Role Summary
Be at the forefront of ICT improvements and transformation within the Fire & Rescue Service (AF&RS). We are seeking a visionary leader to shape our future ICT and digital strategy, make further improvements to our infrastructure and ensure our ICT systems are resilient, reliable, and accessible to all staff 24/7.
This is a new role leading the development of an integrated ICT strategy and technology roadmap and overseeing the delivery of technology initiatives. This business-critical position will require you to work effectively with key stakeholders to create and implement an ICT strategy which aligns with our organisational goals and ambitions, ensures the integration and enhancement of our systems and improved user experience.
This role will require an ambitious, forward-thinking individual who has the technical knowledge, drive and passion to make a big difference. You will have a unique opportunity to make the role your own and bring your experience, ideas, influencing skills and technical expertise to our organisation. With challenging budgets, a creative and innovative approach is key, as is the exploration of potential funding sources.
Some of the things you’ll be doing
Strategic Leadership : Drive continuous improvement, culture change, and effective performance management. Act as the advocate for AF&RS’s digital vision, engaging leadership and representing AF&RS in local and national digital forums.
Expert Consultation : Offer expert guidance on ICT matters to senior stakeholders and the Fire Authority, enabling discussions on modern ICT and digital technology.
System Management : Ensure the efficiency, reliability, security, and cost-effectiveness of ICT systems and technology. Oversee external IT helpdesk providers and business continuity plans.
Infrastructure Enhancement : Drive continual improvements to the ICT infrastructure to ensure a solid foundation and enhanced user experience. Collaborate with stakeholders to define and implement improvements, presenting robust business cases for investment.
Digital Horizon-Scanning : Stay updated on digital developments and evaluate new technologies potential benefits, risks, and affordability aligned with the ICT strategy.
Strategy Development : Lead the creation and implementation of AF&RS’s cohesive ICT and Digital Strategy, fostering innovative and integrated improvements.
Project Oversight : Oversee the successful delivery of all ICT, digital, and systems projects. Establish governance structures, aligning with the ICT strategy and legal compliance.
Change Management : Implement efficient change processes, improving service quality and business continuity while minimising disruption.
Risk Management: Proactively assess and monitor ICT-related risks across AF&RS, implementing effective controls and mitigations.
Resource Optimisation : Develop an appropriate ICT organisational structure, optimising internal and external resources to ensure delivery and an integrated approach.
Team Leadership : Provide training and mentoring to internal ICT staff, fostering a responsive and agile cross-functional team.
Stakeholder Engagement: Liaise with stakeholders across AF&RS, building strong internal networks to maximise technology benefits.
Policy Implementation : Develop and implement up-to-date ICT policies ensuring robust controls across AF&RS. Liaise with internal data protection teams, ensuring ICT developments are compliant with relevant information legislation. Act as the Deputy Senior Risk Owner ensuring high-quality governance standards and compliance.
Training Alignment : Identify and evaluate ICT training aligned with the ICT strategy and budget requirements.
Budget Management : Manage ICT budgets aligned with the ICT strategy, forecasting and reviewing budgetary arrangements and exploring potential funding opportunities.
What we’ll need from you:
Essential:
Proven experience in senior ICT leadership role, driving digital transformation and strategy (ideally within the emergency services or public sector – but not essential).
Demonstrable experience in design, sourcing, transition, delivery and implementation of new technology and data capabilities.
Excellent up-to-date technical knowledge of ICT and the technology landscape.
Extensive knowledge of digital, data and technology regulations and best practice methodologies (e.g. ITIL, ISO) and performance benchmarking. You will also maintain up-to-date technical knowledge of ICT and the technology landscape.
Significant experience of leading and managing high performing teams (via direct or matrix management).
Proven experience of strategic service planning, business processes, developing, leading, and implementing IT/ICT strategies and change programs.
Experience of successfully managing high quality business-as-usual (BAU) ICT, while also inspiring, leading, and driving innovative solutions.
Proven experience of proactively managing business continuity and cyber security arrangements.
Significant experience of dealing with vendors and third parties including experience of procuring, negotiating, and robustly managing business-critical service contractors.
Degree level education, or equivalent, in business, computer science or a related field of study, or proven relevant business experience.
Professional ICT qualifications (such as ITIL or accredited status such as Chartered IT Professional CITP), or equivalent through a combination of proven relevant training, experience and evidenced continuing professional development.
Highly effective communication and influencing skills across the full breadth of written, verbal, presentation, and digital media. You will be able to engage, advise and explain technical matters in a non-technical way.
Adaptable, inclusive, and values-based leadership and people management skills.
Relationship building and collaboration skills with the ability to influence strategic thinking and approaches to complex service issues.
Strong analytical, research, numerical and decision-making skills, to deal with complex service delivery.
Ability to manage and prioritise high workloads, with pressing and conflicting deadlines.
Desirable:
Comprehensive budget-creation and budget-management experience including identifying and evaluating opportunities, negotiation, and delivering efficiencies.
Experience of working in a climate of transformation and/or continuous improvement and supporting others in uncertain times.
Experience of working for an emergency service or local authority.
Experience of Information and Data Governance and/or of being a Senior Risk Information Officer (SIRO) or Deputy SIRO.
Experience of portfolio and project management methodologies and tailoring these for significant ICT projects and organisational context.
Proven ICT risk management experience.
High level of political awareness and acuity to interact with senior stakeholders and elected Members.
Foundation or Practitioner level qualification in programme or project management.
What you can expect in return
27 days annual holiday (plus public holidays) rising to 31 days after 5 years, and 32 after 10 years of service
Local Government Pension - Defined Benefit Scheme
Flexible and hybrid working
Electric Vehicle Salary Sacrifice Scheme
Cycle to Work scheme
Welfare and Wellbeing services
Staff Engagement Groups
Access to a Medical Intervention Scheme which can support staff to access private medical assessments and treatments
Access to Blue Light card with offers online and high street discounts
Use of the multi-gym, sports hall, restaurant, free parking, and beautiful open surroundings at our Headquarters in Portishead
Please note - as this post is based at our Headquarters which we share with Avon & Somerset Police, the successful applicant will be required to undergo a security clearance check & DBS check.
Further Information
If you would like to have an informal conversation with the hiring manager for this role please contact recruitment@avonfire.gov.uk to request this.
How to apply: The full job description can be found on our careers pages: Head of ICT | Yes You Can! The Avon Fire & Rescue Service Job . Once you have read the job description please submit a tailored CV demonstrating how your skills and experience match the requirements of the role.
Late applications will not be accepted. Please quote job reference number 1023 [JD number] on any communications. Thank you.
Avon Fire & Rescue Service is committed to securing equality of opportunity. W e welcome applications from all members of our community who are currently under-represented at Avon Fire & Rescue Service, particularly women, Disabled people and members of ethnic minority communities.
Dec 20, 2023
Full time
Role Summary
Be at the forefront of ICT improvements and transformation within the Fire & Rescue Service (AF&RS). We are seeking a visionary leader to shape our future ICT and digital strategy, make further improvements to our infrastructure and ensure our ICT systems are resilient, reliable, and accessible to all staff 24/7.
This is a new role leading the development of an integrated ICT strategy and technology roadmap and overseeing the delivery of technology initiatives. This business-critical position will require you to work effectively with key stakeholders to create and implement an ICT strategy which aligns with our organisational goals and ambitions, ensures the integration and enhancement of our systems and improved user experience.
This role will require an ambitious, forward-thinking individual who has the technical knowledge, drive and passion to make a big difference. You will have a unique opportunity to make the role your own and bring your experience, ideas, influencing skills and technical expertise to our organisation. With challenging budgets, a creative and innovative approach is key, as is the exploration of potential funding sources.
Some of the things you’ll be doing
Strategic Leadership : Drive continuous improvement, culture change, and effective performance management. Act as the advocate for AF&RS’s digital vision, engaging leadership and representing AF&RS in local and national digital forums.
Expert Consultation : Offer expert guidance on ICT matters to senior stakeholders and the Fire Authority, enabling discussions on modern ICT and digital technology.
System Management : Ensure the efficiency, reliability, security, and cost-effectiveness of ICT systems and technology. Oversee external IT helpdesk providers and business continuity plans.
Infrastructure Enhancement : Drive continual improvements to the ICT infrastructure to ensure a solid foundation and enhanced user experience. Collaborate with stakeholders to define and implement improvements, presenting robust business cases for investment.
Digital Horizon-Scanning : Stay updated on digital developments and evaluate new technologies potential benefits, risks, and affordability aligned with the ICT strategy.
Strategy Development : Lead the creation and implementation of AF&RS’s cohesive ICT and Digital Strategy, fostering innovative and integrated improvements.
Project Oversight : Oversee the successful delivery of all ICT, digital, and systems projects. Establish governance structures, aligning with the ICT strategy and legal compliance.
Change Management : Implement efficient change processes, improving service quality and business continuity while minimising disruption.
Risk Management: Proactively assess and monitor ICT-related risks across AF&RS, implementing effective controls and mitigations.
Resource Optimisation : Develop an appropriate ICT organisational structure, optimising internal and external resources to ensure delivery and an integrated approach.
Team Leadership : Provide training and mentoring to internal ICT staff, fostering a responsive and agile cross-functional team.
Stakeholder Engagement: Liaise with stakeholders across AF&RS, building strong internal networks to maximise technology benefits.
Policy Implementation : Develop and implement up-to-date ICT policies ensuring robust controls across AF&RS. Liaise with internal data protection teams, ensuring ICT developments are compliant with relevant information legislation. Act as the Deputy Senior Risk Owner ensuring high-quality governance standards and compliance.
Training Alignment : Identify and evaluate ICT training aligned with the ICT strategy and budget requirements.
Budget Management : Manage ICT budgets aligned with the ICT strategy, forecasting and reviewing budgetary arrangements and exploring potential funding opportunities.
What we’ll need from you:
Essential:
Proven experience in senior ICT leadership role, driving digital transformation and strategy (ideally within the emergency services or public sector – but not essential).
Demonstrable experience in design, sourcing, transition, delivery and implementation of new technology and data capabilities.
Excellent up-to-date technical knowledge of ICT and the technology landscape.
Extensive knowledge of digital, data and technology regulations and best practice methodologies (e.g. ITIL, ISO) and performance benchmarking. You will also maintain up-to-date technical knowledge of ICT and the technology landscape.
Significant experience of leading and managing high performing teams (via direct or matrix management).
Proven experience of strategic service planning, business processes, developing, leading, and implementing IT/ICT strategies and change programs.
Experience of successfully managing high quality business-as-usual (BAU) ICT, while also inspiring, leading, and driving innovative solutions.
Proven experience of proactively managing business continuity and cyber security arrangements.
Significant experience of dealing with vendors and third parties including experience of procuring, negotiating, and robustly managing business-critical service contractors.
Degree level education, or equivalent, in business, computer science or a related field of study, or proven relevant business experience.
Professional ICT qualifications (such as ITIL or accredited status such as Chartered IT Professional CITP), or equivalent through a combination of proven relevant training, experience and evidenced continuing professional development.
Highly effective communication and influencing skills across the full breadth of written, verbal, presentation, and digital media. You will be able to engage, advise and explain technical matters in a non-technical way.
Adaptable, inclusive, and values-based leadership and people management skills.
Relationship building and collaboration skills with the ability to influence strategic thinking and approaches to complex service issues.
Strong analytical, research, numerical and decision-making skills, to deal with complex service delivery.
Ability to manage and prioritise high workloads, with pressing and conflicting deadlines.
Desirable:
Comprehensive budget-creation and budget-management experience including identifying and evaluating opportunities, negotiation, and delivering efficiencies.
Experience of working in a climate of transformation and/or continuous improvement and supporting others in uncertain times.
Experience of working for an emergency service or local authority.
Experience of Information and Data Governance and/or of being a Senior Risk Information Officer (SIRO) or Deputy SIRO.
Experience of portfolio and project management methodologies and tailoring these for significant ICT projects and organisational context.
Proven ICT risk management experience.
High level of political awareness and acuity to interact with senior stakeholders and elected Members.
Foundation or Practitioner level qualification in programme or project management.
What you can expect in return
27 days annual holiday (plus public holidays) rising to 31 days after 5 years, and 32 after 10 years of service
Local Government Pension - Defined Benefit Scheme
Flexible and hybrid working
Electric Vehicle Salary Sacrifice Scheme
Cycle to Work scheme
Welfare and Wellbeing services
Staff Engagement Groups
Access to a Medical Intervention Scheme which can support staff to access private medical assessments and treatments
Access to Blue Light card with offers online and high street discounts
Use of the multi-gym, sports hall, restaurant, free parking, and beautiful open surroundings at our Headquarters in Portishead
Please note - as this post is based at our Headquarters which we share with Avon & Somerset Police, the successful applicant will be required to undergo a security clearance check & DBS check.
Further Information
If you would like to have an informal conversation with the hiring manager for this role please contact recruitment@avonfire.gov.uk to request this.
How to apply: The full job description can be found on our careers pages: Head of ICT | Yes You Can! The Avon Fire & Rescue Service Job . Once you have read the job description please submit a tailored CV demonstrating how your skills and experience match the requirements of the role.
Late applications will not be accepted. Please quote job reference number 1023 [JD number] on any communications. Thank you.
Avon Fire & Rescue Service is committed to securing equality of opportunity. W e welcome applications from all members of our community who are currently under-represented at Avon Fire & Rescue Service, particularly women, Disabled people and members of ethnic minority communities.
ABOUT THE ROLE
Are you passionate about protecting Cyber Security?
Do you want to make a real difference in the fight against cybercrime in local government?
Are you passionate about making a difference in your community?
If so, we want you to join our team!
We seek a highly motivated and experienced Cyber Security & Networks Manager to join our team. Stevenage Borough Council are a leading local authority in Cyber Security in the UK and pilot cyber security standards for The Department for Levelling Up, Housing and Communities (DLUHC). This is an exciting opportunity to be at the forefront of Cyber Security in the public sector. The ideal candidate will have a strong understanding of cyber security principles and associated technology risk management. They will also have experience in managing and leading a team of IT professionals.
Accountable for Cyber security, you will identify and ensure the security of the council’s IT Applications and Digital Solutions. You will lead in evaluating new and existing projects, software and hardware products, and vendors, including examining vendor contracts and terms of service. You will support teams across the council to develop their understanding of security cyber risks. You will manage a small team of two Senior Network and Security Engineers
You will take the lead on cyber security and network for the Shared IT service, which supports over 1,000 users across Stevenage Borough Council and East Herts District Council and will put in place controls over security systems, such as firewalls, data protection controls, patching, encryption, vulnerability scanning and penetration testing.
You will be responsible for achieving compliance with Cyber Essentials Plus, Cyber Assessment Framework (CAF) and Public Sector Network (PSN) and related government frameworks, including those of the National Cyber Security Centre, the Information Commissioners Office (ICO)
ABOUT YOU
The successful candidate will have
Ability to work in a high-pressure environment and make sound decisions in emergency situations while empathising with customers and responding sympathetically to
Extensive knowledge of all IT security aspects, including audit response, oversight, and scrutiny, ICO responses, Information Governance, Information Assurance, IT Asset Management policies, Quality Assurance, Test Strategies, PSN and PCI and other relevant compliance frameworks, Disaster recovery and Business continuity
Extensive experience working as part of a multidiscipline ICT team in a complex organisation, ideally a local authority.
OUR BENEFITS
Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pensions for dependants
Flexible working: available upon request, subject to operational requirements
Part-time and job share opportunities - all our full time vacancies are open to job share unless otherwise stated
A variety of different types of paid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave
25 days holiday rising to 31 days (depending on Local Government service)
An extensive range of learning and development opportunities
Employee Assistance Programme – 24/7 Confidential advice and support on personal, work, family, and relationship issues
Discounted health and fitness membership
Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union
HOW TO APPLY
All applications must be made on online - please visit https://bit.ly/45Yo0Ke
For an informal discussion about this role please contact
Name Matt Canterford
Job Title Assistant Director and Chief Technology Officer
Phone Number 07706 349657
Email matt.canterford@stevenage.gov.uk
Closing date for receipt of applications : 26 June 2023
Interviews will be held the week commencing: 3 July 2023
Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date
Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board
Stevenage Borough Council is committed to Equal Opportunities for All. For further information please click https://www.stevenage.gov.uk/about-the-council/jobs-and-careers/equal-opportunities
Jun 05, 2023
Full time
ABOUT THE ROLE
Are you passionate about protecting Cyber Security?
Do you want to make a real difference in the fight against cybercrime in local government?
Are you passionate about making a difference in your community?
If so, we want you to join our team!
We seek a highly motivated and experienced Cyber Security & Networks Manager to join our team. Stevenage Borough Council are a leading local authority in Cyber Security in the UK and pilot cyber security standards for The Department for Levelling Up, Housing and Communities (DLUHC). This is an exciting opportunity to be at the forefront of Cyber Security in the public sector. The ideal candidate will have a strong understanding of cyber security principles and associated technology risk management. They will also have experience in managing and leading a team of IT professionals.
Accountable for Cyber security, you will identify and ensure the security of the council’s IT Applications and Digital Solutions. You will lead in evaluating new and existing projects, software and hardware products, and vendors, including examining vendor contracts and terms of service. You will support teams across the council to develop their understanding of security cyber risks. You will manage a small team of two Senior Network and Security Engineers
You will take the lead on cyber security and network for the Shared IT service, which supports over 1,000 users across Stevenage Borough Council and East Herts District Council and will put in place controls over security systems, such as firewalls, data protection controls, patching, encryption, vulnerability scanning and penetration testing.
You will be responsible for achieving compliance with Cyber Essentials Plus, Cyber Assessment Framework (CAF) and Public Sector Network (PSN) and related government frameworks, including those of the National Cyber Security Centre, the Information Commissioners Office (ICO)
ABOUT YOU
The successful candidate will have
Ability to work in a high-pressure environment and make sound decisions in emergency situations while empathising with customers and responding sympathetically to
Extensive knowledge of all IT security aspects, including audit response, oversight, and scrutiny, ICO responses, Information Governance, Information Assurance, IT Asset Management policies, Quality Assurance, Test Strategies, PSN and PCI and other relevant compliance frameworks, Disaster recovery and Business continuity
Extensive experience working as part of a multidiscipline ICT team in a complex organisation, ideally a local authority.
OUR BENEFITS
Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pensions for dependants
Flexible working: available upon request, subject to operational requirements
Part-time and job share opportunities - all our full time vacancies are open to job share unless otherwise stated
A variety of different types of paid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave
25 days holiday rising to 31 days (depending on Local Government service)
An extensive range of learning and development opportunities
Employee Assistance Programme – 24/7 Confidential advice and support on personal, work, family, and relationship issues
Discounted health and fitness membership
Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union
HOW TO APPLY
All applications must be made on online - please visit https://bit.ly/45Yo0Ke
For an informal discussion about this role please contact
Name Matt Canterford
Job Title Assistant Director and Chief Technology Officer
Phone Number 07706 349657
Email matt.canterford@stevenage.gov.uk
Closing date for receipt of applications : 26 June 2023
Interviews will be held the week commencing: 3 July 2023
Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date
Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board
Stevenage Borough Council is committed to Equal Opportunities for All. For further information please click https://www.stevenage.gov.uk/about-the-council/jobs-and-careers/equal-opportunities
MBS have an exciting opportunity for an experienced IT Director to join our Colnbrook based team delivering IT services and infrastructure across our UK and European locations.
With a strong focus on customer service, you will be leading the decision-making process for scope and delivery of services to both internal and external customers. You will be responsible for providing network connectivity and software services and ensuring delivery of a scalable, secure, and resilient service.
In this role, you will be responsible for understanding the needs and developing the architecture of the company's information technology operations and infrastructure, including the creation and implementation of IT strategy, processes, services, and solutions to our users and customers across the different business units.
Part of this role will be the development of a business service to resell network services and you should have some experience of working with customers and developing a revenue generating service.
As IT Director, you will work closely with the senior management team to identify and prioritise technology initiatives that align with the company's goals in a fast pace and growing business.
You will also be responsible for developing and managing the IT budget and ensuring that all IT projects are completed on time and within budget limits.
The successful candidate will be agile, strategic as well as a good leader and communicator across all levels of the business. They will have a genuine drive to deliver high quality service, improve systems, resilience, and security across the business.
Mar 10, 2023
Full time
MBS have an exciting opportunity for an experienced IT Director to join our Colnbrook based team delivering IT services and infrastructure across our UK and European locations.
With a strong focus on customer service, you will be leading the decision-making process for scope and delivery of services to both internal and external customers. You will be responsible for providing network connectivity and software services and ensuring delivery of a scalable, secure, and resilient service.
In this role, you will be responsible for understanding the needs and developing the architecture of the company's information technology operations and infrastructure, including the creation and implementation of IT strategy, processes, services, and solutions to our users and customers across the different business units.
Part of this role will be the development of a business service to resell network services and you should have some experience of working with customers and developing a revenue generating service.
As IT Director, you will work closely with the senior management team to identify and prioritise technology initiatives that align with the company's goals in a fast pace and growing business.
You will also be responsible for developing and managing the IT budget and ensuring that all IT projects are completed on time and within budget limits.
The successful candidate will be agile, strategic as well as a good leader and communicator across all levels of the business. They will have a genuine drive to deliver high quality service, improve systems, resilience, and security across the business.
Senior Application Development Specialist – Flood
Closing date: 29 January 2023
Location: Flexible
Salary: £47,408 - £52,359 (Grade 8)
Contract type : Permanent
Work pattern: You will need to work as part of a flexible shift pattern to cover service hours of 8am to 6pm. There are also requirements for weekend working when required to meet the business needs. Also, you will need to work on a time specific rota providing an ‘Out of Hours’ ICT Service to an agreed level.
Post numbers: 203403
Job Description
Working as part of the Flood Warning and Informing service, provide a high level of technical expertise in ICT development, delivering code to standards for internal and external systems, in conjunction with other team members and third party (technical partner) developers.
Will assist in setting the future direction for NRW and the National Flood Service approach to the agile development of in-house applications in line with our rolling 18-month technology roadmap.
The role will operate primarily at tactical and operational levels, with some strategic components relating to the need to constantly review and assess the future development needs of National Flood Service cloud-based services in supporting delivery of NRWs digital strategy
You will be able to demonstrate knowledge and experience of the following:
Degree or equivalent in a technical ICT discipline plus a proven track record of working in a development team.
Ability to deliver and manage agile Web development projects.
Experience of working within a Microsoft Azure and Office 365 environment.
Ability to troubleshoot and make recommendations on the resilience and supportability of solutions.
Experience of working in Visual Studio and Azure DevOps.
Knowledge of Rest APIs, HTML 5, CSS, C#, MVC, JavaScript, and Microsoft SQL.
Understanding of the latest Azure offerings including API Manager, Azure Functions, Azure LogicApps and Azure Insights.
This role will offer a range of benefits, including:
Agile and flexible working
Civil Service Pension Scheme offering employer contributions of 26.6% to 30.3%
28 days annual leave, rising to 33 days
Generous leave entitlements for all your life needs
Health and wellbeing benefits and support
Weekly well-being hour to use as you choose
For more information, please visit our website.
Dec 08, 2022
Full time
Senior Application Development Specialist – Flood
Closing date: 29 January 2023
Location: Flexible
Salary: £47,408 - £52,359 (Grade 8)
Contract type : Permanent
Work pattern: You will need to work as part of a flexible shift pattern to cover service hours of 8am to 6pm. There are also requirements for weekend working when required to meet the business needs. Also, you will need to work on a time specific rota providing an ‘Out of Hours’ ICT Service to an agreed level.
Post numbers: 203403
Job Description
Working as part of the Flood Warning and Informing service, provide a high level of technical expertise in ICT development, delivering code to standards for internal and external systems, in conjunction with other team members and third party (technical partner) developers.
Will assist in setting the future direction for NRW and the National Flood Service approach to the agile development of in-house applications in line with our rolling 18-month technology roadmap.
The role will operate primarily at tactical and operational levels, with some strategic components relating to the need to constantly review and assess the future development needs of National Flood Service cloud-based services in supporting delivery of NRWs digital strategy
You will be able to demonstrate knowledge and experience of the following:
Degree or equivalent in a technical ICT discipline plus a proven track record of working in a development team.
Ability to deliver and manage agile Web development projects.
Experience of working within a Microsoft Azure and Office 365 environment.
Ability to troubleshoot and make recommendations on the resilience and supportability of solutions.
Experience of working in Visual Studio and Azure DevOps.
Knowledge of Rest APIs, HTML 5, CSS, C#, MVC, JavaScript, and Microsoft SQL.
Understanding of the latest Azure offerings including API Manager, Azure Functions, Azure LogicApps and Azure Insights.
This role will offer a range of benefits, including:
Agile and flexible working
Civil Service Pension Scheme offering employer contributions of 26.6% to 30.3%
28 days annual leave, rising to 33 days
Generous leave entitlements for all your life needs
Health and wellbeing benefits and support
Weekly well-being hour to use as you choose
For more information, please visit our website.
The opportunity University of the Arts London (UAL) is seeking a motivated and talented Communications Executive (Social Media and Content) to join our communications team. Reporting to the Communications Manager, you will play a crucial role in enhancing UAL's reputation and global impact through content creation and overseeing our social media channels. You will use your expertise in filming and editing to create video and audio for a range of social media platforms. Your experience of project management will enable you to plan this content, and evaluate success against agreed metrics, and share this information around the University, using it to inform future campaigns. The role is part of a small team, but you will work closely with social media leads in our six colleges. The post sits within the University's recently formed Social Purpose Group. The group brings together communications, the new Social Purpose Lab, fundraising and UAL's recently launched Storytelling Institute. Together, the group will enable UAL to change and shape the world for the better. The communications department is a collaborative, creative and inclusive team who understand the role of communications in championing the transformative power of creative education. We speak on behalf of the creative industries across all platforms and cultivate relationships with some of the country's leading experts and opinion formers. The communications team has a vital role to play. We want to bring high quality education to more students than ever before and give our students the education they need to flourish in a changing world. About you We are looking for a candidate who thrives on shaping narratives that captivate audiences across various social platforms - an individual with experience of curating compelling video and audio content tailored for diverse social media landscapes. Your understanding of the needs of different audiences sets you apart. You will have managed and monitored social media accounts but also collaborated with stakeholders, unearthing captivating stories waiting to be shared with the world. We are UAL University of the Arts London (UAL) offers an extensive range of courses in art, design, fashion, communication and performing arts. We are a collegiate University spread across London with six Colleges, four Institutes and five Research Centres. UAL also has two subsidiary companies, delivering specialist activities - UAL Short Courses Ltd, and UAL Arts Temps Ltd. We're made up of all types of people, coming together in London, the world's creative capital. We are designers, artists, performers, thinkers, researchers and makers. Our students, staff and graduates form a global network of creatives, entrepreneurs and leaders. Together, our ideas change the world. Because the world needs creativity. For further details and to apply please click the apply button. Closing date: 11 April 2024 at 23:55. If you have any queries about this role, please contact Twinkle Brahmbhatt, Senior Resourcing Adviser via email at . Our culture UAL is committed to creating diverse and inclusive environments for all staff and students to work and learn - a university where we can be ourselves and reach our full potential. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.
Mar 29, 2024
Full time
The opportunity University of the Arts London (UAL) is seeking a motivated and talented Communications Executive (Social Media and Content) to join our communications team. Reporting to the Communications Manager, you will play a crucial role in enhancing UAL's reputation and global impact through content creation and overseeing our social media channels. You will use your expertise in filming and editing to create video and audio for a range of social media platforms. Your experience of project management will enable you to plan this content, and evaluate success against agreed metrics, and share this information around the University, using it to inform future campaigns. The role is part of a small team, but you will work closely with social media leads in our six colleges. The post sits within the University's recently formed Social Purpose Group. The group brings together communications, the new Social Purpose Lab, fundraising and UAL's recently launched Storytelling Institute. Together, the group will enable UAL to change and shape the world for the better. The communications department is a collaborative, creative and inclusive team who understand the role of communications in championing the transformative power of creative education. We speak on behalf of the creative industries across all platforms and cultivate relationships with some of the country's leading experts and opinion formers. The communications team has a vital role to play. We want to bring high quality education to more students than ever before and give our students the education they need to flourish in a changing world. About you We are looking for a candidate who thrives on shaping narratives that captivate audiences across various social platforms - an individual with experience of curating compelling video and audio content tailored for diverse social media landscapes. Your understanding of the needs of different audiences sets you apart. You will have managed and monitored social media accounts but also collaborated with stakeholders, unearthing captivating stories waiting to be shared with the world. We are UAL University of the Arts London (UAL) offers an extensive range of courses in art, design, fashion, communication and performing arts. We are a collegiate University spread across London with six Colleges, four Institutes and five Research Centres. UAL also has two subsidiary companies, delivering specialist activities - UAL Short Courses Ltd, and UAL Arts Temps Ltd. We're made up of all types of people, coming together in London, the world's creative capital. We are designers, artists, performers, thinkers, researchers and makers. Our students, staff and graduates form a global network of creatives, entrepreneurs and leaders. Together, our ideas change the world. Because the world needs creativity. For further details and to apply please click the apply button. Closing date: 11 April 2024 at 23:55. If you have any queries about this role, please contact Twinkle Brahmbhatt, Senior Resourcing Adviser via email at . Our culture UAL is committed to creating diverse and inclusive environments for all staff and students to work and learn - a university where we can be ourselves and reach our full potential. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.
The opportunity This is an exciting opportunity for an experienced researcher to manage the research and insights function within the Department of Student Marketing, Recruitment and Admissions. The Market Research and Insights Manager plays a key role in ensuring that all departmental initiatives are grounded in strong evidence and market intelligence. You will shape the department's research approach, managing a diverse portfolio of qualitative and quantitative research programmes from start to finish. This will involve delivering tracker studies and bespoke research on a range of topics, including our applicants' experience, decision-making process, support needs, and content preferences. You will also identify market opportunities and trends by analysing data, reports, and intelligence from internal and external sources. Your work will inform our strategies for student marketing, recruitment and admissions in the UK and internationally. Clearly conveying research results and insights to a range of stakeholders will be key, allowing you to maximise the impact of your research within the department and beyond. Working collaboratively across the department, UAL Colleges and other business units, you will play a key role in achieving a first-class student experience from enquiry through to enrolment. About you You will be educated to degree level or above, with substantial experience working in a market research or analytical role. You will have practical experience of leading market research and customer insights projects to inform strategic decision making, with areas of specialism in quantitative surveying, qualitative interviews, focus groups and secondary / desk research. You will work to maintain a high standard of research and ensure research best practice. The role requires a candidate with proven experience in all aspects of qualitative and quantitative research design and delivery, including sampling, questionnaire / discussion guide design, fieldwork management, and reporting. Experience managing external suppliers is desirable. You will demonstrate advanced working knowledge of software and systems used to support data analysis for market research, such as SPSS, Q, or Microsoft Excel. You will be capable of analysing, interpreting and reporting complex datasets and combining data from different sources. You will be experienced with reporting tools such as PowerPoint and dashboards. Developing clear reports is key to the role, and you will have the ability to communicate insights effectively to stakeholders. The role also demands exceptional interpersonal and communication skills, with experience of collaboration and building effective internal working relationships across different levels of seniority and functions. You will have a proven ability to work independently without direct supervision and be able to demonstrate initiative and creativity to resolve problems. We are UAL University of the Arts London (UAL) offers an extensive range of courses in art, design, fashion, communication and performing arts. We are a collegiate University spread across London with six Colleges, four Institutes and five Research Centres. For further details and to apply please click the apply button. Closing date: 19 th April 2024 at 23:55. If you have any queries you may get in contact on . Our culture We welcome applicants from all backgrounds including those who may feel underrepresented in the workforce due to their socioeconomic circumstances such as those from Black, Asian and Minority Ethnic (B.A.M.E.) backgrounds. We aim to be a university where everyone can be themselves and are supported to reach their full potential.
Mar 29, 2024
Full time
The opportunity This is an exciting opportunity for an experienced researcher to manage the research and insights function within the Department of Student Marketing, Recruitment and Admissions. The Market Research and Insights Manager plays a key role in ensuring that all departmental initiatives are grounded in strong evidence and market intelligence. You will shape the department's research approach, managing a diverse portfolio of qualitative and quantitative research programmes from start to finish. This will involve delivering tracker studies and bespoke research on a range of topics, including our applicants' experience, decision-making process, support needs, and content preferences. You will also identify market opportunities and trends by analysing data, reports, and intelligence from internal and external sources. Your work will inform our strategies for student marketing, recruitment and admissions in the UK and internationally. Clearly conveying research results and insights to a range of stakeholders will be key, allowing you to maximise the impact of your research within the department and beyond. Working collaboratively across the department, UAL Colleges and other business units, you will play a key role in achieving a first-class student experience from enquiry through to enrolment. About you You will be educated to degree level or above, with substantial experience working in a market research or analytical role. You will have practical experience of leading market research and customer insights projects to inform strategic decision making, with areas of specialism in quantitative surveying, qualitative interviews, focus groups and secondary / desk research. You will work to maintain a high standard of research and ensure research best practice. The role requires a candidate with proven experience in all aspects of qualitative and quantitative research design and delivery, including sampling, questionnaire / discussion guide design, fieldwork management, and reporting. Experience managing external suppliers is desirable. You will demonstrate advanced working knowledge of software and systems used to support data analysis for market research, such as SPSS, Q, or Microsoft Excel. You will be capable of analysing, interpreting and reporting complex datasets and combining data from different sources. You will be experienced with reporting tools such as PowerPoint and dashboards. Developing clear reports is key to the role, and you will have the ability to communicate insights effectively to stakeholders. The role also demands exceptional interpersonal and communication skills, with experience of collaboration and building effective internal working relationships across different levels of seniority and functions. You will have a proven ability to work independently without direct supervision and be able to demonstrate initiative and creativity to resolve problems. We are UAL University of the Arts London (UAL) offers an extensive range of courses in art, design, fashion, communication and performing arts. We are a collegiate University spread across London with six Colleges, four Institutes and five Research Centres. For further details and to apply please click the apply button. Closing date: 19 th April 2024 at 23:55. If you have any queries you may get in contact on . Our culture We welcome applicants from all backgrounds including those who may feel underrepresented in the workforce due to their socioeconomic circumstances such as those from Black, Asian and Minority Ethnic (B.A.M.E.) backgrounds. We aim to be a university where everyone can be themselves and are supported to reach their full potential.
Profectus Recruitment
Northampton, Northamptonshire
Are you passionate about technology and looking for a rewarding career? Profectus are seeking a talented individual to join their client's team as their new Senior Technical Support Engineer They are known for delivering top-quality services nationwide, blending technical expertise with effective communication. Responsibilities :Provide proactive service and efficient client resolutions, including disaster recovery solutions.Deliver technical support via phone, remote access, and on-site visits.Assist in hardware and software deployment projects, occasionally traveling across regions. Requirements: Minimum 5 years of IT support experience, preferably in a diverse client environment.Proficiency in Microsoft technologies, networking, backup solutions, and relevant systems.Extensive knowledge of Active Directory, Azure AD, MFA, Endpoint Manager, and similar platforms.Experience with Hyper-V/VMware and familiarity with Linux system administration.Strong understanding of networking protocols (TCP/IP, DNS, DHCP) and firewalls.Familiarity with ITIL operations and a valid driving license. Desired Skills: Experience with products such as Cisco, Meraki, Veeam, Aruba, Draytek, HP, etc.Be part of a dynamic growing team where your skills are valued. Apply now and embark on an exciting journey!
Mar 29, 2024
Full time
Are you passionate about technology and looking for a rewarding career? Profectus are seeking a talented individual to join their client's team as their new Senior Technical Support Engineer They are known for delivering top-quality services nationwide, blending technical expertise with effective communication. Responsibilities :Provide proactive service and efficient client resolutions, including disaster recovery solutions.Deliver technical support via phone, remote access, and on-site visits.Assist in hardware and software deployment projects, occasionally traveling across regions. Requirements: Minimum 5 years of IT support experience, preferably in a diverse client environment.Proficiency in Microsoft technologies, networking, backup solutions, and relevant systems.Extensive knowledge of Active Directory, Azure AD, MFA, Endpoint Manager, and similar platforms.Experience with Hyper-V/VMware and familiarity with Linux system administration.Strong understanding of networking protocols (TCP/IP, DNS, DHCP) and firewalls.Familiarity with ITIL operations and a valid driving license. Desired Skills: Experience with products such as Cisco, Meraki, Veeam, Aruba, Draytek, HP, etc.Be part of a dynamic growing team where your skills are valued. Apply now and embark on an exciting journey!
AEJ Consulting Ltd
Letchworth Garden City, Hertfordshire
My client is a growing technology organisation which focuses on providing innovative software solutions to streamline complexities, automate repetitive tasks, and enhances productivity. They are seeking an experience IT manager who specialize in Microsoft and third party systems to oversee the management of their IT systems. You will also be leading a team of IT professionals, managing vendor relationships, as well as ensuring the efficient and secure operation of their technology infrastructure. Responsibilities: Microsoft Systems Administration: Overseeing the administration of Microsoft technologies, such as Windows Server, Active Directory, Exchange Server, SQL Server and Sharepoint, ensuring the stability, security and performance of these systems through proactive monitoring, maintenance and troubleshooting. Third Party System Administration: Managing the administration of third-party applications and systems, which are critical to their business operations (e.g. ERP and CRM systems, collaboration tools, cybersecurity solutions etc.). You will also be collaborating with vendors and internal stakeholders to ensure system configuration is fully optimized as much as possible, as well as resolving issues and implementing upgrades. Vendor Management: Developing and maintaining strong relationships with technology vendors and service providers. You will also be negotiating contracts, SLA's, as well as pricing, to ensure cost-effective solutions that meet their needs, and monitoring vendor performance, resolving disputes, as well as driving continuous improvement throughout service delivery. Team leadership: Leading and mentoring a team of IT professionals, including system administrators, network engineers and support staff. You will also be providing guidance, training and professional development opportunities to enhance team capabilities, as well as creating a culture of collaboration and accountability. Strategic planning: Working closely with senior management in developing IT strategies, roadmaps and budgets that are aligned to business objectives, alongside identifying opportunities to leverage technology for competitive advantage, improving operational efficiency, as well as mitigating cybersecurity risks. Security and Compliance: Implementing and enforcing IT security policies, procedures, and controls to protect data and systems from cyber threats and regulatory compliance requirements. Also staying updated on industry best practices and emerging threats to keep enhancing security posture. Project management: Overseeing IT projects from inception to completion, ensuring they are delivered on time, within budget, as well as according to specifications. Also coordinating resources, managing risks, and communicate progress/updates to stakeholders, to thoroughly ensure successful project outcomes. Technical support: Being a point of escalation for complex technical issues, as well as providing hands-on-support whenever needed. Collaborating extensively with the IT support team to ensure timely resolution of user requests and incidents, whilst also maintaining high levels of customer satisfaction. Qualifications and experience At least five years of proven experience in IT management roles, with a primary focus on Microsoft systems administration, third party application support and administration, alongside vendor management. Be very technically proficient in Microsoft technologies, such as Windows Server, Active Directory, Exchange Server, SQL Server, and SharePoint. Have experience managing third party applications, such as ERP and CRM systems, alongside cybersecurity solutions. Demonstrated success in negotiating vendor contracts, managing vendor relationships, as well as optimizing vendor performance. Possessing excellent leadership and team building skills, having the ability to motivate and develop high performing teams. Have a solid understanding of IT security principles, complains requirements, and risk management practices. Have project management experience, including planning, execution and stakeholder communication. Be an excellent communicator, both written and verbal, having the ability to convey technical concepts to non-technical stakeholders as effectively as possible. Possess relevant certifications, such as Azure Administration Associate, Azure Solutions Architect, or ITIL certifications (desirable but not essential). Have a bachelor's degree in information technology (IT), Computer Science, or similar field.
Mar 29, 2024
Full time
My client is a growing technology organisation which focuses on providing innovative software solutions to streamline complexities, automate repetitive tasks, and enhances productivity. They are seeking an experience IT manager who specialize in Microsoft and third party systems to oversee the management of their IT systems. You will also be leading a team of IT professionals, managing vendor relationships, as well as ensuring the efficient and secure operation of their technology infrastructure. Responsibilities: Microsoft Systems Administration: Overseeing the administration of Microsoft technologies, such as Windows Server, Active Directory, Exchange Server, SQL Server and Sharepoint, ensuring the stability, security and performance of these systems through proactive monitoring, maintenance and troubleshooting. Third Party System Administration: Managing the administration of third-party applications and systems, which are critical to their business operations (e.g. ERP and CRM systems, collaboration tools, cybersecurity solutions etc.). You will also be collaborating with vendors and internal stakeholders to ensure system configuration is fully optimized as much as possible, as well as resolving issues and implementing upgrades. Vendor Management: Developing and maintaining strong relationships with technology vendors and service providers. You will also be negotiating contracts, SLA's, as well as pricing, to ensure cost-effective solutions that meet their needs, and monitoring vendor performance, resolving disputes, as well as driving continuous improvement throughout service delivery. Team leadership: Leading and mentoring a team of IT professionals, including system administrators, network engineers and support staff. You will also be providing guidance, training and professional development opportunities to enhance team capabilities, as well as creating a culture of collaboration and accountability. Strategic planning: Working closely with senior management in developing IT strategies, roadmaps and budgets that are aligned to business objectives, alongside identifying opportunities to leverage technology for competitive advantage, improving operational efficiency, as well as mitigating cybersecurity risks. Security and Compliance: Implementing and enforcing IT security policies, procedures, and controls to protect data and systems from cyber threats and regulatory compliance requirements. Also staying updated on industry best practices and emerging threats to keep enhancing security posture. Project management: Overseeing IT projects from inception to completion, ensuring they are delivered on time, within budget, as well as according to specifications. Also coordinating resources, managing risks, and communicate progress/updates to stakeholders, to thoroughly ensure successful project outcomes. Technical support: Being a point of escalation for complex technical issues, as well as providing hands-on-support whenever needed. Collaborating extensively with the IT support team to ensure timely resolution of user requests and incidents, whilst also maintaining high levels of customer satisfaction. Qualifications and experience At least five years of proven experience in IT management roles, with a primary focus on Microsoft systems administration, third party application support and administration, alongside vendor management. Be very technically proficient in Microsoft technologies, such as Windows Server, Active Directory, Exchange Server, SQL Server, and SharePoint. Have experience managing third party applications, such as ERP and CRM systems, alongside cybersecurity solutions. Demonstrated success in negotiating vendor contracts, managing vendor relationships, as well as optimizing vendor performance. Possessing excellent leadership and team building skills, having the ability to motivate and develop high performing teams. Have a solid understanding of IT security principles, complains requirements, and risk management practices. Have project management experience, including planning, execution and stakeholder communication. Be an excellent communicator, both written and verbal, having the ability to convey technical concepts to non-technical stakeholders as effectively as possible. Possess relevant certifications, such as Azure Administration Associate, Azure Solutions Architect, or ITIL certifications (desirable but not essential). Have a bachelor's degree in information technology (IT), Computer Science, or similar field.
Our data services span a range of clients with different UK pension administration systems and our solutions are either delivered within the team, across several areas of the WTW business or in partnership with specialist external suppliers.We have an increasing demand for individuals who understand the legacy Defined Benefit pension environment and the way that member data is held and processed by pension administrators. We have a need for individuals with technical expertise to help develop and implement technical solutions for a wide range of clients. The candidate will be client facing and will work closely with the Data Solutions management and technical leads. They will be responsible for delivering quality Data Solutions services for our clients and will play a leading role in a range of technical projects, taking responsibility for successful delivery and implementation of the work. The Role Take on the responsibilities of a client facing project lead as required, working directly with our customers to understand business requirements and the data solutions required to meet these objectives. Deliver advice and a range of deliverables to Pension Managers, Trustee boards and other key client contacts; liaising across a variety of seniority levels with both internal and external stakeholders Engage collaboratively with the Data Solutions leads and team members to deliver quality services for clients. Prepare detailed action plans and strategies that meet the client's key requirements Help improve processes and deliverables for existing Data Solutions service lines Have regular and effective contact with administrators of all levels, suppliers, third party organisations and clients We would expect the candidate to be effective crossing over from client consulting to business development as needed and show aptitude and keenness to further develop their commercial skills. Plus to be able to give close attention to the financial areas of our business by virtue of clear scoping, management of time and budgets and adherence to approved billing practices. From a business perspective you will work with Data Solutions management to promote best practices and new ideas within the data solutions team on a written or verbal basis. In this role you will address client needs with a sharp business focus that helps maintain profitability and quality throughout the project life cycle and be self-motivated to meet hard deadlines on multiple client projects within a fast moving environment working closely with our dedicated project managers. What can we offer you? The opportunity to develop a broad range of skills, working in a fast-growing business alongside a diverse, dynamic and collaborative team. In return you will be rewarded with a competitive salary and a comprehensive benefits package including; a pension scheme, life insurance, medical insurance, eye care vouchers and flexible benefits including critical illness cover, dental cover and many other options. Please note that while the successful candidate can select any of our main GB locations as their office base, WTW offers flexible working opportunities and part-time working. At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a "hybrid" style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and "hybrid" is not a one-size-fits-all solution. The Requirements An ability to tailor delivery of complex or technical materials to the audience; ensuring that key issues are presented in a clear, concise and confident manner A proven track record in developing and managing several opportunities and projects simultaneously A demonstrable focus on client satisfaction, balanced with business needs Comfortable taking a proactive role to ensure client satisfaction through project work and willingness to grow new and existing client relationships Experience in leading and presenting at client meetings Experience in owning key financial areas of projects including pricing, scoping and billing Advanced knowledge of UK Pension Scheme provisions and legislation Knowledge of the role of the pensions administrator and the common UK administration systems A good working knowledge of data auditing, cleansing and GMP reconciliations preferable. A good understanding of manual benefit calculations and processes A firm commitment to delivering high quality service. Inquisitive, self-starter attitude and ability to work with ambiguity Excellent Microsoft Office skills, particularly Excel and PowerPoint At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.
Mar 29, 2024
Full time
Our data services span a range of clients with different UK pension administration systems and our solutions are either delivered within the team, across several areas of the WTW business or in partnership with specialist external suppliers.We have an increasing demand for individuals who understand the legacy Defined Benefit pension environment and the way that member data is held and processed by pension administrators. We have a need for individuals with technical expertise to help develop and implement technical solutions for a wide range of clients. The candidate will be client facing and will work closely with the Data Solutions management and technical leads. They will be responsible for delivering quality Data Solutions services for our clients and will play a leading role in a range of technical projects, taking responsibility for successful delivery and implementation of the work. The Role Take on the responsibilities of a client facing project lead as required, working directly with our customers to understand business requirements and the data solutions required to meet these objectives. Deliver advice and a range of deliverables to Pension Managers, Trustee boards and other key client contacts; liaising across a variety of seniority levels with both internal and external stakeholders Engage collaboratively with the Data Solutions leads and team members to deliver quality services for clients. Prepare detailed action plans and strategies that meet the client's key requirements Help improve processes and deliverables for existing Data Solutions service lines Have regular and effective contact with administrators of all levels, suppliers, third party organisations and clients We would expect the candidate to be effective crossing over from client consulting to business development as needed and show aptitude and keenness to further develop their commercial skills. Plus to be able to give close attention to the financial areas of our business by virtue of clear scoping, management of time and budgets and adherence to approved billing practices. From a business perspective you will work with Data Solutions management to promote best practices and new ideas within the data solutions team on a written or verbal basis. In this role you will address client needs with a sharp business focus that helps maintain profitability and quality throughout the project life cycle and be self-motivated to meet hard deadlines on multiple client projects within a fast moving environment working closely with our dedicated project managers. What can we offer you? The opportunity to develop a broad range of skills, working in a fast-growing business alongside a diverse, dynamic and collaborative team. In return you will be rewarded with a competitive salary and a comprehensive benefits package including; a pension scheme, life insurance, medical insurance, eye care vouchers and flexible benefits including critical illness cover, dental cover and many other options. Please note that while the successful candidate can select any of our main GB locations as their office base, WTW offers flexible working opportunities and part-time working. At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a "hybrid" style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and "hybrid" is not a one-size-fits-all solution. The Requirements An ability to tailor delivery of complex or technical materials to the audience; ensuring that key issues are presented in a clear, concise and confident manner A proven track record in developing and managing several opportunities and projects simultaneously A demonstrable focus on client satisfaction, balanced with business needs Comfortable taking a proactive role to ensure client satisfaction through project work and willingness to grow new and existing client relationships Experience in leading and presenting at client meetings Experience in owning key financial areas of projects including pricing, scoping and billing Advanced knowledge of UK Pension Scheme provisions and legislation Knowledge of the role of the pensions administrator and the common UK administration systems A good working knowledge of data auditing, cleansing and GMP reconciliations preferable. A good understanding of manual benefit calculations and processes A firm commitment to delivering high quality service. Inquisitive, self-starter attitude and ability to work with ambiguity Excellent Microsoft Office skills, particularly Excel and PowerPoint At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.
Overview This role will be fundamental in supporting Reed Business School to develop the way our accountancy programmes are designed and delivered. Your primary responsibility will be to conduct a comprehensive review of our accountancy portfolio, analyse the competitive landscape and formulate strategic recommendations that will enable us to provide a high- quality offering of accountancy products including digital and blended learning delivery methods. Your insights and recommendations will inform the design, development, and execution of RBS' new commercial proposition, and underpin our plans to grow market share. Key Responsibilities Review current commercial proposition including delivery methods, pricing and resource requirements and assess learner and employer preferences. Market research on current and emerging trends amongst training providers. Evaluate the suitability and effectiveness of various learning delivery methods, including instructor-led training (ILT), e-learning, virtual classrooms, and blended learning approaches. Develop data-driven recommendations. Conduct return on investment (ROI) analysis to assess the cost-benefit ratio of different delivery methods. Present all findings to senior management and key stakeholders in a clear, compelling manner. Collaborate with cross-functional teams to implement recommended delivery methods effectively. Monitor the performance and effectiveness of chosen delivery methods through ongoing data analysis. Skills and Qualifications Experience of delivering accountancy programmes or qualifications. Ability to gather and interpret data from multiple sources. Exceptional communication and presentation skills, with the ability to convert complex information into actionable insights. Project management experience. Demonstrated ability to collaborate effectively with cross-functional teams. Familiarity with a wide range of learning delivery methods and technologies, including e-learning platforms, SCORM, learning management systems (LMS), and virtual classroom software. Benefits Flexible working as standard (including remote working options and flexible working hours) 25 days annual leave plus bank holidays Flexible holiday scheme Paid time off to move home Contributory pension scheme Enhanced family leave benefits Insurance benefits including life assurance Discount scheme including gyms and popular retailers Range of wellbeing and mental health support avenues These are just some great benefits we offer everyone working at Reed Business School! Proud winners of: Recruitment Agency - Glassdoor Best Places To Work 2020 The JobCrowd Top Companies for Graduates to Work For 2021 The JobCrowd Top Companies for Apprentices to Work For 2021 Feel what it's like to truly belong All job offers are subject to satisfactory references and compliance with vetting requirements applicable to the job role. Reed is an equal opportunities employer. We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender identity, marital or civil partnership status, pregnancy or maternity. We are a Mindful Employer, proud signatories of the Business in the Community Race at Work Charter and the Armed Forces Covenant. We offer a guaranteed interview scheme for disabled applicants and ex-services personnel, reservists and cadets, who meet the minimum criteria. IND2
Mar 29, 2024
Full time
Overview This role will be fundamental in supporting Reed Business School to develop the way our accountancy programmes are designed and delivered. Your primary responsibility will be to conduct a comprehensive review of our accountancy portfolio, analyse the competitive landscape and formulate strategic recommendations that will enable us to provide a high- quality offering of accountancy products including digital and blended learning delivery methods. Your insights and recommendations will inform the design, development, and execution of RBS' new commercial proposition, and underpin our plans to grow market share. Key Responsibilities Review current commercial proposition including delivery methods, pricing and resource requirements and assess learner and employer preferences. Market research on current and emerging trends amongst training providers. Evaluate the suitability and effectiveness of various learning delivery methods, including instructor-led training (ILT), e-learning, virtual classrooms, and blended learning approaches. Develop data-driven recommendations. Conduct return on investment (ROI) analysis to assess the cost-benefit ratio of different delivery methods. Present all findings to senior management and key stakeholders in a clear, compelling manner. Collaborate with cross-functional teams to implement recommended delivery methods effectively. Monitor the performance and effectiveness of chosen delivery methods through ongoing data analysis. Skills and Qualifications Experience of delivering accountancy programmes or qualifications. Ability to gather and interpret data from multiple sources. Exceptional communication and presentation skills, with the ability to convert complex information into actionable insights. Project management experience. Demonstrated ability to collaborate effectively with cross-functional teams. Familiarity with a wide range of learning delivery methods and technologies, including e-learning platforms, SCORM, learning management systems (LMS), and virtual classroom software. Benefits Flexible working as standard (including remote working options and flexible working hours) 25 days annual leave plus bank holidays Flexible holiday scheme Paid time off to move home Contributory pension scheme Enhanced family leave benefits Insurance benefits including life assurance Discount scheme including gyms and popular retailers Range of wellbeing and mental health support avenues These are just some great benefits we offer everyone working at Reed Business School! Proud winners of: Recruitment Agency - Glassdoor Best Places To Work 2020 The JobCrowd Top Companies for Graduates to Work For 2021 The JobCrowd Top Companies for Apprentices to Work For 2021 Feel what it's like to truly belong All job offers are subject to satisfactory references and compliance with vetting requirements applicable to the job role. Reed is an equal opportunities employer. We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender identity, marital or civil partnership status, pregnancy or maternity. We are a Mindful Employer, proud signatories of the Business in the Community Race at Work Charter and the Armed Forces Covenant. We offer a guaranteed interview scheme for disabled applicants and ex-services personnel, reservists and cadets, who meet the minimum criteria. IND2
Job Title: E-Rostering and Data Analytics Manager Day Rate: £280-£290 Per day Hours: Monday-Friday, 37.5 hours Summary of Key Responsibilities: Collaborate with the Workforce Information Manager to enhance interoperability among workforce systems, leveraging data to improve efficiencies and reporting functionalities. Support the Head of Workforce Information Systems and Temporary Staffing in meeting national obligations for e-Rostering and e-Job planning. Lead the integration of workforce systems and data to streamline reporting processes and develop data intelligence dashboards for informed decision-making. Ensure the provision of high-quality rostering services, meeting both local and national key performance indicators. Evaluate compliance with National Levels of Attainment and provide timely reporting as required. Foster collaborative relationships with senior management teams, ward/team managers, and key stakeholders to optimize roster management. Manage roster projects using robust project methodology, prioritizing resources to achieve organizational objectives. Provide expert leadership in roster management, promoting best practices across the organization. Requirements: Proven experience in workforce management, rostering, and data analytics. Strong project management skills with the ability to drive initiatives to successful completion. Excellent communication and stakeholder engagement abilities. In-depth knowledge of rostering systems and workforce planning principles. Demonstrated proficiency in data analysis and reporting. Leadership qualities with a commitment to fostering a collaborative work environment. How to Apply: If you are ready to take on this exciting opportunity and make a difference in healthcare delivery, please submit your CV and a cover letter outlining your suitability for the role to Matt Clarke at Eden Brown. Email: Eden Brown is hiring for the above role. Join us in shaping the future of healthcare through innovative workforce solutions Eden Brown Synergy is an equal opportunities employer. Eden Brown Limited is a limited company registered in England and Wales with registered number . Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.
Mar 29, 2024
Full time
Job Title: E-Rostering and Data Analytics Manager Day Rate: £280-£290 Per day Hours: Monday-Friday, 37.5 hours Summary of Key Responsibilities: Collaborate with the Workforce Information Manager to enhance interoperability among workforce systems, leveraging data to improve efficiencies and reporting functionalities. Support the Head of Workforce Information Systems and Temporary Staffing in meeting national obligations for e-Rostering and e-Job planning. Lead the integration of workforce systems and data to streamline reporting processes and develop data intelligence dashboards for informed decision-making. Ensure the provision of high-quality rostering services, meeting both local and national key performance indicators. Evaluate compliance with National Levels of Attainment and provide timely reporting as required. Foster collaborative relationships with senior management teams, ward/team managers, and key stakeholders to optimize roster management. Manage roster projects using robust project methodology, prioritizing resources to achieve organizational objectives. Provide expert leadership in roster management, promoting best practices across the organization. Requirements: Proven experience in workforce management, rostering, and data analytics. Strong project management skills with the ability to drive initiatives to successful completion. Excellent communication and stakeholder engagement abilities. In-depth knowledge of rostering systems and workforce planning principles. Demonstrated proficiency in data analysis and reporting. Leadership qualities with a commitment to fostering a collaborative work environment. How to Apply: If you are ready to take on this exciting opportunity and make a difference in healthcare delivery, please submit your CV and a cover letter outlining your suitability for the role to Matt Clarke at Eden Brown. Email: Eden Brown is hiring for the above role. Join us in shaping the future of healthcare through innovative workforce solutions Eden Brown Synergy is an equal opportunities employer. Eden Brown Limited is a limited company registered in England and Wales with registered number . Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.
Position: Junior Service Desk Analyst Reporting to: IT Service Desk Manager Role Overview Our Junior Service Desk Analyst will be working within a dynamic Service Delivery Team, to deliver 1st and 2nd line support to our varied portfolio of clients comprising of property, retail, financial services, and healthcare sectors. The role encompasses providing our clients with quality face-to-face and remote IT support, as well as assisting our clients with on-boarding activities, using a broad range of systems and purpose-built toolsets. The successful Junior Service Desk Analyst will have the opportunity to further develop their career managing projects such as hardware refreshes and proactive renewals as well as exposure to working alongside senior Project Engineers on project delivery. Passionate about Technology and Customer Service, our Junior Service Desk Analyst will be responsible for taking ownership of and troubleshooting incidents, predicting possible wider issues, building relationships with key stakeholders and working with and escalating to other members of the team. Our Junior Service Desk Analyst would benefit from at least 1 year working at an MSP or in-house IT department and will have a good understanding of core IT concepts, preferably working towards appropriate qualifications such as A+, Network+, and Microsoft certifications. Understanding core infrastructure such as routers, firewalls, switches, WAPs, TCP/IP, DNS DHCP is essential, and awareness of the cyber security landscape is an advantage. We are looking for a team member who wants to commit to learning and delivering an exceptional experience to our client base. Strong communication skills both written and verbal are essential for this role. Key Responsibilities: Dealing with 1st line assigned tickets, providing support over multiple channels Responding efficiently to support requests over a variety of channels (e-mail, phone and ticketing system) Troubleshooting, fixing and escalating incidents as required, ensuring they are resolved within customer service level agreements or against key performance indicators Accurately classifying, logging, and keeping tickets up to date using our internal ticketing tool Providing an excellent customer experience at all times Conducting personal queue and ticket triage, escalating as and when required using internal processes Liaising with partners and third-party vendors to resolve customer issues Attending client sites to support current customer base with a varied range of technologies including desktop support, email issues, connectivity requirements, printers and 3rd party applications Conducting onsite work as and when required (such as onsite support, project support/assistance, system deployment etc.) Knowledge, Skills & Experience Required: Essential Some experience of Active Directory, Group Policy, Office 365, SharePoint, backup solutions, antivirus software, and networking Familiar in Office 365 Administration, creating groups, distribution lists, setting forward rules, viewing and checking SharePoint permissions and basic troubleshooting, for example running mail trace or performing security checks such as last sign in or checking for suspicious activity. Confident in troubleshooting basic Windows OS/MAC OSX issues, checking for Windows updates and understanding how these are delivered (, GPO, 3rd party tools), performing system restores and using vendor diagnostic tools and you will be experienced with replacing hardware components (SSD, RAM etc) while being considerate to data backup and the impact to the user. Understanding of security products and the cyber threat landscape; Ability to think ahead and anticipate problems, issues and solutions and work under pressure to meet deadlines Excellent verbal and written communication is essential as well as the ability to communicate with clients to determine their needs and explain complex issues to differing skill levels Desirable Being able to demonstrate a commitment to learning new technologies either by ongoing certifications or personal interest projects Person Specification: Excellent verbal and written communication is essential as well as the ability to communicate with clients to determine their needs and explain complex issues to differing skill levels Excellent time management and organisational skills and the ability to work autonomously is essential The requires you to work shift pattern between 8am-6pm.
Mar 29, 2024
Full time
Position: Junior Service Desk Analyst Reporting to: IT Service Desk Manager Role Overview Our Junior Service Desk Analyst will be working within a dynamic Service Delivery Team, to deliver 1st and 2nd line support to our varied portfolio of clients comprising of property, retail, financial services, and healthcare sectors. The role encompasses providing our clients with quality face-to-face and remote IT support, as well as assisting our clients with on-boarding activities, using a broad range of systems and purpose-built toolsets. The successful Junior Service Desk Analyst will have the opportunity to further develop their career managing projects such as hardware refreshes and proactive renewals as well as exposure to working alongside senior Project Engineers on project delivery. Passionate about Technology and Customer Service, our Junior Service Desk Analyst will be responsible for taking ownership of and troubleshooting incidents, predicting possible wider issues, building relationships with key stakeholders and working with and escalating to other members of the team. Our Junior Service Desk Analyst would benefit from at least 1 year working at an MSP or in-house IT department and will have a good understanding of core IT concepts, preferably working towards appropriate qualifications such as A+, Network+, and Microsoft certifications. Understanding core infrastructure such as routers, firewalls, switches, WAPs, TCP/IP, DNS DHCP is essential, and awareness of the cyber security landscape is an advantage. We are looking for a team member who wants to commit to learning and delivering an exceptional experience to our client base. Strong communication skills both written and verbal are essential for this role. Key Responsibilities: Dealing with 1st line assigned tickets, providing support over multiple channels Responding efficiently to support requests over a variety of channels (e-mail, phone and ticketing system) Troubleshooting, fixing and escalating incidents as required, ensuring they are resolved within customer service level agreements or against key performance indicators Accurately classifying, logging, and keeping tickets up to date using our internal ticketing tool Providing an excellent customer experience at all times Conducting personal queue and ticket triage, escalating as and when required using internal processes Liaising with partners and third-party vendors to resolve customer issues Attending client sites to support current customer base with a varied range of technologies including desktop support, email issues, connectivity requirements, printers and 3rd party applications Conducting onsite work as and when required (such as onsite support, project support/assistance, system deployment etc.) Knowledge, Skills & Experience Required: Essential Some experience of Active Directory, Group Policy, Office 365, SharePoint, backup solutions, antivirus software, and networking Familiar in Office 365 Administration, creating groups, distribution lists, setting forward rules, viewing and checking SharePoint permissions and basic troubleshooting, for example running mail trace or performing security checks such as last sign in or checking for suspicious activity. Confident in troubleshooting basic Windows OS/MAC OSX issues, checking for Windows updates and understanding how these are delivered (, GPO, 3rd party tools), performing system restores and using vendor diagnostic tools and you will be experienced with replacing hardware components (SSD, RAM etc) while being considerate to data backup and the impact to the user. Understanding of security products and the cyber threat landscape; Ability to think ahead and anticipate problems, issues and solutions and work under pressure to meet deadlines Excellent verbal and written communication is essential as well as the ability to communicate with clients to determine their needs and explain complex issues to differing skill levels Desirable Being able to demonstrate a commitment to learning new technologies either by ongoing certifications or personal interest projects Person Specification: Excellent verbal and written communication is essential as well as the ability to communicate with clients to determine their needs and explain complex issues to differing skill levels Excellent time management and organisational skills and the ability to work autonomously is essential The requires you to work shift pattern between 8am-6pm.
A market leading Global Reinsurance company is currently recruiting for a Senior Data Manager to lead the development and implementation of the business data strategy globally.This is a high profile, strategic Data Management and Data Governance role which will require travel to the various global offices to include - Australia, South Africa, North America, Asia, India etc. The Role:The Data Manager will lead the development and implementation of the business data strategy.You will utilise your expertise in data management, planning, communication and analysis to deliver the business transformations vital to the future operating model.Incorporating your knowledge of data techniques, models, governance and solutions, you will be wholly committed to the discovery and development of innovative solutions in an ever-changing business landscape.You will collaborate with business representatives, project managers, end-users, technical teams, business architects and other subject matter experts across the business on key data-driven business change projects to maximise the value generated from our activities, align with our business objectives, develop our data culture and maturity, and leverage the power of data as a core asset for the organisation.You will develop a deep understanding of reinsurance processes that rely on effective data management and governance.You will play a critical role in shaping the Group's data-driven future across Business Development, Underwriting, Claims, Risk, Operations, Valuation and Finance functions.This is an exciting, challenging and highly varied role requiring a candidate with excellent influencing and strategic skills, combined with a focus on operational excellence.You will have the ability to think outside the box and develop sustainable relationships with key stakeholders at all levels of the organisation across the globe.Technical Skills: A proven track record of developing and implementing practical data strategy in complex organisations, incorporating culture, governance, processes, and solutions. Experience of leading successful project or change delivery in a large organisation Experience of working with both agile and waterfall delivery methods is desirable Experience with collecting, organising, and analysing large data sets Knowledge of relevant data governance, data model structures, technologies, programming languages, data visualisation, and reporting systems Preferred skills and qualifications: Bachelor's degree (or equivalent) in a data-related subject Knowledge of insurance or reinsurance business an advantage Knowledge of working in a global, multi-disciplinary role
Mar 29, 2024
Full time
A market leading Global Reinsurance company is currently recruiting for a Senior Data Manager to lead the development and implementation of the business data strategy globally.This is a high profile, strategic Data Management and Data Governance role which will require travel to the various global offices to include - Australia, South Africa, North America, Asia, India etc. The Role:The Data Manager will lead the development and implementation of the business data strategy.You will utilise your expertise in data management, planning, communication and analysis to deliver the business transformations vital to the future operating model.Incorporating your knowledge of data techniques, models, governance and solutions, you will be wholly committed to the discovery and development of innovative solutions in an ever-changing business landscape.You will collaborate with business representatives, project managers, end-users, technical teams, business architects and other subject matter experts across the business on key data-driven business change projects to maximise the value generated from our activities, align with our business objectives, develop our data culture and maturity, and leverage the power of data as a core asset for the organisation.You will develop a deep understanding of reinsurance processes that rely on effective data management and governance.You will play a critical role in shaping the Group's data-driven future across Business Development, Underwriting, Claims, Risk, Operations, Valuation and Finance functions.This is an exciting, challenging and highly varied role requiring a candidate with excellent influencing and strategic skills, combined with a focus on operational excellence.You will have the ability to think outside the box and develop sustainable relationships with key stakeholders at all levels of the organisation across the globe.Technical Skills: A proven track record of developing and implementing practical data strategy in complex organisations, incorporating culture, governance, processes, and solutions. Experience of leading successful project or change delivery in a large organisation Experience of working with both agile and waterfall delivery methods is desirable Experience with collecting, organising, and analysing large data sets Knowledge of relevant data governance, data model structures, technologies, programming languages, data visualisation, and reporting systems Preferred skills and qualifications: Bachelor's degree (or equivalent) in a data-related subject Knowledge of insurance or reinsurance business an advantage Knowledge of working in a global, multi-disciplinary role
Are you looking to work on meaningful projects that are making a difference in the world? I'm hiring for a team creating greenfield projects for the healthcare sector. You'll come in as a seasoned developer to work as part of a dynamic team. You will be trusted to have autonomy over your work and play a key part in creating greenfield solutions at enterprise level. As the ideal candidate, you will have a quality-focused approach to coding and always be open to exploring new tech and ways of working. Tech wise, you'll be working on a cloud-based Azure application using the latest MS.NET technology. If you have experience in Microservices architecture, Web APIs, greenfield development, and CI/CD you'll be an ideal fit. You will be rewarded with a fantastic benefits package including a flexible working policy, 12% employer pension contribution and annual salary reviews. Location- 100% Remote. Optional to work in the Newcastle office. The process will involve an initial chat with the hiring manager followed by a remote teams interview to talk about your experience and technical skills in more detail.
Mar 29, 2024
Full time
Are you looking to work on meaningful projects that are making a difference in the world? I'm hiring for a team creating greenfield projects for the healthcare sector. You'll come in as a seasoned developer to work as part of a dynamic team. You will be trusted to have autonomy over your work and play a key part in creating greenfield solutions at enterprise level. As the ideal candidate, you will have a quality-focused approach to coding and always be open to exploring new tech and ways of working. Tech wise, you'll be working on a cloud-based Azure application using the latest MS.NET technology. If you have experience in Microservices architecture, Web APIs, greenfield development, and CI/CD you'll be an ideal fit. You will be rewarded with a fantastic benefits package including a flexible working policy, 12% employer pension contribution and annual salary reviews. Location- 100% Remote. Optional to work in the Newcastle office. The process will involve an initial chat with the hiring manager followed by a remote teams interview to talk about your experience and technical skills in more detail.
On behalf of my client, I am recruiting for a Website Manager for a leading global developer and manufacturer based in Kings Lynn Role Type: Permanent, full time, working Monday to Friday 9am-5pm with 1 hour lunch break (In the summer you will finish early on a Friday at 12noon in July & August)Salary up to 35k Benefits: • 22 days annual leave, rising to 25 days based on length of service, plus Bank Holidays off.• Private Healthcare Insurance (BUPA or similar)• Medicash (or similar) care covering limited therapeutic treatment, dental, optical etc• Salary appraisal each year• Profit share bonus (5% of salary) The Role: Reporting to the Senior Digital Marketing Manager, the Website Manager will be responsible for the website efforts for the company. You will develop and implement website strategies that will increase brand visibility, drive website traffic and achieve business objectives. You will also be responsible for growing online visibility of the brand Key Duties: • Website Optimisation:o Create and execute the annual website plan that supports the overall marketing campaigns and company objectives. Work closely with the wider marketing team when appropriateo Continuously review and optimise the performance of all key website pages to support marketing objectives and campaign content. Work closely with the Online Marketing Specialist to ensure all PDPs are fully optimised.o Create and execute the annual Google plan (organic and paid for) in line with approved budget.o Manage the internal blog programme and schedule ensuring that content is in line with seasonal events, search trends and company objectives, working closely with the wider Marketing team to ensure publication deadlines are met both on and off-site• Website Maintenance: Identify and project manage the implementation of Magento web plugins and upgrades to ensure that the UK websites are continuously up to date and following best practice for the target audiences.• Website Reporting: Regular monitoring and reporting of all online activity • Direct Sales budget: Deliver or exceed the annual direct sales target through planned sales initiatives and increased brand and product awareness linked to seasonal campaigns, ensuring that appropriate margins are considered.• Website budget: Create and manage the annual website budgets in line with the overall digital marketing budget, company objectives and expectations. This will include website, digital agency and paid for Google fees. Continuously review and optimise spend to deliver required ROI goals.• Manage Digital Marketing Agency: Manage our digital agency to ensure key projects align with overall company objectives, including keeping abreast of timelines, trackers, briefs, assets, reporting, invoice approval and reconciliation where necessary. Ensure projects are delivered to deadline and budget.• Support the wider marketing team at external shows and events Requirements: • Strong working knowledge of Magento 2.• Experience with Google web tools: GA4 and Tag Manager.• Proven Search Engine Optimisation (SEO) experience• At least 1 year in a website management role• Excellent analytical and problem-solving skills.• Creative thinking and ability to stay updated with industry trends.• Excellent written and verbal communication skills.• Project management and organisational skills. If this role is of interest, please apply online and contact Carol in the Norwich Reed office for further details
Mar 29, 2024
Full time
On behalf of my client, I am recruiting for a Website Manager for a leading global developer and manufacturer based in Kings Lynn Role Type: Permanent, full time, working Monday to Friday 9am-5pm with 1 hour lunch break (In the summer you will finish early on a Friday at 12noon in July & August)Salary up to 35k Benefits: • 22 days annual leave, rising to 25 days based on length of service, plus Bank Holidays off.• Private Healthcare Insurance (BUPA or similar)• Medicash (or similar) care covering limited therapeutic treatment, dental, optical etc• Salary appraisal each year• Profit share bonus (5% of salary) The Role: Reporting to the Senior Digital Marketing Manager, the Website Manager will be responsible for the website efforts for the company. You will develop and implement website strategies that will increase brand visibility, drive website traffic and achieve business objectives. You will also be responsible for growing online visibility of the brand Key Duties: • Website Optimisation:o Create and execute the annual website plan that supports the overall marketing campaigns and company objectives. Work closely with the wider marketing team when appropriateo Continuously review and optimise the performance of all key website pages to support marketing objectives and campaign content. Work closely with the Online Marketing Specialist to ensure all PDPs are fully optimised.o Create and execute the annual Google plan (organic and paid for) in line with approved budget.o Manage the internal blog programme and schedule ensuring that content is in line with seasonal events, search trends and company objectives, working closely with the wider Marketing team to ensure publication deadlines are met both on and off-site• Website Maintenance: Identify and project manage the implementation of Magento web plugins and upgrades to ensure that the UK websites are continuously up to date and following best practice for the target audiences.• Website Reporting: Regular monitoring and reporting of all online activity • Direct Sales budget: Deliver or exceed the annual direct sales target through planned sales initiatives and increased brand and product awareness linked to seasonal campaigns, ensuring that appropriate margins are considered.• Website budget: Create and manage the annual website budgets in line with the overall digital marketing budget, company objectives and expectations. This will include website, digital agency and paid for Google fees. Continuously review and optimise spend to deliver required ROI goals.• Manage Digital Marketing Agency: Manage our digital agency to ensure key projects align with overall company objectives, including keeping abreast of timelines, trackers, briefs, assets, reporting, invoice approval and reconciliation where necessary. Ensure projects are delivered to deadline and budget.• Support the wider marketing team at external shows and events Requirements: • Strong working knowledge of Magento 2.• Experience with Google web tools: GA4 and Tag Manager.• Proven Search Engine Optimisation (SEO) experience• At least 1 year in a website management role• Excellent analytical and problem-solving skills.• Creative thinking and ability to stay updated with industry trends.• Excellent written and verbal communication skills.• Project management and organisational skills. If this role is of interest, please apply online and contact Carol in the Norwich Reed office for further details
SAP Project Manager who has assisted in the successful delivery of SAP Projects / Programmes of work with excellent planning, organisational, coordination and management of resources skills, to deliver projects on time, scope and budget whilst maintaining excellent relationships with stakeholders. SALARY: Excellent Basic Salary and Benefits Package LOCATION: Remote Working with some travel to customer sites (UK and Abroad) (Candidates MUST be UK based) JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for a SAP Project Managerwho has assisted in the successful delivery of SAP Projects / Programmes of work with excellent planning, organisational, coordination and management of resources skills, to deliver projects on time, scope and budget whilst maintaining excellent relationships with stakeholders Working as the SAP Project Manager you will work alongside Senior Project Managers and the management team to help deliver end-end, upgrades, enhancements and change request SAP projects to customers, ensuring they are delivered on time, to budget and within the agreed scope. As the SAP Project Manageryou will be in a continuous learning environment with projects offering variety across project size, deliverables, technology, customer industries, countries and stakeholders to manage. The role is customer facing and with the support of Senior Project Managers grow in confidence to take on more project lead activity, with the opportunity to progress into a Senior Project Manager position and beyond in the future. The portfolio of customers is typically recognised and well regarded brands across various industries. Supporting Senior Project Managers whilst having your own deliverables, you will act as a customer contact and have the opportunity to own relationships with such customers. You will also have the opportunity to assist the team with budgeting, costing, forecasting and other financials related to projects. Assisting with pre-sales activity including RFP responses, quotations, SOW, defining scope of work, evaluations and customer assessments. If you want to be working with the latest SAP technology, high-profile customers and develop your career into more senior project management positions, this position could be right for you. ABOUT THE COMPANY A leading SAP Supply Chain Consultancy, with a people-centric and collaborative culture focused on employee well-being, learning and development and creating an excellent place to work for their people. They aim to delight customers with the exceptional delivery of SAP projects. More reasons to work at the company: Enjoy the credibility of working with an SAP Gold Partner Celebrate being part of an Investors In People Gold Accredited organisation Benefit from state-of-the-art home office equipment Structured career progression and ongoing learning and development Opportunity to become SAP certified in SAP Project methodologies with an SAP Learning Hub Licence Lead and assist with the delivery of SAP Supply Chain & Finance projects for globally recognised brands including S/4 HANA Join a robust internal network of supportive and collaborative Project Managers and Consultants Be part of a consultancy that values quality of work and prioritises successful project delivery for customers. CANDIDATE REQUIREMENTS As the SAP Project Manager you will have the following skills, experience and attributes: We are looking for somebody who has ideally assisted with the successful delivery of SAP projects / programmes of work You should enjoy and be highly capable in planning, organising, coordinating, and managing resources to deliver projects to time, scope and budget whilst maintaining excellent relationships with stakeholders An excellent communicator who enjoys building relationships with their colleagues and customers Ideally you'll be certified and have qualifications in Agile, SCRUM, PRINCE2 ASAP, Waterfall or similar project management methodology HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P12022 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work Remotely. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.
Mar 29, 2024
Full time
SAP Project Manager who has assisted in the successful delivery of SAP Projects / Programmes of work with excellent planning, organisational, coordination and management of resources skills, to deliver projects on time, scope and budget whilst maintaining excellent relationships with stakeholders. SALARY: Excellent Basic Salary and Benefits Package LOCATION: Remote Working with some travel to customer sites (UK and Abroad) (Candidates MUST be UK based) JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for a SAP Project Managerwho has assisted in the successful delivery of SAP Projects / Programmes of work with excellent planning, organisational, coordination and management of resources skills, to deliver projects on time, scope and budget whilst maintaining excellent relationships with stakeholders Working as the SAP Project Manager you will work alongside Senior Project Managers and the management team to help deliver end-end, upgrades, enhancements and change request SAP projects to customers, ensuring they are delivered on time, to budget and within the agreed scope. As the SAP Project Manageryou will be in a continuous learning environment with projects offering variety across project size, deliverables, technology, customer industries, countries and stakeholders to manage. The role is customer facing and with the support of Senior Project Managers grow in confidence to take on more project lead activity, with the opportunity to progress into a Senior Project Manager position and beyond in the future. The portfolio of customers is typically recognised and well regarded brands across various industries. Supporting Senior Project Managers whilst having your own deliverables, you will act as a customer contact and have the opportunity to own relationships with such customers. You will also have the opportunity to assist the team with budgeting, costing, forecasting and other financials related to projects. Assisting with pre-sales activity including RFP responses, quotations, SOW, defining scope of work, evaluations and customer assessments. If you want to be working with the latest SAP technology, high-profile customers and develop your career into more senior project management positions, this position could be right for you. ABOUT THE COMPANY A leading SAP Supply Chain Consultancy, with a people-centric and collaborative culture focused on employee well-being, learning and development and creating an excellent place to work for their people. They aim to delight customers with the exceptional delivery of SAP projects. More reasons to work at the company: Enjoy the credibility of working with an SAP Gold Partner Celebrate being part of an Investors In People Gold Accredited organisation Benefit from state-of-the-art home office equipment Structured career progression and ongoing learning and development Opportunity to become SAP certified in SAP Project methodologies with an SAP Learning Hub Licence Lead and assist with the delivery of SAP Supply Chain & Finance projects for globally recognised brands including S/4 HANA Join a robust internal network of supportive and collaborative Project Managers and Consultants Be part of a consultancy that values quality of work and prioritises successful project delivery for customers. CANDIDATE REQUIREMENTS As the SAP Project Manager you will have the following skills, experience and attributes: We are looking for somebody who has ideally assisted with the successful delivery of SAP projects / programmes of work You should enjoy and be highly capable in planning, organising, coordinating, and managing resources to deliver projects to time, scope and budget whilst maintaining excellent relationships with stakeholders An excellent communicator who enjoys building relationships with their colleagues and customers Ideally you'll be certified and have qualifications in Agile, SCRUM, PRINCE2 ASAP, Waterfall or similar project management methodology HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P12022 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work Remotely. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.
Role: Project Manager Cabling Location: Widnes Salary: 35,000- 40,000 We are seeking an experienced Network & IT Cabling Project Manager or Installation Engineer who would like to move into a Project Management position to join our team. In this role, you will be responsible for overseeing a range of installations, including Cat5e, Cat6, Cat6a, telephony, and fibre optics in various environments. You will need to work efficiently under tight deadlines to ensure that all tasks are completed to meet expectations. To be considered for this role, you must have a number of years of experience within the industry, along with a technical understanding of network cabling and installations. Project Management experience for cabling projects is preferable but our client is also considering technical installers who want to move into Project Management. You must also be comfortable attending customer meetings, representing the business professionally, and with a professional mindset. Responsibilities: Take responsibility of the roll out of Wi-Fi and cabling systems to a range of environments Manage engineers on site and correctly delegate appropriate responsibilities depending on engineer expertise and workload Lead and manage cabling projects from initiation to completion, ensuring adherence to project specifications, timelines, and budget. Collaborate with clients, architects, engineers, and internal teams to gather project requirements and develop detailed project plans. Conduct site surveys to assess cabling needs, determine resource requirements, and provide accurate cost estimates. Manage project resources, including technicians, subcontractors, and equipment, to ensure efficient project execution. Coordinate project scheduling, procurement of materials, and equipment to meet project milestones. Monitor project progress, identify potential risks or issues, and implement proactive measures to mitigate them. Provide regular project status updates and reports to stakeholders, ensuring effective communication and transparency throughout the project lifecycle. Benefits: 25 days Holidays + Bank Holidays Hybrid working Certifications paid for Career path will be planned out for you to develop into senior roles Monday-Friday 9-5 working hours no weekends Opportunity for hybrid working in the future Bonus scheme coming soon to the business If you are interested in this opportunity and meet the requirements, please submit your CV and a cover letter. We look forward to hearing from you. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 29, 2024
Full time
Role: Project Manager Cabling Location: Widnes Salary: 35,000- 40,000 We are seeking an experienced Network & IT Cabling Project Manager or Installation Engineer who would like to move into a Project Management position to join our team. In this role, you will be responsible for overseeing a range of installations, including Cat5e, Cat6, Cat6a, telephony, and fibre optics in various environments. You will need to work efficiently under tight deadlines to ensure that all tasks are completed to meet expectations. To be considered for this role, you must have a number of years of experience within the industry, along with a technical understanding of network cabling and installations. Project Management experience for cabling projects is preferable but our client is also considering technical installers who want to move into Project Management. You must also be comfortable attending customer meetings, representing the business professionally, and with a professional mindset. Responsibilities: Take responsibility of the roll out of Wi-Fi and cabling systems to a range of environments Manage engineers on site and correctly delegate appropriate responsibilities depending on engineer expertise and workload Lead and manage cabling projects from initiation to completion, ensuring adherence to project specifications, timelines, and budget. Collaborate with clients, architects, engineers, and internal teams to gather project requirements and develop detailed project plans. Conduct site surveys to assess cabling needs, determine resource requirements, and provide accurate cost estimates. Manage project resources, including technicians, subcontractors, and equipment, to ensure efficient project execution. Coordinate project scheduling, procurement of materials, and equipment to meet project milestones. Monitor project progress, identify potential risks or issues, and implement proactive measures to mitigate them. Provide regular project status updates and reports to stakeholders, ensuring effective communication and transparency throughout the project lifecycle. Benefits: 25 days Holidays + Bank Holidays Hybrid working Certifications paid for Career path will be planned out for you to develop into senior roles Monday-Friday 9-5 working hours no weekends Opportunity for hybrid working in the future Bonus scheme coming soon to the business If you are interested in this opportunity and meet the requirements, please submit your CV and a cover letter. We look forward to hearing from you. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
A Vendor Managemenet focused Networks, Cloud and Operations Manager is requried to join a well known omni channel business on a permanent basis. With a particular focus on overseeing, supporting design and implementing all aspects of Infrastructure, Networks, Data Centres, Cloud Services among many others, you will take on a varied and exciting scope of responsibilities surrounding cutting edge technology, with your role broken down into the following key components: Possess strong knowledge of cutting-edge technologies including Enterprise Networking, Azure Cloud, Microsoft Server/Workstation, Storage/Backup, Virtualization, Databases, and Microsoft 365, with familiarity in retail industry technologies. Oversee Azure Cloud Manager, develop cloud strategies, ensure alignment with business objectives, and implement cost-effective practices. Take ownership of budgeting, cost optimization, and expenditure tracking for Azure resources, identifying opportunities for savings and efficiency improvements. Proficiency in Azure-related tools like Terraform, Kubernetes, and Docker, leveraging them for infrastructure automation and application deployment optimization. Lead IT infrastructure and cloud projects, collaborate with cross-functional teams, manage budgets, timelines, and risks, ensuring projects align with strategic goals. Establish and maintain relationships with IT vendors, negotiate contracts, monitor performance, and drive innovation and efficiency through strategic management. Manage various operational aspects including risk management, incident handling, process improvement, and finance management, providing technical support for project delivery and strategy execution. Exhibit interpersonal skills and leadership abilities, oversee teams, engage with IT leadership, and manage people development. Desirable Knowledge and Experience: Degree in IT or relevant business field (desirable). Proven experience in senior IT Technical Services roles. Track record of successful line management, team motivation, and development. Expertise in IT risk management. Understanding of project lifecycle stages. In-depth knowledge of IT infrastructure, particularly Networking technologies, servers, storage, and Azure cloud. Solid grasp of IT security principles and processes. ITIL Intermediate certification (Service Operations or another relevant practice area). Managing Azure cloud budgeting desirable. Microsoft Azure qualifications desirable Does this sound like a role that excites you? Apply today with your full CV to move forward with your application.
Mar 29, 2024
Full time
A Vendor Managemenet focused Networks, Cloud and Operations Manager is requried to join a well known omni channel business on a permanent basis. With a particular focus on overseeing, supporting design and implementing all aspects of Infrastructure, Networks, Data Centres, Cloud Services among many others, you will take on a varied and exciting scope of responsibilities surrounding cutting edge technology, with your role broken down into the following key components: Possess strong knowledge of cutting-edge technologies including Enterprise Networking, Azure Cloud, Microsoft Server/Workstation, Storage/Backup, Virtualization, Databases, and Microsoft 365, with familiarity in retail industry technologies. Oversee Azure Cloud Manager, develop cloud strategies, ensure alignment with business objectives, and implement cost-effective practices. Take ownership of budgeting, cost optimization, and expenditure tracking for Azure resources, identifying opportunities for savings and efficiency improvements. Proficiency in Azure-related tools like Terraform, Kubernetes, and Docker, leveraging them for infrastructure automation and application deployment optimization. Lead IT infrastructure and cloud projects, collaborate with cross-functional teams, manage budgets, timelines, and risks, ensuring projects align with strategic goals. Establish and maintain relationships with IT vendors, negotiate contracts, monitor performance, and drive innovation and efficiency through strategic management. Manage various operational aspects including risk management, incident handling, process improvement, and finance management, providing technical support for project delivery and strategy execution. Exhibit interpersonal skills and leadership abilities, oversee teams, engage with IT leadership, and manage people development. Desirable Knowledge and Experience: Degree in IT or relevant business field (desirable). Proven experience in senior IT Technical Services roles. Track record of successful line management, team motivation, and development. Expertise in IT risk management. Understanding of project lifecycle stages. In-depth knowledge of IT infrastructure, particularly Networking technologies, servers, storage, and Azure cloud. Solid grasp of IT security principles and processes. ITIL Intermediate certification (Service Operations or another relevant practice area). Managing Azure cloud budgeting desirable. Microsoft Azure qualifications desirable Does this sound like a role that excites you? Apply today with your full CV to move forward with your application.
Are you looking to start a career as a Business Analyst (BA) and need tailored recruitment support and the right qualifications to secure your career? A business analyst is a problem solver who for example investigates an issue or area of weakness within an organisation, analyses solutions and helps facilitate the change that is needed. If you enjoy problem solving and analysing, have good admin skills and communicate well, then a career in this rewarding sector will suit you. Demand for junior business analysts continues to soar as organisations need to evolve and stay competitive in an everchanging world. We specialise in placing candidates in the business analysis, change management and project management sectors that have qualified through our business analysis study and placement program. Please note we will be looking to place you in an entry level role so this programme is not aimed at existing Business Analysts. In addition to a new career, you gain a minimum of 4 new internationally recognised qualifications while being fully supported by a team of tutors, mentors, and your own recruitment consultant. The team works with you until you are qualified and placed. Below are salaries in this sector starting at lower-level positions: Administrator/Support: £26,000 Junior Business Analyst: £30,000 Change Analyst: £35,000 Systems Analyst: £40,000 Business Analyst: £50,000 Senior Business Analyst: £60,000 Using our experience in providing UK and internationally accredited Business Analysis training online and through our expert recruitment consultants, we provide a seamless journey and often fast-tracked route into a new career in the BA sector. How do we do this? 1. Firstly, we place you on a training program which contains the most relevant industry recognised certification courses needed in the industry like the BCS Business Analysis Foundation Course. You can also opt to study the BCS International Diploma in Business Analysis to take your studies a step further. 2. Once you have passed the 4 required exams you will be handed over to our recruitment team who will provide you with a professional CV and LinkedIn review, interview support, career advice and tailored support like mock interviews. 3. Our consultants work with you to identify the best opportunities available suited to you. Their tailored support helps you to prepare for interviews and perform at your best. Typically, you will start in a junior business analyst, junior analyst or a support/admin role in this sector. Business Analysts work closely with Project Managers and Change Managers and opportunities in these areas also exist which broadens the net in these sister sectors. To accommodate candidates, the training element of this package is available on finance terms to easily spread the cost of investing in your career. This enables you to get qualified without having to fund all the training costs upfront. In addition, we are so confident in our success with placing qualified candidates that we will refund the cost of the courses to anyone we are unable to place within 12 months of passing their required exams subject to our terms. To get your journey started, enquire now and one of our experienced Course and Career Consultants will contact you within 4 working hours to answer any questions that you may have and to assist you in taking the first step toward your new career aspirations. We understand this is an important and life changing decision and will provide you with all the information to make an informed decision. Our team looks forward to your enquiry and helping you start a new and financially rewarding career.
Mar 29, 2024
Full time
Are you looking to start a career as a Business Analyst (BA) and need tailored recruitment support and the right qualifications to secure your career? A business analyst is a problem solver who for example investigates an issue or area of weakness within an organisation, analyses solutions and helps facilitate the change that is needed. If you enjoy problem solving and analysing, have good admin skills and communicate well, then a career in this rewarding sector will suit you. Demand for junior business analysts continues to soar as organisations need to evolve and stay competitive in an everchanging world. We specialise in placing candidates in the business analysis, change management and project management sectors that have qualified through our business analysis study and placement program. Please note we will be looking to place you in an entry level role so this programme is not aimed at existing Business Analysts. In addition to a new career, you gain a minimum of 4 new internationally recognised qualifications while being fully supported by a team of tutors, mentors, and your own recruitment consultant. The team works with you until you are qualified and placed. Below are salaries in this sector starting at lower-level positions: Administrator/Support: £26,000 Junior Business Analyst: £30,000 Change Analyst: £35,000 Systems Analyst: £40,000 Business Analyst: £50,000 Senior Business Analyst: £60,000 Using our experience in providing UK and internationally accredited Business Analysis training online and through our expert recruitment consultants, we provide a seamless journey and often fast-tracked route into a new career in the BA sector. How do we do this? 1. Firstly, we place you on a training program which contains the most relevant industry recognised certification courses needed in the industry like the BCS Business Analysis Foundation Course. You can also opt to study the BCS International Diploma in Business Analysis to take your studies a step further. 2. Once you have passed the 4 required exams you will be handed over to our recruitment team who will provide you with a professional CV and LinkedIn review, interview support, career advice and tailored support like mock interviews. 3. Our consultants work with you to identify the best opportunities available suited to you. Their tailored support helps you to prepare for interviews and perform at your best. Typically, you will start in a junior business analyst, junior analyst or a support/admin role in this sector. Business Analysts work closely with Project Managers and Change Managers and opportunities in these areas also exist which broadens the net in these sister sectors. To accommodate candidates, the training element of this package is available on finance terms to easily spread the cost of investing in your career. This enables you to get qualified without having to fund all the training costs upfront. In addition, we are so confident in our success with placing qualified candidates that we will refund the cost of the courses to anyone we are unable to place within 12 months of passing their required exams subject to our terms. To get your journey started, enquire now and one of our experienced Course and Career Consultants will contact you within 4 working hours to answer any questions that you may have and to assist you in taking the first step toward your new career aspirations. We understand this is an important and life changing decision and will provide you with all the information to make an informed decision. Our team looks forward to your enquiry and helping you start a new and financially rewarding career.
Senior Technical Services Engineer At Zenzero we re looking for an experienced, pro-active, and confident Technical Service Engineer to join our team. The Senior Technical Services Engineer role is critical to ensure high levels of investigative and analytical support to clients. You will be responsible for resolving technically challenging cases, investigating problems escalated from the Service Desk and Technical Services teams. You will be involved in large scale projects, problem management, and development and implementation of long-term solutions. You will provide coaching and mentoring of other Engineers and deputise for the Senior Technical Services Manager. A typical day involves: Work on service tickets assigned to you. These may have been logged via telephone, portal, booking systems, email, or a chat. Work on project tickets assigned to you. These will come from the PMO team and require focus, planning and research. Collaborate with specialist teams out-with the TFS structure to progress and resolve cases where their expertise is required. Record your work and time accurately, reflecting the effort expended. Making use of tooling to increase accuracy and timeliness of time entries. Communicating with customers, via the appropriate channels, always ensuring that written and verbal communication is professional and meets our standards. Our ideal candidate will be a confident, pro-active, self-motivated person, who is experienced working under pressure, in a fast-paced environment. Ideally you will have 8 years experience working for a Managed Services Provider (MSP, or MSSP), or an in-house IT support team. Knowledge and technical understanding of Microsoft 365 and general business IT systems. Specialised knowledge/certification in more than one field of IT systems e.g. networking, server infrastructure, Azure, web services. Experience of leading problem management, service change or implementation, or project delivery. Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask in a service and project capacity. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA s incident. Management, Service Request Fulfilment and Change Management. Experience working within PRINCE2 projects. Ability to demonstrate strong dispute resolution skills, working in high-pressure environments and ability to identify alternative solutions. Ability to demonstrate excellent troubleshooting skills. Ability to demonstrate strong team working and team leadership skills. About Zenzero Our company foundation is built on Inclusivity, Dignity and Respect. These three core values support our vision and shape our culture. At Zenzero, we celebrate what makes us unique: our people. We believe in fostering a diverse work environment that seeks and embraces thoughts and ideas from all different backgrounds. Who are we looking for? Robots need not apply. When it comes to everything we do at Zenzero, we put people first. For our employees, this means that decisions are always made with individuals in mind. Our people are important to us. We couldn t do what we do without them; they are the ones who just make things happen. Learning & growth Your career development is important. Join an organisation that prioritises innovation, learning, and culture. We want our employees to have fulfilling careers and we commit to our employees by offering competitive benefits, compensation, and development opportunities. We encourage our employees to find their passions and grow into them. We support all our staff with frequent and unique opportunities for training and education. There is an endless supply of resources for you to train and expand your knowledge. In addition to a competitive salary and our commitment to your learning and development, we offer a range of perks and benefits which include: Your birthday off Contractual sick pay Enhanced maternity, adoption and partner leave / pay Charity day Enhanced employer pension contributions Flexibility to work remotely (post-probation) 30 days holiday (plus 3 fixed bank holidays) Private Health Insurance (Vitality) Salary sacrifice options including Electric Vehicles, Bikes and Equipment, and Technology and Ikea products Access to a range of discount and loyalty schemes Discount gym membership
Mar 29, 2024
Full time
Senior Technical Services Engineer At Zenzero we re looking for an experienced, pro-active, and confident Technical Service Engineer to join our team. The Senior Technical Services Engineer role is critical to ensure high levels of investigative and analytical support to clients. You will be responsible for resolving technically challenging cases, investigating problems escalated from the Service Desk and Technical Services teams. You will be involved in large scale projects, problem management, and development and implementation of long-term solutions. You will provide coaching and mentoring of other Engineers and deputise for the Senior Technical Services Manager. A typical day involves: Work on service tickets assigned to you. These may have been logged via telephone, portal, booking systems, email, or a chat. Work on project tickets assigned to you. These will come from the PMO team and require focus, planning and research. Collaborate with specialist teams out-with the TFS structure to progress and resolve cases where their expertise is required. Record your work and time accurately, reflecting the effort expended. Making use of tooling to increase accuracy and timeliness of time entries. Communicating with customers, via the appropriate channels, always ensuring that written and verbal communication is professional and meets our standards. Our ideal candidate will be a confident, pro-active, self-motivated person, who is experienced working under pressure, in a fast-paced environment. Ideally you will have 8 years experience working for a Managed Services Provider (MSP, or MSSP), or an in-house IT support team. Knowledge and technical understanding of Microsoft 365 and general business IT systems. Specialised knowledge/certification in more than one field of IT systems e.g. networking, server infrastructure, Azure, web services. Experience of leading problem management, service change or implementation, or project delivery. Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask in a service and project capacity. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA s incident. Management, Service Request Fulfilment and Change Management. Experience working within PRINCE2 projects. Ability to demonstrate strong dispute resolution skills, working in high-pressure environments and ability to identify alternative solutions. Ability to demonstrate excellent troubleshooting skills. Ability to demonstrate strong team working and team leadership skills. About Zenzero Our company foundation is built on Inclusivity, Dignity and Respect. These three core values support our vision and shape our culture. At Zenzero, we celebrate what makes us unique: our people. We believe in fostering a diverse work environment that seeks and embraces thoughts and ideas from all different backgrounds. Who are we looking for? Robots need not apply. When it comes to everything we do at Zenzero, we put people first. For our employees, this means that decisions are always made with individuals in mind. Our people are important to us. We couldn t do what we do without them; they are the ones who just make things happen. Learning & growth Your career development is important. Join an organisation that prioritises innovation, learning, and culture. We want our employees to have fulfilling careers and we commit to our employees by offering competitive benefits, compensation, and development opportunities. We encourage our employees to find their passions and grow into them. We support all our staff with frequent and unique opportunities for training and education. There is an endless supply of resources for you to train and expand your knowledge. In addition to a competitive salary and our commitment to your learning and development, we offer a range of perks and benefits which include: Your birthday off Contractual sick pay Enhanced maternity, adoption and partner leave / pay Charity day Enhanced employer pension contributions Flexibility to work remotely (post-probation) 30 days holiday (plus 3 fixed bank holidays) Private Health Insurance (Vitality) Salary sacrifice options including Electric Vehicles, Bikes and Equipment, and Technology and Ikea products Access to a range of discount and loyalty schemes Discount gym membership