Robert Walters is working in partnership with an award-winning national MSP. With a long standing 20-year history, they are experts in developing cutting edge expertise across, Cloud, Cyber Security, Infrastructure, Workspace and Managed Service Solutions. Due to extensive growth and client acquisitions, they are keen to appoint multiple (Home Based) Senior Technical Support Engineers, paying up to £55,000 with a home-based model. As an experienced Senior Technical Support Engineer, you will help support customers environments, resolving escalated issues as well as developing customer environments and delivering project works. Senior Technical Support Engineer (Home Based): Duties Support varied clients across both private and public sector Support, maintain and troubleshoot - Windows, AD, SQL solutions Support, maintain and troubleshoot - VMware, HyperV Support, maintain and troubleshoot - Cloud based solutions Support, maintain and troubleshoot - Citrix XenApp, XenDesktop Support, define and implement secure configurations Measure/Troubleshoot systems performance and security Create technical documentation Act as technical lead for subset of customers Technical resource on customer projects Senior Technical Support Engineer (Home Based): Experience Supporting on prem and cloud hosted solutions Supporting Citrix XenApp and XenDesktop solutions Strong knowledge of Active Directory, Group Policy Deploying Azure and O365 solutions Understanding of VMware vSphere and Hyper-V Experience of Google Cloud Platforms (GCP) Certifications in any of the following: (CCP) Citrix Certified Professional for Virtualisation AZ 104/ AZ305/ AZ500/ MCITP or equivalent Citrix Certified Associate of networking MS Azure Certification above AZ900 VMware Certified Professional for Data Centre Virtualisation Security Focused Certification ITIL Foundation The permanent opportunity for a Senior Technical Support Engineer (Home Based) will pay a salary range up to £55,000 plus benefits. This is an opportunity to join an industry market leader that has grown year on year. For further information, please apply with an updated CV and reach out to Ajay Hayre on or Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
May 01, 2024
Full time
Robert Walters is working in partnership with an award-winning national MSP. With a long standing 20-year history, they are experts in developing cutting edge expertise across, Cloud, Cyber Security, Infrastructure, Workspace and Managed Service Solutions. Due to extensive growth and client acquisitions, they are keen to appoint multiple (Home Based) Senior Technical Support Engineers, paying up to £55,000 with a home-based model. As an experienced Senior Technical Support Engineer, you will help support customers environments, resolving escalated issues as well as developing customer environments and delivering project works. Senior Technical Support Engineer (Home Based): Duties Support varied clients across both private and public sector Support, maintain and troubleshoot - Windows, AD, SQL solutions Support, maintain and troubleshoot - VMware, HyperV Support, maintain and troubleshoot - Cloud based solutions Support, maintain and troubleshoot - Citrix XenApp, XenDesktop Support, define and implement secure configurations Measure/Troubleshoot systems performance and security Create technical documentation Act as technical lead for subset of customers Technical resource on customer projects Senior Technical Support Engineer (Home Based): Experience Supporting on prem and cloud hosted solutions Supporting Citrix XenApp and XenDesktop solutions Strong knowledge of Active Directory, Group Policy Deploying Azure and O365 solutions Understanding of VMware vSphere and Hyper-V Experience of Google Cloud Platforms (GCP) Certifications in any of the following: (CCP) Citrix Certified Professional for Virtualisation AZ 104/ AZ305/ AZ500/ MCITP or equivalent Citrix Certified Associate of networking MS Azure Certification above AZ900 VMware Certified Professional for Data Centre Virtualisation Security Focused Certification ITIL Foundation The permanent opportunity for a Senior Technical Support Engineer (Home Based) will pay a salary range up to £55,000 plus benefits. This is an opportunity to join an industry market leader that has grown year on year. For further information, please apply with an updated CV and reach out to Ajay Hayre on or Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
An exciting opportunity has become available for a 3rd Line Support Engineer to join a dynamic and unified team within a well-established Managed Service Provider. This opportunity has become available due to growth within the business and internal promotions. So our client is seeking a motivated and professional engineer who tenaciously pursues the resolution of complex technical issues. Location - Bristol Salary - Circa £40,000 + Bonus + Benefits + Hybrid working (2-3 days from home). Job type - Permanent Working Hours - Mon - Fri (37.5 hours per week) Key Skills required for a 3rd Line Engineer: At least 2 years experience working as a 3rd Line Support Engineer. Self-motivated and bring enthusiasm toward continuous improvement and innovation. Experience working for an MSP would be a huge advantage but this is not essential. University Degree in an IT field (2:2 and above) or Microsoft Associate Level Certification. Must be able to demonstrate success in the autonomous resolution of complex tickets at a 3rd Line level which involves: Microsoft 365 and Modern Workplace deployments (Email, SharePoint Online, OneDrive, Intune, Entra ID, Microsoft Teams, Security) Maintaining & troubleshooting typical Windows server roles (Active Directory, Hyper-V, DHCP, DNS, DFSR, SQL, IIS) Maintaining & troubleshooting Backup/Replication environments Maintaining & troubleshooting (L2/L3) network infrastructure Windows client OS rollouts and upgrades Supported Technologies: Any experience or knowledge of the following would be desirable: Client Operating Systems: Supported Microsoft Windows Operating Systems, Mac OSX, Linux clients. Server Operating Systems: Windows Server 2016, 2019, 2022, Hyper-V Server & Windows Server Core Cloud technologies: M365 (Entra ID, Exchange Online, Teams, SharePoint Online, Intune, Teams Calling), Azure SaaS and IaaS Servers: Active Directory + other Microsoft stack products, Entra Connect, SQL, IIS Security: Cyber Essentials, EDR Solutions, Azure MFA, AuthPoint MFA Virtualisation: Hyper-V Software: Microsoft SQL Server, Hornet VM Backup, MS Office (2016+), Sage Accounts 50/200/variants Networking & Hardware: WatchGuard, Draytek, Managed L2/L3 Switches, HPE Servers, Wired & WiFi networks, UPS + server peripherals of any kind Domains: Domain names, SSLs, DNS + nameservers Connectivity: Leased lines + ethernet, FTTC/ SoGEA/FTTP. As a 3rd Line IT Engineer, you will be a fundamental part of the Service Desk Team, focusing on the resolution of complex technical issues escalated from the Service Desk. Key responsibilities for a Senior IT Support Engineer : Provide 3rd line escalations to the Service Desk engineers and clients. Work with the Service Desk colleagues as a point of escalation. Take ownership of problems through to resolution. Act as a point of escalation for the Professional Services team. Assist with client onboarding. You will work alongside colleagues in the Professional Services Team to assist with escalations which may arise during the delivery of projects. The role will involve a mix of office and home-based working, in addition to occasional onsite client activity. In return, you will be entitled to employee benefits such as the following: Salary of circa £40,000. Yearly bonus up to 10% (depending on performance). Regular reviews and 1-2-1s throughout the year provide the opportunity to ensure you are on or ahead of target with continuous professional development. Hybrid working (2-3 days from home) Enhanced Maternity & Paternity pay Regular social events Budget for relevant exams and certifications. Perks Portal and much more! So, if you are a 3rd Line Engineer and would like to join an innovative company that looks after its staff and continuously focuses on driving the business forward, then please apply now! In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with Judge Recruitment for as long as is necessary to process your application. Please see our Privacy Notice on our website for more information.
May 01, 2024
Full time
An exciting opportunity has become available for a 3rd Line Support Engineer to join a dynamic and unified team within a well-established Managed Service Provider. This opportunity has become available due to growth within the business and internal promotions. So our client is seeking a motivated and professional engineer who tenaciously pursues the resolution of complex technical issues. Location - Bristol Salary - Circa £40,000 + Bonus + Benefits + Hybrid working (2-3 days from home). Job type - Permanent Working Hours - Mon - Fri (37.5 hours per week) Key Skills required for a 3rd Line Engineer: At least 2 years experience working as a 3rd Line Support Engineer. Self-motivated and bring enthusiasm toward continuous improvement and innovation. Experience working for an MSP would be a huge advantage but this is not essential. University Degree in an IT field (2:2 and above) or Microsoft Associate Level Certification. Must be able to demonstrate success in the autonomous resolution of complex tickets at a 3rd Line level which involves: Microsoft 365 and Modern Workplace deployments (Email, SharePoint Online, OneDrive, Intune, Entra ID, Microsoft Teams, Security) Maintaining & troubleshooting typical Windows server roles (Active Directory, Hyper-V, DHCP, DNS, DFSR, SQL, IIS) Maintaining & troubleshooting Backup/Replication environments Maintaining & troubleshooting (L2/L3) network infrastructure Windows client OS rollouts and upgrades Supported Technologies: Any experience or knowledge of the following would be desirable: Client Operating Systems: Supported Microsoft Windows Operating Systems, Mac OSX, Linux clients. Server Operating Systems: Windows Server 2016, 2019, 2022, Hyper-V Server & Windows Server Core Cloud technologies: M365 (Entra ID, Exchange Online, Teams, SharePoint Online, Intune, Teams Calling), Azure SaaS and IaaS Servers: Active Directory + other Microsoft stack products, Entra Connect, SQL, IIS Security: Cyber Essentials, EDR Solutions, Azure MFA, AuthPoint MFA Virtualisation: Hyper-V Software: Microsoft SQL Server, Hornet VM Backup, MS Office (2016+), Sage Accounts 50/200/variants Networking & Hardware: WatchGuard, Draytek, Managed L2/L3 Switches, HPE Servers, Wired & WiFi networks, UPS + server peripherals of any kind Domains: Domain names, SSLs, DNS + nameservers Connectivity: Leased lines + ethernet, FTTC/ SoGEA/FTTP. As a 3rd Line IT Engineer, you will be a fundamental part of the Service Desk Team, focusing on the resolution of complex technical issues escalated from the Service Desk. Key responsibilities for a Senior IT Support Engineer : Provide 3rd line escalations to the Service Desk engineers and clients. Work with the Service Desk colleagues as a point of escalation. Take ownership of problems through to resolution. Act as a point of escalation for the Professional Services team. Assist with client onboarding. You will work alongside colleagues in the Professional Services Team to assist with escalations which may arise during the delivery of projects. The role will involve a mix of office and home-based working, in addition to occasional onsite client activity. In return, you will be entitled to employee benefits such as the following: Salary of circa £40,000. Yearly bonus up to 10% (depending on performance). Regular reviews and 1-2-1s throughout the year provide the opportunity to ensure you are on or ahead of target with continuous professional development. Hybrid working (2-3 days from home) Enhanced Maternity & Paternity pay Regular social events Budget for relevant exams and certifications. Perks Portal and much more! So, if you are a 3rd Line Engineer and would like to join an innovative company that looks after its staff and continuously focuses on driving the business forward, then please apply now! In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with Judge Recruitment for as long as is necessary to process your application. Please see our Privacy Notice on our website for more information.
Robert Walters is working in partnership with an award-winning national MSP. With a long standing 20-year history, they are experts in developing cutting edge expertise across, Cloud, Cyber Security, Infrastructure, Workspace and Managed Service Solutions. Due to extensive growth and client acquisitions, they are keen to appoint multiple (Home Based) Senior Technical Support Engineers, paying up to £55,000 with a home-based model. As an experienced Senior Technical Support Engineer, you will help support customers environments, resolving escalated issues as well as developing customer environments and delivering project works. Senior Technical Support Engineer (Home Based): Duties Support varied clients across both private and public sector Support, maintain and troubleshoot - Windows, AD, SQL solutions Support, maintain and troubleshoot - VMware, HyperV Support, maintain and troubleshoot - Cloud based solutions Support, maintain and troubleshoot - Citrix XenApp, XenDesktop Support, define and implement secure configurations Measure/Troubleshoot systems performance and security Create technical documentation Act as technical lead for subset of customers Technical resource on customer projects Senior Technical Support Engineer (Home Based): Experience Supporting on prem and cloud hosted solutions Supporting Citrix XenApp and XenDesktop solutions Strong knowledge of Active Directory, Group Policy Deploying Azure and O365 solutions Understanding of VMware vSphere and Hyper-V Experience of Google Cloud Platforms (GCP) Certifications in any of the following: (CCP) Citrix Certified Professional for Virtualisation AZ 104/ AZ305/ AZ500/ MCITP or equivalent Citrix Certified Associate of networking MS Azure Certification above AZ900 VMware Certified Professional for Data Centre Virtualisation Security Focused Certification ITIL Foundation The permanent opportunity for a Senior Technical Support Engineer (Home Based) will pay a salary range up to £55,000 plus benefits. This is an opportunity to join an industry market leader that has grown year on year. For further information, please apply with an updated CV and reach out to Ajay Hayre on or Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
May 01, 2024
Full time
Robert Walters is working in partnership with an award-winning national MSP. With a long standing 20-year history, they are experts in developing cutting edge expertise across, Cloud, Cyber Security, Infrastructure, Workspace and Managed Service Solutions. Due to extensive growth and client acquisitions, they are keen to appoint multiple (Home Based) Senior Technical Support Engineers, paying up to £55,000 with a home-based model. As an experienced Senior Technical Support Engineer, you will help support customers environments, resolving escalated issues as well as developing customer environments and delivering project works. Senior Technical Support Engineer (Home Based): Duties Support varied clients across both private and public sector Support, maintain and troubleshoot - Windows, AD, SQL solutions Support, maintain and troubleshoot - VMware, HyperV Support, maintain and troubleshoot - Cloud based solutions Support, maintain and troubleshoot - Citrix XenApp, XenDesktop Support, define and implement secure configurations Measure/Troubleshoot systems performance and security Create technical documentation Act as technical lead for subset of customers Technical resource on customer projects Senior Technical Support Engineer (Home Based): Experience Supporting on prem and cloud hosted solutions Supporting Citrix XenApp and XenDesktop solutions Strong knowledge of Active Directory, Group Policy Deploying Azure and O365 solutions Understanding of VMware vSphere and Hyper-V Experience of Google Cloud Platforms (GCP) Certifications in any of the following: (CCP) Citrix Certified Professional for Virtualisation AZ 104/ AZ305/ AZ500/ MCITP or equivalent Citrix Certified Associate of networking MS Azure Certification above AZ900 VMware Certified Professional for Data Centre Virtualisation Security Focused Certification ITIL Foundation The permanent opportunity for a Senior Technical Support Engineer (Home Based) will pay a salary range up to £55,000 plus benefits. This is an opportunity to join an industry market leader that has grown year on year. For further information, please apply with an updated CV and reach out to Ajay Hayre on or Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Robert Walters is working in partnership with an award-winning national MSP. With a long standing 20-year history, they are experts in developing cutting edge expertise across, Cloud, Cyber Security, Infrastructure, Workspace and Managed Service Solutions. Due to extensive growth and client acquisitions, they are keen to appoint multiple (Home Based) Senior Technical Support Engineers, paying up to £55,000 with a home-based model. As an experienced Senior Technical Support Engineer, you will help support customers environments, resolving escalated issues as well as developing customer environments and delivering project works. Senior Technical Support Engineer (Home Based): Duties Support varied clients across both private and public sector Support, maintain and troubleshoot - Windows, AD, SQL solutions Support, maintain and troubleshoot - VMware, HyperV Support, maintain and troubleshoot - Cloud based solutions Support, maintain and troubleshoot - Citrix XenApp, XenDesktop Support, define and implement secure configurations Measure/Troubleshoot systems performance and security Create technical documentation Act as technical lead for subset of customers Technical resource on customer projects Senior Technical Support Engineer (Home Based): Experience Supporting on prem and cloud hosted solutions Supporting Citrix XenApp and XenDesktop solutions Strong knowledge of Active Directory, Group Policy Deploying Azure and O365 solutions Understanding of VMware vSphere and Hyper-V Experience of Google Cloud Platforms (GCP) Certifications in any of the following: (CCP) Citrix Certified Professional for Virtualisation AZ 104/AZ305/AZ500/MCITP or equivalent Citrix Certified Associate of networking MS Azure Certification above AZ900 VMware Certified Professional for Data Centre Virtualisation Security Focused Certification ITIL Foundation The permanent opportunity for a Senior Technical Support Engineer (Home Based) will pay a salary range up to £55,000 plus benefits. This is an opportunity to join an industry market leader that has grown year on year. For further information, please apply with an updated CV and reach out to Ajay Hayre on (see below) Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
May 01, 2024
Full time
Robert Walters is working in partnership with an award-winning national MSP. With a long standing 20-year history, they are experts in developing cutting edge expertise across, Cloud, Cyber Security, Infrastructure, Workspace and Managed Service Solutions. Due to extensive growth and client acquisitions, they are keen to appoint multiple (Home Based) Senior Technical Support Engineers, paying up to £55,000 with a home-based model. As an experienced Senior Technical Support Engineer, you will help support customers environments, resolving escalated issues as well as developing customer environments and delivering project works. Senior Technical Support Engineer (Home Based): Duties Support varied clients across both private and public sector Support, maintain and troubleshoot - Windows, AD, SQL solutions Support, maintain and troubleshoot - VMware, HyperV Support, maintain and troubleshoot - Cloud based solutions Support, maintain and troubleshoot - Citrix XenApp, XenDesktop Support, define and implement secure configurations Measure/Troubleshoot systems performance and security Create technical documentation Act as technical lead for subset of customers Technical resource on customer projects Senior Technical Support Engineer (Home Based): Experience Supporting on prem and cloud hosted solutions Supporting Citrix XenApp and XenDesktop solutions Strong knowledge of Active Directory, Group Policy Deploying Azure and O365 solutions Understanding of VMware vSphere and Hyper-V Experience of Google Cloud Platforms (GCP) Certifications in any of the following: (CCP) Citrix Certified Professional for Virtualisation AZ 104/AZ305/AZ500/MCITP or equivalent Citrix Certified Associate of networking MS Azure Certification above AZ900 VMware Certified Professional for Data Centre Virtualisation Security Focused Certification ITIL Foundation The permanent opportunity for a Senior Technical Support Engineer (Home Based) will pay a salary range up to £55,000 plus benefits. This is an opportunity to join an industry market leader that has grown year on year. For further information, please apply with an updated CV and reach out to Ajay Hayre on (see below) Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Robert Walters is working in partnership with an award-winning national MSP. With a long standing 20-year history, they are experts in developing cutting edge expertise across, Cloud, Cyber Security, Infrastructure, Workspace and Managed Service Solutions. Due to extensive growth and client acquisitions, they are keen to appoint multiple (Home Based) Senior Technical Support Engineers, paying up to £55,000 with a home-based model. As an experienced Senior Technical Support Engineer, you will help support customers environments, resolving escalated issues as well as developing customer environments and delivering project works. Senior Technical Support Engineer (Home Based): Duties Support varied clients across both private and public sector Support, maintain and troubleshoot - Windows, AD, SQL solutions Support, maintain and troubleshoot - VMware, HyperV Support, maintain and troubleshoot - Cloud based solutions Support, maintain and troubleshoot - Citrix XenApp, XenDesktop Support, define and implement secure configurations Measure/Troubleshoot systems performance and security Create technical documentation Act as technical lead for subset of customers Technical resource on customer projects Senior Technical Support Engineer (Home Based): Experience Supporting on prem and cloud hosted solutions Supporting Citrix XenApp and XenDesktop solutions Strong knowledge of Active Directory, Group Policy Deploying Azure and O365 solutions Understanding of VMware vSphere and Hyper-V Experience of Google Cloud Platforms (GCP) Certifications in any of the following: (CCP) Citrix Certified Professional for Virtualisation AZ 104/AZ305/AZ500/MCITP or equivalent Citrix Certified Associate of networking MS Azure Certification above AZ900 VMware Certified Professional for Data Centre Virtualisation Security Focused Certification ITIL Foundation The permanent opportunity for a Senior Technical Support Engineer (Home Based) will pay a salary range up to £55,000 plus benefits. This is an opportunity to join an industry market leader that has grown year on year. For further information, please apply with an updated CV and reach out to Ajay Hayre on (see below) Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
May 01, 2024
Full time
Robert Walters is working in partnership with an award-winning national MSP. With a long standing 20-year history, they are experts in developing cutting edge expertise across, Cloud, Cyber Security, Infrastructure, Workspace and Managed Service Solutions. Due to extensive growth and client acquisitions, they are keen to appoint multiple (Home Based) Senior Technical Support Engineers, paying up to £55,000 with a home-based model. As an experienced Senior Technical Support Engineer, you will help support customers environments, resolving escalated issues as well as developing customer environments and delivering project works. Senior Technical Support Engineer (Home Based): Duties Support varied clients across both private and public sector Support, maintain and troubleshoot - Windows, AD, SQL solutions Support, maintain and troubleshoot - VMware, HyperV Support, maintain and troubleshoot - Cloud based solutions Support, maintain and troubleshoot - Citrix XenApp, XenDesktop Support, define and implement secure configurations Measure/Troubleshoot systems performance and security Create technical documentation Act as technical lead for subset of customers Technical resource on customer projects Senior Technical Support Engineer (Home Based): Experience Supporting on prem and cloud hosted solutions Supporting Citrix XenApp and XenDesktop solutions Strong knowledge of Active Directory, Group Policy Deploying Azure and O365 solutions Understanding of VMware vSphere and Hyper-V Experience of Google Cloud Platforms (GCP) Certifications in any of the following: (CCP) Citrix Certified Professional for Virtualisation AZ 104/AZ305/AZ500/MCITP or equivalent Citrix Certified Associate of networking MS Azure Certification above AZ900 VMware Certified Professional for Data Centre Virtualisation Security Focused Certification ITIL Foundation The permanent opportunity for a Senior Technical Support Engineer (Home Based) will pay a salary range up to £55,000 plus benefits. This is an opportunity to join an industry market leader that has grown year on year. For further information, please apply with an updated CV and reach out to Ajay Hayre on (see below) Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
IT Security Infrastructure Manager - East Grinstead IT Security Infrastructure Manager required for a leading client based in East Grinstead. My client is currently seeking an IT Security Infrastructure Manager to report directly to the IT Director, your primary role will be to cultivate a culture of best practices in IT security. Serving as a subject matter expert, you'll oversee our systems, processes, and controls to ensure they adhere to established standards. Additionally, you'll be tasked with managing and securing our clients' core IT infrastructure and network, aligning them with the business's needs. Your expertise in cybersecurity will extend to governance, standards, and control matters, driving continuous enhancement and adherence to best practices throughout the organisation. Key responsibilities: Oversees internal IT infrastructure support and project operations, encompassing both cloud and on-premises networked infrastructure such as servers, routers, switches, and Wi-Fi access points, as well as network connectivity to client sites. Ensures the maintenance of the company's NCSC Cyber Essentials certification while striving to meet future target standards like ISO 27001. Designs, implements, and upholds all IT and Information Security policies and procedures across the organization. Conducts IT security risk assessments to quantify risks, assigns owners to address them, and defines mitigation strategies; provides stakeholder reporting as needed. Collaborates with HR to ensure IT compliance training is effective and embraced by all employees. Coordinates both internal and external IT and Information Security audits, including action planning. Continuity planning to achieve agreed Recovery Point Objectives (RPO) and Recovery Time Objectives (RTO) targets. Offers subject matter expertise in IT security and infrastructure to support various projects and initiatives as required.Key skills, Preferably certified in Microsoft Azure (Azure Administrator Associate, Azure Solutions Architect, or Azure Security Engineer) or related qualifications. Hands-on experience in implementing and managing Azure infrastructure services, Azure Defender, and Microsoft Entra ID. Sound understanding of data classification, data confidentiality, and relevant laws including GDPR. Proficient in designing IT and network infrastructure, including experience in new site implementations and expansions. Salary - our client is offering a salary of up to £60,000 - 75,000 per annum for this opportunityInterested!?! Please send your up-to-date CV to Crimson for immediate reviewNot interested?! Do you know anyone that might be? Refer a friend for this role to earn £250 worth of vouchers.Crimson is acting as an employment business in regards to this vacancy
May 01, 2024
Full time
IT Security Infrastructure Manager - East Grinstead IT Security Infrastructure Manager required for a leading client based in East Grinstead. My client is currently seeking an IT Security Infrastructure Manager to report directly to the IT Director, your primary role will be to cultivate a culture of best practices in IT security. Serving as a subject matter expert, you'll oversee our systems, processes, and controls to ensure they adhere to established standards. Additionally, you'll be tasked with managing and securing our clients' core IT infrastructure and network, aligning them with the business's needs. Your expertise in cybersecurity will extend to governance, standards, and control matters, driving continuous enhancement and adherence to best practices throughout the organisation. Key responsibilities: Oversees internal IT infrastructure support and project operations, encompassing both cloud and on-premises networked infrastructure such as servers, routers, switches, and Wi-Fi access points, as well as network connectivity to client sites. Ensures the maintenance of the company's NCSC Cyber Essentials certification while striving to meet future target standards like ISO 27001. Designs, implements, and upholds all IT and Information Security policies and procedures across the organization. Conducts IT security risk assessments to quantify risks, assigns owners to address them, and defines mitigation strategies; provides stakeholder reporting as needed. Collaborates with HR to ensure IT compliance training is effective and embraced by all employees. Coordinates both internal and external IT and Information Security audits, including action planning. Continuity planning to achieve agreed Recovery Point Objectives (RPO) and Recovery Time Objectives (RTO) targets. Offers subject matter expertise in IT security and infrastructure to support various projects and initiatives as required.Key skills, Preferably certified in Microsoft Azure (Azure Administrator Associate, Azure Solutions Architect, or Azure Security Engineer) or related qualifications. Hands-on experience in implementing and managing Azure infrastructure services, Azure Defender, and Microsoft Entra ID. Sound understanding of data classification, data confidentiality, and relevant laws including GDPR. Proficient in designing IT and network infrastructure, including experience in new site implementations and expansions. Salary - our client is offering a salary of up to £60,000 - 75,000 per annum for this opportunityInterested!?! Please send your up-to-date CV to Crimson for immediate reviewNot interested?! Do you know anyone that might be? Refer a friend for this role to earn £250 worth of vouchers.Crimson is acting as an employment business in regards to this vacancy
Solutions Architect Dynamic's 365 Investment Banking Client London £700/day (Inside IR35) I am currently looking for a Solution's Architect for one of my consultancy clients for my Investment Banking Client. The with a deep knowledge of Microsoft Dynamics, to help our clients solve a range of complex problems. The main responsibilities: Can lead the design and architecture of solutions through necessary design authorities and business change forums Demonstrate a deep understanding of, and background in, Microsoft technology stack including D365 Customer Service, Power Platform, AI builder, prompt builder and associated Azure services across applications, data, infrastructure and security domains Have a deep understanding of D365 Customer service module with demonstrable background in case management, SLA management, routing and contact management Have a proven ability to design integration architecture required to interface with foundational components such as Active Directory, Exchange and other enterprise platforms Demonstrate a deep knowledge of the Dynamics/Power Automate connector library, how to configure and necessary enterprise requirements for using such connectors. Investment Banking experience is essential! If this sounds like you, Apply Now! Eames Consulting is acting as an Employment Business in relation to this vacancy.
May 01, 2024
Full time
Solutions Architect Dynamic's 365 Investment Banking Client London £700/day (Inside IR35) I am currently looking for a Solution's Architect for one of my consultancy clients for my Investment Banking Client. The with a deep knowledge of Microsoft Dynamics, to help our clients solve a range of complex problems. The main responsibilities: Can lead the design and architecture of solutions through necessary design authorities and business change forums Demonstrate a deep understanding of, and background in, Microsoft technology stack including D365 Customer Service, Power Platform, AI builder, prompt builder and associated Azure services across applications, data, infrastructure and security domains Have a deep understanding of D365 Customer service module with demonstrable background in case management, SLA management, routing and contact management Have a proven ability to design integration architecture required to interface with foundational components such as Active Directory, Exchange and other enterprise platforms Demonstrate a deep knowledge of the Dynamics/Power Automate connector library, how to configure and necessary enterprise requirements for using such connectors. Investment Banking experience is essential! If this sounds like you, Apply Now! Eames Consulting is acting as an Employment Business in relation to this vacancy.
IT Systems Administrator - West Yorkshire - 22-25K An established client of ours in the professional services sector are looking for a IT Systems administrator to join their internal IT department, on a permanent basis. You will be reporting to the IT Director, the successful candidate's main role will be to provide IT support to staff to enable the company to achieve its goals and ensure the reliability of the server and network infrastructure. This is an office-based role in their Leeds office, so applicants must be within a commutable distance of the area and comfortable working on-site Monday to Friday. The organisation is undergoing an exciting period of growth in addition to digital transformation, so this is a great opportunity to work with some of the latest technologies and develop your IT skills further with lots of hands-on training alongside the IT team. Role Responsibilities: Responsible for providing IT support to staff and reporting to the IT Director. Keep all inventories up to date as and when changes are made. Responsible for performing hardware and software purchases upon approval. Ensures that appropriate IT policies are in place and adhered to by all staff. Ensures the company security policy is adhered to by all staff. Identify potential new technologies that would benefit the business and improvements in the functionality and use of existing systems. Maintain the Anti-Virus system and other security/monitoring software. Train staff on any IT aspect where training is required. Achieve high performance of IT services to meet the evolving needs of the business to ensure satisfied internal and external service users. Maintain Active Directory. Setup laptop, projectors, and/or video conferencing equipment for meetings. Maintain the internal phone system with phone extensions, hunt groups, redirects, etc. This is an excellent opportunity for an enthusiastic and passionate IT Systems Administrator to join a successful organisation, learning and development. Interviews are being arranged immediately for this role, so if this is of interest, please apply now for consideration! If you'd like more information about the role, please contact Jasmine for more information on (phone number removed) / email your CV to (url removed) For more information about Senitor and the opportunities we have to offer follow us on Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.
May 01, 2024
Full time
IT Systems Administrator - West Yorkshire - 22-25K An established client of ours in the professional services sector are looking for a IT Systems administrator to join their internal IT department, on a permanent basis. You will be reporting to the IT Director, the successful candidate's main role will be to provide IT support to staff to enable the company to achieve its goals and ensure the reliability of the server and network infrastructure. This is an office-based role in their Leeds office, so applicants must be within a commutable distance of the area and comfortable working on-site Monday to Friday. The organisation is undergoing an exciting period of growth in addition to digital transformation, so this is a great opportunity to work with some of the latest technologies and develop your IT skills further with lots of hands-on training alongside the IT team. Role Responsibilities: Responsible for providing IT support to staff and reporting to the IT Director. Keep all inventories up to date as and when changes are made. Responsible for performing hardware and software purchases upon approval. Ensures that appropriate IT policies are in place and adhered to by all staff. Ensures the company security policy is adhered to by all staff. Identify potential new technologies that would benefit the business and improvements in the functionality and use of existing systems. Maintain the Anti-Virus system and other security/monitoring software. Train staff on any IT aspect where training is required. Achieve high performance of IT services to meet the evolving needs of the business to ensure satisfied internal and external service users. Maintain Active Directory. Setup laptop, projectors, and/or video conferencing equipment for meetings. Maintain the internal phone system with phone extensions, hunt groups, redirects, etc. This is an excellent opportunity for an enthusiastic and passionate IT Systems Administrator to join a successful organisation, learning and development. Interviews are being arranged immediately for this role, so if this is of interest, please apply now for consideration! If you'd like more information about the role, please contact Jasmine for more information on (phone number removed) / email your CV to (url removed) For more information about Senitor and the opportunities we have to offer follow us on Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.
Job Description IT Technician/Near Stalham Technique Recruitment Solutions are proud to be working alongside a bespoke manufacturer that specialises in marine glazing and works with some of the world s most prestigious yacht designers and boat builders. Our customer employs more than 170 people at its 12-acre Norfolk site near Stalham and have a new opportunity for an IT Technician to join their team Job summary The IT Technician is responsible for providing technical support for a full range of business technologies, including computer systems (hardware and software), network infrastructure, telecommunications circuits, mobile devices, telephone systems, audio-visual equipment, and printers. They must be able to independently assess a reported problem or failure using diagnostic methods and tools, determine the probable cause and take appropriate action to resolve the problem in a timely manner. Often collaborating with other resources (both internal and external), the IT Technician must understand system interdependencies and avoid unintentional interruption of services during troubleshooting and problem resolution. The IT Technician reports to the IT ServiceDesk Coordinator. What will make you special? 1. You are a great communicator and are passionate about connecting people to solve problems. When there is an issue on a project, you actively reach out to learn more. 2. You lead with core values and positive energy. Every day will be a new challenge you strive to assume the best intentions from your fellow team members and take satisfaction in making their jobs easier! 3. You are a student of Lippert! You are always learning more about how the various parts of our business operate and enjoy building relationships across the company. Task description First level support for all IT related issues on the specific plant (i.e. hardware, software, network). Act as intermediary between the end-user and the corporate support specialists or external suppliers for problem resolution and basic services activation (i.e. creation/activation of new AD users, user profile changes, password reset, MFA reset, user deactivation, VPN activation etc.). In charge of basic software installation and configuration along with corporate security tools deployment. Building IT Hardware including desktop and laptops to the corporate standard. Responsible for network configuration for PCs and peripherals. Support for conference calls and set up multimedia rooms in case needed. Collaborate with the purchasing department for the procurement of IT materials (i.e. laptops, accessories, mobile phones, printers, PDAs, telephones). First level interface with the external providers and specialized software/hardware manufacturers for activities related to procurement, installation, support, maintenance. Maintain full ownership of service tickets through its lifecycle and Incident Management process. Ensuring all elements of the process, including Major Incident Management are implemented and operationally managed. Ensures accurate logging incidents, service requests, access requests and changes. o That for every call and/or reported event a service ticket is created in both a timely and accurate manner. This one call/one ticket method provides effective tracking of all incidents and service requests. In cases where a single incident has affected multiple users, this method of creating a ticket for each reported instance and attaching it to a parent ticket will allow for impact analysis on the outage. Ensures updates to the Knowledge Base (KB) with all troubleshooting performed and, if applicable, the resolution is made. Utilizes the KB and other support documentation to identify, isolate, diagnose and resolve end users' technical problems and provide information and status as requested. Completes initial diagnosis and progress all issues in a timely fashion in order to minimize the production outages, resolving the incidents wherever possible. Escalates tickets to the appropriate Specialists if required and manage the progress of these through to the closure. Work in strict collaboration with the IT corporate engineers to conduct incident activity and resolve incidents. Any other tasks or projects assigned by the IT Operations / InfoSec team. Provide occasional out of hours support. Person specification Education / Qualifications Functional: Proven experience of handling Service Desk activities in a busy fast paced Service Desk environment. Good understanding of the Service Operation space, covering Service Desk, Incident Management, Problem Management and Knowledge Management. Understands and has a strong appreciation the 'frontline' role service desk operations have on shaping the overall relationship between IT and business. Passionate about customer service and ability to handle challenging customer conversations. Ability to work under pressure. Good knowledge of server operating systems with particular focus on Windows Server / Active Directory. Good knowledge of desktop operating systems (Windows) and associated hardware and software (MS Office, MS Project, Visio) necessary to install and support users from an operational perspective. Knowledge of mainstream mobile device platforms (IOS, Android, Windows Phone). Leads auditing of IT stock and asset management of site. Technical: Microsoft Windows Server. Strong knowledge of Windows 7/10/11 operating systems. Active Directory (Administration). Multi-factor authentication technology. Basic knowledge of Hypervisor (i.e. VMWare/Hyper V). End-User Devices (Desktop / Laptop / Mobile Phone / Desk Phones). Printer management. Knowledge of Microsoft Office 365 suite. Understanding of Networking technologies and concepts. Use of System s monitoring tools. Hardware setup and troubleshooting. Computer parts replacement/upgrade. Good knowledge of Voice Telephony. Other: Strong interpersonal skills, able to communicate across a broad spectrum of users. Excellent oral, written and presentation communication skills
May 01, 2024
Full time
Job Description IT Technician/Near Stalham Technique Recruitment Solutions are proud to be working alongside a bespoke manufacturer that specialises in marine glazing and works with some of the world s most prestigious yacht designers and boat builders. Our customer employs more than 170 people at its 12-acre Norfolk site near Stalham and have a new opportunity for an IT Technician to join their team Job summary The IT Technician is responsible for providing technical support for a full range of business technologies, including computer systems (hardware and software), network infrastructure, telecommunications circuits, mobile devices, telephone systems, audio-visual equipment, and printers. They must be able to independently assess a reported problem or failure using diagnostic methods and tools, determine the probable cause and take appropriate action to resolve the problem in a timely manner. Often collaborating with other resources (both internal and external), the IT Technician must understand system interdependencies and avoid unintentional interruption of services during troubleshooting and problem resolution. The IT Technician reports to the IT ServiceDesk Coordinator. What will make you special? 1. You are a great communicator and are passionate about connecting people to solve problems. When there is an issue on a project, you actively reach out to learn more. 2. You lead with core values and positive energy. Every day will be a new challenge you strive to assume the best intentions from your fellow team members and take satisfaction in making their jobs easier! 3. You are a student of Lippert! You are always learning more about how the various parts of our business operate and enjoy building relationships across the company. Task description First level support for all IT related issues on the specific plant (i.e. hardware, software, network). Act as intermediary between the end-user and the corporate support specialists or external suppliers for problem resolution and basic services activation (i.e. creation/activation of new AD users, user profile changes, password reset, MFA reset, user deactivation, VPN activation etc.). In charge of basic software installation and configuration along with corporate security tools deployment. Building IT Hardware including desktop and laptops to the corporate standard. Responsible for network configuration for PCs and peripherals. Support for conference calls and set up multimedia rooms in case needed. Collaborate with the purchasing department for the procurement of IT materials (i.e. laptops, accessories, mobile phones, printers, PDAs, telephones). First level interface with the external providers and specialized software/hardware manufacturers for activities related to procurement, installation, support, maintenance. Maintain full ownership of service tickets through its lifecycle and Incident Management process. Ensuring all elements of the process, including Major Incident Management are implemented and operationally managed. Ensures accurate logging incidents, service requests, access requests and changes. o That for every call and/or reported event a service ticket is created in both a timely and accurate manner. This one call/one ticket method provides effective tracking of all incidents and service requests. In cases where a single incident has affected multiple users, this method of creating a ticket for each reported instance and attaching it to a parent ticket will allow for impact analysis on the outage. Ensures updates to the Knowledge Base (KB) with all troubleshooting performed and, if applicable, the resolution is made. Utilizes the KB and other support documentation to identify, isolate, diagnose and resolve end users' technical problems and provide information and status as requested. Completes initial diagnosis and progress all issues in a timely fashion in order to minimize the production outages, resolving the incidents wherever possible. Escalates tickets to the appropriate Specialists if required and manage the progress of these through to the closure. Work in strict collaboration with the IT corporate engineers to conduct incident activity and resolve incidents. Any other tasks or projects assigned by the IT Operations / InfoSec team. Provide occasional out of hours support. Person specification Education / Qualifications Functional: Proven experience of handling Service Desk activities in a busy fast paced Service Desk environment. Good understanding of the Service Operation space, covering Service Desk, Incident Management, Problem Management and Knowledge Management. Understands and has a strong appreciation the 'frontline' role service desk operations have on shaping the overall relationship between IT and business. Passionate about customer service and ability to handle challenging customer conversations. Ability to work under pressure. Good knowledge of server operating systems with particular focus on Windows Server / Active Directory. Good knowledge of desktop operating systems (Windows) and associated hardware and software (MS Office, MS Project, Visio) necessary to install and support users from an operational perspective. Knowledge of mainstream mobile device platforms (IOS, Android, Windows Phone). Leads auditing of IT stock and asset management of site. Technical: Microsoft Windows Server. Strong knowledge of Windows 7/10/11 operating systems. Active Directory (Administration). Multi-factor authentication technology. Basic knowledge of Hypervisor (i.e. VMWare/Hyper V). End-User Devices (Desktop / Laptop / Mobile Phone / Desk Phones). Printer management. Knowledge of Microsoft Office 365 suite. Understanding of Networking technologies and concepts. Use of System s monitoring tools. Hardware setup and troubleshooting. Computer parts replacement/upgrade. Good knowledge of Voice Telephony. Other: Strong interpersonal skills, able to communicate across a broad spectrum of users. Excellent oral, written and presentation communication skills
Role: EUC Engineer - VMware Horizon View, Citrix and / or Azure Specialist Location: Hybrid - London (2/3 days) Salary: Up to £60,000, Bonus, Healthcare Eligability: Must be eligible to live and work in the UK The Position - Support and develop a reliable, resilient infrastructure leveraging VMware Horizon View and Azure to meet current and future business needs. - Deliver IT Infrastructure Services and Support, ensuring excellent IT experiences for our business. - Collaborate with IT team members, third parties, and suppliers. Responsibilities: - Provide EUC project support and BAU management across the business, focusing on VMware Horizon View and Azure environments. - Support Sr Consultant with the delivery of a large EUC project focussed on VMware View & Azure - Respond to alerts from infrastructure monitoring and security tools, resolving issues promptly. - Support multi-site environments and associated infrastructure. - Perform problem management, including root cause analysis and proactive risk identification. - Contribute to IT roadmap and service improvement plans, particularly focusing on VMware Horizon View and Azure technologies. - Implement changes following IT change management processes. - Create and maintain documentation reflecting systems, infrastructure, and processes. - Assist with project implementations. Skills Required: - Experience supporting enterprise environments 1000+ users - Proven L2 or L3 experience with virtual desktop environment, regardless of vendor - Demonstrated device management and deployment experience using VMware Horizon View, Intune/SCCM, or similar tooling. - Advanced knowledge of software packaging, management, browser management, and app locker. - L3 or L2 experience with Active Directory/GPO management within VMware Horizon View and Azure environments. - Advanced knowledge and experience supporting virtual desktop infrastucture or VDI - Desirible experiance offering L3 or L2 support for Microsoft Endpoint Management (Intune), AD, AAD, Defender, within VMware Horizon View, Citrix or Azure Please apply for more information!
May 01, 2024
Full time
Role: EUC Engineer - VMware Horizon View, Citrix and / or Azure Specialist Location: Hybrid - London (2/3 days) Salary: Up to £60,000, Bonus, Healthcare Eligability: Must be eligible to live and work in the UK The Position - Support and develop a reliable, resilient infrastructure leveraging VMware Horizon View and Azure to meet current and future business needs. - Deliver IT Infrastructure Services and Support, ensuring excellent IT experiences for our business. - Collaborate with IT team members, third parties, and suppliers. Responsibilities: - Provide EUC project support and BAU management across the business, focusing on VMware Horizon View and Azure environments. - Support Sr Consultant with the delivery of a large EUC project focussed on VMware View & Azure - Respond to alerts from infrastructure monitoring and security tools, resolving issues promptly. - Support multi-site environments and associated infrastructure. - Perform problem management, including root cause analysis and proactive risk identification. - Contribute to IT roadmap and service improvement plans, particularly focusing on VMware Horizon View and Azure technologies. - Implement changes following IT change management processes. - Create and maintain documentation reflecting systems, infrastructure, and processes. - Assist with project implementations. Skills Required: - Experience supporting enterprise environments 1000+ users - Proven L2 or L3 experience with virtual desktop environment, regardless of vendor - Demonstrated device management and deployment experience using VMware Horizon View, Intune/SCCM, or similar tooling. - Advanced knowledge of software packaging, management, browser management, and app locker. - L3 or L2 experience with Active Directory/GPO management within VMware Horizon View and Azure environments. - Advanced knowledge and experience supporting virtual desktop infrastucture or VDI - Desirible experiance offering L3 or L2 support for Microsoft Endpoint Management (Intune), AD, AAD, Defender, within VMware Horizon View, Citrix or Azure Please apply for more information!
My client is an IT Support provider for education institutes in the North West and due to continuous growth, are looking for an IT Support Technician to join their team. Reporting to the Head of IT and joining a team of 20, you will be responsible for providing technical support to a number of different sites. You will be given a schedule of between 6-9 sites to visit on a planned basis, so must be comfortable working in different environments in a timely and efficient manner. This a varied role and ideal for someone with a broad technical skillset and who enjoys working in a fast-paced environment. Key Responsibilities include: Provide telephone, remote and on-site support. Maintain Windows 2012/2016 Server and Windows 7/10 Manage wireless infrastructure Equipment builds and installation at different sites. Support Apple technologies Upgrade software. Setup and manage the online helpdesk system. Involvement in project work. Skills/Experience should include: Windows Servers and Operating Systems Office 365 Active Directory, Group Policy, DHCP, DNS Knowledge of MAC products Network administration Adaptability and a proactive approach to work Strong communication skills Ability to explain technical terms to non-technical users Experience in an education setting As the role will involve travel to different sites, it's essential that applicants have their own car (all travel costs will be fully reimbursed). Travel will involve an approximate radius of 20 miles around sites in Manchester and surrounding areas. If this sounds like your ideal next role, please apply now for consideration! If you'd like more information about the position, please contact Georgina Rhodes on (phone number removed) or email (url removed) For more information about Senitor and the opportunities we have to offer follow us on Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.
May 01, 2024
Full time
My client is an IT Support provider for education institutes in the North West and due to continuous growth, are looking for an IT Support Technician to join their team. Reporting to the Head of IT and joining a team of 20, you will be responsible for providing technical support to a number of different sites. You will be given a schedule of between 6-9 sites to visit on a planned basis, so must be comfortable working in different environments in a timely and efficient manner. This a varied role and ideal for someone with a broad technical skillset and who enjoys working in a fast-paced environment. Key Responsibilities include: Provide telephone, remote and on-site support. Maintain Windows 2012/2016 Server and Windows 7/10 Manage wireless infrastructure Equipment builds and installation at different sites. Support Apple technologies Upgrade software. Setup and manage the online helpdesk system. Involvement in project work. Skills/Experience should include: Windows Servers and Operating Systems Office 365 Active Directory, Group Policy, DHCP, DNS Knowledge of MAC products Network administration Adaptability and a proactive approach to work Strong communication skills Ability to explain technical terms to non-technical users Experience in an education setting As the role will involve travel to different sites, it's essential that applicants have their own car (all travel costs will be fully reimbursed). Travel will involve an approximate radius of 20 miles around sites in Manchester and surrounding areas. If this sounds like your ideal next role, please apply now for consideration! If you'd like more information about the position, please contact Georgina Rhodes on (phone number removed) or email (url removed) For more information about Senitor and the opportunities we have to offer follow us on Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.
3rd Line Support Engineer Our higher education Client is currently seeking a highly skilled and experienced Senior Systems Engineer to join our talented team. As a 3rd Line Support specialist, you will play a crucial role in providing advanced technical support and troubleshooting for our clients' IT infrastructure. This role requires a deep understanding of VMware and Azure technologies, along with a passion for delivering superior service and driving continuous improvement. Key Responsibilities: Provide expert-level support for complex technical issues related to VMware virtualization platforms and Azure cloud services. Troubleshoot and resolve escalated incidents and problems, ensuring timely resolution and minimal impact on business operations. Collaborate with cross-functional teams to design, implement, and optimize VMware and Azure solutions tailored to clients' specific requirements. Proactively identify opportunities for automation, optimization, and enhancement of IT infrastructure to improve efficiency and reliability. Document technical procedures, configurations, and best practices to facilitate knowledge sharing and ensure consistent service delivery. Stay abreast of emerging technologies and industry trends, continuously expanding knowledge and skills to maintain a competitive edge. Key skills Expertise in VMware vSphere, vCenter, and related products, with proven experience in designing, deploying, and managing virtualized environments. Proficiency in Microsoft Azure services, including Azure Virtual Machines, Azure Active Directory, Azure Networking, and Azure Storage. Solid understanding of networking concepts, protocols, and technologies, including TCP/IP, DNS, DHCP, VPN, and VLANs. Strong troubleshooting and problem-solving skills, with the ability to analyze complex issues and implement effective solutions. Excellent communication and interpersonal skills, with a customer-centric approach and the ability to interact professionally with clients and colleagues. Relevant certifications such as VMware Certified Professional (VCP) and Microsoft Certified: Azure Administrator Associate (AZ-104) are desirable. If you are interested in this role and would like to understand more then please click apply.
May 01, 2024
Full time
3rd Line Support Engineer Our higher education Client is currently seeking a highly skilled and experienced Senior Systems Engineer to join our talented team. As a 3rd Line Support specialist, you will play a crucial role in providing advanced technical support and troubleshooting for our clients' IT infrastructure. This role requires a deep understanding of VMware and Azure technologies, along with a passion for delivering superior service and driving continuous improvement. Key Responsibilities: Provide expert-level support for complex technical issues related to VMware virtualization platforms and Azure cloud services. Troubleshoot and resolve escalated incidents and problems, ensuring timely resolution and minimal impact on business operations. Collaborate with cross-functional teams to design, implement, and optimize VMware and Azure solutions tailored to clients' specific requirements. Proactively identify opportunities for automation, optimization, and enhancement of IT infrastructure to improve efficiency and reliability. Document technical procedures, configurations, and best practices to facilitate knowledge sharing and ensure consistent service delivery. Stay abreast of emerging technologies and industry trends, continuously expanding knowledge and skills to maintain a competitive edge. Key skills Expertise in VMware vSphere, vCenter, and related products, with proven experience in designing, deploying, and managing virtualized environments. Proficiency in Microsoft Azure services, including Azure Virtual Machines, Azure Active Directory, Azure Networking, and Azure Storage. Solid understanding of networking concepts, protocols, and technologies, including TCP/IP, DNS, DHCP, VPN, and VLANs. Strong troubleshooting and problem-solving skills, with the ability to analyze complex issues and implement effective solutions. Excellent communication and interpersonal skills, with a customer-centric approach and the ability to interact professionally with clients and colleagues. Relevant certifications such as VMware Certified Professional (VCP) and Microsoft Certified: Azure Administrator Associate (AZ-104) are desirable. If you are interested in this role and would like to understand more then please click apply.
LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years! Through a comprehensive suite of trusted financial market infrastructure services - and our open-access model - we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity. LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG's ticker symbol is LSEG. Role profile: Responsible for the performance of key client accounts as defined by the Director of Client Services. As a Client Engagement Senior Associate, they will be focused on delivering best in class Client Experience to a diverse range of clients. They will develop and implement appropriate processes and procedures that reinforce effective and reliable client services and use data to find opportunities to improve client service and drive the execution of an improvement programme. To be successful in this job, you should have experience in a client facing, account management or similar role, preferably within the following areas: Regulatory/ Compliance reporting - e.g. MiFIR, EMIR and G20 Strong technical and data analysis experience. Very good working knowledge of the Reg Reporting Product Solutions. Experience of requirements management involving both internal and external project partners is important. Good knowledge of any ETL (Extract, Transform, Load) product. Due to the client facing nature of the role, excellent communication skills are critical, as is the ability to deal with a wide cross section of individuals and departments (internally and externally). You will liaise on a regular basis with client project teams and partners, primarily for the purpose of fulfilling the core software configuration functions and performing basic project management and business analysis duties. The ability to adapt and scale on demand is critical as you may be required to work on concurrent, parallel multi-stream/ multi-client project engagements. Good administrative skills are vital in order to schedule, host and document the attendance of a high number of customer meetings. Key responsibilities of the role: Support the Director of Client Services to development and implementation of the Operations & Technology strategy, translating it into actionable long-term plans for a country/entity. Support the strategy for the team and develops clear system requirements to support service delivery. Support the delivery for the achievement of operational and customer satisfaction metrics, driving client-focused initiatives where required. Support the Development and implementation of appropriate processes and procedures that underpin fast, effective, and reliable service delivery. Support the direction to the team to ensure delivery within agreed timescales. Maintains effective processes and drives continuous improvement plans. Supports & develop insights from activity reports and communicates recommendations to senior management. Experience and skills required: Financial services industry experience Understands and addresses customer needs, collaborates with and influences others Knows the business, thinks globally, and applies a commercial mind-set Uses in-depth understanding of LSEG's business model, operations, and financial position to drive growth Excellent stakeholder engagement skills and the ability to chair meetings ensuring executive and senior management decisions lead to the fulfilment of strategic objectives. Brevity, negotiation skills, diplomacy, tact and tenacity which are fundamental for being successful in this role. Good background in incident investigation and incident resolution. Exposure to/ basic business knowledge of middle/ back office financial processes, especially in the areas outlined in the role profile (section 1). Good industry/ financial knowledge; ability to communicate and understand terminology used by clients (both technical and financial terminology). Excellent communication, writing and interpersonal skills. Ability to maintain a positive attitude and calm demeanour, especially in escalated circumstances. Strong listening skills; open to input from other team members and departments. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
May 01, 2024
Full time
LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years! Through a comprehensive suite of trusted financial market infrastructure services - and our open-access model - we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity. LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG's ticker symbol is LSEG. Role profile: Responsible for the performance of key client accounts as defined by the Director of Client Services. As a Client Engagement Senior Associate, they will be focused on delivering best in class Client Experience to a diverse range of clients. They will develop and implement appropriate processes and procedures that reinforce effective and reliable client services and use data to find opportunities to improve client service and drive the execution of an improvement programme. To be successful in this job, you should have experience in a client facing, account management or similar role, preferably within the following areas: Regulatory/ Compliance reporting - e.g. MiFIR, EMIR and G20 Strong technical and data analysis experience. Very good working knowledge of the Reg Reporting Product Solutions. Experience of requirements management involving both internal and external project partners is important. Good knowledge of any ETL (Extract, Transform, Load) product. Due to the client facing nature of the role, excellent communication skills are critical, as is the ability to deal with a wide cross section of individuals and departments (internally and externally). You will liaise on a regular basis with client project teams and partners, primarily for the purpose of fulfilling the core software configuration functions and performing basic project management and business analysis duties. The ability to adapt and scale on demand is critical as you may be required to work on concurrent, parallel multi-stream/ multi-client project engagements. Good administrative skills are vital in order to schedule, host and document the attendance of a high number of customer meetings. Key responsibilities of the role: Support the Director of Client Services to development and implementation of the Operations & Technology strategy, translating it into actionable long-term plans for a country/entity. Support the strategy for the team and develops clear system requirements to support service delivery. Support the delivery for the achievement of operational and customer satisfaction metrics, driving client-focused initiatives where required. Support the Development and implementation of appropriate processes and procedures that underpin fast, effective, and reliable service delivery. Support the direction to the team to ensure delivery within agreed timescales. Maintains effective processes and drives continuous improvement plans. Supports & develop insights from activity reports and communicates recommendations to senior management. Experience and skills required: Financial services industry experience Understands and addresses customer needs, collaborates with and influences others Knows the business, thinks globally, and applies a commercial mind-set Uses in-depth understanding of LSEG's business model, operations, and financial position to drive growth Excellent stakeholder engagement skills and the ability to chair meetings ensuring executive and senior management decisions lead to the fulfilment of strategic objectives. Brevity, negotiation skills, diplomacy, tact and tenacity which are fundamental for being successful in this role. Good background in incident investigation and incident resolution. Exposure to/ basic business knowledge of middle/ back office financial processes, especially in the areas outlined in the role profile (section 1). Good industry/ financial knowledge; ability to communicate and understand terminology used by clients (both technical and financial terminology). Excellent communication, writing and interpersonal skills. Ability to maintain a positive attitude and calm demeanour, especially in escalated circumstances. Strong listening skills; open to input from other team members and departments. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
Our client is a global quantitative and systematic investment manager, operating in all liquid asset classes across the world. They are a technology and data driven group implementing a scientific approach to investing. Combining data, research, technology and trading expertise has shaped the collaborative mindset which enables them to solve the most complex challenges. Their culture of innovation continuously drives the ambition to deliver high quality returns for investors. The Role: The successful candidate will join the global Server Team to design, build and support Microsoft Windows Server-based technology. This role is key to providing an essential service to many business areas, including research technology, trading tools, market execution and data processing. Responsibilities: Build, optimise and support the Windows Server estate, consisting of multiple OS versions from 2016 to 2023. Integrate with other infrastructure components such as network and storage. Develop automation scripts to build, manage and maintain Windows Servers using tools such as PowerShell and Terraform. Monitor and optimize the performance and cost-effectiveness of the Windows Server estate. Evaluate and recommend new technologies to improve the reliability, scalability, and security of the solutions. Troubleshoot and resolve technical issues across the board. Provide troubleshooting support in other areas if required. Your present skillset: Extensive experience with multiple versions of Windows Server OS. Extensive experience with server hardware and associated infrastructure technologies. Extensive experience with automation, IAC, scripting languages to automate build and management of the OS using PowerShell and Terraform. Ansible is desirable. Good working knowledge with traditional Windows automation tooling (such as MDT and MECM). Extensive experience with monitoring, performance tuning and troubleshooting in Windows Server. Extensive experience with Active Directory, Group Policy, DNS for design and troubleshooting. Experience with Microsoft Azure and AWS. Experience with Windows Update processes and technology and general security practice in a corporate environment. Excellent communication and collaboration skills. Excellent documentation skills. Contact If this sounds like you, or you'd like more information, please get in touch: George Hutchinson-Binks ()
May 01, 2024
Full time
Our client is a global quantitative and systematic investment manager, operating in all liquid asset classes across the world. They are a technology and data driven group implementing a scientific approach to investing. Combining data, research, technology and trading expertise has shaped the collaborative mindset which enables them to solve the most complex challenges. Their culture of innovation continuously drives the ambition to deliver high quality returns for investors. The Role: The successful candidate will join the global Server Team to design, build and support Microsoft Windows Server-based technology. This role is key to providing an essential service to many business areas, including research technology, trading tools, market execution and data processing. Responsibilities: Build, optimise and support the Windows Server estate, consisting of multiple OS versions from 2016 to 2023. Integrate with other infrastructure components such as network and storage. Develop automation scripts to build, manage and maintain Windows Servers using tools such as PowerShell and Terraform. Monitor and optimize the performance and cost-effectiveness of the Windows Server estate. Evaluate and recommend new technologies to improve the reliability, scalability, and security of the solutions. Troubleshoot and resolve technical issues across the board. Provide troubleshooting support in other areas if required. Your present skillset: Extensive experience with multiple versions of Windows Server OS. Extensive experience with server hardware and associated infrastructure technologies. Extensive experience with automation, IAC, scripting languages to automate build and management of the OS using PowerShell and Terraform. Ansible is desirable. Good working knowledge with traditional Windows automation tooling (such as MDT and MECM). Extensive experience with monitoring, performance tuning and troubleshooting in Windows Server. Extensive experience with Active Directory, Group Policy, DNS for design and troubleshooting. Experience with Microsoft Azure and AWS. Experience with Windows Update processes and technology and general security practice in a corporate environment. Excellent communication and collaboration skills. Excellent documentation skills. Contact If this sounds like you, or you'd like more information, please get in touch: George Hutchinson-Binks ()
Associate CloudOps Engineer Needed! Excited to be part of the cutting-edge cloud revolution in the Industry sector? We're seeking a driven Associate CloudOps Engineer to join our innovative team. As a vital member of our CloudOps Team, you'll lead the charge in ensuring our cloud infrastructure is not only top-notch but also cost-efficient. What You'll Be Doing: Ensuring the security and integrity of our cloud environment by configuring advanced networking solutions within Azure. Driving efficiency and agility with an 'automation-first' approach, suggesting and implementing process improvements. Keeping us ahead of the curve with thorough documentation and proactive monitoring of our cloud ecosystem. Collaborating closely with other teams to deliver outstanding cloud services on time and within budget. Being the reliable point of contact, ensuring our systems run smoothly around the clock and customer satisfaction remains high. What We're Looking For: Certified Azure Administrator Associate (AZ-104) or equivalent certification. Hands-on experience with Azure governance tools and a talent for optimising resource usage. Strong understanding of Azure networking concepts and a proven track record with Azure DevOps. Proficiency in Infrastructure as Code deployment using ARM/Terraform and scripting skills with PowerShell or Bash. A passion for learning and a commitment to staying ahead in the ever-evolving cloud landscape. Bonus Points If You Have: Experience in administering Microsoft Server and Windows desktop environments. Knowledge of Microsoft Active Directory, Hyper-V virtualisation, and remote access systems. Familiarity with Dynamics 365 architecture and Exchange Online administration. If you're a tech-savvy problem-solver with a passion for innovation and a hunger for success, we want YOU to join our team. Take the leap and be part of something big-apply now and let's soar to new heights together! Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative. BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.
May 01, 2024
Full time
Associate CloudOps Engineer Needed! Excited to be part of the cutting-edge cloud revolution in the Industry sector? We're seeking a driven Associate CloudOps Engineer to join our innovative team. As a vital member of our CloudOps Team, you'll lead the charge in ensuring our cloud infrastructure is not only top-notch but also cost-efficient. What You'll Be Doing: Ensuring the security and integrity of our cloud environment by configuring advanced networking solutions within Azure. Driving efficiency and agility with an 'automation-first' approach, suggesting and implementing process improvements. Keeping us ahead of the curve with thorough documentation and proactive monitoring of our cloud ecosystem. Collaborating closely with other teams to deliver outstanding cloud services on time and within budget. Being the reliable point of contact, ensuring our systems run smoothly around the clock and customer satisfaction remains high. What We're Looking For: Certified Azure Administrator Associate (AZ-104) or equivalent certification. Hands-on experience with Azure governance tools and a talent for optimising resource usage. Strong understanding of Azure networking concepts and a proven track record with Azure DevOps. Proficiency in Infrastructure as Code deployment using ARM/Terraform and scripting skills with PowerShell or Bash. A passion for learning and a commitment to staying ahead in the ever-evolving cloud landscape. Bonus Points If You Have: Experience in administering Microsoft Server and Windows desktop environments. Knowledge of Microsoft Active Directory, Hyper-V virtualisation, and remote access systems. Familiarity with Dynamics 365 architecture and Exchange Online administration. If you're a tech-savvy problem-solver with a passion for innovation and a hunger for success, we want YOU to join our team. Take the leap and be part of something big-apply now and let's soar to new heights together! Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative. BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.
About Caxton Associates: Caxton Associates, founded in 1983, is a global trading and investment firm with offices in London, New York, Monaco, Singapore and Dubai. Caxton Associates' primary business is to manage client and proprietary capital through global macro hedge fund strategies. Assets are managed via a broad mandate to trade in a variety of global markets and instruments. About the role: This role requires strong organisational, technical, and communications skills and a passion for the latest technology. The Desktop Support Engineer will be required to research issues and bring resolution to complex problems. The working hours are 7:30AM to 18:00PM with rotational after-hour support. The role does sits as part of a broader team responsible for global desktop support and desktop engineering. This is a 5-day in office role. The role will provide many learning opportunities such as Office 365 Administration, Exchange Online, MS Teams Administration, Endpoint Management (InTune), Azure and Active Directory Identity Administration. Responsibilities: Support Role: Setup all video and audio conference calls among the offices Support, maintain, and troubleshoot hardware and software on the trade floor. Software includes: Microsoft Office 365, Adobe Acrobat, Google Chrome Trade applications including Bloomberg and X_Trader Proprietary developed applications. Perform PC workstation moves, add, changes. Responsible for maintaining the ticket queue and assign them to appropriate group as needed. Respond to malware virus alert and take appropriate step to block, isolate, and mitigate risk exposure. Involve with after hours on-call support rotation and Friday patching of PCs. Providing onsite support, build relationships with Executives, Portfolio Managers and Infrastructure staff assisting them with questions, incidents and service requests. Project Role: Create package for automated deployment - globally deploy changes and remove software. Create, deploy and troubleshoot Windows 10 images via MDT/WDS PC migration to the cloud, create software layering packages, set profile setting and onboard users to Amazon Workspaces Analyse and revamp current group policies. Requirements Minimum 2 - 3 years of relevant experience, preferably in banking/financial services industry. Experience with Microsoft Windows, Office 365 apps, automated software deployment system, Bloomberg, trading apps, Microsoft Deployment Toolkit, Windows Deployment Service, workstation patching. Strong customer support skills with a focus on delivering high quality service. Strong communication and interpersonal skills and a self-starter. Strong collaborative skills with the ability to work effectively in a team-oriented environment. Ability to work in a fast paced, high pressure work environment. A keen eye for detail, a curious mindset, and a willingness to challenge the status quo. Displays and operates at the highest degree of ethics and integrity.
May 01, 2024
Full time
About Caxton Associates: Caxton Associates, founded in 1983, is a global trading and investment firm with offices in London, New York, Monaco, Singapore and Dubai. Caxton Associates' primary business is to manage client and proprietary capital through global macro hedge fund strategies. Assets are managed via a broad mandate to trade in a variety of global markets and instruments. About the role: This role requires strong organisational, technical, and communications skills and a passion for the latest technology. The Desktop Support Engineer will be required to research issues and bring resolution to complex problems. The working hours are 7:30AM to 18:00PM with rotational after-hour support. The role does sits as part of a broader team responsible for global desktop support and desktop engineering. This is a 5-day in office role. The role will provide many learning opportunities such as Office 365 Administration, Exchange Online, MS Teams Administration, Endpoint Management (InTune), Azure and Active Directory Identity Administration. Responsibilities: Support Role: Setup all video and audio conference calls among the offices Support, maintain, and troubleshoot hardware and software on the trade floor. Software includes: Microsoft Office 365, Adobe Acrobat, Google Chrome Trade applications including Bloomberg and X_Trader Proprietary developed applications. Perform PC workstation moves, add, changes. Responsible for maintaining the ticket queue and assign them to appropriate group as needed. Respond to malware virus alert and take appropriate step to block, isolate, and mitigate risk exposure. Involve with after hours on-call support rotation and Friday patching of PCs. Providing onsite support, build relationships with Executives, Portfolio Managers and Infrastructure staff assisting them with questions, incidents and service requests. Project Role: Create package for automated deployment - globally deploy changes and remove software. Create, deploy and troubleshoot Windows 10 images via MDT/WDS PC migration to the cloud, create software layering packages, set profile setting and onboard users to Amazon Workspaces Analyse and revamp current group policies. Requirements Minimum 2 - 3 years of relevant experience, preferably in banking/financial services industry. Experience with Microsoft Windows, Office 365 apps, automated software deployment system, Bloomberg, trading apps, Microsoft Deployment Toolkit, Windows Deployment Service, workstation patching. Strong customer support skills with a focus on delivering high quality service. Strong communication and interpersonal skills and a self-starter. Strong collaborative skills with the ability to work effectively in a team-oriented environment. Ability to work in a fast paced, high pressure work environment. A keen eye for detail, a curious mindset, and a willingness to challenge the status quo. Displays and operates at the highest degree of ethics and integrity.
Group Procurement is responsible for third-party supplier engagements and business partnership to drive high performing and sustainable value from our supplier relationships. We strive to make LSEG easier and more attractive to do business with, and we consider our suppliers as a source of competitive advantage and not just about cost. We operate a business partnering and supplier relationship management (SRM) model, aligned to business groups and spend categories, ensuring value through early and strategic engagement and informative vendor spend analytics. Some key characteristics of the new Group Procurement organisation: Supplier spend c £2BN and c. 5,000 suppliers Team structured around: Three towers of spend - Technology, Services and Corporate - passionate about category management, strategic sourcing, renewals & SRM A Strategy & Performance centre, enabling function to drive and implement the strategy of the Group Procurement function, outstanding procurement policy and processes Key hubs for the category teams in London, Bangalore and New York with a small amount of decentralised activity to support local markets which are in various global locations including Europe and Asia The purpose of this role is to create, develop and deliver a best in class" category procurement service with the express intent of delivering year-on-year benefit to the Group in terms of innovation, speed to market, quality, efficiency, risk mitigation and lower cost. This role sits in the Technology tower as part of the Infrastructure team, reporting to the Category Director. The team supports spend of c.£150m per annum, with key spend areas including Mainframe, Compute, Databases and Infrastructure software. The roles activities are global and include the engagement and ongoing management of third-party suppliers, the sourcing and vendor strategy, and roadmap for the category. The role will perform a combination of sourcing, supplier and business relationship activities. It also entails working closely with the rest of the Technology Procurement team (in particular Networks and Data Centres) and the wider Group Procurement team to support the evolution of the wider procurement strategy and transformation roadmap, ensuring this is reflected across all categories of spend within this remit: Budget Responsibility: None Direct Reports: None Indirect Reports: 1 Key interfaces: With line management (Infrastructure Category Director and Head of Technology Procurement) Other Category Managers - peers and Category Directors Group Procurement Centre of Excellence and Shared Services teams Finance Business Partners, Legal, Tax and Risk Business: supplier business owners, budget holders and vendor management Key partnering functions: Head of Foundation Services and their functional leads Enter the key responsibilities of the role: Establishing a Group Procurement Strategy for the Category Define, gain agreement to and implement strategic sourcing Category plans (including a pipeline of procurement opportunities) for aligned Pillar within the Infrastructure Technology category which includes both Software and Hardware. Continue to develop and maintain Category strategies and plans in conjunction with the team and business partners Lead the implementation of strategic and preferred suppliers and drive downwards the number of active suppliers. Implement a programme of supplier categorisation to drive value and focus Use internal and external data and analysis, relationships and specialist insight to provide a clear authority view on business investment decisions (e.g. spend analysis, supply markets, sourcing value levers, supply market reviews, business assessments etc.), to stimulate innovative problem solving within the business, develop and commit to performance targets and provide reporting in line with business compliance and procedures Provide support to business Category owners to drive upwards preferred supplier and channel compliance to global standards. Drive sourcing initiatives in support of defined business goals and business roadmaps Anticipate future procurement challenges, ensuring the business is equipped with the right strategies to deliver the best possible commercial outcomes including risks, routes to market, resource commitments, supply market dynamics, competitive strategies and delivery plans Implementing the Group Procurement Strategy for the Category Develop and lead supplier performance improvement programs and develop strategies to effectively improve supply chain performance in quality, delivery, and cost management Lead and drive strategic sourcing engagement for the Category, focusing on commercial and contractual negotiations, working with business partners and legal to close negotiations with contracts which fully protect the Group's commercial interests and ensure mitigation of operational risks conduct competitive RFI's/RFP's and lead on supplier negotiations as required. Provide an advisory service within a matrix orientated business by utilising an appropriate level of commercial expertise and foresight to ensure cost management and alignment with budget. Lead the delivery of a breadth of procurement initiatives, of varying complexity and value, using best in class sourcing solutions such as e-Procurement, e-Auctioning, strategic sourcing etc. Work with the business to ensure strategic supplier relationship management is considered in all procurement decisions, facilitating the handover into the contract management team and providing ongoing support and insight to address challenges with incumbent suppliers .Ongoing proactive review of existing Category arrangements in collaboration with business partners, to include ownership of the Category policy to ensure full compliance and optimised cost position. Lead the negotiations, tendering and selection of suppliers for all affiliate companies. Responsible for sourcing leadership on strategic projects including attendance at relevant project / programme board. Ensure appropriate risk mitigation strategies are an intrinsic part of sourcing decisions including contractual protections and ongoing supplier risk management Developing and maintaining relationships Build strong relationships with key partners in the Group, technology and business teams. Work with the technology leadership team and their reports to understand business strategy and drivers; provide creative challenge and thought leadership which influences and supports business decision-making. Be a key point of reference for negotiation, vendor escalations and supplier communications for commercial and governance aspects. Cultivate an environment of collaboration and innovation. Lead Supplier Relationship Management (SRM) of strategic supplier relationships (business critical and high spend). Facilitate regular supplier review meetings as well as joint steering group meetings with senior business and technology partners. Handle supplier risks and issues BAU Activities Facilitate workload with support from renewals teams and offshore senior buyers; ensure that resource is focused on the highest value opportunities in commercial risk management and cost benefit terms. Maintain Procurement systems and tools (e.g. pipeline management tool, savings tracker, supplier and contract databases, Category spend metrics), identifying and acting upon forthcoming renewals as required and identifying future cost reduction opportunities. Ensure compliance with corporate product, procedural, regulatory, quality, environmental and corporate social responsibility policies. Assist in the development of the wider procurement function across LSEG and different geographies. Provide assistance to the business and suppliers across the end to end sourcing process, i.e. reviewing and approving purchase orders, facilitating exceptions such as payment difficulties and ensuring timely delivery of goods and services, identifies the implications of a change and facilitates the variation of the contract Enter the essential experience and skills required: Strong procurement experience and industry / market knowledge relating to Technology Procurement. Preferred experience related to Infrastructure Software and Hardware vendors and associated services extensive years general experience Deep knowledge of procurement principles and practices Significant contract negotiation experience with demonstrable impact across a wide variety of spend categories with a particular focus on Hardware, Software & Professional Services. Deep knowledge of various types of pricing structures as well as associated contract terms and conditions and legal ramifications Understanding of risks of non-compliance, ability to identify when further advice and support is required Understanding of financial accounts, ability to assess the risk of contracting with an organisation based on a review of their company accounts and to identify when specialist financial advice may be needed Experience of reviewing and redlining contracts Familiar with intermediate IT tools and Procurement systems, ability to provide management information to assist sourcing and contract management process Ability to establish relationships, influence and act as a procurement authority across the organisation up to Executive level Consistent track record of running and leading business change and the transformation of business relationships Demonstrated analytical, problem solving . click apply for full job details
May 01, 2024
Full time
Group Procurement is responsible for third-party supplier engagements and business partnership to drive high performing and sustainable value from our supplier relationships. We strive to make LSEG easier and more attractive to do business with, and we consider our suppliers as a source of competitive advantage and not just about cost. We operate a business partnering and supplier relationship management (SRM) model, aligned to business groups and spend categories, ensuring value through early and strategic engagement and informative vendor spend analytics. Some key characteristics of the new Group Procurement organisation: Supplier spend c £2BN and c. 5,000 suppliers Team structured around: Three towers of spend - Technology, Services and Corporate - passionate about category management, strategic sourcing, renewals & SRM A Strategy & Performance centre, enabling function to drive and implement the strategy of the Group Procurement function, outstanding procurement policy and processes Key hubs for the category teams in London, Bangalore and New York with a small amount of decentralised activity to support local markets which are in various global locations including Europe and Asia The purpose of this role is to create, develop and deliver a best in class" category procurement service with the express intent of delivering year-on-year benefit to the Group in terms of innovation, speed to market, quality, efficiency, risk mitigation and lower cost. This role sits in the Technology tower as part of the Infrastructure team, reporting to the Category Director. The team supports spend of c.£150m per annum, with key spend areas including Mainframe, Compute, Databases and Infrastructure software. The roles activities are global and include the engagement and ongoing management of third-party suppliers, the sourcing and vendor strategy, and roadmap for the category. The role will perform a combination of sourcing, supplier and business relationship activities. It also entails working closely with the rest of the Technology Procurement team (in particular Networks and Data Centres) and the wider Group Procurement team to support the evolution of the wider procurement strategy and transformation roadmap, ensuring this is reflected across all categories of spend within this remit: Budget Responsibility: None Direct Reports: None Indirect Reports: 1 Key interfaces: With line management (Infrastructure Category Director and Head of Technology Procurement) Other Category Managers - peers and Category Directors Group Procurement Centre of Excellence and Shared Services teams Finance Business Partners, Legal, Tax and Risk Business: supplier business owners, budget holders and vendor management Key partnering functions: Head of Foundation Services and their functional leads Enter the key responsibilities of the role: Establishing a Group Procurement Strategy for the Category Define, gain agreement to and implement strategic sourcing Category plans (including a pipeline of procurement opportunities) for aligned Pillar within the Infrastructure Technology category which includes both Software and Hardware. Continue to develop and maintain Category strategies and plans in conjunction with the team and business partners Lead the implementation of strategic and preferred suppliers and drive downwards the number of active suppliers. Implement a programme of supplier categorisation to drive value and focus Use internal and external data and analysis, relationships and specialist insight to provide a clear authority view on business investment decisions (e.g. spend analysis, supply markets, sourcing value levers, supply market reviews, business assessments etc.), to stimulate innovative problem solving within the business, develop and commit to performance targets and provide reporting in line with business compliance and procedures Provide support to business Category owners to drive upwards preferred supplier and channel compliance to global standards. Drive sourcing initiatives in support of defined business goals and business roadmaps Anticipate future procurement challenges, ensuring the business is equipped with the right strategies to deliver the best possible commercial outcomes including risks, routes to market, resource commitments, supply market dynamics, competitive strategies and delivery plans Implementing the Group Procurement Strategy for the Category Develop and lead supplier performance improvement programs and develop strategies to effectively improve supply chain performance in quality, delivery, and cost management Lead and drive strategic sourcing engagement for the Category, focusing on commercial and contractual negotiations, working with business partners and legal to close negotiations with contracts which fully protect the Group's commercial interests and ensure mitigation of operational risks conduct competitive RFI's/RFP's and lead on supplier negotiations as required. Provide an advisory service within a matrix orientated business by utilising an appropriate level of commercial expertise and foresight to ensure cost management and alignment with budget. Lead the delivery of a breadth of procurement initiatives, of varying complexity and value, using best in class sourcing solutions such as e-Procurement, e-Auctioning, strategic sourcing etc. Work with the business to ensure strategic supplier relationship management is considered in all procurement decisions, facilitating the handover into the contract management team and providing ongoing support and insight to address challenges with incumbent suppliers .Ongoing proactive review of existing Category arrangements in collaboration with business partners, to include ownership of the Category policy to ensure full compliance and optimised cost position. Lead the negotiations, tendering and selection of suppliers for all affiliate companies. Responsible for sourcing leadership on strategic projects including attendance at relevant project / programme board. Ensure appropriate risk mitigation strategies are an intrinsic part of sourcing decisions including contractual protections and ongoing supplier risk management Developing and maintaining relationships Build strong relationships with key partners in the Group, technology and business teams. Work with the technology leadership team and their reports to understand business strategy and drivers; provide creative challenge and thought leadership which influences and supports business decision-making. Be a key point of reference for negotiation, vendor escalations and supplier communications for commercial and governance aspects. Cultivate an environment of collaboration and innovation. Lead Supplier Relationship Management (SRM) of strategic supplier relationships (business critical and high spend). Facilitate regular supplier review meetings as well as joint steering group meetings with senior business and technology partners. Handle supplier risks and issues BAU Activities Facilitate workload with support from renewals teams and offshore senior buyers; ensure that resource is focused on the highest value opportunities in commercial risk management and cost benefit terms. Maintain Procurement systems and tools (e.g. pipeline management tool, savings tracker, supplier and contract databases, Category spend metrics), identifying and acting upon forthcoming renewals as required and identifying future cost reduction opportunities. Ensure compliance with corporate product, procedural, regulatory, quality, environmental and corporate social responsibility policies. Assist in the development of the wider procurement function across LSEG and different geographies. Provide assistance to the business and suppliers across the end to end sourcing process, i.e. reviewing and approving purchase orders, facilitating exceptions such as payment difficulties and ensuring timely delivery of goods and services, identifies the implications of a change and facilitates the variation of the contract Enter the essential experience and skills required: Strong procurement experience and industry / market knowledge relating to Technology Procurement. Preferred experience related to Infrastructure Software and Hardware vendors and associated services extensive years general experience Deep knowledge of procurement principles and practices Significant contract negotiation experience with demonstrable impact across a wide variety of spend categories with a particular focus on Hardware, Software & Professional Services. Deep knowledge of various types of pricing structures as well as associated contract terms and conditions and legal ramifications Understanding of risks of non-compliance, ability to identify when further advice and support is required Understanding of financial accounts, ability to assess the risk of contracting with an organisation based on a review of their company accounts and to identify when specialist financial advice may be needed Experience of reviewing and redlining contracts Familiar with intermediate IT tools and Procurement systems, ability to provide management information to assist sourcing and contract management process Ability to establish relationships, influence and act as a procurement authority across the organisation up to Executive level Consistent track record of running and leading business change and the transformation of business relationships Demonstrated analytical, problem solving . click apply for full job details
Are you a seasoned Systems Architect looking for a dynamic opportunity in the ever-evolving field of IT infrastructure? We are partnered with a leading player in data solutions, which is currently seeking a talented individual to join our team as a Systems Architect . This remote position offers the flexibility to work from the comfort of your home while being a vital part of the Greater Chicagoland team. You will be joining a business that prides itself on delivering cutting-edge IT solutions tailored to clients' unique needs. With a focus on innovation and customer satisfaction, and have established themselves as industry leaders in providing comprehensive data solutions. As a Systems Architect at Storcom, you will play a key role in advancing our clients' IT infrastructure. This position is remote, but candidates must be based in the Greater Chicagoland area due to the necessity for travel to data centers and customer sites. We are seeking individuals highly specialized in one or more phases of software systems development, systems integration, hardware, and storage. Responsibilities: Provides technical assistance and advice on complex activities such as: Installation, configuration, repair, and maintenance Allocation of storage requests support Deployment, configuration, and backup/restore services for all servers, physical or virtual Provide capacity planning, installation, configuration, problem resolution, and Tier 3 support of all servers, hosts, and supporting applications. Assist in agent configuration and troubleshooting. Formulates/defines specifications, develops/modifies/maintains complex systems and subsystems, using vendor engineering releases and utilities for overall operational systems. Applies analytical techniques when gathering information from users, defining work problems, designing technology solutions, and developing procedures to resolve the problems. Develops complete specifications to enable computer programmers to prepare required programs. Analyzes methods of approach. Reviews task proposal requirements, gathers information, analyzes data, prepares project synopses, compares alternatives, prepares specifications, resolves processing problems, coordinates work with programmers and engineers, and orients users to new systems. Works with considerable freedom to make decisions on the techniques and approaches to be used. Prepares recommendations for system improvement for management and user consideration. Skills/Must-Have: Bachelor's with 2-5 years (or commensurate experience). Full knowledge of the job. Moderate understanding of the general aspects of the job and its application. Provides solutions to a variety of technical problems of moderate scope and complexity. Works under general supervision. Follows established procedures. Work is reviewed for soundness and overall accuracy. Contributes to the completion of milestones associated with specific projects. Failure to achieve results may cause delays in program schedules and may result in the allocation of additional resources. Extensive VMware Virtualization Experience, including: Designing, implementing, and managing a VMware environment Datacenter cluster(s) managed by vCenter Current VMware certification (minimally, Data Center Virtualization and/or Cloud) Demonstrated effective project management experience (managing multiple projects along with day-to-day system administration). Red Hat Linux System Administration skills. Windows Server (2008 R2, 2012) and Active Directory. PowerShell script or equivalent demonstrated experience. Network knowledge, skills, and demonstrated experience in a complex network data center. Database Administration Skills (Preferred: MS SQL and Linux SQL). Clearance Requirements: Public Trust Benefits: 401K Salary: $130K
May 01, 2024
Full time
Are you a seasoned Systems Architect looking for a dynamic opportunity in the ever-evolving field of IT infrastructure? We are partnered with a leading player in data solutions, which is currently seeking a talented individual to join our team as a Systems Architect . This remote position offers the flexibility to work from the comfort of your home while being a vital part of the Greater Chicagoland team. You will be joining a business that prides itself on delivering cutting-edge IT solutions tailored to clients' unique needs. With a focus on innovation and customer satisfaction, and have established themselves as industry leaders in providing comprehensive data solutions. As a Systems Architect at Storcom, you will play a key role in advancing our clients' IT infrastructure. This position is remote, but candidates must be based in the Greater Chicagoland area due to the necessity for travel to data centers and customer sites. We are seeking individuals highly specialized in one or more phases of software systems development, systems integration, hardware, and storage. Responsibilities: Provides technical assistance and advice on complex activities such as: Installation, configuration, repair, and maintenance Allocation of storage requests support Deployment, configuration, and backup/restore services for all servers, physical or virtual Provide capacity planning, installation, configuration, problem resolution, and Tier 3 support of all servers, hosts, and supporting applications. Assist in agent configuration and troubleshooting. Formulates/defines specifications, develops/modifies/maintains complex systems and subsystems, using vendor engineering releases and utilities for overall operational systems. Applies analytical techniques when gathering information from users, defining work problems, designing technology solutions, and developing procedures to resolve the problems. Develops complete specifications to enable computer programmers to prepare required programs. Analyzes methods of approach. Reviews task proposal requirements, gathers information, analyzes data, prepares project synopses, compares alternatives, prepares specifications, resolves processing problems, coordinates work with programmers and engineers, and orients users to new systems. Works with considerable freedom to make decisions on the techniques and approaches to be used. Prepares recommendations for system improvement for management and user consideration. Skills/Must-Have: Bachelor's with 2-5 years (or commensurate experience). Full knowledge of the job. Moderate understanding of the general aspects of the job and its application. Provides solutions to a variety of technical problems of moderate scope and complexity. Works under general supervision. Follows established procedures. Work is reviewed for soundness and overall accuracy. Contributes to the completion of milestones associated with specific projects. Failure to achieve results may cause delays in program schedules and may result in the allocation of additional resources. Extensive VMware Virtualization Experience, including: Designing, implementing, and managing a VMware environment Datacenter cluster(s) managed by vCenter Current VMware certification (minimally, Data Center Virtualization and/or Cloud) Demonstrated effective project management experience (managing multiple projects along with day-to-day system administration). Red Hat Linux System Administration skills. Windows Server (2008 R2, 2012) and Active Directory. PowerShell script or equivalent demonstrated experience. Network knowledge, skills, and demonstrated experience in a complex network data center. Database Administration Skills (Preferred: MS SQL and Linux SQL). Clearance Requirements: Public Trust Benefits: 401K Salary: $130K
A leading Independent IT Infrastructure and Services Consultancy is looking for Privileged Access Management - PAM (CyberArk) Consultant/Implementation Engineers for a 3-month contract initially to start ASAP, various locations/clients in and around London (hybrid working), Inside IR35. The engineer will be responsible for, as part of the CyberArk delivery team, to deploy the CyberArk core PAS solution into a public sector client. The role will involve Cyber core PAS installation, config, testing and account onboarding across Windows and RHEL target applications and servers, providing technical expertise related to the CyberArk core PAS suite of products within on-premise, AWS and Azure environments. The CyberArk software and infrastructure being deployed consists of the following components:Enterprise Password Vault (EPV) Password Vault Web Access (PVWA) Central Policy Manager (CPM) Privileged Session Manager (PSM) HTML5 Gateway (H5G)Privileged Threat Analytics With experience of the above solutions across a minimum of 2 completed deployments. Essential Responsibilities and Requirements: Proven "Hands on" experience and technical abilities associated with BAU support activities for CyberArk's Privileged Identity and Privileged Session Management Suites (EPV, CPM, PVWA, PSM, HTML5GW, and DR)Proven experience in extending existing CyberArk technologies/practices (EPV) and providing recommendations to optimise or enhance BAU services offerings.Good knowledge and expertise in PAM processes, procedures and onboarding of accounts into a PAM (ideally CyberArk) solution Required Experience & Qualifications:Major operating systems such as Microsoft Windows, UNIX, Linux and applications/middleware technologies/platformsActive Directory structures and Identity Management policies and processes Familiarity with PAM aspects for major RDBMS such as Microsoft SQL, Oracle, etc.Experience facilitating business process design as it relates to managing identities and access privileges.Experience acting as a BAU Support Engineer for a PAM (CyberArk) solution.Valid SC Clearance Key skills & behaviours:Flexible approach and ability to work co-operatively within a newly created team environment.Should be a self-starter and be able to perform quality assurance and control to create technical deliverables that are error free / with minimal non-functional defects.Experience in operationally supporting large, complex technical environment.Methodical and structured in their approach to tasks.Capability to organise and prioritise tasksStrong interpersonal skills to establish/maintain relationships and interact with team members.Strong organisation and time management skillsStrong analytical and problem solving skills Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 01, 2024
Full time
A leading Independent IT Infrastructure and Services Consultancy is looking for Privileged Access Management - PAM (CyberArk) Consultant/Implementation Engineers for a 3-month contract initially to start ASAP, various locations/clients in and around London (hybrid working), Inside IR35. The engineer will be responsible for, as part of the CyberArk delivery team, to deploy the CyberArk core PAS solution into a public sector client. The role will involve Cyber core PAS installation, config, testing and account onboarding across Windows and RHEL target applications and servers, providing technical expertise related to the CyberArk core PAS suite of products within on-premise, AWS and Azure environments. The CyberArk software and infrastructure being deployed consists of the following components:Enterprise Password Vault (EPV) Password Vault Web Access (PVWA) Central Policy Manager (CPM) Privileged Session Manager (PSM) HTML5 Gateway (H5G)Privileged Threat Analytics With experience of the above solutions across a minimum of 2 completed deployments. Essential Responsibilities and Requirements: Proven "Hands on" experience and technical abilities associated with BAU support activities for CyberArk's Privileged Identity and Privileged Session Management Suites (EPV, CPM, PVWA, PSM, HTML5GW, and DR)Proven experience in extending existing CyberArk technologies/practices (EPV) and providing recommendations to optimise or enhance BAU services offerings.Good knowledge and expertise in PAM processes, procedures and onboarding of accounts into a PAM (ideally CyberArk) solution Required Experience & Qualifications:Major operating systems such as Microsoft Windows, UNIX, Linux and applications/middleware technologies/platformsActive Directory structures and Identity Management policies and processes Familiarity with PAM aspects for major RDBMS such as Microsoft SQL, Oracle, etc.Experience facilitating business process design as it relates to managing identities and access privileges.Experience acting as a BAU Support Engineer for a PAM (CyberArk) solution.Valid SC Clearance Key skills & behaviours:Flexible approach and ability to work co-operatively within a newly created team environment.Should be a self-starter and be able to perform quality assurance and control to create technical deliverables that are error free / with minimal non-functional defects.Experience in operationally supporting large, complex technical environment.Methodical and structured in their approach to tasks.Capability to organise and prioritise tasksStrong interpersonal skills to establish/maintain relationships and interact with team members.Strong organisation and time management skillsStrong analytical and problem solving skills Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Go beyond. At Willis Towers Watson, we are more than individuals. We are a community focused on helping our colleagues and clients thrive and succeed. Willis Towers Watson is a leading global professional services company that helps organizations improve performance through effective people, financial and risk management. With 45,000 associates around the world, we offer solutions in the areas of benefits, talent management, rewards, and risk and capital management.The Identity and Access Managment team provides global engineering, development and operational support for a range of Identity products, practices and processes across a range of Cloud and On Premise environments. The Identity and Access mgmt. team is responsible for the development activities, availability, security, and performance of the environments and associated functions including M365 services. As the team that maintains a core infrastructure service, the team must collaborate with a number of business segments and technical groups to maintain a stable environment. Willis Towers Watson IT is currently seeking qualified candidates for the position of Identity Engineer. In this position, the successful candidate must demonstrate enterprise-level ability to support a mature environment and associated services in a large dynamic, global environment. Design, develop, implement and support Microsoft Identity Manager, Active Directory and Active Directory Federation Services (ADFS), AAD SSO, Directory Synchronization, and Azure AD/Entra ID. Major Accountabilities: Design, development, implement and support Identity Mgmt Solutions and related technologies in support of JML processes. Partner with and work with business units, vendor application development as well as diverse areas within IT in an on-going basis to understand and implement identity lifecycle management solutions. Active Directory/ADFS/ Entra ID synchronization and management. Provides subject matter expertise for the migration efforts Support ticket resolution and acts as escalation point for Tier 1 and 2 service desk support. Create/Maintain and Enhance Team Processes and DocumentationThe candidate must have the ability to work independently as part of a global team while partnering with application owners, technical business units, data centre services vendors and other diverse areas within IT in an ongoing basis. BS/BA degree in a relevant Business or Information Technology area; Substantial experience implementing Identity Management Solutions. Experience implementing Microsoft Identity Manager (MIM) with multiple reference implementations. Experience coding experience with PowerShell, C#, and .NET Solid experience of support experience with Windows 2012 and above Should be a highly skilled MS MIM architect and developer. Advanced understanding of software development lifecycle and application architecture. Working knowledge of other technology infrastructure components, including but not limited to operating systems MS SCCM/SCOM, TCP/IP, Firewall rules, SSL, system management / monitoring SNMP. Advanced Level experience with PowerShell, and/or shell scripting capabilities as well as MS SQL Server Intermediate level experience with implementing and supporting Microsoft Azure cloud technologies Solid understanding of underlying infrastructure components (storage, networking, etc.) Positive team-first attitude with strong verbal and written communication skills Must possess sound analytical and problem solving capabilities Strong troubleshooting skillsWTW believes that effectively managing a diverse workforce is vital to our business strategy. We have an obligation to our organization, ourselves and our clients to hire and develop the best people we can find. We will continually review our policies and practices to ensure that all areas of the employment process (including recruiting, hiring, work assignments, compensation, benefits, promotions, transfers, company-sponsored development programs and overall workplace experience) are free from discriminatory practices. We are committed to equal employment opportunities at WTW.
May 01, 2024
Full time
Go beyond. At Willis Towers Watson, we are more than individuals. We are a community focused on helping our colleagues and clients thrive and succeed. Willis Towers Watson is a leading global professional services company that helps organizations improve performance through effective people, financial and risk management. With 45,000 associates around the world, we offer solutions in the areas of benefits, talent management, rewards, and risk and capital management.The Identity and Access Managment team provides global engineering, development and operational support for a range of Identity products, practices and processes across a range of Cloud and On Premise environments. The Identity and Access mgmt. team is responsible for the development activities, availability, security, and performance of the environments and associated functions including M365 services. As the team that maintains a core infrastructure service, the team must collaborate with a number of business segments and technical groups to maintain a stable environment. Willis Towers Watson IT is currently seeking qualified candidates for the position of Identity Engineer. In this position, the successful candidate must demonstrate enterprise-level ability to support a mature environment and associated services in a large dynamic, global environment. Design, develop, implement and support Microsoft Identity Manager, Active Directory and Active Directory Federation Services (ADFS), AAD SSO, Directory Synchronization, and Azure AD/Entra ID. Major Accountabilities: Design, development, implement and support Identity Mgmt Solutions and related technologies in support of JML processes. Partner with and work with business units, vendor application development as well as diverse areas within IT in an on-going basis to understand and implement identity lifecycle management solutions. Active Directory/ADFS/ Entra ID synchronization and management. Provides subject matter expertise for the migration efforts Support ticket resolution and acts as escalation point for Tier 1 and 2 service desk support. Create/Maintain and Enhance Team Processes and DocumentationThe candidate must have the ability to work independently as part of a global team while partnering with application owners, technical business units, data centre services vendors and other diverse areas within IT in an ongoing basis. BS/BA degree in a relevant Business or Information Technology area; Substantial experience implementing Identity Management Solutions. Experience implementing Microsoft Identity Manager (MIM) with multiple reference implementations. Experience coding experience with PowerShell, C#, and .NET Solid experience of support experience with Windows 2012 and above Should be a highly skilled MS MIM architect and developer. Advanced understanding of software development lifecycle and application architecture. Working knowledge of other technology infrastructure components, including but not limited to operating systems MS SCCM/SCOM, TCP/IP, Firewall rules, SSL, system management / monitoring SNMP. Advanced Level experience with PowerShell, and/or shell scripting capabilities as well as MS SQL Server Intermediate level experience with implementing and supporting Microsoft Azure cloud technologies Solid understanding of underlying infrastructure components (storage, networking, etc.) Positive team-first attitude with strong verbal and written communication skills Must possess sound analytical and problem solving capabilities Strong troubleshooting skillsWTW believes that effectively managing a diverse workforce is vital to our business strategy. We have an obligation to our organization, ourselves and our clients to hire and develop the best people we can find. We will continually review our policies and practices to ensure that all areas of the employment process (including recruiting, hiring, work assignments, compensation, benefits, promotions, transfers, company-sponsored development programs and overall workplace experience) are free from discriminatory practices. We are committed to equal employment opportunities at WTW.