*No Agencies*
Job Title: Technical Support Consultant
Location: Remote with Access to Northampton
Salary: £18,000 - £23,000 (depending on experience)
Job Type: Full Time, Permanent (The primary support hours are 9 am - 5:30 pm Monday-Friday, with an expectation for all team members to be available on-call as required).
Imagefast Limited, a renowned technology consulting company based in Northampton, is seeking a skilled technical support consultant to join our team. This is a fantastic opportunity to work remotely on supporting our clients cutting-edge solutions while contributing to the success of a leading technology firm.
Job Role:
We are seeking a Technical Support Consultant to join our support team based remotely but must be able to occasionally commute to Northampton / Milton Keynes for team meetings and training. This role is ideal for a graduate looking to enhance their skillset in the field of IT.
Responsibilities:
Provide 1st, 2nd, and 3rd line Technical Support to a diverse range of clients.
Support various technologies, including MS SharePoint, Document Management, K2 Workflow, and other software.
Draft and maintain support documentation (technical and process).
Contribute to the internal knowledge base within the support team and relevant areas.
Adhere to appropriate departmental procedures and practices, such as auditing requirements, control procedures, and incident management.
Participate in application monitoring activities to proactively manage and avoid incidents.
Manage (issuing and updating) support tickets.
Ideal Candidate:
Committed, organized, and ambitious.
Willingness to learn and develop expertise in evolving IT applications.
Excellent interpersonal skills, with empathy towards end users on every support call.
Ability to work on customer sites occasionally and be on-call outside of support hours.
Proactive in challenging the status quo and seeking improvements within the team's methods and processes.
Capability to naturally assess when to escalate issues or work autonomously.
Join Imagefast Limited and become an integral part of a team that values innovation, continuous learning, and a collaborative approach to providing top-notch technical support. Apply now by submitting your CV and a cover letter outlining your relevant experience. Shape your career in IT with Imagefast Limited!
Mar 05, 2024
Full time
*No Agencies*
Job Title: Technical Support Consultant
Location: Remote with Access to Northampton
Salary: £18,000 - £23,000 (depending on experience)
Job Type: Full Time, Permanent (The primary support hours are 9 am - 5:30 pm Monday-Friday, with an expectation for all team members to be available on-call as required).
Imagefast Limited, a renowned technology consulting company based in Northampton, is seeking a skilled technical support consultant to join our team. This is a fantastic opportunity to work remotely on supporting our clients cutting-edge solutions while contributing to the success of a leading technology firm.
Job Role:
We are seeking a Technical Support Consultant to join our support team based remotely but must be able to occasionally commute to Northampton / Milton Keynes for team meetings and training. This role is ideal for a graduate looking to enhance their skillset in the field of IT.
Responsibilities:
Provide 1st, 2nd, and 3rd line Technical Support to a diverse range of clients.
Support various technologies, including MS SharePoint, Document Management, K2 Workflow, and other software.
Draft and maintain support documentation (technical and process).
Contribute to the internal knowledge base within the support team and relevant areas.
Adhere to appropriate departmental procedures and practices, such as auditing requirements, control procedures, and incident management.
Participate in application monitoring activities to proactively manage and avoid incidents.
Manage (issuing and updating) support tickets.
Ideal Candidate:
Committed, organized, and ambitious.
Willingness to learn and develop expertise in evolving IT applications.
Excellent interpersonal skills, with empathy towards end users on every support call.
Ability to work on customer sites occasionally and be on-call outside of support hours.
Proactive in challenging the status quo and seeking improvements within the team's methods and processes.
Capability to naturally assess when to escalate issues or work autonomously.
Join Imagefast Limited and become an integral part of a team that values innovation, continuous learning, and a collaborative approach to providing top-notch technical support. Apply now by submitting your CV and a cover letter outlining your relevant experience. Shape your career in IT with Imagefast Limited!
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Sep 15, 2022
Full time
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
REPORTS TO :
The Database Manager reports to the Head of IT.
SUMMARY :
The Database Manager is responsible for the development, management and maintenance of the University’s administrative IT Systems including the interfaces with other systems. The Database Manager contributes to the IT Department’s strategic objectives and operational plan in relation to management information systems.
MAIN DUTIES :
The Database Manager’s main duties are to:
be responsible for the development, management and maintenance of the University’s administrative IT systems including the interfaces with other systems (PowerCampus, Blackboard, SharePoint, WordPress, Sage Snowdrop, AKERO, Argos, etc.;
perform systems analysis, documentation and programming activities as required in conjunction with other IT staff and users;
provide 1st / 2nd line support to users of the University’s management information systems;
liaise with departments to determine their needs and develop and deliver appropriate solutions;
collaborate with colleagues within the University in the maintenance of settings and processes in the University's student information and enterprise systems with an emphasis on data standards and consistency;
facilitate and participate in the testing/debugging of system upgrades and new functionality, and diagnose and resolve problems occurring in multiple software and database platforms;
develop the capability of integration between all systems including PowerCampus, Blackboard, the University’s Portal and any other platforms which require to interact with the University’s Databases and implement in line with business requirements;
contribute to the IT Department’s strategic objectives and operational plan in relation to management information systems;
produce and analyse responses to complex queries relating to PowerCampus and assist in the writing of reports as required;
coach faculty and staff on use of systems and business processing tools;
undertake special projects and development work as required;
adhere to and promote the university’s Health and Safety policies and procedures.
LOCATION :
The Database Manager is located at the Richmond Campus. The university is anticipating a change of location to a new site in South West London in 2022.
SPECIAL NOTE :
By the nature of the duties of this position, there may be a requirement for occasional evening and weekend work. A Disclosure and Barring Service check at the enhanced level is required for this position.
GENERAL :
The above responsibilities are subject to change at the discretion of the Head of IT and shall include other responsibilities as the Head of IT may from time-to-time assign. The Head of IT may also, at their discretion, reassign some of the above responsibilities. The Head of IT will work with the Database manager to co-ordinate work and resolve problems and will evaluate the Database Manager’s performance.
PERSON SPECIFICATION
ESSENTIAL :
proven skills and experience in the use of query languages, commercial reporting tools such as SQL Server Reporting Services to develop and produce complex reports and data analysis;
knowledge of legacy products such as Informix, Solaris and the ability to extract and transfer the information into current PowerCampus interface;
experience of 4GL or 3GL programming languages to extract and manipulate database information;
experience of working with from MS SQL Server 2008 to latest, MS Reporting and Integration Services and an understanding of MS SQL stored procedures, triggers and functions and all components of SSRS, SSAS and SSIS;
be able to liaise and communicate with current suppliers i.e. Ellucian PowerCampus, Sage, Blackboard, etc., and be the technical contact for any projects involving the optimization of current business critical systems
an understanding of business systems and processes in a higher education environment;
excellent written and oral analysis and presentation skills, including the ability to convey complex ideas and data in a concise, actionable form;
strong organisation and time management skills;
the ability to build effective working relationships with a wide range of University users and external stakeholders;
experience in coaching others;
ability to grasp new concepts quickly and to work quickly and accurately;
able to work as part of a team, while taking sole responsibility for areas of a project;
able to maintain strict confidentiality of sensitive data and information;
a relevant degree or equivalent qualification or work experience.
DESIRABLE :
Experience in:
using Ellucian’s PowerCampus or a similar student information system;
NET, ADO.NET, ASP.NET, LINQ, T-SQL; PHP, C#, Java
database design and object relational mapping and performance tuning;
designing and providing training on reporting and business processing tools;
project management using PRINCE2 or similar.
Blackboard, SharePoint, WordPress, O365, version control systems
LIST OF SPECIFIC PROJECTS:
Transfer old Student Record System into current PowerCampus (PC) interface
Upgrade current MS OS 2008 R2 database servers to latest possible and transfer Power Campus
Liaise with Ellucian the software update of PowerCampus to ver. 8.6 and plan for staged upgrade to current ver. 9.2
Liaise with Marketing to help integration of PC and AKERO
Liaise with Finance to move away from PC financial customizations and transfer any student billing functionalities to PS Financials
Liaise with Infosilem to upgrade Argos and Timetabler to latest versions
Liaise with HR to scope and support upgrade of current platform
Aug 26, 2021
Full time
REPORTS TO :
The Database Manager reports to the Head of IT.
SUMMARY :
The Database Manager is responsible for the development, management and maintenance of the University’s administrative IT Systems including the interfaces with other systems. The Database Manager contributes to the IT Department’s strategic objectives and operational plan in relation to management information systems.
MAIN DUTIES :
The Database Manager’s main duties are to:
be responsible for the development, management and maintenance of the University’s administrative IT systems including the interfaces with other systems (PowerCampus, Blackboard, SharePoint, WordPress, Sage Snowdrop, AKERO, Argos, etc.;
perform systems analysis, documentation and programming activities as required in conjunction with other IT staff and users;
provide 1st / 2nd line support to users of the University’s management information systems;
liaise with departments to determine their needs and develop and deliver appropriate solutions;
collaborate with colleagues within the University in the maintenance of settings and processes in the University's student information and enterprise systems with an emphasis on data standards and consistency;
facilitate and participate in the testing/debugging of system upgrades and new functionality, and diagnose and resolve problems occurring in multiple software and database platforms;
develop the capability of integration between all systems including PowerCampus, Blackboard, the University’s Portal and any other platforms which require to interact with the University’s Databases and implement in line with business requirements;
contribute to the IT Department’s strategic objectives and operational plan in relation to management information systems;
produce and analyse responses to complex queries relating to PowerCampus and assist in the writing of reports as required;
coach faculty and staff on use of systems and business processing tools;
undertake special projects and development work as required;
adhere to and promote the university’s Health and Safety policies and procedures.
LOCATION :
The Database Manager is located at the Richmond Campus. The university is anticipating a change of location to a new site in South West London in 2022.
SPECIAL NOTE :
By the nature of the duties of this position, there may be a requirement for occasional evening and weekend work. A Disclosure and Barring Service check at the enhanced level is required for this position.
GENERAL :
The above responsibilities are subject to change at the discretion of the Head of IT and shall include other responsibilities as the Head of IT may from time-to-time assign. The Head of IT may also, at their discretion, reassign some of the above responsibilities. The Head of IT will work with the Database manager to co-ordinate work and resolve problems and will evaluate the Database Manager’s performance.
PERSON SPECIFICATION
ESSENTIAL :
proven skills and experience in the use of query languages, commercial reporting tools such as SQL Server Reporting Services to develop and produce complex reports and data analysis;
knowledge of legacy products such as Informix, Solaris and the ability to extract and transfer the information into current PowerCampus interface;
experience of 4GL or 3GL programming languages to extract and manipulate database information;
experience of working with from MS SQL Server 2008 to latest, MS Reporting and Integration Services and an understanding of MS SQL stored procedures, triggers and functions and all components of SSRS, SSAS and SSIS;
be able to liaise and communicate with current suppliers i.e. Ellucian PowerCampus, Sage, Blackboard, etc., and be the technical contact for any projects involving the optimization of current business critical systems
an understanding of business systems and processes in a higher education environment;
excellent written and oral analysis and presentation skills, including the ability to convey complex ideas and data in a concise, actionable form;
strong organisation and time management skills;
the ability to build effective working relationships with a wide range of University users and external stakeholders;
experience in coaching others;
ability to grasp new concepts quickly and to work quickly and accurately;
able to work as part of a team, while taking sole responsibility for areas of a project;
able to maintain strict confidentiality of sensitive data and information;
a relevant degree or equivalent qualification or work experience.
DESIRABLE :
Experience in:
using Ellucian’s PowerCampus or a similar student information system;
NET, ADO.NET, ASP.NET, LINQ, T-SQL; PHP, C#, Java
database design and object relational mapping and performance tuning;
designing and providing training on reporting and business processing tools;
project management using PRINCE2 or similar.
Blackboard, SharePoint, WordPress, O365, version control systems
LIST OF SPECIFIC PROJECTS:
Transfer old Student Record System into current PowerCampus (PC) interface
Upgrade current MS OS 2008 R2 database servers to latest possible and transfer Power Campus
Liaise with Ellucian the software update of PowerCampus to ver. 8.6 and plan for staged upgrade to current ver. 9.2
Liaise with Marketing to help integration of PC and AKERO
Liaise with Finance to move away from PC financial customizations and transfer any student billing functionalities to PS Financials
Liaise with Infosilem to upgrade Argos and Timetabler to latest versions
Liaise with HR to scope and support upgrade of current platform
Join Us as Head of Support Location: Milton Keynes Office Salary: Up to 60,000 Are you ready to revolutionise customer support? We are seeking a dynamic and innovative Head of Support to lead a support team into the future. If you exude competence and thrive on innovation, this role is tailored for you. About the company: Our client is at the forefront of AI technology and passionate about using modern methods to elevate their support services. They believe in pushing boundaries, embracing change, and delivering exceptional customer experiences. The Opportunity: As their Head of Support, you're not just managing; you're inspiring and leading a team dedicated to excellence. You understand that strength lies in your people and the community. Your mission is to drive customers' support experience beyond current boundaries, champion innovation, and foster a culture of continuous improvement. The help desk handles over 8,000 tickets per year via our 20 strong 1st, 2nd, and 3rd-line analysts, who have deep application and domain knowledge. They provide the first point of help for customers who are stuck, need advice, or have encountered a snag. As part of the Strategic Management Team, you will lead the support team and deliver a service that customers truly love. What You'll Do as a Head of Support: Lead and inspire a team of 15+ support professionals to deliver outstanding service. Develop and implement innovative support strategies aligned with company objectives. Drive continuous improvement initiatives to optimise processes and enhance efficiency. Foster a culture of collaboration, learning, and growth within the support department. Act as a strategic advisor to senior management, providing insights and recommendations to enhance customer satisfaction. What We're Looking For in a Head of Support: A proven leader with at least three years of experience in senior management, preferably leading a support department. A trailblazer passionate about AI and leveraging modern methods to revolutionise support operations. Excellent communication skills with the ability to influence and inspire others. Strong problem-solving abilities and a proactive approach to overcoming challenges. A customer-centric mindset with a relentless focus on delivering exceptional experiences. Why apply: Be part of a dynamic and innovative team at the forefront of AI technology. Opportunity to make a significant impact and drive meaningful change. Competitive salary of up to 60,000 and attractive benefits package. Collaborative and inclusive work environment that values creativity and diversity. Ready to Lead a Support Revolution? We want to hear from you if you're ready to take on this exciting challenge and lead our support function to new heights! Apply now and join us on our journey to redefine customer excellence.
Apr 18, 2024
Full time
Join Us as Head of Support Location: Milton Keynes Office Salary: Up to 60,000 Are you ready to revolutionise customer support? We are seeking a dynamic and innovative Head of Support to lead a support team into the future. If you exude competence and thrive on innovation, this role is tailored for you. About the company: Our client is at the forefront of AI technology and passionate about using modern methods to elevate their support services. They believe in pushing boundaries, embracing change, and delivering exceptional customer experiences. The Opportunity: As their Head of Support, you're not just managing; you're inspiring and leading a team dedicated to excellence. You understand that strength lies in your people and the community. Your mission is to drive customers' support experience beyond current boundaries, champion innovation, and foster a culture of continuous improvement. The help desk handles over 8,000 tickets per year via our 20 strong 1st, 2nd, and 3rd-line analysts, who have deep application and domain knowledge. They provide the first point of help for customers who are stuck, need advice, or have encountered a snag. As part of the Strategic Management Team, you will lead the support team and deliver a service that customers truly love. What You'll Do as a Head of Support: Lead and inspire a team of 15+ support professionals to deliver outstanding service. Develop and implement innovative support strategies aligned with company objectives. Drive continuous improvement initiatives to optimise processes and enhance efficiency. Foster a culture of collaboration, learning, and growth within the support department. Act as a strategic advisor to senior management, providing insights and recommendations to enhance customer satisfaction. What We're Looking For in a Head of Support: A proven leader with at least three years of experience in senior management, preferably leading a support department. A trailblazer passionate about AI and leveraging modern methods to revolutionise support operations. Excellent communication skills with the ability to influence and inspire others. Strong problem-solving abilities and a proactive approach to overcoming challenges. A customer-centric mindset with a relentless focus on delivering exceptional experiences. Why apply: Be part of a dynamic and innovative team at the forefront of AI technology. Opportunity to make a significant impact and drive meaningful change. Competitive salary of up to 60,000 and attractive benefits package. Collaborative and inclusive work environment that values creativity and diversity. Ready to Lead a Support Revolution? We want to hear from you if you're ready to take on this exciting challenge and lead our support function to new heights! Apply now and join us on our journey to redefine customer excellence.
IT Support Engineer - Up to 35K - Hybrid - 25 days holiday + Bonus + Private Healthcare - Milton Keynes Central An exciting new opportunity has become available for an IT Support Engineer within a leading SaaS organisation based in Central Milton Keynes. The organisation have a global reach and are part of one of the largest Technology Groups across in the world. We are looking for enthusiastic, passionate IT Support Engineer to join a forward thinking and growing SaaS business. There is ample opportunity for career progression with the company thriving and experiencing year on year growth. Hybrid working is encouraged with the position only being required twice a week in office. IT Support Engineer experience: 1st and 2nd line Application Support and Bespoke Software Support Windows Server 2008/2012/2016 Microsoft Office 365 Azure Active Directory Exchange 2007/2010/2013/2016 Server Active Directory, DNS, DHCP and Group Policies Networking & Wi-Fi Infrastructure Server Virtualisation Security and Firewall Backup/DR troubleshooting & management Dell & HP hardware troubleshooting Liaise with 3rd party suppliers ensuring faults are logged, managed and that SLAs are met SQL Server We are not expecting the IT Support Engineer to have experience in all the technologies above, just a strong basis knowledge and passion to learn more! They are a big believer in sharing thoughts and encouraging and supporting innovation and creativity. The environment is relaxed yet professional, gone are the days of a corporate rigid structure and you will be given flexibility. You will be self motivated IT Support Engineer, a good communicator and have a natural desire to create an fluid environment. The successful IT Support Engineer should have strong problem solving abilities, organisational skills and the ability to work as part of a team. Apply now for immediate consideration for this IT Support Engineer position or contact Alex Killen at ITSS Recruitment for further details.
Apr 18, 2024
Full time
IT Support Engineer - Up to 35K - Hybrid - 25 days holiday + Bonus + Private Healthcare - Milton Keynes Central An exciting new opportunity has become available for an IT Support Engineer within a leading SaaS organisation based in Central Milton Keynes. The organisation have a global reach and are part of one of the largest Technology Groups across in the world. We are looking for enthusiastic, passionate IT Support Engineer to join a forward thinking and growing SaaS business. There is ample opportunity for career progression with the company thriving and experiencing year on year growth. Hybrid working is encouraged with the position only being required twice a week in office. IT Support Engineer experience: 1st and 2nd line Application Support and Bespoke Software Support Windows Server 2008/2012/2016 Microsoft Office 365 Azure Active Directory Exchange 2007/2010/2013/2016 Server Active Directory, DNS, DHCP and Group Policies Networking & Wi-Fi Infrastructure Server Virtualisation Security and Firewall Backup/DR troubleshooting & management Dell & HP hardware troubleshooting Liaise with 3rd party suppliers ensuring faults are logged, managed and that SLAs are met SQL Server We are not expecting the IT Support Engineer to have experience in all the technologies above, just a strong basis knowledge and passion to learn more! They are a big believer in sharing thoughts and encouraging and supporting innovation and creativity. The environment is relaxed yet professional, gone are the days of a corporate rigid structure and you will be given flexibility. You will be self motivated IT Support Engineer, a good communicator and have a natural desire to create an fluid environment. The successful IT Support Engineer should have strong problem solving abilities, organisational skills and the ability to work as part of a team. Apply now for immediate consideration for this IT Support Engineer position or contact Alex Killen at ITSS Recruitment for further details.
Technical Support Engineer Orpington Hybrid 3 days in the office and two working from home IntaPeople are working with a leading technology company based in Orpington who are seeking a 1st Line Support Engineer to join their team on a permanent basis. This is a great opportunity to join a growing team with exposure to 2nd line support issues. The successful individual will be the first point of contact for all issues raised by either phone or email as well as identifying the issue and managing the ticket through to closure. The role will involve: Managing your time to prioritise urgent tickets. Providing end user support. Being the first point of contact for any issues raised by either email or phone. Maintaining a high standard of customer service. Remote network troubleshooting. Working with other team members to ensure all tickets are actioned. The ideal individual: A years experience in an IT environment. Experience in PC hardware upgrades. Previous experience with a ticketing system. Strong communication skills. An understanding of networking and protocols. Ability to manage a busy workload. Excellent customer service. Previous exposure to Active Directory on Windows 8 and above. Benefits: 25 days holiday + BH Good pension scheme On site parking Private medical insurance Apply now! Or send your CV to Caitlin at (url removed), for more information call me on (phone number removed)
Apr 18, 2024
Full time
Technical Support Engineer Orpington Hybrid 3 days in the office and two working from home IntaPeople are working with a leading technology company based in Orpington who are seeking a 1st Line Support Engineer to join their team on a permanent basis. This is a great opportunity to join a growing team with exposure to 2nd line support issues. The successful individual will be the first point of contact for all issues raised by either phone or email as well as identifying the issue and managing the ticket through to closure. The role will involve: Managing your time to prioritise urgent tickets. Providing end user support. Being the first point of contact for any issues raised by either email or phone. Maintaining a high standard of customer service. Remote network troubleshooting. Working with other team members to ensure all tickets are actioned. The ideal individual: A years experience in an IT environment. Experience in PC hardware upgrades. Previous experience with a ticketing system. Strong communication skills. An understanding of networking and protocols. Ability to manage a busy workload. Excellent customer service. Previous exposure to Active Directory on Windows 8 and above. Benefits: 25 days holiday + BH Good pension scheme On site parking Private medical insurance Apply now! Or send your CV to Caitlin at (url removed), for more information call me on (phone number removed)
Our client are one of the world s leading independent convenience retailers with an extensive network of sites across international markets in the United Kingdom & Ireland, Continental Europe, Australia, and the United States of America. About the role Based in the UK within an IT Risk and Control Team, a new and exciting opportunity has arisen to work closely with UK and Global colleagues to develop IT Risk and Control capability in alignment with an established IT control framework. The processes and controls being developed are aimed at enhancing maturity and providing enduring solutions to effectively manage technology risk. The team currently functions as a hybrid 1st/2nd line entity, involving close collaboration with IT colleagues, Control Owners, and Operators to deliver new IT controls, assess technology risks, and continually evaluate and enhance processes, policies, and standards. Working as part of a small but growing team, the position will be based in Lancashire with options for hybrid and remote working. This presents an excellent opportunity to join during a period of significant growth, change, and opportunity. Duties and Responsibilities Build relationships and become a trusted advisor to colleagues in all aspects of IT Risk and Control, serving as the go-to person for everything from general IT risk advice to control implementation on transformation projects or providing valuable support during external audit reviews. Proactively drive IT Control implementation in accordance with IT Control framework and the Internal Controls over Financial Reporting (ICFR) Programme. Support and manage the design, implementation, and integration of new IT controls, including those reliant on 3rd party suppliers. Collaborate with existing IT Controls project teams and IT stakeholders to conduct deep dive assessments, plan remediation activities, and drive IT Control development to completion, including routine testing of control design and operation. Engage with existing transformation projects to ensure they do not introduce avoidable operational risk, track remediation, and serve as a subject matter expert (SME) throughout the journey. Assist in the creation of new or revised policies and standards for IT and ensure relevant local knowledge and support are provided as needed. Support Control Owners and Operators through individual and group IT Risk and Control training sessions, and develop IT Risk and Control training materials as required. Assist in developing IT risk and control reporting and support wider Group IT reporting efforts. Collaborate with internal/external audit as needed and closely align with business colleagues. Work with different business areas and country units to meet global IT Risk Management requirements. Lead various IT Risk initiatives and perform IT Risk Assessments as an SME, providing objective challenge and oversight to ensure IT and security controls and approaches are observed, and risks and issues identified are reported and escalated per the governance framework. Contribute to building the IT Risk Framework utilizing best practice methodology. Promote an effective risk and control culture across the Group, fostering accountability, responsibility, and action, and acting as a risk and control ambassador to ensure best practices are shared and actions are delivered. Proactively seek opportunities to centralize and automate controls and processes to drive efficiency. Assist in managing and developing control management systems, such as ServiceNow, to ensure effective operation and monitoring of controls and issues. Candidate Requirements Minimum 4 years of experience working with or within IT internal audit/external audit teams within a big 4 or similar environment is essential. Confidence in designing IT General Controls across access, change, and operations domains. Familiarity with IT Controls Framework development or working knowledge of COBIT/ITIL Frameworks. Experience in IT Controls testing, planning, management, and quality assurance to external audit standards. Comfortable performing IT Risk Assessments across various IT domains. Knowledge of auditing or designing controls for ERP systems, particularly SAP, is desired. Experience in issues/actions management and developing mitigation
Apr 18, 2024
Full time
Our client are one of the world s leading independent convenience retailers with an extensive network of sites across international markets in the United Kingdom & Ireland, Continental Europe, Australia, and the United States of America. About the role Based in the UK within an IT Risk and Control Team, a new and exciting opportunity has arisen to work closely with UK and Global colleagues to develop IT Risk and Control capability in alignment with an established IT control framework. The processes and controls being developed are aimed at enhancing maturity and providing enduring solutions to effectively manage technology risk. The team currently functions as a hybrid 1st/2nd line entity, involving close collaboration with IT colleagues, Control Owners, and Operators to deliver new IT controls, assess technology risks, and continually evaluate and enhance processes, policies, and standards. Working as part of a small but growing team, the position will be based in Lancashire with options for hybrid and remote working. This presents an excellent opportunity to join during a period of significant growth, change, and opportunity. Duties and Responsibilities Build relationships and become a trusted advisor to colleagues in all aspects of IT Risk and Control, serving as the go-to person for everything from general IT risk advice to control implementation on transformation projects or providing valuable support during external audit reviews. Proactively drive IT Control implementation in accordance with IT Control framework and the Internal Controls over Financial Reporting (ICFR) Programme. Support and manage the design, implementation, and integration of new IT controls, including those reliant on 3rd party suppliers. Collaborate with existing IT Controls project teams and IT stakeholders to conduct deep dive assessments, plan remediation activities, and drive IT Control development to completion, including routine testing of control design and operation. Engage with existing transformation projects to ensure they do not introduce avoidable operational risk, track remediation, and serve as a subject matter expert (SME) throughout the journey. Assist in the creation of new or revised policies and standards for IT and ensure relevant local knowledge and support are provided as needed. Support Control Owners and Operators through individual and group IT Risk and Control training sessions, and develop IT Risk and Control training materials as required. Assist in developing IT risk and control reporting and support wider Group IT reporting efforts. Collaborate with internal/external audit as needed and closely align with business colleagues. Work with different business areas and country units to meet global IT Risk Management requirements. Lead various IT Risk initiatives and perform IT Risk Assessments as an SME, providing objective challenge and oversight to ensure IT and security controls and approaches are observed, and risks and issues identified are reported and escalated per the governance framework. Contribute to building the IT Risk Framework utilizing best practice methodology. Promote an effective risk and control culture across the Group, fostering accountability, responsibility, and action, and acting as a risk and control ambassador to ensure best practices are shared and actions are delivered. Proactively seek opportunities to centralize and automate controls and processes to drive efficiency. Assist in managing and developing control management systems, such as ServiceNow, to ensure effective operation and monitoring of controls and issues. Candidate Requirements Minimum 4 years of experience working with or within IT internal audit/external audit teams within a big 4 or similar environment is essential. Confidence in designing IT General Controls across access, change, and operations domains. Familiarity with IT Controls Framework development or working knowledge of COBIT/ITIL Frameworks. Experience in IT Controls testing, planning, management, and quality assurance to external audit standards. Comfortable performing IT Risk Assessments across various IT domains. Knowledge of auditing or designing controls for ERP systems, particularly SAP, is desired. Experience in issues/actions management and developing mitigation
IT Support Engineer, Service Desk, Brentwood and City of London Professional services company, c650 staff We are looking for a candidate with the following attributes. At least 5 years' experience in a 1st/2nd line IT Support role. Enthusiastic and motivated individual with a professional and courteous manner. Excellent customer service and communications skills, both written and verbal. Keen to learn and develop new skills, both through formal training and whilst in the role. Excellent time management skills. Able to prioritise workload to suit the needs of the business. Willingness to support users throughout the company by providing remote and desk-side support Ability to own and resolve IT Support issues, aiming to resolve as many calls as possible. Confidence to escalate calls internally and with third parties This role suits anyone with a keen interest in IT Support, looking to develop new skills. Experienced in the following technologies: Microsoft Windows 10 Microsoft Office, including Outlook Microsoft 365 Microsoft Exchange Microsoft SharePoint Active Directory VMWare Networking TCP/IP The role will be based primarily in Brentwood with travel to City of London office. 1 day working from Home
Apr 18, 2024
Full time
IT Support Engineer, Service Desk, Brentwood and City of London Professional services company, c650 staff We are looking for a candidate with the following attributes. At least 5 years' experience in a 1st/2nd line IT Support role. Enthusiastic and motivated individual with a professional and courteous manner. Excellent customer service and communications skills, both written and verbal. Keen to learn and develop new skills, both through formal training and whilst in the role. Excellent time management skills. Able to prioritise workload to suit the needs of the business. Willingness to support users throughout the company by providing remote and desk-side support Ability to own and resolve IT Support issues, aiming to resolve as many calls as possible. Confidence to escalate calls internally and with third parties This role suits anyone with a keen interest in IT Support, looking to develop new skills. Experienced in the following technologies: Microsoft Windows 10 Microsoft Office, including Outlook Microsoft 365 Microsoft Exchange Microsoft SharePoint Active Directory VMWare Networking TCP/IP The role will be based primarily in Brentwood with travel to City of London office. 1 day working from Home
Service Desk Support / 1st, 2nd Line / Contract / Warrington An urgent requirement for a IT support Engineer has become available with a retail organisation based in Warrington. This will be an initial 6 months and will require someone on-site for at least 3 or 4 days per week. Responsibilities: Responsible for providing support for all IT services in line with agreed Service Level Agreements Processing and coordinating timely responses to tickets and keeping customers appraised of progress to achieve resolution within agreed service levels Provide desk-side support to all employees in the Support Operations Centre Ensuring all tickets are logged and data captured in full and correctly Troubleshooting IT related issues from software to hardware, such as mobile phones, desk phones, laptops, PCs and printers Create a positive impression of the Service Desk by building a rapport with customers, focusing on business needs and delivering best possible customer service This role will move quickly and requires you to be available to start within 2 weeks. Interviews can be arranged immediately. Please apply with your CV via the link below or email me (Joss. co. uk) Service Desk Support / 1st, 2nd Line / Contract / Warrington Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself
Apr 18, 2024
Full time
Service Desk Support / 1st, 2nd Line / Contract / Warrington An urgent requirement for a IT support Engineer has become available with a retail organisation based in Warrington. This will be an initial 6 months and will require someone on-site for at least 3 or 4 days per week. Responsibilities: Responsible for providing support for all IT services in line with agreed Service Level Agreements Processing and coordinating timely responses to tickets and keeping customers appraised of progress to achieve resolution within agreed service levels Provide desk-side support to all employees in the Support Operations Centre Ensuring all tickets are logged and data captured in full and correctly Troubleshooting IT related issues from software to hardware, such as mobile phones, desk phones, laptops, PCs and printers Create a positive impression of the Service Desk by building a rapport with customers, focusing on business needs and delivering best possible customer service This role will move quickly and requires you to be available to start within 2 weeks. Interviews can be arranged immediately. Please apply with your CV via the link below or email me (Joss. co. uk) Service Desk Support / 1st, 2nd Line / Contract / Warrington Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself
1st/2nd Line Support Engineer My client, a Manufacturing company are looking for a 1st/2nd Line Support Engineer to welcome to their team based in Wellingborough. You will be tackling both 1st & 2nd Line tickets and occasionally travelling out to sites to provide in-person support. Location: Wellingborough Salary: up to £32,000 Key Responsibilities: Office 365 administration involving password resets, user licensing Mobile Device Management via Intune. Troubleshooting and fixing Printers Implementing a brand-new ERP System Technologies: Azure Windows Server Windows OS Office 365 Sharepoint Intune Networking Firewalls If this sounds like it could be for you, then please APPLY NOW or send your CV directly to Charles Roscoe at Allegiance Technology! Locations: Rothwell, Rushton, Desborough, Corby, Geddington, Burton Latimer, Thrapston, Wellingborough, Finedon, Market Harborough, Northampton, Rushden Key Words: 1st Line, First Line, 2nd Line, Second Line, IT Technician, ICT Technician, IT Engineer, IT Support Analyst, Service Desk Analyst, Helpdesk Analyst
Apr 18, 2024
Full time
1st/2nd Line Support Engineer My client, a Manufacturing company are looking for a 1st/2nd Line Support Engineer to welcome to their team based in Wellingborough. You will be tackling both 1st & 2nd Line tickets and occasionally travelling out to sites to provide in-person support. Location: Wellingborough Salary: up to £32,000 Key Responsibilities: Office 365 administration involving password resets, user licensing Mobile Device Management via Intune. Troubleshooting and fixing Printers Implementing a brand-new ERP System Technologies: Azure Windows Server Windows OS Office 365 Sharepoint Intune Networking Firewalls If this sounds like it could be for you, then please APPLY NOW or send your CV directly to Charles Roscoe at Allegiance Technology! Locations: Rothwell, Rushton, Desborough, Corby, Geddington, Burton Latimer, Thrapston, Wellingborough, Finedon, Market Harborough, Northampton, Rushden Key Words: 1st Line, First Line, 2nd Line, Second Line, IT Technician, ICT Technician, IT Engineer, IT Support Analyst, Service Desk Analyst, Helpdesk Analyst
2nd Line Support Engineer Chessington 34,000 - 38,000 + Education Funding + Progression An incredible opportunity awaits an experienced 2nd Line Engineer to flourish within an established company in an exciting role. In this position, you will be responsible for providing IT Support for a wide range of issues including hardware, software, networking, and security. Being seen as an escalation point for the junior 1st line engineers This role enables you to further develop your existing skills, leveraging your career-acquired knowledge. As a Senior IT Engineer, you will provide support for servers, hardware, software for workstation and cloud devices. Meet client's individual IT requirements and manage small to medium sized projects. You will configure software applications, anti-virus software across the network and install software on PCs locally or via software distribution tools. The company have been established for decades in providing specialise IT services for their customers, growing year on year and have become a multimillion pound turned over business. They are now looking for a 2nd line support engineer to join their team due to organic growth. This opportunity allows you to expand your experience within the IT sector, become a senior figure in a team and work with innovative Microsoft technologies. The role involves five days onsite work and visiting client sites occasionally when field engineers need support, making the ability to travel to around SW & W London crucial. The ideal candidate will possess 3+ years of experience providing IT support in an MSP or school environment and have experience in the following technologies Windows, Mac OS environments, DHCP, DNS, Google Workspace for Education, Azure, and Microsoft 365. Also, strong knowledge of VMware ESXi, Hyper-V, Group Policy management and SCCM/ Intune as deployment software. This is a fantastic opportunity to be able to work with the latest IT technologies, collaborate with an established company and become a senior member of an IT team with progression and funding for your education being available within the company. Every new member is given a road map of how they will be progressing within the company and what certifications they can have funded. The person: 3+ years of providing 2nd line support in an MSP or School environment. Proficiency with Windows, Mac OS environments, mobile devices, Google Workspace for Education, Office 365, and Azure Strong knowledge of VMWare ESXi, Hyper V, Group Policy, and SCCM/Intune Good communication skills The role: Providing both 2nd line support for a wide range of IT issues including hardware, software, networking, and security. Manage small and medium sizes projects Complete installation of new and existing software packages across the networks Be an escalation point for junior engineers providing support to them when needed and managing your own tasks Reference Number: BBBH(phone number removed) To apply for this role or to be considered for further roles, please click "Apply Now," or contact Mo Islam at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications, and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
Apr 18, 2024
Full time
2nd Line Support Engineer Chessington 34,000 - 38,000 + Education Funding + Progression An incredible opportunity awaits an experienced 2nd Line Engineer to flourish within an established company in an exciting role. In this position, you will be responsible for providing IT Support for a wide range of issues including hardware, software, networking, and security. Being seen as an escalation point for the junior 1st line engineers This role enables you to further develop your existing skills, leveraging your career-acquired knowledge. As a Senior IT Engineer, you will provide support for servers, hardware, software for workstation and cloud devices. Meet client's individual IT requirements and manage small to medium sized projects. You will configure software applications, anti-virus software across the network and install software on PCs locally or via software distribution tools. The company have been established for decades in providing specialise IT services for their customers, growing year on year and have become a multimillion pound turned over business. They are now looking for a 2nd line support engineer to join their team due to organic growth. This opportunity allows you to expand your experience within the IT sector, become a senior figure in a team and work with innovative Microsoft technologies. The role involves five days onsite work and visiting client sites occasionally when field engineers need support, making the ability to travel to around SW & W London crucial. The ideal candidate will possess 3+ years of experience providing IT support in an MSP or school environment and have experience in the following technologies Windows, Mac OS environments, DHCP, DNS, Google Workspace for Education, Azure, and Microsoft 365. Also, strong knowledge of VMware ESXi, Hyper-V, Group Policy management and SCCM/ Intune as deployment software. This is a fantastic opportunity to be able to work with the latest IT technologies, collaborate with an established company and become a senior member of an IT team with progression and funding for your education being available within the company. Every new member is given a road map of how they will be progressing within the company and what certifications they can have funded. The person: 3+ years of providing 2nd line support in an MSP or School environment. Proficiency with Windows, Mac OS environments, mobile devices, Google Workspace for Education, Office 365, and Azure Strong knowledge of VMWare ESXi, Hyper V, Group Policy, and SCCM/Intune Good communication skills The role: Providing both 2nd line support for a wide range of IT issues including hardware, software, networking, and security. Manage small and medium sizes projects Complete installation of new and existing software packages across the networks Be an escalation point for junior engineers providing support to them when needed and managing your own tasks Reference Number: BBBH(phone number removed) To apply for this role or to be considered for further roles, please click "Apply Now," or contact Mo Islam at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications, and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
Our client, a leading business in the IT Sector is seeking a Graduate IT Engineer to join their team on a full-time, permanent basis. Due to growth our client is looking to add a Graduate IT Engineer to their Help Desk team, where you will be joining a team of Engineers providing a high level of technical support to a broad range of clients. The ideal candidate will be Degree-educated in a relevant IT field, with a keen interest and passion for IT and Technology who is looking to progress their career within the sector. Due to the location of the office candidates will be required to have access to their own vehicle. Key Responsibilities: - Be the first point of contact for customers, providing a high level of technical support and customer service - Building relationships with clients and customers - Work towards SLAs in the team, ensuring targets are met within the company guidelines - Work through a range of 1st Line support tickets and queries from clients - Work on both day to day support tickets and project work for clients Key Experience: - Degree-educated in an IT discipline - Have a genuine and keen interest in IT - Researching IT in your own spare time, updating your knowledge whilst keeping updated with the latest tools and technologies - Previous experience in some form of customer-related role, where you have been required to provide a high level of customer service at all times This is the ideal opportunity for a Graduate IT Engineer to join a thriving business who are leaders within their field. You will be joining an experienced team of IT Engineers, working through a range of Help Desk tickets whilst also gaining experience in project work for a range of clients. As part of the role you will be supported with professional qualifications and will be provided with full training, with the opportunity to progress to 2nd and 3rd Line support in the future. CVs are being reviewed, so please apply now for immediate consideration.
Apr 18, 2024
Full time
Our client, a leading business in the IT Sector is seeking a Graduate IT Engineer to join their team on a full-time, permanent basis. Due to growth our client is looking to add a Graduate IT Engineer to their Help Desk team, where you will be joining a team of Engineers providing a high level of technical support to a broad range of clients. The ideal candidate will be Degree-educated in a relevant IT field, with a keen interest and passion for IT and Technology who is looking to progress their career within the sector. Due to the location of the office candidates will be required to have access to their own vehicle. Key Responsibilities: - Be the first point of contact for customers, providing a high level of technical support and customer service - Building relationships with clients and customers - Work towards SLAs in the team, ensuring targets are met within the company guidelines - Work through a range of 1st Line support tickets and queries from clients - Work on both day to day support tickets and project work for clients Key Experience: - Degree-educated in an IT discipline - Have a genuine and keen interest in IT - Researching IT in your own spare time, updating your knowledge whilst keeping updated with the latest tools and technologies - Previous experience in some form of customer-related role, where you have been required to provide a high level of customer service at all times This is the ideal opportunity for a Graduate IT Engineer to join a thriving business who are leaders within their field. You will be joining an experienced team of IT Engineers, working through a range of Help Desk tickets whilst also gaining experience in project work for a range of clients. As part of the role you will be supported with professional qualifications and will be provided with full training, with the opportunity to progress to 2nd and 3rd Line support in the future. CVs are being reviewed, so please apply now for immediate consideration.
Are you a skilled IT Support professional looking to step in to a more technical role, or perhaps a night owl tired of early mornings? This opportunity might be the perfect fit for you. You will be providing 1st and 2nd line support for a global law firm joining a friendly London based team. You will be working a set shift of 1-9pm, meaning you ll avoid the rush and save on travel costs. What s in it for you: Joining the evening shift team (1pm-9pm) Competitive salary and great benefits package Gain exposure to a range of technologies for personal and professional growth Key Responsibilities: Deskside/technical support Provide remote and on-site support for local and global users. Offer application support and troubleshoot hardware issues. Skills Required: Essential software knowledge: iManage/FileSite, Windows 10, Office 365, Citrix. Proficiency with essential hardware: laptops, desktops and phones. Experience working in a legal or professional services environment. Does this sound like your next role? Click ' Apply
Apr 18, 2024
Full time
Are you a skilled IT Support professional looking to step in to a more technical role, or perhaps a night owl tired of early mornings? This opportunity might be the perfect fit for you. You will be providing 1st and 2nd line support for a global law firm joining a friendly London based team. You will be working a set shift of 1-9pm, meaning you ll avoid the rush and save on travel costs. What s in it for you: Joining the evening shift team (1pm-9pm) Competitive salary and great benefits package Gain exposure to a range of technologies for personal and professional growth Key Responsibilities: Deskside/technical support Provide remote and on-site support for local and global users. Offer application support and troubleshoot hardware issues. Skills Required: Essential software knowledge: iManage/FileSite, Windows 10, Office 365, Citrix. Proficiency with essential hardware: laptops, desktops and phones. Experience working in a legal or professional services environment. Does this sound like your next role? Click ' Apply
An exciting opportunity has arisen for an IT Support engineer to join my client in West Sussex. This role will see you working within a small team where you will take responsibility for ensuring the reliability of IT systems and direct the support team in their day-to-day tasks. Responsibilities: Support a wide range of services including, network devices, security, data protection, Office 365, print management, mobile device management etc. Ensure that team members follow the agreed ticket escalation protocol Ensure fair distribution of helpdesk tickets and related tasks, and escalate as necessary to the ICT Services Coordinator Facilitate the installation and maintenance of software and hardware Oversee the database of users, network access rights, and Group Policy and Active Directory Required experience: 1st - 2nd line support across a variety of tech including: Windows and Apple OS Office 365 It would be ideal if you had experience working with the following: Active directory, DHCP, DNS, Group policy etc. Mobile Device management Networking The salary for the role is up to £40k + benefits. The location for this role is commutable from Chichester, Petersfield, Bognor Regis, Horsham, Worthing and the surrounding areas. To apply for the role, please respond to this advert or email Related terms: 1st line support, 2nd line support, support technician, technical support engineer. First line support, second line support. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Apr 18, 2024
Full time
An exciting opportunity has arisen for an IT Support engineer to join my client in West Sussex. This role will see you working within a small team where you will take responsibility for ensuring the reliability of IT systems and direct the support team in their day-to-day tasks. Responsibilities: Support a wide range of services including, network devices, security, data protection, Office 365, print management, mobile device management etc. Ensure that team members follow the agreed ticket escalation protocol Ensure fair distribution of helpdesk tickets and related tasks, and escalate as necessary to the ICT Services Coordinator Facilitate the installation and maintenance of software and hardware Oversee the database of users, network access rights, and Group Policy and Active Directory Required experience: 1st - 2nd line support across a variety of tech including: Windows and Apple OS Office 365 It would be ideal if you had experience working with the following: Active directory, DHCP, DNS, Group policy etc. Mobile Device management Networking The salary for the role is up to £40k + benefits. The location for this role is commutable from Chichester, Petersfield, Bognor Regis, Horsham, Worthing and the surrounding areas. To apply for the role, please respond to this advert or email Related terms: 1st line support, 2nd line support, support technician, technical support engineer. First line support, second line support. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
1st Line Support Engineer My client, an award-winning Managed Service Provider based in Cambridgeshire, is looking for a 1st Line Support Engineer to join their team! This role offers an exciting opportunity to work in a friendly, but challenging, environment whereby you will be highly appreciated. Location: Cambridge Salary: Up to £25,000 Working hours: Between 10am-6pm Responsibilities: Providing excellent customer experience, through issue resolution, and friendly customer service Answering and logging incoming call and chat support requests Maintaining detailed, accurate notes and time records Troubleshooting and resolving technical issues until resolution or escalation Referencing and updating client documentation and user guides Liaising with 3rd party software vendors Escalate incidents and service requests to 2nd line support where necessary Key skills: Windows Server & Desktop Office 365 administration and troubleshooting Familiarity with Active Directory, user management, and group policies. Networking experience If you are a skilled Service Desk Engineer seeking an opportunity to make a meaningful impact while advancing your career in the dynamic realm of Managed Service Providers, please apply with an up-to-date copy of your CV! Key skills: IT Support, IT Technician, IT Engineer, 1st Line, First Line, Support Engineer, IT Analyst Location: Cambridgeshire, Cambridge, Huntingdon, St Ives, March, Corby, Ounde, Peterborough, Stanford, Wellingborough, Sawtry, St Neots
Apr 18, 2024
Full time
1st Line Support Engineer My client, an award-winning Managed Service Provider based in Cambridgeshire, is looking for a 1st Line Support Engineer to join their team! This role offers an exciting opportunity to work in a friendly, but challenging, environment whereby you will be highly appreciated. Location: Cambridge Salary: Up to £25,000 Working hours: Between 10am-6pm Responsibilities: Providing excellent customer experience, through issue resolution, and friendly customer service Answering and logging incoming call and chat support requests Maintaining detailed, accurate notes and time records Troubleshooting and resolving technical issues until resolution or escalation Referencing and updating client documentation and user guides Liaising with 3rd party software vendors Escalate incidents and service requests to 2nd line support where necessary Key skills: Windows Server & Desktop Office 365 administration and troubleshooting Familiarity with Active Directory, user management, and group policies. Networking experience If you are a skilled Service Desk Engineer seeking an opportunity to make a meaningful impact while advancing your career in the dynamic realm of Managed Service Providers, please apply with an up-to-date copy of your CV! Key skills: IT Support, IT Technician, IT Engineer, 1st Line, First Line, Support Engineer, IT Analyst Location: Cambridgeshire, Cambridge, Huntingdon, St Ives, March, Corby, Ounde, Peterborough, Stanford, Wellingborough, Sawtry, St Neots
Infrastructure Engineer On Site St Albans Infrastructure Engineer On Site St Albans Our client a leader in their current field is looking for an experienced Infrastructure Engineer to join their European Support Team. You will be involved all aspects of 1st Line Support Escalations along with the BAU and Project Support of Infrastructure and Networks. This will include the following: 2nd/3rd Line Support, Implementation and Maintenance of the European Infrastructure Experience of BAU and project work. Experience of IT Security including Audits and Upgrades Strong Windows Knowledge including Servers and AD Knowledge of VM Ware and ESX ideal Any knowledge of Supporting IT Networks including Cisco essential Any VOIP knowledge useful If this could be your next career move, then please forward your cv for further information regarding salary and benefits. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website (url removed)
Apr 18, 2024
Full time
Infrastructure Engineer On Site St Albans Infrastructure Engineer On Site St Albans Our client a leader in their current field is looking for an experienced Infrastructure Engineer to join their European Support Team. You will be involved all aspects of 1st Line Support Escalations along with the BAU and Project Support of Infrastructure and Networks. This will include the following: 2nd/3rd Line Support, Implementation and Maintenance of the European Infrastructure Experience of BAU and project work. Experience of IT Security including Audits and Upgrades Strong Windows Knowledge including Servers and AD Knowledge of VM Ware and ESX ideal Any knowledge of Supporting IT Networks including Cisco essential Any VOIP knowledge useful If this could be your next career move, then please forward your cv for further information regarding salary and benefits. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website (url removed)
Role: Junior IT Support Engineer Location: Wolverhampton Salary: 18,000 - 20,000 Professional Development & Excellent Benefits! Sector: Managed IT Services We are looking for an experienced IT Service Desk Analyst to join our IT Solutions team. The successful candidate will be responsible for providing technical support and guidance to our customers, and ensuring that IT related problems are resolved in a timely manner. Key Responsibilities: Provide technical support to customers via phone, email, and live chat. Troubleshoot and resolve IT-related problems. Monitor and respond to customer inquiries and complaints. Maintain customer records and update them as needed. Provide feedback and suggestions for improving the customer experience. Follow up with customers to ensure their satisfaction with our services. Required Skills: Experience providing 1st Line Support Active Directory & Group Policy Office 365 - Admin portal SharePoint Knowledge of Windows Server 2012 & 2016 Understanding of Hyper V & Citrix Networking knowledge - Routers, Switches, WAPs, Firewalls, DNS, DHCP. Windows & Mac OS's Hardware builds and updates Endpoint threat management products Excellent written & verbal communication skills Skills that will make you stand out: Azure AD MSP experience ConnectWise CompTIA A+ & Network+ Microsoft certifications If the opportunity to gain exposure to new technologies and work within an exciting & technical environment is something of interest to you, please apply for this role ASAP. Please email me on ( thomas com. ) 1st Line Support - 2nd line support - Active Directory - Office 365 - Windows OS - macOS - Hardware - Hyper V - Citrix - Servers - Networking - Security In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 18, 2024
Full time
Role: Junior IT Support Engineer Location: Wolverhampton Salary: 18,000 - 20,000 Professional Development & Excellent Benefits! Sector: Managed IT Services We are looking for an experienced IT Service Desk Analyst to join our IT Solutions team. The successful candidate will be responsible for providing technical support and guidance to our customers, and ensuring that IT related problems are resolved in a timely manner. Key Responsibilities: Provide technical support to customers via phone, email, and live chat. Troubleshoot and resolve IT-related problems. Monitor and respond to customer inquiries and complaints. Maintain customer records and update them as needed. Provide feedback and suggestions for improving the customer experience. Follow up with customers to ensure their satisfaction with our services. Required Skills: Experience providing 1st Line Support Active Directory & Group Policy Office 365 - Admin portal SharePoint Knowledge of Windows Server 2012 & 2016 Understanding of Hyper V & Citrix Networking knowledge - Routers, Switches, WAPs, Firewalls, DNS, DHCP. Windows & Mac OS's Hardware builds and updates Endpoint threat management products Excellent written & verbal communication skills Skills that will make you stand out: Azure AD MSP experience ConnectWise CompTIA A+ & Network+ Microsoft certifications If the opportunity to gain exposure to new technologies and work within an exciting & technical environment is something of interest to you, please apply for this role ASAP. Please email me on ( thomas com. ) 1st Line Support - 2nd line support - Active Directory - Office 365 - Windows OS - macOS - Hardware - Hyper V - Citrix - Servers - Networking - Security In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
IT Service Desk Analyst - GBP 30000 Role - IT Service Desk Analyst Location - Birmingham Salary - 26,000 - 30,000 We are looking for an IT Specialist to deliver 1st and 2nd line support to join an ITIL based Service Desk Team in a Logistics Firm. If you have an appetite to learn, with a can-do attitude and are literate in IT, then you are in the right place. Being a single point of contact for employees, customers, and business partners - you will handle a wide range of requests as part of the role. Essential skills: ITIL Foundation IT Service management Windows 10, Server 2008/2012,2016 Active Directory Office 365 DNS, DHCP, TCP/IP Azure cloud infrastructure HP MSA SAN experience HP Server and networking hardware MDM Desirable skills: Understanding of supply chain & freight MS SQL / SSIS / SSRS PowerShell Applications : MS Visio, MS Project & Altova Mapforce. If you think you could be a good fit for the role, either apply directly or send your full CV to Thomas com. ITIL - Windows - Active Directory - Office 365 - DNS - DHCP - TCP/IP - AZURE - SAN - Networking - SAN - SQL - PowerShell In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 18, 2024
Full time
IT Service Desk Analyst - GBP 30000 Role - IT Service Desk Analyst Location - Birmingham Salary - 26,000 - 30,000 We are looking for an IT Specialist to deliver 1st and 2nd line support to join an ITIL based Service Desk Team in a Logistics Firm. If you have an appetite to learn, with a can-do attitude and are literate in IT, then you are in the right place. Being a single point of contact for employees, customers, and business partners - you will handle a wide range of requests as part of the role. Essential skills: ITIL Foundation IT Service management Windows 10, Server 2008/2012,2016 Active Directory Office 365 DNS, DHCP, TCP/IP Azure cloud infrastructure HP MSA SAN experience HP Server and networking hardware MDM Desirable skills: Understanding of supply chain & freight MS SQL / SSIS / SSRS PowerShell Applications : MS Visio, MS Project & Altova Mapforce. If you think you could be a good fit for the role, either apply directly or send your full CV to Thomas com. ITIL - Windows - Active Directory - Office 365 - DNS - DHCP - TCP/IP - AZURE - SAN - Networking - SAN - SQL - PowerShell In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Please note this role is contracted for a 12-month fixed-term contract SThree are delighted to announce that we're looking for a talented Service Delivery Engineer to join our wonderful team for 12 months. The Service Delivery Engineer provides 1st and 2nd line Support for all services, user provisioning, hardware break fix, monitoring and resolution of any issues affecting IT services and infrastructure providing clear and concise advice and guidance to all stakeholders whilst maintaining a professional standard. This role will have a requirement to provide on site technical support based from our London office, however travel to other UK offices may be required. About us SThree is the global STEM-specialist talent partner that connects sought-after specialists in life sciences, technology, engineering and mathematics with innovative organisations across the world. We are the number one destination for talent in the best STEM markets: Recruiting highly skilled professionals and discovering life-changing jobs for the unsung heroes who will positively shape our future. What are the day-to-day tasks? Providing 1st and 2nd line support for all IT products and services. Proactively taking ownership of Technology Support issues as they relate to specific sites as defined by the Service Delivery Manager. Answer inbound calls, live chat, and self-service requests; document, prioritise, assign, track and respond to incidents and requests in a timely manner. Ownership of Desktop equipment (Laptops and peripherals), Video Conferencing, Audio Visual and Telephony issues in regional sites either through active engagement with third party vendors or by travelling when required. Escalating problems to internal and external 3rd level support (other Group Technology resources and 3rd party suppliers) as appropriate and acting as a resource to implement solutions under 3rd level support direction. Providing liaison between the regional customers and Group Technology, with the twin aims of ensuring that Group Technology understands the customer's needs and concerns, and that the customers understand Group Technology's plans and assumptions. Ownership of asset management process in region. Responsible for local office delivery projects as directed by the Service Delivery Manager Role may involve work outside of core hours including when travelling to other UK Offices. Working in collaboration with regional service delivery colleagues to identify trends/ patterns in problem management and to work collaboratively to resolve these. Follow documented procedures to manage secure access to IT systems for starters, leavers, and any internal staffing changes. Maintain operation logs on all events, warnings and alerts, as well as recording and classifying all messages. Ensure that all routine housekeeping tasks are completed on all operational infrastructure and IT services in a timely manner. Liaise with 3rd party suppliers for escalation of production issues Involvement in office setup, refurbishment and retirement of legacy technology. Experience, Knowledge & Skills Demonstrate very good expertise in current server and desktop operating systems, wide-area and local-area networking, the Internet and telephony and video conferencing communications i.e. Microsoft Teams/ O365. Mobile and Laptop device management including In tune. Cisco routers and switches would be an advantage although not critical. Experience with Microsoft Power Platform would be an advantage although not critical. Experience with knowledge bases for support, including documenting knowledge articles. Qualifications Degree qualified in a Technology/Technology discipline (preferred) Benefits for our U.K. teams include: The choice to work flexibly from home and the office, in line with our hybrid working principles Bonus linked to company and personal performance Generous 28 days holiday allowance, plus public holidays Annual leave purchase scheme Five days paid Caregiver/Dependant leave per annum Five paid days off per year for volunteering Private healthcare, discounted dental insurance and health care cashback scheme Opportunity to participate in the company share scheme Access to a range of retail discounts and saving What we stand for We're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable, and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help. While SThree is committed to hybrid working and these roles will fall under this policy, it is important to note that for a successful and efficient delivery of the project there will be a requirement for extended attendance in the office in line with the hybrid working policy. What we stand for We create community and deliver change that transforms the future for everyone. With this in mind, we're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help.
Apr 18, 2024
Contractor
Please note this role is contracted for a 12-month fixed-term contract SThree are delighted to announce that we're looking for a talented Service Delivery Engineer to join our wonderful team for 12 months. The Service Delivery Engineer provides 1st and 2nd line Support for all services, user provisioning, hardware break fix, monitoring and resolution of any issues affecting IT services and infrastructure providing clear and concise advice and guidance to all stakeholders whilst maintaining a professional standard. This role will have a requirement to provide on site technical support based from our London office, however travel to other UK offices may be required. About us SThree is the global STEM-specialist talent partner that connects sought-after specialists in life sciences, technology, engineering and mathematics with innovative organisations across the world. We are the number one destination for talent in the best STEM markets: Recruiting highly skilled professionals and discovering life-changing jobs for the unsung heroes who will positively shape our future. What are the day-to-day tasks? Providing 1st and 2nd line support for all IT products and services. Proactively taking ownership of Technology Support issues as they relate to specific sites as defined by the Service Delivery Manager. Answer inbound calls, live chat, and self-service requests; document, prioritise, assign, track and respond to incidents and requests in a timely manner. Ownership of Desktop equipment (Laptops and peripherals), Video Conferencing, Audio Visual and Telephony issues in regional sites either through active engagement with third party vendors or by travelling when required. Escalating problems to internal and external 3rd level support (other Group Technology resources and 3rd party suppliers) as appropriate and acting as a resource to implement solutions under 3rd level support direction. Providing liaison between the regional customers and Group Technology, with the twin aims of ensuring that Group Technology understands the customer's needs and concerns, and that the customers understand Group Technology's plans and assumptions. Ownership of asset management process in region. Responsible for local office delivery projects as directed by the Service Delivery Manager Role may involve work outside of core hours including when travelling to other UK Offices. Working in collaboration with regional service delivery colleagues to identify trends/ patterns in problem management and to work collaboratively to resolve these. Follow documented procedures to manage secure access to IT systems for starters, leavers, and any internal staffing changes. Maintain operation logs on all events, warnings and alerts, as well as recording and classifying all messages. Ensure that all routine housekeeping tasks are completed on all operational infrastructure and IT services in a timely manner. Liaise with 3rd party suppliers for escalation of production issues Involvement in office setup, refurbishment and retirement of legacy technology. Experience, Knowledge & Skills Demonstrate very good expertise in current server and desktop operating systems, wide-area and local-area networking, the Internet and telephony and video conferencing communications i.e. Microsoft Teams/ O365. Mobile and Laptop device management including In tune. Cisco routers and switches would be an advantage although not critical. Experience with Microsoft Power Platform would be an advantage although not critical. Experience with knowledge bases for support, including documenting knowledge articles. Qualifications Degree qualified in a Technology/Technology discipline (preferred) Benefits for our U.K. teams include: The choice to work flexibly from home and the office, in line with our hybrid working principles Bonus linked to company and personal performance Generous 28 days holiday allowance, plus public holidays Annual leave purchase scheme Five days paid Caregiver/Dependant leave per annum Five paid days off per year for volunteering Private healthcare, discounted dental insurance and health care cashback scheme Opportunity to participate in the company share scheme Access to a range of retail discounts and saving What we stand for We're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable, and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help. While SThree is committed to hybrid working and these roles will fall under this policy, it is important to note that for a successful and efficient delivery of the project there will be a requirement for extended attendance in the office in line with the hybrid working policy. What we stand for We create community and deliver change that transforms the future for everyone. With this in mind, we're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help.
A Service Desk Analyst is required to provide first-class technical support and customer service to internal users. This role involves working collaboratively with team members to solve complex IT issues in a timely manner. Client Details Service Desk Analyst - Manchester Our client is a leading entity within the Not for Profit sector. With a sizeable workforce, they are committed to making a difference in the community. They have a strong reputation for their high-quality service and dedication to their cause. Description Service Desk Analyst - Manchester Provide top-notch technical 1st / 2nd line support to internal users. Solve complex IT issues efficiently via Telephone / Email / Face to face. Work collaboratively with team members. Ensure customer satisfaction through excellent service. Maintain and update the service desk system regularly. Escalate issues to the appropriate department when necessary. Contribute to the continuous improvement of the IT department. Adhere to all company policies and procedures. Profile Service Desk Analyst - Manchester A successful Service Desk Analyst should have: Relevant educational qualifications in Information Technology or related field Experience in a similar role Service Desk / Helpdesk role. Experience of using ITSM tools such as Cherwell, ServiceNow, Service Desk plus, Halo etc. Excellent troubleshooting and problem-solving skills Hands on knowledge / experience of MS Intune/Autopilot, Azure AD, Sharepoint, Azure AD, Mobile support for iOS/Android OS mobile devices Outstanding customer service skills Strong team working capabilities Able to work efficiently under pressure. Job Offer Service Desk Analyst - Manchester A competitive annual salary up to 26,000 (ranging from 22,000 to 26,000) Generous holiday leave of 28 days Pension scheme Cycle to work scheme A supportive and collaborative work culture. The opportunity to make a difference within the Not for Profit and Charities sector If you are a driven and dedicated Service Desk Analyst looking for an exciting opportunity in Sale, we encourage you to apply.
Apr 18, 2024
Full time
A Service Desk Analyst is required to provide first-class technical support and customer service to internal users. This role involves working collaboratively with team members to solve complex IT issues in a timely manner. Client Details Service Desk Analyst - Manchester Our client is a leading entity within the Not for Profit sector. With a sizeable workforce, they are committed to making a difference in the community. They have a strong reputation for their high-quality service and dedication to their cause. Description Service Desk Analyst - Manchester Provide top-notch technical 1st / 2nd line support to internal users. Solve complex IT issues efficiently via Telephone / Email / Face to face. Work collaboratively with team members. Ensure customer satisfaction through excellent service. Maintain and update the service desk system regularly. Escalate issues to the appropriate department when necessary. Contribute to the continuous improvement of the IT department. Adhere to all company policies and procedures. Profile Service Desk Analyst - Manchester A successful Service Desk Analyst should have: Relevant educational qualifications in Information Technology or related field Experience in a similar role Service Desk / Helpdesk role. Experience of using ITSM tools such as Cherwell, ServiceNow, Service Desk plus, Halo etc. Excellent troubleshooting and problem-solving skills Hands on knowledge / experience of MS Intune/Autopilot, Azure AD, Sharepoint, Azure AD, Mobile support for iOS/Android OS mobile devices Outstanding customer service skills Strong team working capabilities Able to work efficiently under pressure. Job Offer Service Desk Analyst - Manchester A competitive annual salary up to 26,000 (ranging from 22,000 to 26,000) Generous holiday leave of 28 days Pension scheme Cycle to work scheme A supportive and collaborative work culture. The opportunity to make a difference within the Not for Profit and Charities sector If you are a driven and dedicated Service Desk Analyst looking for an exciting opportunity in Sale, we encourage you to apply.