Global Technology Solutions Ltd
Peterborough, Cambridgeshire
Location - Hampton, PeterboroughPay - £14.16 per hour, after 3 months goes up to £15.44Contract - 3 months Hours - 7.5 hours a day, between 07:00 and 20:30 - 2 weekends a month, get the days back in the week.Required skills:- Plenty of Customer service experience - Previously worked in a Call Centre - Active Directory- Experience with Microsoft Word/Excel/PowerPoint/Outlook- Speaking/typing in English to a professional level.- Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible.- Educated to GCSE Level or equivalent in Maths and English- IT certificated desirable but not essential.- Desired but not essential skills in vanti, ServiceNow, O365 administration, AD, Comptia A+, ITIL, MCSA, Citrix, MFA, Customer service. Outlook, Folder file permissions, Wi-Fi/Network troubleshooting, Distribution lists.Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements.- Proactively keeping Customers informed on incident or request status and progress.- Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group.- Adhering to Incident management procedures.- Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary.- Keeping up to date with the current standard procedures.- Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan.- Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager /Service Delivery Manager- Escalate potential problem issues with Problem and Incident Management.- Contributing to team meetings.If you think you're suitable, apply now!"In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Business in relation to this vacancy
Mar 28, 2024
Full time
Location - Hampton, PeterboroughPay - £14.16 per hour, after 3 months goes up to £15.44Contract - 3 months Hours - 7.5 hours a day, between 07:00 and 20:30 - 2 weekends a month, get the days back in the week.Required skills:- Plenty of Customer service experience - Previously worked in a Call Centre - Active Directory- Experience with Microsoft Word/Excel/PowerPoint/Outlook- Speaking/typing in English to a professional level.- Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible.- Educated to GCSE Level or equivalent in Maths and English- IT certificated desirable but not essential.- Desired but not essential skills in vanti, ServiceNow, O365 administration, AD, Comptia A+, ITIL, MCSA, Citrix, MFA, Customer service. Outlook, Folder file permissions, Wi-Fi/Network troubleshooting, Distribution lists.Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements.- Proactively keeping Customers informed on incident or request status and progress.- Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group.- Adhering to Incident management procedures.- Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary.- Keeping up to date with the current standard procedures.- Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan.- Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager /Service Delivery Manager- Escalate potential problem issues with Problem and Incident Management.- Contributing to team meetings.If you think you're suitable, apply now!"In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Business in relation to this vacancy
Global Technology Solutions Ltd
Peterborough, Cambridgeshire
SC Cleared applicants only.Location - Hampton, PeterboroughPay - £21.37Contract Duration - 3 months You will ideally have a minimum of 6 months to 1 years experience working on a ticketed IT service desk in a level 1 role but this is not essential.Shifts - 10.5 paid hrs (1.5hr break) 20:00 to 08:00. 4 nights on and 4 nights off.Requirements:- 1st Line Support of Wintel / Retail and Hardware related incidents- Accurately log incidents and ensure all relevant data is captured whilst logging the incident.- Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements.- Proactively keeping Customers informed on incident or request status and progress.- Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary.- You would mainly be providing a single point of contact to customers and insure that incidents are fully managed through to a resolution.Ideal Experience:- Ivanti, - ServiceNow, - O365 administration, - AD, - Comptia A+, - ITIL, - MCSA, - Citrix, - MFA, - Customer service. - Outlook, - Folder file permissions, - Wi-Fi/Network troubleshooting, - Distribution lists.If you think you're suitable for the role, apply now!"In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Business in relation to this vacancy
Mar 28, 2024
Full time
SC Cleared applicants only.Location - Hampton, PeterboroughPay - £21.37Contract Duration - 3 months You will ideally have a minimum of 6 months to 1 years experience working on a ticketed IT service desk in a level 1 role but this is not essential.Shifts - 10.5 paid hrs (1.5hr break) 20:00 to 08:00. 4 nights on and 4 nights off.Requirements:- 1st Line Support of Wintel / Retail and Hardware related incidents- Accurately log incidents and ensure all relevant data is captured whilst logging the incident.- Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements.- Proactively keeping Customers informed on incident or request status and progress.- Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary.- You would mainly be providing a single point of contact to customers and insure that incidents are fully managed through to a resolution.Ideal Experience:- Ivanti, - ServiceNow, - O365 administration, - AD, - Comptia A+, - ITIL, - MCSA, - Citrix, - MFA, - Customer service. - Outlook, - Folder file permissions, - Wi-Fi/Network troubleshooting, - Distribution lists.If you think you're suitable for the role, apply now!"In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Business in relation to this vacancy
Global Technology Solutions Ltd
Peterborough, Cambridgeshire
Location - Hampton, PeterboroughPay - £16.30Contract Duration - 3 months You will ideally have a minimum of 6 months to 1 years experience working on a ticketed IT service desk in a level 1 role but this is not essential.Shifts - 10.5 paid hrs (1.5hr break) 20:00 to 08:00. 4 nights on and 4 nights off.Requirements:- 1st Line Support of Wintel / Retail and Hardware related incidents- Accurately log incidents and ensure all relevant data is captured whilst logging the incident.- Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements.- Proactively keeping Customers informed on incident or request status and progress.- Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary.- You would mainly be providing a single point of contact to customers and insure that incidents are fully managed through to a resolution.Ideal Experience:- Ivanti, - ServiceNow, - O365 administration, - AD, - Comptia A+, - ITIL, - MCSA, - Citrix, - MFA, - Customer service. - Outlook, - Folder file permissions, - Wi-Fi/Network troubleshooting, - Distribution lists.If you think you're a suitable candidate, apply now!"In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Business in relation to this vacancy
Mar 28, 2024
Full time
Location - Hampton, PeterboroughPay - £16.30Contract Duration - 3 months You will ideally have a minimum of 6 months to 1 years experience working on a ticketed IT service desk in a level 1 role but this is not essential.Shifts - 10.5 paid hrs (1.5hr break) 20:00 to 08:00. 4 nights on and 4 nights off.Requirements:- 1st Line Support of Wintel / Retail and Hardware related incidents- Accurately log incidents and ensure all relevant data is captured whilst logging the incident.- Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements.- Proactively keeping Customers informed on incident or request status and progress.- Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary.- You would mainly be providing a single point of contact to customers and insure that incidents are fully managed through to a resolution.Ideal Experience:- Ivanti, - ServiceNow, - O365 administration, - AD, - Comptia A+, - ITIL, - MCSA, - Citrix, - MFA, - Customer service. - Outlook, - Folder file permissions, - Wi-Fi/Network troubleshooting, - Distribution lists.If you think you're a suitable candidate, apply now!"In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Business in relation to this vacancy
2nd Line Network Engineer (Night Shift) Salary: £30,000-£40,000 Location: Hybrid/Peterborough (SC Clearance or Eligibility to be SC Cleared is required) About the role Respond to incidents logged in the Incident Management system and provide end users with a technical solution within Service Level Agreements. Incident Diagnostics and Assistance Log Monitoring and Analysis Rule base Auditing and Advisory Device Software Upgrades, Patches, and Bug Fixes Configuration Backup / Restore Rule base and Network Configuration Change Management Provide a point of technical escalation and expertise for 1st line engineers Provide technical assistance to on-going projects and the transition of new customers when required. Recommend and deploy changes via the change management process when required. Act as a role model for technical competence, helpfulness, facilitation of learning and teamwork. Provide assistance to Team members and Analysts as required. Knowledge and Experience Essential 2-3 years' experience in a similar SLA driven support role. Proven Customer service Skills. Industry recognised qualifications in relevant areas. Cisco CCNA required as a minimum. Desirable Basic knowledge of ITIL Security Clearance (SC) advantageous Fortinet Knowledge F5 Knowledge Checkpoint Knowledge Personal Attributes Good communication skills, verbal and written Punctual and reliable Positive, enthusiastic and supportive individual Ability to take ownership of and progress incidents to resolution, or to identify when escalation is necessary Ability to work under pressure Ability to work in a team and to support team members Communication and interpersonal skills including listening, building rapport, establishing empathy whilst demonstrating awareness of internal and external issues in a calm and polite manner.
Feb 01, 2022
Full time
2nd Line Network Engineer (Night Shift) Salary: £30,000-£40,000 Location: Hybrid/Peterborough (SC Clearance or Eligibility to be SC Cleared is required) About the role Respond to incidents logged in the Incident Management system and provide end users with a technical solution within Service Level Agreements. Incident Diagnostics and Assistance Log Monitoring and Analysis Rule base Auditing and Advisory Device Software Upgrades, Patches, and Bug Fixes Configuration Backup / Restore Rule base and Network Configuration Change Management Provide a point of technical escalation and expertise for 1st line engineers Provide technical assistance to on-going projects and the transition of new customers when required. Recommend and deploy changes via the change management process when required. Act as a role model for technical competence, helpfulness, facilitation of learning and teamwork. Provide assistance to Team members and Analysts as required. Knowledge and Experience Essential 2-3 years' experience in a similar SLA driven support role. Proven Customer service Skills. Industry recognised qualifications in relevant areas. Cisco CCNA required as a minimum. Desirable Basic knowledge of ITIL Security Clearance (SC) advantageous Fortinet Knowledge F5 Knowledge Checkpoint Knowledge Personal Attributes Good communication skills, verbal and written Punctual and reliable Positive, enthusiastic and supportive individual Ability to take ownership of and progress incidents to resolution, or to identify when escalation is necessary Ability to work under pressure Ability to work in a team and to support team members Communication and interpersonal skills including listening, building rapport, establishing empathy whilst demonstrating awareness of internal and external issues in a calm and polite manner.
Global Technology Solutions Ltd
Peterborough, Cambridgeshire
Service Desk Analyst / First Line/ Call logger An exciting opportunity has arisen for an experienced Service Desk Analyst/ First Line Support Analyst/ Call logger to join well established blue chip organisation in Peterborough. Please note this role will be working from home until the covid restrictions are lifted however long term candidates will be required to attend site if not full time some of the week. The hours of cover are 8am to 6pm Monday to Sunday 37.5 hours a week on a shift basis, there may be a requirement to work from 6am but that shift will be working from home. There is a requirement to work one weekend in five. The position is initially 3 months contract with long term opportunity to join as a permanent member of staff. Service Desk Analyst/ First Line Support Analyst/ Call Logger you will have experience in AD, Mailbox admin and some O365 experience would also be advantageous. As a Service Desk Analyst/ First Line Support Analyst/ Call Logger you will be responsible for: Answering incoming contacts from customers and to accurately log incidents ensuring all relevant data is captured whilst logging the incident. To provide a single point of contact to our customers and to ensure that incidents are fully managed through to resolution. * 1st Line Support of Wintel / Retail and Hardware related incidents. * Accurately log incidents and ensure all relevant data is captured whilst logging the incident. * Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. * Proactively keeping Customers informed on incident or request status and progress. * Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. * Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. * Resolve >60% of incidents logged as a First Time Fix So if you are a Service Desk Analyst/ First Line Support Analyst / Call Logger looking for your next exciting career opportunity apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy..
Sep 09, 2021
Contractor
Service Desk Analyst / First Line/ Call logger An exciting opportunity has arisen for an experienced Service Desk Analyst/ First Line Support Analyst/ Call logger to join well established blue chip organisation in Peterborough. Please note this role will be working from home until the covid restrictions are lifted however long term candidates will be required to attend site if not full time some of the week. The hours of cover are 8am to 6pm Monday to Sunday 37.5 hours a week on a shift basis, there may be a requirement to work from 6am but that shift will be working from home. There is a requirement to work one weekend in five. The position is initially 3 months contract with long term opportunity to join as a permanent member of staff. Service Desk Analyst/ First Line Support Analyst/ Call Logger you will have experience in AD, Mailbox admin and some O365 experience would also be advantageous. As a Service Desk Analyst/ First Line Support Analyst/ Call Logger you will be responsible for: Answering incoming contacts from customers and to accurately log incidents ensuring all relevant data is captured whilst logging the incident. To provide a single point of contact to our customers and to ensure that incidents are fully managed through to resolution. * 1st Line Support of Wintel / Retail and Hardware related incidents. * Accurately log incidents and ensure all relevant data is captured whilst logging the incident. * Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. * Proactively keeping Customers informed on incident or request status and progress. * Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. * Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. * Resolve >60% of incidents logged as a First Time Fix So if you are a Service Desk Analyst/ First Line Support Analyst / Call Logger looking for your next exciting career opportunity apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy..
IT Support Analyst
Full Time, Permanent
Salary £22k - £25k
Cardiff
ABOUT THE ROLE
Pelican Healthcare is a leading manufacturer of disposable medical products and are part of the world renowned Eakin group. Due to continued success we are looking to add to our IT team. The IT Support Analyst’s role is to work as part of our service desk team, based in Cardiff. The team is dedicated to delivering outstanding IT services to the group, ensuring efficient and effective delivery of IT operations, including support, training and the delivery of new initiatives and projects. You will be key to the ongoing day to day operation of IT service by providing 1st – 2nd line support to Pelican Healthcare and the wider group. The group is built of a collection of healthcare companies in 11 locations throughout the UK (including Northern Ireland).
As a member of the IT services team you are to ensure the successful delivery of IT support. Tickets are reported to the support desk and are categorised then resolved as efficiently as possible. Support is provided primarily through remote desktop tools, but physical attendance may be required on occasions. The team will also drive and deliver in-house IT related projects that are linked to the success of the service. All team members are encouraged to A successful candidate will have a proven track record in IT Support and Service Delivery.
KEY ACTIVITIES - Duties and responsibilities
- Monitor Help Desk tickets and provide 1st / 2nd line onsite and remote support.
- Administer Windows Server 2003 / 2008 / 2012 / 2016 in physical, Azure, Citrix and VMWare environments.
- Onsite and remote support for PC’s, notebooks, smartphones and tablets.
- Support a myriad of software applications including Office 365, Sage X3
- Advanced printer / peripheral device troubleshooting.
- Patch Management.
- Mentor / cross train team members on existing and new technologies.
- Periodic site visits to provide onsite support at group sites in Comber, Ferndown, Larne, London, Manchester, Nottingham, Peterborough, Perth and Taffs Well.
- Provide after-hours support for IT related emergencies as well as occasional weekend maintenance.
- Document best practices and support procedures.
- Develop and implement projects to deliver new technology solutions.
- Maintain inventory and asset configuration documentation.
- Carry out special tasks at Management's direction.
- Adhere to the company’s Quality policy and Environmental policy.
- Undertake other duties as may be reasonably required.
- Provide training to other departments about how best to use the systems available within the business.
KEY SKILLS: technical knowledge, skills, experience and qualification
Essential
- Two or more hands-on experience working in an end-user desktop support role or computer operations environment.
- Strong technical knowledge of Microsoft’s Server Operating Systems 2008/2012/2016.
- Strong technical knowledge of Microsoft’s Client Operating Systems, primarily Windows 7/8/10.
- Extensive application support experience with Office 2013 / 2016 / 365.
- Managing deployments / rollouts of PC’s, phones and servers.
- Active Directory Group Policy and user and group administration.
- Excellent understanding of PC hardware set-up and configuration
- A good understanding of LAN/WAN networking.
- Ability to troubleshoot network issues.
- Excellent telephone manner and language communication skills
- Ability to communicate effectively, both written and orally.
- Ability to work accurately with detailed information and with attention to detail.
- Ability to use own initiative
- Hold an up to date UK Driving license
Desirable
- ITIL Foundation
- Qualified in an IT discipline which must include specific studies in relation to IT.
- Microsoft Certification (MCP) or equivalent certification.
- Microsoft Azure administration.
- Office 365 administration.
- Managing server virtualization technologies like VMWare ESXi or Microsoft Hyper-V
- Managing Citrix and Terminal Server environments
- Strong technical knowledge of current network hardware, protocols, and standards, including TCP.
COMPETENCIES
- Resilience – Can work under pressure, remains calm, thinks clearly and manages emotion under pressure. Addresses issues without being aggressive or controlling and can easily bounce back from setbacks. Is open to feedback and doesn’t dwell on past events.
- Team Working – Enjoys participating in group activities and likes to work with other people. Is ready to collaborate with and support others and is willing to co-operate and compromise for the overall good.
- Supporting Others – Enjoys supporting other people and is prone to getting involved and trying to help them when they have problems. Is comfortable to contribute to joint endeavours and enjoys team work. Is willing to let other people depend on them.
- Following Directions – Is motivated to accept and comply with standards and instructions and has a strong conscience about delivering what is promised or expected. Doesn’t like letting people down and works productively in cooperation with, and support of others.
- Quality Orientation – Is precise, pays attention to details, checks things and ties up ‘loose ends’. Has a strong conscience about getting things right and seeks to ensure that decisions and solutions do not involve undue risk, adheres to policy and standards.
- Oral Communication – Talks readily and confidently to people, expressing themselves with obvious ease. Speak out and makes themselves heard, often playing a leading and influential role in debate and discussion.
- Technical expert –full breadth of technical knowledge and can operate as a technical advisor, influencing others to achieve goals without relying on hierarchy. Keeps up to date on changes within their field and implements plans to ensure organisation is in a state of readiness. Participates in industry and professional associations
KEY WORKING RELATIONSHIPS With whom, nature and purpose of contact
Internal:
All department managers within the business to ensure their IT requirements are being met.
All employees within the business to ensure they have no IT related issues in carrying out their jobs.
External:
IT Suppliers and support companies.
ADDITIONAL INFORMATION
People:
- Will report to Group IT Manager.
Budget / resources:
- This role will not have budgetary control.
Travel Requirements.
- Requirement to travel to other sites for training or support. Sites are currently in the UK and Ireland but may include other locations globally in the future. Travel is expected to be infrequent.
Please apply online and send your current CV / Cover Letter and any further documents supporting your application
Oct 29, 2018
IT Support Analyst
Full Time, Permanent
Salary £22k - £25k
Cardiff
ABOUT THE ROLE
Pelican Healthcare is a leading manufacturer of disposable medical products and are part of the world renowned Eakin group. Due to continued success we are looking to add to our IT team. The IT Support Analyst’s role is to work as part of our service desk team, based in Cardiff. The team is dedicated to delivering outstanding IT services to the group, ensuring efficient and effective delivery of IT operations, including support, training and the delivery of new initiatives and projects. You will be key to the ongoing day to day operation of IT service by providing 1st – 2nd line support to Pelican Healthcare and the wider group. The group is built of a collection of healthcare companies in 11 locations throughout the UK (including Northern Ireland).
As a member of the IT services team you are to ensure the successful delivery of IT support. Tickets are reported to the support desk and are categorised then resolved as efficiently as possible. Support is provided primarily through remote desktop tools, but physical attendance may be required on occasions. The team will also drive and deliver in-house IT related projects that are linked to the success of the service. All team members are encouraged to A successful candidate will have a proven track record in IT Support and Service Delivery.
KEY ACTIVITIES - Duties and responsibilities
- Monitor Help Desk tickets and provide 1st / 2nd line onsite and remote support.
- Administer Windows Server 2003 / 2008 / 2012 / 2016 in physical, Azure, Citrix and VMWare environments.
- Onsite and remote support for PC’s, notebooks, smartphones and tablets.
- Support a myriad of software applications including Office 365, Sage X3
- Advanced printer / peripheral device troubleshooting.
- Patch Management.
- Mentor / cross train team members on existing and new technologies.
- Periodic site visits to provide onsite support at group sites in Comber, Ferndown, Larne, London, Manchester, Nottingham, Peterborough, Perth and Taffs Well.
- Provide after-hours support for IT related emergencies as well as occasional weekend maintenance.
- Document best practices and support procedures.
- Develop and implement projects to deliver new technology solutions.
- Maintain inventory and asset configuration documentation.
- Carry out special tasks at Management's direction.
- Adhere to the company’s Quality policy and Environmental policy.
- Undertake other duties as may be reasonably required.
- Provide training to other departments about how best to use the systems available within the business.
KEY SKILLS: technical knowledge, skills, experience and qualification
Essential
- Two or more hands-on experience working in an end-user desktop support role or computer operations environment.
- Strong technical knowledge of Microsoft’s Server Operating Systems 2008/2012/2016.
- Strong technical knowledge of Microsoft’s Client Operating Systems, primarily Windows 7/8/10.
- Extensive application support experience with Office 2013 / 2016 / 365.
- Managing deployments / rollouts of PC’s, phones and servers.
- Active Directory Group Policy and user and group administration.
- Excellent understanding of PC hardware set-up and configuration
- A good understanding of LAN/WAN networking.
- Ability to troubleshoot network issues.
- Excellent telephone manner and language communication skills
- Ability to communicate effectively, both written and orally.
- Ability to work accurately with detailed information and with attention to detail.
- Ability to use own initiative
- Hold an up to date UK Driving license
Desirable
- ITIL Foundation
- Qualified in an IT discipline which must include specific studies in relation to IT.
- Microsoft Certification (MCP) or equivalent certification.
- Microsoft Azure administration.
- Office 365 administration.
- Managing server virtualization technologies like VMWare ESXi or Microsoft Hyper-V
- Managing Citrix and Terminal Server environments
- Strong technical knowledge of current network hardware, protocols, and standards, including TCP.
COMPETENCIES
- Resilience – Can work under pressure, remains calm, thinks clearly and manages emotion under pressure. Addresses issues without being aggressive or controlling and can easily bounce back from setbacks. Is open to feedback and doesn’t dwell on past events.
- Team Working – Enjoys participating in group activities and likes to work with other people. Is ready to collaborate with and support others and is willing to co-operate and compromise for the overall good.
- Supporting Others – Enjoys supporting other people and is prone to getting involved and trying to help them when they have problems. Is comfortable to contribute to joint endeavours and enjoys team work. Is willing to let other people depend on them.
- Following Directions – Is motivated to accept and comply with standards and instructions and has a strong conscience about delivering what is promised or expected. Doesn’t like letting people down and works productively in cooperation with, and support of others.
- Quality Orientation – Is precise, pays attention to details, checks things and ties up ‘loose ends’. Has a strong conscience about getting things right and seeks to ensure that decisions and solutions do not involve undue risk, adheres to policy and standards.
- Oral Communication – Talks readily and confidently to people, expressing themselves with obvious ease. Speak out and makes themselves heard, often playing a leading and influential role in debate and discussion.
- Technical expert –full breadth of technical knowledge and can operate as a technical advisor, influencing others to achieve goals without relying on hierarchy. Keeps up to date on changes within their field and implements plans to ensure organisation is in a state of readiness. Participates in industry and professional associations
KEY WORKING RELATIONSHIPS With whom, nature and purpose of contact
Internal:
All department managers within the business to ensure their IT requirements are being met.
All employees within the business to ensure they have no IT related issues in carrying out their jobs.
External:
IT Suppliers and support companies.
ADDITIONAL INFORMATION
People:
- Will report to Group IT Manager.
Budget / resources:
- This role will not have budgetary control.
Travel Requirements.
- Requirement to travel to other sites for training or support. Sites are currently in the UK and Ireland but may include other locations globally in the future. Travel is expected to be infrequent.
Please apply online and send your current CV / Cover Letter and any further documents supporting your application
SC Cleared 1st Line Support Analyst - Peterborough
I am currently recruiting for an SC Cleared 1st Line Support Analyst in Peterborough, to support a rapidly growing Service Desk.
The successful candidate will act as a single point of contact to customers and will ensure that incidents are fully managed through to resolution.
The successful candidate should have proven customer service skills and a good technical background - relevant industry qualifications are favourable
The successful candidate must have valid SC clearance.
Responsibilities of the SC Cleared 1st Line Support Analyst include:
* Answering incoming calls and emails from customers and accurately logging incidents ensuring all relevant data is captured
* Provide an excellent level of customer service
* Providing 1st line service desk support
This is a temp to perm role, the pay will initially be £13.50 per hour and then will move to a permanent salary of £22,000.
The working days and hours are - Monday - Friday 8am - 6pm and 1 in 3 weekends Saturday 8am-4pm
Please send your CV to for consideration
Feb 21, 2016
SC Cleared 1st Line Support Analyst - Peterborough
I am currently recruiting for an SC Cleared 1st Line Support Analyst in Peterborough, to support a rapidly growing Service Desk.
The successful candidate will act as a single point of contact to customers and will ensure that incidents are fully managed through to resolution.
The successful candidate should have proven customer service skills and a good technical background - relevant industry qualifications are favourable
The successful candidate must have valid SC clearance.
Responsibilities of the SC Cleared 1st Line Support Analyst include:
* Answering incoming calls and emails from customers and accurately logging incidents ensuring all relevant data is captured
* Provide an excellent level of customer service
* Providing 1st line service desk support
This is a temp to perm role, the pay will initially be £13.50 per hour and then will move to a permanent salary of £22,000.
The working days and hours are - Monday - Friday 8am - 6pm and 1 in 3 weekends Saturday 8am-4pm
Please send your CV to for consideration