Role Summary
Be at the forefront of ICT improvements and transformation within the Fire & Rescue Service (AF&RS). We are seeking a visionary leader to shape our future ICT and digital strategy, make further improvements to our infrastructure and ensure our ICT systems are resilient, reliable, and accessible to all staff 24/7.
This is a new role leading the development of an integrated ICT strategy and technology roadmap and overseeing the delivery of technology initiatives. This business-critical position will require you to work effectively with key stakeholders to create and implement an ICT strategy which aligns with our organisational goals and ambitions, ensures the integration and enhancement of our systems and improved user experience.
This role will require an ambitious, forward-thinking individual who has the technical knowledge, drive and passion to make a big difference. You will have a unique opportunity to make the role your own and bring your experience, ideas, influencing skills and technical expertise to our organisation. With challenging budgets, a creative and innovative approach is key, as is the exploration of potential funding sources.
Some of the things you’ll be doing
Strategic Leadership : Drive continuous improvement, culture change, and effective performance management. Act as the advocate for AF&RS’s digital vision, engaging leadership and representing AF&RS in local and national digital forums.
Expert Consultation : Offer expert guidance on ICT matters to senior stakeholders and the Fire Authority, enabling discussions on modern ICT and digital technology.
System Management : Ensure the efficiency, reliability, security, and cost-effectiveness of ICT systems and technology. Oversee external IT helpdesk providers and business continuity plans.
Infrastructure Enhancement : Drive continual improvements to the ICT infrastructure to ensure a solid foundation and enhanced user experience. Collaborate with stakeholders to define and implement improvements, presenting robust business cases for investment.
Digital Horizon-Scanning : Stay updated on digital developments and evaluate new technologies potential benefits, risks, and affordability aligned with the ICT strategy.
Strategy Development : Lead the creation and implementation of AF&RS’s cohesive ICT and Digital Strategy, fostering innovative and integrated improvements.
Project Oversight : Oversee the successful delivery of all ICT, digital, and systems projects. Establish governance structures, aligning with the ICT strategy and legal compliance.
Change Management : Implement efficient change processes, improving service quality and business continuity while minimising disruption.
Risk Management: Proactively assess and monitor ICT-related risks across AF&RS, implementing effective controls and mitigations.
Resource Optimisation : Develop an appropriate ICT organisational structure, optimising internal and external resources to ensure delivery and an integrated approach.
Team Leadership : Provide training and mentoring to internal ICT staff, fostering a responsive and agile cross-functional team.
Stakeholder Engagement: Liaise with stakeholders across AF&RS, building strong internal networks to maximise technology benefits.
Policy Implementation : Develop and implement up-to-date ICT policies ensuring robust controls across AF&RS. Liaise with internal data protection teams, ensuring ICT developments are compliant with relevant information legislation. Act as the Deputy Senior Risk Owner ensuring high-quality governance standards and compliance.
Training Alignment : Identify and evaluate ICT training aligned with the ICT strategy and budget requirements.
Budget Management : Manage ICT budgets aligned with the ICT strategy, forecasting and reviewing budgetary arrangements and exploring potential funding opportunities.
What we’ll need from you:
Essential:
Proven experience in senior ICT leadership role, driving digital transformation and strategy (ideally within the emergency services or public sector – but not essential).
Demonstrable experience in design, sourcing, transition, delivery and implementation of new technology and data capabilities.
Excellent up-to-date technical knowledge of ICT and the technology landscape.
Extensive knowledge of digital, data and technology regulations and best practice methodologies (e.g. ITIL, ISO) and performance benchmarking. You will also maintain up-to-date technical knowledge of ICT and the technology landscape.
Significant experience of leading and managing high performing teams (via direct or matrix management).
Proven experience of strategic service planning, business processes, developing, leading, and implementing IT/ICT strategies and change programs.
Experience of successfully managing high quality business-as-usual (BAU) ICT, while also inspiring, leading, and driving innovative solutions.
Proven experience of proactively managing business continuity and cyber security arrangements.
Significant experience of dealing with vendors and third parties including experience of procuring, negotiating, and robustly managing business-critical service contractors.
Degree level education, or equivalent, in business, computer science or a related field of study, or proven relevant business experience.
Professional ICT qualifications (such as ITIL or accredited status such as Chartered IT Professional CITP), or equivalent through a combination of proven relevant training, experience and evidenced continuing professional development.
Highly effective communication and influencing skills across the full breadth of written, verbal, presentation, and digital media. You will be able to engage, advise and explain technical matters in a non-technical way.
Adaptable, inclusive, and values-based leadership and people management skills.
Relationship building and collaboration skills with the ability to influence strategic thinking and approaches to complex service issues.
Strong analytical, research, numerical and decision-making skills, to deal with complex service delivery.
Ability to manage and prioritise high workloads, with pressing and conflicting deadlines.
Desirable:
Comprehensive budget-creation and budget-management experience including identifying and evaluating opportunities, negotiation, and delivering efficiencies.
Experience of working in a climate of transformation and/or continuous improvement and supporting others in uncertain times.
Experience of working for an emergency service or local authority.
Experience of Information and Data Governance and/or of being a Senior Risk Information Officer (SIRO) or Deputy SIRO.
Experience of portfolio and project management methodologies and tailoring these for significant ICT projects and organisational context.
Proven ICT risk management experience.
High level of political awareness and acuity to interact with senior stakeholders and elected Members.
Foundation or Practitioner level qualification in programme or project management.
What you can expect in return
27 days annual holiday (plus public holidays) rising to 31 days after 5 years, and 32 after 10 years of service
Local Government Pension - Defined Benefit Scheme
Flexible and hybrid working
Electric Vehicle Salary Sacrifice Scheme
Cycle to Work scheme
Welfare and Wellbeing services
Staff Engagement Groups
Access to a Medical Intervention Scheme which can support staff to access private medical assessments and treatments
Access to Blue Light card with offers online and high street discounts
Use of the multi-gym, sports hall, restaurant, free parking, and beautiful open surroundings at our Headquarters in Portishead
Please note - as this post is based at our Headquarters which we share with Avon & Somerset Police, the successful applicant will be required to undergo a security clearance check & DBS check.
Further Information
If you would like to have an informal conversation with the hiring manager for this role please contact recruitment@avonfire.gov.uk to request this.
How to apply: The full job description can be found on our careers pages: Head of ICT | Yes You Can! The Avon Fire & Rescue Service Job . Once you have read the job description please submit a tailored CV demonstrating how your skills and experience match the requirements of the role.
Late applications will not be accepted. Please quote job reference number 1023 [JD number] on any communications. Thank you.
Avon Fire & Rescue Service is committed to securing equality of opportunity. W e welcome applications from all members of our community who are currently under-represented at Avon Fire & Rescue Service, particularly women, Disabled people and members of ethnic minority communities.
Dec 20, 2023
Full time
Role Summary
Be at the forefront of ICT improvements and transformation within the Fire & Rescue Service (AF&RS). We are seeking a visionary leader to shape our future ICT and digital strategy, make further improvements to our infrastructure and ensure our ICT systems are resilient, reliable, and accessible to all staff 24/7.
This is a new role leading the development of an integrated ICT strategy and technology roadmap and overseeing the delivery of technology initiatives. This business-critical position will require you to work effectively with key stakeholders to create and implement an ICT strategy which aligns with our organisational goals and ambitions, ensures the integration and enhancement of our systems and improved user experience.
This role will require an ambitious, forward-thinking individual who has the technical knowledge, drive and passion to make a big difference. You will have a unique opportunity to make the role your own and bring your experience, ideas, influencing skills and technical expertise to our organisation. With challenging budgets, a creative and innovative approach is key, as is the exploration of potential funding sources.
Some of the things you’ll be doing
Strategic Leadership : Drive continuous improvement, culture change, and effective performance management. Act as the advocate for AF&RS’s digital vision, engaging leadership and representing AF&RS in local and national digital forums.
Expert Consultation : Offer expert guidance on ICT matters to senior stakeholders and the Fire Authority, enabling discussions on modern ICT and digital technology.
System Management : Ensure the efficiency, reliability, security, and cost-effectiveness of ICT systems and technology. Oversee external IT helpdesk providers and business continuity plans.
Infrastructure Enhancement : Drive continual improvements to the ICT infrastructure to ensure a solid foundation and enhanced user experience. Collaborate with stakeholders to define and implement improvements, presenting robust business cases for investment.
Digital Horizon-Scanning : Stay updated on digital developments and evaluate new technologies potential benefits, risks, and affordability aligned with the ICT strategy.
Strategy Development : Lead the creation and implementation of AF&RS’s cohesive ICT and Digital Strategy, fostering innovative and integrated improvements.
Project Oversight : Oversee the successful delivery of all ICT, digital, and systems projects. Establish governance structures, aligning with the ICT strategy and legal compliance.
Change Management : Implement efficient change processes, improving service quality and business continuity while minimising disruption.
Risk Management: Proactively assess and monitor ICT-related risks across AF&RS, implementing effective controls and mitigations.
Resource Optimisation : Develop an appropriate ICT organisational structure, optimising internal and external resources to ensure delivery and an integrated approach.
Team Leadership : Provide training and mentoring to internal ICT staff, fostering a responsive and agile cross-functional team.
Stakeholder Engagement: Liaise with stakeholders across AF&RS, building strong internal networks to maximise technology benefits.
Policy Implementation : Develop and implement up-to-date ICT policies ensuring robust controls across AF&RS. Liaise with internal data protection teams, ensuring ICT developments are compliant with relevant information legislation. Act as the Deputy Senior Risk Owner ensuring high-quality governance standards and compliance.
Training Alignment : Identify and evaluate ICT training aligned with the ICT strategy and budget requirements.
Budget Management : Manage ICT budgets aligned with the ICT strategy, forecasting and reviewing budgetary arrangements and exploring potential funding opportunities.
What we’ll need from you:
Essential:
Proven experience in senior ICT leadership role, driving digital transformation and strategy (ideally within the emergency services or public sector – but not essential).
Demonstrable experience in design, sourcing, transition, delivery and implementation of new technology and data capabilities.
Excellent up-to-date technical knowledge of ICT and the technology landscape.
Extensive knowledge of digital, data and technology regulations and best practice methodologies (e.g. ITIL, ISO) and performance benchmarking. You will also maintain up-to-date technical knowledge of ICT and the technology landscape.
Significant experience of leading and managing high performing teams (via direct or matrix management).
Proven experience of strategic service planning, business processes, developing, leading, and implementing IT/ICT strategies and change programs.
Experience of successfully managing high quality business-as-usual (BAU) ICT, while also inspiring, leading, and driving innovative solutions.
Proven experience of proactively managing business continuity and cyber security arrangements.
Significant experience of dealing with vendors and third parties including experience of procuring, negotiating, and robustly managing business-critical service contractors.
Degree level education, or equivalent, in business, computer science or a related field of study, or proven relevant business experience.
Professional ICT qualifications (such as ITIL or accredited status such as Chartered IT Professional CITP), or equivalent through a combination of proven relevant training, experience and evidenced continuing professional development.
Highly effective communication and influencing skills across the full breadth of written, verbal, presentation, and digital media. You will be able to engage, advise and explain technical matters in a non-technical way.
Adaptable, inclusive, and values-based leadership and people management skills.
Relationship building and collaboration skills with the ability to influence strategic thinking and approaches to complex service issues.
Strong analytical, research, numerical and decision-making skills, to deal with complex service delivery.
Ability to manage and prioritise high workloads, with pressing and conflicting deadlines.
Desirable:
Comprehensive budget-creation and budget-management experience including identifying and evaluating opportunities, negotiation, and delivering efficiencies.
Experience of working in a climate of transformation and/or continuous improvement and supporting others in uncertain times.
Experience of working for an emergency service or local authority.
Experience of Information and Data Governance and/or of being a Senior Risk Information Officer (SIRO) or Deputy SIRO.
Experience of portfolio and project management methodologies and tailoring these for significant ICT projects and organisational context.
Proven ICT risk management experience.
High level of political awareness and acuity to interact with senior stakeholders and elected Members.
Foundation or Practitioner level qualification in programme or project management.
What you can expect in return
27 days annual holiday (plus public holidays) rising to 31 days after 5 years, and 32 after 10 years of service
Local Government Pension - Defined Benefit Scheme
Flexible and hybrid working
Electric Vehicle Salary Sacrifice Scheme
Cycle to Work scheme
Welfare and Wellbeing services
Staff Engagement Groups
Access to a Medical Intervention Scheme which can support staff to access private medical assessments and treatments
Access to Blue Light card with offers online and high street discounts
Use of the multi-gym, sports hall, restaurant, free parking, and beautiful open surroundings at our Headquarters in Portishead
Please note - as this post is based at our Headquarters which we share with Avon & Somerset Police, the successful applicant will be required to undergo a security clearance check & DBS check.
Further Information
If you would like to have an informal conversation with the hiring manager for this role please contact recruitment@avonfire.gov.uk to request this.
How to apply: The full job description can be found on our careers pages: Head of ICT | Yes You Can! The Avon Fire & Rescue Service Job . Once you have read the job description please submit a tailored CV demonstrating how your skills and experience match the requirements of the role.
Late applications will not be accepted. Please quote job reference number 1023 [JD number] on any communications. Thank you.
Avon Fire & Rescue Service is committed to securing equality of opportunity. W e welcome applications from all members of our community who are currently under-represented at Avon Fire & Rescue Service, particularly women, Disabled people and members of ethnic minority communities.
Department: IT Location: Hybrid working between our head office (Aldgate, London) and home Hours of Work: 37.5 hours a week Contract: Full-time, permanent Salary: £25,000 – £28,000 per annum Closing date: Monday 7th August at 10am Annual Leave: 33 days (plus eight bank holidays) Benefits: Pension – 8% contribution Enhanced maternity, paternity, adoption and shared parental leave
Background:
Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible for as long as possible.
About the role:
The IT team plays an integral part in driving a rapidly expanding Dementia UK forward, from supplying equipment and managing our internal support function to leading on digital strategy. Our vision is to create a ‘Digital Dementia UK’ to transform business processes with technology, harness the power of the organisation’s data to create real insight and use innovation to support our Admiral Nurses in an ever-changing technological landscape.
The First Line Support Technician is the first line escalation point for all IT support queries (excluding those relating to clinical software). You will work with the Second and Third line Support Technicians, our Managed Service Provider, the Service Desk and Performance Manager and over 200 users to maintain and monitor IT systems including remote working solutions. You will understand and resolve technical issues in a prompt and professional manner and judge when to escalate to 2nd line, to keep the service running smoothly, therefore the ability to always provide great customer service, have solid technical knowledge and high IT admin skills is essential.
You will have proven experience in delivering at a high level and be at SFIA competency Level 3 for Incident management. Experience working in an IT Support/Helpdesk/Service Desk OR equivalent industry certification (CompTIA or Microsoft Certified) is highly desired.
This is a great opportunity to join a dedicated and fully supportive team to deliver a high-quality IT service in an ever-changing technological environment.
Our Culture and benefits:
We value our people so it’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to not only use but develop your skills.
We offer a competitive salary, a generous benefits package including 33 days annual leave (plus 8 bank holidays), 8% pensions contribution alongside an environment where you can collaborate, be respected and thrive.
Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented diverse teams that represent a variety of backgrounds, perspectives and skills. We celebrate difference, individuality, and encourage everyone to join us and be their whole selves always.
Dementia UK are proud to be Disability Confident Committed.
Jul 25, 2023
Full time
Department: IT Location: Hybrid working between our head office (Aldgate, London) and home Hours of Work: 37.5 hours a week Contract: Full-time, permanent Salary: £25,000 – £28,000 per annum Closing date: Monday 7th August at 10am Annual Leave: 33 days (plus eight bank holidays) Benefits: Pension – 8% contribution Enhanced maternity, paternity, adoption and shared parental leave
Background:
Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible for as long as possible.
About the role:
The IT team plays an integral part in driving a rapidly expanding Dementia UK forward, from supplying equipment and managing our internal support function to leading on digital strategy. Our vision is to create a ‘Digital Dementia UK’ to transform business processes with technology, harness the power of the organisation’s data to create real insight and use innovation to support our Admiral Nurses in an ever-changing technological landscape.
The First Line Support Technician is the first line escalation point for all IT support queries (excluding those relating to clinical software). You will work with the Second and Third line Support Technicians, our Managed Service Provider, the Service Desk and Performance Manager and over 200 users to maintain and monitor IT systems including remote working solutions. You will understand and resolve technical issues in a prompt and professional manner and judge when to escalate to 2nd line, to keep the service running smoothly, therefore the ability to always provide great customer service, have solid technical knowledge and high IT admin skills is essential.
You will have proven experience in delivering at a high level and be at SFIA competency Level 3 for Incident management. Experience working in an IT Support/Helpdesk/Service Desk OR equivalent industry certification (CompTIA or Microsoft Certified) is highly desired.
This is a great opportunity to join a dedicated and fully supportive team to deliver a high-quality IT service in an ever-changing technological environment.
Our Culture and benefits:
We value our people so it’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to not only use but develop your skills.
We offer a competitive salary, a generous benefits package including 33 days annual leave (plus 8 bank holidays), 8% pensions contribution alongside an environment where you can collaborate, be respected and thrive.
Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented diverse teams that represent a variety of backgrounds, perspectives and skills. We celebrate difference, individuality, and encourage everyone to join us and be their whole selves always.
Dementia UK are proud to be Disability Confident Committed.
Role: 2nd Line Engineer Sector: MSP Location: East London Salary: 30,000 to 35,000 Join my clients dynamic team of skilled professionals where you'll play a vital role in delivering top-notch technical support to their diverse clientele. As a member of our team, you'll be responsible for providing day-to-day telephone and remote assistance at both 1st and 2nd line levels. To excel in this role, you should possess experience supporting Windows 10/11 and the latest Mac OSX operating systems within a business network environment. Additionally, you'll need expertise in: Troubleshooting and resolving issues over the phone and remotely at the 2nd line level. Hands-on experience with deskside hardware/software installation, configuration, and troubleshooting. Proficiency in configuring and troubleshooting Microsoft 365 tools such as Outlook, Teams, Exchange Online, and Active Directory. Strong understanding and practical knowledge of network configuration and troubleshooting, including DHCP, Routers, Switches, and Firewalls Ability to troubleshoot, fix, and support mobile devices including Android and iOS phones and tablets using Intune / JAMF Prior customer service experience in a help desk environment, utilizing helpdesk applications to manage tickets within the defined SLAs. In addition to technical skills, we're looking for individuals who possess the following qualities: Enthusiastic and driven individual with a can do attitude Proactive problem-solving skills and a creative approach to the challenges you will face. Exceptional customer service skills with the ability to interact effectively with clients at all levels. Strong interpersonal skills to build and maintain client relationships. Excellent organizational skills, including time management and administrative tasks. Ability to thrive under pressure in a client-facing environment while meeting weekly targets. Excellent verbal and written communication skills with keen attention to detail in ticket management and documentation. As part of our team, you'll report directly to the internal help desk manager and participate in weekly team meetings to review performance and plan for the week ahead. If you're ready to take on this exciting opportunity, we encourage you to apply and be part of our success story. What we offer: Join a great team looking to continue their upward trajectory. Hybrid working Competitive salary with an even better benefits package! Engage with cutting edge technology, be at the forefront of IT innovation Certification training Team socials & so much more! Like the look of what you see? Apply today to be immediately considered! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 29, 2024
Full time
Role: 2nd Line Engineer Sector: MSP Location: East London Salary: 30,000 to 35,000 Join my clients dynamic team of skilled professionals where you'll play a vital role in delivering top-notch technical support to their diverse clientele. As a member of our team, you'll be responsible for providing day-to-day telephone and remote assistance at both 1st and 2nd line levels. To excel in this role, you should possess experience supporting Windows 10/11 and the latest Mac OSX operating systems within a business network environment. Additionally, you'll need expertise in: Troubleshooting and resolving issues over the phone and remotely at the 2nd line level. Hands-on experience with deskside hardware/software installation, configuration, and troubleshooting. Proficiency in configuring and troubleshooting Microsoft 365 tools such as Outlook, Teams, Exchange Online, and Active Directory. Strong understanding and practical knowledge of network configuration and troubleshooting, including DHCP, Routers, Switches, and Firewalls Ability to troubleshoot, fix, and support mobile devices including Android and iOS phones and tablets using Intune / JAMF Prior customer service experience in a help desk environment, utilizing helpdesk applications to manage tickets within the defined SLAs. In addition to technical skills, we're looking for individuals who possess the following qualities: Enthusiastic and driven individual with a can do attitude Proactive problem-solving skills and a creative approach to the challenges you will face. Exceptional customer service skills with the ability to interact effectively with clients at all levels. Strong interpersonal skills to build and maintain client relationships. Excellent organizational skills, including time management and administrative tasks. Ability to thrive under pressure in a client-facing environment while meeting weekly targets. Excellent verbal and written communication skills with keen attention to detail in ticket management and documentation. As part of our team, you'll report directly to the internal help desk manager and participate in weekly team meetings to review performance and plan for the week ahead. If you're ready to take on this exciting opportunity, we encourage you to apply and be part of our success story. What we offer: Join a great team looking to continue their upward trajectory. Hybrid working Competitive salary with an even better benefits package! Engage with cutting edge technology, be at the forefront of IT innovation Certification training Team socials & so much more! Like the look of what you see? Apply today to be immediately considered! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Fusion people are actively recruiting for a Plumbing and Drainage business who are looking for a Helpdesk Administrator to work on the service desk dealing with day to day operations based out of their regional office in Kent. This is a great opportunity to join their friendly team which encourage innovation, collaboration, and most of all a great working environment. The Role: Accept incoming calls handling client, sub-contractor, supplier, and field engineer queries/ requests. Manage work orders from initial enquiry to completion. Maintain schedules to ensure that sufficient work during each working day is scheduled to field engineers. Source and purchase materials necessary to complete work orders within budget. Co-ordinate materials and engineering resource to meet client our timescales. Ensure all necessary completion Job Sheets, invoices and photos are received within a timely manner on the CRM system. Raise purchase orders for suppliers and sub-contractors, receipting POs once complete. Ensure weekly invoicing targets are achieved. Report contract performance, trends, and issues to the Operations Manager. Maintain strong relationships with clients, sub-contractors, suppliers, and field engineers. Assist the Operations Manager with queries and operational tasks as requested Ensure all KPI set by our clients are meet where possible and escalated internal if not possible. Qualities of candidate and package: Experience in a helpdesk environment, Great communication skills with the ability to work to deadlines. Ability to work under own initiative & self-motivate. Job Types: Full-time, Permanent Salary: Negotiable depending on experience. M ore information can be provided upon successful application. Please contact Sam Day from the Bristol Fusion People Bristol office for more details. Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
Mar 29, 2024
Full time
Fusion people are actively recruiting for a Plumbing and Drainage business who are looking for a Helpdesk Administrator to work on the service desk dealing with day to day operations based out of their regional office in Kent. This is a great opportunity to join their friendly team which encourage innovation, collaboration, and most of all a great working environment. The Role: Accept incoming calls handling client, sub-contractor, supplier, and field engineer queries/ requests. Manage work orders from initial enquiry to completion. Maintain schedules to ensure that sufficient work during each working day is scheduled to field engineers. Source and purchase materials necessary to complete work orders within budget. Co-ordinate materials and engineering resource to meet client our timescales. Ensure all necessary completion Job Sheets, invoices and photos are received within a timely manner on the CRM system. Raise purchase orders for suppliers and sub-contractors, receipting POs once complete. Ensure weekly invoicing targets are achieved. Report contract performance, trends, and issues to the Operations Manager. Maintain strong relationships with clients, sub-contractors, suppliers, and field engineers. Assist the Operations Manager with queries and operational tasks as requested Ensure all KPI set by our clients are meet where possible and escalated internal if not possible. Qualities of candidate and package: Experience in a helpdesk environment, Great communication skills with the ability to work to deadlines. Ability to work under own initiative & self-motivate. Job Types: Full-time, Permanent Salary: Negotiable depending on experience. M ore information can be provided upon successful application. Please contact Sam Day from the Bristol Fusion People Bristol office for more details. Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
Job description Tradebe are looking for an IT Technician covering sites in the South of England, which involves travel to Dorset, Southampton, Swindon, Newport, Redditch and Rye. Main purpose of job The role is responsible for assistance in providing an effective UK IT platform and efficient support service for the UK business and its personnel. The Technician (IT Operations and Infrastructure) in conjunction with other team members and the third-party support company will be responsible for the planning, procurement, implementation, support, security, and management of information technology assets which support Tradebe in the UK. The role is responsible for assisting in providing an effective Inutec platform and efficient support service for the business and its personnel. The Technician, in conjunction with the and the third-party support company will be responsible for the planning, procurement, implementation, support, security, and management of information technology and Operational Technology assets which support Inutec. The role Working with the IT Technicians, Engineer and the Infrastructure Manager, Global It Teams Supervisor and third-party support provider to manage the day-to-day operation of IT assets for Tradebe in the UK, including help desk operations, network and server monitoring and administration, coordination and oversight of outsourced operations and SLA evaluation, server and storage capacity analysis and planning, and incident communication and escalation. Regular system and network maintenance routines to ensure that Tradebe UK IT assets are deployed efficiently and effectively with minimal down time. Control of hardware local inventory, provide/retire equipment. Control local software inventory ensuring accuracy Ensure that licensing of installed software is correctly recorded and conforms to legal requirements. Manage local IT purchasing requirements and manage corporate agreements across the UK. Efficient and courteous IT Support procedures monitored and reported using a support tracking system ensuring all logged helpdesk calls are closed in timely manner (liaising as the primary point of contact with contracted support organization). Execution of tasks required to complete projects within the UK . Ensure compliance of documented processes and implementation of new procedures (required to improve IT capabilities, enhance security/performance or other reason in the benefit of TRADEBE,). Advanced skills to configure, maintain and troubleshoot desktop/laptop, servers, network, telephony problems (support level 2). Provide basic end-user training and instruction to improve computer and technology operation in pursuit of business tasks. Maintain a good working knowledge of current and emerging technologies related to areas of responsibility, through independent research, and attending relevant conferences, trade shows, training and professional organization meetings. To support all levels of IT Management and support in conjunction with the Inutec IT Manager the Inutec business unit To support and manage all aspects of the Operation Technology deployed at Inutec, by assisting the Inutec Control and Instrumentation Engineer Investigate and advise fault occurrences on Electronic, Measurement and Control and Instrumentation systems on site. Manage and Control of Operational Technology based equipment to ensure resilience and security considerations are met on site. The person Proven experience in Information Technology, in a variety of roles related to infrastructure and operations Experience with multi-site enterprise deployments. Network design, implementation, support and management preferred Experience with multi-site enterprise Server deployments, design, implementation, support and management preferred Experience in identifying routine IT tasks and activities, and their implementation. Experience supporting remote office and home office-based end users preferred This is a multi-site role and requires that the successful candidate hold a full valid driving license. Ability to engage at all levels, in a clear and simple way, to ensure understanding of the specific issues Baseline security clearance required. We offer Salary from £25,000 - £45,000 per annum Annual bonus 25 days holiday plus 8 bank holidays? Pension Flexible benefits (access to our benefits platform for discounts and cash back on shopping purchases, gyms and leisure activities, cycle to work scheme and dedicated wellbeing centre)?
Mar 29, 2024
Full time
Job description Tradebe are looking for an IT Technician covering sites in the South of England, which involves travel to Dorset, Southampton, Swindon, Newport, Redditch and Rye. Main purpose of job The role is responsible for assistance in providing an effective UK IT platform and efficient support service for the UK business and its personnel. The Technician (IT Operations and Infrastructure) in conjunction with other team members and the third-party support company will be responsible for the planning, procurement, implementation, support, security, and management of information technology assets which support Tradebe in the UK. The role is responsible for assisting in providing an effective Inutec platform and efficient support service for the business and its personnel. The Technician, in conjunction with the and the third-party support company will be responsible for the planning, procurement, implementation, support, security, and management of information technology and Operational Technology assets which support Inutec. The role Working with the IT Technicians, Engineer and the Infrastructure Manager, Global It Teams Supervisor and third-party support provider to manage the day-to-day operation of IT assets for Tradebe in the UK, including help desk operations, network and server monitoring and administration, coordination and oversight of outsourced operations and SLA evaluation, server and storage capacity analysis and planning, and incident communication and escalation. Regular system and network maintenance routines to ensure that Tradebe UK IT assets are deployed efficiently and effectively with minimal down time. Control of hardware local inventory, provide/retire equipment. Control local software inventory ensuring accuracy Ensure that licensing of installed software is correctly recorded and conforms to legal requirements. Manage local IT purchasing requirements and manage corporate agreements across the UK. Efficient and courteous IT Support procedures monitored and reported using a support tracking system ensuring all logged helpdesk calls are closed in timely manner (liaising as the primary point of contact with contracted support organization). Execution of tasks required to complete projects within the UK . Ensure compliance of documented processes and implementation of new procedures (required to improve IT capabilities, enhance security/performance or other reason in the benefit of TRADEBE,). Advanced skills to configure, maintain and troubleshoot desktop/laptop, servers, network, telephony problems (support level 2). Provide basic end-user training and instruction to improve computer and technology operation in pursuit of business tasks. Maintain a good working knowledge of current and emerging technologies related to areas of responsibility, through independent research, and attending relevant conferences, trade shows, training and professional organization meetings. To support all levels of IT Management and support in conjunction with the Inutec IT Manager the Inutec business unit To support and manage all aspects of the Operation Technology deployed at Inutec, by assisting the Inutec Control and Instrumentation Engineer Investigate and advise fault occurrences on Electronic, Measurement and Control and Instrumentation systems on site. Manage and Control of Operational Technology based equipment to ensure resilience and security considerations are met on site. The person Proven experience in Information Technology, in a variety of roles related to infrastructure and operations Experience with multi-site enterprise deployments. Network design, implementation, support and management preferred Experience with multi-site enterprise Server deployments, design, implementation, support and management preferred Experience in identifying routine IT tasks and activities, and their implementation. Experience supporting remote office and home office-based end users preferred This is a multi-site role and requires that the successful candidate hold a full valid driving license. Ability to engage at all levels, in a clear and simple way, to ensure understanding of the specific issues Baseline security clearance required. We offer Salary from £25,000 - £45,000 per annum Annual bonus 25 days holiday plus 8 bank holidays? Pension Flexible benefits (access to our benefits platform for discounts and cash back on shopping purchases, gyms and leisure activities, cycle to work scheme and dedicated wellbeing centre)?
Cherry Professional - Relationship Led Recruitment
Nottingham, Nottinghamshire
Digital Support Technician Telford Salary - £25000 - £29000 Annual bonus. Cherry Professional are currently working with a well established Engineering & Design company . You will be responsible for all the technical aspects of a project, diagnosing and troubleshooting software and hardware, providing first line support to engineers on site Responsibilities: Conduct thorough testing of all technical solutions to ensure they are proven to be robust and suitable for intended application Data analysis - Produce various weekly/monthly technical reports for distribution to Project Managers and higher management teams Open RMA cases and liaise with suppliers to get faulty equipment returned/ repaired whilst maintaining internal log Execution of first line technical support with AV knowledge and the skillset to diagnose and fix issues Competently building, configuring and testing media and SOC players Provide knowledge and experience with Windows, Android and iOS programmes Implement and maintain asset registers for digital hardware Be comfortable and enthusiastic about learning new software - in particular, content management system which requires daily monitoring and rapid response to issues Support on site AV engineers with tech support Implement and update comprehensive tech related documentation such as training documents, good practice guides and maintenance manuals Ideal Candidate: Working knowledge of ERP & CRM systems such as Big Change/SAP/Microsoft Dynamics AX/Visual/JD Edwards. Ability to work as part of a diverse team. Strong MS Office Suite (Excel, Word, Power Point, MS Project Excellent verbal and written communication skills Customer Focus Continuous Improvement Customer Service/Innovation Management Cherry Professional are recruiting on behalf of their clientRoles you may have applied for: Digital Solutions Technician, Digital Solutions Technician, IT Support Advisor or IT Helpdesk Advisor. Cherry Professional are recruiting for this opportunity on behalf of our client. Please view our Privacy Policy on our website to understand how your data will be used if you apply for this role.Cherry Professional are recruiting for this opportunity on behalf of our client. Please view our Privacy Policy on our website to understand how your data will be used if you apply for this role.
Mar 29, 2024
Full time
Digital Support Technician Telford Salary - £25000 - £29000 Annual bonus. Cherry Professional are currently working with a well established Engineering & Design company . You will be responsible for all the technical aspects of a project, diagnosing and troubleshooting software and hardware, providing first line support to engineers on site Responsibilities: Conduct thorough testing of all technical solutions to ensure they are proven to be robust and suitable for intended application Data analysis - Produce various weekly/monthly technical reports for distribution to Project Managers and higher management teams Open RMA cases and liaise with suppliers to get faulty equipment returned/ repaired whilst maintaining internal log Execution of first line technical support with AV knowledge and the skillset to diagnose and fix issues Competently building, configuring and testing media and SOC players Provide knowledge and experience with Windows, Android and iOS programmes Implement and maintain asset registers for digital hardware Be comfortable and enthusiastic about learning new software - in particular, content management system which requires daily monitoring and rapid response to issues Support on site AV engineers with tech support Implement and update comprehensive tech related documentation such as training documents, good practice guides and maintenance manuals Ideal Candidate: Working knowledge of ERP & CRM systems such as Big Change/SAP/Microsoft Dynamics AX/Visual/JD Edwards. Ability to work as part of a diverse team. Strong MS Office Suite (Excel, Word, Power Point, MS Project Excellent verbal and written communication skills Customer Focus Continuous Improvement Customer Service/Innovation Management Cherry Professional are recruiting on behalf of their clientRoles you may have applied for: Digital Solutions Technician, Digital Solutions Technician, IT Support Advisor or IT Helpdesk Advisor. Cherry Professional are recruiting for this opportunity on behalf of our client. Please view our Privacy Policy on our website to understand how your data will be used if you apply for this role.Cherry Professional are recruiting for this opportunity on behalf of our client. Please view our Privacy Policy on our website to understand how your data will be used if you apply for this role.
We are on the hunt for an ambitious and well experienced IT Technical Support Manager, to manage a busy IT Helpdesk, whilst mentoring a junior team of enthusiastic IT Engineer's. This company offers a wide variety of development, alongside one of the best benefit packages around. Moreover, with a quality-orientated approach, this could well be the perfect fit you've been searching for. We are looking for someone with the following skills - Windows OS / Server Office 365 Management, Installation and Configuration An understanding and experience of working in IT within an educational environment Technical and Strategic ability Leadership and Management Experience of managing an IT team Leading a high quality support service Understanding of responsibilities of the Trust and Schools Project Management If you are interested in this role and believe that you would make a great fit, then please get in touch as soon as possible by sending an up-to-date version of your CV in response to this email. Thank you. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 29, 2024
Full time
We are on the hunt for an ambitious and well experienced IT Technical Support Manager, to manage a busy IT Helpdesk, whilst mentoring a junior team of enthusiastic IT Engineer's. This company offers a wide variety of development, alongside one of the best benefit packages around. Moreover, with a quality-orientated approach, this could well be the perfect fit you've been searching for. We are looking for someone with the following skills - Windows OS / Server Office 365 Management, Installation and Configuration An understanding and experience of working in IT within an educational environment Technical and Strategic ability Leadership and Management Experience of managing an IT team Leading a high quality support service Understanding of responsibilities of the Trust and Schools Project Management If you are interested in this role and believe that you would make a great fit, then please get in touch as soon as possible by sending an up-to-date version of your CV in response to this email. Thank you. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Service Desk Team Lead who has a solid first line and second line technical support background with excellent team leadership experience working within a busy IT Help Desk environment is required for a well-established, global company based in Shirley, Solihull, West Midlands. SALARY: £36,000 pro rata LOCATION: Hybrid with at least 4 Days per Week in the Shirley, Solihull Office JOB TYPE: 12 Month Fixed Term Contract (Full-Time) JOB OVERVIEW We have a fantastic new job opportunity for a Service Desk Team Lead who has a solid first line and second line technical support background with excellent team leadership experience working within a busy IT Help Desk environment. Working as the Service Desk Team Lead you will be the point of technical advice for the Service Desk Team, managing escalated queries, prioritising calls and ensuring timely resolutions, whilst continually looking to improve service provision and efficiency. As the Service Desk Team Lead you will lead the Service Desk team, where you will promote high standards, ensure operational requirements are met and collaborate with other teams to investigate problems and minimise service disruption. You will be required to team lead 12 members of staff and will need to be in the Shirley office at least 4 days a week. DUTIES Your duties as the Service Desk Team Lead include: Deliver a best-in-class IT Service to all associates. Perform regular service quality audits ensuring that all tickets are managed to the expected standard including ensuring that all tickets are updated regularly Monitor reports including response times, breached and at-risk SLA's, first call resolution rate, 'quick wins', tickets awaiting an update / last customer update and customer satisfaction and take appropriate action to improve performance Oversee the day-to-day operations of the service desk, ensuring swift, accurate, and client-focused resolution of issues. Ensure tickets are logged accurately and call queues are managed efficiently and SLT's are consistently met Perform weekly Quality Assurance activities/audits, including review of in-flight and completed tickets and listening in to live and recorded phone conversations Ensure the P1/P2 processes are being adhered to and personally follow up major issues following successful resolution Address and resolve escalated customer enquiries and support tickets. Provide monthly reports to the Service Desk Manager providing details on team performance, areas of improvement, causes for concern or personnel issues including absences Oversee the processes for key tasks that include JML processing, backup reporting and the recovery of business assets Be involved in PDRs for the IT Engineers and IT Analysts, including setting their objectives and contributing to their development plans Hold regular performance reviews continuously reviewing progress against agreed any objectives Coach and mentor the Service Desk Engineers and Analysts CANDIDATE REQUIREMENTS Must have experience working in a busy Service Desk / IT Help Desk environment Experienced with Service Desk / IT Help Desk policies and procedures Must have experience as a Team Leader in a busy Service Desk / IT Help Desk Team Experience coaching and development of team members Experience in use of ITSM Any experience of Service Now would be beneficial APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-C11981 Full-Time, IT Fixed Term Contract IT Jobs, Careers and Vacancies. Find a new job and work in Solihull, West Midlands. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.
Mar 29, 2024
Full time
Service Desk Team Lead who has a solid first line and second line technical support background with excellent team leadership experience working within a busy IT Help Desk environment is required for a well-established, global company based in Shirley, Solihull, West Midlands. SALARY: £36,000 pro rata LOCATION: Hybrid with at least 4 Days per Week in the Shirley, Solihull Office JOB TYPE: 12 Month Fixed Term Contract (Full-Time) JOB OVERVIEW We have a fantastic new job opportunity for a Service Desk Team Lead who has a solid first line and second line technical support background with excellent team leadership experience working within a busy IT Help Desk environment. Working as the Service Desk Team Lead you will be the point of technical advice for the Service Desk Team, managing escalated queries, prioritising calls and ensuring timely resolutions, whilst continually looking to improve service provision and efficiency. As the Service Desk Team Lead you will lead the Service Desk team, where you will promote high standards, ensure operational requirements are met and collaborate with other teams to investigate problems and minimise service disruption. You will be required to team lead 12 members of staff and will need to be in the Shirley office at least 4 days a week. DUTIES Your duties as the Service Desk Team Lead include: Deliver a best-in-class IT Service to all associates. Perform regular service quality audits ensuring that all tickets are managed to the expected standard including ensuring that all tickets are updated regularly Monitor reports including response times, breached and at-risk SLA's, first call resolution rate, 'quick wins', tickets awaiting an update / last customer update and customer satisfaction and take appropriate action to improve performance Oversee the day-to-day operations of the service desk, ensuring swift, accurate, and client-focused resolution of issues. Ensure tickets are logged accurately and call queues are managed efficiently and SLT's are consistently met Perform weekly Quality Assurance activities/audits, including review of in-flight and completed tickets and listening in to live and recorded phone conversations Ensure the P1/P2 processes are being adhered to and personally follow up major issues following successful resolution Address and resolve escalated customer enquiries and support tickets. Provide monthly reports to the Service Desk Manager providing details on team performance, areas of improvement, causes for concern or personnel issues including absences Oversee the processes for key tasks that include JML processing, backup reporting and the recovery of business assets Be involved in PDRs for the IT Engineers and IT Analysts, including setting their objectives and contributing to their development plans Hold regular performance reviews continuously reviewing progress against agreed any objectives Coach and mentor the Service Desk Engineers and Analysts CANDIDATE REQUIREMENTS Must have experience working in a busy Service Desk / IT Help Desk environment Experienced with Service Desk / IT Help Desk policies and procedures Must have experience as a Team Leader in a busy Service Desk / IT Help Desk Team Experience coaching and development of team members Experience in use of ITSM Any experience of Service Now would be beneficial APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-C11981 Full-Time, IT Fixed Term Contract IT Jobs, Careers and Vacancies. Find a new job and work in Solihull, West Midlands. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.
Service Desk Engineer Hybrid 3 days office / 2 days at home Our client is looking for Service Desk Engineers to help support their clients with the continuous provision of their services. This is a key role in their company and a great entry point to their business to build and grow your career. The Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services, and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure tickets are worked on in an efficient manner and to support SLAs and provide a positive customer experience. A typical day involves: Answer phone calls from end-users and working to resolve issues, on first contact, where possible. Work on tickets assigned to you, these may have been logged via telephone, portal, booking systems, email, or a chat. Communicating with customers, via the appropriate channels, always ensuring that written and verbal communication is professional and meets their standards. Ensure appropriate adherence to performance targets including KPIs and SLAs. Their ideal candidate will demonstrate the required technical and customer service skills. Therefore, the following experience is advantageous: Working for a Managed Services Provider (MSP, or MSSP), or an inhouse IT support team. Knowledge and technical understanding of Microsoft 365 and general business IT systems. Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA s incident. Management, Service Request Fulfilment and Change Management. Ability to demonstrate excellent troubleshooting skills. Ability to demonstrate strong team working and team leadership skills. Technical Skills: Pluralsight Foundation role at Average, or above. Foundation level Microsoft certification, or equivalent. About Our Client Their company foundation is built on Inclusivity, Dignity and Respect. These three core values support their vision and shape their culture. At our client, they celebrate what makes them unique: their people. They believe in fostering a diverse work environment that seeks and embraces thoughts and ideas from all different backgrounds. Who are they looking for? Robots need not apply. When it comes to everything they do, they put people first. For their employees, this means that decisions are always made with individuals in mind. Their people are important to them. They couldn t do what they do without them. They are the ones who just make things happen. Learning & growth Your career development is important. Join an organisation that prioritises innovation, learning, and culture. Our client wants their employees to have fulfilling careers and they commit to their employees by offering competitive benefits, compensation, and development opportunities. They encourage their employees to find their passions and grow into them. They support all their staff with frequent and unique opportunities for training and education. There is an endless supply of resources for you to train and expand your knowledge. In addition to a competitive salary and their commitment to your learning and development, they offer a range of perks and benefits which include: Your birthday off Contractual sick pay Enhanced maternity, adoption and partner leave / pay Charity day Enhanced employer pension contributions Flexibility to work remotely (post-probation) 30 days holiday (plus 3 fixed bank holidays) Private Health Insurance (Vitality) Salary sacrifice options including Electric Vehicles, Bikes and Equipment, Technology and Ikea products Access to a range of discounts and loyalty schemes Discounted gym membership If you have experience as a 1st Line helpdesk engineer, 2nd Line helpdesk engineer or an inhouse IT Support team, then our client would like to hear from you.
Mar 29, 2024
Full time
Service Desk Engineer Hybrid 3 days office / 2 days at home Our client is looking for Service Desk Engineers to help support their clients with the continuous provision of their services. This is a key role in their company and a great entry point to their business to build and grow your career. The Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services, and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure tickets are worked on in an efficient manner and to support SLAs and provide a positive customer experience. A typical day involves: Answer phone calls from end-users and working to resolve issues, on first contact, where possible. Work on tickets assigned to you, these may have been logged via telephone, portal, booking systems, email, or a chat. Communicating with customers, via the appropriate channels, always ensuring that written and verbal communication is professional and meets their standards. Ensure appropriate adherence to performance targets including KPIs and SLAs. Their ideal candidate will demonstrate the required technical and customer service skills. Therefore, the following experience is advantageous: Working for a Managed Services Provider (MSP, or MSSP), or an inhouse IT support team. Knowledge and technical understanding of Microsoft 365 and general business IT systems. Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA s incident. Management, Service Request Fulfilment and Change Management. Ability to demonstrate excellent troubleshooting skills. Ability to demonstrate strong team working and team leadership skills. Technical Skills: Pluralsight Foundation role at Average, or above. Foundation level Microsoft certification, or equivalent. About Our Client Their company foundation is built on Inclusivity, Dignity and Respect. These three core values support their vision and shape their culture. At our client, they celebrate what makes them unique: their people. They believe in fostering a diverse work environment that seeks and embraces thoughts and ideas from all different backgrounds. Who are they looking for? Robots need not apply. When it comes to everything they do, they put people first. For their employees, this means that decisions are always made with individuals in mind. Their people are important to them. They couldn t do what they do without them. They are the ones who just make things happen. Learning & growth Your career development is important. Join an organisation that prioritises innovation, learning, and culture. Our client wants their employees to have fulfilling careers and they commit to their employees by offering competitive benefits, compensation, and development opportunities. They encourage their employees to find their passions and grow into them. They support all their staff with frequent and unique opportunities for training and education. There is an endless supply of resources for you to train and expand your knowledge. In addition to a competitive salary and their commitment to your learning and development, they offer a range of perks and benefits which include: Your birthday off Contractual sick pay Enhanced maternity, adoption and partner leave / pay Charity day Enhanced employer pension contributions Flexibility to work remotely (post-probation) 30 days holiday (plus 3 fixed bank holidays) Private Health Insurance (Vitality) Salary sacrifice options including Electric Vehicles, Bikes and Equipment, Technology and Ikea products Access to a range of discounts and loyalty schemes Discounted gym membership If you have experience as a 1st Line helpdesk engineer, 2nd Line helpdesk engineer or an inhouse IT Support team, then our client would like to hear from you.
Service Desk Engineer Hybrid 3 days office / 2 days at home At Zenzero we re looking for Service Desk Engineers to help support our clients with the continuous provision of our services. This is a key role in our company and a great entry point to our business to build and grow your career. The Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services, and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure tickets are worked on in an efficient manner and to support SLAs and provide a positive customer experience. A typical day involves: Answer phone calls from end-users and working to resolve issues, on first contact, where possible. Work on tickets assigned to you, these may have been logged via telephone, portal, booking systems, email, or a chat. Communicating with customers, via the appropriate channels, always ensuring that written and verbal communication is professional and meets our standards. Ensure appropriate adherence to performance targets including KPIs and SLAs. Our ideal candidate will demonstrate the required technical and customer service skills. Therefore, the following experience is advantageous: Working for a Managed Services Provider (MSP, or MSSP), or an inhouse IT support team. Knowledge and technical understanding of Microsoft 365 and general business IT systems. Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA s incident. Management, Service Request Fulfilment and Change Management. Ability to demonstrate excellent troubleshooting skills. Ability to demonstrate strong team working and team leadership skills. Technical Skills: Pluralsight Foundation role at Average, or above. Foundation level Microsoft certification, or equivalent. About Zenzero Our company foundation is built on Inclusivity, Dignity and Respect. These three core values support our vision and shape our culture. At Zenzero, we celebrate what makes us unique: our people. We believe in fostering a diverse work environment that seeks and embraces thoughts and ideas from all different backgrounds. Who are we looking for? Robots need not apply. When it comes to everything we do at Zenzero, we put people first. For our employees, this means that decisions are always made with individuals in mind. Our people are important to us. We couldn t do what we do without them. They are the ones who just make things happen. Learning & growth Your career development is important. Join an organisation that prioritises innovation, learning, and culture. We want our employees to have fulfilling careers and we commit to our employees by offering competitive benefits, compensation, and development opportunities. We encourage our employees to find their passions and grow into them. We support all our staff with frequent and unique opportunities for training and education. There is an endless supply of resources for you to train and expand your knowledge. In addition to a competitive salary and our commitment to your learning and development, we offer a range of perks and benefits which include: Your birthday off Contractual sick pay Enhanced maternity, adoption and partner leave / pay Charity day Enhanced employer pension contributions Flexibility to work remotely (post-probation) 30 days holiday (plus 3 fixed bank holidays) Private Health Insurance (Vitality) Salary sacrifice options including Electric Vehicles, Bikes and Equipment, Technology and Ikea products Access to a range of discounts and loyalty schemes Discounted gym membership If you have experience as a 1st Line helpdesk engineer, 2nd Line helpdesk engineer or an inhouse IT Support team, then we would like to hear from you.
Mar 29, 2024
Full time
Service Desk Engineer Hybrid 3 days office / 2 days at home At Zenzero we re looking for Service Desk Engineers to help support our clients with the continuous provision of our services. This is a key role in our company and a great entry point to our business to build and grow your career. The Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services, and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure tickets are worked on in an efficient manner and to support SLAs and provide a positive customer experience. A typical day involves: Answer phone calls from end-users and working to resolve issues, on first contact, where possible. Work on tickets assigned to you, these may have been logged via telephone, portal, booking systems, email, or a chat. Communicating with customers, via the appropriate channels, always ensuring that written and verbal communication is professional and meets our standards. Ensure appropriate adherence to performance targets including KPIs and SLAs. Our ideal candidate will demonstrate the required technical and customer service skills. Therefore, the following experience is advantageous: Working for a Managed Services Provider (MSP, or MSSP), or an inhouse IT support team. Knowledge and technical understanding of Microsoft 365 and general business IT systems. Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA s incident. Management, Service Request Fulfilment and Change Management. Ability to demonstrate excellent troubleshooting skills. Ability to demonstrate strong team working and team leadership skills. Technical Skills: Pluralsight Foundation role at Average, or above. Foundation level Microsoft certification, or equivalent. About Zenzero Our company foundation is built on Inclusivity, Dignity and Respect. These three core values support our vision and shape our culture. At Zenzero, we celebrate what makes us unique: our people. We believe in fostering a diverse work environment that seeks and embraces thoughts and ideas from all different backgrounds. Who are we looking for? Robots need not apply. When it comes to everything we do at Zenzero, we put people first. For our employees, this means that decisions are always made with individuals in mind. Our people are important to us. We couldn t do what we do without them. They are the ones who just make things happen. Learning & growth Your career development is important. Join an organisation that prioritises innovation, learning, and culture. We want our employees to have fulfilling careers and we commit to our employees by offering competitive benefits, compensation, and development opportunities. We encourage our employees to find their passions and grow into them. We support all our staff with frequent and unique opportunities for training and education. There is an endless supply of resources for you to train and expand your knowledge. In addition to a competitive salary and our commitment to your learning and development, we offer a range of perks and benefits which include: Your birthday off Contractual sick pay Enhanced maternity, adoption and partner leave / pay Charity day Enhanced employer pension contributions Flexibility to work remotely (post-probation) 30 days holiday (plus 3 fixed bank holidays) Private Health Insurance (Vitality) Salary sacrifice options including Electric Vehicles, Bikes and Equipment, Technology and Ikea products Access to a range of discounts and loyalty schemes Discounted gym membership If you have experience as a 1st Line helpdesk engineer, 2nd Line helpdesk engineer or an inhouse IT Support team, then we would like to hear from you.
IT Service Delivery Manager - Based in West London - Permanent, full time role - Salary up to £60,000 plus 15% bonus, travel costs covered and 25 days holiday A global company with offices in the West London area are looking for an experienced Service Delivery/Service Desk Manager to join their IT function. This is a great opportunity to join an industry leading organisation. Duties will include: - Leading and managing an IT Helpdesk Support Team to deliver high performance across the organisation and meet service standards - Developing the IT service management strategy to align with company goals - Managing relationships with multiple stakeholders both internally and externally - Overseeing projects and ensuring goals are met - Supporting the continuous improvement of IT services across the organisation - Providing technical assistance when required - Helpdesk resource / man management To be considered suitable for this Service Desk Manager role you will need to have the following skills/experience: - Strong experience of managing a helpdesk/service desk team. Including both inhouse and external resources - Experience in monitoring and reporting across service delivery levels - Experience of implementing best practice - Technical efficiency with Microsoft Teams, Windows OS, Active Directory, Group Policy and Endpoint Security
Mar 29, 2024
Full time
IT Service Delivery Manager - Based in West London - Permanent, full time role - Salary up to £60,000 plus 15% bonus, travel costs covered and 25 days holiday A global company with offices in the West London area are looking for an experienced Service Delivery/Service Desk Manager to join their IT function. This is a great opportunity to join an industry leading organisation. Duties will include: - Leading and managing an IT Helpdesk Support Team to deliver high performance across the organisation and meet service standards - Developing the IT service management strategy to align with company goals - Managing relationships with multiple stakeholders both internally and externally - Overseeing projects and ensuring goals are met - Supporting the continuous improvement of IT services across the organisation - Providing technical assistance when required - Helpdesk resource / man management To be considered suitable for this Service Desk Manager role you will need to have the following skills/experience: - Strong experience of managing a helpdesk/service desk team. Including both inhouse and external resources - Experience in monitoring and reporting across service delivery levels - Experience of implementing best practice - Technical efficiency with Microsoft Teams, Windows OS, Active Directory, Group Policy and Endpoint Security
We are on the hunt for an ambitious and well experienced IT Technical Support Manager, to manage a busy IT Helpdesk, whilst mentoring a junior team of enthusiastic IT Engineer's. This company offers a wide variety of development, alongside one of the best benefit packages around. Moreover, with a quality-orientated approach, this could well be the perfect fit you've been searching for. We are looking for someone with the following skills - Windows OS / Server Office 365 Management, Installation and Configuration An understanding and experience of working in IT within an educational environment Technical and Strategic ability Leadership and Management Experience of managing an IT team Leading a high quality support service Understanding of responsibilities of the Trust and Schools Project Management If you are interested in this role and believe that you would make a great fit, then please get in touch as soon as possible by sending an up-to-date version of your CV in response to this email. Thank you. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 29, 2024
Full time
We are on the hunt for an ambitious and well experienced IT Technical Support Manager, to manage a busy IT Helpdesk, whilst mentoring a junior team of enthusiastic IT Engineer's. This company offers a wide variety of development, alongside one of the best benefit packages around. Moreover, with a quality-orientated approach, this could well be the perfect fit you've been searching for. We are looking for someone with the following skills - Windows OS / Server Office 365 Management, Installation and Configuration An understanding and experience of working in IT within an educational environment Technical and Strategic ability Leadership and Management Experience of managing an IT team Leading a high quality support service Understanding of responsibilities of the Trust and Schools Project Management If you are interested in this role and believe that you would make a great fit, then please get in touch as soon as possible by sending an up-to-date version of your CV in response to this email. Thank you. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Role - IT Manager Location - Nottingham Salary - 40,000 - 50,000 GBP A brilliant opportunity to work for one of the best UK retailers in their sector, my client is seeking an ambitious and passionate IT Manager to join the team, located in their Nottingham office. The successful candidate will operate heavily across the companies Network and Infrastructure sector, whilst also managing a small team across their Helpdesk, where they will mentor, develop and act as an escalation point. The role will also involve acting as the companies focal point across various excitng, and upcoming projects, where they will be involved from start to finish across the planning, developing, strategy and implementation. This is a genuine career opportunity for a talented IT Manager who is experienced in Windows Server, Systems Implementation & Designing, Management, Installations, Configurations, Hardware and Software Deployment, and Security. On offer is a key position working on a broad range of the latest technology, with a team of talented colleagues. Your key responsibilities will consist of - Installation, configuration, maintenance, and support of infrastructure and systems Offer expertise within the team for the resolution of all technical incidents and problems Proactive Management of the IT and Networking Team Instigate and orchestrate changes to infrastructure and systems, in line with change control processes Facilitate and typically lead, the management of medium/large technical projects and complex work packages into business as usual operations Support, coach and mentor the more junior members of the team, leading by example Contribute with ideas and suggestions on continuous service improvement Develop, produce and maintain IT documentation and following IT procedures as required Desired Skills and Experience - Strong knowledge or understanding in these key areas - Microsoft Server technologies; MS Server, Active Directory Services, Group Policy, Windows Remote Desktop Server Hardware: HPE & Dell Servers. Microsoft Azure, Office 365 Backup/Archiving technologies; Veeam Backup and Replication Server Networking including TCP/IP, DNS, WINS, DHCP System and Excellent analytical and problem-solving skills to achieve prompt resolution Strong experience of incident and problem management including 3rd party service providers Capable of managing concurrent projects Job Types: Full-time, Permanent If you are interested in this role and believe that you would make a great fit, then please get in touch as soon as possible by sending an up-to-date version of your CV in response to this email. Thank you. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 29, 2024
Full time
Role - IT Manager Location - Nottingham Salary - 40,000 - 50,000 GBP A brilliant opportunity to work for one of the best UK retailers in their sector, my client is seeking an ambitious and passionate IT Manager to join the team, located in their Nottingham office. The successful candidate will operate heavily across the companies Network and Infrastructure sector, whilst also managing a small team across their Helpdesk, where they will mentor, develop and act as an escalation point. The role will also involve acting as the companies focal point across various excitng, and upcoming projects, where they will be involved from start to finish across the planning, developing, strategy and implementation. This is a genuine career opportunity for a talented IT Manager who is experienced in Windows Server, Systems Implementation & Designing, Management, Installations, Configurations, Hardware and Software Deployment, and Security. On offer is a key position working on a broad range of the latest technology, with a team of talented colleagues. Your key responsibilities will consist of - Installation, configuration, maintenance, and support of infrastructure and systems Offer expertise within the team for the resolution of all technical incidents and problems Proactive Management of the IT and Networking Team Instigate and orchestrate changes to infrastructure and systems, in line with change control processes Facilitate and typically lead, the management of medium/large technical projects and complex work packages into business as usual operations Support, coach and mentor the more junior members of the team, leading by example Contribute with ideas and suggestions on continuous service improvement Develop, produce and maintain IT documentation and following IT procedures as required Desired Skills and Experience - Strong knowledge or understanding in these key areas - Microsoft Server technologies; MS Server, Active Directory Services, Group Policy, Windows Remote Desktop Server Hardware: HPE & Dell Servers. Microsoft Azure, Office 365 Backup/Archiving technologies; Veeam Backup and Replication Server Networking including TCP/IP, DNS, WINS, DHCP System and Excellent analytical and problem-solving skills to achieve prompt resolution Strong experience of incident and problem management including 3rd party service providers Capable of managing concurrent projects Job Types: Full-time, Permanent If you are interested in this role and believe that you would make a great fit, then please get in touch as soon as possible by sending an up-to-date version of your CV in response to this email. Thank you. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Are you an IT Technician, IT Engineer, Support Engineer, Level 1 Helpdesk, Level 2 Helpdesk, I.T Support and currently looking for your next move? We are looking for an IT Technician to work at our offices here in Birchwood, Warrington. Salary & benefits: Starting salary of £23-28k depending on experience A bonus scheme paid twice yearly for demonstrating company core values and hitting a company performance target, earning up to 5% of your salary annually Flexible, agile working with a brilliant work-life balance 24/7 Access to our onsite gym to keep your mind healthy as well as your physical health Healthcare cash plan EAP designed to support you in your early years of your career Quarterly Presentations and Social Events Electric Car Scheme options after two years service Free Parking The Role : This is a varied role, and we are looking for someone who has some of the following skills (not necessarily all): Windows Server; Windows 10/11; Active Directory, Group Policy, Hyper-V, Office 365, Microsoft Azure/Entra, Microsoft SQL Server Duties will include: Supporting and maintaining servers and end-user devices Responding to users queries Managing and testing backups Managing antivirus Ensuring Windows updates are tested and installed In-between support the position has opportunity to gain .NET / SQL server experience and be creative in providing simple to high-end developments and/or to provision an internal IT training role. Training would be provided where gaps are present. Experience of Visual Basic whether it be in the context of Visual Basic for Applications, .NET or Classic ASP would be desirable. Supporting a sales driven workforce and creating systems reporting in to the IT Manager. The role would suit someone who perhaps comes from a more dedicated support role but who is looking for a more dynamic and varied role where their difference will be more keenly felt. We would consider informal experience evidenced by aptitude. The candidate will be self-motivated, aspiring, trustworthy, and aware of their own strengths and weaknesses. Who are we? First Recruitment Group are based in Birchwood Warrington and you might be wondering what makes First Recruitment Group different from other recruitment agencies: The answer is, first and foremost, our values. We are not your typical recruitment company; we care for our employees and offer long-term, established careers with your choice of a career path to ensure you have a healthy work-life balance. Our values: Being Passionate, Open, Honest, Reliable, and Collaborative. We would not be the successful business we are without them!
Mar 29, 2024
Full time
Are you an IT Technician, IT Engineer, Support Engineer, Level 1 Helpdesk, Level 2 Helpdesk, I.T Support and currently looking for your next move? We are looking for an IT Technician to work at our offices here in Birchwood, Warrington. Salary & benefits: Starting salary of £23-28k depending on experience A bonus scheme paid twice yearly for demonstrating company core values and hitting a company performance target, earning up to 5% of your salary annually Flexible, agile working with a brilliant work-life balance 24/7 Access to our onsite gym to keep your mind healthy as well as your physical health Healthcare cash plan EAP designed to support you in your early years of your career Quarterly Presentations and Social Events Electric Car Scheme options after two years service Free Parking The Role : This is a varied role, and we are looking for someone who has some of the following skills (not necessarily all): Windows Server; Windows 10/11; Active Directory, Group Policy, Hyper-V, Office 365, Microsoft Azure/Entra, Microsoft SQL Server Duties will include: Supporting and maintaining servers and end-user devices Responding to users queries Managing and testing backups Managing antivirus Ensuring Windows updates are tested and installed In-between support the position has opportunity to gain .NET / SQL server experience and be creative in providing simple to high-end developments and/or to provision an internal IT training role. Training would be provided where gaps are present. Experience of Visual Basic whether it be in the context of Visual Basic for Applications, .NET or Classic ASP would be desirable. Supporting a sales driven workforce and creating systems reporting in to the IT Manager. The role would suit someone who perhaps comes from a more dedicated support role but who is looking for a more dynamic and varied role where their difference will be more keenly felt. We would consider informal experience evidenced by aptitude. The candidate will be self-motivated, aspiring, trustworthy, and aware of their own strengths and weaknesses. Who are we? First Recruitment Group are based in Birchwood Warrington and you might be wondering what makes First Recruitment Group different from other recruitment agencies: The answer is, first and foremost, our values. We are not your typical recruitment company; we care for our employees and offer long-term, established careers with your choice of a career path to ensure you have a healthy work-life balance. Our values: Being Passionate, Open, Honest, Reliable, and Collaborative. We would not be the successful business we are without them!
Premier Technical Recruitment Ltd
Basingstoke, Hampshire
Technical Help Desk Manager - Engineering Basingstoke Please note - this is an ENGINEERING Support role and not an IT support position £58k (neg dep exp) + car / allowance + generous benefits package Our globally renowned and respected client has been established for more than 60 years and specialise in the design, manufacture and support of bespoke instrumentation and special purpose equipment solutions for supply throughout the world. As a result of continued success and an ongoing programme of strategic growth, they are now seeking to recruit an experienced and proactive Technical Help Desk Manager / Customer Relationship Centre Manager to complement their professional UK Service Team supporting a range of automated laboratory equipment associated with Clinical and Industrial markets across the whole of the UK. Reporting to the Director of Customer Service, the successful Technical Help Desk Manager candidate will ensure the ongoing development of customer satisfaction, loyalty and retention, providing customers with world class levels of service and contributing to a profitable customer service division as well as the development of sales in conjunction with the sales and marketing teams, all achieved by delivering optimal organisation and efficiency of the Customer Relationship Centre team. Core responsibilities for this extremely varied and challenging Basingstoke based role will include (but not be limited to): The management, motivation and optimisation of the customer service team ensuring the achievement of KPI's in line with the requirements of both internal and external customers. The adaptation and development of SOP's within the department to ensure the highest quality of service to customers at all times as well as profitability and efficiency. Ensuring that customers contacting the Helpdesk receive relevant and efficient support with the objective of resolving an issue remotely before escalating to requiring an engineer on site, and if this is required, liaising with the service team to assign and dispatch in order or priority. Overseeing Quality assurance and the Complaint handling process should any issues arise and in accordance with company guidelines. Liasing with the sales and marketing teams regarding potential customer opportunities and potential enhancements, modifications or upgrades that would be beneficial. Adopting an ongoing process of Continuous improvement within the division in order to optimise efficiency in all areas of operation. To be considered for this unique Technical Help Desk Manager opportunity within a genuine market leading blue-chip operation, it is envisaged that the successful candidate will be Degree qualified or above in a relevant engineering, microbiology, biotechnology, molecular biology or immunology environment, or able to demonstrate at least 4 years similar experience gained in leading a Technical or Engineering related Customer Response Helpline. You will demonstrate exceptional communication, motivational and organisational skills and a proactive approach to leading your team in order to achieve KPI's. whilst being committed to the highest levels of customer service and satisfaction at all times. Contact the Executive Team at Premier Technical Recruitment on or email your cv in confidence to for further details.
Mar 29, 2024
Full time
Technical Help Desk Manager - Engineering Basingstoke Please note - this is an ENGINEERING Support role and not an IT support position £58k (neg dep exp) + car / allowance + generous benefits package Our globally renowned and respected client has been established for more than 60 years and specialise in the design, manufacture and support of bespoke instrumentation and special purpose equipment solutions for supply throughout the world. As a result of continued success and an ongoing programme of strategic growth, they are now seeking to recruit an experienced and proactive Technical Help Desk Manager / Customer Relationship Centre Manager to complement their professional UK Service Team supporting a range of automated laboratory equipment associated with Clinical and Industrial markets across the whole of the UK. Reporting to the Director of Customer Service, the successful Technical Help Desk Manager candidate will ensure the ongoing development of customer satisfaction, loyalty and retention, providing customers with world class levels of service and contributing to a profitable customer service division as well as the development of sales in conjunction with the sales and marketing teams, all achieved by delivering optimal organisation and efficiency of the Customer Relationship Centre team. Core responsibilities for this extremely varied and challenging Basingstoke based role will include (but not be limited to): The management, motivation and optimisation of the customer service team ensuring the achievement of KPI's in line with the requirements of both internal and external customers. The adaptation and development of SOP's within the department to ensure the highest quality of service to customers at all times as well as profitability and efficiency. Ensuring that customers contacting the Helpdesk receive relevant and efficient support with the objective of resolving an issue remotely before escalating to requiring an engineer on site, and if this is required, liaising with the service team to assign and dispatch in order or priority. Overseeing Quality assurance and the Complaint handling process should any issues arise and in accordance with company guidelines. Liasing with the sales and marketing teams regarding potential customer opportunities and potential enhancements, modifications or upgrades that would be beneficial. Adopting an ongoing process of Continuous improvement within the division in order to optimise efficiency in all areas of operation. To be considered for this unique Technical Help Desk Manager opportunity within a genuine market leading blue-chip operation, it is envisaged that the successful candidate will be Degree qualified or above in a relevant engineering, microbiology, biotechnology, molecular biology or immunology environment, or able to demonstrate at least 4 years similar experience gained in leading a Technical or Engineering related Customer Response Helpline. You will demonstrate exceptional communication, motivational and organisational skills and a proactive approach to leading your team in order to achieve KPI's. whilst being committed to the highest levels of customer service and satisfaction at all times. Contact the Executive Team at Premier Technical Recruitment on or email your cv in confidence to for further details.
CBSbutler Holdings Limited trading as CBSbutler
Corsham, Wiltshire
NOC Engineer + Location: Corsham + Salary: 30,000 - 35,000 + 25% Shift allowance + Working Hours: 4 on 4 off days/nights (38 Hours per week) + Right to work: Must be UK Resident 5 Years min + Security Clearance: Must hold or be eligible for SC Key Responsibilities: Investigate and resolve helpdesk incidents assigned to you with speedy fixes ensuring the ticketing system is fully updated. Monitor networks and equipment using applicable software (SolarWinds PRTG/RMM/FMC etc), raising incidents as appropriate, investigating and resolving where possible or engaging the correct resolving teams while owning the incident to resolution. Ensure all network alarms and events are acknowledged and appropriately dealt with during your shift. Any ongoing issues are to be documented for shift handover. Ensure the NOC Manager is kept informed of all service affecting incidents and appropriate escalations are made, where relevant. Provide support through assigned work from the OSC team and customer(s). Additional Responsibilities: Where appropriate and as advised by your line manager, provide DC smart hands services to support existing Smart Hands team. This could include cabling, visual inspections, providing escorts and other duties within the data centre as required. Manage the OSC queue OOH, ensuring high priority incidents are dealt with appropriately. Skills/Experience: Minimum 1 + years' experience in a Service Desk/NOC environment Experience in working with Cisco routers and switches - minimum CCNA desirable Some experience in troubleshooting and maintaining Firewalls and/or Security Event management desirable. Must obtain/retain SC clearance Measurements: Achieve the objectives of the role, working within the procedures and processes that are in place. Meet SLAs where applicable. Accuracy - ensure all tickets are accurate and up to date. Motivation and attitude - provide a professional service and manner at all times.
Mar 28, 2024
Full time
NOC Engineer + Location: Corsham + Salary: 30,000 - 35,000 + 25% Shift allowance + Working Hours: 4 on 4 off days/nights (38 Hours per week) + Right to work: Must be UK Resident 5 Years min + Security Clearance: Must hold or be eligible for SC Key Responsibilities: Investigate and resolve helpdesk incidents assigned to you with speedy fixes ensuring the ticketing system is fully updated. Monitor networks and equipment using applicable software (SolarWinds PRTG/RMM/FMC etc), raising incidents as appropriate, investigating and resolving where possible or engaging the correct resolving teams while owning the incident to resolution. Ensure all network alarms and events are acknowledged and appropriately dealt with during your shift. Any ongoing issues are to be documented for shift handover. Ensure the NOC Manager is kept informed of all service affecting incidents and appropriate escalations are made, where relevant. Provide support through assigned work from the OSC team and customer(s). Additional Responsibilities: Where appropriate and as advised by your line manager, provide DC smart hands services to support existing Smart Hands team. This could include cabling, visual inspections, providing escorts and other duties within the data centre as required. Manage the OSC queue OOH, ensuring high priority incidents are dealt with appropriately. Skills/Experience: Minimum 1 + years' experience in a Service Desk/NOC environment Experience in working with Cisco routers and switches - minimum CCNA desirable Some experience in troubleshooting and maintaining Firewalls and/or Security Event management desirable. Must obtain/retain SC clearance Measurements: Achieve the objectives of the role, working within the procedures and processes that are in place. Meet SLAs where applicable. Accuracy - ensure all tickets are accurate and up to date. Motivation and attitude - provide a professional service and manner at all times.
My client is an established Manufacturing Engineering business, and they are looking to recruit an additional IT Support Technician to join their friendly team. This role is site based and reporting to the Business Systems Manager will include the following responsibilities: Deliver 1st line support. Helpdesk support. Remote and face to face IT support. Developing and implementing change to the ERP system. Support the Business Systems Manager The ideal candidate will have: A-Level in Computing / IT. Good all round IT knowledge and experience. Experience in an IT environment that uses ERP. A knowledge and understanding of Manufacturing or Engineering would be desirable. This is a varied and interesting role where you will have the opportunity to not only use your existing skills but further develop and progress your knowledge. My client appreciates and recognises that Business Systems are central to the company's future strategic growth, please 'Apply Now' to hear more about this excellent opportunity.
Mar 28, 2024
Full time
My client is an established Manufacturing Engineering business, and they are looking to recruit an additional IT Support Technician to join their friendly team. This role is site based and reporting to the Business Systems Manager will include the following responsibilities: Deliver 1st line support. Helpdesk support. Remote and face to face IT support. Developing and implementing change to the ERP system. Support the Business Systems Manager The ideal candidate will have: A-Level in Computing / IT. Good all round IT knowledge and experience. Experience in an IT environment that uses ERP. A knowledge and understanding of Manufacturing or Engineering would be desirable. This is a varied and interesting role where you will have the opportunity to not only use your existing skills but further develop and progress your knowledge. My client appreciates and recognises that Business Systems are central to the company's future strategic growth, please 'Apply Now' to hear more about this excellent opportunity.
3rd Line IT Support Engineer Oxfordshire / On-Site with occasional travel 40,000 - 45,000 + bonus, share scheme, private dental and medical, a generous pension and more Full Time / Permanent The Role and Company My client, a well-established professional services organisation, is looking for an experienced 3rd Line IT Support Engineer to join their small but growing in-house IT Team. The role will be a combination of both support (2nd and 3rd Line) and exciting project work working closely with the IT Manager and other IT Engineers. The role will be based just north of Oxford with very occasional travel to other offices in the UK. Responsibilities Configure and deploy infrastructure items including servers, networks, and all IT peripherals, for example: printers, scanners, mobiles devices, laptops and thin clients. Monitor and manage the IT systems using appropriate tools, and with the aid of the IT suppliers where appropriate, in order to maximise performance and uptime. Be an effective point of contact for internal IT, resolving issues or referring to 3rd parties as appropriate Support the Helpdesk Team - providing escalation to telephone support, and 1st - 3rd line support as this role is the primary escalation / cover point for the 1st/2nd line Helpdesk team. Identify areas where improvements can be made in the IT service. Take responsibility for assigned Projects and deliver them to time, cost and quality. Maintaining a high level of Cyber Security awareness and being proactive in securing our infrastructure and systems. Mentor and train other members of the Internal IT Team. Skills and Experience required Previous IT support experience, ideally 3rd line level but strong 2nd line experience is considered Good team player with flexible approach to working environment Experience with VMWare virtualisation and ideally some Citrix knowledge Experience supporting and implementing Microsoft Windows Server and Microsoft SQL Supporting Microsoft Office 365 including: Email, Teams, OneDrive, SharePoint Good working knowledge of Multi-Factor Authentication Good working knowledge of networking: Firewalls, Switches, Patching and Wi-Fi Experience of supporting backup tools such as Veeam Supporting Domain Services including Active Directory and Group Policy Ability to deliver major system upgrades, complete change control and project work Good documentation skills with an eye for details and accuracy: technical change controls, user guides, business processes, standards, policies and procedures Please apply via the link or contact (url removed) for more information. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Mar 28, 2024
Full time
3rd Line IT Support Engineer Oxfordshire / On-Site with occasional travel 40,000 - 45,000 + bonus, share scheme, private dental and medical, a generous pension and more Full Time / Permanent The Role and Company My client, a well-established professional services organisation, is looking for an experienced 3rd Line IT Support Engineer to join their small but growing in-house IT Team. The role will be a combination of both support (2nd and 3rd Line) and exciting project work working closely with the IT Manager and other IT Engineers. The role will be based just north of Oxford with very occasional travel to other offices in the UK. Responsibilities Configure and deploy infrastructure items including servers, networks, and all IT peripherals, for example: printers, scanners, mobiles devices, laptops and thin clients. Monitor and manage the IT systems using appropriate tools, and with the aid of the IT suppliers where appropriate, in order to maximise performance and uptime. Be an effective point of contact for internal IT, resolving issues or referring to 3rd parties as appropriate Support the Helpdesk Team - providing escalation to telephone support, and 1st - 3rd line support as this role is the primary escalation / cover point for the 1st/2nd line Helpdesk team. Identify areas where improvements can be made in the IT service. Take responsibility for assigned Projects and deliver them to time, cost and quality. Maintaining a high level of Cyber Security awareness and being proactive in securing our infrastructure and systems. Mentor and train other members of the Internal IT Team. Skills and Experience required Previous IT support experience, ideally 3rd line level but strong 2nd line experience is considered Good team player with flexible approach to working environment Experience with VMWare virtualisation and ideally some Citrix knowledge Experience supporting and implementing Microsoft Windows Server and Microsoft SQL Supporting Microsoft Office 365 including: Email, Teams, OneDrive, SharePoint Good working knowledge of Multi-Factor Authentication Good working knowledge of networking: Firewalls, Switches, Patching and Wi-Fi Experience of supporting backup tools such as Veeam Supporting Domain Services including Active Directory and Group Policy Ability to deliver major system upgrades, complete change control and project work Good documentation skills with an eye for details and accuracy: technical change controls, user guides, business processes, standards, policies and procedures Please apply via the link or contact (url removed) for more information. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Second Line Technician needed to cover one of our clients Schools in the Esher area. We are a leading managed service provider in the Education Sector, and are looking for a Second Line Technician to join our very busy, expanding team supporting IT in the Esher Area. This is an exciting op portunity for a Technician to join a highly recognized and always expanding IT solutions and managed service provider, working for a company that puts engineering excellence first. Our requirement is for an Technician with some background in supporting infrastructures and Microsoft technologies. You will be working in an educational environment with a team of dedicated professionals. Our team of experienced seniors will be supporting you either remotely or as a site visit, enabling you to further your career within the sector and provide an outstanding service to our clients. Your responsibilities will include: Under the guidance of the Network Manager: provide specialist ICT support that ensures the school establishes and maintains high quality learning facilities. Take a lead role supporting multiple remote sites personally, working solo. Connect-up and check hardware for normal operation. Set-up a suitable desktop environment for users of a standalone or networked PC. Install all software applications as required. Perform set-up and checking of networked PC's. Perform maintenance task for user accounts. Use simple utilities to change information on the intranet. Provide a good level of technical expertise to all assigned customer networks, To use our ticket-based system to manage and resolve problems. To identify areas of Growth within the school from a Technical and Engineering front and escalate this to the account manager. Ability to effectively communicate (verbally and in writing) technical information to the client and commercial information to the account manager. To do complete our regular checks on our client systems. Requirements Experience in a helpdesk or support environment. Microsoft Server Skills are desirable. Professional and polished communication skills. Experience in the education sector is desirable but not essential. Must have a clean and valid DBS disclosure. Keen desire to learn and expand on your existing knowledge/ skills. Benefits and Opportunities We can offer you: An environment that is underpinned by a passionate, people driven company. It is our mission to support and develop our staff. Exceptional career development and advancement opportunities including Microsoft/Apple training. Opportunities to gain experience in high level IT projects. The potential to progress to the senior levels of our management team. A remuneration scale that encourages and rewards progression and improvement. 25 Days Holiday (loyalty service holiday scheme). Sage Benefits. If you are interested in this role and would like to find out more, we would love to hear from you.
Mar 28, 2024
Full time
Second Line Technician needed to cover one of our clients Schools in the Esher area. We are a leading managed service provider in the Education Sector, and are looking for a Second Line Technician to join our very busy, expanding team supporting IT in the Esher Area. This is an exciting op portunity for a Technician to join a highly recognized and always expanding IT solutions and managed service provider, working for a company that puts engineering excellence first. Our requirement is for an Technician with some background in supporting infrastructures and Microsoft technologies. You will be working in an educational environment with a team of dedicated professionals. Our team of experienced seniors will be supporting you either remotely or as a site visit, enabling you to further your career within the sector and provide an outstanding service to our clients. Your responsibilities will include: Under the guidance of the Network Manager: provide specialist ICT support that ensures the school establishes and maintains high quality learning facilities. Take a lead role supporting multiple remote sites personally, working solo. Connect-up and check hardware for normal operation. Set-up a suitable desktop environment for users of a standalone or networked PC. Install all software applications as required. Perform set-up and checking of networked PC's. Perform maintenance task for user accounts. Use simple utilities to change information on the intranet. Provide a good level of technical expertise to all assigned customer networks, To use our ticket-based system to manage and resolve problems. To identify areas of Growth within the school from a Technical and Engineering front and escalate this to the account manager. Ability to effectively communicate (verbally and in writing) technical information to the client and commercial information to the account manager. To do complete our regular checks on our client systems. Requirements Experience in a helpdesk or support environment. Microsoft Server Skills are desirable. Professional and polished communication skills. Experience in the education sector is desirable but not essential. Must have a clean and valid DBS disclosure. Keen desire to learn and expand on your existing knowledge/ skills. Benefits and Opportunities We can offer you: An environment that is underpinned by a passionate, people driven company. It is our mission to support and develop our staff. Exceptional career development and advancement opportunities including Microsoft/Apple training. Opportunities to gain experience in high level IT projects. The potential to progress to the senior levels of our management team. A remuneration scale that encourages and rewards progression and improvement. 25 Days Holiday (loyalty service holiday scheme). Sage Benefits. If you are interested in this role and would like to find out more, we would love to hear from you.
We are seeking a talented IT Support Engineer for a leading education institution in the Salisbury area. Excellent Benefits on offer including Free Lunches! Salary: Up to £30,000 Job Type: Full-time, Permanent Role Overview The primary function is to provide 1st & 2nd line telephone, remote & on-site support services. Responsibilities To provide technical support to the school's ICT systems Ensure that equipment is installed & ready for use by staff & pupils, e.g. PCs, laptops, projectors, AV equipment, printers, devices in correct VLANs etc. Ensure IT-related services & security systems are up to date and ready for use by staff and pupils, for example, e.g. School applications, Parent Portals, CCTV, User Permissions and Access, Filtering, Anti-Virus alerts, Websites/Intranet, BYOD, MDM, Back-Ups etc. Troubleshoot, resolve or escalate onsite issues with all relevant information Reimaging devices, finding missing or updated drivers where required Restoring Data as required Hardware repair and replacement. From component level to complete device Ensure monitoring alerts are investigated and logged on the Helpdesk Liaise with third-party software and service providers where required Utilise the Helpdesk System provided to manage all tickets and requests Communicate with School Staff and appointed Virtual Network Manager Maintain customer IT records So, what are we looking for? Knowledge & experience in Microsoft Office, Desktop Operating Systems, & Troubleshooting. Experience working within a school environment. Someone who is committed to providing high-quality customer service & is willing to go the extra mile. Excellent communication skills Person Specification: Problem Solver. Highly Motivated. Customer Focused. Highly organised. All successful applications will be subject to an enhanced DBS check. Apply today if you think you've got what it takes! About GreatFind Recruitment Here at GreatFind Recruitment, with 20 years EdTech experience, we specialise in Sourcing IT Talent for Education and the technology sector. Our clients include schools, multi-academy trusts, IT service providers, IT resellers, and educational software providers, Providing marketing, sales, technical, and operational professionals is our forte. At our agency, we know exactly what skills, personal attributes, and work experience our candidates need to succeed within our clients' businesses. We are an equal opportunity provider. Please note that as a result of the high volume of applications we receive, we may not be able to provide individual responses to each application. If you have not received any communication from us within three business days, please consider your application unsuccessful.
Mar 28, 2024
Full time
We are seeking a talented IT Support Engineer for a leading education institution in the Salisbury area. Excellent Benefits on offer including Free Lunches! Salary: Up to £30,000 Job Type: Full-time, Permanent Role Overview The primary function is to provide 1st & 2nd line telephone, remote & on-site support services. Responsibilities To provide technical support to the school's ICT systems Ensure that equipment is installed & ready for use by staff & pupils, e.g. PCs, laptops, projectors, AV equipment, printers, devices in correct VLANs etc. Ensure IT-related services & security systems are up to date and ready for use by staff and pupils, for example, e.g. School applications, Parent Portals, CCTV, User Permissions and Access, Filtering, Anti-Virus alerts, Websites/Intranet, BYOD, MDM, Back-Ups etc. Troubleshoot, resolve or escalate onsite issues with all relevant information Reimaging devices, finding missing or updated drivers where required Restoring Data as required Hardware repair and replacement. From component level to complete device Ensure monitoring alerts are investigated and logged on the Helpdesk Liaise with third-party software and service providers where required Utilise the Helpdesk System provided to manage all tickets and requests Communicate with School Staff and appointed Virtual Network Manager Maintain customer IT records So, what are we looking for? Knowledge & experience in Microsoft Office, Desktop Operating Systems, & Troubleshooting. Experience working within a school environment. Someone who is committed to providing high-quality customer service & is willing to go the extra mile. Excellent communication skills Person Specification: Problem Solver. Highly Motivated. Customer Focused. Highly organised. All successful applications will be subject to an enhanced DBS check. Apply today if you think you've got what it takes! About GreatFind Recruitment Here at GreatFind Recruitment, with 20 years EdTech experience, we specialise in Sourcing IT Talent for Education and the technology sector. Our clients include schools, multi-academy trusts, IT service providers, IT resellers, and educational software providers, Providing marketing, sales, technical, and operational professionals is our forte. At our agency, we know exactly what skills, personal attributes, and work experience our candidates need to succeed within our clients' businesses. We are an equal opportunity provider. Please note that as a result of the high volume of applications we receive, we may not be able to provide individual responses to each application. If you have not received any communication from us within three business days, please consider your application unsuccessful.