About the role
The primary purpose of this role is to develop, maintain, continuously improve, and support both internal and client-facing IT infrastructure, including servers, storage, networks, and telecoms systems. The successful candidate will report directly to our Global Infrastructure Lead, providing expert Infrastructure oversight, while working with the wider IT department to ensure the successful delivery and performance of our IT services the fulfillment of our obligations, and Service Level Targets.
What you will do
Takes a lead role in completing more complex project tasks to enable the on-time, within-budget, and scope delivery of IT Infrastructure projects.
Takes a lead role in conducting more complex root cause analysis to identify and resolve complex problems impacting IT Infrastructure.
Work with the global IT team to undertake maintenance activities to ensure that the servers (both Cloud and on-premise) are secure to make sure IT infrastructure remains available and ‘fit for purpose’
Perform L2 and L3 incident management for Desktop and Server Infrastructure Technologies Supporting the systems administrator(s) with BAU support, providing an escalation point for high-level users and issues
Infrastructure innovation, in line with business plans and software development
Develop an understanding of ISO 27001 and assist with audits, compliance, and policy development
Perform root-cause analysis on cyber and compliance risks
Out-of-hours work to support global teams when required
Takes a lead role in developing documentation for the more complex technical areas. Mentor less experienced team members in the execution of their duties
Ensure security compliance of the IT infrastructure by carrying out remedial actions as required
What we are looking for
Excellent working knowledge of The Microsoft Cloud services and experience of building solutions around the,
Solid technical experience in supporting Microsoft server infrastructure (hardware and software)
Team Leader experience, generally focused around mentoring junior members of the team
Experienced engineer with an excellent record of server infrastructure, medium and large schedule rolls of Cloud first infrastructures
Experience working with MS Windows Server 2012/R2, ADFS, AD MS SharePoint, Exchange, PowerShell, Skype for business, Teams, O365, and Intune.
Working knowledge and experience of Hyper-V is essential
Experience of SQL server management
Technical experience Office 365 and administration of MS Azure
Be able to demonstrate advanced networking skills
Working knowledge of Microsoft Teams and Microsoft PowerApps and power platform builds
Knowledge of Microsoft Dynamics 360 or equivalent
Experience supporting Azure DevOP’s platforms, Maintain Blob Storage as well as other Microsoft cloud technologies
Have a positive ‘can do’ attitude, be willing to go the extra mile and suggest improvements to departmental processes
IT Project Management (Technical side) desirable
Excellent communication skills at all levels, be able to provide updates to the relevant individuals / teams as and when necessary
Solid understanding of General IT equipment e.g., Switch, routers, SaaS etc.
Experience in cybersecurity is desirable
Experience of 27001 is desirable (not audit level)
Experience designing and implementing CRM Systems is desirable
NB: The successful candidate will be required to pass our security screening procedures.
Apr 16, 2024
Full time
About the role
The primary purpose of this role is to develop, maintain, continuously improve, and support both internal and client-facing IT infrastructure, including servers, storage, networks, and telecoms systems. The successful candidate will report directly to our Global Infrastructure Lead, providing expert Infrastructure oversight, while working with the wider IT department to ensure the successful delivery and performance of our IT services the fulfillment of our obligations, and Service Level Targets.
What you will do
Takes a lead role in completing more complex project tasks to enable the on-time, within-budget, and scope delivery of IT Infrastructure projects.
Takes a lead role in conducting more complex root cause analysis to identify and resolve complex problems impacting IT Infrastructure.
Work with the global IT team to undertake maintenance activities to ensure that the servers (both Cloud and on-premise) are secure to make sure IT infrastructure remains available and ‘fit for purpose’
Perform L2 and L3 incident management for Desktop and Server Infrastructure Technologies Supporting the systems administrator(s) with BAU support, providing an escalation point for high-level users and issues
Infrastructure innovation, in line with business plans and software development
Develop an understanding of ISO 27001 and assist with audits, compliance, and policy development
Perform root-cause analysis on cyber and compliance risks
Out-of-hours work to support global teams when required
Takes a lead role in developing documentation for the more complex technical areas. Mentor less experienced team members in the execution of their duties
Ensure security compliance of the IT infrastructure by carrying out remedial actions as required
What we are looking for
Excellent working knowledge of The Microsoft Cloud services and experience of building solutions around the,
Solid technical experience in supporting Microsoft server infrastructure (hardware and software)
Team Leader experience, generally focused around mentoring junior members of the team
Experienced engineer with an excellent record of server infrastructure, medium and large schedule rolls of Cloud first infrastructures
Experience working with MS Windows Server 2012/R2, ADFS, AD MS SharePoint, Exchange, PowerShell, Skype for business, Teams, O365, and Intune.
Working knowledge and experience of Hyper-V is essential
Experience of SQL server management
Technical experience Office 365 and administration of MS Azure
Be able to demonstrate advanced networking skills
Working knowledge of Microsoft Teams and Microsoft PowerApps and power platform builds
Knowledge of Microsoft Dynamics 360 or equivalent
Experience supporting Azure DevOP’s platforms, Maintain Blob Storage as well as other Microsoft cloud technologies
Have a positive ‘can do’ attitude, be willing to go the extra mile and suggest improvements to departmental processes
IT Project Management (Technical side) desirable
Excellent communication skills at all levels, be able to provide updates to the relevant individuals / teams as and when necessary
Solid understanding of General IT equipment e.g., Switch, routers, SaaS etc.
Experience in cybersecurity is desirable
Experience of 27001 is desirable (not audit level)
Experience designing and implementing CRM Systems is desirable
NB: The successful candidate will be required to pass our security screening procedures.
Derbyshire Fire & Rescue Service
Ripley, Derbyshire DE5 3RS, UK
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
Mar 28, 2023
Full time
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
Cognition Intelligence
Market Deeping, Peterborough, UK
We are looking for a curious like-minded person to join our team as a penetration tester and cyber lead. Working from our Cyber Intelligence Centre near Peterborough you will become a part of an elite team of people who work globally for clients at the highest level. Cybersecurity is at the beating heart of our business. Our diligence and expertise are what makes us a leader in protecting our clients. If you have capability, aptitude and the right attitude then talk to us!
Responsibilities:
Perform the following functions as individual assignments or as part of a team:
What can we expect of you day to day?
The objective of our Penetration Testing program is to pro-actively identify weaknesses and shortcomings in our clients security postures and recommend necessary controls and procedures to protect them from threats. With this mission in mind, our pen test experts are pro-actively involved in engagements that simulate adversarial threats & attacks in a timely manner.
Conducting high risk and sensitive ethical hacks of internally and externally hosted applications according to scope.
Subject matter expertise in web, mobile and network penetration testing with track record of end to end testing of complex systems.
Co-ordinate and execute system/network level pen tests and ethical hacking exercises.
Pro-actively research and Identify network and system vulnerabilities and provide recommended counter measures or controls to reduce risk to acceptable and manageable level.
Look into and identify vulnerabilities across the services used by clients such as AWS and Azure.
Maintain situational awareness of cyber activity by reviewing open source reporting for new vulnerabilities, malware, or other threats that have the potential to impact our company or our clients.
You will, Perform cyber threat intelligence analysis, correlate actionable security events.
You will be comfortable in exploring and investigating AWS, 365 and Azure.
We will support you to Employ advanced forensic tools and techniques for attack reconstruction, including forensic analysis and volatile data collection and analysis.
Conduct malware analysis of attacker tools providing indicators for enterprise defensive measures.
Analyse reports to understand threat campaign(s) techniques, lateral movements and extract indicators of compromise (IOCs).
You will need to communicate with our clients based at national institutions across the world, this means a high standard of english is required.
Develop and automate scripts, tools and resources needed to advance ethical hacking capabilities around new and emerging technologies like mobile, cloud and embedded systems.
A host of other duties which will evolve with you job.
All candidates will need to pass a polygraph examination on being chosen for the role.
We’re looking for those of you who are inherently driven and fascinated by the art and science of cyber defence. We will support you in doing so and have fun along the way.
Feb 23, 2022
Full time
We are looking for a curious like-minded person to join our team as a penetration tester and cyber lead. Working from our Cyber Intelligence Centre near Peterborough you will become a part of an elite team of people who work globally for clients at the highest level. Cybersecurity is at the beating heart of our business. Our diligence and expertise are what makes us a leader in protecting our clients. If you have capability, aptitude and the right attitude then talk to us!
Responsibilities:
Perform the following functions as individual assignments or as part of a team:
What can we expect of you day to day?
The objective of our Penetration Testing program is to pro-actively identify weaknesses and shortcomings in our clients security postures and recommend necessary controls and procedures to protect them from threats. With this mission in mind, our pen test experts are pro-actively involved in engagements that simulate adversarial threats & attacks in a timely manner.
Conducting high risk and sensitive ethical hacks of internally and externally hosted applications according to scope.
Subject matter expertise in web, mobile and network penetration testing with track record of end to end testing of complex systems.
Co-ordinate and execute system/network level pen tests and ethical hacking exercises.
Pro-actively research and Identify network and system vulnerabilities and provide recommended counter measures or controls to reduce risk to acceptable and manageable level.
Look into and identify vulnerabilities across the services used by clients such as AWS and Azure.
Maintain situational awareness of cyber activity by reviewing open source reporting for new vulnerabilities, malware, or other threats that have the potential to impact our company or our clients.
You will, Perform cyber threat intelligence analysis, correlate actionable security events.
You will be comfortable in exploring and investigating AWS, 365 and Azure.
We will support you to Employ advanced forensic tools and techniques for attack reconstruction, including forensic analysis and volatile data collection and analysis.
Conduct malware analysis of attacker tools providing indicators for enterprise defensive measures.
Analyse reports to understand threat campaign(s) techniques, lateral movements and extract indicators of compromise (IOCs).
You will need to communicate with our clients based at national institutions across the world, this means a high standard of english is required.
Develop and automate scripts, tools and resources needed to advance ethical hacking capabilities around new and emerging technologies like mobile, cloud and embedded systems.
A host of other duties which will evolve with you job.
All candidates will need to pass a polygraph examination on being chosen for the role.
We’re looking for those of you who are inherently driven and fascinated by the art and science of cyber defence. We will support you in doing so and have fun along the way.
If you're curious about the Cloud, interested in IT, have an affinity for AI or a soft spot for Hardware Support - there's a future in tech for you. An early opportunity to break through and turn your passion into prospects. Our programmes put the power in your hands. You'll earn invaluable real-world skills and qualifications, while earning a pay cheque too. So why wait. Register your interest and launch your career with QA - the UK's leading apprenticeship provider - and start working for top employers from edgy start-ups to medium-sized enterprises to big household names like Barclays, Vodafone, Fujitsu and British Airways. NOTE This is an opportunity that may lead to an apprenticeship You can expect to: Learn more about networking and architecture Increase your understanding of cloud services Get to grips with mobile and operating systems Level up your coding and logic skillset Understand helpdesk systems Salary for our current apprenticeships range between: £12,000 - £18,000 per annum, dependent on the employer. Is this you? We're looking for someone who wants to push technology to its limits. You'll be passionate about looking for ways to innovate and create functional solutions using networking fundamentals. A good attitude and a willingness to learn are essential. Where will your apprenticeship take you? 90% of QA apprentices have secured permanent employment after completing their programme; this is 20% higher than the national average. This apprenticeship programme opens the door for further employment opportunities including: Network Technician Network Engineer Network Administrator Infrastructure Engineer About QA Apprenticeships: We are the largest Microsoft Gold Learning Partner in the UK. We'll offer you a broad range of Microsoft training courses, taught by highly experienced experts. We hold the highest overall pass rate among UK tech training providers ( Based on end-point assessments by the BCS 2020). We've been awarded Gold for 'Best Use of Blended Learning' 2020 at the Learning Tech Awards. Our model of learning is a blend of virtual and face-to-face learning sessions. You'll gain knowledge through a combination of project and lab work, events, self-research, self-paced learning and peer-to-peer learning. We'll help you get on-the-job experience, earn a salary and work towards an industry-recognised qualification all the way up to Masters level. XX28EP
Apr 17, 2024
Full time
If you're curious about the Cloud, interested in IT, have an affinity for AI or a soft spot for Hardware Support - there's a future in tech for you. An early opportunity to break through and turn your passion into prospects. Our programmes put the power in your hands. You'll earn invaluable real-world skills and qualifications, while earning a pay cheque too. So why wait. Register your interest and launch your career with QA - the UK's leading apprenticeship provider - and start working for top employers from edgy start-ups to medium-sized enterprises to big household names like Barclays, Vodafone, Fujitsu and British Airways. NOTE This is an opportunity that may lead to an apprenticeship You can expect to: Learn more about networking and architecture Increase your understanding of cloud services Get to grips with mobile and operating systems Level up your coding and logic skillset Understand helpdesk systems Salary for our current apprenticeships range between: £12,000 - £18,000 per annum, dependent on the employer. Is this you? We're looking for someone who wants to push technology to its limits. You'll be passionate about looking for ways to innovate and create functional solutions using networking fundamentals. A good attitude and a willingness to learn are essential. Where will your apprenticeship take you? 90% of QA apprentices have secured permanent employment after completing their programme; this is 20% higher than the national average. This apprenticeship programme opens the door for further employment opportunities including: Network Technician Network Engineer Network Administrator Infrastructure Engineer About QA Apprenticeships: We are the largest Microsoft Gold Learning Partner in the UK. We'll offer you a broad range of Microsoft training courses, taught by highly experienced experts. We hold the highest overall pass rate among UK tech training providers ( Based on end-point assessments by the BCS 2020). We've been awarded Gold for 'Best Use of Blended Learning' 2020 at the Learning Tech Awards. Our model of learning is a blend of virtual and face-to-face learning sessions. You'll gain knowledge through a combination of project and lab work, events, self-research, self-paced learning and peer-to-peer learning. We'll help you get on-the-job experience, earn a salary and work towards an industry-recognised qualification all the way up to Masters level. XX28EP
Network Engineer 40,000 - 45,000 Full Time / Permanent Birmingham / Hybrid The Role: My client, a large and internationally recognised business, is looking for a driven Network Engineer to join their experienced internal IT team based in the Midlands. The Network Engineer will oversee all network infrastructure across multiple physical sites as well as online services. This role would suit a junior - mid-level Network Engineer who is looking to continue developing and challenging themselves within a specialist team. The is a hybrid role (2 days a week in the office preferably) based in the Birmingham area. Key Responsibilities: 2nd & 3rd line support of LAN, WAN & WLAN; deploying infrastructure both on-prem and cloud. Ownership of process, documentation, and technical problems/issues. Working within SLA guidelines and responsible for making recommendations to change SLAs. Responsible for liaising with other IT team members to ensure they are kept up to date on relevant issues. Manage calls and log through the current helpdesk system, ensuring that all SLA, training requirements, and hardware analysis statistics are accurate. Skills and Experience required: Proven experience working as a Network Engineer / Administrator Knowledge of LAN, WAN and WLAN networking technologies Knowledge of Cisco Routing and Switching Cisco qualifications (CCNA or CCNP) are preferred but not essential. Knowledge of SDWAN technologies Knowledge of enterprise wireless technologies and components Knowledge of VIP/SIP telephony systems Previous experience managing networks in the cloud. Please contact (url removed) for more information Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Apr 17, 2024
Full time
Network Engineer 40,000 - 45,000 Full Time / Permanent Birmingham / Hybrid The Role: My client, a large and internationally recognised business, is looking for a driven Network Engineer to join their experienced internal IT team based in the Midlands. The Network Engineer will oversee all network infrastructure across multiple physical sites as well as online services. This role would suit a junior - mid-level Network Engineer who is looking to continue developing and challenging themselves within a specialist team. The is a hybrid role (2 days a week in the office preferably) based in the Birmingham area. Key Responsibilities: 2nd & 3rd line support of LAN, WAN & WLAN; deploying infrastructure both on-prem and cloud. Ownership of process, documentation, and technical problems/issues. Working within SLA guidelines and responsible for making recommendations to change SLAs. Responsible for liaising with other IT team members to ensure they are kept up to date on relevant issues. Manage calls and log through the current helpdesk system, ensuring that all SLA, training requirements, and hardware analysis statistics are accurate. Skills and Experience required: Proven experience working as a Network Engineer / Administrator Knowledge of LAN, WAN and WLAN networking technologies Knowledge of Cisco Routing and Switching Cisco qualifications (CCNA or CCNP) are preferred but not essential. Knowledge of SDWAN technologies Knowledge of enterprise wireless technologies and components Knowledge of VIP/SIP telephony systems Previous experience managing networks in the cloud. Please contact (url removed) for more information Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Project Administrator Are you looking for a fulfilling role that caters to your administrative instincts? If so, we'd love to hear from you! We at Solutions30 are seeking an ambitious, skilled Project Administrator to work within a thriving telecommunications environment, utilising Openreach Portal. The role extends to managing the MapAll tool in addition to facilitating communication between clients, subcontractors, and internal teams. The ideal Project Administrator will be an active part of our Fibre team, overseeing network adjustments, ancillary attachments, and everything regarding the Openreach Portal, ensuring there is efficient operation and coordination. Furthermore, you'll monitor A55 and A55B activities, logging these meticulously on the company's management system. Depending on your experience level, the above may sound slightly daunting. However, as long as you can demonstrate a strong, positive work ethic, we would still be very much interested in speaking with you as training will be provided supporting both skill development & career progression. The Project Administrator would be responsible for: Collaborate closely with internal teams and external stakeholders to (e.g. resolve issues). Ensure adherence to project requirements and client specifications as well as supporting network planning and optimisation efforts. Accurate logging on the company's management system. Maintain detailed records of transactions (e.g. dates/descriptions/relevant documentation). Uphold data integrity and compliance with data entry protocols and standards. Identify opportunities to optimise processes to improve efficiency and productivity. Ensure adherence to regulatory requirements, company policies, and industry standards. Stay informed about regulatory changes and industry trends, updating operational procedures accordingly. We would welcome applicants with the following qualifications & skills: Bachelor's degree in a relevant field or equivalent experience. Experience in using the Openreach portal and MapAll tool (Desirable). Previous Telecommunications/Fibre experience (Desirable). Excellent communication and interpersonal skills. Strong organisational abilities, attention to detail, and multitasking capabilities. Knowledge of regulatory requirements and compliance standards in the telecommunications sector. Competence in data entry and management, with experience using company management systems and geographic information systems (GIS). Additional Information: Occasional travel to other locations may be required for meetings. Start Date - ASAP Location - Watford, WD18 (Office-Based, 5 days a week. Possibility of hybrid model after training period) Salary - Negotiable
Apr 17, 2024
Full time
Project Administrator Are you looking for a fulfilling role that caters to your administrative instincts? If so, we'd love to hear from you! We at Solutions30 are seeking an ambitious, skilled Project Administrator to work within a thriving telecommunications environment, utilising Openreach Portal. The role extends to managing the MapAll tool in addition to facilitating communication between clients, subcontractors, and internal teams. The ideal Project Administrator will be an active part of our Fibre team, overseeing network adjustments, ancillary attachments, and everything regarding the Openreach Portal, ensuring there is efficient operation and coordination. Furthermore, you'll monitor A55 and A55B activities, logging these meticulously on the company's management system. Depending on your experience level, the above may sound slightly daunting. However, as long as you can demonstrate a strong, positive work ethic, we would still be very much interested in speaking with you as training will be provided supporting both skill development & career progression. The Project Administrator would be responsible for: Collaborate closely with internal teams and external stakeholders to (e.g. resolve issues). Ensure adherence to project requirements and client specifications as well as supporting network planning and optimisation efforts. Accurate logging on the company's management system. Maintain detailed records of transactions (e.g. dates/descriptions/relevant documentation). Uphold data integrity and compliance with data entry protocols and standards. Identify opportunities to optimise processes to improve efficiency and productivity. Ensure adherence to regulatory requirements, company policies, and industry standards. Stay informed about regulatory changes and industry trends, updating operational procedures accordingly. We would welcome applicants with the following qualifications & skills: Bachelor's degree in a relevant field or equivalent experience. Experience in using the Openreach portal and MapAll tool (Desirable). Previous Telecommunications/Fibre experience (Desirable). Excellent communication and interpersonal skills. Strong organisational abilities, attention to detail, and multitasking capabilities. Knowledge of regulatory requirements and compliance standards in the telecommunications sector. Competence in data entry and management, with experience using company management systems and geographic information systems (GIS). Additional Information: Occasional travel to other locations may be required for meetings. Start Date - ASAP Location - Watford, WD18 (Office-Based, 5 days a week. Possibility of hybrid model after training period) Salary - Negotiable
Are you looking to provide world class infrastructure support to a range of exceptional clients? Do you want to work for a company that provides you with the tools and training to succeed to the next level of your career? Are you all about top quality work and providing the best client experience? If you are looking for a role where you can provide world class day-to-day front-end support, including resolving incidents and fulfilling service requests to minimise client disruption, then this could be the one for you. This role is pivotal to the daily operation of the business, ensuring that clients' requirements are met accurately and efficiently. This is 40hrs per week, Mon Fri, 8am -5pm. There will be a requirement to be flexible and available at weekends. 75% of your time will be spent attending client sites with the remaining 25% office based in Cambridgeshire. In return you will get Annual leave 33days (inc. 8 bank hols) 24/7 Free access to all courses on Udemy for Business 5% & 5% Pension. 4x Death in service Store discounts. Cycle to work. EV scheme (after 2 years service) Referral programme Free onsite parking Duties & Responsibilities of the Infrastructure Engineer: Work as a technically experienced and knowledgeable member of the Infrastructure Team. Provide prompt, accurate, and consistent communication to colleagues and clients. Learn and understand every intricate detail of a client or collection of clients' systems and infrastructures and update and maintain client documentation. As a key member of the onboarding team you will be responsible for assessing and comprehensively documenting current systems and infrastructure. Investigate, diagnose, and resolve technical incidents, escalating appropriately within the infrastructure team for collaboration where necessary. Guide and support 1st, 2nd, and 3rd Line Service Desk Analysts, as well as Field Service Technicians, mentoring and coaching to enhance skills and abilities and creating documentation. Excel and perform comfortably to high standards with little intervention and assistance. Continuously improve knowledge and understanding across the various software and hardware technologies. Liaise with 3rd party support for ticket resolution as appropriate. Work with our Sales team to advise on and propose improvements to client infrastructures/systems. Travel to and from client sites across the UK (some overnight stays possible) leading the technical installation, implementation and delivery of projects and management and resolution of problem incidents. What you will need to succeed as an Infrastructure Engineer: Relevant IT qualification for example NVQ, Diploma or Degree. MCSA Windows Server 2016-22 or equivalent MTA: Networking, Security and Windows Server Administrator Fundamental. Microsoft Certified: Azure Fundamentals Microsoft 365 Certified: Fundamentals or equivalent Microsoft Exchange qualifications Working knowledge and experience of Windows Server, Windows Desktop, Microsoft Exchange, Remote Desktop Services and Active Directory. A strong understanding of IT Networking principals such as DNS, DHCP, TCP/IP, WAN, LAN, WLAN, VLAN and Wi-Fi topologies. Previous experience in managing various Firewall technologies -Checkpoint, Meraki, Sophos, Watchguard and Fortinet. Virtualization technologies -VMWare, Hyper-V, Citrix. Experience in cloud technologies such as Azure, AWS and Google Cloud. Microsoft 365 knowledge and experience -MFA, SSO, OneDrive, Teams, SharePoint, In Tune, Entra / Entra Cloud Sync. Backup/ disaster recovery- Cove data protection, Veeam. Endpoint Security and Management - SentinelOne. Experience designing, installing, and supporting VOiP systems and technologies. Experience of working with a variety of clients across multiple industries. Expert knowledge of mobile phone devices, both apple and android, and hardware such as printers and Bluetooth peripherals. A good understanding of GDPR principals. Core understanding of Cyber Security principals. If you are interested in finding out more about this position, please contact Daniel for a chat on (phone number removed) or apply now. If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy.
Apr 17, 2024
Full time
Are you looking to provide world class infrastructure support to a range of exceptional clients? Do you want to work for a company that provides you with the tools and training to succeed to the next level of your career? Are you all about top quality work and providing the best client experience? If you are looking for a role where you can provide world class day-to-day front-end support, including resolving incidents and fulfilling service requests to minimise client disruption, then this could be the one for you. This role is pivotal to the daily operation of the business, ensuring that clients' requirements are met accurately and efficiently. This is 40hrs per week, Mon Fri, 8am -5pm. There will be a requirement to be flexible and available at weekends. 75% of your time will be spent attending client sites with the remaining 25% office based in Cambridgeshire. In return you will get Annual leave 33days (inc. 8 bank hols) 24/7 Free access to all courses on Udemy for Business 5% & 5% Pension. 4x Death in service Store discounts. Cycle to work. EV scheme (after 2 years service) Referral programme Free onsite parking Duties & Responsibilities of the Infrastructure Engineer: Work as a technically experienced and knowledgeable member of the Infrastructure Team. Provide prompt, accurate, and consistent communication to colleagues and clients. Learn and understand every intricate detail of a client or collection of clients' systems and infrastructures and update and maintain client documentation. As a key member of the onboarding team you will be responsible for assessing and comprehensively documenting current systems and infrastructure. Investigate, diagnose, and resolve technical incidents, escalating appropriately within the infrastructure team for collaboration where necessary. Guide and support 1st, 2nd, and 3rd Line Service Desk Analysts, as well as Field Service Technicians, mentoring and coaching to enhance skills and abilities and creating documentation. Excel and perform comfortably to high standards with little intervention and assistance. Continuously improve knowledge and understanding across the various software and hardware technologies. Liaise with 3rd party support for ticket resolution as appropriate. Work with our Sales team to advise on and propose improvements to client infrastructures/systems. Travel to and from client sites across the UK (some overnight stays possible) leading the technical installation, implementation and delivery of projects and management and resolution of problem incidents. What you will need to succeed as an Infrastructure Engineer: Relevant IT qualification for example NVQ, Diploma or Degree. MCSA Windows Server 2016-22 or equivalent MTA: Networking, Security and Windows Server Administrator Fundamental. Microsoft Certified: Azure Fundamentals Microsoft 365 Certified: Fundamentals or equivalent Microsoft Exchange qualifications Working knowledge and experience of Windows Server, Windows Desktop, Microsoft Exchange, Remote Desktop Services and Active Directory. A strong understanding of IT Networking principals such as DNS, DHCP, TCP/IP, WAN, LAN, WLAN, VLAN and Wi-Fi topologies. Previous experience in managing various Firewall technologies -Checkpoint, Meraki, Sophos, Watchguard and Fortinet. Virtualization technologies -VMWare, Hyper-V, Citrix. Experience in cloud technologies such as Azure, AWS and Google Cloud. Microsoft 365 knowledge and experience -MFA, SSO, OneDrive, Teams, SharePoint, In Tune, Entra / Entra Cloud Sync. Backup/ disaster recovery- Cove data protection, Veeam. Endpoint Security and Management - SentinelOne. Experience designing, installing, and supporting VOiP systems and technologies. Experience of working with a variety of clients across multiple industries. Expert knowledge of mobile phone devices, both apple and android, and hardware such as printers and Bluetooth peripherals. A good understanding of GDPR principals. Core understanding of Cyber Security principals. If you are interested in finding out more about this position, please contact Daniel for a chat on (phone number removed) or apply now. If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy.
Endpoint System Administrator 24 month fixed term contract paying salary Based in Manchester Come thrive in our dynamic IT Services team, where our focus is on delivering top-tier customer service and quality solutions. The Team: Join our Endpoint Systems Team within the Technology division of IT Services (ITS). As an integral part of our broader Infrastructure Team, we specialize in developing, maintaining, and supporting operating systems and applications across our managed device network. The Role: As an Endpoint Systems Administrator, you'll leverage your technical expertise to manage a diverse desktop environment. Your role includes overseeing various applications supporting diverse functions. Collaborating closely with Infrastructure teams and internal ITS departments, you'll ensure the security, compliance, and efficiency of our managed estate. Your contributions will be pivotal in installing, maintaining, and optimizing desktop infrastructure systems to meet operational requirements and service standards. The Ideal Candidate: We seek a candidate who can demonstrate: - Extensive experience in desktop administration within large organizations. - Proficiency in application packaging and delivery across Windows and MacOS platforms. - Leadership in designing and executing automated operating system and desktop application deployments. - Expertise in Scripting, automation, SCCM, Group Policy, endpoint protection, and patching. - Advanced knowledge of software packaging tools such as AdminStudio. - Experience with Intune and other endpoint management tools to enhance desktop user experiences. - Awareness of emerging trends in application packaging and endpoint management solutions. What We Offer In addition to an exciting role in a vibrant team, we provide a comprehensive benefits package including: - Generous annual leave. - Pension scheme membership for you and your family's future. - Well-being program offering counseling, fitness, and access to leading sports facilities. - Learning and development opportunities to enhance your skills. - Season ticket loans and Cycle to Work Scheme for convenient commuting. - Workplace nursery scheme for working parents. - Staff recognition schemes to acknowledge your contributions. - Staff discounts on various products and services, including travel and high street savings.
Apr 17, 2024
Endpoint System Administrator 24 month fixed term contract paying salary Based in Manchester Come thrive in our dynamic IT Services team, where our focus is on delivering top-tier customer service and quality solutions. The Team: Join our Endpoint Systems Team within the Technology division of IT Services (ITS). As an integral part of our broader Infrastructure Team, we specialize in developing, maintaining, and supporting operating systems and applications across our managed device network. The Role: As an Endpoint Systems Administrator, you'll leverage your technical expertise to manage a diverse desktop environment. Your role includes overseeing various applications supporting diverse functions. Collaborating closely with Infrastructure teams and internal ITS departments, you'll ensure the security, compliance, and efficiency of our managed estate. Your contributions will be pivotal in installing, maintaining, and optimizing desktop infrastructure systems to meet operational requirements and service standards. The Ideal Candidate: We seek a candidate who can demonstrate: - Extensive experience in desktop administration within large organizations. - Proficiency in application packaging and delivery across Windows and MacOS platforms. - Leadership in designing and executing automated operating system and desktop application deployments. - Expertise in Scripting, automation, SCCM, Group Policy, endpoint protection, and patching. - Advanced knowledge of software packaging tools such as AdminStudio. - Experience with Intune and other endpoint management tools to enhance desktop user experiences. - Awareness of emerging trends in application packaging and endpoint management solutions. What We Offer In addition to an exciting role in a vibrant team, we provide a comprehensive benefits package including: - Generous annual leave. - Pension scheme membership for you and your family's future. - Well-being program offering counseling, fitness, and access to leading sports facilities. - Learning and development opportunities to enhance your skills. - Season ticket loans and Cycle to Work Scheme for convenient commuting. - Workplace nursery scheme for working parents. - Staff recognition schemes to acknowledge your contributions. - Staff discounts on various products and services, including travel and high street savings.
Are you looking to provide world class infrastructure support to a range of exceptional clients? Do you want to work for a company that provides you with the tools and training to succeed to the next level of your career? Are you all about top quality work and providing the best client experience? If you are looking for a role where you can provide world class day-to-day front-end support, including resolving incidents and fulfilling service requests to minimise client disruption, then this could be the one for you. This role is pivotal to the daily operation of the business, ensuring that clients' requirements are met accurately and efficiently. This is 40hrs per week, Mon - Fri, 8am -5pm. There will be a requirement to be flexible and available at weekends. 75% of your time will be spent attending client sites with the remaining 25% office based in Cambridgeshire. In return you will get Annual leave 33days (inc. 8 bank hols) 24/7 Free access to all courses on Udemy for Business 5% & 5% Pension. 4x Death in service Store discounts. Cycle to work. EV scheme (after 2 years' service) Referral programme Free onsite parking Duties & Responsibilities of the Infrastructure Engineer: Work as a technically experienced and knowledgeable member of the Infrastructure Team. Provide prompt, accurate, and consistent communication to colleagues and clients. Learn and understand every intricate detail of a client or collection of clients' systems and infrastructures and update and maintain client documentation. As a key member of the onboarding team you will be responsible for assessing and comprehensively documenting current systems and infrastructure. Investigate, diagnose, and resolve technical incidents, escalating appropriately within the infrastructure team for collaboration where necessary. Guide and support 1st, 2nd, and 3rd Line Service Desk Analysts, as well as Field Service Technicians, mentoring and coaching to enhance skills and abilities and creating documentation. Excel and perform comfortably to high standards with little intervention and assistance. Continuously improve knowledge and understanding across the various software and hardware technologies supported and implemented by the business. Liaise with 3rd party support for ticket resolution as appropriate. Work with our Sales team to advise on and propose improvements to client infrastructures/systems. Travel to and from client sites across the UK (some overnight stays possible) leading the technical installation, implementation and delivery of projects and management and resolution of problem incidents. What you will need to succeed as an Infrastructure Engineer: Relevant IT qualification for example NVQ, Diploma or Degree. MCSA Windows Server 2016-22 or equivalent MTA: Networking, Security and Windows Server Administrator Fundamental. Microsoft Certified: Azure Fundamentals Microsoft 365 Certified: Fundamentals or equivalent Microsoft Exchange qualifications Working knowledge and experience of Windows Server, Windows Desktop, Microsoft Exchange, Remote Desktop Services and Active Directory. A strong understanding of IT Networking principals such as DNS, DHCP, TCP/IP, WAN, LAN, WLAN, VLAN and Wi-Fi topologies. Previous experience in managing various Firewall technologies -Checkpoint, Meraki, Sophos, Watchguard and Fortinet. Virtualization technologies -VMWare, Hyper-V, Citrix. Experience in cloud technologies such as Azure, AWS and Google Cloud. Microsoft 365 knowledge and experience -MFA, SSO, OneDrive, Teams, SharePoint, In Tune, Entra / Entra Cloud Sync. Backup/ disaster recovery- Cove data protection, Veeam. Endpoint Security and Management - SentinelOne. Experience designing, installing, and supporting VOiP systems and technologies. Experience of working with a variety of clients across multiple industries. Expert knowledge of mobile phone devices, both apple and android, and hardware such as printers and Bluetooth peripherals. A good understanding of GDPR principals. Core understanding of Cyber Security principals. If you are interested in finding out more about this position, please contact Daniel for a chat or apply now. If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy.
Apr 17, 2024
Full time
Are you looking to provide world class infrastructure support to a range of exceptional clients? Do you want to work for a company that provides you with the tools and training to succeed to the next level of your career? Are you all about top quality work and providing the best client experience? If you are looking for a role where you can provide world class day-to-day front-end support, including resolving incidents and fulfilling service requests to minimise client disruption, then this could be the one for you. This role is pivotal to the daily operation of the business, ensuring that clients' requirements are met accurately and efficiently. This is 40hrs per week, Mon - Fri, 8am -5pm. There will be a requirement to be flexible and available at weekends. 75% of your time will be spent attending client sites with the remaining 25% office based in Cambridgeshire. In return you will get Annual leave 33days (inc. 8 bank hols) 24/7 Free access to all courses on Udemy for Business 5% & 5% Pension. 4x Death in service Store discounts. Cycle to work. EV scheme (after 2 years' service) Referral programme Free onsite parking Duties & Responsibilities of the Infrastructure Engineer: Work as a technically experienced and knowledgeable member of the Infrastructure Team. Provide prompt, accurate, and consistent communication to colleagues and clients. Learn and understand every intricate detail of a client or collection of clients' systems and infrastructures and update and maintain client documentation. As a key member of the onboarding team you will be responsible for assessing and comprehensively documenting current systems and infrastructure. Investigate, diagnose, and resolve technical incidents, escalating appropriately within the infrastructure team for collaboration where necessary. Guide and support 1st, 2nd, and 3rd Line Service Desk Analysts, as well as Field Service Technicians, mentoring and coaching to enhance skills and abilities and creating documentation. Excel and perform comfortably to high standards with little intervention and assistance. Continuously improve knowledge and understanding across the various software and hardware technologies supported and implemented by the business. Liaise with 3rd party support for ticket resolution as appropriate. Work with our Sales team to advise on and propose improvements to client infrastructures/systems. Travel to and from client sites across the UK (some overnight stays possible) leading the technical installation, implementation and delivery of projects and management and resolution of problem incidents. What you will need to succeed as an Infrastructure Engineer: Relevant IT qualification for example NVQ, Diploma or Degree. MCSA Windows Server 2016-22 or equivalent MTA: Networking, Security and Windows Server Administrator Fundamental. Microsoft Certified: Azure Fundamentals Microsoft 365 Certified: Fundamentals or equivalent Microsoft Exchange qualifications Working knowledge and experience of Windows Server, Windows Desktop, Microsoft Exchange, Remote Desktop Services and Active Directory. A strong understanding of IT Networking principals such as DNS, DHCP, TCP/IP, WAN, LAN, WLAN, VLAN and Wi-Fi topologies. Previous experience in managing various Firewall technologies -Checkpoint, Meraki, Sophos, Watchguard and Fortinet. Virtualization technologies -VMWare, Hyper-V, Citrix. Experience in cloud technologies such as Azure, AWS and Google Cloud. Microsoft 365 knowledge and experience -MFA, SSO, OneDrive, Teams, SharePoint, In Tune, Entra / Entra Cloud Sync. Backup/ disaster recovery- Cove data protection, Veeam. Endpoint Security and Management - SentinelOne. Experience designing, installing, and supporting VOiP systems and technologies. Experience of working with a variety of clients across multiple industries. Expert knowledge of mobile phone devices, both apple and android, and hardware such as printers and Bluetooth peripherals. A good understanding of GDPR principals. Core understanding of Cyber Security principals. If you are interested in finding out more about this position, please contact Daniel for a chat or apply now. If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy.
I am working with a client based in the South of England who specialise in cyber security. This is a fantastic opportunity for the right candidates to join an organisation who are pioneers of cyber risk management, working with a range of customers in both private and public sectors. The Role PLEASE NOTE THIS OPPORTUNITY INVOLVES ON-SITE SHIFT WORK SO PLEASE ONLY APPLY IF YOU ARE HAPPY TO WORK BOTH DAY AND NIGHT SHIFTS AND LIVE WITHIN COMMUTING DISTANCE OF POOLE. Due to expansion, my client is looking to increase the capeability of their 24/7 SOC team. A 24/7 Security Operations Centre (SOC) Analyst is responsible for monitoring and defending customers against potential security threats. This critical role will identify, analyse and respond to security incidents to ensure the confidentiality, integrity and availability of sensitive data and systems. You will need to work closely with other cyber security team members to ensure a strong security posture and prevent or mitigate potential cyber attacks. This role will also offer hands on support to the infrastructure engineering field team in responding to incidents so previous infrastructure experience or experience within a 2nd line support environment is essential. Security Monitoring And Incident Detection Based at their modern and recently refurbished offices near Poole Quay, you will work a four day operational rota including both day shifts (7am - 7pm) and nights shifts (7pm - 7am). The 24/7 SOC analysts work closely with other Digital Forensic and Incident response teams and will perform a multitude of tasks managing and maintaining customers. Duties include: Monitor security information and event management (SIEM) tools and other security monitoring systems to identify potential security incidents and anomalies. Analyse alerts and log data to assess the severity and impact of potential threats. Incident Response And Analysis Investigate and respond to security incidents promptly and effectively. Perform in-depth analysis of security events to understand the scope, impact, and root cause of incidents. Threat Hunting Proactively search for hidden threats and potential security weaknesses in the organization's network and systems. Utilize various security tools and methodologies to identify and address potential vulnerabilities before they are exploited. Vulnerability Management Assist in vulnerability assessments and penetration testing activities. Evaluate and prioritize identified vulnerabilities for remediation by collaborating with IT and system administrators. Security Reporting And Documentation Create detailed reports on security incidents, response actions taken, and recommendations for improvement. Maintain accurate records of incidents, investigations, and security-related activities. Security Tools Management Configure, update, and maintain security tools, including firewalls, intrusion detection/prevention systems, endpoint protection, and SIEM solutions. Who? I would be interested in speaking with both candidates with experience in cyber secruity in a similar role or who have other technical IT infrastructure or support experience and are looking to move to a career in cyber security. You will be given a substantial development plan. A passion for technology and learning new skills is a key sucess factor for this role and, although full training and real world expeprience will be provided, you will need to have the ambition to develop. My client prides itself on providing an excellent service to their customers so the sucessful candidates will need to have strong communication skills and a service-based mindset. Successful Candidates Will Be Enrolled On a Full Training & Certification Program Across The Service Portfolio; however, the following certifications and experience will be beneficial to applicants: Certification in Computer Science, Information Security, or related field (or equivalent work experience). Cybersecurity certifications such as CompTIA Security+, Certified Ethical Hacker (CEH) or Microsoft M365/Azure Understanding of cybersecurity principles, networking concepts, and various operating systems. Knowledge of common security threats, attack vectors, and mitigation strategies. Excellent communication skills to convey technical information to both technical and non-technical audiences. Experience in an IT Support/MSP support role Experience within a IT infrastructure role Strong attention to detail and ability to work under pressure in a fast-paced environment. Alongside a competitve salary, you will also have access to excellent training and career progression as well as a god benefits package.
Apr 17, 2024
Full time
I am working with a client based in the South of England who specialise in cyber security. This is a fantastic opportunity for the right candidates to join an organisation who are pioneers of cyber risk management, working with a range of customers in both private and public sectors. The Role PLEASE NOTE THIS OPPORTUNITY INVOLVES ON-SITE SHIFT WORK SO PLEASE ONLY APPLY IF YOU ARE HAPPY TO WORK BOTH DAY AND NIGHT SHIFTS AND LIVE WITHIN COMMUTING DISTANCE OF POOLE. Due to expansion, my client is looking to increase the capeability of their 24/7 SOC team. A 24/7 Security Operations Centre (SOC) Analyst is responsible for monitoring and defending customers against potential security threats. This critical role will identify, analyse and respond to security incidents to ensure the confidentiality, integrity and availability of sensitive data and systems. You will need to work closely with other cyber security team members to ensure a strong security posture and prevent or mitigate potential cyber attacks. This role will also offer hands on support to the infrastructure engineering field team in responding to incidents so previous infrastructure experience or experience within a 2nd line support environment is essential. Security Monitoring And Incident Detection Based at their modern and recently refurbished offices near Poole Quay, you will work a four day operational rota including both day shifts (7am - 7pm) and nights shifts (7pm - 7am). The 24/7 SOC analysts work closely with other Digital Forensic and Incident response teams and will perform a multitude of tasks managing and maintaining customers. Duties include: Monitor security information and event management (SIEM) tools and other security monitoring systems to identify potential security incidents and anomalies. Analyse alerts and log data to assess the severity and impact of potential threats. Incident Response And Analysis Investigate and respond to security incidents promptly and effectively. Perform in-depth analysis of security events to understand the scope, impact, and root cause of incidents. Threat Hunting Proactively search for hidden threats and potential security weaknesses in the organization's network and systems. Utilize various security tools and methodologies to identify and address potential vulnerabilities before they are exploited. Vulnerability Management Assist in vulnerability assessments and penetration testing activities. Evaluate and prioritize identified vulnerabilities for remediation by collaborating with IT and system administrators. Security Reporting And Documentation Create detailed reports on security incidents, response actions taken, and recommendations for improvement. Maintain accurate records of incidents, investigations, and security-related activities. Security Tools Management Configure, update, and maintain security tools, including firewalls, intrusion detection/prevention systems, endpoint protection, and SIEM solutions. Who? I would be interested in speaking with both candidates with experience in cyber secruity in a similar role or who have other technical IT infrastructure or support experience and are looking to move to a career in cyber security. You will be given a substantial development plan. A passion for technology and learning new skills is a key sucess factor for this role and, although full training and real world expeprience will be provided, you will need to have the ambition to develop. My client prides itself on providing an excellent service to their customers so the sucessful candidates will need to have strong communication skills and a service-based mindset. Successful Candidates Will Be Enrolled On a Full Training & Certification Program Across The Service Portfolio; however, the following certifications and experience will be beneficial to applicants: Certification in Computer Science, Information Security, or related field (or equivalent work experience). Cybersecurity certifications such as CompTIA Security+, Certified Ethical Hacker (CEH) or Microsoft M365/Azure Understanding of cybersecurity principles, networking concepts, and various operating systems. Knowledge of common security threats, attack vectors, and mitigation strategies. Excellent communication skills to convey technical information to both technical and non-technical audiences. Experience in an IT Support/MSP support role Experience within a IT infrastructure role Strong attention to detail and ability to work under pressure in a fast-paced environment. Alongside a competitve salary, you will also have access to excellent training and career progression as well as a god benefits package.
Network Engineer £40,000 - £45,000 Full Time/Permanent Birmingham/Hybrid The Role: My client, a large and internationally recognised business, is looking for a driven Network Engineer to join their experienced internal IT team based in the Midlands. The Network Engineer will oversee all network infrastructure across multiple physical sites as well as online services. This role would suit a junior - mid-level Network Engineer who is looking to continue developing and challenging themselves within a specialist team. The is a hybrid role (2 days a week in the office preferably) based in the Birmingham area. Key Responsibilities: 2nd & 3rd line support of LAN, WAN & WLAN; deploying infrastructure both on-prem and cloud. Ownership of process, documentation, and technical problems/issues. Working within SLA guidelines and responsible for making recommendations to change SLAs. Responsible for liaising with other IT team members to ensure they are kept up to date on relevant issues. Manage calls and log through the current helpdesk system, ensuring that all SLA, training requirements, and hardware analysis statistics are accurate. Skills and Experience required: Proven experience working as a Network Engineer/Administrator Knowledge of LAN, WAN and WLAN networking technologies Knowledge of Cisco Routing and Switching Cisco qualifications (CCNA or CCNP) are preferred but not essential. Knowledge of SDWAN technologies Knowledge of enterprise wireless technologies and components Knowledge of VIP/SIP telephony systems Previous experience managing networks in the cloud. Please contact (see below) for more information Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Apr 17, 2024
Full time
Network Engineer £40,000 - £45,000 Full Time/Permanent Birmingham/Hybrid The Role: My client, a large and internationally recognised business, is looking for a driven Network Engineer to join their experienced internal IT team based in the Midlands. The Network Engineer will oversee all network infrastructure across multiple physical sites as well as online services. This role would suit a junior - mid-level Network Engineer who is looking to continue developing and challenging themselves within a specialist team. The is a hybrid role (2 days a week in the office preferably) based in the Birmingham area. Key Responsibilities: 2nd & 3rd line support of LAN, WAN & WLAN; deploying infrastructure both on-prem and cloud. Ownership of process, documentation, and technical problems/issues. Working within SLA guidelines and responsible for making recommendations to change SLAs. Responsible for liaising with other IT team members to ensure they are kept up to date on relevant issues. Manage calls and log through the current helpdesk system, ensuring that all SLA, training requirements, and hardware analysis statistics are accurate. Skills and Experience required: Proven experience working as a Network Engineer/Administrator Knowledge of LAN, WAN and WLAN networking technologies Knowledge of Cisco Routing and Switching Cisco qualifications (CCNA or CCNP) are preferred but not essential. Knowledge of SDWAN technologies Knowledge of enterprise wireless technologies and components Knowledge of VIP/SIP telephony systems Previous experience managing networks in the cloud. Please contact (see below) for more information Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Job Title: Project Manager Location: Newbury (up to 2 days remote working) Salary: Competitive Job Type: Full time, Permanent Start Date: ASAP An exciting opportunity has arisen to join us as a Project Manager. Netteam tX is a comprehensive IT Managed Service Provider (MSP) offering a complete suite of technology solutions to businesses across the UK. At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centered around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. About the role: The ideal candidate will build relationships easily, confidently interacting with internal stakeholders (Implementation Engineers, Account Managers) as well as External stakeholders (clients, 3rd party vendors). Strategically engaging with more senior stakeholders. You will be skilled in building a picture of client needs and be passionate about delivering the highest levels of customer service. You will have a good understanding of work breakdown structure as demonstrated by your ability to develop a project plan with added product complexity and multiple phases of implementation. This will include, the deployment of Hospitality solutions, WIFI, Voice, and IT systems such as networks, desktops, servers, and Cloud solutions. You will lead project calls and project kick-off meetings with limited supervision. You will be the first point for escalations and respond to questions in real-time. You will also conduct service reviews and assist with contract renewals. Projects will vary in terms of scale and complexity across a diverse range of SMEs and hospitality clients. You will be a natural problem solver and proactively identify resource challenges, constraints, issues, and risks. This is the perfect role for someone already working as an IT Project Manager/Service Delivery Manager or someone currently working within hospitality with exposure to large-scale projects and keen to consolidate their experience in a dedicated projects role. Responsibilities: Build strong relationships with all clients and vendors First point of contact for several clients, including high-profile hospitality clients Ensure all project activity is managed in line with standard processes and policies Plan, monitor, and manage costs, timelines, and resources for successful delivery Provide accurate reporting and updates to all internal and external stakeholders Ensure issues and risks are effectively managed and take action to resolve them accordingly Ensure all key decisions and actions are captured Manage any project dependencies and impacts across business functions, liaising with other project team members as required Managing SLAs both internally and externally, and ensuring any breaches, failures, or incidents are escalated and managed appropriately. Manage the relevant supplier relationships Manage the transition of the project into BAU Ensure projects are correctly reviewed and closed out with the lessons learned captured, documented, and shared Ensure the project team is communicated with and fully informed at all times. Take ownership of client escalations, liaising with both internal teams and vendors where necessary Conduct service reviews and assist with contract renewals Experience: Project Management experience or exposure to projects within hospitality Experience in delivering IT projects would be advantageous Experience in the hospitality industry would be advantageous but not essential Proven ability to understand a client's business environment and motivation and translate this to affect A good all-round knowledge of IT principles Personal Attributes: Friendly and professional Commercially astute Understands key financials Excited about tech and able to convert this in a way that engages stakeholders Recognises the importance of frequent and clear communications Feel that every day is a day of learning and knowledge Disciplined, with the ability to priortise and execute tasks under pressure Harnesses pressure to deliver results Full UK driving licence & access to a vehicle as some projects will require you to work from client sites. Why join us? We make work life balance a normal, not a benefit A fun and productive place to work Workplace Pension Comprehensive in-house and external training offered Competitive salary that reflects your skills and experience Diversity and Inclusion: We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs. Please click on the APPLY button to send your CV for this role. Candidates with experience of: Project Management, Project Administrator, Service Delivery Coordinator, Operations Coordinator, Project Manager, Project Controller, Project Supervisor may also be considered for this role.
Apr 17, 2024
Full time
Job Title: Project Manager Location: Newbury (up to 2 days remote working) Salary: Competitive Job Type: Full time, Permanent Start Date: ASAP An exciting opportunity has arisen to join us as a Project Manager. Netteam tX is a comprehensive IT Managed Service Provider (MSP) offering a complete suite of technology solutions to businesses across the UK. At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centered around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. About the role: The ideal candidate will build relationships easily, confidently interacting with internal stakeholders (Implementation Engineers, Account Managers) as well as External stakeholders (clients, 3rd party vendors). Strategically engaging with more senior stakeholders. You will be skilled in building a picture of client needs and be passionate about delivering the highest levels of customer service. You will have a good understanding of work breakdown structure as demonstrated by your ability to develop a project plan with added product complexity and multiple phases of implementation. This will include, the deployment of Hospitality solutions, WIFI, Voice, and IT systems such as networks, desktops, servers, and Cloud solutions. You will lead project calls and project kick-off meetings with limited supervision. You will be the first point for escalations and respond to questions in real-time. You will also conduct service reviews and assist with contract renewals. Projects will vary in terms of scale and complexity across a diverse range of SMEs and hospitality clients. You will be a natural problem solver and proactively identify resource challenges, constraints, issues, and risks. This is the perfect role for someone already working as an IT Project Manager/Service Delivery Manager or someone currently working within hospitality with exposure to large-scale projects and keen to consolidate their experience in a dedicated projects role. Responsibilities: Build strong relationships with all clients and vendors First point of contact for several clients, including high-profile hospitality clients Ensure all project activity is managed in line with standard processes and policies Plan, monitor, and manage costs, timelines, and resources for successful delivery Provide accurate reporting and updates to all internal and external stakeholders Ensure issues and risks are effectively managed and take action to resolve them accordingly Ensure all key decisions and actions are captured Manage any project dependencies and impacts across business functions, liaising with other project team members as required Managing SLAs both internally and externally, and ensuring any breaches, failures, or incidents are escalated and managed appropriately. Manage the relevant supplier relationships Manage the transition of the project into BAU Ensure projects are correctly reviewed and closed out with the lessons learned captured, documented, and shared Ensure the project team is communicated with and fully informed at all times. Take ownership of client escalations, liaising with both internal teams and vendors where necessary Conduct service reviews and assist with contract renewals Experience: Project Management experience or exposure to projects within hospitality Experience in delivering IT projects would be advantageous Experience in the hospitality industry would be advantageous but not essential Proven ability to understand a client's business environment and motivation and translate this to affect A good all-round knowledge of IT principles Personal Attributes: Friendly and professional Commercially astute Understands key financials Excited about tech and able to convert this in a way that engages stakeholders Recognises the importance of frequent and clear communications Feel that every day is a day of learning and knowledge Disciplined, with the ability to priortise and execute tasks under pressure Harnesses pressure to deliver results Full UK driving licence & access to a vehicle as some projects will require you to work from client sites. Why join us? We make work life balance a normal, not a benefit A fun and productive place to work Workplace Pension Comprehensive in-house and external training offered Competitive salary that reflects your skills and experience Diversity and Inclusion: We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs. Please click on the APPLY button to send your CV for this role. Candidates with experience of: Project Management, Project Administrator, Service Delivery Coordinator, Operations Coordinator, Project Manager, Project Controller, Project Supervisor may also be considered for this role.
IT System Administrator Position: IT System Administrator Location: Biggleswade, Bedfordshire, UK Salary: £40,000 - £60,000 (open to different experience levels)A longstanding (75+ years) and global organisation in the manufacturing world, has an exciting new opportunity for a Systems Administrator to join them in their Biggleswade office, deploying and maintaining their IT and Network Infrastructure. They employ over 50,000 people across several continents and utilise the latest tech to make up their systems/infrastructure.Your role as a System Administrator will see you undertake high-level IT Infrastructure tasks and project work surrounding Servers, Cloud, Storage, Networking, Cyber Security, and Virtualisation. You will design, migrate, upgrade, and maintain the company IT Infrastructure and Networks, contributing to the delivery of their IT roadmap. There will also be an element of Project Management in this position where you will participate in project scoping and planning, attending project review meetings. Key Skills: Windows Server 2019 / 2022 Microsoft 365 Azure PowerShell LAN/WAN Networking - Routers, Switches, Firewalls (Cisco preferred) VMware vSphere Veeam Backup and DR SQL (desirable) Benefits include: 8% Employer Pension Contribution Bupa Healthcare Full office closure during Christmas Loyalty bonus paid each successful year completed Training and Development opportunities
Apr 17, 2024
Full time
IT System Administrator Position: IT System Administrator Location: Biggleswade, Bedfordshire, UK Salary: £40,000 - £60,000 (open to different experience levels)A longstanding (75+ years) and global organisation in the manufacturing world, has an exciting new opportunity for a Systems Administrator to join them in their Biggleswade office, deploying and maintaining their IT and Network Infrastructure. They employ over 50,000 people across several continents and utilise the latest tech to make up their systems/infrastructure.Your role as a System Administrator will see you undertake high-level IT Infrastructure tasks and project work surrounding Servers, Cloud, Storage, Networking, Cyber Security, and Virtualisation. You will design, migrate, upgrade, and maintain the company IT Infrastructure and Networks, contributing to the delivery of their IT roadmap. There will also be an element of Project Management in this position where you will participate in project scoping and planning, attending project review meetings. Key Skills: Windows Server 2019 / 2022 Microsoft 365 Azure PowerShell LAN/WAN Networking - Routers, Switches, Firewalls (Cisco preferred) VMware vSphere Veeam Backup and DR SQL (desirable) Benefits include: 8% Employer Pension Contribution Bupa Healthcare Full office closure during Christmas Loyalty bonus paid each successful year completed Training and Development opportunities
Salary: circa. £600 per day inside ir35 Location: Onsite in Corsham DV Clearance Required for this role I am looking for a skilled Wintel Engineer that can provide maintenance and support on a small Windows based Live System. You will be sponsored through DV+ for this role, but active DV is required to start. Essential skills 3rd Line Support experience PKI Understanding of Networks DV clearance If you are interested in discussing this Wintel Engineer role further, please send your updated CV to (see below) CBSbutler is acting as an employment business for this role.
Apr 17, 2024
Contractor
Salary: circa. £600 per day inside ir35 Location: Onsite in Corsham DV Clearance Required for this role I am looking for a skilled Wintel Engineer that can provide maintenance and support on a small Windows based Live System. You will be sponsored through DV+ for this role, but active DV is required to start. Essential skills 3rd Line Support experience PKI Understanding of Networks DV clearance If you are interested in discussing this Wintel Engineer role further, please send your updated CV to (see below) CBSbutler is acting as an employment business for this role.
Role: ICT Technician Salary: 28k ( Pro-Rata ) - 26K Location: Ascot Location: On site Hours of Work: 08:30 - 16:30 Monday to Friday Term Time Only + 4 Weeks (39+4 = 43 weeks). Salary: 26K ( 28k pro rata Term-Time Plus Four Weeks (39+4 weeks) Holiday: Pro-rata of 33 days per annum (27.28 days at pro-rata) Holidays to be taken within school break Summary: This is an exciting opportunity to join our national ICT Managed Services team. The job is to provide first and second-line hardware and software support, asset management, general ICT administration and other ICT facility services as a member of a customer-site-based team. The team's function will be to provide staff and pupil support for all aspects of the ICT infrastructure, including Servers, Storage, Networking, Wireless, Telephony, Client Devices and Software. Key Responsibilities: Provide professional first and second-line technical advisory, diagnostic and repair support services to academy users within a Service Desk environment, via telephone, web, email and face-to-face during the service window. Provide a professional and effective second-line remote network monitoring and management service within an academy environment. Where necessary and directed to do so, attend desk-side to resolve support issues and assist with the technical development of the academy's ICT environment. Report and manage any incident that requires the services of a third-party organisation or our third-line support team. Ensure all problems identified whilst performing Service Desk duties are recorded and updated on the helpdesk system so the user is kept fully up to date with the status of each ongoing incident and problem. Ensure that the escalation process is adhered to in all appropriate cases and that the Systems Administrator and where required, the school, are fully updated on the status of all ongoing problems and escalations. Action any asset changes in compliance with the Change Management Procedure. Provide an effective communications interface between the academy and the various groups within the company. Monitor/manage call queues to ensure that support calls are being escalated and resolved within agreed service levels. Assist the Network Manager by carrying out reasonable requests for additional duties, as and when required. Make recommendations on potential improvements to working practices and performance to improve service levels and overall customer satisfaction. Keep the working area clean and tidy at all times. Be prepared to work outside of normal working hours at short notice to resolve issues affecting systems availability or to complete project work. To complete ad-hoc duties and tasks allocated by line management from time to time. To complete additional ad-hoc and scheduled project work, as required. Applicants will need to pass an enhanced DBS check. Key Skills/Experience: Good working knowledge of Microsoft Desktop Operating Systems and applications is essential. Good working knowledge of Active Directory. Good understanding of TCP/IP, DNS, DHCP and VPN's. CompTia A+ Certified. Desirable Criteria: CompTia N+ or S+. ITIL V4 foundation Knowledge of Apple Mac IOS and managing an Apple Mac network environment. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Apr 17, 2024
Full time
Role: ICT Technician Salary: 28k ( Pro-Rata ) - 26K Location: Ascot Location: On site Hours of Work: 08:30 - 16:30 Monday to Friday Term Time Only + 4 Weeks (39+4 = 43 weeks). Salary: 26K ( 28k pro rata Term-Time Plus Four Weeks (39+4 weeks) Holiday: Pro-rata of 33 days per annum (27.28 days at pro-rata) Holidays to be taken within school break Summary: This is an exciting opportunity to join our national ICT Managed Services team. The job is to provide first and second-line hardware and software support, asset management, general ICT administration and other ICT facility services as a member of a customer-site-based team. The team's function will be to provide staff and pupil support for all aspects of the ICT infrastructure, including Servers, Storage, Networking, Wireless, Telephony, Client Devices and Software. Key Responsibilities: Provide professional first and second-line technical advisory, diagnostic and repair support services to academy users within a Service Desk environment, via telephone, web, email and face-to-face during the service window. Provide a professional and effective second-line remote network monitoring and management service within an academy environment. Where necessary and directed to do so, attend desk-side to resolve support issues and assist with the technical development of the academy's ICT environment. Report and manage any incident that requires the services of a third-party organisation or our third-line support team. Ensure all problems identified whilst performing Service Desk duties are recorded and updated on the helpdesk system so the user is kept fully up to date with the status of each ongoing incident and problem. Ensure that the escalation process is adhered to in all appropriate cases and that the Systems Administrator and where required, the school, are fully updated on the status of all ongoing problems and escalations. Action any asset changes in compliance with the Change Management Procedure. Provide an effective communications interface between the academy and the various groups within the company. Monitor/manage call queues to ensure that support calls are being escalated and resolved within agreed service levels. Assist the Network Manager by carrying out reasonable requests for additional duties, as and when required. Make recommendations on potential improvements to working practices and performance to improve service levels and overall customer satisfaction. Keep the working area clean and tidy at all times. Be prepared to work outside of normal working hours at short notice to resolve issues affecting systems availability or to complete project work. To complete ad-hoc duties and tasks allocated by line management from time to time. To complete additional ad-hoc and scheduled project work, as required. Applicants will need to pass an enhanced DBS check. Key Skills/Experience: Good working knowledge of Microsoft Desktop Operating Systems and applications is essential. Good working knowledge of Active Directory. Good understanding of TCP/IP, DNS, DHCP and VPN's. CompTia A+ Certified. Desirable Criteria: CompTia N+ or S+. ITIL V4 foundation Knowledge of Apple Mac IOS and managing an Apple Mac network environment. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Job Title : Local Technology Support Administrator Location : Birmingham Salary: £23,920 - £27,040 per annum, depending on experience Job type: Full time - Permanent Closing date for applications: 7th April 2024 Employer: BIMM University Department: Technology Are you passionate about providing exceptional technical support in a dynamic educational environment? BIMM University is seeking a dedicated Local Technology Support Administrator to join our team and ensure the smooth operation of technology services across our campus. If you're a tech-savvy problem solver with excellent customer service skills, we want to hear from you. About the Role : As the Local Technology Support Administrator, you will play a crucial role in maintaining the technical customer service experience on our campus. From managing helpdesk tickets to providing remote and deskside support for students and staff, your efforts will contribute to the seamless operation of technology services, enabling our community to make the most of the resources available to them. What You'll Do: Take ownership of the helpdesk ticket management process at 1st and 2nd line levels, ensuring prompt resolution of technical issues. Provide remote and deskside support to campus buildings, assisting both students and staff with their technology needs. Collaborate closely with the Regional Technology Supervisor to manage helpdesk tickets efficiently and meet service level agreements. Manage staff account creation and retirement, ensuring accurate record-keeping and adherence to security protocols. Procure and maintain accurate records of campus technology assets, including device builds and deployment. Coordinate with Technology Operations Managers and Technology Development Managers to implement campus infrastructure changes effectively. Maintain strong communication channels with Campus Deans and Faculty Deans to ensure quality of service. Cultivate positive relationships with stakeholders and work with third-party vendors as needed. What You'll Bring: A blend of technical expertise and exceptional customer service skills. The ability to remain calm, patient, and personable while addressing technical issues. Experience managing helpdesk ticket queues in a fast-paced environment, with a focus on prioritization and business needs. Proficiency in Microsoft Cloud Technologies, Microsoft client operating systems, Mac operating systems, and Active Directory. Knowledge of cyber security best practices, network infrastructures, and printer management. Strong communication skills, both verbal and written, with a commitment to accessibility and collaboration. A sense of ownership, integrity, and accountability in your work, with the flexibility to occasionally work evenings and weekends. Why BIMM University? At BIMM, we're dedicated to fostering an environment where technology supports learning and creativity flourishes. As a Local Technology Support Administrator, you'll have the opportunity to make a meaningful impact on the student experience, ensuring that our campus remains at the forefront of innovation in education. If you're ready to join a dynamic team and play a vital role in our campus community, apply now and become part of the BIMM University family. We are a values led organisation, meaning our core values underpin all that we do. In addition to joining a committed and dedicated team, you will have access to: 25 days holiday per year (FTE) SMART pension A comprehensive benefits package We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation. We are committed to promoting the safety and welfare of our students, therefore all appointments are subject to satisfactory pre-employment checks including DBS. Please click APPLY to be redirected to our website to complete an application form. Candidates with the relevant experience or job titles of; Helpdesk Administrator, Helpdesk Manager, Technology Operations, Cyber Security Officer, Technology Support Coordinator, Support Analyst, Technical Support Specialist, Technical Customer Service, 1st Line Support, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, IT, Technical Support Engineer, Technical Customer Support, Tech Support, Tech Support Services will also be considered for this role.
Apr 17, 2024
Full time
Job Title : Local Technology Support Administrator Location : Birmingham Salary: £23,920 - £27,040 per annum, depending on experience Job type: Full time - Permanent Closing date for applications: 7th April 2024 Employer: BIMM University Department: Technology Are you passionate about providing exceptional technical support in a dynamic educational environment? BIMM University is seeking a dedicated Local Technology Support Administrator to join our team and ensure the smooth operation of technology services across our campus. If you're a tech-savvy problem solver with excellent customer service skills, we want to hear from you. About the Role : As the Local Technology Support Administrator, you will play a crucial role in maintaining the technical customer service experience on our campus. From managing helpdesk tickets to providing remote and deskside support for students and staff, your efforts will contribute to the seamless operation of technology services, enabling our community to make the most of the resources available to them. What You'll Do: Take ownership of the helpdesk ticket management process at 1st and 2nd line levels, ensuring prompt resolution of technical issues. Provide remote and deskside support to campus buildings, assisting both students and staff with their technology needs. Collaborate closely with the Regional Technology Supervisor to manage helpdesk tickets efficiently and meet service level agreements. Manage staff account creation and retirement, ensuring accurate record-keeping and adherence to security protocols. Procure and maintain accurate records of campus technology assets, including device builds and deployment. Coordinate with Technology Operations Managers and Technology Development Managers to implement campus infrastructure changes effectively. Maintain strong communication channels with Campus Deans and Faculty Deans to ensure quality of service. Cultivate positive relationships with stakeholders and work with third-party vendors as needed. What You'll Bring: A blend of technical expertise and exceptional customer service skills. The ability to remain calm, patient, and personable while addressing technical issues. Experience managing helpdesk ticket queues in a fast-paced environment, with a focus on prioritization and business needs. Proficiency in Microsoft Cloud Technologies, Microsoft client operating systems, Mac operating systems, and Active Directory. Knowledge of cyber security best practices, network infrastructures, and printer management. Strong communication skills, both verbal and written, with a commitment to accessibility and collaboration. A sense of ownership, integrity, and accountability in your work, with the flexibility to occasionally work evenings and weekends. Why BIMM University? At BIMM, we're dedicated to fostering an environment where technology supports learning and creativity flourishes. As a Local Technology Support Administrator, you'll have the opportunity to make a meaningful impact on the student experience, ensuring that our campus remains at the forefront of innovation in education. If you're ready to join a dynamic team and play a vital role in our campus community, apply now and become part of the BIMM University family. We are a values led organisation, meaning our core values underpin all that we do. In addition to joining a committed and dedicated team, you will have access to: 25 days holiday per year (FTE) SMART pension A comprehensive benefits package We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation. We are committed to promoting the safety and welfare of our students, therefore all appointments are subject to satisfactory pre-employment checks including DBS. Please click APPLY to be redirected to our website to complete an application form. Candidates with the relevant experience or job titles of; Helpdesk Administrator, Helpdesk Manager, Technology Operations, Cyber Security Officer, Technology Support Coordinator, Support Analyst, Technical Support Specialist, Technical Customer Service, 1st Line Support, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, IT, Technical Support Engineer, Technical Customer Support, Tech Support, Tech Support Services will also be considered for this role.
What if you could work with remarkable people on extraordinary things? What if the end result was something a little bit special? What if your role was mission critical? For nearly 70 years, AWE has been at the forefront of nuclear weapons research and development. We have a critical mission: to provide the warheads for the UK s ultimate deterrent - Trident. We also use our unique skills to provide wider UK government with counter-terrorism and nuclear threat reduction solutions. It takes a special sort of person to work at AWE. What if that person was you? Information Services and Security have a vital role to play in a crucial national mission. We re here to enable the organisation to deliver through the use of technology. As AWE transforms itself to meet the needs of the UK s next-generation nuclear deterrent, we need to adapt to deliver data-driven decision making, flexible and future-proofed IT services, adaptable cyber security, support to a multi-billion Pound building programme, and many more. The scale might be daunting to some, but you ll find it stimulating. We ve got a long journey that we ve only just started and we re looking for motivated people who can take us in the right direction. Your role will contribute directly to that shared mission. We won t deceive you, in some areas we re starting from a low base, but within ten years this organisation will look very different, and you can help make that happen. This is a role where you ll contribute to a legacy of national security for decades to come. So come and join us. We are recruiting for an Application/Systems Administrator to work with IS teams to ensure the support, upgrade, deployment and day to day maintenance of high-availability and mission critical software applications. Location - Reading area Salary - from £35,840 - £45,000 AWE (one of the best 25 big companies to work for in the UK) offers an attractive array of benefits which include: Market leading contributory pension scheme Generous holiday entitlement (270 hours a year including bank holidays, plus every other Friday off) Flexible working hours Salary sacrifice scheme Consideration for either full time or part time hours. Just let us know on your application if you wish to work part time Relocation package available (terms and conditions apply) Key Accountabilities: Escalation of significant issues to the IS Technical Services Manager or Team Lead. Maintain and promote high personal standards in environment, safety, health, security and quality and be a great team player. Additional accountabilities for this job profile may be defined and appointed through the Chief Engineer Management Arrangements, with appointees listed within the Company Design Authorities and Technical Authorities, as held in the company management system. Key Responsibilities: Provide resilient applications to the business and ensure these are in support, upgraded and deployed in the correct manner. Core Server Support - Build, maintain and manage the provisioning of Server environments to AWE, in keeping with current SLA s, through effective processes, KPI s and problem management. Be responsible for diagnosing and following through to resolution any problems, escalating to team members or other teams and vendors when required. Ensure that IS Change requests are completed and processed in timely manner to enable service improvement. To ensure that all users are supported in their day to day activities with resolutions to problems and issues. Build relationships with other teams within IT Operations to enable better support and communications. To maintain technical skills to allow us to benefit from new and emerging technologies in order to make supportive decisions Attend technical briefing / support groups. Understand and develop support system road maps. The Company may require you to fulfil any other reasonable duties aligned to your position from time to time in line with business needs. You Will Have: Experience of call and change management systems, troubleshooting tools and root cause analysis. (ITIL) Experience in a proactive IT operational role in a modern IT environment Good understanding of IT and Information related principles, standards, and requirements when operating within MoD and UK legislative environments. Able to provide comprehensive reports for operations and write and update technical documentation. Good understanding of network principles Good understanding of Cloud Technologies (Azure, AWS) Familiar with Oracle Databases and/or SQL Strong experience with Windows 2016/2019/2022 Familiar with Citrix & VM Some experience in Scripting (Powershell) All Candidates must be willing and able to obtain and maintain the necessary security clearance for the role. Please note that you must be a British Citizen to apply for a role with us. Our ambition is to create workplaces where we recognise and celebrate differences, encourage diverse contributions and our employees feel able to be themselves at work. We strive to create a genuine culture of openness and inclusion and encourage diverse applicants. Any inclusion information you provide us will be used to encourage and support you through the application process and will be held only for this purpose in accordance with GDPR.
Apr 17, 2024
Full time
What if you could work with remarkable people on extraordinary things? What if the end result was something a little bit special? What if your role was mission critical? For nearly 70 years, AWE has been at the forefront of nuclear weapons research and development. We have a critical mission: to provide the warheads for the UK s ultimate deterrent - Trident. We also use our unique skills to provide wider UK government with counter-terrorism and nuclear threat reduction solutions. It takes a special sort of person to work at AWE. What if that person was you? Information Services and Security have a vital role to play in a crucial national mission. We re here to enable the organisation to deliver through the use of technology. As AWE transforms itself to meet the needs of the UK s next-generation nuclear deterrent, we need to adapt to deliver data-driven decision making, flexible and future-proofed IT services, adaptable cyber security, support to a multi-billion Pound building programme, and many more. The scale might be daunting to some, but you ll find it stimulating. We ve got a long journey that we ve only just started and we re looking for motivated people who can take us in the right direction. Your role will contribute directly to that shared mission. We won t deceive you, in some areas we re starting from a low base, but within ten years this organisation will look very different, and you can help make that happen. This is a role where you ll contribute to a legacy of national security for decades to come. So come and join us. We are recruiting for an Application/Systems Administrator to work with IS teams to ensure the support, upgrade, deployment and day to day maintenance of high-availability and mission critical software applications. Location - Reading area Salary - from £35,840 - £45,000 AWE (one of the best 25 big companies to work for in the UK) offers an attractive array of benefits which include: Market leading contributory pension scheme Generous holiday entitlement (270 hours a year including bank holidays, plus every other Friday off) Flexible working hours Salary sacrifice scheme Consideration for either full time or part time hours. Just let us know on your application if you wish to work part time Relocation package available (terms and conditions apply) Key Accountabilities: Escalation of significant issues to the IS Technical Services Manager or Team Lead. Maintain and promote high personal standards in environment, safety, health, security and quality and be a great team player. Additional accountabilities for this job profile may be defined and appointed through the Chief Engineer Management Arrangements, with appointees listed within the Company Design Authorities and Technical Authorities, as held in the company management system. Key Responsibilities: Provide resilient applications to the business and ensure these are in support, upgraded and deployed in the correct manner. Core Server Support - Build, maintain and manage the provisioning of Server environments to AWE, in keeping with current SLA s, through effective processes, KPI s and problem management. Be responsible for diagnosing and following through to resolution any problems, escalating to team members or other teams and vendors when required. Ensure that IS Change requests are completed and processed in timely manner to enable service improvement. To ensure that all users are supported in their day to day activities with resolutions to problems and issues. Build relationships with other teams within IT Operations to enable better support and communications. To maintain technical skills to allow us to benefit from new and emerging technologies in order to make supportive decisions Attend technical briefing / support groups. Understand and develop support system road maps. The Company may require you to fulfil any other reasonable duties aligned to your position from time to time in line with business needs. You Will Have: Experience of call and change management systems, troubleshooting tools and root cause analysis. (ITIL) Experience in a proactive IT operational role in a modern IT environment Good understanding of IT and Information related principles, standards, and requirements when operating within MoD and UK legislative environments. Able to provide comprehensive reports for operations and write and update technical documentation. Good understanding of network principles Good understanding of Cloud Technologies (Azure, AWS) Familiar with Oracle Databases and/or SQL Strong experience with Windows 2016/2019/2022 Familiar with Citrix & VM Some experience in Scripting (Powershell) All Candidates must be willing and able to obtain and maintain the necessary security clearance for the role. Please note that you must be a British Citizen to apply for a role with us. Our ambition is to create workplaces where we recognise and celebrate differences, encourage diverse contributions and our employees feel able to be themselves at work. We strive to create a genuine culture of openness and inclusion and encourage diverse applicants. Any inclusion information you provide us will be used to encourage and support you through the application process and will be held only for this purpose in accordance with GDPR.
IT Security Infrastructure Manager - East Grinstead Hybrid working - Salary - Upto £75,000 IT Security Infrastructure Manager required for a leading client based in East Grinstead. My client is currently seeking an IT Security Infrastructure Manager to report directly to the IT Director, your primary role will be to cultivate a culture of best practices in IT security. Serving as a subject matter expert, you'll oversee our systems, processes, and controls to ensure they adhere to established standards. Additionally, you'll be tasked with managing and securing our clients' core IT infrastructure and network, aligning them with the business's needs. Your expertise in cybersecurity will extend to governance, standards, and control matters, driving continuous enhancement and adherence to best practices throughout the organization. Key responsibilities, Oversees internal IT infrastructure support and project operations, encompassing both cloud and on-premises networked infrastructure such as servers, routers, switches, and Wi-Fi access points, as well as network connectivity to client sites. Ensures the maintenance of the company's NCSC Cyber Essentials certification while striving to meet future target standards like ISO 27001. Designs, implements, and upholds all IT and Information Security policies and procedures across the organization. Conducts IT security risk assessments to quantify risks, assigns owners to address them, and defines mitigation strategies; provides stakeholder reporting as needed. Collaborates with HR to ensure IT compliance training is effective and embraced by all employees. Coordinates both internal and external IT and Information Security audits, including action planning. Continuity planning to achieve agreed Recovery Point Objectives (RPO) and Recovery Time Objectives (RTO) targets. Offers subject matter expertise in IT security and infrastructure to support various projects and initiatives as required. Key skills, Preferably certified in Microsoft Azure (Azure Administrator Associate, Azure Solutions Architect, or Azure Security Engineer) or related qualifications. Hands-on experience in implementing and managing Azure infrastructure services, Azure Defender, and Microsoft Entra ID. Sound understanding of data classification, data confidentiality, and relevant laws including GDPR. Proficient in designing IT and network infrastructure, including experience in new site implementations and expansions. Salary - our client is offering a salary of up to £60,000 - 75,000 per annum for this opportunityInterested!?! Please send your up-to-date CV to Crimson for immediate reviewNot interested?! Do you know anyone that might be? Refer a friend for this role to earn £250 worth of vouchers.Crimson is acting as an employment business in regards to this vacancy
Apr 16, 2024
Full time
IT Security Infrastructure Manager - East Grinstead Hybrid working - Salary - Upto £75,000 IT Security Infrastructure Manager required for a leading client based in East Grinstead. My client is currently seeking an IT Security Infrastructure Manager to report directly to the IT Director, your primary role will be to cultivate a culture of best practices in IT security. Serving as a subject matter expert, you'll oversee our systems, processes, and controls to ensure they adhere to established standards. Additionally, you'll be tasked with managing and securing our clients' core IT infrastructure and network, aligning them with the business's needs. Your expertise in cybersecurity will extend to governance, standards, and control matters, driving continuous enhancement and adherence to best practices throughout the organization. Key responsibilities, Oversees internal IT infrastructure support and project operations, encompassing both cloud and on-premises networked infrastructure such as servers, routers, switches, and Wi-Fi access points, as well as network connectivity to client sites. Ensures the maintenance of the company's NCSC Cyber Essentials certification while striving to meet future target standards like ISO 27001. Designs, implements, and upholds all IT and Information Security policies and procedures across the organization. Conducts IT security risk assessments to quantify risks, assigns owners to address them, and defines mitigation strategies; provides stakeholder reporting as needed. Collaborates with HR to ensure IT compliance training is effective and embraced by all employees. Coordinates both internal and external IT and Information Security audits, including action planning. Continuity planning to achieve agreed Recovery Point Objectives (RPO) and Recovery Time Objectives (RTO) targets. Offers subject matter expertise in IT security and infrastructure to support various projects and initiatives as required. Key skills, Preferably certified in Microsoft Azure (Azure Administrator Associate, Azure Solutions Architect, or Azure Security Engineer) or related qualifications. Hands-on experience in implementing and managing Azure infrastructure services, Azure Defender, and Microsoft Entra ID. Sound understanding of data classification, data confidentiality, and relevant laws including GDPR. Proficient in designing IT and network infrastructure, including experience in new site implementations and expansions. Salary - our client is offering a salary of up to £60,000 - 75,000 per annum for this opportunityInterested!?! Please send your up-to-date CV to Crimson for immediate reviewNot interested?! Do you know anyone that might be? Refer a friend for this role to earn £250 worth of vouchers.Crimson is acting as an employment business in regards to this vacancy
Senitor are pleased to be working with an established company in the professional services sector, who are looking for an IT Support Administrator to join their team. Joining a team of 2 others and reporting to the IT Manager, the role will be based from their head office in Lancaster and will involve remote and on-site support for a user base of over 100 people. Ideally, applicants should have at least 2 years of experience in a similar IT Support role, excellent communication skills and proficiency in resolving technical issues for non-technical users. It is also essential that applicants have a full UK driving licence and use of their own vehicle, plus willingness to go to different local sites if required to provide support. Responsibilities include: Day-to-day IT support via a Helpdesk system, taking, logging and resolving tickets or escalating if required. Setting up new users / desk moves Installing software and hardware upgrades Repairing and maintaining IT systems, servers and networks. Providing Backups and Disaster Recovery. Creating and updating any relevant technical documentation. Assisting with any existing and new IT projects. Skills / Experience required: Experience with Office 365 support and administration Knowledge of Azure (desirable) Microsoft Exchange Active Directory Windows Server / Window Operating Systems Understanding of IT security policies / procedures Excellent communication and troubleshooting skills This is a fantastic opportunity to join a close-knit and supporting IT team, dedicated to providing outstanding end-user support. If this sounds like your ideal next role, please apply now for consideration or contact Georgina on / for more information. For more information about Senitor and the opportunities we have to offer follow us on Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 16, 2024
Full time
Senitor are pleased to be working with an established company in the professional services sector, who are looking for an IT Support Administrator to join their team. Joining a team of 2 others and reporting to the IT Manager, the role will be based from their head office in Lancaster and will involve remote and on-site support for a user base of over 100 people. Ideally, applicants should have at least 2 years of experience in a similar IT Support role, excellent communication skills and proficiency in resolving technical issues for non-technical users. It is also essential that applicants have a full UK driving licence and use of their own vehicle, plus willingness to go to different local sites if required to provide support. Responsibilities include: Day-to-day IT support via a Helpdesk system, taking, logging and resolving tickets or escalating if required. Setting up new users / desk moves Installing software and hardware upgrades Repairing and maintaining IT systems, servers and networks. Providing Backups and Disaster Recovery. Creating and updating any relevant technical documentation. Assisting with any existing and new IT projects. Skills / Experience required: Experience with Office 365 support and administration Knowledge of Azure (desirable) Microsoft Exchange Active Directory Windows Server / Window Operating Systems Understanding of IT security policies / procedures Excellent communication and troubleshooting skills This is a fantastic opportunity to join a close-knit and supporting IT team, dedicated to providing outstanding end-user support. If this sounds like your ideal next role, please apply now for consideration or contact Georgina on / for more information. For more information about Senitor and the opportunities we have to offer follow us on Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.
Education Requirements - Graduate Calibre Industry - Software House Qualifications - Any Industry related would be useful but not essential Work Hours - 9-5.30 Salary - 38,000 - 45,000 Benefits - Shares / Bonus / Pension / Secure Comp / Broad Role This role sits within a well-established computer software company, specialising in the development and supply of a range of software platforms to local government and utility services sectors. The Company has an unrivalled reputation for delivery of quality products and services, and a 30+ year history of ethical business practices and consistent profitability. The company became an employee owned organisation some years ago to develop a true sense of collaboration and ensure everyone in the business pulls in the same direction. The controlling majority shareholder of the business is a trust in which all employees have an equal share. This means that every employee of the company becomes a co-owner of the company with certain ownership benefits and responsibilities. The Company offers very good working conditions and competitive salaries, plus benefits including an excellent pension scheme and share option scheme. The steady growth of the company coupled with a member of business retiring has led to a requirement for an experienced Technical Systems Administrator within the Internal Infrastructure and Security Team. You will be working in a busy department where their skills and knowledge will be in constant demand by all areas of the business. The work will be varied, fast paced and constant - taking in all aspects of our Internal Infrastructure. You will be expected to become an expert in various products and to provide support for all internal software, hardware and network issues. After a period of training, we will expect the successful candidate to continue their growth and contribute to their distributed Managed Service environments. Roles & Responsibilities: Provide a Technical Response to all internal users related to Server and Network operations. Commission and deploy new Server and Network hardware. Understand and maintain the software we use in the provision of services such as Email, Proxy / Web Services and security. To provide assistance with routine maintenance processes such as Patching, Software Versions and Anti-Virus updates. Use an Internal Call Management system to manage workload and provide responses to end users. Provide a Technical Response service for other departments for queries related to the Managed Service and its operation. Responsibility for the completion of Managed Service scheduled tasks defined within the Service Level Agreements. Provide 3rd Line assistance to the Client Services and Service Delivery Teams for high priority issues. To provide services, outside of core working hours, to ensure the continued operation of the Internal Infrastructure and Managed Service operations. Over the course of a typical year we would expect the average to be less than 4 hours per month. Required Skills & Experince Significant experience designing and configuring networks, including VLANs, routing, switch configuration and working with network suppliers of MPLS and similar networks Good experience of setting up and managing modern Hyper-V clusters, including Switch Embedded Teaming and virtual networking Experience of Office365 cloud configuration and management Experience with Microsoft Azure configuration and management Experience managing Microsoft Active Directory users, groups and computers Experience trouble-shooting network issues Experience with backup processes Ability to work out of hours when necessary Live within a 40 minute radius of the base office Desired Skills / Experience: Experience of Powershell scripting Experience creating network diagrams and other IT documentation An Understanding of ISO27001 Security Standards and operational guidelines Experience setting up and trouble-shooting Group Policy Experience of VMware vSphere management Veeam Backup and Replication Microsoft Sharepoint implementation and management Experience of using ticketing systems SAN and NAS maintenance Juniper and Extreme Networks configuration experience The role is applicable only for a person who is looking for a long-term career development opportunity. The company ethic is to develop the capability and potential of its employees. As we always look to promote from within, there will be opportunities to assume additional roles and responsibilities to develop the role into a significant position with the company
Apr 16, 2024
Full time
Education Requirements - Graduate Calibre Industry - Software House Qualifications - Any Industry related would be useful but not essential Work Hours - 9-5.30 Salary - 38,000 - 45,000 Benefits - Shares / Bonus / Pension / Secure Comp / Broad Role This role sits within a well-established computer software company, specialising in the development and supply of a range of software platforms to local government and utility services sectors. The Company has an unrivalled reputation for delivery of quality products and services, and a 30+ year history of ethical business practices and consistent profitability. The company became an employee owned organisation some years ago to develop a true sense of collaboration and ensure everyone in the business pulls in the same direction. The controlling majority shareholder of the business is a trust in which all employees have an equal share. This means that every employee of the company becomes a co-owner of the company with certain ownership benefits and responsibilities. The Company offers very good working conditions and competitive salaries, plus benefits including an excellent pension scheme and share option scheme. The steady growth of the company coupled with a member of business retiring has led to a requirement for an experienced Technical Systems Administrator within the Internal Infrastructure and Security Team. You will be working in a busy department where their skills and knowledge will be in constant demand by all areas of the business. The work will be varied, fast paced and constant - taking in all aspects of our Internal Infrastructure. You will be expected to become an expert in various products and to provide support for all internal software, hardware and network issues. After a period of training, we will expect the successful candidate to continue their growth and contribute to their distributed Managed Service environments. Roles & Responsibilities: Provide a Technical Response to all internal users related to Server and Network operations. Commission and deploy new Server and Network hardware. Understand and maintain the software we use in the provision of services such as Email, Proxy / Web Services and security. To provide assistance with routine maintenance processes such as Patching, Software Versions and Anti-Virus updates. Use an Internal Call Management system to manage workload and provide responses to end users. Provide a Technical Response service for other departments for queries related to the Managed Service and its operation. Responsibility for the completion of Managed Service scheduled tasks defined within the Service Level Agreements. Provide 3rd Line assistance to the Client Services and Service Delivery Teams for high priority issues. To provide services, outside of core working hours, to ensure the continued operation of the Internal Infrastructure and Managed Service operations. Over the course of a typical year we would expect the average to be less than 4 hours per month. Required Skills & Experince Significant experience designing and configuring networks, including VLANs, routing, switch configuration and working with network suppliers of MPLS and similar networks Good experience of setting up and managing modern Hyper-V clusters, including Switch Embedded Teaming and virtual networking Experience of Office365 cloud configuration and management Experience with Microsoft Azure configuration and management Experience managing Microsoft Active Directory users, groups and computers Experience trouble-shooting network issues Experience with backup processes Ability to work out of hours when necessary Live within a 40 minute radius of the base office Desired Skills / Experience: Experience of Powershell scripting Experience creating network diagrams and other IT documentation An Understanding of ISO27001 Security Standards and operational guidelines Experience setting up and trouble-shooting Group Policy Experience of VMware vSphere management Veeam Backup and Replication Microsoft Sharepoint implementation and management Experience of using ticketing systems SAN and NAS maintenance Juniper and Extreme Networks configuration experience The role is applicable only for a person who is looking for a long-term career development opportunity. The company ethic is to develop the capability and potential of its employees. As we always look to promote from within, there will be opportunities to assume additional roles and responsibilities to develop the role into a significant position with the company