Here at Elevation Recruitment Group we are pleased to be partnering exclusively with one of our key clients in Sheffield as they look to recruit a 1st line Support Technician. Site based role Monday to Friday - license & own vehicle require as some potential travel My client is seeking a talented and motivated individual to join their team as a 1st Line Support Technician. In this role, you will be the first point of contact for end users, providing technical support and troubleshooting assistance for a wide range of IT issues. You will have the opportunity to work with cutting-edge technologies and gain valuable experience in a fast-paced environment! Key Duties & Responsibilities: Respond to incoming support requests via phone, email, or ticketing system in a timely manner Diagnose and resolve technical issues related to hardware, software, and network connectivity Provide step-by-step guidance and instructions to clients for problem resolution Escalate complex issues to the appropriate support teams when necessary Document all support interactions and resolutions accurately in our ticketing system Proactively identify trends or recurring issues and recommend solutions to prevent future occurrences Assist with the setup and configuration of new hardware and software as needed We are keen to speak with Tech savvy professionals who possess the following skills & experience: Proven experience as a 1st Line Support Technician or similar customer focussed role Strong technical knowledge of hardware, software, operating systems, and peripherals Proficiency in PC builds, upgrades, and configurations Familiarity with printer maintenance and troubleshooting Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users Ability to diagnose and resolve technical issues independently or with minimal supervision Familiarity with ticketing systems and IT service management best practices Relevant certifications, such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent, are a plus If you are passionate about technology and enjoy helping others solve technical challenges, we want to hear from you!
Mar 28, 2024
Full time
Here at Elevation Recruitment Group we are pleased to be partnering exclusively with one of our key clients in Sheffield as they look to recruit a 1st line Support Technician. Site based role Monday to Friday - license & own vehicle require as some potential travel My client is seeking a talented and motivated individual to join their team as a 1st Line Support Technician. In this role, you will be the first point of contact for end users, providing technical support and troubleshooting assistance for a wide range of IT issues. You will have the opportunity to work with cutting-edge technologies and gain valuable experience in a fast-paced environment! Key Duties & Responsibilities: Respond to incoming support requests via phone, email, or ticketing system in a timely manner Diagnose and resolve technical issues related to hardware, software, and network connectivity Provide step-by-step guidance and instructions to clients for problem resolution Escalate complex issues to the appropriate support teams when necessary Document all support interactions and resolutions accurately in our ticketing system Proactively identify trends or recurring issues and recommend solutions to prevent future occurrences Assist with the setup and configuration of new hardware and software as needed We are keen to speak with Tech savvy professionals who possess the following skills & experience: Proven experience as a 1st Line Support Technician or similar customer focussed role Strong technical knowledge of hardware, software, operating systems, and peripherals Proficiency in PC builds, upgrades, and configurations Familiarity with printer maintenance and troubleshooting Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users Ability to diagnose and resolve technical issues independently or with minimal supervision Familiarity with ticketing systems and IT service management best practices Relevant certifications, such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent, are a plus If you are passionate about technology and enjoy helping others solve technical challenges, we want to hear from you!
Senior IT Technician - Tunbridge Wells (hybrid role) - £35,000 - £40,000 Are you an experienced and skilled IT professional looking for a challenging role in a dynamic and fast-paced environment? TN Recruits are working with a highly successful technology services provider, who as a result of ongoing expansion are now seeking a 2nd Line Support Lead to provide essential client and team support and expertise. You'll be instrumental in providing technical support for telecom and IT systems. From troubleshooting issues to managing 1st line support staff, your role will be critical to ensuring their clients' systems run smoothly. The Day to Day : 1st and 2nd Line Support Lead: Resolve technical issues reported by customers. Provide troubleshooting assistance to end-users. Collaborate with teams for complex issue resolution. Manage 1st line support staff. Technical Investigation: Identify and diagnose telecom and IT-related problems. Analyse system logs and error messages. Implement corrective actions for system reliability. Project Management: Deliver telecom and IT projects within scope and budget. Assist in project planning and execution. Provide project updates to stakeholders. Site Surveying: Assess technical requirements for installations. Document site conditions and challenges. Develop accurate project proposals. Installations: Perform telecom and IT system installations. Ensure compliance with industry standards. Validate system functionality post-installation What we are seeking: Must have worked in an IT Support company - 1st or 2nd Line support experience for at least 2-3 years. Experienced in Microsoft 365 product suite including AzureAD, Intune, and Sharepoint Experienced in installation and configuration of Windows server 2012, 2019, and 2022 Good knowledge/understanding of Hyper-V virtualisation technology Excellent troubleshooting skills, with clear documentation and admin to support. Good knowledge of Windows operating system diagnostics. Excellent admin skills with a keen eye for detail in working through projects. If you are keen to learn and progress your career with a well-established, progressive company and to work within a friendly, supportive and highly collaborative team culture, then this is an excellent and highly rewarding opportunity that you do not want to miss! SALARY: £35,000 - £40,000 HOURS: 8:30am-5pm Monday - Friday (hybrid working) LOCATION: Tunbridge Wells (Free parking) Contact WILL at TN Recruits TODAY to find out more and to send your CV for consideration! In application for this role, you are consenting to TN Recruits Ltd retaining your details to secure you work. All information provided will be held securely for up to 3 years unless we are contacted and instructed otherwise.
Mar 28, 2024
Full time
Senior IT Technician - Tunbridge Wells (hybrid role) - £35,000 - £40,000 Are you an experienced and skilled IT professional looking for a challenging role in a dynamic and fast-paced environment? TN Recruits are working with a highly successful technology services provider, who as a result of ongoing expansion are now seeking a 2nd Line Support Lead to provide essential client and team support and expertise. You'll be instrumental in providing technical support for telecom and IT systems. From troubleshooting issues to managing 1st line support staff, your role will be critical to ensuring their clients' systems run smoothly. The Day to Day : 1st and 2nd Line Support Lead: Resolve technical issues reported by customers. Provide troubleshooting assistance to end-users. Collaborate with teams for complex issue resolution. Manage 1st line support staff. Technical Investigation: Identify and diagnose telecom and IT-related problems. Analyse system logs and error messages. Implement corrective actions for system reliability. Project Management: Deliver telecom and IT projects within scope and budget. Assist in project planning and execution. Provide project updates to stakeholders. Site Surveying: Assess technical requirements for installations. Document site conditions and challenges. Develop accurate project proposals. Installations: Perform telecom and IT system installations. Ensure compliance with industry standards. Validate system functionality post-installation What we are seeking: Must have worked in an IT Support company - 1st or 2nd Line support experience for at least 2-3 years. Experienced in Microsoft 365 product suite including AzureAD, Intune, and Sharepoint Experienced in installation and configuration of Windows server 2012, 2019, and 2022 Good knowledge/understanding of Hyper-V virtualisation technology Excellent troubleshooting skills, with clear documentation and admin to support. Good knowledge of Windows operating system diagnostics. Excellent admin skills with a keen eye for detail in working through projects. If you are keen to learn and progress your career with a well-established, progressive company and to work within a friendly, supportive and highly collaborative team culture, then this is an excellent and highly rewarding opportunity that you do not want to miss! SALARY: £35,000 - £40,000 HOURS: 8:30am-5pm Monday - Friday (hybrid working) LOCATION: Tunbridge Wells (Free parking) Contact WILL at TN Recruits TODAY to find out more and to send your CV for consideration! In application for this role, you are consenting to TN Recruits Ltd retaining your details to secure you work. All information provided will be held securely for up to 3 years unless we are contacted and instructed otherwise.
IT Helpdesk Technician / Technical Support Engineer who has some experience handling first line / second line service desk tickets and good troubleshooting skills with a logical approach to handling support requests is required for a well-established company based in Nottingham, Nottinghamshire, East Midlands. SALARY: £23,000 - £25,000 per annum (Depending on Experience) + Generous Benefits (see below) LOCATION: Nottingham, Nottinghamshire, East Midlands (100% Office Based) JOB TYPE: Full-Time, Permanent WORKING HOURS: Providing seasonal help desk cover from 6am - 5pm on a rota basis JOB OVERVIEW We have a fantastic new job opportunity for an IT Helpdesk Technician / Technical Support Engineerwho has some experience handling first line / service desk tickets and good troubleshooting skills with a logical approach to handling support requests. Working as the IT Helpdesk Technician / Technical Support Engineer you will join the Service Desk Team in providing direct support to the 400+ office staff and remote users. As the IT Helpdesk Technician / Technical Support Engineer you will provide remote and deskside support which will involve logging tickets, configuring hardware and software and troubleshooting PC and Laptop issues. Tickets are resolved through in-person technology management, phone and ticket system methods of support. ABOUT THE COMPANY The Company is a leading supplier of agronomy advice, seed, crop protection products and precision farming services. Working in partnership with arable, fruit, vegetable, horticultural and amenity sectors, the Company is committed to helping customers manage their businesses more efficiently and more profitably. They are dedicated to the company purpose - releasing agronomic potential. With roots originating more than 60 years ago, the Company offers a unique blend of local experience, research-based expertise, customer-based knowledge and trusted relationships; practicing values of honesty, integrity and fairness across all aspects of the business. The Company also embraces care for the wider environment, with an understanding of the important role now played by all those who manage the land, through a range of dedicated initiatives. APPLY TODAY If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review. DUTIES Your duties as the IT Helpdesk Technician / Technical Support Engineer include: Support remote and office -based workers with daily IT issues and faults Office / Depot technology (e.g. printing, meeting rooms, LAN etc) Print services (office/depot and home) End user hardware lifecycle (procurement, provision, asset management, disposal) User management (joiners, leavers, movers) Desktop operating system lifecycle Office 365 and other core apps Software provision and licence management Mobile device management Mobile and Fixed Voice Configure, build and ship IT hardware to replace faulty units or for new starters Assist in the tracking of hardware and software assets Responsible for (as part of team) responding to IT Help desk tickets Handling user support queries (including 1st line support) Providing seasonal helpdesk cover from 6am to 5pm on a rota basis Maintain security and confidentiality at all times CANDIDATE REQUIREMENTS The right candidate for the position will have a keen interest in IT and technology, awareness of current IT trends and best practices as well as a familiarity with the following systems: Windows 10/11, Windows Server, iOS and Android Active Directory Microsoft 365 Hardware fault diagnosis Hardware system building Basic IT purchasing Asset management Multifactor authentication methods Cloud services COMPANY BENEFITS Competitive Salary Annual bonus 25 days annual leave plus 8 days bank holidays Private healthcare Pension scheme including salary sacrifice option TELUS Health (Formerly LifeWorks) employee assistance programme Bike to work Company eye care Employee discounts Continuous personal development opportunities HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P11955 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in Nottingham, Nottinghamshire, East Midlands. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.
Mar 28, 2024
Full time
IT Helpdesk Technician / Technical Support Engineer who has some experience handling first line / second line service desk tickets and good troubleshooting skills with a logical approach to handling support requests is required for a well-established company based in Nottingham, Nottinghamshire, East Midlands. SALARY: £23,000 - £25,000 per annum (Depending on Experience) + Generous Benefits (see below) LOCATION: Nottingham, Nottinghamshire, East Midlands (100% Office Based) JOB TYPE: Full-Time, Permanent WORKING HOURS: Providing seasonal help desk cover from 6am - 5pm on a rota basis JOB OVERVIEW We have a fantastic new job opportunity for an IT Helpdesk Technician / Technical Support Engineerwho has some experience handling first line / service desk tickets and good troubleshooting skills with a logical approach to handling support requests. Working as the IT Helpdesk Technician / Technical Support Engineer you will join the Service Desk Team in providing direct support to the 400+ office staff and remote users. As the IT Helpdesk Technician / Technical Support Engineer you will provide remote and deskside support which will involve logging tickets, configuring hardware and software and troubleshooting PC and Laptop issues. Tickets are resolved through in-person technology management, phone and ticket system methods of support. ABOUT THE COMPANY The Company is a leading supplier of agronomy advice, seed, crop protection products and precision farming services. Working in partnership with arable, fruit, vegetable, horticultural and amenity sectors, the Company is committed to helping customers manage their businesses more efficiently and more profitably. They are dedicated to the company purpose - releasing agronomic potential. With roots originating more than 60 years ago, the Company offers a unique blend of local experience, research-based expertise, customer-based knowledge and trusted relationships; practicing values of honesty, integrity and fairness across all aspects of the business. The Company also embraces care for the wider environment, with an understanding of the important role now played by all those who manage the land, through a range of dedicated initiatives. APPLY TODAY If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review. DUTIES Your duties as the IT Helpdesk Technician / Technical Support Engineer include: Support remote and office -based workers with daily IT issues and faults Office / Depot technology (e.g. printing, meeting rooms, LAN etc) Print services (office/depot and home) End user hardware lifecycle (procurement, provision, asset management, disposal) User management (joiners, leavers, movers) Desktop operating system lifecycle Office 365 and other core apps Software provision and licence management Mobile device management Mobile and Fixed Voice Configure, build and ship IT hardware to replace faulty units or for new starters Assist in the tracking of hardware and software assets Responsible for (as part of team) responding to IT Help desk tickets Handling user support queries (including 1st line support) Providing seasonal helpdesk cover from 6am to 5pm on a rota basis Maintain security and confidentiality at all times CANDIDATE REQUIREMENTS The right candidate for the position will have a keen interest in IT and technology, awareness of current IT trends and best practices as well as a familiarity with the following systems: Windows 10/11, Windows Server, iOS and Android Active Directory Microsoft 365 Hardware fault diagnosis Hardware system building Basic IT purchasing Asset management Multifactor authentication methods Cloud services COMPANY BENEFITS Competitive Salary Annual bonus 25 days annual leave plus 8 days bank holidays Private healthcare Pension scheme including salary sacrifice option TELUS Health (Formerly LifeWorks) employee assistance programme Bike to work Company eye care Employee discounts Continuous personal development opportunities HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P11955 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in Nottingham, Nottinghamshire, East Midlands. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.
Job Title: Apprentice IT Technician Location: Oaklands Catholic School and Sixth Form College, Waterlooville, Hampshire Salary: During training Salary is £17,316 FTE or £15,191.46 per annum term-time only Once fully qualified Salary is Support Staff Grade B £22,737 FTE Or £19,947.35 per annum if term -time only Job Type: Full Time / Permanent, 37 hours a week, 52 weeks a year Hours of Work: Monday to Thursday 8.00am to 4.00pm, Friday 8.00am to 3:30pm (with 30-minute unpaid lunch break) Oaklands is a Catholic Academy taking in boys and girls from 11 -18, which has been established by the Diocese of Portsmouth for the education of Catholic children who live within the designated parish catchment area allocated to the school. In addition, Oaklands also takes in a number of children from other Christian denominations whose parents have specifically requested a Catholic education at the school, provided that they satisfy the criteria laid down in the Governors' Admissions Policy. About The Role: The Trustees of the Edith Stein Academy Trust are seeking to appoint an Apprentice IT Technician to join our hardworking, committed, and enthusiastic IT Support Team at Oaklands Catholic School and Sixth Form College in Waterlooville. We hope this will capture your enthusiasm and would like to thank you for your interest in this post. You will join a team of three supporting nearly 2,000 users and 1,200 devices across three schools in the Waterlooville and Portsmouth areas. We support a large number of Windows devices (Desktop PC 's, Laptops, Tablets), as well as network infrastructure such as switches, servers (both physical and virtual) and wireless access points. We also support printers, photocopiers, and classroom equipment such as projectors, and interactive screens. This is on a Windows LAN with an Office 365 environment. We also support CCTV cameras, the school 's phone system, and the sound and lighting equipment in the school hall. You will be expected to play your part in supporting events, such as the annual school play, the Year 7 Disco, or external lettings in the hall on a rota basis. This busy and varied role, which needs to be approached with enthusiasm and cheerfulness and in return, you will receive full training and exposure to a wide variety of technologies which will stand you in good stead for a career in the IT industry. About You: Essential: 5 GCSEs grade 5 to 9 including English and Maths or equivalent Some knowledge of troubleshooting Windows 10 devices Some knowledge of Microsoft Office 365 An awareness of local area networks Demonstratable ability to think logically and take a methodical approach to problem solving Demonstratable organisational ability, such as being able to prioritise and schedule tasks Ability to work with other staff as a team Real interest and enthusiasm for working with technology A desire to progress in the IT Industry The ability to commit to and complete a long-term period of student (Level 3) Apprenticeships typically take 18 months to complete) Good interpersonal skills, able to communicate to people of a wide range of technical and non-technical backgrounds Smart appearance and friendly manner Flexibility and a readiness to undertake a wide range of tasks The following would be desirable: Experience of working in an IT support environment Experience of working in an educational establishment High level of literacy/communication skills, capable of producing documentation written to a high, professional standard Experience of supporting MacOS Experience of supporting Office 365 / Google Classroom Basic TCP/IP networks e.g. setting up a home router, WiFi Experience of scripting, particularly in PowerShell In sympathy with the Catholic ethos of the school, including a commitment to co -operation and helpfulness and a concern for the well -being of others Closing date: Sunday 17th March 2024 (5pm) Interviews: Week commencing 18th March 2024 If you're interested in the role and would like to put yourself forward, please hit APPLY and follow the link to complete your application including all relevant application forms on our website. Please note that incomplete applications will not be accepted. Please attach the application form together with the consent to obtain references form too Candidates with previous job titles and experience of; Cloud Technician, IT Support Engineer, IT Service Engineer, Service Desk Technician, IT Support Technician, Cloud Support Engineer, Support Technician, IT Support, IT Systems Support, IT Support 1st Line, 1st Line Technical Support Analyst, 1st Line Helpdesk Engineer, 1st Line Support Engineer, 1st Line Support Technician, 2nd Line Support, 2nd Line Support Technician may also be considered for this role.
Mar 28, 2024
Full time
Job Title: Apprentice IT Technician Location: Oaklands Catholic School and Sixth Form College, Waterlooville, Hampshire Salary: During training Salary is £17,316 FTE or £15,191.46 per annum term-time only Once fully qualified Salary is Support Staff Grade B £22,737 FTE Or £19,947.35 per annum if term -time only Job Type: Full Time / Permanent, 37 hours a week, 52 weeks a year Hours of Work: Monday to Thursday 8.00am to 4.00pm, Friday 8.00am to 3:30pm (with 30-minute unpaid lunch break) Oaklands is a Catholic Academy taking in boys and girls from 11 -18, which has been established by the Diocese of Portsmouth for the education of Catholic children who live within the designated parish catchment area allocated to the school. In addition, Oaklands also takes in a number of children from other Christian denominations whose parents have specifically requested a Catholic education at the school, provided that they satisfy the criteria laid down in the Governors' Admissions Policy. About The Role: The Trustees of the Edith Stein Academy Trust are seeking to appoint an Apprentice IT Technician to join our hardworking, committed, and enthusiastic IT Support Team at Oaklands Catholic School and Sixth Form College in Waterlooville. We hope this will capture your enthusiasm and would like to thank you for your interest in this post. You will join a team of three supporting nearly 2,000 users and 1,200 devices across three schools in the Waterlooville and Portsmouth areas. We support a large number of Windows devices (Desktop PC 's, Laptops, Tablets), as well as network infrastructure such as switches, servers (both physical and virtual) and wireless access points. We also support printers, photocopiers, and classroom equipment such as projectors, and interactive screens. This is on a Windows LAN with an Office 365 environment. We also support CCTV cameras, the school 's phone system, and the sound and lighting equipment in the school hall. You will be expected to play your part in supporting events, such as the annual school play, the Year 7 Disco, or external lettings in the hall on a rota basis. This busy and varied role, which needs to be approached with enthusiasm and cheerfulness and in return, you will receive full training and exposure to a wide variety of technologies which will stand you in good stead for a career in the IT industry. About You: Essential: 5 GCSEs grade 5 to 9 including English and Maths or equivalent Some knowledge of troubleshooting Windows 10 devices Some knowledge of Microsoft Office 365 An awareness of local area networks Demonstratable ability to think logically and take a methodical approach to problem solving Demonstratable organisational ability, such as being able to prioritise and schedule tasks Ability to work with other staff as a team Real interest and enthusiasm for working with technology A desire to progress in the IT Industry The ability to commit to and complete a long-term period of student (Level 3) Apprenticeships typically take 18 months to complete) Good interpersonal skills, able to communicate to people of a wide range of technical and non-technical backgrounds Smart appearance and friendly manner Flexibility and a readiness to undertake a wide range of tasks The following would be desirable: Experience of working in an IT support environment Experience of working in an educational establishment High level of literacy/communication skills, capable of producing documentation written to a high, professional standard Experience of supporting MacOS Experience of supporting Office 365 / Google Classroom Basic TCP/IP networks e.g. setting up a home router, WiFi Experience of scripting, particularly in PowerShell In sympathy with the Catholic ethos of the school, including a commitment to co -operation and helpfulness and a concern for the well -being of others Closing date: Sunday 17th March 2024 (5pm) Interviews: Week commencing 18th March 2024 If you're interested in the role and would like to put yourself forward, please hit APPLY and follow the link to complete your application including all relevant application forms on our website. Please note that incomplete applications will not be accepted. Please attach the application form together with the consent to obtain references form too Candidates with previous job titles and experience of; Cloud Technician, IT Support Engineer, IT Service Engineer, Service Desk Technician, IT Support Technician, Cloud Support Engineer, Support Technician, IT Support, IT Systems Support, IT Support 1st Line, 1st Line Technical Support Analyst, 1st Line Helpdesk Engineer, 1st Line Support Engineer, 1st Line Support Technician, 2nd Line Support, 2nd Line Support Technician may also be considered for this role.
Exciting Opportunity: 2nd Line Support Technician Salary: £30,000 plus (depending on experience) Ready to supercharge your IT career? Dive into the world of technology with us as a 2nd Line Support Technician and open doors to endless possibilities in a vibrant and supportive workplace. We're on the lookout for enthusiastic individuals ready to unleash their potential and make their mark in the IT industry. Why Join Us:At our company, we're not just offering a job - we're offering a chance to thrive. As a 2nd Line Support Technician, you'll be at the forefront of innovation, working on cutting-edge projects and advancing your skills through ongoing training and development. If you're fuelled by passion and driven by success, this is the place for you to shine. Main Duties:- Take charge of inbound service requests, solving problems and providing top-notch support to our valued clients.- Tackle escalated tickets from our 1st line support team, ensuring swift resolutions within our service level agreements.- Keep meticulous records of all support interactions and track cases to successful resolutions.- Collaborate closely with senior staff to handle complex issues and offer expert guidance.- Dive into hardware setups, upgrades, and fixes, ensuring systems run like clockwork.- Be ready for anything - from ad-hoc desk moves to site visits, you'll be our go-to IT expert.- Stay ahead of the curve by attending vendor technology training and sharing your newfound knowledge with the team. Experience:- Got at least 12 months under your belt in service desk or technical support roles? Perfect!- Familiar with networking lingo like DNS, DHCP, and TCP/IP? Even better.- Experience with VMware, Hyper-V, and all things server-related? You're our kind of tech guru.- Your knowledge of Microsoft Windows and Office Suite is second to none.- Communication skills? You've got 'em in spades, along with an eagle eye for detail and a knack for problem-solving.- Pressure? No problem - you thrive under it. Why Choose Us:Join a team that's not just about getting the job done, but about doing it exceptionally well. We're all about fostering growth, nurturing talent, and celebrating success. With clear pathways for advancement within our service desk, your potential knows no bounds here. Ready to Take the Leap?If you're ready to kick your IT career into high gear and join a company that's as passionate about your success as you are, we want to hear from you! Apply now and let's make great things happen together. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Mar 28, 2024
Full time
Exciting Opportunity: 2nd Line Support Technician Salary: £30,000 plus (depending on experience) Ready to supercharge your IT career? Dive into the world of technology with us as a 2nd Line Support Technician and open doors to endless possibilities in a vibrant and supportive workplace. We're on the lookout for enthusiastic individuals ready to unleash their potential and make their mark in the IT industry. Why Join Us:At our company, we're not just offering a job - we're offering a chance to thrive. As a 2nd Line Support Technician, you'll be at the forefront of innovation, working on cutting-edge projects and advancing your skills through ongoing training and development. If you're fuelled by passion and driven by success, this is the place for you to shine. Main Duties:- Take charge of inbound service requests, solving problems and providing top-notch support to our valued clients.- Tackle escalated tickets from our 1st line support team, ensuring swift resolutions within our service level agreements.- Keep meticulous records of all support interactions and track cases to successful resolutions.- Collaborate closely with senior staff to handle complex issues and offer expert guidance.- Dive into hardware setups, upgrades, and fixes, ensuring systems run like clockwork.- Be ready for anything - from ad-hoc desk moves to site visits, you'll be our go-to IT expert.- Stay ahead of the curve by attending vendor technology training and sharing your newfound knowledge with the team. Experience:- Got at least 12 months under your belt in service desk or technical support roles? Perfect!- Familiar with networking lingo like DNS, DHCP, and TCP/IP? Even better.- Experience with VMware, Hyper-V, and all things server-related? You're our kind of tech guru.- Your knowledge of Microsoft Windows and Office Suite is second to none.- Communication skills? You've got 'em in spades, along with an eagle eye for detail and a knack for problem-solving.- Pressure? No problem - you thrive under it. Why Choose Us:Join a team that's not just about getting the job done, but about doing it exceptionally well. We're all about fostering growth, nurturing talent, and celebrating success. With clear pathways for advancement within our service desk, your potential knows no bounds here. Ready to Take the Leap?If you're ready to kick your IT career into high gear and join a company that's as passionate about your success as you are, we want to hear from you! Apply now and let's make great things happen together. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
T3/Implementation Engineer - £80,000 (DOE) - Bracknell - Hybrid Working! Role : T3/Implementation Engineer Location : Bracknell Salary : £70,000 - £80,000 + Unbelievable Benefits! Interviewing Immediately - Apply Now Fancy working for a global IT company who have branches in the US, UK, Germany and many more? My client are looking for a technical and personable character to join their ever growing team who is going to hit the ground running. Responsibilities: Work customer incidents and consultations that have been escalated from the Tier 2 team. Perform analysis and troubleshooting of Spectra Logic products in customer environments. Identify possible product/service/process quality issues affecting the field and bring them to the attention of the Support Manager(s) and Dev Engineering, via the defined RFA escalation process. Take corrective action to provide timely resolution of technical problems affecting customer experience. Availability for Scheduled Installation Deployments and Preventative Maintenance engagements, as well as short notice Fly-and-Fix travel to customer sites when required for onsite support. Use gathered information to initiate and manage product or process improvements. Attend cross-functional meetings geared toward improving product quality, discussing product changes, and prioritizing enhancements and bug fixes. Manage and organize the collection, verification, and dissemination of product technical information (specifically the Support Confluence space). Requirements: Advanced knowledge of Storage Hardware (Tape, Disk), Backup Applications, Servers, SAN, Cloud, plus Windows and Unix/Linux Operating Systems. Experience with controlling situations with displeased customers, leading to potentially stressful and time consuming resolution paths of customer issues. Ideal candidates will possess excellent troubleshooting skills utilizing logical processes and possess the ability to learn new technical concepts quickly. Excellent written and verbal communications skills. Detail oriented, with creative problem-solving skills. Strong interpersonal skills, with ability to communicate at all organizational levels. Good organizational and time management skills, a strong work-ethic in addition to a positive attitude are required. Ability to work on multiple projects while adapting to shifting priorities.Please do not hesitate and apply today, I am looking to move very fast with this position.This role would be suitable for: IT Field Engineer, IT Apprentice, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, 3rd line, IT Engineer, Internal IT Support, Remote IT SupportBuilt on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 28, 2024
Full time
T3/Implementation Engineer - £80,000 (DOE) - Bracknell - Hybrid Working! Role : T3/Implementation Engineer Location : Bracknell Salary : £70,000 - £80,000 + Unbelievable Benefits! Interviewing Immediately - Apply Now Fancy working for a global IT company who have branches in the US, UK, Germany and many more? My client are looking for a technical and personable character to join their ever growing team who is going to hit the ground running. Responsibilities: Work customer incidents and consultations that have been escalated from the Tier 2 team. Perform analysis and troubleshooting of Spectra Logic products in customer environments. Identify possible product/service/process quality issues affecting the field and bring them to the attention of the Support Manager(s) and Dev Engineering, via the defined RFA escalation process. Take corrective action to provide timely resolution of technical problems affecting customer experience. Availability for Scheduled Installation Deployments and Preventative Maintenance engagements, as well as short notice Fly-and-Fix travel to customer sites when required for onsite support. Use gathered information to initiate and manage product or process improvements. Attend cross-functional meetings geared toward improving product quality, discussing product changes, and prioritizing enhancements and bug fixes. Manage and organize the collection, verification, and dissemination of product technical information (specifically the Support Confluence space). Requirements: Advanced knowledge of Storage Hardware (Tape, Disk), Backup Applications, Servers, SAN, Cloud, plus Windows and Unix/Linux Operating Systems. Experience with controlling situations with displeased customers, leading to potentially stressful and time consuming resolution paths of customer issues. Ideal candidates will possess excellent troubleshooting skills utilizing logical processes and possess the ability to learn new technical concepts quickly. Excellent written and verbal communications skills. Detail oriented, with creative problem-solving skills. Strong interpersonal skills, with ability to communicate at all organizational levels. Good organizational and time management skills, a strong work-ethic in addition to a positive attitude are required. Ability to work on multiple projects while adapting to shifting priorities.Please do not hesitate and apply today, I am looking to move very fast with this position.This role would be suitable for: IT Field Engineer, IT Apprentice, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, 3rd line, IT Engineer, Internal IT Support, Remote IT SupportBuilt on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Our Client is a leading provider of IT-managed services, onsite support, and field engineering within the Education sector with a growing customer portfolio. As a result, they are looking to hire a number of IT Support Technician to assist clients over the phone and in person. As an IT Support Technician, you will be responsible for maintaining and troubleshooting IT systems and equipment in a school setting. You will form part of the Managed Services Department providing 1st and 2nd line telephone and on-site support services. Your key responsibility is to provide technical support to the IT systems and utilise the Helpdesk System to manage all tickets and requests following these through to resolution. You will be working in an Innovative Environment with our client looking for candidates who want to contribute to an organisation and structure where you can make an impact, have your voice heard, be ambitious to step up to dynamic challenges, and be accountable for your results. Responsibilities Provide 1st and 2nd line on-site technical support Ensure the IT needs of the Customer are met in relation to teaching, learning, and administration Provide regular reports to the Service Manager / Virtual Network Manager Ensure equipment is installed and ready for use by end-user e.g., PCs, Laptops, Projectors, AV Equipment, Digital Signage, Printers Ensure IT-related services and security systems are working, up to date, and ready for use by staff and pupils e.g., applications, Parent Portals, CCTV, User Permissions and Access, Filtering, Anti-Virus alerts, Websites/Intranet, BYOD, MDM, Back-Ups Troubleshoot, resolve, or escalate on-site issues with all relevant information Restore Data, reimage devices, and find missing or updated drivers where required Hardware repair and replacement Ensure monitoring alerts are investigated and where required logged on the Helpdesk Liaise with third-party software and service providers where required Respond to all tickets within SLA Maintain customer IT records such as Inventory, Password Records, Stock Control, Change Control Records, Active Directory User Accounts, E-mail Account provision, and Door Entry/Signing in System User Records Skills and Experience Worked within an educational environment or a Managed Service Provider (MSP) Microsoft Desktop Operating Systems Experience in Microsoft Office 365, Azure, and Exchange Online Skilled in software, hardware, and network troubleshooting Ability to observe proper verbal and written communication Experience in iOS device deployment Virtualisation Experience - Hyper-V, VMWare Location: Salisbury, Wiltshire Salary: Competitive Pay Status: Full-Time, Permanent Benefits: Annual bonus, 23 days holiday, holiday buyback scheme, health, and life insurance, great pension, paid overtime, paid training and development, and more! If you are an IT Support Technician with experience working as a 1st and 2nd Line Support, IT Engineer, ICT Technician, Technical Support, Helpdesk Support, or Service Desk, we encourage you to apply for this exciting opportunity. Do not let this opportunity pass you by it could be the catalyst to your IT career offering fantastic prospects and well-paid positions. Please forward CV details for immediate consideration and interview.
Mar 28, 2024
Full time
Our Client is a leading provider of IT-managed services, onsite support, and field engineering within the Education sector with a growing customer portfolio. As a result, they are looking to hire a number of IT Support Technician to assist clients over the phone and in person. As an IT Support Technician, you will be responsible for maintaining and troubleshooting IT systems and equipment in a school setting. You will form part of the Managed Services Department providing 1st and 2nd line telephone and on-site support services. Your key responsibility is to provide technical support to the IT systems and utilise the Helpdesk System to manage all tickets and requests following these through to resolution. You will be working in an Innovative Environment with our client looking for candidates who want to contribute to an organisation and structure where you can make an impact, have your voice heard, be ambitious to step up to dynamic challenges, and be accountable for your results. Responsibilities Provide 1st and 2nd line on-site technical support Ensure the IT needs of the Customer are met in relation to teaching, learning, and administration Provide regular reports to the Service Manager / Virtual Network Manager Ensure equipment is installed and ready for use by end-user e.g., PCs, Laptops, Projectors, AV Equipment, Digital Signage, Printers Ensure IT-related services and security systems are working, up to date, and ready for use by staff and pupils e.g., applications, Parent Portals, CCTV, User Permissions and Access, Filtering, Anti-Virus alerts, Websites/Intranet, BYOD, MDM, Back-Ups Troubleshoot, resolve, or escalate on-site issues with all relevant information Restore Data, reimage devices, and find missing or updated drivers where required Hardware repair and replacement Ensure monitoring alerts are investigated and where required logged on the Helpdesk Liaise with third-party software and service providers where required Respond to all tickets within SLA Maintain customer IT records such as Inventory, Password Records, Stock Control, Change Control Records, Active Directory User Accounts, E-mail Account provision, and Door Entry/Signing in System User Records Skills and Experience Worked within an educational environment or a Managed Service Provider (MSP) Microsoft Desktop Operating Systems Experience in Microsoft Office 365, Azure, and Exchange Online Skilled in software, hardware, and network troubleshooting Ability to observe proper verbal and written communication Experience in iOS device deployment Virtualisation Experience - Hyper-V, VMWare Location: Salisbury, Wiltshire Salary: Competitive Pay Status: Full-Time, Permanent Benefits: Annual bonus, 23 days holiday, holiday buyback scheme, health, and life insurance, great pension, paid overtime, paid training and development, and more! If you are an IT Support Technician with experience working as a 1st and 2nd Line Support, IT Engineer, ICT Technician, Technical Support, Helpdesk Support, or Service Desk, we encourage you to apply for this exciting opportunity. Do not let this opportunity pass you by it could be the catalyst to your IT career offering fantastic prospects and well-paid positions. Please forward CV details for immediate consideration and interview.
Job Responsibilities/Skills Providing a pro-active 1st & 2nd line service helping staff to resolve queries and providing information to users on the progress of outstanding support calls. Responding to, investigating and diagnosing incoming incidents and requests, received via the ITSM system or via the IT support phone line. Triage and problem-solve 2nd line issues, escalating to senior support or 3rd line for guidance, support, and resolution where necessary. Adhere to SLA's, keeping users updated at all times. Leverage knowledge base to help users resolve their queries, work to identify new article requirements any required updates and assist with their completion. Installing and configuring operating systems and software. Maintaining the existing PCs and peripherals to agreed standards by performing upgrades and new installations, as well as carrying out routine procedures. Maintaining a safe IT environment. Assisting in the compilation and maintenance of an accurate inventory of hardware and software Liaise with 3rd party support, for both hardware and software as appropriate Assist IT team on projects and other areas as and when required Be visible to the firm by adopting different support approaches such as phone, email, teams and in-person visits. Traveling between offices where necessary Participate in shifted work pattern and an out-of-hours support rota.
Mar 28, 2024
Full time
Job Responsibilities/Skills Providing a pro-active 1st & 2nd line service helping staff to resolve queries and providing information to users on the progress of outstanding support calls. Responding to, investigating and diagnosing incoming incidents and requests, received via the ITSM system or via the IT support phone line. Triage and problem-solve 2nd line issues, escalating to senior support or 3rd line for guidance, support, and resolution where necessary. Adhere to SLA's, keeping users updated at all times. Leverage knowledge base to help users resolve their queries, work to identify new article requirements any required updates and assist with their completion. Installing and configuring operating systems and software. Maintaining the existing PCs and peripherals to agreed standards by performing upgrades and new installations, as well as carrying out routine procedures. Maintaining a safe IT environment. Assisting in the compilation and maintenance of an accurate inventory of hardware and software Liaise with 3rd party support, for both hardware and software as appropriate Assist IT team on projects and other areas as and when required Be visible to the firm by adopting different support approaches such as phone, email, teams and in-person visits. Traveling between offices where necessary Participate in shifted work pattern and an out-of-hours support rota.
An exciting opportunity for an IT professional to join a top US law firm in the city as part of their established and growing IT team. This IT Support Technician will work as part of a well-structured team, supporting on a range of 1st and 2nd line duties that includes; Providing deskside and remote technical support Handling 1st and 2nd line escalations Software and hardware testing Application support PC imaging and deployment Routing, networking and configuring IP phones The perfect IT Support Technician will have a minimum of two years' experience in an IT support role within a legal or professional services environment. You will understand and have working knowledge of supporting in a networked environment, creating solutions within SLA. The role is being offered on a permanent basis with a salary up to c£45,000 plus benefits. For more information, please get in touch.
Mar 28, 2024
Full time
An exciting opportunity for an IT professional to join a top US law firm in the city as part of their established and growing IT team. This IT Support Technician will work as part of a well-structured team, supporting on a range of 1st and 2nd line duties that includes; Providing deskside and remote technical support Handling 1st and 2nd line escalations Software and hardware testing Application support PC imaging and deployment Routing, networking and configuring IP phones The perfect IT Support Technician will have a minimum of two years' experience in an IT support role within a legal or professional services environment. You will understand and have working knowledge of supporting in a networked environment, creating solutions within SLA. The role is being offered on a permanent basis with a salary up to c£45,000 plus benefits. For more information, please get in touch.
Ashby Computer Services LLP is looking for a 1st Line IT Support Technician to join our team in Northampton. In the role of 1st Line IT Support Technician, you will be given the opportunity to challenge yourself, push boundaries, grow your skills and deliver technical solutions to our customers. About Us: Ashby Computers are a Microsoft Gold Accredited MSP, evolving its team to meet some healthy growth ambitions. We are a leading player in outsourced IT Solutions that pride ourselves on delivering the best for our business partners. Key Responsibilities: Dealing with first-line support queries within the parameters provided Assisting in the running of the Information Technology for the supported companies Ensuring that customer backup regimes are adhered to and recorded and faults rectified or passed through the support team Ensuring that customer Anti-virus updates and scans are completed and recorded Assisting end users with the configuration of their installed software and computers as well as new machine setups Ensuring that customer system security is maintained and issues are reported Office 365 installation and administration First-line support with server infrastructure Remote installations of new IT kit Required Skills: Proven background working within an IT helpdesk role MSP Experience would be preferred Must be articulate, possess excellent IT and communication skills and work well under pressure Must be strong team player Will have at least 5 GCSEs Grade C or above (or equivalent), including Maths & English Own transport and driving licence is ideal as travel to client sites may be required Desirable Skills: Vlan, setup and configurations Firewall and internet connectivity setups and firewall rule administration Installation of server operating system and Active directory installation Ubiquiti knowledge, installation, and administration ESET antivirus software Office 365 migration techniques Benefits: Competitive bonus 28 days holiday including 8 bank holidays Pension scheme Internal examination assistance Potential to progress through the company Sounds interesting? Click APPLY to send your CV for immediate consideration. Candidates with previous job titles and experience including; IT Support Engineer, 1st Line Support Engineer, 2nd Line Support Engineer, IT Support Technician, Service Desk Technician, Helpdesk Engineer, IT Service Desk, Linux or Windows Systems Administrator, may also be considered.
Mar 28, 2024
Full time
Ashby Computer Services LLP is looking for a 1st Line IT Support Technician to join our team in Northampton. In the role of 1st Line IT Support Technician, you will be given the opportunity to challenge yourself, push boundaries, grow your skills and deliver technical solutions to our customers. About Us: Ashby Computers are a Microsoft Gold Accredited MSP, evolving its team to meet some healthy growth ambitions. We are a leading player in outsourced IT Solutions that pride ourselves on delivering the best for our business partners. Key Responsibilities: Dealing with first-line support queries within the parameters provided Assisting in the running of the Information Technology for the supported companies Ensuring that customer backup regimes are adhered to and recorded and faults rectified or passed through the support team Ensuring that customer Anti-virus updates and scans are completed and recorded Assisting end users with the configuration of their installed software and computers as well as new machine setups Ensuring that customer system security is maintained and issues are reported Office 365 installation and administration First-line support with server infrastructure Remote installations of new IT kit Required Skills: Proven background working within an IT helpdesk role MSP Experience would be preferred Must be articulate, possess excellent IT and communication skills and work well under pressure Must be strong team player Will have at least 5 GCSEs Grade C or above (or equivalent), including Maths & English Own transport and driving licence is ideal as travel to client sites may be required Desirable Skills: Vlan, setup and configurations Firewall and internet connectivity setups and firewall rule administration Installation of server operating system and Active directory installation Ubiquiti knowledge, installation, and administration ESET antivirus software Office 365 migration techniques Benefits: Competitive bonus 28 days holiday including 8 bank holidays Pension scheme Internal examination assistance Potential to progress through the company Sounds interesting? Click APPLY to send your CV for immediate consideration. Candidates with previous job titles and experience including; IT Support Engineer, 1st Line Support Engineer, 2nd Line Support Engineer, IT Support Technician, Service Desk Technician, Helpdesk Engineer, IT Service Desk, Linux or Windows Systems Administrator, may also be considered.
1st line support engineer - Bradford - £21-26k An established client of ours in the Technology sector are looking for a 1st Line Support Technician to join their internal IT department, on a permanent basis. Joining a team of 4 others, the successful candidate will respond to resolving 1st line incidents answering and resolving customer queries to a high standard and logging tickets via phone calls, emails from a chat system. This is an office-based role in their Bradford office, so applicants must be within a commutable distance of the area and comfortable working on-site Monday to Friday. Role Responsibilities: Act as the first point of contact for IT related issues via the Service Desk via phone, email . Maintain the ticketing system, ensuring that calls have been logged and actioned (including escalations to senior members of the team). Password resets and unlocking accounts. Setting up new users. Processing starters and leavers, setting up new equipment. Troubleshooting hardware and printers. Installing and imaging software. Improving business processes and client liaison Opportunities to experience 2nd line support Gaining knowledge of data imports Skills / Experience required: Previous experience in a similar 1st line support role. Knowledge of Windows 10/11 Active directory SQL, any experience is desirable Networking Knowledge Office 365 This is an excellent opportunity for an enthusiastic and passionate 1st Line Support Technician to join a successful organisation which champions training, learning and development. Interviews are being arranged immediately for this role, so if this is of interest, please apply now for consideration! If you'd like more information about the role, please contact Jasmine Brady for more information on / email your CV to For more information about Senitor and the opportunities we have to offer follow us on Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 28, 2024
Full time
1st line support engineer - Bradford - £21-26k An established client of ours in the Technology sector are looking for a 1st Line Support Technician to join their internal IT department, on a permanent basis. Joining a team of 4 others, the successful candidate will respond to resolving 1st line incidents answering and resolving customer queries to a high standard and logging tickets via phone calls, emails from a chat system. This is an office-based role in their Bradford office, so applicants must be within a commutable distance of the area and comfortable working on-site Monday to Friday. Role Responsibilities: Act as the first point of contact for IT related issues via the Service Desk via phone, email . Maintain the ticketing system, ensuring that calls have been logged and actioned (including escalations to senior members of the team). Password resets and unlocking accounts. Setting up new users. Processing starters and leavers, setting up new equipment. Troubleshooting hardware and printers. Installing and imaging software. Improving business processes and client liaison Opportunities to experience 2nd line support Gaining knowledge of data imports Skills / Experience required: Previous experience in a similar 1st line support role. Knowledge of Windows 10/11 Active directory SQL, any experience is desirable Networking Knowledge Office 365 This is an excellent opportunity for an enthusiastic and passionate 1st Line Support Technician to join a successful organisation which champions training, learning and development. Interviews are being arranged immediately for this role, so if this is of interest, please apply now for consideration! If you'd like more information about the role, please contact Jasmine Brady for more information on / email your CV to For more information about Senitor and the opportunities we have to offer follow us on Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.
Our Client in Laindon is looking to appoint a Trainee IT Support Technician to work in their IT department on a permanent basis. Role Responsibilities: Provide 1st line support for users to ensure they can continue with their daily tasks: Respond to support requests. Assist users with application operations. Resolve 1st line support issues. Connect with 3rd party service providers. Assist the with 2nd line support issues. Follow IT processes to help maintain a high quality of service: Ensure routine assignments are completed. Maintain support events and feedback records. Review process performance. Manual labour, Lifting equipment. Working with electrical equipment, cables and hand tools. The ideal candidate will need: Knowledge of computer, network components and their functions Administrative knowledge of Microsoft windows 10 client OS Experience of Microsoft office applications Record of achievement An IT qualification to demonstrate skillset, minimum requirement: - Comp TIA IT Fundamentals (ITF+) certification or equivalent This is a hybrid role working full time Monday to Friday. The salary for this position is between £26,000 - £28,000 per annum DOE. If you have the relevant skills and experience, please apply with your CV attached to your application.
Mar 27, 2024
Full time
Our Client in Laindon is looking to appoint a Trainee IT Support Technician to work in their IT department on a permanent basis. Role Responsibilities: Provide 1st line support for users to ensure they can continue with their daily tasks: Respond to support requests. Assist users with application operations. Resolve 1st line support issues. Connect with 3rd party service providers. Assist the with 2nd line support issues. Follow IT processes to help maintain a high quality of service: Ensure routine assignments are completed. Maintain support events and feedback records. Review process performance. Manual labour, Lifting equipment. Working with electrical equipment, cables and hand tools. The ideal candidate will need: Knowledge of computer, network components and their functions Administrative knowledge of Microsoft windows 10 client OS Experience of Microsoft office applications Record of achievement An IT qualification to demonstrate skillset, minimum requirement: - Comp TIA IT Fundamentals (ITF+) certification or equivalent This is a hybrid role working full time Monday to Friday. The salary for this position is between £26,000 - £28,000 per annum DOE. If you have the relevant skills and experience, please apply with your CV attached to your application.
Job Title: IT Support A fabulous opportunity for an experienced IT Support Technician to join a friendly and supportive team. Based in Surrey Ongoing Contract £15 per hour (PAYE) 5 days a week, Monday to Friday 1st / 2nd line support Enhanced DBS is desirable . As an IT Support Technician, you will play a vital role in supporting the school community. You will be proactive and customer focused. Key Responsibilities: Respond promptly to support requests from staff and students via email, phone, or in-person. Diagnose and resolve technical issues related to hardware, software, and network connectivity. Log all support incidents and service requests in the IT ticketing system and ensure timely resolution. Perform software installations and updates. Set up and configure new IT equipment. Troubleshoot network connectivity issues and perform basic network troubleshooting tasks. Support the administration of user accounts, access permissions, and security settings. Requirements: Experience in a 1st or 2nd line support role, preferably within the educational setting. Have passion and skills to excel in this role Excellent communication and interpersonal abilities. Strong organizational and multitasking skills with attention to detail. Positive attitude and eagerness to learn and take on new challenges. Available ASAP or on a short notice Enhanced DBS is desirable . If your application for a IT Support role is successful, you will be contact shortly. The job title and description in this advertisement may differ from the client's official job description/contract .We appreciate your interest in this IT Support role. E Personnel Recruitment aims to acknowledge all applications, but due to the high volume of CVs we receive, this may not always be feasible. You can apply with the utmost confidence to E-Personnel Recruitment directly, experts in both Permanent and Temporary Recruitment, and a proud member of the Recruitment & Employment Confederation (REC), the professional body for the recruitment industry. In the meantime, feel free to explore similar job opportunities on our website: e-personnelrecruitment.co.uk
Mar 27, 2024
Full time
Job Title: IT Support A fabulous opportunity for an experienced IT Support Technician to join a friendly and supportive team. Based in Surrey Ongoing Contract £15 per hour (PAYE) 5 days a week, Monday to Friday 1st / 2nd line support Enhanced DBS is desirable . As an IT Support Technician, you will play a vital role in supporting the school community. You will be proactive and customer focused. Key Responsibilities: Respond promptly to support requests from staff and students via email, phone, or in-person. Diagnose and resolve technical issues related to hardware, software, and network connectivity. Log all support incidents and service requests in the IT ticketing system and ensure timely resolution. Perform software installations and updates. Set up and configure new IT equipment. Troubleshoot network connectivity issues and perform basic network troubleshooting tasks. Support the administration of user accounts, access permissions, and security settings. Requirements: Experience in a 1st or 2nd line support role, preferably within the educational setting. Have passion and skills to excel in this role Excellent communication and interpersonal abilities. Strong organizational and multitasking skills with attention to detail. Positive attitude and eagerness to learn and take on new challenges. Available ASAP or on a short notice Enhanced DBS is desirable . If your application for a IT Support role is successful, you will be contact shortly. The job title and description in this advertisement may differ from the client's official job description/contract .We appreciate your interest in this IT Support role. E Personnel Recruitment aims to acknowledge all applications, but due to the high volume of CVs we receive, this may not always be feasible. You can apply with the utmost confidence to E-Personnel Recruitment directly, experts in both Permanent and Temporary Recruitment, and a proud member of the Recruitment & Employment Confederation (REC), the professional body for the recruitment industry. In the meantime, feel free to explore similar job opportunities on our website: e-personnelrecruitment.co.uk
Your new company Our client is a dynamic business-to-business IT provider who delivers high-quality tailored solutions to their clients both locally and nationally. This client works as an MSP (Managed Service Provider) whilst working closely with their clients to provide business value. The role is based at their offices in Lancaster, joining a small, dynamic team. Having recently worked with them to provide a Senior IT Technician, they are now expanding their team again due to the winning of new contracts. Your new role In this role, you will be the 1st point of contact to both clients and colleagues both remotely and in person. You will deal with all initial queries and collaborate with the current team members to ensure the issues are resolved in a timely manner. You will document and maintain IT procedures and ensure all queries are dealt with accordingly or referred to the appropriate team. In this role, you will provide excellent customer service to all end users and work both independently and as a team. What you'll need to succeed To succeed, you will ideally have 6-12 months of relevant experience dealing with 1st line / IT queries. You will need to have excellent customer service skills, both verbal and written. The ideal candidate will be able to demonstrate working knowledge of Microsoft 365, SharePoint, Azure, Windows and Networking - Or have a good understanding of them. This role requires you to possess a full UK driving licence and own / have access to a vehicle. What you'll get in return In return, you will work for a thriving IT provider who is expanding their client database significantly. You will work full time in their office in Lancaster, with the working hours being Monday - Friday 9:00 - 17:30. You will work on a competitive salary of £25,500 with a range of additional benefits including 28 (Including Bank holidays), Company pension, Financial Planning Services, On-site Parking, Private medical insurance etc. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Mar 27, 2024
Full time
Your new company Our client is a dynamic business-to-business IT provider who delivers high-quality tailored solutions to their clients both locally and nationally. This client works as an MSP (Managed Service Provider) whilst working closely with their clients to provide business value. The role is based at their offices in Lancaster, joining a small, dynamic team. Having recently worked with them to provide a Senior IT Technician, they are now expanding their team again due to the winning of new contracts. Your new role In this role, you will be the 1st point of contact to both clients and colleagues both remotely and in person. You will deal with all initial queries and collaborate with the current team members to ensure the issues are resolved in a timely manner. You will document and maintain IT procedures and ensure all queries are dealt with accordingly or referred to the appropriate team. In this role, you will provide excellent customer service to all end users and work both independently and as a team. What you'll need to succeed To succeed, you will ideally have 6-12 months of relevant experience dealing with 1st line / IT queries. You will need to have excellent customer service skills, both verbal and written. The ideal candidate will be able to demonstrate working knowledge of Microsoft 365, SharePoint, Azure, Windows and Networking - Or have a good understanding of them. This role requires you to possess a full UK driving licence and own / have access to a vehicle. What you'll get in return In return, you will work for a thriving IT provider who is expanding their client database significantly. You will work full time in their office in Lancaster, with the working hours being Monday - Friday 9:00 - 17:30. You will work on a competitive salary of £25,500 with a range of additional benefits including 28 (Including Bank holidays), Company pension, Financial Planning Services, On-site Parking, Private medical insurance etc. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
This is a fantastic opportunity for a motivated 1st Line Technician with an aptitude for problem solving IT issues and has excellent customer support skills. You will be working as part of an onsite Services team delivering quality front-line support for a prestigious MoD contract, with a key focus on delivering to the customer within the agreed SLAs. Note : Due to the work with MoD, full and current SC clearance is higly desirable however those with recently lapsed clearance will be considered. Please DO NOT APPLY if you have not lived in the UK for a minimum of 5 years - this is essential for obtaining the correct clearance for this role. In the role, you will cover a broad range of Device, Compute, Network and Application services, the prime responsibilities include multiple aspects of IT End User Support: Providing 1st line support to End Users based both on and off site this will involve driving therefore a full, clean driving licence is required Resolution and/or escalation of faults reported within agreed SLAs Ensuring all actions carried out on tickets are recorded accurately in the Service Management toolset Managing IT assets (e.g. laptops, printers, monitors, etc.) accurately in the Service Management toolset Managing users, computers, and group membership within Active Directory Support and troubleshooting of Microsoft Operating Systems (e.g. Windows 10) Imaging and updating end user devices in line with local policy Installing and updating end user software applications Issuing End User Devices and providing introductory training to multiple users at a time Development of work instructions that can be operated and managed by the 1st Line Support team Deploying, supporting, and maintaining IT Devices (Laptops), Print services, Audio Visual services and Operating Systems (Microsoft Windows 10) As with all personnel within the business, the individual will also be required to show: A commitment to comply with the Company s Information Security Policy A commitment to promptly report any security weaknesses or incidents A commitment to adopt and maintain a Health and Safety culture within the Group Essential Experience You are able to demonstrate significant experience of providing Tier-1 support covering ITSM standards in Incident, Problem and Change Management Working in a desktop support environment, with special focus on configuration and configuration management tools; especially Microsoft OS You should have broad knowledge of IT and communications services and technologies Detailed technical knowledge of the following: Supporting and configuring End user devices, Microsoft Operating Systems, Active Directory Desirable Experience You have experience of working in a Defence-based environment You can show a deep understanding of the MOD s ICS security policy Awareness of ITSM/ITIL Policies and Processes Active Directory administration Essential Qualifications Minimum A-C English and Math GCSE (or equivalent) Desirable Qualifications ITIL v4 Foundation CompTIA A+ Microsoft Technology Associate IT Infrastructure and/or End-User Compute (Desktop) certification
Mar 27, 2024
Full time
This is a fantastic opportunity for a motivated 1st Line Technician with an aptitude for problem solving IT issues and has excellent customer support skills. You will be working as part of an onsite Services team delivering quality front-line support for a prestigious MoD contract, with a key focus on delivering to the customer within the agreed SLAs. Note : Due to the work with MoD, full and current SC clearance is higly desirable however those with recently lapsed clearance will be considered. Please DO NOT APPLY if you have not lived in the UK for a minimum of 5 years - this is essential for obtaining the correct clearance for this role. In the role, you will cover a broad range of Device, Compute, Network and Application services, the prime responsibilities include multiple aspects of IT End User Support: Providing 1st line support to End Users based both on and off site this will involve driving therefore a full, clean driving licence is required Resolution and/or escalation of faults reported within agreed SLAs Ensuring all actions carried out on tickets are recorded accurately in the Service Management toolset Managing IT assets (e.g. laptops, printers, monitors, etc.) accurately in the Service Management toolset Managing users, computers, and group membership within Active Directory Support and troubleshooting of Microsoft Operating Systems (e.g. Windows 10) Imaging and updating end user devices in line with local policy Installing and updating end user software applications Issuing End User Devices and providing introductory training to multiple users at a time Development of work instructions that can be operated and managed by the 1st Line Support team Deploying, supporting, and maintaining IT Devices (Laptops), Print services, Audio Visual services and Operating Systems (Microsoft Windows 10) As with all personnel within the business, the individual will also be required to show: A commitment to comply with the Company s Information Security Policy A commitment to promptly report any security weaknesses or incidents A commitment to adopt and maintain a Health and Safety culture within the Group Essential Experience You are able to demonstrate significant experience of providing Tier-1 support covering ITSM standards in Incident, Problem and Change Management Working in a desktop support environment, with special focus on configuration and configuration management tools; especially Microsoft OS You should have broad knowledge of IT and communications services and technologies Detailed technical knowledge of the following: Supporting and configuring End user devices, Microsoft Operating Systems, Active Directory Desirable Experience You have experience of working in a Defence-based environment You can show a deep understanding of the MOD s ICS security policy Awareness of ITSM/ITIL Policies and Processes Active Directory administration Essential Qualifications Minimum A-C English and Math GCSE (or equivalent) Desirable Qualifications ITIL v4 Foundation CompTIA A+ Microsoft Technology Associate IT Infrastructure and/or End-User Compute (Desktop) certification
IT Desk Support - London - £32k to £35k Mon-Fri - 8.30am - 5pm. Pension Contribution. 25 days + bank Holidays. Paid for self-development. UK Staffing Group is working with a market leading client who are wanting to add to their IT department in London, near Bank, Monument, Liverpool & Old Gate transportation links. They work across a range of industries & have offices across the UK. Here is an opportunity to join a massive company looking to grow & develop their own IT technician. The successful candidate will have an interest in the IT industry and basic level knowledge around software & hardware. The ideal candidate will does not have to have previous experience in IT support however, it is desirable. For this our client they want a clear communicator who can provide top customer service alongside servicing their IT requirements. Responsibilities Assess the business impact of IT Incidents & accurately assign SLA's, following escalation process if required. Solving and diagnosing a range of 1st line support issues. Responding to ticket issues quickly, effectively and escalating if necessary. Analysing and investing security & phishing alerts. Present a positive, helpful and customer service like approach when responding to tickets. Completing work and meeting deadlines successfully. Self-motivated and organised. Understanding of ITIL Methodology. Reasonable understanding of server and networking technology. Please send your CV for immediate consideration either by clicking apply now or sending directly. This is an immediate requirement with interviews taking place over the next week. Manchester Staff operates as an employment agency and employment business. No terminology in this advert is intended to discriminate on the grounds of age, and we confirm that we are happy to accept applications from persons of any age for this role. By applying for this role, you accept our Terms and Privacy Policy which can both be found on our website. We take the security of personal data very seriously and by applying for this role you consent that we may hold your personal data on our database (CRM) for the purpose of finding jobs that could match your skill set. If we become aware of any other opportunities that could be of interest to you, we may let you know by either phone, email, or SMS. About UK Staffing Group: UK Staffing Group are a specialist recruitment business focused on delivering highly experienced and reputable permanent staff to local businesses. We can offer: - Free support and advice to help you with your job search.- Full interview support including a pre-interview call with a specialist consultant and coaching on interview tips and techniques.- After placement support.
Mar 27, 2024
Full time
IT Desk Support - London - £32k to £35k Mon-Fri - 8.30am - 5pm. Pension Contribution. 25 days + bank Holidays. Paid for self-development. UK Staffing Group is working with a market leading client who are wanting to add to their IT department in London, near Bank, Monument, Liverpool & Old Gate transportation links. They work across a range of industries & have offices across the UK. Here is an opportunity to join a massive company looking to grow & develop their own IT technician. The successful candidate will have an interest in the IT industry and basic level knowledge around software & hardware. The ideal candidate will does not have to have previous experience in IT support however, it is desirable. For this our client they want a clear communicator who can provide top customer service alongside servicing their IT requirements. Responsibilities Assess the business impact of IT Incidents & accurately assign SLA's, following escalation process if required. Solving and diagnosing a range of 1st line support issues. Responding to ticket issues quickly, effectively and escalating if necessary. Analysing and investing security & phishing alerts. Present a positive, helpful and customer service like approach when responding to tickets. Completing work and meeting deadlines successfully. Self-motivated and organised. Understanding of ITIL Methodology. Reasonable understanding of server and networking technology. Please send your CV for immediate consideration either by clicking apply now or sending directly. This is an immediate requirement with interviews taking place over the next week. Manchester Staff operates as an employment agency and employment business. No terminology in this advert is intended to discriminate on the grounds of age, and we confirm that we are happy to accept applications from persons of any age for this role. By applying for this role, you accept our Terms and Privacy Policy which can both be found on our website. We take the security of personal data very seriously and by applying for this role you consent that we may hold your personal data on our database (CRM) for the purpose of finding jobs that could match your skill set. If we become aware of any other opportunities that could be of interest to you, we may let you know by either phone, email, or SMS. About UK Staffing Group: UK Staffing Group are a specialist recruitment business focused on delivering highly experienced and reputable permanent staff to local businesses. We can offer: - Free support and advice to help you with your job search.- Full interview support including a pre-interview call with a specialist consultant and coaching on interview tips and techniques.- After placement support.
IT Support Technician Wolverhampton (Onsite) £25,000 - £28,000 Gleeson Recruitment are working on an exciting opportunity alongside a well established Tech & Healthcare group based in Wolverhampton. The purpose of the role is to be the first point of contact supporting and promoting the company investment in Microsoft Products. Including, being the primary leader for the transition of the intranet page to a Microsoft Sharepoint. The Junior IT Technician will therefore be required to work with department leaders and deliver a vision for each departmental Sharepoint page.The ideal candidate will be a confident an avid Microsoft user as they will also be promoting the use and benefits of Microsoft Teams & Miro Boards across the organisation, outlining the benefits in support of collaboration.You will also be responsible for delivering 1st Line IT support, to all users and addressing ongoing or reoccurring issues impacting the service. Support the upgrade of IT hardware suit including the progression towards a new laptop provider and ensuring business IT hardware remains with warranty periods. Skills / experience: Good working knowledge of supporting PC's, Networks, IT hardware, and software in general. Good working knowledge of Microsoft products and the benefits of their uses. Problem-solving skills and an analytical mindset. Computer Science or Equivalent qualification. Experience in a similar role is looked on positively, but training will be provided. Have a keen interest in technology and inquisitive mind, looking to grow their knowledge in the tech and IT space. If interested, click the apply button now! At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Mar 27, 2024
Full time
IT Support Technician Wolverhampton (Onsite) £25,000 - £28,000 Gleeson Recruitment are working on an exciting opportunity alongside a well established Tech & Healthcare group based in Wolverhampton. The purpose of the role is to be the first point of contact supporting and promoting the company investment in Microsoft Products. Including, being the primary leader for the transition of the intranet page to a Microsoft Sharepoint. The Junior IT Technician will therefore be required to work with department leaders and deliver a vision for each departmental Sharepoint page.The ideal candidate will be a confident an avid Microsoft user as they will also be promoting the use and benefits of Microsoft Teams & Miro Boards across the organisation, outlining the benefits in support of collaboration.You will also be responsible for delivering 1st Line IT support, to all users and addressing ongoing or reoccurring issues impacting the service. Support the upgrade of IT hardware suit including the progression towards a new laptop provider and ensuring business IT hardware remains with warranty periods. Skills / experience: Good working knowledge of supporting PC's, Networks, IT hardware, and software in general. Good working knowledge of Microsoft products and the benefits of their uses. Problem-solving skills and an analytical mindset. Computer Science or Equivalent qualification. Experience in a similar role is looked on positively, but training will be provided. Have a keen interest in technology and inquisitive mind, looking to grow their knowledge in the tech and IT space. If interested, click the apply button now! At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Job Title : Local Technology Support Administrator Location : Birmingham Salary: £23,920 - £27,040 per annum, depending on experience Job type: Full time - Permanent Closing date for applications: 7th April 2024 Employer: BIMM University Department: Technology Are you passionate about providing exceptional technical support in a dynamic educational environment? BIMM University is seeking a dedicated Local Technology Support Administrator to join our team and ensure the smooth operation of technology services across our campus. If you're a tech-savvy problem solver with excellent customer service skills, we want to hear from you. About the Role : As the Local Technology Support Administrator, you will play a crucial role in maintaining the technical customer service experience on our campus. From managing helpdesk tickets to providing remote and deskside support for students and staff, your efforts will contribute to the seamless operation of technology services, enabling our community to make the most of the resources available to them. What You'll Do: Take ownership of the helpdesk ticket management process at 1st and 2nd line levels, ensuring prompt resolution of technical issues. Provide remote and deskside support to campus buildings, assisting both students and staff with their technology needs. Collaborate closely with the Regional Technology Supervisor to manage helpdesk tickets efficiently and meet service level agreements. Manage staff account creation and retirement, ensuring accurate record-keeping and adherence to security protocols. Procure and maintain accurate records of campus technology assets, including device builds and deployment. Coordinate with Technology Operations Managers and Technology Development Managers to implement campus infrastructure changes effectively. Maintain strong communication channels with Campus Deans and Faculty Deans to ensure quality of service. Cultivate positive relationships with stakeholders and work with third-party vendors as needed. What You'll Bring: A blend of technical expertise and exceptional customer service skills. The ability to remain calm, patient, and personable while addressing technical issues. Experience managing helpdesk ticket queues in a fast-paced environment, with a focus on prioritization and business needs. Proficiency in Microsoft Cloud Technologies, Microsoft client operating systems, Mac operating systems, and Active Directory. Knowledge of cyber security best practices, network infrastructures, and printer management. Strong communication skills, both verbal and written, with a commitment to accessibility and collaboration. A sense of ownership, integrity, and accountability in your work, with the flexibility to occasionally work evenings and weekends. Why BIMM University? At BIMM, we're dedicated to fostering an environment where technology supports learning and creativity flourishes. As a Local Technology Support Administrator, you'll have the opportunity to make a meaningful impact on the student experience, ensuring that our campus remains at the forefront of innovation in education. If you're ready to join a dynamic team and play a vital role in our campus community, apply now and become part of the BIMM University family. We are a values led organisation, meaning our core values underpin all that we do. In addition to joining a committed and dedicated team, you will have access to: 25 days holiday per year (FTE) SMART pension A comprehensive benefits package We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation. We are committed to promoting the safety and welfare of our students, therefore all appointments are subject to satisfactory pre-employment checks including DBS. Please click APPLY to be redirected to our website to complete an application form. Candidates with the relevant experience or job titles of; Helpdesk Administrator, Helpdesk Manager, Technology Operations, Cyber Security Officer, Technology Support Coordinator, Support Analyst, Technical Support Specialist, Technical Customer Service, 1st Line Support, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, IT, Technical Support Engineer, Technical Customer Support, Tech Support, Tech Support Services will also be considered for this role.
Mar 27, 2024
Full time
Job Title : Local Technology Support Administrator Location : Birmingham Salary: £23,920 - £27,040 per annum, depending on experience Job type: Full time - Permanent Closing date for applications: 7th April 2024 Employer: BIMM University Department: Technology Are you passionate about providing exceptional technical support in a dynamic educational environment? BIMM University is seeking a dedicated Local Technology Support Administrator to join our team and ensure the smooth operation of technology services across our campus. If you're a tech-savvy problem solver with excellent customer service skills, we want to hear from you. About the Role : As the Local Technology Support Administrator, you will play a crucial role in maintaining the technical customer service experience on our campus. From managing helpdesk tickets to providing remote and deskside support for students and staff, your efforts will contribute to the seamless operation of technology services, enabling our community to make the most of the resources available to them. What You'll Do: Take ownership of the helpdesk ticket management process at 1st and 2nd line levels, ensuring prompt resolution of technical issues. Provide remote and deskside support to campus buildings, assisting both students and staff with their technology needs. Collaborate closely with the Regional Technology Supervisor to manage helpdesk tickets efficiently and meet service level agreements. Manage staff account creation and retirement, ensuring accurate record-keeping and adherence to security protocols. Procure and maintain accurate records of campus technology assets, including device builds and deployment. Coordinate with Technology Operations Managers and Technology Development Managers to implement campus infrastructure changes effectively. Maintain strong communication channels with Campus Deans and Faculty Deans to ensure quality of service. Cultivate positive relationships with stakeholders and work with third-party vendors as needed. What You'll Bring: A blend of technical expertise and exceptional customer service skills. The ability to remain calm, patient, and personable while addressing technical issues. Experience managing helpdesk ticket queues in a fast-paced environment, with a focus on prioritization and business needs. Proficiency in Microsoft Cloud Technologies, Microsoft client operating systems, Mac operating systems, and Active Directory. Knowledge of cyber security best practices, network infrastructures, and printer management. Strong communication skills, both verbal and written, with a commitment to accessibility and collaboration. A sense of ownership, integrity, and accountability in your work, with the flexibility to occasionally work evenings and weekends. Why BIMM University? At BIMM, we're dedicated to fostering an environment where technology supports learning and creativity flourishes. As a Local Technology Support Administrator, you'll have the opportunity to make a meaningful impact on the student experience, ensuring that our campus remains at the forefront of innovation in education. If you're ready to join a dynamic team and play a vital role in our campus community, apply now and become part of the BIMM University family. We are a values led organisation, meaning our core values underpin all that we do. In addition to joining a committed and dedicated team, you will have access to: 25 days holiday per year (FTE) SMART pension A comprehensive benefits package We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation. We are committed to promoting the safety and welfare of our students, therefore all appointments are subject to satisfactory pre-employment checks including DBS. Please click APPLY to be redirected to our website to complete an application form. Candidates with the relevant experience or job titles of; Helpdesk Administrator, Helpdesk Manager, Technology Operations, Cyber Security Officer, Technology Support Coordinator, Support Analyst, Technical Support Specialist, Technical Customer Service, 1st Line Support, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, IT, Technical Support Engineer, Technical Customer Support, Tech Support, Tech Support Services will also be considered for this role.
IT Support Technician Newport £20,000 - £25,000 On-Site Are you looking for your next challenge, something that gets you out of bed in the morning? Do you want to be able to provide superior trading technology support using cutting-edge technology? Do you want to be in a supportive, encouraging environment with other like-minded IT professionals? You will be joining a successful, growing Law Firm based in Newport to provide top quality systems functionality, support and service to their internal staff while also working with global teams to make sure systems are always running smoothly. You will be part of a company that truly values your expertise and will continue to invest in your development so that you are able to liaise with organisations to a highly professional level, provide top-quality support to those who need it and keep up-to-date on new technologies. What would you be doing Providing top-tier 1st/2nd Line customer support for any hardware/software issues. Support Office 365 applications including Outlook, Teams, SharePoint Online, and OneDrive. Be an on-site presence ensuring that all related networks/systems/applications are functioning properly. Utilize remote desktop connectivity tools to support users. Follow standard procedures for proper escalation to internal teams for requests outside of scope. Provide orientation and training to onboard new and existing users. Provide training, guidance, support, and mentoring to colleagues where needed. What you need 3+ years working in a 1st/2nd Line Support position Experience working within a Law Firm environment is preferred Experience supporting and troubleshooting Microsoft Windows 10/11, Microsoft 365 Office Apps, required. Experience supporting mobile devices (including iOS and Android), desktops, laptops, VMware and printers General knowledge of WAN/LAN/wireless networking, TCP/IP, DNS, DHCP preferred. Familiarity with VoIP phone systems (Cisco) preferred Relevant technology certifications are a bonus What you will get in return Health and Dental Care Disability and Life Insurance Parental and Family Care Leave Office and Company Wide Social Events Certification Reimbursement Employee Assistance Program Wellness Discounts and Perks PLEASE NOTE THIS CLIENT CANNOT OFFER SPONSORSHIP NOW OR ANYTIME IN THE FUTURE Sounds too good to miss? Please get in touch!
Mar 27, 2024
Full time
IT Support Technician Newport £20,000 - £25,000 On-Site Are you looking for your next challenge, something that gets you out of bed in the morning? Do you want to be able to provide superior trading technology support using cutting-edge technology? Do you want to be in a supportive, encouraging environment with other like-minded IT professionals? You will be joining a successful, growing Law Firm based in Newport to provide top quality systems functionality, support and service to their internal staff while also working with global teams to make sure systems are always running smoothly. You will be part of a company that truly values your expertise and will continue to invest in your development so that you are able to liaise with organisations to a highly professional level, provide top-quality support to those who need it and keep up-to-date on new technologies. What would you be doing Providing top-tier 1st/2nd Line customer support for any hardware/software issues. Support Office 365 applications including Outlook, Teams, SharePoint Online, and OneDrive. Be an on-site presence ensuring that all related networks/systems/applications are functioning properly. Utilize remote desktop connectivity tools to support users. Follow standard procedures for proper escalation to internal teams for requests outside of scope. Provide orientation and training to onboard new and existing users. Provide training, guidance, support, and mentoring to colleagues where needed. What you need 3+ years working in a 1st/2nd Line Support position Experience working within a Law Firm environment is preferred Experience supporting and troubleshooting Microsoft Windows 10/11, Microsoft 365 Office Apps, required. Experience supporting mobile devices (including iOS and Android), desktops, laptops, VMware and printers General knowledge of WAN/LAN/wireless networking, TCP/IP, DNS, DHCP preferred. Familiarity with VoIP phone systems (Cisco) preferred Relevant technology certifications are a bonus What you will get in return Health and Dental Care Disability and Life Insurance Parental and Family Care Leave Office and Company Wide Social Events Certification Reimbursement Employee Assistance Program Wellness Discounts and Perks PLEASE NOTE THIS CLIENT CANNOT OFFER SPONSORSHIP NOW OR ANYTIME IN THE FUTURE Sounds too good to miss? Please get in touch!
Job Title : Local Technology Support Administrator Location : Birmingham Salary: £23,920 - £27,040 per annum, depending on experience Job type: Full time - Permanent Closing date for applications: 7th April 2024 Employer: BIMM University Department: Technology Are you passionate about providing exceptional technical support in a dynamic educational environment? BIMM University is seeking a dedicated Local Technology Support Administrator to join our team and ensure the smooth operation of technology services across our campus. If you're a tech-savvy problem solver with excellent customer service skills, we want to hear from you. About the Role : As the Local Technology Support Administrator, you will play a crucial role in maintaining the technical customer service experience on our campus. From managing helpdesk tickets to providing remote and deskside support for students and staff, your efforts will contribute to the seamless operation of technology services, enabling our community to make the most of the resources available to them. What You'll Do: Take ownership of the helpdesk ticket management process at 1st and 2nd line levels, ensuring prompt resolution of technical issues. Provide remote and deskside support to campus buildings, assisting both students and staff with their technology needs. Collaborate closely with the Regional Technology Supervisor to manage helpdesk tickets efficiently and meet service level agreements. Manage staff account creation and retirement, ensuring accurate record-keeping and adherence to security protocols. Procure and maintain accurate records of campus technology assets, including device builds and deployment. Coordinate with Technology Operations Managers and Technology Development Managers to implement campus infrastructure changes effectively. Maintain strong communication channels with Campus Deans and Faculty Deans to ensure quality of service. Cultivate positive relationships with stakeholders and work with third-party vendors as needed. What You'll Bring: A blend of technical expertise and exceptional customer service skills. The ability to remain calm, patient, and personable while addressing technical issues. Experience managing helpdesk ticket queues in a fast-paced environment, with a focus on prioritization and business needs. Proficiency in Microsoft Cloud Technologies, Microsoft client operating systems, Mac operating systems, and Active Directory. Knowledge of cyber security best practices, network infrastructures, and printer management. Strong communication skills, both verbal and written, with a commitment to accessibility and collaboration. A sense of ownership, integrity, and accountability in your work, with the flexibility to occasionally work evenings and weekends. Why BIMM University? At BIMM, we're dedicated to fostering an environment where technology supports learning and creativity flourishes. As a Local Technology Support Administrator, you'll have the opportunity to make a meaningful impact on the student experience, ensuring that our campus remains at the forefront of innovation in education. If you're ready to join a dynamic team and play a vital role in our campus community, apply now and become part of the BIMM University family. We are a values led organisation, meaning our core values underpin all that we do. In addition to joining a committed and dedicated team, you will have access to: 25 days holiday per year (FTE) SMART pension A comprehensive benefits package We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation. We are committed to promoting the safety and welfare of our students, therefore all appointments are subject to satisfactory pre-employment checks including DBS. Please click APPLY to be redirected to our website to complete an application form. Candidates with the relevant experience or job titles of; Helpdesk Administrator, Helpdesk Manager, Technology Operations, Cyber Security Officer, Technology Support Coordinator, Support Analyst, Technical Support Specialist, Technical Customer Service, 1st Line Support, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, IT, Technical Support Engineer, Technical Customer Support, Tech Support, Tech Support Services will also be considered for this role.
Mar 27, 2024
Full time
Job Title : Local Technology Support Administrator Location : Birmingham Salary: £23,920 - £27,040 per annum, depending on experience Job type: Full time - Permanent Closing date for applications: 7th April 2024 Employer: BIMM University Department: Technology Are you passionate about providing exceptional technical support in a dynamic educational environment? BIMM University is seeking a dedicated Local Technology Support Administrator to join our team and ensure the smooth operation of technology services across our campus. If you're a tech-savvy problem solver with excellent customer service skills, we want to hear from you. About the Role : As the Local Technology Support Administrator, you will play a crucial role in maintaining the technical customer service experience on our campus. From managing helpdesk tickets to providing remote and deskside support for students and staff, your efforts will contribute to the seamless operation of technology services, enabling our community to make the most of the resources available to them. What You'll Do: Take ownership of the helpdesk ticket management process at 1st and 2nd line levels, ensuring prompt resolution of technical issues. Provide remote and deskside support to campus buildings, assisting both students and staff with their technology needs. Collaborate closely with the Regional Technology Supervisor to manage helpdesk tickets efficiently and meet service level agreements. Manage staff account creation and retirement, ensuring accurate record-keeping and adherence to security protocols. Procure and maintain accurate records of campus technology assets, including device builds and deployment. Coordinate with Technology Operations Managers and Technology Development Managers to implement campus infrastructure changes effectively. Maintain strong communication channels with Campus Deans and Faculty Deans to ensure quality of service. Cultivate positive relationships with stakeholders and work with third-party vendors as needed. What You'll Bring: A blend of technical expertise and exceptional customer service skills. The ability to remain calm, patient, and personable while addressing technical issues. Experience managing helpdesk ticket queues in a fast-paced environment, with a focus on prioritization and business needs. Proficiency in Microsoft Cloud Technologies, Microsoft client operating systems, Mac operating systems, and Active Directory. Knowledge of cyber security best practices, network infrastructures, and printer management. Strong communication skills, both verbal and written, with a commitment to accessibility and collaboration. A sense of ownership, integrity, and accountability in your work, with the flexibility to occasionally work evenings and weekends. Why BIMM University? At BIMM, we're dedicated to fostering an environment where technology supports learning and creativity flourishes. As a Local Technology Support Administrator, you'll have the opportunity to make a meaningful impact on the student experience, ensuring that our campus remains at the forefront of innovation in education. If you're ready to join a dynamic team and play a vital role in our campus community, apply now and become part of the BIMM University family. We are a values led organisation, meaning our core values underpin all that we do. In addition to joining a committed and dedicated team, you will have access to: 25 days holiday per year (FTE) SMART pension A comprehensive benefits package We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation. We are committed to promoting the safety and welfare of our students, therefore all appointments are subject to satisfactory pre-employment checks including DBS. Please click APPLY to be redirected to our website to complete an application form. Candidates with the relevant experience or job titles of; Helpdesk Administrator, Helpdesk Manager, Technology Operations, Cyber Security Officer, Technology Support Coordinator, Support Analyst, Technical Support Specialist, Technical Customer Service, 1st Line Support, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, IT, Technical Support Engineer, Technical Customer Support, Tech Support, Tech Support Services will also be considered for this role.