Our Head of CRM & Data Management will join a small fast paced team, with the ideal candidate having a background in SME’s working technically hands on with a strong understanding of HUBSPOT and data management.
The core purpose for this role in its first year is to lead on hubspot usage, educating and consulting with teams, reviewing, identifying and implementing solutions to help future proof the platform. You will be our in-house expert supporting a workforce of (approx.) 70 and have a strong understanding of CRM systems terminology and use at SME level. We are looking for someone who can ensure effective workflows.
You will be responsible for managing and overseeing our CRM whilst providing some light touch support on wider systems day to day. Our ideal candidate will have experience specifically working with Hubspot, with some understanding of Wordpress.
Working closely with our 3rd party support partners you will be responsible for finding the most efficient ways of using the CRM and systems environment more effectively.
Our Head of CRM & Data Management will have strong project management skills and technical ability. You will have demonstrable experience leading effective data management practices and processes.
If you are an experienced Hubspot CRM & Data Manager, Head of CRM or CRM Executive and are looking for a business where you can further your career, take autonomy and lead a visionary function then this opportunity is not to be missed!
LOCATION: UK-Wide, hybrid working available with offices in MediaCityUK, Bristol and London
SALARY: FTE £45,000
CONTRACT: Initial 1-year initial fixed term full time OR min 3 days per week, scope to become permanent. Flexible hours.
TO APPLY: Email your CV, cover letter and/or 1-2-minute video link* to jobs@wearecreative.uk by 28th July 2023 midday. Please complete our anonymous diversity and inclusion survey. Interviews will take place by video conference 4th August, short notice period/ immediate appointment preferred.
* Video link optional. Creative UK is an inclusive recruiter and happy to make adjustments to our selection process by request
CORE ACCOUNTABILITIES
Day to day CRM and data queries, working closely with 3rd party support where required
Auditing CRM use and recommended solutions for developing usage across wider teams
Lead internal training
Lead data management, sharing, processing and solutions to data-related problems
Manage processes that are conducive to increasing productivity, continuous integration and improvement.
Lead an internal data review, consultation, recommendations and project management
KEY RESPONSIBILITIES
HUBSPOT CRM
Support the team with campaign building and driving customer acquisition across our product portfolio.
Create and manage membership engagement campaigns and workflows
End-to-end email testing for link accuracy, legal compliance, mobile optimisation & deliverability
Manage campaign segmentation and data selection
Setting up automation systems to support lead nurturing through the funnel
Own, manage and maintain customer and prospect data in the CRM system, and work with teams to ensure accuracy and completeness
Analyse customer and lead data and behaviour to identify trends and insights that can inform marketing and communication strategies
Ongoing development of a suite of reports for marketing, sales and operations
Ongoing support and management of the Sales Hub, Marketing Hub and Operations Hub
Ongoing support and training to teams
DATA MANAGEMENT
Maintain and improve data management processes and accuracy across systems; primarily Hubspot and Office365 (used for wider company data storage)
Ongoing management of data imports, cleansing, duplication, data enrichment, list management and data compliance
Improve policies and procedures for data management, sharing and processing
Work closely with the Marketing team to understand Hubspot integrations e.g. website, events, stripe - ensuring the CRM is linked and effective across integrations
OTHER
Provide light touch support to our Office365 environment e.g. ad-hoc updating of user permissions, monitoring of data storage, distribution lists (training will be provided)
Ensure management of CRM and data is strategic, utilising subscriptions and negotiating costs where required
Work with the wider team to ensure our digital offerings to stakeholders are appropriate, secure and connected
This job description is not intended to be either prescriptive or exhaustive; it is issued as a framework to outline the main areas of responsibility at the time of writing
Required Experience, Knowledge and Skills:
CRM DEVELOPMENT experience, must have strong experience of work with HUBSPOT
Previous experience of working with large data sets and migrating data
PRO-ACTIVE, able to show initiative and to drive activity within deadlines.
Excellent COMMUNICATION skills, able to engage effectively with colleagues at all levels.
ORGANISED with experience of working to tight deadlines.
PROJECT MANAGEMENT: knowledge of tools and managing projects from start to end
DATA MANAGEMENT experience with data functions (collection, analysis, distribution, GDPR)
Knowledge of Office365 & Wordpress (desirable)
All our employees will be expected to demonstrate behaviours associated with our company values. Our values drive the way we work; how we do things is just as important as what we do.
We join the dots; collaboration is in our DNA
We support and empower; we are here to make a difference
We are curious, open & honest
We celebrate difference & value equality of opportunity
OUR PEOPLE PERKS
Fully flexible hybrid working
Pension enrolment from 3 months service, 5% employer contribution
Cycle 2 Work scheme, in partnership with Halfords
Benefits hub, discounts across a broad range of partners
Life Assurance & BUPA private medical (1 years service)
Employee Assistance Programme, Health Assured
Mental Health Guardians
Summer Fridays, finish at 3pm every Friday throughout July & August
Your birthday off as paid leave, extra days off over the annual festive period
2 paid volunteer days per year to give something back to the community
Diversity Changes Everything: We value difference and celebrate the creativity that it brings.
We are committed to improving diversity and inclusion across our organisation and industry by championing a variety of backgrounds, perspectives, identities and talents.
Jul 05, 2023
Full time
Our Head of CRM & Data Management will join a small fast paced team, with the ideal candidate having a background in SME’s working technically hands on with a strong understanding of HUBSPOT and data management.
The core purpose for this role in its first year is to lead on hubspot usage, educating and consulting with teams, reviewing, identifying and implementing solutions to help future proof the platform. You will be our in-house expert supporting a workforce of (approx.) 70 and have a strong understanding of CRM systems terminology and use at SME level. We are looking for someone who can ensure effective workflows.
You will be responsible for managing and overseeing our CRM whilst providing some light touch support on wider systems day to day. Our ideal candidate will have experience specifically working with Hubspot, with some understanding of Wordpress.
Working closely with our 3rd party support partners you will be responsible for finding the most efficient ways of using the CRM and systems environment more effectively.
Our Head of CRM & Data Management will have strong project management skills and technical ability. You will have demonstrable experience leading effective data management practices and processes.
If you are an experienced Hubspot CRM & Data Manager, Head of CRM or CRM Executive and are looking for a business where you can further your career, take autonomy and lead a visionary function then this opportunity is not to be missed!
LOCATION: UK-Wide, hybrid working available with offices in MediaCityUK, Bristol and London
SALARY: FTE £45,000
CONTRACT: Initial 1-year initial fixed term full time OR min 3 days per week, scope to become permanent. Flexible hours.
TO APPLY: Email your CV, cover letter and/or 1-2-minute video link* to jobs@wearecreative.uk by 28th July 2023 midday. Please complete our anonymous diversity and inclusion survey. Interviews will take place by video conference 4th August, short notice period/ immediate appointment preferred.
* Video link optional. Creative UK is an inclusive recruiter and happy to make adjustments to our selection process by request
CORE ACCOUNTABILITIES
Day to day CRM and data queries, working closely with 3rd party support where required
Auditing CRM use and recommended solutions for developing usage across wider teams
Lead internal training
Lead data management, sharing, processing and solutions to data-related problems
Manage processes that are conducive to increasing productivity, continuous integration and improvement.
Lead an internal data review, consultation, recommendations and project management
KEY RESPONSIBILITIES
HUBSPOT CRM
Support the team with campaign building and driving customer acquisition across our product portfolio.
Create and manage membership engagement campaigns and workflows
End-to-end email testing for link accuracy, legal compliance, mobile optimisation & deliverability
Manage campaign segmentation and data selection
Setting up automation systems to support lead nurturing through the funnel
Own, manage and maintain customer and prospect data in the CRM system, and work with teams to ensure accuracy and completeness
Analyse customer and lead data and behaviour to identify trends and insights that can inform marketing and communication strategies
Ongoing development of a suite of reports for marketing, sales and operations
Ongoing support and management of the Sales Hub, Marketing Hub and Operations Hub
Ongoing support and training to teams
DATA MANAGEMENT
Maintain and improve data management processes and accuracy across systems; primarily Hubspot and Office365 (used for wider company data storage)
Ongoing management of data imports, cleansing, duplication, data enrichment, list management and data compliance
Improve policies and procedures for data management, sharing and processing
Work closely with the Marketing team to understand Hubspot integrations e.g. website, events, stripe - ensuring the CRM is linked and effective across integrations
OTHER
Provide light touch support to our Office365 environment e.g. ad-hoc updating of user permissions, monitoring of data storage, distribution lists (training will be provided)
Ensure management of CRM and data is strategic, utilising subscriptions and negotiating costs where required
Work with the wider team to ensure our digital offerings to stakeholders are appropriate, secure and connected
This job description is not intended to be either prescriptive or exhaustive; it is issued as a framework to outline the main areas of responsibility at the time of writing
Required Experience, Knowledge and Skills:
CRM DEVELOPMENT experience, must have strong experience of work with HUBSPOT
Previous experience of working with large data sets and migrating data
PRO-ACTIVE, able to show initiative and to drive activity within deadlines.
Excellent COMMUNICATION skills, able to engage effectively with colleagues at all levels.
ORGANISED with experience of working to tight deadlines.
PROJECT MANAGEMENT: knowledge of tools and managing projects from start to end
DATA MANAGEMENT experience with data functions (collection, analysis, distribution, GDPR)
Knowledge of Office365 & Wordpress (desirable)
All our employees will be expected to demonstrate behaviours associated with our company values. Our values drive the way we work; how we do things is just as important as what we do.
We join the dots; collaboration is in our DNA
We support and empower; we are here to make a difference
We are curious, open & honest
We celebrate difference & value equality of opportunity
OUR PEOPLE PERKS
Fully flexible hybrid working
Pension enrolment from 3 months service, 5% employer contribution
Cycle 2 Work scheme, in partnership with Halfords
Benefits hub, discounts across a broad range of partners
Life Assurance & BUPA private medical (1 years service)
Employee Assistance Programme, Health Assured
Mental Health Guardians
Summer Fridays, finish at 3pm every Friday throughout July & August
Your birthday off as paid leave, extra days off over the annual festive period
2 paid volunteer days per year to give something back to the community
Diversity Changes Everything: We value difference and celebrate the creativity that it brings.
We are committed to improving diversity and inclusion across our organisation and industry by championing a variety of backgrounds, perspectives, identities and talents.
SThree is delighted to announce that we are currently accepting applications for an experienced AI Engineer. This position presents an excellent opportunity to join a global audience of stakeholders. Additionally, it offers the potential for growth within an international company. As an AI Engineer specialising in Azure Services, you will be responsible for designing, implementing, and maintaining AI solutions within our organisation. Leveraging the Azure platform, including Azure OpenAI, Azure Vision and other Azure AI services, you will develop scalable, efficient, and effective AI models and systems to address business challenges, enhance decision-making, and drive innovation. Collaboration with cross-functional teams to integrate AI capabilities into our products and services will be key. About us SThree is the global STEM-specialist talent partner that connects sought-after specialists in life sciences, technology, engineering and mathematics with innovative organisations across the world. We are the number one destination for talent in the best STEM markets: Recruiting highly skilled professionals and discovering life-changing jobs for the unsung heroes who will positively shape our future. What are the day-to-day tasks? Design and develop AI models and solutions using Azure OpenAI, Azure Machine Learning, and Azure Cognitive Services to address specific business challenges. Implement and maintain scalable and efficient AI systems, ensuring they meet business requirements and performance benchmarks. Collaborate with business analysts, scientists, and IT teams to integrate AI solutions into existing systems and work flows Stay abreast of advancements in AI, machine learning, and Azure services, incorporating new technologies and methodologies to continually improve solution offerings. Provide expertise and guidance on AI best practices, contributing to the organisation's AI strategy and innovation efforts. Conduct data analysis and feature engineering to prepare data for use in AI models, utilising Azure Data Lake Develop robust testing and validation processes to ensure the accuracy and reliability of AI models. Ensure that operational issues are identified, recorded, monitored and resolved. Conducts investigations of significant operational outage and provides recommendations for problem mitigation. Provides appropriate status and other reports to specialists, users and managers. Align all operations procedures to service expectations, security requirements and other quality standards. Ensures that operational procedures are fit for purpose and updated. Oversee the planning, installation, maintenance and acceptance of new and updated components and services. Defines security procedures to be followed, and delegates tasks What skills and knowledge are we looking for? Programming Skills: Proficiency in programming languages such as Python, C#, or Java, with a deep understanding of software development principles. Experience with Azure AI solutions, including Azure OpenAI Service, Azure Cognitive Services, and Azure Machine Learning. Familiarity with Azure Databricks desirable Solid background in machine learning algorithms, data preprocessing, feature engineering, and model evaluation. Experience with deep learning frameworks like TensorFlow or PyTorch is desirable. Proficiency in handling large datasets, experience with Azure Data Factory, Azure SQL Database, and Cosmos DB. Understanding of CI/CD pipelines, containerisation (Docker, Kubernetes), implementing MLOps practices using Azure DevOps. Azure Cloud services relevant to AI, such as Azure Kubernetes Service (AKS), Azure GPU VMs, and Azure networking and security services tailored for AI applications. Qualifications: Degree in computer science/software engineering and/or 5+ years equivalent work experience within a cloud environment. Cloud Certifications desirable Qualifications such as the following would be advantageous, however not necessary: Microsoft Azure AI Engineer Fundamentals / Associate Microsoft Azure Data Engineer Microsoft Data Scientist Associate Benefits for our U.K. teams include: Choice to work flexibly from home and the office, in line with our hybrid working principles Bonus linked to company and personal performance Generous 28 days holiday, plus public holidays Annual leave purchase scheme Five days paid Caregiver/Dependant leave per annum Five paid days off per year for volunteering Private healthcare, discounted dental insurance and health care cashback scheme Opportunity to participate in the company share scheme Access to a range of retail discounts and saving What we stand for We're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable, and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help. What we stand for We create community and deliver change that transforms the future for everyone. With this in mind, we're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help.
Apr 17, 2024
Full time
SThree is delighted to announce that we are currently accepting applications for an experienced AI Engineer. This position presents an excellent opportunity to join a global audience of stakeholders. Additionally, it offers the potential for growth within an international company. As an AI Engineer specialising in Azure Services, you will be responsible for designing, implementing, and maintaining AI solutions within our organisation. Leveraging the Azure platform, including Azure OpenAI, Azure Vision and other Azure AI services, you will develop scalable, efficient, and effective AI models and systems to address business challenges, enhance decision-making, and drive innovation. Collaboration with cross-functional teams to integrate AI capabilities into our products and services will be key. About us SThree is the global STEM-specialist talent partner that connects sought-after specialists in life sciences, technology, engineering and mathematics with innovative organisations across the world. We are the number one destination for talent in the best STEM markets: Recruiting highly skilled professionals and discovering life-changing jobs for the unsung heroes who will positively shape our future. What are the day-to-day tasks? Design and develop AI models and solutions using Azure OpenAI, Azure Machine Learning, and Azure Cognitive Services to address specific business challenges. Implement and maintain scalable and efficient AI systems, ensuring they meet business requirements and performance benchmarks. Collaborate with business analysts, scientists, and IT teams to integrate AI solutions into existing systems and work flows Stay abreast of advancements in AI, machine learning, and Azure services, incorporating new technologies and methodologies to continually improve solution offerings. Provide expertise and guidance on AI best practices, contributing to the organisation's AI strategy and innovation efforts. Conduct data analysis and feature engineering to prepare data for use in AI models, utilising Azure Data Lake Develop robust testing and validation processes to ensure the accuracy and reliability of AI models. Ensure that operational issues are identified, recorded, monitored and resolved. Conducts investigations of significant operational outage and provides recommendations for problem mitigation. Provides appropriate status and other reports to specialists, users and managers. Align all operations procedures to service expectations, security requirements and other quality standards. Ensures that operational procedures are fit for purpose and updated. Oversee the planning, installation, maintenance and acceptance of new and updated components and services. Defines security procedures to be followed, and delegates tasks What skills and knowledge are we looking for? Programming Skills: Proficiency in programming languages such as Python, C#, or Java, with a deep understanding of software development principles. Experience with Azure AI solutions, including Azure OpenAI Service, Azure Cognitive Services, and Azure Machine Learning. Familiarity with Azure Databricks desirable Solid background in machine learning algorithms, data preprocessing, feature engineering, and model evaluation. Experience with deep learning frameworks like TensorFlow or PyTorch is desirable. Proficiency in handling large datasets, experience with Azure Data Factory, Azure SQL Database, and Cosmos DB. Understanding of CI/CD pipelines, containerisation (Docker, Kubernetes), implementing MLOps practices using Azure DevOps. Azure Cloud services relevant to AI, such as Azure Kubernetes Service (AKS), Azure GPU VMs, and Azure networking and security services tailored for AI applications. Qualifications: Degree in computer science/software engineering and/or 5+ years equivalent work experience within a cloud environment. Cloud Certifications desirable Qualifications such as the following would be advantageous, however not necessary: Microsoft Azure AI Engineer Fundamentals / Associate Microsoft Azure Data Engineer Microsoft Data Scientist Associate Benefits for our U.K. teams include: Choice to work flexibly from home and the office, in line with our hybrid working principles Bonus linked to company and personal performance Generous 28 days holiday, plus public holidays Annual leave purchase scheme Five days paid Caregiver/Dependant leave per annum Five paid days off per year for volunteering Private healthcare, discounted dental insurance and health care cashback scheme Opportunity to participate in the company share scheme Access to a range of retail discounts and saving What we stand for We're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable, and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help. What we stand for We create community and deliver change that transforms the future for everyone. With this in mind, we're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help.
Alexander Mann Solutions - Public Sector Resourcing
Manchester, Lancashire
Senior Product Manager - Inside IR35 Contract Term: 6 Months Contracting Authority: DWP Location: Hybrid - Birmingham/Manchester/ Leeds/Sheffield/Blackpool/Newcastle Description: As a Senior Product Manager, you will manage the development of a product. You will work with products which are either highly visible or have key strategic value to the organisation. You will be responsible for strategic and tactical product decisions, using your knowledge of user needs and business goals to frame problems and set priorities for the delivery team. You will also be actively involved in developing the product strategy and managing the product roadmap. As a Senior Product Manager you will have expert knowledge of product management techniques. You may work as part of a larger product team, managing more junior Product Managers or may work with a Lead Product Manager to manage multiple products. Summary of the Role and key responsibilities: Own the vision for the product, working with stakeholders to ensure strategic fit and engaging the development team to maintain alignment and buy in Develop the product strategy and manage the product roadmap as well as prioritising the product backlog through a range of techniques to maximise value and return on investment Identify and communicate user needs to the development and delivery team through the creation of backlog items (user stories) and representing users and other stakeholders at team meetings such as planning and review session. Define product goals and metrics, monitoring performance against outcomes. Manage, influence and negotiate with stakeholders and communicate progress and achievements, championing the product within the department. Lead product team, and ensure the product is developed to an appropriate level of quality taking into consideration expected lifetime, investment and timeframes. Support the professional development of associate Product Managers and Product Managers in your area. Technical Skills required: Experienced in applying tools, terms and concepts in a variety of ways. Able to be flexible, consider new ways of working and adapt to change. Ensures that the right actions are taken to investigate, resolve and anticipate problems. Coordinates the team to investigate problems, implement solutions and take preventative measures. Able to dissect a problem to its component parts to identify and diagnose root causes. Able to troubleshoot and identify problems across different technology capabilities. Takes accountability of issues that occur and is proactive in searching for potential problems. Achieves excellent user outcomes. Determines the strategic vision and direction. Positively influences key senior stakeholders. Provides an arbitration function. Able to identify and compare the best processes or delivery methods to use, including measuring and evaluating outcomes. Able to recognise when something does not work and encourages a mindset of experimentation. Can adapt and reflect, is resilient and has the ability to see outside of the process. Able to use a blended approach depending on the context. Able to help teams to manage and visualise outcomes, prioritise work and work to agreed minimum viable product (MVP). Understands and can help teams apply a range of techniques for data profiling and source system analysis from a complex single source. Able to bring multiple data sources together in a conformed model for analysis. Understands the difference between user needs and desires of the user. Has experience in meeting user needs across a variety of channels. Able to integrate digital analytics with qualitative data, such as user surveys and user research, to develop hypotheses for testing. Can offer recommendations on the best tools and methods to be used. Able to collaborate with user researchers and can sell/represent users internally. Understands the difference between user needs and desires of the user. Able to champion user research to focus on all users. Can prioritise and defines approaches to understand the user story, guiding others in doing so. Able to apply experience of multiple parts of the lifecycle. Able to recognise when it is right to move forward and when it is right to stop. Able to recognise the appropriate deliverables and the right people to meet these. Able to work with other agile delivery operations throughout the product lifecycle. Able to plan and engage with the appropriate stakeholders at a particular stage in the project. Knowledge and Experience required: You are expected to have worked across department or functional boundaries in order to effectively communicate a product vision and gain stakeholder buy in Have created and communicated a product roadmap, receiving and acting upon challenge from stakeholders. Have successfully delivered one or more products meeting a number of successful outcomes. Have worked with users to articulate their needs and communicated these to a product team. Had experience of managing products in a complex environment, effectively prioritising backlog items to maximise value. Have made effective decisions based on incomplete information using a range of techniques.
Apr 17, 2024
Contractor
Senior Product Manager - Inside IR35 Contract Term: 6 Months Contracting Authority: DWP Location: Hybrid - Birmingham/Manchester/ Leeds/Sheffield/Blackpool/Newcastle Description: As a Senior Product Manager, you will manage the development of a product. You will work with products which are either highly visible or have key strategic value to the organisation. You will be responsible for strategic and tactical product decisions, using your knowledge of user needs and business goals to frame problems and set priorities for the delivery team. You will also be actively involved in developing the product strategy and managing the product roadmap. As a Senior Product Manager you will have expert knowledge of product management techniques. You may work as part of a larger product team, managing more junior Product Managers or may work with a Lead Product Manager to manage multiple products. Summary of the Role and key responsibilities: Own the vision for the product, working with stakeholders to ensure strategic fit and engaging the development team to maintain alignment and buy in Develop the product strategy and manage the product roadmap as well as prioritising the product backlog through a range of techniques to maximise value and return on investment Identify and communicate user needs to the development and delivery team through the creation of backlog items (user stories) and representing users and other stakeholders at team meetings such as planning and review session. Define product goals and metrics, monitoring performance against outcomes. Manage, influence and negotiate with stakeholders and communicate progress and achievements, championing the product within the department. Lead product team, and ensure the product is developed to an appropriate level of quality taking into consideration expected lifetime, investment and timeframes. Support the professional development of associate Product Managers and Product Managers in your area. Technical Skills required: Experienced in applying tools, terms and concepts in a variety of ways. Able to be flexible, consider new ways of working and adapt to change. Ensures that the right actions are taken to investigate, resolve and anticipate problems. Coordinates the team to investigate problems, implement solutions and take preventative measures. Able to dissect a problem to its component parts to identify and diagnose root causes. Able to troubleshoot and identify problems across different technology capabilities. Takes accountability of issues that occur and is proactive in searching for potential problems. Achieves excellent user outcomes. Determines the strategic vision and direction. Positively influences key senior stakeholders. Provides an arbitration function. Able to identify and compare the best processes or delivery methods to use, including measuring and evaluating outcomes. Able to recognise when something does not work and encourages a mindset of experimentation. Can adapt and reflect, is resilient and has the ability to see outside of the process. Able to use a blended approach depending on the context. Able to help teams to manage and visualise outcomes, prioritise work and work to agreed minimum viable product (MVP). Understands and can help teams apply a range of techniques for data profiling and source system analysis from a complex single source. Able to bring multiple data sources together in a conformed model for analysis. Understands the difference between user needs and desires of the user. Has experience in meeting user needs across a variety of channels. Able to integrate digital analytics with qualitative data, such as user surveys and user research, to develop hypotheses for testing. Can offer recommendations on the best tools and methods to be used. Able to collaborate with user researchers and can sell/represent users internally. Understands the difference between user needs and desires of the user. Able to champion user research to focus on all users. Can prioritise and defines approaches to understand the user story, guiding others in doing so. Able to apply experience of multiple parts of the lifecycle. Able to recognise when it is right to move forward and when it is right to stop. Able to recognise the appropriate deliverables and the right people to meet these. Able to work with other agile delivery operations throughout the product lifecycle. Able to plan and engage with the appropriate stakeholders at a particular stage in the project. Knowledge and Experience required: You are expected to have worked across department or functional boundaries in order to effectively communicate a product vision and gain stakeholder buy in Have created and communicated a product roadmap, receiving and acting upon challenge from stakeholders. Have successfully delivered one or more products meeting a number of successful outcomes. Have worked with users to articulate their needs and communicated these to a product team. Had experience of managing products in a complex environment, effectively prioritising backlog items to maximise value. Have made effective decisions based on incomplete information using a range of techniques.
My client, an International law firm based in London, are looking for an information security operational analyst to join their growing team. This role would require you to be in the office 3 days per week (2 from home). The hiring manager would also like someone from a legal or Financial Services/Banking background and a CISSP and/or MSC in Information Security is a MUST. Role and Responsibilities (this is a broad but not exhaustive list): Monitor computer networks for security issues Investigate security breaches and other cybersecurity incidents Install security measures and operate software to protect systems and information infrastructure, including firewalls and data encryption programs Document security breaches and assess the damage they cause / Policy reviews Work with the security team and the wider IT team and external security partners to perform tests and uncover network vulnerabilities Fix detected vulnerabilities to maintain a high-security standard Stay current on IT security trends and news / Vendor security assessments Develop company-wide best practices for security / Network / Software / WIFI / Cloud / Messaging etc Assist in performing penetration testing / Monitoring and recording Risk and assessment Help colleagues install security software and understand information security best practice. Research security enhancements and make recommendations to management Stay up to date on information technology trends and security standards Qualifications and Experience: About the Information Security Operational Analyst role: The role of the Security Analyst will implement information security related tasks and focused on support and delivery, as advised and requested by the Head of Information Security (CISO). There are two streams of the organisational structure, Policy & Compliance and Operations. The skill set required for each is somewhat similar. However, will depend on what the candidate's experience preference and aptitude, aligned to educational and professional qualifications. Bachelor's degree in computer science or related field Certified Information Systems Security Professional (CISSP) or a MSC in Information Security is a must Certified Information Systems Auditor (CISA), or ISO Lead Auditor or Implementer qualification would be desirable for the role Experience in information security or related field Experience with computer network penetration testing and techniques Understanding of firewalls, proxies, SIEM, antivirus, and IDPS concepts Ability to identify and mitigate network vulnerabilities and explain how to avoid them Understanding of patch management with the ability to deploy patches in a timely manner while understanding business impact A general background in working within IT, preferably within an Infrastructure or Application support/management role. Demonstrable experience facilitating IT Control audit activities. With Relevant IT Security or Information Risk Management qualifications (Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), Certified Information Systems Auditor (CISA , or ISO Lead Auditor or Implementer qualification, would be advantages for the role and desirable. Experience working with large and extended Operational and Engineering teams Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Apr 17, 2024
Full time
My client, an International law firm based in London, are looking for an information security operational analyst to join their growing team. This role would require you to be in the office 3 days per week (2 from home). The hiring manager would also like someone from a legal or Financial Services/Banking background and a CISSP and/or MSC in Information Security is a MUST. Role and Responsibilities (this is a broad but not exhaustive list): Monitor computer networks for security issues Investigate security breaches and other cybersecurity incidents Install security measures and operate software to protect systems and information infrastructure, including firewalls and data encryption programs Document security breaches and assess the damage they cause / Policy reviews Work with the security team and the wider IT team and external security partners to perform tests and uncover network vulnerabilities Fix detected vulnerabilities to maintain a high-security standard Stay current on IT security trends and news / Vendor security assessments Develop company-wide best practices for security / Network / Software / WIFI / Cloud / Messaging etc Assist in performing penetration testing / Monitoring and recording Risk and assessment Help colleagues install security software and understand information security best practice. Research security enhancements and make recommendations to management Stay up to date on information technology trends and security standards Qualifications and Experience: About the Information Security Operational Analyst role: The role of the Security Analyst will implement information security related tasks and focused on support and delivery, as advised and requested by the Head of Information Security (CISO). There are two streams of the organisational structure, Policy & Compliance and Operations. The skill set required for each is somewhat similar. However, will depend on what the candidate's experience preference and aptitude, aligned to educational and professional qualifications. Bachelor's degree in computer science or related field Certified Information Systems Security Professional (CISSP) or a MSC in Information Security is a must Certified Information Systems Auditor (CISA), or ISO Lead Auditor or Implementer qualification would be desirable for the role Experience in information security or related field Experience with computer network penetration testing and techniques Understanding of firewalls, proxies, SIEM, antivirus, and IDPS concepts Ability to identify and mitigate network vulnerabilities and explain how to avoid them Understanding of patch management with the ability to deploy patches in a timely manner while understanding business impact A general background in working within IT, preferably within an Infrastructure or Application support/management role. Demonstrable experience facilitating IT Control audit activities. With Relevant IT Security or Information Risk Management qualifications (Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), Certified Information Systems Auditor (CISA , or ISO Lead Auditor or Implementer qualification, would be advantages for the role and desirable. Experience working with large and extended Operational and Engineering teams Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
This role requires excellent technical skills for design/development of the client's software changes. There are responsibilities for supporting the application running in the live environment. The role involves working as part of a team made up of technical consultants, operational consultants and project managers. The position will be primarily focused on working on the UK MoD account, but there will be opportunities to work on projects for other clients. The core applications are warehouse management systems where minimal downtime is allowed, this therefore requires first class problem solving skills and the ability to work under pressure. A flexible attitude to work is required. Due to the nature of the applications, there may be occasions when support of implementations is required outside standard working hours. There may also be some travel to other Infor offices and clients' sites. The candidate must be willing to work with people from different ethnicity, cultural background and positions in the company. There is a requirement to apply for and obtain UK MoD security clearance for this role. This process that will be initiated by Infor upon acceptance of offer. RESPONSIBILITIES Work as part of a team, consisting of Technical and Functional consultants and Project Manager in an implementation. Able to work well with onshore and offshore consultants. Advising customers on industry best practice supported by the Infor products. Provide technical advice to customers. Issue management and resolution working hand in hand with on/offshore support personnel, international R&D team or local resource. Perform project implementation tasks using Infor project methodologies in accordance with the project goals and business objectives. Willing to continuously develop knowledge on new technology and method, and also keen to develop others in the pursuit of knowledge. Documentation of application changes requested by the client. Technical design of changes requested by the client. Propose solutions to business requirements. Estimate effort for developing/implementing changes. Attend project meetings. Able to resolve complex business application problems, by phone or through personal visit. Man help desk and provide advice/solutions. Provide technical input into project planning. Design/Develop/Test changes. Provide input to design reviews. Monitor application and database as required. May have small projects assigned directly. Assist Project Manager in planning technical elements of a project. Support implementations out of hours and weekends as required by projects REQUIRED SKILLS & EXPERIENCE Good written and spoken English. Bachelor's degree in computer science or a related area or a master's degree. Experienced in working with Warehouse Management Systems and Automation systems in a Warehousing environment. Excellent written communication skills. Documents will be presented and reviewed both internally and by the clients. Informix 4GL. Unix Shell Scripting. Basic Informix DBA skills. SQL and code optimization. Excellent problem solving skills. Good PC skills. Ability to communicate at all levels from project team to senior management from the customer. Experienced in software implementation life cycle.Added advantage: Experience with Dallas Systems WMS /WM2000/ Exceed / SCE / Infor WMS. Previous experience in a consultancy environment would be an advantage Fourjs BDS/Fourjs Genero. Knowledge of programming languages such as C, Java or Python. Basic Red Hat Linux system administration skills. Situated under 100 miles from our main client office in Milton Keynes PERSONAL ATTRIBUTES Strong problem solver with ability to analyze problems and produce steps for investigation or resolution, and able to work with others in the team to achieve the desired outcome. Possess strong sense of responsibility and ownership towards the duties, and able to support others in carrying out their responsibilities. Ability to take the lead, influence and manage situations to ensure that the right solution is agreed and implemented. High degree of attention to detail and able to preempt outcome and introduce measures to reduce risks. Solid communication (written, oral) skills. Ability to communicate at all levels from warehouse operations to senior management. To be able to prioritize work to meet strict deadlines. A self-starter with the ability to work as an individual and collaboratively to ensure team goals are achieved. Flexibility and a genuine desire to learn with keen interest in development of new technologies and methods. Excellent time management skills, and make sure all required administration functions are completed in a timely manner. Strong desire for customer success and deliver quality work. MINIMUM QUALIFICATIONS Relevant experience and/or related degree. Driving License
Apr 17, 2024
Full time
This role requires excellent technical skills for design/development of the client's software changes. There are responsibilities for supporting the application running in the live environment. The role involves working as part of a team made up of technical consultants, operational consultants and project managers. The position will be primarily focused on working on the UK MoD account, but there will be opportunities to work on projects for other clients. The core applications are warehouse management systems where minimal downtime is allowed, this therefore requires first class problem solving skills and the ability to work under pressure. A flexible attitude to work is required. Due to the nature of the applications, there may be occasions when support of implementations is required outside standard working hours. There may also be some travel to other Infor offices and clients' sites. The candidate must be willing to work with people from different ethnicity, cultural background and positions in the company. There is a requirement to apply for and obtain UK MoD security clearance for this role. This process that will be initiated by Infor upon acceptance of offer. RESPONSIBILITIES Work as part of a team, consisting of Technical and Functional consultants and Project Manager in an implementation. Able to work well with onshore and offshore consultants. Advising customers on industry best practice supported by the Infor products. Provide technical advice to customers. Issue management and resolution working hand in hand with on/offshore support personnel, international R&D team or local resource. Perform project implementation tasks using Infor project methodologies in accordance with the project goals and business objectives. Willing to continuously develop knowledge on new technology and method, and also keen to develop others in the pursuit of knowledge. Documentation of application changes requested by the client. Technical design of changes requested by the client. Propose solutions to business requirements. Estimate effort for developing/implementing changes. Attend project meetings. Able to resolve complex business application problems, by phone or through personal visit. Man help desk and provide advice/solutions. Provide technical input into project planning. Design/Develop/Test changes. Provide input to design reviews. Monitor application and database as required. May have small projects assigned directly. Assist Project Manager in planning technical elements of a project. Support implementations out of hours and weekends as required by projects REQUIRED SKILLS & EXPERIENCE Good written and spoken English. Bachelor's degree in computer science or a related area or a master's degree. Experienced in working with Warehouse Management Systems and Automation systems in a Warehousing environment. Excellent written communication skills. Documents will be presented and reviewed both internally and by the clients. Informix 4GL. Unix Shell Scripting. Basic Informix DBA skills. SQL and code optimization. Excellent problem solving skills. Good PC skills. Ability to communicate at all levels from project team to senior management from the customer. Experienced in software implementation life cycle.Added advantage: Experience with Dallas Systems WMS /WM2000/ Exceed / SCE / Infor WMS. Previous experience in a consultancy environment would be an advantage Fourjs BDS/Fourjs Genero. Knowledge of programming languages such as C, Java or Python. Basic Red Hat Linux system administration skills. Situated under 100 miles from our main client office in Milton Keynes PERSONAL ATTRIBUTES Strong problem solver with ability to analyze problems and produce steps for investigation or resolution, and able to work with others in the team to achieve the desired outcome. Possess strong sense of responsibility and ownership towards the duties, and able to support others in carrying out their responsibilities. Ability to take the lead, influence and manage situations to ensure that the right solution is agreed and implemented. High degree of attention to detail and able to preempt outcome and introduce measures to reduce risks. Solid communication (written, oral) skills. Ability to communicate at all levels from warehouse operations to senior management. To be able to prioritize work to meet strict deadlines. A self-starter with the ability to work as an individual and collaboratively to ensure team goals are achieved. Flexibility and a genuine desire to learn with keen interest in development of new technologies and methods. Excellent time management skills, and make sure all required administration functions are completed in a timely manner. Strong desire for customer success and deliver quality work. MINIMUM QUALIFICATIONS Relevant experience and/or related degree. Driving License
Are you prepared for an exciting journey to reshape the property industry? Join a dynamic team dedicated to revolutionising the way we experience home ownership and buying.This PropTech beast is on a mission to transform the world of property and is searching for an experienced .NET Engineering Manager to lead the charge in developing groundbreaking business-to-business SaaS products that will redefine how estate agents conduct their operations. Location: Hybrid (1 day per week in South West London office) They are looking to pay between £85,000 and £95,000 per annum for this role + a great benefits package (including an up-to 20% bonus and a whole lot more!) What You'll Be Doing: As the successful .NET Engineering Manager, you will take sit over their B2B Platform engineering team, responsible for managing an AWS Cloud infrastructure that supports our cutting-edge B2B SaaS products. Your role will be pivotal in driving our technological evolution, and your contributions will span a wide range of activities, including: Collaborating with engineers to establish best practices for Cloud service utilisation. Modernising the infrastructure and integrating cloud-native services into the business. Automating infrastructure provisioning through Infrastructure As Code. Leading the way in FinOps, promoting cost awareness across teams. In addition, your team will be instrumental in fostering the DevOps culture by implementing and guiding product teams in establishing CI/CD pipelines using tools like Github Actions, TeamCity, and Octopus. Technology They Work With: Their platform is built on the .Net stack with C#, encompassing both .Net Framework and .Net 6 . They leverage a diverse set of AWS services , including EC2, ECS, Lambda, Aurora, and EventBridge. The C# codebase is fortified by rigorous automated testing, while the database stack is distributed across MS SQL , Postgres , and Mongo .To break it right down, the ideal Engineering Manager: Is a staunch advocate for developing highly fault-tolerant, secure, and scalable applications within the software engineering community. Leads and coaches a talented team of 4-6 engineers, each with a unique blend of expertise in cloud infrastructure and software-focused DevOps. Hails from a software engineering background, boasting experience in building and deploying applications in the Cloud using CI/CD tools and infrastructure-as-code automation. Is well-versed in AWS, with a track record of designing and implementing cloud-native systems aligned with the AWS Well-Architected Framework. Values simplicity over complexity and knows when to navigate between the two. Demonstrates a keen understanding of AWS and other cloud costs, attributing them to specific teams and services. Possesses extensive knowledge and experience in observability, including best practices, implementations, and familiarity with observability vendors. Champions diversity and inclusion, fostering a culture of innovation, teamwork, and self-improvement. Leads by example, sharing knowledge and influencing your team and organisation, all while taking charge of coaching and performance management within your engineering team. If you're excited by the prospect of driving innovation in a dynamic, inclusive environment and have a solid background in these technologies, we want to hear from you - apply now!
Apr 17, 2024
Full time
Are you prepared for an exciting journey to reshape the property industry? Join a dynamic team dedicated to revolutionising the way we experience home ownership and buying.This PropTech beast is on a mission to transform the world of property and is searching for an experienced .NET Engineering Manager to lead the charge in developing groundbreaking business-to-business SaaS products that will redefine how estate agents conduct their operations. Location: Hybrid (1 day per week in South West London office) They are looking to pay between £85,000 and £95,000 per annum for this role + a great benefits package (including an up-to 20% bonus and a whole lot more!) What You'll Be Doing: As the successful .NET Engineering Manager, you will take sit over their B2B Platform engineering team, responsible for managing an AWS Cloud infrastructure that supports our cutting-edge B2B SaaS products. Your role will be pivotal in driving our technological evolution, and your contributions will span a wide range of activities, including: Collaborating with engineers to establish best practices for Cloud service utilisation. Modernising the infrastructure and integrating cloud-native services into the business. Automating infrastructure provisioning through Infrastructure As Code. Leading the way in FinOps, promoting cost awareness across teams. In addition, your team will be instrumental in fostering the DevOps culture by implementing and guiding product teams in establishing CI/CD pipelines using tools like Github Actions, TeamCity, and Octopus. Technology They Work With: Their platform is built on the .Net stack with C#, encompassing both .Net Framework and .Net 6 . They leverage a diverse set of AWS services , including EC2, ECS, Lambda, Aurora, and EventBridge. The C# codebase is fortified by rigorous automated testing, while the database stack is distributed across MS SQL , Postgres , and Mongo .To break it right down, the ideal Engineering Manager: Is a staunch advocate for developing highly fault-tolerant, secure, and scalable applications within the software engineering community. Leads and coaches a talented team of 4-6 engineers, each with a unique blend of expertise in cloud infrastructure and software-focused DevOps. Hails from a software engineering background, boasting experience in building and deploying applications in the Cloud using CI/CD tools and infrastructure-as-code automation. Is well-versed in AWS, with a track record of designing and implementing cloud-native systems aligned with the AWS Well-Architected Framework. Values simplicity over complexity and knows when to navigate between the two. Demonstrates a keen understanding of AWS and other cloud costs, attributing them to specific teams and services. Possesses extensive knowledge and experience in observability, including best practices, implementations, and familiarity with observability vendors. Champions diversity and inclusion, fostering a culture of innovation, teamwork, and self-improvement. Leads by example, sharing knowledge and influencing your team and organisation, all while taking charge of coaching and performance management within your engineering team. If you're excited by the prospect of driving innovation in a dynamic, inclusive environment and have a solid background in these technologies, we want to hear from you - apply now!
There has never been a better time to join this organisation as they build towards a greener future, tackling climate change, minimising their environmental impact, and reducing their carbon footprint! This is a vital role in delivering the future vision of this business. As a Transformation Business Partner, you will help design and lead the Asset Management Transformation plan for the organisation, incorporating the principles of asset management and driving to improve asset management capability across the business. As a Transformation Business Partner, you will collaborate with a wide variety of internal and external stakeholders including but not limited to operations, maintenance, engineering, and construction. This is a rewarding opportunity for an ambitious Project Manager to lead the transformation of the asset management capabilities, drive improvement and bring best practice into our asset management processes. You will take people on a journey, supporting continuous improvements and positively shaping organisational change to help deliver significant environmental improvements and best value to our customers. The role of a Transformation business Partner has a focus on asset management systems, project management and implementing strategic organisational change, you will be: • Able to demonstrate excellent working knowledge of ISO(phone number removed), ISO3100, Enterprise Asset Management Systems and asset management principles & practices. • Project or programme management qualified and/or hold an Asset Management Diploma or Certificate. • Able to demonstrate exceptional stakeholder management, project management and change management skills in asset management planning and/or demonstrate the ability to evaluate and model complex issues against business drivers and targets. • Gathering the requirements of the Asset strategy and planning area and wider business teams to support the development and embedding of Systems Thinking and Integrated Business Planning. • Setting up and running the ISO55001 transformation process and certification process, ensuring the demonstration of benefits on wider business requirements to meet ISO55001 standards. • Reporting and tracking of actions and continuous improvement of the ISO55001 transformation and asset data management and governance processes to ensure that they are adapted for new technologies, new business practices and for new system data. • Producing dashboards and analysis providing insight on the effectiveness of ISO55001 and asset data governance and the overall health of asset and system data in the business. • Programme management of roadmaps and improvement plans to meet ISO55001 standards with the support of the Asset Strategy and Planning management team and monitor delivery of the action plan. • Supporting the capture of cost and benefit data required for the input into the Integrated Business Planning process regarding system and asset insight initiatives. • Working with the System Insight and Risk and resilience managers to support high engagement, high performance and continuous improvement of business processes. if you re looking for an exciting opportunity to develop a long-term career, apply today
Apr 17, 2024
Full time
There has never been a better time to join this organisation as they build towards a greener future, tackling climate change, minimising their environmental impact, and reducing their carbon footprint! This is a vital role in delivering the future vision of this business. As a Transformation Business Partner, you will help design and lead the Asset Management Transformation plan for the organisation, incorporating the principles of asset management and driving to improve asset management capability across the business. As a Transformation Business Partner, you will collaborate with a wide variety of internal and external stakeholders including but not limited to operations, maintenance, engineering, and construction. This is a rewarding opportunity for an ambitious Project Manager to lead the transformation of the asset management capabilities, drive improvement and bring best practice into our asset management processes. You will take people on a journey, supporting continuous improvements and positively shaping organisational change to help deliver significant environmental improvements and best value to our customers. The role of a Transformation business Partner has a focus on asset management systems, project management and implementing strategic organisational change, you will be: • Able to demonstrate excellent working knowledge of ISO(phone number removed), ISO3100, Enterprise Asset Management Systems and asset management principles & practices. • Project or programme management qualified and/or hold an Asset Management Diploma or Certificate. • Able to demonstrate exceptional stakeholder management, project management and change management skills in asset management planning and/or demonstrate the ability to evaluate and model complex issues against business drivers and targets. • Gathering the requirements of the Asset strategy and planning area and wider business teams to support the development and embedding of Systems Thinking and Integrated Business Planning. • Setting up and running the ISO55001 transformation process and certification process, ensuring the demonstration of benefits on wider business requirements to meet ISO55001 standards. • Reporting and tracking of actions and continuous improvement of the ISO55001 transformation and asset data management and governance processes to ensure that they are adapted for new technologies, new business practices and for new system data. • Producing dashboards and analysis providing insight on the effectiveness of ISO55001 and asset data governance and the overall health of asset and system data in the business. • Programme management of roadmaps and improvement plans to meet ISO55001 standards with the support of the Asset Strategy and Planning management team and monitor delivery of the action plan. • Supporting the capture of cost and benefit data required for the input into the Integrated Business Planning process regarding system and asset insight initiatives. • Working with the System Insight and Risk and resilience managers to support high engagement, high performance and continuous improvement of business processes. if you re looking for an exciting opportunity to develop a long-term career, apply today
Energy Consultant - Energy & Power Permanent Reading - Hybrid-working MBNL is owned equally by EE and Three, two of the UK's most recognisable and innovative mobile operators. They are our shareholders, but to us they are also our customers. Our mission is to create maximum value for our Shareholders, by delivering and managing their best network experiences at the lowest cost. Context: The Property Department is responsible for the estate management and implementation of property and planning strategies across the shared and unilateral network property of EE & H3G and to ensure partners & suppliers adhere to agreed guidelines when undertaking work or upgrades on the network property estate. Joining our Property Operations Team as the Energy subject matter expert, you will initially be engaged in supporting the transition and implementation of new service contracts. Furthermore, you will also be responsible for the delivery of key initiatives to manage the operational energy and carbon profile of the Radio Access Network as well as lead the evolution of MBNL's Energy and Power services as the market continues to change and grow. As a result, you will be an essential part of defining what energy management should look like as MBNL continues its growth as an Infrastructure Manager. What the Energy Consultant will do: Be the subject matter expert, and stay up to date with key changes in the energy industry and reflect into MBNL's energy strategy, including presenting to senior management & the Board. Manage the transition and implementation of new supplier services and contracts. Oversee the services delivered by energy managers and key outsourced partners, ensuring all SLA/KPIs are being met and leading commercial intervention where they are not. Lead the Forecasting of future shareholder specific consumption requirements and provide impact assessments to operational teams, outsourced suppliers, internal stakeholders, shareholders, and energy suppliers. Support the Senior Property Manager to communicate energy price market developments both internally and to Shareholders, identifying opportunities to mitigate risk to budgets and developing recommendations for presentation. Be the key point of contact for Shareholders sustainability compliance requirements, supporting them with their submissions where required. Take responsibility for ensuring all third-party multi-site provider and portfolios power agreements are effectively managed and communicated with outsourced partners. Drive MBNL outsourced suppliers to deliver the services required to manage individual Shareholder Power Purchasing Strategies. Present key information and keep all stakeholders up to date on latest position, impacts to budget, updates to forecasts and recommendations at various internal and external forums (ECTF) Monitor Shareholder supply movements across the portfolio. Support the commercial and operational processes of onboarding new (connections) supplies on to the preferred contract, especially the transfer from "fixed" contracts to "flexible." The successful Energy Consultant will have: Good financial control skills. Excellent reporting and communication. Strong project management skills. Nice to have: Recent experience of using Microsoft Suite, particularly Powerpoint & Excel Ability to draw conclusions and themes from data and take initiative to drive continuous process improvements. Recent experience working within the energy industry or for an energy consultant/supplier. Experience n a Commercial role. To apply for the Energy Consultant - Energy & Power, please send your CV to (url removed) Project People is acting as an Employment Agency in relation to this vacancy.
Apr 17, 2024
Full time
Energy Consultant - Energy & Power Permanent Reading - Hybrid-working MBNL is owned equally by EE and Three, two of the UK's most recognisable and innovative mobile operators. They are our shareholders, but to us they are also our customers. Our mission is to create maximum value for our Shareholders, by delivering and managing their best network experiences at the lowest cost. Context: The Property Department is responsible for the estate management and implementation of property and planning strategies across the shared and unilateral network property of EE & H3G and to ensure partners & suppliers adhere to agreed guidelines when undertaking work or upgrades on the network property estate. Joining our Property Operations Team as the Energy subject matter expert, you will initially be engaged in supporting the transition and implementation of new service contracts. Furthermore, you will also be responsible for the delivery of key initiatives to manage the operational energy and carbon profile of the Radio Access Network as well as lead the evolution of MBNL's Energy and Power services as the market continues to change and grow. As a result, you will be an essential part of defining what energy management should look like as MBNL continues its growth as an Infrastructure Manager. What the Energy Consultant will do: Be the subject matter expert, and stay up to date with key changes in the energy industry and reflect into MBNL's energy strategy, including presenting to senior management & the Board. Manage the transition and implementation of new supplier services and contracts. Oversee the services delivered by energy managers and key outsourced partners, ensuring all SLA/KPIs are being met and leading commercial intervention where they are not. Lead the Forecasting of future shareholder specific consumption requirements and provide impact assessments to operational teams, outsourced suppliers, internal stakeholders, shareholders, and energy suppliers. Support the Senior Property Manager to communicate energy price market developments both internally and to Shareholders, identifying opportunities to mitigate risk to budgets and developing recommendations for presentation. Be the key point of contact for Shareholders sustainability compliance requirements, supporting them with their submissions where required. Take responsibility for ensuring all third-party multi-site provider and portfolios power agreements are effectively managed and communicated with outsourced partners. Drive MBNL outsourced suppliers to deliver the services required to manage individual Shareholder Power Purchasing Strategies. Present key information and keep all stakeholders up to date on latest position, impacts to budget, updates to forecasts and recommendations at various internal and external forums (ECTF) Monitor Shareholder supply movements across the portfolio. Support the commercial and operational processes of onboarding new (connections) supplies on to the preferred contract, especially the transfer from "fixed" contracts to "flexible." The successful Energy Consultant will have: Good financial control skills. Excellent reporting and communication. Strong project management skills. Nice to have: Recent experience of using Microsoft Suite, particularly Powerpoint & Excel Ability to draw conclusions and themes from data and take initiative to drive continuous process improvements. Recent experience working within the energy industry or for an energy consultant/supplier. Experience n a Commercial role. To apply for the Energy Consultant - Energy & Power, please send your CV to (url removed) Project People is acting as an Employment Agency in relation to this vacancy.
Property Operations Manager - Energy & Power Expert - Permanent - Mobile Telecoms Reading - Hybrid-working Context: Joining our Property Operations Team as the Energy subject matter expert, you will initially be engaged in supporting the transition and implementation of new service contracts. Furthermore, you will also be responsible for the delivery of key initiatives to manage the operational energy and carbon profile of the Radio Access Network as well as lead the evolution of MBNL's Energy and Power services as the market continues to change and grow. As a result, you will be an essential part of defining what energy management should look like as MBNL continues its growth as an Infrastructure Manager. What you will do: Be the subject matter expert and stay up to date with key changes in the energy industry and reflect into MBNL's energy strategy, including presenting to senior management & the Board. Manage the transition and implementation of new supplier services and contracts. Oversee the services delivered by energy managers and key outsourced partners, ensuring all SLA/KPIs are being met and leading commercial intervention where they are not. Lead the Forecasting of future shareholder specific consumption requirements and provide impact assessments to operational teams, outsourced suppliers, internal stakeholders, shareholders, and energy suppliers. Support the Senior Property Manager to communicate energy price market developments both internally and to Shareholders, identifying opportunities to mitigate risk to budgets and developing recommendations for presentation. Be the key point of contact for Shareholders sustainability compliance requirements, supporting them with their submissions where required. Take responsibility for ensuring all third-party multi-site provider and portfolios power agreements are effectively managed and communicated with outsourced partners. Drive MBNL outsourced suppliers to deliver the services required to manage individual Shareholder Power Purchasing Strategies. Present key information and keep all stakeholders up to date on latest position, impacts to budget, updates to forecasts and recommendations at various internal and external forums (ECTF) Monitor Shareholder supply movements across the portfolio. Support the commercial and operational processes of onboarding new (connections) supplies on to the preferred contract, especially the transfer from "fixed" contracts to "flexible." What we are looking for: Energy SME (ideally working for an Energy Supplier) Ability to guide/advise on more efficient/cost-effective ways of working in terms of energy consumption. Senior level stakeholder engagement up to SMT, Procurement Directors and CTO within the shareholders as well as daily interaction with Commercial and Commercial Finance Teams within the company. Ability to Partner and advise on sustainability, reaching sustainability targets and compliance around this. Nice to have: Recent experience of using Microsoft Suite, particularly PowerPoint & Excel Ability to draw conclusions and themes from data and take initiative to drive continuous process improvements. Recent experience working within the energy industry or for an energy consultant/supplier. Experience in a Commercial role. MBNL is owned equally by EE and Three, two of the UK's most recognisable and innovative mobile operators. They are our shareholders, but to us they are also our customers. Our mission is to create maximum value for our Shareholders, by delivering and managing their best network experiences at the lowest cost. MBNL - building strength through inclusion. At MBNL we embrace equality, diversity, and inclusion. People are at the heart of everything we do and collectively we strive to create an environment where everyone can flourish. By fostering an inclusive environment, we are championing each other's uniqueness. Inclusion & Diversity within MBNL will unlock innovation and continue to evolve how we work, to help us deliver world class infrastructure for our Shareholders and their customers. We will work creatively to offer flexible working arrangements, (like non-standard hours, part-time, remote working). We want to support you to build your career without sacrificing your personal priorities. MBNL are proud recipients of the Armed Forces Covenant Gold Award, and Disability Confident accredited. Project People is acting as an Employment Agency in relation to this vacancy.
Apr 17, 2024
Full time
Property Operations Manager - Energy & Power Expert - Permanent - Mobile Telecoms Reading - Hybrid-working Context: Joining our Property Operations Team as the Energy subject matter expert, you will initially be engaged in supporting the transition and implementation of new service contracts. Furthermore, you will also be responsible for the delivery of key initiatives to manage the operational energy and carbon profile of the Radio Access Network as well as lead the evolution of MBNL's Energy and Power services as the market continues to change and grow. As a result, you will be an essential part of defining what energy management should look like as MBNL continues its growth as an Infrastructure Manager. What you will do: Be the subject matter expert and stay up to date with key changes in the energy industry and reflect into MBNL's energy strategy, including presenting to senior management & the Board. Manage the transition and implementation of new supplier services and contracts. Oversee the services delivered by energy managers and key outsourced partners, ensuring all SLA/KPIs are being met and leading commercial intervention where they are not. Lead the Forecasting of future shareholder specific consumption requirements and provide impact assessments to operational teams, outsourced suppliers, internal stakeholders, shareholders, and energy suppliers. Support the Senior Property Manager to communicate energy price market developments both internally and to Shareholders, identifying opportunities to mitigate risk to budgets and developing recommendations for presentation. Be the key point of contact for Shareholders sustainability compliance requirements, supporting them with their submissions where required. Take responsibility for ensuring all third-party multi-site provider and portfolios power agreements are effectively managed and communicated with outsourced partners. Drive MBNL outsourced suppliers to deliver the services required to manage individual Shareholder Power Purchasing Strategies. Present key information and keep all stakeholders up to date on latest position, impacts to budget, updates to forecasts and recommendations at various internal and external forums (ECTF) Monitor Shareholder supply movements across the portfolio. Support the commercial and operational processes of onboarding new (connections) supplies on to the preferred contract, especially the transfer from "fixed" contracts to "flexible." What we are looking for: Energy SME (ideally working for an Energy Supplier) Ability to guide/advise on more efficient/cost-effective ways of working in terms of energy consumption. Senior level stakeholder engagement up to SMT, Procurement Directors and CTO within the shareholders as well as daily interaction with Commercial and Commercial Finance Teams within the company. Ability to Partner and advise on sustainability, reaching sustainability targets and compliance around this. Nice to have: Recent experience of using Microsoft Suite, particularly PowerPoint & Excel Ability to draw conclusions and themes from data and take initiative to drive continuous process improvements. Recent experience working within the energy industry or for an energy consultant/supplier. Experience in a Commercial role. MBNL is owned equally by EE and Three, two of the UK's most recognisable and innovative mobile operators. They are our shareholders, but to us they are also our customers. Our mission is to create maximum value for our Shareholders, by delivering and managing their best network experiences at the lowest cost. MBNL - building strength through inclusion. At MBNL we embrace equality, diversity, and inclusion. People are at the heart of everything we do and collectively we strive to create an environment where everyone can flourish. By fostering an inclusive environment, we are championing each other's uniqueness. Inclusion & Diversity within MBNL will unlock innovation and continue to evolve how we work, to help us deliver world class infrastructure for our Shareholders and their customers. We will work creatively to offer flexible working arrangements, (like non-standard hours, part-time, remote working). We want to support you to build your career without sacrificing your personal priorities. MBNL are proud recipients of the Armed Forces Covenant Gold Award, and Disability Confident accredited. Project People is acting as an Employment Agency in relation to this vacancy.
Overview of the Role We are seeking an experienced SAP transformation Senior Manager to be a part of the Finance Transformation Advisory practice, with a proven track record of delivering business solutions across the Finance function enabled by SAP and Non-SAP technologies. You will possess deep expertise to clearly define the business impact of technologies (SAP S/4HANA and others) and implications to the wider business. This skillset enables the individual to discuss new technology and data-driven business models and to set up respective transformation programmes, leveraging the full suite of our client's products and services. You shall understand how to embed S/4HANA software functionalities in the larger context of finance transformation. You will be working alongside our established technical architects, digital specialists, consulting and award-winning SAP delivery teams to help our clients scope & envision their future business model, build the case for change, design & build their S/4HANA-enabled transformation and support the rollout and adoption. As part of your role, you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories: Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal contribution - Campaign development, internal think tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & Development - Training to support your career development and the skills demanded within the company, certifications etc. The Work No matter the project or customer, your work will have a meaningful impact on society, businesses and lives. It's really rewarding. And it's also really varied. You'll potentially work on a huge variety of projects (some larger than others), so you could gain lots of experience in a short amount of time. Why This Role As a Senior Manager, you are primarily responsible for the delivery of Finance Transformation Programs, supporting pursuits and coaching and developing junior members of the team. Key expectations from this role include: Support the growth of the Finance Transformation advisory consulting business Inspire clients with thought leadership on technology trends and opportunities in the Finance space Respond to RFP/RFIs and broaden the footprint in existing client relationships. Pursue and cultivate trusted relationships with senior client stakeholders and the internal leadership team. Develop and collate intellectual capital and points of view and create distinctive knowledge initiatives, which result in significant client impact and strengthen our client's external reputation. Programme Delivery: Define, design and deliver large-scale SAP S/4HANA transformation programs by leveraging your SAP Finance expertise in collaboration with our client and their broader group. Understand current and future client needs in the context of market dynamics and apply insights to recommend short and/or long-term value creation for the client. Ensure the quality of the work is truly distinctive in its focus on client impact and tangible results Responsible for teaming up and collaborating: Play a key role as a member of the Corporate Experience practice. Collaborate with Client Account leadership to drive the strategic point of view, gain agreement upfront on pricing, ensure delivery expectations are met, and resolve open issues related to the client's Invent sales and delivery. Demonstrate a passion for the business and constant focus on outstanding performance. We'd Love to Meet Someone With Ability to design solutions for Finance processes end to end. Technical understanding of SAP Finance offerings with hands-on experiences and working knowledge on Non-SAP "best of breed" finance solutions Experience in proposition building and delivery. Track record of overseeing and delivering large-scale digital transformation projects, delivering tangible results and benefits for clients Currently working in a major consulting firm with a proven ability to be successful in matrixed organisations You should be self-motivated, highly analytical and strategic person who comes with a 'hands-on', pragmatic approach. A team player who enjoys building and developing teams with a high degree of collaborative and innovative spirit.
Apr 17, 2024
Full time
Overview of the Role We are seeking an experienced SAP transformation Senior Manager to be a part of the Finance Transformation Advisory practice, with a proven track record of delivering business solutions across the Finance function enabled by SAP and Non-SAP technologies. You will possess deep expertise to clearly define the business impact of technologies (SAP S/4HANA and others) and implications to the wider business. This skillset enables the individual to discuss new technology and data-driven business models and to set up respective transformation programmes, leveraging the full suite of our client's products and services. You shall understand how to embed S/4HANA software functionalities in the larger context of finance transformation. You will be working alongside our established technical architects, digital specialists, consulting and award-winning SAP delivery teams to help our clients scope & envision their future business model, build the case for change, design & build their S/4HANA-enabled transformation and support the rollout and adoption. As part of your role, you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories: Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal contribution - Campaign development, internal think tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & Development - Training to support your career development and the skills demanded within the company, certifications etc. The Work No matter the project or customer, your work will have a meaningful impact on society, businesses and lives. It's really rewarding. And it's also really varied. You'll potentially work on a huge variety of projects (some larger than others), so you could gain lots of experience in a short amount of time. Why This Role As a Senior Manager, you are primarily responsible for the delivery of Finance Transformation Programs, supporting pursuits and coaching and developing junior members of the team. Key expectations from this role include: Support the growth of the Finance Transformation advisory consulting business Inspire clients with thought leadership on technology trends and opportunities in the Finance space Respond to RFP/RFIs and broaden the footprint in existing client relationships. Pursue and cultivate trusted relationships with senior client stakeholders and the internal leadership team. Develop and collate intellectual capital and points of view and create distinctive knowledge initiatives, which result in significant client impact and strengthen our client's external reputation. Programme Delivery: Define, design and deliver large-scale SAP S/4HANA transformation programs by leveraging your SAP Finance expertise in collaboration with our client and their broader group. Understand current and future client needs in the context of market dynamics and apply insights to recommend short and/or long-term value creation for the client. Ensure the quality of the work is truly distinctive in its focus on client impact and tangible results Responsible for teaming up and collaborating: Play a key role as a member of the Corporate Experience practice. Collaborate with Client Account leadership to drive the strategic point of view, gain agreement upfront on pricing, ensure delivery expectations are met, and resolve open issues related to the client's Invent sales and delivery. Demonstrate a passion for the business and constant focus on outstanding performance. We'd Love to Meet Someone With Ability to design solutions for Finance processes end to end. Technical understanding of SAP Finance offerings with hands-on experiences and working knowledge on Non-SAP "best of breed" finance solutions Experience in proposition building and delivery. Track record of overseeing and delivering large-scale digital transformation projects, delivering tangible results and benefits for clients Currently working in a major consulting firm with a proven ability to be successful in matrixed organisations You should be self-motivated, highly analytical and strategic person who comes with a 'hands-on', pragmatic approach. A team player who enjoys building and developing teams with a high degree of collaborative and innovative spirit.
Website Executive - Essex - Onsite £34k - £38k + EOY Bonus Join a innovative e-commerce team that excels in driving website traffic as the Website Executive! We are hiring a dynamic Website professional who is passionate about creating better customer journey's across international websites and drive traffic, engagement and AOV! In this role, you will collaborate closely with the Website Manager to enhance sales performance and enrich the UX. Work on designs to improve websites creatives to generate an increase in engagement Manage day-to-day operations across several websites Improve AOV by reviewing UX issues during purchase journey Investigate and improve SEO through meta tags Ensure accuracy and relevance of product listings Plan and execute website content updates Merchandise websites to maximize sales potential Implement SEO strategies to boost organic traffic Collaborate with cross-functional teams for project delivery Analyze performance metrics and identify growth opportunities Skills and Experience Required: Minimum 2 years of ecommerce, website management experience Knowledge of UX trends and data interpretation Working experience with SEMrush, GA4, HTML, and CSS Strong communication skills with a flair for SEO copywriting Ability to collaborate effectively with internal teams Experience with Magento, Woocommerce, Shopify or Adobe Commerce What you'll get in return: Be part of a high profile brand as it dominates it's market! Work with a supportive team in a fast-paced environment and develop your skills. Opportunity for personal and professional development across a Global Enterprise Competitive salary, end-of-year bonus and benefits package Apply Now: If you're ready to take ownership of website management and drive ecommerce success, we want to hear from you! Don't miss out on this exciting opportunity apply now, and let's elevate our online presence together. If you have the experience and ambition we are looking for in this hire, submit your CV or call Samantha Recruitment to discuss further.
Apr 17, 2024
Full time
Website Executive - Essex - Onsite £34k - £38k + EOY Bonus Join a innovative e-commerce team that excels in driving website traffic as the Website Executive! We are hiring a dynamic Website professional who is passionate about creating better customer journey's across international websites and drive traffic, engagement and AOV! In this role, you will collaborate closely with the Website Manager to enhance sales performance and enrich the UX. Work on designs to improve websites creatives to generate an increase in engagement Manage day-to-day operations across several websites Improve AOV by reviewing UX issues during purchase journey Investigate and improve SEO through meta tags Ensure accuracy and relevance of product listings Plan and execute website content updates Merchandise websites to maximize sales potential Implement SEO strategies to boost organic traffic Collaborate with cross-functional teams for project delivery Analyze performance metrics and identify growth opportunities Skills and Experience Required: Minimum 2 years of ecommerce, website management experience Knowledge of UX trends and data interpretation Working experience with SEMrush, GA4, HTML, and CSS Strong communication skills with a flair for SEO copywriting Ability to collaborate effectively with internal teams Experience with Magento, Woocommerce, Shopify or Adobe Commerce What you'll get in return: Be part of a high profile brand as it dominates it's market! Work with a supportive team in a fast-paced environment and develop your skills. Opportunity for personal and professional development across a Global Enterprise Competitive salary, end-of-year bonus and benefits package Apply Now: If you're ready to take ownership of website management and drive ecommerce success, we want to hear from you! Don't miss out on this exciting opportunity apply now, and let's elevate our online presence together. If you have the experience and ambition we are looking for in this hire, submit your CV or call Samantha Recruitment to discuss further.
Energy Consultant - Energy & Power Permanent Reading - Hybrid-working MBNL is owned equally by EE and Three, two of the UK's most recognisable and innovative mobile operators. They are our shareholders, but to us they are also our customers. Our mission is to create maximum value for our Shareholders, by delivering and managing their best network experiences at the lowest cost. Context: The Property Department is responsible for the estate management and implementation of property and planning strategies across the shared and unilateral network property of EE & H3G and to ensure partners & suppliers adhere to agreed guidelines when undertaking work or upgrades on the network property estate. Joining our Property Operations Team as the Energy subject matter expert, you will initially be engaged in supporting the transition and implementation of new service contracts. Furthermore, you will also be responsible for the delivery of key initiatives to manage the operational energy and carbon profile of the Radio Access Network as well as lead the evolution of MBNL's Energy and Power services as the market continues to change and grow. As a result, you will be an essential part of defining what energy management should look like as MBNL continues its growth as an Infrastructure Manager. What the Energy Consultant will do: Be the subject matter expert, and stay up to date with key changes in the energy industry and reflect into MBNL's energy strategy, including presenting to senior management & the Board. Manage the transition and implementation of new supplier services and contracts. Oversee the services delivered by energy managers and key outsourced partners, ensuring all SLA/KPIs are being met and leading commercial intervention where they are not. Lead the Forecasting of future shareholder specific consumption requirements and provide impact assessments to operational teams, outsourced suppliers, internal stakeholders, shareholders, and energy suppliers. Support the Senior Property Manager to communicate energy price market developments both internally and to Shareholders, identifying opportunities to mitigate risk to budgets and developing recommendations for presentation. Be the key point of contact for Shareholders sustainability compliance requirements, supporting them with their submissions where required. Take responsibility for ensuring all third-party multi-site provider and portfolios power agreements are effectively managed and communicated with outsourced partners. Drive MBNL outsourced suppliers to deliver the services required to manage individual Shareholder Power Purchasing Strategies. Present key information and keep all stakeholders up to date on latest position, impacts to budget, updates to forecasts and recommendations at various internal and external forums (ECTF) Monitor Shareholder supply movements across the portfolio. Support the commercial and operational processes of onboarding new (connections) supplies on to the preferred contract, especially the transfer from "fixed" contracts to "flexible." The successful Energy Consultant will have: Good financial control skills. Excellent reporting and communication. Strong project management skills. Nice to have: Recent experience of using Microsoft Suite, particularly Powerpoint & Excel Ability to draw conclusions and themes from data and take initiative to drive continuous process improvements. Recent experience working within the energy industry or for an energy consultant/supplier. Experience n a Commercial role. To apply for the Energy Consultant - Energy & Power, please send your CV to (see below) Project People is acting as an Employment Agency in relation to this vacancy.
Apr 17, 2024
Full time
Energy Consultant - Energy & Power Permanent Reading - Hybrid-working MBNL is owned equally by EE and Three, two of the UK's most recognisable and innovative mobile operators. They are our shareholders, but to us they are also our customers. Our mission is to create maximum value for our Shareholders, by delivering and managing their best network experiences at the lowest cost. Context: The Property Department is responsible for the estate management and implementation of property and planning strategies across the shared and unilateral network property of EE & H3G and to ensure partners & suppliers adhere to agreed guidelines when undertaking work or upgrades on the network property estate. Joining our Property Operations Team as the Energy subject matter expert, you will initially be engaged in supporting the transition and implementation of new service contracts. Furthermore, you will also be responsible for the delivery of key initiatives to manage the operational energy and carbon profile of the Radio Access Network as well as lead the evolution of MBNL's Energy and Power services as the market continues to change and grow. As a result, you will be an essential part of defining what energy management should look like as MBNL continues its growth as an Infrastructure Manager. What the Energy Consultant will do: Be the subject matter expert, and stay up to date with key changes in the energy industry and reflect into MBNL's energy strategy, including presenting to senior management & the Board. Manage the transition and implementation of new supplier services and contracts. Oversee the services delivered by energy managers and key outsourced partners, ensuring all SLA/KPIs are being met and leading commercial intervention where they are not. Lead the Forecasting of future shareholder specific consumption requirements and provide impact assessments to operational teams, outsourced suppliers, internal stakeholders, shareholders, and energy suppliers. Support the Senior Property Manager to communicate energy price market developments both internally and to Shareholders, identifying opportunities to mitigate risk to budgets and developing recommendations for presentation. Be the key point of contact for Shareholders sustainability compliance requirements, supporting them with their submissions where required. Take responsibility for ensuring all third-party multi-site provider and portfolios power agreements are effectively managed and communicated with outsourced partners. Drive MBNL outsourced suppliers to deliver the services required to manage individual Shareholder Power Purchasing Strategies. Present key information and keep all stakeholders up to date on latest position, impacts to budget, updates to forecasts and recommendations at various internal and external forums (ECTF) Monitor Shareholder supply movements across the portfolio. Support the commercial and operational processes of onboarding new (connections) supplies on to the preferred contract, especially the transfer from "fixed" contracts to "flexible." The successful Energy Consultant will have: Good financial control skills. Excellent reporting and communication. Strong project management skills. Nice to have: Recent experience of using Microsoft Suite, particularly Powerpoint & Excel Ability to draw conclusions and themes from data and take initiative to drive continuous process improvements. Recent experience working within the energy industry or for an energy consultant/supplier. Experience n a Commercial role. To apply for the Energy Consultant - Energy & Power, please send your CV to (see below) Project People is acting as an Employment Agency in relation to this vacancy.
Property Operations Manager - Energy & Power Expert - Permanent - Mobile Telecoms Reading - Hybrid-working Context: Joining our Property Operations Team as the Energy subject matter expert, you will initially be engaged in supporting the transition and implementation of new service contracts. Furthermore, you will also be responsible for the delivery of key initiatives to manage the operational energy and carbon profile of the Radio Access Network as well as lead the evolution of MBNL's Energy and Power services as the market continues to change and grow. As a result, you will be an essential part of defining what energy management should look like as MBNL continues its growth as an Infrastructure Manager. What you will do: Be the subject matter expert and stay up to date with key changes in the energy industry and reflect into MBNL's energy strategy, including presenting to senior management & the Board. Manage the transition and implementation of new supplier services and contracts. Oversee the services delivered by energy managers and key outsourced partners, ensuring all SLA/KPIs are being met and leading commercial intervention where they are not. Lead the Forecasting of future shareholder specific consumption requirements and provide impact assessments to operational teams, outsourced suppliers, internal stakeholders, shareholders, and energy suppliers. Support the Senior Property Manager to communicate energy price market developments both internally and to Shareholders, identifying opportunities to mitigate risk to budgets and developing recommendations for presentation. Be the key point of contact for Shareholders sustainability compliance requirements, supporting them with their submissions where required. Take responsibility for ensuring all third-party multi-site provider and portfolios power agreements are effectively managed and communicated with outsourced partners. Drive MBNL outsourced suppliers to deliver the services required to manage individual Shareholder Power Purchasing Strategies. Present key information and keep all stakeholders up to date on latest position, impacts to budget, updates to forecasts and recommendations at various internal and external forums (ECTF) Monitor Shareholder supply movements across the portfolio. Support the commercial and operational processes of onboarding new (connections) supplies on to the preferred contract, especially the transfer from "fixed" contracts to "flexible." What we are looking for: Energy SME (ideally working for an Energy Supplier) Ability to guide/advise on more efficient/cost-effective ways of working in terms of energy consumption. Senior level stakeholder engagement up to SMT, Procurement Directors and CTO within the shareholders as well as daily interaction with Commercial and Commercial Finance Teams within the company. Ability to Partner and advise on sustainability, reaching sustainability targets and compliance around this. Nice to have: Recent experience of using Microsoft Suite, particularly PowerPoint & Excel Ability to draw conclusions and themes from data and take initiative to drive continuous process improvements. Recent experience working within the energy industry or for an energy consultant/supplier. Experience in a Commercial role. MBNL is owned equally by EE and Three, two of the UK's most recognisable and innovative mobile operators. They are our shareholders, but to us they are also our customers. Our mission is to create maximum value for our Shareholders, by delivering and managing their best network experiences at the lowest cost. MBNL - building strength through inclusion. At MBNL we embrace equality, diversity, and inclusion. People are at the heart of everything we do and collectively we strive to create an environment where everyone can flourish. By fostering an inclusive environment, we are championing each other's uniqueness. Inclusion & Diversity within MBNL will unlock innovation and continue to evolve how we work, to help us deliver world class infrastructure for our Shareholders and their customers. We will work creatively to offer flexible working arrangements, (like non-standard hours, part time, remote working). We want to support you to build your career without sacrificing your personal priorities. MBNL are proud recipients of the Armed Forces Covenant Gold Award, and Disability Confident accredited. Project People is acting as an Employment Agency in relation to this vacancy.
Apr 17, 2024
Full time
Property Operations Manager - Energy & Power Expert - Permanent - Mobile Telecoms Reading - Hybrid-working Context: Joining our Property Operations Team as the Energy subject matter expert, you will initially be engaged in supporting the transition and implementation of new service contracts. Furthermore, you will also be responsible for the delivery of key initiatives to manage the operational energy and carbon profile of the Radio Access Network as well as lead the evolution of MBNL's Energy and Power services as the market continues to change and grow. As a result, you will be an essential part of defining what energy management should look like as MBNL continues its growth as an Infrastructure Manager. What you will do: Be the subject matter expert and stay up to date with key changes in the energy industry and reflect into MBNL's energy strategy, including presenting to senior management & the Board. Manage the transition and implementation of new supplier services and contracts. Oversee the services delivered by energy managers and key outsourced partners, ensuring all SLA/KPIs are being met and leading commercial intervention where they are not. Lead the Forecasting of future shareholder specific consumption requirements and provide impact assessments to operational teams, outsourced suppliers, internal stakeholders, shareholders, and energy suppliers. Support the Senior Property Manager to communicate energy price market developments both internally and to Shareholders, identifying opportunities to mitigate risk to budgets and developing recommendations for presentation. Be the key point of contact for Shareholders sustainability compliance requirements, supporting them with their submissions where required. Take responsibility for ensuring all third-party multi-site provider and portfolios power agreements are effectively managed and communicated with outsourced partners. Drive MBNL outsourced suppliers to deliver the services required to manage individual Shareholder Power Purchasing Strategies. Present key information and keep all stakeholders up to date on latest position, impacts to budget, updates to forecasts and recommendations at various internal and external forums (ECTF) Monitor Shareholder supply movements across the portfolio. Support the commercial and operational processes of onboarding new (connections) supplies on to the preferred contract, especially the transfer from "fixed" contracts to "flexible." What we are looking for: Energy SME (ideally working for an Energy Supplier) Ability to guide/advise on more efficient/cost-effective ways of working in terms of energy consumption. Senior level stakeholder engagement up to SMT, Procurement Directors and CTO within the shareholders as well as daily interaction with Commercial and Commercial Finance Teams within the company. Ability to Partner and advise on sustainability, reaching sustainability targets and compliance around this. Nice to have: Recent experience of using Microsoft Suite, particularly PowerPoint & Excel Ability to draw conclusions and themes from data and take initiative to drive continuous process improvements. Recent experience working within the energy industry or for an energy consultant/supplier. Experience in a Commercial role. MBNL is owned equally by EE and Three, two of the UK's most recognisable and innovative mobile operators. They are our shareholders, but to us they are also our customers. Our mission is to create maximum value for our Shareholders, by delivering and managing their best network experiences at the lowest cost. MBNL - building strength through inclusion. At MBNL we embrace equality, diversity, and inclusion. People are at the heart of everything we do and collectively we strive to create an environment where everyone can flourish. By fostering an inclusive environment, we are championing each other's uniqueness. Inclusion & Diversity within MBNL will unlock innovation and continue to evolve how we work, to help us deliver world class infrastructure for our Shareholders and their customers. We will work creatively to offer flexible working arrangements, (like non-standard hours, part time, remote working). We want to support you to build your career without sacrificing your personal priorities. MBNL are proud recipients of the Armed Forces Covenant Gold Award, and Disability Confident accredited. Project People is acting as an Employment Agency in relation to this vacancy.
Worked in a large financial services organization with a good understanding of current regulations impacting financial services. Product Management with IT Service Continuity/ITDR experience Understanding of IT Service Continuity tools such as Service Now Service Continuity and Fusion RM ITDR (or similar) 5+ years IT Service Continuity Management Understanding of Operational Resilience preferred but not essential. Proven experience (5+ years) working as a Business Analyst, ITDR Consultant, or in a similar role. Strong understanding of ITDR principles, methodologies, and frameworks (eg, ISO 22301, NIST SP 800-34, ITIL). Experience in developing and implementing ITDR policies, procedures, and plans. Proficiency in conducting risk assessments, impact analyses, and business process analyses. Excellent analytical, problem-solving, and decision-making skills. Effective communication and interpersonal skills, with the ability to collaborate with stakeholders at all levels of the organization. Conduct comprehensive analysis of business processes, systems, and infrastructure to identify ITDR requirements and risks. Collaborate with stakeholders to gather and document business requirements and ITDR needs. Develop and maintain ITDR policies, procedures, and plans in alignment with industry best practices and regulatory requirements. Define ITDR strategies, including disaster response, recovery, and restoration procedures, to minimize downtime and data loss. Design and implement ITDR testing and exercise programs to evaluate the effectiveness of ITDR plans and identify areas for improvement. Provide guidance and support to IT teams and business units in implementing ITDR measures, including data backup, replication, and recovery solutions. Conduct regular risk assessments and impact analyses to identify potential threats to business operations and IT systems. Collaborate with cross-functional teams to ensure ITDR plans are integrated into business continuity plans and overall risk management strategies. Stay informed about emerging ITDR technologies, trends, and best practices to continuously enhance ITDR capabilities. Prepare and present reports, dashboards, and recommendations to senior management and stakeholders on ITDR readiness, performance, and compliance.
Apr 17, 2024
Full time
Worked in a large financial services organization with a good understanding of current regulations impacting financial services. Product Management with IT Service Continuity/ITDR experience Understanding of IT Service Continuity tools such as Service Now Service Continuity and Fusion RM ITDR (or similar) 5+ years IT Service Continuity Management Understanding of Operational Resilience preferred but not essential. Proven experience (5+ years) working as a Business Analyst, ITDR Consultant, or in a similar role. Strong understanding of ITDR principles, methodologies, and frameworks (eg, ISO 22301, NIST SP 800-34, ITIL). Experience in developing and implementing ITDR policies, procedures, and plans. Proficiency in conducting risk assessments, impact analyses, and business process analyses. Excellent analytical, problem-solving, and decision-making skills. Effective communication and interpersonal skills, with the ability to collaborate with stakeholders at all levels of the organization. Conduct comprehensive analysis of business processes, systems, and infrastructure to identify ITDR requirements and risks. Collaborate with stakeholders to gather and document business requirements and ITDR needs. Develop and maintain ITDR policies, procedures, and plans in alignment with industry best practices and regulatory requirements. Define ITDR strategies, including disaster response, recovery, and restoration procedures, to minimize downtime and data loss. Design and implement ITDR testing and exercise programs to evaluate the effectiveness of ITDR plans and identify areas for improvement. Provide guidance and support to IT teams and business units in implementing ITDR measures, including data backup, replication, and recovery solutions. Conduct regular risk assessments and impact analyses to identify potential threats to business operations and IT systems. Collaborate with cross-functional teams to ensure ITDR plans are integrated into business continuity plans and overall risk management strategies. Stay informed about emerging ITDR technologies, trends, and best practices to continuously enhance ITDR capabilities. Prepare and present reports, dashboards, and recommendations to senior management and stakeholders on ITDR readiness, performance, and compliance.
A Global Insurer has an opportunity for an experienced Bordereaux Manager with an interest in data analysis within Delegated Authority, or alternatively an Operations Manager who has had some exposure to data management or bordereaux processing.You will be responsible for the day to day management of Delegated Data/Bordereaux team, ensuring the team are operating efficiently and effectively and in line with regulatory standards. You will have the day to day management and oversight of the outsourced bordereaux functions, manage the collection process and raise any issues with the relevant underwriters.You will also be tasked with the development of the DUA systems, identifying any areas of further utilising the outsourced partners and provide quality data reporting for the senior leadership team.The ideal candidate will have experience of Bordereaux management, team leading and experinece of working on data quality projects.
Apr 17, 2024
Full time
A Global Insurer has an opportunity for an experienced Bordereaux Manager with an interest in data analysis within Delegated Authority, or alternatively an Operations Manager who has had some exposure to data management or bordereaux processing.You will be responsible for the day to day management of Delegated Data/Bordereaux team, ensuring the team are operating efficiently and effectively and in line with regulatory standards. You will have the day to day management and oversight of the outsourced bordereaux functions, manage the collection process and raise any issues with the relevant underwriters.You will also be tasked with the development of the DUA systems, identifying any areas of further utilising the outsourced partners and provide quality data reporting for the senior leadership team.The ideal candidate will have experience of Bordereaux management, team leading and experinece of working on data quality projects.
Elite Moving Systems (EMS) IT Manager Park Royal, NW10, North-West London.Circa £45,000 dependent on experienceOn-site role with possibility of up to two days per week remote working after probationary periodFree parking on site and good public transport options with Harlesden Station and Park Royal and Hanger Lane tube stations a short bus journey away. EMS Move is an international moving company specialising in providing relocation services on a global scale. Independently owned, we have around 50 staff based mainly in our Park Royal offices, with a small operations team based remotely in APAC and EMEA. A forward-looking and welcoming place to build your career in the relocation industry, we are recruiting for an ambitious, results-focused and technically-minded IT Manager to join our team. This is an exciting opportunity for an IT professional looking to take the next step of their career in a stand-alone role, working closely with the senior management team. The purpose of the role is to take ownership of the management of the company's IT systems, data management and compliance and support programmes. You will continually analyse the company's requirements in these areas at a strategic level, making proactive recommendations to the senior management team on improvements and enhancements and then project managing their delivery. In addition, you will work closely with the General Manager and external IT service partners to identity, plan and deliver IT development projects that will improve our efficiency and enable us to offer an improved customer experience. You will conduct regular audits with industry governing bodies and also educate and train colleagues in technological updates and on industry standards and compliance requirements. The successful candidate will be a reliable professional with the ability to build effective working relationships with both internal and external stakeholders, able to communicate with technical and non-technical colleagues and who is not afraid to speak their mind and stand by their decisions. You will have knowledge of the following: Windows Server - Active Directory domain infrastructure, management and administration Wide Area Network - security, topology, routing, MPLS Microsoft 365 - security, administration, licencing Strong knowledge of data protection and cyber security processes Risk management The following is not essential but would be a bonus: Knowledge of EntraID & Azure Previous experience within an International Moving company or a similar industry with an international element No agencies please.
Apr 17, 2024
Full time
Elite Moving Systems (EMS) IT Manager Park Royal, NW10, North-West London.Circa £45,000 dependent on experienceOn-site role with possibility of up to two days per week remote working after probationary periodFree parking on site and good public transport options with Harlesden Station and Park Royal and Hanger Lane tube stations a short bus journey away. EMS Move is an international moving company specialising in providing relocation services on a global scale. Independently owned, we have around 50 staff based mainly in our Park Royal offices, with a small operations team based remotely in APAC and EMEA. A forward-looking and welcoming place to build your career in the relocation industry, we are recruiting for an ambitious, results-focused and technically-minded IT Manager to join our team. This is an exciting opportunity for an IT professional looking to take the next step of their career in a stand-alone role, working closely with the senior management team. The purpose of the role is to take ownership of the management of the company's IT systems, data management and compliance and support programmes. You will continually analyse the company's requirements in these areas at a strategic level, making proactive recommendations to the senior management team on improvements and enhancements and then project managing their delivery. In addition, you will work closely with the General Manager and external IT service partners to identity, plan and deliver IT development projects that will improve our efficiency and enable us to offer an improved customer experience. You will conduct regular audits with industry governing bodies and also educate and train colleagues in technological updates and on industry standards and compliance requirements. The successful candidate will be a reliable professional with the ability to build effective working relationships with both internal and external stakeholders, able to communicate with technical and non-technical colleagues and who is not afraid to speak their mind and stand by their decisions. You will have knowledge of the following: Windows Server - Active Directory domain infrastructure, management and administration Wide Area Network - security, topology, routing, MPLS Microsoft 365 - security, administration, licencing Strong knowledge of data protection and cyber security processes Risk management The following is not essential but would be a bonus: Knowledge of EntraID & Azure Previous experience within an International Moving company or a similar industry with an international element No agencies please.
Overview of the Role We are seeking an experienced SAP transformation Senior Manager to be a part of the Finance Transformation Advisory practice, with a proven track record of delivering business solutions across the Finance function enabled by SAP and Non-SAP technologies. You will possess deep expertise to clearly define the business impact of technologies (SAP S/4HANA and others) and implications to the wider business. This skill set enables the individual to discuss new technology and data-driven business models and to set up respective transformation programmes, leveraging the full suite of our client's products and services. You shall understand how to embed S/4HANA software functionalities in the larger context of finance transformation. You will be working alongside our established technical architects, digital specialists, consulting and award-winning SAP delivery teams to help our clients scope & envision their future business model, build the case for change, design & build their S/4HANA-enabled transformation and support the rollout and adoption. As part of your role, you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories: Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal contribution - Campaign development, internal think tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & Development - Training to support your career development and the skills demanded within the company, certifications etc. The Work No matter the project or customer, your work will have a meaningful impact on society, businesses and lives. It's really rewarding. And it's also really varied. You'll potentially work on a huge variety of projects (some larger than others), so you could gain lots of experience in a short amount of time. Why This Role As a Senior Manager, you are primarily responsible for the delivery of Finance Transformation Programs, supporting pursuits and coaching and developing junior members of the team. Key expectations from this role include: Support the growth of the Finance Transformation advisory consulting business Inspire clients with thought leadership on technology trends and opportunities in the Finance space Respond to RFP/RFIs and broaden the footprint in existing client relationships. Pursue and cultivate trusted relationships with senior client stakeholders and the internal leadership team. Develop and collate intellectual capital and points of view and create distinctive knowledge initiatives, which result in significant client impact and strengthen our client's external reputation. Programme Delivery: Define, design and deliver large-scale SAP S/4HANA transformation programs by leveraging your SAP Finance expertise in collaboration with our client and their broader group. Understand current and future client needs in the context of market dynamics and apply insights to recommend short and/or long-term value creation for the client. Ensure the quality of the work is truly distinctive in its focus on client impact and tangible results Responsible for teaming up and collaborating: Play a key role as a member of the Corporate Experience practice. Collaborate with Client Account leadership to drive the strategic point of view, gain agreement upfront on pricing, ensure delivery expectations are met, and resolve open issues related to the client's Invent sales and delivery. Demonstrate a passion for the business and constant focus on outstanding performance. We'd Love to Meet Someone With Ability to design solutions for Finance processes end to end. Technical understanding of SAP Finance offerings with hands-on experiences and working knowledge on Non-SAP "best of breed" finance solutions Experience in proposition building and delivery. Track record of overseeing and delivering large-scale digital transformation projects, delivering tangible results and benefits for clients Currently working in a major consulting firm with a proven ability to be successful in matrixed organisations You should be self-motivated, highly analytical and strategic person who comes with a 'hands-on', pragmatic approach. A team player who enjoys building and developing teams with a high degree of collaborative and innovative spirit. To apply please click the "Apply" button and follow the instructions. For further discussion, please contact Sam Stark. 83zero Limited is a boutique Tech & Data Recruitment Consultancy based in the UK. We provide high-quality interim and permanent Tech & Data professionals.
Apr 17, 2024
Full time
Overview of the Role We are seeking an experienced SAP transformation Senior Manager to be a part of the Finance Transformation Advisory practice, with a proven track record of delivering business solutions across the Finance function enabled by SAP and Non-SAP technologies. You will possess deep expertise to clearly define the business impact of technologies (SAP S/4HANA and others) and implications to the wider business. This skill set enables the individual to discuss new technology and data-driven business models and to set up respective transformation programmes, leveraging the full suite of our client's products and services. You shall understand how to embed S/4HANA software functionalities in the larger context of finance transformation. You will be working alongside our established technical architects, digital specialists, consulting and award-winning SAP delivery teams to help our clients scope & envision their future business model, build the case for change, design & build their S/4HANA-enabled transformation and support the rollout and adoption. As part of your role, you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories: Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal contribution - Campaign development, internal think tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & Development - Training to support your career development and the skills demanded within the company, certifications etc. The Work No matter the project or customer, your work will have a meaningful impact on society, businesses and lives. It's really rewarding. And it's also really varied. You'll potentially work on a huge variety of projects (some larger than others), so you could gain lots of experience in a short amount of time. Why This Role As a Senior Manager, you are primarily responsible for the delivery of Finance Transformation Programs, supporting pursuits and coaching and developing junior members of the team. Key expectations from this role include: Support the growth of the Finance Transformation advisory consulting business Inspire clients with thought leadership on technology trends and opportunities in the Finance space Respond to RFP/RFIs and broaden the footprint in existing client relationships. Pursue and cultivate trusted relationships with senior client stakeholders and the internal leadership team. Develop and collate intellectual capital and points of view and create distinctive knowledge initiatives, which result in significant client impact and strengthen our client's external reputation. Programme Delivery: Define, design and deliver large-scale SAP S/4HANA transformation programs by leveraging your SAP Finance expertise in collaboration with our client and their broader group. Understand current and future client needs in the context of market dynamics and apply insights to recommend short and/or long-term value creation for the client. Ensure the quality of the work is truly distinctive in its focus on client impact and tangible results Responsible for teaming up and collaborating: Play a key role as a member of the Corporate Experience practice. Collaborate with Client Account leadership to drive the strategic point of view, gain agreement upfront on pricing, ensure delivery expectations are met, and resolve open issues related to the client's Invent sales and delivery. Demonstrate a passion for the business and constant focus on outstanding performance. We'd Love to Meet Someone With Ability to design solutions for Finance processes end to end. Technical understanding of SAP Finance offerings with hands-on experiences and working knowledge on Non-SAP "best of breed" finance solutions Experience in proposition building and delivery. Track record of overseeing and delivering large-scale digital transformation projects, delivering tangible results and benefits for clients Currently working in a major consulting firm with a proven ability to be successful in matrixed organisations You should be self-motivated, highly analytical and strategic person who comes with a 'hands-on', pragmatic approach. A team player who enjoys building and developing teams with a high degree of collaborative and innovative spirit. To apply please click the "Apply" button and follow the instructions. For further discussion, please contact Sam Stark. 83zero Limited is a boutique Tech & Data Recruitment Consultancy based in the UK. We provide high-quality interim and permanent Tech & Data professionals.
Support Desk Delivery Manager Location: Ringwood, Hampshire, BH24 3FW + hybrid home working. Salary:?£35 - £45k, DOE + profit share and benefits Contract: Fulle time, Permanent Hours:?37.5 hours per week The Package Ongoing training and support Company Profit Share (first £3,600 is tax free) 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including dental. Free Parking Hybrid Working Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Join us as a Support Desk Delivery Manager Trusted Technology Partnership is specialist provider of IT Infrastructure and Support Services for over 25 years. Our core services are support desk, on site engineering, project management and delivery, storage and logistics and technical consultancy. We encourage our colleagues to progress, including into other teams and departments. Join our friendly company with a great team and positive company culture. We offer hybrid working at home and in our purpose-built office. We are an Employee Ownership Trust, a growing company and a recent winner of the South Coast Tech Awards, Leadership Team of the Year 2023. The Role Responsible for the day to day running of the support desk Manage the support desk teams effectively to ensure the delivery of high-quality services Be involved in the recruitment, training, and development of service delivery staff. Establish and maintain service quality standards, ensuring that all services meet or exceed customer expectations. Implement and monitor key performance indicators (KPIs) to measure service quality and efficiency. Continuously assess service delivery processes and identify opportunities for improvement. Work with the wider support teams to analyse data to identify trends, issues, and areas for improvement. Feed into the response and recovery efforts during major service incidents. Ensure all relevant quality management system documents, including policies, procedures, and processes, are documented, controlled, and accessible to the appropriate personnel. The skills you'll need Proficient in managing a support desk and consistently meeting or exceeding service level agreements Excellent knowledge of ITIL v3 to at least foundation level Experience of working within a managed service provider Experience in service delivery, service management, or a related area. Demonstrating the ability to improve service processes and customer satisfaction. Experience in management roles, including managing teams and overseeing service delivery operations. Knowledge of quality management principles and the ability to implement quality assurance processes. Excellent written and verbal communication skills, including the ability to convey complex information clearly and concisely. Proficiency in data analysis and interpretation to make informed decisions and drive continuous improvement. Note: This role is subject to a clear standard DBS check being received. If you feel you have the necessary skills and experience to be successful in this role, click on APPLY today , forwarding an up-to-date copy of your CV for consideration in the first instance. No agencies please.
Apr 17, 2024
Full time
Support Desk Delivery Manager Location: Ringwood, Hampshire, BH24 3FW + hybrid home working. Salary:?£35 - £45k, DOE + profit share and benefits Contract: Fulle time, Permanent Hours:?37.5 hours per week The Package Ongoing training and support Company Profit Share (first £3,600 is tax free) 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including dental. Free Parking Hybrid Working Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Join us as a Support Desk Delivery Manager Trusted Technology Partnership is specialist provider of IT Infrastructure and Support Services for over 25 years. Our core services are support desk, on site engineering, project management and delivery, storage and logistics and technical consultancy. We encourage our colleagues to progress, including into other teams and departments. Join our friendly company with a great team and positive company culture. We offer hybrid working at home and in our purpose-built office. We are an Employee Ownership Trust, a growing company and a recent winner of the South Coast Tech Awards, Leadership Team of the Year 2023. The Role Responsible for the day to day running of the support desk Manage the support desk teams effectively to ensure the delivery of high-quality services Be involved in the recruitment, training, and development of service delivery staff. Establish and maintain service quality standards, ensuring that all services meet or exceed customer expectations. Implement and monitor key performance indicators (KPIs) to measure service quality and efficiency. Continuously assess service delivery processes and identify opportunities for improvement. Work with the wider support teams to analyse data to identify trends, issues, and areas for improvement. Feed into the response and recovery efforts during major service incidents. Ensure all relevant quality management system documents, including policies, procedures, and processes, are documented, controlled, and accessible to the appropriate personnel. The skills you'll need Proficient in managing a support desk and consistently meeting or exceeding service level agreements Excellent knowledge of ITIL v3 to at least foundation level Experience of working within a managed service provider Experience in service delivery, service management, or a related area. Demonstrating the ability to improve service processes and customer satisfaction. Experience in management roles, including managing teams and overseeing service delivery operations. Knowledge of quality management principles and the ability to implement quality assurance processes. Excellent written and verbal communication skills, including the ability to convey complex information clearly and concisely. Proficiency in data analysis and interpretation to make informed decisions and drive continuous improvement. Note: This role is subject to a clear standard DBS check being received. If you feel you have the necessary skills and experience to be successful in this role, click on APPLY today , forwarding an up-to-date copy of your CV for consideration in the first instance. No agencies please.
We have an exciting opportunity for a Low/No-code Developer to join a successful, growing and sustainability-focused eCommerce/online retail/apparel organization. Hybrid working/remote in the majority, with a monthly meet in Hampshire and ideally bi-weekly in London/Chelmsford (travel expenses to HQ paid). Working as part of the Platform Team you will be instrumental in helping the organization transition to AirTable as their operating platform. You will work closely with the business reviewing policies and procedures; designing and implementing solutions with AirTable using low/no-code tools and delivering the changes to the business with minimum impact and maximizing efficiency. Seeking an individual who is passionate about low/no-code solutions and enjoys working in a fast-paced, agile project delivery environment providing innovative solutions that improve efficiencies for the business and team. To be successful in this role you will need: A proven passion and knowledge of low/no-code solutions. AirTable experience is of particular interest (commercial experience ideal but a proven personal interest could also be applicable), other low/no-code solutions are also of interest. eCommerce/Online Retail/apparel experience is also of key interest Key responsibilities: Document research/analysis, make recommendations and design solutions for operational change and optimisation throughout the business. Engage with Stakeholders understanding requirements and articulate plans and solutions De-risk change, timing interventions and breaking down change into manageable iterations working closely with Manager - agile methodology Develop solutions in Airtable with custom databases (bases), and workflows (apps and automations) leveraging additional no/lo code tools when necessary (eg extensions in JavaScript and/or integrations via ) Train employees to use new systems and/or follow new policies. Support and document processes/systems once they become business as usual Key skills and experience required: Proven work experience as a Low/No code Developer/Operations Analyst (or similar role), ideally within eCommerce/online retail/apparel/clothing brands First-class communication, interpersonal and stakeholder engagement skills. Excellent business-facing skills and ability to engage and influence Experienced within Agile project and change management environment Proven passion, interest and advocate of no/low code solutions - Airtable experience ideal Strong experience with advanced spreadsheet techniques and relational database design, modelling and querying (SQL); preferably using RDBMS like Airtable (or similar) and BI and Data Warehousing systems. Experience with automating processes; using either SaaS/PaaS No/Low code tools (eg IFTTT, Zapier), advanced spreadsheeting, crontabs and/or custom Scripting. Understands the fundamentals of coding and happy to write scripts/extensions where necessary; preferably experienced in Javascript and working with APIs (Authentication, GraphQL, RESTful) and JSON. Strong analytical and problem-solving skills Degree related to Business Administration, Data or Engineering is preferred Low/No Code Developer: no code, low code, no-code, low-code, Spreadsheets, Excel, Google Sheets, SQL, AirTable, data, databases, RDBMS, Business Intelligence (BI), Scripting, API, API's, eCommerce, E-commerce, online retail,
Apr 17, 2024
Full time
We have an exciting opportunity for a Low/No-code Developer to join a successful, growing and sustainability-focused eCommerce/online retail/apparel organization. Hybrid working/remote in the majority, with a monthly meet in Hampshire and ideally bi-weekly in London/Chelmsford (travel expenses to HQ paid). Working as part of the Platform Team you will be instrumental in helping the organization transition to AirTable as their operating platform. You will work closely with the business reviewing policies and procedures; designing and implementing solutions with AirTable using low/no-code tools and delivering the changes to the business with minimum impact and maximizing efficiency. Seeking an individual who is passionate about low/no-code solutions and enjoys working in a fast-paced, agile project delivery environment providing innovative solutions that improve efficiencies for the business and team. To be successful in this role you will need: A proven passion and knowledge of low/no-code solutions. AirTable experience is of particular interest (commercial experience ideal but a proven personal interest could also be applicable), other low/no-code solutions are also of interest. eCommerce/Online Retail/apparel experience is also of key interest Key responsibilities: Document research/analysis, make recommendations and design solutions for operational change and optimisation throughout the business. Engage with Stakeholders understanding requirements and articulate plans and solutions De-risk change, timing interventions and breaking down change into manageable iterations working closely with Manager - agile methodology Develop solutions in Airtable with custom databases (bases), and workflows (apps and automations) leveraging additional no/lo code tools when necessary (eg extensions in JavaScript and/or integrations via ) Train employees to use new systems and/or follow new policies. Support and document processes/systems once they become business as usual Key skills and experience required: Proven work experience as a Low/No code Developer/Operations Analyst (or similar role), ideally within eCommerce/online retail/apparel/clothing brands First-class communication, interpersonal and stakeholder engagement skills. Excellent business-facing skills and ability to engage and influence Experienced within Agile project and change management environment Proven passion, interest and advocate of no/low code solutions - Airtable experience ideal Strong experience with advanced spreadsheet techniques and relational database design, modelling and querying (SQL); preferably using RDBMS like Airtable (or similar) and BI and Data Warehousing systems. Experience with automating processes; using either SaaS/PaaS No/Low code tools (eg IFTTT, Zapier), advanced spreadsheeting, crontabs and/or custom Scripting. Understands the fundamentals of coding and happy to write scripts/extensions where necessary; preferably experienced in Javascript and working with APIs (Authentication, GraphQL, RESTful) and JSON. Strong analytical and problem-solving skills Degree related to Business Administration, Data or Engineering is preferred Low/No Code Developer: no code, low code, no-code, low-code, Spreadsheets, Excel, Google Sheets, SQL, AirTable, data, databases, RDBMS, Business Intelligence (BI), Scripting, API, API's, eCommerce, E-commerce, online retail,
Billing ManagerJoin the Access Family and see how we make software ideas become a reality!Our core value of Love Work, Love Life, Be You' has been central to our success and so we're looking for people to join us who share our passion for making things better every day and help us continue to grow. We are the number one UK headquartered software provider in the UK and are forecasted to grow to a global population of over 12,000 employees by 2026. What are we all about?At Access, we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from the Hospitality sector, to Manufacturing industry, to Not for Profit's to Construction, and many more. We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business, currently helping over 60,000 customers to have the freedom to do more. About you:We are seeking a dynamic and experienced Billing Manager to join our team. The Billing Manager will be responsible for overseeing all aspects of the billing operations, managing the team of Billing Specialists, and ensuring that timely and accurate invoices are issued to our customers.Day-to-day, you will:• Manage the billing process from start to finish ensuring the timeliness and accuracy of invoices.• Manage a team of Billing Specialists providing guidance, training, and support as needed.• Support the Head of Billing with any ad hoc tasks or projects.• Review and analyse billing data to identify trends, discrepancies, and areas for improvement.• Collaborate with stakeholders to share best practices and in order to ensure that we maintain a positive customer experience for our customers• Help with driving automation to ensure we get things right first time for our customers.Your skills and experiences might also include: • Prior experience working in a high growth business.• Prior experience managing a team.• Strong understanding of billing processes, systems, and software.• Exceptional communication and interpersonal skills, with the ability to interact effectively with internal and external stakeholders at all levels.• Ability to adapt to change and challenge the status quo.What does Access offer you?We are a growing software company, and we deliver on what we say we do! We take the development of our people very seriously and we will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.On top of a competitive salary, our standard 25 days holiday (which goes up the longer you're with us), and a matched pension scheme you'll also be able to choose from a range of benefits to suit you. We pride ourselves on being an organisation that gives back so you'll also have a charity day you can take to support something that matters to you. At Access we're all about helping everyone Love Work and Love Life. Why? Because we believe people can only be their best when they can be themselves. So, if you are excited about this role, but your past experience doesn't match perfectly, we'd still love to hear from you. You might just be who we are looking for. We love the fact that we're all different. We believe by having more diverse perspectives at work improves how we run our business, helps us to better support our customers, and when you think about it, it's just more fun!What's holding you back? Come and be part of our Amazing Access Family! Love Work. Love Life. Be You.
Apr 17, 2024
Full time
Billing ManagerJoin the Access Family and see how we make software ideas become a reality!Our core value of Love Work, Love Life, Be You' has been central to our success and so we're looking for people to join us who share our passion for making things better every day and help us continue to grow. We are the number one UK headquartered software provider in the UK and are forecasted to grow to a global population of over 12,000 employees by 2026. What are we all about?At Access, we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from the Hospitality sector, to Manufacturing industry, to Not for Profit's to Construction, and many more. We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business, currently helping over 60,000 customers to have the freedom to do more. About you:We are seeking a dynamic and experienced Billing Manager to join our team. The Billing Manager will be responsible for overseeing all aspects of the billing operations, managing the team of Billing Specialists, and ensuring that timely and accurate invoices are issued to our customers.Day-to-day, you will:• Manage the billing process from start to finish ensuring the timeliness and accuracy of invoices.• Manage a team of Billing Specialists providing guidance, training, and support as needed.• Support the Head of Billing with any ad hoc tasks or projects.• Review and analyse billing data to identify trends, discrepancies, and areas for improvement.• Collaborate with stakeholders to share best practices and in order to ensure that we maintain a positive customer experience for our customers• Help with driving automation to ensure we get things right first time for our customers.Your skills and experiences might also include: • Prior experience working in a high growth business.• Prior experience managing a team.• Strong understanding of billing processes, systems, and software.• Exceptional communication and interpersonal skills, with the ability to interact effectively with internal and external stakeholders at all levels.• Ability to adapt to change and challenge the status quo.What does Access offer you?We are a growing software company, and we deliver on what we say we do! We take the development of our people very seriously and we will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.On top of a competitive salary, our standard 25 days holiday (which goes up the longer you're with us), and a matched pension scheme you'll also be able to choose from a range of benefits to suit you. We pride ourselves on being an organisation that gives back so you'll also have a charity day you can take to support something that matters to you. At Access we're all about helping everyone Love Work and Love Life. Why? Because we believe people can only be their best when they can be themselves. So, if you are excited about this role, but your past experience doesn't match perfectly, we'd still love to hear from you. You might just be who we are looking for. We love the fact that we're all different. We believe by having more diverse perspectives at work improves how we run our business, helps us to better support our customers, and when you think about it, it's just more fun!What's holding you back? Come and be part of our Amazing Access Family! Love Work. Love Life. Be You.