Department: IT Location: Hybrid working between our head office (Aldgate, London) and home Hours of Work: 37.5 hours a week Contract: Full-time, permanent Salary: £25,000 – £28,000 per annum Closing date: Monday 7th August at 10am Annual Leave: 33 days (plus eight bank holidays) Benefits: Pension – 8% contribution Enhanced maternity, paternity, adoption and shared parental leave
Background:
Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible for as long as possible.
About the role:
The IT team plays an integral part in driving a rapidly expanding Dementia UK forward, from supplying equipment and managing our internal support function to leading on digital strategy. Our vision is to create a ‘Digital Dementia UK’ to transform business processes with technology, harness the power of the organisation’s data to create real insight and use innovation to support our Admiral Nurses in an ever-changing technological landscape.
The First Line Support Technician is the first line escalation point for all IT support queries (excluding those relating to clinical software). You will work with the Second and Third line Support Technicians, our Managed Service Provider, the Service Desk and Performance Manager and over 200 users to maintain and monitor IT systems including remote working solutions. You will understand and resolve technical issues in a prompt and professional manner and judge when to escalate to 2nd line, to keep the service running smoothly, therefore the ability to always provide great customer service, have solid technical knowledge and high IT admin skills is essential.
You will have proven experience in delivering at a high level and be at SFIA competency Level 3 for Incident management. Experience working in an IT Support/Helpdesk/Service Desk OR equivalent industry certification (CompTIA or Microsoft Certified) is highly desired.
This is a great opportunity to join a dedicated and fully supportive team to deliver a high-quality IT service in an ever-changing technological environment.
Our Culture and benefits:
We value our people so it’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to not only use but develop your skills.
We offer a competitive salary, a generous benefits package including 33 days annual leave (plus 8 bank holidays), 8% pensions contribution alongside an environment where you can collaborate, be respected and thrive.
Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented diverse teams that represent a variety of backgrounds, perspectives and skills. We celebrate difference, individuality, and encourage everyone to join us and be their whole selves always.
Dementia UK are proud to be Disability Confident Committed.
Jul 25, 2023
Full time
Department: IT Location: Hybrid working between our head office (Aldgate, London) and home Hours of Work: 37.5 hours a week Contract: Full-time, permanent Salary: £25,000 – £28,000 per annum Closing date: Monday 7th August at 10am Annual Leave: 33 days (plus eight bank holidays) Benefits: Pension – 8% contribution Enhanced maternity, paternity, adoption and shared parental leave
Background:
Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible for as long as possible.
About the role:
The IT team plays an integral part in driving a rapidly expanding Dementia UK forward, from supplying equipment and managing our internal support function to leading on digital strategy. Our vision is to create a ‘Digital Dementia UK’ to transform business processes with technology, harness the power of the organisation’s data to create real insight and use innovation to support our Admiral Nurses in an ever-changing technological landscape.
The First Line Support Technician is the first line escalation point for all IT support queries (excluding those relating to clinical software). You will work with the Second and Third line Support Technicians, our Managed Service Provider, the Service Desk and Performance Manager and over 200 users to maintain and monitor IT systems including remote working solutions. You will understand and resolve technical issues in a prompt and professional manner and judge when to escalate to 2nd line, to keep the service running smoothly, therefore the ability to always provide great customer service, have solid technical knowledge and high IT admin skills is essential.
You will have proven experience in delivering at a high level and be at SFIA competency Level 3 for Incident management. Experience working in an IT Support/Helpdesk/Service Desk OR equivalent industry certification (CompTIA or Microsoft Certified) is highly desired.
This is a great opportunity to join a dedicated and fully supportive team to deliver a high-quality IT service in an ever-changing technological environment.
Our Culture and benefits:
We value our people so it’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to not only use but develop your skills.
We offer a competitive salary, a generous benefits package including 33 days annual leave (plus 8 bank holidays), 8% pensions contribution alongside an environment where you can collaborate, be respected and thrive.
Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented diverse teams that represent a variety of backgrounds, perspectives and skills. We celebrate difference, individuality, and encourage everyone to join us and be their whole selves always.
Dementia UK are proud to be Disability Confident Committed.
Mac Support Engineer - Up to 35k - Central London A specialist technology company is on the market for an ambitious 2nd Line / Mac Support Engineer for their growing team. This is an exciting opportunity to work with a diverse clientele, from Non-Profits to Public Sector organisations and international clients. This person will be responsible for the implementation, configuration, maintenance, and support of existing mac and windows environments. The right person will enjoy adapting to changing technology and staying at the forefront of leading IT systems and solutions. On offer is the opportunity to work in a professional yet relaxed environment where your growth is a priority. Certifications in areas like Google Workspace, Azure, Okta, and the full range of Jamf products are on offer. Knowledge and Experience required: Minimum of 1 year experience in a Support role, supporting end users Strong troubleshooting skills to including logging of issues and root cause analysis Understanding of current macOS, Jamf, iOS A high level understand of Windows Desktop Operating systems configurations - Office 365 & Windows 11 The right person will be ambitious and enjoy providing an outstanding customer service on a daily basis. Salary up to 35k depending on experience Based onsite at offices in Central London (Bank / Cannon Street stations) If this is you get in touch today, I look forward to sharing the full details & job description.
Apr 28, 2024
Full time
Mac Support Engineer - Up to 35k - Central London A specialist technology company is on the market for an ambitious 2nd Line / Mac Support Engineer for their growing team. This is an exciting opportunity to work with a diverse clientele, from Non-Profits to Public Sector organisations and international clients. This person will be responsible for the implementation, configuration, maintenance, and support of existing mac and windows environments. The right person will enjoy adapting to changing technology and staying at the forefront of leading IT systems and solutions. On offer is the opportunity to work in a professional yet relaxed environment where your growth is a priority. Certifications in areas like Google Workspace, Azure, Okta, and the full range of Jamf products are on offer. Knowledge and Experience required: Minimum of 1 year experience in a Support role, supporting end users Strong troubleshooting skills to including logging of issues and root cause analysis Understanding of current macOS, Jamf, iOS A high level understand of Windows Desktop Operating systems configurations - Office 365 & Windows 11 The right person will be ambitious and enjoy providing an outstanding customer service on a daily basis. Salary up to 35k depending on experience Based onsite at offices in Central London (Bank / Cannon Street stations) If this is you get in touch today, I look forward to sharing the full details & job description.
A large, impressive firm based in Central London is looking for an accomplished EUC Engineer to join its sizeable infrastructure team. Please note, this organisation embraces flexible and hybrid working so you will be able to work from home 3 days per week. Working as part of a large IT department, you will play a key role in maintaining and enhancing the Windows & Mac desktop environment. You will play a key role in delivering the organisation's end user compute strategy - designing, architecting, architecting, deploying and maintaining fit for purpose technology solutions. You will provide expertise and support to 2nd line engineers and will also collaborate with specialist product teams to ensure that operational EUC needs are being met. In delivering operational excellence, you will take responsibility for projects and the delivery of EUC services.In order to be suitable for this role you must be an accomplished EUC Engineer with experience in enterprise environments. You will have demonstrable expertise in creating and implementing EUC designs to enhance devices and improve enterprise functionality. Your experience will cover Windows and Mac OS and deployments. You will have demonstrable technical experience with device management tools (e.g. SCCM, Intune, JAMF), build management and deployment, software packaging and security protocols. You will also have advanced skills in one or more scripting language (ideally PowerShell & Bash) along with proven experience of Virtual Desktop environments and identity management platforms.This is an exciting opportunity for a capable and personable EUC Engineer to join a business that offers a range of attractive benefits, extensive training, and a clearly defined career path.
Apr 28, 2024
Full time
A large, impressive firm based in Central London is looking for an accomplished EUC Engineer to join its sizeable infrastructure team. Please note, this organisation embraces flexible and hybrid working so you will be able to work from home 3 days per week. Working as part of a large IT department, you will play a key role in maintaining and enhancing the Windows & Mac desktop environment. You will play a key role in delivering the organisation's end user compute strategy - designing, architecting, architecting, deploying and maintaining fit for purpose technology solutions. You will provide expertise and support to 2nd line engineers and will also collaborate with specialist product teams to ensure that operational EUC needs are being met. In delivering operational excellence, you will take responsibility for projects and the delivery of EUC services.In order to be suitable for this role you must be an accomplished EUC Engineer with experience in enterprise environments. You will have demonstrable expertise in creating and implementing EUC designs to enhance devices and improve enterprise functionality. Your experience will cover Windows and Mac OS and deployments. You will have demonstrable technical experience with device management tools (e.g. SCCM, Intune, JAMF), build management and deployment, software packaging and security protocols. You will also have advanced skills in one or more scripting language (ideally PowerShell & Bash) along with proven experience of Virtual Desktop environments and identity management platforms.This is an exciting opportunity for a capable and personable EUC Engineer to join a business that offers a range of attractive benefits, extensive training, and a clearly defined career path.
German speaking Technical Support Representative Starting salary of £27,500 per year Benefits include bonus, generous holiday allowance and more Hybrid: 2 days working from home Based in Southwest London / Surrey Permanent, full time Job Reference HD NO SHIFT WORK! Language Recruitment Services ( LRS ) is recruiting a German speaking Technical Support engineer, Tech support executive, Helpdesk Advisor for an international company in the technology sector. Technical Support Specialist with German - main duties: Customer Engagement: Proactively manage queries from distributors and end users, providing exemplary technical support and guidance through various channels, including telephone, email, social media, and online chat. Problem Resolution: Demonstrate strong analytical skills to investigate and resolve technical issues promptly, with a keen focus on customer satisfaction. Utilize CRM systems to track communication and ensure timely follow-ups. Collaborative Solutions: Work closely with cross-functional teams to replicate and troubleshoot customer technical issues in-house, facilitating effective problem-solving and knowledge sharing. Continuous Improvement: Contribute to ongoing process enhancements and best practices, providing valuable insights to improve overall customer experience and operational efficiency. Reporting and Communication: Deliver comprehensive monthly reports to management, highlighting key performance metrics and actionable recommendations. Actively participate in team meetings to share updates, insights, and collaborate on strategic initiatives. German speaking Tech Support Specialist, Profile: Fluent in German with proficient English language skills, both written and verbal. Previous experience in technical support, 2nd line support, or helpdesk support ideal A background in customer service within the technology sector is desirable Excellent communication skills spoken and written Demonstrated proficiency in computer-based systems, with knowledge of computer networks or PC architecture preferred. Strong numerical aptitude and IT proficiency Recent graduates in computer science with relevant work experience and German language proficiency are welcome to apply, offering a promising pathway to kickstart their career in a dynamic and rapidly evolving technology company. Thank you for applying to Language Recruitment Services, the Language Recruitment Specialist with over 36 Years' Experience in multilingual recruitment. Applications can only be accepted from individuals who are eligible to work in the UK. We may not be able to reply to you due to the volume of applications received. In the event there are no suitable roles available for you at the moment we may hold your details on our database and contact you in the future should a suitable vacancy arise. LRS is An Equal Opportunities Employer.
Apr 28, 2024
Full time
German speaking Technical Support Representative Starting salary of £27,500 per year Benefits include bonus, generous holiday allowance and more Hybrid: 2 days working from home Based in Southwest London / Surrey Permanent, full time Job Reference HD NO SHIFT WORK! Language Recruitment Services ( LRS ) is recruiting a German speaking Technical Support engineer, Tech support executive, Helpdesk Advisor for an international company in the technology sector. Technical Support Specialist with German - main duties: Customer Engagement: Proactively manage queries from distributors and end users, providing exemplary technical support and guidance through various channels, including telephone, email, social media, and online chat. Problem Resolution: Demonstrate strong analytical skills to investigate and resolve technical issues promptly, with a keen focus on customer satisfaction. Utilize CRM systems to track communication and ensure timely follow-ups. Collaborative Solutions: Work closely with cross-functional teams to replicate and troubleshoot customer technical issues in-house, facilitating effective problem-solving and knowledge sharing. Continuous Improvement: Contribute to ongoing process enhancements and best practices, providing valuable insights to improve overall customer experience and operational efficiency. Reporting and Communication: Deliver comprehensive monthly reports to management, highlighting key performance metrics and actionable recommendations. Actively participate in team meetings to share updates, insights, and collaborate on strategic initiatives. German speaking Tech Support Specialist, Profile: Fluent in German with proficient English language skills, both written and verbal. Previous experience in technical support, 2nd line support, or helpdesk support ideal A background in customer service within the technology sector is desirable Excellent communication skills spoken and written Demonstrated proficiency in computer-based systems, with knowledge of computer networks or PC architecture preferred. Strong numerical aptitude and IT proficiency Recent graduates in computer science with relevant work experience and German language proficiency are welcome to apply, offering a promising pathway to kickstart their career in a dynamic and rapidly evolving technology company. Thank you for applying to Language Recruitment Services, the Language Recruitment Specialist with over 36 Years' Experience in multilingual recruitment. Applications can only be accepted from individuals who are eligible to work in the UK. We may not be able to reply to you due to the volume of applications received. In the event there are no suitable roles available for you at the moment we may hold your details on our database and contact you in the future should a suitable vacancy arise. LRS is An Equal Opportunities Employer.
Information Security Manager (12 month FTC) - Hybrid London Key Accountabilities Supporting the management of the Cyber Security function maintaining compliance with our NIST based cyber security framework. Responsible to Head of Operational Risk for Information Security RCSA framework, in particular regulatory compliance, and tolerated risk exposure. Act as Cyber Security expert within the Second Line of Defence (2LOD), providing advice and guidance to 1LOD on best practice cyber security and to business driven change activity. Working with the Enterprise Architect to ensure solutions are delivered in accordance with IT Security policies and Standards Ensure we can effectively respond and recover from Cyber Security Incidents. Working with the Head of Information Security on ways to defend the business from current cyber threat landscape, identifying emergent threats and recommending innovative controls and mitigations. Work together with the 1LOD and provide evidence that IT Security operations are within risk tolerances (e.g., Evergreen IT, Patching, Vulnerability scanning and Pen Testing) (supported by a 2nd member of the 2LOD team) Oversee compliance with the cyber security standards and policies liaising with CIO (1LOD) where responsibility spans Lines of Defence. Maintain security performance metrics/ KPIs, recommending improvements where appropriate. Effective use of specialist tools and logging to review the cyber status and perform requested "deep dives" as necessary as well as define automated alerting mechanisms, ensuring that these alerts can be assessed and investigates independently by 1LOD and 2LOD. Engaging with the CIO and the Head of Information Security to ensure that sufficient/ effective cyber defences are implemented, giving the business value for money for any procured Cyber Security solutions, including Cyber Risk Insurance. Responsibility for the effective cyber security training and awareness. Knowledge Educated to degree level (or equivalent), possessing at least one security accreditation (e.g., CISM or CISSP) Good working knowledge of cyber security standards (i.e. NIST, ISO 27001, Cyber Essentials, GDPR). Previous experience in the practical use and management of products such as Defender, Darktrace and Mimecast IT security management knowledge, skills, and experience. Familiarity of firewall rulesets and the requirements for effective cyber defence. Familiar with the Microsoft stack from Desktop products to server products to Azure Experience (Essential) Working in Financial Services or another regulated market, such as aviation or energy. Managing the delivery of an organization-wide information security related strategy Knowledgeable in common Data Leakage reasons and effective prevention. Working with on premise, public and/or hybrid cloud environments Conducting security-based investigations, the management of such inquiries and liaison with external BACB engaged investigation parties.
Apr 28, 2024
Full time
Information Security Manager (12 month FTC) - Hybrid London Key Accountabilities Supporting the management of the Cyber Security function maintaining compliance with our NIST based cyber security framework. Responsible to Head of Operational Risk for Information Security RCSA framework, in particular regulatory compliance, and tolerated risk exposure. Act as Cyber Security expert within the Second Line of Defence (2LOD), providing advice and guidance to 1LOD on best practice cyber security and to business driven change activity. Working with the Enterprise Architect to ensure solutions are delivered in accordance with IT Security policies and Standards Ensure we can effectively respond and recover from Cyber Security Incidents. Working with the Head of Information Security on ways to defend the business from current cyber threat landscape, identifying emergent threats and recommending innovative controls and mitigations. Work together with the 1LOD and provide evidence that IT Security operations are within risk tolerances (e.g., Evergreen IT, Patching, Vulnerability scanning and Pen Testing) (supported by a 2nd member of the 2LOD team) Oversee compliance with the cyber security standards and policies liaising with CIO (1LOD) where responsibility spans Lines of Defence. Maintain security performance metrics/ KPIs, recommending improvements where appropriate. Effective use of specialist tools and logging to review the cyber status and perform requested "deep dives" as necessary as well as define automated alerting mechanisms, ensuring that these alerts can be assessed and investigates independently by 1LOD and 2LOD. Engaging with the CIO and the Head of Information Security to ensure that sufficient/ effective cyber defences are implemented, giving the business value for money for any procured Cyber Security solutions, including Cyber Risk Insurance. Responsibility for the effective cyber security training and awareness. Knowledge Educated to degree level (or equivalent), possessing at least one security accreditation (e.g., CISM or CISSP) Good working knowledge of cyber security standards (i.e. NIST, ISO 27001, Cyber Essentials, GDPR). Previous experience in the practical use and management of products such as Defender, Darktrace and Mimecast IT security management knowledge, skills, and experience. Familiarity of firewall rulesets and the requirements for effective cyber defence. Familiar with the Microsoft stack from Desktop products to server products to Azure Experience (Essential) Working in Financial Services or another regulated market, such as aviation or energy. Managing the delivery of an organization-wide information security related strategy Knowledgeable in common Data Leakage reasons and effective prevention. Working with on premise, public and/or hybrid cloud environments Conducting security-based investigations, the management of such inquiries and liaison with external BACB engaged investigation parties.
Macildowie Recruitment and Retention
Tamworth, Staffordshire
Location: Tamworth & Hybrid Salary & Benefits: Competitive Salary + Overtime (Paid at Time & a Half) + Paid Microsoft Certifications Hours: Monday to Friday Overview: Our client, a well-established and very successful IT outsourcing company are seeking someone with 3rd Line Support level technical skills and experience, who wants to branch out from support into project-based work. The role is to implement and support cutting-edge solutions for their external professional services clients, with both on-site and remote deployments. As a Project-Focused 3rd Line Support Analyst, you'll be a part of the team working on project installations across on-site, Cloud, and hybrid environments. Additionally, you'll handle BAU tasks, escalations, and receive significant mentor-ship from their Infrastructure team. This role offers a blend of hands-on technical work, client engagement, and team collaboration. Key Responsibilities: Collaborate within specialised teams focusing on Systems, Networking, or Applications. Support on project installations, include in on-site, Cloud, and hybrid deployments. Work on BAU tasks, and receive mentor-ship from senior members of the Infrastructure team. Engage with vendors to resolve performance issues and ensure reliability. Provide occasional on-call support and scheduled out-of-hours maintenance. Adhere to ISO, Data Protection, and ITIL standards and processes. Technical Skills: Experience with Microsoft Server (physical and virtual) Experience with O365, Exchange, Azure, and Citrix Previous exposure to voice technologies (ISDN, VOIP, SBC) is advantageous. Desirable: ITIL/ISO2000 certification Qualifications such as MSCA, MCSE, Cisco CCNA, Citrix CCA, VMware VCP Additional Experience: Background in IT Services/Outsourcing and customer-focused environments Familiarity with SLAs and ISO27001 standards Benefits: Competitive salary Paid Microsoft certifications and funded training/exams Overtime payments (paid at time and a half) and standby allowance (1 week in 9) If you're passionate about project-based IT work and possess a solid technical background, we encourage you to apply. "Infrastructure" "Azure" "O365" "Solutions" "Hybrid" "Remote" "WFH" "Project" "2nd Line" "Tamworth" "Birmingham" "Lichfield" "Burton" "Walsall" "Sutton Coldfield" "IT MSP" "Staffordshire" "West Midlands" "Leicestershire" "Nottinghamshire" "Derbyshire" Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography. Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process. If you would like information on how we will process your data please go to our website (macildowie) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise. Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.
Apr 27, 2024
Full time
Location: Tamworth & Hybrid Salary & Benefits: Competitive Salary + Overtime (Paid at Time & a Half) + Paid Microsoft Certifications Hours: Monday to Friday Overview: Our client, a well-established and very successful IT outsourcing company are seeking someone with 3rd Line Support level technical skills and experience, who wants to branch out from support into project-based work. The role is to implement and support cutting-edge solutions for their external professional services clients, with both on-site and remote deployments. As a Project-Focused 3rd Line Support Analyst, you'll be a part of the team working on project installations across on-site, Cloud, and hybrid environments. Additionally, you'll handle BAU tasks, escalations, and receive significant mentor-ship from their Infrastructure team. This role offers a blend of hands-on technical work, client engagement, and team collaboration. Key Responsibilities: Collaborate within specialised teams focusing on Systems, Networking, or Applications. Support on project installations, include in on-site, Cloud, and hybrid deployments. Work on BAU tasks, and receive mentor-ship from senior members of the Infrastructure team. Engage with vendors to resolve performance issues and ensure reliability. Provide occasional on-call support and scheduled out-of-hours maintenance. Adhere to ISO, Data Protection, and ITIL standards and processes. Technical Skills: Experience with Microsoft Server (physical and virtual) Experience with O365, Exchange, Azure, and Citrix Previous exposure to voice technologies (ISDN, VOIP, SBC) is advantageous. Desirable: ITIL/ISO2000 certification Qualifications such as MSCA, MCSE, Cisco CCNA, Citrix CCA, VMware VCP Additional Experience: Background in IT Services/Outsourcing and customer-focused environments Familiarity with SLAs and ISO27001 standards Benefits: Competitive salary Paid Microsoft certifications and funded training/exams Overtime payments (paid at time and a half) and standby allowance (1 week in 9) If you're passionate about project-based IT work and possess a solid technical background, we encourage you to apply. "Infrastructure" "Azure" "O365" "Solutions" "Hybrid" "Remote" "WFH" "Project" "2nd Line" "Tamworth" "Birmingham" "Lichfield" "Burton" "Walsall" "Sutton Coldfield" "IT MSP" "Staffordshire" "West Midlands" "Leicestershire" "Nottinghamshire" "Derbyshire" Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography. Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process. If you would like information on how we will process your data please go to our website (macildowie) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise. Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.
Information Security Manager (12 month FTC) - Hybrid London Key Accountabilities Supporting the management of the Cyber Security function maintaining compliance with our NIST based cyber security framework. Responsible to Head of Operational Risk for Information Security RCSA framework, in particular regulatory compliance, and tolerated risk exposure. Act as Cyber Security expert within the Second Line of Defence (2LOD), providing advice and guidance to 1LOD on best practice cyber security and to business driven change activity. Working with the Enterprise Architect to ensure solutions are delivered in accordance with IT Security policies and Standards Ensure we can effectively respond and recover from Cyber Security Incidents. Working with the Head of Information Security on ways to defend the business from current cyber threat landscape, identifying emergent threats and recommending innovative controls and mitigations. Work together with the 1LOD and provide evidence that IT Security operations are within risk tolerances (e.g., Evergreen IT, Patching, Vulnerability scanning and Pen Testing) (supported by a 2nd member of the 2LOD team) Oversee compliance with the cyber security standards and policies liaising with CIO (1LOD) where responsibility spans Lines of Defence. Maintain security performance metrics/ KPIs, recommending improvements where appropriate. Effective use of specialist tools and logging to review the cyber status and perform requested "deep dives" as necessary as well as define automated alerting mechanisms, ensuring that these alerts can be assessed and investigates independently by 1LOD and 2LOD. Engaging with the CIO and the Head of Information Security to ensure that sufficient/ effective cyber defences are implemented, giving the business value for money for any procured Cyber Security solutions, including Cyber Risk Insurance. Responsibility for the effective cyber security training and awareness. Knowledge Educated to degree level (or equivalent), possessing at least one security accreditation (e.g., CISM or CISSP) Good working knowledge of cyber security standards (i.e. NIST, ISO 27001, Cyber Essentials, GDPR). Previous experience in the practical use and management of products such as Defender, Darktrace and Mimecast IT security management knowledge, skills, and experience. Familiarity of firewall rulesets and the requirements for effective cyber defence. Familiar with the Microsoft stack from Desktop products to server products to Azure Experience (Essential) Working in Financial Services or another regulated market, such as aviation or energy. Managing the delivery of an organization-wide information security related strategy Knowledgeable in common Data Leakage reasons and effective prevention. Working with on premise, public and/or hybrid cloud environments Conducting security-based investigations, the management of such inquiries and liaison with external BACB engaged investigation parties.
Apr 27, 2024
Full time
Information Security Manager (12 month FTC) - Hybrid London Key Accountabilities Supporting the management of the Cyber Security function maintaining compliance with our NIST based cyber security framework. Responsible to Head of Operational Risk for Information Security RCSA framework, in particular regulatory compliance, and tolerated risk exposure. Act as Cyber Security expert within the Second Line of Defence (2LOD), providing advice and guidance to 1LOD on best practice cyber security and to business driven change activity. Working with the Enterprise Architect to ensure solutions are delivered in accordance with IT Security policies and Standards Ensure we can effectively respond and recover from Cyber Security Incidents. Working with the Head of Information Security on ways to defend the business from current cyber threat landscape, identifying emergent threats and recommending innovative controls and mitigations. Work together with the 1LOD and provide evidence that IT Security operations are within risk tolerances (e.g., Evergreen IT, Patching, Vulnerability scanning and Pen Testing) (supported by a 2nd member of the 2LOD team) Oversee compliance with the cyber security standards and policies liaising with CIO (1LOD) where responsibility spans Lines of Defence. Maintain security performance metrics/ KPIs, recommending improvements where appropriate. Effective use of specialist tools and logging to review the cyber status and perform requested "deep dives" as necessary as well as define automated alerting mechanisms, ensuring that these alerts can be assessed and investigates independently by 1LOD and 2LOD. Engaging with the CIO and the Head of Information Security to ensure that sufficient/ effective cyber defences are implemented, giving the business value for money for any procured Cyber Security solutions, including Cyber Risk Insurance. Responsibility for the effective cyber security training and awareness. Knowledge Educated to degree level (or equivalent), possessing at least one security accreditation (e.g., CISM or CISSP) Good working knowledge of cyber security standards (i.e. NIST, ISO 27001, Cyber Essentials, GDPR). Previous experience in the practical use and management of products such as Defender, Darktrace and Mimecast IT security management knowledge, skills, and experience. Familiarity of firewall rulesets and the requirements for effective cyber defence. Familiar with the Microsoft stack from Desktop products to server products to Azure Experience (Essential) Working in Financial Services or another regulated market, such as aviation or energy. Managing the delivery of an organization-wide information security related strategy Knowledgeable in common Data Leakage reasons and effective prevention. Working with on premise, public and/or hybrid cloud environments Conducting security-based investigations, the management of such inquiries and liaison with external BACB engaged investigation parties.
IT Support Technician - MC269022 IT Support Technician required based in Laindon, Essex in a purpose-built design, engineering and headquarters building with 70 employees at this site. IT Support Technician Position Overview Provide 1st line support for users to ensure they can continue with their daily tasks: - Respond to support requests - Assist users with application operations - Resolve 1st line support issues - Connect with 3rd party service providers - Assist the with 2nd line support issues Follow IT processes to help maintain a high quality of service: - Ensure routine assignments are completed - Maintain support events and feedback records - Review process performance Assist with the implementation and development of IT resources: - Assist with the physical side of operations - Be prepared to work outside office hours Participate and engage with IT team interactions and contribute to the group effort: - Attend team meetings - Communicate any ideas or concerns - Assist with strategic decision making - Assist with process development Assist with encouraging a healthy environment for the IT department: - Keep department areas clean and tidy - Ensure the IT inventory is organised - Arrange and complete WEEE collections IT Support Technician Position Requirements Experience - Knowledge of computer, network components and their functions - Administrative knowledge of Microsoft windows 10 client OS - Experience of Microsoft office applications Record of achievement An IT qualification to demonstrate skillset, minimum requirement: - - CompTIA IT Fundamentals (ITF+) certification or equivalent Skills The successful candidate will have access to various development resources to build on their current IT skills and experience. In addition, the candidate should demonstrate the following: - - Fault finding and problem solving - Installationdministration of windows operating system and applications - Proficient with operating Microsoft Office applications IT Support Technician Position Remuneration Salary dependent on experience Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, and contact you in relation to this application and the services we offer.
Apr 26, 2024
Full time
IT Support Technician - MC269022 IT Support Technician required based in Laindon, Essex in a purpose-built design, engineering and headquarters building with 70 employees at this site. IT Support Technician Position Overview Provide 1st line support for users to ensure they can continue with their daily tasks: - Respond to support requests - Assist users with application operations - Resolve 1st line support issues - Connect with 3rd party service providers - Assist the with 2nd line support issues Follow IT processes to help maintain a high quality of service: - Ensure routine assignments are completed - Maintain support events and feedback records - Review process performance Assist with the implementation and development of IT resources: - Assist with the physical side of operations - Be prepared to work outside office hours Participate and engage with IT team interactions and contribute to the group effort: - Attend team meetings - Communicate any ideas or concerns - Assist with strategic decision making - Assist with process development Assist with encouraging a healthy environment for the IT department: - Keep department areas clean and tidy - Ensure the IT inventory is organised - Arrange and complete WEEE collections IT Support Technician Position Requirements Experience - Knowledge of computer, network components and their functions - Administrative knowledge of Microsoft windows 10 client OS - Experience of Microsoft office applications Record of achievement An IT qualification to demonstrate skillset, minimum requirement: - - CompTIA IT Fundamentals (ITF+) certification or equivalent Skills The successful candidate will have access to various development resources to build on their current IT skills and experience. In addition, the candidate should demonstrate the following: - - Fault finding and problem solving - Installationdministration of windows operating system and applications - Proficient with operating Microsoft Office applications IT Support Technician Position Remuneration Salary dependent on experience Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, and contact you in relation to this application and the services we offer.
Our client supply Connectivity as a Service (CaaS) solutions to businesses in the UK. They provide IT, Connectivity, Telephony & Mobile all inter- connected from one supplier, with one helpdesk and one monthly bill. We are looking for an experienced Support Engineer (2nd Line) with at least 3 years' experience within the IT support sector and be able to demonstrate a high level of competence in Active Directory, workstation and server set-up and support. They should also be comfortable with internet router configuration, soft PBX admin and mobile device management tools. Ideally, they will be open to further formal learning to gain certifications across the business product range and benefit from the associated incentives. Responsibilities To provide a five-star helpdesk experience to supported users. Inbound support request diagnosis and resolution: IT - all issues affecting workstations, servers, networks, data storage etc. Connectivity - network and router optimisation Telephony - soft PBX configuration and maintenance Mobile - wholesale portal admin; mobile device management config / admin. Monitor RMM dashboard status / alerts and apply corrective action as required. Specialist diagnosis and resolution of escalated and complex issues Fix hardware faults and install upgrades to client hardware. Identify trends adversely affecting service quality and mitigate as appropriate. Qualifications (Full sponsorship provided to study for and gain any of the below not already held) IT Support minimum 3 years' experience - essential Microsoft 365 Fundamentals (MS-900) - desirable Microsoft 365 Identity and Services (MS-100) - desirable Microsoft 365 Mobility and Security (MS-101) - desirable Managing Microsoft Teams (MS-700) - desirable Team-player with a professional, friendly, can-do attitude - essential 37.5 hours per week between 8am - 6pm Mon to Fri. Sat on-call rota: 8am-1pm Aspire Personnel Ltd acts as an employment business for interim positions and an employment agency for permanent positions. Aspire Personnel Ltd is committed to equal opportunity and diversity.
Apr 26, 2024
Full time
Our client supply Connectivity as a Service (CaaS) solutions to businesses in the UK. They provide IT, Connectivity, Telephony & Mobile all inter- connected from one supplier, with one helpdesk and one monthly bill. We are looking for an experienced Support Engineer (2nd Line) with at least 3 years' experience within the IT support sector and be able to demonstrate a high level of competence in Active Directory, workstation and server set-up and support. They should also be comfortable with internet router configuration, soft PBX admin and mobile device management tools. Ideally, they will be open to further formal learning to gain certifications across the business product range and benefit from the associated incentives. Responsibilities To provide a five-star helpdesk experience to supported users. Inbound support request diagnosis and resolution: IT - all issues affecting workstations, servers, networks, data storage etc. Connectivity - network and router optimisation Telephony - soft PBX configuration and maintenance Mobile - wholesale portal admin; mobile device management config / admin. Monitor RMM dashboard status / alerts and apply corrective action as required. Specialist diagnosis and resolution of escalated and complex issues Fix hardware faults and install upgrades to client hardware. Identify trends adversely affecting service quality and mitigate as appropriate. Qualifications (Full sponsorship provided to study for and gain any of the below not already held) IT Support minimum 3 years' experience - essential Microsoft 365 Fundamentals (MS-900) - desirable Microsoft 365 Identity and Services (MS-100) - desirable Microsoft 365 Mobility and Security (MS-101) - desirable Managing Microsoft Teams (MS-700) - desirable Team-player with a professional, friendly, can-do attitude - essential 37.5 hours per week between 8am - 6pm Mon to Fri. Sat on-call rota: 8am-1pm Aspire Personnel Ltd acts as an employment business for interim positions and an employment agency for permanent positions. Aspire Personnel Ltd is committed to equal opportunity and diversity.
Infrastructure Specialist Akkodis are currently working in partnership with a leading professional services provider to recruit an Infrastructure Specialist to join their global IT team. The Role As an Infrastructure Specialist you will work within the infrastructure team and help develop, maintain and support a global IT Infrastructure supporting 9,000+ staff across 100+ locations. As an Infrastructure Specialist you will have the opportunity to proactively improve, optimise, converge, and develop the infrastructure with future capacity in mind, managing multiple projects and responsibilities. You will provide advice and guidance on maintaining the cloud, server, network and security environments, to plan and instigate hardware and software upgrades as required, and to ensure that planned processes have been completed satisfactorily. The Responsibilities Monitor, support and maintain the global on-premise and cloud infrastructures. Manage the ongoing global migration from on-premise IT infrastructure into a cloud managed environment. Develop, manage, and implement infrastructure projects to deliver business wide initiatives. Respond to 2nd / 3rd line Help Desk calls and manage such items through to resolution and other regular support activities and provide technical cover and mentoring. Perform regular preventative maintenance checks, check logs and servers to ensure they are properly patched and implement corrective actions to resolve any issues. Manage the security and integrity of data and IT systems. Educating staff on good working practices. Management of external suppliers and support agencies for the ongoing support and maintenance of the global infrastructure environment. Take ownership to ensure that all work and changes are performed in such a way as to minimise all disruption to existing business use. Be proactive in designing and documenting infrastructure processes, procedures, and standards and to maintain or prepare system and software documentation as directed. Work with the Global IT team and collaborate on any global initiatives and rollouts. Manage the technical aspects of office moves and changes. Testing and rolling out updates to software with a particular emphasis on security updates. Ensuring that adequate backups of data are kept both on and off site and that backup and restore processes are regularly tested. The Requirements Enterprise working knowledge and support of the Microsoft 365 environment and Admin centre (Microsoft cloud technologies, M365, AzureAD, Defender ATP, EndPoint Manager, OneDrive, etc). Excellent understanding of Microsoft Technologies, Windows Servers (2012, 2016 & 2019) Active Directory and Group Policies. Comprehensive Experience with VMWare, vCentre, & ESXi. Good understanding of Storage, SAN, NAS & Backup Technologies. All round IT infrastructure specialist with at extensive hands-on experience. If you are looking for an exciting new challenge to join a leading global service provider, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Apr 26, 2024
Full time
Infrastructure Specialist Akkodis are currently working in partnership with a leading professional services provider to recruit an Infrastructure Specialist to join their global IT team. The Role As an Infrastructure Specialist you will work within the infrastructure team and help develop, maintain and support a global IT Infrastructure supporting 9,000+ staff across 100+ locations. As an Infrastructure Specialist you will have the opportunity to proactively improve, optimise, converge, and develop the infrastructure with future capacity in mind, managing multiple projects and responsibilities. You will provide advice and guidance on maintaining the cloud, server, network and security environments, to plan and instigate hardware and software upgrades as required, and to ensure that planned processes have been completed satisfactorily. The Responsibilities Monitor, support and maintain the global on-premise and cloud infrastructures. Manage the ongoing global migration from on-premise IT infrastructure into a cloud managed environment. Develop, manage, and implement infrastructure projects to deliver business wide initiatives. Respond to 2nd / 3rd line Help Desk calls and manage such items through to resolution and other regular support activities and provide technical cover and mentoring. Perform regular preventative maintenance checks, check logs and servers to ensure they are properly patched and implement corrective actions to resolve any issues. Manage the security and integrity of data and IT systems. Educating staff on good working practices. Management of external suppliers and support agencies for the ongoing support and maintenance of the global infrastructure environment. Take ownership to ensure that all work and changes are performed in such a way as to minimise all disruption to existing business use. Be proactive in designing and documenting infrastructure processes, procedures, and standards and to maintain or prepare system and software documentation as directed. Work with the Global IT team and collaborate on any global initiatives and rollouts. Manage the technical aspects of office moves and changes. Testing and rolling out updates to software with a particular emphasis on security updates. Ensuring that adequate backups of data are kept both on and off site and that backup and restore processes are regularly tested. The Requirements Enterprise working knowledge and support of the Microsoft 365 environment and Admin centre (Microsoft cloud technologies, M365, AzureAD, Defender ATP, EndPoint Manager, OneDrive, etc). Excellent understanding of Microsoft Technologies, Windows Servers (2012, 2016 & 2019) Active Directory and Group Policies. Comprehensive Experience with VMWare, vCentre, & ESXi. Good understanding of Storage, SAN, NAS & Backup Technologies. All round IT infrastructure specialist with at extensive hands-on experience. If you are looking for an exciting new challenge to join a leading global service provider, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Infrastructure Specialist Akkodis are currently working in partnership with a leading professional services provider to recruit an Infrastructure Specialist to join their global IT team. The Role As an Infrastructure Specialist you will work within the infrastructure team and help develop, maintain and support a global IT Infrastructure supporting 9,000+ staff across 100+ locations. As an Infrastructure Specialist you will have the opportunity to proactively improve, optimise, converge, and develop the infrastructure with future capacity in mind, managing multiple projects and responsibilities. You will provide advice and guidance on maintaining the cloud, server, network and security environments, to plan and instigate hardware and software upgrades as required, and to ensure that planned processes have been completed satisfactorily. The Responsibilities Monitor, support and maintain the global on-premise and cloud infrastructures. Manage the ongoing global migration from on-premise IT infrastructure into a cloud managed environment. Develop, manage, and implement infrastructure projects to deliver business wide initiatives. Respond to 2nd/3rd line Help Desk calls and manage such items through to resolution and other regular support activities and provide technical cover and mentoring. Perform regular preventative maintenance checks, check logs and Servers to ensure they are properly patched and implement corrective actions to resolve any issues. Manage the security and integrity of data and IT systems. Educating staff on good working practices. Management of external suppliers and support agencies for the ongoing support and maintenance of the global infrastructure environment. Take ownership to ensure that all work and changes are performed in such a way as to minimise all disruption to existing business use. Be proactive in designing and documenting infrastructure processes, procedures, and standards and to maintain or prepare system and software documentation as directed. Work with the Global IT team and collaborate on any global initiatives and rollouts. Manage the technical aspects of office moves and changes. Testing and rolling out updates to software with a particular emphasis on security updates. Ensuring that adequate backups of data are kept both on and off site and that backup and restore processes are regularly tested. The Requirements Enterprise working knowledge and support of the Microsoft 365 environment and Admin centre (Microsoft cloud technologies, M365, AzureAD, Defender ATP, EndPoint Manager, OneDrive, etc). Excellent understanding of Microsoft Technologies, Windows Servers (2012, 2016 & 2019) Active Directory and Group Policies. Comprehensive Experience with VMWare, vCentre, & ESXi. Good understanding of Storage, SAN, NAS & Backup Technologies. All round IT infrastructure specialist with at extensive hands-on experience. If you are looking for an exciting new challenge to join a leading global service provider, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Apr 26, 2024
Full time
Infrastructure Specialist Akkodis are currently working in partnership with a leading professional services provider to recruit an Infrastructure Specialist to join their global IT team. The Role As an Infrastructure Specialist you will work within the infrastructure team and help develop, maintain and support a global IT Infrastructure supporting 9,000+ staff across 100+ locations. As an Infrastructure Specialist you will have the opportunity to proactively improve, optimise, converge, and develop the infrastructure with future capacity in mind, managing multiple projects and responsibilities. You will provide advice and guidance on maintaining the cloud, server, network and security environments, to plan and instigate hardware and software upgrades as required, and to ensure that planned processes have been completed satisfactorily. The Responsibilities Monitor, support and maintain the global on-premise and cloud infrastructures. Manage the ongoing global migration from on-premise IT infrastructure into a cloud managed environment. Develop, manage, and implement infrastructure projects to deliver business wide initiatives. Respond to 2nd/3rd line Help Desk calls and manage such items through to resolution and other regular support activities and provide technical cover and mentoring. Perform regular preventative maintenance checks, check logs and Servers to ensure they are properly patched and implement corrective actions to resolve any issues. Manage the security and integrity of data and IT systems. Educating staff on good working practices. Management of external suppliers and support agencies for the ongoing support and maintenance of the global infrastructure environment. Take ownership to ensure that all work and changes are performed in such a way as to minimise all disruption to existing business use. Be proactive in designing and documenting infrastructure processes, procedures, and standards and to maintain or prepare system and software documentation as directed. Work with the Global IT team and collaborate on any global initiatives and rollouts. Manage the technical aspects of office moves and changes. Testing and rolling out updates to software with a particular emphasis on security updates. Ensuring that adequate backups of data are kept both on and off site and that backup and restore processes are regularly tested. The Requirements Enterprise working knowledge and support of the Microsoft 365 environment and Admin centre (Microsoft cloud technologies, M365, AzureAD, Defender ATP, EndPoint Manager, OneDrive, etc). Excellent understanding of Microsoft Technologies, Windows Servers (2012, 2016 & 2019) Active Directory and Group Policies. Comprehensive Experience with VMWare, vCentre, & ESXi. Good understanding of Storage, SAN, NAS & Backup Technologies. All round IT infrastructure specialist with at extensive hands-on experience. If you are looking for an exciting new challenge to join a leading global service provider, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Infrastructure Specialist Akkodis are currently working in partnership with a leading professional services provider to recruit an Infrastructure Specialist to join their global IT team. The Role As an Infrastructure Specialist you will work within the infrastructure team and help develop, maintain and support a global IT Infrastructure supporting 9,000+ staff across 100+ locations. As an Infrastructure Specialist you will have the opportunity to proactively improve, optimise, converge, and develop the infrastructure with future capacity in mind, managing multiple projects and responsibilities. You will provide advice and guidance on maintaining the cloud, server, network and security environments, to plan and instigate hardware and software upgrades as required, and to ensure that planned processes have been completed satisfactorily. The Responsibilities Monitor, support and maintain the global on-premise and cloud infrastructures. Manage the ongoing global migration from on-premise IT infrastructure into a cloud managed environment. Develop, manage, and implement infrastructure projects to deliver business wide initiatives. Respond to 2nd / 3rd line Help Desk calls and manage such items through to resolution and other regular support activities and provide technical cover and mentoring. Perform regular preventative maintenance checks, check logs and servers to ensure they are properly patched and implement corrective actions to resolve any issues. Manage the security and integrity of data and IT systems. Educating staff on good working practices. Management of external suppliers and support agencies for the ongoing support and maintenance of the global infrastructure environment. Take ownership to ensure that all work and changes are performed in such a way as to minimise all disruption to existing business use. Be proactive in designing and documenting infrastructure processes, procedures, and standards and to maintain or prepare system and software documentation as directed. Work with the Global IT team and collaborate on any global initiatives and rollouts. Manage the technical aspects of office moves and changes. Testing and rolling out updates to software with a particular emphasis on security updates. Ensuring that adequate backups of data are kept both on and off site and that backup and restore processes are regularly tested. The Requirements Enterprise working knowledge and support of the Microsoft 365 environment and Admin centre (Microsoft cloud technologies, M365, AzureAD, Defender ATP, EndPoint Manager, OneDrive, etc). Excellent understanding of Microsoft Technologies, Windows Servers (2012, 2016 & 2019) Active Directory and Group Policies. Comprehensive Experience with VMWare, vCentre, & ESXi. Good understanding of Storage, SAN, NAS & Backup Technologies. All round IT infrastructure specialist with at extensive hands-on experience. If you are looking for an exciting new challenge to join a leading global service provider, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Apr 26, 2024
Full time
Infrastructure Specialist Akkodis are currently working in partnership with a leading professional services provider to recruit an Infrastructure Specialist to join their global IT team. The Role As an Infrastructure Specialist you will work within the infrastructure team and help develop, maintain and support a global IT Infrastructure supporting 9,000+ staff across 100+ locations. As an Infrastructure Specialist you will have the opportunity to proactively improve, optimise, converge, and develop the infrastructure with future capacity in mind, managing multiple projects and responsibilities. You will provide advice and guidance on maintaining the cloud, server, network and security environments, to plan and instigate hardware and software upgrades as required, and to ensure that planned processes have been completed satisfactorily. The Responsibilities Monitor, support and maintain the global on-premise and cloud infrastructures. Manage the ongoing global migration from on-premise IT infrastructure into a cloud managed environment. Develop, manage, and implement infrastructure projects to deliver business wide initiatives. Respond to 2nd / 3rd line Help Desk calls and manage such items through to resolution and other regular support activities and provide technical cover and mentoring. Perform regular preventative maintenance checks, check logs and servers to ensure they are properly patched and implement corrective actions to resolve any issues. Manage the security and integrity of data and IT systems. Educating staff on good working practices. Management of external suppliers and support agencies for the ongoing support and maintenance of the global infrastructure environment. Take ownership to ensure that all work and changes are performed in such a way as to minimise all disruption to existing business use. Be proactive in designing and documenting infrastructure processes, procedures, and standards and to maintain or prepare system and software documentation as directed. Work with the Global IT team and collaborate on any global initiatives and rollouts. Manage the technical aspects of office moves and changes. Testing and rolling out updates to software with a particular emphasis on security updates. Ensuring that adequate backups of data are kept both on and off site and that backup and restore processes are regularly tested. The Requirements Enterprise working knowledge and support of the Microsoft 365 environment and Admin centre (Microsoft cloud technologies, M365, AzureAD, Defender ATP, EndPoint Manager, OneDrive, etc). Excellent understanding of Microsoft Technologies, Windows Servers (2012, 2016 & 2019) Active Directory and Group Policies. Comprehensive Experience with VMWare, vCentre, & ESXi. Good understanding of Storage, SAN, NAS & Backup Technologies. All round IT infrastructure specialist with at extensive hands-on experience. If you are looking for an exciting new challenge to join a leading global service provider, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
IT Systems Anayst - Pharmaceutical Engineering - MC(phone number removed) IT Systems Anayst required based in Laindon, Essex in a purpose-built design, engineering and headquarters building with 70 employees at this site. We are looking to appoint an IT Systems Analyst to work in our IT department in Laindon, Essex. This role reports directly to the IT Manager, contributing to the IT department's mission by supporting 70+ users in operating our IT resources and supplying the necessary services. IT Systems Anayst - Pharmaceutical Engineering Position Overview Provide systems and support for customer OT (Operational Technology) IT requirements: - - Research, develop, and implement robust IT systems to support customer OT - Assist with the development and implementation of the SQL database required for customer OT - Support other departments with customer OT issues and specialised applications - Maintain specification and configuration records of OT implementations - Interact and support customers when required - Support with protocol testing of customer OT - Generate IT procedures to support customer OT Provide 2nd line support for users to ensure they can continue with their daily tasks: - - Respond to support requests - Assist users with application operations - Resolve 2nd line support issues - Assist with 1st line support issues when required - Connect with 3rd party service providers Follow IT processes to help maintain a high quality of service: - - Ensure routine assignments are completed - Maintain asset records - Review process performance - Generate IT process procedures Assist with the implementation and development of IT resources: - - Assist with the physical side of operations - Be prepared to work outside office hours - Research new technologies to align with DH objectives Participate and engage with IT team interactions and contribute to the group effort: - - Attend team meetings - Communicate any ideas or concerns - Assist with strategic decision making - Assist with process development Assist with encouraging a healthy environment for the IT department: - - Keep department areas clean and tidy - Ensure the IT inventory is organised IT Systems Anayst - Pharmaceutical Engineering Position Requirements - Knowledge of computer, network components and their functions - Administrative knowledge of Microsoft Windows 10 client OS - Experience with Microsoft Office applications - Experiences working with Windows servers, active directory, and Microsoft 365 infrastructure - Good knowledge of hypervisors, virtual storage area networks, and failover clustering - Experience operating Microsoft Business Central would be beneficial Record of Achievement An IT qualification to demonstrate skillset, minimum requirement: - - CompTIA A+ certification or equivalent - Certification in Microsoft Hyper-V and/or VMWare ESX hypervisors IT Systems Anayst - Pharmaceutical Engineering Position Remuneration Salary dependent on experience Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, and contact you in relation to this application and the services we offer.
Apr 26, 2024
Full time
IT Systems Anayst - Pharmaceutical Engineering - MC(phone number removed) IT Systems Anayst required based in Laindon, Essex in a purpose-built design, engineering and headquarters building with 70 employees at this site. We are looking to appoint an IT Systems Analyst to work in our IT department in Laindon, Essex. This role reports directly to the IT Manager, contributing to the IT department's mission by supporting 70+ users in operating our IT resources and supplying the necessary services. IT Systems Anayst - Pharmaceutical Engineering Position Overview Provide systems and support for customer OT (Operational Technology) IT requirements: - - Research, develop, and implement robust IT systems to support customer OT - Assist with the development and implementation of the SQL database required for customer OT - Support other departments with customer OT issues and specialised applications - Maintain specification and configuration records of OT implementations - Interact and support customers when required - Support with protocol testing of customer OT - Generate IT procedures to support customer OT Provide 2nd line support for users to ensure they can continue with their daily tasks: - - Respond to support requests - Assist users with application operations - Resolve 2nd line support issues - Assist with 1st line support issues when required - Connect with 3rd party service providers Follow IT processes to help maintain a high quality of service: - - Ensure routine assignments are completed - Maintain asset records - Review process performance - Generate IT process procedures Assist with the implementation and development of IT resources: - - Assist with the physical side of operations - Be prepared to work outside office hours - Research new technologies to align with DH objectives Participate and engage with IT team interactions and contribute to the group effort: - - Attend team meetings - Communicate any ideas or concerns - Assist with strategic decision making - Assist with process development Assist with encouraging a healthy environment for the IT department: - - Keep department areas clean and tidy - Ensure the IT inventory is organised IT Systems Anayst - Pharmaceutical Engineering Position Requirements - Knowledge of computer, network components and their functions - Administrative knowledge of Microsoft Windows 10 client OS - Experience with Microsoft Office applications - Experiences working with Windows servers, active directory, and Microsoft 365 infrastructure - Good knowledge of hypervisors, virtual storage area networks, and failover clustering - Experience operating Microsoft Business Central would be beneficial Record of Achievement An IT qualification to demonstrate skillset, minimum requirement: - - CompTIA A+ certification or equivalent - Certification in Microsoft Hyper-V and/or VMWare ESX hypervisors IT Systems Anayst - Pharmaceutical Engineering Position Remuneration Salary dependent on experience Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, and contact you in relation to this application and the services we offer.
Senior IT Support Officer Bradford/Hybrid 31,250 + Excellent Benefits Your new company Hays Technology are recruiting a Senior IT Support officer to join a growing and ambitious public sector organisation based in the Bradford area. You will be reporting to the Infrastructure Team Manager. Your new role In your role, you will be working as part of a wider ICT Infrastructure Team to support the business operations through their use of technology, involving preventative maintenance, updates or enhancements, as well as reactive troubleshooting, issue investigation, and implementation of resolutions. You will be providing a second line service to support, resolve, and/or triage any ICT issues and problems You will be supporting the ICT support officer with any issues that are escalated and triage more complex issues that require further escalations, whilst providing this support at numerous sites and offices. You will also be providing support or implement simple changes to local networking configurations or infrastructure. What you'll need to succeed Experience in a 2nd line ICT support role for an organisation utilising Microsoft technology for endpoints, including deployment and ongoing user support Microsoft 365 administration of Microsoft server environments, including MS server operating systems (2016 and 2019) and administration of Exchange and Active Directory Knowledge of basic networking principles and experience managing local area networks and secure corporate Wi-Fi networks Possess excellent verbal and written communication skills Having a driving licence is essential What you'll get in return This exciting position is paying up to 31,250 negotiable on experience and offers an excellent work life balance including: hybrid working, generous annual leave, a public sector employer contribution pension scheme, flexibility, training, and development opportunities. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Apr 26, 2024
Full time
Senior IT Support Officer Bradford/Hybrid 31,250 + Excellent Benefits Your new company Hays Technology are recruiting a Senior IT Support officer to join a growing and ambitious public sector organisation based in the Bradford area. You will be reporting to the Infrastructure Team Manager. Your new role In your role, you will be working as part of a wider ICT Infrastructure Team to support the business operations through their use of technology, involving preventative maintenance, updates or enhancements, as well as reactive troubleshooting, issue investigation, and implementation of resolutions. You will be providing a second line service to support, resolve, and/or triage any ICT issues and problems You will be supporting the ICT support officer with any issues that are escalated and triage more complex issues that require further escalations, whilst providing this support at numerous sites and offices. You will also be providing support or implement simple changes to local networking configurations or infrastructure. What you'll need to succeed Experience in a 2nd line ICT support role for an organisation utilising Microsoft technology for endpoints, including deployment and ongoing user support Microsoft 365 administration of Microsoft server environments, including MS server operating systems (2016 and 2019) and administration of Exchange and Active Directory Knowledge of basic networking principles and experience managing local area networks and secure corporate Wi-Fi networks Possess excellent verbal and written communication skills Having a driving licence is essential What you'll get in return This exciting position is paying up to 31,250 negotiable on experience and offers an excellent work life balance including: hybrid working, generous annual leave, a public sector employer contribution pension scheme, flexibility, training, and development opportunities. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Prestigious opportunity for an IT Systems Engineer to join our international business delivering resolution of IT issues, developing solutions and systems integration for both on-prem and Cloud environments. This is a hybrid role 2-3 days a week in the office and candidates will be required to be eligible for UK Security clearance. As one of our IT Systems Engineers, you will work closely with our international and global IT services team, our IT MSP's and partners, and be responsible for:-. System Design including complex systems integration System Installation Project Management Commissioning Support and Maintenance Remote Monitoring Maintain our high standards, particularly regarding customer communications and response times Working with suppliers and other IT partners Engaging in training opportunities to further personal and professional development/skills and knowledge in key areas. If you possess a combination of some of the following skills, then LETS TALK! Proven experience in a 1st and 2nd line IT Support capacity Proven experience in supporting cloud based applications and software, Azure Ability to prioritise work, anticipate needs, and maintain a level head in a fast paced, changing & demanding environment Excellent communication, relationship and stakeholder management skills Proven knowledge of business and IT operational equipment support capability Excellent troubleshooting and problem-solving skills Ability to recognise priorities and guide others towards the accomplishment of IT solutions aligned to strategic business goals and objectives Excellent team working skills and ability to build and maintain strong relationships. Qualifications/Certifications such as: Microsoft Azure Admin, ITIL Foundation or ITIL Practitioner Willing and able to achieve SC Clearance as required. What you'll get in return In return, you will be rewarded with ongoing training and career development in a supportive team environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Apr 26, 2024
Full time
Prestigious opportunity for an IT Systems Engineer to join our international business delivering resolution of IT issues, developing solutions and systems integration for both on-prem and Cloud environments. This is a hybrid role 2-3 days a week in the office and candidates will be required to be eligible for UK Security clearance. As one of our IT Systems Engineers, you will work closely with our international and global IT services team, our IT MSP's and partners, and be responsible for:-. System Design including complex systems integration System Installation Project Management Commissioning Support and Maintenance Remote Monitoring Maintain our high standards, particularly regarding customer communications and response times Working with suppliers and other IT partners Engaging in training opportunities to further personal and professional development/skills and knowledge in key areas. If you possess a combination of some of the following skills, then LETS TALK! Proven experience in a 1st and 2nd line IT Support capacity Proven experience in supporting cloud based applications and software, Azure Ability to prioritise work, anticipate needs, and maintain a level head in a fast paced, changing & demanding environment Excellent communication, relationship and stakeholder management skills Proven knowledge of business and IT operational equipment support capability Excellent troubleshooting and problem-solving skills Ability to recognise priorities and guide others towards the accomplishment of IT solutions aligned to strategic business goals and objectives Excellent team working skills and ability to build and maintain strong relationships. Qualifications/Certifications such as: Microsoft Azure Admin, ITIL Foundation or ITIL Practitioner Willing and able to achieve SC Clearance as required. What you'll get in return In return, you will be rewarded with ongoing training and career development in a supportive team environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
IT Systems Analyst Basildon, Essex Full time, permanent Mon Friday Days Our Essex based client is a specialist machinery manufacturer employing approximately 70 staff at their purpose built design, engineering and office building near Basildon. The basic equipment is made abroad and is then shipped over for final assembly, adding controls and ancillary equipment before being tested and shipped to the customer All panel building, wiring and PLC programming is done on site and various other departments specialise in pneumatics, mechanical systems, machining, machine assembly, commissioning and documentation. We are looking to appoint an IT Systems Analyst to work in our IT department in Laindon, Essex. This role reports directly to the IT Manager, contributing to the IT department's mission by supporting 70+ users in operating our IT resources and supplying the necessary services. Experience Knowledge of computer, network components and their functions Administrative knowledge of Microsoft Windows 10 client OS Experience with Microsoft Office applications Experiences working with Windows servers, active directory, and Microsoft 365 infrastructure Good knowledge of hypervisors, virtual storage area networks, and failover clustering Experience operating Microsoft Business Central would be beneficial Record of Achievement An IT qualification to demonstrate skillset, minimum requirement: CompTIA A+ certification or equivalent Certification in Microsoft Hyper-V and/or VMWare ESX hypervisors Role Responsibilities Provide systems and support for customer OT (Operational Technology) IT requirements: Research, develop, and implement robust IT systems to support customer OT Assist with the development and implementation of the SQL database required for customer OT Support other departments with customer OT issues and specialised applications Maintain specification and configuration records of OT implementations Interact and support customers when required Support with protocol testing of customer OT Generate IT procedures to support customer OT Provide 2nd line support for users to ensure they can continue with their daily tasks: Respond to support requests Assist users with application operations Resolve 2nd line support issues Assist with 1st line support issues when required Connect with 3rd party service providers Follow IT processes to help maintain a high quality of service: Ensure routine assignments are completed, Maintain asset records, Review process performance, Generate IT process procedures Assist with the implementation and development of IT resources: Assist with the physical side of operations, Be prepared to work outside office hours, Research new technologies to align with company objectives Participate and engage with IT team interactions and contribute to the group effort: Attend team meetings, Communicate any ideas or concerns, Assist with strategic decision making, Assist with process development Assist with encouraging a healthy environment for the IT department: Keep department areas clean and tidy, Ensure the IT inventory is organised,
Apr 26, 2024
Full time
IT Systems Analyst Basildon, Essex Full time, permanent Mon Friday Days Our Essex based client is a specialist machinery manufacturer employing approximately 70 staff at their purpose built design, engineering and office building near Basildon. The basic equipment is made abroad and is then shipped over for final assembly, adding controls and ancillary equipment before being tested and shipped to the customer All panel building, wiring and PLC programming is done on site and various other departments specialise in pneumatics, mechanical systems, machining, machine assembly, commissioning and documentation. We are looking to appoint an IT Systems Analyst to work in our IT department in Laindon, Essex. This role reports directly to the IT Manager, contributing to the IT department's mission by supporting 70+ users in operating our IT resources and supplying the necessary services. Experience Knowledge of computer, network components and their functions Administrative knowledge of Microsoft Windows 10 client OS Experience with Microsoft Office applications Experiences working with Windows servers, active directory, and Microsoft 365 infrastructure Good knowledge of hypervisors, virtual storage area networks, and failover clustering Experience operating Microsoft Business Central would be beneficial Record of Achievement An IT qualification to demonstrate skillset, minimum requirement: CompTIA A+ certification or equivalent Certification in Microsoft Hyper-V and/or VMWare ESX hypervisors Role Responsibilities Provide systems and support for customer OT (Operational Technology) IT requirements: Research, develop, and implement robust IT systems to support customer OT Assist with the development and implementation of the SQL database required for customer OT Support other departments with customer OT issues and specialised applications Maintain specification and configuration records of OT implementations Interact and support customers when required Support with protocol testing of customer OT Generate IT procedures to support customer OT Provide 2nd line support for users to ensure they can continue with their daily tasks: Respond to support requests Assist users with application operations Resolve 2nd line support issues Assist with 1st line support issues when required Connect with 3rd party service providers Follow IT processes to help maintain a high quality of service: Ensure routine assignments are completed, Maintain asset records, Review process performance, Generate IT process procedures Assist with the implementation and development of IT resources: Assist with the physical side of operations, Be prepared to work outside office hours, Research new technologies to align with company objectives Participate and engage with IT team interactions and contribute to the group effort: Attend team meetings, Communicate any ideas or concerns, Assist with strategic decision making, Assist with process development Assist with encouraging a healthy environment for the IT department: Keep department areas clean and tidy, Ensure the IT inventory is organised,
Please note this role is contracted for a 12-month fixed-term contract SThree are delighted to announce that we're looking for a talented Service Delivery Engineer to join our wonderful team for 12 months. The Service Delivery Engineer provides 1st and 2nd line Support for all services, user provisioning, hardware break fix, monitoring and resolution of any issues affecting IT services and infrastructure providing clear and concise advice and guidance to all stakeholders whilst maintaining a professional standard. This role will have a requirement to provide on site technical support based from our London office, however travel to other UK offices may be required. About us SThree is the global STEM-specialist talent partner that connects sought-after specialists in life sciences, technology, engineering and mathematics with innovative organisations across the world. We are the number one destination for talent in the best STEM markets: Recruiting highly skilled professionals and discovering life-changing jobs for the unsung heroes who will positively shape our future. What are the day-to-day tasks? Providing 1st and 2nd line support for all IT products and services. Proactively taking ownership of Technology Support issues as they relate to specific sites as defined by the Service Delivery Manager. Answer inbound calls, live chat, and self-service requests; document, prioritise, assign, track and respond to incidents and requests in a timely manner. Ownership of Desktop equipment (Laptops and peripherals), Video Conferencing, Audio Visual and Telephony issues in regional sites either through active engagement with third party vendors or by travelling when required. Escalating problems to internal and external 3rd level support (other Group Technology resources and 3rd party suppliers) as appropriate and acting as a resource to implement solutions under 3rd level support direction. Providing liaison between the regional customers and Group Technology, with the twin aims of ensuring that Group Technology understands the customer's needs and concerns, and that the customers understand Group Technology's plans and assumptions. Ownership of asset management process in region. Responsible for local office delivery projects as directed by the Service Delivery Manager Role may involve work outside of core hours including when travelling to other UK Offices. Working in collaboration with regional service delivery colleagues to identify trends/ patterns in problem management and to work collaboratively to resolve these. Follow documented procedures to manage secure access to IT systems for starters, leavers, and any internal staffing changes. Maintain operation logs on all events, warnings and alerts, as well as recording and classifying all messages. Ensure that all routine housekeeping tasks are completed on all operational infrastructure and IT services in a timely manner. Liaise with 3rd party suppliers for escalation of production issues Involvement in office setup, refurbishment and retirement of legacy technology. Experience, Knowledge & Skills Demonstrate very good expertise in current server and desktop operating systems, wide-area and local-area networking, the Internet and telephony and video conferencing communications i.e. Microsoft Teams/ O365. Mobile and Laptop device management including In tune. Cisco routers and switches would be an advantage although not critical. Experience with Microsoft Power Platform would be an advantage although not critical. Experience with knowledge bases for support, including documenting knowledge articles. Qualifications Degree qualified in a Technology/Technology discipline (preferred) Benefits for our U.K. teams include: The choice to work flexibly from home and the office, in line with our hybrid working principles Bonus linked to company and personal performance Generous 28 days holiday allowance, plus public holidays Annual leave purchase scheme Five days paid Caregiver/Dependant leave per annum Five paid days off per year for volunteering Private healthcare, discounted dental insurance and health care cashback scheme Opportunity to participate in the company share scheme Access to a range of retail discounts and saving What we stand for We're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable, and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help. While SThree is committed to hybrid working and these roles will fall under this policy, it is important to note that for a successful and efficient delivery of the project there will be a requirement for extended attendance in the office in line with the hybrid working policy. What we stand for We create community and deliver change that transforms the future for everyone. With this in mind, we're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help.
Apr 26, 2024
Contractor
Please note this role is contracted for a 12-month fixed-term contract SThree are delighted to announce that we're looking for a talented Service Delivery Engineer to join our wonderful team for 12 months. The Service Delivery Engineer provides 1st and 2nd line Support for all services, user provisioning, hardware break fix, monitoring and resolution of any issues affecting IT services and infrastructure providing clear and concise advice and guidance to all stakeholders whilst maintaining a professional standard. This role will have a requirement to provide on site technical support based from our London office, however travel to other UK offices may be required. About us SThree is the global STEM-specialist talent partner that connects sought-after specialists in life sciences, technology, engineering and mathematics with innovative organisations across the world. We are the number one destination for talent in the best STEM markets: Recruiting highly skilled professionals and discovering life-changing jobs for the unsung heroes who will positively shape our future. What are the day-to-day tasks? Providing 1st and 2nd line support for all IT products and services. Proactively taking ownership of Technology Support issues as they relate to specific sites as defined by the Service Delivery Manager. Answer inbound calls, live chat, and self-service requests; document, prioritise, assign, track and respond to incidents and requests in a timely manner. Ownership of Desktop equipment (Laptops and peripherals), Video Conferencing, Audio Visual and Telephony issues in regional sites either through active engagement with third party vendors or by travelling when required. Escalating problems to internal and external 3rd level support (other Group Technology resources and 3rd party suppliers) as appropriate and acting as a resource to implement solutions under 3rd level support direction. Providing liaison between the regional customers and Group Technology, with the twin aims of ensuring that Group Technology understands the customer's needs and concerns, and that the customers understand Group Technology's plans and assumptions. Ownership of asset management process in region. Responsible for local office delivery projects as directed by the Service Delivery Manager Role may involve work outside of core hours including when travelling to other UK Offices. Working in collaboration with regional service delivery colleagues to identify trends/ patterns in problem management and to work collaboratively to resolve these. Follow documented procedures to manage secure access to IT systems for starters, leavers, and any internal staffing changes. Maintain operation logs on all events, warnings and alerts, as well as recording and classifying all messages. Ensure that all routine housekeeping tasks are completed on all operational infrastructure and IT services in a timely manner. Liaise with 3rd party suppliers for escalation of production issues Involvement in office setup, refurbishment and retirement of legacy technology. Experience, Knowledge & Skills Demonstrate very good expertise in current server and desktop operating systems, wide-area and local-area networking, the Internet and telephony and video conferencing communications i.e. Microsoft Teams/ O365. Mobile and Laptop device management including In tune. Cisco routers and switches would be an advantage although not critical. Experience with Microsoft Power Platform would be an advantage although not critical. Experience with knowledge bases for support, including documenting knowledge articles. Qualifications Degree qualified in a Technology/Technology discipline (preferred) Benefits for our U.K. teams include: The choice to work flexibly from home and the office, in line with our hybrid working principles Bonus linked to company and personal performance Generous 28 days holiday allowance, plus public holidays Annual leave purchase scheme Five days paid Caregiver/Dependant leave per annum Five paid days off per year for volunteering Private healthcare, discounted dental insurance and health care cashback scheme Opportunity to participate in the company share scheme Access to a range of retail discounts and saving What we stand for We're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable, and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help. While SThree is committed to hybrid working and these roles will fall under this policy, it is important to note that for a successful and efficient delivery of the project there will be a requirement for extended attendance in the office in line with the hybrid working policy. What we stand for We create community and deliver change that transforms the future for everyone. With this in mind, we're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help.
Our client, a leading global organisation, are seeking a talented and proactive 1st/2nd Line Support specialist on a 12-month contract basis, inside IR35. This role presents an exciting opportunity to work for a market leading company as they embark on a new phase of their journey and will see you as a key member of their newly established team. This will be their first recruit into the IT team so you must be comfortable working in a stand-alone role initially. The role will be remote based for the first several weeks and then be based at their brand-new offices in Maidenhead. The successful candidate will be responsible for providing 1st/2nd line technical support to their newly appointed internal team, ensuring the smooth operation of their IT infrastructure and applications. You will possess excellent communication skills, a customer-focused mindset and a commitment to delivering high-quality support services. You will act as the main point of contact for internal staff seeking technical assistance via phone, email, or in-person so you must be confident working autonomously. You will be the key person to respond to all IT-related issues and so must be confident in resolving issues around hardware, software, network, and application support. You will troubleshoot and diagnose problems, escalate issues as necessary to the company s central IT team in Switzerland and follow up with users to ensure resolution. You will also configure, and maintain hardware and software components, including desktops, laptops, printers, and peripherals. The ideal candidate will have: Experience of providing 1st and 2nd line technical support in a corporate environment. Solid Windows 10 &/or 11/ Office 365 Confluence/Jira/ITSM tools Active Directory/Administration (Account set ups etc) Exchange Administration/Mail tracking Good knowledge of VPN/Citrix Troubleshooting PCs/Laptops/vShpere/MFD s/Screens/AntiVirus software/Edge&Chrome support Audio support: Video Conferencing/Teams meetings/Webex Laptop/Desktop builds and MFD support Exposure of Bloomberg/Reuters desirable This is a site-based role with some flexible working. The role is Inside IR35 - £275-£300 per day
Apr 26, 2024
Contractor
Our client, a leading global organisation, are seeking a talented and proactive 1st/2nd Line Support specialist on a 12-month contract basis, inside IR35. This role presents an exciting opportunity to work for a market leading company as they embark on a new phase of their journey and will see you as a key member of their newly established team. This will be their first recruit into the IT team so you must be comfortable working in a stand-alone role initially. The role will be remote based for the first several weeks and then be based at their brand-new offices in Maidenhead. The successful candidate will be responsible for providing 1st/2nd line technical support to their newly appointed internal team, ensuring the smooth operation of their IT infrastructure and applications. You will possess excellent communication skills, a customer-focused mindset and a commitment to delivering high-quality support services. You will act as the main point of contact for internal staff seeking technical assistance via phone, email, or in-person so you must be confident working autonomously. You will be the key person to respond to all IT-related issues and so must be confident in resolving issues around hardware, software, network, and application support. You will troubleshoot and diagnose problems, escalate issues as necessary to the company s central IT team in Switzerland and follow up with users to ensure resolution. You will also configure, and maintain hardware and software components, including desktops, laptops, printers, and peripherals. The ideal candidate will have: Experience of providing 1st and 2nd line technical support in a corporate environment. Solid Windows 10 &/or 11/ Office 365 Confluence/Jira/ITSM tools Active Directory/Administration (Account set ups etc) Exchange Administration/Mail tracking Good knowledge of VPN/Citrix Troubleshooting PCs/Laptops/vShpere/MFD s/Screens/AntiVirus software/Edge&Chrome support Audio support: Video Conferencing/Teams meetings/Webex Laptop/Desktop builds and MFD support Exposure of Bloomberg/Reuters desirable This is a site-based role with some flexible working. The role is Inside IR35 - £275-£300 per day
Required for a specialist solutions provider to the Food industry. Joining a small but select team of technical and solutions specialists, you will manage and maintain the effective operation of the company's cloud IOT solutions and services. Working across multiple virtual servers and countries and collaborating closely with the development teams in effectively deploying software, managing releases, ensuring data security and integrity, mitigating downtime, diagnosing and troubleshooting issues and providing second / third level customer support. I am eager to speak to any Systems Analysts or Managers with experience with both internal and external client support across both cloud based and self-hosted applications, specifically with strong experience of azure and familiarity with working with ISO 27,000, and Agile solutions such as Jira. Responsibilities will include: Manage the Head Office IT system, ensuring that all services and necessary devices are available to employees at all times Manage and maintain ISO 27017 and Cyber Essentials accreditation, and related PEN testing with particular attention to data security, access and cyber security Ensure that Virtual Machine capacities are optimally scaled Operate an effective backup and recovery strategy Optimise and implement opportunities so far as practicable to achieve a single schema multi-tenant solution Work closely with the Development team to release tested applications and services to UAT and production environments with minimal user impact. This will be for cloud and on-prem environments. Operate 2nd line support for UK, Europe and Middle East, and third line support across the business. Manage the Support portal within Jira, ensuring that tickets are raised and acted on according to SL standards. Escalate bugs and system deficiencies to the Development team and assist in the weekly prioritisation of development/rectification requirements. Provide IT assistance to self-hosted sites where necessary and ensure continued support for legacy systems This role is based in Leicestershire and is a Hybrid role that will require 3 days per week on site. This role would be suited to those who are already operating as a Systems Manager or who are looking to make that next step into a formal Systems Management position.
Apr 26, 2024
Full time
Required for a specialist solutions provider to the Food industry. Joining a small but select team of technical and solutions specialists, you will manage and maintain the effective operation of the company's cloud IOT solutions and services. Working across multiple virtual servers and countries and collaborating closely with the development teams in effectively deploying software, managing releases, ensuring data security and integrity, mitigating downtime, diagnosing and troubleshooting issues and providing second / third level customer support. I am eager to speak to any Systems Analysts or Managers with experience with both internal and external client support across both cloud based and self-hosted applications, specifically with strong experience of azure and familiarity with working with ISO 27,000, and Agile solutions such as Jira. Responsibilities will include: Manage the Head Office IT system, ensuring that all services and necessary devices are available to employees at all times Manage and maintain ISO 27017 and Cyber Essentials accreditation, and related PEN testing with particular attention to data security, access and cyber security Ensure that Virtual Machine capacities are optimally scaled Operate an effective backup and recovery strategy Optimise and implement opportunities so far as practicable to achieve a single schema multi-tenant solution Work closely with the Development team to release tested applications and services to UAT and production environments with minimal user impact. This will be for cloud and on-prem environments. Operate 2nd line support for UK, Europe and Middle East, and third line support across the business. Manage the Support portal within Jira, ensuring that tickets are raised and acted on according to SL standards. Escalate bugs and system deficiencies to the Development team and assist in the weekly prioritisation of development/rectification requirements. Provide IT assistance to self-hosted sites where necessary and ensure continued support for legacy systems This role is based in Leicestershire and is a Hybrid role that will require 3 days per week on site. This role would be suited to those who are already operating as a Systems Manager or who are looking to make that next step into a formal Systems Management position.
Varied is the best way to describe this role! If you are in IT Support, maybe working as a IT Systems Analyst or in 2nd Line Support / Desktop Support and are looking to be involved with lots of technology AND the odd project, you will love this role. The company are great, too. Operating within a sector that is growing rapidly and with great links to the local community, this global company are innovative and contributing to making the world a better place. Whatever your career progression goals are, progressing technically, into management or other roles are all possible over time. Even relocation to other global offices in mainland Europe or America could be possible! As the digital workplace analyst, you will help deliver IT support services to the business. This could be 1st line or 2nd line support within a Windows environment, deploy laptop / desktop and mobile devices, installation, configuration, support and troubleshooting of Windows platforms, Office 365, terminal services, Active Directory and Citrix. This role would suit someone with a varied technical background. Not necessarily in depth across all areas but certainly a good background with 1st and 2nd line support and ideally within a Windows desktop and Windows server / microsoft server IT infrastructure environment. Exposure to networking or Cisco IOS such as routing or port definition, audio visual and cyber security would be desirable. Not only will you have good technical skills but also excellent customer service and end user experience we are looking for people who not only want to progress their IT career (lots of opportunity) but who have a real passion for IT, a keen and eager attitude, desire to learn and develop and importantly a genuine wish to help and therefore provide the best possible service through IT, delivering a fantastic customer experience. We are looking for someone who has either taken their first AWS exam or is working towards it or alternatively someone who is keen to develop in the field of AWS as an excellent programme of AWS training will be provided! Duties and skills required will be varied and so you must be adaptable, they could include Design and rollout of desktop/ laptop builds latest Wintel OS Service Desk requests 1st Line, 2nd Line Technical Support / Desktop support Cisco IOS tasks e.g. VLAN, static routing advantageous Cloud Services (AWS) Firewall management skills would be an advantage ITIL Have a keen sense of service with excellent communications skills Based onsite in Cheshire. We also offer up to £500 for every successful referral, if you know someone who matches this skill set please let us know. Tilt Recruitment are specialists in IT Recruitment. We work hard to find our candidates their perfect roles within fantastic organisations across the UK. If this role isn t right for you, please still get in touch with us as we may have other roles which may suit you better. Follow us on LinkedIn, Twitter and Facebook. Tilt Recruitment is acting as an Employment Agency in relation to this vacancy.
Apr 26, 2024
Full time
Varied is the best way to describe this role! If you are in IT Support, maybe working as a IT Systems Analyst or in 2nd Line Support / Desktop Support and are looking to be involved with lots of technology AND the odd project, you will love this role. The company are great, too. Operating within a sector that is growing rapidly and with great links to the local community, this global company are innovative and contributing to making the world a better place. Whatever your career progression goals are, progressing technically, into management or other roles are all possible over time. Even relocation to other global offices in mainland Europe or America could be possible! As the digital workplace analyst, you will help deliver IT support services to the business. This could be 1st line or 2nd line support within a Windows environment, deploy laptop / desktop and mobile devices, installation, configuration, support and troubleshooting of Windows platforms, Office 365, terminal services, Active Directory and Citrix. This role would suit someone with a varied technical background. Not necessarily in depth across all areas but certainly a good background with 1st and 2nd line support and ideally within a Windows desktop and Windows server / microsoft server IT infrastructure environment. Exposure to networking or Cisco IOS such as routing or port definition, audio visual and cyber security would be desirable. Not only will you have good technical skills but also excellent customer service and end user experience we are looking for people who not only want to progress their IT career (lots of opportunity) but who have a real passion for IT, a keen and eager attitude, desire to learn and develop and importantly a genuine wish to help and therefore provide the best possible service through IT, delivering a fantastic customer experience. We are looking for someone who has either taken their first AWS exam or is working towards it or alternatively someone who is keen to develop in the field of AWS as an excellent programme of AWS training will be provided! Duties and skills required will be varied and so you must be adaptable, they could include Design and rollout of desktop/ laptop builds latest Wintel OS Service Desk requests 1st Line, 2nd Line Technical Support / Desktop support Cisco IOS tasks e.g. VLAN, static routing advantageous Cloud Services (AWS) Firewall management skills would be an advantage ITIL Have a keen sense of service with excellent communications skills Based onsite in Cheshire. We also offer up to £500 for every successful referral, if you know someone who matches this skill set please let us know. Tilt Recruitment are specialists in IT Recruitment. We work hard to find our candidates their perfect roles within fantastic organisations across the UK. If this role isn t right for you, please still get in touch with us as we may have other roles which may suit you better. Follow us on LinkedIn, Twitter and Facebook. Tilt Recruitment is acting as an Employment Agency in relation to this vacancy.