Title: IT Desktop SupportThe COMPANYOur client is a well established Global manufacturer of power generation/turbines/combustion to a myriad of industries including Marine, Petrochemical, Waste to Energy, Hospitals, Education, Offshore Oil & Gas, Power Generation, etc. Their market leading comprehensive product range means that they have gained an enviable global reputation synonymous with excellence in the countries that utilise their products/services. We are proud to be an integral part of their ongoing expansion, providing them with suitable local staff to complement their outstanding existingteam.The ROLESupporting employees based within the UK Office and overseas, working closely with the IT Team in the American HQ. With the support of the onsite IT Manager you will be required to resolve internal issues via phone, email, and remote support. Duties will include; Resolving End User Issues Setting up new computers Creating new users Resetting passwords Tracking Issues Desk-side Support Documentation Helpdesk Ticketing using Dell KACE System Hardware Setup & Breakdown Imaging Computers Software InstallationThe CANDIDATEThe successful candidate will be an enthusiastic and likeable team player who takes pride in their work possessing; IT Support desk/First Tier Support experience Good IT qualifications Background troubleshooting Windows 10 / 11 Desktop Operating systems Basic networking (TCP/IP, DNS, routers, switches, firewalls, VPN, Wireless technologies) knowledge Can confidently fix hardware breaks. Hyper-V/VM Ware understanding Strong problem solving skills Great customer service skillset Salary: Depending on experience + Excellent Package PACKAGE includes;Pension Health CareLife InsuranceCritical Illness CoverAll from start dateThis role is commutable from:PeterboroughGranthamStamfordBourneMarket DeepingDeeping St JamesGlintonCorbyOundleWansfordOakhamColsterworthCorby GlenLangtoftBastonUppinghamWitteringBarnackKing's CliffeSouth WithamAlternative Titles: 1st Line, IT Technician, 2nd Line Support, Help Desk, IT SupportMana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike.INAND1
Apr 17, 2024
Full time
Title: IT Desktop SupportThe COMPANYOur client is a well established Global manufacturer of power generation/turbines/combustion to a myriad of industries including Marine, Petrochemical, Waste to Energy, Hospitals, Education, Offshore Oil & Gas, Power Generation, etc. Their market leading comprehensive product range means that they have gained an enviable global reputation synonymous with excellence in the countries that utilise their products/services. We are proud to be an integral part of their ongoing expansion, providing them with suitable local staff to complement their outstanding existingteam.The ROLESupporting employees based within the UK Office and overseas, working closely with the IT Team in the American HQ. With the support of the onsite IT Manager you will be required to resolve internal issues via phone, email, and remote support. Duties will include; Resolving End User Issues Setting up new computers Creating new users Resetting passwords Tracking Issues Desk-side Support Documentation Helpdesk Ticketing using Dell KACE System Hardware Setup & Breakdown Imaging Computers Software InstallationThe CANDIDATEThe successful candidate will be an enthusiastic and likeable team player who takes pride in their work possessing; IT Support desk/First Tier Support experience Good IT qualifications Background troubleshooting Windows 10 / 11 Desktop Operating systems Basic networking (TCP/IP, DNS, routers, switches, firewalls, VPN, Wireless technologies) knowledge Can confidently fix hardware breaks. Hyper-V/VM Ware understanding Strong problem solving skills Great customer service skillset Salary: Depending on experience + Excellent Package PACKAGE includes;Pension Health CareLife InsuranceCritical Illness CoverAll from start dateThis role is commutable from:PeterboroughGranthamStamfordBourneMarket DeepingDeeping St JamesGlintonCorbyOundleWansfordOakhamColsterworthCorby GlenLangtoftBastonUppinghamWitteringBarnackKing's CliffeSouth WithamAlternative Titles: 1st Line, IT Technician, 2nd Line Support, Help Desk, IT SupportMana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike.INAND1
Title: IT Desktop Support The COMPANY Our client is a well established Global manufacturer of power generation/turbines/combustion to a myriad of industries including Marine, Petrochemical, Waste to Energy, Hospitals, Education, Offshore Oil & Gas, Power Generation, etc. Their market leading comprehensive product range means that they have gained an enviable global reputation synonymous with excellence in the countries that utilise their products/services. We are proud to be an integral part of their ongoing expansion, providing them with suitable local staff to complement their outstanding existing team. The ROLE Supporting employees based within the UK Office and overseas, working closely with the IT Team in the American HQ. With the support of the onsite IT Manager you will be required to resolve internal issues via phone, email, and remote support. Duties will include; Resolving End User Issues Setting up new computers Creating new users Resetting passwords Tracking Issues Desk-side Support Documentation Helpdesk Ticketing using Dell KACE System Hardware Setup & Breakdown Imaging Computers Software Installation The CANDIDATE The successful candidate will be an enthusiastic and likeable team player who takes pride in their work possessing; IT Support desk/First Tier Support experience Good IT qualifications Background troubleshooting Windows 10 / 11 Desktop Operating systems Basic networking (TCP/IP, DNS, routers, switches, firewalls, VPN, Wireless technologies) knowledge Can confidently fix hardware breaks. Hyper-V/VM Ware understanding Strong problem solving skills Great customer service skillset Salary: Depending on experience + Excellent Package PACKAGE includes; Pension Health Care Life Insurance Critical Illness Cover All from start date This role is commutable from: Peterborough Grantham Stamford Bourne Market Deeping Deeping St James Glinton Corby Oundle Wansford Oakham Colsterworth Corby Glen Langtoft Baston Uppingham Wittering Barnack King's Cliffe South Witham Alternative Titles: 1st Line, IT Technician, 2nd Line Support, Help Desk, IT Support Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike. INAND1
Apr 17, 2024
Full time
Title: IT Desktop Support The COMPANY Our client is a well established Global manufacturer of power generation/turbines/combustion to a myriad of industries including Marine, Petrochemical, Waste to Energy, Hospitals, Education, Offshore Oil & Gas, Power Generation, etc. Their market leading comprehensive product range means that they have gained an enviable global reputation synonymous with excellence in the countries that utilise their products/services. We are proud to be an integral part of their ongoing expansion, providing them with suitable local staff to complement their outstanding existing team. The ROLE Supporting employees based within the UK Office and overseas, working closely with the IT Team in the American HQ. With the support of the onsite IT Manager you will be required to resolve internal issues via phone, email, and remote support. Duties will include; Resolving End User Issues Setting up new computers Creating new users Resetting passwords Tracking Issues Desk-side Support Documentation Helpdesk Ticketing using Dell KACE System Hardware Setup & Breakdown Imaging Computers Software Installation The CANDIDATE The successful candidate will be an enthusiastic and likeable team player who takes pride in their work possessing; IT Support desk/First Tier Support experience Good IT qualifications Background troubleshooting Windows 10 / 11 Desktop Operating systems Basic networking (TCP/IP, DNS, routers, switches, firewalls, VPN, Wireless technologies) knowledge Can confidently fix hardware breaks. Hyper-V/VM Ware understanding Strong problem solving skills Great customer service skillset Salary: Depending on experience + Excellent Package PACKAGE includes; Pension Health Care Life Insurance Critical Illness Cover All from start date This role is commutable from: Peterborough Grantham Stamford Bourne Market Deeping Deeping St James Glinton Corby Oundle Wansford Oakham Colsterworth Corby Glen Langtoft Baston Uppingham Wittering Barnack King's Cliffe South Witham Alternative Titles: 1st Line, IT Technician, 2nd Line Support, Help Desk, IT Support Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike. INAND1
Are you looking to provide world class infrastructure support to a range of exceptional clients? Do you want to work for a company that provides you with the tools and training to succeed to the next level of your career? Are you all about top quality work and providing the best client experience? If you are looking for a role where you can provide world class day-to-day front-end support, including resolving incidents and fulfilling service requests to minimise client disruption, then this could be the one for you. This role is pivotal to the daily operation of the business, ensuring that clients' requirements are met accurately and efficiently. This is 40hrs per week, Mon Fri, 8am -5pm. There will be a requirement to be flexible and available at weekends. 75% of your time will be spent attending client sites with the remaining 25% office based in Cambridgeshire. In return you will get Annual leave 33days (inc. 8 bank hols) 24/7 Free access to all courses on Udemy for Business 5% & 5% Pension. 4x Death in service Store discounts. Cycle to work. EV scheme (after 2 years service) Referral programme Free onsite parking Duties & Responsibilities of the Infrastructure Engineer: Work as a technically experienced and knowledgeable member of the Infrastructure Team. Provide prompt, accurate, and consistent communication to colleagues and clients. Learn and understand every intricate detail of a client or collection of clients' systems and infrastructures and update and maintain client documentation. As a key member of the onboarding team you will be responsible for assessing and comprehensively documenting current systems and infrastructure. Investigate, diagnose, and resolve technical incidents, escalating appropriately within the infrastructure team for collaboration where necessary. Guide and support 1st, 2nd, and 3rd Line Service Desk Analysts, as well as Field Service Technicians, mentoring and coaching to enhance skills and abilities and creating documentation. Excel and perform comfortably to high standards with little intervention and assistance. Continuously improve knowledge and understanding across the various software and hardware technologies. Liaise with 3rd party support for ticket resolution as appropriate. Work with our Sales team to advise on and propose improvements to client infrastructures/systems. Travel to and from client sites across the UK (some overnight stays possible) leading the technical installation, implementation and delivery of projects and management and resolution of problem incidents. What you will need to succeed as an Infrastructure Engineer: Relevant IT qualification for example NVQ, Diploma or Degree. MCSA Windows Server 2016-22 or equivalent MTA: Networking, Security and Windows Server Administrator Fundamental. Microsoft Certified: Azure Fundamentals Microsoft 365 Certified: Fundamentals or equivalent Microsoft Exchange qualifications Working knowledge and experience of Windows Server, Windows Desktop, Microsoft Exchange, Remote Desktop Services and Active Directory. A strong understanding of IT Networking principals such as DNS, DHCP, TCP/IP, WAN, LAN, WLAN, VLAN and Wi-Fi topologies. Previous experience in managing various Firewall technologies -Checkpoint, Meraki, Sophos, Watchguard and Fortinet. Virtualization technologies -VMWare, Hyper-V, Citrix. Experience in cloud technologies such as Azure, AWS and Google Cloud. Microsoft 365 knowledge and experience -MFA, SSO, OneDrive, Teams, SharePoint, In Tune, Entra / Entra Cloud Sync. Backup/ disaster recovery- Cove data protection, Veeam. Endpoint Security and Management - SentinelOne. Experience designing, installing, and supporting VOiP systems and technologies. Experience of working with a variety of clients across multiple industries. Expert knowledge of mobile phone devices, both apple and android, and hardware such as printers and Bluetooth peripherals. A good understanding of GDPR principals. Core understanding of Cyber Security principals. If you are interested in finding out more about this position, please contact Daniel for a chat on (phone number removed) or apply now. If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy.
Apr 17, 2024
Full time
Are you looking to provide world class infrastructure support to a range of exceptional clients? Do you want to work for a company that provides you with the tools and training to succeed to the next level of your career? Are you all about top quality work and providing the best client experience? If you are looking for a role where you can provide world class day-to-day front-end support, including resolving incidents and fulfilling service requests to minimise client disruption, then this could be the one for you. This role is pivotal to the daily operation of the business, ensuring that clients' requirements are met accurately and efficiently. This is 40hrs per week, Mon Fri, 8am -5pm. There will be a requirement to be flexible and available at weekends. 75% of your time will be spent attending client sites with the remaining 25% office based in Cambridgeshire. In return you will get Annual leave 33days (inc. 8 bank hols) 24/7 Free access to all courses on Udemy for Business 5% & 5% Pension. 4x Death in service Store discounts. Cycle to work. EV scheme (after 2 years service) Referral programme Free onsite parking Duties & Responsibilities of the Infrastructure Engineer: Work as a technically experienced and knowledgeable member of the Infrastructure Team. Provide prompt, accurate, and consistent communication to colleagues and clients. Learn and understand every intricate detail of a client or collection of clients' systems and infrastructures and update and maintain client documentation. As a key member of the onboarding team you will be responsible for assessing and comprehensively documenting current systems and infrastructure. Investigate, diagnose, and resolve technical incidents, escalating appropriately within the infrastructure team for collaboration where necessary. Guide and support 1st, 2nd, and 3rd Line Service Desk Analysts, as well as Field Service Technicians, mentoring and coaching to enhance skills and abilities and creating documentation. Excel and perform comfortably to high standards with little intervention and assistance. Continuously improve knowledge and understanding across the various software and hardware technologies. Liaise with 3rd party support for ticket resolution as appropriate. Work with our Sales team to advise on and propose improvements to client infrastructures/systems. Travel to and from client sites across the UK (some overnight stays possible) leading the technical installation, implementation and delivery of projects and management and resolution of problem incidents. What you will need to succeed as an Infrastructure Engineer: Relevant IT qualification for example NVQ, Diploma or Degree. MCSA Windows Server 2016-22 or equivalent MTA: Networking, Security and Windows Server Administrator Fundamental. Microsoft Certified: Azure Fundamentals Microsoft 365 Certified: Fundamentals or equivalent Microsoft Exchange qualifications Working knowledge and experience of Windows Server, Windows Desktop, Microsoft Exchange, Remote Desktop Services and Active Directory. A strong understanding of IT Networking principals such as DNS, DHCP, TCP/IP, WAN, LAN, WLAN, VLAN and Wi-Fi topologies. Previous experience in managing various Firewall technologies -Checkpoint, Meraki, Sophos, Watchguard and Fortinet. Virtualization technologies -VMWare, Hyper-V, Citrix. Experience in cloud technologies such as Azure, AWS and Google Cloud. Microsoft 365 knowledge and experience -MFA, SSO, OneDrive, Teams, SharePoint, In Tune, Entra / Entra Cloud Sync. Backup/ disaster recovery- Cove data protection, Veeam. Endpoint Security and Management - SentinelOne. Experience designing, installing, and supporting VOiP systems and technologies. Experience of working with a variety of clients across multiple industries. Expert knowledge of mobile phone devices, both apple and android, and hardware such as printers and Bluetooth peripherals. A good understanding of GDPR principals. Core understanding of Cyber Security principals. If you are interested in finding out more about this position, please contact Daniel for a chat on (phone number removed) or apply now. If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy.
Are you looking to provide world class infrastructure support to a range of exceptional clients? Do you want to work for a company that provides you with the tools and training to succeed to the next level of your career? Are you all about top quality work and providing the best client experience? If you are looking for a role where you can provide world class day-to-day front-end support, including resolving incidents and fulfilling service requests to minimise client disruption, then this could be the one for you. This role is pivotal to the daily operation of the business, ensuring that clients' requirements are met accurately and efficiently. This is 40hrs per week, Mon - Fri, 8am -5pm. There will be a requirement to be flexible and available at weekends. 75% of your time will be spent attending client sites with the remaining 25% office based in Cambridgeshire. In return you will get Annual leave 33days (inc. 8 bank hols) 24/7 Free access to all courses on Udemy for Business 5% & 5% Pension. 4x Death in service Store discounts. Cycle to work. EV scheme (after 2 years' service) Referral programme Free onsite parking Duties & Responsibilities of the Infrastructure Engineer: Work as a technically experienced and knowledgeable member of the Infrastructure Team. Provide prompt, accurate, and consistent communication to colleagues and clients. Learn and understand every intricate detail of a client or collection of clients' systems and infrastructures and update and maintain client documentation. As a key member of the onboarding team you will be responsible for assessing and comprehensively documenting current systems and infrastructure. Investigate, diagnose, and resolve technical incidents, escalating appropriately within the infrastructure team for collaboration where necessary. Guide and support 1st, 2nd, and 3rd Line Service Desk Analysts, as well as Field Service Technicians, mentoring and coaching to enhance skills and abilities and creating documentation. Excel and perform comfortably to high standards with little intervention and assistance. Continuously improve knowledge and understanding across the various software and hardware technologies supported and implemented by the business. Liaise with 3rd party support for ticket resolution as appropriate. Work with our Sales team to advise on and propose improvements to client infrastructures/systems. Travel to and from client sites across the UK (some overnight stays possible) leading the technical installation, implementation and delivery of projects and management and resolution of problem incidents. What you will need to succeed as an Infrastructure Engineer: Relevant IT qualification for example NVQ, Diploma or Degree. MCSA Windows Server 2016-22 or equivalent MTA: Networking, Security and Windows Server Administrator Fundamental. Microsoft Certified: Azure Fundamentals Microsoft 365 Certified: Fundamentals or equivalent Microsoft Exchange qualifications Working knowledge and experience of Windows Server, Windows Desktop, Microsoft Exchange, Remote Desktop Services and Active Directory. A strong understanding of IT Networking principals such as DNS, DHCP, TCP/IP, WAN, LAN, WLAN, VLAN and Wi-Fi topologies. Previous experience in managing various Firewall technologies -Checkpoint, Meraki, Sophos, Watchguard and Fortinet. Virtualization technologies -VMWare, Hyper-V, Citrix. Experience in cloud technologies such as Azure, AWS and Google Cloud. Microsoft 365 knowledge and experience -MFA, SSO, OneDrive, Teams, SharePoint, In Tune, Entra / Entra Cloud Sync. Backup/ disaster recovery- Cove data protection, Veeam. Endpoint Security and Management - SentinelOne. Experience designing, installing, and supporting VOiP systems and technologies. Experience of working with a variety of clients across multiple industries. Expert knowledge of mobile phone devices, both apple and android, and hardware such as printers and Bluetooth peripherals. A good understanding of GDPR principals. Core understanding of Cyber Security principals. If you are interested in finding out more about this position, please contact Daniel for a chat or apply now. If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy.
Apr 17, 2024
Full time
Are you looking to provide world class infrastructure support to a range of exceptional clients? Do you want to work for a company that provides you with the tools and training to succeed to the next level of your career? Are you all about top quality work and providing the best client experience? If you are looking for a role where you can provide world class day-to-day front-end support, including resolving incidents and fulfilling service requests to minimise client disruption, then this could be the one for you. This role is pivotal to the daily operation of the business, ensuring that clients' requirements are met accurately and efficiently. This is 40hrs per week, Mon - Fri, 8am -5pm. There will be a requirement to be flexible and available at weekends. 75% of your time will be spent attending client sites with the remaining 25% office based in Cambridgeshire. In return you will get Annual leave 33days (inc. 8 bank hols) 24/7 Free access to all courses on Udemy for Business 5% & 5% Pension. 4x Death in service Store discounts. Cycle to work. EV scheme (after 2 years' service) Referral programme Free onsite parking Duties & Responsibilities of the Infrastructure Engineer: Work as a technically experienced and knowledgeable member of the Infrastructure Team. Provide prompt, accurate, and consistent communication to colleagues and clients. Learn and understand every intricate detail of a client or collection of clients' systems and infrastructures and update and maintain client documentation. As a key member of the onboarding team you will be responsible for assessing and comprehensively documenting current systems and infrastructure. Investigate, diagnose, and resolve technical incidents, escalating appropriately within the infrastructure team for collaboration where necessary. Guide and support 1st, 2nd, and 3rd Line Service Desk Analysts, as well as Field Service Technicians, mentoring and coaching to enhance skills and abilities and creating documentation. Excel and perform comfortably to high standards with little intervention and assistance. Continuously improve knowledge and understanding across the various software and hardware technologies supported and implemented by the business. Liaise with 3rd party support for ticket resolution as appropriate. Work with our Sales team to advise on and propose improvements to client infrastructures/systems. Travel to and from client sites across the UK (some overnight stays possible) leading the technical installation, implementation and delivery of projects and management and resolution of problem incidents. What you will need to succeed as an Infrastructure Engineer: Relevant IT qualification for example NVQ, Diploma or Degree. MCSA Windows Server 2016-22 or equivalent MTA: Networking, Security and Windows Server Administrator Fundamental. Microsoft Certified: Azure Fundamentals Microsoft 365 Certified: Fundamentals or equivalent Microsoft Exchange qualifications Working knowledge and experience of Windows Server, Windows Desktop, Microsoft Exchange, Remote Desktop Services and Active Directory. A strong understanding of IT Networking principals such as DNS, DHCP, TCP/IP, WAN, LAN, WLAN, VLAN and Wi-Fi topologies. Previous experience in managing various Firewall technologies -Checkpoint, Meraki, Sophos, Watchguard and Fortinet. Virtualization technologies -VMWare, Hyper-V, Citrix. Experience in cloud technologies such as Azure, AWS and Google Cloud. Microsoft 365 knowledge and experience -MFA, SSO, OneDrive, Teams, SharePoint, In Tune, Entra / Entra Cloud Sync. Backup/ disaster recovery- Cove data protection, Veeam. Endpoint Security and Management - SentinelOne. Experience designing, installing, and supporting VOiP systems and technologies. Experience of working with a variety of clients across multiple industries. Expert knowledge of mobile phone devices, both apple and android, and hardware such as printers and Bluetooth peripherals. A good understanding of GDPR principals. Core understanding of Cyber Security principals. If you are interested in finding out more about this position, please contact Daniel for a chat or apply now. If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy.
Are you a tech enthusiast who enjoys tinkering with gadgets, fixing and refurbishing them as a hobby? If so, we're looking for someone like you to join our focused and collaborative team! Our client specialise in delivering IT- and EPOS-related repairs to various industries. They are a family-oriented business with multiple divisions focusing on Repairs, Sales, Support, and Development. Logical Personnel Solutions is currently seeking a Repair Technician/Production Operative on a Temp-to-Perm basis. Located near Leeds/Bradford Airport The successful individual will be responsible for assessing units, identifying faults, and conducting repairs or replacements. Additionally, the Technician will perform multipoint tests following a standard script per unit. This position may also be referred to as 'Bench Technician' or 'Production Operative'. Key Responsibilities: • Assess and repair over 100 different products, depending on skill level and experience. • Follow a checklist to fault find, repair/replace, 'kit', clean, and dispatch units. • Update company systems regarding faults, repairs, and parts usage. • Support bespoke projects including unit modifications, cable preparation, and testing. • Receive full training on company systems and product repair procedures. • Contribute to quality improvements by sharing insights on common faults. • Maintain a training manual and personal notes on each product. • Soldering may be required depending on candidate's capabilities. Qualifications: Experience in electrical/electronic repair or a similar field. Passion for fixing technology and willingness to learn. Ability to work effectively in a quiet, focused team environment. Pay Hourly rate: £12.50 PAYE. Umbrella £14.50. If you're enthusiastic about repairing technology and eager to join a dynamic team, we'd love to hear from you. Apply now to become a part of our team!
Apr 17, 2024
Full time
Are you a tech enthusiast who enjoys tinkering with gadgets, fixing and refurbishing them as a hobby? If so, we're looking for someone like you to join our focused and collaborative team! Our client specialise in delivering IT- and EPOS-related repairs to various industries. They are a family-oriented business with multiple divisions focusing on Repairs, Sales, Support, and Development. Logical Personnel Solutions is currently seeking a Repair Technician/Production Operative on a Temp-to-Perm basis. Located near Leeds/Bradford Airport The successful individual will be responsible for assessing units, identifying faults, and conducting repairs or replacements. Additionally, the Technician will perform multipoint tests following a standard script per unit. This position may also be referred to as 'Bench Technician' or 'Production Operative'. Key Responsibilities: • Assess and repair over 100 different products, depending on skill level and experience. • Follow a checklist to fault find, repair/replace, 'kit', clean, and dispatch units. • Update company systems regarding faults, repairs, and parts usage. • Support bespoke projects including unit modifications, cable preparation, and testing. • Receive full training on company systems and product repair procedures. • Contribute to quality improvements by sharing insights on common faults. • Maintain a training manual and personal notes on each product. • Soldering may be required depending on candidate's capabilities. Qualifications: Experience in electrical/electronic repair or a similar field. Passion for fixing technology and willingness to learn. Ability to work effectively in a quiet, focused team environment. Pay Hourly rate: £12.50 PAYE. Umbrella £14.50. If you're enthusiastic about repairing technology and eager to join a dynamic team, we'd love to hear from you. Apply now to become a part of our team!
Onsite Support Engineer Location: Gloucester Pay Range/details: £28,000 - £30,000 Permanent The role of the Onsite Support Engineer is to provide onsite, workshop and remote IT support at our clients sites. The role also involves assisting with and implementing projects. Key Responsibilities Onsite Support Engineer Provide onsite IT support at client sites Build and configure client hardware and software to be used at client sites Answer incoming telephone calls, tickets and emails and provide first point of contact as well as escalations to all clients when on their sites Correctly log and update tickets with the required information relating to support requests Manage ticket priority, category, and client updates for tickets in related work queues Manage own ticket queue and work schedule in an efficient manner Manage, monitor, and maintain server and workstation monitoring platform daily Logging support tickets for all issues flagged, including 24/7 and daily checks, notifying the Service Desk Manager of reoccurring outages Raise hardware failures as critical P1 priority and raise outages as critical P1 priority Assist on Project work and Projects run from the Service Desk Ensure Service Desk Co-Ordinator is kept informed of any scheduling conflicts or changes Ensure that time is logged correctly against tickets and is updated accurately and promptly Ensure all paperwork relating to finished work is accurately completed and submitted in a timely manner Provide pre-sales support to clients and highlight sales opportunities to Account Manager To be a member of the Out Of Hours On Call team on a rota basis Qualifications & Requirements Onsite Support Engineer Good knowledge of MS products, Office 365, SharePoint, firewall technologies, networking concepts Good working knowledge of IT hardware Servers, Firewalls, switches, routers, PCs, mobile devices Excellent attention to detail, sound problem-solving skills and analytical thinking Proven experience working in an IT support environment covering several different technical areas English Language (written and verbal) to a GCSE level or equivalent Able to demonstrate good communication skills, written, over the phone and face to face Good customer service skills and experience in providing customer service At least 1 formal IT qualification at entry level or above. For example, GCSE ICT, CompTIA, Microsoft certification, BTech or similar Full driving licence What we can offer Onsite Support Engineer 25 days holiday plus BH s with the opportunity to buy or sell up to an additional 5 days Salary Exchange Pension Scheme Healthcare Cash Plan- claim back the costs of dentist, opticians, physio, prescriptions and much more Life Insurance- 4 times annual salary Employee Assistance Programme including mental health support, legal, financial advice and access to own Mental Health First Aid team Access to 24/7 GP helpline and online GP surgery For more information on this role, please contact Zoey Bunn on (phone number removed) or send a copy of your CV to (url removed) Omega Resource Group is acting as an Employment Agency in relation to this vacancy. Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors. Candidates who are currently a Support engineer, computer support engineer, 2nd line IT engineer, IT helpdesk engineer, or support technician may be suitable for this position For details of other opportunities available within your chosen field please visit our website (url removed) Omega Resource Group is acting as an Employment Business in relation to this vacancy.
Apr 16, 2024
Contractor
Onsite Support Engineer Location: Gloucester Pay Range/details: £28,000 - £30,000 Permanent The role of the Onsite Support Engineer is to provide onsite, workshop and remote IT support at our clients sites. The role also involves assisting with and implementing projects. Key Responsibilities Onsite Support Engineer Provide onsite IT support at client sites Build and configure client hardware and software to be used at client sites Answer incoming telephone calls, tickets and emails and provide first point of contact as well as escalations to all clients when on their sites Correctly log and update tickets with the required information relating to support requests Manage ticket priority, category, and client updates for tickets in related work queues Manage own ticket queue and work schedule in an efficient manner Manage, monitor, and maintain server and workstation monitoring platform daily Logging support tickets for all issues flagged, including 24/7 and daily checks, notifying the Service Desk Manager of reoccurring outages Raise hardware failures as critical P1 priority and raise outages as critical P1 priority Assist on Project work and Projects run from the Service Desk Ensure Service Desk Co-Ordinator is kept informed of any scheduling conflicts or changes Ensure that time is logged correctly against tickets and is updated accurately and promptly Ensure all paperwork relating to finished work is accurately completed and submitted in a timely manner Provide pre-sales support to clients and highlight sales opportunities to Account Manager To be a member of the Out Of Hours On Call team on a rota basis Qualifications & Requirements Onsite Support Engineer Good knowledge of MS products, Office 365, SharePoint, firewall technologies, networking concepts Good working knowledge of IT hardware Servers, Firewalls, switches, routers, PCs, mobile devices Excellent attention to detail, sound problem-solving skills and analytical thinking Proven experience working in an IT support environment covering several different technical areas English Language (written and verbal) to a GCSE level or equivalent Able to demonstrate good communication skills, written, over the phone and face to face Good customer service skills and experience in providing customer service At least 1 formal IT qualification at entry level or above. For example, GCSE ICT, CompTIA, Microsoft certification, BTech or similar Full driving licence What we can offer Onsite Support Engineer 25 days holiday plus BH s with the opportunity to buy or sell up to an additional 5 days Salary Exchange Pension Scheme Healthcare Cash Plan- claim back the costs of dentist, opticians, physio, prescriptions and much more Life Insurance- 4 times annual salary Employee Assistance Programme including mental health support, legal, financial advice and access to own Mental Health First Aid team Access to 24/7 GP helpline and online GP surgery For more information on this role, please contact Zoey Bunn on (phone number removed) or send a copy of your CV to (url removed) Omega Resource Group is acting as an Employment Agency in relation to this vacancy. Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors. Candidates who are currently a Support engineer, computer support engineer, 2nd line IT engineer, IT helpdesk engineer, or support technician may be suitable for this position For details of other opportunities available within your chosen field please visit our website (url removed) Omega Resource Group is acting as an Employment Business in relation to this vacancy.
Your Company: The team at NET Recruit are delighted to be working with a high-growth and successful software company based just outside of Southampton, who are searching for an Application Support Technician to join their team. The company are passionate about fostering values such as training and development, thus are keen to nurture their employees to achieving their best through continued support, learning and progression opportunities.This role will be providing valuable support to their customers on their software offerings; trouble shooting problems as they arise, providing technical advice and guidance, as well as documenting solutions. There is so much potential to grow within this role, to expand your responsibilities and knowledge and get involved in areas such as upgrades, installations and the training of customers. Your Role and Responsibilities: While in this position your duties may include but are not limited to: Supporting application software, including ERP Solutions and other similar business applications Providing customer service solutions to clients, whether this is general enquiries or practical resolutions Working through assigned cases, utilising troubleshooting and bug-fixing skills where needed Escalating necessary issues beyond a 1st line capacity to more senior technicians where required Shadowing experienced technicians on more complicated/technical problems to improve understanding and knowledge Interrogating problems and advising the developers Additional ad-hoc and wider supporting duties where required by the Support Manager or other staff What You Will Need To Apply: For this role, applicants should have experience within application support, and possess good IT Support knowledge, as well as showing the hunger to expand their existing knowledge into new areas. It would be desirable to possess ERP knowledge, alongside a good fundamental understanding of wider business functions including sales, purchasing, finance and manufacturing. You should be passionate about technology, a strong problem solver and capable of culminating these areas into providing exceptional customer service from start to finish. Additionally, you should possess an analytical mindset, working through problems in a logical and methodical manner where required, as an individual or part of a larger team. You should also be open-minded to exploring additional roles, as the company encourage personal development to expand your existing knowledge to encompass a number of new and exciting areas. What You Will Get In Return: A salary between £25,000 and £30,000 is on offer, which is partly dependent upon prior experience and its relevance to this position; alongside additional benefits, such as good holiday and pension allocations, private medical insurance and on-site parking, amongst other rewards and incentives.Furthermore, you will receive full training and opportunities to explore a number of positions available within the company, opening up multiple routes of progression that enhance your skills and development capabilities. If you are interested in finding out more information on this opportunity, please reach out to: Shauna Murphy - Talent Acquisition Specialist M: E:
Apr 16, 2024
Full time
Your Company: The team at NET Recruit are delighted to be working with a high-growth and successful software company based just outside of Southampton, who are searching for an Application Support Technician to join their team. The company are passionate about fostering values such as training and development, thus are keen to nurture their employees to achieving their best through continued support, learning and progression opportunities.This role will be providing valuable support to their customers on their software offerings; trouble shooting problems as they arise, providing technical advice and guidance, as well as documenting solutions. There is so much potential to grow within this role, to expand your responsibilities and knowledge and get involved in areas such as upgrades, installations and the training of customers. Your Role and Responsibilities: While in this position your duties may include but are not limited to: Supporting application software, including ERP Solutions and other similar business applications Providing customer service solutions to clients, whether this is general enquiries or practical resolutions Working through assigned cases, utilising troubleshooting and bug-fixing skills where needed Escalating necessary issues beyond a 1st line capacity to more senior technicians where required Shadowing experienced technicians on more complicated/technical problems to improve understanding and knowledge Interrogating problems and advising the developers Additional ad-hoc and wider supporting duties where required by the Support Manager or other staff What You Will Need To Apply: For this role, applicants should have experience within application support, and possess good IT Support knowledge, as well as showing the hunger to expand their existing knowledge into new areas. It would be desirable to possess ERP knowledge, alongside a good fundamental understanding of wider business functions including sales, purchasing, finance and manufacturing. You should be passionate about technology, a strong problem solver and capable of culminating these areas into providing exceptional customer service from start to finish. Additionally, you should possess an analytical mindset, working through problems in a logical and methodical manner where required, as an individual or part of a larger team. You should also be open-minded to exploring additional roles, as the company encourage personal development to expand your existing knowledge to encompass a number of new and exciting areas. What You Will Get In Return: A salary between £25,000 and £30,000 is on offer, which is partly dependent upon prior experience and its relevance to this position; alongside additional benefits, such as good holiday and pension allocations, private medical insurance and on-site parking, amongst other rewards and incentives.Furthermore, you will receive full training and opportunities to explore a number of positions available within the company, opening up multiple routes of progression that enhance your skills and development capabilities. If you are interested in finding out more information on this opportunity, please reach out to: Shauna Murphy - Talent Acquisition Specialist M: E:
Role: Application Support Technician Location: Southampton Salary / Rate of pay: £18-30,000pa DOE We're seeking an Application Support Technician with outstanding communication and problem-solving abilities to join our dynamic support team. In this role, you'll be pivotal in assisting customers with their support queries, from logging service calls to troubleshooting software and process-related issues What's in it for you? The chance to join a vibrant, rapidly expanding company. Opportunity for growth and professional development. Competitive salary based on experience. Company pension, on-site parking, and private medical insurance Why choose our Client? Our client is a medium sized, multi-national supplier of ERP software solutions that has had continued growth throughout the UK, Australian and US markets. They are now looking for skilled candidates to join the team and assist in their plans to enter new territories and maintain their success. What's involved? Logging service calls and directly engaging with customers. Troubleshooting software and process-related issues. Documenting solutions. Potential involvement in upgrades, installations, development, and customer training. What you need: Understanding of business and system processes. Strong ownership mentality towards product and issue resolution. Ability to multitask and prioritise tasks according to severity. Excellent problem-solving skills. General IT knowledge, including Microsoft Applications, servers, browsers, and remote desktop connection. Exceptional communication skills, both verbal and written. Desirable Skills: Experience with ERP/business systems and applications. (e.g., Priority, SAP, Epicor, MS Dynamics, NetSuite, Sage, Winman). Understanding of Sales, Purchasing, Manufacturing, MRP, Financials, Bookkeeping or Stock. Experience working in a support desk environment. Understanding of SQL/SQL databases. Click Apply Now and one of the team will in touch to discuss this Application Support Technician role in Southampton. Consultant: Sonny Hudson Job Number: 928571 / INDCOM Job Role: Application Support Technician Location: Southampton Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.
Apr 16, 2024
Full time
Role: Application Support Technician Location: Southampton Salary / Rate of pay: £18-30,000pa DOE We're seeking an Application Support Technician with outstanding communication and problem-solving abilities to join our dynamic support team. In this role, you'll be pivotal in assisting customers with their support queries, from logging service calls to troubleshooting software and process-related issues What's in it for you? The chance to join a vibrant, rapidly expanding company. Opportunity for growth and professional development. Competitive salary based on experience. Company pension, on-site parking, and private medical insurance Why choose our Client? Our client is a medium sized, multi-national supplier of ERP software solutions that has had continued growth throughout the UK, Australian and US markets. They are now looking for skilled candidates to join the team and assist in their plans to enter new territories and maintain their success. What's involved? Logging service calls and directly engaging with customers. Troubleshooting software and process-related issues. Documenting solutions. Potential involvement in upgrades, installations, development, and customer training. What you need: Understanding of business and system processes. Strong ownership mentality towards product and issue resolution. Ability to multitask and prioritise tasks according to severity. Excellent problem-solving skills. General IT knowledge, including Microsoft Applications, servers, browsers, and remote desktop connection. Exceptional communication skills, both verbal and written. Desirable Skills: Experience with ERP/business systems and applications. (e.g., Priority, SAP, Epicor, MS Dynamics, NetSuite, Sage, Winman). Understanding of Sales, Purchasing, Manufacturing, MRP, Financials, Bookkeeping or Stock. Experience working in a support desk environment. Understanding of SQL/SQL databases. Click Apply Now and one of the team will in touch to discuss this Application Support Technician role in Southampton. Consultant: Sonny Hudson Job Number: 928571 / INDCOM Job Role: Application Support Technician Location: Southampton Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.
Join Our Team as an Application Support Technician! Must be local to Southampton as the role is onsite Monday to Friday. No sponsorship or relocation is offered for this role. (Must have a right to work in the UK) Are you passionate about providing exceptional customer support? Do you thrive in a dynamic environment where problem-solving and communication skills are key? If so, we have an exciting opportunity for you to join our clients as an Application Support Technician. Role Overview: As an Application Support Technician, you will play a pivotal role in the support team, engaging directly with customers to address their inquiries and technical challenges. Your responsibilities will include logging service calls, troubleshooting software and process-related issues, and documenting solutions. Additionally, as you progress in the role, you'll have opportunities to contribute to upgrades, installations, development projects, and customer training initiatives. Key Responsibilities: Quickly grasp and understand business and system processes to effectively assist customers. Employ excellent problem-solving skills to resolve customer issues efficiently. Possess general IT knowledge, including proficiency in Microsoft Applications, servers, browsers, and remote desktop connections. Display a keen desire to learn and adapt to new concepts and technologies. Demonstrate a strong sense of ownership towards the product and promptly address issues arising from its use. Manage multiple tasks concurrently, prioritising them based on severity. Thrive in a fast-paced environment and remain calm under pressure. Take initiative and demonstrate proactive approaches to support tasks. Communicate effectively both verbally and in written form, ensuring clear and concise interactions with customers. Desired Skills: Understanding of Sales, Purchasing, Manufacturing, MRP, Financials, Bookkeeping, or Stock management processes. Experience working in a support desk environment. Prior experience with ERP/business systems and applications (e.g., Priority, SAP, Epicor, MS Dynamics, NetSuite, Sage, Winman). Familiarity with SQL and SQL databases.
Apr 16, 2024
Full time
Join Our Team as an Application Support Technician! Must be local to Southampton as the role is onsite Monday to Friday. No sponsorship or relocation is offered for this role. (Must have a right to work in the UK) Are you passionate about providing exceptional customer support? Do you thrive in a dynamic environment where problem-solving and communication skills are key? If so, we have an exciting opportunity for you to join our clients as an Application Support Technician. Role Overview: As an Application Support Technician, you will play a pivotal role in the support team, engaging directly with customers to address their inquiries and technical challenges. Your responsibilities will include logging service calls, troubleshooting software and process-related issues, and documenting solutions. Additionally, as you progress in the role, you'll have opportunities to contribute to upgrades, installations, development projects, and customer training initiatives. Key Responsibilities: Quickly grasp and understand business and system processes to effectively assist customers. Employ excellent problem-solving skills to resolve customer issues efficiently. Possess general IT knowledge, including proficiency in Microsoft Applications, servers, browsers, and remote desktop connections. Display a keen desire to learn and adapt to new concepts and technologies. Demonstrate a strong sense of ownership towards the product and promptly address issues arising from its use. Manage multiple tasks concurrently, prioritising them based on severity. Thrive in a fast-paced environment and remain calm under pressure. Take initiative and demonstrate proactive approaches to support tasks. Communicate effectively both verbally and in written form, ensuring clear and concise interactions with customers. Desired Skills: Understanding of Sales, Purchasing, Manufacturing, MRP, Financials, Bookkeeping, or Stock management processes. Experience working in a support desk environment. Prior experience with ERP/business systems and applications (e.g., Priority, SAP, Epicor, MS Dynamics, NetSuite, Sage, Winman). Familiarity with SQL and SQL databases.
Our clients are recruiting for an established Systems Support Technician to fill a new challenging role. The ideal candidate will have a strong background in IT support, excellent communication skills, and a passion for assisting customers. The role involves providing technical assistance to customers, resolving issues promptly, and ensuring a positive customer experience. Key Responsibilities: Provide technical support to customers via various channels including face-to-face interactions, phone calls, and online communication platforms. Utilize CRM systems, specifically Salesforce, for case logging, tracking, and resolution. Conduct product training sessions for customers to enhance their understanding and proficiency in using our software. Perform software testing to identify bugs, glitches, and potential improvements before product release. Troubleshoot hardware and software issues, diagnose problems, and implement effective solutions. Minimum Requirements: Proven experience in IT support or a related field. Strong technical aptitude with expertise in Windows operating systems. Ability to interact confidently and effectively with customers of all technical levels. Ability to troubleshoot and resolve technical issues independently. Experience in documenting technical processes and procedures. Desirable Experience Experience using CRM systems, particularly Salesforce, for case logging and management. Prior experience conducting product training sessions for staff or customers is preferred. Familiarity with software testing methodologies and tools. Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional. ALL APPLICANTS MUST BE FREE TO WORK IN THE UK Exposed Solutions is acting as an employment agency to this client. Please note that no terminology in this advert is intended to discriminate on any grounds, and we confirm that we will gladly accept applications from any person for this role.
Apr 16, 2024
Full time
Our clients are recruiting for an established Systems Support Technician to fill a new challenging role. The ideal candidate will have a strong background in IT support, excellent communication skills, and a passion for assisting customers. The role involves providing technical assistance to customers, resolving issues promptly, and ensuring a positive customer experience. Key Responsibilities: Provide technical support to customers via various channels including face-to-face interactions, phone calls, and online communication platforms. Utilize CRM systems, specifically Salesforce, for case logging, tracking, and resolution. Conduct product training sessions for customers to enhance their understanding and proficiency in using our software. Perform software testing to identify bugs, glitches, and potential improvements before product release. Troubleshoot hardware and software issues, diagnose problems, and implement effective solutions. Minimum Requirements: Proven experience in IT support or a related field. Strong technical aptitude with expertise in Windows operating systems. Ability to interact confidently and effectively with customers of all technical levels. Ability to troubleshoot and resolve technical issues independently. Experience in documenting technical processes and procedures. Desirable Experience Experience using CRM systems, particularly Salesforce, for case logging and management. Prior experience conducting product training sessions for staff or customers is preferred. Familiarity with software testing methodologies and tools. Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional. ALL APPLICANTS MUST BE FREE TO WORK IN THE UK Exposed Solutions is acting as an employment agency to this client. Please note that no terminology in this advert is intended to discriminate on any grounds, and we confirm that we will gladly accept applications from any person for this role.
macOS and Windows IT Support Analyst This a fantastic opportunity for a 1st line Support Technician with macOS and Windows IT support skills to join a growing team. You will be working with an experienced team of technicians who can help and support you through your career where there is the opportunity for training and expansion and professional certifications including Jamf. This is a challenging and fast-paced role where you will learn and grow with plenty of scope for career progression too. Main Purpose of the Role: We are looking for a macOS and ideally some Windows too IT Support Analyst to take calls from existing customers with a view to carrying out first-line and maybe some second-line support. You will assist with in-house installs, adding new equipment to inventories and escalating calls where applicable. This is a busy and varied role with a multitude of clients and technology to deal with. Your Key Responsibilities: Being the first point of contact for all customers Logging all calls and resolving any issues that may arise. Managing these calls through to conclusion and closure. Responding and chasing up on the help desk providing levels of support. Dealing with automated and proactive alerts. The key responsibilities and accountabilities highlighted in this job are indicative and may vary over time. Job holders are expected to undertake other duties and responsibilities relevant to the nature, level, and scope of this role. Person Specification: Essential Experience: macOS and PC support experience to a decent level. Troubleshooting and installing software / OS Network and Server knowledge. Desirable Experience with: macOS Windows JAMF or Management systems Office 365 or Azure Your Skills/Capabilities/Personal Attributes: Excellent telephone manner is required Be able to display a good aptitude to problem solving Be willing to use your own initiative and motivation to learn about new technologies and products that may be relevant to the marketplace and customer To be supportive towards colleagues and assist needed Ability to work as part of a team and to use their own initiative Are you a macOS-focused IT Technical professional but this role doesn't quite fit? Anne Rooke is a leading Mac IT Technical Recruiter specialising in macOS and Cross-platform Mac/PC IT support roles. Roles at Eligo Recruitment include 1st, 2nd, and 3rd line Mac (was Mac OSX) and Mac/PC IT support roles, System and Network Administrators, Mac/PC Field Engineers, Mac and Multi-Platform IT Consultants, IT Managers. Looking for skills in macOS, Jamf, G Suite, Salesforce, VOIP, Bash scripting. Please don't hesitate to get in touch with us for a confidential chat about how we can secure you a perfect macOS (Mac OSX) IT role. Anne Rooke - macOS IT Recruiter - Specialist Mac IT Recruitment
Apr 16, 2024
Full time
macOS and Windows IT Support Analyst This a fantastic opportunity for a 1st line Support Technician with macOS and Windows IT support skills to join a growing team. You will be working with an experienced team of technicians who can help and support you through your career where there is the opportunity for training and expansion and professional certifications including Jamf. This is a challenging and fast-paced role where you will learn and grow with plenty of scope for career progression too. Main Purpose of the Role: We are looking for a macOS and ideally some Windows too IT Support Analyst to take calls from existing customers with a view to carrying out first-line and maybe some second-line support. You will assist with in-house installs, adding new equipment to inventories and escalating calls where applicable. This is a busy and varied role with a multitude of clients and technology to deal with. Your Key Responsibilities: Being the first point of contact for all customers Logging all calls and resolving any issues that may arise. Managing these calls through to conclusion and closure. Responding and chasing up on the help desk providing levels of support. Dealing with automated and proactive alerts. The key responsibilities and accountabilities highlighted in this job are indicative and may vary over time. Job holders are expected to undertake other duties and responsibilities relevant to the nature, level, and scope of this role. Person Specification: Essential Experience: macOS and PC support experience to a decent level. Troubleshooting and installing software / OS Network and Server knowledge. Desirable Experience with: macOS Windows JAMF or Management systems Office 365 or Azure Your Skills/Capabilities/Personal Attributes: Excellent telephone manner is required Be able to display a good aptitude to problem solving Be willing to use your own initiative and motivation to learn about new technologies and products that may be relevant to the marketplace and customer To be supportive towards colleagues and assist needed Ability to work as part of a team and to use their own initiative Are you a macOS-focused IT Technical professional but this role doesn't quite fit? Anne Rooke is a leading Mac IT Technical Recruiter specialising in macOS and Cross-platform Mac/PC IT support roles. Roles at Eligo Recruitment include 1st, 2nd, and 3rd line Mac (was Mac OSX) and Mac/PC IT support roles, System and Network Administrators, Mac/PC Field Engineers, Mac and Multi-Platform IT Consultants, IT Managers. Looking for skills in macOS, Jamf, G Suite, Salesforce, VOIP, Bash scripting. Please don't hesitate to get in touch with us for a confidential chat about how we can secure you a perfect macOS (Mac OSX) IT role. Anne Rooke - macOS IT Recruiter - Specialist Mac IT Recruitment
As BES Utilities continues its exciting growth in 2024, we have a new and exciting position available for an IT Service Delivery Manager to join our growing IT shared services team, based predominantly within our offices in Fleetwood with some travel to our Manchester offices required. Reporting to the IT Director, the position is a key role within the group department as you will oversee the day to day 'Core' and 'Desktop' IT activities overseeing of a small team of 1st and 2nd line technicians. A full / clean UK diving license is required. Role and Responsibilities (but not limited to): Provide Personal Development Plans, Objectives and Appraisals to direct reports. Work with an outsourced IT Service Desk (our Partner) to coordinate tickets, calls, incidents, and problems and MI. Act as Incident Manager and Team Leader as needed to maintain SLAs and good IT services. Deliver (Lead on) the Desktop Equipment Refresh Programme (e.g. monitors, Laptops, mobile phones, printers, AV equipment) - align to Desktop Strategy and logistics with our IT Partner. Working with the IT senior team and independently observe the IT provisions, elicit feedback through surveys and conversations; make recommendation to support continual improvement. Help with day-to-day Contract and Supplier Management activities Manage the Service levels around some key systems such as EPOS / CRM / + UI experience / Utility Systems Contribute to service reporting, such as daily, weekly, and monthly Service level reports. Use actionable insights to work with IT SMT to drive forward improvements in service. Work with IT department to drive forward how the business moves to better collaborate, create, and consume MICROSFT products, including the future of TEAMS, Power Platform and all the other Microsoft Office and 365 tools. Take the lead on improving IT facilities in the UK offices, e.g. Printers, AV equipment, TMS systems, EPOS, Phones etc. Key Experience Required: Experience in a similar IT management role, ideally within an IT Service Desk environment. The ability to work in a fast-paced dynamic environment where priorities can change rapidly. Excellent Team Leadership and proven people management skills Hands-on IT Service Management: Demonstrable experience in managing a service desk or support team, with a strong foundation in ITIL practices. A proven track record in effectively applying, incident, problem and change management process to improve service delivery and customer satisfaction. Incident and Problem Resolution: experience in the rapid resolution of IT incidents and the management of complex problems, including effective escalation and coordination with IT and business stakeholders. Vendor and Supplier Management: Practical experience in managing relationships with technology vendors and third-party service providers, ensuring SLAs are met and contributing to the service desk's operational efficiency. Being an innovative and positive team player with excellent communication and service skills, confident in communicating technical issues to non-technical staff and managing the demands of non-IT staff and senior stakeholders Experience working with complex enterprise technologies, Microsoft Based Desktop Services, and data networks. Strong knowledge of supporting end users in contact centre, sales, or utilities operations environments. Qualifications / Skills Required: ITIL: Demonstrates understanding of IT Service Management practices based on the ITIL framework. Good working understanding of IT and technologies including cloud services, data networks, building and distributing desktop equipment, repairing, and resolving technical issues. Benefits: Working hours - Monday to Friday Buy / Sell Annual Leave Scheme Employee Assistance Programme (EAP) Access to Employee Health Scheme Career development Long Service Awards Employee Recognition Incentives Company events Career progression / promoting within Free tea & coffee Local discounts / benefits Be part of our future! If you would love to join us as our new IT Service Delivery Manager, we encourage you to find out more. Apply today!
Apr 16, 2024
Full time
As BES Utilities continues its exciting growth in 2024, we have a new and exciting position available for an IT Service Delivery Manager to join our growing IT shared services team, based predominantly within our offices in Fleetwood with some travel to our Manchester offices required. Reporting to the IT Director, the position is a key role within the group department as you will oversee the day to day 'Core' and 'Desktop' IT activities overseeing of a small team of 1st and 2nd line technicians. A full / clean UK diving license is required. Role and Responsibilities (but not limited to): Provide Personal Development Plans, Objectives and Appraisals to direct reports. Work with an outsourced IT Service Desk (our Partner) to coordinate tickets, calls, incidents, and problems and MI. Act as Incident Manager and Team Leader as needed to maintain SLAs and good IT services. Deliver (Lead on) the Desktop Equipment Refresh Programme (e.g. monitors, Laptops, mobile phones, printers, AV equipment) - align to Desktop Strategy and logistics with our IT Partner. Working with the IT senior team and independently observe the IT provisions, elicit feedback through surveys and conversations; make recommendation to support continual improvement. Help with day-to-day Contract and Supplier Management activities Manage the Service levels around some key systems such as EPOS / CRM / + UI experience / Utility Systems Contribute to service reporting, such as daily, weekly, and monthly Service level reports. Use actionable insights to work with IT SMT to drive forward improvements in service. Work with IT department to drive forward how the business moves to better collaborate, create, and consume MICROSFT products, including the future of TEAMS, Power Platform and all the other Microsoft Office and 365 tools. Take the lead on improving IT facilities in the UK offices, e.g. Printers, AV equipment, TMS systems, EPOS, Phones etc. Key Experience Required: Experience in a similar IT management role, ideally within an IT Service Desk environment. The ability to work in a fast-paced dynamic environment where priorities can change rapidly. Excellent Team Leadership and proven people management skills Hands-on IT Service Management: Demonstrable experience in managing a service desk or support team, with a strong foundation in ITIL practices. A proven track record in effectively applying, incident, problem and change management process to improve service delivery and customer satisfaction. Incident and Problem Resolution: experience in the rapid resolution of IT incidents and the management of complex problems, including effective escalation and coordination with IT and business stakeholders. Vendor and Supplier Management: Practical experience in managing relationships with technology vendors and third-party service providers, ensuring SLAs are met and contributing to the service desk's operational efficiency. Being an innovative and positive team player with excellent communication and service skills, confident in communicating technical issues to non-technical staff and managing the demands of non-IT staff and senior stakeholders Experience working with complex enterprise technologies, Microsoft Based Desktop Services, and data networks. Strong knowledge of supporting end users in contact centre, sales, or utilities operations environments. Qualifications / Skills Required: ITIL: Demonstrates understanding of IT Service Management practices based on the ITIL framework. Good working understanding of IT and technologies including cloud services, data networks, building and distributing desktop equipment, repairing, and resolving technical issues. Benefits: Working hours - Monday to Friday Buy / Sell Annual Leave Scheme Employee Assistance Programme (EAP) Access to Employee Health Scheme Career development Long Service Awards Employee Recognition Incentives Company events Career progression / promoting within Free tea & coffee Local discounts / benefits Be part of our future! If you would love to join us as our new IT Service Delivery Manager, we encourage you to find out more. Apply today!
Join a leading independent school as their new IT Technician in the Watford area. This is an excellent opportunity for a self-motivated individual who has experience working in an IT role within an educational environment. Depending on experience the salary will be up to 28,000 including great benefits. Role Overview The responsibilities of this role include providing 1st and 2nd line support to staff and students, maintaining the IT infrastructure, assessing hardware and software inventory, and managing users in a variety of systems. In addition, the role involves assisting with longer-term strategic IT projects. Responsibilities: Providing 1st and 2nd line support to all students, teachers and school staff across the site. Installation and maintenance of the school's hardware and software systems. AV set up for school events, training and meetings. Collaborate with the team to help further develop the school's website. Perform minor repairs or arrange for repairs of equipment as needed. Install and update anti-virus software on all workstations and laptops, and report any unresolved issues to the IT manager. User maintenance and management for the following systems - Active Directory, Net2, MyConcern, Kerboodle, File servers, Collins Connect, G-Suite, Dynamic Learning and Active Learn. Essential Qualifications and Experience: Degree or equivalent qualification within a related field. Minimum of three years working a similar role - Education Environment. Good understanding and practical skills in Active Directory, Group Policies, DHCP, and DNS. Working knowledge of Apple macOS and mobile device management. Expertise in Excel and other MS Office applications, as well as excellent analytical skills Excellent written and verbal communication skills. Experience in training technical and non-technical individuals. Person Specification: Highly organised. Passion for IT. Analytical. Problem-solving skills. About GreatFind Recruitment Here at GreatFind Recruitment, with 20 years EdTech experience, we specialise in Sourcing IT Talent for Education and the technology sector. Our clients include schools, multi-academy trusts, IT service providers, IT resellers, and educational software providers, Providing marketing, sales, technical, and operational professionals is our forte. At our agency, we know exactly what skills, personal attributes, and work experience our candidates need to succeed within our clients' businesses. We are an equal opportunity provider. Please note that as a result of the high volume of applications we receive, we may not be able to provide individual responses to each application. If you have not received any communication from us within three business days, please consider your application unsuccessful.
Apr 16, 2024
Full time
Join a leading independent school as their new IT Technician in the Watford area. This is an excellent opportunity for a self-motivated individual who has experience working in an IT role within an educational environment. Depending on experience the salary will be up to 28,000 including great benefits. Role Overview The responsibilities of this role include providing 1st and 2nd line support to staff and students, maintaining the IT infrastructure, assessing hardware and software inventory, and managing users in a variety of systems. In addition, the role involves assisting with longer-term strategic IT projects. Responsibilities: Providing 1st and 2nd line support to all students, teachers and school staff across the site. Installation and maintenance of the school's hardware and software systems. AV set up for school events, training and meetings. Collaborate with the team to help further develop the school's website. Perform minor repairs or arrange for repairs of equipment as needed. Install and update anti-virus software on all workstations and laptops, and report any unresolved issues to the IT manager. User maintenance and management for the following systems - Active Directory, Net2, MyConcern, Kerboodle, File servers, Collins Connect, G-Suite, Dynamic Learning and Active Learn. Essential Qualifications and Experience: Degree or equivalent qualification within a related field. Minimum of three years working a similar role - Education Environment. Good understanding and practical skills in Active Directory, Group Policies, DHCP, and DNS. Working knowledge of Apple macOS and mobile device management. Expertise in Excel and other MS Office applications, as well as excellent analytical skills Excellent written and verbal communication skills. Experience in training technical and non-technical individuals. Person Specification: Highly organised. Passion for IT. Analytical. Problem-solving skills. About GreatFind Recruitment Here at GreatFind Recruitment, with 20 years EdTech experience, we specialise in Sourcing IT Talent for Education and the technology sector. Our clients include schools, multi-academy trusts, IT service providers, IT resellers, and educational software providers, Providing marketing, sales, technical, and operational professionals is our forte. At our agency, we know exactly what skills, personal attributes, and work experience our candidates need to succeed within our clients' businesses. We are an equal opportunity provider. Please note that as a result of the high volume of applications we receive, we may not be able to provide individual responses to each application. If you have not received any communication from us within three business days, please consider your application unsuccessful.
National Account Technical Engineer / Maintenance Network Rep / Aftersales Account manager £45,000 - £48,000K plus bonus's Company Car, Execellent benefits Home based with travel - Automotive, Commercial vehicle parts Our client a leading manufacturer of commercial vehicle parts are currently seeking a National account engineer to join this fast paced business your role wil include, Ensuring that there is a reliable transparent network of aftermarket distributors and maintenance providers for the vehicle group products. You will be also supporting this network so that they can source required parts competitively and uphold required maintenance regimes to a high standard. You will grow and develop the complete product profile at each customer and support the growth of the brand as the primary product and Increase pull through of genuine spare parts and technician training. Other responsibilities include: Ensure fleet operators have a clear and transparent aftermarket and maintenance provider structure. Act as a liaison between the maintenance network and distributors to develop new value stream opportunities for both. Promote and expand the coverage of approved trained technicians within the market. Qualification and recognition of workshops meeting the approved standards. To build strong relationships at all levels within fleet customers, workshops and parts distributors including, but not limited to service mechanics, workshop managers, fleet engineers, fleet managers, purchase agents and fleet owners. To inform, advise, train and support users about the company's product offerings. To secure customer commitment in specifying the company's products and services. To always provide first class customer service Ensure there is a structured itinerary and visit plan for the approved distribution and maintenance network. You will ideally have experience in Ability to operate and build relationships at all levels. A background of working in a customer facing role within the Commercial vehicle industry, Experience with fleet operators, CV workshops and parts distributors. A self-motivator who is keen to drive both their career and the business forward. Proficient in the use of MS Office and generally IT savvy. Nights out will be required. in return our client offers a salary of up £48,000 plus bonus and excellent benefits, - apply now for an interview! Travel up to 3- 4 nights per week
Apr 15, 2024
Full time
National Account Technical Engineer / Maintenance Network Rep / Aftersales Account manager £45,000 - £48,000K plus bonus's Company Car, Execellent benefits Home based with travel - Automotive, Commercial vehicle parts Our client a leading manufacturer of commercial vehicle parts are currently seeking a National account engineer to join this fast paced business your role wil include, Ensuring that there is a reliable transparent network of aftermarket distributors and maintenance providers for the vehicle group products. You will be also supporting this network so that they can source required parts competitively and uphold required maintenance regimes to a high standard. You will grow and develop the complete product profile at each customer and support the growth of the brand as the primary product and Increase pull through of genuine spare parts and technician training. Other responsibilities include: Ensure fleet operators have a clear and transparent aftermarket and maintenance provider structure. Act as a liaison between the maintenance network and distributors to develop new value stream opportunities for both. Promote and expand the coverage of approved trained technicians within the market. Qualification and recognition of workshops meeting the approved standards. To build strong relationships at all levels within fleet customers, workshops and parts distributors including, but not limited to service mechanics, workshop managers, fleet engineers, fleet managers, purchase agents and fleet owners. To inform, advise, train and support users about the company's product offerings. To secure customer commitment in specifying the company's products and services. To always provide first class customer service Ensure there is a structured itinerary and visit plan for the approved distribution and maintenance network. You will ideally have experience in Ability to operate and build relationships at all levels. A background of working in a customer facing role within the Commercial vehicle industry, Experience with fleet operators, CV workshops and parts distributors. A self-motivator who is keen to drive both their career and the business forward. Proficient in the use of MS Office and generally IT savvy. Nights out will be required. in return our client offers a salary of up £48,000 plus bonus and excellent benefits, - apply now for an interview! Travel up to 3- 4 nights per week
Client: An Industry leader in ultra-durable optics for extreme environmental conditions and temperature fluctuations Mission: To assist the coating department by using optical technological knowledge to help with production requirements to meet on-time-delivery requirements Yield expectations. To stay competitive within the current market and to assist in new product development. To make recommendations for continuous process improvements and may instigate relevant development activity. Key Responsibilities Ability to measure and assess work on the appropriate spectrophotometers. Ability to identify potential coating problems in process and take appropriate corrective action. Ability to identify coating defects such as spatter, striae, delamination, lint marks, comet marks etc. and understand the possible causes and know the type of action to take to avoid their occurrence. Possesses a thorough understanding of relevant Surface Quality Specifications and how the above relates to them. Examine work prior to coating and be satisfied it is fit to coat. Determine and specify the suitability of jigs for coating taking account of aspects such as clear aperture, outer dimensions, condition of jig being used, etc. Determines the appropriate test pieces to load into a run to maximise efficiencies and adherence to Quality schedules, is capable of measuring witness pieces to produce customer copies, this will involve familiarity with quality plans, drawings, and sales orders. Capable of stripping optics safely, observing Local Health and Safety rules. Identify potential problems with the coating plant/measuring equipment and alert the appropriate support staff. Understand and adhere to the relevant Quality Control Procedures in accordance with ISO 9002. Competent to train colleagues on various aspects of the coating department. Education, Skills Abilities: Qualifications in Mathematics and Physics at least to GCSE or A level Computer literacy, including familiarity with Excel and Word The ability to analyse situations and results A good understanding of optical manufacture A good engineering background Physical Demands: This will involve physical activities such as transporting optics to and from the coating department. SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.
Apr 15, 2024
Full time
Client: An Industry leader in ultra-durable optics for extreme environmental conditions and temperature fluctuations Mission: To assist the coating department by using optical technological knowledge to help with production requirements to meet on-time-delivery requirements Yield expectations. To stay competitive within the current market and to assist in new product development. To make recommendations for continuous process improvements and may instigate relevant development activity. Key Responsibilities Ability to measure and assess work on the appropriate spectrophotometers. Ability to identify potential coating problems in process and take appropriate corrective action. Ability to identify coating defects such as spatter, striae, delamination, lint marks, comet marks etc. and understand the possible causes and know the type of action to take to avoid their occurrence. Possesses a thorough understanding of relevant Surface Quality Specifications and how the above relates to them. Examine work prior to coating and be satisfied it is fit to coat. Determine and specify the suitability of jigs for coating taking account of aspects such as clear aperture, outer dimensions, condition of jig being used, etc. Determines the appropriate test pieces to load into a run to maximise efficiencies and adherence to Quality schedules, is capable of measuring witness pieces to produce customer copies, this will involve familiarity with quality plans, drawings, and sales orders. Capable of stripping optics safely, observing Local Health and Safety rules. Identify potential problems with the coating plant/measuring equipment and alert the appropriate support staff. Understand and adhere to the relevant Quality Control Procedures in accordance with ISO 9002. Competent to train colleagues on various aspects of the coating department. Education, Skills Abilities: Qualifications in Mathematics and Physics at least to GCSE or A level Computer literacy, including familiarity with Excel and Word The ability to analyse situations and results A good understanding of optical manufacture A good engineering background Physical Demands: This will involve physical activities such as transporting optics to and from the coating department. SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.
Are you looking to kick-start a career in a tech job? Or maybe looking for something that a bit more settled? Well, we're working with a leading Laser Tag manufacture to find them a Service Technician and would be a great route into this line of work. This would be a great opportunity for someone that is either at the beginning of their career or perhaps has been in work, but maybe you've got a desire to get into a tech role. If you're the kind of person that can build your own computer, take things apart and put them back together again and able to repair technology, this is the kind of role for you! As the Service Technician your duty will be to service laser tag equipment, fault finding, repairing and building equipment - all things that you'll be fully trained on. The offices are based in Pitstone near Tring, so you'll need to be able to drive to get to their offices. You'd be working Monday to Friday, 9am to 5pm and a starting salary of up to £27k. We are working exclusively with Meno on this, perhaps more widely known as Quasar. It's a great opportunity for someone that wants to be part of a really cool and fun brand. You'll be working with a great bunch of people, including a director who cooks lunches for the team several times a week. The day to day: Full servicing of laser tag equipment Fault finding and repairing equipment Building new laser tag equipment Occasional R&D work What do we need from you: You need to be able to drive and commute daily to offices in Pitstone, near Tring Experience in a technical role isn't essential, but some form of knowledge of working with technology is a must, even if that is working with computers, phones, technology in your spare time Enthusiasm is key, we are looking for someone that wants to be trained, will absorb information and won't hesitate to take on new tasks and go above and beyond Please do not hesitate to call and speak to Bobby on 01442-531-161, we are recruiting for this position now and will be holding interviews as soon as possible for the right people. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Apr 15, 2024
Full time
Are you looking to kick-start a career in a tech job? Or maybe looking for something that a bit more settled? Well, we're working with a leading Laser Tag manufacture to find them a Service Technician and would be a great route into this line of work. This would be a great opportunity for someone that is either at the beginning of their career or perhaps has been in work, but maybe you've got a desire to get into a tech role. If you're the kind of person that can build your own computer, take things apart and put them back together again and able to repair technology, this is the kind of role for you! As the Service Technician your duty will be to service laser tag equipment, fault finding, repairing and building equipment - all things that you'll be fully trained on. The offices are based in Pitstone near Tring, so you'll need to be able to drive to get to their offices. You'd be working Monday to Friday, 9am to 5pm and a starting salary of up to £27k. We are working exclusively with Meno on this, perhaps more widely known as Quasar. It's a great opportunity for someone that wants to be part of a really cool and fun brand. You'll be working with a great bunch of people, including a director who cooks lunches for the team several times a week. The day to day: Full servicing of laser tag equipment Fault finding and repairing equipment Building new laser tag equipment Occasional R&D work What do we need from you: You need to be able to drive and commute daily to offices in Pitstone, near Tring Experience in a technical role isn't essential, but some form of knowledge of working with technology is a must, even if that is working with computers, phones, technology in your spare time Enthusiasm is key, we are looking for someone that wants to be trained, will absorb information and won't hesitate to take on new tasks and go above and beyond Please do not hesitate to call and speak to Bobby on 01442-531-161, we are recruiting for this position now and will be holding interviews as soon as possible for the right people. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Just Recruitment is working with a growing organisation based in Ipswich looking to add a CAD Technician to their team. This role offers an exciting and challenging opportunity to provide support to Clients and Area Technical Sales Managers, involving the production of technical drawings, and the checking and processing of technical documentation and calculations within a specialised environment.Duties include: Produce, check and process incoming drawing requests, technical documentation and calculations Liaison with clients and Area Technical Managers Understanding of Industry Codes of Practice & Building Regulations Team orientated approach - work as part of a busy, professional, integral team Dealing with telephone and email enquiries Checking and understanding specification construction, survey reports and construction drawings General administrationKey attributes: Working knowledge of waterproofing systems and their construction advantageous Technically minded, logical and precise, with a high degree of accuracy and attention to detail Analytical approach Able to read and understand architectural drawings Approachable and diplomatic Excellent communication skills/ personable manner Basic level of CAD is essential
Apr 15, 2024
Full time
Just Recruitment is working with a growing organisation based in Ipswich looking to add a CAD Technician to their team. This role offers an exciting and challenging opportunity to provide support to Clients and Area Technical Sales Managers, involving the production of technical drawings, and the checking and processing of technical documentation and calculations within a specialised environment.Duties include: Produce, check and process incoming drawing requests, technical documentation and calculations Liaison with clients and Area Technical Managers Understanding of Industry Codes of Practice & Building Regulations Team orientated approach - work as part of a busy, professional, integral team Dealing with telephone and email enquiries Checking and understanding specification construction, survey reports and construction drawings General administrationKey attributes: Working knowledge of waterproofing systems and their construction advantageous Technically minded, logical and precise, with a high degree of accuracy and attention to detail Analytical approach Able to read and understand architectural drawings Approachable and diplomatic Excellent communication skills/ personable manner Basic level of CAD is essential
LOCATION: Remote, Training in Towcester TYPE: Full Time, Permanent SALARY: up to £40,000 REFERENCE NO: 1758 About the Role : We have an exciting new Engineering Support Technician role that we are working on for a global engineering company who are the world's leading intralogistics solutions provider. Our client offers an array of benefits to include: Competitive salary Remote working (Training in Towcester) 25 days holiday + bank holidays Clear routes of progression Enhanced company pension And much more As the Engineering Support Technician you will be responsible for the coordination, organisation and monitoring of service activities. Focusing on the whole cycle of maintenance deployment in line with customer satisfaction and SLA. Your main responsibilities will include: Planning, dispatching and managing service engineers including providing documents required for the service Liasing between customers and the service team Supporting technical investigations and completing technical preparation Evaluating and processing CMMS reports, triggering further action if needed Monitoring compliance with quality management, risk assessments, occupational safety regulations and technical requirements Commissioning of services for external subcontractors with corresponding invoice verification Billing chargeable services Requirements : As the Engineering Support Technician you will need: Technical background knowledge of automation or engineering Understanding of maintenance processes Advanced skills with MS Office, Salesforce and planning tools Basic commercial awareness and business knowledge Advanced Polish speaking is desirable About Us: Wills Consultants is an independent recruitment consultancy specialising in engineering, finance and office professionals. Wills Consultants has an extensive client base that ranges from the thriving SME sector through to national and international PLCs.
Apr 15, 2024
Full time
LOCATION: Remote, Training in Towcester TYPE: Full Time, Permanent SALARY: up to £40,000 REFERENCE NO: 1758 About the Role : We have an exciting new Engineering Support Technician role that we are working on for a global engineering company who are the world's leading intralogistics solutions provider. Our client offers an array of benefits to include: Competitive salary Remote working (Training in Towcester) 25 days holiday + bank holidays Clear routes of progression Enhanced company pension And much more As the Engineering Support Technician you will be responsible for the coordination, organisation and monitoring of service activities. Focusing on the whole cycle of maintenance deployment in line with customer satisfaction and SLA. Your main responsibilities will include: Planning, dispatching and managing service engineers including providing documents required for the service Liasing between customers and the service team Supporting technical investigations and completing technical preparation Evaluating and processing CMMS reports, triggering further action if needed Monitoring compliance with quality management, risk assessments, occupational safety regulations and technical requirements Commissioning of services for external subcontractors with corresponding invoice verification Billing chargeable services Requirements : As the Engineering Support Technician you will need: Technical background knowledge of automation or engineering Understanding of maintenance processes Advanced skills with MS Office, Salesforce and planning tools Basic commercial awareness and business knowledge Advanced Polish speaking is desirable About Us: Wills Consultants is an independent recruitment consultancy specialising in engineering, finance and office professionals. Wills Consultants has an extensive client base that ranges from the thriving SME sector through to national and international PLCs.
Are you looking to kick-start a career in a tech job? Or maybe looking for something that a bit more settled? Well, we're working with a leading Laser Tag manufacture to find them a Service Technician and would be a great route into this line of work. This would be a great opportunity for someone that is either at the beginning of their career or perhaps has been in work, but maybe you've got a desire to get into a tech role. If you're the kind of person that can build your own computer, take things apart and put them back together again and able to repair technology, this is the kind of role for you! As the Service Technician your duty will be to service laser tag equipment, fault finding, repairing and building equipment - all things that you'll be fully trained on. The offices are based in Pitstone near Tring, so you'll need to be able to drive to get to their offices. You'd be working Monday to Friday, 9am to 5pm and a starting salary of up to £25k. We are working exclusively with Meno on this, perhaps more widely known as Quasar. It's a great opportunity for someone that wants to be part of a really cool and fun brand. You'll be working with a great bunch of people, including a director who cooks lunches for the team several times a week. The day to day: Full servicing of laser tag equipment Fault finding and repairing equipment Building new laser tag equipment Occasional R&D work What do we need from you: You need to be able to drive and commute daily to offices in Pitstone, near Tring Experience in a technical role isn't essential, but some form of knowledge of working with technology is a must, even if that is working with computers, phones, technology in your spare time Enthusiasm is key, we are looking for someone that wants to be trained, will absorb information and won't hesitate to take on new tasks and go above and beyond Please do not hesitate to call and speak to Bobby on 01442-531-161, we are recruiting for this position now and will be holding interviews as soon as possible for the right people. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Apr 15, 2024
Full time
Are you looking to kick-start a career in a tech job? Or maybe looking for something that a bit more settled? Well, we're working with a leading Laser Tag manufacture to find them a Service Technician and would be a great route into this line of work. This would be a great opportunity for someone that is either at the beginning of their career or perhaps has been in work, but maybe you've got a desire to get into a tech role. If you're the kind of person that can build your own computer, take things apart and put them back together again and able to repair technology, this is the kind of role for you! As the Service Technician your duty will be to service laser tag equipment, fault finding, repairing and building equipment - all things that you'll be fully trained on. The offices are based in Pitstone near Tring, so you'll need to be able to drive to get to their offices. You'd be working Monday to Friday, 9am to 5pm and a starting salary of up to £25k. We are working exclusively with Meno on this, perhaps more widely known as Quasar. It's a great opportunity for someone that wants to be part of a really cool and fun brand. You'll be working with a great bunch of people, including a director who cooks lunches for the team several times a week. The day to day: Full servicing of laser tag equipment Fault finding and repairing equipment Building new laser tag equipment Occasional R&D work What do we need from you: You need to be able to drive and commute daily to offices in Pitstone, near Tring Experience in a technical role isn't essential, but some form of knowledge of working with technology is a must, even if that is working with computers, phones, technology in your spare time Enthusiasm is key, we are looking for someone that wants to be trained, will absorb information and won't hesitate to take on new tasks and go above and beyond Please do not hesitate to call and speak to Bobby on 01442-531-161, we are recruiting for this position now and will be holding interviews as soon as possible for the right people. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Your Company: An excellent opportunity has become available within a successful and progressive technology and IT business located in the Greater Southampton area for an Application Support Analyst to join their growing team. This role is vital in ensuring the company provide a seamless service to their customers, which is one of their highest priorities and they pride themselves on continuously delivering this exceptional standard to their clientele at all times. This has led to them rapidly gaining success in the last few years, allowing them to expand their core functions and take on new like-minded members of staff. They have several decades of experience behind them, and now provide their high-quality service to over one thousand customers globally. Your Roles & Responsibilities: While in this role your duties could include but are not limited to: Supporting application software, including ERP Solutions and other similar business applications Providing customer service solutions to clients, whether this is general enquiries or practical resolutions Working through assigned cases, utilising troubleshooting and bug-fixing skills where needed Escalating necessary issues beyond a 1st line capacity to more senior technicians where required Shadowing experienced technicians on more complicated/technical problems to improve understanding and knowledge Interrogating problems and advising the developers Additional ad-hoc and wider supporting duties where required by the Support Manager or other staff What you will need to Apply: The ideal candidate for this role will have prior knowledge and experience with ERP systems and applications such as SAP, Netsuite or Sage among others, and have worked in a support desk environment. You should have a basic understanding at least, of some of the following: Sales, Purchasing Manufacturing, MRP, Financials, Bookkeeping or Stock. You should be well organised and be able to handle a diverse workload. Strong communication and problem-solving skills are essential for the ideal candidate to be successful within this role. What you will get in Return: As the successful candidate for this opportunity, you will receive a salary of up to £30,000, which is dependent upon prior experience and its relevance to this position; alongside additional benefits, such as discretionary bonus and pension contribution available after completion of the probationary period and a good holiday allowance. You'll be a part of an organisation that offer exceptional opportunities for career progression and provide excellent training and development for their employees. This opens up a variety of possible progressive routes for your career to take, depending on your skills, interests and preferences for advancement.If this excellent opportunity interests you then please don't hesitate to apply today!
Apr 15, 2024
Full time
Your Company: An excellent opportunity has become available within a successful and progressive technology and IT business located in the Greater Southampton area for an Application Support Analyst to join their growing team. This role is vital in ensuring the company provide a seamless service to their customers, which is one of their highest priorities and they pride themselves on continuously delivering this exceptional standard to their clientele at all times. This has led to them rapidly gaining success in the last few years, allowing them to expand their core functions and take on new like-minded members of staff. They have several decades of experience behind them, and now provide their high-quality service to over one thousand customers globally. Your Roles & Responsibilities: While in this role your duties could include but are not limited to: Supporting application software, including ERP Solutions and other similar business applications Providing customer service solutions to clients, whether this is general enquiries or practical resolutions Working through assigned cases, utilising troubleshooting and bug-fixing skills where needed Escalating necessary issues beyond a 1st line capacity to more senior technicians where required Shadowing experienced technicians on more complicated/technical problems to improve understanding and knowledge Interrogating problems and advising the developers Additional ad-hoc and wider supporting duties where required by the Support Manager or other staff What you will need to Apply: The ideal candidate for this role will have prior knowledge and experience with ERP systems and applications such as SAP, Netsuite or Sage among others, and have worked in a support desk environment. You should have a basic understanding at least, of some of the following: Sales, Purchasing Manufacturing, MRP, Financials, Bookkeeping or Stock. You should be well organised and be able to handle a diverse workload. Strong communication and problem-solving skills are essential for the ideal candidate to be successful within this role. What you will get in Return: As the successful candidate for this opportunity, you will receive a salary of up to £30,000, which is dependent upon prior experience and its relevance to this position; alongside additional benefits, such as discretionary bonus and pension contribution available after completion of the probationary period and a good holiday allowance. You'll be a part of an organisation that offer exceptional opportunities for career progression and provide excellent training and development for their employees. This opens up a variety of possible progressive routes for your career to take, depending on your skills, interests and preferences for advancement.If this excellent opportunity interests you then please don't hesitate to apply today!