ALS provides a broad range of testing and analytical services to a wide variety of end markets and industries around the globe. We continue to remain at the forefront of the testing services industry, building an enviable reputation.
We are looking to recruit an IT Support Technician to support our IT Operations team, this role would ideally suit someone who has around 6 – 12 months experience of working in a similar role, and is looking to join on organisation where the opportunities to progress are endless.
Please note that there will be times when you will be required to travel to other sites, so a valid UK driving licence is a must.
The location of this role is very fluid at the moment, and will probably sit between our Chatteris site and our Pharmaceutical site in Ely.
Basis: Permanent / Full Time
Shift: Monday to Friday 08:30 to 17:30
Salary : £19,000 - £24,000 - DOE
Reports to: IT Operations Manager, UK & Ireland
About the Position
The ALS IT Department in the United Kingdom is seeking an IT Support Technician to join our IT Operations team that strives to exceed client expectations by delivering superior support and results on time.
Specific Responsibilities
This position is responsible for providing exceptional customer service by phone within the IT Helpdesk and great deskside/on-site support within the ALS Offices and Industrial sites.
Primary responsibilities include:
Log and respond to incidents / service requests and effectively communicate resolutions
Assist with delivery of a variety of IT projects
Ensuring the security and privacy of networks & computer systems
Organising & scheduling upgrades and maintenance
Laptop / Desktop build, installation and support
Setup & support equipment including laptops, desktop, phones & printer
Support maintenance of server room equipment including back-up devices, switches, routers, server
Travel to various locations as and when required for issues that cannot be resolved remotely
Develop and maintain inventory of all computers, monitors, keyboards, hard drives and other components and equipment.
Ordering components as needed.
Required Knowledge, Skills and Abilities
Demonstrated experience in the installation and support of PC hardware and software technologies, especially MS Office/O365 and Windows XP-7-8-10 and other commercial grade applications.
Experience in the support of Windows Server 2008-2019, Active Directory, Microsoft Exchange and Microsoft Teams
Managing and troubleshooting mobile computing fleet (Apple/Android devices)
Helpdesk ticketing systems (ticket lifecycle, ITIL basics)
Windows 2008-2019 server OS, Virtualization (Hyper-V and VMware)
TCP/IP networking - basic principles and active troubleshooting
Backup technologies (e.g. Veeam, Commvault, Veritas)
About you
6 – 12 months of experience in operating and supporting Windows environment - both server and client
Good communication skills and understanding of user needs
Enthusiastic and strongly motivated
Demonstrated ability to troubleshoot technical problems
Proven ability to prioritise and deliver to challenging deadlines
An excellent opportunity for a motivated and skilled person looking to develop the career within an international company.
Jun 29, 2021
Full time
ALS provides a broad range of testing and analytical services to a wide variety of end markets and industries around the globe. We continue to remain at the forefront of the testing services industry, building an enviable reputation.
We are looking to recruit an IT Support Technician to support our IT Operations team, this role would ideally suit someone who has around 6 – 12 months experience of working in a similar role, and is looking to join on organisation where the opportunities to progress are endless.
Please note that there will be times when you will be required to travel to other sites, so a valid UK driving licence is a must.
The location of this role is very fluid at the moment, and will probably sit between our Chatteris site and our Pharmaceutical site in Ely.
Basis: Permanent / Full Time
Shift: Monday to Friday 08:30 to 17:30
Salary : £19,000 - £24,000 - DOE
Reports to: IT Operations Manager, UK & Ireland
About the Position
The ALS IT Department in the United Kingdom is seeking an IT Support Technician to join our IT Operations team that strives to exceed client expectations by delivering superior support and results on time.
Specific Responsibilities
This position is responsible for providing exceptional customer service by phone within the IT Helpdesk and great deskside/on-site support within the ALS Offices and Industrial sites.
Primary responsibilities include:
Log and respond to incidents / service requests and effectively communicate resolutions
Assist with delivery of a variety of IT projects
Ensuring the security and privacy of networks & computer systems
Organising & scheduling upgrades and maintenance
Laptop / Desktop build, installation and support
Setup & support equipment including laptops, desktop, phones & printer
Support maintenance of server room equipment including back-up devices, switches, routers, server
Travel to various locations as and when required for issues that cannot be resolved remotely
Develop and maintain inventory of all computers, monitors, keyboards, hard drives and other components and equipment.
Ordering components as needed.
Required Knowledge, Skills and Abilities
Demonstrated experience in the installation and support of PC hardware and software technologies, especially MS Office/O365 and Windows XP-7-8-10 and other commercial grade applications.
Experience in the support of Windows Server 2008-2019, Active Directory, Microsoft Exchange and Microsoft Teams
Managing and troubleshooting mobile computing fleet (Apple/Android devices)
Helpdesk ticketing systems (ticket lifecycle, ITIL basics)
Windows 2008-2019 server OS, Virtualization (Hyper-V and VMware)
TCP/IP networking - basic principles and active troubleshooting
Backup technologies (e.g. Veeam, Commvault, Veritas)
About you
6 – 12 months of experience in operating and supporting Windows environment - both server and client
Good communication skills and understanding of user needs
Enthusiastic and strongly motivated
Demonstrated ability to troubleshoot technical problems
Proven ability to prioritise and deliver to challenging deadlines
An excellent opportunity for a motivated and skilled person looking to develop the career within an international company.
About Us: AlphaSights provides global investment and business professionals with on-demand access to business expertise across all industries and geographies. Through AlphaSights, decision makers from investment management, private equity, management consulting, and corporates connect with a dynamic network of industry experts that provide qualitative and quantitative market insights, industry expertise, and execution support. Leveraging cutting-edge technology and our global team of 1,000+ professionals in nine offices on three continents, we support our clients 24/7 around the globe. AlphaSights regularly ranks as one of the fastest-growing companies in the world. The IT Support role: AlphaSights is looking for a proactive and driven individual to join the Technical Operations (IT) Team. We are a digital business in which continuous uptime and smooth IT experience is central to our success. The role of the IT Support Engineer therefore represents a visible and valued opportunity for the right candidate to have an immediate impact. Based in London, you will provide first-tier online and in-person support to the office. At the same time, you will be joining a global team, contributing to remote support of our global offices in the US, EMEA and Asia. From day one, you will be given areas of responsibility and be expected to manage your own time. You will need to maintain a positive, problem-solving mindset, and be attracted by the challenge of delivering high quality support in a fast-paced environment. You are proactive, creative, and enjoy interacting with other people. You are always to be looking for ways to improve your own work while at the same time being committed to helping the wider team succeed. You are excited to make the most of on-the-job and classroom-based learning, and the opportunity to dive into the field of IT through exposure to a wide array of different technologies, regions, and challenges. Core responsibilities: Troubleshooting tech issues, in person and remotely, including help desk operations and deskside support Configuring and deploying Macs, VoIP phones, hardware, and networking equipment Supporting both our proprietary and third-party software applications Maintaining meeting room hardware for conference calls and video conferencing Collaborating with global colleagues to ensure that all transferees, visitors, and new joiners integrate seamlessly Maintaining the company IT hardware asset register Requirements: 0-2 years work experience (Apple technician, Helpdesk, etc) Bachelor's degree Strong understanding of computer hardware (macOS/iOS) Evidenced problem-solving skills, comfortable navigating ambiguity Thrives in a results-oriented, fast-paced environment Attributes we're looking for: People-oriented, customer service mindset Excellent communication skills, and infectious energy Naturally positive attitude, with the ability to maintain patience and composure under pressure Excellent track record of successful service delivery (in IT or another field) Team-oriented mindset, with a natural willingness to always go the extra mile What will you get from us Clear career progression Opportunities for training and development throughout High level of autonomy and ownership of role from day one Comprehensive company sponsored private medical scheme Subsidized canteen, free breakfast, Friday drinks, snacks and fruit throughout the day Weekly morning yoga and corporate gym discounts
Mar 31, 2021
Full time
About Us: AlphaSights provides global investment and business professionals with on-demand access to business expertise across all industries and geographies. Through AlphaSights, decision makers from investment management, private equity, management consulting, and corporates connect with a dynamic network of industry experts that provide qualitative and quantitative market insights, industry expertise, and execution support. Leveraging cutting-edge technology and our global team of 1,000+ professionals in nine offices on three continents, we support our clients 24/7 around the globe. AlphaSights regularly ranks as one of the fastest-growing companies in the world. The IT Support role: AlphaSights is looking for a proactive and driven individual to join the Technical Operations (IT) Team. We are a digital business in which continuous uptime and smooth IT experience is central to our success. The role of the IT Support Engineer therefore represents a visible and valued opportunity for the right candidate to have an immediate impact. Based in London, you will provide first-tier online and in-person support to the office. At the same time, you will be joining a global team, contributing to remote support of our global offices in the US, EMEA and Asia. From day one, you will be given areas of responsibility and be expected to manage your own time. You will need to maintain a positive, problem-solving mindset, and be attracted by the challenge of delivering high quality support in a fast-paced environment. You are proactive, creative, and enjoy interacting with other people. You are always to be looking for ways to improve your own work while at the same time being committed to helping the wider team succeed. You are excited to make the most of on-the-job and classroom-based learning, and the opportunity to dive into the field of IT through exposure to a wide array of different technologies, regions, and challenges. Core responsibilities: Troubleshooting tech issues, in person and remotely, including help desk operations and deskside support Configuring and deploying Macs, VoIP phones, hardware, and networking equipment Supporting both our proprietary and third-party software applications Maintaining meeting room hardware for conference calls and video conferencing Collaborating with global colleagues to ensure that all transferees, visitors, and new joiners integrate seamlessly Maintaining the company IT hardware asset register Requirements: 0-2 years work experience (Apple technician, Helpdesk, etc) Bachelor's degree Strong understanding of computer hardware (macOS/iOS) Evidenced problem-solving skills, comfortable navigating ambiguity Thrives in a results-oriented, fast-paced environment Attributes we're looking for: People-oriented, customer service mindset Excellent communication skills, and infectious energy Naturally positive attitude, with the ability to maintain patience and composure under pressure Excellent track record of successful service delivery (in IT or another field) Team-oriented mindset, with a natural willingness to always go the extra mile What will you get from us Clear career progression Opportunities for training and development throughout High level of autonomy and ownership of role from day one Comprehensive company sponsored private medical scheme Subsidized canteen, free breakfast, Friday drinks, snacks and fruit throughout the day Weekly morning yoga and corporate gym discounts
ICT Technician, IT Support, Analyst, Engineer, Service Desk, Deskside, 1st line, 2nd line, Windows, Microsoft, Active Directory, SCCM, Exchange, Outlook, Office 365, Apple, Mac, iPad, ITIL - Manchester, Permanent.
Morson International is pleased to offer this fantastic role on behalf of our client, which is currently seeking to recruit an ICT Technician who will be based at their client's site in Manchester, UK on a permanent basis.
Candidates should have the following knowledge and skills:
-Windows Operating Systems
-Microsoft Office Packages
-Active Directory
-Apple Mac OS
-Mobile device management - Apple/Android
-Imaging systems, SCCM, MDT, etc.
-General PC hardware maintenance
-ITIL
Tasks and Responsibilities:
-Assist with the delivery of ICT support services.
-Resolve service/support calls as directed by the Service Desk
-Provide users with technical support/assistance and report service issues in accordance with the Service Desk policies
-Stakeholder management - customer liaison at multiple levels
-Provide high-quality customer service
-Assist with project work as and when directed
Location: Manchester
Working Hours: 37.5 per week. Monday - Friday
Salary: £18,000 - £20,000 per annum - plus benefits
Please note that any successful applicants will need to undertake an enhanced DBS check for this position.
This is an excellent role where you will have the opportunity to build on your existing experience and gain new skills within a highly challenging and changing environment. Please send your CV and availability for immediate consideration.
Morson International is acting as an approved recruitment partner in relation to this vacancy.
For any further information, please contact us. Due to the number of CVs received, should you not hear back from Morson within seven days, your application has been unsuccessful on this occasion
Sep 09, 2016
ICT Technician, IT Support, Analyst, Engineer, Service Desk, Deskside, 1st line, 2nd line, Windows, Microsoft, Active Directory, SCCM, Exchange, Outlook, Office 365, Apple, Mac, iPad, ITIL - Manchester, Permanent.
Morson International is pleased to offer this fantastic role on behalf of our client, which is currently seeking to recruit an ICT Technician who will be based at their client's site in Manchester, UK on a permanent basis.
Candidates should have the following knowledge and skills:
-Windows Operating Systems
-Microsoft Office Packages
-Active Directory
-Apple Mac OS
-Mobile device management - Apple/Android
-Imaging systems, SCCM, MDT, etc.
-General PC hardware maintenance
-ITIL
Tasks and Responsibilities:
-Assist with the delivery of ICT support services.
-Resolve service/support calls as directed by the Service Desk
-Provide users with technical support/assistance and report service issues in accordance with the Service Desk policies
-Stakeholder management - customer liaison at multiple levels
-Provide high-quality customer service
-Assist with project work as and when directed
Location: Manchester
Working Hours: 37.5 per week. Monday - Friday
Salary: £18,000 - £20,000 per annum - plus benefits
Please note that any successful applicants will need to undertake an enhanced DBS check for this position.
This is an excellent role where you will have the opportunity to build on your existing experience and gain new skills within a highly challenging and changing environment. Please send your CV and availability for immediate consideration.
Morson International is acting as an approved recruitment partner in relation to this vacancy.
For any further information, please contact us. Due to the number of CVs received, should you not hear back from Morson within seven days, your application has been unsuccessful on this occasion
Support Analyst - Devon
My market leading client, based in South Devon, has an excellent new opportunity for an experienced 1st/2nd line support analyst to join them on an initial 3 month contract. Extensions/temp-to-perm arrangements are likely.
Candidates must have at least 2 years Windows desktop and server based support experience, ideally having worked previously in an ITIL environment.
Strong AD skills required; SQL is beneficial.
Approx. 30% of your time will be spent answering helpdesk tickets, with the rest supporting BAU and deskside assistance.
Market rates.
The client is looking for someone to ideally start 12th September.
Please send an up-to-date CV if interested for a full job spec.
support analyst, 1st/2nd line support, first line, second line, desktop support, helpdesk support, IT technician, service desk analyst, windows, microsoft, SQL, support analyst, 1st/2nd line support, first line, second line, desktop support, helpdesk support, IT technician, service desk analyst, windows, microsoft, SQL
Sep 09, 2016
Support Analyst - Devon
My market leading client, based in South Devon, has an excellent new opportunity for an experienced 1st/2nd line support analyst to join them on an initial 3 month contract. Extensions/temp-to-perm arrangements are likely.
Candidates must have at least 2 years Windows desktop and server based support experience, ideally having worked previously in an ITIL environment.
Strong AD skills required; SQL is beneficial.
Approx. 30% of your time will be spent answering helpdesk tickets, with the rest supporting BAU and deskside assistance.
Market rates.
The client is looking for someone to ideally start 12th September.
Please send an up-to-date CV if interested for a full job spec.
support analyst, 1st/2nd line support, first line, second line, desktop support, helpdesk support, IT technician, service desk analyst, windows, microsoft, SQL, support analyst, 1st/2nd line support, first line, second line, desktop support, helpdesk support, IT technician, service desk analyst, windows, microsoft, SQL
Support Analyst - Devon
My market leading client, based in South Devon, has an excellent new opportunity for an experienced 1st/2nd line support analyst to join them on an initial 3 month contract. Extensions/temp-to-perm arrangements are likely.
Candidates must have at least 2 years Windows desktop and server based support experience, ideally having worked previously in an ITIL environment.
Strong AD skills required; SQL is beneficial.
Approx. 30% of your time will be spent answering helpdesk tickets, with the rest supporting BAU and deskside assistance.
Market rates.
The client is looking for someone to ideally start 12th September.
Please send an up-to-date CV if interested for a full job spec.
support analyst, 1st/2nd line support, first line, second line, desktop support, helpdesk support, IT technician, service desk analyst, windows, microsoft, SQL, support analyst, 1st/2nd line support, first line, second line, desktop support, helpdesk support, IT technician, service desk analyst, windows, microsoft, SQL
Sep 09, 2016
Support Analyst - Devon
My market leading client, based in South Devon, has an excellent new opportunity for an experienced 1st/2nd line support analyst to join them on an initial 3 month contract. Extensions/temp-to-perm arrangements are likely.
Candidates must have at least 2 years Windows desktop and server based support experience, ideally having worked previously in an ITIL environment.
Strong AD skills required; SQL is beneficial.
Approx. 30% of your time will be spent answering helpdesk tickets, with the rest supporting BAU and deskside assistance.
Market rates.
The client is looking for someone to ideally start 12th September.
Please send an up-to-date CV if interested for a full job spec.
support analyst, 1st/2nd line support, first line, second line, desktop support, helpdesk support, IT technician, service desk analyst, windows, microsoft, SQL, support analyst, 1st/2nd line support, first line, second line, desktop support, helpdesk support, IT technician, service desk analyst, windows, microsoft, SQL
ICT Technician, IT Support, Analyst, Engineer, Service Desk, Deskside, 1st line, 2nd line, Windows, Microsoft, Active Directory, SCCM, Exchange, Outlook, Office 365, Apple, Mac, iPad, ITIL - Manchester, Permanent.
Morson International is pleased to offer this fantastic role on behalf of our client, which is currently seeking to recruit an ICT Technician who will be based at their client's site in Manchester, UK on a permanent basis.
Candidates should have the following knowledge and skills:
-Windows Operating Systems
-Microsoft Office Packages
-Active Directory
-Apple Mac OS
-Mobile device management - Apple/Android
-Imaging systems, SCCM, MDT, etc.
-General PC hardware maintenance
-ITIL
Tasks and Responsibilities:
-Assist with the delivery of ICT support services.
-Resolve service/support calls as directed by the Service Desk
-Provide users with technical support/assistance and report service issues in accordance with the Service Desk policies
-Stakeholder management - customer liaison at multiple levels
-Provide high-quality customer service
-Assist with project work as and when directed
Location: Manchester
Working Hours: 37.5 per week. Monday - Friday
Salary: £18,000 - £20,000 per annum - plus benefits
Please note that any successful applicants will need to undertake an enhanced DBS check for this position.
This is an excellent role where you will have the opportunity to build on your existing experience and gain new skills within a highly challenging and changing environment. Please send your CV and availability for immediate consideration.
Morson International is acting as an approved recruitment partner in relation to this vacancy.
For any further information, please contact us. Due to the number of CVs received, should you not hear back from Morson within seven days, your application has been unsuccessful on this occasion
Sep 09, 2016
ICT Technician, IT Support, Analyst, Engineer, Service Desk, Deskside, 1st line, 2nd line, Windows, Microsoft, Active Directory, SCCM, Exchange, Outlook, Office 365, Apple, Mac, iPad, ITIL - Manchester, Permanent.
Morson International is pleased to offer this fantastic role on behalf of our client, which is currently seeking to recruit an ICT Technician who will be based at their client's site in Manchester, UK on a permanent basis.
Candidates should have the following knowledge and skills:
-Windows Operating Systems
-Microsoft Office Packages
-Active Directory
-Apple Mac OS
-Mobile device management - Apple/Android
-Imaging systems, SCCM, MDT, etc.
-General PC hardware maintenance
-ITIL
Tasks and Responsibilities:
-Assist with the delivery of ICT support services.
-Resolve service/support calls as directed by the Service Desk
-Provide users with technical support/assistance and report service issues in accordance with the Service Desk policies
-Stakeholder management - customer liaison at multiple levels
-Provide high-quality customer service
-Assist with project work as and when directed
Location: Manchester
Working Hours: 37.5 per week. Monday - Friday
Salary: £18,000 - £20,000 per annum - plus benefits
Please note that any successful applicants will need to undertake an enhanced DBS check for this position.
This is an excellent role where you will have the opportunity to build on your existing experience and gain new skills within a highly challenging and changing environment. Please send your CV and availability for immediate consideration.
Morson International is acting as an approved recruitment partner in relation to this vacancy.
For any further information, please contact us. Due to the number of CVs received, should you not hear back from Morson within seven days, your application has been unsuccessful on this occasion
Support Analyst - Devon
My market leading client, based in South Devon, has an excellent new opportunity for an experienced 1st/2nd line support analyst to join them on an initial 3 month contract. Extensions/temp-to-perm arrangements are likely.
Candidates must have at least 2 years Windows desktop and server based support experience, ideally having worked previously in an ITIL environment.
Strong AD skills required; SQL is beneficial.
Approx. 30% of your time will be spent answering helpdesk tickets, with the rest supporting BAU and deskside assistance.
Market rates.
The client is looking for someone to ideally start 12th September.
Please send an up-to-date CV if interested for a full job spec.
support analyst, 1st/2nd line support, first line, second line, desktop support, helpdesk support, IT technician, service desk analyst, windows, microsoft, SQL, support analyst, 1st/2nd line support, first line, second line, desktop support, helpdesk support, IT technician, service desk analyst, windows, microsoft, SQL
Sep 09, 2016
Support Analyst - Devon
My market leading client, based in South Devon, has an excellent new opportunity for an experienced 1st/2nd line support analyst to join them on an initial 3 month contract. Extensions/temp-to-perm arrangements are likely.
Candidates must have at least 2 years Windows desktop and server based support experience, ideally having worked previously in an ITIL environment.
Strong AD skills required; SQL is beneficial.
Approx. 30% of your time will be spent answering helpdesk tickets, with the rest supporting BAU and deskside assistance.
Market rates.
The client is looking for someone to ideally start 12th September.
Please send an up-to-date CV if interested for a full job spec.
support analyst, 1st/2nd line support, first line, second line, desktop support, helpdesk support, IT technician, service desk analyst, windows, microsoft, SQL, support analyst, 1st/2nd line support, first line, second line, desktop support, helpdesk support, IT technician, service desk analyst, windows, microsoft, SQL
Support Analyst - Devon
My market leading client, based in South Devon, has an excellent new opportunity for an experienced 1st/2nd line support analyst to join them on an initial 3 month contract. Extensions/temp-to-perm arrangements are likely.
Candidates must have at least 2 years Windows desktop and server based support experience, ideally having worked previously in an ITIL environment.
Strong AD skills required; SQL is beneficial.
Approx. 30% of your time will be spent answering helpdesk tickets, with the rest supporting BAU and deskside assistance.
Market rates.
The client is looking for someone to ideally start 12th September.
Please send an up-to-date CV if interested for a full job spec.
support analyst, 1st/2nd line support, first line, second line, desktop support, helpdesk support, IT technician, service desk analyst, windows, microsoft, SQL, support analyst, 1st/2nd line support, first line, second line, desktop support, helpdesk support, IT technician, service desk analyst, windows, microsoft, SQL
Sep 09, 2016
Support Analyst - Devon
My market leading client, based in South Devon, has an excellent new opportunity for an experienced 1st/2nd line support analyst to join them on an initial 3 month contract. Extensions/temp-to-perm arrangements are likely.
Candidates must have at least 2 years Windows desktop and server based support experience, ideally having worked previously in an ITIL environment.
Strong AD skills required; SQL is beneficial.
Approx. 30% of your time will be spent answering helpdesk tickets, with the rest supporting BAU and deskside assistance.
Market rates.
The client is looking for someone to ideally start 12th September.
Please send an up-to-date CV if interested for a full job spec.
support analyst, 1st/2nd line support, first line, second line, desktop support, helpdesk support, IT technician, service desk analyst, windows, microsoft, SQL, support analyst, 1st/2nd line support, first line, second line, desktop support, helpdesk support, IT technician, service desk analyst, windows, microsoft, SQL
The Culture: Professional yet friendly
Contract duration : 6 months rolling
Day Rate: £140.00/day
My client is a UK Top 20 Accountancy Firm offering Audit, Tax and Advisory services to both businesses and individuals, employing over 700 people across their various offices in the UK. The role is within their Technology team within Head Office which is centrally based and easily accessible from Blackfriars BR/City Thameslink/Bank.
The Helpdesk team is 4 - there will be a mix of 1st/2nd line support - some will be quick fixes, some will be more longer term project work. There will also be a mix of deskside as well as remote support to the other offices.
We are looking for an experienced IT/Helpdesk/Technical Support Technician to join the team on an initial 6 month contract starting immediately
The hours are 35 per week, Monday to Friday, covering 2 shift patterns - 8am to 4pm or 10am to 6pm on alternate weeks.
You will be part of a team of four, supporting 700 users Nationwide from their office in London. You may, on occasions, be asked to travel to other regional sites both on a day to day basis and on project work but this will be limited.
Technical Skills
- Windows 2008/2012 R2 server and Cisco networking environment
- Siemens/Unify IP telephony
- Microsoft Exchange 2010 and 2013 with Outlook 2010 and 2013 - Cloud Based
- Predominately Windows 7 professional desktop
- 100MB - 1GB Fibre WAN network
- 3G, Blackberry and Cisco VPN remote working
- MS Office 2010
- SharePoint 2010 Intranet (CROCUS)
- Wide range of proprietary accountancy industry applications (all SQL DB`s): - - Pertax, Alphatax, Caseware, PMS, Sage etc
Essential
- Strong working knowledge MS Office 2010 and MS Office 2013
- Helpdesk experience
- Strong working knowledge of Windows 10 and below
- Strong knowledge of MS Outlook 2010 and MS Outlook 2013
- Good working knowledge of Blackberry technology (MDM and handsets)
- PC and keyboard proficient
- Engaging personality
- Strong communication skills both written and oral
- Articulate and excellent telephone manner
- Lateral thinker
- Team player
- Self starter
- Friendly
Desirable
- Use of HEAT
- Skype for Business
- IP Telephony
- Knowledge of MS SQL
- Degree educated
Please forward your details for urgent review.
?If you have not received a response within 3 working days, please assume that your application has been unsuccessful
Feb 21, 2016
The Culture: Professional yet friendly
Contract duration : 6 months rolling
Day Rate: £140.00/day
My client is a UK Top 20 Accountancy Firm offering Audit, Tax and Advisory services to both businesses and individuals, employing over 700 people across their various offices in the UK. The role is within their Technology team within Head Office which is centrally based and easily accessible from Blackfriars BR/City Thameslink/Bank.
The Helpdesk team is 4 - there will be a mix of 1st/2nd line support - some will be quick fixes, some will be more longer term project work. There will also be a mix of deskside as well as remote support to the other offices.
We are looking for an experienced IT/Helpdesk/Technical Support Technician to join the team on an initial 6 month contract starting immediately
The hours are 35 per week, Monday to Friday, covering 2 shift patterns - 8am to 4pm or 10am to 6pm on alternate weeks.
You will be part of a team of four, supporting 700 users Nationwide from their office in London. You may, on occasions, be asked to travel to other regional sites both on a day to day basis and on project work but this will be limited.
Technical Skills
- Windows 2008/2012 R2 server and Cisco networking environment
- Siemens/Unify IP telephony
- Microsoft Exchange 2010 and 2013 with Outlook 2010 and 2013 - Cloud Based
- Predominately Windows 7 professional desktop
- 100MB - 1GB Fibre WAN network
- 3G, Blackberry and Cisco VPN remote working
- MS Office 2010
- SharePoint 2010 Intranet (CROCUS)
- Wide range of proprietary accountancy industry applications (all SQL DB`s): - - Pertax, Alphatax, Caseware, PMS, Sage etc
Essential
- Strong working knowledge MS Office 2010 and MS Office 2013
- Helpdesk experience
- Strong working knowledge of Windows 10 and below
- Strong knowledge of MS Outlook 2010 and MS Outlook 2013
- Good working knowledge of Blackberry technology (MDM and handsets)
- PC and keyboard proficient
- Engaging personality
- Strong communication skills both written and oral
- Articulate and excellent telephone manner
- Lateral thinker
- Team player
- Self starter
- Friendly
Desirable
- Use of HEAT
- Skype for Business
- IP Telephony
- Knowledge of MS SQL
- Degree educated
Please forward your details for urgent review.
?If you have not received a response within 3 working days, please assume that your application has been unsuccessful