*No Agencies*
Job Title: Technical Support Consultant
Location: Remote with Access to Northampton
Salary: £18,000 - £23,000 (depending on experience)
Job Type: Full Time, Permanent (The primary support hours are 9 am - 5:30 pm Monday-Friday, with an expectation for all team members to be available on-call as required).
Imagefast Limited, a renowned technology consulting company based in Northampton, is seeking a skilled technical support consultant to join our team. This is a fantastic opportunity to work remotely on supporting our clients cutting-edge solutions while contributing to the success of a leading technology firm.
Job Role:
We are seeking a Technical Support Consultant to join our support team based remotely but must be able to occasionally commute to Northampton / Milton Keynes for team meetings and training. This role is ideal for a graduate looking to enhance their skillset in the field of IT.
Responsibilities:
Provide 1st, 2nd, and 3rd line Technical Support to a diverse range of clients.
Support various technologies, including MS SharePoint, Document Management, K2 Workflow, and other software.
Draft and maintain support documentation (technical and process).
Contribute to the internal knowledge base within the support team and relevant areas.
Adhere to appropriate departmental procedures and practices, such as auditing requirements, control procedures, and incident management.
Participate in application monitoring activities to proactively manage and avoid incidents.
Manage (issuing and updating) support tickets.
Ideal Candidate:
Committed, organized, and ambitious.
Willingness to learn and develop expertise in evolving IT applications.
Excellent interpersonal skills, with empathy towards end users on every support call.
Ability to work on customer sites occasionally and be on-call outside of support hours.
Proactive in challenging the status quo and seeking improvements within the team's methods and processes.
Capability to naturally assess when to escalate issues or work autonomously.
Join Imagefast Limited and become an integral part of a team that values innovation, continuous learning, and a collaborative approach to providing top-notch technical support. Apply now by submitting your CV and a cover letter outlining your relevant experience. Shape your career in IT with Imagefast Limited!
Mar 05, 2024
Full time
*No Agencies*
Job Title: Technical Support Consultant
Location: Remote with Access to Northampton
Salary: £18,000 - £23,000 (depending on experience)
Job Type: Full Time, Permanent (The primary support hours are 9 am - 5:30 pm Monday-Friday, with an expectation for all team members to be available on-call as required).
Imagefast Limited, a renowned technology consulting company based in Northampton, is seeking a skilled technical support consultant to join our team. This is a fantastic opportunity to work remotely on supporting our clients cutting-edge solutions while contributing to the success of a leading technology firm.
Job Role:
We are seeking a Technical Support Consultant to join our support team based remotely but must be able to occasionally commute to Northampton / Milton Keynes for team meetings and training. This role is ideal for a graduate looking to enhance their skillset in the field of IT.
Responsibilities:
Provide 1st, 2nd, and 3rd line Technical Support to a diverse range of clients.
Support various technologies, including MS SharePoint, Document Management, K2 Workflow, and other software.
Draft and maintain support documentation (technical and process).
Contribute to the internal knowledge base within the support team and relevant areas.
Adhere to appropriate departmental procedures and practices, such as auditing requirements, control procedures, and incident management.
Participate in application monitoring activities to proactively manage and avoid incidents.
Manage (issuing and updating) support tickets.
Ideal Candidate:
Committed, organized, and ambitious.
Willingness to learn and develop expertise in evolving IT applications.
Excellent interpersonal skills, with empathy towards end users on every support call.
Ability to work on customer sites occasionally and be on-call outside of support hours.
Proactive in challenging the status quo and seeking improvements within the team's methods and processes.
Capability to naturally assess when to escalate issues or work autonomously.
Join Imagefast Limited and become an integral part of a team that values innovation, continuous learning, and a collaborative approach to providing top-notch technical support. Apply now by submitting your CV and a cover letter outlining your relevant experience. Shape your career in IT with Imagefast Limited!
We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
Dec 18, 2023
Full time
We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
Department: IT Location: Hybrid working between our head office (Aldgate, London) and home Hours of Work: 37.5 hours a week Contract: Full-time, permanent Salary: £25,000 – £28,000 per annum Closing date: Monday 7th August at 10am Annual Leave: 33 days (plus eight bank holidays) Benefits: Pension – 8% contribution Enhanced maternity, paternity, adoption and shared parental leave
Background:
Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible for as long as possible.
About the role:
The IT team plays an integral part in driving a rapidly expanding Dementia UK forward, from supplying equipment and managing our internal support function to leading on digital strategy. Our vision is to create a ‘Digital Dementia UK’ to transform business processes with technology, harness the power of the organisation’s data to create real insight and use innovation to support our Admiral Nurses in an ever-changing technological landscape.
The First Line Support Technician is the first line escalation point for all IT support queries (excluding those relating to clinical software). You will work with the Second and Third line Support Technicians, our Managed Service Provider, the Service Desk and Performance Manager and over 200 users to maintain and monitor IT systems including remote working solutions. You will understand and resolve technical issues in a prompt and professional manner and judge when to escalate to 2nd line, to keep the service running smoothly, therefore the ability to always provide great customer service, have solid technical knowledge and high IT admin skills is essential.
You will have proven experience in delivering at a high level and be at SFIA competency Level 3 for Incident management. Experience working in an IT Support/Helpdesk/Service Desk OR equivalent industry certification (CompTIA or Microsoft Certified) is highly desired.
This is a great opportunity to join a dedicated and fully supportive team to deliver a high-quality IT service in an ever-changing technological environment.
Our Culture and benefits:
We value our people so it’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to not only use but develop your skills.
We offer a competitive salary, a generous benefits package including 33 days annual leave (plus 8 bank holidays), 8% pensions contribution alongside an environment where you can collaborate, be respected and thrive.
Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented diverse teams that represent a variety of backgrounds, perspectives and skills. We celebrate difference, individuality, and encourage everyone to join us and be their whole selves always.
Dementia UK are proud to be Disability Confident Committed.
Jul 25, 2023
Full time
Department: IT Location: Hybrid working between our head office (Aldgate, London) and home Hours of Work: 37.5 hours a week Contract: Full-time, permanent Salary: £25,000 – £28,000 per annum Closing date: Monday 7th August at 10am Annual Leave: 33 days (plus eight bank holidays) Benefits: Pension – 8% contribution Enhanced maternity, paternity, adoption and shared parental leave
Background:
Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible for as long as possible.
About the role:
The IT team plays an integral part in driving a rapidly expanding Dementia UK forward, from supplying equipment and managing our internal support function to leading on digital strategy. Our vision is to create a ‘Digital Dementia UK’ to transform business processes with technology, harness the power of the organisation’s data to create real insight and use innovation to support our Admiral Nurses in an ever-changing technological landscape.
The First Line Support Technician is the first line escalation point for all IT support queries (excluding those relating to clinical software). You will work with the Second and Third line Support Technicians, our Managed Service Provider, the Service Desk and Performance Manager and over 200 users to maintain and monitor IT systems including remote working solutions. You will understand and resolve technical issues in a prompt and professional manner and judge when to escalate to 2nd line, to keep the service running smoothly, therefore the ability to always provide great customer service, have solid technical knowledge and high IT admin skills is essential.
You will have proven experience in delivering at a high level and be at SFIA competency Level 3 for Incident management. Experience working in an IT Support/Helpdesk/Service Desk OR equivalent industry certification (CompTIA or Microsoft Certified) is highly desired.
This is a great opportunity to join a dedicated and fully supportive team to deliver a high-quality IT service in an ever-changing technological environment.
Our Culture and benefits:
We value our people so it’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to not only use but develop your skills.
We offer a competitive salary, a generous benefits package including 33 days annual leave (plus 8 bank holidays), 8% pensions contribution alongside an environment where you can collaborate, be respected and thrive.
Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented diverse teams that represent a variety of backgrounds, perspectives and skills. We celebrate difference, individuality, and encourage everyone to join us and be their whole selves always.
Dementia UK are proud to be Disability Confident Committed.
£28,851 - £33,843
Maidstone/Coldharbour
Permanent, Full time
37 hours per week
An opportunity to join our 2nd / 3rd line IT Support Team (End User Computing Team) has arisen, working across a wide sway of technologies and applications on the Windows 10 Operating System. Gaining a wide exposure to the latest hardware and software. Managing, supporting, installing, and fixing a wide variety of workstations and laptop devices, their operating system, software, and the Office 365 suite.
We are seeking a highly motivated individual to join the EUC Support team in Kent.
The role is supporting our officers and staff IT requirements across both Kent and Essex Police force, via remote software, MS Teams, phone and face to face. Supporting front line officers and staff is vitally important, so patience, tact and positivity is required, to put our operational officers at ease and be able to work through their problems with them. Working for a collaborative department, you may be required to travel to other Police sites within county, therefore a valid driving licence is essential.
In your application, please evidence your experience in:
Supporting and using Windows 10 Operating System and laptop / workstation diagnostic skills
Effective communication skills, preferably gained within a customer service environment
Knowledge of the main key Microsoft Office applications including the Office 365 suite
Driving Licence
Please also evidence if you have any understanding or knowledge of the following desirable areas in your application for this role:
Knowledge of Microsoft Active Directory which oversees all users and devices in a Windows environment.
An understanding of basic networking principles and diagnostic skills.
Attention to detail when demonstrating tasks which require a high level of accuracy and detail which ensures ability in maintaining approved working practices and systems.
An understanding of the principles of Information Technology Infrastructure Library (ITIL) in a support services arena.
The role requires working at a fixed site. Currently the designated contractual workplace for this role is located at Kent Police Sutton Road Maidstone but please be aware that this location is potentially moving to Coldharbour in the near future. Please note that any excess travel costs from the existing contractual workplace to any future contractual workplace will not be paid and applicants are advised to take potential travel mileage increases into consideration when deciding to apply.
The role is Standard Office hours Monday to Friday with an out of hours on call rota.
If you are looking for an opportunity to work within IT for the police and you are an adaptable, self-motivated and enthusiastic person who is willing to learn, then we would welcome an application from you.
We are committed to promoting a diverse and inclusive workplace, where difference is embraced, supported and talent is progressed and enhanced. We encourage applications from all and will support and encourage those from protected characteristics.
Please also include your CV as part of your application.
For further information regarding the role, please contact Ashley.steel@kent.police.uk
Closing Date: 13 March 2023.
Feb 27, 2023
Full time
£28,851 - £33,843
Maidstone/Coldharbour
Permanent, Full time
37 hours per week
An opportunity to join our 2nd / 3rd line IT Support Team (End User Computing Team) has arisen, working across a wide sway of technologies and applications on the Windows 10 Operating System. Gaining a wide exposure to the latest hardware and software. Managing, supporting, installing, and fixing a wide variety of workstations and laptop devices, their operating system, software, and the Office 365 suite.
We are seeking a highly motivated individual to join the EUC Support team in Kent.
The role is supporting our officers and staff IT requirements across both Kent and Essex Police force, via remote software, MS Teams, phone and face to face. Supporting front line officers and staff is vitally important, so patience, tact and positivity is required, to put our operational officers at ease and be able to work through their problems with them. Working for a collaborative department, you may be required to travel to other Police sites within county, therefore a valid driving licence is essential.
In your application, please evidence your experience in:
Supporting and using Windows 10 Operating System and laptop / workstation diagnostic skills
Effective communication skills, preferably gained within a customer service environment
Knowledge of the main key Microsoft Office applications including the Office 365 suite
Driving Licence
Please also evidence if you have any understanding or knowledge of the following desirable areas in your application for this role:
Knowledge of Microsoft Active Directory which oversees all users and devices in a Windows environment.
An understanding of basic networking principles and diagnostic skills.
Attention to detail when demonstrating tasks which require a high level of accuracy and detail which ensures ability in maintaining approved working practices and systems.
An understanding of the principles of Information Technology Infrastructure Library (ITIL) in a support services arena.
The role requires working at a fixed site. Currently the designated contractual workplace for this role is located at Kent Police Sutton Road Maidstone but please be aware that this location is potentially moving to Coldharbour in the near future. Please note that any excess travel costs from the existing contractual workplace to any future contractual workplace will not be paid and applicants are advised to take potential travel mileage increases into consideration when deciding to apply.
The role is Standard Office hours Monday to Friday with an out of hours on call rota.
If you are looking for an opportunity to work within IT for the police and you are an adaptable, self-motivated and enthusiastic person who is willing to learn, then we would welcome an application from you.
We are committed to promoting a diverse and inclusive workplace, where difference is embraced, supported and talent is progressed and enhanced. We encourage applications from all and will support and encourage those from protected characteristics.
Please also include your CV as part of your application.
For further information regarding the role, please contact Ashley.steel@kent.police.uk
Closing Date: 13 March 2023.
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Sep 15, 2022
Full time
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
REPORTS TO :
The Database Manager reports to the Head of IT.
SUMMARY :
The Database Manager is responsible for the development, management and maintenance of the University’s administrative IT Systems including the interfaces with other systems. The Database Manager contributes to the IT Department’s strategic objectives and operational plan in relation to management information systems.
MAIN DUTIES :
The Database Manager’s main duties are to:
be responsible for the development, management and maintenance of the University’s administrative IT systems including the interfaces with other systems (PowerCampus, Blackboard, SharePoint, WordPress, Sage Snowdrop, AKERO, Argos, etc.;
perform systems analysis, documentation and programming activities as required in conjunction with other IT staff and users;
provide 1st / 2nd line support to users of the University’s management information systems;
liaise with departments to determine their needs and develop and deliver appropriate solutions;
collaborate with colleagues within the University in the maintenance of settings and processes in the University's student information and enterprise systems with an emphasis on data standards and consistency;
facilitate and participate in the testing/debugging of system upgrades and new functionality, and diagnose and resolve problems occurring in multiple software and database platforms;
develop the capability of integration between all systems including PowerCampus, Blackboard, the University’s Portal and any other platforms which require to interact with the University’s Databases and implement in line with business requirements;
contribute to the IT Department’s strategic objectives and operational plan in relation to management information systems;
produce and analyse responses to complex queries relating to PowerCampus and assist in the writing of reports as required;
coach faculty and staff on use of systems and business processing tools;
undertake special projects and development work as required;
adhere to and promote the university’s Health and Safety policies and procedures.
LOCATION :
The Database Manager is located at the Richmond Campus. The university is anticipating a change of location to a new site in South West London in 2022.
SPECIAL NOTE :
By the nature of the duties of this position, there may be a requirement for occasional evening and weekend work. A Disclosure and Barring Service check at the enhanced level is required for this position.
GENERAL :
The above responsibilities are subject to change at the discretion of the Head of IT and shall include other responsibilities as the Head of IT may from time-to-time assign. The Head of IT may also, at their discretion, reassign some of the above responsibilities. The Head of IT will work with the Database manager to co-ordinate work and resolve problems and will evaluate the Database Manager’s performance.
PERSON SPECIFICATION
ESSENTIAL :
proven skills and experience in the use of query languages, commercial reporting tools such as SQL Server Reporting Services to develop and produce complex reports and data analysis;
knowledge of legacy products such as Informix, Solaris and the ability to extract and transfer the information into current PowerCampus interface;
experience of 4GL or 3GL programming languages to extract and manipulate database information;
experience of working with from MS SQL Server 2008 to latest, MS Reporting and Integration Services and an understanding of MS SQL stored procedures, triggers and functions and all components of SSRS, SSAS and SSIS;
be able to liaise and communicate with current suppliers i.e. Ellucian PowerCampus, Sage, Blackboard, etc., and be the technical contact for any projects involving the optimization of current business critical systems
an understanding of business systems and processes in a higher education environment;
excellent written and oral analysis and presentation skills, including the ability to convey complex ideas and data in a concise, actionable form;
strong organisation and time management skills;
the ability to build effective working relationships with a wide range of University users and external stakeholders;
experience in coaching others;
ability to grasp new concepts quickly and to work quickly and accurately;
able to work as part of a team, while taking sole responsibility for areas of a project;
able to maintain strict confidentiality of sensitive data and information;
a relevant degree or equivalent qualification or work experience.
DESIRABLE :
Experience in:
using Ellucian’s PowerCampus or a similar student information system;
NET, ADO.NET, ASP.NET, LINQ, T-SQL; PHP, C#, Java
database design and object relational mapping and performance tuning;
designing and providing training on reporting and business processing tools;
project management using PRINCE2 or similar.
Blackboard, SharePoint, WordPress, O365, version control systems
LIST OF SPECIFIC PROJECTS:
Transfer old Student Record System into current PowerCampus (PC) interface
Upgrade current MS OS 2008 R2 database servers to latest possible and transfer Power Campus
Liaise with Ellucian the software update of PowerCampus to ver. 8.6 and plan for staged upgrade to current ver. 9.2
Liaise with Marketing to help integration of PC and AKERO
Liaise with Finance to move away from PC financial customizations and transfer any student billing functionalities to PS Financials
Liaise with Infosilem to upgrade Argos and Timetabler to latest versions
Liaise with HR to scope and support upgrade of current platform
Aug 26, 2021
Full time
REPORTS TO :
The Database Manager reports to the Head of IT.
SUMMARY :
The Database Manager is responsible for the development, management and maintenance of the University’s administrative IT Systems including the interfaces with other systems. The Database Manager contributes to the IT Department’s strategic objectives and operational plan in relation to management information systems.
MAIN DUTIES :
The Database Manager’s main duties are to:
be responsible for the development, management and maintenance of the University’s administrative IT systems including the interfaces with other systems (PowerCampus, Blackboard, SharePoint, WordPress, Sage Snowdrop, AKERO, Argos, etc.;
perform systems analysis, documentation and programming activities as required in conjunction with other IT staff and users;
provide 1st / 2nd line support to users of the University’s management information systems;
liaise with departments to determine their needs and develop and deliver appropriate solutions;
collaborate with colleagues within the University in the maintenance of settings and processes in the University's student information and enterprise systems with an emphasis on data standards and consistency;
facilitate and participate in the testing/debugging of system upgrades and new functionality, and diagnose and resolve problems occurring in multiple software and database platforms;
develop the capability of integration between all systems including PowerCampus, Blackboard, the University’s Portal and any other platforms which require to interact with the University’s Databases and implement in line with business requirements;
contribute to the IT Department’s strategic objectives and operational plan in relation to management information systems;
produce and analyse responses to complex queries relating to PowerCampus and assist in the writing of reports as required;
coach faculty and staff on use of systems and business processing tools;
undertake special projects and development work as required;
adhere to and promote the university’s Health and Safety policies and procedures.
LOCATION :
The Database Manager is located at the Richmond Campus. The university is anticipating a change of location to a new site in South West London in 2022.
SPECIAL NOTE :
By the nature of the duties of this position, there may be a requirement for occasional evening and weekend work. A Disclosure and Barring Service check at the enhanced level is required for this position.
GENERAL :
The above responsibilities are subject to change at the discretion of the Head of IT and shall include other responsibilities as the Head of IT may from time-to-time assign. The Head of IT may also, at their discretion, reassign some of the above responsibilities. The Head of IT will work with the Database manager to co-ordinate work and resolve problems and will evaluate the Database Manager’s performance.
PERSON SPECIFICATION
ESSENTIAL :
proven skills and experience in the use of query languages, commercial reporting tools such as SQL Server Reporting Services to develop and produce complex reports and data analysis;
knowledge of legacy products such as Informix, Solaris and the ability to extract and transfer the information into current PowerCampus interface;
experience of 4GL or 3GL programming languages to extract and manipulate database information;
experience of working with from MS SQL Server 2008 to latest, MS Reporting and Integration Services and an understanding of MS SQL stored procedures, triggers and functions and all components of SSRS, SSAS and SSIS;
be able to liaise and communicate with current suppliers i.e. Ellucian PowerCampus, Sage, Blackboard, etc., and be the technical contact for any projects involving the optimization of current business critical systems
an understanding of business systems and processes in a higher education environment;
excellent written and oral analysis and presentation skills, including the ability to convey complex ideas and data in a concise, actionable form;
strong organisation and time management skills;
the ability to build effective working relationships with a wide range of University users and external stakeholders;
experience in coaching others;
ability to grasp new concepts quickly and to work quickly and accurately;
able to work as part of a team, while taking sole responsibility for areas of a project;
able to maintain strict confidentiality of sensitive data and information;
a relevant degree or equivalent qualification or work experience.
DESIRABLE :
Experience in:
using Ellucian’s PowerCampus or a similar student information system;
NET, ADO.NET, ASP.NET, LINQ, T-SQL; PHP, C#, Java
database design and object relational mapping and performance tuning;
designing and providing training on reporting and business processing tools;
project management using PRINCE2 or similar.
Blackboard, SharePoint, WordPress, O365, version control systems
LIST OF SPECIFIC PROJECTS:
Transfer old Student Record System into current PowerCampus (PC) interface
Upgrade current MS OS 2008 R2 database servers to latest possible and transfer Power Campus
Liaise with Ellucian the software update of PowerCampus to ver. 8.6 and plan for staged upgrade to current ver. 9.2
Liaise with Marketing to help integration of PC and AKERO
Liaise with Finance to move away from PC financial customizations and transfer any student billing functionalities to PS Financials
Liaise with Infosilem to upgrade Argos and Timetabler to latest versions
Liaise with HR to scope and support upgrade of current platform
Armstrong Knight is delighted to be recruiting on behalf of large retail business specialising in the distribution of machinery and powertools, with over 65 stores across the UK. Our client is now seeking an Infrastructure Manager to join the business, situated in the Nottingham Head Office. Position: Network / Infrastructure Manager Responsible to: IT & Systems Manager Responsible for: Maintain, develop, optimise, audit and safeguard the Group IT Network and Infrastructure Principle responsibilities and duties: o Management - Proactive management of the Network team to: o Provide effective support and maintenance of existing network o Maintain the integrity of the Group IT Network & Infrastructure requirements o Facilitate site-specific installations for both replacement PCs and new store systems o Mentor or provide guidance to junior members of the team. Produce annual risk assessments and work with business insurers and auditors to maintain the integrity of group Information Systems. Design and implement short- and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements. Participate in the development of IT strategies in collaboration with the Senior Management team. Interact, negotiate and manage relationships with vendors, outsourcers, and contractors to secure infrastructure products and services. Assisting in providing hands-on Infrastructure support when required Manage & facilitate the PCI compliance across the Group, together with any required questionnaires/audits with third part suppliers. Proactive management of Telecoms / Security / alarm providers, auditing of service levels, negotiating contracts for discussion / approval by the Senior Management Team Development - To maintain and improve the Group wide network and associated servers and the development of new procedures and work practices along with the Group Management. Proactive management of all ongoing IT projects Direct the development and oversee the implementation of business processes, company policies (Information Security, Network Security, Business Continuity Management etc) and controls so that all relevant legislative and compliance requirements (PCI, GDPR, Licensing agreements) are fulfilled. Implement a 'bestpractise', Service Desk Management function for the group. Create and maintain written documentation for user / system manuals, license agreements and documentation relating to modifications and upgrades. Develop SOP's (Standard Operating Procedures) for best practice Service Delivery and ensure written protocols and guidelines are provided for all staff across the group. Create budgets for cap ex projects for management to discuss and manage the op ex budgets for the IT department and the group. Housekeeping - Documentation, risk assessments, policies, procedures and business process mapping, disaster recovery plans, information security and compliance, archiving, monitoring of usages, software upgrades, web usage, licenses, penetration and cybercrime and insurance Troubleshooting system and network problems Installing and configuring computer hardware, operating systems and applications and specific site installations for replacement PC's, Laptops, Tablets and new store systems Teamwork and Communication - Proactive communication and liaison with external contractors and suppliers such as Polestar (where necessary) to ensure that external support is carried out in a timely manner in line with Group purchasing guidelines Effective communication and liaison with all internal departments including internal audit, stores and external suppliers to provide first line and second line IT response regarding: o Hardware and Software support o Hardware Repairs o Replenishment of consumables Security and Back Ups - Ensure all systems are backed up and disks are taken off site where required Ensure security levels are sufficient to avoid risk of cybercrime or attacks Business Support - 1st and 2nd line support, diagnosing hardware and software faults and solve technical and applications problems. Helpdesk activities on back- office applications Monitor the system downtime performance and work with Polestar to ensure that the systems are operating at maximum performance Management Information - To provide information and reports to the management and other departments as required Other: Maintain Group confidentiality at all times Working out of hours as required to maintain systems and business requirements Occasional travel and overnight stays will be required Promote and maintain safe working practices in all areas Report to senior personnel any breach of security or any act of dishonesty by a member of the public, visitor or member of staff Any other reasonable duties as required Limits to Authority: • Comply with operational practice as determined by the Director • Comply with accounting/administration practices as determined by the Management Accountant • Comply with HR and Payroll working practices as determined by HR Manager • Comply with Health & Safety Regulations as determined by the Health & Safety Manager • Comply with Fleet policy as determined by Aftersales & Fleet Manager
Apr 18, 2024
Full time
Armstrong Knight is delighted to be recruiting on behalf of large retail business specialising in the distribution of machinery and powertools, with over 65 stores across the UK. Our client is now seeking an Infrastructure Manager to join the business, situated in the Nottingham Head Office. Position: Network / Infrastructure Manager Responsible to: IT & Systems Manager Responsible for: Maintain, develop, optimise, audit and safeguard the Group IT Network and Infrastructure Principle responsibilities and duties: o Management - Proactive management of the Network team to: o Provide effective support and maintenance of existing network o Maintain the integrity of the Group IT Network & Infrastructure requirements o Facilitate site-specific installations for both replacement PCs and new store systems o Mentor or provide guidance to junior members of the team. Produce annual risk assessments and work with business insurers and auditors to maintain the integrity of group Information Systems. Design and implement short- and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements. Participate in the development of IT strategies in collaboration with the Senior Management team. Interact, negotiate and manage relationships with vendors, outsourcers, and contractors to secure infrastructure products and services. Assisting in providing hands-on Infrastructure support when required Manage & facilitate the PCI compliance across the Group, together with any required questionnaires/audits with third part suppliers. Proactive management of Telecoms / Security / alarm providers, auditing of service levels, negotiating contracts for discussion / approval by the Senior Management Team Development - To maintain and improve the Group wide network and associated servers and the development of new procedures and work practices along with the Group Management. Proactive management of all ongoing IT projects Direct the development and oversee the implementation of business processes, company policies (Information Security, Network Security, Business Continuity Management etc) and controls so that all relevant legislative and compliance requirements (PCI, GDPR, Licensing agreements) are fulfilled. Implement a 'bestpractise', Service Desk Management function for the group. Create and maintain written documentation for user / system manuals, license agreements and documentation relating to modifications and upgrades. Develop SOP's (Standard Operating Procedures) for best practice Service Delivery and ensure written protocols and guidelines are provided for all staff across the group. Create budgets for cap ex projects for management to discuss and manage the op ex budgets for the IT department and the group. Housekeeping - Documentation, risk assessments, policies, procedures and business process mapping, disaster recovery plans, information security and compliance, archiving, monitoring of usages, software upgrades, web usage, licenses, penetration and cybercrime and insurance Troubleshooting system and network problems Installing and configuring computer hardware, operating systems and applications and specific site installations for replacement PC's, Laptops, Tablets and new store systems Teamwork and Communication - Proactive communication and liaison with external contractors and suppliers such as Polestar (where necessary) to ensure that external support is carried out in a timely manner in line with Group purchasing guidelines Effective communication and liaison with all internal departments including internal audit, stores and external suppliers to provide first line and second line IT response regarding: o Hardware and Software support o Hardware Repairs o Replenishment of consumables Security and Back Ups - Ensure all systems are backed up and disks are taken off site where required Ensure security levels are sufficient to avoid risk of cybercrime or attacks Business Support - 1st and 2nd line support, diagnosing hardware and software faults and solve technical and applications problems. Helpdesk activities on back- office applications Monitor the system downtime performance and work with Polestar to ensure that the systems are operating at maximum performance Management Information - To provide information and reports to the management and other departments as required Other: Maintain Group confidentiality at all times Working out of hours as required to maintain systems and business requirements Occasional travel and overnight stays will be required Promote and maintain safe working practices in all areas Report to senior personnel any breach of security or any act of dishonesty by a member of the public, visitor or member of staff Any other reasonable duties as required Limits to Authority: • Comply with operational practice as determined by the Director • Comply with accounting/administration practices as determined by the Management Accountant • Comply with HR and Payroll working practices as determined by HR Manager • Comply with Health & Safety Regulations as determined by the Health & Safety Manager • Comply with Fleet policy as determined by Aftersales & Fleet Manager
Greenfield I T Recruitment
Northampton, Northamptonshire
Application Support Analyst - Job opportunity 1st - 2nd line levelSalary: Up to £36k plus benefitsLocation: Northampton, NN6 (onsite role) Our client who operates in the FMCG sector are looking for an application support analyst to join their team.The application support analyst role will be an integral part of the IT team, supporting multiple sites across the UK. This role will suit someone who's looking to learn and develop skills within a collaborative supportive team. Application Support Analyst role - Supporting applications and tools Daily system and application management support activities including health checks, initial diagnosis of issues, resolving issues Working closely with ERP supplier to deliver and support application suite and peripheral tool set Liaise with third parties and team Working with users to reproduce and triage defects Problem solving for business applications Applications Support Analyst background - Experience of ERP desirable IT Applications support experience within a 24x7 environment Customer focused approach One or more of the following - Databases, SQL queries and scripts, Excel Good knowledge of Office 365 tools and applications - SharePoint, PowerPoint, Word, Teams The Application Support Analyst role will require some travel to other sites in the UK so a valid UK driving license is essential.Our client provides training and development as well as an opportunity to grow your career within a fast paced, dynamic environment.To discuss in more detail, please contact Vicky Heard on or email on
Apr 18, 2024
Full time
Application Support Analyst - Job opportunity 1st - 2nd line levelSalary: Up to £36k plus benefitsLocation: Northampton, NN6 (onsite role) Our client who operates in the FMCG sector are looking for an application support analyst to join their team.The application support analyst role will be an integral part of the IT team, supporting multiple sites across the UK. This role will suit someone who's looking to learn and develop skills within a collaborative supportive team. Application Support Analyst role - Supporting applications and tools Daily system and application management support activities including health checks, initial diagnosis of issues, resolving issues Working closely with ERP supplier to deliver and support application suite and peripheral tool set Liaise with third parties and team Working with users to reproduce and triage defects Problem solving for business applications Applications Support Analyst background - Experience of ERP desirable IT Applications support experience within a 24x7 environment Customer focused approach One or more of the following - Databases, SQL queries and scripts, Excel Good knowledge of Office 365 tools and applications - SharePoint, PowerPoint, Word, Teams The Application Support Analyst role will require some travel to other sites in the UK so a valid UK driving license is essential.Our client provides training and development as well as an opportunity to grow your career within a fast paced, dynamic environment.To discuss in more detail, please contact Vicky Heard on or email on
A customer-focused, highly technical and enthusiastic IT Support Engineer is needed to support an independent school in the Fulham / Kensington area. This great opportunity has a salary of up to £35,000 plus fantastic benefits and annual leave! Please note you must have experience working within Schools, Colleges or the education sector! Role Overview In this role, You will be responsible for providing IT support and strategic advice to students, teachers and school staff to ensure the technical side of learning and school systems are running smoothly. Responsibilities: Providing technical support in resolving IT incidents. Act as a lead point of contact for IT issues in allocated schools. Managing, monitoring, and maintaining the school's IT systems. Monitoring all hardware and software on the school grounds. Providing assistance to school IT leaders in developing and implementing their IT strategies. Install and update all school IT systems. Maintain accurate documentation and a structured process for managing IT changes. Ensure that escalated IT issues are resolved within the school's service level agreements. Assuring ICT systems are fully functional, robust and secure at local schools through appropriate policies and procedures. Ensuring all IT changes are managed in a structured way and documented correctly. Making sure that all reported incidents are resolved efficiently. Essential Qualifications and Experience: Experience working in a similar role with a school, college or education institute. Excellent understanding of school IT systems. Strong technical skills, including Microsoft products - Active Directory & Group Policy, Windows 10, Windows Server 2012 and Microsoft 365. Impeccable written and verbal communication skills. Experience in diagnosing and resolving technical errors. Person Specification: Passion for IT. Customer Focused. Attention to detail. Multitasker. Strong analysis skills. Apply Today! About GreatFind Recruitment Here at GreatFind Recruitment, with 20 years EdTech experience, we specialise in Sourcing IT Talent for Education and the technology sector. Our clients include schools, multi-academy trusts, IT service providers, IT resellers, and educational software providers, Providing marketing, sales, technical, and operational professionals is our forte. At our agency, we know exactly what skills, personal attributes, and work experience our candidates need to succeed within our clients' businesses. We are an equal opportunity provider. Please note that as a result of the high volume of applications we receive, we may not be able to provide individual responses to each application. If you have not received any communication from us within three business days, please consider your application unsuccessful.
Apr 18, 2024
Full time
A customer-focused, highly technical and enthusiastic IT Support Engineer is needed to support an independent school in the Fulham / Kensington area. This great opportunity has a salary of up to £35,000 plus fantastic benefits and annual leave! Please note you must have experience working within Schools, Colleges or the education sector! Role Overview In this role, You will be responsible for providing IT support and strategic advice to students, teachers and school staff to ensure the technical side of learning and school systems are running smoothly. Responsibilities: Providing technical support in resolving IT incidents. Act as a lead point of contact for IT issues in allocated schools. Managing, monitoring, and maintaining the school's IT systems. Monitoring all hardware and software on the school grounds. Providing assistance to school IT leaders in developing and implementing their IT strategies. Install and update all school IT systems. Maintain accurate documentation and a structured process for managing IT changes. Ensure that escalated IT issues are resolved within the school's service level agreements. Assuring ICT systems are fully functional, robust and secure at local schools through appropriate policies and procedures. Ensuring all IT changes are managed in a structured way and documented correctly. Making sure that all reported incidents are resolved efficiently. Essential Qualifications and Experience: Experience working in a similar role with a school, college or education institute. Excellent understanding of school IT systems. Strong technical skills, including Microsoft products - Active Directory & Group Policy, Windows 10, Windows Server 2012 and Microsoft 365. Impeccable written and verbal communication skills. Experience in diagnosing and resolving technical errors. Person Specification: Passion for IT. Customer Focused. Attention to detail. Multitasker. Strong analysis skills. Apply Today! About GreatFind Recruitment Here at GreatFind Recruitment, with 20 years EdTech experience, we specialise in Sourcing IT Talent for Education and the technology sector. Our clients include schools, multi-academy trusts, IT service providers, IT resellers, and educational software providers, Providing marketing, sales, technical, and operational professionals is our forte. At our agency, we know exactly what skills, personal attributes, and work experience our candidates need to succeed within our clients' businesses. We are an equal opportunity provider. Please note that as a result of the high volume of applications we receive, we may not be able to provide individual responses to each application. If you have not received any communication from us within three business days, please consider your application unsuccessful.
Senior IT Field Engineer (2nd Line) Middlewich 30,000 to 40,000 + door to door call out + pension + 28 days annual leave + company van or fuel card This is an excellent opportunity to join a fast-paced IT solutions specialist who are growing again due to winning a number of new contracts, this innovative MSP offers progression and development opportunities. This company are a thriving Managed Service Provider which offers a variety of IT services and solutions to a vast range of local enterprises. Due to their continued success they are expanding their Infrastructure and Networking team. In this role you will solve a variety of problems for clients, providing 1st and 2nd line support on software/network and IT hardware troubleshooting. The ideal candidate will have good experience with LAN/WAN protocols, networking, routing and firewalls. This is a fantastic opportunity to join a fast-moving company with a large amount of accumulated experience and knowledge, where no two days are the same and where no one leaves without learning something new each day! The Role: Troubleshooting and resolving issues 1st /2nd line support 1 in 4 weeks on call + some occasional weekend working On going monitoring and maintenance of client networks & infrastructure Mon to Fri, On-Site The Person: LAN/WAN experience Networking/Routing/Firewall experience Experience with Microsoft OS and Azure Virtualistation experience, such as; VMware or Hyper-V MSP background Desired Reference Number: BBBH(phone number removed) To apply for this role or to be considered for further roles, please click "Apply Now" or contact Nina-Rose Cunliffe at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
Apr 18, 2024
Full time
Senior IT Field Engineer (2nd Line) Middlewich 30,000 to 40,000 + door to door call out + pension + 28 days annual leave + company van or fuel card This is an excellent opportunity to join a fast-paced IT solutions specialist who are growing again due to winning a number of new contracts, this innovative MSP offers progression and development opportunities. This company are a thriving Managed Service Provider which offers a variety of IT services and solutions to a vast range of local enterprises. Due to their continued success they are expanding their Infrastructure and Networking team. In this role you will solve a variety of problems for clients, providing 1st and 2nd line support on software/network and IT hardware troubleshooting. The ideal candidate will have good experience with LAN/WAN protocols, networking, routing and firewalls. This is a fantastic opportunity to join a fast-moving company with a large amount of accumulated experience and knowledge, where no two days are the same and where no one leaves without learning something new each day! The Role: Troubleshooting and resolving issues 1st /2nd line support 1 in 4 weeks on call + some occasional weekend working On going monitoring and maintenance of client networks & infrastructure Mon to Fri, On-Site The Person: LAN/WAN experience Networking/Routing/Firewall experience Experience with Microsoft OS and Azure Virtualistation experience, such as; VMware or Hyper-V MSP background Desired Reference Number: BBBH(phone number removed) To apply for this role or to be considered for further roles, please click "Apply Now" or contact Nina-Rose Cunliffe at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
Job Title: Network Engineer Location: Leeds (hybrid) Salary: 35,000+Overtime You want a company that has progression, will pay for you to attain certificates and cares about your home/work balence apply for this job and explore an opportunity that will give you what your current/previous employer couldn't! Benefits : A generous holiday package of 28 days, including bank holidays, with an additional day earned for each year of service, up to a maximum of 33 days, along with the option to buy and sell holidays. Free Onsite Parking. Flexi Time. Progression Plan Funded certifications. Private Health Care Scheme. Customer Referral Bonus Payments. Introduce a Friend Bonus Payments. Broadband and Mobile Phone Discounts. Regular Team Events. Various performance recognition incentives. Buying and Selling of Holidays. Position Overview: As a Network Engineer, you will play a crucial role in maintaining and enhancing client network infrastructure. You will be responsible for troubleshooting network issues, implementing solutions, and providing exceptional technical support to ensure the reliability and efficiency of clients' networks. Key Responsibilities: Network Troubleshooting: Diagnose and resolve complex network issues, ensuring minimal downtime and optimal performance. Configuration and Maintenance: Configure and maintain network devices, including routers, switches, and firewalls, to meet the specific needs of clients. Technical Support: Provide timely and effective 2nd line support to end-users, addressing network-related queries and issues with a high level of professionalism. Collaboration: Work closely with 1st Line Support and other technical teams to escalate and resolve issues efficiently, ensuring a seamless support experience for clients. Documentation: Maintain accurate documentation of network configurations, troubleshooting steps, and resolutions. Security Measures: Implement and monitor security measures to safeguard network infrastructure from potential threats. Technology Evaluation: Stay abreast of emerging technologies and provide recommendations for network improvements and enhancements. Qualifications and Skills: Bachelor's degree in Computer Science, Information Technology, or a related field. Proven experience in a 2nd Line Network Engineer or similar role. Strong knowledge of networking protocols, including TCP/IP, DNS, DHCP, and VPN. Hands-on experience with Cisco, Juniper, or similar networking equipment. Familiarity with security protocols and measures. Excellent troubleshooting and problem-solving skills. Relevant certifications (e.g., CCNA, CCNP) would be an advantage. If you are a skilled and motivated individual looking to contribute to a dynamic team and further your career in network engineering, we invite you to apply. Please submit your resume and a cover letter detailing your relevant experience to us now. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 18, 2024
Full time
Job Title: Network Engineer Location: Leeds (hybrid) Salary: 35,000+Overtime You want a company that has progression, will pay for you to attain certificates and cares about your home/work balence apply for this job and explore an opportunity that will give you what your current/previous employer couldn't! Benefits : A generous holiday package of 28 days, including bank holidays, with an additional day earned for each year of service, up to a maximum of 33 days, along with the option to buy and sell holidays. Free Onsite Parking. Flexi Time. Progression Plan Funded certifications. Private Health Care Scheme. Customer Referral Bonus Payments. Introduce a Friend Bonus Payments. Broadband and Mobile Phone Discounts. Regular Team Events. Various performance recognition incentives. Buying and Selling of Holidays. Position Overview: As a Network Engineer, you will play a crucial role in maintaining and enhancing client network infrastructure. You will be responsible for troubleshooting network issues, implementing solutions, and providing exceptional technical support to ensure the reliability and efficiency of clients' networks. Key Responsibilities: Network Troubleshooting: Diagnose and resolve complex network issues, ensuring minimal downtime and optimal performance. Configuration and Maintenance: Configure and maintain network devices, including routers, switches, and firewalls, to meet the specific needs of clients. Technical Support: Provide timely and effective 2nd line support to end-users, addressing network-related queries and issues with a high level of professionalism. Collaboration: Work closely with 1st Line Support and other technical teams to escalate and resolve issues efficiently, ensuring a seamless support experience for clients. Documentation: Maintain accurate documentation of network configurations, troubleshooting steps, and resolutions. Security Measures: Implement and monitor security measures to safeguard network infrastructure from potential threats. Technology Evaluation: Stay abreast of emerging technologies and provide recommendations for network improvements and enhancements. Qualifications and Skills: Bachelor's degree in Computer Science, Information Technology, or a related field. Proven experience in a 2nd Line Network Engineer or similar role. Strong knowledge of networking protocols, including TCP/IP, DNS, DHCP, and VPN. Hands-on experience with Cisco, Juniper, or similar networking equipment. Familiarity with security protocols and measures. Excellent troubleshooting and problem-solving skills. Relevant certifications (e.g., CCNA, CCNP) would be an advantage. If you are a skilled and motivated individual looking to contribute to a dynamic team and further your career in network engineering, we invite you to apply. Please submit your resume and a cover letter detailing your relevant experience to us now. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Role: 2nd Line Network Engineer Location: York (hybrid) Salary: 35,000 (additional paid overtime) We are working with an almost 200 year old company who is solidified in the industry and employ over 250 people. They are currently in need of an experienced 2nd Line Network Engineer who can come in and take responsibility for the WAN/LAN infrastructure, as well as have in depth experience of network switching, routing, firewalls and supporting services within the enterprise LAN/WAN infrastructure. Your key responsibilities will include 2rd line support, monitoring and maintenance of LAN/WAN infrastructure and services, maintaining and maximizing network security and taking a key role in planning and delivering both new and ongoing improvement projects. Technical Experience/Qualifications Extensive experience with network routing and switching. Extensive experience programming Cisco, HP and Dell networking equipment. Firewall configuration (particularly Fortinet) Complex Wi-Fi deployments (particularly Aruba and Ubiquiti). Network monitoring and management and diagnostic tools (particularly SolarWinds). Familiarity and experience working with multiple site MPLS environments. Skills Excellent diagnostic fault-finding and monitoring skills. Able to work well with others with a strong team focused approach to success. A desire to learn new skills and willingness to adapt to changes in a dynamic working environment. Benefits Hybrid working structure (Work From Home Split) Paid for certification Pension Healthcare Mobile phone 37 hour week Free Parking Discounted/Free products If you think you would be perfect for this role or know anyone you think would be, please respond with a copy of your up to date CV. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 18, 2024
Full time
Role: 2nd Line Network Engineer Location: York (hybrid) Salary: 35,000 (additional paid overtime) We are working with an almost 200 year old company who is solidified in the industry and employ over 250 people. They are currently in need of an experienced 2nd Line Network Engineer who can come in and take responsibility for the WAN/LAN infrastructure, as well as have in depth experience of network switching, routing, firewalls and supporting services within the enterprise LAN/WAN infrastructure. Your key responsibilities will include 2rd line support, monitoring and maintenance of LAN/WAN infrastructure and services, maintaining and maximizing network security and taking a key role in planning and delivering both new and ongoing improvement projects. Technical Experience/Qualifications Extensive experience with network routing and switching. Extensive experience programming Cisco, HP and Dell networking equipment. Firewall configuration (particularly Fortinet) Complex Wi-Fi deployments (particularly Aruba and Ubiquiti). Network monitoring and management and diagnostic tools (particularly SolarWinds). Familiarity and experience working with multiple site MPLS environments. Skills Excellent diagnostic fault-finding and monitoring skills. Able to work well with others with a strong team focused approach to success. A desire to learn new skills and willingness to adapt to changes in a dynamic working environment. Benefits Hybrid working structure (Work From Home Split) Paid for certification Pension Healthcare Mobile phone 37 hour week Free Parking Discounted/Free products If you think you would be perfect for this role or know anyone you think would be, please respond with a copy of your up to date CV. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Trust Payments have an exciting opportunity for an IT Technician to join the team. Location: Bangor, Wales Salary: Competitive + Benefits Job Type: Permanent, Full-Time About Us: Trust Payments is a global unified payment technology group that was formed in 2019 combining technology and financial services into an omnichannel solution. The new business model has enabled Trust Payments to establish itself as a leading Fintech Payments group. IT Technician This Role: - Working as part of the IT Helpdesk team who are the first line IT support for Trust Payments staff seeking assistance using and accessing the company s IT systems and services - Overseeing the installation and configuration of computer hardware and software within the company, and the configuration of user accounts - Assistance and maintenance of mobile and desk telephony systems - Assistance and maintenance of Audio Visual equipment, meeting room equipment, and collaborative work tools IT Technician Key Responsibilities: - Serve as First Line Support for staff seeking technical assistance for all IT issues raised via the Zendesk ticketing system, over the phone, and in person - Diagnose hardware and software faults, document discoveries and interactions within the ticketing system, and escalate issues to 2nd and 3rd line assistance as needed - Troubleshoot and repair computer systems, hardware, and peripherals. Liaising with third party suppliers for supply and support of equipment under warranty - Undertake user account management tasks, onboarding and offboarding of staff, and maintain records of permissions granted or revoked - Install and configure laptops and desktops for deployment to end users - Maintain an accurate inventory record of hardware and user permissions - Server room organisation and maintenance work (server rack mounting, UPS installation, network and power cable runs) - Generator and/or air conditioning unit monitoring and testing - Create and maintain technical and non-technical instructional articles hosted on the company self-help portal - Comply with all legislation and codes of practice appropriate to the role - Comply with the Health and Safety at work Act (1974) and relevant directives in all activities - Compliance on all relevant aspects of the GDPR as appropriate to the role IT Technician Experience & Qualifications: - Able to work on your own as well as part of a team - Ability to lift and/or move up to 10 kilograms - Valid UK passport Experience needed in: - IT Support and/or Customer Service role, awareness the challenges of maintaining a good workspace environment - Assisting and maintaining all aspects of Laptops, Monitors, Mobile Phones, and general desktop equipment - Using Microsoft 365 Admin Centre for user account management - Installing/troubleshooting Microsoft Windows 11 and Microsoft Office packages - Using a customer service ticketing tool, such as Zendesk - Writing training materials, undertake direct training and guidance of users on the use of IT equipment Advantageous to have experience in any of the following: - Experience with Switches, Servers, Wi-Fi, and Audio-Visual equipment - Experience using Atlassian suite (Jira and Confluence) - Experience with access issues to AWS - Experience using ePOS equipment - Entry level IT qualifications - Apple MacOS experience IT Technician Benefits: - Opportunity to be part of a rapidly scaling and market-leading Fintech business - Health and Wellbeing ethos including regular wellness sessions, fitness and nutrition and other events as well as internally qualified mental health first aiders - Family-friendly enhanced benefits/policies - Pension, Healthcare, Life Assurance - Social events and team building We acknowledge the value that a diverse and inclusive working environment brings to Trust Payments. We celebrate the differences that people can bring through their cultures, backgrounds, and perspectives. We are dedicated to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic. During the recruitment process we welcome you to inform us confidentially of any special adjustments required to participate fully in our recruitment experience. To submit your CV for this exciting IT Technician opportunity, please click Apply now!
Apr 18, 2024
Full time
Trust Payments have an exciting opportunity for an IT Technician to join the team. Location: Bangor, Wales Salary: Competitive + Benefits Job Type: Permanent, Full-Time About Us: Trust Payments is a global unified payment technology group that was formed in 2019 combining technology and financial services into an omnichannel solution. The new business model has enabled Trust Payments to establish itself as a leading Fintech Payments group. IT Technician This Role: - Working as part of the IT Helpdesk team who are the first line IT support for Trust Payments staff seeking assistance using and accessing the company s IT systems and services - Overseeing the installation and configuration of computer hardware and software within the company, and the configuration of user accounts - Assistance and maintenance of mobile and desk telephony systems - Assistance and maintenance of Audio Visual equipment, meeting room equipment, and collaborative work tools IT Technician Key Responsibilities: - Serve as First Line Support for staff seeking technical assistance for all IT issues raised via the Zendesk ticketing system, over the phone, and in person - Diagnose hardware and software faults, document discoveries and interactions within the ticketing system, and escalate issues to 2nd and 3rd line assistance as needed - Troubleshoot and repair computer systems, hardware, and peripherals. Liaising with third party suppliers for supply and support of equipment under warranty - Undertake user account management tasks, onboarding and offboarding of staff, and maintain records of permissions granted or revoked - Install and configure laptops and desktops for deployment to end users - Maintain an accurate inventory record of hardware and user permissions - Server room organisation and maintenance work (server rack mounting, UPS installation, network and power cable runs) - Generator and/or air conditioning unit monitoring and testing - Create and maintain technical and non-technical instructional articles hosted on the company self-help portal - Comply with all legislation and codes of practice appropriate to the role - Comply with the Health and Safety at work Act (1974) and relevant directives in all activities - Compliance on all relevant aspects of the GDPR as appropriate to the role IT Technician Experience & Qualifications: - Able to work on your own as well as part of a team - Ability to lift and/or move up to 10 kilograms - Valid UK passport Experience needed in: - IT Support and/or Customer Service role, awareness the challenges of maintaining a good workspace environment - Assisting and maintaining all aspects of Laptops, Monitors, Mobile Phones, and general desktop equipment - Using Microsoft 365 Admin Centre for user account management - Installing/troubleshooting Microsoft Windows 11 and Microsoft Office packages - Using a customer service ticketing tool, such as Zendesk - Writing training materials, undertake direct training and guidance of users on the use of IT equipment Advantageous to have experience in any of the following: - Experience with Switches, Servers, Wi-Fi, and Audio-Visual equipment - Experience using Atlassian suite (Jira and Confluence) - Experience with access issues to AWS - Experience using ePOS equipment - Entry level IT qualifications - Apple MacOS experience IT Technician Benefits: - Opportunity to be part of a rapidly scaling and market-leading Fintech business - Health and Wellbeing ethos including regular wellness sessions, fitness and nutrition and other events as well as internally qualified mental health first aiders - Family-friendly enhanced benefits/policies - Pension, Healthcare, Life Assurance - Social events and team building We acknowledge the value that a diverse and inclusive working environment brings to Trust Payments. We celebrate the differences that people can bring through their cultures, backgrounds, and perspectives. We are dedicated to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic. During the recruitment process we welcome you to inform us confidentially of any special adjustments required to participate fully in our recruitment experience. To submit your CV for this exciting IT Technician opportunity, please click Apply now!
IT Support Engineer - Up to 30k - Birmingham City Centre Role: IT Support Engineer Location: Birmingham City Centre Salary: Up to 30k Benefits: Competitive Salary 25 days Holiday + bank 2 days from home a week Company Car Birthday gifts and day off Company trips away Are you looking to advance your IT career? Fed up with limited progression opportunities and feeling stuck in first-line support? This opening provides seasoned IT support engineers exposure to technologies and infrastructures that can significantly enrich their skill set. The company is seeking a dynamic addition to their service desk team. If you have over three years of experience in the IT industry and aspire to elevate not only your career but also your financial prospects, then this opportunity is tailor-made for you. You are an ideal candidate for this role if you have: Over three years of IT experience Proficiency in Windows OS, Office 365, Active Directory, Azure, and VMware/Hyper-V Key Skills required: Active Directory and Group Policy Windows Servers Virtual Machines Office 365 and Exchange Servers Networking fundamentals including DNS, DHCP, and TCP/IP Cloud Technologies such as Azure and AWS Possession of a Full UK Driving License If you're excited about joining a dynamic, industry-leading organization committed to advancing your career and sponsoring your certifications, don't hesitate to apply for this role promptly. Reach out to me via email at connor com to express your interest. 1st Line Support, 2nd Line Support, 3rd Line Support, AD, Office 365, Windows OS, macOS, Hardware, Hyper-V, Citrix, Servers, Networking, Security, VMware, Technician, Support Engineer, Service Desk In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 18, 2024
Full time
IT Support Engineer - Up to 30k - Birmingham City Centre Role: IT Support Engineer Location: Birmingham City Centre Salary: Up to 30k Benefits: Competitive Salary 25 days Holiday + bank 2 days from home a week Company Car Birthday gifts and day off Company trips away Are you looking to advance your IT career? Fed up with limited progression opportunities and feeling stuck in first-line support? This opening provides seasoned IT support engineers exposure to technologies and infrastructures that can significantly enrich their skill set. The company is seeking a dynamic addition to their service desk team. If you have over three years of experience in the IT industry and aspire to elevate not only your career but also your financial prospects, then this opportunity is tailor-made for you. You are an ideal candidate for this role if you have: Over three years of IT experience Proficiency in Windows OS, Office 365, Active Directory, Azure, and VMware/Hyper-V Key Skills required: Active Directory and Group Policy Windows Servers Virtual Machines Office 365 and Exchange Servers Networking fundamentals including DNS, DHCP, and TCP/IP Cloud Technologies such as Azure and AWS Possession of a Full UK Driving License If you're excited about joining a dynamic, industry-leading organization committed to advancing your career and sponsoring your certifications, don't hesitate to apply for this role promptly. Reach out to me via email at connor com to express your interest. 1st Line Support, 2nd Line Support, 3rd Line Support, AD, Office 365, Windows OS, macOS, Hardware, Hyper-V, Citrix, Servers, Networking, Security, VMware, Technician, Support Engineer, Service Desk In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
IT Systems Anayst - Pharmaceutical Engineering - MC(phone number removed) IT Systems Anayst required based in Laindon, Essex in a purpose-built design, engineering and headquarters building with 70 employees at this site. We are looking to appoint an IT Systems Analyst to work in our IT department in Laindon, Essex. This role reports directly to the IT Manager, contributing to the IT department's mission by supporting 70+ users in operating our IT resources and supplying the necessary services. IT Systems Anayst - Pharmaceutical Engineering Position Overview Provide systems and support for customer OT (Operational Technology) IT requirements: - - Research, develop, and implement robust IT systems to support customer OT - Assist with the development and implementation of the SQL database required for customer OT - Support other departments with customer OT issues and specialised applications - Maintain specification and configuration records of OT implementations - Interact and support customers when required - Support with protocol testing of customer OT - Generate IT procedures to support customer OT Provide 2nd line support for users to ensure they can continue with their daily tasks: - - Respond to support requests - Assist users with application operations - Resolve 2nd line support issues - Assist with 1st line support issues when required - Connect with 3rd party service providers Follow IT processes to help maintain a high quality of service: - - Ensure routine assignments are completed - Maintain asset records - Review process performance - Generate IT process procedures Assist with the implementation and development of IT resources: - - Assist with the physical side of operations - Be prepared to work outside office hours - Research new technologies to align with DH objectives Participate and engage with IT team interactions and contribute to the group effort: - - Attend team meetings - Communicate any ideas or concerns - Assist with strategic decision making - Assist with process development Assist with encouraging a healthy environment for the IT department: - - Keep department areas clean and tidy - Ensure the IT inventory is organised IT Systems Anayst - Pharmaceutical Engineering Position Requirements - Knowledge of computer, network components and their functions - Administrative knowledge of Microsoft Windows 10 client OS - Experience with Microsoft Office applications - Experiences working with Windows servers, active directory, and Microsoft 365 infrastructure - Good knowledge of hypervisors, virtual storage area networks, and failover clustering - Experience operating Microsoft Business Central would be beneficial Record of Achievement An IT qualification to demonstrate skillset, minimum requirement: - - CompTIA A+ certification or equivalent - Certification in Microsoft Hyper-V and/or VMWare ESX hypervisors IT Systems Anayst - Pharmaceutical Engineering Position Remuneration Salary dependent on experience Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, and contact you in relation to this application and the services we offer.
Apr 18, 2024
Full time
IT Systems Anayst - Pharmaceutical Engineering - MC(phone number removed) IT Systems Anayst required based in Laindon, Essex in a purpose-built design, engineering and headquarters building with 70 employees at this site. We are looking to appoint an IT Systems Analyst to work in our IT department in Laindon, Essex. This role reports directly to the IT Manager, contributing to the IT department's mission by supporting 70+ users in operating our IT resources and supplying the necessary services. IT Systems Anayst - Pharmaceutical Engineering Position Overview Provide systems and support for customer OT (Operational Technology) IT requirements: - - Research, develop, and implement robust IT systems to support customer OT - Assist with the development and implementation of the SQL database required for customer OT - Support other departments with customer OT issues and specialised applications - Maintain specification and configuration records of OT implementations - Interact and support customers when required - Support with protocol testing of customer OT - Generate IT procedures to support customer OT Provide 2nd line support for users to ensure they can continue with their daily tasks: - - Respond to support requests - Assist users with application operations - Resolve 2nd line support issues - Assist with 1st line support issues when required - Connect with 3rd party service providers Follow IT processes to help maintain a high quality of service: - - Ensure routine assignments are completed - Maintain asset records - Review process performance - Generate IT process procedures Assist with the implementation and development of IT resources: - - Assist with the physical side of operations - Be prepared to work outside office hours - Research new technologies to align with DH objectives Participate and engage with IT team interactions and contribute to the group effort: - - Attend team meetings - Communicate any ideas or concerns - Assist with strategic decision making - Assist with process development Assist with encouraging a healthy environment for the IT department: - - Keep department areas clean and tidy - Ensure the IT inventory is organised IT Systems Anayst - Pharmaceutical Engineering Position Requirements - Knowledge of computer, network components and their functions - Administrative knowledge of Microsoft Windows 10 client OS - Experience with Microsoft Office applications - Experiences working with Windows servers, active directory, and Microsoft 365 infrastructure - Good knowledge of hypervisors, virtual storage area networks, and failover clustering - Experience operating Microsoft Business Central would be beneficial Record of Achievement An IT qualification to demonstrate skillset, minimum requirement: - - CompTIA A+ certification or equivalent - Certification in Microsoft Hyper-V and/or VMWare ESX hypervisors IT Systems Anayst - Pharmaceutical Engineering Position Remuneration Salary dependent on experience Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, and contact you in relation to this application and the services we offer.
2nd Line Support Engineer Hybrid approach Are you a 2nd line Support Engineer looking for a new opportunity? IntaPeople are working with a leading tech company looking to grow their team with an experienced 2nd line Support Engineer on a permanent basis. As a 2nd line Support Engineer, you will provide remote support via electronic tickets, diagnose and troubleshoot technical issues as well as taking ownership of customer issues to resolution providing technical support via email, telephone and remote-control sessions. You would be joining a team of 11 other engineers who are a supportive, welcoming and collaborative with some strong experience behind them. As a 2nd line support engineer each day would be different from resolving system outages, resetting passwords and ensuring a seamless process for colleagues and customers. The role: Working in a team ensuring all tickets are resolved. Taking any inbound calls from clients as and when required. Prioritising and identifying solutions to software and hardware issues. Providing remote support via electronic tickets raised by colleagues and customers. Diagnosing and troubleshooting technical issues. Providing high standard communication to clients. Intune administration. Taking full ownership of customer issues to resolution providing strong customer service. The ideal candidate: Experience in an IT support environment. O365 Administration such as SharePoint, Teams, Exchange and Security and Compliance. Experience with Windows and MAC Desktop. Ability to collaborate with a team. Microsoft Intune. Understanding of basic Firewalls & switches. Strong communication skills. If this opportunity interests you please reach out to Caitlin on the below contact details for more information, Email: (url removed) Tel: (phone number removed) (phone number removed)
Apr 18, 2024
Full time
2nd Line Support Engineer Hybrid approach Are you a 2nd line Support Engineer looking for a new opportunity? IntaPeople are working with a leading tech company looking to grow their team with an experienced 2nd line Support Engineer on a permanent basis. As a 2nd line Support Engineer, you will provide remote support via electronic tickets, diagnose and troubleshoot technical issues as well as taking ownership of customer issues to resolution providing technical support via email, telephone and remote-control sessions. You would be joining a team of 11 other engineers who are a supportive, welcoming and collaborative with some strong experience behind them. As a 2nd line support engineer each day would be different from resolving system outages, resetting passwords and ensuring a seamless process for colleagues and customers. The role: Working in a team ensuring all tickets are resolved. Taking any inbound calls from clients as and when required. Prioritising and identifying solutions to software and hardware issues. Providing remote support via electronic tickets raised by colleagues and customers. Diagnosing and troubleshooting technical issues. Providing high standard communication to clients. Intune administration. Taking full ownership of customer issues to resolution providing strong customer service. The ideal candidate: Experience in an IT support environment. O365 Administration such as SharePoint, Teams, Exchange and Security and Compliance. Experience with Windows and MAC Desktop. Ability to collaborate with a team. Microsoft Intune. Understanding of basic Firewalls & switches. Strong communication skills. If this opportunity interests you please reach out to Caitlin on the below contact details for more information, Email: (url removed) Tel: (phone number removed) (phone number removed)
2nd Line IT Support Engineer Up to 35k Basingstoke middle is partnered exclusively with a fast-growing MSP client in Basingstoke to find their new 2nd Line Engineer! After the business has gained new organic client growth, this is a brand-new hire to support its continuous improvement plans and client offerings. Having placed a few great people with this business already, we know firsthand how passionate they are about developing their staff. The Role: You will be joining a close-knit team of Engineers to offer 2ndline duties, implementing and leading projects such as; site relocation, server installs and upgrades, and implementing backup solutions. Skills: - VMWare or Hyper-V experience is ideal - Good experience with Windows Servers - Strong O365 experience. - Active Directory, DHCP, DNS and IIS - Hardware experience - Understanding of networking principles and protocols The role will involve client-facing activity so you MUST be able to drive onsite. If you feel this role is right for you and you thrive in a relaxed and supportive environment, please submit your CV. Middle Recruitment Limited is an Equal Opportunities Employer. Middle provides equal employment opportunities regardless of ethnic origin, gender, nationality, religion, physical ability, sexual orientation, marital status, parental status, or medical history.
Apr 18, 2024
Full time
2nd Line IT Support Engineer Up to 35k Basingstoke middle is partnered exclusively with a fast-growing MSP client in Basingstoke to find their new 2nd Line Engineer! After the business has gained new organic client growth, this is a brand-new hire to support its continuous improvement plans and client offerings. Having placed a few great people with this business already, we know firsthand how passionate they are about developing their staff. The Role: You will be joining a close-knit team of Engineers to offer 2ndline duties, implementing and leading projects such as; site relocation, server installs and upgrades, and implementing backup solutions. Skills: - VMWare or Hyper-V experience is ideal - Good experience with Windows Servers - Strong O365 experience. - Active Directory, DHCP, DNS and IIS - Hardware experience - Understanding of networking principles and protocols The role will involve client-facing activity so you MUST be able to drive onsite. If you feel this role is right for you and you thrive in a relaxed and supportive environment, please submit your CV. Middle Recruitment Limited is an Equal Opportunities Employer. Middle provides equal employment opportunities regardless of ethnic origin, gender, nationality, religion, physical ability, sexual orientation, marital status, parental status, or medical history.
Position: IT Engineer Salary: 35,000 Location: Wolverhampton We are seeking an IT Specialist to provide 2nd line support, joining a dynamic IT Team at an MSP. This role offers ample opportunities for progression to the senior service desk, along with exposure to exciting upcoming projects. Joining now presents an exciting time as the company's current clients are experiencing significant expansions. They offer financial incentives for meeting KPIs and targets, as well as covering training and certifications as required. Key Skills: Windows Servers Active Directory Office 365 Intune DNS, DHCP, TCP/IP Azure Cloud Infrastructure Networking Altaro Backups If you believe you possess the necessary skills and could excel in this role, please apply directly or send your full CV to (url removed). Windows, Active Directory, Office 365, DNS, DHCP, TCP/IP, Azure, Networking, Intune, Altaro In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 18, 2024
Full time
Position: IT Engineer Salary: 35,000 Location: Wolverhampton We are seeking an IT Specialist to provide 2nd line support, joining a dynamic IT Team at an MSP. This role offers ample opportunities for progression to the senior service desk, along with exposure to exciting upcoming projects. Joining now presents an exciting time as the company's current clients are experiencing significant expansions. They offer financial incentives for meeting KPIs and targets, as well as covering training and certifications as required. Key Skills: Windows Servers Active Directory Office 365 Intune DNS, DHCP, TCP/IP Azure Cloud Infrastructure Networking Altaro Backups If you believe you possess the necessary skills and could excel in this role, please apply directly or send your full CV to (url removed). Windows, Active Directory, Office 365, DNS, DHCP, TCP/IP, Azure, Networking, Intune, Altaro In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Role: 2nd Line Engineer Location: Coventry Salary: 35,000 Interviewing Immediately! I'm sure every job advert you read is a "great opportunity" with a "leading company". I will spare you the paragraphs of jargon and cut straight to the point in a few bullet points below: Small, friendly and close-knit IT Team (sub 20 heads), split over Support & Projects Organic approach to learning and development Build strong and lasting relationships users and senior management to become the go to Infrastructure employee Large focus on project work, currently in Cloud implementation / firewall management / Infrastructure Security / Large office move Opportunity to grow as leader Sound good? See the tech stack below: Windows OS/desktop Windows Server Azure & Cloud - Including AZ104 Certification Hyper-V Firewalls Cisco Networks Office 365 / Hybrid migrations Active Directory Does this role and technical requirements fit with your experience and aspirations? - Hit apply to find out more. You can also send your CV directly to my email ( Thomas com ) If you feel this role is a little senior for your experience, hit apply anyway - these guys are looking for a 2nd - 3rd liner to join the team too! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 18, 2024
Full time
Role: 2nd Line Engineer Location: Coventry Salary: 35,000 Interviewing Immediately! I'm sure every job advert you read is a "great opportunity" with a "leading company". I will spare you the paragraphs of jargon and cut straight to the point in a few bullet points below: Small, friendly and close-knit IT Team (sub 20 heads), split over Support & Projects Organic approach to learning and development Build strong and lasting relationships users and senior management to become the go to Infrastructure employee Large focus on project work, currently in Cloud implementation / firewall management / Infrastructure Security / Large office move Opportunity to grow as leader Sound good? See the tech stack below: Windows OS/desktop Windows Server Azure & Cloud - Including AZ104 Certification Hyper-V Firewalls Cisco Networks Office 365 / Hybrid migrations Active Directory Does this role and technical requirements fit with your experience and aspirations? - Hit apply to find out more. You can also send your CV directly to my email ( Thomas com ) If you feel this role is a little senior for your experience, hit apply anyway - these guys are looking for a 2nd - 3rd liner to join the team too! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Amazing New Role My client is looking for an experienced and ambitious 2nd Line Support Engineer to join my clients IT team. As a 2nd Line Support Engineer, you will be responsible for providing technical support and troubleshooting assistance to clients. MUST HAVE MSP EXPERIENCE Skills required- Windows Desktop (phone number removed) Experience of software and hardware troubleshooting Good understanding of PC hardware set-up and configuration Knowledge of Cloud storage solutions, OneDrive, SharePoint, DropBox, etc Advanced Windows 10 Desktop Administration Application and OS deployment Windows Server (2012 R2, 2016, 2019, Hyper V) Install, configure and troubleshoot issues You need to have experience working in an MSP environment and be confident supporting and commissioning/onboarding Office 365 products. There can be an opportunity to visit client sites, but this will be primarily based on site in the office . If this sounds like a great fit for you, please apply now (url removed) For more information about Senitor and the opportunities we have to offer follow us on Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 18, 2024
Full time
Amazing New Role My client is looking for an experienced and ambitious 2nd Line Support Engineer to join my clients IT team. As a 2nd Line Support Engineer, you will be responsible for providing technical support and troubleshooting assistance to clients. MUST HAVE MSP EXPERIENCE Skills required- Windows Desktop (phone number removed) Experience of software and hardware troubleshooting Good understanding of PC hardware set-up and configuration Knowledge of Cloud storage solutions, OneDrive, SharePoint, DropBox, etc Advanced Windows 10 Desktop Administration Application and OS deployment Windows Server (2012 R2, 2016, 2019, Hyper V) Install, configure and troubleshoot issues You need to have experience working in an MSP environment and be confident supporting and commissioning/onboarding Office 365 products. There can be an opportunity to visit client sites, but this will be primarily based on site in the office . If this sounds like a great fit for you, please apply now (url removed) For more information about Senitor and the opportunities we have to offer follow us on Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.