CTP - Compliance & Assurance Officer
£45,192 to £49,280 plus a Location allowance of £1,721. You will receive £45,192 the band minimum. Progress to the band maximum of £49,280 will be via incremental progression.
Location: Across London
Take your place at the forefront of national security and public safety
Threats to the UK are always changing and evolving, especially when it comes to cyber security. Counter Terrorism Policing (CTP) plays a crucial role in keeping our country — and everyone in it — safe. In this role, you’ll be contributing to something that really matters as you make sure that officers and staff can continue to protect the UK.
From monitoring mailboxes to supporting accreditation and managing enquiries, you’ll be responsible for providing CT governing bodies with assurance that policies and procedures are adhered to.
It will see you supporting regions right across the CTP Network and establish local mechanisms to continually monitor and maintain compliance. This will involve IT related monitoring and audits, and it’ll also call on your ability to collate, interpret and evaluate information to produce detailed reports in a clear format. You’ll be producing high level reports for senior management on assurance activity and findings, and making recommendations for any areas that could be improved.
You’ll need initiative, drive, personal resilience and the motivation to deliver a high quality service. Your experience in the administration of security incidents will be key, as will your skills in collaboration and stakeholder engagement. Ideally, you’ll also have a background or qualification in cyber security, computing or information security.
You can be sure you’ll be among some of the best and brightest individuals around. You’ll also have the chance to learn new skills and be part of a team operating at the highest level of national responsibilities.
As well as this, you’ll enjoy benefits including substantial annual leave, Civil Service pension arrangements, interest free season ticket loans, flexible working conditions and more.
Vetting
This post requires access to the most sensitive intelligence material on a daily basis. Applicants must hold or be prepared to undergo National Security Vetting (NSV) Developed Vetting (DV) level before taking up the post.
Additionally, this material is of particular sensitivity to the UK and its distribution must be restricted to UK nationals. In approved circumstances dual nationals (of which one element is British) may also be granted access. However, in the event that potential conflicts of interest cannot be managed the post holder will not be able to see the intelligence material and will not be able to perform their duties. For the purpose of safeguarding national security and in line with Cabinet Office Policy, supported by Section 82(2) to (4) of the Police Reform Act (2002), applicants who do not hold or acquire Security Check (enhanced) (SC(e)) or Developed Vetting (DV) clearance and meet the nationality requirements cannot be offered the post.
Confidentiality Agreement
Applicants should also be aware of the need to sign a confidentiality agreement on taking up the post.
Our Employee Commitments
Counter Terrorism Policing aims to create an inclusive and welcoming atmosphere and culture and an environment where all our people feel a strong sense of belonging and are able to reach their full potential. Where any group or individual can be and feel respected, supported and valued to fully participate and contribute to our mission of “Working to keep people safe from Terrorism”.
Inclusion, diversity and equality is at the front and centre of our approach to make the composition of Counter Terrorism Policing more representative of the communities we serve. As Counter Terrorism is rooted in Local Policing, to tackle today’s complex policing challenges, applications from across all communities are therefore essential and encouraged. Counter Terrorism Policing as a network is committed to ensuring that disabled people and those with long-term health conditions have the opportunities to fulfil their potential and realise their aspirations’.
Counter Terrorism Policing is committed to creating an inclusive working environment. We welcome and encourage applications from candidates who are seeking flexible working arrangements and including part time working or job share. In addition, this role has been reviewed following learning from work during the Covid pandemic and may be done in an agile manner. In the first instance, please contact the vacancy holder to discuss how such arrangements could be accommodated (where applicable).
Counter Terrorism Policing recruitment is open to all, but we are keen to positively support those who are younger in service to join into our specialist environment.
Please click on the below link to view an online candidate information pack that will you give you an insight into the Met, the competency framework we use which shapes our daily work behaviours, the application process and a host of other information, that will help inform and support your application:
https://sscl-innovation.com/MPScandidatepack/
Click the apply now button below and start your career at the Met . Applications will be via a detailed CV and online application form.
Completed applications must be submitted by 10 January 2023.
We view diversity as fundamental to our success. To tackle today’s complex policing challenges, we need a workforce made up from all of London’s communities. Applications from across the community are therefore essential.
As a Disability Confident Committed Employer the Met have committed to ensuring that disabled people and those with long-term health conditions have the opportunities to fulfil their potential and realise their aspirations.
Dec 13, 2022
Full time
CTP - Compliance & Assurance Officer
£45,192 to £49,280 plus a Location allowance of £1,721. You will receive £45,192 the band minimum. Progress to the band maximum of £49,280 will be via incremental progression.
Location: Across London
Take your place at the forefront of national security and public safety
Threats to the UK are always changing and evolving, especially when it comes to cyber security. Counter Terrorism Policing (CTP) plays a crucial role in keeping our country — and everyone in it — safe. In this role, you’ll be contributing to something that really matters as you make sure that officers and staff can continue to protect the UK.
From monitoring mailboxes to supporting accreditation and managing enquiries, you’ll be responsible for providing CT governing bodies with assurance that policies and procedures are adhered to.
It will see you supporting regions right across the CTP Network and establish local mechanisms to continually monitor and maintain compliance. This will involve IT related monitoring and audits, and it’ll also call on your ability to collate, interpret and evaluate information to produce detailed reports in a clear format. You’ll be producing high level reports for senior management on assurance activity and findings, and making recommendations for any areas that could be improved.
You’ll need initiative, drive, personal resilience and the motivation to deliver a high quality service. Your experience in the administration of security incidents will be key, as will your skills in collaboration and stakeholder engagement. Ideally, you’ll also have a background or qualification in cyber security, computing or information security.
You can be sure you’ll be among some of the best and brightest individuals around. You’ll also have the chance to learn new skills and be part of a team operating at the highest level of national responsibilities.
As well as this, you’ll enjoy benefits including substantial annual leave, Civil Service pension arrangements, interest free season ticket loans, flexible working conditions and more.
Vetting
This post requires access to the most sensitive intelligence material on a daily basis. Applicants must hold or be prepared to undergo National Security Vetting (NSV) Developed Vetting (DV) level before taking up the post.
Additionally, this material is of particular sensitivity to the UK and its distribution must be restricted to UK nationals. In approved circumstances dual nationals (of which one element is British) may also be granted access. However, in the event that potential conflicts of interest cannot be managed the post holder will not be able to see the intelligence material and will not be able to perform their duties. For the purpose of safeguarding national security and in line with Cabinet Office Policy, supported by Section 82(2) to (4) of the Police Reform Act (2002), applicants who do not hold or acquire Security Check (enhanced) (SC(e)) or Developed Vetting (DV) clearance and meet the nationality requirements cannot be offered the post.
Confidentiality Agreement
Applicants should also be aware of the need to sign a confidentiality agreement on taking up the post.
Our Employee Commitments
Counter Terrorism Policing aims to create an inclusive and welcoming atmosphere and culture and an environment where all our people feel a strong sense of belonging and are able to reach their full potential. Where any group or individual can be and feel respected, supported and valued to fully participate and contribute to our mission of “Working to keep people safe from Terrorism”.
Inclusion, diversity and equality is at the front and centre of our approach to make the composition of Counter Terrorism Policing more representative of the communities we serve. As Counter Terrorism is rooted in Local Policing, to tackle today’s complex policing challenges, applications from across all communities are therefore essential and encouraged. Counter Terrorism Policing as a network is committed to ensuring that disabled people and those with long-term health conditions have the opportunities to fulfil their potential and realise their aspirations’.
Counter Terrorism Policing is committed to creating an inclusive working environment. We welcome and encourage applications from candidates who are seeking flexible working arrangements and including part time working or job share. In addition, this role has been reviewed following learning from work during the Covid pandemic and may be done in an agile manner. In the first instance, please contact the vacancy holder to discuss how such arrangements could be accommodated (where applicable).
Counter Terrorism Policing recruitment is open to all, but we are keen to positively support those who are younger in service to join into our specialist environment.
Please click on the below link to view an online candidate information pack that will you give you an insight into the Met, the competency framework we use which shapes our daily work behaviours, the application process and a host of other information, that will help inform and support your application:
https://sscl-innovation.com/MPScandidatepack/
Click the apply now button below and start your career at the Met . Applications will be via a detailed CV and online application form.
Completed applications must be submitted by 10 January 2023.
We view diversity as fundamental to our success. To tackle today’s complex policing challenges, we need a workforce made up from all of London’s communities. Applications from across the community are therefore essential.
As a Disability Confident Committed Employer the Met have committed to ensuring that disabled people and those with long-term health conditions have the opportunities to fulfil their potential and realise their aspirations.
Job Title: Resident Services Manager Location: London Salary: £37,350 per annum Job Type: Permanent - Full Time About Morden College: Morden College has more than 250 older people living in Almshouse accommodation on two sites in Blackheath and Beckenham and in our Care Home. We are committed to providing services that support our residents to live independent and healthy lives. As well as independent living, our Blackheath site is also home to the Morden College Care Home. As part of the Morden College team, you will be committed to challenging ageism, promoting healthy ageing, and combatting loneliness while promoting equity, diversity and inclusion within communities. You will be comfortable with using technology to deliver consistent, equitable, and sustainable services at all times across the charity. You will be a role model for our values and committed to a purposeful, responsible community that is a great place to live and work. About the role and who we are looking for This is a new role for Morden College that drives seamless and efficient service delivery for our residents by using technology (our Resident Information System database and Knowledge Bank system), and manages the team that commissions and coordinates consistent, equitable, and sustainable services, advice, and support for residents who live independently. Willingness to work one Saturday per month and to flex hours and work some evenings (time off in lieu will be given). Resident Services Manager are responsible for: effective line management of the Resident Services Assistants, General Assistants and Drivers to ensure our residents receive an efficient and effective service that is delivered in a sustainable way, continuously developing the team's skills and performance while maintaining high levels of morale and motivation. building and sustaining the Knowledge Bank, which covers Frequently Asked Questions to provide consistent information across all teams. ensuring our new resident information system is maintained and used to its full effect by all team members. ensuring compliance with agreed policies and processes (including Health & Safety, Safeguarding, GDPR/Data Protection), improving these where they are not working effectively. Directly handling complaints and advising Resident Services Assistants on the responses to complaints from residents or third parties (e.g. visitors, relatives, etc), intervening where required and escalating to the Head of Resident Services and the Director of Resident Services and Charity Development, where appropriate. Main duties and responsibilities Provide a positive resident experience by meeting and greeting residents, listening and responding to their concerns and feedback, promoting our values among residents, and by being a visible, supportive, and inclusive manager. Support the onboarding (preparing to move in) and induction of new residents to help them settle in quickly. Supporting the Head of Resident Services and managing the Resident Services Team, which covers: liaison between residents and other members of Morden College including staff and contractors (e.g. Security, Morden College Care Home, Domiciliary Care, Help and Home, etc) providing residents with advice, support and information about moving into and within Morden College (including how to use things like Appello and other College facilities and systems). answering resident questions and providing consistent information on living at Morden College. Supporting the Head of Resident Services to ensure that all residents in Almshouse accommodation are assessed for their independence to self-evacuate in a crisis. Where required, developing a Personal Emergency Evacuation Plan in partnership with the beneficiary and the Health and Safety Officer, ensuring this is recorded and distribute appropriately. Encouraging collaborative working and good communication with colleagues and key stakeholders to provide our residents with an effective and efficient service. Skills, Qualifications and Experience: An excellent people manager and communicator who can get the best out of their team and who is willing to continuously develop their people management skills. Competence in using various computer systems and databases, including Microsoft Office software (Outlook, Word, and Excel) and Customer Relations Management software. An understanding of older people, their situations, and the opportunities they may want and need to explore and engage with to continue to live independently. An understanding of working with diverse types of residents/beneficiaries and effective methods of communication with them to develop good relationships. A relevant qualification or equivalent experience in service management and/or accommodation provision. Must be willing to engage in tasks at all levels to provide the best service and experience to our residents. Please click apply to be considered for this role.
May 01, 2024
Full time
Job Title: Resident Services Manager Location: London Salary: £37,350 per annum Job Type: Permanent - Full Time About Morden College: Morden College has more than 250 older people living in Almshouse accommodation on two sites in Blackheath and Beckenham and in our Care Home. We are committed to providing services that support our residents to live independent and healthy lives. As well as independent living, our Blackheath site is also home to the Morden College Care Home. As part of the Morden College team, you will be committed to challenging ageism, promoting healthy ageing, and combatting loneliness while promoting equity, diversity and inclusion within communities. You will be comfortable with using technology to deliver consistent, equitable, and sustainable services at all times across the charity. You will be a role model for our values and committed to a purposeful, responsible community that is a great place to live and work. About the role and who we are looking for This is a new role for Morden College that drives seamless and efficient service delivery for our residents by using technology (our Resident Information System database and Knowledge Bank system), and manages the team that commissions and coordinates consistent, equitable, and sustainable services, advice, and support for residents who live independently. Willingness to work one Saturday per month and to flex hours and work some evenings (time off in lieu will be given). Resident Services Manager are responsible for: effective line management of the Resident Services Assistants, General Assistants and Drivers to ensure our residents receive an efficient and effective service that is delivered in a sustainable way, continuously developing the team's skills and performance while maintaining high levels of morale and motivation. building and sustaining the Knowledge Bank, which covers Frequently Asked Questions to provide consistent information across all teams. ensuring our new resident information system is maintained and used to its full effect by all team members. ensuring compliance with agreed policies and processes (including Health & Safety, Safeguarding, GDPR/Data Protection), improving these where they are not working effectively. Directly handling complaints and advising Resident Services Assistants on the responses to complaints from residents or third parties (e.g. visitors, relatives, etc), intervening where required and escalating to the Head of Resident Services and the Director of Resident Services and Charity Development, where appropriate. Main duties and responsibilities Provide a positive resident experience by meeting and greeting residents, listening and responding to their concerns and feedback, promoting our values among residents, and by being a visible, supportive, and inclusive manager. Support the onboarding (preparing to move in) and induction of new residents to help them settle in quickly. Supporting the Head of Resident Services and managing the Resident Services Team, which covers: liaison between residents and other members of Morden College including staff and contractors (e.g. Security, Morden College Care Home, Domiciliary Care, Help and Home, etc) providing residents with advice, support and information about moving into and within Morden College (including how to use things like Appello and other College facilities and systems). answering resident questions and providing consistent information on living at Morden College. Supporting the Head of Resident Services to ensure that all residents in Almshouse accommodation are assessed for their independence to self-evacuate in a crisis. Where required, developing a Personal Emergency Evacuation Plan in partnership with the beneficiary and the Health and Safety Officer, ensuring this is recorded and distribute appropriately. Encouraging collaborative working and good communication with colleagues and key stakeholders to provide our residents with an effective and efficient service. Skills, Qualifications and Experience: An excellent people manager and communicator who can get the best out of their team and who is willing to continuously develop their people management skills. Competence in using various computer systems and databases, including Microsoft Office software (Outlook, Word, and Excel) and Customer Relations Management software. An understanding of older people, their situations, and the opportunities they may want and need to explore and engage with to continue to live independently. An understanding of working with diverse types of residents/beneficiaries and effective methods of communication with them to develop good relationships. A relevant qualification or equivalent experience in service management and/or accommodation provision. Must be willing to engage in tasks at all levels to provide the best service and experience to our residents. Please click apply to be considered for this role.
Job Title : Local Technology Support Administrator Location : Birmingham Salary: £23,920 - £27,040 per annum, depending on experience Job Type: Full time - Permanent Closing date for applications: 12th May 2024 Employer: BIMM University Department: Technology Are you passionate about providing exceptional technical support in a dynamic educational environment? BIMM University is seeking a dedicated Local Technology Support Administrator to join our team and ensure the smooth operation of technology services across our campus. If you're a tech-savvy problem solver with excellent customer service skills, we want to hear from you. About the Role : As the Local Technology Support Administrator, you will play a crucial role in maintaining the technical customer service experience on our campus. From managing helpdesk tickets to providing remote and deskside support for students and staff, your efforts will contribute to the seamless operation of technology services, enabling our community to make the most of the resources available to them. What You'll Do: Take ownership of the helpdesk ticket management process at 1st and 2nd line levels, ensuring prompt resolution of technical issues Provide remote and deskside support to campus buildings, assisting both students and staff with their technology needs Collaborate closely with the Regional Technology Supervisor to manage helpdesk tickets efficiently and meet service level agreements Manage staff account creation and retirement, ensuring accurate record-keeping and adherence to security protocols Procure and maintain accurate records of campus technology assets, including device builds and deployment. Coordinate with Technology Operations Managers and Technology Development Managers to implement campus infrastructure changes effectively Maintain strong communication channels with Campus Deans and Faculty Deans to ensure quality of service. Cultivate positive relationships with stakeholders and work with third-party vendors as needed What You'll Bring: A blend of technical expertise and exceptional customer service skills The ability to remain calm, patient, and personable while addressing technical issues Experience managing helpdesk ticket queues in a fast-paced environment, with a focus on prioritization and business needs Proficiency in Microsoft Cloud Technologies, Microsoft client operating systems, Mac operating systems, and Active Directory Knowledge of cyber security best practices, network infrastructures, and printer management Strong communication skills, both verbal and written, with a commitment to accessibility and collaboration. A sense of ownership, integrity, and accountability in your work, with the flexibility to occasionally work evenings and weekends Why BIMM University? At BIMM, we're dedicated to fostering an environment where technology supports learning and creativity flourishes. As a Local Technology Support Administrator, you'll have the opportunity to make a meaningful impact on the student experience, ensuring that our campus remains at the forefront of innovation in education. If you're ready to join a dynamic team and play a vital role in our campus community, apply now and become part of the BIMM University family. We are a values led organisation, meaning our core values underpin all that we do. In addition to joining a committed and dedicated team, you will have access to: 25 days holiday per year (FTE) SMART pension A comprehensive benefits package We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation. We are committed to promoting the safety and welfare of our students, therefore all appointments are subject to satisfactory pre-employment checks including DBS. Please click APPLY to be redirected to our website to complete an application form. Candidates with the relevant experience or job titles of; Helpdesk Administrator, Helpdesk Manager, Technology Operations, Cyber Security Officer, Technology Support Coordinator, Support Analyst, Technical Support Specialist, Technical Customer Service, 1st Line Support, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, IT, Technical Support Engineer, Technical Customer Support, Tech Support, Tech Support Services, will also be considered for this role.
May 01, 2024
Full time
Job Title : Local Technology Support Administrator Location : Birmingham Salary: £23,920 - £27,040 per annum, depending on experience Job Type: Full time - Permanent Closing date for applications: 12th May 2024 Employer: BIMM University Department: Technology Are you passionate about providing exceptional technical support in a dynamic educational environment? BIMM University is seeking a dedicated Local Technology Support Administrator to join our team and ensure the smooth operation of technology services across our campus. If you're a tech-savvy problem solver with excellent customer service skills, we want to hear from you. About the Role : As the Local Technology Support Administrator, you will play a crucial role in maintaining the technical customer service experience on our campus. From managing helpdesk tickets to providing remote and deskside support for students and staff, your efforts will contribute to the seamless operation of technology services, enabling our community to make the most of the resources available to them. What You'll Do: Take ownership of the helpdesk ticket management process at 1st and 2nd line levels, ensuring prompt resolution of technical issues Provide remote and deskside support to campus buildings, assisting both students and staff with their technology needs Collaborate closely with the Regional Technology Supervisor to manage helpdesk tickets efficiently and meet service level agreements Manage staff account creation and retirement, ensuring accurate record-keeping and adherence to security protocols Procure and maintain accurate records of campus technology assets, including device builds and deployment. Coordinate with Technology Operations Managers and Technology Development Managers to implement campus infrastructure changes effectively Maintain strong communication channels with Campus Deans and Faculty Deans to ensure quality of service. Cultivate positive relationships with stakeholders and work with third-party vendors as needed What You'll Bring: A blend of technical expertise and exceptional customer service skills The ability to remain calm, patient, and personable while addressing technical issues Experience managing helpdesk ticket queues in a fast-paced environment, with a focus on prioritization and business needs Proficiency in Microsoft Cloud Technologies, Microsoft client operating systems, Mac operating systems, and Active Directory Knowledge of cyber security best practices, network infrastructures, and printer management Strong communication skills, both verbal and written, with a commitment to accessibility and collaboration. A sense of ownership, integrity, and accountability in your work, with the flexibility to occasionally work evenings and weekends Why BIMM University? At BIMM, we're dedicated to fostering an environment where technology supports learning and creativity flourishes. As a Local Technology Support Administrator, you'll have the opportunity to make a meaningful impact on the student experience, ensuring that our campus remains at the forefront of innovation in education. If you're ready to join a dynamic team and play a vital role in our campus community, apply now and become part of the BIMM University family. We are a values led organisation, meaning our core values underpin all that we do. In addition to joining a committed and dedicated team, you will have access to: 25 days holiday per year (FTE) SMART pension A comprehensive benefits package We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation. We are committed to promoting the safety and welfare of our students, therefore all appointments are subject to satisfactory pre-employment checks including DBS. Please click APPLY to be redirected to our website to complete an application form. Candidates with the relevant experience or job titles of; Helpdesk Administrator, Helpdesk Manager, Technology Operations, Cyber Security Officer, Technology Support Coordinator, Support Analyst, Technical Support Specialist, Technical Customer Service, 1st Line Support, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, IT, Technical Support Engineer, Technical Customer Support, Tech Support, Tech Support Services, will also be considered for this role.
University of Manchester Students' Union
Manchester, Lancashire
Do you love developing managers and leaders? Do you ask great questions and create space and safety for people to figure things out? Are you comfortable managing people who are more expert in things than you? Do you enjoy solving organisational/people puzzles and helping to guide and navigate teams to do the same? Do you value and seek co-leadership with beneficiaries (in our case, students)? If yes, this is the role for you! We're looking for an Associate Director to provide senior leadership to student facing teams in the students' union. This is a fantastic opportunity to work with a competent team and provide cross-organisational stewardship with a team of senior leaders. You'll be getting up to speed with our culture, organisational approaches in your first month or so alongside the person going on maternity leave. You'll have a clear roadmap of what's coming up and be given the freedom to make good decisions to respond to the context as it changes. There is good support around our senior leaders from the director team, external coaching is available to anyone who requests it, and there are well developed people, finance and compliance functions. We have requisite knowledge around the role to make this suitable for someone with transferrable skills from outside Students' Unions and if you're from Students' Unions, you'll be working alongside great people to bounce ideas and thoughts off. As an organisation, we've got a clear strategic framework, insight, people and values frameworks so your contribution will be to role model great behaviours and maintain excellent cross-directorate working. You'll need to be able to pull different threads together and ensure our work is aligned to our strategy and values. You'll be providing political advice to the elected student officers so being able to navigate complex stakeholder relationships and navigate others through it is important. You do not have to have worked in education, Students' Unions or the third sector before. The person specification is clear we're looking for leadership development skills and a navigating complex environments orientation. This is because there is a lot of interest and scrutiny on what our organisation does, our influencing environment, relationships with the university and programmes develop and evolve quickly. We recognise that we are looking for an experienced person (albeit without a sector knowledge requirement), the salary can be negotiated between £40,950 - £47,250 (we're also expecting a cost of living increase once agreed to be added from August). If you have additional skills to bring to the role, we'd love to hear them. We're open to discussing whether you want to work part time (minimum 0.6 FTE) alongside other freelancing work, so long as the outcomes and expectations are delivered to the required standard. We have a brilliant range of benefits which makes University of Manchester Students' Union a very attractive place to work. Staff Benefits 30 days of annual leave + bank holidays Enhanced parental leave policy Employer pension contribution of up to 8% Flexible working and hybrid working opportunities Free/subsidised Manchester Academy gig tickets Contribution to eyecare such as eye tests, glasses and contact lenses Employee Assistance Programme (including 6 free counselling sessions per year) Discount at our onsite bar and cafe - 532 Bar and Kitchen and Corridor Coffee Free breakfast and lunch from our cosy Community Space when you are in the office Salary: £40,950 - £47,250 (plus a cost of living award will be added from August). Negotiation is possible and expected, but will result in enhanced expectations. Contract: Fixed-Term, ending on 31st July 2025 Hours: Full-Time - 35 hours per week (we are open to part time working requests of 0.6 FTE) Please read the full job description and person specification (attached as a PDF to the Job application website) before applying, as well as our guide to recruitment. Applications close: 27th May 2024 3pm
Apr 26, 2024
Contractor
Do you love developing managers and leaders? Do you ask great questions and create space and safety for people to figure things out? Are you comfortable managing people who are more expert in things than you? Do you enjoy solving organisational/people puzzles and helping to guide and navigate teams to do the same? Do you value and seek co-leadership with beneficiaries (in our case, students)? If yes, this is the role for you! We're looking for an Associate Director to provide senior leadership to student facing teams in the students' union. This is a fantastic opportunity to work with a competent team and provide cross-organisational stewardship with a team of senior leaders. You'll be getting up to speed with our culture, organisational approaches in your first month or so alongside the person going on maternity leave. You'll have a clear roadmap of what's coming up and be given the freedom to make good decisions to respond to the context as it changes. There is good support around our senior leaders from the director team, external coaching is available to anyone who requests it, and there are well developed people, finance and compliance functions. We have requisite knowledge around the role to make this suitable for someone with transferrable skills from outside Students' Unions and if you're from Students' Unions, you'll be working alongside great people to bounce ideas and thoughts off. As an organisation, we've got a clear strategic framework, insight, people and values frameworks so your contribution will be to role model great behaviours and maintain excellent cross-directorate working. You'll need to be able to pull different threads together and ensure our work is aligned to our strategy and values. You'll be providing political advice to the elected student officers so being able to navigate complex stakeholder relationships and navigate others through it is important. You do not have to have worked in education, Students' Unions or the third sector before. The person specification is clear we're looking for leadership development skills and a navigating complex environments orientation. This is because there is a lot of interest and scrutiny on what our organisation does, our influencing environment, relationships with the university and programmes develop and evolve quickly. We recognise that we are looking for an experienced person (albeit without a sector knowledge requirement), the salary can be negotiated between £40,950 - £47,250 (we're also expecting a cost of living increase once agreed to be added from August). If you have additional skills to bring to the role, we'd love to hear them. We're open to discussing whether you want to work part time (minimum 0.6 FTE) alongside other freelancing work, so long as the outcomes and expectations are delivered to the required standard. We have a brilliant range of benefits which makes University of Manchester Students' Union a very attractive place to work. Staff Benefits 30 days of annual leave + bank holidays Enhanced parental leave policy Employer pension contribution of up to 8% Flexible working and hybrid working opportunities Free/subsidised Manchester Academy gig tickets Contribution to eyecare such as eye tests, glasses and contact lenses Employee Assistance Programme (including 6 free counselling sessions per year) Discount at our onsite bar and cafe - 532 Bar and Kitchen and Corridor Coffee Free breakfast and lunch from our cosy Community Space when you are in the office Salary: £40,950 - £47,250 (plus a cost of living award will be added from August). Negotiation is possible and expected, but will result in enhanced expectations. Contract: Fixed-Term, ending on 31st July 2025 Hours: Full-Time - 35 hours per week (we are open to part time working requests of 0.6 FTE) Please read the full job description and person specification (attached as a PDF to the Job application website) before applying, as well as our guide to recruitment. Applications close: 27th May 2024 3pm
Mobile Device Support Officer
Location: South East London
Hours per week: 35
Our clients ICT Strategy division is actively recruiting for a Mobile Device Support Officer who will take ownership of issues relating to mobile technology and its application and seek solutions through personal research, liaison with external providers and other local government organisations. The Mobile Device Support Officer will lead on our clients drive to enable smarter ways of working through the introduction of mobile technology solutions while keeping corporate information secure. The successful candidate will, on behalf of and under the leadership and supervision of the Senior Support Engineer, undertake operational leadership of projects and project teams of various sizes developing whole organisational mobile solutions and vet any new mobile solutions prior to release into the live environment to ensure that they meet client and user requirements. The candidate will also provide first level support of all platforms (Android, iOS, Windows 10 Mobile, BlackBerry); identify, report and solve problems or escalate to supplier if necessary; review new OS versions, updates and test new mobile apps; register, manage and retire smart devices in mobile device management (MDM) system.
Essential Requirements:
• Minimum of A level standard.
• ITIL Foundation certificate and project management skills or certification.
• Ability to work unsupervised and on own initiative with accuracy and attention to detail.
• A commitment to improve the quality of service to the community.
• Ability to plan, prioritise and organise work in order to deliver objectives set by manager.
• Ability to communicate clearly and effectively (orally and in writing) and develop positive relationships that generate collaborative working, confidence and respect.
• Ability to develop practical and creative solutions to issues.
• Ability to ensure equal access to and treatment in employment and services, develop and implement perceptive and innovative approaches to positive action, develop policies and practices to combat unlawful discrimination.
• Willingness and ability to work flexible hours to meet the service requirements.
• Ability to promote and maintain high standards of professionalism, integrity and probity through personal conduct, use of appropriate procedures and compliance with standards.
• Understanding of Performance Management, able to define objectives for self.
• Excellent knowledge and understanding of mobile device solutions and their application in a business environment.
Main Duties and Responsibilities:
• To support the development and implementation of the policies and strategies that ensure the clients vision of e-enabled, seamless and integrated services are delivered.
• To deliver the clients Customer Focus Vision via the ICT strategy.
• On behalf of and under the leadership and supervision of the Support Team Manager to undertake operational leadership of projects and project teams of various sizes developing whole organisational mobile solutions.
• To implement the clients mobile strategy, working with company members and chief officers where necessary.
• To take ownership of issues relating to mobile technology and its application and seek solutions through personal research, liaison with external providers.
Technical experience in the following areas:
• First level support of all platforms
• BES12 and Blackberry support
• iOS, Android and Windows 10 Mobile
• Mobile Device Management – BES; MobileIron; Airwatch etc.
• User profile management
• Device maintenance and upgrade (iPad; iPhone; Samsung; BlackBerry)
• Ensure that an inventory is kept which details mobile devices in use across the clients which is regularly audited.
• Vet any new mobile solutions prior to release into the live environment to ensure that they meet clients and user requirements.
• To deliver a high quality, customer focused service, ensuring that ICT achieves its key objectives and targets in the most cost effective and efficient manner.
• To work across a very broad range of seniority (including Directors and Directorate leads) and be able to understand their mobile requirements and communicate our mobile vision regardless of their ICT literacy skills
• To undertake training and constructively take part in meetings, supervision, seminars and other events designed to improve communication and assist with the effective development of the post and post holder.
• To carry out any additional duties not listed above as allocated by the Support Team Manager.
• To achieve agreed service outcomes and outputs, and personal appraisal targets, as agreed by manager.
• Ensure all the services within the area(s) of responsibility are provided in accordance with the clients commitment to high quality service provision to users.
• Ensure that duties are undertaken with due regard and compliance with the Data Protection Act and other legislation.
• Carry out duties and responsibilities in accordance with the clients Health and Safety Policy and relevant legislation.
Staff Management:
• To line manage the Application Support Analyst.
• To manage staff performance, attendance and absenteeism, and, where necessary, take appropriate action within the client frameworks procedures.
• To assist with the recruitment, selection of staff within ICT.
• To adhere to the appropriate staff PRAD mechanisms in place and ensure that the performance and development of all staff is monitored accordingly
Sep 09, 2016
Mobile Device Support Officer
Location: South East London
Hours per week: 35
Our clients ICT Strategy division is actively recruiting for a Mobile Device Support Officer who will take ownership of issues relating to mobile technology and its application and seek solutions through personal research, liaison with external providers and other local government organisations. The Mobile Device Support Officer will lead on our clients drive to enable smarter ways of working through the introduction of mobile technology solutions while keeping corporate information secure. The successful candidate will, on behalf of and under the leadership and supervision of the Senior Support Engineer, undertake operational leadership of projects and project teams of various sizes developing whole organisational mobile solutions and vet any new mobile solutions prior to release into the live environment to ensure that they meet client and user requirements. The candidate will also provide first level support of all platforms (Android, iOS, Windows 10 Mobile, BlackBerry); identify, report and solve problems or escalate to supplier if necessary; review new OS versions, updates and test new mobile apps; register, manage and retire smart devices in mobile device management (MDM) system.
Essential Requirements:
• Minimum of A level standard.
• ITIL Foundation certificate and project management skills or certification.
• Ability to work unsupervised and on own initiative with accuracy and attention to detail.
• A commitment to improve the quality of service to the community.
• Ability to plan, prioritise and organise work in order to deliver objectives set by manager.
• Ability to communicate clearly and effectively (orally and in writing) and develop positive relationships that generate collaborative working, confidence and respect.
• Ability to develop practical and creative solutions to issues.
• Ability to ensure equal access to and treatment in employment and services, develop and implement perceptive and innovative approaches to positive action, develop policies and practices to combat unlawful discrimination.
• Willingness and ability to work flexible hours to meet the service requirements.
• Ability to promote and maintain high standards of professionalism, integrity and probity through personal conduct, use of appropriate procedures and compliance with standards.
• Understanding of Performance Management, able to define objectives for self.
• Excellent knowledge and understanding of mobile device solutions and their application in a business environment.
Main Duties and Responsibilities:
• To support the development and implementation of the policies and strategies that ensure the clients vision of e-enabled, seamless and integrated services are delivered.
• To deliver the clients Customer Focus Vision via the ICT strategy.
• On behalf of and under the leadership and supervision of the Support Team Manager to undertake operational leadership of projects and project teams of various sizes developing whole organisational mobile solutions.
• To implement the clients mobile strategy, working with company members and chief officers where necessary.
• To take ownership of issues relating to mobile technology and its application and seek solutions through personal research, liaison with external providers.
Technical experience in the following areas:
• First level support of all platforms
• BES12 and Blackberry support
• iOS, Android and Windows 10 Mobile
• Mobile Device Management – BES; MobileIron; Airwatch etc.
• User profile management
• Device maintenance and upgrade (iPad; iPhone; Samsung; BlackBerry)
• Ensure that an inventory is kept which details mobile devices in use across the clients which is regularly audited.
• Vet any new mobile solutions prior to release into the live environment to ensure that they meet clients and user requirements.
• To deliver a high quality, customer focused service, ensuring that ICT achieves its key objectives and targets in the most cost effective and efficient manner.
• To work across a very broad range of seniority (including Directors and Directorate leads) and be able to understand their mobile requirements and communicate our mobile vision regardless of their ICT literacy skills
• To undertake training and constructively take part in meetings, supervision, seminars and other events designed to improve communication and assist with the effective development of the post and post holder.
• To carry out any additional duties not listed above as allocated by the Support Team Manager.
• To achieve agreed service outcomes and outputs, and personal appraisal targets, as agreed by manager.
• Ensure all the services within the area(s) of responsibility are provided in accordance with the clients commitment to high quality service provision to users.
• Ensure that duties are undertaken with due regard and compliance with the Data Protection Act and other legislation.
• Carry out duties and responsibilities in accordance with the clients Health and Safety Policy and relevant legislation.
Staff Management:
• To line manage the Application Support Analyst.
• To manage staff performance, attendance and absenteeism, and, where necessary, take appropriate action within the client frameworks procedures.
• To assist with the recruitment, selection of staff within ICT.
• To adhere to the appropriate staff PRAD mechanisms in place and ensure that the performance and development of all staff is monitored accordingly