IT Support Administrator

  • IT Jobs
  • Shepton Mallet, Somerset
  • Oct 29, 2018

Job Description

Are you an experienced IT Support Administrator or an IT Graduate? Are you an excellent communicator? Are you seeking a new challenge? I am looking for an IT Support Administrator to join a leading company based just outside of Shepton Mallet on a full-time, permanent basis. The mission of this role is to support the team through general administration tasks, issue management and resolution and technical duties across ABAH UK systems. Developing your skills and gaining experience through exposure to the IT systems and processes. Assisting the IT Support Manager with the security, integrity, compliance and usability of all ABAH UK systems. Main responsibilities include: * Provide 1st line telephone and email support and fault diagnosis to customers * Manage support calls with the IT SiteHelpDesk system where necessary * Take instruction from the IT Support Manager for allocated tasks and projects and complete as agreed. * Provide 1st and 2nd line support for ABAH UK systems * Provide on call duties as part of a rota * Maintain various databases/spreadsheets and produce reports as directed by IT Management * Maintain IT Procedures with team * Maintain IT stocks and stock orders and create new customer stock files * Process e-purchase orders where appropriate * Telephone system administration and support * PC build and support; includes application installs * Manage server backup administration tasks including tape and log checks * Hardware and peripheral support * Order processing support * Web systems set-up, implementation and support * Complete IT checklist tasks daily and periodically The successful candidate will be an IT Graduate (or equivalent through training and experience) with at least 1-year experience working in a similar IT environment. You will have a working knowledge of: * Helpdesk ticketing systems * Active directory * Microsoft windows 7 to 10 * Microsoft Office 2010 to 2016 * Office 365 * Telecommunications – phone systems, mobiles * Unified communications * Basic networking * Peripheral systems support * Work to al compliance and security standards You will be able to prioritise, have good problem resolution skills, work in a structured and analytical manner and have the ability to communicate technical issues to a non-technical audience. There may be occasions where you will be required to work at other ABAH UK sites. 40 hour week working Monday-Friday 9am-6pm Salary up to £19,600 Contact Louise on (Apply online only) or email your CV to Louise The Red Berry team always review and process job applications swiftly as possible. However due to the high volume of CVs that we receive online, we regrettably are not always able to respond to every applicant individually. If you've not heard from us within 7 working days, unfortunately on this occasion your application has not been successful

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