Job Title: Technical Customer Service Engineer Location: Bridgend, Wales Salary: £24,000 per annum Job Type: Full time, Permanent Working Hours: Mon - Fri 09:00 to 17:30 Flotek Group are the fastest-growing Tech Company in the South West providing IT and Comms technology to small & medium businesses. With regional sales and support locations across the South West, our ambitious growth is focused on our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the Role: We are looking for an enthusiastic customer service-focused individual with some previous experience working within the ICT sector, preferably in VoIP / SIP and IP networks. You will be responsible for taking inbound calls from customers who require technical assistance and immediately triage their calls to help and close that ticket immediately. If you are unable to assist due to knowledge, you will be responsible for triaging the call by taking all relevant information and passing it through to the engineering team. This role will also include attending customer's sites when on-site assistance is needed. Job Responsibilities: Answering the phone to inbound calls from customers who require technical help Troubleshoot and resolve software and hardware issues remotely over the phone and by email and if you are unable to resolve them at the first point of contact, you will be expected to triage the incident/request and pass it on to senior members of the team Investigate and monitor all related Telecoms, Wi-Fi and network issues ensuring customer faults and incidents are resolved within SLAs Communicate clearly and effectively with end-users, colleagues, and management to quickly resolve issues and ensure customer satisfaction ensuring all open cases are updated with relevant information and customers are regularly updated Attend customer sites to diagnose and repair services where applicable Responsible for always giving a first-class service Job Experience Required: Have a telecoms / ICT background with VoIP experience Proven/practical knowledge of VoIP and SIP Knowledge of SIP messaging, call flows and analysis of packet captures Good working knowledge of IP networks and TCP/IP skills Solid experience in customer service (excellent verbal and written communication skills required) Knowledge and experience of IP PBX systems Full UK driving licence Renumeration and Benefits: 24k per annum Staff Share Equity Scheme. New customer referral incentive. 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; IT, IT Helpdesk, IT Support Engineer, IT Customer Support, Helpdesk, IT Support, IT Support Technician, Infrastructure Engineer, 2nd Line Infrastructure Engineer, 2nd Line Support Engineer, Technical Support Technician, IT Systems Engineer, IT, Engineer, Telecoms Engineer, VOIP Engineer, VOIP Support, VOIP Customer Service Engineer, Telecoms Support, Telecoms Customer Service may also be considered for this role.
May 01, 2024
Full time
Job Title: Technical Customer Service Engineer Location: Bridgend, Wales Salary: £24,000 per annum Job Type: Full time, Permanent Working Hours: Mon - Fri 09:00 to 17:30 Flotek Group are the fastest-growing Tech Company in the South West providing IT and Comms technology to small & medium businesses. With regional sales and support locations across the South West, our ambitious growth is focused on our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the Role: We are looking for an enthusiastic customer service-focused individual with some previous experience working within the ICT sector, preferably in VoIP / SIP and IP networks. You will be responsible for taking inbound calls from customers who require technical assistance and immediately triage their calls to help and close that ticket immediately. If you are unable to assist due to knowledge, you will be responsible for triaging the call by taking all relevant information and passing it through to the engineering team. This role will also include attending customer's sites when on-site assistance is needed. Job Responsibilities: Answering the phone to inbound calls from customers who require technical help Troubleshoot and resolve software and hardware issues remotely over the phone and by email and if you are unable to resolve them at the first point of contact, you will be expected to triage the incident/request and pass it on to senior members of the team Investigate and monitor all related Telecoms, Wi-Fi and network issues ensuring customer faults and incidents are resolved within SLAs Communicate clearly and effectively with end-users, colleagues, and management to quickly resolve issues and ensure customer satisfaction ensuring all open cases are updated with relevant information and customers are regularly updated Attend customer sites to diagnose and repair services where applicable Responsible for always giving a first-class service Job Experience Required: Have a telecoms / ICT background with VoIP experience Proven/practical knowledge of VoIP and SIP Knowledge of SIP messaging, call flows and analysis of packet captures Good working knowledge of IP networks and TCP/IP skills Solid experience in customer service (excellent verbal and written communication skills required) Knowledge and experience of IP PBX systems Full UK driving licence Renumeration and Benefits: 24k per annum Staff Share Equity Scheme. New customer referral incentive. 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; IT, IT Helpdesk, IT Support Engineer, IT Customer Support, Helpdesk, IT Support, IT Support Technician, Infrastructure Engineer, 2nd Line Infrastructure Engineer, 2nd Line Support Engineer, Technical Support Technician, IT Systems Engineer, IT, Engineer, Telecoms Engineer, VOIP Engineer, VOIP Support, VOIP Customer Service Engineer, Telecoms Support, Telecoms Customer Service may also be considered for this role.
Telecoms Engineer - based in Bromley, Kent - up to £35K 1 Year fixed term contract which may lead to a permanent position. We have an exciting opportunity for a Telecoms Engineerto join the IT Department to support over 3,000 users and work collaboratively as part of a wider team. You would be joining at a pivotal time, while we embark upon our digital transformation program. The goal is for our Operations, Care, Quality & Central Services systems to work seamlessly together to support all users and ultimately allow us to operate in a highly effective business. What you can expect: Up to 35k depending on experience. 1 Year FTC Monday - Friday at our Head Office in Bromley. A full driving license is required for this role. Main responsibilities as a Telecoms Engineer: Undertaking site surveys for VoIP deployment. Checking the information gathered is appropriate and ensuring the system will meet the customers' needs. Installing the new system, door intercoms, testingerminating data cables if needed. Supporting our existing customer base to resolve any technical challenges they may encounter. Provide full training to the customer and ensuring the customer is fully satisfied with their new system before leaving site. Ensuring all documentation is complete and returned to HQ. Skills and experience: Strong customer service and communication skills. Demonstrable experience of Telecommunications/IT/Network installations and support. Experience working with structured (CAT5/6) cabling. Experience installing and supporting Hosted (VOIP/SIP) telephone solutions such as 3CX, Splicecom, Yealink. Experience installing and supporting analogue/SIP door intercoms. Experience installing and supporting network hardware such as routers and switches supplied by Draytek, Meraki. Excellent troubleshooting skills for both on premise and hosted telephony solutions. Good understanding of SIP, VOIP and networking in general especially network switch and router configuration. Good organisation skills and a high attention to detail. A current UK driving license. What we offer in return for your hard work: Hybrid working. 1/2 days remote after successful induction period. 33 Days holiday including bank holidays. Free learning and development Working within a great, friendly team and organisation Regular team lunches and company days out The opportunity to enhance your existing skills and learn many more. DBS certificate (criminal records check) paid for. Comprehensive induction programme
Apr 30, 2024
Full time
Telecoms Engineer - based in Bromley, Kent - up to £35K 1 Year fixed term contract which may lead to a permanent position. We have an exciting opportunity for a Telecoms Engineerto join the IT Department to support over 3,000 users and work collaboratively as part of a wider team. You would be joining at a pivotal time, while we embark upon our digital transformation program. The goal is for our Operations, Care, Quality & Central Services systems to work seamlessly together to support all users and ultimately allow us to operate in a highly effective business. What you can expect: Up to 35k depending on experience. 1 Year FTC Monday - Friday at our Head Office in Bromley. A full driving license is required for this role. Main responsibilities as a Telecoms Engineer: Undertaking site surveys for VoIP deployment. Checking the information gathered is appropriate and ensuring the system will meet the customers' needs. Installing the new system, door intercoms, testingerminating data cables if needed. Supporting our existing customer base to resolve any technical challenges they may encounter. Provide full training to the customer and ensuring the customer is fully satisfied with their new system before leaving site. Ensuring all documentation is complete and returned to HQ. Skills and experience: Strong customer service and communication skills. Demonstrable experience of Telecommunications/IT/Network installations and support. Experience working with structured (CAT5/6) cabling. Experience installing and supporting Hosted (VOIP/SIP) telephone solutions such as 3CX, Splicecom, Yealink. Experience installing and supporting analogue/SIP door intercoms. Experience installing and supporting network hardware such as routers and switches supplied by Draytek, Meraki. Excellent troubleshooting skills for both on premise and hosted telephony solutions. Good understanding of SIP, VOIP and networking in general especially network switch and router configuration. Good organisation skills and a high attention to detail. A current UK driving license. What we offer in return for your hard work: Hybrid working. 1/2 days remote after successful induction period. 33 Days holiday including bank holidays. Free learning and development Working within a great, friendly team and organisation Regular team lunches and company days out The opportunity to enhance your existing skills and learn many more. DBS certificate (criminal records check) paid for. Comprehensive induction programme
The role of a Technical Architect (VoIP & Cloud Communications) to join a Global Network Operations & Engineering team. To navigate complex technological landscapes and devise solutions. Be responsible for the implementation & configuration of projects leading a team of VoIP engineers. A variety of project activities from design, deployment and remediation as well as supporting escalated complex Carrier / Telephony issues. Client Details Our client is a pioneer in the Technology & Telecoms industry, boasting a substantial employee base spread across multiple global locations. They are committed to delivering innovative solutions that revolutionise the way businesses operate, and they maintain a strong market presence through their robust and scalable technological offerings. Description A successful Technical Architect (VoIP & Cloud Communications) will be: Developing and implementing high-level technology strategies that align with business objectives. Providing expert guidance to the technology team and stakeholders on technology architecture and infrastructure. Driving technology projects to successful completion, ensuring timely delivery within budget constraints. Collaborating with team members to design and implement innovative technology solutions. Ensuring technology systems and procedures lead to outcomes in line with business goals. Keeping abreast of the latest industry trends and advancements in technology and telecoms. Managing and optimising technology budgets and timelines. Ensuring all technology practices adhere to regulatory standards. Technical Skills Required: Advanced knowledge of open source telecommunications software such as Kamailio, Asterisk & FS Strong knowledge of SIP, SDP, RTP & SRTP Deep knowledge of Linux systems, networking and tools Understanding of standard audio codecs and troubleshooting media sessions VoIP systems built on Kamailio Scaling cloud communications systems & infrastructure Experience designing, troubleshooting and configuring VoIP systems Demonstrated expertise in VoIP engineering and administration Robust troubleshooting abilities and adept problem-solving skills within VoIP environments. Experience with SBC, PBX for real time communication applications Experience developing, deploying and operating VoIP monitoring, reporting and alerting systems. Linux/Unix understanding and ability to navigate through a system, review logs, etc. Experience with virtualization and cloud computing Experience of both Carrier and UC & C Networks Understanding of general networking ideally Cisco routing and switching Linux and Database knowledge highly desirable Designing, configuring, and troubleshooting VoIP systems Implementing and optimizing open source based VoIP solutions - Redhat / CentOS / Ubuntu Collaborating with cross-functional teams to integrate VoIP systems with existing network infrastructure Providing technical expertise and support for VoIP-related issues Contributing to the development of innovative VoIP solutions and services Profile A successful Technical Architect (VoIP & Cloud Communications) should have: Strong verbal skills (including presenting) to be able to articulate the value of Cloud Communications at multiple levels Excellent written communication skills for design, planning, and project documentation Confident, credible, and authoritative demeanour - to 'shape' a project and influence customers and stakeholders Experience dealing with customers and business stakeholders, at all levels Ability to work as part of a team across the time zones Ability to manage more than one project at a time Ability to knowledge share amongst the wider technical teams Desirable Experience and Qualifications 5+ years experience in Senior Voice Engineer / Architect Role MS700 /MS720 /MS 740 SBC vendor qualifications (Dialogic , Ribbon) Experience working with global multi-national carriers Proven track record in a Senior role Job Offer Hybrid working, ideally you will be based near Bristol or Cardiff but we welcome applicants with right to work in UK and open to travel when required. An attractive annual salary ranging between £75,000 - £85,000. Generous holiday leave and other benefits to ensure work-life balance. A culture that values innovation, collaboration and professional development. The unique opportunity to shape technology strategies in a leading company in the Technology & Telecoms industry.
Apr 30, 2024
Full time
The role of a Technical Architect (VoIP & Cloud Communications) to join a Global Network Operations & Engineering team. To navigate complex technological landscapes and devise solutions. Be responsible for the implementation & configuration of projects leading a team of VoIP engineers. A variety of project activities from design, deployment and remediation as well as supporting escalated complex Carrier / Telephony issues. Client Details Our client is a pioneer in the Technology & Telecoms industry, boasting a substantial employee base spread across multiple global locations. They are committed to delivering innovative solutions that revolutionise the way businesses operate, and they maintain a strong market presence through their robust and scalable technological offerings. Description A successful Technical Architect (VoIP & Cloud Communications) will be: Developing and implementing high-level technology strategies that align with business objectives. Providing expert guidance to the technology team and stakeholders on technology architecture and infrastructure. Driving technology projects to successful completion, ensuring timely delivery within budget constraints. Collaborating with team members to design and implement innovative technology solutions. Ensuring technology systems and procedures lead to outcomes in line with business goals. Keeping abreast of the latest industry trends and advancements in technology and telecoms. Managing and optimising technology budgets and timelines. Ensuring all technology practices adhere to regulatory standards. Technical Skills Required: Advanced knowledge of open source telecommunications software such as Kamailio, Asterisk & FS Strong knowledge of SIP, SDP, RTP & SRTP Deep knowledge of Linux systems, networking and tools Understanding of standard audio codecs and troubleshooting media sessions VoIP systems built on Kamailio Scaling cloud communications systems & infrastructure Experience designing, troubleshooting and configuring VoIP systems Demonstrated expertise in VoIP engineering and administration Robust troubleshooting abilities and adept problem-solving skills within VoIP environments. Experience with SBC, PBX for real time communication applications Experience developing, deploying and operating VoIP monitoring, reporting and alerting systems. Linux/Unix understanding and ability to navigate through a system, review logs, etc. Experience with virtualization and cloud computing Experience of both Carrier and UC & C Networks Understanding of general networking ideally Cisco routing and switching Linux and Database knowledge highly desirable Designing, configuring, and troubleshooting VoIP systems Implementing and optimizing open source based VoIP solutions - Redhat / CentOS / Ubuntu Collaborating with cross-functional teams to integrate VoIP systems with existing network infrastructure Providing technical expertise and support for VoIP-related issues Contributing to the development of innovative VoIP solutions and services Profile A successful Technical Architect (VoIP & Cloud Communications) should have: Strong verbal skills (including presenting) to be able to articulate the value of Cloud Communications at multiple levels Excellent written communication skills for design, planning, and project documentation Confident, credible, and authoritative demeanour - to 'shape' a project and influence customers and stakeholders Experience dealing with customers and business stakeholders, at all levels Ability to work as part of a team across the time zones Ability to manage more than one project at a time Ability to knowledge share amongst the wider technical teams Desirable Experience and Qualifications 5+ years experience in Senior Voice Engineer / Architect Role MS700 /MS720 /MS 740 SBC vendor qualifications (Dialogic , Ribbon) Experience working with global multi-national carriers Proven track record in a Senior role Job Offer Hybrid working, ideally you will be based near Bristol or Cardiff but we welcome applicants with right to work in UK and open to travel when required. An attractive annual salary ranging between £75,000 - £85,000. Generous holiday leave and other benefits to ensure work-life balance. A culture that values innovation, collaboration and professional development. The unique opportunity to shape technology strategies in a leading company in the Technology & Telecoms industry.
Resolve Recruitment are delighted to be working with the UK's largest healthcare provider. We are currently recruiting for a Network and Telecoms Engineer to join this organisations fast-growing IT team. Job overview This role is to support on-site presence at the main hospital and viable hybrid with occasional home working in the future. Reporting to the Network & Telecommunications Manager you will provide 'first line' technical support to the Trust's IT users, located across several sites. The Telecommunications and Networks Analyst will assist in the management of the day-to-day running of the telephony systems, IP network and related products to ensure that these assets are maintained in optimum service. The role consists of managing the telecoms and networks ticketing queue and project work. It is possible that you may be asked to travel to the Trust's other sites for work purposes. Predominately these sites are geographically with the greater Norwich area, with one remote site in Cromer. The position of Telecommunication and Network Analyst requires a solid technical ability and a structured approach to troubleshooting and problem-solving. In addition, strong interpersonal skills are required to guide customers through situations, providing the highest levels of customer support and satisfaction. This may often be under challenging conditions. To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate 'PRIDE' values of People focused, Respect, Dedication, Integrity, and Excellence. Full time: 37.5 hrs per wk Interviews: 30th April 2024 Main duties of the job As the successful candidate, you will be working on administering the Trust's: Telephony platform Mitel Local Area Network CISCO Data Centre Network CISCO Firewall Checkpoint The Telecoms and network environment are currently in an upgrade activity, affording working on the latest technologies in both environments. You will be expected to have worked on the following technologies, or if not the same, a comparable technology. Service Desk Ticketing system: ManageEngine ServiceDesk Plus Telecommunications: SIP, in relation to external telephony connectivity via ISP. VOIP, in relation to our internal telecommunication platform MITEL Mitel MIVB - MiVoice Business Mitel Nupoint - Voicemail System Mitel Micollab - Softphone Package Mitel Call Centre - Call logging Mitel Contact Centre - Interactive Voice Routing Mitel MiCam - Auto-attendant for Switchboard RedBox Uniphore - Voice recording DataTrak - SuperDirecty - Call Log Manager System CMS MultiTone - Bleep system Data Networks: Cisco switches: 9300, 9606, Nexus 9348 Cisco wireless access points - C9115AXI-E Cisco Wireless LAN Controllers WLC - 9800 Security: CheckPoint Firewall R81.10 & 20 Uninterrupted Power Supply - UPS: APC Network Monitoring: ManageEngine Opmanager Plus SolarWinds Cisco Prime Datacentre Network Monitoring: Cisco Nexus Dashboard Fabric Controller / Datacentre Network Monitoring DCNM Cisco Catalyst Center / DNA Centre Working for this organisation Join and be part of a workforce of over 10,000 staff! The is one of the largest trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities. Benefits/discounts: Flexible working hours Fast Track Staff Physiotherapy Service Multi Faith prayer room Discounted gym memberships Excellent pension scheme and annual leave entitlement Wagestream - access up to 40% of your pay as you earn it Free Park & Ride service direct to NNUH site Free 24-hours confidential counselling support On-site Nursery On-site cafes offering staff discounts Support in career development Flexible staff bank Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics Detailed job description and main responsibilities Supports the Network Services Manager to ensure that the network infrastructure and related components delivers the intended services to users at its designed optimum level. Investigates and diagnoses complex network, security and telephony problems, working with customers, other staff and suppliers as appropriate. Resolves such problems, co-operating with the Technical Support team to maintain overall network performance and availability. Uses network management systems software and appropriate analysis tools to collect network load statistics, model performance and create reports including proposals for improvement. Uses network management systems software to create ad-hoc network models and complex network statistical analysis for management review. Using the appropriate standard procedures and tools, carries out defined tasks associated with the planning, design, installation, upgrade, operation and control and maintenance of local and wide area networks for communication of critical data, voice and video. Participates in the IT Service Desk to provide second and third line support to customer faults and requests communicating with third partly supplier where necessary. Person specification Qualifications Essential criteria Cisco CCNA or equivalent Desirable criteria Mitel 3000 IM&T Attitude and Aptitude Essential criteria Effective role model, demonstrating PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence Demonstrates understanding and commitment to Equality, Diversity and Inclusion Experience Essential criteria Managing own project deliverables Experience of providing an out of hours support service to meet business needs Desirable criteria Mitel 3300 IP Controllers Mitel Nu-Point Messenger Mitel MiVoice Border Gateway, Checkpoint firewall Skills Essential criteria In depth knowledge of up-to-date Networking, Security and Telecoms systems and services If this position looks to be of inter
Apr 25, 2024
Full time
Resolve Recruitment are delighted to be working with the UK's largest healthcare provider. We are currently recruiting for a Network and Telecoms Engineer to join this organisations fast-growing IT team. Job overview This role is to support on-site presence at the main hospital and viable hybrid with occasional home working in the future. Reporting to the Network & Telecommunications Manager you will provide 'first line' technical support to the Trust's IT users, located across several sites. The Telecommunications and Networks Analyst will assist in the management of the day-to-day running of the telephony systems, IP network and related products to ensure that these assets are maintained in optimum service. The role consists of managing the telecoms and networks ticketing queue and project work. It is possible that you may be asked to travel to the Trust's other sites for work purposes. Predominately these sites are geographically with the greater Norwich area, with one remote site in Cromer. The position of Telecommunication and Network Analyst requires a solid technical ability and a structured approach to troubleshooting and problem-solving. In addition, strong interpersonal skills are required to guide customers through situations, providing the highest levels of customer support and satisfaction. This may often be under challenging conditions. To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate 'PRIDE' values of People focused, Respect, Dedication, Integrity, and Excellence. Full time: 37.5 hrs per wk Interviews: 30th April 2024 Main duties of the job As the successful candidate, you will be working on administering the Trust's: Telephony platform Mitel Local Area Network CISCO Data Centre Network CISCO Firewall Checkpoint The Telecoms and network environment are currently in an upgrade activity, affording working on the latest technologies in both environments. You will be expected to have worked on the following technologies, or if not the same, a comparable technology. Service Desk Ticketing system: ManageEngine ServiceDesk Plus Telecommunications: SIP, in relation to external telephony connectivity via ISP. VOIP, in relation to our internal telecommunication platform MITEL Mitel MIVB - MiVoice Business Mitel Nupoint - Voicemail System Mitel Micollab - Softphone Package Mitel Call Centre - Call logging Mitel Contact Centre - Interactive Voice Routing Mitel MiCam - Auto-attendant for Switchboard RedBox Uniphore - Voice recording DataTrak - SuperDirecty - Call Log Manager System CMS MultiTone - Bleep system Data Networks: Cisco switches: 9300, 9606, Nexus 9348 Cisco wireless access points - C9115AXI-E Cisco Wireless LAN Controllers WLC - 9800 Security: CheckPoint Firewall R81.10 & 20 Uninterrupted Power Supply - UPS: APC Network Monitoring: ManageEngine Opmanager Plus SolarWinds Cisco Prime Datacentre Network Monitoring: Cisco Nexus Dashboard Fabric Controller / Datacentre Network Monitoring DCNM Cisco Catalyst Center / DNA Centre Working for this organisation Join and be part of a workforce of over 10,000 staff! The is one of the largest trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities. Benefits/discounts: Flexible working hours Fast Track Staff Physiotherapy Service Multi Faith prayer room Discounted gym memberships Excellent pension scheme and annual leave entitlement Wagestream - access up to 40% of your pay as you earn it Free Park & Ride service direct to NNUH site Free 24-hours confidential counselling support On-site Nursery On-site cafes offering staff discounts Support in career development Flexible staff bank Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics Detailed job description and main responsibilities Supports the Network Services Manager to ensure that the network infrastructure and related components delivers the intended services to users at its designed optimum level. Investigates and diagnoses complex network, security and telephony problems, working with customers, other staff and suppliers as appropriate. Resolves such problems, co-operating with the Technical Support team to maintain overall network performance and availability. Uses network management systems software and appropriate analysis tools to collect network load statistics, model performance and create reports including proposals for improvement. Uses network management systems software to create ad-hoc network models and complex network statistical analysis for management review. Using the appropriate standard procedures and tools, carries out defined tasks associated with the planning, design, installation, upgrade, operation and control and maintenance of local and wide area networks for communication of critical data, voice and video. Participates in the IT Service Desk to provide second and third line support to customer faults and requests communicating with third partly supplier where necessary. Person specification Qualifications Essential criteria Cisco CCNA or equivalent Desirable criteria Mitel 3000 IM&T Attitude and Aptitude Essential criteria Effective role model, demonstrating PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence Demonstrates understanding and commitment to Equality, Diversity and Inclusion Experience Essential criteria Managing own project deliverables Experience of providing an out of hours support service to meet business needs Desirable criteria Mitel 3300 IP Controllers Mitel Nu-Point Messenger Mitel MiVoice Border Gateway, Checkpoint firewall Skills Essential criteria In depth knowledge of up-to-date Networking, Security and Telecoms systems and services If this position looks to be of inter
Technical Support Analyst Location: Birchwood, WA3 7QZ Salary: £23,000 - £25,000 per annum Contract: Permanent, Full Time We are Kloud9 and we are recruiting! We are looking for a Technical Support Analyst to join our friendly team at our Birchwood office. We will provide you with all the tools, training and systems you need to be able to provide first class customer service to our clients. We have created a working environment where you can be yourself and make a real contribution to how the support team and wider business functions operate on a day-to-day basis. One of our goals is to outshine the competition and you will play a major part in helping us to achieve this. Key Responsibilities: • Acting as the escalation point for 1st line support • Diagnosing and resolving faults • Escalating faults to 3rd line teams • Logging all faults / enquiries on our internal CRM • Liaising with 3rd party suppliers and internal departments to get faults resolved within agreed SLA's • Placing orders on 3rd party portals • Keeping customers informed of order progress • Helping with Internal projects Technical Support - What we need from you: We are looking for someone who can display a 'can do attitude' and won't be afraid of wearing multiple hats and going above and beyond for our customers. You should have a detailed understanding of how fibre networks work and have demonstratable knowledge of supporting both residential and business customers. We need someone who stays calm under pressure and isn't afraid of pushing themselves. In addition to this you will: • Have a good understanding of TCP / IP protocols • Have at least 12 months experience working in a help desk environment • Have previous experience of configuration, administration and management of network services, eg VPN, Radius, IP address allocation planning • Have the ability to plan and deploy large scale IT projects • Demonstrate experience of being a team player • Have previous experience working towards / exceeding weekly and monthly department KPI's Desirables: • Experience of Sonar • Experience of supporting Voip • Experience with Mikrotic • Experience with RIPE • UK Driving Licence Benefits: • Company pension scheme • 20 days annual leave plus Bank Holidays If you feel you have the relevant skills and experience to be successful within this role, click 'APPLY' today, forwarding a recent copy of your CV for consideration in the first instance. It would be great if you had experience in the following: Customer Service, CSA, Technical, Technical Support, 1st Line Support, IT, IT Engineering, IT Support, Telecoms, Telecommunication, Network, Networking, TCP, IP, VPN No agencies please!
Nov 04, 2021
Full time
Technical Support Analyst Location: Birchwood, WA3 7QZ Salary: £23,000 - £25,000 per annum Contract: Permanent, Full Time We are Kloud9 and we are recruiting! We are looking for a Technical Support Analyst to join our friendly team at our Birchwood office. We will provide you with all the tools, training and systems you need to be able to provide first class customer service to our clients. We have created a working environment where you can be yourself and make a real contribution to how the support team and wider business functions operate on a day-to-day basis. One of our goals is to outshine the competition and you will play a major part in helping us to achieve this. Key Responsibilities: • Acting as the escalation point for 1st line support • Diagnosing and resolving faults • Escalating faults to 3rd line teams • Logging all faults / enquiries on our internal CRM • Liaising with 3rd party suppliers and internal departments to get faults resolved within agreed SLA's • Placing orders on 3rd party portals • Keeping customers informed of order progress • Helping with Internal projects Technical Support - What we need from you: We are looking for someone who can display a 'can do attitude' and won't be afraid of wearing multiple hats and going above and beyond for our customers. You should have a detailed understanding of how fibre networks work and have demonstratable knowledge of supporting both residential and business customers. We need someone who stays calm under pressure and isn't afraid of pushing themselves. In addition to this you will: • Have a good understanding of TCP / IP protocols • Have at least 12 months experience working in a help desk environment • Have previous experience of configuration, administration and management of network services, eg VPN, Radius, IP address allocation planning • Have the ability to plan and deploy large scale IT projects • Demonstrate experience of being a team player • Have previous experience working towards / exceeding weekly and monthly department KPI's Desirables: • Experience of Sonar • Experience of supporting Voip • Experience with Mikrotic • Experience with RIPE • UK Driving Licence Benefits: • Company pension scheme • 20 days annual leave plus Bank Holidays If you feel you have the relevant skills and experience to be successful within this role, click 'APPLY' today, forwarding a recent copy of your CV for consideration in the first instance. It would be great if you had experience in the following: Customer Service, CSA, Technical, Technical Support, 1st Line Support, IT, IT Engineering, IT Support, Telecoms, Telecommunication, Network, Networking, TCP, IP, VPN No agencies please!
A Telecoms Engineer is required by a customer-centric technology company in Wimborne, Dorset. Experience in installing and configuring Voice Over IP telecommunications systems is essential. If you are an ambitious VoIP Engineer looking for a role where you will utilise your existing VoIP telecoms skills and gain exposure to specialist telecom solutions, this position will be perfect for you. This opportunity is with a fantastic company who will be committed to providing you will excellent training, as well as supporting you through company-funded certified courses, to enable you to develop your skills and progress in your career. This position will be a combination of office and field-based work where you will be required to travel to relatively local client sites. Therefore, you will need to have a full UK driving license be located (or be committed to relocate) within a commutable distance of Dorset. Responsibilities: Install, configure and support telephony solutions, broadband routers and connections to network services Travel to local client sites when required and provide on-site support to telephone systems and network services Provide remote service desk support to customers and resolve service tickets Document and update projects There may also be a requirement to occasionally support other IT solutions Requirements: Experience in installing, configuring and supporting VoIP phone systems is essential (most relevant/similar systems being Mitel, Cisco, Avaya, Gamma, Horizon, BT Centex) Knowledge of SIP and Broadband Experience of configuring routers and integrating telephony to IT networks Excellent customer facing and communication skills Full UK driving license Salary & Benefits: Salary is £25,000 - £30,000 p.a. depending on experience and relevant skills. A company vehicle or car allowance is also provided. Benefits include 23 days holiday increasing to 25 plus all bank holidays, 5% company pension scheme, company-funded certified training, and career progression opportunities. How to Apply: Please submit your CV to apply for the VoIP Telecoms Engineer role. For further information contact Charmaine Padfield on the IT recruitment team at Bond Williams in Bournemouth - Keywords: VoIP Engineer, Telecoms Engineer, Telecommunications Engineer, Telecoms Support Engineer, Mitel Engineer, Telephony Engineer, VoIP, Voice Over IP, SIP, Broadband, Mitel MiVoice, Mitel App Suite, Avaya, Gamma Horizon, BT Centrex. Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency
Oct 01, 2021
Full time
A Telecoms Engineer is required by a customer-centric technology company in Wimborne, Dorset. Experience in installing and configuring Voice Over IP telecommunications systems is essential. If you are an ambitious VoIP Engineer looking for a role where you will utilise your existing VoIP telecoms skills and gain exposure to specialist telecom solutions, this position will be perfect for you. This opportunity is with a fantastic company who will be committed to providing you will excellent training, as well as supporting you through company-funded certified courses, to enable you to develop your skills and progress in your career. This position will be a combination of office and field-based work where you will be required to travel to relatively local client sites. Therefore, you will need to have a full UK driving license be located (or be committed to relocate) within a commutable distance of Dorset. Responsibilities: Install, configure and support telephony solutions, broadband routers and connections to network services Travel to local client sites when required and provide on-site support to telephone systems and network services Provide remote service desk support to customers and resolve service tickets Document and update projects There may also be a requirement to occasionally support other IT solutions Requirements: Experience in installing, configuring and supporting VoIP phone systems is essential (most relevant/similar systems being Mitel, Cisco, Avaya, Gamma, Horizon, BT Centex) Knowledge of SIP and Broadband Experience of configuring routers and integrating telephony to IT networks Excellent customer facing and communication skills Full UK driving license Salary & Benefits: Salary is £25,000 - £30,000 p.a. depending on experience and relevant skills. A company vehicle or car allowance is also provided. Benefits include 23 days holiday increasing to 25 plus all bank holidays, 5% company pension scheme, company-funded certified training, and career progression opportunities. How to Apply: Please submit your CV to apply for the VoIP Telecoms Engineer role. For further information contact Charmaine Padfield on the IT recruitment team at Bond Williams in Bournemouth - Keywords: VoIP Engineer, Telecoms Engineer, Telecommunications Engineer, Telecoms Support Engineer, Mitel Engineer, Telephony Engineer, VoIP, Voice Over IP, SIP, Broadband, Mitel MiVoice, Mitel App Suite, Avaya, Gamma Horizon, BT Centrex. Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency
Customer Support Engineer required by a well-established business based in Poole to join their Technical Support team. Outstanding customer service and a professional confident manner is essential for this role.
Duties:
* Minimise the impact of faults for IT, applications and telephony solutions
* Undertake occasional customer site visits and provide on-going support
* Maintain a record of customer issues and resolutions
Requirements:
* Must have commercial experience working in a technical support role
* Experience with Microsoft operating systems and server infrastructure including event logs/PHP logs, file management, PC utilities, and Active Directory administration
Must also have skills in one or more of the following:
* SQL
* PHP (or similar)
* Databases (simple diagnostics, web services, synchronisation, patching, backups, failovers)
* Voice Technologies/Telecoms (e.g. VOIP, contact centre, PBX, PSTN, IVRs, TCP/IP, SIP, DNS etc.)
* Networking Diagnostics (configurations, routing, switching, Firewalls)
* Server Hardware (diagnostics, repair, build, installations, restorations, etc.)
* Strong problem solving and troubleshooting skills
Full UK driving license or realistic plan to obtain a driving license is essential (travel to other sites may be required occasionally)
Please note that once proficient and trained, this role may require occasional support on a rota outside of working hours and at weekends where necessary. You will be paid double your hourly rate for any overtime. You may also be required to visit customer sites occasionally.
Working hours: Monday to Friday 8:00am – 4:30pm / 9:30am – 6:00pm (alternating weekly).
Contact Bond Williams IT Recruitment in Bournemouth to discuss this opportunity in further detail.
Keywords: IT Support, Technical Support, IT Helpdesk, Service Desk, 2nd Line Support, Hardware Support, Software Support, Networking, Telephony, Application Support, SQL, VOIP, Telecommunications.
Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency
Oct 29, 2018
Customer Support Engineer required by a well-established business based in Poole to join their Technical Support team. Outstanding customer service and a professional confident manner is essential for this role.
Duties:
* Minimise the impact of faults for IT, applications and telephony solutions
* Undertake occasional customer site visits and provide on-going support
* Maintain a record of customer issues and resolutions
Requirements:
* Must have commercial experience working in a technical support role
* Experience with Microsoft operating systems and server infrastructure including event logs/PHP logs, file management, PC utilities, and Active Directory administration
Must also have skills in one or more of the following:
* SQL
* PHP (or similar)
* Databases (simple diagnostics, web services, synchronisation, patching, backups, failovers)
* Voice Technologies/Telecoms (e.g. VOIP, contact centre, PBX, PSTN, IVRs, TCP/IP, SIP, DNS etc.)
* Networking Diagnostics (configurations, routing, switching, Firewalls)
* Server Hardware (diagnostics, repair, build, installations, restorations, etc.)
* Strong problem solving and troubleshooting skills
Full UK driving license or realistic plan to obtain a driving license is essential (travel to other sites may be required occasionally)
Please note that once proficient and trained, this role may require occasional support on a rota outside of working hours and at weekends where necessary. You will be paid double your hourly rate for any overtime. You may also be required to visit customer sites occasionally.
Working hours: Monday to Friday 8:00am – 4:30pm / 9:30am – 6:00pm (alternating weekly).
Contact Bond Williams IT Recruitment in Bournemouth to discuss this opportunity in further detail.
Keywords: IT Support, Technical Support, IT Helpdesk, Service Desk, 2nd Line Support, Hardware Support, Software Support, Networking, Telephony, Application Support, SQL, VOIP, Telecommunications.
Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency
R13 are currently collaborating with an innovative communications company in their search for a 1st Line Support Engineer to join their dynamic team. The main purpose of this role is to provide first level technical support to customers and channel partners, ensuring a resolution is found and a high standard of customer service is maintained throughout.
This is an amazing opportunity where you can work for a growing company, where you will have the opportunity to gain experience in a wide range of activities.
Your duties will include:
* Receiving and responding to all incoming requests for technical support via phone, email and the customer web portal, in a timely manner.
* Providing all initial troubleshooting with the customer for connectivity issues including; VoIP, WLR, WAN/LAN, SimRush.
* Providing support to customers on other issues including; product configuration and usage, Microsoft Office, product networking, IP configuration.
* Managing all open tickets, providing continual updates to the customer and ensuring the tickets are updated regularly.
* Asking targeted questions to quickly understand the root of the problem.
* Assisting the technical team by performing investigative work on customer products to help resolve customer issues.
* Escalating critical or high priority issues to the next support Tier when necessary.
* Creating and maintain customer information for support purposes.
You will have/be:
* At least 1 years proven experience in a similar environment.
* Basic knowledge of IP address resolution, subnet mask, TCP/IP, SNMP, UDP protocols.
* Strong logic regarding troubleshooting issues with a passion for problem solving.
* Brilliant customer service skills.
* Ability to analyse and problem solve.
* Able to work by themselves and with a team.
* Excellent verbal and written communication skills, with a strong command of the English language.
* Ability to prioritise workload and deliver to deadlines under time pressure
This is a full time, permanent position, working 37.5 hours per week in Norwich. The offered salary for this role is £18,000 - £22,500 DOE. This role also has an excellent benefits package which includes; 33 days annual leave including bank holidays, annual bonus scheme, cycle to work scheme, contributory pension and ‘Friends & Family& telecoms tariff.
How to apply:
To hear more details about this fantastic opportunity please email your CV to Luke Plane – Senior Recruitment Specialist at rthirteen recruitment.
About rthirteen:
Powered by our principals - we link individuals with opportunities to fulfil their potential, and introduce client partners to associates to aid their business evolution. Contact us, for a completely confidential chat. rthirteen, clever recruiting which makes a difference.
Due to the high numbers of applications we receive for advertised vacancies, if you do not hear from us within 5 working days, please assume that your application has been unsuccessful for this opportunity. rthirteen will retain your details, and contact you with any other forthcoming opportunities which we feel may be appropriate
Oct 29, 2018
R13 are currently collaborating with an innovative communications company in their search for a 1st Line Support Engineer to join their dynamic team. The main purpose of this role is to provide first level technical support to customers and channel partners, ensuring a resolution is found and a high standard of customer service is maintained throughout.
This is an amazing opportunity where you can work for a growing company, where you will have the opportunity to gain experience in a wide range of activities.
Your duties will include:
* Receiving and responding to all incoming requests for technical support via phone, email and the customer web portal, in a timely manner.
* Providing all initial troubleshooting with the customer for connectivity issues including; VoIP, WLR, WAN/LAN, SimRush.
* Providing support to customers on other issues including; product configuration and usage, Microsoft Office, product networking, IP configuration.
* Managing all open tickets, providing continual updates to the customer and ensuring the tickets are updated regularly.
* Asking targeted questions to quickly understand the root of the problem.
* Assisting the technical team by performing investigative work on customer products to help resolve customer issues.
* Escalating critical or high priority issues to the next support Tier when necessary.
* Creating and maintain customer information for support purposes.
You will have/be:
* At least 1 years proven experience in a similar environment.
* Basic knowledge of IP address resolution, subnet mask, TCP/IP, SNMP, UDP protocols.
* Strong logic regarding troubleshooting issues with a passion for problem solving.
* Brilliant customer service skills.
* Ability to analyse and problem solve.
* Able to work by themselves and with a team.
* Excellent verbal and written communication skills, with a strong command of the English language.
* Ability to prioritise workload and deliver to deadlines under time pressure
This is a full time, permanent position, working 37.5 hours per week in Norwich. The offered salary for this role is £18,000 - £22,500 DOE. This role also has an excellent benefits package which includes; 33 days annual leave including bank holidays, annual bonus scheme, cycle to work scheme, contributory pension and ‘Friends & Family& telecoms tariff.
How to apply:
To hear more details about this fantastic opportunity please email your CV to Luke Plane – Senior Recruitment Specialist at rthirteen recruitment.
About rthirteen:
Powered by our principals - we link individuals with opportunities to fulfil their potential, and introduce client partners to associates to aid their business evolution. Contact us, for a completely confidential chat. rthirteen, clever recruiting which makes a difference.
Due to the high numbers of applications we receive for advertised vacancies, if you do not hear from us within 5 working days, please assume that your application has been unsuccessful for this opportunity. rthirteen will retain your details, and contact you with any other forthcoming opportunities which we feel may be appropriate
Network Support Engineer
A chance for an experienced Network Engineer to join a fast growing organisation based in the Southampton area. The successful candidate will have solid Networking skills and be CCNP Certified or working at that level and looking to pursue this.
Working in a dynamic environment you will get exposed to a variety of technology and so any experience with VOICE/VOIP will be very desirable.
Technology Skills
* Extensive experience with IP Networks (v4 and v6), and solid understanding of Cisco Routing & Switching technologies, including VPN solutions
* Sound knowledge of Telecoms Infrastructure as it pertains to Voice and Video services,
including Managed DSL, Leased Lines, Ethernet, and Voice technologies such as SIP, SS7.
* Practical experience of configuring and supporting Cisco Unified Communications Manager(CUCM) and experience of working on Cisco's Hosted Communications (HCS) solution would be considered highly advantageous.
* Our clients products are built on a next generation data centre fabric, so experience of working with Cisco Data Centre technologies (Cisco UCS, Nexus, ASR and ASA) would be a distinct advantage.
AAP3 is acting as an Employment Business in relation to this vacancy
May 03, 2017
Network Support Engineer
A chance for an experienced Network Engineer to join a fast growing organisation based in the Southampton area. The successful candidate will have solid Networking skills and be CCNP Certified or working at that level and looking to pursue this.
Working in a dynamic environment you will get exposed to a variety of technology and so any experience with VOICE/VOIP will be very desirable.
Technology Skills
* Extensive experience with IP Networks (v4 and v6), and solid understanding of Cisco Routing & Switching technologies, including VPN solutions
* Sound knowledge of Telecoms Infrastructure as it pertains to Voice and Video services,
including Managed DSL, Leased Lines, Ethernet, and Voice technologies such as SIP, SS7.
* Practical experience of configuring and supporting Cisco Unified Communications Manager(CUCM) and experience of working on Cisco's Hosted Communications (HCS) solution would be considered highly advantageous.
* Our clients products are built on a next generation data centre fabric, so experience of working with Cisco Data Centre technologies (Cisco UCS, Nexus, ASR and ASA) would be a distinct advantage.
AAP3 is acting as an Employment Business in relation to this vacancy
With an annual turnover of $19.4 billion, 9,000 locations worldwide, and awarded for the encouragement of their employees, this enterprise organisation is hiring an IT Infrastructure Product Manager.
The position will be based at their European Head Office in Egham and will be working closely with the European and Global IT teams.
As Product Manager you will be responsible for defining and managing the components and processes which support the delivery of technical products and services to the branch IT environment. Through collaboration with the Global IT teams and vendors the role will take ownership to analyse and define the various aspects of the IT products and services life cycle from end to end. This will cover areas such as product architecture and engineering, procurement, technical specifications, configuration, technical support, through to retirement and replacements.
You will also assist with establishing key performance metrics to ensure compliance of vendor and department processes, standards and procedures and to evaluate vendor performance. Following the definition of these components, processes and metrics these will assist the related IT teams to implement, manage and support the IT products and services day to day as well as serving to review and manage Vendor performance.
Regular communication with Senior Management and the Business community will be required, hence the successful candidate will demonstrate an ability to communicate technical details to a non-technical audience.
The ideal candidate will be a strong communicator, highly organized, experienced in working with Infrastructure technologies and with a background in managed IT services. The role offers excellent opportunities for the right candidate for learning, career development, training and progression within a growing organisation.
Responsibilities:
• Manage the lifecycle of technical products and services in conjunction with IT teams and Vendors; from inception through to retirement and the resulting introduction of new/replacement technologies to the IT environment
• Work with Global IT and Vendors to develop technology components and processes.
• Take ownership of specific products lines which will assist IT teams with the implementation of Infrastructure managed services
• Keep up to date with current technologies in the environment, through networking and collaboration with Global IT teams and Vendors
• Facilitate and lead meetings between IT teams and Vendors to maintain regular communications about technology/product developments to all stakeholders, Business, IT Management and Partners
• Stay current with technology developments impacting the IT environment, provide updates to stakeholders and initiate resulting needs for upgrades or changes to environment as required
• Establish key performance metrics to review and manage Vendor performance
• Create, update and maintain documentation IT products and services portfolio
• Take ownership and act as a point of escalation for lines of products/services and Infrastructure as a Service (IaaS) Programmes
• Work closely with Support teams to integrate/update the introduction of new technologies and the related support processes
·
Qualifications:
• Strong experience preferred in working with technology services
• Previous experience of Product management, managed IT services, or similar role is preferred
• Experience of working with infrastructure technologies in retail environments with multiple sites would be advantageous
• Accustomed to working in a matrix fast-paced and high pressure environment
• Good grasp of and aptitude for learning new technologies
• Proven track record of successful process/programme design and delivery
• Accustomed to Project Management processes
• Professional technology accreditation in an Infrastructure related area will be of added value
• Exceptional written and verbal communication skills. Provide subject matter expertise and demonstrate an ability to communicate technical details to a non-technical audience
• Strong leadership, consultative and interpersonal skills
• Ability to build consensus with Business, IT and Vendors
• Experience and knowledge in some of the following areas is preferred:
• Network, Cisco, WAN/LAN/WLAN, VPN, Network Security implementations
• Windows desktop, Windows Server, Terminal Services, MS Exchange, Linux, VMWare and other platforms
• Endpoint technologies, desktop/ thin clients, tablets and mobile devices
• Server hardware, storage, backup and recovery solutions
• Infrastructure systems integrations
• Cloud based solutions, Data Centres, Managed hosting solutions
• Managed Infrastructure, Infrastructure as a Service (IaaS)
• Telecoms, PBX, VoIP, SIP trunking, voice applications
• Payment solutions
• Print solutions
• Workflow/Process automation
• Digital applications and mobile solutions
• Managing technologies across multiple site environments
• Remote Working, Mobility, Citrix environments
• Disaster recovery solutions
Sep 09, 2016
With an annual turnover of $19.4 billion, 9,000 locations worldwide, and awarded for the encouragement of their employees, this enterprise organisation is hiring an IT Infrastructure Product Manager.
The position will be based at their European Head Office in Egham and will be working closely with the European and Global IT teams.
As Product Manager you will be responsible for defining and managing the components and processes which support the delivery of technical products and services to the branch IT environment. Through collaboration with the Global IT teams and vendors the role will take ownership to analyse and define the various aspects of the IT products and services life cycle from end to end. This will cover areas such as product architecture and engineering, procurement, technical specifications, configuration, technical support, through to retirement and replacements.
You will also assist with establishing key performance metrics to ensure compliance of vendor and department processes, standards and procedures and to evaluate vendor performance. Following the definition of these components, processes and metrics these will assist the related IT teams to implement, manage and support the IT products and services day to day as well as serving to review and manage Vendor performance.
Regular communication with Senior Management and the Business community will be required, hence the successful candidate will demonstrate an ability to communicate technical details to a non-technical audience.
The ideal candidate will be a strong communicator, highly organized, experienced in working with Infrastructure technologies and with a background in managed IT services. The role offers excellent opportunities for the right candidate for learning, career development, training and progression within a growing organisation.
Responsibilities:
• Manage the lifecycle of technical products and services in conjunction with IT teams and Vendors; from inception through to retirement and the resulting introduction of new/replacement technologies to the IT environment
• Work with Global IT and Vendors to develop technology components and processes.
• Take ownership of specific products lines which will assist IT teams with the implementation of Infrastructure managed services
• Keep up to date with current technologies in the environment, through networking and collaboration with Global IT teams and Vendors
• Facilitate and lead meetings between IT teams and Vendors to maintain regular communications about technology/product developments to all stakeholders, Business, IT Management and Partners
• Stay current with technology developments impacting the IT environment, provide updates to stakeholders and initiate resulting needs for upgrades or changes to environment as required
• Establish key performance metrics to review and manage Vendor performance
• Create, update and maintain documentation IT products and services portfolio
• Take ownership and act as a point of escalation for lines of products/services and Infrastructure as a Service (IaaS) Programmes
• Work closely with Support teams to integrate/update the introduction of new technologies and the related support processes
·
Qualifications:
• Strong experience preferred in working with technology services
• Previous experience of Product management, managed IT services, or similar role is preferred
• Experience of working with infrastructure technologies in retail environments with multiple sites would be advantageous
• Accustomed to working in a matrix fast-paced and high pressure environment
• Good grasp of and aptitude for learning new technologies
• Proven track record of successful process/programme design and delivery
• Accustomed to Project Management processes
• Professional technology accreditation in an Infrastructure related area will be of added value
• Exceptional written and verbal communication skills. Provide subject matter expertise and demonstrate an ability to communicate technical details to a non-technical audience
• Strong leadership, consultative and interpersonal skills
• Ability to build consensus with Business, IT and Vendors
• Experience and knowledge in some of the following areas is preferred:
• Network, Cisco, WAN/LAN/WLAN, VPN, Network Security implementations
• Windows desktop, Windows Server, Terminal Services, MS Exchange, Linux, VMWare and other platforms
• Endpoint technologies, desktop/ thin clients, tablets and mobile devices
• Server hardware, storage, backup and recovery solutions
• Infrastructure systems integrations
• Cloud based solutions, Data Centres, Managed hosting solutions
• Managed Infrastructure, Infrastructure as a Service (IaaS)
• Telecoms, PBX, VoIP, SIP trunking, voice applications
• Payment solutions
• Print solutions
• Workflow/Process automation
• Digital applications and mobile solutions
• Managing technologies across multiple site environments
• Remote Working, Mobility, Citrix environments
• Disaster recovery solutions
Our client, an international organisation is looking for an experienced 2nd or 3rd line Engineer to work within their Service Operations team covering 24x7 shifts, 365 days per year. The team is responsible for delivering technical support to UK business customers, troubleshooting as well as managing customer solutions to identify incidents and maintain service.
Main Responsibilities;
• Ensuring the highest levels of service are delivered to the customer base
• Providing telephone and ticketing based customer support
• Assessing the impact/urgency of tickets and gathering appropriate information for each request
• Resolving all customer issues raised within agreed SLAs
• Maintaining accurate record of activities completed throughout the ticket lifecycle
• Escalating issues as appropriate
• Liaising with third party suppliers to ensure changes are resolved efficiently
• Working closely within the larger team to maintain service excellence
• Proactively developing documentation and knowledgebase across the team
• Adhering to strict process and procedure
• Liaising with Engineering teams in order to further develop troubleshooting processes
• Taking responsibility for all out of hours duties including stack management, PRs and planned engineering work communication
• Troubleshooting and repairing hardware faults and installing spares or components as required
• Carrying out physical checks and audits as required by the business.
Successful candidates will have:
• Proven experience of providing customer support
• Previous ISP, Managed Service or Telecoms experience
• Knowledge of ITIL environments
• Ability to communicate technical language into user friendly information
• Ability to cope well under pressure
• Motivation and a can do attitude
• Excellent understanding of IT Service Management
• Analytical and problem solving skills
• A thorough understanding of the majority of the following technologies;
o Firewall
o VPN
o Networking
o DNS
o TCP/IP routing protocols
o MPLS
o Broadband
o Leased Lines (Copper and Fibre)
o Telephony (Traditional and VoIP)
o Network Design
o Load Balancing
o Email (SMTP and POP mail delivery)
o Microsoft Exchange Server infrastructure
o Domain Names and DNS Management
o Anti-Virus and Web Security services
o Hosting
o VMware
o Windows
o Linux
This is a full time, permanent position working for a highly successful, dynamic organisation. This role operates on a 24x7 day and night shift pattern which operates between the hours of 8am to 8pm and 8pm to 8am. If you feel you have the right level of technical knowledge as well as a highly customer focused attitude, this could be the ideal role for you. Don’t miss out on this opportunity, apply now
Sep 09, 2016
Our client, an international organisation is looking for an experienced 2nd or 3rd line Engineer to work within their Service Operations team covering 24x7 shifts, 365 days per year. The team is responsible for delivering technical support to UK business customers, troubleshooting as well as managing customer solutions to identify incidents and maintain service.
Main Responsibilities;
• Ensuring the highest levels of service are delivered to the customer base
• Providing telephone and ticketing based customer support
• Assessing the impact/urgency of tickets and gathering appropriate information for each request
• Resolving all customer issues raised within agreed SLAs
• Maintaining accurate record of activities completed throughout the ticket lifecycle
• Escalating issues as appropriate
• Liaising with third party suppliers to ensure changes are resolved efficiently
• Working closely within the larger team to maintain service excellence
• Proactively developing documentation and knowledgebase across the team
• Adhering to strict process and procedure
• Liaising with Engineering teams in order to further develop troubleshooting processes
• Taking responsibility for all out of hours duties including stack management, PRs and planned engineering work communication
• Troubleshooting and repairing hardware faults and installing spares or components as required
• Carrying out physical checks and audits as required by the business.
Successful candidates will have:
• Proven experience of providing customer support
• Previous ISP, Managed Service or Telecoms experience
• Knowledge of ITIL environments
• Ability to communicate technical language into user friendly information
• Ability to cope well under pressure
• Motivation and a can do attitude
• Excellent understanding of IT Service Management
• Analytical and problem solving skills
• A thorough understanding of the majority of the following technologies;
o Firewall
o VPN
o Networking
o DNS
o TCP/IP routing protocols
o MPLS
o Broadband
o Leased Lines (Copper and Fibre)
o Telephony (Traditional and VoIP)
o Network Design
o Load Balancing
o Email (SMTP and POP mail delivery)
o Microsoft Exchange Server infrastructure
o Domain Names and DNS Management
o Anti-Virus and Web Security services
o Hosting
o VMware
o Windows
o Linux
This is a full time, permanent position working for a highly successful, dynamic organisation. This role operates on a 24x7 day and night shift pattern which operates between the hours of 8am to 8pm and 8pm to 8am. If you feel you have the right level of technical knowledge as well as a highly customer focused attitude, this could be the ideal role for you. Don’t miss out on this opportunity, apply now
Convergence Group has an exciting opportunity for a D&I Engineer (Security) to join the team based in Solihull. You will be on a full time permanent contract, with a highly competitive salary.
The role of D&I Engineer (Security) is pivotal in implementing & delivering WAN/LAN solutions and security services for our customer base and works as part of the Network team. The focus is predominately on the design and implementation of Security solutions. Candidates will need to have knowledge/hands on experience of LAN, WAN and WLAN technologies.
Accountabilities as our D&I Engineer (Security):
- Provide design, consultancy and implementation for security services to our LAN / WAN customers as part of the D&I team within Convergence Group
- Be the subject matter expert within the D&I team for Security services and solutions
- Design, plan, stage and implement Security solutions using vendor technologies including: Cisco, Fortinet, Checkpoint, Palo Alto and Huawei
- Responsible for creating Low Level Designs (LLDs), SID (Service Initiation Document) and implementation /testing plans for Security/WLAN/LAN/WAN solutions
- Carry out pre and post installation Security/WLAN LAN/WAN surveys and audits
- Perform Out of Hours (OOH) consultancy/engineering implementation work as and when required
- Be willing and able to travel to customer locations within the UK as and when required, sometimes at short notice with overnight stay
- Implement customer solutions based on best practice experience & technical knowledge
- Assist the Pre-Sales team where the Pre-Sales engagement requires detailed technical responses for Security/WLAN/LAN/WAN solutions
- Carry out complex moves, adds and changes and collaborate with other support team members to fix network outages, misconfigurations, and complex networking issues on customers' devices
- Provide technical support to help diagnose, troubleshoot and resolve escalated issues relating to switching, routing, security, Wireless and other various network-related issues for newly delivered services
- Maintain professional working relationships with customers, vendors, suppliers and work colleagues.
- Excellent communication skills - presentation, written and verbal.
- Demonstrate detailed knowledge of customer’s environment and challenges to enhance the trusted advisor status.
- Ensure that the skills required to perform the role are kept up to date and are relevant.
- Mentor, develop and deliver training for colleagues and other technical teams in your subject matter
Our ideal D&I Engineer (Security)
- Experience of designing, staging, implementing, integrating and testing of NGN stateful Firewalls (Cisco, Fortinet, Checkpoint, Palo Alto)
- Experience of designing, staging, implementing, integrating and testing Network IPS/IDS (Cisco, Sourcefire)
- Good working knowledge of security protocols including: VPNs, IPSEC, AAA, SSL, TLS, SSH etc.
- Knowledge of Layer 2 / Layer 3 network protocols such as: Spanning Tree, QinQ, OSPF, BGP, IGRP, EIGRP, ISIS, HRSP and VRRP
- Hands on experience of LAN / WAN technologies including: Cisco, HPE, Extreme / Enterasys and Huawei desirable
- Knowledge / experience of WLAN technologies (Cisco, Aruba, Aerohive or Meraki) would be beneficial
- Experience of design, delivery & consultancy across these technologies is essential
- Experience of working in a customer facing capacity for end user customers or within a Partner model is essential
- Experience using Security Information Event Management (SIEM) and Vulnerability tools desirable.
- Knowledge of network tools such as Solarwinds desirable
- Previous experience of managing internal projects, creating statement of works (SOW) would be beneficial
- Previous experience of SIP, VOIP and voice technologies would be beneficial
- Previous experience of working with Telecoms providers such as BT, Colt, Virgin-Media, Vodafone etc. would be beneficial
- Previous experience of CRM Systems including: Salesforce, Remedy would be beneficial
- The successful candidate will be required to undergo Baseline Personnel Security Vetting Standard (BPSS) and may be required to undergo Security Clearance (SC)
If you feel you are the right candidate for the role as our D&I Engineer (Security) then please click ‘apply’ now! We’d love to hear from you
Sep 09, 2016
Convergence Group has an exciting opportunity for a D&I Engineer (Security) to join the team based in Solihull. You will be on a full time permanent contract, with a highly competitive salary.
The role of D&I Engineer (Security) is pivotal in implementing & delivering WAN/LAN solutions and security services for our customer base and works as part of the Network team. The focus is predominately on the design and implementation of Security solutions. Candidates will need to have knowledge/hands on experience of LAN, WAN and WLAN technologies.
Accountabilities as our D&I Engineer (Security):
- Provide design, consultancy and implementation for security services to our LAN / WAN customers as part of the D&I team within Convergence Group
- Be the subject matter expert within the D&I team for Security services and solutions
- Design, plan, stage and implement Security solutions using vendor technologies including: Cisco, Fortinet, Checkpoint, Palo Alto and Huawei
- Responsible for creating Low Level Designs (LLDs), SID (Service Initiation Document) and implementation /testing plans for Security/WLAN/LAN/WAN solutions
- Carry out pre and post installation Security/WLAN LAN/WAN surveys and audits
- Perform Out of Hours (OOH) consultancy/engineering implementation work as and when required
- Be willing and able to travel to customer locations within the UK as and when required, sometimes at short notice with overnight stay
- Implement customer solutions based on best practice experience & technical knowledge
- Assist the Pre-Sales team where the Pre-Sales engagement requires detailed technical responses for Security/WLAN/LAN/WAN solutions
- Carry out complex moves, adds and changes and collaborate with other support team members to fix network outages, misconfigurations, and complex networking issues on customers' devices
- Provide technical support to help diagnose, troubleshoot and resolve escalated issues relating to switching, routing, security, Wireless and other various network-related issues for newly delivered services
- Maintain professional working relationships with customers, vendors, suppliers and work colleagues.
- Excellent communication skills - presentation, written and verbal.
- Demonstrate detailed knowledge of customer’s environment and challenges to enhance the trusted advisor status.
- Ensure that the skills required to perform the role are kept up to date and are relevant.
- Mentor, develop and deliver training for colleagues and other technical teams in your subject matter
Our ideal D&I Engineer (Security)
- Experience of designing, staging, implementing, integrating and testing of NGN stateful Firewalls (Cisco, Fortinet, Checkpoint, Palo Alto)
- Experience of designing, staging, implementing, integrating and testing Network IPS/IDS (Cisco, Sourcefire)
- Good working knowledge of security protocols including: VPNs, IPSEC, AAA, SSL, TLS, SSH etc.
- Knowledge of Layer 2 / Layer 3 network protocols such as: Spanning Tree, QinQ, OSPF, BGP, IGRP, EIGRP, ISIS, HRSP and VRRP
- Hands on experience of LAN / WAN technologies including: Cisco, HPE, Extreme / Enterasys and Huawei desirable
- Knowledge / experience of WLAN technologies (Cisco, Aruba, Aerohive or Meraki) would be beneficial
- Experience of design, delivery & consultancy across these technologies is essential
- Experience of working in a customer facing capacity for end user customers or within a Partner model is essential
- Experience using Security Information Event Management (SIEM) and Vulnerability tools desirable.
- Knowledge of network tools such as Solarwinds desirable
- Previous experience of managing internal projects, creating statement of works (SOW) would be beneficial
- Previous experience of SIP, VOIP and voice technologies would be beneficial
- Previous experience of working with Telecoms providers such as BT, Colt, Virgin-Media, Vodafone etc. would be beneficial
- Previous experience of CRM Systems including: Salesforce, Remedy would be beneficial
- The successful candidate will be required to undergo Baseline Personnel Security Vetting Standard (BPSS) and may be required to undergo Security Clearance (SC)
If you feel you are the right candidate for the role as our D&I Engineer (Security) then please click ‘apply’ now! We’d love to hear from you
With an annual turnover of $19.4 billion, 9,000 locations worldwide, and awarded for the encouragement of their employees, this enterprise organisation is hiring an IT Infrastructure Product Manager.
The position will be based at their European Head Office in Egham and will be working closely with the European and Global IT teams.
As Product Manager you will be responsible for defining and managing the components and processes which support the delivery of technical products and services to the branch IT environment. Through collaboration with the Global IT teams and vendors the role will take ownership to analyse and define the various aspects of the IT products and services life cycle from end to end. This will cover areas such as product architecture and engineering, procurement, technical specifications, configuration, technical support, through to retirement and replacements.
You will also assist with establishing key performance metrics to ensure compliance of vendor and department processes, standards and procedures and to evaluate vendor performance. Following the definition of these components, processes and metrics these will assist the related IT teams to implement, manage and support the IT products and services day to day as well as serving to review and manage Vendor performance.
Regular communication with Senior Management and the Business community will be required, hence the successful candidate will demonstrate an ability to communicate technical details to a non-technical audience.
The ideal candidate will be a strong communicator, highly organized, experienced in working with Infrastructure technologies and with a background in managed IT services. The role offers excellent opportunities for the right candidate for learning, career development, training and progression within a growing organisation.
Responsibilities:
• Manage the lifecycle of technical products and services in conjunction with IT teams and Vendors; from inception through to retirement and the resulting introduction of new/replacement technologies to the IT environment
• Work with Global IT and Vendors to develop technology components and processes.
• Take ownership of specific products lines which will assist IT teams with the implementation of Infrastructure managed services
• Keep up to date with current technologies in the environment, through networking and collaboration with Global IT teams and Vendors
• Facilitate and lead meetings between IT teams and Vendors to maintain regular communications about technology/product developments to all stakeholders, Business, IT Management and Partners
• Stay current with technology developments impacting the IT environment, provide updates to stakeholders and initiate resulting needs for upgrades or changes to environment as required
• Establish key performance metrics to review and manage Vendor performance
• Create, update and maintain documentation IT products and services portfolio
• Take ownership and act as a point of escalation for lines of products/services and Infrastructure as a Service (IaaS) Programmes
• Work closely with Support teams to integrate/update the introduction of new technologies and the related support processes
·
Qualifications:
• Strong experience preferred in working with technology services
• Previous experience of Product management, managed IT services, or similar role is preferred
• Experience of working with infrastructure technologies in retail environments with multiple sites would be advantageous
• Accustomed to working in a matrix fast-paced and high pressure environment
• Good grasp of and aptitude for learning new technologies
• Proven track record of successful process/programme design and delivery
• Accustomed to Project Management processes
• Professional technology accreditation in an Infrastructure related area will be of added value
• Exceptional written and verbal communication skills. Provide subject matter expertise and demonstrate an ability to communicate technical details to a non-technical audience
• Strong leadership, consultative and interpersonal skills
• Ability to build consensus with Business, IT and Vendors
• Experience and knowledge in some of the following areas is preferred:
• Network, Cisco, WAN/LAN/WLAN, VPN, Network Security implementations
• Windows desktop, Windows Server, Terminal Services, MS Exchange, Linux, VMWare and other platforms
• Endpoint technologies, desktop/ thin clients, tablets and mobile devices
• Server hardware, storage, backup and recovery solutions
• Infrastructure systems integrations
• Cloud based solutions, Data Centres, Managed hosting solutions
• Managed Infrastructure, Infrastructure as a Service (IaaS)
• Telecoms, PBX, VoIP, SIP trunking, voice applications
• Payment solutions
• Print solutions
• Workflow/Process automation
• Digital applications and mobile solutions
• Managing technologies across multiple site environments
• Remote Working, Mobility, Citrix environments
• Disaster recovery solutions
Sep 09, 2016
With an annual turnover of $19.4 billion, 9,000 locations worldwide, and awarded for the encouragement of their employees, this enterprise organisation is hiring an IT Infrastructure Product Manager.
The position will be based at their European Head Office in Egham and will be working closely with the European and Global IT teams.
As Product Manager you will be responsible for defining and managing the components and processes which support the delivery of technical products and services to the branch IT environment. Through collaboration with the Global IT teams and vendors the role will take ownership to analyse and define the various aspects of the IT products and services life cycle from end to end. This will cover areas such as product architecture and engineering, procurement, technical specifications, configuration, technical support, through to retirement and replacements.
You will also assist with establishing key performance metrics to ensure compliance of vendor and department processes, standards and procedures and to evaluate vendor performance. Following the definition of these components, processes and metrics these will assist the related IT teams to implement, manage and support the IT products and services day to day as well as serving to review and manage Vendor performance.
Regular communication with Senior Management and the Business community will be required, hence the successful candidate will demonstrate an ability to communicate technical details to a non-technical audience.
The ideal candidate will be a strong communicator, highly organized, experienced in working with Infrastructure technologies and with a background in managed IT services. The role offers excellent opportunities for the right candidate for learning, career development, training and progression within a growing organisation.
Responsibilities:
• Manage the lifecycle of technical products and services in conjunction with IT teams and Vendors; from inception through to retirement and the resulting introduction of new/replacement technologies to the IT environment
• Work with Global IT and Vendors to develop technology components and processes.
• Take ownership of specific products lines which will assist IT teams with the implementation of Infrastructure managed services
• Keep up to date with current technologies in the environment, through networking and collaboration with Global IT teams and Vendors
• Facilitate and lead meetings between IT teams and Vendors to maintain regular communications about technology/product developments to all stakeholders, Business, IT Management and Partners
• Stay current with technology developments impacting the IT environment, provide updates to stakeholders and initiate resulting needs for upgrades or changes to environment as required
• Establish key performance metrics to review and manage Vendor performance
• Create, update and maintain documentation IT products and services portfolio
• Take ownership and act as a point of escalation for lines of products/services and Infrastructure as a Service (IaaS) Programmes
• Work closely with Support teams to integrate/update the introduction of new technologies and the related support processes
·
Qualifications:
• Strong experience preferred in working with technology services
• Previous experience of Product management, managed IT services, or similar role is preferred
• Experience of working with infrastructure technologies in retail environments with multiple sites would be advantageous
• Accustomed to working in a matrix fast-paced and high pressure environment
• Good grasp of and aptitude for learning new technologies
• Proven track record of successful process/programme design and delivery
• Accustomed to Project Management processes
• Professional technology accreditation in an Infrastructure related area will be of added value
• Exceptional written and verbal communication skills. Provide subject matter expertise and demonstrate an ability to communicate technical details to a non-technical audience
• Strong leadership, consultative and interpersonal skills
• Ability to build consensus with Business, IT and Vendors
• Experience and knowledge in some of the following areas is preferred:
• Network, Cisco, WAN/LAN/WLAN, VPN, Network Security implementations
• Windows desktop, Windows Server, Terminal Services, MS Exchange, Linux, VMWare and other platforms
• Endpoint technologies, desktop/ thin clients, tablets and mobile devices
• Server hardware, storage, backup and recovery solutions
• Infrastructure systems integrations
• Cloud based solutions, Data Centres, Managed hosting solutions
• Managed Infrastructure, Infrastructure as a Service (IaaS)
• Telecoms, PBX, VoIP, SIP trunking, voice applications
• Payment solutions
• Print solutions
• Workflow/Process automation
• Digital applications and mobile solutions
• Managing technologies across multiple site environments
• Remote Working, Mobility, Citrix environments
• Disaster recovery solutions
Senior IP Network Engineer
Job Type: Permanent
Location: Dudley, West Midlands
Salary: £35,000 to £45,000 + Benefits
Start Date: ASAP
As a Senior IP Network Engineer / Network Architect you will be working as part of a team to design, configure, manage and support core network services and devices for clients, including provisioning and support of services along with ongoing network development in terms of growth, product evaluation and network functionality.
Key Personal Skills
* An outgoing individual who is confident working alone or within a team environment.
* A confident and effective communicator with people from all levels and backgrounds.
* A good organiser, able to work well under pressure and to tight deadlines.
* Flexible and quick to respond to changing working demands.
* Excellent numerical and analytical skills.
Key Technical Skills
Networking: Cisco IOS, LAN/WAN, TCP/IP, UDP, VLANS, QoS, Etherchannel, ACL, NAT/PAT, DHCP, DNS, IPv4, HSRP, Spanning Tree, VPNs, SSL, SIP, Wireshark.
Hardware Experience: Routers: Cisco, DrayTek, Netgear
Switches (Layer 2/3): Cisco, Meraki, HP, Netgear
Wireless: Cisco, Meraki, Huawei
Firewalls: Cisco ASA, Fortinet, DrayTek
Software: Windows Server 2003/2008/2012, Desktop XP/7/8. Full Office suite including Visio and Project.
Project Management: PRINCE2 Methodology. Planning & Pre-Sales Consultancy, Risk Management, Stakeholder Communication & Management, Reporting, Budgets & Resource Management, BAU Handover.
Working as a Senior IP Network Engineer / Network Architect you will be involved in;
* Installing voice and data networks for business customers, including pre-sales consultancy, project management and BAU support (remote and onsite).
* Responsibility for designing and delivering multi-site MPLS VPN solutions carrying both voice and data traffic.
* Managing multiple installations at any one time, with each project duration ranging from 1 week to 9 months. Managing each project from initial order through to completion.
* Configuring switches, routers & firewalls to support converged voice and data networks
* Implementing and supporting Next Generation Firewalls to provide network and data security against internal and external threats.
* Supporting customers with their site to site VPNs and VOIP links, including SIP Trunks.
* Provisioning and supporting ADSL/FTTC/EFM/Fibre Ethernet circuits, liaising with 3rd Party carriers both for project and support purposes, and utilising escalation processes when required.
* Providing desktop/server support for internal users and external customers.
* Day to day delegation to and monitoring of a network engineer and other members of the Service Delivery Team.
The role will suit individuals currently working as a Senior IP Network Engineer, Voice and Data Engineer, Network Architect, Comms Engineer, Telecoms Engineer and be living within a commutable distance of Dudley, Wolverhampton, Halesowen, Birmingham, Stourbridge, Walsall or be willing to relocate.
Please forward your CV by clicking Apply Now!
With over 25 years of experience System Recruitment offers excellence in Permanent and Contract recruitment in a wide range of industry sectors. Though we are a generalist agency, a particular strength of ours lies in Information Technology including Technical, Sales and Managerial positions. We are able to tailor our approach to your needs in order to work effectively with you and provide real value
Sep 09, 2016
Senior IP Network Engineer
Job Type: Permanent
Location: Dudley, West Midlands
Salary: £35,000 to £45,000 + Benefits
Start Date: ASAP
As a Senior IP Network Engineer / Network Architect you will be working as part of a team to design, configure, manage and support core network services and devices for clients, including provisioning and support of services along with ongoing network development in terms of growth, product evaluation and network functionality.
Key Personal Skills
* An outgoing individual who is confident working alone or within a team environment.
* A confident and effective communicator with people from all levels and backgrounds.
* A good organiser, able to work well under pressure and to tight deadlines.
* Flexible and quick to respond to changing working demands.
* Excellent numerical and analytical skills.
Key Technical Skills
Networking: Cisco IOS, LAN/WAN, TCP/IP, UDP, VLANS, QoS, Etherchannel, ACL, NAT/PAT, DHCP, DNS, IPv4, HSRP, Spanning Tree, VPNs, SSL, SIP, Wireshark.
Hardware Experience: Routers: Cisco, DrayTek, Netgear
Switches (Layer 2/3): Cisco, Meraki, HP, Netgear
Wireless: Cisco, Meraki, Huawei
Firewalls: Cisco ASA, Fortinet, DrayTek
Software: Windows Server 2003/2008/2012, Desktop XP/7/8. Full Office suite including Visio and Project.
Project Management: PRINCE2 Methodology. Planning & Pre-Sales Consultancy, Risk Management, Stakeholder Communication & Management, Reporting, Budgets & Resource Management, BAU Handover.
Working as a Senior IP Network Engineer / Network Architect you will be involved in;
* Installing voice and data networks for business customers, including pre-sales consultancy, project management and BAU support (remote and onsite).
* Responsibility for designing and delivering multi-site MPLS VPN solutions carrying both voice and data traffic.
* Managing multiple installations at any one time, with each project duration ranging from 1 week to 9 months. Managing each project from initial order through to completion.
* Configuring switches, routers & firewalls to support converged voice and data networks
* Implementing and supporting Next Generation Firewalls to provide network and data security against internal and external threats.
* Supporting customers with their site to site VPNs and VOIP links, including SIP Trunks.
* Provisioning and supporting ADSL/FTTC/EFM/Fibre Ethernet circuits, liaising with 3rd Party carriers both for project and support purposes, and utilising escalation processes when required.
* Providing desktop/server support for internal users and external customers.
* Day to day delegation to and monitoring of a network engineer and other members of the Service Delivery Team.
The role will suit individuals currently working as a Senior IP Network Engineer, Voice and Data Engineer, Network Architect, Comms Engineer, Telecoms Engineer and be living within a commutable distance of Dudley, Wolverhampton, Halesowen, Birmingham, Stourbridge, Walsall or be willing to relocate.
Please forward your CV by clicking Apply Now!
With over 25 years of experience System Recruitment offers excellence in Permanent and Contract recruitment in a wide range of industry sectors. Though we are a generalist agency, a particular strength of ours lies in Information Technology including Technical, Sales and Managerial positions. We are able to tailor our approach to your needs in order to work effectively with you and provide real value
Our client, an international organisation is looking for an experienced 2nd or 3rd line Engineer to work within their Service Operations team covering 24x7 shifts, 365 days per year. The team is responsible for delivering technical support to UK business customers, troubleshooting as well as managing customer solutions to identify incidents and maintain service.
Main Responsibilities;
• Ensuring the highest levels of service are delivered to the customer base
• Providing telephone and ticketing based customer support
• Assessing the impact/urgency of tickets and gathering appropriate information for each request
• Resolving all customer issues raised within agreed SLAs
• Maintaining accurate record of activities completed throughout the ticket lifecycle
• Escalating issues as appropriate
• Liaising with third party suppliers to ensure changes are resolved efficiently
• Working closely within the larger team to maintain service excellence
• Proactively developing documentation and knowledgebase across the team
• Adhering to strict process and procedure
• Liaising with Engineering teams in order to further develop troubleshooting processes
• Taking responsibility for all out of hours duties including stack management, PRs and planned engineering work communication
• Troubleshooting and repairing hardware faults and installing spares or components as required
• Carrying out physical checks and audits as required by the business.
Successful candidates will have:
• Proven experience of providing customer support
• Previous ISP, Managed Service or Telecoms experience
• Knowledge of ITIL environments
• Ability to communicate technical language into user friendly information
• Ability to cope well under pressure
• Motivation and a can do attitude
• Excellent understanding of IT Service Management
• Analytical and problem solving skills
• A thorough understanding of the majority of the following technologies;
o Firewall
o VPN
o Networking
o DNS
o TCP/IP routing protocols
o MPLS
o Broadband
o Leased Lines (Copper and Fibre)
o Telephony (Traditional and VoIP)
o Network Design
o Load Balancing
o Email (SMTP and POP mail delivery)
o Microsoft Exchange Server infrastructure
o Domain Names and DNS Management
o Anti-Virus and Web Security services
o Hosting
o VMware
o Windows
o Linux
This is a full time, permanent position working for a highly successful, dynamic organisation. This role operates on a 24x7 day and night shift pattern which operates between the hours of 8am to 8pm and 8pm to 8am. If you feel you have the right level of technical knowledge as well as a highly customer focused attitude, this could be the ideal role for you. Don’t miss out on this opportunity, apply now
Sep 09, 2016
Our client, an international organisation is looking for an experienced 2nd or 3rd line Engineer to work within their Service Operations team covering 24x7 shifts, 365 days per year. The team is responsible for delivering technical support to UK business customers, troubleshooting as well as managing customer solutions to identify incidents and maintain service.
Main Responsibilities;
• Ensuring the highest levels of service are delivered to the customer base
• Providing telephone and ticketing based customer support
• Assessing the impact/urgency of tickets and gathering appropriate information for each request
• Resolving all customer issues raised within agreed SLAs
• Maintaining accurate record of activities completed throughout the ticket lifecycle
• Escalating issues as appropriate
• Liaising with third party suppliers to ensure changes are resolved efficiently
• Working closely within the larger team to maintain service excellence
• Proactively developing documentation and knowledgebase across the team
• Adhering to strict process and procedure
• Liaising with Engineering teams in order to further develop troubleshooting processes
• Taking responsibility for all out of hours duties including stack management, PRs and planned engineering work communication
• Troubleshooting and repairing hardware faults and installing spares or components as required
• Carrying out physical checks and audits as required by the business.
Successful candidates will have:
• Proven experience of providing customer support
• Previous ISP, Managed Service or Telecoms experience
• Knowledge of ITIL environments
• Ability to communicate technical language into user friendly information
• Ability to cope well under pressure
• Motivation and a can do attitude
• Excellent understanding of IT Service Management
• Analytical and problem solving skills
• A thorough understanding of the majority of the following technologies;
o Firewall
o VPN
o Networking
o DNS
o TCP/IP routing protocols
o MPLS
o Broadband
o Leased Lines (Copper and Fibre)
o Telephony (Traditional and VoIP)
o Network Design
o Load Balancing
o Email (SMTP and POP mail delivery)
o Microsoft Exchange Server infrastructure
o Domain Names and DNS Management
o Anti-Virus and Web Security services
o Hosting
o VMware
o Windows
o Linux
This is a full time, permanent position working for a highly successful, dynamic organisation. This role operates on a 24x7 day and night shift pattern which operates between the hours of 8am to 8pm and 8pm to 8am. If you feel you have the right level of technical knowledge as well as a highly customer focused attitude, this could be the ideal role for you. Don’t miss out on this opportunity, apply now
Convergence Group has an exciting opportunity for a D&I Engineer (Security) to join the team based in Solihull. You will be on a full time permanent contract, with a highly competitive salary.
The role of D&I Engineer (Security) is pivotal in implementing & delivering WAN/LAN solutions and security services for our customer base and works as part of the Network team. The focus is predominately on the design and implementation of Security solutions. Candidates will need to have knowledge/hands on experience of LAN, WAN and WLAN technologies.
Accountabilities as our D&I Engineer (Security):
- Provide design, consultancy and implementation for security services to our LAN / WAN customers as part of the D&I team within Convergence Group
- Be the subject matter expert within the D&I team for Security services and solutions
- Design, plan, stage and implement Security solutions using vendor technologies including: Cisco, Fortinet, Checkpoint, Palo Alto and Huawei
- Responsible for creating Low Level Designs (LLDs), SID (Service Initiation Document) and implementation /testing plans for Security/WLAN/LAN/WAN solutions
- Carry out pre and post installation Security/WLAN LAN/WAN surveys and audits
- Perform Out of Hours (OOH) consultancy/engineering implementation work as and when required
- Be willing and able to travel to customer locations within the UK as and when required, sometimes at short notice with overnight stay
- Implement customer solutions based on best practice experience & technical knowledge
- Assist the Pre-Sales team where the Pre-Sales engagement requires detailed technical responses for Security/WLAN/LAN/WAN solutions
- Carry out complex moves, adds and changes and collaborate with other support team members to fix network outages, misconfigurations, and complex networking issues on customers' devices
- Provide technical support to help diagnose, troubleshoot and resolve escalated issues relating to switching, routing, security, Wireless and other various network-related issues for newly delivered services
- Maintain professional working relationships with customers, vendors, suppliers and work colleagues.
- Excellent communication skills - presentation, written and verbal.
- Demonstrate detailed knowledge of customer’s environment and challenges to enhance the trusted advisor status.
- Ensure that the skills required to perform the role are kept up to date and are relevant.
- Mentor, develop and deliver training for colleagues and other technical teams in your subject matter
Our ideal D&I Engineer (Security)
- Experience of designing, staging, implementing, integrating and testing of NGN stateful Firewalls (Cisco, Fortinet, Checkpoint, Palo Alto)
- Experience of designing, staging, implementing, integrating and testing Network IPS/IDS (Cisco, Sourcefire)
- Good working knowledge of security protocols including: VPNs, IPSEC, AAA, SSL, TLS, SSH etc.
- Knowledge of Layer 2 / Layer 3 network protocols such as: Spanning Tree, QinQ, OSPF, BGP, IGRP, EIGRP, ISIS, HRSP and VRRP
- Hands on experience of LAN / WAN technologies including: Cisco, HPE, Extreme / Enterasys and Huawei desirable
- Knowledge / experience of WLAN technologies (Cisco, Aruba, Aerohive or Meraki) would be beneficial
- Experience of design, delivery & consultancy across these technologies is essential
- Experience of working in a customer facing capacity for end user customers or within a Partner model is essential
- Experience using Security Information Event Management (SIEM) and Vulnerability tools desirable.
- Knowledge of network tools such as Solarwinds desirable
- Previous experience of managing internal projects, creating statement of works (SOW) would be beneficial
- Previous experience of SIP, VOIP and voice technologies would be beneficial
- Previous experience of working with Telecoms providers such as BT, Colt, Virgin-Media, Vodafone etc. would be beneficial
- Previous experience of CRM Systems including: Salesforce, Remedy would be beneficial
- The successful candidate will be required to undergo Baseline Personnel Security Vetting Standard (BPSS) and may be required to undergo Security Clearance (SC)
If you feel you are the right candidate for the role as our D&I Engineer (Security) then please click ‘apply’ now! We’d love to hear from you
Sep 09, 2016
Convergence Group has an exciting opportunity for a D&I Engineer (Security) to join the team based in Solihull. You will be on a full time permanent contract, with a highly competitive salary.
The role of D&I Engineer (Security) is pivotal in implementing & delivering WAN/LAN solutions and security services for our customer base and works as part of the Network team. The focus is predominately on the design and implementation of Security solutions. Candidates will need to have knowledge/hands on experience of LAN, WAN and WLAN technologies.
Accountabilities as our D&I Engineer (Security):
- Provide design, consultancy and implementation for security services to our LAN / WAN customers as part of the D&I team within Convergence Group
- Be the subject matter expert within the D&I team for Security services and solutions
- Design, plan, stage and implement Security solutions using vendor technologies including: Cisco, Fortinet, Checkpoint, Palo Alto and Huawei
- Responsible for creating Low Level Designs (LLDs), SID (Service Initiation Document) and implementation /testing plans for Security/WLAN/LAN/WAN solutions
- Carry out pre and post installation Security/WLAN LAN/WAN surveys and audits
- Perform Out of Hours (OOH) consultancy/engineering implementation work as and when required
- Be willing and able to travel to customer locations within the UK as and when required, sometimes at short notice with overnight stay
- Implement customer solutions based on best practice experience & technical knowledge
- Assist the Pre-Sales team where the Pre-Sales engagement requires detailed technical responses for Security/WLAN/LAN/WAN solutions
- Carry out complex moves, adds and changes and collaborate with other support team members to fix network outages, misconfigurations, and complex networking issues on customers' devices
- Provide technical support to help diagnose, troubleshoot and resolve escalated issues relating to switching, routing, security, Wireless and other various network-related issues for newly delivered services
- Maintain professional working relationships with customers, vendors, suppliers and work colleagues.
- Excellent communication skills - presentation, written and verbal.
- Demonstrate detailed knowledge of customer’s environment and challenges to enhance the trusted advisor status.
- Ensure that the skills required to perform the role are kept up to date and are relevant.
- Mentor, develop and deliver training for colleagues and other technical teams in your subject matter
Our ideal D&I Engineer (Security)
- Experience of designing, staging, implementing, integrating and testing of NGN stateful Firewalls (Cisco, Fortinet, Checkpoint, Palo Alto)
- Experience of designing, staging, implementing, integrating and testing Network IPS/IDS (Cisco, Sourcefire)
- Good working knowledge of security protocols including: VPNs, IPSEC, AAA, SSL, TLS, SSH etc.
- Knowledge of Layer 2 / Layer 3 network protocols such as: Spanning Tree, QinQ, OSPF, BGP, IGRP, EIGRP, ISIS, HRSP and VRRP
- Hands on experience of LAN / WAN technologies including: Cisco, HPE, Extreme / Enterasys and Huawei desirable
- Knowledge / experience of WLAN technologies (Cisco, Aruba, Aerohive or Meraki) would be beneficial
- Experience of design, delivery & consultancy across these technologies is essential
- Experience of working in a customer facing capacity for end user customers or within a Partner model is essential
- Experience using Security Information Event Management (SIEM) and Vulnerability tools desirable.
- Knowledge of network tools such as Solarwinds desirable
- Previous experience of managing internal projects, creating statement of works (SOW) would be beneficial
- Previous experience of SIP, VOIP and voice technologies would be beneficial
- Previous experience of working with Telecoms providers such as BT, Colt, Virgin-Media, Vodafone etc. would be beneficial
- Previous experience of CRM Systems including: Salesforce, Remedy would be beneficial
- The successful candidate will be required to undergo Baseline Personnel Security Vetting Standard (BPSS) and may be required to undergo Security Clearance (SC)
If you feel you are the right candidate for the role as our D&I Engineer (Security) then please click ‘apply’ now! We’d love to hear from you
Convergence Group has an exciting opportunity for a D&I Engineer (Security) to join the team based in Solihull. You will be on a full time permanent contract, with a highly competitive salary.
The role of D&I Engineer (Security) is pivotal in implementing & delivering WAN/LAN solutions and security services for our customer base and works as part of the Network team. The focus is predominately on the design and implementation of Security solutions. Candidates will need to have knowledge/hands on experience of LAN, WAN and WLAN technologies.
Accountabilities as our D&I Engineer (Security):
- Provide design, consultancy and implementation for security services to our LAN / WAN customers as part of the D&I team within Convergence Group
- Be the subject matter expert within the D&I team for Security services and solutions
- Design, plan, stage and implement Security solutions using vendor technologies including: Cisco, Fortinet, Checkpoint, Palo Alto and Huawei
- Responsible for creating Low Level Designs (LLDs), SID (Service Initiation Document) and implementation /testing plans for Security/WLAN/LAN/WAN solutions
- Carry out pre and post installation Security/WLAN LAN/WAN surveys and audits
- Perform Out of Hours (OOH) consultancy/engineering implementation work as and when required
- Be willing and able to travel to customer locations within the UK as and when required, sometimes at short notice with overnight stay
- Implement customer solutions based on best practice experience & technical knowledge
- Assist the Pre-Sales team where the Pre-Sales engagement requires detailed technical responses for Security/WLAN/LAN/WAN solutions
- Carry out complex moves, adds and changes and collaborate with other support team members to fix network outages, misconfigurations, and complex networking issues on customers' devices
- Provide technical support to help diagnose, troubleshoot and resolve escalated issues relating to switching, routing, security, Wireless and other various network-related issues for newly delivered services
- Maintain professional working relationships with customers, vendors, suppliers and work colleagues.
- Excellent communication skills - presentation, written and verbal.
- Demonstrate detailed knowledge of customer’s environment and challenges to enhance the trusted advisor status.
- Ensure that the skills required to perform the role are kept up to date and are relevant.
- Mentor, develop and deliver training for colleagues and other technical teams in your subject matter
Our ideal D&I Engineer (Security)
- Experience of designing, staging, implementing, integrating and testing of NGN stateful Firewalls (Cisco, Fortinet, Checkpoint, Palo Alto)
- Experience of designing, staging, implementing, integrating and testing Network IPS/IDS (Cisco, Sourcefire)
- Good working knowledge of security protocols including: VPNs, IPSEC, AAA, SSL, TLS, SSH etc.
- Knowledge of Layer 2 / Layer 3 network protocols such as: Spanning Tree, QinQ, OSPF, BGP, IGRP, EIGRP, ISIS, HRSP and VRRP
- Hands on experience of LAN / WAN technologies including: Cisco, HPE, Extreme / Enterasys and Huawei desirable
- Knowledge / experience of WLAN technologies (Cisco, Aruba, Aerohive or Meraki) would be beneficial
- Experience of design, delivery & consultancy across these technologies is essential
- Experience of working in a customer facing capacity for end user customers or within a Partner model is essential
- Experience using Security Information Event Management (SIEM) and Vulnerability tools desirable.
- Knowledge of network tools such as Solarwinds desirable
- Previous experience of managing internal projects, creating statement of works (SOW) would be beneficial
- Previous experience of SIP, VOIP and voice technologies would be beneficial
- Previous experience of working with Telecoms providers such as BT, Colt, Virgin-Media, Vodafone etc. would be beneficial
- Previous experience of CRM Systems including: Salesforce, Remedy would be beneficial
- The successful candidate will be required to undergo Baseline Personnel Security Vetting Standard (BPSS) and may be required to undergo Security Clearance (SC)
If you feel you are the right candidate for the role as our D&I Engineer (Security) then please click ‘apply’ now! We’d love to hear from you
Sep 09, 2016
Convergence Group has an exciting opportunity for a D&I Engineer (Security) to join the team based in Solihull. You will be on a full time permanent contract, with a highly competitive salary.
The role of D&I Engineer (Security) is pivotal in implementing & delivering WAN/LAN solutions and security services for our customer base and works as part of the Network team. The focus is predominately on the design and implementation of Security solutions. Candidates will need to have knowledge/hands on experience of LAN, WAN and WLAN technologies.
Accountabilities as our D&I Engineer (Security):
- Provide design, consultancy and implementation for security services to our LAN / WAN customers as part of the D&I team within Convergence Group
- Be the subject matter expert within the D&I team for Security services and solutions
- Design, plan, stage and implement Security solutions using vendor technologies including: Cisco, Fortinet, Checkpoint, Palo Alto and Huawei
- Responsible for creating Low Level Designs (LLDs), SID (Service Initiation Document) and implementation /testing plans for Security/WLAN/LAN/WAN solutions
- Carry out pre and post installation Security/WLAN LAN/WAN surveys and audits
- Perform Out of Hours (OOH) consultancy/engineering implementation work as and when required
- Be willing and able to travel to customer locations within the UK as and when required, sometimes at short notice with overnight stay
- Implement customer solutions based on best practice experience & technical knowledge
- Assist the Pre-Sales team where the Pre-Sales engagement requires detailed technical responses for Security/WLAN/LAN/WAN solutions
- Carry out complex moves, adds and changes and collaborate with other support team members to fix network outages, misconfigurations, and complex networking issues on customers' devices
- Provide technical support to help diagnose, troubleshoot and resolve escalated issues relating to switching, routing, security, Wireless and other various network-related issues for newly delivered services
- Maintain professional working relationships with customers, vendors, suppliers and work colleagues.
- Excellent communication skills - presentation, written and verbal.
- Demonstrate detailed knowledge of customer’s environment and challenges to enhance the trusted advisor status.
- Ensure that the skills required to perform the role are kept up to date and are relevant.
- Mentor, develop and deliver training for colleagues and other technical teams in your subject matter
Our ideal D&I Engineer (Security)
- Experience of designing, staging, implementing, integrating and testing of NGN stateful Firewalls (Cisco, Fortinet, Checkpoint, Palo Alto)
- Experience of designing, staging, implementing, integrating and testing Network IPS/IDS (Cisco, Sourcefire)
- Good working knowledge of security protocols including: VPNs, IPSEC, AAA, SSL, TLS, SSH etc.
- Knowledge of Layer 2 / Layer 3 network protocols such as: Spanning Tree, QinQ, OSPF, BGP, IGRP, EIGRP, ISIS, HRSP and VRRP
- Hands on experience of LAN / WAN technologies including: Cisco, HPE, Extreme / Enterasys and Huawei desirable
- Knowledge / experience of WLAN technologies (Cisco, Aruba, Aerohive or Meraki) would be beneficial
- Experience of design, delivery & consultancy across these technologies is essential
- Experience of working in a customer facing capacity for end user customers or within a Partner model is essential
- Experience using Security Information Event Management (SIEM) and Vulnerability tools desirable.
- Knowledge of network tools such as Solarwinds desirable
- Previous experience of managing internal projects, creating statement of works (SOW) would be beneficial
- Previous experience of SIP, VOIP and voice technologies would be beneficial
- Previous experience of working with Telecoms providers such as BT, Colt, Virgin-Media, Vodafone etc. would be beneficial
- Previous experience of CRM Systems including: Salesforce, Remedy would be beneficial
- The successful candidate will be required to undergo Baseline Personnel Security Vetting Standard (BPSS) and may be required to undergo Security Clearance (SC)
If you feel you are the right candidate for the role as our D&I Engineer (Security) then please click ‘apply’ now! We’d love to hear from you
With an annual turnover of $19.4 billion, 9,000 locations worldwide, and awarded for the encouragement of their employees, this enterprise organisation is hiring an IT Infrastructure Product Manager.
The position will be based at their European Head Office in Egham and will be working closely with the European and Global IT teams.
As Product Manager you will be responsible for defining and managing the components and processes which support the delivery of technical products and services to the branch IT environment. Through collaboration with the Global IT teams and vendors the role will take ownership to analyse and define the various aspects of the IT products and services life cycle from end to end. This will cover areas such as product architecture and engineering, procurement, technical specifications, configuration, technical support, through to retirement and replacements.
You will also assist with establishing key performance metrics to ensure compliance of vendor and department processes, standards and procedures and to evaluate vendor performance. Following the definition of these components, processes and metrics these will assist the related IT teams to implement, manage and support the IT products and services day to day as well as serving to review and manage Vendor performance.
Regular communication with Senior Management and the Business community will be required, hence the successful candidate will demonstrate an ability to communicate technical details to a non-technical audience.
The ideal candidate will be a strong communicator, highly organized, experienced in working with Infrastructure technologies and with a background in managed IT services. The role offers excellent opportunities for the right candidate for learning, career development, training and progression within a growing organisation.
Responsibilities:
• Manage the lifecycle of technical products and services in conjunction with IT teams and Vendors; from inception through to retirement and the resulting introduction of new/replacement technologies to the IT environment
• Work with Global IT and Vendors to develop technology components and processes.
• Take ownership of specific products lines which will assist IT teams with the implementation of Infrastructure managed services
• Keep up to date with current technologies in the environment, through networking and collaboration with Global IT teams and Vendors
• Facilitate and lead meetings between IT teams and Vendors to maintain regular communications about technology/product developments to all stakeholders, Business, IT Management and Partners
• Stay current with technology developments impacting the IT environment, provide updates to stakeholders and initiate resulting needs for upgrades or changes to environment as required
• Establish key performance metrics to review and manage Vendor performance
• Create, update and maintain documentation IT products and services portfolio
• Take ownership and act as a point of escalation for lines of products/services and Infrastructure as a Service (IaaS) Programmes
• Work closely with Support teams to integrate/update the introduction of new technologies and the related support processes
·
Qualifications:
• Strong experience preferred in working with technology services
• Previous experience of Product management, managed IT services, or similar role is preferred
• Experience of working with infrastructure technologies in retail environments with multiple sites would be advantageous
• Accustomed to working in a matrix fast-paced and high pressure environment
• Good grasp of and aptitude for learning new technologies
• Proven track record of successful process/programme design and delivery
• Accustomed to Project Management processes
• Professional technology accreditation in an Infrastructure related area will be of added value
• Exceptional written and verbal communication skills. Provide subject matter expertise and demonstrate an ability to communicate technical details to a non-technical audience
• Strong leadership, consultative and interpersonal skills
• Ability to build consensus with Business, IT and Vendors
• Experience and knowledge in some of the following areas is preferred:
• Network, Cisco, WAN/LAN/WLAN, VPN, Network Security implementations
• Windows desktop, Windows Server, Terminal Services, MS Exchange, Linux, VMWare and other platforms
• Endpoint technologies, desktop/ thin clients, tablets and mobile devices
• Server hardware, storage, backup and recovery solutions
• Infrastructure systems integrations
• Cloud based solutions, Data Centres, Managed hosting solutions
• Managed Infrastructure, Infrastructure as a Service (IaaS)
• Telecoms, PBX, VoIP, SIP trunking, voice applications
• Payment solutions
• Print solutions
• Workflow/Process automation
• Digital applications and mobile solutions
• Managing technologies across multiple site environments
• Remote Working, Mobility, Citrix environments
• Disaster recovery solutions
Sep 09, 2016
With an annual turnover of $19.4 billion, 9,000 locations worldwide, and awarded for the encouragement of their employees, this enterprise organisation is hiring an IT Infrastructure Product Manager.
The position will be based at their European Head Office in Egham and will be working closely with the European and Global IT teams.
As Product Manager you will be responsible for defining and managing the components and processes which support the delivery of technical products and services to the branch IT environment. Through collaboration with the Global IT teams and vendors the role will take ownership to analyse and define the various aspects of the IT products and services life cycle from end to end. This will cover areas such as product architecture and engineering, procurement, technical specifications, configuration, technical support, through to retirement and replacements.
You will also assist with establishing key performance metrics to ensure compliance of vendor and department processes, standards and procedures and to evaluate vendor performance. Following the definition of these components, processes and metrics these will assist the related IT teams to implement, manage and support the IT products and services day to day as well as serving to review and manage Vendor performance.
Regular communication with Senior Management and the Business community will be required, hence the successful candidate will demonstrate an ability to communicate technical details to a non-technical audience.
The ideal candidate will be a strong communicator, highly organized, experienced in working with Infrastructure technologies and with a background in managed IT services. The role offers excellent opportunities for the right candidate for learning, career development, training and progression within a growing organisation.
Responsibilities:
• Manage the lifecycle of technical products and services in conjunction with IT teams and Vendors; from inception through to retirement and the resulting introduction of new/replacement technologies to the IT environment
• Work with Global IT and Vendors to develop technology components and processes.
• Take ownership of specific products lines which will assist IT teams with the implementation of Infrastructure managed services
• Keep up to date with current technologies in the environment, through networking and collaboration with Global IT teams and Vendors
• Facilitate and lead meetings between IT teams and Vendors to maintain regular communications about technology/product developments to all stakeholders, Business, IT Management and Partners
• Stay current with technology developments impacting the IT environment, provide updates to stakeholders and initiate resulting needs for upgrades or changes to environment as required
• Establish key performance metrics to review and manage Vendor performance
• Create, update and maintain documentation IT products and services portfolio
• Take ownership and act as a point of escalation for lines of products/services and Infrastructure as a Service (IaaS) Programmes
• Work closely with Support teams to integrate/update the introduction of new technologies and the related support processes
·
Qualifications:
• Strong experience preferred in working with technology services
• Previous experience of Product management, managed IT services, or similar role is preferred
• Experience of working with infrastructure technologies in retail environments with multiple sites would be advantageous
• Accustomed to working in a matrix fast-paced and high pressure environment
• Good grasp of and aptitude for learning new technologies
• Proven track record of successful process/programme design and delivery
• Accustomed to Project Management processes
• Professional technology accreditation in an Infrastructure related area will be of added value
• Exceptional written and verbal communication skills. Provide subject matter expertise and demonstrate an ability to communicate technical details to a non-technical audience
• Strong leadership, consultative and interpersonal skills
• Ability to build consensus with Business, IT and Vendors
• Experience and knowledge in some of the following areas is preferred:
• Network, Cisco, WAN/LAN/WLAN, VPN, Network Security implementations
• Windows desktop, Windows Server, Terminal Services, MS Exchange, Linux, VMWare and other platforms
• Endpoint technologies, desktop/ thin clients, tablets and mobile devices
• Server hardware, storage, backup and recovery solutions
• Infrastructure systems integrations
• Cloud based solutions, Data Centres, Managed hosting solutions
• Managed Infrastructure, Infrastructure as a Service (IaaS)
• Telecoms, PBX, VoIP, SIP trunking, voice applications
• Payment solutions
• Print solutions
• Workflow/Process automation
• Digital applications and mobile solutions
• Managing technologies across multiple site environments
• Remote Working, Mobility, Citrix environments
• Disaster recovery solutions
Senior IP Network Engineer
Job Type: Permanent
Location: Dudley, West Midlands
Salary: £35,000 to £45,000 + Benefits
Start Date: ASAP
As a Senior IP Network Engineer / Network Architect you will be working as part of a team to design, configure, manage and support core network services and devices for clients, including provisioning and support of services along with ongoing network development in terms of growth, product evaluation and network functionality.
Key Personal Skills
* An outgoing individual who is confident working alone or within a team environment.
* A confident and effective communicator with people from all levels and backgrounds.
* A good organiser, able to work well under pressure and to tight deadlines.
* Flexible and quick to respond to changing working demands.
* Excellent numerical and analytical skills.
Key Technical Skills
Networking: Cisco IOS, LAN/WAN, TCP/IP, UDP, VLANS, QoS, Etherchannel, ACL, NAT/PAT, DHCP, DNS, IPv4, HSRP, Spanning Tree, VPNs, SSL, SIP, Wireshark.
Hardware Experience: Routers: Cisco, DrayTek, Netgear
Switches (Layer 2/3): Cisco, Meraki, HP, Netgear
Wireless: Cisco, Meraki, Huawei
Firewalls: Cisco ASA, Fortinet, DrayTek
Software: Windows Server 2003/2008/2012, Desktop XP/7/8. Full Office suite including Visio and Project.
Project Management: PRINCE2 Methodology. Planning & Pre-Sales Consultancy, Risk Management, Stakeholder Communication & Management, Reporting, Budgets & Resource Management, BAU Handover.
Working as a Senior IP Network Engineer / Network Architect you will be involved in;
* Installing voice and data networks for business customers, including pre-sales consultancy, project management and BAU support (remote and onsite).
* Responsibility for designing and delivering multi-site MPLS VPN solutions carrying both voice and data traffic.
* Managing multiple installations at any one time, with each project duration ranging from 1 week to 9 months. Managing each project from initial order through to completion.
* Configuring switches, routers & firewalls to support converged voice and data networks
* Implementing and supporting Next Generation Firewalls to provide network and data security against internal and external threats.
* Supporting customers with their site to site VPNs and VOIP links, including SIP Trunks.
* Provisioning and supporting ADSL/FTTC/EFM/Fibre Ethernet circuits, liaising with 3rd Party carriers both for project and support purposes, and utilising escalation processes when required.
* Providing desktop/server support for internal users and external customers.
* Day to day delegation to and monitoring of a network engineer and other members of the Service Delivery Team.
The role will suit individuals currently working as a Senior IP Network Engineer, Voice and Data Engineer, Network Architect, Comms Engineer, Telecoms Engineer and be living within a commutable distance of Dudley, Wolverhampton, Halesowen, Birmingham, Stourbridge, Walsall or be willing to relocate.
Please forward your CV by clicking Apply Now!
With over 25 years of experience System Recruitment offers excellence in Permanent and Contract recruitment in a wide range of industry sectors. Though we are a generalist agency, a particular strength of ours lies in Information Technology including Technical, Sales and Managerial positions. We are able to tailor our approach to your needs in order to work effectively with you and provide real value
Sep 09, 2016
Senior IP Network Engineer
Job Type: Permanent
Location: Dudley, West Midlands
Salary: £35,000 to £45,000 + Benefits
Start Date: ASAP
As a Senior IP Network Engineer / Network Architect you will be working as part of a team to design, configure, manage and support core network services and devices for clients, including provisioning and support of services along with ongoing network development in terms of growth, product evaluation and network functionality.
Key Personal Skills
* An outgoing individual who is confident working alone or within a team environment.
* A confident and effective communicator with people from all levels and backgrounds.
* A good organiser, able to work well under pressure and to tight deadlines.
* Flexible and quick to respond to changing working demands.
* Excellent numerical and analytical skills.
Key Technical Skills
Networking: Cisco IOS, LAN/WAN, TCP/IP, UDP, VLANS, QoS, Etherchannel, ACL, NAT/PAT, DHCP, DNS, IPv4, HSRP, Spanning Tree, VPNs, SSL, SIP, Wireshark.
Hardware Experience: Routers: Cisco, DrayTek, Netgear
Switches (Layer 2/3): Cisco, Meraki, HP, Netgear
Wireless: Cisco, Meraki, Huawei
Firewalls: Cisco ASA, Fortinet, DrayTek
Software: Windows Server 2003/2008/2012, Desktop XP/7/8. Full Office suite including Visio and Project.
Project Management: PRINCE2 Methodology. Planning & Pre-Sales Consultancy, Risk Management, Stakeholder Communication & Management, Reporting, Budgets & Resource Management, BAU Handover.
Working as a Senior IP Network Engineer / Network Architect you will be involved in;
* Installing voice and data networks for business customers, including pre-sales consultancy, project management and BAU support (remote and onsite).
* Responsibility for designing and delivering multi-site MPLS VPN solutions carrying both voice and data traffic.
* Managing multiple installations at any one time, with each project duration ranging from 1 week to 9 months. Managing each project from initial order through to completion.
* Configuring switches, routers & firewalls to support converged voice and data networks
* Implementing and supporting Next Generation Firewalls to provide network and data security against internal and external threats.
* Supporting customers with their site to site VPNs and VOIP links, including SIP Trunks.
* Provisioning and supporting ADSL/FTTC/EFM/Fibre Ethernet circuits, liaising with 3rd Party carriers both for project and support purposes, and utilising escalation processes when required.
* Providing desktop/server support for internal users and external customers.
* Day to day delegation to and monitoring of a network engineer and other members of the Service Delivery Team.
The role will suit individuals currently working as a Senior IP Network Engineer, Voice and Data Engineer, Network Architect, Comms Engineer, Telecoms Engineer and be living within a commutable distance of Dudley, Wolverhampton, Halesowen, Birmingham, Stourbridge, Walsall or be willing to relocate.
Please forward your CV by clicking Apply Now!
With over 25 years of experience System Recruitment offers excellence in Permanent and Contract recruitment in a wide range of industry sectors. Though we are a generalist agency, a particular strength of ours lies in Information Technology including Technical, Sales and Managerial positions. We are able to tailor our approach to your needs in order to work effectively with you and provide real value
Convergence Group has an exciting opportunity for a D&I Engineer (Security) to join the team based in Solihull. You will be on a full time permanent contract, with a highly competitive salary.
The role of D&I Engineer (Security) is pivotal in implementing & delivering WAN/LAN solutions and security services for our customer base and works as part of the Network team. The focus is predominately on the design and implementation of Security solutions. Candidates will need to have knowledge/hands on experience of LAN, WAN and WLAN technologies.
Accountabilities as our D&I Engineer (Security):
- Provide design, consultancy and implementation for security services to our LAN / WAN customers as part of the D&I team within Convergence Group
- Be the subject matter expert within the D&I team for Security services and solutions
- Design, plan, stage and implement Security solutions using vendor technologies including: Cisco, Fortinet, Checkpoint, Palo Alto and Huawei
- Responsible for creating Low Level Designs (LLDs), SID (Service Initiation Document) and implementation /testing plans for Security/WLAN/LAN/WAN solutions
- Carry out pre and post installation Security/WLAN LAN/WAN surveys and audits
- Perform Out of Hours (OOH) consultancy/engineering implementation work as and when required
- Be willing and able to travel to customer locations within the UK as and when required, sometimes at short notice with overnight stay
- Implement customer solutions based on best practice experience & technical knowledge
- Assist the Pre-Sales team where the Pre-Sales engagement requires detailed technical responses for Security/WLAN/LAN/WAN solutions
- Carry out complex moves, adds and changes and collaborate with other support team members to fix network outages, misconfigurations, and complex networking issues on customers' devices
- Provide technical support to help diagnose, troubleshoot and resolve escalated issues relating to switching, routing, security, Wireless and other various network-related issues for newly delivered services
- Maintain professional working relationships with customers, vendors, suppliers and work colleagues.
- Excellent communication skills - presentation, written and verbal.
- Demonstrate detailed knowledge of customer’s environment and challenges to enhance the trusted advisor status.
- Ensure that the skills required to perform the role are kept up to date and are relevant.
- Mentor, develop and deliver training for colleagues and other technical teams in your subject matter
Our ideal D&I Engineer (Security)
- Experience of designing, staging, implementing, integrating and testing of NGN stateful Firewalls (Cisco, Fortinet, Checkpoint, Palo Alto)
- Experience of designing, staging, implementing, integrating and testing Network IPS/IDS (Cisco, Sourcefire)
- Good working knowledge of security protocols including: VPNs, IPSEC, AAA, SSL, TLS, SSH etc.
- Knowledge of Layer 2 / Layer 3 network protocols such as: Spanning Tree, QinQ, OSPF, BGP, IGRP, EIGRP, ISIS, HRSP and VRRP
- Hands on experience of LAN / WAN technologies including: Cisco, HPE, Extreme / Enterasys and Huawei desirable
- Knowledge / experience of WLAN technologies (Cisco, Aruba, Aerohive or Meraki) would be beneficial
- Experience of design, delivery & consultancy across these technologies is essential
- Experience of working in a customer facing capacity for end user customers or within a Partner model is essential
- Experience using Security Information Event Management (SIEM) and Vulnerability tools desirable.
- Knowledge of network tools such as Solarwinds desirable
- Previous experience of managing internal projects, creating statement of works (SOW) would be beneficial
- Previous experience of SIP, VOIP and voice technologies would be beneficial
- Previous experience of working with Telecoms providers such as BT, Colt, Virgin-Media, Vodafone etc. would be beneficial
- Previous experience of CRM Systems including: Salesforce, Remedy would be beneficial
- The successful candidate will be required to undergo Baseline Personnel Security Vetting Standard (BPSS) and may be required to undergo Security Clearance (SC)
If you feel you are the right candidate for the role as our D&I Engineer (Security) then please click ‘apply’ now! We’d love to hear from you
Sep 09, 2016
Convergence Group has an exciting opportunity for a D&I Engineer (Security) to join the team based in Solihull. You will be on a full time permanent contract, with a highly competitive salary.
The role of D&I Engineer (Security) is pivotal in implementing & delivering WAN/LAN solutions and security services for our customer base and works as part of the Network team. The focus is predominately on the design and implementation of Security solutions. Candidates will need to have knowledge/hands on experience of LAN, WAN and WLAN technologies.
Accountabilities as our D&I Engineer (Security):
- Provide design, consultancy and implementation for security services to our LAN / WAN customers as part of the D&I team within Convergence Group
- Be the subject matter expert within the D&I team for Security services and solutions
- Design, plan, stage and implement Security solutions using vendor technologies including: Cisco, Fortinet, Checkpoint, Palo Alto and Huawei
- Responsible for creating Low Level Designs (LLDs), SID (Service Initiation Document) and implementation /testing plans for Security/WLAN/LAN/WAN solutions
- Carry out pre and post installation Security/WLAN LAN/WAN surveys and audits
- Perform Out of Hours (OOH) consultancy/engineering implementation work as and when required
- Be willing and able to travel to customer locations within the UK as and when required, sometimes at short notice with overnight stay
- Implement customer solutions based on best practice experience & technical knowledge
- Assist the Pre-Sales team where the Pre-Sales engagement requires detailed technical responses for Security/WLAN/LAN/WAN solutions
- Carry out complex moves, adds and changes and collaborate with other support team members to fix network outages, misconfigurations, and complex networking issues on customers' devices
- Provide technical support to help diagnose, troubleshoot and resolve escalated issues relating to switching, routing, security, Wireless and other various network-related issues for newly delivered services
- Maintain professional working relationships with customers, vendors, suppliers and work colleagues.
- Excellent communication skills - presentation, written and verbal.
- Demonstrate detailed knowledge of customer’s environment and challenges to enhance the trusted advisor status.
- Ensure that the skills required to perform the role are kept up to date and are relevant.
- Mentor, develop and deliver training for colleagues and other technical teams in your subject matter
Our ideal D&I Engineer (Security)
- Experience of designing, staging, implementing, integrating and testing of NGN stateful Firewalls (Cisco, Fortinet, Checkpoint, Palo Alto)
- Experience of designing, staging, implementing, integrating and testing Network IPS/IDS (Cisco, Sourcefire)
- Good working knowledge of security protocols including: VPNs, IPSEC, AAA, SSL, TLS, SSH etc.
- Knowledge of Layer 2 / Layer 3 network protocols such as: Spanning Tree, QinQ, OSPF, BGP, IGRP, EIGRP, ISIS, HRSP and VRRP
- Hands on experience of LAN / WAN technologies including: Cisco, HPE, Extreme / Enterasys and Huawei desirable
- Knowledge / experience of WLAN technologies (Cisco, Aruba, Aerohive or Meraki) would be beneficial
- Experience of design, delivery & consultancy across these technologies is essential
- Experience of working in a customer facing capacity for end user customers or within a Partner model is essential
- Experience using Security Information Event Management (SIEM) and Vulnerability tools desirable.
- Knowledge of network tools such as Solarwinds desirable
- Previous experience of managing internal projects, creating statement of works (SOW) would be beneficial
- Previous experience of SIP, VOIP and voice technologies would be beneficial
- Previous experience of working with Telecoms providers such as BT, Colt, Virgin-Media, Vodafone etc. would be beneficial
- Previous experience of CRM Systems including: Salesforce, Remedy would be beneficial
- The successful candidate will be required to undergo Baseline Personnel Security Vetting Standard (BPSS) and may be required to undergo Security Clearance (SC)
If you feel you are the right candidate for the role as our D&I Engineer (Security) then please click ‘apply’ now! We’d love to hear from you