Onsite IT Support Engineer - Watford - £32K-£35K DOE An onsite IT Support Engineer with good working knowledge of Office 365 administration, Azure and good networking knowledge is required by a leading MSP at their end client in Watford. This position is based onsite 5 days a week at their end client and available immediately. As a business, they have a global reach, with their core clients being in pharmaceutical, healthcare and finance industries. Here you'll be playing a crucial role in a close-knit team of IT professionals providing onsite technical support and getting involved in a number of projects around cloud-based infrastructure and automation. Key Skills required: Windows Server 22/19 Office 365 administration e.g. SharePoint Exchange/Exchange Online Azure AD and AVD Group Policy (DNS/DHCP) Good understand of network protocols and technical support (TCP/IP, DHCP, DNS, VPNs) AWS experience would be a huge bonus In return, you will gain exposure to high quality IT Infrastructures, supported by colleagues who are passionate about the delivery of progressive cutting-edge IT solutions, with additional training around Cyber Security and Infrastructure. With this opportunity, you will achieve: Starting salary of £32k-£35k dependent on experience 28 days annual leave including bank holidays Company pension scheme Paid overtime when applicable Training with learning and development opportunities Plus much more Apply now to (dot) com to join our client's dynamic and friendly team. Key skills: Windows Server, 1st line, 2nd line, 3rd line, IT Support, IT Helpdesk, Cloud, VMware, Azure, AWS,IT Service desk, Azure, Endpoint, Intune, IT Infrastructure, Watford, Hertfordshire, Hemel Hempstead, Uxbridge Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
Apr 27, 2024
Full time
Onsite IT Support Engineer - Watford - £32K-£35K DOE An onsite IT Support Engineer with good working knowledge of Office 365 administration, Azure and good networking knowledge is required by a leading MSP at their end client in Watford. This position is based onsite 5 days a week at their end client and available immediately. As a business, they have a global reach, with their core clients being in pharmaceutical, healthcare and finance industries. Here you'll be playing a crucial role in a close-knit team of IT professionals providing onsite technical support and getting involved in a number of projects around cloud-based infrastructure and automation. Key Skills required: Windows Server 22/19 Office 365 administration e.g. SharePoint Exchange/Exchange Online Azure AD and AVD Group Policy (DNS/DHCP) Good understand of network protocols and technical support (TCP/IP, DHCP, DNS, VPNs) AWS experience would be a huge bonus In return, you will gain exposure to high quality IT Infrastructures, supported by colleagues who are passionate about the delivery of progressive cutting-edge IT solutions, with additional training around Cyber Security and Infrastructure. With this opportunity, you will achieve: Starting salary of £32k-£35k dependent on experience 28 days annual leave including bank holidays Company pension scheme Paid overtime when applicable Training with learning and development opportunities Plus much more Apply now to (dot) com to join our client's dynamic and friendly team. Key skills: Windows Server, 1st line, 2nd line, 3rd line, IT Support, IT Helpdesk, Cloud, VMware, Azure, AWS,IT Service desk, Azure, Endpoint, Intune, IT Infrastructure, Watford, Hertfordshire, Hemel Hempstead, Uxbridge Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
2nd Line IT Engineer (Hospital IT Department) - LONDON - £35-40K I am seeking a skilled 2nd Line IT Engineer with a passion for technology & networking. As a 2nd Line IT Engineer, you will be an integral part of the IT team, serving as an escalation point for technical issues. Your expertise will contribute to maintaining reliable systems, enhancing security, and optimizing IT services. Technical Support and Troubleshooting: Respond promptly to 2nd line support requests. Diagnose and resolve technical issues related to networking, servers, and desktop systems. Collaborate with 1st line support. Infrastructure Management: Maintain & configure Cisco networking equipment. Monitor backup technologies to safeguard critical data. Administer Windows servers and desktops, ensuring smooth operations. Microsoft 365 and Cloud Services: Manage Microsoft 365 applications, including Exchange Online & SharePoint. Azure experience (Desirable). Virtualization and Remote Access: VMware & Citrix environments. Troubleshoot remote access issues. Experience: Minimum of 2 years in a 2nd line IT support role. Proven expertise in Cisco networking and Windows server administration. Strong troubleshooting skills for Windows desktop systems. 2nd Line IT Engineer (Hospital IT Department) - LONDON - £35-40K
Apr 27, 2024
Full time
2nd Line IT Engineer (Hospital IT Department) - LONDON - £35-40K I am seeking a skilled 2nd Line IT Engineer with a passion for technology & networking. As a 2nd Line IT Engineer, you will be an integral part of the IT team, serving as an escalation point for technical issues. Your expertise will contribute to maintaining reliable systems, enhancing security, and optimizing IT services. Technical Support and Troubleshooting: Respond promptly to 2nd line support requests. Diagnose and resolve technical issues related to networking, servers, and desktop systems. Collaborate with 1st line support. Infrastructure Management: Maintain & configure Cisco networking equipment. Monitor backup technologies to safeguard critical data. Administer Windows servers and desktops, ensuring smooth operations. Microsoft 365 and Cloud Services: Manage Microsoft 365 applications, including Exchange Online & SharePoint. Azure experience (Desirable). Virtualization and Remote Access: VMware & Citrix environments. Troubleshoot remote access issues. Experience: Minimum of 2 years in a 2nd line IT support role. Proven expertise in Cisco networking and Windows server administration. Strong troubleshooting skills for Windows desktop systems. 2nd Line IT Engineer (Hospital IT Department) - LONDON - £35-40K
Macildowie Recruitment and Retention
Tamworth, Staffordshire
Location: Tamworth & Hybrid Salary & Benefits: Competitive Salary + Overtime (Paid at Time & a Half) + Paid Microsoft Certifications Hours: Monday to Friday Overview: Our client, a well-established and very successful IT outsourcing company are seeking someone with 3rd Line Support level technical skills and experience, who wants to branch out from support into project-based work. The role is to implement and support cutting-edge solutions for their external professional services clients, with both on-site and remote deployments. As a Project-Focused 3rd Line Support Analyst, you'll be a part of the team working on project installations across on-site, Cloud, and hybrid environments. Additionally, you'll handle BAU tasks, escalations, and receive significant mentor-ship from their Infrastructure team. This role offers a blend of hands-on technical work, client engagement, and team collaboration. Key Responsibilities: Collaborate within specialised teams focusing on Systems, Networking, or Applications. Support on project installations, include in on-site, Cloud, and hybrid deployments. Work on BAU tasks, and receive mentor-ship from senior members of the Infrastructure team. Engage with vendors to resolve performance issues and ensure reliability. Provide occasional on-call support and scheduled out-of-hours maintenance. Adhere to ISO, Data Protection, and ITIL standards and processes. Technical Skills: Experience with Microsoft Server (physical and virtual) Experience with O365, Exchange, Azure, and Citrix Previous exposure to voice technologies (ISDN, VOIP, SBC) is advantageous. Desirable: ITIL/ISO2000 certification Qualifications such as MSCA, MCSE, Cisco CCNA, Citrix CCA, VMware VCP Additional Experience: Background in IT Services/Outsourcing and customer-focused environments Familiarity with SLAs and ISO27001 standards Benefits: Competitive salary Paid Microsoft certifications and funded training/exams Overtime payments (paid at time and a half) and standby allowance (1 week in 9) If you're passionate about project-based IT work and possess a solid technical background, we encourage you to apply. "Infrastructure" "Azure" "O365" "Solutions" "Hybrid" "Remote" "WFH" "Project" "2nd Line" "Tamworth" "Birmingham" "Lichfield" "Burton" "Walsall" "Sutton Coldfield" "IT MSP" "Staffordshire" "West Midlands" "Leicestershire" "Nottinghamshire" "Derbyshire" Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography. Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process. If you would like information on how we will process your data please go to our website (macildowie) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise. Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.
Apr 27, 2024
Full time
Location: Tamworth & Hybrid Salary & Benefits: Competitive Salary + Overtime (Paid at Time & a Half) + Paid Microsoft Certifications Hours: Monday to Friday Overview: Our client, a well-established and very successful IT outsourcing company are seeking someone with 3rd Line Support level technical skills and experience, who wants to branch out from support into project-based work. The role is to implement and support cutting-edge solutions for their external professional services clients, with both on-site and remote deployments. As a Project-Focused 3rd Line Support Analyst, you'll be a part of the team working on project installations across on-site, Cloud, and hybrid environments. Additionally, you'll handle BAU tasks, escalations, and receive significant mentor-ship from their Infrastructure team. This role offers a blend of hands-on technical work, client engagement, and team collaboration. Key Responsibilities: Collaborate within specialised teams focusing on Systems, Networking, or Applications. Support on project installations, include in on-site, Cloud, and hybrid deployments. Work on BAU tasks, and receive mentor-ship from senior members of the Infrastructure team. Engage with vendors to resolve performance issues and ensure reliability. Provide occasional on-call support and scheduled out-of-hours maintenance. Adhere to ISO, Data Protection, and ITIL standards and processes. Technical Skills: Experience with Microsoft Server (physical and virtual) Experience with O365, Exchange, Azure, and Citrix Previous exposure to voice technologies (ISDN, VOIP, SBC) is advantageous. Desirable: ITIL/ISO2000 certification Qualifications such as MSCA, MCSE, Cisco CCNA, Citrix CCA, VMware VCP Additional Experience: Background in IT Services/Outsourcing and customer-focused environments Familiarity with SLAs and ISO27001 standards Benefits: Competitive salary Paid Microsoft certifications and funded training/exams Overtime payments (paid at time and a half) and standby allowance (1 week in 9) If you're passionate about project-based IT work and possess a solid technical background, we encourage you to apply. "Infrastructure" "Azure" "O365" "Solutions" "Hybrid" "Remote" "WFH" "Project" "2nd Line" "Tamworth" "Birmingham" "Lichfield" "Burton" "Walsall" "Sutton Coldfield" "IT MSP" "Staffordshire" "West Midlands" "Leicestershire" "Nottinghamshire" "Derbyshire" Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography. Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process. If you would like information on how we will process your data please go to our website (macildowie) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise. Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.
Hampshire Recruitment Service
Farnborough, Hampshire
Our client, a leading independent IT reseller providing IT security products and services to a wide variety of customers in the UK and Europe recruit for a Senior Technical Support Analyst. They pride themselves on providing a world class leading consultancy, deployment, and support services through focused customer engagement. You will work alongside a Technical Support Analyst and report into the Head of Technical Services. You will be part of an established yet expanding company that continue to drive their success and increase their market share. Salary 35.000+ (neg) Comprehensive benefits Remote Head office: Farnborough Overview: The Technical Services team provide a wide range of services to their customers, providing both proactive and reactive technical support as well as implementing new technical solutions and, on completion, ensuring an efficient and complete transition into BAU operation. In this role as part of the technical services team, you will be responsible for providing internal technical support, mainly focussing on providing high level support to their cloud services and on-premise customers. The successful applicant will initially be required to support email hygiene and web scanning technologies for a number of blue-chip organisations. The successful candidate will quickly become a subject matter expert in these areas and will be expected to use these skills to articulate to customers the benefits of these technologies and the value they are able to add through our program of enhanced services. Duties and Responsibilities: 1st and 2nd Line support for the following technology areas Email routing Email hygiene (spam/malware) Email encryption (TLS/Policy Based Encryption) DMARC/DKIM implementation Web routing URL Filtering Web data protection Endpoint Security Technical support for internal staff Supervision of the support team and provision of KPI data to the business relating to the support function Management of the inbound workload and the distribution to the team Prompt escalation of ongoing problems and SLA breaches though the business and also through their vendors Fostering of relationships with vendors at a senior support level In addition, the successful candidate will be required to, Carry out remote security/design reviews for existing customers in this area Making recommendations and driving these recommendations to resolve outstanding issues Produce accurate and effective documentation Adhere to relevant change control processes Develop strong customer relationships to drive further engagement Perform other duties as required by the business Required to travel to Farnborough or London once per quarter One or more of the following skills are desirable: VMWare Infrastructure administration Azure Active Directory/LDAP administration Networking Skills (routing/firewalls/switching) Essential characteristics: Broad level of IT experience (particularly in the email/encryption or web proxy arena) Excellent organisational skills Team Player Excellent customer service skills Good problem-solving capacity and the ability to do so unsupervised This is a key and varied role. The successful candidate will be a primary point of contact with customers, so it is essential that a high level of professionalism is maintained. If you are interested in this position, please APPLY NOW! I f you haven't received a response within 5 working days please assume your application was unsuccessful on this occasion.
Apr 27, 2024
Full time
Our client, a leading independent IT reseller providing IT security products and services to a wide variety of customers in the UK and Europe recruit for a Senior Technical Support Analyst. They pride themselves on providing a world class leading consultancy, deployment, and support services through focused customer engagement. You will work alongside a Technical Support Analyst and report into the Head of Technical Services. You will be part of an established yet expanding company that continue to drive their success and increase their market share. Salary 35.000+ (neg) Comprehensive benefits Remote Head office: Farnborough Overview: The Technical Services team provide a wide range of services to their customers, providing both proactive and reactive technical support as well as implementing new technical solutions and, on completion, ensuring an efficient and complete transition into BAU operation. In this role as part of the technical services team, you will be responsible for providing internal technical support, mainly focussing on providing high level support to their cloud services and on-premise customers. The successful applicant will initially be required to support email hygiene and web scanning technologies for a number of blue-chip organisations. The successful candidate will quickly become a subject matter expert in these areas and will be expected to use these skills to articulate to customers the benefits of these technologies and the value they are able to add through our program of enhanced services. Duties and Responsibilities: 1st and 2nd Line support for the following technology areas Email routing Email hygiene (spam/malware) Email encryption (TLS/Policy Based Encryption) DMARC/DKIM implementation Web routing URL Filtering Web data protection Endpoint Security Technical support for internal staff Supervision of the support team and provision of KPI data to the business relating to the support function Management of the inbound workload and the distribution to the team Prompt escalation of ongoing problems and SLA breaches though the business and also through their vendors Fostering of relationships with vendors at a senior support level In addition, the successful candidate will be required to, Carry out remote security/design reviews for existing customers in this area Making recommendations and driving these recommendations to resolve outstanding issues Produce accurate and effective documentation Adhere to relevant change control processes Develop strong customer relationships to drive further engagement Perform other duties as required by the business Required to travel to Farnborough or London once per quarter One or more of the following skills are desirable: VMWare Infrastructure administration Azure Active Directory/LDAP administration Networking Skills (routing/firewalls/switching) Essential characteristics: Broad level of IT experience (particularly in the email/encryption or web proxy arena) Excellent organisational skills Team Player Excellent customer service skills Good problem-solving capacity and the ability to do so unsupervised This is a key and varied role. The successful candidate will be a primary point of contact with customers, so it is essential that a high level of professionalism is maintained. If you are interested in this position, please APPLY NOW! I f you haven't received a response within 5 working days please assume your application was unsuccessful on this occasion.
2nd Line Support Engineer Location: Rochester Due to the client's Rural location access to your own transport is essentialSalary: £39,000 annually, plus a comprehensive benefits packageWorking Hours: 7am to 5pm, Monday through Friday Are you keen to work in IT support career in a warehousing and distribution environment? Looking to make a impact by resolving technical issues and enhancing IT operations? Would an internal IT Support role appeal? Where you can take full ownership, shaping the future of our IT operations? We are looking for an experienced 2nd Line Support Engineer to join this internal team. We are not just looking for someone with the right skills; we are looking for a team member who is enthusiastic about driving IT excellence across our site. If you have a proven track record in IT support within dynamic environments like warehousing, distribution, or manufacturing, and are passionate about leveraging technology to solve problems, you might be the perfect fit for our team. Key Responsibilities: Mentoring the 1st line technician and aiding their professional development. Resolve IT issues promptly, coordinating with our MSP Partner for complex challenges. Manage technical support for hardware issues for both onsite and remote employees. Procurement and management of new hardware, maintaining system performance and security. Assist with the management and maintenance of the company's network infrastructure, including routers, switches, firewalls, and other networking devices. Whilst ensuring our network is fully optimised. Assist in IT projects from concept to completion, ensuring successful implementation of new technologies. Collaborate across departments to understand and support their IT needs effectively. Maintain an inventory of IT equipment, software, and licences. Out Of Hours cover will be required as part of the role. Essential Skills and Experience: Experience as a 2nd Line Engineer, ideally within warehousing, distribution, or manufacturing settings. High energy and enthusiasm for providing support across a large, technologically diverse site. Proficiency in supporting label printers and a strong grasp of computer hardware, software, and networking principles. Familiarity with Azure / Cloud hosting and Microsoft licensing. Understanding of network topology, with skills in network cabling termination and installation. Experience with WatchGuard, Ubiquiti, Aruba solutions is advantageous. Excellent problem-solving and troubleshooting abilities, with a knack for quick and effective issue resolution. Strong communication and interpersonal skills, capable of demystifying technical concepts for non-technical stakeholders. Build & maintain strong relationships with staff, MSP & ERP providers. A continuous desire to learn and improve your technical knowledge and skills. What We Offer: A competitive salary of £39,000, reflecting your experience and skill set. A benefits package that includes holiday allowance, potential bonuses, overtime opportunities and: Free apples and pears Free on-site parking Annual Bonus Fortnightly pay
Apr 27, 2024
Full time
2nd Line Support Engineer Location: Rochester Due to the client's Rural location access to your own transport is essentialSalary: £39,000 annually, plus a comprehensive benefits packageWorking Hours: 7am to 5pm, Monday through Friday Are you keen to work in IT support career in a warehousing and distribution environment? Looking to make a impact by resolving technical issues and enhancing IT operations? Would an internal IT Support role appeal? Where you can take full ownership, shaping the future of our IT operations? We are looking for an experienced 2nd Line Support Engineer to join this internal team. We are not just looking for someone with the right skills; we are looking for a team member who is enthusiastic about driving IT excellence across our site. If you have a proven track record in IT support within dynamic environments like warehousing, distribution, or manufacturing, and are passionate about leveraging technology to solve problems, you might be the perfect fit for our team. Key Responsibilities: Mentoring the 1st line technician and aiding their professional development. Resolve IT issues promptly, coordinating with our MSP Partner for complex challenges. Manage technical support for hardware issues for both onsite and remote employees. Procurement and management of new hardware, maintaining system performance and security. Assist with the management and maintenance of the company's network infrastructure, including routers, switches, firewalls, and other networking devices. Whilst ensuring our network is fully optimised. Assist in IT projects from concept to completion, ensuring successful implementation of new technologies. Collaborate across departments to understand and support their IT needs effectively. Maintain an inventory of IT equipment, software, and licences. Out Of Hours cover will be required as part of the role. Essential Skills and Experience: Experience as a 2nd Line Engineer, ideally within warehousing, distribution, or manufacturing settings. High energy and enthusiasm for providing support across a large, technologically diverse site. Proficiency in supporting label printers and a strong grasp of computer hardware, software, and networking principles. Familiarity with Azure / Cloud hosting and Microsoft licensing. Understanding of network topology, with skills in network cabling termination and installation. Experience with WatchGuard, Ubiquiti, Aruba solutions is advantageous. Excellent problem-solving and troubleshooting abilities, with a knack for quick and effective issue resolution. Strong communication and interpersonal skills, capable of demystifying technical concepts for non-technical stakeholders. Build & maintain strong relationships with staff, MSP & ERP providers. A continuous desire to learn and improve your technical knowledge and skills. What We Offer: A competitive salary of £39,000, reflecting your experience and skill set. A benefits package that includes holiday allowance, potential bonuses, overtime opportunities and: Free apples and pears Free on-site parking Annual Bonus Fortnightly pay
Infrastructure Specialist Akkodis are currently working in partnership with a leading professional services provider to recruit an Infrastructure Specialist to join their global IT team. The Role As an Infrastructure Specialist you will work within the infrastructure team and help develop, maintain and support a global IT Infrastructure supporting 9,000+ staff across 100+ locations. As an Infrastructure Specialist you will have the opportunity to proactively improve, optimise, converge, and develop the infrastructure with future capacity in mind, managing multiple projects and responsibilities. You will provide advice and guidance on maintaining the cloud, server, network and security environments, to plan and instigate hardware and software upgrades as required, and to ensure that planned processes have been completed satisfactorily. The Responsibilities Monitor, support and maintain the global on-premise and cloud infrastructures. Manage the ongoing global migration from on-premise IT infrastructure into a cloud managed environment. Develop, manage, and implement infrastructure projects to deliver business wide initiatives. Respond to 2nd / 3rd line Help Desk calls and manage such items through to resolution and other regular support activities and provide technical cover and mentoring. Perform regular preventative maintenance checks, check logs and servers to ensure they are properly patched and implement corrective actions to resolve any issues. Manage the security and integrity of data and IT systems. Educating staff on good working practices. Management of external suppliers and support agencies for the ongoing support and maintenance of the global infrastructure environment. Take ownership to ensure that all work and changes are performed in such a way as to minimise all disruption to existing business use. Be proactive in designing and documenting infrastructure processes, procedures, and standards and to maintain or prepare system and software documentation as directed. Work with the Global IT team and collaborate on any global initiatives and rollouts. Manage the technical aspects of office moves and changes. Testing and rolling out updates to software with a particular emphasis on security updates. Ensuring that adequate backups of data are kept both on and off site and that backup and restore processes are regularly tested. The Requirements Enterprise working knowledge and support of the Microsoft 365 environment and Admin centre (Microsoft cloud technologies, M365, AzureAD, Defender ATP, EndPoint Manager, OneDrive, etc). Excellent understanding of Microsoft Technologies, Windows Servers (2012, 2016 & 2019) Active Directory and Group Policies. Comprehensive Experience with VMWare, vCentre, & ESXi. Good understanding of Storage, SAN, NAS & Backup Technologies. All round IT infrastructure specialist with at extensive hands-on experience. If you are looking for an exciting new challenge to join a leading global service provider, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Apr 26, 2024
Full time
Infrastructure Specialist Akkodis are currently working in partnership with a leading professional services provider to recruit an Infrastructure Specialist to join their global IT team. The Role As an Infrastructure Specialist you will work within the infrastructure team and help develop, maintain and support a global IT Infrastructure supporting 9,000+ staff across 100+ locations. As an Infrastructure Specialist you will have the opportunity to proactively improve, optimise, converge, and develop the infrastructure with future capacity in mind, managing multiple projects and responsibilities. You will provide advice and guidance on maintaining the cloud, server, network and security environments, to plan and instigate hardware and software upgrades as required, and to ensure that planned processes have been completed satisfactorily. The Responsibilities Monitor, support and maintain the global on-premise and cloud infrastructures. Manage the ongoing global migration from on-premise IT infrastructure into a cloud managed environment. Develop, manage, and implement infrastructure projects to deliver business wide initiatives. Respond to 2nd / 3rd line Help Desk calls and manage such items through to resolution and other regular support activities and provide technical cover and mentoring. Perform regular preventative maintenance checks, check logs and servers to ensure they are properly patched and implement corrective actions to resolve any issues. Manage the security and integrity of data and IT systems. Educating staff on good working practices. Management of external suppliers and support agencies for the ongoing support and maintenance of the global infrastructure environment. Take ownership to ensure that all work and changes are performed in such a way as to minimise all disruption to existing business use. Be proactive in designing and documenting infrastructure processes, procedures, and standards and to maintain or prepare system and software documentation as directed. Work with the Global IT team and collaborate on any global initiatives and rollouts. Manage the technical aspects of office moves and changes. Testing and rolling out updates to software with a particular emphasis on security updates. Ensuring that adequate backups of data are kept both on and off site and that backup and restore processes are regularly tested. The Requirements Enterprise working knowledge and support of the Microsoft 365 environment and Admin centre (Microsoft cloud technologies, M365, AzureAD, Defender ATP, EndPoint Manager, OneDrive, etc). Excellent understanding of Microsoft Technologies, Windows Servers (2012, 2016 & 2019) Active Directory and Group Policies. Comprehensive Experience with VMWare, vCentre, & ESXi. Good understanding of Storage, SAN, NAS & Backup Technologies. All round IT infrastructure specialist with at extensive hands-on experience. If you are looking for an exciting new challenge to join a leading global service provider, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Infrastructure Specialist Akkodis are currently working in partnership with a leading professional services provider to recruit an Infrastructure Specialist to join their global IT team. The Role As an Infrastructure Specialist you will work within the infrastructure team and help develop, maintain and support a global IT Infrastructure supporting 9,000+ staff across 100+ locations. As an Infrastructure Specialist you will have the opportunity to proactively improve, optimise, converge, and develop the infrastructure with future capacity in mind, managing multiple projects and responsibilities. You will provide advice and guidance on maintaining the cloud, server, network and security environments, to plan and instigate hardware and software upgrades as required, and to ensure that planned processes have been completed satisfactorily. The Responsibilities Monitor, support and maintain the global on-premise and cloud infrastructures. Manage the ongoing global migration from on-premise IT infrastructure into a cloud managed environment. Develop, manage, and implement infrastructure projects to deliver business wide initiatives. Respond to 2nd/3rd line Help Desk calls and manage such items through to resolution and other regular support activities and provide technical cover and mentoring. Perform regular preventative maintenance checks, check logs and Servers to ensure they are properly patched and implement corrective actions to resolve any issues. Manage the security and integrity of data and IT systems. Educating staff on good working practices. Management of external suppliers and support agencies for the ongoing support and maintenance of the global infrastructure environment. Take ownership to ensure that all work and changes are performed in such a way as to minimise all disruption to existing business use. Be proactive in designing and documenting infrastructure processes, procedures, and standards and to maintain or prepare system and software documentation as directed. Work with the Global IT team and collaborate on any global initiatives and rollouts. Manage the technical aspects of office moves and changes. Testing and rolling out updates to software with a particular emphasis on security updates. Ensuring that adequate backups of data are kept both on and off site and that backup and restore processes are regularly tested. The Requirements Enterprise working knowledge and support of the Microsoft 365 environment and Admin centre (Microsoft cloud technologies, M365, AzureAD, Defender ATP, EndPoint Manager, OneDrive, etc). Excellent understanding of Microsoft Technologies, Windows Servers (2012, 2016 & 2019) Active Directory and Group Policies. Comprehensive Experience with VMWare, vCentre, & ESXi. Good understanding of Storage, SAN, NAS & Backup Technologies. All round IT infrastructure specialist with at extensive hands-on experience. If you are looking for an exciting new challenge to join a leading global service provider, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Apr 26, 2024
Full time
Infrastructure Specialist Akkodis are currently working in partnership with a leading professional services provider to recruit an Infrastructure Specialist to join their global IT team. The Role As an Infrastructure Specialist you will work within the infrastructure team and help develop, maintain and support a global IT Infrastructure supporting 9,000+ staff across 100+ locations. As an Infrastructure Specialist you will have the opportunity to proactively improve, optimise, converge, and develop the infrastructure with future capacity in mind, managing multiple projects and responsibilities. You will provide advice and guidance on maintaining the cloud, server, network and security environments, to plan and instigate hardware and software upgrades as required, and to ensure that planned processes have been completed satisfactorily. The Responsibilities Monitor, support and maintain the global on-premise and cloud infrastructures. Manage the ongoing global migration from on-premise IT infrastructure into a cloud managed environment. Develop, manage, and implement infrastructure projects to deliver business wide initiatives. Respond to 2nd/3rd line Help Desk calls and manage such items through to resolution and other regular support activities and provide technical cover and mentoring. Perform regular preventative maintenance checks, check logs and Servers to ensure they are properly patched and implement corrective actions to resolve any issues. Manage the security and integrity of data and IT systems. Educating staff on good working practices. Management of external suppliers and support agencies for the ongoing support and maintenance of the global infrastructure environment. Take ownership to ensure that all work and changes are performed in such a way as to minimise all disruption to existing business use. Be proactive in designing and documenting infrastructure processes, procedures, and standards and to maintain or prepare system and software documentation as directed. Work with the Global IT team and collaborate on any global initiatives and rollouts. Manage the technical aspects of office moves and changes. Testing and rolling out updates to software with a particular emphasis on security updates. Ensuring that adequate backups of data are kept both on and off site and that backup and restore processes are regularly tested. The Requirements Enterprise working knowledge and support of the Microsoft 365 environment and Admin centre (Microsoft cloud technologies, M365, AzureAD, Defender ATP, EndPoint Manager, OneDrive, etc). Excellent understanding of Microsoft Technologies, Windows Servers (2012, 2016 & 2019) Active Directory and Group Policies. Comprehensive Experience with VMWare, vCentre, & ESXi. Good understanding of Storage, SAN, NAS & Backup Technologies. All round IT infrastructure specialist with at extensive hands-on experience. If you are looking for an exciting new challenge to join a leading global service provider, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Support Developer (C++ Python SQL) London / WFH to £120k Are you a technologist who enjoys problem solving? You could be progressing your career working on complex, real-time systems at a global Systematic Trading firm, with significant bonus earning potential. As a Support Developer you'll provide 2nd and 3rd support on highly complex quantitative trading systems, real-time analytics and research infrastructure. You'll collaborate across multiple teams to troubleshoot and resolve issues, provide system monitoring, develop new tools and features in Python and C++, handle configuration and change management and provide onboarding assistance. Location / WFH: You'll join a highly talented team in the London office three days a week with flexibility to work from home the other two days. Requirements: You have strong technical support or software engineering experience You have experience with co-located, low latency trading systems You're fluent with C++, Python and SQL You have advanced analysis and problem solving abilities You have a good understanding of the full software development lifecycle including production deployment Ideally you will have experience with cloud based services (AWS, Azure, GCP) You are degree educated, Computer Science or similar discipline from a top tier university Salary & benefits: As a Support Developer you will earn a competitive salary (to £120k) plus significant bonus and benefits package. Apply now to find out more about this Support Developer (C++ Python SQL Trading) opportunity. At Client Server we believe in a diverse workplace that allows people to play to their strengths and continually learn. We're an equal opportunities employer whose people come from all walks of life and will never discriminate based on race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The clients we work with share our values.
Apr 26, 2024
Full time
Support Developer (C++ Python SQL) London / WFH to £120k Are you a technologist who enjoys problem solving? You could be progressing your career working on complex, real-time systems at a global Systematic Trading firm, with significant bonus earning potential. As a Support Developer you'll provide 2nd and 3rd support on highly complex quantitative trading systems, real-time analytics and research infrastructure. You'll collaborate across multiple teams to troubleshoot and resolve issues, provide system monitoring, develop new tools and features in Python and C++, handle configuration and change management and provide onboarding assistance. Location / WFH: You'll join a highly talented team in the London office three days a week with flexibility to work from home the other two days. Requirements: You have strong technical support or software engineering experience You have experience with co-located, low latency trading systems You're fluent with C++, Python and SQL You have advanced analysis and problem solving abilities You have a good understanding of the full software development lifecycle including production deployment Ideally you will have experience with cloud based services (AWS, Azure, GCP) You are degree educated, Computer Science or similar discipline from a top tier university Salary & benefits: As a Support Developer you will earn a competitive salary (to £120k) plus significant bonus and benefits package. Apply now to find out more about this Support Developer (C++ Python SQL Trading) opportunity. At Client Server we believe in a diverse workplace that allows people to play to their strengths and continually learn. We're an equal opportunities employer whose people come from all walks of life and will never discriminate based on race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The clients we work with share our values.
Infrastructure Specialist Akkodis are currently working in partnership with a leading professional services provider to recruit an Infrastructure Specialist to join their global IT team. The Role As an Infrastructure Specialist you will work within the infrastructure team and help develop, maintain and support a global IT Infrastructure supporting 9,000+ staff across 100+ locations. As an Infrastructure Specialist you will have the opportunity to proactively improve, optimise, converge, and develop the infrastructure with future capacity in mind, managing multiple projects and responsibilities. You will provide advice and guidance on maintaining the cloud, server, network and security environments, to plan and instigate hardware and software upgrades as required, and to ensure that planned processes have been completed satisfactorily. The Responsibilities Monitor, support and maintain the global on-premise and cloud infrastructures. Manage the ongoing global migration from on-premise IT infrastructure into a cloud managed environment. Develop, manage, and implement infrastructure projects to deliver business wide initiatives. Respond to 2nd / 3rd line Help Desk calls and manage such items through to resolution and other regular support activities and provide technical cover and mentoring. Perform regular preventative maintenance checks, check logs and servers to ensure they are properly patched and implement corrective actions to resolve any issues. Manage the security and integrity of data and IT systems. Educating staff on good working practices. Management of external suppliers and support agencies for the ongoing support and maintenance of the global infrastructure environment. Take ownership to ensure that all work and changes are performed in such a way as to minimise all disruption to existing business use. Be proactive in designing and documenting infrastructure processes, procedures, and standards and to maintain or prepare system and software documentation as directed. Work with the Global IT team and collaborate on any global initiatives and rollouts. Manage the technical aspects of office moves and changes. Testing and rolling out updates to software with a particular emphasis on security updates. Ensuring that adequate backups of data are kept both on and off site and that backup and restore processes are regularly tested. The Requirements Enterprise working knowledge and support of the Microsoft 365 environment and Admin centre (Microsoft cloud technologies, M365, AzureAD, Defender ATP, EndPoint Manager, OneDrive, etc). Excellent understanding of Microsoft Technologies, Windows Servers (2012, 2016 & 2019) Active Directory and Group Policies. Comprehensive Experience with VMWare, vCentre, & ESXi. Good understanding of Storage, SAN, NAS & Backup Technologies. All round IT infrastructure specialist with at extensive hands-on experience. If you are looking for an exciting new challenge to join a leading global service provider, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Apr 26, 2024
Full time
Infrastructure Specialist Akkodis are currently working in partnership with a leading professional services provider to recruit an Infrastructure Specialist to join their global IT team. The Role As an Infrastructure Specialist you will work within the infrastructure team and help develop, maintain and support a global IT Infrastructure supporting 9,000+ staff across 100+ locations. As an Infrastructure Specialist you will have the opportunity to proactively improve, optimise, converge, and develop the infrastructure with future capacity in mind, managing multiple projects and responsibilities. You will provide advice and guidance on maintaining the cloud, server, network and security environments, to plan and instigate hardware and software upgrades as required, and to ensure that planned processes have been completed satisfactorily. The Responsibilities Monitor, support and maintain the global on-premise and cloud infrastructures. Manage the ongoing global migration from on-premise IT infrastructure into a cloud managed environment. Develop, manage, and implement infrastructure projects to deliver business wide initiatives. Respond to 2nd / 3rd line Help Desk calls and manage such items through to resolution and other regular support activities and provide technical cover and mentoring. Perform regular preventative maintenance checks, check logs and servers to ensure they are properly patched and implement corrective actions to resolve any issues. Manage the security and integrity of data and IT systems. Educating staff on good working practices. Management of external suppliers and support agencies for the ongoing support and maintenance of the global infrastructure environment. Take ownership to ensure that all work and changes are performed in such a way as to minimise all disruption to existing business use. Be proactive in designing and documenting infrastructure processes, procedures, and standards and to maintain or prepare system and software documentation as directed. Work with the Global IT team and collaborate on any global initiatives and rollouts. Manage the technical aspects of office moves and changes. Testing and rolling out updates to software with a particular emphasis on security updates. Ensuring that adequate backups of data are kept both on and off site and that backup and restore processes are regularly tested. The Requirements Enterprise working knowledge and support of the Microsoft 365 environment and Admin centre (Microsoft cloud technologies, M365, AzureAD, Defender ATP, EndPoint Manager, OneDrive, etc). Excellent understanding of Microsoft Technologies, Windows Servers (2012, 2016 & 2019) Active Directory and Group Policies. Comprehensive Experience with VMWare, vCentre, & ESXi. Good understanding of Storage, SAN, NAS & Backup Technologies. All round IT infrastructure specialist with at extensive hands-on experience. If you are looking for an exciting new challenge to join a leading global service provider, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Role: 2nd Line Engineer Location: Coventry Salary: 35,000 Interviewing Immediately! I'm sure every job advert you read is a "great opportunity" with a "leading company". I will spare you the paragraphs of jargon and cut straight to the point in a few bullet points below: Small, friendly and close-knit IT Team (sub 20 heads), split over Support & Projects Organic approach to learning and development Build strong and lasting relationships users and senior management to become the go to Infrastructure employee Large focus on project work, currently in Cloud implementation / firewall management / Infrastructure Security / Large office move Opportunity to grow as leader Sound good? See the tech stack below: Windows OS/desktop Windows Server Azure & Cloud - Including AZ104 Certification Hyper-V Firewalls Cisco Networks Office 365 / Hybrid migrations Active Directory Does this role and technical requirements fit with your experience and aspirations? - Hit apply to find out more. You can also send your CV directly to my email ( Thomas com ) If you feel this role is a little senior for your experience, hit apply anyway - these guys are looking for a 2nd - 3rd liner to join the team too! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 26, 2024
Full time
Role: 2nd Line Engineer Location: Coventry Salary: 35,000 Interviewing Immediately! I'm sure every job advert you read is a "great opportunity" with a "leading company". I will spare you the paragraphs of jargon and cut straight to the point in a few bullet points below: Small, friendly and close-knit IT Team (sub 20 heads), split over Support & Projects Organic approach to learning and development Build strong and lasting relationships users and senior management to become the go to Infrastructure employee Large focus on project work, currently in Cloud implementation / firewall management / Infrastructure Security / Large office move Opportunity to grow as leader Sound good? See the tech stack below: Windows OS/desktop Windows Server Azure & Cloud - Including AZ104 Certification Hyper-V Firewalls Cisco Networks Office 365 / Hybrid migrations Active Directory Does this role and technical requirements fit with your experience and aspirations? - Hit apply to find out more. You can also send your CV directly to my email ( Thomas com ) If you feel this role is a little senior for your experience, hit apply anyway - these guys are looking for a 2nd - 3rd liner to join the team too! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Varied is the best way to describe this role! If you are in IT Support, maybe working as a IT Systems Analyst or in 2nd Line Support / Desktop Support and are looking to be involved with lots of technology AND the odd project, you will love this role. The company are great, too. Operating within a sector that is growing rapidly and with great links to the local community, this global company are innovative and contributing to making the world a better place. Whatever your career progression goals are, progressing technically, into management or other roles are all possible over time. Even relocation to other global offices in mainland Europe or America could be possible! As the digital workplace analyst, you will help deliver IT support services to the business. This could be 1st line or 2nd line support within a Windows environment, deploy laptop / desktop and mobile devices, installation, configuration, support and troubleshooting of Windows platforms, Office 365, terminal services, Active Directory and Citrix. This role would suit someone with a varied technical background. Not necessarily in depth across all areas but certainly a good background with 1st and 2nd line support and ideally within a Windows desktop and Windows server / microsoft server IT infrastructure environment. Exposure to networking or Cisco IOS such as routing or port definition, audio visual and cyber security would be desirable. Not only will you have good technical skills but also excellent customer service and end user experience we are looking for people who not only want to progress their IT career (lots of opportunity) but who have a real passion for IT, a keen and eager attitude, desire to learn and develop and importantly a genuine wish to help and therefore provide the best possible service through IT, delivering a fantastic customer experience. We are looking for someone who has either taken their first AWS exam or is working towards it or alternatively someone who is keen to develop in the field of AWS as an excellent programme of AWS training will be provided! Duties and skills required will be varied and so you must be adaptable, they could include Design and rollout of desktop/ laptop builds latest Wintel OS Service Desk requests 1st Line, 2nd Line Technical Support / Desktop support Cisco IOS tasks e.g. VLAN, static routing advantageous Cloud Services (AWS) Firewall management skills would be an advantage ITIL Have a keen sense of service with excellent communications skills Based onsite in Cheshire. We also offer up to £500 for every successful referral, if you know someone who matches this skill set please let us know. Tilt Recruitment are specialists in IT Recruitment. We work hard to find our candidates their perfect roles within fantastic organisations across the UK. If this role isn t right for you, please still get in touch with us as we may have other roles which may suit you better. Follow us on LinkedIn, Twitter and Facebook. Tilt Recruitment is acting as an Employment Agency in relation to this vacancy.
Apr 26, 2024
Full time
Varied is the best way to describe this role! If you are in IT Support, maybe working as a IT Systems Analyst or in 2nd Line Support / Desktop Support and are looking to be involved with lots of technology AND the odd project, you will love this role. The company are great, too. Operating within a sector that is growing rapidly and with great links to the local community, this global company are innovative and contributing to making the world a better place. Whatever your career progression goals are, progressing technically, into management or other roles are all possible over time. Even relocation to other global offices in mainland Europe or America could be possible! As the digital workplace analyst, you will help deliver IT support services to the business. This could be 1st line or 2nd line support within a Windows environment, deploy laptop / desktop and mobile devices, installation, configuration, support and troubleshooting of Windows platforms, Office 365, terminal services, Active Directory and Citrix. This role would suit someone with a varied technical background. Not necessarily in depth across all areas but certainly a good background with 1st and 2nd line support and ideally within a Windows desktop and Windows server / microsoft server IT infrastructure environment. Exposure to networking or Cisco IOS such as routing or port definition, audio visual and cyber security would be desirable. Not only will you have good technical skills but also excellent customer service and end user experience we are looking for people who not only want to progress their IT career (lots of opportunity) but who have a real passion for IT, a keen and eager attitude, desire to learn and develop and importantly a genuine wish to help and therefore provide the best possible service through IT, delivering a fantastic customer experience. We are looking for someone who has either taken their first AWS exam or is working towards it or alternatively someone who is keen to develop in the field of AWS as an excellent programme of AWS training will be provided! Duties and skills required will be varied and so you must be adaptable, they could include Design and rollout of desktop/ laptop builds latest Wintel OS Service Desk requests 1st Line, 2nd Line Technical Support / Desktop support Cisco IOS tasks e.g. VLAN, static routing advantageous Cloud Services (AWS) Firewall management skills would be an advantage ITIL Have a keen sense of service with excellent communications skills Based onsite in Cheshire. We also offer up to £500 for every successful referral, if you know someone who matches this skill set please let us know. Tilt Recruitment are specialists in IT Recruitment. We work hard to find our candidates their perfect roles within fantastic organisations across the UK. If this role isn t right for you, please still get in touch with us as we may have other roles which may suit you better. Follow us on LinkedIn, Twitter and Facebook. Tilt Recruitment is acting as an Employment Agency in relation to this vacancy.
Azure Support Engineer - Managed Services Provider Join a leading Managed Services Provider (MSP) as an Azure Support Engineer and become an integral part of their dedicated team. Our client specializes in delivering cutting-edge cloud solutions and managed services to businesses, with a focus on Azure environments. This is an exciting opportunity for experienced professionals seeking to advance their careers in a dynamic and fast-paced environment. As an Azure Support Engineer, you will provide essential 3rd Line Support to clients utilizing Azure cloud services. Drawing on your expertise in Azure technologies, you will resolve complex issues, optimize performance, and deliver exceptional support to ensure client satisfaction. This role offers exposure to diverse client environments and opportunities for professional growth within the MSP space. Key Responsibilities: Provide advanced technical support for Azure cloud environments, addressing infrastructure, networking, security, and application-related issues. Diagnose and troubleshoot escalated incidents, ensuring timely resolution and adherence to service level agreements (SLAs). Serve as a trusted advisor to clients, offering expert guidance on Azure best practices, optimization strategies, and cost management. Build and maintain strong client relationships through clear communication, proactive support, and client-focused solutions. Manage and prioritize incoming support tickets, ensuring efficient resolution and effective communication with clients and internal teams. Document incidents, resolutions, and best practices to contribute to knowledge management and continuous service improvement. Collaborate with internal teams, including Azure architects, DevOps engineers, and project managers, to address client needs and deliver innovative solutions. Participate in cross-functional projects and initiatives to enhance service delivery and client satisfaction. Experience required: Experience in providing 2nd / 3rd Line support within an MSP environment. Strong proficiency in Azure cloud technologies and services, with hands-on experience in deployment, configuration, and troubleshooting. AZ-900: Microsoft Azure Fundamentals certification. AZ-104: Microsoft Azure Administrator certification. Experience/knowledge of DevOps tools and methodologies would be highly beneficial (Terraform, Bicep, AKS) Excellent problem-solving skills and attention to detail. Effective communication and customer service skills. Remote, however ideally would be able to commute/visit Manchester based office when required. Paying up to 45k basic + On-call.
Apr 26, 2024
Full time
Azure Support Engineer - Managed Services Provider Join a leading Managed Services Provider (MSP) as an Azure Support Engineer and become an integral part of their dedicated team. Our client specializes in delivering cutting-edge cloud solutions and managed services to businesses, with a focus on Azure environments. This is an exciting opportunity for experienced professionals seeking to advance their careers in a dynamic and fast-paced environment. As an Azure Support Engineer, you will provide essential 3rd Line Support to clients utilizing Azure cloud services. Drawing on your expertise in Azure technologies, you will resolve complex issues, optimize performance, and deliver exceptional support to ensure client satisfaction. This role offers exposure to diverse client environments and opportunities for professional growth within the MSP space. Key Responsibilities: Provide advanced technical support for Azure cloud environments, addressing infrastructure, networking, security, and application-related issues. Diagnose and troubleshoot escalated incidents, ensuring timely resolution and adherence to service level agreements (SLAs). Serve as a trusted advisor to clients, offering expert guidance on Azure best practices, optimization strategies, and cost management. Build and maintain strong client relationships through clear communication, proactive support, and client-focused solutions. Manage and prioritize incoming support tickets, ensuring efficient resolution and effective communication with clients and internal teams. Document incidents, resolutions, and best practices to contribute to knowledge management and continuous service improvement. Collaborate with internal teams, including Azure architects, DevOps engineers, and project managers, to address client needs and deliver innovative solutions. Participate in cross-functional projects and initiatives to enhance service delivery and client satisfaction. Experience required: Experience in providing 2nd / 3rd Line support within an MSP environment. Strong proficiency in Azure cloud technologies and services, with hands-on experience in deployment, configuration, and troubleshooting. AZ-900: Microsoft Azure Fundamentals certification. AZ-104: Microsoft Azure Administrator certification. Experience/knowledge of DevOps tools and methodologies would be highly beneficial (Terraform, Bicep, AKS) Excellent problem-solving skills and attention to detail. Effective communication and customer service skills. Remote, however ideally would be able to commute/visit Manchester based office when required. Paying up to 45k basic + On-call.
2nd Line Support Engineer My client, a specialist communications and managed service provider, are currently looking for a 2nd Line Support Engineer to join their growing team! As a 2nd Line Support Technician, you will be responsible for the ongoing support and maintenance of their clients' IT, telephony, and connection infrastructure. You will be responsible for providing technical assistance to end users, resolving complicated issues, and improving the overall efficiency of their support service. The role is primarily desk-based and provides remote support; however, it will also include occasional trips to customers' premises. This post is suitable for a driven and ambitious IT professional looking to advance their career. Location: Northampton Salary: Up to 35,000 DOE Key responsibilities: Provide second-line technical help to end users, resolving hardware and software issues quickly and efficiently. Diagnose and resolve escalated IT incidents, interacting with the first-line support, additional support teams, and vendors as necessary. Install, set up, and maintain computer hardware, software, and peripherals. Install system upgrades and patches to ensure the security and stability of clients' IT environments. Manage and resolve network issues such as connectivity problems, access point failures, and configuration mistakes. Manage the proactive services in partnership with the Head of Technology, with an emphasis on the development of warning and alerting systems for both standard and custom solutions. Use tools to provide clear technical reporting and devise strategies for addressing trends and resolving recurring difficulties. Manage and resolve phone difficulties, such as VolP systems and connectivity. Assist in user training for end users and on-the-job with 1st line support colleagues. Skills: Proficient in resolving cloud, hardware, software, and network issues. Strong understanding of Microsoft operating systems. Experience with Active Directory, Group Policy, and other network administration responsibilities. Experience using VolP telephony systems. Familiarity with all Microsoft products, including Premium SKUs, Azure, and Endpoint Manager, is preferred. Benefits: 22 days holiday (extra day leave on your Birthday!) NHS Healthcare Top Up Cash Plan (money back on everyday medical expenses Death in Service Discount scheme on entertainment/shopping/leisure activities If you are looking for a new position in a professional, but fun, environment, then please apply today! Key words: 2nd Line, Second Line, IT Support, Support Engineer, IT Analyst, Service Desk, Support Desk, Helpdesk, Help Desk, IT Engineer, Escalations, Senior Support Locations: Northamptonshire, Northampton, Wellingborough, Kettering, Rushden, Milton Keynes, Cranfield, Rugby, Bletchley, Corby, Bedford, Banbury, Wigston, Leighton Buzzard, Eaton Socon, Bicester, Royal Leamington Spa
Apr 26, 2024
Full time
2nd Line Support Engineer My client, a specialist communications and managed service provider, are currently looking for a 2nd Line Support Engineer to join their growing team! As a 2nd Line Support Technician, you will be responsible for the ongoing support and maintenance of their clients' IT, telephony, and connection infrastructure. You will be responsible for providing technical assistance to end users, resolving complicated issues, and improving the overall efficiency of their support service. The role is primarily desk-based and provides remote support; however, it will also include occasional trips to customers' premises. This post is suitable for a driven and ambitious IT professional looking to advance their career. Location: Northampton Salary: Up to 35,000 DOE Key responsibilities: Provide second-line technical help to end users, resolving hardware and software issues quickly and efficiently. Diagnose and resolve escalated IT incidents, interacting with the first-line support, additional support teams, and vendors as necessary. Install, set up, and maintain computer hardware, software, and peripherals. Install system upgrades and patches to ensure the security and stability of clients' IT environments. Manage and resolve network issues such as connectivity problems, access point failures, and configuration mistakes. Manage the proactive services in partnership with the Head of Technology, with an emphasis on the development of warning and alerting systems for both standard and custom solutions. Use tools to provide clear technical reporting and devise strategies for addressing trends and resolving recurring difficulties. Manage and resolve phone difficulties, such as VolP systems and connectivity. Assist in user training for end users and on-the-job with 1st line support colleagues. Skills: Proficient in resolving cloud, hardware, software, and network issues. Strong understanding of Microsoft operating systems. Experience with Active Directory, Group Policy, and other network administration responsibilities. Experience using VolP telephony systems. Familiarity with all Microsoft products, including Premium SKUs, Azure, and Endpoint Manager, is preferred. Benefits: 22 days holiday (extra day leave on your Birthday!) NHS Healthcare Top Up Cash Plan (money back on everyday medical expenses Death in Service Discount scheme on entertainment/shopping/leisure activities If you are looking for a new position in a professional, but fun, environment, then please apply today! Key words: 2nd Line, Second Line, IT Support, Support Engineer, IT Analyst, Service Desk, Support Desk, Helpdesk, Help Desk, IT Engineer, Escalations, Senior Support Locations: Northamptonshire, Northampton, Wellingborough, Kettering, Rushden, Milton Keynes, Cranfield, Rugby, Bletchley, Corby, Bedford, Banbury, Wigston, Leighton Buzzard, Eaton Socon, Bicester, Royal Leamington Spa
3rd Line MSP Engineer Role: IT Project Engineer Location: Leeds Salary: 30K- 45K (DOE) Interviewing Immediately - Apply Now Are you looking for a new job role in a very accessible area in Leeds, with great opportunities and room to develop? This award-winning IT company have been providing expert IT solutions in the market for a number of years. Now, they are looking for a new 3rd Line Engineer to deal with their installations, migrations, configurations and ongoing support of computers, networks, servers, cloud environments, hardware and software both remotely and on-site for a large range of reputable clients. You will also be used an escalation point for the 2nd Line Engineers in addition to site visits and project work. This company offers plenty of training and can guarantee the progression you deserve. With one of the best benefits packages around, and a quality-oriented approach, this could well be the perfect fit you've been searching for. We are looking for someone with the following skills: Office365 - inc migrations SharePoint Migrations DNS / DHCP / TCP/IP Windows Server - 2019 Windows 7/8/10 Cloud Solutions VMWare & Hyper-V Installations / Clustering Networking Routers & Switches - L2 & L3 MSP experience This role would be suitable for: Helpdesk Support, 3rd Line, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 26, 2024
Full time
3rd Line MSP Engineer Role: IT Project Engineer Location: Leeds Salary: 30K- 45K (DOE) Interviewing Immediately - Apply Now Are you looking for a new job role in a very accessible area in Leeds, with great opportunities and room to develop? This award-winning IT company have been providing expert IT solutions in the market for a number of years. Now, they are looking for a new 3rd Line Engineer to deal with their installations, migrations, configurations and ongoing support of computers, networks, servers, cloud environments, hardware and software both remotely and on-site for a large range of reputable clients. You will also be used an escalation point for the 2nd Line Engineers in addition to site visits and project work. This company offers plenty of training and can guarantee the progression you deserve. With one of the best benefits packages around, and a quality-oriented approach, this could well be the perfect fit you've been searching for. We are looking for someone with the following skills: Office365 - inc migrations SharePoint Migrations DNS / DHCP / TCP/IP Windows Server - 2019 Windows 7/8/10 Cloud Solutions VMWare & Hyper-V Installations / Clustering Networking Routers & Switches - L2 & L3 MSP experience This role would be suitable for: Helpdesk Support, 3rd Line, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Role: 2nd Line Engineer Location: St Leonards-On-Sea Salary: 28k-35K Summary: We are looking for a capable Technical Engineer (2nd line level) with proven history supporting and maintaining on premise and cloud environments, experience working for an MSP implementing and administering Microsoft Azure, Microsoft 365 suite, Hyper-V & Telecoms systems. Role: Provide technical support for a wide variety of current and new technologies for a range of SMB and Enterprise clients. Provide technical guidance and resolve issues within SLA guidelines. Assist with managing company internal IT systems. Work closely with Sales Account Managers and clients to develop proposals that are technically ratified. Assist with IT project implementations, from planning and design, through to completion. Accurately record all support calls in our ticket management system Proactively monitor support queues and respond in a timely way Maintain all internal performance targets Carry out scheduled maintenance and updates on client environments Always follow a best practice approach to cyber and network security Maintain a polite and professional approach at all times Liaise with third party vendors to resolve customer issues where necessary Prepare hardware prior to delivery including deploying OS image, Microsoft 365, security application Assist with onsite client deployments Visit client sites to conclude escalated helpdesk support cases Skills: Microsoft technologies: 365, Azure, Windows, AD, Server OS Cyber security: firewalls, web filters, advanced protection and recovery Networking: Configuring, maintaining & troubleshooting Cloud technologies: 365, Azure, SharePoint, OneDrive Configuring & maintaining devices with Microsoft Endpoint Management Virtualisation: VMware / Hyper-V Backup solutions: On-prem & cloud Telecoms: Microsoft Teams & Splicecom systems OS Support: Windows & Apple Willing to travel to customer sites within the UK Flexible with work hours, successful candidate will take part in an extended support rota A passion for a wide range of enterprise grade infrastructure technology is essential (networking, server and endpoint, cloud, security) Experience of working with and supporting a range of information technologies. A minimum of three years' experience in a similar IT role INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Apr 26, 2024
Full time
Role: 2nd Line Engineer Location: St Leonards-On-Sea Salary: 28k-35K Summary: We are looking for a capable Technical Engineer (2nd line level) with proven history supporting and maintaining on premise and cloud environments, experience working for an MSP implementing and administering Microsoft Azure, Microsoft 365 suite, Hyper-V & Telecoms systems. Role: Provide technical support for a wide variety of current and new technologies for a range of SMB and Enterprise clients. Provide technical guidance and resolve issues within SLA guidelines. Assist with managing company internal IT systems. Work closely with Sales Account Managers and clients to develop proposals that are technically ratified. Assist with IT project implementations, from planning and design, through to completion. Accurately record all support calls in our ticket management system Proactively monitor support queues and respond in a timely way Maintain all internal performance targets Carry out scheduled maintenance and updates on client environments Always follow a best practice approach to cyber and network security Maintain a polite and professional approach at all times Liaise with third party vendors to resolve customer issues where necessary Prepare hardware prior to delivery including deploying OS image, Microsoft 365, security application Assist with onsite client deployments Visit client sites to conclude escalated helpdesk support cases Skills: Microsoft technologies: 365, Azure, Windows, AD, Server OS Cyber security: firewalls, web filters, advanced protection and recovery Networking: Configuring, maintaining & troubleshooting Cloud technologies: 365, Azure, SharePoint, OneDrive Configuring & maintaining devices with Microsoft Endpoint Management Virtualisation: VMware / Hyper-V Backup solutions: On-prem & cloud Telecoms: Microsoft Teams & Splicecom systems OS Support: Windows & Apple Willing to travel to customer sites within the UK Flexible with work hours, successful candidate will take part in an extended support rota A passion for a wide range of enterprise grade infrastructure technology is essential (networking, server and endpoint, cloud, security) Experience of working with and supporting a range of information technologies. A minimum of three years' experience in a similar IT role INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Competitive Salary Horsham, West Sussex Strictly no agencies Job Purpose This position is a combination of resource management, customer communication and performance management. It is an excellent opportunity for a proactive, diligent, and positive person with an understanding of critical thinking and effective communication skills. Working within the Team the candidate would assist in managing and resourcing the delivery of managed IT, Managed Print Services, and unified comms to customers both internal and external. The primary goal of the Team is to oversee and facilitate customer service requests and requirements, with areas of specialisation. This is a fabulous opportunity to participate in a modern, progressive team-based environment focused on outcome whilst continually improving service delivery and customer experience. Duties & Responsibilities Add and remove users Reset passwords Monitor backups, updates, and other regular tasks Log print service calls for the Print Field Engineers and consumable requests Troubleshoot and diagnose IT support issues involving software and hardware Reset user sessions Provide remote IT assistance to customers, guiding them through problem-solving steps and resolutions Collaborate with IT Support Team to escalate support tickets effectively Install and configure software applications Desktop support checking Office 365 account information, printing issues, etc Accurate record maintenance, ensuring documentation, resolution, follow up and other details are upkept Participate in IT projects and initiatives, including system upgrades, software rollouts, and infrastructure improvements Technical proficiency in troubleshooting Windows operating systems, Microsoft Office Suite, hardware peripherals, and networking concepts Knowledge of Hyper-V, Cloud solutions, Watchguard, HPE and NetGear switches Individuals will also be expected to fulfil reasonable requests from management that contribute to the overall objectives of the Service Delivery Department and the business as a whole Experience in managing more complex installations and support scenarios is beneficial but not essential Person Specification 1st and or 2nd line support experience Possess an achievement-based personality and a make things happen attitude. Proven customer service experience with excellent written and verbal communication skills Demonstrable effective communication skills with customers and colleagues to achieve desired outcomes. Emotional intelligence Critical thinking skills Demonstrate an inquiring mindset and solution resolution. Share common values with the company in line with our Book of Beliefs What we offer Competitive Salary Excellent induction & training program Supportive working environment Opportunity for sponsored training and qualifications to help you grow your career after completing probation Monday - Friday, 09.00 - 17.30 23 days annual leave plus bank holidays Your Birthday off Great social events Free onsite parking Pension scheme Eye care scheme The details contained in this Job Description reflect the content of the job at the date it was prepared. It should be remembered, however, that it is inevitable that over time, the nature of individual jobs will change, existing duties may no longer be required and other duties may be gained without changing the general nature of the duties or the level of responsibility entailed. Consequently, Principal I Ltd will expect to revise this Job Description from time to time and will consult with the post holder at the appropriate time.
Apr 26, 2024
Full time
Competitive Salary Horsham, West Sussex Strictly no agencies Job Purpose This position is a combination of resource management, customer communication and performance management. It is an excellent opportunity for a proactive, diligent, and positive person with an understanding of critical thinking and effective communication skills. Working within the Team the candidate would assist in managing and resourcing the delivery of managed IT, Managed Print Services, and unified comms to customers both internal and external. The primary goal of the Team is to oversee and facilitate customer service requests and requirements, with areas of specialisation. This is a fabulous opportunity to participate in a modern, progressive team-based environment focused on outcome whilst continually improving service delivery and customer experience. Duties & Responsibilities Add and remove users Reset passwords Monitor backups, updates, and other regular tasks Log print service calls for the Print Field Engineers and consumable requests Troubleshoot and diagnose IT support issues involving software and hardware Reset user sessions Provide remote IT assistance to customers, guiding them through problem-solving steps and resolutions Collaborate with IT Support Team to escalate support tickets effectively Install and configure software applications Desktop support checking Office 365 account information, printing issues, etc Accurate record maintenance, ensuring documentation, resolution, follow up and other details are upkept Participate in IT projects and initiatives, including system upgrades, software rollouts, and infrastructure improvements Technical proficiency in troubleshooting Windows operating systems, Microsoft Office Suite, hardware peripherals, and networking concepts Knowledge of Hyper-V, Cloud solutions, Watchguard, HPE and NetGear switches Individuals will also be expected to fulfil reasonable requests from management that contribute to the overall objectives of the Service Delivery Department and the business as a whole Experience in managing more complex installations and support scenarios is beneficial but not essential Person Specification 1st and or 2nd line support experience Possess an achievement-based personality and a make things happen attitude. Proven customer service experience with excellent written and verbal communication skills Demonstrable effective communication skills with customers and colleagues to achieve desired outcomes. Emotional intelligence Critical thinking skills Demonstrate an inquiring mindset and solution resolution. Share common values with the company in line with our Book of Beliefs What we offer Competitive Salary Excellent induction & training program Supportive working environment Opportunity for sponsored training and qualifications to help you grow your career after completing probation Monday - Friday, 09.00 - 17.30 23 days annual leave plus bank holidays Your Birthday off Great social events Free onsite parking Pension scheme Eye care scheme The details contained in this Job Description reflect the content of the job at the date it was prepared. It should be remembered, however, that it is inevitable that over time, the nature of individual jobs will change, existing duties may no longer be required and other duties may be gained without changing the general nature of the duties or the level of responsibility entailed. Consequently, Principal I Ltd will expect to revise this Job Description from time to time and will consult with the post holder at the appropriate time.
Position: Senior 2nd Line Engineer - MSP Location: City of London & Client sites when required. Package: 35,000 - 40,000 + Training & Career Progression A heavily cloud-focused Managed Service Provider is looking to add a Senior 2nd Line Engineer to their team to help manage an increasing workload, as a result of adding many new clients to their portfolio. The role offers an excellent opportunity to gain hands-on experience with various aspects of IT Infrastructure, as-well as undertaking formal Microsoft training. The Role: Provide technical support to a range of clients & users, relating to the following technologies: Windows Server, Office 365, Intune, SharePoint, and Azure Provide technical support for network connectivity; DNS/DHCP/TCP/IP, VPNs, Access Points Troubleshoot and resolve hardware related issues, including laptops, desktops, printers, mobile devices Provide deskside/onsite support Provide assistance & work with senior engineers on a range of projects Technical Skills Required: MSP experience is essential Office 365 & Exchange SharePoint Windows OS Active Directory Azure Hardware Networking - DNS / DHCP / TCP/IP Antivirus Software Excellent customer service Benefits Package: Genuine Career Progression! 24 Days Annual Leave + 8 Bank Holidays Specialist Microsoft Training - Office 365 & Azure Health & Dental insurance Pension Contributions Applications are being actively reviewed so ensure you apply ASAP to be in consideration for interviews! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 26, 2024
Full time
Position: Senior 2nd Line Engineer - MSP Location: City of London & Client sites when required. Package: 35,000 - 40,000 + Training & Career Progression A heavily cloud-focused Managed Service Provider is looking to add a Senior 2nd Line Engineer to their team to help manage an increasing workload, as a result of adding many new clients to their portfolio. The role offers an excellent opportunity to gain hands-on experience with various aspects of IT Infrastructure, as-well as undertaking formal Microsoft training. The Role: Provide technical support to a range of clients & users, relating to the following technologies: Windows Server, Office 365, Intune, SharePoint, and Azure Provide technical support for network connectivity; DNS/DHCP/TCP/IP, VPNs, Access Points Troubleshoot and resolve hardware related issues, including laptops, desktops, printers, mobile devices Provide deskside/onsite support Provide assistance & work with senior engineers on a range of projects Technical Skills Required: MSP experience is essential Office 365 & Exchange SharePoint Windows OS Active Directory Azure Hardware Networking - DNS / DHCP / TCP/IP Antivirus Software Excellent customer service Benefits Package: Genuine Career Progression! 24 Days Annual Leave + 8 Bank Holidays Specialist Microsoft Training - Office 365 & Azure Health & Dental insurance Pension Contributions Applications are being actively reviewed so ensure you apply ASAP to be in consideration for interviews! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
POST TITLE: 2nd Line Service Desk Engineer LOCATION: Didcot, South Oxfordshire SALARY: 25,000 COMPANY BENEFITS: 21 days standard holiday + bank holidays Free on-street parking Training for industry certifications and qualifications Mileage allowance Regular bus service to Oxford & Witney (next to the bus stop) Beautiful location, set in a small Oxfordshire village close to Oxford and Witney Additional holiday days available (subject to workload and availability) Annual salary and performance reviews Exciting job opportunity working for a small Managed Service Provider (MSP) looking after a range of residential and corporate clients, with a client size of up to about 100 users. The company has a strong MacOS focus, having previously been an Apple Authorised Service Provider & Reseller. We're looking for a 2nd Line Support Engineer to help look after our clients, based full-time on site. Working as part of a team of 5, you'll handle incoming requests and prioritise incoming tickets to ensure issues are resolved promptly. YOUR RESPONSIBILITIES Manage your tickets effectively, ensuring they are kept updated and clients are kept up to date on progress Monitor progress of any tasks assigned to you Manage any repairs in our workshop and carry out repairs to Macs, PCs, Servers & other IT equipment Monitor clients systems via our remote monitoring tools Escalate issues to a Tier 3 engineer quickly if required Manage and maintain clients infrastructure and cloud services, such as Microsoft 365 YOUR EXPERIENCE To join us as a 2nd Line Support Engineer, you will need: Previous experience in an IT helpdesk support/repair role Knowledge and experience of various IT systems Good knowledge of networking & TCP/IP Knowledge of DNS configuration & web hosting Excellent hardware and software troubleshooting skills Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Apr 26, 2024
Full time
POST TITLE: 2nd Line Service Desk Engineer LOCATION: Didcot, South Oxfordshire SALARY: 25,000 COMPANY BENEFITS: 21 days standard holiday + bank holidays Free on-street parking Training for industry certifications and qualifications Mileage allowance Regular bus service to Oxford & Witney (next to the bus stop) Beautiful location, set in a small Oxfordshire village close to Oxford and Witney Additional holiday days available (subject to workload and availability) Annual salary and performance reviews Exciting job opportunity working for a small Managed Service Provider (MSP) looking after a range of residential and corporate clients, with a client size of up to about 100 users. The company has a strong MacOS focus, having previously been an Apple Authorised Service Provider & Reseller. We're looking for a 2nd Line Support Engineer to help look after our clients, based full-time on site. Working as part of a team of 5, you'll handle incoming requests and prioritise incoming tickets to ensure issues are resolved promptly. YOUR RESPONSIBILITIES Manage your tickets effectively, ensuring they are kept updated and clients are kept up to date on progress Monitor progress of any tasks assigned to you Manage any repairs in our workshop and carry out repairs to Macs, PCs, Servers & other IT equipment Monitor clients systems via our remote monitoring tools Escalate issues to a Tier 3 engineer quickly if required Manage and maintain clients infrastructure and cloud services, such as Microsoft 365 YOUR EXPERIENCE To join us as a 2nd Line Support Engineer, you will need: Previous experience in an IT helpdesk support/repair role Knowledge and experience of various IT systems Good knowledge of networking & TCP/IP Knowledge of DNS configuration & web hosting Excellent hardware and software troubleshooting skills Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Location: AL7 Salary: 37,000 Job Title: 2nd Line Support Engineer Location: Welwyn Garden City (3 days in the office, 2 days remote) Are you an experienced IT professional looking for a dynamic role in a supportive environment? We are seeking a skilled 2nd Line Support Engineer to join our team in Welwyn Garden City, playing a crucial role in supporting our clients both via cloud and on-premises solutions. Responsibilities: Hyper-V and VMware Expertise: Deployment, troubleshooting, and configuration of vitalised environments. Active Directory Mastery: Proficient in troubleshooting, configuring, and administering Active Directory, including group policies, backups, and domain controllers. O365 Proficiency: Deploy Intune, manage SharePoint, set rules, and troubleshoot Exchange to ensure seamless operations. Client Support: Provide exceptional support to clients, both remotely and on-site, ensuring their IT infrastructure runs smoothly. Requirements: Proven experience in 2nd Line Support roles. Strong expertise in Hyper-V and VMware technologies. In-depth knowledge of Active Directory, including group policies, backups, and domain controllers. Proficient in O365, with the ability to deploy Intune, manage SharePoint, and troubleshoot Exchange. Excellent troubleshooting and problem-solving skills. Effective communication skills for providing top-notch client support. Ability to work collaboratively and independently. Flexible to work 3 days in the office and 2 days remotely.
Apr 26, 2024
Full time
Location: AL7 Salary: 37,000 Job Title: 2nd Line Support Engineer Location: Welwyn Garden City (3 days in the office, 2 days remote) Are you an experienced IT professional looking for a dynamic role in a supportive environment? We are seeking a skilled 2nd Line Support Engineer to join our team in Welwyn Garden City, playing a crucial role in supporting our clients both via cloud and on-premises solutions. Responsibilities: Hyper-V and VMware Expertise: Deployment, troubleshooting, and configuration of vitalised environments. Active Directory Mastery: Proficient in troubleshooting, configuring, and administering Active Directory, including group policies, backups, and domain controllers. O365 Proficiency: Deploy Intune, manage SharePoint, set rules, and troubleshoot Exchange to ensure seamless operations. Client Support: Provide exceptional support to clients, both remotely and on-site, ensuring their IT infrastructure runs smoothly. Requirements: Proven experience in 2nd Line Support roles. Strong expertise in Hyper-V and VMware technologies. In-depth knowledge of Active Directory, including group policies, backups, and domain controllers. Proficient in O365, with the ability to deploy Intune, manage SharePoint, and troubleshoot Exchange. Excellent troubleshooting and problem-solving skills. Effective communication skills for providing top-notch client support. Ability to work collaboratively and independently. Flexible to work 3 days in the office and 2 days remotely.
IT Service Desk Analyst - GBP 32000 Role - IT Service Desk Analyst Location - Birmingham Salary - 26,000 - 32,000 We are looking for an IT Specialist to deliver 1st and 2nd line support to join an ITIL based Service Desk Team in a Logistics Firm. If you have an appetite to learn, with a can-do attitude and are literate in IT, then you are in the right place. Being a single point of contact for employees, customers, and business partners - you will handle a wide range of requests as part of the role. Essential skills: ITIL Foundation IT Service management Windows 10, Server 2008/2012,2016 Active Directory Office 365 DNS, DHCP, TCP/IP Azure cloud infrastructure HP MSA SAN experience HP Server and networking hardware MDM Desirable skills: Understanding of supply chain & freight MS SQL / SSIS / SSRS PowerShell Applications : MS Visio, MS Project & Altova Mapforce. If you think you could be a good fit for the role, either apply directly or send your full CV to Thomas com. ITIL - Windows - Active Directory - Office 365 - DNS - DHCP - TCP/IP - AZURE - SAN - Networking - SAN - SQL - PowerShell In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 26, 2024
Full time
IT Service Desk Analyst - GBP 32000 Role - IT Service Desk Analyst Location - Birmingham Salary - 26,000 - 32,000 We are looking for an IT Specialist to deliver 1st and 2nd line support to join an ITIL based Service Desk Team in a Logistics Firm. If you have an appetite to learn, with a can-do attitude and are literate in IT, then you are in the right place. Being a single point of contact for employees, customers, and business partners - you will handle a wide range of requests as part of the role. Essential skills: ITIL Foundation IT Service management Windows 10, Server 2008/2012,2016 Active Directory Office 365 DNS, DHCP, TCP/IP Azure cloud infrastructure HP MSA SAN experience HP Server and networking hardware MDM Desirable skills: Understanding of supply chain & freight MS SQL / SSIS / SSRS PowerShell Applications : MS Visio, MS Project & Altova Mapforce. If you think you could be a good fit for the role, either apply directly or send your full CV to Thomas com. ITIL - Windows - Active Directory - Office 365 - DNS - DHCP - TCP/IP - AZURE - SAN - Networking - SAN - SQL - PowerShell In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.