CENTRAL BEDFORDSHIRE COUNCIL
Shefford, Bedfordshire
An experienced SAP Support Officer with experience in financial processes in an enterprise environment is needed to join our team at the Central Bedfordshire Council based in Shefford on a full-time, hybrid working basis. Central Bedfordshire Council (CBC) has a leading Information Technology service with a forward-thinking approach that supports a modern and efficient local authority. We know that the right technology and support can transform services, improve outcomes for our residents, and boost the performance and productivity of our staff. This is a crucial role for CBC. It ensures that colleagues are supported in using S4/HANA for all areas of Finance (in particular, Accounts Receivable). The post holder will also be expected to recommend and implement improvements in our use of S4/HANA (especially for the Finance module). The Council is engaged in an increasingly transformational approach to service provision, and IT is critical to the success of this as we drive a digital-first agenda to ensure staff are engaged in activities that add the greatest value. This is an excellent opportunity to progress your career with a well-established company! About the Role We currently have a vacancy in the IT SAP team for an experienced SAP Support Officer, reporting to the IT Application Support Manager. The SAP Support Officer will work with S4/HANA, Fiori, SAP Analytics Cloud as well as our standard Microsoft products. You will be expected to attend a CBC office location as often as needed to carry out your role, which will be no less than once per month. Key Responsibilities: Think analytically and solve complex problems as part of providing support for S4/HANA Look for opportunities for improving the use of S4/HANA within the Council Deliver and document processes and procedures Work with multiple other teams across the Council, including IT teams, operations, projects, service desk, etc Required Experience: Experience in financial processes in an enterprise environment Experience in supporting and completing configuration of SAP (preferably S4/HANA) Knowledge and experience of Fiori and/or other SAP products (e.g. SAP BTP) Knowledge and experience of SAP Analytics Cloud (SAC) Some exposure to Local Government Required Skills: As a confident and great communicator in complex IT environments, you will be able to explain and discuss highly technical concepts/issues and solutions with a variety of stakeholders Benefits: Annual leave allowance of 25 days+ statutory holidays rising to 32 days with length of service Generous family-friendly policies and practices Local Government Pension Scheme (LGPS) -? This is a valuable part of our rewards package for employees and includes life insurance The opportunity to lease electric vehicles at competitive rates with our staff electric vehicle (EV) leasing scheme (permanent staff only) A comprehensive IT package to support you to work safely and effectively Annually paid social work fees? for qualified social workers in adults and children's (including senior practitioners) and Team Managers? where required Access to discounts on top UK retailers and local retailers A hybrid working arrangement gives you the option to work from home and access any of our? office locations A £250 one-off hybrid worker payment to help you adapt your home for safe and suitable working conditions The ability to work abroad for up to a month a year Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles, including; SAP Application Support Specialist, SAP User Support Technician, SAP System Support Coordinator, SAP IT Support Officer, SAP Customer Support Representative, SAP Operations Support Analyst, and SAP Technical Support Agent may also be considered for this role.
Apr 16, 2024
Full time
An experienced SAP Support Officer with experience in financial processes in an enterprise environment is needed to join our team at the Central Bedfordshire Council based in Shefford on a full-time, hybrid working basis. Central Bedfordshire Council (CBC) has a leading Information Technology service with a forward-thinking approach that supports a modern and efficient local authority. We know that the right technology and support can transform services, improve outcomes for our residents, and boost the performance and productivity of our staff. This is a crucial role for CBC. It ensures that colleagues are supported in using S4/HANA for all areas of Finance (in particular, Accounts Receivable). The post holder will also be expected to recommend and implement improvements in our use of S4/HANA (especially for the Finance module). The Council is engaged in an increasingly transformational approach to service provision, and IT is critical to the success of this as we drive a digital-first agenda to ensure staff are engaged in activities that add the greatest value. This is an excellent opportunity to progress your career with a well-established company! About the Role We currently have a vacancy in the IT SAP team for an experienced SAP Support Officer, reporting to the IT Application Support Manager. The SAP Support Officer will work with S4/HANA, Fiori, SAP Analytics Cloud as well as our standard Microsoft products. You will be expected to attend a CBC office location as often as needed to carry out your role, which will be no less than once per month. Key Responsibilities: Think analytically and solve complex problems as part of providing support for S4/HANA Look for opportunities for improving the use of S4/HANA within the Council Deliver and document processes and procedures Work with multiple other teams across the Council, including IT teams, operations, projects, service desk, etc Required Experience: Experience in financial processes in an enterprise environment Experience in supporting and completing configuration of SAP (preferably S4/HANA) Knowledge and experience of Fiori and/or other SAP products (e.g. SAP BTP) Knowledge and experience of SAP Analytics Cloud (SAC) Some exposure to Local Government Required Skills: As a confident and great communicator in complex IT environments, you will be able to explain and discuss highly technical concepts/issues and solutions with a variety of stakeholders Benefits: Annual leave allowance of 25 days+ statutory holidays rising to 32 days with length of service Generous family-friendly policies and practices Local Government Pension Scheme (LGPS) -? This is a valuable part of our rewards package for employees and includes life insurance The opportunity to lease electric vehicles at competitive rates with our staff electric vehicle (EV) leasing scheme (permanent staff only) A comprehensive IT package to support you to work safely and effectively Annually paid social work fees? for qualified social workers in adults and children's (including senior practitioners) and Team Managers? where required Access to discounts on top UK retailers and local retailers A hybrid working arrangement gives you the option to work from home and access any of our? office locations A £250 one-off hybrid worker payment to help you adapt your home for safe and suitable working conditions The ability to work abroad for up to a month a year Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles, including; SAP Application Support Specialist, SAP User Support Technician, SAP System Support Coordinator, SAP IT Support Officer, SAP Customer Support Representative, SAP Operations Support Analyst, and SAP Technical Support Agent may also be considered for this role.
Job Title: IT Support Engineer Location: Wimbledon, Putney, Fulham, Clapham, Kingston, Surbiton, New Malden, Weybridge, Raynes Park, Tooting Salary: upto £38,000 + Benefits + Bonus IMMEDIATE INTERVIEWS Evolve Recruitment are seeking to recruit a proactive, self-motivated and dilient IT Support/technical Engineer to join an established, dynamic company. The role will be varied and challenging; you will be required to provide comprehensive 1st and 2nd line IT support services, covering the installation, configuration and support of IT systems. To undertake the investigation and resolution of problems in a timely manner, maintaining a high degree of customer service and ensuring that good IT service management disciplines and documentation processes are maintained. The role will involved working in beautiful offices Monday - Friday near a mainline station. Key Responsibilities: Provide 1st and 2nd Line technical support and maintenance for IT desktop environment including PCs, laptops, telephony, printing, voicemail, e-mail and audio-visuals. Mixture of desk side, remote and "TechBar" support sessions Maintain a high degree of customer service for all support queries and adhere to IT service management principles. Record, prioritise, track and monitor support requests within the provided service desk tools to the point of closure or, where necessary, escalate to the IT Manager or appropriate external technical support / MSP or third-party vendor. Manage 1st line / Triage relationships with external IT support service provider. Take appropriate action to reduce repeat incidents including identification of repeated service issues, managing technical resolution, delivering training and familiarisation. Maintain and monitor IT security across the network: - Sonic Wall firewall and VPN awareness - Endpoint Anti-virus - Sophos Central - Messaging Controls and Filtering - Mimecast - Compliance and End Point Management through Azure - Maintain physical security - security alarms / door entry controls Administration of VOIP & Mobile phone systems - Teams Telephony / Avaya IP Office Assist in the development and maintenance of systems documentation, providing build notes, system configurations, process documentation self-help guides and a support Knowledge Base Maintain and update Asset Registers and / logs on changes to key systems User account creation and device setup - joiner / leaver / changes / passwords etc. Perform all aspects of Microsoft Windows AD Server and Azure administration. Awareness of the IT Disaster Recovery plan Skills & Experience: Sound applied and theoretical knowledge of: Office 365 / Azure AD / Entra Admin Intune Administration / MFA controls System Builds (Laptop/Workstation/Autopilot) Microsoft Operating Systems (Windows 10 and 11) and relevant application systems Office 365 Suite / OneDrive / SharePoint Sophos Central Antivirus controls Mimecast Email Security controls Video Conferencing - MS Teams and Zoom Android Mobile setup and management Mobile MDM device management IP based telephony systems Asset Register management Solid Networking, TCP/IP & VPN principles Strong Cyber Security awareness Desirable Skills/Knowledge: Educated up to degree level or equivalent in computing CompTIA / MTA / MCP / MCSA or equivalents Supporting Graphics Applications - Autodesk / Adobe / Sketchup etc. Dell, Server knowledge Windows Server, 2016 / 2019 administration, Local Active Directory Microsoft Exchange / Exchange Online VMware ESXi, ESX, vSphere 7.x Understanding of Backup/Disaster Recovery Local and wide area networking and configuration of switch / router / firewall Cisco Meraki • 4G/5G Routers / WiFi coverage mapping Powershell Service Desk / ITSM tools & management • Experience in working with an MSP Personal Qualities & Skills required Proven 1.5 - 3 years experience within a similar role. Attention to detail and accuracy Excellent problem-solving skills Provision of excellent customer service Understands the importance of confidentiality and ensure that confidentiality is maintained Able to prioritise workload and manage conflicting demands. Ability to work independently within guidelines Documentation skills Training skills Ability to analyse data and provide recommendations Strong influencer Change management (moves and changes) skills Eager to learn Strong interpersonal and communication skills, both oral and written Highly motivated self-starter, able to work on own initiative with minimum supervision Patient, calm and customer-oriented approach Committed to self-development Team player You are required to be eligible to work in the UK full time without restriction. If you feel you have the relevant skills and experience required for this role, then please apply to Evolve Recruitment, Kingston upon Thames for more information. Due to the high volume of applications we receive it is not always possible to respond to unsuccessful applicants. Therefore, if we have not responded to your application within five days please assume that on this occasion your application has not been successful.
Apr 16, 2024
Full time
Job Title: IT Support Engineer Location: Wimbledon, Putney, Fulham, Clapham, Kingston, Surbiton, New Malden, Weybridge, Raynes Park, Tooting Salary: upto £38,000 + Benefits + Bonus IMMEDIATE INTERVIEWS Evolve Recruitment are seeking to recruit a proactive, self-motivated and dilient IT Support/technical Engineer to join an established, dynamic company. The role will be varied and challenging; you will be required to provide comprehensive 1st and 2nd line IT support services, covering the installation, configuration and support of IT systems. To undertake the investigation and resolution of problems in a timely manner, maintaining a high degree of customer service and ensuring that good IT service management disciplines and documentation processes are maintained. The role will involved working in beautiful offices Monday - Friday near a mainline station. Key Responsibilities: Provide 1st and 2nd Line technical support and maintenance for IT desktop environment including PCs, laptops, telephony, printing, voicemail, e-mail and audio-visuals. Mixture of desk side, remote and "TechBar" support sessions Maintain a high degree of customer service for all support queries and adhere to IT service management principles. Record, prioritise, track and monitor support requests within the provided service desk tools to the point of closure or, where necessary, escalate to the IT Manager or appropriate external technical support / MSP or third-party vendor. Manage 1st line / Triage relationships with external IT support service provider. Take appropriate action to reduce repeat incidents including identification of repeated service issues, managing technical resolution, delivering training and familiarisation. Maintain and monitor IT security across the network: - Sonic Wall firewall and VPN awareness - Endpoint Anti-virus - Sophos Central - Messaging Controls and Filtering - Mimecast - Compliance and End Point Management through Azure - Maintain physical security - security alarms / door entry controls Administration of VOIP & Mobile phone systems - Teams Telephony / Avaya IP Office Assist in the development and maintenance of systems documentation, providing build notes, system configurations, process documentation self-help guides and a support Knowledge Base Maintain and update Asset Registers and / logs on changes to key systems User account creation and device setup - joiner / leaver / changes / passwords etc. Perform all aspects of Microsoft Windows AD Server and Azure administration. Awareness of the IT Disaster Recovery plan Skills & Experience: Sound applied and theoretical knowledge of: Office 365 / Azure AD / Entra Admin Intune Administration / MFA controls System Builds (Laptop/Workstation/Autopilot) Microsoft Operating Systems (Windows 10 and 11) and relevant application systems Office 365 Suite / OneDrive / SharePoint Sophos Central Antivirus controls Mimecast Email Security controls Video Conferencing - MS Teams and Zoom Android Mobile setup and management Mobile MDM device management IP based telephony systems Asset Register management Solid Networking, TCP/IP & VPN principles Strong Cyber Security awareness Desirable Skills/Knowledge: Educated up to degree level or equivalent in computing CompTIA / MTA / MCP / MCSA or equivalents Supporting Graphics Applications - Autodesk / Adobe / Sketchup etc. Dell, Server knowledge Windows Server, 2016 / 2019 administration, Local Active Directory Microsoft Exchange / Exchange Online VMware ESXi, ESX, vSphere 7.x Understanding of Backup/Disaster Recovery Local and wide area networking and configuration of switch / router / firewall Cisco Meraki • 4G/5G Routers / WiFi coverage mapping Powershell Service Desk / ITSM tools & management • Experience in working with an MSP Personal Qualities & Skills required Proven 1.5 - 3 years experience within a similar role. Attention to detail and accuracy Excellent problem-solving skills Provision of excellent customer service Understands the importance of confidentiality and ensure that confidentiality is maintained Able to prioritise workload and manage conflicting demands. Ability to work independently within guidelines Documentation skills Training skills Ability to analyse data and provide recommendations Strong influencer Change management (moves and changes) skills Eager to learn Strong interpersonal and communication skills, both oral and written Highly motivated self-starter, able to work on own initiative with minimum supervision Patient, calm and customer-oriented approach Committed to self-development Team player You are required to be eligible to work in the UK full time without restriction. If you feel you have the relevant skills and experience required for this role, then please apply to Evolve Recruitment, Kingston upon Thames for more information. Due to the high volume of applications we receive it is not always possible to respond to unsuccessful applicants. Therefore, if we have not responded to your application within five days please assume that on this occasion your application has not been successful.
We are looking for an entry level IT Grad for a contract role within the rail industry. The role will be based at Derby but will include areas based in the South West so the right person must be willing to travel as and when required. The contract will be offered for an initial 5 months and is likely to be extended thereafter. The IT Operations Engineer will be responsible for providing business continuity by supporting the End User community regarding the following activities at both their main office location and other remote sites in your region. IT Equipment Setup & Handover to Users within the Business IT Equipment Asset Management / Stock Control Incident Management Resolving all IT Incidents / Service Requests which are under your remit. Basic Network Connectivity Demands Basic Network Incident Management Troubleshooting Supervise 3rd Party Engineers undertaking installation, configuration, repair and decommission of depot IT. Windows Active Directory - Domain Account & Access Rights Management New Site Setups & Decommissions Network Connectivity LAN & WAN IT Desktop Connectivity Monitor, Docking Station, Keyboard & Mouse setup. Printer Connectivity Demands Connecting users to printers / Local Contact for Printer Delivery / Collection Provide Local Users with IT Guidance Provide Support & Assistance to IT Senior Site Manager as and when required. Knowledge & Experience Ability to troubleshoot basic IT laptop hardware, software, and network faults. At least 12 months experience of working in an IT support environment. Able to follow defined processes and procedures and apply logical thinking when required. Ability to work alone but also possess good team player mentality Personal Attributes Strong interpersonal, negotiation and influencing skills. Excellent written and oral communication skills and the ability to interact effectively with people at all levels throughout the organisation. Highly self-motivated, self-directed, and keen attention to detail. Experience working in a team-oriented, collaborative environment. Flexibility to travel to UK sites within Southwest region of UK. Full clean UK Driving Licence required. Formal Education & Certification BA or BS degree in the field of Computer Science or a related field and/or equivalent work experience desired but not essential
Apr 16, 2024
Contractor
We are looking for an entry level IT Grad for a contract role within the rail industry. The role will be based at Derby but will include areas based in the South West so the right person must be willing to travel as and when required. The contract will be offered for an initial 5 months and is likely to be extended thereafter. The IT Operations Engineer will be responsible for providing business continuity by supporting the End User community regarding the following activities at both their main office location and other remote sites in your region. IT Equipment Setup & Handover to Users within the Business IT Equipment Asset Management / Stock Control Incident Management Resolving all IT Incidents / Service Requests which are under your remit. Basic Network Connectivity Demands Basic Network Incident Management Troubleshooting Supervise 3rd Party Engineers undertaking installation, configuration, repair and decommission of depot IT. Windows Active Directory - Domain Account & Access Rights Management New Site Setups & Decommissions Network Connectivity LAN & WAN IT Desktop Connectivity Monitor, Docking Station, Keyboard & Mouse setup. Printer Connectivity Demands Connecting users to printers / Local Contact for Printer Delivery / Collection Provide Local Users with IT Guidance Provide Support & Assistance to IT Senior Site Manager as and when required. Knowledge & Experience Ability to troubleshoot basic IT laptop hardware, software, and network faults. At least 12 months experience of working in an IT support environment. Able to follow defined processes and procedures and apply logical thinking when required. Ability to work alone but also possess good team player mentality Personal Attributes Strong interpersonal, negotiation and influencing skills. Excellent written and oral communication skills and the ability to interact effectively with people at all levels throughout the organisation. Highly self-motivated, self-directed, and keen attention to detail. Experience working in a team-oriented, collaborative environment. Flexibility to travel to UK sites within Southwest region of UK. Full clean UK Driving Licence required. Formal Education & Certification BA or BS degree in the field of Computer Science or a related field and/or equivalent work experience desired but not essential
LB247 - IT Helpdesk Manager Location : Bolton Salary : £DOE Overview: First Military Recruitment are currently seeking an IT Helpdesk Manager on behalf of one of our clients.You will have responsibility for managing a team of Desktop Support Technicians (DST'S) who provide support to more than 1800 users across the UK. Our client encourages applications from ex-military personnel however all candidates will be given due consideration. Duties and Responsibilities: To lead and motivate the Desktop Support Team (DST) ensuring the required work is completed within the set business expectations. To manage all DST's ensuring all business SLA's and KPI's are always achieved. To develop a knowledge based shared framework to avoid single points of failure. To develop the DST's to ensure there is an equal balance of customer focus and technical ability. To effectively manage, appraise and develop all DST'S. To motivate and performance manage all DST'S in line with the businesses expectations. To ensure the smooth operational running of the help desk at all times. To observe, feedback and analyse support calls to develop the DST and prevent future problems. To continually review, define and rewrite all Desktop Support Technicians procedures. To actively manage all customer issues and manage the whole escalation process effectively. To act as the first liaison point to all customer complaints. Continually account manage all existing customers to ensure a high level of retention is achieved. To identify opportunities for service improvement and make recommendations. Skills and Qualifications: Comptia Network+. Excellent knowledge of Windows 10 and above, Mail Server and Microsoft Office suites. Candidates must have a fundamental knowledge of networking i.e. TCP/IP, LAN & WAN and their components. Knowledge of antivirus solutions, firewalls and web content access control. Experience of installing and configuring Windows Server 12 and above. Excellent time management skills with the ability to prioritise workload according to others needs. Excellent customer service and communication skills in order to deal with the needs of the business politely and efficiently. Willingness and enthusiasm to continually develop technical skills in line with the needs of the business. A proactive, confident, hardworking individual possessing excellent communication skills and a methodical approach to work. Ability to work on own initiative and prioritise work, whilst maintaining high standards at all times. Be motivated by achievement of personal targets and success.
Apr 16, 2024
Full time
LB247 - IT Helpdesk Manager Location : Bolton Salary : £DOE Overview: First Military Recruitment are currently seeking an IT Helpdesk Manager on behalf of one of our clients.You will have responsibility for managing a team of Desktop Support Technicians (DST'S) who provide support to more than 1800 users across the UK. Our client encourages applications from ex-military personnel however all candidates will be given due consideration. Duties and Responsibilities: To lead and motivate the Desktop Support Team (DST) ensuring the required work is completed within the set business expectations. To manage all DST's ensuring all business SLA's and KPI's are always achieved. To develop a knowledge based shared framework to avoid single points of failure. To develop the DST's to ensure there is an equal balance of customer focus and technical ability. To effectively manage, appraise and develop all DST'S. To motivate and performance manage all DST'S in line with the businesses expectations. To ensure the smooth operational running of the help desk at all times. To observe, feedback and analyse support calls to develop the DST and prevent future problems. To continually review, define and rewrite all Desktop Support Technicians procedures. To actively manage all customer issues and manage the whole escalation process effectively. To act as the first liaison point to all customer complaints. Continually account manage all existing customers to ensure a high level of retention is achieved. To identify opportunities for service improvement and make recommendations. Skills and Qualifications: Comptia Network+. Excellent knowledge of Windows 10 and above, Mail Server and Microsoft Office suites. Candidates must have a fundamental knowledge of networking i.e. TCP/IP, LAN & WAN and their components. Knowledge of antivirus solutions, firewalls and web content access control. Experience of installing and configuring Windows Server 12 and above. Excellent time management skills with the ability to prioritise workload according to others needs. Excellent customer service and communication skills in order to deal with the needs of the business politely and efficiently. Willingness and enthusiasm to continually develop technical skills in line with the needs of the business. A proactive, confident, hardworking individual possessing excellent communication skills and a methodical approach to work. Ability to work on own initiative and prioritise work, whilst maintaining high standards at all times. Be motivated by achievement of personal targets and success.
First Military Recruitment Ltd
Little Lever, Lancashire
LB247 - IT Helpdesk Manager Location : Bolton Salary : £DOE Overview: First Military Recruitment are currently seeking an IT Helpdesk Manager on behalf of one of our clients. You will have responsibility for managing a team of Desktop Support Technicians (DST S) who provide support to more than 1800 users across the UK. Our client encourages applications from ex-military personnel however all candidates will be given due consideration. Duties and Responsibilities: To lead and motivate the Desktop Support Team (DST) ensuring the required work is completed within the set business expectations. To manage all DST s ensuring all business SLA s and KPI s are always achieved. To develop a knowledge based shared framework to avoid single points of failure. To develop the DST s to ensure there is an equal balance of customer focus and technical ability. To effectively manage, appraise and develop all DST S. To motivate and performance manage all DST S in line with the businesses expectations. To ensure the smooth operational running of the help desk at all times. To observe, feedback and analyse support calls to develop the DST and prevent future problems. To continually review, define and rewrite all Desktop Support Technicians procedures. To actively manage all customer issues and manage the whole escalation process effectively. To act as the first liaison point to all customer complaints. Continually account manage all existing customers to ensure a high level of retention is achieved. To identify opportunities for service improvement and make recommendations. Skills and Qualifications: Comptia Network+. Excellent knowledge of Windows 10 and above, Mail Server and Microsoft Office suites. Candidates must have a fundamental knowledge of networking i.e. TCP/IP, LAN & WAN and their components. Knowledge of antivirus solutions, firewalls and web content access control. Experience of installing and configuring Windows Server 12 and above. Excellent time management skills with the ability to prioritise workload according to others needs. Excellent customer service and communication skills in order to deal with the needs of the business politely and efficiently. Willingness and enthusiasm to continually develop technical skills in line with the needs of the business. A proactive, confident, hardworking individual possessing excellent communication skills and a methodical approach to work. Ability to work on own initiative and prioritise work, whilst maintaining high standards at all times. Be motivated by achievement of personal targets and success.
Apr 16, 2024
Full time
LB247 - IT Helpdesk Manager Location : Bolton Salary : £DOE Overview: First Military Recruitment are currently seeking an IT Helpdesk Manager on behalf of one of our clients. You will have responsibility for managing a team of Desktop Support Technicians (DST S) who provide support to more than 1800 users across the UK. Our client encourages applications from ex-military personnel however all candidates will be given due consideration. Duties and Responsibilities: To lead and motivate the Desktop Support Team (DST) ensuring the required work is completed within the set business expectations. To manage all DST s ensuring all business SLA s and KPI s are always achieved. To develop a knowledge based shared framework to avoid single points of failure. To develop the DST s to ensure there is an equal balance of customer focus and technical ability. To effectively manage, appraise and develop all DST S. To motivate and performance manage all DST S in line with the businesses expectations. To ensure the smooth operational running of the help desk at all times. To observe, feedback and analyse support calls to develop the DST and prevent future problems. To continually review, define and rewrite all Desktop Support Technicians procedures. To actively manage all customer issues and manage the whole escalation process effectively. To act as the first liaison point to all customer complaints. Continually account manage all existing customers to ensure a high level of retention is achieved. To identify opportunities for service improvement and make recommendations. Skills and Qualifications: Comptia Network+. Excellent knowledge of Windows 10 and above, Mail Server and Microsoft Office suites. Candidates must have a fundamental knowledge of networking i.e. TCP/IP, LAN & WAN and their components. Knowledge of antivirus solutions, firewalls and web content access control. Experience of installing and configuring Windows Server 12 and above. Excellent time management skills with the ability to prioritise workload according to others needs. Excellent customer service and communication skills in order to deal with the needs of the business politely and efficiently. Willingness and enthusiasm to continually develop technical skills in line with the needs of the business. A proactive, confident, hardworking individual possessing excellent communication skills and a methodical approach to work. Ability to work on own initiative and prioritise work, whilst maintaining high standards at all times. Be motivated by achievement of personal targets and success.
Role: Service Desk Engineer Salary range: £DOE Hours: 35 hours per week Location: London What will you be doing as a Service Desk Engineer? Contributing to the provision of Information Systems (IS) solutions and services aligned with functional business objectives, IS best practices, and established professional standards. Collaborating efficiently with other teams and departments to ensure the effective delivery of services and business solutions. Supporting the Service Desk team in the maintenance, enhancement, and user support of current IT systems, with a particular emphasis on users' desktop environments. Aiding the Service Desk team in the configuration and rollout of new IT systems. Documenting all activities performed on the helpdesk system. Responsibilities as a Service Desk Engineer? Installing and configuring hardware, operating systems, and applications as instructed. Assisting in the utilization and maintenance of corporate security systems. Assisting in routine backups and maintaining backup records. Providing support for service desk level 1 & 2 inquiries. Establishing accounts and configuring hardware for new employees. Creating directories, files, and permissions based on NTFS permissions/SharePoint Sites. Addressing issues related to Azure Virtual Desktop. Offering assistance for the Microsoft 365 suite. Troubleshooting and offering basic user support for Azure Virtual Machine environments. Developing and deploying configurations using Intune. Managing patch updates for workstations, both internal and remote. Ensuring all changes to computer inventory are recorded in the asset management system. Meeting SLA targets for the Service Desk, including Incident, Problem & Change Management. Managing, updating, and supporting mobile devices through Mobile Device Management (MDM). Managing, updating, and supporting Apple devices. Collaborating with users and appropriate internal and external resources to identify potential enhancements to existing applications. Planning for and contributing to supervision and performance appraisal meetings. Actively participating in regular department and team meetings, contributing to strategic discussions and decisions beneficial to IT operations. Managing assets, licenses, and software. Ensuring compliance and security measures are upheld. Facilitating product procurement processes. Essential skills and experience Well-versed and experienced in various IT domains, encompassing Windows 10, Office 365, Server 2019, and Exchange Online. Additional familiarity with web development or SQL would be advantageous. Previous exposure to managing Azure Active Directory, Group Policy, and SharePoint Permissions. Knowledgeable about the latest versions of MS Office, productivity software, web browsers, web applications, and groupware. Providing end-user support for OneDrive and SharePoint. Previous involvement in VPN administration and supporting remote office setups. Capable of thriving in high-pressure environments and collaborating effectively within small teams. Demonstrating outstanding customer service capabilities. Proficient in organizing and planning tasks to meet designated deadlines. Openness to travel across the UK and accommodate unsocial hours, including evenings and weekends. Possessing experience in service desk operations. Familiarity with Mobile Device Management software, including configuration, setup, and deployment of mobile devices. Proficiency in building workstations utilizing EndPoint Manager/Intune. Providing end-user support for iMac and MacBook devices. Benefits Home-based working with flexible hours. 25 days holiday - plus additional 3 days at Christmas (and bank holidays). Pension (5.5% employer contribution). Annual performance-based salary increases. Employee Assistance & Wellbeing Programmes. Services advertised by Gold Group are those of an Agency and/or an Employment Business.We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Apr 15, 2024
Full time
Role: Service Desk Engineer Salary range: £DOE Hours: 35 hours per week Location: London What will you be doing as a Service Desk Engineer? Contributing to the provision of Information Systems (IS) solutions and services aligned with functional business objectives, IS best practices, and established professional standards. Collaborating efficiently with other teams and departments to ensure the effective delivery of services and business solutions. Supporting the Service Desk team in the maintenance, enhancement, and user support of current IT systems, with a particular emphasis on users' desktop environments. Aiding the Service Desk team in the configuration and rollout of new IT systems. Documenting all activities performed on the helpdesk system. Responsibilities as a Service Desk Engineer? Installing and configuring hardware, operating systems, and applications as instructed. Assisting in the utilization and maintenance of corporate security systems. Assisting in routine backups and maintaining backup records. Providing support for service desk level 1 & 2 inquiries. Establishing accounts and configuring hardware for new employees. Creating directories, files, and permissions based on NTFS permissions/SharePoint Sites. Addressing issues related to Azure Virtual Desktop. Offering assistance for the Microsoft 365 suite. Troubleshooting and offering basic user support for Azure Virtual Machine environments. Developing and deploying configurations using Intune. Managing patch updates for workstations, both internal and remote. Ensuring all changes to computer inventory are recorded in the asset management system. Meeting SLA targets for the Service Desk, including Incident, Problem & Change Management. Managing, updating, and supporting mobile devices through Mobile Device Management (MDM). Managing, updating, and supporting Apple devices. Collaborating with users and appropriate internal and external resources to identify potential enhancements to existing applications. Planning for and contributing to supervision and performance appraisal meetings. Actively participating in regular department and team meetings, contributing to strategic discussions and decisions beneficial to IT operations. Managing assets, licenses, and software. Ensuring compliance and security measures are upheld. Facilitating product procurement processes. Essential skills and experience Well-versed and experienced in various IT domains, encompassing Windows 10, Office 365, Server 2019, and Exchange Online. Additional familiarity with web development or SQL would be advantageous. Previous exposure to managing Azure Active Directory, Group Policy, and SharePoint Permissions. Knowledgeable about the latest versions of MS Office, productivity software, web browsers, web applications, and groupware. Providing end-user support for OneDrive and SharePoint. Previous involvement in VPN administration and supporting remote office setups. Capable of thriving in high-pressure environments and collaborating effectively within small teams. Demonstrating outstanding customer service capabilities. Proficient in organizing and planning tasks to meet designated deadlines. Openness to travel across the UK and accommodate unsocial hours, including evenings and weekends. Possessing experience in service desk operations. Familiarity with Mobile Device Management software, including configuration, setup, and deployment of mobile devices. Proficiency in building workstations utilizing EndPoint Manager/Intune. Providing end-user support for iMac and MacBook devices. Benefits Home-based working with flexible hours. 25 days holiday - plus additional 3 days at Christmas (and bank holidays). Pension (5.5% employer contribution). Annual performance-based salary increases. Employee Assistance & Wellbeing Programmes. Services advertised by Gold Group are those of an Agency and/or an Employment Business.We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Don't you just hate it when someone owes you money? It's the same for businesses too - late payments can be catastrophic. We have built a smart cloud-based SaaS product to help eradicate bad business debt and get payments flowing into our client's bank accounts quickly. We champion personal growth, wellbeing and a work-life balance and are delighted to offer a truly brilliant opportunity within a fast scaling fintech already adopted by the world's biggest brands. If you have experience as a Full Stack Developer and are looking for your next opportunity for a new challenge and many career development opportunities, we'd love to hear from you Role Info: Full-Stack DeveloperEpsom Office or Home Working - all your call!£55,000Plus Benefits Hours: 40 Hours Per WeekReporting to: Lead Developer Company: Awards: Fintech Winners at the CICM British Credit Awards 2023Clients: Verizon, Informa plc, Zoopla, Rentokil, Haymarket, SSE, Zendesk, Johnson Controls, ADT and More Culture: Informality and Flexibility, Work-Life Balance, Wellbeing, Personal Growth and Trust Your Skills: PHP, Laravel, MySQL, HTML, CSS, Javascript, Test Driven Development, Manipulating Large Datasets, Distributed Application Architecture Who we are: We power a financial tool that solves a problem for the majority of B2B Global companies irrespective of size, with a working monetisable model and a path to Global scale. Having recently launched our MVP, we are currently working with new clients to elicit feedback and improve the useability to support scalable growth. Feedback from industry professionals has been extremely positive. Our product offering is enhanced further by the current economic landscape. The Full-Stack Developer Role: Note: This role is unique! You will be encouraged to provide feedback and make suggestions to guide the design and architecture of the projects you are working on. You will have regular meetings within your team and with the Directors of the company, sharing ideas to improve the project and creating plans to implement these ideas. You will be the hub of the development team, understanding and orchestrating all the work that goes on inside the team. Documentation of the development work is also a requirement of the role, making sure that any work is documented prior to commencement. The project is a web application which has been developed on the LAMP stack, using PHP, LARAVEL and React. You will need these skill sets as well as experience working with others' code to succeed. As the business grows, you will have the opportunity to grow into a Senior Developer / Project Lead / Product Designer. About you: Essential: + 3+ years' experience as PHP developer+ Fluent in PHP with some demonstrable commercial experience using any major PHP 7+ frameworks ideally Laravel+ Solid understanding of major principles of Object-Oriented Programming and Design Patterns+ Solid understanding of database design fundamentals, data query, manipulating large datasets and experience with MySQL+ Solid understanding of asynchronous code execution and queues+ Comfortable with HTML, CSS and JavaScript, desirable fluency with React and JQuery+ Comfortable with Git version and control management+ Test Driven Development (TDD) with PHPUnit and Jest.js+ Experience with integration of external Services/RESTful APIs+ Experience with AWS and comfortable with distributed application architecture Nice to Haves: + Experience with refactoring legacy codebases+ Familiarity with Docker+ Experience with HTML responsive design Interested? Apply here for a fast-track path to the Hiring Manager Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Apr 15, 2024
Full time
Don't you just hate it when someone owes you money? It's the same for businesses too - late payments can be catastrophic. We have built a smart cloud-based SaaS product to help eradicate bad business debt and get payments flowing into our client's bank accounts quickly. We champion personal growth, wellbeing and a work-life balance and are delighted to offer a truly brilliant opportunity within a fast scaling fintech already adopted by the world's biggest brands. If you have experience as a Full Stack Developer and are looking for your next opportunity for a new challenge and many career development opportunities, we'd love to hear from you Role Info: Full-Stack DeveloperEpsom Office or Home Working - all your call!£55,000Plus Benefits Hours: 40 Hours Per WeekReporting to: Lead Developer Company: Awards: Fintech Winners at the CICM British Credit Awards 2023Clients: Verizon, Informa plc, Zoopla, Rentokil, Haymarket, SSE, Zendesk, Johnson Controls, ADT and More Culture: Informality and Flexibility, Work-Life Balance, Wellbeing, Personal Growth and Trust Your Skills: PHP, Laravel, MySQL, HTML, CSS, Javascript, Test Driven Development, Manipulating Large Datasets, Distributed Application Architecture Who we are: We power a financial tool that solves a problem for the majority of B2B Global companies irrespective of size, with a working monetisable model and a path to Global scale. Having recently launched our MVP, we are currently working with new clients to elicit feedback and improve the useability to support scalable growth. Feedback from industry professionals has been extremely positive. Our product offering is enhanced further by the current economic landscape. The Full-Stack Developer Role: Note: This role is unique! You will be encouraged to provide feedback and make suggestions to guide the design and architecture of the projects you are working on. You will have regular meetings within your team and with the Directors of the company, sharing ideas to improve the project and creating plans to implement these ideas. You will be the hub of the development team, understanding and orchestrating all the work that goes on inside the team. Documentation of the development work is also a requirement of the role, making sure that any work is documented prior to commencement. The project is a web application which has been developed on the LAMP stack, using PHP, LARAVEL and React. You will need these skill sets as well as experience working with others' code to succeed. As the business grows, you will have the opportunity to grow into a Senior Developer / Project Lead / Product Designer. About you: Essential: + 3+ years' experience as PHP developer+ Fluent in PHP with some demonstrable commercial experience using any major PHP 7+ frameworks ideally Laravel+ Solid understanding of major principles of Object-Oriented Programming and Design Patterns+ Solid understanding of database design fundamentals, data query, manipulating large datasets and experience with MySQL+ Solid understanding of asynchronous code execution and queues+ Comfortable with HTML, CSS and JavaScript, desirable fluency with React and JQuery+ Comfortable with Git version and control management+ Test Driven Development (TDD) with PHPUnit and Jest.js+ Experience with integration of external Services/RESTful APIs+ Experience with AWS and comfortable with distributed application architecture Nice to Haves: + Experience with refactoring legacy codebases+ Familiarity with Docker+ Experience with HTML responsive design Interested? Apply here for a fast-track path to the Hiring Manager Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
IT Service Desk - 2nd Line Support AnalystReports To: 2nd Line Team LeaderLocation: Wilmslow/RemoteHours of Work: Mon-Fri 8 am-6 pm (Rota shifts)Salary: £28000 per annum The RoleThe IT Service Desk is the single point of contact for all IT services, requests, and incidents. The IT Service Desk is a busy, dynamic, fast-paced team, servicing multiple individual businesses and over 1500 colleagues. In the role of 2nd Line Support Analyst, you will be responsible for interpreting escalated user problems and identifying solutions. The role of the IT Support team is to ensure that our colleagues have the technology they need to do their roles to achieve our business objectives. We are looking for customer-focused people to join our IT department to support our colleagues both hands-on in the office and remotely across the UK. This role would suit someone looking for their next role in IT having at least 1 year's experience in a similar role preferably with ITIL and Microsoft certifications. DutiesInclude but not limited to: Performance and capacity monitoring of systems and environments ISO27001 compliance monitoring and proactive/reactive management of issues Resolution of escalated colleague service requests or incidents as assigned within SLA Supporting 1st Line Support / Service Desk in busy periods Set up new hardware such as PCs, Laptops, iPhones and iPads. General end-user compute support tasks Liaising with 3rd party Suppliers Escalating calls where necessary to 3rd-line support Create and manage user accounts and licences in M365, Local Active Directory and Azure Active Directory. You will be required to travel to other offices as and when required. Skills Customer focussed and personal drive to deliver the best solutions Enthusiastic to deliver the best customer service putting your colleagues at the heart of everything you do Good communicator on the telephone, through email, and face-to-face Proven organisational skills Diligent, attention to detail Great team player with the ability to act on your own initiative when required Ability and desire to learn about the systems we support Enjoy solving problems Ability to prioritise your own work loads and manage expectations Calm and focused Technologies Knowledge and experience in the following is crucial Windows Platforms - Windows 10/11, Server 2012, 2016, 2019 IT Hardware Active Directory PowerShell M365 / Teams / SharePoint / OneDrive Antivirus software Intune Endpoint Manager Cloud Based technologies (Azure / AWS) Autopilot Cloud Based Telephony ITSM Tools Knowledge and experience in the following will be advantageous. Hyper V VPN, RDP Mobile devices - iPhone, iPad Google Suite Apple Business Management Multi-Tenant administration Experience in tenant migration Hit Apply now to forward your CV.
Apr 15, 2024
Full time
IT Service Desk - 2nd Line Support AnalystReports To: 2nd Line Team LeaderLocation: Wilmslow/RemoteHours of Work: Mon-Fri 8 am-6 pm (Rota shifts)Salary: £28000 per annum The RoleThe IT Service Desk is the single point of contact for all IT services, requests, and incidents. The IT Service Desk is a busy, dynamic, fast-paced team, servicing multiple individual businesses and over 1500 colleagues. In the role of 2nd Line Support Analyst, you will be responsible for interpreting escalated user problems and identifying solutions. The role of the IT Support team is to ensure that our colleagues have the technology they need to do their roles to achieve our business objectives. We are looking for customer-focused people to join our IT department to support our colleagues both hands-on in the office and remotely across the UK. This role would suit someone looking for their next role in IT having at least 1 year's experience in a similar role preferably with ITIL and Microsoft certifications. DutiesInclude but not limited to: Performance and capacity monitoring of systems and environments ISO27001 compliance monitoring and proactive/reactive management of issues Resolution of escalated colleague service requests or incidents as assigned within SLA Supporting 1st Line Support / Service Desk in busy periods Set up new hardware such as PCs, Laptops, iPhones and iPads. General end-user compute support tasks Liaising with 3rd party Suppliers Escalating calls where necessary to 3rd-line support Create and manage user accounts and licences in M365, Local Active Directory and Azure Active Directory. You will be required to travel to other offices as and when required. Skills Customer focussed and personal drive to deliver the best solutions Enthusiastic to deliver the best customer service putting your colleagues at the heart of everything you do Good communicator on the telephone, through email, and face-to-face Proven organisational skills Diligent, attention to detail Great team player with the ability to act on your own initiative when required Ability and desire to learn about the systems we support Enjoy solving problems Ability to prioritise your own work loads and manage expectations Calm and focused Technologies Knowledge and experience in the following is crucial Windows Platforms - Windows 10/11, Server 2012, 2016, 2019 IT Hardware Active Directory PowerShell M365 / Teams / SharePoint / OneDrive Antivirus software Intune Endpoint Manager Cloud Based technologies (Azure / AWS) Autopilot Cloud Based Telephony ITSM Tools Knowledge and experience in the following will be advantageous. Hyper V VPN, RDP Mobile devices - iPhone, iPad Google Suite Apple Business Management Multi-Tenant administration Experience in tenant migration Hit Apply now to forward your CV.
Profit Share annual bonus, personal development plan with dedicated self-development time. 22 days holiday, extra days leave on birthday, Pension, NHS Healthcare Top Up Cash Plan (money back on everyday medical expenses), Death in Service (3 x salary), Discount scheme on entertainment/shopping/leisure activities, Plus genuinely great co-workers who want to see the company and each other succeed, and we always have cakes and sweets on the go. What is the Role? As a 2nd Line Support Technician, you will play a crucial role in the day-to-day support and maintenance of our clients IT, telephony, and connectivity infrastructure. You will be responsible for providing technical support to end users, resolving complex issues, and contributing to the overall efficiency of our support offering. Primarily a desk-based role providing remote support the role will also involve occasional visits to customers premises. This role is ideally suited to a motivated and ambitious IT professional looking to take the next step in your career. Key Tasks & Accountabilities second-line technical support to end users, addressing hardware and software issues promptly and efficiently. and resolve escalated IT incidents, collaborating with our first line support other support teams and vendors as needed. configure, and maintain computer hardware software and peripherals. system upgrades and patches to ensure the security and stability of clients IT environments. and troubleshoot network related issues, including connectivity problems, access point faults and configuration errors. our proactive services in collaboration with the Head of Technology, focusing on the implementation of warning and alerting systems for both standard and custom solutions. our tools to deliver transparent technical reporting and develop strategies for addressing trends and resolving ongoing issues. our health check, review, roadmap and recommendations process. and troubleshoot telephony-related issues, including VoIP systems and connectivity. with 3rd line support and other IT professionals to implement and optimise IT solutions. and update documentation for IT procedures, configurations, and issue resolutions. in user training for both end users and on-the-job with 1st line support colleagues. up to date with industry trends and emerging technologies to contribute to continuous improvement initiatives. Experience: experience as a 2nd Line IT Support technician / engineer or similar role. extensive experience in a 1st line role with evidence of overachieving consistently in this role. in troubleshooting cloud, hardware, software, and network issues. knowledge of Microsoft operating systems. with Active Directory, Group Policy, and other network administration tasks. with VoIP telephony systems. with all Microsoft products, including Premium SKU's, Azure and Endpoint Manager is desirable.
Apr 15, 2024
Full time
Profit Share annual bonus, personal development plan with dedicated self-development time. 22 days holiday, extra days leave on birthday, Pension, NHS Healthcare Top Up Cash Plan (money back on everyday medical expenses), Death in Service (3 x salary), Discount scheme on entertainment/shopping/leisure activities, Plus genuinely great co-workers who want to see the company and each other succeed, and we always have cakes and sweets on the go. What is the Role? As a 2nd Line Support Technician, you will play a crucial role in the day-to-day support and maintenance of our clients IT, telephony, and connectivity infrastructure. You will be responsible for providing technical support to end users, resolving complex issues, and contributing to the overall efficiency of our support offering. Primarily a desk-based role providing remote support the role will also involve occasional visits to customers premises. This role is ideally suited to a motivated and ambitious IT professional looking to take the next step in your career. Key Tasks & Accountabilities second-line technical support to end users, addressing hardware and software issues promptly and efficiently. and resolve escalated IT incidents, collaborating with our first line support other support teams and vendors as needed. configure, and maintain computer hardware software and peripherals. system upgrades and patches to ensure the security and stability of clients IT environments. and troubleshoot network related issues, including connectivity problems, access point faults and configuration errors. our proactive services in collaboration with the Head of Technology, focusing on the implementation of warning and alerting systems for both standard and custom solutions. our tools to deliver transparent technical reporting and develop strategies for addressing trends and resolving ongoing issues. our health check, review, roadmap and recommendations process. and troubleshoot telephony-related issues, including VoIP systems and connectivity. with 3rd line support and other IT professionals to implement and optimise IT solutions. and update documentation for IT procedures, configurations, and issue resolutions. in user training for both end users and on-the-job with 1st line support colleagues. up to date with industry trends and emerging technologies to contribute to continuous improvement initiatives. Experience: experience as a 2nd Line IT Support technician / engineer or similar role. extensive experience in a 1st line role with evidence of overachieving consistently in this role. in troubleshooting cloud, hardware, software, and network issues. knowledge of Microsoft operating systems. with Active Directory, Group Policy, and other network administration tasks. with VoIP telephony systems. with all Microsoft products, including Premium SKU's, Azure and Endpoint Manager is desirable.
Role: Service Desk Engineer Salary range: DOE Hours: 35 hours per week Location: London What will you be doing as a Service Desk Engineer? Contributing to the provision of Information Systems (IS) solutions and services aligned with functional business objectives, IS best practices, and established professional standards. Collaborating efficiently with other teams and departments to ensure the effective delivery of services and business solutions. Supporting the Service Desk team in the maintenance, enhancement, and user support of current IT systems, with a particular emphasis on users' desktop environments. Aiding the Service Desk team in the configuration and rollout of new IT systems. Documenting all activities performed on the helpdesk system. Responsibilities as a Service Desk Engineer? Installing and configuring hardware, operating systems, and applications as instructed. Assisting in the utilization and maintenance of corporate security systems. Assisting in routine backups and maintaining backup records. Providing support for service desk level 1 & 2 inquiries. Establishing accounts and configuring hardware for new employees. Creating directories, files, and permissions based on NTFS permissions/SharePoint Sites. Addressing issues related to Azure Virtual Desktop. Offering assistance for the Microsoft 365 suite. Troubleshooting and offering basic user support for Azure Virtual Machine environments. Developing and deploying configurations using Intune. Managing patch updates for workstations, both internal and remote. Ensuring all changes to computer inventory are recorded in the asset management system. Meeting SLA targets for the Service Desk, including Incident, Problem & Change Management. Managing, updating, and supporting mobile devices through Mobile Device Management (MDM). Managing, updating, and supporting Apple devices. Collaborating with users and appropriate internal and external resources to identify potential enhancements to existing applications. Planning for and contributing to supervision and performance appraisal meetings. Actively participating in regular department and team meetings, contributing to strategic discussions and decisions beneficial to IT operations. Managing assets, licenses, and software. Ensuring compliance and security measures are upheld. Facilitating product procurement processes. Essential skills and experience Well-versed and experienced in various IT domains, encompassing Windows 10, Office 365, Server 2019, and Exchange Online. Additional familiarity with web development or SQL would be advantageous. Previous exposure to managing Azure Active Directory, Group Policy, and SharePoint Permissions. Knowledgeable about the latest versions of MS Office, productivity software, web browsers, web applications, and groupware. Providing end-user support for OneDrive and SharePoint. Previous involvement in VPN administration and supporting remote office setups. Capable of thriving in high-pressure environments and collaborating effectively within small teams. Demonstrating outstanding customer service capabilities. Proficient in organizing and planning tasks to meet designated deadlines. Openness to travel across the UK and accommodate unsocial hours, including evenings and weekends. Possessing experience in service desk operations. Familiarity with Mobile Device Management software, including configuration, setup, and deployment of mobile devices. Proficiency in building workstations utilizing EndPoint Manager/Intune. Providing end-user support for iMac and MacBook devices. Benefits Home-based working with flexible hours. 25 days holiday - plus additional 3 days at Christmas (and bank holidays). Pension (5.5% employer contribution). Annual performance-based salary increases. Employee Assistance & Wellbeing Programmes. Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Apr 15, 2024
Full time
Role: Service Desk Engineer Salary range: DOE Hours: 35 hours per week Location: London What will you be doing as a Service Desk Engineer? Contributing to the provision of Information Systems (IS) solutions and services aligned with functional business objectives, IS best practices, and established professional standards. Collaborating efficiently with other teams and departments to ensure the effective delivery of services and business solutions. Supporting the Service Desk team in the maintenance, enhancement, and user support of current IT systems, with a particular emphasis on users' desktop environments. Aiding the Service Desk team in the configuration and rollout of new IT systems. Documenting all activities performed on the helpdesk system. Responsibilities as a Service Desk Engineer? Installing and configuring hardware, operating systems, and applications as instructed. Assisting in the utilization and maintenance of corporate security systems. Assisting in routine backups and maintaining backup records. Providing support for service desk level 1 & 2 inquiries. Establishing accounts and configuring hardware for new employees. Creating directories, files, and permissions based on NTFS permissions/SharePoint Sites. Addressing issues related to Azure Virtual Desktop. Offering assistance for the Microsoft 365 suite. Troubleshooting and offering basic user support for Azure Virtual Machine environments. Developing and deploying configurations using Intune. Managing patch updates for workstations, both internal and remote. Ensuring all changes to computer inventory are recorded in the asset management system. Meeting SLA targets for the Service Desk, including Incident, Problem & Change Management. Managing, updating, and supporting mobile devices through Mobile Device Management (MDM). Managing, updating, and supporting Apple devices. Collaborating with users and appropriate internal and external resources to identify potential enhancements to existing applications. Planning for and contributing to supervision and performance appraisal meetings. Actively participating in regular department and team meetings, contributing to strategic discussions and decisions beneficial to IT operations. Managing assets, licenses, and software. Ensuring compliance and security measures are upheld. Facilitating product procurement processes. Essential skills and experience Well-versed and experienced in various IT domains, encompassing Windows 10, Office 365, Server 2019, and Exchange Online. Additional familiarity with web development or SQL would be advantageous. Previous exposure to managing Azure Active Directory, Group Policy, and SharePoint Permissions. Knowledgeable about the latest versions of MS Office, productivity software, web browsers, web applications, and groupware. Providing end-user support for OneDrive and SharePoint. Previous involvement in VPN administration and supporting remote office setups. Capable of thriving in high-pressure environments and collaborating effectively within small teams. Demonstrating outstanding customer service capabilities. Proficient in organizing and planning tasks to meet designated deadlines. Openness to travel across the UK and accommodate unsocial hours, including evenings and weekends. Possessing experience in service desk operations. Familiarity with Mobile Device Management software, including configuration, setup, and deployment of mobile devices. Proficiency in building workstations utilizing EndPoint Manager/Intune. Providing end-user support for iMac and MacBook devices. Benefits Home-based working with flexible hours. 25 days holiday - plus additional 3 days at Christmas (and bank holidays). Pension (5.5% employer contribution). Annual performance-based salary increases. Employee Assistance & Wellbeing Programmes. Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Don t you just hate it when someone owes you money? It s the same for businesses too - late payments can be catastrophic. We have built a smart cloud-based SaaS product to help eradicate bad business debt and get payments flowing into our client s bank accounts quickly. We champion personal growth, wellbeing and a work-life balance and are delighted to offer a truly brilliant opportunity within a fast scaling fintech already adopted by the world s biggest brands. If you have experience as a Full Stack Developer and are looking for your next opportunity for a new challenge and many career development opportunities, we d love to hear from you Role Info: Full-Stack Developer Epsom Office or Home Working - all your call! £55,000 Plus Benefits Hours: 40 Hours Per Week Reporting to: Lead Developer Company: Awards: Fintech Winners at the CICM British Credit Awards 2023 Clients: Verizon, Informa plc, Zoopla, Rentokil, Haymarket, SSE, Zendesk, Johnson Controls, ADT and More Culture: Informality and Flexibility, Work-Life Balance, Wellbeing, Personal Growth and Trust Your Skills: PHP, Laravel, MySQL, HTML, CSS, Javascript, Test Driven Development, Manipulating Large Datasets, Distributed Application Architecture Who we are: We power a financial tool that solves a problem for the majority of B2B Global companies irrespective of size, with a working monetisable model and a path to Global scale. Having recently launched our MVP, we are currently working with new clients to elicit feedback and improve the useability to support scalable growth. Feedback from industry professionals has been extremely positive. Our product offering is enhanced further by the current economic landscape. The Full-Stack Developer Role: Note: This role is unique! You will be encouraged to provide feedback and make suggestions to guide the design and architecture of the projects you are working on. You will have regular meetings within your team and with the Directors of the company, sharing ideas to improve the project and creating plans to implement these ideas. You will be the hub of the development team, understanding and orchestrating all the work that goes on inside the team. Documentation of the development work is also a requirement of the role, making sure that any work is documented prior to commencement. The project is a web application which has been developed on the LAMP stack, using PHP, LARAVEL and React. You will need these skill sets as well as experience working with others' code to succeed. As the business grows, you will have the opportunity to grow into a Senior Developer / Project Lead / Product Designer. About you: Essential: + 3+ years experience as PHP developer + Fluent in PHP with some demonstrable commercial experience using any major PHP 7+ frameworks ideally Laravel + Solid understanding of major principles of Object-Oriented Programming and Design Patterns + Solid understanding of database design fundamentals, data query, manipulating large datasets and experience with MySQL + Solid understanding of asynchronous code execution and queues + Comfortable with HTML, CSS and JavaScript, desirable fluency with React and JQuery + Comfortable with Git version and control management + Test Driven Development (TDD) with PHPUnit and Jest.js + Experience with integration of external Services/RESTful APIs + Experience with AWS and comfortable with distributed application architecture Nice to Haves: + Experience with refactoring legacy codebases + Familiarity with Docker + Experience with HTML responsive design Interested? Apply here for a fast-track path to the Hiring Manager Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Apr 15, 2024
Full time
Don t you just hate it when someone owes you money? It s the same for businesses too - late payments can be catastrophic. We have built a smart cloud-based SaaS product to help eradicate bad business debt and get payments flowing into our client s bank accounts quickly. We champion personal growth, wellbeing and a work-life balance and are delighted to offer a truly brilliant opportunity within a fast scaling fintech already adopted by the world s biggest brands. If you have experience as a Full Stack Developer and are looking for your next opportunity for a new challenge and many career development opportunities, we d love to hear from you Role Info: Full-Stack Developer Epsom Office or Home Working - all your call! £55,000 Plus Benefits Hours: 40 Hours Per Week Reporting to: Lead Developer Company: Awards: Fintech Winners at the CICM British Credit Awards 2023 Clients: Verizon, Informa plc, Zoopla, Rentokil, Haymarket, SSE, Zendesk, Johnson Controls, ADT and More Culture: Informality and Flexibility, Work-Life Balance, Wellbeing, Personal Growth and Trust Your Skills: PHP, Laravel, MySQL, HTML, CSS, Javascript, Test Driven Development, Manipulating Large Datasets, Distributed Application Architecture Who we are: We power a financial tool that solves a problem for the majority of B2B Global companies irrespective of size, with a working monetisable model and a path to Global scale. Having recently launched our MVP, we are currently working with new clients to elicit feedback and improve the useability to support scalable growth. Feedback from industry professionals has been extremely positive. Our product offering is enhanced further by the current economic landscape. The Full-Stack Developer Role: Note: This role is unique! You will be encouraged to provide feedback and make suggestions to guide the design and architecture of the projects you are working on. You will have regular meetings within your team and with the Directors of the company, sharing ideas to improve the project and creating plans to implement these ideas. You will be the hub of the development team, understanding and orchestrating all the work that goes on inside the team. Documentation of the development work is also a requirement of the role, making sure that any work is documented prior to commencement. The project is a web application which has been developed on the LAMP stack, using PHP, LARAVEL and React. You will need these skill sets as well as experience working with others' code to succeed. As the business grows, you will have the opportunity to grow into a Senior Developer / Project Lead / Product Designer. About you: Essential: + 3+ years experience as PHP developer + Fluent in PHP with some demonstrable commercial experience using any major PHP 7+ frameworks ideally Laravel + Solid understanding of major principles of Object-Oriented Programming and Design Patterns + Solid understanding of database design fundamentals, data query, manipulating large datasets and experience with MySQL + Solid understanding of asynchronous code execution and queues + Comfortable with HTML, CSS and JavaScript, desirable fluency with React and JQuery + Comfortable with Git version and control management + Test Driven Development (TDD) with PHPUnit and Jest.js + Experience with integration of external Services/RESTful APIs + Experience with AWS and comfortable with distributed application architecture Nice to Haves: + Experience with refactoring legacy codebases + Familiarity with Docker + Experience with HTML responsive design Interested? Apply here for a fast-track path to the Hiring Manager Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
KHIPU Networks have an exciting opportunity for an ApprenticeFinance Assistant to join their team. Location: Fleet, Hampshire (GU51 3TW) Salary: £18K Job Type: Full-time/ 37.5 PW About Us: KHIPU Networks is an award-winning and highly successful Cyber Security company based in the UK and Africa. We offer outstanding opportunities for candidates of all levels within a dynamic and flexible working environment. Founded in 2005, KHIPU Networks ethos has always been to work in partnership with customers, to understand their environments and challenges so that we can design and deploy 'Best-of-Breed solutions that enable them to meet their strategic goals. Apprentice Finance Assistant The Role: As an Apprentice Finance assistant you will provide telephone, email and direct liaison with staff, customers and suppliers to ensure the efficient order processing, logistics, stock control, invoice management as well as general office management. The post holder will complete regular training to be up to date with all company processes and procedures including regulatory requirements. As part of this apprenticeship, KHIPU will cover the costs of AAT levels 2 and 3. Apprentice Finance Assistant Key Responsibilities: - Raising of purchase orders and customer invoices - Inputting of purchase invoices on to the finance system (SAGE) - Recording of Account Managers sales commission - Processing of staff expenses weekly - Completing credit card reconciliation - Chasing aged debtors weekly for updates on their payment status - Dealing with internal enquiries for processing orders/raising invoices - Assistance for Account Managers and Operations Departments - Taking telephone calls from suppliers, customers and internal staff members - Complete any other admin tasks as necessary -Willing to complete and study towards their AAT qualification - Office based role Apprentice Finance Assistant You: - Essential: Keenness and aptitude for working with a team and on their own - An interest in business / office management - Fluent written and spoken English, competence in written dialogue (e.g. internal and customer emails) - Excellent Telephone Manner - Have a good understanding of MS office or similar technology Apprentice Finance Assistant Benefits: - AAT levels 2 and 3 paid for by company - Competitive salary - Private Medical and Dental Cover - Generous Employer Pension contributions - Annual Leave Entitlement that increases with service - Equal opportunities - Flexible work-life balance - Continuous career development opportunities Our Company Values: - COLLABORATION: We are a 130 person strong company, and no matter what, everyone is willing to help each other out. It helps to provide the best service to our customers and suppliers and also helps careers flourish. - RESPONSIVE: Not only do we have a fully staffed 24 7 Support Desk who are always available to assist our customers at any time of the day, we operate in a rapidly evolving industry and our cutting-edge solutions reflect the changing needs of our customers and the world we all live in. - FUN: Why work hard if you can t have a little fun too? KHIPU are always involved in remarkable company-wide events from Ladies Day at Ascot to Team Building in Dubai we know how to reward hard work! Application Process: You must have the right to work in the UK in order to be eligible to apply for this position. To submit your application for this exciting Apprentice Finance Assistant opportunity, please click Apply now.
Apr 15, 2024
Full time
KHIPU Networks have an exciting opportunity for an ApprenticeFinance Assistant to join their team. Location: Fleet, Hampshire (GU51 3TW) Salary: £18K Job Type: Full-time/ 37.5 PW About Us: KHIPU Networks is an award-winning and highly successful Cyber Security company based in the UK and Africa. We offer outstanding opportunities for candidates of all levels within a dynamic and flexible working environment. Founded in 2005, KHIPU Networks ethos has always been to work in partnership with customers, to understand their environments and challenges so that we can design and deploy 'Best-of-Breed solutions that enable them to meet their strategic goals. Apprentice Finance Assistant The Role: As an Apprentice Finance assistant you will provide telephone, email and direct liaison with staff, customers and suppliers to ensure the efficient order processing, logistics, stock control, invoice management as well as general office management. The post holder will complete regular training to be up to date with all company processes and procedures including regulatory requirements. As part of this apprenticeship, KHIPU will cover the costs of AAT levels 2 and 3. Apprentice Finance Assistant Key Responsibilities: - Raising of purchase orders and customer invoices - Inputting of purchase invoices on to the finance system (SAGE) - Recording of Account Managers sales commission - Processing of staff expenses weekly - Completing credit card reconciliation - Chasing aged debtors weekly for updates on their payment status - Dealing with internal enquiries for processing orders/raising invoices - Assistance for Account Managers and Operations Departments - Taking telephone calls from suppliers, customers and internal staff members - Complete any other admin tasks as necessary -Willing to complete and study towards their AAT qualification - Office based role Apprentice Finance Assistant You: - Essential: Keenness and aptitude for working with a team and on their own - An interest in business / office management - Fluent written and spoken English, competence in written dialogue (e.g. internal and customer emails) - Excellent Telephone Manner - Have a good understanding of MS office or similar technology Apprentice Finance Assistant Benefits: - AAT levels 2 and 3 paid for by company - Competitive salary - Private Medical and Dental Cover - Generous Employer Pension contributions - Annual Leave Entitlement that increases with service - Equal opportunities - Flexible work-life balance - Continuous career development opportunities Our Company Values: - COLLABORATION: We are a 130 person strong company, and no matter what, everyone is willing to help each other out. It helps to provide the best service to our customers and suppliers and also helps careers flourish. - RESPONSIVE: Not only do we have a fully staffed 24 7 Support Desk who are always available to assist our customers at any time of the day, we operate in a rapidly evolving industry and our cutting-edge solutions reflect the changing needs of our customers and the world we all live in. - FUN: Why work hard if you can t have a little fun too? KHIPU are always involved in remarkable company-wide events from Ladies Day at Ascot to Team Building in Dubai we know how to reward hard work! Application Process: You must have the right to work in the UK in order to be eligible to apply for this position. To submit your application for this exciting Apprentice Finance Assistant opportunity, please click Apply now.
IT Service Desk - 2nd Line Support Analyst Reports To: 2nd Line Team Leader Location: Wilmslow/Remote Hours of Work: Mon-Fri 8 am-6 pm (Rota shifts) Salary: 28000 per annum The Role The IT Service Desk is the single point of contact for all IT services, requests, and incidents. The IT Service Desk is a busy, dynamic, fast-paced team, servicing multiple individual businesses and over 1500 colleagues. In the role of 2nd Line Support Analyst, you will be responsible for interpreting escalated user problems and identifying solutions. The role of the IT Support team is to ensure that our colleagues have the technology they need to do their roles to achieve our business objectives. We are looking for customer-focused people to join our IT department to support our colleagues both hands-on in the office and remotely across the UK. This role would suit someone looking for their next role in IT having at least 1 year's experience in a similar role preferably with ITIL and Microsoft certifications. Duties Include but not limited to: Performance and capacity monitoring of systems and environments ISO27001 compliance monitoring and proactive/reactive management of issues Resolution of escalated colleague service requests or incidents as assigned within SLA Supporting 1st Line Support / Service Desk in busy periods Set up new hardware such as PCs, Laptops, iPhones and iPads. General end-user compute support tasks Liaising with 3rd party Suppliers Escalating calls where necessary to 3rd-line support Create and manage user accounts and licences in M365, Local Active Directory and Azure Active Directory. You will be required to travel to other offices as and when required. Skills Customer focussed and personal drive to deliver the best solutions Enthusiastic to deliver the best customer service putting your colleagues at the heart of everything you do Good communicator on the telephone, through email, and face-to-face Proven organisational skills Diligent, attention to detail Great team player with the ability to act on your own initiative when required Ability and desire to learn about the systems we support Enjoy solving problems Ability to prioritise your own work loads and manage expectations Calm and focused Technologies Knowledge and experience in the following is crucial Windows Platforms - Windows 10/11, Server 2012, 2016, 2019 IT Hardware Active Directory PowerShell M365 / Teams / SharePoint / OneDrive Antivirus software Intune Endpoint Manager Cloud Based technologies (Azure / AWS) Autopilot Cloud Based Telephony ITSM Tools Knowledge and experience in the following will be advantageous. Hyper V VPN, RDP Mobile devices - iPhone, iPad Google Suite Apple Business Management Multi-Tenant administration Experience in tenant migration Hit Apply now to forward your CV.
Apr 15, 2024
Full time
IT Service Desk - 2nd Line Support Analyst Reports To: 2nd Line Team Leader Location: Wilmslow/Remote Hours of Work: Mon-Fri 8 am-6 pm (Rota shifts) Salary: 28000 per annum The Role The IT Service Desk is the single point of contact for all IT services, requests, and incidents. The IT Service Desk is a busy, dynamic, fast-paced team, servicing multiple individual businesses and over 1500 colleagues. In the role of 2nd Line Support Analyst, you will be responsible for interpreting escalated user problems and identifying solutions. The role of the IT Support team is to ensure that our colleagues have the technology they need to do their roles to achieve our business objectives. We are looking for customer-focused people to join our IT department to support our colleagues both hands-on in the office and remotely across the UK. This role would suit someone looking for their next role in IT having at least 1 year's experience in a similar role preferably with ITIL and Microsoft certifications. Duties Include but not limited to: Performance and capacity monitoring of systems and environments ISO27001 compliance monitoring and proactive/reactive management of issues Resolution of escalated colleague service requests or incidents as assigned within SLA Supporting 1st Line Support / Service Desk in busy periods Set up new hardware such as PCs, Laptops, iPhones and iPads. General end-user compute support tasks Liaising with 3rd party Suppliers Escalating calls where necessary to 3rd-line support Create and manage user accounts and licences in M365, Local Active Directory and Azure Active Directory. You will be required to travel to other offices as and when required. Skills Customer focussed and personal drive to deliver the best solutions Enthusiastic to deliver the best customer service putting your colleagues at the heart of everything you do Good communicator on the telephone, through email, and face-to-face Proven organisational skills Diligent, attention to detail Great team player with the ability to act on your own initiative when required Ability and desire to learn about the systems we support Enjoy solving problems Ability to prioritise your own work loads and manage expectations Calm and focused Technologies Knowledge and experience in the following is crucial Windows Platforms - Windows 10/11, Server 2012, 2016, 2019 IT Hardware Active Directory PowerShell M365 / Teams / SharePoint / OneDrive Antivirus software Intune Endpoint Manager Cloud Based technologies (Azure / AWS) Autopilot Cloud Based Telephony ITSM Tools Knowledge and experience in the following will be advantageous. Hyper V VPN, RDP Mobile devices - iPhone, iPad Google Suite Apple Business Management Multi-Tenant administration Experience in tenant migration Hit Apply now to forward your CV.
Our client are a well-respected economics firm with a growing IT department seeking an enthusiastic Applications Analyst to join the team where you will be provided support and autonomy to get stuck in and provide day-to-day support of fundamental business applications and to work closely with the wider IT team on various user issues. You will report into the Senior Applications Manager and work in tandem, as the sole Applications Analyst, to support the helpdesk and manage the full software implementation lifecycle. This role will involve a customer facing element and you must enjoy working with people of all walks of life. Core responsibilities and skills required: Must have some experience of supporting business applications (Cloud-based and on-prem) Supporting delivery of new technology and software Troubleshooting and configuring software applications Provide 2nd line support Assist in the delivery of project work Knowledge of business software to include accounting/financial management, HR, CRM, SharePoint, Office Experience of SQL Server, Oracle or other RDMS Data Management experience Soft Skills: Passion for IT Genuine interest in helping others Self-motivated and proactive Analytic approach Hybrid working - core hours 9am - 5:30pm. If you feel you hit the criteria above, hit apply!
Apr 15, 2024
Full time
Our client are a well-respected economics firm with a growing IT department seeking an enthusiastic Applications Analyst to join the team where you will be provided support and autonomy to get stuck in and provide day-to-day support of fundamental business applications and to work closely with the wider IT team on various user issues. You will report into the Senior Applications Manager and work in tandem, as the sole Applications Analyst, to support the helpdesk and manage the full software implementation lifecycle. This role will involve a customer facing element and you must enjoy working with people of all walks of life. Core responsibilities and skills required: Must have some experience of supporting business applications (Cloud-based and on-prem) Supporting delivery of new technology and software Troubleshooting and configuring software applications Provide 2nd line support Assist in the delivery of project work Knowledge of business software to include accounting/financial management, HR, CRM, SharePoint, Office Experience of SQL Server, Oracle or other RDMS Data Management experience Soft Skills: Passion for IT Genuine interest in helping others Self-motivated and proactive Analytic approach Hybrid working - core hours 9am - 5:30pm. If you feel you hit the criteria above, hit apply!
2 nd Line Support Engineer - Kent- Onsite - £35k + Excellent benefits & career development Overview: An excellent opportunity has arisen with an MSP in Kent for a 2 nd Line Support Engineer. You will be responsible for handling all escalations on the service deskand ensuring all IT Systems are running smoothly. The role will cover all aspects of the internal IT systems from desktop and server support through to cloud and data centre management. Role & Responsibilities: Provide remote based end-user support to troubleshoot issues and problems with equipment and/or systems. Respond to service desk phone calls and tickets as needed. Installing and configuring computer hardware, software, systems, networks, printers, and scanners. Monitoring and maintaining computer systems and networks. Setting up accounts for new users. Repairing and replacing equipment as necessary. Testing new technology. Administering Microsoft 365. Performing upgrades and updates to existing hardware and software platforms. Management of internal and hosted software platforms such as Azure/365. Maintaining and updating technical documentation regularly. Provide an escalation point for out-of-hours and weekend coverage. Essential Skills & Experience: 2+ Years' experience of High level 2 nd Line Support. ITIL framework understanding. Ability to prioritise and manage multiple tasks. Strong customer relationship skills. Strong working knowledge of Microsoft Server environments and Office 365 solutions including Azure Active Directory and Endpoint Manager (management, configurations and deployments) Microsoft Intune Strong Microsoft product support skills. Networking Skills. Desirable: MSP background highly beneficial. Package: £35k depending on skills & experience. 22 days annual leave + bank holiday. Pension Scheme. L&D - Career development plan + training courses. Fully onsite + client visits when required. Monday-Friday 8:30am-5:30pm.
Apr 15, 2024
Full time
2 nd Line Support Engineer - Kent- Onsite - £35k + Excellent benefits & career development Overview: An excellent opportunity has arisen with an MSP in Kent for a 2 nd Line Support Engineer. You will be responsible for handling all escalations on the service deskand ensuring all IT Systems are running smoothly. The role will cover all aspects of the internal IT systems from desktop and server support through to cloud and data centre management. Role & Responsibilities: Provide remote based end-user support to troubleshoot issues and problems with equipment and/or systems. Respond to service desk phone calls and tickets as needed. Installing and configuring computer hardware, software, systems, networks, printers, and scanners. Monitoring and maintaining computer systems and networks. Setting up accounts for new users. Repairing and replacing equipment as necessary. Testing new technology. Administering Microsoft 365. Performing upgrades and updates to existing hardware and software platforms. Management of internal and hosted software platforms such as Azure/365. Maintaining and updating technical documentation regularly. Provide an escalation point for out-of-hours and weekend coverage. Essential Skills & Experience: 2+ Years' experience of High level 2 nd Line Support. ITIL framework understanding. Ability to prioritise and manage multiple tasks. Strong customer relationship skills. Strong working knowledge of Microsoft Server environments and Office 365 solutions including Azure Active Directory and Endpoint Manager (management, configurations and deployments) Microsoft Intune Strong Microsoft product support skills. Networking Skills. Desirable: MSP background highly beneficial. Package: £35k depending on skills & experience. 22 days annual leave + bank holiday. Pension Scheme. L&D - Career development plan + training courses. Fully onsite + client visits when required. Monday-Friday 8:30am-5:30pm.
An established client of ours in the professional services sector are looking for a Service Desk Analyst to join their team in Alderley Edge, on a permanent basis. Reporting to the Systems Manager, the successful candidate will provide 1st line support to end-users, support the ERP system and get involved with project work. This is an office-based role, so candidates should be in a commutable distance of Alderley Edge and happy to work on-site, Monday to Friday between 9:00am to 5:30pm. The organisation is undergoing an exciting period of growth in addition to digital transformation, so this is a great opportunity to work with some of the latest technologies and develop your skills further with lots of hands-on training alongside the team. Role Responsibilities: Provide first line technical support to users. Create new users and accounts. Log and record incidents and troubleshoot issues for users to resolution. Support the ERP system (full training is provided in their bespoke system). Update relevant technical documentation. We are looking for someone with 1 + years' experience in a 1st Line Support role who is technically minded and with an understanding of an ERP system. This is a user-facing role, so we are also looking for someone with strong communication skills, a patient approach and someone who is able to explain technical issues to non-technical users. This is an excellent opportunity for an enthusiastic and passionate 1st Line Support Technician to join a successful organisation which champions training, learning and development. Interviews are being arranged immediately for this role, so if this is of interest, please apply now for consideration! If you'd like more information about the role, please contact Charlotte Attwood for more information on / email your CV to For more information about Senitor and the opportunities we have to offer follow us on Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 15, 2024
Full time
An established client of ours in the professional services sector are looking for a Service Desk Analyst to join their team in Alderley Edge, on a permanent basis. Reporting to the Systems Manager, the successful candidate will provide 1st line support to end-users, support the ERP system and get involved with project work. This is an office-based role, so candidates should be in a commutable distance of Alderley Edge and happy to work on-site, Monday to Friday between 9:00am to 5:30pm. The organisation is undergoing an exciting period of growth in addition to digital transformation, so this is a great opportunity to work with some of the latest technologies and develop your skills further with lots of hands-on training alongside the team. Role Responsibilities: Provide first line technical support to users. Create new users and accounts. Log and record incidents and troubleshoot issues for users to resolution. Support the ERP system (full training is provided in their bespoke system). Update relevant technical documentation. We are looking for someone with 1 + years' experience in a 1st Line Support role who is technically minded and with an understanding of an ERP system. This is a user-facing role, so we are also looking for someone with strong communication skills, a patient approach and someone who is able to explain technical issues to non-technical users. This is an excellent opportunity for an enthusiastic and passionate 1st Line Support Technician to join a successful organisation which champions training, learning and development. Interviews are being arranged immediately for this role, so if this is of interest, please apply now for consideration! If you'd like more information about the role, please contact Charlotte Attwood for more information on / email your CV to For more information about Senitor and the opportunities we have to offer follow us on Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.
Our client, a large Chartered Accountancy based in Watford, has a new position for a 2nd Line IT Support Engineer to join their team. Reporting to the IT Managers and assisting our Technology Team in helping to grow the firm, the ideal candidate will have knowledge or experience in the following areas: - Windows desktop, server management, server administration and common business applications Hardware, including Laptops, Desktops, Servers Active Directory and Group Policy Microsoft Stack, Azure, Intune, Exchange, O365, Sharepoint, Team PowerShell Software deployment Understanding of network concepts and protocols Not essential but knowledge of Virtual Desktop environment would be beneficial Duties will involve: Collaborate with 1st Line and management to ensure seamless issue resolution Install, configure and maintain computer systems and applications Document and share troubleshooting steps, issue resolutions and knowledge with colleagues Work closely with IT professionals to identify and implement solutions Software and systems testing Troubleshoot and resolve software and network issues Work closely with management to improve and evolve technology solutions To be considered for this role candidates must have experience with server management & server administration The salary and benefits are generous for the successful candidate. For more information on the role please contact Ashby Finance.
Apr 15, 2024
Full time
Our client, a large Chartered Accountancy based in Watford, has a new position for a 2nd Line IT Support Engineer to join their team. Reporting to the IT Managers and assisting our Technology Team in helping to grow the firm, the ideal candidate will have knowledge or experience in the following areas: - Windows desktop, server management, server administration and common business applications Hardware, including Laptops, Desktops, Servers Active Directory and Group Policy Microsoft Stack, Azure, Intune, Exchange, O365, Sharepoint, Team PowerShell Software deployment Understanding of network concepts and protocols Not essential but knowledge of Virtual Desktop environment would be beneficial Duties will involve: Collaborate with 1st Line and management to ensure seamless issue resolution Install, configure and maintain computer systems and applications Document and share troubleshooting steps, issue resolutions and knowledge with colleagues Work closely with IT professionals to identify and implement solutions Software and systems testing Troubleshoot and resolve software and network issues Work closely with management to improve and evolve technology solutions To be considered for this role candidates must have experience with server management & server administration The salary and benefits are generous for the successful candidate. For more information on the role please contact Ashby Finance.
Our client based in Reading, Berkshire is looking for a motivated and passionate IT Support Engineer with good experience of supporting Schools with upholding all IT Hardware and Services across School Sites, as well as well as supporting the school in improving the standard of their ICT provisions. This role is offered on a full-time basis and you will be subject to an enhanced DBS and safeguarding checks. Duties Supporting communication between your schools and the client, ensuring they are up to date with what services the client can offer and control the accounts of your customers. You will join the onsite tech team and report to the Trust IT Manager, you will be responsible for upholding all IT hardware and services across the school sites as well as supporting the school in improving the standard of their ICT provisions and allow them to deliver efficient teaching and learning using ICT solutions. Answer to a wide range of technical duties related to the computer network and desktop services, firstly in connection with existing installations and upgrading of these installations. (Desktop computers, iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware). Repair or Installation of computers with standardised applications and networking software, diagnosing, and solving problems that come about in their operations. Settle and manage any technical issues that impact the operation of the school's function by providing efficient technical solutions. Repair or Installation of computers with standardised applications and networking software, diagnosing, and solving problems that come about in their operations. Settle and manage any technical issues that impact the operation of the school's function by providing efficient technical solutions. Requirements At least 2 years' experience in working as a previous ICT Technician within the education sector. Skilled in upholding the quality of school computer equipment, installing new and existing software across the network, supplying technical support for users and conclude identified technical problems. Answer to a wide range of technical duties related to the computer network and desktop services, firstly in connection with existing installations and upgrading of these installations. (Desktop computers, iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware). High level knowledge of common user applications and skilled in using Microsoft Office65. Passionate about IT, with a skilled technical background. Able to perform well within a team, have high level organisation and communication skills along with a courteous manner with the ability to explain technical issues in simple terms to the clients' customers. Able to work independently and be skilled at problem solving. A proactive approach to establishing ways to improve services given by your team. Salary Basic salary between £24,000 and £30,000 depending on experience
Apr 15, 2024
Full time
Our client based in Reading, Berkshire is looking for a motivated and passionate IT Support Engineer with good experience of supporting Schools with upholding all IT Hardware and Services across School Sites, as well as well as supporting the school in improving the standard of their ICT provisions. This role is offered on a full-time basis and you will be subject to an enhanced DBS and safeguarding checks. Duties Supporting communication between your schools and the client, ensuring they are up to date with what services the client can offer and control the accounts of your customers. You will join the onsite tech team and report to the Trust IT Manager, you will be responsible for upholding all IT hardware and services across the school sites as well as supporting the school in improving the standard of their ICT provisions and allow them to deliver efficient teaching and learning using ICT solutions. Answer to a wide range of technical duties related to the computer network and desktop services, firstly in connection with existing installations and upgrading of these installations. (Desktop computers, iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware). Repair or Installation of computers with standardised applications and networking software, diagnosing, and solving problems that come about in their operations. Settle and manage any technical issues that impact the operation of the school's function by providing efficient technical solutions. Repair or Installation of computers with standardised applications and networking software, diagnosing, and solving problems that come about in their operations. Settle and manage any technical issues that impact the operation of the school's function by providing efficient technical solutions. Requirements At least 2 years' experience in working as a previous ICT Technician within the education sector. Skilled in upholding the quality of school computer equipment, installing new and existing software across the network, supplying technical support for users and conclude identified technical problems. Answer to a wide range of technical duties related to the computer network and desktop services, firstly in connection with existing installations and upgrading of these installations. (Desktop computers, iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware). High level knowledge of common user applications and skilled in using Microsoft Office65. Passionate about IT, with a skilled technical background. Able to perform well within a team, have high level organisation and communication skills along with a courteous manner with the ability to explain technical issues in simple terms to the clients' customers. Able to work independently and be skilled at problem solving. A proactive approach to establishing ways to improve services given by your team. Salary Basic salary between £24,000 and £30,000 depending on experience
Amtis Professional Ltd
Burton-on-trent, Staffordshire
1st Line Service Desk Analyst - Permanent (Full-Time, Monday to Friday) position, based in Burton-Upon-Trent (Onsite) - £24k annual salary Job Summary: As a 1st Line Service Desk Analyst, you'll be the initial point of contact for internal customers regarding IT issues and queries. Your role involves logging and resolving requests and incidents efficiently while maintaining compliance with service level agreements (SLAs). You'll provide professional customer support, both remotely and in person, and assist with software and hardware issues, including troubleshooting and asset management. Key Responsibilities: First point of contact for internal IT inquiries and issues. Logging and resolving requests and incidents within SLA timeframes. Providing professional customer support remotely and in person. Administering and supporting IT solutions like Active Directory, Office 365, D365, and more. Managing user accounts, permissions, and software licenses. Installing and supporting software. Troubleshooting hardware and software issues on various devices. Asset management for IT equipment. Identifying and reporting problems to Service Managers. Organizing and prioritizing workload efficiently. Contributing to improving first-time issue resolution. Keeping updated on new technologies. Qualifications and Skills: ITIL certification or familiarity Previous IT Service Desk or customer support experience is a plus. Strong analytical and communication skills. Familiarity with Microsoft technologies and operating systems. Experience with end-user device support (desktops, laptops, printers, mobile devices). This concise job description covers the main responsibilities, qualifications, and skills required for the 1st Line Service Desk Analyst position. You can further customize it as needed for your specific job posting.
Apr 15, 2024
Full time
1st Line Service Desk Analyst - Permanent (Full-Time, Monday to Friday) position, based in Burton-Upon-Trent (Onsite) - £24k annual salary Job Summary: As a 1st Line Service Desk Analyst, you'll be the initial point of contact for internal customers regarding IT issues and queries. Your role involves logging and resolving requests and incidents efficiently while maintaining compliance with service level agreements (SLAs). You'll provide professional customer support, both remotely and in person, and assist with software and hardware issues, including troubleshooting and asset management. Key Responsibilities: First point of contact for internal IT inquiries and issues. Logging and resolving requests and incidents within SLA timeframes. Providing professional customer support remotely and in person. Administering and supporting IT solutions like Active Directory, Office 365, D365, and more. Managing user accounts, permissions, and software licenses. Installing and supporting software. Troubleshooting hardware and software issues on various devices. Asset management for IT equipment. Identifying and reporting problems to Service Managers. Organizing and prioritizing workload efficiently. Contributing to improving first-time issue resolution. Keeping updated on new technologies. Qualifications and Skills: ITIL certification or familiarity Previous IT Service Desk or customer support experience is a plus. Strong analytical and communication skills. Familiarity with Microsoft technologies and operating systems. Experience with end-user device support (desktops, laptops, printers, mobile devices). This concise job description covers the main responsibilities, qualifications, and skills required for the 1st Line Service Desk Analyst position. You can further customize it as needed for your specific job posting.
CRM Reporting & Development Specialist UK Wide £60,000 - £70,000 + Bonus & benefits The Company A CRM Reporting & Development Specialist is sought by a leading business services group with an enviable portfolio of FTSE 100 and Blue Chip clients. This organisation offers a broad range of services across international offices in Europe, the Middle East and Asia. Ambitious growth plans and continued profitable expansion within all markets and regions has created a new opportunity for a CRM Reporting & Development Specialist to join the team. Key Responsibilities of the CRM Reporting & Development Specialist Reporting & Insights - design and build out reporting within CRM utilising PowerBI and Fetch-based reporting services reports. CRM system development & maintenance - alongside the Senior CRM Technology Development Manager, maintain and develop the CRM system and any integrations in line with the CRM strategy and CRM roadmap. Reporting Training - deliver training (upskilling) and knowledge sharing on reporting & insights to both those in the CRM team as well as the relevant stakeholders in the business. Skills & Attributes of the CRM Reporting & Development Specialist Have a solid IT background in both applications and infrastructure, specifically Microsoft Dynamics and the Microsoft Power Platform. Have experience of developing and building out reporting, including both the front end design as well as able to bring the data in from the various required sources. Able to understand the business context, present practical solutions to the business in a language that resonates as well as share knowledge in a way that upskills those with limited or no knowledge of what reporting can bring. Have in depth knowledge of Microsoft Power Platform (specifically Power BI/Power Automate), Microsoft D365 Administration and customisation. Have a good understanding of Microsoft Server technologies (including SQL Server and SSMS) and Fetch XML queries utilising Dataverse. Be familiar with Remote Desktop functions (RDP) and basic web troubleshooting (e.g. Edge Developer Tools, TCP/IP port requirements). Problem solver, detail oriented, pro-active and team worker. Highly numerical with attention to detail and analytical mindset. Ability work and build relationship across various departments, teams and levels. Power Apps development experience is desirable (model driven/canvas-based applications). Experience with issue/project tools such as DevOps/Jira is desirable. Applications can only be considered from those eligible to live & work in the UK without restriction. Harcourt Matthews is acting as an Employment Agency in relation to this vacancy. Our divisions include: Legal Operations (Legal Tech and Legal Project Management, LPM, Operations Project Managers, Change, Innovation and Process Improvement); Accounting & Finance (Part and fully qualified Accountants); Pricing & Strategy; Pfi/PPP & FM. Harcourt Matthews is committed to diversity and inclusion. We value and encourage applications from all ethnicities and welcome everyone regardless of social background, disability, gender identity, and orientation. Diversity benefits us all and challenges our assumptions. Ref: BHJOB3543_5793
Apr 15, 2024
Full time
CRM Reporting & Development Specialist UK Wide £60,000 - £70,000 + Bonus & benefits The Company A CRM Reporting & Development Specialist is sought by a leading business services group with an enviable portfolio of FTSE 100 and Blue Chip clients. This organisation offers a broad range of services across international offices in Europe, the Middle East and Asia. Ambitious growth plans and continued profitable expansion within all markets and regions has created a new opportunity for a CRM Reporting & Development Specialist to join the team. Key Responsibilities of the CRM Reporting & Development Specialist Reporting & Insights - design and build out reporting within CRM utilising PowerBI and Fetch-based reporting services reports. CRM system development & maintenance - alongside the Senior CRM Technology Development Manager, maintain and develop the CRM system and any integrations in line with the CRM strategy and CRM roadmap. Reporting Training - deliver training (upskilling) and knowledge sharing on reporting & insights to both those in the CRM team as well as the relevant stakeholders in the business. Skills & Attributes of the CRM Reporting & Development Specialist Have a solid IT background in both applications and infrastructure, specifically Microsoft Dynamics and the Microsoft Power Platform. Have experience of developing and building out reporting, including both the front end design as well as able to bring the data in from the various required sources. Able to understand the business context, present practical solutions to the business in a language that resonates as well as share knowledge in a way that upskills those with limited or no knowledge of what reporting can bring. Have in depth knowledge of Microsoft Power Platform (specifically Power BI/Power Automate), Microsoft D365 Administration and customisation. Have a good understanding of Microsoft Server technologies (including SQL Server and SSMS) and Fetch XML queries utilising Dataverse. Be familiar with Remote Desktop functions (RDP) and basic web troubleshooting (e.g. Edge Developer Tools, TCP/IP port requirements). Problem solver, detail oriented, pro-active and team worker. Highly numerical with attention to detail and analytical mindset. Ability work and build relationship across various departments, teams and levels. Power Apps development experience is desirable (model driven/canvas-based applications). Experience with issue/project tools such as DevOps/Jira is desirable. Applications can only be considered from those eligible to live & work in the UK without restriction. Harcourt Matthews is acting as an Employment Agency in relation to this vacancy. Our divisions include: Legal Operations (Legal Tech and Legal Project Management, LPM, Operations Project Managers, Change, Innovation and Process Improvement); Accounting & Finance (Part and fully qualified Accountants); Pricing & Strategy; Pfi/PPP & FM. Harcourt Matthews is committed to diversity and inclusion. We value and encourage applications from all ethnicities and welcome everyone regardless of social background, disability, gender identity, and orientation. Diversity benefits us all and challenges our assumptions. Ref: BHJOB3543_5793