Location
Dstl Porton Down, Salisbury, Wiltshire, SP4 0JQ or Dstl Portsdown West, Fareham, Hampshire, PO17 6AD
About the job
Job summary
Dstl is the science and technology arm of the Ministry of Defence. We improve the front-line capability of the UK Armed Forces helping keep our country safe.
The Cyber Security and Safety Group has never been more important. Many military platforms such as fast jets, unmanned air vehicles, helicopters, naval vessels, and land vehicles are becoming increasingly reliant on Software, Artificial Intelligence (AI) and Autonomous functions to control all aspects of their behaviour.
We’re looking for mathematically strong data scientists to help make AI reliant military systems robust and trustworthy in complex operations to help save lives.
An example of our world class inspiring work is designing and trialling a variety of autonomous air and ground vehicles out in Salisbury plain with the US and Australia. AI models were retrained in flight to meet changing mission situations to enhance commanders’ decision-making.
You could be involved in:
Assessing and improving AI content in Defence and Security safety critical systems in the Air, Sea and Land domains, to ensure that they are safe, secure and protected.
Applying the latest thinking in verification and validation of artificial intelligence and autonomous functions for defence and security purposes.
Innovating to support the delivery of the UK Cyber Strategy by researching algorithms for Cyber defence.
Dstl recognises the importance of diversity and inclusion as people from diverse backgrounds bring fresh ideas. We are committed to building an inclusive working environment in which each employee fulfils their potential and maximises their contribution.
We particularly welcome female and ethnic minority applicants and those from the LGBTQI community, as they are under-represented within Dstl at these levels.
Job description
In this role you will:
Have a drive for keeping abreast of the latest developments in cyber security and emerging trends in artificial intelligence. We give our people the opportunity to think and innovate. We offer loads of opportunities for training and scholarships, attending and presenting at conferences, and collaborating with internal research and industry and academia.
Work in a team consisting of highly professional Autonomy and Mathematical experts with enviable national and international reputations to take part in cutting edge research. Use your critical thinking and creative problem solving skills to implement state of art methods and tools.
Develop a knowledge of undertaking verification, validation and vulnerability assessments on Systems of interest.
Appreciate the importance of safety, security requirements to have a positive impact on defence and security of the UK.
Deliver technical reports and recommendations to leadership, senior officials across government and military and other non-technical audiences through clear data storytelling and well-crafted verbal presentations
Person specification
We are looking for someone who has:
A keen interest in algorithms, AI, ML or statistical analysis along with a willingness to develop additional capabilities in cyber security and safety.
Experience contributing to Software or AI / ML intensive projects.
Is looking for a career with a difference, doing a job that provides the latest and most effective tools to defend our nation and uphold the principle of freedom.
Important Information:
Our work in defence, security and intelligence requires our employees to be UK Nationals who are able to gain a high level of security clearance to undertake the projects we are involved in to protect us from security threats. For this reason, only UK Nationals will be able to apply for this role. If you are an international or dual-national candidate, and you think you have the skills we need, please consider applying to any of our government, security or defence partners.
This role will require full UK security clearance and you should have resided in the UK for the past 5 years. For some roles Developed Vetting will also be required, in this case you should have resided in the UK for the past 10 years.
Behaviours
We'll assess you against these behaviours during the selection process:
Changing and Improving
Communicating and Influencing
Seeing the Big Picture
Working Together
Benefits
Benefits
Dstl’s full range of great benefits can be found in the information pack which includes:
Financial : An excellent pension scheme starting from 26% employer contribution ( find out more here ). In Year Rewarding Achievement bonuses and thank you vouchers. Rental deposit scheme and cycle to work scheme.
Flexible working : Options include alternative working patterns such as; compressed hours (e.g. working a 4 day week/ 9 day fortnight), job shares and annualised hours (agreed number of hours per annum paid monthly i.e. working term-time only).
Working hours: Flexibility around your working day (e.g. start time, finish time). Ability to bank hours in a 12 month reference period including the ability to accrue and use 3 days per calendar month.
Where you work: Depending on your role, blended working may be available including remote working to suit you and your team. This can be discussed at interview.
Annual leave: 25 days pro rata (rising to 30 after 5 years) plus 8 public holidays with the ability to buy/sell 5 additional days per annum.
Family: Maternity, adoption or shared parental leave of up to 26 weeks with full pay, an additional 13 weeks statutory pay and a further 13 weeks unpaid
Learning and Development: Dstl encourages and supports charterships, accreditations and provides employees access to fully funded apprenticeships up to level 7 (Masters Degree). Dstl will pay for 2 memberships with relevant bodies/institutions. Employees also have access to Civil Service Learning.
Facilities: Onsite parking, EV Charging points, restaurants, cafés and gyms.
Things you need to know
Selection process details
This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours and Experience.
We want you to have your best chance of success in our recruitment process, so If at any stage of the application process you would like help or assistance please contact the Dstl Recruitment Team dstlrecruitment@dstl.gov.uk and we will do all we can to support you.
Sifting will be taking place bi-weekly throughout the campaign, successful applicants will be invited to attend an online interview via MS Teams.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window) . See our vetting charter (opens in a new window) . People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
Open to UK nationals only. This job is not open to candidates who hold a dual nationality.
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
Name : Dstl Recruitment
Email : dstlrecruitment@dstl.gov.uk
Recruitment team
Email : dstlrecruitment@dstl.gov.uk
Further information
Should you wish to raise a formal complaint about the Dstl recruitment process you should email dstlrecruitment@dstl.gov.uk stating the nature of the issue. We will respond within 5 working days.
Attachments
20230626_CSAS_Data_Scientist_Autonomy_Dependability_L5 Opens in new window (docx, 66kB) Candidate_info_pack_CIS - 20220824 Opens in new window (pdf, 1378kB)
Jul 03, 2023
Full time
Location
Dstl Porton Down, Salisbury, Wiltshire, SP4 0JQ or Dstl Portsdown West, Fareham, Hampshire, PO17 6AD
About the job
Job summary
Dstl is the science and technology arm of the Ministry of Defence. We improve the front-line capability of the UK Armed Forces helping keep our country safe.
The Cyber Security and Safety Group has never been more important. Many military platforms such as fast jets, unmanned air vehicles, helicopters, naval vessels, and land vehicles are becoming increasingly reliant on Software, Artificial Intelligence (AI) and Autonomous functions to control all aspects of their behaviour.
We’re looking for mathematically strong data scientists to help make AI reliant military systems robust and trustworthy in complex operations to help save lives.
An example of our world class inspiring work is designing and trialling a variety of autonomous air and ground vehicles out in Salisbury plain with the US and Australia. AI models were retrained in flight to meet changing mission situations to enhance commanders’ decision-making.
You could be involved in:
Assessing and improving AI content in Defence and Security safety critical systems in the Air, Sea and Land domains, to ensure that they are safe, secure and protected.
Applying the latest thinking in verification and validation of artificial intelligence and autonomous functions for defence and security purposes.
Innovating to support the delivery of the UK Cyber Strategy by researching algorithms for Cyber defence.
Dstl recognises the importance of diversity and inclusion as people from diverse backgrounds bring fresh ideas. We are committed to building an inclusive working environment in which each employee fulfils their potential and maximises their contribution.
We particularly welcome female and ethnic minority applicants and those from the LGBTQI community, as they are under-represented within Dstl at these levels.
Job description
In this role you will:
Have a drive for keeping abreast of the latest developments in cyber security and emerging trends in artificial intelligence. We give our people the opportunity to think and innovate. We offer loads of opportunities for training and scholarships, attending and presenting at conferences, and collaborating with internal research and industry and academia.
Work in a team consisting of highly professional Autonomy and Mathematical experts with enviable national and international reputations to take part in cutting edge research. Use your critical thinking and creative problem solving skills to implement state of art methods and tools.
Develop a knowledge of undertaking verification, validation and vulnerability assessments on Systems of interest.
Appreciate the importance of safety, security requirements to have a positive impact on defence and security of the UK.
Deliver technical reports and recommendations to leadership, senior officials across government and military and other non-technical audiences through clear data storytelling and well-crafted verbal presentations
Person specification
We are looking for someone who has:
A keen interest in algorithms, AI, ML or statistical analysis along with a willingness to develop additional capabilities in cyber security and safety.
Experience contributing to Software or AI / ML intensive projects.
Is looking for a career with a difference, doing a job that provides the latest and most effective tools to defend our nation and uphold the principle of freedom.
Important Information:
Our work in defence, security and intelligence requires our employees to be UK Nationals who are able to gain a high level of security clearance to undertake the projects we are involved in to protect us from security threats. For this reason, only UK Nationals will be able to apply for this role. If you are an international or dual-national candidate, and you think you have the skills we need, please consider applying to any of our government, security or defence partners.
This role will require full UK security clearance and you should have resided in the UK for the past 5 years. For some roles Developed Vetting will also be required, in this case you should have resided in the UK for the past 10 years.
Behaviours
We'll assess you against these behaviours during the selection process:
Changing and Improving
Communicating and Influencing
Seeing the Big Picture
Working Together
Benefits
Benefits
Dstl’s full range of great benefits can be found in the information pack which includes:
Financial : An excellent pension scheme starting from 26% employer contribution ( find out more here ). In Year Rewarding Achievement bonuses and thank you vouchers. Rental deposit scheme and cycle to work scheme.
Flexible working : Options include alternative working patterns such as; compressed hours (e.g. working a 4 day week/ 9 day fortnight), job shares and annualised hours (agreed number of hours per annum paid monthly i.e. working term-time only).
Working hours: Flexibility around your working day (e.g. start time, finish time). Ability to bank hours in a 12 month reference period including the ability to accrue and use 3 days per calendar month.
Where you work: Depending on your role, blended working may be available including remote working to suit you and your team. This can be discussed at interview.
Annual leave: 25 days pro rata (rising to 30 after 5 years) plus 8 public holidays with the ability to buy/sell 5 additional days per annum.
Family: Maternity, adoption or shared parental leave of up to 26 weeks with full pay, an additional 13 weeks statutory pay and a further 13 weeks unpaid
Learning and Development: Dstl encourages and supports charterships, accreditations and provides employees access to fully funded apprenticeships up to level 7 (Masters Degree). Dstl will pay for 2 memberships with relevant bodies/institutions. Employees also have access to Civil Service Learning.
Facilities: Onsite parking, EV Charging points, restaurants, cafés and gyms.
Things you need to know
Selection process details
This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours and Experience.
We want you to have your best chance of success in our recruitment process, so If at any stage of the application process you would like help or assistance please contact the Dstl Recruitment Team dstlrecruitment@dstl.gov.uk and we will do all we can to support you.
Sifting will be taking place bi-weekly throughout the campaign, successful applicants will be invited to attend an online interview via MS Teams.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window) . See our vetting charter (opens in a new window) . People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
Open to UK nationals only. This job is not open to candidates who hold a dual nationality.
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
Name : Dstl Recruitment
Email : dstlrecruitment@dstl.gov.uk
Recruitment team
Email : dstlrecruitment@dstl.gov.uk
Further information
Should you wish to raise a formal complaint about the Dstl recruitment process you should email dstlrecruitment@dstl.gov.uk stating the nature of the issue. We will respond within 5 working days.
Attachments
20230626_CSAS_Data_Scientist_Autonomy_Dependability_L5 Opens in new window (docx, 66kB) Candidate_info_pack_CIS - 20220824 Opens in new window (pdf, 1378kB)
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Sep 15, 2022
Full time
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Job Summary:
The Security Systems Support Engineer (SSE) is an embedded role, with one of Pinkerton's largest clients (Fortune 500 company). The SSE will on a day-to-day basis, manage and maintain a strong working relationship with internal and external stakeholders to ensure the timely triaging, escalation, resolution, and coordination of all activities relating to the enterprise electronic security system to minimize system downtime.
The Engineer provides reactive (including out of hours on call) first-line technical support to service requests with remote diagnosis and resolution of system faults and proactively monitors the health of all security systems and devices. This position can be based anywhere (remote) within the United Kingdom.
Essential Functions:
Represent Pinkerton's core values of integrity, vigilance, and excellence.
Maintain currency (working practices, risk, threat, regulatory, standards, technology) to ensure the delivery of the essential skills of the role.
Maintain accurate, up to date trackers/reporting tools and provide daily, weekly, and monthly reporting metrics.
Mitigate any associated risks and develop (with the appointed installation provider) a coordinated project schedule/plan.
Monitor the various email security support aliases, triage, prioritise, and respond within the agreed response times.
Ensure all faults are captured accurately in the tracker ticketing system.
Provide remote investigation, first line support of all security systems, with escalations to appropriate resources.
Provide first line support to the Security Operations Centre's for all reported security system issues, escalating accordingly after triage.
Provide first line diagnostics of system issues prior to call outs being raised with the security vendor.
Following first line review and diagnostics of any security system faults, provide supporting information of the issue to the security vendor to enable them to provide a costing for site attendance or to expediate a quicker resolution provides estimated cost based upon the approved ROM calculator.
Obtain confirmation from the business owner of related break-fix costs and once approved provide purchase order confirmation to the point of contact or the security vendor and instruct to attend site.
Record and keep updated the break-fix call out log tracking and ticketing system at all stages, so it reflects the latest status of the call out/issue. This will include escalation, update, rectification notes, financials, and any associated correspondence.
Coordinate any works and site visits relating to the security systems with other parties and stakeholders on site following their processes as required.
Support with the coordination and oversee the execution of the planned preventative maintenance delivery by approved security vendors and validate their work in accordance with the clients' expectations.
Review any remediation proposal provided by the approved security vendors to ensure suitability prior to submittal for client for approval.
Escalate any concerns which impact on the security systems' performance to the EMEA Supplier Manager.
Perform routine daily, weekly, and monthly spot checks on the systems to verify their correct operations and where required provide reports.
Conduct signal review - using the site signal trace – identify any items in the system tree that need review and provide a detailed breakdown of each devices reported activity along with any devices needing special attention.
Support the EMEA Supplier Manager with managing the EMEA approved security device/vendor list by providing feedback and input on supplier/device performance with recommendations for areas of improvement.
Contribute to the development and continual improvement of the EMEA regional specific standards, processes and supporting documentation. Ensure all processes are optimized and continually aligned to the client requirements.
All other duties assigned.
Education, Experience, and Certifications:
Bachelor's degree and five or more years of experience gained in an engineering capacity of installing, servicing, commissioning, technical support role, managing the deployment of standalone and integrated physical electronic security systems.
Competencies:
Thorough understanding of IT principles and practices.
Good understanding of enterprise security in a business environment.
Solid understanding of security operations, design, and systems integration.
Understanding of security systems Analog and IP CCTV, Access Control, Intrusion – intimate knowledge of Lenel, Milestone and Galaxy are desirable but the ability to learn these systems is critical.
Knowledge of local code/regulation/legislation knowledge for EMEA is desirable.
Able to take accountability and ownership of issues, actions, decisions, and outcomes.
Adaptable to work variations while ensuring on-going performance effectiveness.
Pinkerton is an equal opportunity employer and provides equal opportunity to all applicants for all positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status or any protected status by local, state, federal or country-specific law.
Jun 12, 2022
Full time
Job Summary:
The Security Systems Support Engineer (SSE) is an embedded role, with one of Pinkerton's largest clients (Fortune 500 company). The SSE will on a day-to-day basis, manage and maintain a strong working relationship with internal and external stakeholders to ensure the timely triaging, escalation, resolution, and coordination of all activities relating to the enterprise electronic security system to minimize system downtime.
The Engineer provides reactive (including out of hours on call) first-line technical support to service requests with remote diagnosis and resolution of system faults and proactively monitors the health of all security systems and devices. This position can be based anywhere (remote) within the United Kingdom.
Essential Functions:
Represent Pinkerton's core values of integrity, vigilance, and excellence.
Maintain currency (working practices, risk, threat, regulatory, standards, technology) to ensure the delivery of the essential skills of the role.
Maintain accurate, up to date trackers/reporting tools and provide daily, weekly, and monthly reporting metrics.
Mitigate any associated risks and develop (with the appointed installation provider) a coordinated project schedule/plan.
Monitor the various email security support aliases, triage, prioritise, and respond within the agreed response times.
Ensure all faults are captured accurately in the tracker ticketing system.
Provide remote investigation, first line support of all security systems, with escalations to appropriate resources.
Provide first line support to the Security Operations Centre's for all reported security system issues, escalating accordingly after triage.
Provide first line diagnostics of system issues prior to call outs being raised with the security vendor.
Following first line review and diagnostics of any security system faults, provide supporting information of the issue to the security vendor to enable them to provide a costing for site attendance or to expediate a quicker resolution provides estimated cost based upon the approved ROM calculator.
Obtain confirmation from the business owner of related break-fix costs and once approved provide purchase order confirmation to the point of contact or the security vendor and instruct to attend site.
Record and keep updated the break-fix call out log tracking and ticketing system at all stages, so it reflects the latest status of the call out/issue. This will include escalation, update, rectification notes, financials, and any associated correspondence.
Coordinate any works and site visits relating to the security systems with other parties and stakeholders on site following their processes as required.
Support with the coordination and oversee the execution of the planned preventative maintenance delivery by approved security vendors and validate their work in accordance with the clients' expectations.
Review any remediation proposal provided by the approved security vendors to ensure suitability prior to submittal for client for approval.
Escalate any concerns which impact on the security systems' performance to the EMEA Supplier Manager.
Perform routine daily, weekly, and monthly spot checks on the systems to verify their correct operations and where required provide reports.
Conduct signal review - using the site signal trace – identify any items in the system tree that need review and provide a detailed breakdown of each devices reported activity along with any devices needing special attention.
Support the EMEA Supplier Manager with managing the EMEA approved security device/vendor list by providing feedback and input on supplier/device performance with recommendations for areas of improvement.
Contribute to the development and continual improvement of the EMEA regional specific standards, processes and supporting documentation. Ensure all processes are optimized and continually aligned to the client requirements.
All other duties assigned.
Education, Experience, and Certifications:
Bachelor's degree and five or more years of experience gained in an engineering capacity of installing, servicing, commissioning, technical support role, managing the deployment of standalone and integrated physical electronic security systems.
Competencies:
Thorough understanding of IT principles and practices.
Good understanding of enterprise security in a business environment.
Solid understanding of security operations, design, and systems integration.
Understanding of security systems Analog and IP CCTV, Access Control, Intrusion – intimate knowledge of Lenel, Milestone and Galaxy are desirable but the ability to learn these systems is critical.
Knowledge of local code/regulation/legislation knowledge for EMEA is desirable.
Able to take accountability and ownership of issues, actions, decisions, and outcomes.
Adaptable to work variations while ensuring on-going performance effectiveness.
Pinkerton is an equal opportunity employer and provides equal opportunity to all applicants for all positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status or any protected status by local, state, federal or country-specific law.
Business Analyst (HR & Payroll) Manchester (1 day on site every fortnight) Outside IR35 A Business Analyst is required for our client who are based in Manchester. You will play an instrumental role in the successful delivery the client's high-profile ERP migration project to replace their current Enterprise Resource Planning (ERP) system (Agresso) with a fully integrated cloud-based ERP solution (covering our people, payroll, finance, procurement, expenses, membership fees & recurring customer billing functions). You will be involved in all aspects of the project lifecycle; starting-out by mapping as-is processes, designing our 'to-be' businesses processes (leveraging your expertise in best-practice modern ERP process design), capturing business requirements (as User Stories) and in collaboration with your respective workstream, create solution designs that satisfy the business requirements. You will also play a leading role in the migration of the legacy ERP data to the new ERP solution. You will also assist with activities relating to the successful adoption of the new system into the business; including User Acceptance Testing, end-user training and post go-live support. Essential criteria In-depth understanding of Human Resource (HR), payroll and staff expense processes, including recruitment, absence, performance, compensation, and benefits. Extensive experience of implementing enterprise-scale HR, Payroll and Expenses solutions, ideally working with Microsoft Dynamics 365 F&O, Workday or similar enterprise cloud-based systems. In-depth knowledge of industry-leading HR and payroll system capabilities, including Experience of working in the delivery of enterprise-level ERP implementation projects. Extensive experience in defining, analysing and documenting business and technical requirements (user stories). Ability to write clear business documentation, such as: business processes, user stories, solution designs, configuration & security protocols, report wireframes and training documents. Expertise in workshop skills to support requirements gathering. Experience of supporting the testing of a technical solution to ensure it meets business and user needs. Experience of analysing and designing data cleansing and data migration rules to support the migration of legacy data to the new target system. Have advanced knowledge of Agile and user-centred design approaches. A high degree of computer literacy; with excellent Microsoft Office skills (including Visio, ideally with experience of BPMN), and experience of using JIRA and Confluence. Desirable criteria Experience of working with public sector organisations. Formal Business Analysis qualification. Formal Agile Scrum qualification. Formal ERP functional consultant certifications (eg D365: Core Finance and Operations) Main responsibilities Take the lead in all business analysis activities relating to the people workstream (HR, payroll and expenses) - supporting all phases of delivery from scope and requirements definition, solution design, data migration, test and business implementation. Document detailed 'as-is' business processes using standard process modelling techniques (eg BPMN, using MS Visio). Lead the elicitation, analysis and authoring of business requirements (with MoSCoW rating); collaborating closely with the ERP product team and business stakeholders. This includes functional and non-functional requirements.
Apr 19, 2024
Full time
Business Analyst (HR & Payroll) Manchester (1 day on site every fortnight) Outside IR35 A Business Analyst is required for our client who are based in Manchester. You will play an instrumental role in the successful delivery the client's high-profile ERP migration project to replace their current Enterprise Resource Planning (ERP) system (Agresso) with a fully integrated cloud-based ERP solution (covering our people, payroll, finance, procurement, expenses, membership fees & recurring customer billing functions). You will be involved in all aspects of the project lifecycle; starting-out by mapping as-is processes, designing our 'to-be' businesses processes (leveraging your expertise in best-practice modern ERP process design), capturing business requirements (as User Stories) and in collaboration with your respective workstream, create solution designs that satisfy the business requirements. You will also play a leading role in the migration of the legacy ERP data to the new ERP solution. You will also assist with activities relating to the successful adoption of the new system into the business; including User Acceptance Testing, end-user training and post go-live support. Essential criteria In-depth understanding of Human Resource (HR), payroll and staff expense processes, including recruitment, absence, performance, compensation, and benefits. Extensive experience of implementing enterprise-scale HR, Payroll and Expenses solutions, ideally working with Microsoft Dynamics 365 F&O, Workday or similar enterprise cloud-based systems. In-depth knowledge of industry-leading HR and payroll system capabilities, including Experience of working in the delivery of enterprise-level ERP implementation projects. Extensive experience in defining, analysing and documenting business and technical requirements (user stories). Ability to write clear business documentation, such as: business processes, user stories, solution designs, configuration & security protocols, report wireframes and training documents. Expertise in workshop skills to support requirements gathering. Experience of supporting the testing of a technical solution to ensure it meets business and user needs. Experience of analysing and designing data cleansing and data migration rules to support the migration of legacy data to the new target system. Have advanced knowledge of Agile and user-centred design approaches. A high degree of computer literacy; with excellent Microsoft Office skills (including Visio, ideally with experience of BPMN), and experience of using JIRA and Confluence. Desirable criteria Experience of working with public sector organisations. Formal Business Analysis qualification. Formal Agile Scrum qualification. Formal ERP functional consultant certifications (eg D365: Core Finance and Operations) Main responsibilities Take the lead in all business analysis activities relating to the people workstream (HR, payroll and expenses) - supporting all phases of delivery from scope and requirements definition, solution design, data migration, test and business implementation. Document detailed 'as-is' business processes using standard process modelling techniques (eg BPMN, using MS Visio). Lead the elicitation, analysis and authoring of business requirements (with MoSCoW rating); collaborating closely with the ERP product team and business stakeholders. This includes functional and non-functional requirements.
Infrastructure Operations Engineer: Pay up to £43,347, plus up to 27% employer pension contributions, hybrid home working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an IT Operations Controller looking for a role where you can utilise your skills and experience to deliver high value services? Do you want to solve complex problems that will help DWP support the most vulnerable citizens? This is a great opportunity for an IT Operations Controller to join and support DWP as we take on a digital transformation that will mean better experience for our millions of users, better work for our people, and more efficient and effective services. You'll be part of a team of around 30 people based across our Newcastle and Manchester Digital Hubs. Together you will provide 24-hour cover on a shift basis and be the central point of monitoring for every service on the DWP Estate. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year, to support millions of daily users. Our DWP Digital teams are delivering a once-in-a-generation transformation of products and services that almost everyone in the UK will use, at key times in their lives. The scale of what we do is outstanding, and our purpose is unique. We'd love you to join us. Delivery. Work. Projects. As an IT Operations Controller you will manage a team who monitor infrastructure and applications across Datacentre and Cloud (AWS and Azure) environments. You will lead shift team members in first line fault diagnosis and incident resolution. As an IT Operations Shift Lead you will manage and support the performance and development of team members. You will support Major Incidents and coordinating and liaising with stakeholders to minimise service impacting issues. Assist with the implementation of agreed remedies and preventative measures. Initiate and monitor actions to investigate and resolve problems in systems. You'll provide expert knowledge and guidance to projects and lead on the coordination of incoming data to prioritise the workload for the Operations Analyst team. You will work closely with senior stakeholders and team members to identify areas for improvement and simplify processes. Identify improvements and support proposed solutions. What skills, knowledge and experience will you need? Experience of leadership and Team Management in an IT Operations area. Experience working within a first line Command Centre team or incident resolution teams. Knowledge of IT Infrastructure e.g., Networks, Servers and IT Application monitoring hosted within traditional Datacentres and Cloud (AWS and Azure) environments using tools such as BMC and Dynatrace. Ability to analyse and triage high profile technical incidents, prioritise accordingly and coordinate through to resolution with 2/3rd line technical SMEs (this will include supporting the Major Incident Management process). Understand the ITIL framework with working knowledge of Incident, Problem and Change. Analytical and problem-solving skills with working knowledge of ServiceNow, Service Management products and collaboration tools. Ability to utilise service reports to monitor and measure service performance of operational services. You can identify Continual Service Improvement opportunities to improve user experience and deliver a consistently high standard of customer service to all stakeholders Details. Wages. Perks. You'll join us in our brilliant digital hubs in Manchester or Newcastle. We also have all the tools and tech we need to enable our people to work flexibly. We work a hybrid model with a mix of home working and sometime in the office. In return for your skills, we offer competitive pay of up to £43,347. You'll be eligible for a brilliant civil service pension with employer contributions of 28.97%. You'll get a generous leave package starting at 26 days, plus all the usual bank holidays, and the option to take extra days off on flexi leave. We also have a broad benefits package built around your work-life balance which includes: Flexible working, flexi hours and flexi days Hybrid working: some time in a hub with the team, some time at home Family-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket Sports and social activities Working in an award-winning environment and culture Professional development, coaching, mentoring and career progression opportunities. Click 'Apply' for more information and to start an application on Civil Service Jobs.
Apr 19, 2024
Full time
Infrastructure Operations Engineer: Pay up to £43,347, plus up to 27% employer pension contributions, hybrid home working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an IT Operations Controller looking for a role where you can utilise your skills and experience to deliver high value services? Do you want to solve complex problems that will help DWP support the most vulnerable citizens? This is a great opportunity for an IT Operations Controller to join and support DWP as we take on a digital transformation that will mean better experience for our millions of users, better work for our people, and more efficient and effective services. You'll be part of a team of around 30 people based across our Newcastle and Manchester Digital Hubs. Together you will provide 24-hour cover on a shift basis and be the central point of monitoring for every service on the DWP Estate. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year, to support millions of daily users. Our DWP Digital teams are delivering a once-in-a-generation transformation of products and services that almost everyone in the UK will use, at key times in their lives. The scale of what we do is outstanding, and our purpose is unique. We'd love you to join us. Delivery. Work. Projects. As an IT Operations Controller you will manage a team who monitor infrastructure and applications across Datacentre and Cloud (AWS and Azure) environments. You will lead shift team members in first line fault diagnosis and incident resolution. As an IT Operations Shift Lead you will manage and support the performance and development of team members. You will support Major Incidents and coordinating and liaising with stakeholders to minimise service impacting issues. Assist with the implementation of agreed remedies and preventative measures. Initiate and monitor actions to investigate and resolve problems in systems. You'll provide expert knowledge and guidance to projects and lead on the coordination of incoming data to prioritise the workload for the Operations Analyst team. You will work closely with senior stakeholders and team members to identify areas for improvement and simplify processes. Identify improvements and support proposed solutions. What skills, knowledge and experience will you need? Experience of leadership and Team Management in an IT Operations area. Experience working within a first line Command Centre team or incident resolution teams. Knowledge of IT Infrastructure e.g., Networks, Servers and IT Application monitoring hosted within traditional Datacentres and Cloud (AWS and Azure) environments using tools such as BMC and Dynatrace. Ability to analyse and triage high profile technical incidents, prioritise accordingly and coordinate through to resolution with 2/3rd line technical SMEs (this will include supporting the Major Incident Management process). Understand the ITIL framework with working knowledge of Incident, Problem and Change. Analytical and problem-solving skills with working knowledge of ServiceNow, Service Management products and collaboration tools. Ability to utilise service reports to monitor and measure service performance of operational services. You can identify Continual Service Improvement opportunities to improve user experience and deliver a consistently high standard of customer service to all stakeholders Details. Wages. Perks. You'll join us in our brilliant digital hubs in Manchester or Newcastle. We also have all the tools and tech we need to enable our people to work flexibly. We work a hybrid model with a mix of home working and sometime in the office. In return for your skills, we offer competitive pay of up to £43,347. You'll be eligible for a brilliant civil service pension with employer contributions of 28.97%. You'll get a generous leave package starting at 26 days, plus all the usual bank holidays, and the option to take extra days off on flexi leave. We also have a broad benefits package built around your work-life balance which includes: Flexible working, flexi hours and flexi days Hybrid working: some time in a hub with the team, some time at home Family-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket Sports and social activities Working in an award-winning environment and culture Professional development, coaching, mentoring and career progression opportunities. Click 'Apply' for more information and to start an application on Civil Service Jobs.
Infrastructure Operations Engineer: Pay up to £43,347, plus up to 27% employer pension contributions, hybrid home working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an IT Operations Controller looking for a role where you can utilise your skills and experience to deliver high value services? Do you want to solve complex problems that will help DWP support the most vulnerable citizens? This is a great opportunity for an IT Operations Controller to join and support DWP as we take on a digital transformation that will mean better experience for our millions of users, better work for our people, and more efficient and effective services. You'll be part of a team of around 30 people based across our Newcastle and Manchester Digital Hubs. Together you will provide 24-hour cover on a shift basis and be the central point of monitoring for every service on the DWP Estate. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year, to support millions of daily users. Our DWP Digital teams are delivering a once-in-a-generation transformation of products and services that almost everyone in the UK will use, at key times in their lives. The scale of what we do is outstanding, and our purpose is unique. We'd love you to join us. Delivery. Work. Projects. As an IT Operations Controller you will manage a team who monitor infrastructure and applications across Datacentre and Cloud (AWS and Azure) environments. You will lead shift team members in first line fault diagnosis and incident resolution. As an IT Operations Shift Lead you will manage and support the performance and development of team members. You will support Major Incidents and coordinating and liaising with stakeholders to minimise service impacting issues. Assist with the implementation of agreed remedies and preventative measures. Initiate and monitor actions to investigate and resolve problems in systems. You'll provide expert knowledge and guidance to projects and lead on the coordination of incoming data to prioritise the workload for the Operations Analyst team. You will work closely with senior stakeholders and team members to identify areas for improvement and simplify processes. Identify improvements and support proposed solutions. What skills, knowledge and experience will you need? Experience of leadership and Team Management in an IT Operations area. Experience working within a first line Command Centre team or incident resolution teams. Knowledge of IT Infrastructure e.g., Networks, Servers and IT Application monitoring hosted within traditional Datacentres and Cloud (AWS and Azure) environments using tools such as BMC and Dynatrace. Ability to analyse and triage high profile technical incidents, prioritise accordingly and coordinate through to resolution with 2/3rd line technical SMEs (this will include supporting the Major Incident Management process). Understand the ITIL framework with working knowledge of Incident, Problem and Change. Analytical and problem-solving skills with working knowledge of ServiceNow, Service Management products and collaboration tools. Ability to utilise service reports to monitor and measure service performance of operational services. You can identify Continual Service Improvement opportunities to improve user experience and deliver a consistently high standard of customer service to all stakeholders Details. Wages. Perks. You'll join us in our brilliant digital hubs in Manchester or Newcastle. We also have all the tools and tech we need to enable our people to work flexibly. We work a hybrid model with a mix of home working and sometime in the office. In return for your skills, we offer competitive pay of up to £43,347. You'll be eligible for a brilliant civil service pension with employer contributions of 28.97%. You'll get a generous leave package starting at 26 days, plus all the usual bank holidays, and the option to take extra days off on flexi leave. We also have a broad benefits package built around your work-life balance which includes: Flexible working, flexi hours and flexi days Hybrid working: some time in a hub with the team, some time at home Family-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket Sports and social activities Working in an award-winning environment and culture Professional development, coaching, mentoring and career progression opportunities. Click 'Apply' for more information and to start an application on Civil Service Jobs.
Apr 19, 2024
Full time
Infrastructure Operations Engineer: Pay up to £43,347, plus up to 27% employer pension contributions, hybrid home working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an IT Operations Controller looking for a role where you can utilise your skills and experience to deliver high value services? Do you want to solve complex problems that will help DWP support the most vulnerable citizens? This is a great opportunity for an IT Operations Controller to join and support DWP as we take on a digital transformation that will mean better experience for our millions of users, better work for our people, and more efficient and effective services. You'll be part of a team of around 30 people based across our Newcastle and Manchester Digital Hubs. Together you will provide 24-hour cover on a shift basis and be the central point of monitoring for every service on the DWP Estate. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year, to support millions of daily users. Our DWP Digital teams are delivering a once-in-a-generation transformation of products and services that almost everyone in the UK will use, at key times in their lives. The scale of what we do is outstanding, and our purpose is unique. We'd love you to join us. Delivery. Work. Projects. As an IT Operations Controller you will manage a team who monitor infrastructure and applications across Datacentre and Cloud (AWS and Azure) environments. You will lead shift team members in first line fault diagnosis and incident resolution. As an IT Operations Shift Lead you will manage and support the performance and development of team members. You will support Major Incidents and coordinating and liaising with stakeholders to minimise service impacting issues. Assist with the implementation of agreed remedies and preventative measures. Initiate and monitor actions to investigate and resolve problems in systems. You'll provide expert knowledge and guidance to projects and lead on the coordination of incoming data to prioritise the workload for the Operations Analyst team. You will work closely with senior stakeholders and team members to identify areas for improvement and simplify processes. Identify improvements and support proposed solutions. What skills, knowledge and experience will you need? Experience of leadership and Team Management in an IT Operations area. Experience working within a first line Command Centre team or incident resolution teams. Knowledge of IT Infrastructure e.g., Networks, Servers and IT Application monitoring hosted within traditional Datacentres and Cloud (AWS and Azure) environments using tools such as BMC and Dynatrace. Ability to analyse and triage high profile technical incidents, prioritise accordingly and coordinate through to resolution with 2/3rd line technical SMEs (this will include supporting the Major Incident Management process). Understand the ITIL framework with working knowledge of Incident, Problem and Change. Analytical and problem-solving skills with working knowledge of ServiceNow, Service Management products and collaboration tools. Ability to utilise service reports to monitor and measure service performance of operational services. You can identify Continual Service Improvement opportunities to improve user experience and deliver a consistently high standard of customer service to all stakeholders Details. Wages. Perks. You'll join us in our brilliant digital hubs in Manchester or Newcastle. We also have all the tools and tech we need to enable our people to work flexibly. We work a hybrid model with a mix of home working and sometime in the office. In return for your skills, we offer competitive pay of up to £43,347. You'll be eligible for a brilliant civil service pension with employer contributions of 28.97%. You'll get a generous leave package starting at 26 days, plus all the usual bank holidays, and the option to take extra days off on flexi leave. We also have a broad benefits package built around your work-life balance which includes: Flexible working, flexi hours and flexi days Hybrid working: some time in a hub with the team, some time at home Family-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket Sports and social activities Working in an award-winning environment and culture Professional development, coaching, mentoring and career progression opportunities. Click 'Apply' for more information and to start an application on Civil Service Jobs.
Identity Access Management Analyst Permanent £29,500 - £33,154 London and Manchester offices An excellent opportunity has arisen for an Identity & Access Management Analyst to join one of the UK's leading housing organizations. This role will help to support the operational IAM activities; Recertifications, Joiners, Movers, Leavers (JML), Access Provisioning and IAM Monitoring, in addition to driving continuous improvements and supporting strategic change projects as the IAM function matures and grows. Key Experiences Required: In-depth knowledge of identity and access management concepts, such as SSO, role-based access control (RBAC) and identity federation Knowledge of Azure AD, including Azure Active Directory roles, Privileged Identity Management (desirable) Experience with IAM tools, such as Active Directory, LDAP, and Azure AD, Office 365, Group policy in a large enterprise environment Proven ability to work effectively in teams, in order to collaborate to drive Identity as the new security perimeter Technical components are appreciated such as identity lifecycle, role-based access, multi-factor authentication, and privileged access management as per industry best practices and standards Technical and an analytical problem solving The role holder will work closely with colleagues in Cyber Security Operations team, Risk & Compliance, HR and Infrastructure Teams, as well as business teams. You will need to operate at several different levels: from being a team player in IAM, to working alongside technical colleagues in the Infrastructure, Info Sec and other Technology Support teams, for provisioning/de provisioning and entitlement changes for end users. Closing date for completed applications: 9th April 2024 Interviews will be held in the week commencing 8th April 2024 via Microsoft Teams
Apr 19, 2024
Full time
Identity Access Management Analyst Permanent £29,500 - £33,154 London and Manchester offices An excellent opportunity has arisen for an Identity & Access Management Analyst to join one of the UK's leading housing organizations. This role will help to support the operational IAM activities; Recertifications, Joiners, Movers, Leavers (JML), Access Provisioning and IAM Monitoring, in addition to driving continuous improvements and supporting strategic change projects as the IAM function matures and grows. Key Experiences Required: In-depth knowledge of identity and access management concepts, such as SSO, role-based access control (RBAC) and identity federation Knowledge of Azure AD, including Azure Active Directory roles, Privileged Identity Management (desirable) Experience with IAM tools, such as Active Directory, LDAP, and Azure AD, Office 365, Group policy in a large enterprise environment Proven ability to work effectively in teams, in order to collaborate to drive Identity as the new security perimeter Technical components are appreciated such as identity lifecycle, role-based access, multi-factor authentication, and privileged access management as per industry best practices and standards Technical and an analytical problem solving The role holder will work closely with colleagues in Cyber Security Operations team, Risk & Compliance, HR and Infrastructure Teams, as well as business teams. You will need to operate at several different levels: from being a team player in IAM, to working alongside technical colleagues in the Infrastructure, Info Sec and other Technology Support teams, for provisioning/de provisioning and entitlement changes for end users. Closing date for completed applications: 9th April 2024 Interviews will be held in the week commencing 8th April 2024 via Microsoft Teams
Lead Business Analyst 6-month contract Manchester / Hybrid (Can be remote after some time) 400 - 500 per day (umbrella) Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunity's employer. PURPOSE : Assess the implications of a given change, offer workable solutions and lead the engagement of a wide stakeholder population. Coach & Train other BAs on key skills/knowledge areas. KEY ACCOUNTABILITIES: Create BA work packages / deliverables across project multiple streams Produce BA deliverables in line with BCM standards & best practice (including traceability) Creation of a TOR (Terms of Reference = BA & Project Contract) - ensuring BA deliverables are documented and dates appropriate with project scale Complete governance reviews of the overall project deliverables matched with the BA output to ensure processes / procedures are applied Record, manage and escalation of risks as appropriate Attendance and effective participation in relevant foras / committees Build effective relationships with the Business / Project Support consultancy for 'new' project ideas providing requirements to support scoping and effort The role holder will be given business analysis delivery responsibility for a medium to large project or several concurrent small projects and will be expected to make key design decisions in line with agreed design governance frameworks The role holder will work in accordance with the agreed project lifecycle framework and will ensure decisions are made according to agreed principles. The role holder will adhere to the agreed rules for decision making (e.g. specific limits for expenses will be set across the company). Typically the role holder will have responsibility for business analysis activity on a medium to large project or several concurrent small projects with: Total project budget(s) up to 5m Project team(s) circa 10FTE - role holder may be required to task manage up to 2 other Business Analysts Low / Medium complexity Typically operational or tactical changes Feedback to PBAs on BA output ensuring the Banks performance management procedures and policies are effectively applied Improvements to BA artefacts and procedures to drive best in class standard via the continuous Improvement plan Facilitate (support) internal training to bridge skill gaps &/or enhance capability and consistent application of processes / procedures Implement recruitment via the Banks internal processes/procedures Support improvements to BA artefacts and procedures to drive best in class standards via the continuous improvement plan Facilitate (support) internal training to bridge skill gaps &/or enhance capability and consistent application of processes / procedures TECHNICAL CAPABILITIES: Degree or equivalent in an appropriate subject, plus a relevant business qualification or equivalent experience A Business Analysis qualification is preferred Proven experience of business analysis within financial services Substantial understanding of the company's products and business strategy and the associated processes Experience of leading business analyst teams of up to 2, and potentially larger cross functional teams, by way of matrix management Good coaching skills KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED: Evidence of process mapping ideally aligned with BPMN standards Proven ability to demonstrate skills for: requirements gathering, solution design, workshop facilitation and managing risks Ability to train & coaching others on the aspects of Business analysis Experience of banking operations and processes Knowledge of UK retail Banking &/or financial services Strong member/customer focus and ability to promote this same focus and culture across the wider team Strong focus on initiating and leading continuous improvement The role holder will be required to build relationships and influence internal stakeholders at peer level and above, typically up to Function Leader level Build and maintain relationships with key stakeholders to ensure full engagement in the business analysis and business requirements gathering process, resolving conflict where required. Good working relationships are also required with other central functions
Apr 18, 2024
Full time
Lead Business Analyst 6-month contract Manchester / Hybrid (Can be remote after some time) 400 - 500 per day (umbrella) Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunity's employer. PURPOSE : Assess the implications of a given change, offer workable solutions and lead the engagement of a wide stakeholder population. Coach & Train other BAs on key skills/knowledge areas. KEY ACCOUNTABILITIES: Create BA work packages / deliverables across project multiple streams Produce BA deliverables in line with BCM standards & best practice (including traceability) Creation of a TOR (Terms of Reference = BA & Project Contract) - ensuring BA deliverables are documented and dates appropriate with project scale Complete governance reviews of the overall project deliverables matched with the BA output to ensure processes / procedures are applied Record, manage and escalation of risks as appropriate Attendance and effective participation in relevant foras / committees Build effective relationships with the Business / Project Support consultancy for 'new' project ideas providing requirements to support scoping and effort The role holder will be given business analysis delivery responsibility for a medium to large project or several concurrent small projects and will be expected to make key design decisions in line with agreed design governance frameworks The role holder will work in accordance with the agreed project lifecycle framework and will ensure decisions are made according to agreed principles. The role holder will adhere to the agreed rules for decision making (e.g. specific limits for expenses will be set across the company). Typically the role holder will have responsibility for business analysis activity on a medium to large project or several concurrent small projects with: Total project budget(s) up to 5m Project team(s) circa 10FTE - role holder may be required to task manage up to 2 other Business Analysts Low / Medium complexity Typically operational or tactical changes Feedback to PBAs on BA output ensuring the Banks performance management procedures and policies are effectively applied Improvements to BA artefacts and procedures to drive best in class standard via the continuous Improvement plan Facilitate (support) internal training to bridge skill gaps &/or enhance capability and consistent application of processes / procedures Implement recruitment via the Banks internal processes/procedures Support improvements to BA artefacts and procedures to drive best in class standards via the continuous improvement plan Facilitate (support) internal training to bridge skill gaps &/or enhance capability and consistent application of processes / procedures TECHNICAL CAPABILITIES: Degree or equivalent in an appropriate subject, plus a relevant business qualification or equivalent experience A Business Analysis qualification is preferred Proven experience of business analysis within financial services Substantial understanding of the company's products and business strategy and the associated processes Experience of leading business analyst teams of up to 2, and potentially larger cross functional teams, by way of matrix management Good coaching skills KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED: Evidence of process mapping ideally aligned with BPMN standards Proven ability to demonstrate skills for: requirements gathering, solution design, workshop facilitation and managing risks Ability to train & coaching others on the aspects of Business analysis Experience of banking operations and processes Knowledge of UK retail Banking &/or financial services Strong member/customer focus and ability to promote this same focus and culture across the wider team Strong focus on initiating and leading continuous improvement The role holder will be required to build relationships and influence internal stakeholders at peer level and above, typically up to Function Leader level Build and maintain relationships with key stakeholders to ensure full engagement in the business analysis and business requirements gathering process, resolving conflict where required. Good working relationships are also required with other central functions
IT Agile Business Analyst Our client believes in the convergence of business and IT, moving towards a unified set of objectives. Their IT Business Alignment team is pivotal in this convergence, influencing every IT-related investment, activity, service, or project to optimise business value. Our client is positioned across multiple business domains, empowering them to bring together people, processes, and technology to deliver exceptional results. Responsibilities: As an IT Agile Business Analyst, you will ensure, advise, and consult on various aspects of business situation analysis, project management, change control, knowledge management, and sales support. Additionally, you will provide data modelling and design expertise to support our client's needs effectively. Role-specific Responsibilities: Pre-sales and marketing support External or internal business change facilitation Supporting operations through training, problem-solving, and technology domain advice Requirements: Bachelor's degree in a related discipline 3+ years of commercial experience in a similar role Professional expertise in Agile SCRUM Open-minded team player with critical thinking and problem-solving skills Excellent written and verbal communication skills Proficiency in business process modeling and user testing techniques Strong organizational, time, and project management skills Business savvy with an ability to present technical solutions to non-technical audiences Benefits: Remote / Flexible working Training and development opportunities Life Insurance 3 X Final Salary Wellbeing hub Interested? Please Click Apply Now IT Agile Business Analyst
Apr 18, 2024
Full time
IT Agile Business Analyst Our client believes in the convergence of business and IT, moving towards a unified set of objectives. Their IT Business Alignment team is pivotal in this convergence, influencing every IT-related investment, activity, service, or project to optimise business value. Our client is positioned across multiple business domains, empowering them to bring together people, processes, and technology to deliver exceptional results. Responsibilities: As an IT Agile Business Analyst, you will ensure, advise, and consult on various aspects of business situation analysis, project management, change control, knowledge management, and sales support. Additionally, you will provide data modelling and design expertise to support our client's needs effectively. Role-specific Responsibilities: Pre-sales and marketing support External or internal business change facilitation Supporting operations through training, problem-solving, and technology domain advice Requirements: Bachelor's degree in a related discipline 3+ years of commercial experience in a similar role Professional expertise in Agile SCRUM Open-minded team player with critical thinking and problem-solving skills Excellent written and verbal communication skills Proficiency in business process modeling and user testing techniques Strong organizational, time, and project management skills Business savvy with an ability to present technical solutions to non-technical audiences Benefits: Remote / Flexible working Training and development opportunities Life Insurance 3 X Final Salary Wellbeing hub Interested? Please Click Apply Now IT Agile Business Analyst
Head of Data Engineering The Head of Data will be a strategic leader responsible for overseeing all aspects of data management, analytics, and governance within the organisation. This individual will play a critical role in driving data-driven decision-making processes, optimising data infrastructure, and ensuring the integrity, security, and accessibility of data assets. The ideal candidate will possess strong leadership skills, deep technical expertise in data management and analytics, and a proven track record of implementing innovative data strategies to support business objectives. Key Responsibilities: Strategic Leadership: Lead the development and execution of the organisation's data strategy, aligning it with business goals and objectives. Provide strategic direction for the use of data to drive decision-making and improve operational efficiency. Data Management: Oversee the design, implementation, and maintenance of robust data management systems and processes, including data acquisition, storage, integration, quality assurance, and lifecycle management. Data Analytics: Drive the development and implementation of advanced analytics initiatives to extract insights from data, identify trends, and support predictive modelling and forecasting. Collaborate with business stakeholders to understand their analytical needs and develop solutions to address them. Data Governance: Establish and enforce data governance policies, standards, and best practices to ensure the accuracy, consistency, security, and privacy of data across the organization. Develop data quality metrics and monitor compliance with regulatory requirements. Data Architecture: Define and maintain the organization's data architecture, including data models, schemas, and taxonomies. Evaluate and select appropriate technologies and tools to support data management, analytics, and visualization requirements. Team Leadership: Build and lead a high-performing team of data professionals, including data engineers, analysts, scientists, and governance specialists. Provide mentorship, coaching, and professional development opportunities to foster a culture of continuous learning and growth. Cross-Functional Collaboration: Collaborate closely with other departments, including IT, finance, marketing, operations, and product development, to understand their data needs and priorities. Partner with business leaders to develop data-driven solutions that drive value and competitive advantage. Vendor Management: Evaluate and manage relationships with third-party data vendors, software providers, and consultants to ensure the successful implementation of data-related projects and initiatives. Negotiate contracts, oversee vendor performance, and assess emerging technologies and trends in the data management space. Qualifications: Bachelor's degree in computer science, engineering, mathematics, statistics, or a related field; advanced degree (e.g., MBA, MS, or PhD) preferred. 10+ years of experience in data management, analytics, and business intelligence, with at least 5 years in a leadership role. Proven track record of developing and implementing data strategies that drive business growth and innovation. Deep understanding of data governance principles, regulatory compliance requirements (e.g., GDPR, CCPA), and industry best practices. Strong technical proficiency in data modelling, SQL, ETL tools, data visualization tools (e.g., Tableau, Power BI), and advanced analytics techniques (e.g., machine learning, predictive modelling). Excellent leadership, communication, and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization. Demonstrated experience in managing cross-functional teams and driving cultural change towards a data-driven mindset. Ability to thrive in a fast-paced, dynamic environment and effectively prioritize and manage multiple projects and initiatives. Interested? Please submit your updated CV to Lucy Morgan at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy. Please see our website for Crimson's Privacy Statement, should you wish to view prior to applying for this vacancy.
Apr 18, 2024
Full time
Head of Data Engineering The Head of Data will be a strategic leader responsible for overseeing all aspects of data management, analytics, and governance within the organisation. This individual will play a critical role in driving data-driven decision-making processes, optimising data infrastructure, and ensuring the integrity, security, and accessibility of data assets. The ideal candidate will possess strong leadership skills, deep technical expertise in data management and analytics, and a proven track record of implementing innovative data strategies to support business objectives. Key Responsibilities: Strategic Leadership: Lead the development and execution of the organisation's data strategy, aligning it with business goals and objectives. Provide strategic direction for the use of data to drive decision-making and improve operational efficiency. Data Management: Oversee the design, implementation, and maintenance of robust data management systems and processes, including data acquisition, storage, integration, quality assurance, and lifecycle management. Data Analytics: Drive the development and implementation of advanced analytics initiatives to extract insights from data, identify trends, and support predictive modelling and forecasting. Collaborate with business stakeholders to understand their analytical needs and develop solutions to address them. Data Governance: Establish and enforce data governance policies, standards, and best practices to ensure the accuracy, consistency, security, and privacy of data across the organization. Develop data quality metrics and monitor compliance with regulatory requirements. Data Architecture: Define and maintain the organization's data architecture, including data models, schemas, and taxonomies. Evaluate and select appropriate technologies and tools to support data management, analytics, and visualization requirements. Team Leadership: Build and lead a high-performing team of data professionals, including data engineers, analysts, scientists, and governance specialists. Provide mentorship, coaching, and professional development opportunities to foster a culture of continuous learning and growth. Cross-Functional Collaboration: Collaborate closely with other departments, including IT, finance, marketing, operations, and product development, to understand their data needs and priorities. Partner with business leaders to develop data-driven solutions that drive value and competitive advantage. Vendor Management: Evaluate and manage relationships with third-party data vendors, software providers, and consultants to ensure the successful implementation of data-related projects and initiatives. Negotiate contracts, oversee vendor performance, and assess emerging technologies and trends in the data management space. Qualifications: Bachelor's degree in computer science, engineering, mathematics, statistics, or a related field; advanced degree (e.g., MBA, MS, or PhD) preferred. 10+ years of experience in data management, analytics, and business intelligence, with at least 5 years in a leadership role. Proven track record of developing and implementing data strategies that drive business growth and innovation. Deep understanding of data governance principles, regulatory compliance requirements (e.g., GDPR, CCPA), and industry best practices. Strong technical proficiency in data modelling, SQL, ETL tools, data visualization tools (e.g., Tableau, Power BI), and advanced analytics techniques (e.g., machine learning, predictive modelling). Excellent leadership, communication, and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization. Demonstrated experience in managing cross-functional teams and driving cultural change towards a data-driven mindset. Ability to thrive in a fast-paced, dynamic environment and effectively prioritize and manage multiple projects and initiatives. Interested? Please submit your updated CV to Lucy Morgan at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy. Please see our website for Crimson's Privacy Statement, should you wish to view prior to applying for this vacancy.
Service Assurance Analyst Manchester - Hybrid working £36k - £44k (can go higher depending on experience) Our client is currently on the lookout for a Service Assurance Analyst to work within their Service Design and Transition team to provide reliable and effective IT services to the organisation. The purpose of this role is to ensure that new and changed services are consistently designed and transition in line with the IT Strategy, and that they meet current and future customer requirements. Main duties and responsibilities: Responsible for ensuring compliance with key ITIL processes in respect of Service Design and Transition Ensure that wider processes within Service Operations are reviewed and updated as applicable Contribute to the development of all standard Service Design & Transition Procedures, Artefacts and Templates Undertaking structure reviews of technical design documentation, business cases, architectural artefacts and other key related documentation Identify improvement opportunities making recommendations for progression in line with defined business outcomes Define and document Non-Functional Requirements to ensure that new or change service and products meet the requirements of the University Work with stakeholders to successfully onboard all new and changed solutions delivered into the production environment The following skills and experience will be beneficial for the role: Proven experience of co-ordinating/managing Service Design and Service Transition activities for new and changed services Establishing relationships, analysing perspectives and managing stakeholders from a variety of backgrounds and disciplines A demonstrable understanding of Availability Management, Capacity Management and Information and Governance Understanding of ITIL Experience of project delivery and working within a governance framework Some of the amazing benefits that come with this role: 21% pension contribution Generous annual leave - up to 37 days Annual salary review Workplace nursery scheme Extra funding in place for personal learning, development and upskilling Season ticket loans along with a cycle to work scheme
Apr 18, 2024
Full time
Service Assurance Analyst Manchester - Hybrid working £36k - £44k (can go higher depending on experience) Our client is currently on the lookout for a Service Assurance Analyst to work within their Service Design and Transition team to provide reliable and effective IT services to the organisation. The purpose of this role is to ensure that new and changed services are consistently designed and transition in line with the IT Strategy, and that they meet current and future customer requirements. Main duties and responsibilities: Responsible for ensuring compliance with key ITIL processes in respect of Service Design and Transition Ensure that wider processes within Service Operations are reviewed and updated as applicable Contribute to the development of all standard Service Design & Transition Procedures, Artefacts and Templates Undertaking structure reviews of technical design documentation, business cases, architectural artefacts and other key related documentation Identify improvement opportunities making recommendations for progression in line with defined business outcomes Define and document Non-Functional Requirements to ensure that new or change service and products meet the requirements of the University Work with stakeholders to successfully onboard all new and changed solutions delivered into the production environment The following skills and experience will be beneficial for the role: Proven experience of co-ordinating/managing Service Design and Service Transition activities for new and changed services Establishing relationships, analysing perspectives and managing stakeholders from a variety of backgrounds and disciplines A demonstrable understanding of Availability Management, Capacity Management and Information and Governance Understanding of ITIL Experience of project delivery and working within a governance framework Some of the amazing benefits that come with this role: 21% pension contribution Generous annual leave - up to 37 days Annual salary review Workplace nursery scheme Extra funding in place for personal learning, development and upskilling Season ticket loans along with a cycle to work scheme
Elevation Recruitment Group are pleased to be partnering exclusively with a leading manufacturing business in Sheffield as the look to recruit a ERP Systems Analyst on an initial 8 month fixed term contract. Site based role - Sheffield 8 months Fixed term contract As ERP Systems Analyst you will form part of a dynamic project team who have embarked on an exciting journey to streamline their operations through the implementation of a cutting-edge ERP system, Infor LN. As a key member of the project initiative, you will play a pivotal role in ensuring the seamless transition to the new ERP platform. Key Duties & Responsibilities: Collaborate closely with site-based teams to meticulously gather requirements and oversee the testing process using state-of-the-art software, ReqTest Translate gathered requirements into comprehensive test scenarios and cases, ensuring alignment with site-based teams and adhering to standardized formats within the testing system Take charge of organising and monitoring test runs, diligently tracking progress, and promptly addressing any issues or bugs that arise Maintain clear documentation of tests and requirements within the testing system, facilitating transparency and clarity throughout the implementation process Provide invaluable support to the project team by assisting with various implementation tasks as needed We are keen to speak with individuals who possess the following skills & experience: Demonstrated proficiency in utilising testing software, ReqTest would be advantageous Prior exposure to ERP/MRP software solutions, particularly familiarity with Infor LN, is advantageous Proven track record of involvement in IT systems implementations, showcasing your adaptability and problem-solving skills in dynamic environments Exceptional communication skills, enabling effective collaboration with diverse teams and stakeholders at all levels A proactive mindset and self-driven approach to tasks, coupled with the ability to distil complex information into clear, concise written formats Resilient and adaptable, capable of navigating through conflicting priorities and evolving stakeholder requirements with ease Inquisitive nature and open-mindedness, coupled with a commitment to understanding the intricacies of business processes Relevant system experience within either finance or technical/manufacturing teams Dedication to continuous improvement and a keen eye for enhancing operational efficiencies Proficiency in Microsoft Office and other PC applications, including Word, Excel, Outlook, and Visio. To play a pivotal role in shaping the future of my clients organisation as they revolutionise their operations with the implementation of Infor LN apply today!
Apr 18, 2024
Full time
Elevation Recruitment Group are pleased to be partnering exclusively with a leading manufacturing business in Sheffield as the look to recruit a ERP Systems Analyst on an initial 8 month fixed term contract. Site based role - Sheffield 8 months Fixed term contract As ERP Systems Analyst you will form part of a dynamic project team who have embarked on an exciting journey to streamline their operations through the implementation of a cutting-edge ERP system, Infor LN. As a key member of the project initiative, you will play a pivotal role in ensuring the seamless transition to the new ERP platform. Key Duties & Responsibilities: Collaborate closely with site-based teams to meticulously gather requirements and oversee the testing process using state-of-the-art software, ReqTest Translate gathered requirements into comprehensive test scenarios and cases, ensuring alignment with site-based teams and adhering to standardized formats within the testing system Take charge of organising and monitoring test runs, diligently tracking progress, and promptly addressing any issues or bugs that arise Maintain clear documentation of tests and requirements within the testing system, facilitating transparency and clarity throughout the implementation process Provide invaluable support to the project team by assisting with various implementation tasks as needed We are keen to speak with individuals who possess the following skills & experience: Demonstrated proficiency in utilising testing software, ReqTest would be advantageous Prior exposure to ERP/MRP software solutions, particularly familiarity with Infor LN, is advantageous Proven track record of involvement in IT systems implementations, showcasing your adaptability and problem-solving skills in dynamic environments Exceptional communication skills, enabling effective collaboration with diverse teams and stakeholders at all levels A proactive mindset and self-driven approach to tasks, coupled with the ability to distil complex information into clear, concise written formats Resilient and adaptable, capable of navigating through conflicting priorities and evolving stakeholder requirements with ease Inquisitive nature and open-mindedness, coupled with a commitment to understanding the intricacies of business processes Relevant system experience within either finance or technical/manufacturing teams Dedication to continuous improvement and a keen eye for enhancing operational efficiencies Proficiency in Microsoft Office and other PC applications, including Word, Excel, Outlook, and Visio. To play a pivotal role in shaping the future of my clients organisation as they revolutionise their operations with the implementation of Infor LN apply today!
We are seeking an experienced Application Support Developer to work with one of our clients a financial services company. The ideal candidate will possess strong skills in Python and C++, with a focus on providing technical support for a variety of bespoke applications critical to their operations. The role involves troubleshooting, debugging, and enhancing existing applications, as well as collaborating with cross-functional teams to ensure seamless functionality and reliability. The successful applicant will need extensive Financial Services experience. Key Responsibilities: Technical Support: Provide timely and effective technical support for a range of bespoke applications, including issue resolution, bug fixing, and performance optimization. Coding and Development: Utilize Python and C++ to develop, maintain, and enhance existing applications, ensuring code quality, scalability, and maintainability. Problem Solving: Investigate and resolve complex technical issues, utilizing strong problem-solving skills and attention to detail. Collaboration: Work closely with cross-functional teams, including developers, testers, and business analysts, to ensure alignment with business requirements and technical standards. Documentation: Create and maintain technical documentation, including system configurations, troubleshooting guides, and best practices, to support ongoing maintenance and knowledge sharing. Continuous Improvement: Identify opportunities for process improvements, automation, and efficiency enhancements within the application support and development lifecycle. Qualifications and Skills: Bachelor's degree in Computer Science, Engineering, or related field. Minimum of 3 years of experience in application support and development, preferably within the financial services industry. Proficiency in Python and C++, with a strong understanding of object-oriented programming principles and design patterns. Experience with relational databases (e.g., SQL, MySQL) and familiarity with Linux/Unix environments. Excellent problem-solving skills and the ability to troubleshoot complex technical issues under pressure. Strong communication skills, with the ability to effectively collaborate with cross-functional teams and communicate technical concepts to non-technical stakeholders. Proven ability to work independently and manage multiple priorities in a fast-paced environment. Preferred Qualifications: Experience with financial systems, trading platforms, or risk management applications. Familiarity with scripting languages (e.g., Bash, Perl) and version control systems (e.g., Git). Knowledge of web technologies (e.g., HTML, JavaScript, CSS) and frameworks (e.g., Flask, Django). Understanding of software development methodologies, such as Agile or Scrum.
Apr 18, 2024
Full time
We are seeking an experienced Application Support Developer to work with one of our clients a financial services company. The ideal candidate will possess strong skills in Python and C++, with a focus on providing technical support for a variety of bespoke applications critical to their operations. The role involves troubleshooting, debugging, and enhancing existing applications, as well as collaborating with cross-functional teams to ensure seamless functionality and reliability. The successful applicant will need extensive Financial Services experience. Key Responsibilities: Technical Support: Provide timely and effective technical support for a range of bespoke applications, including issue resolution, bug fixing, and performance optimization. Coding and Development: Utilize Python and C++ to develop, maintain, and enhance existing applications, ensuring code quality, scalability, and maintainability. Problem Solving: Investigate and resolve complex technical issues, utilizing strong problem-solving skills and attention to detail. Collaboration: Work closely with cross-functional teams, including developers, testers, and business analysts, to ensure alignment with business requirements and technical standards. Documentation: Create and maintain technical documentation, including system configurations, troubleshooting guides, and best practices, to support ongoing maintenance and knowledge sharing. Continuous Improvement: Identify opportunities for process improvements, automation, and efficiency enhancements within the application support and development lifecycle. Qualifications and Skills: Bachelor's degree in Computer Science, Engineering, or related field. Minimum of 3 years of experience in application support and development, preferably within the financial services industry. Proficiency in Python and C++, with a strong understanding of object-oriented programming principles and design patterns. Experience with relational databases (e.g., SQL, MySQL) and familiarity with Linux/Unix environments. Excellent problem-solving skills and the ability to troubleshoot complex technical issues under pressure. Strong communication skills, with the ability to effectively collaborate with cross-functional teams and communicate technical concepts to non-technical stakeholders. Proven ability to work independently and manage multiple priorities in a fast-paced environment. Preferred Qualifications: Experience with financial systems, trading platforms, or risk management applications. Familiarity with scripting languages (e.g., Bash, Perl) and version control systems (e.g., Git). Knowledge of web technologies (e.g., HTML, JavaScript, CSS) and frameworks (e.g., Flask, Django). Understanding of software development methodologies, such as Agile or Scrum.
IT Agile Business Analyst Our client believes in the convergence of business and IT, moving towards a unified set of objectives. Their IT Business Alignment team is pivotal in this convergence, influencing every IT-related investment, activity, service, or project to optimise business value. Our client is positioned across multiple business domains, empowering them to bring together people, processes, and technology to deliver exceptional results. Responsibilities: As an IT Agile Business Analyst, you will ensure, advise, and consult on various aspects of business situation analysis, project management, change control, knowledge management, and sales support. Additionally, you will provide data modelling and design expertise to support our client's needs effectively. Role-specific Responsibilities: Pre-sales and marketing support External or internal business change facilitation Supporting operations through training, problem-solving, and technology domain advice Requirements: Bachelor's degree in a related discipline 3+ years of commercial experience in a similar role Professional expertise in Agile SCRUM Open-minded team player with critical thinking and problem-solving skills Excellent written and verbal communication skills Proficiency in business process modeling and user testing techniques Strong organizational, time, and project management skills Business savvy with an ability to present technical solutions to non-technical audiences Benefits: Remote / Flexible working Training and development opportunities Life Insurance 3 X Final Salary Wellbeing hub Interested? Please Click Apply Now IT Agile Business Analyst
Apr 18, 2024
Full time
IT Agile Business Analyst Our client believes in the convergence of business and IT, moving towards a unified set of objectives. Their IT Business Alignment team is pivotal in this convergence, influencing every IT-related investment, activity, service, or project to optimise business value. Our client is positioned across multiple business domains, empowering them to bring together people, processes, and technology to deliver exceptional results. Responsibilities: As an IT Agile Business Analyst, you will ensure, advise, and consult on various aspects of business situation analysis, project management, change control, knowledge management, and sales support. Additionally, you will provide data modelling and design expertise to support our client's needs effectively. Role-specific Responsibilities: Pre-sales and marketing support External or internal business change facilitation Supporting operations through training, problem-solving, and technology domain advice Requirements: Bachelor's degree in a related discipline 3+ years of commercial experience in a similar role Professional expertise in Agile SCRUM Open-minded team player with critical thinking and problem-solving skills Excellent written and verbal communication skills Proficiency in business process modeling and user testing techniques Strong organizational, time, and project management skills Business savvy with an ability to present technical solutions to non-technical audiences Benefits: Remote / Flexible working Training and development opportunities Life Insurance 3 X Final Salary Wellbeing hub Interested? Please Click Apply Now IT Agile Business Analyst
IT Support Analyst x 3 (ITIL/ITSM) x 2 - Hybrid - Swindon - Progression - FinTech - New! Salary: 36,000 + Excellent Package A leading organization in the FinTech Space requires a number of Graduate/Junior IT Support Analysts to join its fantastic growing team. Key Role Responsibilities: Responsible for the prevention of recurring incidents by determining true root cause, and driving implementation of corrective actions Follow-up on corrective actions & action items to ensure that all appropriate tasks are completed Record all known errors in the Known Errors database Partake in Post Incident reports for all Major Incidents to senior IT leaders, and publish externally within 1 week of the service restoration Identify subject matter expert and appropriate technology teams to be engaged during the problem investigations Lead Problem Management investigations with technical subject matter expert Deliver results of the problem investigation to stakeholders Prevent problems and eliminate recurring incidents proactively through trend analysis within incident/alerting/trending data sources Ideal candidate experience: Some IT Support or Service Desk Experience Experience in Problem Coordination advantageous Must be able to work independently on complex projects Professionally skilled in verbal and written communication skills Knowledge in ITIL Service Operations with focus on Problem Management advantageous Please send CV for full job description and an informal chat. Excellent opportunity to join a market leader growing rapidly in a unique space!
Apr 18, 2024
Full time
IT Support Analyst x 3 (ITIL/ITSM) x 2 - Hybrid - Swindon - Progression - FinTech - New! Salary: 36,000 + Excellent Package A leading organization in the FinTech Space requires a number of Graduate/Junior IT Support Analysts to join its fantastic growing team. Key Role Responsibilities: Responsible for the prevention of recurring incidents by determining true root cause, and driving implementation of corrective actions Follow-up on corrective actions & action items to ensure that all appropriate tasks are completed Record all known errors in the Known Errors database Partake in Post Incident reports for all Major Incidents to senior IT leaders, and publish externally within 1 week of the service restoration Identify subject matter expert and appropriate technology teams to be engaged during the problem investigations Lead Problem Management investigations with technical subject matter expert Deliver results of the problem investigation to stakeholders Prevent problems and eliminate recurring incidents proactively through trend analysis within incident/alerting/trending data sources Ideal candidate experience: Some IT Support or Service Desk Experience Experience in Problem Coordination advantageous Must be able to work independently on complex projects Professionally skilled in verbal and written communication skills Knowledge in ITIL Service Operations with focus on Problem Management advantageous Please send CV for full job description and an informal chat. Excellent opportunity to join a market leader growing rapidly in a unique space!
Business Analyst- Finance Manchester (1 day on site every fortnight) Outside IR35 A Business Analyst is required for our client who are based in Manchester. You will play an instrumental role in the successful delivery the client's high-profile ERP migration project to replace their current Enterprise Resource Planning (ERP) system (Agresso) with a fully integrated cloud-based ERP solution. You will also work closely with business colleagues to assist with activities relating to the successful adoption of the new system into the business; including User Acceptance Testing, end-user training and post go-live support. Main responsibilities Take the lead in all business analysis activities relating to the Finance workstream (inc. AP, AR, OC, P2P, GL and budgeting) - supporting all phases of delivery from scope and requirements definition, solution design, data migration, test and business implementation. Document detailed 'as-is' business processes using standard process modelling techniques (eg BPMN, using MS Visio). Lead the elicitation, analysis and authoring of business requirements (with MoSCoW rating); collaborating closely with the ERP product team and business stakeholders. This includes functional and non-functional requirements. Translate business requirements (both functional and non-functional) into user stories and acceptance criteria in JIRA. Participate in all solution design activities. Document detailed 'to-be' business processes. Conduct a gap analysis exercise based on the new system processes. Lead the analysis and design for the data cleanse and data migration phase. Represent the business requirements and agreed solution design during the test phases. Support the business teams through the adoption of the new system. Essential criteria In-depth understanding of finance and accounting practices, including Order to Cash, Procure to Pay, Accounts Receivable, Accounts Payable, General Ledger, Fixed Assets and Budgeting. Extensive experience of implementing enterprise-scale finance solutions, ideally working with Microsoft Dynamics 365 F&O, Workday or similar enterprise cloud-based systems. In-depth knowledge of industry-leading finance system capabilities, including Accounts Payable, Accounts Receivable, Budgeting, Cash and Bank Management, Compliance, Cost Accounting, Fixed Assets and General Ledger. Experience of working in the delivery of enterprise-level ERP implementation projects. Extensive experience in defining, analysing and documenting business and technical requirements (user stories). Ability to write clear business documentation. Expertise in workshop skills to support requirements gathering and idea generation. Experience of analysing and designing data cleansing and data migration rules. Have advanced knowledge of Agile and user-centred design approaches. A high degree of computer literacy; with excellent Microsoft Office skills (including Visio, ideally with experience of BPMN), and experience of using JIRA and Confluence. Desirable criteria Experience of working with public sector organisations. Formal Business Analysis qualification. Formal Agile Scrum qualification. Formal ERP functional consultant certifications (eg D365: Core Finance and Operations or Workday). Good understanding of accounting and finance - preferably with a background, degree or certification in this area.
Apr 18, 2024
Contractor
Business Analyst- Finance Manchester (1 day on site every fortnight) Outside IR35 A Business Analyst is required for our client who are based in Manchester. You will play an instrumental role in the successful delivery the client's high-profile ERP migration project to replace their current Enterprise Resource Planning (ERP) system (Agresso) with a fully integrated cloud-based ERP solution. You will also work closely with business colleagues to assist with activities relating to the successful adoption of the new system into the business; including User Acceptance Testing, end-user training and post go-live support. Main responsibilities Take the lead in all business analysis activities relating to the Finance workstream (inc. AP, AR, OC, P2P, GL and budgeting) - supporting all phases of delivery from scope and requirements definition, solution design, data migration, test and business implementation. Document detailed 'as-is' business processes using standard process modelling techniques (eg BPMN, using MS Visio). Lead the elicitation, analysis and authoring of business requirements (with MoSCoW rating); collaborating closely with the ERP product team and business stakeholders. This includes functional and non-functional requirements. Translate business requirements (both functional and non-functional) into user stories and acceptance criteria in JIRA. Participate in all solution design activities. Document detailed 'to-be' business processes. Conduct a gap analysis exercise based on the new system processes. Lead the analysis and design for the data cleanse and data migration phase. Represent the business requirements and agreed solution design during the test phases. Support the business teams through the adoption of the new system. Essential criteria In-depth understanding of finance and accounting practices, including Order to Cash, Procure to Pay, Accounts Receivable, Accounts Payable, General Ledger, Fixed Assets and Budgeting. Extensive experience of implementing enterprise-scale finance solutions, ideally working with Microsoft Dynamics 365 F&O, Workday or similar enterprise cloud-based systems. In-depth knowledge of industry-leading finance system capabilities, including Accounts Payable, Accounts Receivable, Budgeting, Cash and Bank Management, Compliance, Cost Accounting, Fixed Assets and General Ledger. Experience of working in the delivery of enterprise-level ERP implementation projects. Extensive experience in defining, analysing and documenting business and technical requirements (user stories). Ability to write clear business documentation. Expertise in workshop skills to support requirements gathering and idea generation. Experience of analysing and designing data cleansing and data migration rules. Have advanced knowledge of Agile and user-centred design approaches. A high degree of computer literacy; with excellent Microsoft Office skills (including Visio, ideally with experience of BPMN), and experience of using JIRA and Confluence. Desirable criteria Experience of working with public sector organisations. Formal Business Analysis qualification. Formal Agile Scrum qualification. Formal ERP functional consultant certifications (eg D365: Core Finance and Operations or Workday). Good understanding of accounting and finance - preferably with a background, degree or certification in this area.
IT Systems Anayst - Pharmaceutical Engineering - MC(phone number removed) IT Systems Anayst required based in Laindon, Essex in a purpose-built design, engineering and headquarters building with 70 employees at this site. We are looking to appoint an IT Systems Analyst to work in our IT department in Laindon, Essex. This role reports directly to the IT Manager, contributing to the IT department's mission by supporting 70+ users in operating our IT resources and supplying the necessary services. IT Systems Anayst - Pharmaceutical Engineering Position Overview Provide systems and support for customer OT (Operational Technology) IT requirements: - - Research, develop, and implement robust IT systems to support customer OT - Assist with the development and implementation of the SQL database required for customer OT - Support other departments with customer OT issues and specialised applications - Maintain specification and configuration records of OT implementations - Interact and support customers when required - Support with protocol testing of customer OT - Generate IT procedures to support customer OT Provide 2nd line support for users to ensure they can continue with their daily tasks: - - Respond to support requests - Assist users with application operations - Resolve 2nd line support issues - Assist with 1st line support issues when required - Connect with 3rd party service providers Follow IT processes to help maintain a high quality of service: - - Ensure routine assignments are completed - Maintain asset records - Review process performance - Generate IT process procedures Assist with the implementation and development of IT resources: - - Assist with the physical side of operations - Be prepared to work outside office hours - Research new technologies to align with DH objectives Participate and engage with IT team interactions and contribute to the group effort: - - Attend team meetings - Communicate any ideas or concerns - Assist with strategic decision making - Assist with process development Assist with encouraging a healthy environment for the IT department: - - Keep department areas clean and tidy - Ensure the IT inventory is organised IT Systems Anayst - Pharmaceutical Engineering Position Requirements - Knowledge of computer, network components and their functions - Administrative knowledge of Microsoft Windows 10 client OS - Experience with Microsoft Office applications - Experiences working with Windows servers, active directory, and Microsoft 365 infrastructure - Good knowledge of hypervisors, virtual storage area networks, and failover clustering - Experience operating Microsoft Business Central would be beneficial Record of Achievement An IT qualification to demonstrate skillset, minimum requirement: - - CompTIA A+ certification or equivalent - Certification in Microsoft Hyper-V and/or VMWare ESX hypervisors IT Systems Anayst - Pharmaceutical Engineering Position Remuneration Salary dependent on experience Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, and contact you in relation to this application and the services we offer.
Apr 18, 2024
Full time
IT Systems Anayst - Pharmaceutical Engineering - MC(phone number removed) IT Systems Anayst required based in Laindon, Essex in a purpose-built design, engineering and headquarters building with 70 employees at this site. We are looking to appoint an IT Systems Analyst to work in our IT department in Laindon, Essex. This role reports directly to the IT Manager, contributing to the IT department's mission by supporting 70+ users in operating our IT resources and supplying the necessary services. IT Systems Anayst - Pharmaceutical Engineering Position Overview Provide systems and support for customer OT (Operational Technology) IT requirements: - - Research, develop, and implement robust IT systems to support customer OT - Assist with the development and implementation of the SQL database required for customer OT - Support other departments with customer OT issues and specialised applications - Maintain specification and configuration records of OT implementations - Interact and support customers when required - Support with protocol testing of customer OT - Generate IT procedures to support customer OT Provide 2nd line support for users to ensure they can continue with their daily tasks: - - Respond to support requests - Assist users with application operations - Resolve 2nd line support issues - Assist with 1st line support issues when required - Connect with 3rd party service providers Follow IT processes to help maintain a high quality of service: - - Ensure routine assignments are completed - Maintain asset records - Review process performance - Generate IT process procedures Assist with the implementation and development of IT resources: - - Assist with the physical side of operations - Be prepared to work outside office hours - Research new technologies to align with DH objectives Participate and engage with IT team interactions and contribute to the group effort: - - Attend team meetings - Communicate any ideas or concerns - Assist with strategic decision making - Assist with process development Assist with encouraging a healthy environment for the IT department: - - Keep department areas clean and tidy - Ensure the IT inventory is organised IT Systems Anayst - Pharmaceutical Engineering Position Requirements - Knowledge of computer, network components and their functions - Administrative knowledge of Microsoft Windows 10 client OS - Experience with Microsoft Office applications - Experiences working with Windows servers, active directory, and Microsoft 365 infrastructure - Good knowledge of hypervisors, virtual storage area networks, and failover clustering - Experience operating Microsoft Business Central would be beneficial Record of Achievement An IT qualification to demonstrate skillset, minimum requirement: - - CompTIA A+ certification or equivalent - Certification in Microsoft Hyper-V and/or VMWare ESX hypervisors IT Systems Anayst - Pharmaceutical Engineering Position Remuneration Salary dependent on experience Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, and contact you in relation to this application and the services we offer.
Elevation Recruitment Group are pleased to be partnering exclusively with a leading manufacturing business in Sheffield as the look to recruit a ERP Systems Analyst on an initial 8 month fixed term contract. Site based role - Sheffield 8 months Fixed term contract As ERP Systems Analyst you will form part of a dynamic project team who have embarked on an exciting journey to streamline their operations through the implementation of a cutting-edge ERP system, Infor LN. As a key member of the project initiative, you will play a pivotal role in ensuring the seamless transition to the new ERP platform. Key Duties & Responsibilities: Collaborate closely with site-based teams to meticulously gather requirements and oversee the testing process using state-of-the-art software, ReqTest Translate gathered requirements into comprehensive test scenarios and cases, ensuring alignment with site-based teams and adhering to standardized formats within the testing system Take charge of organising and monitoring test runs, diligently tracking progress, and promptly addressing any issues or bugs that arise Maintain clear documentation of tests and requirements within the testing system, facilitating transparency and clarity throughout the implementation process Provide invaluable support to the project team by assisting with various implementation tasks as needed We are keen to speak with individuals who possess the following skills & experience: Demonstrated proficiency in utilising testing software, ReqTest would be advantageous Prior exposure to ERP/MRP software solutions, particularly familiarity with Infor LN, is advantageous Proven track record of involvement in IT systems implementations, showcasing your adaptability and problem-solving skills in dynamic environments Exceptional communication skills, enabling effective collaboration with diverse teams and stakeholders at all levels A proactive mindset and self-driven approach to tasks, coupled with the ability to distil complex information into clear, concise written formats Resilient and adaptable, capable of navigating through conflicting priorities and evolving stakeholder requirements with ease Inquisitive nature and open-mindedness, coupled with a commitment to understanding the intricacies of business processes Relevant system experience within either finance or technical/manufacturing teams Dedication to continuous improvement and a keen eye for enhancing operational efficiencies Proficiency in Microsoft Office and other PC applications, including Word, Excel, Outlook, and Visio. To play a pivotal role in shaping the future of my clients organisation as they revolutionise their operations with the implementation of Infor LN apply today!
Apr 18, 2024
Contractor
Elevation Recruitment Group are pleased to be partnering exclusively with a leading manufacturing business in Sheffield as the look to recruit a ERP Systems Analyst on an initial 8 month fixed term contract. Site based role - Sheffield 8 months Fixed term contract As ERP Systems Analyst you will form part of a dynamic project team who have embarked on an exciting journey to streamline their operations through the implementation of a cutting-edge ERP system, Infor LN. As a key member of the project initiative, you will play a pivotal role in ensuring the seamless transition to the new ERP platform. Key Duties & Responsibilities: Collaborate closely with site-based teams to meticulously gather requirements and oversee the testing process using state-of-the-art software, ReqTest Translate gathered requirements into comprehensive test scenarios and cases, ensuring alignment with site-based teams and adhering to standardized formats within the testing system Take charge of organising and monitoring test runs, diligently tracking progress, and promptly addressing any issues or bugs that arise Maintain clear documentation of tests and requirements within the testing system, facilitating transparency and clarity throughout the implementation process Provide invaluable support to the project team by assisting with various implementation tasks as needed We are keen to speak with individuals who possess the following skills & experience: Demonstrated proficiency in utilising testing software, ReqTest would be advantageous Prior exposure to ERP/MRP software solutions, particularly familiarity with Infor LN, is advantageous Proven track record of involvement in IT systems implementations, showcasing your adaptability and problem-solving skills in dynamic environments Exceptional communication skills, enabling effective collaboration with diverse teams and stakeholders at all levels A proactive mindset and self-driven approach to tasks, coupled with the ability to distil complex information into clear, concise written formats Resilient and adaptable, capable of navigating through conflicting priorities and evolving stakeholder requirements with ease Inquisitive nature and open-mindedness, coupled with a commitment to understanding the intricacies of business processes Relevant system experience within either finance or technical/manufacturing teams Dedication to continuous improvement and a keen eye for enhancing operational efficiencies Proficiency in Microsoft Office and other PC applications, including Word, Excel, Outlook, and Visio. To play a pivotal role in shaping the future of my clients organisation as they revolutionise their operations with the implementation of Infor LN apply today!
Department of Work & Pensions
Newcastle Upon Tyne, Tyne And Wear
Infrastructure Operations Engineer: Pay up to 43,347, plus up to 27% employer pension contributions, hybrid home working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an IT Operations Controller looking for a role where you can utilise your skills and experience to deliver high value services? Do you want to solve complex problems that will help DWP support the most vulnerable citizens? This is a great opportunity for an IT Operations Controller to join and support DWP as we take on a digital transformation that will mean better experience for our millions of users, better work for our people, and more efficient and effective services. You'll be part of a team of around 30 people based across our Newcastle and Manchester Digital Hubs. Together you will provide 24-hour cover on a shift basis and be the central point of monitoring for every service on the DWP Estate. DWP is the UK's largest government department. We help people into work and make payments worth over 195bn a year, to support millions of daily users. Our DWP Digital teams are delivering a once-in-a-generation transformation of products and services that almost everyone in the UK will use, at key times in their lives. The scale of what we do is outstanding, and our purpose is unique. We'd love you to join us. Delivery. Work. Projects. As an IT Operations Controller you will manage a team who monitor infrastructure and applications across Datacentre and Cloud (AWS and Azure) environments. You will lead shift team members in first line fault diagnosis and incident resolution. As an IT Operations Shift Lead you will manage and support the performance and development of team members. You will support Major Incidents and coordinating and liaising with stakeholders to minimise service impacting issues. Assist with the implementation of agreed remedies and preventative measures. Initiate and monitor actions to investigate and resolve problems in systems. You'll provide expert knowledge and guidance to projects and lead on the coordination of incoming data to prioritise the workload for the Operations Analyst team. You will work closely with senior stakeholders and team members to identify areas for improvement and simplify processes. Identify improvements and support proposed solutions. What skills, knowledge and experience will you need? Experience of leadership and Team Management in an IT Operations area. Experience working within a first line Command Centre team or incident resolution teams. Knowledge of IT Infrastructure e.g., Networks, Servers and IT Application monitoring hosted within traditional Datacentres and Cloud (AWS and Azure) environments using tools such as BMC and Dynatrace. Ability to analyse and triage high profile technical incidents, prioritise accordingly and coordinate through to resolution with 2/3rd line technical SMEs (this will include supporting the Major Incident Management process). Understand the ITIL framework with working knowledge of Incident, Problem and Change. Analytical and problem-solving skills with working knowledge of ServiceNow, Service Management products and collaboration tools. Ability to utilise service reports to monitor and measure service performance of operational services. You can identify Continual Service Improvement opportunities to improve user experience and deliver a consistently high standard of customer service to all stakeholders Details. Wages. Perks. You'll join us in our brilliant digital hubs in Manchester or Newcastle. We also have all the tools and tech we need to enable our people to work flexibly. We work a hybrid model with a mix of home working and sometime in the office. In return for your skills, we offer competitive pay of up to 43,347. You'll be eligible for a brilliant civil service pension with employer contributions of 28.97%. You'll get a generous leave package starting at 26 days, plus all the usual bank holidays, and the option to take extra days off on flexi leave. We also have a broad benefits package built around your work-life balance which includes: Flexible working, flexi hours and flexi days Hybrid working: some time in a hub with the team, some time at home Family-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket Sports and social activities Working in an award-winning environment and culture Professional development, coaching, mentoring and career progression opportunities. Click 'Apply' for more information and to start an application on Civil Service Jobs.
Apr 18, 2024
Full time
Infrastructure Operations Engineer: Pay up to 43,347, plus up to 27% employer pension contributions, hybrid home working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an IT Operations Controller looking for a role where you can utilise your skills and experience to deliver high value services? Do you want to solve complex problems that will help DWP support the most vulnerable citizens? This is a great opportunity for an IT Operations Controller to join and support DWP as we take on a digital transformation that will mean better experience for our millions of users, better work for our people, and more efficient and effective services. You'll be part of a team of around 30 people based across our Newcastle and Manchester Digital Hubs. Together you will provide 24-hour cover on a shift basis and be the central point of monitoring for every service on the DWP Estate. DWP is the UK's largest government department. We help people into work and make payments worth over 195bn a year, to support millions of daily users. Our DWP Digital teams are delivering a once-in-a-generation transformation of products and services that almost everyone in the UK will use, at key times in their lives. The scale of what we do is outstanding, and our purpose is unique. We'd love you to join us. Delivery. Work. Projects. As an IT Operations Controller you will manage a team who monitor infrastructure and applications across Datacentre and Cloud (AWS and Azure) environments. You will lead shift team members in first line fault diagnosis and incident resolution. As an IT Operations Shift Lead you will manage and support the performance and development of team members. You will support Major Incidents and coordinating and liaising with stakeholders to minimise service impacting issues. Assist with the implementation of agreed remedies and preventative measures. Initiate and monitor actions to investigate and resolve problems in systems. You'll provide expert knowledge and guidance to projects and lead on the coordination of incoming data to prioritise the workload for the Operations Analyst team. You will work closely with senior stakeholders and team members to identify areas for improvement and simplify processes. Identify improvements and support proposed solutions. What skills, knowledge and experience will you need? Experience of leadership and Team Management in an IT Operations area. Experience working within a first line Command Centre team or incident resolution teams. Knowledge of IT Infrastructure e.g., Networks, Servers and IT Application monitoring hosted within traditional Datacentres and Cloud (AWS and Azure) environments using tools such as BMC and Dynatrace. Ability to analyse and triage high profile technical incidents, prioritise accordingly and coordinate through to resolution with 2/3rd line technical SMEs (this will include supporting the Major Incident Management process). Understand the ITIL framework with working knowledge of Incident, Problem and Change. Analytical and problem-solving skills with working knowledge of ServiceNow, Service Management products and collaboration tools. Ability to utilise service reports to monitor and measure service performance of operational services. You can identify Continual Service Improvement opportunities to improve user experience and deliver a consistently high standard of customer service to all stakeholders Details. Wages. Perks. You'll join us in our brilliant digital hubs in Manchester or Newcastle. We also have all the tools and tech we need to enable our people to work flexibly. We work a hybrid model with a mix of home working and sometime in the office. In return for your skills, we offer competitive pay of up to 43,347. You'll be eligible for a brilliant civil service pension with employer contributions of 28.97%. You'll get a generous leave package starting at 26 days, plus all the usual bank holidays, and the option to take extra days off on flexi leave. We also have a broad benefits package built around your work-life balance which includes: Flexible working, flexi hours and flexi days Hybrid working: some time in a hub with the team, some time at home Family-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket Sports and social activities Working in an award-winning environment and culture Professional development, coaching, mentoring and career progression opportunities. Click 'Apply' for more information and to start an application on Civil Service Jobs.
Business Systems Analyst - Insurance - Hybrid Business Systems Analyst SQL, Software, Systems Permanent Watford, Hertfordshire/ Hybrid (2 days in the office) Up to £45,000 per annum + benefits My client is a well respected Insurance Software Provider and they are looking for a Business Systems/ Configuration Analyst to join their growing team on permanent basis. Reporting to the Group Operations Director or relevant Project Manager and depending on the project size, you may be working alone or as part of a team. The role will often be Client facing and the ability to determine requirements, estimate costs and present completed solutions is essential. The role will also often fluctuate between Analysis and Configuration to quite detailed SQL scripting and some report and system design. Key responsibilities: Ability to configure Insurance system to meet client specifications Producing project feasibility reports. Liaising with external clients or internal resources Build SQL queries and use SQL to report on and modify databases. Translating client requirements into highly specified project documents. Identifying options for potential solutions and assessing them for both technical and business suitability. Creating logical and innovative solutions to complex problems. Required skills: Understanding of SQL Good Knowledge of Database applications, design methods and approaches Proven Analysis ability Strong, logical investigative skills. Ability to configure software applications for Client requirements Ability to understand Business and System process flows and design appropriate solutions Good Verbal and written communications Business Systems Analyst SQL, Software, Systems Permanent Watford, Hertfordshire/ Hybrid (2 days in the office) Up to £45,000 per annum + benefits
Apr 18, 2024
Full time
Business Systems Analyst - Insurance - Hybrid Business Systems Analyst SQL, Software, Systems Permanent Watford, Hertfordshire/ Hybrid (2 days in the office) Up to £45,000 per annum + benefits My client is a well respected Insurance Software Provider and they are looking for a Business Systems/ Configuration Analyst to join their growing team on permanent basis. Reporting to the Group Operations Director or relevant Project Manager and depending on the project size, you may be working alone or as part of a team. The role will often be Client facing and the ability to determine requirements, estimate costs and present completed solutions is essential. The role will also often fluctuate between Analysis and Configuration to quite detailed SQL scripting and some report and system design. Key responsibilities: Ability to configure Insurance system to meet client specifications Producing project feasibility reports. Liaising with external clients or internal resources Build SQL queries and use SQL to report on and modify databases. Translating client requirements into highly specified project documents. Identifying options for potential solutions and assessing them for both technical and business suitability. Creating logical and innovative solutions to complex problems. Required skills: Understanding of SQL Good Knowledge of Database applications, design methods and approaches Proven Analysis ability Strong, logical investigative skills. Ability to configure software applications for Client requirements Ability to understand Business and System process flows and design appropriate solutions Good Verbal and written communications Business Systems Analyst SQL, Software, Systems Permanent Watford, Hertfordshire/ Hybrid (2 days in the office) Up to £45,000 per annum + benefits