Role Summary
Be at the forefront of ICT improvements and transformation within the Fire & Rescue Service (AF&RS). We are seeking a visionary leader to shape our future ICT and digital strategy, make further improvements to our infrastructure and ensure our ICT systems are resilient, reliable, and accessible to all staff 24/7.
This is a new role leading the development of an integrated ICT strategy and technology roadmap and overseeing the delivery of technology initiatives. This business-critical position will require you to work effectively with key stakeholders to create and implement an ICT strategy which aligns with our organisational goals and ambitions, ensures the integration and enhancement of our systems and improved user experience.
This role will require an ambitious, forward-thinking individual who has the technical knowledge, drive and passion to make a big difference. You will have a unique opportunity to make the role your own and bring your experience, ideas, influencing skills and technical expertise to our organisation. With challenging budgets, a creative and innovative approach is key, as is the exploration of potential funding sources.
Some of the things you’ll be doing
Strategic Leadership : Drive continuous improvement, culture change, and effective performance management. Act as the advocate for AF&RS’s digital vision, engaging leadership and representing AF&RS in local and national digital forums.
Expert Consultation : Offer expert guidance on ICT matters to senior stakeholders and the Fire Authority, enabling discussions on modern ICT and digital technology.
System Management : Ensure the efficiency, reliability, security, and cost-effectiveness of ICT systems and technology. Oversee external IT helpdesk providers and business continuity plans.
Infrastructure Enhancement : Drive continual improvements to the ICT infrastructure to ensure a solid foundation and enhanced user experience. Collaborate with stakeholders to define and implement improvements, presenting robust business cases for investment.
Digital Horizon-Scanning : Stay updated on digital developments and evaluate new technologies potential benefits, risks, and affordability aligned with the ICT strategy.
Strategy Development : Lead the creation and implementation of AF&RS’s cohesive ICT and Digital Strategy, fostering innovative and integrated improvements.
Project Oversight : Oversee the successful delivery of all ICT, digital, and systems projects. Establish governance structures, aligning with the ICT strategy and legal compliance.
Change Management : Implement efficient change processes, improving service quality and business continuity while minimising disruption.
Risk Management: Proactively assess and monitor ICT-related risks across AF&RS, implementing effective controls and mitigations.
Resource Optimisation : Develop an appropriate ICT organisational structure, optimising internal and external resources to ensure delivery and an integrated approach.
Team Leadership : Provide training and mentoring to internal ICT staff, fostering a responsive and agile cross-functional team.
Stakeholder Engagement: Liaise with stakeholders across AF&RS, building strong internal networks to maximise technology benefits.
Policy Implementation : Develop and implement up-to-date ICT policies ensuring robust controls across AF&RS. Liaise with internal data protection teams, ensuring ICT developments are compliant with relevant information legislation. Act as the Deputy Senior Risk Owner ensuring high-quality governance standards and compliance.
Training Alignment : Identify and evaluate ICT training aligned with the ICT strategy and budget requirements.
Budget Management : Manage ICT budgets aligned with the ICT strategy, forecasting and reviewing budgetary arrangements and exploring potential funding opportunities.
What we’ll need from you:
Essential:
Proven experience in senior ICT leadership role, driving digital transformation and strategy (ideally within the emergency services or public sector – but not essential).
Demonstrable experience in design, sourcing, transition, delivery and implementation of new technology and data capabilities.
Excellent up-to-date technical knowledge of ICT and the technology landscape.
Extensive knowledge of digital, data and technology regulations and best practice methodologies (e.g. ITIL, ISO) and performance benchmarking. You will also maintain up-to-date technical knowledge of ICT and the technology landscape.
Significant experience of leading and managing high performing teams (via direct or matrix management).
Proven experience of strategic service planning, business processes, developing, leading, and implementing IT/ICT strategies and change programs.
Experience of successfully managing high quality business-as-usual (BAU) ICT, while also inspiring, leading, and driving innovative solutions.
Proven experience of proactively managing business continuity and cyber security arrangements.
Significant experience of dealing with vendors and third parties including experience of procuring, negotiating, and robustly managing business-critical service contractors.
Degree level education, or equivalent, in business, computer science or a related field of study, or proven relevant business experience.
Professional ICT qualifications (such as ITIL or accredited status such as Chartered IT Professional CITP), or equivalent through a combination of proven relevant training, experience and evidenced continuing professional development.
Highly effective communication and influencing skills across the full breadth of written, verbal, presentation, and digital media. You will be able to engage, advise and explain technical matters in a non-technical way.
Adaptable, inclusive, and values-based leadership and people management skills.
Relationship building and collaboration skills with the ability to influence strategic thinking and approaches to complex service issues.
Strong analytical, research, numerical and decision-making skills, to deal with complex service delivery.
Ability to manage and prioritise high workloads, with pressing and conflicting deadlines.
Desirable:
Comprehensive budget-creation and budget-management experience including identifying and evaluating opportunities, negotiation, and delivering efficiencies.
Experience of working in a climate of transformation and/or continuous improvement and supporting others in uncertain times.
Experience of working for an emergency service or local authority.
Experience of Information and Data Governance and/or of being a Senior Risk Information Officer (SIRO) or Deputy SIRO.
Experience of portfolio and project management methodologies and tailoring these for significant ICT projects and organisational context.
Proven ICT risk management experience.
High level of political awareness and acuity to interact with senior stakeholders and elected Members.
Foundation or Practitioner level qualification in programme or project management.
What you can expect in return
27 days annual holiday (plus public holidays) rising to 31 days after 5 years, and 32 after 10 years of service
Local Government Pension - Defined Benefit Scheme
Flexible and hybrid working
Electric Vehicle Salary Sacrifice Scheme
Cycle to Work scheme
Welfare and Wellbeing services
Staff Engagement Groups
Access to a Medical Intervention Scheme which can support staff to access private medical assessments and treatments
Access to Blue Light card with offers online and high street discounts
Use of the multi-gym, sports hall, restaurant, free parking, and beautiful open surroundings at our Headquarters in Portishead
Please note - as this post is based at our Headquarters which we share with Avon & Somerset Police, the successful applicant will be required to undergo a security clearance check & DBS check.
Further Information
If you would like to have an informal conversation with the hiring manager for this role please contact recruitment@avonfire.gov.uk to request this.
How to apply: The full job description can be found on our careers pages: Head of ICT | Yes You Can! The Avon Fire & Rescue Service Job . Once you have read the job description please submit a tailored CV demonstrating how your skills and experience match the requirements of the role.
Late applications will not be accepted. Please quote job reference number 1023 [JD number] on any communications. Thank you.
Avon Fire & Rescue Service is committed to securing equality of opportunity. W e welcome applications from all members of our community who are currently under-represented at Avon Fire & Rescue Service, particularly women, Disabled people and members of ethnic minority communities.
Dec 20, 2023
Full time
Role Summary
Be at the forefront of ICT improvements and transformation within the Fire & Rescue Service (AF&RS). We are seeking a visionary leader to shape our future ICT and digital strategy, make further improvements to our infrastructure and ensure our ICT systems are resilient, reliable, and accessible to all staff 24/7.
This is a new role leading the development of an integrated ICT strategy and technology roadmap and overseeing the delivery of technology initiatives. This business-critical position will require you to work effectively with key stakeholders to create and implement an ICT strategy which aligns with our organisational goals and ambitions, ensures the integration and enhancement of our systems and improved user experience.
This role will require an ambitious, forward-thinking individual who has the technical knowledge, drive and passion to make a big difference. You will have a unique opportunity to make the role your own and bring your experience, ideas, influencing skills and technical expertise to our organisation. With challenging budgets, a creative and innovative approach is key, as is the exploration of potential funding sources.
Some of the things you’ll be doing
Strategic Leadership : Drive continuous improvement, culture change, and effective performance management. Act as the advocate for AF&RS’s digital vision, engaging leadership and representing AF&RS in local and national digital forums.
Expert Consultation : Offer expert guidance on ICT matters to senior stakeholders and the Fire Authority, enabling discussions on modern ICT and digital technology.
System Management : Ensure the efficiency, reliability, security, and cost-effectiveness of ICT systems and technology. Oversee external IT helpdesk providers and business continuity plans.
Infrastructure Enhancement : Drive continual improvements to the ICT infrastructure to ensure a solid foundation and enhanced user experience. Collaborate with stakeholders to define and implement improvements, presenting robust business cases for investment.
Digital Horizon-Scanning : Stay updated on digital developments and evaluate new technologies potential benefits, risks, and affordability aligned with the ICT strategy.
Strategy Development : Lead the creation and implementation of AF&RS’s cohesive ICT and Digital Strategy, fostering innovative and integrated improvements.
Project Oversight : Oversee the successful delivery of all ICT, digital, and systems projects. Establish governance structures, aligning with the ICT strategy and legal compliance.
Change Management : Implement efficient change processes, improving service quality and business continuity while minimising disruption.
Risk Management: Proactively assess and monitor ICT-related risks across AF&RS, implementing effective controls and mitigations.
Resource Optimisation : Develop an appropriate ICT organisational structure, optimising internal and external resources to ensure delivery and an integrated approach.
Team Leadership : Provide training and mentoring to internal ICT staff, fostering a responsive and agile cross-functional team.
Stakeholder Engagement: Liaise with stakeholders across AF&RS, building strong internal networks to maximise technology benefits.
Policy Implementation : Develop and implement up-to-date ICT policies ensuring robust controls across AF&RS. Liaise with internal data protection teams, ensuring ICT developments are compliant with relevant information legislation. Act as the Deputy Senior Risk Owner ensuring high-quality governance standards and compliance.
Training Alignment : Identify and evaluate ICT training aligned with the ICT strategy and budget requirements.
Budget Management : Manage ICT budgets aligned with the ICT strategy, forecasting and reviewing budgetary arrangements and exploring potential funding opportunities.
What we’ll need from you:
Essential:
Proven experience in senior ICT leadership role, driving digital transformation and strategy (ideally within the emergency services or public sector – but not essential).
Demonstrable experience in design, sourcing, transition, delivery and implementation of new technology and data capabilities.
Excellent up-to-date technical knowledge of ICT and the technology landscape.
Extensive knowledge of digital, data and technology regulations and best practice methodologies (e.g. ITIL, ISO) and performance benchmarking. You will also maintain up-to-date technical knowledge of ICT and the technology landscape.
Significant experience of leading and managing high performing teams (via direct or matrix management).
Proven experience of strategic service planning, business processes, developing, leading, and implementing IT/ICT strategies and change programs.
Experience of successfully managing high quality business-as-usual (BAU) ICT, while also inspiring, leading, and driving innovative solutions.
Proven experience of proactively managing business continuity and cyber security arrangements.
Significant experience of dealing with vendors and third parties including experience of procuring, negotiating, and robustly managing business-critical service contractors.
Degree level education, or equivalent, in business, computer science or a related field of study, or proven relevant business experience.
Professional ICT qualifications (such as ITIL or accredited status such as Chartered IT Professional CITP), or equivalent through a combination of proven relevant training, experience and evidenced continuing professional development.
Highly effective communication and influencing skills across the full breadth of written, verbal, presentation, and digital media. You will be able to engage, advise and explain technical matters in a non-technical way.
Adaptable, inclusive, and values-based leadership and people management skills.
Relationship building and collaboration skills with the ability to influence strategic thinking and approaches to complex service issues.
Strong analytical, research, numerical and decision-making skills, to deal with complex service delivery.
Ability to manage and prioritise high workloads, with pressing and conflicting deadlines.
Desirable:
Comprehensive budget-creation and budget-management experience including identifying and evaluating opportunities, negotiation, and delivering efficiencies.
Experience of working in a climate of transformation and/or continuous improvement and supporting others in uncertain times.
Experience of working for an emergency service or local authority.
Experience of Information and Data Governance and/or of being a Senior Risk Information Officer (SIRO) or Deputy SIRO.
Experience of portfolio and project management methodologies and tailoring these for significant ICT projects and organisational context.
Proven ICT risk management experience.
High level of political awareness and acuity to interact with senior stakeholders and elected Members.
Foundation or Practitioner level qualification in programme or project management.
What you can expect in return
27 days annual holiday (plus public holidays) rising to 31 days after 5 years, and 32 after 10 years of service
Local Government Pension - Defined Benefit Scheme
Flexible and hybrid working
Electric Vehicle Salary Sacrifice Scheme
Cycle to Work scheme
Welfare and Wellbeing services
Staff Engagement Groups
Access to a Medical Intervention Scheme which can support staff to access private medical assessments and treatments
Access to Blue Light card with offers online and high street discounts
Use of the multi-gym, sports hall, restaurant, free parking, and beautiful open surroundings at our Headquarters in Portishead
Please note - as this post is based at our Headquarters which we share with Avon & Somerset Police, the successful applicant will be required to undergo a security clearance check & DBS check.
Further Information
If you would like to have an informal conversation with the hiring manager for this role please contact recruitment@avonfire.gov.uk to request this.
How to apply: The full job description can be found on our careers pages: Head of ICT | Yes You Can! The Avon Fire & Rescue Service Job . Once you have read the job description please submit a tailored CV demonstrating how your skills and experience match the requirements of the role.
Late applications will not be accepted. Please quote job reference number 1023 [JD number] on any communications. Thank you.
Avon Fire & Rescue Service is committed to securing equality of opportunity. W e welcome applications from all members of our community who are currently under-represented at Avon Fire & Rescue Service, particularly women, Disabled people and members of ethnic minority communities.
The Schools of King Edward VI in Birmingham
Birmingham, UK
The mission of the King Edward VI Foundation (the “Foundation”) is to make Birmingham the best place to be educated in the UK. A progressive, influential educational charity, King Edward VI Foundation’s reputation is underpinned by a long and distinguished history. King Edward’s School was established in 1552 by King Edward VI, part of the early growth of secular education in England. In the late 19th century, our five grammar schools and King Edward VI High School for Girls were an early step in extending secondary education for girls and boys.
The 21st century has brought the formation of the King Edward VI Academy Trust, a means of expanding from our original five grammar schools to a current family of eleven academies and two independent schools. Six of the academies are selective; five are comprehensive, some serving Birmingham’s most deprived communities. To serve the city’s children, we recognise that we need to provide a diverse range of schools: independent as well as Academies, selective and also comprehensive. And we believe that those schools need to be accessible to all, regardless of ethnic, religious and social background.
The further development of digital practices and use of technology is integral to the above, and the purpose of this role is to nurture and support this development via the organisation’s Single Central Enterprise Platform (SCEP), among other priorities. The SCEP, running on Microsoft 365, provides a solution to the organisation for collaboration and communication.
We are looking to appoint a well-qualified, experienced and highly motivated individual to join the central Digital and Technology team and fulfil this critical position to manage the organisation’s Single Central Enterprise Platform (SCEP), running on Microsoft 365.
Our schools have achieved great things by managing their individual digital initiatives, particularly during the pandemic. Now it is time for all parts of the organisation to work collectively in advancing and joining up its digital infrastructure and thereby contributing to the Foundation’s work towards achieving its objectives and realising its mission.
The person appointed will have extensive knowledge of using and configuring the latest M365 technologies in addition to managing, configuring and administrating a shared tenancy for a complex organisation, InTune, Sharepoint, Teams, OneDrive, Outlook and more. Experience of working in an educational environment is desirable. The person appointed must be committed to promoting and safeguarding the welfare of the students at the school.
As a central support service, our working model must be driven by the needs of our schools. Therefore, please be aware that staff are required to take the majority of annual leave during non-term time.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Principal responsibilities and duties
Be the central point of contact for all matters relating the Microsoft 365 Single Central Enterprise Platform (SCEP).
Be responsible for Exchange, End point manager, SharePoint online, Power Apps, Power Automate, Intune, O365 security compliance, DLP.
Monitor M365 and react accordingly to any data or cyber-security concerns.
Be responsible for ensuring that administrative rights of users are monitored and controlled appropriately.
Ensure effective change controls are implemented to allow the multiple organisations of the organisation to co-exist within a shared environment.
Responsibility for ensuring that the organisation’s email protection solutions are monitored and that any held/delayed emails are released within a timely manner.
The backup of M365 is automated using an external solution, however the post holder will be responsible for monitoring this service to assure compliance and disaster recovery readiness in the event of a critical incident.
Create policy documents for consumption across the organisation.
Ensure that the M365 SCEP meets and maintains compliance with the DfE’s Digital and Technology standards for schools and colleges.
Work closely and collaboratively with our schools, in particular the school-based technical leads to ensure the M365 SCEP meets operational needs.
Provide additional capacity to the Digital and Technology team with migrating schools to the M365 SCEP on an ad-hoc basis to
Work or support any work undertaken with any third-parties as required to deliver the responsibilities listed above.
As a central support service, our working model must be driven by the needs of our schools. Therefore, please be aware that staff are required to take the majority of annual leave during non-term time.
General responsibilities and duties
To develop a clear understanding of the Foundation’s vision, mission and strategic aims and to actively support these.
To remain up to date with the Foundation’s policies, procedures and code of conduct and always uphold these.
To remain committed to the safeguarding of all of our students.
To identify and undertake relevant training to enable continuing professional development, where resources allow.
To prepare for and proactively engage in the performance review cycle with your line manager.
To attend appropriate internal and external meetings, as directed by your line manager.
To undertake such other duties as are agreed as being in keeping with the general nature of the job and its grade.
The successful candidate will be required to fulfil an enhanced DBS check.
This job description reflects the current requirements of the post. As duties and responsibilities change and develop due to changes in organisational and other circumstances, so the actual duties and responsibilities will vary from the particulars of this job description. Job descriptions will be updated or amended from time to time to reflect such changes.
Person Specification
Knowledge and experience
Essential
Extensive knowledge of using and configuring latest M365 technologies
Experience and knowledge of managing, configuring and administrating a shared tenancy for a complex organisation, InTune, Sharepoint, Teams, OneDrive, Outlook
Experience of managing organisation wide IT projects and engaging with key stakeholders with the aim of standardisation, unification and simplification
Experience of contributing to a process improvement or change project
Experience of managing contracts with suppliers
Knowledge of infrastructure, software solutions, Microsoft Server technologies, networking, security and storage systems
Demonstrable experience of working in an IT /technical management environment within an educational organisational setting
Desirable
Education sector experience
Prior experience of working within a similar role
Practical experience of cloud migrations
Experience with wider infrastructure technologies
Skilled at providing training and support
Qualifications
Essential
University degree in computing or related or equivalent work experience
Desirable
Current and relevant Microsoft Certification
Competencies & Skills
Essential
Demonstrable experience of supporting a shared M365 environment
Technical IT skills
Strong communication skills
Strong attention to detail
Demonstrates a strong commitment to providing excellent customer service
Task delivery, accuracy, detail and completion
Good project management skills; systematic approach to problem solving
Demonstrable good written and verbal communication skills
Ability to work well under pressure
Strong ability to work as a part of a team
Aptitude and attitude appropriate for development within the role.
Ability to deliver quality support and to deliver at pace
Flexible and proactive (ability to drive change)
Ability to influence and persuade others
Training & presenting skills
Ability to work flexible hours
Experience using Microsoft Learn to assimilate required knowledge
Desirable
Training & presenting skills
Ability to work flexible hours
Experience using Microsoft Learn to assimilate required knowledge
A full job description and an application pack for this post, can be found at: https://www.schoolsofkingedwardvi.co.uk/foundation/job-opportunities/
Jun 23, 2023
Full time
The mission of the King Edward VI Foundation (the “Foundation”) is to make Birmingham the best place to be educated in the UK. A progressive, influential educational charity, King Edward VI Foundation’s reputation is underpinned by a long and distinguished history. King Edward’s School was established in 1552 by King Edward VI, part of the early growth of secular education in England. In the late 19th century, our five grammar schools and King Edward VI High School for Girls were an early step in extending secondary education for girls and boys.
The 21st century has brought the formation of the King Edward VI Academy Trust, a means of expanding from our original five grammar schools to a current family of eleven academies and two independent schools. Six of the academies are selective; five are comprehensive, some serving Birmingham’s most deprived communities. To serve the city’s children, we recognise that we need to provide a diverse range of schools: independent as well as Academies, selective and also comprehensive. And we believe that those schools need to be accessible to all, regardless of ethnic, religious and social background.
The further development of digital practices and use of technology is integral to the above, and the purpose of this role is to nurture and support this development via the organisation’s Single Central Enterprise Platform (SCEP), among other priorities. The SCEP, running on Microsoft 365, provides a solution to the organisation for collaboration and communication.
We are looking to appoint a well-qualified, experienced and highly motivated individual to join the central Digital and Technology team and fulfil this critical position to manage the organisation’s Single Central Enterprise Platform (SCEP), running on Microsoft 365.
Our schools have achieved great things by managing their individual digital initiatives, particularly during the pandemic. Now it is time for all parts of the organisation to work collectively in advancing and joining up its digital infrastructure and thereby contributing to the Foundation’s work towards achieving its objectives and realising its mission.
The person appointed will have extensive knowledge of using and configuring the latest M365 technologies in addition to managing, configuring and administrating a shared tenancy for a complex organisation, InTune, Sharepoint, Teams, OneDrive, Outlook and more. Experience of working in an educational environment is desirable. The person appointed must be committed to promoting and safeguarding the welfare of the students at the school.
As a central support service, our working model must be driven by the needs of our schools. Therefore, please be aware that staff are required to take the majority of annual leave during non-term time.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Principal responsibilities and duties
Be the central point of contact for all matters relating the Microsoft 365 Single Central Enterprise Platform (SCEP).
Be responsible for Exchange, End point manager, SharePoint online, Power Apps, Power Automate, Intune, O365 security compliance, DLP.
Monitor M365 and react accordingly to any data or cyber-security concerns.
Be responsible for ensuring that administrative rights of users are monitored and controlled appropriately.
Ensure effective change controls are implemented to allow the multiple organisations of the organisation to co-exist within a shared environment.
Responsibility for ensuring that the organisation’s email protection solutions are monitored and that any held/delayed emails are released within a timely manner.
The backup of M365 is automated using an external solution, however the post holder will be responsible for monitoring this service to assure compliance and disaster recovery readiness in the event of a critical incident.
Create policy documents for consumption across the organisation.
Ensure that the M365 SCEP meets and maintains compliance with the DfE’s Digital and Technology standards for schools and colleges.
Work closely and collaboratively with our schools, in particular the school-based technical leads to ensure the M365 SCEP meets operational needs.
Provide additional capacity to the Digital and Technology team with migrating schools to the M365 SCEP on an ad-hoc basis to
Work or support any work undertaken with any third-parties as required to deliver the responsibilities listed above.
As a central support service, our working model must be driven by the needs of our schools. Therefore, please be aware that staff are required to take the majority of annual leave during non-term time.
General responsibilities and duties
To develop a clear understanding of the Foundation’s vision, mission and strategic aims and to actively support these.
To remain up to date with the Foundation’s policies, procedures and code of conduct and always uphold these.
To remain committed to the safeguarding of all of our students.
To identify and undertake relevant training to enable continuing professional development, where resources allow.
To prepare for and proactively engage in the performance review cycle with your line manager.
To attend appropriate internal and external meetings, as directed by your line manager.
To undertake such other duties as are agreed as being in keeping with the general nature of the job and its grade.
The successful candidate will be required to fulfil an enhanced DBS check.
This job description reflects the current requirements of the post. As duties and responsibilities change and develop due to changes in organisational and other circumstances, so the actual duties and responsibilities will vary from the particulars of this job description. Job descriptions will be updated or amended from time to time to reflect such changes.
Person Specification
Knowledge and experience
Essential
Extensive knowledge of using and configuring latest M365 technologies
Experience and knowledge of managing, configuring and administrating a shared tenancy for a complex organisation, InTune, Sharepoint, Teams, OneDrive, Outlook
Experience of managing organisation wide IT projects and engaging with key stakeholders with the aim of standardisation, unification and simplification
Experience of contributing to a process improvement or change project
Experience of managing contracts with suppliers
Knowledge of infrastructure, software solutions, Microsoft Server technologies, networking, security and storage systems
Demonstrable experience of working in an IT /technical management environment within an educational organisational setting
Desirable
Education sector experience
Prior experience of working within a similar role
Practical experience of cloud migrations
Experience with wider infrastructure technologies
Skilled at providing training and support
Qualifications
Essential
University degree in computing or related or equivalent work experience
Desirable
Current and relevant Microsoft Certification
Competencies & Skills
Essential
Demonstrable experience of supporting a shared M365 environment
Technical IT skills
Strong communication skills
Strong attention to detail
Demonstrates a strong commitment to providing excellent customer service
Task delivery, accuracy, detail and completion
Good project management skills; systematic approach to problem solving
Demonstrable good written and verbal communication skills
Ability to work well under pressure
Strong ability to work as a part of a team
Aptitude and attitude appropriate for development within the role.
Ability to deliver quality support and to deliver at pace
Flexible and proactive (ability to drive change)
Ability to influence and persuade others
Training & presenting skills
Ability to work flexible hours
Experience using Microsoft Learn to assimilate required knowledge
Desirable
Training & presenting skills
Ability to work flexible hours
Experience using Microsoft Learn to assimilate required knowledge
A full job description and an application pack for this post, can be found at: https://www.schoolsofkingedwardvi.co.uk/foundation/job-opportunities/
Digital Delivery Manager
Closing date: 29 January 2023
Location: Flexible
Salary: £41,150 - £46,147 (Grade 7)
Contract type : Permanent
Work pattern: 37 hours, Monday - Friday
Post number : 203412
Job Description
We’re looking for an experienced agile delivery manager to join our growing Digital Services Team.
As the first Delivery Manager in our team, you’ll join us at an exciting time. This is an opportunity to shape our approach to delivering agile products and services and help support Natural Resources Wales in our work to tackle the climate and nature emergencies.
Over a million people access information and services on the Natural Resources Wales website every year. These include helping businesses comply with environmental regulations to protect the Welsh environment and helping house holders understand their flood risk and prepare for flooding. It’s also an important platform for other public bodies and used by policy makers to access the evidence they need to help make decisions. And much more in-between!
Working in a multidisciplinary team, your mission will be to take a user-centred design approach to continuously build, test and support the Natural Resources Wales website and intranet platforms. Your role will be to help create the right environment for your delivery teams by removing blockers and challenging the status quo, to enable the team to succeed.
You can find out more about our vision for user-centred services for the people of Wales in our Digital Strategy.
You will be able to demonstrate knowledge and experience of the following:
Be an advocate for agile and digital, sharing best practice with NRW and Welsh public sector colleagues through communities of practice.
Have substantial experience in agile delivery, of complex or multiple digital products, gained from working in a number of different organisations or in different roles or functions within a single organisation.
Be able to explain complex technical concepts in plain Englis
Planning and managing digital products and services in an agile environment, ensuring that projects keep within budget.
Experience of agile coaching
Experience of a range of delivery tools (e.g. Trello, Jira, etc.) and remote working tools (Slack, Google Hangouts, Zoom, etc.). Managing and prioritising multiple products/services simultaneously.
Experience of identifying and mitigating risks.
Strong interpersonal skills, including experience of establishing and maintaining strong networks across teams.
This role will offer a range of benefits, including:
Agile and flexible working
Civil Service Pension Scheme offering employer contributions of 26.6% to 30.3%
28 days annual leave, rising to 33 days
Generous leave entitlements for all your life needs
Health and wellbeing benefits and support
Weekly well-being hour to use as you choose
For more information, please visit our website.
Dec 09, 2022
Full time
Digital Delivery Manager
Closing date: 29 January 2023
Location: Flexible
Salary: £41,150 - £46,147 (Grade 7)
Contract type : Permanent
Work pattern: 37 hours, Monday - Friday
Post number : 203412
Job Description
We’re looking for an experienced agile delivery manager to join our growing Digital Services Team.
As the first Delivery Manager in our team, you’ll join us at an exciting time. This is an opportunity to shape our approach to delivering agile products and services and help support Natural Resources Wales in our work to tackle the climate and nature emergencies.
Over a million people access information and services on the Natural Resources Wales website every year. These include helping businesses comply with environmental regulations to protect the Welsh environment and helping house holders understand their flood risk and prepare for flooding. It’s also an important platform for other public bodies and used by policy makers to access the evidence they need to help make decisions. And much more in-between!
Working in a multidisciplinary team, your mission will be to take a user-centred design approach to continuously build, test and support the Natural Resources Wales website and intranet platforms. Your role will be to help create the right environment for your delivery teams by removing blockers and challenging the status quo, to enable the team to succeed.
You can find out more about our vision for user-centred services for the people of Wales in our Digital Strategy.
You will be able to demonstrate knowledge and experience of the following:
Be an advocate for agile and digital, sharing best practice with NRW and Welsh public sector colleagues through communities of practice.
Have substantial experience in agile delivery, of complex or multiple digital products, gained from working in a number of different organisations or in different roles or functions within a single organisation.
Be able to explain complex technical concepts in plain Englis
Planning and managing digital products and services in an agile environment, ensuring that projects keep within budget.
Experience of agile coaching
Experience of a range of delivery tools (e.g. Trello, Jira, etc.) and remote working tools (Slack, Google Hangouts, Zoom, etc.). Managing and prioritising multiple products/services simultaneously.
Experience of identifying and mitigating risks.
Strong interpersonal skills, including experience of establishing and maintaining strong networks across teams.
This role will offer a range of benefits, including:
Agile and flexible working
Civil Service Pension Scheme offering employer contributions of 26.6% to 30.3%
28 days annual leave, rising to 33 days
Generous leave entitlements for all your life needs
Health and wellbeing benefits and support
Weekly well-being hour to use as you choose
For more information, please visit our website.
Senior Application Development Specialist – Flood
Closing date: 29 January 2023
Location: Flexible
Salary: £47,408 - £52,359 (Grade 8)
Contract type : Permanent
Work pattern: You will need to work as part of a flexible shift pattern to cover service hours of 8am to 6pm. There are also requirements for weekend working when required to meet the business needs. Also, you will need to work on a time specific rota providing an ‘Out of Hours’ ICT Service to an agreed level.
Post numbers: 203403
Job Description
Working as part of the Flood Warning and Informing service, provide a high level of technical expertise in ICT development, delivering code to standards for internal and external systems, in conjunction with other team members and third party (technical partner) developers.
Will assist in setting the future direction for NRW and the National Flood Service approach to the agile development of in-house applications in line with our rolling 18-month technology roadmap.
The role will operate primarily at tactical and operational levels, with some strategic components relating to the need to constantly review and assess the future development needs of National Flood Service cloud-based services in supporting delivery of NRWs digital strategy
You will be able to demonstrate knowledge and experience of the following:
Degree or equivalent in a technical ICT discipline plus a proven track record of working in a development team.
Ability to deliver and manage agile Web development projects.
Experience of working within a Microsoft Azure and Office 365 environment.
Ability to troubleshoot and make recommendations on the resilience and supportability of solutions.
Experience of working in Visual Studio and Azure DevOps.
Knowledge of Rest APIs, HTML 5, CSS, C#, MVC, JavaScript, and Microsoft SQL.
Understanding of the latest Azure offerings including API Manager, Azure Functions, Azure LogicApps and Azure Insights.
This role will offer a range of benefits, including:
Agile and flexible working
Civil Service Pension Scheme offering employer contributions of 26.6% to 30.3%
28 days annual leave, rising to 33 days
Generous leave entitlements for all your life needs
Health and wellbeing benefits and support
Weekly well-being hour to use as you choose
For more information, please visit our website.
Dec 08, 2022
Full time
Senior Application Development Specialist – Flood
Closing date: 29 January 2023
Location: Flexible
Salary: £47,408 - £52,359 (Grade 8)
Contract type : Permanent
Work pattern: You will need to work as part of a flexible shift pattern to cover service hours of 8am to 6pm. There are also requirements for weekend working when required to meet the business needs. Also, you will need to work on a time specific rota providing an ‘Out of Hours’ ICT Service to an agreed level.
Post numbers: 203403
Job Description
Working as part of the Flood Warning and Informing service, provide a high level of technical expertise in ICT development, delivering code to standards for internal and external systems, in conjunction with other team members and third party (technical partner) developers.
Will assist in setting the future direction for NRW and the National Flood Service approach to the agile development of in-house applications in line with our rolling 18-month technology roadmap.
The role will operate primarily at tactical and operational levels, with some strategic components relating to the need to constantly review and assess the future development needs of National Flood Service cloud-based services in supporting delivery of NRWs digital strategy
You will be able to demonstrate knowledge and experience of the following:
Degree or equivalent in a technical ICT discipline plus a proven track record of working in a development team.
Ability to deliver and manage agile Web development projects.
Experience of working within a Microsoft Azure and Office 365 environment.
Ability to troubleshoot and make recommendations on the resilience and supportability of solutions.
Experience of working in Visual Studio and Azure DevOps.
Knowledge of Rest APIs, HTML 5, CSS, C#, MVC, JavaScript, and Microsoft SQL.
Understanding of the latest Azure offerings including API Manager, Azure Functions, Azure LogicApps and Azure Insights.
This role will offer a range of benefits, including:
Agile and flexible working
Civil Service Pension Scheme offering employer contributions of 26.6% to 30.3%
28 days annual leave, rising to 33 days
Generous leave entitlements for all your life needs
Health and wellbeing benefits and support
Weekly well-being hour to use as you choose
For more information, please visit our website.
Lead Specialist Advisor, Application Development, Flood
Closing date: 29 January 2023
Location: Flexible
Salary: £41,150 - £46,147 (Grade 7)
Contract type : Permanent
Work pattern: You will need to work as part of a flexible shift pattern to cover service hours of 8am to 6pm. There are also requirements for weekend working when required to meet the business needs. Also, you will need to work on a time specific rota providing an ‘Out of Hours’ ICT Service to an agreed level.
Post numbers: 203404
Job Description
Working as part of the Flood Warning and Informing service, provide a high level of technical expertise in ICT development, delivering code to standards for internal and external systems, in conjunction with other team members and third party (technical partner) developers.
Will assist in setting the future direction for NRW and the National Flood Service approach to the agile development of in-house applications in line with our rolling 18-month technology roadmap.
The role will operate primarily at tactical and operational levels, with some strategic components relating to the need to constantly review and assess the future development needs of National Flood Service cloud-based services in supporting delivery of NRWs digital strategy
You will be able to demonstrate knowledge and experience of the following:
Degree or equivalent in a technical ICT discipline plus a proven track record of working in a development team.
Ability to deliver and manage agile Web development projects.
Experience of working within a Microsoft Azure and Office 365 environment.
Ability to troubleshoot and make recommendations on the resilience and supportability of solutions.
Experience of working in Visual Studio and Azure DevOps.
Knowledge of Rest APIs, HTML 5, CSS, C#, MVC, JavaScript, and Microsoft SQL.
Understanding of the latest Azure offerings including API Manager, Azure Functions, Azure LogicApps and Azure Insights.
This role will offer a range of benefits, including:
Agile and flexible working
Civil Service Pension Scheme offering employer contributions of 26.6% to 30.3%
28 days annual leave, rising to 33 days
Generous leave entitlements for all your life needs
Health and wellbeing benefits and support
Weekly well-being hour to use as you choose
For more information, please visit our website.
Dec 08, 2022
Full time
Lead Specialist Advisor, Application Development, Flood
Closing date: 29 January 2023
Location: Flexible
Salary: £41,150 - £46,147 (Grade 7)
Contract type : Permanent
Work pattern: You will need to work as part of a flexible shift pattern to cover service hours of 8am to 6pm. There are also requirements for weekend working when required to meet the business needs. Also, you will need to work on a time specific rota providing an ‘Out of Hours’ ICT Service to an agreed level.
Post numbers: 203404
Job Description
Working as part of the Flood Warning and Informing service, provide a high level of technical expertise in ICT development, delivering code to standards for internal and external systems, in conjunction with other team members and third party (technical partner) developers.
Will assist in setting the future direction for NRW and the National Flood Service approach to the agile development of in-house applications in line with our rolling 18-month technology roadmap.
The role will operate primarily at tactical and operational levels, with some strategic components relating to the need to constantly review and assess the future development needs of National Flood Service cloud-based services in supporting delivery of NRWs digital strategy
You will be able to demonstrate knowledge and experience of the following:
Degree or equivalent in a technical ICT discipline plus a proven track record of working in a development team.
Ability to deliver and manage agile Web development projects.
Experience of working within a Microsoft Azure and Office 365 environment.
Ability to troubleshoot and make recommendations on the resilience and supportability of solutions.
Experience of working in Visual Studio and Azure DevOps.
Knowledge of Rest APIs, HTML 5, CSS, C#, MVC, JavaScript, and Microsoft SQL.
Understanding of the latest Azure offerings including API Manager, Azure Functions, Azure LogicApps and Azure Insights.
This role will offer a range of benefits, including:
Agile and flexible working
Civil Service Pension Scheme offering employer contributions of 26.6% to 30.3%
28 days annual leave, rising to 33 days
Generous leave entitlements for all your life needs
Health and wellbeing benefits and support
Weekly well-being hour to use as you choose
For more information, please visit our website.
Job Description for Business Analyst:
There’s never been a more exciting time to be part of the nuclear sector. New opportunities are being created all the time. At NNL, you’ll be in the ideal place to capitalise on this momentum, face new challenges and develop a long, successful and meaningful career.
We’re an organisation that’s here to experiment and push the limits of what’s possible. So, if you’re keen to excel in your chosen field, this is the place to do it. Because at NNL, anything is possible.
The Technical Business Analysts (TBA) will act as an intermediary between the business and technical delivery teams. Working with Business Engagement Partners, IT project teams and business clients, the TBA will collect, clarify, and translate requirements into requirements definition and conceptual design (using appropriate tools and techniques) from which applications and solutions are developed.
The TBA may also provide project management for small technical projects and work packages.
Main Responsibilities for Business Analyst:
Develop a thorough understanding of the current IT solutions and work with key stakeholders in the business to identify new requirements or opportunities for improvement.
Produce requirements for complex software development, architecture, infrastructure and integration projects in a highly secure environment.
Elicit, document and manage requirements using appropriate tools and techniques, interviews, workshops, surveys, site visits, business process mapping, through full project lifecycle.
Work with IT Business Engagement Partners and key stakeholders to develop business cases to support proposed solutions.
Analyse project proposals alongside solution architects and project managers to determine time frame, budget, risk and the appropriate process for accomplishing projects.
Support the creation, and maintenance, of standard project artefacts, such as project initiation documentation, project plans, and risk and stakeholder’s matrices.
Support the production and delivery of Invitation to Tenders on projects, including the evaluation criteria, scoring and subsequent assessment.
Analyse, document and test (as required) program development, logic, process flows and specifications.
Coordinate and conduct user acceptance testing.
Document user guides to describe application installation and operating procedures.
Assist in the coordination of project resources, when necessary, to ensure that projects are delivered to time, cost and quality.
Essential Criteria for Business Analyst:
Develop a thorough understanding of the current IT solutions and work with key stakeholders in the business to identify new requirements or opportunities for improvement.
Produce requirements for complex software development, architecture, infrastructure and integration projects in a highly secure environment.
Elicit, document and manage requirements using appropriate tools and techniques, interviews, workshops, surveys, site visits, business process mapping, through full project lifecycle.
Work with IT Business Engagement Partners and key stakeholders to develop business cases to support proposed solutions.
Analyse project proposals alongside solution architects and project managers to determine time frame, budget, risk and the appropriate process for accomplishing projects.
Support the creation, and maintenance, of standard project artefacts, such as project initiation documentation, project plans, and risk and stakeholder’s matrices.
Support the production and delivery of Invitation to Tenders on projects, including the evaluation criteria, scoring and subsequent assessment.
Analyse, document and test (as required) program development, logic, process flows and specifications.
Coordinate and conduct user acceptance testing.
Document user guides to describe application installation and operating procedures.
Assist in the coordination of project resources, when necessary, to ensure that projects are delivered to time, cost and quality.
Ability to obtain SC level security clearance (this includes but is not limited to identity, employment, financial and criminal record checks plus 5 years’ worth of UK residency).
Desirable Criteria for Business Analyst:
Experience of working with both business and IT projects within a secure environment.
Willingness to travel to other UK locations and a full UK Driving license.
Comfortable in managing small projects, if required.
About The Company
Grounded in robust science and decades of experience, National Nuclear Laboratory (NNL) is the authoritative voice in the UK and beyond for technological development within the nuclear power sector.
Our unparalleled understanding of the science, challenges and opportunities makes us an unrivalled authority and partner in the field, providing experts, technologies, and access to cutting-edge facilities to organisations around the world.
Harnessing potential technologies and translating them into to industry-ready solutions means our pioneering approach spearheads international improvement and technological progress.
We work on projects as small as drilling a hole to analyse underground wastes with our integrated micro drilling technology, or as large as developing state-of-the-art power systems for spacecraft, based on radioactive materials
NNL has a vision for Equality, Diversity and Inclusivity (ED&I) where NNL aims to be an inclusive workplace that attracts diverse talent through transparent and equal policies and procedures. We want you and the diverse mix of people that we employ, customers that we service and stakeholders that we influence to feel valued. We encourage a workplace culture where everyone can thrive with a sense of belonging.
Recruitment Agency Notice
We operate a strict Preferred Supplier List (PSL) for the provision of recruitment services. Only agencies on our PSL may provide CVs and only when the role is released to them by our recruitment team. We will not accept unsolicited CVs from suppliers not currently on our PSL. We explicitly reserve the right to add candidate details from unsolicited CVs from non-PSL agencies into our own candidate database and to pursue/hire such candidate(s) without any obligation, financial or otherwise, to the agency concerned.
Aug 19, 2022
Full time
Job Description for Business Analyst:
There’s never been a more exciting time to be part of the nuclear sector. New opportunities are being created all the time. At NNL, you’ll be in the ideal place to capitalise on this momentum, face new challenges and develop a long, successful and meaningful career.
We’re an organisation that’s here to experiment and push the limits of what’s possible. So, if you’re keen to excel in your chosen field, this is the place to do it. Because at NNL, anything is possible.
The Technical Business Analysts (TBA) will act as an intermediary between the business and technical delivery teams. Working with Business Engagement Partners, IT project teams and business clients, the TBA will collect, clarify, and translate requirements into requirements definition and conceptual design (using appropriate tools and techniques) from which applications and solutions are developed.
The TBA may also provide project management for small technical projects and work packages.
Main Responsibilities for Business Analyst:
Develop a thorough understanding of the current IT solutions and work with key stakeholders in the business to identify new requirements or opportunities for improvement.
Produce requirements for complex software development, architecture, infrastructure and integration projects in a highly secure environment.
Elicit, document and manage requirements using appropriate tools and techniques, interviews, workshops, surveys, site visits, business process mapping, through full project lifecycle.
Work with IT Business Engagement Partners and key stakeholders to develop business cases to support proposed solutions.
Analyse project proposals alongside solution architects and project managers to determine time frame, budget, risk and the appropriate process for accomplishing projects.
Support the creation, and maintenance, of standard project artefacts, such as project initiation documentation, project plans, and risk and stakeholder’s matrices.
Support the production and delivery of Invitation to Tenders on projects, including the evaluation criteria, scoring and subsequent assessment.
Analyse, document and test (as required) program development, logic, process flows and specifications.
Coordinate and conduct user acceptance testing.
Document user guides to describe application installation and operating procedures.
Assist in the coordination of project resources, when necessary, to ensure that projects are delivered to time, cost and quality.
Essential Criteria for Business Analyst:
Develop a thorough understanding of the current IT solutions and work with key stakeholders in the business to identify new requirements or opportunities for improvement.
Produce requirements for complex software development, architecture, infrastructure and integration projects in a highly secure environment.
Elicit, document and manage requirements using appropriate tools and techniques, interviews, workshops, surveys, site visits, business process mapping, through full project lifecycle.
Work with IT Business Engagement Partners and key stakeholders to develop business cases to support proposed solutions.
Analyse project proposals alongside solution architects and project managers to determine time frame, budget, risk and the appropriate process for accomplishing projects.
Support the creation, and maintenance, of standard project artefacts, such as project initiation documentation, project plans, and risk and stakeholder’s matrices.
Support the production and delivery of Invitation to Tenders on projects, including the evaluation criteria, scoring and subsequent assessment.
Analyse, document and test (as required) program development, logic, process flows and specifications.
Coordinate and conduct user acceptance testing.
Document user guides to describe application installation and operating procedures.
Assist in the coordination of project resources, when necessary, to ensure that projects are delivered to time, cost and quality.
Ability to obtain SC level security clearance (this includes but is not limited to identity, employment, financial and criminal record checks plus 5 years’ worth of UK residency).
Desirable Criteria for Business Analyst:
Experience of working with both business and IT projects within a secure environment.
Willingness to travel to other UK locations and a full UK Driving license.
Comfortable in managing small projects, if required.
About The Company
Grounded in robust science and decades of experience, National Nuclear Laboratory (NNL) is the authoritative voice in the UK and beyond for technological development within the nuclear power sector.
Our unparalleled understanding of the science, challenges and opportunities makes us an unrivalled authority and partner in the field, providing experts, technologies, and access to cutting-edge facilities to organisations around the world.
Harnessing potential technologies and translating them into to industry-ready solutions means our pioneering approach spearheads international improvement and technological progress.
We work on projects as small as drilling a hole to analyse underground wastes with our integrated micro drilling technology, or as large as developing state-of-the-art power systems for spacecraft, based on radioactive materials
NNL has a vision for Equality, Diversity and Inclusivity (ED&I) where NNL aims to be an inclusive workplace that attracts diverse talent through transparent and equal policies and procedures. We want you and the diverse mix of people that we employ, customers that we service and stakeholders that we influence to feel valued. We encourage a workplace culture where everyone can thrive with a sense of belonging.
Recruitment Agency Notice
We operate a strict Preferred Supplier List (PSL) for the provision of recruitment services. Only agencies on our PSL may provide CVs and only when the role is released to them by our recruitment team. We will not accept unsolicited CVs from suppliers not currently on our PSL. We explicitly reserve the right to add candidate details from unsolicited CVs from non-PSL agencies into our own candidate database and to pursue/hire such candidate(s) without any obligation, financial or otherwise, to the agency concerned.
Job Summary:
The Security Systems Support Engineer (SSE) is an embedded role, with one of Pinkerton's largest clients (Fortune 500 company). The SSE will on a day-to-day basis, manage and maintain a strong working relationship with internal and external stakeholders to ensure the timely triaging, escalation, resolution, and coordination of all activities relating to the enterprise electronic security system to minimize system downtime.
The Engineer provides reactive (including out of hours on call) first-line technical support to service requests with remote diagnosis and resolution of system faults and proactively monitors the health of all security systems and devices. This position can be based anywhere (remote) within the United Kingdom.
Essential Functions:
Represent Pinkerton's core values of integrity, vigilance, and excellence.
Maintain currency (working practices, risk, threat, regulatory, standards, technology) to ensure the delivery of the essential skills of the role.
Maintain accurate, up to date trackers/reporting tools and provide daily, weekly, and monthly reporting metrics.
Mitigate any associated risks and develop (with the appointed installation provider) a coordinated project schedule/plan.
Monitor the various email security support aliases, triage, prioritise, and respond within the agreed response times.
Ensure all faults are captured accurately in the tracker ticketing system.
Provide remote investigation, first line support of all security systems, with escalations to appropriate resources.
Provide first line support to the Security Operations Centre's for all reported security system issues, escalating accordingly after triage.
Provide first line diagnostics of system issues prior to call outs being raised with the security vendor.
Following first line review and diagnostics of any security system faults, provide supporting information of the issue to the security vendor to enable them to provide a costing for site attendance or to expediate a quicker resolution provides estimated cost based upon the approved ROM calculator.
Obtain confirmation from the business owner of related break-fix costs and once approved provide purchase order confirmation to the point of contact or the security vendor and instruct to attend site.
Record and keep updated the break-fix call out log tracking and ticketing system at all stages, so it reflects the latest status of the call out/issue. This will include escalation, update, rectification notes, financials, and any associated correspondence.
Coordinate any works and site visits relating to the security systems with other parties and stakeholders on site following their processes as required.
Support with the coordination and oversee the execution of the planned preventative maintenance delivery by approved security vendors and validate their work in accordance with the clients' expectations.
Review any remediation proposal provided by the approved security vendors to ensure suitability prior to submittal for client for approval.
Escalate any concerns which impact on the security systems' performance to the EMEA Supplier Manager.
Perform routine daily, weekly, and monthly spot checks on the systems to verify their correct operations and where required provide reports.
Conduct signal review - using the site signal trace – identify any items in the system tree that need review and provide a detailed breakdown of each devices reported activity along with any devices needing special attention.
Support the EMEA Supplier Manager with managing the EMEA approved security device/vendor list by providing feedback and input on supplier/device performance with recommendations for areas of improvement.
Contribute to the development and continual improvement of the EMEA regional specific standards, processes and supporting documentation. Ensure all processes are optimized and continually aligned to the client requirements.
All other duties assigned.
Education, Experience, and Certifications:
Bachelor's degree and five or more years of experience gained in an engineering capacity of installing, servicing, commissioning, technical support role, managing the deployment of standalone and integrated physical electronic security systems.
Competencies:
Thorough understanding of IT principles and practices.
Good understanding of enterprise security in a business environment.
Solid understanding of security operations, design, and systems integration.
Understanding of security systems Analog and IP CCTV, Access Control, Intrusion – intimate knowledge of Lenel, Milestone and Galaxy are desirable but the ability to learn these systems is critical.
Knowledge of local code/regulation/legislation knowledge for EMEA is desirable.
Able to take accountability and ownership of issues, actions, decisions, and outcomes.
Adaptable to work variations while ensuring on-going performance effectiveness.
Pinkerton is an equal opportunity employer and provides equal opportunity to all applicants for all positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status or any protected status by local, state, federal or country-specific law.
Jun 12, 2022
Full time
Job Summary:
The Security Systems Support Engineer (SSE) is an embedded role, with one of Pinkerton's largest clients (Fortune 500 company). The SSE will on a day-to-day basis, manage and maintain a strong working relationship with internal and external stakeholders to ensure the timely triaging, escalation, resolution, and coordination of all activities relating to the enterprise electronic security system to minimize system downtime.
The Engineer provides reactive (including out of hours on call) first-line technical support to service requests with remote diagnosis and resolution of system faults and proactively monitors the health of all security systems and devices. This position can be based anywhere (remote) within the United Kingdom.
Essential Functions:
Represent Pinkerton's core values of integrity, vigilance, and excellence.
Maintain currency (working practices, risk, threat, regulatory, standards, technology) to ensure the delivery of the essential skills of the role.
Maintain accurate, up to date trackers/reporting tools and provide daily, weekly, and monthly reporting metrics.
Mitigate any associated risks and develop (with the appointed installation provider) a coordinated project schedule/plan.
Monitor the various email security support aliases, triage, prioritise, and respond within the agreed response times.
Ensure all faults are captured accurately in the tracker ticketing system.
Provide remote investigation, first line support of all security systems, with escalations to appropriate resources.
Provide first line support to the Security Operations Centre's for all reported security system issues, escalating accordingly after triage.
Provide first line diagnostics of system issues prior to call outs being raised with the security vendor.
Following first line review and diagnostics of any security system faults, provide supporting information of the issue to the security vendor to enable them to provide a costing for site attendance or to expediate a quicker resolution provides estimated cost based upon the approved ROM calculator.
Obtain confirmation from the business owner of related break-fix costs and once approved provide purchase order confirmation to the point of contact or the security vendor and instruct to attend site.
Record and keep updated the break-fix call out log tracking and ticketing system at all stages, so it reflects the latest status of the call out/issue. This will include escalation, update, rectification notes, financials, and any associated correspondence.
Coordinate any works and site visits relating to the security systems with other parties and stakeholders on site following their processes as required.
Support with the coordination and oversee the execution of the planned preventative maintenance delivery by approved security vendors and validate their work in accordance with the clients' expectations.
Review any remediation proposal provided by the approved security vendors to ensure suitability prior to submittal for client for approval.
Escalate any concerns which impact on the security systems' performance to the EMEA Supplier Manager.
Perform routine daily, weekly, and monthly spot checks on the systems to verify their correct operations and where required provide reports.
Conduct signal review - using the site signal trace – identify any items in the system tree that need review and provide a detailed breakdown of each devices reported activity along with any devices needing special attention.
Support the EMEA Supplier Manager with managing the EMEA approved security device/vendor list by providing feedback and input on supplier/device performance with recommendations for areas of improvement.
Contribute to the development and continual improvement of the EMEA regional specific standards, processes and supporting documentation. Ensure all processes are optimized and continually aligned to the client requirements.
All other duties assigned.
Education, Experience, and Certifications:
Bachelor's degree and five or more years of experience gained in an engineering capacity of installing, servicing, commissioning, technical support role, managing the deployment of standalone and integrated physical electronic security systems.
Competencies:
Thorough understanding of IT principles and practices.
Good understanding of enterprise security in a business environment.
Solid understanding of security operations, design, and systems integration.
Understanding of security systems Analog and IP CCTV, Access Control, Intrusion – intimate knowledge of Lenel, Milestone and Galaxy are desirable but the ability to learn these systems is critical.
Knowledge of local code/regulation/legislation knowledge for EMEA is desirable.
Able to take accountability and ownership of issues, actions, decisions, and outcomes.
Adaptable to work variations while ensuring on-going performance effectiveness.
Pinkerton is an equal opportunity employer and provides equal opportunity to all applicants for all positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status or any protected status by local, state, federal or country-specific law.
Reporting to the Business Support Manager - Business Intelligence, the Business Intelligence – Business Analyst will work closely with both technical and business teams across the company to understand, document and deliver data requirements associated with significant business problems and opportunities. This exciting new opportunity is in a fast-paced dynamic environment working on High Profile Data Projects , to identify and understand significant business improvements and opportunities to ensure Data is at the forefront of decision making process.
As a Business Analyst in Business Intelligence at Jet2.com & Jet2holidays , you will be a key part of the team to ensure successful delivery of initiatives and projects meet the overall needs of the end user. Jet2 Business Analysts are passionate about delivering the best for our customers. We are proactive and work as One Team to achieve results.
You will be expected to drive data initiatives from inception to the point of go live. Our Business Analysts in Business Intelligence are experts in data transformation projects and advocates for best practice data management across our organisation. We will expect you to facilitate stakeholder/technical workshops, displaying skill in interviewing, effective questioning and have be able to challenge requirements. You will work alongside a team of Data Developers and Testers to build products that meet the requirements and acceptance criteria you have defined and documented. Jet2 practises Agile d elivery methodologies. You will be expected to lead the introduction of Epics, Feature and Stories to the delivery teams through session such as ‘ 3 Amigos ’ and Estimation Sessions. You will utilise your toolkit of analysis techniques to best represent the business needs and requirements, to collaborate with the delivery team to create a solution that is suitable for the desired use case, overall vision and requirements.
Any of the above outputs should be shared with the Product Owner and you should support them with effective prioritisation of the backlog, perhaps providing recommendations based on your understanding. During your analysis, you should work closely with technical teams and stakeholders to help them understand the requirements and any potential technical limitations that may impact the solution.
You will support delivery planning by having all analysis ready, well defined and pointed. You should support delivery of the stories throughout the delivery cycle. Most importantly, our Business Analysts don’t just stop at the capture of requirements, we collaborate within our development teams to take ideas from concept through to a solution. Understanding any areas of risk, dependencies, compliance and impacts. You will be expected to support the definition of test complete and aid demonstrations and User Acceptance Testing session of new data products and solutions. Working together with your team will be key to your personal success and key to project delivery. You will be required to work closely with Product Owners , Product Managers , Technical Specialists and other Business Analysts . Ultimately, we operate as a team, supporting one another to get the job done.
The successful candidate will have a minimum experience of 2 years working as a Business Analyst with both Waterfall and Agile methodologies and of in-house software development ideally within a Data Background . You will be personable, proactive and confident in your approach and have strong stakeholder management skills, being a confident communicator. You must be comfortable working in a fast-paced environment , managing competing workloads and capable of effectively prioritising to meet deadlines.
In return, we offer an excellent salary and benefits package with fantastic opportunities for progression in a growing business. This is a great opportunity to be part of an exciting forward-thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 10 UK bases. Help us to send our all-important customers on holiday with Jet2.com and Jet2holidays !!
Mar 06, 2021
Full time
Reporting to the Business Support Manager - Business Intelligence, the Business Intelligence – Business Analyst will work closely with both technical and business teams across the company to understand, document and deliver data requirements associated with significant business problems and opportunities. This exciting new opportunity is in a fast-paced dynamic environment working on High Profile Data Projects , to identify and understand significant business improvements and opportunities to ensure Data is at the forefront of decision making process.
As a Business Analyst in Business Intelligence at Jet2.com & Jet2holidays , you will be a key part of the team to ensure successful delivery of initiatives and projects meet the overall needs of the end user. Jet2 Business Analysts are passionate about delivering the best for our customers. We are proactive and work as One Team to achieve results.
You will be expected to drive data initiatives from inception to the point of go live. Our Business Analysts in Business Intelligence are experts in data transformation projects and advocates for best practice data management across our organisation. We will expect you to facilitate stakeholder/technical workshops, displaying skill in interviewing, effective questioning and have be able to challenge requirements. You will work alongside a team of Data Developers and Testers to build products that meet the requirements and acceptance criteria you have defined and documented. Jet2 practises Agile d elivery methodologies. You will be expected to lead the introduction of Epics, Feature and Stories to the delivery teams through session such as ‘ 3 Amigos ’ and Estimation Sessions. You will utilise your toolkit of analysis techniques to best represent the business needs and requirements, to collaborate with the delivery team to create a solution that is suitable for the desired use case, overall vision and requirements.
Any of the above outputs should be shared with the Product Owner and you should support them with effective prioritisation of the backlog, perhaps providing recommendations based on your understanding. During your analysis, you should work closely with technical teams and stakeholders to help them understand the requirements and any potential technical limitations that may impact the solution.
You will support delivery planning by having all analysis ready, well defined and pointed. You should support delivery of the stories throughout the delivery cycle. Most importantly, our Business Analysts don’t just stop at the capture of requirements, we collaborate within our development teams to take ideas from concept through to a solution. Understanding any areas of risk, dependencies, compliance and impacts. You will be expected to support the definition of test complete and aid demonstrations and User Acceptance Testing session of new data products and solutions. Working together with your team will be key to your personal success and key to project delivery. You will be required to work closely with Product Owners , Product Managers , Technical Specialists and other Business Analysts . Ultimately, we operate as a team, supporting one another to get the job done.
The successful candidate will have a minimum experience of 2 years working as a Business Analyst with both Waterfall and Agile methodologies and of in-house software development ideally within a Data Background . You will be personable, proactive and confident in your approach and have strong stakeholder management skills, being a confident communicator. You must be comfortable working in a fast-paced environment , managing competing workloads and capable of effectively prioritising to meet deadlines.
In return, we offer an excellent salary and benefits package with fantastic opportunities for progression in a growing business. This is a great opportunity to be part of an exciting forward-thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 10 UK bases. Help us to send our all-important customers on holiday with Jet2.com and Jet2holidays !!
AEJ Consulting Ltd
Letchworth Garden City, Hertfordshire
My client is a growing technology organisation which focuses on providing innovative software solutions to streamline complexities, automate repetitive tasks, and enhances productivity. They are seeking an experience IT manager who specialize in Microsoft and third party systems to oversee the management of their IT systems. You will also be leading a team of IT professionals, managing vendor relationships, as well as ensuring the efficient and secure operation of their technology infrastructure. Responsibilities: Microsoft Systems Administration: Overseeing the administration of Microsoft technologies, such as Windows Server, Active Directory, Exchange Server, SQL Server and Sharepoint, ensuring the stability, security and performance of these systems through proactive monitoring, maintenance and troubleshooting. Third Party System Administration: Managing the administration of third-party applications and systems, which are critical to their business operations (e.g. ERP and CRM systems, collaboration tools, cybersecurity solutions etc.). You will also be collaborating with vendors and internal stakeholders to ensure system configuration is fully optimized as much as possible, as well as resolving issues and implementing upgrades. Vendor Management: Developing and maintaining strong relationships with technology vendors and service providers. You will also be negotiating contracts, SLA's, as well as pricing, to ensure cost-effective solutions that meet their needs, and monitoring vendor performance, resolving disputes, as well as driving continuous improvement throughout service delivery. Team leadership: Leading and mentoring a team of IT professionals, including system administrators, network engineers and support staff. You will also be providing guidance, training and professional development opportunities to enhance team capabilities, as well as creating a culture of collaboration and accountability. Strategic planning: Working closely with senior management in developing IT strategies, roadmaps and budgets that are aligned to business objectives, alongside identifying opportunities to leverage technology for competitive advantage, improving operational efficiency, as well as mitigating cybersecurity risks. Security and Compliance: Implementing and enforcing IT security policies, procedures, and controls to protect data and systems from cyber threats and regulatory compliance requirements. Also staying updated on industry best practices and emerging threats to keep enhancing security posture. Project management: Overseeing IT projects from inception to completion, ensuring they are delivered on time, within budget, as well as according to specifications. Also coordinating resources, managing risks, and communicate progress/updates to stakeholders, to thoroughly ensure successful project outcomes. Technical support: Being a point of escalation for complex technical issues, as well as providing hands-on-support whenever needed. Collaborating extensively with the IT support team to ensure timely resolution of user requests and incidents, whilst also maintaining high levels of customer satisfaction. Qualifications and experience At least five years of proven experience in IT management roles, with a primary focus on Microsoft systems administration, third party application support and administration, alongside vendor management. Be very technically proficient in Microsoft technologies, such as Windows Server, Active Directory, Exchange Server, SQL Server, and SharePoint. Have experience managing third party applications, such as ERP and CRM systems, alongside cybersecurity solutions. Demonstrated success in negotiating vendor contracts, managing vendor relationships, as well as optimizing vendor performance. Possessing excellent leadership and team building skills, having the ability to motivate and develop high performing teams. Have a solid understanding of IT security principles, complains requirements, and risk management practices. Have project management experience, including planning, execution and stakeholder communication. Be an excellent communicator, both written and verbal, having the ability to convey technical concepts to non-technical stakeholders as effectively as possible. Possess relevant certifications, such as Azure Administration Associate, Azure Solutions Architect, or ITIL certifications (desirable but not essential). Have a bachelor's degree in information technology (IT), Computer Science, or similar field.
Mar 29, 2024
Full time
My client is a growing technology organisation which focuses on providing innovative software solutions to streamline complexities, automate repetitive tasks, and enhances productivity. They are seeking an experience IT manager who specialize in Microsoft and third party systems to oversee the management of their IT systems. You will also be leading a team of IT professionals, managing vendor relationships, as well as ensuring the efficient and secure operation of their technology infrastructure. Responsibilities: Microsoft Systems Administration: Overseeing the administration of Microsoft technologies, such as Windows Server, Active Directory, Exchange Server, SQL Server and Sharepoint, ensuring the stability, security and performance of these systems through proactive monitoring, maintenance and troubleshooting. Third Party System Administration: Managing the administration of third-party applications and systems, which are critical to their business operations (e.g. ERP and CRM systems, collaboration tools, cybersecurity solutions etc.). You will also be collaborating with vendors and internal stakeholders to ensure system configuration is fully optimized as much as possible, as well as resolving issues and implementing upgrades. Vendor Management: Developing and maintaining strong relationships with technology vendors and service providers. You will also be negotiating contracts, SLA's, as well as pricing, to ensure cost-effective solutions that meet their needs, and monitoring vendor performance, resolving disputes, as well as driving continuous improvement throughout service delivery. Team leadership: Leading and mentoring a team of IT professionals, including system administrators, network engineers and support staff. You will also be providing guidance, training and professional development opportunities to enhance team capabilities, as well as creating a culture of collaboration and accountability. Strategic planning: Working closely with senior management in developing IT strategies, roadmaps and budgets that are aligned to business objectives, alongside identifying opportunities to leverage technology for competitive advantage, improving operational efficiency, as well as mitigating cybersecurity risks. Security and Compliance: Implementing and enforcing IT security policies, procedures, and controls to protect data and systems from cyber threats and regulatory compliance requirements. Also staying updated on industry best practices and emerging threats to keep enhancing security posture. Project management: Overseeing IT projects from inception to completion, ensuring they are delivered on time, within budget, as well as according to specifications. Also coordinating resources, managing risks, and communicate progress/updates to stakeholders, to thoroughly ensure successful project outcomes. Technical support: Being a point of escalation for complex technical issues, as well as providing hands-on-support whenever needed. Collaborating extensively with the IT support team to ensure timely resolution of user requests and incidents, whilst also maintaining high levels of customer satisfaction. Qualifications and experience At least five years of proven experience in IT management roles, with a primary focus on Microsoft systems administration, third party application support and administration, alongside vendor management. Be very technically proficient in Microsoft technologies, such as Windows Server, Active Directory, Exchange Server, SQL Server, and SharePoint. Have experience managing third party applications, such as ERP and CRM systems, alongside cybersecurity solutions. Demonstrated success in negotiating vendor contracts, managing vendor relationships, as well as optimizing vendor performance. Possessing excellent leadership and team building skills, having the ability to motivate and develop high performing teams. Have a solid understanding of IT security principles, complains requirements, and risk management practices. Have project management experience, including planning, execution and stakeholder communication. Be an excellent communicator, both written and verbal, having the ability to convey technical concepts to non-technical stakeholders as effectively as possible. Possess relevant certifications, such as Azure Administration Associate, Azure Solutions Architect, or ITIL certifications (desirable but not essential). Have a bachelor's degree in information technology (IT), Computer Science, or similar field.
REQ ID: 117433 JOB TITLE: Propulsion System Benchmarking Manager SALARY: £55,000 - £74,000 POSTING START DATE: 20/03/2024 POSTING END DATE: 03/04/2024 LOCATION: Gaydon JLR is harnessing technology to make driving smarter, safer and cleaner. You can help create a world in which responsible, sustainable vehicles revolutionise the driving experience for generations. Our vision is to leverage the incredible potential of technology to build vehicles that not only offer a premium, all-encompassing digital experience, but that also make our customers lives better. WHAT TO EXPECT We are looking a highly skilled and experienced Propulsion System Benchmarking Chapter Lead to join our Powertrain department and support in JLR's ongoing transformation into a skills-based company and the continued development of Electrified Propulsion systems. This role will help shape the future company strategy by providing expertise in the field of Propulsion System Benchmarking. You'll have the opportunity to be involved in the development of future projects and building the team to support the development of Propulsion System Benchmarking across programmes. As the Propulsion System Benchmarking Chapter Lead you will be responsible for the coaching, mentoring and career growth of a group of Benchmarking Engineers and their allocation to Agile product squads. You will lead successful & timely delivery of competitor benchmarking workstreams, such as vehicle/system performance and feature content across globally available competitor products, providing competitive intelligence to support propulsion strategy & product delivery teams. This is great opportunity to develop our team and provide expertise and knowledge on best practise of benchmarking and competitive analysis techniques, with particular focus on Propulsion Attributes & System performance, alongside on & off-board vehicle customer feature experiences. Key Accountabilities and Responsibilities Provide mentoring, skills development and technical guidance to Chapter members. Directly support programme delivery through deployment of Chapter members within an Agile framework. Create capability and capacity roadmaps for current and future needs in support of JLR programme requirements (resource, skills, product roadmaps). Benchmarking plans, technical data & feature experiences communicated with clarity & transparency. Develop best practices for the Benchmarking Chapter, documented with common and consistent deployment. Collaboration with internal and external Chapter Leads and Technical experts. Develop relationships with external supplier/consultancies to leverage benchmarking resources & expertise. WHAT YOU WILL NEED Excellent knowledge of whole vehicle automotive systems. Knowledge of Powertrain Units & Systems design principles and attributes Experience in the delivery of complex projects in an Automotive Engineering environment, including evidence of process improvement activities and execution of Quality Operating Systems. Experience in Mentoring, skill development and technical guidance of the team, including Personal Development Plans Evidence of consistent and repeatable deployment of problem-solving techniques and virtual methods Excellent verbal and written communication skills to explain complex ideas confidently, reporting technical and business information across all levels in the organisation. SO WHY US? Bring all this to the home of premium innovation, and you'll find the opportunities to further your career with a world-class team, a discounted car purchase and lease scheme for you and your family, membership of a competitive pension plan, private medical cover and performance related bonus scheme. As a manager, you'll also be able to select one of our luxury premium vehicles to lease at a fraction of the cost. All this and more makes JLR the perfect place to continue your journey. This role may offer the opportunity for hybrid working where you can split your time between working from home and in the office. At JLR, hybrid working is a voluntary, non-contractual arrangement providing employees with more choice and flexibility around how, when and where they work, if suitable for their role. Further details can be discussed with the Hiring Manager at interview stage. Please be aware that we may close this vacancy for applications before the stated deadline if we receive a high volume of interest. We strongly advise you to submit your application as early as possible. JLR is committed to equal opportunity for all.
Mar 29, 2024
Full time
REQ ID: 117433 JOB TITLE: Propulsion System Benchmarking Manager SALARY: £55,000 - £74,000 POSTING START DATE: 20/03/2024 POSTING END DATE: 03/04/2024 LOCATION: Gaydon JLR is harnessing technology to make driving smarter, safer and cleaner. You can help create a world in which responsible, sustainable vehicles revolutionise the driving experience for generations. Our vision is to leverage the incredible potential of technology to build vehicles that not only offer a premium, all-encompassing digital experience, but that also make our customers lives better. WHAT TO EXPECT We are looking a highly skilled and experienced Propulsion System Benchmarking Chapter Lead to join our Powertrain department and support in JLR's ongoing transformation into a skills-based company and the continued development of Electrified Propulsion systems. This role will help shape the future company strategy by providing expertise in the field of Propulsion System Benchmarking. You'll have the opportunity to be involved in the development of future projects and building the team to support the development of Propulsion System Benchmarking across programmes. As the Propulsion System Benchmarking Chapter Lead you will be responsible for the coaching, mentoring and career growth of a group of Benchmarking Engineers and their allocation to Agile product squads. You will lead successful & timely delivery of competitor benchmarking workstreams, such as vehicle/system performance and feature content across globally available competitor products, providing competitive intelligence to support propulsion strategy & product delivery teams. This is great opportunity to develop our team and provide expertise and knowledge on best practise of benchmarking and competitive analysis techniques, with particular focus on Propulsion Attributes & System performance, alongside on & off-board vehicle customer feature experiences. Key Accountabilities and Responsibilities Provide mentoring, skills development and technical guidance to Chapter members. Directly support programme delivery through deployment of Chapter members within an Agile framework. Create capability and capacity roadmaps for current and future needs in support of JLR programme requirements (resource, skills, product roadmaps). Benchmarking plans, technical data & feature experiences communicated with clarity & transparency. Develop best practices for the Benchmarking Chapter, documented with common and consistent deployment. Collaboration with internal and external Chapter Leads and Technical experts. Develop relationships with external supplier/consultancies to leverage benchmarking resources & expertise. WHAT YOU WILL NEED Excellent knowledge of whole vehicle automotive systems. Knowledge of Powertrain Units & Systems design principles and attributes Experience in the delivery of complex projects in an Automotive Engineering environment, including evidence of process improvement activities and execution of Quality Operating Systems. Experience in Mentoring, skill development and technical guidance of the team, including Personal Development Plans Evidence of consistent and repeatable deployment of problem-solving techniques and virtual methods Excellent verbal and written communication skills to explain complex ideas confidently, reporting technical and business information across all levels in the organisation. SO WHY US? Bring all this to the home of premium innovation, and you'll find the opportunities to further your career with a world-class team, a discounted car purchase and lease scheme for you and your family, membership of a competitive pension plan, private medical cover and performance related bonus scheme. As a manager, you'll also be able to select one of our luxury premium vehicles to lease at a fraction of the cost. All this and more makes JLR the perfect place to continue your journey. This role may offer the opportunity for hybrid working where you can split your time between working from home and in the office. At JLR, hybrid working is a voluntary, non-contractual arrangement providing employees with more choice and flexibility around how, when and where they work, if suitable for their role. Further details can be discussed with the Hiring Manager at interview stage. Please be aware that we may close this vacancy for applications before the stated deadline if we receive a high volume of interest. We strongly advise you to submit your application as early as possible. JLR is committed to equal opportunity for all.
Our data services span a range of clients with different UK pension administration systems and our solutions are either delivered within the team, across several areas of the WTW business or in partnership with specialist external suppliers.We have an increasing demand for individuals who understand the legacy Defined Benefit pension environment and the way that member data is held and processed by pension administrators. We have a need for individuals with technical expertise to help develop and implement technical solutions for a wide range of clients. The candidate will be client facing and will work closely with the Data Solutions management and technical leads. They will be responsible for delivering quality Data Solutions services for our clients and will play a leading role in a range of technical projects, taking responsibility for successful delivery and implementation of the work. The Role Take on the responsibilities of a client facing project lead as required, working directly with our customers to understand business requirements and the data solutions required to meet these objectives. Deliver advice and a range of deliverables to Pension Managers, Trustee boards and other key client contacts; liaising across a variety of seniority levels with both internal and external stakeholders Engage collaboratively with the Data Solutions leads and team members to deliver quality services for clients. Prepare detailed action plans and strategies that meet the client's key requirements Help improve processes and deliverables for existing Data Solutions service lines Have regular and effective contact with administrators of all levels, suppliers, third party organisations and clients We would expect the candidate to be effective crossing over from client consulting to business development as needed and show aptitude and keenness to further develop their commercial skills. Plus to be able to give close attention to the financial areas of our business by virtue of clear scoping, management of time and budgets and adherence to approved billing practices. From a business perspective you will work with Data Solutions management to promote best practices and new ideas within the data solutions team on a written or verbal basis. In this role you will address client needs with a sharp business focus that helps maintain profitability and quality throughout the project life cycle and be self-motivated to meet hard deadlines on multiple client projects within a fast moving environment working closely with our dedicated project managers. What can we offer you? The opportunity to develop a broad range of skills, working in a fast-growing business alongside a diverse, dynamic and collaborative team. In return you will be rewarded with a competitive salary and a comprehensive benefits package including; a pension scheme, life insurance, medical insurance, eye care vouchers and flexible benefits including critical illness cover, dental cover and many other options. Please note that while the successful candidate can select any of our main GB locations as their office base, WTW offers flexible working opportunities and part-time working. At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a "hybrid" style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and "hybrid" is not a one-size-fits-all solution. The Requirements An ability to tailor delivery of complex or technical materials to the audience; ensuring that key issues are presented in a clear, concise and confident manner A proven track record in developing and managing several opportunities and projects simultaneously A demonstrable focus on client satisfaction, balanced with business needs Comfortable taking a proactive role to ensure client satisfaction through project work and willingness to grow new and existing client relationships Experience in leading and presenting at client meetings Experience in owning key financial areas of projects including pricing, scoping and billing Advanced knowledge of UK Pension Scheme provisions and legislation Knowledge of the role of the pensions administrator and the common UK administration systems A good working knowledge of data auditing, cleansing and GMP reconciliations preferable. A good understanding of manual benefit calculations and processes A firm commitment to delivering high quality service. Inquisitive, self-starter attitude and ability to work with ambiguity Excellent Microsoft Office skills, particularly Excel and PowerPoint At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.
Mar 29, 2024
Full time
Our data services span a range of clients with different UK pension administration systems and our solutions are either delivered within the team, across several areas of the WTW business or in partnership with specialist external suppliers.We have an increasing demand for individuals who understand the legacy Defined Benefit pension environment and the way that member data is held and processed by pension administrators. We have a need for individuals with technical expertise to help develop and implement technical solutions for a wide range of clients. The candidate will be client facing and will work closely with the Data Solutions management and technical leads. They will be responsible for delivering quality Data Solutions services for our clients and will play a leading role in a range of technical projects, taking responsibility for successful delivery and implementation of the work. The Role Take on the responsibilities of a client facing project lead as required, working directly with our customers to understand business requirements and the data solutions required to meet these objectives. Deliver advice and a range of deliverables to Pension Managers, Trustee boards and other key client contacts; liaising across a variety of seniority levels with both internal and external stakeholders Engage collaboratively with the Data Solutions leads and team members to deliver quality services for clients. Prepare detailed action plans and strategies that meet the client's key requirements Help improve processes and deliverables for existing Data Solutions service lines Have regular and effective contact with administrators of all levels, suppliers, third party organisations and clients We would expect the candidate to be effective crossing over from client consulting to business development as needed and show aptitude and keenness to further develop their commercial skills. Plus to be able to give close attention to the financial areas of our business by virtue of clear scoping, management of time and budgets and adherence to approved billing practices. From a business perspective you will work with Data Solutions management to promote best practices and new ideas within the data solutions team on a written or verbal basis. In this role you will address client needs with a sharp business focus that helps maintain profitability and quality throughout the project life cycle and be self-motivated to meet hard deadlines on multiple client projects within a fast moving environment working closely with our dedicated project managers. What can we offer you? The opportunity to develop a broad range of skills, working in a fast-growing business alongside a diverse, dynamic and collaborative team. In return you will be rewarded with a competitive salary and a comprehensive benefits package including; a pension scheme, life insurance, medical insurance, eye care vouchers and flexible benefits including critical illness cover, dental cover and many other options. Please note that while the successful candidate can select any of our main GB locations as their office base, WTW offers flexible working opportunities and part-time working. At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a "hybrid" style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and "hybrid" is not a one-size-fits-all solution. The Requirements An ability to tailor delivery of complex or technical materials to the audience; ensuring that key issues are presented in a clear, concise and confident manner A proven track record in developing and managing several opportunities and projects simultaneously A demonstrable focus on client satisfaction, balanced with business needs Comfortable taking a proactive role to ensure client satisfaction through project work and willingness to grow new and existing client relationships Experience in leading and presenting at client meetings Experience in owning key financial areas of projects including pricing, scoping and billing Advanced knowledge of UK Pension Scheme provisions and legislation Knowledge of the role of the pensions administrator and the common UK administration systems A good working knowledge of data auditing, cleansing and GMP reconciliations preferable. A good understanding of manual benefit calculations and processes A firm commitment to delivering high quality service. Inquisitive, self-starter attitude and ability to work with ambiguity Excellent Microsoft Office skills, particularly Excel and PowerPoint At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.
A market leading Global Reinsurance company is currently recruiting for a Senior Data Manager to lead the development and implementation of the business data strategy globally.This is a high profile, strategic Data Management and Data Governance role which will require travel to the various global offices to include - Australia, South Africa, North America, Asia, India etc. The Role:The Data Manager will lead the development and implementation of the business data strategy.You will utilise your expertise in data management, planning, communication and analysis to deliver the business transformations vital to the future operating model.Incorporating your knowledge of data techniques, models, governance and solutions, you will be wholly committed to the discovery and development of innovative solutions in an ever-changing business landscape.You will collaborate with business representatives, project managers, end-users, technical teams, business architects and other subject matter experts across the business on key data-driven business change projects to maximise the value generated from our activities, align with our business objectives, develop our data culture and maturity, and leverage the power of data as a core asset for the organisation.You will develop a deep understanding of reinsurance processes that rely on effective data management and governance.You will play a critical role in shaping the Group's data-driven future across Business Development, Underwriting, Claims, Risk, Operations, Valuation and Finance functions.This is an exciting, challenging and highly varied role requiring a candidate with excellent influencing and strategic skills, combined with a focus on operational excellence.You will have the ability to think outside the box and develop sustainable relationships with key stakeholders at all levels of the organisation across the globe.Technical Skills: A proven track record of developing and implementing practical data strategy in complex organisations, incorporating culture, governance, processes, and solutions. Experience of leading successful project or change delivery in a large organisation Experience of working with both agile and waterfall delivery methods is desirable Experience with collecting, organising, and analysing large data sets Knowledge of relevant data governance, data model structures, technologies, programming languages, data visualisation, and reporting systems Preferred skills and qualifications: Bachelor's degree (or equivalent) in a data-related subject Knowledge of insurance or reinsurance business an advantage Knowledge of working in a global, multi-disciplinary role
Mar 29, 2024
Full time
A market leading Global Reinsurance company is currently recruiting for a Senior Data Manager to lead the development and implementation of the business data strategy globally.This is a high profile, strategic Data Management and Data Governance role which will require travel to the various global offices to include - Australia, South Africa, North America, Asia, India etc. The Role:The Data Manager will lead the development and implementation of the business data strategy.You will utilise your expertise in data management, planning, communication and analysis to deliver the business transformations vital to the future operating model.Incorporating your knowledge of data techniques, models, governance and solutions, you will be wholly committed to the discovery and development of innovative solutions in an ever-changing business landscape.You will collaborate with business representatives, project managers, end-users, technical teams, business architects and other subject matter experts across the business on key data-driven business change projects to maximise the value generated from our activities, align with our business objectives, develop our data culture and maturity, and leverage the power of data as a core asset for the organisation.You will develop a deep understanding of reinsurance processes that rely on effective data management and governance.You will play a critical role in shaping the Group's data-driven future across Business Development, Underwriting, Claims, Risk, Operations, Valuation and Finance functions.This is an exciting, challenging and highly varied role requiring a candidate with excellent influencing and strategic skills, combined with a focus on operational excellence.You will have the ability to think outside the box and develop sustainable relationships with key stakeholders at all levels of the organisation across the globe.Technical Skills: A proven track record of developing and implementing practical data strategy in complex organisations, incorporating culture, governance, processes, and solutions. Experience of leading successful project or change delivery in a large organisation Experience of working with both agile and waterfall delivery methods is desirable Experience with collecting, organising, and analysing large data sets Knowledge of relevant data governance, data model structures, technologies, programming languages, data visualisation, and reporting systems Preferred skills and qualifications: Bachelor's degree (or equivalent) in a data-related subject Knowledge of insurance or reinsurance business an advantage Knowledge of working in a global, multi-disciplinary role
About us: IP Integration is dedicated to creating intelligent contact centre and IT solutions and supporting services which are unrivalled in the industry. Our breadth of knowledge and experience spans products and services from the world's leading information and communication technology vendors; enabling us to deliver award winning, value-add solutions. We are an agile, highly accredited organisation with over 20 years heritage in delivering contact centre solutions to businesses across the UK. We invest heavily in customer experience, our people and our culture - putting people at the heart of everything we do. Overall purpose of the role: The Delivery team, within the Operations department, operates in an enterprise environment following a proven delivery methodology. Performing installation, configuration, testing and development of customer bespoke business systems, software, and applications within existing standards and predetermined timescales. The role holder will: Own all work from creation to completion that has been assigned by the supervising Technical consultant. Be responsible for proactively taking part in IPI-led training, culminating in both ElasticCX, IPI's proprietary Contact Centre, and Genesys Cloud CX certification. Assist the Technical Consultants with supervised Project build work tasks, scripting, and development of features inside of the platform for the customer project. Assist the Managed Services Team, when required, with troubleshooting and fault resolution of any tickets with a customer and product for which they have been trained. Provide quality technical excellence in all deliverables to the supervising Technical or Principal Consultant. Work with the Project Management Office and Project Managers when planning in activities and ensure that all work is understood and conforms to IPI Delivery best practice. Work on small project development activities such as automation to enhance features for customers and record the activities for re-use with other customers. Personal qualities: Proactive in all aspects of work and tasks assigned. Strong analytical skills and a problem-solving mindset. Ability to work collaboratively in a team environment. Presents a professional image when interacting with colleagues, customers, suppliers and stakeholders. Influences decision-making and takes ownership of resolving issues to customers' satisfaction. Displays a customer experience mentality, pragmatism, and professionalism. Possesses strong planning, organisational, reporting, analytical, and problem-solving skills. Entry requirements: 7 GCSEs total English GCSE grade D or above Other 6 GCSEs, including Maths, to be C or above You must not hold an existing qualification at the same or higher level than this apprenticeship in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Terms of employment: Normal hours of work are 40 per week, the requirement initially is for 5 days a week in the Manchester office Salary: £18,000 per annum Benefits: Office based for the first 6 months, with the possibility of moving to hybrid working thereafter. Generous holiday allowance Healthcare benefits Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship, the position is not guaranteed at the end and may be subject to a final interview and success decision by IPI. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Mar 29, 2024
Full time
About us: IP Integration is dedicated to creating intelligent contact centre and IT solutions and supporting services which are unrivalled in the industry. Our breadth of knowledge and experience spans products and services from the world's leading information and communication technology vendors; enabling us to deliver award winning, value-add solutions. We are an agile, highly accredited organisation with over 20 years heritage in delivering contact centre solutions to businesses across the UK. We invest heavily in customer experience, our people and our culture - putting people at the heart of everything we do. Overall purpose of the role: The Delivery team, within the Operations department, operates in an enterprise environment following a proven delivery methodology. Performing installation, configuration, testing and development of customer bespoke business systems, software, and applications within existing standards and predetermined timescales. The role holder will: Own all work from creation to completion that has been assigned by the supervising Technical consultant. Be responsible for proactively taking part in IPI-led training, culminating in both ElasticCX, IPI's proprietary Contact Centre, and Genesys Cloud CX certification. Assist the Technical Consultants with supervised Project build work tasks, scripting, and development of features inside of the platform for the customer project. Assist the Managed Services Team, when required, with troubleshooting and fault resolution of any tickets with a customer and product for which they have been trained. Provide quality technical excellence in all deliverables to the supervising Technical or Principal Consultant. Work with the Project Management Office and Project Managers when planning in activities and ensure that all work is understood and conforms to IPI Delivery best practice. Work on small project development activities such as automation to enhance features for customers and record the activities for re-use with other customers. Personal qualities: Proactive in all aspects of work and tasks assigned. Strong analytical skills and a problem-solving mindset. Ability to work collaboratively in a team environment. Presents a professional image when interacting with colleagues, customers, suppliers and stakeholders. Influences decision-making and takes ownership of resolving issues to customers' satisfaction. Displays a customer experience mentality, pragmatism, and professionalism. Possesses strong planning, organisational, reporting, analytical, and problem-solving skills. Entry requirements: 7 GCSEs total English GCSE grade D or above Other 6 GCSEs, including Maths, to be C or above You must not hold an existing qualification at the same or higher level than this apprenticeship in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Terms of employment: Normal hours of work are 40 per week, the requirement initially is for 5 days a week in the Manchester office Salary: £18,000 per annum Benefits: Office based for the first 6 months, with the possibility of moving to hybrid working thereafter. Generous holiday allowance Healthcare benefits Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship, the position is not guaranteed at the end and may be subject to a final interview and success decision by IPI. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Office Angels are currently recruiting for an IT Project and Support Engineer for our client based in Ascot. Role: IT Project and Support Engineer Location: Ascot - Office Based Salary: £50,000 to £55,000 per annum 35 hours per week. Salary dependent on experience. Pension scheme with Aviva. Employee Assistance programme. On site parking Annual Staff Allowance on Products Discounted Rates at Company Owned Salon Your Birthday as Approved Annual Leave 20 days Annual Leave + Bank Holidays + 5 days between Christmas and New Year The Role: My client is looking to bring onboard an IT Specialist to support the IT Manager and enhance their IT infrastructure, ensuring robust network performance and security. The ideal candidate will have a strong background in IT project management, system maintenance and technical support. Support the IT Manager in defining and agreeing project scope, outputs, and timescale, quality and cost criteria to ensure business requirements are understood and agreed. Defining and establishing the project structure, roles and teams within departments to ensure efficient and effective systems upgrade, project delivery, reporting to management on progress. Maintain and upgrade IT infrastructure, including network, routers, and firewalls. Troubleshoot and resolve network issues and Adaptive Defense 360 system concerns. Ensure network security and manage securities on routers and firewalls. Address issues related to the company's systems and provide IT support to staff. Maintain and develop SharePoint, Compliance, Exchange, and Team sites. Administer the company's Microsoft 365 tenant and setup. Manage Active Directory users, permissions, and policies. Deploy IT hardware and set up profiles using iTunes. Resolve issues with phone systems, including mobile devices. Support franchisees with IT-related issues. Create test environments for software system development and improvement. Assist with ad hoc IT requirements as directed by the IT Manager. Travel within a working day-usually to the Warehouse in Swindon, absence from home overnight and overseas travel is occasionally required. The ideal candidate: Proven experience with project planning from conception to delivery. Experience in establishing project structures, roles, and teams for efficient project delivery. Significant experience in hardware, operating systems, and software. Background in computer operations, technical support, systems programming, and project management. Desirable experience with Sage X3 ERP and Datalinx software systems. Proficiency with Microsoft 365 Admin Roles, SharePoint, Securities, Compliance, Teams, and Exchange. Knowledge of Microsoft Group Policy, Installation Rollout, and InTunes. Familiarity with web-based hosting, data integration, websites, and SSL certifications. Skilled in setting network and SharePoint permissions. Competence with SQL management and scripting. Ability to define and agree on project scope, outputs, timescale, quality, and cost criteria. Experience in establishing project structures, roles, and teams for efficient project delivery. If you are interested in this position, please send your CV to Morgan Lay at or alternatively please apply online. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Mar 29, 2024
Full time
Office Angels are currently recruiting for an IT Project and Support Engineer for our client based in Ascot. Role: IT Project and Support Engineer Location: Ascot - Office Based Salary: £50,000 to £55,000 per annum 35 hours per week. Salary dependent on experience. Pension scheme with Aviva. Employee Assistance programme. On site parking Annual Staff Allowance on Products Discounted Rates at Company Owned Salon Your Birthday as Approved Annual Leave 20 days Annual Leave + Bank Holidays + 5 days between Christmas and New Year The Role: My client is looking to bring onboard an IT Specialist to support the IT Manager and enhance their IT infrastructure, ensuring robust network performance and security. The ideal candidate will have a strong background in IT project management, system maintenance and technical support. Support the IT Manager in defining and agreeing project scope, outputs, and timescale, quality and cost criteria to ensure business requirements are understood and agreed. Defining and establishing the project structure, roles and teams within departments to ensure efficient and effective systems upgrade, project delivery, reporting to management on progress. Maintain and upgrade IT infrastructure, including network, routers, and firewalls. Troubleshoot and resolve network issues and Adaptive Defense 360 system concerns. Ensure network security and manage securities on routers and firewalls. Address issues related to the company's systems and provide IT support to staff. Maintain and develop SharePoint, Compliance, Exchange, and Team sites. Administer the company's Microsoft 365 tenant and setup. Manage Active Directory users, permissions, and policies. Deploy IT hardware and set up profiles using iTunes. Resolve issues with phone systems, including mobile devices. Support franchisees with IT-related issues. Create test environments for software system development and improvement. Assist with ad hoc IT requirements as directed by the IT Manager. Travel within a working day-usually to the Warehouse in Swindon, absence from home overnight and overseas travel is occasionally required. The ideal candidate: Proven experience with project planning from conception to delivery. Experience in establishing project structures, roles, and teams for efficient project delivery. Significant experience in hardware, operating systems, and software. Background in computer operations, technical support, systems programming, and project management. Desirable experience with Sage X3 ERP and Datalinx software systems. Proficiency with Microsoft 365 Admin Roles, SharePoint, Securities, Compliance, Teams, and Exchange. Knowledge of Microsoft Group Policy, Installation Rollout, and InTunes. Familiarity with web-based hosting, data integration, websites, and SSL certifications. Skilled in setting network and SharePoint permissions. Competence with SQL management and scripting. Ability to define and agree on project scope, outputs, timescale, quality, and cost criteria. Experience in establishing project structures, roles, and teams for efficient project delivery. If you are interested in this position, please send your CV to Morgan Lay at or alternatively please apply online. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
About The Role Reporting into the Head of IT Architecture, the Enterprise Security Architect is responsible for providing cyber risk expertise that will shape the future control environment. The key objectives of the role are: • Strengthening the link between business and technology through early engagement in the strategy process; business case development; and delivery lifecycle to ensure that security risks are considered and addressed through the roadmap • Developing a Security Architecture that enables Client to explore and implement security solutions and capabilities that are clearly aligned with business, technology, and threat drivers • Providing an independent source of technical expertise to work with the Cyber Security Team and ensure that controls are effective, proportionate, consistent, and deliverable Working closely with technical and business colleagues you will: • Develop and maintain a security architecture process that enables Client to develop and implement security solutions and capabilities that are clearly aligned with business, technology and threat drivers • Develop security strategy plans and roadmaps based on sound enterprise architecture practices • Develop and maintain security architecture artefacts (e.g., models, templates, standards, and procedures) that can be used to leverage security capabilities in projects and operations • Participate in application and infrastructure projects to provide security-planning advice • Track developments and changes in the digital business and threat environments to ensure that they're adequately addressed in security strategy plans and architecture artefacts • Review security technologies, tools, and services, and make recommendations to the broader security team for their use, based on security, financial, and operational metrics • Validate reference architectures for security best practices and recommend changes to enhance security and reduce risks, where applicable About You • You have experience of communicating technical concepts and the risks posed by cyber threats effectively to a non-technical audience • You will demonstrate the skills; experience; and gravitas to effectively interact with and challenge technical teams • You have a deep understanding of the evolving internal and external cyber risks faced • You are self-motivated and able to work on your own initiative and within a team environment • You will have the desire to collaborate to deliver results, and to resolve conflicts expediently with an independent and objective approach • You'll have a good understanding of the issues involved in project development, the language of project managers and, therefore, the ability to engage with the project managers in the deployment of the architecture in a pragmatic way • You will have an interest in analysing complex problems and identifying appropriate solutions and options to address them As a minimum for this role, you will need to have: • Demonstrable experience in a role of similar responsibility and scale • A graduate level qualification in IT or technical subject • Relevant professional certification to CISSP, CISM, CISA, CRISC, ISO 27001 Lead Implementer / Auditor etc • Proven track record of leadership, preferably with a history of involvement in cyber related transformation projects and the effective development and implementation of new systems and control processes • Experience working in collaboration with third party vendors and external cloud service providers • Understanding of cyber security incident procedures and security incident management frameworks, processes, and associated response measures • Understanding and knowledge of infrastructure; application; and security technologies Client Benefits: • Competitive reward package including an annual discretionary bonus • 15% non-contributory pension (9% non-contributory pension during probation period) • 28 days annual leave with option to purchase and sell days • Free fresh fruit and snacks in the office • 1 day for volunteering • Funded Private Medical Insurance cover • Electric/Hybrid Car Salary Sacrifice Scheme and Cycle to Work Scheme • Life assurance at 4 times your basic salary to give you a peace of mind that your loved ones will receive some financial help • Funded health screening for over 50s • Voluntary benefits: charitable giving, critical illness insurance, dental insurance, health and cancer screenings for you and your partner, discounted gym memberships and season ticket loans • Employee Discount Scheme with an app to save on the go • Free access to healthcare apps such as Peppy, Unmind, Aviva Digital GP and volunteering app on Hand for all employees • Generous family leave policies
Mar 29, 2024
Full time
About The Role Reporting into the Head of IT Architecture, the Enterprise Security Architect is responsible for providing cyber risk expertise that will shape the future control environment. The key objectives of the role are: • Strengthening the link between business and technology through early engagement in the strategy process; business case development; and delivery lifecycle to ensure that security risks are considered and addressed through the roadmap • Developing a Security Architecture that enables Client to explore and implement security solutions and capabilities that are clearly aligned with business, technology, and threat drivers • Providing an independent source of technical expertise to work with the Cyber Security Team and ensure that controls are effective, proportionate, consistent, and deliverable Working closely with technical and business colleagues you will: • Develop and maintain a security architecture process that enables Client to develop and implement security solutions and capabilities that are clearly aligned with business, technology and threat drivers • Develop security strategy plans and roadmaps based on sound enterprise architecture practices • Develop and maintain security architecture artefacts (e.g., models, templates, standards, and procedures) that can be used to leverage security capabilities in projects and operations • Participate in application and infrastructure projects to provide security-planning advice • Track developments and changes in the digital business and threat environments to ensure that they're adequately addressed in security strategy plans and architecture artefacts • Review security technologies, tools, and services, and make recommendations to the broader security team for their use, based on security, financial, and operational metrics • Validate reference architectures for security best practices and recommend changes to enhance security and reduce risks, where applicable About You • You have experience of communicating technical concepts and the risks posed by cyber threats effectively to a non-technical audience • You will demonstrate the skills; experience; and gravitas to effectively interact with and challenge technical teams • You have a deep understanding of the evolving internal and external cyber risks faced • You are self-motivated and able to work on your own initiative and within a team environment • You will have the desire to collaborate to deliver results, and to resolve conflicts expediently with an independent and objective approach • You'll have a good understanding of the issues involved in project development, the language of project managers and, therefore, the ability to engage with the project managers in the deployment of the architecture in a pragmatic way • You will have an interest in analysing complex problems and identifying appropriate solutions and options to address them As a minimum for this role, you will need to have: • Demonstrable experience in a role of similar responsibility and scale • A graduate level qualification in IT or technical subject • Relevant professional certification to CISSP, CISM, CISA, CRISC, ISO 27001 Lead Implementer / Auditor etc • Proven track record of leadership, preferably with a history of involvement in cyber related transformation projects and the effective development and implementation of new systems and control processes • Experience working in collaboration with third party vendors and external cloud service providers • Understanding of cyber security incident procedures and security incident management frameworks, processes, and associated response measures • Understanding and knowledge of infrastructure; application; and security technologies Client Benefits: • Competitive reward package including an annual discretionary bonus • 15% non-contributory pension (9% non-contributory pension during probation period) • 28 days annual leave with option to purchase and sell days • Free fresh fruit and snacks in the office • 1 day for volunteering • Funded Private Medical Insurance cover • Electric/Hybrid Car Salary Sacrifice Scheme and Cycle to Work Scheme • Life assurance at 4 times your basic salary to give you a peace of mind that your loved ones will receive some financial help • Funded health screening for over 50s • Voluntary benefits: charitable giving, critical illness insurance, dental insurance, health and cancer screenings for you and your partner, discounted gym memberships and season ticket loans • Employee Discount Scheme with an app to save on the go • Free access to healthcare apps such as Peppy, Unmind, Aviva Digital GP and volunteering app on Hand for all employees • Generous family leave policies
Dynamics 365 and Power Platform ArchitectLondon/ Hybrid What you'll be doing:An exciting opportunity has arisen for an MS Dynamics 365 (CRM / Customer Engagement) and Power Platform Technical Solutions Architect to join our Microsoft Business Apps Practice, the top UK Dynamics practice in Government and growing across a range of industries. If you have a strong Dynamics and Power Platform background, we can provide an excellent platform to develop your career whilst helping our clients tackle some of their biggest challenges. As a Technical Solutions Architect, you will be integral to the delivery of enterprise-level client projects, working within verticals including Public Services, Automotive, Insurance, Energy & Utilities and more.The role is flexible around location but there will be periods where you are required to work on client sites within the UK.The role will entail:o Working with business and technical stakeholders to lead future product direction and technology capability, helping our customers to better exploit the technologies available to them to achieve true success within their business.o Design, delivery and governance of industry leading end-to-end technical solutions using Dynamics 365 and the wider Microsoft stack, from inception through to successful completion using the latest technologies.o Promoting and facilitating coordination of all technical streams within a programme to achieve the successful delivery of an integrated solution, including leading the projects delivery team.o Leveraging your knowledge of the entire Dynamics 365 Customer Engagement suite, including Dynamics 365 for Sales, Dynamics 365 for Customer Service and Customer Insights.o Leading the configuration and customisation of Dynamics 365 and its associated components using plugins, custom workflow assemblies and JavaScript, as well as extended Azure/Office 365 functionality.o Working with the wider Microsoft stack such as Power Automate, LogicApps, Azure Service Bus, WebJobs, Power Apps, Power BI and Power Portals. Making use of cutting-edge technologies including Gen AI, IoT and RPA. Working in a varied technical environment covering digital, applications and infrastructureo Working as part of consultancy projects and within high-performing, collaborative teams.o Supporting practice development activities. o Participating in pre-sales activities.What experience you'll bring:o Experience in a customer facing or professional services role with excellent written and oral communication skills, having the ability to explain technical components to non-technical users.o Experience of the wider Azure/Office 365 stack, such as Microsoft Power Automate, Power Apps, Power Portals, LogicApps, Azure Service Bus, Azure Functions and WebJobs.o Highly proficient in designing and deploying Dynamics 365 and Power Platform, with experience of all configuration and customisation methods, including configuration of forms, business process flows, business rules and workflows, and customisation of plugins and custom workflow activities.o Skilled at explaining and presenting both solutions and rationale for decision making to a technical and non-technical audience via documentation and presentations.o Full project life cycle delivery experience - including pre-sales, estimation, proposal & bid writing, project and team management.o UK residency or UK national to support eligibility for security clearances which may be required during the course of your work. Highly exceptional candidates who are close to achieving residency status will be considered.o Able to take a hands on-approach.Must have experience of the following:o Dynamics 365 Customer Serviceo Power Platformo Azure Services (particularly in relation to securing, integrating and extending Power Platform and Dynamics solutions)o Agile Scrum project delivery methodologyIdeally having:o Dynamics 365 Saleso Dynamics Customer Insightso Experience of the wider Azure technology stacko Certified Microsoft Dynamics 365 + Power Platform Solution Architecto UK Government security clearance a bonus Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Mar 29, 2024
Full time
Dynamics 365 and Power Platform ArchitectLondon/ Hybrid What you'll be doing:An exciting opportunity has arisen for an MS Dynamics 365 (CRM / Customer Engagement) and Power Platform Technical Solutions Architect to join our Microsoft Business Apps Practice, the top UK Dynamics practice in Government and growing across a range of industries. If you have a strong Dynamics and Power Platform background, we can provide an excellent platform to develop your career whilst helping our clients tackle some of their biggest challenges. As a Technical Solutions Architect, you will be integral to the delivery of enterprise-level client projects, working within verticals including Public Services, Automotive, Insurance, Energy & Utilities and more.The role is flexible around location but there will be periods where you are required to work on client sites within the UK.The role will entail:o Working with business and technical stakeholders to lead future product direction and technology capability, helping our customers to better exploit the technologies available to them to achieve true success within their business.o Design, delivery and governance of industry leading end-to-end technical solutions using Dynamics 365 and the wider Microsoft stack, from inception through to successful completion using the latest technologies.o Promoting and facilitating coordination of all technical streams within a programme to achieve the successful delivery of an integrated solution, including leading the projects delivery team.o Leveraging your knowledge of the entire Dynamics 365 Customer Engagement suite, including Dynamics 365 for Sales, Dynamics 365 for Customer Service and Customer Insights.o Leading the configuration and customisation of Dynamics 365 and its associated components using plugins, custom workflow assemblies and JavaScript, as well as extended Azure/Office 365 functionality.o Working with the wider Microsoft stack such as Power Automate, LogicApps, Azure Service Bus, WebJobs, Power Apps, Power BI and Power Portals. Making use of cutting-edge technologies including Gen AI, IoT and RPA. Working in a varied technical environment covering digital, applications and infrastructureo Working as part of consultancy projects and within high-performing, collaborative teams.o Supporting practice development activities. o Participating in pre-sales activities.What experience you'll bring:o Experience in a customer facing or professional services role with excellent written and oral communication skills, having the ability to explain technical components to non-technical users.o Experience of the wider Azure/Office 365 stack, such as Microsoft Power Automate, Power Apps, Power Portals, LogicApps, Azure Service Bus, Azure Functions and WebJobs.o Highly proficient in designing and deploying Dynamics 365 and Power Platform, with experience of all configuration and customisation methods, including configuration of forms, business process flows, business rules and workflows, and customisation of plugins and custom workflow activities.o Skilled at explaining and presenting both solutions and rationale for decision making to a technical and non-technical audience via documentation and presentations.o Full project life cycle delivery experience - including pre-sales, estimation, proposal & bid writing, project and team management.o UK residency or UK national to support eligibility for security clearances which may be required during the course of your work. Highly exceptional candidates who are close to achieving residency status will be considered.o Able to take a hands on-approach.Must have experience of the following:o Dynamics 365 Customer Serviceo Power Platformo Azure Services (particularly in relation to securing, integrating and extending Power Platform and Dynamics solutions)o Agile Scrum project delivery methodologyIdeally having:o Dynamics 365 Saleso Dynamics Customer Insightso Experience of the wider Azure technology stacko Certified Microsoft Dynamics 365 + Power Platform Solution Architecto UK Government security clearance a bonus Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
A Vendor Managemenet focused Networks, Cloud and Operations Manager is requried to join a well known omni channel business on a permanent basis. With a particular focus on overseeing, supporting design and implementing all aspects of Infrastructure, Networks, Data Centres, Cloud Services among many others, you will take on a varied and exciting scope of responsibilities surrounding cutting edge technology, with your role broken down into the following key components: Possess strong knowledge of cutting-edge technologies including Enterprise Networking, Azure Cloud, Microsoft Server/Workstation, Storage/Backup, Virtualization, Databases, and Microsoft 365, with familiarity in retail industry technologies. Oversee Azure Cloud Manager, develop cloud strategies, ensure alignment with business objectives, and implement cost-effective practices. Take ownership of budgeting, cost optimization, and expenditure tracking for Azure resources, identifying opportunities for savings and efficiency improvements. Proficiency in Azure-related tools like Terraform, Kubernetes, and Docker, leveraging them for infrastructure automation and application deployment optimization. Lead IT infrastructure and cloud projects, collaborate with cross-functional teams, manage budgets, timelines, and risks, ensuring projects align with strategic goals. Establish and maintain relationships with IT vendors, negotiate contracts, monitor performance, and drive innovation and efficiency through strategic management. Manage various operational aspects including risk management, incident handling, process improvement, and finance management, providing technical support for project delivery and strategy execution. Exhibit interpersonal skills and leadership abilities, oversee teams, engage with IT leadership, and manage people development. Desirable Knowledge and Experience: Degree in IT or relevant business field (desirable). Proven experience in senior IT Technical Services roles. Track record of successful line management, team motivation, and development. Expertise in IT risk management. Understanding of project lifecycle stages. In-depth knowledge of IT infrastructure, particularly Networking technologies, servers, storage, and Azure cloud. Solid grasp of IT security principles and processes. ITIL Intermediate certification (Service Operations or another relevant practice area). Managing Azure cloud budgeting desirable. Microsoft Azure qualifications desirable Does this sound like a role that excites you? Apply today with your full CV to move forward with your application.
Mar 29, 2024
Full time
A Vendor Managemenet focused Networks, Cloud and Operations Manager is requried to join a well known omni channel business on a permanent basis. With a particular focus on overseeing, supporting design and implementing all aspects of Infrastructure, Networks, Data Centres, Cloud Services among many others, you will take on a varied and exciting scope of responsibilities surrounding cutting edge technology, with your role broken down into the following key components: Possess strong knowledge of cutting-edge technologies including Enterprise Networking, Azure Cloud, Microsoft Server/Workstation, Storage/Backup, Virtualization, Databases, and Microsoft 365, with familiarity in retail industry technologies. Oversee Azure Cloud Manager, develop cloud strategies, ensure alignment with business objectives, and implement cost-effective practices. Take ownership of budgeting, cost optimization, and expenditure tracking for Azure resources, identifying opportunities for savings and efficiency improvements. Proficiency in Azure-related tools like Terraform, Kubernetes, and Docker, leveraging them for infrastructure automation and application deployment optimization. Lead IT infrastructure and cloud projects, collaborate with cross-functional teams, manage budgets, timelines, and risks, ensuring projects align with strategic goals. Establish and maintain relationships with IT vendors, negotiate contracts, monitor performance, and drive innovation and efficiency through strategic management. Manage various operational aspects including risk management, incident handling, process improvement, and finance management, providing technical support for project delivery and strategy execution. Exhibit interpersonal skills and leadership abilities, oversee teams, engage with IT leadership, and manage people development. Desirable Knowledge and Experience: Degree in IT or relevant business field (desirable). Proven experience in senior IT Technical Services roles. Track record of successful line management, team motivation, and development. Expertise in IT risk management. Understanding of project lifecycle stages. In-depth knowledge of IT infrastructure, particularly Networking technologies, servers, storage, and Azure cloud. Solid grasp of IT security principles and processes. ITIL Intermediate certification (Service Operations or another relevant practice area). Managing Azure cloud budgeting desirable. Microsoft Azure qualifications desirable Does this sound like a role that excites you? Apply today with your full CV to move forward with your application.
IT Service Delivery Manager - Based in West London - Permanent, full time role - Salary up to £60,000 plus 15% bonus, travel costs covered and 25 days holiday A global company with offices in the West London area are looking for an experienced Service Delivery/Service Desk Manager to join their IT function. This is a great opportunity to join an industry leading organisation. Duties will include: - Leading and managing an IT Helpdesk Support Team to deliver high performance across the organisation and meet service standards - Developing the IT service management strategy to align with company goals - Managing relationships with multiple stakeholders both internally and externally - Overseeing projects and ensuring goals are met - Supporting the continuous improvement of IT services across the organisation - Providing technical assistance when required - Helpdesk resource / man management To be considered suitable for this Service Desk Manager role you will need to have the following skills/experience: - Strong experience of managing a helpdesk/service desk team. Including both inhouse and external resources - Experience in monitoring and reporting across service delivery levels - Experience of implementing best practice - Technical efficiency with Microsoft Teams, Windows OS, Active Directory, Group Policy and Endpoint Security
Mar 29, 2024
Full time
IT Service Delivery Manager - Based in West London - Permanent, full time role - Salary up to £60,000 plus 15% bonus, travel costs covered and 25 days holiday A global company with offices in the West London area are looking for an experienced Service Delivery/Service Desk Manager to join their IT function. This is a great opportunity to join an industry leading organisation. Duties will include: - Leading and managing an IT Helpdesk Support Team to deliver high performance across the organisation and meet service standards - Developing the IT service management strategy to align with company goals - Managing relationships with multiple stakeholders both internally and externally - Overseeing projects and ensuring goals are met - Supporting the continuous improvement of IT services across the organisation - Providing technical assistance when required - Helpdesk resource / man management To be considered suitable for this Service Desk Manager role you will need to have the following skills/experience: - Strong experience of managing a helpdesk/service desk team. Including both inhouse and external resources - Experience in monitoring and reporting across service delivery levels - Experience of implementing best practice - Technical efficiency with Microsoft Teams, Windows OS, Active Directory, Group Policy and Endpoint Security
Senior Technical Services Engineer At Zenzero we re looking for an experienced, pro-active, and confident Technical Service Engineer to join our team. The Senior Technical Services Engineer role is critical to ensure high levels of investigative and analytical support to clients. You will be responsible for resolving technically challenging cases, investigating problems escalated from the Service Desk and Technical Services teams. You will be involved in large scale projects, problem management, and development and implementation of long-term solutions. You will provide coaching and mentoring of other Engineers and deputise for the Senior Technical Services Manager. A typical day involves: Work on service tickets assigned to you. These may have been logged via telephone, portal, booking systems, email, or a chat. Work on project tickets assigned to you. These will come from the PMO team and require focus, planning and research. Collaborate with specialist teams out-with the TFS structure to progress and resolve cases where their expertise is required. Record your work and time accurately, reflecting the effort expended. Making use of tooling to increase accuracy and timeliness of time entries. Communicating with customers, via the appropriate channels, always ensuring that written and verbal communication is professional and meets our standards. Our ideal candidate will be a confident, pro-active, self-motivated person, who is experienced working under pressure, in a fast-paced environment. Ideally you will have 8 years experience working for a Managed Services Provider (MSP, or MSSP), or an in-house IT support team. Knowledge and technical understanding of Microsoft 365 and general business IT systems. Specialised knowledge/certification in more than one field of IT systems e.g. networking, server infrastructure, Azure, web services. Experience of leading problem management, service change or implementation, or project delivery. Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask in a service and project capacity. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA s incident. Management, Service Request Fulfilment and Change Management. Experience working within PRINCE2 projects. Ability to demonstrate strong dispute resolution skills, working in high-pressure environments and ability to identify alternative solutions. Ability to demonstrate excellent troubleshooting skills. Ability to demonstrate strong team working and team leadership skills. About Zenzero Our company foundation is built on Inclusivity, Dignity and Respect. These three core values support our vision and shape our culture. At Zenzero, we celebrate what makes us unique: our people. We believe in fostering a diverse work environment that seeks and embraces thoughts and ideas from all different backgrounds. Who are we looking for? Robots need not apply. When it comes to everything we do at Zenzero, we put people first. For our employees, this means that decisions are always made with individuals in mind. Our people are important to us. We couldn t do what we do without them; they are the ones who just make things happen. Learning & growth Your career development is important. Join an organisation that prioritises innovation, learning, and culture. We want our employees to have fulfilling careers and we commit to our employees by offering competitive benefits, compensation, and development opportunities. We encourage our employees to find their passions and grow into them. We support all our staff with frequent and unique opportunities for training and education. There is an endless supply of resources for you to train and expand your knowledge. In addition to a competitive salary and our commitment to your learning and development, we offer a range of perks and benefits which include: Your birthday off Contractual sick pay Enhanced maternity, adoption and partner leave / pay Charity day Enhanced employer pension contributions Flexibility to work remotely (post-probation) 30 days holiday (plus 3 fixed bank holidays) Private Health Insurance (Vitality) Salary sacrifice options including Electric Vehicles, Bikes and Equipment, and Technology and Ikea products Access to a range of discount and loyalty schemes Discount gym membership
Mar 29, 2024
Full time
Senior Technical Services Engineer At Zenzero we re looking for an experienced, pro-active, and confident Technical Service Engineer to join our team. The Senior Technical Services Engineer role is critical to ensure high levels of investigative and analytical support to clients. You will be responsible for resolving technically challenging cases, investigating problems escalated from the Service Desk and Technical Services teams. You will be involved in large scale projects, problem management, and development and implementation of long-term solutions. You will provide coaching and mentoring of other Engineers and deputise for the Senior Technical Services Manager. A typical day involves: Work on service tickets assigned to you. These may have been logged via telephone, portal, booking systems, email, or a chat. Work on project tickets assigned to you. These will come from the PMO team and require focus, planning and research. Collaborate with specialist teams out-with the TFS structure to progress and resolve cases where their expertise is required. Record your work and time accurately, reflecting the effort expended. Making use of tooling to increase accuracy and timeliness of time entries. Communicating with customers, via the appropriate channels, always ensuring that written and verbal communication is professional and meets our standards. Our ideal candidate will be a confident, pro-active, self-motivated person, who is experienced working under pressure, in a fast-paced environment. Ideally you will have 8 years experience working for a Managed Services Provider (MSP, or MSSP), or an in-house IT support team. Knowledge and technical understanding of Microsoft 365 and general business IT systems. Specialised knowledge/certification in more than one field of IT systems e.g. networking, server infrastructure, Azure, web services. Experience of leading problem management, service change or implementation, or project delivery. Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask in a service and project capacity. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA s incident. Management, Service Request Fulfilment and Change Management. Experience working within PRINCE2 projects. Ability to demonstrate strong dispute resolution skills, working in high-pressure environments and ability to identify alternative solutions. Ability to demonstrate excellent troubleshooting skills. Ability to demonstrate strong team working and team leadership skills. About Zenzero Our company foundation is built on Inclusivity, Dignity and Respect. These three core values support our vision and shape our culture. At Zenzero, we celebrate what makes us unique: our people. We believe in fostering a diverse work environment that seeks and embraces thoughts and ideas from all different backgrounds. Who are we looking for? Robots need not apply. When it comes to everything we do at Zenzero, we put people first. For our employees, this means that decisions are always made with individuals in mind. Our people are important to us. We couldn t do what we do without them; they are the ones who just make things happen. Learning & growth Your career development is important. Join an organisation that prioritises innovation, learning, and culture. We want our employees to have fulfilling careers and we commit to our employees by offering competitive benefits, compensation, and development opportunities. We encourage our employees to find their passions and grow into them. We support all our staff with frequent and unique opportunities for training and education. There is an endless supply of resources for you to train and expand your knowledge. In addition to a competitive salary and our commitment to your learning and development, we offer a range of perks and benefits which include: Your birthday off Contractual sick pay Enhanced maternity, adoption and partner leave / pay Charity day Enhanced employer pension contributions Flexibility to work remotely (post-probation) 30 days holiday (plus 3 fixed bank holidays) Private Health Insurance (Vitality) Salary sacrifice options including Electric Vehicles, Bikes and Equipment, and Technology and Ikea products Access to a range of discount and loyalty schemes Discount gym membership
Office Angels are currently recruiting for an IT Project and Support Engineer for our client based in Ascot. Role: IT Project and Support Engineer Location: Ascot - Office Based Salary: 50,000 to 55,000 per annum 35 hours per week. Salary dependent on experience. Pension scheme with Aviva. Employee Assistance programme. On site parking Annual Staff Allowance on Products Discounted Rates at Company Owned Salon Your Birthday as Approved Annual Leave 20 days Annual Leave + Bank Holidays + 5 days between Christmas and New Year The Role: My client is looking to bring onboard an IT Specialist to support the IT Manager and enhance their IT infrastructure, ensuring robust network performance and security. The ideal candidate will have a strong background in IT project management, system maintenance and technical support. Support the IT Manager in defining and agreeing project scope, outputs, and timescale, quality and cost criteria to ensure business requirements are understood and agreed. Defining and establishing the project structure, roles and teams within departments to ensure efficient and effective systems upgrade, project delivery, reporting to management on progress. Maintain and upgrade IT infrastructure, including network, routers, and firewalls. Troubleshoot and resolve network issues and Adaptive Defense 360 system concerns. Ensure network security and manage securities on routers and firewalls. Address issues related to the company's systems and provide IT support to staff. Maintain and develop SharePoint, Compliance, Exchange, and Team sites. Administer the company's Microsoft 365 tenant and setup. Manage Active Directory users, permissions, and policies. Deploy IT hardware and set up profiles using iTunes. Resolve issues with phone systems, including mobile devices. Support franchisees with IT-related issues. Create test environments for software system development and improvement. Assist with ad hoc IT requirements as directed by the IT Manager. Travel within a working day-usually to the Warehouse in Swindon, absence from home overnight and overseas travel is occasionally required. The ideal candidate: Proven experience with project planning from conception to delivery. Experience in establishing project structures, roles, and teams for efficient project delivery. Significant experience in hardware, operating systems, and software. Background in computer operations, technical support, systems programming, and project management. Desirable experience with Sage X3 ERP and Datalinx software systems. Proficiency with Microsoft 365 Admin Roles, SharePoint, Securities, Compliance, Teams, and Exchange. Knowledge of Microsoft Group Policy, Installation Rollout, and InTunes. Familiarity with web-based hosting, data integration, websites, and SSL certifications. Skilled in setting network and SharePoint permissions. Competence with SQL management and scripting. Ability to define and agree on project scope, outputs, timescale, quality, and cost criteria. Experience in establishing project structures, roles, and teams for efficient project delivery. If you are interested in this position, please send your CV to Morgan Lay at (url removed) or alternatively please apply online. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Mar 29, 2024
Full time
Office Angels are currently recruiting for an IT Project and Support Engineer for our client based in Ascot. Role: IT Project and Support Engineer Location: Ascot - Office Based Salary: 50,000 to 55,000 per annum 35 hours per week. Salary dependent on experience. Pension scheme with Aviva. Employee Assistance programme. On site parking Annual Staff Allowance on Products Discounted Rates at Company Owned Salon Your Birthday as Approved Annual Leave 20 days Annual Leave + Bank Holidays + 5 days between Christmas and New Year The Role: My client is looking to bring onboard an IT Specialist to support the IT Manager and enhance their IT infrastructure, ensuring robust network performance and security. The ideal candidate will have a strong background in IT project management, system maintenance and technical support. Support the IT Manager in defining and agreeing project scope, outputs, and timescale, quality and cost criteria to ensure business requirements are understood and agreed. Defining and establishing the project structure, roles and teams within departments to ensure efficient and effective systems upgrade, project delivery, reporting to management on progress. Maintain and upgrade IT infrastructure, including network, routers, and firewalls. Troubleshoot and resolve network issues and Adaptive Defense 360 system concerns. Ensure network security and manage securities on routers and firewalls. Address issues related to the company's systems and provide IT support to staff. Maintain and develop SharePoint, Compliance, Exchange, and Team sites. Administer the company's Microsoft 365 tenant and setup. Manage Active Directory users, permissions, and policies. Deploy IT hardware and set up profiles using iTunes. Resolve issues with phone systems, including mobile devices. Support franchisees with IT-related issues. Create test environments for software system development and improvement. Assist with ad hoc IT requirements as directed by the IT Manager. Travel within a working day-usually to the Warehouse in Swindon, absence from home overnight and overseas travel is occasionally required. The ideal candidate: Proven experience with project planning from conception to delivery. Experience in establishing project structures, roles, and teams for efficient project delivery. Significant experience in hardware, operating systems, and software. Background in computer operations, technical support, systems programming, and project management. Desirable experience with Sage X3 ERP and Datalinx software systems. Proficiency with Microsoft 365 Admin Roles, SharePoint, Securities, Compliance, Teams, and Exchange. Knowledge of Microsoft Group Policy, Installation Rollout, and InTunes. Familiarity with web-based hosting, data integration, websites, and SSL certifications. Skilled in setting network and SharePoint permissions. Competence with SQL management and scripting. Ability to define and agree on project scope, outputs, timescale, quality, and cost criteria. Experience in establishing project structures, roles, and teams for efficient project delivery. If you are interested in this position, please send your CV to Morgan Lay at (url removed) or alternatively please apply online. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.