Job Description
A Systems Support Engineer with a strong software tooling background is required to support tools and monitoring technologies within a Cloud based infrastructure for a Global technology company.
Role: Systems Support Engineer
As Systems Support Engineer you will be responsible for:
+ Managing a queue of requests from TechOps and Development teams
+ Provisioning access to standard enterprise systems and tools
+ Development and deployment of reporting
+ Working to SLA and OLA measures to ensure the best possible response to stakeholder requests
+ Creation of AWS (Cloud) accounts
+ Monitoring the penetration of Enterprise tools
+ Working closely with the Tools Provisioning manager and team to deploy, maintain and update Enterprise tools and access in a consistent and standard manner
+ Working with Product aligned infrastructure teams to assist with one off and bulk deployments of tools to their environments (including migration from previous tools)
Experience:
As Systems Support Engineer you will have experience of:
+ Degree qualified or equivalent in Computer Science or other relevant discipline
+ Broad experience in a technical support, ideally hosting in the Cloud, and on premise, or similar role
+ In-depth understanding of Infrastructure, ideally Amazon Web Services, and/or at least one of the following - Linux, Solaris, Wintel, and Storage & backup technologies
+ Good knowledge of monitoring tools and technologies
+ Extensive and demonstrable experience of Incident and Problem Management, with an understanding of other ITIL processes, applied across multi-platform technologies
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