Department: IT Location: Hybrid working between our head office (Aldgate, London) and home Hours of Work: 37.5 hours a week Contract: Full-time, permanent Salary: £25,000 – £28,000 per annum Closing date: Monday 7th August at 10am Annual Leave: 33 days (plus eight bank holidays) Benefits: Pension – 8% contribution Enhanced maternity, paternity, adoption and shared parental leave
Background:
Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible for as long as possible.
About the role:
The IT team plays an integral part in driving a rapidly expanding Dementia UK forward, from supplying equipment and managing our internal support function to leading on digital strategy. Our vision is to create a ‘Digital Dementia UK’ to transform business processes with technology, harness the power of the organisation’s data to create real insight and use innovation to support our Admiral Nurses in an ever-changing technological landscape.
The First Line Support Technician is the first line escalation point for all IT support queries (excluding those relating to clinical software). You will work with the Second and Third line Support Technicians, our Managed Service Provider, the Service Desk and Performance Manager and over 200 users to maintain and monitor IT systems including remote working solutions. You will understand and resolve technical issues in a prompt and professional manner and judge when to escalate to 2nd line, to keep the service running smoothly, therefore the ability to always provide great customer service, have solid technical knowledge and high IT admin skills is essential.
You will have proven experience in delivering at a high level and be at SFIA competency Level 3 for Incident management. Experience working in an IT Support/Helpdesk/Service Desk OR equivalent industry certification (CompTIA or Microsoft Certified) is highly desired.
This is a great opportunity to join a dedicated and fully supportive team to deliver a high-quality IT service in an ever-changing technological environment.
Our Culture and benefits:
We value our people so it’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to not only use but develop your skills.
We offer a competitive salary, a generous benefits package including 33 days annual leave (plus 8 bank holidays), 8% pensions contribution alongside an environment where you can collaborate, be respected and thrive.
Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented diverse teams that represent a variety of backgrounds, perspectives and skills. We celebrate difference, individuality, and encourage everyone to join us and be their whole selves always.
Dementia UK are proud to be Disability Confident Committed.
Jul 25, 2023
Full time
Department: IT Location: Hybrid working between our head office (Aldgate, London) and home Hours of Work: 37.5 hours a week Contract: Full-time, permanent Salary: £25,000 – £28,000 per annum Closing date: Monday 7th August at 10am Annual Leave: 33 days (plus eight bank holidays) Benefits: Pension – 8% contribution Enhanced maternity, paternity, adoption and shared parental leave
Background:
Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible for as long as possible.
About the role:
The IT team plays an integral part in driving a rapidly expanding Dementia UK forward, from supplying equipment and managing our internal support function to leading on digital strategy. Our vision is to create a ‘Digital Dementia UK’ to transform business processes with technology, harness the power of the organisation’s data to create real insight and use innovation to support our Admiral Nurses in an ever-changing technological landscape.
The First Line Support Technician is the first line escalation point for all IT support queries (excluding those relating to clinical software). You will work with the Second and Third line Support Technicians, our Managed Service Provider, the Service Desk and Performance Manager and over 200 users to maintain and monitor IT systems including remote working solutions. You will understand and resolve technical issues in a prompt and professional manner and judge when to escalate to 2nd line, to keep the service running smoothly, therefore the ability to always provide great customer service, have solid technical knowledge and high IT admin skills is essential.
You will have proven experience in delivering at a high level and be at SFIA competency Level 3 for Incident management. Experience working in an IT Support/Helpdesk/Service Desk OR equivalent industry certification (CompTIA or Microsoft Certified) is highly desired.
This is a great opportunity to join a dedicated and fully supportive team to deliver a high-quality IT service in an ever-changing technological environment.
Our Culture and benefits:
We value our people so it’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to not only use but develop your skills.
We offer a competitive salary, a generous benefits package including 33 days annual leave (plus 8 bank holidays), 8% pensions contribution alongside an environment where you can collaborate, be respected and thrive.
Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented diverse teams that represent a variety of backgrounds, perspectives and skills. We celebrate difference, individuality, and encourage everyone to join us and be their whole selves always.
Dementia UK are proud to be Disability Confident Committed.
POS established in 1986 are providers of reliable and cost effective Multi-Channel EPoS systems. We have a proven track record of installing systems throughout the UK which have given retailers and hospitality clients the necessary tools to trade successfully both in store and online.
We are POS software and hardware solution specialists providing EPoS Systems, Integrated Ecommerce, Order Processing and Stock Control Solutions to businesses of all sizes including independent, corporate and multi branch.
POS LTD is a company with a strong customer base and an ever expanding EPoS product. We seek a candidate who is invested in continuing our reputation for reliable and intuitive EPoS products.
Job Purpose
The role is to assist in generating fees through the management and development of existing and new clients, to contribute towards the achievement of the financial and other objectives of the Building Consultancy Team.
Hours:
Monday to Friday, 08:45 to 17:45. (1 hour Lunch)
On Call for emergency calls 1 weekend in 3. (Paid extra for weekend work)
Position summary
The key responsibilities for this role are the following:
The candidate will be tasked with supporting our existing customers on a daily basis
Recording customer issues and working through them in an organised fashion.
Testing existing software to ensure it runs smoothly
Finding any possible software issues
Testing new software and upgrading the customer systems.
The role includes the upkeep of all testing/customer documents.
Candidate Requirements:
The ideal candidate would be Microsoft certified and have good knowledge of Microsoft products/operating systems/networking and server setups.
The candidate should demonstrate a methodical and organised approach.
Some of the role is customer facing so a confident and polite telephone manner is required.
Customer training is usually performed remotely but there may be the occasional requirement for a site visit, so a full driver’s license is required.
May 03, 2022
Full time
POS established in 1986 are providers of reliable and cost effective Multi-Channel EPoS systems. We have a proven track record of installing systems throughout the UK which have given retailers and hospitality clients the necessary tools to trade successfully both in store and online.
We are POS software and hardware solution specialists providing EPoS Systems, Integrated Ecommerce, Order Processing and Stock Control Solutions to businesses of all sizes including independent, corporate and multi branch.
POS LTD is a company with a strong customer base and an ever expanding EPoS product. We seek a candidate who is invested in continuing our reputation for reliable and intuitive EPoS products.
Job Purpose
The role is to assist in generating fees through the management and development of existing and new clients, to contribute towards the achievement of the financial and other objectives of the Building Consultancy Team.
Hours:
Monday to Friday, 08:45 to 17:45. (1 hour Lunch)
On Call for emergency calls 1 weekend in 3. (Paid extra for weekend work)
Position summary
The key responsibilities for this role are the following:
The candidate will be tasked with supporting our existing customers on a daily basis
Recording customer issues and working through them in an organised fashion.
Testing existing software to ensure it runs smoothly
Finding any possible software issues
Testing new software and upgrading the customer systems.
The role includes the upkeep of all testing/customer documents.
Candidate Requirements:
The ideal candidate would be Microsoft certified and have good knowledge of Microsoft products/operating systems/networking and server setups.
The candidate should demonstrate a methodical and organised approach.
Some of the role is customer facing so a confident and polite telephone manner is required.
Customer training is usually performed remotely but there may be the occasional requirement for a site visit, so a full driver’s license is required.
Could you be our next IT Technician ? We are a specialist education supplier for all things IT related, currently on the hunt for a talented individual who can step up to a unique challenge.
IT Technician
£27,000 - £34,000 per year (DOE)
Car Allowance
Full Time, Permanent Role
Must Have Existing IT Knowledge (IPv4, VLANS etc)
Stoke-on-Trent, ST7 3RA
Please note: Applicants must be eligible to work in the UK
At ICTn, we are the go-to company for all things IT-related within the education supplier sector. Having been advising educational establishment for almost 20 years, we certainly know a thing or two about IT.
Our owners originally set out to fill a gap in the market – the provision of quality, independent, practical and relevant advice to all individuals in the education sector.
Now, supported by our highly skilled staff, we can confidently lay claim to being one of the UK’s leading specialist ICT providers. From server and storage advice to e-security, network installs and VOIP telephone systems, we cover a huge section of technical ground.
The Role
A wonderful opportunity has just arisen for the right individual to take on a highly rewarding Technician role within the company.
You will be required to visit customer sites in the Midlands and South East. Your day-to-day tasks will include:
Troubleshooting computer hardware and software issues.
Maintaining a log of all support provided.
Installing new hardware and software.
Providing telephone/remote support.
Completion and preparation of all site paperwork.
The Ideal Candidate
As an IT Technician you will need to understand how to maintain and fault find within a computer network, and have knowledge of some or all of the below:
Microsoft Server.
Windows 10.
Active Directory
Virtualistation Software.
Wi-Fi configuration and management.
Switch installation and configuration.
IPv4.
VLANS.
SharePoint
Benefits
Don’t miss this fantastic opportunity to develop your IT career. We can offer:
32 days holiday.
Laptop.
Phone or monthly contribution to own sim costs (usually £10).
Car allowance.
Fuel cost expenses.
Please note: a full DBS check will be carried out for this role
How to apply
If you have the skills and experience required for this Technician position, click “apply” or send your CV to info@ictn.co.uk and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.
You must be eligible to work in the UK.
Other suitable skills and experience includes: IT Technician, IT Engineer, Software Technician, Software Engineer, IT Support Technician, IT Operations Technician, ICT Technician, ICT Engineer, Offsite IT Technician, Computer Technician, Computer Engineer.
Jan 31, 2022
Full time
Could you be our next IT Technician ? We are a specialist education supplier for all things IT related, currently on the hunt for a talented individual who can step up to a unique challenge.
IT Technician
£27,000 - £34,000 per year (DOE)
Car Allowance
Full Time, Permanent Role
Must Have Existing IT Knowledge (IPv4, VLANS etc)
Stoke-on-Trent, ST7 3RA
Please note: Applicants must be eligible to work in the UK
At ICTn, we are the go-to company for all things IT-related within the education supplier sector. Having been advising educational establishment for almost 20 years, we certainly know a thing or two about IT.
Our owners originally set out to fill a gap in the market – the provision of quality, independent, practical and relevant advice to all individuals in the education sector.
Now, supported by our highly skilled staff, we can confidently lay claim to being one of the UK’s leading specialist ICT providers. From server and storage advice to e-security, network installs and VOIP telephone systems, we cover a huge section of technical ground.
The Role
A wonderful opportunity has just arisen for the right individual to take on a highly rewarding Technician role within the company.
You will be required to visit customer sites in the Midlands and South East. Your day-to-day tasks will include:
Troubleshooting computer hardware and software issues.
Maintaining a log of all support provided.
Installing new hardware and software.
Providing telephone/remote support.
Completion and preparation of all site paperwork.
The Ideal Candidate
As an IT Technician you will need to understand how to maintain and fault find within a computer network, and have knowledge of some or all of the below:
Microsoft Server.
Windows 10.
Active Directory
Virtualistation Software.
Wi-Fi configuration and management.
Switch installation and configuration.
IPv4.
VLANS.
SharePoint
Benefits
Don’t miss this fantastic opportunity to develop your IT career. We can offer:
32 days holiday.
Laptop.
Phone or monthly contribution to own sim costs (usually £10).
Car allowance.
Fuel cost expenses.
Please note: a full DBS check will be carried out for this role
How to apply
If you have the skills and experience required for this Technician position, click “apply” or send your CV to info@ictn.co.uk and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.
You must be eligible to work in the UK.
Other suitable skills and experience includes: IT Technician, IT Engineer, Software Technician, Software Engineer, IT Support Technician, IT Operations Technician, ICT Technician, ICT Engineer, Offsite IT Technician, Computer Technician, Computer Engineer.
IT Support Engineer - Cambridge. Our client is currently looking for an experienced IT Support Engineer to join a growing team. In this role, you'll play a crucial part in ensuring our clients' needs are met efficiently, providing front-end support, resolving incidents, and fulfilling service requests. Responsibilities: Provide day-to-day front-end support, resolving incidents, and fulfilling service requests. Onboard new clients, and assess and document current systems and infrastructure. Implement change/new systems and hardware at client sites. Investigate, diagnose, and resolve technical incidents, escalating when necessary. Travel to client sites across the UK (some overnight stays possible). Guide and support Service Desk Analysts and Field Service Technicians. Continuously improve knowledge across various software and hardware technologies. Propose improvements to client infrastructures/systems. Skills and Experience: Relevant IT qualifications. Microsoft 365 Certified: Modern Desktop Administrator Associate. Experience within a Service Desk environment. Expert knowledge of mobile devices, printers, and Bluetooth peripherals. Previous experience supporting and implementing client hardware and software.- DrayTek DCNA certified. 3CX Qualified (Advanced). MCSA Windows Server 2016-19 or equivalent. Microsoft Exchange qualifications. Experience in implementing various Firewall technologies.- Ability to use, support, and implement MS Office applications. Strong understanding of IT Networking principles. Ability to prioritize and multi-task efficiently. Proactive problem-solving skills. Understanding of GDPR principles. Benefits Flexible working Training and Development Onsite Parking Interested? Please Click Apply Now! IT Support Engineer - Cambridge.
Apr 19, 2024
Full time
IT Support Engineer - Cambridge. Our client is currently looking for an experienced IT Support Engineer to join a growing team. In this role, you'll play a crucial part in ensuring our clients' needs are met efficiently, providing front-end support, resolving incidents, and fulfilling service requests. Responsibilities: Provide day-to-day front-end support, resolving incidents, and fulfilling service requests. Onboard new clients, and assess and document current systems and infrastructure. Implement change/new systems and hardware at client sites. Investigate, diagnose, and resolve technical incidents, escalating when necessary. Travel to client sites across the UK (some overnight stays possible). Guide and support Service Desk Analysts and Field Service Technicians. Continuously improve knowledge across various software and hardware technologies. Propose improvements to client infrastructures/systems. Skills and Experience: Relevant IT qualifications. Microsoft 365 Certified: Modern Desktop Administrator Associate. Experience within a Service Desk environment. Expert knowledge of mobile devices, printers, and Bluetooth peripherals. Previous experience supporting and implementing client hardware and software.- DrayTek DCNA certified. 3CX Qualified (Advanced). MCSA Windows Server 2016-19 or equivalent. Microsoft Exchange qualifications. Experience in implementing various Firewall technologies.- Ability to use, support, and implement MS Office applications. Strong understanding of IT Networking principles. Ability to prioritize and multi-task efficiently. Proactive problem-solving skills. Understanding of GDPR principles. Benefits Flexible working Training and Development Onsite Parking Interested? Please Click Apply Now! IT Support Engineer - Cambridge.
Job title: Technical Support Engineer Location: Leeds, UK (Headquarters) Salary: Up to 30k, negotiable on experience Experience: Required: 2 years in a similar role About the Company: Our client is an award-winning Energy Analytics and Industrial IoT provider based in Leeds. Renowned for our innovative technology showcased in our subscription cloud platform, we're dedicated to enhancing efficiency, maximizing yield, and reducing waste. The Opportunity: We are seeking a Technical Support Technician passionate about technology and sustainability to bolster our diverse range of IoT and energy solutions. This role plays a crucial part in supporting the deployment and ongoing maintenance of our technology across our client base. Joining us during a period of substantial growth offers a unique opportunity to contribute to impactful projects that promote environmental sustainability. Key Responsibilities: Provide technical support for IoT solutions, focusing on energy applications across retail, life sciences, smart buildings, and manufacturing sectors. Resolve customer issues related to energy management systems, solar PV monitoring, and other IoT applications, ensuring high levels of customer satisfaction. Collaborate with internal teams to troubleshoot and diagnose problems, delivering timely and effective solutions. Develop and maintain comprehensive documentation, including troubleshooting guides and FAQ resources. Engage with customers through various channels to guide them in resolving technical issues, utilizing remote support tools as necessary. Other responsibilities: Contribute to the knowledge base of the team. Serve as a primary support contact for customers and suppliers. Communicate with different stakeholders on a day-to-day basis. Ensure accuracy and completeness of assigned work content. Escalate issues to the leadership team when necessary. Plan and manage time and work to contribute to overall SLA compliance. How you will succeed: Regular one-to-one progress reviews with your line manager. Consistent production of high-quality documents and files. Collaboration with team members to deliver solutions collectively. Sharing knowledge with team members to support customers and deployments. Receiving positive feedback from customers on service delivery. Requirements: Demonstrated experience in technical support or similar customer-facing roles. Strong understanding of computer systems, IoT devices, and technical products. Proficiency in Linux/Windows environments and remote desktop software. Excellent problem-solving skills and clear technical communication. Degree in Information Technology, Computer Science, or relevant field, or equivalent experience. Additional certifications are advantageous. Preferred experience in IoT technologies, energy management systems, and related areas. Exposure to platforms like AWS, Azure, and GCE, as well as communication protocols such as MQTT, BACnet, and Modbus, is advantageous. Basic programming skills (e.g., Bash, PowerShell) are advantageous. Strong interpersonal skills and ability to work independently and in teams. As a member of the team, you will receive: Flexible working hours with remote work options. Opportunities for professional development, including attendance at technology and sustainability conferences. A supportive team environment where you can take ownership of your work and contribute to company growth. Quarterly social activities and team building exercises. Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies. People. Technology. Connected. Connexa Technology is acting as an Employment Agency in relation to this vacancy.
Apr 19, 2024
Full time
Job title: Technical Support Engineer Location: Leeds, UK (Headquarters) Salary: Up to 30k, negotiable on experience Experience: Required: 2 years in a similar role About the Company: Our client is an award-winning Energy Analytics and Industrial IoT provider based in Leeds. Renowned for our innovative technology showcased in our subscription cloud platform, we're dedicated to enhancing efficiency, maximizing yield, and reducing waste. The Opportunity: We are seeking a Technical Support Technician passionate about technology and sustainability to bolster our diverse range of IoT and energy solutions. This role plays a crucial part in supporting the deployment and ongoing maintenance of our technology across our client base. Joining us during a period of substantial growth offers a unique opportunity to contribute to impactful projects that promote environmental sustainability. Key Responsibilities: Provide technical support for IoT solutions, focusing on energy applications across retail, life sciences, smart buildings, and manufacturing sectors. Resolve customer issues related to energy management systems, solar PV monitoring, and other IoT applications, ensuring high levels of customer satisfaction. Collaborate with internal teams to troubleshoot and diagnose problems, delivering timely and effective solutions. Develop and maintain comprehensive documentation, including troubleshooting guides and FAQ resources. Engage with customers through various channels to guide them in resolving technical issues, utilizing remote support tools as necessary. Other responsibilities: Contribute to the knowledge base of the team. Serve as a primary support contact for customers and suppliers. Communicate with different stakeholders on a day-to-day basis. Ensure accuracy and completeness of assigned work content. Escalate issues to the leadership team when necessary. Plan and manage time and work to contribute to overall SLA compliance. How you will succeed: Regular one-to-one progress reviews with your line manager. Consistent production of high-quality documents and files. Collaboration with team members to deliver solutions collectively. Sharing knowledge with team members to support customers and deployments. Receiving positive feedback from customers on service delivery. Requirements: Demonstrated experience in technical support or similar customer-facing roles. Strong understanding of computer systems, IoT devices, and technical products. Proficiency in Linux/Windows environments and remote desktop software. Excellent problem-solving skills and clear technical communication. Degree in Information Technology, Computer Science, or relevant field, or equivalent experience. Additional certifications are advantageous. Preferred experience in IoT technologies, energy management systems, and related areas. Exposure to platforms like AWS, Azure, and GCE, as well as communication protocols such as MQTT, BACnet, and Modbus, is advantageous. Basic programming skills (e.g., Bash, PowerShell) are advantageous. Strong interpersonal skills and ability to work independently and in teams. As a member of the team, you will receive: Flexible working hours with remote work options. Opportunities for professional development, including attendance at technology and sustainability conferences. A supportive team environment where you can take ownership of your work and contribute to company growth. Quarterly social activities and team building exercises. Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies. People. Technology. Connected. Connexa Technology is acting as an Employment Agency in relation to this vacancy.
1st Line Support Technician Location : Alfreton, Derbyshire, DE55 7JR Salary : Competitive based on experience Contract : Permanent, Full Time Company Benefits: Pension Scheme, 31 days holiday (including Statutory), Extra holidays for length of service, Life Insurance, Profit Related Pay, Employee Assistance Programme, incentive scheme. You ve probably not heard of ABC Mobility Group, but we are the holding Company for Autochair, Brig-Ayd Controls, the Adaptation Installation Company hubs, and the newly launched Mobility in Motion business. We operate in a niche market and while you may not know us now, one day as you inevitably get older you may come to rely on one of the products we offer. This is a growth market, and we are the market leaders in our area of expertise, offering products that enable people to maintain their independence, including the use of their cars. Our products are genuinely liberating and transformative for their users. Job Purpose: ABC Mobility Group is recruiting for 1st Line IT Support Technician to join our Infrastructure team on a full-time basis. We are looking for someone who is passionate about IT and has a keen interest in developing themselves alongside the business and IT objectives set by senior management. The role To support the IT team in providing a comprehensive IT service for The ABC Mobility Group to enable it to meet its company objectives and business targets. As IT Support Technician, you ll be responsible for supporting and maintaining the company's IT network, servers, client devices and security systems, including investigating, diagnosing, and resolving network, server, client devices and software problems, collecting IT usage stats, making recommendations for improving the company's IT systems and carrying out routine configuration and installation of IT solutions. Given the requirement for a passionate individual we also offer time within work hours to develop their IT skills to upskill themselves alongside the growing use of technology in the organisation. Job Duties Jira Service Management Investigating/Diagnosing/Resolving new & existing requests raised, Logging and management of problems/incidents and upkeep and creation of assets. Basic end user training. Creation and upkeep of documentation in Confluence. User onboarding and offboard Creating new users, Assigning rights to relevant software and files, Resetting passwords. 3cx administration Creation and amendments to extensions, Call log and recording requests, Provisioning desk and soft phones. Installation and configuring new and existing desktops, laptops, mobiles phones and tablets. Diagnosing and troubleshooting software and hardware issues. Repairing and replacing damaged/failed computer and network components. Supporting people whenever they encounter challenges with computers and network devices. To undertake project work as assigned by the IT Management Team. Liaise with 3rd party support. Stock management of IT equipment. Key Skills, Experience and Competencies Jira Service management or any other ITSM solution. Windows Operating Systems including 7/10/11 Microsoft Office Suite. Windows Server 2016/2019/2022 Microsoft cloud services Azure, Entra ID, Microsoft 365, Intune, SharePoint Windows Server roles DHCP, DNS, Active Directory, File and Print Basic networking experience Understanding of common network devices: Firewalls, routers, switches, and access points, Cabling: Patching to switches and making cables. Methodical approach to investigating issues using tools such as Google, ChatGPT etc. Great people skills with people from diverse backgrounds and IT skills levels. Good written and verbal communication skills. Reliable and punctual Driving license and access to your own car are mandatory. If you are excited by this opportunity, and feel you have the necessary skills and experience to be successful in this role click on APPLY today, forwarding an up-to-date copy of your CV for consideration in the first instance.
Apr 18, 2024
Full time
1st Line Support Technician Location : Alfreton, Derbyshire, DE55 7JR Salary : Competitive based on experience Contract : Permanent, Full Time Company Benefits: Pension Scheme, 31 days holiday (including Statutory), Extra holidays for length of service, Life Insurance, Profit Related Pay, Employee Assistance Programme, incentive scheme. You ve probably not heard of ABC Mobility Group, but we are the holding Company for Autochair, Brig-Ayd Controls, the Adaptation Installation Company hubs, and the newly launched Mobility in Motion business. We operate in a niche market and while you may not know us now, one day as you inevitably get older you may come to rely on one of the products we offer. This is a growth market, and we are the market leaders in our area of expertise, offering products that enable people to maintain their independence, including the use of their cars. Our products are genuinely liberating and transformative for their users. Job Purpose: ABC Mobility Group is recruiting for 1st Line IT Support Technician to join our Infrastructure team on a full-time basis. We are looking for someone who is passionate about IT and has a keen interest in developing themselves alongside the business and IT objectives set by senior management. The role To support the IT team in providing a comprehensive IT service for The ABC Mobility Group to enable it to meet its company objectives and business targets. As IT Support Technician, you ll be responsible for supporting and maintaining the company's IT network, servers, client devices and security systems, including investigating, diagnosing, and resolving network, server, client devices and software problems, collecting IT usage stats, making recommendations for improving the company's IT systems and carrying out routine configuration and installation of IT solutions. Given the requirement for a passionate individual we also offer time within work hours to develop their IT skills to upskill themselves alongside the growing use of technology in the organisation. Job Duties Jira Service Management Investigating/Diagnosing/Resolving new & existing requests raised, Logging and management of problems/incidents and upkeep and creation of assets. Basic end user training. Creation and upkeep of documentation in Confluence. User onboarding and offboard Creating new users, Assigning rights to relevant software and files, Resetting passwords. 3cx administration Creation and amendments to extensions, Call log and recording requests, Provisioning desk and soft phones. Installation and configuring new and existing desktops, laptops, mobiles phones and tablets. Diagnosing and troubleshooting software and hardware issues. Repairing and replacing damaged/failed computer and network components. Supporting people whenever they encounter challenges with computers and network devices. To undertake project work as assigned by the IT Management Team. Liaise with 3rd party support. Stock management of IT equipment. Key Skills, Experience and Competencies Jira Service management or any other ITSM solution. Windows Operating Systems including 7/10/11 Microsoft Office Suite. Windows Server 2016/2019/2022 Microsoft cloud services Azure, Entra ID, Microsoft 365, Intune, SharePoint Windows Server roles DHCP, DNS, Active Directory, File and Print Basic networking experience Understanding of common network devices: Firewalls, routers, switches, and access points, Cabling: Patching to switches and making cables. Methodical approach to investigating issues using tools such as Google, ChatGPT etc. Great people skills with people from diverse backgrounds and IT skills levels. Good written and verbal communication skills. Reliable and punctual Driving license and access to your own car are mandatory. If you are excited by this opportunity, and feel you have the necessary skills and experience to be successful in this role click on APPLY today, forwarding an up-to-date copy of your CV for consideration in the first instance.
Role: IT Support Analyst Location: Warrington Salary: Up to 24,000 DOE My client is looking for an enthusiastic individual who has a passion for IT & Technology. This first line position would require a candidate who has great communication skills and good knowledge of computer systems as well as experience within a desktop support environment. Day to Day Tasks: Supporting and maintaining Microsoft desktops Occasional client site visits Provide desktop and server support Building, Testing and Configuring hardware devices Patching of network and phones Take calls and resolve incoming tickets Escalate complex IT issues to senior staff Document technical processes and procedures Essential Requirements: Knowledge in building computer systems Enthusiastic and passionate about IT IT Support / desktop support experience Great communication skills and good time keeping Good time management skills Excellent attention to detail and ability to follow instructions If this role sounds like something you would be interested in and you have the required experience / requirements then please apply for immediate consideration. Key Words: IT Technician, Junior IT Technician, 1st Line IT Support In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 18, 2024
Full time
Role: IT Support Analyst Location: Warrington Salary: Up to 24,000 DOE My client is looking for an enthusiastic individual who has a passion for IT & Technology. This first line position would require a candidate who has great communication skills and good knowledge of computer systems as well as experience within a desktop support environment. Day to Day Tasks: Supporting and maintaining Microsoft desktops Occasional client site visits Provide desktop and server support Building, Testing and Configuring hardware devices Patching of network and phones Take calls and resolve incoming tickets Escalate complex IT issues to senior staff Document technical processes and procedures Essential Requirements: Knowledge in building computer systems Enthusiastic and passionate about IT IT Support / desktop support experience Great communication skills and good time keeping Good time management skills Excellent attention to detail and ability to follow instructions If this role sounds like something you would be interested in and you have the required experience / requirements then please apply for immediate consideration. Key Words: IT Technician, Junior IT Technician, 1st Line IT Support In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
LED/Video Technician Virtual Production/Events London-based company - Occasional UK and International Travel 35-40k base + Package Our client is searching for an experienced LED/Video Technician to join their pioneering team in the field of film, TV, and cutting-edge video technology. They collaborate with some of the world's most iconic brands, delivering unparalleled video technology and services. Their mission? To turn imagination into reality, whether it's in state-of-the-art independent film studios or renowned film studios across the UK. Innovation in Motion: The company prides itself on being an industry pioneer, and working with the latest LED Video Wall technology. They are the go-to supplier for Virtual Production Studios and extend their expertise into live events, e-sports, broadcast, and retail. The Stars of Their Show: What sets them apart is their talented team of experts - working closely with the Technical Manager, you will be working on exciting, engaging and memorable projects that leave a lasting impact. What's the goal? Liaise closely with their Technical Sales team to bring their client's visions to life. Ultimately, create brilliant video solutions as part of the technical team, working closely with the Technical Manager. You'll be the go-to person for their clients and, where required, lead a team of freelancers and crew on larger projects. To Qualify for the LED/Video Technician role You are an experienced Video Technician. You are experienced in working with at least one of the following content control systems; Resolume, Pixera, Disguise, Barco, etc., and/or are eager to learn and would be happy to go on training camps organised by them. Although not essential, you are experienced in working with modular LED panels - Training in handling LED Panels and LED processing with Novastar and Brompton will be provided in any case. You are the trusted problem solver. Your colleagues and clients rely on your expertise to find solutions. Even when faced with a challenge for which you don't have an immediate answer, you see it as a challenge to solve it! You can see when systems or processes need to be improved or changed and can feed this information back to the wider internal team during their regular catch-ups and where necessary implement the changes once agreed. A typical day with them: at an LED/Video Technician Arriving at the site to set up, test & run video content on the chosen media server. Setting up, calibrating & operating modular LED video walls is being used in a number of different ways. Supporting the operations team with the preparation of equipment going to and coming from various projects. Supporting the operations team with testing and maintenance of their video media servers and modular LED panels, ensuring they are in perfect condition for their clients. Reviewing project RAMS to ensure you, and where required, all team members follow the Health and safety measures put in place. Why join them as an LED/Video Technician Highly competitive salary. Company health insurance scheme. 24 days of holiday per year plus bank holidays. Your birthday off each year. Your holiday entitlement will increase by 1 day after each year of service up to a maximum of 30 days of holiday plus bank holidays. Opportunities to join company away days and events. Great benefits package! Ready to embark on an exciting journey in the world of video technology? Apply now and be part of something extraordinary!
Apr 18, 2024
Full time
LED/Video Technician Virtual Production/Events London-based company - Occasional UK and International Travel 35-40k base + Package Our client is searching for an experienced LED/Video Technician to join their pioneering team in the field of film, TV, and cutting-edge video technology. They collaborate with some of the world's most iconic brands, delivering unparalleled video technology and services. Their mission? To turn imagination into reality, whether it's in state-of-the-art independent film studios or renowned film studios across the UK. Innovation in Motion: The company prides itself on being an industry pioneer, and working with the latest LED Video Wall technology. They are the go-to supplier for Virtual Production Studios and extend their expertise into live events, e-sports, broadcast, and retail. The Stars of Their Show: What sets them apart is their talented team of experts - working closely with the Technical Manager, you will be working on exciting, engaging and memorable projects that leave a lasting impact. What's the goal? Liaise closely with their Technical Sales team to bring their client's visions to life. Ultimately, create brilliant video solutions as part of the technical team, working closely with the Technical Manager. You'll be the go-to person for their clients and, where required, lead a team of freelancers and crew on larger projects. To Qualify for the LED/Video Technician role You are an experienced Video Technician. You are experienced in working with at least one of the following content control systems; Resolume, Pixera, Disguise, Barco, etc., and/or are eager to learn and would be happy to go on training camps organised by them. Although not essential, you are experienced in working with modular LED panels - Training in handling LED Panels and LED processing with Novastar and Brompton will be provided in any case. You are the trusted problem solver. Your colleagues and clients rely on your expertise to find solutions. Even when faced with a challenge for which you don't have an immediate answer, you see it as a challenge to solve it! You can see when systems or processes need to be improved or changed and can feed this information back to the wider internal team during their regular catch-ups and where necessary implement the changes once agreed. A typical day with them: at an LED/Video Technician Arriving at the site to set up, test & run video content on the chosen media server. Setting up, calibrating & operating modular LED video walls is being used in a number of different ways. Supporting the operations team with the preparation of equipment going to and coming from various projects. Supporting the operations team with testing and maintenance of their video media servers and modular LED panels, ensuring they are in perfect condition for their clients. Reviewing project RAMS to ensure you, and where required, all team members follow the Health and safety measures put in place. Why join them as an LED/Video Technician Highly competitive salary. Company health insurance scheme. 24 days of holiday per year plus bank holidays. Your birthday off each year. Your holiday entitlement will increase by 1 day after each year of service up to a maximum of 30 days of holiday plus bank holidays. Opportunities to join company away days and events. Great benefits package! Ready to embark on an exciting journey in the world of video technology? Apply now and be part of something extraordinary!
Rise Technical Recruitment Limited
Chalfont St. Giles, Buckinghamshire
Service Desk Technician Chalfont - Shift Rota basis £25,000 + Hybrid + Education Funding An incredible opportunity awaits an ambitious person who is looking to start their IT career to flourish within an established company in an exciting role. In this position, you will provide comprehensive technical support for the company's clients as well as employees. This role enables you to further develop your existing knowledge in IT and is most suitable for a junior engineer who is looking to kick start their IT career. As a Service Desk Technician, you will be responsible for logging incidents into the helpdesk system, engages customers to understand and address their requirements, provide technical support for a diverse range of devices including laptops, Macs, mobiles, and studios. The company is an esteemed military organization, committed to supporting and advocating for the UK armed forces, their families, and veterans, provides specialized services. Due to organic growth within their IT department, they are looking for an additional engineer to help support the team when someone goes on leave. This opportunity allows you to expand your experience within the IT sector and work with cutting-edge Microsoft technologies. The role involves a shift-based rota where you will work early weeks, late weeks, home weeks and office weeks. The opportunity to work from home being available during home weeks. The ideal candidate will possess some background knowledge in IT this could be during an IT related degree, certifications or during work experience. Be looking to get into IT and have a keen interest in developing their knowledge. It would be desirable if you had some exposure to Office 365, Azure and basic networking infrastructure. This is a fantastic opportunity to be able to work with the latest IT technologies, work with an established company and further progress your IT career with progression and training being available within the company. The company provides the opportunity to learn through Udemy. The person: Recent graduate, newly certified, or deeply passionate about IT with foundational knowledge Able to commute to Chalfont Grove by car, bike, or on foot. Desirable to have knowledge in Office 365, Active Directory, Azure, and basic networking. Strong communication skills and ability to collaborate effectively in a team to resolve customer issues. The role: Log incidents and service requests into our helpdesk system with comprehensive documentation. Engage with customers to promptly address technical concerns, demonstrating effective communication skills. Provide technical support for laptops, Macs, mobiles, and studios, troubleshooting and resolving issues. Undertake additional duties as required to contribute to the success of our service delivery team. Reference Number: BBBH223482 To apply for this role or to be considered for further roles, please click "Apply Now," or contact Mo Islam at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications, and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
Apr 18, 2024
Full time
Service Desk Technician Chalfont - Shift Rota basis £25,000 + Hybrid + Education Funding An incredible opportunity awaits an ambitious person who is looking to start their IT career to flourish within an established company in an exciting role. In this position, you will provide comprehensive technical support for the company's clients as well as employees. This role enables you to further develop your existing knowledge in IT and is most suitable for a junior engineer who is looking to kick start their IT career. As a Service Desk Technician, you will be responsible for logging incidents into the helpdesk system, engages customers to understand and address their requirements, provide technical support for a diverse range of devices including laptops, Macs, mobiles, and studios. The company is an esteemed military organization, committed to supporting and advocating for the UK armed forces, their families, and veterans, provides specialized services. Due to organic growth within their IT department, they are looking for an additional engineer to help support the team when someone goes on leave. This opportunity allows you to expand your experience within the IT sector and work with cutting-edge Microsoft technologies. The role involves a shift-based rota where you will work early weeks, late weeks, home weeks and office weeks. The opportunity to work from home being available during home weeks. The ideal candidate will possess some background knowledge in IT this could be during an IT related degree, certifications or during work experience. Be looking to get into IT and have a keen interest in developing their knowledge. It would be desirable if you had some exposure to Office 365, Azure and basic networking infrastructure. This is a fantastic opportunity to be able to work with the latest IT technologies, work with an established company and further progress your IT career with progression and training being available within the company. The company provides the opportunity to learn through Udemy. The person: Recent graduate, newly certified, or deeply passionate about IT with foundational knowledge Able to commute to Chalfont Grove by car, bike, or on foot. Desirable to have knowledge in Office 365, Active Directory, Azure, and basic networking. Strong communication skills and ability to collaborate effectively in a team to resolve customer issues. The role: Log incidents and service requests into our helpdesk system with comprehensive documentation. Engage with customers to promptly address technical concerns, demonstrating effective communication skills. Provide technical support for laptops, Macs, mobiles, and studios, troubleshooting and resolving issues. Undertake additional duties as required to contribute to the success of our service delivery team. Reference Number: BBBH223482 To apply for this role or to be considered for further roles, please click "Apply Now," or contact Mo Islam at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications, and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
Manchester Hybrid with a mix of office, WFH & on client sites MSP background 3rd line Technician/Helpdesk Engineer Manchester Salary - £32,000 - £40,000 Hybrid with a mix of office, WFH & on client sites You will be working within a newly formed and growing senior project engineering team to ensure the continued maintenance and smooth running of our client's infrastructure, break/fix support, proactive support, and new equipment installations. Key accountabilities Leading more junior engineers Installing and configuring new hardware and software and other routine maintenance tasks Managing the client's computer systems and providing general infrastructure support Microsoft Office 365 Replacing and rebuilding Microsoft sites Providing second and third-line technical support Clear, methodical and organised in documentation, and neat with network wiring Key Challenges Rearchitecting customer networks for stability Spotting opportunities for development/growth of customers Due to the travel requirements around this position, a full clean driving license and access to a car are required Let me give you an insight on the company you will be joining.They aim to build an environment where employees can enjoy a high energy, positive and engaging environment that embraces the flexibility that their staff tell them they want.They believe in a work-hard-play-hard culture in which together they get things done, and they recognize the contribution of those around them, both formally and socially.They have embraced flexible working but have also built an office environment where their staff want to come in to meet and interact with their colleagues. They have bright and modern offices in Manchester city centre. They have monthly "contact days" on which they encourage everyone to attend an office and join them for company provided lunch and a few beers after hours. They operate a rewards & recognition programme that awards quarterly, and annual cash prizes for top performers, as voted for by their staff. All staff receive their mental and physical health & wellbeing benefits package, giving their staff easy access to the prompt, high quality healthcare and support that they need. They are part of a rapidly expanding group that presents outstanding opportunity to progress your career. They believe in investing in the development of their staff. Training is provided for the job you have, and the job you want. 4pm finish on Fridays! Therefore, you will be joining a nice business with nice people and an engaged and inspirational management team. It is a small but growing business where people know each other.All sounds good so far, right? So, what about the experience needed and qualifications and personal attributes? Requirements: MSP background Network, switching and routing (for example, must be able to install and maintain cisco networks without supervision) 2nd and 3rd line support capabilities Server experience including Windows server operating system. Office 365 and G-suite (education desirable) Root cause analysis Citrix (desirable) Project orientated as there will be a number of projects to lead on Finding opportunities for new technology Oh, and above all someone that can speak to people as well as a computer!
Apr 18, 2024
Full time
Manchester Hybrid with a mix of office, WFH & on client sites MSP background 3rd line Technician/Helpdesk Engineer Manchester Salary - £32,000 - £40,000 Hybrid with a mix of office, WFH & on client sites You will be working within a newly formed and growing senior project engineering team to ensure the continued maintenance and smooth running of our client's infrastructure, break/fix support, proactive support, and new equipment installations. Key accountabilities Leading more junior engineers Installing and configuring new hardware and software and other routine maintenance tasks Managing the client's computer systems and providing general infrastructure support Microsoft Office 365 Replacing and rebuilding Microsoft sites Providing second and third-line technical support Clear, methodical and organised in documentation, and neat with network wiring Key Challenges Rearchitecting customer networks for stability Spotting opportunities for development/growth of customers Due to the travel requirements around this position, a full clean driving license and access to a car are required Let me give you an insight on the company you will be joining.They aim to build an environment where employees can enjoy a high energy, positive and engaging environment that embraces the flexibility that their staff tell them they want.They believe in a work-hard-play-hard culture in which together they get things done, and they recognize the contribution of those around them, both formally and socially.They have embraced flexible working but have also built an office environment where their staff want to come in to meet and interact with their colleagues. They have bright and modern offices in Manchester city centre. They have monthly "contact days" on which they encourage everyone to attend an office and join them for company provided lunch and a few beers after hours. They operate a rewards & recognition programme that awards quarterly, and annual cash prizes for top performers, as voted for by their staff. All staff receive their mental and physical health & wellbeing benefits package, giving their staff easy access to the prompt, high quality healthcare and support that they need. They are part of a rapidly expanding group that presents outstanding opportunity to progress your career. They believe in investing in the development of their staff. Training is provided for the job you have, and the job you want. 4pm finish on Fridays! Therefore, you will be joining a nice business with nice people and an engaged and inspirational management team. It is a small but growing business where people know each other.All sounds good so far, right? So, what about the experience needed and qualifications and personal attributes? Requirements: MSP background Network, switching and routing (for example, must be able to install and maintain cisco networks without supervision) 2nd and 3rd line support capabilities Server experience including Windows server operating system. Office 365 and G-suite (education desirable) Root cause analysis Citrix (desirable) Project orientated as there will be a number of projects to lead on Finding opportunities for new technology Oh, and above all someone that can speak to people as well as a computer!
1st/2nd Line Support Engineer My client, a Manufacturing company are looking for a 1st/2nd Line Support Engineer to welcome to their team based in Wellingborough. You will be tackling both 1st & 2nd Line tickets and occasionally travelling out to sites to provide in-person support. Location: Wellingborough Salary: up to £32,000 Key Responsibilities: Office 365 administration involving password resets, user licensing Mobile Device Management via Intune. Troubleshooting and fixing Printers Implementing a brand-new ERP System Technologies: Azure Windows Server Windows OS Office 365 Sharepoint Intune Networking Firewalls If this sounds like it could be for you, then please APPLY NOW or send your CV directly to Charles Roscoe at Allegiance Technology! Locations: Rothwell, Rushton, Desborough, Corby, Geddington, Burton Latimer, Thrapston, Wellingborough, Finedon, Market Harborough, Northampton, Rushden Key Words: 1st Line, First Line, 2nd Line, Second Line, IT Technician, ICT Technician, IT Engineer, IT Support Analyst, Service Desk Analyst, Helpdesk Analyst
Apr 18, 2024
Full time
1st/2nd Line Support Engineer My client, a Manufacturing company are looking for a 1st/2nd Line Support Engineer to welcome to their team based in Wellingborough. You will be tackling both 1st & 2nd Line tickets and occasionally travelling out to sites to provide in-person support. Location: Wellingborough Salary: up to £32,000 Key Responsibilities: Office 365 administration involving password resets, user licensing Mobile Device Management via Intune. Troubleshooting and fixing Printers Implementing a brand-new ERP System Technologies: Azure Windows Server Windows OS Office 365 Sharepoint Intune Networking Firewalls If this sounds like it could be for you, then please APPLY NOW or send your CV directly to Charles Roscoe at Allegiance Technology! Locations: Rothwell, Rushton, Desborough, Corby, Geddington, Burton Latimer, Thrapston, Wellingborough, Finedon, Market Harborough, Northampton, Rushden Key Words: 1st Line, First Line, 2nd Line, Second Line, IT Technician, ICT Technician, IT Engineer, IT Support Analyst, Service Desk Analyst, Helpdesk Analyst
IT Infrastructure Engineer My client, a Manufacturing company are looking for an experienced Infrastructure Engineer to join their team and maintain the companies IT Infrastructure responsible for over 200 users! Whilst keeping on top of the Servers, Networks, Desktops and Telephones you will lead the way for future IT implementations and change. Role: IT Infrastructure Engineer Salary: up to £45,000 Location : Wellingborough Key Responsibilities: Leading incidents and requests to resolution. Plan and perform the design and installation of a brand-new ERP System. Monitor network performance and troubleshoot support, installations, deployment for servers, networks, desktop and telephony infrastructure. Conducting regular security audits and implementing robust measures to safeguard my clients data and systems against cyber threats. Manage and maintain my clients server infrastructure to provide optimal performance and uptime within applications. Technologies: Windows Server Windows OS Azure Intune Veeam VMWare Hyper V If this sounds like it could be for you, then please APPLY NOW or send your CV directly to Charles Roscoe at Allegiance Technology! Locations: Rothwell, Rushton, Desborough, Corby, Geddington, Burton Latimer, Thrapston, Wellingborough, Finedon, Market Harborough, Northampton, Rushden Key Words: IT Technician, ICT Technician, IT Engineer, IT Support Analyst, IT Field Engineer, Senior IT Technician, Infrastructure Engineer, Network Engineer, Senior IT Engineer
Apr 18, 2024
Full time
IT Infrastructure Engineer My client, a Manufacturing company are looking for an experienced Infrastructure Engineer to join their team and maintain the companies IT Infrastructure responsible for over 200 users! Whilst keeping on top of the Servers, Networks, Desktops and Telephones you will lead the way for future IT implementations and change. Role: IT Infrastructure Engineer Salary: up to £45,000 Location : Wellingborough Key Responsibilities: Leading incidents and requests to resolution. Plan and perform the design and installation of a brand-new ERP System. Monitor network performance and troubleshoot support, installations, deployment for servers, networks, desktop and telephony infrastructure. Conducting regular security audits and implementing robust measures to safeguard my clients data and systems against cyber threats. Manage and maintain my clients server infrastructure to provide optimal performance and uptime within applications. Technologies: Windows Server Windows OS Azure Intune Veeam VMWare Hyper V If this sounds like it could be for you, then please APPLY NOW or send your CV directly to Charles Roscoe at Allegiance Technology! Locations: Rothwell, Rushton, Desborough, Corby, Geddington, Burton Latimer, Thrapston, Wellingborough, Finedon, Market Harborough, Northampton, Rushden Key Words: IT Technician, ICT Technician, IT Engineer, IT Support Analyst, IT Field Engineer, Senior IT Technician, Infrastructure Engineer, Network Engineer, Senior IT Engineer
An exciting opportunity has arisen for an IT Support engineer to join my client in West Sussex. This role will see you working within a small team where you will take responsibility for ensuring the reliability of IT systems and direct the support team in their day-to-day tasks. Responsibilities: Support a wide range of services including, network devices, security, data protection, Office 365, print management, mobile device management etc. Ensure that team members follow the agreed ticket escalation protocol Ensure fair distribution of helpdesk tickets and related tasks, and escalate as necessary to the ICT Services Coordinator Facilitate the installation and maintenance of software and hardware Oversee the database of users, network access rights, and Group Policy and Active Directory Required experience: 1st - 2nd line support across a variety of tech including: Windows and Apple OS Office 365 It would be ideal if you had experience working with the following: Active directory, DHCP, DNS, Group policy etc. Mobile Device management Networking The salary for the role is up to £40k + benefits. The location for this role is commutable from Chichester, Petersfield, Bognor Regis, Horsham, Worthing and the surrounding areas. To apply for the role, please respond to this advert or email Related terms: 1st line support, 2nd line support, support technician, technical support engineer. First line support, second line support. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Apr 18, 2024
Full time
An exciting opportunity has arisen for an IT Support engineer to join my client in West Sussex. This role will see you working within a small team where you will take responsibility for ensuring the reliability of IT systems and direct the support team in their day-to-day tasks. Responsibilities: Support a wide range of services including, network devices, security, data protection, Office 365, print management, mobile device management etc. Ensure that team members follow the agreed ticket escalation protocol Ensure fair distribution of helpdesk tickets and related tasks, and escalate as necessary to the ICT Services Coordinator Facilitate the installation and maintenance of software and hardware Oversee the database of users, network access rights, and Group Policy and Active Directory Required experience: 1st - 2nd line support across a variety of tech including: Windows and Apple OS Office 365 It would be ideal if you had experience working with the following: Active directory, DHCP, DNS, Group policy etc. Mobile Device management Networking The salary for the role is up to £40k + benefits. The location for this role is commutable from Chichester, Petersfield, Bognor Regis, Horsham, Worthing and the surrounding areas. To apply for the role, please respond to this advert or email Related terms: 1st line support, 2nd line support, support technician, technical support engineer. First line support, second line support. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
1st Line Support Engineer My client, an award-winning Managed Service Provider based in Cambridgeshire, is looking for a 1st Line Support Engineer to join their team! This role offers an exciting opportunity to work in a friendly, but challenging, environment whereby you will be highly appreciated. Location: Cambridge Salary: Up to £25,000 Working hours: Between 10am-6pm Responsibilities: Providing excellent customer experience, through issue resolution, and friendly customer service Answering and logging incoming call and chat support requests Maintaining detailed, accurate notes and time records Troubleshooting and resolving technical issues until resolution or escalation Referencing and updating client documentation and user guides Liaising with 3rd party software vendors Escalate incidents and service requests to 2nd line support where necessary Key skills: Windows Server & Desktop Office 365 administration and troubleshooting Familiarity with Active Directory, user management, and group policies. Networking experience If you are a skilled Service Desk Engineer seeking an opportunity to make a meaningful impact while advancing your career in the dynamic realm of Managed Service Providers, please apply with an up-to-date copy of your CV! Key skills: IT Support, IT Technician, IT Engineer, 1st Line, First Line, Support Engineer, IT Analyst Location: Cambridgeshire, Cambridge, Huntingdon, St Ives, March, Corby, Ounde, Peterborough, Stanford, Wellingborough, Sawtry, St Neots
Apr 18, 2024
Full time
1st Line Support Engineer My client, an award-winning Managed Service Provider based in Cambridgeshire, is looking for a 1st Line Support Engineer to join their team! This role offers an exciting opportunity to work in a friendly, but challenging, environment whereby you will be highly appreciated. Location: Cambridge Salary: Up to £25,000 Working hours: Between 10am-6pm Responsibilities: Providing excellent customer experience, through issue resolution, and friendly customer service Answering and logging incoming call and chat support requests Maintaining detailed, accurate notes and time records Troubleshooting and resolving technical issues until resolution or escalation Referencing and updating client documentation and user guides Liaising with 3rd party software vendors Escalate incidents and service requests to 2nd line support where necessary Key skills: Windows Server & Desktop Office 365 administration and troubleshooting Familiarity with Active Directory, user management, and group policies. Networking experience If you are a skilled Service Desk Engineer seeking an opportunity to make a meaningful impact while advancing your career in the dynamic realm of Managed Service Providers, please apply with an up-to-date copy of your CV! Key skills: IT Support, IT Technician, IT Engineer, 1st Line, First Line, Support Engineer, IT Analyst Location: Cambridgeshire, Cambridge, Huntingdon, St Ives, March, Corby, Ounde, Peterborough, Stanford, Wellingborough, Sawtry, St Neots
IT Infrastructure Engineer My client, a Manufacturing company are looking for an experienced Infrastructure Engineer to join their team and maintain the companies IT Infrastructure responsible for over 200 users! Whilst keeping on top of the Servers, Networks, Desktops and Telephones you will lead the way for future IT implementations and change. Role: IT Infrastructure Engineer Salary: up to 45,000 Location : Wellingborough Key Responsibilities: Leading incidents and requests to resolution. Plan and perform the design and installation of a brand-new ERP System. Monitor network performance and troubleshoot support, installations, deployment for servers, networks, desktop and telephony infrastructure. Conducting regular security audits and implementing robust measures to safeguard my clients data and systems against cyber threats. Manage and maintain my clients server infrastructure to provide optimal performance and uptime within applications. Technologies: Windows Server Windows OS Azure Intune Veeam VMWare Hyper V If this sounds like it could be for you, then please APPLY NOW or send your CV directly to Charles Roscoe at Allegiance Technology! Locations: Rothwell, Rushton, Desborough, Corby, Geddington, Burton Latimer, Thrapston, Wellingborough, Finedon, Market Harborough, Northampton, Rushden Key Words: IT Technician, ICT Technician, IT Engineer, IT Support Analyst, IT Field Engineer, Senior IT Technician, Infrastructure Engineer, Network Engineer, Senior IT Engineer
Apr 18, 2024
Full time
IT Infrastructure Engineer My client, a Manufacturing company are looking for an experienced Infrastructure Engineer to join their team and maintain the companies IT Infrastructure responsible for over 200 users! Whilst keeping on top of the Servers, Networks, Desktops and Telephones you will lead the way for future IT implementations and change. Role: IT Infrastructure Engineer Salary: up to 45,000 Location : Wellingborough Key Responsibilities: Leading incidents and requests to resolution. Plan and perform the design and installation of a brand-new ERP System. Monitor network performance and troubleshoot support, installations, deployment for servers, networks, desktop and telephony infrastructure. Conducting regular security audits and implementing robust measures to safeguard my clients data and systems against cyber threats. Manage and maintain my clients server infrastructure to provide optimal performance and uptime within applications. Technologies: Windows Server Windows OS Azure Intune Veeam VMWare Hyper V If this sounds like it could be for you, then please APPLY NOW or send your CV directly to Charles Roscoe at Allegiance Technology! Locations: Rothwell, Rushton, Desborough, Corby, Geddington, Burton Latimer, Thrapston, Wellingborough, Finedon, Market Harborough, Northampton, Rushden Key Words: IT Technician, ICT Technician, IT Engineer, IT Support Analyst, IT Field Engineer, Senior IT Technician, Infrastructure Engineer, Network Engineer, Senior IT Engineer
1st/2nd Line Support Engineer My client, a Manufacturing company are looking for a 1st/2nd Line Support Engineer to welcome to their team based in Wellingborough. You will be tackling both 1st & 2nd Line tickets and occasionally travelling out to sites to provide in-person support. Location: Wellingborough Salary: up to 32,000 Key Responsibilities: Office 365 administration involving password resets, user licensing Mobile Device Management via Intune. Troubleshooting and fixing Printers Implementing a brand-new ERP System Technologies: Azure Windows Server Windows OS Office 365 Sharepoint Intune Networking Firewalls If this sounds like it could be for you, then please APPLY NOW or send your CV directly to Charles Roscoe at Allegiance Technology! Locations: Rothwell, Rushton, Desborough, Corby, Geddington, Burton Latimer, Thrapston, Wellingborough, Finedon, Market Harborough, Northampton, Rushden Key Words: 1st Line, First Line, 2nd Line, Second Line, IT Technician, ICT Technician, IT Engineer, IT Support Analyst, Service Desk Analyst, Helpdesk Analyst
Apr 18, 2024
Full time
1st/2nd Line Support Engineer My client, a Manufacturing company are looking for a 1st/2nd Line Support Engineer to welcome to their team based in Wellingborough. You will be tackling both 1st & 2nd Line tickets and occasionally travelling out to sites to provide in-person support. Location: Wellingborough Salary: up to 32,000 Key Responsibilities: Office 365 administration involving password resets, user licensing Mobile Device Management via Intune. Troubleshooting and fixing Printers Implementing a brand-new ERP System Technologies: Azure Windows Server Windows OS Office 365 Sharepoint Intune Networking Firewalls If this sounds like it could be for you, then please APPLY NOW or send your CV directly to Charles Roscoe at Allegiance Technology! Locations: Rothwell, Rushton, Desborough, Corby, Geddington, Burton Latimer, Thrapston, Wellingborough, Finedon, Market Harborough, Northampton, Rushden Key Words: 1st Line, First Line, 2nd Line, Second Line, IT Technician, ICT Technician, IT Engineer, IT Support Analyst, Service Desk Analyst, Helpdesk Analyst
Data Centre Technician £28000 - £32000 Hendon Must Haves/Additional Information Copper Cabling Fibre Cabling Customer Service Focused Flexible Team Player For the first 8 weeks of employment, they will be working in Farnborough as training - ideally would have a Driving License as a means of travelling to the different location. Experienced in data cabling and flexible to travel to other data centres if required. will be predominantly based at the Farnborough Site and would have to live within a 30-40-minute commute of that area and you will need to be eligible to undertake SC clearance. On call - 5% of salary as an annual bonus, will be required one in every 5 weeks. Working Hours: Monday-Friday, rotating shifts, early shift 0600-14:30, middle shift 10:00-18:30, late shift 14:30-23:00 Description Overall purpose of the job: Responsible for providing customer support to our large and diverse client base ensuring Service Levels are maintained and the ticketing system is fully up to date. Key responsibilities for this job: Installation of server, network and storage hardware with associated cabling/patching Perform cabling/patching duties of both copper and fibre for a variety of different client requirements Decommission hardware and prepare for shipping whilst coordinating with third party couriers Perform various remote hands duties within Data Centers which include power cycling equipment, replacing failed hardware components, re-seating network cards and testing cabling Perform regular checks for network activity, firewall status and display errors through LED alerts or system monitoring tools Perform audit work for clients cabling and hardware and produce supporting documentation Work closely with both internal and external client teams to assist in diagnosis and resolution of incidents across a range of technologies Act as an access host for visitors of our clients to their Data Centre's Maintain a professional and disciplined approach at all times when working within client Data Centre's Uphold adherence to ISO 9001, ISO 27001, ISO 20000 & ITIL standards and best practices Manage and process Access, Remote hands and delivery tickets for co-location clients and internal works Show competency with local policies and procedures of our third-party Data Centre providers Ensure Data Centre's are in a clean and presentable manor at all times Gain understanding of basic support functions within the Data Centre with a view to progress into other roles within the Data Centre and the wider business Participate in 24x7x365 on call Rota to provide support for client access at Data Centre's, Client Migrations, Smart Hands Requests, Installation works for Managed Hosted clients, Scheduled maintenances/upgrades for Managed Hosting and Infrastructure upgrades, Circuit Down/Faults and any other works deemed Out Of Hours Internally or by our Clients Skills and experience required: Must meet SC and BPSS security clearance vetting and approval requirements Previous experience in a similar role would be advantageous but not essential Ability to work well under pressure whilst maintaining attention to detail and being able to make informed decisions Well organized and self-motivated with the ability to work alone and as part of team Excellent written and verbal communication skills Full UK Driving License and personal car is essential for this position Logical in your approach to troubleshooting, problem solving and fault diagnosis Ability to take ownership of issues and following through to resolution Willingness to learn with friendly, professional and flexible attitude
Apr 18, 2024
Full time
Data Centre Technician £28000 - £32000 Hendon Must Haves/Additional Information Copper Cabling Fibre Cabling Customer Service Focused Flexible Team Player For the first 8 weeks of employment, they will be working in Farnborough as training - ideally would have a Driving License as a means of travelling to the different location. Experienced in data cabling and flexible to travel to other data centres if required. will be predominantly based at the Farnborough Site and would have to live within a 30-40-minute commute of that area and you will need to be eligible to undertake SC clearance. On call - 5% of salary as an annual bonus, will be required one in every 5 weeks. Working Hours: Monday-Friday, rotating shifts, early shift 0600-14:30, middle shift 10:00-18:30, late shift 14:30-23:00 Description Overall purpose of the job: Responsible for providing customer support to our large and diverse client base ensuring Service Levels are maintained and the ticketing system is fully up to date. Key responsibilities for this job: Installation of server, network and storage hardware with associated cabling/patching Perform cabling/patching duties of both copper and fibre for a variety of different client requirements Decommission hardware and prepare for shipping whilst coordinating with third party couriers Perform various remote hands duties within Data Centers which include power cycling equipment, replacing failed hardware components, re-seating network cards and testing cabling Perform regular checks for network activity, firewall status and display errors through LED alerts or system monitoring tools Perform audit work for clients cabling and hardware and produce supporting documentation Work closely with both internal and external client teams to assist in diagnosis and resolution of incidents across a range of technologies Act as an access host for visitors of our clients to their Data Centre's Maintain a professional and disciplined approach at all times when working within client Data Centre's Uphold adherence to ISO 9001, ISO 27001, ISO 20000 & ITIL standards and best practices Manage and process Access, Remote hands and delivery tickets for co-location clients and internal works Show competency with local policies and procedures of our third-party Data Centre providers Ensure Data Centre's are in a clean and presentable manor at all times Gain understanding of basic support functions within the Data Centre with a view to progress into other roles within the Data Centre and the wider business Participate in 24x7x365 on call Rota to provide support for client access at Data Centre's, Client Migrations, Smart Hands Requests, Installation works for Managed Hosted clients, Scheduled maintenances/upgrades for Managed Hosting and Infrastructure upgrades, Circuit Down/Faults and any other works deemed Out Of Hours Internally or by our Clients Skills and experience required: Must meet SC and BPSS security clearance vetting and approval requirements Previous experience in a similar role would be advantageous but not essential Ability to work well under pressure whilst maintaining attention to detail and being able to make informed decisions Well organized and self-motivated with the ability to work alone and as part of team Excellent written and verbal communication skills Full UK Driving License and personal car is essential for this position Logical in your approach to troubleshooting, problem solving and fault diagnosis Ability to take ownership of issues and following through to resolution Willingness to learn with friendly, professional and flexible attitude
Trust Payments have an exciting opportunity for an IT Technician to join the team. Location: Bangor, Wales Salary: Competitive + Benefits Job Type: Permanent, Full-Time About Us: Trust Payments is a global unified payment technology group that was formed in 2019 combining technology and financial services into an omnichannel solution. The new business model has enabled Trust Payments to establish itself as a leading Fintech Payments group. IT Technician This Role: - Working as part of the IT Helpdesk team who are the first line IT support for Trust Payments staff seeking assistance using and accessing the company s IT systems and services - Overseeing the installation and configuration of computer hardware and software within the company, and the configuration of user accounts - Assistance and maintenance of mobile and desk telephony systems - Assistance and maintenance of Audio Visual equipment, meeting room equipment, and collaborative work tools IT Technician Key Responsibilities: - Serve as First Line Support for staff seeking technical assistance for all IT issues raised via the Zendesk ticketing system, over the phone, and in person - Diagnose hardware and software faults, document discoveries and interactions within the ticketing system, and escalate issues to 2nd and 3rd line assistance as needed - Troubleshoot and repair computer systems, hardware, and peripherals. Liaising with third party suppliers for supply and support of equipment under warranty - Undertake user account management tasks, onboarding and offboarding of staff, and maintain records of permissions granted or revoked - Install and configure laptops and desktops for deployment to end users - Maintain an accurate inventory record of hardware and user permissions - Server room organisation and maintenance work (server rack mounting, UPS installation, network and power cable runs) - Generator and/or air conditioning unit monitoring and testing - Create and maintain technical and non-technical instructional articles hosted on the company self-help portal - Comply with all legislation and codes of practice appropriate to the role - Comply with the Health and Safety at work Act (1974) and relevant directives in all activities - Compliance on all relevant aspects of the GDPR as appropriate to the role IT Technician Experience & Qualifications: - Able to work on your own as well as part of a team - Ability to lift and/or move up to 10 kilograms - Valid UK passport Experience needed in: - IT Support and/or Customer Service role, awareness the challenges of maintaining a good workspace environment - Assisting and maintaining all aspects of Laptops, Monitors, Mobile Phones, and general desktop equipment - Using Microsoft 365 Admin Centre for user account management - Installing/troubleshooting Microsoft Windows 11 and Microsoft Office packages - Using a customer service ticketing tool, such as Zendesk - Writing training materials, undertake direct training and guidance of users on the use of IT equipment Advantageous to have experience in any of the following: - Experience with Switches, Servers, Wi-Fi, and Audio-Visual equipment - Experience using Atlassian suite (Jira and Confluence) - Experience with access issues to AWS - Experience using ePOS equipment - Entry level IT qualifications - Apple MacOS experience IT Technician Benefits: - Opportunity to be part of a rapidly scaling and market-leading Fintech business - Health and Wellbeing ethos including regular wellness sessions, fitness and nutrition and other events as well as internally qualified mental health first aiders - Family-friendly enhanced benefits/policies - Pension, Healthcare, Life Assurance - Social events and team building We acknowledge the value that a diverse and inclusive working environment brings to Trust Payments. We celebrate the differences that people can bring through their cultures, backgrounds, and perspectives. We are dedicated to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic. During the recruitment process we welcome you to inform us confidentially of any special adjustments required to participate fully in our recruitment experience. To submit your CV for this exciting IT Technician opportunity, please click Apply now!
Apr 18, 2024
Full time
Trust Payments have an exciting opportunity for an IT Technician to join the team. Location: Bangor, Wales Salary: Competitive + Benefits Job Type: Permanent, Full-Time About Us: Trust Payments is a global unified payment technology group that was formed in 2019 combining technology and financial services into an omnichannel solution. The new business model has enabled Trust Payments to establish itself as a leading Fintech Payments group. IT Technician This Role: - Working as part of the IT Helpdesk team who are the first line IT support for Trust Payments staff seeking assistance using and accessing the company s IT systems and services - Overseeing the installation and configuration of computer hardware and software within the company, and the configuration of user accounts - Assistance and maintenance of mobile and desk telephony systems - Assistance and maintenance of Audio Visual equipment, meeting room equipment, and collaborative work tools IT Technician Key Responsibilities: - Serve as First Line Support for staff seeking technical assistance for all IT issues raised via the Zendesk ticketing system, over the phone, and in person - Diagnose hardware and software faults, document discoveries and interactions within the ticketing system, and escalate issues to 2nd and 3rd line assistance as needed - Troubleshoot and repair computer systems, hardware, and peripherals. Liaising with third party suppliers for supply and support of equipment under warranty - Undertake user account management tasks, onboarding and offboarding of staff, and maintain records of permissions granted or revoked - Install and configure laptops and desktops for deployment to end users - Maintain an accurate inventory record of hardware and user permissions - Server room organisation and maintenance work (server rack mounting, UPS installation, network and power cable runs) - Generator and/or air conditioning unit monitoring and testing - Create and maintain technical and non-technical instructional articles hosted on the company self-help portal - Comply with all legislation and codes of practice appropriate to the role - Comply with the Health and Safety at work Act (1974) and relevant directives in all activities - Compliance on all relevant aspects of the GDPR as appropriate to the role IT Technician Experience & Qualifications: - Able to work on your own as well as part of a team - Ability to lift and/or move up to 10 kilograms - Valid UK passport Experience needed in: - IT Support and/or Customer Service role, awareness the challenges of maintaining a good workspace environment - Assisting and maintaining all aspects of Laptops, Monitors, Mobile Phones, and general desktop equipment - Using Microsoft 365 Admin Centre for user account management - Installing/troubleshooting Microsoft Windows 11 and Microsoft Office packages - Using a customer service ticketing tool, such as Zendesk - Writing training materials, undertake direct training and guidance of users on the use of IT equipment Advantageous to have experience in any of the following: - Experience with Switches, Servers, Wi-Fi, and Audio-Visual equipment - Experience using Atlassian suite (Jira and Confluence) - Experience with access issues to AWS - Experience using ePOS equipment - Entry level IT qualifications - Apple MacOS experience IT Technician Benefits: - Opportunity to be part of a rapidly scaling and market-leading Fintech business - Health and Wellbeing ethos including regular wellness sessions, fitness and nutrition and other events as well as internally qualified mental health first aiders - Family-friendly enhanced benefits/policies - Pension, Healthcare, Life Assurance - Social events and team building We acknowledge the value that a diverse and inclusive working environment brings to Trust Payments. We celebrate the differences that people can bring through their cultures, backgrounds, and perspectives. We are dedicated to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic. During the recruitment process we welcome you to inform us confidentially of any special adjustments required to participate fully in our recruitment experience. To submit your CV for this exciting IT Technician opportunity, please click Apply now!
IT Support Engineer - Up to 30k - Birmingham City Centre Role: IT Support Engineer Location: Birmingham City Centre Salary: Up to 30k Benefits: Competitive Salary 25 days Holiday + bank 2 days from home a week Company Car Birthday gifts and day off Company trips away Are you looking to advance your IT career? Fed up with limited progression opportunities and feeling stuck in first-line support? This opening provides seasoned IT support engineers exposure to technologies and infrastructures that can significantly enrich their skill set. The company is seeking a dynamic addition to their service desk team. If you have over three years of experience in the IT industry and aspire to elevate not only your career but also your financial prospects, then this opportunity is tailor-made for you. You are an ideal candidate for this role if you have: Over three years of IT experience Proficiency in Windows OS, Office 365, Active Directory, Azure, and VMware/Hyper-V Key Skills required: Active Directory and Group Policy Windows Servers Virtual Machines Office 365 and Exchange Servers Networking fundamentals including DNS, DHCP, and TCP/IP Cloud Technologies such as Azure and AWS Possession of a Full UK Driving License If you're excited about joining a dynamic, industry-leading organization committed to advancing your career and sponsoring your certifications, don't hesitate to apply for this role promptly. Reach out to me via email at connor com to express your interest. 1st Line Support, 2nd Line Support, 3rd Line Support, AD, Office 365, Windows OS, macOS, Hardware, Hyper-V, Citrix, Servers, Networking, Security, VMware, Technician, Support Engineer, Service Desk In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 18, 2024
Full time
IT Support Engineer - Up to 30k - Birmingham City Centre Role: IT Support Engineer Location: Birmingham City Centre Salary: Up to 30k Benefits: Competitive Salary 25 days Holiday + bank 2 days from home a week Company Car Birthday gifts and day off Company trips away Are you looking to advance your IT career? Fed up with limited progression opportunities and feeling stuck in first-line support? This opening provides seasoned IT support engineers exposure to technologies and infrastructures that can significantly enrich their skill set. The company is seeking a dynamic addition to their service desk team. If you have over three years of experience in the IT industry and aspire to elevate not only your career but also your financial prospects, then this opportunity is tailor-made for you. You are an ideal candidate for this role if you have: Over three years of IT experience Proficiency in Windows OS, Office 365, Active Directory, Azure, and VMware/Hyper-V Key Skills required: Active Directory and Group Policy Windows Servers Virtual Machines Office 365 and Exchange Servers Networking fundamentals including DNS, DHCP, and TCP/IP Cloud Technologies such as Azure and AWS Possession of a Full UK Driving License If you're excited about joining a dynamic, industry-leading organization committed to advancing your career and sponsoring your certifications, don't hesitate to apply for this role promptly. Reach out to me via email at connor com to express your interest. 1st Line Support, 2nd Line Support, 3rd Line Support, AD, Office 365, Windows OS, macOS, Hardware, Hyper-V, Citrix, Servers, Networking, Security, VMware, Technician, Support Engineer, Service Desk In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Scout Recruiting is now working with a business, local to Stamford, to recruit for an IT Desktop Support/Technician/Administrator. You will play a critical role in providing technical assistance and support to end-users within the organisation ensuring they can work efficiently and effectively with minimal disruptions. Your primary responsibility will be to ensure the smooth operation of computer systems, software, and hardware by resolving technical issues and providing timely support. You will be the first point of contact for all IT related inquiries and will be responsible for troubleshooting, diagnosing, and resolving a wide range of technical problems. This is a permanent Monday to Friday full time role. Salary up to £25,000 with additional non salaried benefits on top. Supporting employees based within the UK Office and overseas, working closely with the IT Team in the American HQ. With the support of the onsite IT Manager, you will be required to resolve internal issues via phone, email, and remote support. Key Responsibilities Resolving End User Issues Setting up new computers Creating new users Resetting passwords Tracking Issues Desk-side Support Documentation Helpdesk Ticketing using Dell KACE System Hardware Setup & Breakdown Imaging Computers Software Installation Key Skills IT Support desk/First Tier Support experience Good IT qualifications Background troubleshooting Windows 10 / 11 Desktop Operating systems Basic networking (TCP/IP, DNS, routers, switches, firewalls, VPN, Wireless technologies) knowledge Can confidently fix hardware breaks. Hyper-V/VM Ware understanding Strong problem solving skills Great customer service skillset Short listing will start week immediately.This role is ideal if you live in the location of Stamford, Bourne, Grantham, South Witham, Peterborough, Colsterworth, Melton Mowbray, Oakham and the surrounding areas.
Apr 18, 2024
Full time
Scout Recruiting is now working with a business, local to Stamford, to recruit for an IT Desktop Support/Technician/Administrator. You will play a critical role in providing technical assistance and support to end-users within the organisation ensuring they can work efficiently and effectively with minimal disruptions. Your primary responsibility will be to ensure the smooth operation of computer systems, software, and hardware by resolving technical issues and providing timely support. You will be the first point of contact for all IT related inquiries and will be responsible for troubleshooting, diagnosing, and resolving a wide range of technical problems. This is a permanent Monday to Friday full time role. Salary up to £25,000 with additional non salaried benefits on top. Supporting employees based within the UK Office and overseas, working closely with the IT Team in the American HQ. With the support of the onsite IT Manager, you will be required to resolve internal issues via phone, email, and remote support. Key Responsibilities Resolving End User Issues Setting up new computers Creating new users Resetting passwords Tracking Issues Desk-side Support Documentation Helpdesk Ticketing using Dell KACE System Hardware Setup & Breakdown Imaging Computers Software Installation Key Skills IT Support desk/First Tier Support experience Good IT qualifications Background troubleshooting Windows 10 / 11 Desktop Operating systems Basic networking (TCP/IP, DNS, routers, switches, firewalls, VPN, Wireless technologies) knowledge Can confidently fix hardware breaks. Hyper-V/VM Ware understanding Strong problem solving skills Great customer service skillset Short listing will start week immediately.This role is ideal if you live in the location of Stamford, Bourne, Grantham, South Witham, Peterborough, Colsterworth, Melton Mowbray, Oakham and the surrounding areas.