTABILITIES:
* Lead and motivate the Support Services teams to produce best performance and appropriate departmental cover at all times.
* Participate in covering shifts when team members are on holiday or have sickness (to be paid at a shift premium)Undertake performance management in line with company recommended procedures, paying particular attention to the development of skills and delivery of agreed objectives.
* Analyse, develop and maintain the MIS support processes to ensure the company is using best practice methodologies that maximise customer satisfaction and minimise company workload.
* Manage the internal training programme to ensure the MIS support team has appropriate knowledge of our software, processes and systems in order to be capable to deliver high quality support
* Analyse team performance and deliver monthly Key Performance Indicator reports to the Chief Technical Officer
* Assist with the definition of the company support strategy and meet agreed objectives in line with this strategy
* Contribute as a manager on the company Management Team in order to drive the business to become a company recognised as a leading and professional supplier of School Management Information Systems
* Be a point of escalation for customers who are questioning the level of service that they are receiving.
* Take inbound customer support cases, inbound Chat dialogue, and action incoming MIS Cases in a timely fashion. Assume responsibility for following up, ensuring that all problems are provided with a solution.
* Manage the external releases of Engage software including external communication and internal training of the support team
* Create an distribute monthly support reports to aid business intelligence this is for all support teams
Role Requirements
* Excellent IT literacy with sound working knowledge of MS Office products
* Basic knowledge of working with MS SQL and using Crystal Reports and Stimulsoft
* Sound understanding and practical experience of accounting practice
* Excellent customer service abilities and instincts
* Good team player
* Ability to travel overseas as required to visit international clients and company offices
* Flexibility to work shifts required to deliver service excellence
* Experience managing a customer support centre
If you are interested in this role and have the relevant experience then please apply online or contact Georgie on (Apply online only) to discuss further.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explains how we will use your information – please copy and paste the following link in to your browser: https://(url removed)/candidate-privacy
CVL
1-11 Grafton Pl, Kings Cross, London NW1 1DJ, UK
We have a challenging positon for an experienced Digital Delivery Manager to join a professional vocational College. As a 1-year, Fixed Term Contract with probable extension, this role will entitle you to their standard permanent employee benefits.
Our client is about to embark upon a major Digital Transformation Programme and requires someone with a strong project background to ensure that time, quality and financial milestones are all met. As with many larger organisations, change finds its supporters and its points of resistance. You will need to be a persuader, a motivator and a manager to ensure success. In addition, as with a typical PMO, you will have to standardise the project’s approach and ensure individual cooperation with it.
I am therefore looking for a strong person, who is adaptable and comes with the gravitas to lead and mentor people at all levels. If you are the right Digital Delivery Manager, you’ll be experienced with guiding and progressing numerous projects simultaneously and you’ll know how to seize direct control as Project Manager when required.
In a nutshell, our client is changing everything. Of course, this is going to take several years and will be an ongoing programme. This role is initially for 1 year, but it is highly likely that this will be extended.
The organisation is spread across a 10-15 different locations in the UK to enable people to have access to a variety of different systems and applications to support the work of the college staff and to support the learning of college members. There are many major projects planned including changes to the main IT Systems, a new Website, and new educational supporting materials which are to be made assessable across multiple channels. In finding the right person for this role, we are not looking for a technical systems expert.
Excitingly, they have just partnered with one of the world’s leading Digital Agencies to help them to bring about the transformation they are looking for.
The Head Office, where you would predominantly be working; is based in Kings Cross. They have other sites in Scotland, Wales and the rest of England with some smaller satellite offices around the UK. As a point of interest, some tiny offices house only 2 or 3 people, but all need to be considered in this transformation programme.
The successful applicant must have come from another large multi- site organisation where they have had the experience of working on complex projects.
You will report directly to the Assistant Director of IT / Digital and will work closely with the Head of IT Delivery. You’ll work alongside other members of the Digital Delivery Team and the wider IT department in support of the larger organisation.
The team is hardworking and adaptable and you’ll find that colleagues are happy to support all stages of the project including any PMO duties.
The Digital Delivery Manager will play an intrinsic part in shaping the future of this organisation, so needs an experienced, robust person who can liaise at all levels across the organisation; not just other members of the Digital Delivery Office.
For each project, teams will comprise members of the IT Department and others from across the College. There will be lots of interaction with Senior Users in addition to College Officers and Trustee Board members.
Travel will be required, sometimes at short notice to other sites across the UK
This organisation delivers essential services and, as such, those need to continue without loss of operation throughout the lifetime of the programme.
The new systems will deliver faster, quicker methods of working across all devices. Above all they are looking to maintain and improve quality standards to ensure that end users and ultimately the all customers experience a higher quality of service.
If you are interested in finding our more about this opportunity, feel free to speak to one of our Prince2 qualified consultants
Skills, Knowledge and Experience required
• Prince2 / MSP Practitioner or equiv.
• Experience of managing several concurrent projects in a major
programme of change and transformation
• Experience of managing projects across the full project life cycle
• Experience of a working within a structured project management
framework
• Experience of setting up and managing collaboration tools and
techniques
• Finance and budget focused
• Excellent experience of procurement processes
Remuneration
Salary: To £52,000 per annum
Benefits: Excellent employee benefits including:
• 25 days annual leave + Bank Holidays
• Flexi-time
• Season ticket loan
• Cycle to Work Scheme
• Local Gym Membership
• Onsite restaurant
• Discount at leading establishments
• Pension scheme
And many more!
Project Manager, Programme Manager, PMO, Project Management Office, Digital Delivery, Education, College, Higher Education, Further Education, London
Sep 09, 2016
We have a challenging positon for an experienced Digital Delivery Manager to join a professional vocational College. As a 1-year, Fixed Term Contract with probable extension, this role will entitle you to their standard permanent employee benefits.
Our client is about to embark upon a major Digital Transformation Programme and requires someone with a strong project background to ensure that time, quality and financial milestones are all met. As with many larger organisations, change finds its supporters and its points of resistance. You will need to be a persuader, a motivator and a manager to ensure success. In addition, as with a typical PMO, you will have to standardise the project’s approach and ensure individual cooperation with it.
I am therefore looking for a strong person, who is adaptable and comes with the gravitas to lead and mentor people at all levels. If you are the right Digital Delivery Manager, you’ll be experienced with guiding and progressing numerous projects simultaneously and you’ll know how to seize direct control as Project Manager when required.
In a nutshell, our client is changing everything. Of course, this is going to take several years and will be an ongoing programme. This role is initially for 1 year, but it is highly likely that this will be extended.
The organisation is spread across a 10-15 different locations in the UK to enable people to have access to a variety of different systems and applications to support the work of the college staff and to support the learning of college members. There are many major projects planned including changes to the main IT Systems, a new Website, and new educational supporting materials which are to be made assessable across multiple channels. In finding the right person for this role, we are not looking for a technical systems expert.
Excitingly, they have just partnered with one of the world’s leading Digital Agencies to help them to bring about the transformation they are looking for.
The Head Office, where you would predominantly be working; is based in Kings Cross. They have other sites in Scotland, Wales and the rest of England with some smaller satellite offices around the UK. As a point of interest, some tiny offices house only 2 or 3 people, but all need to be considered in this transformation programme.
The successful applicant must have come from another large multi- site organisation where they have had the experience of working on complex projects.
You will report directly to the Assistant Director of IT / Digital and will work closely with the Head of IT Delivery. You’ll work alongside other members of the Digital Delivery Team and the wider IT department in support of the larger organisation.
The team is hardworking and adaptable and you’ll find that colleagues are happy to support all stages of the project including any PMO duties.
The Digital Delivery Manager will play an intrinsic part in shaping the future of this organisation, so needs an experienced, robust person who can liaise at all levels across the organisation; not just other members of the Digital Delivery Office.
For each project, teams will comprise members of the IT Department and others from across the College. There will be lots of interaction with Senior Users in addition to College Officers and Trustee Board members.
Travel will be required, sometimes at short notice to other sites across the UK
This organisation delivers essential services and, as such, those need to continue without loss of operation throughout the lifetime of the programme.
The new systems will deliver faster, quicker methods of working across all devices. Above all they are looking to maintain and improve quality standards to ensure that end users and ultimately the all customers experience a higher quality of service.
If you are interested in finding our more about this opportunity, feel free to speak to one of our Prince2 qualified consultants
Skills, Knowledge and Experience required
• Prince2 / MSP Practitioner or equiv.
• Experience of managing several concurrent projects in a major
programme of change and transformation
• Experience of managing projects across the full project life cycle
• Experience of a working within a structured project management
framework
• Experience of setting up and managing collaboration tools and
techniques
• Finance and budget focused
• Excellent experience of procurement processes
Remuneration
Salary: To £52,000 per annum
Benefits: Excellent employee benefits including:
• 25 days annual leave + Bank Holidays
• Flexi-time
• Season ticket loan
• Cycle to Work Scheme
• Local Gym Membership
• Onsite restaurant
• Discount at leading establishments
• Pension scheme
And many more!
Project Manager, Programme Manager, PMO, Project Management Office, Digital Delivery, Education, College, Higher Education, Further Education, London
An exciting opportunity has arisen for a talented Head of CRM & Data to join a leading health care charity based in central London. Reporting to the Director of Business Transformation, the Head of CRM & Data will manage a team of CRM and Database support officers, who will work closely with a diverse range of internal teams including; the Insight and strategy team, Finance, Fundraising, Marketing and patient services My client are passionate about supporting patients and delivering the best information and support. We put the patient at the heart. We are seeking an accomplished CRM specialist to join us as Head of CRM & Data. You will enable sector leading CRM & data management, improving analytics, enhancing relationship management and leading our data governance and compliance. This role will be a key ambassador for CRM and data management across our fundraising and patient services, working across the organisation to review performance and practices, ensuring our CRM systems work to their full potential and are set for future development and growth.
Key Responsibilities
* Provide leadership on CRM and data management within the charity. Shaping the CRM system and future strategy, by working with teams across the organisation to ensure we optimise the system and processes to drive fundraising opportunities, and enhance supporter relations.
* Ensure optimisation of the CRM system and process to deliver effective, targeted marketing and relationship management activity, including single-sign on for customers.
* Identify and implement improvements to data management systems and procedures, communicating changes and providing appropriate training where necessary.
* Lead in the implementation of new organisational initiatives where data plays a key role, for example aspects of our digital transformation.
* Develop clear policy, guidance, documentation, and training to enhance data practices and procedures across the charity.
* Scope, develop and lead the CRM training programme across the organisation, providing training and support on CRM usage, and inspiring others about the power of data and CRM.
* Provide leadership in data governance and DPA compliance. Investigation and resolution of any data issues, and provide technical guidance on required enhancements to data quality, data protection and collection procedures.
* Take a leading role within the organisation in establishing regular risk assessment processes around CRM and data practice, identifying any potential risks and impacts, and enabling processes for the management and mitigation of those risks.
* Lead the review and monitoring of the effectiveness and efficiency of the CRM and related services in an open and transparent manner, to continuously improve our CRM services across the organisation.
* Support the commissioning and installation of new CRM applications and resources as required
* Working with the Strategy and Insight team, you will be work to ensure data integrity and quality to support and enable our detailed insight and analytics services.
* Using online project management tools manage CRM requests from across the organisation covering support issues, training and development.
* Lead, manage and develop the CRM & Database Support Officers, ensuring they are providing effective day to day support and training to the organisation.
* Manage CRM budget, suppliers and allocated resources within the overall agreed limits, ensuring optimal usage to organisational objectives are achieved.
Essential Skills
* You will have demonstrable expertise in a wide range of CRM, data management and business intelligence systems, and procuring, developing and delivering those into multi-data-source environments.
* A thorough knowledge and understanding of CRM and database technology, competitor awareness and appreciation of emerging trends in the sector
* A significant track record of identifying and implementing improvements to data management systems and procedures
* An exceptional communicator, you will have a natural ability to build rapport with people at all levels
* Ability to specify, procure and manage external technical services, to augment and/or deliver key aspects of the CRM and data portfolio
* Strong knowledge on data compliance and security, and experience of advancing related organisational knowledge and practice.
Highly Desirable Skills
* Extensive experience within a similar CRM and database management operation, demonstrating the delivery of high quality services and the ability to drive change.
* Extensive knowledge of CRM systems and data, across multi-source environments including digital channels, support services, fundraising and marketing activities
* Detailed knowledge and experience of CRM best practice, and implementing and managing CRM systems effectively
* Detailed knowledge and experience of data best practice, data protection and legal requirements.
* Experience of procuring technical 3rd party services / specialist CRM products
* Experience of developing business cases for complex technical projects, and for gaining support for those through internal decision making bodies.
* Previous experience of working within or for the charity sector
* Previous experience of planning and delivering CRM & database training
* Experience of a mix of the following: MySQL, HTML, Pentaho, CiviCRM, other leading CRM systems within the charity sector
* Good project management skills and solid experience of working with IT departments on technical development projects.
* Excellent stakeholder management, influencing and communication skills
Sep 09, 2016
An exciting opportunity has arisen for a talented Head of CRM & Data to join a leading health care charity based in central London. Reporting to the Director of Business Transformation, the Head of CRM & Data will manage a team of CRM and Database support officers, who will work closely with a diverse range of internal teams including; the Insight and strategy team, Finance, Fundraising, Marketing and patient services My client are passionate about supporting patients and delivering the best information and support. We put the patient at the heart. We are seeking an accomplished CRM specialist to join us as Head of CRM & Data. You will enable sector leading CRM & data management, improving analytics, enhancing relationship management and leading our data governance and compliance. This role will be a key ambassador for CRM and data management across our fundraising and patient services, working across the organisation to review performance and practices, ensuring our CRM systems work to their full potential and are set for future development and growth.
Key Responsibilities
* Provide leadership on CRM and data management within the charity. Shaping the CRM system and future strategy, by working with teams across the organisation to ensure we optimise the system and processes to drive fundraising opportunities, and enhance supporter relations.
* Ensure optimisation of the CRM system and process to deliver effective, targeted marketing and relationship management activity, including single-sign on for customers.
* Identify and implement improvements to data management systems and procedures, communicating changes and providing appropriate training where necessary.
* Lead in the implementation of new organisational initiatives where data plays a key role, for example aspects of our digital transformation.
* Develop clear policy, guidance, documentation, and training to enhance data practices and procedures across the charity.
* Scope, develop and lead the CRM training programme across the organisation, providing training and support on CRM usage, and inspiring others about the power of data and CRM.
* Provide leadership in data governance and DPA compliance. Investigation and resolution of any data issues, and provide technical guidance on required enhancements to data quality, data protection and collection procedures.
* Take a leading role within the organisation in establishing regular risk assessment processes around CRM and data practice, identifying any potential risks and impacts, and enabling processes for the management and mitigation of those risks.
* Lead the review and monitoring of the effectiveness and efficiency of the CRM and related services in an open and transparent manner, to continuously improve our CRM services across the organisation.
* Support the commissioning and installation of new CRM applications and resources as required
* Working with the Strategy and Insight team, you will be work to ensure data integrity and quality to support and enable our detailed insight and analytics services.
* Using online project management tools manage CRM requests from across the organisation covering support issues, training and development.
* Lead, manage and develop the CRM & Database Support Officers, ensuring they are providing effective day to day support and training to the organisation.
* Manage CRM budget, suppliers and allocated resources within the overall agreed limits, ensuring optimal usage to organisational objectives are achieved.
Essential Skills
* You will have demonstrable expertise in a wide range of CRM, data management and business intelligence systems, and procuring, developing and delivering those into multi-data-source environments.
* A thorough knowledge and understanding of CRM and database technology, competitor awareness and appreciation of emerging trends in the sector
* A significant track record of identifying and implementing improvements to data management systems and procedures
* An exceptional communicator, you will have a natural ability to build rapport with people at all levels
* Ability to specify, procure and manage external technical services, to augment and/or deliver key aspects of the CRM and data portfolio
* Strong knowledge on data compliance and security, and experience of advancing related organisational knowledge and practice.
Highly Desirable Skills
* Extensive experience within a similar CRM and database management operation, demonstrating the delivery of high quality services and the ability to drive change.
* Extensive knowledge of CRM systems and data, across multi-source environments including digital channels, support services, fundraising and marketing activities
* Detailed knowledge and experience of CRM best practice, and implementing and managing CRM systems effectively
* Detailed knowledge and experience of data best practice, data protection and legal requirements.
* Experience of procuring technical 3rd party services / specialist CRM products
* Experience of developing business cases for complex technical projects, and for gaining support for those through internal decision making bodies.
* Previous experience of working within or for the charity sector
* Previous experience of planning and delivering CRM & database training
* Experience of a mix of the following: MySQL, HTML, Pentaho, CiviCRM, other leading CRM systems within the charity sector
* Good project management skills and solid experience of working with IT departments on technical development projects.
* Excellent stakeholder management, influencing and communication skills
An exciting opportunity has arisen for a talented Head of CRM & Data to join a leading health care charity based in central London. Reporting to the Director of Business Transformation, the Head of CRM & Data will manage a team of CRM and Database support officers, who will work closely with a diverse range of internal teams including; the Insight and strategy team, Finance, Fundraising, Marketing and patient services My client are passionate about supporting patients and delivering the best information and support. We put the patient at the heart. We are seeking an accomplished CRM specialist to join us as Head of CRM & Data. You will enable sector leading CRM & data management, improving analytics, enhancing relationship management and leading our data governance and compliance. This role will be a key ambassador for CRM and data management across our fundraising and patient services, working across the organisation to review performance and practices, ensuring our CRM systems work to their full potential and are set for future development and growth.
Key Responsibilities
* Provide leadership on CRM and data management within the charity. Shaping the CRM system and future strategy, by working with teams across the organisation to ensure we optimise the system and processes to drive fundraising opportunities, and enhance supporter relations.
* Ensure optimisation of the CRM system and process to deliver effective, targeted marketing and relationship management activity, including single-sign on for customers.
* Identify and implement improvements to data management systems and procedures, communicating changes and providing appropriate training where necessary.
* Lead in the implementation of new organisational initiatives where data plays a key role, for example aspects of our digital transformation.
* Develop clear policy, guidance, documentation, and training to enhance data practices and procedures across the charity.
* Scope, develop and lead the CRM training programme across the organisation, providing training and support on CRM usage, and inspiring others about the power of data and CRM.
* Provide leadership in data governance and DPA compliance. Investigation and resolution of any data issues, and provide technical guidance on required enhancements to data quality, data protection and collection procedures.
* Take a leading role within the organisation in establishing regular risk assessment processes around CRM and data practice, identifying any potential risks and impacts, and enabling processes for the management and mitigation of those risks.
* Lead the review and monitoring of the effectiveness and efficiency of the CRM and related services in an open and transparent manner, to continuously improve our CRM services across the organisation.
* Support the commissioning and installation of new CRM applications and resources as required
* Working with the Strategy and Insight team, you will be work to ensure data integrity and quality to support and enable our detailed insight and analytics services.
* Using online project management tools manage CRM requests from across the organisation covering support issues, training and development.
* Lead, manage and develop the CRM & Database Support Officers, ensuring they are providing effective day to day support and training to the organisation.
* Manage CRM budget, suppliers and allocated resources within the overall agreed limits, ensuring optimal usage to organisational objectives are achieved.
Essential Skills
* You will have demonstrable expertise in a wide range of CRM, data management and business intelligence systems, and procuring, developing and delivering those into multi-data-source environments.
* A thorough knowledge and understanding of CRM and database technology, competitor awareness and appreciation of emerging trends in the sector
* A significant track record of identifying and implementing improvements to data management systems and procedures
* An exceptional communicator, you will have a natural ability to build rapport with people at all levels
* Ability to specify, procure and manage external technical services, to augment and/or deliver key aspects of the CRM and data portfolio
* Strong knowledge on data compliance and security, and experience of advancing related organisational knowledge and practice.
Highly Desirable Skills
* Extensive experience within a similar CRM and database management operation, demonstrating the delivery of high quality services and the ability to drive change.
* Extensive knowledge of CRM systems and data, across multi-source environments including digital channels, support services, fundraising and marketing activities
* Detailed knowledge and experience of CRM best practice, and implementing and managing CRM systems effectively
* Detailed knowledge and experience of data best practice, data protection and legal requirements.
* Experience of procuring technical 3rd party services / specialist CRM products
* Experience of developing business cases for complex technical projects, and for gaining support for those through internal decision making bodies.
* Previous experience of working within or for the charity sector
* Previous experience of planning and delivering CRM & database training
* Experience of a mix of the following: MySQL, HTML, Pentaho, CiviCRM, other leading CRM systems within the charity sector
* Good project management skills and solid experience of working with IT departments on technical development projects.
* Excellent stakeholder management, influencing and communication skills
Sep 09, 2016
An exciting opportunity has arisen for a talented Head of CRM & Data to join a leading health care charity based in central London. Reporting to the Director of Business Transformation, the Head of CRM & Data will manage a team of CRM and Database support officers, who will work closely with a diverse range of internal teams including; the Insight and strategy team, Finance, Fundraising, Marketing and patient services My client are passionate about supporting patients and delivering the best information and support. We put the patient at the heart. We are seeking an accomplished CRM specialist to join us as Head of CRM & Data. You will enable sector leading CRM & data management, improving analytics, enhancing relationship management and leading our data governance and compliance. This role will be a key ambassador for CRM and data management across our fundraising and patient services, working across the organisation to review performance and practices, ensuring our CRM systems work to their full potential and are set for future development and growth.
Key Responsibilities
* Provide leadership on CRM and data management within the charity. Shaping the CRM system and future strategy, by working with teams across the organisation to ensure we optimise the system and processes to drive fundraising opportunities, and enhance supporter relations.
* Ensure optimisation of the CRM system and process to deliver effective, targeted marketing and relationship management activity, including single-sign on for customers.
* Identify and implement improvements to data management systems and procedures, communicating changes and providing appropriate training where necessary.
* Lead in the implementation of new organisational initiatives where data plays a key role, for example aspects of our digital transformation.
* Develop clear policy, guidance, documentation, and training to enhance data practices and procedures across the charity.
* Scope, develop and lead the CRM training programme across the organisation, providing training and support on CRM usage, and inspiring others about the power of data and CRM.
* Provide leadership in data governance and DPA compliance. Investigation and resolution of any data issues, and provide technical guidance on required enhancements to data quality, data protection and collection procedures.
* Take a leading role within the organisation in establishing regular risk assessment processes around CRM and data practice, identifying any potential risks and impacts, and enabling processes for the management and mitigation of those risks.
* Lead the review and monitoring of the effectiveness and efficiency of the CRM and related services in an open and transparent manner, to continuously improve our CRM services across the organisation.
* Support the commissioning and installation of new CRM applications and resources as required
* Working with the Strategy and Insight team, you will be work to ensure data integrity and quality to support and enable our detailed insight and analytics services.
* Using online project management tools manage CRM requests from across the organisation covering support issues, training and development.
* Lead, manage and develop the CRM & Database Support Officers, ensuring they are providing effective day to day support and training to the organisation.
* Manage CRM budget, suppliers and allocated resources within the overall agreed limits, ensuring optimal usage to organisational objectives are achieved.
Essential Skills
* You will have demonstrable expertise in a wide range of CRM, data management and business intelligence systems, and procuring, developing and delivering those into multi-data-source environments.
* A thorough knowledge and understanding of CRM and database technology, competitor awareness and appreciation of emerging trends in the sector
* A significant track record of identifying and implementing improvements to data management systems and procedures
* An exceptional communicator, you will have a natural ability to build rapport with people at all levels
* Ability to specify, procure and manage external technical services, to augment and/or deliver key aspects of the CRM and data portfolio
* Strong knowledge on data compliance and security, and experience of advancing related organisational knowledge and practice.
Highly Desirable Skills
* Extensive experience within a similar CRM and database management operation, demonstrating the delivery of high quality services and the ability to drive change.
* Extensive knowledge of CRM systems and data, across multi-source environments including digital channels, support services, fundraising and marketing activities
* Detailed knowledge and experience of CRM best practice, and implementing and managing CRM systems effectively
* Detailed knowledge and experience of data best practice, data protection and legal requirements.
* Experience of procuring technical 3rd party services / specialist CRM products
* Experience of developing business cases for complex technical projects, and for gaining support for those through internal decision making bodies.
* Previous experience of working within or for the charity sector
* Previous experience of planning and delivering CRM & database training
* Experience of a mix of the following: MySQL, HTML, Pentaho, CiviCRM, other leading CRM systems within the charity sector
* Good project management skills and solid experience of working with IT departments on technical development projects.
* Excellent stakeholder management, influencing and communication skills