IT Service Desk Co-ordinator

  • IT Jobs
  • Stoke-on-Trent, Staffordshire
  • Oct 29, 2018

Job Description

Our client is part of a global manufacturing business, currently experiencing a high level of growth and development in the UK. As a result of this growth a brand new opportunity has been created for an IT Helpdesk employee to cover 2 sites in Staffordshire with the requirement to travel to other UK sites on occasions when required. This will be a standalone role in the UK, reporting into the main service desk in Germany and travel to that site to attend meetings is required throughout the year. The main purpose of the role is to provide support to up to 300 end users, diagnosing and identifying problems and resolving immediately where possible or escalating to a specialist in the IT department abroad when absolutely necessary. The post holder will also be on call 24/7 for 7 days a week every 5 weeks. As the main point of contact for the IT help desk the successful applicant will project a positive, client focused approach whilst resolving incidents in a prompt and efficient manner. Applicants will have broad experience in a variety of applications with excellent knowledge of end user equipment such as PC's, laptops and mobile devices. You will have knowledge of user/printer administration in Windows AD in a Windows 2008/2012 environment. Basic knowledge of LAN management is also required. Willingness to travel in the UK and abroad is essential as is the ability to work well as part of a team and be flexible in your approach to work

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