Heavens Recruitment Ltd
Sep 23, 2022
Full time
Contract term: Permanent, Full Time Salary offered: £35,000 per annum (non-negotiable) Working hours: Monday to Friday; 09:00 - 17:30 This role offers a hybrid working model: 2 days from office and 3 days from home Benefits: - Up to 10% annual bonus subject to company and personal performance - Annual salary increases/reviews - Holidays: 20 days (increases after each year of service, max 25 days after 5 years of service) + bank holidays - Private health insurance - Company pension contribution: 5% Key Responsibilities • Diagnose and resolve software and hardware incidents • Analyse and evaluate computer network design, operating systems and/or business requirements • Prepare reports, correspondence and other documents • Carry out in-depth research to reveal new and better methods of handling functions within the department • Install and configure new IT equipment; resolve incidents and upgrade different types of software and hardware • Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service as soon as possible • Perform regular IT audits to discover areas of weaknesses and reinforce them • Assist all users with any IT related incident as require; supervise repair and maintenance of all IT gadgets • Lead or participate in projects as required Experience • Minimum 4 years previous experience in IT support • Good understanding of IT client infrastructure operations • Practical knowledge of IP networks, subnets and VLANs • Knowledge of internal and perimeter (firewall) security configuration and practices • Knowledge of general IT security practices and willingness to constantly update knowledge • Ability to troubleshoot issues quickly and find solutions to solving them independently in a timely manner