Krome Technologies Ltd
Chertsey, Surrey
First Line Technical Support Engineer Location: Chertsey, Surrey Contract Type: Permanent Job Type: Full time Salary: £21,000 - £30,000 Basic (depending on experience) The Company: Krome Technologies is a dynamic, people first technology consultancy delivering a wide portfolio of IT services and solutions across all industry sectors. Our core focus is assisting our clients with achieving their business goals through relevant and forward-thinking technology solutions. With passion, a high level of integrity along with proven success, we work with our clients as a trusted business partner, advising on how, with appropriate technology advancements, we can help achieve their current and projected business demands.Our talented people drive us forward, and we believe in encouraging a strong culture of Community, Confidence, and Integrity. The Role: Due to exciting growth within the business, a fantastic opportunity has emerged for a First Line Technical Support Engineer to join a technically strong, professional, and dynamic team. You will be dealing with hands-on problem fixing and troubleshooting across a variety of hardware and software matters, both remotely and face to face with our clients. The candidate will be expected to have a very quick learning curve as they will be thrown a variety of challenges and required to work hard to meet customer expectations and satisfaction. Training will be provided by virtue of teamwork and Microsoft qualifications, but it is expected you will be able to work independently to solve a variety of technical challenges.This role is based at our HQ in Chertsey (Surrey) but also involves secondments to client sites, so availability to travel to London and other client locations is required. Essential requirements: • 1 to 2 years of professional experience in a similar role OR a recent College / University graduate looking for a great first step on the career ladder within IT• Experience with / or an understanding of the MS Office Suite, Active Directory, TeamViewer (or similar), Exchange / Office 365, Antivirus software etc• Some experience using a Ticketing system / working to SLA's will be advantageous.• Great communication skills (in person and via telephone) - excellent written and spoken English is essential.• Personable, with the ability to build rapport with multiple teams of IT technicians. The candidate will be required to integrate within both the Krome technical team and client IT departments.• The successful candidate will be a punctual and thorough worker, with astute attention to detail.• Any IT qualifications will be an advantage but not essential.• Valid UK driving licence is essential. Shift Work will vary between 8.00am - 8.00pm Monday to Friday with one hour for lunch.The shift pattern varies between 8am - 4pm, 9am - 5pm, 10am - 6pm, 12pm - 8pm.You may be occasionally asked to cover weekend shifts as and when needed. This is an office-based role at Krome's HQ in Chertsey (Surrey).However, some First Line duties are field based, so availability to work in Chertsey but also to travel to London and other client locations is required. The Package: £21,000 - £30,000 Basic (depending on experience) Benefits: • 4% Employer Pension Contribution• Flexible Annual Leave Package (25 days, plus Bank Holidays, increasing with Length of Service)• Employee Assistance Programme• Private Medical Insurance (applicable after 5 years' service)• Learning and Development Programme, aimed to support Career Progression• Monthly Employee Recognition Awards (Extra Days Holiday or Amazon Voucher Rewards)• Long Service Recognition Awards for 5, 10, 15 years+• Complimentary Breakfast Available (8am - 9am Mon to Fri)• Complimentary Tea/Coffee and Fresh Fruit Available All-day• Fully Stocked Beer/Wine Fridge for Friday After Work Drinks• Discounted Corporate Gym Membership• Cycle to Work Scheme• Shower Facilities• Free Private Car Park• Staff Break Out Room with Pool Table• Modern, Open Plan, Office Environment• Quarterly Company-Funded Social Events• Company-Funded (Voluntary) Participation in our Charity Events• Electric Vehicle Charging Points are available at our Chertsey Head Office Inclusion & Diversity Krome Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive work environment free from discrimination, where all employees are treated with dignity and respect. All aspects of employment at Krome including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, or veteran status. You may also have experience in the following: IT Support, IT Administrator, IT Technician, Support Technician, Junior IT Technician, Customer Success Analyst, Customer Experience Analyst, Customer Support Analyst, Helpdesk Engineer, Technical Support Analyst, Technical Helpdesk Analyst, Customer Service Analyst, Technical Customer Support Engineer, Technical Support, Data Helpdesk Analyst, Data Support, Business Analyst. REF-
First Line Technical Support Engineer Location: Chertsey, Surrey Contract Type: Permanent Job Type: Full time Salary: £21,000 - £30,000 Basic (depending on experience) The Company: Krome Technologies is a dynamic, people first technology consultancy delivering a wide portfolio of IT services and solutions across all industry sectors. Our core focus is assisting our clients with achieving their business goals through relevant and forward-thinking technology solutions. With passion, a high level of integrity along with proven success, we work with our clients as a trusted business partner, advising on how, with appropriate technology advancements, we can help achieve their current and projected business demands.Our talented people drive us forward, and we believe in encouraging a strong culture of Community, Confidence, and Integrity. The Role: Due to exciting growth within the business, a fantastic opportunity has emerged for a First Line Technical Support Engineer to join a technically strong, professional, and dynamic team. You will be dealing with hands-on problem fixing and troubleshooting across a variety of hardware and software matters, both remotely and face to face with our clients. The candidate will be expected to have a very quick learning curve as they will be thrown a variety of challenges and required to work hard to meet customer expectations and satisfaction. Training will be provided by virtue of teamwork and Microsoft qualifications, but it is expected you will be able to work independently to solve a variety of technical challenges.This role is based at our HQ in Chertsey (Surrey) but also involves secondments to client sites, so availability to travel to London and other client locations is required. Essential requirements: • 1 to 2 years of professional experience in a similar role OR a recent College / University graduate looking for a great first step on the career ladder within IT• Experience with / or an understanding of the MS Office Suite, Active Directory, TeamViewer (or similar), Exchange / Office 365, Antivirus software etc• Some experience using a Ticketing system / working to SLA's will be advantageous.• Great communication skills (in person and via telephone) - excellent written and spoken English is essential.• Personable, with the ability to build rapport with multiple teams of IT technicians. The candidate will be required to integrate within both the Krome technical team and client IT departments.• The successful candidate will be a punctual and thorough worker, with astute attention to detail.• Any IT qualifications will be an advantage but not essential.• Valid UK driving licence is essential. Shift Work will vary between 8.00am - 8.00pm Monday to Friday with one hour for lunch.The shift pattern varies between 8am - 4pm, 9am - 5pm, 10am - 6pm, 12pm - 8pm.You may be occasionally asked to cover weekend shifts as and when needed. This is an office-based role at Krome's HQ in Chertsey (Surrey).However, some First Line duties are field based, so availability to work in Chertsey but also to travel to London and other client locations is required. The Package: £21,000 - £30,000 Basic (depending on experience) Benefits: • 4% Employer Pension Contribution• Flexible Annual Leave Package (25 days, plus Bank Holidays, increasing with Length of Service)• Employee Assistance Programme• Private Medical Insurance (applicable after 5 years' service)• Learning and Development Programme, aimed to support Career Progression• Monthly Employee Recognition Awards (Extra Days Holiday or Amazon Voucher Rewards)• Long Service Recognition Awards for 5, 10, 15 years+• Complimentary Breakfast Available (8am - 9am Mon to Fri)• Complimentary Tea/Coffee and Fresh Fruit Available All-day• Fully Stocked Beer/Wine Fridge for Friday After Work Drinks• Discounted Corporate Gym Membership• Cycle to Work Scheme• Shower Facilities• Free Private Car Park• Staff Break Out Room with Pool Table• Modern, Open Plan, Office Environment• Quarterly Company-Funded Social Events• Company-Funded (Voluntary) Participation in our Charity Events• Electric Vehicle Charging Points are available at our Chertsey Head Office Inclusion & Diversity Krome Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive work environment free from discrimination, where all employees are treated with dignity and respect. All aspects of employment at Krome including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, or veteran status. You may also have experience in the following: IT Support, IT Administrator, IT Technician, Support Technician, Junior IT Technician, Customer Success Analyst, Customer Experience Analyst, Customer Support Analyst, Helpdesk Engineer, Technical Support Analyst, Technical Helpdesk Analyst, Customer Service Analyst, Technical Customer Support Engineer, Technical Support, Data Helpdesk Analyst, Data Support, Business Analyst. REF-
Animal & Plant Health Agency
Weybridge, Surrey, UK
Scientific Software Developer
Biomathematics & Risk Research
Animal & Plant Health Agency
Closing date – 21st April
£28,604 National, £31,916 London - £31,920 National, £35,620 London (HSO) + specialist pay allowance of £6,000
Location: Weybridge, Surrey or Sand Hutton near York
Support vital epidemiological research through IT innovation
About us
An executive agency of the Department for Environment, Food & Rural Affairs, the Animal & Plant Health Agency (APHA) works to safeguard animal and plant health for the benefit of people, the environment and the economy. Our Biomathematics and Risk Research Workgroup provides advanced modelling, software development and scientific computing within the Agency.
The role
This is an opportunity to use your software engineering expertise to support planning for animal disease control in the UK. You will develop and support innovative applications, including simulation models of national animal disease spread, surveillance and management; and estimation of epidemiological parameters. Specifically you will design and lead the development of complex hardware and software systems, liaising closely with veterinarians, policy advisors and industry representatives. As a result, you will make an important contribution to reports, scientific papers, presentations and project proposals.
About you
A Scala software engineer with expertise in simulation and data analysis. Skills in R scripting, Amazon Web Services, or visualisation using D3 JavaScript would all be desirable, but training is available. You are likely to have a degree in a scientific or IT-related subject. Exceptional analytical and communication skills are essential.
Benefits
As a Civil Service employee, you’ll be entitled to a large range of benefits, including:
Regular performance and development reviews
25 days of annual leave on entry, increasing to 30 days after 5 years
One further day paid privilege entitlement to mark the Queen’s Birthday
Flexible working patterns including part- time or time-term working
Generous paid maternity and paternity leave
Interest-free season ticket and bicycle loans
Competitive contributory pension scheme
Scientific Software Developer
Biomathematics & Risk Research
Animal & Plant Health Agency
Closing date – 21st April
£28,604 National, £31,916 London - £31,920 National, £35,620 London (HSO) + specialist pay allowance of £6,000
Location: Weybridge, Surrey or Sand Hutton near York
Support vital epidemiological research through IT innovation
About us
An executive agency of the Department for Environment, Food & Rural Affairs, the Animal & Plant Health Agency (APHA) works to safeguard animal and plant health for the benefit of people, the environment and the economy. Our Biomathematics and Risk Research Workgroup provides advanced modelling, software development and scientific computing within the Agency.
The role
This is an opportunity to use your software engineering expertise to support planning for animal disease control in the UK. You will develop and support innovative applications, including simulation models of national animal disease spread, surveillance and management; and estimation of epidemiological parameters. Specifically you will design and lead the development of complex hardware and software systems, liaising closely with veterinarians, policy advisors and industry representatives. As a result, you will make an important contribution to reports, scientific papers, presentations and project proposals.
About you
A Scala software engineer with expertise in simulation and data analysis. Skills in R scripting, Amazon Web Services, or visualisation using D3 JavaScript would all be desirable, but training is available. You are likely to have a degree in a scientific or IT-related subject. Exceptional analytical and communication skills are essential.
Benefits
As a Civil Service employee, you’ll be entitled to a large range of benefits, including:
Regular performance and development reviews
25 days of annual leave on entry, increasing to 30 days after 5 years
One further day paid privilege entitlement to mark the Queen’s Birthday
Flexible working patterns including part- time or time-term working
Generous paid maternity and paternity leave
Interest-free season ticket and bicycle loans
Competitive contributory pension scheme