Derbyshire Fire & Rescue Service
Ripley, Derbyshire DE5 3RS, UK
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
Mar 28, 2023
Full time
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
POS established in 1986 are providers of reliable and cost effective Multi-Channel EPoS systems. We have a proven track record of installing systems throughout the UK which have given retailers and hospitality clients the necessary tools to trade successfully both in store and online.
We are POS software and hardware solution specialists providing EPoS Systems, Integrated Ecommerce, Order Processing and Stock Control Solutions to businesses of all sizes including independent, corporate and multi branch.
POS LTD is a company with a strong customer base and an ever expanding EPoS product. We seek a candidate who is invested in continuing our reputation for reliable and intuitive EPoS products.
Job Purpose
The role is to assist in generating fees through the management and development of existing and new clients, to contribute towards the achievement of the financial and other objectives of the Building Consultancy Team.
Hours:
Monday to Friday, 08:45 to 17:45. (1 hour Lunch)
On Call for emergency calls 1 weekend in 3. (Paid extra for weekend work)
Position summary
The key responsibilities for this role are the following:
The candidate will be tasked with supporting our existing customers on a daily basis
Recording customer issues and working through them in an organised fashion.
Testing existing software to ensure it runs smoothly
Finding any possible software issues
Testing new software and upgrading the customer systems.
The role includes the upkeep of all testing/customer documents.
Candidate Requirements:
The ideal candidate would be Microsoft certified and have good knowledge of Microsoft products/operating systems/networking and server setups.
The candidate should demonstrate a methodical and organised approach.
Some of the role is customer facing so a confident and polite telephone manner is required.
Customer training is usually performed remotely but there may be the occasional requirement for a site visit, so a full driver’s license is required.
May 03, 2022
Full time
POS established in 1986 are providers of reliable and cost effective Multi-Channel EPoS systems. We have a proven track record of installing systems throughout the UK which have given retailers and hospitality clients the necessary tools to trade successfully both in store and online.
We are POS software and hardware solution specialists providing EPoS Systems, Integrated Ecommerce, Order Processing and Stock Control Solutions to businesses of all sizes including independent, corporate and multi branch.
POS LTD is a company with a strong customer base and an ever expanding EPoS product. We seek a candidate who is invested in continuing our reputation for reliable and intuitive EPoS products.
Job Purpose
The role is to assist in generating fees through the management and development of existing and new clients, to contribute towards the achievement of the financial and other objectives of the Building Consultancy Team.
Hours:
Monday to Friday, 08:45 to 17:45. (1 hour Lunch)
On Call for emergency calls 1 weekend in 3. (Paid extra for weekend work)
Position summary
The key responsibilities for this role are the following:
The candidate will be tasked with supporting our existing customers on a daily basis
Recording customer issues and working through them in an organised fashion.
Testing existing software to ensure it runs smoothly
Finding any possible software issues
Testing new software and upgrading the customer systems.
The role includes the upkeep of all testing/customer documents.
Candidate Requirements:
The ideal candidate would be Microsoft certified and have good knowledge of Microsoft products/operating systems/networking and server setups.
The candidate should demonstrate a methodical and organised approach.
Some of the role is customer facing so a confident and polite telephone manner is required.
Customer training is usually performed remotely but there may be the occasional requirement for a site visit, so a full driver’s license is required.
Full Stack Software Developer – East Midlands Pay Rate to Umbrella: Up to £550 per day Security Clearance: DBS CV Deadline: Monday 25th at 13:00 Interview Process: 1 stage teams Headcount: 1 Digital/Non Digital: Digital Contracting Authority: NHS Arden and Greater East Midlands Commissioning Support Unit Contract Length: 6 months Location: remote IR35: Inside Minimum Requirement: Arden & GEM CSU is searching for a talented individual to support our Systems and Reporting Team. The applicant will have at least 3 years experience developing .NET based web systems and should be familiar with working in the Azure Cloud. Significant experience in the following; .NET Web Development Automated deployment (CI/CD) Microsoft SQL Server Azure Cloud based Technologies Build web based customer facing systems Debugging complex problems Design and implement a web based system from the ground up 1. Excellent programming skills in .Net using C#, MVC, Entity Framework, Web API. Visual Studio IDE. Web Hosting / IIS. OAuth 2.0 /OpenID Connect. 2. .NET Core Web Development - C# 3. Bootstrap Responsive Web Design, HTML 5, CSS, JavaScript, Angular Framework 4. Microsoft Azure Cloud 5. Azure Dev Ops (CI/CD) 6. OAuth 2.0 / OIDC 7. Understanding of OOP design and modelling techniques. 8. Microsoft SQL Server 9. XUnit Testing Framewaork 10. AGILE working practices 11. Good communication and interpersonal skills, including the ability to provide detailed and technical advice to both specialists and non-technical staff and customers. 12. Excellent written, presentation and verbal skills. Degree in Computing Science or equivalent knowledge and experience gained through working at a similar level in specialist area Designs, runs and improves software that meets user needs. Responsible for writing clean, secure code following a test-driven approach; create code that is open by default and easy for others to reuse. Lead development on one or a small number of related project teams. Be proficient in a wide range of technical systems; be involved in identifying appropriate technology and approaches, deciding when software should be written; contribute to the developer community; provide technical leadership; promote knowledge sharing and adoption of good practice. Typical Skills: Manage the service components to ensure they meet business needs and performance targets. Identify process optimisation opportunities. Designing solutions and services with security controls embedded, specifically engineered as mitigation against security threats. Demonstrate strong understanding and application of the most appropriate modern standards. Advise on the right way to apply standards and methods, ensuring compliance. Maintain technical responsibility for all the stages and iterations of a software development project. Know a variety of methods of prototyping and can choose the most appropriate ones. Review the systems designs of others to ensure selection of appropriate technology. Coordinate build activities across systems and understand how to undertake and support integration-testing activities. Know how to prioritise and define approaches to understand the user story, guiding others in doing so. You can offer recommendations on the best tools and methods to be used.
Apr 22, 2022
Contractor
Full Stack Software Developer – East Midlands Pay Rate to Umbrella: Up to £550 per day Security Clearance: DBS CV Deadline: Monday 25th at 13:00 Interview Process: 1 stage teams Headcount: 1 Digital/Non Digital: Digital Contracting Authority: NHS Arden and Greater East Midlands Commissioning Support Unit Contract Length: 6 months Location: remote IR35: Inside Minimum Requirement: Arden & GEM CSU is searching for a talented individual to support our Systems and Reporting Team. The applicant will have at least 3 years experience developing .NET based web systems and should be familiar with working in the Azure Cloud. Significant experience in the following; .NET Web Development Automated deployment (CI/CD) Microsoft SQL Server Azure Cloud based Technologies Build web based customer facing systems Debugging complex problems Design and implement a web based system from the ground up 1. Excellent programming skills in .Net using C#, MVC, Entity Framework, Web API. Visual Studio IDE. Web Hosting / IIS. OAuth 2.0 /OpenID Connect. 2. .NET Core Web Development - C# 3. Bootstrap Responsive Web Design, HTML 5, CSS, JavaScript, Angular Framework 4. Microsoft Azure Cloud 5. Azure Dev Ops (CI/CD) 6. OAuth 2.0 / OIDC 7. Understanding of OOP design and modelling techniques. 8. Microsoft SQL Server 9. XUnit Testing Framewaork 10. AGILE working practices 11. Good communication and interpersonal skills, including the ability to provide detailed and technical advice to both specialists and non-technical staff and customers. 12. Excellent written, presentation and verbal skills. Degree in Computing Science or equivalent knowledge and experience gained through working at a similar level in specialist area Designs, runs and improves software that meets user needs. Responsible for writing clean, secure code following a test-driven approach; create code that is open by default and easy for others to reuse. Lead development on one or a small number of related project teams. Be proficient in a wide range of technical systems; be involved in identifying appropriate technology and approaches, deciding when software should be written; contribute to the developer community; provide technical leadership; promote knowledge sharing and adoption of good practice. Typical Skills: Manage the service components to ensure they meet business needs and performance targets. Identify process optimisation opportunities. Designing solutions and services with security controls embedded, specifically engineered as mitigation against security threats. Demonstrate strong understanding and application of the most appropriate modern standards. Advise on the right way to apply standards and methods, ensuring compliance. Maintain technical responsibility for all the stages and iterations of a software development project. Know a variety of methods of prototyping and can choose the most appropriate ones. Review the systems designs of others to ensure selection of appropriate technology. Coordinate build activities across systems and understand how to undertake and support integration-testing activities. Know how to prioritise and define approaches to understand the user story, guiding others in doing so. You can offer recommendations on the best tools and methods to be used.
At South West Water we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate. We’re proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area. And we have huge ambitions. Not only are we committed to reaching net-zero by 2030, but we’ve also partnered with wildlife charities, National Parks and local partners to help ensure a better future for generations to come. So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater.
Are you looking for a role where you can use your experience to bring about real change within a proactive and environmentally conscious company?
We currently have an opportunity available for an Application Specialist to join our team working in Exeter with a mix of office-based working and home working. Joining us on a full-time, permanent basis, you will receive a competitive salary of £35,000 - £46,000 per annum plus excellent benefits, including a £3,000 relocation expenses allowance!
About the role:
As our Application Specialist, you will make sure critical applications, interfaces and databases are secure, resilient, highly available and cost-efficient to support key business processes, and can scale to allow planned growth and change. This includes the administration of databases including SQL Server and Oracle.
Our Application Assurance team sits within Corporate Applications alongside two other teams, Data and BI, and Solution Delivery. Alongside this the IT department supports:
· 3000 colleagues and external partners that use our systems
· 2500 Telemetry outstations collecting information about our assets
· 200 process control systems on our larger Drinking Water and Waste Water sites
· 300 physical and 1000 virtual servers
· 250 databases and over 100 software applications
· 2700 PCs and 1400 tablets and mobile phones
· 1200 network assets such as routers, switches, Microwave links
· Store and backup 3.5 Petabytes of data, equivalent to storing 780,000 movies!
As our Application Specialist you’ll benefit from working with over 100 experienced IT professionals within the department.
What you’ll be doing:
Administration of databases including SQL Server, Oracle and Progress - this could include taking backups, reviewing the efficiency of indexes and maintaining User Acceptance, Training or Development copies of the database to allow testing and development within the Department. Ensuring latest patches, hot fixes and Service Packs are installed to ensure supported and secure.
Receive, prioritise and escalate incidents when considered appropriate and necessary to maintain service level expectations - these could manifest into Emergency Changes (when the system is down), planned changes or P1 Incidents, and could also lead to a PRB being created, to investigate the route cause (our ambition should always be to prevent any future tickets being raised for the same reason - if practical)
Plan and undertake upgrades to critical platforms and support the transition of new and upgraded IT services into operational use - usually from other areas within IT i.e. as a result of a Project, but could be as a request from the Business e.g. annual Billing or new features being switched on
Maintain knowledge and skill levels appropriate to this specialist area - could be via formal training course or self-investment in personal development
What we are looking for:
Educated to degree level standard or able to demonstrate working to degree level
Experience with relevant operating systems, software and infrastructure, including Microsoft Server, Azure and AIX
Experienced in Database Administration for SQL Server and Oracle
Able to take personal responsibility to keep their business knowledge, IT governance and technical skills up to date
Demonstrate a strong customer service orientation, taking ownership to ensure the effective resolution of questions, requests and issues by the appropriate team
Excellent written and verbal communication skills, able to influence change without direct authority through collaboration, diplomacy and persuasiveness
Adept at presenting complex information in straightforward terms to a range of audiences
What's in it for you:
We know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing development and training for a long-term career with us. We’re one of the largest companies in the South West and are proud to have been awarded Investors in People recognition.
In return, we offer an excellent range of benefits including:
23 days holiday allowance rising to 27 days plus bank holidays
Relocation expenses allowance of up to £3,000
A discretionary Bonus
Competitive Contributory Pension
Access to the Company Sharesave Scheme
Various health benefits
Wellbeing support programmes
A range of Group Discounts
Cycle to Work scheme
Financial Support services
Training and Development Opportunities
And many more!
Closing Date: Wednesday 11th May 2022Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness. Our core values which are essential to our success are:
· Trusted - We do the right thing for our customers and stakeholders
.· Collaborative - We forge strong relationships working together to make a positive impact.
· Responsible - We keep our promises to our customers, communities, and each other.
· Progressive - We are always looking for new ways to improve and make life better.
Apr 20, 2022
Full time
At South West Water we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate. We’re proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area. And we have huge ambitions. Not only are we committed to reaching net-zero by 2030, but we’ve also partnered with wildlife charities, National Parks and local partners to help ensure a better future for generations to come. So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater.
Are you looking for a role where you can use your experience to bring about real change within a proactive and environmentally conscious company?
We currently have an opportunity available for an Application Specialist to join our team working in Exeter with a mix of office-based working and home working. Joining us on a full-time, permanent basis, you will receive a competitive salary of £35,000 - £46,000 per annum plus excellent benefits, including a £3,000 relocation expenses allowance!
About the role:
As our Application Specialist, you will make sure critical applications, interfaces and databases are secure, resilient, highly available and cost-efficient to support key business processes, and can scale to allow planned growth and change. This includes the administration of databases including SQL Server and Oracle.
Our Application Assurance team sits within Corporate Applications alongside two other teams, Data and BI, and Solution Delivery. Alongside this the IT department supports:
· 3000 colleagues and external partners that use our systems
· 2500 Telemetry outstations collecting information about our assets
· 200 process control systems on our larger Drinking Water and Waste Water sites
· 300 physical and 1000 virtual servers
· 250 databases and over 100 software applications
· 2700 PCs and 1400 tablets and mobile phones
· 1200 network assets such as routers, switches, Microwave links
· Store and backup 3.5 Petabytes of data, equivalent to storing 780,000 movies!
As our Application Specialist you’ll benefit from working with over 100 experienced IT professionals within the department.
What you’ll be doing:
Administration of databases including SQL Server, Oracle and Progress - this could include taking backups, reviewing the efficiency of indexes and maintaining User Acceptance, Training or Development copies of the database to allow testing and development within the Department. Ensuring latest patches, hot fixes and Service Packs are installed to ensure supported and secure.
Receive, prioritise and escalate incidents when considered appropriate and necessary to maintain service level expectations - these could manifest into Emergency Changes (when the system is down), planned changes or P1 Incidents, and could also lead to a PRB being created, to investigate the route cause (our ambition should always be to prevent any future tickets being raised for the same reason - if practical)
Plan and undertake upgrades to critical platforms and support the transition of new and upgraded IT services into operational use - usually from other areas within IT i.e. as a result of a Project, but could be as a request from the Business e.g. annual Billing or new features being switched on
Maintain knowledge and skill levels appropriate to this specialist area - could be via formal training course or self-investment in personal development
What we are looking for:
Educated to degree level standard or able to demonstrate working to degree level
Experience with relevant operating systems, software and infrastructure, including Microsoft Server, Azure and AIX
Experienced in Database Administration for SQL Server and Oracle
Able to take personal responsibility to keep their business knowledge, IT governance and technical skills up to date
Demonstrate a strong customer service orientation, taking ownership to ensure the effective resolution of questions, requests and issues by the appropriate team
Excellent written and verbal communication skills, able to influence change without direct authority through collaboration, diplomacy and persuasiveness
Adept at presenting complex information in straightforward terms to a range of audiences
What's in it for you:
We know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing development and training for a long-term career with us. We’re one of the largest companies in the South West and are proud to have been awarded Investors in People recognition.
In return, we offer an excellent range of benefits including:
23 days holiday allowance rising to 27 days plus bank holidays
Relocation expenses allowance of up to £3,000
A discretionary Bonus
Competitive Contributory Pension
Access to the Company Sharesave Scheme
Various health benefits
Wellbeing support programmes
A range of Group Discounts
Cycle to Work scheme
Financial Support services
Training and Development Opportunities
And many more!
Closing Date: Wednesday 11th May 2022Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness. Our core values which are essential to our success are:
· Trusted - We do the right thing for our customers and stakeholders
.· Collaborative - We forge strong relationships working together to make a positive impact.
· Responsible - We keep our promises to our customers, communities, and each other.
· Progressive - We are always looking for new ways to improve and make life better.
Could you be our next IT Technician ? We are a specialist education supplier for all things IT related, currently on the hunt for a talented individual who can step up to a unique challenge.
IT Technician
£27,000 - £34,000 per year (DOE)
Car Allowance
Full Time, Permanent Role
Must Have Existing IT Knowledge (IPv4, VLANS etc)
Stoke-on-Trent, ST7 3RA
Please note: Applicants must be eligible to work in the UK
At ICTn, we are the go-to company for all things IT-related within the education supplier sector. Having been advising educational establishment for almost 20 years, we certainly know a thing or two about IT.
Our owners originally set out to fill a gap in the market – the provision of quality, independent, practical and relevant advice to all individuals in the education sector.
Now, supported by our highly skilled staff, we can confidently lay claim to being one of the UK’s leading specialist ICT providers. From server and storage advice to e-security, network installs and VOIP telephone systems, we cover a huge section of technical ground.
The Role
A wonderful opportunity has just arisen for the right individual to take on a highly rewarding Technician role within the company.
You will be required to visit customer sites in the Midlands and South East. Your day-to-day tasks will include:
Troubleshooting computer hardware and software issues.
Maintaining a log of all support provided.
Installing new hardware and software.
Providing telephone/remote support.
Completion and preparation of all site paperwork.
The Ideal Candidate
As an IT Technician you will need to understand how to maintain and fault find within a computer network, and have knowledge of some or all of the below:
Microsoft Server.
Windows 10.
Active Directory
Virtualistation Software.
Wi-Fi configuration and management.
Switch installation and configuration.
IPv4.
VLANS.
SharePoint
Benefits
Don’t miss this fantastic opportunity to develop your IT career. We can offer:
32 days holiday.
Laptop.
Phone or monthly contribution to own sim costs (usually £10).
Car allowance.
Fuel cost expenses.
Please note: a full DBS check will be carried out for this role
How to apply
If you have the skills and experience required for this Technician position, click “apply” or send your CV to info@ictn.co.uk and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.
You must be eligible to work in the UK.
Other suitable skills and experience includes: IT Technician, IT Engineer, Software Technician, Software Engineer, IT Support Technician, IT Operations Technician, ICT Technician, ICT Engineer, Offsite IT Technician, Computer Technician, Computer Engineer.
Jan 31, 2022
Full time
Could you be our next IT Technician ? We are a specialist education supplier for all things IT related, currently on the hunt for a talented individual who can step up to a unique challenge.
IT Technician
£27,000 - £34,000 per year (DOE)
Car Allowance
Full Time, Permanent Role
Must Have Existing IT Knowledge (IPv4, VLANS etc)
Stoke-on-Trent, ST7 3RA
Please note: Applicants must be eligible to work in the UK
At ICTn, we are the go-to company for all things IT-related within the education supplier sector. Having been advising educational establishment for almost 20 years, we certainly know a thing or two about IT.
Our owners originally set out to fill a gap in the market – the provision of quality, independent, practical and relevant advice to all individuals in the education sector.
Now, supported by our highly skilled staff, we can confidently lay claim to being one of the UK’s leading specialist ICT providers. From server and storage advice to e-security, network installs and VOIP telephone systems, we cover a huge section of technical ground.
The Role
A wonderful opportunity has just arisen for the right individual to take on a highly rewarding Technician role within the company.
You will be required to visit customer sites in the Midlands and South East. Your day-to-day tasks will include:
Troubleshooting computer hardware and software issues.
Maintaining a log of all support provided.
Installing new hardware and software.
Providing telephone/remote support.
Completion and preparation of all site paperwork.
The Ideal Candidate
As an IT Technician you will need to understand how to maintain and fault find within a computer network, and have knowledge of some or all of the below:
Microsoft Server.
Windows 10.
Active Directory
Virtualistation Software.
Wi-Fi configuration and management.
Switch installation and configuration.
IPv4.
VLANS.
SharePoint
Benefits
Don’t miss this fantastic opportunity to develop your IT career. We can offer:
32 days holiday.
Laptop.
Phone or monthly contribution to own sim costs (usually £10).
Car allowance.
Fuel cost expenses.
Please note: a full DBS check will be carried out for this role
How to apply
If you have the skills and experience required for this Technician position, click “apply” or send your CV to info@ictn.co.uk and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.
You must be eligible to work in the UK.
Other suitable skills and experience includes: IT Technician, IT Engineer, Software Technician, Software Engineer, IT Support Technician, IT Operations Technician, ICT Technician, ICT Engineer, Offsite IT Technician, Computer Technician, Computer Engineer.
NB this role is 100% office based in Glasgow city centre. My client is seeking a dynamic and experienced IT Manager to play a pivotal role in both the operational efficiency and strategic development of their internal IT landscape. Based at head office in Glasgow City Centre, you will oversee internal user support and operational infrastructure, working collaboratively with on-site staff. This role demands a strategic mindset to drive continuous improvement by challenging established norms, as well as a hands-on approach to ensure seamless service delivery in accordance with agreed Service Level Agreements (SLAs). Operational Responsibilities: User Support : Respond promptly to client Support Requests through our ITSM Tools or by Telephone. Address ad-hoc and urgent requests, ensuring swift resolution. Technical Troubleshooting: Troubleshoot hardware and software issues with a focus on operational impact. Proactively engage to address network and connectivity issues and minimize downtime. Infrastructure Management : Strategically collaborate to install and upgrade Operating Systems and Software. Document operational procedures based on best practices. Quality of Service : Collaborate to ensure the successful delivery of Quality of Service within agreed SLAs. Work closely to escalate any unresolved issues and ensure prompt resolution. Strategic Responsibilities: Infrastructure Enhancement: Partner to propose and implement improvements to the IT infrastructure, considering long-term strategic goals. Contribute to design documentation for structural changes and enhancements. Technology Management : Maintain a working knowledge of various technologies, including Virtualisation (VMWare), Storage (SAN/NAS), Windows Server, Active Directory, Group Policy, Backup & Disaster Recovery, VOIP Systems (Mitel), Cisco, Zabbix, and Office 365. Networking and Security : Demonstrate a strategic understanding of networking to support future growth. Implement and oversee security policies in an office environment. Collaboration and Leadership : Foster effective collaboration with internal teams to ensure strategic alignment. Demonstrate strong leadership in driving strategic IT initiatives. Documentation and Compliance : Collaborate to produce comprehensive documentation on current infrastructure design and processes. Ensure compliance with security policies and industry standards. Requirements: Proven experience as an I.T Manager, Systems Administrator, Technical Support Specialist, or a related role. Strong understanding of networks. Excellent interpersonal skills for effective collaboration. Strong problem-solving and multitasking abilities for operational efficiency. Working knowledge of ITSM toolsets including Service Now is advantageous. Working Knowledge of various technologies, including Virtualisation, Storage, Windows Server, Active Directory, Group Policy, Backup & Disaster Recovery, VOIP Systems, Cisco, Zabbix, and Office 365. Ability to work with conflicting priorities in a fast-paced environment. Benefits Package: Pension Scheme with up to 5% Employer Contribution Life Assurance (4 x Salary) 33-Days annual leave Bike 2 Work Scheme Salary sacrifice car scheme Apply now for an immediate interview.
Mar 28, 2024
Full time
NB this role is 100% office based in Glasgow city centre. My client is seeking a dynamic and experienced IT Manager to play a pivotal role in both the operational efficiency and strategic development of their internal IT landscape. Based at head office in Glasgow City Centre, you will oversee internal user support and operational infrastructure, working collaboratively with on-site staff. This role demands a strategic mindset to drive continuous improvement by challenging established norms, as well as a hands-on approach to ensure seamless service delivery in accordance with agreed Service Level Agreements (SLAs). Operational Responsibilities: User Support : Respond promptly to client Support Requests through our ITSM Tools or by Telephone. Address ad-hoc and urgent requests, ensuring swift resolution. Technical Troubleshooting: Troubleshoot hardware and software issues with a focus on operational impact. Proactively engage to address network and connectivity issues and minimize downtime. Infrastructure Management : Strategically collaborate to install and upgrade Operating Systems and Software. Document operational procedures based on best practices. Quality of Service : Collaborate to ensure the successful delivery of Quality of Service within agreed SLAs. Work closely to escalate any unresolved issues and ensure prompt resolution. Strategic Responsibilities: Infrastructure Enhancement: Partner to propose and implement improvements to the IT infrastructure, considering long-term strategic goals. Contribute to design documentation for structural changes and enhancements. Technology Management : Maintain a working knowledge of various technologies, including Virtualisation (VMWare), Storage (SAN/NAS), Windows Server, Active Directory, Group Policy, Backup & Disaster Recovery, VOIP Systems (Mitel), Cisco, Zabbix, and Office 365. Networking and Security : Demonstrate a strategic understanding of networking to support future growth. Implement and oversee security policies in an office environment. Collaboration and Leadership : Foster effective collaboration with internal teams to ensure strategic alignment. Demonstrate strong leadership in driving strategic IT initiatives. Documentation and Compliance : Collaborate to produce comprehensive documentation on current infrastructure design and processes. Ensure compliance with security policies and industry standards. Requirements: Proven experience as an I.T Manager, Systems Administrator, Technical Support Specialist, or a related role. Strong understanding of networks. Excellent interpersonal skills for effective collaboration. Strong problem-solving and multitasking abilities for operational efficiency. Working knowledge of ITSM toolsets including Service Now is advantageous. Working Knowledge of various technologies, including Virtualisation, Storage, Windows Server, Active Directory, Group Policy, Backup & Disaster Recovery, VOIP Systems, Cisco, Zabbix, and Office 365. Ability to work with conflicting priorities in a fast-paced environment. Benefits Package: Pension Scheme with up to 5% Employer Contribution Life Assurance (4 x Salary) 33-Days annual leave Bike 2 Work Scheme Salary sacrifice car scheme Apply now for an immediate interview.
Your new company Renowned Asset Management Company Your new role The successful candidate will work as part of the IT team, completing business critical changes as we seek to undertake a programme of work to further enhance our operating environment. Whilst we expect the role to cover all aspects of technology change, the successful candidate will have good business knowledge, understanding the full trade lifecycle and accounting principles. This is a hands-on role which will provide an excellent platform for personal development, and would ideally suit somebody that has a good technical grounding in some or all of our applications (further information below), but that wants more direct business exposure than such a role usually permits.The lean nature of the our team means that this role will be involved in all stages of change: documenting current processes and future requirements; designing, developing and implementing changes; writing and executing test scripts; liaising with vendors and suppliers; overseeing user acceptance testing and day to day post implementation and on-going support. We are looking for someone with a detailed knowledge of front to back office applications, who understands the business processes behind them and who is equally comfortable liaising with business teams as application vendors and technology teams. The description of key responsibilities below is for guidance only and is subject to change as the requirements of the team change and as the role develops. What you'll need to succeed - Prior experience of working with two or more of SimCorp Dimension, Coric, ThinkFolio, Informatica, Flextrade and Satuit.- Strong technical knowledge of other development languages.- IMC or similar industry qualification.- Experience of using, configuring and/or developing MS SharePoint.- Experienced in use of change management processes and version control.- A minimum of 7 years' experience of working in an Investment Management firm.- A minimum of 5 years detailed experience of working with SQL Server. - Educated to a graduate level (2.1 or above). What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Mar 28, 2024
Full time
Your new company Renowned Asset Management Company Your new role The successful candidate will work as part of the IT team, completing business critical changes as we seek to undertake a programme of work to further enhance our operating environment. Whilst we expect the role to cover all aspects of technology change, the successful candidate will have good business knowledge, understanding the full trade lifecycle and accounting principles. This is a hands-on role which will provide an excellent platform for personal development, and would ideally suit somebody that has a good technical grounding in some or all of our applications (further information below), but that wants more direct business exposure than such a role usually permits.The lean nature of the our team means that this role will be involved in all stages of change: documenting current processes and future requirements; designing, developing and implementing changes; writing and executing test scripts; liaising with vendors and suppliers; overseeing user acceptance testing and day to day post implementation and on-going support. We are looking for someone with a detailed knowledge of front to back office applications, who understands the business processes behind them and who is equally comfortable liaising with business teams as application vendors and technology teams. The description of key responsibilities below is for guidance only and is subject to change as the requirements of the team change and as the role develops. What you'll need to succeed - Prior experience of working with two or more of SimCorp Dimension, Coric, ThinkFolio, Informatica, Flextrade and Satuit.- Strong technical knowledge of other development languages.- IMC or similar industry qualification.- Experience of using, configuring and/or developing MS SharePoint.- Experienced in use of change management processes and version control.- A minimum of 7 years' experience of working in an Investment Management firm.- A minimum of 5 years detailed experience of working with SQL Server. - Educated to a graduate level (2.1 or above). What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Senior Analyst Developer £95,000 + amazing bonus and benefits Permanent City of London - Hybrid MUST HAVE INSURANCE BACKGROUND .NET and Python Specialist Python/.NET with little UI backend; Python fixing bugs, refactoring code, removing technical debt exposure to Frontend Great opportunity to allow someone to become a subject matter expert, can progress their career to move into CAT modelling, capital allocation, pricing. 5-8years experience MINIMUM Key Responsibilities: Work across the full stack Develop new features and infrastructure Ensure application performance, uptime, and scale, and maintain high standards for code quality and application design agile development methodologies Work with business and technical staff to resolve problems and respond to suggestions for improvements Operational support of existing applications with the portfolio. Skills and Experience Essential At least 5 years of experience in building large-scale software applications Refactoring of legacy applications RESTful APIs Expert level Angular, JQuery, HTML, CSS, Python and C# SQL Server and T-SQL debugging and optimization unit/integration testing Agile Prior experience of working in (Re)Insurance Desirable Exposure Management catastrophe API's Tornado webserver, IIS, DevOps and/or Bamboo, Source control (GIT / GitHub) Change Management AWS/AZURE Senior Analyst Developer £95,000 + amazing bonus and benefits Permanent City of London - Hybrid MUST HAVE INSURANCE BACKGROUND .NET and Python Specialist Python/.NET with little UI backend; Python fixing bugs, refactoring code, removing technical debt exposure to Frontend
Mar 28, 2024
Full time
Senior Analyst Developer £95,000 + amazing bonus and benefits Permanent City of London - Hybrid MUST HAVE INSURANCE BACKGROUND .NET and Python Specialist Python/.NET with little UI backend; Python fixing bugs, refactoring code, removing technical debt exposure to Frontend Great opportunity to allow someone to become a subject matter expert, can progress their career to move into CAT modelling, capital allocation, pricing. 5-8years experience MINIMUM Key Responsibilities: Work across the full stack Develop new features and infrastructure Ensure application performance, uptime, and scale, and maintain high standards for code quality and application design agile development methodologies Work with business and technical staff to resolve problems and respond to suggestions for improvements Operational support of existing applications with the portfolio. Skills and Experience Essential At least 5 years of experience in building large-scale software applications Refactoring of legacy applications RESTful APIs Expert level Angular, JQuery, HTML, CSS, Python and C# SQL Server and T-SQL debugging and optimization unit/integration testing Agile Prior experience of working in (Re)Insurance Desirable Exposure Management catastrophe API's Tornado webserver, IIS, DevOps and/or Bamboo, Source control (GIT / GitHub) Change Management AWS/AZURE Senior Analyst Developer £95,000 + amazing bonus and benefits Permanent City of London - Hybrid MUST HAVE INSURANCE BACKGROUND .NET and Python Specialist Python/.NET with little UI backend; Python fixing bugs, refactoring code, removing technical debt exposure to Frontend
Job Title: Applications Support Location: Shrewsbury (Hybrid - 3 Days In-Office/2 Days Remote) Salary: £25,000 - £30,000Our client has a fantastic opportunity for a Applications Specialist. You will be joining a Legal organisation that is making significant investments in its IT department to ensure the delivery of consistent and high-quality IT systems and services. The successful candidate will be based in Shrewsbury and will provide specialist support on key business applications to all staff within the firm. The Role: As a Applications Specialist, your responsibilities will include: Becoming the IT Operations team's specialist with the firm's legal application suite. Serving as an escalation point in the incident and problem management processes. Liaising with application suppliers to ensure high-level design requirements are met. Creating and maintaining application documentation. Providing necessary training and awareness on the firm's legal applications suite. The Candidate: We are looking for a Applications Specialist who: Has a good level of education including GCSE's Grade 4-9 or equivalent in English and Maths. Has experience working within an ITIL process-driven environment. Has excellent customer service skills with a professional manner, being able to deliver technical information in a non-technical way to a range of stakeholders. Has a strong knowledge of Microsoft Office applications, Windows Server, Exchange, Virtualisation (Citrix/VMware), Active Directory, and Networking fundamentals. Are you an IT professional with a passion for legal applications? This exciting Applications Specialist role offers the perfect opportunity to thrive and make a substantial difference in a company that truly appreciates the value of IT. Take the next step in your career and apply today to be part of something special.If you have experience or interest in the following roles, this Applications Specialist role could be of interest to you: IT Specialist, IT Operations Specialist, Legal IT Specialist, Applications Specialist, IT Service Operations Specialist.Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.
Mar 28, 2024
Full time
Job Title: Applications Support Location: Shrewsbury (Hybrid - 3 Days In-Office/2 Days Remote) Salary: £25,000 - £30,000Our client has a fantastic opportunity for a Applications Specialist. You will be joining a Legal organisation that is making significant investments in its IT department to ensure the delivery of consistent and high-quality IT systems and services. The successful candidate will be based in Shrewsbury and will provide specialist support on key business applications to all staff within the firm. The Role: As a Applications Specialist, your responsibilities will include: Becoming the IT Operations team's specialist with the firm's legal application suite. Serving as an escalation point in the incident and problem management processes. Liaising with application suppliers to ensure high-level design requirements are met. Creating and maintaining application documentation. Providing necessary training and awareness on the firm's legal applications suite. The Candidate: We are looking for a Applications Specialist who: Has a good level of education including GCSE's Grade 4-9 or equivalent in English and Maths. Has experience working within an ITIL process-driven environment. Has excellent customer service skills with a professional manner, being able to deliver technical information in a non-technical way to a range of stakeholders. Has a strong knowledge of Microsoft Office applications, Windows Server, Exchange, Virtualisation (Citrix/VMware), Active Directory, and Networking fundamentals. Are you an IT professional with a passion for legal applications? This exciting Applications Specialist role offers the perfect opportunity to thrive and make a substantial difference in a company that truly appreciates the value of IT. Take the next step in your career and apply today to be part of something special.If you have experience or interest in the following roles, this Applications Specialist role could be of interest to you: IT Specialist, IT Operations Specialist, Legal IT Specialist, Applications Specialist, IT Service Operations Specialist.Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.
2nd Line IT Support Engineer, Southwark, London. £30,000 Our market leading professional services client is looking to recruit a 2nd Line IT Support Engineer. As part of a team of dedicated engineers, you'll be providing 2nd Line and Desktop Support to the end users in their central London office, covering cutting edge hardware, software and infrastructure technologies. Supporting one of the UK's largest firms within their industry, this role combines both end-user support with more technical hands on troubleshooting. If you want to make a move into a more technical environment then I highly recommend that you apply to this role. The role: The 2nd Line IT Support Engineer will provide support to a diverse group of users, responding to incidents and requests in line with company SLA's. You'll troubleshoot desktop, telephony, network and printing errors, investigate software issues and carry out daily checks to ensure that backups are completed successfully. You will support and install hardware, software and mobile devices, and have the opportunity to administer servers and gain insight into infrastructure based technology. About you: The successful 2nd Line IT Support Engineer will need to be self-motivated, conscientious, methodical and organised, with the ability to liaise with clients at all levels of a business whilst demonstrating excellent customer service at all times. You'll possess a logical approach to problem solving and will already be experienced in a similar role. Essential skills: Minimum 1-year experience in a similar role Windows 10, MS Server 2012/2019, MS Office 365 Active Directory & Group Policy administration IP networking & telephony, DNS, DHCP Server, network and desktop hardware Customer facing skills Desirable skills: SCCM Mobile device support Sophos AV Backup software and hardware, in particular Arcserve Backup Solutions Desirable qualifications: Any of the following: MCSE/MCITP, MCP/MCTS or VCP. MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven't heard back in this time your application has been unsuccessful at this time. MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).
Mar 28, 2024
Full time
2nd Line IT Support Engineer, Southwark, London. £30,000 Our market leading professional services client is looking to recruit a 2nd Line IT Support Engineer. As part of a team of dedicated engineers, you'll be providing 2nd Line and Desktop Support to the end users in their central London office, covering cutting edge hardware, software and infrastructure technologies. Supporting one of the UK's largest firms within their industry, this role combines both end-user support with more technical hands on troubleshooting. If you want to make a move into a more technical environment then I highly recommend that you apply to this role. The role: The 2nd Line IT Support Engineer will provide support to a diverse group of users, responding to incidents and requests in line with company SLA's. You'll troubleshoot desktop, telephony, network and printing errors, investigate software issues and carry out daily checks to ensure that backups are completed successfully. You will support and install hardware, software and mobile devices, and have the opportunity to administer servers and gain insight into infrastructure based technology. About you: The successful 2nd Line IT Support Engineer will need to be self-motivated, conscientious, methodical and organised, with the ability to liaise with clients at all levels of a business whilst demonstrating excellent customer service at all times. You'll possess a logical approach to problem solving and will already be experienced in a similar role. Essential skills: Minimum 1-year experience in a similar role Windows 10, MS Server 2012/2019, MS Office 365 Active Directory & Group Policy administration IP networking & telephony, DNS, DHCP Server, network and desktop hardware Customer facing skills Desirable skills: SCCM Mobile device support Sophos AV Backup software and hardware, in particular Arcserve Backup Solutions Desirable qualifications: Any of the following: MCSE/MCITP, MCP/MCTS or VCP. MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven't heard back in this time your application has been unsuccessful at this time. MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).
Swindale Parks Recruitment
Redditch, Worcestershire
First Line Support Specialist Location: Redditch Salary: up to £27,000 My client, a leading software specialist based just outside of Redditch, is on the look out for a Senior Application Support Specialists to join their growing team. Offering annual trips abroad, lunches, endless training materials, bespoke progression planning and a hybrid working pattern the right candidates will be hungry to excel within a collaborative and innovative working environment. Your main responsibilities will be: To deal with first line support queries To take inbound calls and emails. To log, detail, progress and resolve support tickets. To read and troubleshoot server log files. To correctly prioritise and resolve tickets within the SLA. To keep the CRM system and all relevant documentation up to date. To create, troubleshoot and fix SQL queries and scripts. To install new systems, as well as patch and upgrade existing systems. To support the internal laptops, desktops, and network equipment. To correctly see all issues through to resolution. The successful candidate should possess the following technical skills: Previous second line support experience. Networking knowledge. (IP Addresses, DNS, DHCP, firewalls, etc.) Knowledge of different VPN software and establishing VPN connections. Microsoft SQL Server and the ability to write SQL queries and scripts. Microsoft Windows server and desktop operating systems. Internet Information Services skillset. Microsoft office products. Candidate will have or pass SQL MTA within first 6 months. Naturally, the above is dependent on seniority and experience. Please apply below.
Mar 28, 2024
Full time
First Line Support Specialist Location: Redditch Salary: up to £27,000 My client, a leading software specialist based just outside of Redditch, is on the look out for a Senior Application Support Specialists to join their growing team. Offering annual trips abroad, lunches, endless training materials, bespoke progression planning and a hybrid working pattern the right candidates will be hungry to excel within a collaborative and innovative working environment. Your main responsibilities will be: To deal with first line support queries To take inbound calls and emails. To log, detail, progress and resolve support tickets. To read and troubleshoot server log files. To correctly prioritise and resolve tickets within the SLA. To keep the CRM system and all relevant documentation up to date. To create, troubleshoot and fix SQL queries and scripts. To install new systems, as well as patch and upgrade existing systems. To support the internal laptops, desktops, and network equipment. To correctly see all issues through to resolution. The successful candidate should possess the following technical skills: Previous second line support experience. Networking knowledge. (IP Addresses, DNS, DHCP, firewalls, etc.) Knowledge of different VPN software and establishing VPN connections. Microsoft SQL Server and the ability to write SQL queries and scripts. Microsoft Windows server and desktop operating systems. Internet Information Services skillset. Microsoft office products. Candidate will have or pass SQL MTA within first 6 months. Naturally, the above is dependent on seniority and experience. Please apply below.
Elevation Recruitment Group are pleased to be supporting one of our key clients in Sheffield as they look to recruit a Application Support Specialist Sheffield - office based role Mon - Fri This is a great opportunity for a tech-savvy professional to take charge of our client's diverse range of Applications. This role is integral to their business's success, requiring a candidate with expertise in ERP, web development, hardware management, and a keen eye for continuous improvement. Key Duties & Responsibilities: Become a super user of Epicor, demonstrating proficiency in report writing using SQL, screen design, and user restrictions Utilise Crystal Reports to create bespoke forms and enhance reporting capabilities Implement changes and improvements to our Magento 2 platform, enhancing the overall user experience Utilise Elementor to manage and optimize email signatures linked to Outlook Work with Klayvio for email marketing, ensuring seamless integration with our website Day to day support of Outlook / Office 365 including set up roles and automated messages based on predefined criteria to enhance communication efficiency Oversee and maintain hardware components including computers, printers, cables, data points, and onsite servers Troubleshoot hardware issues and coordinate with vendors for necessary repairs or replacements Collaborate with the management team to identify software needs and propose solutions that align with the business objectives. Proactively suggest, manage, and implement systems improvements based on evolving business requirements. Lead projects such as implementing drop shipping and other initiatives to enhance business processes Work closely with stakeholders to understand requirements and deliver solutions that meet or exceed expectations Facilitate integration with customers and suppliers for live data exchange using protocols such as FTP and EDI Ensure data integrity and security during integration processes. We are keen to speak with Tech savvy self-starters who possess the following skills & experience: Demonstrable experience of supporting ERP platforms Crystal Report writing experience SQL experience Understanding and passion for improving web based UX - Magento Experience of using Marketing automation platforms such as Klayvio Experience of supporting Microsoft Tech stack Strong hardware and infrastructure management skills, including knowledge of onsite server maintenance Experience with system requirements analysis and continuous improvement initiatives Project management experience Familiarity with integration protocols such as FTP and EDI If you are a proactive problem-solver with a passion for innovation and a track record of successfully implementing and managing diverse systems, this could be the ideal role for you! Apply now for more info!
Mar 28, 2024
Full time
Elevation Recruitment Group are pleased to be supporting one of our key clients in Sheffield as they look to recruit a Application Support Specialist Sheffield - office based role Mon - Fri This is a great opportunity for a tech-savvy professional to take charge of our client's diverse range of Applications. This role is integral to their business's success, requiring a candidate with expertise in ERP, web development, hardware management, and a keen eye for continuous improvement. Key Duties & Responsibilities: Become a super user of Epicor, demonstrating proficiency in report writing using SQL, screen design, and user restrictions Utilise Crystal Reports to create bespoke forms and enhance reporting capabilities Implement changes and improvements to our Magento 2 platform, enhancing the overall user experience Utilise Elementor to manage and optimize email signatures linked to Outlook Work with Klayvio for email marketing, ensuring seamless integration with our website Day to day support of Outlook / Office 365 including set up roles and automated messages based on predefined criteria to enhance communication efficiency Oversee and maintain hardware components including computers, printers, cables, data points, and onsite servers Troubleshoot hardware issues and coordinate with vendors for necessary repairs or replacements Collaborate with the management team to identify software needs and propose solutions that align with the business objectives. Proactively suggest, manage, and implement systems improvements based on evolving business requirements. Lead projects such as implementing drop shipping and other initiatives to enhance business processes Work closely with stakeholders to understand requirements and deliver solutions that meet or exceed expectations Facilitate integration with customers and suppliers for live data exchange using protocols such as FTP and EDI Ensure data integrity and security during integration processes. We are keen to speak with Tech savvy self-starters who possess the following skills & experience: Demonstrable experience of supporting ERP platforms Crystal Report writing experience SQL experience Understanding and passion for improving web based UX - Magento Experience of using Marketing automation platforms such as Klayvio Experience of supporting Microsoft Tech stack Strong hardware and infrastructure management skills, including knowledge of onsite server maintenance Experience with system requirements analysis and continuous improvement initiatives Project management experience Familiarity with integration protocols such as FTP and EDI If you are a proactive problem-solver with a passion for innovation and a track record of successfully implementing and managing diverse systems, this could be the ideal role for you! Apply now for more info!
I am currently working with a London-based financial services client who is actively seeking a Senior Java Developer to get involved in hands-on Java development while being directly involved in the full SDLC. You will be owning the delivery of business requirements through test and production release while working closely with a range of stakeholders within the front office and risk departments.Key skills include: Extensive server-side, hands-on Java development experience with strong springboot experience. Strong experience with Risk and Pricing platforms (Mandatory experience). Good awareness of the full SDLC considerations required for financial services applications. Passion for following DevOps and CI/CD processes using frameworks such as Jenkins, Gitlab, Junit, Mockito, Cucumber etc. Familiarity with Credit Derivative products, or other financial products. Ownership mindset. What you'll get in return Up to £850/day in-scope umbrella. A rolling 6-month contract. London-based hybrid working. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Mar 28, 2024
Full time
I am currently working with a London-based financial services client who is actively seeking a Senior Java Developer to get involved in hands-on Java development while being directly involved in the full SDLC. You will be owning the delivery of business requirements through test and production release while working closely with a range of stakeholders within the front office and risk departments.Key skills include: Extensive server-side, hands-on Java development experience with strong springboot experience. Strong experience with Risk and Pricing platforms (Mandatory experience). Good awareness of the full SDLC considerations required for financial services applications. Passion for following DevOps and CI/CD processes using frameworks such as Jenkins, Gitlab, Junit, Mockito, Cucumber etc. Familiarity with Credit Derivative products, or other financial products. Ownership mindset. What you'll get in return Up to £850/day in-scope umbrella. A rolling 6-month contract. London-based hybrid working. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Permanent, Part Time (18 hours per week) We are now seeking an Infrastructure Analyst for IT Services - someone to ensure the availability of infrastructure services and systems across the South Thames Colleges Group. Whilst based at Merton College, you will be responsible for Directory Services/Network/Server/Storage/Email and Backup for all College sites, providing support for ICT technologies and integrating their specialist areas within College Group systems. You will work extensively with MS Active Directory, Packaging Tools (such as SCCM) and other infrastructure systems to prepare, distribute and install software packages and updates, and maintain the portfolio of applications for inclusion on the College computers and devices. You will liaise with Academic and Support staff to agree the timely deployment of yearly updates to the Core Software image and act as the support contact for infrastructure services and technologies. This role will at times also include the support of other IT equipment that comes under the responsibilities of the IT Services, including desktop systems, audio visual and mobile devices. So, if you hold a relevant Level 3 qualification and have a detailed understanding of Network Technology such as routers and switches (Firewalls, DMZ, VPN, IPsec and Proxy configurations) as well as Network Topologies and services (VOIP, TCP/IP, DHCP, DNS, FTP, SMTP, X400 and HTTPS), then we would be delighted to hear from you! We ask that you have experience in monitoring and diagnosing issues in an infrastructure environment and have a detailed understanding of Active Directory, Desktop and Server operating systems. You will have a wealth of knowledge when it comes to IT security and its implementation and of Microsoft System Management Tools. As our Infrastructure Analyst, you will have experience of LAN/WAN concepts and have knowledge of wireless technologies. Furthermore, you will be results focused, be able to work independently, without direct supervision, and have a flexible approach, able to resolve problems effectively while under pressure. Closing date for the return of completed applications is 29th March 2024 The benefits package includes generous annual leave of 27 days plus up to 8 additional days over Christmas/New Year as well as an additional 5 days Wellbeing leave to enhance employees' physical and mental health. There is an excellent pension scheme that receives a significant financial contribution from the employer (Teachers Pensions or Local Government Pension Scheme), subsidised sports facilities and professional development and training plus a salary sacrifice cycle to work scheme . As part of our due diligence checks on prospective employees, successful candidates will be subject to an enhanced DBS check, satisfactory references, an online search and proof of eligibility to work in the UK. As outlined in the Public Sector Equality Duty of the Equality Act 2010, we are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. The South Thames Colleges Group is made up of Carshalton College, Kingston College, Merton College and South Thames College, which merged on 1 August 2017. South Thames Colleges Group is one of London's largest providers of post-16 education and training and is an ongoing and significant contributor to its local communities. We aim to put students' success at the heart of everything we do. We are looking for hard-working and collaborative people who can join our team and help challenge our students to achieve and progress. When you click on 'Apply', you will be forwarded to the application page which sits on a platform hosted by an external partner called Blue Octopus who support STCG throughout the recruitment process.
Mar 28, 2024
Full time
Permanent, Part Time (18 hours per week) We are now seeking an Infrastructure Analyst for IT Services - someone to ensure the availability of infrastructure services and systems across the South Thames Colleges Group. Whilst based at Merton College, you will be responsible for Directory Services/Network/Server/Storage/Email and Backup for all College sites, providing support for ICT technologies and integrating their specialist areas within College Group systems. You will work extensively with MS Active Directory, Packaging Tools (such as SCCM) and other infrastructure systems to prepare, distribute and install software packages and updates, and maintain the portfolio of applications for inclusion on the College computers and devices. You will liaise with Academic and Support staff to agree the timely deployment of yearly updates to the Core Software image and act as the support contact for infrastructure services and technologies. This role will at times also include the support of other IT equipment that comes under the responsibilities of the IT Services, including desktop systems, audio visual and mobile devices. So, if you hold a relevant Level 3 qualification and have a detailed understanding of Network Technology such as routers and switches (Firewalls, DMZ, VPN, IPsec and Proxy configurations) as well as Network Topologies and services (VOIP, TCP/IP, DHCP, DNS, FTP, SMTP, X400 and HTTPS), then we would be delighted to hear from you! We ask that you have experience in monitoring and diagnosing issues in an infrastructure environment and have a detailed understanding of Active Directory, Desktop and Server operating systems. You will have a wealth of knowledge when it comes to IT security and its implementation and of Microsoft System Management Tools. As our Infrastructure Analyst, you will have experience of LAN/WAN concepts and have knowledge of wireless technologies. Furthermore, you will be results focused, be able to work independently, without direct supervision, and have a flexible approach, able to resolve problems effectively while under pressure. Closing date for the return of completed applications is 29th March 2024 The benefits package includes generous annual leave of 27 days plus up to 8 additional days over Christmas/New Year as well as an additional 5 days Wellbeing leave to enhance employees' physical and mental health. There is an excellent pension scheme that receives a significant financial contribution from the employer (Teachers Pensions or Local Government Pension Scheme), subsidised sports facilities and professional development and training plus a salary sacrifice cycle to work scheme . As part of our due diligence checks on prospective employees, successful candidates will be subject to an enhanced DBS check, satisfactory references, an online search and proof of eligibility to work in the UK. As outlined in the Public Sector Equality Duty of the Equality Act 2010, we are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. The South Thames Colleges Group is made up of Carshalton College, Kingston College, Merton College and South Thames College, which merged on 1 August 2017. South Thames Colleges Group is one of London's largest providers of post-16 education and training and is an ongoing and significant contributor to its local communities. We aim to put students' success at the heart of everything we do. We are looking for hard-working and collaborative people who can join our team and help challenge our students to achieve and progress. When you click on 'Apply', you will be forwarded to the application page which sits on a platform hosted by an external partner called Blue Octopus who support STCG throughout the recruitment process.
Cloud Infrastructure Engineer - AWS, Linux, Docker, Terraform, CICD. The Company: Specialist technology provider, providing Real Time solutions, utilising leading-edge technology, delivering transportation technology into complex operations. They have consistently innovated to create a best in the market, SaaS product, with over two decades of experience in their sector. The Opportunity :We are looking for an experienced Cloud Infrastructure Engineer, to play a pivotal role in supporting their core products and associated systems, working in a hybrid role with occasional visits on-site, Ensuring the on-prem infrastructure and AWS cloud estate are ready and available to support the teams, digital services, and customers. The company offers Hybrid working with 1 day week in the office (East Midlands or Milton Keynes, whichever is best for you) .The role is split as 80% on-prem (with occasional trips to client sites) and 20% cloud-based (AWS/ Azure). Core technical skills, responsibilities & attributes for the Cloud Infrastructure Engineer role: Proven experience as a Cloud/ DevOps/ Infrastructure Engineer, working with Development/ QA Teams, with a strong understanding of the development lifecycle (Sprints/ Scrum and/ or Agile etc). DevOps/ Cloud - CI/CD, Docker/ Kubernetes, Git (or similar), AWS (SysOps), Azure (Dev pipelines). Linux support/ administration. MUST HAVE a strong Infrastructure Engineering background, encompassing - Server configurations, cabinets, network components, switches & firewalls. Experience supporting Products/ Applications/ SaaS, will be highly desirable (nice to have- not essential). An in-depth (very much a hands on) technical role, with the personality able to build relationships, first class communicator who can manage their workload and has a strong attention to detail. Provision environments and services that are used by customers, development, engineering, and test teams. Assist in deploying product updates and improving customer experience. Systems Administration Support, Security; User management; Upgrades/Patching; Scripting / Process Automation e.g., Ansible; Monitoring and System Analytics, CI/CD, Environment/Infrastructure Management. Create, manage, and maintain the Infrastructure as Code for the project, deploy and update docker stacks to a docker swarm, ensuring Lab configurations. The company offers a Hybrid working environment working from home and 1 day per week in either of their East Midlands or Milton Keynes office (whichever is best for you), with a base salary range of £55-60K, depending on experience and a fantastic benefits package. Please apply now for a comprehensive specification on the position: Cloud Infrastructure Engineer - AWS, Linux, Docker, Terraform, CICD
Mar 28, 2024
Full time
Cloud Infrastructure Engineer - AWS, Linux, Docker, Terraform, CICD. The Company: Specialist technology provider, providing Real Time solutions, utilising leading-edge technology, delivering transportation technology into complex operations. They have consistently innovated to create a best in the market, SaaS product, with over two decades of experience in their sector. The Opportunity :We are looking for an experienced Cloud Infrastructure Engineer, to play a pivotal role in supporting their core products and associated systems, working in a hybrid role with occasional visits on-site, Ensuring the on-prem infrastructure and AWS cloud estate are ready and available to support the teams, digital services, and customers. The company offers Hybrid working with 1 day week in the office (East Midlands or Milton Keynes, whichever is best for you) .The role is split as 80% on-prem (with occasional trips to client sites) and 20% cloud-based (AWS/ Azure). Core technical skills, responsibilities & attributes for the Cloud Infrastructure Engineer role: Proven experience as a Cloud/ DevOps/ Infrastructure Engineer, working with Development/ QA Teams, with a strong understanding of the development lifecycle (Sprints/ Scrum and/ or Agile etc). DevOps/ Cloud - CI/CD, Docker/ Kubernetes, Git (or similar), AWS (SysOps), Azure (Dev pipelines). Linux support/ administration. MUST HAVE a strong Infrastructure Engineering background, encompassing - Server configurations, cabinets, network components, switches & firewalls. Experience supporting Products/ Applications/ SaaS, will be highly desirable (nice to have- not essential). An in-depth (very much a hands on) technical role, with the personality able to build relationships, first class communicator who can manage their workload and has a strong attention to detail. Provision environments and services that are used by customers, development, engineering, and test teams. Assist in deploying product updates and improving customer experience. Systems Administration Support, Security; User management; Upgrades/Patching; Scripting / Process Automation e.g., Ansible; Monitoring and System Analytics, CI/CD, Environment/Infrastructure Management. Create, manage, and maintain the Infrastructure as Code for the project, deploy and update docker stacks to a docker swarm, ensuring Lab configurations. The company offers a Hybrid working environment working from home and 1 day per week in either of their East Midlands or Milton Keynes office (whichever is best for you), with a base salary range of £55-60K, depending on experience and a fantastic benefits package. Please apply now for a comprehensive specification on the position: Cloud Infrastructure Engineer - AWS, Linux, Docker, Terraform, CICD
This is an exceptional opportunity to work for one of the largest and most well-known IT brands in the world as an Infrastructure Support Specialist on a highly secure site near Reading. Due to the nature of the site you will need active SC clearance or above. Job Summary: As the Infrastructure Support Specialist you will provide administration of SCCM, including adding systems to collections, creating update packages and creating packages for 3rd party software. Other responsibilities include: Creating technical documentation. Troubleshooting any issues related to the SCCM infrastructure or functions. Configure, deploy, and maintain server or application infrastructure interfaces. Monitor systems performance and capacity and resolves issues. Plan, design, and implement software deployments via SCCM 2012. Assess existing SCCM infrastructure. Essential skills / experience: Active SC clearance. Systems Administration experience. Experience with scripting with PowerShell, and WQL. Experience in an Operations Support role for a large scale business. SCCM, patch management, software deployment. Intune knowledge and SCCM / Intune Co-Management. Benefits: Group personal pension Life cover Income protection Critical illness Healthcare Holidays - 23 days with option to buy/sell Childcare vouchers Health cash plan Hours: Mon - FriMon - Thurs (every other week) If this Infrastructure Support Specialist role is of interest and you are ready for a new role working with one of the leaders in the defence sector, then please apply now.
Mar 28, 2024
Full time
This is an exceptional opportunity to work for one of the largest and most well-known IT brands in the world as an Infrastructure Support Specialist on a highly secure site near Reading. Due to the nature of the site you will need active SC clearance or above. Job Summary: As the Infrastructure Support Specialist you will provide administration of SCCM, including adding systems to collections, creating update packages and creating packages for 3rd party software. Other responsibilities include: Creating technical documentation. Troubleshooting any issues related to the SCCM infrastructure or functions. Configure, deploy, and maintain server or application infrastructure interfaces. Monitor systems performance and capacity and resolves issues. Plan, design, and implement software deployments via SCCM 2012. Assess existing SCCM infrastructure. Essential skills / experience: Active SC clearance. Systems Administration experience. Experience with scripting with PowerShell, and WQL. Experience in an Operations Support role for a large scale business. SCCM, patch management, software deployment. Intune knowledge and SCCM / Intune Co-Management. Benefits: Group personal pension Life cover Income protection Critical illness Healthcare Holidays - 23 days with option to buy/sell Childcare vouchers Health cash plan Hours: Mon - FriMon - Thurs (every other week) If this Infrastructure Support Specialist role is of interest and you are ready for a new role working with one of the leaders in the defence sector, then please apply now.
C# .Net, Azure DevelopersHavant, Portsmouth (2 days per week in the office). £45000 - £62000 + BenefitsPlease note my client cannot offer VISA Sponsorship for this role. Your new company I'm working with an energy provider with a focus on modern DevOps practices that have considerably grown their Development team after winning a new contract of work. We're looking for a new Software Engineer to work 2 days in their head office in Havant per week. Your new role You'll be working on a long-term greenfield project and using the best tools available. You'll be working with them to build internal tools and helping to push their product roadmap along in a mainly greenfield environment. No unrealistic deadlines or shipping software with a compromise on quality. The role offers full stack opportunity from the database through to the UI, in addition to liaising with business users/product owners and making improvements based on live feedback. Career progression is of paramount importance and working here you'll know exactly what you're driving towards and work will never be repetitive given the complexity of projects they take on. The development projects being varied is representative of working for a company with a global reach. The team have implemented DevOps and now champion continuous improvement. You'll be expected to embrace this and to share knowledge regularly, getting behind Agile principles and generally supporting software best practice/design principles. This position is offered at high mid-level/senior so the progression opportunities are very realistic for someone wanting to push towards Lead level and then to be involved in architecture/mentoring. What you'll need to succeed We're looking for experienced Back End .Net Developers that have strong fundamental C#, Azure and SQL Server skills.Working here you'll use the latest versions of .Net daily to build complex applications. Deep knowledge of Azure is essential - Azure DevOps (Functions, Redis, Service Bus etc) with CI/CD pipelines.You should have good knowledge of implementing common design and architectural patterns in an Agile environment and will have a strong command of the entire SDLC. What you'll get in return You'll join a team where work life balance is of paramount importance. They have one of the best pension schemes in the county, offering up to 15% matched of salary. There's a 6% bonus scheme, 27 days holiday + bank holidays, and life assurance scheme as well. What you need to do now To find out more and to be considered for this position please apply directly, or contact Max Wilcock, Business Director on .At Hays Technology, we are shaping the future of recruitment. The rapid adoption of cloud, which is making customer interfaces more engaging and creating a seamless engagement with businesses, means that from the foundation of your organisation up, software developers are critical to success. As the competition for talent grows, we're ready and waiting to help developers really make an impact on organisations, so talk to us today. We are Hays Technology. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Mar 28, 2024
Full time
C# .Net, Azure DevelopersHavant, Portsmouth (2 days per week in the office). £45000 - £62000 + BenefitsPlease note my client cannot offer VISA Sponsorship for this role. Your new company I'm working with an energy provider with a focus on modern DevOps practices that have considerably grown their Development team after winning a new contract of work. We're looking for a new Software Engineer to work 2 days in their head office in Havant per week. Your new role You'll be working on a long-term greenfield project and using the best tools available. You'll be working with them to build internal tools and helping to push their product roadmap along in a mainly greenfield environment. No unrealistic deadlines or shipping software with a compromise on quality. The role offers full stack opportunity from the database through to the UI, in addition to liaising with business users/product owners and making improvements based on live feedback. Career progression is of paramount importance and working here you'll know exactly what you're driving towards and work will never be repetitive given the complexity of projects they take on. The development projects being varied is representative of working for a company with a global reach. The team have implemented DevOps and now champion continuous improvement. You'll be expected to embrace this and to share knowledge regularly, getting behind Agile principles and generally supporting software best practice/design principles. This position is offered at high mid-level/senior so the progression opportunities are very realistic for someone wanting to push towards Lead level and then to be involved in architecture/mentoring. What you'll need to succeed We're looking for experienced Back End .Net Developers that have strong fundamental C#, Azure and SQL Server skills.Working here you'll use the latest versions of .Net daily to build complex applications. Deep knowledge of Azure is essential - Azure DevOps (Functions, Redis, Service Bus etc) with CI/CD pipelines.You should have good knowledge of implementing common design and architectural patterns in an Agile environment and will have a strong command of the entire SDLC. What you'll get in return You'll join a team where work life balance is of paramount importance. They have one of the best pension schemes in the county, offering up to 15% matched of salary. There's a 6% bonus scheme, 27 days holiday + bank holidays, and life assurance scheme as well. What you need to do now To find out more and to be considered for this position please apply directly, or contact Max Wilcock, Business Director on .At Hays Technology, we are shaping the future of recruitment. The rapid adoption of cloud, which is making customer interfaces more engaging and creating a seamless engagement with businesses, means that from the foundation of your organisation up, software developers are critical to success. As the competition for talent grows, we're ready and waiting to help developers really make an impact on organisations, so talk to us today. We are Hays Technology. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
We are recruiting on behalf of our esteemed client for a dedicated Service Delivery Manager to lead the delivery of IT Support and Consultancy services. This pivotal role involves the day-to-day management of a 2nd line engineering team, ensuring the delivery of services meets customer SLAs and is executed with the highest efficiency and quality. The successful candidate will work closely with various technical teams to enhance overall service delivery and customer satisfaction. Location: Hybrid working model, offering a blend of office and remote work for optimal work-life balance. Salary: Up to £50,000 per annum, plus a competitive benefits package. Benefits Include: Flexible hybrid working arrangement. Generous holiday allowance, plus bank holidays. Comprehensive benefits package including pension and sick pay scheme. Opportunities for professional development and career progression. Role Overview: As the Service Delivery Manager, you will be responsible for overseeing the efficient delivery of IT support and consultancy services, managing customer SLAs, and ensuring the quality and consistency of service. This role requires excellent organizational, communication, and leadership skills to manage the team's workload, schedule field work accurately, and continually review and maintain processes for improvement. Key Responsibilities: Monitor and manage the support and consultancy services provided by the 2nd line team. Directly manage the 2nd line office and field-based engineers to ensure best possible service delivery. Maintain and enhance communication with customers, ensuring updates are timely, accurate, and supportive. Develop training plans for engineers in collaboration with colleagues and manage customer projects efficiently. Act as a point of escalation for technical queries and support cases, ensuring resolutions align with service standards. Maintain in-depth knowledge of systems within the service portfolio and ensure all technical services meet security requirements. Essential Qualifications and Experience: Senior-level experience in delivering managed support services. Staff management experience with a focus on guidance, support, and scheduling. Strong communication skills and the ability to solve problems logically and analytically. Experience in creating and maintaining technical documentation and adapting to new requirements. Technical expertise in server hardware, Windows OS, Office 365, Google Workspace, and networking. Desirable Skills: Experience with server virtualisation, system imaging, scripting, and automation. Knowledge of Autotask, Datto RMM, and mobile device management technologies. Want to know more? As a specialist IT recruitment agency at GreatFind Recruitment, we genuinely care about our candidates and clients. We strive to provide a personalised and consultative service, and we would be more than happy to chat with you about this role in more detail. About GreatFind Recruitment Here at GreatFind Recruitment, with 20 years EdTech experience, we specialise in Sourcing IT Talent for Education and the technology sector. Our clients include schools, multi-academy trusts, IT service providers, IT resellers, and educational software providers, Providing marketing, sales, technical, and operational professionals is our forte. At our agency, we know exactly what skills, personal attributes, and work experience our candidates need to succeed within our clients' businesses. We are an equal opportunity provider. Please note that as a result of the high volume of applications we receive, we may not be able to provide individual responses to each application. If you have not received any communication from us within three business days, please consider your application unsuccessful.
Mar 28, 2024
Full time
We are recruiting on behalf of our esteemed client for a dedicated Service Delivery Manager to lead the delivery of IT Support and Consultancy services. This pivotal role involves the day-to-day management of a 2nd line engineering team, ensuring the delivery of services meets customer SLAs and is executed with the highest efficiency and quality. The successful candidate will work closely with various technical teams to enhance overall service delivery and customer satisfaction. Location: Hybrid working model, offering a blend of office and remote work for optimal work-life balance. Salary: Up to £50,000 per annum, plus a competitive benefits package. Benefits Include: Flexible hybrid working arrangement. Generous holiday allowance, plus bank holidays. Comprehensive benefits package including pension and sick pay scheme. Opportunities for professional development and career progression. Role Overview: As the Service Delivery Manager, you will be responsible for overseeing the efficient delivery of IT support and consultancy services, managing customer SLAs, and ensuring the quality and consistency of service. This role requires excellent organizational, communication, and leadership skills to manage the team's workload, schedule field work accurately, and continually review and maintain processes for improvement. Key Responsibilities: Monitor and manage the support and consultancy services provided by the 2nd line team. Directly manage the 2nd line office and field-based engineers to ensure best possible service delivery. Maintain and enhance communication with customers, ensuring updates are timely, accurate, and supportive. Develop training plans for engineers in collaboration with colleagues and manage customer projects efficiently. Act as a point of escalation for technical queries and support cases, ensuring resolutions align with service standards. Maintain in-depth knowledge of systems within the service portfolio and ensure all technical services meet security requirements. Essential Qualifications and Experience: Senior-level experience in delivering managed support services. Staff management experience with a focus on guidance, support, and scheduling. Strong communication skills and the ability to solve problems logically and analytically. Experience in creating and maintaining technical documentation and adapting to new requirements. Technical expertise in server hardware, Windows OS, Office 365, Google Workspace, and networking. Desirable Skills: Experience with server virtualisation, system imaging, scripting, and automation. Knowledge of Autotask, Datto RMM, and mobile device management technologies. Want to know more? As a specialist IT recruitment agency at GreatFind Recruitment, we genuinely care about our candidates and clients. We strive to provide a personalised and consultative service, and we would be more than happy to chat with you about this role in more detail. About GreatFind Recruitment Here at GreatFind Recruitment, with 20 years EdTech experience, we specialise in Sourcing IT Talent for Education and the technology sector. Our clients include schools, multi-academy trusts, IT service providers, IT resellers, and educational software providers, Providing marketing, sales, technical, and operational professionals is our forte. At our agency, we know exactly what skills, personal attributes, and work experience our candidates need to succeed within our clients' businesses. We are an equal opportunity provider. Please note that as a result of the high volume of applications we receive, we may not be able to provide individual responses to each application. If you have not received any communication from us within three business days, please consider your application unsuccessful.
Lisa Wright Recruitment are currently recruiting an IT Development Analyst to join a small in-house development team based in Spalding, Lincolnshire. This role offers hybrid working. As an IT Development Analyst, you will be responsible for supporting the company's best-in-class IT development services, focusing on key elements such as requirements qualification, testing, technical documentation, and code maintenance. You will also be required to provide specialist application development support and develop business solutions using low code / no code platforms. This is not primarily a programmer position; however, it does require an aptitude for software development and the ability to review and interpret code. The role may therefore suit a former developer seeking to transition into business analysis, technical author or QA, graduate or apprentice or perhaps someone seeking a pathway into software development. Relevant support and training may be provided for the right candidate. To be considered for this position, you must have some experience of Microsoft programming and database environments (Visual Studio, SQL Server). You should also possess excellent interpersonal skills with the ability to quickly learn new software and business processes and translate knowledge into training/learning resources. If you are flexible, willing, self-motivated with hands-on experience and can work well under pressure while managing/prioritising workloads - then we would love to hear from you! Apply now for the IT Development Analyst role in Spalding, Lincolnshire.
Mar 27, 2024
Full time
Lisa Wright Recruitment are currently recruiting an IT Development Analyst to join a small in-house development team based in Spalding, Lincolnshire. This role offers hybrid working. As an IT Development Analyst, you will be responsible for supporting the company's best-in-class IT development services, focusing on key elements such as requirements qualification, testing, technical documentation, and code maintenance. You will also be required to provide specialist application development support and develop business solutions using low code / no code platforms. This is not primarily a programmer position; however, it does require an aptitude for software development and the ability to review and interpret code. The role may therefore suit a former developer seeking to transition into business analysis, technical author or QA, graduate or apprentice or perhaps someone seeking a pathway into software development. Relevant support and training may be provided for the right candidate. To be considered for this position, you must have some experience of Microsoft programming and database environments (Visual Studio, SQL Server). You should also possess excellent interpersonal skills with the ability to quickly learn new software and business processes and translate knowledge into training/learning resources. If you are flexible, willing, self-motivated with hands-on experience and can work well under pressure while managing/prioritising workloads - then we would love to hear from you! Apply now for the IT Development Analyst role in Spalding, Lincolnshire.
Business Intelligence Analyst (NHS / Public Sector) Duration: to 31 March 2025 initially IR35: In scope Office Location: Leeds City Centre (work from home for up to 80%) Band: 6 (£179.18 - £222.59 per day) Create and support ETL processes that provide a stable, trusted source of data reporting and data requirements Create and maintain business intelligence (BI) reports and dashboards using available tools, in accordance with requirements gathered from both technical and non-technical end users Provide technical support and assist in the development and maintenance of BI solutions and processes Develop and maintain information systems for reporting and analysis Analyse and continually evaluate data quality and integrity to produce reports and implement action plans to ensure ongoing process improvements. Monitor established reporting to ensure data quality and integrity is maintained Evaluate outputs, formulate and present ideas of future reporting developments Provide support and input into how data quality and integrity can be maintained as part of business improvement plans Use appropriate BI tools to access and analyse data Provide server side infrastructure support to the BI Manager to ensure reporting and BI tools continue to be available at all times Advanced knowledge of Microsoft Excel Experience of complex data analysis using advanced knowledge of statistics, database design and BI systems tools Understand basic concepts of BI Architecture such as ETL, Data Warehousing and Data Modelling Ability to manipulate, model and analyse data using Excel, SQL, QlikView, Qlik Sense Experience developing reports using data visualisation tools such as QlikView, Qlik Sense, Tableau or Power BI Experience in processes related to data collection, modelling and experience creating ad hoc SQL queries of T-SQL Experience of Microsoft Visual Studio (SSIS) processing data to maintain a trusted data source Understanding of Business Intelligence terminology and processes Understanding of Relational Databases Experience of drafting reports or manuscripts Experience creating plans for BI solutions BUSINESS INTELLIGENCE, BI, DATA WAREHOUSING, DWH, B.I., BUS INTELLIGENCE, BUSINESS INTEL, DATA, EXCEL, ETL, MODELLING, SQL, QLIKVIEW, QLIKSENSE, TABLEAU, POWER BI, T-SQL, SSIS Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Mar 27, 2024
Full time
Business Intelligence Analyst (NHS / Public Sector) Duration: to 31 March 2025 initially IR35: In scope Office Location: Leeds City Centre (work from home for up to 80%) Band: 6 (£179.18 - £222.59 per day) Create and support ETL processes that provide a stable, trusted source of data reporting and data requirements Create and maintain business intelligence (BI) reports and dashboards using available tools, in accordance with requirements gathered from both technical and non-technical end users Provide technical support and assist in the development and maintenance of BI solutions and processes Develop and maintain information systems for reporting and analysis Analyse and continually evaluate data quality and integrity to produce reports and implement action plans to ensure ongoing process improvements. Monitor established reporting to ensure data quality and integrity is maintained Evaluate outputs, formulate and present ideas of future reporting developments Provide support and input into how data quality and integrity can be maintained as part of business improvement plans Use appropriate BI tools to access and analyse data Provide server side infrastructure support to the BI Manager to ensure reporting and BI tools continue to be available at all times Advanced knowledge of Microsoft Excel Experience of complex data analysis using advanced knowledge of statistics, database design and BI systems tools Understand basic concepts of BI Architecture such as ETL, Data Warehousing and Data Modelling Ability to manipulate, model and analyse data using Excel, SQL, QlikView, Qlik Sense Experience developing reports using data visualisation tools such as QlikView, Qlik Sense, Tableau or Power BI Experience in processes related to data collection, modelling and experience creating ad hoc SQL queries of T-SQL Experience of Microsoft Visual Studio (SSIS) processing data to maintain a trusted data source Understanding of Business Intelligence terminology and processes Understanding of Relational Databases Experience of drafting reports or manuscripts Experience creating plans for BI solutions BUSINESS INTELLIGENCE, BI, DATA WAREHOUSING, DWH, B.I., BUS INTELLIGENCE, BUSINESS INTEL, DATA, EXCEL, ETL, MODELLING, SQL, QLIKVIEW, QLIKSENSE, TABLEAU, POWER BI, T-SQL, SSIS Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk