We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
Dec 18, 2023
Full time
We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
Job Opportunity: 3rd Line Engineer Location: Cirencester - Commutable from Swindon, Cheltenham, Gloucester Salary: 35,000- 50,000 Company Background: Join a dynamic team specializing in critical digital solutions and scalable infrastructure. With a focus on innovation and client satisfaction, we provide cutting-edge hardware, software, and cloud-based solutions. Our collaborative work environment encourages creative problem-solving and skill development. The Role: Seeking a skilled 3rd Line Support Engineer for a customer site in Corsham, Wiltshire. This role enhances existing skills, addressing evolving technology needs, with a focus on Windows Server and Virtualization technologies. Regular UK travel offers a unique opportunity to contribute to the success of our clients and organization. Duties & Responsibilities: Proactive Infrastructure Monitoring: Utilize tools such as PRTG and Auvik for continuous server infrastructure monitoring, responding promptly to anomalies and alarms. Technical Escalation: Provide expert resolution to escalated infrastructure queries, addressing hardware-related faults, investigating performance issues, and troubleshooting virtualization challenges. Configuration and Management of Server Environments: Manage diverse server environments, including Windows Server and Linux-based systems, ensuring optimization for performance and security. Planned Preventative Maintenance (PPM): Conduct System Health Checks and Physical Inspections for ongoing infrastructure health and resilience. Project-Based Installation and Deployment: Collaborate on-site for project-based installations and deployments, ensuring seamless integration of new equipment and systems. Key Skills, Experience, Qualifications: Windows server administration (ideally from 2019 onward - Microsoft Certification advantageous) VMware and/or Nutanix configuration and administration, including VMs networking and datastores Windows desktop management/administration (Windows 10) Windows Build and Security Hardening using certified guides (e.g., CI Security, CyberEssentials) Audit and Documentation experience, covering Physical Server Builds, NAS/Storage, Windows Server VM/OS, and Desktop OS configurations Linux Administration Experience (advantageous but not essential) Join a forward-thinking team focused on delivering exceptional solutions. Apply now to elevate your career
Mar 29, 2024
Full time
Job Opportunity: 3rd Line Engineer Location: Cirencester - Commutable from Swindon, Cheltenham, Gloucester Salary: 35,000- 50,000 Company Background: Join a dynamic team specializing in critical digital solutions and scalable infrastructure. With a focus on innovation and client satisfaction, we provide cutting-edge hardware, software, and cloud-based solutions. Our collaborative work environment encourages creative problem-solving and skill development. The Role: Seeking a skilled 3rd Line Support Engineer for a customer site in Corsham, Wiltshire. This role enhances existing skills, addressing evolving technology needs, with a focus on Windows Server and Virtualization technologies. Regular UK travel offers a unique opportunity to contribute to the success of our clients and organization. Duties & Responsibilities: Proactive Infrastructure Monitoring: Utilize tools such as PRTG and Auvik for continuous server infrastructure monitoring, responding promptly to anomalies and alarms. Technical Escalation: Provide expert resolution to escalated infrastructure queries, addressing hardware-related faults, investigating performance issues, and troubleshooting virtualization challenges. Configuration and Management of Server Environments: Manage diverse server environments, including Windows Server and Linux-based systems, ensuring optimization for performance and security. Planned Preventative Maintenance (PPM): Conduct System Health Checks and Physical Inspections for ongoing infrastructure health and resilience. Project-Based Installation and Deployment: Collaborate on-site for project-based installations and deployments, ensuring seamless integration of new equipment and systems. Key Skills, Experience, Qualifications: Windows server administration (ideally from 2019 onward - Microsoft Certification advantageous) VMware and/or Nutanix configuration and administration, including VMs networking and datastores Windows desktop management/administration (Windows 10) Windows Build and Security Hardening using certified guides (e.g., CI Security, CyberEssentials) Audit and Documentation experience, covering Physical Server Builds, NAS/Storage, Windows Server VM/OS, and Desktop OS configurations Linux Administration Experience (advantageous but not essential) Join a forward-thinking team focused on delivering exceptional solutions. Apply now to elevate your career
A well-known TV Production Company seeking an IT Support Technician to help provide 1 st support to users within the group. This role is based in London and supports multiple group locations in London ensuring systems are maintained and supported to the highest standards. This is the perfect role to progress in time into a 2nd Line Engineer, the company offers great career progression (they've a large IT Team!) and the role is paying up to £30,000 plus offering great benefits. The role is hybrid, meaning the 50% of the time you'll be required to be in the office (central London, near Holborn), 50% of the time you'll be working from home. Role Responsibilities: Answering support requests via the IT service desk, by phone and face to face. To take ownership of support requests, ensuring they are logged and updated in appropriate systems. To escalate more complex problems to the relevant personnel, collaborating effectively and keeping end users updated. Administration of identity platforms including Active Directory and Okta to set up user accounts and manage access permissions. Configure and build end user devices in a timely fashion, for deployment at scale. Carry out day to day maintenance, administration and support on end user devices including laptops, desktops and mobiles/tablets. Contribute to the growing Tech Ops knowledgebase, updating both internal and customer facing documentation. Maintain asset register and ensure necessary equipment remains available for loans or replacements at short notice. Maintain best practices and policies to ensure effective use of all infrastructure, data, communication and storage systems together with maintaining required security standards Some travel within the UK may be required. On occasion may need to work outside of normal office hours and will be required to be part of on an on-call weekend rota. Required skills and experience: ITIL 4 certified to Foundation level or a demonstrable understanding of key principles Recent experience of working in a tech support role, preferably in a media business Strong troubleshooting skills, particularly around hardware, software and networking Proficient in modern operating systems including Windows 10 and macOS Experience of Active Directory, LANs, WANs & Wireless, TCP/IP principles and VoIP Experience of Office 365 and G Suite
Mar 29, 2024
Full time
A well-known TV Production Company seeking an IT Support Technician to help provide 1 st support to users within the group. This role is based in London and supports multiple group locations in London ensuring systems are maintained and supported to the highest standards. This is the perfect role to progress in time into a 2nd Line Engineer, the company offers great career progression (they've a large IT Team!) and the role is paying up to £30,000 plus offering great benefits. The role is hybrid, meaning the 50% of the time you'll be required to be in the office (central London, near Holborn), 50% of the time you'll be working from home. Role Responsibilities: Answering support requests via the IT service desk, by phone and face to face. To take ownership of support requests, ensuring they are logged and updated in appropriate systems. To escalate more complex problems to the relevant personnel, collaborating effectively and keeping end users updated. Administration of identity platforms including Active Directory and Okta to set up user accounts and manage access permissions. Configure and build end user devices in a timely fashion, for deployment at scale. Carry out day to day maintenance, administration and support on end user devices including laptops, desktops and mobiles/tablets. Contribute to the growing Tech Ops knowledgebase, updating both internal and customer facing documentation. Maintain asset register and ensure necessary equipment remains available for loans or replacements at short notice. Maintain best practices and policies to ensure effective use of all infrastructure, data, communication and storage systems together with maintaining required security standards Some travel within the UK may be required. On occasion may need to work outside of normal office hours and will be required to be part of on an on-call weekend rota. Required skills and experience: ITIL 4 certified to Foundation level or a demonstrable understanding of key principles Recent experience of working in a tech support role, preferably in a media business Strong troubleshooting skills, particularly around hardware, software and networking Proficient in modern operating systems including Windows 10 and macOS Experience of Active Directory, LANs, WANs & Wireless, TCP/IP principles and VoIP Experience of Office 365 and G Suite
Employer description: Rite IT Solutions specialise in providing Managed IT Services, Support and Bespoke Application Development to SME's both locally and nationally from our offices near Stamford. We pride ourselves on the level of skills and professionalism we offer in everything we do. Overview: We have a vacancy for a full time Degree Apprentice - IT Support. The role will initially be office-based with the opportunity to progress to a hybrid role after familiarisation. There is a genuine career path to a senior role for the right candidate. The ideal candidate will have previous experience working in a similar role within a helpdesk environment so good customer facing skills are essential, as is a proactive and can-do attitude to both problem resolution and determining improvements we can offer to our clients. Salary: £20,000 - £22,000 per annum. Duties: Provide telephone, remote and onsite support of Windows networks including computers, associated peripherals and standard line of business applications. Deploying and supporting Windows systems including desktop computers and associated peripherals running Windows 10 and Windows 11 in both domain and workgroup networks. Extensive use is made of MSP Remote Management tools within the helpdesk (any previous experience of similar systems such as N-Able RMM or similar would be advantageous) What we are looking for: Technical skills and competences: Experience of server hardware and operating systems. Microsoft Office and Office 365 suite of applications. Security software including Endpoint Protection, Anti-virus and web security. Cloud technologies including OneDrive, SharePoint, Exchange. Additional skills / experience: Windows Server 2016, 2019. Network services including, DNS, DHCP, File & Print, Active Directory (Managing Devices, Users, Group Policies and Software deployments). Virtualisation technologies. Network infrastructure including firewalls, routers, switches. Office 365 administration of SharePoint and Exchange Online. VoIP Telephony including 3CX systems. Personal skills: Good communication skills both orally and written. Resourcefulness and a willingness to learn new skills and technologies and ability to work on own initiative. Beneficial, not essential: to start Full, clean driving license - off-site customer visits may be required Essential: Valid UK Passport/Proof of right to work in UK. Entry requirements: A Level 3 qualification in a relevant area in any grade. Acceptable qualifications include: Two A levels in one or more similar subject. Level 3 apprenticeship in a similar subject. International Baccalaureate at Level 3 in a similar subject. BTEC Extended Diploma in a similar subject. A work experience route (2-3 years) in a similar subject-related role. 'Similar subject' relates to areas directly relevant to or commensurate with 'Digital and Technology Solutions'. Typically this would be areas such as but not limited to Level 3 digital apprenticeships, A-Level/BTEC Computer Science, Information Technology, Networking, Software Engineering, etc. Please note: Learners must not hold an existing qualification at the same or higher level than this apprenticeship in a similar subject. Working week: Hours are 9am to 5.30pm, Monday to FridayFull-time - 37.5hrs Benefits: Company pension On-site parking Work from home Hybrid working possible after 1 year service Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Mar 29, 2024
Full time
Employer description: Rite IT Solutions specialise in providing Managed IT Services, Support and Bespoke Application Development to SME's both locally and nationally from our offices near Stamford. We pride ourselves on the level of skills and professionalism we offer in everything we do. Overview: We have a vacancy for a full time Degree Apprentice - IT Support. The role will initially be office-based with the opportunity to progress to a hybrid role after familiarisation. There is a genuine career path to a senior role for the right candidate. The ideal candidate will have previous experience working in a similar role within a helpdesk environment so good customer facing skills are essential, as is a proactive and can-do attitude to both problem resolution and determining improvements we can offer to our clients. Salary: £20,000 - £22,000 per annum. Duties: Provide telephone, remote and onsite support of Windows networks including computers, associated peripherals and standard line of business applications. Deploying and supporting Windows systems including desktop computers and associated peripherals running Windows 10 and Windows 11 in both domain and workgroup networks. Extensive use is made of MSP Remote Management tools within the helpdesk (any previous experience of similar systems such as N-Able RMM or similar would be advantageous) What we are looking for: Technical skills and competences: Experience of server hardware and operating systems. Microsoft Office and Office 365 suite of applications. Security software including Endpoint Protection, Anti-virus and web security. Cloud technologies including OneDrive, SharePoint, Exchange. Additional skills / experience: Windows Server 2016, 2019. Network services including, DNS, DHCP, File & Print, Active Directory (Managing Devices, Users, Group Policies and Software deployments). Virtualisation technologies. Network infrastructure including firewalls, routers, switches. Office 365 administration of SharePoint and Exchange Online. VoIP Telephony including 3CX systems. Personal skills: Good communication skills both orally and written. Resourcefulness and a willingness to learn new skills and technologies and ability to work on own initiative. Beneficial, not essential: to start Full, clean driving license - off-site customer visits may be required Essential: Valid UK Passport/Proof of right to work in UK. Entry requirements: A Level 3 qualification in a relevant area in any grade. Acceptable qualifications include: Two A levels in one or more similar subject. Level 3 apprenticeship in a similar subject. International Baccalaureate at Level 3 in a similar subject. BTEC Extended Diploma in a similar subject. A work experience route (2-3 years) in a similar subject-related role. 'Similar subject' relates to areas directly relevant to or commensurate with 'Digital and Technology Solutions'. Typically this would be areas such as but not limited to Level 3 digital apprenticeships, A-Level/BTEC Computer Science, Information Technology, Networking, Software Engineering, etc. Please note: Learners must not hold an existing qualification at the same or higher level than this apprenticeship in a similar subject. Working week: Hours are 9am to 5.30pm, Monday to FridayFull-time - 37.5hrs Benefits: Company pension On-site parking Work from home Hybrid working possible after 1 year service Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Infrastructure Support Engineer Primarily based in Basingstoke with occasional travel to customer sites Full Time £45,000 to £48,000 per annum Our client, a successful Microsoft Gold Partner, is looking for a dedicated individual to join their growing Managed Service team as an Infrastructure Support Engineer. Your main responsibility will be to provide comprehensive support (from basic to advanced) to customers, focusing on both on-premise and Microsoft Cloud Technologies. If you have a solid IT support background, problem-solving skills, and a commitment to exceptional customer service, this role is perfect for you. Prior experience with Microsoft on-premise technologies (like Hyper-V, Windows Server Operating System, Active Directory, Patch Management, and Server monitoring) is crucial. Familiarity with cloud technologies such as Microsoft 365 & Azure IaaS is also desirable. Are you the right person for the job? Core Technical Skills: Minimum of 5 years experience in a Windows Infrastructure support environment, or a strong IT background with relevant education Windows Service OS including Management and Maintenance (specifically capacity and patch management processes) Microsoft Hyper-V Working knowledge of Active Directory (DHCP, DNS, NPS and GPOS). Certificate Services SCCM and MDT operating system management Fileserver Cluster Services Microsoft DPM SANs and iSCSI connections Core Networking knowledge and troubleshooting Microsoft Lighthouse and Sentinel Core Role Expectations: Excellent customer service skills Good communication skills and the ability to work in a team Managing and maintaining processes, procedures and documentation Problem solving and analytical skills A flexible approach to the working day (where required) Full UK Driving Licence and access to a vehicle Desirable Skills Experience of supporting Microsoft Windows 10/11 Any formal qualifications will be desirable but not required Microsoft RDP Gateways Dell Compellent and Powerline appliances Microsoft MCP or equivalent Knowledge of Azure IaaS (VM, Networking and VPN) PowerShell scripting knowledge for Exchange, Azure and Microsoft 365 Knowledge and Experience of Microsoft 365 (Exchange Online, User Management, Teams) Previous experience with a Managed Service Provider ITIL Certification or Experience What will your role look like? Proactive support - ensure operational tasks for customer estates are conducted in line with operational procedures and agreed SLAs including monitoring and event management and patch deployment Reactive support - ensure that IT issues and requests from our customers are resolved promptly and effectively to ensure a great customer experience is delivered You will work alongside the Technical Support Manager reviewing and reporting on customer service delivery and identifying potential improvements You will be required to provide a level of Public Holiday escalation cover within the team What can you expect in return? A competitive package A dynamic, flexible and relaxed working environment The opportunity to develop Microsoft Technical skills and qualifications 25 days annual leave Company pension contribution What s next? It s easy! Click APPLY now! We can t wait to hear from you! Your data will be handled in line with GDPR.
Mar 28, 2024
Full time
Infrastructure Support Engineer Primarily based in Basingstoke with occasional travel to customer sites Full Time £45,000 to £48,000 per annum Our client, a successful Microsoft Gold Partner, is looking for a dedicated individual to join their growing Managed Service team as an Infrastructure Support Engineer. Your main responsibility will be to provide comprehensive support (from basic to advanced) to customers, focusing on both on-premise and Microsoft Cloud Technologies. If you have a solid IT support background, problem-solving skills, and a commitment to exceptional customer service, this role is perfect for you. Prior experience with Microsoft on-premise technologies (like Hyper-V, Windows Server Operating System, Active Directory, Patch Management, and Server monitoring) is crucial. Familiarity with cloud technologies such as Microsoft 365 & Azure IaaS is also desirable. Are you the right person for the job? Core Technical Skills: Minimum of 5 years experience in a Windows Infrastructure support environment, or a strong IT background with relevant education Windows Service OS including Management and Maintenance (specifically capacity and patch management processes) Microsoft Hyper-V Working knowledge of Active Directory (DHCP, DNS, NPS and GPOS). Certificate Services SCCM and MDT operating system management Fileserver Cluster Services Microsoft DPM SANs and iSCSI connections Core Networking knowledge and troubleshooting Microsoft Lighthouse and Sentinel Core Role Expectations: Excellent customer service skills Good communication skills and the ability to work in a team Managing and maintaining processes, procedures and documentation Problem solving and analytical skills A flexible approach to the working day (where required) Full UK Driving Licence and access to a vehicle Desirable Skills Experience of supporting Microsoft Windows 10/11 Any formal qualifications will be desirable but not required Microsoft RDP Gateways Dell Compellent and Powerline appliances Microsoft MCP or equivalent Knowledge of Azure IaaS (VM, Networking and VPN) PowerShell scripting knowledge for Exchange, Azure and Microsoft 365 Knowledge and Experience of Microsoft 365 (Exchange Online, User Management, Teams) Previous experience with a Managed Service Provider ITIL Certification or Experience What will your role look like? Proactive support - ensure operational tasks for customer estates are conducted in line with operational procedures and agreed SLAs including monitoring and event management and patch deployment Reactive support - ensure that IT issues and requests from our customers are resolved promptly and effectively to ensure a great customer experience is delivered You will work alongside the Technical Support Manager reviewing and reporting on customer service delivery and identifying potential improvements You will be required to provide a level of Public Holiday escalation cover within the team What can you expect in return? A competitive package A dynamic, flexible and relaxed working environment The opportunity to develop Microsoft Technical skills and qualifications 25 days annual leave Company pension contribution What s next? It s easy! Click APPLY now! We can t wait to hear from you! Your data will be handled in line with GDPR.
Job Specification For: Technical Engineer/Project manager Ref: VR/04750 Technical Engineer/Project manager Inspire Resourcing are recruiting for a Technical Engineer/Project manager to join our well-established company based in Ripley. Main duties: Providing escalation support to our 1st and 2nd line team Writing policies and procedures for customers (e.g. Dr plans and Cyber Essentials compliance) Pre-sales project planning, analysis and customer engagement, Maintenance of Microsoft windows server environments from 2008 to 2019 on-premise and Microsoft azure environments, Microsoft 365 suite of cloud services, Hyper-V and VMware infrastructures including clustering, TCP/IP network analytics, network topology design and cyber security Evaluation and deployment of new technologies Provide a 3rd line initial escalation point to our support team Requirements: Excellent knowledge of Microsoft technologies - up to Windows Server 2019, Exchange 2019, Hyper-V clustering, Windows 10/11, Office 2019 / Microsoft 365 and VMWare. (365, Cloud services, and Servers) Experience writing IT policies, procedures and project plan Ability to troubleshoot and investigate problems without defined causes. Demonstrable experience with firewalls, routing and VLAN technologies Ideally, you will have MCSE / MCITP Qualification - willingness to continue self-development and education is a must. Full driving license Up to 55,000 depending on Experience Hybrid flexibility
Mar 28, 2024
Full time
Job Specification For: Technical Engineer/Project manager Ref: VR/04750 Technical Engineer/Project manager Inspire Resourcing are recruiting for a Technical Engineer/Project manager to join our well-established company based in Ripley. Main duties: Providing escalation support to our 1st and 2nd line team Writing policies and procedures for customers (e.g. Dr plans and Cyber Essentials compliance) Pre-sales project planning, analysis and customer engagement, Maintenance of Microsoft windows server environments from 2008 to 2019 on-premise and Microsoft azure environments, Microsoft 365 suite of cloud services, Hyper-V and VMware infrastructures including clustering, TCP/IP network analytics, network topology design and cyber security Evaluation and deployment of new technologies Provide a 3rd line initial escalation point to our support team Requirements: Excellent knowledge of Microsoft technologies - up to Windows Server 2019, Exchange 2019, Hyper-V clustering, Windows 10/11, Office 2019 / Microsoft 365 and VMWare. (365, Cloud services, and Servers) Experience writing IT policies, procedures and project plan Ability to troubleshoot and investigate problems without defined causes. Demonstrable experience with firewalls, routing and VLAN technologies Ideally, you will have MCSE / MCITP Qualification - willingness to continue self-development and education is a must. Full driving license Up to 55,000 depending on Experience Hybrid flexibility
Calling all AWS focussed Senior Site Reliability Engineers / DevOps Engineers 6 month contract available - 1 day onsite in Cardiff each month £(Apply online only) p/d (Inside IR35 and paid through an umbrella company) We're on the lookout for a dynamic Senior Site Reliability Engineer to join our team, whether you're Cardiff-based or prefer the flexibility of working from home anywhere in the UK. Our client are rebuilding one of their crucial AWS apps in PHP and GIT - it's a fraud tracking platform and they need a confident SRE to help with this rebuld. What You'll Do: Develop resilient application stacks using cutting-edge "Infrastructure as Code" and DevOps practices. Monitor and provide ongoing support for critical business applications, ensuring high revenue streams. Tackle complex system and application issues with finesse. Collaborate with diverse technical and non-technical teams, fostering a culture of innovation and excellence. Ideal skills and attributes mix would include: Proficiency in orchestration tools like Terraform, Ansible, or CloudFormation. Strong analytic and troubleshooting skills. Experience in migrating applications to public cloud environments. Familiarity with Blue-Green deployment methodologies. Expertise in containerized workloads (Docker, Kubernetes). Knowledge of enterprise RDBMS (e.g., MySQL, Microsoft SQL Server). Experience with Log Management tools (Elastic Stack, Graylog, Splunk). Hands-on experience with Linux and Windows servers. Proficiency in system and application monitoring tools (Prometheus, Grafana, Nagios). Desirable Skills: AWS/Azure Certifications. Experience with security assessment tools (SonarQube, CheckMarx, BurpSuite, etc.). Understanding of OWASP Top 10/SANS Top 25 vulnerabilities. Exposure to application security testing and vulnerability remediation. Ready to elevate your career and make a significant impact? Join us in reshaping the future of technology! Apply now and be part of our innovative journey, thanks!
Mar 28, 2024
Contractor
Calling all AWS focussed Senior Site Reliability Engineers / DevOps Engineers 6 month contract available - 1 day onsite in Cardiff each month £(Apply online only) p/d (Inside IR35 and paid through an umbrella company) We're on the lookout for a dynamic Senior Site Reliability Engineer to join our team, whether you're Cardiff-based or prefer the flexibility of working from home anywhere in the UK. Our client are rebuilding one of their crucial AWS apps in PHP and GIT - it's a fraud tracking platform and they need a confident SRE to help with this rebuld. What You'll Do: Develop resilient application stacks using cutting-edge "Infrastructure as Code" and DevOps practices. Monitor and provide ongoing support for critical business applications, ensuring high revenue streams. Tackle complex system and application issues with finesse. Collaborate with diverse technical and non-technical teams, fostering a culture of innovation and excellence. Ideal skills and attributes mix would include: Proficiency in orchestration tools like Terraform, Ansible, or CloudFormation. Strong analytic and troubleshooting skills. Experience in migrating applications to public cloud environments. Familiarity with Blue-Green deployment methodologies. Expertise in containerized workloads (Docker, Kubernetes). Knowledge of enterprise RDBMS (e.g., MySQL, Microsoft SQL Server). Experience with Log Management tools (Elastic Stack, Graylog, Splunk). Hands-on experience with Linux and Windows servers. Proficiency in system and application monitoring tools (Prometheus, Grafana, Nagios). Desirable Skills: AWS/Azure Certifications. Experience with security assessment tools (SonarQube, CheckMarx, BurpSuite, etc.). Understanding of OWASP Top 10/SANS Top 25 vulnerabilities. Exposure to application security testing and vulnerability remediation. Ready to elevate your career and make a significant impact? Join us in reshaping the future of technology! Apply now and be part of our innovative journey, thanks!
Spectrum IT's national client are actively seeking an experienced Contract Field Support Engineer to join them on an initial 1 month contract , the role has been deemed OUTSIDE IR35 and will be covering multiple sites across Surrey country. Having access to your own car with a clean FULL UK driving license is a must! As the Contract Field Engineer covering Surrey you will work on your own and/or in teams to deploy technical infrastructure solutions, such as: PC & Laptop Refresh Projects Client Operating System Upgrades Working with 3rdparty software suppliers Switch, firewall and Router installs Wireless solution deployments Successfully manage relationships with end users and customers in line with the customer focused ethos of our business. Skills & Experience Imaging and deployment of technologies for Windows 10/11 Installing and configuring Microsoft 365 Applications Network installations, and comms cabinet patching Knowledge or exposure in managing: Windows Server (Apply online only) Active Directory management IP address management though DNS & DHCP Group Policy Management Virtualisation technology, Hyper-V, or VMware Visiting multiple sites daily and working closely with end clients/businesses, strong communication and time management skills will be key. You will be able to communicate verbally and in writing to both technical and non-technical audiences while managing your workload and priorities. For this role you will need your own vehicle as you will be expected to travel daily as the Contract Field Engineer. The role is subject to a standard DBS check. (P arking expenses paid, mileage paid over the first 60 miles per day.) For more information please apply with an updated CV. Spectrum IT Recruitment (South) Limited is acting as an Employment Business in relation to this vacancy.
Mar 28, 2024
Full time
Spectrum IT's national client are actively seeking an experienced Contract Field Support Engineer to join them on an initial 1 month contract , the role has been deemed OUTSIDE IR35 and will be covering multiple sites across Surrey country. Having access to your own car with a clean FULL UK driving license is a must! As the Contract Field Engineer covering Surrey you will work on your own and/or in teams to deploy technical infrastructure solutions, such as: PC & Laptop Refresh Projects Client Operating System Upgrades Working with 3rdparty software suppliers Switch, firewall and Router installs Wireless solution deployments Successfully manage relationships with end users and customers in line with the customer focused ethos of our business. Skills & Experience Imaging and deployment of technologies for Windows 10/11 Installing and configuring Microsoft 365 Applications Network installations, and comms cabinet patching Knowledge or exposure in managing: Windows Server (Apply online only) Active Directory management IP address management though DNS & DHCP Group Policy Management Virtualisation technology, Hyper-V, or VMware Visiting multiple sites daily and working closely with end clients/businesses, strong communication and time management skills will be key. You will be able to communicate verbally and in writing to both technical and non-technical audiences while managing your workload and priorities. For this role you will need your own vehicle as you will be expected to travel daily as the Contract Field Engineer. The role is subject to a standard DBS check. (P arking expenses paid, mileage paid over the first 60 miles per day.) For more information please apply with an updated CV. Spectrum IT Recruitment (South) Limited is acting as an Employment Business in relation to this vacancy.
About the role If you're an amazing Full-Stack Senior Java Engineer looking for your next role at an industry leading company, then keep reading! Are you a technology developer with a passion for software tools and frameworks? Do you enjoy creating tooling and language plugins which help developers build software quicker? Do you have super strong core Java skills but are equally happy developing for a web browser? If you do, then perhaps you'll fit into our technology engineering team. At Zellis we're leaders in HR & Payroll. One of the reasons we lead is because we leverage our own in-house low-code technology product to build our product offerings. We're looking for a Senior Full-Stack Developer to join the engineering team who develop our low-code framework. You ll be 100% hands on and get involved in design, development, and maintenance activities in an agile environment underpinned by Azure DevOps. Your focus will be the Web / Java elements of the framework encompassing SOAP and REST engines, browser user interface delivery and tooling used to build applications for the framework. We're a fully remote based team working from home, so you need to be a great communicator not only verbally but also in writing. We do get together from time to time in one of our UK offices. So, if you have a passion for Java and Web technology with a background in software development tools then get in contact with us for an exploratory chat. Sounds good? Here's what you ll be doing: Designing and developing new product functionality. Contributing to the technology product roadmap / back log. Maintenance of production product releases. Mentoring colleagues whilst promoting best practice. Inspiring our QA engineers to facilitate and produce automatic regression tests for new functionality. Being an active participant in all agile ceremonies. Our Languages: Java 17, Typescript, JavaScript, HTML, CSS. Our Stack: Non-Spring Java Web Application / Development Tools. Our Tooling: InteliJ IDEA, Eclipse, VSCode underpinned with Azure DevOps. Our Platforms: Linux, Windows, AIX. Skills & experience We'd love it if you have: Experience in software design and build of Full-Stack Java Web applications. Worked within an Agile continuous integration environment. Deep knowledge of Servlet containers and Java Web application deployment without Spring. Strong JavaScript experience using React. Knowledge of VSCode plugin development and / or language servers. Examples of where you ve built and released pipeline development using Azure DevOps. We d love it if you are: Passionate about learning new tools and technologies. Able to work with conflicting demands, whilst ensuring expectations are managed. Great at solving problems using modern technologies. A stickler for the detail. A great communicator. Always looking to improve ways of working. Great at communicating and presenting complex information to techies and non-techies. Benefits & culture At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services. Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day: Unstoppable together. Always learning. Make it count. Think scale. Our people are critical to our ongoing success; we re proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you ll have the chance to stretch and challenge yourself in an environment that s varied, flexible and hugely supportive. We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you ll receive: A competitive base salary. 25 days annual leave, plus your birthday off and the opportunity to buy additional holiday. Private medical insurance. Life assurance 4x salary. Enhanced pension scheme with company contributions up to 8.5%. A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.
Mar 28, 2024
Full time
About the role If you're an amazing Full-Stack Senior Java Engineer looking for your next role at an industry leading company, then keep reading! Are you a technology developer with a passion for software tools and frameworks? Do you enjoy creating tooling and language plugins which help developers build software quicker? Do you have super strong core Java skills but are equally happy developing for a web browser? If you do, then perhaps you'll fit into our technology engineering team. At Zellis we're leaders in HR & Payroll. One of the reasons we lead is because we leverage our own in-house low-code technology product to build our product offerings. We're looking for a Senior Full-Stack Developer to join the engineering team who develop our low-code framework. You ll be 100% hands on and get involved in design, development, and maintenance activities in an agile environment underpinned by Azure DevOps. Your focus will be the Web / Java elements of the framework encompassing SOAP and REST engines, browser user interface delivery and tooling used to build applications for the framework. We're a fully remote based team working from home, so you need to be a great communicator not only verbally but also in writing. We do get together from time to time in one of our UK offices. So, if you have a passion for Java and Web technology with a background in software development tools then get in contact with us for an exploratory chat. Sounds good? Here's what you ll be doing: Designing and developing new product functionality. Contributing to the technology product roadmap / back log. Maintenance of production product releases. Mentoring colleagues whilst promoting best practice. Inspiring our QA engineers to facilitate and produce automatic regression tests for new functionality. Being an active participant in all agile ceremonies. Our Languages: Java 17, Typescript, JavaScript, HTML, CSS. Our Stack: Non-Spring Java Web Application / Development Tools. Our Tooling: InteliJ IDEA, Eclipse, VSCode underpinned with Azure DevOps. Our Platforms: Linux, Windows, AIX. Skills & experience We'd love it if you have: Experience in software design and build of Full-Stack Java Web applications. Worked within an Agile continuous integration environment. Deep knowledge of Servlet containers and Java Web application deployment without Spring. Strong JavaScript experience using React. Knowledge of VSCode plugin development and / or language servers. Examples of where you ve built and released pipeline development using Azure DevOps. We d love it if you are: Passionate about learning new tools and technologies. Able to work with conflicting demands, whilst ensuring expectations are managed. Great at solving problems using modern technologies. A stickler for the detail. A great communicator. Always looking to improve ways of working. Great at communicating and presenting complex information to techies and non-techies. Benefits & culture At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services. Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day: Unstoppable together. Always learning. Make it count. Think scale. Our people are critical to our ongoing success; we re proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you ll have the chance to stretch and challenge yourself in an environment that s varied, flexible and hugely supportive. We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you ll receive: A competitive base salary. 25 days annual leave, plus your birthday off and the opportunity to buy additional holiday. Private medical insurance. Life assurance 4x salary. Enhanced pension scheme with company contributions up to 8.5%. A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.
Role: 2nd Line Support Technician Location: Hybrid/Witney Salary: 30k Oxfordshire IT Company is looking for a dynamic ICT Support technician to join its team in the Witney, Oxfordshire area. Successful candidates will be exceptional communicators who excel at working within a team and also when working with end users. Successful candidates must undergo an enhanced DBS Check and ideally have a full UK driving license. In this role, you will work closely with the support and engineering department and may also include visits to customer sites. Responsibilities and Duties The primary responsibility of the role is to help maintain a high level of support for the company's customers - This will mostly involve working from the office on the ICT support desk with a possible remote option. However, there may be times when you need to visit customer sites. While on support you will be expected to undertake tasks such as: Answering the support phone line and responding to customer emails. The remote monitoring, diagnosis and fix of various ICT System issues. Doing day-to-day tasks for customers, including updating anti-virus systems and applying windows updates. Generating reports for customers. Handling of hardware support requests by arranging replacements or repairs for customers. Help manage (open, close, update) Service Desk tickets as they are added and be able to prioritise issues and escalate where required. Working effectively with 3rd line Engineers to help resolve customer issues. Technical competencies we are looking for (not everything below is essential, however the more that can be demonstrated the better): Proven experience in installing, configuring, and troubleshooting Microsoft Windows Server (Apply online only Installation and configuration of Windows Server roles and services (DHCP, DNS, DFS, RDS) Experience of Office 365 deployments, migrations, and management Virtualisation - Good understanding of virtualization with good experience with installing and managing Microsoft Hyper-V Excellent experience of PC deployment, particularly the use of the SCCM, Microsoft Deployment Toolkit and WDS to build and deploy images AD - installation, configuration, and management of Local and Azure Active Directory and Group Policy High level knowledge of Windows Operating Systems, especially Windows 10 & 11 Networking - Ability to configure a wide range of networking hardware. Experience with HP/Aruba Provision switches is advantageous Experience of subnetting, VLAN design and implementation is preferable. Knowledge of backup solutions and the ability to implement VEEAM, Redstor and NAS devices Experience with web-filtering & firewall solutions is an advantage, especially Smoothwall & WatchGuard Knowledge of the Sophos suite, especially anti-virus Experienced in the management and implementation of managed wireless solutions, especially Aruba, with the ability to configure Guest networks and 802.1x security Non-Technically we are looking for Positive outlook and attitude when dealing with end users - even in busy situations. Previous experience working in the education sector is beneficial. A great communicator. A patient and calm temperament. Good Timekeeping. A self-motivator. Can-do attitude. Someone who can follow instructions and work alone when required. A problem solver. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Mar 28, 2024
Full time
Role: 2nd Line Support Technician Location: Hybrid/Witney Salary: 30k Oxfordshire IT Company is looking for a dynamic ICT Support technician to join its team in the Witney, Oxfordshire area. Successful candidates will be exceptional communicators who excel at working within a team and also when working with end users. Successful candidates must undergo an enhanced DBS Check and ideally have a full UK driving license. In this role, you will work closely with the support and engineering department and may also include visits to customer sites. Responsibilities and Duties The primary responsibility of the role is to help maintain a high level of support for the company's customers - This will mostly involve working from the office on the ICT support desk with a possible remote option. However, there may be times when you need to visit customer sites. While on support you will be expected to undertake tasks such as: Answering the support phone line and responding to customer emails. The remote monitoring, diagnosis and fix of various ICT System issues. Doing day-to-day tasks for customers, including updating anti-virus systems and applying windows updates. Generating reports for customers. Handling of hardware support requests by arranging replacements or repairs for customers. Help manage (open, close, update) Service Desk tickets as they are added and be able to prioritise issues and escalate where required. Working effectively with 3rd line Engineers to help resolve customer issues. Technical competencies we are looking for (not everything below is essential, however the more that can be demonstrated the better): Proven experience in installing, configuring, and troubleshooting Microsoft Windows Server (Apply online only Installation and configuration of Windows Server roles and services (DHCP, DNS, DFS, RDS) Experience of Office 365 deployments, migrations, and management Virtualisation - Good understanding of virtualization with good experience with installing and managing Microsoft Hyper-V Excellent experience of PC deployment, particularly the use of the SCCM, Microsoft Deployment Toolkit and WDS to build and deploy images AD - installation, configuration, and management of Local and Azure Active Directory and Group Policy High level knowledge of Windows Operating Systems, especially Windows 10 & 11 Networking - Ability to configure a wide range of networking hardware. Experience with HP/Aruba Provision switches is advantageous Experience of subnetting, VLAN design and implementation is preferable. Knowledge of backup solutions and the ability to implement VEEAM, Redstor and NAS devices Experience with web-filtering & firewall solutions is an advantage, especially Smoothwall & WatchGuard Knowledge of the Sophos suite, especially anti-virus Experienced in the management and implementation of managed wireless solutions, especially Aruba, with the ability to configure Guest networks and 802.1x security Non-Technically we are looking for Positive outlook and attitude when dealing with end users - even in busy situations. Previous experience working in the education sector is beneficial. A great communicator. A patient and calm temperament. Good Timekeeping. A self-motivator. Can-do attitude. Someone who can follow instructions and work alone when required. A problem solver. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Extra Recruitment are currently recruiting for a 3rd Line Support Engineer for our well-established client in Stourbridge. My client is grown from strength to strength over the last 3 years and is looking for enthusiastic people to join their current team of engineers. As 3rd Line Support Engineer, you will need to have/be: 7 years' experience in a similar role MSP experience Microsoft certified SAN + Hyper-V Clustering skills Have a strong desire to deliver high quality service to external customers Understanding of standard IT technologies (to include desktop, firewall, networking, backup, printers, some server work) Attend customer's sites for escalated enquiries Excellent communication skills Details: Salary: 37,000.00 - 43,000.00 Hours: Full Time Location: Stourbridge Duration: Permanent Role of a 3rd Line Support Engineer: Remote/Desktop Support to end users - print/logon/internet/email issues PC/Server/Network Infrastructure Support Experience of Networking Experienced in Office 365 Maintain and monitor backups for customers - Vendors Include Windows Backup, Symantec, Shadow Protect, Veeam Provide general administration of customers networks such as creating new users, updating group membership, setting NFTS permissions and health checks Dealing 3rd parties - Logging hardware warranty issues/liaising with software vendors Deployment of software and patching Following strict Helpdesk Software procedures and keeping the clients well informed on progress Windows 7/8/10 + Office 2010/2013/2016/2019 Maintain and configure Anti-Virus software Hardware Firewalls and routers - understanding of IP routing and no NAT setups including VPN Supporting internet connectivity via an ISP - ADSL/FTTC/Leased Line etc Office 365 Triage tickets and escalate when necessary Benefits of working as 3rd Line Support Engineer: 20 days holiday plus bank holidays Pension For more information please hit apply
Mar 28, 2024
Full time
Extra Recruitment are currently recruiting for a 3rd Line Support Engineer for our well-established client in Stourbridge. My client is grown from strength to strength over the last 3 years and is looking for enthusiastic people to join their current team of engineers. As 3rd Line Support Engineer, you will need to have/be: 7 years' experience in a similar role MSP experience Microsoft certified SAN + Hyper-V Clustering skills Have a strong desire to deliver high quality service to external customers Understanding of standard IT technologies (to include desktop, firewall, networking, backup, printers, some server work) Attend customer's sites for escalated enquiries Excellent communication skills Details: Salary: 37,000.00 - 43,000.00 Hours: Full Time Location: Stourbridge Duration: Permanent Role of a 3rd Line Support Engineer: Remote/Desktop Support to end users - print/logon/internet/email issues PC/Server/Network Infrastructure Support Experience of Networking Experienced in Office 365 Maintain and monitor backups for customers - Vendors Include Windows Backup, Symantec, Shadow Protect, Veeam Provide general administration of customers networks such as creating new users, updating group membership, setting NFTS permissions and health checks Dealing 3rd parties - Logging hardware warranty issues/liaising with software vendors Deployment of software and patching Following strict Helpdesk Software procedures and keeping the clients well informed on progress Windows 7/8/10 + Office 2010/2013/2016/2019 Maintain and configure Anti-Virus software Hardware Firewalls and routers - understanding of IP routing and no NAT setups including VPN Supporting internet connectivity via an ISP - ADSL/FTTC/Leased Line etc Office 365 Triage tickets and escalate when necessary Benefits of working as 3rd Line Support Engineer: 20 days holiday plus bank holidays Pension For more information please hit apply
COOPER LOMAZ RECRUITMENT LTD
Duxford, Cambridgeshire
Job Title: Junior Tech Support Engineer Location: Duxford Salary: 25,000 - 28,000 per annum Benefits: Increasing Holiday with service, Pension, Employee Assistance Program, Discretionary Bonus Scheme Cooper Lomaz are excited to offer a career opportunity with a global company who have an office based in the UK. We are supporting the business in a search for a Junior Tech Support Engineer who will operate at a 1st Line Support level to join their team, to provide support for their internal IT and Infrastructure. Role Overview: This internal 1st Line Support Engineer role is based on-site at their head office, providing support to inbound tickets and walk-ins, relating to their software, hardware, and infrastructure. The role will be troubleshooting networks, hardware and software, deploying new equipment for end users, setting up new hardware like printers and networks, and maintaining the company's asset management. Role Responsibilities: Provide IT Support at 1st to 2nd line level. Deploy new hardware for new end users, or upgrades to current employees. Troubleshoot, diagnose and fix issues relating to the business's Hardware, Software and infrastructure. Monitor the companies' systems, ensuring continuous availability. Maintain the company's asset management. Required Skills: Experience with Active Directory, Office 365 and working with Windows operating systems. Experience in delivering outstanding customer service, and translating technical talk to non-technical-minded colleagues. Proven background in delivering IT support, Troubleshooting and deployment of new equipment. Shift Pattern: This role is 100% onsite and will require you to hold access to your own transport, due to the location of the office. Want to know more about this role? APPLY TODAY
Mar 28, 2024
Full time
Job Title: Junior Tech Support Engineer Location: Duxford Salary: 25,000 - 28,000 per annum Benefits: Increasing Holiday with service, Pension, Employee Assistance Program, Discretionary Bonus Scheme Cooper Lomaz are excited to offer a career opportunity with a global company who have an office based in the UK. We are supporting the business in a search for a Junior Tech Support Engineer who will operate at a 1st Line Support level to join their team, to provide support for their internal IT and Infrastructure. Role Overview: This internal 1st Line Support Engineer role is based on-site at their head office, providing support to inbound tickets and walk-ins, relating to their software, hardware, and infrastructure. The role will be troubleshooting networks, hardware and software, deploying new equipment for end users, setting up new hardware like printers and networks, and maintaining the company's asset management. Role Responsibilities: Provide IT Support at 1st to 2nd line level. Deploy new hardware for new end users, or upgrades to current employees. Troubleshoot, diagnose and fix issues relating to the business's Hardware, Software and infrastructure. Monitor the companies' systems, ensuring continuous availability. Maintain the company's asset management. Required Skills: Experience with Active Directory, Office 365 and working with Windows operating systems. Experience in delivering outstanding customer service, and translating technical talk to non-technical-minded colleagues. Proven background in delivering IT support, Troubleshooting and deployment of new equipment. Shift Pattern: This role is 100% onsite and will require you to hold access to your own transport, due to the location of the office. Want to know more about this role? APPLY TODAY
Global Technology Solutions Ltd
Reading, Berkshire
Job Title: SC/DV Infrastructure engineer (Solution Support)Location: Aldermaston, Reading. Rate: £600-610 per dayWorking hours: standard office hoursInside IR35 - Umbrella contractors only This role is not suitable for consultants or architects Holding SC or DV clearanceROLE OVERVIEW:We are looking for highly motivated, customer focused and enthusiastic individual to join the On-Prem Infrastructure team. You will have a clear passion for problem solving and delivering excellent 3rd Line customer support across a multitude of areas; Server and Storage, Networks and Desktop Workstations. You will have proven experience of working with VMWare from version 5 and upwards. You will be able to work independently or as a team player. You should possess good written and verbal communication skills and be able to work with all support teams and suppliersYou will be able to explain and demonstrate your current experience as well as pick up and manage projects through to completion. The job will require initiative and someone who can think on their feet as well as deal with multiple issues at once. Good working knowledge of Extreme, Cisco, Dell and HPE switches would be advantageous along with Juniper and palo alto firewalls. This role is strategically important in the continued development of IT Services in an Enterprise Server Management function that will include troubleshooting on all supported platforms. The role will consist of a high amount of projects, breakfix as well as a diverse amount of tasks.Daily tasks will be to ensure live service is not impacted and daily testing can continue with as little to no downtime as possible. They will also consist of finding ways to eradicate future issues and investigate how the solution could be developed.DETAILED JOB DESCRIPTION: Day-to-Day Management of the Server Environment including, Performance and system monitoring Patching multiple networks, Image Config/Deployment, Server and Storage support, VMware Administration Config/Management, System Build, File Storage Management and System Administration. Operational Server Support and can include troubleshooting of Windows, SCOM, SCCM, Storage & Backup environments as part of your team responsibilities. Experience of working in controlled Data Centre environments. Day-to-Day Management of the Network Environment including troubleshooting, config changes, cabling, and proactive monitoring Day-to-Day Management of the Desktop Environment including troubleshooting, software updates, AV and monitoring Project engagement and investigating where the current solution could be developedESSENTIALS SKILLS/QUALIFICATIONS: 5+ Windows XP/7/10 /11 experience 5+ Windows Server 2012/ 2016 /2019 /2022 infrastructure experience, OS install and configuration, imaging, Active Directory knowledge, understanding of Group Policies / DNS / DHCP / DFS etc. 3+ years of VMWare experience implementing and administering enterprise class VMWare systems Provide planning, installation, configuring, and upgrading support for vCenter Server and VMWare ESXi Demonstrated experience and strong aptitude for creating documentation of designs and solutions Proficient with disaster recovery concepts, implementation, troubleshooting, and performance tuning is strongly preferred Strong Experience utilizing PowerShell scripting for virtualization automation HCI and Hyper-V experience DELL/HP Converged infrastructure Server. HPE/DELL Hardware array / Storage and MS Storage spaces direct Cloud - Azure Infrastructure Trained or knowledge. Symantec NetBackup, Veeam Backup Symantec MFA Technical proficiency in server and storage hardware and software; ability to consult with other IT groups on system designs and support as a recognized technical expert. Good Knowledge and understanding of Microsoft RDS, WSUS, SCCM, and SCOM. Hands on experience of supporting Operational activities, monitoring & troubleshooting in all areas of Windows, Storage and Backup infrastructure and workstations. Understand performance monitoring and be able to produce performance reports. Stabilizing developed infrastructure solutions using Microsoft methodologies in complex customer environments Desktop Workstations experience, deploy patches, software upgrades Security ClearanceDESIRABLE SKILLS/QUALIFICATIONS: Azure Cloud / Oracle Cloud Left Hand Storage EMC Networker/ Unity HPe 3PAR, SAN, MSA and StoreOnce Project Management experience ITIL Foundation and Transition Skilled CCNA/ CCNP Linux knowledge and understandingIf you have the skills required, please apply now!"In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Business in relation to this vacancy
Mar 28, 2024
Full time
Job Title: SC/DV Infrastructure engineer (Solution Support)Location: Aldermaston, Reading. Rate: £600-610 per dayWorking hours: standard office hoursInside IR35 - Umbrella contractors only This role is not suitable for consultants or architects Holding SC or DV clearanceROLE OVERVIEW:We are looking for highly motivated, customer focused and enthusiastic individual to join the On-Prem Infrastructure team. You will have a clear passion for problem solving and delivering excellent 3rd Line customer support across a multitude of areas; Server and Storage, Networks and Desktop Workstations. You will have proven experience of working with VMWare from version 5 and upwards. You will be able to work independently or as a team player. You should possess good written and verbal communication skills and be able to work with all support teams and suppliersYou will be able to explain and demonstrate your current experience as well as pick up and manage projects through to completion. The job will require initiative and someone who can think on their feet as well as deal with multiple issues at once. Good working knowledge of Extreme, Cisco, Dell and HPE switches would be advantageous along with Juniper and palo alto firewalls. This role is strategically important in the continued development of IT Services in an Enterprise Server Management function that will include troubleshooting on all supported platforms. The role will consist of a high amount of projects, breakfix as well as a diverse amount of tasks.Daily tasks will be to ensure live service is not impacted and daily testing can continue with as little to no downtime as possible. They will also consist of finding ways to eradicate future issues and investigate how the solution could be developed.DETAILED JOB DESCRIPTION: Day-to-Day Management of the Server Environment including, Performance and system monitoring Patching multiple networks, Image Config/Deployment, Server and Storage support, VMware Administration Config/Management, System Build, File Storage Management and System Administration. Operational Server Support and can include troubleshooting of Windows, SCOM, SCCM, Storage & Backup environments as part of your team responsibilities. Experience of working in controlled Data Centre environments. Day-to-Day Management of the Network Environment including troubleshooting, config changes, cabling, and proactive monitoring Day-to-Day Management of the Desktop Environment including troubleshooting, software updates, AV and monitoring Project engagement and investigating where the current solution could be developedESSENTIALS SKILLS/QUALIFICATIONS: 5+ Windows XP/7/10 /11 experience 5+ Windows Server 2012/ 2016 /2019 /2022 infrastructure experience, OS install and configuration, imaging, Active Directory knowledge, understanding of Group Policies / DNS / DHCP / DFS etc. 3+ years of VMWare experience implementing and administering enterprise class VMWare systems Provide planning, installation, configuring, and upgrading support for vCenter Server and VMWare ESXi Demonstrated experience and strong aptitude for creating documentation of designs and solutions Proficient with disaster recovery concepts, implementation, troubleshooting, and performance tuning is strongly preferred Strong Experience utilizing PowerShell scripting for virtualization automation HCI and Hyper-V experience DELL/HP Converged infrastructure Server. HPE/DELL Hardware array / Storage and MS Storage spaces direct Cloud - Azure Infrastructure Trained or knowledge. Symantec NetBackup, Veeam Backup Symantec MFA Technical proficiency in server and storage hardware and software; ability to consult with other IT groups on system designs and support as a recognized technical expert. Good Knowledge and understanding of Microsoft RDS, WSUS, SCCM, and SCOM. Hands on experience of supporting Operational activities, monitoring & troubleshooting in all areas of Windows, Storage and Backup infrastructure and workstations. Understand performance monitoring and be able to produce performance reports. Stabilizing developed infrastructure solutions using Microsoft methodologies in complex customer environments Desktop Workstations experience, deploy patches, software upgrades Security ClearanceDESIRABLE SKILLS/QUALIFICATIONS: Azure Cloud / Oracle Cloud Left Hand Storage EMC Networker/ Unity HPe 3PAR, SAN, MSA and StoreOnce Project Management experience ITIL Foundation and Transition Skilled CCNA/ CCNP Linux knowledge and understandingIf you have the skills required, please apply now!"In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Business in relation to this vacancy
Arcas Technology is partnered with a leading construction company based in London who are currently looking for an experienced IT Support Engineer to join their business on a permanent basis. The successful candidate will provide first and second-line technical support to ensure the efficient operation of their organisation's IT infrastructure. This role involves supporting a variety of technologies and tools, including O365, Teams, Azure, Intune, Windows 10, Windows 11, Sonicwall VPN, AV/VC equipment, and more. Additionally, the role includes setting up construction sites within London with internet access and print capabilities. Responsibilities: 1st and 2nd Line Support: Provide first and second-line technical support to end-users, troubleshooting and resolving hardware and software issues. Infrastructure Support: Assist with the maintenance and troubleshooting of our IT infrastructure, including but not limited to O365, Teams, Azure, Intune, Windows 10, and Windows 11. Laptop/IOS Device Preparation: Image and prepare laptops and IOS devices for new employees, ensuring they have the necessary software and settings. AV/VC Equipment Support: Assist with the setup and troubleshooting of audio-visual and video conferencing equipment in meeting rooms. VPN Support: Support and maintain the Sonicwall VPN, ensuring secure and reliable remote access for employees. Software Deployment: Deploy new software applications to end-user devices, ensuring proper installation and functionality. Hardware Refresh Project: Contribute to and support company-wide hardware refresh projects, including Windows 11 upgrades and ensuring smooth transitions for end-users. Desk Side Support: Provide hands-on support to end-users at their desks when needed. Log support tickets, resolve issues, and escalate to 3rd line support when necessary. Mobile Device Management: Set up iPhones using Intune Mobile Device Management (MDM), ensuring security and compliance. Construction Site IT Setup: Set up construction sites with internet access and printing capabilities, ensuring that remote locations have the necessary IT infrastructure. Experience Required: Proven experience in technical support and infrastructure maintenance. Proficiency in O365, Teams, Azure, Intune, Windows 10, Windows 11, and Sonicwall VPN. Familiarity with imaging and preparing laptops and IOS devices. Knowledge of AV/VC equipment and video conferencing solutions. Experience with software deployment and managing hardware refresh projects. Strong problem-solving and troubleshooting skills. Excellent communication and interpersonal abilities. Ability to work effectively in a fast-paced and dynamic environment. If you feel that you're a good fit for this role then please forward your CV to Andy Dale at Arcas Technology.
Mar 28, 2024
Full time
Arcas Technology is partnered with a leading construction company based in London who are currently looking for an experienced IT Support Engineer to join their business on a permanent basis. The successful candidate will provide first and second-line technical support to ensure the efficient operation of their organisation's IT infrastructure. This role involves supporting a variety of technologies and tools, including O365, Teams, Azure, Intune, Windows 10, Windows 11, Sonicwall VPN, AV/VC equipment, and more. Additionally, the role includes setting up construction sites within London with internet access and print capabilities. Responsibilities: 1st and 2nd Line Support: Provide first and second-line technical support to end-users, troubleshooting and resolving hardware and software issues. Infrastructure Support: Assist with the maintenance and troubleshooting of our IT infrastructure, including but not limited to O365, Teams, Azure, Intune, Windows 10, and Windows 11. Laptop/IOS Device Preparation: Image and prepare laptops and IOS devices for new employees, ensuring they have the necessary software and settings. AV/VC Equipment Support: Assist with the setup and troubleshooting of audio-visual and video conferencing equipment in meeting rooms. VPN Support: Support and maintain the Sonicwall VPN, ensuring secure and reliable remote access for employees. Software Deployment: Deploy new software applications to end-user devices, ensuring proper installation and functionality. Hardware Refresh Project: Contribute to and support company-wide hardware refresh projects, including Windows 11 upgrades and ensuring smooth transitions for end-users. Desk Side Support: Provide hands-on support to end-users at their desks when needed. Log support tickets, resolve issues, and escalate to 3rd line support when necessary. Mobile Device Management: Set up iPhones using Intune Mobile Device Management (MDM), ensuring security and compliance. Construction Site IT Setup: Set up construction sites with internet access and printing capabilities, ensuring that remote locations have the necessary IT infrastructure. Experience Required: Proven experience in technical support and infrastructure maintenance. Proficiency in O365, Teams, Azure, Intune, Windows 10, Windows 11, and Sonicwall VPN. Familiarity with imaging and preparing laptops and IOS devices. Knowledge of AV/VC equipment and video conferencing solutions. Experience with software deployment and managing hardware refresh projects. Strong problem-solving and troubleshooting skills. Excellent communication and interpersonal abilities. Ability to work effectively in a fast-paced and dynamic environment. If you feel that you're a good fit for this role then please forward your CV to Andy Dale at Arcas Technology.
Infrastructure Engineer / Infrastructure Specialist - 50,000 - 64,000 + 10% bonus Bristol - Onsite twice a week We're working with a fast-growing SAAS/Software business who are on the hunt for an experienced Infrastructure Specialist. You'll be responsible for providing operational and transformational improvements as well as the support and delivery of their internal infrastructure and client facing environments to provide a resilient and secure estate for their applications. The organisation has an external private cloud (VMWare) and external public cloud (Azure) hosting operations on behalf of its clients, as well as an internal physical and virtualised infrastructure which needs to be managed and planned. Day to day you'll be involved in: Ensuring the successful project delivery within agreed timelines and collaborate with cross-functional teams to translate business requirements into effective IT solutions. Leading the evaluation and selection of technologies, adhering to industry best practices. Implementing secure remote access solutions for internal staff and external partners Providing technical guidance and support to IT teams, acting as a final escalation point Collaborating with suppliers and third-party partners to ensure seamless integration of IT solutions. Ensuring meticulous documentation, maintaining compliance with established standards. Implementing best practice deployments, hardening, monitoring and capacity management Feeding into Data Security as a company-wide responsibility - ISO27001, SOC1/2 Assist with Cyber Security related practices and initiatives. Ensure highest standards of cyber security in the UK and overseas to ensure effective systems are in place both to protect against and to monitor for potential or actual data loss or security breaches. Technical skills required: Technically proficient with a hands-on background and skillset in ICT infrastructure, Storage, Servers, Networking Experience in managing physical and virtualised Microsoft Windows environments, including clustering Strong knowledge of Cisco Networking, firewalls Proven network experience An excellent understanding of Cyber Security practices Excellent knowledge of VMware and Azure Previously worked with Veam Windows security hardening, monitoring, and reporting Oversee server monitoring, capacity management, reporting and service provision Working with the ICT team to deliver a third party managed security team and SOC deployment Strong focus on security Experience / Qualifications required: A degree or equivalent in Computer Science or IT; demonstrable equivalent professional knowledge Experience within IT Infrastructure and Security Experience deploying within VMWare and Azure environments Experience working in a software vendor environment is advantageous This is a brilliant opportunity to join a rapidly growing company with a great culture where you can make a huge difference and where you can develop your career further whilst working with international FTSE clients. To apply for this role please send your CV asap
Mar 28, 2024
Full time
Infrastructure Engineer / Infrastructure Specialist - 50,000 - 64,000 + 10% bonus Bristol - Onsite twice a week We're working with a fast-growing SAAS/Software business who are on the hunt for an experienced Infrastructure Specialist. You'll be responsible for providing operational and transformational improvements as well as the support and delivery of their internal infrastructure and client facing environments to provide a resilient and secure estate for their applications. The organisation has an external private cloud (VMWare) and external public cloud (Azure) hosting operations on behalf of its clients, as well as an internal physical and virtualised infrastructure which needs to be managed and planned. Day to day you'll be involved in: Ensuring the successful project delivery within agreed timelines and collaborate with cross-functional teams to translate business requirements into effective IT solutions. Leading the evaluation and selection of technologies, adhering to industry best practices. Implementing secure remote access solutions for internal staff and external partners Providing technical guidance and support to IT teams, acting as a final escalation point Collaborating with suppliers and third-party partners to ensure seamless integration of IT solutions. Ensuring meticulous documentation, maintaining compliance with established standards. Implementing best practice deployments, hardening, monitoring and capacity management Feeding into Data Security as a company-wide responsibility - ISO27001, SOC1/2 Assist with Cyber Security related practices and initiatives. Ensure highest standards of cyber security in the UK and overseas to ensure effective systems are in place both to protect against and to monitor for potential or actual data loss or security breaches. Technical skills required: Technically proficient with a hands-on background and skillset in ICT infrastructure, Storage, Servers, Networking Experience in managing physical and virtualised Microsoft Windows environments, including clustering Strong knowledge of Cisco Networking, firewalls Proven network experience An excellent understanding of Cyber Security practices Excellent knowledge of VMware and Azure Previously worked with Veam Windows security hardening, monitoring, and reporting Oversee server monitoring, capacity management, reporting and service provision Working with the ICT team to deliver a third party managed security team and SOC deployment Strong focus on security Experience / Qualifications required: A degree or equivalent in Computer Science or IT; demonstrable equivalent professional knowledge Experience within IT Infrastructure and Security Experience deploying within VMWare and Azure environments Experience working in a software vendor environment is advantageous This is a brilliant opportunity to join a rapidly growing company with a great culture where you can make a huge difference and where you can develop your career further whilst working with international FTSE clients. To apply for this role please send your CV asap
Windows Systems Administrator Location: Hybrid - Telford 3- 4 days a week on site - will be reduced after a period of time We are actively looking to secure a Project Accountant to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively. Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Your Key Responsibilities: The role will be a technical Platform Engineer within Account Production Services (APS) working on the Capgemini HMRC Account and responsibilities include: Ensuring the physical and virtual servers, application components, storage and back-ups are maintained enforcing security best practices to prevent cyber-attacks and security breaches. Identifying and implementing new strategies for optimal computer system operations. Diagnosing, troubleshooting, and resolving software, hardware, and networking issues. Assisting with knowledge transfer and development of less experienced staff members. Documenting internal processes to assist the area in achieving optimal performance. Your Skills: An experienced systems administrator or similar Knowledge of system security and data backup/recovery Familiarity with various operating systems and platforms Organised, time sensitive and dedicated individual. Confident, sociable, with the ability to deliver information across teams. Analytical and curious - to quickly identify solutions to problems. Professional certifications Naz technology Windows Server Deployment Windows Server technology (Apply online only), 2019 and 2022 AIPS Management Active Directory DNS server and DHCP Nice to have skills: Experience with networks (LAN, WAN, TCP/IP, DNS, DHCP) and patch management Benefits Include: Contributory pension scheme Employee Assistance Program Medical and Dental cover 22 days holiday + bank holidays Maternity Pay/Shared Parental leave and paternity leave Sick pay Suitable Candidates should submit CVs in the first instance.
Mar 28, 2024
Full time
Windows Systems Administrator Location: Hybrid - Telford 3- 4 days a week on site - will be reduced after a period of time We are actively looking to secure a Project Accountant to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively. Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Your Key Responsibilities: The role will be a technical Platform Engineer within Account Production Services (APS) working on the Capgemini HMRC Account and responsibilities include: Ensuring the physical and virtual servers, application components, storage and back-ups are maintained enforcing security best practices to prevent cyber-attacks and security breaches. Identifying and implementing new strategies for optimal computer system operations. Diagnosing, troubleshooting, and resolving software, hardware, and networking issues. Assisting with knowledge transfer and development of less experienced staff members. Documenting internal processes to assist the area in achieving optimal performance. Your Skills: An experienced systems administrator or similar Knowledge of system security and data backup/recovery Familiarity with various operating systems and platforms Organised, time sensitive and dedicated individual. Confident, sociable, with the ability to deliver information across teams. Analytical and curious - to quickly identify solutions to problems. Professional certifications Naz technology Windows Server Deployment Windows Server technology (Apply online only), 2019 and 2022 AIPS Management Active Directory DNS server and DHCP Nice to have skills: Experience with networks (LAN, WAN, TCP/IP, DNS, DHCP) and patch management Benefits Include: Contributory pension scheme Employee Assistance Program Medical and Dental cover 22 days holiday + bank holidays Maternity Pay/Shared Parental leave and paternity leave Sick pay Suitable Candidates should submit CVs in the first instance.
Role: 2nd Line Support Technician Location: Hybrid/Witney Salary: 30k Oxfordshire IT Company is looking for a dynamic ICT Support technician to join its team in the Witney, Oxfordshire area. Successful candidates will be exceptional communicators who excel at working within a team and also when working with end users. Successful candidates must undergo an enhanced DBS Check and ideally have a full UK driving license. In this role, you will work closely with the support and engineering department and may also include visits to customer sites. Responsibilities and Duties The primary responsibility of the role is to help maintain a high level of support for the company's customers - This will mostly involve working from the office on the ICT support desk with a possible remote option. However, there may be times when you need to visit customer sites. While on support you will be expected to undertake tasks such as: Answering the support phone line and responding to customer emails. The remote monitoring, diagnosis and fix of various ICT System issues. Doing day-to-day tasks for customers, including updating anti-virus systems and applying windows updates. Generating reports for customers. Handling of hardware support requests by arranging replacements or repairs for customers. Help manage (open, close, update) Service Desk tickets as they are added and be able to prioritise issues and escalate where required. Working effectively with 3rd line Engineers to help resolve customer issues. Technical competencies we are looking for (not everything below is essential, however the more that can be demonstrated the better): Proven experience in installing, configuring, and troubleshooting Microsoft Windows Server () Installation and configuration of Windows Server roles and services (DHCP, DNS, DFS, RDS) Experience of Office 365 deployments, migrations, and management Virtualisation - Good understanding of virtualization with good experience with installing and managing Microsoft Hyper-V Excellent experience of PC deployment, particularly the use of the SCCM, Microsoft Deployment Toolkit and WDS to build and deploy images AD - installation, configuration, and management of Local and Azure Active Directory and Group Policy High level knowledge of Windows Operating Systems, especially Windows 10 & 11 Networking - Ability to configure a wide range of networking hardware. Experience with HP/Aruba Provision switches is advantageous Experience of subnetting, VLAN design and implementation is preferable. Knowledge of backup solutions and the ability to implement VEEAM, Redstor and NAS devices Experience with web-filtering & firewall solutions is an advantage, especially Smoothwall & WatchGuard Knowledge of the Sophos suite, especially anti-virus Experienced in the management and implementation of managed wireless solutions, especially Aruba, with the ability to configure Guest networks and 802.1x security Non-Technically we are looking for Positive outlook and attitude when dealing with end users - even in busy situations. Previous experience working in the education sector is beneficial. A great communicator. A patient and calm temperament. Good Timekeeping. A self-motivator. Can-do attitude. Someone who can follow instructions and work alone when required. A problem solver. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Mar 28, 2024
Full time
Role: 2nd Line Support Technician Location: Hybrid/Witney Salary: 30k Oxfordshire IT Company is looking for a dynamic ICT Support technician to join its team in the Witney, Oxfordshire area. Successful candidates will be exceptional communicators who excel at working within a team and also when working with end users. Successful candidates must undergo an enhanced DBS Check and ideally have a full UK driving license. In this role, you will work closely with the support and engineering department and may also include visits to customer sites. Responsibilities and Duties The primary responsibility of the role is to help maintain a high level of support for the company's customers - This will mostly involve working from the office on the ICT support desk with a possible remote option. However, there may be times when you need to visit customer sites. While on support you will be expected to undertake tasks such as: Answering the support phone line and responding to customer emails. The remote monitoring, diagnosis and fix of various ICT System issues. Doing day-to-day tasks for customers, including updating anti-virus systems and applying windows updates. Generating reports for customers. Handling of hardware support requests by arranging replacements or repairs for customers. Help manage (open, close, update) Service Desk tickets as they are added and be able to prioritise issues and escalate where required. Working effectively with 3rd line Engineers to help resolve customer issues. Technical competencies we are looking for (not everything below is essential, however the more that can be demonstrated the better): Proven experience in installing, configuring, and troubleshooting Microsoft Windows Server () Installation and configuration of Windows Server roles and services (DHCP, DNS, DFS, RDS) Experience of Office 365 deployments, migrations, and management Virtualisation - Good understanding of virtualization with good experience with installing and managing Microsoft Hyper-V Excellent experience of PC deployment, particularly the use of the SCCM, Microsoft Deployment Toolkit and WDS to build and deploy images AD - installation, configuration, and management of Local and Azure Active Directory and Group Policy High level knowledge of Windows Operating Systems, especially Windows 10 & 11 Networking - Ability to configure a wide range of networking hardware. Experience with HP/Aruba Provision switches is advantageous Experience of subnetting, VLAN design and implementation is preferable. Knowledge of backup solutions and the ability to implement VEEAM, Redstor and NAS devices Experience with web-filtering & firewall solutions is an advantage, especially Smoothwall & WatchGuard Knowledge of the Sophos suite, especially anti-virus Experienced in the management and implementation of managed wireless solutions, especially Aruba, with the ability to configure Guest networks and 802.1x security Non-Technically we are looking for Positive outlook and attitude when dealing with end users - even in busy situations. Previous experience working in the education sector is beneficial. A great communicator. A patient and calm temperament. Good Timekeeping. A self-motivator. Can-do attitude. Someone who can follow instructions and work alone when required. A problem solver. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
An experience IT Field Engineer is required to provide IT Infrastructure Services across North Hampshire. As an IT Field Engineer no two days will be the same, and responsibilities will vary from installing and upgrading servers, Desktops and Network infrastructure. You will bring Infrastructure expertise to all areas of desktop and infrastructure, whilst having strong communication and customer service skills. Experience / Skills required: Deployment for Windows 10/11 Installing and configuring Microsoft 365 Applications Network installations Windows Server 2008 - 2019 Active Directory DNS & DHCP Group Policy Hyper-V, or VMware Salary & Benefits: 23 days annual leave plus bank holidays, increasing with length of service. Additional paid leave (dependent on company performance). Company Profit Share Ongoing training and support Pension Scheme. Private Medical Insurance including dental. Ongoing training and support. Company car including private use or Car allowance How To Apply: Please submit your CV to apply. For further information, contact Charmaine Padfield on the IT Team at Bond Williams Recruitment - or call the office on option 4. Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency
Mar 28, 2024
Full time
An experience IT Field Engineer is required to provide IT Infrastructure Services across North Hampshire. As an IT Field Engineer no two days will be the same, and responsibilities will vary from installing and upgrading servers, Desktops and Network infrastructure. You will bring Infrastructure expertise to all areas of desktop and infrastructure, whilst having strong communication and customer service skills. Experience / Skills required: Deployment for Windows 10/11 Installing and configuring Microsoft 365 Applications Network installations Windows Server 2008 - 2019 Active Directory DNS & DHCP Group Policy Hyper-V, or VMware Salary & Benefits: 23 days annual leave plus bank holidays, increasing with length of service. Additional paid leave (dependent on company performance). Company Profit Share Ongoing training and support Pension Scheme. Private Medical Insurance including dental. Ongoing training and support. Company car including private use or Car allowance How To Apply: Please submit your CV to apply. For further information, contact Charmaine Padfield on the IT Team at Bond Williams Recruitment - or call the office on option 4. Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency
Azure Cloud Engineer Akkodis are currently working in partnership with a leading service provider to recruit an experienced Azure Cloud Engineer to join a growing team of talented Cloud Engineers providing high level support and project delivery for a large customer base. Please note this is a fully remote role and you must be eligible to gain security clearance (do not need to hold currently). The Role As a Azure Cloud Engineer you will support the cloud infrastructure used to deliver cloud hosted managed services to customers. You will have a high customer focus being actively involved in the support and development of the service including: the resolution of support cases, live service monitoring and maintenance, new service provision and continuous improvement projects. You will provide high quality operational and technical support to customers and will be responsible for availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning. The Responsibilities Provide L3/L4 analytical incident management and resolution alongside project-based deliverables Contribute to the planning of application / infrastructure releases and configuration changes Resolve support requests from customers by phone, email and online making use of the call logging system Interact with key internal stakeholders and external third-party vendors to troubleshoot and resolve complex problems Provide input to administering and maintaining all production and development environments Create detailed technical and procedural documentation (e.g. architecture, configuration and setup) Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis Service transition and complete Operational Acceptance (OA) of new customer services Implementation and delivery of Microsoft Azure projects The Requirements Extensive experience of Microsoft Azure and its relevant build, deployment, automation, networking, and security technologies in cloud and hybrid environments. Microsoft Azure certifications: AZ-103/104 - Azure Administrator Good operational experience supporting Microsoft public cloud technologies and services at an enterprise level (multi-tenant) with in-depth knowledge of the following: Azure Active Directory (RBAC and IAM) Azure Networking Azure Storage Azure Monitor and Log Analytics Azure Security Center Demonstrable career operational experience from one of the following areas: Server Infrastructure Engineering (Virtualisation / Windows / Linux). Office / Microsoft 365 Administration. Network Engineering. DevOps (CI/CD, pipelines and Infrastructure as Code) In-depth knowledge of a scripting language (PowerShell, Bash, Azure Cli) Bright attitude and a deep desire to learn Experience with helpdesk IT Service Management Tools (e.g. BMC Remedy / Service Now). If you are looking for an exciting new challenge to join a leading cloud team team please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Mar 28, 2024
Full time
Azure Cloud Engineer Akkodis are currently working in partnership with a leading service provider to recruit an experienced Azure Cloud Engineer to join a growing team of talented Cloud Engineers providing high level support and project delivery for a large customer base. Please note this is a fully remote role and you must be eligible to gain security clearance (do not need to hold currently). The Role As a Azure Cloud Engineer you will support the cloud infrastructure used to deliver cloud hosted managed services to customers. You will have a high customer focus being actively involved in the support and development of the service including: the resolution of support cases, live service monitoring and maintenance, new service provision and continuous improvement projects. You will provide high quality operational and technical support to customers and will be responsible for availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning. The Responsibilities Provide L3/L4 analytical incident management and resolution alongside project-based deliverables Contribute to the planning of application / infrastructure releases and configuration changes Resolve support requests from customers by phone, email and online making use of the call logging system Interact with key internal stakeholders and external third-party vendors to troubleshoot and resolve complex problems Provide input to administering and maintaining all production and development environments Create detailed technical and procedural documentation (e.g. architecture, configuration and setup) Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis Service transition and complete Operational Acceptance (OA) of new customer services Implementation and delivery of Microsoft Azure projects The Requirements Extensive experience of Microsoft Azure and its relevant build, deployment, automation, networking, and security technologies in cloud and hybrid environments. Microsoft Azure certifications: AZ-103/104 - Azure Administrator Good operational experience supporting Microsoft public cloud technologies and services at an enterprise level (multi-tenant) with in-depth knowledge of the following: Azure Active Directory (RBAC and IAM) Azure Networking Azure Storage Azure Monitor and Log Analytics Azure Security Center Demonstrable career operational experience from one of the following areas: Server Infrastructure Engineering (Virtualisation / Windows / Linux). Office / Microsoft 365 Administration. Network Engineering. DevOps (CI/CD, pipelines and Infrastructure as Code) In-depth knowledge of a scripting language (PowerShell, Bash, Azure Cli) Bright attitude and a deep desire to learn Experience with helpdesk IT Service Management Tools (e.g. BMC Remedy / Service Now). If you are looking for an exciting new challenge to join a leading cloud team team please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Are you a versatile and experienced EUC Engineer looking for an organisation that values and recognises your skills and expertise? If so, join a diverse workforce as a EUC Engineer where you will support and develop a reliable, resilient infrastructure to meet the IT needs of Elysium Healthcare. Working alongside the wider IT team and third parties you will deliver an effective and efficient IT experience for the business, meeting service level agreements. You will be responsible for resolving support requests and incidents, ensuring that service levels and targets are achieved as well as meeting continuous service delivery demands. You will be supporting a multi-site environment including associated infrastructure. This role is home based primarily but will require occasional travel as and when required. As a EUC Engineer you will be: Providing EUC support and management across EHC Infrastructure Managing incident and service request delivery in line with IT department SLAs Responding to alerts generated from infrastructure monitoring and security tools, and resolution within SLA Supporting a multi site environment including associated infrastructure L3 support covering Microsoft Endpoint Management (Intune), AD, AAD and Defender Problem management, including root cause analysis and pro-active identification of EUC risks and issues Contributing to the IT roadmap and service improvement plans for EUC services, with particular focus on Microsoft technologies Implementing changes in line with the IT change management process and CAB Creation of documentation to reflect existing systems, infrastructure & processes; also ensuring that documentation is maintained and kept up to date. Assisting with Project implementations. To be successful in this role you will have: At least 5 years proven experience to L3 on Microsoft Desktop Operating Systems Proven device management (Windows, IOS, Android) & deployment experience using Entra ID and Intune/SCCM or similar tooling Advanced software packaging, software management, browser management and app locker experience Good Powershell scripting experience to manage devices/users on a large scale(10,000 + Users) L3 experience of managing and maintaining EUC workloads using Active Directory/GPO Advanced knowledge and experience supporting O365 Practical experience supporting and maintaining EUC Hardware (Dell, HP) O365 License management experience Willingness to work outside of standard working hours when required Knowledge of ITIL v4 Ability to build strong working relationships with IT teams, IT users and third-party vendors What you will get: Annual salary of £45,000 The equivalent of 33 days annual leave - (inc Bank Holidays) plus your birthday off! Wellbeing support and activities to help you maintain a great work-life balance. Career development and training to help you achieve your career goals. Pension contribution to secure your future. Life Assurance for added peace of mind. Enhanced Maternity Package so you can truly enjoy this special time. There is also a range of other benefits including retail discounts and special offers and much more. About your next employer You will be working for an established, stable and agile company with over 8,000 employees and a unique approach to the delivery of care. With a network of over 90 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move. Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally. Elysium Healthcare follows safer recruitment of staff for all appointments. It is a requirement that all staff understand it is each person's individual responsibility and are committed to promoting and safeguarding the welfare of service users. Candidates will be subject to an Enhanced DBS disclosure.
Mar 28, 2024
Full time
Are you a versatile and experienced EUC Engineer looking for an organisation that values and recognises your skills and expertise? If so, join a diverse workforce as a EUC Engineer where you will support and develop a reliable, resilient infrastructure to meet the IT needs of Elysium Healthcare. Working alongside the wider IT team and third parties you will deliver an effective and efficient IT experience for the business, meeting service level agreements. You will be responsible for resolving support requests and incidents, ensuring that service levels and targets are achieved as well as meeting continuous service delivery demands. You will be supporting a multi-site environment including associated infrastructure. This role is home based primarily but will require occasional travel as and when required. As a EUC Engineer you will be: Providing EUC support and management across EHC Infrastructure Managing incident and service request delivery in line with IT department SLAs Responding to alerts generated from infrastructure monitoring and security tools, and resolution within SLA Supporting a multi site environment including associated infrastructure L3 support covering Microsoft Endpoint Management (Intune), AD, AAD and Defender Problem management, including root cause analysis and pro-active identification of EUC risks and issues Contributing to the IT roadmap and service improvement plans for EUC services, with particular focus on Microsoft technologies Implementing changes in line with the IT change management process and CAB Creation of documentation to reflect existing systems, infrastructure & processes; also ensuring that documentation is maintained and kept up to date. Assisting with Project implementations. To be successful in this role you will have: At least 5 years proven experience to L3 on Microsoft Desktop Operating Systems Proven device management (Windows, IOS, Android) & deployment experience using Entra ID and Intune/SCCM or similar tooling Advanced software packaging, software management, browser management and app locker experience Good Powershell scripting experience to manage devices/users on a large scale(10,000 + Users) L3 experience of managing and maintaining EUC workloads using Active Directory/GPO Advanced knowledge and experience supporting O365 Practical experience supporting and maintaining EUC Hardware (Dell, HP) O365 License management experience Willingness to work outside of standard working hours when required Knowledge of ITIL v4 Ability to build strong working relationships with IT teams, IT users and third-party vendors What you will get: Annual salary of £45,000 The equivalent of 33 days annual leave - (inc Bank Holidays) plus your birthday off! Wellbeing support and activities to help you maintain a great work-life balance. Career development and training to help you achieve your career goals. Pension contribution to secure your future. Life Assurance for added peace of mind. Enhanced Maternity Package so you can truly enjoy this special time. There is also a range of other benefits including retail discounts and special offers and much more. About your next employer You will be working for an established, stable and agile company with over 8,000 employees and a unique approach to the delivery of care. With a network of over 90 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move. Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally. Elysium Healthcare follows safer recruitment of staff for all appointments. It is a requirement that all staff understand it is each person's individual responsibility and are committed to promoting and safeguarding the welfare of service users. Candidates will be subject to an Enhanced DBS disclosure.