1st / 2nd Line Desktop Support Analyst - Candidates will have a minimum 2+ years (ideally more) 1st / 2nd Line Desktop Support experience with any previous Application Support and Financial / Banking highly beneficial. This is a superb opportunity working within a Major Brokerage House and could provide a stepping stone to move into 3rd Line Support over time as the company have a history of promoting from within. You must have strong Windows 10 / 11 Desktop Support, Office Applications (2013 to 2019) and Exchange / Office 365 with some knowledge of JIRA, AWS or other Cloud based products advantageous. You'll also have a core knowledge of Windows Server - 2012, 2016, 2019 including Active Directory and Group Policy for managing user accounts with any Windows Deployment Server and a general awareness of Networking in a Switched Environment - TCP/IP, DNS, DHCP, GPO's, LAN/WAN all beneficial. Ideally used to working in an SLA / ITIL driven environment, able to monitor and restore back-ups and generate reports. You'll be involved in the management of Application / Access Security (firewall, anti-virus, e-mail filters) and able to install, configure and troubleshoot devices / printers. You will have excellent communication skills, able to deal with users at all levels on the phone, via e-mail and face to face. None Essential Skills: Any Application Support the Financial / Banking / Brokerage Sector supporting Market Data Feeds / Trade Floor Support (Reuters, Bloomberg) along with any Linux Systems Administration and Scripting (Python, PowerShell), along with a core knowledge of Databases (Oracle and SQL) advantageous. You will be working in a dynamic Financial environment and the client is seeking a motivated individual with the right attitude and aptitude. Not essential but any MCP, MCDST, MCITP, MCSA, MCSE accreditation all beneficial as is any Citrix and Cisco experience and a sense of humour and ability to interact well and get on with others essential. This role is as much about attitude and aptitude and being able to demonstrate a genuine desire to learn than it is the current skillset. The salary range will vary on experience and the amount of training a candidate may require to bring them up to speed.
Apr 15, 2024
Full time
1st / 2nd Line Desktop Support Analyst - Candidates will have a minimum 2+ years (ideally more) 1st / 2nd Line Desktop Support experience with any previous Application Support and Financial / Banking highly beneficial. This is a superb opportunity working within a Major Brokerage House and could provide a stepping stone to move into 3rd Line Support over time as the company have a history of promoting from within. You must have strong Windows 10 / 11 Desktop Support, Office Applications (2013 to 2019) and Exchange / Office 365 with some knowledge of JIRA, AWS or other Cloud based products advantageous. You'll also have a core knowledge of Windows Server - 2012, 2016, 2019 including Active Directory and Group Policy for managing user accounts with any Windows Deployment Server and a general awareness of Networking in a Switched Environment - TCP/IP, DNS, DHCP, GPO's, LAN/WAN all beneficial. Ideally used to working in an SLA / ITIL driven environment, able to monitor and restore back-ups and generate reports. You'll be involved in the management of Application / Access Security (firewall, anti-virus, e-mail filters) and able to install, configure and troubleshoot devices / printers. You will have excellent communication skills, able to deal with users at all levels on the phone, via e-mail and face to face. None Essential Skills: Any Application Support the Financial / Banking / Brokerage Sector supporting Market Data Feeds / Trade Floor Support (Reuters, Bloomberg) along with any Linux Systems Administration and Scripting (Python, PowerShell), along with a core knowledge of Databases (Oracle and SQL) advantageous. You will be working in a dynamic Financial environment and the client is seeking a motivated individual with the right attitude and aptitude. Not essential but any MCP, MCDST, MCITP, MCSA, MCSE accreditation all beneficial as is any Citrix and Cisco experience and a sense of humour and ability to interact well and get on with others essential. This role is as much about attitude and aptitude and being able to demonstrate a genuine desire to learn than it is the current skillset. The salary range will vary on experience and the amount of training a candidate may require to bring them up to speed.
Varied is the best way to describe this role! If you are an IT Systems Analyst looking to be involved with lots of technology AND projects, you will love this role. The company are great, too. Operating within a sector that is growing rapidly and with great links to the local community, this global company are innovative and contributing to making the world a better place. As IT Systems Analyst you will help deliver IT support services to the business. This could be 1st, 2nd or even 3rd line support within a Windows environment, design and implementation of desktop, network rollouts, latest Wintel OS rollout, or cyber security projects. A very technical role that will suit someone happy to provide technical support as well as work on IT projects. This role would suit someone with a varied technical background. Not necessarily in depth across all areas but certainly a good background with 1st and 2nd line support and ideally within a Windows desktop and Windows server / microsoft server IT infrastructure environment. Exposure to networking or Cisco IOS such as routing or port definition, Wintel, Linux would be desirable. Not only will you have good technical skills but also excellent customer service and end user experience we are looking for people who not only want to progress their IT career (lots of opportunity) but who have a real passion for IT, a keen and eager attitude, desire to learn and develop and importantly a genuine wish to help and therefore provide the best possible service through IT, delivering a fantastic customer experience. We are looking for someone who has either taken their first AWS exam or is working towards it or alternatively someone who is keen to develop in the field of AWS, training will be provided! Duties and skills required will be varied and so you must be adaptable, they could include Design and rollout of desktop/ laptop builds latest Wintel OS Service Desk requests, 1st, 2ndLine Technical Support (or working towards 3rd line) Cisco IOS tasks e.g. VLAN, static routing VMWare maintenance and deployment Cloud Services (AWS) Firewall management skills would be an advantage ITIL Have a keen sense of service with excellent communications skills Based in the heart of the beautiful Cheshire Plain, this role is easily commutable from places such as Knutsford, Macclesfield, Wilmslow, Congleton, Holmes Chapel, Chester, Winsford, Crewe and Middlewich. M6 Staffordshire / Cheshire corridor. Flexible working will be available. We also offer up to £500 for every successful referral, if you know someone who matches this skill set please let us know. Tilt Recruitment are specialists in IT Recruitment. We work hard to find our candidates their perfect roles within fantastic organisations across the UK. If this role isn t right for you, please still get in touch with us as we may have other roles which may suit you better. Follow us on LinkedIn, Twitter and Facebook. Tilt Recruitment is acting as an Employment Agency in relation to this vacancy.
Apr 12, 2024
Full time
Varied is the best way to describe this role! If you are an IT Systems Analyst looking to be involved with lots of technology AND projects, you will love this role. The company are great, too. Operating within a sector that is growing rapidly and with great links to the local community, this global company are innovative and contributing to making the world a better place. As IT Systems Analyst you will help deliver IT support services to the business. This could be 1st, 2nd or even 3rd line support within a Windows environment, design and implementation of desktop, network rollouts, latest Wintel OS rollout, or cyber security projects. A very technical role that will suit someone happy to provide technical support as well as work on IT projects. This role would suit someone with a varied technical background. Not necessarily in depth across all areas but certainly a good background with 1st and 2nd line support and ideally within a Windows desktop and Windows server / microsoft server IT infrastructure environment. Exposure to networking or Cisco IOS such as routing or port definition, Wintel, Linux would be desirable. Not only will you have good technical skills but also excellent customer service and end user experience we are looking for people who not only want to progress their IT career (lots of opportunity) but who have a real passion for IT, a keen and eager attitude, desire to learn and develop and importantly a genuine wish to help and therefore provide the best possible service through IT, delivering a fantastic customer experience. We are looking for someone who has either taken their first AWS exam or is working towards it or alternatively someone who is keen to develop in the field of AWS, training will be provided! Duties and skills required will be varied and so you must be adaptable, they could include Design and rollout of desktop/ laptop builds latest Wintel OS Service Desk requests, 1st, 2ndLine Technical Support (or working towards 3rd line) Cisco IOS tasks e.g. VLAN, static routing VMWare maintenance and deployment Cloud Services (AWS) Firewall management skills would be an advantage ITIL Have a keen sense of service with excellent communications skills Based in the heart of the beautiful Cheshire Plain, this role is easily commutable from places such as Knutsford, Macclesfield, Wilmslow, Congleton, Holmes Chapel, Chester, Winsford, Crewe and Middlewich. M6 Staffordshire / Cheshire corridor. Flexible working will be available. We also offer up to £500 for every successful referral, if you know someone who matches this skill set please let us know. Tilt Recruitment are specialists in IT Recruitment. We work hard to find our candidates their perfect roles within fantastic organisations across the UK. If this role isn t right for you, please still get in touch with us as we may have other roles which may suit you better. Follow us on LinkedIn, Twitter and Facebook. Tilt Recruitment is acting as an Employment Agency in relation to this vacancy.
CBSbutler Holdings Limited trading as CBSbutler
Bracknell, Berkshire
3rd Line Infrastructure Support Engineer 350 - 400 per day (Inside IR35) Onsite in Bracknell SC Cleared Job Description: Our purpose is to make the world more sustainable by building trust in society through innovation. As a 3rd Line Shared Service Support Infrastructure Engineer you will contribute to this by working with the current support personnel to understand the products and their use across the shared service to develop and enhance their diagnostic skills/capability. Are you a senior 3rd line Infrastructure Support Engineer with extensive experience to maintain a complex secure solution? The role will involve incident management on our clients and escalations from 2nd line resources across multiple environments. Additional scope of responsibilities will include delivering infrastructure development and testing of upgrades, patch management and new software solutions. We are looking for dependable and experienced support staff that are not afraid to own problems and incidents and deliver solutions to issues. A broad skill set, and experience base is desirable; but equally, if you regard yourself as a subject matter expert in a technology area that we are supporting or will be delivering as a future upgrade then you could find yourself involved in some very exciting project work. Providing 3rd line support for hardware, software, and network issues and diagnosing and resolving complex technical problems efficiently, along with detailed investigations and diagnostics Responsible for the management and maintenance of virtualized and physical estate. Utilizing monitoring tools to analyze system performance and identify potential issues proactively. Responding to alerts and taking corrective actions to ensure system stability. Implementing and maintaining security measures to safeguard infrastructure components. Implementing automation tools and scripts for repetitive tasks, ensuring efficiency, and reducing manual errors. Collaborating with other team and departments to resolve cross-functional issues. Providing technical guidance and mentorship to 1st and 2nd line function's Documenting system configurations, troubleshooting procedures, and resolutions for future reference, as well as ensuring current documentation is kept up to date. Planning and executing infrastructure upgrades, patches, and migrations, ensuring minimal disruption to services during upgrades. Managing and resolving incidents within established SLAs. Participating in an on-call rotation to address critical issues outside regular business hours. Testing & improving disaster recovery plans to ensure business continuity in case of system failures or disasters. Identifying opportunities for infrastructure improvements and implementing best practices. Staying informed about emerging technologies and industry trends. Mandatory Skills: Proven experience as a 3rd line Infrastructure Engineer / Systems Administrator Build, monitoring and support of Windows Server (2019/2022) Experience in Linux Server administration (Redhat, Oracle, Ubuntu) VMware Suite Administration (VCenter/ESXI) Active Directory & Group Policy management, design, and troubleshooting PKI management (Windows / Entrust) Good understanding of networking technologies that support the infrastructure (DNS, DHCP, Routers, Switches). Storage systems technology experience (SAN/NAS) Scripting and automation experience (PowerShell/Ansible) Microsoft System Center suite management. Backup solution management (Veeam) Patching toolsets (WSUS/Redhat Satellite Server) Tenable SC / Nessus Zabbix Elasticsearch LiveNX Database management (Microsoft SQL Server/MySQL/Postgres) Thin Client Solutions (Scout/Elux) Windows ADFS Documentation creation Mentoring and supporting the development of junior members of the team
Apr 12, 2024
Contractor
3rd Line Infrastructure Support Engineer 350 - 400 per day (Inside IR35) Onsite in Bracknell SC Cleared Job Description: Our purpose is to make the world more sustainable by building trust in society through innovation. As a 3rd Line Shared Service Support Infrastructure Engineer you will contribute to this by working with the current support personnel to understand the products and their use across the shared service to develop and enhance their diagnostic skills/capability. Are you a senior 3rd line Infrastructure Support Engineer with extensive experience to maintain a complex secure solution? The role will involve incident management on our clients and escalations from 2nd line resources across multiple environments. Additional scope of responsibilities will include delivering infrastructure development and testing of upgrades, patch management and new software solutions. We are looking for dependable and experienced support staff that are not afraid to own problems and incidents and deliver solutions to issues. A broad skill set, and experience base is desirable; but equally, if you regard yourself as a subject matter expert in a technology area that we are supporting or will be delivering as a future upgrade then you could find yourself involved in some very exciting project work. Providing 3rd line support for hardware, software, and network issues and diagnosing and resolving complex technical problems efficiently, along with detailed investigations and diagnostics Responsible for the management and maintenance of virtualized and physical estate. Utilizing monitoring tools to analyze system performance and identify potential issues proactively. Responding to alerts and taking corrective actions to ensure system stability. Implementing and maintaining security measures to safeguard infrastructure components. Implementing automation tools and scripts for repetitive tasks, ensuring efficiency, and reducing manual errors. Collaborating with other team and departments to resolve cross-functional issues. Providing technical guidance and mentorship to 1st and 2nd line function's Documenting system configurations, troubleshooting procedures, and resolutions for future reference, as well as ensuring current documentation is kept up to date. Planning and executing infrastructure upgrades, patches, and migrations, ensuring minimal disruption to services during upgrades. Managing and resolving incidents within established SLAs. Participating in an on-call rotation to address critical issues outside regular business hours. Testing & improving disaster recovery plans to ensure business continuity in case of system failures or disasters. Identifying opportunities for infrastructure improvements and implementing best practices. Staying informed about emerging technologies and industry trends. Mandatory Skills: Proven experience as a 3rd line Infrastructure Engineer / Systems Administrator Build, monitoring and support of Windows Server (2019/2022) Experience in Linux Server administration (Redhat, Oracle, Ubuntu) VMware Suite Administration (VCenter/ESXI) Active Directory & Group Policy management, design, and troubleshooting PKI management (Windows / Entrust) Good understanding of networking technologies that support the infrastructure (DNS, DHCP, Routers, Switches). Storage systems technology experience (SAN/NAS) Scripting and automation experience (PowerShell/Ansible) Microsoft System Center suite management. Backup solution management (Veeam) Patching toolsets (WSUS/Redhat Satellite Server) Tenable SC / Nessus Zabbix Elasticsearch LiveNX Database management (Microsoft SQL Server/MySQL/Postgres) Thin Client Solutions (Scout/Elux) Windows ADFS Documentation creation Mentoring and supporting the development of junior members of the team
IT SYSTEMS ADMINISTRATOR / CHELTENHAM (REMOTE) / UP TO £55K & GREAT BENEFTIS Exciting new opportunity for an experienced IT Systems Administrator to join a rapidly growing organisation. Remote working, with occasional attendance at customer sites in the Midlands and South West as required. Excellent pay & extensive benefits package. In 2019, our founders were working as engineers solving complex cross domain problems in defence and security organisations. TwinStream was formed to consolidate their collective expertise and experience into one business, providing technical excellence and exceptional service to their clients. The business is headquartered in Cheltenham with teams working both on-site with clients and remotely from home. What's on Offer? Highly competitive salary of £40,000 to £55,000 (depending on experience). Remote work - with occasional visits to customer sites in the Midlands and South West Pension - 8% pension plan. Learning and Development - A £1,000 training budget to help with your development. 25 days' holiday plus bank holidays. Every quarter, we hold a meeting involving all team members from TwinStream - this allows us to meet up, chat about all things TwinStream, and enjoy team building and company updates. Christmas and summer parties to celebrate our successes. Opportunity to lease an electric vehicle via salary sacrifice Health and Well-being - Access to workplace Mental Health First Aider Life assurance Key Responsibilities of the IT Systems Administrator: Maintain and deploy laptops (Dell XPS, Apple MacBook Pro) and mobile devices (Google Pixel, Apple iPhone) Build and maintain operating systems (Windows 11+, macOS 14+, Ubuntu Linux 22+, Android 14+, iOS/iPadOS 17+) Build and maintain portable WiFi routers running OpenVPN client Administer JML processes Provide 1st and 2nd line IT support (inc. use and administration of Jira Service Management) Administer Microsoft365 Administer SaaS corporate tools (e.g., Afi, Xoralia, 1Password Business and Exclaimer) Maintain IT asset register (in Jira Service Management) Administer Atlassian tools (e.g., Confluence, Jira Software, BitBucket and Access) Administer Cloud subscriptions (AWS Organisations, Accounts and limited IaaS, and Azure Tenants, Subscriptions, Entra ID and limited IaaS) Maintain and administer various IaaS tools (e.g., Jenkins, Nexus and SonarQube) Maintain and administer CA server, certificate distribution and certificate revocation Administer and distribute Yubikeys and MFA hardware tokens Administer and maintain a small number ( Administer DNS and DHCP for internal lab networks Administer information protection tooling (e.g., Microsoft Purview) Skills & Experience: Thorough, diligent, meticulous finisher Strong multi-tasker - able to carry out long-running tasks while sometimes context-switching to deal with incidents and issues, before resuming long-running tasks Proactive, flexible and adaptable Excellent critical thinking skills and intellectual curiosity Effective communication and interpersonal skills. Self-motivated and able to work independently, driving initiatives forward The successful candidate must be eligible for DV clearance What's Next? If you have the skillset and enthusiasm to hit the ground running in this IT Systems Administrator position, we would love to hear from you. APPLY NOW for immediate consideration. Further Information: Due to the industries in which some of our clients work, and to comply with their requirements, any offer would be conditional on achieving satisfactory Baseline Personnel Security Standard (BPSS) screening results, and on subsequently achieving and retaining Developed Vetting (DV) clearance.
Apr 11, 2024
Full time
IT SYSTEMS ADMINISTRATOR / CHELTENHAM (REMOTE) / UP TO £55K & GREAT BENEFTIS Exciting new opportunity for an experienced IT Systems Administrator to join a rapidly growing organisation. Remote working, with occasional attendance at customer sites in the Midlands and South West as required. Excellent pay & extensive benefits package. In 2019, our founders were working as engineers solving complex cross domain problems in defence and security organisations. TwinStream was formed to consolidate their collective expertise and experience into one business, providing technical excellence and exceptional service to their clients. The business is headquartered in Cheltenham with teams working both on-site with clients and remotely from home. What's on Offer? Highly competitive salary of £40,000 to £55,000 (depending on experience). Remote work - with occasional visits to customer sites in the Midlands and South West Pension - 8% pension plan. Learning and Development - A £1,000 training budget to help with your development. 25 days' holiday plus bank holidays. Every quarter, we hold a meeting involving all team members from TwinStream - this allows us to meet up, chat about all things TwinStream, and enjoy team building and company updates. Christmas and summer parties to celebrate our successes. Opportunity to lease an electric vehicle via salary sacrifice Health and Well-being - Access to workplace Mental Health First Aider Life assurance Key Responsibilities of the IT Systems Administrator: Maintain and deploy laptops (Dell XPS, Apple MacBook Pro) and mobile devices (Google Pixel, Apple iPhone) Build and maintain operating systems (Windows 11+, macOS 14+, Ubuntu Linux 22+, Android 14+, iOS/iPadOS 17+) Build and maintain portable WiFi routers running OpenVPN client Administer JML processes Provide 1st and 2nd line IT support (inc. use and administration of Jira Service Management) Administer Microsoft365 Administer SaaS corporate tools (e.g., Afi, Xoralia, 1Password Business and Exclaimer) Maintain IT asset register (in Jira Service Management) Administer Atlassian tools (e.g., Confluence, Jira Software, BitBucket and Access) Administer Cloud subscriptions (AWS Organisations, Accounts and limited IaaS, and Azure Tenants, Subscriptions, Entra ID and limited IaaS) Maintain and administer various IaaS tools (e.g., Jenkins, Nexus and SonarQube) Maintain and administer CA server, certificate distribution and certificate revocation Administer and distribute Yubikeys and MFA hardware tokens Administer and maintain a small number ( Administer DNS and DHCP for internal lab networks Administer information protection tooling (e.g., Microsoft Purview) Skills & Experience: Thorough, diligent, meticulous finisher Strong multi-tasker - able to carry out long-running tasks while sometimes context-switching to deal with incidents and issues, before resuming long-running tasks Proactive, flexible and adaptable Excellent critical thinking skills and intellectual curiosity Effective communication and interpersonal skills. Self-motivated and able to work independently, driving initiatives forward The successful candidate must be eligible for DV clearance What's Next? If you have the skillset and enthusiasm to hit the ground running in this IT Systems Administrator position, we would love to hear from you. APPLY NOW for immediate consideration. Further Information: Due to the industries in which some of our clients work, and to comply with their requirements, any offer would be conditional on achieving satisfactory Baseline Personnel Security Standard (BPSS) screening results, and on subsequently achieving and retaining Developed Vetting (DV) clearance.
IT SYSTEMS ADMINISTRATOR / CHELTENHAM (REMOTE) / UP TO £55K & GREAT BENEFTIS Exciting new opportunity for an experienced IT Systems Administrator to join a rapidly growing organisation. Remote working, with occasional attendance at customer sites in the Midlands and South West as required. Excellent pay & extensive benefits package. In 2019, our founders were working as engineers solving complex cross domain problems in defence and security organisations. TwinStream was formed to consolidate their collective expertise and experience into one business, providing technical excellence and exceptional service to their clients. The business is headquartered in Cheltenham with teams working both on-site with clients and remotely from home. What s on Offer? Highly competitive salary of £40,000 to £55,000 (depending on experience). Remote work with occasional visits to customer sites in the Midlands and South West Pension - 8% pension plan. Learning and Development - A £1,000 training budget to help with your development. 25 days' holiday plus bank holidays. Every quarter, we hold a meeting involving all team members from TwinStream - this allows us to meet up, chat about all things TwinStream, and enjoy team building and company updates. Christmas and summer parties to celebrate our successes. Opportunity to lease an electric vehicle via salary sacrifice Health and Well-being - Access to workplace Mental Health First Aider Life assurance Key Responsibilities of the IT Systems Administrator: Maintain and deploy laptops (Dell XPS, Apple MacBook Pro) and mobile devices (Google Pixel, Apple iPhone) Build and maintain operating systems (Windows 11+, macOS 14+, Ubuntu Linux 22+, Android 14+, iOS/iPadOS 17+) Build and maintain portable WiFi routers running OpenVPN client Administer JML processes Provide 1st and 2nd line IT support (inc. use and administration of Jira Service Management) Administer Microsoft365 Administer SaaS corporate tools (e.g., Afi, Xoralia, 1Password Business and Exclaimer) Maintain IT asset register (in Jira Service Management) Administer Atlassian tools (e.g., Confluence, Jira Software, BitBucket and Access) Administer Cloud subscriptions (AWS Organisations, Accounts and limited IaaS, and Azure Tenants, Subscriptions, Entra ID and limited IaaS) Maintain and administer CA server, certificate distribution and certificate revocation Administer and distribute Yubikeys and MFA hardware tokens Administer and maintain a small number ( Administer information protection tooling (e.g., Microsoft Purview) Skills & Experience: Thorough, diligent, meticulous finisher Strong multi-tasker able to carry out long-running tasks while sometimes context-switching to deal with incidents and issues, before resuming long-running tasks Excellent critical thinking skills and intellectual curiosity Effective communication and interpersonal skills. Self-motivated and able to work independently, driving initiatives forward The successful candidate must be eligible for DV clearance What s Next? If you have the skillset and enthusiasm to hit the ground running in this IT Systems Administrator position, we would love to hear from you. APPLY NOW for immediate consideration. Further Information: Due to the industries in which some of our clients work, and to comply with their requirements, any offer would be conditional on achieving satisfactory Baseline Personnel Security Standard (BPSS) screening results, and on subsequently achieving and retaining Developed Vetting (DV) clearance.
Apr 11, 2024
Full time
IT SYSTEMS ADMINISTRATOR / CHELTENHAM (REMOTE) / UP TO £55K & GREAT BENEFTIS Exciting new opportunity for an experienced IT Systems Administrator to join a rapidly growing organisation. Remote working, with occasional attendance at customer sites in the Midlands and South West as required. Excellent pay & extensive benefits package. In 2019, our founders were working as engineers solving complex cross domain problems in defence and security organisations. TwinStream was formed to consolidate their collective expertise and experience into one business, providing technical excellence and exceptional service to their clients. The business is headquartered in Cheltenham with teams working both on-site with clients and remotely from home. What s on Offer? Highly competitive salary of £40,000 to £55,000 (depending on experience). Remote work with occasional visits to customer sites in the Midlands and South West Pension - 8% pension plan. Learning and Development - A £1,000 training budget to help with your development. 25 days' holiday plus bank holidays. Every quarter, we hold a meeting involving all team members from TwinStream - this allows us to meet up, chat about all things TwinStream, and enjoy team building and company updates. Christmas and summer parties to celebrate our successes. Opportunity to lease an electric vehicle via salary sacrifice Health and Well-being - Access to workplace Mental Health First Aider Life assurance Key Responsibilities of the IT Systems Administrator: Maintain and deploy laptops (Dell XPS, Apple MacBook Pro) and mobile devices (Google Pixel, Apple iPhone) Build and maintain operating systems (Windows 11+, macOS 14+, Ubuntu Linux 22+, Android 14+, iOS/iPadOS 17+) Build and maintain portable WiFi routers running OpenVPN client Administer JML processes Provide 1st and 2nd line IT support (inc. use and administration of Jira Service Management) Administer Microsoft365 Administer SaaS corporate tools (e.g., Afi, Xoralia, 1Password Business and Exclaimer) Maintain IT asset register (in Jira Service Management) Administer Atlassian tools (e.g., Confluence, Jira Software, BitBucket and Access) Administer Cloud subscriptions (AWS Organisations, Accounts and limited IaaS, and Azure Tenants, Subscriptions, Entra ID and limited IaaS) Maintain and administer CA server, certificate distribution and certificate revocation Administer and distribute Yubikeys and MFA hardware tokens Administer and maintain a small number ( Administer information protection tooling (e.g., Microsoft Purview) Skills & Experience: Thorough, diligent, meticulous finisher Strong multi-tasker able to carry out long-running tasks while sometimes context-switching to deal with incidents and issues, before resuming long-running tasks Excellent critical thinking skills and intellectual curiosity Effective communication and interpersonal skills. Self-motivated and able to work independently, driving initiatives forward The successful candidate must be eligible for DV clearance What s Next? If you have the skillset and enthusiasm to hit the ground running in this IT Systems Administrator position, we would love to hear from you. APPLY NOW for immediate consideration. Further Information: Due to the industries in which some of our clients work, and to comply with their requirements, any offer would be conditional on achieving satisfactory Baseline Personnel Security Standard (BPSS) screening results, and on subsequently achieving and retaining Developed Vetting (DV) clearance.
2nd Line Support Analyst 2 year FTC - Hybrid Our client, a leading banking organisation have an opportunity for a 2nd Line Support Analyst to join on an initial 2 year FTC. You will be responsible for providing IT technical support necessary to carry out the installation, upgrading and maintenance of the Bank's systems, both in the live and disaster recovery environments. The role will require a strong mix of 1st/2nd line experience as well as some knowledge of networking. As the role progresses, it will focus more on the networking side, so a desire to learn is key. Experience & Skills required: Microsoft Windows 10/11 Windows Server 2012/2016/2019 Server Microsoft Exchange 2016 Microsoft 365 Arcserve/Veritas backup Clearswift Email and Web Gateways Trellix Anti-Virus software (ePO and McAfee endpoint security) Avaya IP phones Windows Server Update Services Active Directory DNS TeamViewer Cisco network devices VMware Nessus Tenable vulnerability scanner Desirable skills: Microsoft SQL Working knowledge of IBM Power 8/10 Red Hat Linux Oracle Quest Active Administrator Lansweeper Cisco Firepower F5 Firewall Citrix load balancers 2nd Line Support Analyst Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Apr 11, 2024
Full time
2nd Line Support Analyst 2 year FTC - Hybrid Our client, a leading banking organisation have an opportunity for a 2nd Line Support Analyst to join on an initial 2 year FTC. You will be responsible for providing IT technical support necessary to carry out the installation, upgrading and maintenance of the Bank's systems, both in the live and disaster recovery environments. The role will require a strong mix of 1st/2nd line experience as well as some knowledge of networking. As the role progresses, it will focus more on the networking side, so a desire to learn is key. Experience & Skills required: Microsoft Windows 10/11 Windows Server 2012/2016/2019 Server Microsoft Exchange 2016 Microsoft 365 Arcserve/Veritas backup Clearswift Email and Web Gateways Trellix Anti-Virus software (ePO and McAfee endpoint security) Avaya IP phones Windows Server Update Services Active Directory DNS TeamViewer Cisco network devices VMware Nessus Tenable vulnerability scanner Desirable skills: Microsoft SQL Working knowledge of IBM Power 8/10 Red Hat Linux Oracle Quest Active Administrator Lansweeper Cisco Firepower F5 Firewall Citrix load balancers 2nd Line Support Analyst Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
2nd Line Support Analyst 2 year FTC - Hybrid Our client, a leading banking organisation have an opportunity for a 2nd Line Support Analyst to join on an initial 2 year FTC. You will be responsible for providing IT technical support necessary to carry out the installation, upgrading and maintenance of the Bank s systems, both in the live and disaster recovery environments. The role will require a strong mix of 1st/2nd line experience as well as some knowledge of networking. As the role progresses, it will focus more on the networking side, so a desire to learn is key. Experience & Skills required: Microsoft Windows 10/11 Windows Server 2012/2016/2019 Server Microsoft Exchange 2016 Microsoft 365 Arcserve/Veritas backup Clearswift Email and Web Gateways Trellix Anti-Virus software (ePO and McAfee endpoint security) Avaya IP phones Windows Server Update Services Active Directory DNS TeamViewer Cisco network devices VMware Nessus Tenable vulnerability scanner Desirable skills: Microsoft SQL Working knowledge of IBM Power 8/10 Red Hat Linux Oracle Quest Active Administrator Lansweeper Cisco Firepower F5 Firewall Citrix load balancers 2nd Line Support Analyst Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website (url removed)
Apr 10, 2024
Full time
2nd Line Support Analyst 2 year FTC - Hybrid Our client, a leading banking organisation have an opportunity for a 2nd Line Support Analyst to join on an initial 2 year FTC. You will be responsible for providing IT technical support necessary to carry out the installation, upgrading and maintenance of the Bank s systems, both in the live and disaster recovery environments. The role will require a strong mix of 1st/2nd line experience as well as some knowledge of networking. As the role progresses, it will focus more on the networking side, so a desire to learn is key. Experience & Skills required: Microsoft Windows 10/11 Windows Server 2012/2016/2019 Server Microsoft Exchange 2016 Microsoft 365 Arcserve/Veritas backup Clearswift Email and Web Gateways Trellix Anti-Virus software (ePO and McAfee endpoint security) Avaya IP phones Windows Server Update Services Active Directory DNS TeamViewer Cisco network devices VMware Nessus Tenable vulnerability scanner Desirable skills: Microsoft SQL Working knowledge of IBM Power 8/10 Red Hat Linux Oracle Quest Active Administrator Lansweeper Cisco Firepower F5 Firewall Citrix load balancers 2nd Line Support Analyst Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website (url removed)
Mac/ Windows Senior Support Analyst Location: Leeds Career Level: Senior Analyst Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO The Opportunity: This is a great opportunity to join a small but perfectly formed and friendly team who provide focused 1st and 2nd line support to some of the most vibrant and energised components of Accenture Interactive. Backed by multiple specialist technical and project teams within Accenture, the Interactive Local Technology Support team provide point-of-delivery support to several key entities within Accenture. The team is based at the Infinity works office. You'll learn, grow and advance in an innovative culture thatthrives on shared success, diverse ways of thinking and enables boundaryless opportunitiesthat candrive your career in new and exciting ways If you're looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you.As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. What you will be doing: 1st & 2nd line computer and A/V support Logging tickets on Service Now and progressing to completion taking relevant action where necessary Preparing new laptops and running mini induction sessions for new starters Writing and maintaining documentation Updating asset management systems Assisting with various project work Show more Show less Qualifications Key skills / experience / attributes / technologies: Mac, PC and Linux support experience and Familiar with working on a support helpdesk for users operating within an Active Directory environment. Solid working knowledge of Windows Experience of working with a range of network/server environments What's in it for you At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services - all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our674,000people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities. Visit us at . Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law. Closing Date for Applications 31st May 2022 Accenture reserves the right to close the role prior to this date should a suitable applicant be found.
Sep 24, 2022
Full time
Mac/ Windows Senior Support Analyst Location: Leeds Career Level: Senior Analyst Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO The Opportunity: This is a great opportunity to join a small but perfectly formed and friendly team who provide focused 1st and 2nd line support to some of the most vibrant and energised components of Accenture Interactive. Backed by multiple specialist technical and project teams within Accenture, the Interactive Local Technology Support team provide point-of-delivery support to several key entities within Accenture. The team is based at the Infinity works office. You'll learn, grow and advance in an innovative culture thatthrives on shared success, diverse ways of thinking and enables boundaryless opportunitiesthat candrive your career in new and exciting ways If you're looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you.As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. What you will be doing: 1st & 2nd line computer and A/V support Logging tickets on Service Now and progressing to completion taking relevant action where necessary Preparing new laptops and running mini induction sessions for new starters Writing and maintaining documentation Updating asset management systems Assisting with various project work Show more Show less Qualifications Key skills / experience / attributes / technologies: Mac, PC and Linux support experience and Familiar with working on a support helpdesk for users operating within an Active Directory environment. Solid working knowledge of Windows Experience of working with a range of network/server environments What's in it for you At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services - all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our674,000people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities. Visit us at . Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law. Closing Date for Applications 31st May 2022 Accenture reserves the right to close the role prior to this date should a suitable applicant be found.
3rd Line Support Engineer - Perm - Bristol/Hybrid Location: Bristol/Hybrid Salary: £35,000 to £40,000 (DOE) + Benefits Start Date: ASAP Please note this role unfortunately does not offer sponsorship. The Company Our client has been in the business for nearly 50 years. They have been at the forefront of UK and international digital content provision. They are the largest regional news and picture service in the UK, with over 100 staff working in offices across the country and a satellite office in the US. They are now looking for a 3rd Line Support Engineer to join their IT Team which is integral in helping the company to the next stage of their digital transformation/journey. The business is operating a hybrid-working environment. The Role Our client is looking for 3rd Line Support Engineer to join their growing tech team based in Bristol on perm basis. The tech team is close-knit and has a relaxed friendly work environment. The ideal candidate will be able to manage all aspects of their hardware, networks, communications and security, including email security, while looking for ways to improve networks in a cost-effective way to meet future needs. The role will suit someone with experience in trouble-shooting, disaster recovery & someone who is comfortable dealing with peers & colleagues at different levels of hierarchy. They are happy to consider 2nd Line Support Engineers who are looking for next step in their career. Willingness to travel to their London office to attend to emergencies is also required. The role offers exciting growth opportunities to learn & grow. The role offers 3/4 days WFH per week with 1/2 day week in their Bristol office. You will be responsible for Working closely with the IT Technical Lead, Project Manager and IT team to provide internal support to end users by responding to incoming support requests via the help-desk system, telephone, remote support software and email. Ensuring that each job is logged onto the ticketing system, recording details of all troubleshooting steps and correspondence with the end user. Assisting end users with software installation, configuration, and troubleshooting in a friendly, professional and approachable way at all times Supporting 1st line in resolving technical issues, ensuring they gain the knowledge to solve future problems, and imparting general knowledge on IT systems Proactively monitoring and maintaining all IT systems. Responsible for documenting new processes and updating existing documentation with any changes made. Taking a continuous improvement approach to our documentation systems. Managing backups and disaster recovery plans. Taking ownership for risk identification and escalation, identifying issues with a logical and proactive approach. Driving process improvements and recommendations. Being prepared to seek assistance from your team when required, and providing assistance when requested. Maintaining and improving cyber security accreditation. Suggesting improvements to the existing systems to help business processes. IT Project planning and implementation of new systems or services, including onsite visits to other offices when required. Domain, website and hosting management across the group Any other duties commensurate with the skills and abilities of the job holder as required to fulfil the job role, or as reasonably requested by a manager to meet the needs of the business. You will have experience in Microsoft 365 Administration Good Knowledge of Microsoft Teams Windows Desktop/Server Operating Systems Active Directory/Azure AD PowerShell Hyper-V/VMWare Experience NAS/SAN Experience Networking - VLAN/Firewalls/MPLS Mobile Device Management VOIP and Phone System Experience Remote Desktop Services (RDS) DMARC, DKIM, SPF Desired Skills Cloud Services: Microsoft Azure Linux Experience Security standards such as ISO27001/Cyber Essentials (plus) Microsoft MS-900/AZ-900 Certifications Windows Autopilot To apply for this 3rd Line Support Engineer permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
Sep 20, 2022
Full time
3rd Line Support Engineer - Perm - Bristol/Hybrid Location: Bristol/Hybrid Salary: £35,000 to £40,000 (DOE) + Benefits Start Date: ASAP Please note this role unfortunately does not offer sponsorship. The Company Our client has been in the business for nearly 50 years. They have been at the forefront of UK and international digital content provision. They are the largest regional news and picture service in the UK, with over 100 staff working in offices across the country and a satellite office in the US. They are now looking for a 3rd Line Support Engineer to join their IT Team which is integral in helping the company to the next stage of their digital transformation/journey. The business is operating a hybrid-working environment. The Role Our client is looking for 3rd Line Support Engineer to join their growing tech team based in Bristol on perm basis. The tech team is close-knit and has a relaxed friendly work environment. The ideal candidate will be able to manage all aspects of their hardware, networks, communications and security, including email security, while looking for ways to improve networks in a cost-effective way to meet future needs. The role will suit someone with experience in trouble-shooting, disaster recovery & someone who is comfortable dealing with peers & colleagues at different levels of hierarchy. They are happy to consider 2nd Line Support Engineers who are looking for next step in their career. Willingness to travel to their London office to attend to emergencies is also required. The role offers exciting growth opportunities to learn & grow. The role offers 3/4 days WFH per week with 1/2 day week in their Bristol office. You will be responsible for Working closely with the IT Technical Lead, Project Manager and IT team to provide internal support to end users by responding to incoming support requests via the help-desk system, telephone, remote support software and email. Ensuring that each job is logged onto the ticketing system, recording details of all troubleshooting steps and correspondence with the end user. Assisting end users with software installation, configuration, and troubleshooting in a friendly, professional and approachable way at all times Supporting 1st line in resolving technical issues, ensuring they gain the knowledge to solve future problems, and imparting general knowledge on IT systems Proactively monitoring and maintaining all IT systems. Responsible for documenting new processes and updating existing documentation with any changes made. Taking a continuous improvement approach to our documentation systems. Managing backups and disaster recovery plans. Taking ownership for risk identification and escalation, identifying issues with a logical and proactive approach. Driving process improvements and recommendations. Being prepared to seek assistance from your team when required, and providing assistance when requested. Maintaining and improving cyber security accreditation. Suggesting improvements to the existing systems to help business processes. IT Project planning and implementation of new systems or services, including onsite visits to other offices when required. Domain, website and hosting management across the group Any other duties commensurate with the skills and abilities of the job holder as required to fulfil the job role, or as reasonably requested by a manager to meet the needs of the business. You will have experience in Microsoft 365 Administration Good Knowledge of Microsoft Teams Windows Desktop/Server Operating Systems Active Directory/Azure AD PowerShell Hyper-V/VMWare Experience NAS/SAN Experience Networking - VLAN/Firewalls/MPLS Mobile Device Management VOIP and Phone System Experience Remote Desktop Services (RDS) DMARC, DKIM, SPF Desired Skills Cloud Services: Microsoft Azure Linux Experience Security standards such as ISO27001/Cyber Essentials (plus) Microsoft MS-900/AZ-900 Certifications Windows Autopilot To apply for this 3rd Line Support Engineer permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
Founded in 2004, we are a forward thinking, ambitious Telecoms and IT provider, based on the South Coast. Our values are: Respect Integrity Teamwork Ambition If you share our values and want to work for a forward-thinking, growing business, then please read on. We are currently recruiting for an Internal Technical Support Advisor. You would be joining our team providing remote and onsite support for Focus Group. The role will 1st/2nd line support to our 500 employees. Daily support would include working from a help desk queue, working with colleagues to resolve issues and completing tasks within the SLA's. Be responsible for dealing with 2nd line support issues for our own employees A natural problem solver, you are willing to deliver tasks individually whilst integrating with a friendly team. Conscientious with a strong work ethic, energy, and resourcefulness to deliver change. Excellent time management and prioritisation skills. Essential Skills Experience in an IT support role. Ideally worked on an IT Support Helpdesk previously, in a managed service environment. Excellent telephone and remote support skills. Excellent communication and organisation skills. Experience in Windows Server & Desktop OS, Exchange, Office 365 and other standard Microsoft packages. Experience in networking (firewalls, routers, switches, VPN, wireless). Experience with VLANs, Hyper V, VM Ware and other virtual technologies. Desired Skills Experience with Mac OS X, Linux & Android. Cloud knowledge: Office 365 and other Backup Software: Windows Server Backup, Veeam, Symantec, Attix or StorageCraft Experience with Cisco firewalls and switches. Experience with SQL, VOIP, SANS. We offer lots of opportunities to develop and further our employees' careers offering training and personal development plans. We are a very sociable Company and regularly hold events such as Pub Quizzes, Sports Events, Awards Ceremonies and many more. We will continue to grow as a Company which will create exciting opportunities for employees of Focus Group. If you like the sound of this role, please apply on-line today
Nov 04, 2021
Full time
Founded in 2004, we are a forward thinking, ambitious Telecoms and IT provider, based on the South Coast. Our values are: Respect Integrity Teamwork Ambition If you share our values and want to work for a forward-thinking, growing business, then please read on. We are currently recruiting for an Internal Technical Support Advisor. You would be joining our team providing remote and onsite support for Focus Group. The role will 1st/2nd line support to our 500 employees. Daily support would include working from a help desk queue, working with colleagues to resolve issues and completing tasks within the SLA's. Be responsible for dealing with 2nd line support issues for our own employees A natural problem solver, you are willing to deliver tasks individually whilst integrating with a friendly team. Conscientious with a strong work ethic, energy, and resourcefulness to deliver change. Excellent time management and prioritisation skills. Essential Skills Experience in an IT support role. Ideally worked on an IT Support Helpdesk previously, in a managed service environment. Excellent telephone and remote support skills. Excellent communication and organisation skills. Experience in Windows Server & Desktop OS, Exchange, Office 365 and other standard Microsoft packages. Experience in networking (firewalls, routers, switches, VPN, wireless). Experience with VLANs, Hyper V, VM Ware and other virtual technologies. Desired Skills Experience with Mac OS X, Linux & Android. Cloud knowledge: Office 365 and other Backup Software: Windows Server Backup, Veeam, Symantec, Attix or StorageCraft Experience with Cisco firewalls and switches. Experience with SQL, VOIP, SANS. We offer lots of opportunities to develop and further our employees' careers offering training and personal development plans. We are a very sociable Company and regularly hold events such as Pub Quizzes, Sports Events, Awards Ceremonies and many more. We will continue to grow as a Company which will create exciting opportunities for employees of Focus Group. If you like the sound of this role, please apply on-line today
The global leader in high performance, multi asset order and execution management solutions is actively seeking an experienced Technical Analyst to join their growing team in London. The successful applicant will work on their flagship Sell Side Order Management System throughout the implementation and support aspects of the project delivery lifecycle, working across our global teams and client facing with our investment banking / trading clients. The company, founded in 1996, introduced the first trading system that enabled clients to control and customize their proprietary algorithms while maintaining the confidentiality of their trading strategies via a vendor-provided, broker-neutral platform. Their worldwide client base spans more than 175 buy- and sell-side institutions, including investment banks, hedge funds, asset managers, commodity trading advisors and institutional brokers. Located in Great Neck, NY with offices in North America, Europe and Asia, the company maintains an experienced staff of developers, programmers, strategists and product specialists, who work hand-in-hand with their clients' technologists and traders to break new ground in the field of electronic trading. The company offers competitive salaries, bonuses and a comprehensive benefits package. About You: As a Technical Analyst, you will have a sound technical foundation to implement and integrate our trading platform on client site, with an emphasis on technical support Key Responsibilities: Implementation and integration Technical support Client services and relationship management Work closely with the Regional Executives of Sell Side OMS Communicate progress Work across functions with stakeholders Suggest improvements to systems and processes Key Requirements: Experience in technical implementation and support Trading systems Front to back office experience Trade support with time critical responsiveness Escalation management FIX protocol Programming experience Scripting, C++, SQL, Linux / Unix Strong analytical skills Methodical / analytical Client focused Excellent communication skills Desirable: Global equities trading business knowledge Working within global teams Agile, Kanban, Scrum, Waterfall Does this sound like you? The company would love to hear from you. You can click APPLY to send your CV for immediate consideration. The company is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law. Candidates with previous job titles and experience including; IT Support Engineer, 1st Line Support Engineer, 2nd Line Support Engineer, IT Support Technician, Service Desk Technician, Helpdesk Engineer, IT Service Desk, Linux or Windows Systems Administrator, Infrastructure Systems Engineer, Technician, Infrastructure, VMWare ESX, HyperV, Active Directory, Windows, Citrix, Exchange, SAN, Cisco, CCNA, CCNP, IT Engineer, Networks Engineer, IT Technician, Systems Engineer, Cisco, 3rd Line Support, Network Technician, Implementation Engineer, Systems Implementation Manager, C++, Java, Python, SQL may also be considered. IND123
Sep 15, 2021
Full time
The global leader in high performance, multi asset order and execution management solutions is actively seeking an experienced Technical Analyst to join their growing team in London. The successful applicant will work on their flagship Sell Side Order Management System throughout the implementation and support aspects of the project delivery lifecycle, working across our global teams and client facing with our investment banking / trading clients. The company, founded in 1996, introduced the first trading system that enabled clients to control and customize their proprietary algorithms while maintaining the confidentiality of their trading strategies via a vendor-provided, broker-neutral platform. Their worldwide client base spans more than 175 buy- and sell-side institutions, including investment banks, hedge funds, asset managers, commodity trading advisors and institutional brokers. Located in Great Neck, NY with offices in North America, Europe and Asia, the company maintains an experienced staff of developers, programmers, strategists and product specialists, who work hand-in-hand with their clients' technologists and traders to break new ground in the field of electronic trading. The company offers competitive salaries, bonuses and a comprehensive benefits package. About You: As a Technical Analyst, you will have a sound technical foundation to implement and integrate our trading platform on client site, with an emphasis on technical support Key Responsibilities: Implementation and integration Technical support Client services and relationship management Work closely with the Regional Executives of Sell Side OMS Communicate progress Work across functions with stakeholders Suggest improvements to systems and processes Key Requirements: Experience in technical implementation and support Trading systems Front to back office experience Trade support with time critical responsiveness Escalation management FIX protocol Programming experience Scripting, C++, SQL, Linux / Unix Strong analytical skills Methodical / analytical Client focused Excellent communication skills Desirable: Global equities trading business knowledge Working within global teams Agile, Kanban, Scrum, Waterfall Does this sound like you? The company would love to hear from you. You can click APPLY to send your CV for immediate consideration. The company is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law. Candidates with previous job titles and experience including; IT Support Engineer, 1st Line Support Engineer, 2nd Line Support Engineer, IT Support Technician, Service Desk Technician, Helpdesk Engineer, IT Service Desk, Linux or Windows Systems Administrator, Infrastructure Systems Engineer, Technician, Infrastructure, VMWare ESX, HyperV, Active Directory, Windows, Citrix, Exchange, SAN, Cisco, CCNA, CCNP, IT Engineer, Networks Engineer, IT Technician, Systems Engineer, Cisco, 3rd Line Support, Network Technician, Implementation Engineer, Systems Implementation Manager, C++, Java, Python, SQL may also be considered. IND123
Infrastructure Engineer / 3rd Line Senior Infrastructure Engineer Lincoln Up to £40,000 Your new role You will assist in supporting business critical IT systems and implement new Infrastructure projects across my clients UK and European operations. The successful candidate will provide support to the 1st & 2nd line functions of the IT Infrastructure Team in addition to project activities. This role requires strong experience with VMware, Microsoft Windows Server (2012/16/19), Active Directory, Enterprise Wintel technologies and experience with the Microsoft Azure platform. Responsibilities As well as providing day-to-day 3rd and 4th line support for business-critical applications, you will also have a good all-round understanding of back-office infrastructure, with strong practical experience in managing, monitoring and maintaining a large, UK & European dispersed server estate. Actively contribute to continuous application and process improvement through product and documentation review, process refinement and systems configuration and implementation Handle, prioritise and effectively respond to a wide variety of user request encompassing issues including laptops, networks, backups, servers and software Contribute to service improvement through the monitoring and tracking of case closure to ensure SLAs are met Support the implementation of new technologies, solutions and services, in line with current industry standards and business strategy Providing 3rd and 4th line support of Physical and Virtual Windows Servers and associated Wintel back-office infrastructure e.g., AD, DFS, DHCP, DNS, ADFS, WDS, WSUS. Ongoing maintenance of standards and processes relating to Systems Engineering's services. Proactive scheduled maintenance, BCP, DR and capacity planning. Experience needed VMware ESXi v6.7/7.0, Microsoft Hyper-V Windows Server 2 Experience administering the O365 Microsoft stack Have extensive Microsoft OS Platform and Active Directory support experience Good understanding of Microsoft Azure as well as mail hygiene solutions such as Mimecast Experience of managing a mixture of physical, virtual/cloud and hybrid datacentre environments, along with experience of managing DR environments and managing failover DR environments, as well as substantial experience of troubleshooting and problem solving Windows patch management Knowledge of end point security/protection/encryption Good working knowledge of network infrastructure Experience of producing detailed documentation Accustomed to working within the ITIL framework Accustomed to working within an ISO 27001 accredited organisation Have a minimum of 5 years' experience in a similar role Have achieved Microsoft Certified Professional status and VMWare certified professional Veeam Backup Technologies Linux Technologies PKI Certificate infrastructure Avaya telephony platforms An understanding of HPE enterprise architectures around compute & storage (Simplivity Hyperconverged Platform) Experience of supporting Aruba Infrastructure - switches and access points Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Sep 14, 2021
Full time
Infrastructure Engineer / 3rd Line Senior Infrastructure Engineer Lincoln Up to £40,000 Your new role You will assist in supporting business critical IT systems and implement new Infrastructure projects across my clients UK and European operations. The successful candidate will provide support to the 1st & 2nd line functions of the IT Infrastructure Team in addition to project activities. This role requires strong experience with VMware, Microsoft Windows Server (2012/16/19), Active Directory, Enterprise Wintel technologies and experience with the Microsoft Azure platform. Responsibilities As well as providing day-to-day 3rd and 4th line support for business-critical applications, you will also have a good all-round understanding of back-office infrastructure, with strong practical experience in managing, monitoring and maintaining a large, UK & European dispersed server estate. Actively contribute to continuous application and process improvement through product and documentation review, process refinement and systems configuration and implementation Handle, prioritise and effectively respond to a wide variety of user request encompassing issues including laptops, networks, backups, servers and software Contribute to service improvement through the monitoring and tracking of case closure to ensure SLAs are met Support the implementation of new technologies, solutions and services, in line with current industry standards and business strategy Providing 3rd and 4th line support of Physical and Virtual Windows Servers and associated Wintel back-office infrastructure e.g., AD, DFS, DHCP, DNS, ADFS, WDS, WSUS. Ongoing maintenance of standards and processes relating to Systems Engineering's services. Proactive scheduled maintenance, BCP, DR and capacity planning. Experience needed VMware ESXi v6.7/7.0, Microsoft Hyper-V Windows Server 2 Experience administering the O365 Microsoft stack Have extensive Microsoft OS Platform and Active Directory support experience Good understanding of Microsoft Azure as well as mail hygiene solutions such as Mimecast Experience of managing a mixture of physical, virtual/cloud and hybrid datacentre environments, along with experience of managing DR environments and managing failover DR environments, as well as substantial experience of troubleshooting and problem solving Windows patch management Knowledge of end point security/protection/encryption Good working knowledge of network infrastructure Experience of producing detailed documentation Accustomed to working within the ITIL framework Accustomed to working within an ISO 27001 accredited organisation Have a minimum of 5 years' experience in a similar role Have achieved Microsoft Certified Professional status and VMWare certified professional Veeam Backup Technologies Linux Technologies PKI Certificate infrastructure Avaya telephony platforms An understanding of HPE enterprise architectures around compute & storage (Simplivity Hyperconverged Platform) Experience of supporting Aruba Infrastructure - switches and access points Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
AR226 - Linux DevOps Engineer Location: Shrivenham, Swindon Salary: £50,000 - £60,000 Overview: First Military Recruitment are currently seeking a Linux DevOps Engineer on behalf of one of our clients. You will be part of a small, agile and talented team responsible for developing, building and supporting of Linux and open source solutions within a secure managed services context along with diagnosing and resolving problems with existing Linux infrastructure. Our client encourages applications from ex-military personnel however all candidates will be given due consideration. Duties and Responsibilities: Design and improve our secure Linux hosted offerings over multiple platforms. Support the development and implementation of Open Source and DevOps tooling for use internally and with our customers. Provide 3rd line technical support and fault resolution to 1st/2nd line support teams. Provide technical advice, and act as a focal point for technical personnel within their area of responsibility. Help drive adoption of automation tooling throughout the business. Understanding and knowledge of Agile/Scrum working practices. DevOps toolsets, Linux OS deployments and maintenance. A working knowledge of TCP/IP Networking. Knowledge and understanding of OS security hardening techniques. Skills and Qualifications: A minimum of 2 years' experience working within a Linux engineering environment and a working experience of DevOps. Enterprise Linux OS (Red Hat, CentOS, Oracle). CI/CD pipelines. DevOps toolsets including Terraform, Git, Packer and Vault. Configuration management - Ansible or Puppet. Database administration (MySQL, PostgreSQL, MariaDB or InfluxDB). Discipline to follow ITIL best practices and ISO9001, ISO20000, & ISO27001 certifications. Discipline to follow development and deployment best practices. Analytical & Problem solving skills. Excellent Time Management & organisational skills. A flexible approach to work at all times and the commitment to ensure tasks are completed to deadline. Work autonomously or as part of a Team. Prepared to travel when necessary to customer site or other locations. Ability to obtain (without restrictions) Security Clearance to at least SC level. Desirable: Network technologies (LAN, WAN, Cisco switching, Juniper and Fortinet security products) and working knowledge of TCP/IP networking. Virtualisation management experience - VMware, XenServer, OpenStack or Hyper-V. Working knowledge of Kubernetes or Openshift. Red Hat Satellite. Linux PKI. Red Hat Certified Systems Administrator or equivalent experience. Red Hat Satellite. Kubernetes Certified Administrator. VMware Cloud Native Master Specialist. Location: Shrivenham, Swindon Salary: £50,000 - £60,000
Sep 14, 2021
Full time
AR226 - Linux DevOps Engineer Location: Shrivenham, Swindon Salary: £50,000 - £60,000 Overview: First Military Recruitment are currently seeking a Linux DevOps Engineer on behalf of one of our clients. You will be part of a small, agile and talented team responsible for developing, building and supporting of Linux and open source solutions within a secure managed services context along with diagnosing and resolving problems with existing Linux infrastructure. Our client encourages applications from ex-military personnel however all candidates will be given due consideration. Duties and Responsibilities: Design and improve our secure Linux hosted offerings over multiple platforms. Support the development and implementation of Open Source and DevOps tooling for use internally and with our customers. Provide 3rd line technical support and fault resolution to 1st/2nd line support teams. Provide technical advice, and act as a focal point for technical personnel within their area of responsibility. Help drive adoption of automation tooling throughout the business. Understanding and knowledge of Agile/Scrum working practices. DevOps toolsets, Linux OS deployments and maintenance. A working knowledge of TCP/IP Networking. Knowledge and understanding of OS security hardening techniques. Skills and Qualifications: A minimum of 2 years' experience working within a Linux engineering environment and a working experience of DevOps. Enterprise Linux OS (Red Hat, CentOS, Oracle). CI/CD pipelines. DevOps toolsets including Terraform, Git, Packer and Vault. Configuration management - Ansible or Puppet. Database administration (MySQL, PostgreSQL, MariaDB or InfluxDB). Discipline to follow ITIL best practices and ISO9001, ISO20000, & ISO27001 certifications. Discipline to follow development and deployment best practices. Analytical & Problem solving skills. Excellent Time Management & organisational skills. A flexible approach to work at all times and the commitment to ensure tasks are completed to deadline. Work autonomously or as part of a Team. Prepared to travel when necessary to customer site or other locations. Ability to obtain (without restrictions) Security Clearance to at least SC level. Desirable: Network technologies (LAN, WAN, Cisco switching, Juniper and Fortinet security products) and working knowledge of TCP/IP networking. Virtualisation management experience - VMware, XenServer, OpenStack or Hyper-V. Working knowledge of Kubernetes or Openshift. Red Hat Satellite. Linux PKI. Red Hat Certified Systems Administrator or equivalent experience. Red Hat Satellite. Kubernetes Certified Administrator. VMware Cloud Native Master Specialist. Location: Shrivenham, Swindon Salary: £50,000 - £60,000
IT Support Technician (Shift Working) - Full time - Department: CODAS & IT - Salary: £33,297 to £35,520 + excellent benefits including outstanding pension - Confirmed Grade: Level 4 - Site Location: UKAEA Culham, Oxfordshire or Rotherham, Yorkshire Company Description By 2050, the planet could be using twice as much electricity compared to today. Are you interested in contributing and helping to shape the future of the world's energy? If so, read on. Fusion, the process that powers the sun and stars, is one of the most promising options for generating the cleaner, carbon-free energy that our world badly needs. UKAEA are at the forefront of realising energy from fusion, working with industry and research partners to deliver the ground-breaking developments that will underpin tomorrow's fusion power stations with the aim of bringing fusion electricity to the grid. Who are we looking for? The UK Atomic Energy Authority have an excellent opportunity for an IT Support Technician to join their shift team within the CODAS & IT department. The IT Support team consists of 12 employees who are responsible for providing IT support for circa 1,800 on-site users (plus additional remote users) operating approximately 3,000 servers, PCs, laptops and other devices across the Culham site. As an IT Support Technician, you will form part of the CST shift team providing 24/7 1st line support for experimental, scientific and business IT systems, primarily within the primary and secondary data centre facilities. This includes data centre infrastructure such as cooling and power systems, racks, servers, storage systems, plant computer systems, networks, printers, software and video conferencing services. In addition, the role involves the monitoring of services using various software tools. You will be involved with the use and development of IT support services including internal processes and web-based intranet information systems. You will also maintain high standards of service delivery with an emphasis on timely and efficient management of tasks; to respond to or escalate incidents and requests. You will also provide a vital first contact role in monitoring, diagnosing and resolving IT problems to ensure services are ready and available to the experiment and business users. The role involves working closely with 2nd/3rd line IT support teams as well as site facility teams and external service providers. Please note that this role will involve you providing support to the J2 Shift technician and IRO teams for the Communications Officer and search/lockup role. You will also carry out the duties of Fire Warden. What will you be responsible for? - Provide hardware support for computer platforms including PCs, laptops, tablets, servers and storage arrays - Provide Operating System support for Microsoft Windows, Linux, macOS and IOS - Provide support and monitoring of the site networks and service infrastructure - Support data centre power and environmental systems - Assist in the assembly and installation of IT computer racks and embedded systems - Develop processes and procedures to assist the support team tasks and activities - Produce knowledge articles for inclusion into the ITSM tool to aid and promote user self-service Essential skills, experience and competence required - A-level or equivalent (e.g. BTEC, HNC) in an IT or science-related subject - Experience of working within an IT support environment - Good knowledge of Microsoft Windows with optional MAC operating systems - Good knowledge of Microsoft Office 365 including Word, Excel, Outlook, OneDrive and SharePoint - Good knowledge of PC, laptop, server, storage system and peripheral hardware - Good knowledge of wired and wireless networks - Experience of using a recognised ITSM application - Excellent communication skills Desirable skills, experience and competence - Experience of working and supporting a medium-sized data centre. What we offer - A competitive salary - A culture committed to being fully inclusive, supported by a Being Inclusive Strategy and Inclusion Ambassadors - An Employee Assistance Programme and trained Mental Health First Aiders, with a full calendar of health and wellbeing initiatives - Flexible working options including family-friendly policies - Emergency leave (paid) - 30.5 days' annual leave (including privilege days and 3 days between Christmas and New Year) increased with length of service - Wide range of career development opportunities (e.g. professional registration, internal promotions, coaching and mentoring programme) - Outstanding defined benefit pension scheme - Annual corporate bonus scheme - Relocation allowance (if eligible) We welcome applications from under-represented groups, particularly from individuals from Black and other ethnic minority backgrounds, including nationality and citizenship, people with disabilities, (visible and hidden) and women. Our dedicated Equality, Diversity and Inclusion Partner, with the support of our Inclusion Ambassadors, is actively promoting and advancing diversity and inclusion in the organisation to help make our organisation an employer of choice. We are easily accessible by car and are a 10 minute walk from Culham Railway Station. Please be advised that this vacancy is scheduled to close on 6th April 2021 but may close earlier than stated if large or sufficient numbers of applications are received. Please note, all employees working at the UK Atomic Energy Authority will be required to complete an online Disclosure Certificate application as part of their clearance.
Mar 17, 2021
Full time
IT Support Technician (Shift Working) - Full time - Department: CODAS & IT - Salary: £33,297 to £35,520 + excellent benefits including outstanding pension - Confirmed Grade: Level 4 - Site Location: UKAEA Culham, Oxfordshire or Rotherham, Yorkshire Company Description By 2050, the planet could be using twice as much electricity compared to today. Are you interested in contributing and helping to shape the future of the world's energy? If so, read on. Fusion, the process that powers the sun and stars, is one of the most promising options for generating the cleaner, carbon-free energy that our world badly needs. UKAEA are at the forefront of realising energy from fusion, working with industry and research partners to deliver the ground-breaking developments that will underpin tomorrow's fusion power stations with the aim of bringing fusion electricity to the grid. Who are we looking for? The UK Atomic Energy Authority have an excellent opportunity for an IT Support Technician to join their shift team within the CODAS & IT department. The IT Support team consists of 12 employees who are responsible for providing IT support for circa 1,800 on-site users (plus additional remote users) operating approximately 3,000 servers, PCs, laptops and other devices across the Culham site. As an IT Support Technician, you will form part of the CST shift team providing 24/7 1st line support for experimental, scientific and business IT systems, primarily within the primary and secondary data centre facilities. This includes data centre infrastructure such as cooling and power systems, racks, servers, storage systems, plant computer systems, networks, printers, software and video conferencing services. In addition, the role involves the monitoring of services using various software tools. You will be involved with the use and development of IT support services including internal processes and web-based intranet information systems. You will also maintain high standards of service delivery with an emphasis on timely and efficient management of tasks; to respond to or escalate incidents and requests. You will also provide a vital first contact role in monitoring, diagnosing and resolving IT problems to ensure services are ready and available to the experiment and business users. The role involves working closely with 2nd/3rd line IT support teams as well as site facility teams and external service providers. Please note that this role will involve you providing support to the J2 Shift technician and IRO teams for the Communications Officer and search/lockup role. You will also carry out the duties of Fire Warden. What will you be responsible for? - Provide hardware support for computer platforms including PCs, laptops, tablets, servers and storage arrays - Provide Operating System support for Microsoft Windows, Linux, macOS and IOS - Provide support and monitoring of the site networks and service infrastructure - Support data centre power and environmental systems - Assist in the assembly and installation of IT computer racks and embedded systems - Develop processes and procedures to assist the support team tasks and activities - Produce knowledge articles for inclusion into the ITSM tool to aid and promote user self-service Essential skills, experience and competence required - A-level or equivalent (e.g. BTEC, HNC) in an IT or science-related subject - Experience of working within an IT support environment - Good knowledge of Microsoft Windows with optional MAC operating systems - Good knowledge of Microsoft Office 365 including Word, Excel, Outlook, OneDrive and SharePoint - Good knowledge of PC, laptop, server, storage system and peripheral hardware - Good knowledge of wired and wireless networks - Experience of using a recognised ITSM application - Excellent communication skills Desirable skills, experience and competence - Experience of working and supporting a medium-sized data centre. What we offer - A competitive salary - A culture committed to being fully inclusive, supported by a Being Inclusive Strategy and Inclusion Ambassadors - An Employee Assistance Programme and trained Mental Health First Aiders, with a full calendar of health and wellbeing initiatives - Flexible working options including family-friendly policies - Emergency leave (paid) - 30.5 days' annual leave (including privilege days and 3 days between Christmas and New Year) increased with length of service - Wide range of career development opportunities (e.g. professional registration, internal promotions, coaching and mentoring programme) - Outstanding defined benefit pension scheme - Annual corporate bonus scheme - Relocation allowance (if eligible) We welcome applications from under-represented groups, particularly from individuals from Black and other ethnic minority backgrounds, including nationality and citizenship, people with disabilities, (visible and hidden) and women. Our dedicated Equality, Diversity and Inclusion Partner, with the support of our Inclusion Ambassadors, is actively promoting and advancing diversity and inclusion in the organisation to help make our organisation an employer of choice. We are easily accessible by car and are a 10 minute walk from Culham Railway Station. Please be advised that this vacancy is scheduled to close on 6th April 2021 but may close earlier than stated if large or sufficient numbers of applications are received. Please note, all employees working at the UK Atomic Energy Authority will be required to complete an online Disclosure Certificate application as part of their clearance.
This is an amazing opportunity for an IT professional to have flexible working. Reduced hours during school holidays and a generous holiday allowance.
Support and System Administrator
Salary up to £35,000 FTE (grade B/C) including generous holiday allowance
London office with the opportunity to work from home
The role will include the following duties:
System Administration of Linux servers and internal IT infrastructure
Providing 3rd line support to their customers via the Operations team
Involvement in systems architecture
Some involvement in code level solutions
Supporting a range of bespoke software solutions for both their internal use and their members use
Supporting our internal teams with IT and the use of Office 365
IT Information
All production environments are Linux based, but you will have the choice of Linux,Mac or Windows development environment
They use PHP for backend development with some NodeJS and Python, and HTML/SASS/JS for the frontend mainly using MithrilJS framework with some legacy use of JQuery and KnockOutJS.
Office 365
A bit about the company…
Our client’s network is made up of over 2,500 schools, colleges and alternative education providers spanning key stages 1-5. As a membership organisation, they collaborate, share best practice and equip leaders so they can support their teams and, ultimately, provide everyone in schools with a better future and brighter hope.
Their IT team, currently of three, is part of a wider Operations Team which is a vital part of their service to schools, providing efficient and personal interactions with our schools and colleagues. They are knowledgeable, committed and high performing people who contribute significantly to the company’s success.
Suitable skills and experience include IT Helpdesk, 3rd Line IT Support, Senior IT Support Technician, IT Support Engineer, 1st / 2nd Line Helpdesk Engineer, Support and System Administrator
Nov 02, 2020
Part time
This is an amazing opportunity for an IT professional to have flexible working. Reduced hours during school holidays and a generous holiday allowance.
Support and System Administrator
Salary up to £35,000 FTE (grade B/C) including generous holiday allowance
London office with the opportunity to work from home
The role will include the following duties:
System Administration of Linux servers and internal IT infrastructure
Providing 3rd line support to their customers via the Operations team
Involvement in systems architecture
Some involvement in code level solutions
Supporting a range of bespoke software solutions for both their internal use and their members use
Supporting our internal teams with IT and the use of Office 365
IT Information
All production environments are Linux based, but you will have the choice of Linux,Mac or Windows development environment
They use PHP for backend development with some NodeJS and Python, and HTML/SASS/JS for the frontend mainly using MithrilJS framework with some legacy use of JQuery and KnockOutJS.
Office 365
A bit about the company…
Our client’s network is made up of over 2,500 schools, colleges and alternative education providers spanning key stages 1-5. As a membership organisation, they collaborate, share best practice and equip leaders so they can support their teams and, ultimately, provide everyone in schools with a better future and brighter hope.
Their IT team, currently of three, is part of a wider Operations Team which is a vital part of their service to schools, providing efficient and personal interactions with our schools and colleagues. They are knowledgeable, committed and high performing people who contribute significantly to the company’s success.
Suitable skills and experience include IT Helpdesk, 3rd Line IT Support, Senior IT Support Technician, IT Support Engineer, 1st / 2nd Line Helpdesk Engineer, Support and System Administrator
This is an amazing opportunity for an IT professional to have flexible working. Reduced hours during school holidays and a generous holiday allowance.
PHP Full Stack Developer
Salary up to £45,000 FTE (grade C) including generous holiday allowance
London office with the opportunity to work from home
The role will include the following duties:
Working as a full stack developer on both development projects and alterations with a focus on user experience and aesthetics as much as backend efficiency
Become familiar with the company’s products and systems
Contribute to a range of development projects that the company are working on.
Working with their Operations and IT team to assist in the support of the company’s products
IT Information
All production environments are Linux based, but you will have the choice of Linux, Mac or Windows development environment
They use PHP for backend development with some NodeJS and Python, and HTML/SASS/JS for the frontend mainly using MithrilJS framework with some legacy use of JQuery and KnockOutJS.
A bit about the company…
Our client’s network is made up of over 2,500 schools, colleges and alternative education providers spanning key stages 1-5. As a membership organisation, they collaborate, share best practice and equip leaders so they can support their teams and, ultimately, provide everyone in schools with a better future and brighter hope.
Their IT team, currently of three, is part of a wider Operations Team which is a vital part of their service to schools, providing efficient and personal interactions with our schools and colleagues. They are knowledgeable, committed and high performing people who contribute significantly to the company’s success.
Suitable skills and experience include IT Helpdesk, 3rd Line IT Support, Senior IT Support Technician, IT Support Engineer, 1st / 2nd Line Helpdesk Engineer, PHP Full Stack Developer
Nov 02, 2020
Part time
This is an amazing opportunity for an IT professional to have flexible working. Reduced hours during school holidays and a generous holiday allowance.
PHP Full Stack Developer
Salary up to £45,000 FTE (grade C) including generous holiday allowance
London office with the opportunity to work from home
The role will include the following duties:
Working as a full stack developer on both development projects and alterations with a focus on user experience and aesthetics as much as backend efficiency
Become familiar with the company’s products and systems
Contribute to a range of development projects that the company are working on.
Working with their Operations and IT team to assist in the support of the company’s products
IT Information
All production environments are Linux based, but you will have the choice of Linux, Mac or Windows development environment
They use PHP for backend development with some NodeJS and Python, and HTML/SASS/JS for the frontend mainly using MithrilJS framework with some legacy use of JQuery and KnockOutJS.
A bit about the company…
Our client’s network is made up of over 2,500 schools, colleges and alternative education providers spanning key stages 1-5. As a membership organisation, they collaborate, share best practice and equip leaders so they can support their teams and, ultimately, provide everyone in schools with a better future and brighter hope.
Their IT team, currently of three, is part of a wider Operations Team which is a vital part of their service to schools, providing efficient and personal interactions with our schools and colleagues. They are knowledgeable, committed and high performing people who contribute significantly to the company’s success.
Suitable skills and experience include IT Helpdesk, 3rd Line IT Support, Senior IT Support Technician, IT Support Engineer, 1st / 2nd Line Helpdesk Engineer, PHP Full Stack Developer
IT SUPPORT ENGINEER
Reporting to the Head of IT
Squint Opera are a creative company, a large and talented team crafting extraordinary and unique work across many disciplines – from video content and animation, to interactive exhibitions, branding, websites, design, games and strategy. We work across different sectors, from the built environment, to arts and culture, children’s entertainment, events and placemaking. Our goal is to always produce great work, and to have fun.
Like other media companies we have a large IT footprint, lots of different software and tools, and a large render server farm. The IT team therefore needs to expand to provide support and maintenance as our IT footprint increases.
Summary
We are looking for a 2nd/3rd line Technical Support Engineer to provide pro-active support to our production team working across a broad range of technologies. You will be relied upon to diagnose and troubleshoot technical issues including account setup and network configuration. The role involves 1st line support to 3rd line support, must have can do attitude along with good communication and technical skills. In this role you will have a problem-solving attitude along with the ability to give clear technical instructions. Office based full-time role, occasional weekend work will be required and compensated with time off in lieu.
Main Responsibilities
Addressing user tickets regarding hardware, software and networking
Build and install PCs, Macs, telephone systems, wireless networks and peripheral devices related to desktop infrastructure
Manage and deploy software licenses
Maintain installations with routine maintenance
Manage and troubleshoot conferencing solutions (Webex, Zoom, Skype etc.)
Ensure all issues are properly logged
Prioritise and manage several open issues at any one time
Tracking issues through to resolution
Properly escalate unresolved issues to Head of IT & Production Director
Keeping IT records up to date and accurate
Document technical knowledge in the form of standards
Move computers and desks when needed, oversee office moves
Character Traits
Thrives in a varied, people facing role
Natural problem solver
Excellent communicator
Pro-active and responsive
Friendly and helpful
Organised and methodical
Qualifications / Experience
Required
>3 years experience as a IT Support Engineer or similar role in a creative production or post-production environment
Hands on experience with Windows /Mac OS environments
Microsoft Server, up to 2016 / 2019
Active Directory / Group Policy
Experience of Deployment tools like Microsoft SCCM
Ability to diagnose and troubleshoot basic technical issues
Ability to provide step by step technical help, both written and verbal
Familiarity with remote desktop applications
Familiarity with FTP
Experience of some level of Security/Firewall devices
Performing Tape Backup & Restore using Backup Exec.
Centrally Managed Antivirus
Office365 or Google Gsuite experience
Basic networking and patching
Desirable
Relevant certifications (e.g. MCP, MCSE, ITIL)
Degree in relevant field (e.g. Computer Science, Networking, Information Systems)
Any experience with Linux systems will be a plus.
Full-time
Salary: £28,000 to £35,000 depending on experience.
09.30 – 18.00 Mon – Friday with 1 hour for lunch
Please send your CV and salary expectations in the subject line to people@squintopera.com
Feb 17, 2020
Full time
IT SUPPORT ENGINEER
Reporting to the Head of IT
Squint Opera are a creative company, a large and talented team crafting extraordinary and unique work across many disciplines – from video content and animation, to interactive exhibitions, branding, websites, design, games and strategy. We work across different sectors, from the built environment, to arts and culture, children’s entertainment, events and placemaking. Our goal is to always produce great work, and to have fun.
Like other media companies we have a large IT footprint, lots of different software and tools, and a large render server farm. The IT team therefore needs to expand to provide support and maintenance as our IT footprint increases.
Summary
We are looking for a 2nd/3rd line Technical Support Engineer to provide pro-active support to our production team working across a broad range of technologies. You will be relied upon to diagnose and troubleshoot technical issues including account setup and network configuration. The role involves 1st line support to 3rd line support, must have can do attitude along with good communication and technical skills. In this role you will have a problem-solving attitude along with the ability to give clear technical instructions. Office based full-time role, occasional weekend work will be required and compensated with time off in lieu.
Main Responsibilities
Addressing user tickets regarding hardware, software and networking
Build and install PCs, Macs, telephone systems, wireless networks and peripheral devices related to desktop infrastructure
Manage and deploy software licenses
Maintain installations with routine maintenance
Manage and troubleshoot conferencing solutions (Webex, Zoom, Skype etc.)
Ensure all issues are properly logged
Prioritise and manage several open issues at any one time
Tracking issues through to resolution
Properly escalate unresolved issues to Head of IT & Production Director
Keeping IT records up to date and accurate
Document technical knowledge in the form of standards
Move computers and desks when needed, oversee office moves
Character Traits
Thrives in a varied, people facing role
Natural problem solver
Excellent communicator
Pro-active and responsive
Friendly and helpful
Organised and methodical
Qualifications / Experience
Required
>3 years experience as a IT Support Engineer or similar role in a creative production or post-production environment
Hands on experience with Windows /Mac OS environments
Microsoft Server, up to 2016 / 2019
Active Directory / Group Policy
Experience of Deployment tools like Microsoft SCCM
Ability to diagnose and troubleshoot basic technical issues
Ability to provide step by step technical help, both written and verbal
Familiarity with remote desktop applications
Familiarity with FTP
Experience of some level of Security/Firewall devices
Performing Tape Backup & Restore using Backup Exec.
Centrally Managed Antivirus
Office365 or Google Gsuite experience
Basic networking and patching
Desirable
Relevant certifications (e.g. MCP, MCSE, ITIL)
Degree in relevant field (e.g. Computer Science, Networking, Information Systems)
Any experience with Linux systems will be a plus.
Full-time
Salary: £28,000 to £35,000 depending on experience.
09.30 – 18.00 Mon – Friday with 1 hour for lunch
Please send your CV and salary expectations in the subject line to people@squintopera.com
Reporting to the Head of IT
Squint Opera are a creative company, a large and talented team crafting extraordinary and unique work across many disciplines – from video content and animation, to interactive exhibitions, branding, websites, design, games and strategy. We work across different sectors, from the built environment, to arts and culture, children’s entertainment, events and placemaking. Our goal is to always produce great work, and to have fun.
Like other media companies we have a large IT footprint, lots of different software and tools, and a large render server farm. The IT team therefore needs to expand to provide support and maintenance as our IT footprint increases.
Summary
We are looking for a 2nd/3rd line Technical Support Engineer to provide pro-active support to our production team working across a broad range of technologies. You will be relied upon to diagnose and troubleshoot technical issues including account setup and network configuration. The role involves 1st line support to 3rd line support, must have can do attitude along with good communication and technical skills. In this role you will have a problem-solving attitude along with the ability to give clear technical instructions. Office based full-time role, occasional weekend work will be required and compensated with time off in lieu.
Main Responsibilities
Addressing user tickets regarding hardware, software and networking
Build and install PCs, Macs, telephone systems, wireless networks and peripheral devices related to desktop infrastructure
Manage and deploy software licenses
Maintain installations with routine maintenance
Manage and troubleshoot conferencing solutions (Webex, Zoom, Skype etc.)
Ensure all issues are properly logged
Prioritise and manage several open issues at any one time
Tracking issues through to resolution
Properly escalate unresolved issues to Head of IT & Production Director
Keeping IT records up to date and accurate
Document technical knowledge in the form of standards
Move computers and desks when needed, oversee office moves
Character Traits
Thrives in a varied, people facing role
Natural problem solver
Excellent communicator
Pro-active and responsive
Friendly and helpful
Organised and methodical
Qualifications / Experience
Required
>3 years experience as a IT Support Engineer or similar role in a creative production or post-production environment
Hands on experience with Windows /Mac OS environments
Microsoft Server, up to 2016 / 2019
Active Directory / Group Policy
Experience of Deployment tools like Microsoft SCCM
Ability to diagnose and troubleshoot basic technical issues
Ability to provide step by step technical help, both written and verbal
Familiarity with remote desktop applications
Familiarity with FTP
Experience of some level of Security/Firewall devices
Performing Tape Backup & Restore using Backup Exec.
Centrally Managed Antivirus
Office365 or Google Gsuite experience
Basic networking and patching
Desirable
Relevant certifications (e.g. MCP, MCSE, ITIL)
Degree in relevant field (e.g. Computer Science, Networking, Information Systems)
Any experience with Linux systems will be a plus.
Full-time
Salary: £28,000 to £35,000 depending on experience.
09.30 – 18.00 Mon – Friday with 1 hour for lunch
Please send your CV and salary expectations in the subject line to people@squintopera.com
Aug 20, 2019
Full time
Reporting to the Head of IT
Squint Opera are a creative company, a large and talented team crafting extraordinary and unique work across many disciplines – from video content and animation, to interactive exhibitions, branding, websites, design, games and strategy. We work across different sectors, from the built environment, to arts and culture, children’s entertainment, events and placemaking. Our goal is to always produce great work, and to have fun.
Like other media companies we have a large IT footprint, lots of different software and tools, and a large render server farm. The IT team therefore needs to expand to provide support and maintenance as our IT footprint increases.
Summary
We are looking for a 2nd/3rd line Technical Support Engineer to provide pro-active support to our production team working across a broad range of technologies. You will be relied upon to diagnose and troubleshoot technical issues including account setup and network configuration. The role involves 1st line support to 3rd line support, must have can do attitude along with good communication and technical skills. In this role you will have a problem-solving attitude along with the ability to give clear technical instructions. Office based full-time role, occasional weekend work will be required and compensated with time off in lieu.
Main Responsibilities
Addressing user tickets regarding hardware, software and networking
Build and install PCs, Macs, telephone systems, wireless networks and peripheral devices related to desktop infrastructure
Manage and deploy software licenses
Maintain installations with routine maintenance
Manage and troubleshoot conferencing solutions (Webex, Zoom, Skype etc.)
Ensure all issues are properly logged
Prioritise and manage several open issues at any one time
Tracking issues through to resolution
Properly escalate unresolved issues to Head of IT & Production Director
Keeping IT records up to date and accurate
Document technical knowledge in the form of standards
Move computers and desks when needed, oversee office moves
Character Traits
Thrives in a varied, people facing role
Natural problem solver
Excellent communicator
Pro-active and responsive
Friendly and helpful
Organised and methodical
Qualifications / Experience
Required
>3 years experience as a IT Support Engineer or similar role in a creative production or post-production environment
Hands on experience with Windows /Mac OS environments
Microsoft Server, up to 2016 / 2019
Active Directory / Group Policy
Experience of Deployment tools like Microsoft SCCM
Ability to diagnose and troubleshoot basic technical issues
Ability to provide step by step technical help, both written and verbal
Familiarity with remote desktop applications
Familiarity with FTP
Experience of some level of Security/Firewall devices
Performing Tape Backup & Restore using Backup Exec.
Centrally Managed Antivirus
Office365 or Google Gsuite experience
Basic networking and patching
Desirable
Relevant certifications (e.g. MCP, MCSE, ITIL)
Degree in relevant field (e.g. Computer Science, Networking, Information Systems)
Any experience with Linux systems will be a plus.
Full-time
Salary: £28,000 to £35,000 depending on experience.
09.30 – 18.00 Mon – Friday with 1 hour for lunch
Please send your CV and salary expectations in the subject line to people@squintopera.com
My client, a design and software agency based in Manchester city centre are looking for an experienced IT Technical Support Engineer to join the service delivery team.
You will provide 1st and 2nd line support and carry out project work to help improve their existing systems to ensure the delivery of quality services to internal and external clients.
Working as a team, you will be supporting all production server environments, networking and desktop services and ensuring communication process is followed regarding high impacting incident and changes.
Responsibilities:
* Monitoring and taking proactive actions to address any alerts which cause concern to reduce the likelihood of service outage.
* You will take ownership of all incident tickets allocated to you and ensure updates are provided to the clients and resolution is progressed to resolve following documented processes and procedures.
* Carry out proactive maintenance work on the production environment.
* Plan and implement improvements to support the developing infrastructure.
* Change and Problem Management activities are also to be followed.
Skills and experience:
* Excellent general IT skills and problem solving abilities
* Strong experience in working within a ticket based system
* Experience of Problem and Change Management
* Desktops - Windows 10 and Mac OS
* Office 365
* Cisco - Firewalls, Routers and Switches desirable
* Windows Server - 2012 R2, 2016 inc. Active Directory and Group Policy
* A good understanding of networking - TCP/IP, DNS, DHCP, WiFi etc)
* Virtualization (VMWare)
* Cloud experience (AWS)
* IT policies (DR, backup, access control, change management etc.)
* Good hands on experience working with Linux systems
* Experience of monitoring tools, we use Zabbix, Splunk, RabbitMQ
* Backup and replication (Veeam)
* ITIL Foundation
* ISO 27001 experience or similar security framework
This is a great opportunity for someone who is looking to join a small, but growing IT team whereby the company supports career development and rewards their staff
Oct 29, 2018
My client, a design and software agency based in Manchester city centre are looking for an experienced IT Technical Support Engineer to join the service delivery team.
You will provide 1st and 2nd line support and carry out project work to help improve their existing systems to ensure the delivery of quality services to internal and external clients.
Working as a team, you will be supporting all production server environments, networking and desktop services and ensuring communication process is followed regarding high impacting incident and changes.
Responsibilities:
* Monitoring and taking proactive actions to address any alerts which cause concern to reduce the likelihood of service outage.
* You will take ownership of all incident tickets allocated to you and ensure updates are provided to the clients and resolution is progressed to resolve following documented processes and procedures.
* Carry out proactive maintenance work on the production environment.
* Plan and implement improvements to support the developing infrastructure.
* Change and Problem Management activities are also to be followed.
Skills and experience:
* Excellent general IT skills and problem solving abilities
* Strong experience in working within a ticket based system
* Experience of Problem and Change Management
* Desktops - Windows 10 and Mac OS
* Office 365
* Cisco - Firewalls, Routers and Switches desirable
* Windows Server - 2012 R2, 2016 inc. Active Directory and Group Policy
* A good understanding of networking - TCP/IP, DNS, DHCP, WiFi etc)
* Virtualization (VMWare)
* Cloud experience (AWS)
* IT policies (DR, backup, access control, change management etc.)
* Good hands on experience working with Linux systems
* Experience of monitoring tools, we use Zabbix, Splunk, RabbitMQ
* Backup and replication (Veeam)
* ITIL Foundation
* ISO 27001 experience or similar security framework
This is a great opportunity for someone who is looking to join a small, but growing IT team whereby the company supports career development and rewards their staff