Macildowie Recruitment and Retention
Tamworth, Staffordshire
Location: Tamworth & Hybrid Salary & Benefits: Competitive Salary + Overtime (Paid at Time & a Half) + Paid Microsoft Certifications Hours: Monday to Friday Overview: Our client, a well-established and very successful IT outsourcing company are seeking someone with 3rd Line Support level technical skills and experience, who wants to branch out from support into project-based work. The role is to implement and support cutting-edge solutions for their external professional services clients, with both on-site and remote deployments. As a Project-Focused 3rd Line Support Analyst, you'll be a part of the team working on project installations across on-site, Cloud, and hybrid environments. Additionally, you'll handle BAU tasks, escalations, and receive significant mentor-ship from their Infrastructure team. This role offers a blend of hands-on technical work, client engagement, and team collaboration. Key Responsibilities: Collaborate within specialised teams focusing on Systems, Networking, or Applications. Support on project installations, include in on-site, Cloud, and hybrid deployments. Work on BAU tasks, and receive mentor-ship from senior members of the Infrastructure team. Engage with vendors to resolve performance issues and ensure reliability. Provide occasional on-call support and scheduled out-of-hours maintenance. Adhere to ISO, Data Protection, and ITIL standards and processes. Technical Skills: Experience with Microsoft Server (physical and virtual) Experience with O365, Exchange, Azure, and Citrix Previous exposure to voice technologies (ISDN, VOIP, SBC) is advantageous. Desirable: ITIL/ISO2000 certification Qualifications such as MSCA, MCSE, Cisco CCNA, Citrix CCA, VMware VCP Additional Experience: Background in IT Services/Outsourcing and customer-focused environments Familiarity with SLAs and ISO27001 standards Benefits: Competitive salary Paid Microsoft certifications and funded training/exams Overtime payments (paid at time and a half) and standby allowance (1 week in 9) If you're passionate about project-based IT work and possess a solid technical background, we encourage you to apply. "Infrastructure" "Azure" "O365" "Solutions" "Hybrid" "Remote" "WFH" "Project" "2nd Line" "Tamworth" "Birmingham" "Lichfield" "Burton" "Walsall" "Sutton Coldfield" "IT MSP" "Staffordshire" "West Midlands" "Leicestershire" "Nottinghamshire" "Derbyshire" Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography. Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process. If you would like information on how we will process your data please go to our website (macildowie) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise. Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.
Apr 04, 2024
Full time
Location: Tamworth & Hybrid Salary & Benefits: Competitive Salary + Overtime (Paid at Time & a Half) + Paid Microsoft Certifications Hours: Monday to Friday Overview: Our client, a well-established and very successful IT outsourcing company are seeking someone with 3rd Line Support level technical skills and experience, who wants to branch out from support into project-based work. The role is to implement and support cutting-edge solutions for their external professional services clients, with both on-site and remote deployments. As a Project-Focused 3rd Line Support Analyst, you'll be a part of the team working on project installations across on-site, Cloud, and hybrid environments. Additionally, you'll handle BAU tasks, escalations, and receive significant mentor-ship from their Infrastructure team. This role offers a blend of hands-on technical work, client engagement, and team collaboration. Key Responsibilities: Collaborate within specialised teams focusing on Systems, Networking, or Applications. Support on project installations, include in on-site, Cloud, and hybrid deployments. Work on BAU tasks, and receive mentor-ship from senior members of the Infrastructure team. Engage with vendors to resolve performance issues and ensure reliability. Provide occasional on-call support and scheduled out-of-hours maintenance. Adhere to ISO, Data Protection, and ITIL standards and processes. Technical Skills: Experience with Microsoft Server (physical and virtual) Experience with O365, Exchange, Azure, and Citrix Previous exposure to voice technologies (ISDN, VOIP, SBC) is advantageous. Desirable: ITIL/ISO2000 certification Qualifications such as MSCA, MCSE, Cisco CCNA, Citrix CCA, VMware VCP Additional Experience: Background in IT Services/Outsourcing and customer-focused environments Familiarity with SLAs and ISO27001 standards Benefits: Competitive salary Paid Microsoft certifications and funded training/exams Overtime payments (paid at time and a half) and standby allowance (1 week in 9) If you're passionate about project-based IT work and possess a solid technical background, we encourage you to apply. "Infrastructure" "Azure" "O365" "Solutions" "Hybrid" "Remote" "WFH" "Project" "2nd Line" "Tamworth" "Birmingham" "Lichfield" "Burton" "Walsall" "Sutton Coldfield" "IT MSP" "Staffordshire" "West Midlands" "Leicestershire" "Nottinghamshire" "Derbyshire" Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography. Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process. If you would like information on how we will process your data please go to our website (macildowie) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise. Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.
IT Support Engineer - Microsoft Office Top opportunity for an IT Support Analyst to join a rapidly growing IT MSP based in the picturesque Northamptonshire countryside. As a 1st Line and 2nd Line Support Engineer you will be taking calls from a range of clients with technical IT issues around the systems, products and services. Working from beautiful offices you will benefit from a hybrid home working split and a great company culture. It's an excellent environment for technical development and progression and a chance to further develop your skills around - Microsoft Office 365, Windows 10, Cloud technologies and more. Sponsored vendor training available. Role/ Responsibilities The ideal 1st Line and 2nd Line Support Engineers will have experience of troubleshooting and issue resolution and be able to communicate with the end user at all levels of understanding and status. If the issue is more serious and complex, you will support the customer through the Support Team process and make sure you bring more senior colleagues to help. To ensure that all support calls undertaken are correctly recorded on the ICT helpdesk system, with their solutions and are promptly actioned and recorded within required SLA's. Maintenance of ICT suites, PCs and other equipment that the ICT Support Team is responsible for Ensuring that ICT Support requests are dealt with promptly, and are either resolved or escalated to the appropriate level Technical skills should include good all-round IT skills, experience of Windows 7 and later the Microsoft Office suite of Word, Excel, PowerPoint along with Office 365. Desirable skills would be basic SQL skills, SharePoint and Cisco CCNA Must have worked in an IT Helpdesk type environment before and hold a full driving licence. Experience/qualifications Maths and English C and above Good Communication skills and have a clear telephone voice Troubleshooting & Issue Resolution System Implementation Microsoft Certified Professional (MCP), Microsoft Certified System Engineer (MCSE), CompTIA Network+, CompTIA A+
Feb 01, 2022
Full time
IT Support Engineer - Microsoft Office Top opportunity for an IT Support Analyst to join a rapidly growing IT MSP based in the picturesque Northamptonshire countryside. As a 1st Line and 2nd Line Support Engineer you will be taking calls from a range of clients with technical IT issues around the systems, products and services. Working from beautiful offices you will benefit from a hybrid home working split and a great company culture. It's an excellent environment for technical development and progression and a chance to further develop your skills around - Microsoft Office 365, Windows 10, Cloud technologies and more. Sponsored vendor training available. Role/ Responsibilities The ideal 1st Line and 2nd Line Support Engineers will have experience of troubleshooting and issue resolution and be able to communicate with the end user at all levels of understanding and status. If the issue is more serious and complex, you will support the customer through the Support Team process and make sure you bring more senior colleagues to help. To ensure that all support calls undertaken are correctly recorded on the ICT helpdesk system, with their solutions and are promptly actioned and recorded within required SLA's. Maintenance of ICT suites, PCs and other equipment that the ICT Support Team is responsible for Ensuring that ICT Support requests are dealt with promptly, and are either resolved or escalated to the appropriate level Technical skills should include good all-round IT skills, experience of Windows 7 and later the Microsoft Office suite of Word, Excel, PowerPoint along with Office 365. Desirable skills would be basic SQL skills, SharePoint and Cisco CCNA Must have worked in an IT Helpdesk type environment before and hold a full driving licence. Experience/qualifications Maths and English C and above Good Communication skills and have a clear telephone voice Troubleshooting & Issue Resolution System Implementation Microsoft Certified Professional (MCP), Microsoft Certified System Engineer (MCSE), CompTIA Network+, CompTIA A+
2nd Line Network Engineer (Night Shift) Salary: £30,000-£40,000 Location: Hybrid/Peterborough (SC Clearance or Eligibility to be SC Cleared is required) About the role Respond to incidents logged in the Incident Management system and provide end users with a technical solution within Service Level Agreements. Incident Diagnostics and Assistance Log Monitoring and Analysis Rule base Auditing and Advisory Device Software Upgrades, Patches, and Bug Fixes Configuration Backup / Restore Rule base and Network Configuration Change Management Provide a point of technical escalation and expertise for 1st line engineers Provide technical assistance to on-going projects and the transition of new customers when required. Recommend and deploy changes via the change management process when required. Act as a role model for technical competence, helpfulness, facilitation of learning and teamwork. Provide assistance to Team members and Analysts as required. Knowledge and Experience Essential 2-3 years' experience in a similar SLA driven support role. Proven Customer service Skills. Industry recognised qualifications in relevant areas. Cisco CCNA required as a minimum. Desirable Basic knowledge of ITIL Security Clearance (SC) advantageous Fortinet Knowledge F5 Knowledge Checkpoint Knowledge Personal Attributes Good communication skills, verbal and written Punctual and reliable Positive, enthusiastic and supportive individual Ability to take ownership of and progress incidents to resolution, or to identify when escalation is necessary Ability to work under pressure Ability to work in a team and to support team members Communication and interpersonal skills including listening, building rapport, establishing empathy whilst demonstrating awareness of internal and external issues in a calm and polite manner.
Feb 01, 2022
Full time
2nd Line Network Engineer (Night Shift) Salary: £30,000-£40,000 Location: Hybrid/Peterborough (SC Clearance or Eligibility to be SC Cleared is required) About the role Respond to incidents logged in the Incident Management system and provide end users with a technical solution within Service Level Agreements. Incident Diagnostics and Assistance Log Monitoring and Analysis Rule base Auditing and Advisory Device Software Upgrades, Patches, and Bug Fixes Configuration Backup / Restore Rule base and Network Configuration Change Management Provide a point of technical escalation and expertise for 1st line engineers Provide technical assistance to on-going projects and the transition of new customers when required. Recommend and deploy changes via the change management process when required. Act as a role model for technical competence, helpfulness, facilitation of learning and teamwork. Provide assistance to Team members and Analysts as required. Knowledge and Experience Essential 2-3 years' experience in a similar SLA driven support role. Proven Customer service Skills. Industry recognised qualifications in relevant areas. Cisco CCNA required as a minimum. Desirable Basic knowledge of ITIL Security Clearance (SC) advantageous Fortinet Knowledge F5 Knowledge Checkpoint Knowledge Personal Attributes Good communication skills, verbal and written Punctual and reliable Positive, enthusiastic and supportive individual Ability to take ownership of and progress incidents to resolution, or to identify when escalation is necessary Ability to work under pressure Ability to work in a team and to support team members Communication and interpersonal skills including listening, building rapport, establishing empathy whilst demonstrating awareness of internal and external issues in a calm and polite manner.
The global leader in high performance, multi asset order and execution management solutions is actively seeking an experienced Technical Analyst to join their growing team in London. The successful applicant will work on their flagship Sell Side Order Management System throughout the implementation and support aspects of the project delivery lifecycle, working across our global teams and client facing with our investment banking / trading clients. The company, founded in 1996, introduced the first trading system that enabled clients to control and customize their proprietary algorithms while maintaining the confidentiality of their trading strategies via a vendor-provided, broker-neutral platform. Their worldwide client base spans more than 175 buy- and sell-side institutions, including investment banks, hedge funds, asset managers, commodity trading advisors and institutional brokers. Located in Great Neck, NY with offices in North America, Europe and Asia, the company maintains an experienced staff of developers, programmers, strategists and product specialists, who work hand-in-hand with their clients' technologists and traders to break new ground in the field of electronic trading. The company offers competitive salaries, bonuses and a comprehensive benefits package. About You: As a Technical Analyst, you will have a sound technical foundation to implement and integrate our trading platform on client site, with an emphasis on technical support Key Responsibilities: Implementation and integration Technical support Client services and relationship management Work closely with the Regional Executives of Sell Side OMS Communicate progress Work across functions with stakeholders Suggest improvements to systems and processes Key Requirements: Experience in technical implementation and support Trading systems Front to back office experience Trade support with time critical responsiveness Escalation management FIX protocol Programming experience Scripting, C++, SQL, Linux / Unix Strong analytical skills Methodical / analytical Client focused Excellent communication skills Desirable: Global equities trading business knowledge Working within global teams Agile, Kanban, Scrum, Waterfall Does this sound like you? The company would love to hear from you. You can click APPLY to send your CV for immediate consideration. The company is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law. Candidates with previous job titles and experience including; IT Support Engineer, 1st Line Support Engineer, 2nd Line Support Engineer, IT Support Technician, Service Desk Technician, Helpdesk Engineer, IT Service Desk, Linux or Windows Systems Administrator, Infrastructure Systems Engineer, Technician, Infrastructure, VMWare ESX, HyperV, Active Directory, Windows, Citrix, Exchange, SAN, Cisco, CCNA, CCNP, IT Engineer, Networks Engineer, IT Technician, Systems Engineer, Cisco, 3rd Line Support, Network Technician, Implementation Engineer, Systems Implementation Manager, C++, Java, Python, SQL may also be considered. IND123
Sep 15, 2021
Full time
The global leader in high performance, multi asset order and execution management solutions is actively seeking an experienced Technical Analyst to join their growing team in London. The successful applicant will work on their flagship Sell Side Order Management System throughout the implementation and support aspects of the project delivery lifecycle, working across our global teams and client facing with our investment banking / trading clients. The company, founded in 1996, introduced the first trading system that enabled clients to control and customize their proprietary algorithms while maintaining the confidentiality of their trading strategies via a vendor-provided, broker-neutral platform. Their worldwide client base spans more than 175 buy- and sell-side institutions, including investment banks, hedge funds, asset managers, commodity trading advisors and institutional brokers. Located in Great Neck, NY with offices in North America, Europe and Asia, the company maintains an experienced staff of developers, programmers, strategists and product specialists, who work hand-in-hand with their clients' technologists and traders to break new ground in the field of electronic trading. The company offers competitive salaries, bonuses and a comprehensive benefits package. About You: As a Technical Analyst, you will have a sound technical foundation to implement and integrate our trading platform on client site, with an emphasis on technical support Key Responsibilities: Implementation and integration Technical support Client services and relationship management Work closely with the Regional Executives of Sell Side OMS Communicate progress Work across functions with stakeholders Suggest improvements to systems and processes Key Requirements: Experience in technical implementation and support Trading systems Front to back office experience Trade support with time critical responsiveness Escalation management FIX protocol Programming experience Scripting, C++, SQL, Linux / Unix Strong analytical skills Methodical / analytical Client focused Excellent communication skills Desirable: Global equities trading business knowledge Working within global teams Agile, Kanban, Scrum, Waterfall Does this sound like you? The company would love to hear from you. You can click APPLY to send your CV for immediate consideration. The company is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law. Candidates with previous job titles and experience including; IT Support Engineer, 1st Line Support Engineer, 2nd Line Support Engineer, IT Support Technician, Service Desk Technician, Helpdesk Engineer, IT Service Desk, Linux or Windows Systems Administrator, Infrastructure Systems Engineer, Technician, Infrastructure, VMWare ESX, HyperV, Active Directory, Windows, Citrix, Exchange, SAN, Cisco, CCNA, CCNP, IT Engineer, Networks Engineer, IT Technician, Systems Engineer, Cisco, 3rd Line Support, Network Technician, Implementation Engineer, Systems Implementation Manager, C++, Java, Python, SQL may also be considered. IND123
2nd Line Engineer £23,000 - £28,000 If you have experience working within a service desk, resolving escalated queries then this role could be for you. I am looking for 2nd line engineers to join a busy MSP client of mine to deal with the queries passed on via 1st line support. The type of problems will require you to communicate with customers and inform them of time scales to the solution to be made. The role: Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc. Implement and support disaster recovery solutions. Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security. IT support relating to technical issues involving Microsoft's core business applications including cloud applications, as well as virtual environments built on Citrix, Microsoft, and VMware. Identify and diagnose issues and problems Categorise and record reported queries and provide solutions Monitor issues from start to resolution Escalate, if needed, unresolved problems to a higher level of support Provide essential online security advice and support Identify and initiate continual service improvement Adhere and contribute to knowledge creation and maintenance Develop and implement effective processes and procedures to ensure consistent delivery of service and support Essential Skills Required: Virtualisation - VMware and Hyper-v hands on experience VoIP Windows Server Configuration up to WServer 2019 Routers and switches ideally within Cisco Implement and support disaster recovery solutions. Hands on MSP experience Citrix Ability to resolve multiple tickets efficiently Desirable Skills MS-100 AZ-900 A+ Network + CCNA ITiL V4 This is a great role for someone looking to move from 2nd to 3rd line engineer level as the technology exposure you will gain will give you the chance to be proactive. Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Sep 14, 2021
Full time
2nd Line Engineer £23,000 - £28,000 If you have experience working within a service desk, resolving escalated queries then this role could be for you. I am looking for 2nd line engineers to join a busy MSP client of mine to deal with the queries passed on via 1st line support. The type of problems will require you to communicate with customers and inform them of time scales to the solution to be made. The role: Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc. Implement and support disaster recovery solutions. Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security. IT support relating to technical issues involving Microsoft's core business applications including cloud applications, as well as virtual environments built on Citrix, Microsoft, and VMware. Identify and diagnose issues and problems Categorise and record reported queries and provide solutions Monitor issues from start to resolution Escalate, if needed, unresolved problems to a higher level of support Provide essential online security advice and support Identify and initiate continual service improvement Adhere and contribute to knowledge creation and maintenance Develop and implement effective processes and procedures to ensure consistent delivery of service and support Essential Skills Required: Virtualisation - VMware and Hyper-v hands on experience VoIP Windows Server Configuration up to WServer 2019 Routers and switches ideally within Cisco Implement and support disaster recovery solutions. Hands on MSP experience Citrix Ability to resolve multiple tickets efficiently Desirable Skills MS-100 AZ-900 A+ Network + CCNA ITiL V4 This is a great role for someone looking to move from 2nd to 3rd line engineer level as the technology exposure you will gain will give you the chance to be proactive. Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
This employer is an award-winning technology services company based in Bedford. They have been going since 2006 with an established growth record, fantastic clients and an excellent working environment. Committed to delivering high touch IT support, their aim is to provide the highest levels of service coupled with a great working environment. You will be a network support analyst working on client infrastructure. You will provide support and technical expertise for the routing, switching, firewalls and security of networks. You will work alongside the service desk team. To maintain a high degree of customer service ensuring responses are accurate. As an initial point of escalation for our 1st line and 2nd line teams, you will be required to take network issues, fully understand the problem and resolve within agreed SLAs. The work will be both remote and onsite at client's premises. Overall responsibly for the progression and effective resolution of all support cases received in accordance with SLA's and KPI's. Taking ownership of issues and ensuring the customers' expectations and both set, met and exceeded. Experience: Ideally you will have worked in a professional services business. Experience with network management and monitoring tools are desirable. CCNA minimum requirement, CCNP preferable. Technical Skills Required: Networking - Cisco based data networks - Cisco switches - Cisco Meraki - Routing & Switching - Firewalls & Security - LAN & WAN - Network monitoring and performance - Understanding of networking and troubleshooting - Detailed understanding of IP addressing, subnets, DNS and what makes up an IT network - Diagnosing internet connection issues - Diagnosing Wi-Fi issues - Firewall configuration and troubleshooting The Candidate You will be an experienced network engineer with several year's commercial experience. Excellent knowledge of Cisco networks and firewalls security They expect you to: - Be able to work under pressure - Have a flexible working attitude - To be reliable and honest - Produce and keep up to date documentation on client's systems - Floor walk and assist the service desk teams - Produce weekly playbooks and report to senior management team - Be proactive Company benefits: - 28 Days annual leave plus 1 day, 2 weeks either side of your Birthday - Great working environment with friendly team - Contributory pension scheme - Employee share ownership scheme - Rewarding long standing employees - Receive up to 10 days of relevant training per year - High performance computers for all employees - Work in a modern environment, they have break out areas, projector walls, Xbox for those quiet times and plenty of off street parking Joining them on a technical role, expect a warm welcome, and to be treated fairly and professionally with top-up training to help you meet your own goals.
Sep 11, 2021
Full time
This employer is an award-winning technology services company based in Bedford. They have been going since 2006 with an established growth record, fantastic clients and an excellent working environment. Committed to delivering high touch IT support, their aim is to provide the highest levels of service coupled with a great working environment. You will be a network support analyst working on client infrastructure. You will provide support and technical expertise for the routing, switching, firewalls and security of networks. You will work alongside the service desk team. To maintain a high degree of customer service ensuring responses are accurate. As an initial point of escalation for our 1st line and 2nd line teams, you will be required to take network issues, fully understand the problem and resolve within agreed SLAs. The work will be both remote and onsite at client's premises. Overall responsibly for the progression and effective resolution of all support cases received in accordance with SLA's and KPI's. Taking ownership of issues and ensuring the customers' expectations and both set, met and exceeded. Experience: Ideally you will have worked in a professional services business. Experience with network management and monitoring tools are desirable. CCNA minimum requirement, CCNP preferable. Technical Skills Required: Networking - Cisco based data networks - Cisco switches - Cisco Meraki - Routing & Switching - Firewalls & Security - LAN & WAN - Network monitoring and performance - Understanding of networking and troubleshooting - Detailed understanding of IP addressing, subnets, DNS and what makes up an IT network - Diagnosing internet connection issues - Diagnosing Wi-Fi issues - Firewall configuration and troubleshooting The Candidate You will be an experienced network engineer with several year's commercial experience. Excellent knowledge of Cisco networks and firewalls security They expect you to: - Be able to work under pressure - Have a flexible working attitude - To be reliable and honest - Produce and keep up to date documentation on client's systems - Floor walk and assist the service desk teams - Produce weekly playbooks and report to senior management team - Be proactive Company benefits: - 28 Days annual leave plus 1 day, 2 weeks either side of your Birthday - Great working environment with friendly team - Contributory pension scheme - Employee share ownership scheme - Rewarding long standing employees - Receive up to 10 days of relevant training per year - High performance computers for all employees - Work in a modern environment, they have break out areas, projector walls, Xbox for those quiet times and plenty of off street parking Joining them on a technical role, expect a warm welcome, and to be treated fairly and professionally with top-up training to help you meet your own goals.
Hemel Hempstead, Hertfordshire
Ashdown Group
2nd Line Support Analyst - Hemel Hempstead - £30,000 A successful IT solutions organisation are seeking an experienced 2nd Line Support Analyst to join their established team. You will be involved in fixing technical faults, carrying out service requests and answering queries. You will fulfil a key role in maintaining normal IT service for the company's clients as efficiently as possible. You will need to have experience with the following technologies: - Windows XP, Windows 7 - Office 2007, 2010, 2013 - Active Directory administration - Microsoft Exchange administration - Networking It is expected that you will hold at least one Microsoft qualification such as MCP, MCTS or other relevant IT qualification such as CompTIA A+ Essentials, CompTIA A+ Practical Application, Cisco CCNA or equivalent. The successful candidate will be assisted in continuing their skills development through a combination of self-study, company provided training and external courses. Excellent interpersonal skills are essential as you will be supporting users via phone, remote control and occasional site visits. This is a permanent position offering a basic salary of up to £30,000 per annum, dependent on skills and experience. To apply please send a WORD version of your CV, including reference number ASH17498ZB-BB in the subject line of your email. The Ashdown Group Ltd acts as an employment agency in respect of permanent vacancies and as an employment business in respect of temporary vacancies.
Feb 15, 2019
Hemel Hempstead, Hertfordshire
Ashdown Group
2nd Line Support Analyst - Hemel Hempstead - £30,000 A successful IT solutions organisation are seeking an experienced 2nd Line Support Analyst to join their established team. You will be involved in fixing technical faults, carrying out service requests and answering queries. You will fulfil a key role in maintaining normal IT service for the company's clients as efficiently as possible. You will need to have experience with the following technologies: - Windows XP, Windows 7 - Office 2007, 2010, 2013 - Active Directory administration - Microsoft Exchange administration - Networking It is expected that you will hold at least one Microsoft qualification such as MCP, MCTS or other relevant IT qualification such as CompTIA A+ Essentials, CompTIA A+ Practical Application, Cisco CCNA or equivalent. The successful candidate will be assisted in continuing their skills development through a combination of self-study, company provided training and external courses. Excellent interpersonal skills are essential as you will be supporting users via phone, remote control and occasional site visits. This is a permanent position offering a basic salary of up to £30,000 per annum, dependent on skills and experience. To apply please send a WORD version of your CV, including reference number ASH17498ZB-BB in the subject line of your email. The Ashdown Group Ltd acts as an employment agency in respect of permanent vacancies and as an employment business in respect of temporary vacancies.
Ashdown Group
Global brand, large, established and growing business looking for a proven IT Helpdesk Support / Service Desk Analyst to be based from impressive offices in Central London. Tasked with providing 1st / 2nd line support for approximately 500 UK users. In order to be suitable for this requirement you must have demonstrable Helpdesk / Service Desk / Technical Support experience, ideally for a medium to large sized user base in a fast moving industry. It is essential to have broad technical support knowledge including Windows OS, Mac OS, MS Office, hardware, printer, Active Directory and telephony / mobile. The ideal candidate will also have an MTA, MCSA, CMNO, CCNA or similar relevant qualification, however this is not essential. This IT Helpdesk Support / Service Desk Analyst role represents an opportunity for a tech savvy professional to join a large growing company that invests heavily in its staff and offers excellent IT career prospects. This role is paying up to £28,000 plus benefits including discretionary bonus, pension, season ticket loan and 25 days annual leave. When you apply for this Helpdesk Support Analyst position please ensure that you include all relevant skills and experience to stand the best chance of securing an interview. Please send a WORD CV indicating reference number ASH17551HJ in the subject line of your email. The Ashdown Group Ltd acts as an employment agency in respect of permanent vacancies and as an employment business in respect of temporary vacancies.
Feb 15, 2019
Ashdown Group
Global brand, large, established and growing business looking for a proven IT Helpdesk Support / Service Desk Analyst to be based from impressive offices in Central London. Tasked with providing 1st / 2nd line support for approximately 500 UK users. In order to be suitable for this requirement you must have demonstrable Helpdesk / Service Desk / Technical Support experience, ideally for a medium to large sized user base in a fast moving industry. It is essential to have broad technical support knowledge including Windows OS, Mac OS, MS Office, hardware, printer, Active Directory and telephony / mobile. The ideal candidate will also have an MTA, MCSA, CMNO, CCNA or similar relevant qualification, however this is not essential. This IT Helpdesk Support / Service Desk Analyst role represents an opportunity for a tech savvy professional to join a large growing company that invests heavily in its staff and offers excellent IT career prospects. This role is paying up to £28,000 plus benefits including discretionary bonus, pension, season ticket loan and 25 days annual leave. When you apply for this Helpdesk Support Analyst position please ensure that you include all relevant skills and experience to stand the best chance of securing an interview. Please send a WORD CV indicating reference number ASH17551HJ in the subject line of your email. The Ashdown Group Ltd acts as an employment agency in respect of permanent vacancies and as an employment business in respect of temporary vacancies.
Service Desk Analyst / 1st Line Support Analyst – 18 - 22K basic
This is a fantastic opportunity for a Service Desk Analyst / 1st Line Support Analyst to join an experienced Support team at an exciting team for this expanding global technology solutions company based in Stafford.
You will be remotely supporting external clients both by telephone and email, so strong communication skills are imperative in this role.
There is opportunity to expand your skills in to 2nd line support and to expand your technical skill set with on site and external training as required (MCSA, MCSE, CCNA, CCNP).
There is also the opportunity to be involved in implementations and project work as your skill set and experience develops.
Additional 'desirable' skills include:
- Windows Server environments
- Linux Server environments
- Troubleshooting end user desktops
- SQL / T-SQL
- Understanding of networking principles
This is a fun, professional working environment and offer real and great opportunities to expand your skill set.
All employees are required to undergo security background screening.
Full details available upon request.
GSA Techsource Ltd operates as an Employment Agency when recruiting for permanent vacancies, and an Employment Business when recruiting for contract vacancies. All contract rates quoted are to Ltd companies
Sep 09, 2016
Service Desk Analyst / 1st Line Support Analyst – 18 - 22K basic
This is a fantastic opportunity for a Service Desk Analyst / 1st Line Support Analyst to join an experienced Support team at an exciting team for this expanding global technology solutions company based in Stafford.
You will be remotely supporting external clients both by telephone and email, so strong communication skills are imperative in this role.
There is opportunity to expand your skills in to 2nd line support and to expand your technical skill set with on site and external training as required (MCSA, MCSE, CCNA, CCNP).
There is also the opportunity to be involved in implementations and project work as your skill set and experience develops.
Additional 'desirable' skills include:
- Windows Server environments
- Linux Server environments
- Troubleshooting end user desktops
- SQL / T-SQL
- Understanding of networking principles
This is a fun, professional working environment and offer real and great opportunities to expand your skill set.
All employees are required to undergo security background screening.
Full details available upon request.
GSA Techsource Ltd operates as an Employment Agency when recruiting for permanent vacancies, and an Employment Business when recruiting for contract vacancies. All contract rates quoted are to Ltd companies
Service Desk Analyst / 1st Line Support Analyst – 18 - 22K basic
This is a fantastic opportunity for a Service Desk Analyst / 1st Line Support Analyst to join an experienced Support team at an exciting team for this expanding global technology solutions company based in Stafford.
You will be remotely supporting external clients both by telephone and email, so strong communication skills are imperative in this role.
There is opportunity to expand your skills in to 2nd line support and to expand your technical skill set with on site and external training as required (MCSA, MCSE, CCNA, CCNP).
There is also the opportunity to be involved in implementations and project work as your skill set and experience develops.
Additional 'desirable' skills include:
- Windows Server environments
- Linux Server environments
- Troubleshooting end user desktops
- SQL / T-SQL
- Understanding of networking principles
This is a fun, professional working environment and offer real and great opportunities to expand your skill set.
All employees are required to undergo security background screening.
Full details available upon request.
GSA Techsource Ltd operates as an Employment Agency when recruiting for permanent vacancies, and an Employment Business when recruiting for contract vacancies. All contract rates quoted are to Ltd companies
Sep 09, 2016
Service Desk Analyst / 1st Line Support Analyst – 18 - 22K basic
This is a fantastic opportunity for a Service Desk Analyst / 1st Line Support Analyst to join an experienced Support team at an exciting team for this expanding global technology solutions company based in Stafford.
You will be remotely supporting external clients both by telephone and email, so strong communication skills are imperative in this role.
There is opportunity to expand your skills in to 2nd line support and to expand your technical skill set with on site and external training as required (MCSA, MCSE, CCNA, CCNP).
There is also the opportunity to be involved in implementations and project work as your skill set and experience develops.
Additional 'desirable' skills include:
- Windows Server environments
- Linux Server environments
- Troubleshooting end user desktops
- SQL / T-SQL
- Understanding of networking principles
This is a fun, professional working environment and offer real and great opportunities to expand your skill set.
All employees are required to undergo security background screening.
Full details available upon request.
GSA Techsource Ltd operates as an Employment Agency when recruiting for permanent vacancies, and an Employment Business when recruiting for contract vacancies. All contract rates quoted are to Ltd companies
Telecoms Technical Systems Analyst
London - £30,000 per annum + Benefits, Permanent Role
Amazing opportunity for a Telecoms Technical Systems Analyst to work for a London based award winning timeshare property Management Company.
As a Telecoms Technical Systems Analyst you will be responsible for providing support on global projects within the EMEA region, working on telephony systems, upgrading, maintaining, testing, configuring and installing.
Duties/Responsibilities;
Communicate with other IS personnel to resolve non-routine problems with hardware, software, or guest room internet access.
Troubleshoot and resolve technical problems or issues related to computer software and systems.
Maintain inventory of all technology devices (e.g., Blackberry, routers, switches, encoders)
Install new telephony systems throughout a global networkRequired Experience;
Proven experience in a help-desk support environment essential (2nd/3rd Line Support)
Experience supporting multiple sites and/or regions, including Corporate HQ, Call Centres and a hospitality environment - an advantage.
Knowledge of Cisco, HP hardware with proven commercial experience of Cisco Call Manager, Cisco CCNA Voice, Microsoft Server 2012R2, VMware, ITILv3, Cisco ICOMM
Experience of incident management systems e.g. Infra to track and resolve support issuesThis role is an exciting opportunity for a candidate who has come from a Support background with an in depth knowledge of Telecoms. This will provide them with a new exciting opportunity to be the go to person for any telephony issues and to take on a new role for this growing team.
If you are interested in applying for this role, apply on our website today for consideration or call JOSH KEELEY on 02077597786.
Huntress Group does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.
Huntress Group acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK
Feb 21, 2016
Telecoms Technical Systems Analyst
London - £30,000 per annum + Benefits, Permanent Role
Amazing opportunity for a Telecoms Technical Systems Analyst to work for a London based award winning timeshare property Management Company.
As a Telecoms Technical Systems Analyst you will be responsible for providing support on global projects within the EMEA region, working on telephony systems, upgrading, maintaining, testing, configuring and installing.
Duties/Responsibilities;
Communicate with other IS personnel to resolve non-routine problems with hardware, software, or guest room internet access.
Troubleshoot and resolve technical problems or issues related to computer software and systems.
Maintain inventory of all technology devices (e.g., Blackberry, routers, switches, encoders)
Install new telephony systems throughout a global networkRequired Experience;
Proven experience in a help-desk support environment essential (2nd/3rd Line Support)
Experience supporting multiple sites and/or regions, including Corporate HQ, Call Centres and a hospitality environment - an advantage.
Knowledge of Cisco, HP hardware with proven commercial experience of Cisco Call Manager, Cisco CCNA Voice, Microsoft Server 2012R2, VMware, ITILv3, Cisco ICOMM
Experience of incident management systems e.g. Infra to track and resolve support issuesThis role is an exciting opportunity for a candidate who has come from a Support background with an in depth knowledge of Telecoms. This will provide them with a new exciting opportunity to be the go to person for any telephony issues and to take on a new role for this growing team.
If you are interested in applying for this role, apply on our website today for consideration or call JOSH KEELEY on 02077597786.
Huntress Group does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.
Huntress Group acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK