Test Analyst Web Applications
Closing date: 29 January 2023
Location: Flexible
Salary: £32,876 - £36,229 (Grade 5)
Contract type : Permanent
Work pattern: 37 hours, Monday - Friday
Post number: 203436
Job Description
We’re looking for an experienced User Acceptance Tester to join our growing Digital Services Team.
Over a million people access information and services on the Natural Resources Wales website every year. These include helping businesses comply with environmental regulations to protect the Welsh environment and helping house holders understand their flood risk and prepare for flooding. It’s also an important platform for other public bodies and used by policy makers to access the evidence they need to help make decisions. And much more in-between!
Working in a multidisciplinary team, you will work closely with developers, testers and users of the NRW website and Content Management System. You will review and test applications to make sure developments work as expected and meet standards, such as accessibility.
You can find out more about our vision for user-centred services for the people of Wales in our Digital Strategy.
You will be able to demonstrate knowledge and experience of the following:
Excellent analytical skills with the ability to understand technical & business requirements to identify test data requirements and produce test conditions, scenarios and scripts in preparation and execution of a full range of testing including; functional, Integration and Regression activities across multiple teams.
Ability to create and maintain test documentation: e.g. test plans, TTRM, Test Exit reports, Test estimate schedules, and contribute to overall project test plans. Operate the agreed defect life cycle, ensuring defects are assigned to the relevant party, accepted for re-test, re-tested and approved.
Sound understanding of structured test models (e.g. Agile, Waterfall, V- Model), and the ability to work within them appropriately, technical architectures. (Microsoft Cloud technology).
Understanding of the use of test metrics to provide accurate reporting including test progress, scripting, defect tracking, and completion reporting using testing tools and will require applicants to be fully conversant with tools for test requirements.
Excellent technical skills and knowledge including:
Working for/within an organisation which is “data rich”, collecting and generating its own data for use in regulating others, managing its assets or informing others.
Building/working with corporate applications using cloud hosting services such as Azure and of working in environments using MS Sharepoint including Office 365.
Excellent communication and team working skills with the ability to work collaboratively and at pace responding to changes in environment, timescales and priorities, including the ability to work with senior management and internal and external customers and suppliers presenting complex/technical information in a format appropriate for the seniority and technical understanding of the audience. It is imperative to maintain assertive communication in the face of resource availability challenges from business users.
This role will offer a range of benefits, including:
Agile and flexible working
Civil Service Pension Scheme offering employer contributions of 26.6% to 30.3%
28 days annual leave, rising to 33 days
Generous leave entitlements for all your life needs
Health and wellbeing benefits and support
Weekly well-being hour to use as you choose
For more information, please visit our website.
Dec 08, 2022
Full time
Test Analyst Web Applications
Closing date: 29 January 2023
Location: Flexible
Salary: £32,876 - £36,229 (Grade 5)
Contract type : Permanent
Work pattern: 37 hours, Monday - Friday
Post number: 203436
Job Description
We’re looking for an experienced User Acceptance Tester to join our growing Digital Services Team.
Over a million people access information and services on the Natural Resources Wales website every year. These include helping businesses comply with environmental regulations to protect the Welsh environment and helping house holders understand their flood risk and prepare for flooding. It’s also an important platform for other public bodies and used by policy makers to access the evidence they need to help make decisions. And much more in-between!
Working in a multidisciplinary team, you will work closely with developers, testers and users of the NRW website and Content Management System. You will review and test applications to make sure developments work as expected and meet standards, such as accessibility.
You can find out more about our vision for user-centred services for the people of Wales in our Digital Strategy.
You will be able to demonstrate knowledge and experience of the following:
Excellent analytical skills with the ability to understand technical & business requirements to identify test data requirements and produce test conditions, scenarios and scripts in preparation and execution of a full range of testing including; functional, Integration and Regression activities across multiple teams.
Ability to create and maintain test documentation: e.g. test plans, TTRM, Test Exit reports, Test estimate schedules, and contribute to overall project test plans. Operate the agreed defect life cycle, ensuring defects are assigned to the relevant party, accepted for re-test, re-tested and approved.
Sound understanding of structured test models (e.g. Agile, Waterfall, V- Model), and the ability to work within them appropriately, technical architectures. (Microsoft Cloud technology).
Understanding of the use of test metrics to provide accurate reporting including test progress, scripting, defect tracking, and completion reporting using testing tools and will require applicants to be fully conversant with tools for test requirements.
Excellent technical skills and knowledge including:
Working for/within an organisation which is “data rich”, collecting and generating its own data for use in regulating others, managing its assets or informing others.
Building/working with corporate applications using cloud hosting services such as Azure and of working in environments using MS Sharepoint including Office 365.
Excellent communication and team working skills with the ability to work collaboratively and at pace responding to changes in environment, timescales and priorities, including the ability to work with senior management and internal and external customers and suppliers presenting complex/technical information in a format appropriate for the seniority and technical understanding of the audience. It is imperative to maintain assertive communication in the face of resource availability challenges from business users.
This role will offer a range of benefits, including:
Agile and flexible working
Civil Service Pension Scheme offering employer contributions of 26.6% to 30.3%
28 days annual leave, rising to 33 days
Generous leave entitlements for all your life needs
Health and wellbeing benefits and support
Weekly well-being hour to use as you choose
For more information, please visit our website.
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Sep 15, 2022
Full time
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
R ole Overview As a Service Desk Analyst, you will play a critical role in supporting staff within the business in their use of their IT equipment. You will work within the IT team to support Hardware, Software, and key systems including troubleshooting issues and deploying new systems and services. Responsibilities Provide 1st line technical support for company computer systems and user equipment, including laptops, desktops, smartphones, and tablets Providing remote user support for Desktop and Mobile users, including occasional site visits for job resolution and equipment delivery Performing basic administrative support duties, as required, to meet specific operational objectives Fault diagnosis on company devices such as laptops and desktops, mobile phones, and tablets Liaise with external suppliers and contractors Purchasing, imaging, and configuring new laptops, desktops, mobiles & tablets, including software installation Providing the first point of contact for staff and dealing with issues whist managing service desk workload Escalating issues to 2nd line where necessary Utilising support tools including ITSM and endpoint management software such as Manage Engine, ServiceDesk Plus and Desktop Central Skills, Experience & Qualifications All-round knowledge of IT hardware, software and peripherals Experience of Active Directory and Microsoft 365 Familiar with ManageEngine products (desirable) Trustworthy and ethical approach, exercising discretion where required Organised, structured, and professional, with a passion for excellence Flexibility, resilience, and the ability to influence and build relationships at all levels Excellent communication that shows compassion and empathy Ability to explain technical issues in a non-technical way Commitment to the provision of excellent customer service Experience in a fast paced and multi-site business Self-starter who can prioritise a varied workload and demonstrate good time management Company Benefits 25 days holiday plus bank holidays Private Medical Insurance Perks at work scheme (discount from high street retailers) Free eye test vouchers Free Parking Flexible Working 5% enhanced pension contribution At Svella, we are committed to creating inclusive opportunities for all our employees. We encourage applicants from all backgrounds to reflect the communities in which we operate and serve, and the customers we support. Please do let us know should you require any reasonable adjustments during any part of the application process.
Mar 28, 2024
Full time
R ole Overview As a Service Desk Analyst, you will play a critical role in supporting staff within the business in their use of their IT equipment. You will work within the IT team to support Hardware, Software, and key systems including troubleshooting issues and deploying new systems and services. Responsibilities Provide 1st line technical support for company computer systems and user equipment, including laptops, desktops, smartphones, and tablets Providing remote user support for Desktop and Mobile users, including occasional site visits for job resolution and equipment delivery Performing basic administrative support duties, as required, to meet specific operational objectives Fault diagnosis on company devices such as laptops and desktops, mobile phones, and tablets Liaise with external suppliers and contractors Purchasing, imaging, and configuring new laptops, desktops, mobiles & tablets, including software installation Providing the first point of contact for staff and dealing with issues whist managing service desk workload Escalating issues to 2nd line where necessary Utilising support tools including ITSM and endpoint management software such as Manage Engine, ServiceDesk Plus and Desktop Central Skills, Experience & Qualifications All-round knowledge of IT hardware, software and peripherals Experience of Active Directory and Microsoft 365 Familiar with ManageEngine products (desirable) Trustworthy and ethical approach, exercising discretion where required Organised, structured, and professional, with a passion for excellence Flexibility, resilience, and the ability to influence and build relationships at all levels Excellent communication that shows compassion and empathy Ability to explain technical issues in a non-technical way Commitment to the provision of excellent customer service Experience in a fast paced and multi-site business Self-starter who can prioritise a varied workload and demonstrate good time management Company Benefits 25 days holiday plus bank holidays Private Medical Insurance Perks at work scheme (discount from high street retailers) Free eye test vouchers Free Parking Flexible Working 5% enhanced pension contribution At Svella, we are committed to creating inclusive opportunities for all our employees. We encourage applicants from all backgrounds to reflect the communities in which we operate and serve, and the customers we support. Please do let us know should you require any reasonable adjustments during any part of the application process.
This leading international disputes specialist law firm within has a requirement for a Finance Systems Manager with Aderant and reporting writing experience to lead the next stage of the firm's financial transformations. In line with the firm's rapid growth plans, they have recently implemented the Aderant practice management system and require a Finance Systems Manager to head up, improve and maintain the financial systems. Full time - 2/3 days office based per week (dependent on bust time, ie, month/year end, etc), standard hours are 9:30am to 5:30pm Salary up to £100,000 on a permanent basis + excellent benefits Offices located close to City Thameslink and Blackfriars Reporting into the Finance Director and working within their well-established finance department and wider business and practice groups, this opportunity would likely to suit a Finance Systems Analyst or Manager who has a particular interest in financial systems. The Finance Systems Manage will maintain the functionalist and security within Aderant Expert and Power BI as well as key support for Intapp Open integrations, iTimekeep and Chrome River. Finance Systems Manager responsibilities include: Providing technical and analytical support in maintaining the firm's financial systems, applications and data flows. Be an Aderant champion and communicate the system configuration with various levels within the Firm to demonstrate Aderant functionality and capabilities. Provide general troubleshooting, programming, configuration, and support of all financial system applications. Create tickets and troubleshoot with 3rd party vendors and internal IT personnel. Provide assistance with system solution design for implementing software application upgrades by translating business requirements into system configurations. Lead on system testing processes to ensure changes in code do not negatively impact current functionality. Develop, implement, and maintain all statistical reporting and analytical metrics housed on the Power BI platform and associated applications. Interact with users to create custom reports and update dashboards on Aderant and Power BI. Propose, document, and help implement new processes to improve efficiency of department and the broader business. Facilitate month and year end system close processes as well as daily administrative tasks. Monitor daily system balancing reports and resolve any discrepancies. Finance Systems Manager requirements include: Current technical experience in a law firm operating Aderant Addition working knowledge of Chrome River, iTimekeep and Intapp Degree educated AND / OR ACCA/CIMA qualified Advanced SQL, Power BI and Microsoft SSRS report writing skills, strong excel skills. Motivated, excellent communication and interpersonal skills Able to work under pressure and to tight deadlines
Mar 28, 2024
Full time
This leading international disputes specialist law firm within has a requirement for a Finance Systems Manager with Aderant and reporting writing experience to lead the next stage of the firm's financial transformations. In line with the firm's rapid growth plans, they have recently implemented the Aderant practice management system and require a Finance Systems Manager to head up, improve and maintain the financial systems. Full time - 2/3 days office based per week (dependent on bust time, ie, month/year end, etc), standard hours are 9:30am to 5:30pm Salary up to £100,000 on a permanent basis + excellent benefits Offices located close to City Thameslink and Blackfriars Reporting into the Finance Director and working within their well-established finance department and wider business and practice groups, this opportunity would likely to suit a Finance Systems Analyst or Manager who has a particular interest in financial systems. The Finance Systems Manage will maintain the functionalist and security within Aderant Expert and Power BI as well as key support for Intapp Open integrations, iTimekeep and Chrome River. Finance Systems Manager responsibilities include: Providing technical and analytical support in maintaining the firm's financial systems, applications and data flows. Be an Aderant champion and communicate the system configuration with various levels within the Firm to demonstrate Aderant functionality and capabilities. Provide general troubleshooting, programming, configuration, and support of all financial system applications. Create tickets and troubleshoot with 3rd party vendors and internal IT personnel. Provide assistance with system solution design for implementing software application upgrades by translating business requirements into system configurations. Lead on system testing processes to ensure changes in code do not negatively impact current functionality. Develop, implement, and maintain all statistical reporting and analytical metrics housed on the Power BI platform and associated applications. Interact with users to create custom reports and update dashboards on Aderant and Power BI. Propose, document, and help implement new processes to improve efficiency of department and the broader business. Facilitate month and year end system close processes as well as daily administrative tasks. Monitor daily system balancing reports and resolve any discrepancies. Finance Systems Manager requirements include: Current technical experience in a law firm operating Aderant Addition working knowledge of Chrome River, iTimekeep and Intapp Degree educated AND / OR ACCA/CIMA qualified Advanced SQL, Power BI and Microsoft SSRS report writing skills, strong excel skills. Motivated, excellent communication and interpersonal skills Able to work under pressure and to tight deadlines
Lewis Paige Recruitment Ltd
Aberdeen, Aberdeenshire
2nd Line Senior Service Delivery Analyst Aberdeen, Scotland Salary to £32,000 Are you a seasoned IT professional with a penchant for troubleshooting and problem-solving? Do you possess a keen ability to communicate effectively across diverse user groups? If so, we have an exciting opportunity for you to join our client's team as a 2nd Line Senior Service Delivery Analyst at their regional law firm. Essential Skills: Proficiency in high-level troubleshooting and root cause analysis. Ability to think logically and systematically. Effective communication skills and adeptness in handling a broad spectrum of users. Capability to understand and assess users' abilities. Previous IT support experience. Familiarity with Windows Desktop, Windows Server, Microsoft Office, VMWare, Networking, Microsoft 365, Apple iOS/Android, and Communication Platforms (Teams, Zoom, Webex). Knowledge of Microsoft Active Directory & Group Policy. Desirable Skills: Experience in mentoring junior team members to facilitate learning and development. Capacity to intervene in cases requiring a more meticulous approach. Ability to work autonomously and lead projects to completion when necessary. Demonstrated willingness to assist others at all times. Empathy and understanding towards less technical individuals, with an openness to comprehend their roles within the business. Key Responsibilities: Handle escalated Service Requests from Helpdesk Tickets, Phone, Email, or User Engagement. Serve as an escalation point for helpdesk engineers, maintaining a calm and logical approach in difficult encounters with end-users and during serious incidents. Manage operational time efficiently and provide comprehensive reporting data. Diagnose and resolve technical hardware and software issues to the best of your ability, seeking assistance when necessary. Provide general administration support for the firm's systems. Escalate problems to appropriate levels of support as required. This role may require travel to other offices and therefore you must be able to drive and own your own car. The salary for this role is in the region of £32,000. This is an office based position at offices in Aberdeen.
Mar 28, 2024
Full time
2nd Line Senior Service Delivery Analyst Aberdeen, Scotland Salary to £32,000 Are you a seasoned IT professional with a penchant for troubleshooting and problem-solving? Do you possess a keen ability to communicate effectively across diverse user groups? If so, we have an exciting opportunity for you to join our client's team as a 2nd Line Senior Service Delivery Analyst at their regional law firm. Essential Skills: Proficiency in high-level troubleshooting and root cause analysis. Ability to think logically and systematically. Effective communication skills and adeptness in handling a broad spectrum of users. Capability to understand and assess users' abilities. Previous IT support experience. Familiarity with Windows Desktop, Windows Server, Microsoft Office, VMWare, Networking, Microsoft 365, Apple iOS/Android, and Communication Platforms (Teams, Zoom, Webex). Knowledge of Microsoft Active Directory & Group Policy. Desirable Skills: Experience in mentoring junior team members to facilitate learning and development. Capacity to intervene in cases requiring a more meticulous approach. Ability to work autonomously and lead projects to completion when necessary. Demonstrated willingness to assist others at all times. Empathy and understanding towards less technical individuals, with an openness to comprehend their roles within the business. Key Responsibilities: Handle escalated Service Requests from Helpdesk Tickets, Phone, Email, or User Engagement. Serve as an escalation point for helpdesk engineers, maintaining a calm and logical approach in difficult encounters with end-users and during serious incidents. Manage operational time efficiently and provide comprehensive reporting data. Diagnose and resolve technical hardware and software issues to the best of your ability, seeking assistance when necessary. Provide general administration support for the firm's systems. Escalate problems to appropriate levels of support as required. This role may require travel to other offices and therefore you must be able to drive and own your own car. The salary for this role is in the region of £32,000. This is an office based position at offices in Aberdeen.
Are you a Solution Architect or Technical Architect with proven experience of owning application architecture and solution design, preferably within a retail or wholesale business? Can you map out existing architecture, identify strengths / weaknesses, and act on this initial analysis utilising a strong understanding and experience of integration and data architecture principles? Do you have project and change delivery experience, collaborating effectively with stakeholders to ensure project completion, whilst making sure deliverables and artifacts are in line with the proposed solution? If so, this newly created Solution Architect role at Harding+ could be your perfect next challenge! Role Context: The Solution Architect will be the technical authority, overseeing and providing high level solution architecture and design across enterprise systems, focused on our ERP - Microsoft Dynamics Business Central, and core applications/system. You will be responsible for outlining technical solutions to support a range of key business initiatives within a dynamic business environment, supporting internal stakeholders and working alongside the Enterprise Architect, Business Analysts, Delivery Team, plus internal/external technical resources. Upon approval of solution design, the role will involve collaboration with the teams responsible for executing the solution. This collaboration is critical to guarantee completion of each project, and ensure the deliverables and artifacts are in line with the proposed solution, and each component is testable. Focus will be given to ensure the artifacts meet and exceed the predefined requirements. The role has four key objective areas - architectural ownership, solution design, data architecture, and process improvement & change delivery. Based in Avonmouth and offered on a hybrid working basis - this can be discussed on a case-by-case basis. Compensation - competitive salary, bonus scheme, pension, 4 x life assurance, healthcare, 25 days leave annually (including Christmas shutdown), staff purchase scheme (luxury duty free retail products) About You: Experience as a Solution Architect, Technical Architect, or similar for a retail or wholesale business, with a track record of owning application architecture and solution design ERP functional knowledge Integrations/Middleware experience, preferably Azure Integration Services SQL/T-SQL experience Must have an existing right of eligibility to work in the UK Key Attributes - trust, collaboration, respect, passion, drive, resilience About Us: Harding+ is leading the way in innovative onboard cruise retailing, working closely with our cruise line partners and brand partners to 'make every cruise better'. We stay at the forefront of retailing and consistently provide outstanding customer service, culminating in winning the Cruise Retailer of the Year award for 2022 and 2023. Harding+ is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Harding+.
Mar 28, 2024
Full time
Are you a Solution Architect or Technical Architect with proven experience of owning application architecture and solution design, preferably within a retail or wholesale business? Can you map out existing architecture, identify strengths / weaknesses, and act on this initial analysis utilising a strong understanding and experience of integration and data architecture principles? Do you have project and change delivery experience, collaborating effectively with stakeholders to ensure project completion, whilst making sure deliverables and artifacts are in line with the proposed solution? If so, this newly created Solution Architect role at Harding+ could be your perfect next challenge! Role Context: The Solution Architect will be the technical authority, overseeing and providing high level solution architecture and design across enterprise systems, focused on our ERP - Microsoft Dynamics Business Central, and core applications/system. You will be responsible for outlining technical solutions to support a range of key business initiatives within a dynamic business environment, supporting internal stakeholders and working alongside the Enterprise Architect, Business Analysts, Delivery Team, plus internal/external technical resources. Upon approval of solution design, the role will involve collaboration with the teams responsible for executing the solution. This collaboration is critical to guarantee completion of each project, and ensure the deliverables and artifacts are in line with the proposed solution, and each component is testable. Focus will be given to ensure the artifacts meet and exceed the predefined requirements. The role has four key objective areas - architectural ownership, solution design, data architecture, and process improvement & change delivery. Based in Avonmouth and offered on a hybrid working basis - this can be discussed on a case-by-case basis. Compensation - competitive salary, bonus scheme, pension, 4 x life assurance, healthcare, 25 days leave annually (including Christmas shutdown), staff purchase scheme (luxury duty free retail products) About You: Experience as a Solution Architect, Technical Architect, or similar for a retail or wholesale business, with a track record of owning application architecture and solution design ERP functional knowledge Integrations/Middleware experience, preferably Azure Integration Services SQL/T-SQL experience Must have an existing right of eligibility to work in the UK Key Attributes - trust, collaboration, respect, passion, drive, resilience About Us: Harding+ is leading the way in innovative onboard cruise retailing, working closely with our cruise line partners and brand partners to 'make every cruise better'. We stay at the forefront of retailing and consistently provide outstanding customer service, culminating in winning the Cruise Retailer of the Year award for 2022 and 2023. Harding+ is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Harding+.
Are you beginning your career as an analyst and see yourself in a creative digital agency?Are you ready to join a talented bunch of technical specialists, designers, creative technologist, relationship managers, and strategists, all under one roof?This amazing Advertising Agency is looking for a Creative Analyst to join them About Our Client We are an award-winning digital agency, specialising in delivering dynamic creative optimisation (DCO) strategies and digital ad production across a variety of screens, formats and verticals.Whilst we benefit from the strength and backing of a major advertising and media network, we have stayed true to our roots with the culture and atmosphere of a start-up, and all the energy and opportunity for talent that it brings.Within digital advertising, we pride ourselves in problem-solving and pushing boundaries, demonstrated through our innovations (big and small) and our evolving product suite.Above all, we have produced some amazingly cool - and effective - work for our clients across the world, including Volkswagen, McDonalds, Apple, Audi, Canon, Porsche, Delta, Levi's, Pepsi and many more!The Analytics team is a pivotal part of the Agency, with your work directly impacting the future strategy of our client's campaigns and is essential in showing the value of our work to clients through data. The objective of the role Your primary role is to deliver high-quality creative insight; you will find trends and patterns in diverse data sets tracking media KPIs on social and programmatic platforms, formulate these into actionable insights for clients, and present these to key stakeholders.A Creative Analyst is also heavily involved in our product innovation, helping shape and develop our newest tools such as AI creative optimisation and automated creative tagging. In addition to client work, the Strategy & Analytics team enjoy being at the forefront of the (ever-changing!) industry news sharing what's happening across the landscape, and how this impacts and/or creates opportunities for us (and our clients).Prior DCO experience is not necessary What we are looking for An analyst early in their career, who is driven by 'finding the answer' in data and using their skills to bring others along for the ride. Someone curious, passionate about advertising and a great team player! Required Skills Essential Highly numerate: evidence of a strong quantitative background, with an understanding of basic statistical techniques including A/B testing and hypothesis testing. Proficient user of Microsoft Excel or Google Sheets: able to handle datasets, create data visualisations, familiar with creating or working with dashboards. Strong attention to detail, especially in handling complex datasets, and able to problem-solve to identify potential issues. Highly organized, with the ability to effectively manage multiple projects simultaneously and work to short deadlines. Excellent oral and written communication skills: you will be able to communicate your ideas articulately and have the confidence to present your findings and ideas to clients and other key stakeholders. A quick learner, ready to embrace new challenges and prepared to problem solve! Ability to work independently and as part of an extended team. Proactive self-starter; Our growth has been driven by the desire to continually improve our offering. You will be proactive in improving and refining our practices & techniques. Solid PowerPoint skills: able to pull insights, select appropriate visualisations, create a narrative with data with attention to aesthetic look and feel, and have the confidence to have a point of view on creative strategies. Maintain an interest in the wider digital marketing industry. Confident, diligent, positive and ambitious! Advantageous 1 - 2+ years experience in an insights, data or business analyst media role Understanding of the digital media landscape & associated processes (media planning, buying, activation principles etc.) from a programmatic and/or social perspective Previous programming experience in any language
Mar 28, 2024
Full time
Are you beginning your career as an analyst and see yourself in a creative digital agency?Are you ready to join a talented bunch of technical specialists, designers, creative technologist, relationship managers, and strategists, all under one roof?This amazing Advertising Agency is looking for a Creative Analyst to join them About Our Client We are an award-winning digital agency, specialising in delivering dynamic creative optimisation (DCO) strategies and digital ad production across a variety of screens, formats and verticals.Whilst we benefit from the strength and backing of a major advertising and media network, we have stayed true to our roots with the culture and atmosphere of a start-up, and all the energy and opportunity for talent that it brings.Within digital advertising, we pride ourselves in problem-solving and pushing boundaries, demonstrated through our innovations (big and small) and our evolving product suite.Above all, we have produced some amazingly cool - and effective - work for our clients across the world, including Volkswagen, McDonalds, Apple, Audi, Canon, Porsche, Delta, Levi's, Pepsi and many more!The Analytics team is a pivotal part of the Agency, with your work directly impacting the future strategy of our client's campaigns and is essential in showing the value of our work to clients through data. The objective of the role Your primary role is to deliver high-quality creative insight; you will find trends and patterns in diverse data sets tracking media KPIs on social and programmatic platforms, formulate these into actionable insights for clients, and present these to key stakeholders.A Creative Analyst is also heavily involved in our product innovation, helping shape and develop our newest tools such as AI creative optimisation and automated creative tagging. In addition to client work, the Strategy & Analytics team enjoy being at the forefront of the (ever-changing!) industry news sharing what's happening across the landscape, and how this impacts and/or creates opportunities for us (and our clients).Prior DCO experience is not necessary What we are looking for An analyst early in their career, who is driven by 'finding the answer' in data and using their skills to bring others along for the ride. Someone curious, passionate about advertising and a great team player! Required Skills Essential Highly numerate: evidence of a strong quantitative background, with an understanding of basic statistical techniques including A/B testing and hypothesis testing. Proficient user of Microsoft Excel or Google Sheets: able to handle datasets, create data visualisations, familiar with creating or working with dashboards. Strong attention to detail, especially in handling complex datasets, and able to problem-solve to identify potential issues. Highly organized, with the ability to effectively manage multiple projects simultaneously and work to short deadlines. Excellent oral and written communication skills: you will be able to communicate your ideas articulately and have the confidence to present your findings and ideas to clients and other key stakeholders. A quick learner, ready to embrace new challenges and prepared to problem solve! Ability to work independently and as part of an extended team. Proactive self-starter; Our growth has been driven by the desire to continually improve our offering. You will be proactive in improving and refining our practices & techniques. Solid PowerPoint skills: able to pull insights, select appropriate visualisations, create a narrative with data with attention to aesthetic look and feel, and have the confidence to have a point of view on creative strategies. Maintain an interest in the wider digital marketing industry. Confident, diligent, positive and ambitious! Advantageous 1 - 2+ years experience in an insights, data or business analyst media role Understanding of the digital media landscape & associated processes (media planning, buying, activation principles etc.) from a programmatic and/or social perspective Previous programming experience in any language
Product Coordinator An exciting opportunity for a Product Coordinator with first class analyticalanalytical skills has arisen with a leader in automotive parts, synonymous with quality, technical excellence and first-class customer support. This role will form part of the automotive aftermarket product team and become the owner of a product group for the UK market. This is a fantastic opportunity to join a brand leader in the automotive industry and be a part of influencing the business at an exciting time within their history. Alongside a competitive salary you will receive generous pension contributions, BupaBupa, Life Insurance, Dental cover, EyecareEyecare cover and 25 days holiday. The company pride themselves on a family-feel environment and excellent training opportunities and offers hybrid working. Ideal locations - St AlbansAlbans, WatfordWatford, HemelHemel HempsteadHempstead, LutonLuton, StevenageStevenage, BerkhamstedBerkhamsted, WelwynWelwyn Garden City, LeightonLeighton Buzzard, AylesburyAylesbury, High WycombeWycombe, Slough, Maidenhead, WembleyWembley, Hertford Hertfordcirca 32k 32k+ enhanced pension + healthcare healthcare+ life assurance + 25 days annual leave + excellent training + hybrid working The Role Plan, manage and develop your product groups range of products for the UK market, managing them through the product lifecycle.lifecycle Create and maintain application and cross reference databases for aftermarket products through research and compilation of data. Transform these databases into robust, high quality UK application catalogues across all media. Maintain and continuously analyse product ranges as required, making recommendations for improvements, additions and deletions. Set up new to range items on the relevant systems, creating initial order quantity and annual sales forecast and forecasting to protect from redundant stock. Assist in warranty administration. Create and control product bulletins. Attend exhibitions, PR functions and customer events where necessary and be prepared to travel within the UK on business as requested. The Candidate Our ideal candidate will have experience in an analytical analyticalrole dealing with large amounts of data, this should include extensive knowledge of Microsoft Excel. Automotive aftermarket experience is preferred, although an interest in cars is also relevant for this position. Previous experience in a product related role is beneficial, this could be Product Coordinator, Product Analyst or Assistant Product Manager. Ideally with an understanding of a product lifecycle.lifecycle The ability to travel, on occasion throughout the UK. European travel may be required on an infrequent basis. Apply in Confidence To apply for the Product Coordinator - Automotive Parts job please forward your CV to Kayleigh KayleighBradley, Senior Recruiter at Glen Callum CallumAssociates Ltd or call Kayleigh Kayleighon for a further chat on the job. JOB REF 4109KB - Product Coordinator - Automotive Aftermarket
Mar 28, 2024
Full time
Product Coordinator An exciting opportunity for a Product Coordinator with first class analyticalanalytical skills has arisen with a leader in automotive parts, synonymous with quality, technical excellence and first-class customer support. This role will form part of the automotive aftermarket product team and become the owner of a product group for the UK market. This is a fantastic opportunity to join a brand leader in the automotive industry and be a part of influencing the business at an exciting time within their history. Alongside a competitive salary you will receive generous pension contributions, BupaBupa, Life Insurance, Dental cover, EyecareEyecare cover and 25 days holiday. The company pride themselves on a family-feel environment and excellent training opportunities and offers hybrid working. Ideal locations - St AlbansAlbans, WatfordWatford, HemelHemel HempsteadHempstead, LutonLuton, StevenageStevenage, BerkhamstedBerkhamsted, WelwynWelwyn Garden City, LeightonLeighton Buzzard, AylesburyAylesbury, High WycombeWycombe, Slough, Maidenhead, WembleyWembley, Hertford Hertfordcirca 32k 32k+ enhanced pension + healthcare healthcare+ life assurance + 25 days annual leave + excellent training + hybrid working The Role Plan, manage and develop your product groups range of products for the UK market, managing them through the product lifecycle.lifecycle Create and maintain application and cross reference databases for aftermarket products through research and compilation of data. Transform these databases into robust, high quality UK application catalogues across all media. Maintain and continuously analyse product ranges as required, making recommendations for improvements, additions and deletions. Set up new to range items on the relevant systems, creating initial order quantity and annual sales forecast and forecasting to protect from redundant stock. Assist in warranty administration. Create and control product bulletins. Attend exhibitions, PR functions and customer events where necessary and be prepared to travel within the UK on business as requested. The Candidate Our ideal candidate will have experience in an analytical analyticalrole dealing with large amounts of data, this should include extensive knowledge of Microsoft Excel. Automotive aftermarket experience is preferred, although an interest in cars is also relevant for this position. Previous experience in a product related role is beneficial, this could be Product Coordinator, Product Analyst or Assistant Product Manager. Ideally with an understanding of a product lifecycle.lifecycle The ability to travel, on occasion throughout the UK. European travel may be required on an infrequent basis. Apply in Confidence To apply for the Product Coordinator - Automotive Parts job please forward your CV to Kayleigh KayleighBradley, Senior Recruiter at Glen Callum CallumAssociates Ltd or call Kayleigh Kayleighon for a further chat on the job. JOB REF 4109KB - Product Coordinator - Automotive Aftermarket
Role Title: Development Analyst Location: Peterborough (Occasional Travel to other Local Offices) Salary: £24,000 - £28,000 We are recruiting for a Development Analyst role on behalf of our client. This position is an integral part of a small in-house development team, focusing on providing top-tier IT development services. This role may appeal to a former developer looking to transition into business analysis, technical authorship, or QA, as well as graduates or apprentices looking for a pathway into software development. The Role: As an IT Developments Analyst, you will: Understand business requirements and end-user expectations to ensure successful adoption of solutions Distil high-level objectives into technical definitions to aid agile software development Support solution reviews during the development phase, providing feedback to both developers and end-users Prepare and deliver demonstrations and skills transfer sessions regarding new and existing systems Develop business solutions using no code/low code platforms Create technical documentation of developments Provide routine maintenance of code Develop software solutions under the supervision of the development team Offer technical support for solutions in response to calls referred via the helpdesk Assist with project launch and initial post go-live support The Candidate: The ideal IT Developments Analyst will have: Minimum of 3 years' experience in a relevant IT role Experience of working with stakeholders at all levels and presenting and discussing at a senior level Excellent understanding of technology and its impact on the business Some experience of Microsoft programming and database environments Excellent interpersonal skills and the ability to quickly learn new software and business processes Demonstrable problem-solving ability and a high level of understanding of technical issues Ability to work well under pressure and manage workloads Highly developed organisational and time management skills Flexibility, self-motivation, and a willingness to get hands-on If you're an IT professional with a passion for development and a desire to work in a supportive and dynamic environment, this IT Developments Analyst role could be the perfect opportunity for you. Apply today to take the next step in your career.Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.
Mar 28, 2024
Full time
Role Title: Development Analyst Location: Peterborough (Occasional Travel to other Local Offices) Salary: £24,000 - £28,000 We are recruiting for a Development Analyst role on behalf of our client. This position is an integral part of a small in-house development team, focusing on providing top-tier IT development services. This role may appeal to a former developer looking to transition into business analysis, technical authorship, or QA, as well as graduates or apprentices looking for a pathway into software development. The Role: As an IT Developments Analyst, you will: Understand business requirements and end-user expectations to ensure successful adoption of solutions Distil high-level objectives into technical definitions to aid agile software development Support solution reviews during the development phase, providing feedback to both developers and end-users Prepare and deliver demonstrations and skills transfer sessions regarding new and existing systems Develop business solutions using no code/low code platforms Create technical documentation of developments Provide routine maintenance of code Develop software solutions under the supervision of the development team Offer technical support for solutions in response to calls referred via the helpdesk Assist with project launch and initial post go-live support The Candidate: The ideal IT Developments Analyst will have: Minimum of 3 years' experience in a relevant IT role Experience of working with stakeholders at all levels and presenting and discussing at a senior level Excellent understanding of technology and its impact on the business Some experience of Microsoft programming and database environments Excellent interpersonal skills and the ability to quickly learn new software and business processes Demonstrable problem-solving ability and a high level of understanding of technical issues Ability to work well under pressure and manage workloads Highly developed organisational and time management skills Flexibility, self-motivation, and a willingness to get hands-on If you're an IT professional with a passion for development and a desire to work in a supportive and dynamic environment, this IT Developments Analyst role could be the perfect opportunity for you. Apply today to take the next step in your career.Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.
IT Operations Centre Analyst An exciting opportunity has become available within our IT Operations Centre Team! This is a hybrid working role that can be based in Peterborough or Chesterfield. This is a shift-based position with a mixture of days and nights. This does attract a competitive shift allowance. Role Purpose: Provide server, network and application monitoring including reporting, alerting and basic troubleshooting to ensure system stability across the Markerstudy environment. Manage incidents by responding to and coordinating activities for high priority systems and outage events triggered by existing monitoring tools or tickets dispatched from the Service Desk. Carry out support activities on behalf of other resolver teams as required. Help troubleshoot and solve system and service issues with resolver teams as required. Collaborate with technology colleagues, stakeholders and 3rd party partners. Contribute to a continuous improvement culture which will look to improve practices, knowledge, skills and processes to increase service levels to customers and users. Key Responsibilities: Monitoring - Monitor systems and services, ensuring issues are identified and alerted / escalated appropriately in a timely manner. Incident management - Manage Major Incidents ensuring key technical resources are brought together to investigate and resolve. Notification and escalation - Provide accurate and business context communications to stakeholders on service/system issues. Relationship Management - Build and maintain appropriate relationships with internal teams and 3rd Operational activities - Support operational processes, system releases and system maintenance as required. File system - Automating file and folder management including archiving and comparing files. FTP - FTP server file tasks - adding, removing, renaming files, monitoring server. System - Server restart, shutdown, monitoring and troubleshooting. Application - Verify processes running, resource consumption and unauthorised software. Microsoft IIS - Recycling application pools, monitoring web site and creating virtual directories. Security & compliance - Auditing changes to security policies, failed logons, admin accounts. Energy management - Energy management configuration tasks. VMware vSphere Integration - VMware tasks, VM provisioning, snapshots, clone, configure and resolve VMware incidents. Key Skills & Experience Monitoring system experience. Understanding of virtualised infrastructure. Proficient with ticket tracking systems. Knowledge and understanding of enterprise IT infrastructure. Experience within a technology operational team. Proficiency with Microsoft 2003/2008/2016/2019 Server Operating Systems LAN / WAN / WLAN support and trouble shooting. Experience of Cloud Technologies (GCP Azure). Key Competencies Good verbal and written communication skills. Troubleshooting/diagnostic skills. Good documentation and organisation skills. Desire to learn new technologies. Analytical and data driven approach to problem solving. Ability to work well under pressure and juggle many tasks at any given time. Outstanding trouble-shooting and organisational skills. Ability to work well in a team. Why us? Markerstudy Insurance Services Limited (MISL) is one of the largest Managing General Agents in the UK. With a strong presence in the UK motor insurance market, we specialise in niche motor cover, where our solid market knowledge and experience enables us to create highly targeted products. Our success is underpinned by our underwriting strategy to identify and apply special risk factors to the customers' advantage. That, and our skilled underwriting technicians who are friendly, accessible and empowered to make decisions. We only transact business through professional UK insurance intermediaries and we take pride in fostering excellent working relationships. Our products feature prominently on Aggregators' sites, such as Confused, Go Compare and Compare the Market, via our broker partners. What we offer in return? A collaborative and fast paced work environment 25 days annual leave plus of Bank Holidays and the ability to buy an additional five days holiday Health Cash Plan A benefit scheme that offers discounts and cashback on shopping, restaurants, travel and more Life Assurance 4x annual salary Hybrid working model- from either of our offices in Peterborough or Chesterfield
Mar 28, 2024
Full time
IT Operations Centre Analyst An exciting opportunity has become available within our IT Operations Centre Team! This is a hybrid working role that can be based in Peterborough or Chesterfield. This is a shift-based position with a mixture of days and nights. This does attract a competitive shift allowance. Role Purpose: Provide server, network and application monitoring including reporting, alerting and basic troubleshooting to ensure system stability across the Markerstudy environment. Manage incidents by responding to and coordinating activities for high priority systems and outage events triggered by existing monitoring tools or tickets dispatched from the Service Desk. Carry out support activities on behalf of other resolver teams as required. Help troubleshoot and solve system and service issues with resolver teams as required. Collaborate with technology colleagues, stakeholders and 3rd party partners. Contribute to a continuous improvement culture which will look to improve practices, knowledge, skills and processes to increase service levels to customers and users. Key Responsibilities: Monitoring - Monitor systems and services, ensuring issues are identified and alerted / escalated appropriately in a timely manner. Incident management - Manage Major Incidents ensuring key technical resources are brought together to investigate and resolve. Notification and escalation - Provide accurate and business context communications to stakeholders on service/system issues. Relationship Management - Build and maintain appropriate relationships with internal teams and 3rd Operational activities - Support operational processes, system releases and system maintenance as required. File system - Automating file and folder management including archiving and comparing files. FTP - FTP server file tasks - adding, removing, renaming files, monitoring server. System - Server restart, shutdown, monitoring and troubleshooting. Application - Verify processes running, resource consumption and unauthorised software. Microsoft IIS - Recycling application pools, monitoring web site and creating virtual directories. Security & compliance - Auditing changes to security policies, failed logons, admin accounts. Energy management - Energy management configuration tasks. VMware vSphere Integration - VMware tasks, VM provisioning, snapshots, clone, configure and resolve VMware incidents. Key Skills & Experience Monitoring system experience. Understanding of virtualised infrastructure. Proficient with ticket tracking systems. Knowledge and understanding of enterprise IT infrastructure. Experience within a technology operational team. Proficiency with Microsoft 2003/2008/2016/2019 Server Operating Systems LAN / WAN / WLAN support and trouble shooting. Experience of Cloud Technologies (GCP Azure). Key Competencies Good verbal and written communication skills. Troubleshooting/diagnostic skills. Good documentation and organisation skills. Desire to learn new technologies. Analytical and data driven approach to problem solving. Ability to work well under pressure and juggle many tasks at any given time. Outstanding trouble-shooting and organisational skills. Ability to work well in a team. Why us? Markerstudy Insurance Services Limited (MISL) is one of the largest Managing General Agents in the UK. With a strong presence in the UK motor insurance market, we specialise in niche motor cover, where our solid market knowledge and experience enables us to create highly targeted products. Our success is underpinned by our underwriting strategy to identify and apply special risk factors to the customers' advantage. That, and our skilled underwriting technicians who are friendly, accessible and empowered to make decisions. We only transact business through professional UK insurance intermediaries and we take pride in fostering excellent working relationships. Our products feature prominently on Aggregators' sites, such as Confused, Go Compare and Compare the Market, via our broker partners. What we offer in return? A collaborative and fast paced work environment 25 days annual leave plus of Bank Holidays and the ability to buy an additional five days holiday Health Cash Plan A benefit scheme that offers discounts and cashback on shopping, restaurants, travel and more Life Assurance 4x annual salary Hybrid working model- from either of our offices in Peterborough or Chesterfield
Arcas Technology is partnered with a leading healthcare provider based in Ipswich. They are seeking a skilled Senior Cyber Security Analyst to join their team on a permanent basis. As a vital member of a dynamic team, you'll play a pivotal role in ensuring the security of information assets across multiple businesses. This role offers a blend of independent work and collaborative efforts within a supportive team environment. Responsibilities: Serve as a reference point for all IT, Information Security, and Cyber Security queries. Manage the Security Operations Centre Queue, providing exceptional service in handling requests. Produce a Cyber Security Recommendations proposal. Line manage a team of Cyber Security Analysts. Provide technical support to various IT teams. Offer onsite and remote assistance for IT and Cyber Security tasks. Document security breaches and assess their impact. Develop and implement information security solutions and policies. Attend information security conferences and forums. Skills and Abilities: Ability to communicate effectively and work under pressure Strong interpersonal skills for effective teamwork Task planning and prioritisation abilities Windows 7/8/10, Desktop, Laptop, Mobile Phones and tablets Windows Server, Linux Distributions, Azure Cloud Experience with Security Incident and Event Management (SIEM) Experience with vulnerability scanning tools such as Nessus / Tennable.IO Experience with Cyber Security, risk management, ISO 27001 and Cyber Essentials Plus Experience with Microsoft Intune Experience with Microsoft Defender Experience with Multiple Firewall Vendors Active Directory, Group Policies and File Servers Network and system monitoring Routine system administration If you believe that you are well-suited for this role, we kindly request you to submit your CV to Andy Dale at Arcas Technology.
Mar 28, 2024
Full time
Arcas Technology is partnered with a leading healthcare provider based in Ipswich. They are seeking a skilled Senior Cyber Security Analyst to join their team on a permanent basis. As a vital member of a dynamic team, you'll play a pivotal role in ensuring the security of information assets across multiple businesses. This role offers a blend of independent work and collaborative efforts within a supportive team environment. Responsibilities: Serve as a reference point for all IT, Information Security, and Cyber Security queries. Manage the Security Operations Centre Queue, providing exceptional service in handling requests. Produce a Cyber Security Recommendations proposal. Line manage a team of Cyber Security Analysts. Provide technical support to various IT teams. Offer onsite and remote assistance for IT and Cyber Security tasks. Document security breaches and assess their impact. Develop and implement information security solutions and policies. Attend information security conferences and forums. Skills and Abilities: Ability to communicate effectively and work under pressure Strong interpersonal skills for effective teamwork Task planning and prioritisation abilities Windows 7/8/10, Desktop, Laptop, Mobile Phones and tablets Windows Server, Linux Distributions, Azure Cloud Experience with Security Incident and Event Management (SIEM) Experience with vulnerability scanning tools such as Nessus / Tennable.IO Experience with Cyber Security, risk management, ISO 27001 and Cyber Essentials Plus Experience with Microsoft Intune Experience with Microsoft Defender Experience with Multiple Firewall Vendors Active Directory, Group Policies and File Servers Network and system monitoring Routine system administration If you believe that you are well-suited for this role, we kindly request you to submit your CV to Andy Dale at Arcas Technology.
1st Line IT Support Engineer - Cambridge - MSP Due to continued growth, a leading Microsoft Gold Partner based in Cambridge is looking for a 1st Line IT Support Engineer to join the team. As a leading technology company, you will become part of a reputable organisation dedicated to delivering exceptional services to end users. The team is expanding across the business, and you will be joining a proactive, and strongly motivated team. For those looking to work their way up the career ladder, this is your ticket to career transformation. Key Skills required: Previous experience in a Service Desk or Field-based role Windows OS 11/10 Windows Server, Exchange Server experience Active Directory Group Policy (DNS/DHCP) VPN technologies Firewall technologies & troubleshooting It would be highly advantageous if the ideal candidate that experience with the following: VMware/Hyper-V virtualisation tools Office 365 SQL Server Backup technologies e.g. Veeam The roles and responsibilities of the role include administering T1 support requests, accurate call logging and relevant escalation when necessary. Working closely with the other Service Desk team in a collaborative environment sharing experience and skills where applicable. Company benefits include: Starting salary of £23K-£26K 25 days annual leave + bank holiday Company pension scheme Opportunity of hybrid working (1-2 days WFH) Private healthcare Business milage for onsite when required Interested? Don't worry if your current CV isn't up to date - please reach out to recruitment (dot) com Key words: Windows Server, IT Support, Microsoft Gold Partner, 1st line, 2nd Line, Technical support, office 365, azure, vmware, networking, MSP, Cambridge, Cambridgeshire, hyper-v, exchange, Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
Mar 28, 2024
Full time
1st Line IT Support Engineer - Cambridge - MSP Due to continued growth, a leading Microsoft Gold Partner based in Cambridge is looking for a 1st Line IT Support Engineer to join the team. As a leading technology company, you will become part of a reputable organisation dedicated to delivering exceptional services to end users. The team is expanding across the business, and you will be joining a proactive, and strongly motivated team. For those looking to work their way up the career ladder, this is your ticket to career transformation. Key Skills required: Previous experience in a Service Desk or Field-based role Windows OS 11/10 Windows Server, Exchange Server experience Active Directory Group Policy (DNS/DHCP) VPN technologies Firewall technologies & troubleshooting It would be highly advantageous if the ideal candidate that experience with the following: VMware/Hyper-V virtualisation tools Office 365 SQL Server Backup technologies e.g. Veeam The roles and responsibilities of the role include administering T1 support requests, accurate call logging and relevant escalation when necessary. Working closely with the other Service Desk team in a collaborative environment sharing experience and skills where applicable. Company benefits include: Starting salary of £23K-£26K 25 days annual leave + bank holiday Company pension scheme Opportunity of hybrid working (1-2 days WFH) Private healthcare Business milage for onsite when required Interested? Don't worry if your current CV isn't up to date - please reach out to recruitment (dot) com Key words: Windows Server, IT Support, Microsoft Gold Partner, 1st line, 2nd Line, Technical support, office 365, azure, vmware, networking, MSP, Cambridge, Cambridgeshire, hyper-v, exchange, Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
Lisa Wright Recruitment are currently recruiting an IT Development Analyst to join a small in-house development team based in Spalding, Lincolnshire. This role offers hybrid working. As an IT Development Analyst, you will be responsible for supporting the company's best-in-class IT development services, focusing on key elements such as requirements qualification, testing, technical documentation, and code maintenance. You will also be required to provide specialist application development support and develop business solutions using low code / no code platforms. This is not primarily a programmer position; however, it does require an aptitude for software development and the ability to review and interpret code. The role may therefore suit a former developer seeking to transition into business analysis, technical author or QA, graduate or apprentice or perhaps someone seeking a pathway into software development. Relevant support and training may be provided for the right candidate. To be considered for this position, you must have some experience of Microsoft programming and database environments (Visual Studio, SQL Server). You should also possess excellent interpersonal skills with the ability to quickly learn new software and business processes and translate knowledge into training/learning resources. If you are flexible, willing, self-motivated with hands-on experience and can work well under pressure while managing/prioritising workloads - then we would love to hear from you! Apply now for the IT Development Analyst role in Spalding, Lincolnshire.
Mar 27, 2024
Full time
Lisa Wright Recruitment are currently recruiting an IT Development Analyst to join a small in-house development team based in Spalding, Lincolnshire. This role offers hybrid working. As an IT Development Analyst, you will be responsible for supporting the company's best-in-class IT development services, focusing on key elements such as requirements qualification, testing, technical documentation, and code maintenance. You will also be required to provide specialist application development support and develop business solutions using low code / no code platforms. This is not primarily a programmer position; however, it does require an aptitude for software development and the ability to review and interpret code. The role may therefore suit a former developer seeking to transition into business analysis, technical author or QA, graduate or apprentice or perhaps someone seeking a pathway into software development. Relevant support and training may be provided for the right candidate. To be considered for this position, you must have some experience of Microsoft programming and database environments (Visual Studio, SQL Server). You should also possess excellent interpersonal skills with the ability to quickly learn new software and business processes and translate knowledge into training/learning resources. If you are flexible, willing, self-motivated with hands-on experience and can work well under pressure while managing/prioritising workloads - then we would love to hear from you! Apply now for the IT Development Analyst role in Spalding, Lincolnshire.
Business Intelligence Analyst (NHS / Public Sector) Duration: to 31 March 2025 initially IR35: In scope Office Location: Leeds City Centre (work from home for up to 80%) Band: 6 (£179.18 - £222.59 per day) Create and support ETL processes that provide a stable, trusted source of data reporting and data requirements Create and maintain business intelligence (BI) reports and dashboards using available tools, in accordance with requirements gathered from both technical and non-technical end users Provide technical support and assist in the development and maintenance of BI solutions and processes Develop and maintain information systems for reporting and analysis Analyse and continually evaluate data quality and integrity to produce reports and implement action plans to ensure ongoing process improvements. Monitor established reporting to ensure data quality and integrity is maintained Evaluate outputs, formulate and present ideas of future reporting developments Provide support and input into how data quality and integrity can be maintained as part of business improvement plans Use appropriate BI tools to access and analyse data Provide server side infrastructure support to the BI Manager to ensure reporting and BI tools continue to be available at all times Advanced knowledge of Microsoft Excel Experience of complex data analysis using advanced knowledge of statistics, database design and BI systems tools Understand basic concepts of BI Architecture such as ETL, Data Warehousing and Data Modelling Ability to manipulate, model and analyse data using Excel, SQL, QlikView, Qlik Sense Experience developing reports using data visualisation tools such as QlikView, Qlik Sense, Tableau or Power BI Experience in processes related to data collection, modelling and experience creating ad hoc SQL queries of T-SQL Experience of Microsoft Visual Studio (SSIS) processing data to maintain a trusted data source Understanding of Business Intelligence terminology and processes Understanding of Relational Databases Experience of drafting reports or manuscripts Experience creating plans for BI solutions BUSINESS INTELLIGENCE, BI, DATA WAREHOUSING, DWH, B.I., BUS INTELLIGENCE, BUSINESS INTEL, DATA, EXCEL, ETL, MODELLING, SQL, QLIKVIEW, QLIKSENSE, TABLEAU, POWER BI, T-SQL, SSIS Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Mar 27, 2024
Full time
Business Intelligence Analyst (NHS / Public Sector) Duration: to 31 March 2025 initially IR35: In scope Office Location: Leeds City Centre (work from home for up to 80%) Band: 6 (£179.18 - £222.59 per day) Create and support ETL processes that provide a stable, trusted source of data reporting and data requirements Create and maintain business intelligence (BI) reports and dashboards using available tools, in accordance with requirements gathered from both technical and non-technical end users Provide technical support and assist in the development and maintenance of BI solutions and processes Develop and maintain information systems for reporting and analysis Analyse and continually evaluate data quality and integrity to produce reports and implement action plans to ensure ongoing process improvements. Monitor established reporting to ensure data quality and integrity is maintained Evaluate outputs, formulate and present ideas of future reporting developments Provide support and input into how data quality and integrity can be maintained as part of business improvement plans Use appropriate BI tools to access and analyse data Provide server side infrastructure support to the BI Manager to ensure reporting and BI tools continue to be available at all times Advanced knowledge of Microsoft Excel Experience of complex data analysis using advanced knowledge of statistics, database design and BI systems tools Understand basic concepts of BI Architecture such as ETL, Data Warehousing and Data Modelling Ability to manipulate, model and analyse data using Excel, SQL, QlikView, Qlik Sense Experience developing reports using data visualisation tools such as QlikView, Qlik Sense, Tableau or Power BI Experience in processes related to data collection, modelling and experience creating ad hoc SQL queries of T-SQL Experience of Microsoft Visual Studio (SSIS) processing data to maintain a trusted data source Understanding of Business Intelligence terminology and processes Understanding of Relational Databases Experience of drafting reports or manuscripts Experience creating plans for BI solutions BUSINESS INTELLIGENCE, BI, DATA WAREHOUSING, DWH, B.I., BUS INTELLIGENCE, BUSINESS INTEL, DATA, EXCEL, ETL, MODELLING, SQL, QLIKVIEW, QLIKSENSE, TABLEAU, POWER BI, T-SQL, SSIS Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Working at the London office of an International Law Firm Role overview To provide day-to-day support for the Finance Systems Manager and the wider firm including other Business Functions Teams. The business continues to grow and transform in terms of internal operations and improving delivery of legal services to clients. The role includes contributing to the increased efficiency and quality of the global reporting function and working practices of the business as a whole by implementing plans set by the Finance Systems Manager and the Senior Management team. The role will be "hands on" and will focus on (but is not limited to): Development and improvement of the current reporting suite. Design and development of a financial global warehouse to improve the extraction and presentation of key data to a range of stakeholders at all levels for a variety of projects. Knowledge of delivering projects on specific data areas e.g. Finance, Profitability, Pricing, BD, HR, Budgeting. Attention to detail around data and maintenance across all systems. Building user friendly dashboards and reporting solutions. Assisting the review and development of all finance processes and utilising reporting to assist with decision making. Key activities/responsibilities Develop and maintain the various finance reporting systems. Working closely with any stakeholder to ensure that the team has the data and reports it needs. Assist with the development and rollout of new software and solutions. Assisting the Finance Systems Manager in their review of all financial related processes in current use (Aderant and PowerBI/SSRS reports), helping to implement agreed future developments. Assist with the development and adoption of Microsoft Power BI. Any other related tasks required by the Finance Systems Manager. Skills and experience - essential Datawarehouse and data manipulation skills, including the ability to programme in SQL, SSAS, PowerBI and SSRS reporting (or equivalent reporting tools). An eye for detail; ability to work accurately and effectively even when under pressure. A positive and flexible approach to work and occasional travel. The ability to work under own initiative as well as part of a team. Excellent written and verbal communication skills including the ability to describe and present more technical/technological aspects of solutions to non-technical people. Tha ability to be organised, thorough and accurate. Strong analysis and requirements gathering skills. The ability to be tactful and diplomatic when in pressured situations. The ability to liaise and build relationships with members of staff at all levels. An eye for good working practices and how to promote these. The ability to share information, knowledge and opportunities with others. Benefits We offer a competitive benefits and wellbeing package for all employees.
Mar 27, 2024
Full time
Working at the London office of an International Law Firm Role overview To provide day-to-day support for the Finance Systems Manager and the wider firm including other Business Functions Teams. The business continues to grow and transform in terms of internal operations and improving delivery of legal services to clients. The role includes contributing to the increased efficiency and quality of the global reporting function and working practices of the business as a whole by implementing plans set by the Finance Systems Manager and the Senior Management team. The role will be "hands on" and will focus on (but is not limited to): Development and improvement of the current reporting suite. Design and development of a financial global warehouse to improve the extraction and presentation of key data to a range of stakeholders at all levels for a variety of projects. Knowledge of delivering projects on specific data areas e.g. Finance, Profitability, Pricing, BD, HR, Budgeting. Attention to detail around data and maintenance across all systems. Building user friendly dashboards and reporting solutions. Assisting the review and development of all finance processes and utilising reporting to assist with decision making. Key activities/responsibilities Develop and maintain the various finance reporting systems. Working closely with any stakeholder to ensure that the team has the data and reports it needs. Assist with the development and rollout of new software and solutions. Assisting the Finance Systems Manager in their review of all financial related processes in current use (Aderant and PowerBI/SSRS reports), helping to implement agreed future developments. Assist with the development and adoption of Microsoft Power BI. Any other related tasks required by the Finance Systems Manager. Skills and experience - essential Datawarehouse and data manipulation skills, including the ability to programme in SQL, SSAS, PowerBI and SSRS reporting (or equivalent reporting tools). An eye for detail; ability to work accurately and effectively even when under pressure. A positive and flexible approach to work and occasional travel. The ability to work under own initiative as well as part of a team. Excellent written and verbal communication skills including the ability to describe and present more technical/technological aspects of solutions to non-technical people. Tha ability to be organised, thorough and accurate. Strong analysis and requirements gathering skills. The ability to be tactful and diplomatic when in pressured situations. The ability to liaise and build relationships with members of staff at all levels. An eye for good working practices and how to promote these. The ability to share information, knowledge and opportunities with others. Benefits We offer a competitive benefits and wellbeing package for all employees.
Product Owner, Product Manager, Business Analyst, Requirements Gathering, CSPO, PSPO, CAPO, APO, ACPMPO, SaaS, BCS Our client is a very successful SaaS provider who is looking to grow its Product Team. The ideal candidate will have:- 18 months+ experience in Product Ownership / Product Management Business Analysis understanding Customer facing with a good technical understanding around Microsoft tech stack, UX/UI SaaS - perhaps has worked in a similar sector Delivery focussed Good relationship/stakeholder management skills Any of the following would be advantageous Certification (BCS, CSPO, PSPO, APO etc.) Implementation of software exposure Comfortable in a large IT tech environment working alongside the existing BA & Product team Industry sector not important as our clients product is used in multiple sectors, but you would be expected to become an expert in their product range. The role would be hybrid so willing / able to commute to Kent needed. Permanent only. No sponsorship on offer.
Mar 27, 2024
Full time
Product Owner, Product Manager, Business Analyst, Requirements Gathering, CSPO, PSPO, CAPO, APO, ACPMPO, SaaS, BCS Our client is a very successful SaaS provider who is looking to grow its Product Team. The ideal candidate will have:- 18 months+ experience in Product Ownership / Product Management Business Analysis understanding Customer facing with a good technical understanding around Microsoft tech stack, UX/UI SaaS - perhaps has worked in a similar sector Delivery focussed Good relationship/stakeholder management skills Any of the following would be advantageous Certification (BCS, CSPO, PSPO, APO etc.) Implementation of software exposure Comfortable in a large IT tech environment working alongside the existing BA & Product team Industry sector not important as our clients product is used in multiple sectors, but you would be expected to become an expert in their product range. The role would be hybrid so willing / able to commute to Kent needed. Permanent only. No sponsorship on offer.
Our client, a leading engineering and maintenance provider in the energy, CMR, and manufacturing sectors, is currently seeking a 2nd Level IT Support (Temp) for their Warrington and Aberdeen locations. As a key player in the industry, our client enhances the efficiency of assets, ensuring high availability and reducing maintenance costs across various markets. With a workforce of over 4,500 highly competent employees, they uphold the highest standards of safety, compliance, and quality. Role Overview: As a 2nd Level IT Support, you will be responsible for providing technical support to internal customers, assisting them with hardware and software issues via phone, email, or on-site. You will deliver high-quality customer service and take ownership of assigned tickets, seeing them through to completion or escalating them to the relevant team. In addition to providing support to end-users, you will also be involved in the build, configuration, and deployment of various devices such as PCs, desk phones, and mobile phones. Main Responsibilities: Provide email, telephone, remote, and in-person IT support, ensuring excellent customer service Build, configure, and deploy PCs, desk phones, and mobile phones, including associated software and operating systems Maintain and support hardware devices related to desktop infrastructure Maintain and support software applications, ensuring patching in line with business cyber essential agreements Take ownership of assigned tickets, documenting fixes and resolutions Act as a technical escalation point for 1st line support analysts Work with approved vendors and suppliers, arranging site visits when required Create and maintain documentation and user training materials Experience and Qualifications: Significant experience within 2nd Line/Desktop support, preferably in medium or large businesses Excellent telephone manner and face-to-face communication skills Strong knowledge of Microsoft-based operating systems, particularly Windows 10 Experience with asset management and software management Experience in a multi-domain environment Proficiency in Microsoft Office, Office 365, and troubleshooting Outlook in a network environment Understanding of PC hardware set-up and configuration Knowledge of common network concepts Excellent interpersonal skills and a professional approach UK Driving Licence Desired Skills and Experience: Ability to support and motivate others, ensuring alignment with organizational goals Excellent problem-solving skills and a commitment to customer satisfaction Effective time and resource management MCP certification would be beneficial, but not essential If you are looking for a dynamic role in IT Support and have the necessary skills and experience, apply now to join our client's team of professionals. Take the opportunity to work in a leading engineering and maintenance provider committed to delivering excellence in the industry.
Mar 27, 2024
Full time
Our client, a leading engineering and maintenance provider in the energy, CMR, and manufacturing sectors, is currently seeking a 2nd Level IT Support (Temp) for their Warrington and Aberdeen locations. As a key player in the industry, our client enhances the efficiency of assets, ensuring high availability and reducing maintenance costs across various markets. With a workforce of over 4,500 highly competent employees, they uphold the highest standards of safety, compliance, and quality. Role Overview: As a 2nd Level IT Support, you will be responsible for providing technical support to internal customers, assisting them with hardware and software issues via phone, email, or on-site. You will deliver high-quality customer service and take ownership of assigned tickets, seeing them through to completion or escalating them to the relevant team. In addition to providing support to end-users, you will also be involved in the build, configuration, and deployment of various devices such as PCs, desk phones, and mobile phones. Main Responsibilities: Provide email, telephone, remote, and in-person IT support, ensuring excellent customer service Build, configure, and deploy PCs, desk phones, and mobile phones, including associated software and operating systems Maintain and support hardware devices related to desktop infrastructure Maintain and support software applications, ensuring patching in line with business cyber essential agreements Take ownership of assigned tickets, documenting fixes and resolutions Act as a technical escalation point for 1st line support analysts Work with approved vendors and suppliers, arranging site visits when required Create and maintain documentation and user training materials Experience and Qualifications: Significant experience within 2nd Line/Desktop support, preferably in medium or large businesses Excellent telephone manner and face-to-face communication skills Strong knowledge of Microsoft-based operating systems, particularly Windows 10 Experience with asset management and software management Experience in a multi-domain environment Proficiency in Microsoft Office, Office 365, and troubleshooting Outlook in a network environment Understanding of PC hardware set-up and configuration Knowledge of common network concepts Excellent interpersonal skills and a professional approach UK Driving Licence Desired Skills and Experience: Ability to support and motivate others, ensuring alignment with organizational goals Excellent problem-solving skills and a commitment to customer satisfaction Effective time and resource management MCP certification would be beneficial, but not essential If you are looking for a dynamic role in IT Support and have the necessary skills and experience, apply now to join our client's team of professionals. Take the opportunity to work in a leading engineering and maintenance provider committed to delivering excellence in the industry.
Job Title : Local Technology Support Administrator Location : Birmingham Salary: £23,920 - £27,040 per annum, depending on experience Job type: Full time - Permanent Closing date for applications: 7th April 2024 Employer: BIMM University Department: Technology Are you passionate about providing exceptional technical support in a dynamic educational environment? BIMM University is seeking a dedicated Local Technology Support Administrator to join our team and ensure the smooth operation of technology services across our campus. If you're a tech-savvy problem solver with excellent customer service skills, we want to hear from you. About the Role : As the Local Technology Support Administrator, you will play a crucial role in maintaining the technical customer service experience on our campus. From managing helpdesk tickets to providing remote and deskside support for students and staff, your efforts will contribute to the seamless operation of technology services, enabling our community to make the most of the resources available to them. What You'll Do: Take ownership of the helpdesk ticket management process at 1st and 2nd line levels, ensuring prompt resolution of technical issues. Provide remote and deskside support to campus buildings, assisting both students and staff with their technology needs. Collaborate closely with the Regional Technology Supervisor to manage helpdesk tickets efficiently and meet service level agreements. Manage staff account creation and retirement, ensuring accurate record-keeping and adherence to security protocols. Procure and maintain accurate records of campus technology assets, including device builds and deployment. Coordinate with Technology Operations Managers and Technology Development Managers to implement campus infrastructure changes effectively. Maintain strong communication channels with Campus Deans and Faculty Deans to ensure quality of service. Cultivate positive relationships with stakeholders and work with third-party vendors as needed. What You'll Bring: A blend of technical expertise and exceptional customer service skills. The ability to remain calm, patient, and personable while addressing technical issues. Experience managing helpdesk ticket queues in a fast-paced environment, with a focus on prioritization and business needs. Proficiency in Microsoft Cloud Technologies, Microsoft client operating systems, Mac operating systems, and Active Directory. Knowledge of cyber security best practices, network infrastructures, and printer management. Strong communication skills, both verbal and written, with a commitment to accessibility and collaboration. A sense of ownership, integrity, and accountability in your work, with the flexibility to occasionally work evenings and weekends. Why BIMM University? At BIMM, we're dedicated to fostering an environment where technology supports learning and creativity flourishes. As a Local Technology Support Administrator, you'll have the opportunity to make a meaningful impact on the student experience, ensuring that our campus remains at the forefront of innovation in education. If you're ready to join a dynamic team and play a vital role in our campus community, apply now and become part of the BIMM University family. We are a values led organisation, meaning our core values underpin all that we do. In addition to joining a committed and dedicated team, you will have access to: 25 days holiday per year (FTE) SMART pension A comprehensive benefits package We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation. We are committed to promoting the safety and welfare of our students, therefore all appointments are subject to satisfactory pre-employment checks including DBS. Please click APPLY to be redirected to our website to complete an application form. Candidates with the relevant experience or job titles of; Helpdesk Administrator, Helpdesk Manager, Technology Operations, Cyber Security Officer, Technology Support Coordinator, Support Analyst, Technical Support Specialist, Technical Customer Service, 1st Line Support, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, IT, Technical Support Engineer, Technical Customer Support, Tech Support, Tech Support Services will also be considered for this role.
Mar 27, 2024
Full time
Job Title : Local Technology Support Administrator Location : Birmingham Salary: £23,920 - £27,040 per annum, depending on experience Job type: Full time - Permanent Closing date for applications: 7th April 2024 Employer: BIMM University Department: Technology Are you passionate about providing exceptional technical support in a dynamic educational environment? BIMM University is seeking a dedicated Local Technology Support Administrator to join our team and ensure the smooth operation of technology services across our campus. If you're a tech-savvy problem solver with excellent customer service skills, we want to hear from you. About the Role : As the Local Technology Support Administrator, you will play a crucial role in maintaining the technical customer service experience on our campus. From managing helpdesk tickets to providing remote and deskside support for students and staff, your efforts will contribute to the seamless operation of technology services, enabling our community to make the most of the resources available to them. What You'll Do: Take ownership of the helpdesk ticket management process at 1st and 2nd line levels, ensuring prompt resolution of technical issues. Provide remote and deskside support to campus buildings, assisting both students and staff with their technology needs. Collaborate closely with the Regional Technology Supervisor to manage helpdesk tickets efficiently and meet service level agreements. Manage staff account creation and retirement, ensuring accurate record-keeping and adherence to security protocols. Procure and maintain accurate records of campus technology assets, including device builds and deployment. Coordinate with Technology Operations Managers and Technology Development Managers to implement campus infrastructure changes effectively. Maintain strong communication channels with Campus Deans and Faculty Deans to ensure quality of service. Cultivate positive relationships with stakeholders and work with third-party vendors as needed. What You'll Bring: A blend of technical expertise and exceptional customer service skills. The ability to remain calm, patient, and personable while addressing technical issues. Experience managing helpdesk ticket queues in a fast-paced environment, with a focus on prioritization and business needs. Proficiency in Microsoft Cloud Technologies, Microsoft client operating systems, Mac operating systems, and Active Directory. Knowledge of cyber security best practices, network infrastructures, and printer management. Strong communication skills, both verbal and written, with a commitment to accessibility and collaboration. A sense of ownership, integrity, and accountability in your work, with the flexibility to occasionally work evenings and weekends. Why BIMM University? At BIMM, we're dedicated to fostering an environment where technology supports learning and creativity flourishes. As a Local Technology Support Administrator, you'll have the opportunity to make a meaningful impact on the student experience, ensuring that our campus remains at the forefront of innovation in education. If you're ready to join a dynamic team and play a vital role in our campus community, apply now and become part of the BIMM University family. We are a values led organisation, meaning our core values underpin all that we do. In addition to joining a committed and dedicated team, you will have access to: 25 days holiday per year (FTE) SMART pension A comprehensive benefits package We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation. We are committed to promoting the safety and welfare of our students, therefore all appointments are subject to satisfactory pre-employment checks including DBS. Please click APPLY to be redirected to our website to complete an application form. Candidates with the relevant experience or job titles of; Helpdesk Administrator, Helpdesk Manager, Technology Operations, Cyber Security Officer, Technology Support Coordinator, Support Analyst, Technical Support Specialist, Technical Customer Service, 1st Line Support, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, IT, Technical Support Engineer, Technical Customer Support, Tech Support, Tech Support Services will also be considered for this role.
Job Summary: To provide desktop and remote support to users, maintain the service desk platform, software deployment, hardware configuration and provide excellent customer service.This role is 5 days a week in the office. Main Responsibilities: Triage incoming requests and incidents via email, telephone, self-service, ensuring appropriate resolutions or escalations to other teams. Maintain service desk platform including its development Resolve desktop problems liaising with users where necessary. Provide support and maintenance for applications on PCs, Macs and iOS including deployment. To have experience in maintaining networking typologies and Windows 10/11 operating system. Provide agile working support (Laptop/Surface Pro/iOS) including Intune enrolment and Apple Business Manager. Ensure that software implementation follows change control guidelines, procedures, and methodology. Deal with common network connectivity issues (Microsoft Server, Azure, Active Directory, CISCO environment). To liaise with the group facilities team to carry out office renovations and user moves and changes. Set up and configuration of meeting rooms and occasional assistance with audio/visual presentations. Training sessions to be delivered and/or materials created for key applications such as Office 365. To keep abreast of industry innovations, be proactive in proposing solutions for the benefit of the team and the wider business To carry out any other reasonable duties as requested by the IT Operations Manager. What We Require of You: Minimum of two years working in a PC based environment. Candidate must have proven experience in maintaining and supporting mainstream software products such as Windows 10 and Office 365. An understanding of CISCO routed network topology would be an advantage. Knowledge of Ivanti Endpoint Manager and Microsoft Intune a distinct advantage. Strong interpersonal, presentation and customer service skills Must be self-sufficient, highly motivated, methodical and have an inquisitive mind. Educated to A level or equivalent with a mature disposition and the ability to communicate effectively with both technical and non-technical personnel. The analyst will be supporting a large and varied user base. We require a bright and intuitive individual who has good all-round skills and who wishes to be involved in a fast-moving environment.
Mar 27, 2024
Full time
Job Summary: To provide desktop and remote support to users, maintain the service desk platform, software deployment, hardware configuration and provide excellent customer service.This role is 5 days a week in the office. Main Responsibilities: Triage incoming requests and incidents via email, telephone, self-service, ensuring appropriate resolutions or escalations to other teams. Maintain service desk platform including its development Resolve desktop problems liaising with users where necessary. Provide support and maintenance for applications on PCs, Macs and iOS including deployment. To have experience in maintaining networking typologies and Windows 10/11 operating system. Provide agile working support (Laptop/Surface Pro/iOS) including Intune enrolment and Apple Business Manager. Ensure that software implementation follows change control guidelines, procedures, and methodology. Deal with common network connectivity issues (Microsoft Server, Azure, Active Directory, CISCO environment). To liaise with the group facilities team to carry out office renovations and user moves and changes. Set up and configuration of meeting rooms and occasional assistance with audio/visual presentations. Training sessions to be delivered and/or materials created for key applications such as Office 365. To keep abreast of industry innovations, be proactive in proposing solutions for the benefit of the team and the wider business To carry out any other reasonable duties as requested by the IT Operations Manager. What We Require of You: Minimum of two years working in a PC based environment. Candidate must have proven experience in maintaining and supporting mainstream software products such as Windows 10 and Office 365. An understanding of CISCO routed network topology would be an advantage. Knowledge of Ivanti Endpoint Manager and Microsoft Intune a distinct advantage. Strong interpersonal, presentation and customer service skills Must be self-sufficient, highly motivated, methodical and have an inquisitive mind. Educated to A level or equivalent with a mature disposition and the ability to communicate effectively with both technical and non-technical personnel. The analyst will be supporting a large and varied user base. We require a bright and intuitive individual who has good all-round skills and who wishes to be involved in a fast-moving environment.
Our client, a leading engineering and maintenance provider in the energy, CMR, and manufacturing sectors, is currently seeking a 2nd Level IT Support (Temp) for their Warrington and Aberdeen locations. As a key player in the industry, our client enhances the efficiency of assets, ensuring high availability and reducing maintenance costs across various markets. With a workforce of over 4,500 highly competent employees, they uphold the highest standards of safety, compliance, and quality. Role Overview: As a 2nd Level IT Support, you will be responsible for providing technical support to internal customers, assisting them with hardware and software issues via phone, email, or on-site. You will deliver high-quality customer service and take ownership of assigned tickets, seeing them through to completion or escalating them to the relevant team. In addition to providing support to end-users, you will also be involved in the build, configuration, and deployment of various devices such as PCs, desk phones, and mobile phones. Main Responsibilities: Provide email, telephone, remote, and in-person IT support, ensuring excellent customer service Build, configure, and deploy PCs, desk phones, and mobile phones, including associated software and operating systems Maintain and support hardware devices related to desktop infrastructure Maintain and support software applications, ensuring patching in line with business cyber essential agreements Take ownership of assigned tickets, documenting fixes and resolutions Act as a technical escalation point for 1st line support analysts Work with approved vendors and suppliers, arranging site visits when required Create and maintain documentation and user training materials Experience and Qualifications: Significant experience within 2nd Line/Desktop support, preferably in medium or large businesses Excellent telephone manner and face-to-face communication skills Strong knowledge of Microsoft-based operating systems, particularly Windows 10 Experience with asset management and software management Experience in a multi-domain environment Proficiency in Microsoft Office, Office 365, and troubleshooting Outlook in a network environment Understanding of PC hardware set-up and configuration Knowledge of common network concepts Excellent interpersonal skills and a professional approach UK Driving Licence Desired Skills and Experience: Ability to support and motivate others, ensuring alignment with organizational goals Excellent problem-solving skills and a commitment to customer satisfaction Effective time and resource management MCP certification would be beneficial, but not essential If you are looking for a dynamic role in IT Support and have the necessary skills and experience, apply now to join our client's team of professionals. Take the opportunity to work in a leading engineering and maintenance provider committed to delivering excellence in the industry.
Mar 27, 2024
Contractor
Our client, a leading engineering and maintenance provider in the energy, CMR, and manufacturing sectors, is currently seeking a 2nd Level IT Support (Temp) for their Warrington and Aberdeen locations. As a key player in the industry, our client enhances the efficiency of assets, ensuring high availability and reducing maintenance costs across various markets. With a workforce of over 4,500 highly competent employees, they uphold the highest standards of safety, compliance, and quality. Role Overview: As a 2nd Level IT Support, you will be responsible for providing technical support to internal customers, assisting them with hardware and software issues via phone, email, or on-site. You will deliver high-quality customer service and take ownership of assigned tickets, seeing them through to completion or escalating them to the relevant team. In addition to providing support to end-users, you will also be involved in the build, configuration, and deployment of various devices such as PCs, desk phones, and mobile phones. Main Responsibilities: Provide email, telephone, remote, and in-person IT support, ensuring excellent customer service Build, configure, and deploy PCs, desk phones, and mobile phones, including associated software and operating systems Maintain and support hardware devices related to desktop infrastructure Maintain and support software applications, ensuring patching in line with business cyber essential agreements Take ownership of assigned tickets, documenting fixes and resolutions Act as a technical escalation point for 1st line support analysts Work with approved vendors and suppliers, arranging site visits when required Create and maintain documentation and user training materials Experience and Qualifications: Significant experience within 2nd Line/Desktop support, preferably in medium or large businesses Excellent telephone manner and face-to-face communication skills Strong knowledge of Microsoft-based operating systems, particularly Windows 10 Experience with asset management and software management Experience in a multi-domain environment Proficiency in Microsoft Office, Office 365, and troubleshooting Outlook in a network environment Understanding of PC hardware set-up and configuration Knowledge of common network concepts Excellent interpersonal skills and a professional approach UK Driving Licence Desired Skills and Experience: Ability to support and motivate others, ensuring alignment with organizational goals Excellent problem-solving skills and a commitment to customer satisfaction Effective time and resource management MCP certification would be beneficial, but not essential If you are looking for a dynamic role in IT Support and have the necessary skills and experience, apply now to join our client's team of professionals. Take the opportunity to work in a leading engineering and maintenance provider committed to delivering excellence in the industry.