An exciting opportunity for an IT professional to join a top US law firm in the city as part of their established and growing IT team. This IT Support Technician will work as part of a well-structured team, supporting on a range of 1st and 2nd line duties that includes; Providing deskside and remote technical support Handling 1st and 2nd line escalations Software and hardware testing Application support PC imaging and deployment Routing, networking and configuring IP phones The perfect IT Support Technician will have a minimum of two years' experience in an IT support role within a legal or professional services environment. You will understand and have working knowledge of supporting in a networked environment, creating solutions within SLA. The role is being offered on a permanent basis with a salary up to c£45,000 plus benefits. For more information, please get in touch.
Mar 28, 2024
Full time
An exciting opportunity for an IT professional to join a top US law firm in the city as part of their established and growing IT team. This IT Support Technician will work as part of a well-structured team, supporting on a range of 1st and 2nd line duties that includes; Providing deskside and remote technical support Handling 1st and 2nd line escalations Software and hardware testing Application support PC imaging and deployment Routing, networking and configuring IP phones The perfect IT Support Technician will have a minimum of two years' experience in an IT support role within a legal or professional services environment. You will understand and have working knowledge of supporting in a networked environment, creating solutions within SLA. The role is being offered on a permanent basis with a salary up to c£45,000 plus benefits. For more information, please get in touch.
Job Title : Local Technology Support Administrator Location : Birmingham Salary: £23,920 - £27,040 per annum, depending on experience Job type: Full time - Permanent Closing date for applications: 7th April 2024 Employer: BIMM University Department: Technology Are you passionate about providing exceptional technical support in a dynamic educational environment? BIMM University is seeking a dedicated Local Technology Support Administrator to join our team and ensure the smooth operation of technology services across our campus. If you're a tech-savvy problem solver with excellent customer service skills, we want to hear from you. About the Role : As the Local Technology Support Administrator, you will play a crucial role in maintaining the technical customer service experience on our campus. From managing helpdesk tickets to providing remote and deskside support for students and staff, your efforts will contribute to the seamless operation of technology services, enabling our community to make the most of the resources available to them. What You'll Do: Take ownership of the helpdesk ticket management process at 1st and 2nd line levels, ensuring prompt resolution of technical issues. Provide remote and deskside support to campus buildings, assisting both students and staff with their technology needs. Collaborate closely with the Regional Technology Supervisor to manage helpdesk tickets efficiently and meet service level agreements. Manage staff account creation and retirement, ensuring accurate record-keeping and adherence to security protocols. Procure and maintain accurate records of campus technology assets, including device builds and deployment. Coordinate with Technology Operations Managers and Technology Development Managers to implement campus infrastructure changes effectively. Maintain strong communication channels with Campus Deans and Faculty Deans to ensure quality of service. Cultivate positive relationships with stakeholders and work with third-party vendors as needed. What You'll Bring: A blend of technical expertise and exceptional customer service skills. The ability to remain calm, patient, and personable while addressing technical issues. Experience managing helpdesk ticket queues in a fast-paced environment, with a focus on prioritization and business needs. Proficiency in Microsoft Cloud Technologies, Microsoft client operating systems, Mac operating systems, and Active Directory. Knowledge of cyber security best practices, network infrastructures, and printer management. Strong communication skills, both verbal and written, with a commitment to accessibility and collaboration. A sense of ownership, integrity, and accountability in your work, with the flexibility to occasionally work evenings and weekends. Why BIMM University? At BIMM, we're dedicated to fostering an environment where technology supports learning and creativity flourishes. As a Local Technology Support Administrator, you'll have the opportunity to make a meaningful impact on the student experience, ensuring that our campus remains at the forefront of innovation in education. If you're ready to join a dynamic team and play a vital role in our campus community, apply now and become part of the BIMM University family. We are a values led organisation, meaning our core values underpin all that we do. In addition to joining a committed and dedicated team, you will have access to: 25 days holiday per year (FTE) SMART pension A comprehensive benefits package We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation. We are committed to promoting the safety and welfare of our students, therefore all appointments are subject to satisfactory pre-employment checks including DBS. Please click APPLY to be redirected to our website to complete an application form. Candidates with the relevant experience or job titles of; Helpdesk Administrator, Helpdesk Manager, Technology Operations, Cyber Security Officer, Technology Support Coordinator, Support Analyst, Technical Support Specialist, Technical Customer Service, 1st Line Support, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, IT, Technical Support Engineer, Technical Customer Support, Tech Support, Tech Support Services will also be considered for this role.
Mar 27, 2024
Full time
Job Title : Local Technology Support Administrator Location : Birmingham Salary: £23,920 - £27,040 per annum, depending on experience Job type: Full time - Permanent Closing date for applications: 7th April 2024 Employer: BIMM University Department: Technology Are you passionate about providing exceptional technical support in a dynamic educational environment? BIMM University is seeking a dedicated Local Technology Support Administrator to join our team and ensure the smooth operation of technology services across our campus. If you're a tech-savvy problem solver with excellent customer service skills, we want to hear from you. About the Role : As the Local Technology Support Administrator, you will play a crucial role in maintaining the technical customer service experience on our campus. From managing helpdesk tickets to providing remote and deskside support for students and staff, your efforts will contribute to the seamless operation of technology services, enabling our community to make the most of the resources available to them. What You'll Do: Take ownership of the helpdesk ticket management process at 1st and 2nd line levels, ensuring prompt resolution of technical issues. Provide remote and deskside support to campus buildings, assisting both students and staff with their technology needs. Collaborate closely with the Regional Technology Supervisor to manage helpdesk tickets efficiently and meet service level agreements. Manage staff account creation and retirement, ensuring accurate record-keeping and adherence to security protocols. Procure and maintain accurate records of campus technology assets, including device builds and deployment. Coordinate with Technology Operations Managers and Technology Development Managers to implement campus infrastructure changes effectively. Maintain strong communication channels with Campus Deans and Faculty Deans to ensure quality of service. Cultivate positive relationships with stakeholders and work with third-party vendors as needed. What You'll Bring: A blend of technical expertise and exceptional customer service skills. The ability to remain calm, patient, and personable while addressing technical issues. Experience managing helpdesk ticket queues in a fast-paced environment, with a focus on prioritization and business needs. Proficiency in Microsoft Cloud Technologies, Microsoft client operating systems, Mac operating systems, and Active Directory. Knowledge of cyber security best practices, network infrastructures, and printer management. Strong communication skills, both verbal and written, with a commitment to accessibility and collaboration. A sense of ownership, integrity, and accountability in your work, with the flexibility to occasionally work evenings and weekends. Why BIMM University? At BIMM, we're dedicated to fostering an environment where technology supports learning and creativity flourishes. As a Local Technology Support Administrator, you'll have the opportunity to make a meaningful impact on the student experience, ensuring that our campus remains at the forefront of innovation in education. If you're ready to join a dynamic team and play a vital role in our campus community, apply now and become part of the BIMM University family. We are a values led organisation, meaning our core values underpin all that we do. In addition to joining a committed and dedicated team, you will have access to: 25 days holiday per year (FTE) SMART pension A comprehensive benefits package We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation. We are committed to promoting the safety and welfare of our students, therefore all appointments are subject to satisfactory pre-employment checks including DBS. Please click APPLY to be redirected to our website to complete an application form. Candidates with the relevant experience or job titles of; Helpdesk Administrator, Helpdesk Manager, Technology Operations, Cyber Security Officer, Technology Support Coordinator, Support Analyst, Technical Support Specialist, Technical Customer Service, 1st Line Support, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, IT, Technical Support Engineer, Technical Customer Support, Tech Support, Tech Support Services will also be considered for this role.
Job Title : Local Technology Support Administrator Location : Birmingham Salary: £23,920 - £27,040 per annum, depending on experience Job type: Full time - Permanent Closing date for applications: 7th April 2024 Employer: BIMM University Department: Technology Are you passionate about providing exceptional technical support in a dynamic educational environment? BIMM University is seeking a dedicated Local Technology Support Administrator to join our team and ensure the smooth operation of technology services across our campus. If you're a tech-savvy problem solver with excellent customer service skills, we want to hear from you. About the Role : As the Local Technology Support Administrator, you will play a crucial role in maintaining the technical customer service experience on our campus. From managing helpdesk tickets to providing remote and deskside support for students and staff, your efforts will contribute to the seamless operation of technology services, enabling our community to make the most of the resources available to them. What You'll Do: Take ownership of the helpdesk ticket management process at 1st and 2nd line levels, ensuring prompt resolution of technical issues. Provide remote and deskside support to campus buildings, assisting both students and staff with their technology needs. Collaborate closely with the Regional Technology Supervisor to manage helpdesk tickets efficiently and meet service level agreements. Manage staff account creation and retirement, ensuring accurate record-keeping and adherence to security protocols. Procure and maintain accurate records of campus technology assets, including device builds and deployment. Coordinate with Technology Operations Managers and Technology Development Managers to implement campus infrastructure changes effectively. Maintain strong communication channels with Campus Deans and Faculty Deans to ensure quality of service. Cultivate positive relationships with stakeholders and work with third-party vendors as needed. What You'll Bring: A blend of technical expertise and exceptional customer service skills. The ability to remain calm, patient, and personable while addressing technical issues. Experience managing helpdesk ticket queues in a fast-paced environment, with a focus on prioritization and business needs. Proficiency in Microsoft Cloud Technologies, Microsoft client operating systems, Mac operating systems, and Active Directory. Knowledge of cyber security best practices, network infrastructures, and printer management. Strong communication skills, both verbal and written, with a commitment to accessibility and collaboration. A sense of ownership, integrity, and accountability in your work, with the flexibility to occasionally work evenings and weekends. Why BIMM University? At BIMM, we're dedicated to fostering an environment where technology supports learning and creativity flourishes. As a Local Technology Support Administrator, you'll have the opportunity to make a meaningful impact on the student experience, ensuring that our campus remains at the forefront of innovation in education. If you're ready to join a dynamic team and play a vital role in our campus community, apply now and become part of the BIMM University family. We are a values led organisation, meaning our core values underpin all that we do. In addition to joining a committed and dedicated team, you will have access to: 25 days holiday per year (FTE) SMART pension A comprehensive benefits package We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation. We are committed to promoting the safety and welfare of our students, therefore all appointments are subject to satisfactory pre-employment checks including DBS. Please click APPLY to be redirected to our website to complete an application form. Candidates with the relevant experience or job titles of; Helpdesk Administrator, Helpdesk Manager, Technology Operations, Cyber Security Officer, Technology Support Coordinator, Support Analyst, Technical Support Specialist, Technical Customer Service, 1st Line Support, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, IT, Technical Support Engineer, Technical Customer Support, Tech Support, Tech Support Services will also be considered for this role.
Mar 27, 2024
Full time
Job Title : Local Technology Support Administrator Location : Birmingham Salary: £23,920 - £27,040 per annum, depending on experience Job type: Full time - Permanent Closing date for applications: 7th April 2024 Employer: BIMM University Department: Technology Are you passionate about providing exceptional technical support in a dynamic educational environment? BIMM University is seeking a dedicated Local Technology Support Administrator to join our team and ensure the smooth operation of technology services across our campus. If you're a tech-savvy problem solver with excellent customer service skills, we want to hear from you. About the Role : As the Local Technology Support Administrator, you will play a crucial role in maintaining the technical customer service experience on our campus. From managing helpdesk tickets to providing remote and deskside support for students and staff, your efforts will contribute to the seamless operation of technology services, enabling our community to make the most of the resources available to them. What You'll Do: Take ownership of the helpdesk ticket management process at 1st and 2nd line levels, ensuring prompt resolution of technical issues. Provide remote and deskside support to campus buildings, assisting both students and staff with their technology needs. Collaborate closely with the Regional Technology Supervisor to manage helpdesk tickets efficiently and meet service level agreements. Manage staff account creation and retirement, ensuring accurate record-keeping and adherence to security protocols. Procure and maintain accurate records of campus technology assets, including device builds and deployment. Coordinate with Technology Operations Managers and Technology Development Managers to implement campus infrastructure changes effectively. Maintain strong communication channels with Campus Deans and Faculty Deans to ensure quality of service. Cultivate positive relationships with stakeholders and work with third-party vendors as needed. What You'll Bring: A blend of technical expertise and exceptional customer service skills. The ability to remain calm, patient, and personable while addressing technical issues. Experience managing helpdesk ticket queues in a fast-paced environment, with a focus on prioritization and business needs. Proficiency in Microsoft Cloud Technologies, Microsoft client operating systems, Mac operating systems, and Active Directory. Knowledge of cyber security best practices, network infrastructures, and printer management. Strong communication skills, both verbal and written, with a commitment to accessibility and collaboration. A sense of ownership, integrity, and accountability in your work, with the flexibility to occasionally work evenings and weekends. Why BIMM University? At BIMM, we're dedicated to fostering an environment where technology supports learning and creativity flourishes. As a Local Technology Support Administrator, you'll have the opportunity to make a meaningful impact on the student experience, ensuring that our campus remains at the forefront of innovation in education. If you're ready to join a dynamic team and play a vital role in our campus community, apply now and become part of the BIMM University family. We are a values led organisation, meaning our core values underpin all that we do. In addition to joining a committed and dedicated team, you will have access to: 25 days holiday per year (FTE) SMART pension A comprehensive benefits package We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation. We are committed to promoting the safety and welfare of our students, therefore all appointments are subject to satisfactory pre-employment checks including DBS. Please click APPLY to be redirected to our website to complete an application form. Candidates with the relevant experience or job titles of; Helpdesk Administrator, Helpdesk Manager, Technology Operations, Cyber Security Officer, Technology Support Coordinator, Support Analyst, Technical Support Specialist, Technical Customer Service, 1st Line Support, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, IT, Technical Support Engineer, Technical Customer Support, Tech Support, Tech Support Services will also be considered for this role.
IT Support Engineer - On Site IT Support Engineer - On Site - Our client, a leader in their industry sector, is looking for an experienced 1st/2nd Line IT Support Engineer who is as happy at deskside as virtual. You will have current experience in all aspects of IT Support and, due to the nature of the role, be happy on-site. You will have the following knowledge: - First point of contact for all users Experience of 1st/2nd Line Support Deskside and Virtual Understanding of all Microsoft Products including Windows - 365 - SQL Servers Knowledge of IT Networks - Infrastructure - Security Documentation knowledge If this could be your next step on the IT Ladder, please forward your CV in the first instance for further information. Our client offers a competitive salary and the following benefits:- Close to public transport links - Train and Bus 25 days holiday + bank holidays Contributory pension Subsidised Café Free Parking Life Assurance Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Mar 22, 2024
Full time
IT Support Engineer - On Site IT Support Engineer - On Site - Our client, a leader in their industry sector, is looking for an experienced 1st/2nd Line IT Support Engineer who is as happy at deskside as virtual. You will have current experience in all aspects of IT Support and, due to the nature of the role, be happy on-site. You will have the following knowledge: - First point of contact for all users Experience of 1st/2nd Line Support Deskside and Virtual Understanding of all Microsoft Products including Windows - 365 - SQL Servers Knowledge of IT Networks - Infrastructure - Security Documentation knowledge If this could be your next step on the IT Ladder, please forward your CV in the first instance for further information. Our client offers a competitive salary and the following benefits:- Close to public transport links - Train and Bus 25 days holiday + bank holidays Contributory pension Subsidised Café Free Parking Life Assurance Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
An exciting opportunity for a 2nd line IT Technician to join a top international law firm in the city. This exciting and global law firm has an excellent culture and is technologically advanced. They are keen to bring in an IT Technician to support 2nd line duties across the firm, as part of a large team. You will work to support the firm's 600 users with a range of 1st and 2nd line technical support. Duties include; Providing deskside and remote support for Windows 10, Office 2016, 365 suite, and specialist legal software. Providing 1st, 2nd, and analytical support to London users via service desk escalation Reporting recurring problems and pain points to Analyst and Managers Maintain laptop distribution pool and stock levels Testing and piloting new and upgraded software The perfect IT Technician will have a minimum of two years of experience working with 2nd line issues within a networked corporate, professional services, or legal environment. You will have a strong background in providing support to Windows infrastructures. This is a permanent opportunity with a salary of up to c£45,000 plus benefits. For more information on this IT Technician role, please do get in touch.
Mar 22, 2024
Full time
An exciting opportunity for a 2nd line IT Technician to join a top international law firm in the city. This exciting and global law firm has an excellent culture and is technologically advanced. They are keen to bring in an IT Technician to support 2nd line duties across the firm, as part of a large team. You will work to support the firm's 600 users with a range of 1st and 2nd line technical support. Duties include; Providing deskside and remote support for Windows 10, Office 2016, 365 suite, and specialist legal software. Providing 1st, 2nd, and analytical support to London users via service desk escalation Reporting recurring problems and pain points to Analyst and Managers Maintain laptop distribution pool and stock levels Testing and piloting new and upgraded software The perfect IT Technician will have a minimum of two years of experience working with 2nd line issues within a networked corporate, professional services, or legal environment. You will have a strong background in providing support to Windows infrastructures. This is a permanent opportunity with a salary of up to c£45,000 plus benefits. For more information on this IT Technician role, please do get in touch.
IT Support Engineer On Site IT Support Engineer On Site Our client, a leader in their industry sector, is looking for an experienced 1st/2nd Line IT Support Engineer who is as happy at deskside as virtual. You will have current experience in all aspects of IT Support and, due to the nature of the role, be happy on-site. You will have the following knowledge: - First point of contact for all users Experience of 1st/2nd Line Support Deskside and Virtual Understanding of all Microsoft Products including Windows 365 SQL Servers Knowledge of IT Networks Infrastructure Security Documentation knowledge If this could be your next step on the IT Ladder, please forward your CV in the first instance for further information. Our client offers a competitive salary and the following benefits:- Close to public transport links Train and Bus 25 days holiday + bank holidays Contributory pension Subsidised Café Free Parking Life Assurance Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website (url removed)
Mar 22, 2024
Full time
IT Support Engineer On Site IT Support Engineer On Site Our client, a leader in their industry sector, is looking for an experienced 1st/2nd Line IT Support Engineer who is as happy at deskside as virtual. You will have current experience in all aspects of IT Support and, due to the nature of the role, be happy on-site. You will have the following knowledge: - First point of contact for all users Experience of 1st/2nd Line Support Deskside and Virtual Understanding of all Microsoft Products including Windows 365 SQL Servers Knowledge of IT Networks Infrastructure Security Documentation knowledge If this could be your next step on the IT Ladder, please forward your CV in the first instance for further information. Our client offers a competitive salary and the following benefits:- Close to public transport links Train and Bus 25 days holiday + bank holidays Contributory pension Subsidised Café Free Parking Life Assurance Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website (url removed)
ICT Technician, IT Support, Analyst, Engineer, Service Desk, Deskside, 1st line, 2nd line, Windows, Microsoft, Active Directory, SCCM, Exchange, Outlook, Office 365, Apple, Mac, iPad, ITIL - Manchester, Permanent.
Morson International is pleased to offer this fantastic role on behalf of our client, which is currently seeking to recruit an ICT Technician who will be based at their client's site in Manchester, UK on a permanent basis.
Candidates should have the following knowledge and skills:
-Windows Operating Systems
-Microsoft Office Packages
-Active Directory
-Apple Mac OS
-Mobile device management - Apple/Android
-Imaging systems, SCCM, MDT, etc.
-General PC hardware maintenance
-ITIL
Tasks and Responsibilities:
-Assist with the delivery of ICT support services.
-Resolve service/support calls as directed by the Service Desk
-Provide users with technical support/assistance and report service issues in accordance with the Service Desk policies
-Stakeholder management - customer liaison at multiple levels
-Provide high-quality customer service
-Assist with project work as and when directed
Location: Manchester
Working Hours: 37.5 per week. Monday - Friday
Salary: £18,000 - £20,000 per annum - plus benefits
Please note that any successful applicants will need to undertake an enhanced DBS check for this position.
This is an excellent role where you will have the opportunity to build on your existing experience and gain new skills within a highly challenging and changing environment. Please send your CV and availability for immediate consideration.
Morson International is acting as an approved recruitment partner in relation to this vacancy.
For any further information, please contact us. Due to the number of CVs received, should you not hear back from Morson within seven days, your application has been unsuccessful on this occasion
Sep 09, 2016
ICT Technician, IT Support, Analyst, Engineer, Service Desk, Deskside, 1st line, 2nd line, Windows, Microsoft, Active Directory, SCCM, Exchange, Outlook, Office 365, Apple, Mac, iPad, ITIL - Manchester, Permanent.
Morson International is pleased to offer this fantastic role on behalf of our client, which is currently seeking to recruit an ICT Technician who will be based at their client's site in Manchester, UK on a permanent basis.
Candidates should have the following knowledge and skills:
-Windows Operating Systems
-Microsoft Office Packages
-Active Directory
-Apple Mac OS
-Mobile device management - Apple/Android
-Imaging systems, SCCM, MDT, etc.
-General PC hardware maintenance
-ITIL
Tasks and Responsibilities:
-Assist with the delivery of ICT support services.
-Resolve service/support calls as directed by the Service Desk
-Provide users with technical support/assistance and report service issues in accordance with the Service Desk policies
-Stakeholder management - customer liaison at multiple levels
-Provide high-quality customer service
-Assist with project work as and when directed
Location: Manchester
Working Hours: 37.5 per week. Monday - Friday
Salary: £18,000 - £20,000 per annum - plus benefits
Please note that any successful applicants will need to undertake an enhanced DBS check for this position.
This is an excellent role where you will have the opportunity to build on your existing experience and gain new skills within a highly challenging and changing environment. Please send your CV and availability for immediate consideration.
Morson International is acting as an approved recruitment partner in relation to this vacancy.
For any further information, please contact us. Due to the number of CVs received, should you not hear back from Morson within seven days, your application has been unsuccessful on this occasion
Support Analyst - Devon
My market leading client, based in South Devon, has an excellent new opportunity for an experienced 1st/2nd line support analyst to join them on an initial 3 month contract. Extensions/temp-to-perm arrangements are likely.
Candidates must have at least 2 years Windows desktop and server based support experience, ideally having worked previously in an ITIL environment.
Strong AD skills required; SQL is beneficial.
Approx. 30% of your time will be spent answering helpdesk tickets, with the rest supporting BAU and deskside assistance.
Market rates.
The client is looking for someone to ideally start 12th September.
Please send an up-to-date CV if interested for a full job spec.
support analyst, 1st/2nd line support, first line, second line, desktop support, helpdesk support, IT technician, service desk analyst, windows, microsoft, SQL, support analyst, 1st/2nd line support, first line, second line, desktop support, helpdesk support, IT technician, service desk analyst, windows, microsoft, SQL
Sep 09, 2016
Support Analyst - Devon
My market leading client, based in South Devon, has an excellent new opportunity for an experienced 1st/2nd line support analyst to join them on an initial 3 month contract. Extensions/temp-to-perm arrangements are likely.
Candidates must have at least 2 years Windows desktop and server based support experience, ideally having worked previously in an ITIL environment.
Strong AD skills required; SQL is beneficial.
Approx. 30% of your time will be spent answering helpdesk tickets, with the rest supporting BAU and deskside assistance.
Market rates.
The client is looking for someone to ideally start 12th September.
Please send an up-to-date CV if interested for a full job spec.
support analyst, 1st/2nd line support, first line, second line, desktop support, helpdesk support, IT technician, service desk analyst, windows, microsoft, SQL, support analyst, 1st/2nd line support, first line, second line, desktop support, helpdesk support, IT technician, service desk analyst, windows, microsoft, SQL
Support Analyst - Devon
My market leading client, based in South Devon, has an excellent new opportunity for an experienced 1st/2nd line support analyst to join them on an initial 3 month contract. Extensions/temp-to-perm arrangements are likely.
Candidates must have at least 2 years Windows desktop and server based support experience, ideally having worked previously in an ITIL environment.
Strong AD skills required; SQL is beneficial.
Approx. 30% of your time will be spent answering helpdesk tickets, with the rest supporting BAU and deskside assistance.
Market rates.
The client is looking for someone to ideally start 12th September.
Please send an up-to-date CV if interested for a full job spec.
support analyst, 1st/2nd line support, first line, second line, desktop support, helpdesk support, IT technician, service desk analyst, windows, microsoft, SQL, support analyst, 1st/2nd line support, first line, second line, desktop support, helpdesk support, IT technician, service desk analyst, windows, microsoft, SQL
Sep 09, 2016
Support Analyst - Devon
My market leading client, based in South Devon, has an excellent new opportunity for an experienced 1st/2nd line support analyst to join them on an initial 3 month contract. Extensions/temp-to-perm arrangements are likely.
Candidates must have at least 2 years Windows desktop and server based support experience, ideally having worked previously in an ITIL environment.
Strong AD skills required; SQL is beneficial.
Approx. 30% of your time will be spent answering helpdesk tickets, with the rest supporting BAU and deskside assistance.
Market rates.
The client is looking for someone to ideally start 12th September.
Please send an up-to-date CV if interested for a full job spec.
support analyst, 1st/2nd line support, first line, second line, desktop support, helpdesk support, IT technician, service desk analyst, windows, microsoft, SQL, support analyst, 1st/2nd line support, first line, second line, desktop support, helpdesk support, IT technician, service desk analyst, windows, microsoft, SQL
ICT Technician, IT Support, Analyst, Engineer, Service Desk, Deskside, 1st line, 2nd line, Windows, Microsoft, Active Directory, SCCM, Exchange, Outlook, Office 365, Apple, Mac, iPad, ITIL - Manchester, Permanent.
Morson International is pleased to offer this fantastic role on behalf of our client, which is currently seeking to recruit an ICT Technician who will be based at their client's site in Manchester, UK on a permanent basis.
Candidates should have the following knowledge and skills:
-Windows Operating Systems
-Microsoft Office Packages
-Active Directory
-Apple Mac OS
-Mobile device management - Apple/Android
-Imaging systems, SCCM, MDT, etc.
-General PC hardware maintenance
-ITIL
Tasks and Responsibilities:
-Assist with the delivery of ICT support services.
-Resolve service/support calls as directed by the Service Desk
-Provide users with technical support/assistance and report service issues in accordance with the Service Desk policies
-Stakeholder management - customer liaison at multiple levels
-Provide high-quality customer service
-Assist with project work as and when directed
Location: Manchester
Working Hours: 37.5 per week. Monday - Friday
Salary: £18,000 - £20,000 per annum - plus benefits
Please note that any successful applicants will need to undertake an enhanced DBS check for this position.
This is an excellent role where you will have the opportunity to build on your existing experience and gain new skills within a highly challenging and changing environment. Please send your CV and availability for immediate consideration.
Morson International is acting as an approved recruitment partner in relation to this vacancy.
For any further information, please contact us. Due to the number of CVs received, should you not hear back from Morson within seven days, your application has been unsuccessful on this occasion
Sep 09, 2016
ICT Technician, IT Support, Analyst, Engineer, Service Desk, Deskside, 1st line, 2nd line, Windows, Microsoft, Active Directory, SCCM, Exchange, Outlook, Office 365, Apple, Mac, iPad, ITIL - Manchester, Permanent.
Morson International is pleased to offer this fantastic role on behalf of our client, which is currently seeking to recruit an ICT Technician who will be based at their client's site in Manchester, UK on a permanent basis.
Candidates should have the following knowledge and skills:
-Windows Operating Systems
-Microsoft Office Packages
-Active Directory
-Apple Mac OS
-Mobile device management - Apple/Android
-Imaging systems, SCCM, MDT, etc.
-General PC hardware maintenance
-ITIL
Tasks and Responsibilities:
-Assist with the delivery of ICT support services.
-Resolve service/support calls as directed by the Service Desk
-Provide users with technical support/assistance and report service issues in accordance with the Service Desk policies
-Stakeholder management - customer liaison at multiple levels
-Provide high-quality customer service
-Assist with project work as and when directed
Location: Manchester
Working Hours: 37.5 per week. Monday - Friday
Salary: £18,000 - £20,000 per annum - plus benefits
Please note that any successful applicants will need to undertake an enhanced DBS check for this position.
This is an excellent role where you will have the opportunity to build on your existing experience and gain new skills within a highly challenging and changing environment. Please send your CV and availability for immediate consideration.
Morson International is acting as an approved recruitment partner in relation to this vacancy.
For any further information, please contact us. Due to the number of CVs received, should you not hear back from Morson within seven days, your application has been unsuccessful on this occasion
Support Analyst - Devon
My market leading client, based in South Devon, has an excellent new opportunity for an experienced 1st/2nd line support analyst to join them on an initial 3 month contract. Extensions/temp-to-perm arrangements are likely.
Candidates must have at least 2 years Windows desktop and server based support experience, ideally having worked previously in an ITIL environment.
Strong AD skills required; SQL is beneficial.
Approx. 30% of your time will be spent answering helpdesk tickets, with the rest supporting BAU and deskside assistance.
Market rates.
The client is looking for someone to ideally start 12th September.
Please send an up-to-date CV if interested for a full job spec.
support analyst, 1st/2nd line support, first line, second line, desktop support, helpdesk support, IT technician, service desk analyst, windows, microsoft, SQL, support analyst, 1st/2nd line support, first line, second line, desktop support, helpdesk support, IT technician, service desk analyst, windows, microsoft, SQL
Sep 09, 2016
Support Analyst - Devon
My market leading client, based in South Devon, has an excellent new opportunity for an experienced 1st/2nd line support analyst to join them on an initial 3 month contract. Extensions/temp-to-perm arrangements are likely.
Candidates must have at least 2 years Windows desktop and server based support experience, ideally having worked previously in an ITIL environment.
Strong AD skills required; SQL is beneficial.
Approx. 30% of your time will be spent answering helpdesk tickets, with the rest supporting BAU and deskside assistance.
Market rates.
The client is looking for someone to ideally start 12th September.
Please send an up-to-date CV if interested for a full job spec.
support analyst, 1st/2nd line support, first line, second line, desktop support, helpdesk support, IT technician, service desk analyst, windows, microsoft, SQL, support analyst, 1st/2nd line support, first line, second line, desktop support, helpdesk support, IT technician, service desk analyst, windows, microsoft, SQL
Support Analyst - Devon
My market leading client, based in South Devon, has an excellent new opportunity for an experienced 1st/2nd line support analyst to join them on an initial 3 month contract. Extensions/temp-to-perm arrangements are likely.
Candidates must have at least 2 years Windows desktop and server based support experience, ideally having worked previously in an ITIL environment.
Strong AD skills required; SQL is beneficial.
Approx. 30% of your time will be spent answering helpdesk tickets, with the rest supporting BAU and deskside assistance.
Market rates.
The client is looking for someone to ideally start 12th September.
Please send an up-to-date CV if interested for a full job spec.
support analyst, 1st/2nd line support, first line, second line, desktop support, helpdesk support, IT technician, service desk analyst, windows, microsoft, SQL, support analyst, 1st/2nd line support, first line, second line, desktop support, helpdesk support, IT technician, service desk analyst, windows, microsoft, SQL
Sep 09, 2016
Support Analyst - Devon
My market leading client, based in South Devon, has an excellent new opportunity for an experienced 1st/2nd line support analyst to join them on an initial 3 month contract. Extensions/temp-to-perm arrangements are likely.
Candidates must have at least 2 years Windows desktop and server based support experience, ideally having worked previously in an ITIL environment.
Strong AD skills required; SQL is beneficial.
Approx. 30% of your time will be spent answering helpdesk tickets, with the rest supporting BAU and deskside assistance.
Market rates.
The client is looking for someone to ideally start 12th September.
Please send an up-to-date CV if interested for a full job spec.
support analyst, 1st/2nd line support, first line, second line, desktop support, helpdesk support, IT technician, service desk analyst, windows, microsoft, SQL, support analyst, 1st/2nd line support, first line, second line, desktop support, helpdesk support, IT technician, service desk analyst, windows, microsoft, SQL
The Culture: Professional yet friendly
Contract duration : 6 months rolling
Day Rate: £140.00/day
My client is a UK Top 20 Accountancy Firm offering Audit, Tax and Advisory services to both businesses and individuals, employing over 700 people across their various offices in the UK. The role is within their Technology team within Head Office which is centrally based and easily accessible from Blackfriars BR/City Thameslink/Bank.
The Helpdesk team is 4 - there will be a mix of 1st/2nd line support - some will be quick fixes, some will be more longer term project work. There will also be a mix of deskside as well as remote support to the other offices.
We are looking for an experienced IT/Helpdesk/Technical Support Technician to join the team on an initial 6 month contract starting immediately
The hours are 35 per week, Monday to Friday, covering 2 shift patterns - 8am to 4pm or 10am to 6pm on alternate weeks.
You will be part of a team of four, supporting 700 users Nationwide from their office in London. You may, on occasions, be asked to travel to other regional sites both on a day to day basis and on project work but this will be limited.
Technical Skills
- Windows 2008/2012 R2 server and Cisco networking environment
- Siemens/Unify IP telephony
- Microsoft Exchange 2010 and 2013 with Outlook 2010 and 2013 - Cloud Based
- Predominately Windows 7 professional desktop
- 100MB - 1GB Fibre WAN network
- 3G, Blackberry and Cisco VPN remote working
- MS Office 2010
- SharePoint 2010 Intranet (CROCUS)
- Wide range of proprietary accountancy industry applications (all SQL DB`s): - - Pertax, Alphatax, Caseware, PMS, Sage etc
Essential
- Strong working knowledge MS Office 2010 and MS Office 2013
- Helpdesk experience
- Strong working knowledge of Windows 10 and below
- Strong knowledge of MS Outlook 2010 and MS Outlook 2013
- Good working knowledge of Blackberry technology (MDM and handsets)
- PC and keyboard proficient
- Engaging personality
- Strong communication skills both written and oral
- Articulate and excellent telephone manner
- Lateral thinker
- Team player
- Self starter
- Friendly
Desirable
- Use of HEAT
- Skype for Business
- IP Telephony
- Knowledge of MS SQL
- Degree educated
Please forward your details for urgent review.
?If you have not received a response within 3 working days, please assume that your application has been unsuccessful
Feb 21, 2016
The Culture: Professional yet friendly
Contract duration : 6 months rolling
Day Rate: £140.00/day
My client is a UK Top 20 Accountancy Firm offering Audit, Tax and Advisory services to both businesses and individuals, employing over 700 people across their various offices in the UK. The role is within their Technology team within Head Office which is centrally based and easily accessible from Blackfriars BR/City Thameslink/Bank.
The Helpdesk team is 4 - there will be a mix of 1st/2nd line support - some will be quick fixes, some will be more longer term project work. There will also be a mix of deskside as well as remote support to the other offices.
We are looking for an experienced IT/Helpdesk/Technical Support Technician to join the team on an initial 6 month contract starting immediately
The hours are 35 per week, Monday to Friday, covering 2 shift patterns - 8am to 4pm or 10am to 6pm on alternate weeks.
You will be part of a team of four, supporting 700 users Nationwide from their office in London. You may, on occasions, be asked to travel to other regional sites both on a day to day basis and on project work but this will be limited.
Technical Skills
- Windows 2008/2012 R2 server and Cisco networking environment
- Siemens/Unify IP telephony
- Microsoft Exchange 2010 and 2013 with Outlook 2010 and 2013 - Cloud Based
- Predominately Windows 7 professional desktop
- 100MB - 1GB Fibre WAN network
- 3G, Blackberry and Cisco VPN remote working
- MS Office 2010
- SharePoint 2010 Intranet (CROCUS)
- Wide range of proprietary accountancy industry applications (all SQL DB`s): - - Pertax, Alphatax, Caseware, PMS, Sage etc
Essential
- Strong working knowledge MS Office 2010 and MS Office 2013
- Helpdesk experience
- Strong working knowledge of Windows 10 and below
- Strong knowledge of MS Outlook 2010 and MS Outlook 2013
- Good working knowledge of Blackberry technology (MDM and handsets)
- PC and keyboard proficient
- Engaging personality
- Strong communication skills both written and oral
- Articulate and excellent telephone manner
- Lateral thinker
- Team player
- Self starter
- Friendly
Desirable
- Use of HEAT
- Skype for Business
- IP Telephony
- Knowledge of MS SQL
- Degree educated
Please forward your details for urgent review.
?If you have not received a response within 3 working days, please assume that your application has been unsuccessful