Do you want to work with cutting edge data and analytics technologies to help our clients unlock their data potential and value? Do you want to lead and mentor teams of expert technologists on exciting data projects? Do you want to work in an environment that embraces your drive to learn? About Us We're an award-winning innovative tech consultancy - a team of creative problem solvers. Since 1993 we've been finding better, more sustainable ways to solve complex technology problems for some of the world's leading organisations and delivered solutions that millions of people use every day. In the last 30 years we won several awards, including a prestigious Queen's Award for Enterprise in the Innovation category for our Enterprise Agile delivery approach. Operating from 26 locations across the world, we bring together teams of creative experts with diverse backgrounds and experiences, who enjoy working and learning in our collaborative and open culture and are committed to world-class delivery. We want to continue to grow our team with people just like you! About the Role We work with clients across all aspects of deriving value from data: from technical implementations like modern data warehousing; through to massively scalable analytics and ML solutions. We help our customers embrace a DataOps culture. We are advocates of Agile methodologies and believe in constant delivery of business value. Our projects manifest both on-premise or in cloud, often driving business intelligence and machine learning capabilities, helping customers achieve their Data as a Service ambitions. As a technical authority, you will interface directly with customers representing BJSS' deep technical expertise. You will lead delivery teams by example, providing the insight to enable them to craft great solutions that delight our customers. You'll mentor others to ensure they see the wider picture and meet our exacting standards, while championing the deep experience they bring. About You Technology and data are your passions and you get huge reward from seeing excellent solutions delivered. You're an enthusiastic champion for your subject, and your energy and delivery-focused attitude wins the respect of those around you as a trusted technical advisor. You're willing to be hands-on when necessary and able to balance innovation and intellectual rigour with pragmatism. You have a constant drive to learn. You're genuinely passionate about understanding the challenges your customers face and how you can help them. You'll bring wide experience of the data ecosystem, including: numerous data platforms e.g. Databricks; data modelling approaches; public cloud services including AWS and Azure; a deep knowledge and focus on security and privacy and their applications on data platform implementations; and OLTP and analytical warehouses. With experience in Agile and C-Level stakeholder engagement, you'll be knowledgeable in the full product lifecycle from discovery to delivery and a champion of quality. Some of the Perks Flexible benefits allowance - you choose how to spend your allowance (additional pension contributions, healthcare, dental and more) Industry leading health and wellbeing plan - we partner with several wellbeing support functions to cater to each individual's need, including 24/7 GP services, mental health support, and other Life Assurance (4 x annual salary) 25 days annual leave plus bank holidays Hybrid working - Our roles are not fully remote as we take pride in the tight knit communities we have created at our local offices. But we offer plenty of flexibility and you can split your time between the office, client site and WFH Discounts - we have preferred rates from dozens of retail, lifestyle, and utility brands An industry-leading referral scheme with no limits on the number of referrals Flexible holiday buy/sell option Electric vehicle scheme Training opportunities and incentives - we support professional certifications across engineering and non-engineering roles, including unlimited access to O'Reilly Giving back - the ability to get involved nationally and regionally with partnerships to get people from diverse backgrounds into tech You will become part of a squad with people from different areas within the business who will help you grow at BJSS We have a busy social calendar that you can choose to join- quarterly town halls/squad nights out/weekends away with families included/office get togethers GymFlex gym membership programme
May 01, 2024
Full time
Do you want to work with cutting edge data and analytics technologies to help our clients unlock their data potential and value? Do you want to lead and mentor teams of expert technologists on exciting data projects? Do you want to work in an environment that embraces your drive to learn? About Us We're an award-winning innovative tech consultancy - a team of creative problem solvers. Since 1993 we've been finding better, more sustainable ways to solve complex technology problems for some of the world's leading organisations and delivered solutions that millions of people use every day. In the last 30 years we won several awards, including a prestigious Queen's Award for Enterprise in the Innovation category for our Enterprise Agile delivery approach. Operating from 26 locations across the world, we bring together teams of creative experts with diverse backgrounds and experiences, who enjoy working and learning in our collaborative and open culture and are committed to world-class delivery. We want to continue to grow our team with people just like you! About the Role We work with clients across all aspects of deriving value from data: from technical implementations like modern data warehousing; through to massively scalable analytics and ML solutions. We help our customers embrace a DataOps culture. We are advocates of Agile methodologies and believe in constant delivery of business value. Our projects manifest both on-premise or in cloud, often driving business intelligence and machine learning capabilities, helping customers achieve their Data as a Service ambitions. As a technical authority, you will interface directly with customers representing BJSS' deep technical expertise. You will lead delivery teams by example, providing the insight to enable them to craft great solutions that delight our customers. You'll mentor others to ensure they see the wider picture and meet our exacting standards, while championing the deep experience they bring. About You Technology and data are your passions and you get huge reward from seeing excellent solutions delivered. You're an enthusiastic champion for your subject, and your energy and delivery-focused attitude wins the respect of those around you as a trusted technical advisor. You're willing to be hands-on when necessary and able to balance innovation and intellectual rigour with pragmatism. You have a constant drive to learn. You're genuinely passionate about understanding the challenges your customers face and how you can help them. You'll bring wide experience of the data ecosystem, including: numerous data platforms e.g. Databricks; data modelling approaches; public cloud services including AWS and Azure; a deep knowledge and focus on security and privacy and their applications on data platform implementations; and OLTP and analytical warehouses. With experience in Agile and C-Level stakeholder engagement, you'll be knowledgeable in the full product lifecycle from discovery to delivery and a champion of quality. Some of the Perks Flexible benefits allowance - you choose how to spend your allowance (additional pension contributions, healthcare, dental and more) Industry leading health and wellbeing plan - we partner with several wellbeing support functions to cater to each individual's need, including 24/7 GP services, mental health support, and other Life Assurance (4 x annual salary) 25 days annual leave plus bank holidays Hybrid working - Our roles are not fully remote as we take pride in the tight knit communities we have created at our local offices. But we offer plenty of flexibility and you can split your time between the office, client site and WFH Discounts - we have preferred rates from dozens of retail, lifestyle, and utility brands An industry-leading referral scheme with no limits on the number of referrals Flexible holiday buy/sell option Electric vehicle scheme Training opportunities and incentives - we support professional certifications across engineering and non-engineering roles, including unlimited access to O'Reilly Giving back - the ability to get involved nationally and regionally with partnerships to get people from diverse backgrounds into tech You will become part of a squad with people from different areas within the business who will help you grow at BJSS We have a busy social calendar that you can choose to join- quarterly town halls/squad nights out/weekends away with families included/office get togethers GymFlex gym membership programme
Do you want to work with cutting edge data and analytics technologies to help our clients unlock their data potential and value? Do you want to lead and mentor teams of expert technologists on exciting data projects? Do you want to work in an environment that embraces your drive to learn? About Us We're an award-winning innovative tech consultancy - a team of creative problem solvers. Since 1993 we've been finding better, more sustainable ways to solve complex technology problems for some of the world's leading organisations and delivered solutions that millions of people use every day. In the last 30 years we won several awards, including a prestigious Queen's Award for Enterprise in the Innovation category for our Enterprise Agile delivery approach. Operating from 26 locations across the world, we bring together teams of creative experts with diverse backgrounds and experiences, who enjoy working and learning in our collaborative and open culture and are committed to world-class delivery. We want to continue to grow our team with people just like you! About the Role We work with clients across all aspects of deriving value from data: from technical implementations like modern data warehousing; through to massively scalable analytics and ML solutions. We help our customers embrace a DataOps culture. We are advocates of Agile methodologies and believe in constant delivery of business value. Our projects manifest both on-premise or in cloud, often driving business intelligence and machine learning capabilities, helping customers achieve their Data as a Service ambitions. As a technical authority, you will interface directly with customers representing BJSS' deep technical expertise. You will lead delivery teams by example, providing the insight to enable them to craft great solutions that delight our customers. You'll mentor others to ensure they see the wider picture and meet our exacting standards, while championing the deep experience they bring. About You Technology and data are your passions and you get huge reward from seeing excellent solutions delivered. You're an enthusiastic champion for your subject, and your energy and delivery-focused attitude wins the respect of those around you as a trusted technical advisor. You're willing to be hands-on when necessary and able to balance innovation and intellectual rigour with pragmatism. You have a constant drive to learn. You're genuinely passionate about understanding the challenges your customers face and how you can help them. You'll bring wide experience of the data ecosystem, including: numerous data platforms e.g. Databricks; data modelling approaches; public cloud services including AWS and Azure; a deep knowledge and focus on security and privacy and their applications on data platform implementations; and OLTP and analytical warehouses. With experience in Agile and C-Level stakeholder engagement, you'll be knowledgeable in the full product lifecycle from discovery to delivery and a champion of quality. Some of the Perks Flexible benefits allowance - you choose how to spend your allowance (additional pension contributions, healthcare, dental and more) Industry leading health and wellbeing plan - we partner with several wellbeing support functions to cater to each individual's need, including 24/7 GP services, mental health support, and other Life Assurance (4 x annual salary) 25 days annual leave plus bank holidays Hybrid working - Our roles are not fully remote as we take pride in the tight knit communities we have created at our local offices. But we offer plenty of flexibility and you can split your time between the office, client site and WFH Discounts - we have preferred rates from dozens of retail, lifestyle, and utility brands An industry-leading referral scheme with no limits on the number of referrals Flexible holiday buy/sell option Electric vehicle scheme Training opportunities and incentives - we support professional certifications across engineering and non-engineering roles, including unlimited access to O'Reilly Giving back - the ability to get involved nationally and regionally with partnerships to get people from diverse backgrounds into tech You will become part of a squad with people from different areas within the business who will help you grow at BJSS We have a busy social calendar that you can choose to join- quarterly town halls/squad nights out/weekends away with families included/office get togethers GymFlex gym membership programme
May 01, 2024
Full time
Do you want to work with cutting edge data and analytics technologies to help our clients unlock their data potential and value? Do you want to lead and mentor teams of expert technologists on exciting data projects? Do you want to work in an environment that embraces your drive to learn? About Us We're an award-winning innovative tech consultancy - a team of creative problem solvers. Since 1993 we've been finding better, more sustainable ways to solve complex technology problems for some of the world's leading organisations and delivered solutions that millions of people use every day. In the last 30 years we won several awards, including a prestigious Queen's Award for Enterprise in the Innovation category for our Enterprise Agile delivery approach. Operating from 26 locations across the world, we bring together teams of creative experts with diverse backgrounds and experiences, who enjoy working and learning in our collaborative and open culture and are committed to world-class delivery. We want to continue to grow our team with people just like you! About the Role We work with clients across all aspects of deriving value from data: from technical implementations like modern data warehousing; through to massively scalable analytics and ML solutions. We help our customers embrace a DataOps culture. We are advocates of Agile methodologies and believe in constant delivery of business value. Our projects manifest both on-premise or in cloud, often driving business intelligence and machine learning capabilities, helping customers achieve their Data as a Service ambitions. As a technical authority, you will interface directly with customers representing BJSS' deep technical expertise. You will lead delivery teams by example, providing the insight to enable them to craft great solutions that delight our customers. You'll mentor others to ensure they see the wider picture and meet our exacting standards, while championing the deep experience they bring. About You Technology and data are your passions and you get huge reward from seeing excellent solutions delivered. You're an enthusiastic champion for your subject, and your energy and delivery-focused attitude wins the respect of those around you as a trusted technical advisor. You're willing to be hands-on when necessary and able to balance innovation and intellectual rigour with pragmatism. You have a constant drive to learn. You're genuinely passionate about understanding the challenges your customers face and how you can help them. You'll bring wide experience of the data ecosystem, including: numerous data platforms e.g. Databricks; data modelling approaches; public cloud services including AWS and Azure; a deep knowledge and focus on security and privacy and their applications on data platform implementations; and OLTP and analytical warehouses. With experience in Agile and C-Level stakeholder engagement, you'll be knowledgeable in the full product lifecycle from discovery to delivery and a champion of quality. Some of the Perks Flexible benefits allowance - you choose how to spend your allowance (additional pension contributions, healthcare, dental and more) Industry leading health and wellbeing plan - we partner with several wellbeing support functions to cater to each individual's need, including 24/7 GP services, mental health support, and other Life Assurance (4 x annual salary) 25 days annual leave plus bank holidays Hybrid working - Our roles are not fully remote as we take pride in the tight knit communities we have created at our local offices. But we offer plenty of flexibility and you can split your time between the office, client site and WFH Discounts - we have preferred rates from dozens of retail, lifestyle, and utility brands An industry-leading referral scheme with no limits on the number of referrals Flexible holiday buy/sell option Electric vehicle scheme Training opportunities and incentives - we support professional certifications across engineering and non-engineering roles, including unlimited access to O'Reilly Giving back - the ability to get involved nationally and regionally with partnerships to get people from diverse backgrounds into tech You will become part of a squad with people from different areas within the business who will help you grow at BJSS We have a busy social calendar that you can choose to join- quarterly town halls/squad nights out/weekends away with families included/office get togethers GymFlex gym membership programme
Do you want to work with cutting edge data and analytics technologies to help our clients unlock their data potential and value? Do you want to lead and mentor teams of expert technologists on exciting data projects? Do you want to work in an environment that embraces your drive to learn? About Us We're an award-winning innovative tech consultancy - a team of creative problem solvers. Since 1993 we've been finding better, more sustainable ways to solve complex technology problems for some of the world's leading organisations and delivered solutions that millions of people use every day. In the last 30 years we won several awards, including a prestigious Queen's Award for Enterprise in the Innovation category for our Enterprise Agile delivery approach. Operating from 26 locations across the world, we bring together teams of creative experts with diverse backgrounds and experiences, who enjoy working and learning in our collaborative and open culture and are committed to world-class delivery. We want to continue to grow our team with people just like you! About the Role We work with clients across all aspects of deriving value from data: from technical implementations like modern data warehousing; through to massively scalable analytics and ML solutions. We help our customers embrace a DataOps culture. We are advocates of Agile methodologies and believe in constant delivery of business value. Our projects manifest both on-premise or in cloud, often driving business intelligence and machine learning capabilities, helping customers achieve their Data as a Service ambitions. As a technical authority, you will interface directly with customers representing BJSS' deep technical expertise. You will lead delivery teams by example, providing the insight to enable them to craft great solutions that delight our customers. You'll mentor others to ensure they see the wider picture and meet our exacting standards, while championing the deep experience they bring. About You Technology and data are your passions and you get huge reward from seeing excellent solutions delivered. You're an enthusiastic champion for your subject, and your energy and delivery-focused attitude wins the respect of those around you as a trusted technical advisor. You're willing to be hands-on when necessary and able to balance innovation and intellectual rigour with pragmatism. You have a constant drive to learn. You're genuinely passionate about understanding the challenges your customers face and how you can help them. You'll bring wide experience of the data ecosystem, including: numerous data platforms e.g. Databricks; data modelling approaches; public cloud services including AWS and Azure; a deep knowledge and focus on security and privacy and their applications on data platform implementations; and OLTP and analytical warehouses. With experience in Agile and C-Level stakeholder engagement, you'll be knowledgeable in the full product lifecycle from discovery to delivery and a champion of quality. Some of the Perks Flexible benefits allowance - you choose how to spend your allowance (additional pension contributions, healthcare, dental and more) Industry leading health and wellbeing plan - we partner with several wellbeing support functions to cater to each individual's need, including 24/7 GP services, mental health support, and other Life Assurance (4 x annual salary) 25 days annual leave plus bank holidays Hybrid working - Our roles are not fully remote as we take pride in the tight knit communities we have created at our local offices. But we offer plenty of flexibility and you can split your time between the office, client site and WFH Discounts - we have preferred rates from dozens of retail, lifestyle, and utility brands An industry-leading referral scheme with no limits on the number of referrals Flexible holiday buy/sell option Electric vehicle scheme Training opportunities and incentives - we support professional certifications across engineering and non-engineering roles, including unlimited access to O'Reilly Giving back - the ability to get involved nationally and regionally with partnerships to get people from diverse backgrounds into tech You will become part of a squad with people from different areas within the business who will help you grow at BJSS We have a busy social calendar that you can choose to join- quarterly town halls/squad nights out/weekends away with families included/office get togethers GymFlex gym membership programme
May 01, 2024
Full time
Do you want to work with cutting edge data and analytics technologies to help our clients unlock their data potential and value? Do you want to lead and mentor teams of expert technologists on exciting data projects? Do you want to work in an environment that embraces your drive to learn? About Us We're an award-winning innovative tech consultancy - a team of creative problem solvers. Since 1993 we've been finding better, more sustainable ways to solve complex technology problems for some of the world's leading organisations and delivered solutions that millions of people use every day. In the last 30 years we won several awards, including a prestigious Queen's Award for Enterprise in the Innovation category for our Enterprise Agile delivery approach. Operating from 26 locations across the world, we bring together teams of creative experts with diverse backgrounds and experiences, who enjoy working and learning in our collaborative and open culture and are committed to world-class delivery. We want to continue to grow our team with people just like you! About the Role We work with clients across all aspects of deriving value from data: from technical implementations like modern data warehousing; through to massively scalable analytics and ML solutions. We help our customers embrace a DataOps culture. We are advocates of Agile methodologies and believe in constant delivery of business value. Our projects manifest both on-premise or in cloud, often driving business intelligence and machine learning capabilities, helping customers achieve their Data as a Service ambitions. As a technical authority, you will interface directly with customers representing BJSS' deep technical expertise. You will lead delivery teams by example, providing the insight to enable them to craft great solutions that delight our customers. You'll mentor others to ensure they see the wider picture and meet our exacting standards, while championing the deep experience they bring. About You Technology and data are your passions and you get huge reward from seeing excellent solutions delivered. You're an enthusiastic champion for your subject, and your energy and delivery-focused attitude wins the respect of those around you as a trusted technical advisor. You're willing to be hands-on when necessary and able to balance innovation and intellectual rigour with pragmatism. You have a constant drive to learn. You're genuinely passionate about understanding the challenges your customers face and how you can help them. You'll bring wide experience of the data ecosystem, including: numerous data platforms e.g. Databricks; data modelling approaches; public cloud services including AWS and Azure; a deep knowledge and focus on security and privacy and their applications on data platform implementations; and OLTP and analytical warehouses. With experience in Agile and C-Level stakeholder engagement, you'll be knowledgeable in the full product lifecycle from discovery to delivery and a champion of quality. Some of the Perks Flexible benefits allowance - you choose how to spend your allowance (additional pension contributions, healthcare, dental and more) Industry leading health and wellbeing plan - we partner with several wellbeing support functions to cater to each individual's need, including 24/7 GP services, mental health support, and other Life Assurance (4 x annual salary) 25 days annual leave plus bank holidays Hybrid working - Our roles are not fully remote as we take pride in the tight knit communities we have created at our local offices. But we offer plenty of flexibility and you can split your time between the office, client site and WFH Discounts - we have preferred rates from dozens of retail, lifestyle, and utility brands An industry-leading referral scheme with no limits on the number of referrals Flexible holiday buy/sell option Electric vehicle scheme Training opportunities and incentives - we support professional certifications across engineering and non-engineering roles, including unlimited access to O'Reilly Giving back - the ability to get involved nationally and regionally with partnerships to get people from diverse backgrounds into tech You will become part of a squad with people from different areas within the business who will help you grow at BJSS We have a busy social calendar that you can choose to join- quarterly town halls/squad nights out/weekends away with families included/office get togethers GymFlex gym membership programme
Do you want to work with cutting edge data and analytics technologies to help our clients unlock their data potential and value? Do you want to lead and mentor teams of expert technologists on exciting data projects? Do you want to work in an environment that embraces your drive to learn? About Us We're an award-winning innovative tech consultancy - a team of creative problem solvers. Since 1993 we've been finding better, more sustainable ways to solve complex technology problems for some of the world's leading organisations and delivered solutions that millions of people use every day. In the last 30 years we won several awards, including a prestigious Queen's Award for Enterprise in the Innovation category for our Enterprise Agile delivery approach. Operating from 26 locations across the world, we bring together teams of creative experts with diverse backgrounds and experiences, who enjoy working and learning in our collaborative and open culture and are committed to world-class delivery. We want to continue to grow our team with people just like you! About the Role We work with clients across all aspects of deriving value from data: from technical implementations like modern data warehousing; through to massively scalable analytics and ML solutions. We help our customers embrace a DataOps culture. We are advocates of Agile methodologies and believe in constant delivery of business value. Our projects manifest both on-premise or in cloud, often driving business intelligence and machine learning capabilities, helping customers achieve their Data as a Service ambitions. As a technical authority, you will interface directly with customers representing BJSS' deep technical expertise. You will lead delivery teams by example, providing the insight to enable them to craft great solutions that delight our customers. You'll mentor others to ensure they see the wider picture and meet our exacting standards, while championing the deep experience they bring. About You Technology and data are your passions and you get huge reward from seeing excellent solutions delivered. You're an enthusiastic champion for your subject, and your energy and delivery-focused attitude wins the respect of those around you as a trusted technical advisor. You're willing to be hands-on when necessary and able to balance innovation and intellectual rigour with pragmatism. You have a constant drive to learn. You're genuinely passionate about understanding the challenges your customers face and how you can help them. You'll bring wide experience of the data ecosystem, including: numerous data platforms e.g. Databricks; data modelling approaches; public cloud services including AWS and Azure; a deep knowledge and focus on security and privacy and their applications on data platform implementations; and OLTP and analytical warehouses. With experience in Agile and C-Level stakeholder engagement, you'll be knowledgeable in the full product lifecycle from discovery to delivery and a champion of quality. Some of the Perks Flexible benefits allowance - you choose how to spend your allowance (additional pension contributions, healthcare, dental and more) Industry leading health and wellbeing plan - we partner with several wellbeing support functions to cater to each individual's need, including 24/7 GP services, mental health support, and other Life Assurance (4 x annual salary) 25 days annual leave plus bank holidays Hybrid working - Our roles are not fully remote as we take pride in the tight knit communities we have created at our local offices. But we offer plenty of flexibility and you can split your time between the office, client site and WFH Discounts - we have preferred rates from dozens of retail, lifestyle, and utility brands An industry-leading referral scheme with no limits on the number of referrals Flexible holiday buy/sell option Electric vehicle scheme Training opportunities and incentives - we support professional certifications across engineering and non-engineering roles, including unlimited access to O'Reilly Giving back - the ability to get involved nationally and regionally with partnerships to get people from diverse backgrounds into tech You will become part of a squad with people from different areas within the business who will help you grow at BJSS We have a busy social calendar that you can choose to join- quarterly town halls/squad nights out/weekends away with families included/office get togethers GymFlex gym membership programme
May 01, 2024
Full time
Do you want to work with cutting edge data and analytics technologies to help our clients unlock their data potential and value? Do you want to lead and mentor teams of expert technologists on exciting data projects? Do you want to work in an environment that embraces your drive to learn? About Us We're an award-winning innovative tech consultancy - a team of creative problem solvers. Since 1993 we've been finding better, more sustainable ways to solve complex technology problems for some of the world's leading organisations and delivered solutions that millions of people use every day. In the last 30 years we won several awards, including a prestigious Queen's Award for Enterprise in the Innovation category for our Enterprise Agile delivery approach. Operating from 26 locations across the world, we bring together teams of creative experts with diverse backgrounds and experiences, who enjoy working and learning in our collaborative and open culture and are committed to world-class delivery. We want to continue to grow our team with people just like you! About the Role We work with clients across all aspects of deriving value from data: from technical implementations like modern data warehousing; through to massively scalable analytics and ML solutions. We help our customers embrace a DataOps culture. We are advocates of Agile methodologies and believe in constant delivery of business value. Our projects manifest both on-premise or in cloud, often driving business intelligence and machine learning capabilities, helping customers achieve their Data as a Service ambitions. As a technical authority, you will interface directly with customers representing BJSS' deep technical expertise. You will lead delivery teams by example, providing the insight to enable them to craft great solutions that delight our customers. You'll mentor others to ensure they see the wider picture and meet our exacting standards, while championing the deep experience they bring. About You Technology and data are your passions and you get huge reward from seeing excellent solutions delivered. You're an enthusiastic champion for your subject, and your energy and delivery-focused attitude wins the respect of those around you as a trusted technical advisor. You're willing to be hands-on when necessary and able to balance innovation and intellectual rigour with pragmatism. You have a constant drive to learn. You're genuinely passionate about understanding the challenges your customers face and how you can help them. You'll bring wide experience of the data ecosystem, including: numerous data platforms e.g. Databricks; data modelling approaches; public cloud services including AWS and Azure; a deep knowledge and focus on security and privacy and their applications on data platform implementations; and OLTP and analytical warehouses. With experience in Agile and C-Level stakeholder engagement, you'll be knowledgeable in the full product lifecycle from discovery to delivery and a champion of quality. Some of the Perks Flexible benefits allowance - you choose how to spend your allowance (additional pension contributions, healthcare, dental and more) Industry leading health and wellbeing plan - we partner with several wellbeing support functions to cater to each individual's need, including 24/7 GP services, mental health support, and other Life Assurance (4 x annual salary) 25 days annual leave plus bank holidays Hybrid working - Our roles are not fully remote as we take pride in the tight knit communities we have created at our local offices. But we offer plenty of flexibility and you can split your time between the office, client site and WFH Discounts - we have preferred rates from dozens of retail, lifestyle, and utility brands An industry-leading referral scheme with no limits on the number of referrals Flexible holiday buy/sell option Electric vehicle scheme Training opportunities and incentives - we support professional certifications across engineering and non-engineering roles, including unlimited access to O'Reilly Giving back - the ability to get involved nationally and regionally with partnerships to get people from diverse backgrounds into tech You will become part of a squad with people from different areas within the business who will help you grow at BJSS We have a busy social calendar that you can choose to join- quarterly town halls/squad nights out/weekends away with families included/office get togethers GymFlex gym membership programme
Do you want to work with cutting edge data and analytics technologies to help our clients unlock their data potential and value? Do you want to lead and mentor teams of expert technologists on exciting data projects? Do you want to work in an environment that embraces your drive to learn? About Us We're an award-winning innovative tech consultancy - a team of creative problem solvers. Since 1993 we've been finding better, more sustainable ways to solve complex technology problems for some of the world's leading organisations and delivered solutions that millions of people use every day. In the last 30 years we won several awards, including a prestigious Queen's Award for Enterprise in the Innovation category for our Enterprise Agile delivery approach. Operating from 26 locations across the world, we bring together teams of creative experts with diverse backgrounds and experiences, who enjoy working and learning in our collaborative and open culture and are committed to world-class delivery. We want to continue to grow our team with people just like you! About the Role We work with clients across all aspects of deriving value from data: from technical implementations like modern data warehousing; through to massively scalable analytics and ML solutions. We help our customers embrace a DataOps culture. We are advocates of Agile methodologies and believe in constant delivery of business value. Our projects manifest both on-premise or in cloud, often driving business intelligence and machine learning capabilities, helping customers achieve their Data as a Service ambitions. As a technical authority, you will interface directly with customers representing BJSS' deep technical expertise. You will lead delivery teams by example, providing the insight to enable them to craft great solutions that delight our customers. You'll mentor others to ensure they see the wider picture and meet our exacting standards, while championing the deep experience they bring. About You Technology and data are your passions and you get huge reward from seeing excellent solutions delivered. You're an enthusiastic champion for your subject, and your energy and delivery-focused attitude wins the respect of those around you as a trusted technical advisor. You're willing to be hands-on when necessary and able to balance innovation and intellectual rigour with pragmatism. You have a constant drive to learn. You're genuinely passionate about understanding the challenges your customers face and how you can help them. You'll bring wide experience of the data ecosystem, including: numerous data platforms e.g. Databricks; data modelling approaches; public cloud services including AWS and Azure; a deep knowledge and focus on security and privacy and their applications on data platform implementations; and OLTP and analytical warehouses. With experience in Agile and C-Level stakeholder engagement, you'll be knowledgeable in the full product lifecycle from discovery to delivery and a champion of quality. Some of the Perks Flexible benefits allowance - you choose how to spend your allowance (additional pension contributions, healthcare, dental and more) Industry leading health and wellbeing plan - we partner with several wellbeing support functions to cater to each individual's need, including 24/7 GP services, mental health support, and other Life Assurance (4 x annual salary) 25 days annual leave plus bank holidays Hybrid working - Our roles are not fully remote as we take pride in the tight knit communities we have created at our local offices. But we offer plenty of flexibility and you can split your time between the office, client site and WFH Discounts - we have preferred rates from dozens of retail, lifestyle, and utility brands An industry-leading referral scheme with no limits on the number of referrals Flexible holiday buy/sell option Electric vehicle scheme Training opportunities and incentives - we support professional certifications across engineering and non-engineering roles, including unlimited access to O'Reilly Giving back - the ability to get involved nationally and regionally with partnerships to get people from diverse backgrounds into tech You will become part of a squad with people from different areas within the business who will help you grow at BJSS We have a busy social calendar that you can choose to join- quarterly town halls/squad nights out/weekends away with families included/office get togethers GymFlex gym membership programme
May 01, 2024
Full time
Do you want to work with cutting edge data and analytics technologies to help our clients unlock their data potential and value? Do you want to lead and mentor teams of expert technologists on exciting data projects? Do you want to work in an environment that embraces your drive to learn? About Us We're an award-winning innovative tech consultancy - a team of creative problem solvers. Since 1993 we've been finding better, more sustainable ways to solve complex technology problems for some of the world's leading organisations and delivered solutions that millions of people use every day. In the last 30 years we won several awards, including a prestigious Queen's Award for Enterprise in the Innovation category for our Enterprise Agile delivery approach. Operating from 26 locations across the world, we bring together teams of creative experts with diverse backgrounds and experiences, who enjoy working and learning in our collaborative and open culture and are committed to world-class delivery. We want to continue to grow our team with people just like you! About the Role We work with clients across all aspects of deriving value from data: from technical implementations like modern data warehousing; through to massively scalable analytics and ML solutions. We help our customers embrace a DataOps culture. We are advocates of Agile methodologies and believe in constant delivery of business value. Our projects manifest both on-premise or in cloud, often driving business intelligence and machine learning capabilities, helping customers achieve their Data as a Service ambitions. As a technical authority, you will interface directly with customers representing BJSS' deep technical expertise. You will lead delivery teams by example, providing the insight to enable them to craft great solutions that delight our customers. You'll mentor others to ensure they see the wider picture and meet our exacting standards, while championing the deep experience they bring. About You Technology and data are your passions and you get huge reward from seeing excellent solutions delivered. You're an enthusiastic champion for your subject, and your energy and delivery-focused attitude wins the respect of those around you as a trusted technical advisor. You're willing to be hands-on when necessary and able to balance innovation and intellectual rigour with pragmatism. You have a constant drive to learn. You're genuinely passionate about understanding the challenges your customers face and how you can help them. You'll bring wide experience of the data ecosystem, including: numerous data platforms e.g. Databricks; data modelling approaches; public cloud services including AWS and Azure; a deep knowledge and focus on security and privacy and their applications on data platform implementations; and OLTP and analytical warehouses. With experience in Agile and C-Level stakeholder engagement, you'll be knowledgeable in the full product lifecycle from discovery to delivery and a champion of quality. Some of the Perks Flexible benefits allowance - you choose how to spend your allowance (additional pension contributions, healthcare, dental and more) Industry leading health and wellbeing plan - we partner with several wellbeing support functions to cater to each individual's need, including 24/7 GP services, mental health support, and other Life Assurance (4 x annual salary) 25 days annual leave plus bank holidays Hybrid working - Our roles are not fully remote as we take pride in the tight knit communities we have created at our local offices. But we offer plenty of flexibility and you can split your time between the office, client site and WFH Discounts - we have preferred rates from dozens of retail, lifestyle, and utility brands An industry-leading referral scheme with no limits on the number of referrals Flexible holiday buy/sell option Electric vehicle scheme Training opportunities and incentives - we support professional certifications across engineering and non-engineering roles, including unlimited access to O'Reilly Giving back - the ability to get involved nationally and regionally with partnerships to get people from diverse backgrounds into tech You will become part of a squad with people from different areas within the business who will help you grow at BJSS We have a busy social calendar that you can choose to join- quarterly town halls/squad nights out/weekends away with families included/office get togethers GymFlex gym membership programme
About Us We're an award-winning innovative tech consultancy - a team of creative problem solvers. Since 1993 we've been finding better, more sustainable ways to solve complex technology problems for some of the world's leading organisations and delivered solutions that millions of people use every day. In the last 30 years we won several awards, including a prestigious Queen's Award for Enterprise in the Innovation category for our Enterprise Agile delivery approach. Operating from 26 locations across the world, we bring together teams of creative experts with diverse backgrounds and experiences, who enjoy working and learning in our collaborative and open culture and are committed to world-class delivery. We want to continue to grow our team with people just like you! About the Role Are you passionate about helping clients solve their business problems through the use of public cloud? Are you looking for real ownership on projects and to get under the skin of clients' biggest challenges? We're looking for talented Cloud Technology Consultants who are looking to take the next step in their career to join our growing Consulting team. As a Cloud Technology Consultant at BJSS, you will help clients bridge the gap between the business and technology by leveraging the latest best practices in cloud that utilise a wide variety of cloud frameworks and methodologies. Cloud Technology Consultants help clients define their cloud strategy and make the right technology choices for their business across cloud, data, platforms and applications, as well as the operating models needed to support them. You will work with some of the biggest companies in the UK and help them shape their cloud strategy, telling compelling stories about the case for change. You will define the goals and objectives and select the strategies that meet those objectives and craft the supporting business case. You will be a thought leader who is keen to share their opinions on the latest trends either digitally or in person with our clients and colleagues. BJSS Cloud Technology Consultants are trusted advisors at the c-suite level, keen to use their knowledge to ensure our clients maximise their use of technology through good decision-making. About You You are an experienced consultant who understands how to apply a wide range of cloud technologies to solve the needs of a business and can provide this strategic advice professionally and effectively to stakeholders across a business You will have broad general experience across enterprise technology and a deeper knowledge or specialism in one or more of the major cloud hyperscalers: AWS Microsoft Azure Google Cloud You have demonstrable experience in delivering strategic cloud advice and decision support in forms such as cloud strategies, readiness assessments, adoption approaches, operating models, cloud economics (FinOps) and cloud migration approaches and plans You have excellent written and verbal communication skills and can influence stakeholders across the range of roles and seniorities including C-suite executives. Problem solving is at the heart of what you do, applying critical thinking and innovation with a clear emphasis on creation of value for the customer You have an understanding of technologies impact on our clients businesses including latest trends, advantages and disadvantages, impact, cost, availability and suitability of different cloud technologies and patterns You can take the lead on project or workstream outcomes, client relationships and will help our people succeed You have a keen commercial awareness and business development experience that enables you to identify and shape potential opportunities, shape and write proposals and pitch to clients. You will be a strong contributor to BJSS growth Some of the Perks Flexible benefits allowance - you choose how to spend your allowance (additional pension contributions, healthcare, dental and more) Industry leading health and wellbeing plan - we partner with several wellbeing support functions to cater to each individual's need, including 24/7 GP services, mental health support, and other Life Assurance (4 x annual salary) 25 days annual leave plus bank holidays Hybrid working - Our roles are not fully remote as we take pride in the tight knit communities we have created at our local offices. But we offer plenty of flexibility and you can split your time between the office, client site and WFH Discounts - we have preferred rates from dozens of retail, lifestyle, and utility brands An industry-leading referral scheme with no limits on the number of referrals Flexible holiday buy/sell option Electric vehicle scheme Training opportunities and incentives - we support professional certifications across engineering and non-engineering roles, including unlimited access to O'Reilly Giving back - the ability to get involved nationally and regionally with partnerships to get people from diverse backgrounds into tech You will become part of a squad with people from different areas within the business who will help you grow at BJSS We have a busy social calendar that you can choose to join- quarterly town halls/squad nights out/weekends away with families included/office get togethers GymFlex gym membership programme
May 01, 2024
Full time
About Us We're an award-winning innovative tech consultancy - a team of creative problem solvers. Since 1993 we've been finding better, more sustainable ways to solve complex technology problems for some of the world's leading organisations and delivered solutions that millions of people use every day. In the last 30 years we won several awards, including a prestigious Queen's Award for Enterprise in the Innovation category for our Enterprise Agile delivery approach. Operating from 26 locations across the world, we bring together teams of creative experts with diverse backgrounds and experiences, who enjoy working and learning in our collaborative and open culture and are committed to world-class delivery. We want to continue to grow our team with people just like you! About the Role Are you passionate about helping clients solve their business problems through the use of public cloud? Are you looking for real ownership on projects and to get under the skin of clients' biggest challenges? We're looking for talented Cloud Technology Consultants who are looking to take the next step in their career to join our growing Consulting team. As a Cloud Technology Consultant at BJSS, you will help clients bridge the gap between the business and technology by leveraging the latest best practices in cloud that utilise a wide variety of cloud frameworks and methodologies. Cloud Technology Consultants help clients define their cloud strategy and make the right technology choices for their business across cloud, data, platforms and applications, as well as the operating models needed to support them. You will work with some of the biggest companies in the UK and help them shape their cloud strategy, telling compelling stories about the case for change. You will define the goals and objectives and select the strategies that meet those objectives and craft the supporting business case. You will be a thought leader who is keen to share their opinions on the latest trends either digitally or in person with our clients and colleagues. BJSS Cloud Technology Consultants are trusted advisors at the c-suite level, keen to use their knowledge to ensure our clients maximise their use of technology through good decision-making. About You You are an experienced consultant who understands how to apply a wide range of cloud technologies to solve the needs of a business and can provide this strategic advice professionally and effectively to stakeholders across a business You will have broad general experience across enterprise technology and a deeper knowledge or specialism in one or more of the major cloud hyperscalers: AWS Microsoft Azure Google Cloud You have demonstrable experience in delivering strategic cloud advice and decision support in forms such as cloud strategies, readiness assessments, adoption approaches, operating models, cloud economics (FinOps) and cloud migration approaches and plans You have excellent written and verbal communication skills and can influence stakeholders across the range of roles and seniorities including C-suite executives. Problem solving is at the heart of what you do, applying critical thinking and innovation with a clear emphasis on creation of value for the customer You have an understanding of technologies impact on our clients businesses including latest trends, advantages and disadvantages, impact, cost, availability and suitability of different cloud technologies and patterns You can take the lead on project or workstream outcomes, client relationships and will help our people succeed You have a keen commercial awareness and business development experience that enables you to identify and shape potential opportunities, shape and write proposals and pitch to clients. You will be a strong contributor to BJSS growth Some of the Perks Flexible benefits allowance - you choose how to spend your allowance (additional pension contributions, healthcare, dental and more) Industry leading health and wellbeing plan - we partner with several wellbeing support functions to cater to each individual's need, including 24/7 GP services, mental health support, and other Life Assurance (4 x annual salary) 25 days annual leave plus bank holidays Hybrid working - Our roles are not fully remote as we take pride in the tight knit communities we have created at our local offices. But we offer plenty of flexibility and you can split your time between the office, client site and WFH Discounts - we have preferred rates from dozens of retail, lifestyle, and utility brands An industry-leading referral scheme with no limits on the number of referrals Flexible holiday buy/sell option Electric vehicle scheme Training opportunities and incentives - we support professional certifications across engineering and non-engineering roles, including unlimited access to O'Reilly Giving back - the ability to get involved nationally and regionally with partnerships to get people from diverse backgrounds into tech You will become part of a squad with people from different areas within the business who will help you grow at BJSS We have a busy social calendar that you can choose to join- quarterly town halls/squad nights out/weekends away with families included/office get togethers GymFlex gym membership programme
Employer description: Televerde has been a trusted partner for B2B sales, marketing, and customer experience solutions for nearly 30 years. Operating in the US, South America, and Europe, with a European headquarters in Glasgow since 2016, Televerde empowers Fortune 500 firms to drive revenue growth and generate high-quality leads. The company's culture is built on values that foster meaningful connections, both internally and with clients, embodying a community committed to individual growth and success. Overview: This role entails supporting Level 1 IT infrastructure, serving as a point of contact for IT services, incident management, asset inventory, and configuration. This position requires participation in organizational initiatives and flexibility for business needs, including communication with the US-based IT team. Responsibilities: Create, manage, remove network user access Install and configure workstation equipment to include both laptops and thin clients Provide support on our network equipment as needed by our Network Team Manage IT incidents from inception to close utilizing ServiceNow software Track the inventory of software, hardware and network assets Maintain security of the organization's computer systems Create, develop, and maintain SharePoint sites Lead IT projects as needed Support external clients as needed for email accounts and campaign implementation Maintain IT processes compatible with IT Security and Service Desk Participate in incident and problem resolution relating to all IT infrastructure Perform monitoring activities to ensure all systems and services are meeting service level agreements Establish and maintain effective relationships with the end-user community Desirable skills: Ability to work independently Strong communication skills Proficiency in Microsoft Office Products Familiarity with Microsoft Active Directory, Windows OS, Exchange, Office 365 Experience in process-oriented workflows Team player Adaptable Detail-oriented Prior experience preferred but not essential Salary: £20,000 per annum Working hours: 40 hours per week Benefits: 28 days annual leave including 8 bank holidays Additional wellness day holiday £10 off gym membership monthly Cycle to work scheme Employee Assistance programme (24/7, 365 days a year free access to legal, financial and relationship advisors and counsellors) Staff referral Pension Future prospects: The role offers opportunities for professional growth within Televerde's dynamic environment, including potential involvement in IT projects and ongoing skill development. Additionally, Televerde's commitment to employee well-being and investment in training programs ensures a supportive and enriching career path for successful candidates. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!
May 01, 2024
Full time
Employer description: Televerde has been a trusted partner for B2B sales, marketing, and customer experience solutions for nearly 30 years. Operating in the US, South America, and Europe, with a European headquarters in Glasgow since 2016, Televerde empowers Fortune 500 firms to drive revenue growth and generate high-quality leads. The company's culture is built on values that foster meaningful connections, both internally and with clients, embodying a community committed to individual growth and success. Overview: This role entails supporting Level 1 IT infrastructure, serving as a point of contact for IT services, incident management, asset inventory, and configuration. This position requires participation in organizational initiatives and flexibility for business needs, including communication with the US-based IT team. Responsibilities: Create, manage, remove network user access Install and configure workstation equipment to include both laptops and thin clients Provide support on our network equipment as needed by our Network Team Manage IT incidents from inception to close utilizing ServiceNow software Track the inventory of software, hardware and network assets Maintain security of the organization's computer systems Create, develop, and maintain SharePoint sites Lead IT projects as needed Support external clients as needed for email accounts and campaign implementation Maintain IT processes compatible with IT Security and Service Desk Participate in incident and problem resolution relating to all IT infrastructure Perform monitoring activities to ensure all systems and services are meeting service level agreements Establish and maintain effective relationships with the end-user community Desirable skills: Ability to work independently Strong communication skills Proficiency in Microsoft Office Products Familiarity with Microsoft Active Directory, Windows OS, Exchange, Office 365 Experience in process-oriented workflows Team player Adaptable Detail-oriented Prior experience preferred but not essential Salary: £20,000 per annum Working hours: 40 hours per week Benefits: 28 days annual leave including 8 bank holidays Additional wellness day holiday £10 off gym membership monthly Cycle to work scheme Employee Assistance programme (24/7, 365 days a year free access to legal, financial and relationship advisors and counsellors) Staff referral Pension Future prospects: The role offers opportunities for professional growth within Televerde's dynamic environment, including potential involvement in IT projects and ongoing skill development. Additionally, Televerde's commitment to employee well-being and investment in training programs ensures a supportive and enriching career path for successful candidates. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!
Salary: £68,000 to £70,000 per annum Location: Based at our office in Harlow, Essex. (2 days office-based, 3 days working from home) Are you passionate about data management and a keen problem solver? If yes, we would love to hear from you! What you'll be doing: Lead the development of an organisation wide data strategy to support delivery of foundations objectives. Be the key stakeholder and advisor in all new strategic data initiatives and ensure alignment to the foundation wide data strategy. Define and manage a framework of principles to ensure data integrity across the organisation - including but not limited to ERP, CRM, BI, Data warehouse, external interfaces etc. Create and maintain appropriate Enterprise Architecture artefacts including Entity Relationship Models, Data dictionary, taxonomy to aid data traceability. Provide direction and technical oversight to solution delivery activity to ensure these adhere to the enterprise architecture and data governance standards. Champion data security principles and ensure appropriate security practices are embedded in any data strategy. Lead delivery against key performance measures for data integration and quality. Manage third party data suppliers in developing specifications that are compliant with the Enterprise data architecture. About you: Must haves: Certified Data Management Professional (CDMP) or equivalent. Very good working knowledge of SQL scripts and coding. A comprehensive understanding of the principles of and best practices behind data engineering, and the supporting technologies such as SQL, NoSQL, Cache and In-memory stores. Experience of architecting data solution across hybrid cloud and on-premises data platforms. A comprehensive understanding of data warehousing and data transformation (extract, transform and load) processes and the supporting technologies such as Amazon Glue, EMR, Azure Data Factory, Data Lake, other analytics products. Experience implementing data solutions. Excellent problem solving and data modelling skills including normalisation, OLAP / OLTP principles and entity relationship analysis. Experience of mapping key Enterprise data entities to business capabilities and applications A strong knowledge of horizontal data lineage from source to output. Nice to haves: Computer science degree Azure Logic App experience Other Data Management tools Motability Foundation At Motability Foundation we fund, support, research and innovate so that all disabled people can make the journeys they choose. We oversee the Motability Foundation Scheme and provide grants to help people use it, providing access to transport to hundreds of thousands of people a year. We award grants to other charities and organisations who provide different types of transport, or work towards making transport accessible. We also carry out ongoing research, in partnership with disabled people and key stakeholders in the industry, to inspire innovations that continue to champion accessible transport for all. Benefits WHAT MOTABILITY CAN OFFER YOU A career with Motability can offer you so much more than earning potential. We pride ourselves in offering some fantastic benefits and a culture to match, some of which includes; ? Holiday - 26 Days + 8 Bank Holidays, increasing to 28 days after 5 years' service Health and Wellbeing - We offer private health care with BUPA alongside an Employee Assistance Programme, eye tests, flu vaccinations, enhanced sick pay and discounted corporate gym membership. We take your physical AND Mental Health seriously, with our dedicated mental health first aiders you will have support and understanding from your colleagues. ? Family Friendly - We offer enhanced Parental Leave inclusive of Adoption Pay and we understand that families require flexibility, we provide time off for dependants, flexible working hours and the option to work from home. Life Assurance is 4 x your salary. ? Diversity and Inclusion - We value everyone's unique qualities and celebrate having a diverse and inclusive culture where everyone feels safe to be their authentic selves, no matter their age, ethnicity, religion, gender identity, sexual orientation, disability status, neurodiversity or otherwise. This is embedded in to our values and we celebrate our differences and create awareness throughout the year. ? Celebrating Success - We love to recognise people that go above and beyond with our Spotlight Award as well as having team celebrations and social events throughout the year. Our culture - In the Motability office we "dress for our day", it's an incredibly welcoming and inclusive environment where we look to support your career, we offer a mini bus service from Harlow Town centre and station for those using public transport to reach us and there are plenty of free hot beverages for when you arrive. Pension - Up to 15%, inclusive of a 10% non-contributory addition and Motability matching your contributions up to 5% How to find out more? To find out more regarding the vacancy and for the full job description, please contact our Talent Team at: Here at Motability Foundation, we embrace and value Diversity, Inclusion and Equity which means bringing your full self to work. We encourage and welcome all applications, regardless of age, gender identity, ethnicity, religion, sexual orientation or disability. We are a disability confident employer, so please do make us aware of any reasonable adjustments you might need throughout both the recruitment process and to work with us. We are committed to offering to interview every disabled applicant who meets the minimum criteria for the job. Once you have applied please send us an email stating that you have a disclosed disability and we will offer you an interview.
May 01, 2024
Full time
Salary: £68,000 to £70,000 per annum Location: Based at our office in Harlow, Essex. (2 days office-based, 3 days working from home) Are you passionate about data management and a keen problem solver? If yes, we would love to hear from you! What you'll be doing: Lead the development of an organisation wide data strategy to support delivery of foundations objectives. Be the key stakeholder and advisor in all new strategic data initiatives and ensure alignment to the foundation wide data strategy. Define and manage a framework of principles to ensure data integrity across the organisation - including but not limited to ERP, CRM, BI, Data warehouse, external interfaces etc. Create and maintain appropriate Enterprise Architecture artefacts including Entity Relationship Models, Data dictionary, taxonomy to aid data traceability. Provide direction and technical oversight to solution delivery activity to ensure these adhere to the enterprise architecture and data governance standards. Champion data security principles and ensure appropriate security practices are embedded in any data strategy. Lead delivery against key performance measures for data integration and quality. Manage third party data suppliers in developing specifications that are compliant with the Enterprise data architecture. About you: Must haves: Certified Data Management Professional (CDMP) or equivalent. Very good working knowledge of SQL scripts and coding. A comprehensive understanding of the principles of and best practices behind data engineering, and the supporting technologies such as SQL, NoSQL, Cache and In-memory stores. Experience of architecting data solution across hybrid cloud and on-premises data platforms. A comprehensive understanding of data warehousing and data transformation (extract, transform and load) processes and the supporting technologies such as Amazon Glue, EMR, Azure Data Factory, Data Lake, other analytics products. Experience implementing data solutions. Excellent problem solving and data modelling skills including normalisation, OLAP / OLTP principles and entity relationship analysis. Experience of mapping key Enterprise data entities to business capabilities and applications A strong knowledge of horizontal data lineage from source to output. Nice to haves: Computer science degree Azure Logic App experience Other Data Management tools Motability Foundation At Motability Foundation we fund, support, research and innovate so that all disabled people can make the journeys they choose. We oversee the Motability Foundation Scheme and provide grants to help people use it, providing access to transport to hundreds of thousands of people a year. We award grants to other charities and organisations who provide different types of transport, or work towards making transport accessible. We also carry out ongoing research, in partnership with disabled people and key stakeholders in the industry, to inspire innovations that continue to champion accessible transport for all. Benefits WHAT MOTABILITY CAN OFFER YOU A career with Motability can offer you so much more than earning potential. We pride ourselves in offering some fantastic benefits and a culture to match, some of which includes; ? Holiday - 26 Days + 8 Bank Holidays, increasing to 28 days after 5 years' service Health and Wellbeing - We offer private health care with BUPA alongside an Employee Assistance Programme, eye tests, flu vaccinations, enhanced sick pay and discounted corporate gym membership. We take your physical AND Mental Health seriously, with our dedicated mental health first aiders you will have support and understanding from your colleagues. ? Family Friendly - We offer enhanced Parental Leave inclusive of Adoption Pay and we understand that families require flexibility, we provide time off for dependants, flexible working hours and the option to work from home. Life Assurance is 4 x your salary. ? Diversity and Inclusion - We value everyone's unique qualities and celebrate having a diverse and inclusive culture where everyone feels safe to be their authentic selves, no matter their age, ethnicity, religion, gender identity, sexual orientation, disability status, neurodiversity or otherwise. This is embedded in to our values and we celebrate our differences and create awareness throughout the year. ? Celebrating Success - We love to recognise people that go above and beyond with our Spotlight Award as well as having team celebrations and social events throughout the year. Our culture - In the Motability office we "dress for our day", it's an incredibly welcoming and inclusive environment where we look to support your career, we offer a mini bus service from Harlow Town centre and station for those using public transport to reach us and there are plenty of free hot beverages for when you arrive. Pension - Up to 15%, inclusive of a 10% non-contributory addition and Motability matching your contributions up to 5% How to find out more? To find out more regarding the vacancy and for the full job description, please contact our Talent Team at: Here at Motability Foundation, we embrace and value Diversity, Inclusion and Equity which means bringing your full self to work. We encourage and welcome all applications, regardless of age, gender identity, ethnicity, religion, sexual orientation or disability. We are a disability confident employer, so please do make us aware of any reasonable adjustments you might need throughout both the recruitment process and to work with us. We are committed to offering to interview every disabled applicant who meets the minimum criteria for the job. Once you have applied please send us an email stating that you have a disclosed disability and we will offer you an interview.
Network Security Consultant £600 - £700 per day Inside IR35 6 month contract Remote with occasional travel to Portsmouth We have a brilliant opportunity to join an industry-leading utility company based in the Southeast. They are going through a period of growth, undergoing multiple digital, and tech transformations. They are investing heavily in Security and have embarked on a 5-year cyber security programme. As a UK Critical National Infrastructure provider, Information Security is an integral part of their business operation, so this role is critical to the business. You will possess specialist skills, with proven experience in Remote Access, Network Operations Centre, Network Security Visibility and Web Proxy. Experience required: Worked in an advisory/consultant/engineer role within a regulated organisation on a large scale Cyber Transformation. Worked with different business units - technical & non-technical stakeholders Broad experience in Security Technologies Desirable experience in API Management / Security Interviews will be expected to be on week commencing 6th May, with a start date of around the week commencing 20th May. Please apply directly with a CV and if suitable we will be in touch to provide more information.
May 01, 2024
Full time
Network Security Consultant £600 - £700 per day Inside IR35 6 month contract Remote with occasional travel to Portsmouth We have a brilliant opportunity to join an industry-leading utility company based in the Southeast. They are going through a period of growth, undergoing multiple digital, and tech transformations. They are investing heavily in Security and have embarked on a 5-year cyber security programme. As a UK Critical National Infrastructure provider, Information Security is an integral part of their business operation, so this role is critical to the business. You will possess specialist skills, with proven experience in Remote Access, Network Operations Centre, Network Security Visibility and Web Proxy. Experience required: Worked in an advisory/consultant/engineer role within a regulated organisation on a large scale Cyber Transformation. Worked with different business units - technical & non-technical stakeholders Broad experience in Security Technologies Desirable experience in API Management / Security Interviews will be expected to be on week commencing 6th May, with a start date of around the week commencing 20th May. Please apply directly with a CV and if suitable we will be in touch to provide more information.
Description We are currently seeking an experienced 1st Line Technical Support Advisor to join an extremely reputable, family-run SME based in Hereford. As a 1st Line Technical Support Advisor, your primary responsibility is to provide prompt and efficient technical support to customers or end-users. You will be the first point of contact for customers and Engineers seeking assistance with technical issues or inquiries, and you will play a crucial role in ensuring customer satisfaction and problem resolution. Key Duties and Responsibilities Providing 1st line technical support for the existing products, respond to customer and Engineers inquiries, troubleshoot technical issues, and provide appropriate solutions in a timely manner Use diagnostic tools and knowledge bases to guide customers through step-by-step resolutions Maintain accurate and detailed documentation of customer interactions Ensure adherence to service level agreements (SLAs) by maintaining high-quality standards in customer interactions, response times, and issue resolutions Assist customers and Engineers in understanding the product documentation and how-to guides, providing additional clarification or guidance as needed Stay updated with product knowledge, industry trends, and emerging technologies to enhance technical proficiency Requirements Proven experience in a customer support role, preferably in a technical or support environment Proficiency in troubleshooting technical challenges and providing clear instructions to technical and nontechnical customers Excellent communication skills, both verbal and written Strong customer service orientation, with a focus on delivering a positive customer experience Effective problem-solving and analytical skills to identify and resolve technical issues efficiently Ability to multitask, prioritize tasks, and work well under pressure in a fast-paced environment Benefits Salary: up to £40,000 25 days annual leave (Exc. Bank Holidays, 33 in total) Additional day annual leave for your birthday Full training provided
May 01, 2024
Full time
Description We are currently seeking an experienced 1st Line Technical Support Advisor to join an extremely reputable, family-run SME based in Hereford. As a 1st Line Technical Support Advisor, your primary responsibility is to provide prompt and efficient technical support to customers or end-users. You will be the first point of contact for customers and Engineers seeking assistance with technical issues or inquiries, and you will play a crucial role in ensuring customer satisfaction and problem resolution. Key Duties and Responsibilities Providing 1st line technical support for the existing products, respond to customer and Engineers inquiries, troubleshoot technical issues, and provide appropriate solutions in a timely manner Use diagnostic tools and knowledge bases to guide customers through step-by-step resolutions Maintain accurate and detailed documentation of customer interactions Ensure adherence to service level agreements (SLAs) by maintaining high-quality standards in customer interactions, response times, and issue resolutions Assist customers and Engineers in understanding the product documentation and how-to guides, providing additional clarification or guidance as needed Stay updated with product knowledge, industry trends, and emerging technologies to enhance technical proficiency Requirements Proven experience in a customer support role, preferably in a technical or support environment Proficiency in troubleshooting technical challenges and providing clear instructions to technical and nontechnical customers Excellent communication skills, both verbal and written Strong customer service orientation, with a focus on delivering a positive customer experience Effective problem-solving and analytical skills to identify and resolve technical issues efficiently Ability to multitask, prioritize tasks, and work well under pressure in a fast-paced environment Benefits Salary: up to £40,000 25 days annual leave (Exc. Bank Holidays, 33 in total) Additional day annual leave for your birthday Full training provided
Six Degrees is a leading secure, integrated cloud services provider, where everyone is welcome. We believe success lies in harnessing a truly diverse and inclusive culture. Our business protects UK organisations with the goal of enabling them to operate effectively and securely in the cloud, by giving them secure platforms to innovate and grow. We support our customers on their digital transformation journey regardless of their maturity. Our vision is to be the UK's number one provider of secure, integrated cloud services to the small to mid-size market.The Technical Delivery team plays a pivotal role in the technical aspects of the ITIL service delivery. The team are involved in client Incident Management, Service Request Fulfilment, Problem Management and provide support to wider activities around Operational Delivery, Change Management, Event Management and Continual Improvement. The team ensure good quality technical documentation, (LLD, HLD, RFO, KB articles, Runbooks) and contributes to successful readiness checks when onboarding new customers through Service Transition processes.Our Technical Delivery Principal Engineers are fundamental in the delivery of Azure cloud solutions for both new and existing clients.?The role collaborates with clients and key internal stakeholders to understand client's high level requirements within the delivery of CloudOps, FinOps and SecOps reporting, remediation and optimisation strategies. You will also respond to and tune Azure Advisor recommendations that re relevant to the client solution and workloads.This role will ensure customer documentation and reporting is maintained and updated working closely with the cloud engineers in delivery of Incident Resolution and Service Requests.This will involve reviewing and implementing cloud infrastructure, ensuring the security and compliance of cloud environments, and managing the financial aspects of cloud usage to optimise cost-efficiency. A focus of the role also includes continuous monitoring and improvement of cloud operations to adapt to evolving client needs. This will include identifying opportunities proactive changes, enhancements and billable work through remediation activity and routine maintenance.The ideal candidate should have proven experience applying and tuning Azure Advisor recommendations andAZ-104, AZ-305, AZ-400 certified. As well as serverMCSE, RHCSA, VCA-DCV would be advantageous.You will need strong technical skills in server infrastructure or end user compute (Windows server, Solaris, Linux, AD, Exchange, RDS, O365) or Cloud Virtualisation (Citrix, VMware, vSphere, Oracle OVM, Microsoft Azure).Six Degrees is not interested in paying lip-service to diversity and inclusion, and just observing our statutory duties. We work to continually re-affirm our commitment to cultivating a workplace and society that embraces and vigorously defends equity, diversity and inclusion. This includes all aspects of recruitment and employment - our recruitment and selection processes are open and fair, and we will always consider any reasonable adjustments or flexible working requirements. We are also an active member of the Employers Network for Equality and Inclusion (ENEI) who support us on this journey. Our recruitment process: We don't like to have lengthy recruitment processes here at Six Degrees as it's more important for us that you have the opportunity to meet with people you'll work alongside. We will review all of our applications in detail and our Talent Acquisition team will arrange a telephone or video call if your background and experiences fits what we're looking. All being well, you will be invited to attend a behavioural interview with your line manager and members of the team to talk through your fit for the role in detail and explain more about Six Degrees. Some of our positions are so important to the business that we'll invite you back for a second and final interview, where you'll be asked to complete a role-specific activity. After your final stage in the assessment process, we will confirm the outcome and hopefully welcome you to the Six Degrees family! Apply today at 6dg.co.uk.
May 01, 2024
Full time
Six Degrees is a leading secure, integrated cloud services provider, where everyone is welcome. We believe success lies in harnessing a truly diverse and inclusive culture. Our business protects UK organisations with the goal of enabling them to operate effectively and securely in the cloud, by giving them secure platforms to innovate and grow. We support our customers on their digital transformation journey regardless of their maturity. Our vision is to be the UK's number one provider of secure, integrated cloud services to the small to mid-size market.The Technical Delivery team plays a pivotal role in the technical aspects of the ITIL service delivery. The team are involved in client Incident Management, Service Request Fulfilment, Problem Management and provide support to wider activities around Operational Delivery, Change Management, Event Management and Continual Improvement. The team ensure good quality technical documentation, (LLD, HLD, RFO, KB articles, Runbooks) and contributes to successful readiness checks when onboarding new customers through Service Transition processes.Our Technical Delivery Principal Engineers are fundamental in the delivery of Azure cloud solutions for both new and existing clients.?The role collaborates with clients and key internal stakeholders to understand client's high level requirements within the delivery of CloudOps, FinOps and SecOps reporting, remediation and optimisation strategies. You will also respond to and tune Azure Advisor recommendations that re relevant to the client solution and workloads.This role will ensure customer documentation and reporting is maintained and updated working closely with the cloud engineers in delivery of Incident Resolution and Service Requests.This will involve reviewing and implementing cloud infrastructure, ensuring the security and compliance of cloud environments, and managing the financial aspects of cloud usage to optimise cost-efficiency. A focus of the role also includes continuous monitoring and improvement of cloud operations to adapt to evolving client needs. This will include identifying opportunities proactive changes, enhancements and billable work through remediation activity and routine maintenance.The ideal candidate should have proven experience applying and tuning Azure Advisor recommendations andAZ-104, AZ-305, AZ-400 certified. As well as serverMCSE, RHCSA, VCA-DCV would be advantageous.You will need strong technical skills in server infrastructure or end user compute (Windows server, Solaris, Linux, AD, Exchange, RDS, O365) or Cloud Virtualisation (Citrix, VMware, vSphere, Oracle OVM, Microsoft Azure).Six Degrees is not interested in paying lip-service to diversity and inclusion, and just observing our statutory duties. We work to continually re-affirm our commitment to cultivating a workplace and society that embraces and vigorously defends equity, diversity and inclusion. This includes all aspects of recruitment and employment - our recruitment and selection processes are open and fair, and we will always consider any reasonable adjustments or flexible working requirements. We are also an active member of the Employers Network for Equality and Inclusion (ENEI) who support us on this journey. Our recruitment process: We don't like to have lengthy recruitment processes here at Six Degrees as it's more important for us that you have the opportunity to meet with people you'll work alongside. We will review all of our applications in detail and our Talent Acquisition team will arrange a telephone or video call if your background and experiences fits what we're looking. All being well, you will be invited to attend a behavioural interview with your line manager and members of the team to talk through your fit for the role in detail and explain more about Six Degrees. Some of our positions are so important to the business that we'll invite you back for a second and final interview, where you'll be asked to complete a role-specific activity. After your final stage in the assessment process, we will confirm the outcome and hopefully welcome you to the Six Degrees family! Apply today at 6dg.co.uk.
Financial Advisor are looking for a data protection consultant for a 6 month contract to take the firm through a certification process, bringing it into a more compliant state, and taking a business through GDPR. You will be there to lead on implementing a comprehensive data protection and compliance program. Please note this is outside IR35 and is fully remote. THE ROLE The data protection consultant will be responsible for delivering: Implementing a comprehensive data protection compliance program. Conducting data protection audits and risk assessments. Identifying and addressing any data protection gaps or vulnerabilities. Advise on and implement data protection best practices. Liaise with external regulatory bodies and senior stakeholders on data protection matters. YOU The ideal data protection consultant will have experience of: Implementing a data protection compliance program in a Financial Services Firm Have practical experience of GDPR and CCPA Knowledge of risk/security frameworks such as ISO27001, PCI DSS Knowledge of data security best practices Have strong stakeholder management experience across all levels For more information please reach out to Lauren Stutz at La Fosse -
May 01, 2024
Full time
Financial Advisor are looking for a data protection consultant for a 6 month contract to take the firm through a certification process, bringing it into a more compliant state, and taking a business through GDPR. You will be there to lead on implementing a comprehensive data protection and compliance program. Please note this is outside IR35 and is fully remote. THE ROLE The data protection consultant will be responsible for delivering: Implementing a comprehensive data protection compliance program. Conducting data protection audits and risk assessments. Identifying and addressing any data protection gaps or vulnerabilities. Advise on and implement data protection best practices. Liaise with external regulatory bodies and senior stakeholders on data protection matters. YOU The ideal data protection consultant will have experience of: Implementing a data protection compliance program in a Financial Services Firm Have practical experience of GDPR and CCPA Knowledge of risk/security frameworks such as ISO27001, PCI DSS Knowledge of data security best practices Have strong stakeholder management experience across all levels For more information please reach out to Lauren Stutz at La Fosse -
Principle Consultant - Client Facing Architect/Cloud Implementation Specialist Principle Consultant - Client Facing Architect/Cloud Implementation Specialist required by my start up client headed by a leading Insurance Sector CTO, the firm are rapidly expanding offering the complete design, implementation and support of highly scalable cloud infrastructures. This role will see you act as the deputy to the CTO providing a wealth of high level services - meeting with clients to discuss their requirements, design solutions and see through the full implementation process. The CTO is looking for someone who enjoys fast paced work, building from scratch and is a natural engager at C Level. The role will offer extensive exposure, working with the latest cloud technologies and working consistently on both greenfield implementations and migrations from physical to cloud infrastructure. Who can be considered This person we are looking for will be very client facing and comfortable acting as a technical advisor (CTO level expertise) You will have worked to an architect level, designing cloud solutions You will be comfortable dealing with fresh implementations, a wide variety of work and juggling more than one project What is good about this role: You will be guided by someone who has been a CTO for many years Joining at this stage will most likely see you grow into a senior role as the company expands and also afford you experience and exposure which would lead to more senior roles further down the line either within Outbound or outside. For your application to be considered for this role you will ideally have: 5+ Years senior technology experience, ideally working with Cloud Tech (Azure) Ideally you will have worked to architect level or at least on HLD/LLD and been involved in designing solutions You will be comfortable engaging at Director, C-Level and business owner level You will be provided training in new tech you have not worked with such as Intune etc.
May 01, 2024
Full time
Principle Consultant - Client Facing Architect/Cloud Implementation Specialist Principle Consultant - Client Facing Architect/Cloud Implementation Specialist required by my start up client headed by a leading Insurance Sector CTO, the firm are rapidly expanding offering the complete design, implementation and support of highly scalable cloud infrastructures. This role will see you act as the deputy to the CTO providing a wealth of high level services - meeting with clients to discuss their requirements, design solutions and see through the full implementation process. The CTO is looking for someone who enjoys fast paced work, building from scratch and is a natural engager at C Level. The role will offer extensive exposure, working with the latest cloud technologies and working consistently on both greenfield implementations and migrations from physical to cloud infrastructure. Who can be considered This person we are looking for will be very client facing and comfortable acting as a technical advisor (CTO level expertise) You will have worked to an architect level, designing cloud solutions You will be comfortable dealing with fresh implementations, a wide variety of work and juggling more than one project What is good about this role: You will be guided by someone who has been a CTO for many years Joining at this stage will most likely see you grow into a senior role as the company expands and also afford you experience and exposure which would lead to more senior roles further down the line either within Outbound or outside. For your application to be considered for this role you will ideally have: 5+ Years senior technology experience, ideally working with Cloud Tech (Azure) Ideally you will have worked to architect level or at least on HLD/LLD and been involved in designing solutions You will be comfortable engaging at Director, C-Level and business owner level You will be provided training in new tech you have not worked with such as Intune etc.
Client Services Administrator -Near Devizes £negotiable My client, is looking to recruit a client services administrator to work at their modern site in Wiltshire. Reporting into the client services manager, the successful client services administrator will be working as part of a small client services team supporting the regional sales managers ensuring excellent service levels are met. Key Responsibilities: - Input all customer orders accurately onto Filemaker and SAP and liaise with Shipping and Warehouse to ensure follow through in line with customer expectations. - Ensure all customer records and packing specifications are up to date and accurate on the system as advised by the sales account manager. - Regularly update the delivery schedule collating deliveries from suppliers (orders, stocks, samples etc. to minimise haulage where possible and advising sales accordingly. - Ensure supplier pricelists are maintained, up to date and accurate as negotiated by management on spreadsheets and file-maker. - Build strong working relationships with the Regional Sales Mangers and client contacts in the US, United States - Deal with customer accounts, queries, complaints, general enquiries Key skills: - Previous Sales Administration experience - Excellent communication and attention to detail - Excellent IT skills , ideally SAP experience or similar - Export experience helpful but not essential - Understanding of US market, helpful though not essential - Supplier contact experience - Ideally a food, drink, pharmaceutical background This role would suit a person that has previously worked as sales coordinator, sales administrator, customer service advisor, client service administrator, account coordinator, account administrator and is commutable from Trowbridge, Chippenham, Calne, Melksham, Devizes
May 01, 2024
Full time
Client Services Administrator -Near Devizes £negotiable My client, is looking to recruit a client services administrator to work at their modern site in Wiltshire. Reporting into the client services manager, the successful client services administrator will be working as part of a small client services team supporting the regional sales managers ensuring excellent service levels are met. Key Responsibilities: - Input all customer orders accurately onto Filemaker and SAP and liaise with Shipping and Warehouse to ensure follow through in line with customer expectations. - Ensure all customer records and packing specifications are up to date and accurate on the system as advised by the sales account manager. - Regularly update the delivery schedule collating deliveries from suppliers (orders, stocks, samples etc. to minimise haulage where possible and advising sales accordingly. - Ensure supplier pricelists are maintained, up to date and accurate as negotiated by management on spreadsheets and file-maker. - Build strong working relationships with the Regional Sales Mangers and client contacts in the US, United States - Deal with customer accounts, queries, complaints, general enquiries Key skills: - Previous Sales Administration experience - Excellent communication and attention to detail - Excellent IT skills , ideally SAP experience or similar - Export experience helpful but not essential - Understanding of US market, helpful though not essential - Supplier contact experience - Ideally a food, drink, pharmaceutical background This role would suit a person that has previously worked as sales coordinator, sales administrator, customer service advisor, client service administrator, account coordinator, account administrator and is commutable from Trowbridge, Chippenham, Calne, Melksham, Devizes
Technical Support Advisor / Service Desk Analyst Job Type: Full-time Location: Redhill - On Site Role Salary: Up to £25,000 per annum (Plus £2,500 shift allowance, and £1000 Night shift allowance, if candidate wanted to do night shift) Exciting opportunity to join a global telecommunications organisation in a Technical Support Advisor role as part of their Global Customer Support Centre (GCSC). The successful candidate will be a proactive team member, eager to grow within the company and committed to delivering exceptional customer support. Day to Day of the role: Provide 1st and 2nd line technical support for product, service, and billing enquiries, focusing on military and commercial maritime and land-based customers. Monitor VSAT Networks and BGan POP, assisting with line up and service issues, and ensuring quick resolution of network or customer-related problems. Liaise with internal projects and engineering teams and manage the Escalations email inbox. Respond to customer enquiries promptly, ensuring customer expectations and SLA's are met. Log all calls/emails and maintain Microsoft CRM or Freshdesk for team clarity, escalating issues when necessary. Monitor GCSC associated infrastructure, investigate alarms, issue outage reports, and act on high usage alerts. Manage cases through to resolution, escalating to internal and external resolver groups as needed. Pursue technical training and share knowledge with colleagues, contributing to the team's continuous improvement. Required Skills & Qualifications: Customer-facing experience with a confident and clear telephone manner. Computer literacy and a keen commercial awareness. Ability to obtain Security Clearence Experience working in a similar customer facing Technical Support type role Ability to work independently and take initiative. Experience in some form telecommunication/communication systems would be a beneficial Preferred experience with Inmarsat and/or VSAT, and technical knowledge of maritime and land mobile systems. Familiarity with customer IT networks/systems and network operations. Benefits Summary (full details can be provided in due course) 25 days Leave Matched Pension contribution of up to 7.5% Private Medical Insurance and Life Assurance
May 01, 2024
Full time
Technical Support Advisor / Service Desk Analyst Job Type: Full-time Location: Redhill - On Site Role Salary: Up to £25,000 per annum (Plus £2,500 shift allowance, and £1000 Night shift allowance, if candidate wanted to do night shift) Exciting opportunity to join a global telecommunications organisation in a Technical Support Advisor role as part of their Global Customer Support Centre (GCSC). The successful candidate will be a proactive team member, eager to grow within the company and committed to delivering exceptional customer support. Day to Day of the role: Provide 1st and 2nd line technical support for product, service, and billing enquiries, focusing on military and commercial maritime and land-based customers. Monitor VSAT Networks and BGan POP, assisting with line up and service issues, and ensuring quick resolution of network or customer-related problems. Liaise with internal projects and engineering teams and manage the Escalations email inbox. Respond to customer enquiries promptly, ensuring customer expectations and SLA's are met. Log all calls/emails and maintain Microsoft CRM or Freshdesk for team clarity, escalating issues when necessary. Monitor GCSC associated infrastructure, investigate alarms, issue outage reports, and act on high usage alerts. Manage cases through to resolution, escalating to internal and external resolver groups as needed. Pursue technical training and share knowledge with colleagues, contributing to the team's continuous improvement. Required Skills & Qualifications: Customer-facing experience with a confident and clear telephone manner. Computer literacy and a keen commercial awareness. Ability to obtain Security Clearence Experience working in a similar customer facing Technical Support type role Ability to work independently and take initiative. Experience in some form telecommunication/communication systems would be a beneficial Preferred experience with Inmarsat and/or VSAT, and technical knowledge of maritime and land mobile systems. Familiarity with customer IT networks/systems and network operations. Benefits Summary (full details can be provided in due course) 25 days Leave Matched Pension contribution of up to 7.5% Private Medical Insurance and Life Assurance
(Senior) Cyber Actuary We're hiring! Aon is currently recruiting a (Senior) Cyber Actuary to join our team in London. The (Senior) Cyber Actuary will be responsible for elevating Aon's ability to deliver market-leading cyber actuarial and reinsurance analytics to a greater number of clients globally. You will work closely with the broking part of the cyber team as a key client-facing contributor to design, pitch for and deliver cyber reinsurance programs that meet client needs. You will also take a lead role in supporting the development of junior analytics colleagues in the team. About Aon Aon Plc is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance. Aon is an equal opportunities employer. Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria. About Aon's Cyber Reinsurance Practice Aon is a leading global provider of reinsurance broking and advisory services, including its fast growing and market leading cyber practice, comprised of brokers and analytics professionals. Aon's cyber proposition is an analytics-led approach underpinned by its ability to advise clients and prospects on understanding catastrophic cyber risk. About the Role Your impact as a (Senior) Cyber Actuary: This role is a (senior) specialist position, which will elevate Aon's ability to deliver market-leading cyber analytics and reinsurance solutions to a greater number of clients globally. You will have the opportunity to provide analytics and collaborate with brokers to service some of the largest global (re)insurers, leading and start-up cyber insurance companies and work on innovative transactions that improve the profitability of cyber business and address the societal need to increase capital deployed for systemic cyber risk As a (senior) member of our client-focussed team, you will play a key role in leading and delivering our capabilities, developing and presenting reinsurance solutions and analytics to clients, working alongside brokers as a key part of the team negotiating with clients and reinsurers You will bring your skills and experience in understanding loss and performance drivers for cyber insurance to take a lead role in developing Aon's "non-cat" analytics offering for clients. You will use your understanding of how underwriting companies think, in order to develop analytics that bring them value You will support our junior analysts towards being able to deliver analytics independently, e.g. developing their skills on reinsurance structuring analytics, and support our brokers to understand the analytics driving our proposed solutions for clients You will work with the broking and analytics team on innovation of new cyber risk products for better mitigating clients' specific cyber portfolio risks You will develop and maintain strong links with our clients and reinsurers to ensure Aon is seen as a trusted advisor and partner on cyber reinsurance that meets their needs. Responsibility for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company. About you Your knowledge and expertise: Actuarial acumen and qualifications, especially in a consulting or client / underwriter facing capacity Desire to create market-leading analytical and actuarial insights that our clients sorely need Passion for delivering value transparently to clients and finding commercial solutions to challenges involving significant uncertainty Able to work both independently and in a team environment to ensure our junior team members develop and enjoy working for Aon Accomplished presentation, communication and content creation skills, and client acumen Passion for developing the cyber reinsurance market and the application of analytics Ability to innovate Salary and Benefits This role offers a competitive salary and bonus, plus a comprehensive benefits package and 25 days holiday. Through our flexible benefits, you will also have the opportunity to choose additional benefits, including healthcare and additional holiday. We also offer tremendous potential with a growing worldwide organisation. Our Colleague Experience Every day, our colleagues make a difference, work with the best, own their potential, and value one another. Together, we share this one purpose: to empower economic and human possibility around the world. This unifying goal is at the heart of our identity, and it lives in everything we do. To learn more about our colleague experience, visit Aon Colleague Experience. We're happy to talk flexible working. If you need to flex your working pattern, Aon offers flexible and agile working policies and we're happy to discuss options with you upon application.
May 01, 2024
Full time
(Senior) Cyber Actuary We're hiring! Aon is currently recruiting a (Senior) Cyber Actuary to join our team in London. The (Senior) Cyber Actuary will be responsible for elevating Aon's ability to deliver market-leading cyber actuarial and reinsurance analytics to a greater number of clients globally. You will work closely with the broking part of the cyber team as a key client-facing contributor to design, pitch for and deliver cyber reinsurance programs that meet client needs. You will also take a lead role in supporting the development of junior analytics colleagues in the team. About Aon Aon Plc is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance. Aon is an equal opportunities employer. Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria. About Aon's Cyber Reinsurance Practice Aon is a leading global provider of reinsurance broking and advisory services, including its fast growing and market leading cyber practice, comprised of brokers and analytics professionals. Aon's cyber proposition is an analytics-led approach underpinned by its ability to advise clients and prospects on understanding catastrophic cyber risk. About the Role Your impact as a (Senior) Cyber Actuary: This role is a (senior) specialist position, which will elevate Aon's ability to deliver market-leading cyber analytics and reinsurance solutions to a greater number of clients globally. You will have the opportunity to provide analytics and collaborate with brokers to service some of the largest global (re)insurers, leading and start-up cyber insurance companies and work on innovative transactions that improve the profitability of cyber business and address the societal need to increase capital deployed for systemic cyber risk As a (senior) member of our client-focussed team, you will play a key role in leading and delivering our capabilities, developing and presenting reinsurance solutions and analytics to clients, working alongside brokers as a key part of the team negotiating with clients and reinsurers You will bring your skills and experience in understanding loss and performance drivers for cyber insurance to take a lead role in developing Aon's "non-cat" analytics offering for clients. You will use your understanding of how underwriting companies think, in order to develop analytics that bring them value You will support our junior analysts towards being able to deliver analytics independently, e.g. developing their skills on reinsurance structuring analytics, and support our brokers to understand the analytics driving our proposed solutions for clients You will work with the broking and analytics team on innovation of new cyber risk products for better mitigating clients' specific cyber portfolio risks You will develop and maintain strong links with our clients and reinsurers to ensure Aon is seen as a trusted advisor and partner on cyber reinsurance that meets their needs. Responsibility for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company. About you Your knowledge and expertise: Actuarial acumen and qualifications, especially in a consulting or client / underwriter facing capacity Desire to create market-leading analytical and actuarial insights that our clients sorely need Passion for delivering value transparently to clients and finding commercial solutions to challenges involving significant uncertainty Able to work both independently and in a team environment to ensure our junior team members develop and enjoy working for Aon Accomplished presentation, communication and content creation skills, and client acumen Passion for developing the cyber reinsurance market and the application of analytics Ability to innovate Salary and Benefits This role offers a competitive salary and bonus, plus a comprehensive benefits package and 25 days holiday. Through our flexible benefits, you will also have the opportunity to choose additional benefits, including healthcare and additional holiday. We also offer tremendous potential with a growing worldwide organisation. Our Colleague Experience Every day, our colleagues make a difference, work with the best, own their potential, and value one another. Together, we share this one purpose: to empower economic and human possibility around the world. This unifying goal is at the heart of our identity, and it lives in everything we do. To learn more about our colleague experience, visit Aon Colleague Experience. We're happy to talk flexible working. If you need to flex your working pattern, Aon offers flexible and agile working policies and we're happy to discuss options with you upon application.
Main Purpose of JobTo provide specialist support for military applications, land and sea based.To be a pro-active member of the Global Customer Support Centre (GCSC) delivering 1st and 2nd line technical support on product, service and billing enquiries primarily for the Royal Navy but to also include both maritime and land based commercial customers.To provide 1st /2nd line network operations support including monitoring of our client's VSAT Networks and its BGan POP, assisting with line up and service issues and ensuring that problems are resolved quickly whether overall network or remote customer related.Working within a team with a clear growth path and development strategy thatencourages internal growth.Key TasksTo liaise with the internal MoD projects and engineering teamsTo monitor and respond accordingly to the MoD Escalations email inboxTo respond to customer enquiries and to reply quickly and efficiently ensuring that customer expectations are met and, for key customers, that SLA's are met specifically in regard to response and resolution timesTo ensure each call/email is logged and that Microsoft CRM or Freshdesk are maintained at all times, so clarity is ensured for other team members, chasing cases and escalating issues to other departments or the on call engineers where necessary (and in consultation with Shift Supervisor) and following each issue to conclusion.To provide 1st/2nd line support for GCSC activity ensuring continuity between shifts (day and opposite night shift) and seamless handover of tasks outstandingTo assist with monthly customer surveys and reports to ensure that our client's service levels are met.To manage inbound calls as required by the Shift SupervisorTo assist in the development of systems to deliver front line support for the company's customer handling and customer care programmes and make recommendations for improvementsTo proactively monitor the GCSC associated infrastructure, investigate alarms, issue outage reports, act on high usage alerts and resolve any and all service issues. Whether network or remote customer relatedManage cases through to resolution, with the assistance of the Technical Support Supervisor, escalating to both internal and external resolver groupsTo actively pursue technical training and to continually update technical expertise. Training on products and services, sharing this knowledge with shift colleagues.To make recommendations to improve development of systems and processes to the benefit of the customer and companyAny other appropriate tasks as delegated by managementDimensionsMonday to Friday between the hours of 0800 - 1830, will be on a weekly rotation of eitherearly or late shifts, for example 0800 - 1630 or 1000 - 1830Experience/Skills/QualificationsEssential:Experience in operating Royal Navy communications systemsCustomer facing experienceBe computer literateConfident and clear telephone mannerPossess a keen commercial awareness with ability to work on owninitiative and unsupervisedAbility and willingness to continuously learn and support new systems andservicesPreferred:Inmarsat and/or VSAT operational, service or technical experienceIn depth technical knowledge of at least some of the following customerequipment or systemsNAICIS, MNE, SCOT, LC2, IRLInmarsat Satellite Maritime Customer equipment including T&TSailor, JRC systems and Intellian FXCobham Seatel, T&T and Intellian VSAT equipmentInmarsat Land Mobile systems including Nera & T&T (BGans)Iridium Certus, Thuraya3G/4G Wireless LTEKnowledge of customer IT networks/systems eg IP address rangesCisco and HP SwitchesNetwork Operations experience
May 01, 2024
Full time
Main Purpose of JobTo provide specialist support for military applications, land and sea based.To be a pro-active member of the Global Customer Support Centre (GCSC) delivering 1st and 2nd line technical support on product, service and billing enquiries primarily for the Royal Navy but to also include both maritime and land based commercial customers.To provide 1st /2nd line network operations support including monitoring of our client's VSAT Networks and its BGan POP, assisting with line up and service issues and ensuring that problems are resolved quickly whether overall network or remote customer related.Working within a team with a clear growth path and development strategy thatencourages internal growth.Key TasksTo liaise with the internal MoD projects and engineering teamsTo monitor and respond accordingly to the MoD Escalations email inboxTo respond to customer enquiries and to reply quickly and efficiently ensuring that customer expectations are met and, for key customers, that SLA's are met specifically in regard to response and resolution timesTo ensure each call/email is logged and that Microsoft CRM or Freshdesk are maintained at all times, so clarity is ensured for other team members, chasing cases and escalating issues to other departments or the on call engineers where necessary (and in consultation with Shift Supervisor) and following each issue to conclusion.To provide 1st/2nd line support for GCSC activity ensuring continuity between shifts (day and opposite night shift) and seamless handover of tasks outstandingTo assist with monthly customer surveys and reports to ensure that our client's service levels are met.To manage inbound calls as required by the Shift SupervisorTo assist in the development of systems to deliver front line support for the company's customer handling and customer care programmes and make recommendations for improvementsTo proactively monitor the GCSC associated infrastructure, investigate alarms, issue outage reports, act on high usage alerts and resolve any and all service issues. Whether network or remote customer relatedManage cases through to resolution, with the assistance of the Technical Support Supervisor, escalating to both internal and external resolver groupsTo actively pursue technical training and to continually update technical expertise. Training on products and services, sharing this knowledge with shift colleagues.To make recommendations to improve development of systems and processes to the benefit of the customer and companyAny other appropriate tasks as delegated by managementDimensionsMonday to Friday between the hours of 0800 - 1830, will be on a weekly rotation of eitherearly or late shifts, for example 0800 - 1630 or 1000 - 1830Experience/Skills/QualificationsEssential:Experience in operating Royal Navy communications systemsCustomer facing experienceBe computer literateConfident and clear telephone mannerPossess a keen commercial awareness with ability to work on owninitiative and unsupervisedAbility and willingness to continuously learn and support new systems andservicesPreferred:Inmarsat and/or VSAT operational, service or technical experienceIn depth technical knowledge of at least some of the following customerequipment or systemsNAICIS, MNE, SCOT, LC2, IRLInmarsat Satellite Maritime Customer equipment including T&TSailor, JRC systems and Intellian FXCobham Seatel, T&T and Intellian VSAT equipmentInmarsat Land Mobile systems including Nera & T&T (BGans)Iridium Certus, Thuraya3G/4G Wireless LTEKnowledge of customer IT networks/systems eg IP address rangesCisco and HP SwitchesNetwork Operations experience
Cyber Security Manager - Kent - £60,000 + Excellent benefits and career progression Overview: An exciting opportunity has arisen with a global Technology Distributor for a Cyber Security Manager. You will play a crucial role of monitoring the infrastructure and safeguarding the organisations assets and information. Role & Responsibilities: To act as a trusted advisor on information security matters. Oversee, manage , and maintain the company's information security management system and associated security certifications ( currently ISO 27001 and Cyber Essentials Plus in the UK) Support internal business teams with client and 3rd party security assurance requirements. Support the company's programmes and projects through security reviews and requirements setting appropriate to the risk appetite of the business. Manage and lead on security events and incidents reported or highlighted through internal processes and controls. Organise and support internal and external audits, vulnerability management processes, penetration testing and business continuity/disaster recovery planning. Contribute towards the annual budget and forecasting process for Infosec related items. Working across the business to ensure that compliance with implemented standards and controls is maintained to acceptable levels. Conduct internal audits to ensure ongoing compliance with policies and procedures. Define and deliver regular staff awareness training on relevant information and cyber security topics, via internal training platform. Essential Skills & Experience: A deep understanding of best practice in the field of information security plus the common frameworks and standards. The ability to analyse and review technical information, other ideas and concepts and communicate this appropriately to your audience. The ability to embrace and encourage change and provide continual improvement. Implementation of and/or ongoing management of security policies and associated documentation. A pragmatic view of information security and its relationship with the wider business objectives. A willingness to self-develop and keep up-to-date on the latest security and cyber threats, laws, regulations and industry standards. Demonstrable experience of building key stakeholder relationships across an organisation. Confidence to communicate with an audience up to and including senior management level. Excellent time-management skills to self-manage and successfully work across multiple work-streams within agreed timescales. Package: £60,000 depending on skills & experience Full time in the office 25 days annual leave + bank holidays Pension scheme Career development plan + many more benefits
May 01, 2024
Full time
Cyber Security Manager - Kent - £60,000 + Excellent benefits and career progression Overview: An exciting opportunity has arisen with a global Technology Distributor for a Cyber Security Manager. You will play a crucial role of monitoring the infrastructure and safeguarding the organisations assets and information. Role & Responsibilities: To act as a trusted advisor on information security matters. Oversee, manage , and maintain the company's information security management system and associated security certifications ( currently ISO 27001 and Cyber Essentials Plus in the UK) Support internal business teams with client and 3rd party security assurance requirements. Support the company's programmes and projects through security reviews and requirements setting appropriate to the risk appetite of the business. Manage and lead on security events and incidents reported or highlighted through internal processes and controls. Organise and support internal and external audits, vulnerability management processes, penetration testing and business continuity/disaster recovery planning. Contribute towards the annual budget and forecasting process for Infosec related items. Working across the business to ensure that compliance with implemented standards and controls is maintained to acceptable levels. Conduct internal audits to ensure ongoing compliance with policies and procedures. Define and deliver regular staff awareness training on relevant information and cyber security topics, via internal training platform. Essential Skills & Experience: A deep understanding of best practice in the field of information security plus the common frameworks and standards. The ability to analyse and review technical information, other ideas and concepts and communicate this appropriately to your audience. The ability to embrace and encourage change and provide continual improvement. Implementation of and/or ongoing management of security policies and associated documentation. A pragmatic view of information security and its relationship with the wider business objectives. A willingness to self-develop and keep up-to-date on the latest security and cyber threats, laws, regulations and industry standards. Demonstrable experience of building key stakeholder relationships across an organisation. Confidence to communicate with an audience up to and including senior management level. Excellent time-management skills to self-manage and successfully work across multiple work-streams within agreed timescales. Package: £60,000 depending on skills & experience Full time in the office 25 days annual leave + bank holidays Pension scheme Career development plan + many more benefits
Nigel Wright Recruitment
Sunderland, Tyne And Wear
THE OPPORTUNITYI am delighted to be partnering one of the region's leading and growing wealth management advisors in the search for a Senior IT Support Engineer. Bridging the gap between 2nd line service desk support and infrastructure team you'll serve as an escalation point to the service desk team. This is a business who offer progression opportunities and learning opportunities. Salary: £35,000Location: Doxford Park, Tyne & WearHybrid working: No. this role requires you to be on site.Working Hours: 37.5 hours per week, Monday - Friday DAY TO DAY RESPONSIBILITIESAs a senior figure within the team you'll play a pivotal role in delivering high-quality technical support.Key responsibilities include: Managing incident queues efficiently to ensure timely resolution. Providing 2nd and 3rd line technical support, resolving complex issues. Offering technical escalation support. Delivering user support via multiple channels. Recording hardware details accurately in our Asset Management System. Taking ownership of incidents and requests, escalating when necessary. YOUR SKILLS & EXPERIENCEYou'll have 3-4 years' experience working with 2nd line fixes in a Service Desk role and you are now looking to move up in order to take on an extra degree of leadership and responsibility.To excel in this role, you should possess: Technical aptitude in Microsoft 365 environments, with an interest in Azure Cloud. Managing security software like antivirus and handle networking setups like VLANs and web filtering. Experience mentoring junior team members. Ability to thrive in a fast-paced environment with a proactive attitude. Strong decision-making skills and awareness of ITIL and security principles. Key Requirements: Prioritise and solve problems efficiently to minimise downtime. Provide excellent customer service. Proficiency in Microsoft technologies and cloud environments. Expertise in networking setups and security software management. Maintain end-user devices and ensure their optimal functionality. Collaborate effectively with colleagues and external partners. Understanding of networking principles and infrastructure components. Proven track record in managing vulnerabilities and maintaining system security. Hold relevant certifications such as Microsoft Azure Fundamentals / Administrator, or ITIL v4 Foundation. If you're looking for an engaging position offering technical proficiency and leadership prospects, this role might be the ideal fit for you
May 01, 2024
Full time
THE OPPORTUNITYI am delighted to be partnering one of the region's leading and growing wealth management advisors in the search for a Senior IT Support Engineer. Bridging the gap between 2nd line service desk support and infrastructure team you'll serve as an escalation point to the service desk team. This is a business who offer progression opportunities and learning opportunities. Salary: £35,000Location: Doxford Park, Tyne & WearHybrid working: No. this role requires you to be on site.Working Hours: 37.5 hours per week, Monday - Friday DAY TO DAY RESPONSIBILITIESAs a senior figure within the team you'll play a pivotal role in delivering high-quality technical support.Key responsibilities include: Managing incident queues efficiently to ensure timely resolution. Providing 2nd and 3rd line technical support, resolving complex issues. Offering technical escalation support. Delivering user support via multiple channels. Recording hardware details accurately in our Asset Management System. Taking ownership of incidents and requests, escalating when necessary. YOUR SKILLS & EXPERIENCEYou'll have 3-4 years' experience working with 2nd line fixes in a Service Desk role and you are now looking to move up in order to take on an extra degree of leadership and responsibility.To excel in this role, you should possess: Technical aptitude in Microsoft 365 environments, with an interest in Azure Cloud. Managing security software like antivirus and handle networking setups like VLANs and web filtering. Experience mentoring junior team members. Ability to thrive in a fast-paced environment with a proactive attitude. Strong decision-making skills and awareness of ITIL and security principles. Key Requirements: Prioritise and solve problems efficiently to minimise downtime. Provide excellent customer service. Proficiency in Microsoft technologies and cloud environments. Expertise in networking setups and security software management. Maintain end-user devices and ensure their optimal functionality. Collaborate effectively with colleagues and external partners. Understanding of networking principles and infrastructure components. Proven track record in managing vulnerabilities and maintaining system security. Hold relevant certifications such as Microsoft Azure Fundamentals / Administrator, or ITIL v4 Foundation. If you're looking for an engaging position offering technical proficiency and leadership prospects, this role might be the ideal fit for you
Technical Customer Success / Software Training / Onboarding - Worlds biggest Brands My client is a leading provider of Software to the B2C sector - working with the worlds biggest brands . What you'll be doing The Consumer Packaged Goods group is made up of a technical support, client services, and highly motivated sales team, driven to deliver a robust and practical solution that adds value to their clients. Within CPG Client Services specifically, they work with global clients to optimise territories for their field sales teams as well as ensuring their routes and visit schedules are as efficient as possible to reduce costs and mitigate impact on the environment. The ideal candidate would be expected to be a trusted client advisor delivering client projects, bespoke software training and providing technical support. You will be trained on my clients GIS tool, optimisation algorithms and spatial databases to deliver field sales team headcount analysis, territory, and route optimisation solutions. The role will be challenging while, importantly, working in a supportive environment. Some of the specific responsibilities of the role include: Undertaking an analytical role delivering territory and route optimisation projects to meet client needs using GIS software Addressing clients' software and consultative support issues Creating support/training materials including presentations, videos, and guides Working closely with the Account Manager to manage client relationships Helping with the design and delivery of bespoke client software training Writing software development tickets based on own use or client feedback and testing functionality Contributing to innovation through team and company-wide 'labs' and regular team creative thinking sessions Who you are (ideally): Educated to at least degree level. The ability to confidently communicate technical information to non-technical people 2 - 5 years of experience managing clients and working with software Client oriented mindset
May 01, 2024
Full time
Technical Customer Success / Software Training / Onboarding - Worlds biggest Brands My client is a leading provider of Software to the B2C sector - working with the worlds biggest brands . What you'll be doing The Consumer Packaged Goods group is made up of a technical support, client services, and highly motivated sales team, driven to deliver a robust and practical solution that adds value to their clients. Within CPG Client Services specifically, they work with global clients to optimise territories for their field sales teams as well as ensuring their routes and visit schedules are as efficient as possible to reduce costs and mitigate impact on the environment. The ideal candidate would be expected to be a trusted client advisor delivering client projects, bespoke software training and providing technical support. You will be trained on my clients GIS tool, optimisation algorithms and spatial databases to deliver field sales team headcount analysis, territory, and route optimisation solutions. The role will be challenging while, importantly, working in a supportive environment. Some of the specific responsibilities of the role include: Undertaking an analytical role delivering territory and route optimisation projects to meet client needs using GIS software Addressing clients' software and consultative support issues Creating support/training materials including presentations, videos, and guides Working closely with the Account Manager to manage client relationships Helping with the design and delivery of bespoke client software training Writing software development tickets based on own use or client feedback and testing functionality Contributing to innovation through team and company-wide 'labs' and regular team creative thinking sessions Who you are (ideally): Educated to at least degree level. The ability to confidently communicate technical information to non-technical people 2 - 5 years of experience managing clients and working with software Client oriented mindset