Reigate and Banstead Borough Council
Reigate & Banstead Borough Council, Castlefield Road, Reigate, UK
Can you help us improve the services delivered to our residents and customers? Do you have software development skills, technical ICT experience and enjoy variety? Reigate and Banstead Borough Council are seeking someone to join them as a Systems Support Analyst and it could be the position you are looking for.
Joining the small and friendly Business Improvement Team in ICT, you will help deliver the Council’s ICT and Digital Strategy. You will be able to demonstrate that you are an innovative, supportive, positive and flexible person whilst working on wide variety of interesting business change and application projects.
You will be using your knowledge and experience of CRM, API’s, SQL and SQL Server, ETL software, automation, ftp, DOS scripting, webservices and PowerBI. This could be:
with the Granicus govService CRM platform, creating self-service online forms and processes for our residents and customers, or generating efficiencies and business value for our internal service unit colleagues
integrating diverse back office systems using API’s and webservices
creating and managing existing SQL databases
writing and maintaining PowerBI reports
supporting legacy batch work using scheduled tasks, ftp and DOS scripting tools
working with third party software suppliers on upgrade and migration projects
troubleshoot third line support calls
You will be a self-starter and have excellent analytical and problem-solving skills along with strong organisational and interpersonal skills.
Staff Benefits
In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.
We provide you with generous annual leave, flexible working and contribute 15% towards the LGPS pension scheme. You will also have access to a range of discounts including local and high street stores, salary sacrifice schemes including a cycle lease scheme, and discounted ‘Better’ leisure centre membership.
Additional Information
For an informal discussion about the role, please contact: Kenton Reader, Business Improvement Team Leader on Tel: 01737 276764.
We are proud to be an equal opportunities employer, supporting the guaranteed interview scheme for disabled and ex-armed forces candidates, who meet the essential criteria for the role.
Closing Date: 16 October 2023
Values and Behaviours
Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative and embracing of change. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.
Oct 04, 2023
Full time
Can you help us improve the services delivered to our residents and customers? Do you have software development skills, technical ICT experience and enjoy variety? Reigate and Banstead Borough Council are seeking someone to join them as a Systems Support Analyst and it could be the position you are looking for.
Joining the small and friendly Business Improvement Team in ICT, you will help deliver the Council’s ICT and Digital Strategy. You will be able to demonstrate that you are an innovative, supportive, positive and flexible person whilst working on wide variety of interesting business change and application projects.
You will be using your knowledge and experience of CRM, API’s, SQL and SQL Server, ETL software, automation, ftp, DOS scripting, webservices and PowerBI. This could be:
with the Granicus govService CRM platform, creating self-service online forms and processes for our residents and customers, or generating efficiencies and business value for our internal service unit colleagues
integrating diverse back office systems using API’s and webservices
creating and managing existing SQL databases
writing and maintaining PowerBI reports
supporting legacy batch work using scheduled tasks, ftp and DOS scripting tools
working with third party software suppliers on upgrade and migration projects
troubleshoot third line support calls
You will be a self-starter and have excellent analytical and problem-solving skills along with strong organisational and interpersonal skills.
Staff Benefits
In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.
We provide you with generous annual leave, flexible working and contribute 15% towards the LGPS pension scheme. You will also have access to a range of discounts including local and high street stores, salary sacrifice schemes including a cycle lease scheme, and discounted ‘Better’ leisure centre membership.
Additional Information
For an informal discussion about the role, please contact: Kenton Reader, Business Improvement Team Leader on Tel: 01737 276764.
We are proud to be an equal opportunities employer, supporting the guaranteed interview scheme for disabled and ex-armed forces candidates, who meet the essential criteria for the role.
Closing Date: 16 October 2023
Values and Behaviours
Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative and embracing of change. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.
About us:
Gower College Swansea is one of the largest colleges in Wales with a strong reputation for high quality teaching and learning. We have six campuses across the city with over 4,500 full time learners and 10,000 part time learners. We currently have a turnover of over £50 million making us a major employer in the region with approximately 1,000 staff.
At Gower College Swansea we are passionate about investing in our staff and looking after their wellbeing to ensure they feel supported in work and also at home.
The role:
You will be responsible for the delivery of high-quality Data Analytics apprenticeship training and assessment on our work-based learning contract.
37 hours per week
Permanent
£31,498 - £36,642 per annum
Jubilee Court, Swansea, SA5
Key Responsibilities:
Plan and deliver training and assessments across a range of courses ensuring schemes/records of work, assignment schedules, are appropriate to the syllabus content and awarding body standards
Work with customers in industry to maintain and build relationships and to secure contracts with existing and new organisations
Meet regularly with learners as determined by the programme delivery to establish and maintain monitoring and review arrangements for students undertaking training.
About you:
Level 4 qualification or equivalent in Data Analytics
Commercial knowledge, experience and understanding of industry, including training needs
Creative, innovative and enthusiastic
Benefits for you:
28 days annual leave, plus bank holidays, and the college is closed for two weeks over the Christmas period
Free Parking
A Local Government Pension Scheme with an average employer contribution of 21% (2023)
Free annual subscription to the Headspace Mindfulness app
Discounted study opportunities on College programmes
Hybrid Working
View more benefits here: https://www.gcs.ac.uk/recruitment/benefits-and-wellbeing
We welcome applications from individuals regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We particularly welcome applications from groups currently underrepresented within our organisation.
If you wish to continue your application journey using Welsh Language, please visit our Cymraeg site. We encourage Welsh Language applications as we recognise the importance of delivering services in Welsh, and the need to grow our bilingual workforce.
Gower College Swansea is committed to safeguarding and promoting the welfare of young people and expects all staff to share this commitment. Appointments are subject to an enhanced DBS check and require registration with the Education Workforce Council for Wales.
Appointments will normally be made to the bottom of the salary scale with annual increments on 1st August each year (subject to a start date before 1st February).
May 15, 2023
Full time
About us:
Gower College Swansea is one of the largest colleges in Wales with a strong reputation for high quality teaching and learning. We have six campuses across the city with over 4,500 full time learners and 10,000 part time learners. We currently have a turnover of over £50 million making us a major employer in the region with approximately 1,000 staff.
At Gower College Swansea we are passionate about investing in our staff and looking after their wellbeing to ensure they feel supported in work and also at home.
The role:
You will be responsible for the delivery of high-quality Data Analytics apprenticeship training and assessment on our work-based learning contract.
37 hours per week
Permanent
£31,498 - £36,642 per annum
Jubilee Court, Swansea, SA5
Key Responsibilities:
Plan and deliver training and assessments across a range of courses ensuring schemes/records of work, assignment schedules, are appropriate to the syllabus content and awarding body standards
Work with customers in industry to maintain and build relationships and to secure contracts with existing and new organisations
Meet regularly with learners as determined by the programme delivery to establish and maintain monitoring and review arrangements for students undertaking training.
About you:
Level 4 qualification or equivalent in Data Analytics
Commercial knowledge, experience and understanding of industry, including training needs
Creative, innovative and enthusiastic
Benefits for you:
28 days annual leave, plus bank holidays, and the college is closed for two weeks over the Christmas period
Free Parking
A Local Government Pension Scheme with an average employer contribution of 21% (2023)
Free annual subscription to the Headspace Mindfulness app
Discounted study opportunities on College programmes
Hybrid Working
View more benefits here: https://www.gcs.ac.uk/recruitment/benefits-and-wellbeing
We welcome applications from individuals regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We particularly welcome applications from groups currently underrepresented within our organisation.
If you wish to continue your application journey using Welsh Language, please visit our Cymraeg site. We encourage Welsh Language applications as we recognise the importance of delivering services in Welsh, and the need to grow our bilingual workforce.
Gower College Swansea is committed to safeguarding and promoting the welfare of young people and expects all staff to share this commitment. Appointments are subject to an enhanced DBS check and require registration with the Education Workforce Council for Wales.
Appointments will normally be made to the bottom of the salary scale with annual increments on 1st August each year (subject to a start date before 1st February).
Test Analyst Web Applications
Closing date: 29 January 2023
Location: Flexible
Salary: £32,876 - £36,229 (Grade 5)
Contract type : Permanent
Work pattern: 37 hours, Monday - Friday
Post number: 203436
Job Description
We’re looking for an experienced User Acceptance Tester to join our growing Digital Services Team.
Over a million people access information and services on the Natural Resources Wales website every year. These include helping businesses comply with environmental regulations to protect the Welsh environment and helping house holders understand their flood risk and prepare for flooding. It’s also an important platform for other public bodies and used by policy makers to access the evidence they need to help make decisions. And much more in-between!
Working in a multidisciplinary team, you will work closely with developers, testers and users of the NRW website and Content Management System. You will review and test applications to make sure developments work as expected and meet standards, such as accessibility.
You can find out more about our vision for user-centred services for the people of Wales in our Digital Strategy.
You will be able to demonstrate knowledge and experience of the following:
Excellent analytical skills with the ability to understand technical & business requirements to identify test data requirements and produce test conditions, scenarios and scripts in preparation and execution of a full range of testing including; functional, Integration and Regression activities across multiple teams.
Ability to create and maintain test documentation: e.g. test plans, TTRM, Test Exit reports, Test estimate schedules, and contribute to overall project test plans. Operate the agreed defect life cycle, ensuring defects are assigned to the relevant party, accepted for re-test, re-tested and approved.
Sound understanding of structured test models (e.g. Agile, Waterfall, V- Model), and the ability to work within them appropriately, technical architectures. (Microsoft Cloud technology).
Understanding of the use of test metrics to provide accurate reporting including test progress, scripting, defect tracking, and completion reporting using testing tools and will require applicants to be fully conversant with tools for test requirements.
Excellent technical skills and knowledge including:
Working for/within an organisation which is “data rich”, collecting and generating its own data for use in regulating others, managing its assets or informing others.
Building/working with corporate applications using cloud hosting services such as Azure and of working in environments using MS Sharepoint including Office 365.
Excellent communication and team working skills with the ability to work collaboratively and at pace responding to changes in environment, timescales and priorities, including the ability to work with senior management and internal and external customers and suppliers presenting complex/technical information in a format appropriate for the seniority and technical understanding of the audience. It is imperative to maintain assertive communication in the face of resource availability challenges from business users.
This role will offer a range of benefits, including:
Agile and flexible working
Civil Service Pension Scheme offering employer contributions of 26.6% to 30.3%
28 days annual leave, rising to 33 days
Generous leave entitlements for all your life needs
Health and wellbeing benefits and support
Weekly well-being hour to use as you choose
For more information, please visit our website.
Dec 08, 2022
Full time
Test Analyst Web Applications
Closing date: 29 January 2023
Location: Flexible
Salary: £32,876 - £36,229 (Grade 5)
Contract type : Permanent
Work pattern: 37 hours, Monday - Friday
Post number: 203436
Job Description
We’re looking for an experienced User Acceptance Tester to join our growing Digital Services Team.
Over a million people access information and services on the Natural Resources Wales website every year. These include helping businesses comply with environmental regulations to protect the Welsh environment and helping house holders understand their flood risk and prepare for flooding. It’s also an important platform for other public bodies and used by policy makers to access the evidence they need to help make decisions. And much more in-between!
Working in a multidisciplinary team, you will work closely with developers, testers and users of the NRW website and Content Management System. You will review and test applications to make sure developments work as expected and meet standards, such as accessibility.
You can find out more about our vision for user-centred services for the people of Wales in our Digital Strategy.
You will be able to demonstrate knowledge and experience of the following:
Excellent analytical skills with the ability to understand technical & business requirements to identify test data requirements and produce test conditions, scenarios and scripts in preparation and execution of a full range of testing including; functional, Integration and Regression activities across multiple teams.
Ability to create and maintain test documentation: e.g. test plans, TTRM, Test Exit reports, Test estimate schedules, and contribute to overall project test plans. Operate the agreed defect life cycle, ensuring defects are assigned to the relevant party, accepted for re-test, re-tested and approved.
Sound understanding of structured test models (e.g. Agile, Waterfall, V- Model), and the ability to work within them appropriately, technical architectures. (Microsoft Cloud technology).
Understanding of the use of test metrics to provide accurate reporting including test progress, scripting, defect tracking, and completion reporting using testing tools and will require applicants to be fully conversant with tools for test requirements.
Excellent technical skills and knowledge including:
Working for/within an organisation which is “data rich”, collecting and generating its own data for use in regulating others, managing its assets or informing others.
Building/working with corporate applications using cloud hosting services such as Azure and of working in environments using MS Sharepoint including Office 365.
Excellent communication and team working skills with the ability to work collaboratively and at pace responding to changes in environment, timescales and priorities, including the ability to work with senior management and internal and external customers and suppliers presenting complex/technical information in a format appropriate for the seniority and technical understanding of the audience. It is imperative to maintain assertive communication in the face of resource availability challenges from business users.
This role will offer a range of benefits, including:
Agile and flexible working
Civil Service Pension Scheme offering employer contributions of 26.6% to 30.3%
28 days annual leave, rising to 33 days
Generous leave entitlements for all your life needs
Health and wellbeing benefits and support
Weekly well-being hour to use as you choose
For more information, please visit our website.
Senior Business Systems Analyst - Automation and Low/No Code Specialist Hybrid working - 50/50 split Circa £70,000 + excellent benefits Are you an aspiring leader with a passion for automation and leveraging Microsoft technologies to drive business innovation? Join my clients dynamic organisation in Newcastle as a Senior Business Systems Analyst, where you'll lead initiatives focused on automation, low/no code solutions, and maximising the potential of Microsoft technologies. Key Responsibilities: Strategic Leadership: Provide strategic direction and leadership in the adoption and implementation of automation solutions, leveraging low/no code platforms and Microsoft technologies to drive efficiency and productivity across the organisation. Requirements Management: Lead the development and sign-off of Requirements Specification documents for automation projects, collaborating closely with stakeholders to ensure alignment with business objectives. Change Management: Drive effective change management processes for automation initiatives, overseeing modifications to project documentation and ensuring clarity and consistency throughout the project lifecycle. Cross-Functional Collaboration: Foster collaboration and communication across departments, serving as a liaison between technical teams and business units to ensure seamless project delivery. Team Mentorship: Mentor and support junior members of the team, providing guidance and expertise in automation and low/no code solutions to help them grow and develop in their roles. Technical Experience Required: Power Platform - specifically Power Apps & Power Automate Automation tools such as PowerShell, RBA, UIPath Experience working in an Azure environment Exposure to alternative low / no code technologies would be a bonus Skills / Experience Required: Leadership Experience: Previous experience in a leadership role within an end-user organisation, with a focus on driving automation initiatives and leveraging low/no code platforms. Analytical Expertise: Strong analytical skills, with the ability to gather and interpret business requirements and translate them into actionable automation solutions. Communication Skills: Excellent written and verbal communication skills, with the ability to effectively engage and influence stakeholders at all levels of the organisation. Technical Proficiency: Proficiency in Microsoft technologies, including Azure services, Dynamics Power Platform, and Power Apps, with a strong understanding of automation principles and low/no code development. This is an exceptional opportunity for an aspiring leader to make a significant impact in driving automation and innovation within our organisation. If you're ready to take on a leadership role and drive digital transformation using Microsoft technologies, we want to hear from you. Please send your CV for immediate review. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
May 01, 2024
Full time
Senior Business Systems Analyst - Automation and Low/No Code Specialist Hybrid working - 50/50 split Circa £70,000 + excellent benefits Are you an aspiring leader with a passion for automation and leveraging Microsoft technologies to drive business innovation? Join my clients dynamic organisation in Newcastle as a Senior Business Systems Analyst, where you'll lead initiatives focused on automation, low/no code solutions, and maximising the potential of Microsoft technologies. Key Responsibilities: Strategic Leadership: Provide strategic direction and leadership in the adoption and implementation of automation solutions, leveraging low/no code platforms and Microsoft technologies to drive efficiency and productivity across the organisation. Requirements Management: Lead the development and sign-off of Requirements Specification documents for automation projects, collaborating closely with stakeholders to ensure alignment with business objectives. Change Management: Drive effective change management processes for automation initiatives, overseeing modifications to project documentation and ensuring clarity and consistency throughout the project lifecycle. Cross-Functional Collaboration: Foster collaboration and communication across departments, serving as a liaison between technical teams and business units to ensure seamless project delivery. Team Mentorship: Mentor and support junior members of the team, providing guidance and expertise in automation and low/no code solutions to help them grow and develop in their roles. Technical Experience Required: Power Platform - specifically Power Apps & Power Automate Automation tools such as PowerShell, RBA, UIPath Experience working in an Azure environment Exposure to alternative low / no code technologies would be a bonus Skills / Experience Required: Leadership Experience: Previous experience in a leadership role within an end-user organisation, with a focus on driving automation initiatives and leveraging low/no code platforms. Analytical Expertise: Strong analytical skills, with the ability to gather and interpret business requirements and translate them into actionable automation solutions. Communication Skills: Excellent written and verbal communication skills, with the ability to effectively engage and influence stakeholders at all levels of the organisation. Technical Proficiency: Proficiency in Microsoft technologies, including Azure services, Dynamics Power Platform, and Power Apps, with a strong understanding of automation principles and low/no code development. This is an exceptional opportunity for an aspiring leader to make a significant impact in driving automation and innovation within our organisation. If you're ready to take on a leadership role and drive digital transformation using Microsoft technologies, we want to hear from you. Please send your CV for immediate review. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Education Support Professionals Ltd
Weybridge, Surrey
Service Desk Analyst (Education) - SURREY - up to £30K + EXCELLENT BENS Can you be the next Service Desk 'champion' at one of Surrey's leading independent school ? Then we should talk ! ESP are delighted to be working again with St George's College Weybridge as they search for a new member of their Service Desk team. This a key opportunity, for you, to make a significant impact. You will be joining a proud IT division, dedicated to both the teaching staff and students alike through seamless Service Desk solutions. St George's is set in the beautiful green spaces of Surrey- with outstanding grounds. The school prioritises well-being, offering expansive green spaces that promote physical activity ( you will not need a gym membership anymore !) all within its unique sense of calm. Your mission Diffuse tech troubles and save the day! Become the 'go-to person' behind school lessons- by supporting technology in the classrooms. Be the first point of contact for desktops, laptops, iPads, and more - across the school. Create a smooth user experience for students and staff alike. Gain IT experience in a supportive environment. Collaborate with the Network and Data teams to keep everything running like clockwork. Essential Criteria Office 365 and win 10/11 Help/Service Desk experience Basic knowledge of AD, DHCP, DNS, Exchange, Server and Client AV, interactive TV and digital signage
May 01, 2024
Full time
Service Desk Analyst (Education) - SURREY - up to £30K + EXCELLENT BENS Can you be the next Service Desk 'champion' at one of Surrey's leading independent school ? Then we should talk ! ESP are delighted to be working again with St George's College Weybridge as they search for a new member of their Service Desk team. This a key opportunity, for you, to make a significant impact. You will be joining a proud IT division, dedicated to both the teaching staff and students alike through seamless Service Desk solutions. St George's is set in the beautiful green spaces of Surrey- with outstanding grounds. The school prioritises well-being, offering expansive green spaces that promote physical activity ( you will not need a gym membership anymore !) all within its unique sense of calm. Your mission Diffuse tech troubles and save the day! Become the 'go-to person' behind school lessons- by supporting technology in the classrooms. Be the first point of contact for desktops, laptops, iPads, and more - across the school. Create a smooth user experience for students and staff alike. Gain IT experience in a supportive environment. Collaborate with the Network and Data teams to keep everything running like clockwork. Essential Criteria Office 365 and win 10/11 Help/Service Desk experience Basic knowledge of AD, DHCP, DNS, Exchange, Server and Client AV, interactive TV and digital signage
IAM Analyst Bristol Up to £55,000 + great benefits An impressive financial services business is looking to hire an IAM Analyst to support this team with the compliance and security the business' digital activities. This business is going through a big technology transformation programme that is estimated to take 3 -5 years. The successful IAM Analyst will be part of this journey and have great technical exposure and the ability to rapidly progress. The IAM team in this business will also be pivotal in raising security awareness within the business. IAM Analyst Duties and Responsibilities The successful IAM Analyst will: Be responsible for onboarding applications into the cloud based IAM tool Work with a variety of teams across the enterprise to propose solutions that meet the business' identity needs. Manage user identity life cycle including provisioning and deprovisioning as well as modifying access controls Implement RBAC and ensure that users have an appropriate level of access Investigate and find solutions to access related issues and violations. Monitor all Identity systems for suspicious activities. IAM Analyst - Your Background The ideal IAM Analyst will have: At least 3 years of Identity and Access Management experience Proficiency in Identity and Governance tools for example: Saviynt SailPoint Entra ID Other similar tools Proven experience of working as an IAM Analyst Strong experiences of working in adherence to access control values including RBAC and least privilege access Understanding of regulatory compliance frameworks eg GDPR, NIST, ISO Extremely strong people skills as this role will be working across a variety of business functions. Proven track record of problem solving in an IAM environment.
May 01, 2024
Full time
IAM Analyst Bristol Up to £55,000 + great benefits An impressive financial services business is looking to hire an IAM Analyst to support this team with the compliance and security the business' digital activities. This business is going through a big technology transformation programme that is estimated to take 3 -5 years. The successful IAM Analyst will be part of this journey and have great technical exposure and the ability to rapidly progress. The IAM team in this business will also be pivotal in raising security awareness within the business. IAM Analyst Duties and Responsibilities The successful IAM Analyst will: Be responsible for onboarding applications into the cloud based IAM tool Work with a variety of teams across the enterprise to propose solutions that meet the business' identity needs. Manage user identity life cycle including provisioning and deprovisioning as well as modifying access controls Implement RBAC and ensure that users have an appropriate level of access Investigate and find solutions to access related issues and violations. Monitor all Identity systems for suspicious activities. IAM Analyst - Your Background The ideal IAM Analyst will have: At least 3 years of Identity and Access Management experience Proficiency in Identity and Governance tools for example: Saviynt SailPoint Entra ID Other similar tools Proven experience of working as an IAM Analyst Strong experiences of working in adherence to access control values including RBAC and least privilege access Understanding of regulatory compliance frameworks eg GDPR, NIST, ISO Extremely strong people skills as this role will be working across a variety of business functions. Proven track record of problem solving in an IAM environment.
Company Description Helping over ten million people around the world manage their savings, retirement plans and life insurance requires a lot of people behind-the-scenes. It's up to us in L&G Group functions - which includes our tech and digital teams, Group Finance, HR, Risk and Corporate Comms to provide the essential support services that all areas of the business need, here in the UK and overseas. Simply put, we enable everyone at Legal & General to do what they do best. That means we're helping to improve our customers' lives, and contributing to the success of the business every day. Job Description We have an amazing opportunity for a Junior ServiceNow Engineer to join us in Hove! You'll be joining a dynamic, hands-on team helping to support technology-based changes within the security environment; playing a key role in the ongoing improvement of the ServiceNow solution used across the L&G business. If you're looking for a role with exposure to IAM and Security then this could be the ideal next move for you! What you'll be doing Maintaining the IAM Service Catalogue as presented to our diverse user base, ensuring workflow is consistent and all approvals are managed in a way that meets rigorous audit standards Partnering with other Engineers, System Admins, Product Owners, customers and suppliers to deliver opportunities to enhance the user experience across Security and IAM processes, tools and automation capabilities Staying abreast of new ServiceNow capabilities, features and functionality, playing a key role in driving continual improvement with a strong focus on enablement - leading to improved customer satisfaction Working with the Business Analysts, System Admins and Product Owners to help deliver user stories required for the IAM team. Gaining an understanding of ITIL and the assorted business processes supported in ServiceNow from an Identity & Access Management perspective Reporting into the Identity and Access Management function, you'll be delivering automated access provisioning and integrating with other core IAM products such as IdentityNow Qualifications What we're looking for Experience of developing ServiceNow Catalogue items, including workflows and approvals. Experience of REST API's and JSON Someone that isn't afraid to ask questions if they are unsure of the solution - the team are more than happy to help Sailpoint experience would be great, but training will be given Understanding of ITIL and the assorted business processes supported in ServiceNow from an Identity & Access management perspective Additional Information When you commit to Legal & General, we'll commit to you too. That means we'll recognise and reward your hard work, your performance and your contribution. If you join us, you'll get access to some great benefits, including private medical insurance, at least 25 days holiday (excluding bank holidays), a generous pension scheme, life assurance, and Income Protection. You can participate in our electric car scheme, which offers employees the option to hire a brand new electric car through tax efficient salary sacrifice. We're also proud to offer competitive family leave. You'll have the opportunity to participate in our annual, performance-related bonus plan and valuable share schemes. And then there are the many discounts we offer that you can take advantage of - both for our own products and at a range of high street stores and online offerings. Legal & General is a leading financial services organisation, named Britain's Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future. We're one of the world's largest asset managers, homebuilders, pension providers and insurers.Connecting to form a unique business model which drives value for our customers and society. And enabling our people to create impact through work that is meaningful and valued. If you join us, you'll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel. We strive to be open, mindful, and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs. It doesn't matter if you don't meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose. If you're open to find out more, we'd love to hear from you.
May 01, 2024
Full time
Company Description Helping over ten million people around the world manage their savings, retirement plans and life insurance requires a lot of people behind-the-scenes. It's up to us in L&G Group functions - which includes our tech and digital teams, Group Finance, HR, Risk and Corporate Comms to provide the essential support services that all areas of the business need, here in the UK and overseas. Simply put, we enable everyone at Legal & General to do what they do best. That means we're helping to improve our customers' lives, and contributing to the success of the business every day. Job Description We have an amazing opportunity for a Junior ServiceNow Engineer to join us in Hove! You'll be joining a dynamic, hands-on team helping to support technology-based changes within the security environment; playing a key role in the ongoing improvement of the ServiceNow solution used across the L&G business. If you're looking for a role with exposure to IAM and Security then this could be the ideal next move for you! What you'll be doing Maintaining the IAM Service Catalogue as presented to our diverse user base, ensuring workflow is consistent and all approvals are managed in a way that meets rigorous audit standards Partnering with other Engineers, System Admins, Product Owners, customers and suppliers to deliver opportunities to enhance the user experience across Security and IAM processes, tools and automation capabilities Staying abreast of new ServiceNow capabilities, features and functionality, playing a key role in driving continual improvement with a strong focus on enablement - leading to improved customer satisfaction Working with the Business Analysts, System Admins and Product Owners to help deliver user stories required for the IAM team. Gaining an understanding of ITIL and the assorted business processes supported in ServiceNow from an Identity & Access Management perspective Reporting into the Identity and Access Management function, you'll be delivering automated access provisioning and integrating with other core IAM products such as IdentityNow Qualifications What we're looking for Experience of developing ServiceNow Catalogue items, including workflows and approvals. Experience of REST API's and JSON Someone that isn't afraid to ask questions if they are unsure of the solution - the team are more than happy to help Sailpoint experience would be great, but training will be given Understanding of ITIL and the assorted business processes supported in ServiceNow from an Identity & Access management perspective Additional Information When you commit to Legal & General, we'll commit to you too. That means we'll recognise and reward your hard work, your performance and your contribution. If you join us, you'll get access to some great benefits, including private medical insurance, at least 25 days holiday (excluding bank holidays), a generous pension scheme, life assurance, and Income Protection. You can participate in our electric car scheme, which offers employees the option to hire a brand new electric car through tax efficient salary sacrifice. We're also proud to offer competitive family leave. You'll have the opportunity to participate in our annual, performance-related bonus plan and valuable share schemes. And then there are the many discounts we offer that you can take advantage of - both for our own products and at a range of high street stores and online offerings. Legal & General is a leading financial services organisation, named Britain's Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future. We're one of the world's largest asset managers, homebuilders, pension providers and insurers.Connecting to form a unique business model which drives value for our customers and society. And enabling our people to create impact through work that is meaningful and valued. If you join us, you'll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel. We strive to be open, mindful, and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs. It doesn't matter if you don't meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose. If you're open to find out more, we'd love to hear from you.
Company Description Helping over ten million people around the world manage their savings, retirement plans and life insurance requires a lot of people behind-the-scenes. It's up to us in L&G Group functions - which includes our tech and digital teams, Group Finance, HR, Risk and Corporate Comms to provide the essential support services that all areas of the business need, here in the UK and overseas. Simply put, we enable everyone at Legal & General to do what they do best. That means we're helping to improve our customers' lives, and contributing to the success of the business every day. Job Description We now have an exciting 12 month Fixed- Term opportunity for a highly experienced Lead PMO to join our Group Technology functions Portfolio Office. The key purpose of this role is to support with the definition of portfolio/programme governance and to manage finance and budgetary controls and processes and data. As the lead you will manage the Group Technology Portfolio office, including line managing the other PMO analysts and ensuring we have oversight and control of all key project governance areas including: Portfolio cost tracking, Business case tracking and drawn down approvals processes Coordination of monthly reporting cycle, including collation of monthly PSRs and production of Portfolio reporting packs Maintenance and ownership of PPM tool (Keyedin), including error corrections, creation of data views and reports, set up of Portfolio/Programme/Project structure Quality assurance including Project and Process health checks, feedback, along with analysis of findings and insights reporting Overseeing the Programme PMO community of practice, skills development, and training Qualifications Detailed knowledge of Project Management methodologies including Waterfall and Agile and the appropriate application of these methods. Strong knowledge of project management processes, tools, performance measurement and metrics • Highly numerate and analytical. Knowledge and experience of budget development Exposure to financial/analytical activities and being able to contextualise financial data to support the viability of Projects. Experience developing, implementing, and deploying and running Portfolio, Programme and Project Management processes. Completion of project portfolio reports and analysis accurately, on time and within cost to the required quality parameters Excellent interpersonal and communication skills with an ability to communicate effectively and confidently at all levels across the Group Additional Information Please note that due to the nature of this role, it will require 2 working days in our Hove office as part of our hybrid working policy. Legal & General is a leading financial services organisation, named Britain's Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future. We're one of the world's largest asset managers, homebuilders, pension providers and insurers.Connecting to form a unique business model which drives value for our customers and society. And enabling our people to create impact through work that is meaningful and valued. If you join us, you'll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel. We strive to be open, mindful, and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs. It doesn't matter if you don't meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose. If you're open to find out more, we'd love to hear from you.
May 01, 2024
Full time
Company Description Helping over ten million people around the world manage their savings, retirement plans and life insurance requires a lot of people behind-the-scenes. It's up to us in L&G Group functions - which includes our tech and digital teams, Group Finance, HR, Risk and Corporate Comms to provide the essential support services that all areas of the business need, here in the UK and overseas. Simply put, we enable everyone at Legal & General to do what they do best. That means we're helping to improve our customers' lives, and contributing to the success of the business every day. Job Description We now have an exciting 12 month Fixed- Term opportunity for a highly experienced Lead PMO to join our Group Technology functions Portfolio Office. The key purpose of this role is to support with the definition of portfolio/programme governance and to manage finance and budgetary controls and processes and data. As the lead you will manage the Group Technology Portfolio office, including line managing the other PMO analysts and ensuring we have oversight and control of all key project governance areas including: Portfolio cost tracking, Business case tracking and drawn down approvals processes Coordination of monthly reporting cycle, including collation of monthly PSRs and production of Portfolio reporting packs Maintenance and ownership of PPM tool (Keyedin), including error corrections, creation of data views and reports, set up of Portfolio/Programme/Project structure Quality assurance including Project and Process health checks, feedback, along with analysis of findings and insights reporting Overseeing the Programme PMO community of practice, skills development, and training Qualifications Detailed knowledge of Project Management methodologies including Waterfall and Agile and the appropriate application of these methods. Strong knowledge of project management processes, tools, performance measurement and metrics • Highly numerate and analytical. Knowledge and experience of budget development Exposure to financial/analytical activities and being able to contextualise financial data to support the viability of Projects. Experience developing, implementing, and deploying and running Portfolio, Programme and Project Management processes. Completion of project portfolio reports and analysis accurately, on time and within cost to the required quality parameters Excellent interpersonal and communication skills with an ability to communicate effectively and confidently at all levels across the Group Additional Information Please note that due to the nature of this role, it will require 2 working days in our Hove office as part of our hybrid working policy. Legal & General is a leading financial services organisation, named Britain's Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future. We're one of the world's largest asset managers, homebuilders, pension providers and insurers.Connecting to form a unique business model which drives value for our customers and society. And enabling our people to create impact through work that is meaningful and valued. If you join us, you'll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel. We strive to be open, mindful, and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs. It doesn't matter if you don't meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose. If you're open to find out more, we'd love to hear from you.
Senior Business Systems Analyst - Automation and Low/No Code Specialist Hybrid working - 50/50 split Circa £70,000 + excellent benefits Are you an aspiring leader with a passion for automation and leveraging Microsoft technologies to drive business innovation? Join my clients dynamic organisation in Newcastle as a Senior Business Systems Analyst, where you'll lead initiatives focused on automation, low/no code solutions, and maximising the potential of Microsoft technologies. Key Responsibilities: Strategic Leadership: Provide strategic direction and leadership in the adoption and implementation of automation solutions, leveraging low/no code platforms and Microsoft technologies to drive efficiency and productivity across the organisation. Requirements Management: Lead the development and sign-off of Requirements Specification documents for automation projects, collaborating closely with stakeholders to ensure alignment with business objectives. Change Management: Drive effective change management processes for automation initiatives, overseeing modifications to project documentation and ensuring clarity and consistency throughout the project life cycle. Cross-Functional Collaboration: Foster collaboration and communication across departments, serving as a liaison between technical teams and business units to ensure seamless project delivery. Team Mentorship: Mentor and support junior members of the team, providing guidance and expertise in automation and low/no code solutions to help them grow and develop in their roles. Technical Experience Required: Power Platform - specifically Power Apps & Power Automate Automation tools such as PowerShell, RBA, UIPath Experience working in an Azure environment Exposure to alternative low/no code technologies would be a bonus Skills/Experience Required: Leadership Experience: Previous experience in a leadership role within an end-user organisation, with a focus on driving automation initiatives and leveraging low/no code platforms. Analytical Expertise: Strong analytical skills, with the ability to gather and interpret business requirements and translate them into actionable automation solutions. Communication Skills: Excellent written and verbal communication skills, with the ability to effectively engage and influence stakeholders at all levels of the organisation. Technical Proficiency: Proficiency in Microsoft technologies, including Azure services, Dynamics Power Platform, and Power Apps, with a strong understanding of automation principles and low/no code development. This is an exceptional opportunity for an aspiring leader to make a significant impact in driving automation and innovation within our organisation. If you're ready to take on a leadership role and drive digital transformation using Microsoft technologies, we want to hear from you. Please send your CV for immediate review. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
May 01, 2024
Full time
Senior Business Systems Analyst - Automation and Low/No Code Specialist Hybrid working - 50/50 split Circa £70,000 + excellent benefits Are you an aspiring leader with a passion for automation and leveraging Microsoft technologies to drive business innovation? Join my clients dynamic organisation in Newcastle as a Senior Business Systems Analyst, where you'll lead initiatives focused on automation, low/no code solutions, and maximising the potential of Microsoft technologies. Key Responsibilities: Strategic Leadership: Provide strategic direction and leadership in the adoption and implementation of automation solutions, leveraging low/no code platforms and Microsoft technologies to drive efficiency and productivity across the organisation. Requirements Management: Lead the development and sign-off of Requirements Specification documents for automation projects, collaborating closely with stakeholders to ensure alignment with business objectives. Change Management: Drive effective change management processes for automation initiatives, overseeing modifications to project documentation and ensuring clarity and consistency throughout the project life cycle. Cross-Functional Collaboration: Foster collaboration and communication across departments, serving as a liaison between technical teams and business units to ensure seamless project delivery. Team Mentorship: Mentor and support junior members of the team, providing guidance and expertise in automation and low/no code solutions to help them grow and develop in their roles. Technical Experience Required: Power Platform - specifically Power Apps & Power Automate Automation tools such as PowerShell, RBA, UIPath Experience working in an Azure environment Exposure to alternative low/no code technologies would be a bonus Skills/Experience Required: Leadership Experience: Previous experience in a leadership role within an end-user organisation, with a focus on driving automation initiatives and leveraging low/no code platforms. Analytical Expertise: Strong analytical skills, with the ability to gather and interpret business requirements and translate them into actionable automation solutions. Communication Skills: Excellent written and verbal communication skills, with the ability to effectively engage and influence stakeholders at all levels of the organisation. Technical Proficiency: Proficiency in Microsoft technologies, including Azure services, Dynamics Power Platform, and Power Apps, with a strong understanding of automation principles and low/no code development. This is an exceptional opportunity for an aspiring leader to make a significant impact in driving automation and innovation within our organisation. If you're ready to take on a leadership role and drive digital transformation using Microsoft technologies, we want to hear from you. Please send your CV for immediate review. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Company Description We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation. Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we'll continue to create and deliver content that reflects the current and ever-changing face of the world. Job Description Role Overview: Are you passionate about digital media, entertainment, and software services? Do you like big challenges and working within a highly motivated team environment? Keen with respect to Observability and Reliability? Candidates for the Monitoring Tools Analyst role in our AIOps group will be responsible for the operation, continuous service improvements and data quality within the monitoring tools landscape. Other key responsibilities include: Responding to and administration of events and alerts from all toolsets. Testing and management of monitoring software agents. Synthetic test creation, modification, and reporting. Trend analysis of alerts/events within toolsets and aggregation platform. Working with incident management, problem investigation and application support teams when required. Creation & maintenance of groups, dashboards and reports within monitoring toolsets. Qualifications Requirements: Technology Expertise and Ownership Expertise/operational support experience with monitoring toolsets such as OP5/Nagios, Datadog, or related monitoring toolsets for infrastructure and synthetic test monitoring. Expertise with Agile DevOps methodologies, process & associated software (ServiceNow Agile, Jira). Expertise and troubleshooting skills for large-scale distributed computing systems and software. Experience with automation, CI/CD pipeline & software testing (Ansible, Terraform, Puppet, Chef, and Jenkins). Working knowledge of OS management and features (Windows, Linux distributions). Knowledge of public cloud service offerings (AWS, Azure, Google). Familiarity with network technology concepts (TCP/IP, UDP, IPV4, IPV6, DNS, SSL, Firewalls, F5 LTM). Familiarity with general cybersecurity best practices, close collaboration with Cyber Security team. Collaboration and Technical Communication Requirements Excellent written and verbal communication and presentation skills for both technical and non-technical audiences. Ability to collaborate enthusiastically with DevOps teams, customers, and peers across our organisation. Ability to identify patterns and trends with monitoring and alerting. Demonstrate a tolerance for stress and provide a supportive attitude for all colleagues. Preferred Qualifications: Proven experience of working in a multi time zone environment. Analytical mindset with a desire to improve offered service. Previous media industry environment an advantage. Monitoring toolset and ITSM qualifications an advantage. Additional Information NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access as a result of your disability. You can request reasonable accommodations by emailing .
May 01, 2024
Full time
Company Description We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation. Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we'll continue to create and deliver content that reflects the current and ever-changing face of the world. Job Description Role Overview: Are you passionate about digital media, entertainment, and software services? Do you like big challenges and working within a highly motivated team environment? Keen with respect to Observability and Reliability? Candidates for the Monitoring Tools Analyst role in our AIOps group will be responsible for the operation, continuous service improvements and data quality within the monitoring tools landscape. Other key responsibilities include: Responding to and administration of events and alerts from all toolsets. Testing and management of monitoring software agents. Synthetic test creation, modification, and reporting. Trend analysis of alerts/events within toolsets and aggregation platform. Working with incident management, problem investigation and application support teams when required. Creation & maintenance of groups, dashboards and reports within monitoring toolsets. Qualifications Requirements: Technology Expertise and Ownership Expertise/operational support experience with monitoring toolsets such as OP5/Nagios, Datadog, or related monitoring toolsets for infrastructure and synthetic test monitoring. Expertise with Agile DevOps methodologies, process & associated software (ServiceNow Agile, Jira). Expertise and troubleshooting skills for large-scale distributed computing systems and software. Experience with automation, CI/CD pipeline & software testing (Ansible, Terraform, Puppet, Chef, and Jenkins). Working knowledge of OS management and features (Windows, Linux distributions). Knowledge of public cloud service offerings (AWS, Azure, Google). Familiarity with network technology concepts (TCP/IP, UDP, IPV4, IPV6, DNS, SSL, Firewalls, F5 LTM). Familiarity with general cybersecurity best practices, close collaboration with Cyber Security team. Collaboration and Technical Communication Requirements Excellent written and verbal communication and presentation skills for both technical and non-technical audiences. Ability to collaborate enthusiastically with DevOps teams, customers, and peers across our organisation. Ability to identify patterns and trends with monitoring and alerting. Demonstrate a tolerance for stress and provide a supportive attitude for all colleagues. Preferred Qualifications: Proven experience of working in a multi time zone environment. Analytical mindset with a desire to improve offered service. Previous media industry environment an advantage. Monitoring toolset and ITSM qualifications an advantage. Additional Information NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access as a result of your disability. You can request reasonable accommodations by emailing .
Job introduction We are looking for a motivated Data Analyst to join the BBC Central Analytics team! In this varied role, you'll get involved in data analysis projects spanning across the whole BBC portfolio that reaches millions of audience members every week and includes iconic products such as News, Sport, iPlayer and Sounds. Working as the Data Analyst, you will provide performance data and uncover customer insights to empower data-driven decision-making at the BBC. You will get exposure to different data sources that help us to understand behaviour and preferences of our audiences. These include digital analytics data, metadata systems and 3rd party datasets. The role will also require you to work with non-technical colleagues, whom you will advise on performance metrics and encourage them to use self-serve tools that our team manages. BBC Central Analytics team is responsible for delivering data insights and building tools that support the use of data in core business decisions across the BBC Public Service. It sits within the wider Data Team, which is part of the Chief Customer Officer Group. In this role, you will have a close relationship with colleagues in other disciplines including Research, Content, Marketing and Strategy. Main responsibilities Working as the Data Analyst, your responsibilities will include: Delivering analysis and insights on usage of the BBC services and content to inform decision-making Creating and maintaining dashboards to empower stakeholders to self-serve with data Providing technical expertise and acting as a first point of contact for analytics queries from non-data oriented colleagues Working collaboratively in cross-discipline project groups to improve BBC's data capabilities and develop new solutions Building data automation processes and pipelines that bring 3rd party data into BBC systems to enrich the data already collected across our sites Developing your own analytics skills and keeping up to date with the latest industry developments Are you the right candidate We welcome candidates from a variety of backgrounds. Key qualities we are looking for include: Passion for and demonstrable work experience in data analytics (e.g. Data Associate role or equivalent) Ability to use data for customer insights and recommendations Experience of using digital analytics tools and understanding of tracking implementation (e.g. Piano Analytics, Google Analytics etc.) Good SQL skills Experience of another coding language such as Python or R is an advantage Ability to use data visualisation tools to create charts and dashboards (e.g. Tableau, Power BI etc.) Familiarity with big data analytics systems (e.g. AWS Redshift) Good written and verbal communication skills Interest in and good knowledge of the BBC services Pro-active attitude with a problem solving mindset Team-player able to juggle multiple projects simultaneously Interview process Shortlisted candidates will be invited to our interview process that consists of: - Take home data tasks, which will be presented back to a panel during one hour online interview - Online interview with a panel focused on core competencies and BBC values Package description Salary range: From £27,000 to £37,000 depending on experience Contract type: Permanent Location: Hybrid working, office base is London Broadcasting House Our comprehensive benefits package includes: An employer pension contribution of up to 10% 26 days' annual leave (based on full time hours) + bank holidays and the option to buy/sell additional days Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, discounted gym memberships and healthcare schemes Employee assistance and well-being programmes Learning and development tailored to your role - this could include industry recognised qualifications, coaching and mentoring An inclusive and diverse environment with opportunities to join staff networks including: Women's Network, National Disability Networks and many more. Family friendly flexible working arrangements, such as hybrid working, job sharing, flexi-time and compressed hours can be requested. We welcome candidates from all backgrounds and especially welcome individuals from underrepresented groups. If you require any reasonable adjustments at any time, please let us know by contacting us on with the job reference in the subject. About the BBC The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC for different reasons and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk. We don't focus simply on what we do - we also care how we do it. Our values and the way we behave are important to us. Please make sure you've read about our values and behaviours here. Diversity matters at the BBC. We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential. We want to attract the broadest range of talented people to be part of the BBC - whether that's to contribute to our programming or our wide range of non-production roles. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise. To find out more about Diversity and Inclusion at the BBC, please click here.
May 01, 2024
Full time
Job introduction We are looking for a motivated Data Analyst to join the BBC Central Analytics team! In this varied role, you'll get involved in data analysis projects spanning across the whole BBC portfolio that reaches millions of audience members every week and includes iconic products such as News, Sport, iPlayer and Sounds. Working as the Data Analyst, you will provide performance data and uncover customer insights to empower data-driven decision-making at the BBC. You will get exposure to different data sources that help us to understand behaviour and preferences of our audiences. These include digital analytics data, metadata systems and 3rd party datasets. The role will also require you to work with non-technical colleagues, whom you will advise on performance metrics and encourage them to use self-serve tools that our team manages. BBC Central Analytics team is responsible for delivering data insights and building tools that support the use of data in core business decisions across the BBC Public Service. It sits within the wider Data Team, which is part of the Chief Customer Officer Group. In this role, you will have a close relationship with colleagues in other disciplines including Research, Content, Marketing and Strategy. Main responsibilities Working as the Data Analyst, your responsibilities will include: Delivering analysis and insights on usage of the BBC services and content to inform decision-making Creating and maintaining dashboards to empower stakeholders to self-serve with data Providing technical expertise and acting as a first point of contact for analytics queries from non-data oriented colleagues Working collaboratively in cross-discipline project groups to improve BBC's data capabilities and develop new solutions Building data automation processes and pipelines that bring 3rd party data into BBC systems to enrich the data already collected across our sites Developing your own analytics skills and keeping up to date with the latest industry developments Are you the right candidate We welcome candidates from a variety of backgrounds. Key qualities we are looking for include: Passion for and demonstrable work experience in data analytics (e.g. Data Associate role or equivalent) Ability to use data for customer insights and recommendations Experience of using digital analytics tools and understanding of tracking implementation (e.g. Piano Analytics, Google Analytics etc.) Good SQL skills Experience of another coding language such as Python or R is an advantage Ability to use data visualisation tools to create charts and dashboards (e.g. Tableau, Power BI etc.) Familiarity with big data analytics systems (e.g. AWS Redshift) Good written and verbal communication skills Interest in and good knowledge of the BBC services Pro-active attitude with a problem solving mindset Team-player able to juggle multiple projects simultaneously Interview process Shortlisted candidates will be invited to our interview process that consists of: - Take home data tasks, which will be presented back to a panel during one hour online interview - Online interview with a panel focused on core competencies and BBC values Package description Salary range: From £27,000 to £37,000 depending on experience Contract type: Permanent Location: Hybrid working, office base is London Broadcasting House Our comprehensive benefits package includes: An employer pension contribution of up to 10% 26 days' annual leave (based on full time hours) + bank holidays and the option to buy/sell additional days Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, discounted gym memberships and healthcare schemes Employee assistance and well-being programmes Learning and development tailored to your role - this could include industry recognised qualifications, coaching and mentoring An inclusive and diverse environment with opportunities to join staff networks including: Women's Network, National Disability Networks and many more. Family friendly flexible working arrangements, such as hybrid working, job sharing, flexi-time and compressed hours can be requested. We welcome candidates from all backgrounds and especially welcome individuals from underrepresented groups. If you require any reasonable adjustments at any time, please let us know by contacting us on with the job reference in the subject. About the BBC The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC for different reasons and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk. We don't focus simply on what we do - we also care how we do it. Our values and the way we behave are important to us. Please make sure you've read about our values and behaviours here. Diversity matters at the BBC. We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential. We want to attract the broadest range of talented people to be part of the BBC - whether that's to contribute to our programming or our wide range of non-production roles. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise. To find out more about Diversity and Inclusion at the BBC, please click here.
An experienced Data Scientist/ Market Analyst / Data Analyst required to support a market leader with Ad Platforms. The ideal candidate would have worked withing a similar role and have knowledge of Tableau Pyton SQL Adobe Snowflake Ideally have knowledge of data visualization, dashboards and reporting and experience of reporting on web analytics and Adobe, or other web analytics tool and ideally have worked or have knowledge of the digital advertising industry, the mobile app economy or related field Duties will include Support the Marketing and Sales teams with customer insights and analytics that inform and fulfill strategic objectives and goals. Provide Web analytics support to Marketing stakeholders (e.g. producing ad-hoc custom dashboards and Keynote analyses supporting stakeholders). Ensure operational excellence by maintaining and improving existing insights development and web reporting processes. Quantify the impact of marketing initiatives on customer success and future behaviour. Drive business analytics projects through all phases, including data quality, data analysis, data visualization, and presentation of results and deliverables. Monitor usage metrics, understanding business-based explanations for large scale trends and patterns in customer lifecycle behaviour. Develop data models and analytical tools for ongoing audience segmentation, benchmarking, trending and competitive analysis. Build dashboards, reports, and presentations. Collaborate with cross-functional team, including Marketing, Sales, Data Insights and Engineering. This is a 12mth Full time role Apply Immediately Kelly Services are acting as an Employment Business in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's Privacy Statement. For information regarding data protection at Kelly, please visit the Kelly website and have a look into the Privacy Statement. As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
May 01, 2024
Full time
An experienced Data Scientist/ Market Analyst / Data Analyst required to support a market leader with Ad Platforms. The ideal candidate would have worked withing a similar role and have knowledge of Tableau Pyton SQL Adobe Snowflake Ideally have knowledge of data visualization, dashboards and reporting and experience of reporting on web analytics and Adobe, or other web analytics tool and ideally have worked or have knowledge of the digital advertising industry, the mobile app economy or related field Duties will include Support the Marketing and Sales teams with customer insights and analytics that inform and fulfill strategic objectives and goals. Provide Web analytics support to Marketing stakeholders (e.g. producing ad-hoc custom dashboards and Keynote analyses supporting stakeholders). Ensure operational excellence by maintaining and improving existing insights development and web reporting processes. Quantify the impact of marketing initiatives on customer success and future behaviour. Drive business analytics projects through all phases, including data quality, data analysis, data visualization, and presentation of results and deliverables. Monitor usage metrics, understanding business-based explanations for large scale trends and patterns in customer lifecycle behaviour. Develop data models and analytical tools for ongoing audience segmentation, benchmarking, trending and competitive analysis. Build dashboards, reports, and presentations. Collaborate with cross-functional team, including Marketing, Sales, Data Insights and Engineering. This is a 12mth Full time role Apply Immediately Kelly Services are acting as an Employment Business in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's Privacy Statement. For information regarding data protection at Kelly, please visit the Kelly website and have a look into the Privacy Statement. As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Location: Cowley - hybrid, 3 days in the office Contract Type: Fixed Term Contract - until end of June 2025 Hours: Full time, 40 per week Salary: £30,000 to £35,000 plus Benefits: 30 days holiday, pension, bonus, life assurance, employee assistance programme, wellbeing support, and flexible benefits scheme (pro-rata) Closing Date: 29th May 2024 About the Job As our Operational Service Data and Digital Analyst, you will be responsible for maintaining and optimising software systems that support the Health, Safety, Wellbeing, Occupational Health, and Facilities departments. This role includes the development and implementation of data management strategies, ensuring operational efficiency, and enhancing data-driven decision-making processes. As part of your key responsibilities you'll:• Implement, configure, and maintain essential software systems including Evotix and Cority to ensure seamless operational workflows• Develop, design, and manage reports and dashboards to provide insightful data on health and safety performance, facility operations, and risk assessments• Utilise advanced data analysis techniques, including AI, to identify trends and risks• Regularly evaluate the effectiveness of all systems and data processes• Monitor usage, functionality, and feedback to ensure systems meet user needs and corporate objectives• Lead projects related to the implementation of new systems or enhancements to existing systems• Provide training to users on new and existing systems• Develop comprehensive SOPs to aid in user competency and system adoption• Collaborate with IT and operational teams to align technology solutions with strategic business goals• Identify opportunities for process improvements and system integrations• Oversee the deployment, maintenance, and improvement of systems such as the Evotix Contractor Management, Incident Reporting, and CAFM systems• Ensure data integrity and security in collaboration with IT departments• Generate and analyse monthly health and safety statistics for management and board reports About You We'd love you to have the following skills and experience, but please apply if you think you'd be able to perform well in this role!• Proven experience in systems management and data analysis• Advanced proficiency with Google sheets, Data looker or equivalent• Strong analytical skills• Effective project management skills and ability to handle multiple priorities• Certifications in project management or relevant software systems• Experience in a similar role within a health, safety, or facilities management environmentOur recruitment and selection process has been developed to ensure that it is consistent, fair and provides equality of opportunity - all selection decisions are based solely on technical and behavioural competencies. We do not discriminate on the grounds of race, colour, or nationality, ethnic or national origins, sex, gender reassignment, sexual orientation, marital or civil partnership status, pregnancy or maternity, disability, religion or belief, age or any other current or future protected characteristic as defined in the current Equality Act of England and Wales. As an organisation we also promote an environment which encourages diversity of characteristics and thought, where you feel included, safe and confident to be the best version of yourself and do your best work every day.You may also have experience in the following: Data Analyst, Data Analysis, Business Intelligence Analyst, Business Analyst, Business Data Analyst, SOPs, Evotix, Cority etc.REF-
May 01, 2024
Full time
Location: Cowley - hybrid, 3 days in the office Contract Type: Fixed Term Contract - until end of June 2025 Hours: Full time, 40 per week Salary: £30,000 to £35,000 plus Benefits: 30 days holiday, pension, bonus, life assurance, employee assistance programme, wellbeing support, and flexible benefits scheme (pro-rata) Closing Date: 29th May 2024 About the Job As our Operational Service Data and Digital Analyst, you will be responsible for maintaining and optimising software systems that support the Health, Safety, Wellbeing, Occupational Health, and Facilities departments. This role includes the development and implementation of data management strategies, ensuring operational efficiency, and enhancing data-driven decision-making processes. As part of your key responsibilities you'll:• Implement, configure, and maintain essential software systems including Evotix and Cority to ensure seamless operational workflows• Develop, design, and manage reports and dashboards to provide insightful data on health and safety performance, facility operations, and risk assessments• Utilise advanced data analysis techniques, including AI, to identify trends and risks• Regularly evaluate the effectiveness of all systems and data processes• Monitor usage, functionality, and feedback to ensure systems meet user needs and corporate objectives• Lead projects related to the implementation of new systems or enhancements to existing systems• Provide training to users on new and existing systems• Develop comprehensive SOPs to aid in user competency and system adoption• Collaborate with IT and operational teams to align technology solutions with strategic business goals• Identify opportunities for process improvements and system integrations• Oversee the deployment, maintenance, and improvement of systems such as the Evotix Contractor Management, Incident Reporting, and CAFM systems• Ensure data integrity and security in collaboration with IT departments• Generate and analyse monthly health and safety statistics for management and board reports About You We'd love you to have the following skills and experience, but please apply if you think you'd be able to perform well in this role!• Proven experience in systems management and data analysis• Advanced proficiency with Google sheets, Data looker or equivalent• Strong analytical skills• Effective project management skills and ability to handle multiple priorities• Certifications in project management or relevant software systems• Experience in a similar role within a health, safety, or facilities management environmentOur recruitment and selection process has been developed to ensure that it is consistent, fair and provides equality of opportunity - all selection decisions are based solely on technical and behavioural competencies. We do not discriminate on the grounds of race, colour, or nationality, ethnic or national origins, sex, gender reassignment, sexual orientation, marital or civil partnership status, pregnancy or maternity, disability, religion or belief, age or any other current or future protected characteristic as defined in the current Equality Act of England and Wales. As an organisation we also promote an environment which encourages diversity of characteristics and thought, where you feel included, safe and confident to be the best version of yourself and do your best work every day.You may also have experience in the following: Data Analyst, Data Analysis, Business Intelligence Analyst, Business Analyst, Business Data Analyst, SOPs, Evotix, Cority etc.REF-
My client are seeking a Data Engineer to manage and enhance the Data Engineering capabilities within the Digital Services Department. The successful candidate will be responsible for developing and implementing data access mechanisms to ensure they are fit for purpose across the organisation. This role is integral to improving the robustness and accessibility of our data and digital systems. Location: Hindlip Job Type: Full-time - Hybrid working offered. Salary: £40,000 - £45,000 Please note - due to the nature of this position you need to have lived in the UK for the past 3 years and be eligible for security clearance. Please do not apply if you do not meet these criteria. Day to Day of the Role: Lead the design, development, and maintenance of new BI capabilities in support of the analytics strategy and vision. Provide support to the analytical community by granting access to data sources and maintaining semantic access layers. Capture business requirements, translate them into specifications, and implement data access for analysts to create reports and dashboards. Adhere to IT change processes and act as a liaison between IT and Strategy, Planning, and Insight. Develop and configure Business Objects Universes with appropriate development and testing approaches. Develop and configure PowerBI datasets and workspaces. Collaborate with others to develop and document domain knowledge of key systems to maximise data value. Play a leading role in the strategic development of analytical capabilities. Work with the Data Management function to understand and address data quality issues. Undertake other duties as required, in line with the nature and level of responsibility of the post. Required Skills & Qualifications: A degree or equivalent in a relevant field. Solid understanding of Business Intelligence toolsets and end-to-end data infrastructure. Data literacy and development of domain knowledge. Knowledge of logical and physical data modelling concepts. Understanding of data integration issues, familiarity with complex data and structures. Comprehensive knowledge of analytical processes, techniques, and skills. Hands-on development of BI tools and analytical products. Experience with data warehousing solutions is advantageous. Previous experience with policing data and knowledge of the National Intelligence Model (NIM) would be beneficial. Strategic development of Business Intelligence capabilities. Business Objects Universe Development and PowerBI dataset development. Excellent communication skills, including report writing and presentations. Ability to work independently with minimal supervision. Benefits: Exposure to a variety of data systems and analytical tools. A role that supports continuous professional development and growth. Excellent financial benefits - pension etc.
May 01, 2024
Full time
My client are seeking a Data Engineer to manage and enhance the Data Engineering capabilities within the Digital Services Department. The successful candidate will be responsible for developing and implementing data access mechanisms to ensure they are fit for purpose across the organisation. This role is integral to improving the robustness and accessibility of our data and digital systems. Location: Hindlip Job Type: Full-time - Hybrid working offered. Salary: £40,000 - £45,000 Please note - due to the nature of this position you need to have lived in the UK for the past 3 years and be eligible for security clearance. Please do not apply if you do not meet these criteria. Day to Day of the Role: Lead the design, development, and maintenance of new BI capabilities in support of the analytics strategy and vision. Provide support to the analytical community by granting access to data sources and maintaining semantic access layers. Capture business requirements, translate them into specifications, and implement data access for analysts to create reports and dashboards. Adhere to IT change processes and act as a liaison between IT and Strategy, Planning, and Insight. Develop and configure Business Objects Universes with appropriate development and testing approaches. Develop and configure PowerBI datasets and workspaces. Collaborate with others to develop and document domain knowledge of key systems to maximise data value. Play a leading role in the strategic development of analytical capabilities. Work with the Data Management function to understand and address data quality issues. Undertake other duties as required, in line with the nature and level of responsibility of the post. Required Skills & Qualifications: A degree or equivalent in a relevant field. Solid understanding of Business Intelligence toolsets and end-to-end data infrastructure. Data literacy and development of domain knowledge. Knowledge of logical and physical data modelling concepts. Understanding of data integration issues, familiarity with complex data and structures. Comprehensive knowledge of analytical processes, techniques, and skills. Hands-on development of BI tools and analytical products. Experience with data warehousing solutions is advantageous. Previous experience with policing data and knowledge of the National Intelligence Model (NIM) would be beneficial. Strategic development of Business Intelligence capabilities. Business Objects Universe Development and PowerBI dataset development. Excellent communication skills, including report writing and presentations. Ability to work independently with minimal supervision. Benefits: Exposure to a variety of data systems and analytical tools. A role that supports continuous professional development and growth. Excellent financial benefits - pension etc.
Digital Implementation Specialist Teleco London - 3 days per week in the office £500-£570 per day (inside IR35) Join a dynamic team at the forefront of digital transformation within the telecoms industry. Our client is a leading telecommunications company committed to delivering innovative solutions and exceptional customer experiences. We are seeking a Digital Implementation Analyst to spearhead the migration from Adobe Analytics to Google Analytics 4 (GA4) and drive impactful insights through Big Query. As a Digital Implementation Specialist, you will play a pivotal role in transitioning their digital analytics platform from Adobe Analytics to GA4. Leveraging your expertise in digital migration and analytics tools, you will lead the implementation process, ensuring seamless integration and optimizing data collection methodologies. This is a three-month initial contract position with the opportunity to make a significant impact on their digital strategy. Role & Responsibilities: Lead the migration process from Adobe Analytics to GA4, including planning, implementation, and validation phases Collaborate with cross-functional teams to understand business requirements and translate them into technical specifications Develop and implement tagging strategies to track key metrics and user interactions effectively Conduct thorough testing to ensure data accuracy and consistency post-implementation Provide training and support to stakeholders on GA4 functionalities and best practices Utilise Big Query to analyse large datasets and extract actionable insights to drive decision-making Skills & Experiences: Previous experience in digital migration projects, preferably within the telecommunications or related industries Proficiency in Adobe Analytics and Google Analytics, with hands-on experience in implementing tracking codes and configuring reports Strong technical skills, including familiarity with JavaScript Experience with Big Query Excellent analytical and problem-solving skills, with the ability to interpret complex data sets and extract meaningful insights Strong communication and interpersonal skills, with the ability to collaborate effectively across teams Benefits £500-£570 per day, inside IR35, London, three times per week in the office How to Apply Register your interest by sending your CV to Lloyd Dunstall via the Apply link on this page Digital Analytics / Implementation / Migration / Google Analytics / GA4 / Adobe Analytics / Google Tag Manager / GTM / Tealium
May 01, 2024
Full time
Digital Implementation Specialist Teleco London - 3 days per week in the office £500-£570 per day (inside IR35) Join a dynamic team at the forefront of digital transformation within the telecoms industry. Our client is a leading telecommunications company committed to delivering innovative solutions and exceptional customer experiences. We are seeking a Digital Implementation Analyst to spearhead the migration from Adobe Analytics to Google Analytics 4 (GA4) and drive impactful insights through Big Query. As a Digital Implementation Specialist, you will play a pivotal role in transitioning their digital analytics platform from Adobe Analytics to GA4. Leveraging your expertise in digital migration and analytics tools, you will lead the implementation process, ensuring seamless integration and optimizing data collection methodologies. This is a three-month initial contract position with the opportunity to make a significant impact on their digital strategy. Role & Responsibilities: Lead the migration process from Adobe Analytics to GA4, including planning, implementation, and validation phases Collaborate with cross-functional teams to understand business requirements and translate them into technical specifications Develop and implement tagging strategies to track key metrics and user interactions effectively Conduct thorough testing to ensure data accuracy and consistency post-implementation Provide training and support to stakeholders on GA4 functionalities and best practices Utilise Big Query to analyse large datasets and extract actionable insights to drive decision-making Skills & Experiences: Previous experience in digital migration projects, preferably within the telecommunications or related industries Proficiency in Adobe Analytics and Google Analytics, with hands-on experience in implementing tracking codes and configuring reports Strong technical skills, including familiarity with JavaScript Experience with Big Query Excellent analytical and problem-solving skills, with the ability to interpret complex data sets and extract meaningful insights Strong communication and interpersonal skills, with the ability to collaborate effectively across teams Benefits £500-£570 per day, inside IR35, London, three times per week in the office How to Apply Register your interest by sending your CV to Lloyd Dunstall via the Apply link on this page Digital Analytics / Implementation / Migration / Google Analytics / GA4 / Adobe Analytics / Google Tag Manager / GTM / Tealium
Night Shift Service Desk Analyst As a Night Shift Service Desk Analyst, you'll be the guardian of our clients' digital infrastructure during the hours of the night. From troubleshooting technical issues to providing timely resolutions, you'll be the lifeline for users facing IT challenges outside of regular business hours. Armed with your technical expertise and a customer-centric approach, you'll field incoming calls and emails, triage support requests, and escalate critical issues as needed. This role isn't just about fixing problems; it's about delivering peace of mind to our clients and ensuring that their operations remain uninterrupted, even while the rest of the world sleeps. Key Responsibilities: Serve as the primary point of contact for clients seeking technical assistance during night shift hours. Respond promptly to support requests via phone, email, or ticketing system, providing troubleshooting and resolution for hardware, software, and network issues. Prioritize and escalate critical incidents to appropriate technical teams for expedited resolution. Perform remote troubleshooting through diagnostic techniques and relevant tools to identify and resolve technical issues. Document all support interactions, including steps taken and solutions provided, to maintain accurate records and facilitate knowledge sharing. Monitor system alerts and performance indicators to proactively identify and address potential issues before they escalate. Collaborate with cross-functional teams to implement and maintain ITIL best practices and service level agreements. Provide clear and concise communication to end-users regarding the status of their support requests and any relevant updates. Qualifications: 2+ years of experience in a technical support role, preferably in a service desk environment. Happy to work night shift hours. Strong knowledge of Windows and Mac operating systems, Microsoft Office Suite, and common business applications. Familiarity with ITIL principles and best practices for incident management and service delivery. Excellent communication and interpersonal skills, with a focus on delivering exceptional customer service. Ability to work independently and prioritize tasks in a fast-paced, high-pressure environment. Are you ready to be the hero of the night and join a team that's dedicated to keeping the digital world running smoothly 24/7? Then we want to hear from you! Please submit your resume today!
May 01, 2024
Full time
Night Shift Service Desk Analyst As a Night Shift Service Desk Analyst, you'll be the guardian of our clients' digital infrastructure during the hours of the night. From troubleshooting technical issues to providing timely resolutions, you'll be the lifeline for users facing IT challenges outside of regular business hours. Armed with your technical expertise and a customer-centric approach, you'll field incoming calls and emails, triage support requests, and escalate critical issues as needed. This role isn't just about fixing problems; it's about delivering peace of mind to our clients and ensuring that their operations remain uninterrupted, even while the rest of the world sleeps. Key Responsibilities: Serve as the primary point of contact for clients seeking technical assistance during night shift hours. Respond promptly to support requests via phone, email, or ticketing system, providing troubleshooting and resolution for hardware, software, and network issues. Prioritize and escalate critical incidents to appropriate technical teams for expedited resolution. Perform remote troubleshooting through diagnostic techniques and relevant tools to identify and resolve technical issues. Document all support interactions, including steps taken and solutions provided, to maintain accurate records and facilitate knowledge sharing. Monitor system alerts and performance indicators to proactively identify and address potential issues before they escalate. Collaborate with cross-functional teams to implement and maintain ITIL best practices and service level agreements. Provide clear and concise communication to end-users regarding the status of their support requests and any relevant updates. Qualifications: 2+ years of experience in a technical support role, preferably in a service desk environment. Happy to work night shift hours. Strong knowledge of Windows and Mac operating systems, Microsoft Office Suite, and common business applications. Familiarity with ITIL principles and best practices for incident management and service delivery. Excellent communication and interpersonal skills, with a focus on delivering exceptional customer service. Ability to work independently and prioritize tasks in a fast-paced, high-pressure environment. Are you ready to be the hero of the night and join a team that's dedicated to keeping the digital world running smoothly 24/7? Then we want to hear from you! Please submit your resume today!
About the role: Please note this is a hybrid role which will require attendance in our St Albans office at least once a week. Are you excited by what data can uncover? Do you have a natural ability to think analytically and problem-solving? We have the role for you! Joining our growing marketing team, you will have the opportunity to demonstrate and further develop your data analysis skills. The Data Analyst role will suit a highly numerate and enthusiastic individual who will bring an analytical mindset, lateral thinking, and a fresh perspective. The primary focus for the Data Analyst will be to support the business in leveraging data analysis, identifying data-led opportunities, and creating data-driven insights for business decision-making. You will have had a minimum of 2 years' experience in a Data analyst role. As the Data Analyst you will have an eye for detail, using your data analytics talents and tools such as SQL to assess the impact of any changes you make, and to leverage data to make more informed business decisions. What you will own: Reporting to the Head of Marketing you will:• Deliver actionable insight by collecting, analysing and interpreting business data to help drive informed business decisions. • Support the business with data analysis requests and utilise SQL for data extraction, transformation, and analysis. • Confident in creating complex SQL queries to extract data for analysis from Microsoft SQL Server and MySQL databases. • Proficient in using Microsoft SQL Server Management Studio and MySQL Workbench (or similar for MySQL). • Comfortable with extensive analysis of performance to identify and implement areas for improvement and growth opportunities. • Able to quickly understand database schemas in relational databases with minimal supervision. • Collaborate on data analysis projects to measure and report web data and marketing performance. This will include using tools such as GA4. • Be responsible for making and extracting data-led recommendations for pieces of external content related to the property and legal services industries/Press Releases. • Create data-driven dashboards and reports to communicate business insights to stakeholders via data visulation platforms such as Power BI. • Continuously developing processes so that deliverables are created in the most efficient way to improve performance, using automation. About you:Education/qualifications: We welcome candidates educated to degree level or equivalent in a numerate subject. Skills, knowledge and abilities: • Proven experience in SQL for data extracting and analysis • Familiarity with data visualisation platforms like Power BI, enabling the creation of meaningful visual representations of data, alongside familiarity with statistical analysis tools for comprehensive data interpretation. • Excellent attention to detail, numerical and analytical skills, and the ability to translate data into actionable insights. • Demonstrable ability to clearly and concisely summarise data for a wide audience including senior leadership • Ability to manage multiple priorities, meet deadlines, and adapt to changing requirements in a dynamic environment. • Proven experience as a Data Analyst or similar role for over 2 years • IT literate and competent with MS Office suite, in particular strong MS Excel data analysis skills • Strong teamwork skills, time management, motivation, and ability to work autonomously. • Be enthusiastic to join a growing business and therefore be flexible to new demands. Knowledge of any of the following would be advantageous: • Experience with working with GA4 and Google Tag Manager (GTM).• Experience in digital marketing is beneficial. Motivation: • Ability to work on own initiative• Willing to adapt and learn new skills• You will also feel at home with our values; Customer obsessed: We start with the customer and work backwards Ambitious: We think long term, we think big and we value calculated risk taking Humble: We are vocally self-critical and respectfully challenge others' opinions United: We are one team We're people people: We care about our colleagues and the communities we live and work in What can we offer you? • Discretionary annual bonus• 25 days holiday per annum plus bank holidays • Your birthday day off.• An extra days leave when you move house (per annum)• Enhanced Pension • Free unlimited book allowance for work-relevant publications• A healthy annual training budget. You decide how you can grow best• To be surrounded by brilliant, talented and fun people in a growing business• An understanding of the importance of work-life balance. We want you to bring your best self to work, and that means knowing when it's time to go home! and much more as outlined on our careers page. What to expect from our recruitment process: • Online HR interview • Technical Test• Phone call with hiring manager and another team member• Final Interview - face to face with Head of Marketing and CEO
May 01, 2024
Full time
About the role: Please note this is a hybrid role which will require attendance in our St Albans office at least once a week. Are you excited by what data can uncover? Do you have a natural ability to think analytically and problem-solving? We have the role for you! Joining our growing marketing team, you will have the opportunity to demonstrate and further develop your data analysis skills. The Data Analyst role will suit a highly numerate and enthusiastic individual who will bring an analytical mindset, lateral thinking, and a fresh perspective. The primary focus for the Data Analyst will be to support the business in leveraging data analysis, identifying data-led opportunities, and creating data-driven insights for business decision-making. You will have had a minimum of 2 years' experience in a Data analyst role. As the Data Analyst you will have an eye for detail, using your data analytics talents and tools such as SQL to assess the impact of any changes you make, and to leverage data to make more informed business decisions. What you will own: Reporting to the Head of Marketing you will:• Deliver actionable insight by collecting, analysing and interpreting business data to help drive informed business decisions. • Support the business with data analysis requests and utilise SQL for data extraction, transformation, and analysis. • Confident in creating complex SQL queries to extract data for analysis from Microsoft SQL Server and MySQL databases. • Proficient in using Microsoft SQL Server Management Studio and MySQL Workbench (or similar for MySQL). • Comfortable with extensive analysis of performance to identify and implement areas for improvement and growth opportunities. • Able to quickly understand database schemas in relational databases with minimal supervision. • Collaborate on data analysis projects to measure and report web data and marketing performance. This will include using tools such as GA4. • Be responsible for making and extracting data-led recommendations for pieces of external content related to the property and legal services industries/Press Releases. • Create data-driven dashboards and reports to communicate business insights to stakeholders via data visulation platforms such as Power BI. • Continuously developing processes so that deliverables are created in the most efficient way to improve performance, using automation. About you:Education/qualifications: We welcome candidates educated to degree level or equivalent in a numerate subject. Skills, knowledge and abilities: • Proven experience in SQL for data extracting and analysis • Familiarity with data visualisation platforms like Power BI, enabling the creation of meaningful visual representations of data, alongside familiarity with statistical analysis tools for comprehensive data interpretation. • Excellent attention to detail, numerical and analytical skills, and the ability to translate data into actionable insights. • Demonstrable ability to clearly and concisely summarise data for a wide audience including senior leadership • Ability to manage multiple priorities, meet deadlines, and adapt to changing requirements in a dynamic environment. • Proven experience as a Data Analyst or similar role for over 2 years • IT literate and competent with MS Office suite, in particular strong MS Excel data analysis skills • Strong teamwork skills, time management, motivation, and ability to work autonomously. • Be enthusiastic to join a growing business and therefore be flexible to new demands. Knowledge of any of the following would be advantageous: • Experience with working with GA4 and Google Tag Manager (GTM).• Experience in digital marketing is beneficial. Motivation: • Ability to work on own initiative• Willing to adapt and learn new skills• You will also feel at home with our values; Customer obsessed: We start with the customer and work backwards Ambitious: We think long term, we think big and we value calculated risk taking Humble: We are vocally self-critical and respectfully challenge others' opinions United: We are one team We're people people: We care about our colleagues and the communities we live and work in What can we offer you? • Discretionary annual bonus• 25 days holiday per annum plus bank holidays • Your birthday day off.• An extra days leave when you move house (per annum)• Enhanced Pension • Free unlimited book allowance for work-relevant publications• A healthy annual training budget. You decide how you can grow best• To be surrounded by brilliant, talented and fun people in a growing business• An understanding of the importance of work-life balance. We want you to bring your best self to work, and that means knowing when it's time to go home! and much more as outlined on our careers page. What to expect from our recruitment process: • Online HR interview • Technical Test• Phone call with hiring manager and another team member• Final Interview - face to face with Head of Marketing and CEO
We are working with an NHS organisation who are seeking to appoint an Interim Senior Information Analyst. The role will start ASAP and will be for 3 months initially. The post holder will have experience of managing data using SQL and creating complex reports on Power BI in order to make informed decisions. This is an interim role that falls under the Workforce Alliance Framework and should be expected to be remunerated at a c£200 day rate. Key responsibilities will include: Provide and develop comprehensive Performance Management, Database Interrogation and Analytical Information Services that meet current and future needs for the organisation; Scoping, producing, and presenting analysis to key stakeholders, both internal and external alike, ensuring high quality and accuracy of all analyses and reports; Provide Business and Operational Information and Performance monitoring reports which will meet the requirements of the organisation; Assist senior management in the provision of subject matter expert advice to help managers interpret and analyse data to meet the needs of the organisation; Support senior management on the provision of timely and relevant analysis, modelling and database interrogation; Contribute to the scheduled production of activity analysis and information for inclusion within Board reports; Deliver Performance Management Information showing achievements against the Operating Framework. The ideal candidate will have: Digital or Mathematical qualification to degree level and/or equivalent experience in Information Management within an NHS healthcare setting; The post holder will have experience of managing data using SQL and creating complex reports on Power BI in order to make informed decisions; Communicating complex information to a range of audiences, both verbally and electronically. If you are interested in this role, please email Toni Coates with your latest CV included, along with your availability and expected rate in line with the above. If you do not receive a response within 72 hours (3 working days) of receipt, please assume that on this particular occasion, your application did not meet the client s requirements for this specific role.
May 01, 2024
Seasonal
We are working with an NHS organisation who are seeking to appoint an Interim Senior Information Analyst. The role will start ASAP and will be for 3 months initially. The post holder will have experience of managing data using SQL and creating complex reports on Power BI in order to make informed decisions. This is an interim role that falls under the Workforce Alliance Framework and should be expected to be remunerated at a c£200 day rate. Key responsibilities will include: Provide and develop comprehensive Performance Management, Database Interrogation and Analytical Information Services that meet current and future needs for the organisation; Scoping, producing, and presenting analysis to key stakeholders, both internal and external alike, ensuring high quality and accuracy of all analyses and reports; Provide Business and Operational Information and Performance monitoring reports which will meet the requirements of the organisation; Assist senior management in the provision of subject matter expert advice to help managers interpret and analyse data to meet the needs of the organisation; Support senior management on the provision of timely and relevant analysis, modelling and database interrogation; Contribute to the scheduled production of activity analysis and information for inclusion within Board reports; Deliver Performance Management Information showing achievements against the Operating Framework. The ideal candidate will have: Digital or Mathematical qualification to degree level and/or equivalent experience in Information Management within an NHS healthcare setting; The post holder will have experience of managing data using SQL and creating complex reports on Power BI in order to make informed decisions; Communicating complex information to a range of audiences, both verbally and electronically. If you are interested in this role, please email Toni Coates with your latest CV included, along with your availability and expected rate in line with the above. If you do not receive a response within 72 hours (3 working days) of receipt, please assume that on this particular occasion, your application did not meet the client s requirements for this specific role.
We are working with an NHS organisation who are seeking to appoint an Interim Senior Information Analyst. The role will start ASAP and will be for 3 months initially. The post holder will have experience of managing data using SQL and creating complex reports on Power BI in order to make informed decisions. This is an interim role that falls under the Workforce Alliance Framework and should be expected to be remunerated at a c 200 day rate. Key responsibilities will include: Provide and develop comprehensive Performance Management, Database Interrogation and Analytical Information Services that meet current and future needs for the organisation; Scoping, producing, and presenting analysis to key stakeholders, both internal and external alike, ensuring high quality and accuracy of all analyses and reports; Provide Business and Operational Information and Performance monitoring reports which will meet the requirements of the organisation; Assist senior management in the provision of subject matter expert advice to help managers interpret and analyse data to meet the needs of the organisation; Support senior management on the provision of timely and relevant analysis, modelling and database interrogation; Contribute to the scheduled production of activity analysis and information for inclusion within Board reports; Deliver Performance Management Information showing achievements against the Operating Framework. The ideal candidate will have: Digital or Mathematical qualification to degree level and/or equivalent experience in Information Management within an NHS healthcare setting; The post holder will have experience of managing data using SQL and creating complex reports on Power BI in order to make informed decisions; Communicating complex information to a range of audiences, both verbally and electronically.
May 01, 2024
Contractor
We are working with an NHS organisation who are seeking to appoint an Interim Senior Information Analyst. The role will start ASAP and will be for 3 months initially. The post holder will have experience of managing data using SQL and creating complex reports on Power BI in order to make informed decisions. This is an interim role that falls under the Workforce Alliance Framework and should be expected to be remunerated at a c 200 day rate. Key responsibilities will include: Provide and develop comprehensive Performance Management, Database Interrogation and Analytical Information Services that meet current and future needs for the organisation; Scoping, producing, and presenting analysis to key stakeholders, both internal and external alike, ensuring high quality and accuracy of all analyses and reports; Provide Business and Operational Information and Performance monitoring reports which will meet the requirements of the organisation; Assist senior management in the provision of subject matter expert advice to help managers interpret and analyse data to meet the needs of the organisation; Support senior management on the provision of timely and relevant analysis, modelling and database interrogation; Contribute to the scheduled production of activity analysis and information for inclusion within Board reports; Deliver Performance Management Information showing achievements against the Operating Framework. The ideal candidate will have: Digital or Mathematical qualification to degree level and/or equivalent experience in Information Management within an NHS healthcare setting; The post holder will have experience of managing data using SQL and creating complex reports on Power BI in order to make informed decisions; Communicating complex information to a range of audiences, both verbally and electronically.
Service Desk Analyst Salary: Band 4 starting at £25,524 Tenure: Fixed Term for up to 11 month The ability to speak Welsh is essential for this role. Join our game changing, life-saving team and start making a real difference to health and care services in Wales. Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation. You will be providing first and second line support to service users to IT Information Library (ITIL) compliant standards. This will involve acting as the first point of contact to users for incident resolution; recording calls, logging requests, managing and processing in line with agreed incident management processes and progressing prescribed change requests to completion. You will be expected to maintain a knowledge and understanding across the range of duties so that all functions can be maintained during periods of staff absence. Main duties of the job To resolve incidents/faults and user support issues to the satisfaction of the end user. To respond to user queries in a timely and accurate manner in accordance with agreed service levels. To resolve problems from first principles and past experience. Gain a sufficient level of knowledge of the nominated systems in order to respond to user queries by shadowing appropriate team members. Maintain and develop ITIL awareness and relevant qualifications to ensure provision of a professional service. To understand all Service Level Agreements (SLAs) Proactively keep track of service development, understand how it may affect first line support activities and assist in the development of amended working instructions and procedures as appropriate. Working for us Digital Health and Care Wales (DHCW) is part of the NHS Wales family and has an important role in changing the way health and care services are delivered through technology and data. The organisation supports frontline staff with modern systems and access to important information about their patients, while empowering the people of Wales to manage their own health through digital NHS Wales services.
May 01, 2024
Contractor
Service Desk Analyst Salary: Band 4 starting at £25,524 Tenure: Fixed Term for up to 11 month The ability to speak Welsh is essential for this role. Join our game changing, life-saving team and start making a real difference to health and care services in Wales. Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation. You will be providing first and second line support to service users to IT Information Library (ITIL) compliant standards. This will involve acting as the first point of contact to users for incident resolution; recording calls, logging requests, managing and processing in line with agreed incident management processes and progressing prescribed change requests to completion. You will be expected to maintain a knowledge and understanding across the range of duties so that all functions can be maintained during periods of staff absence. Main duties of the job To resolve incidents/faults and user support issues to the satisfaction of the end user. To respond to user queries in a timely and accurate manner in accordance with agreed service levels. To resolve problems from first principles and past experience. Gain a sufficient level of knowledge of the nominated systems in order to respond to user queries by shadowing appropriate team members. Maintain and develop ITIL awareness and relevant qualifications to ensure provision of a professional service. To understand all Service Level Agreements (SLAs) Proactively keep track of service development, understand how it may affect first line support activities and assist in the development of amended working instructions and procedures as appropriate. Working for us Digital Health and Care Wales (DHCW) is part of the NHS Wales family and has an important role in changing the way health and care services are delivered through technology and data. The organisation supports frontline staff with modern systems and access to important information about their patients, while empowering the people of Wales to manage their own health through digital NHS Wales services.