1st Line Engineer - Leeds onsite 22-26K An urgent requirement has come available for an enthusiastic and driven IT Support Technician to join a company in Leeds. You will be responsible for diagnosing IT faults, troubleshooting, configuring new equipment / software and providing technical assistance to users. Skills and Responsibilities: Office 365 Sage 1000 SageCRM Insync Druva Endpoint Backup Eset AV & Endpoint Encyption Providing 1st line technical support, answering support queries via phone & email. To log & prioritise system & user support calls for the second line support team. Carrying out user administration and set up. Recording and actioning faults as reported on: PC's, servers, laptops and mobiles. Determining the nature of faults and the steps required to rectify them. Creating and maintaining email profiles for users. Closing the job when normal service is resumed. Using remote control software tools to provide fault resolution and diagnosis. Creating and administrating Microsoft Exchange email accounts. Document and maintain Help Desk policies and procedures. Previous experience working in 1st line role or similar role is required as well as confidence in interacting with and supporting customers. A drivers licence is essential for this role as travel is required between sites. To apply for the role please send your most recent CV to or call for further information on the position. For more information about Senitor and the opportunities we have to offer follow us on Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 29, 2024
Full time
1st Line Engineer - Leeds onsite 22-26K An urgent requirement has come available for an enthusiastic and driven IT Support Technician to join a company in Leeds. You will be responsible for diagnosing IT faults, troubleshooting, configuring new equipment / software and providing technical assistance to users. Skills and Responsibilities: Office 365 Sage 1000 SageCRM Insync Druva Endpoint Backup Eset AV & Endpoint Encyption Providing 1st line technical support, answering support queries via phone & email. To log & prioritise system & user support calls for the second line support team. Carrying out user administration and set up. Recording and actioning faults as reported on: PC's, servers, laptops and mobiles. Determining the nature of faults and the steps required to rectify them. Creating and maintaining email profiles for users. Closing the job when normal service is resumed. Using remote control software tools to provide fault resolution and diagnosis. Creating and administrating Microsoft Exchange email accounts. Document and maintain Help Desk policies and procedures. Previous experience working in 1st line role or similar role is required as well as confidence in interacting with and supporting customers. A drivers licence is essential for this role as travel is required between sites. To apply for the role please send your most recent CV to or call for further information on the position. For more information about Senitor and the opportunities we have to offer follow us on Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.
Your new company Hays are working with an established organisation to support with the recruitment of a Senior 2nd Line Engineer vacancy to join their Portbury office. The role will be 5 days on site due to the hands-on hardware / desktop support nature of the role and will pay between £30,000 - £37,000pa depending on experience. The organisation offers fantastic development and progression opportunity internally and are known for the ethical and sustainable practices. There may be some on-site travel to the HQ in Wiltshire. Your new role Within the role you will be based at the organisation's secondary office location (Portbury) as the main on-site IT Technician whilst working with the wider IT infrastructure team and manager (based in the Wiltshire HQ) to support the business's operations and support the users. You will provide technical expertise across hardware and desktop support, whilst also supporting the service desk with software and application troubleshooting. You'll provide break-fix support in a Mac / Microsoft environment for desktops, laptops, mobile devices and other niche hardware. You'll also support with technical administration for the M365 stack, windows server and basic networking. What you'll need to succeed To be considered for this role you will need to have worked in a similar 2nd line desktop / IT support role with excellent customer services skills. You must be able to work under pressure, and be able to manage a busy workload. Ideally you will have a passion for IT, with a desire to upskill and progress within the role. You will also need to be happy working in an independent role without direct on-site supervision. What you'll get in return In return you will receive a competitive salary up to £37,000pa depending on experience, you will have the opportunity to work for a well-known, established business and be exposed to working with technical specialists, with the opportunity to up skill and progress internally. You will need to be able to get on site 5 days per week in Trowbridge HQ. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Mar 29, 2024
Full time
Your new company Hays are working with an established organisation to support with the recruitment of a Senior 2nd Line Engineer vacancy to join their Portbury office. The role will be 5 days on site due to the hands-on hardware / desktop support nature of the role and will pay between £30,000 - £37,000pa depending on experience. The organisation offers fantastic development and progression opportunity internally and are known for the ethical and sustainable practices. There may be some on-site travel to the HQ in Wiltshire. Your new role Within the role you will be based at the organisation's secondary office location (Portbury) as the main on-site IT Technician whilst working with the wider IT infrastructure team and manager (based in the Wiltshire HQ) to support the business's operations and support the users. You will provide technical expertise across hardware and desktop support, whilst also supporting the service desk with software and application troubleshooting. You'll provide break-fix support in a Mac / Microsoft environment for desktops, laptops, mobile devices and other niche hardware. You'll also support with technical administration for the M365 stack, windows server and basic networking. What you'll need to succeed To be considered for this role you will need to have worked in a similar 2nd line desktop / IT support role with excellent customer services skills. You must be able to work under pressure, and be able to manage a busy workload. Ideally you will have a passion for IT, with a desire to upskill and progress within the role. You will also need to be happy working in an independent role without direct on-site supervision. What you'll get in return In return you will receive a competitive salary up to £37,000pa depending on experience, you will have the opportunity to work for a well-known, established business and be exposed to working with technical specialists, with the opportunity to up skill and progress internally. You will need to be able to get on site 5 days per week in Trowbridge HQ. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Opportunity for a Lead Support Enginee r (Lead 2nd Line Support Engineer) to join a market leading tech company in Sheffield Salary up to £37,000 + fantastic benefits including bonus scheme , hybrid working , flexible holidays and more Apply online or contact Chris Hopley via / WHO WE ARE: We are dedicated to providing top-notch internet services to our customers. We pride ourselves on delivering reliable connectivity and exceptional customer support. As we continue to grow, we're seeking a Lead Support Engineer to lead our 2nd Line Support team in ensuring our customers receive the best service possible. OUR BENEFITS: Hybrid working Bonus scheme (profit share) Generous holiday allowance Your birthday off Training and development Enhanced maternity / paternity / adoption pay Westfield Healthcare Social events + much more! WHAT WILL YOU BE DOING? The Lead Support Engineer will lead and manage a team of Second Line Support technicians. You will provide technical guidance, support, and mentorship to team members as well as oversee the resolution of complex technical issues escalated from the first line support team. You will act as a point of contact for escalated customer queries, ensuring timely and effective resolution, and collaborate with other departments to implement process improvements and enhance service delivery. LEAD SUPPORT ENGINEER - ESSENTIAL SKILLS: Previous experience in a 2nd Line Support or Network Engineer role. Demonstrated leadership and team management skills. Strong communication and interpersonal abilities. Excellent problem-solving skills with a keen attention to detail. Ability to thrive in a fast-paced, collaborative environment. TO BE CONSIDERED Please either apply by clicking online or emailing me directly . For further information please call me on / . By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only. Key skills: Proven second-line experience, Windows, Active Directory, Networking, Customer Support, technical leadership
Mar 29, 2024
Full time
Opportunity for a Lead Support Enginee r (Lead 2nd Line Support Engineer) to join a market leading tech company in Sheffield Salary up to £37,000 + fantastic benefits including bonus scheme , hybrid working , flexible holidays and more Apply online or contact Chris Hopley via / WHO WE ARE: We are dedicated to providing top-notch internet services to our customers. We pride ourselves on delivering reliable connectivity and exceptional customer support. As we continue to grow, we're seeking a Lead Support Engineer to lead our 2nd Line Support team in ensuring our customers receive the best service possible. OUR BENEFITS: Hybrid working Bonus scheme (profit share) Generous holiday allowance Your birthday off Training and development Enhanced maternity / paternity / adoption pay Westfield Healthcare Social events + much more! WHAT WILL YOU BE DOING? The Lead Support Engineer will lead and manage a team of Second Line Support technicians. You will provide technical guidance, support, and mentorship to team members as well as oversee the resolution of complex technical issues escalated from the first line support team. You will act as a point of contact for escalated customer queries, ensuring timely and effective resolution, and collaborate with other departments to implement process improvements and enhance service delivery. LEAD SUPPORT ENGINEER - ESSENTIAL SKILLS: Previous experience in a 2nd Line Support or Network Engineer role. Demonstrated leadership and team management skills. Strong communication and interpersonal abilities. Excellent problem-solving skills with a keen attention to detail. Ability to thrive in a fast-paced, collaborative environment. TO BE CONSIDERED Please either apply by clicking online or emailing me directly . For further information please call me on / . By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only. Key skills: Proven second-line experience, Windows, Active Directory, Networking, Customer Support, technical leadership
Service Desk Analyst / 1st Line Support Engineer - Crawley, West Sussex / WFH / Hybrid £25,000 plus benefits, excellent training & career path / 3 days in the office, hybrid working An exciting and growing manged service provider based in Crawley and London, seek a Service Desk Analyst / 1st Line Support Engineers to grow with their continuously growing business and develop a long term career path with them. Core function of the 1st Line Support Engineer / Service Desk Analyst position: Provide 1st line desktop support. Provide basic desktop and server admin support. Liaise with vendors and other IT personnel for problem resolution. Providing telephone support to customers by answering calls and raising tickets. Occasional commutes to London Office and Client sites. Ticket escalations to senior engineering team. Key Responsibilities/Accountabilities for the 1st Line Support Engineer / Service Desk Analyst position: Answer the telephone as first point of contact and log any service ticket using the service desk staging process ensuring that any quick service tickets are worked on over the phone. Act as an overflow for the sale and administrator phone to ensure this is answered as quickly as possible but prioritising the support desk duties at all times. Triaged any service ticket logged by email using the service desk staging process to ensure the SLA, type, sub type and item level (If applicable) is set correctly. Attempt to resolve any service tickets on first touch that have either been logged via phone, email or assigned directly and escalate to 2nd line using our escalation process if unable to resolve within an acceptable amount of time. Help the NOC manager manage the queues and bring any issues to his/her attention. Identify any repeat issues during the staging process and use our problem ticket process to identify potential problem tickets. Ensure all your time sheets and ticket updates are as accurate as possible. Manage ticketing system queues and service tickets where ownership is given to ensure that the support desk processes are followed, and all service tickets are left in the right configuration to reflect the issue or last update. Ensure all engineering time sheets and service ticket updates are as accurate as possible. Attend client site if a hands and feet request is required by the company. Escalate service tickets to second line engineers in accordance with the companies escalation process to ensure our SLA's are met Maintain key KPI's to ensure the service desk SLA agreements to clients are met. Technical skills required for the 1st Line Support Engineer / Service Desk Analyst position - please note this is a wish list and training can be provided on areas missing: Demonstrate an understanding of technical ability proficient with 1st and ideally some 2nd line. 12 months commercial IT Support experience in: MS Server and Desktops - MCITP. Support of email systems for client (Exchange, Outlook). Networking Admin skills. MS Office. Proven experience in installing, configuring and troubleshooting Windows 8 and Windows 10. Experience with supporting users on remote desktop services. Experience of providing remote user support on the telephone and on external client sites. Experience with administrative tasks associated with Active Directory services. Experience of troubleshooting Office Suite 2013 to 2019. Experience with Office 365 and Exchange online. Experience in dealing with VIP users. Experience with virtualization for example - VMware. Experience with monitoring systems. Good understanding of networking - OSI network layers, TCP/IP, DHCP. Although not essential, it would be advantageous to have experience with the following for the 1st Line Support Engineer / Service Desk Analyst position: ConnectWise. Solarwinds N-Able. Mimecast. Sophos. EDR. Service Desk Analyst / 1st Line Support Engineer - Canary Wharf, London /WFH/Hybrid £25,000 plus benefits, excellent training & career path / 2 to 3 days in the office / hybrid working
Mar 29, 2024
Full time
Service Desk Analyst / 1st Line Support Engineer - Crawley, West Sussex / WFH / Hybrid £25,000 plus benefits, excellent training & career path / 3 days in the office, hybrid working An exciting and growing manged service provider based in Crawley and London, seek a Service Desk Analyst / 1st Line Support Engineers to grow with their continuously growing business and develop a long term career path with them. Core function of the 1st Line Support Engineer / Service Desk Analyst position: Provide 1st line desktop support. Provide basic desktop and server admin support. Liaise with vendors and other IT personnel for problem resolution. Providing telephone support to customers by answering calls and raising tickets. Occasional commutes to London Office and Client sites. Ticket escalations to senior engineering team. Key Responsibilities/Accountabilities for the 1st Line Support Engineer / Service Desk Analyst position: Answer the telephone as first point of contact and log any service ticket using the service desk staging process ensuring that any quick service tickets are worked on over the phone. Act as an overflow for the sale and administrator phone to ensure this is answered as quickly as possible but prioritising the support desk duties at all times. Triaged any service ticket logged by email using the service desk staging process to ensure the SLA, type, sub type and item level (If applicable) is set correctly. Attempt to resolve any service tickets on first touch that have either been logged via phone, email or assigned directly and escalate to 2nd line using our escalation process if unable to resolve within an acceptable amount of time. Help the NOC manager manage the queues and bring any issues to his/her attention. Identify any repeat issues during the staging process and use our problem ticket process to identify potential problem tickets. Ensure all your time sheets and ticket updates are as accurate as possible. Manage ticketing system queues and service tickets where ownership is given to ensure that the support desk processes are followed, and all service tickets are left in the right configuration to reflect the issue or last update. Ensure all engineering time sheets and service ticket updates are as accurate as possible. Attend client site if a hands and feet request is required by the company. Escalate service tickets to second line engineers in accordance with the companies escalation process to ensure our SLA's are met Maintain key KPI's to ensure the service desk SLA agreements to clients are met. Technical skills required for the 1st Line Support Engineer / Service Desk Analyst position - please note this is a wish list and training can be provided on areas missing: Demonstrate an understanding of technical ability proficient with 1st and ideally some 2nd line. 12 months commercial IT Support experience in: MS Server and Desktops - MCITP. Support of email systems for client (Exchange, Outlook). Networking Admin skills. MS Office. Proven experience in installing, configuring and troubleshooting Windows 8 and Windows 10. Experience with supporting users on remote desktop services. Experience of providing remote user support on the telephone and on external client sites. Experience with administrative tasks associated with Active Directory services. Experience of troubleshooting Office Suite 2013 to 2019. Experience with Office 365 and Exchange online. Experience in dealing with VIP users. Experience with virtualization for example - VMware. Experience with monitoring systems. Good understanding of networking - OSI network layers, TCP/IP, DHCP. Although not essential, it would be advantageous to have experience with the following for the 1st Line Support Engineer / Service Desk Analyst position: ConnectWise. Solarwinds N-Able. Mimecast. Sophos. EDR. Service Desk Analyst / 1st Line Support Engineer - Canary Wharf, London /WFH/Hybrid £25,000 plus benefits, excellent training & career path / 2 to 3 days in the office / hybrid working
Service Desk Team Lead who has a solid first line and second line technical support background with excellent team leadership experience working within a busy IT Help Desk environment is required for a well-established, global company based in Shirley, Solihull, West Midlands. SALARY: £36,000 pro rata LOCATION: Hybrid with at least 4 Days per Week in the Shirley, Solihull Office JOB TYPE: 12 Month Fixed Term Contract (Full-Time) JOB OVERVIEW We have a fantastic new job opportunity for a Service Desk Team Lead who has a solid first line and second line technical support background with excellent team leadership experience working within a busy IT Help Desk environment. Working as the Service Desk Team Lead you will be the point of technical advice for the Service Desk Team, managing escalated queries, prioritising calls and ensuring timely resolutions, whilst continually looking to improve service provision and efficiency. As the Service Desk Team Lead you will lead the Service Desk team, where you will promote high standards, ensure operational requirements are met and collaborate with other teams to investigate problems and minimise service disruption. You will be required to team lead 12 members of staff and will need to be in the Shirley office at least 4 days a week. DUTIES Your duties as the Service Desk Team Lead include: Deliver a best-in-class IT Service to all associates. Perform regular service quality audits ensuring that all tickets are managed to the expected standard including ensuring that all tickets are updated regularly Monitor reports including response times, breached and at-risk SLA's, first call resolution rate, 'quick wins', tickets awaiting an update / last customer update and customer satisfaction and take appropriate action to improve performance Oversee the day-to-day operations of the service desk, ensuring swift, accurate, and client-focused resolution of issues. Ensure tickets are logged accurately and call queues are managed efficiently and SLT's are consistently met Perform weekly Quality Assurance activities/audits, including review of in-flight and completed tickets and listening in to live and recorded phone conversations Ensure the P1/P2 processes are being adhered to and personally follow up major issues following successful resolution Address and resolve escalated customer enquiries and support tickets. Provide monthly reports to the Service Desk Manager providing details on team performance, areas of improvement, causes for concern or personnel issues including absences Oversee the processes for key tasks that include JML processing, backup reporting and the recovery of business assets Be involved in PDRs for the IT Engineers and IT Analysts, including setting their objectives and contributing to their development plans Hold regular performance reviews continuously reviewing progress against agreed any objectives Coach and mentor the Service Desk Engineers and Analysts CANDIDATE REQUIREMENTS Must have experience working in a busy Service Desk / IT Help Desk environment Experienced with Service Desk / IT Help Desk policies and procedures Must have experience as a Team Leader in a busy Service Desk / IT Help Desk Team Experience coaching and development of team members Experience in use of ITSM Any experience of Service Now would be beneficial APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-C11981 Full-Time, IT Fixed Term Contract IT Jobs, Careers and Vacancies. Find a new job and work in Solihull, West Midlands. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.
Mar 29, 2024
Full time
Service Desk Team Lead who has a solid first line and second line technical support background with excellent team leadership experience working within a busy IT Help Desk environment is required for a well-established, global company based in Shirley, Solihull, West Midlands. SALARY: £36,000 pro rata LOCATION: Hybrid with at least 4 Days per Week in the Shirley, Solihull Office JOB TYPE: 12 Month Fixed Term Contract (Full-Time) JOB OVERVIEW We have a fantastic new job opportunity for a Service Desk Team Lead who has a solid first line and second line technical support background with excellent team leadership experience working within a busy IT Help Desk environment. Working as the Service Desk Team Lead you will be the point of technical advice for the Service Desk Team, managing escalated queries, prioritising calls and ensuring timely resolutions, whilst continually looking to improve service provision and efficiency. As the Service Desk Team Lead you will lead the Service Desk team, where you will promote high standards, ensure operational requirements are met and collaborate with other teams to investigate problems and minimise service disruption. You will be required to team lead 12 members of staff and will need to be in the Shirley office at least 4 days a week. DUTIES Your duties as the Service Desk Team Lead include: Deliver a best-in-class IT Service to all associates. Perform regular service quality audits ensuring that all tickets are managed to the expected standard including ensuring that all tickets are updated regularly Monitor reports including response times, breached and at-risk SLA's, first call resolution rate, 'quick wins', tickets awaiting an update / last customer update and customer satisfaction and take appropriate action to improve performance Oversee the day-to-day operations of the service desk, ensuring swift, accurate, and client-focused resolution of issues. Ensure tickets are logged accurately and call queues are managed efficiently and SLT's are consistently met Perform weekly Quality Assurance activities/audits, including review of in-flight and completed tickets and listening in to live and recorded phone conversations Ensure the P1/P2 processes are being adhered to and personally follow up major issues following successful resolution Address and resolve escalated customer enquiries and support tickets. Provide monthly reports to the Service Desk Manager providing details on team performance, areas of improvement, causes for concern or personnel issues including absences Oversee the processes for key tasks that include JML processing, backup reporting and the recovery of business assets Be involved in PDRs for the IT Engineers and IT Analysts, including setting their objectives and contributing to their development plans Hold regular performance reviews continuously reviewing progress against agreed any objectives Coach and mentor the Service Desk Engineers and Analysts CANDIDATE REQUIREMENTS Must have experience working in a busy Service Desk / IT Help Desk environment Experienced with Service Desk / IT Help Desk policies and procedures Must have experience as a Team Leader in a busy Service Desk / IT Help Desk Team Experience coaching and development of team members Experience in use of ITSM Any experience of Service Now would be beneficial APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-C11981 Full-Time, IT Fixed Term Contract IT Jobs, Careers and Vacancies. Find a new job and work in Solihull, West Midlands. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.
IT Support Analyst Are you currently looking to secure your next opportunity within I.T? Perhaps you have experience in First/Second Line Support, Application support or a Software support engineer. Or, you may be a graduate or equivalent within IT/Computer Science/Business Intelligence looking for the right opportunity to develop your skills further. Our client based are looking for an Internal IT Support Analyst to join their established I.T team. Job Type: Temp/Perm Salary: Hourly equivalent of 23-25k Location: Surbiton Role Type: Office Based - potentially flexible working once fully trained Hours: 40 per week - Mon -Fri Holiday: 25 days Job Role Internal IT Support across multiple sites and departments Adhering to the ITIL standards Resolving software incidents in line with KPIs Provide remote desktop support Ensure support request 'tickets' are opened, updated and closed as efficiently as possible Software & network analysis, diagnosis, troubleshooting & debugging Active Directory Administration Managing NTFS Permission Smart ticketing expert Telephone & software support for field service engineers Microsoft Windows Server 2008 & 2012 Desirable Working knowledge of SQL, Jira, Python or Oracle Knowledge of Networking Diploma or Degree in an I.T related field Understanding of Hardware, building PC's MS Office skills The Employment Agencies Act (EAA) is a piece of legislation which sets a minimum standard of conduct for recruitment agencies in the UK. What does the EAA mean for me? The Act aims to protect the best interests of you as a candidate, as well as the interests of the hirer. Additionally, the regulations provide added protection for jobseekers and companies using the services of recruiters and stipulate how recruitment businesses should operate. As part of meeting these regulations, you will need to provide us with some simple information, including but not limited to: Proof of identification - if you apply for a job through us, we are required to ask you to provide proof of identification. We may also ask you for evidence of any training or qualifications that are mandatory for specific positions with particular companies. Referees - we will ask you for two references or two referees that we can contact on your behalf in accordance with Recruitment Employment Confederation (REC) guidelines. This information may then be passed on to a future possible employer, once you have given your permission. Informing you of Health & Safety practices As well as providing you with factual and detailed information about a vacancy, we will share with you any Health & Safety documentation/requirements that the end employer has provided to us. Limited Company contractors If you are a Limited Company contractor, you can 'opt out' of the regulations. Whilst the regulations have been conceived to ensure greater legislative protection for candidates, there may be issues which conflict with the spirit of the IR35 rules. Opting out of the regulations will have benefits if you decide that you want to be considered self-employed. This will mean you will not be afforded the same protection as that of our PAYE workers but does bring you a step closer to being seen as genuinely self-employed and therefore could be viewed as outside the scope of the IR35 tax rules. If you wish to opt-out, you need to do so before your contract starts. To do this, please inform your consultant and sign and return the EAA opt-out form. Please note if we do not receive your signed form then your opt-out will be invalid. For more information on these rules and the implications and benefits of opting out of the Conduct Regulations, please take independent advice from Professional Passport or view the Government guidance - EAA guidance notes.
Mar 29, 2024
Full time
IT Support Analyst Are you currently looking to secure your next opportunity within I.T? Perhaps you have experience in First/Second Line Support, Application support or a Software support engineer. Or, you may be a graduate or equivalent within IT/Computer Science/Business Intelligence looking for the right opportunity to develop your skills further. Our client based are looking for an Internal IT Support Analyst to join their established I.T team. Job Type: Temp/Perm Salary: Hourly equivalent of 23-25k Location: Surbiton Role Type: Office Based - potentially flexible working once fully trained Hours: 40 per week - Mon -Fri Holiday: 25 days Job Role Internal IT Support across multiple sites and departments Adhering to the ITIL standards Resolving software incidents in line with KPIs Provide remote desktop support Ensure support request 'tickets' are opened, updated and closed as efficiently as possible Software & network analysis, diagnosis, troubleshooting & debugging Active Directory Administration Managing NTFS Permission Smart ticketing expert Telephone & software support for field service engineers Microsoft Windows Server 2008 & 2012 Desirable Working knowledge of SQL, Jira, Python or Oracle Knowledge of Networking Diploma or Degree in an I.T related field Understanding of Hardware, building PC's MS Office skills The Employment Agencies Act (EAA) is a piece of legislation which sets a minimum standard of conduct for recruitment agencies in the UK. What does the EAA mean for me? The Act aims to protect the best interests of you as a candidate, as well as the interests of the hirer. Additionally, the regulations provide added protection for jobseekers and companies using the services of recruiters and stipulate how recruitment businesses should operate. As part of meeting these regulations, you will need to provide us with some simple information, including but not limited to: Proof of identification - if you apply for a job through us, we are required to ask you to provide proof of identification. We may also ask you for evidence of any training or qualifications that are mandatory for specific positions with particular companies. Referees - we will ask you for two references or two referees that we can contact on your behalf in accordance with Recruitment Employment Confederation (REC) guidelines. This information may then be passed on to a future possible employer, once you have given your permission. Informing you of Health & Safety practices As well as providing you with factual and detailed information about a vacancy, we will share with you any Health & Safety documentation/requirements that the end employer has provided to us. Limited Company contractors If you are a Limited Company contractor, you can 'opt out' of the regulations. Whilst the regulations have been conceived to ensure greater legislative protection for candidates, there may be issues which conflict with the spirit of the IR35 rules. Opting out of the regulations will have benefits if you decide that you want to be considered self-employed. This will mean you will not be afforded the same protection as that of our PAYE workers but does bring you a step closer to being seen as genuinely self-employed and therefore could be viewed as outside the scope of the IR35 tax rules. If you wish to opt-out, you need to do so before your contract starts. To do this, please inform your consultant and sign and return the EAA opt-out form. Please note if we do not receive your signed form then your opt-out will be invalid. For more information on these rules and the implications and benefits of opting out of the Conduct Regulations, please take independent advice from Professional Passport or view the Government guidance - EAA guidance notes.
A 1st/2nd Line Support Engineer / Customer Service person is required for this IT company based near Winchester. Key Responsibilities Providing first and some second line support and escalation of helpdesk tickets to their customer base, working to specific SLA's Providing incident management & stakeholder facing communication for customers as required (with the expectation of leading a multi manned P1 Bridge Line). Basic remote support and change management assistance to the customer base Manage and monitor call queues ensuring adherence to customer SLA's Qualifications/Skills required You do not need to have all the following but should have experience in some of:- Experience of technical support and of computing technologies. Good understanding of networking, TCP/IP and internet technologies. Knowledge of Microsoft O/S, with Linux an advantage. Passionate about IT with a constant desire to learn and advance knowledge. Able to work under pressure and an ability to multi task. Excellent customer service and communication skills as well as having a logical and methodical approach to troubleshooting. Good telephone manner, good analytical and problem-solving skills, ability to learn quickly and cross-apply knowledge Shift pattern 6 day duty cycle followed by 4 day rest period - 4 days off every 10 days (compared to a normal cycle of 4 days off every 14 days) 2 days of Early Rota : 07:00 to 14:00 2 days of Late Rota : 14:00 to 22:00 2 days of Night Rota : 22:00 to 07:00 4 days off
Mar 29, 2024
Full time
A 1st/2nd Line Support Engineer / Customer Service person is required for this IT company based near Winchester. Key Responsibilities Providing first and some second line support and escalation of helpdesk tickets to their customer base, working to specific SLA's Providing incident management & stakeholder facing communication for customers as required (with the expectation of leading a multi manned P1 Bridge Line). Basic remote support and change management assistance to the customer base Manage and monitor call queues ensuring adherence to customer SLA's Qualifications/Skills required You do not need to have all the following but should have experience in some of:- Experience of technical support and of computing technologies. Good understanding of networking, TCP/IP and internet technologies. Knowledge of Microsoft O/S, with Linux an advantage. Passionate about IT with a constant desire to learn and advance knowledge. Able to work under pressure and an ability to multi task. Excellent customer service and communication skills as well as having a logical and methodical approach to troubleshooting. Good telephone manner, good analytical and problem-solving skills, ability to learn quickly and cross-apply knowledge Shift pattern 6 day duty cycle followed by 4 day rest period - 4 days off every 10 days (compared to a normal cycle of 4 days off every 14 days) 2 days of Early Rota : 07:00 to 14:00 2 days of Late Rota : 14:00 to 22:00 2 days of Night Rota : 22:00 to 07:00 4 days off
Your new company Hays are working with an established organisation to support with the recruitment of a Senior 2nd Line Engineer vacancy to join their Portbury office. The role will be 5 days on site due to the hands-on hardware / desktop support nature of the role and will pay between 30,000 - 37,000pa depending on experience. The organisation offers fantastic development and progression opportunity internally and are known for the ethical and sustainable practices. There may be some on-site travel to the HQ in Wiltshire. Your new role Within the role you will be based at the organisation's secondary office location (Portbury) as the main on-site IT Technician whilst working with the wider IT infrastructure team and manager (based in the Wiltshire HQ) to support the business's operations and support the users. You will provide technical expertise across hardware and desktop support, whilst also supporting the service desk with software and application troubleshooting. You'll provide break-fix support in a Mac / Microsoft environment for desktops, laptops, mobile devices and other niche hardware. You'll also support with technical administration for the M365 stack, windows server and basic networking. What you'll need to succeed To be considered for this role you will need to have worked in a similar 2nd line desktop / IT support role with excellent customer services skills. You must be able to work under pressure, and be able to manage a busy workload. Ideally you will have a passion for IT, with a desire to upskill and progress within the role. You will also need to be happy working in an independent role without direct on-site supervision. What you'll get in return In return you will receive a competitive salary up to 37,000pa depending on experience, you will have the opportunity to work for a well-known, established business and be exposed to working with technical specialists, with the opportunity to up skill and progress internally. You will need to be able to get on site 5 days per week in Trowbridge HQ. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Mar 28, 2024
Full time
Your new company Hays are working with an established organisation to support with the recruitment of a Senior 2nd Line Engineer vacancy to join their Portbury office. The role will be 5 days on site due to the hands-on hardware / desktop support nature of the role and will pay between 30,000 - 37,000pa depending on experience. The organisation offers fantastic development and progression opportunity internally and are known for the ethical and sustainable practices. There may be some on-site travel to the HQ in Wiltshire. Your new role Within the role you will be based at the organisation's secondary office location (Portbury) as the main on-site IT Technician whilst working with the wider IT infrastructure team and manager (based in the Wiltshire HQ) to support the business's operations and support the users. You will provide technical expertise across hardware and desktop support, whilst also supporting the service desk with software and application troubleshooting. You'll provide break-fix support in a Mac / Microsoft environment for desktops, laptops, mobile devices and other niche hardware. You'll also support with technical administration for the M365 stack, windows server and basic networking. What you'll need to succeed To be considered for this role you will need to have worked in a similar 2nd line desktop / IT support role with excellent customer services skills. You must be able to work under pressure, and be able to manage a busy workload. Ideally you will have a passion for IT, with a desire to upskill and progress within the role. You will also need to be happy working in an independent role without direct on-site supervision. What you'll get in return In return you will receive a competitive salary up to 37,000pa depending on experience, you will have the opportunity to work for a well-known, established business and be exposed to working with technical specialists, with the opportunity to up skill and progress internally. You will need to be able to get on site 5 days per week in Trowbridge HQ. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
2nd Line Support Engineer Akkodis are currently working in partnership with a global market leading client to recruit an experienced 2nd Line Support Engineer to join a team with a genuine passion for technology. The Role As a 2nd Line Support Engineer, you will be responsible for the installation and configuration of hardware and software, acting as an escalation point to the Service Desk and working with the third line teams when required. The Responsibilities Resolve second line incidents. Assign incidents and acquiring knowledge from third line teams. Resolve incidents and queries for senior management. Investigate and escalate MIs to major incident managers. Complete system maintenance, alongside escalations and call outs. Manage the domain portfolio. Manage mobile assets. Creating and maintaining Active Directory groups. Deploy and Image end user computer hardware and deploying software packages. Manage inbound and outbound mail flow. The Requirements Strong interpersonal and customer service skills. Excellent analytical and troubleshooting skills. Good attention to detail. Strong written and verbal communication skills. Smart thinking approach with a positive attitude. Ability to work independently with limited supervision. Commercial experience working within a service management function. Technical ability supporting and maintaining hardware and peripheral devices. Experience of using a ticketing system, such as Remedy. Experience deploying, imaging and supporting Windows 10, macOS, CentOS and mobile devices. Experience supporting technologies from a diverse product stack including; AD, Exchange, Office, Teams, Citrix, Cisco and VMWare Workstation If you are looking for an exciting new challenge to join a technical leader who invest in both their people and technology, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Mar 28, 2024
Full time
2nd Line Support Engineer Akkodis are currently working in partnership with a global market leading client to recruit an experienced 2nd Line Support Engineer to join a team with a genuine passion for technology. The Role As a 2nd Line Support Engineer, you will be responsible for the installation and configuration of hardware and software, acting as an escalation point to the Service Desk and working with the third line teams when required. The Responsibilities Resolve second line incidents. Assign incidents and acquiring knowledge from third line teams. Resolve incidents and queries for senior management. Investigate and escalate MIs to major incident managers. Complete system maintenance, alongside escalations and call outs. Manage the domain portfolio. Manage mobile assets. Creating and maintaining Active Directory groups. Deploy and Image end user computer hardware and deploying software packages. Manage inbound and outbound mail flow. The Requirements Strong interpersonal and customer service skills. Excellent analytical and troubleshooting skills. Good attention to detail. Strong written and verbal communication skills. Smart thinking approach with a positive attitude. Ability to work independently with limited supervision. Commercial experience working within a service management function. Technical ability supporting and maintaining hardware and peripheral devices. Experience of using a ticketing system, such as Remedy. Experience deploying, imaging and supporting Windows 10, macOS, CentOS and mobile devices. Experience supporting technologies from a diverse product stack including; AD, Exchange, Office, Teams, Citrix, Cisco and VMWare Workstation If you are looking for an exciting new challenge to join a technical leader who invest in both their people and technology, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Job title: Customer Helpdesk Support Agent Salary: 20,000 - 24,000 Location: Office - Kings Hill, Kent Schedule: Monday - Friday, flexible working hours between 08.00-18.00, 7.5 hours per day, 37.5 hours per week. Shift Patterns: 8:00-16:00, 9:00-17:00, 10-18:00 and weekend work included. About you Do you have previous customer service experience and would like to step into a technical helpdesk position? We are looking for Customer Helpdesk Technican's who will provide our customers with quick concise diagnostics and technical support who are experiencing issues with their broadband service. This is a training opportunity for those who are interested in learning more about telecoms! The role: Working as part of the Technical Support Team your role will be pivotal in keeping our customer connected to their broadband. You will provide a world class customer service and manage customer incidents and reassuring the customer by providing speedy resolutions with their broadband, phone line, fibre broadband and WIFI and router issues to deliver excellent customer service resolution in superspeed time by; Respond to customers within the agreed target times when service issues are detected and communicate to the customer through various technologies, for example, phone, e-mail and webchat, until resolution. Manage tickets assigned, logging and keeping records of customer services issues and solutions in the helpdesk ticketing system, ensuring all is up to date. Diagnose, log, action and follow through to resolution all faults and requests, including escalations whilst keeping the customer informed and where fault cannot be fixed remotely escalate to field engineers. Escalate service users to second and third line support engineers when appropriate for swift resolution Liaise with third party telecommunication providers to achieve a swift and satisfactory resolution for all customers. Skills and Experience Experience in a customer service, call centre environment or first line support ideally in telecommunications industry would be preferred but not essential. Delivering exceptional high quality standard customer service, technical support and stiving to improve customer service experience. Working in a fast paced environment, experience to adapt to each circumstance to win over customers and overcome challenges. Excellent communications skills, verbal, listening, written and being able to talk through the customer through the required steps to resolve issues Have a desire to learn and develop knowledge about broadband, WIFI, Routers and also how the Trooli network works Good level of knowledge with IT literacy and technical understanding and logical thinker Excellent attention to detail, and analytical thinking Qualifications: Ideally you will have one of the following qualifications or equivalent experience: Educated to GCSE or equivalent, ideally grade C and above with math, English, and IT or Science NVQ level 1, 2 or 3 in Customer services would be beneficial Network Engineer qualification computer software/systems engineer, computer systems and networks At Trooli we work hard to create an inclusive, collaborative and rewarding environment where you are encouraged to make a difference and achieve great things. We welcome applicants who struggle to apply online to contact for a chat or email us directly to (url removed). We will make any reasonable adjustments to working environments to ensure all employees are included and can work safely.
Mar 28, 2024
Full time
Job title: Customer Helpdesk Support Agent Salary: 20,000 - 24,000 Location: Office - Kings Hill, Kent Schedule: Monday - Friday, flexible working hours between 08.00-18.00, 7.5 hours per day, 37.5 hours per week. Shift Patterns: 8:00-16:00, 9:00-17:00, 10-18:00 and weekend work included. About you Do you have previous customer service experience and would like to step into a technical helpdesk position? We are looking for Customer Helpdesk Technican's who will provide our customers with quick concise diagnostics and technical support who are experiencing issues with their broadband service. This is a training opportunity for those who are interested in learning more about telecoms! The role: Working as part of the Technical Support Team your role will be pivotal in keeping our customer connected to their broadband. You will provide a world class customer service and manage customer incidents and reassuring the customer by providing speedy resolutions with their broadband, phone line, fibre broadband and WIFI and router issues to deliver excellent customer service resolution in superspeed time by; Respond to customers within the agreed target times when service issues are detected and communicate to the customer through various technologies, for example, phone, e-mail and webchat, until resolution. Manage tickets assigned, logging and keeping records of customer services issues and solutions in the helpdesk ticketing system, ensuring all is up to date. Diagnose, log, action and follow through to resolution all faults and requests, including escalations whilst keeping the customer informed and where fault cannot be fixed remotely escalate to field engineers. Escalate service users to second and third line support engineers when appropriate for swift resolution Liaise with third party telecommunication providers to achieve a swift and satisfactory resolution for all customers. Skills and Experience Experience in a customer service, call centre environment or first line support ideally in telecommunications industry would be preferred but not essential. Delivering exceptional high quality standard customer service, technical support and stiving to improve customer service experience. Working in a fast paced environment, experience to adapt to each circumstance to win over customers and overcome challenges. Excellent communications skills, verbal, listening, written and being able to talk through the customer through the required steps to resolve issues Have a desire to learn and develop knowledge about broadband, WIFI, Routers and also how the Trooli network works Good level of knowledge with IT literacy and technical understanding and logical thinker Excellent attention to detail, and analytical thinking Qualifications: Ideally you will have one of the following qualifications or equivalent experience: Educated to GCSE or equivalent, ideally grade C and above with math, English, and IT or Science NVQ level 1, 2 or 3 in Customer services would be beneficial Network Engineer qualification computer software/systems engineer, computer systems and networks At Trooli we work hard to create an inclusive, collaborative and rewarding environment where you are encouraged to make a difference and achieve great things. We welcome applicants who struggle to apply online to contact for a chat or email us directly to (url removed). We will make any reasonable adjustments to working environments to ensure all employees are included and can work safely.
Helpdesk Engineer IntaPeople are working with a fast-growing IT & Cybersecurity provider who are looking to expand their team with a Helpdesk Engineer on a permanent basis. This role is key in providing telephone, email, ticket platform and support to the company s new and existing clients within the business. You ll join a Cardiff based company with an exceptional reputation for investing in their employees, a strong learning culture with ongoing professional development with the exposure to the latest technologies. About this role Provide excellent IT support to the company s clients, including first line and second line technical support. Accurately identifying ticket priorities. Working alongside a successful team ensuring all tickets are dealt with to ensure a satisfactory response. Managing and monitoring helpdesk calls and logs whilst taking appropriate action as and when. Providing a high standard of communication. About you Proven experience working/supporting IT systems 1-2 years. Strong communication skills both verbally and written. Able to collaborate in a team successfully. Microsoft office 365 fundamentals. Helpdesk ticket platforms such as Freshdesk, ServiceNow, or JIRA. Strong experience troubleshooting. Benefits Open plan, collaborative workspaces (with office dogs). 9-5 (No evenings and weekends). Free on-site Gym. 25 days annual leave. Right in the city centre, easily accessible. If you are an experienced 1st line support engineer with some 2nd line experience who d love to step into a new role with more responsibility this could be the perfect one for you! Reach out to Caitlin on (phone number removed) to discuss this role in more detail, or email your CV direct to (url removed)
Mar 28, 2024
Full time
Helpdesk Engineer IntaPeople are working with a fast-growing IT & Cybersecurity provider who are looking to expand their team with a Helpdesk Engineer on a permanent basis. This role is key in providing telephone, email, ticket platform and support to the company s new and existing clients within the business. You ll join a Cardiff based company with an exceptional reputation for investing in their employees, a strong learning culture with ongoing professional development with the exposure to the latest technologies. About this role Provide excellent IT support to the company s clients, including first line and second line technical support. Accurately identifying ticket priorities. Working alongside a successful team ensuring all tickets are dealt with to ensure a satisfactory response. Managing and monitoring helpdesk calls and logs whilst taking appropriate action as and when. Providing a high standard of communication. About you Proven experience working/supporting IT systems 1-2 years. Strong communication skills both verbally and written. Able to collaborate in a team successfully. Microsoft office 365 fundamentals. Helpdesk ticket platforms such as Freshdesk, ServiceNow, or JIRA. Strong experience troubleshooting. Benefits Open plan, collaborative workspaces (with office dogs). 9-5 (No evenings and weekends). Free on-site Gym. 25 days annual leave. Right in the city centre, easily accessible. If you are an experienced 1st line support engineer with some 2nd line experience who d love to step into a new role with more responsibility this could be the perfect one for you! Reach out to Caitlin on (phone number removed) to discuss this role in more detail, or email your CV direct to (url removed)
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experiences in an inclusive environment that helps them thrive. Role: Enterprise Architect Duration: 6 Months (extension options) Rate:(Inside IR35, via Umbrella) Location: Warwick (Hybrid) 1 - 2 days a week in Office My client is the electricity system operator for Great Britain, making sure that Great Britain has the essential energy it needs by ensuring supply meets demand every second of every day. They are looking for an Enterprise Architect for their insourcing program. Job role/Responsibilities: You will Provide vision, architectural oversight and life cycle engineering for the National Grid Global Network infrastructure. You will be responsible for maintaining the integrity of the infrastructure through a detailed knowledge of the components and how they integrate and interact. The Data, Voice and Security Infrastructure components include: Cisco SD-WAN, LAN, WAN, WLAN. Cisco Unified Communications. Zscaler Internet Access (ZIA) Cloud Proxy. Zscaler Private Access (ZPA) Cloud Proxy. DDI (DNS, DHCP, IPAM) Infoblox. Firewalls (Palo Alto / CheckPoint / Cisco ASA). Cisco FirePOWER IPS. Cisco ISE (Identity Services Engine). Load Balancers LTM/GTM. Symantec Products. Responsibilities will include design, implementation, technical support and maintenance of: Design, implement, and support solutions involving, but not limited to, WAN, LAN, WLAN, Data Analytics, Security and Virtual (e.g., Virtualization, SDN, NFV) Data Center technologies. Focus on solution development and architectural design for assigned customer base with specific emphasis on Verizon Business' global managed services and communications solutions portfolio. Create client solutions based on business requirements involving advanced networks, data center, security, and virtualization technologies, as well as development of fault and performance management policies and automation rules. Collaborate with Engineering/Planning, IT, Product Development, and various Verizon and external delivery and support teams to manage the design and implementation of client projects. Develop a deep knowledge and strong ability to articulate Verizon offerings across multiple disciplines including data, voice, managed services, IT, security and mobility strategies Translate customer business issues/opportunities into technical solution/business requirements. Analyze, evaluate, and communicate network capacity and performance data with the objective of driving improvements to customer's network. Provide Matrix supervision of a team for specific projects, resource management, process documentation, and peer mentoring. Oversee customer network documentation such as solution design document, record of change, and network diagrams. Act as an escalation point, providing 4th level incident support for customers. Create presentations and demonstrations related to technology, process, or client solutions as necessary. Author and deliver network designs, statements of work, and technical project plans incorporating service and program management activities. As a Subject Matter Expert in network technologies, address technical challenges and opportunities in your domain of expertise the vast majority of the time. Act as the technical SME for network architecture to IT professionals by providing customer needs analysis, engineering and design of technical solutions, pricing and proposal assistance, technical presentations, technical consultation to internal and external customers, and to assist as the technical closer on sales opportunities. Assist in developing and updating the long-range, comprehensive plan for the customer's contact center systems, processes, technical architecture and standards. Consulting on network designs and technical engineering solutions to address specific customer requirements. Delivering network diagrams, documentation and internal technical support training in order to successfully sustain and continuously improve the environment. Required Skills and Experience: CCIE Data Center certification. Ten or more years of network architecture experience in conceptualization, definition and development of IT and/or telecom-based products and service with verifiable instances of implementing one or more of the following: Data, Security and IP Services (MPLS, VoIP, PIP, VPN, IP PBX). Managed Network Services (LAN, WAN, Content Delivery). Data Center Outsourcing (application hosting, managed storage). IT Applications Management (SOA, Web Services, RTE). QoS experience in routing, switching and voice. Expert level certifications in one or more of the following strongly preferred: Cisco CCIE Data Center. TOGAF ITIL Experience in sales or service/project delivery of Fortune 500 companies. Candidates will ideally show evidence of the above in their CV to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.
Mar 28, 2024
Contractor
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experiences in an inclusive environment that helps them thrive. Role: Enterprise Architect Duration: 6 Months (extension options) Rate:(Inside IR35, via Umbrella) Location: Warwick (Hybrid) 1 - 2 days a week in Office My client is the electricity system operator for Great Britain, making sure that Great Britain has the essential energy it needs by ensuring supply meets demand every second of every day. They are looking for an Enterprise Architect for their insourcing program. Job role/Responsibilities: You will Provide vision, architectural oversight and life cycle engineering for the National Grid Global Network infrastructure. You will be responsible for maintaining the integrity of the infrastructure through a detailed knowledge of the components and how they integrate and interact. The Data, Voice and Security Infrastructure components include: Cisco SD-WAN, LAN, WAN, WLAN. Cisco Unified Communications. Zscaler Internet Access (ZIA) Cloud Proxy. Zscaler Private Access (ZPA) Cloud Proxy. DDI (DNS, DHCP, IPAM) Infoblox. Firewalls (Palo Alto / CheckPoint / Cisco ASA). Cisco FirePOWER IPS. Cisco ISE (Identity Services Engine). Load Balancers LTM/GTM. Symantec Products. Responsibilities will include design, implementation, technical support and maintenance of: Design, implement, and support solutions involving, but not limited to, WAN, LAN, WLAN, Data Analytics, Security and Virtual (e.g., Virtualization, SDN, NFV) Data Center technologies. Focus on solution development and architectural design for assigned customer base with specific emphasis on Verizon Business' global managed services and communications solutions portfolio. Create client solutions based on business requirements involving advanced networks, data center, security, and virtualization technologies, as well as development of fault and performance management policies and automation rules. Collaborate with Engineering/Planning, IT, Product Development, and various Verizon and external delivery and support teams to manage the design and implementation of client projects. Develop a deep knowledge and strong ability to articulate Verizon offerings across multiple disciplines including data, voice, managed services, IT, security and mobility strategies Translate customer business issues/opportunities into technical solution/business requirements. Analyze, evaluate, and communicate network capacity and performance data with the objective of driving improvements to customer's network. Provide Matrix supervision of a team for specific projects, resource management, process documentation, and peer mentoring. Oversee customer network documentation such as solution design document, record of change, and network diagrams. Act as an escalation point, providing 4th level incident support for customers. Create presentations and demonstrations related to technology, process, or client solutions as necessary. Author and deliver network designs, statements of work, and technical project plans incorporating service and program management activities. As a Subject Matter Expert in network technologies, address technical challenges and opportunities in your domain of expertise the vast majority of the time. Act as the technical SME for network architecture to IT professionals by providing customer needs analysis, engineering and design of technical solutions, pricing and proposal assistance, technical presentations, technical consultation to internal and external customers, and to assist as the technical closer on sales opportunities. Assist in developing and updating the long-range, comprehensive plan for the customer's contact center systems, processes, technical architecture and standards. Consulting on network designs and technical engineering solutions to address specific customer requirements. Delivering network diagrams, documentation and internal technical support training in order to successfully sustain and continuously improve the environment. Required Skills and Experience: CCIE Data Center certification. Ten or more years of network architecture experience in conceptualization, definition and development of IT and/or telecom-based products and service with verifiable instances of implementing one or more of the following: Data, Security and IP Services (MPLS, VoIP, PIP, VPN, IP PBX). Managed Network Services (LAN, WAN, Content Delivery). Data Center Outsourcing (application hosting, managed storage). IT Applications Management (SOA, Web Services, RTE). QoS experience in routing, switching and voice. Expert level certifications in one or more of the following strongly preferred: Cisco CCIE Data Center. TOGAF ITIL Experience in sales or service/project delivery of Fortune 500 companies. Candidates will ideally show evidence of the above in their CV to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.
We're on the hunt for an energetic IT Support Technician to become part of our client's dedicated team in a highly respected educational institution. This role is a stellar chance for an ambitious individual eager to thrive in a vibrant and cooperative atmosphere. Great benefits including free lunches! Position Summary: You'll play a crucial role within the IT department as an IT Support Technician, reporting directly to the senior engineering team. Your main duty involves offering comprehensive first and second-level technical assistance to a diverse user group, including faculty, students, parents, and other key stakeholders. You will also play a pivotal role in the development and enforcement of IT strategies, processes, and initiatives, guaranteeing the seamless functioning of the institution's IT framework. Principal Duties: Swiftly address IT queries submitted via the support desk, providing first and second-tier support as necessary. Identify and troubleshoot technical issues effectively, with a protocol for escalating intricate matters to facilitate swift resolutions. Work in concert with First Line Technicians and the broader team to deliver superior IT support services. Record and oversee support tickets, maintaining detailed records and ensuring clear communication with users. Support the upkeep of the institution's AV equipment and offer technical assistance for various school events and assemblies. Aid in the oversight and deployment of mobile devices, ensuring secure management and access to essential resources. Required Skills and Experience: Proven background in a comparable IT support position, ideally within an academic setting. Technological expertise with Windows desktop OS, iOS, and Google Workspace. Knowledge of helpdesk or ticketing systems and experience with mobile device management (MDM) solutions. Exceptional problem-solving abilities with a knack for quick and effective issue resolution. Outstanding communication and team collaboration skills, with a proven track record of positive interactions within a team environment. Submit Your Application Now! About GreatFind Recruitment Here at GreatFind Recruitment, with 20 years EdTech experience, we specialise in Sourcing IT Talent for Education and the technology sector. Our clients include schools, multi-academy trusts, IT service providers, IT resellers, and educational software providers, Providing marketing, sales, technical, and operational professionals is our forte. At our agency, we know exactly what skills, personal attributes, and work experience our candidates need to succeed within our clients' businesses. We are an equal opportunity provider. Please note that as a result of the high volume of applications we receive, we may not be able to provide individual responses to each application. If you have not received any communication from us within three business days, please consider your application unsuccessful.
Mar 28, 2024
Full time
We're on the hunt for an energetic IT Support Technician to become part of our client's dedicated team in a highly respected educational institution. This role is a stellar chance for an ambitious individual eager to thrive in a vibrant and cooperative atmosphere. Great benefits including free lunches! Position Summary: You'll play a crucial role within the IT department as an IT Support Technician, reporting directly to the senior engineering team. Your main duty involves offering comprehensive first and second-level technical assistance to a diverse user group, including faculty, students, parents, and other key stakeholders. You will also play a pivotal role in the development and enforcement of IT strategies, processes, and initiatives, guaranteeing the seamless functioning of the institution's IT framework. Principal Duties: Swiftly address IT queries submitted via the support desk, providing first and second-tier support as necessary. Identify and troubleshoot technical issues effectively, with a protocol for escalating intricate matters to facilitate swift resolutions. Work in concert with First Line Technicians and the broader team to deliver superior IT support services. Record and oversee support tickets, maintaining detailed records and ensuring clear communication with users. Support the upkeep of the institution's AV equipment and offer technical assistance for various school events and assemblies. Aid in the oversight and deployment of mobile devices, ensuring secure management and access to essential resources. Required Skills and Experience: Proven background in a comparable IT support position, ideally within an academic setting. Technological expertise with Windows desktop OS, iOS, and Google Workspace. Knowledge of helpdesk or ticketing systems and experience with mobile device management (MDM) solutions. Exceptional problem-solving abilities with a knack for quick and effective issue resolution. Outstanding communication and team collaboration skills, with a proven track record of positive interactions within a team environment. Submit Your Application Now! About GreatFind Recruitment Here at GreatFind Recruitment, with 20 years EdTech experience, we specialise in Sourcing IT Talent for Education and the technology sector. Our clients include schools, multi-academy trusts, IT service providers, IT resellers, and educational software providers, Providing marketing, sales, technical, and operational professionals is our forte. At our agency, we know exactly what skills, personal attributes, and work experience our candidates need to succeed within our clients' businesses. We are an equal opportunity provider. Please note that as a result of the high volume of applications we receive, we may not be able to provide individual responses to each application. If you have not received any communication from us within three business days, please consider your application unsuccessful.
GreatFind Recruitment
Kingston Upon Thames, Surrey
We are recruiting a 2nd line Service Desk Engineer for a leading managed service provider in the education sector! Could this be you? This is a permanent position in the Surbiton Area with an excellent salary of up to £38,000! Apply today! Role Overview Responsible for managing the day-to-day essentials of a service desk and collaborating with other engineers to ensure fast and reliable ticket resolution as well as this you will be escalation point for 1st/2nd line. As directed by the management, you will also provide support and maintenance to client sites, maintaining the company's excellent reputation. Responsibilities: Provide hardware, software, and peripheral support for workstations and ICT equipment. Escalations: Advanced troubleshooting of issues that 1st/2nd line cannot resolve. Group Policy GPO. M365 troubleshooting, ie mail flow issues. Ability to create new WDS/MDT build images/sequences and add applications. Working on mini projects. Offering first- and second-line technical support to customers, mostly remotely, but also on-site when required. Configure email accounts and manage network-wide settings. Maintaining, updating, and supporting various ICT networks. Keep management informed about client requests for supplies and products. Create system-specific projects with open-source software. Install new PCs & other equipment as necessary. Provide support to school administrators and users regarding the school's IT systems. The installation, configuration and maintenance of antivirus software. Requirements: Experience working in a similar IT Support environment with a school or educational setting. Working knowledge of MDMs: MS Intune, Meraki device manager, Jamf School, Apple School Manager. Excellent understanding of Windows Server 2012 R2, 2016 and 2019, Active Directory, GPO, DHCP, DNS, Win10 / Win 11 / Mac OSX / iOS, Google Workspace for Education, Microsoft 365, Azure, Hyper-V and VMWare ESXi. Experienced in network communications and network switching hardware - diagnosing faults, configuring switches, and designing topologies efficiently. Excellent communication skills. Person Specification: Problem solver. Highly Organised. Analytically minded. About GreatFind Recruitment Here at GreatFind Recruitment, with 20 years EdTech experience, we specialise in Sourcing IT Talent for Education and the technology sector. Our clients include schools, multi-academy trusts, IT service providers, IT resellers, and educational software providers, Providing marketing, sales, technical, and operational professionals is our forte. At our agency, we know exactly what skills, personal attributes, and work experience our candidates need to succeed within our clients' businesses. We are an equal opportunity provider. Please note that as a result of the high volume of applications we receive, we may not be able to provide individual responses to each application. If you have not received any communication from us within three business days, please consider your application unsuccessful.
Mar 28, 2024
Full time
We are recruiting a 2nd line Service Desk Engineer for a leading managed service provider in the education sector! Could this be you? This is a permanent position in the Surbiton Area with an excellent salary of up to £38,000! Apply today! Role Overview Responsible for managing the day-to-day essentials of a service desk and collaborating with other engineers to ensure fast and reliable ticket resolution as well as this you will be escalation point for 1st/2nd line. As directed by the management, you will also provide support and maintenance to client sites, maintaining the company's excellent reputation. Responsibilities: Provide hardware, software, and peripheral support for workstations and ICT equipment. Escalations: Advanced troubleshooting of issues that 1st/2nd line cannot resolve. Group Policy GPO. M365 troubleshooting, ie mail flow issues. Ability to create new WDS/MDT build images/sequences and add applications. Working on mini projects. Offering first- and second-line technical support to customers, mostly remotely, but also on-site when required. Configure email accounts and manage network-wide settings. Maintaining, updating, and supporting various ICT networks. Keep management informed about client requests for supplies and products. Create system-specific projects with open-source software. Install new PCs & other equipment as necessary. Provide support to school administrators and users regarding the school's IT systems. The installation, configuration and maintenance of antivirus software. Requirements: Experience working in a similar IT Support environment with a school or educational setting. Working knowledge of MDMs: MS Intune, Meraki device manager, Jamf School, Apple School Manager. Excellent understanding of Windows Server 2012 R2, 2016 and 2019, Active Directory, GPO, DHCP, DNS, Win10 / Win 11 / Mac OSX / iOS, Google Workspace for Education, Microsoft 365, Azure, Hyper-V and VMWare ESXi. Experienced in network communications and network switching hardware - diagnosing faults, configuring switches, and designing topologies efficiently. Excellent communication skills. Person Specification: Problem solver. Highly Organised. Analytically minded. About GreatFind Recruitment Here at GreatFind Recruitment, with 20 years EdTech experience, we specialise in Sourcing IT Talent for Education and the technology sector. Our clients include schools, multi-academy trusts, IT service providers, IT resellers, and educational software providers, Providing marketing, sales, technical, and operational professionals is our forte. At our agency, we know exactly what skills, personal attributes, and work experience our candidates need to succeed within our clients' businesses. We are an equal opportunity provider. Please note that as a result of the high volume of applications we receive, we may not be able to provide individual responses to each application. If you have not received any communication from us within three business days, please consider your application unsuccessful.
Deskside Support Engineer - Birmingham (perm, office based) Reports to: IT Service Delivery Manager UK and Ireland To provide a professional on-site Second Line Deskside IT support service for the UK and Ireland offices. Responsibilities will include support of Microsoft desktop technologies, basic hardware troubleshooting, meeting room and computer room management, network patching and application support for core applications. To action incidents and requests escalated from first line support, in support of business requirements and to agreed support hours Monday to Friday. This should be in line with internal incident, change, configuration and project management processes to agreed Service Level Targets. The role is based in the Birmingham office and provides onsite support to all UK and Ireland offices. Travel to other offices as necessary in line with business requirements. All activity is logged and managed through the Service Management platform ServiceNow. Key responsibilities Incident / Request Management Provide support for all incidents and service requests for all IT systems/services. Providing support in person, over the phone and using MS Teams. Ensure that incidents and requests are resolved in a timely manner in line with Service Level Agreements (SLA). Escalate issues to 3rd line support as required, either to EMEA 3rd line or external service providers ensuring they are driven to meet service level targets and communicate the status via regular updates to the incident ticket and where necessary to Incident Management. End to end ownership of all IT incidents and requests with responsibility for all communication and the technical resolution. Follow the escalation process to ensure a consistent and professional IT support service is offered. Manage all user administration tasks such as joiners, leavers and changes. Customer Engagement Attend and Deliver Tech Expert events as and when requested. Provide proactive onsite training i.e. technology events, tips of the week etc. Provide support for client meetings and AV setup. General Operations Management Support of Desktop PC's, Laptops and local hardware devices. Management/Support of remote working. iPhone, iPad, Windows and Android Phone support. Manage onsite Server Room in line with IT Processes and tickets from EMEA Infrastructure team. Hardware Procurement. Salesforce Administration. Change and Configuration Management Follow the change management process to ensure changes to the Desktop infrastructure follows the agreed process and do not cause unplanned outages. Work on assigned tasks associated with the Change process. To manage and maintain the accuracy of the Desktop infrastructure components held in the Configuration Management Database by following the agreed configuration management process. Project Management Involved in project management process from inception through to transition to "business as usual" as the point of contact for Service Delivery team, as directed by line manager. Participate as a project resource as and when required to provide Desktop support and where required deliver the solution within agreed timescales. Ensure participation in project activity is approved. Qualifications and experience Soft Skills: Analytical problem-solving skills to follow an incident or problem through to resolution. Excellent Customer service skills. Experience of working in an ITIL environment preferred but not essential. Use initiative with a positive and can-do attitude. Identify business impacting incidents and escalate according via the escalation process. Ability to communicate effectively with a confident telephone manner. Excellent attention to detail and in all written communication. Tactful and diplomatic when dealing with pressurised situations. Able to manage own tasks across various areas and prioritise appropriately according to SLA to meet business deadlines. Ability to work effectively alone and within your team/group or project, under the appropriate supervision. Maintain good working relationships with all members of IT. Professional appearance and attitude at all times. Flexible approach to role including travel where required. Highly motivated, willing to continually update knowledge and skill set. Ability to liaise and communicate with all levels within IT and across the business. Technical Skills: ServiceNOW Microsoft Office 365 Microsoft Teams Microsoft Teams Telephony Microsoft Windows 8/Windows 10/Windows 11 Microsoft Active Directory administration Salesforce Exchange administration Knowledge of ADSL and Wi-Fi technologies Knowledge of Apple and Android Mobile devices Knowledge of networking concepts Knowledge of all core applications including but not limited to: Citrix Cisco Telephony Printing Email archiving solutions SCCM Knowledge of remote working solutions such as Broadband, 3GG and VPN's (virtual private network) Knowledge of building PC's and troubleshooting support issues Documentation skills: Knowledge Article Creation Deliverables and Measureables Provide a professional, approachable and technical IT support service to the company. Ownership of all incidents and service requests managed by 2nd line. 85% of incidents resolved within OLA. 90% of incidents resolved within SLA. 90% of incidents responded to with OLA. Feedback from team members and customer satisfaction questionnaires. Regular performance and development review.
Mar 28, 2024
Full time
Deskside Support Engineer - Birmingham (perm, office based) Reports to: IT Service Delivery Manager UK and Ireland To provide a professional on-site Second Line Deskside IT support service for the UK and Ireland offices. Responsibilities will include support of Microsoft desktop technologies, basic hardware troubleshooting, meeting room and computer room management, network patching and application support for core applications. To action incidents and requests escalated from first line support, in support of business requirements and to agreed support hours Monday to Friday. This should be in line with internal incident, change, configuration and project management processes to agreed Service Level Targets. The role is based in the Birmingham office and provides onsite support to all UK and Ireland offices. Travel to other offices as necessary in line with business requirements. All activity is logged and managed through the Service Management platform ServiceNow. Key responsibilities Incident / Request Management Provide support for all incidents and service requests for all IT systems/services. Providing support in person, over the phone and using MS Teams. Ensure that incidents and requests are resolved in a timely manner in line with Service Level Agreements (SLA). Escalate issues to 3rd line support as required, either to EMEA 3rd line or external service providers ensuring they are driven to meet service level targets and communicate the status via regular updates to the incident ticket and where necessary to Incident Management. End to end ownership of all IT incidents and requests with responsibility for all communication and the technical resolution. Follow the escalation process to ensure a consistent and professional IT support service is offered. Manage all user administration tasks such as joiners, leavers and changes. Customer Engagement Attend and Deliver Tech Expert events as and when requested. Provide proactive onsite training i.e. technology events, tips of the week etc. Provide support for client meetings and AV setup. General Operations Management Support of Desktop PC's, Laptops and local hardware devices. Management/Support of remote working. iPhone, iPad, Windows and Android Phone support. Manage onsite Server Room in line with IT Processes and tickets from EMEA Infrastructure team. Hardware Procurement. Salesforce Administration. Change and Configuration Management Follow the change management process to ensure changes to the Desktop infrastructure follows the agreed process and do not cause unplanned outages. Work on assigned tasks associated with the Change process. To manage and maintain the accuracy of the Desktop infrastructure components held in the Configuration Management Database by following the agreed configuration management process. Project Management Involved in project management process from inception through to transition to "business as usual" as the point of contact for Service Delivery team, as directed by line manager. Participate as a project resource as and when required to provide Desktop support and where required deliver the solution within agreed timescales. Ensure participation in project activity is approved. Qualifications and experience Soft Skills: Analytical problem-solving skills to follow an incident or problem through to resolution. Excellent Customer service skills. Experience of working in an ITIL environment preferred but not essential. Use initiative with a positive and can-do attitude. Identify business impacting incidents and escalate according via the escalation process. Ability to communicate effectively with a confident telephone manner. Excellent attention to detail and in all written communication. Tactful and diplomatic when dealing with pressurised situations. Able to manage own tasks across various areas and prioritise appropriately according to SLA to meet business deadlines. Ability to work effectively alone and within your team/group or project, under the appropriate supervision. Maintain good working relationships with all members of IT. Professional appearance and attitude at all times. Flexible approach to role including travel where required. Highly motivated, willing to continually update knowledge and skill set. Ability to liaise and communicate with all levels within IT and across the business. Technical Skills: ServiceNOW Microsoft Office 365 Microsoft Teams Microsoft Teams Telephony Microsoft Windows 8/Windows 10/Windows 11 Microsoft Active Directory administration Salesforce Exchange administration Knowledge of ADSL and Wi-Fi technologies Knowledge of Apple and Android Mobile devices Knowledge of networking concepts Knowledge of all core applications including but not limited to: Citrix Cisco Telephony Printing Email archiving solutions SCCM Knowledge of remote working solutions such as Broadband, 3GG and VPN's (virtual private network) Knowledge of building PC's and troubleshooting support issues Documentation skills: Knowledge Article Creation Deliverables and Measureables Provide a professional, approachable and technical IT support service to the company. Ownership of all incidents and service requests managed by 2nd line. 85% of incidents resolved within OLA. 90% of incidents resolved within SLA. 90% of incidents responded to with OLA. Feedback from team members and customer satisfaction questionnaires. Regular performance and development review.
SEO & PPC Specialist Competitive Salary Margate, Kent Office Based Permanent Full Time Benefits Finish at 3pm Every Friday Great salary (sorry, we are not able to advertise it, but happy to disclose on an initial call! Contributory Pension 50% Staff Discount 33 Days Holiday Are you looking for a new and exciting job as a SEO & PPC Specialist working for a market leading, iconic brand in the heart of Thanet? Do you have: A passion for SEO & PPC and wider digital marketing Enthusiasm for the brands you work with High attention to detail This is a new role bought about by the expansion and growth of their direct-to-consumer offering. This role will assist in the planning, execution and optimisation of both SEO and PPC activities across a range of brands within the business. You will work with the brand marketing teams and various functions of the online team to coordinate activities across a range of channels, and update these regularly to optimise performance. The Job SEO & PPC Specialist Define and implement on-page SEO best practice, ensuring website content is optimised for user experience and search engine visibility Define technical SEO best practice and identify areas for improvements including site speed and mobile responsiveness. Work with the engineering team to roll out enhancements Track, analyse, and report on data to measure SEO effectiveness Conduct keyword research to identify opportunities to optimise existing content Stay up-to-date with the latest search engine algorithm changes and SEO industry trends Work closely with the cross-functional team of developers, product managers, product marketers, and designers to ensure the successful implementation of SEO strategies Be responsible for day-to-day optimisation and management of all Google Ads campaigns to deliver on KPIs and improve return on investment for our client s range of brands. Spot new opportunities within the PPC environment and present ways in which we can apply to our brands Coordinate reporting and performance analysis of all activities in order to make recommendations and optimise ROI Work with European and US Ecommerce Executives on non-UK campaigns Support the wider Online Team on an ad-hoc basis to cover absences or workloads in peak periods. Your Skills & Profile SEO & PPC Specialist Several years SEO & PPC experience, with a proven track record of success in improving organic search and PPC performance Strong analytical skills and experience with SEO tools such as Google Analytics, Google Search Console, SEMRush (or similar) Extensive experience with Google Ads you will be the company s main Google Ads technician and therefore your knowledge of Google Ads will be second-to-none Experience of working with and managing relationships with third party agencies Proficiency in Google Analytics and Excel with the ability to report on monthly campaign performance and provide actionable recommendations and insights Self-motivated with good organisational skills and time management Proficiency in Microsoft Outlook, Word and Excel Ability to adapt to changing priorities and commercial requirements To find out more please call Jane Westin Par values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment Agency Due to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience. If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion. Do not hesitate to contact us about this or any other roles.
Mar 28, 2024
Full time
SEO & PPC Specialist Competitive Salary Margate, Kent Office Based Permanent Full Time Benefits Finish at 3pm Every Friday Great salary (sorry, we are not able to advertise it, but happy to disclose on an initial call! Contributory Pension 50% Staff Discount 33 Days Holiday Are you looking for a new and exciting job as a SEO & PPC Specialist working for a market leading, iconic brand in the heart of Thanet? Do you have: A passion for SEO & PPC and wider digital marketing Enthusiasm for the brands you work with High attention to detail This is a new role bought about by the expansion and growth of their direct-to-consumer offering. This role will assist in the planning, execution and optimisation of both SEO and PPC activities across a range of brands within the business. You will work with the brand marketing teams and various functions of the online team to coordinate activities across a range of channels, and update these regularly to optimise performance. The Job SEO & PPC Specialist Define and implement on-page SEO best practice, ensuring website content is optimised for user experience and search engine visibility Define technical SEO best practice and identify areas for improvements including site speed and mobile responsiveness. Work with the engineering team to roll out enhancements Track, analyse, and report on data to measure SEO effectiveness Conduct keyword research to identify opportunities to optimise existing content Stay up-to-date with the latest search engine algorithm changes and SEO industry trends Work closely with the cross-functional team of developers, product managers, product marketers, and designers to ensure the successful implementation of SEO strategies Be responsible for day-to-day optimisation and management of all Google Ads campaigns to deliver on KPIs and improve return on investment for our client s range of brands. Spot new opportunities within the PPC environment and present ways in which we can apply to our brands Coordinate reporting and performance analysis of all activities in order to make recommendations and optimise ROI Work with European and US Ecommerce Executives on non-UK campaigns Support the wider Online Team on an ad-hoc basis to cover absences or workloads in peak periods. Your Skills & Profile SEO & PPC Specialist Several years SEO & PPC experience, with a proven track record of success in improving organic search and PPC performance Strong analytical skills and experience with SEO tools such as Google Analytics, Google Search Console, SEMRush (or similar) Extensive experience with Google Ads you will be the company s main Google Ads technician and therefore your knowledge of Google Ads will be second-to-none Experience of working with and managing relationships with third party agencies Proficiency in Google Analytics and Excel with the ability to report on monthly campaign performance and provide actionable recommendations and insights Self-motivated with good organisational skills and time management Proficiency in Microsoft Outlook, Word and Excel Ability to adapt to changing priorities and commercial requirements To find out more please call Jane Westin Par values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment Agency Due to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience. If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion. Do not hesitate to contact us about this or any other roles.
Second Line Technician needed to cover one of our clients Schools in the Esher area. We are a leading managed service provider in the Education Sector, and are looking for a Second Line Technician to join our very busy, expanding team supporting IT in the Esher Area. This is an exciting op portunity for a Technician to join a highly recognized and always expanding IT solutions and managed service provider, working for a company that puts engineering excellence first. Our requirement is for an Technician with some background in supporting infrastructures and Microsoft technologies. You will be working in an educational environment with a team of dedicated professionals. Our team of experienced seniors will be supporting you either remotely or as a site visit, enabling you to further your career within the sector and provide an outstanding service to our clients. Your responsibilities will include: Under the guidance of the Network Manager: provide specialist ICT support that ensures the school establishes and maintains high quality learning facilities. Take a lead role supporting multiple remote sites personally, working solo. Connect-up and check hardware for normal operation. Set-up a suitable desktop environment for users of a standalone or networked PC. Install all software applications as required. Perform set-up and checking of networked PC's. Perform maintenance task for user accounts. Use simple utilities to change information on the intranet. Provide a good level of technical expertise to all assigned customer networks, To use our ticket-based system to manage and resolve problems. To identify areas of Growth within the school from a Technical and Engineering front and escalate this to the account manager. Ability to effectively communicate (verbally and in writing) technical information to the client and commercial information to the account manager. To do complete our regular checks on our client systems. Requirements Experience in a helpdesk or support environment. Microsoft Server Skills are desirable. Professional and polished communication skills. Experience in the education sector is desirable but not essential. Must have a clean and valid DBS disclosure. Keen desire to learn and expand on your existing knowledge/ skills. Benefits and Opportunities We can offer you: An environment that is underpinned by a passionate, people driven company. It is our mission to support and develop our staff. Exceptional career development and advancement opportunities including Microsoft/Apple training. Opportunities to gain experience in high level IT projects. The potential to progress to the senior levels of our management team. A remuneration scale that encourages and rewards progression and improvement. 25 Days Holiday (loyalty service holiday scheme). Sage Benefits. If you are interested in this role and would like to find out more, we would love to hear from you.
Mar 28, 2024
Full time
Second Line Technician needed to cover one of our clients Schools in the Esher area. We are a leading managed service provider in the Education Sector, and are looking for a Second Line Technician to join our very busy, expanding team supporting IT in the Esher Area. This is an exciting op portunity for a Technician to join a highly recognized and always expanding IT solutions and managed service provider, working for a company that puts engineering excellence first. Our requirement is for an Technician with some background in supporting infrastructures and Microsoft technologies. You will be working in an educational environment with a team of dedicated professionals. Our team of experienced seniors will be supporting you either remotely or as a site visit, enabling you to further your career within the sector and provide an outstanding service to our clients. Your responsibilities will include: Under the guidance of the Network Manager: provide specialist ICT support that ensures the school establishes and maintains high quality learning facilities. Take a lead role supporting multiple remote sites personally, working solo. Connect-up and check hardware for normal operation. Set-up a suitable desktop environment for users of a standalone or networked PC. Install all software applications as required. Perform set-up and checking of networked PC's. Perform maintenance task for user accounts. Use simple utilities to change information on the intranet. Provide a good level of technical expertise to all assigned customer networks, To use our ticket-based system to manage and resolve problems. To identify areas of Growth within the school from a Technical and Engineering front and escalate this to the account manager. Ability to effectively communicate (verbally and in writing) technical information to the client and commercial information to the account manager. To do complete our regular checks on our client systems. Requirements Experience in a helpdesk or support environment. Microsoft Server Skills are desirable. Professional and polished communication skills. Experience in the education sector is desirable but not essential. Must have a clean and valid DBS disclosure. Keen desire to learn and expand on your existing knowledge/ skills. Benefits and Opportunities We can offer you: An environment that is underpinned by a passionate, people driven company. It is our mission to support and develop our staff. Exceptional career development and advancement opportunities including Microsoft/Apple training. Opportunities to gain experience in high level IT projects. The potential to progress to the senior levels of our management team. A remuneration scale that encourages and rewards progression and improvement. 25 Days Holiday (loyalty service holiday scheme). Sage Benefits. If you are interested in this role and would like to find out more, we would love to hear from you.
Arcas Technology is partnered with a leading construction company based in London who are currently looking for an experienced IT Support Engineer to join their business on a permanent basis. The successful candidate will provide first and second-line technical support to ensure the efficient operation of their organisation's IT infrastructure. This role involves supporting a variety of technologies and tools, including O365, Teams, Azure, Intune, Windows 10, Windows 11, Sonicwall VPN, AV/VC equipment, and more. Additionally, the role includes setting up construction sites within London with internet access and print capabilities. Responsibilities: 1st and 2nd Line Support: Provide first and second-line technical support to end-users, troubleshooting and resolving hardware and software issues. Infrastructure Support: Assist with the maintenance and troubleshooting of our IT infrastructure, including but not limited to O365, Teams, Azure, Intune, Windows 10, and Windows 11. Laptop/IOS Device Preparation: Image and prepare laptops and IOS devices for new employees, ensuring they have the necessary software and settings. AV/VC Equipment Support: Assist with the setup and troubleshooting of audio-visual and video conferencing equipment in meeting rooms. VPN Support: Support and maintain the Sonicwall VPN, ensuring secure and reliable remote access for employees. Software Deployment: Deploy new software applications to end-user devices, ensuring proper installation and functionality. Hardware Refresh Project: Contribute to and support company-wide hardware refresh projects, including Windows 11 upgrades and ensuring smooth transitions for end-users. Desk Side Support: Provide hands-on support to end-users at their desks when needed. Log support tickets, resolve issues, and escalate to 3rd line support when necessary. Mobile Device Management: Set up iPhones using Intune Mobile Device Management (MDM), ensuring security and compliance. Construction Site IT Setup: Set up construction sites with internet access and printing capabilities, ensuring that remote locations have the necessary IT infrastructure. Experience Required: Proven experience in technical support and infrastructure maintenance. Proficiency in O365, Teams, Azure, Intune, Windows 10, Windows 11, and Sonicwall VPN. Familiarity with imaging and preparing laptops and IOS devices. Knowledge of AV/VC equipment and video conferencing solutions. Experience with software deployment and managing hardware refresh projects. Strong problem-solving and troubleshooting skills. Excellent communication and interpersonal abilities. Ability to work effectively in a fast-paced and dynamic environment. If you feel that you're a good fit for this role then please forward your CV to Andy Dale at Arcas Technology.
Mar 28, 2024
Full time
Arcas Technology is partnered with a leading construction company based in London who are currently looking for an experienced IT Support Engineer to join their business on a permanent basis. The successful candidate will provide first and second-line technical support to ensure the efficient operation of their organisation's IT infrastructure. This role involves supporting a variety of technologies and tools, including O365, Teams, Azure, Intune, Windows 10, Windows 11, Sonicwall VPN, AV/VC equipment, and more. Additionally, the role includes setting up construction sites within London with internet access and print capabilities. Responsibilities: 1st and 2nd Line Support: Provide first and second-line technical support to end-users, troubleshooting and resolving hardware and software issues. Infrastructure Support: Assist with the maintenance and troubleshooting of our IT infrastructure, including but not limited to O365, Teams, Azure, Intune, Windows 10, and Windows 11. Laptop/IOS Device Preparation: Image and prepare laptops and IOS devices for new employees, ensuring they have the necessary software and settings. AV/VC Equipment Support: Assist with the setup and troubleshooting of audio-visual and video conferencing equipment in meeting rooms. VPN Support: Support and maintain the Sonicwall VPN, ensuring secure and reliable remote access for employees. Software Deployment: Deploy new software applications to end-user devices, ensuring proper installation and functionality. Hardware Refresh Project: Contribute to and support company-wide hardware refresh projects, including Windows 11 upgrades and ensuring smooth transitions for end-users. Desk Side Support: Provide hands-on support to end-users at their desks when needed. Log support tickets, resolve issues, and escalate to 3rd line support when necessary. Mobile Device Management: Set up iPhones using Intune Mobile Device Management (MDM), ensuring security and compliance. Construction Site IT Setup: Set up construction sites with internet access and printing capabilities, ensuring that remote locations have the necessary IT infrastructure. Experience Required: Proven experience in technical support and infrastructure maintenance. Proficiency in O365, Teams, Azure, Intune, Windows 10, Windows 11, and Sonicwall VPN. Familiarity with imaging and preparing laptops and IOS devices. Knowledge of AV/VC equipment and video conferencing solutions. Experience with software deployment and managing hardware refresh projects. Strong problem-solving and troubleshooting skills. Excellent communication and interpersonal abilities. Ability to work effectively in a fast-paced and dynamic environment. If you feel that you're a good fit for this role then please forward your CV to Andy Dale at Arcas Technology.
Field Engineer - IT Support Location: Remote working / field work - Devon & Cornwall PAY: 132 - 174 per day. One of our government sector clients is looking for a Field Engineer to provide IT Support to multiple locations across Devon & Cornwall. You will be responsible for delivering successful technical resolutions to end user customer end user device issues escalated by first line/second line that require a physical presence. This position provides working from home opportunities and field work across multiple sites, which allows for a great work life balance. Essential Skills: Experience working on ITIL process. Experience with Windows Operating Systems. Experience with Active directory, deployment and troubleshooting skills. Any experience of field work would be an advantage, but not essential A driving license is essential This is an urgent vacancy where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your CV or send it (url removed) Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Mar 28, 2024
Contractor
Field Engineer - IT Support Location: Remote working / field work - Devon & Cornwall PAY: 132 - 174 per day. One of our government sector clients is looking for a Field Engineer to provide IT Support to multiple locations across Devon & Cornwall. You will be responsible for delivering successful technical resolutions to end user customer end user device issues escalated by first line/second line that require a physical presence. This position provides working from home opportunities and field work across multiple sites, which allows for a great work life balance. Essential Skills: Experience working on ITIL process. Experience with Windows Operating Systems. Experience with Active directory, deployment and troubleshooting skills. Any experience of field work would be an advantage, but not essential A driving license is essential This is an urgent vacancy where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your CV or send it (url removed) Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Job title: Field Engineer Location: Devon & Cornwall Rate: 178 per day inside ir35 Contract: 3 months Candidates must be willing and eligible to go through SC and NPVV3 clearance for this role. Travel to numerous customer sites across Devon and Cornwall is required. I am looking for a Desktop Support Field Engineer for a client of mine who are a leading IT and telecoms company within the central government space. You will join their managed service team providing Incident support and change to End User Devices as part of the End User Workplace services tower. Responsibilities: As a Field Engineer, you will be delivering successful technical resolutions to end user customer end user device issues escalated by first line/second line as require physical presence. Utilise experience and evolving technical ability to restore normal service to users as quickly as possible. Problem solving and application of technical knowledge to unknown issues. 3rd party hardware warranty management and repair As a Field Engineer, you'll deal with customer requests in line with Service definitions and SLA's. Provide technical installation knowledge to complete change (HIMACs) requests within SLA Delivery of End User Device elements of Projects with agreed SLAs Own and maintain the ITIL process/s Required Skill (Ideally at least 2 of the following): Competent Windows Operating System skills Active Directory, Group Policy troubleshooting and Client-Side networking. Competent MS SCCM deployment, troubleshoot and support skills. Competent client application installation and troubleshooting skills. Mobile Device Management, build and deployment Certified Lenovo Warranty professional. If you are interested in this Field Engineer role or wish to apply, please feel free to reply to this advert or call me on (phone number removed).
Mar 28, 2024
Contractor
Job title: Field Engineer Location: Devon & Cornwall Rate: 178 per day inside ir35 Contract: 3 months Candidates must be willing and eligible to go through SC and NPVV3 clearance for this role. Travel to numerous customer sites across Devon and Cornwall is required. I am looking for a Desktop Support Field Engineer for a client of mine who are a leading IT and telecoms company within the central government space. You will join their managed service team providing Incident support and change to End User Devices as part of the End User Workplace services tower. Responsibilities: As a Field Engineer, you will be delivering successful technical resolutions to end user customer end user device issues escalated by first line/second line as require physical presence. Utilise experience and evolving technical ability to restore normal service to users as quickly as possible. Problem solving and application of technical knowledge to unknown issues. 3rd party hardware warranty management and repair As a Field Engineer, you'll deal with customer requests in line with Service definitions and SLA's. Provide technical installation knowledge to complete change (HIMACs) requests within SLA Delivery of End User Device elements of Projects with agreed SLAs Own and maintain the ITIL process/s Required Skill (Ideally at least 2 of the following): Competent Windows Operating System skills Active Directory, Group Policy troubleshooting and Client-Side networking. Competent MS SCCM deployment, troubleshoot and support skills. Competent client application installation and troubleshooting skills. Mobile Device Management, build and deployment Certified Lenovo Warranty professional. If you are interested in this Field Engineer role or wish to apply, please feel free to reply to this advert or call me on (phone number removed).