CEF - City Electrical Factors
Durham, County Durham
About CEF: At CEF we have a bold ambition for growth. We are passionate about delivering an unrivalled service for our customers and providing a strong culture with career opportunities for our people. Across IT we are on an exciting mission to ensure we harness our growth opportunities by designing our technology architecture and solutions for constant evolution. We recognise that technology and data are at the forefront of enabling our business to better serve our customers today and in the future. We have a fast-growing technology team delivering a portfolio of transformative work, expanding our digital options, and upgrading and future-proofing our systems to place us at the forefront of the marketplace. We believe that teams who design, own and run our technology solutions are more connected to the value they create. We are always looking to improve, collaborate and innovate and this is where you come in Life as a Senior Delivery Lead at CEF: As a Senior Delivery Lead in Finance IT, you will be responsible for project managing our Finance IT solutions and overseeing the delivery of the Workday implementation. You will ensure they are delivered in collaboration with our highly skilled Finance IT Domain team and other cross functional IT teams, adding significant value for our stakeholders in the wider business. You will be playing a pivotal role in ensuring the appropriate methodology is consistently followed to a high standard, working in collaboration with Global Delivery Practice. You will be primarily focused on determining a plan against key global Workday deliverables and then taking accountability to drive team performance to deliver against agreed objectives using a tool like JIRA. The Senior Delivery Lead proactively encourages sustained continuous improvement; they facilitate close engagement between the Team & business stakeholders, ensuring a common understanding of latest position, as well as fostering a collective approach to overcoming obstacles that may arise. Your Objectives: Build co-ordinated plans to deliver a range of software solutions in cross functional teams of talented Systems Analysts, Engineers, architects and BAs. Keep a finger on the pulse of delivery, anticipating blockers and managing risks to ensure delivery isn't impacted. Provide regular status updates in governance forums Drive continuous improvement within Global Delivery teams, ensuring open feedback loops and fostering a community of continuous improvement. Support Delivery maturity within the global organisation enhancing your Community of Practice Lead and mentor Associate Delivery Leads Key Skills and Experience: Experience delivering major software solutions across the full software development life cycle, including the transition of working software into service. You'll have an excellent eye for detail and a keen knowledge of major IT systems like Finance, HR or People Systems Knowledge and experience working with Agile, Waterfall or other SDLC methodologies - we don't have a one size fits all approach! You will be an excellent communicator, able to foster strong relationships with colleagues and stakeholders Ability to influence and implement changes across diverse stakeholder groups Desired Skills and Experience: Experience leading a full ERP or finance system implementation project (eg. Workday, Oracle, SAP) Qualification in Accounting or in depth knowledge of Financial Planning & Analysis (FP&A) Interview Process: Screening call with Talent Acquisition Microsoft Teams call with members of our Finance IT Domain Microsoft Teams call with our Global Head of Finance IT and one of our Delivery Directors Package: Competitive basic salary Annual IT Bonus scheme Our teams predominantly work remotely but we have an award winning IT Headquarters based in Durham where you'll always receive a warm welcome! Pension: 3% ee'e / 3% e'er (Total 6%) Champion Health - a comprehensive physical, mental & financial wellbeing platform, offering bespoke content on all aspects of wellbeing & life including recipes, workouts, blogs and loads of other content for you Free use of the state of the art private gym at our IT Headquarters
Mar 28, 2024
Full time
About CEF: At CEF we have a bold ambition for growth. We are passionate about delivering an unrivalled service for our customers and providing a strong culture with career opportunities for our people. Across IT we are on an exciting mission to ensure we harness our growth opportunities by designing our technology architecture and solutions for constant evolution. We recognise that technology and data are at the forefront of enabling our business to better serve our customers today and in the future. We have a fast-growing technology team delivering a portfolio of transformative work, expanding our digital options, and upgrading and future-proofing our systems to place us at the forefront of the marketplace. We believe that teams who design, own and run our technology solutions are more connected to the value they create. We are always looking to improve, collaborate and innovate and this is where you come in Life as a Senior Delivery Lead at CEF: As a Senior Delivery Lead in Finance IT, you will be responsible for project managing our Finance IT solutions and overseeing the delivery of the Workday implementation. You will ensure they are delivered in collaboration with our highly skilled Finance IT Domain team and other cross functional IT teams, adding significant value for our stakeholders in the wider business. You will be playing a pivotal role in ensuring the appropriate methodology is consistently followed to a high standard, working in collaboration with Global Delivery Practice. You will be primarily focused on determining a plan against key global Workday deliverables and then taking accountability to drive team performance to deliver against agreed objectives using a tool like JIRA. The Senior Delivery Lead proactively encourages sustained continuous improvement; they facilitate close engagement between the Team & business stakeholders, ensuring a common understanding of latest position, as well as fostering a collective approach to overcoming obstacles that may arise. Your Objectives: Build co-ordinated plans to deliver a range of software solutions in cross functional teams of talented Systems Analysts, Engineers, architects and BAs. Keep a finger on the pulse of delivery, anticipating blockers and managing risks to ensure delivery isn't impacted. Provide regular status updates in governance forums Drive continuous improvement within Global Delivery teams, ensuring open feedback loops and fostering a community of continuous improvement. Support Delivery maturity within the global organisation enhancing your Community of Practice Lead and mentor Associate Delivery Leads Key Skills and Experience: Experience delivering major software solutions across the full software development life cycle, including the transition of working software into service. You'll have an excellent eye for detail and a keen knowledge of major IT systems like Finance, HR or People Systems Knowledge and experience working with Agile, Waterfall or other SDLC methodologies - we don't have a one size fits all approach! You will be an excellent communicator, able to foster strong relationships with colleagues and stakeholders Ability to influence and implement changes across diverse stakeholder groups Desired Skills and Experience: Experience leading a full ERP or finance system implementation project (eg. Workday, Oracle, SAP) Qualification in Accounting or in depth knowledge of Financial Planning & Analysis (FP&A) Interview Process: Screening call with Talent Acquisition Microsoft Teams call with members of our Finance IT Domain Microsoft Teams call with our Global Head of Finance IT and one of our Delivery Directors Package: Competitive basic salary Annual IT Bonus scheme Our teams predominantly work remotely but we have an award winning IT Headquarters based in Durham where you'll always receive a warm welcome! Pension: 3% ee'e / 3% e'er (Total 6%) Champion Health - a comprehensive physical, mental & financial wellbeing platform, offering bespoke content on all aspects of wellbeing & life including recipes, workouts, blogs and loads of other content for you Free use of the state of the art private gym at our IT Headquarters
Systems Analyst to assist with the analysis, data analysis, systems integration, and process mapping essential to support the new MyAccessPortal tooling. Essential Skills: Experience in the analysis of end-to-end processes in a technical environment. Strong process mapping skills. Strong analysis skills. Technical understanding of infrastructure technologies is a must. Root cause analysis. Ability to optimize processes and maximize efficiency. Ability to produce comprehensive documents on process specifications and utilize diagrams. Strong stakeholder engagement and communication skills. Positive team player working as part of a large program. Accountability for deliverables and a proven track record of delivering on schedule. Proficient in MS Excel, Visio, Jira, and Confluence. Desirable Skills: Access Management experience (e.g., SailPoint). IAM/PAM experience. Previous financial services experience. Experience of working within a global distributed program and global teams.
Mar 28, 2024
Full time
Systems Analyst to assist with the analysis, data analysis, systems integration, and process mapping essential to support the new MyAccessPortal tooling. Essential Skills: Experience in the analysis of end-to-end processes in a technical environment. Strong process mapping skills. Strong analysis skills. Technical understanding of infrastructure technologies is a must. Root cause analysis. Ability to optimize processes and maximize efficiency. Ability to produce comprehensive documents on process specifications and utilize diagrams. Strong stakeholder engagement and communication skills. Positive team player working as part of a large program. Accountability for deliverables and a proven track record of delivering on schedule. Proficient in MS Excel, Visio, Jira, and Confluence. Desirable Skills: Access Management experience (e.g., SailPoint). IAM/PAM experience. Previous financial services experience. Experience of working within a global distributed program and global teams.
An innovative software systems provider is looking for a dynamic and focused driven Service Desk Analyst to join their Operations Team. As Service Desk Analyst you will assist in delivering software solutions to a growing client base within the care industry. The company boasts a team-oriented and progressive environment, where everyone s opinion matters and attractive working conditions. Successful candidate for the position of Service Desk Analyst must have software experience, be technical and possess excellent customer service skills. This role is offered as a permanent OR temporary to permanent contract with competitive salary, access to Perkbox (employee benefits) and immediate start available. Service Desk Analyst duties: Act as first-line support to clients responding to e-mail/telephone requests and record all issues or queries via CRM System Ensure CRM system is updated with all client contacts and records are accurately maintained Liaise with clients to recreate issue, solve issue if possible or provide concise details to the technical team for further analysis and resolution Use deductive problem-solving skills to investigate and solve a broad range of support questions Ensure adherence to SLAs on responses to clients on issues or queries raised Highlight any urgent or critical issues / queries to the Operation s Director for swift follow up and resolution Liaise with the technical team to communicate bug fixes and feature requests via Jira ensuring that issues are given the appropriate priority level in line with SLA s Update and create online knowledge base articles to reduce support requests and ensure these are kept updated as new features are added to the system Help test fixes provided by technical team and incorporate them into future releases Work closely with development to ensure software is more intuitive, easier to deploy and easier to support Provide engaging remote training sessions demonstrating value to their business Attending exhibitions and roadshows where appropriate and having the confidence to speak to prospective customers about the value company systems can provide Provide consultancy on new features and how they can contribute in helping them provide better care Skills/attributes required by successful candidate for the role of Service Desk Analyst : At least 3 years in a technical support role within a SaaS environment - Essential Attention to detail Essential Good communication skills and administrative follow up - Required Ability to multi-task - Required Interest in IT and new technologies - Essential Problem solving and analytical skills - Essential Experience of the care sector Desirable High level of technical knowhow within a SaaS environment Location: Redditch, Worcestershire Hours of Work: Monday to Friday 08:30am - 5:00pm Salary: £25,000 p.a. Benefits: Perkbox and Stakeholder pension If you have the skills to fulfil the role of Service Desk Analyst , please APPLY TODAY!
Mar 27, 2024
Full time
An innovative software systems provider is looking for a dynamic and focused driven Service Desk Analyst to join their Operations Team. As Service Desk Analyst you will assist in delivering software solutions to a growing client base within the care industry. The company boasts a team-oriented and progressive environment, where everyone s opinion matters and attractive working conditions. Successful candidate for the position of Service Desk Analyst must have software experience, be technical and possess excellent customer service skills. This role is offered as a permanent OR temporary to permanent contract with competitive salary, access to Perkbox (employee benefits) and immediate start available. Service Desk Analyst duties: Act as first-line support to clients responding to e-mail/telephone requests and record all issues or queries via CRM System Ensure CRM system is updated with all client contacts and records are accurately maintained Liaise with clients to recreate issue, solve issue if possible or provide concise details to the technical team for further analysis and resolution Use deductive problem-solving skills to investigate and solve a broad range of support questions Ensure adherence to SLAs on responses to clients on issues or queries raised Highlight any urgent or critical issues / queries to the Operation s Director for swift follow up and resolution Liaise with the technical team to communicate bug fixes and feature requests via Jira ensuring that issues are given the appropriate priority level in line with SLA s Update and create online knowledge base articles to reduce support requests and ensure these are kept updated as new features are added to the system Help test fixes provided by technical team and incorporate them into future releases Work closely with development to ensure software is more intuitive, easier to deploy and easier to support Provide engaging remote training sessions demonstrating value to their business Attending exhibitions and roadshows where appropriate and having the confidence to speak to prospective customers about the value company systems can provide Provide consultancy on new features and how they can contribute in helping them provide better care Skills/attributes required by successful candidate for the role of Service Desk Analyst : At least 3 years in a technical support role within a SaaS environment - Essential Attention to detail Essential Good communication skills and administrative follow up - Required Ability to multi-task - Required Interest in IT and new technologies - Essential Problem solving and analytical skills - Essential Experience of the care sector Desirable High level of technical knowhow within a SaaS environment Location: Redditch, Worcestershire Hours of Work: Monday to Friday 08:30am - 5:00pm Salary: £25,000 p.a. Benefits: Perkbox and Stakeholder pension If you have the skills to fulfil the role of Service Desk Analyst , please APPLY TODAY!
Data Process Analyst (Jira) Cambridge / WFH to £35k Do you have a data centric mindset, with excellent collaboration and organisation skills? You could be progressing your career as part of a friendly and supportive team working on game changing technology for the farming and agricultural community. As a Data Process Analyst you'll organise the Data Analyst team activities who are responsible for managing and analysing farming data. You will be managing workloads, allocating assignments and ensuring results are delivered to clients on time and to budget, utilising Jira to manage to tasks. You'll identify areas for improvement in data processes to optimise efficiency and contribute to the Data Stream roadmap, collaborating with Product and Engineering teams. Location / WFH: You can work from home most of the time, meeting up with colleagues in the Cambridge office twice a month. About you: You have experience in a similar role e.g. Data Analyst, Business Analyst, Business Processes You have an understanding of data including strong Excel skills You have experience with Jira or similar tool You have excellent organisation skills with meticulous attention to detail You're collaborative and pragmatic with great communication skills What's in it for you: As a Data Process Analyst you will earn a competitive salary (to £35k) plus benefits and perks including; Mostly remote working (x2 time per month in office) 25 days holiday plus bank holiday (choose when you take them!) £2k annually for training and development Up to 10% employer pension match New MacBook and equipment budget Bi-annual company get together Apply now to find out more about this Data Process Analyst opportunity. At Client Server we believe in a diverse workplace that allows people to play to their strengths and continually learn. We're an equal opportunities employer whose people come from all walks of life and will never discriminate based on race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The clients we work with share our values.
Mar 27, 2024
Full time
Data Process Analyst (Jira) Cambridge / WFH to £35k Do you have a data centric mindset, with excellent collaboration and organisation skills? You could be progressing your career as part of a friendly and supportive team working on game changing technology for the farming and agricultural community. As a Data Process Analyst you'll organise the Data Analyst team activities who are responsible for managing and analysing farming data. You will be managing workloads, allocating assignments and ensuring results are delivered to clients on time and to budget, utilising Jira to manage to tasks. You'll identify areas for improvement in data processes to optimise efficiency and contribute to the Data Stream roadmap, collaborating with Product and Engineering teams. Location / WFH: You can work from home most of the time, meeting up with colleagues in the Cambridge office twice a month. About you: You have experience in a similar role e.g. Data Analyst, Business Analyst, Business Processes You have an understanding of data including strong Excel skills You have experience with Jira or similar tool You have excellent organisation skills with meticulous attention to detail You're collaborative and pragmatic with great communication skills What's in it for you: As a Data Process Analyst you will earn a competitive salary (to £35k) plus benefits and perks including; Mostly remote working (x2 time per month in office) 25 days holiday plus bank holiday (choose when you take them!) £2k annually for training and development Up to 10% employer pension match New MacBook and equipment budget Bi-annual company get together Apply now to find out more about this Data Process Analyst opportunity. At Client Server we believe in a diverse workplace that allows people to play to their strengths and continually learn. We're an equal opportunities employer whose people come from all walks of life and will never discriminate based on race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The clients we work with share our values.
Are you an experienced PMO Analyst, driven to deliver, and looking to operate in an Enterprise or Lead capacity? Have you supported a portfolio of change that has included ERP projects, PPM delivery or taking ownership of the creation of new systems or processes? Let Informed Recruitment help you to achieve your potential with an exciting consultancy opportunity for a PMO Analyst to aid the ongoing maturity of a change and transformation function. As a specialist provider of resource to the Property & Associated Technology markets, we are delighted to be partnering with a social enterprise offering you the opportunity to make a difference and gain experience as part of a modern digital environment within a company that is investing and developing within itself and its employees. The purpose of the role will be to support a change and transformation portfolio by analysis and providing performance related data whilst driving value via PPM tools. Your day-to-day responsibilities will include providing analytical skills to aid and inform portfolio planning and management; building robust resource models and to facilitate supply and demand planning; analyse and provide MI reports on performance across all areas of the portfolio and project; continuously improve PPM to improve efficiency; lead on capacity planning; portfolio view of plans maintenance and variation tracking; and information pack production. Must Have Commercial PMO Analyst experience, providing analytical services within a PMO that supports a large, complex portfolio of technical and business change projects. Project management tools, life cycle, delivery, methodology, and systems. Project documentation, standards and processes experience. Delivery driven, and the capacity to build relartionships and engage with senior stakeholders. Previous experience of using and improving PPM tools such as Planview, Clarity, Clarizen, Primavera or similar. You will be able to work under pressure in an environment with a constant changes and operational demands. MS Project & Excel. Nice to Have Experience in the use of delivery and collaboration tools such TFS/DevOps, JIRA, Confluence, SharePoint, MS Teams, Zoom, Skype, etc. Professional certification, such as PRINCE2 Foundation, APMP Foundation and/or P3O Foundation. Experience of working on or within ERP transformations. As an individual you will experience in providing constructive challenge, positively and with assertion to colleagues and stakeholders. You will have exceptional organisational and facilitation skills, and a proven track record of analytical and research experience. You will be motivated, self-disciplined, and eager to contribute. Alongside a competitive salary you will receive an impressive benefits package that includes generous leave entitlement, health cover, professional development, and qualification support. This role will be then split between one or two days in the office in Manchester, with the rest of time working from home. If this role describes you then please apply without delay for the opportunity to continue your career with a friendly, customer focused organisation. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.
Mar 27, 2024
Full time
Are you an experienced PMO Analyst, driven to deliver, and looking to operate in an Enterprise or Lead capacity? Have you supported a portfolio of change that has included ERP projects, PPM delivery or taking ownership of the creation of new systems or processes? Let Informed Recruitment help you to achieve your potential with an exciting consultancy opportunity for a PMO Analyst to aid the ongoing maturity of a change and transformation function. As a specialist provider of resource to the Property & Associated Technology markets, we are delighted to be partnering with a social enterprise offering you the opportunity to make a difference and gain experience as part of a modern digital environment within a company that is investing and developing within itself and its employees. The purpose of the role will be to support a change and transformation portfolio by analysis and providing performance related data whilst driving value via PPM tools. Your day-to-day responsibilities will include providing analytical skills to aid and inform portfolio planning and management; building robust resource models and to facilitate supply and demand planning; analyse and provide MI reports on performance across all areas of the portfolio and project; continuously improve PPM to improve efficiency; lead on capacity planning; portfolio view of plans maintenance and variation tracking; and information pack production. Must Have Commercial PMO Analyst experience, providing analytical services within a PMO that supports a large, complex portfolio of technical and business change projects. Project management tools, life cycle, delivery, methodology, and systems. Project documentation, standards and processes experience. Delivery driven, and the capacity to build relartionships and engage with senior stakeholders. Previous experience of using and improving PPM tools such as Planview, Clarity, Clarizen, Primavera or similar. You will be able to work under pressure in an environment with a constant changes and operational demands. MS Project & Excel. Nice to Have Experience in the use of delivery and collaboration tools such TFS/DevOps, JIRA, Confluence, SharePoint, MS Teams, Zoom, Skype, etc. Professional certification, such as PRINCE2 Foundation, APMP Foundation and/or P3O Foundation. Experience of working on or within ERP transformations. As an individual you will experience in providing constructive challenge, positively and with assertion to colleagues and stakeholders. You will have exceptional organisational and facilitation skills, and a proven track record of analytical and research experience. You will be motivated, self-disciplined, and eager to contribute. Alongside a competitive salary you will receive an impressive benefits package that includes generous leave entitlement, health cover, professional development, and qualification support. This role will be then split between one or two days in the office in Manchester, with the rest of time working from home. If this role describes you then please apply without delay for the opportunity to continue your career with a friendly, customer focused organisation. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.
Technical Analyst 6 months with potential extensions - Via Umbrella With one of Lorien's top banking clients Potential days in Manchester office but will consider candidates based in Edinburgh. We're looking for someone highly technical with experience of engineering disciplines such as analysis, design, testing and deployment. You'll have a background in solving complex analytical and numerical problems, and will be able to rapidly and effectively understand and translate product and business requirements into technical solutions. We'll also look to you to demonstrate a clear understanding of how your technical specialism supports our customers by producing high availability, low cost solutions. It'll be ideal if you have knowledge of payments processes and systems. You'll also demonstrate: Experience of Agile and DevOps tools and methodologies Experience of working in an environment where products must be delivered to short delivery cycles Excellent communication skills with the ability to communicate complex technical concepts clearly to peers Good collaboration and stakeholder management skills Experience of detailed analysis and documenting of technical requirements. Experience of creating governance artefacts as deliverables. Knowledge of tools like JIRA, Confluence or their equivalent. Well versed in Microsoft Office applications. Knowledge of change control processes. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Mar 27, 2024
Full time
Technical Analyst 6 months with potential extensions - Via Umbrella With one of Lorien's top banking clients Potential days in Manchester office but will consider candidates based in Edinburgh. We're looking for someone highly technical with experience of engineering disciplines such as analysis, design, testing and deployment. You'll have a background in solving complex analytical and numerical problems, and will be able to rapidly and effectively understand and translate product and business requirements into technical solutions. We'll also look to you to demonstrate a clear understanding of how your technical specialism supports our customers by producing high availability, low cost solutions. It'll be ideal if you have knowledge of payments processes and systems. You'll also demonstrate: Experience of Agile and DevOps tools and methodologies Experience of working in an environment where products must be delivered to short delivery cycles Excellent communication skills with the ability to communicate complex technical concepts clearly to peers Good collaboration and stakeholder management skills Experience of detailed analysis and documenting of technical requirements. Experience of creating governance artefacts as deliverables. Knowledge of tools like JIRA, Confluence or their equivalent. Well versed in Microsoft Office applications. Knowledge of change control processes. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
- Tester - Remote - Excellent benefits - £45,000 - Calling all Testers . Do you want to work for the UK s leading provider and administrator of service plans, trusted by 15 of the world s foremost vehicle manufacturers - they are truly masters of aftersales relationships between car manufacturers and dealerships, delivering world-class customer service and support for post-sales care. You'll be joining a forward-thinking development team where you will perform manual and regression testing of web sites, APIs, business logic and reports, as required, and support the team in their increasing adoption of automated testing of new software. You'll ensure good quality software is delivered in line with timescales and produce easy to understand test cases and test scripts and providing a full audit of testing undertaken. This role holder will also act as a point of contact with commercial and operational stakeholders in their execution of User Acceptance Testing and provide support to the business in relation to errors identified in Production Software. What will you be up to with the development team? Support the delivery of new software and reporting requirements to the business through effective prioritisation and scheduling of work. Define, gather and manage the test data to support test cases for both functional (user stories) and non-functional requirements (NFRs). Execute test scripts making sure that any deviation between actual and expected results is clear at all times. Defect resolution / reduction through collaboration and communication with business and team members. Support a culture of continuous improvement with a focus on leveraging technical toolsets to provide the business with informative and trusted reporting. What it takes for you to join the team Knowledge of software development lifecycles. Experience of mastering new business systems and processes. Experience of Reports testing would be desirable. Knowledge of source control systems and implementing change control. JIRA and Test Management and scripting tools. Effective test design, test planning and scheduling. Creation of test cases from requirements. Experience of automated test tools. Ready for the challenge? Apply now and we'll be in touch shortly. Skills- Tester, Test Analyst, Software Test Analyst, manual testing, automated/regression testing, SDLC, JIRA, UAT Testing Tilt Recruitment are specialists in IT Recruitment. We work hard to find our candidates their perfect roles within fantastic organisations across the UK. If this role isn t right for you, please still get in touch with us as we may have other roles which may suit you better. We also offer up to £500 for every successful referral, if you know someone who matches this skill set please let us know. Tilt Recruitment is acting as an Employment Agency in relation to this vacancy.
Mar 27, 2024
Full time
- Tester - Remote - Excellent benefits - £45,000 - Calling all Testers . Do you want to work for the UK s leading provider and administrator of service plans, trusted by 15 of the world s foremost vehicle manufacturers - they are truly masters of aftersales relationships between car manufacturers and dealerships, delivering world-class customer service and support for post-sales care. You'll be joining a forward-thinking development team where you will perform manual and regression testing of web sites, APIs, business logic and reports, as required, and support the team in their increasing adoption of automated testing of new software. You'll ensure good quality software is delivered in line with timescales and produce easy to understand test cases and test scripts and providing a full audit of testing undertaken. This role holder will also act as a point of contact with commercial and operational stakeholders in their execution of User Acceptance Testing and provide support to the business in relation to errors identified in Production Software. What will you be up to with the development team? Support the delivery of new software and reporting requirements to the business through effective prioritisation and scheduling of work. Define, gather and manage the test data to support test cases for both functional (user stories) and non-functional requirements (NFRs). Execute test scripts making sure that any deviation between actual and expected results is clear at all times. Defect resolution / reduction through collaboration and communication with business and team members. Support a culture of continuous improvement with a focus on leveraging technical toolsets to provide the business with informative and trusted reporting. What it takes for you to join the team Knowledge of software development lifecycles. Experience of mastering new business systems and processes. Experience of Reports testing would be desirable. Knowledge of source control systems and implementing change control. JIRA and Test Management and scripting tools. Effective test design, test planning and scheduling. Creation of test cases from requirements. Experience of automated test tools. Ready for the challenge? Apply now and we'll be in touch shortly. Skills- Tester, Test Analyst, Software Test Analyst, manual testing, automated/regression testing, SDLC, JIRA, UAT Testing Tilt Recruitment are specialists in IT Recruitment. We work hard to find our candidates their perfect roles within fantastic organisations across the UK. If this role isn t right for you, please still get in touch with us as we may have other roles which may suit you better. We also offer up to £500 for every successful referral, if you know someone who matches this skill set please let us know. Tilt Recruitment is acting as an Employment Agency in relation to this vacancy.
API Operations Analyst Open Banking London (hybrid) Cititec Talent is partnered with a leading Fintech SaaS Solutions provider in the Finance Industry, specializing in Open Banking Compliance, Innovation, and Confirmation of Payee (CoP) processing. With a rich history in Open Banking, they're committed to innovation and delivering top-notch solutions to our expanding client base. They're seeking an Integration Analyst to ensure Open Banking compliance, provide product support, and manage production issues. This role involves investigating API failures, communicating with clients and third parties, supporting product integrations, and maintaining API documentation. Key Responsibilities: Specialize in Open Banking compliance and provide product support. Manage production issues, including detailed API failure investigation and tracking. Communicate effectively with clients and third parties regarding production issues. Support clients with product integrations and maintain API documentation. Contribute to product and market research efforts and provide insights for future development. Requirements: Experience in API management or operations, with a focus on resolving technical issues. Hands-on experience in developing, testing, or implementing API solutions. Background in fintech or SaaS environments. Knowledge of Open Banking principles and regulations. Preferably, experience in a startup environment, demonstrating adaptability. Understanding of API security protocols including OpenID, mTLS, and FAPI. Strong client-facing skills and proficiency in tools like Postman, JIRA, and Elastic.
Mar 27, 2024
Full time
API Operations Analyst Open Banking London (hybrid) Cititec Talent is partnered with a leading Fintech SaaS Solutions provider in the Finance Industry, specializing in Open Banking Compliance, Innovation, and Confirmation of Payee (CoP) processing. With a rich history in Open Banking, they're committed to innovation and delivering top-notch solutions to our expanding client base. They're seeking an Integration Analyst to ensure Open Banking compliance, provide product support, and manage production issues. This role involves investigating API failures, communicating with clients and third parties, supporting product integrations, and maintaining API documentation. Key Responsibilities: Specialize in Open Banking compliance and provide product support. Manage production issues, including detailed API failure investigation and tracking. Communicate effectively with clients and third parties regarding production issues. Support clients with product integrations and maintain API documentation. Contribute to product and market research efforts and provide insights for future development. Requirements: Experience in API management or operations, with a focus on resolving technical issues. Hands-on experience in developing, testing, or implementing API solutions. Background in fintech or SaaS environments. Knowledge of Open Banking principles and regulations. Preferably, experience in a startup environment, demonstrating adaptability. Understanding of API security protocols including OpenID, mTLS, and FAPI. Strong client-facing skills and proficiency in tools like Postman, JIRA, and Elastic.
Senior Salesforce DeveloperSenior Salesforce Developer required by a leading professional membership body in London. This organisation has a dynamic IT environment and are about to kick off a major Salesforce re-implementation programme. This is therefore a key role within the in-house Salesforce team where you will be the technical specialist, leading the ongoing development of the Salesforce platform, drive projects, improve processes, advise, and support the 3rd party implementation partner. You will even get the opportunity to mentor, coach and manage a Junior Developer and Salesforce Administrator. With a collaborative, friendly and stable team, this is an organisation that continually invests in its technology estate. You will take ownership, oversee and lead on Salesforce development and support, setting technical standards and guidelines for Salesforce, and coaching developers on reusability and best practices. You will collaborate with the team and end users in identifying possible enhancements and in identifying bugs and will work closely with Project Managers and Business Analysts to produce accurate delivery estimates and manage the transition from analysis through to design and delivery.This is an exciting and challenging opportunity for a Salesforce Developer who is looking to make that next step in their career, be involved in a wide range of projects and take on responsibility for defining, designing and implementing Salesforce application and data architectures.To be considered you will be a passionate Salesforce Developer with a broad range of skills spanning hands on development, knowledge of data migration and integration.Skills required: Excellent hands-on development experience using Salesforce configuration and customisations using Apex, Visualforce, Triggers, Scheduled and Batch classes etc., Strong Salesforce customisation and configuration experience (with exposure to at least 1 or more of the following clouds: Sales, Service, Marketing, Communities and Knowledge) Good experience using Salesforce data tools (Data Loader, DemandTools, Eclipse Force IDE) Proven integration experience with knowledge of REST, SOAP APIs, oAuth and Single Sign-On. Ability to write SQL Queries, stored procedures, DTSs, SSIS Knowledge of relational database concepts and database design Knowledge of the Product Development Lifecycle and DevOps Tools like GIT, Jenkins, JIRA etc A good understanding of Salesforce Deployment Process and tools like ANT, Change Sets and Force IDE. Supporting users in the use of database driven applications You should hold Salesforce Certifications (ideally Salesforce Administrator and Platform Developer). In addition to your Salesforce skills, you should be a strong communicator with excellent relationship and team working skills. You will be flexible and adaptable in your approach and a keen problem solver with a hands-on and can-do attitude. This organisation can offer a lot of flexibility, and this is a hybrid role which will see you work in the fantastic Central London office twice a week, with 3 days remotely. An excellent salary up to £60,000 is on offer as well as an excellent package including 27 Days Holiday, Pension Contribution, Life Assurance, Flexitime option, Onsite Gym, Family Friendly Benefits, as well as other perks.If you are a Salesforce Developer looking for an amazing opportunity to progress your skills, then apply NOW.If you are interested please apply ASAP. The People Network is an employment agency and will respond to all applicants within three - five working days. If you do not hear within these timescales please feel free to get in touch.
Mar 26, 2024
Full time
Senior Salesforce DeveloperSenior Salesforce Developer required by a leading professional membership body in London. This organisation has a dynamic IT environment and are about to kick off a major Salesforce re-implementation programme. This is therefore a key role within the in-house Salesforce team where you will be the technical specialist, leading the ongoing development of the Salesforce platform, drive projects, improve processes, advise, and support the 3rd party implementation partner. You will even get the opportunity to mentor, coach and manage a Junior Developer and Salesforce Administrator. With a collaborative, friendly and stable team, this is an organisation that continually invests in its technology estate. You will take ownership, oversee and lead on Salesforce development and support, setting technical standards and guidelines for Salesforce, and coaching developers on reusability and best practices. You will collaborate with the team and end users in identifying possible enhancements and in identifying bugs and will work closely with Project Managers and Business Analysts to produce accurate delivery estimates and manage the transition from analysis through to design and delivery.This is an exciting and challenging opportunity for a Salesforce Developer who is looking to make that next step in their career, be involved in a wide range of projects and take on responsibility for defining, designing and implementing Salesforce application and data architectures.To be considered you will be a passionate Salesforce Developer with a broad range of skills spanning hands on development, knowledge of data migration and integration.Skills required: Excellent hands-on development experience using Salesforce configuration and customisations using Apex, Visualforce, Triggers, Scheduled and Batch classes etc., Strong Salesforce customisation and configuration experience (with exposure to at least 1 or more of the following clouds: Sales, Service, Marketing, Communities and Knowledge) Good experience using Salesforce data tools (Data Loader, DemandTools, Eclipse Force IDE) Proven integration experience with knowledge of REST, SOAP APIs, oAuth and Single Sign-On. Ability to write SQL Queries, stored procedures, DTSs, SSIS Knowledge of relational database concepts and database design Knowledge of the Product Development Lifecycle and DevOps Tools like GIT, Jenkins, JIRA etc A good understanding of Salesforce Deployment Process and tools like ANT, Change Sets and Force IDE. Supporting users in the use of database driven applications You should hold Salesforce Certifications (ideally Salesforce Administrator and Platform Developer). In addition to your Salesforce skills, you should be a strong communicator with excellent relationship and team working skills. You will be flexible and adaptable in your approach and a keen problem solver with a hands-on and can-do attitude. This organisation can offer a lot of flexibility, and this is a hybrid role which will see you work in the fantastic Central London office twice a week, with 3 days remotely. An excellent salary up to £60,000 is on offer as well as an excellent package including 27 Days Holiday, Pension Contribution, Life Assurance, Flexitime option, Onsite Gym, Family Friendly Benefits, as well as other perks.If you are a Salesforce Developer looking for an amazing opportunity to progress your skills, then apply NOW.If you are interested please apply ASAP. The People Network is an employment agency and will respond to all applicants within three - five working days. If you do not hear within these timescales please feel free to get in touch.
Frossell Recruitment
High Wycombe, Buckinghamshire
Business Analyst Remote Working however occasional travel between Milton Keynes and Basingstoke offices. Location: Remote Salary: Up to £55,000 Permanent Our client a private equity backed business which is experiencing sustained growth, and undertaking M&A activity is looking for a Business Analyst to join their growing team. PURPOSE OF THE ROLE The purpose of the role is to provide business analysis skills, specifically on the new project related to pre-employment screening, but also other initiatives and products as needed.There are two other business analysts currently full time engaged on the other initiatives, so you won't be on your own. The team is also supported by Product Managers in the Technology team as well as Product Owners in the commercial team that are outward / market facing. SKILLS AND CAPABILITIES Writing epics, user stories, acceptance criteria and running refinement sessions Ability to communicate across technical development teams but also business representatives at all levels across the organisation. Capable and confident in running workshops and standups with a combination of technologists and other business representatives. Identifying opportunities to re-engineer simplify processes, or even remove redundant processes. Working closely with developers as they build to defined user stories to clarify requirements. Liaise with testing team to ensure completeness of test cases associated with stories. Ability, and comfortable, working at high pace, but in a supportive environment. Experience of MS Dev Ops , Jira and Confluence . QUALIFICATIONS Good education standard, minimum A levels, related degree advantageous. Formal qualifications in Business Analysis, Agile, etc. highly desirable Experience of working in low code environments highly desirable with Outsystems experience being a distinct advantage Experience of working in the recruitment industry and / or employment screening would be a benefit too. Benefits 25 days annual leave (plus Bank Holidays), Birthday day off, Online discounts platform for major retailers, Employee Health Benefits, Electric Vehicle Salary Sacrifice Scheme (Octopus EV) and Cycle 2 Work Scheme, Discount Gym Membership, 2 Volunteer days a year (to volunteer in their local community)
Mar 26, 2024
Full time
Business Analyst Remote Working however occasional travel between Milton Keynes and Basingstoke offices. Location: Remote Salary: Up to £55,000 Permanent Our client a private equity backed business which is experiencing sustained growth, and undertaking M&A activity is looking for a Business Analyst to join their growing team. PURPOSE OF THE ROLE The purpose of the role is to provide business analysis skills, specifically on the new project related to pre-employment screening, but also other initiatives and products as needed.There are two other business analysts currently full time engaged on the other initiatives, so you won't be on your own. The team is also supported by Product Managers in the Technology team as well as Product Owners in the commercial team that are outward / market facing. SKILLS AND CAPABILITIES Writing epics, user stories, acceptance criteria and running refinement sessions Ability to communicate across technical development teams but also business representatives at all levels across the organisation. Capable and confident in running workshops and standups with a combination of technologists and other business representatives. Identifying opportunities to re-engineer simplify processes, or even remove redundant processes. Working closely with developers as they build to defined user stories to clarify requirements. Liaise with testing team to ensure completeness of test cases associated with stories. Ability, and comfortable, working at high pace, but in a supportive environment. Experience of MS Dev Ops , Jira and Confluence . QUALIFICATIONS Good education standard, minimum A levels, related degree advantageous. Formal qualifications in Business Analysis, Agile, etc. highly desirable Experience of working in low code environments highly desirable with Outsystems experience being a distinct advantage Experience of working in the recruitment industry and / or employment screening would be a benefit too. Benefits 25 days annual leave (plus Bank Holidays), Birthday day off, Online discounts platform for major retailers, Employee Health Benefits, Electric Vehicle Salary Sacrifice Scheme (Octopus EV) and Cycle 2 Work Scheme, Discount Gym Membership, 2 Volunteer days a year (to volunteer in their local community)
Application Support Analyst Northampton £40,000 - £50,000 + 10% bonus and other benefits depending on experience Our client is looking to recruit an Application Support Analyst to join their inhouse IT team. As a Application Support Analyst you will provide support, administration and configuration of key business applications (ERP, Document Management, CRM, Customer Portal, etc). The primary responsibility of this position is to provide 1st and 2nd line support and change management capability for key operational business applications and may also support some training, deployment, testing, and project administration. Key duties of an Application Support Analyst: Administrative services on approved request to key business applications Configuration services on approved request to key business applications Provide general support / issue resolution to key business applications Training of users on key business applications Track all activity in the appropriate issue tracking software system Summarise and report on status of tracked issues Assist in deployments/testing of new projects and continuous improvement of existing applications Perform duties as assigned by their line manager or Head of IT Key experience required for the Application Support Analyst position: The successful candidate will be a passionate technologist who demonstrated they're committed, organised and adaptable to support the business. Key Technical skills and experience CRM support experience (MS Dynamics) DMS support experience (MS Sharepoint) End user training experience Excel support experience SQL query writing skills MS SQL server management experience Proficiency with Microsoft Excel, Word, Powerpoint Important: Writing training documentation Experience with information technology migrations and integrations Experience in full life cycle of complex software deployment projects Capture bugs and enhancements requests Experience with Jira/Confluence or similar Experience working in a service desk environment Our client is built on diversity. Their ambition is to build an inclusive culture where diversity is embraced, and everyone feels safe, respected, valued and able to thrive as part of a winning, engaged team. As part of our recruitment process, you will be required to provide evidence of your right to work in the UK. Documentary evidence will be requested at the interview stage.
Mar 26, 2024
Full time
Application Support Analyst Northampton £40,000 - £50,000 + 10% bonus and other benefits depending on experience Our client is looking to recruit an Application Support Analyst to join their inhouse IT team. As a Application Support Analyst you will provide support, administration and configuration of key business applications (ERP, Document Management, CRM, Customer Portal, etc). The primary responsibility of this position is to provide 1st and 2nd line support and change management capability for key operational business applications and may also support some training, deployment, testing, and project administration. Key duties of an Application Support Analyst: Administrative services on approved request to key business applications Configuration services on approved request to key business applications Provide general support / issue resolution to key business applications Training of users on key business applications Track all activity in the appropriate issue tracking software system Summarise and report on status of tracked issues Assist in deployments/testing of new projects and continuous improvement of existing applications Perform duties as assigned by their line manager or Head of IT Key experience required for the Application Support Analyst position: The successful candidate will be a passionate technologist who demonstrated they're committed, organised and adaptable to support the business. Key Technical skills and experience CRM support experience (MS Dynamics) DMS support experience (MS Sharepoint) End user training experience Excel support experience SQL query writing skills MS SQL server management experience Proficiency with Microsoft Excel, Word, Powerpoint Important: Writing training documentation Experience with information technology migrations and integrations Experience in full life cycle of complex software deployment projects Capture bugs and enhancements requests Experience with Jira/Confluence or similar Experience working in a service desk environment Our client is built on diversity. Their ambition is to build an inclusive culture where diversity is embraced, and everyone feels safe, respected, valued and able to thrive as part of a winning, engaged team. As part of our recruitment process, you will be required to provide evidence of your right to work in the UK. Documentary evidence will be requested at the interview stage.
Are you a Test Analyst looking for the next step in your career? Do you have experience delivering projects against tight deadlines in a close-knit team? Then consider the role of Test Analyst with Reed in Partnership. We are on a mission to be the partner of choice for developing people and their communities. Reed in Partnership is a public service provider specialising in skills training for the long-term unemployed, increasing employment opportunities by working with employers and providing youth services. Reed in Partnership are working with the Standards and Testing Agency's (STA) on their Test Operations Service. This is a multi-million pound contract that will play a large part in providing an effective and robust testing, assessment and moderation system to measure and monitor pupils' progress and attainment through primary school from reception to the end of key stage 2 (KS2). What is the role about? The role will be primarily to ensure that a new system development meets the criteria set out in the requirements specifications and is fit for purpose meeting an accepted performance and usability level. The STA project is implementing the administration, delivery and marking of Key Stage 1 and Key Stage 2 tests in Primary Schools in the UK. We are looking for an experienced and motivated Test Analyst to join our team on a fixed term contract (FTC). You will be responsible for contributing to and execution of various testing activities within the project, ensuring the quality of business processes and functionality of the software products delivered to our clients is as expected. The Test Analyst will be fully integrated within the delivery lifecycle, contributing at each stage to improve the system as a whole and acting as a source of expertise across all testing products. They will assist the STA IT Test Manager and the Head of Product Innovation in ensuring that test phase deadlines are met, and a high-quality product is released to our internal and external customers. They will also assist in planning testing schedules and preparing/reviewing testing documentation including test requirements, conditions, test data and test cases and scripts. They will also be responsible for encouraging, promoting, and furthering the creation and maintenance of comprehensive manual and automation tests alongside their daily testing duties. Some travel / onsite testing and test support is anticipated. This may require overnight stays for a number of days away from home / base office. This is not an exhaustive list and as such you will be expected to carry out any other duties as may be specified by their manager from time to time. This profile is non-contractual. What's in it for you? Alongside a generous base salary (pro-rata for part time), and great flexibility with your working schedule, we offer training, development and progression opportunities. You will have access to a wide range of Reed in Partnership benefits, which include: 25 days annual leave (pro-rata for part time) + Bank Holidays Reed Pension Scheme Award Winning Management & Leadership Training Professional & Personal Development Funds Bi-annual pay reviews With the chance to dramatically make a difference to the local community, this role offers immense job satisfaction. Just some of your day-to-day responsibilities will include: Review and Contribute to the creation of Test Plans and various Test Reports Support multiple test phases, including 3rd party testing Analyse requirements and specifications for testability Identify / write test scenarios, scripts and conditions Set up test environments Prepare test data Execute test scripts / regression scripts according to test plan and report on any deviations or defects Use tools to log incidents, issues & queries Test / support testing of non-functional characteristics and processes Undertake internal quality reviews / tests written by the team Share lessons learned with team colleagues Support end-user testing team Bring forward ideas to help the team be more efficient and improve overall testing processes Liaise with Project Team and Development team when required to discuss specifications/issues. Essential Criteria: Experience of working in a business and software testing role ISTQB qualification Experience with Test Management tools / Jira use Knowledge of functional and technical systems integration testing an advantage, particularly using APIs to test third party integration using Postman or similar Knowledge through practice of Agile Scrum methodologies. Excellent oral and written communication skills Proactive with a strong attention to detail Ability to analyse and define test coverage Ability to translate requirements into test cases Knowledge of test automation an advantage eg Cypress, Selenium Ability to work to strict timescales and scope Ability to develop and maintain documentation Committed Team Player Ability to provide accurate analysis of testing executed and issues found Customer Oriented We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity. We offer an interview to disabled candidates who meet the minimum criteria. Travel to the West Midlands region (Birmingham) will be expected at key points of the implementation cycle, the frequency of which will vary. Travel and expenses will be reimbursed. This role is due to start in April 2024.
Mar 26, 2024
Full time
Are you a Test Analyst looking for the next step in your career? Do you have experience delivering projects against tight deadlines in a close-knit team? Then consider the role of Test Analyst with Reed in Partnership. We are on a mission to be the partner of choice for developing people and their communities. Reed in Partnership is a public service provider specialising in skills training for the long-term unemployed, increasing employment opportunities by working with employers and providing youth services. Reed in Partnership are working with the Standards and Testing Agency's (STA) on their Test Operations Service. This is a multi-million pound contract that will play a large part in providing an effective and robust testing, assessment and moderation system to measure and monitor pupils' progress and attainment through primary school from reception to the end of key stage 2 (KS2). What is the role about? The role will be primarily to ensure that a new system development meets the criteria set out in the requirements specifications and is fit for purpose meeting an accepted performance and usability level. The STA project is implementing the administration, delivery and marking of Key Stage 1 and Key Stage 2 tests in Primary Schools in the UK. We are looking for an experienced and motivated Test Analyst to join our team on a fixed term contract (FTC). You will be responsible for contributing to and execution of various testing activities within the project, ensuring the quality of business processes and functionality of the software products delivered to our clients is as expected. The Test Analyst will be fully integrated within the delivery lifecycle, contributing at each stage to improve the system as a whole and acting as a source of expertise across all testing products. They will assist the STA IT Test Manager and the Head of Product Innovation in ensuring that test phase deadlines are met, and a high-quality product is released to our internal and external customers. They will also assist in planning testing schedules and preparing/reviewing testing documentation including test requirements, conditions, test data and test cases and scripts. They will also be responsible for encouraging, promoting, and furthering the creation and maintenance of comprehensive manual and automation tests alongside their daily testing duties. Some travel / onsite testing and test support is anticipated. This may require overnight stays for a number of days away from home / base office. This is not an exhaustive list and as such you will be expected to carry out any other duties as may be specified by their manager from time to time. This profile is non-contractual. What's in it for you? Alongside a generous base salary (pro-rata for part time), and great flexibility with your working schedule, we offer training, development and progression opportunities. You will have access to a wide range of Reed in Partnership benefits, which include: 25 days annual leave (pro-rata for part time) + Bank Holidays Reed Pension Scheme Award Winning Management & Leadership Training Professional & Personal Development Funds Bi-annual pay reviews With the chance to dramatically make a difference to the local community, this role offers immense job satisfaction. Just some of your day-to-day responsibilities will include: Review and Contribute to the creation of Test Plans and various Test Reports Support multiple test phases, including 3rd party testing Analyse requirements and specifications for testability Identify / write test scenarios, scripts and conditions Set up test environments Prepare test data Execute test scripts / regression scripts according to test plan and report on any deviations or defects Use tools to log incidents, issues & queries Test / support testing of non-functional characteristics and processes Undertake internal quality reviews / tests written by the team Share lessons learned with team colleagues Support end-user testing team Bring forward ideas to help the team be more efficient and improve overall testing processes Liaise with Project Team and Development team when required to discuss specifications/issues. Essential Criteria: Experience of working in a business and software testing role ISTQB qualification Experience with Test Management tools / Jira use Knowledge of functional and technical systems integration testing an advantage, particularly using APIs to test third party integration using Postman or similar Knowledge through practice of Agile Scrum methodologies. Excellent oral and written communication skills Proactive with a strong attention to detail Ability to analyse and define test coverage Ability to translate requirements into test cases Knowledge of test automation an advantage eg Cypress, Selenium Ability to work to strict timescales and scope Ability to develop and maintain documentation Committed Team Player Ability to provide accurate analysis of testing executed and issues found Customer Oriented We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity. We offer an interview to disabled candidates who meet the minimum criteria. Travel to the West Midlands region (Birmingham) will be expected at key points of the implementation cycle, the frequency of which will vary. Travel and expenses will be reimbursed. This role is due to start in April 2024.
We are looking for people to join our fantastic team at Somerset House Trust. As the home of cultural innovators, the Trust connects creativity and the arts with the broader society. Somerset House pursues a ‘Step Inside, Think Outside’ spirit and is born from the creative community we nurture - the experience and perspectives we host across background, age, race, and stage, and the intersections and crossovers we encourage. About the role: The Support Analyst is a critical part of the diverse and exciting technology operations at Somerset House. Working within the IT Department’s helpdesk function, the post holder will be a primary contact for 1st, 2nd and 3rd line IT and network support. You will help to ensure our IT services to our residents, members, and the Trust staff, are of the highest quality. You will work across a range of technologies and systems, from desktops to SaaS, maintaining ownership of cases from start to finish. Additionally, the role will have the opportunity to participate in the implementation of various IT solutions and projects as we work to improve our digital capabilities. Please note that this is an onsite role, based at Somerset House in central London, running Monday - Friday.
Responsibilities:
To be the primary point of contact for residents, members, event partners, and Trust IT support issues and requests. This includes 1st, 2nd, and 3rd line support.
Resolve all reported IT issues in a professional and timely manner, documenting all activity on the helpdesk ticketing system, conforming to SLA’s and adjusting priorities to deal with urgent issues and requests.
Monitor and manage ticket queues, alerts, automated tickets, and perform daily checks on various systems.
Proactively research and identify solutions that may benefit the team and the Trust.
Where appropriate, escalate issues to external vendors as required and monitor the escalation to ensure satisfactory resolution.
Assist in the delivery of IT services across all events and event spaces, including wired connections, wireless connections, AV components, and VoIP telephony.
Assist with the configuration of resident office moves, liaising closely with the property team, and the IT Solutions Lead.
As required, to assist in the testing and implementing of new solutions and adaptations/upgrades to IT services.
Undertake the training of Trust staff members as required.
Where occasionally required by key live events, exhibitions, and regular system maintenance taking place at Somerset House, to be able to shift working hours and days to provide support coverage.
Create and update IT and related documentation to allow retention and sharing of knowledge within the team and the Trust.
Participate as a team player in the support of colleagues within the department and across the Trust’s operations.
Undertake other duties that may be asked of you from time to time.
Skills, knowledge & expertise required for the role:
Experience :
Demonstrable technical knowledge of working in an IT service desk or team.
Demonstrable knowledge supporting and installing operating systems (Windows 10/11 primarily, some Windows Server 2012/2016/2019, some Mac OS) and standard productivity applications (Office 365, Teams, OneDrive, Adobe, AutoCAD, etc.).
Demonstrable knowledge supporting desktop hardware (primarily Dell laptops) and mobile devices (iOS and Android mobile phones and tablets).
Supporting of Active Directory, Office 365 (including Exchange), and Azure users, including password resets, account creation, and group policies.
Demonstrable knowledge of cyber security concepts and best practice, including Multi Factor Authentication, phishing, ransomware, passwords, firewalls, social engineering.
ITIL Foundation certification and technical Microsoft qualifications are desirable.
Skills :
A good knowledge of network infrastructure, both wired and wireless.
A good knowledge of logical network concepts, including VLANs, IPs, DNS and DHCP.
Strong communication skills with the flexibility to deal with a varied customer base.
Coaching or training end users in technical expertise.
Knowledge of VoIP telephony.
Knowledge of system backups, for example, Microsoft Azure Backup Service.
Skills in supporting a range of specific solutions are desirable, including hypervisors (Hyper-V), Cisco Meraki, Mimecast, Bitdefender, AlienVault SIEM, PaperCut, PRTG, Jira, EPOS systems, PDQ Deploy, Access Finance, Nexudus, Priava or similar events management software, and Tessitura.
As part of the recruitment process, there will be a practical task to help us assess hands-on technical skills.
Benefits to working at Somerset House:
Mental Health & Wellbeing - Access to our external Employee Assistance Programme (CiC) for free 24/7 confidential advice and support, including up to 6 free counselling sessions per year where needed- Mental health support and guidance from our in-house trained Mental Health First Aiders - Hybrid working based on having 3 days in the office per week (pro rata if part-time) - Contribution towards eye tests and glasses - Trust life insurance scheme Holiday - Enhanced annual leave – 25 days plus bank holidays - Birthday leave - additional day leave on or within a week of your birthday- Festive day - additional discretionary day off around the Christmas period Other Leave - Sick leave – 20 days full pay, followed by 20 days half pay - Emergency dependent care – option to use 25% of paid sick leave for emergency care of a dependent- Enhanced maternity pay Pension - 8% employer pension contributions- No minimum requirement for employee contributions- Option for salary exchange- Interest-free loans- Season ticket loan- Cycle to Work scheme Discounts, offers and free stuff - The list is endless and includes tickets to Somerset House events and entrance to other London Heritage sites - Discounts in Somerset House cafes and restaurants - Discounts with various high street retailers and restaurants - Discount to local leisure centres
About Somerset House Trust
Somerset House hosts the UK’s largest and most exciting creative community right in the heart of London, and are always looking for new talent to join our team. We welcome 3 million annual visitors to share our unique combination of cultural events, the creative industries and history. This mix informs and powers our programme and organisational culture, making us a singular, compelling and inclusive place to visit and work.
The Trust reserves the right to close a job before its application deadline. Our Commitment to Anti-Racism, Diversity and Inclusion:
Somerset House is open to all and we value the unique skills of everyone. Somerset House Trust is an equal opportunities employer and is committed to championing equality, diversity and inclusion in our workplace, so if you’re a suitably qualified applicant, we encourage your application whatever your age, disability, gender, gender identity, race, religion or belief, sexual orientation or socio-economic background. Somerset House is actively anti-racist, you can read about our Anti-Racism Pledge and the action we’re taking here . We are working hard to ensure our people, our onsite community and our sector reflect, represent and include all of society. With some recruitment stages, where candidates are equally qualified, we will seek to prioritise diversity to help us to increase representation across the creative economy and the Trust.We anonymise all job applications to help avoid discrimination in the initial screening stage of our recruitment process and reinforces our commitment to focus on skills and qualifications of all applications from the start. Please get in touch if you have any questions or require any adjustments to be made during the recruitment process.
Mar 26, 2024
Full time
We are looking for people to join our fantastic team at Somerset House Trust. As the home of cultural innovators, the Trust connects creativity and the arts with the broader society. Somerset House pursues a ‘Step Inside, Think Outside’ spirit and is born from the creative community we nurture - the experience and perspectives we host across background, age, race, and stage, and the intersections and crossovers we encourage. About the role: The Support Analyst is a critical part of the diverse and exciting technology operations at Somerset House. Working within the IT Department’s helpdesk function, the post holder will be a primary contact for 1st, 2nd and 3rd line IT and network support. You will help to ensure our IT services to our residents, members, and the Trust staff, are of the highest quality. You will work across a range of technologies and systems, from desktops to SaaS, maintaining ownership of cases from start to finish. Additionally, the role will have the opportunity to participate in the implementation of various IT solutions and projects as we work to improve our digital capabilities. Please note that this is an onsite role, based at Somerset House in central London, running Monday - Friday.
Responsibilities:
To be the primary point of contact for residents, members, event partners, and Trust IT support issues and requests. This includes 1st, 2nd, and 3rd line support.
Resolve all reported IT issues in a professional and timely manner, documenting all activity on the helpdesk ticketing system, conforming to SLA’s and adjusting priorities to deal with urgent issues and requests.
Monitor and manage ticket queues, alerts, automated tickets, and perform daily checks on various systems.
Proactively research and identify solutions that may benefit the team and the Trust.
Where appropriate, escalate issues to external vendors as required and monitor the escalation to ensure satisfactory resolution.
Assist in the delivery of IT services across all events and event spaces, including wired connections, wireless connections, AV components, and VoIP telephony.
Assist with the configuration of resident office moves, liaising closely with the property team, and the IT Solutions Lead.
As required, to assist in the testing and implementing of new solutions and adaptations/upgrades to IT services.
Undertake the training of Trust staff members as required.
Where occasionally required by key live events, exhibitions, and regular system maintenance taking place at Somerset House, to be able to shift working hours and days to provide support coverage.
Create and update IT and related documentation to allow retention and sharing of knowledge within the team and the Trust.
Participate as a team player in the support of colleagues within the department and across the Trust’s operations.
Undertake other duties that may be asked of you from time to time.
Skills, knowledge & expertise required for the role:
Experience :
Demonstrable technical knowledge of working in an IT service desk or team.
Demonstrable knowledge supporting and installing operating systems (Windows 10/11 primarily, some Windows Server 2012/2016/2019, some Mac OS) and standard productivity applications (Office 365, Teams, OneDrive, Adobe, AutoCAD, etc.).
Demonstrable knowledge supporting desktop hardware (primarily Dell laptops) and mobile devices (iOS and Android mobile phones and tablets).
Supporting of Active Directory, Office 365 (including Exchange), and Azure users, including password resets, account creation, and group policies.
Demonstrable knowledge of cyber security concepts and best practice, including Multi Factor Authentication, phishing, ransomware, passwords, firewalls, social engineering.
ITIL Foundation certification and technical Microsoft qualifications are desirable.
Skills :
A good knowledge of network infrastructure, both wired and wireless.
A good knowledge of logical network concepts, including VLANs, IPs, DNS and DHCP.
Strong communication skills with the flexibility to deal with a varied customer base.
Coaching or training end users in technical expertise.
Knowledge of VoIP telephony.
Knowledge of system backups, for example, Microsoft Azure Backup Service.
Skills in supporting a range of specific solutions are desirable, including hypervisors (Hyper-V), Cisco Meraki, Mimecast, Bitdefender, AlienVault SIEM, PaperCut, PRTG, Jira, EPOS systems, PDQ Deploy, Access Finance, Nexudus, Priava or similar events management software, and Tessitura.
As part of the recruitment process, there will be a practical task to help us assess hands-on technical skills.
Benefits to working at Somerset House:
Mental Health & Wellbeing - Access to our external Employee Assistance Programme (CiC) for free 24/7 confidential advice and support, including up to 6 free counselling sessions per year where needed- Mental health support and guidance from our in-house trained Mental Health First Aiders - Hybrid working based on having 3 days in the office per week (pro rata if part-time) - Contribution towards eye tests and glasses - Trust life insurance scheme Holiday - Enhanced annual leave – 25 days plus bank holidays - Birthday leave - additional day leave on or within a week of your birthday- Festive day - additional discretionary day off around the Christmas period Other Leave - Sick leave – 20 days full pay, followed by 20 days half pay - Emergency dependent care – option to use 25% of paid sick leave for emergency care of a dependent- Enhanced maternity pay Pension - 8% employer pension contributions- No minimum requirement for employee contributions- Option for salary exchange- Interest-free loans- Season ticket loan- Cycle to Work scheme Discounts, offers and free stuff - The list is endless and includes tickets to Somerset House events and entrance to other London Heritage sites - Discounts in Somerset House cafes and restaurants - Discounts with various high street retailers and restaurants - Discount to local leisure centres
About Somerset House Trust
Somerset House hosts the UK’s largest and most exciting creative community right in the heart of London, and are always looking for new talent to join our team. We welcome 3 million annual visitors to share our unique combination of cultural events, the creative industries and history. This mix informs and powers our programme and organisational culture, making us a singular, compelling and inclusive place to visit and work.
The Trust reserves the right to close a job before its application deadline. Our Commitment to Anti-Racism, Diversity and Inclusion:
Somerset House is open to all and we value the unique skills of everyone. Somerset House Trust is an equal opportunities employer and is committed to championing equality, diversity and inclusion in our workplace, so if you’re a suitably qualified applicant, we encourage your application whatever your age, disability, gender, gender identity, race, religion or belief, sexual orientation or socio-economic background. Somerset House is actively anti-racist, you can read about our Anti-Racism Pledge and the action we’re taking here . We are working hard to ensure our people, our onsite community and our sector reflect, represent and include all of society. With some recruitment stages, where candidates are equally qualified, we will seek to prioritise diversity to help us to increase representation across the creative economy and the Trust.We anonymise all job applications to help avoid discrimination in the initial screening stage of our recruitment process and reinforces our commitment to focus on skills and qualifications of all applications from the start. Please get in touch if you have any questions or require any adjustments to be made during the recruitment process.
Contract type: Permanent Salary: TBC Location: Canary Wharf WFH policy: Employees are required to attend the office 2 days/week Flexible working : Informal flexible work patterns subject to line manager discretion including a 9-day fortnight. Reports to: Head of Data and Software Engineering Role Summary: Facing the urgency of Net-Zero, we are taking on new schemes within the nuclear, CCUS and hydrogen space to further help the UK combat the growing challenge within the UK's energy environment. As a Full Stack Python Developer, you will be joining a growing team of software engineers, data modelers, and quants. As a team you will design, develop, and maintain our digital platform that comprises of multiple applications including settlements tools, forecasting, calculation engines, data portals, and other applications that the business requires to help the UK achieve Net Zero by 2050. You will be working with multiple different project teams covering generation areas such as nuclear, hydrogen, solar, and tidal power. Key Responsibilities The key accountabilities of your role are outlined below: This role is very hands-on with coding so you will need to be comfortable getting stuck in. Design highly scalable software solutions to improve functionality and system longevity. Work with technical business analysts and solution architects to fine tune requirements and ensure that wants are feasible and pragmatic and validate development tasks in Jira. Translate designs and wireframes into high quality code. Develop new user-facing features using React.js. Write front-end components using JavaScript, CSS and integrate with back-end Python components (possibly other languages). Develop modules that satisfy the functional and non-functional requirements. Coordinate deployments with Release Manager and monitor for successful integration. Manage design, build, test bug fix prerogatives. Prepare, review and build reusable components and front-end libraries. Build reusable components. Participate in the maintenance and improvement of existing applications. Optimise microservices for maximum performance. Contribute to the wider engineering team. Stay abreast of developments in web applications, analytics, programming languages. Skills Knowledge and Expertise At least 3 years' experience of coding Python and 1+ years using the Django framework. At least 1 year of coding in a front end capacity (preferably React but other languages will be considered) Microservices and using related tools - e.g. Docker, Docker Compose, Kubernetes, logstash and using messaging tools e.g. Rabbit MQ, Apache Kafka. RESTful API development and management, Transactional management. Databases - e.g. SQL, PostgreSQL, MongoDB and Linux OS. Experience with data science libraries is beneficial Performance Tuning. Solid understanding of design patterns and relevant implementation models. Solid understanding of DevOps tooling, GitLab, CI/CD, Jenkins, build pipelines and source control systems. Working knowledge of cloud infrastructure services: compute, storage, networking, hybrid connectivity, monitoring/logging, security and IAM. Knowledge of other languages (e.g. C#, C) a plus. Ideally previous experience in electricity and gas utilities sector. Employee Benefits As if contributing to and supporting work that makes life better for millions wasn't rewarding enough, we offer a full range of benefits too. Key benefits that may be available depending on the role include: 25 days' annual leave and bank holidays Recognition schemes allowing colleagues to say thanks Company contribution to your pension scheme Family friendly policies, including enhanced company maternity/paternity and shared parental benefits Employee assistance programme for free, confidential support for your professional or personal life, including financial management and family care Special leave such as study leave, sabbatical or public duties Three days paid leave a year for volunteering to support your local community Season ticket loan scheme to support your commute Access to "Work Perks" offering deals, discounts and cash back on your purchases Family savings on days out and English Heritage or gym discounts through our partners. About: This is an operationally independent, not-for-profit private company wholly owned by the Secretary of State for Business, Energy and Industrial Strategy (BEIS). The company carries out two key roles that are central to the delivery of the Government's objective to "ensure the UK has a reliable, low cost and clean energy system":
Mar 26, 2024
Full time
Contract type: Permanent Salary: TBC Location: Canary Wharf WFH policy: Employees are required to attend the office 2 days/week Flexible working : Informal flexible work patterns subject to line manager discretion including a 9-day fortnight. Reports to: Head of Data and Software Engineering Role Summary: Facing the urgency of Net-Zero, we are taking on new schemes within the nuclear, CCUS and hydrogen space to further help the UK combat the growing challenge within the UK's energy environment. As a Full Stack Python Developer, you will be joining a growing team of software engineers, data modelers, and quants. As a team you will design, develop, and maintain our digital platform that comprises of multiple applications including settlements tools, forecasting, calculation engines, data portals, and other applications that the business requires to help the UK achieve Net Zero by 2050. You will be working with multiple different project teams covering generation areas such as nuclear, hydrogen, solar, and tidal power. Key Responsibilities The key accountabilities of your role are outlined below: This role is very hands-on with coding so you will need to be comfortable getting stuck in. Design highly scalable software solutions to improve functionality and system longevity. Work with technical business analysts and solution architects to fine tune requirements and ensure that wants are feasible and pragmatic and validate development tasks in Jira. Translate designs and wireframes into high quality code. Develop new user-facing features using React.js. Write front-end components using JavaScript, CSS and integrate with back-end Python components (possibly other languages). Develop modules that satisfy the functional and non-functional requirements. Coordinate deployments with Release Manager and monitor for successful integration. Manage design, build, test bug fix prerogatives. Prepare, review and build reusable components and front-end libraries. Build reusable components. Participate in the maintenance and improvement of existing applications. Optimise microservices for maximum performance. Contribute to the wider engineering team. Stay abreast of developments in web applications, analytics, programming languages. Skills Knowledge and Expertise At least 3 years' experience of coding Python and 1+ years using the Django framework. At least 1 year of coding in a front end capacity (preferably React but other languages will be considered) Microservices and using related tools - e.g. Docker, Docker Compose, Kubernetes, logstash and using messaging tools e.g. Rabbit MQ, Apache Kafka. RESTful API development and management, Transactional management. Databases - e.g. SQL, PostgreSQL, MongoDB and Linux OS. Experience with data science libraries is beneficial Performance Tuning. Solid understanding of design patterns and relevant implementation models. Solid understanding of DevOps tooling, GitLab, CI/CD, Jenkins, build pipelines and source control systems. Working knowledge of cloud infrastructure services: compute, storage, networking, hybrid connectivity, monitoring/logging, security and IAM. Knowledge of other languages (e.g. C#, C) a plus. Ideally previous experience in electricity and gas utilities sector. Employee Benefits As if contributing to and supporting work that makes life better for millions wasn't rewarding enough, we offer a full range of benefits too. Key benefits that may be available depending on the role include: 25 days' annual leave and bank holidays Recognition schemes allowing colleagues to say thanks Company contribution to your pension scheme Family friendly policies, including enhanced company maternity/paternity and shared parental benefits Employee assistance programme for free, confidential support for your professional or personal life, including financial management and family care Special leave such as study leave, sabbatical or public duties Three days paid leave a year for volunteering to support your local community Season ticket loan scheme to support your commute Access to "Work Perks" offering deals, discounts and cash back on your purchases Family savings on days out and English Heritage or gym discounts through our partners. About: This is an operationally independent, not-for-profit private company wholly owned by the Secretary of State for Business, Energy and Industrial Strategy (BEIS). The company carries out two key roles that are central to the delivery of the Government's objective to "ensure the UK has a reliable, low cost and clean energy system":
CEF - City Electrical Factors
Durham, County Durham
About CEF: At CEF we have a bold ambition for growth. We are passionate about delivering an unrivalled service for our customers and providing a strong culture with career opportunities for our people. Across IT we are on an exciting mission to ensure we harness our growth opportunities by designing our technology architecture and solutions for constant evolution. We recognise that technology and data are at the forefront of enabling our business to better serve our customers today and in the future. We have a fast-growing technology team delivering a portfolio of transformative work, expanding our digital options, and upgrading and future-proofing our systems to place us at the forefront of the marketplace. We believe that teams who design, own and run our technology solutions are more connected to the value they create. We are always looking to improve, collaborate and innovate and this is where you come in Life as a Senior Delivery Lead at CEF: As a Senior Delivery Lead in Finance IT, you will be responsible for project managing our Finance IT solutions and overseeing the delivery of the Workday implementation. You will ensure they are delivered in collaboration with our highly skilled Finance IT Domain team and other cross functional IT teams, adding significant value for our stakeholders in the wider business. You will be playing a pivotal role in ensuring the appropriate methodology is consistently followed to a high standard, working in collaboration with Global Delivery Practice. You will be primarily focused on determining a plan against key global Workday deliverables and then taking accountability to drive team performance to deliver against agreed objectives using a tool like JIRA. The Senior Delivery Lead proactively encourages sustained continuous improvement; they facilitate close engagement between the Team & business stakeholders, ensuring a common understanding of latest position, as well as fostering a collective approach to overcoming obstacles that may arise. Your Objectives: Build co-ordinated plans to deliver a range of software solutions in cross functional teams of talented Systems Analysts, Engineers, architects and BAs. Keep a finger on the pulse of delivery, anticipating blockers and managing risks to ensure delivery isn't impacted. Provide regular status updates in governance forums Drive continuous improvement within Global Delivery teams, ensuring open feedback loops and fostering a community of continuous improvement. Support Delivery maturity within the global organisation enhancing your Community of Practice Lead and mentor Associate Delivery Leads Key Skills and Experience: Experience delivering major software solutions across the full software development life cycle, including the transition of working software into service. You'll have an excellent eye for detail and a keen knowledge of major IT systems like Finance, HR or People Systems Knowledge and experience working with Agile, Waterfall or other SDLC methodologies - we don't have a one size fits all approach! You will be an excellent communicator, able to foster strong relationships with colleagues and stakeholders Ability to influence and implement changes across diverse stakeholder groups Desired Skills and Experience: Experience leading a full ERP or finance system implementation project (eg. Workday, Oracle, SAP) Qualification in Accounting or in depth knowledge of Financial Planning & Analysis (FP&A) Interview Process: Screening call with Talent Acquisition Microsoft Teams call with members of our Finance IT Domain Microsoft Teams call with our Global Head of Finance IT and one of our Delivery Directors Package: Competitive basic salary Annual IT Bonus scheme Our teams predominantly work remotely but we have an award winning IT Headquarters based in Durham where you'll always receive a warm welcome! Pension: 3% ee'e / 3% e'er (Total 6%) Champion Health - a comprehensive physical, mental & financial wellbeing platform, offering bespoke content on all aspects of wellbeing & life including recipes, workouts, blogs and loads of other content for you Free use of the state of the art private gym at our IT Headquarters
Mar 26, 2024
Full time
About CEF: At CEF we have a bold ambition for growth. We are passionate about delivering an unrivalled service for our customers and providing a strong culture with career opportunities for our people. Across IT we are on an exciting mission to ensure we harness our growth opportunities by designing our technology architecture and solutions for constant evolution. We recognise that technology and data are at the forefront of enabling our business to better serve our customers today and in the future. We have a fast-growing technology team delivering a portfolio of transformative work, expanding our digital options, and upgrading and future-proofing our systems to place us at the forefront of the marketplace. We believe that teams who design, own and run our technology solutions are more connected to the value they create. We are always looking to improve, collaborate and innovate and this is where you come in Life as a Senior Delivery Lead at CEF: As a Senior Delivery Lead in Finance IT, you will be responsible for project managing our Finance IT solutions and overseeing the delivery of the Workday implementation. You will ensure they are delivered in collaboration with our highly skilled Finance IT Domain team and other cross functional IT teams, adding significant value for our stakeholders in the wider business. You will be playing a pivotal role in ensuring the appropriate methodology is consistently followed to a high standard, working in collaboration with Global Delivery Practice. You will be primarily focused on determining a plan against key global Workday deliverables and then taking accountability to drive team performance to deliver against agreed objectives using a tool like JIRA. The Senior Delivery Lead proactively encourages sustained continuous improvement; they facilitate close engagement between the Team & business stakeholders, ensuring a common understanding of latest position, as well as fostering a collective approach to overcoming obstacles that may arise. Your Objectives: Build co-ordinated plans to deliver a range of software solutions in cross functional teams of talented Systems Analysts, Engineers, architects and BAs. Keep a finger on the pulse of delivery, anticipating blockers and managing risks to ensure delivery isn't impacted. Provide regular status updates in governance forums Drive continuous improvement within Global Delivery teams, ensuring open feedback loops and fostering a community of continuous improvement. Support Delivery maturity within the global organisation enhancing your Community of Practice Lead and mentor Associate Delivery Leads Key Skills and Experience: Experience delivering major software solutions across the full software development life cycle, including the transition of working software into service. You'll have an excellent eye for detail and a keen knowledge of major IT systems like Finance, HR or People Systems Knowledge and experience working with Agile, Waterfall or other SDLC methodologies - we don't have a one size fits all approach! You will be an excellent communicator, able to foster strong relationships with colleagues and stakeholders Ability to influence and implement changes across diverse stakeholder groups Desired Skills and Experience: Experience leading a full ERP or finance system implementation project (eg. Workday, Oracle, SAP) Qualification in Accounting or in depth knowledge of Financial Planning & Analysis (FP&A) Interview Process: Screening call with Talent Acquisition Microsoft Teams call with members of our Finance IT Domain Microsoft Teams call with our Global Head of Finance IT and one of our Delivery Directors Package: Competitive basic salary Annual IT Bonus scheme Our teams predominantly work remotely but we have an award winning IT Headquarters based in Durham where you'll always receive a warm welcome! Pension: 3% ee'e / 3% e'er (Total 6%) Champion Health - a comprehensive physical, mental & financial wellbeing platform, offering bespoke content on all aspects of wellbeing & life including recipes, workouts, blogs and loads of other content for you Free use of the state of the art private gym at our IT Headquarters
Primary Details Time Type: Full time Worker Type: Employee The Opportunity At QBE Europe we are looking for a Global Reinsurance Process Business Analyst to join our team in London. The purpose of this role is to transform the end-to-end outwards reinsurance process. The Global Reinsurance Finance and Operations Transformation Program will deliver an integrated global set of processes and systems spanning Reinsurance Contract Capture, Premium Allocation, RI Cession / Recovery, Credit Control, End to End Financial Close and Reinsurance Reporting. The Purpose of this role is to transform the end-to-end Outwards Reinsurance process. This is a high profile role, providing the individual exposure to the entire operation of the reinsurance departments of QBE including, Underwriting, Claims, RI Placement, Operations, Credit Control, Finance and Actuarial. If you are an individual who loves problem solving, has an inquisitive mindset and a passion to change things then this is an exciting opportunity for a clear advancement in your current skills. Your new role The role will involve a complete replacement of all legacy outward reinsurance platforms over 3 - 7 years spanning all European operations and other Divisions within QBE. Expert in requirements documentation, including business, functional, reporting and data requirements within a Reinsurance Finance Operations function, to feed into the development of the Reinsurance System and Reporting output. Experienced in mapping and reconciling data and working with Reinsurance and Chart of Accounts concepts. Ability to work closely with business stakeholders as well as third parties to understand and clarify business needs and ensure these are translated into optimum solutions. Ensure high standards of service are maintained and improved upon. Determines own work priorities and activities in line with agreed plans to ensure the achievement of personal and team objectives. About you Reinsurance or Insurance experience is required. Ability to work closely with the project workstream team to deliver work package deliverables. Lead the execution of agreed approaches to deliver the outputs within agreed parameters. Facilitate and lead discussions with the business stakeholders and Reinsurance Transformation Lead regarding planning requirements, identify and document business, functional, reporting and data requirements. Manage the assigned deliverables, raising appropriate risks and issues to the attention of senior stakeholders, with mitigating actions Microsoft Power BI and SQL knowledge is preferred. Project Management software such as Jira is preferred. Proficiency in Microsoft Office (Excel, PowerPoint, Word & Visio) is required. Why QBE? At My Best At QBE, we want our people to feel rewarded and inspired to perform at their best, that's why we have created "At My Best". It's our connection, our way of showing we have your back. We understand that one size doesn't fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It's in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA - because we know it's not just what we do that matters, it's how we do it that makes the difference. In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce. At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation. Some of the award's QBE are proud to have won, been a finalist for, and shortlisted for include; Employer of the Year 2022Winner - Insurance Insider British Claims Awards 2022 Winner - InsurTech Award Insurance Times Claims Excellence Awards 2022 Winner - Claims Product Solution of the Year Working Families Best Practice Awards 2021 Finalist for: Best COVID-19 Response Insurance Post British Insurance Awards 2022 Shortlisted for: Best Customer Care, Diversity & Inclusion Initiative of the Year 2022, Specialist Insurer of the Year (for Construction), General Insurer of the Year We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women's Empowerment Principles and Race at Work charter helps keep us accountable and transparent Inclusion of Diversity We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We know that diversity of thought, background and experience enables better decision making, improves the quality of our delivery and helps us to meet the needs of our customers.
Mar 25, 2024
Full time
Primary Details Time Type: Full time Worker Type: Employee The Opportunity At QBE Europe we are looking for a Global Reinsurance Process Business Analyst to join our team in London. The purpose of this role is to transform the end-to-end outwards reinsurance process. The Global Reinsurance Finance and Operations Transformation Program will deliver an integrated global set of processes and systems spanning Reinsurance Contract Capture, Premium Allocation, RI Cession / Recovery, Credit Control, End to End Financial Close and Reinsurance Reporting. The Purpose of this role is to transform the end-to-end Outwards Reinsurance process. This is a high profile role, providing the individual exposure to the entire operation of the reinsurance departments of QBE including, Underwriting, Claims, RI Placement, Operations, Credit Control, Finance and Actuarial. If you are an individual who loves problem solving, has an inquisitive mindset and a passion to change things then this is an exciting opportunity for a clear advancement in your current skills. Your new role The role will involve a complete replacement of all legacy outward reinsurance platforms over 3 - 7 years spanning all European operations and other Divisions within QBE. Expert in requirements documentation, including business, functional, reporting and data requirements within a Reinsurance Finance Operations function, to feed into the development of the Reinsurance System and Reporting output. Experienced in mapping and reconciling data and working with Reinsurance and Chart of Accounts concepts. Ability to work closely with business stakeholders as well as third parties to understand and clarify business needs and ensure these are translated into optimum solutions. Ensure high standards of service are maintained and improved upon. Determines own work priorities and activities in line with agreed plans to ensure the achievement of personal and team objectives. About you Reinsurance or Insurance experience is required. Ability to work closely with the project workstream team to deliver work package deliverables. Lead the execution of agreed approaches to deliver the outputs within agreed parameters. Facilitate and lead discussions with the business stakeholders and Reinsurance Transformation Lead regarding planning requirements, identify and document business, functional, reporting and data requirements. Manage the assigned deliverables, raising appropriate risks and issues to the attention of senior stakeholders, with mitigating actions Microsoft Power BI and SQL knowledge is preferred. Project Management software such as Jira is preferred. Proficiency in Microsoft Office (Excel, PowerPoint, Word & Visio) is required. Why QBE? At My Best At QBE, we want our people to feel rewarded and inspired to perform at their best, that's why we have created "At My Best". It's our connection, our way of showing we have your back. We understand that one size doesn't fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It's in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA - because we know it's not just what we do that matters, it's how we do it that makes the difference. In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce. At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation. Some of the award's QBE are proud to have won, been a finalist for, and shortlisted for include; Employer of the Year 2022Winner - Insurance Insider British Claims Awards 2022 Winner - InsurTech Award Insurance Times Claims Excellence Awards 2022 Winner - Claims Product Solution of the Year Working Families Best Practice Awards 2021 Finalist for: Best COVID-19 Response Insurance Post British Insurance Awards 2022 Shortlisted for: Best Customer Care, Diversity & Inclusion Initiative of the Year 2022, Specialist Insurer of the Year (for Construction), General Insurer of the Year We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women's Empowerment Principles and Race at Work charter helps keep us accountable and transparent Inclusion of Diversity We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We know that diversity of thought, background and experience enables better decision making, improves the quality of our delivery and helps us to meet the needs of our customers.
Our client are a well established and growing ecommerce business. They are now looking for a Senior BA to join the team. The senior business Analyst role will work and liaise with business users, application developers, testers and project managers from the requirements gathering and design stages through to test and deployment. They will ensure the functionality being delivered meets the customer's requirements and may also be involved in other related implementation activities such as helping the business deliver related business change. The role will be the focal point of business requirements from the business and will be responsible for developing high level, often poorly defined requirements raised in business speak into well structured, technically considered user stories that are fully defined to the degree that they can enter the software development process. A minimum of 4 years Senior BA experience, as well as experience in different sectors and industries is strongly preferred for this dynamic role. Requirements Gathering business requirements and understanding process (both current and future) Running client workshops to gather views and feedback on design concepts and functional designs Documenting detailed designs, typically using Agile user stories Building detailed knowledge of the business, processes and IT applications. Supporting the business through their acceptance testing of the software Delivering 'Train the trainer' expert training, where required Working closely with IT delivery colleagues to provide a seamless and efficient service to the business Influencing the product roadmap from your client interactions and discussions Identifying issues and facilitating resolution To manage the IT aspects of project Undertake such tasks and duties as may be reasonably requested by your manager or other members of the management team. 'Right first time' approach to requirements gathering, analysis and solution engineering Requirements prioritisation, in line with project deliverables Demonstrable use of BA tools and techniques - how successfully are the tools used? Suggesting and owning solutions or different approaches to work Does the BA strive to constantly improve and build BA tool kit? Does the BA apply lessons learned? Stakeholder satisfaction/feedback Acts as a role model to the rest of the team and constantly looks for ways to improve both self and the team Demonstrates clear understanding of project deliverables and subject matter High calibre communication and able to communicate to a broad range of stakeholders Excellent stakeholder engagement Technical Knowledge Industry Understanding & Involvement Strong background in Business Analysis, Projects, Change Delivery and IT Experience At least 4 years experience working as a Senior Business Analyst , Technical Business Analysis experience is preferable Skills/Attributes Analysis, data, IT, Project and Change Delivery Relevant systems Excel, Visio, D365, Jira, Confluence Compliance & Legislation Eg, Understanding of GDPR regulations Excellent package on offer
Mar 25, 2024
Full time
Our client are a well established and growing ecommerce business. They are now looking for a Senior BA to join the team. The senior business Analyst role will work and liaise with business users, application developers, testers and project managers from the requirements gathering and design stages through to test and deployment. They will ensure the functionality being delivered meets the customer's requirements and may also be involved in other related implementation activities such as helping the business deliver related business change. The role will be the focal point of business requirements from the business and will be responsible for developing high level, often poorly defined requirements raised in business speak into well structured, technically considered user stories that are fully defined to the degree that they can enter the software development process. A minimum of 4 years Senior BA experience, as well as experience in different sectors and industries is strongly preferred for this dynamic role. Requirements Gathering business requirements and understanding process (both current and future) Running client workshops to gather views and feedback on design concepts and functional designs Documenting detailed designs, typically using Agile user stories Building detailed knowledge of the business, processes and IT applications. Supporting the business through their acceptance testing of the software Delivering 'Train the trainer' expert training, where required Working closely with IT delivery colleagues to provide a seamless and efficient service to the business Influencing the product roadmap from your client interactions and discussions Identifying issues and facilitating resolution To manage the IT aspects of project Undertake such tasks and duties as may be reasonably requested by your manager or other members of the management team. 'Right first time' approach to requirements gathering, analysis and solution engineering Requirements prioritisation, in line with project deliverables Demonstrable use of BA tools and techniques - how successfully are the tools used? Suggesting and owning solutions or different approaches to work Does the BA strive to constantly improve and build BA tool kit? Does the BA apply lessons learned? Stakeholder satisfaction/feedback Acts as a role model to the rest of the team and constantly looks for ways to improve both self and the team Demonstrates clear understanding of project deliverables and subject matter High calibre communication and able to communicate to a broad range of stakeholders Excellent stakeholder engagement Technical Knowledge Industry Understanding & Involvement Strong background in Business Analysis, Projects, Change Delivery and IT Experience At least 4 years experience working as a Senior Business Analyst , Technical Business Analysis experience is preferable Skills/Attributes Analysis, data, IT, Project and Change Delivery Relevant systems Excel, Visio, D365, Jira, Confluence Compliance & Legislation Eg, Understanding of GDPR regulations Excellent package on offer
Senior Business Analyst (Insurance)£85k DOE plus bonus plus excellent benefits and Bonus London (Hybrid) Experienced Senior Business Analyst/Business Analys Lead is required to join our industry-leading Insurance client. This role offers an exciting opportunity to contribute to the development and improvement of the business processes and systems. - Please note, we're looking for someone with significant Insurance experience - Key Responsibilities: Strategic Initiative Support: Assist in the shaping of strategic initiatives to enhance business processes. Business Process Mapping: Map current and future state business processes, identifying areas for improvement. Business Requirement Development: Develop and document comprehensive business requirements to guide system development. Systems Development Collaboration: Work closely with systems developers to design and develop effective solutions. Utilize exposure to systems development tools where appropriate. User Acceptance Testing: Design, plan, and manage user acceptance testing of solutions to ensure functionality meets business needs. Business Process Change Implementation: Assist in the implementation of business process changes, ensuring a smooth transition. IT Project Support: Support the IT Department in the delivery of IT-led projects with a focus on: Project planning and initiation. Risk and issue management. Stakeholder identification and management. Progress reporting and metrics. Project delivery. Skills Required: Bachelor's degree in business administration, Computer Science, or related field. At least 10 years proven experience as a Business Analyst within the insurance industry Business process mapping. Functional requirement gathering and writing. Business requirements management. User Acceptance Test planning and management. Stakeholder management. Project Management of the full systems development life cycle. Implementation Management. Facilitation and Presentation skills. Software Evaluation. Technical Skills: VISIO with BPMN JIRA ImageRight Workflow Studio Sound like you? Apply with your CV now.
Mar 25, 2024
Full time
Senior Business Analyst (Insurance)£85k DOE plus bonus plus excellent benefits and Bonus London (Hybrid) Experienced Senior Business Analyst/Business Analys Lead is required to join our industry-leading Insurance client. This role offers an exciting opportunity to contribute to the development and improvement of the business processes and systems. - Please note, we're looking for someone with significant Insurance experience - Key Responsibilities: Strategic Initiative Support: Assist in the shaping of strategic initiatives to enhance business processes. Business Process Mapping: Map current and future state business processes, identifying areas for improvement. Business Requirement Development: Develop and document comprehensive business requirements to guide system development. Systems Development Collaboration: Work closely with systems developers to design and develop effective solutions. Utilize exposure to systems development tools where appropriate. User Acceptance Testing: Design, plan, and manage user acceptance testing of solutions to ensure functionality meets business needs. Business Process Change Implementation: Assist in the implementation of business process changes, ensuring a smooth transition. IT Project Support: Support the IT Department in the delivery of IT-led projects with a focus on: Project planning and initiation. Risk and issue management. Stakeholder identification and management. Progress reporting and metrics. Project delivery. Skills Required: Bachelor's degree in business administration, Computer Science, or related field. At least 10 years proven experience as a Business Analyst within the insurance industry Business process mapping. Functional requirement gathering and writing. Business requirements management. User Acceptance Test planning and management. Stakeholder management. Project Management of the full systems development life cycle. Implementation Management. Facilitation and Presentation skills. Software Evaluation. Technical Skills: VISIO with BPMN JIRA ImageRight Workflow Studio Sound like you? Apply with your CV now.
Portfolio Finance PMO Lead 12 months 625 - 675 p/d INSIDE IR35 Hybrid - Central London, 2/3 days per week Overview of the Role Reporting to the Head of PMO and Business Management, you will be responsible for the portfolio finance and control activities that support and govern the CTB project portfolio and RTB cost management across the Information Systems Department (ISD), developing the framework that tracks budgets, forecasts, orders raised and expenses incurred against projects. You will work with IT finance business partners to influence a consistent oversight and reporting cadence and ensure a disciplined approach to financial management is adopted by the budget holders within the delivery community. Primary Responsibilities You will be responsible for the following activities: IT cost base management (RTB and CTB) Oversee tracking of CTB portfolio finance governance Accountable for RTB cost management for Group wide technology spend Collaborate with project managers and stakeholders to track project benefits and outcomes Central point of contact for Finance teams for providing them with commentaries for budget variances and for other day to day financial control aspects Identify and assess financial risks and opportunities associated with RTB cost base and CTB portfolio Collaborate with cross functional teams including Finance Business partners to manage the annual budgeting process and half yearly Forecast process. Collaborate with Project Managers, Finance Business Partners and Procurement teams to ensure accurate tracking of all third party financial commitments. Monitoring the IT budget execution on a monthly basis, tracking of actual spend against budget, variance analysis, forecasting and reporting. Creating required reports to support tracking of saving initiatives Set-up, manage and maintain procedures for IT financial management working with Technology leadership and the Finance team Provide Insightful management information to the IT Leadership team in relation to IT project expenditure. Acting as conduit between IT Finance and IT leads to bridge knowledge gaps and establish healthy working patterns Support the Department PMO team to drive open actions an promote good working practices Work in collaboration with the time tracking team, CCA analysts and procurement to identify, understand and resolve variances as they arise Drive periodic audit assignments as required Essential skills Proficient in the following areas: Demonstrated experience in portfolio financial management (Run & Change), preferably in the IT sector Strong financial analysis skills and meticulous attention to detail Proficiency in financial management tools and software (MS Excel, PowerPoint) Comfortable using the ERP systems for project maintenance, procurement and Budgeting process ( e.g. Oracle Hyperion) Experience of managing budgets, resourcing, forecasts and timesheet tracking variance reporting Proven ability to challenge status-quo, improve process and drive results Excellent communication and interpersonal skills Outstanding organizational and presentation skills Strong analytical and numerical ability with previous experience of working in a cross functional environment. Technical Knowledge/Skills Advanced Excel Skills required, along with financial modelling experience and financial management Proficiency in other Microsoft Office Products, particularly PowerPoint, MS Word, MS Visio and MS Project Knowledge of JIRA, Confluence, SharePoint or equivalent tools Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Mar 25, 2024
Contractor
Portfolio Finance PMO Lead 12 months 625 - 675 p/d INSIDE IR35 Hybrid - Central London, 2/3 days per week Overview of the Role Reporting to the Head of PMO and Business Management, you will be responsible for the portfolio finance and control activities that support and govern the CTB project portfolio and RTB cost management across the Information Systems Department (ISD), developing the framework that tracks budgets, forecasts, orders raised and expenses incurred against projects. You will work with IT finance business partners to influence a consistent oversight and reporting cadence and ensure a disciplined approach to financial management is adopted by the budget holders within the delivery community. Primary Responsibilities You will be responsible for the following activities: IT cost base management (RTB and CTB) Oversee tracking of CTB portfolio finance governance Accountable for RTB cost management for Group wide technology spend Collaborate with project managers and stakeholders to track project benefits and outcomes Central point of contact for Finance teams for providing them with commentaries for budget variances and for other day to day financial control aspects Identify and assess financial risks and opportunities associated with RTB cost base and CTB portfolio Collaborate with cross functional teams including Finance Business partners to manage the annual budgeting process and half yearly Forecast process. Collaborate with Project Managers, Finance Business Partners and Procurement teams to ensure accurate tracking of all third party financial commitments. Monitoring the IT budget execution on a monthly basis, tracking of actual spend against budget, variance analysis, forecasting and reporting. Creating required reports to support tracking of saving initiatives Set-up, manage and maintain procedures for IT financial management working with Technology leadership and the Finance team Provide Insightful management information to the IT Leadership team in relation to IT project expenditure. Acting as conduit between IT Finance and IT leads to bridge knowledge gaps and establish healthy working patterns Support the Department PMO team to drive open actions an promote good working practices Work in collaboration with the time tracking team, CCA analysts and procurement to identify, understand and resolve variances as they arise Drive periodic audit assignments as required Essential skills Proficient in the following areas: Demonstrated experience in portfolio financial management (Run & Change), preferably in the IT sector Strong financial analysis skills and meticulous attention to detail Proficiency in financial management tools and software (MS Excel, PowerPoint) Comfortable using the ERP systems for project maintenance, procurement and Budgeting process ( e.g. Oracle Hyperion) Experience of managing budgets, resourcing, forecasts and timesheet tracking variance reporting Proven ability to challenge status-quo, improve process and drive results Excellent communication and interpersonal skills Outstanding organizational and presentation skills Strong analytical and numerical ability with previous experience of working in a cross functional environment. Technical Knowledge/Skills Advanced Excel Skills required, along with financial modelling experience and financial management Proficiency in other Microsoft Office Products, particularly PowerPoint, MS Word, MS Visio and MS Project Knowledge of JIRA, Confluence, SharePoint or equivalent tools Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Application Support Analyst PIB Schemes & Affinities division are recruiting for a dynamic and experienced Application Support Analyst to join the Application Support Team. Reporting to the Application Support Manager, the Application Support Analyst role would suit someone looking to build on their IT/Application support experience while working for one of the UK's fastest growing insurance businesses. The Schemes & Affinities division operate a number of digital customer-facing brands, offering a range of insurance products including Lifestyle, Motor, Pet, Childcare, Health & Wellbeing and Specialist Disability/Mobility. The role will be working alongside the in-house Software Development team, Application Change team and external application vendors to deliver Application support. The successful candidate must be able to communicate across business units, build relationships with technical and non-technical stakeholders, and effectively support applications. Informal on call is required. Attractive pay incentives are offered, along with a company smart phone that can be used for personal use. This role will offer the successful candidate learning and development opportunities along with the ability to undertake professional qualifications. You will be provided with a supportive environment for your professional development and growth. Key Responsibilities Act as the first point of call for all Application support issues ranging from 1st line to 2nd line Resolve issues, troubleshoot, test and train users on multiple CRM systems using privileged access Diagnose and resolve software incidents which occur, managing communication out to the business Assist all end users with any software related issues when called upon Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other areas of PIB where necessary Accurately record, update and document requests using the Application Support helpdesk system Update and create knowledge-base articles to document application support Assisting in project activities Act as a liaison between internal and external technical teams, facilitating effective communication and coordination during the support process. Work in compliance and alignment with the Application Support processes. Perform other duties required by the Application Support Manager or other senior management which are not included above, but which will be consistent with the role. Experience Essential Experience working in a IT/Application support environment/team Excellent communication skills and experience working with Technical and Business stakeholders Excellent problem-solving skills and attention to detail Thrives on issue resolution and demonstrates a "can-do" attitude Able to effectively manage own workload Strong interpersonal skills Good written and oral communication skills Ability to challenge on a technical level when required. Enthusiastic, driven, self-motivated with a focus on quality and delivering value Creative, co-operative and collaborative Desirable Degree in IT or similar experience Intermediate database administration skills Understanding and experience in using appropriate tooling; e.g. Jira, Confluence Understanding of data protection risk and knowledge of the UK GDPR. Experience with insurance policy administration and claim systems, such as Acturis, Applied, SSP or Aquarium Software Knowledge and experience in digital teams, especially within insurance/financial services or other regulated business environments. Further information As well as a competitive salary we offer the following benefits - Hybrid working with 3 days in the office and 2 days WFH Competitive holiday allowance with the annual option to buy additional days Death in Service benefit of x4 salary Company pension scheme Enhanced maternity and paternity leave packages A flexible benefits package which allows you to add additional benefits to your overall package Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more Referral schemes Discounted rates on PIB products We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more We also offer a wide range of discounts including a kids pass - giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB's carbon footprint. Why Work For Us? We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB. REF-
Mar 25, 2024
Full time
Application Support Analyst PIB Schemes & Affinities division are recruiting for a dynamic and experienced Application Support Analyst to join the Application Support Team. Reporting to the Application Support Manager, the Application Support Analyst role would suit someone looking to build on their IT/Application support experience while working for one of the UK's fastest growing insurance businesses. The Schemes & Affinities division operate a number of digital customer-facing brands, offering a range of insurance products including Lifestyle, Motor, Pet, Childcare, Health & Wellbeing and Specialist Disability/Mobility. The role will be working alongside the in-house Software Development team, Application Change team and external application vendors to deliver Application support. The successful candidate must be able to communicate across business units, build relationships with technical and non-technical stakeholders, and effectively support applications. Informal on call is required. Attractive pay incentives are offered, along with a company smart phone that can be used for personal use. This role will offer the successful candidate learning and development opportunities along with the ability to undertake professional qualifications. You will be provided with a supportive environment for your professional development and growth. Key Responsibilities Act as the first point of call for all Application support issues ranging from 1st line to 2nd line Resolve issues, troubleshoot, test and train users on multiple CRM systems using privileged access Diagnose and resolve software incidents which occur, managing communication out to the business Assist all end users with any software related issues when called upon Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other areas of PIB where necessary Accurately record, update and document requests using the Application Support helpdesk system Update and create knowledge-base articles to document application support Assisting in project activities Act as a liaison between internal and external technical teams, facilitating effective communication and coordination during the support process. Work in compliance and alignment with the Application Support processes. Perform other duties required by the Application Support Manager or other senior management which are not included above, but which will be consistent with the role. Experience Essential Experience working in a IT/Application support environment/team Excellent communication skills and experience working with Technical and Business stakeholders Excellent problem-solving skills and attention to detail Thrives on issue resolution and demonstrates a "can-do" attitude Able to effectively manage own workload Strong interpersonal skills Good written and oral communication skills Ability to challenge on a technical level when required. Enthusiastic, driven, self-motivated with a focus on quality and delivering value Creative, co-operative and collaborative Desirable Degree in IT or similar experience Intermediate database administration skills Understanding and experience in using appropriate tooling; e.g. Jira, Confluence Understanding of data protection risk and knowledge of the UK GDPR. Experience with insurance policy administration and claim systems, such as Acturis, Applied, SSP or Aquarium Software Knowledge and experience in digital teams, especially within insurance/financial services or other regulated business environments. Further information As well as a competitive salary we offer the following benefits - Hybrid working with 3 days in the office and 2 days WFH Competitive holiday allowance with the annual option to buy additional days Death in Service benefit of x4 salary Company pension scheme Enhanced maternity and paternity leave packages A flexible benefits package which allows you to add additional benefits to your overall package Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more Referral schemes Discounted rates on PIB products We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more We also offer a wide range of discounts including a kids pass - giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB's carbon footprint. Why Work For Us? We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB. REF-