Repton School
Repton School, Willington Road, Repton, Derby, UK
Are you passionate about data and providing high quality information to further the aims of a charitable organisation in the field of education? The Repton Foundation provides truly life-changing bursary places to children who have the potential, but lack the financial means, to access a world class education at a leading co-educational independent day and boarding school.
With an ambitious development plan to see the school through to its 470th anniversary in 2027 and beyond, Repton School is looking for an experienced, data-savvy and tenacious Database and Research Lead to join the team. Quality of data is critical to the success of fundraising and wider engagement activities, and this role is therefore fundamental in supporting the Repton Foundation and the Old Reptonian (OR) Alumni Society.
Please submit your application online by Tuesday 31st October 2023.
Should you wish to complete an offline application form, or should you have any questions, please do not hesitate to contact a member of the HR team via HR@repton.org.uk
Should you wish to be considered for this role, and would like an informal conversation about the position, please send your CV to the hiring manager Juliet Wolfe via jwolfe@repton.org.uk or request a call to discuss the role requirements.
Main Responsibilities
Database Management – manage, maintain and operate the Old Reptonian and Repton Foundation database. Ensure that the database is developed, updated and run according to current data security protocols. Ensure that back-up and recovery processes are fit for purpose. Establish ‘query/report request’ protocols.
Data Quality Assurance – work through the School’s electronic and hard copy records to ensure that data held is accurate, relevant, up to date and lawful.
Database Enhancement – work with software developers/providers to ensure the database is fit for purpose, accurate, accessible and secure. Liaise with developers on an ongoing basis to design, commission, install and implement new features, integrations and apps – or customise existing – and troubleshoot and solve issues.
Data Importing – ensure that annual bulk data imports (of Upper Sixth records) are processed accurately and in a timely manner.
Capacity Planning – analyse database usage patterns/trends to identify resource and upgrade requirements. Make recommendations as appropriate.
Database User Management – establish the needs and training requirements of end-users. Manage and monitor appropriate permissions and access levels and ensure data security and integrity. Provide ongoing training and support to approved users, where required.
Research – support the Development Director and Alumni Relations Manager in identifying donor prospects, mentors, speakers, case studies etc and generating guest profiles for events and fundraising purposes.
Reporting and Analytics – produce accurate data, reports and performance metrics to aid in event planning, audience profiling and donor, campaign and event analysis.
Financial Reconciliation – support Development Director in gift processing through recording and tracking donations, and reconciling with Finance Department.
Data Privacy Compliance –implement a robust process to ensure Data Protection Law 2018, UK GDPR and PECR regulations are adhered to with regard to all stored data and bulk data migrations.
Other Duties – any other reasonable duties as requested by the Line Manager.
The Ideal Candidate
Manage all aspects of data, the database and prospect research for alumni engagement and fundraising.
Skills & Experience
The successful candidate will have:
Essential
Knowledge of SQL
Knowledge of Oracle, MySQL, Raiser’s Edge, Salesforce, Potentiality or similar RDBMS, preferably used within the education or charities sector
The technical know-how and ability to manage a database, identify gaps both in data quality and database functionality, and propose and implement workable solutions
The perseverance and attention to detail to work through historical electronic and hard copy records and update contacts accordingly to ensure data integrity
Experience in interrogating and analysing data and running and interpreting reports, along with the ability to distil findings and complex data into easy-to-digest formats (to include metrics)
Good understanding of the Data Protection Act 2018, UK GDPR and PECR
Self-starter with ability to work independently within a small team
Flexibility and willingness to support the team with other activities when required (e.g. event and ticketing support/administration, OR alumni/staff/supplier/visitor liaison and queries, marketing support, social media support etc)
Excellent problem solving, analytical and communication skills
Desirable
Understanding of the alumni engagement and fundraising landscape as it relates to data processes and requirements (e.g. knowledge of third-party platforms such as JustGiving, Mailchimp and Eventbrite, as well as Gift Aid processing following HMRC guidelines)
Oct 02, 2023
Full time
Are you passionate about data and providing high quality information to further the aims of a charitable organisation in the field of education? The Repton Foundation provides truly life-changing bursary places to children who have the potential, but lack the financial means, to access a world class education at a leading co-educational independent day and boarding school.
With an ambitious development plan to see the school through to its 470th anniversary in 2027 and beyond, Repton School is looking for an experienced, data-savvy and tenacious Database and Research Lead to join the team. Quality of data is critical to the success of fundraising and wider engagement activities, and this role is therefore fundamental in supporting the Repton Foundation and the Old Reptonian (OR) Alumni Society.
Please submit your application online by Tuesday 31st October 2023.
Should you wish to complete an offline application form, or should you have any questions, please do not hesitate to contact a member of the HR team via HR@repton.org.uk
Should you wish to be considered for this role, and would like an informal conversation about the position, please send your CV to the hiring manager Juliet Wolfe via jwolfe@repton.org.uk or request a call to discuss the role requirements.
Main Responsibilities
Database Management – manage, maintain and operate the Old Reptonian and Repton Foundation database. Ensure that the database is developed, updated and run according to current data security protocols. Ensure that back-up and recovery processes are fit for purpose. Establish ‘query/report request’ protocols.
Data Quality Assurance – work through the School’s electronic and hard copy records to ensure that data held is accurate, relevant, up to date and lawful.
Database Enhancement – work with software developers/providers to ensure the database is fit for purpose, accurate, accessible and secure. Liaise with developers on an ongoing basis to design, commission, install and implement new features, integrations and apps – or customise existing – and troubleshoot and solve issues.
Data Importing – ensure that annual bulk data imports (of Upper Sixth records) are processed accurately and in a timely manner.
Capacity Planning – analyse database usage patterns/trends to identify resource and upgrade requirements. Make recommendations as appropriate.
Database User Management – establish the needs and training requirements of end-users. Manage and monitor appropriate permissions and access levels and ensure data security and integrity. Provide ongoing training and support to approved users, where required.
Research – support the Development Director and Alumni Relations Manager in identifying donor prospects, mentors, speakers, case studies etc and generating guest profiles for events and fundraising purposes.
Reporting and Analytics – produce accurate data, reports and performance metrics to aid in event planning, audience profiling and donor, campaign and event analysis.
Financial Reconciliation – support Development Director in gift processing through recording and tracking donations, and reconciling with Finance Department.
Data Privacy Compliance –implement a robust process to ensure Data Protection Law 2018, UK GDPR and PECR regulations are adhered to with regard to all stored data and bulk data migrations.
Other Duties – any other reasonable duties as requested by the Line Manager.
The Ideal Candidate
Manage all aspects of data, the database and prospect research for alumni engagement and fundraising.
Skills & Experience
The successful candidate will have:
Essential
Knowledge of SQL
Knowledge of Oracle, MySQL, Raiser’s Edge, Salesforce, Potentiality or similar RDBMS, preferably used within the education or charities sector
The technical know-how and ability to manage a database, identify gaps both in data quality and database functionality, and propose and implement workable solutions
The perseverance and attention to detail to work through historical electronic and hard copy records and update contacts accordingly to ensure data integrity
Experience in interrogating and analysing data and running and interpreting reports, along with the ability to distil findings and complex data into easy-to-digest formats (to include metrics)
Good understanding of the Data Protection Act 2018, UK GDPR and PECR
Self-starter with ability to work independently within a small team
Flexibility and willingness to support the team with other activities when required (e.g. event and ticketing support/administration, OR alumni/staff/supplier/visitor liaison and queries, marketing support, social media support etc)
Excellent problem solving, analytical and communication skills
Desirable
Understanding of the alumni engagement and fundraising landscape as it relates to data processes and requirements (e.g. knowledge of third-party platforms such as JustGiving, Mailchimp and Eventbrite, as well as Gift Aid processing following HMRC guidelines)
Our Head of CRM & Data Management will join a small fast paced team, with the ideal candidate having a background in SME’s working technically hands on with a strong understanding of HUBSPOT and data management.
The core purpose for this role in its first year is to lead on hubspot usage, educating and consulting with teams, reviewing, identifying and implementing solutions to help future proof the platform. You will be our in-house expert supporting a workforce of (approx.) 70 and have a strong understanding of CRM systems terminology and use at SME level. We are looking for someone who can ensure effective workflows.
You will be responsible for managing and overseeing our CRM whilst providing some light touch support on wider systems day to day. Our ideal candidate will have experience specifically working with Hubspot, with some understanding of Wordpress.
Working closely with our 3rd party support partners you will be responsible for finding the most efficient ways of using the CRM and systems environment more effectively.
Our Head of CRM & Data Management will have strong project management skills and technical ability. You will have demonstrable experience leading effective data management practices and processes.
If you are an experienced Hubspot CRM & Data Manager, Head of CRM or CRM Executive and are looking for a business where you can further your career, take autonomy and lead a visionary function then this opportunity is not to be missed!
LOCATION: UK-Wide, hybrid working available with offices in MediaCityUK, Bristol and London
SALARY: FTE £45,000
CONTRACT: Initial 1-year initial fixed term full time OR min 3 days per week, scope to become permanent. Flexible hours.
TO APPLY: Email your CV, cover letter and/or 1-2-minute video link* to jobs@wearecreative.uk by 28th July 2023 midday. Please complete our anonymous diversity and inclusion survey. Interviews will take place by video conference 4th August, short notice period/ immediate appointment preferred.
* Video link optional. Creative UK is an inclusive recruiter and happy to make adjustments to our selection process by request
CORE ACCOUNTABILITIES
Day to day CRM and data queries, working closely with 3rd party support where required
Auditing CRM use and recommended solutions for developing usage across wider teams
Lead internal training
Lead data management, sharing, processing and solutions to data-related problems
Manage processes that are conducive to increasing productivity, continuous integration and improvement.
Lead an internal data review, consultation, recommendations and project management
KEY RESPONSIBILITIES
HUBSPOT CRM
Support the team with campaign building and driving customer acquisition across our product portfolio.
Create and manage membership engagement campaigns and workflows
End-to-end email testing for link accuracy, legal compliance, mobile optimisation & deliverability
Manage campaign segmentation and data selection
Setting up automation systems to support lead nurturing through the funnel
Own, manage and maintain customer and prospect data in the CRM system, and work with teams to ensure accuracy and completeness
Analyse customer and lead data and behaviour to identify trends and insights that can inform marketing and communication strategies
Ongoing development of a suite of reports for marketing, sales and operations
Ongoing support and management of the Sales Hub, Marketing Hub and Operations Hub
Ongoing support and training to teams
DATA MANAGEMENT
Maintain and improve data management processes and accuracy across systems; primarily Hubspot and Office365 (used for wider company data storage)
Ongoing management of data imports, cleansing, duplication, data enrichment, list management and data compliance
Improve policies and procedures for data management, sharing and processing
Work closely with the Marketing team to understand Hubspot integrations e.g. website, events, stripe - ensuring the CRM is linked and effective across integrations
OTHER
Provide light touch support to our Office365 environment e.g. ad-hoc updating of user permissions, monitoring of data storage, distribution lists (training will be provided)
Ensure management of CRM and data is strategic, utilising subscriptions and negotiating costs where required
Work with the wider team to ensure our digital offerings to stakeholders are appropriate, secure and connected
This job description is not intended to be either prescriptive or exhaustive; it is issued as a framework to outline the main areas of responsibility at the time of writing
Required Experience, Knowledge and Skills:
CRM DEVELOPMENT experience, must have strong experience of work with HUBSPOT
Previous experience of working with large data sets and migrating data
PRO-ACTIVE, able to show initiative and to drive activity within deadlines.
Excellent COMMUNICATION skills, able to engage effectively with colleagues at all levels.
ORGANISED with experience of working to tight deadlines.
PROJECT MANAGEMENT: knowledge of tools and managing projects from start to end
DATA MANAGEMENT experience with data functions (collection, analysis, distribution, GDPR)
Knowledge of Office365 & Wordpress (desirable)
All our employees will be expected to demonstrate behaviours associated with our company values. Our values drive the way we work; how we do things is just as important as what we do.
We join the dots; collaboration is in our DNA
We support and empower; we are here to make a difference
We are curious, open & honest
We celebrate difference & value equality of opportunity
OUR PEOPLE PERKS
Fully flexible hybrid working
Pension enrolment from 3 months service, 5% employer contribution
Cycle 2 Work scheme, in partnership with Halfords
Benefits hub, discounts across a broad range of partners
Life Assurance & BUPA private medical (1 years service)
Employee Assistance Programme, Health Assured
Mental Health Guardians
Summer Fridays, finish at 3pm every Friday throughout July & August
Your birthday off as paid leave, extra days off over the annual festive period
2 paid volunteer days per year to give something back to the community
Diversity Changes Everything: We value difference and celebrate the creativity that it brings.
We are committed to improving diversity and inclusion across our organisation and industry by championing a variety of backgrounds, perspectives, identities and talents.
Jul 05, 2023
Full time
Our Head of CRM & Data Management will join a small fast paced team, with the ideal candidate having a background in SME’s working technically hands on with a strong understanding of HUBSPOT and data management.
The core purpose for this role in its first year is to lead on hubspot usage, educating and consulting with teams, reviewing, identifying and implementing solutions to help future proof the platform. You will be our in-house expert supporting a workforce of (approx.) 70 and have a strong understanding of CRM systems terminology and use at SME level. We are looking for someone who can ensure effective workflows.
You will be responsible for managing and overseeing our CRM whilst providing some light touch support on wider systems day to day. Our ideal candidate will have experience specifically working with Hubspot, with some understanding of Wordpress.
Working closely with our 3rd party support partners you will be responsible for finding the most efficient ways of using the CRM and systems environment more effectively.
Our Head of CRM & Data Management will have strong project management skills and technical ability. You will have demonstrable experience leading effective data management practices and processes.
If you are an experienced Hubspot CRM & Data Manager, Head of CRM or CRM Executive and are looking for a business where you can further your career, take autonomy and lead a visionary function then this opportunity is not to be missed!
LOCATION: UK-Wide, hybrid working available with offices in MediaCityUK, Bristol and London
SALARY: FTE £45,000
CONTRACT: Initial 1-year initial fixed term full time OR min 3 days per week, scope to become permanent. Flexible hours.
TO APPLY: Email your CV, cover letter and/or 1-2-minute video link* to jobs@wearecreative.uk by 28th July 2023 midday. Please complete our anonymous diversity and inclusion survey. Interviews will take place by video conference 4th August, short notice period/ immediate appointment preferred.
* Video link optional. Creative UK is an inclusive recruiter and happy to make adjustments to our selection process by request
CORE ACCOUNTABILITIES
Day to day CRM and data queries, working closely with 3rd party support where required
Auditing CRM use and recommended solutions for developing usage across wider teams
Lead internal training
Lead data management, sharing, processing and solutions to data-related problems
Manage processes that are conducive to increasing productivity, continuous integration and improvement.
Lead an internal data review, consultation, recommendations and project management
KEY RESPONSIBILITIES
HUBSPOT CRM
Support the team with campaign building and driving customer acquisition across our product portfolio.
Create and manage membership engagement campaigns and workflows
End-to-end email testing for link accuracy, legal compliance, mobile optimisation & deliverability
Manage campaign segmentation and data selection
Setting up automation systems to support lead nurturing through the funnel
Own, manage and maintain customer and prospect data in the CRM system, and work with teams to ensure accuracy and completeness
Analyse customer and lead data and behaviour to identify trends and insights that can inform marketing and communication strategies
Ongoing development of a suite of reports for marketing, sales and operations
Ongoing support and management of the Sales Hub, Marketing Hub and Operations Hub
Ongoing support and training to teams
DATA MANAGEMENT
Maintain and improve data management processes and accuracy across systems; primarily Hubspot and Office365 (used for wider company data storage)
Ongoing management of data imports, cleansing, duplication, data enrichment, list management and data compliance
Improve policies and procedures for data management, sharing and processing
Work closely with the Marketing team to understand Hubspot integrations e.g. website, events, stripe - ensuring the CRM is linked and effective across integrations
OTHER
Provide light touch support to our Office365 environment e.g. ad-hoc updating of user permissions, monitoring of data storage, distribution lists (training will be provided)
Ensure management of CRM and data is strategic, utilising subscriptions and negotiating costs where required
Work with the wider team to ensure our digital offerings to stakeholders are appropriate, secure and connected
This job description is not intended to be either prescriptive or exhaustive; it is issued as a framework to outline the main areas of responsibility at the time of writing
Required Experience, Knowledge and Skills:
CRM DEVELOPMENT experience, must have strong experience of work with HUBSPOT
Previous experience of working with large data sets and migrating data
PRO-ACTIVE, able to show initiative and to drive activity within deadlines.
Excellent COMMUNICATION skills, able to engage effectively with colleagues at all levels.
ORGANISED with experience of working to tight deadlines.
PROJECT MANAGEMENT: knowledge of tools and managing projects from start to end
DATA MANAGEMENT experience with data functions (collection, analysis, distribution, GDPR)
Knowledge of Office365 & Wordpress (desirable)
All our employees will be expected to demonstrate behaviours associated with our company values. Our values drive the way we work; how we do things is just as important as what we do.
We join the dots; collaboration is in our DNA
We support and empower; we are here to make a difference
We are curious, open & honest
We celebrate difference & value equality of opportunity
OUR PEOPLE PERKS
Fully flexible hybrid working
Pension enrolment from 3 months service, 5% employer contribution
Cycle 2 Work scheme, in partnership with Halfords
Benefits hub, discounts across a broad range of partners
Life Assurance & BUPA private medical (1 years service)
Employee Assistance Programme, Health Assured
Mental Health Guardians
Summer Fridays, finish at 3pm every Friday throughout July & August
Your birthday off as paid leave, extra days off over the annual festive period
2 paid volunteer days per year to give something back to the community
Diversity Changes Everything: We value difference and celebrate the creativity that it brings.
We are committed to improving diversity and inclusion across our organisation and industry by championing a variety of backgrounds, perspectives, identities and talents.
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Sep 15, 2022
Full time
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Overview: We are looking for an ambitious and energetic Business Development Manager in order to grow our UK Business by promoting our (SaaS) products to generate sales.
Location: Remote with travel to clients locations and in person meetings (if required)
Hours: 40 Hours a week, Flexible schedule
Reporting to : Chief Operation Officer
Number of Positions: 4
This is a permanent, full-time position with a competitive salary and high OTE potential (details below)
Employer Profile:
Osmosys is a client centric IT services company that focuses on delivering innovative and tangible solutions that add value to our clients’ business. Established in 2004, Osmosys has supported a wide variety of Clients globally. As a Microsoft Gold Partner and with 125+ skilled employees, we pride ourselves on offering exceptional consultancy and customer service to ensure that we scope and design solutions that will add tangible benefits to our clients’ business both in the short and long-term.
Working with our Business Partners, we have expanded into new countries and regions around the world, delivering solutions for a variety of real world and business challenges.
We are now looking to expand our presence in the UK and are looking for a Sales and Business Development professional to join our team.
Job Purpose:
With a chance to join a company experiencing Phenomenal Growth and Success, the BDM will focus on selling our software solutions and ensure prospects are aware of the USPs, added value and benefits of choosing Osmosys.
The focus will be to sell our mobile/SaaS-based product, www.incidentreporter365.com and it’s variants across various industries, including, but not limited to, warehouses, packaging, food, property management, recycling, manufacturing, social care in the UK market.
Key Responsibilities:
Responsible for the end-to-end sales process, from prospecting and giving demonstrations to negotiating and closing with a focus on, but not limited to:
This is a new business hunting role. There are no account management duties for this role
Helping to progress deals through the sales pipeline to closure
Setting up and running sales campaigns to target prospects
Working with marketing to create or update relevant content assets as needed
Keeping records of subscriptions to help with billing, invoicing and renewals
Researching specific target markets, verticals and companies to identify prospects
Achieving goals and revenue targets, with the vision to see growth opportunities
Limited travel to meet prospects, although mainly video calling in the current environment
Work with offering managers to expand the brand/product into new markets
Form strong relationships with key customers, and Identify areas of growth for SaaS and assigned products sets
Prepare and promote sales briefings and presentations for SaaS and assigned products
Attending conferences, meetings, and industry events to showcase our products
Support NPI launches relevant to our product offerings
Maintain a close and regular view of market conditions for the brand/product
Any other reasonable duties that may be required.
Essential Candidate Requirements:
Experience in product selling, marketing, or related fields
Strong selling skills with a high level of personal belief and passion
Good planning, organizational and problem-solving skills
Ability to work under pressure and against tight timelines
Ability to flourish with minimal guidance, be proactive and handle uncertainties
Ability to leverage digital marketing channels to increase product awareness
Timely production of regular and ad hoc sales reports, keeping up to date with market changes, developments, new products and competitor awareness
Completion of customer activities and the updating of sales pipeline using the Osmosys CRM system
Experience of and gravitas consistent with selling to decision makers
Experience and knowledge in working with software solutions, added value services, managed services with a consultative approach
Must be highly organised and able to manage multiple projects at once
Candidate must have strong presentation and writing skills in addition to ideally having technical knowledge
Must have knowledge of Microsoft Word, Excel, and PowerPoint, CRM systems and Sales order processes
Able to build relationships, understand client needs and provide a solution
Can provide a detailed overview of targets hit, achievements, KPIs and breakdown of responsibilities
Desired Skills, Experience & Qualifications:
Business development experience with remote working capabilities
A degree in a relevant field is preferred but not essential
The ability to work in a fast-paced environment where flexibility is essential
Enjoys taking the initiative while seeking advice and support where appropriate
Must be a self-starter, with a genuine drive to achieve/exceed targets and expectations
Actively seeks out continuous self-development, broadening knowledge and experience
Experience within Health and Safety and/or Manufacturing environments is an added bonus
We Offer:
We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
A culture that fosters inclusion, diversity and innovation
Company Laptop and Phone
If this is your dream role, then we'd love to hear from you.
Compensation Structure:
This role comes with a competitive basic annual salary in the range of £ 32000 – £ 45000 (depending on experience).
Additional pay: Attractive, uncapped commission structure designed to deliver on-target earnings (OTE)
Bonus scheme
Commission pay (uncapped)
Performance bonus
Yearly bonus
Commission details will be shared during the interview process
Benefits:
Other benefits include:
Four weeks' annual leave (plus bank holidays)
Company pension
Flexible schedule
Referral programme
.
May 09, 2022
Full time
Overview: We are looking for an ambitious and energetic Business Development Manager in order to grow our UK Business by promoting our (SaaS) products to generate sales.
Location: Remote with travel to clients locations and in person meetings (if required)
Hours: 40 Hours a week, Flexible schedule
Reporting to : Chief Operation Officer
Number of Positions: 4
This is a permanent, full-time position with a competitive salary and high OTE potential (details below)
Employer Profile:
Osmosys is a client centric IT services company that focuses on delivering innovative and tangible solutions that add value to our clients’ business. Established in 2004, Osmosys has supported a wide variety of Clients globally. As a Microsoft Gold Partner and with 125+ skilled employees, we pride ourselves on offering exceptional consultancy and customer service to ensure that we scope and design solutions that will add tangible benefits to our clients’ business both in the short and long-term.
Working with our Business Partners, we have expanded into new countries and regions around the world, delivering solutions for a variety of real world and business challenges.
We are now looking to expand our presence in the UK and are looking for a Sales and Business Development professional to join our team.
Job Purpose:
With a chance to join a company experiencing Phenomenal Growth and Success, the BDM will focus on selling our software solutions and ensure prospects are aware of the USPs, added value and benefits of choosing Osmosys.
The focus will be to sell our mobile/SaaS-based product, www.incidentreporter365.com and it’s variants across various industries, including, but not limited to, warehouses, packaging, food, property management, recycling, manufacturing, social care in the UK market.
Key Responsibilities:
Responsible for the end-to-end sales process, from prospecting and giving demonstrations to negotiating and closing with a focus on, but not limited to:
This is a new business hunting role. There are no account management duties for this role
Helping to progress deals through the sales pipeline to closure
Setting up and running sales campaigns to target prospects
Working with marketing to create or update relevant content assets as needed
Keeping records of subscriptions to help with billing, invoicing and renewals
Researching specific target markets, verticals and companies to identify prospects
Achieving goals and revenue targets, with the vision to see growth opportunities
Limited travel to meet prospects, although mainly video calling in the current environment
Work with offering managers to expand the brand/product into new markets
Form strong relationships with key customers, and Identify areas of growth for SaaS and assigned products sets
Prepare and promote sales briefings and presentations for SaaS and assigned products
Attending conferences, meetings, and industry events to showcase our products
Support NPI launches relevant to our product offerings
Maintain a close and regular view of market conditions for the brand/product
Any other reasonable duties that may be required.
Essential Candidate Requirements:
Experience in product selling, marketing, or related fields
Strong selling skills with a high level of personal belief and passion
Good planning, organizational and problem-solving skills
Ability to work under pressure and against tight timelines
Ability to flourish with minimal guidance, be proactive and handle uncertainties
Ability to leverage digital marketing channels to increase product awareness
Timely production of regular and ad hoc sales reports, keeping up to date with market changes, developments, new products and competitor awareness
Completion of customer activities and the updating of sales pipeline using the Osmosys CRM system
Experience of and gravitas consistent with selling to decision makers
Experience and knowledge in working with software solutions, added value services, managed services with a consultative approach
Must be highly organised and able to manage multiple projects at once
Candidate must have strong presentation and writing skills in addition to ideally having technical knowledge
Must have knowledge of Microsoft Word, Excel, and PowerPoint, CRM systems and Sales order processes
Able to build relationships, understand client needs and provide a solution
Can provide a detailed overview of targets hit, achievements, KPIs and breakdown of responsibilities
Desired Skills, Experience & Qualifications:
Business development experience with remote working capabilities
A degree in a relevant field is preferred but not essential
The ability to work in a fast-paced environment where flexibility is essential
Enjoys taking the initiative while seeking advice and support where appropriate
Must be a self-starter, with a genuine drive to achieve/exceed targets and expectations
Actively seeks out continuous self-development, broadening knowledge and experience
Experience within Health and Safety and/or Manufacturing environments is an added bonus
We Offer:
We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
A culture that fosters inclusion, diversity and innovation
Company Laptop and Phone
If this is your dream role, then we'd love to hear from you.
Compensation Structure:
This role comes with a competitive basic annual salary in the range of £ 32000 – £ 45000 (depending on experience).
Additional pay: Attractive, uncapped commission structure designed to deliver on-target earnings (OTE)
Bonus scheme
Commission pay (uncapped)
Performance bonus
Yearly bonus
Commission details will be shared during the interview process
Benefits:
Other benefits include:
Four weeks' annual leave (plus bank holidays)
Company pension
Flexible schedule
Referral programme
.
Location: London, Potters Bar, Bristol or Isle of Man (hybrid working options available) The Lead Data Engineer is a hands-on technical role responsible for designing, developing, and maintaining data pipelines within the IT department. The pipelines will be realised in a modern lake environment and the engineer will collaborate in cross-functional teams to gather requirements and develop the conceptual data models. This role plays a crucial part in driving data-driven decision-making across the organisation, ensuring data availability, quality, and accessibility for various business needs. This is not a line management role, but you will play a key part in guiding and upskilling more junior data engineers and setting data standards and guidelines. Duties/Responsibilities Data Pipeline Development Design, model, develop and maintain data pipelines to ingest, store, process, and present data. Ensure data quality, accuracy, and consistency. Collaborate with data architects to ensure data pipelines align with the overall data architecture strategy. Data Transformation and Integration Perform data transformation tasks, including data cleansing, enrichment, and aggregation, to prepare data for analytics and reporting. Integrate data from structured and unstructured sources, ensuring compatibility and alignment with data models and business requirements. Automate data transformation processes to improve efficiency. Data Quality Assurance Implement and maintain data quality checks and validation processes to identify and resolve data anomalies and errors. Monitor data pipelines for data quality issues and implement data quality improvements. Collaborate with business stakeholders to define data quality requirements. Data Modelling and Schema Design Collaborate with data architects and data scientists to design and implement data models, schemas, and structures. Ensure that data models support business reporting and analytics needs while optimizing query performance. Maintain data dictionaries and metadata to document data structures and relationships. Performance Optimization Optimize data storage, retrieval, and query performance by implementing indexing, partitioning, and caching strategies. Monitor data processing performance and address bottlenecks as they arise. Stay updated with best practices in data processing performance tuning. Documentation and Knowledge Sharing Create and maintain documentation for data pipelines, data transformation processes, and data integration procedures. Foster a culture of knowledge sharing within the data engineering team and across the organization. Collaboration and Stakeholder Engagement Collaborate effectively with cross-functional teams, data stakeholders, and business units to understand data requirements and deliver data solutions that meet business needs. Communicate technical concepts and data solutions to non-technical stakeholders in a clear and understandable manner. Knowledge/Skills/Experience Essential Extensive experience in data engineering, including designing and developing data pipelines for retrieval / ingestion / presentation / semantics in an Azure environment. Strong DataBricks, SQL, Python, Power BI Data acquisition from various data sources including Salesforce, API, XML, json, parquet, flat file systems and relational data. Effective communication and collaboration skills to work with cross-functional teams and gather data requirements. Skills in data modelling (both structured and unstructured data) working directly with the business & data scientists. Ability to optimise data solutions for performance, scalability, and efficiency. Desirable: Experience in a financial corporation Lake House / Delta Lake and Snowflake Experience with Spark clusters, both elastic permanent and transitory clusters Familiarity with data governance, data security, and compliance requirements. Power Automate.
Apr 19, 2024
Full time
Location: London, Potters Bar, Bristol or Isle of Man (hybrid working options available) The Lead Data Engineer is a hands-on technical role responsible for designing, developing, and maintaining data pipelines within the IT department. The pipelines will be realised in a modern lake environment and the engineer will collaborate in cross-functional teams to gather requirements and develop the conceptual data models. This role plays a crucial part in driving data-driven decision-making across the organisation, ensuring data availability, quality, and accessibility for various business needs. This is not a line management role, but you will play a key part in guiding and upskilling more junior data engineers and setting data standards and guidelines. Duties/Responsibilities Data Pipeline Development Design, model, develop and maintain data pipelines to ingest, store, process, and present data. Ensure data quality, accuracy, and consistency. Collaborate with data architects to ensure data pipelines align with the overall data architecture strategy. Data Transformation and Integration Perform data transformation tasks, including data cleansing, enrichment, and aggregation, to prepare data for analytics and reporting. Integrate data from structured and unstructured sources, ensuring compatibility and alignment with data models and business requirements. Automate data transformation processes to improve efficiency. Data Quality Assurance Implement and maintain data quality checks and validation processes to identify and resolve data anomalies and errors. Monitor data pipelines for data quality issues and implement data quality improvements. Collaborate with business stakeholders to define data quality requirements. Data Modelling and Schema Design Collaborate with data architects and data scientists to design and implement data models, schemas, and structures. Ensure that data models support business reporting and analytics needs while optimizing query performance. Maintain data dictionaries and metadata to document data structures and relationships. Performance Optimization Optimize data storage, retrieval, and query performance by implementing indexing, partitioning, and caching strategies. Monitor data processing performance and address bottlenecks as they arise. Stay updated with best practices in data processing performance tuning. Documentation and Knowledge Sharing Create and maintain documentation for data pipelines, data transformation processes, and data integration procedures. Foster a culture of knowledge sharing within the data engineering team and across the organization. Collaboration and Stakeholder Engagement Collaborate effectively with cross-functional teams, data stakeholders, and business units to understand data requirements and deliver data solutions that meet business needs. Communicate technical concepts and data solutions to non-technical stakeholders in a clear and understandable manner. Knowledge/Skills/Experience Essential Extensive experience in data engineering, including designing and developing data pipelines for retrieval / ingestion / presentation / semantics in an Azure environment. Strong DataBricks, SQL, Python, Power BI Data acquisition from various data sources including Salesforce, API, XML, json, parquet, flat file systems and relational data. Effective communication and collaboration skills to work with cross-functional teams and gather data requirements. Skills in data modelling (both structured and unstructured data) working directly with the business & data scientists. Ability to optimise data solutions for performance, scalability, and efficiency. Desirable: Experience in a financial corporation Lake House / Delta Lake and Snowflake Experience with Spark clusters, both elastic permanent and transitory clusters Familiarity with data governance, data security, and compliance requirements. Power Automate.
Resolve Recruitment Services
Antrim, County Antrim
Resolve Recruitment are looking for an ambitious and results orientated Business Development Executive to join our client's fast-growing company who are currently going through ambitious global growth plans. The candidate will be a highly motivated individual with an appetite for success and a consultative approach to prospecting. You will act as a lever between our client's Marketing and Sales teams - originating new qualified pipeline opportunities pipeline progression of leads. Your role will be focused on converting Marketing Qualified Leads to Sales Qualified Leads and seeking new prospects in line with the target markets set out by the company. You will also be responsible for contacting and developing relationships with potential customers. To be successful in this role, you should have previous experience of creating and moving leads through the pipeline against a quota. You will be comfortable engaging all levels of organisations including Director level and C-Suite. Responsibilities Prospecting and opportunity qualification activities - you will work independently as well as supporting others to engage with prospects through multiple mediums such as outbound calling, email and social media Assist the Marketing team with lead generation / demand generation activities in line with strategic goals Present Analytics Engines services / solutions to potential clients in a standardised and compelling way Identify key decision-makers, determine buying readiness and timelines Build long-term trusting relationships with prospects and show tenacity in proving value to them Proactively seek new business opportunities in the market Create account maps and strategise with Senior Sales Executives on approach and traction to new business opportunities Report to the Head of Commercial Marketing on (weekly/monthly/quarterly) sales results Stay up-to-date with new services and new pricing/payment plans and market knowledge Sales support where needed Requirements and skills 4 years + proven work experience in a Business Development Representative or Sales Executive role in the Software/ Technology Industry Hands-on experience with multiple sales techniques Track record of achieving sales related KPIs Experience with maintaining and optimising CRM software (preferably Hubspot) Understanding of sales pipeline and sales performance metrics Excellent written and verbal communication skills Ability to deliver engaging presentations and provide appropriate marketing collateral for prospects and clients BSc degree in Business Administration or relevant field Personal Attributes Dedicated and self-driven Customer focused with excellent communication and interpersonal skills Excellent verbal and written communication with an agreeable phone manner Ambitious, confident, enthusiastic individual with a "can-do" attitude Benefits You will be joining a dynamic and innovative company at an exciting time in its growth. A competitive salary subject to negotiation based on experience Flexible holidays and 32 days annual leave (pro rata for part-time role; and including public holidays). Up to 10 days annually of additional unpaid leave (pro rata for part-time role). Flexible working around core hours. Pension scheme. Choose from private health insurance scheme or gym membership. Support for personal charitable time. Weekly knowledge sharing presentations and regular company outings. Monthly acknowledgement of outstanding staff and regular celebrations of company success.
Apr 19, 2024
Full time
Resolve Recruitment are looking for an ambitious and results orientated Business Development Executive to join our client's fast-growing company who are currently going through ambitious global growth plans. The candidate will be a highly motivated individual with an appetite for success and a consultative approach to prospecting. You will act as a lever between our client's Marketing and Sales teams - originating new qualified pipeline opportunities pipeline progression of leads. Your role will be focused on converting Marketing Qualified Leads to Sales Qualified Leads and seeking new prospects in line with the target markets set out by the company. You will also be responsible for contacting and developing relationships with potential customers. To be successful in this role, you should have previous experience of creating and moving leads through the pipeline against a quota. You will be comfortable engaging all levels of organisations including Director level and C-Suite. Responsibilities Prospecting and opportunity qualification activities - you will work independently as well as supporting others to engage with prospects through multiple mediums such as outbound calling, email and social media Assist the Marketing team with lead generation / demand generation activities in line with strategic goals Present Analytics Engines services / solutions to potential clients in a standardised and compelling way Identify key decision-makers, determine buying readiness and timelines Build long-term trusting relationships with prospects and show tenacity in proving value to them Proactively seek new business opportunities in the market Create account maps and strategise with Senior Sales Executives on approach and traction to new business opportunities Report to the Head of Commercial Marketing on (weekly/monthly/quarterly) sales results Stay up-to-date with new services and new pricing/payment plans and market knowledge Sales support where needed Requirements and skills 4 years + proven work experience in a Business Development Representative or Sales Executive role in the Software/ Technology Industry Hands-on experience with multiple sales techniques Track record of achieving sales related KPIs Experience with maintaining and optimising CRM software (preferably Hubspot) Understanding of sales pipeline and sales performance metrics Excellent written and verbal communication skills Ability to deliver engaging presentations and provide appropriate marketing collateral for prospects and clients BSc degree in Business Administration or relevant field Personal Attributes Dedicated and self-driven Customer focused with excellent communication and interpersonal skills Excellent verbal and written communication with an agreeable phone manner Ambitious, confident, enthusiastic individual with a "can-do" attitude Benefits You will be joining a dynamic and innovative company at an exciting time in its growth. A competitive salary subject to negotiation based on experience Flexible holidays and 32 days annual leave (pro rata for part-time role; and including public holidays). Up to 10 days annually of additional unpaid leave (pro rata for part-time role). Flexible working around core hours. Pension scheme. Choose from private health insurance scheme or gym membership. Support for personal charitable time. Weekly knowledge sharing presentations and regular company outings. Monthly acknowledgement of outstanding staff and regular celebrations of company success.
Technical Pre-Sales Consultant Up to 60k + OTE Corporate benefits package A prominent provider of Technology, Managed Services, Professional Services, and Support Services is searching for a skilled Technical Pre-Sales Expert. The selected candidate will play a critical role in enhancing business growth through exceptional pre-sales support, primarily focused on the Microsoft M365 and Azure technology stacks. This position requires a blend of technical expertise, problem-solving skills, and the ability to work closely with sales teams to understand and meet customer needs, ensuring high levels of customer satisfaction. Here is a summary of the different areas you will be working in. Pre-Sales Support: Engage in pre-sales activities by collaborating closely with sales teams to grasp the technical requirements and business objectives of customers. Conduct comprehensive technical discussions and presentations to demonstrate the benefits and features of the product and service offerings. Offer technical guidance and expertise during customer interactions, including meetings, conference calls, and product demonstrations. Work alongside the sales team to craft and present solutions that fulfil customer requirements. Solution Design and Proposal Development: Design effective technology solutions after analysing customer environments and requirements. Prepare persuasive proposals, statements of work (SOW), and other sales documentation. Maintain a proposals & SOW documents library to aid in the efficiency of future documentation tasks. Highlight the competitive advantages and value proposition of the product and service offerings. Product Knowledge and Expertise: Keep abreast of industry trends, emerging technologies, and competitor offerings. Gain comprehensive knowledge of the product and service portfolio, including managed IT services, cloud solutions, and professional services. Demonstrate technical proficiency and clearly articulate the technical differentiators of the offerings. Relationship Building: Establish and maintain strong relationships with customers, serving as a trusted advisor. Foster collaborative relationships with Practice Heads, Technical Architects, and Managed Service teams to ensure a seamless transition from sales to delivery and enhance customer satisfaction. Attend industry events, conferences, and seminars to promote offerings and expand the professional network. Candidate Requirements Comfortable and confident in a customer-facing role. Proven experience in technical pre-sales or solutions architecture, especially within the managed services and technology reseller industry. Strong knowledge of IT infrastructure, networking, security, cloud computing, and related technologies. Excellent communication and presentation skills, capable of addressing both technical and non-technical audiences. Exceptional problem-solving and analytical abilities, adept at designing appropriate solutions based on customer requirements. Well-versed in a variety of technology vendors and their products. Relevant technology certifications (e.g., Microsoft Azure / M365, Juniper) are highly desirable. Ability to work both independently and collaboratively in a fast-paced, deadline-oriented environment. Demonstrated success in meeting or exceeding sales targets and achieving customer satisfaction goals.
Apr 19, 2024
Full time
Technical Pre-Sales Consultant Up to 60k + OTE Corporate benefits package A prominent provider of Technology, Managed Services, Professional Services, and Support Services is searching for a skilled Technical Pre-Sales Expert. The selected candidate will play a critical role in enhancing business growth through exceptional pre-sales support, primarily focused on the Microsoft M365 and Azure technology stacks. This position requires a blend of technical expertise, problem-solving skills, and the ability to work closely with sales teams to understand and meet customer needs, ensuring high levels of customer satisfaction. Here is a summary of the different areas you will be working in. Pre-Sales Support: Engage in pre-sales activities by collaborating closely with sales teams to grasp the technical requirements and business objectives of customers. Conduct comprehensive technical discussions and presentations to demonstrate the benefits and features of the product and service offerings. Offer technical guidance and expertise during customer interactions, including meetings, conference calls, and product demonstrations. Work alongside the sales team to craft and present solutions that fulfil customer requirements. Solution Design and Proposal Development: Design effective technology solutions after analysing customer environments and requirements. Prepare persuasive proposals, statements of work (SOW), and other sales documentation. Maintain a proposals & SOW documents library to aid in the efficiency of future documentation tasks. Highlight the competitive advantages and value proposition of the product and service offerings. Product Knowledge and Expertise: Keep abreast of industry trends, emerging technologies, and competitor offerings. Gain comprehensive knowledge of the product and service portfolio, including managed IT services, cloud solutions, and professional services. Demonstrate technical proficiency and clearly articulate the technical differentiators of the offerings. Relationship Building: Establish and maintain strong relationships with customers, serving as a trusted advisor. Foster collaborative relationships with Practice Heads, Technical Architects, and Managed Service teams to ensure a seamless transition from sales to delivery and enhance customer satisfaction. Attend industry events, conferences, and seminars to promote offerings and expand the professional network. Candidate Requirements Comfortable and confident in a customer-facing role. Proven experience in technical pre-sales or solutions architecture, especially within the managed services and technology reseller industry. Strong knowledge of IT infrastructure, networking, security, cloud computing, and related technologies. Excellent communication and presentation skills, capable of addressing both technical and non-technical audiences. Exceptional problem-solving and analytical abilities, adept at designing appropriate solutions based on customer requirements. Well-versed in a variety of technology vendors and their products. Relevant technology certifications (e.g., Microsoft Azure / M365, Juniper) are highly desirable. Ability to work both independently and collaboratively in a fast-paced, deadline-oriented environment. Demonstrated success in meeting or exceeding sales targets and achieving customer satisfaction goals.
General Description: The expectation is that the project team takes full ownership of a project at the point of commercial handover. Your main responsibilities will be to ensure allocated projects are executed safely, on time, to budget and meet customer expectations. Strong customer relationship management based on trust and accuracy, as well as clear communications with internal and external stakeholders are key to the success of this position. Duties: You will manage and deliver all projects to maximise value, on time delivery and client satisfaction advocating safe working practices at all times. You will manage all customer change requests, including securing variation orders. You will be expected to manage these projects proactively, to mitigate all risks and ensure profitability and customer expectations are met, as a minimum. You will work across the full value chain, from our clients to suppliers, to understand their working methods and requirements. This will enable us to manage interactions such as drawing approvals, witness testing, transportation, documentation, third party requirements and importantly changes to timetables and technical specifications. Specific Duties: Act as the point of contact between the client and the company, promoting a professional approach at all times. Recognise, present and negotiate variations with the customer using internal specialists as required. For example: Thermal Design Engineer, Mechanical Engineer etc. Develop a suitable contract programme and ensure that the contract activities are carried out to meet the programme requirements, tracking the status of specific activities. Responsible for the customer contact post order and all liaison internally to ensure right first time (RFT), on-time delivery (OTD) and costs are in line with project expectation. Job Description: Be the voice of the Customer within STT. You will be expected to lead customer query post order by involving internal stakeholders as required. Champion safe working practice and standards as a priority to successful project delivery Customer visits required as part of the Project Managers role. This will include, but not be limited to, managing customer complaints, supporting sales activities, inspection of special items from suppliers and face to face meetings with the customer. Lead the communication across all involved departments. Provide the bad as well as good news, advise customers of delays and additional costs as required and appropriate following co-ordination with the responsible salesperson and management. Where items do not correspond the Project Manager should lead resolution involving relevant stakeholders and, if necessary, the customer to resolve any differences from both a technical and commercial perspective. Check the costs once the above has been completed, ensuring all major items have been included. Confirm the main materials, inspection and certification are in accordance with the agreed scope of supply. Complete comprehensive contract reviews and report findings and recommendations. Fulfilment of Specification: At handover, the Project Manager must ensure the Commercial Department have completed all necessary data and that the programme is achievable. At every stage safety, Quality, OTD and costs are critical measures. These all need to be managed effectively to ensure customer expectations are met. Establish the contract budgets and ensure costs remain within budget. Key dates from the programme are to be proactively monitored, with responsible departments being chased to meet their commitments. The Project Manager must liaise internally with departments within the business and externally with customers for approvals and inspections if required with the focus being to meet all key milestone dates. The Project Manager will proactively escalate significant risks to the STT Exec Team at the earliest opportunity. Requirements: Minimum of a HNC/HND in a relevant Engineering subject Experience in a previous Project Management role within a manufacturing environment Excellent communication skills in order to build strong relationships and engage with various stakeholders including clients, suppliers and staff. High resilience and adaptability to deal constructively with conflicting priorities and setbacks. Commercially focussed, with an eye for detail. Strong analytical skills to develop, analyse and provide commentary on project plans and performance. High integrity. IT competence. Resources: Computers, relevant software and associated equipment. Inspection equipment as available. Training and development: The training and development needs of this position will be determined in consultation with the Lead Project Manager. Key results areas: Meeting OTD and project costs within the budget. Maintaining customer expectation, confidence and relationships
Apr 19, 2024
Full time
General Description: The expectation is that the project team takes full ownership of a project at the point of commercial handover. Your main responsibilities will be to ensure allocated projects are executed safely, on time, to budget and meet customer expectations. Strong customer relationship management based on trust and accuracy, as well as clear communications with internal and external stakeholders are key to the success of this position. Duties: You will manage and deliver all projects to maximise value, on time delivery and client satisfaction advocating safe working practices at all times. You will manage all customer change requests, including securing variation orders. You will be expected to manage these projects proactively, to mitigate all risks and ensure profitability and customer expectations are met, as a minimum. You will work across the full value chain, from our clients to suppliers, to understand their working methods and requirements. This will enable us to manage interactions such as drawing approvals, witness testing, transportation, documentation, third party requirements and importantly changes to timetables and technical specifications. Specific Duties: Act as the point of contact between the client and the company, promoting a professional approach at all times. Recognise, present and negotiate variations with the customer using internal specialists as required. For example: Thermal Design Engineer, Mechanical Engineer etc. Develop a suitable contract programme and ensure that the contract activities are carried out to meet the programme requirements, tracking the status of specific activities. Responsible for the customer contact post order and all liaison internally to ensure right first time (RFT), on-time delivery (OTD) and costs are in line with project expectation. Job Description: Be the voice of the Customer within STT. You will be expected to lead customer query post order by involving internal stakeholders as required. Champion safe working practice and standards as a priority to successful project delivery Customer visits required as part of the Project Managers role. This will include, but not be limited to, managing customer complaints, supporting sales activities, inspection of special items from suppliers and face to face meetings with the customer. Lead the communication across all involved departments. Provide the bad as well as good news, advise customers of delays and additional costs as required and appropriate following co-ordination with the responsible salesperson and management. Where items do not correspond the Project Manager should lead resolution involving relevant stakeholders and, if necessary, the customer to resolve any differences from both a technical and commercial perspective. Check the costs once the above has been completed, ensuring all major items have been included. Confirm the main materials, inspection and certification are in accordance with the agreed scope of supply. Complete comprehensive contract reviews and report findings and recommendations. Fulfilment of Specification: At handover, the Project Manager must ensure the Commercial Department have completed all necessary data and that the programme is achievable. At every stage safety, Quality, OTD and costs are critical measures. These all need to be managed effectively to ensure customer expectations are met. Establish the contract budgets and ensure costs remain within budget. Key dates from the programme are to be proactively monitored, with responsible departments being chased to meet their commitments. The Project Manager must liaise internally with departments within the business and externally with customers for approvals and inspections if required with the focus being to meet all key milestone dates. The Project Manager will proactively escalate significant risks to the STT Exec Team at the earliest opportunity. Requirements: Minimum of a HNC/HND in a relevant Engineering subject Experience in a previous Project Management role within a manufacturing environment Excellent communication skills in order to build strong relationships and engage with various stakeholders including clients, suppliers and staff. High resilience and adaptability to deal constructively with conflicting priorities and setbacks. Commercially focussed, with an eye for detail. Strong analytical skills to develop, analyse and provide commentary on project plans and performance. High integrity. IT competence. Resources: Computers, relevant software and associated equipment. Inspection equipment as available. Training and development: The training and development needs of this position will be determined in consultation with the Lead Project Manager. Key results areas: Meeting OTD and project costs within the budget. Maintaining customer expectation, confidence and relationships
An established software company based in London is seeking a Pre-Sales Support Specialist to join their friendly team. This is a fully remote, full time, permanent position with an immediate start. You must be eligible to work in the UK. In this position you will play a pivotal role in supporting sales efforts by preparing and delivering engaging technical demonstrations to prospective B2B clients. Hours : Mon Fri 9am 5:30pm some fleibility Salary Range: £60,000 - £70,000 Responsibilities to include: • Working with B2B clients and other team members to design digital processes that can settle an insurance claim in seconds • Designing a highly engaging chatbot experience for customers to notify their insurer of a new claim • Running system checks/API calls to validate whether the customer has a valid policy or whether the customer s claim is covered by the policy. • Connecting to 3rd party vendor plug-ins to understand the value of the claim, or validate that there is no suspicion of fraud, such as image deep-fakes or counterfeit documentation • Making secure, real-time payments • Preparing for upcoming demonstrations by thoroughly understanding the specific requirements of each client. • Deliver engaging and impactful technical demonstrations to prospective clients, either through virtual platforms or in-person meetings, showcasing the capabilities and functionalities of solutions in a compelling manner. • Act as a subject matter expert, fielding technical inquiries from clients and providing insightful answers to help them make informed decisions • Collaborate with the product team to relay client feedback Requirements: • To be able to clearly and concisely convey technical information to various stakeholders • To demonstrate you can build simple, robust solutions to a complex client pain point and effectively explain these concepts to individuals who may not have a technical background • To be able to develop awareness of market trends in insurance and the Insurtech industry and correlate that to how they impact client requirements and needs • To demonstrate you can excel at technical tasks, and display creativity regarding designing chatbot experiences • To demonstrate dedication to exceeding client expectations and build strong relationships with all team members within the growth and innovation team Benefits: • Flexible work times • Health & wellbeing: Oura Ring, Pret Club Membership, Network Railcard • Force for good: Carbon Positive Subscription This role is perfect if you have some sales or product experience, but you want the flexibility to gain exposure to different areas of the business before specialising in a technical role that is aligned to either Sales, Product Development or Customer Success. If you have the above skills apply now by emailing an up to date CV to Sian or phone Gainham Recruitment on Mon - Fri between 9am - 5:30pm.
Apr 19, 2024
Full time
An established software company based in London is seeking a Pre-Sales Support Specialist to join their friendly team. This is a fully remote, full time, permanent position with an immediate start. You must be eligible to work in the UK. In this position you will play a pivotal role in supporting sales efforts by preparing and delivering engaging technical demonstrations to prospective B2B clients. Hours : Mon Fri 9am 5:30pm some fleibility Salary Range: £60,000 - £70,000 Responsibilities to include: • Working with B2B clients and other team members to design digital processes that can settle an insurance claim in seconds • Designing a highly engaging chatbot experience for customers to notify their insurer of a new claim • Running system checks/API calls to validate whether the customer has a valid policy or whether the customer s claim is covered by the policy. • Connecting to 3rd party vendor plug-ins to understand the value of the claim, or validate that there is no suspicion of fraud, such as image deep-fakes or counterfeit documentation • Making secure, real-time payments • Preparing for upcoming demonstrations by thoroughly understanding the specific requirements of each client. • Deliver engaging and impactful technical demonstrations to prospective clients, either through virtual platforms or in-person meetings, showcasing the capabilities and functionalities of solutions in a compelling manner. • Act as a subject matter expert, fielding technical inquiries from clients and providing insightful answers to help them make informed decisions • Collaborate with the product team to relay client feedback Requirements: • To be able to clearly and concisely convey technical information to various stakeholders • To demonstrate you can build simple, robust solutions to a complex client pain point and effectively explain these concepts to individuals who may not have a technical background • To be able to develop awareness of market trends in insurance and the Insurtech industry and correlate that to how they impact client requirements and needs • To demonstrate you can excel at technical tasks, and display creativity regarding designing chatbot experiences • To demonstrate dedication to exceeding client expectations and build strong relationships with all team members within the growth and innovation team Benefits: • Flexible work times • Health & wellbeing: Oura Ring, Pret Club Membership, Network Railcard • Force for good: Carbon Positive Subscription This role is perfect if you have some sales or product experience, but you want the flexibility to gain exposure to different areas of the business before specialising in a technical role that is aligned to either Sales, Product Development or Customer Success. If you have the above skills apply now by emailing an up to date CV to Sian or phone Gainham Recruitment on Mon - Fri between 9am - 5:30pm.
We re excited to be exclusively partnering with a Tech start-up who are about to embark on their next period of growth. They are now looking to appoint an Account Executive as it reaches a critical stage in its growth period. Reporting directly into the CEO, the AE will be a key figure within the organisation and will play a major role in the ultimate success of the business. As well as adopting a direct sales model you will engage with midsized partners, through a product led Proof of Value approach to selling. Responsibilities include but not limited to: Take leads from the lead generation service and manage them through the sales process. Understand and clearly articulate the value that the organisation brings to its customers. Establish mutually beneficial relationships with prospective customers. Contribute to the company s broader commercial strategy. Collaborate and maintain strong relationships with colleagues. Continuously look to improve processes and workflows, with complete focus on the sales and commercial process and experience. Requirements: Demonstrable success in a sales, technical sale or business development focused role, selling data / information or intelligence products & services. Experience of working with product and technology teams to turn customer needs into world-class products. Commercial smarts can shape deals based on needs, value and commercial acumen, not just simply selling a product with a price.
Apr 19, 2024
Full time
We re excited to be exclusively partnering with a Tech start-up who are about to embark on their next period of growth. They are now looking to appoint an Account Executive as it reaches a critical stage in its growth period. Reporting directly into the CEO, the AE will be a key figure within the organisation and will play a major role in the ultimate success of the business. As well as adopting a direct sales model you will engage with midsized partners, through a product led Proof of Value approach to selling. Responsibilities include but not limited to: Take leads from the lead generation service and manage them through the sales process. Understand and clearly articulate the value that the organisation brings to its customers. Establish mutually beneficial relationships with prospective customers. Contribute to the company s broader commercial strategy. Collaborate and maintain strong relationships with colleagues. Continuously look to improve processes and workflows, with complete focus on the sales and commercial process and experience. Requirements: Demonstrable success in a sales, technical sale or business development focused role, selling data / information or intelligence products & services. Experience of working with product and technology teams to turn customer needs into world-class products. Commercial smarts can shape deals based on needs, value and commercial acumen, not just simply selling a product with a price.
Job Type: Full-time Schedule: Monday to Friday - 8 am to 4 pm, 9 am to 5 pm, and 10 am to 6 pm on a rota basis Salary: 28,000.00- 34,000.00 per year Education: A-Level or equivalent (preferred) Experience: Account management: 1 year (preferred), sales: 1 year (preferred) Location: Barnsley (on site) Are you ready to be part of a dynamic team at the forefront of transforming the technology and managed services industry? Our client, a leading Managed Service Provider (MSP), is seeking a passionate and driven individual to join their team on their mission to deliver cutting-edge solutions and exceptional service to their clients. Company Overview: Not just another MSP - our client is dedicated to revolutionising the way businesses experience technology. With a focus on business mobiles, phone systems, broadband, IT services, cybersecurity, hosted telephony, contact centers, and IT hardware repair, they are extremely proud to serve prestigious organisations such as Laurent Perrier, Matalan, Smith & Nephew, Hilton Hotels, and Ted Baker. As a Desk-Based Account Manager, your k ey responsibilities will be to: Serve as the primary point of contact for assigned client accounts, addressing inquiries, resolving issues, and managing client expectations. Collaborate with the Account Director to develop and implement account strategies to meet client objectives and drive business growth. Prepare and present regular status updates, reports, and performance metrics to clients and internal stakeholders. Proactively identify opportunities for upselling or cross-selling additional products or services to existing clients. Assist in the preparation and execution of client proposals, contracts, and agreements. Work closely with internal teams, including sales, marketing, and operations, to ensure seamless delivery of products and services to clients. Maintain accurate records, files, and documentation related to client interactions, projects, and agreements. Conduct regular client meetings, conference calls, and presentations to build strong relationships and foster trust. Stay informed about industry trends, market developments, and competitive landscape to provide strategic insights and recommendations. Required Skills and Qualifications: Excellent organisational skills with the ability to manage multiple client accounts and projects simultaneously. Strong interpersonal and communication skills, with the ability to build rapport and credibility with clients and internal teams. Detail-oriented with a proactive approach to problem-solving and decision-making. Ability to work independently with minimal supervision and thrive in a fast-paced, dynamic environment. Prior experience in account management, client services, or sales support roles is preferred. A commitment to delivering exceptional customer service and exceeding client expectations. If you're a driven and customer-focused individual, apply now and be part of reshaping the future of managed services! For more information, please contact AILSA on (phone number removed) INDTW
Apr 19, 2024
Full time
Job Type: Full-time Schedule: Monday to Friday - 8 am to 4 pm, 9 am to 5 pm, and 10 am to 6 pm on a rota basis Salary: 28,000.00- 34,000.00 per year Education: A-Level or equivalent (preferred) Experience: Account management: 1 year (preferred), sales: 1 year (preferred) Location: Barnsley (on site) Are you ready to be part of a dynamic team at the forefront of transforming the technology and managed services industry? Our client, a leading Managed Service Provider (MSP), is seeking a passionate and driven individual to join their team on their mission to deliver cutting-edge solutions and exceptional service to their clients. Company Overview: Not just another MSP - our client is dedicated to revolutionising the way businesses experience technology. With a focus on business mobiles, phone systems, broadband, IT services, cybersecurity, hosted telephony, contact centers, and IT hardware repair, they are extremely proud to serve prestigious organisations such as Laurent Perrier, Matalan, Smith & Nephew, Hilton Hotels, and Ted Baker. As a Desk-Based Account Manager, your k ey responsibilities will be to: Serve as the primary point of contact for assigned client accounts, addressing inquiries, resolving issues, and managing client expectations. Collaborate with the Account Director to develop and implement account strategies to meet client objectives and drive business growth. Prepare and present regular status updates, reports, and performance metrics to clients and internal stakeholders. Proactively identify opportunities for upselling or cross-selling additional products or services to existing clients. Assist in the preparation and execution of client proposals, contracts, and agreements. Work closely with internal teams, including sales, marketing, and operations, to ensure seamless delivery of products and services to clients. Maintain accurate records, files, and documentation related to client interactions, projects, and agreements. Conduct regular client meetings, conference calls, and presentations to build strong relationships and foster trust. Stay informed about industry trends, market developments, and competitive landscape to provide strategic insights and recommendations. Required Skills and Qualifications: Excellent organisational skills with the ability to manage multiple client accounts and projects simultaneously. Strong interpersonal and communication skills, with the ability to build rapport and credibility with clients and internal teams. Detail-oriented with a proactive approach to problem-solving and decision-making. Ability to work independently with minimal supervision and thrive in a fast-paced, dynamic environment. Prior experience in account management, client services, or sales support roles is preferred. A commitment to delivering exceptional customer service and exceeding client expectations. If you're a driven and customer-focused individual, apply now and be part of reshaping the future of managed services! For more information, please contact AILSA on (phone number removed) INDTW
Systems Service Engineer Our client, who are an Automation company based in Telford, are looking for a Systems Service Engineer to join their team on a permanent basis. The purpose of this role is to offer prompt, efficient, thorough and safe on-site service and commissioning of complete Electrical Control Systems including PLCs, AC/DC drive, general control gear and SCADA systems These sites may be anywhere in the United Kingdom or overseas You will be reporting directly to the Production & Service Manager Job Responsibilities Reactive site support on customer automation control applications to include PLC, VSD's, Robots network and SCADA systems 24/7 reactive callout support (rostered cover) Methodical problem-solving approach Workshop testing of engineered automation Control Systems Investigation and Repair of components to include PLC, VSD's, Robots network and SCADA systems To be capable of reading electrical schematic diagrams and PLC software listings To be capable of keeping accurate and up to date site logs and timesheets Accurate marking-up of project schematics and documentation Assist with the development and delivery of bespoke training courses to meet the customer's requirements Support and train colleagues where possible Assist other engineers with on-site commissioning and service of engineered automation Control Systems Assist sales with technical support, site audits and quotations Assist in the development of the service department to increase its capabilities and competitiveness within the marketplace To adhere to the Company's Quality and Health and Safety procedures and any other Company policies and procedures Other engineering duties deemed to be within your capabilities Communication Skills To be able to communicate with customers, other contractors and other commissioning engineers with regard to problems, progress and targets To be capable of communicating with other on-site personnel Physical Demands The position sometimes requires consistently long hours without time off. You should be prepared to spend long periods of time on your feet Working Conditions Working at customer sites across the UK and abroad. Due to the nature of specific projects, there is a possibility that there may be prolonged periods of time spent overseas Knowledge, Skills and Experience Variable speed drives experience for Siemens, ABB, Danfoss, Rockwell, CT and Servo drives PLC experience for Rockwell, Siemens, Mitsubishi, Omron products and software Robot experience would be advantageous Personal Qualities Being a great team player as well as the ability to work off own initiative Excellent communication skills, both oral & written Confident and pro-active with an organised approach to work Situational adaptability Good problem solver Hands on attitude Enthusiastic and able to be relied upon The package for this role includes a salary of 45,000 + company van + 5% pension + overtime + on call payment Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Apr 19, 2024
Full time
Systems Service Engineer Our client, who are an Automation company based in Telford, are looking for a Systems Service Engineer to join their team on a permanent basis. The purpose of this role is to offer prompt, efficient, thorough and safe on-site service and commissioning of complete Electrical Control Systems including PLCs, AC/DC drive, general control gear and SCADA systems These sites may be anywhere in the United Kingdom or overseas You will be reporting directly to the Production & Service Manager Job Responsibilities Reactive site support on customer automation control applications to include PLC, VSD's, Robots network and SCADA systems 24/7 reactive callout support (rostered cover) Methodical problem-solving approach Workshop testing of engineered automation Control Systems Investigation and Repair of components to include PLC, VSD's, Robots network and SCADA systems To be capable of reading electrical schematic diagrams and PLC software listings To be capable of keeping accurate and up to date site logs and timesheets Accurate marking-up of project schematics and documentation Assist with the development and delivery of bespoke training courses to meet the customer's requirements Support and train colleagues where possible Assist other engineers with on-site commissioning and service of engineered automation Control Systems Assist sales with technical support, site audits and quotations Assist in the development of the service department to increase its capabilities and competitiveness within the marketplace To adhere to the Company's Quality and Health and Safety procedures and any other Company policies and procedures Other engineering duties deemed to be within your capabilities Communication Skills To be able to communicate with customers, other contractors and other commissioning engineers with regard to problems, progress and targets To be capable of communicating with other on-site personnel Physical Demands The position sometimes requires consistently long hours without time off. You should be prepared to spend long periods of time on your feet Working Conditions Working at customer sites across the UK and abroad. Due to the nature of specific projects, there is a possibility that there may be prolonged periods of time spent overseas Knowledge, Skills and Experience Variable speed drives experience for Siemens, ABB, Danfoss, Rockwell, CT and Servo drives PLC experience for Rockwell, Siemens, Mitsubishi, Omron products and software Robot experience would be advantageous Personal Qualities Being a great team player as well as the ability to work off own initiative Excellent communication skills, both oral & written Confident and pro-active with an organised approach to work Situational adaptability Good problem solver Hands on attitude Enthusiastic and able to be relied upon The package for this role includes a salary of 45,000 + company van + 5% pension + overtime + on call payment Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
We have a fantastic opportunity for a Technical Coordinator to join our team within Vistry South Central Midlands, at our Coleshill office. As our Technical Coordinator you will be responsible for establishing all Private and Adoptable infrastructure that connects a new development, from roads to sewers and all the utilities you expect from a modern, functional dwelling, our engineers are a vital part of ensuring each home meets and exceeds our customers' expectations whilst ensuring best value to the business unit. Your role will involve procuring, coordinating, managing and reviewing the development of Engineering drawings, technical reports, utility designs and site constraints to enable any given residential development to be built as intended. As well as working with the wider teams to ensure designs are understood, cost effective and accurately implemented. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality HND or equivalent in Civil Engineering Experience in a similar role with a residential developer Experience working within residential house building or within fields directly relating to residential house building Experience reviewing and understanding Civil Engineering designs. Good level of IT literacy with experience of AutoCAD, Outlook, Excel & Word, Comfortable using engineering related software like AutoCAD and Civil3D and Micro drainage Awareness of engineering regulatory requirements in housebuilding Excellent attention to detail particularly when reviewing highly technical documentation An awareness of road and sewer design as well as the associated technical approval process Organisation skills and time management with ability to multi task. Enjoy working with people to deliver the best solution whether that be by applying existing knowledge or thinking creatively to develop bespoke solutions Ability to analyse problems and deliver solutions. Take pride in what you do and are open to new ideas in order to fully explore and correctly implement them. Be able to interpret the designs and technical demands of others. Ability to clearly and concisely report on engineering issues to the wider business and ensure that any cost movement is communicated and mitigated Ability to take the lead in site meetings at the initial stages of build ensuring that infrastructure delivery is achieved. Desirable - Hold and appropriate engineering degree of BSC / BENG Experience in private practice producing detailed engineering designs and details alongside experience in a similar role Experience undertaking site appraisals Experience working within an Engineering role at mass volume residential house builder. Use of online drawing management systems such as Viewpoint Project management experience More about the Technical Coordinator role Assisting the Associate Engineering Director and Senior Civil Engineer in assessing engineering risks and opportunities in land acquisitions, and in developing land feasibility packs to aid the land team in bidding on new development sites. Assist the planning team to analyse and resolve engineering issues as part of the planning application and provide information as required to discharge planning conditions Ensure compliance with current building regulation and NHBC published standards and assist with site compliance where applicable Arrange and manage external consultants to undertake any Enabling works, Site Investigations, Topographical Surveys, CCTV and Ground penetrating radar surveys amongst others. Co-ordinate and manage consultants to developing detailed engineering design packages in both Civil and Structural disciplines. Work with external consultants to ensure that designs are cost effective and consider buildability and construction risks. Work with external consultants, utilities providers and local authorities to gain technical approvals and manage the implementation of associated legal agreements. Submission of all information to NHBC and obtaining approval of same for any Engineering related conditions. Attending Pre-Start Meetings and regular site project meetings whilst briefing all departments on matters related to the technical aspects of the development. Prepare all drawings and documents for Pre-Start Meetings, site start and regular project meetings as appropriate Procure and manage service provision on site including, Gas, Electric, Water and telecoms provision ensuring that best value is achieved whilst ensuring that all off site requirements are communicated to the wider business. Manage the implementation of on-site services between the stages of site acquisition and "go live" ensuring delivery does not form a constraint to the regional build programme, particularly in the provision of any off-site services and reinforcement works. Work closely with other construction and sales teams on resolving engineering issues on site whilst being present on site as much as required in the initial stages of build Ensure that site constraints are clearly identified and mitigated to ensure no hindrance to the regional build programme. Finally, let's tell you a bit more about us At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do. We're proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We're also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we're making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities.
Apr 19, 2024
Full time
We have a fantastic opportunity for a Technical Coordinator to join our team within Vistry South Central Midlands, at our Coleshill office. As our Technical Coordinator you will be responsible for establishing all Private and Adoptable infrastructure that connects a new development, from roads to sewers and all the utilities you expect from a modern, functional dwelling, our engineers are a vital part of ensuring each home meets and exceeds our customers' expectations whilst ensuring best value to the business unit. Your role will involve procuring, coordinating, managing and reviewing the development of Engineering drawings, technical reports, utility designs and site constraints to enable any given residential development to be built as intended. As well as working with the wider teams to ensure designs are understood, cost effective and accurately implemented. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality HND or equivalent in Civil Engineering Experience in a similar role with a residential developer Experience working within residential house building or within fields directly relating to residential house building Experience reviewing and understanding Civil Engineering designs. Good level of IT literacy with experience of AutoCAD, Outlook, Excel & Word, Comfortable using engineering related software like AutoCAD and Civil3D and Micro drainage Awareness of engineering regulatory requirements in housebuilding Excellent attention to detail particularly when reviewing highly technical documentation An awareness of road and sewer design as well as the associated technical approval process Organisation skills and time management with ability to multi task. Enjoy working with people to deliver the best solution whether that be by applying existing knowledge or thinking creatively to develop bespoke solutions Ability to analyse problems and deliver solutions. Take pride in what you do and are open to new ideas in order to fully explore and correctly implement them. Be able to interpret the designs and technical demands of others. Ability to clearly and concisely report on engineering issues to the wider business and ensure that any cost movement is communicated and mitigated Ability to take the lead in site meetings at the initial stages of build ensuring that infrastructure delivery is achieved. Desirable - Hold and appropriate engineering degree of BSC / BENG Experience in private practice producing detailed engineering designs and details alongside experience in a similar role Experience undertaking site appraisals Experience working within an Engineering role at mass volume residential house builder. Use of online drawing management systems such as Viewpoint Project management experience More about the Technical Coordinator role Assisting the Associate Engineering Director and Senior Civil Engineer in assessing engineering risks and opportunities in land acquisitions, and in developing land feasibility packs to aid the land team in bidding on new development sites. Assist the planning team to analyse and resolve engineering issues as part of the planning application and provide information as required to discharge planning conditions Ensure compliance with current building regulation and NHBC published standards and assist with site compliance where applicable Arrange and manage external consultants to undertake any Enabling works, Site Investigations, Topographical Surveys, CCTV and Ground penetrating radar surveys amongst others. Co-ordinate and manage consultants to developing detailed engineering design packages in both Civil and Structural disciplines. Work with external consultants to ensure that designs are cost effective and consider buildability and construction risks. Work with external consultants, utilities providers and local authorities to gain technical approvals and manage the implementation of associated legal agreements. Submission of all information to NHBC and obtaining approval of same for any Engineering related conditions. Attending Pre-Start Meetings and regular site project meetings whilst briefing all departments on matters related to the technical aspects of the development. Prepare all drawings and documents for Pre-Start Meetings, site start and regular project meetings as appropriate Procure and manage service provision on site including, Gas, Electric, Water and telecoms provision ensuring that best value is achieved whilst ensuring that all off site requirements are communicated to the wider business. Manage the implementation of on-site services between the stages of site acquisition and "go live" ensuring delivery does not form a constraint to the regional build programme, particularly in the provision of any off-site services and reinforcement works. Work closely with other construction and sales teams on resolving engineering issues on site whilst being present on site as much as required in the initial stages of build Ensure that site constraints are clearly identified and mitigated to ensure no hindrance to the regional build programme. Finally, let's tell you a bit more about us At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do. We're proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We're also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we're making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities.
Dynamics 365 Application Analyst - Remote Bibby Financial Services has an exciting opportunity available for a reliable Dynamics 365 Application Analyst to join our team on a home based contract . You will join us on a full time, permanent basis and in return, you will receive a competitive salary of £40,000 per annum and great benefits. We've supported small and medium-sized enterprises (SMEs) since 1982 and today we support more than 9000 businesses worldwide. We are proud to help businesses, both big and small to grow and thrive in domestic and international markets. Why us? We're in the business of relationships. Whether working together or supporting our clients, that's what makes us stand out from the crowd. We know our value lies in our brilliant people, It is fast-paced and varied, and we can handle it. We trust each other, take ownership, work flexibly, have fun and deliver for our clients every time. We empower our colleagues to be themselves and grow in the way they want - we believe in them and celebrate their success. As our Dynamics 365 Application Analyst , we will reward you and your hard work with: Private healthcare for you and your family Company pension scheme Wide range of flexible benefits, such as gym membership, technology, or health assessments Access to an online wellbeing centre Range of discounts from many businesses 25 days holiday which increases with service and options to buy or sell more Electric Vehicle/Plug-in Hybrid Vehicle (EV/PHEV) scheme As our Dynamics 365 Application Analyst, you will operate within an Agile delivery environment, with responsibility for both the development of new initiatives and ongoing maintenance and support of existing Power Apps across our Dynamics 365 (Customer Engagement) estate.You will be required to communicate and work with business users in the UK and internationally to resolve identified issues and support the wider team to progress the Digital change program. Your responsibilities as our Dynamics 365 Application Analyst will include: Working with business users and front-line support teams to resolve issues related to D365 and associated systems Undertaking small changes in D365 Customer Engagement and the Power Platform to address issues and deliver value to business users Ensuring all work is recorded in ServiceNow and Azure DevOps, with appropriate documentation and records created/maintained Actively engaging with the wider Digital Community and IT team to ensure the smooth delivery of change Providing a high level of ongoing service through excellent Incident and Problem Management Identifying improvements to address issues, improve resilience and deliver business benefits Being responsible for deploying technical solutions Working with the wider team to verify new features and functionality What we are looking for in our ideal Dynamics 365 Application Analyst: Communicates clearly and engages effectively with a broad range of stakeholders Operates well within the wider IT team and forms effective working relationships with colleagues Willing to learn; building knowledge and understanding of technical applications and BFS's business, products and processe A pro-active approach, prepared to take ownership of issues, but tempered with self-awareness of own limits of knowledge and experience to ensure effective management of risk Organised and diligent in maintaining accurate records Ability to work to a process, but demonstrates initiative in a fluid business environment with changing priorities Can cope with work from multiple sources and manage workload and expectations appropriately Exposure to D365 Customer Engagement configuration and administration Experience working with the Microsoft Dataverse, specifically D365 Sales / Customer Engagement Experience within 1st or 2nd Line technical support and/or IT application support role Familiarity with the ITIL framework and of IT incident management and investigation The ability to communicate with stakeholders at different levels Excellent verbal and written communication skills There's no place quite like BFS and we're proud of that. It's all down to our colleagues - they make us the business with which every SME wants to partner. If you would like to join us, please click ' Apply ' today to be considered as our Dynamics 365 Application Analyst - we would love to hear from you! We're absolutely committed to being a truly inclusive place to work, where everyone has an equal opportunity to reach their true potential. Let us know if you need adjustments to support you through any stage of the recruitment process. We reserve the right to close applications early. No agencies, please.
Apr 19, 2024
Full time
Dynamics 365 Application Analyst - Remote Bibby Financial Services has an exciting opportunity available for a reliable Dynamics 365 Application Analyst to join our team on a home based contract . You will join us on a full time, permanent basis and in return, you will receive a competitive salary of £40,000 per annum and great benefits. We've supported small and medium-sized enterprises (SMEs) since 1982 and today we support more than 9000 businesses worldwide. We are proud to help businesses, both big and small to grow and thrive in domestic and international markets. Why us? We're in the business of relationships. Whether working together or supporting our clients, that's what makes us stand out from the crowd. We know our value lies in our brilliant people, It is fast-paced and varied, and we can handle it. We trust each other, take ownership, work flexibly, have fun and deliver for our clients every time. We empower our colleagues to be themselves and grow in the way they want - we believe in them and celebrate their success. As our Dynamics 365 Application Analyst , we will reward you and your hard work with: Private healthcare for you and your family Company pension scheme Wide range of flexible benefits, such as gym membership, technology, or health assessments Access to an online wellbeing centre Range of discounts from many businesses 25 days holiday which increases with service and options to buy or sell more Electric Vehicle/Plug-in Hybrid Vehicle (EV/PHEV) scheme As our Dynamics 365 Application Analyst, you will operate within an Agile delivery environment, with responsibility for both the development of new initiatives and ongoing maintenance and support of existing Power Apps across our Dynamics 365 (Customer Engagement) estate.You will be required to communicate and work with business users in the UK and internationally to resolve identified issues and support the wider team to progress the Digital change program. Your responsibilities as our Dynamics 365 Application Analyst will include: Working with business users and front-line support teams to resolve issues related to D365 and associated systems Undertaking small changes in D365 Customer Engagement and the Power Platform to address issues and deliver value to business users Ensuring all work is recorded in ServiceNow and Azure DevOps, with appropriate documentation and records created/maintained Actively engaging with the wider Digital Community and IT team to ensure the smooth delivery of change Providing a high level of ongoing service through excellent Incident and Problem Management Identifying improvements to address issues, improve resilience and deliver business benefits Being responsible for deploying technical solutions Working with the wider team to verify new features and functionality What we are looking for in our ideal Dynamics 365 Application Analyst: Communicates clearly and engages effectively with a broad range of stakeholders Operates well within the wider IT team and forms effective working relationships with colleagues Willing to learn; building knowledge and understanding of technical applications and BFS's business, products and processe A pro-active approach, prepared to take ownership of issues, but tempered with self-awareness of own limits of knowledge and experience to ensure effective management of risk Organised and diligent in maintaining accurate records Ability to work to a process, but demonstrates initiative in a fluid business environment with changing priorities Can cope with work from multiple sources and manage workload and expectations appropriately Exposure to D365 Customer Engagement configuration and administration Experience working with the Microsoft Dataverse, specifically D365 Sales / Customer Engagement Experience within 1st or 2nd Line technical support and/or IT application support role Familiarity with the ITIL framework and of IT incident management and investigation The ability to communicate with stakeholders at different levels Excellent verbal and written communication skills There's no place quite like BFS and we're proud of that. It's all down to our colleagues - they make us the business with which every SME wants to partner. If you would like to join us, please click ' Apply ' today to be considered as our Dynamics 365 Application Analyst - we would love to hear from you! We're absolutely committed to being a truly inclusive place to work, where everyone has an equal opportunity to reach their true potential. Let us know if you need adjustments to support you through any stage of the recruitment process. We reserve the right to close applications early. No agencies, please.
The company This SAP Business One consultancy are winning awards for having the best support team. They are very busy doing SAP Business One projects especially hosted ERP. They have a team of 10 consultants in a company of 24 and they have won a string of new deals that up over 50 users. They realsie they can hire a junior ERP Implementation consultant and get them working with the senior consultant on these larger projects and through mentoring and coaching build themn up to be a full SAP Business One senior consultant. The job You will work with a senior consultant on large SAP Business One Implementation projects of 50 users plus. You will get lots of mentoring and coaching at the start and you will shadow the senior consultant on the analysis and workshop meetings. All done remotely. Consulting is performed offsite at your home office and sometimes onsite at client locations, so the role is home based anywhere in the UK, with some travel to client sites once things have opened up again. Your experience You will have worked with SAP Business One and have done some of these Systems administration on SAP Business One Configuration of SAP Business One and Boyum B1UP Applications support on SAP Business One User training on SAP Business One Development experience would be a massive advantage Why this job? Every SAP Business One consultancy is busy ATM. It is difficult to hire experienced SAP Business One consultants . this company are able to look for a less experienced consultant and train them up because they have bigger projects and that allows them to shadow, mentor and coach. The first 6 months will be a huge learning curve and you will get tired and be knackered, but at the end you will have made that significant step and your career will have leaped years ahead. You would be joining a small team of 10 SAP B1 Consultants who are highly skilled, and will have the chance to work on projects that range from 10 users to 100 users. They sell the full functionality so you could be working on accounting, production, warehousing and distribution, manufacturing, or order to pay, sales & marketing, stock control or any other module, plus you will get involved with Boyum B1UP add-ons, e-commerce, automation jobs using task Centre and crystal reporting. Your job will over time involve the full project implementation from identifying and understanding the clients' business processes, running workshops, configuring the software to fit their needs, data migration, software installation, testing, training the end users and post go-live support. This is a small but perfectly formed reseller of around 25 people, who are all very friendly. What is nice about them is that the implementation team spend a lot of time together (remotely) working in an agile model and sharing information, so although you can work autonomously, you will also have the opportunity to feed off and collaborate with other team members. Most of the consulting work is done remotely. So if you have some SAP Business One experience and want that step up into full ERP Implementation consultant apply now.
Apr 19, 2024
Full time
The company This SAP Business One consultancy are winning awards for having the best support team. They are very busy doing SAP Business One projects especially hosted ERP. They have a team of 10 consultants in a company of 24 and they have won a string of new deals that up over 50 users. They realsie they can hire a junior ERP Implementation consultant and get them working with the senior consultant on these larger projects and through mentoring and coaching build themn up to be a full SAP Business One senior consultant. The job You will work with a senior consultant on large SAP Business One Implementation projects of 50 users plus. You will get lots of mentoring and coaching at the start and you will shadow the senior consultant on the analysis and workshop meetings. All done remotely. Consulting is performed offsite at your home office and sometimes onsite at client locations, so the role is home based anywhere in the UK, with some travel to client sites once things have opened up again. Your experience You will have worked with SAP Business One and have done some of these Systems administration on SAP Business One Configuration of SAP Business One and Boyum B1UP Applications support on SAP Business One User training on SAP Business One Development experience would be a massive advantage Why this job? Every SAP Business One consultancy is busy ATM. It is difficult to hire experienced SAP Business One consultants . this company are able to look for a less experienced consultant and train them up because they have bigger projects and that allows them to shadow, mentor and coach. The first 6 months will be a huge learning curve and you will get tired and be knackered, but at the end you will have made that significant step and your career will have leaped years ahead. You would be joining a small team of 10 SAP B1 Consultants who are highly skilled, and will have the chance to work on projects that range from 10 users to 100 users. They sell the full functionality so you could be working on accounting, production, warehousing and distribution, manufacturing, or order to pay, sales & marketing, stock control or any other module, plus you will get involved with Boyum B1UP add-ons, e-commerce, automation jobs using task Centre and crystal reporting. Your job will over time involve the full project implementation from identifying and understanding the clients' business processes, running workshops, configuring the software to fit their needs, data migration, software installation, testing, training the end users and post go-live support. This is a small but perfectly formed reseller of around 25 people, who are all very friendly. What is nice about them is that the implementation team spend a lot of time together (remotely) working in an agile model and sharing information, so although you can work autonomously, you will also have the opportunity to feed off and collaborate with other team members. Most of the consulting work is done remotely. So if you have some SAP Business One experience and want that step up into full ERP Implementation consultant apply now.
M365 Technical Support Engineer Location: Hertfordshire Salary: 33,000 The Technical Support Engineer will need to stay abreast of evolving technologies and Microsoft updates to provide the best possible advice and solutions to our clients. The consultant must be comfortable working in a dynamic environment, managing multiple projects, and always ensuring client satisfaction. Requirements and skills Proven experience in a similar role leveraging Microsoft 365 Strong understanding of Microsoft 365 apps and services (such as SharePoint, Teams, and Exchange Online). Knowledge of cloud computing concepts, including infrastructure as a service (IaaS), platform as a service (PaaS), and software as a service (SaaS). Strong problem-solving skills and ability to work well in a team. Excellent communication skills with the ability to explain complex technical concepts to a non-technical audience. Relevant Microsoft certifications such as Microsoft Certified: Azure Solutions Architect Expert, Microsoft 365 Certified: Enterprise Administrator Expert, or similar credentials are highly preferred. Previous experience as a 1st & Second line engineer Main Duties and Responsibilities Providing technical assistance: Assisting customers with troubleshooting and resolving technical issues related to software, hardware, or network systems. This may involve diagnosing problems, providing step-by-step instructions, or remotely accessing systems to resolve issues. Customer support: Responding to customer inquiries and providing timely and effective support through various channels such as phone, email, or chat. Ensuring customer satisfaction by addressing their concerns and resolving their technical issues in a professional and courteous manner. Problem analysis and resolution: Analysing and identifying the root cause of technical problems reported by customers. Developing and implementing solutions to resolve issues and prevent future occurrences. This may involve collaborating with other technical teams or escalating complex issues to higher-level support. Documentation and knowledge sharing: Creating and maintaining technical documentation, including troubleshooting guides, knowledge base articles, and FAQs. Sharing knowledge and best practices with colleagues and customers to enhance their understanding of products or systems and improve self-help resources. Testing and quality assurance: Assisting in the testing and quality assurance process by reproducing reported issues, identifying bugs, and providing feedback to the development team. Collaborating with cross-functional teams to ensure the quality and reliability of products or systems. Training and product education: Conducting small training sessions or workshops to educate customers or internal teams on the proper use and functionality of products or systems. Keeping up to date with the latest technologies and industry trends to provide accurate and relevant information. Collaboration and teamwork: Collaborating with cross-functional teams, such as manufacturers or sales teams, to provide feedback and contribute to product improvements. Sharing insights and suggestions to enhance customer experience and drive continuous improvement. Incident management: Managing and prioritizing technical issues reported by customers based on severity and impact. Following established processes and procedures to ensure timely resolution and minimize downtime. Continuous learning and professional development: Staying updated with the latest technologies, industry trends, and best practices through self-learning, training programs, or certifications. Continuously improving technical skills and knowledge to provide effective support and contribute to the overall success of the organization. Additional Info 23 days annual leave + UK bank holidays Company pension Perkbox subscription Benefits: Casual dress Company events Company pension Employee discount Free parking Health & wellbeing programme On-site parking
Apr 19, 2024
Full time
M365 Technical Support Engineer Location: Hertfordshire Salary: 33,000 The Technical Support Engineer will need to stay abreast of evolving technologies and Microsoft updates to provide the best possible advice and solutions to our clients. The consultant must be comfortable working in a dynamic environment, managing multiple projects, and always ensuring client satisfaction. Requirements and skills Proven experience in a similar role leveraging Microsoft 365 Strong understanding of Microsoft 365 apps and services (such as SharePoint, Teams, and Exchange Online). Knowledge of cloud computing concepts, including infrastructure as a service (IaaS), platform as a service (PaaS), and software as a service (SaaS). Strong problem-solving skills and ability to work well in a team. Excellent communication skills with the ability to explain complex technical concepts to a non-technical audience. Relevant Microsoft certifications such as Microsoft Certified: Azure Solutions Architect Expert, Microsoft 365 Certified: Enterprise Administrator Expert, or similar credentials are highly preferred. Previous experience as a 1st & Second line engineer Main Duties and Responsibilities Providing technical assistance: Assisting customers with troubleshooting and resolving technical issues related to software, hardware, or network systems. This may involve diagnosing problems, providing step-by-step instructions, or remotely accessing systems to resolve issues. Customer support: Responding to customer inquiries and providing timely and effective support through various channels such as phone, email, or chat. Ensuring customer satisfaction by addressing their concerns and resolving their technical issues in a professional and courteous manner. Problem analysis and resolution: Analysing and identifying the root cause of technical problems reported by customers. Developing and implementing solutions to resolve issues and prevent future occurrences. This may involve collaborating with other technical teams or escalating complex issues to higher-level support. Documentation and knowledge sharing: Creating and maintaining technical documentation, including troubleshooting guides, knowledge base articles, and FAQs. Sharing knowledge and best practices with colleagues and customers to enhance their understanding of products or systems and improve self-help resources. Testing and quality assurance: Assisting in the testing and quality assurance process by reproducing reported issues, identifying bugs, and providing feedback to the development team. Collaborating with cross-functional teams to ensure the quality and reliability of products or systems. Training and product education: Conducting small training sessions or workshops to educate customers or internal teams on the proper use and functionality of products or systems. Keeping up to date with the latest technologies and industry trends to provide accurate and relevant information. Collaboration and teamwork: Collaborating with cross-functional teams, such as manufacturers or sales teams, to provide feedback and contribute to product improvements. Sharing insights and suggestions to enhance customer experience and drive continuous improvement. Incident management: Managing and prioritizing technical issues reported by customers based on severity and impact. Following established processes and procedures to ensure timely resolution and minimize downtime. Continuous learning and professional development: Staying updated with the latest technologies, industry trends, and best practices through self-learning, training programs, or certifications. Continuously improving technical skills and knowledge to provide effective support and contribute to the overall success of the organization. Additional Info 23 days annual leave + UK bank holidays Company pension Perkbox subscription Benefits: Casual dress Company events Company pension Employee discount Free parking Health & wellbeing programme On-site parking
Are you a confident, enthusiastic and ambitious quick thinker with a high drive to succeed in a fast-paced growing Telecommunications company? This is an excellent opportunity for a skilled Field / Remote Sales Executive to join the South's leading business supplier of Telecoms, IT, Cloud & Technology solutions. All B2B Sales and Account Management backgrounds are welcome. Full training, excellent earning potential and great company benefits are just a few of the things on offer with this opportunity. Role Info: Sales Executive Field Based / Remote Working (2 visits to Worthing HQ per month) £35,000 - £40,000 Base - £70,000 OTE Plus OTE and Car Allowance & Benefits Company: Pioneers in the UK telecommunications and office technology industry Our Mission: Helping businesses scale and implement telecommunication and IT technology to increase productivity and reduce costs. About us: We are proud to be widely known as a leading supplier of Telephony, IT & Tech solutions across the UK & Europe with a history dating back to 1994. We offer our products & services to a wide spectrum of customers, ranging from SMEs to multi-national organisations. We ensure that our clients receive the highest level of service through our project approach, from discovering an organisation s unique requirements to delivering innovative business outcomes which are synonymous with our brand. We invest in our staff with unrivalled experience and skill sets, enabling us to deliver outstanding service, they put us on top! The Sales Executive Opportunity: We are looking for passionate and driven Sales People to join our successful team based in Sussex. You will be provided with leads but also have the opportunity to self generate leads as well. You will organise to visit customers on site and promote and sell our portfolio of products. Most of your role will be working in the field and from home, however you will be expected to attend the offices a few times a month for meetings and training as and when required. In this challenging and demanding role, we offer full training and excellent earning potential with great company benefits. Key Responsibilities: + Planning and calling new prospects and developing new opportunities + Scheduling and attending meetings with decision-makers + Delivering presentations online and face-to-face + Maintaining clear customer records on company CRM + Listening to customer requirements and creating detailed proposal documents + Meeting or exceeding personal sales targets + Working closely with various departments within the company to ensure the smooth delivery of projects and installations + Full product training, we will support you to learn and develop your knowledge of our Telecoms products and give you the confidence to provide customers with account management service and consultative sales processes About you: + Prior experience in B2B sales is a must (minimum 3 years) + Solid experience within the telecoms sector + A high degree of self-motivation, ambition, and energy + Excellent communication skills + A positive, confident, and determined approach + Ability to build strong client relationships + Skills to work both independently and as part of a team + Resilience and the ability to cope with rejection + Capability to flourish in a competitive environment + Good level of numeracy + Excellent presentation skills + Microsoft 365 competency + Full UK Driving License + Right to work in the UK Nice to haves: + Competent on Microsoft Office + Knowledge of CRM (Autotask) + Knowledge of Unified Communications Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Your Experience / Background / Previous Roles May Include: Business Development Manager, Account Manager, Sales Representative, Sales Consultant, Sales Specialist, Account Executive, Sales Advisor, Sales Coordinator, Sales Manager, Territory Manager, Key Account Manager, Inside Sales Representative, Outside Sales Representative, Business Development Executive, Telecommunications, Cloud Tech, IT Sales, Telecoms Sales. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Apr 19, 2024
Full time
Are you a confident, enthusiastic and ambitious quick thinker with a high drive to succeed in a fast-paced growing Telecommunications company? This is an excellent opportunity for a skilled Field / Remote Sales Executive to join the South's leading business supplier of Telecoms, IT, Cloud & Technology solutions. All B2B Sales and Account Management backgrounds are welcome. Full training, excellent earning potential and great company benefits are just a few of the things on offer with this opportunity. Role Info: Sales Executive Field Based / Remote Working (2 visits to Worthing HQ per month) £35,000 - £40,000 Base - £70,000 OTE Plus OTE and Car Allowance & Benefits Company: Pioneers in the UK telecommunications and office technology industry Our Mission: Helping businesses scale and implement telecommunication and IT technology to increase productivity and reduce costs. About us: We are proud to be widely known as a leading supplier of Telephony, IT & Tech solutions across the UK & Europe with a history dating back to 1994. We offer our products & services to a wide spectrum of customers, ranging from SMEs to multi-national organisations. We ensure that our clients receive the highest level of service through our project approach, from discovering an organisation s unique requirements to delivering innovative business outcomes which are synonymous with our brand. We invest in our staff with unrivalled experience and skill sets, enabling us to deliver outstanding service, they put us on top! The Sales Executive Opportunity: We are looking for passionate and driven Sales People to join our successful team based in Sussex. You will be provided with leads but also have the opportunity to self generate leads as well. You will organise to visit customers on site and promote and sell our portfolio of products. Most of your role will be working in the field and from home, however you will be expected to attend the offices a few times a month for meetings and training as and when required. In this challenging and demanding role, we offer full training and excellent earning potential with great company benefits. Key Responsibilities: + Planning and calling new prospects and developing new opportunities + Scheduling and attending meetings with decision-makers + Delivering presentations online and face-to-face + Maintaining clear customer records on company CRM + Listening to customer requirements and creating detailed proposal documents + Meeting or exceeding personal sales targets + Working closely with various departments within the company to ensure the smooth delivery of projects and installations + Full product training, we will support you to learn and develop your knowledge of our Telecoms products and give you the confidence to provide customers with account management service and consultative sales processes About you: + Prior experience in B2B sales is a must (minimum 3 years) + Solid experience within the telecoms sector + A high degree of self-motivation, ambition, and energy + Excellent communication skills + A positive, confident, and determined approach + Ability to build strong client relationships + Skills to work both independently and as part of a team + Resilience and the ability to cope with rejection + Capability to flourish in a competitive environment + Good level of numeracy + Excellent presentation skills + Microsoft 365 competency + Full UK Driving License + Right to work in the UK Nice to haves: + Competent on Microsoft Office + Knowledge of CRM (Autotask) + Knowledge of Unified Communications Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Your Experience / Background / Previous Roles May Include: Business Development Manager, Account Manager, Sales Representative, Sales Consultant, Sales Specialist, Account Executive, Sales Advisor, Sales Coordinator, Sales Manager, Territory Manager, Key Account Manager, Inside Sales Representative, Outside Sales Representative, Business Development Executive, Telecommunications, Cloud Tech, IT Sales, Telecoms Sales. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Are you a confident, enthusiastic and ambitious quick thinker with a high drive to succeed in a fast-paced growing Telecommunications company? This is an excellent opportunity for a skilled Field / Remote Sales Executive to join the South's leading business supplier of Telecoms, IT, Cloud & Technology solutions. All B2B Sales and Account Management backgrounds are welcome. Full training, excellent earning potential and great company benefits are just a few of the things on offer with this opportunity. Role Info: Sales Executive Field Based / Remote Working (2 visits to Worthing HQ per month) £35,000 - £40,000 Base - £70,000 OTE Plus OTE and Car Allowance & Benefits Company: Pioneers in the UK telecommunications and office technology industry Our Mission: Helping businesses scale and implement telecommunication and IT technology to increase productivity and reduce costs. About us: We are proud to be widely known as a leading supplier of Telephony, IT & Tech solutions across the UK & Europe with a history dating back to 1994. We offer our products & services to a wide spectrum of customers, ranging from SMEs to multi-national organisations. We ensure that our clients receive the highest level of service through our project approach, from discovering an organisation s unique requirements to delivering innovative business outcomes which are synonymous with our brand. We invest in our staff with unrivalled experience and skill sets, enabling us to deliver outstanding service, they put us on top! The Sales Executive Opportunity: We are looking for passionate and driven Sales People to join our successful team based in Sussex. You will be provided with leads but also have the opportunity to self generate leads as well. You will organise to visit customers on site and promote and sell our portfolio of products. Most of your role will be working in the field and from home, however you will be expected to attend the offices a few times a month for meetings and training as and when required. In this challenging and demanding role, we offer full training and excellent earning potential with great company benefits. Key Responsibilities: + Planning and calling new prospects and developing new opportunities + Scheduling and attending meetings with decision-makers + Delivering presentations online and face-to-face + Maintaining clear customer records on company CRM + Listening to customer requirements and creating detailed proposal documents + Meeting or exceeding personal sales targets + Working closely with various departments within the company to ensure the smooth delivery of projects and installations + Full product training, we will support you to learn and develop your knowledge of our Telecoms products and give you the confidence to provide customers with account management service and consultative sales processes About you: + Prior experience in B2B sales is a must (minimum 3 years) + Solid experience within the telecoms sector + A high degree of self-motivation, ambition, and energy + Excellent communication skills + A positive, confident, and determined approach + Ability to build strong client relationships + Skills to work both independently and as part of a team + Resilience and the ability to cope with rejection + Capability to flourish in a competitive environment + Good level of numeracy + Excellent presentation skills + Microsoft 365 competency + Full UK Driving License + Right to work in the UK Nice to haves: + Competent on Microsoft Office + Knowledge of CRM (Autotask) + Knowledge of Unified Communications Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Your Experience / Background / Previous Roles May Include: Business Development Manager, Account Manager, Sales Representative, Sales Consultant, Sales Specialist, Account Executive, Sales Advisor, Sales Coordinator, Sales Manager, Territory Manager, Key Account Manager, Inside Sales Representative, Outside Sales Representative, Business Development Executive, Telecommunications, Cloud Tech, IT Sales, Telecoms Sales. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Apr 19, 2024
Full time
Are you a confident, enthusiastic and ambitious quick thinker with a high drive to succeed in a fast-paced growing Telecommunications company? This is an excellent opportunity for a skilled Field / Remote Sales Executive to join the South's leading business supplier of Telecoms, IT, Cloud & Technology solutions. All B2B Sales and Account Management backgrounds are welcome. Full training, excellent earning potential and great company benefits are just a few of the things on offer with this opportunity. Role Info: Sales Executive Field Based / Remote Working (2 visits to Worthing HQ per month) £35,000 - £40,000 Base - £70,000 OTE Plus OTE and Car Allowance & Benefits Company: Pioneers in the UK telecommunications and office technology industry Our Mission: Helping businesses scale and implement telecommunication and IT technology to increase productivity and reduce costs. About us: We are proud to be widely known as a leading supplier of Telephony, IT & Tech solutions across the UK & Europe with a history dating back to 1994. We offer our products & services to a wide spectrum of customers, ranging from SMEs to multi-national organisations. We ensure that our clients receive the highest level of service through our project approach, from discovering an organisation s unique requirements to delivering innovative business outcomes which are synonymous with our brand. We invest in our staff with unrivalled experience and skill sets, enabling us to deliver outstanding service, they put us on top! The Sales Executive Opportunity: We are looking for passionate and driven Sales People to join our successful team based in Sussex. You will be provided with leads but also have the opportunity to self generate leads as well. You will organise to visit customers on site and promote and sell our portfolio of products. Most of your role will be working in the field and from home, however you will be expected to attend the offices a few times a month for meetings and training as and when required. In this challenging and demanding role, we offer full training and excellent earning potential with great company benefits. Key Responsibilities: + Planning and calling new prospects and developing new opportunities + Scheduling and attending meetings with decision-makers + Delivering presentations online and face-to-face + Maintaining clear customer records on company CRM + Listening to customer requirements and creating detailed proposal documents + Meeting or exceeding personal sales targets + Working closely with various departments within the company to ensure the smooth delivery of projects and installations + Full product training, we will support you to learn and develop your knowledge of our Telecoms products and give you the confidence to provide customers with account management service and consultative sales processes About you: + Prior experience in B2B sales is a must (minimum 3 years) + Solid experience within the telecoms sector + A high degree of self-motivation, ambition, and energy + Excellent communication skills + A positive, confident, and determined approach + Ability to build strong client relationships + Skills to work both independently and as part of a team + Resilience and the ability to cope with rejection + Capability to flourish in a competitive environment + Good level of numeracy + Excellent presentation skills + Microsoft 365 competency + Full UK Driving License + Right to work in the UK Nice to haves: + Competent on Microsoft Office + Knowledge of CRM (Autotask) + Knowledge of Unified Communications Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Your Experience / Background / Previous Roles May Include: Business Development Manager, Account Manager, Sales Representative, Sales Consultant, Sales Specialist, Account Executive, Sales Advisor, Sales Coordinator, Sales Manager, Territory Manager, Key Account Manager, Inside Sales Representative, Outside Sales Representative, Business Development Executive, Telecommunications, Cloud Tech, IT Sales, Telecoms Sales. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Are you a confident, enthusiastic and ambitious quick thinker with a high drive to succeed in a fast-paced growing Telecommunications company? This is an excellent opportunity for a skilled Field / Remote Sales Executive to join the South's leading business supplier of Telecoms, IT, Cloud & Technology solutions. All B2B Sales and Account Management backgrounds are welcome. Full training, excellent earning potential and great company benefits are just a few of the things on offer with this opportunity. Role Info: Sales Executive Field Based / Remote Working (2 visits to Worthing HQ per month) £35,000 - £40,000 Base - £70,000 OTE Plus OTE and Car Allowance & Benefits Company: Pioneers in the UK telecommunications and office technology industry Our Mission: Helping businesses scale and implement telecommunication and IT technology to increase productivity and reduce costs. About us: We are proud to be widely known as a leading supplier of Telephony, IT & Tech solutions across the UK & Europe with a history dating back to 1994. We offer our products & services to a wide spectrum of customers, ranging from SMEs to multi-national organisations. We ensure that our clients receive the highest level of service through our project approach, from discovering an organisation s unique requirements to delivering innovative business outcomes which are synonymous with our brand. We invest in our staff with unrivalled experience and skill sets, enabling us to deliver outstanding service, they put us on top! The Sales Executive Opportunity: We are looking for passionate and driven Sales People to join our successful team based in Sussex. You will be provided with leads but also have the opportunity to self generate leads as well. You will organise to visit customers on site and promote and sell our portfolio of products. Most of your role will be working in the field and from home, however you will be expected to attend the offices a few times a month for meetings and training as and when required. In this challenging and demanding role, we offer full training and excellent earning potential with great company benefits. Key Responsibilities: + Planning and calling new prospects and developing new opportunities + Scheduling and attending meetings with decision-makers + Delivering presentations online and face-to-face + Maintaining clear customer records on company CRM + Listening to customer requirements and creating detailed proposal documents + Meeting or exceeding personal sales targets + Working closely with various departments within the company to ensure the smooth delivery of projects and installations + Full product training, we will support you to learn and develop your knowledge of our Telecoms products and give you the confidence to provide customers with account management service and consultative sales processes About you: + Prior experience in B2B sales is a must (minimum 3 years) + Solid experience within the telecoms sector + A high degree of self-motivation, ambition, and energy + Excellent communication skills + A positive, confident, and determined approach + Ability to build strong client relationships + Skills to work both independently and as part of a team + Resilience and the ability to cope with rejection + Capability to flourish in a competitive environment + Good level of numeracy + Excellent presentation skills + Microsoft 365 competency + Full UK Driving License + Right to work in the UK Nice to haves: + Competent on Microsoft Office + Knowledge of CRM (Autotask) + Knowledge of Unified Communications Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Your Experience / Background / Previous Roles May Include: Business Development Manager, Account Manager, Sales Representative, Sales Consultant, Sales Specialist, Account Executive, Sales Advisor, Sales Coordinator, Sales Manager, Territory Manager, Key Account Manager, Inside Sales Representative, Outside Sales Representative, Business Development Executive, Telecommunications, Cloud Tech, IT Sales, Telecoms Sales. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Apr 19, 2024
Full time
Are you a confident, enthusiastic and ambitious quick thinker with a high drive to succeed in a fast-paced growing Telecommunications company? This is an excellent opportunity for a skilled Field / Remote Sales Executive to join the South's leading business supplier of Telecoms, IT, Cloud & Technology solutions. All B2B Sales and Account Management backgrounds are welcome. Full training, excellent earning potential and great company benefits are just a few of the things on offer with this opportunity. Role Info: Sales Executive Field Based / Remote Working (2 visits to Worthing HQ per month) £35,000 - £40,000 Base - £70,000 OTE Plus OTE and Car Allowance & Benefits Company: Pioneers in the UK telecommunications and office technology industry Our Mission: Helping businesses scale and implement telecommunication and IT technology to increase productivity and reduce costs. About us: We are proud to be widely known as a leading supplier of Telephony, IT & Tech solutions across the UK & Europe with a history dating back to 1994. We offer our products & services to a wide spectrum of customers, ranging from SMEs to multi-national organisations. We ensure that our clients receive the highest level of service through our project approach, from discovering an organisation s unique requirements to delivering innovative business outcomes which are synonymous with our brand. We invest in our staff with unrivalled experience and skill sets, enabling us to deliver outstanding service, they put us on top! The Sales Executive Opportunity: We are looking for passionate and driven Sales People to join our successful team based in Sussex. You will be provided with leads but also have the opportunity to self generate leads as well. You will organise to visit customers on site and promote and sell our portfolio of products. Most of your role will be working in the field and from home, however you will be expected to attend the offices a few times a month for meetings and training as and when required. In this challenging and demanding role, we offer full training and excellent earning potential with great company benefits. Key Responsibilities: + Planning and calling new prospects and developing new opportunities + Scheduling and attending meetings with decision-makers + Delivering presentations online and face-to-face + Maintaining clear customer records on company CRM + Listening to customer requirements and creating detailed proposal documents + Meeting or exceeding personal sales targets + Working closely with various departments within the company to ensure the smooth delivery of projects and installations + Full product training, we will support you to learn and develop your knowledge of our Telecoms products and give you the confidence to provide customers with account management service and consultative sales processes About you: + Prior experience in B2B sales is a must (minimum 3 years) + Solid experience within the telecoms sector + A high degree of self-motivation, ambition, and energy + Excellent communication skills + A positive, confident, and determined approach + Ability to build strong client relationships + Skills to work both independently and as part of a team + Resilience and the ability to cope with rejection + Capability to flourish in a competitive environment + Good level of numeracy + Excellent presentation skills + Microsoft 365 competency + Full UK Driving License + Right to work in the UK Nice to haves: + Competent on Microsoft Office + Knowledge of CRM (Autotask) + Knowledge of Unified Communications Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Your Experience / Background / Previous Roles May Include: Business Development Manager, Account Manager, Sales Representative, Sales Consultant, Sales Specialist, Account Executive, Sales Advisor, Sales Coordinator, Sales Manager, Territory Manager, Key Account Manager, Inside Sales Representative, Outside Sales Representative, Business Development Executive, Telecommunications, Cloud Tech, IT Sales, Telecoms Sales. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
2nd Line Technical Support Engineer Location: Hertfordshire, Watford Salary: To £36,000 An excellent opportunity for a 2nd Line Technical Support Engineer with a background in working for MSP s and real-world project deployments and experience with Microsoft 365 and Azure. Requirements and skills Previous experience as a 1st & Second line engineer Proven experience in a similar role leveraging Microsoft 365 Strong understanding of Microsoft 365 apps and services (such as SharePoint, Teams, and Exchange Online). Knowledge of cloud computing concepts, including infrastructure as a service (IaaS), platform as a service (PaaS), and software as a service (SaaS). Strong problem-solving skills and ability to work well in a team. Excellent communication skills with the ability to explain complex technical concepts to a non-technical audience. Relevant Microsoft certifications such as Microsoft Certified: Azure Solutions Architect Expert, Microsoft 365 Certified: Enterprise Administrator Expert, or similar credentials are highly preferred. The 2nd Line technical support engineer will need to stay abreast of evolving technologies and Microsoft updates to provide the best possible advice and solutions to clients. The consultant must be comfortable working in a dynamic environment, managing multiple projects, and always ensuring client satisfaction. Main Duties and Responsibilities Providing technical assistance: Assisting customers with troubleshooting and resolving technical issues related to software, hardware, or network systems. This may involve diagnosing problems, providing step-by-step instructions, or remotely accessing systems to resolve issues. Customer support: Responding to customer inquiries and providing timely and effective support through various channels such as phone, email, or chat. Ensuring customer satisfaction by addressing their concerns and resolving their technical issues in a professional and courteous manner. Problem analysis and resolution: Analysing and identifying the root cause of technical problems reported by customers. Developing and implementing solutions to resolve issues and prevent future occurrences. This may involve collaborating with other technical teams or escalating complex issues to higher-level support. Documentation and knowledge sharing: Creating and maintaining technical documentation, including troubleshooting guides, knowledge base articles, and FAQs. Sharing knowledge and best practices with colleagues and customers to enhance their understanding of products or systems and improve self-help resources. Testing and quality assurance: Assisting in the testing and quality assurance process by reproducing reported issues, identifying bugs, and providing feedback to the development team. Collaborating with cross-functional teams to ensure the quality and reliability of products or systems. Training and product education: Conducting small training sessions or workshops to educate customers or internal teams on the proper use and functionality of products or systems. Keeping up to date with the latest technologies and industry trends to provide accurate and relevant information. Collaboration and teamwork: Collaborating with cross-functional teams, such as manufacturers or sales teams, to provide feedback and contribute to product improvements. Sharing insights and suggestions to enhance customer experience and drive continuous improvement. Incident management: Managing and prioritizing technical issues reported by customers based on severity and impact. Following established processes and procedures to ensure timely resolution and minimize downtime. Continuous learning and professional development: Staying updated with the latest technologies, industry trends, and best practices through self-learning, training programs, or certifications. Continuously improving technical skills and knowledge to provide effective support and contribute to the overall success of the organization. Bens: 23 days annual leave + UK bank holidays Company pension Medicash subscription Job Types: Full-time, Permanent Benefits: Casual dress Company events Company pension Free parking Health & wellbeing programme On-site parking
Apr 19, 2024
Full time
2nd Line Technical Support Engineer Location: Hertfordshire, Watford Salary: To £36,000 An excellent opportunity for a 2nd Line Technical Support Engineer with a background in working for MSP s and real-world project deployments and experience with Microsoft 365 and Azure. Requirements and skills Previous experience as a 1st & Second line engineer Proven experience in a similar role leveraging Microsoft 365 Strong understanding of Microsoft 365 apps and services (such as SharePoint, Teams, and Exchange Online). Knowledge of cloud computing concepts, including infrastructure as a service (IaaS), platform as a service (PaaS), and software as a service (SaaS). Strong problem-solving skills and ability to work well in a team. Excellent communication skills with the ability to explain complex technical concepts to a non-technical audience. Relevant Microsoft certifications such as Microsoft Certified: Azure Solutions Architect Expert, Microsoft 365 Certified: Enterprise Administrator Expert, or similar credentials are highly preferred. The 2nd Line technical support engineer will need to stay abreast of evolving technologies and Microsoft updates to provide the best possible advice and solutions to clients. The consultant must be comfortable working in a dynamic environment, managing multiple projects, and always ensuring client satisfaction. Main Duties and Responsibilities Providing technical assistance: Assisting customers with troubleshooting and resolving technical issues related to software, hardware, or network systems. This may involve diagnosing problems, providing step-by-step instructions, or remotely accessing systems to resolve issues. Customer support: Responding to customer inquiries and providing timely and effective support through various channels such as phone, email, or chat. Ensuring customer satisfaction by addressing their concerns and resolving their technical issues in a professional and courteous manner. Problem analysis and resolution: Analysing and identifying the root cause of technical problems reported by customers. Developing and implementing solutions to resolve issues and prevent future occurrences. This may involve collaborating with other technical teams or escalating complex issues to higher-level support. Documentation and knowledge sharing: Creating and maintaining technical documentation, including troubleshooting guides, knowledge base articles, and FAQs. Sharing knowledge and best practices with colleagues and customers to enhance their understanding of products or systems and improve self-help resources. Testing and quality assurance: Assisting in the testing and quality assurance process by reproducing reported issues, identifying bugs, and providing feedback to the development team. Collaborating with cross-functional teams to ensure the quality and reliability of products or systems. Training and product education: Conducting small training sessions or workshops to educate customers or internal teams on the proper use and functionality of products or systems. Keeping up to date with the latest technologies and industry trends to provide accurate and relevant information. Collaboration and teamwork: Collaborating with cross-functional teams, such as manufacturers or sales teams, to provide feedback and contribute to product improvements. Sharing insights and suggestions to enhance customer experience and drive continuous improvement. Incident management: Managing and prioritizing technical issues reported by customers based on severity and impact. Following established processes and procedures to ensure timely resolution and minimize downtime. Continuous learning and professional development: Staying updated with the latest technologies, industry trends, and best practices through self-learning, training programs, or certifications. Continuously improving technical skills and knowledge to provide effective support and contribute to the overall success of the organization. Bens: 23 days annual leave + UK bank holidays Company pension Medicash subscription Job Types: Full-time, Permanent Benefits: Casual dress Company events Company pension Free parking Health & wellbeing programme On-site parking