Systems Support Engineer

A Systems Support Engineer with a strong software tooling background is required to support tools and monitoring technologies within a Cloud based infrastructure for a Global technology company. Role: Systems Support Engineer As Systems Support Engineer you will be responsible for: + Managing a queue of requests from TechOps and Development teams + Provisioning access to standard enterprise systems and tools + Development and deployment of reporting + Working to SLA and OLA measures to ensure the best possible response to stakeholder requests + Creation of AWS (Cloud) accounts + Monitoring the penetration of Enterprise tools + Working closely with the Tools Provisioning manager and team to deploy, maintain and update Enterprise tools and access in a consistent and standard manner + Working with Product aligned infrastructure teams to assist with one off and bulk deployments of tools to their environments (including migration from previous tools) Experience: As Systems Support Engineer you will have experience of: + Degree qualified or equivalent in Computer Science or other relevant discipline + Broad experience in a technical support, ideally hosting in the Cloud, and on premise, or similar role + In-depth understanding of Infrastructure, ideally Amazon Web Services, and/or at least one of the following - Linux, Solaris, Wintel, and Storage & backup technologies + Good knowledge of monitoring tools and technologies + Extensive and demonstrable experience of Incident and Problem Management, with an understanding of other ITIL processes, applied across multi-platform technologies