About the role
The primary purpose of this role is to develop, maintain, continuously improve, and support both internal and client-facing IT infrastructure, including servers, storage, networks, and telecoms systems. The successful candidate will report directly to our Global Infrastructure Lead, providing expert Infrastructure oversight, while working with the wider IT department to ensure the successful delivery and performance of our IT services the fulfillment of our obligations, and Service Level Targets.
What you will do
Takes a lead role in completing more complex project tasks to enable the on-time, within-budget, and scope delivery of IT Infrastructure projects.
Takes a lead role in conducting more complex root cause analysis to identify and resolve complex problems impacting IT Infrastructure.
Work with the global IT team to undertake maintenance activities to ensure that the servers (both Cloud and on-premise) are secure to make sure IT infrastructure remains available and ‘fit for purpose’
Perform L2 and L3 incident management for Desktop and Server Infrastructure Technologies Supporting the systems administrator(s) with BAU support, providing an escalation point for high-level users and issues
Infrastructure innovation, in line with business plans and software development
Develop an understanding of ISO 27001 and assist with audits, compliance, and policy development
Perform root-cause analysis on cyber and compliance risks
Out-of-hours work to support global teams when required
Takes a lead role in developing documentation for the more complex technical areas. Mentor less experienced team members in the execution of their duties
Ensure security compliance of the IT infrastructure by carrying out remedial actions as required
What we are looking for
Excellent working knowledge of The Microsoft Cloud services and experience of building solutions around the,
Solid technical experience in supporting Microsoft server infrastructure (hardware and software)
Team Leader experience, generally focused around mentoring junior members of the team
Experienced engineer with an excellent record of server infrastructure, medium and large schedule rolls of Cloud first infrastructures
Experience working with MS Windows Server 2012/R2, ADFS, AD MS SharePoint, Exchange, PowerShell, Skype for business, Teams, O365, and Intune.
Working knowledge and experience of Hyper-V is essential
Experience of SQL server management
Technical experience Office 365 and administration of MS Azure
Be able to demonstrate advanced networking skills
Working knowledge of Microsoft Teams and Microsoft PowerApps and power platform builds
Knowledge of Microsoft Dynamics 360 or equivalent
Experience supporting Azure DevOP’s platforms, Maintain Blob Storage as well as other Microsoft cloud technologies
Have a positive ‘can do’ attitude, be willing to go the extra mile and suggest improvements to departmental processes
IT Project Management (Technical side) desirable
Excellent communication skills at all levels, be able to provide updates to the relevant individuals / teams as and when necessary
Solid understanding of General IT equipment e.g., Switch, routers, SaaS etc.
Experience in cybersecurity is desirable
Experience of 27001 is desirable (not audit level)
Experience designing and implementing CRM Systems is desirable
NB: The successful candidate will be required to pass our security screening procedures.
Apr 16, 2024
Full time
About the role
The primary purpose of this role is to develop, maintain, continuously improve, and support both internal and client-facing IT infrastructure, including servers, storage, networks, and telecoms systems. The successful candidate will report directly to our Global Infrastructure Lead, providing expert Infrastructure oversight, while working with the wider IT department to ensure the successful delivery and performance of our IT services the fulfillment of our obligations, and Service Level Targets.
What you will do
Takes a lead role in completing more complex project tasks to enable the on-time, within-budget, and scope delivery of IT Infrastructure projects.
Takes a lead role in conducting more complex root cause analysis to identify and resolve complex problems impacting IT Infrastructure.
Work with the global IT team to undertake maintenance activities to ensure that the servers (both Cloud and on-premise) are secure to make sure IT infrastructure remains available and ‘fit for purpose’
Perform L2 and L3 incident management for Desktop and Server Infrastructure Technologies Supporting the systems administrator(s) with BAU support, providing an escalation point for high-level users and issues
Infrastructure innovation, in line with business plans and software development
Develop an understanding of ISO 27001 and assist with audits, compliance, and policy development
Perform root-cause analysis on cyber and compliance risks
Out-of-hours work to support global teams when required
Takes a lead role in developing documentation for the more complex technical areas. Mentor less experienced team members in the execution of their duties
Ensure security compliance of the IT infrastructure by carrying out remedial actions as required
What we are looking for
Excellent working knowledge of The Microsoft Cloud services and experience of building solutions around the,
Solid technical experience in supporting Microsoft server infrastructure (hardware and software)
Team Leader experience, generally focused around mentoring junior members of the team
Experienced engineer with an excellent record of server infrastructure, medium and large schedule rolls of Cloud first infrastructures
Experience working with MS Windows Server 2012/R2, ADFS, AD MS SharePoint, Exchange, PowerShell, Skype for business, Teams, O365, and Intune.
Working knowledge and experience of Hyper-V is essential
Experience of SQL server management
Technical experience Office 365 and administration of MS Azure
Be able to demonstrate advanced networking skills
Working knowledge of Microsoft Teams and Microsoft PowerApps and power platform builds
Knowledge of Microsoft Dynamics 360 or equivalent
Experience supporting Azure DevOP’s platforms, Maintain Blob Storage as well as other Microsoft cloud technologies
Have a positive ‘can do’ attitude, be willing to go the extra mile and suggest improvements to departmental processes
IT Project Management (Technical side) desirable
Excellent communication skills at all levels, be able to provide updates to the relevant individuals / teams as and when necessary
Solid understanding of General IT equipment e.g., Switch, routers, SaaS etc.
Experience in cybersecurity is desirable
Experience of 27001 is desirable (not audit level)
Experience designing and implementing CRM Systems is desirable
NB: The successful candidate will be required to pass our security screening procedures.
Our Head of CRM & Data Management will join a small fast paced team, with the ideal candidate having a background in SME’s working technically hands on with a strong understanding of HUBSPOT and data management.
The core purpose for this role in its first year is to lead on hubspot usage, educating and consulting with teams, reviewing, identifying and implementing solutions to help future proof the platform. You will be our in-house expert supporting a workforce of (approx.) 70 and have a strong understanding of CRM systems terminology and use at SME level. We are looking for someone who can ensure effective workflows.
You will be responsible for managing and overseeing our CRM whilst providing some light touch support on wider systems day to day. Our ideal candidate will have experience specifically working with Hubspot, with some understanding of Wordpress.
Working closely with our 3rd party support partners you will be responsible for finding the most efficient ways of using the CRM and systems environment more effectively.
Our Head of CRM & Data Management will have strong project management skills and technical ability. You will have demonstrable experience leading effective data management practices and processes.
If you are an experienced Hubspot CRM & Data Manager, Head of CRM or CRM Executive and are looking for a business where you can further your career, take autonomy and lead a visionary function then this opportunity is not to be missed!
LOCATION: UK-Wide, hybrid working available with offices in MediaCityUK, Bristol and London
SALARY: FTE £45,000
CONTRACT: Initial 1-year initial fixed term full time OR min 3 days per week, scope to become permanent. Flexible hours.
TO APPLY: Email your CV, cover letter and/or 1-2-minute video link* to jobs@wearecreative.uk by 28th July 2023 midday. Please complete our anonymous diversity and inclusion survey. Interviews will take place by video conference 4th August, short notice period/ immediate appointment preferred.
* Video link optional. Creative UK is an inclusive recruiter and happy to make adjustments to our selection process by request
CORE ACCOUNTABILITIES
Day to day CRM and data queries, working closely with 3rd party support where required
Auditing CRM use and recommended solutions for developing usage across wider teams
Lead internal training
Lead data management, sharing, processing and solutions to data-related problems
Manage processes that are conducive to increasing productivity, continuous integration and improvement.
Lead an internal data review, consultation, recommendations and project management
KEY RESPONSIBILITIES
HUBSPOT CRM
Support the team with campaign building and driving customer acquisition across our product portfolio.
Create and manage membership engagement campaigns and workflows
End-to-end email testing for link accuracy, legal compliance, mobile optimisation & deliverability
Manage campaign segmentation and data selection
Setting up automation systems to support lead nurturing through the funnel
Own, manage and maintain customer and prospect data in the CRM system, and work with teams to ensure accuracy and completeness
Analyse customer and lead data and behaviour to identify trends and insights that can inform marketing and communication strategies
Ongoing development of a suite of reports for marketing, sales and operations
Ongoing support and management of the Sales Hub, Marketing Hub and Operations Hub
Ongoing support and training to teams
DATA MANAGEMENT
Maintain and improve data management processes and accuracy across systems; primarily Hubspot and Office365 (used for wider company data storage)
Ongoing management of data imports, cleansing, duplication, data enrichment, list management and data compliance
Improve policies and procedures for data management, sharing and processing
Work closely with the Marketing team to understand Hubspot integrations e.g. website, events, stripe - ensuring the CRM is linked and effective across integrations
OTHER
Provide light touch support to our Office365 environment e.g. ad-hoc updating of user permissions, monitoring of data storage, distribution lists (training will be provided)
Ensure management of CRM and data is strategic, utilising subscriptions and negotiating costs where required
Work with the wider team to ensure our digital offerings to stakeholders are appropriate, secure and connected
This job description is not intended to be either prescriptive or exhaustive; it is issued as a framework to outline the main areas of responsibility at the time of writing
Required Experience, Knowledge and Skills:
CRM DEVELOPMENT experience, must have strong experience of work with HUBSPOT
Previous experience of working with large data sets and migrating data
PRO-ACTIVE, able to show initiative and to drive activity within deadlines.
Excellent COMMUNICATION skills, able to engage effectively with colleagues at all levels.
ORGANISED with experience of working to tight deadlines.
PROJECT MANAGEMENT: knowledge of tools and managing projects from start to end
DATA MANAGEMENT experience with data functions (collection, analysis, distribution, GDPR)
Knowledge of Office365 & Wordpress (desirable)
All our employees will be expected to demonstrate behaviours associated with our company values. Our values drive the way we work; how we do things is just as important as what we do.
We join the dots; collaboration is in our DNA
We support and empower; we are here to make a difference
We are curious, open & honest
We celebrate difference & value equality of opportunity
OUR PEOPLE PERKS
Fully flexible hybrid working
Pension enrolment from 3 months service, 5% employer contribution
Cycle 2 Work scheme, in partnership with Halfords
Benefits hub, discounts across a broad range of partners
Life Assurance & BUPA private medical (1 years service)
Employee Assistance Programme, Health Assured
Mental Health Guardians
Summer Fridays, finish at 3pm every Friday throughout July & August
Your birthday off as paid leave, extra days off over the annual festive period
2 paid volunteer days per year to give something back to the community
Diversity Changes Everything: We value difference and celebrate the creativity that it brings.
We are committed to improving diversity and inclusion across our organisation and industry by championing a variety of backgrounds, perspectives, identities and talents.
Jul 05, 2023
Full time
Our Head of CRM & Data Management will join a small fast paced team, with the ideal candidate having a background in SME’s working technically hands on with a strong understanding of HUBSPOT and data management.
The core purpose for this role in its first year is to lead on hubspot usage, educating and consulting with teams, reviewing, identifying and implementing solutions to help future proof the platform. You will be our in-house expert supporting a workforce of (approx.) 70 and have a strong understanding of CRM systems terminology and use at SME level. We are looking for someone who can ensure effective workflows.
You will be responsible for managing and overseeing our CRM whilst providing some light touch support on wider systems day to day. Our ideal candidate will have experience specifically working with Hubspot, with some understanding of Wordpress.
Working closely with our 3rd party support partners you will be responsible for finding the most efficient ways of using the CRM and systems environment more effectively.
Our Head of CRM & Data Management will have strong project management skills and technical ability. You will have demonstrable experience leading effective data management practices and processes.
If you are an experienced Hubspot CRM & Data Manager, Head of CRM or CRM Executive and are looking for a business where you can further your career, take autonomy and lead a visionary function then this opportunity is not to be missed!
LOCATION: UK-Wide, hybrid working available with offices in MediaCityUK, Bristol and London
SALARY: FTE £45,000
CONTRACT: Initial 1-year initial fixed term full time OR min 3 days per week, scope to become permanent. Flexible hours.
TO APPLY: Email your CV, cover letter and/or 1-2-minute video link* to jobs@wearecreative.uk by 28th July 2023 midday. Please complete our anonymous diversity and inclusion survey. Interviews will take place by video conference 4th August, short notice period/ immediate appointment preferred.
* Video link optional. Creative UK is an inclusive recruiter and happy to make adjustments to our selection process by request
CORE ACCOUNTABILITIES
Day to day CRM and data queries, working closely with 3rd party support where required
Auditing CRM use and recommended solutions for developing usage across wider teams
Lead internal training
Lead data management, sharing, processing and solutions to data-related problems
Manage processes that are conducive to increasing productivity, continuous integration and improvement.
Lead an internal data review, consultation, recommendations and project management
KEY RESPONSIBILITIES
HUBSPOT CRM
Support the team with campaign building and driving customer acquisition across our product portfolio.
Create and manage membership engagement campaigns and workflows
End-to-end email testing for link accuracy, legal compliance, mobile optimisation & deliverability
Manage campaign segmentation and data selection
Setting up automation systems to support lead nurturing through the funnel
Own, manage and maintain customer and prospect data in the CRM system, and work with teams to ensure accuracy and completeness
Analyse customer and lead data and behaviour to identify trends and insights that can inform marketing and communication strategies
Ongoing development of a suite of reports for marketing, sales and operations
Ongoing support and management of the Sales Hub, Marketing Hub and Operations Hub
Ongoing support and training to teams
DATA MANAGEMENT
Maintain and improve data management processes and accuracy across systems; primarily Hubspot and Office365 (used for wider company data storage)
Ongoing management of data imports, cleansing, duplication, data enrichment, list management and data compliance
Improve policies and procedures for data management, sharing and processing
Work closely with the Marketing team to understand Hubspot integrations e.g. website, events, stripe - ensuring the CRM is linked and effective across integrations
OTHER
Provide light touch support to our Office365 environment e.g. ad-hoc updating of user permissions, monitoring of data storage, distribution lists (training will be provided)
Ensure management of CRM and data is strategic, utilising subscriptions and negotiating costs where required
Work with the wider team to ensure our digital offerings to stakeholders are appropriate, secure and connected
This job description is not intended to be either prescriptive or exhaustive; it is issued as a framework to outline the main areas of responsibility at the time of writing
Required Experience, Knowledge and Skills:
CRM DEVELOPMENT experience, must have strong experience of work with HUBSPOT
Previous experience of working with large data sets and migrating data
PRO-ACTIVE, able to show initiative and to drive activity within deadlines.
Excellent COMMUNICATION skills, able to engage effectively with colleagues at all levels.
ORGANISED with experience of working to tight deadlines.
PROJECT MANAGEMENT: knowledge of tools and managing projects from start to end
DATA MANAGEMENT experience with data functions (collection, analysis, distribution, GDPR)
Knowledge of Office365 & Wordpress (desirable)
All our employees will be expected to demonstrate behaviours associated with our company values. Our values drive the way we work; how we do things is just as important as what we do.
We join the dots; collaboration is in our DNA
We support and empower; we are here to make a difference
We are curious, open & honest
We celebrate difference & value equality of opportunity
OUR PEOPLE PERKS
Fully flexible hybrid working
Pension enrolment from 3 months service, 5% employer contribution
Cycle 2 Work scheme, in partnership with Halfords
Benefits hub, discounts across a broad range of partners
Life Assurance & BUPA private medical (1 years service)
Employee Assistance Programme, Health Assured
Mental Health Guardians
Summer Fridays, finish at 3pm every Friday throughout July & August
Your birthday off as paid leave, extra days off over the annual festive period
2 paid volunteer days per year to give something back to the community
Diversity Changes Everything: We value difference and celebrate the creativity that it brings.
We are committed to improving diversity and inclusion across our organisation and industry by championing a variety of backgrounds, perspectives, identities and talents.
Overview: We are looking for an ambitious and energetic Business Development Manager in order to grow our UK Business by promoting our (SaaS) products to generate sales.
Location: Remote with travel to clients locations and in person meetings (if required)
Hours: 40 Hours a week, Flexible schedule
Reporting to : Chief Operation Officer
Number of Positions: 4
This is a permanent, full-time position with a competitive salary and high OTE potential (details below)
Employer Profile:
Osmosys is a client centric IT services company that focuses on delivering innovative and tangible solutions that add value to our clients’ business. Established in 2004, Osmosys has supported a wide variety of Clients globally. As a Microsoft Gold Partner and with 125+ skilled employees, we pride ourselves on offering exceptional consultancy and customer service to ensure that we scope and design solutions that will add tangible benefits to our clients’ business both in the short and long-term.
Working with our Business Partners, we have expanded into new countries and regions around the world, delivering solutions for a variety of real world and business challenges.
We are now looking to expand our presence in the UK and are looking for a Sales and Business Development professional to join our team.
Job Purpose:
With a chance to join a company experiencing Phenomenal Growth and Success, the BDM will focus on selling our software solutions and ensure prospects are aware of the USPs, added value and benefits of choosing Osmosys.
The focus will be to sell our mobile/SaaS-based product, www.incidentreporter365.com and it’s variants across various industries, including, but not limited to, warehouses, packaging, food, property management, recycling, manufacturing, social care in the UK market.
Key Responsibilities:
Responsible for the end-to-end sales process, from prospecting and giving demonstrations to negotiating and closing with a focus on, but not limited to:
This is a new business hunting role. There are no account management duties for this role
Helping to progress deals through the sales pipeline to closure
Setting up and running sales campaigns to target prospects
Working with marketing to create or update relevant content assets as needed
Keeping records of subscriptions to help with billing, invoicing and renewals
Researching specific target markets, verticals and companies to identify prospects
Achieving goals and revenue targets, with the vision to see growth opportunities
Limited travel to meet prospects, although mainly video calling in the current environment
Work with offering managers to expand the brand/product into new markets
Form strong relationships with key customers, and Identify areas of growth for SaaS and assigned products sets
Prepare and promote sales briefings and presentations for SaaS and assigned products
Attending conferences, meetings, and industry events to showcase our products
Support NPI launches relevant to our product offerings
Maintain a close and regular view of market conditions for the brand/product
Any other reasonable duties that may be required.
Essential Candidate Requirements:
Experience in product selling, marketing, or related fields
Strong selling skills with a high level of personal belief and passion
Good planning, organizational and problem-solving skills
Ability to work under pressure and against tight timelines
Ability to flourish with minimal guidance, be proactive and handle uncertainties
Ability to leverage digital marketing channels to increase product awareness
Timely production of regular and ad hoc sales reports, keeping up to date with market changes, developments, new products and competitor awareness
Completion of customer activities and the updating of sales pipeline using the Osmosys CRM system
Experience of and gravitas consistent with selling to decision makers
Experience and knowledge in working with software solutions, added value services, managed services with a consultative approach
Must be highly organised and able to manage multiple projects at once
Candidate must have strong presentation and writing skills in addition to ideally having technical knowledge
Must have knowledge of Microsoft Word, Excel, and PowerPoint, CRM systems and Sales order processes
Able to build relationships, understand client needs and provide a solution
Can provide a detailed overview of targets hit, achievements, KPIs and breakdown of responsibilities
Desired Skills, Experience & Qualifications:
Business development experience with remote working capabilities
A degree in a relevant field is preferred but not essential
The ability to work in a fast-paced environment where flexibility is essential
Enjoys taking the initiative while seeking advice and support where appropriate
Must be a self-starter, with a genuine drive to achieve/exceed targets and expectations
Actively seeks out continuous self-development, broadening knowledge and experience
Experience within Health and Safety and/or Manufacturing environments is an added bonus
We Offer:
We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
A culture that fosters inclusion, diversity and innovation
Company Laptop and Phone
If this is your dream role, then we'd love to hear from you.
Compensation Structure:
This role comes with a competitive basic annual salary in the range of £ 32000 – £ 45000 (depending on experience).
Additional pay: Attractive, uncapped commission structure designed to deliver on-target earnings (OTE)
Bonus scheme
Commission pay (uncapped)
Performance bonus
Yearly bonus
Commission details will be shared during the interview process
Benefits:
Other benefits include:
Four weeks' annual leave (plus bank holidays)
Company pension
Flexible schedule
Referral programme
.
May 09, 2022
Full time
Overview: We are looking for an ambitious and energetic Business Development Manager in order to grow our UK Business by promoting our (SaaS) products to generate sales.
Location: Remote with travel to clients locations and in person meetings (if required)
Hours: 40 Hours a week, Flexible schedule
Reporting to : Chief Operation Officer
Number of Positions: 4
This is a permanent, full-time position with a competitive salary and high OTE potential (details below)
Employer Profile:
Osmosys is a client centric IT services company that focuses on delivering innovative and tangible solutions that add value to our clients’ business. Established in 2004, Osmosys has supported a wide variety of Clients globally. As a Microsoft Gold Partner and with 125+ skilled employees, we pride ourselves on offering exceptional consultancy and customer service to ensure that we scope and design solutions that will add tangible benefits to our clients’ business both in the short and long-term.
Working with our Business Partners, we have expanded into new countries and regions around the world, delivering solutions for a variety of real world and business challenges.
We are now looking to expand our presence in the UK and are looking for a Sales and Business Development professional to join our team.
Job Purpose:
With a chance to join a company experiencing Phenomenal Growth and Success, the BDM will focus on selling our software solutions and ensure prospects are aware of the USPs, added value and benefits of choosing Osmosys.
The focus will be to sell our mobile/SaaS-based product, www.incidentreporter365.com and it’s variants across various industries, including, but not limited to, warehouses, packaging, food, property management, recycling, manufacturing, social care in the UK market.
Key Responsibilities:
Responsible for the end-to-end sales process, from prospecting and giving demonstrations to negotiating and closing with a focus on, but not limited to:
This is a new business hunting role. There are no account management duties for this role
Helping to progress deals through the sales pipeline to closure
Setting up and running sales campaigns to target prospects
Working with marketing to create or update relevant content assets as needed
Keeping records of subscriptions to help with billing, invoicing and renewals
Researching specific target markets, verticals and companies to identify prospects
Achieving goals and revenue targets, with the vision to see growth opportunities
Limited travel to meet prospects, although mainly video calling in the current environment
Work with offering managers to expand the brand/product into new markets
Form strong relationships with key customers, and Identify areas of growth for SaaS and assigned products sets
Prepare and promote sales briefings and presentations for SaaS and assigned products
Attending conferences, meetings, and industry events to showcase our products
Support NPI launches relevant to our product offerings
Maintain a close and regular view of market conditions for the brand/product
Any other reasonable duties that may be required.
Essential Candidate Requirements:
Experience in product selling, marketing, or related fields
Strong selling skills with a high level of personal belief and passion
Good planning, organizational and problem-solving skills
Ability to work under pressure and against tight timelines
Ability to flourish with minimal guidance, be proactive and handle uncertainties
Ability to leverage digital marketing channels to increase product awareness
Timely production of regular and ad hoc sales reports, keeping up to date with market changes, developments, new products and competitor awareness
Completion of customer activities and the updating of sales pipeline using the Osmosys CRM system
Experience of and gravitas consistent with selling to decision makers
Experience and knowledge in working with software solutions, added value services, managed services with a consultative approach
Must be highly organised and able to manage multiple projects at once
Candidate must have strong presentation and writing skills in addition to ideally having technical knowledge
Must have knowledge of Microsoft Word, Excel, and PowerPoint, CRM systems and Sales order processes
Able to build relationships, understand client needs and provide a solution
Can provide a detailed overview of targets hit, achievements, KPIs and breakdown of responsibilities
Desired Skills, Experience & Qualifications:
Business development experience with remote working capabilities
A degree in a relevant field is preferred but not essential
The ability to work in a fast-paced environment where flexibility is essential
Enjoys taking the initiative while seeking advice and support where appropriate
Must be a self-starter, with a genuine drive to achieve/exceed targets and expectations
Actively seeks out continuous self-development, broadening knowledge and experience
Experience within Health and Safety and/or Manufacturing environments is an added bonus
We Offer:
We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
A culture that fosters inclusion, diversity and innovation
Company Laptop and Phone
If this is your dream role, then we'd love to hear from you.
Compensation Structure:
This role comes with a competitive basic annual salary in the range of £ 32000 – £ 45000 (depending on experience).
Additional pay: Attractive, uncapped commission structure designed to deliver on-target earnings (OTE)
Bonus scheme
Commission pay (uncapped)
Performance bonus
Yearly bonus
Commission details will be shared during the interview process
Benefits:
Other benefits include:
Four weeks' annual leave (plus bank holidays)
Company pension
Flexible schedule
Referral programme
.
UK Power Networks (Operations) Ltd
Borehamwood, Hertfordshire
78388 The Connection Coordinator will report to the Team Leader and will work within Connections Services, Network Operations based in our Borehamwood office. You will be a permanent employee You will attract a salary of 29,674 per annum and a bonus of 3%. Close Date: 11th April 2024. We also provide the following additional benefits Annual Leave Personal Pension Plan - Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%) Tenancy Loan Deposit scheme Tax efficient benefits: cycle to work scheme Season ticket loan Occupational Health support Switched On - scheme providing discount on hundreds of retailers products. Discounted access to sports and social clubs Employee Assistance Programme. Job Purpose: Connections Services is responsible for the end-to-end service provision of metered connections to customers who require a new or altered service within the Broad Measure of Customer Service (BMoCS) minor category. This includes services of 1 to 4 properties or power requirements up to 69kVA. Dimensions: Responsible for the end-to-end process of all works up to 69kVA in categories LVSSA & LVSSB. This incorporates the raising of enquires, through to the quotation stage, to the scheduling of the delivery teams to complete the work. You will provide excellent service to customers, and providing quotations, booking site visits, processing payment, raising MPAN numbers and co-ordinating the execution of the work programming. This will require the post holder to be the contact for a customer and to support them through each stage of the job. Principal Accountabilities: Develop great relationships with customers Receive and process the customer's initial enquiries Facilitate the booking of surveyor site visits Raise, issue and manage customer's quotations Process payments for customers Operate work management tools (SAP and SAP CRM) and PC systems to help plan, issuing and completion of work Liaise with both operatives and contractors to support with any site issues Help investigate customer complaints and escalate Record and co-ordinate Electricity Guaranteed Standards and GSOP Standards To assist with any compliance or UAT projects To assist the management team in the progression of the team and department, through other projects/ tasks that benefit the wider Connection services team. This may include financial, business process, regulatory or compliance activities What we are looking for: Excellent customer service experience Desire to develop and succeed Computer literate and use a variety of systems with fast and accurate keyboard skills Work co-operatively with others to achieve shared goals and improve the contribution of all members of the team Initiative to resolve problems Nature and Scope: The Connections Coordinator role within the Connection Services department is without question one of the most crucial and rewarding roles within the business due to its direct influence and effect to the UK Power Networks BMoCS performance. The nature of the business is such that the vast majority (at least 70%) of customers are one-off transactional customers; there is therefore only one chance to create a positive and lasting impression of the business. This requires customer-facing staff of the highest calibre that have been trained in and can explain technical and practical aspects in a way that can be understood by customers. The Connection Coordinator will report directly to the Connection services Team Leader Please Note: Internal candidates are eligible to apply for internal positions once they have completed any contractual probationary period. Health & Safety Responsibilities Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control and those who might be affected by the work undertaken, i.e. public, visitors and employees of other organisations. This includes briefing individuals working for them and ensuring there is the necessary understanding, competence and application of requirements to work safely and without harming the environment. Employees will ensure they understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly where work activities can have an adverse impact upon the environment, and where there are legal requirements, employees will understand those impacts and the controls they must ensure are applied. If in doubt ask! We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
Apr 18, 2024
Full time
78388 The Connection Coordinator will report to the Team Leader and will work within Connections Services, Network Operations based in our Borehamwood office. You will be a permanent employee You will attract a salary of 29,674 per annum and a bonus of 3%. Close Date: 11th April 2024. We also provide the following additional benefits Annual Leave Personal Pension Plan - Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%) Tenancy Loan Deposit scheme Tax efficient benefits: cycle to work scheme Season ticket loan Occupational Health support Switched On - scheme providing discount on hundreds of retailers products. Discounted access to sports and social clubs Employee Assistance Programme. Job Purpose: Connections Services is responsible for the end-to-end service provision of metered connections to customers who require a new or altered service within the Broad Measure of Customer Service (BMoCS) minor category. This includes services of 1 to 4 properties or power requirements up to 69kVA. Dimensions: Responsible for the end-to-end process of all works up to 69kVA in categories LVSSA & LVSSB. This incorporates the raising of enquires, through to the quotation stage, to the scheduling of the delivery teams to complete the work. You will provide excellent service to customers, and providing quotations, booking site visits, processing payment, raising MPAN numbers and co-ordinating the execution of the work programming. This will require the post holder to be the contact for a customer and to support them through each stage of the job. Principal Accountabilities: Develop great relationships with customers Receive and process the customer's initial enquiries Facilitate the booking of surveyor site visits Raise, issue and manage customer's quotations Process payments for customers Operate work management tools (SAP and SAP CRM) and PC systems to help plan, issuing and completion of work Liaise with both operatives and contractors to support with any site issues Help investigate customer complaints and escalate Record and co-ordinate Electricity Guaranteed Standards and GSOP Standards To assist with any compliance or UAT projects To assist the management team in the progression of the team and department, through other projects/ tasks that benefit the wider Connection services team. This may include financial, business process, regulatory or compliance activities What we are looking for: Excellent customer service experience Desire to develop and succeed Computer literate and use a variety of systems with fast and accurate keyboard skills Work co-operatively with others to achieve shared goals and improve the contribution of all members of the team Initiative to resolve problems Nature and Scope: The Connections Coordinator role within the Connection Services department is without question one of the most crucial and rewarding roles within the business due to its direct influence and effect to the UK Power Networks BMoCS performance. The nature of the business is such that the vast majority (at least 70%) of customers are one-off transactional customers; there is therefore only one chance to create a positive and lasting impression of the business. This requires customer-facing staff of the highest calibre that have been trained in and can explain technical and practical aspects in a way that can be understood by customers. The Connection Coordinator will report directly to the Connection services Team Leader Please Note: Internal candidates are eligible to apply for internal positions once they have completed any contractual probationary period. Health & Safety Responsibilities Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control and those who might be affected by the work undertaken, i.e. public, visitors and employees of other organisations. This includes briefing individuals working for them and ensuring there is the necessary understanding, competence and application of requirements to work safely and without harming the environment. Employees will ensure they understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly where work activities can have an adverse impact upon the environment, and where there are legal requirements, employees will understand those impacts and the controls they must ensure are applied. If in doubt ask! We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
Software Project Manager Location: Central London (Hybrid, 2 p/w) Salary: up to 75,000 Are you a Software Project Manager with experience strong experience working in multi-faceted roles? Are you looking for a new opportunity to join a growing IT team with clear progression and growth? I'm working with a market-leading client with a requirement for a Project Manager! The Role: As a business-wide Project Manager, your primary responsibility is to ensure successful internal software project delivery, as well as helping to define business requirements and mapping out IT architecture. You will be instrumental in bridging the gap between business requirements and technology solutions, playing a vital role in analysing, designing, and implementing projects that align with organisational and end user goals. The Client: The client is a well-established fintech business with more than 3000 employees worldwide. They work with cutting edge technologies, and have lots of opportunities for growth, progression and professional development. Requirements: Bachelor's degree in information management, computer science, or a related field. Formal Project Management qualifications. 3+ years of experience in Project Delivery. Strong experience in project managing and delivering IT projects (software and data). Experience working with stakeholders to gather and analyse business requirements. Proven ability to develop and implement solutions that optimise business operations. Excellent communication skills, both written and verbal. Strong analytical and problem-solving skills. Experience with project management tools and methodologies. Desirable: Knowledge of CRM system implementation. Knowledge or interest in Artificial Intelligence or Machine Learning. If you are eager to learn and have strong experience with the skill set above, and the role looks like a great fit, then please send your updated CV to (url removed) and we can schedule a conversation to discuss your application. INTERVIEW IMMEDIATELY - FAST OFFER Software Project Manager Location: Central London (Hybrid, 2 p/w) Salary: up to 75,000 In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 18, 2024
Full time
Software Project Manager Location: Central London (Hybrid, 2 p/w) Salary: up to 75,000 Are you a Software Project Manager with experience strong experience working in multi-faceted roles? Are you looking for a new opportunity to join a growing IT team with clear progression and growth? I'm working with a market-leading client with a requirement for a Project Manager! The Role: As a business-wide Project Manager, your primary responsibility is to ensure successful internal software project delivery, as well as helping to define business requirements and mapping out IT architecture. You will be instrumental in bridging the gap between business requirements and technology solutions, playing a vital role in analysing, designing, and implementing projects that align with organisational and end user goals. The Client: The client is a well-established fintech business with more than 3000 employees worldwide. They work with cutting edge technologies, and have lots of opportunities for growth, progression and professional development. Requirements: Bachelor's degree in information management, computer science, or a related field. Formal Project Management qualifications. 3+ years of experience in Project Delivery. Strong experience in project managing and delivering IT projects (software and data). Experience working with stakeholders to gather and analyse business requirements. Proven ability to develop and implement solutions that optimise business operations. Excellent communication skills, both written and verbal. Strong analytical and problem-solving skills. Experience with project management tools and methodologies. Desirable: Knowledge of CRM system implementation. Knowledge or interest in Artificial Intelligence or Machine Learning. If you are eager to learn and have strong experience with the skill set above, and the role looks like a great fit, then please send your updated CV to (url removed) and we can schedule a conversation to discuss your application. INTERVIEW IMMEDIATELY - FAST OFFER Software Project Manager Location: Central London (Hybrid, 2 p/w) Salary: up to 75,000 In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
D365 Power Platform Architect - Permanent - Remote in the UK - Must have full right to work in the UK - Up to £75k per annum + benefits VIQU have partnered with a leading IT service provider who is currently seeking an experienced D365 Power Platform Architect to join their team in Birmingham. Key Responsibilities of the D365 Power Platform Architect Deliver Dynamics 365 CE & Power Platform consultancy best practice, working with on-premise (CE) and cloud deployments. Lead workshops, requirement gathering activity with customers Write design documents. Demonstrate Dynamics Sales, Customer Service, Field Service and Marketing module capabilities Deliver Dynamics CRM solution customisation and configurations, workflows and reporting. Troubleshoot, analysing and where possible resolving issues where solution is not working as designed. Use Power platform to build power apps, power pages, flows and reports. Provide technical consultancy on new projects, enhancements and change requests. Deliver technical design to extend Dynamics 365 or Power Platform using plugins. Modify existing and configure new functions in line with customer requirements As a Dynamics Consultant you will use your own initiative to configure, test and deploy processes to specifications devised by the business consultants and project managers in a precise and efficient manner to specific deadlines Support customers solutions by investigating, reviewing and resolving issues raised. Ensuring customer satisfaction in delivering support. Liaising with our Partners and Microsoft technical support on issues within the product that are impacting customer solutions. Supporting the Sales team with pre-sales scenarios technical scenarios. Provide "art of the possible" on Dynamics and Power Platform for our customers. Advise our customers on possibilities of automating their existing processes using Dynamics and Power Platform Essential Experience required of an Enterprise Architect Proven experience delivering on premise and online Microsoft Dynamics 365 Power Platform and CE solutions Experience in compiling Functional Design Documents and conducting Fit/Gap analysis Extensive knowledge of supporting tools/applications within the Microsoft stack and their capabilities alongside Dynamics 365. Experience with .Net, JavaScript, HTML, Json, SQL is beneficial. Experience in data migration and data management in projects Configuring and delivering MS Dynamics solutions to a wide range of markets. Good knowledge of out of box configuration of Dynamic CE as well as writing and build additional functionality where required. Excellent stakeholder engagement and management needed Ability and willingness to travel as required Excellent verbal and written communication skills Benefits: 25 days annual Leave Employee assistance programmes (EAP) Growth and development of your career Pension scheme Income protection Awards/incentives/bonuses To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Storm Robertson , by exploring the VIQU IT Recruitment website.
Apr 18, 2024
Full time
D365 Power Platform Architect - Permanent - Remote in the UK - Must have full right to work in the UK - Up to £75k per annum + benefits VIQU have partnered with a leading IT service provider who is currently seeking an experienced D365 Power Platform Architect to join their team in Birmingham. Key Responsibilities of the D365 Power Platform Architect Deliver Dynamics 365 CE & Power Platform consultancy best practice, working with on-premise (CE) and cloud deployments. Lead workshops, requirement gathering activity with customers Write design documents. Demonstrate Dynamics Sales, Customer Service, Field Service and Marketing module capabilities Deliver Dynamics CRM solution customisation and configurations, workflows and reporting. Troubleshoot, analysing and where possible resolving issues where solution is not working as designed. Use Power platform to build power apps, power pages, flows and reports. Provide technical consultancy on new projects, enhancements and change requests. Deliver technical design to extend Dynamics 365 or Power Platform using plugins. Modify existing and configure new functions in line with customer requirements As a Dynamics Consultant you will use your own initiative to configure, test and deploy processes to specifications devised by the business consultants and project managers in a precise and efficient manner to specific deadlines Support customers solutions by investigating, reviewing and resolving issues raised. Ensuring customer satisfaction in delivering support. Liaising with our Partners and Microsoft technical support on issues within the product that are impacting customer solutions. Supporting the Sales team with pre-sales scenarios technical scenarios. Provide "art of the possible" on Dynamics and Power Platform for our customers. Advise our customers on possibilities of automating their existing processes using Dynamics and Power Platform Essential Experience required of an Enterprise Architect Proven experience delivering on premise and online Microsoft Dynamics 365 Power Platform and CE solutions Experience in compiling Functional Design Documents and conducting Fit/Gap analysis Extensive knowledge of supporting tools/applications within the Microsoft stack and their capabilities alongside Dynamics 365. Experience with .Net, JavaScript, HTML, Json, SQL is beneficial. Experience in data migration and data management in projects Configuring and delivering MS Dynamics solutions to a wide range of markets. Good knowledge of out of box configuration of Dynamic CE as well as writing and build additional functionality where required. Excellent stakeholder engagement and management needed Ability and willingness to travel as required Excellent verbal and written communication skills Benefits: 25 days annual Leave Employee assistance programmes (EAP) Growth and development of your career Pension scheme Income protection Awards/incentives/bonuses To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Storm Robertson , by exploring the VIQU IT Recruitment website.
Senior Marketing Specialist (HubSpot) - Edinburgh Hybrid - To 50K Candidates must have a proven track record working with HubSpot to be considered Lorien's client, a great central Edinburgh based firm who started out in the SEO domain and have since grown and evolved to become a key name in the Digital Transformation and CRM space, is looking for a Senior (Inbound) Marketing specialist with a solid grasp of HubSpot to come on board, take the reins across the duties below, and join a team we've recently introduced great new talent into ourselves. As well as flexible hybrid working and an office in the heart of the city centre (very commutable by train/bus/tram), they also offer a comprehensive benefits package, ongoing funded and supported training and upskilling opportunities, and a lot more. Here's what you'll get up to: Using your expertise and position as the key client contact and internal Project Manager for each account you own to craft and manage inbound strategies, liaising closely with personnel from across the business including service, sales and tech Assess and fulfil customer requirements using the full extent of HubSpot and its marketing functionality (including Automation/Ads/Email and Landing Pages/Campaigns and Assets/Lead Capture/etc.) Organise and drive cross-functional team members, and line up strategies from other departments to deliver value-adding results Ensure ongoing and fruitful relationships between the business and its accounts, and identifying commercial opportunities to upsell/implement new services And what they'd like to see in you: Previous record of delivering marketing projects and campaign management Demonstrable background with HubSpot Preferably a background in digital agency / marketing organisations Ability to work in a cross-functional team setting and bring a commercial mindset to the table Willingness to mentor less senior personnel to improve the function as you upskill yourself There is plenty more we can say about this fantastic firm and opportunity, so if this sounds like a great next step for you and you're up to the challenge, let us know and pop your latest CV over for us to discuss! Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Apr 18, 2024
Full time
Senior Marketing Specialist (HubSpot) - Edinburgh Hybrid - To 50K Candidates must have a proven track record working with HubSpot to be considered Lorien's client, a great central Edinburgh based firm who started out in the SEO domain and have since grown and evolved to become a key name in the Digital Transformation and CRM space, is looking for a Senior (Inbound) Marketing specialist with a solid grasp of HubSpot to come on board, take the reins across the duties below, and join a team we've recently introduced great new talent into ourselves. As well as flexible hybrid working and an office in the heart of the city centre (very commutable by train/bus/tram), they also offer a comprehensive benefits package, ongoing funded and supported training and upskilling opportunities, and a lot more. Here's what you'll get up to: Using your expertise and position as the key client contact and internal Project Manager for each account you own to craft and manage inbound strategies, liaising closely with personnel from across the business including service, sales and tech Assess and fulfil customer requirements using the full extent of HubSpot and its marketing functionality (including Automation/Ads/Email and Landing Pages/Campaigns and Assets/Lead Capture/etc.) Organise and drive cross-functional team members, and line up strategies from other departments to deliver value-adding results Ensure ongoing and fruitful relationships between the business and its accounts, and identifying commercial opportunities to upsell/implement new services And what they'd like to see in you: Previous record of delivering marketing projects and campaign management Demonstrable background with HubSpot Preferably a background in digital agency / marketing organisations Ability to work in a cross-functional team setting and bring a commercial mindset to the table Willingness to mentor less senior personnel to improve the function as you upskill yourself There is plenty more we can say about this fantastic firm and opportunity, so if this sounds like a great next step for you and you're up to the challenge, let us know and pop your latest CV over for us to discuss! Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Job Title: Project Manager Location: Hybrid working (Client based in Northampton) Contract: Permanent Full Time The role of Project Manager Our client, who is based in Northampton and is a Microsoft Dynamics Partner, has a new opening for a Project Manager to join their existing team on a full-time basis. The successful candidate will have experience of working with customers and implementing Microsoft solutions, primarily Microsoft Dynamics 365 CRM and Dynamics Power Apps Portals. Essential Skills: 2+ years' experience of technical project management Understanding of the full project lifecycle from business analysis to delivery Project management methodology, such as knowledge of Agile Able to develop a comprehensive project plan that includes scope, timelines, communication plan, risk analysis and migration plans if applicable Stakeholder management skills Presentation and communication skills Experience of managing various external suppliers Experience of using project delivery tools such as Azure DevOps, Trello, Jira and use of Scrum or Kanban boards Business analysis, user scenario mapping, defining requirements Able to manage multiple delivery projects simultaneously Able to participate in aspects of project delivery such as testing and systems configuration. Desirable Skills: Microsoft Dynamics 365, Microsoft Power Apps Platform, Microsoft Portals / Power Pages Microsoft Azure Power BI SharePoint Experience of working within a consulting environment Experience of implementing Microsoft solutions such as Dynamics 365, Power Apps, Power BI and Azure Experience with corporate websites, intranets and extranets. Benefits Package: Salary DOE 48k- 54k Additional Bonus payable against gaining specific Microsoft certifications 31 days annual leave inclusive of bank holidays Company Pension Scheme Hybrid working arrangement Access to learning resources and Continuous Professional Development We aim to respond to all applicants within 5 days - to avoid missing out please apply today.
Apr 18, 2024
Full time
Job Title: Project Manager Location: Hybrid working (Client based in Northampton) Contract: Permanent Full Time The role of Project Manager Our client, who is based in Northampton and is a Microsoft Dynamics Partner, has a new opening for a Project Manager to join their existing team on a full-time basis. The successful candidate will have experience of working with customers and implementing Microsoft solutions, primarily Microsoft Dynamics 365 CRM and Dynamics Power Apps Portals. Essential Skills: 2+ years' experience of technical project management Understanding of the full project lifecycle from business analysis to delivery Project management methodology, such as knowledge of Agile Able to develop a comprehensive project plan that includes scope, timelines, communication plan, risk analysis and migration plans if applicable Stakeholder management skills Presentation and communication skills Experience of managing various external suppliers Experience of using project delivery tools such as Azure DevOps, Trello, Jira and use of Scrum or Kanban boards Business analysis, user scenario mapping, defining requirements Able to manage multiple delivery projects simultaneously Able to participate in aspects of project delivery such as testing and systems configuration. Desirable Skills: Microsoft Dynamics 365, Microsoft Power Apps Platform, Microsoft Portals / Power Pages Microsoft Azure Power BI SharePoint Experience of working within a consulting environment Experience of implementing Microsoft solutions such as Dynamics 365, Power Apps, Power BI and Azure Experience with corporate websites, intranets and extranets. Benefits Package: Salary DOE 48k- 54k Additional Bonus payable against gaining specific Microsoft certifications 31 days annual leave inclusive of bank holidays Company Pension Scheme Hybrid working arrangement Access to learning resources and Continuous Professional Development We aim to respond to all applicants within 5 days - to avoid missing out please apply today.
Elizabeth Michael Associates
Nottingham, Nottinghamshire
SPECALIST SUPPORT ADMINISTRATOR / TEMP - PERM NG12, NOTTINGHAM 9:00AM - 5:00PM MONDAY - FRIDAY £11.44 PER HOUR START ASAP TEMP TO PERM Responsabilities: - Inputting client data and risk information into a CRM system - Carrying out new business and renewal due diligence - Carrying out credit checks, google searches - Carrying out post inception administrative tasks - Providing administrative support to the Account Handlers - Providing Telephone support to the team - Dealing with incoming and outgoing post - Updating claims from reports provided by Insurers. - Issuing physical renewal invitations to clients within a 21-day period from list provided by line manager Essential Experience: - Able to work on their own and as part of a team - Excellent IT skills on Microsoft office knowledge - Highly organised - Previous admin experience
Apr 18, 2024
Full time
SPECALIST SUPPORT ADMINISTRATOR / TEMP - PERM NG12, NOTTINGHAM 9:00AM - 5:00PM MONDAY - FRIDAY £11.44 PER HOUR START ASAP TEMP TO PERM Responsabilities: - Inputting client data and risk information into a CRM system - Carrying out new business and renewal due diligence - Carrying out credit checks, google searches - Carrying out post inception administrative tasks - Providing administrative support to the Account Handlers - Providing Telephone support to the team - Dealing with incoming and outgoing post - Updating claims from reports provided by Insurers. - Issuing physical renewal invitations to clients within a 21-day period from list provided by line manager Essential Experience: - Able to work on their own and as part of a team - Excellent IT skills on Microsoft office knowledge - Highly organised - Previous admin experience
Responsive Engineering
Newcastle Upon Tyne, Tyne And Wear
Job title: Epicor ERP Systems Administrator Location : Newcastle upon Tyne Salary: £32,000 - £38,000 per year - Depending on experience. Job Type: Full-time, permanent. About the Role: We are looking for an experienced and motivated Epicor ERP systems administrator to join our IT team and support our finance, planning, supply chain and manufacturing operations. You will be responsible for maintaining, troubleshooting, and enhancing our Epicor ERP system and related applications, ensuring optimal performance and security. You will also provide technical support and training to end-users and collaborate with other IT staff and business stakeholders on system development and improvement projects. As a relatively green field site, this is a great role for someone wishing to step up to the next level, or an experienced systems admin. wishing to own and create this new capability layer as part of our overall technology roadmap. Key Responsibilities: Provide first and second level technical support for Epicor ERP system and related applications and resolve issues in a timely and professional manner. Manage Epicor ERP system security and user access and ensure compliance with company policies. Plan, test, and deploy Epicor ERP releases, upgrades, patches, and enhancements, and ensure minimal disruption to business operations. Develop and maintain custom solutions within or integrated with Epicor ERP system, using tools such as BAQs, BPMs, dashboards, SSRS reports, Service Connect, REST API, etc. Monitor and optimise Epicor ERP system performance, availability, and backup, and troubleshoot any errors or issues. Maintain and update Epicor ERP system documentation, configuration, and inventory, and follow change management procedures. Collaborate with other IT staff and business stakeholders on system development and improvement projects, and provide input and feedback on system requirements, design, testing, and deployment. Research and recommend new approaches and technologies to improve Epicor ERP system functionality, efficiency, and security. Provide user training and education on Epicor ERP system use, capabilities, and best practices, and create user manuals and guides. Stay updated on the latest Epicor ERP system features, updates, and trends, and participate in Epicor user groups, forums, and events. Qualifications, Skills and Experience: Bachelor's degree in information technology, computer science, or a related field (or equivalent work experience). Proven experience as an Epicor ERP systems administrator preferably in a manufacturing setting, and with version 10 or above. In-depth knowledge of Epicor ERP system architecture and functionality, including modules, workflows, customizations, integrations, and reporting. Strong SQL skills and experience with database administration, queries, and scripting. Experience preferable the below SSRS, PowerBI or other reporting tools. Epicor Service Connect (now Automation Studio) REST API, or other integration tools. Epicor Data Analytics (ADI), Power BI, or other business intelligence tools. Epicor MES, EDD, or other shop floor applications. Epicor CRM, DocStar (ECM), or other related applications. Windows Server, Active Directory, IIS, and network administration. ITIL, ISO, or other IT standards and best practices. We appreciate that few people will have experience with all of the above, this is a guide. Desirable: Familiarity with design and manufacturing would be useful but is not essential. We use Autodesk Products for design engineering and MS365 Disposition (Required critical behaviours): Strong problem-solving skills and attention to detail. Excellent communication and collaboration abilities. Able to explain complex software topics with simplicity Tenacious, passionate and proactive Has a continuous improvement mindset You will report into the Engineering (design) Manager to ensure your continuing professional development needs are appropriately met Attention to detail and able to build robust and well-engineered interfaces, databases and systems to the benchmark industry standards Ability to work independently or as part of a team and manage multiple tasks and priorities. Ability to communicate effectively with technical and non-technical audiences and provide user training and documentation. Ability to work under pressure and meet deadlines. Willingness to learn new technologies and skills and keep up with the latest trends and developments in the ERP field. Please click the APPLY button to submit your CV for this role. Candidates with the relevant experience or job titles of; Technical Support Engineer, IT Support Advisor, IT Customer Support, Technical Support Technician, IT Technician, IT Service Desk Technician, IT Services Support, IT Solutions Support, IT Helpdesk Support, Senior IT Technical Support, IT Systems Engineer, IT Systems Technician, Senior IT Engineer, Systems Administrator, Systems Support, Senior Network Support, Server Support Technician, Helpdesk Support, Senior IT Service Desk Technician, Software Engineer, Senior Helpdesk Support Technician may also be considered for this role.
Apr 18, 2024
Full time
Job title: Epicor ERP Systems Administrator Location : Newcastle upon Tyne Salary: £32,000 - £38,000 per year - Depending on experience. Job Type: Full-time, permanent. About the Role: We are looking for an experienced and motivated Epicor ERP systems administrator to join our IT team and support our finance, planning, supply chain and manufacturing operations. You will be responsible for maintaining, troubleshooting, and enhancing our Epicor ERP system and related applications, ensuring optimal performance and security. You will also provide technical support and training to end-users and collaborate with other IT staff and business stakeholders on system development and improvement projects. As a relatively green field site, this is a great role for someone wishing to step up to the next level, or an experienced systems admin. wishing to own and create this new capability layer as part of our overall technology roadmap. Key Responsibilities: Provide first and second level technical support for Epicor ERP system and related applications and resolve issues in a timely and professional manner. Manage Epicor ERP system security and user access and ensure compliance with company policies. Plan, test, and deploy Epicor ERP releases, upgrades, patches, and enhancements, and ensure minimal disruption to business operations. Develop and maintain custom solutions within or integrated with Epicor ERP system, using tools such as BAQs, BPMs, dashboards, SSRS reports, Service Connect, REST API, etc. Monitor and optimise Epicor ERP system performance, availability, and backup, and troubleshoot any errors or issues. Maintain and update Epicor ERP system documentation, configuration, and inventory, and follow change management procedures. Collaborate with other IT staff and business stakeholders on system development and improvement projects, and provide input and feedback on system requirements, design, testing, and deployment. Research and recommend new approaches and technologies to improve Epicor ERP system functionality, efficiency, and security. Provide user training and education on Epicor ERP system use, capabilities, and best practices, and create user manuals and guides. Stay updated on the latest Epicor ERP system features, updates, and trends, and participate in Epicor user groups, forums, and events. Qualifications, Skills and Experience: Bachelor's degree in information technology, computer science, or a related field (or equivalent work experience). Proven experience as an Epicor ERP systems administrator preferably in a manufacturing setting, and with version 10 or above. In-depth knowledge of Epicor ERP system architecture and functionality, including modules, workflows, customizations, integrations, and reporting. Strong SQL skills and experience with database administration, queries, and scripting. Experience preferable the below SSRS, PowerBI or other reporting tools. Epicor Service Connect (now Automation Studio) REST API, or other integration tools. Epicor Data Analytics (ADI), Power BI, or other business intelligence tools. Epicor MES, EDD, or other shop floor applications. Epicor CRM, DocStar (ECM), or other related applications. Windows Server, Active Directory, IIS, and network administration. ITIL, ISO, or other IT standards and best practices. We appreciate that few people will have experience with all of the above, this is a guide. Desirable: Familiarity with design and manufacturing would be useful but is not essential. We use Autodesk Products for design engineering and MS365 Disposition (Required critical behaviours): Strong problem-solving skills and attention to detail. Excellent communication and collaboration abilities. Able to explain complex software topics with simplicity Tenacious, passionate and proactive Has a continuous improvement mindset You will report into the Engineering (design) Manager to ensure your continuing professional development needs are appropriately met Attention to detail and able to build robust and well-engineered interfaces, databases and systems to the benchmark industry standards Ability to work independently or as part of a team and manage multiple tasks and priorities. Ability to communicate effectively with technical and non-technical audiences and provide user training and documentation. Ability to work under pressure and meet deadlines. Willingness to learn new technologies and skills and keep up with the latest trends and developments in the ERP field. Please click the APPLY button to submit your CV for this role. Candidates with the relevant experience or job titles of; Technical Support Engineer, IT Support Advisor, IT Customer Support, Technical Support Technician, IT Technician, IT Service Desk Technician, IT Services Support, IT Solutions Support, IT Helpdesk Support, Senior IT Technical Support, IT Systems Engineer, IT Systems Technician, Senior IT Engineer, Systems Administrator, Systems Support, Senior Network Support, Server Support Technician, Helpdesk Support, Senior IT Service Desk Technician, Software Engineer, Senior Helpdesk Support Technician may also be considered for this role.
Are you ready to join an award-winning team crafting digital experiences for the likes of HMV, YO!, Optibac & De Beers. This is an exciting opportunity to join Ridgeway Digital - a leading digital agency in an exciting hybrid role. If you have relevant experience within a Senior C# ASP .Net Developer role, we'd love to hear from you! Role info: Senior C# ASP .Net DeveloperWitney, Oxfordshire Based / Hybrid Working 2-3 days from home£55,000 - £68,000 Depending on ExperiencePlus Great Benefits & Perks Product / Service: We build Mid to Enterprise CMS systems, eCommerce platforms, Web ApplicationsClients: HMV, YO!, Optibac, De Beers, Oxford Brookes University and more Your Skills: Dev background - solid experience with ASP.NET MVC / C development vs software dev experienceDigital agency experiencePlatform experience at the right level (e.g. Kentico, Sitecore, Umbraco, Optimizely) About us: We are Ridgeway. Founded in 2010, we are extremely proud to be recognised as an award-winning, leading and accredited UK Microsoft Gold Partner, Kentico Xperience Gold Partner with Quality Expert status, and Kontent Premium Partner. Our main studio is based in Witney, Oxfordshire, and our team of experts continue to this day to practise our founding partners focus and ethos. Whether it be a mid-tier web or enterprise level eCommerce solution, we curate purposeful and performant digital online experiences that deliver commercial impact. We work together and learn from each other to craft award-winning digital projects for our clients that ultimately make their customers happy. We adopt a robust collaborative approach with all our clients to capture and explore ideas, unearth key goals, and provide honest direction. Cultural fit is incredibly important to us as when we're aligned everything in the world feels just that little bit better, so we're building a new delivery team around our trusted values: Integrity - we do the right thingCollaborative - we work togetherConfident - we demonstrate our expertiseAttentive - we pay attention to detail and are supportiveInquisitive - we do not make assumptions The .Net Web App Developer Opportunity: As Senior C# ASP .Net Developer, you will form a strong partnership with a Project Manager. In this role, you will split your time between technical leadership and oversight, technical pre-sales support and small development tasks. We continuously find new and innovative ways to tackle problems using a variety of technologies including Microsoft Azure, DevOps, .NET Core, headless CMS and React, come join us on our journey. Key Responsibilities: + Partner with a Project Manager to lead and mentor a team of developers within a Project Team+ Interpret project requirements and providing technically robust solutions in-line with our project delivery approach+ Function as a cross-project consultant, providing advice and making autonomous decisions regarding technical approach+ Be an active participant in client workshops, specification writing, detailed effort estimation and collaboration with key teams to define the solution architecture+ Input into the assessment and application of new and existing technology used to ensure we continue to optimise use of the right tools+ Technical pre-sales and consultancy About you: Essential: + Previous experience in a Solution / Technical Architect or Senior Developer role for at least four years+ Extensive commercial experience of developing mobile first ASP.Net CMS and ecommerce websites+ Experience of integrating back-end APIs with JavaScript-based application frameworks, e.g. Next.js,+ Demonstrable experience of technically scoping, architecting, and leading projects+ Previously defined and written detailed functional and technical specifications for medium and large-scale solutions (£200k+)+ Familiarity with the Kentico DXP platform, Kontent.ai, and/or alternative enterprise CMS and headless platforms+ Experience providing detailed task breakdowns and accurate estimation for the technical areas of website delivery+ Organised, self-motivated and ambitious with great leadership skills+ Excellent communication, consulting and client-facing skills+ Demonstrable experience of using version control systems Desirable: + Experience scoping and integrating with 3rd party platforms using RESTful API patterns, e.g. ERP, CRM, PIMs, fulfilment etc+ Experience with .NET coding patterns and practises+ Experience with, hosting environment aspects such as IIS, Azure App Services, security, caching, and CDN's+ Experience with building automated continuous integration and deployment pipelines with Azure DevOps+ Commercial experience of developing mobile first React-based CMS and/or ecommerce websites ideally using a framework such as Next.js What's on Offer: + 25-30 days leave+ Private medical+ Contributory pension+ EV leasing+ Hybrid working with at least 2 days in the office+ And more ! Your Experience / Background / Previous Roles May Include:Solutions Engineer, Enterprise Architect, Solutions Consultant, Technical Architect, Enterprise Solutions Architect, Data Architect, Application Architect, eCom Platform Solutions, CMS Architect, Digital Consulting, ASP.Net Senior Developer, Web Applications Developer, Kentico, Sitecore, Umbraco, Optimizely. Sound like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner Recruitment Revolution on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Noti
Apr 18, 2024
Full time
Are you ready to join an award-winning team crafting digital experiences for the likes of HMV, YO!, Optibac & De Beers. This is an exciting opportunity to join Ridgeway Digital - a leading digital agency in an exciting hybrid role. If you have relevant experience within a Senior C# ASP .Net Developer role, we'd love to hear from you! Role info: Senior C# ASP .Net DeveloperWitney, Oxfordshire Based / Hybrid Working 2-3 days from home£55,000 - £68,000 Depending on ExperiencePlus Great Benefits & Perks Product / Service: We build Mid to Enterprise CMS systems, eCommerce platforms, Web ApplicationsClients: HMV, YO!, Optibac, De Beers, Oxford Brookes University and more Your Skills: Dev background - solid experience with ASP.NET MVC / C development vs software dev experienceDigital agency experiencePlatform experience at the right level (e.g. Kentico, Sitecore, Umbraco, Optimizely) About us: We are Ridgeway. Founded in 2010, we are extremely proud to be recognised as an award-winning, leading and accredited UK Microsoft Gold Partner, Kentico Xperience Gold Partner with Quality Expert status, and Kontent Premium Partner. Our main studio is based in Witney, Oxfordshire, and our team of experts continue to this day to practise our founding partners focus and ethos. Whether it be a mid-tier web or enterprise level eCommerce solution, we curate purposeful and performant digital online experiences that deliver commercial impact. We work together and learn from each other to craft award-winning digital projects for our clients that ultimately make their customers happy. We adopt a robust collaborative approach with all our clients to capture and explore ideas, unearth key goals, and provide honest direction. Cultural fit is incredibly important to us as when we're aligned everything in the world feels just that little bit better, so we're building a new delivery team around our trusted values: Integrity - we do the right thingCollaborative - we work togetherConfident - we demonstrate our expertiseAttentive - we pay attention to detail and are supportiveInquisitive - we do not make assumptions The .Net Web App Developer Opportunity: As Senior C# ASP .Net Developer, you will form a strong partnership with a Project Manager. In this role, you will split your time between technical leadership and oversight, technical pre-sales support and small development tasks. We continuously find new and innovative ways to tackle problems using a variety of technologies including Microsoft Azure, DevOps, .NET Core, headless CMS and React, come join us on our journey. Key Responsibilities: + Partner with a Project Manager to lead and mentor a team of developers within a Project Team+ Interpret project requirements and providing technically robust solutions in-line with our project delivery approach+ Function as a cross-project consultant, providing advice and making autonomous decisions regarding technical approach+ Be an active participant in client workshops, specification writing, detailed effort estimation and collaboration with key teams to define the solution architecture+ Input into the assessment and application of new and existing technology used to ensure we continue to optimise use of the right tools+ Technical pre-sales and consultancy About you: Essential: + Previous experience in a Solution / Technical Architect or Senior Developer role for at least four years+ Extensive commercial experience of developing mobile first ASP.Net CMS and ecommerce websites+ Experience of integrating back-end APIs with JavaScript-based application frameworks, e.g. Next.js,+ Demonstrable experience of technically scoping, architecting, and leading projects+ Previously defined and written detailed functional and technical specifications for medium and large-scale solutions (£200k+)+ Familiarity with the Kentico DXP platform, Kontent.ai, and/or alternative enterprise CMS and headless platforms+ Experience providing detailed task breakdowns and accurate estimation for the technical areas of website delivery+ Organised, self-motivated and ambitious with great leadership skills+ Excellent communication, consulting and client-facing skills+ Demonstrable experience of using version control systems Desirable: + Experience scoping and integrating with 3rd party platforms using RESTful API patterns, e.g. ERP, CRM, PIMs, fulfilment etc+ Experience with .NET coding patterns and practises+ Experience with, hosting environment aspects such as IIS, Azure App Services, security, caching, and CDN's+ Experience with building automated continuous integration and deployment pipelines with Azure DevOps+ Commercial experience of developing mobile first React-based CMS and/or ecommerce websites ideally using a framework such as Next.js What's on Offer: + 25-30 days leave+ Private medical+ Contributory pension+ EV leasing+ Hybrid working with at least 2 days in the office+ And more ! Your Experience / Background / Previous Roles May Include:Solutions Engineer, Enterprise Architect, Solutions Consultant, Technical Architect, Enterprise Solutions Architect, Data Architect, Application Architect, eCom Platform Solutions, CMS Architect, Digital Consulting, ASP.Net Senior Developer, Web Applications Developer, Kentico, Sitecore, Umbraco, Optimizely. Sound like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner Recruitment Revolution on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Noti
Please note: Due to the requirements of this role, the successful candidate must be able to meet the Government standards to hold Security Clearance.Travel may be necessary to attend client meetings, conferences, or industry events as needed. As such a full, valid driving licence is a requirement for this role. Role Description The bid function at Centerprise plays a central role in supporting the sales divisions to identify and win opportunities within the public and private sector customer base. Centerprise holds significant presence on Public Sector Frameworks and the bid team work closely with the dedicated account managers to develop new business with both new and existing customers. The Bid Writer plays a pivotal role within the organisation, responsible for crafting compelling and persuasive proposals to secure new business opportunities. This position demands excellent writing skills, meticulous attention to detail, and the ability to work under pressure to meet tight deadlines. The Bid Writer collaborates closely with various teams to gather information and develop winning bid responses that align with the company's strategic objectives. Key Responsibilities: Proposal Development: Research and understand client requirements, objectives, and evaluation criteria. Draft clear, concise, and tailored bid responses that address client needs and demonstrate the company's capabilities. Collaborate with subject matter experts, technical teams, and other stakeholders to gather relevant information for proposals. Ensure compliance with bid requirements, including formatting, word count, and submission deadlines. Content Creation: Write compelling content, including executive summaries, technical responses, case studies, and pricing documents. Adapt writing style and tone to resonate with diverse audiences, including public sector clients, corporate entities, and third-party partners. Develop templates, boilerplate content, and reusable materials to streamline the bid writing process and maintain consistency across proposals. Quality Assurance: Conduct thorough reviews and edits of draft proposals to ensure accuracy, consistency, and alignment with company messaging and branding guidelines. Verify data, statistics, and references to maintain credibility and professionalism in bid submissions. Implement feedback from internal stakeholders and incorporate lessons learned from previous bids to continuously improve proposal quality. Bid Management: Assist the Bid Manager to coordinate bid kick-off meetings and milestone reviews to initiate and track proposal development progress. Maintain bid documentation, version control, and submission records in a centralised repository. Collaborate with bid managers, sales teams, and senior leadership to prioritise bid opportunities and allocate resources effectively. Market Analysis: Stay abreast of industry trends, competitor activities, and emerging technologies to inform bid strategies and differentiate the company's offerings. Conduct win/loss analyses and post-bid debriefs to identify areas for improvement and refine bid tactics for future opportunities. Experience and Skills Essential Previous experience in bid writing, proposal management, or business development roles, with a track record of successful bid wins. Proficiency in Microsoft Office Suite and familiarity with CRM systems. The successful candidate must meet the government requirements to obtain Security Clearance for this role. Desirable Bachelor's degree in English, Business, Marketing, or a related field. Relevant certifications such as APMP Foundation or Shipley Proposal Development may be advantageous. Proven experience in bid writing, proposal development, or technical writing, preferably within the technology or public sector industry. Exceptional written and verbal communication skills, with the ability to convey complex ideas clearly and persuasively. Strong research and analytical skills to gather and synthesise information from diverse sources. Excellent project management abilities, including multitasking, prioritisation, and time management. Attention to detail and a commitment to producing high-quality, error-free work under tight deadlines. A collaborative mindset with the ability to work effectively in cross-functional teams and build relationships with internal and external stakeholders Awareness of governance Good knowledge of ISO accreditations Experience working within UK Public Sector procurement. Experience in authoring winning proposals within strict deadlines Employee Benefits 25 days holiday entitlement rising to 28 days after 5 plus years service Holiday Purchase Scheme 2 days for personal wellbeing Company supported CSR Volunteer Day Pension including option to join Salary Sacrifice/Exchange for Pension scheme (SXP) Electrical Vehicle Salary Sacrifice Scheme Death in Service x4 basic salary Private Medical Insurance available, partially subsidised by Ci SAGE- Employee Benefits Membership Corporate gym membership available, partially subsidised by Ci Salary Sacrifice charity donation scheme Ci Christmas Savings Club Ci Lottery Out of town offices with free parking Hybrid working arrangement Mon & Fri optional WFH days
Apr 18, 2024
Full time
Please note: Due to the requirements of this role, the successful candidate must be able to meet the Government standards to hold Security Clearance.Travel may be necessary to attend client meetings, conferences, or industry events as needed. As such a full, valid driving licence is a requirement for this role. Role Description The bid function at Centerprise plays a central role in supporting the sales divisions to identify and win opportunities within the public and private sector customer base. Centerprise holds significant presence on Public Sector Frameworks and the bid team work closely with the dedicated account managers to develop new business with both new and existing customers. The Bid Writer plays a pivotal role within the organisation, responsible for crafting compelling and persuasive proposals to secure new business opportunities. This position demands excellent writing skills, meticulous attention to detail, and the ability to work under pressure to meet tight deadlines. The Bid Writer collaborates closely with various teams to gather information and develop winning bid responses that align with the company's strategic objectives. Key Responsibilities: Proposal Development: Research and understand client requirements, objectives, and evaluation criteria. Draft clear, concise, and tailored bid responses that address client needs and demonstrate the company's capabilities. Collaborate with subject matter experts, technical teams, and other stakeholders to gather relevant information for proposals. Ensure compliance with bid requirements, including formatting, word count, and submission deadlines. Content Creation: Write compelling content, including executive summaries, technical responses, case studies, and pricing documents. Adapt writing style and tone to resonate with diverse audiences, including public sector clients, corporate entities, and third-party partners. Develop templates, boilerplate content, and reusable materials to streamline the bid writing process and maintain consistency across proposals. Quality Assurance: Conduct thorough reviews and edits of draft proposals to ensure accuracy, consistency, and alignment with company messaging and branding guidelines. Verify data, statistics, and references to maintain credibility and professionalism in bid submissions. Implement feedback from internal stakeholders and incorporate lessons learned from previous bids to continuously improve proposal quality. Bid Management: Assist the Bid Manager to coordinate bid kick-off meetings and milestone reviews to initiate and track proposal development progress. Maintain bid documentation, version control, and submission records in a centralised repository. Collaborate with bid managers, sales teams, and senior leadership to prioritise bid opportunities and allocate resources effectively. Market Analysis: Stay abreast of industry trends, competitor activities, and emerging technologies to inform bid strategies and differentiate the company's offerings. Conduct win/loss analyses and post-bid debriefs to identify areas for improvement and refine bid tactics for future opportunities. Experience and Skills Essential Previous experience in bid writing, proposal management, or business development roles, with a track record of successful bid wins. Proficiency in Microsoft Office Suite and familiarity with CRM systems. The successful candidate must meet the government requirements to obtain Security Clearance for this role. Desirable Bachelor's degree in English, Business, Marketing, or a related field. Relevant certifications such as APMP Foundation or Shipley Proposal Development may be advantageous. Proven experience in bid writing, proposal development, or technical writing, preferably within the technology or public sector industry. Exceptional written and verbal communication skills, with the ability to convey complex ideas clearly and persuasively. Strong research and analytical skills to gather and synthesise information from diverse sources. Excellent project management abilities, including multitasking, prioritisation, and time management. Attention to detail and a commitment to producing high-quality, error-free work under tight deadlines. A collaborative mindset with the ability to work effectively in cross-functional teams and build relationships with internal and external stakeholders Awareness of governance Good knowledge of ISO accreditations Experience working within UK Public Sector procurement. Experience in authoring winning proposals within strict deadlines Employee Benefits 25 days holiday entitlement rising to 28 days after 5 plus years service Holiday Purchase Scheme 2 days for personal wellbeing Company supported CSR Volunteer Day Pension including option to join Salary Sacrifice/Exchange for Pension scheme (SXP) Electrical Vehicle Salary Sacrifice Scheme Death in Service x4 basic salary Private Medical Insurance available, partially subsidised by Ci SAGE- Employee Benefits Membership Corporate gym membership available, partially subsidised by Ci Salary Sacrifice charity donation scheme Ci Christmas Savings Club Ci Lottery Out of town offices with free parking Hybrid working arrangement Mon & Fri optional WFH days
Project Manager, 12 Months, 500pd, Outside IR35, Leatherhead Parity Group are delighted to partner with our client who is a consultancy, looking to recruit a Project Manager on an initial 12 month contract. This will be a hybrid role with offices being located in Leatherhead This is an excelled role for someone who has experience as a Project Manager working on Microsoft Dynamics projects and full scope ERP implementation. Experience required: Project Management Stakeholder Engagement Full scope ERP implementation for an international business Extensive Microsoft Dynamics 365 CRM experience - design, development, deployment, customisation Azure DevOps/Power BI Microsoft Power Platform - PowerApp, Power Automate, Power Portal Experience working in a regulated environment is highly desirable If this sounds like the role for you then do not hesitate to get in touch with me, Kamran Chaudhry , for more information or simply click on the apply button. Parity - Better Decisions: Better People Parity Group plc acts in the capacity of an Employment Agency when providing contract recruitment services. We welcome applications from all sections of society and applicants will be considered on the basis of their suitability for the position At Parity, we are committed to protecting your privacy, we will process and hold your CV and use the information you have provided lawfully and in accordance with our Terms and Conditions and our Privacy Policy which can be found at (url removed)
Apr 18, 2024
Contractor
Project Manager, 12 Months, 500pd, Outside IR35, Leatherhead Parity Group are delighted to partner with our client who is a consultancy, looking to recruit a Project Manager on an initial 12 month contract. This will be a hybrid role with offices being located in Leatherhead This is an excelled role for someone who has experience as a Project Manager working on Microsoft Dynamics projects and full scope ERP implementation. Experience required: Project Management Stakeholder Engagement Full scope ERP implementation for an international business Extensive Microsoft Dynamics 365 CRM experience - design, development, deployment, customisation Azure DevOps/Power BI Microsoft Power Platform - PowerApp, Power Automate, Power Portal Experience working in a regulated environment is highly desirable If this sounds like the role for you then do not hesitate to get in touch with me, Kamran Chaudhry , for more information or simply click on the apply button. Parity - Better Decisions: Better People Parity Group plc acts in the capacity of an Employment Agency when providing contract recruitment services. We welcome applications from all sections of society and applicants will be considered on the basis of their suitability for the position At Parity, we are committed to protecting your privacy, we will process and hold your CV and use the information you have provided lawfully and in accordance with our Terms and Conditions and our Privacy Policy which can be found at (url removed)
Responsive Engineering
Newcastle Upon Tyne, Tyne And Wear
Job title: Epicor ERP Systems Administrator Location : Newcastle upon Tyne Salary: 32,000 - 38,000 per year - Depending on experience. Job Type: Full-time, permanent. About the Role: We are looking for an experienced and motivated Epicor ERP systems administrator to join our IT team and support our finance, planning, supply chain and manufacturing operations. You will be responsible for maintaining, troubleshooting, and enhancing our Epicor ERP system and related applications, ensuring optimal performance and security. You will also provide technical support and training to end-users and collaborate with other IT staff and business stakeholders on system development and improvement projects. As a relatively green field site, this is a great role for someone wishing to step up to the next level, or an experienced systems admin. wishing to own and create this new capability layer as part of our overall technology roadmap. Key Responsibilities: Provide first and second level technical support for Epicor ERP system and related applications and resolve issues in a timely and professional manner. Manage Epicor ERP system security and user access and ensure compliance with company policies. Plan, test, and deploy Epicor ERP releases, upgrades, patches, and enhancements, and ensure minimal disruption to business operations. Develop and maintain custom solutions within or integrated with Epicor ERP system, using tools such as BAQs, BPMs, dashboards, SSRS reports, Service Connect, REST API, etc. Monitor and optimise Epicor ERP system performance, availability, and backup, and troubleshoot any errors or issues. Maintain and update Epicor ERP system documentation, configuration, and inventory, and follow change management procedures. Collaborate with other IT staff and business stakeholders on system development and improvement projects, and provide input and feedback on system requirements, design, testing, and deployment. Research and recommend new approaches and technologies to improve Epicor ERP system functionality, efficiency, and security. Provide user training and education on Epicor ERP system use, capabilities, and best practices, and create user manuals and guides. Stay updated on the latest Epicor ERP system features, updates, and trends, and participate in Epicor user groups, forums, and events. Qualifications, Skills and Experience: Bachelor's degree in information technology, computer science, or a related field (or equivalent work experience). Proven experience as an Epicor ERP systems administrator preferably in a manufacturing setting, and with version 10 or above. In-depth knowledge of Epicor ERP system architecture and functionality, including modules, workflows, customizations, integrations, and reporting. Strong SQL skills and experience with database administration, queries, and scripting. Experience preferable the below SSRS, PowerBI or other reporting tools. Epicor Service Connect (now Automation Studio) REST API, or other integration tools. Epicor Data Analytics (ADI), Power BI, or other business intelligence tools. Epicor MES, EDD, or other shop floor applications. Epicor CRM, DocStar (ECM), or other related applications. Windows Server, Active Directory, IIS, and network administration. ITIL, ISO, or other IT standards and best practices. We appreciate that few people will have experience with all of the above, this is a guide. Desirable: Familiarity with design and manufacturing would be useful but is not essential. We use Autodesk Products for design engineering and MS365 Disposition (Required critical behaviours): Strong problem-solving skills and attention to detail. Excellent communication and collaboration abilities. Able to explain complex software topics with simplicity Tenacious, passionate and proactive Has a continuous improvement mindset You will report into the Engineering (design) Manager to ensure your continuing professional development needs are appropriately met Attention to detail and able to build robust and well-engineered interfaces, databases and systems to the benchmark industry standards Ability to work independently or as part of a team and manage multiple tasks and priorities. Ability to communicate effectively with technical and non-technical audiences and provide user training and documentation. Ability to work under pressure and meet deadlines. Willingness to learn new technologies and skills and keep up with the latest trends and developments in the ERP field. Please click the APPLY button to submit your CV for this role. Candidates with the relevant experience or job titles of; Technical Support Engineer, IT Support Advisor, IT Customer Support, Technical Support Technician, IT Technician, IT Service Desk Technician, IT Services Support, IT Solutions Support, IT Helpdesk Support, Senior IT Technical Support, IT Systems Engineer, IT Systems Technician, Senior IT Engineer, Systems Administrator, Systems Support, Senior Network Support, Server Support Technician, Helpdesk Support, Senior IT Service Desk Technician, Software Engineer, Senior Helpdesk Support Technician may also be considered for this role.
Apr 18, 2024
Full time
Job title: Epicor ERP Systems Administrator Location : Newcastle upon Tyne Salary: 32,000 - 38,000 per year - Depending on experience. Job Type: Full-time, permanent. About the Role: We are looking for an experienced and motivated Epicor ERP systems administrator to join our IT team and support our finance, planning, supply chain and manufacturing operations. You will be responsible for maintaining, troubleshooting, and enhancing our Epicor ERP system and related applications, ensuring optimal performance and security. You will also provide technical support and training to end-users and collaborate with other IT staff and business stakeholders on system development and improvement projects. As a relatively green field site, this is a great role for someone wishing to step up to the next level, or an experienced systems admin. wishing to own and create this new capability layer as part of our overall technology roadmap. Key Responsibilities: Provide first and second level technical support for Epicor ERP system and related applications and resolve issues in a timely and professional manner. Manage Epicor ERP system security and user access and ensure compliance with company policies. Plan, test, and deploy Epicor ERP releases, upgrades, patches, and enhancements, and ensure minimal disruption to business operations. Develop and maintain custom solutions within or integrated with Epicor ERP system, using tools such as BAQs, BPMs, dashboards, SSRS reports, Service Connect, REST API, etc. Monitor and optimise Epicor ERP system performance, availability, and backup, and troubleshoot any errors or issues. Maintain and update Epicor ERP system documentation, configuration, and inventory, and follow change management procedures. Collaborate with other IT staff and business stakeholders on system development and improvement projects, and provide input and feedback on system requirements, design, testing, and deployment. Research and recommend new approaches and technologies to improve Epicor ERP system functionality, efficiency, and security. Provide user training and education on Epicor ERP system use, capabilities, and best practices, and create user manuals and guides. Stay updated on the latest Epicor ERP system features, updates, and trends, and participate in Epicor user groups, forums, and events. Qualifications, Skills and Experience: Bachelor's degree in information technology, computer science, or a related field (or equivalent work experience). Proven experience as an Epicor ERP systems administrator preferably in a manufacturing setting, and with version 10 or above. In-depth knowledge of Epicor ERP system architecture and functionality, including modules, workflows, customizations, integrations, and reporting. Strong SQL skills and experience with database administration, queries, and scripting. Experience preferable the below SSRS, PowerBI or other reporting tools. Epicor Service Connect (now Automation Studio) REST API, or other integration tools. Epicor Data Analytics (ADI), Power BI, or other business intelligence tools. Epicor MES, EDD, or other shop floor applications. Epicor CRM, DocStar (ECM), or other related applications. Windows Server, Active Directory, IIS, and network administration. ITIL, ISO, or other IT standards and best practices. We appreciate that few people will have experience with all of the above, this is a guide. Desirable: Familiarity with design and manufacturing would be useful but is not essential. We use Autodesk Products for design engineering and MS365 Disposition (Required critical behaviours): Strong problem-solving skills and attention to detail. Excellent communication and collaboration abilities. Able to explain complex software topics with simplicity Tenacious, passionate and proactive Has a continuous improvement mindset You will report into the Engineering (design) Manager to ensure your continuing professional development needs are appropriately met Attention to detail and able to build robust and well-engineered interfaces, databases and systems to the benchmark industry standards Ability to work independently or as part of a team and manage multiple tasks and priorities. Ability to communicate effectively with technical and non-technical audiences and provide user training and documentation. Ability to work under pressure and meet deadlines. Willingness to learn new technologies and skills and keep up with the latest trends and developments in the ERP field. Please click the APPLY button to submit your CV for this role. Candidates with the relevant experience or job titles of; Technical Support Engineer, IT Support Advisor, IT Customer Support, Technical Support Technician, IT Technician, IT Service Desk Technician, IT Services Support, IT Solutions Support, IT Helpdesk Support, Senior IT Technical Support, IT Systems Engineer, IT Systems Technician, Senior IT Engineer, Systems Administrator, Systems Support, Senior Network Support, Server Support Technician, Helpdesk Support, Senior IT Service Desk Technician, Software Engineer, Senior Helpdesk Support Technician may also be considered for this role.
About us Natural HR is an all-in-one cloud HR & Payroll software provider, partnering with medium-sized businesses to enable them to run their HR operations more efficiently and effectively. Having grown from a husband-and-wife duo, Natural HR were acquired by Moorepay in 2023 and became part of the wider Zellis Group. This acquisition combined Moorepay s strengths in payroll software, managed payroll services, and HR advice and consultancy, with Natural HR s strength in HR software. It s an exciting time to join Natural HR and develop your career. We offer a modern working environment, with many of our colleagues based from our offices in Central Birmingham s jewellery quarter. This role will work on a hybrid basis - Tuesdays, Wednesdays & Thursdays spent working in the office, with Mondays & Fridays working from home. We love to reward and recognise our brilliant colleagues. As part of your benefits package, you ll receive a competitive base salary, 33 days annual leave (including bank holidays) with an additional day for each year of service up to a maximum of 36 days in total, pension contribution of 3%, and a range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure. About the role As a Software Support Agent you'll assist our customers in getting the most out of our software and troubleshooting day-to-day queries, whilst gaining deep technical knowledge of key areas of our system. Reporting to the Software Support Manager, you'll work as part of a small team on our Customer Support Desk, answering incoming support tickets and enquiries by phone. Key responsibilities include: 1st line support responding to phone calls, emails, and support tickets in line with SLAs and providing regular customer updates to outstanding queries. Testing resolutions returned from Product and informing customers. Ensuring new customers recently completing implementation are monitored and their incoming queries adequately resolved. Ensuring all incoming queries are assigned within the agreed first response SLA time. Identifying tickets for escalation and informing the Senior Support Consultants and Software Support Manager. Identifying any team training requirements based on incoming queries and questions asked by fellow team members. Reviewing the "no search results" for the customer knowledge base and advising of any articles that would be of benefit or adding tags to any articles currently created to enhance search results. Developing and maintaining an in-depth understanding of our HR & payroll system and services and becoming a subject matter expert in key areas such as workflows, forms, and time off functionality. Running queries (SQL) and inspecting on-page code to diagnose potential problems. Taking ownership of queries that may need to be passed over to the Product team and keeping the customer updated through to resolution. Carrying out daily reviews of open customer queries that are assigned to you and being accountable for cases through to resolution. Providing customer support via online meetings / screen-sharing as and when required, to identify customer issues or demonstrate how to perform specific tasks within our system. Updating the CRM database and Customer Support Desk in a timely manner with notes following customer calls and internal discussions. Creating and updating knowledge base and support content based on your customer interactions and newly released features, to guide customers through using specific areas of our software. Ensuring the Software Support Manager is aware of any customer queries which may need to be escalated. Learning and maintaining system knowledge, keeping up-to-date with latest product releases. Ensuring you have diarised commitments to your learning and development, including attending / watching product training webinars and recordings. Skills & experience A background in customer service with experience and / or a strong interest in technology. Experience of supporting HR / Payroll / ERP systems is desirable. SQL and basic HTML knowledge desirable. Excellent customer service skills you'll be committed to delivering the best possible customer experience and exceeding customer expectations. You will display high levels of integrity and always consider the security of our business and our customers' data. Technical ability you'll be comfortable fielding technical questions and able to relay answers in a non-technical way to our customers. An organised and methodical approach to work with the ability to stay calm under pressure, as you ll balance an existing caseload with new support tickets coming in (20-30 tickets per day). Analytical in your thinking and approach to identifying problems, gathering information, replicating issues, and finding solutions. Proactive in getting to grips with and delivering all aspects of the role. Excellent written and verbal communication skills you'll be fluent in English, have a good telephone manner, and communicate professionally via email. Personal development - you won't be phased by self-directed learning and will be able to identify areas where you would benefit from additional training and support. Excellent IT skills you will be proficient in Microsoft Office, in particular Excel, and have used other HR / Payroll or cloud business tools.
Apr 18, 2024
Full time
About us Natural HR is an all-in-one cloud HR & Payroll software provider, partnering with medium-sized businesses to enable them to run their HR operations more efficiently and effectively. Having grown from a husband-and-wife duo, Natural HR were acquired by Moorepay in 2023 and became part of the wider Zellis Group. This acquisition combined Moorepay s strengths in payroll software, managed payroll services, and HR advice and consultancy, with Natural HR s strength in HR software. It s an exciting time to join Natural HR and develop your career. We offer a modern working environment, with many of our colleagues based from our offices in Central Birmingham s jewellery quarter. This role will work on a hybrid basis - Tuesdays, Wednesdays & Thursdays spent working in the office, with Mondays & Fridays working from home. We love to reward and recognise our brilliant colleagues. As part of your benefits package, you ll receive a competitive base salary, 33 days annual leave (including bank holidays) with an additional day for each year of service up to a maximum of 36 days in total, pension contribution of 3%, and a range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure. About the role As a Software Support Agent you'll assist our customers in getting the most out of our software and troubleshooting day-to-day queries, whilst gaining deep technical knowledge of key areas of our system. Reporting to the Software Support Manager, you'll work as part of a small team on our Customer Support Desk, answering incoming support tickets and enquiries by phone. Key responsibilities include: 1st line support responding to phone calls, emails, and support tickets in line with SLAs and providing regular customer updates to outstanding queries. Testing resolutions returned from Product and informing customers. Ensuring new customers recently completing implementation are monitored and their incoming queries adequately resolved. Ensuring all incoming queries are assigned within the agreed first response SLA time. Identifying tickets for escalation and informing the Senior Support Consultants and Software Support Manager. Identifying any team training requirements based on incoming queries and questions asked by fellow team members. Reviewing the "no search results" for the customer knowledge base and advising of any articles that would be of benefit or adding tags to any articles currently created to enhance search results. Developing and maintaining an in-depth understanding of our HR & payroll system and services and becoming a subject matter expert in key areas such as workflows, forms, and time off functionality. Running queries (SQL) and inspecting on-page code to diagnose potential problems. Taking ownership of queries that may need to be passed over to the Product team and keeping the customer updated through to resolution. Carrying out daily reviews of open customer queries that are assigned to you and being accountable for cases through to resolution. Providing customer support via online meetings / screen-sharing as and when required, to identify customer issues or demonstrate how to perform specific tasks within our system. Updating the CRM database and Customer Support Desk in a timely manner with notes following customer calls and internal discussions. Creating and updating knowledge base and support content based on your customer interactions and newly released features, to guide customers through using specific areas of our software. Ensuring the Software Support Manager is aware of any customer queries which may need to be escalated. Learning and maintaining system knowledge, keeping up-to-date with latest product releases. Ensuring you have diarised commitments to your learning and development, including attending / watching product training webinars and recordings. Skills & experience A background in customer service with experience and / or a strong interest in technology. Experience of supporting HR / Payroll / ERP systems is desirable. SQL and basic HTML knowledge desirable. Excellent customer service skills you'll be committed to delivering the best possible customer experience and exceeding customer expectations. You will display high levels of integrity and always consider the security of our business and our customers' data. Technical ability you'll be comfortable fielding technical questions and able to relay answers in a non-technical way to our customers. An organised and methodical approach to work with the ability to stay calm under pressure, as you ll balance an existing caseload with new support tickets coming in (20-30 tickets per day). Analytical in your thinking and approach to identifying problems, gathering information, replicating issues, and finding solutions. Proactive in getting to grips with and delivering all aspects of the role. Excellent written and verbal communication skills you'll be fluent in English, have a good telephone manner, and communicate professionally via email. Personal development - you won't be phased by self-directed learning and will be able to identify areas where you would benefit from additional training and support. Excellent IT skills you will be proficient in Microsoft Office, in particular Excel, and have used other HR / Payroll or cloud business tools.
IT Infrastructure and Security Manager Milton Keynes, MK16 9EZ Salary range £60,000 - £70,000 Full time role. Hybrid working model. We're looking for IT Infrastructure and Security Manager to join us to drive, deliver and support these technologies while leading our internal Infrastructure team. This exciting role plays a key part in shaping our future, ensuring we continue to invest in secure, stable, and scalable technologies while remaining technically hands-on when needed. The role-holder will have a passion for technology, innovation, and IT Security and compliment this with the skills, experience, and dynamism to provide management and leadership in a modern workplace, working with the IT department and key stakeholders across the business. What will your role look like? You will be responsible for: Developing, and optimising best-of-class IT Infrastructure and IT Security architecture, technologies, and services across the Welcome Break business. Delivering and supporting our End-User-Computing including; build, deployment, management of workstation/laptop/mobile and the Microsoft 365 technology stack. Ensuring IT and Cyber Security is at the forefront, maintaining hardware, software and network security measures and controls, and assisting in related governance, risk & compliance. Working with Head of IT Operations and IT Director; design, plan, and deliver the roadmap for each element of the multi-year IT System & Infrastructure strategy. Lead the internal IT Infrastructure team; guide, coach and manage the team including personal development and succession planning, ensuring the function evolves to meet future needs. About you Ideally we are looking for someone who has: Proven experience in a similar leadership role (IT Infrastructure Manager, System Administrator, Infrastructure Lead) for a minimum of three years. Experience in a similar industry (Retail, Hospitality, QSR, FMCG) is desirable but not essential. Excellent Team and Line Management skills with the ability to lead and manage a dynamic, fast-paced, and delivery-focused team - coaching, mentoring, and evolving as needed. Excellent working technical knowledge across IT Infrastructure technologies including WAN/LAN/WLAN (SDWAN, MPLS, Fortinet, Aruba), Cloud (Azure/AWS), Domain Services (AD, AAD), Servers (Windows), Hosting/virtualisation (Nutanix, VMWare), End User Devices, Endpoint Management (InTune, Autopilot) and Endpoint Protection (Sentinel, Defender). Experience in the full Microsoft 365 technology stack including Apps and Collaboration. Strong functional knowledge of all components in the overall IT landscape including networks, cloud and hosting technologies, servers, end-user-devices, operating systems, and applications. Retail and Hospitality technologies (POS, CRM, ERP) experience is desirable but not essential. Strong understanding of IT and Cyber Security including technologies, principles, processes and compliance. Experience in ISO 27001 or Cyber Essentials+ certification or any Cyber security qualifications (e.g. CISSP) are highly desirable. We also have some great benefits; Bonus Scheme Private Healthcare scheme provided by Vitality 33 days Holiday (inc. BH) - entitlement increases with service Pension Scheme. 4% employer, 5% employee contribution. Employee discounts (50% off onsite KFC, Burger King, Starbucks and Pizza Express to name a few) My Welcome Break discounts - savings at hundreds of high street retailers including fashion stores, electrical retailers, supermarkets and travel companies Career progression and brilliant training programmes Cycle to work scheme - salary sacrifice scheme allows you to save money on bikes - including e-bikes Free onsite parking at all Welcome Break sites Free lunch provided in office (sandwiches, pasta pots, rolls) as well as Tea and Coffee About Welcome Break Welcome Break is one of the UK's leading motorway service operators, running 59 service areas and 31 hotels across the UK. When you come into one of our sites you will recognise your favourite brands such as Starbucks, Subway, WHSmith, KFC, Pizza Express and Burger King, as well hotels under the Ramada and Days Inn brands. But what might come as a surprise is that we are all one team and that even with different uniforms, everyone works for Welcome Break. INDTECH
Apr 18, 2024
Full time
IT Infrastructure and Security Manager Milton Keynes, MK16 9EZ Salary range £60,000 - £70,000 Full time role. Hybrid working model. We're looking for IT Infrastructure and Security Manager to join us to drive, deliver and support these technologies while leading our internal Infrastructure team. This exciting role plays a key part in shaping our future, ensuring we continue to invest in secure, stable, and scalable technologies while remaining technically hands-on when needed. The role-holder will have a passion for technology, innovation, and IT Security and compliment this with the skills, experience, and dynamism to provide management and leadership in a modern workplace, working with the IT department and key stakeholders across the business. What will your role look like? You will be responsible for: Developing, and optimising best-of-class IT Infrastructure and IT Security architecture, technologies, and services across the Welcome Break business. Delivering and supporting our End-User-Computing including; build, deployment, management of workstation/laptop/mobile and the Microsoft 365 technology stack. Ensuring IT and Cyber Security is at the forefront, maintaining hardware, software and network security measures and controls, and assisting in related governance, risk & compliance. Working with Head of IT Operations and IT Director; design, plan, and deliver the roadmap for each element of the multi-year IT System & Infrastructure strategy. Lead the internal IT Infrastructure team; guide, coach and manage the team including personal development and succession planning, ensuring the function evolves to meet future needs. About you Ideally we are looking for someone who has: Proven experience in a similar leadership role (IT Infrastructure Manager, System Administrator, Infrastructure Lead) for a minimum of three years. Experience in a similar industry (Retail, Hospitality, QSR, FMCG) is desirable but not essential. Excellent Team and Line Management skills with the ability to lead and manage a dynamic, fast-paced, and delivery-focused team - coaching, mentoring, and evolving as needed. Excellent working technical knowledge across IT Infrastructure technologies including WAN/LAN/WLAN (SDWAN, MPLS, Fortinet, Aruba), Cloud (Azure/AWS), Domain Services (AD, AAD), Servers (Windows), Hosting/virtualisation (Nutanix, VMWare), End User Devices, Endpoint Management (InTune, Autopilot) and Endpoint Protection (Sentinel, Defender). Experience in the full Microsoft 365 technology stack including Apps and Collaboration. Strong functional knowledge of all components in the overall IT landscape including networks, cloud and hosting technologies, servers, end-user-devices, operating systems, and applications. Retail and Hospitality technologies (POS, CRM, ERP) experience is desirable but not essential. Strong understanding of IT and Cyber Security including technologies, principles, processes and compliance. Experience in ISO 27001 or Cyber Essentials+ certification or any Cyber security qualifications (e.g. CISSP) are highly desirable. We also have some great benefits; Bonus Scheme Private Healthcare scheme provided by Vitality 33 days Holiday (inc. BH) - entitlement increases with service Pension Scheme. 4% employer, 5% employee contribution. Employee discounts (50% off onsite KFC, Burger King, Starbucks and Pizza Express to name a few) My Welcome Break discounts - savings at hundreds of high street retailers including fashion stores, electrical retailers, supermarkets and travel companies Career progression and brilliant training programmes Cycle to work scheme - salary sacrifice scheme allows you to save money on bikes - including e-bikes Free onsite parking at all Welcome Break sites Free lunch provided in office (sandwiches, pasta pots, rolls) as well as Tea and Coffee About Welcome Break Welcome Break is one of the UK's leading motorway service operators, running 59 service areas and 31 hotels across the UK. When you come into one of our sites you will recognise your favourite brands such as Starbucks, Subway, WHSmith, KFC, Pizza Express and Burger King, as well hotels under the Ramada and Days Inn brands. But what might come as a surprise is that we are all one team and that even with different uniforms, everyone works for Welcome Break. INDTECH
Business Development Manager Our client is looking to recruit a Business Development Manager (Home based) interested in being a crucial part of their growing business. They are aiming to be the number one online destination for providing world-leading ITAM training for ITAM, SAM and software licensing professionals. The best part of this exciting role is that you can work from your home office knowing that there is an excellent support network behind you with scope for personal growth and development too. Do you want to be part of a collaborative community led business that is growing fast? The role: You will grow the online platform- subscription base, strategic re-seller relationships and existing accounts. You will generate a sales pipeline to match or exceed the company revenue targets. Develop existing customer accounts and use innovative methods to generate and secure new business. Work closely with the Head of Marketing to develop a marketing plan to meet revenue targets. Listen, understand customer requirements from new enquiries and offer advice for the best solution to their learning requirements. Develop value added solutions and partnerships with long-term strategic accounts and secure revenue with emphasis on building strong business relationships. Provide a feedback-loop between customers and internal staff ensuring continued platform development/improvement. Monthly reporting and accurate CRM updates against targets. The Person: At least 2 years of successful previous experience in business development and account management and consistently meeting or exceeding targets. A self-starter, keen, ambitious, and hungry to get results. Relentless and experienced in identifying target leads, reaching out and generating sales from cold leads. Proven ability to drive the sales process from plan to close. Knowledge and interest in technology, software, and e-learning industry. Graduate at 2:1 level or above or relevant qualification and experience. Excellent communication skills in English. Strong problem-solving skills Inquisitive and creative in a commercial setting - likes lead generation Consultative sales approach Technically savvy in taking a concept through to market is desirable If you are interested, please apply with your CV today! What you will gain: Chance to be part of a growing international business within an attractive tech industry Independent training from performance coaching to presentation technique Ability to develop an independent but collaborative approach to work Regular company meet-ups/fun away-days Opportunity for international travel for conferences in Australia and the US Location: Remote Mentor Location: London Benefits: Basic - £30,000 OTE - £40,000 Pension Scheme If you are looking for a great opportunity to join a growing team and you are interested in this role, please forward your CV.
Apr 18, 2024
Full time
Business Development Manager Our client is looking to recruit a Business Development Manager (Home based) interested in being a crucial part of their growing business. They are aiming to be the number one online destination for providing world-leading ITAM training for ITAM, SAM and software licensing professionals. The best part of this exciting role is that you can work from your home office knowing that there is an excellent support network behind you with scope for personal growth and development too. Do you want to be part of a collaborative community led business that is growing fast? The role: You will grow the online platform- subscription base, strategic re-seller relationships and existing accounts. You will generate a sales pipeline to match or exceed the company revenue targets. Develop existing customer accounts and use innovative methods to generate and secure new business. Work closely with the Head of Marketing to develop a marketing plan to meet revenue targets. Listen, understand customer requirements from new enquiries and offer advice for the best solution to their learning requirements. Develop value added solutions and partnerships with long-term strategic accounts and secure revenue with emphasis on building strong business relationships. Provide a feedback-loop between customers and internal staff ensuring continued platform development/improvement. Monthly reporting and accurate CRM updates against targets. The Person: At least 2 years of successful previous experience in business development and account management and consistently meeting or exceeding targets. A self-starter, keen, ambitious, and hungry to get results. Relentless and experienced in identifying target leads, reaching out and generating sales from cold leads. Proven ability to drive the sales process from plan to close. Knowledge and interest in technology, software, and e-learning industry. Graduate at 2:1 level or above or relevant qualification and experience. Excellent communication skills in English. Strong problem-solving skills Inquisitive and creative in a commercial setting - likes lead generation Consultative sales approach Technically savvy in taking a concept through to market is desirable If you are interested, please apply with your CV today! What you will gain: Chance to be part of a growing international business within an attractive tech industry Independent training from performance coaching to presentation technique Ability to develop an independent but collaborative approach to work Regular company meet-ups/fun away-days Opportunity for international travel for conferences in Australia and the US Location: Remote Mentor Location: London Benefits: Basic - £30,000 OTE - £40,000 Pension Scheme If you are looking for a great opportunity to join a growing team and you are interested in this role, please forward your CV.
We are representing a dynamic company with a growing portfolio of sites in the search for a proactive IT Operations Support Engineer to join their team. With a focus on efficiency and innovation, this company offers an exciting opportunity for individuals passionate about operational excellence. Position: IT Operations Support Engineer Location: Liverpool Salary: £27K About the Company: We are representing a dynamic company with a growing portfolio of sites in the search for a proactive IT Operations Support Engineer to join their team. With a focus on efficiency and innovation, this company offers an exciting opportunity for individuals passionate about operational excellence. Role Responsibilities: Work closely with Regional Managers to maximise the use of CRM systems and operational processes. Ensure that standard operational procedures are upheld and consistently applied across all sites. Take charge of IT infrastructure management and work alongside finance teams to control costs efficiently. Guarantee the availability and reliability of technology for site operations, including providing support outside of standard operating hours. Nurture relationships with third-party IT service providers. Aid the marketing team in setting up campaigns across CRM and marketing tools. Supervise the configuration of on-site technology during site launches. Person Profile: Strong troubleshooting and problem-solving skills. Excellent communication and interpersonal skills. Attention to detail. Ability to work independently and as part of a team. Proficient in documenting processes, applications, and setups. Skilled in identifying opportunities to optimize systems. Working knowledge of IT applications and infrastructure. Experience in project management of IT projects involving third parties. Ownership mindset in issue resolution and stakeholder management. Commitment to continuous self-learning. Desirable Experience, Knowledge, and Skills: Database Management Facility Management Software Project Management Software Web Analytics Customer Relationship Management Software Operating System Administration Mobile Device Management Cloud Computing Services Network Security Management Financial Management Software Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Apr 18, 2024
Full time
We are representing a dynamic company with a growing portfolio of sites in the search for a proactive IT Operations Support Engineer to join their team. With a focus on efficiency and innovation, this company offers an exciting opportunity for individuals passionate about operational excellence. Position: IT Operations Support Engineer Location: Liverpool Salary: £27K About the Company: We are representing a dynamic company with a growing portfolio of sites in the search for a proactive IT Operations Support Engineer to join their team. With a focus on efficiency and innovation, this company offers an exciting opportunity for individuals passionate about operational excellence. Role Responsibilities: Work closely with Regional Managers to maximise the use of CRM systems and operational processes. Ensure that standard operational procedures are upheld and consistently applied across all sites. Take charge of IT infrastructure management and work alongside finance teams to control costs efficiently. Guarantee the availability and reliability of technology for site operations, including providing support outside of standard operating hours. Nurture relationships with third-party IT service providers. Aid the marketing team in setting up campaigns across CRM and marketing tools. Supervise the configuration of on-site technology during site launches. Person Profile: Strong troubleshooting and problem-solving skills. Excellent communication and interpersonal skills. Attention to detail. Ability to work independently and as part of a team. Proficient in documenting processes, applications, and setups. Skilled in identifying opportunities to optimize systems. Working knowledge of IT applications and infrastructure. Experience in project management of IT projects involving third parties. Ownership mindset in issue resolution and stakeholder management. Commitment to continuous self-learning. Desirable Experience, Knowledge, and Skills: Database Management Facility Management Software Project Management Software Web Analytics Customer Relationship Management Software Operating System Administration Mobile Device Management Cloud Computing Services Network Security Management Financial Management Software Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
In Technology Group Limited
Bury St. Edmunds, Suffolk
Application Support Team Leader- Up to £40,000 (DOE) Location: Bury St Edmunds (onsite) We have partnered with a bespoke Software company, looking for an experienced Application Support Engineer to join their team in a team lead position. You will be responsible for leasing, mentoring & coaching 1st to 3rd line Application Engineers to ensure smooth running of day-to-day operations. Required: Customer Service experience (3 years) Ticketing systems- ServiceNow/CRM/ZenDesk MS Office- Windows/Exchange/O365 Service Desk Experience- providing support This would be a great position for someone early in their managerial career, who has experience providing hands-on support and mentoring a small team. If you are interested, please apply now to share your CV across. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 18, 2024
Full time
Application Support Team Leader- Up to £40,000 (DOE) Location: Bury St Edmunds (onsite) We have partnered with a bespoke Software company, looking for an experienced Application Support Engineer to join their team in a team lead position. You will be responsible for leasing, mentoring & coaching 1st to 3rd line Application Engineers to ensure smooth running of day-to-day operations. Required: Customer Service experience (3 years) Ticketing systems- ServiceNow/CRM/ZenDesk MS Office- Windows/Exchange/O365 Service Desk Experience- providing support This would be a great position for someone early in their managerial career, who has experience providing hands-on support and mentoring a small team. If you are interested, please apply now to share your CV across. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Business Development Manager - IT Managed Services Warwickshire/ Birmingham borders. Hybrid working inc. Client travel. To Suit M6/M42/A38 Corridor candidate with clean driving license. Up to 45,000 Basic DOE + Double OTE + Car Allowance + Benefits The Role + Company Award winning and established modern IT Services company, on a mission to provide world class service and let their clients do more for their business with tech, requires a new experienced IT Sales Business Development Manager. Our client provides a range of modern IT and Infrastructure Support Services, both remote and on site and has a highly competitive tech stack based around M365, Azure Cloud, Enterprise Mobility, Intune, Cyber Sec including Cyber Essentials and have an in-house team developing bespoke MS based software applications. Joining an established team, reporting to the sales manager you will be focused on new IT sales contributing to individual and business targets to help grow out the functions in line with business strategy. Responsibilities Prospecting, identifying, developing and closing new customers to achieve new business sales targets. Day to day you will demonstrate: your ability to guide customers through the complexities and developments in the market and develop strong client relationships. You will develop a territory and achieving a realistic new business target and then manage and develop those accounts or in some cases hand to an experienced Am and split commission. Develop campaigns in line with marketing to generate a significant pipeline of new customer leads. Develop opportunities based upon: Hardware infrastructure, cloud hosting, support, and services. Attend industry local business events and conferences to stay current with emerging trends and to provide a presence. Ensure that detailed records are kept within the internal CRM for all client / prospect activity and keep pipeline and sales information up to date. Develop customer proposals in collaboration with the presales team, and lead customer communications. Attend a monthly sales meetings and reviews to report on completed business, pipeline, and development activities. Partake in a periodic personal development process, and training, to build on your existing skills and expertise. Required Skills and Experience: Current IT Sales Experience from an MSP or B2B IT Sales Background (2 Years Minimum in a BDM) Must have a New Business Hunter mentality while being able to attend to existing accounts to maximise opportunities. Must have experience selling Managed Services, Cloud Hosting, Helpdesk Support Contracts, Remote Monitoring, Back Up, Anti-Virus. Ideal candidate will have experience/knowledge if modern services & network infrastructures. Ability to communicate effectively at all levels. Ability to work independently and in a team with minimum supervision. Ability to organise and coordinate complex activities within interrelated schedules and timelines, to demonstrate sound judgment and task orientation. Ability to take responsibility for managing a territory to achieve target and key performance indicators. Excellent written and oral communication skills. Business Development Manager / IT Managed Services South Staffs / Birmingham borders. Hybrid working inc. Client travel. To Suit M6/M42/A38 Corridor candidate with clean driving license. Up to 45,000 Basic DOE + Double OTE + Car Allowance + Benefits
Apr 18, 2024
Full time
Business Development Manager - IT Managed Services Warwickshire/ Birmingham borders. Hybrid working inc. Client travel. To Suit M6/M42/A38 Corridor candidate with clean driving license. Up to 45,000 Basic DOE + Double OTE + Car Allowance + Benefits The Role + Company Award winning and established modern IT Services company, on a mission to provide world class service and let their clients do more for their business with tech, requires a new experienced IT Sales Business Development Manager. Our client provides a range of modern IT and Infrastructure Support Services, both remote and on site and has a highly competitive tech stack based around M365, Azure Cloud, Enterprise Mobility, Intune, Cyber Sec including Cyber Essentials and have an in-house team developing bespoke MS based software applications. Joining an established team, reporting to the sales manager you will be focused on new IT sales contributing to individual and business targets to help grow out the functions in line with business strategy. Responsibilities Prospecting, identifying, developing and closing new customers to achieve new business sales targets. Day to day you will demonstrate: your ability to guide customers through the complexities and developments in the market and develop strong client relationships. You will develop a territory and achieving a realistic new business target and then manage and develop those accounts or in some cases hand to an experienced Am and split commission. Develop campaigns in line with marketing to generate a significant pipeline of new customer leads. Develop opportunities based upon: Hardware infrastructure, cloud hosting, support, and services. Attend industry local business events and conferences to stay current with emerging trends and to provide a presence. Ensure that detailed records are kept within the internal CRM for all client / prospect activity and keep pipeline and sales information up to date. Develop customer proposals in collaboration with the presales team, and lead customer communications. Attend a monthly sales meetings and reviews to report on completed business, pipeline, and development activities. Partake in a periodic personal development process, and training, to build on your existing skills and expertise. Required Skills and Experience: Current IT Sales Experience from an MSP or B2B IT Sales Background (2 Years Minimum in a BDM) Must have a New Business Hunter mentality while being able to attend to existing accounts to maximise opportunities. Must have experience selling Managed Services, Cloud Hosting, Helpdesk Support Contracts, Remote Monitoring, Back Up, Anti-Virus. Ideal candidate will have experience/knowledge if modern services & network infrastructures. Ability to communicate effectively at all levels. Ability to work independently and in a team with minimum supervision. Ability to organise and coordinate complex activities within interrelated schedules and timelines, to demonstrate sound judgment and task orientation. Ability to take responsibility for managing a territory to achieve target and key performance indicators. Excellent written and oral communication skills. Business Development Manager / IT Managed Services South Staffs / Birmingham borders. Hybrid working inc. Client travel. To Suit M6/M42/A38 Corridor candidate with clean driving license. Up to 45,000 Basic DOE + Double OTE + Car Allowance + Benefits