Senior IT Helpdesk Technician 27,000 - 29,500, Permanent, Burgess Hill, 23 days holiday, 37 hours per week We are working with a technology-focused secondary school and Sixth Form looking for a driven IT professional looking to develop their skills whilst working with a broad range of technology. The role will involve providing 2nd line support to staff, students, parents, and other stakeholders and day-to-day administration. Additionally, you will be contributing to the on-going maintenance, monitoring and development of school systems and security. You would be working within a dynamic and supportive team, with the following responsibilities: Monitoring the ticketing system throughout the day and acting as the first point of escalation to the Junior IT Helpdesk technician to support resolving issues Resolving hardware and software support issues as quickly and efficiently as possible Creating software images, re-imaging, or otherwise configuring, hardware for use by stakeholders, and keeping systems up to date through appropriate updates and patches. Supporting staff and parents over the telephone. Liaising with external suppliers and support providers when required. Managing users, privileges, permissions and security in Active Directory, Office 365 and Azure/Entra in accordance with best practice from Microsoft and the school's Cyber Essentials certification Providing support and maintenance to the school's physical and virtual servers using previous experience in Windows Server and VMware (or Hyper-V). Providing troubleshooting, support, maintenance, and performance enhancements to the physical and virtual network infrastructure through a strong knowledge of WAN/LAN, TCP/IP, DNS, DHCP and VLAN. The successful candidate will be working across the following range of technology: Office 365 and Azure AD iOS and MacOS Mobile Device Management (Microsoft Intune) Windows Server (2019/2022) and Desktop (10/11) PowerShell Virtual Servers (vSphere & VMWare) Wired and Wireless Networks (Aruba, Cisco and VLANs) VOIP Telephony (3CX) Filtering, Firewall and VPN (Smoothwall) Active Directory, DNS, DHCP, Group Policy Essential requirements: A minimum of a Level 3 qualification in an IT-related field (such as A levels, BTEC, or a relevant apprenticeship) At least two years' relevant experience preferably in the education sector. Understanding of networking principles Knowledge of Windows 10/11 Desktop Support and Windows Server 2019/2022 Server Active Directory, DNS, DHCP, and Group Policy experience Switching and routing, VLANS, wireless networking experience Mobile Device Management (ideally Microsoft Intune and/or Mosyle) Package 27,000 - 29,500 Permanent 37 hours per week 23 days holiday Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.
Apr 19, 2024
Full time
Senior IT Helpdesk Technician 27,000 - 29,500, Permanent, Burgess Hill, 23 days holiday, 37 hours per week We are working with a technology-focused secondary school and Sixth Form looking for a driven IT professional looking to develop their skills whilst working with a broad range of technology. The role will involve providing 2nd line support to staff, students, parents, and other stakeholders and day-to-day administration. Additionally, you will be contributing to the on-going maintenance, monitoring and development of school systems and security. You would be working within a dynamic and supportive team, with the following responsibilities: Monitoring the ticketing system throughout the day and acting as the first point of escalation to the Junior IT Helpdesk technician to support resolving issues Resolving hardware and software support issues as quickly and efficiently as possible Creating software images, re-imaging, or otherwise configuring, hardware for use by stakeholders, and keeping systems up to date through appropriate updates and patches. Supporting staff and parents over the telephone. Liaising with external suppliers and support providers when required. Managing users, privileges, permissions and security in Active Directory, Office 365 and Azure/Entra in accordance with best practice from Microsoft and the school's Cyber Essentials certification Providing support and maintenance to the school's physical and virtual servers using previous experience in Windows Server and VMware (or Hyper-V). Providing troubleshooting, support, maintenance, and performance enhancements to the physical and virtual network infrastructure through a strong knowledge of WAN/LAN, TCP/IP, DNS, DHCP and VLAN. The successful candidate will be working across the following range of technology: Office 365 and Azure AD iOS and MacOS Mobile Device Management (Microsoft Intune) Windows Server (2019/2022) and Desktop (10/11) PowerShell Virtual Servers (vSphere & VMWare) Wired and Wireless Networks (Aruba, Cisco and VLANs) VOIP Telephony (3CX) Filtering, Firewall and VPN (Smoothwall) Active Directory, DNS, DHCP, Group Policy Essential requirements: A minimum of a Level 3 qualification in an IT-related field (such as A levels, BTEC, or a relevant apprenticeship) At least two years' relevant experience preferably in the education sector. Understanding of networking principles Knowledge of Windows 10/11 Desktop Support and Windows Server 2019/2022 Server Active Directory, DNS, DHCP, and Group Policy experience Switching and routing, VLANS, wireless networking experience Mobile Device Management (ideally Microsoft Intune and/or Mosyle) Package 27,000 - 29,500 Permanent 37 hours per week 23 days holiday Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.
Are you looking for your next challenging in a constantly expanding company in the local area? Benefits include; free parking, 25 days holiday, company pension, private medical insurance, life assurance scheme & cycle to work scheme. If so read on, Adecco are proud to be working with a well established Company who are seeking a Junior IT Support Technician to join their expanding team. Location: Grays Salary: 32,000 - 35,000 p/a Working days: Monday to Friday Working hours: 9am to 5pm Duration of contract: Permanent Duties: Installing, configuring and maintaining a Microsoft Windows Server Provide 1st & 2nd line IT support for users via the IT Service Desk. Support end users in a physical and virtualised (VMWare) environment. Configuration & installation of hardware & software. Managing backup systems and restoration. Flexibility to travel when needed between locations and remote support of other offices. Requirements : Experience in a similar IT support role Excellent communication IT qualification Transport to travel between sites Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 19, 2024
Full time
Are you looking for your next challenging in a constantly expanding company in the local area? Benefits include; free parking, 25 days holiday, company pension, private medical insurance, life assurance scheme & cycle to work scheme. If so read on, Adecco are proud to be working with a well established Company who are seeking a Junior IT Support Technician to join their expanding team. Location: Grays Salary: 32,000 - 35,000 p/a Working days: Monday to Friday Working hours: 9am to 5pm Duration of contract: Permanent Duties: Installing, configuring and maintaining a Microsoft Windows Server Provide 1st & 2nd line IT support for users via the IT Service Desk. Support end users in a physical and virtualised (VMWare) environment. Configuration & installation of hardware & software. Managing backup systems and restoration. Flexibility to travel when needed between locations and remote support of other offices. Requirements : Experience in a similar IT support role Excellent communication IT qualification Transport to travel between sites Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd/3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Lake Windermere. Role info: 2nd Line/3rd IT Support Engineer Keswick, Lake District Office Based/Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous Learning Company: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSP Sectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, Servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd/3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of Servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks/backup solutions including cloud solutions when required. + Managing support tickets for our client base via telephone, remote and on-site methods. + Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience. + Demonstrable troubleshooting skills that range from user desktop support to server and cloud services. + Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory. + Desktop support including email clients, and Internet connection troubleshooting. + Office software, printer installations, and general problem diagnostics procedures. + Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms. + Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures. + Fundamental knowledge of IP Networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage/Ninja RMM. + Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc. + Wi-Fi networks including point-to-point Wi-Fi links. + VoIP telecommunications exposure. + Knowledge of IP Networks. + Knowledge of one of the mainstream Firewall/networking brands - Draytek, Sophos, HP, Ubiquiti, Cisco. + Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills. + Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards. + Capability to autonomously self-assign workloads and schedule others as part of the team. + Well-presented alongside good written and verbal English skills. + Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience/Background Might Include: IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
Apr 19, 2024
Full time
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd/3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Lake Windermere. Role info: 2nd Line/3rd IT Support Engineer Keswick, Lake District Office Based/Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous Learning Company: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSP Sectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, Servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd/3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of Servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks/backup solutions including cloud solutions when required. + Managing support tickets for our client base via telephone, remote and on-site methods. + Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience. + Demonstrable troubleshooting skills that range from user desktop support to server and cloud services. + Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory. + Desktop support including email clients, and Internet connection troubleshooting. + Office software, printer installations, and general problem diagnostics procedures. + Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms. + Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures. + Fundamental knowledge of IP Networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage/Ninja RMM. + Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc. + Wi-Fi networks including point-to-point Wi-Fi links. + VoIP telecommunications exposure. + Knowledge of IP Networks. + Knowledge of one of the mainstream Firewall/networking brands - Draytek, Sophos, HP, Ubiquiti, Cisco. + Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills. + Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards. + Capability to autonomously self-assign workloads and schedule others as part of the team. + Well-presented alongside good written and verbal English skills. + Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience/Background Might Include: IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
Role: IT Support Analyst Location: Warrington Salary: Up to 24,000 DOE My client is looking for an enthusiastic individual who has a passion for IT & Technology. This first line position would require a candidate who has great communication skills and good knowledge of computer systems as well as experience within a desktop support environment. Day to Day Tasks: Supporting and maintaining Microsoft desktops Occasional client site visits Provide desktop and server support Building, Testing and Configuring hardware devices Patching of network and phones Take calls and resolve incoming tickets Escalate complex IT issues to senior staff Document technical processes and procedures Essential Requirements: Knowledge in building computer systems Enthusiastic and passionate about IT IT Support / desktop support experience Great communication skills and good time keeping Good time management skills Excellent attention to detail and ability to follow instructions If this role sounds like something you would be interested in and you have the required experience / requirements then please apply for immediate consideration. Key Words: IT Technician, Junior IT Technician, 1st Line IT Support In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 18, 2024
Full time
Role: IT Support Analyst Location: Warrington Salary: Up to 24,000 DOE My client is looking for an enthusiastic individual who has a passion for IT & Technology. This first line position would require a candidate who has great communication skills and good knowledge of computer systems as well as experience within a desktop support environment. Day to Day Tasks: Supporting and maintaining Microsoft desktops Occasional client site visits Provide desktop and server support Building, Testing and Configuring hardware devices Patching of network and phones Take calls and resolve incoming tickets Escalate complex IT issues to senior staff Document technical processes and procedures Essential Requirements: Knowledge in building computer systems Enthusiastic and passionate about IT IT Support / desktop support experience Great communication skills and good time keeping Good time management skills Excellent attention to detail and ability to follow instructions If this role sounds like something you would be interested in and you have the required experience / requirements then please apply for immediate consideration. Key Words: IT Technician, Junior IT Technician, 1st Line IT Support In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Rise Technical Recruitment Limited
Chalfont St. Giles, Buckinghamshire
Service Desk Technician Chalfont - Shift Rota basis £25,000 + Hybrid + Education Funding An incredible opportunity awaits an ambitious person who is looking to start their IT career to flourish within an established company in an exciting role. In this position, you will provide comprehensive technical support for the company's clients as well as employees. This role enables you to further develop your existing knowledge in IT and is most suitable for a junior engineer who is looking to kick start their IT career. As a Service Desk Technician, you will be responsible for logging incidents into the helpdesk system, engages customers to understand and address their requirements, provide technical support for a diverse range of devices including laptops, Macs, mobiles, and studios. The company is an esteemed military organization, committed to supporting and advocating for the UK armed forces, their families, and veterans, provides specialized services. Due to organic growth within their IT department, they are looking for an additional engineer to help support the team when someone goes on leave. This opportunity allows you to expand your experience within the IT sector and work with cutting-edge Microsoft technologies. The role involves a shift-based rota where you will work early weeks, late weeks, home weeks and office weeks. The opportunity to work from home being available during home weeks. The ideal candidate will possess some background knowledge in IT this could be during an IT related degree, certifications or during work experience. Be looking to get into IT and have a keen interest in developing their knowledge. It would be desirable if you had some exposure to Office 365, Azure and basic networking infrastructure. This is a fantastic opportunity to be able to work with the latest IT technologies, work with an established company and further progress your IT career with progression and training being available within the company. The company provides the opportunity to learn through Udemy. The person: Recent graduate, newly certified, or deeply passionate about IT with foundational knowledge Able to commute to Chalfont Grove by car, bike, or on foot. Desirable to have knowledge in Office 365, Active Directory, Azure, and basic networking. Strong communication skills and ability to collaborate effectively in a team to resolve customer issues. The role: Log incidents and service requests into our helpdesk system with comprehensive documentation. Engage with customers to promptly address technical concerns, demonstrating effective communication skills. Provide technical support for laptops, Macs, mobiles, and studios, troubleshooting and resolving issues. Undertake additional duties as required to contribute to the success of our service delivery team. Reference Number: BBBH223482 To apply for this role or to be considered for further roles, please click "Apply Now," or contact Mo Islam at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications, and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
Apr 18, 2024
Full time
Service Desk Technician Chalfont - Shift Rota basis £25,000 + Hybrid + Education Funding An incredible opportunity awaits an ambitious person who is looking to start their IT career to flourish within an established company in an exciting role. In this position, you will provide comprehensive technical support for the company's clients as well as employees. This role enables you to further develop your existing knowledge in IT and is most suitable for a junior engineer who is looking to kick start their IT career. As a Service Desk Technician, you will be responsible for logging incidents into the helpdesk system, engages customers to understand and address their requirements, provide technical support for a diverse range of devices including laptops, Macs, mobiles, and studios. The company is an esteemed military organization, committed to supporting and advocating for the UK armed forces, their families, and veterans, provides specialized services. Due to organic growth within their IT department, they are looking for an additional engineer to help support the team when someone goes on leave. This opportunity allows you to expand your experience within the IT sector and work with cutting-edge Microsoft technologies. The role involves a shift-based rota where you will work early weeks, late weeks, home weeks and office weeks. The opportunity to work from home being available during home weeks. The ideal candidate will possess some background knowledge in IT this could be during an IT related degree, certifications or during work experience. Be looking to get into IT and have a keen interest in developing their knowledge. It would be desirable if you had some exposure to Office 365, Azure and basic networking infrastructure. This is a fantastic opportunity to be able to work with the latest IT technologies, work with an established company and further progress your IT career with progression and training being available within the company. The company provides the opportunity to learn through Udemy. The person: Recent graduate, newly certified, or deeply passionate about IT with foundational knowledge Able to commute to Chalfont Grove by car, bike, or on foot. Desirable to have knowledge in Office 365, Active Directory, Azure, and basic networking. Strong communication skills and ability to collaborate effectively in a team to resolve customer issues. The role: Log incidents and service requests into our helpdesk system with comprehensive documentation. Engage with customers to promptly address technical concerns, demonstrating effective communication skills. Provide technical support for laptops, Macs, mobiles, and studios, troubleshooting and resolving issues. Undertake additional duties as required to contribute to the success of our service delivery team. Reference Number: BBBH223482 To apply for this role or to be considered for further roles, please click "Apply Now," or contact Mo Islam at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications, and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
Manchester Hybrid with a mix of office, WFH & on client sites MSP background 3rd line Technician/Helpdesk Engineer Manchester Salary - £32,000 - £40,000 Hybrid with a mix of office, WFH & on client sites You will be working within a newly formed and growing senior project engineering team to ensure the continued maintenance and smooth running of our client's infrastructure, break/fix support, proactive support, and new equipment installations. Key accountabilities Leading more junior engineers Installing and configuring new hardware and software and other routine maintenance tasks Managing the client's computer systems and providing general infrastructure support Microsoft Office 365 Replacing and rebuilding Microsoft sites Providing second and third-line technical support Clear, methodical and organised in documentation, and neat with network wiring Key Challenges Rearchitecting customer networks for stability Spotting opportunities for development/growth of customers Due to the travel requirements around this position, a full clean driving license and access to a car are required Let me give you an insight on the company you will be joining.They aim to build an environment where employees can enjoy a high energy, positive and engaging environment that embraces the flexibility that their staff tell them they want.They believe in a work-hard-play-hard culture in which together they get things done, and they recognize the contribution of those around them, both formally and socially.They have embraced flexible working but have also built an office environment where their staff want to come in to meet and interact with their colleagues. They have bright and modern offices in Manchester city centre. They have monthly "contact days" on which they encourage everyone to attend an office and join them for company provided lunch and a few beers after hours. They operate a rewards & recognition programme that awards quarterly, and annual cash prizes for top performers, as voted for by their staff. All staff receive their mental and physical health & wellbeing benefits package, giving their staff easy access to the prompt, high quality healthcare and support that they need. They are part of a rapidly expanding group that presents outstanding opportunity to progress your career. They believe in investing in the development of their staff. Training is provided for the job you have, and the job you want. 4pm finish on Fridays! Therefore, you will be joining a nice business with nice people and an engaged and inspirational management team. It is a small but growing business where people know each other.All sounds good so far, right? So, what about the experience needed and qualifications and personal attributes? Requirements: MSP background Network, switching and routing (for example, must be able to install and maintain cisco networks without supervision) 2nd and 3rd line support capabilities Server experience including Windows server operating system. Office 365 and G-suite (education desirable) Root cause analysis Citrix (desirable) Project orientated as there will be a number of projects to lead on Finding opportunities for new technology Oh, and above all someone that can speak to people as well as a computer!
Apr 18, 2024
Full time
Manchester Hybrid with a mix of office, WFH & on client sites MSP background 3rd line Technician/Helpdesk Engineer Manchester Salary - £32,000 - £40,000 Hybrid with a mix of office, WFH & on client sites You will be working within a newly formed and growing senior project engineering team to ensure the continued maintenance and smooth running of our client's infrastructure, break/fix support, proactive support, and new equipment installations. Key accountabilities Leading more junior engineers Installing and configuring new hardware and software and other routine maintenance tasks Managing the client's computer systems and providing general infrastructure support Microsoft Office 365 Replacing and rebuilding Microsoft sites Providing second and third-line technical support Clear, methodical and organised in documentation, and neat with network wiring Key Challenges Rearchitecting customer networks for stability Spotting opportunities for development/growth of customers Due to the travel requirements around this position, a full clean driving license and access to a car are required Let me give you an insight on the company you will be joining.They aim to build an environment where employees can enjoy a high energy, positive and engaging environment that embraces the flexibility that their staff tell them they want.They believe in a work-hard-play-hard culture in which together they get things done, and they recognize the contribution of those around them, both formally and socially.They have embraced flexible working but have also built an office environment where their staff want to come in to meet and interact with their colleagues. They have bright and modern offices in Manchester city centre. They have monthly "contact days" on which they encourage everyone to attend an office and join them for company provided lunch and a few beers after hours. They operate a rewards & recognition programme that awards quarterly, and annual cash prizes for top performers, as voted for by their staff. All staff receive their mental and physical health & wellbeing benefits package, giving their staff easy access to the prompt, high quality healthcare and support that they need. They are part of a rapidly expanding group that presents outstanding opportunity to progress your career. They believe in investing in the development of their staff. Training is provided for the job you have, and the job you want. 4pm finish on Fridays! Therefore, you will be joining a nice business with nice people and an engaged and inspirational management team. It is a small but growing business where people know each other.All sounds good so far, right? So, what about the experience needed and qualifications and personal attributes? Requirements: MSP background Network, switching and routing (for example, must be able to install and maintain cisco networks without supervision) 2nd and 3rd line support capabilities Server experience including Windows server operating system. Office 365 and G-suite (education desirable) Root cause analysis Citrix (desirable) Project orientated as there will be a number of projects to lead on Finding opportunities for new technology Oh, and above all someone that can speak to people as well as a computer!
Service Desk Technician Chalfont - Shift Rota basis 25,000 + Hybrid + Education Funding An incredible opportunity awaits an ambitious person who is looking to start their IT career to flourish within an established company in an exciting role. In this position, you will provide comprehensive technical support for the company's clients as well as employees. This role enables you to further develop your existing knowledge in IT and is most suitable for a junior engineer who is looking to kick start their IT career. As a Service Desk Technician, you will be responsible for logging incidents into the helpdesk system, engages customers to understand and address their requirements, provide technical support for a diverse range of devices including laptops, Macs, mobiles, and studios. The company is an esteemed military organization, committed to supporting and advocating for the UK armed forces, their families, and veterans, provides specialized services. Due to organic growth within their IT department, they are looking for an additional engineer to help support the team when someone goes on leave. This opportunity allows you to expand your experience within the IT sector and work with cutting-edge Microsoft technologies. The role involves a shift-based rota where you will work early weeks, late weeks, home weeks and office weeks. The opportunity to work from home being available during home weeks. The ideal candidate will possess some background knowledge in IT this could be during an IT related degree, certifications or during work experience. Be looking to get into IT and have a keen interest in developing their knowledge. It would be desirable if you had some exposure to Office 365, Azure and basic networking infrastructure. This is a fantastic opportunity to be able to work with the latest IT technologies, work with an established company and further progress your IT career with progression and training being available within the company. The company provides the opportunity to learn through Udemy. The person: Recent graduate, newly certified, or deeply passionate about IT with foundational knowledge Able to commute to Chalfont Grove by car, bike, or on foot. Desirable to have knowledge in Office 365, Active Directory, Azure, and basic networking. Strong communication skills and ability to collaborate effectively in a team to resolve customer issues. The role: Log incidents and service requests into our helpdesk system with comprehensive documentation. Engage with customers to promptly address technical concerns, demonstrating effective communication skills. Provide technical support for laptops, Macs, mobiles, and studios, troubleshooting and resolving issues. Undertake additional duties as required to contribute to the success of our service delivery team. Reference Number: BBBH(phone number removed) To apply for this role or to be considered for further roles, please click "Apply Now," or contact Mo Islam at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications, and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
Apr 18, 2024
Full time
Service Desk Technician Chalfont - Shift Rota basis 25,000 + Hybrid + Education Funding An incredible opportunity awaits an ambitious person who is looking to start their IT career to flourish within an established company in an exciting role. In this position, you will provide comprehensive technical support for the company's clients as well as employees. This role enables you to further develop your existing knowledge in IT and is most suitable for a junior engineer who is looking to kick start their IT career. As a Service Desk Technician, you will be responsible for logging incidents into the helpdesk system, engages customers to understand and address their requirements, provide technical support for a diverse range of devices including laptops, Macs, mobiles, and studios. The company is an esteemed military organization, committed to supporting and advocating for the UK armed forces, their families, and veterans, provides specialized services. Due to organic growth within their IT department, they are looking for an additional engineer to help support the team when someone goes on leave. This opportunity allows you to expand your experience within the IT sector and work with cutting-edge Microsoft technologies. The role involves a shift-based rota where you will work early weeks, late weeks, home weeks and office weeks. The opportunity to work from home being available during home weeks. The ideal candidate will possess some background knowledge in IT this could be during an IT related degree, certifications or during work experience. Be looking to get into IT and have a keen interest in developing their knowledge. It would be desirable if you had some exposure to Office 365, Azure and basic networking infrastructure. This is a fantastic opportunity to be able to work with the latest IT technologies, work with an established company and further progress your IT career with progression and training being available within the company. The company provides the opportunity to learn through Udemy. The person: Recent graduate, newly certified, or deeply passionate about IT with foundational knowledge Able to commute to Chalfont Grove by car, bike, or on foot. Desirable to have knowledge in Office 365, Active Directory, Azure, and basic networking. Strong communication skills and ability to collaborate effectively in a team to resolve customer issues. The role: Log incidents and service requests into our helpdesk system with comprehensive documentation. Engage with customers to promptly address technical concerns, demonstrating effective communication skills. Provide technical support for laptops, Macs, mobiles, and studios, troubleshooting and resolving issues. Undertake additional duties as required to contribute to the success of our service delivery team. Reference Number: BBBH(phone number removed) To apply for this role or to be considered for further roles, please click "Apply Now," or contact Mo Islam at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications, and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
Monday - Friday 8.30am-6.00pm 20 days holiday + BH Salary: up to 28k DOE A fantastic opportunity has arisen to join a successful business who offer IT solutions to a range of SME and Blue Chip clients. As the 2nd Line Support Engineer you will be joining a warm friendly team in a vibrant office environment, you will be providing IT support to customers remotely and also attending client site. As the ICT Technician you will act as a first point of call for technical problems raised with the Customer Support Manager. Provide first-line support to customer queries and requests for help via telephone. As the ICT Technician you will route calls to members of the technical team as appropriate, based on the problem and the skill-sets available. Provide on-site assistance to Senior Engineers as needed, and deal with on-site problems if Senior Engineers are not available. Perform specific tasks or projects as allocated by the Director or a Senior Engineer As the ICT Technician you will attend customer sites to perform network audits and pro-active inspections. Monitor alerts from customer systems (particularly servers and backup systems) and deal with issues that may arise. Ensure that customer technical documentation is kept accurate and up to date in the approved format. Develop your own skillset to embrace new technologies. Assist with the professional development of Junior Engineers. As the ICT Technician you will Install well-functioning LAN/WAN and other networks and management of systems, e.g. servers on those networks. Manage security options and software in computers and networks to maintain privacy and protection from attacks. As the ICT Technician you will perform regular upgrades to ensure systems remain updated. Troubleshoot system failures or bugs and provide solutions to restore functionality. Arrange maintenance sessions to discover and mend inefficiencies. Keep records of repairs and fixes for future reference. Offer timely technical support and teach users how to utilize computers correctly. Candidate Requirements A proven experience working as an IT Engineer, IT Support, 2nd Line Engineer, ICT Support, IT Technician, Helpdesk or similar role is essential Strong knowledge & experience of Windows Servers, Virtualisation, Networks, backup management, Active Directory, DNS and Firewalls Exceptional customer facing skills Full clean driving license due to travelling to customer sites
Apr 18, 2024
Full time
Monday - Friday 8.30am-6.00pm 20 days holiday + BH Salary: up to 28k DOE A fantastic opportunity has arisen to join a successful business who offer IT solutions to a range of SME and Blue Chip clients. As the 2nd Line Support Engineer you will be joining a warm friendly team in a vibrant office environment, you will be providing IT support to customers remotely and also attending client site. As the ICT Technician you will act as a first point of call for technical problems raised with the Customer Support Manager. Provide first-line support to customer queries and requests for help via telephone. As the ICT Technician you will route calls to members of the technical team as appropriate, based on the problem and the skill-sets available. Provide on-site assistance to Senior Engineers as needed, and deal with on-site problems if Senior Engineers are not available. Perform specific tasks or projects as allocated by the Director or a Senior Engineer As the ICT Technician you will attend customer sites to perform network audits and pro-active inspections. Monitor alerts from customer systems (particularly servers and backup systems) and deal with issues that may arise. Ensure that customer technical documentation is kept accurate and up to date in the approved format. Develop your own skillset to embrace new technologies. Assist with the professional development of Junior Engineers. As the ICT Technician you will Install well-functioning LAN/WAN and other networks and management of systems, e.g. servers on those networks. Manage security options and software in computers and networks to maintain privacy and protection from attacks. As the ICT Technician you will perform regular upgrades to ensure systems remain updated. Troubleshoot system failures or bugs and provide solutions to restore functionality. Arrange maintenance sessions to discover and mend inefficiencies. Keep records of repairs and fixes for future reference. Offer timely technical support and teach users how to utilize computers correctly. Candidate Requirements A proven experience working as an IT Engineer, IT Support, 2nd Line Engineer, ICT Support, IT Technician, Helpdesk or similar role is essential Strong knowledge & experience of Windows Servers, Virtualisation, Networks, backup management, Active Directory, DNS and Firewalls Exceptional customer facing skills Full clean driving license due to travelling to customer sites
Junior AV Support Technician Company: Join a leading provider of cutting-edge audiovisual solutions, where creativity meets technology. My client specialise in delivering innovative AV solutions to clients across diverse industries, helping them enhance their communication and collaboration experiences. As a Junior AV Support Technician, you'll play a vital role in providing technical support and troubleshooting assistance to our clients, ensuring smooth operation and maximum satisfaction with their AV systems. Position Overview: In this role, you will be responsible for providing remote and some onsite technical support and troubleshooting assistance to clients experiencing issues with their AV systems and equipment. This is an excellent opportunity for someone with a passion for technology and a desire to grow their career in the AV industry. Key Responsibilities: Provide remote technical support and troubleshooting assistance to clients experiencing issues with their AV systems, including displays, projectors, audio equipment, and control systems. Diagnose and resolve technical issues over the phone, via email, or through remote desktop support tools in a timely and efficient manner. Escalate complex issues to senior engineers or field technicians for further investigation and resolution as needed. Document all support interactions and resolutions in our ticketing system, ensuring accurate and thorough record-keeping. Collaborate with internal teams to identify recurring issues and contribute to the development of knowledge base articles and training materials. Assist with testing and validation of new AV equipment and software updates as needed. Stay up-to-date on the latest AV technologies and industry trends to provide informed support and recommendations to clients. Requirements: 1 year + AV experience A desire to learn Full UK Driving License Benefits: Clear path for career progression Comprehensive training and development programs to achieve certifications 28 days holiday including bank holidays Leading pension scheme Take the first step towards a rewarding career in AV and apply with an up-to-date CV now!
Apr 18, 2024
Full time
Junior AV Support Technician Company: Join a leading provider of cutting-edge audiovisual solutions, where creativity meets technology. My client specialise in delivering innovative AV solutions to clients across diverse industries, helping them enhance their communication and collaboration experiences. As a Junior AV Support Technician, you'll play a vital role in providing technical support and troubleshooting assistance to our clients, ensuring smooth operation and maximum satisfaction with their AV systems. Position Overview: In this role, you will be responsible for providing remote and some onsite technical support and troubleshooting assistance to clients experiencing issues with their AV systems and equipment. This is an excellent opportunity for someone with a passion for technology and a desire to grow their career in the AV industry. Key Responsibilities: Provide remote technical support and troubleshooting assistance to clients experiencing issues with their AV systems, including displays, projectors, audio equipment, and control systems. Diagnose and resolve technical issues over the phone, via email, or through remote desktop support tools in a timely and efficient manner. Escalate complex issues to senior engineers or field technicians for further investigation and resolution as needed. Document all support interactions and resolutions in our ticketing system, ensuring accurate and thorough record-keeping. Collaborate with internal teams to identify recurring issues and contribute to the development of knowledge base articles and training materials. Assist with testing and validation of new AV equipment and software updates as needed. Stay up-to-date on the latest AV technologies and industry trends to provide informed support and recommendations to clients. Requirements: 1 year + AV experience A desire to learn Full UK Driving License Benefits: Clear path for career progression Comprehensive training and development programs to achieve certifications 28 days holiday including bank holidays Leading pension scheme Take the first step towards a rewarding career in AV and apply with an up-to-date CV now!
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd / 3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Lake Windermere. Role info: 2nd Line / 3rd IT Support Engineer Keswick, Lake District Office Based / Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous Learning Company: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSP Sectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd / 3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks / backup solutions including cloud solutions when required. + Managing support tickets for our client base via telephone, remote and on-site methods. + Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience. + Demonstrable troubleshooting skills that range from user desktop support to server and cloud services. + Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory. + Desktop support including email clients, and internet connection troubleshooting. + Office software, printer installations, and general problem diagnostics procedures. + Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms. + Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures. + Fundamental knowledge of IP networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage / Ninja RMM. + Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc. + Wi-Fi networks including point-to-point Wi-Fi links. + VoIP telecommunications exposure. + Knowledge of IP networks. + Knowledge of one of the mainstream firewall/networking brands Draytek, Sophos, HP, Ubiquiti, Cisco. + Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills. + Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards. + Capability to autonomously self-assign workloads and schedule others as part of the team. + Well-presented alongside good written and verbal English skills. + Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience / Background Might Include: IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
Apr 18, 2024
Full time
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd / 3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Lake Windermere. Role info: 2nd Line / 3rd IT Support Engineer Keswick, Lake District Office Based / Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous Learning Company: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSP Sectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd / 3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks / backup solutions including cloud solutions when required. + Managing support tickets for our client base via telephone, remote and on-site methods. + Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience. + Demonstrable troubleshooting skills that range from user desktop support to server and cloud services. + Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory. + Desktop support including email clients, and internet connection troubleshooting. + Office software, printer installations, and general problem diagnostics procedures. + Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms. + Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures. + Fundamental knowledge of IP networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage / Ninja RMM. + Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc. + Wi-Fi networks including point-to-point Wi-Fi links. + VoIP telecommunications exposure. + Knowledge of IP networks. + Knowledge of one of the mainstream firewall/networking brands Draytek, Sophos, HP, Ubiquiti, Cisco. + Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills. + Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards. + Capability to autonomously self-assign workloads and schedule others as part of the team. + Well-presented alongside good written and verbal English skills. + Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience / Background Might Include: IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
Job Title: Data Centre Engineer Location: Maidstone Salary: 24k - 32k Job Type: Full time, Permanent This is a permanent shift-based role on a 4-on 4-off basis (including nights and weekends), 12 hours per each shift. About Us: Custodian Data Centres is an award-winning innovative Data Centre, Network & Cloud services provider based in Maidstone & Dartford, Kent. We are seeking a Data Centre Engineer to join our forever growing team. We have been operating for over 12 years and are proud to have achieved 100% uptime for the entirety of that period. We design, build and manage everything in house, you'll be part of the team behind this. The Role: We have an opportunity within our DC Engineering team for an enthusiastic individual who is keen to learn and put those skills to use in a working environment, keeping businesses up and running around the world. The role is split across both our Maidstone & Dartford premises on a rota pattern. The role offers ample opportunity to gain exposure to multiple technologies. You will be involved in monitoring and adjusting cooling and electrical systems, onboarding new clients and providing client support via telephone, email and in person within the datacentre. As well as the experience you will gain, you will be a part of a small team behind one of the most well-connected networks in the UK. In turn, we will also provide you with free U space if you wish to build your own lab. Main Roles and Responsibilities: Providing support & remote hands for clients Running & testing cables for the network and infrastructure Diagnosing and resolving hardware issues Use of monitoring systems to identify potential issues Network and workstation troubleshooting Proactively working to update and process tickets within our system This role will suit someone who is a self-starter and has the right attitude to learn and move forwards, as we will provide training where required. The successful applicant will: Have excellent communication skills Have a keen attention to detail and a strong customer service orientation Have good IT troubleshooting skills Have good analytical skills Have basic knowledge of Windows and Linux environments Have a basic understanding of computer networking Have a full UK driving licence and be willing to commute to both our premises in Dartford and Maidstone easily What We Offer / Benefits: Night Shift Allowance per night shift worked A challenging and rewarding environment The opportunity to learn new technologies Private health insurance after completion of probationary period Free secure onsite parking Encouraged personal development Up to 28 Days Paid Holiday (Extra based on length of service) Free U-Space for staff members Top of the range Cisco Lab onsite Generous pension scheme Potential for Exam Funding (i.e. CCNA, CompTIA Security+ etc) Please Note: When applying for this role, please specify the position you're applying for. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; IT helpdesk technician, systems engineer, helpdesk support, junior network engineer, Data Center Engineer, Data Center Operations Specialist, Data Center Infrastructure Engineer, Data Center Systems Engineer, Data Center Technician, Data Center Network Engineer, will also be considered for this role.
Apr 17, 2024
Full time
Job Title: Data Centre Engineer Location: Maidstone Salary: 24k - 32k Job Type: Full time, Permanent This is a permanent shift-based role on a 4-on 4-off basis (including nights and weekends), 12 hours per each shift. About Us: Custodian Data Centres is an award-winning innovative Data Centre, Network & Cloud services provider based in Maidstone & Dartford, Kent. We are seeking a Data Centre Engineer to join our forever growing team. We have been operating for over 12 years and are proud to have achieved 100% uptime for the entirety of that period. We design, build and manage everything in house, you'll be part of the team behind this. The Role: We have an opportunity within our DC Engineering team for an enthusiastic individual who is keen to learn and put those skills to use in a working environment, keeping businesses up and running around the world. The role is split across both our Maidstone & Dartford premises on a rota pattern. The role offers ample opportunity to gain exposure to multiple technologies. You will be involved in monitoring and adjusting cooling and electrical systems, onboarding new clients and providing client support via telephone, email and in person within the datacentre. As well as the experience you will gain, you will be a part of a small team behind one of the most well-connected networks in the UK. In turn, we will also provide you with free U space if you wish to build your own lab. Main Roles and Responsibilities: Providing support & remote hands for clients Running & testing cables for the network and infrastructure Diagnosing and resolving hardware issues Use of monitoring systems to identify potential issues Network and workstation troubleshooting Proactively working to update and process tickets within our system This role will suit someone who is a self-starter and has the right attitude to learn and move forwards, as we will provide training where required. The successful applicant will: Have excellent communication skills Have a keen attention to detail and a strong customer service orientation Have good IT troubleshooting skills Have good analytical skills Have basic knowledge of Windows and Linux environments Have a basic understanding of computer networking Have a full UK driving licence and be willing to commute to both our premises in Dartford and Maidstone easily What We Offer / Benefits: Night Shift Allowance per night shift worked A challenging and rewarding environment The opportunity to learn new technologies Private health insurance after completion of probationary period Free secure onsite parking Encouraged personal development Up to 28 Days Paid Holiday (Extra based on length of service) Free U-Space for staff members Top of the range Cisco Lab onsite Generous pension scheme Potential for Exam Funding (i.e. CCNA, CompTIA Security+ etc) Please Note: When applying for this role, please specify the position you're applying for. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; IT helpdesk technician, systems engineer, helpdesk support, junior network engineer, Data Center Engineer, Data Center Operations Specialist, Data Center Infrastructure Engineer, Data Center Systems Engineer, Data Center Technician, Data Center Network Engineer, will also be considered for this role.
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Data Architect 6 months 650 per day (Inside IR35, via Umbrella) Warwick (Hybrid) 2 days a week in Office My client is the largest independent utility supplier in the UK. This is an excellent chance to join a fast-moving big data project. Job role: To lead on the design and implementation of data structures to integrate BIM implementation project data to meet the operational needs of the client. To deliver strategies that drive consistent robust and effective approaches to data and its quality. Manage the programme of works to deliver data quality improvements and ensure appropriate controls are in place in line with the clients data management standards. This role will lead through his/her proven expertise in synthesizing data utilizing Microsoft Power BI, Tableau, Excel, Autodesk Construction Cloud Insight, and other individual as well as integrated systems. Key Accountabilities: Data architecture for BIM implementation project - strategically assess and design the data structures in the relevant systems to enable the business to pick up, store and report on data at the correct level of granularity. Creating the correct structures, governance and processes for BIM implementation project team to enable reporting and data quality improvements and in compliance with National Gas Data Principles and future Data roadmap. Collaborate with Data team to set the principles, policies and standards and for data design, ensuring a consistent approach is adopted across BAU and business change. Implement Data Profiling activities and analysis to support the business in defining the data definitions. Ensure an effective Data Issue Management process exists. Supporting root cause analysis to resolve data related quality, system and business process issues. Deliver reports and a balanced scorecard for data quality and data management for key stakeholders and governance groups to guide the direction of travel. Approach Work with stakeholders to anticipate future data needs and understand the associated challenges with a view to creating a data structure design to meet these requirements. Influence key stakeholders in the adoption of the recommended data design. Taking the role of subject matter expert within BIM implementation project team for data related matters. Knowledge: Highly technically literate in systems and data. Have an in-depth understanding of leading practice for structuring data and be able to identify the appropriate technologies and solutions to use in a given scenario. Extensive experience of the analysis and design of Data Warehouse, BI, Data Analytics or complex Data Migration solutions, including analysing source systems, designing ETL routines, resolving DQ issues, designing relational and dimensional models (conceptual and logical), developing reporting and analytical layers. An analytical approach, with demonstrable ability to understand complex processes, to identify and extract key information from systems and individuals, identify deficiencies and recommend actions for correction and improvement. Evidence of creativity and innovation in the development of solutions and experience with a range of both client problems and a variety of solutions. Excellent attention to detail, ability to prioritise and organise. Deep knowledge of BIM and Data Analytics. Construction knowledge, with the ability to be able to apply information management solutions in the context of complex infrastructure projects. Proven experience in information management environments, with emphasis on system data and maintenance optimization, performance improvements, digital technology innovation and benefit realization. Continually support the project to ensure that implementation partners and BIM-Engineers are delivering BIM requirements as outlined. Provide leadership and coaching to junior BIM Technicians and Engineers to guide their development of critical industry knowledge and understanding of corporate standards. This mentoring will aid in their growth and prepare them to be self-sustaining on future projects. Candidates will ideally show evidence of the above in their CV to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.
Apr 16, 2024
Contractor
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Data Architect 6 months 650 per day (Inside IR35, via Umbrella) Warwick (Hybrid) 2 days a week in Office My client is the largest independent utility supplier in the UK. This is an excellent chance to join a fast-moving big data project. Job role: To lead on the design and implementation of data structures to integrate BIM implementation project data to meet the operational needs of the client. To deliver strategies that drive consistent robust and effective approaches to data and its quality. Manage the programme of works to deliver data quality improvements and ensure appropriate controls are in place in line with the clients data management standards. This role will lead through his/her proven expertise in synthesizing data utilizing Microsoft Power BI, Tableau, Excel, Autodesk Construction Cloud Insight, and other individual as well as integrated systems. Key Accountabilities: Data architecture for BIM implementation project - strategically assess and design the data structures in the relevant systems to enable the business to pick up, store and report on data at the correct level of granularity. Creating the correct structures, governance and processes for BIM implementation project team to enable reporting and data quality improvements and in compliance with National Gas Data Principles and future Data roadmap. Collaborate with Data team to set the principles, policies and standards and for data design, ensuring a consistent approach is adopted across BAU and business change. Implement Data Profiling activities and analysis to support the business in defining the data definitions. Ensure an effective Data Issue Management process exists. Supporting root cause analysis to resolve data related quality, system and business process issues. Deliver reports and a balanced scorecard for data quality and data management for key stakeholders and governance groups to guide the direction of travel. Approach Work with stakeholders to anticipate future data needs and understand the associated challenges with a view to creating a data structure design to meet these requirements. Influence key stakeholders in the adoption of the recommended data design. Taking the role of subject matter expert within BIM implementation project team for data related matters. Knowledge: Highly technically literate in systems and data. Have an in-depth understanding of leading practice for structuring data and be able to identify the appropriate technologies and solutions to use in a given scenario. Extensive experience of the analysis and design of Data Warehouse, BI, Data Analytics or complex Data Migration solutions, including analysing source systems, designing ETL routines, resolving DQ issues, designing relational and dimensional models (conceptual and logical), developing reporting and analytical layers. An analytical approach, with demonstrable ability to understand complex processes, to identify and extract key information from systems and individuals, identify deficiencies and recommend actions for correction and improvement. Evidence of creativity and innovation in the development of solutions and experience with a range of both client problems and a variety of solutions. Excellent attention to detail, ability to prioritise and organise. Deep knowledge of BIM and Data Analytics. Construction knowledge, with the ability to be able to apply information management solutions in the context of complex infrastructure projects. Proven experience in information management environments, with emphasis on system data and maintenance optimization, performance improvements, digital technology innovation and benefit realization. Continually support the project to ensure that implementation partners and BIM-Engineers are delivering BIM requirements as outlined. Provide leadership and coaching to junior BIM Technicians and Engineers to guide their development of critical industry knowledge and understanding of corporate standards. This mentoring will aid in their growth and prepare them to be self-sustaining on future projects. Candidates will ideally show evidence of the above in their CV to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.
Are you a tech-savvy individual with a passion for IT and excellent customer service skills? If so, we want you to join our dynamic and growing IT services company. As a Junior IT Technician (1st Line Support), you'll be the primary point of contact for our diverse client base. We pride ourselves on delivering top-notch IT support and solutions. After training in South West London (approx. 6 months), you'll have the opportunity to work remotely with occasional on-site visits to client locations within the London area. This role offers the perfect balance of professional development and the flexibility of working from home. Key Responsibilities: - Provide friendly and knowledgeable support to clients, answering calls with professionalism - Create accurate quotes for a wide range of IT products and services to meet client needs - Deliver first-level technical support by using your expertise and collaborating with the team - Document incoming support requests to ensure efficient escalation and resolution - Set up new PCs, laptops, printers, scanners, and other hardware as required Desired Skills and Experience: - Excellent customer service orientation with a genuine commitment to outstanding support - Strong technical aptitude and a passion for continuous learning and growth - Effective communication skills, both verbal and written, with a professional attitude - Ability to handle confidential information with discretion and remain calm under pressure - Familiarity with Microsoft Windows, Office suite, mobile technologies, basic networking, and remote assistance tools (e.g., VNC, LogMeIn) is a plus Our diverse client base spans various industries, and we take pride in offering comprehensive IT solutions, from end-user application support to complex infrastructure projects. This dynamic environment provides endless opportunities for learning and skill development. Embrace the chance to work on diverse and challenging projects that keep you engaged and constantly expanding your expertise. If you're ready to embark on an exciting IT support journey, where customer satisfaction and continuous growth are paramount, apply now and take the first step towards a rewarding career with our company.
Apr 16, 2024
Full time
Are you a tech-savvy individual with a passion for IT and excellent customer service skills? If so, we want you to join our dynamic and growing IT services company. As a Junior IT Technician (1st Line Support), you'll be the primary point of contact for our diverse client base. We pride ourselves on delivering top-notch IT support and solutions. After training in South West London (approx. 6 months), you'll have the opportunity to work remotely with occasional on-site visits to client locations within the London area. This role offers the perfect balance of professional development and the flexibility of working from home. Key Responsibilities: - Provide friendly and knowledgeable support to clients, answering calls with professionalism - Create accurate quotes for a wide range of IT products and services to meet client needs - Deliver first-level technical support by using your expertise and collaborating with the team - Document incoming support requests to ensure efficient escalation and resolution - Set up new PCs, laptops, printers, scanners, and other hardware as required Desired Skills and Experience: - Excellent customer service orientation with a genuine commitment to outstanding support - Strong technical aptitude and a passion for continuous learning and growth - Effective communication skills, both verbal and written, with a professional attitude - Ability to handle confidential information with discretion and remain calm under pressure - Familiarity with Microsoft Windows, Office suite, mobile technologies, basic networking, and remote assistance tools (e.g., VNC, LogMeIn) is a plus Our diverse client base spans various industries, and we take pride in offering comprehensive IT solutions, from end-user application support to complex infrastructure projects. This dynamic environment provides endless opportunities for learning and skill development. Embrace the chance to work on diverse and challenging projects that keep you engaged and constantly expanding your expertise. If you're ready to embark on an exciting IT support journey, where customer satisfaction and continuous growth are paramount, apply now and take the first step towards a rewarding career with our company.
Senior Development Engineer Location: Remote Salary: £400 per day Job Type: Full time Job Description About Us Barbour EHS, part of the wider Marlowe SRC division, is a trusted and comprehensive provider of regulatory information, guidance, standards and resources to support organisations with their EHS compliance. Our knowledge of complex legislation and our flexible tools empower them to simplify and manage their diverse range of regulatory responsibilities. We help industry professionals to stay on top of ever-changing developments, ensuring their organisation keeps people safe and protects the environment. About the role We are looking for an experienced senior developer to be responsible for overseeing junior developers on projects and supporting various developmental duties. The responsibilities will include writing storyboards, writing code, analysing data and contributing to the design and implementation of software. The senior developer will be collectively responsible for the development and validation of products, systems and components in the replatforming of the core product, analysing and directing recommendations for problem resolution in the overall design of the new platform and will work to improve the performance and efficiency of existing products and provide support to BAU. To be successful, applicants should demonstrate great skills in creativity and innovation, an ability to thrive in a high-pressure environment, and possess excellent communication skills. Applicants must have extensive experience in Agile software development using Node:JS, be able to keep up to date with deadlines, and have strong numeracy and analytical skills. Key Duties: Performing coding assignments which provide reusable, testable and efficient code. Designing and implementing low latency, high availability and performant applications. Integration of data storage solutions. Implementation of security and data protection. Reviewing code work for accuracy and functionality. Creating and implementing design plans. Analysing code segments regularly. Delegating to team members. Plan multiple projects simultaneously. Estimate, track and complete projects on time and within budget / estimation. Ability to understand the development required to enable the design requirements to be delivered. Adept at creating coherent story boards for consideration and approval by the Architectural Review Board. Analyse design specifications and applicable regulations / legislation and apply into product. Define the functional analysis of the design specifications (based on standards) into clear product criteria. Standing up services and environments in Azure and AWS and working server-side with new technologies. Support the creation and maintenance of process documentation associated with the design and analysis process. Support the Solutions Architect about specifications knowledge and product robustness if required. Participate in design reviews. Use tools to gather data on systems performance. Use gathered data alongside subjective evaluation to identify parameter changes to drive desired change in the systems performance. Define, plan and actively involved in software development and evaluation. Undertake special projects as required. Contribute to continuous improve activities. Quality control of own, junior staff and others work through reviews. Attend various meetings and action / communicate instructions. Product written reports and make presentations as required. Undertake continuous training and development. Perform root cause analysis and resolve problems. Lead groups of Engineers and Technicians if required. Provides guidance and advice to other team members. Train both team and broader organisation members. Represent work team at reviews and cross-organisational team meetings. Liaise and communicate with other departments. Work with other team members and the wider technology team. Develop and maintain good relationships with internal and external contacts at all levels. Develop technical relationships with key suppliers and staff. Comply with the Health and Safety and Environmental Policies. Assertive, optimistic, resilient and welcome change. Proactively contributes to the team and has a collaborative approach to working with others. Is self-aware. Shows moral courage, openness and honesty in all dealings. Good team working skills. Self-motivated, flexible, proactive and committed. People Management Relationship Management Self-Management What you will need Essential Exercise substantial initiative / judgement in work methods and interpreting goals. Work independently and is reviewed infrequently with minimal supervision. Self-supervising within the guidance and expectations of the business. Strong time management skills. Analytical and numeracy skills. Strong problem-solving skills with a high attention to detail. A creative, logical approach for generating new ideas and solutions, with the ability to transition through to software development. An excellent grasp of technical software development throughout the full life cycle. Excellent communication and presentation skills. Ability to plan and organise through multiple project phases. An understand of wider business demands and imperatives. Strong IT skills including software detailed below. Able to effectively train the working group effectively and support work teams within the work group. Ability to write convincing proposals and reports with all necessary backup material for external and departmental consumption. Very knowledgeable in all technical areas of software development and development operations and an ability to achieve high levels of proficiency in the projects in a short time. Ability to manage their own and the work group's workloads and balance resources as appropriate and prioritise work as appropriate or challenge when demands are being made which do not fit in with the current schedule. Ability to estimate cost and resource for assigned projects. Ability to present options and persuasively advocate for proposals. Ability to work with vendor's technical teams. People management ability. Qualifications and Experience Levels Relevant Computer Science / technical degree preferred, or ONC, A Levels, BTec Diploma Level 3 or equivalent NVQ level 3 qualification. Membership of a technical related Professional Body would be advantageous. Will require extensive hands-on programming experience of Node:JS. Other programming languages (PHP, .Net, Python, SQL) would be advantageous. Experience with JIRA, GitHub, Draw.IO, Figma, Miro, DevOps and security profiles would be advantageous although training can be given. Ability to understand legislative and regulatory demands on software development. At least 5 years strong programming experience in Node:JS. Consistently demonstrates extremely high levels of technical knowledge, ingenuity and creativity. Strong knowledge of HTML and web frameworks. Integrations and API construction experience. Why join us? People are at the heart of everything we do. By putting people first, we invest more in developing them alongside creating career growth opportunities and advancement across the division. It is our priority to ensure our employees feel valued and inspired and we commit to supporting you every step of the way. Our clients expect the best from us, and we expect the same from our colleagues. This is why we offer a wide range of fantastic benefits to support you in both your personal and professional life. Benefits: 25 days annual leave plus bank holidays Contributory pension scheme Voluntary private medical Simply health care plan Gym and retail discounts Cycle to work scheme Quarterly charity days Religious holiday swap Car maintenance scheme Employee assistance programme Life learning - online learning materials Support with professional membership costs
Apr 16, 2024
Full time
Senior Development Engineer Location: Remote Salary: £400 per day Job Type: Full time Job Description About Us Barbour EHS, part of the wider Marlowe SRC division, is a trusted and comprehensive provider of regulatory information, guidance, standards and resources to support organisations with their EHS compliance. Our knowledge of complex legislation and our flexible tools empower them to simplify and manage their diverse range of regulatory responsibilities. We help industry professionals to stay on top of ever-changing developments, ensuring their organisation keeps people safe and protects the environment. About the role We are looking for an experienced senior developer to be responsible for overseeing junior developers on projects and supporting various developmental duties. The responsibilities will include writing storyboards, writing code, analysing data and contributing to the design and implementation of software. The senior developer will be collectively responsible for the development and validation of products, systems and components in the replatforming of the core product, analysing and directing recommendations for problem resolution in the overall design of the new platform and will work to improve the performance and efficiency of existing products and provide support to BAU. To be successful, applicants should demonstrate great skills in creativity and innovation, an ability to thrive in a high-pressure environment, and possess excellent communication skills. Applicants must have extensive experience in Agile software development using Node:JS, be able to keep up to date with deadlines, and have strong numeracy and analytical skills. Key Duties: Performing coding assignments which provide reusable, testable and efficient code. Designing and implementing low latency, high availability and performant applications. Integration of data storage solutions. Implementation of security and data protection. Reviewing code work for accuracy and functionality. Creating and implementing design plans. Analysing code segments regularly. Delegating to team members. Plan multiple projects simultaneously. Estimate, track and complete projects on time and within budget / estimation. Ability to understand the development required to enable the design requirements to be delivered. Adept at creating coherent story boards for consideration and approval by the Architectural Review Board. Analyse design specifications and applicable regulations / legislation and apply into product. Define the functional analysis of the design specifications (based on standards) into clear product criteria. Standing up services and environments in Azure and AWS and working server-side with new technologies. Support the creation and maintenance of process documentation associated with the design and analysis process. Support the Solutions Architect about specifications knowledge and product robustness if required. Participate in design reviews. Use tools to gather data on systems performance. Use gathered data alongside subjective evaluation to identify parameter changes to drive desired change in the systems performance. Define, plan and actively involved in software development and evaluation. Undertake special projects as required. Contribute to continuous improve activities. Quality control of own, junior staff and others work through reviews. Attend various meetings and action / communicate instructions. Product written reports and make presentations as required. Undertake continuous training and development. Perform root cause analysis and resolve problems. Lead groups of Engineers and Technicians if required. Provides guidance and advice to other team members. Train both team and broader organisation members. Represent work team at reviews and cross-organisational team meetings. Liaise and communicate with other departments. Work with other team members and the wider technology team. Develop and maintain good relationships with internal and external contacts at all levels. Develop technical relationships with key suppliers and staff. Comply with the Health and Safety and Environmental Policies. Assertive, optimistic, resilient and welcome change. Proactively contributes to the team and has a collaborative approach to working with others. Is self-aware. Shows moral courage, openness and honesty in all dealings. Good team working skills. Self-motivated, flexible, proactive and committed. People Management Relationship Management Self-Management What you will need Essential Exercise substantial initiative / judgement in work methods and interpreting goals. Work independently and is reviewed infrequently with minimal supervision. Self-supervising within the guidance and expectations of the business. Strong time management skills. Analytical and numeracy skills. Strong problem-solving skills with a high attention to detail. A creative, logical approach for generating new ideas and solutions, with the ability to transition through to software development. An excellent grasp of technical software development throughout the full life cycle. Excellent communication and presentation skills. Ability to plan and organise through multiple project phases. An understand of wider business demands and imperatives. Strong IT skills including software detailed below. Able to effectively train the working group effectively and support work teams within the work group. Ability to write convincing proposals and reports with all necessary backup material for external and departmental consumption. Very knowledgeable in all technical areas of software development and development operations and an ability to achieve high levels of proficiency in the projects in a short time. Ability to manage their own and the work group's workloads and balance resources as appropriate and prioritise work as appropriate or challenge when demands are being made which do not fit in with the current schedule. Ability to estimate cost and resource for assigned projects. Ability to present options and persuasively advocate for proposals. Ability to work with vendor's technical teams. People management ability. Qualifications and Experience Levels Relevant Computer Science / technical degree preferred, or ONC, A Levels, BTec Diploma Level 3 or equivalent NVQ level 3 qualification. Membership of a technical related Professional Body would be advantageous. Will require extensive hands-on programming experience of Node:JS. Other programming languages (PHP, .Net, Python, SQL) would be advantageous. Experience with JIRA, GitHub, Draw.IO, Figma, Miro, DevOps and security profiles would be advantageous although training can be given. Ability to understand legislative and regulatory demands on software development. At least 5 years strong programming experience in Node:JS. Consistently demonstrates extremely high levels of technical knowledge, ingenuity and creativity. Strong knowledge of HTML and web frameworks. Integrations and API construction experience. Why join us? People are at the heart of everything we do. By putting people first, we invest more in developing them alongside creating career growth opportunities and advancement across the division. It is our priority to ensure our employees feel valued and inspired and we commit to supporting you every step of the way. Our clients expect the best from us, and we expect the same from our colleagues. This is why we offer a wide range of fantastic benefits to support you in both your personal and professional life. Benefits: 25 days annual leave plus bank holidays Contributory pension scheme Voluntary private medical Simply health care plan Gym and retail discounts Cycle to work scheme Quarterly charity days Religious holiday swap Car maintenance scheme Employee assistance programme Life learning - online learning materials Support with professional membership costs
What will you be doing? The IT Technician will be delivering IT service solutions to our hospitality and retail customers. We are looking for an experienced technician with knowledge of bespoke IT deployments. Job Role Overview Configuration and testing duties across a variety of IT hardware such as tablets, laptops, customer order displays, kiosks, tills, switches, routers, and servers. Perform advanced troubleshooting and diagnostics where required. Build optimisation, solutions implementation, and technical documentation. Manage personal tasks in line with a schedule of work and Perform quality control checks in line with departmental expectations. Other duties may occasionally involve ad-hoc 'site installations', visiting customer locations, installing or configuring EPOS equipment to provide technical knowledge and support. The hours of work are full-time, Monday - Friday 9:00 - 17:30, inclusive of a one-hour daily break. A degree of flexibility will be required, depending on the workload. There will also be the requirement to work during weekends on a rota to support our clients. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 15, 2024
Full time
What will you be doing? The IT Technician will be delivering IT service solutions to our hospitality and retail customers. We are looking for an experienced technician with knowledge of bespoke IT deployments. Job Role Overview Configuration and testing duties across a variety of IT hardware such as tablets, laptops, customer order displays, kiosks, tills, switches, routers, and servers. Perform advanced troubleshooting and diagnostics where required. Build optimisation, solutions implementation, and technical documentation. Manage personal tasks in line with a schedule of work and Perform quality control checks in line with departmental expectations. Other duties may occasionally involve ad-hoc 'site installations', visiting customer locations, installing or configuring EPOS equipment to provide technical knowledge and support. The hours of work are full-time, Monday - Friday 9:00 - 17:30, inclusive of a one-hour daily break. A degree of flexibility will be required, depending on the workload. There will also be the requirement to work during weekends on a rota to support our clients. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
A client of ours in the Basildon (Laindon) area are recruiting a Junior IT Support Technician to join their team. This is a full-time permanent position working a 37.5 hour week Monday - Friday and paying a negotiable salary depending on experience. Reporting to the IT Manager, your key duties include but are not limited to: Provide 1st line support for users to ensure they can continue with their daily tasks. Respond to support requests. Assist users with application operations. Resolve 1st line support issues. Connect with 3rd party service providers. Assist with 2nd line support issues. Follow IT processes to help maintain a high quality of service. Ensure routine assignments are completed. Maintain support events and feedback records. Review process performance. Assist with the implementation and development of IT resources. Assist with the physical side of operations. Communicate any ideas or concerns. Assist with strategic decision making. Skills and Experience required to be considered for this Junior IT Support Technician position: Administrative knowledge of Microsoft windows 10 client OS. Previous 1st line support experience. Experience of Microsoft office applications. An IT qualification. Excellent communication skills. Accepts personal accountability. If you feel like you meet the above criteria & would like to be considered for this Junior IT Support Technician position, please apply with your CV and contact Katie at Prime Appointments for a confidential chat.
Apr 15, 2024
Full time
A client of ours in the Basildon (Laindon) area are recruiting a Junior IT Support Technician to join their team. This is a full-time permanent position working a 37.5 hour week Monday - Friday and paying a negotiable salary depending on experience. Reporting to the IT Manager, your key duties include but are not limited to: Provide 1st line support for users to ensure they can continue with their daily tasks. Respond to support requests. Assist users with application operations. Resolve 1st line support issues. Connect with 3rd party service providers. Assist with 2nd line support issues. Follow IT processes to help maintain a high quality of service. Ensure routine assignments are completed. Maintain support events and feedback records. Review process performance. Assist with the implementation and development of IT resources. Assist with the physical side of operations. Communicate any ideas or concerns. Assist with strategic decision making. Skills and Experience required to be considered for this Junior IT Support Technician position: Administrative knowledge of Microsoft windows 10 client OS. Previous 1st line support experience. Experience of Microsoft office applications. An IT qualification. Excellent communication skills. Accepts personal accountability. If you feel like you meet the above criteria & would like to be considered for this Junior IT Support Technician position, please apply with your CV and contact Katie at Prime Appointments for a confidential chat.
Travail Employment Group : Burgess Hill
Burgess Hill, Sussex
Senior IT Helpdesk Technician £27,000 - £29,500, Permanent, Burgess Hill, 23 days holiday, 37 hours per week We are working with a technology-focused secondary school and Sixth Form looking for a driven IT professional looking to develop their skills whilst working with a broad range of technology. The role will involve providing 2nd line support to staff, students, parents, and other stakeholders and day-to-day administration. Additionally, you will be contributing to the on-going maintenance, monitoring and development of school systems and security. You would be working within a dynamic and supportive team, with the following responsibilities: Monitoring the ticketing system throughout the day and acting as the first point of escalation to the Junior IT Helpdesk technician to support resolving issues Resolving hardware and software support issues as quickly and efficiently as possible Creating software images, re-imaging, or otherwise configuring, hardware for use by stakeholders, and keeping systems up to date through appropriate updates and patches. Supporting staff and parents over the telephone. Liaising with external suppliers and support providers when required. Managing users, privileges, permissions and security in Active Directory, Office 365 and Azure/Entra in accordance with best practice from Microsoft and the school's Cyber Essentials certification Providing support and maintenance to the school's physical and virtual servers using previous experience in Windows Server and VMware (or Hyper-V). Providing troubleshooting, support, maintenance, and performance enhancements to the physical and virtual network infrastructure through a strong knowledge of WAN/LAN, TCP/IP, DNS, DHCP and VLAN. The successful candidate will be working across the following range of technology: Office 365 and Azure AD iOS and MacOS Mobile Device Management (Microsoft Intune) Windows Server (2019/2022) and Desktop (10/11) PowerShell Virtual Servers (vSphere & VMWare) Wired and Wireless Networks (Aruba, Cisco and VLANs) VOIP Telephony (3CX) Filtering, Firewall and VPN (Smoothwall) Active Directory, DNS, DHCP, Group Policy Essential requirements: A minimum of a Level 3 qualification in an IT-related field (such as A levels, BTEC, or a relevant apprenticeship) At least two years' relevant experience preferably in the education sector. Understanding of networking principles Knowledge of Windows 10/11 Desktop Support and Windows Server 2019/2022 Server Active Directory, DNS, DHCP, and Group Policy experience Switching and routing, VLANS, wireless networking experience Mobile Device Management (ideally Microsoft Intune and/or Mosyle) Please note, you must have a valid UK driving licence and own mode of transportation Package £27,000 - £29,500 Permanent 37 hours per week 23 days holiday Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.
Apr 13, 2024
Full time
Senior IT Helpdesk Technician £27,000 - £29,500, Permanent, Burgess Hill, 23 days holiday, 37 hours per week We are working with a technology-focused secondary school and Sixth Form looking for a driven IT professional looking to develop their skills whilst working with a broad range of technology. The role will involve providing 2nd line support to staff, students, parents, and other stakeholders and day-to-day administration. Additionally, you will be contributing to the on-going maintenance, monitoring and development of school systems and security. You would be working within a dynamic and supportive team, with the following responsibilities: Monitoring the ticketing system throughout the day and acting as the first point of escalation to the Junior IT Helpdesk technician to support resolving issues Resolving hardware and software support issues as quickly and efficiently as possible Creating software images, re-imaging, or otherwise configuring, hardware for use by stakeholders, and keeping systems up to date through appropriate updates and patches. Supporting staff and parents over the telephone. Liaising with external suppliers and support providers when required. Managing users, privileges, permissions and security in Active Directory, Office 365 and Azure/Entra in accordance with best practice from Microsoft and the school's Cyber Essentials certification Providing support and maintenance to the school's physical and virtual servers using previous experience in Windows Server and VMware (or Hyper-V). Providing troubleshooting, support, maintenance, and performance enhancements to the physical and virtual network infrastructure through a strong knowledge of WAN/LAN, TCP/IP, DNS, DHCP and VLAN. The successful candidate will be working across the following range of technology: Office 365 and Azure AD iOS and MacOS Mobile Device Management (Microsoft Intune) Windows Server (2019/2022) and Desktop (10/11) PowerShell Virtual Servers (vSphere & VMWare) Wired and Wireless Networks (Aruba, Cisco and VLANs) VOIP Telephony (3CX) Filtering, Firewall and VPN (Smoothwall) Active Directory, DNS, DHCP, Group Policy Essential requirements: A minimum of a Level 3 qualification in an IT-related field (such as A levels, BTEC, or a relevant apprenticeship) At least two years' relevant experience preferably in the education sector. Understanding of networking principles Knowledge of Windows 10/11 Desktop Support and Windows Server 2019/2022 Server Active Directory, DNS, DHCP, and Group Policy experience Switching and routing, VLANS, wireless networking experience Mobile Device Management (ideally Microsoft Intune and/or Mosyle) Please note, you must have a valid UK driving licence and own mode of transportation Package £27,000 - £29,500 Permanent 37 hours per week 23 days holiday Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.
Job Description Reading Scientific Services Ltd (RSSL) is a cutting-edge Contract Research Organisation (CRO), providing research, analysis and consultancy to the food and pharmaceutical sectors. Whether we are creating new products, validating medicines or solving investigations, we take pride in being a leader in our field, serving clients from across 60 countries. In 2021, we've been recognised as Employer of the Year and Business of the Year at the Thames Valley Business Awards, and in past years have achieved OBN's Best CRO and Women in Business Enlightened Employer. Enriched by our parent company Mondelēz International, our diverse team includes 22 nationalities from 300 members, creating a family feel as we strive towards our mission of science enhancing lives. Role Overview This Senior Scientist I role is a thought leadership position within RSSL's Functional Ingredient's department, utilising chromatography techniques - primarily LC-MS, HPLC and Ion Chromatography - conduct routine and investigative analyses on a range of pharmaceutical and food products to GMP and UKAS regulations, providing method development and problem solving complex cases. While it does not directly line manage, it is a senior position within the team responsible for providing expertise to other members of the lab. How you will contribute You will provide technical direction and leadership-which includes training and mentoring junior team members-in the laboratory to ensure that complex projects are completed on time and with the appropriate analytical and regulatory standards. In this role, you will review and approve scientific reports, method development and validations, authorize competencies in your area of expertise and independently perform complex method development and design validations protocols. In addition, you will maintain and troubleshoot lab equipment, ensure a clean, tidy and safe working environment, and perform and approve risk assessments. Excellent communication skills will be required of you because you will write technical reports, check data, offer interpretations of results and interact with internal and external holders using influencing and presentation skills to present project proposals and results. What you will bring A desire to drive your future and accelerate your career and the following experience and knowledge: Laboratory requirements and practices Analytical technology in your area of expertise and the desire to develop in-depth and broader technical expertise Scientific understanding and the ability to independently conduct chemical analysis in relevant area Verbal and written communication skills with the ability to build your network and technical credibility with external clients and internal teams Problem solving and planning resources to maintain a consistent workflow to deliver projects Organizational skills, including time management and priority setting More about this role This senior analyst role is based within the Functional Ingredients laboratory and focuses primarily on method development and validations of complex food and pharmaceutical matrices using HPLC and LCMS. In addition this role will also involve investigative and routine analysis of products using chromatography techniques. Indepentently manage workload and train junior members of the team as required. Client contact and administrative support for laboratory management. Play a key role in ensuring that projects are performed and supervised effectively and accurately within agreed timescales and to appropriate quality standards. Education / Certifications: Educated to Degree or PhD in a relevant scientific discipline or equivalent relevant experience in a laboratory. Job specific requirements Technical Perform successful method development using both LCMS & HPLC on complex matrices. Provide high quality customer service at all times by ensuring effective organisation of assigned workload, integrity of analytical data generated and timely/accurate provision of results. Provide Technical direction within own area of expertise within the team. Perform a range of analysis using liquid chromatography techniques independently. Design and perform complex method development and validation protocols. Perform maintenance and troubleshooting of lab equipment. Provide Technical direction within own area of expertise within the team. Perform data checking and provide interpretation of results for routine testing. Generate certificate analysis or external interpretive reports. Expert user of generic and specific software packages require for the role Provide training and supervise junior staff in routine activities and methods and interpretation. Take responsibility for elements of specific projects and/or specific areas of general laboratory/sample administration and assign housekeeping tasks as required. Will be expected to work in different laboratories if the demand is require Communication & Influence To liase with clients, business development and line management to ensure effective communication of project proposals and results. Participate in client and stake holders meetings as required Deliver internal presentations across groups and to technical stakeholders Manage small projects or defined areas of larger projects Work as part of an efficient analytical team Leadership and supervision Supervise a team of Scientists and Technicians Plan own workload and plan routine projects for junior staff Train junior members of the team as required. QEHS Work to the highest standards of safety and quality by ensuring that appropriate COSHHs, risk assessments and SOPs are understood and followed. To complete assigned quanlity actions on a timely manner, including review and approval Write and approve SOPs and Test Methods Generation and approval of Risk Assesments and COSHH Understand and provide technical regulatory leadership in client audits To maintain a clean, tidy and safe working environment. To understand and work to the requirements of GMP and UKAS. Ensure training records are accurate. Company: Reading Scientific Services Limited No Relocation support available Business Unit Summary Reading Scientific Services, Ltd. (RSSL) is a cutting-edge contract research organization (CRO), providing research, analysis and consultancy to the food and pharmaceutical sectors. Whether we are creating new products, validating medicines or solving investigations, we take pride in being a leader in our field, serving clients from across 60 countries. We were recognized in 2019 as an Enlightened Employer, Women in Business and Thames Valley Tech finalists and in 2018, one of our family members earned the Food & Drink Federation's Scientist of the Year. Enriched by our parent company, Mondelēz International, our diverse team of 300 includes 23 nationalities, creating a family feel as we strive toward our mission of "Science Enhancing Lives." Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Job Type Regular Analytical Science Science & Engineering
Sep 23, 2022
Full time
Job Description Reading Scientific Services Ltd (RSSL) is a cutting-edge Contract Research Organisation (CRO), providing research, analysis and consultancy to the food and pharmaceutical sectors. Whether we are creating new products, validating medicines or solving investigations, we take pride in being a leader in our field, serving clients from across 60 countries. In 2021, we've been recognised as Employer of the Year and Business of the Year at the Thames Valley Business Awards, and in past years have achieved OBN's Best CRO and Women in Business Enlightened Employer. Enriched by our parent company Mondelēz International, our diverse team includes 22 nationalities from 300 members, creating a family feel as we strive towards our mission of science enhancing lives. Role Overview This Senior Scientist I role is a thought leadership position within RSSL's Functional Ingredient's department, utilising chromatography techniques - primarily LC-MS, HPLC and Ion Chromatography - conduct routine and investigative analyses on a range of pharmaceutical and food products to GMP and UKAS regulations, providing method development and problem solving complex cases. While it does not directly line manage, it is a senior position within the team responsible for providing expertise to other members of the lab. How you will contribute You will provide technical direction and leadership-which includes training and mentoring junior team members-in the laboratory to ensure that complex projects are completed on time and with the appropriate analytical and regulatory standards. In this role, you will review and approve scientific reports, method development and validations, authorize competencies in your area of expertise and independently perform complex method development and design validations protocols. In addition, you will maintain and troubleshoot lab equipment, ensure a clean, tidy and safe working environment, and perform and approve risk assessments. Excellent communication skills will be required of you because you will write technical reports, check data, offer interpretations of results and interact with internal and external holders using influencing and presentation skills to present project proposals and results. What you will bring A desire to drive your future and accelerate your career and the following experience and knowledge: Laboratory requirements and practices Analytical technology in your area of expertise and the desire to develop in-depth and broader technical expertise Scientific understanding and the ability to independently conduct chemical analysis in relevant area Verbal and written communication skills with the ability to build your network and technical credibility with external clients and internal teams Problem solving and planning resources to maintain a consistent workflow to deliver projects Organizational skills, including time management and priority setting More about this role This senior analyst role is based within the Functional Ingredients laboratory and focuses primarily on method development and validations of complex food and pharmaceutical matrices using HPLC and LCMS. In addition this role will also involve investigative and routine analysis of products using chromatography techniques. Indepentently manage workload and train junior members of the team as required. Client contact and administrative support for laboratory management. Play a key role in ensuring that projects are performed and supervised effectively and accurately within agreed timescales and to appropriate quality standards. Education / Certifications: Educated to Degree or PhD in a relevant scientific discipline or equivalent relevant experience in a laboratory. Job specific requirements Technical Perform successful method development using both LCMS & HPLC on complex matrices. Provide high quality customer service at all times by ensuring effective organisation of assigned workload, integrity of analytical data generated and timely/accurate provision of results. Provide Technical direction within own area of expertise within the team. Perform a range of analysis using liquid chromatography techniques independently. Design and perform complex method development and validation protocols. Perform maintenance and troubleshooting of lab equipment. Provide Technical direction within own area of expertise within the team. Perform data checking and provide interpretation of results for routine testing. Generate certificate analysis or external interpretive reports. Expert user of generic and specific software packages require for the role Provide training and supervise junior staff in routine activities and methods and interpretation. Take responsibility for elements of specific projects and/or specific areas of general laboratory/sample administration and assign housekeeping tasks as required. Will be expected to work in different laboratories if the demand is require Communication & Influence To liase with clients, business development and line management to ensure effective communication of project proposals and results. Participate in client and stake holders meetings as required Deliver internal presentations across groups and to technical stakeholders Manage small projects or defined areas of larger projects Work as part of an efficient analytical team Leadership and supervision Supervise a team of Scientists and Technicians Plan own workload and plan routine projects for junior staff Train junior members of the team as required. QEHS Work to the highest standards of safety and quality by ensuring that appropriate COSHHs, risk assessments and SOPs are understood and followed. To complete assigned quanlity actions on a timely manner, including review and approval Write and approve SOPs and Test Methods Generation and approval of Risk Assesments and COSHH Understand and provide technical regulatory leadership in client audits To maintain a clean, tidy and safe working environment. To understand and work to the requirements of GMP and UKAS. Ensure training records are accurate. Company: Reading Scientific Services Limited No Relocation support available Business Unit Summary Reading Scientific Services, Ltd. (RSSL) is a cutting-edge contract research organization (CRO), providing research, analysis and consultancy to the food and pharmaceutical sectors. Whether we are creating new products, validating medicines or solving investigations, we take pride in being a leader in our field, serving clients from across 60 countries. We were recognized in 2019 as an Enlightened Employer, Women in Business and Thames Valley Tech finalists and in 2018, one of our family members earned the Food & Drink Federation's Scientist of the Year. Enriched by our parent company, Mondelēz International, our diverse team of 300 includes 23 nationalities, creating a family feel as we strive toward our mission of "Science Enhancing Lives." Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Job Type Regular Analytical Science Science & Engineering
Recruitment Solutions (Folkestone) Limited
Dover, Kent
IT Technician Location: Dover Salary: £25,000 per annum Working hours: 08:00 start, 17:00 finish and provide out of hours support as required by business needs RSFL are working with a with a well-known internationally recognised employer who are recruiting for IT Technician to join their organisation. Working within the IT department the purpose of this role is to support the delivery of all IT services, providing the initial ownership, assessment and resolution of all incidents and service requests, to enable the department to offer the best service possible to its customers. Essential Requirements Educated to GCSE level, grade 4 or above in Maths and English or equivalent? A minimum of 12 months + experience within an IT support environment? Be able to demonstrate technical IT competence across a variety of technologies to carry out the role effectively? Must be able to demonstrate a good awareness of customer service? Good working knowledge of Microsoft 365 suite and Windows Operating systems? An understanding of Active Directory/User Management? Demonstratable experience in the maintenance and repair of computer hardware.? Full UK driving license (desirable)? This opportunity is perfect for a junior technician looking for the next step in their career within IT. A full Job Specification is available up on application. Recruitment Solutions (Folkestone) Limited acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying for this job you accept the Terms & Conditions, Privacy Policy and Disclaimers which can be found on the RSFL website.
Feb 03, 2022
Full time
IT Technician Location: Dover Salary: £25,000 per annum Working hours: 08:00 start, 17:00 finish and provide out of hours support as required by business needs RSFL are working with a with a well-known internationally recognised employer who are recruiting for IT Technician to join their organisation. Working within the IT department the purpose of this role is to support the delivery of all IT services, providing the initial ownership, assessment and resolution of all incidents and service requests, to enable the department to offer the best service possible to its customers. Essential Requirements Educated to GCSE level, grade 4 or above in Maths and English or equivalent? A minimum of 12 months + experience within an IT support environment? Be able to demonstrate technical IT competence across a variety of technologies to carry out the role effectively? Must be able to demonstrate a good awareness of customer service? Good working knowledge of Microsoft 365 suite and Windows Operating systems? An understanding of Active Directory/User Management? Demonstratable experience in the maintenance and repair of computer hardware.? Full UK driving license (desirable)? This opportunity is perfect for a junior technician looking for the next step in their career within IT. A full Job Specification is available up on application. Recruitment Solutions (Folkestone) Limited acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying for this job you accept the Terms & Conditions, Privacy Policy and Disclaimers which can be found on the RSFL website.