In Technology Group Limited
Stoke-on-trent, Staffordshire
Senior IT Support - £30k Role: Senior IT Engineer Location: Stoke-on-Trent Salary: Up to £30k Do you want to work in the office only 2 TIMES A WEEK?! AND Are you tired of having limited access to certain technologies in the workplace? My client are currently looking for a Senior IT Technician to lead the reigns on the infrastructure and networking requirements in the company. If you're well experienced supporting and managing hardware, remote and hands on support as well as driving high standards of IT Support, then this is the role with you. With flexible working and regular salary reviews, it's a fantastic step in your IT career Required: Demonstrated track record in a Senior IT support capacity. Over 5 years of hands-on experience in infrastructure, cloud computing, and related services. Verified proficiency in Microsoft 365, Azure, SharePoint, Teams, and Intune. Proficiency in utilizing ITSM tools such as Freshservice or equivalents. Proficiency with databases including Microsoft SQL and Postgres, as well as experience with SSRS. Familiarity with virtualization technologies such as VMware, Microsoft Azure, and Azure Virtual Desktop. Established expertise in networking encompassing LAN, VLANs, WAN, Wi-Fi, and MPLS. Experience with cloud-based solutions including Microsoft Azure, Azure Site Recovery, and restoration processes. Microsoft Technical Associate certification in Windows Server or Networking, or comparable qualifications. Preferred: Microsoft MCSA or MCSE certification. Bachelor's degree in Information Technology, Computer Science, or a related field. Experience in the financial sector or Building Society Services. If you think you could be a good fit for the role, either apply directly or send your full CV to thomas com. Windows - Active Directory - Microsoft 365 - Bespoke Applications - Intune - Azure - LAN - VLAN - VmWare - networking - firewalls - Back Ups. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 17, 2024
Full time
Senior IT Support - £30k Role: Senior IT Engineer Location: Stoke-on-Trent Salary: Up to £30k Do you want to work in the office only 2 TIMES A WEEK?! AND Are you tired of having limited access to certain technologies in the workplace? My client are currently looking for a Senior IT Technician to lead the reigns on the infrastructure and networking requirements in the company. If you're well experienced supporting and managing hardware, remote and hands on support as well as driving high standards of IT Support, then this is the role with you. With flexible working and regular salary reviews, it's a fantastic step in your IT career Required: Demonstrated track record in a Senior IT support capacity. Over 5 years of hands-on experience in infrastructure, cloud computing, and related services. Verified proficiency in Microsoft 365, Azure, SharePoint, Teams, and Intune. Proficiency in utilizing ITSM tools such as Freshservice or equivalents. Proficiency with databases including Microsoft SQL and Postgres, as well as experience with SSRS. Familiarity with virtualization technologies such as VMware, Microsoft Azure, and Azure Virtual Desktop. Established expertise in networking encompassing LAN, VLANs, WAN, Wi-Fi, and MPLS. Experience with cloud-based solutions including Microsoft Azure, Azure Site Recovery, and restoration processes. Microsoft Technical Associate certification in Windows Server or Networking, or comparable qualifications. Preferred: Microsoft MCSA or MCSE certification. Bachelor's degree in Information Technology, Computer Science, or a related field. Experience in the financial sector or Building Society Services. If you think you could be a good fit for the role, either apply directly or send your full CV to thomas com. Windows - Active Directory - Microsoft 365 - Bespoke Applications - Intune - Azure - LAN - VLAN - VmWare - networking - firewalls - Back Ups. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
My client is a well-established MSP, and they are looking for a strong 2nd Line IT Technician to join their growing team. They have a small close knit, family feel team offering you a great opportunity to get hands on with a wide range of technology, be an escalation point, get hands on with project work and work with their wide range of clients on a consultancy basis. The position is mainly desk based but some occasional travel to client sites may be required as and when the business needs so a full UK License and access to a car is a must. Key Responsibilities: Provide 2nd line technical support via phone, email, and face-to-face for internal and external customers. Record all support requests in service desk system and ensure timely resolution within SLA. Support 1st line technicians, be an escalation point, offer advice, and teach when necessary. Prepare and configure new equipment, including PCs, laptops, routers, servers, and network switches. Communicate with third-party suppliers to ensure service delivery. Proactively monitor and update IT systems and respond to potential issues. Configure and administrate Microsoft 365 products and escalate complex issues to the senior team. Manage and implement client infrastructure projects, and plan effectively. Occasional site visits to help support clients when needed - Clients are mainly Northwest based. Essential skills + Requirements: Proficient in Windows based issues and can solve independently Good General IT Knowledge VMware + Hyper-V experience Previous experience with VOIP Strong support and configuration of Microsoft 365 Installation and configuration of Laptops and PCs Good experience of supporting Microsoft Servers Installation and Configuration of Routers and Switches Good troubleshooting email issues Cloud Backup Solutions 3 Years of IT Support (MSP experience is a bonus) Must have a clean driving license + car Job title: 2nd Line IT Engineer Location: Bolton Work Pattern: Mon-Fri 9am-5pm - Hybrid working and occasional travel required If you are a team player with a can-do attitude and a desire to learn, my client would love to hear from you. They offer a competitive salary package and opportunities for career progression. Apply now to join their team of passionate IT professionals by applying with a copy of your up-to-date CV. BeTechnology Group Limited is acting as an Employment Agency in relation to this vacancy.
Apr 17, 2024
Full time
My client is a well-established MSP, and they are looking for a strong 2nd Line IT Technician to join their growing team. They have a small close knit, family feel team offering you a great opportunity to get hands on with a wide range of technology, be an escalation point, get hands on with project work and work with their wide range of clients on a consultancy basis. The position is mainly desk based but some occasional travel to client sites may be required as and when the business needs so a full UK License and access to a car is a must. Key Responsibilities: Provide 2nd line technical support via phone, email, and face-to-face for internal and external customers. Record all support requests in service desk system and ensure timely resolution within SLA. Support 1st line technicians, be an escalation point, offer advice, and teach when necessary. Prepare and configure new equipment, including PCs, laptops, routers, servers, and network switches. Communicate with third-party suppliers to ensure service delivery. Proactively monitor and update IT systems and respond to potential issues. Configure and administrate Microsoft 365 products and escalate complex issues to the senior team. Manage and implement client infrastructure projects, and plan effectively. Occasional site visits to help support clients when needed - Clients are mainly Northwest based. Essential skills + Requirements: Proficient in Windows based issues and can solve independently Good General IT Knowledge VMware + Hyper-V experience Previous experience with VOIP Strong support and configuration of Microsoft 365 Installation and configuration of Laptops and PCs Good experience of supporting Microsoft Servers Installation and Configuration of Routers and Switches Good troubleshooting email issues Cloud Backup Solutions 3 Years of IT Support (MSP experience is a bonus) Must have a clean driving license + car Job title: 2nd Line IT Engineer Location: Bolton Work Pattern: Mon-Fri 9am-5pm - Hybrid working and occasional travel required If you are a team player with a can-do attitude and a desire to learn, my client would love to hear from you. They offer a competitive salary package and opportunities for career progression. Apply now to join their team of passionate IT professionals by applying with a copy of your up-to-date CV. BeTechnology Group Limited is acting as an Employment Agency in relation to this vacancy.
Reed Technology
Newcastle Upon Tyne, Tyne And Wear
A local business is looking for an IT Support Team Lead to be a technical SME alongside managing and mentoring a small service desk. Working within the IT Team, you will ensure effective service delivery ensuring the security and availability of business systems, network infrastructure and the Office365/Azure platform . You will lead a user-focused service desk whilst monitoring and maintaining systems and networks. This will include configuring, installing, and supporting all IT systems, diagnosing hardware and software faults and solving technical and application problems. You will have experience in service desk management (Ideally aligned to ITIL best practices), supporting technical colleagues in a collaborative and fast-paced environment, and ensuring service standards are maintained. You will encompass technical support, drive continuous service improvement and contribute to the successful delivery of IT projects and overall IT Strategy. Experience and knowledge required: Experience as a senior service desk technician, mentoring and advising other members of the team. Experience improving service desk SLA's and efficiencies across the desk Experience of supporting generic software packages Experience of PC and Server support, including Windows Client and Server Operating systems. Windows 10/11/Server 2016/2019 Experience of Microsoft Exchange, including Exchange Online, Active Directory, Group Policy, DNS, DHCP etc. Experience of end-user hardware including PCs, laptops, printers etc. Excellent technical diagnostic and problem-solving ability Drivers Licence Benefits include: 25 days per year plus bank holidays (Increasing up to 30 days with five years' service) Up to 13 'flexi days' per annum Flexible working from 7am - 7pm Employer pension contribution up to 8% Company sick pay scheme Family friendly policies with company pay schemes Induction programme and ongoing personal development Corporate Performance Bonus scheme Staff Savings Scheme Simply Health Plan (after 3 years' service) Employee Assistance Programme Long service awards And more! 36.5 Hours/ Hybrid Working/ Permanent/ Newcastle upon Tyne Next Steps? If you would like to know anything more about this role or even just want to hear what other Infrastructure, Cloud and Security positions I have that may also be a good match for you then please apply to this advert / or catch me on LinkedIn "Hayley Bee
Apr 17, 2024
Full time
A local business is looking for an IT Support Team Lead to be a technical SME alongside managing and mentoring a small service desk. Working within the IT Team, you will ensure effective service delivery ensuring the security and availability of business systems, network infrastructure and the Office365/Azure platform . You will lead a user-focused service desk whilst monitoring and maintaining systems and networks. This will include configuring, installing, and supporting all IT systems, diagnosing hardware and software faults and solving technical and application problems. You will have experience in service desk management (Ideally aligned to ITIL best practices), supporting technical colleagues in a collaborative and fast-paced environment, and ensuring service standards are maintained. You will encompass technical support, drive continuous service improvement and contribute to the successful delivery of IT projects and overall IT Strategy. Experience and knowledge required: Experience as a senior service desk technician, mentoring and advising other members of the team. Experience improving service desk SLA's and efficiencies across the desk Experience of supporting generic software packages Experience of PC and Server support, including Windows Client and Server Operating systems. Windows 10/11/Server 2016/2019 Experience of Microsoft Exchange, including Exchange Online, Active Directory, Group Policy, DNS, DHCP etc. Experience of end-user hardware including PCs, laptops, printers etc. Excellent technical diagnostic and problem-solving ability Drivers Licence Benefits include: 25 days per year plus bank holidays (Increasing up to 30 days with five years' service) Up to 13 'flexi days' per annum Flexible working from 7am - 7pm Employer pension contribution up to 8% Company sick pay scheme Family friendly policies with company pay schemes Induction programme and ongoing personal development Corporate Performance Bonus scheme Staff Savings Scheme Simply Health Plan (after 3 years' service) Employee Assistance Programme Long service awards And more! 36.5 Hours/ Hybrid Working/ Permanent/ Newcastle upon Tyne Next Steps? If you would like to know anything more about this role or even just want to hear what other Infrastructure, Cloud and Security positions I have that may also be a good match for you then please apply to this advert / or catch me on LinkedIn "Hayley Bee
An experienced Senior IT Support Engineer with at least 3 years of MSP experience is needed to join our team at Speak Digital, a leading Managed Service Provider based in Shenley, on a full-time basis. We are looking for a strong 2nd/3rd Line Engineer to join our helpdesk team. As the most experienced technician on the helpdesk, you will be responsible for maintaining a high standard of all technical services provided to our clients as well as supporting the helpdesk team and making sure they have the skills and training they need. This is a client-facing role. You need to be able to communicate well with clients (new and existing) and enjoy establishing relationships and building trust and confidence. This is an excellent opportunity to progress your career with a well-established company! About Us Speak Digital is a Managed Service Provider offering support, consultancy, and cloud services. Since 2010, we have become a trusted partner for small and medium businesses in London, Hertfordshire, and Essex. You'll have the opportunity to make a real impact and be valued for your contributions every step of the way. Together, let's harness the power of technology to drive success. About The Role As an MSP, we provide a wide range of managed services, including productivity, connectivity, security and backup. You will be expected to have a deep knowledge of these products enabling you to deal with implementations, migrations, support and training the team in their use. You will be taking on complex tickets and generally assisting the helpdesk team. You should be able to help them aspire to increase their knowledge and develop their skills. Our clients need to operate securely and safely, so you will need to be able to advise on information security, cyber safety, and GDPR best practices. Required Experience: MSP Experience (at least 3 years) Strong 2nd line technical skillset Microsoft 365 and Azure Web and Internet (DNS, DKIM and DMARC) Desktop Computing on both Windows and OSX AzureAD and local Active Directory management RMM tools (We use Ninja and ConnectWise) Experience with Cyber Essentials or other compliance audits Required Skills: Excellent communication skills, verbal and written Experience with incident management Own a vehicle with a valid UK driving licence Patient, understanding and calm under pressure. Hard-working,/ honest and responsible Keen to learn and happy to accept feedback Good time-keeping and the ability to prioritise work-load Desirable Skills: Microsoft Terminal Services, including brokers and gateways Citrix (delivery of Remote Desktops and Remote Apps) Voice over IP (Hosted PBX, SIP handsets, Microsoft Teams Voice) Basic understanding of CCTV and Access Control networking requirements Supporting and working with suppliers to support software packages such as Sage, IRIS, & CCH WordPress or HTML/CSS Benefits: Health Insurance Gym Membership options Flexible Working Opportunity to work from home up to 2 days per week 20 days holiday plus public holidays Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles including; Senior IT Support Specialist, Lead IT Technician, IT Support Team Leader, Senior Systems Support Engineer, Senior Technical Support Engineer, IT Service Desk Lead, and Senior Helpdesk Engineer may also be considered for this role.
Apr 17, 2024
Full time
An experienced Senior IT Support Engineer with at least 3 years of MSP experience is needed to join our team at Speak Digital, a leading Managed Service Provider based in Shenley, on a full-time basis. We are looking for a strong 2nd/3rd Line Engineer to join our helpdesk team. As the most experienced technician on the helpdesk, you will be responsible for maintaining a high standard of all technical services provided to our clients as well as supporting the helpdesk team and making sure they have the skills and training they need. This is a client-facing role. You need to be able to communicate well with clients (new and existing) and enjoy establishing relationships and building trust and confidence. This is an excellent opportunity to progress your career with a well-established company! About Us Speak Digital is a Managed Service Provider offering support, consultancy, and cloud services. Since 2010, we have become a trusted partner for small and medium businesses in London, Hertfordshire, and Essex. You'll have the opportunity to make a real impact and be valued for your contributions every step of the way. Together, let's harness the power of technology to drive success. About The Role As an MSP, we provide a wide range of managed services, including productivity, connectivity, security and backup. You will be expected to have a deep knowledge of these products enabling you to deal with implementations, migrations, support and training the team in their use. You will be taking on complex tickets and generally assisting the helpdesk team. You should be able to help them aspire to increase their knowledge and develop their skills. Our clients need to operate securely and safely, so you will need to be able to advise on information security, cyber safety, and GDPR best practices. Required Experience: MSP Experience (at least 3 years) Strong 2nd line technical skillset Microsoft 365 and Azure Web and Internet (DNS, DKIM and DMARC) Desktop Computing on both Windows and OSX AzureAD and local Active Directory management RMM tools (We use Ninja and ConnectWise) Experience with Cyber Essentials or other compliance audits Required Skills: Excellent communication skills, verbal and written Experience with incident management Own a vehicle with a valid UK driving licence Patient, understanding and calm under pressure. Hard-working,/ honest and responsible Keen to learn and happy to accept feedback Good time-keeping and the ability to prioritise work-load Desirable Skills: Microsoft Terminal Services, including brokers and gateways Citrix (delivery of Remote Desktops and Remote Apps) Voice over IP (Hosted PBX, SIP handsets, Microsoft Teams Voice) Basic understanding of CCTV and Access Control networking requirements Supporting and working with suppliers to support software packages such as Sage, IRIS, & CCH WordPress or HTML/CSS Benefits: Health Insurance Gym Membership options Flexible Working Opportunity to work from home up to 2 days per week 20 days holiday plus public holidays Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles including; Senior IT Support Specialist, Lead IT Technician, IT Support Team Leader, Senior Systems Support Engineer, Senior Technical Support Engineer, IT Service Desk Lead, and Senior Helpdesk Engineer may also be considered for this role.
Senior IT Helpdesk Technician Burgess Hill, West Sussex £27,000 per annum Monday to Friday - 37 hours per week - excellent benefits Our technology focussed secondary school and sixth form are looking for a Senior IT Helpdesk Technician to join the team in providing second line support for staff, students, parents and other stake holders This is a fantastic developmental opportunity for anyone who is keen to develop their existing skills in a wide range of technologies whilst working in a highly successful, technology focussed environment.You will need a minimum of level 3, or preferably level 4 in an IT related subject (A-Levels/ BTEC or apprenticeship) At least 2 years' experience in a relevant IT role - education sector would be a bonus. The postholder will join a dynamic, friendly, and supportive team within a school that is known for being an investor in people and technology. The successful candidate will be working with a broad range of technologies including: Office 365 and Azure AD iOS and MacOS Mobile Device Management (Microsoft Intune) Windows Server (2019/2022) and Desktop (10/11) PowerShell Virtual Servers (vSphere & VMWare) Wired and Wireless Networks (Aruba, Cisco and VLANs) VOIP Telephony (3CX) Filtering, Firewall and VPN (Smoothwall) CCTV (Hikvision) Mobile Device Management (Intune and Mostyle) Door Control (Paxton and IDStore) Active Directory, DNS, DHCP, Group Policy Print Management (PaperCut MF) Classroom Technologies Understanding of networking principles Knowledge of: Windows 10/11 Desktop Support Windows Server 2019/2022 Server Virtual Machines (ideally VMWare and/or Hyper-V) Active Directory, DNS, DHCP, and Group Policy Wired & Wireless Networking (ideally Aruba and/or Cisco) Switching and routing, VLANS, wireless networking Mobile Device Management (ideally Microsoft Intune and/or Mosyle) MacOS and iOS Print Management (ideally PaperCut MF) VOIP (ideally 3CX) Door Access Control (ideally Paxton and/or IDStore) Firewalls, Filtering and VPNs (ideally Smoothwall) CCTV (ideally Hikvision) PowerShell and Scripting
Apr 16, 2024
Full time
Senior IT Helpdesk Technician Burgess Hill, West Sussex £27,000 per annum Monday to Friday - 37 hours per week - excellent benefits Our technology focussed secondary school and sixth form are looking for a Senior IT Helpdesk Technician to join the team in providing second line support for staff, students, parents and other stake holders This is a fantastic developmental opportunity for anyone who is keen to develop their existing skills in a wide range of technologies whilst working in a highly successful, technology focussed environment.You will need a minimum of level 3, or preferably level 4 in an IT related subject (A-Levels/ BTEC or apprenticeship) At least 2 years' experience in a relevant IT role - education sector would be a bonus. The postholder will join a dynamic, friendly, and supportive team within a school that is known for being an investor in people and technology. The successful candidate will be working with a broad range of technologies including: Office 365 and Azure AD iOS and MacOS Mobile Device Management (Microsoft Intune) Windows Server (2019/2022) and Desktop (10/11) PowerShell Virtual Servers (vSphere & VMWare) Wired and Wireless Networks (Aruba, Cisco and VLANs) VOIP Telephony (3CX) Filtering, Firewall and VPN (Smoothwall) CCTV (Hikvision) Mobile Device Management (Intune and Mostyle) Door Control (Paxton and IDStore) Active Directory, DNS, DHCP, Group Policy Print Management (PaperCut MF) Classroom Technologies Understanding of networking principles Knowledge of: Windows 10/11 Desktop Support Windows Server 2019/2022 Server Virtual Machines (ideally VMWare and/or Hyper-V) Active Directory, DNS, DHCP, and Group Policy Wired & Wireless Networking (ideally Aruba and/or Cisco) Switching and routing, VLANS, wireless networking Mobile Device Management (ideally Microsoft Intune and/or Mosyle) MacOS and iOS Print Management (ideally PaperCut MF) VOIP (ideally 3CX) Door Access Control (ideally Paxton and/or IDStore) Firewalls, Filtering and VPNs (ideally Smoothwall) CCTV (ideally Hikvision) PowerShell and Scripting
Role: Senior Project Manager Salary: £40k-£45k plus £5k car allowance Job Status: Permanent/Full-Time Location: Birmingham and surrounding areas, and up to Manchester. Being centrally based would be ideal Vacancy Reference: VR/05118 Role Description: Bridge Recruitment are currently networking for a Senior Project Manager to join the Team of one of our clients, a Soft facilities service provider supporting customers nationally. They are committed to the health and wellbeing of their employees and always strive to invest in the latest technology in order to provide a best-in-class service to their clients. As Senior Project Manager, you will be responsible for coordinating teams of technicians to deliver the required level of service to customers. You will work closely with Operations, Helpdesk and Commercial teams to assess jobs and ensure the correct skills and tools are in place throughout the project. The ideal Senior Project Manager will have proven experience in the FM cleaning sector, will be flexible to support the needs of the business and will be highly customer focused. Responsibilities: Pre organisation project ensuring right equipment and tools are on site as part of commencement Start project team on day one of project ensuring full specifications is debriefed to lead, all project team are debriefed and RAMS are fully read and signed by all Attend clients sites to assess and estimate costs for delivering a project with timelines Meet and update customers on the progress of all works agree date of meeting prior to project commencing Identify solutions to reduce time and cost in all areas such as equipment hire and labour Monitor productivity levels of labour on jobs and ensure that it meets the planning schedule Be competent at working with Excel and planning tools to monitor progress of projects Ensure that the Health & Safety requirements are implemented and adhered to by all staff Check all jobs have correct information on Jobwatch (CRM) prior to commencement of work Liaise with Helpdesk/Commercial to ensure project is completed correctly prior to invoicing Check all staff have the appropriate PPE and that risk assessments have been read in full Requirements: Previous experience in the FM cleaning sector is desirable Good understanding on pricing jobs in the specialist cleaning industry Held senior technician/supervisory roles in the service industry Ability to establish and maintain good client relationships, both internally and externally Understands and agreeable to work different hours/shifts to include nights/weekends Excellent communication skills (verbal and written) Highly customer focused and always looking to deliver a high quality of service for clients Capable of delegating duties and tasks to other staff and monitoring performance Flexible and able to react quickly to the needs of the customer and the company Ability to deliver quality results under pressure and prioritise work Competence in Microsoft Office products especially Outlook, Word and Excel Excellent time management skills and ability to prioritise a demanding workload Ability to hold employee and client information in the strictest confidence Certification in IPAF/PASMA and CSCS Qualifications in Health and Safety such as IOSH desirable but not essential Competent level of maths and English qualification
Apr 16, 2024
Full time
Role: Senior Project Manager Salary: £40k-£45k plus £5k car allowance Job Status: Permanent/Full-Time Location: Birmingham and surrounding areas, and up to Manchester. Being centrally based would be ideal Vacancy Reference: VR/05118 Role Description: Bridge Recruitment are currently networking for a Senior Project Manager to join the Team of one of our clients, a Soft facilities service provider supporting customers nationally. They are committed to the health and wellbeing of their employees and always strive to invest in the latest technology in order to provide a best-in-class service to their clients. As Senior Project Manager, you will be responsible for coordinating teams of technicians to deliver the required level of service to customers. You will work closely with Operations, Helpdesk and Commercial teams to assess jobs and ensure the correct skills and tools are in place throughout the project. The ideal Senior Project Manager will have proven experience in the FM cleaning sector, will be flexible to support the needs of the business and will be highly customer focused. Responsibilities: Pre organisation project ensuring right equipment and tools are on site as part of commencement Start project team on day one of project ensuring full specifications is debriefed to lead, all project team are debriefed and RAMS are fully read and signed by all Attend clients sites to assess and estimate costs for delivering a project with timelines Meet and update customers on the progress of all works agree date of meeting prior to project commencing Identify solutions to reduce time and cost in all areas such as equipment hire and labour Monitor productivity levels of labour on jobs and ensure that it meets the planning schedule Be competent at working with Excel and planning tools to monitor progress of projects Ensure that the Health & Safety requirements are implemented and adhered to by all staff Check all jobs have correct information on Jobwatch (CRM) prior to commencement of work Liaise with Helpdesk/Commercial to ensure project is completed correctly prior to invoicing Check all staff have the appropriate PPE and that risk assessments have been read in full Requirements: Previous experience in the FM cleaning sector is desirable Good understanding on pricing jobs in the specialist cleaning industry Held senior technician/supervisory roles in the service industry Ability to establish and maintain good client relationships, both internally and externally Understands and agreeable to work different hours/shifts to include nights/weekends Excellent communication skills (verbal and written) Highly customer focused and always looking to deliver a high quality of service for clients Capable of delegating duties and tasks to other staff and monitoring performance Flexible and able to react quickly to the needs of the customer and the company Ability to deliver quality results under pressure and prioritise work Competence in Microsoft Office products especially Outlook, Word and Excel Excellent time management skills and ability to prioritise a demanding workload Ability to hold employee and client information in the strictest confidence Certification in IPAF/PASMA and CSCS Qualifications in Health and Safety such as IOSH desirable but not essential Competent level of maths and English qualification
2nd Line Support Engineer My client, a specialist communications and managed service provider, are currently looking for a 2nd Line Support Engineer to join their growing team! As a 2nd Line Support Technician, you will be responsible for the ongoing support and maintenance of their clients' IT, telephony, and connection infrastructure. You will be responsible for providing technical assistance to end users, resolving complicated issues, and improving the overall efficiency of their support service. The role is primarily desk-based and provides remote support; however, it will also include occasional trips to customers' premises. This post is suitable for a driven and ambitious IT professional looking to advance their career. Location: Northampton Salary: Up to £35,000 DOE Key responsibilities: Provide second-line technical help to end users, resolving hardware and software issues quickly and efficiently. Diagnose and resolve escalated IT incidents, interacting with the first-line support, additional support teams, and vendors as necessary. Install, set up, and maintain computer hardware, software, and peripherals. Install system upgrades and patches to ensure the security and stability of clients' IT environments. Manage and resolve network issues such as connectivity problems, access point failures, and configuration mistakes. Manage the proactive services in partnership with the Head of Technology, with an emphasis on the development of warning and alerting systems for both standard and custom solutions. Use tools to provide clear technical reporting and devise strategies for addressing trends and resolving recurring difficulties. Manage and resolve phone difficulties, such as VolP systems and connectivity. Assist in user training for end users and on-the-job with 1st line support colleagues. Skills: Proficient in resolving cloud, hardware, software, and network issues. Strong understanding of Microsoft operating systems. Experience with Active Directory, Group Policy, and other network administration responsibilities. Experience using VolP telephony systems. Familiarity with all Microsoft products, including Premium SKUs, Azure, and Endpoint Manager, is preferred. Benefits: 22 days holiday (extra day leave on your Birthday!) NHS Healthcare Top Up Cash Plan (money back on everyday medical expenses Death in Service Discount scheme on entertainment/shopping/leisure activities If you are looking for a new position in a professional, but fun, environment, then please apply today! Key words: 2nd Line, Second Line, IT Support, Support Engineer, IT Analyst, Service Desk, Support Desk, Helpdesk, Help Desk, IT Engineer, Escalations, Senior Support Locations: Northamptonshire, Northampton, Wellingborough, Kettering, Rushden, Milton Keynes, Cranfield, Rugby, Bletchley, Corby, Bedford, Banbury, Wigston, Leighton Buzzard, Eaton Socon, Bicester, Royal Leamington Spa
Apr 16, 2024
Full time
2nd Line Support Engineer My client, a specialist communications and managed service provider, are currently looking for a 2nd Line Support Engineer to join their growing team! As a 2nd Line Support Technician, you will be responsible for the ongoing support and maintenance of their clients' IT, telephony, and connection infrastructure. You will be responsible for providing technical assistance to end users, resolving complicated issues, and improving the overall efficiency of their support service. The role is primarily desk-based and provides remote support; however, it will also include occasional trips to customers' premises. This post is suitable for a driven and ambitious IT professional looking to advance their career. Location: Northampton Salary: Up to £35,000 DOE Key responsibilities: Provide second-line technical help to end users, resolving hardware and software issues quickly and efficiently. Diagnose and resolve escalated IT incidents, interacting with the first-line support, additional support teams, and vendors as necessary. Install, set up, and maintain computer hardware, software, and peripherals. Install system upgrades and patches to ensure the security and stability of clients' IT environments. Manage and resolve network issues such as connectivity problems, access point failures, and configuration mistakes. Manage the proactive services in partnership with the Head of Technology, with an emphasis on the development of warning and alerting systems for both standard and custom solutions. Use tools to provide clear technical reporting and devise strategies for addressing trends and resolving recurring difficulties. Manage and resolve phone difficulties, such as VolP systems and connectivity. Assist in user training for end users and on-the-job with 1st line support colleagues. Skills: Proficient in resolving cloud, hardware, software, and network issues. Strong understanding of Microsoft operating systems. Experience with Active Directory, Group Policy, and other network administration responsibilities. Experience using VolP telephony systems. Familiarity with all Microsoft products, including Premium SKUs, Azure, and Endpoint Manager, is preferred. Benefits: 22 days holiday (extra day leave on your Birthday!) NHS Healthcare Top Up Cash Plan (money back on everyday medical expenses Death in Service Discount scheme on entertainment/shopping/leisure activities If you are looking for a new position in a professional, but fun, environment, then please apply today! Key words: 2nd Line, Second Line, IT Support, Support Engineer, IT Analyst, Service Desk, Support Desk, Helpdesk, Help Desk, IT Engineer, Escalations, Senior Support Locations: Northamptonshire, Northampton, Wellingborough, Kettering, Rushden, Milton Keynes, Cranfield, Rugby, Bletchley, Corby, Bedford, Banbury, Wigston, Leighton Buzzard, Eaton Socon, Bicester, Royal Leamington Spa
2nd Line Support Engineer My client, a specialist communications and managed service provider, are currently looking for a 2nd Line Support Engineer to join their growing team! As a 2nd Line Support Technician, you will be responsible for the ongoing support and maintenance of their clients' IT, telephony, and connection infrastructure. You will be responsible for providing technical assistance to end users, resolving complicated issues, and improving the overall efficiency of their support service. The role is primarily desk-based and provides remote support; however, it will also include occasional trips to customers' premises. This post is suitable for a driven and ambitious IT professional looking to advance their career. Location: Northampton Salary: Up to 35,000 DOE Key responsibilities: Provide second-line technical help to end users, resolving hardware and software issues quickly and efficiently. Diagnose and resolve escalated IT incidents, interacting with the first-line support, additional support teams, and vendors as necessary. Install, set up, and maintain computer hardware, software, and peripherals. Install system upgrades and patches to ensure the security and stability of clients' IT environments. Manage and resolve network issues such as connectivity problems, access point failures, and configuration mistakes. Manage the proactive services in partnership with the Head of Technology, with an emphasis on the development of warning and alerting systems for both standard and custom solutions. Use tools to provide clear technical reporting and devise strategies for addressing trends and resolving recurring difficulties. Manage and resolve phone difficulties, such as VolP systems and connectivity. Assist in user training for end users and on-the-job with 1st line support colleagues. Skills: Proficient in resolving cloud, hardware, software, and network issues. Strong understanding of Microsoft operating systems. Experience with Active Directory, Group Policy, and other network administration responsibilities. Experience using VolP telephony systems. Familiarity with all Microsoft products, including Premium SKUs, Azure, and Endpoint Manager, is preferred. Benefits: 22 days holiday (extra day leave on your Birthday!) NHS Healthcare Top Up Cash Plan (money back on everyday medical expenses Death in Service Discount scheme on entertainment/shopping/leisure activities If you are looking for a new position in a professional, but fun, environment, then please apply today! Key words: 2nd Line, Second Line, IT Support, Support Engineer, IT Analyst, Service Desk, Support Desk, Helpdesk, Help Desk, IT Engineer, Escalations, Senior Support Locations: Northamptonshire, Northampton, Wellingborough, Kettering, Rushden, Milton Keynes, Cranfield, Rugby, Bletchley, Corby, Bedford, Banbury, Wigston, Leighton Buzzard, Eaton Socon, Bicester, Royal Leamington Spa
Apr 16, 2024
Full time
2nd Line Support Engineer My client, a specialist communications and managed service provider, are currently looking for a 2nd Line Support Engineer to join their growing team! As a 2nd Line Support Technician, you will be responsible for the ongoing support and maintenance of their clients' IT, telephony, and connection infrastructure. You will be responsible for providing technical assistance to end users, resolving complicated issues, and improving the overall efficiency of their support service. The role is primarily desk-based and provides remote support; however, it will also include occasional trips to customers' premises. This post is suitable for a driven and ambitious IT professional looking to advance their career. Location: Northampton Salary: Up to 35,000 DOE Key responsibilities: Provide second-line technical help to end users, resolving hardware and software issues quickly and efficiently. Diagnose and resolve escalated IT incidents, interacting with the first-line support, additional support teams, and vendors as necessary. Install, set up, and maintain computer hardware, software, and peripherals. Install system upgrades and patches to ensure the security and stability of clients' IT environments. Manage and resolve network issues such as connectivity problems, access point failures, and configuration mistakes. Manage the proactive services in partnership with the Head of Technology, with an emphasis on the development of warning and alerting systems for both standard and custom solutions. Use tools to provide clear technical reporting and devise strategies for addressing trends and resolving recurring difficulties. Manage and resolve phone difficulties, such as VolP systems and connectivity. Assist in user training for end users and on-the-job with 1st line support colleagues. Skills: Proficient in resolving cloud, hardware, software, and network issues. Strong understanding of Microsoft operating systems. Experience with Active Directory, Group Policy, and other network administration responsibilities. Experience using VolP telephony systems. Familiarity with all Microsoft products, including Premium SKUs, Azure, and Endpoint Manager, is preferred. Benefits: 22 days holiday (extra day leave on your Birthday!) NHS Healthcare Top Up Cash Plan (money back on everyday medical expenses Death in Service Discount scheme on entertainment/shopping/leisure activities If you are looking for a new position in a professional, but fun, environment, then please apply today! Key words: 2nd Line, Second Line, IT Support, Support Engineer, IT Analyst, Service Desk, Support Desk, Helpdesk, Help Desk, IT Engineer, Escalations, Senior Support Locations: Northamptonshire, Northampton, Wellingborough, Kettering, Rushden, Milton Keynes, Cranfield, Rugby, Bletchley, Corby, Bedford, Banbury, Wigston, Leighton Buzzard, Eaton Socon, Bicester, Royal Leamington Spa
Butler Rose is looking for a proactive and customer-focused IT Support Technician to join a friendly team. The main responsibility of this role is to provide user support and excellent customer service on various computer applications and platforms. You will troubleshoot issues, provide advice on appropriate actions, and assist with general duties assigned by the IT department. Key Responsibilities: Receive, log, prioritise, allocate, and resolve Service Desk/Remote Managed Service alerts/calls from end users. Discuss reported problems with customers, gather relevant information, and guide customers through diagnostic procedures to identify the root cause of issues. Escalate unresolved incidents to internal resolver teams and third-party suppliers. Keep end customers informed of the status and progress of incidents and requests in a timely manner. Research, isolate, and resolve routine customer problems, escalating more complex issues to internal resolver teams and third-party suppliers. Handle all calls in accordance with defined Service Level Agreements and current Customer Service procedures. Utilise Service Desk/Remote Management tools, reference materials, and other resources effectively to aid problem resolution. Build, configure, and deploy new desktops, laptops, mobile devices, and peripherals. Collaborate with Senior Engineers on projects when necessary. Experience Required: Previous experience working in a Service Desk environment. Excellent organisational and communication skills, and a professional telephone manner. Basic User & Security Group Active Directory administration. Strong knowledge of Microsoft-based operating systems, particularly Windows 10 OS and Office 365. Experience in using and troubleshooting Outlook 2016 within a network environment. Experience supporting and administering Android and iOS devices. Knowledge and experience in supporting MAC OS related operating systems and hardware. Experience administering remote access software (e.g., LogMeIn). Experience in network troubleshooting with WAN, LAN, VoIP (CISCO), Video, and Audio conferencing. Customer-focused, team-oriented with a positive attitude and a '1st time right' mentality. Desirable Knowledge/Skills: ITIL V3 qualified to foundation level. MCITP - Microsoft Certified IT Professional. Knowledge of a broad range of technologies. Good knowledge of industry best practices and methodologies. Experience liaising with business areas to understand priorities and associated impacts. Excellent benefits package available with some hybrid working available To Apply: Please submit your CV showcasing the required experience for the vacancy. We look forward to receiving your application. Butler Rose is committed to equality in the workplace and is an equal opportunity employer.Butler Rose Ltd is acting as an Employment Business in relation to this vacancy.
Apr 16, 2024
Full time
Butler Rose is looking for a proactive and customer-focused IT Support Technician to join a friendly team. The main responsibility of this role is to provide user support and excellent customer service on various computer applications and platforms. You will troubleshoot issues, provide advice on appropriate actions, and assist with general duties assigned by the IT department. Key Responsibilities: Receive, log, prioritise, allocate, and resolve Service Desk/Remote Managed Service alerts/calls from end users. Discuss reported problems with customers, gather relevant information, and guide customers through diagnostic procedures to identify the root cause of issues. Escalate unresolved incidents to internal resolver teams and third-party suppliers. Keep end customers informed of the status and progress of incidents and requests in a timely manner. Research, isolate, and resolve routine customer problems, escalating more complex issues to internal resolver teams and third-party suppliers. Handle all calls in accordance with defined Service Level Agreements and current Customer Service procedures. Utilise Service Desk/Remote Management tools, reference materials, and other resources effectively to aid problem resolution. Build, configure, and deploy new desktops, laptops, mobile devices, and peripherals. Collaborate with Senior Engineers on projects when necessary. Experience Required: Previous experience working in a Service Desk environment. Excellent organisational and communication skills, and a professional telephone manner. Basic User & Security Group Active Directory administration. Strong knowledge of Microsoft-based operating systems, particularly Windows 10 OS and Office 365. Experience in using and troubleshooting Outlook 2016 within a network environment. Experience supporting and administering Android and iOS devices. Knowledge and experience in supporting MAC OS related operating systems and hardware. Experience administering remote access software (e.g., LogMeIn). Experience in network troubleshooting with WAN, LAN, VoIP (CISCO), Video, and Audio conferencing. Customer-focused, team-oriented with a positive attitude and a '1st time right' mentality. Desirable Knowledge/Skills: ITIL V3 qualified to foundation level. MCITP - Microsoft Certified IT Professional. Knowledge of a broad range of technologies. Good knowledge of industry best practices and methodologies. Experience liaising with business areas to understand priorities and associated impacts. Excellent benefits package available with some hybrid working available To Apply: Please submit your CV showcasing the required experience for the vacancy. We look forward to receiving your application. Butler Rose is committed to equality in the workplace and is an equal opportunity employer.Butler Rose Ltd is acting as an Employment Business in relation to this vacancy.
1st Line Support Technician Location : Alfreton, Derbyshire, DE55 7JR Salary : Competitive based on experience Contract : Permanent, Full Time Company Benefits: Pension Scheme, 31 days holiday (including Statutory), Extra holidays for length of service, Life Insurance, Profit Related Pay, Employee Assistance Programme, incentive scheme. You've probably not heard of ABC Mobility Group, but we are the holding Company for Autochair, Brig-Ayd Controls, the Adaptation Installation Company hubs, and the newly launched Mobility in Motion business. We operate in a niche market and while you may not know us now, one day as you inevitably get older you may come to rely on one of the products we offer. This is a growth market, and we are the market leaders in our area of expertise, offering products that enable people to maintain their independence, including the use of their cars. Our products are genuinely liberating and transformative for their users. Job Purpose: ABC Mobility Group is recruiting for 1st Line IT Support Technician to join our Infrastructure team on a full-time basis. We are looking for someone who is passionate about IT and has a keen interest in developing themselves alongside the business and IT objectives set by senior management. The role To support the IT team in providing a comprehensive IT service for The ABC Mobility Group to enable it to meet its company objectives and business targets. As IT Support Technician, you'll be responsible for supporting and maintaining the company's IT network, servers, client devices and security systems, including investigating, diagnosing, and resolving network, server, client devices and software problems, collecting IT usage stats, making recommendations for improving the company's IT systems and carrying out routine configuration and installation of IT solutions. Given the requirement for a passionate individual we also offer time within work hours to develop their IT skills to upskill themselves alongside the growing use of technology in the organisation. Job Duties Jira Service Management - Investigating/Diagnosing/Resolving new & existing requests raised, Logging and management of problems/incidents and upkeep and creation of assets. Basic end user training. Creation and upkeep of documentation in Confluence. User onboarding and offboard - Creating new users, Assigning rights to relevant software and files, Resetting passwords. 3cx administration - Creation and amendments to extensions, Call log and recording requests, Provisioning desk and soft phones. Installation and configuring new and existing desktops, laptops, mobiles phones and tablets. Diagnosing and troubleshooting software and hardware issues. Repairing and replacing damaged/failed computer and network components. Supporting people whenever they encounter challenges with computers and network devices. To undertake project work as assigned by the IT Management Team. Liaise with 3rd party support. Stock management of IT equipment. Key Skills, Experience and Competencies Jira Service management or any other ITSM solution. Windows Operating Systems including 7/10/11 Microsoft Office Suite. Windows Server 2016/2019/2022 Microsoft cloud services - Azure, Entra ID, Microsoft 365, Intune, SharePoint Windows Server roles - DHCP, DNS, Active Directory, File and Print Basic networking experience - Understanding of common network devices: Firewalls, routers, switches, and access points, Cabling: Patching to switches and making cables. Methodical approach to investigating issues using tools such as Google, ChatGPT etc. Great people skills with people from diverse backgrounds and IT skills levels. Good written and verbal communication skills. Reliable and punctual Driving license and access to your own car are mandatory. If you are excited by this opportunity, and feel you have the necessary skills and experience to be successful in this role click on "APPLY" today, forwarding an up-to-date copy of your CV for consideration in the first instance.
Apr 16, 2024
Full time
1st Line Support Technician Location : Alfreton, Derbyshire, DE55 7JR Salary : Competitive based on experience Contract : Permanent, Full Time Company Benefits: Pension Scheme, 31 days holiday (including Statutory), Extra holidays for length of service, Life Insurance, Profit Related Pay, Employee Assistance Programme, incentive scheme. You've probably not heard of ABC Mobility Group, but we are the holding Company for Autochair, Brig-Ayd Controls, the Adaptation Installation Company hubs, and the newly launched Mobility in Motion business. We operate in a niche market and while you may not know us now, one day as you inevitably get older you may come to rely on one of the products we offer. This is a growth market, and we are the market leaders in our area of expertise, offering products that enable people to maintain their independence, including the use of their cars. Our products are genuinely liberating and transformative for their users. Job Purpose: ABC Mobility Group is recruiting for 1st Line IT Support Technician to join our Infrastructure team on a full-time basis. We are looking for someone who is passionate about IT and has a keen interest in developing themselves alongside the business and IT objectives set by senior management. The role To support the IT team in providing a comprehensive IT service for The ABC Mobility Group to enable it to meet its company objectives and business targets. As IT Support Technician, you'll be responsible for supporting and maintaining the company's IT network, servers, client devices and security systems, including investigating, diagnosing, and resolving network, server, client devices and software problems, collecting IT usage stats, making recommendations for improving the company's IT systems and carrying out routine configuration and installation of IT solutions. Given the requirement for a passionate individual we also offer time within work hours to develop their IT skills to upskill themselves alongside the growing use of technology in the organisation. Job Duties Jira Service Management - Investigating/Diagnosing/Resolving new & existing requests raised, Logging and management of problems/incidents and upkeep and creation of assets. Basic end user training. Creation and upkeep of documentation in Confluence. User onboarding and offboard - Creating new users, Assigning rights to relevant software and files, Resetting passwords. 3cx administration - Creation and amendments to extensions, Call log and recording requests, Provisioning desk and soft phones. Installation and configuring new and existing desktops, laptops, mobiles phones and tablets. Diagnosing and troubleshooting software and hardware issues. Repairing and replacing damaged/failed computer and network components. Supporting people whenever they encounter challenges with computers and network devices. To undertake project work as assigned by the IT Management Team. Liaise with 3rd party support. Stock management of IT equipment. Key Skills, Experience and Competencies Jira Service management or any other ITSM solution. Windows Operating Systems including 7/10/11 Microsoft Office Suite. Windows Server 2016/2019/2022 Microsoft cloud services - Azure, Entra ID, Microsoft 365, Intune, SharePoint Windows Server roles - DHCP, DNS, Active Directory, File and Print Basic networking experience - Understanding of common network devices: Firewalls, routers, switches, and access points, Cabling: Patching to switches and making cables. Methodical approach to investigating issues using tools such as Google, ChatGPT etc. Great people skills with people from diverse backgrounds and IT skills levels. Good written and verbal communication skills. Reliable and punctual Driving license and access to your own car are mandatory. If you are excited by this opportunity, and feel you have the necessary skills and experience to be successful in this role click on "APPLY" today, forwarding an up-to-date copy of your CV for consideration in the first instance.
Are you a Senior IT Support individual working within schools? Are you looking to take the next step in your career into an IT Manager or Network Manager position? Here you'll be joining a fast-growing organisation who supply outsourced IT services to the education sector . You will be working within a school and will be responsible for overseeing the management, installation, maintenance, availability and security of the curriculum and administrative ICT network, including the hardware and software infrastructure of the school's ICT network. Role: IT Manager aka Network Manager, Senior ICT Technician, School IT Support Salary: £38k base plus great benefits Location: Sevenoaks, Kent You will be responsible for managing school ICT support contracts, technical support, emergency cover etc. You will be able to demonstrate your background as a Senior ICT Technician within schools and will need a good working knowledge of maintaining ICT hardware and software as well as working knowledge of maintaining networks. If you thrive delivering consultative support at 2nd/3rd line level, then this is the perfect role for you. In return, you will enjoy career growth within a close-knit, friendly company who will invest in your personal development and training. What will you bring to the table? Ideally you will have experience working in a school/education environment . You'll have knowledge of switches, virtual and physical server environments and backups. Above all, you'll be friendly and versatile with the ability to communicate on all levels. We're looking for specific technical experience with the likes of Windows Server, AD, Hyper-V and cloud technologies such as Office 365/Azure. Ideally experience of upgrading a school IT System Like the sound of this? Apply now to find out more!
Apr 16, 2024
Full time
Are you a Senior IT Support individual working within schools? Are you looking to take the next step in your career into an IT Manager or Network Manager position? Here you'll be joining a fast-growing organisation who supply outsourced IT services to the education sector . You will be working within a school and will be responsible for overseeing the management, installation, maintenance, availability and security of the curriculum and administrative ICT network, including the hardware and software infrastructure of the school's ICT network. Role: IT Manager aka Network Manager, Senior ICT Technician, School IT Support Salary: £38k base plus great benefits Location: Sevenoaks, Kent You will be responsible for managing school ICT support contracts, technical support, emergency cover etc. You will be able to demonstrate your background as a Senior ICT Technician within schools and will need a good working knowledge of maintaining ICT hardware and software as well as working knowledge of maintaining networks. If you thrive delivering consultative support at 2nd/3rd line level, then this is the perfect role for you. In return, you will enjoy career growth within a close-knit, friendly company who will invest in your personal development and training. What will you bring to the table? Ideally you will have experience working in a school/education environment . You'll have knowledge of switches, virtual and physical server environments and backups. Above all, you'll be friendly and versatile with the ability to communicate on all levels. We're looking for specific technical experience with the likes of Windows Server, AD, Hyper-V and cloud technologies such as Office 365/Azure. Ideally experience of upgrading a school IT System Like the sound of this? Apply now to find out more!
As BES Utilities continues its exciting growth in 2024, we have a new and exciting position available for an IT Service Delivery Manager to join our growing IT shared services team, based predominantly within our offices in Fleetwood with some travel to our Manchester offices required. Reporting to the IT Director, the position is a key role within the group department as you will oversee the day to day 'Core' and 'Desktop' IT activities overseeing of a small team of 1st and 2nd line technicians. A full / clean UK diving license is required. Role and Responsibilities (but not limited to): Provide Personal Development Plans, Objectives and Appraisals to direct reports. Work with an outsourced IT Service Desk (our Partner) to coordinate tickets, calls, incidents, and problems and MI. Act as Incident Manager and Team Leader as needed to maintain SLAs and good IT services. Deliver (Lead on) the Desktop Equipment Refresh Programme (e.g. monitors, Laptops, mobile phones, printers, AV equipment) - align to Desktop Strategy and logistics with our IT Partner. Working with the IT senior team and independently observe the IT provisions, elicit feedback through surveys and conversations; make recommendation to support continual improvement. Help with day-to-day Contract and Supplier Management activities Manage the Service levels around some key systems such as EPOS / CRM / + UI experience / Utility Systems Contribute to service reporting, such as daily, weekly, and monthly Service level reports. Use actionable insights to work with IT SMT to drive forward improvements in service. Work with IT department to drive forward how the business moves to better collaborate, create, and consume MICROSFT products, including the future of TEAMS, Power Platform and all the other Microsoft Office and 365 tools. Take the lead on improving IT facilities in the UK offices, e.g. Printers, AV equipment, TMS systems, EPOS, Phones etc. Key Experience Required: Experience in a similar IT management role, ideally within an IT Service Desk environment. The ability to work in a fast-paced dynamic environment where priorities can change rapidly. Excellent Team Leadership and proven people management skills Hands-on IT Service Management: Demonstrable experience in managing a service desk or support team, with a strong foundation in ITIL practices. A proven track record in effectively applying, incident, problem and change management process to improve service delivery and customer satisfaction. Incident and Problem Resolution: experience in the rapid resolution of IT incidents and the management of complex problems, including effective escalation and coordination with IT and business stakeholders. Vendor and Supplier Management: Practical experience in managing relationships with technology vendors and third-party service providers, ensuring SLAs are met and contributing to the service desk's operational efficiency. Being an innovative and positive team player with excellent communication and service skills, confident in communicating technical issues to non-technical staff and managing the demands of non-IT staff and senior stakeholders Experience working with complex enterprise technologies, Microsoft Based Desktop Services, and data networks. Strong knowledge of supporting end users in contact centre, sales, or utilities operations environments. Qualifications / Skills Required: ITIL: Demonstrates understanding of IT Service Management practices based on the ITIL framework. Good working understanding of IT and technologies including cloud services, data networks, building and distributing desktop equipment, repairing, and resolving technical issues. Benefits: Working hours - Monday to Friday Buy / Sell Annual Leave Scheme Employee Assistance Programme (EAP) Access to Employee Health Scheme Career development Long Service Awards Employee Recognition Incentives Company events Career progression / promoting within Free tea & coffee Local discounts / benefits Be part of our future! If you would love to join us as our new IT Service Delivery Manager, we encourage you to find out more. Apply today!
Apr 16, 2024
Full time
As BES Utilities continues its exciting growth in 2024, we have a new and exciting position available for an IT Service Delivery Manager to join our growing IT shared services team, based predominantly within our offices in Fleetwood with some travel to our Manchester offices required. Reporting to the IT Director, the position is a key role within the group department as you will oversee the day to day 'Core' and 'Desktop' IT activities overseeing of a small team of 1st and 2nd line technicians. A full / clean UK diving license is required. Role and Responsibilities (but not limited to): Provide Personal Development Plans, Objectives and Appraisals to direct reports. Work with an outsourced IT Service Desk (our Partner) to coordinate tickets, calls, incidents, and problems and MI. Act as Incident Manager and Team Leader as needed to maintain SLAs and good IT services. Deliver (Lead on) the Desktop Equipment Refresh Programme (e.g. monitors, Laptops, mobile phones, printers, AV equipment) - align to Desktop Strategy and logistics with our IT Partner. Working with the IT senior team and independently observe the IT provisions, elicit feedback through surveys and conversations; make recommendation to support continual improvement. Help with day-to-day Contract and Supplier Management activities Manage the Service levels around some key systems such as EPOS / CRM / + UI experience / Utility Systems Contribute to service reporting, such as daily, weekly, and monthly Service level reports. Use actionable insights to work with IT SMT to drive forward improvements in service. Work with IT department to drive forward how the business moves to better collaborate, create, and consume MICROSFT products, including the future of TEAMS, Power Platform and all the other Microsoft Office and 365 tools. Take the lead on improving IT facilities in the UK offices, e.g. Printers, AV equipment, TMS systems, EPOS, Phones etc. Key Experience Required: Experience in a similar IT management role, ideally within an IT Service Desk environment. The ability to work in a fast-paced dynamic environment where priorities can change rapidly. Excellent Team Leadership and proven people management skills Hands-on IT Service Management: Demonstrable experience in managing a service desk or support team, with a strong foundation in ITIL practices. A proven track record in effectively applying, incident, problem and change management process to improve service delivery and customer satisfaction. Incident and Problem Resolution: experience in the rapid resolution of IT incidents and the management of complex problems, including effective escalation and coordination with IT and business stakeholders. Vendor and Supplier Management: Practical experience in managing relationships with technology vendors and third-party service providers, ensuring SLAs are met and contributing to the service desk's operational efficiency. Being an innovative and positive team player with excellent communication and service skills, confident in communicating technical issues to non-technical staff and managing the demands of non-IT staff and senior stakeholders Experience working with complex enterprise technologies, Microsoft Based Desktop Services, and data networks. Strong knowledge of supporting end users in contact centre, sales, or utilities operations environments. Qualifications / Skills Required: ITIL: Demonstrates understanding of IT Service Management practices based on the ITIL framework. Good working understanding of IT and technologies including cloud services, data networks, building and distributing desktop equipment, repairing, and resolving technical issues. Benefits: Working hours - Monday to Friday Buy / Sell Annual Leave Scheme Employee Assistance Programme (EAP) Access to Employee Health Scheme Career development Long Service Awards Employee Recognition Incentives Company events Career progression / promoting within Free tea & coffee Local discounts / benefits Be part of our future! If you would love to join us as our new IT Service Delivery Manager, we encourage you to find out more. Apply today!
Senior Security Systems Engineer Salary: Very Competitive (DOE) + Excellent Benefits Location: London The Client: Our client is well-established company offering Fire & Security solutions to corporate and international clients. The Role: As a Senior Security Systems Engineer, youwill be installing, servicing, and troubleshooting enterprise-level security systems. Duties: Diagnose and repair system faults. Install, service, and maintain various security systems. Conduct routine maintenance and offer support to installation technicians as required. Perform necessary minor day-to-day tasks as needed. Work collaboratively to meet company targets. Knowledge & Experience: Previously worked for at least 5 years as a Security Systems Engineer or in a similar role. Experienced in setting up, maintaining, and fixing Enterprise Security Systems Deep knowledge of various security systems, including CCTV, access control, intercoms, and intruder alarms. Knowledge of CCTV systems such as Avigilon, Hanwha Techwin, and Honeywell Galaxy. Experience with TCP / IP network security systems. Full UK driving licence. Qualifications: NVQ or BTEC in security systems CCNA or TAVCOM (Beneficial) Valid ECS card. Benefits: Competitive salary Performance bonuses. Company vehicle and fuel card. Professional development opportunities. 24 days annual leave plus public holidays. Smartphone and laptop. Apply now to join this dynamic team and propel your career to new heights. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone, or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003. Kewords: Security Systems Engineer, Security Engineer, Security Systems, Engineer, Technician, jobs, fire
Apr 15, 2024
Full time
Senior Security Systems Engineer Salary: Very Competitive (DOE) + Excellent Benefits Location: London The Client: Our client is well-established company offering Fire & Security solutions to corporate and international clients. The Role: As a Senior Security Systems Engineer, youwill be installing, servicing, and troubleshooting enterprise-level security systems. Duties: Diagnose and repair system faults. Install, service, and maintain various security systems. Conduct routine maintenance and offer support to installation technicians as required. Perform necessary minor day-to-day tasks as needed. Work collaboratively to meet company targets. Knowledge & Experience: Previously worked for at least 5 years as a Security Systems Engineer or in a similar role. Experienced in setting up, maintaining, and fixing Enterprise Security Systems Deep knowledge of various security systems, including CCTV, access control, intercoms, and intruder alarms. Knowledge of CCTV systems such as Avigilon, Hanwha Techwin, and Honeywell Galaxy. Experience with TCP / IP network security systems. Full UK driving licence. Qualifications: NVQ or BTEC in security systems CCNA or TAVCOM (Beneficial) Valid ECS card. Benefits: Competitive salary Performance bonuses. Company vehicle and fuel card. Professional development opportunities. 24 days annual leave plus public holidays. Smartphone and laptop. Apply now to join this dynamic team and propel your career to new heights. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone, or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003. Kewords: Security Systems Engineer, Security Engineer, Security Systems, Engineer, Technician, jobs, fire
Are you a tech-savvy problem solver with an interest for cyber security? I m currently seeking an IT Support Technician to join a new client of mine in the engineering sector. The ideal candidate will have 5+ years commercial experience in a 2nd/3rd Line position with an aim to being trained in cyber security. Responsibilities: Troubleshoot IT issues across 16 offices, supporting 500 users. Support Windows OS, Office 365. Swiftly resolve tech queries. Aid hybrid workers at home and office. Setup software, hardware. Enhance IT security practices. Manage security incidents. Ensure compliance. Skills: Office365 proficiency. Windows Domain expertise. Azure AD familiarity. Network troubleshooting skills. Virtualization experience. Sophos security knowledge. Maintain Cyber Essential Plus compliance and certification. Perks: Up to £45,000 DOE 24 Days Annual Leave + Bank holidays. 37.5-hour workweek - 8.30am-5pm, Mon-Fri. Pension Medical Insurance This position is required to be on site in Glasgow City Centre 5 days per week with occasional travel to other sites - Drivers License required Please reach out to Zoe Calder to hear more about this opportunity - (phone number removed), (url removed) or contact on LinkedIn
Apr 15, 2024
Full time
Are you a tech-savvy problem solver with an interest for cyber security? I m currently seeking an IT Support Technician to join a new client of mine in the engineering sector. The ideal candidate will have 5+ years commercial experience in a 2nd/3rd Line position with an aim to being trained in cyber security. Responsibilities: Troubleshoot IT issues across 16 offices, supporting 500 users. Support Windows OS, Office 365. Swiftly resolve tech queries. Aid hybrid workers at home and office. Setup software, hardware. Enhance IT security practices. Manage security incidents. Ensure compliance. Skills: Office365 proficiency. Windows Domain expertise. Azure AD familiarity. Network troubleshooting skills. Virtualization experience. Sophos security knowledge. Maintain Cyber Essential Plus compliance and certification. Perks: Up to £45,000 DOE 24 Days Annual Leave + Bank holidays. 37.5-hour workweek - 8.30am-5pm, Mon-Fri. Pension Medical Insurance This position is required to be on site in Glasgow City Centre 5 days per week with occasional travel to other sites - Drivers License required Please reach out to Zoe Calder to hear more about this opportunity - (phone number removed), (url removed) or contact on LinkedIn
Our technology focussed secondary school and sixth form are looking for a Senior IT Helpdesk Technician to join the team in providing second line support for staff, students, parents and other stake holders This is a fantastic developmental opportunity for anyone who is keen to develop their existing skills in a wide range of technologies whilst working in a highly successful, technology focussed environment. Monday to Friday - 37 hours per week - excellent benefits. You will need a minimum of level 3, or preferably level 4 in an IT related subject (A-Levels/ BTEC or apprenticeship) At least 2 years' experience in a relevant IT role - education sector would be a bonus. The postholder will join a dynamic, friendly, and supportive team within a school that is known for being an investor in people and technology. The successful candidate will be working with a broad range of technologies including: Office 365 and Azure AD iOS and MacOS Mobile Device Management (Microsoft Intune) Windows Server (2019/2022) and Desktop (10/11) PowerShell Virtual Servers (vSphere & VMWare) Wired and Wireless Networks (Aruba, Cisco and VLANs) VOIP Telephony (3CX) Filtering, Firewall and VPN (Smoothwall) CCTV (Hikvision) Mobile Device Management (Intune and Mostyle) Door Control (Paxton and IDStore) Active Directory, DNS, DHCP, Group Policy Print Management (PaperCut MF) Classroom Technologies Understanding of networking principles Knowledge of: Windows 10/11 Desktop Support Windows Server 2019/2022 Server Virtual Machines (ideally VMWare and/or Hyper-V) Active Directory, DNS, DHCP, and Group Policy Wired & Wireless Networking (ideally Aruba and/or Cisco) Switching and routing, VLANS, wireless networking Mobile Device Management (ideally Microsoft Intune and/or Mosyle) MacOS and iOS Print Management (ideally PaperCut MF) VOIP (ideally 3CX) Door Access Control (ideally Paxton and/or IDStore) Firewalls, Filtering and VPNs (ideally Smoothwall) CCTV (ideally Hikvision) PowerShell and Scripting
Apr 15, 2024
Full time
Our technology focussed secondary school and sixth form are looking for a Senior IT Helpdesk Technician to join the team in providing second line support for staff, students, parents and other stake holders This is a fantastic developmental opportunity for anyone who is keen to develop their existing skills in a wide range of technologies whilst working in a highly successful, technology focussed environment. Monday to Friday - 37 hours per week - excellent benefits. You will need a minimum of level 3, or preferably level 4 in an IT related subject (A-Levels/ BTEC or apprenticeship) At least 2 years' experience in a relevant IT role - education sector would be a bonus. The postholder will join a dynamic, friendly, and supportive team within a school that is known for being an investor in people and technology. The successful candidate will be working with a broad range of technologies including: Office 365 and Azure AD iOS and MacOS Mobile Device Management (Microsoft Intune) Windows Server (2019/2022) and Desktop (10/11) PowerShell Virtual Servers (vSphere & VMWare) Wired and Wireless Networks (Aruba, Cisco and VLANs) VOIP Telephony (3CX) Filtering, Firewall and VPN (Smoothwall) CCTV (Hikvision) Mobile Device Management (Intune and Mostyle) Door Control (Paxton and IDStore) Active Directory, DNS, DHCP, Group Policy Print Management (PaperCut MF) Classroom Technologies Understanding of networking principles Knowledge of: Windows 10/11 Desktop Support Windows Server 2019/2022 Server Virtual Machines (ideally VMWare and/or Hyper-V) Active Directory, DNS, DHCP, and Group Policy Wired & Wireless Networking (ideally Aruba and/or Cisco) Switching and routing, VLANS, wireless networking Mobile Device Management (ideally Microsoft Intune and/or Mosyle) MacOS and iOS Print Management (ideally PaperCut MF) VOIP (ideally 3CX) Door Access Control (ideally Paxton and/or IDStore) Firewalls, Filtering and VPNs (ideally Smoothwall) CCTV (ideally Hikvision) PowerShell and Scripting
This role is pivotal to our clients success and we are committed to providing a competitive package that reflects the candidate's skills and responsibilities As the Senior IT Technician, you will be responsible for providing technical support and maintenance to our IT systems, hardware and software. Your responsibilities will include: Ensuring the stability and integrity of all IT systems, including servers and network infrastructure Providing technical support and troubleshooting for all IT related issues Maintaining and monitoring all computer networks and hardware Installing, configuring and testing new software and hardware Developing and maintaining comprehensive documentation for all IT systems Providing technical advice and guidance to colleagues To be successful in this role, you will have: Level 4 / 5 or equivalent qualification in ICT, Business and Project Management At least 2 years' experience in a similar position Extensive knowledge and experience with Windows 365 systems and server administration SQL Database Management; demonstrable Visual Basic and C# knowledge or certification Experience with network administration, hardware and software Excellent problem-solving skills and the ability to think quickly and logically Strong interpersonal and communication skills The ability to work independently and as part of a team This is an excellent opportunity to join a successful and growing organisation. If you are looking for a challenging and rewarding role, we want to hear from you Please apply now with your CV for immediate consideration to
Apr 15, 2024
Full time
This role is pivotal to our clients success and we are committed to providing a competitive package that reflects the candidate's skills and responsibilities As the Senior IT Technician, you will be responsible for providing technical support and maintenance to our IT systems, hardware and software. Your responsibilities will include: Ensuring the stability and integrity of all IT systems, including servers and network infrastructure Providing technical support and troubleshooting for all IT related issues Maintaining and monitoring all computer networks and hardware Installing, configuring and testing new software and hardware Developing and maintaining comprehensive documentation for all IT systems Providing technical advice and guidance to colleagues To be successful in this role, you will have: Level 4 / 5 or equivalent qualification in ICT, Business and Project Management At least 2 years' experience in a similar position Extensive knowledge and experience with Windows 365 systems and server administration SQL Database Management; demonstrable Visual Basic and C# knowledge or certification Experience with network administration, hardware and software Excellent problem-solving skills and the ability to think quickly and logically Strong interpersonal and communication skills The ability to work independently and as part of a team This is an excellent opportunity to join a successful and growing organisation. If you are looking for a challenging and rewarding role, we want to hear from you Please apply now with your CV for immediate consideration to
IT Support Engineer My client, a Microsoft Partnered Managed Services & Telecommunications Provider, are looking to expand their team and are on the lookout for an experienced IT Support Engineer. With 50% of the role being field based, you would be travelling out to clients' sites and providing 1st - 3rd Line support around Shropshire, The Midlands and North Wales. Role: IT Support Engineer Salary: up to £35,000 Location: Shrewsbury Key Responsibilities: Providing 1st- 3rd Line Support to clients and end-users Travelling to clients sites and providing in-person support Being involved within Project work such as brand new Office implementations, migrations, hardware deployments. Configuring new Desktops and Laptops. Involved within clients Infrastructure changes and works. Providing high-level customer service at all times. Technical Skills: Previous IT support experience, at least 2 years Ideally experience of working for a Managed Service Provider IP addressing, subnets, firewall implementation, routing Microsoft 365 / Windows Server / Active Directory Backup solutions Networking - Including DNS/DHCP/TCP/IP/VLAN/VoIP/SIP Wireless technologies ideally Unifi Any exposure to RMM/PSA software If this sounds like it could be for you, then please APPLY NOW or send your CV directly to Charles Roscoe at Allegiance Technology! Locations: Oswestry, Shrewsbury, Morda, Llanymynech, Chirk, Whitchurch, Wrexham Key Words: IT Technician, ICT Technician, IT Engineer, IT Support Analyst, IT Field Engineer, Senior IT Technician, Infrastructure Engineer, Network Engineer, Senior IT Engineer
Apr 15, 2024
Full time
IT Support Engineer My client, a Microsoft Partnered Managed Services & Telecommunications Provider, are looking to expand their team and are on the lookout for an experienced IT Support Engineer. With 50% of the role being field based, you would be travelling out to clients' sites and providing 1st - 3rd Line support around Shropshire, The Midlands and North Wales. Role: IT Support Engineer Salary: up to £35,000 Location: Shrewsbury Key Responsibilities: Providing 1st- 3rd Line Support to clients and end-users Travelling to clients sites and providing in-person support Being involved within Project work such as brand new Office implementations, migrations, hardware deployments. Configuring new Desktops and Laptops. Involved within clients Infrastructure changes and works. Providing high-level customer service at all times. Technical Skills: Previous IT support experience, at least 2 years Ideally experience of working for a Managed Service Provider IP addressing, subnets, firewall implementation, routing Microsoft 365 / Windows Server / Active Directory Backup solutions Networking - Including DNS/DHCP/TCP/IP/VLAN/VoIP/SIP Wireless technologies ideally Unifi Any exposure to RMM/PSA software If this sounds like it could be for you, then please APPLY NOW or send your CV directly to Charles Roscoe at Allegiance Technology! Locations: Oswestry, Shrewsbury, Morda, Llanymynech, Chirk, Whitchurch, Wrexham Key Words: IT Technician, ICT Technician, IT Engineer, IT Support Analyst, IT Field Engineer, Senior IT Technician, Infrastructure Engineer, Network Engineer, Senior IT Engineer
IT Support Engineer My client, a Microsoft Partnered Managed Services & Telecommunications Provider, are looking to expand their team and are on the lookout for an experienced IT Support Engineer. With 50% of the role being field based, you would be travelling out to clients' sites and providing 1st - 3rd Line support around Shropshire, The Midlands and North Wales. Role: IT Support Engineer Salary: up to 35,000 Location: Shrewsbury Key Responsibilities: Providing 1st- 3rd Line Support to clients and end-users Travelling to clients sites and providing in-person support Being involved within Project work such as brand new Office implementations, migrations, hardware deployments. Configuring new Desktops and Laptops. Involved within clients Infrastructure changes and works. Providing high-level customer service at all times. Technical Skills: Previous IT support experience, at least 2 years Ideally experience of working for a Managed Service Provider IP addressing, subnets, firewall implementation, routing Microsoft 365 / Windows Server / Active Directory Backup solutions Networking - Including DNS/DHCP/TCP/IP/VLAN/VoIP/SIP Wireless technologies ideally Unifi Any exposure to RMM/PSA software If this sounds like it could be for you, then please APPLY NOW or send your CV directly to Charles Roscoe at Allegiance Technology! Locations: Oswestry, Shrewsbury, Morda, Llanymynech, Chirk, Whitchurch, Wrexham Key Words: IT Technician, ICT Technician, IT Engineer, IT Support Analyst, IT Field Engineer, Senior IT Technician, Infrastructure Engineer, Network Engineer, Senior IT Engineer
Apr 15, 2024
Full time
IT Support Engineer My client, a Microsoft Partnered Managed Services & Telecommunications Provider, are looking to expand their team and are on the lookout for an experienced IT Support Engineer. With 50% of the role being field based, you would be travelling out to clients' sites and providing 1st - 3rd Line support around Shropshire, The Midlands and North Wales. Role: IT Support Engineer Salary: up to 35,000 Location: Shrewsbury Key Responsibilities: Providing 1st- 3rd Line Support to clients and end-users Travelling to clients sites and providing in-person support Being involved within Project work such as brand new Office implementations, migrations, hardware deployments. Configuring new Desktops and Laptops. Involved within clients Infrastructure changes and works. Providing high-level customer service at all times. Technical Skills: Previous IT support experience, at least 2 years Ideally experience of working for a Managed Service Provider IP addressing, subnets, firewall implementation, routing Microsoft 365 / Windows Server / Active Directory Backup solutions Networking - Including DNS/DHCP/TCP/IP/VLAN/VoIP/SIP Wireless technologies ideally Unifi Any exposure to RMM/PSA software If this sounds like it could be for you, then please APPLY NOW or send your CV directly to Charles Roscoe at Allegiance Technology! Locations: Oswestry, Shrewsbury, Morda, Llanymynech, Chirk, Whitchurch, Wrexham Key Words: IT Technician, ICT Technician, IT Engineer, IT Support Analyst, IT Field Engineer, Senior IT Technician, Infrastructure Engineer, Network Engineer, Senior IT Engineer
Location: Birmingham and surrounding areas, and up to Manchester. Being centrally based would be ideal Vacancy Reference: VR/05118 Role Description: Bridge Recruitment are currently networking for a Project Manager to join the Team of one of our clients, a Soft facilities service provider supporting customers nationally. They are committed to the health and wellbeing of their employees and always strive to invest in the latest technology in order to provide a best-in-class service to their clients. As Project Manager, you will be responsible for coordinating teams of technicians to deliver the required level of service to customers. You will work closely with Operations, Helpdesk and Commercial teams to assess jobs and ensure the correct skills and tools are in place throughout the project. The ideal Project Manager will have proven experience in the FM cleaning sector, will be flexible to support the needs of the business and will be highly customer focused. Responsibilities: Pre organisation project ensuring right equipment and tools are on site as part of commencement Start project team on day one of project ensuring full specifications is debriefed to lead, all project team are debriefed, and RAMS are fully read and signed by all Daily communication with lead and customer to ensure project runs smoothly Manage teams of technicians and labour supply e.g. agency to deliver services to clients Proficient at carrying out specialist cleaning tasks at an appropriate certified level Attend clients' sites to assess and estimate costs for delivering a project with timelines Work with commercial teams to ensure projects are aligned to the needs of the customer Meet and update customers on the progress of all works agree date of meeting prior to project commencing Identify solutions to reduce time and cost in all areas such as equipment hire and labour Monitor productivity levels of labour on jobs and ensure that it meets the planning schedule Attend potential new business opportunities and provide the Commercial teams with the associated materials and labour costs required to meet the requirements of the job Be competent at working with excel and planning tools to monitor progress of projects Provide daily updates of progress on projects to the operational management teams Ensure that the Health & Safety requirements are implemented and adhered to by all staff Check all jobs have correct information on Jobwatch (CRM) prior to commencement of work Liaise with Helpdesk/Commercial to ensure project is completed correctly prior to invoicing Support staff with any training and/or development needs in specialist cleaning jobs Coach, motivate and support staff at all times encouraging teamwork and collaboration Check all staff have the appropriate PPE and that risk assessments have been read in full Requirements: Previous experience in the FM cleaning sector is desirable Good understanding on pricing jobs in the specialist cleaning industry Held senior technician/supervisory roles in the service industry Ability to establish and maintain good client relationships, both internally and externally Understands and agreeable to work different hours/shifts to include nights/weekends Excellent communication skills (verbal and written) Highly customer focused and always looking to deliver a high quality of service for clients Capable of delegating duties and tasks to other staff and monitoring performance Flexible and able to react quickly to the needs of the customer and the company Ability to deliver quality results under pressure and prioritise work Competence in Microsoft Office products especially Outlook, Word and Excel Excellent time management skills and ability to prioritise a demanding workload Ability to hold employee and client information in the strictest confidence Certification in IPAF/PASMA and CSCS Qualifications in Health and Safety such as IOSH desirable but not essential Competent level of Maths and English qualification
Apr 15, 2024
Full time
Location: Birmingham and surrounding areas, and up to Manchester. Being centrally based would be ideal Vacancy Reference: VR/05118 Role Description: Bridge Recruitment are currently networking for a Project Manager to join the Team of one of our clients, a Soft facilities service provider supporting customers nationally. They are committed to the health and wellbeing of their employees and always strive to invest in the latest technology in order to provide a best-in-class service to their clients. As Project Manager, you will be responsible for coordinating teams of technicians to deliver the required level of service to customers. You will work closely with Operations, Helpdesk and Commercial teams to assess jobs and ensure the correct skills and tools are in place throughout the project. The ideal Project Manager will have proven experience in the FM cleaning sector, will be flexible to support the needs of the business and will be highly customer focused. Responsibilities: Pre organisation project ensuring right equipment and tools are on site as part of commencement Start project team on day one of project ensuring full specifications is debriefed to lead, all project team are debriefed, and RAMS are fully read and signed by all Daily communication with lead and customer to ensure project runs smoothly Manage teams of technicians and labour supply e.g. agency to deliver services to clients Proficient at carrying out specialist cleaning tasks at an appropriate certified level Attend clients' sites to assess and estimate costs for delivering a project with timelines Work with commercial teams to ensure projects are aligned to the needs of the customer Meet and update customers on the progress of all works agree date of meeting prior to project commencing Identify solutions to reduce time and cost in all areas such as equipment hire and labour Monitor productivity levels of labour on jobs and ensure that it meets the planning schedule Attend potential new business opportunities and provide the Commercial teams with the associated materials and labour costs required to meet the requirements of the job Be competent at working with excel and planning tools to monitor progress of projects Provide daily updates of progress on projects to the operational management teams Ensure that the Health & Safety requirements are implemented and adhered to by all staff Check all jobs have correct information on Jobwatch (CRM) prior to commencement of work Liaise with Helpdesk/Commercial to ensure project is completed correctly prior to invoicing Support staff with any training and/or development needs in specialist cleaning jobs Coach, motivate and support staff at all times encouraging teamwork and collaboration Check all staff have the appropriate PPE and that risk assessments have been read in full Requirements: Previous experience in the FM cleaning sector is desirable Good understanding on pricing jobs in the specialist cleaning industry Held senior technician/supervisory roles in the service industry Ability to establish and maintain good client relationships, both internally and externally Understands and agreeable to work different hours/shifts to include nights/weekends Excellent communication skills (verbal and written) Highly customer focused and always looking to deliver a high quality of service for clients Capable of delegating duties and tasks to other staff and monitoring performance Flexible and able to react quickly to the needs of the customer and the company Ability to deliver quality results under pressure and prioritise work Competence in Microsoft Office products especially Outlook, Word and Excel Excellent time management skills and ability to prioritise a demanding workload Ability to hold employee and client information in the strictest confidence Certification in IPAF/PASMA and CSCS Qualifications in Health and Safety such as IOSH desirable but not essential Competent level of Maths and English qualification
1st Line Support Technician £20,000-£24,000 Harrogate I'm currently recruiting for a 1st Line Support Technician based at my clients Harrogate office on a full time permanent basis. They're looking for someone that has 1+ years experience, this could be a recent IT graduate/ someone that has just completed an IT apprenticeship or 1 years professional employment. If you have a skillset inclusive of the below, we would love to hear from you: Experience with Active Directory and password resets Knowledge of group policy Experience with M365 applications Knowledge of Windows Server/ Exchange Server Basic networking understanding- DNS, DHCP, TCP/IP Your responsibilities include: Serving as first point of contact for all clients/ internal staff members attempting resolution and escalating to the relevant team where necessary Provide remote assistance to users Diagnose and troubleshoot hardware/ software and networking queries Provide clear and accurate information in a friendly and approachable manner You will join a growing and dynamic service desk team, gaining support from your assigned team leader with various progression routes including being fast tracked to Technical Support Analyst, Senior IT Engineer, Modern Workplace Engineer, Projects Engineer, Field Engineer and other managerial roles. Apply now! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 15, 2024
Full time
1st Line Support Technician £20,000-£24,000 Harrogate I'm currently recruiting for a 1st Line Support Technician based at my clients Harrogate office on a full time permanent basis. They're looking for someone that has 1+ years experience, this could be a recent IT graduate/ someone that has just completed an IT apprenticeship or 1 years professional employment. If you have a skillset inclusive of the below, we would love to hear from you: Experience with Active Directory and password resets Knowledge of group policy Experience with M365 applications Knowledge of Windows Server/ Exchange Server Basic networking understanding- DNS, DHCP, TCP/IP Your responsibilities include: Serving as first point of contact for all clients/ internal staff members attempting resolution and escalating to the relevant team where necessary Provide remote assistance to users Diagnose and troubleshoot hardware/ software and networking queries Provide clear and accurate information in a friendly and approachable manner You will join a growing and dynamic service desk team, gaining support from your assigned team leader with various progression routes including being fast tracked to Technical Support Analyst, Senior IT Engineer, Modern Workplace Engineer, Projects Engineer, Field Engineer and other managerial roles. Apply now! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.