Fusion people are actively recruiting for a Plumbing and Drainage business who are looking for a Helpdesk Administrator to work on the service desk dealing with day to day operations based out of their regional office in Kent. This is a great opportunity to join their friendly team which encourage innovation, collaboration, and most of all a great working environment. The Role: Accept incoming calls handling client, sub-contractor, supplier, and field engineer queries/ requests. Manage work orders from initial enquiry to completion. Maintain schedules to ensure that sufficient work during each working day is scheduled to field engineers. Source and purchase materials necessary to complete work orders within budget. Co-ordinate materials and engineering resource to meet client our timescales. Ensure all necessary completion Job Sheets, invoices and photos are received within a timely manner on the CRM system. Raise purchase orders for suppliers and sub-contractors, receipting POs once complete. Ensure weekly invoicing targets are achieved. Report contract performance, trends, and issues to the Operations Manager. Maintain strong relationships with clients, sub-contractors, suppliers, and field engineers. Assist the Operations Manager with queries and operational tasks as requested Ensure all KPI set by our clients are meet where possible and escalated internal if not possible. Qualities of candidate and package: Experience in a helpdesk environment, Great communication skills with the ability to work to deadlines. Ability to work under own initiative & self-motivate. Job Types: Full-time, Permanent Salary: Negotiable depending on experience. M ore information can be provided upon successful application. Please contact Sam Day from the Bristol Fusion People Bristol office for more details. Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
Mar 29, 2024
Full time
Fusion people are actively recruiting for a Plumbing and Drainage business who are looking for a Helpdesk Administrator to work on the service desk dealing with day to day operations based out of their regional office in Kent. This is a great opportunity to join their friendly team which encourage innovation, collaboration, and most of all a great working environment. The Role: Accept incoming calls handling client, sub-contractor, supplier, and field engineer queries/ requests. Manage work orders from initial enquiry to completion. Maintain schedules to ensure that sufficient work during each working day is scheduled to field engineers. Source and purchase materials necessary to complete work orders within budget. Co-ordinate materials and engineering resource to meet client our timescales. Ensure all necessary completion Job Sheets, invoices and photos are received within a timely manner on the CRM system. Raise purchase orders for suppliers and sub-contractors, receipting POs once complete. Ensure weekly invoicing targets are achieved. Report contract performance, trends, and issues to the Operations Manager. Maintain strong relationships with clients, sub-contractors, suppliers, and field engineers. Assist the Operations Manager with queries and operational tasks as requested Ensure all KPI set by our clients are meet where possible and escalated internal if not possible. Qualities of candidate and package: Experience in a helpdesk environment, Great communication skills with the ability to work to deadlines. Ability to work under own initiative & self-motivate. Job Types: Full-time, Permanent Salary: Negotiable depending on experience. M ore information can be provided upon successful application. Please contact Sam Day from the Bristol Fusion People Bristol office for more details. Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
AEJ Consulting Ltd
Letchworth Garden City, Hertfordshire
My client is a growing technology organisation which focuses on providing innovative software solutions to streamline complexities, automate repetitive tasks, and enhances productivity. They are seeking an experience IT manager who specialize in Microsoft and third party systems to oversee the management of their IT systems. You will also be leading a team of IT professionals, managing vendor relationships, as well as ensuring the efficient and secure operation of their technology infrastructure. Responsibilities: Microsoft Systems Administration: Overseeing the administration of Microsoft technologies, such as Windows Server, Active Directory, Exchange Server, SQL Server and Sharepoint, ensuring the stability, security and performance of these systems through proactive monitoring, maintenance and troubleshooting. Third Party System Administration: Managing the administration of third-party applications and systems, which are critical to their business operations (e.g. ERP and CRM systems, collaboration tools, cybersecurity solutions etc.). You will also be collaborating with vendors and internal stakeholders to ensure system configuration is fully optimized as much as possible, as well as resolving issues and implementing upgrades. Vendor Management: Developing and maintaining strong relationships with technology vendors and service providers. You will also be negotiating contracts, SLA's, as well as pricing, to ensure cost-effective solutions that meet their needs, and monitoring vendor performance, resolving disputes, as well as driving continuous improvement throughout service delivery. Team leadership: Leading and mentoring a team of IT professionals, including system administrators, network engineers and support staff. You will also be providing guidance, training and professional development opportunities to enhance team capabilities, as well as creating a culture of collaboration and accountability. Strategic planning: Working closely with senior management in developing IT strategies, roadmaps and budgets that are aligned to business objectives, alongside identifying opportunities to leverage technology for competitive advantage, improving operational efficiency, as well as mitigating cybersecurity risks. Security and Compliance: Implementing and enforcing IT security policies, procedures, and controls to protect data and systems from cyber threats and regulatory compliance requirements. Also staying updated on industry best practices and emerging threats to keep enhancing security posture. Project management: Overseeing IT projects from inception to completion, ensuring they are delivered on time, within budget, as well as according to specifications. Also coordinating resources, managing risks, and communicate progress/updates to stakeholders, to thoroughly ensure successful project outcomes. Technical support: Being a point of escalation for complex technical issues, as well as providing hands-on-support whenever needed. Collaborating extensively with the IT support team to ensure timely resolution of user requests and incidents, whilst also maintaining high levels of customer satisfaction. Qualifications and experience At least five years of proven experience in IT management roles, with a primary focus on Microsoft systems administration, third party application support and administration, alongside vendor management. Be very technically proficient in Microsoft technologies, such as Windows Server, Active Directory, Exchange Server, SQL Server, and SharePoint. Have experience managing third party applications, such as ERP and CRM systems, alongside cybersecurity solutions. Demonstrated success in negotiating vendor contracts, managing vendor relationships, as well as optimizing vendor performance. Possessing excellent leadership and team building skills, having the ability to motivate and develop high performing teams. Have a solid understanding of IT security principles, complains requirements, and risk management practices. Have project management experience, including planning, execution and stakeholder communication. Be an excellent communicator, both written and verbal, having the ability to convey technical concepts to non-technical stakeholders as effectively as possible. Possess relevant certifications, such as Azure Administration Associate, Azure Solutions Architect, or ITIL certifications (desirable but not essential). Have a bachelor's degree in information technology (IT), Computer Science, or similar field.
Mar 29, 2024
Full time
My client is a growing technology organisation which focuses on providing innovative software solutions to streamline complexities, automate repetitive tasks, and enhances productivity. They are seeking an experience IT manager who specialize in Microsoft and third party systems to oversee the management of their IT systems. You will also be leading a team of IT professionals, managing vendor relationships, as well as ensuring the efficient and secure operation of their technology infrastructure. Responsibilities: Microsoft Systems Administration: Overseeing the administration of Microsoft technologies, such as Windows Server, Active Directory, Exchange Server, SQL Server and Sharepoint, ensuring the stability, security and performance of these systems through proactive monitoring, maintenance and troubleshooting. Third Party System Administration: Managing the administration of third-party applications and systems, which are critical to their business operations (e.g. ERP and CRM systems, collaboration tools, cybersecurity solutions etc.). You will also be collaborating with vendors and internal stakeholders to ensure system configuration is fully optimized as much as possible, as well as resolving issues and implementing upgrades. Vendor Management: Developing and maintaining strong relationships with technology vendors and service providers. You will also be negotiating contracts, SLA's, as well as pricing, to ensure cost-effective solutions that meet their needs, and monitoring vendor performance, resolving disputes, as well as driving continuous improvement throughout service delivery. Team leadership: Leading and mentoring a team of IT professionals, including system administrators, network engineers and support staff. You will also be providing guidance, training and professional development opportunities to enhance team capabilities, as well as creating a culture of collaboration and accountability. Strategic planning: Working closely with senior management in developing IT strategies, roadmaps and budgets that are aligned to business objectives, alongside identifying opportunities to leverage technology for competitive advantage, improving operational efficiency, as well as mitigating cybersecurity risks. Security and Compliance: Implementing and enforcing IT security policies, procedures, and controls to protect data and systems from cyber threats and regulatory compliance requirements. Also staying updated on industry best practices and emerging threats to keep enhancing security posture. Project management: Overseeing IT projects from inception to completion, ensuring they are delivered on time, within budget, as well as according to specifications. Also coordinating resources, managing risks, and communicate progress/updates to stakeholders, to thoroughly ensure successful project outcomes. Technical support: Being a point of escalation for complex technical issues, as well as providing hands-on-support whenever needed. Collaborating extensively with the IT support team to ensure timely resolution of user requests and incidents, whilst also maintaining high levels of customer satisfaction. Qualifications and experience At least five years of proven experience in IT management roles, with a primary focus on Microsoft systems administration, third party application support and administration, alongside vendor management. Be very technically proficient in Microsoft technologies, such as Windows Server, Active Directory, Exchange Server, SQL Server, and SharePoint. Have experience managing third party applications, such as ERP and CRM systems, alongside cybersecurity solutions. Demonstrated success in negotiating vendor contracts, managing vendor relationships, as well as optimizing vendor performance. Possessing excellent leadership and team building skills, having the ability to motivate and develop high performing teams. Have a solid understanding of IT security principles, complains requirements, and risk management practices. Have project management experience, including planning, execution and stakeholder communication. Be an excellent communicator, both written and verbal, having the ability to convey technical concepts to non-technical stakeholders as effectively as possible. Possess relevant certifications, such as Azure Administration Associate, Azure Solutions Architect, or ITIL certifications (desirable but not essential). Have a bachelor's degree in information technology (IT), Computer Science, or similar field.
Role: Service Administrator Location: Sheffield Salary: £22,500 - £25,000 (dependent on experience) An excellent opportunity has arisen to join a thriving Sheffield based manufacturing company in a key Service Administrator role planning the day-to-day activities and schedules of the Service and Installation Engineers. Previous experience in a similar administrative role within a Manufacturing or Engineering company is preferred due to the technical knowledge required when liaising with customers and engineers and for ordering correct parts. Key Duties and Responsibilities: Schedule contract services, breakdowns, and installations of machines Spares order entry and invoicing. Provide quotes for parts and labour. Update the CRM system and quote database Monitor and processes where needed van stocks, sales orders and replenishment orders. Preparing and sending new and renewal service contract quotes. Proactively contacting historical and lapsed contract clients Telephone answering/call handling. Emailing out pre visit confirmation sheets Benefits: 25 days holiday (increasing with service to 27) plus statutory holidays Onsite parking EAP System Annual Profit related Bonus Pension Scheme The role will involve interacting with customers, engineers, and other internal departments daily therefore you will need to deliver a first-class approach and service whilst working in a fast-paced environment. This is a full time, permanent opportunity working Monday to Thursday 08:30am - 17:00pm and Friday 08:30 - 12:30pm Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Mar 28, 2024
Full time
Role: Service Administrator Location: Sheffield Salary: £22,500 - £25,000 (dependent on experience) An excellent opportunity has arisen to join a thriving Sheffield based manufacturing company in a key Service Administrator role planning the day-to-day activities and schedules of the Service and Installation Engineers. Previous experience in a similar administrative role within a Manufacturing or Engineering company is preferred due to the technical knowledge required when liaising with customers and engineers and for ordering correct parts. Key Duties and Responsibilities: Schedule contract services, breakdowns, and installations of machines Spares order entry and invoicing. Provide quotes for parts and labour. Update the CRM system and quote database Monitor and processes where needed van stocks, sales orders and replenishment orders. Preparing and sending new and renewal service contract quotes. Proactively contacting historical and lapsed contract clients Telephone answering/call handling. Emailing out pre visit confirmation sheets Benefits: 25 days holiday (increasing with service to 27) plus statutory holidays Onsite parking EAP System Annual Profit related Bonus Pension Scheme The role will involve interacting with customers, engineers, and other internal departments daily therefore you will need to deliver a first-class approach and service whilst working in a fast-paced environment. This is a full time, permanent opportunity working Monday to Thursday 08:30am - 17:00pm and Friday 08:30 - 12:30pm Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Our client based in Woking are seeking an Operations Administrator to support their Customer Service team. This role will involve handling enquiries and administration. There will also be a financial admin aspect to this role. Duties: Handle and process information from customers Use the finance system to reconcile incoming payments Updating information in line with products Support internal colleagues and stakeholders with queries Data entry on a daily basis Experience: Confident user of CRM systems Relevant experience in data administration/customer support previously Strong data entry skills Excellent organisational skills This role requires you to be available immediately!
Mar 28, 2024
Full time
Our client based in Woking are seeking an Operations Administrator to support their Customer Service team. This role will involve handling enquiries and administration. There will also be a financial admin aspect to this role. Duties: Handle and process information from customers Use the finance system to reconcile incoming payments Updating information in line with products Support internal colleagues and stakeholders with queries Data entry on a daily basis Experience: Confident user of CRM systems Relevant experience in data administration/customer support previously Strong data entry skills Excellent organisational skills This role requires you to be available immediately!
Are you a Quality Co-Ordinator who wants to work with a supportive company who will give you on the job training? You will be based in the Head Office in Golborne and will be working with a large established client base. Your main functions will be to support the Quality Department with the day-to-day activities, this is 90% desk based role. The position is ideally suited for someone looking to progress into a Quality role within an ever-expanding company. Salary £21,000 - £26,000 dependent on experience, hours 34 per week, Monday to Thursday 9.00 am to 5.00 pm, Friday 9.00 am to 4.00 pm with one hour for lunch. Quality Co-Ordinator Duties: Provide support to the Quality Manager and the wider team. Monitor and update Quality Management System and resolve appropriate non-conformities within the system. Dealing with day to day internal and external quality concerns and are dealt with in a timely manner. High level of emails and data entry, responding to customer and internal departments emails. Assisting and advising members of the Sales Team in technical enquiries and other quality related issues. Taking calls from customers and communicating internally with other departments. Assist with business project activities where required. Dealing with customer queries through to resolution General administrative duties required within the department. Requirements: Experience in a similar Quality role is desirable however, a Quality Administrator background will also be considered as training will be given. Ideally you would possess a knowledge of automotive components, engineering, however this is not a necessity and other industry backgrounds will be considered as training will be given. Ability to prioritise own workload with a high attention to detail, accurate in data entry and comfortable with administrative duties as the job role is 90% desk based. A good understanding of the investigation and closure of Corrective/Preventative actions. A knowledge of ISO9001:2015 is preferable but not essential. Must have worked in a fast-paced environment with ability to meet targets and deadlines. Essential, must be PC Literate with a good working knowledge of Microsoft office, Word, Excel, and CRMs. We are looking for someone who possess a positive, pro-active, and flexible approach, with the ability to communicate at all levels and can work well within a team. Quality Co-Ordinator Benefits: Free car parking. Company Pension. 25 Days holidays and bank holidays (Christmas shutdown). Staff discount scheme. Apologies but we can only accept applications from candidates that have the right to work in the UK without requiring sponsorship. Mpeople Recruitment Ltd are an employment agency acting on behalf of our clients. Due to the high volume of applications, we receive, as much as we would like to, it is not always possible to respond to unsuccessful applicants. Therefore, if we have not responded to your application within seven days, please assume that on this occasion your application has not been.
Mar 28, 2024
Full time
Are you a Quality Co-Ordinator who wants to work with a supportive company who will give you on the job training? You will be based in the Head Office in Golborne and will be working with a large established client base. Your main functions will be to support the Quality Department with the day-to-day activities, this is 90% desk based role. The position is ideally suited for someone looking to progress into a Quality role within an ever-expanding company. Salary £21,000 - £26,000 dependent on experience, hours 34 per week, Monday to Thursday 9.00 am to 5.00 pm, Friday 9.00 am to 4.00 pm with one hour for lunch. Quality Co-Ordinator Duties: Provide support to the Quality Manager and the wider team. Monitor and update Quality Management System and resolve appropriate non-conformities within the system. Dealing with day to day internal and external quality concerns and are dealt with in a timely manner. High level of emails and data entry, responding to customer and internal departments emails. Assisting and advising members of the Sales Team in technical enquiries and other quality related issues. Taking calls from customers and communicating internally with other departments. Assist with business project activities where required. Dealing with customer queries through to resolution General administrative duties required within the department. Requirements: Experience in a similar Quality role is desirable however, a Quality Administrator background will also be considered as training will be given. Ideally you would possess a knowledge of automotive components, engineering, however this is not a necessity and other industry backgrounds will be considered as training will be given. Ability to prioritise own workload with a high attention to detail, accurate in data entry and comfortable with administrative duties as the job role is 90% desk based. A good understanding of the investigation and closure of Corrective/Preventative actions. A knowledge of ISO9001:2015 is preferable but not essential. Must have worked in a fast-paced environment with ability to meet targets and deadlines. Essential, must be PC Literate with a good working knowledge of Microsoft office, Word, Excel, and CRMs. We are looking for someone who possess a positive, pro-active, and flexible approach, with the ability to communicate at all levels and can work well within a team. Quality Co-Ordinator Benefits: Free car parking. Company Pension. 25 Days holidays and bank holidays (Christmas shutdown). Staff discount scheme. Apologies but we can only accept applications from candidates that have the right to work in the UK without requiring sponsorship. Mpeople Recruitment Ltd are an employment agency acting on behalf of our clients. Due to the high volume of applications, we receive, as much as we would like to, it is not always possible to respond to unsuccessful applicants. Therefore, if we have not responded to your application within seven days, please assume that on this occasion your application has not been.
Head of Salesforce Applications. 1 - 2 days per week in the office Salesforce expert needed for a business critical, high availability, highly complex and customised environment - this role needs someone who has been in a technical Salesforce role and is moved into management and leadership - but still loves to be hands on at the higher level. You will have responsibility and accountability for the entire Salesforce ecosystem, which is the foundation of the business across all operational areas, from Contact centre through to Finance. The system will be maintained, supported, enhanced, and improved in accordance with business priorities and industry best practices. Salesforce is key to the company and is used across all areas of the business. You will Serve as the Subject Matter Expert for all aspects of Salesforce, providing comprehensive knowledge and guidance. Manage the Technology Roadmap of enhancements and upgrades prioritising changes to the system in line with business priorities. Provide technical leadership to the Salesforce team, ensuring effective and efficient operations. Manage the delivery of all technical change, including configuration, custom development, Test and Deploy for Salesforce. Guide multi-discipline teams, both technical and non-technical, including quality assurance testers, administrators, and developers. Establish and enforce best practices for Salesforce technical solutions, data management, security, performance and integrations. Develop enterprise-grade architecture, solutions and processes which truly utilise and realise the value of the (url removed) platform. Lead technical design sessions, architecting and documenting solutions aligned with business objectives, while identifying gaps between current and desired end states. Collaborate with stakeholders to define requirements, deliverables, and set and manage expectations, fostering strong relationships and collaboration. Your background will of course be Salesforce focussed - experience across complex environments along with excellent stakeholder management skills. More specifically you will have: Demonstratable experience with multi-cloud Salesforce solutions using the Salesforce product suite, including Sales Cloud, Service Cloud, Pardot, CRMA, Communities, AppExchange, FinancialForce (Now Certinia), CPQ and complementary technologies. Proven experience in implementing new and optimizing well established Salesforce orgs, demonstrating adaptability and innovation, in-depth understanding Hands-on Salesforce experience, with 3 years of demonstrated experience as a senior Salesforce Developer/ Architect designing and successfully delivering large or transformational outcomes at an enterprise level. Experience with the Salesforce platform preferably in various industries, with multiple Salesforce certifications Developer / Admin with progress towards Architect certification.
Mar 28, 2024
Full time
Head of Salesforce Applications. 1 - 2 days per week in the office Salesforce expert needed for a business critical, high availability, highly complex and customised environment - this role needs someone who has been in a technical Salesforce role and is moved into management and leadership - but still loves to be hands on at the higher level. You will have responsibility and accountability for the entire Salesforce ecosystem, which is the foundation of the business across all operational areas, from Contact centre through to Finance. The system will be maintained, supported, enhanced, and improved in accordance with business priorities and industry best practices. Salesforce is key to the company and is used across all areas of the business. You will Serve as the Subject Matter Expert for all aspects of Salesforce, providing comprehensive knowledge and guidance. Manage the Technology Roadmap of enhancements and upgrades prioritising changes to the system in line with business priorities. Provide technical leadership to the Salesforce team, ensuring effective and efficient operations. Manage the delivery of all technical change, including configuration, custom development, Test and Deploy for Salesforce. Guide multi-discipline teams, both technical and non-technical, including quality assurance testers, administrators, and developers. Establish and enforce best practices for Salesforce technical solutions, data management, security, performance and integrations. Develop enterprise-grade architecture, solutions and processes which truly utilise and realise the value of the (url removed) platform. Lead technical design sessions, architecting and documenting solutions aligned with business objectives, while identifying gaps between current and desired end states. Collaborate with stakeholders to define requirements, deliverables, and set and manage expectations, fostering strong relationships and collaboration. Your background will of course be Salesforce focussed - experience across complex environments along with excellent stakeholder management skills. More specifically you will have: Demonstratable experience with multi-cloud Salesforce solutions using the Salesforce product suite, including Sales Cloud, Service Cloud, Pardot, CRMA, Communities, AppExchange, FinancialForce (Now Certinia), CPQ and complementary technologies. Proven experience in implementing new and optimizing well established Salesforce orgs, demonstrating adaptability and innovation, in-depth understanding Hands-on Salesforce experience, with 3 years of demonstrated experience as a senior Salesforce Developer/ Architect designing and successfully delivering large or transformational outcomes at an enterprise level. Experience with the Salesforce platform preferably in various industries, with multiple Salesforce certifications Developer / Admin with progress towards Architect certification.
Technical Services Administrator - Glasgow Salary - £25000 Working with a leading Property Management company, the role as Technical Services Administrator is to ensure compliance and provide exceptional service to their customers. Key Responsibilities include • Technical Works Certification• Responsible for day-to-day co-ordination and maintenance of our certification and contractor documentation database.• Working with contractors and instructing works for all certificated systems.• Working with the Property Management team to ensure seamless communication of issues arising from certification.• Working with the Property Management team on certification problem solving.• Producing export reports from our database to demonstrate KPI performance relating to % target certification.• Responsible for ensuring contactor registration documentation is up to date.• Ensuring contractor competencies are completed where appropriate.• Ensuring that the database of contractors insurances are up to date• Pursuing contractors for insurances where necessary Specific skills, capabilities & requirements:• Previous experience using a CRM based system is preferable, but not essential If this sounds like an opportunity you would be interested in, please send an updated CV to
Mar 28, 2024
Full time
Technical Services Administrator - Glasgow Salary - £25000 Working with a leading Property Management company, the role as Technical Services Administrator is to ensure compliance and provide exceptional service to their customers. Key Responsibilities include • Technical Works Certification• Responsible for day-to-day co-ordination and maintenance of our certification and contractor documentation database.• Working with contractors and instructing works for all certificated systems.• Working with the Property Management team to ensure seamless communication of issues arising from certification.• Working with the Property Management team on certification problem solving.• Producing export reports from our database to demonstrate KPI performance relating to % target certification.• Responsible for ensuring contactor registration documentation is up to date.• Ensuring contractor competencies are completed where appropriate.• Ensuring that the database of contractors insurances are up to date• Pursuing contractors for insurances where necessary Specific skills, capabilities & requirements:• Previous experience using a CRM based system is preferable, but not essential If this sounds like an opportunity you would be interested in, please send an updated CV to
My client are recruiting for a fully remote 9 month FTC Data Administrator with a chance of going permanent. The role is ideal for someone with similar experience looking for the flexibility of being able to work from home. The company offers a competitive salary and flexible working hours! Responsibilities: Supporting PMO Activity with data entry using various software packages and CRM systems. Ensure work is completed efficiently and effectively meeting and exceeding the requirements of internal teams and external clients. Maintain working instructions and cover plans to ensure there is no risk to the business output. Liaise with other team members to support their improvements and help manage new reports or processes as required. Be flexible when business requirements change to support where the help is most needed and ensure you are familiar with wider processes within the team. Identify potential improvements in the activity within the team or systems used and raise these with the Senior PMO Coordinator and PMO Team Lead. Person Specification: Extensive experience using various CRM systems, both internal and external Highly proficient in Microsoft packages especially Microsoft Word, Excel, and Outlook Be able to use Power BI dashboards and interpret the data Be able to use different software packages, and the ability to be able to learn about new software packages and their use High level of ability to communicate in English in written and spoken formats Demonstrable understanding of coordinating complex processes and to be process driven Ability to critically assess a process to identify where additional support is required By applying you will be registered as a candidate with Marc Daniels Specialist Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your personal data.
Mar 28, 2024
Full time
My client are recruiting for a fully remote 9 month FTC Data Administrator with a chance of going permanent. The role is ideal for someone with similar experience looking for the flexibility of being able to work from home. The company offers a competitive salary and flexible working hours! Responsibilities: Supporting PMO Activity with data entry using various software packages and CRM systems. Ensure work is completed efficiently and effectively meeting and exceeding the requirements of internal teams and external clients. Maintain working instructions and cover plans to ensure there is no risk to the business output. Liaise with other team members to support their improvements and help manage new reports or processes as required. Be flexible when business requirements change to support where the help is most needed and ensure you are familiar with wider processes within the team. Identify potential improvements in the activity within the team or systems used and raise these with the Senior PMO Coordinator and PMO Team Lead. Person Specification: Extensive experience using various CRM systems, both internal and external Highly proficient in Microsoft packages especially Microsoft Word, Excel, and Outlook Be able to use Power BI dashboards and interpret the data Be able to use different software packages, and the ability to be able to learn about new software packages and their use High level of ability to communicate in English in written and spoken formats Demonstrable understanding of coordinating complex processes and to be process driven Ability to critically assess a process to identify where additional support is required By applying you will be registered as a candidate with Marc Daniels Specialist Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your personal data.
An exciting opportunity has arisen for a Digital Systems Manager to join this growing company who are based in Wallingford. As a Digital Systems Manager, you will play a crucial role in overseeing the design, development, and deployment of tailored digital systems based on customer specifications. You will lead a team of system administrators and engineers, ensuring the successful delivery of high-quality solutions within established time lines. Job Type: Permanent position Location: Wallingford, office based Salary: 33,000 - 40,000 (depending on experience) Working Hours: Monday - Friday, 9AM - 5.30PM As the Digital Systems Manager, you will be responsible for: Leading and mentoring a team of digital system administrators. Actively manage workflows, ensuring efficient and well-coordinated implementation. Provide technical expertise and guidance to the team in solving complex challenges. Stay abreast of industry trends and advancements in digital systems. Actively participate in the end-to-end implementation of digital systems, from requirements gathering to deployment. Utilise your proficiency in SQL, HTML, CSS, XML, and JSON to contribute to effective system development. Collaborate with clients and cross-functional teams to ensure seamless integration and customisation. Implement and enforce quality assurance processes to deliver error-free solutions. Take a lead role in managing internal systems applications, with a particular emphasis on platforms like Salesforce. Oversee the customisation, optimisation, and integration of internal systems to enhance organizational efficiency. Collaborate with the internal and external customers to customise and implement solutions for ongoing system maintenance. Conduct thorough testing and validation of all digital systems to maintain optimal performance. Maintain clear and organised documentation to facilitate ongoing support and future enhancements. The successful candidate will have the following related skills / experience: Experience in an IT setting is essential. Proven experience in managing digital systems and leading teams. Strong project management skills, with a focus on delivering results within established time lines. Excellent communication and interpersonal skills for effective collaboration with clients and team members. In-depth knowledge of SaaS solutions and white-labeling processes. Proficiency in SQL, HTML, CSS, XML, and JSON. Familiarity with Salesforce CRM. Extensive exposure to SaaS platforms. Must be willing to work variable Several years previous Customer Service or IT Support is a Ability to thrive in a dynamic and fast-paced environment. Exceptional communication skills, both written and verbal. Strong analytical and problem-solving skills to address complex challenges.
Mar 28, 2024
Full time
An exciting opportunity has arisen for a Digital Systems Manager to join this growing company who are based in Wallingford. As a Digital Systems Manager, you will play a crucial role in overseeing the design, development, and deployment of tailored digital systems based on customer specifications. You will lead a team of system administrators and engineers, ensuring the successful delivery of high-quality solutions within established time lines. Job Type: Permanent position Location: Wallingford, office based Salary: 33,000 - 40,000 (depending on experience) Working Hours: Monday - Friday, 9AM - 5.30PM As the Digital Systems Manager, you will be responsible for: Leading and mentoring a team of digital system administrators. Actively manage workflows, ensuring efficient and well-coordinated implementation. Provide technical expertise and guidance to the team in solving complex challenges. Stay abreast of industry trends and advancements in digital systems. Actively participate in the end-to-end implementation of digital systems, from requirements gathering to deployment. Utilise your proficiency in SQL, HTML, CSS, XML, and JSON to contribute to effective system development. Collaborate with clients and cross-functional teams to ensure seamless integration and customisation. Implement and enforce quality assurance processes to deliver error-free solutions. Take a lead role in managing internal systems applications, with a particular emphasis on platforms like Salesforce. Oversee the customisation, optimisation, and integration of internal systems to enhance organizational efficiency. Collaborate with the internal and external customers to customise and implement solutions for ongoing system maintenance. Conduct thorough testing and validation of all digital systems to maintain optimal performance. Maintain clear and organised documentation to facilitate ongoing support and future enhancements. The successful candidate will have the following related skills / experience: Experience in an IT setting is essential. Proven experience in managing digital systems and leading teams. Strong project management skills, with a focus on delivering results within established time lines. Excellent communication and interpersonal skills for effective collaboration with clients and team members. In-depth knowledge of SaaS solutions and white-labeling processes. Proficiency in SQL, HTML, CSS, XML, and JSON. Familiarity with Salesforce CRM. Extensive exposure to SaaS platforms. Must be willing to work variable Several years previous Customer Service or IT Support is a Ability to thrive in a dynamic and fast-paced environment. Exceptional communication skills, both written and verbal. Strong analytical and problem-solving skills to address complex challenges.
Lead Salesforce Consultant required by market leading, professional services organisation based in Central Bristol. This is a hybrid role with 2 days a week onsite with flexibility. The Lead Salesforce Consultant will provide technical leadership, guidance, and expertise in the development, implementation, and optimisation of the Salesforce platform (Predominantly CRM, Marketing Cloud and Field Service). This role ensures that the platform aligns with our clients objectives, is efficient, well run, and is equipped with the latest features and functionalities to support customers, operational and corporate teams. The ideal candidate will be someone who possesses a blend of technical expertise, strategic thinking, and leadership acumen, who has the ability to work collaboratively with multiple stakeholders, both technical and non-technical. You will lead a small team of Junior Developers and will be directly involved in developing and expanding the current team. Responsibilities Include: Provide hands on expertise in Salesforce and other systems. Collaborate with business owners to grasp organisational goals and formulate a strategic vision for the Platform. Work with the Portfolio office to prioritise opportunities for new application functionality, while aligning with our clients digital roadmap. Monitor and communicate Platform metrics. Partner with business owners to refine Platform usage. Work with Business Process owners to ensure that process maps are kept up to date and aligned to system enhancements/changes. Manage relationships with and track performance of Platform vendors. Ensure contractual terms and service agreements provide optimal value. Implement governance policies for Platform usage that will stand up to strict Audit scrutiny and adhere to relevant regulations. Stakeholder Engagement and Communication. Propose initiatives for new features. Seek opportunities to innovate and work across Platform leads and other stakeholders to ensure alignment. Provide leadership and development paths for Platform team members aligned to platform strategy. Ideal Background: Significant Salesforce experience in Development, leading teams and maintaining Salesforce platform and/or other similar roles. Holding one or more of the following certifications: Salesforce Certified Administrator, Salesforce Service Cloud Consultant, Salesforce Sales Cloud Consultant, Salesforce Field Service Consultant, Salesforce Marketing Cloud Consultant. Proven track record of successful delivery of large programs of work across multiple salesforce clouds. Must be a Salesforce SME with deep knowledge of the platform both technically and functionally. Experienced in dealing with vendors and third party suppliers. Strong track record of managing teams and building effective partnerships with peers. Proven experience of managing a 24/7 production environment Demonstrable hands-on experience in Salesforce application setup, configuration and administration. Expert in Agile methodologies. Track record of managing technology projects from design to build, test and implementation. Excellent communication skills. This fantastic role comes with a salary of (phone number removed) p/a and is accompanied with a 10% annual bonus, 25 days paid holiday, a flexible pension scheme, flexible working opportunities, shared Parental Leave - 18 weeks full pay, continued investment in your career, Bike to Work, discounts and many more.
Mar 28, 2024
Full time
Lead Salesforce Consultant required by market leading, professional services organisation based in Central Bristol. This is a hybrid role with 2 days a week onsite with flexibility. The Lead Salesforce Consultant will provide technical leadership, guidance, and expertise in the development, implementation, and optimisation of the Salesforce platform (Predominantly CRM, Marketing Cloud and Field Service). This role ensures that the platform aligns with our clients objectives, is efficient, well run, and is equipped with the latest features and functionalities to support customers, operational and corporate teams. The ideal candidate will be someone who possesses a blend of technical expertise, strategic thinking, and leadership acumen, who has the ability to work collaboratively with multiple stakeholders, both technical and non-technical. You will lead a small team of Junior Developers and will be directly involved in developing and expanding the current team. Responsibilities Include: Provide hands on expertise in Salesforce and other systems. Collaborate with business owners to grasp organisational goals and formulate a strategic vision for the Platform. Work with the Portfolio office to prioritise opportunities for new application functionality, while aligning with our clients digital roadmap. Monitor and communicate Platform metrics. Partner with business owners to refine Platform usage. Work with Business Process owners to ensure that process maps are kept up to date and aligned to system enhancements/changes. Manage relationships with and track performance of Platform vendors. Ensure contractual terms and service agreements provide optimal value. Implement governance policies for Platform usage that will stand up to strict Audit scrutiny and adhere to relevant regulations. Stakeholder Engagement and Communication. Propose initiatives for new features. Seek opportunities to innovate and work across Platform leads and other stakeholders to ensure alignment. Provide leadership and development paths for Platform team members aligned to platform strategy. Ideal Background: Significant Salesforce experience in Development, leading teams and maintaining Salesforce platform and/or other similar roles. Holding one or more of the following certifications: Salesforce Certified Administrator, Salesforce Service Cloud Consultant, Salesforce Sales Cloud Consultant, Salesforce Field Service Consultant, Salesforce Marketing Cloud Consultant. Proven track record of successful delivery of large programs of work across multiple salesforce clouds. Must be a Salesforce SME with deep knowledge of the platform both technically and functionally. Experienced in dealing with vendors and third party suppliers. Strong track record of managing teams and building effective partnerships with peers. Proven experience of managing a 24/7 production environment Demonstrable hands-on experience in Salesforce application setup, configuration and administration. Expert in Agile methodologies. Track record of managing technology projects from design to build, test and implementation. Excellent communication skills. This fantastic role comes with a salary of (phone number removed) p/a and is accompanied with a 10% annual bonus, 25 days paid holiday, a flexible pension scheme, flexible working opportunities, shared Parental Leave - 18 weeks full pay, continued investment in your career, Bike to Work, discounts and many more.
Our established and growing client is looking to recruit for a quotation's estimator. The role is reporting to the estimating Team Leader, the estimator will be responsible for interpreting customers needs and using in house software to provide accurate project specific solutions. The role Ensure quotations are on time and accurate and convert to order. Update CRM database for each quotation. Ensure that all information at enquiry stage is obtained to offer the best suitable solution to the client providing compliant and competitive solutions. Discuss information of a with customers therefore securing the order. Ensure that designs produced are compliant with current legislation/regulations. Contribute to team continuous improvement initiatives that support process, performance, and customer service development. Support customers and colleagues in the timely resolution of technical enquiries, escalating queries that cannot be resolved through day to day means, using other departmental resources and suppliers. Provide excellent customer service to colleagues and customers alike. Provide technical support to the external sales teams. Skills Excellent analytical skills, critical thinking skills, and attention to detail. An advanced level of numeracy skills. Excellent planning, organisation, and time management skills. Excellent communication and customer service skills. Proficient in Microsoft Office software and willingness to learn business specific software systems. Experience of interpreting information of a technical nature Have an education within Engineering, Maths, or Science background. Benefits Company offers a fantastic working environment and excellent career progression 25 days annual leave including Xmas closure period, plus bank holidays. Generous contributory pension scheme where company will double contributions of up to 8% via salary exchange. Life assurance Eligibility to join and participate in the company share save scheme. Employee Assistance Programme. Occupation Health support.
Mar 28, 2024
Full time
Our established and growing client is looking to recruit for a quotation's estimator. The role is reporting to the estimating Team Leader, the estimator will be responsible for interpreting customers needs and using in house software to provide accurate project specific solutions. The role Ensure quotations are on time and accurate and convert to order. Update CRM database for each quotation. Ensure that all information at enquiry stage is obtained to offer the best suitable solution to the client providing compliant and competitive solutions. Discuss information of a with customers therefore securing the order. Ensure that designs produced are compliant with current legislation/regulations. Contribute to team continuous improvement initiatives that support process, performance, and customer service development. Support customers and colleagues in the timely resolution of technical enquiries, escalating queries that cannot be resolved through day to day means, using other departmental resources and suppliers. Provide excellent customer service to colleagues and customers alike. Provide technical support to the external sales teams. Skills Excellent analytical skills, critical thinking skills, and attention to detail. An advanced level of numeracy skills. Excellent planning, organisation, and time management skills. Excellent communication and customer service skills. Proficient in Microsoft Office software and willingness to learn business specific software systems. Experience of interpreting information of a technical nature Have an education within Engineering, Maths, or Science background. Benefits Company offers a fantastic working environment and excellent career progression 25 days annual leave including Xmas closure period, plus bank holidays. Generous contributory pension scheme where company will double contributions of up to 8% via salary exchange. Life assurance Eligibility to join and participate in the company share save scheme. Employee Assistance Programme. Occupation Health support.
Service Desk Administrator £25,000 - £28,000 Watford Sheridan ward is excited to be recruiting for a fabulous company based in Watford, who is looking for a Service Desk Administrator to join their lovely and friendly team! They are looking for someone who has an upbeat and positive personality. They are also looking for someone who has scheduling or help desk experience! Are you a bubbly individual? Do you work well within a team? Are you super organised? Do you work well using your own initiative? If this sounds like you and what you're looking for APPLY TODAY Service Desk Administrator Duties: Scheduling engineers on a CRM system Logging and closing off any requests Invoicing all chargeable calls Attending meetings Making sure customer queries are dealt with Creating quotations in a timely manner Service Desk Administrator Benefits: Onsite parking Annual leave which increases with service Team events Upbeat and vibrant working environment
Mar 28, 2024
Full time
Service Desk Administrator £25,000 - £28,000 Watford Sheridan ward is excited to be recruiting for a fabulous company based in Watford, who is looking for a Service Desk Administrator to join their lovely and friendly team! They are looking for someone who has an upbeat and positive personality. They are also looking for someone who has scheduling or help desk experience! Are you a bubbly individual? Do you work well within a team? Are you super organised? Do you work well using your own initiative? If this sounds like you and what you're looking for APPLY TODAY Service Desk Administrator Duties: Scheduling engineers on a CRM system Logging and closing off any requests Invoicing all chargeable calls Attending meetings Making sure customer queries are dealt with Creating quotations in a timely manner Service Desk Administrator Benefits: Onsite parking Annual leave which increases with service Team events Upbeat and vibrant working environment
This is a fixed term role to the 31 March 2025. This is a hybrid role: home/office - location Redruth. Oxford Innovation Advice is a commercial organisation recognised as market leading specialists in SME business growth support and development. We are a national Company but, having delivered multiple successful projects since 2009, are firmly established as a key provider of advisory services to businesses in Cornwall and Isles of Scilly. We have two exciting projects: Acccess to Finance plus (A2F+) is focused on Financial Readiness, supporting client businesses to raise funding to support their business development. This project will guide and mentor businesses through a variety of funding raises including traditional debt to Angels, Venture Capital and the Crowd. Digitisation for Manufacturers (D4M) is a new project focused on supporting and transforming SME manufacturing businesses by increasing the adoption of new technologies and digital applications across business operations. Working in partnership with the University of Cambridge and their Institute of Manufacturing, this ground-breaking new programme utilises their innovative 'Digital Manufacturing on a Shoestring' approach. We are seeking Programme Administrators to join us and be part of a close knit, energetic and motivated team who relish the fast-paced and flexible requirements of business support programme. The primary purpose of the role will be to carry out comprehensive administrative support and act as first point of contact for the programmes (internally and externally) including Helpdesk support. You will have the ability to deal with all enquiries in a professional and efficient way, providing excellent customer service to ensure satisfaction with regard to the administrative aspects of the project. The Programme Administrator will ensure that all records are maintained, and data evidencing programme activity is captured and reported. Your role will be responsible for the smooth running of online GROWTHmapper assessments (full training provided) and Helpdesk support. The role will be both home and office based, supporting clients and the wider team with all activities relating to GROWTHmapper assessments, programme delivery and the client journey. To achieve this, travel within Cornwall will be essential, so you must be able to demonstrate the ability to attend the office and local events when required. You will be a central point of contact for clients, advisors and others outside the company so a bright personality, confidence and being able to work on your own initiative is imperative. The ability to deal with a varied workload in a professional and efficient way is essential. For this important role we are seeking someone with client relationship, data collection and administration experience. Competent across all Microsoft Office applications and simple data analysis, confident with providing technical support via the telephone or email, comfortable with meetings, challenging targets and timescales, whilst ensuring critical quality control measures are met, you must relish working in a collaborative and supportive team environment where individual efforts are committed to and celebrated in the context of the achievements of the group. If this sounds like a team where you would thrive, we look forward to hearing from you! The role includes a generous benefits package. The role will include the following activities: Work across two business support programmes and support the lead co-ordinator; Follow the 'client journey' and provide excellent customer service at all times; Telephone businesses promptly and identify need(s) and process accordingly; Ensure all programme paperwork is fully completed and compliant; Enter data and maintain the CRM database; Record programme outputs and produce evidence and data as requested; Maintain the programme tracking documents; Provide feedback to partner organisations; Lead on the arrangements for any workshops/conferences/events; Review feedback forms, carry out any actions and record; Collate and produce reports on data; Attend workshops/conferences/events as requested (across Cornwall); Set up accounts on the GROWTHmapper diagnostic programme; Provide telephone/email assistance on GROWTHmapper issues; Work closely with the Specialists with any GROWTHmapper requirements; Ensure the Oxford Innovation Digital Academy platform is up-to-date; Contribute to the continual quality improvement processes; About You Ability to work independently and as part of a wider team; Previous administrative experience; Previous experience of using CRM databases; Competent across all Microsoft Office applications Ability to manage data collection and simple data analysis Strong attention to detail whilst meeting deadlines; Strong communication skills at all levels essential; A self-motivated, adaptable and positive outlook; Exercise confidentiality and discretion; Driving licence and access to a car About Us Oxford Innovation Advice is a dynamic and fast-growing company where a culture of constant innovation and mutual respect delivers bottom line results from within a stimulating, enjoyable and challenging working environment. Part of SQW Group, our sister divisions provide flexible office space for start-up and growing technology companies, Angel investment networks and co-investment fund management plus public policy and economic development consultancy services in the UK, Europe and Asia. Our closing date for applications is the 31st March 2024 . We reserve the right to appoint prior to this date, therefore applications should be submitted as soon as possible. We are an equal opportunities employer and welcome applications from candidates of all backgrounds.
Mar 27, 2024
Full time
This is a fixed term role to the 31 March 2025. This is a hybrid role: home/office - location Redruth. Oxford Innovation Advice is a commercial organisation recognised as market leading specialists in SME business growth support and development. We are a national Company but, having delivered multiple successful projects since 2009, are firmly established as a key provider of advisory services to businesses in Cornwall and Isles of Scilly. We have two exciting projects: Acccess to Finance plus (A2F+) is focused on Financial Readiness, supporting client businesses to raise funding to support their business development. This project will guide and mentor businesses through a variety of funding raises including traditional debt to Angels, Venture Capital and the Crowd. Digitisation for Manufacturers (D4M) is a new project focused on supporting and transforming SME manufacturing businesses by increasing the adoption of new technologies and digital applications across business operations. Working in partnership with the University of Cambridge and their Institute of Manufacturing, this ground-breaking new programme utilises their innovative 'Digital Manufacturing on a Shoestring' approach. We are seeking Programme Administrators to join us and be part of a close knit, energetic and motivated team who relish the fast-paced and flexible requirements of business support programme. The primary purpose of the role will be to carry out comprehensive administrative support and act as first point of contact for the programmes (internally and externally) including Helpdesk support. You will have the ability to deal with all enquiries in a professional and efficient way, providing excellent customer service to ensure satisfaction with regard to the administrative aspects of the project. The Programme Administrator will ensure that all records are maintained, and data evidencing programme activity is captured and reported. Your role will be responsible for the smooth running of online GROWTHmapper assessments (full training provided) and Helpdesk support. The role will be both home and office based, supporting clients and the wider team with all activities relating to GROWTHmapper assessments, programme delivery and the client journey. To achieve this, travel within Cornwall will be essential, so you must be able to demonstrate the ability to attend the office and local events when required. You will be a central point of contact for clients, advisors and others outside the company so a bright personality, confidence and being able to work on your own initiative is imperative. The ability to deal with a varied workload in a professional and efficient way is essential. For this important role we are seeking someone with client relationship, data collection and administration experience. Competent across all Microsoft Office applications and simple data analysis, confident with providing technical support via the telephone or email, comfortable with meetings, challenging targets and timescales, whilst ensuring critical quality control measures are met, you must relish working in a collaborative and supportive team environment where individual efforts are committed to and celebrated in the context of the achievements of the group. If this sounds like a team where you would thrive, we look forward to hearing from you! The role includes a generous benefits package. The role will include the following activities: Work across two business support programmes and support the lead co-ordinator; Follow the 'client journey' and provide excellent customer service at all times; Telephone businesses promptly and identify need(s) and process accordingly; Ensure all programme paperwork is fully completed and compliant; Enter data and maintain the CRM database; Record programme outputs and produce evidence and data as requested; Maintain the programme tracking documents; Provide feedback to partner organisations; Lead on the arrangements for any workshops/conferences/events; Review feedback forms, carry out any actions and record; Collate and produce reports on data; Attend workshops/conferences/events as requested (across Cornwall); Set up accounts on the GROWTHmapper diagnostic programme; Provide telephone/email assistance on GROWTHmapper issues; Work closely with the Specialists with any GROWTHmapper requirements; Ensure the Oxford Innovation Digital Academy platform is up-to-date; Contribute to the continual quality improvement processes; About You Ability to work independently and as part of a wider team; Previous administrative experience; Previous experience of using CRM databases; Competent across all Microsoft Office applications Ability to manage data collection and simple data analysis Strong attention to detail whilst meeting deadlines; Strong communication skills at all levels essential; A self-motivated, adaptable and positive outlook; Exercise confidentiality and discretion; Driving licence and access to a car About Us Oxford Innovation Advice is a dynamic and fast-growing company where a culture of constant innovation and mutual respect delivers bottom line results from within a stimulating, enjoyable and challenging working environment. Part of SQW Group, our sister divisions provide flexible office space for start-up and growing technology companies, Angel investment networks and co-investment fund management plus public policy and economic development consultancy services in the UK, Europe and Asia. Our closing date for applications is the 31st March 2024 . We reserve the right to appoint prior to this date, therefore applications should be submitted as soon as possible. We are an equal opportunities employer and welcome applications from candidates of all backgrounds.
Data Administrator Hertford Monday - Friday 9am-5pm Salary £25,000 The Development Department is responsible for securing philanthropic income. This team oversees a range of engagement activities including campaigns and events designed to build and sustain relationships across the community. This client is seeking a meticulous and detailed orientated individual who will oversee the data processes and data administration. Key duties include: Review and update community records, ensuring integrity of data Working closely with the Finance Department to monitor and process gifts and Gift Aid Oversee the accurate and efficient processing of personal and financial data Accurate and timely processing of all event data, to include attendee lists/guest notes and follow up actions Oversee administration of Direct Debit donations Reconciliation of gift income Maintain confidentiality and meet Data Protection, GDPR and other statutory requirements This role will suit an individual with excellent attention to detail and can work under pressure whilst meeting deadlines. An understanding of gift aid and regulations, charity finance and GDPR would be advantageous. This role requires someone with strong communication skills and competent IT skills, including MS Office and CRM databases. You can apply by attaching your CV. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Mar 27, 2024
Full time
Data Administrator Hertford Monday - Friday 9am-5pm Salary £25,000 The Development Department is responsible for securing philanthropic income. This team oversees a range of engagement activities including campaigns and events designed to build and sustain relationships across the community. This client is seeking a meticulous and detailed orientated individual who will oversee the data processes and data administration. Key duties include: Review and update community records, ensuring integrity of data Working closely with the Finance Department to monitor and process gifts and Gift Aid Oversee the accurate and efficient processing of personal and financial data Accurate and timely processing of all event data, to include attendee lists/guest notes and follow up actions Oversee administration of Direct Debit donations Reconciliation of gift income Maintain confidentiality and meet Data Protection, GDPR and other statutory requirements This role will suit an individual with excellent attention to detail and can work under pressure whilst meeting deadlines. An understanding of gift aid and regulations, charity finance and GDPR would be advantageous. This role requires someone with strong communication skills and competent IT skills, including MS Office and CRM databases. You can apply by attaching your CV. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Our client based in Northampton are seeking a skilled and dedicated Customer Service Administrator to join their Failure Analysis team. In this role, you will be responsible for providing exceptional customer service and administrative support to ensure the smooth operation of their failure analysis processes. The ideal candidate will have excellent communication skills, strong attention to detail, and a customer-focused approach. Need to be a proactive individual who thrives on variety and the challenge of just making it happen to deliver outstanding service. Responsibilities: Customer Support: Serve as the primary point of contact for customers seeking information or assistance with failure analysis requests. Respond promptly and professionally to inquiries via phone, email, or other communication channels. Ensure customer satisfaction by addressing concerns, resolving issues, and providing accurate and timely information. Administrative Support: Maintain accurate records of failure analysis requests, including customer information, case details, and progress updates. Coordinate and schedule returns, ensuring all necessary documentation is prepared and available. Work with internal FA Engineers to ensure timely completion of tasks and effective resolution of customer issues. Data Management: Accurately input, update, and maintain data in the failure analysis database and other relevant systems. Generate reports and summaries as needed, providing insights and recommendations for process improvement. Ensure data integrity and confidentiality while adhering to company policies and procedures. Process Improvement: Identify opportunities to streamline and enhance the failure analysis process, working closely with the team to implement improvements. Proactively suggest innovative ideas to optimize customer service, increase efficiency, and enhance overall customer experience. Quality Assurance: Conduct regular quality audits on customer service interactions and administrative tasks to ensure compliance with established standards. Provide summary report of activity to Manager Collaboration: Collaborate effectively with cross-functional teams, including failure analysis engineers, technical support staff, and management, to ensure a seamless customer experience. Share customer feedback and insights with relevant stakeholders to drive continuous improvement. General admin support tasks - i.e., Cycle count admin, PPE P/orders, Consumable orders. Part of a small team, but interestingly interacting with colleagues and customers across the world in various time zones Qualifications: Proven experience in a customer service or administrative role, preferably in a tech or engineering environment. Excellent communication skills, both verbal and written, with the ability to effectively interact with customers and internal stakeholders. Strong organizational and time management abilities, with the capacity to handle multiple tasks and prioritize accordingly. Confidence to express the urgency of particular of a particular return to internal colleagues Some Proficiency in using customer relationship management (CRM) software, databases, would be advantageous Statistical reporting using excel and power point would be advantageous, Problem-solving skills and the ability to remain calm and professional in challenging situations. Knowledge of failure analysis principles, methodologies, and terminology is desirable but not essential.
Mar 27, 2024
Full time
Our client based in Northampton are seeking a skilled and dedicated Customer Service Administrator to join their Failure Analysis team. In this role, you will be responsible for providing exceptional customer service and administrative support to ensure the smooth operation of their failure analysis processes. The ideal candidate will have excellent communication skills, strong attention to detail, and a customer-focused approach. Need to be a proactive individual who thrives on variety and the challenge of just making it happen to deliver outstanding service. Responsibilities: Customer Support: Serve as the primary point of contact for customers seeking information or assistance with failure analysis requests. Respond promptly and professionally to inquiries via phone, email, or other communication channels. Ensure customer satisfaction by addressing concerns, resolving issues, and providing accurate and timely information. Administrative Support: Maintain accurate records of failure analysis requests, including customer information, case details, and progress updates. Coordinate and schedule returns, ensuring all necessary documentation is prepared and available. Work with internal FA Engineers to ensure timely completion of tasks and effective resolution of customer issues. Data Management: Accurately input, update, and maintain data in the failure analysis database and other relevant systems. Generate reports and summaries as needed, providing insights and recommendations for process improvement. Ensure data integrity and confidentiality while adhering to company policies and procedures. Process Improvement: Identify opportunities to streamline and enhance the failure analysis process, working closely with the team to implement improvements. Proactively suggest innovative ideas to optimize customer service, increase efficiency, and enhance overall customer experience. Quality Assurance: Conduct regular quality audits on customer service interactions and administrative tasks to ensure compliance with established standards. Provide summary report of activity to Manager Collaboration: Collaborate effectively with cross-functional teams, including failure analysis engineers, technical support staff, and management, to ensure a seamless customer experience. Share customer feedback and insights with relevant stakeholders to drive continuous improvement. General admin support tasks - i.e., Cycle count admin, PPE P/orders, Consumable orders. Part of a small team, but interestingly interacting with colleagues and customers across the world in various time zones Qualifications: Proven experience in a customer service or administrative role, preferably in a tech or engineering environment. Excellent communication skills, both verbal and written, with the ability to effectively interact with customers and internal stakeholders. Strong organizational and time management abilities, with the capacity to handle multiple tasks and prioritize accordingly. Confidence to express the urgency of particular of a particular return to internal colleagues Some Proficiency in using customer relationship management (CRM) software, databases, would be advantageous Statistical reporting using excel and power point would be advantageous, Problem-solving skills and the ability to remain calm and professional in challenging situations. Knowledge of failure analysis principles, methodologies, and terminology is desirable but not essential.
Venesky Brown Recruitment Ltd
Dalkeith, Midlothian
Venesky-Brown's client, a public sector organisation in Dalkeith, is currently looking to recruit a Helpdesk Administrator for an initial 2 month contract with potential to extend on a rate of £11.70/hour PAYE. This role will be based onsite in Dalkeith working 08:30am - 4:30pm Monday - Friday. Responsibilities: - Manage large amounts of inbound calls and emails in a timely manner- Identify customer's needs, clarify information- Record all conversations in our CRM system in a comprehensive way- Build good working relationships in order to engage with customers and colleagues effectively- Frequently attend ingoing training and briefs to improve knowledge and performance levels- Focus on meeting Service Level Agreement targets and timescales Essential Skills: - Previous experience in a contact centre/customer services/support role.- Proven ability to deal with all enquiries and work as a productive member of the team.- Strong phone and verbal communication skills along with active listening.- Good communication, interpersonal and organisational skills.- Excellent customer service skills.- Be able to understand written and verbal communications.- Good attention to detail.- Good, general administrative skills.- PC literate with proficient and accurate keyboard skills.- Good working knowledge of Microsoft Office.- Flexible working approach and ability to work on own as well as part of a team.- Experience of working to tight deadlines.- Good written communication skills.If you would like to hear more about this opportunity please get in touch.
Mar 27, 2024
Full time
Venesky-Brown's client, a public sector organisation in Dalkeith, is currently looking to recruit a Helpdesk Administrator for an initial 2 month contract with potential to extend on a rate of £11.70/hour PAYE. This role will be based onsite in Dalkeith working 08:30am - 4:30pm Monday - Friday. Responsibilities: - Manage large amounts of inbound calls and emails in a timely manner- Identify customer's needs, clarify information- Record all conversations in our CRM system in a comprehensive way- Build good working relationships in order to engage with customers and colleagues effectively- Frequently attend ingoing training and briefs to improve knowledge and performance levels- Focus on meeting Service Level Agreement targets and timescales Essential Skills: - Previous experience in a contact centre/customer services/support role.- Proven ability to deal with all enquiries and work as a productive member of the team.- Strong phone and verbal communication skills along with active listening.- Good communication, interpersonal and organisational skills.- Excellent customer service skills.- Be able to understand written and verbal communications.- Good attention to detail.- Good, general administrative skills.- PC literate with proficient and accurate keyboard skills.- Good working knowledge of Microsoft Office.- Flexible working approach and ability to work on own as well as part of a team.- Experience of working to tight deadlines.- Good written communication skills.If you would like to hear more about this opportunity please get in touch.
Technical AdministratorGlasgow£25,000Search are recruiting for a Technical Services Administrator to join an established property management company in Glasgow. The main objective of this role is to ensure compliance and provide exceptional service to customers. Reporting to the Head of Technical Works and Insurance Services, this role involves administrative tasks and communication with colleagues and contractors. Schedule:- Full-time, permanent position, Monday to Friday.Benefits Package:- Competitive salary of £25,000 per year- Additional leave- Company events- Company pension- Life insurance- Bonus schemeDuties and Responsibilities:- Coordinate and maintain certification and contractor documentation database.- Instruct works for certificated systems and liaise with contractors.- Communicate certification issues with Property Management team and assist in problem-solving.- Produce export reports to demonstrate KPI performance.- Ensure contractor registration documentation is up to date.- Verify contractor competencies and insurance records.- Pursue contractors for necessary insurances.Ideal Candidate:- Previous administrative experience.- Strong communication skills.- Proficient in Office 365.- Ability to meet targets with attention to detail.- Excellent organisational skills.- Experience with CRM systems preferred but not essential.This position will suit a candidate wo is prepared to work in a fast-paced environment, who works well under pressure and is keen to progress within a successful organisation. Does this role sound like your next career move? Please apply now or contact me on if you need any further information. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Mar 27, 2024
Full time
Technical AdministratorGlasgow£25,000Search are recruiting for a Technical Services Administrator to join an established property management company in Glasgow. The main objective of this role is to ensure compliance and provide exceptional service to customers. Reporting to the Head of Technical Works and Insurance Services, this role involves administrative tasks and communication with colleagues and contractors. Schedule:- Full-time, permanent position, Monday to Friday.Benefits Package:- Competitive salary of £25,000 per year- Additional leave- Company events- Company pension- Life insurance- Bonus schemeDuties and Responsibilities:- Coordinate and maintain certification and contractor documentation database.- Instruct works for certificated systems and liaise with contractors.- Communicate certification issues with Property Management team and assist in problem-solving.- Produce export reports to demonstrate KPI performance.- Ensure contractor registration documentation is up to date.- Verify contractor competencies and insurance records.- Pursue contractors for necessary insurances.Ideal Candidate:- Previous administrative experience.- Strong communication skills.- Proficient in Office 365.- Ability to meet targets with attention to detail.- Excellent organisational skills.- Experience with CRM systems preferred but not essential.This position will suit a candidate wo is prepared to work in a fast-paced environment, who works well under pressure and is keen to progress within a successful organisation. Does this role sound like your next career move? Please apply now or contact me on if you need any further information. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
NETWORK AND SYSTEMS ADMINISTRATOR JOB SUMMARY: We are looking for an IT NETWORK and SYSTEMS ADMINISTRATOR with experience in both IT support and troubleshooting, network, and infrastructure administration. This is an exciting opportunity to join an expanding team, within an organisation who are investing in innovative systems and processes, to support their ambitious growth plans. The successful IT Network and Systems Administrator will be responsible for the ongoing management and support of the organisations infrastructure, network, and telecoms systems installing, configuring, maintaining, and upgrading internal systems and reports as required. NETWORK AND SYSTEMS ADMINISTRATOR RESPONSIBILITIES: Provide support to the IT Department and wider organisation, supporting with maintenance as well as writing and managing business systems and reporting tools. Address and resolve issues as reported by end users, as they arise. Install, configure and maintain hardware and software. Create and maintain customer integrations and reports. Monitor system performance and troubleshoot issues that may arise. Ensure security through access controls, backups, and firewalls. Upgrade systems with new releases and models. Develop expertise to train staff on new technologies. Create and maintain technical documentation, manuals and IT policies. Record, track and update tickets in the Incident Management Systems. Oversee network servers and other technology tools. General IT Support from setting up new accounts and workstations, to troubleshooting any other technology issues and outages. Monitor systems performance, implement system upgrade / new releases and models as required. Liaise with internal stakeholders as well as external third parties, as required. KEY SKILLS / EXPERIENCE REQUIRED FOR THE NETWORK AND SYSTEMS ROLE: Previous experience in a similar role is essential for this role. Knowledge of any of the following systems, would be ideal: SQL / MySQL Qlikview and Qlik Sense CRM / ERP Systems Excel / VBA / ODBC Jaspersoft ETL Experience Office based position - This is a full time, office-based role, working from the Client s modern offices in the Poole area. Confident communicator, with the ability to work well in a fast paced, agile, and reactive environment. Strong IT Support, networking and infrastructure experience is required for this role. For more information about this exciting new opportunity, please contact Joy Bruce at Collaborate Recruitment in Bournemouth.
Mar 27, 2024
Full time
NETWORK AND SYSTEMS ADMINISTRATOR JOB SUMMARY: We are looking for an IT NETWORK and SYSTEMS ADMINISTRATOR with experience in both IT support and troubleshooting, network, and infrastructure administration. This is an exciting opportunity to join an expanding team, within an organisation who are investing in innovative systems and processes, to support their ambitious growth plans. The successful IT Network and Systems Administrator will be responsible for the ongoing management and support of the organisations infrastructure, network, and telecoms systems installing, configuring, maintaining, and upgrading internal systems and reports as required. NETWORK AND SYSTEMS ADMINISTRATOR RESPONSIBILITIES: Provide support to the IT Department and wider organisation, supporting with maintenance as well as writing and managing business systems and reporting tools. Address and resolve issues as reported by end users, as they arise. Install, configure and maintain hardware and software. Create and maintain customer integrations and reports. Monitor system performance and troubleshoot issues that may arise. Ensure security through access controls, backups, and firewalls. Upgrade systems with new releases and models. Develop expertise to train staff on new technologies. Create and maintain technical documentation, manuals and IT policies. Record, track and update tickets in the Incident Management Systems. Oversee network servers and other technology tools. General IT Support from setting up new accounts and workstations, to troubleshooting any other technology issues and outages. Monitor systems performance, implement system upgrade / new releases and models as required. Liaise with internal stakeholders as well as external third parties, as required. KEY SKILLS / EXPERIENCE REQUIRED FOR THE NETWORK AND SYSTEMS ROLE: Previous experience in a similar role is essential for this role. Knowledge of any of the following systems, would be ideal: SQL / MySQL Qlikview and Qlik Sense CRM / ERP Systems Excel / VBA / ODBC Jaspersoft ETL Experience Office based position - This is a full time, office-based role, working from the Client s modern offices in the Poole area. Confident communicator, with the ability to work well in a fast paced, agile, and reactive environment. Strong IT Support, networking and infrastructure experience is required for this role. For more information about this exciting new opportunity, please contact Joy Bruce at Collaborate Recruitment in Bournemouth.
TEAM ADMINISTRATOR Come and work for us Why Well, read below We are a very successful company with a family friendly feel Do you get excited about the idea of a multifaceted role that will fill your day with lots of variety, are you looking for a step up in your career with a superb salary OK you've got this far so you may as well read on So let's get to the job itself WHAT YOU WILL WANT TO KNOW We offer a very competitive salary of up to £31K Working hours of Monday to Friday 8.30am- 5pm and we can offer some flexibility with start/finish times 25 days plus bank holidays Excellent pension scheme with very generous contribution Free parking A SNAPSHOT OF THE TEAM ADMINISTRATORS DAY Inform customers and sales representatives of the status of orders, including information about timings and transport. Ensure follow up to customers on questions and queries Support customers in processing their orders via our digital webshop Support with on-boarding new customers onto our webshop Assist with reporting monthly figures Reviewing invoices, including price checking before distributing to customers. Administration of all price lists to customers Prepare registration applications for new products and monitor their status in the process. Update planning and logistical information Be the CRM key user and data administrator. Take responsibility for customer updates and data within the system. . Support colleagues with travel bookings in the UK and within Europe. Liaise with administrators from other subsidiaries and the communication of this bookings. Organise and prepare for quarterly sales and management meetings Support the team in the organisation of Client team and customer meetings. Support the team in the organisation of company events, including sourcing of marketing materials and stands. Does this sound like a good fit for you? Please read on for the essential skills our client is hoping you will be able to showcase: Confident . The role will require talking on the phone, via teams or in person with customers, Good communication skills . Acting as a key user on CRM and projects will also mean taking the lead in this area and disseminating information concisely to others. The individual should have good written and verbal communication skills. Willingness to learn and develop . We need an individual with an open and flexible mindset. Strong digital skills . Like many companies we are undergoing a digital transformation. This means globally we are wanting to make the best use of technology. The individual will need to be very IT literate and like and want to make the best use of technology to make efficiencies in processes. Numeracy and logistical skills . We operate in a very regulated industry Attention to detail . Based on what was mentioned above we require someone who is meticulous and enjoys attention to detail. Error when sending out products can have big consequences. Problem solving and solution-based approach . We encourage or staff to look to find solutions and offer ideas. You may have experience in addition to this which we will be happy to discuss. If all the above aligns with your experience and you would like to learn more, we would love to hear from you. Please send your CV and let's discuss the role. We do our best to make our adverts as specific as possible so that you do not waste your time applying for roles which are not a match. If you meet the criteria for the role we will be in contact with you. If you do not, we will email you to advise you of this. If we feel there may be other roles available for you, we will add your details to our database. Charterhouse Recruitment (Yorkshire) Ltd is committed to a policy of equal opportunities in relation to job applications. A copy of our Diversity Policy is available upon request. Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments. At Charterhouse Recruitment we are committed to protecting your personal data.
Mar 27, 2024
Full time
TEAM ADMINISTRATOR Come and work for us Why Well, read below We are a very successful company with a family friendly feel Do you get excited about the idea of a multifaceted role that will fill your day with lots of variety, are you looking for a step up in your career with a superb salary OK you've got this far so you may as well read on So let's get to the job itself WHAT YOU WILL WANT TO KNOW We offer a very competitive salary of up to £31K Working hours of Monday to Friday 8.30am- 5pm and we can offer some flexibility with start/finish times 25 days plus bank holidays Excellent pension scheme with very generous contribution Free parking A SNAPSHOT OF THE TEAM ADMINISTRATORS DAY Inform customers and sales representatives of the status of orders, including information about timings and transport. Ensure follow up to customers on questions and queries Support customers in processing their orders via our digital webshop Support with on-boarding new customers onto our webshop Assist with reporting monthly figures Reviewing invoices, including price checking before distributing to customers. Administration of all price lists to customers Prepare registration applications for new products and monitor their status in the process. Update planning and logistical information Be the CRM key user and data administrator. Take responsibility for customer updates and data within the system. . Support colleagues with travel bookings in the UK and within Europe. Liaise with administrators from other subsidiaries and the communication of this bookings. Organise and prepare for quarterly sales and management meetings Support the team in the organisation of Client team and customer meetings. Support the team in the organisation of company events, including sourcing of marketing materials and stands. Does this sound like a good fit for you? Please read on for the essential skills our client is hoping you will be able to showcase: Confident . The role will require talking on the phone, via teams or in person with customers, Good communication skills . Acting as a key user on CRM and projects will also mean taking the lead in this area and disseminating information concisely to others. The individual should have good written and verbal communication skills. Willingness to learn and develop . We need an individual with an open and flexible mindset. Strong digital skills . Like many companies we are undergoing a digital transformation. This means globally we are wanting to make the best use of technology. The individual will need to be very IT literate and like and want to make the best use of technology to make efficiencies in processes. Numeracy and logistical skills . We operate in a very regulated industry Attention to detail . Based on what was mentioned above we require someone who is meticulous and enjoys attention to detail. Error when sending out products can have big consequences. Problem solving and solution-based approach . We encourage or staff to look to find solutions and offer ideas. You may have experience in addition to this which we will be happy to discuss. If all the above aligns with your experience and you would like to learn more, we would love to hear from you. Please send your CV and let's discuss the role. We do our best to make our adverts as specific as possible so that you do not waste your time applying for roles which are not a match. If you meet the criteria for the role we will be in contact with you. If you do not, we will email you to advise you of this. If we feel there may be other roles available for you, we will add your details to our database. Charterhouse Recruitment (Yorkshire) Ltd is committed to a policy of equal opportunities in relation to job applications. A copy of our Diversity Policy is available upon request. Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments. At Charterhouse Recruitment we are committed to protecting your personal data.
Location : Three Legged Cross Salary: Up to £25k doe Benefits: 23 days hols rising to 25 plus Bank Holidays, Free Parking PLEASE NOTE, YOU MUST DRIVE FOR THIS ROLE My client is now seeking an Operations Co-Ordinator to work in their well established and respected business. Operating across Dorset and Hampshire, they have a lot of active customers and work within the Telecoms/IT/Technology sector. Now growing their team, they are looking for an Operations Co-ordinator who has excellent communication skills and ideally some IT/Technology/helpdesk experience, although this is not essential. Job Description The Operations Co-ordinator role is primarily focused on co-ordinating the engineering and provisioning teams who provision, install and support their solutions and services. The Co-ordinator works closely with the Operations Manager, who manages these teams and the department as a whole. The engineering team is made up of helpdesk and field engineers with varying skills and expertise within. The team delivers both proactive setup/installations, and the ongoing, more reactive support of those products and services. The provisioning team similarly has proactive and reactive elements, managing services orders and also assisting the helpdesk in resolving faults/requests raised on those services Customer orders and support requests are both managed on a CRM system with ticketing and project management functionality. Dispatching these tickets and projects to staff as well as scheduling them are the key functions of the role, liaising heavily with staff and customers to do so effectively. Ongoing monitoring and management of the overall workload which is a constant moving picture is also a vital part of the role, to best organize, utilize and adapt resources to deliver excellent service to our customers. This role would suit someone with:- Good IT skills Ideally, have used a CRM system Have superb organisational skills Be a strong administrator Be good with people Be wiling to learn in a fast paced environment Requirement: No formal qualifications are required, however, experience in a similar role and technical knowledge is desired. You must be confident, professional and a logical critical thinker. You will also be calm and collected under pressure and comfortable in a fast-paced environment, where there is a dynamic, ever-changing picture. With an analytical and strong problem-solving skills to find the most effective way to utilize the available resources, to maximise the quality and efficiency of service delivery Strong communication skills are critical, to constantly liaise with colleagues, customers, and suppliers to co-ordinate the jobs, tickets and the department as a whole to run effectively, efficiently and most importantly to deliver excellent customer service! This role would suit anyone working in IT, Telecoms or the Technology sector may be as helpdesk, 1st line or 2nd line operators, Customer Service Administrators, network Administrators, Technical Administrators or similar.
Mar 27, 2024
Full time
Location : Three Legged Cross Salary: Up to £25k doe Benefits: 23 days hols rising to 25 plus Bank Holidays, Free Parking PLEASE NOTE, YOU MUST DRIVE FOR THIS ROLE My client is now seeking an Operations Co-Ordinator to work in their well established and respected business. Operating across Dorset and Hampshire, they have a lot of active customers and work within the Telecoms/IT/Technology sector. Now growing their team, they are looking for an Operations Co-ordinator who has excellent communication skills and ideally some IT/Technology/helpdesk experience, although this is not essential. Job Description The Operations Co-ordinator role is primarily focused on co-ordinating the engineering and provisioning teams who provision, install and support their solutions and services. The Co-ordinator works closely with the Operations Manager, who manages these teams and the department as a whole. The engineering team is made up of helpdesk and field engineers with varying skills and expertise within. The team delivers both proactive setup/installations, and the ongoing, more reactive support of those products and services. The provisioning team similarly has proactive and reactive elements, managing services orders and also assisting the helpdesk in resolving faults/requests raised on those services Customer orders and support requests are both managed on a CRM system with ticketing and project management functionality. Dispatching these tickets and projects to staff as well as scheduling them are the key functions of the role, liaising heavily with staff and customers to do so effectively. Ongoing monitoring and management of the overall workload which is a constant moving picture is also a vital part of the role, to best organize, utilize and adapt resources to deliver excellent service to our customers. This role would suit someone with:- Good IT skills Ideally, have used a CRM system Have superb organisational skills Be a strong administrator Be good with people Be wiling to learn in a fast paced environment Requirement: No formal qualifications are required, however, experience in a similar role and technical knowledge is desired. You must be confident, professional and a logical critical thinker. You will also be calm and collected under pressure and comfortable in a fast-paced environment, where there is a dynamic, ever-changing picture. With an analytical and strong problem-solving skills to find the most effective way to utilize the available resources, to maximise the quality and efficiency of service delivery Strong communication skills are critical, to constantly liaise with colleagues, customers, and suppliers to co-ordinate the jobs, tickets and the department as a whole to run effectively, efficiently and most importantly to deliver excellent customer service! This role would suit anyone working in IT, Telecoms or the Technology sector may be as helpdesk, 1st line or 2nd line operators, Customer Service Administrators, network Administrators, Technical Administrators or similar.