Are you a 3rd line support engineer ready to join a dynamic team dedicated to delivering top-notch IT solutions and services? My client in Lancashire, near Greater Manchester are growing, and have become a leading provider in the industry, offering fantastic solutions that prioritise service, security and data integrity for small to medium sized businesses across the UK. The 3rd line support engineer will play a crucial role in supporting their wide range of clients, each with their own unique configurations, ensuring their operations run smoothly 24/7. You'll receive additional training to enhance your current skill set and will join a company who offer a fantastic culture. Benefits: 34 days Annual leave (including Bank Holidays) Pension Team social events Free Parking Career development 3rd line support engineer - experience required: Windows Server infrastructure and Active Directory experience Microsoft cloud, including O365 and Azure Networking including TCP/IP, DNS and DHCP protocols VMWare and Hyper-V troubleshooting MSP experience at 3rd line support engineer level or be in the position to take on a 3rd line support engineer position Have the ability to be the escalation point for all complex IT related issues Other desirable skills required: Full UK Driving License Excellent Customer Service skills Great communication skills Great time management Self motivated I look forward to receiving your application, and I will be in touch in due course.
Apr 19, 2024
Full time
Are you a 3rd line support engineer ready to join a dynamic team dedicated to delivering top-notch IT solutions and services? My client in Lancashire, near Greater Manchester are growing, and have become a leading provider in the industry, offering fantastic solutions that prioritise service, security and data integrity for small to medium sized businesses across the UK. The 3rd line support engineer will play a crucial role in supporting their wide range of clients, each with their own unique configurations, ensuring their operations run smoothly 24/7. You'll receive additional training to enhance your current skill set and will join a company who offer a fantastic culture. Benefits: 34 days Annual leave (including Bank Holidays) Pension Team social events Free Parking Career development 3rd line support engineer - experience required: Windows Server infrastructure and Active Directory experience Microsoft cloud, including O365 and Azure Networking including TCP/IP, DNS and DHCP protocols VMWare and Hyper-V troubleshooting MSP experience at 3rd line support engineer level or be in the position to take on a 3rd line support engineer position Have the ability to be the escalation point for all complex IT related issues Other desirable skills required: Full UK Driving License Excellent Customer Service skills Great communication skills Great time management Self motivated I look forward to receiving your application, and I will be in touch in due course.
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd/3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Lake Windermere. Role info: 2nd Line/3rd IT Support Engineer Keswick, Lake District Office Based/Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous Learning Company: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSP Sectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, Servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd/3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of Servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks/backup solutions including cloud solutions when required. + Managing support tickets for our client base via telephone, remote and on-site methods. + Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience. + Demonstrable troubleshooting skills that range from user desktop support to server and cloud services. + Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory. + Desktop support including email clients, and Internet connection troubleshooting. + Office software, printer installations, and general problem diagnostics procedures. + Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms. + Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures. + Fundamental knowledge of IP Networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage/Ninja RMM. + Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc. + Wi-Fi networks including point-to-point Wi-Fi links. + VoIP telecommunications exposure. + Knowledge of IP Networks. + Knowledge of one of the mainstream Firewall/networking brands - Draytek, Sophos, HP, Ubiquiti, Cisco. + Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills. + Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards. + Capability to autonomously self-assign workloads and schedule others as part of the team. + Well-presented alongside good written and verbal English skills. + Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience/Background Might Include: IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
Apr 19, 2024
Full time
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd/3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Lake Windermere. Role info: 2nd Line/3rd IT Support Engineer Keswick, Lake District Office Based/Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous Learning Company: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSP Sectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, Servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd/3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of Servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks/backup solutions including cloud solutions when required. + Managing support tickets for our client base via telephone, remote and on-site methods. + Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience. + Demonstrable troubleshooting skills that range from user desktop support to server and cloud services. + Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory. + Desktop support including email clients, and Internet connection troubleshooting. + Office software, printer installations, and general problem diagnostics procedures. + Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms. + Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures. + Fundamental knowledge of IP Networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage/Ninja RMM. + Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc. + Wi-Fi networks including point-to-point Wi-Fi links. + VoIP telecommunications exposure. + Knowledge of IP Networks. + Knowledge of one of the mainstream Firewall/networking brands - Draytek, Sophos, HP, Ubiquiti, Cisco. + Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills. + Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards. + Capability to autonomously self-assign workloads and schedule others as part of the team. + Well-presented alongside good written and verbal English skills. + Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience/Background Might Include: IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
Manchester Hybrid with a mix of office, WFH & on client sites MSP background 3rd line Technician/Helpdesk Engineer Manchester Salary - £32,000 - £40,000 Hybrid with a mix of office, WFH & on client sites You will be working within a newly formed and growing senior project engineering team to ensure the continued maintenance and smooth running of our client's infrastructure, break/fix support, proactive support, and new equipment installations. Key accountabilities Leading more junior engineers Installing and configuring new hardware and software and other routine maintenance tasks Managing the client's computer systems and providing general infrastructure support Microsoft Office 365 Replacing and rebuilding Microsoft sites Providing second and third-line technical support Clear, methodical and organised in documentation, and neat with network wiring Key Challenges Rearchitecting customer networks for stability Spotting opportunities for development/growth of customers Due to the travel requirements around this position, a full clean driving license and access to a car are required Let me give you an insight on the company you will be joining.They aim to build an environment where employees can enjoy a high energy, positive and engaging environment that embraces the flexibility that their staff tell them they want.They believe in a work-hard-play-hard culture in which together they get things done, and they recognize the contribution of those around them, both formally and socially.They have embraced flexible working but have also built an office environment where their staff want to come in to meet and interact with their colleagues. They have bright and modern offices in Manchester city centre. They have monthly "contact days" on which they encourage everyone to attend an office and join them for company provided lunch and a few beers after hours. They operate a rewards & recognition programme that awards quarterly, and annual cash prizes for top performers, as voted for by their staff. All staff receive their mental and physical health & wellbeing benefits package, giving their staff easy access to the prompt, high quality healthcare and support that they need. They are part of a rapidly expanding group that presents outstanding opportunity to progress your career. They believe in investing in the development of their staff. Training is provided for the job you have, and the job you want. 4pm finish on Fridays! Therefore, you will be joining a nice business with nice people and an engaged and inspirational management team. It is a small but growing business where people know each other.All sounds good so far, right? So, what about the experience needed and qualifications and personal attributes? Requirements: MSP background Network, switching and routing (for example, must be able to install and maintain cisco networks without supervision) 2nd and 3rd line support capabilities Server experience including Windows server operating system. Office 365 and G-suite (education desirable) Root cause analysis Citrix (desirable) Project orientated as there will be a number of projects to lead on Finding opportunities for new technology Oh, and above all someone that can speak to people as well as a computer!
Apr 18, 2024
Full time
Manchester Hybrid with a mix of office, WFH & on client sites MSP background 3rd line Technician/Helpdesk Engineer Manchester Salary - £32,000 - £40,000 Hybrid with a mix of office, WFH & on client sites You will be working within a newly formed and growing senior project engineering team to ensure the continued maintenance and smooth running of our client's infrastructure, break/fix support, proactive support, and new equipment installations. Key accountabilities Leading more junior engineers Installing and configuring new hardware and software and other routine maintenance tasks Managing the client's computer systems and providing general infrastructure support Microsoft Office 365 Replacing and rebuilding Microsoft sites Providing second and third-line technical support Clear, methodical and organised in documentation, and neat with network wiring Key Challenges Rearchitecting customer networks for stability Spotting opportunities for development/growth of customers Due to the travel requirements around this position, a full clean driving license and access to a car are required Let me give you an insight on the company you will be joining.They aim to build an environment where employees can enjoy a high energy, positive and engaging environment that embraces the flexibility that their staff tell them they want.They believe in a work-hard-play-hard culture in which together they get things done, and they recognize the contribution of those around them, both formally and socially.They have embraced flexible working but have also built an office environment where their staff want to come in to meet and interact with their colleagues. They have bright and modern offices in Manchester city centre. They have monthly "contact days" on which they encourage everyone to attend an office and join them for company provided lunch and a few beers after hours. They operate a rewards & recognition programme that awards quarterly, and annual cash prizes for top performers, as voted for by their staff. All staff receive their mental and physical health & wellbeing benefits package, giving their staff easy access to the prompt, high quality healthcare and support that they need. They are part of a rapidly expanding group that presents outstanding opportunity to progress your career. They believe in investing in the development of their staff. Training is provided for the job you have, and the job you want. 4pm finish on Fridays! Therefore, you will be joining a nice business with nice people and an engaged and inspirational management team. It is a small but growing business where people know each other.All sounds good so far, right? So, what about the experience needed and qualifications and personal attributes? Requirements: MSP background Network, switching and routing (for example, must be able to install and maintain cisco networks without supervision) 2nd and 3rd line support capabilities Server experience including Windows server operating system. Office 365 and G-suite (education desirable) Root cause analysis Citrix (desirable) Project orientated as there will be a number of projects to lead on Finding opportunities for new technology Oh, and above all someone that can speak to people as well as a computer!
Ref Sian (phone number removed) Job Title: 3rd Line Support Engineer Location: Ringwood Salary: 30,000 - 43,000 per annum We are seeking a highly skilled and experienced Level 3 IT Support Engineer to join our rapidly growing team in Ringwood. Reporting to the Service Desk Manager, the successful candidate will be responsible for providing expert technical support to resolve complex IT issues for our business clients. Key Responsibilities: Providing solutions to complex technical issues raised by clients Collaborating with Level 1 and Level 2 support teams to streamline issue escalation processes Designing, implementing, and maintaining advanced infrastructure solutions Conducting root cause analysis to address recurring issues Serving as a technical escalation point for junior engineers Installing and configuring servers, switches, routers, and telephony systems on-site Managing project documentation and delivering projects on-time and on-budget Requirements: Minimum 2 years' experience as a Level 3 support engineer Experience working on customer site as a field engineer Knowledge of MS Office 365, Active Directory, VPNs, Firewalls, and other technical systems Excellent communication skills Experience working in a MSP environment is preferred Benefits: Competitive salary of 30,000 - 43,000 per annum Core working hours with on-site parking 20 days holidays + Bank holidays, increasing with length of service Company Pension scheme and Bonus Schemes Company vehicle where appropriate Staff chill space and social events If you have the technical expertise and customer service skills required for this role, please apply with your CV and a cover letter detailing your relevant experience.
Apr 18, 2024
Full time
Ref Sian (phone number removed) Job Title: 3rd Line Support Engineer Location: Ringwood Salary: 30,000 - 43,000 per annum We are seeking a highly skilled and experienced Level 3 IT Support Engineer to join our rapidly growing team in Ringwood. Reporting to the Service Desk Manager, the successful candidate will be responsible for providing expert technical support to resolve complex IT issues for our business clients. Key Responsibilities: Providing solutions to complex technical issues raised by clients Collaborating with Level 1 and Level 2 support teams to streamline issue escalation processes Designing, implementing, and maintaining advanced infrastructure solutions Conducting root cause analysis to address recurring issues Serving as a technical escalation point for junior engineers Installing and configuring servers, switches, routers, and telephony systems on-site Managing project documentation and delivering projects on-time and on-budget Requirements: Minimum 2 years' experience as a Level 3 support engineer Experience working on customer site as a field engineer Knowledge of MS Office 365, Active Directory, VPNs, Firewalls, and other technical systems Excellent communication skills Experience working in a MSP environment is preferred Benefits: Competitive salary of 30,000 - 43,000 per annum Core working hours with on-site parking 20 days holidays + Bank holidays, increasing with length of service Company Pension scheme and Bonus Schemes Company vehicle where appropriate Staff chill space and social events If you have the technical expertise and customer service skills required for this role, please apply with your CV and a cover letter detailing your relevant experience.
Job Title: Service Desk Analyst Location: Edinburgh Salary: 24,000 - 28,000 Key Skills: MSP Background, O365, Azure, IOS, Microsoft, Teams As a leading IT solutions provider, our client prides themselves on fostering a culture of innovation, collaboration, and excellence. You'll find yourself surrounded by a team of passionate individuals dedicated to delivering top-tier IT services to a diverse range of clients. Join our client and become part of a dynamic team where your skills are valued, your ideas are heard, and your potential is limitless. The Role: So, what will you be doing as a Service Desk Analyst ? Respond promptly and effectively to incoming technical support tickets from clients. Perform in-depth troubleshooting and analysis of technical issues escalated from first-line support. Provide expert-level assistance to resolve complex IT problems related to hardware, software, and network infrastructure. Diagnose and resolve issues with operating systems, applications, and peripherals. Utilize remote access tools to troubleshoot and resolve issues for clients located off-site. Collaborate closely with other technicians to ensure timely resolution of escalated tickets. Document all troubleshooting steps, solutions, and outcomes in the ticketing system for future reference. Escalate unresolved issues to third-line support or appropriate IT teams for further investigation and resolution. Communicate effectively with clients to provide updates on the status of their technical support tickets. Proactively identify recurring issues and recommend improvements to prevent future incidents. Stay up-to-date on emerging technologies and industry best practices to enhance technical knowledge and skills. What are we looking for in our next Service Desk Analyst ? MSP Experience is highly desirable Office 365 On Premises infrastructure Azure infrastructure Desktop support Spam filtering Teams Telephony Microsoft Intune Microsoft SharePoint Document Libraries and One Drive Network configuration and support 3rd Party application support iOS Support Our client is keen to get this position filled ASAP, so if you feel you have the skills and desire to provide passion and drive as the next Service Desk Analyst, this is the opportunity for you! So, if you are interested in joining a well-established, renowned, globally recognised organisation working with experts in their field as the next Service Desk Analyst, hit that apply button now! Perks and Benefits: Life insurance Private Medical Insurance and other Health benefits Group Income Protection Get your Birthday off! Annual Pay Progression Progression Path and Promotions Training provided to attain certifications. Submit your updated resume and a cover letter outlining your experience and enthusiasm for joining and we can discuss your application today! Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Apr 18, 2024
Full time
Job Title: Service Desk Analyst Location: Edinburgh Salary: 24,000 - 28,000 Key Skills: MSP Background, O365, Azure, IOS, Microsoft, Teams As a leading IT solutions provider, our client prides themselves on fostering a culture of innovation, collaboration, and excellence. You'll find yourself surrounded by a team of passionate individuals dedicated to delivering top-tier IT services to a diverse range of clients. Join our client and become part of a dynamic team where your skills are valued, your ideas are heard, and your potential is limitless. The Role: So, what will you be doing as a Service Desk Analyst ? Respond promptly and effectively to incoming technical support tickets from clients. Perform in-depth troubleshooting and analysis of technical issues escalated from first-line support. Provide expert-level assistance to resolve complex IT problems related to hardware, software, and network infrastructure. Diagnose and resolve issues with operating systems, applications, and peripherals. Utilize remote access tools to troubleshoot and resolve issues for clients located off-site. Collaborate closely with other technicians to ensure timely resolution of escalated tickets. Document all troubleshooting steps, solutions, and outcomes in the ticketing system for future reference. Escalate unresolved issues to third-line support or appropriate IT teams for further investigation and resolution. Communicate effectively with clients to provide updates on the status of their technical support tickets. Proactively identify recurring issues and recommend improvements to prevent future incidents. Stay up-to-date on emerging technologies and industry best practices to enhance technical knowledge and skills. What are we looking for in our next Service Desk Analyst ? MSP Experience is highly desirable Office 365 On Premises infrastructure Azure infrastructure Desktop support Spam filtering Teams Telephony Microsoft Intune Microsoft SharePoint Document Libraries and One Drive Network configuration and support 3rd Party application support iOS Support Our client is keen to get this position filled ASAP, so if you feel you have the skills and desire to provide passion and drive as the next Service Desk Analyst, this is the opportunity for you! So, if you are interested in joining a well-established, renowned, globally recognised organisation working with experts in their field as the next Service Desk Analyst, hit that apply button now! Perks and Benefits: Life insurance Private Medical Insurance and other Health benefits Group Income Protection Get your Birthday off! Annual Pay Progression Progression Path and Promotions Training provided to attain certifications. Submit your updated resume and a cover letter outlining your experience and enthusiasm for joining and we can discuss your application today! Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Are you an IT Project Manager looking for a career move? Are you looking to work for a local industry leader who is a rapidly expanding MSP? Are you a 2nd or 3rd line It Support Engineer looking for the next stage of your career? If so we could have an excellent opportunity available for you. Our client is an MSP based in the centre of Cheltenham who are looking to expand their team and need an experienced IT guru to join their team. This is a really exciting time to join them as they move into their next phase. As their IT Project Manager you will be responsible for managing and executing IT infrastructure projects working closely with project managers and technical teams overseeing and ensuring successful project delivery and customer satisfaction. Hours of work for this IT Project Manager role are 37.5 per week with a salary on offer of £40- £50k DOE. In addition, you will get access to a good benefits package including: 25 days holiday + bank holidays. Private medical insurance. Pension scheme. Access to company pool car for client visits. Free onsite parking. The roles and responsibilities of this IT Project Manager role are: Implementing technical specifications. Gathering client requirements for IT infrastructure projects through designing, configuring and implementing network, server, storage, and security solutions. Creating quotes for clients for various projects liaising with account managers to facilitate project sign off. Configure and optimise IT infrastructure components such as routers, switches, firewalls, servers, and storage devices to meet project requirements and industry standards whilst also installing and configuring operating systems, applications, and software updates. Work with clients and internal teams to develop improvement plans and roadmaps for IT infrastructure, based on their business objectives and requirements. Manage projects working closely with internal and external stakeholders ensuring a timely delivery of IT projects providing technical expertise, resource planning, and status updates to project managers and clients. On occasion, provide level 3 technical support to clients both remotely and onsite. The ideal IT Project Manager will be able to display the following qualities: Strong technical knowledge and experience in IT infrastructure components such as networking, servers, storage, virtualization and security firewalls. Proven experience in managing IT infrastructure projects. Ability to assess and analyse existing IT infrastructure identifying areas for improvement and plans to enhance performance, security and reliability. Certifications such as MCSE, CCNP or VCP are desirable but not essential. Excellent communication skills via phone and email. If this opportunity sounds like one you'd be interested in, please don't hesitate to get in touch or click the apply button as we are able to book immediate interviews with our client.
Apr 18, 2024
Full time
Are you an IT Project Manager looking for a career move? Are you looking to work for a local industry leader who is a rapidly expanding MSP? Are you a 2nd or 3rd line It Support Engineer looking for the next stage of your career? If so we could have an excellent opportunity available for you. Our client is an MSP based in the centre of Cheltenham who are looking to expand their team and need an experienced IT guru to join their team. This is a really exciting time to join them as they move into their next phase. As their IT Project Manager you will be responsible for managing and executing IT infrastructure projects working closely with project managers and technical teams overseeing and ensuring successful project delivery and customer satisfaction. Hours of work for this IT Project Manager role are 37.5 per week with a salary on offer of £40- £50k DOE. In addition, you will get access to a good benefits package including: 25 days holiday + bank holidays. Private medical insurance. Pension scheme. Access to company pool car for client visits. Free onsite parking. The roles and responsibilities of this IT Project Manager role are: Implementing technical specifications. Gathering client requirements for IT infrastructure projects through designing, configuring and implementing network, server, storage, and security solutions. Creating quotes for clients for various projects liaising with account managers to facilitate project sign off. Configure and optimise IT infrastructure components such as routers, switches, firewalls, servers, and storage devices to meet project requirements and industry standards whilst also installing and configuring operating systems, applications, and software updates. Work with clients and internal teams to develop improvement plans and roadmaps for IT infrastructure, based on their business objectives and requirements. Manage projects working closely with internal and external stakeholders ensuring a timely delivery of IT projects providing technical expertise, resource planning, and status updates to project managers and clients. On occasion, provide level 3 technical support to clients both remotely and onsite. The ideal IT Project Manager will be able to display the following qualities: Strong technical knowledge and experience in IT infrastructure components such as networking, servers, storage, virtualization and security firewalls. Proven experience in managing IT infrastructure projects. Ability to assess and analyse existing IT infrastructure identifying areas for improvement and plans to enhance performance, security and reliability. Certifications such as MCSE, CCNP or VCP are desirable but not essential. Excellent communication skills via phone and email. If this opportunity sounds like one you'd be interested in, please don't hesitate to get in touch or click the apply button as we are able to book immediate interviews with our client.
3rd Line Support Engineer - M365, Azure & Entra ID. Based from home - occasional trips to office in London. Get training and certifications in M365 and Azure! Huge opportunity to move into project-led work! Previous customer-facing MSP / Microsoft Partner experience required! A leading Microsoft Partner is looking for a 3rd Line Support Engineer (M365, Azure & Entra ID) to join their busy reactive support team. As a 3rd Line Support Engineer (M365, Azure & Entra ID) you need to have supported at 3rd Line the following: M365 - Exchange, SharePoint, Teams, OneDrive etc Azure - Infrastructure and Platform ideally Entra ID / Azure AD Previous MSP / Partner experience required. As a 3rd Line Support Engineer (M365, Azure & Entra ID) you will be based from home supporting external customers, acting as a point of escalation for the 1st/2nd Line support teams. In this role, you are the final point of escalation: if you can't fix it you will escalate to Microsoft and then manage the query with them and the customer. You will be supporting issues on M365, Azure and Entra ID, as well as Intune. This company is great to work for as a 3rd Line Support Engineer (M365, Azure & Entra ID): they have a strong history of developing their people, and will provide training and certifications in M365 and Azure. They also move people into more project-related roles so there is the chance to step out of support eventually. The role will require you into the office 1-2 times per quarter (more if you would like). 3rd Line Support Engineer (M365, Azure & Entra ID) - interested? Send me your CV ASAP to discuss this in more detail!
Apr 18, 2024
Full time
3rd Line Support Engineer - M365, Azure & Entra ID. Based from home - occasional trips to office in London. Get training and certifications in M365 and Azure! Huge opportunity to move into project-led work! Previous customer-facing MSP / Microsoft Partner experience required! A leading Microsoft Partner is looking for a 3rd Line Support Engineer (M365, Azure & Entra ID) to join their busy reactive support team. As a 3rd Line Support Engineer (M365, Azure & Entra ID) you need to have supported at 3rd Line the following: M365 - Exchange, SharePoint, Teams, OneDrive etc Azure - Infrastructure and Platform ideally Entra ID / Azure AD Previous MSP / Partner experience required. As a 3rd Line Support Engineer (M365, Azure & Entra ID) you will be based from home supporting external customers, acting as a point of escalation for the 1st/2nd Line support teams. In this role, you are the final point of escalation: if you can't fix it you will escalate to Microsoft and then manage the query with them and the customer. You will be supporting issues on M365, Azure and Entra ID, as well as Intune. This company is great to work for as a 3rd Line Support Engineer (M365, Azure & Entra ID): they have a strong history of developing their people, and will provide training and certifications in M365 and Azure. They also move people into more project-related roles so there is the chance to step out of support eventually. The role will require you into the office 1-2 times per quarter (more if you would like). 3rd Line Support Engineer (M365, Azure & Entra ID) - interested? Send me your CV ASAP to discuss this in more detail!
We are looking for an experienced 2nd/3rd Line Engineer to join one of our clients in Manchester. This is an excellent opportunity for someone who is looking to advance their career in IT at a top MSP. The candidate must have experience working for an MSP and also strong knowledge of Microsoft Intune. Responsibilities: Supporting a client base across the UK on a range of IT Support issues Providing technical support for desktop and infrastructure Assist the ServiceDesk Management team. Ensuring completion of tickets and ticket prioritising Requirements: Experience working for a MSP Knowledge of system security and data backup / recovery Knowledge of Microsoft Modern work such as Microsoft Intune and MA Windows OS Office 365 Windows server Firewalls Hyper-V & VMware Microsoft Exchange Backup Technologies This is an excellent opportunity for an enthusiastic and passionate 2nd/3rd Line Engineer to join a successful organisation which champions training, learning and development. Interviews are being arranged immediately for this role, so if this is of interest, please apply now for consideration! If you'd like more information about the role, please contact Georgina for more information on / email your CV to For more information about Senitor and the opportunities we have to offer follow us on Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 18, 2024
Full time
We are looking for an experienced 2nd/3rd Line Engineer to join one of our clients in Manchester. This is an excellent opportunity for someone who is looking to advance their career in IT at a top MSP. The candidate must have experience working for an MSP and also strong knowledge of Microsoft Intune. Responsibilities: Supporting a client base across the UK on a range of IT Support issues Providing technical support for desktop and infrastructure Assist the ServiceDesk Management team. Ensuring completion of tickets and ticket prioritising Requirements: Experience working for a MSP Knowledge of system security and data backup / recovery Knowledge of Microsoft Modern work such as Microsoft Intune and MA Windows OS Office 365 Windows server Firewalls Hyper-V & VMware Microsoft Exchange Backup Technologies This is an excellent opportunity for an enthusiastic and passionate 2nd/3rd Line Engineer to join a successful organisation which champions training, learning and development. Interviews are being arranged immediately for this role, so if this is of interest, please apply now for consideration! If you'd like more information about the role, please contact Georgina for more information on / email your CV to For more information about Senitor and the opportunities we have to offer follow us on Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.
We are working with an industry leading MSP who have significant growth plans over the next 2 years to support their gorwing customer base. We are looking for a 3rd Line Engineer to join a technical team supporting customers across Project delivery and BAU support.With a healthy training budget for each engineer to ensure you are up to date with the latest technologies and certifications this is a great opportunity to get exposure to some of the latest technologies. What will you be doing as a 3rd Line Engineer? As a pivotal member of the technical team, your role will involve:- Providing expert-level support and troubleshooting for complex issues.- Designing and implementing solutions based on Microsoft Modern Workplace technologies.- Ensuring the stability and efficiency of networking infrastructures.- Collaborating with other professionals to deliver exceptional service to a diverse clientele.- Contributing to projects with your innovative ideas and technical acumen. What experience fo you need as a 3rd Line Engineer? - Proven experience in a 3rd Line Engineer role or similar within an IT environment.- Previous experience in an MSP environment would be advantageous- Proficient in Microsoft Modern Workplace technologies, including Office 365 and Azure.- A solid understanding of networking principles, including TCP/IP, DNS, and DHCP.- Experience with virtualization platforms, such as Hyper-V or VMware.- Excellent problem-solving abilities and a methodical approach to resolving complex issues.- Strong communication skills, capable of explaining technical concepts to non-technical stakeholders.- Relevant certifications (e.g., MCSE, CCNA) are highly regarded but not essential. What will you get? - Basic salary of up to £45,000 + bonus - Hybrid working environment- Continous training and paid for certifications- Incredibly generous additional benefits- Wellbeing and charity supportThis position is based in Gloucester so you must be in within a commutable distance.If you feel you match the above click 'apply now' with an up to date version of your CV.
Apr 18, 2024
Full time
We are working with an industry leading MSP who have significant growth plans over the next 2 years to support their gorwing customer base. We are looking for a 3rd Line Engineer to join a technical team supporting customers across Project delivery and BAU support.With a healthy training budget for each engineer to ensure you are up to date with the latest technologies and certifications this is a great opportunity to get exposure to some of the latest technologies. What will you be doing as a 3rd Line Engineer? As a pivotal member of the technical team, your role will involve:- Providing expert-level support and troubleshooting for complex issues.- Designing and implementing solutions based on Microsoft Modern Workplace technologies.- Ensuring the stability and efficiency of networking infrastructures.- Collaborating with other professionals to deliver exceptional service to a diverse clientele.- Contributing to projects with your innovative ideas and technical acumen. What experience fo you need as a 3rd Line Engineer? - Proven experience in a 3rd Line Engineer role or similar within an IT environment.- Previous experience in an MSP environment would be advantageous- Proficient in Microsoft Modern Workplace technologies, including Office 365 and Azure.- A solid understanding of networking principles, including TCP/IP, DNS, and DHCP.- Experience with virtualization platforms, such as Hyper-V or VMware.- Excellent problem-solving abilities and a methodical approach to resolving complex issues.- Strong communication skills, capable of explaining technical concepts to non-technical stakeholders.- Relevant certifications (e.g., MCSE, CCNA) are highly regarded but not essential. What will you get? - Basic salary of up to £45,000 + bonus - Hybrid working environment- Continous training and paid for certifications- Incredibly generous additional benefits- Wellbeing and charity supportThis position is based in Gloucester so you must be in within a commutable distance.If you feel you match the above click 'apply now' with an up to date version of your CV.
In Technology Group Limited
Newcastle Upon Tyne, Tyne And Wear
My client is an award-winning MSP and is market-leading in IT Services and Cloud Solutions. Supporting a variety of sectors, they excel with their technology and are always ahead of the curve with what they offer. They're looking to welcome a personable and passionate 3rd Line Infrastructure Engineer. This is the perfect opportunity for a Senior Engineer who is looking to join an MSP that invests in its staff and workplace culture. 3rd Line IT Engineer Newcastle £35,000K - £40,000K Main Duties: 3rd Line day-to-day duties (maintenance, upgrades, patches, etc.) Time will be split between 3rd line tickets, project work and visits to client sites Presenting as a main technical escalation point Plan and execute major infrastructure projects Technical lead for major projects Tech Stack: Citrix ( This is a main component of the role so you need to have good knowledge !) Microsoft stack Windows Server VMWare Office 365 Infrastructure patching and upgrades Azure Company Details: An MSP (+ cloud consultancy services) Amazing Glassdoor ratings (for both the company and CEO) Award-winning (for - virtualization products, infrastructure provider, growth explosion, business innovation - to name a few) Company Benefits Unlimited (!) holiday allowance Perkbox Access to Private GP healthcare Quarterly paid for social events Opportunities to work at an award-winning company like this don't come around often. If you're interested in hearing more or would like to apply - then hit apply now. If you have any questions, you can reach me on 0191. 249. 3639. or darcey . technology group - uk . com. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 18, 2024
Full time
My client is an award-winning MSP and is market-leading in IT Services and Cloud Solutions. Supporting a variety of sectors, they excel with their technology and are always ahead of the curve with what they offer. They're looking to welcome a personable and passionate 3rd Line Infrastructure Engineer. This is the perfect opportunity for a Senior Engineer who is looking to join an MSP that invests in its staff and workplace culture. 3rd Line IT Engineer Newcastle £35,000K - £40,000K Main Duties: 3rd Line day-to-day duties (maintenance, upgrades, patches, etc.) Time will be split between 3rd line tickets, project work and visits to client sites Presenting as a main technical escalation point Plan and execute major infrastructure projects Technical lead for major projects Tech Stack: Citrix ( This is a main component of the role so you need to have good knowledge !) Microsoft stack Windows Server VMWare Office 365 Infrastructure patching and upgrades Azure Company Details: An MSP (+ cloud consultancy services) Amazing Glassdoor ratings (for both the company and CEO) Award-winning (for - virtualization products, infrastructure provider, growth explosion, business innovation - to name a few) Company Benefits Unlimited (!) holiday allowance Perkbox Access to Private GP healthcare Quarterly paid for social events Opportunities to work at an award-winning company like this don't come around often. If you're interested in hearing more or would like to apply - then hit apply now. If you have any questions, you can reach me on 0191. 249. 3639. or darcey . technology group - uk . com. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
We are working with an industry leading MSP who have significant growth plans over the next 2 years to support their gorwing customer base. We are looking for a 3rd Line Engineer to join a technical team supporting customers across Project delivery and BAU support. With a healthy training budget for each engineer to ensure you are up to date with the latest technologies and certifications this is a great opportunity to get exposure to some of the latest technologies. What will you be doing as a 3rd Line Engineer? As a pivotal member of the technical team, your role will involve: - Providing expert-level support and troubleshooting for complex issues. - Designing and implementing solutions based on Microsoft Modern Workplace technologies. - Ensuring the stability and efficiency of networking infrastructures. - Collaborating with other professionals to deliver exceptional service to a diverse clientele. - Contributing to projects with your innovative ideas and technical acumen. What experience fo you need as a 3rd Line Engineer? - Proven experience in a 3rd Line Engineer role or similar within an IT environment. - Previous experience in an MSP environment would be advantageous - Proficient in Microsoft Modern Workplace technologies, including Office 365 and Azure. - A solid understanding of networking principles, including TCP/IP, DNS, and DHCP. - Experience with virtualization platforms, such as Hyper-V or VMware. - Excellent problem-solving abilities and a methodical approach to resolving complex issues. - Strong communication skills, capable of explaining technical concepts to non-technical stakeholders. - Relevant certifications (e.g., MCSE, CCNA) are highly regarded but not essential. What will you get? - Basic salary of up to £45,000 + bonus - Hybrid working environment - Continous training and paid for certifications - Incredibly generous additional benefits - Wellbeing and charity support This position is based in Gloucester so you must be in within a commutable distance. If you feel you match the above click 'apply now' with an up to date version of your CV.
Apr 18, 2024
Full time
We are working with an industry leading MSP who have significant growth plans over the next 2 years to support their gorwing customer base. We are looking for a 3rd Line Engineer to join a technical team supporting customers across Project delivery and BAU support. With a healthy training budget for each engineer to ensure you are up to date with the latest technologies and certifications this is a great opportunity to get exposure to some of the latest technologies. What will you be doing as a 3rd Line Engineer? As a pivotal member of the technical team, your role will involve: - Providing expert-level support and troubleshooting for complex issues. - Designing and implementing solutions based on Microsoft Modern Workplace technologies. - Ensuring the stability and efficiency of networking infrastructures. - Collaborating with other professionals to deliver exceptional service to a diverse clientele. - Contributing to projects with your innovative ideas and technical acumen. What experience fo you need as a 3rd Line Engineer? - Proven experience in a 3rd Line Engineer role or similar within an IT environment. - Previous experience in an MSP environment would be advantageous - Proficient in Microsoft Modern Workplace technologies, including Office 365 and Azure. - A solid understanding of networking principles, including TCP/IP, DNS, and DHCP. - Experience with virtualization platforms, such as Hyper-V or VMware. - Excellent problem-solving abilities and a methodical approach to resolving complex issues. - Strong communication skills, capable of explaining technical concepts to non-technical stakeholders. - Relevant certifications (e.g., MCSE, CCNA) are highly regarded but not essential. What will you get? - Basic salary of up to £45,000 + bonus - Hybrid working environment - Continous training and paid for certifications - Incredibly generous additional benefits - Wellbeing and charity support This position is based in Gloucester so you must be in within a commutable distance. If you feel you match the above click 'apply now' with an up to date version of your CV.
In Technology Group Limited
Southampton, Hampshire
Role: 3rd Line Engineer Location: Southampton Salary: £40,000 - £50,000 We have a FANTASTIC new role in Southampton for an experienced 3rd Line IT Engineer. This client has a focus on cloud technologies and providing support to some of the biggest companies in the UK. Progression opportunities lie in Project work, Technical Consultancy and Leadership roles all the way to Director level. You will be working on complex IT Infrastructure, supporting a range of IT issues, if you're a Senior IT generalist looking for a role with ample progression opportunities - this is the role for you! Key Benefits: Highly Competitive Annual Salary (£40,000 - £50,000) Hybrid Working 25 Days Annual Leave (+8 Days BH) Progression Opportunities (Projects, Tech Consultant or Leadership) Stocks & Shares Equity Scheme 10% Pension Contribution Socials Events & Networking Events Key Skills: MSP Experience (Crucial) 3rd Line Support Experience Strong Cloud Technology Experience Strong Networking Ability If you are interested in this role, please click APPLY NOW or email your CV directly to for immediate consideration. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 18, 2024
Full time
Role: 3rd Line Engineer Location: Southampton Salary: £40,000 - £50,000 We have a FANTASTIC new role in Southampton for an experienced 3rd Line IT Engineer. This client has a focus on cloud technologies and providing support to some of the biggest companies in the UK. Progression opportunities lie in Project work, Technical Consultancy and Leadership roles all the way to Director level. You will be working on complex IT Infrastructure, supporting a range of IT issues, if you're a Senior IT generalist looking for a role with ample progression opportunities - this is the role for you! Key Benefits: Highly Competitive Annual Salary (£40,000 - £50,000) Hybrid Working 25 Days Annual Leave (+8 Days BH) Progression Opportunities (Projects, Tech Consultant or Leadership) Stocks & Shares Equity Scheme 10% Pension Contribution Socials Events & Networking Events Key Skills: MSP Experience (Crucial) 3rd Line Support Experience Strong Cloud Technology Experience Strong Networking Ability If you are interested in this role, please click APPLY NOW or email your CV directly to for immediate consideration. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
3rd Line MSP Engineer Role: IT Project Engineer Location: Leeds Salary: £30K-£45K (DOE) Interviewing Immediately - Apply Now Are you looking for a new job role in a very accessible area in Leeds, with great opportunities and room to develop? This award-winning IT company have been providing expert IT solutions in the market for a number of years. Now, they are looking for a new 3rd Line Engineer to deal with their installations, migrations, configurations and ongoing support of computers, networks, servers, cloud environments, hardware and software both remotely and on-site for a large range of reputable clients. You will also be used an escalation point for the 2nd Line Engineers in addition to site visits and project work. This company offers plenty of training and can guarantee the progression you deserve. With one of the best benefits packages around, and a quality-oriented approach, this could well be the perfect fit you've been searching for. We are looking for someone with the following skills: Office365 - inc migrations SharePoint Migrations DNS / DHCP / TCP/IP Windows Server - 2019 Windows 7/8/10 Cloud Solutions VMWare & Hyper-V Installations / Clustering Networking Routers & Switches - L2 & L3 MSP experience This role would be suitable for: Helpdesk Support, 3rd Line, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 18, 2024
Full time
3rd Line MSP Engineer Role: IT Project Engineer Location: Leeds Salary: £30K-£45K (DOE) Interviewing Immediately - Apply Now Are you looking for a new job role in a very accessible area in Leeds, with great opportunities and room to develop? This award-winning IT company have been providing expert IT solutions in the market for a number of years. Now, they are looking for a new 3rd Line Engineer to deal with their installations, migrations, configurations and ongoing support of computers, networks, servers, cloud environments, hardware and software both remotely and on-site for a large range of reputable clients. You will also be used an escalation point for the 2nd Line Engineers in addition to site visits and project work. This company offers plenty of training and can guarantee the progression you deserve. With one of the best benefits packages around, and a quality-oriented approach, this could well be the perfect fit you've been searching for. We are looking for someone with the following skills: Office365 - inc migrations SharePoint Migrations DNS / DHCP / TCP/IP Windows Server - 2019 Windows 7/8/10 Cloud Solutions VMWare & Hyper-V Installations / Clustering Networking Routers & Switches - L2 & L3 MSP experience This role would be suitable for: Helpdesk Support, 3rd Line, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
3rd Line Support Engineer - Azure, O365, VMware - Leeds - Hybrid - £35,000 - £40,000 Company I'm partnered with a leading Managed Service Provider (MSP) based in Leeds, who is experiencing rapid growth and is seeking a talented 3rd Line Support Engineer to join the dynamic team. As a company, they take pride on delivering excellent IT solutions and work with a diverse client base, which puts them in a really good spot financially. Role As a 3rd Line Support Engineer, you will play a crucial role in providing advanced technical support and project work. This role involves managing escalated technical issues from junior engineer and delivering on IT projects. Typically client project work is across public and private sector migrations across O365 and Azure. You'll take ownership of clients within your pod and there will be commercial angle to the role. Responsibilities Deliver project work across O365 and Azure migrations Manage and resolve escalated 3rd line technical issues from clients in a timely and efficient manner. Participate in the planning, implementation, and maintenance of IT projects. Provide expertise in areas such as server administration, network troubleshooting, and system optimization. Qualifications Minimum of 5 years of experience in a 3rd line support or similar technical role. Proficient in server administration, network infrastructure, and troubleshooting. Solid understanding of IT security best practices. (CyberEssentials Implementation Preferred) Experience with O365 &/or Azure migration experience VMware ESXi Excellent communication and interpersonal skills. MSP Experience Preferred Apply Now! If you're looking for the next step in your career and have a skill set which consists of Azure, O365, Infrastructure, Networking, VMware & Projects then waste no time and apply for this role immediately. 3rd Line Support Engineer - Azure, O365, VMware - Leeds - Hybrid - £35,000 - £40,000 Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
Apr 18, 2024
Full time
3rd Line Support Engineer - Azure, O365, VMware - Leeds - Hybrid - £35,000 - £40,000 Company I'm partnered with a leading Managed Service Provider (MSP) based in Leeds, who is experiencing rapid growth and is seeking a talented 3rd Line Support Engineer to join the dynamic team. As a company, they take pride on delivering excellent IT solutions and work with a diverse client base, which puts them in a really good spot financially. Role As a 3rd Line Support Engineer, you will play a crucial role in providing advanced technical support and project work. This role involves managing escalated technical issues from junior engineer and delivering on IT projects. Typically client project work is across public and private sector migrations across O365 and Azure. You'll take ownership of clients within your pod and there will be commercial angle to the role. Responsibilities Deliver project work across O365 and Azure migrations Manage and resolve escalated 3rd line technical issues from clients in a timely and efficient manner. Participate in the planning, implementation, and maintenance of IT projects. Provide expertise in areas such as server administration, network troubleshooting, and system optimization. Qualifications Minimum of 5 years of experience in a 3rd line support or similar technical role. Proficient in server administration, network infrastructure, and troubleshooting. Solid understanding of IT security best practices. (CyberEssentials Implementation Preferred) Experience with O365 &/or Azure migration experience VMware ESXi Excellent communication and interpersonal skills. MSP Experience Preferred Apply Now! If you're looking for the next step in your career and have a skill set which consists of Azure, O365, Infrastructure, Networking, VMware & Projects then waste no time and apply for this role immediately. 3rd Line Support Engineer - Azure, O365, VMware - Leeds - Hybrid - £35,000 - £40,000 Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
IT Support Engineer (Office Based) 2nd/3rd line engineer supporting a broad range of IT issues An engaging mix of BAU support and project work Salisbury office & field based in the local area Up to £40,000 per annum A long-standing client of mine based in Salisbury are looking to add a talented 2nd/3rd line engineer to their existing team of 7 people. As an IT Support engineer you will face be customer facing dealing with both ongoing support and project work for their customers based in the local area. They are a full-service digital consultancy so offer a broad range of support including networking, cloud infrastructure, Desktop setup, Cyber security & much more meaning this role will be varied and suits a strong all-rounder. This role offers an excellent opportunity to work on a broad range of IT issues and suits a Jack of all traits type who doesn't want to be stuck in a specific niece. If you enjoy varying your knowledge in IT and want to be exposed to multiple different areas of support then this could be the perfect role for you. Key skills: Strong experience with Office 365 & AzureAD administration Desktop support and deployment experience with windows 10/11 Demonstrable network support and deployment experience Experience setting up desktop infrastructure Firewall administration, setup, configuration & troubleshooting VPN administration, setup, configuration & troubleshooting Excellent customer service and communication skills Full UK Driving license Beneficial skills: Software/application support experience Knowledge of cloud support - Azure and/or AWS Experience with project work or data migrations MSP/Digital consultancy experience Able to work in a fast-paced environment and monitor time spent on each task to charge back to the customer effectively To apply for this role or hear more please contact or call . Please note candidates must be based locally and able to work without visa sponsorship. Applications from those looking to relocate or who may require sponsorship now or in the future cannot be considered. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Apr 18, 2024
Full time
IT Support Engineer (Office Based) 2nd/3rd line engineer supporting a broad range of IT issues An engaging mix of BAU support and project work Salisbury office & field based in the local area Up to £40,000 per annum A long-standing client of mine based in Salisbury are looking to add a talented 2nd/3rd line engineer to their existing team of 7 people. As an IT Support engineer you will face be customer facing dealing with both ongoing support and project work for their customers based in the local area. They are a full-service digital consultancy so offer a broad range of support including networking, cloud infrastructure, Desktop setup, Cyber security & much more meaning this role will be varied and suits a strong all-rounder. This role offers an excellent opportunity to work on a broad range of IT issues and suits a Jack of all traits type who doesn't want to be stuck in a specific niece. If you enjoy varying your knowledge in IT and want to be exposed to multiple different areas of support then this could be the perfect role for you. Key skills: Strong experience with Office 365 & AzureAD administration Desktop support and deployment experience with windows 10/11 Demonstrable network support and deployment experience Experience setting up desktop infrastructure Firewall administration, setup, configuration & troubleshooting VPN administration, setup, configuration & troubleshooting Excellent customer service and communication skills Full UK Driving license Beneficial skills: Software/application support experience Knowledge of cloud support - Azure and/or AWS Experience with project work or data migrations MSP/Digital consultancy experience Able to work in a fast-paced environment and monitor time spent on each task to charge back to the customer effectively To apply for this role or hear more please contact or call . Please note candidates must be based locally and able to work without visa sponsorship. Applications from those looking to relocate or who may require sponsorship now or in the future cannot be considered. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Join this MSP as an 2nd/3rd line IT Support Analyst. The role will be predominantly office-based, with some customer visits. THE ROLE: - Operating the IT Helpdesk and providing 2nd/3rd line support to a wide variety of clients, supporting infrastructure, hardware, and software.- Receive and resolve calls from the helpdesk and manage user expectations - by phone, email, and in-person.- Troubleshooting and diagnosing hardware and software faults, escalating if necessary.- Deployment of new hardware and software alongside existing upgrade schemes.- Occasional involvement in project work.- Assisting the Support Team Leader in aiding other team members.- Managing your own tickets, ensuring that they are kept up to date. KEY SKILLS & EXPERIENCE: - 2+ years of IT support experience covering: Active Directory Windows 10, Windows Server (bonus points for macOS) Office 365 Azure Hardware Backup & Firewall configurations (experience with Acronis & SonicWall desirable)- Full, clean driving license SALARY & BENEFITS: - £28,000 - £36,000- 20 days holiday + public holidays- Pension- Cycle to work scheme- Free onsite parking- Company laptop, phone, and accessories Please apply today! All applicants must currently have the permanent right to work in the UK; visa applications will not be considered.
Apr 18, 2024
Full time
Join this MSP as an 2nd/3rd line IT Support Analyst. The role will be predominantly office-based, with some customer visits. THE ROLE: - Operating the IT Helpdesk and providing 2nd/3rd line support to a wide variety of clients, supporting infrastructure, hardware, and software.- Receive and resolve calls from the helpdesk and manage user expectations - by phone, email, and in-person.- Troubleshooting and diagnosing hardware and software faults, escalating if necessary.- Deployment of new hardware and software alongside existing upgrade schemes.- Occasional involvement in project work.- Assisting the Support Team Leader in aiding other team members.- Managing your own tickets, ensuring that they are kept up to date. KEY SKILLS & EXPERIENCE: - 2+ years of IT support experience covering: Active Directory Windows 10, Windows Server (bonus points for macOS) Office 365 Azure Hardware Backup & Firewall configurations (experience with Acronis & SonicWall desirable)- Full, clean driving license SALARY & BENEFITS: - £28,000 - £36,000- 20 days holiday + public holidays- Pension- Cycle to work scheme- Free onsite parking- Company laptop, phone, and accessories Please apply today! All applicants must currently have the permanent right to work in the UK; visa applications will not be considered.
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd / 3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Lake Windermere. Role info: 2nd Line / 3rd IT Support Engineer Keswick, Lake District Office Based / Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous Learning Company: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSP Sectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd / 3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks / backup solutions including cloud solutions when required. + Managing support tickets for our client base via telephone, remote and on-site methods. + Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience. + Demonstrable troubleshooting skills that range from user desktop support to server and cloud services. + Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory. + Desktop support including email clients, and internet connection troubleshooting. + Office software, printer installations, and general problem diagnostics procedures. + Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms. + Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures. + Fundamental knowledge of IP networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage / Ninja RMM. + Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc. + Wi-Fi networks including point-to-point Wi-Fi links. + VoIP telecommunications exposure. + Knowledge of IP networks. + Knowledge of one of the mainstream firewall/networking brands Draytek, Sophos, HP, Ubiquiti, Cisco. + Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills. + Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards. + Capability to autonomously self-assign workloads and schedule others as part of the team. + Well-presented alongside good written and verbal English skills. + Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience / Background Might Include: IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
Apr 18, 2024
Full time
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd / 3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Lake Windermere. Role info: 2nd Line / 3rd IT Support Engineer Keswick, Lake District Office Based / Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous Learning Company: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSP Sectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd / 3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks / backup solutions including cloud solutions when required. + Managing support tickets for our client base via telephone, remote and on-site methods. + Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience. + Demonstrable troubleshooting skills that range from user desktop support to server and cloud services. + Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory. + Desktop support including email clients, and internet connection troubleshooting. + Office software, printer installations, and general problem diagnostics procedures. + Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms. + Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures. + Fundamental knowledge of IP networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage / Ninja RMM. + Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc. + Wi-Fi networks including point-to-point Wi-Fi links. + VoIP telecommunications exposure. + Knowledge of IP networks. + Knowledge of one of the mainstream firewall/networking brands Draytek, Sophos, HP, Ubiquiti, Cisco. + Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills. + Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards. + Capability to autonomously self-assign workloads and schedule others as part of the team. + Well-presented alongside good written and verbal English skills. + Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience / Background Might Include: IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
Role: 3rd Line Engineer Location: Southampton Salary: 40,000 - 50,000 We have a FANTASTIC new role in Southampton for an experienced 3rd Line IT Engineer. This client has a focus on cloud technologies and providing support to some of the biggest companies in the UK. Progression opportunities lie in Project work, Technical Consultancy and Leadership roles all the way to Director level. You will be working on complex IT Infrastructure, supporting a range of IT issues, if you're a Senior IT generalist looking for a role with ample progression opportunities - this is the role for you! Key Benefits: Highly Competitive Annual Salary ( 40,000 - 50,000) Hybrid Working 25 Days Annual Leave (+8 Days BH) Progression Opportunities (Projects, Tech Consultant or Leadership) Stocks & Shares Equity Scheme 10% Pension Contribution Socials Events & Networking Events Key Skills: MSP Experience (Crucial) 3rd Line Support Experience Strong Cloud Technology Experience Strong Networking Ability If you are interested in this role, please click APPLY NOW or email your CV directly to (url removed) for immediate consideration. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 18, 2024
Full time
Role: 3rd Line Engineer Location: Southampton Salary: 40,000 - 50,000 We have a FANTASTIC new role in Southampton for an experienced 3rd Line IT Engineer. This client has a focus on cloud technologies and providing support to some of the biggest companies in the UK. Progression opportunities lie in Project work, Technical Consultancy and Leadership roles all the way to Director level. You will be working on complex IT Infrastructure, supporting a range of IT issues, if you're a Senior IT generalist looking for a role with ample progression opportunities - this is the role for you! Key Benefits: Highly Competitive Annual Salary ( 40,000 - 50,000) Hybrid Working 25 Days Annual Leave (+8 Days BH) Progression Opportunities (Projects, Tech Consultant or Leadership) Stocks & Shares Equity Scheme 10% Pension Contribution Socials Events & Networking Events Key Skills: MSP Experience (Crucial) 3rd Line Support Experience Strong Cloud Technology Experience Strong Networking Ability If you are interested in this role, please click APPLY NOW or email your CV directly to (url removed) for immediate consideration. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Role: IT 2nd Line Engineer Location: Birmingham Salary: Up to 30,000 The Company Helping other businesses succeed, through efficient and smarter ways of work is the main focus; and is how they have bread their success so far. This MSP focus on helping businesses succeed through technology consultancy, remote working solutions as well as project delivery and on-sire support. With an innovative approach to technology based business solutions, they are looking to welcome a dedicated 2nd Line Support Engineer to the team to grow with them, and be a part of the future success that they're destined to endeavour. With an exciting portfolio of different projects with SME's, they want someone excited to be technically hands on, and looking for a new challenge with the prospect of working on more senior support and infrastructure roles prior to the success of projects. This is a very varied and well-rounded Senior IT Support & Projects based position so you will need the technical experience and confidence to speak with clients regarding their needs and wants to move forward. Technical Overview Windows OS & Server Office 365 Antivirus Exchange Server TCP/IP Networking, Routing & Switching Desktop & Server Hardware VMware / Hyper V SAN Storage & Replication MS SQL Interviews are being arranged around you, as soon as possible so please apply immediately if you are interested! If it's something you're interested in then please apply immediately, you will be considered as soon as you apply or call (phone number removed) for further details or send you CV to connor com VMware - Hyper V - Virtualisation - IT Monitoring - PowerShell - OSI Network - TCP/IP - DNS - DHCP - Security - 1st Line - 2nd Line - Servers - Office 365 - O365 - Azure - SharePoint - 3rd Line - 2nd/3rd - Citrix - VoIP In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 18, 2024
Full time
Role: IT 2nd Line Engineer Location: Birmingham Salary: Up to 30,000 The Company Helping other businesses succeed, through efficient and smarter ways of work is the main focus; and is how they have bread their success so far. This MSP focus on helping businesses succeed through technology consultancy, remote working solutions as well as project delivery and on-sire support. With an innovative approach to technology based business solutions, they are looking to welcome a dedicated 2nd Line Support Engineer to the team to grow with them, and be a part of the future success that they're destined to endeavour. With an exciting portfolio of different projects with SME's, they want someone excited to be technically hands on, and looking for a new challenge with the prospect of working on more senior support and infrastructure roles prior to the success of projects. This is a very varied and well-rounded Senior IT Support & Projects based position so you will need the technical experience and confidence to speak with clients regarding their needs and wants to move forward. Technical Overview Windows OS & Server Office 365 Antivirus Exchange Server TCP/IP Networking, Routing & Switching Desktop & Server Hardware VMware / Hyper V SAN Storage & Replication MS SQL Interviews are being arranged around you, as soon as possible so please apply immediately if you are interested! If it's something you're interested in then please apply immediately, you will be considered as soon as you apply or call (phone number removed) for further details or send you CV to connor com VMware - Hyper V - Virtualisation - IT Monitoring - PowerShell - OSI Network - TCP/IP - DNS - DHCP - Security - 1st Line - 2nd Line - Servers - Office 365 - O365 - Azure - SharePoint - 3rd Line - 2nd/3rd - Citrix - VoIP In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
3rd Line MSP Engineer Role: IT Project Engineer Location: Leeds Salary: 30K- 45K (DOE) Interviewing Immediately - Apply Now Are you looking for a new job role in a very accessible area in Leeds, with great opportunities and room to develop? This award-winning IT company have been providing expert IT solutions in the market for a number of years. Now, they are looking for a new 3rd Line Engineer to deal with their installations, migrations, configurations and ongoing support of computers, networks, servers, cloud environments, hardware and software both remotely and on-site for a large range of reputable clients. You will also be used an escalation point for the 2nd Line Engineers in addition to site visits and project work. This company offers plenty of training and can guarantee the progression you deserve. With one of the best benefits packages around, and a quality-oriented approach, this could well be the perfect fit you've been searching for. We are looking for someone with the following skills: Office365 - inc migrations SharePoint Migrations DNS / DHCP / TCP/IP Windows Server - 2019 Windows 7/8/10 Cloud Solutions VMWare & Hyper-V Installations / Clustering Networking Routers & Switches - L2 & L3 MSP experience This role would be suitable for: Helpdesk Support, 3rd Line, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 18, 2024
Full time
3rd Line MSP Engineer Role: IT Project Engineer Location: Leeds Salary: 30K- 45K (DOE) Interviewing Immediately - Apply Now Are you looking for a new job role in a very accessible area in Leeds, with great opportunities and room to develop? This award-winning IT company have been providing expert IT solutions in the market for a number of years. Now, they are looking for a new 3rd Line Engineer to deal with their installations, migrations, configurations and ongoing support of computers, networks, servers, cloud environments, hardware and software both remotely and on-site for a large range of reputable clients. You will also be used an escalation point for the 2nd Line Engineers in addition to site visits and project work. This company offers plenty of training and can guarantee the progression you deserve. With one of the best benefits packages around, and a quality-oriented approach, this could well be the perfect fit you've been searching for. We are looking for someone with the following skills: Office365 - inc migrations SharePoint Migrations DNS / DHCP / TCP/IP Windows Server - 2019 Windows 7/8/10 Cloud Solutions VMWare & Hyper-V Installations / Clustering Networking Routers & Switches - L2 & L3 MSP experience This role would be suitable for: Helpdesk Support, 3rd Line, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.