Department: IT Location: Hybrid working between our head office (Aldgate, London) and home Hours of Work: 37.5 hours a week Contract: Full-time, permanent Salary: £25,000 – £28,000 per annum Closing date: Monday 7th August at 10am Annual Leave: 33 days (plus eight bank holidays) Benefits: Pension – 8% contribution Enhanced maternity, paternity, adoption and shared parental leave
Background:
Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible for as long as possible.
About the role:
The IT team plays an integral part in driving a rapidly expanding Dementia UK forward, from supplying equipment and managing our internal support function to leading on digital strategy. Our vision is to create a ‘Digital Dementia UK’ to transform business processes with technology, harness the power of the organisation’s data to create real insight and use innovation to support our Admiral Nurses in an ever-changing technological landscape.
The First Line Support Technician is the first line escalation point for all IT support queries (excluding those relating to clinical software). You will work with the Second and Third line Support Technicians, our Managed Service Provider, the Service Desk and Performance Manager and over 200 users to maintain and monitor IT systems including remote working solutions. You will understand and resolve technical issues in a prompt and professional manner and judge when to escalate to 2nd line, to keep the service running smoothly, therefore the ability to always provide great customer service, have solid technical knowledge and high IT admin skills is essential.
You will have proven experience in delivering at a high level and be at SFIA competency Level 3 for Incident management. Experience working in an IT Support/Helpdesk/Service Desk OR equivalent industry certification (CompTIA or Microsoft Certified) is highly desired.
This is a great opportunity to join a dedicated and fully supportive team to deliver a high-quality IT service in an ever-changing technological environment.
Our Culture and benefits:
We value our people so it’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to not only use but develop your skills.
We offer a competitive salary, a generous benefits package including 33 days annual leave (plus 8 bank holidays), 8% pensions contribution alongside an environment where you can collaborate, be respected and thrive.
Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented diverse teams that represent a variety of backgrounds, perspectives and skills. We celebrate difference, individuality, and encourage everyone to join us and be their whole selves always.
Dementia UK are proud to be Disability Confident Committed.
Jul 25, 2023
Full time
Department: IT Location: Hybrid working between our head office (Aldgate, London) and home Hours of Work: 37.5 hours a week Contract: Full-time, permanent Salary: £25,000 – £28,000 per annum Closing date: Monday 7th August at 10am Annual Leave: 33 days (plus eight bank holidays) Benefits: Pension – 8% contribution Enhanced maternity, paternity, adoption and shared parental leave
Background:
Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible for as long as possible.
About the role:
The IT team plays an integral part in driving a rapidly expanding Dementia UK forward, from supplying equipment and managing our internal support function to leading on digital strategy. Our vision is to create a ‘Digital Dementia UK’ to transform business processes with technology, harness the power of the organisation’s data to create real insight and use innovation to support our Admiral Nurses in an ever-changing technological landscape.
The First Line Support Technician is the first line escalation point for all IT support queries (excluding those relating to clinical software). You will work with the Second and Third line Support Technicians, our Managed Service Provider, the Service Desk and Performance Manager and over 200 users to maintain and monitor IT systems including remote working solutions. You will understand and resolve technical issues in a prompt and professional manner and judge when to escalate to 2nd line, to keep the service running smoothly, therefore the ability to always provide great customer service, have solid technical knowledge and high IT admin skills is essential.
You will have proven experience in delivering at a high level and be at SFIA competency Level 3 for Incident management. Experience working in an IT Support/Helpdesk/Service Desk OR equivalent industry certification (CompTIA or Microsoft Certified) is highly desired.
This is a great opportunity to join a dedicated and fully supportive team to deliver a high-quality IT service in an ever-changing technological environment.
Our Culture and benefits:
We value our people so it’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to not only use but develop your skills.
We offer a competitive salary, a generous benefits package including 33 days annual leave (plus 8 bank holidays), 8% pensions contribution alongside an environment where you can collaborate, be respected and thrive.
Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented diverse teams that represent a variety of backgrounds, perspectives and skills. We celebrate difference, individuality, and encourage everyone to join us and be their whole selves always.
Dementia UK are proud to be Disability Confident Committed.
POS established in 1986 are providers of reliable and cost effective Multi-Channel EPoS systems. We have a proven track record of installing systems throughout the UK which have given retailers and hospitality clients the necessary tools to trade successfully both in store and online.
We are POS software and hardware solution specialists providing EPoS Systems, Integrated Ecommerce, Order Processing and Stock Control Solutions to businesses of all sizes including independent, corporate and multi branch.
POS LTD is a company with a strong customer base and an ever expanding EPoS product. We seek a candidate who is invested in continuing our reputation for reliable and intuitive EPoS products.
Job Purpose
The role is to assist in generating fees through the management and development of existing and new clients, to contribute towards the achievement of the financial and other objectives of the Building Consultancy Team.
Hours:
Monday to Friday, 08:45 to 17:45. (1 hour Lunch)
On Call for emergency calls 1 weekend in 3. (Paid extra for weekend work)
Position summary
The key responsibilities for this role are the following:
The candidate will be tasked with supporting our existing customers on a daily basis
Recording customer issues and working through them in an organised fashion.
Testing existing software to ensure it runs smoothly
Finding any possible software issues
Testing new software and upgrading the customer systems.
The role includes the upkeep of all testing/customer documents.
Candidate Requirements:
The ideal candidate would be Microsoft certified and have good knowledge of Microsoft products/operating systems/networking and server setups.
The candidate should demonstrate a methodical and organised approach.
Some of the role is customer facing so a confident and polite telephone manner is required.
Customer training is usually performed remotely but there may be the occasional requirement for a site visit, so a full driver’s license is required.
May 03, 2022
Full time
POS established in 1986 are providers of reliable and cost effective Multi-Channel EPoS systems. We have a proven track record of installing systems throughout the UK which have given retailers and hospitality clients the necessary tools to trade successfully both in store and online.
We are POS software and hardware solution specialists providing EPoS Systems, Integrated Ecommerce, Order Processing and Stock Control Solutions to businesses of all sizes including independent, corporate and multi branch.
POS LTD is a company with a strong customer base and an ever expanding EPoS product. We seek a candidate who is invested in continuing our reputation for reliable and intuitive EPoS products.
Job Purpose
The role is to assist in generating fees through the management and development of existing and new clients, to contribute towards the achievement of the financial and other objectives of the Building Consultancy Team.
Hours:
Monday to Friday, 08:45 to 17:45. (1 hour Lunch)
On Call for emergency calls 1 weekend in 3. (Paid extra for weekend work)
Position summary
The key responsibilities for this role are the following:
The candidate will be tasked with supporting our existing customers on a daily basis
Recording customer issues and working through them in an organised fashion.
Testing existing software to ensure it runs smoothly
Finding any possible software issues
Testing new software and upgrading the customer systems.
The role includes the upkeep of all testing/customer documents.
Candidate Requirements:
The ideal candidate would be Microsoft certified and have good knowledge of Microsoft products/operating systems/networking and server setups.
The candidate should demonstrate a methodical and organised approach.
Some of the role is customer facing so a confident and polite telephone manner is required.
Customer training is usually performed remotely but there may be the occasional requirement for a site visit, so a full driver’s license is required.
Could you be our next IT Technician ? We are a specialist education supplier for all things IT related, currently on the hunt for a talented individual who can step up to a unique challenge.
IT Technician
£27,000 - £34,000 per year (DOE)
Car Allowance
Full Time, Permanent Role
Must Have Existing IT Knowledge (IPv4, VLANS etc)
Stoke-on-Trent, ST7 3RA
Please note: Applicants must be eligible to work in the UK
At ICTn, we are the go-to company for all things IT-related within the education supplier sector. Having been advising educational establishment for almost 20 years, we certainly know a thing or two about IT.
Our owners originally set out to fill a gap in the market – the provision of quality, independent, practical and relevant advice to all individuals in the education sector.
Now, supported by our highly skilled staff, we can confidently lay claim to being one of the UK’s leading specialist ICT providers. From server and storage advice to e-security, network installs and VOIP telephone systems, we cover a huge section of technical ground.
The Role
A wonderful opportunity has just arisen for the right individual to take on a highly rewarding Technician role within the company.
You will be required to visit customer sites in the Midlands and South East. Your day-to-day tasks will include:
Troubleshooting computer hardware and software issues.
Maintaining a log of all support provided.
Installing new hardware and software.
Providing telephone/remote support.
Completion and preparation of all site paperwork.
The Ideal Candidate
As an IT Technician you will need to understand how to maintain and fault find within a computer network, and have knowledge of some or all of the below:
Microsoft Server.
Windows 10.
Active Directory
Virtualistation Software.
Wi-Fi configuration and management.
Switch installation and configuration.
IPv4.
VLANS.
SharePoint
Benefits
Don’t miss this fantastic opportunity to develop your IT career. We can offer:
32 days holiday.
Laptop.
Phone or monthly contribution to own sim costs (usually £10).
Car allowance.
Fuel cost expenses.
Please note: a full DBS check will be carried out for this role
How to apply
If you have the skills and experience required for this Technician position, click “apply” or send your CV to info@ictn.co.uk and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.
You must be eligible to work in the UK.
Other suitable skills and experience includes: IT Technician, IT Engineer, Software Technician, Software Engineer, IT Support Technician, IT Operations Technician, ICT Technician, ICT Engineer, Offsite IT Technician, Computer Technician, Computer Engineer.
Jan 31, 2022
Full time
Could you be our next IT Technician ? We are a specialist education supplier for all things IT related, currently on the hunt for a talented individual who can step up to a unique challenge.
IT Technician
£27,000 - £34,000 per year (DOE)
Car Allowance
Full Time, Permanent Role
Must Have Existing IT Knowledge (IPv4, VLANS etc)
Stoke-on-Trent, ST7 3RA
Please note: Applicants must be eligible to work in the UK
At ICTn, we are the go-to company for all things IT-related within the education supplier sector. Having been advising educational establishment for almost 20 years, we certainly know a thing or two about IT.
Our owners originally set out to fill a gap in the market – the provision of quality, independent, practical and relevant advice to all individuals in the education sector.
Now, supported by our highly skilled staff, we can confidently lay claim to being one of the UK’s leading specialist ICT providers. From server and storage advice to e-security, network installs and VOIP telephone systems, we cover a huge section of technical ground.
The Role
A wonderful opportunity has just arisen for the right individual to take on a highly rewarding Technician role within the company.
You will be required to visit customer sites in the Midlands and South East. Your day-to-day tasks will include:
Troubleshooting computer hardware and software issues.
Maintaining a log of all support provided.
Installing new hardware and software.
Providing telephone/remote support.
Completion and preparation of all site paperwork.
The Ideal Candidate
As an IT Technician you will need to understand how to maintain and fault find within a computer network, and have knowledge of some or all of the below:
Microsoft Server.
Windows 10.
Active Directory
Virtualistation Software.
Wi-Fi configuration and management.
Switch installation and configuration.
IPv4.
VLANS.
SharePoint
Benefits
Don’t miss this fantastic opportunity to develop your IT career. We can offer:
32 days holiday.
Laptop.
Phone or monthly contribution to own sim costs (usually £10).
Car allowance.
Fuel cost expenses.
Please note: a full DBS check will be carried out for this role
How to apply
If you have the skills and experience required for this Technician position, click “apply” or send your CV to info@ictn.co.uk and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.
You must be eligible to work in the UK.
Other suitable skills and experience includes: IT Technician, IT Engineer, Software Technician, Software Engineer, IT Support Technician, IT Operations Technician, ICT Technician, ICT Engineer, Offsite IT Technician, Computer Technician, Computer Engineer.
Your Company: An excellent opportunity has become available within a successful and progressive technology and IT business located in the Greater Southampton area for an Application Support Analyst to join their growing team. This role is vital in ensuring the company provide a seamless service to their customers, which is one of their highest priorities and they pride themselves on continuously delivering this exceptional standard to their clientele at all times. This has led to them rapidly gaining success in the last few years, allowing them to expand their core functions and take on new like-minded members of staff. They have several decades of experience behind them, and now provide their high-quality service to over one thousand customers globally. Your Roles & Responsibilities: While in this role your duties could include but are not limited to: Supporting application software, including ERP Solutions and other similar business applications Providing customer service solutions to clients, whether this is general enquiries or practical resolutions Working through assigned cases, utilising troubleshooting and bug-fixing skills where needed Escalating necessary issues beyond a 1st line capacity to more senior technicians where required Shadowing experienced technicians on more complicated/technical problems to improve understanding and knowledge Interrogating problems and advising the developers Additional ad-hoc and wider supporting duties where required by the Support Manager or other staff What you will need to Apply: The ideal candidate for this role will have prior knowledge and experience with ERP systems and applications such as SAP, Netsuite or Sage among others, and have worked in a support desk environment. You should have a basic understanding at least, of some of the following: Sales, Purchasing Manufacturing, MRP, Financials, Bookkeeping or Stock. You should be well organised and be able to handle a diverse workload. Strong communication and problem-solving skills are essential for the ideal candidate to be successful within this role. What you will get in Return: As the successful candidate for this opportunity, you will receive a salary of up to £30,000, which is dependent upon prior experience and its relevance to this position; alongside additional benefits, such as discretionary bonus and pension contribution available after completion of the probationary period and a good holiday allowance. You'll be a part of an organisation that offer exceptional opportunities for career progression and provide excellent training and development for their employees. This opens up a variety of possible progressive routes for your career to take, depending on your skills, interests and preferences for advancement.If this excellent opportunity interests you then please don't hesitate to apply today!
Apr 25, 2024
Full time
Your Company: An excellent opportunity has become available within a successful and progressive technology and IT business located in the Greater Southampton area for an Application Support Analyst to join their growing team. This role is vital in ensuring the company provide a seamless service to their customers, which is one of their highest priorities and they pride themselves on continuously delivering this exceptional standard to their clientele at all times. This has led to them rapidly gaining success in the last few years, allowing them to expand their core functions and take on new like-minded members of staff. They have several decades of experience behind them, and now provide their high-quality service to over one thousand customers globally. Your Roles & Responsibilities: While in this role your duties could include but are not limited to: Supporting application software, including ERP Solutions and other similar business applications Providing customer service solutions to clients, whether this is general enquiries or practical resolutions Working through assigned cases, utilising troubleshooting and bug-fixing skills where needed Escalating necessary issues beyond a 1st line capacity to more senior technicians where required Shadowing experienced technicians on more complicated/technical problems to improve understanding and knowledge Interrogating problems and advising the developers Additional ad-hoc and wider supporting duties where required by the Support Manager or other staff What you will need to Apply: The ideal candidate for this role will have prior knowledge and experience with ERP systems and applications such as SAP, Netsuite or Sage among others, and have worked in a support desk environment. You should have a basic understanding at least, of some of the following: Sales, Purchasing Manufacturing, MRP, Financials, Bookkeeping or Stock. You should be well organised and be able to handle a diverse workload. Strong communication and problem-solving skills are essential for the ideal candidate to be successful within this role. What you will get in Return: As the successful candidate for this opportunity, you will receive a salary of up to £30,000, which is dependent upon prior experience and its relevance to this position; alongside additional benefits, such as discretionary bonus and pension contribution available after completion of the probationary period and a good holiday allowance. You'll be a part of an organisation that offer exceptional opportunities for career progression and provide excellent training and development for their employees. This opens up a variety of possible progressive routes for your career to take, depending on your skills, interests and preferences for advancement.If this excellent opportunity interests you then please don't hesitate to apply today!
Service Desk Technician - Onsite Cambridge up to £30K+ Benefits We are looking for an experienced service Desk Technician to join the UK's best IT infrastructure and services provider. Bringing IT solutions to life. What you will be doing * You will act as the central point of contact for all IT-related incidents and service requests. You'll be working one on of our dedicated customer sites. * logging incidents service requests and resolving support requests ensuring that service levels and targets are achieved as well as meeting customer satisfaction and continuous service delivery demands. * Provide 1st and 2nd line support on Microsoft 365, office applications, internal software * Performing device builds and facilitating desk moves What we are looking for: * Previous IT Service desk experience * Excellent communication skills at all levels * Knowledge of Microsoft 365 and Office apps * Experience with supporting CAD packages (solidworks autocad etc.) NOT ESSENTIAL * Knowledge of IT Infrastructure service and user administration activities (new joiners, folder management, password resets etc.) What we offer * Up to £30K working Monday - Friday * 20 days annual leave plus 10 personal days and an extra half day off on your birthday. * Enhanced Workplace Pension * Full training plan, dedicated to your continued learning and progression as well as access to fully funded courses and exams Interviews for this role will be taking place ASAP (2 stage process) so if you like the sound of it please apply with your CV right away and let's chat! Unfortunately, no sponsorship will be provided for this role. Service Desk Technician - Onsite Cambridge up to £30K+ Benefits
Apr 25, 2024
Full time
Service Desk Technician - Onsite Cambridge up to £30K+ Benefits We are looking for an experienced service Desk Technician to join the UK's best IT infrastructure and services provider. Bringing IT solutions to life. What you will be doing * You will act as the central point of contact for all IT-related incidents and service requests. You'll be working one on of our dedicated customer sites. * logging incidents service requests and resolving support requests ensuring that service levels and targets are achieved as well as meeting customer satisfaction and continuous service delivery demands. * Provide 1st and 2nd line support on Microsoft 365, office applications, internal software * Performing device builds and facilitating desk moves What we are looking for: * Previous IT Service desk experience * Excellent communication skills at all levels * Knowledge of Microsoft 365 and Office apps * Experience with supporting CAD packages (solidworks autocad etc.) NOT ESSENTIAL * Knowledge of IT Infrastructure service and user administration activities (new joiners, folder management, password resets etc.) What we offer * Up to £30K working Monday - Friday * 20 days annual leave plus 10 personal days and an extra half day off on your birthday. * Enhanced Workplace Pension * Full training plan, dedicated to your continued learning and progression as well as access to fully funded courses and exams Interviews for this role will be taking place ASAP (2 stage process) so if you like the sound of it please apply with your CV right away and let's chat! Unfortunately, no sponsorship will be provided for this role. Service Desk Technician - Onsite Cambridge up to £30K+ Benefits
Responsibilities Helpdesk •Managing tickets through their full-service lifecycle using the Bland Group Helpdesk system•Ensure tickets are updated and customers are kept fully informed of progress•Respond to incoming calls and e-mails regarding problems with computers, associated hardware and software in a timely manner•Maintain helpdesk notes, operational logs, change control logs, and documentation surrounding daily activities.Network, Systems and Application Support•Install, configure, maintain and upgrade computer hardware, operating systems, applications and peripherals.•Perform analysis, diagnosis, and resolve or escalate problems related to computer hardware, operating systems, applications and peripherals•Ensure that the computer systems are provided with appropriate network connectivity throughout the organisations LAN and wireless LAN networks. Monitoring •Responding to system alerts in line with Service Levels•Proactively tracing alerts with a view to prevent customer impacting issues occurringInventory Management•Managing and updating hardware and software asset registers
Apr 25, 2024
Full time
Responsibilities Helpdesk •Managing tickets through their full-service lifecycle using the Bland Group Helpdesk system•Ensure tickets are updated and customers are kept fully informed of progress•Respond to incoming calls and e-mails regarding problems with computers, associated hardware and software in a timely manner•Maintain helpdesk notes, operational logs, change control logs, and documentation surrounding daily activities.Network, Systems and Application Support•Install, configure, maintain and upgrade computer hardware, operating systems, applications and peripherals.•Perform analysis, diagnosis, and resolve or escalate problems related to computer hardware, operating systems, applications and peripherals•Ensure that the computer systems are provided with appropriate network connectivity throughout the organisations LAN and wireless LAN networks. Monitoring •Responding to system alerts in line with Service Levels•Proactively tracing alerts with a view to prevent customer impacting issues occurringInventory Management•Managing and updating hardware and software asset registers
Are you an IT Support professional looking for your next career opportunity you keen to work for an IT Service provider, providing first class IT services to the education industry? We are looking for 2 ICT Technicians who will work on site within schools around Reading, ensuring that IT systems and services are always available so that students and staff can always perform to the best of their ability. You will be providing 1st & 2nd Line IT Support. This is a fantastic opportunity for someone who is currently working in a school but who feels that their progression opportunities are limited. This is a role covering schools in the Reading area. You will be contractually based from home and will typically visit 1-2 schools per day. One of the roles will be mainly working within one school with the occasional visit to other schools in the area. You will be paid mileage for any distance covered from your home. If you are keen to join one of the most successful MSP's in the UK read on. Role: ICT Technician aka IT Support Technician, ICT Support Technician, ICT Consultant, Field IT Support Engineer Location: Reading Salary: £24k - £30k base salary plus great benefits and mileage payments. What you will bring to the role: Previous experience in an IT Support Experience of working within a school, academy or College would be very highly desired and advantageous. Previous experience in an MSP environment would be great but is not a necessity. Experience installing, maintaining and fixing IT equipment, such as Servers, Software, Networks, Hardware and telephony Experience supporting Office 365 Excellent customer services skills with a passion for providing a customer facing first class service. If you like the sound of the above and would like to find out more or apply, please do send through a CV by clicking on the apply now button. We really look forward to seeing your profile!
Apr 25, 2024
Full time
Are you an IT Support professional looking for your next career opportunity you keen to work for an IT Service provider, providing first class IT services to the education industry? We are looking for 2 ICT Technicians who will work on site within schools around Reading, ensuring that IT systems and services are always available so that students and staff can always perform to the best of their ability. You will be providing 1st & 2nd Line IT Support. This is a fantastic opportunity for someone who is currently working in a school but who feels that their progression opportunities are limited. This is a role covering schools in the Reading area. You will be contractually based from home and will typically visit 1-2 schools per day. One of the roles will be mainly working within one school with the occasional visit to other schools in the area. You will be paid mileage for any distance covered from your home. If you are keen to join one of the most successful MSP's in the UK read on. Role: ICT Technician aka IT Support Technician, ICT Support Technician, ICT Consultant, Field IT Support Engineer Location: Reading Salary: £24k - £30k base salary plus great benefits and mileage payments. What you will bring to the role: Previous experience in an IT Support Experience of working within a school, academy or College would be very highly desired and advantageous. Previous experience in an MSP environment would be great but is not a necessity. Experience installing, maintaining and fixing IT equipment, such as Servers, Software, Networks, Hardware and telephony Experience supporting Office 365 Excellent customer services skills with a passion for providing a customer facing first class service. If you like the sound of the above and would like to find out more or apply, please do send through a CV by clicking on the apply now button. We really look forward to seeing your profile!
Job description Job Title: IT Support Technician Location: Oxfordshire / Wiltshire - Schools-based Salary: Up to £32,000 p.a. About Us: We are seeking an IT Support Technician for schools in the Oxfordshire / Wiltshire. Join us to make a difference in education through top-notch IT support services. Responsibilities: First and Second Line Support: Promptly address IT support requests from school staff and students. Diagnose and resolve hardware, software, and network issues. Onsite Support: Conduct onsite visits for hands-on support, troubleshooting, and maintenance. Installation and Training: Install and maintain computer systems, servers, and peripherals. Provide user training and create user-friendly documentation. Qualifications: Proven IT support experience in an educational setting. Strong knowledge of Windows and Mac OS. Familiarity with educational software and classroom technologies. Excellent troubleshooting and communication skills. Requirements: Full, clean driving license and access to a reliable vehicle. Willingness to travel within the area. Ability to work independently and collaboratively. Salary and Benefits: Up to £32,000 p.a. Professional development opportunities. Employee benefits package. Job Type: Full-time Salary: £27,000.00-£32,000.00 per year Benefits: Company pension Private medical insurance Work from home Schedule: Monday to Friday Education: GCSE or equivalent (preferred) Experience: Technical support: 1 year (preferred) Customer service: 1 year (preferred) Ability to Commute: Faringdon, Oxfordshire (required) Ability to Relocate: Faringdon, Oxfordshire: Relocate before starting work (required) Work Location: In person Reference ID: 20361 - TW
Apr 25, 2024
Full time
Job description Job Title: IT Support Technician Location: Oxfordshire / Wiltshire - Schools-based Salary: Up to £32,000 p.a. About Us: We are seeking an IT Support Technician for schools in the Oxfordshire / Wiltshire. Join us to make a difference in education through top-notch IT support services. Responsibilities: First and Second Line Support: Promptly address IT support requests from school staff and students. Diagnose and resolve hardware, software, and network issues. Onsite Support: Conduct onsite visits for hands-on support, troubleshooting, and maintenance. Installation and Training: Install and maintain computer systems, servers, and peripherals. Provide user training and create user-friendly documentation. Qualifications: Proven IT support experience in an educational setting. Strong knowledge of Windows and Mac OS. Familiarity with educational software and classroom technologies. Excellent troubleshooting and communication skills. Requirements: Full, clean driving license and access to a reliable vehicle. Willingness to travel within the area. Ability to work independently and collaboratively. Salary and Benefits: Up to £32,000 p.a. Professional development opportunities. Employee benefits package. Job Type: Full-time Salary: £27,000.00-£32,000.00 per year Benefits: Company pension Private medical insurance Work from home Schedule: Monday to Friday Education: GCSE or equivalent (preferred) Experience: Technical support: 1 year (preferred) Customer service: 1 year (preferred) Ability to Commute: Faringdon, Oxfordshire (required) Ability to Relocate: Faringdon, Oxfordshire: Relocate before starting work (required) Work Location: In person Reference ID: 20361 - TW
Job Type: Full-time / Permanent Location: Bath (Hybrid working - 3 days in the office 2 days from home) Salary: £23,000 to £28,000 per annum (depending on experience) We have an exciting new opportunity to join a Bath based IT team within a First Line Support role. This is a great opportunity for someone who's career is well established within the tech industry and is looking for a new challenge. You will be providing 1st / 2nd line support via phone and email, dealing with current and new clients, offering software support, supporting with new starter set up, troubleshooting and internal guidance on new and current applications (when and if needed) Required Skills & Qualifications: Prior 1st / 2nd line experience (minimum 2 to 3 years) Experience with Windows Server systems Experience with ticketing systems Experience with setting up new starters Relevant qualifications within IT Excellent written and verbal communication skills, good interpersonal skills, and attention to detail.
Apr 25, 2024
Full time
Job Type: Full-time / Permanent Location: Bath (Hybrid working - 3 days in the office 2 days from home) Salary: £23,000 to £28,000 per annum (depending on experience) We have an exciting new opportunity to join a Bath based IT team within a First Line Support role. This is a great opportunity for someone who's career is well established within the tech industry and is looking for a new challenge. You will be providing 1st / 2nd line support via phone and email, dealing with current and new clients, offering software support, supporting with new starter set up, troubleshooting and internal guidance on new and current applications (when and if needed) Required Skills & Qualifications: Prior 1st / 2nd line experience (minimum 2 to 3 years) Experience with Windows Server systems Experience with ticketing systems Experience with setting up new starters Relevant qualifications within IT Excellent written and verbal communication skills, good interpersonal skills, and attention to detail.
Senior IT Technician - Windows, Networking, Intune, VOIP, Cyber Sec We are looking for an experienced 2nd Line Support technician. The ideal candidate will have experience with Windows, Networking, Intune, VOIP, Cyber Sec. Within the role you will be providing hardware and software support for desktop computers and laptops, wired and wireless networks, printers, phone systems, CCTV etc. An enhanced DBS is required for this role. Please apply for immediate consideration. Senior IT Technician - Windows, Networking, Intune, VOIP, Cyber Sec
Apr 25, 2024
Full time
Senior IT Technician - Windows, Networking, Intune, VOIP, Cyber Sec We are looking for an experienced 2nd Line Support technician. The ideal candidate will have experience with Windows, Networking, Intune, VOIP, Cyber Sec. Within the role you will be providing hardware and software support for desktop computers and laptops, wired and wireless networks, printers, phone systems, CCTV etc. An enhanced DBS is required for this role. Please apply for immediate consideration. Senior IT Technician - Windows, Networking, Intune, VOIP, Cyber Sec
Here at Sealey, we are seeking to recruit an IT Support Technician to join our team based in Bury St Edmunds, Suffolk. You will join us on a full-time, permanent basis andin return, you will receive a competitive salary plus benefits. The Company Would you like to work for one of the UK's leading hand, power tool, and equipment distributors? Established since 1978, Sealey are the preferred choice for the trade within the automotive, agricultural, motorcycle, industrial and engineering market sectors. Responsibilities as our IT Support Technician will include: Working as part of a team to deliver high quality support to internal staff remotely and in person Taking ownership of the purchasing & maintenance of all IT Assets Assisting with the maintenance of on-premises and cloud IT Infrastructures Installing, configuring and maintaining relevant IT software and hardware including Desktops, Laptops, Thin Clients and Printers Championing new technology in the business and helingp train staff in IT best practice Creating and maintaining documentation to a high standard, relevant to the roles core responsibilities Supporting IT Project leads with project delivery as and when required What we're looking for in our IT Support Technician: Knowledge or experience managing an ADDS environment using RSAT for Windows Experience with Office 365 Exchange, Teams & SharePoint The ability to deploy PC's & Laptops on Windows 10/11 Pro Someone enthusiastic and keen to develop their IT knowledge A person with a high attention to detail and strong work ethic Excellent communication skills with the ability to relay information to users at all levels An analytical approach to problem solving Benefits our IT Support Technician will receive: Holidays rising to 25 days (after qualifying period) + public holidays Pension scheme Life assurance scheme Health cash plan Staff discount on Sealey and Dellonda products Free on-site parking If you are interested in becoming a IT Support Technician and you feel your skill sets match the above criteria then click ' apply ' now, we'd love to hear from you!
Apr 25, 2024
Full time
Here at Sealey, we are seeking to recruit an IT Support Technician to join our team based in Bury St Edmunds, Suffolk. You will join us on a full-time, permanent basis andin return, you will receive a competitive salary plus benefits. The Company Would you like to work for one of the UK's leading hand, power tool, and equipment distributors? Established since 1978, Sealey are the preferred choice for the trade within the automotive, agricultural, motorcycle, industrial and engineering market sectors. Responsibilities as our IT Support Technician will include: Working as part of a team to deliver high quality support to internal staff remotely and in person Taking ownership of the purchasing & maintenance of all IT Assets Assisting with the maintenance of on-premises and cloud IT Infrastructures Installing, configuring and maintaining relevant IT software and hardware including Desktops, Laptops, Thin Clients and Printers Championing new technology in the business and helingp train staff in IT best practice Creating and maintaining documentation to a high standard, relevant to the roles core responsibilities Supporting IT Project leads with project delivery as and when required What we're looking for in our IT Support Technician: Knowledge or experience managing an ADDS environment using RSAT for Windows Experience with Office 365 Exchange, Teams & SharePoint The ability to deploy PC's & Laptops on Windows 10/11 Pro Someone enthusiastic and keen to develop their IT knowledge A person with a high attention to detail and strong work ethic Excellent communication skills with the ability to relay information to users at all levels An analytical approach to problem solving Benefits our IT Support Technician will receive: Holidays rising to 25 days (after qualifying period) + public holidays Pension scheme Life assurance scheme Health cash plan Staff discount on Sealey and Dellonda products Free on-site parking If you are interested in becoming a IT Support Technician and you feel your skill sets match the above criteria then click ' apply ' now, we'd love to hear from you!
Safer Hand Solutions Ltd
Stoke-on-trent, Staffordshire
CAD Technician £24,000 - £28,000 Monday-Friday If you're confident using AutoCAD, have a passion for the creative and want to work within a project focused, design role - then keep reading. An enthusiastic CAD Technician is required for a local manufacturing company, offering innovative and bespoke fixed furniture designs on a national scale. Working in a dynamic and well-established team, the CAD Technician will have the full support of the wider CAD team with the ability to develop both within design and customer service. Work closely with customers to understand design requirements Prepare and produce documents and CAD layout drawings Assist customers and colleagues with technical support Manage and plan multiple projects Working on a project basis will require an organised and hardworking individual with a proficiency in AutoCAD or 2D CAD software. Experience of managing customers and projects. Understand deadlines with the capabilities of working towards final end dates Very high attention to detail and accuracy of work Confident communicator across written and verbal conversations Positive approach to problem solving and customer service Benefits Full support and development opportunities Quarterly reviews and pay appraisals Working within a strong CAD focused team Onsite parking This is an incredible opportunity for anyone looking to join a local Staffordshire business in a dynamic team with a great work/life balance. To find out more information, call Safer Hand Solutions and ask for Holly Goodwin, or apply today to be considered for the role. Please note, Safer Hand Solutions are acting as an employment agency on behalf of a client and by applying you agree to register with us and for us to hold your details on file. Due to the volume of applications, we will only contact applicants who have been successfully shortlisted but may contact you regarding any other suitable vacancies.
Apr 25, 2024
Full time
CAD Technician £24,000 - £28,000 Monday-Friday If you're confident using AutoCAD, have a passion for the creative and want to work within a project focused, design role - then keep reading. An enthusiastic CAD Technician is required for a local manufacturing company, offering innovative and bespoke fixed furniture designs on a national scale. Working in a dynamic and well-established team, the CAD Technician will have the full support of the wider CAD team with the ability to develop both within design and customer service. Work closely with customers to understand design requirements Prepare and produce documents and CAD layout drawings Assist customers and colleagues with technical support Manage and plan multiple projects Working on a project basis will require an organised and hardworking individual with a proficiency in AutoCAD or 2D CAD software. Experience of managing customers and projects. Understand deadlines with the capabilities of working towards final end dates Very high attention to detail and accuracy of work Confident communicator across written and verbal conversations Positive approach to problem solving and customer service Benefits Full support and development opportunities Quarterly reviews and pay appraisals Working within a strong CAD focused team Onsite parking This is an incredible opportunity for anyone looking to join a local Staffordshire business in a dynamic team with a great work/life balance. To find out more information, call Safer Hand Solutions and ask for Holly Goodwin, or apply today to be considered for the role. Please note, Safer Hand Solutions are acting as an employment agency on behalf of a client and by applying you agree to register with us and for us to hold your details on file. Due to the volume of applications, we will only contact applicants who have been successfully shortlisted but may contact you regarding any other suitable vacancies.
Job Title: Field Support Technician - (Leeds, £40,000) An excellent opportunity has arisen for a Field Support Technician to join a well-established IT company. The successful candidate will be based in Leeds and will be expected to travel to other sites across Yorkshire. The primary purpose of the role is to provide technical support to the company's clients. This includes troubleshooting, resolving technical and software queries, and providing on-site training and support. The ideal candidate will have a strong technical background in IT. Responsibilities: Troubleshoot and resolve technical and software queriesProvide on-site training and supportInstall and configure softwareEnsure compliance with policies and proceduresMonitor system performanceProvide technical advice to customersMaintain accurate records of customer interactionsEnsure customer satisfaction Skills & Experience Required: Strong technical background in ITExcellent communication and problem-solving skillsAbility to work independentlyProficient in computer software applicationsGood organisational and time management skillsAbility to work under pressureExperience with Windows Operating systems and environments Experience with Linux would be beneficial If you are interested in this role and feel you have the necessary skills and experience to be successful, then please apply for immediate consideration and interview. For further information about the role please contact us. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 25, 2024
Full time
Job Title: Field Support Technician - (Leeds, £40,000) An excellent opportunity has arisen for a Field Support Technician to join a well-established IT company. The successful candidate will be based in Leeds and will be expected to travel to other sites across Yorkshire. The primary purpose of the role is to provide technical support to the company's clients. This includes troubleshooting, resolving technical and software queries, and providing on-site training and support. The ideal candidate will have a strong technical background in IT. Responsibilities: Troubleshoot and resolve technical and software queriesProvide on-site training and supportInstall and configure softwareEnsure compliance with policies and proceduresMonitor system performanceProvide technical advice to customersMaintain accurate records of customer interactionsEnsure customer satisfaction Skills & Experience Required: Strong technical background in ITExcellent communication and problem-solving skillsAbility to work independentlyProficient in computer software applicationsGood organisational and time management skillsAbility to work under pressureExperience with Windows Operating systems and environments Experience with Linux would be beneficial If you are interested in this role and feel you have the necessary skills and experience to be successful, then please apply for immediate consideration and interview. For further information about the role please contact us. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Our client is currently looking for a Senior IT Support Technician based on site in Fife. There are many great benefits/perks associated with the role that I am happy to share with anyone who feels they match the below requirements. Role Summary: Seeking an IT professional to lead and support the organisation's IT operations, ensuring efficient hardware and software management, both on site and remotely. Responsibilities: Lead the IT team, providing first and second-line support. Deliver exceptional service to IT users. Provide comprehensive IT support, including troubleshooting for hardware and software issues. Oversee local server infrastructure, including backups and updates. Manage local IT infrastructure, including telephony and networking. Maintain and update IT documentation. Support departmental and business project initiatives. Perform routine maintenance on IT assets. Participate in on-call, out-of-hours support on a rotational basis. Collaborate with senior management and corporate IT to execute the group's IT strategy. Mentor and guide junior IT team members Background Completed training as a Senior IT Support Technician or comparable professional training, verifiable knowledge acquired in practice. A strong desire to learn new skills and take an active role in the IT department. Excellent customer service skills and a willingness to take ownership of issues. Willing to take the initiative and be creative in your approach to problem-solving. Have a good sense of humour, be resilient and have patience. Good knowledge of server, storage technology and IT infrastructure. If this role is something you or anyone you may know is suited to and would like to hear more, please send a copy of your CV Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Apr 25, 2024
Full time
Our client is currently looking for a Senior IT Support Technician based on site in Fife. There are many great benefits/perks associated with the role that I am happy to share with anyone who feels they match the below requirements. Role Summary: Seeking an IT professional to lead and support the organisation's IT operations, ensuring efficient hardware and software management, both on site and remotely. Responsibilities: Lead the IT team, providing first and second-line support. Deliver exceptional service to IT users. Provide comprehensive IT support, including troubleshooting for hardware and software issues. Oversee local server infrastructure, including backups and updates. Manage local IT infrastructure, including telephony and networking. Maintain and update IT documentation. Support departmental and business project initiatives. Perform routine maintenance on IT assets. Participate in on-call, out-of-hours support on a rotational basis. Collaborate with senior management and corporate IT to execute the group's IT strategy. Mentor and guide junior IT team members Background Completed training as a Senior IT Support Technician or comparable professional training, verifiable knowledge acquired in practice. A strong desire to learn new skills and take an active role in the IT department. Excellent customer service skills and a willingness to take ownership of issues. Willing to take the initiative and be creative in your approach to problem-solving. Have a good sense of humour, be resilient and have patience. Good knowledge of server, storage technology and IT infrastructure. If this role is something you or anyone you may know is suited to and would like to hear more, please send a copy of your CV Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
The Role: IT Support Technician The Hours: Monday-Friday 09:00am-17:00pm - Location: Brighton Salary: £25,000 - £27,000 My client is looking for an IT Support Technician to work with a fast-growing company based in Brighton. Great career progression. Job role My client is a fast-growing technology company in the security industry that manufactures and supplies an impressive range of electronic access control solutions and software. They sell their solutions to a network of trade partners both in UK and overseas markets who in turn install the products in a wide range of applications including Schools, Colleges, Hospitals, Airports, Ports, factories, offices etc. Their solutions have their own software and hardware and installed in windows environments with MS Access/SQL. The client is looking for a Technical Support Assistant to help handle both client software/hardware support queries as well as in house IT support requirements on a full-time basis. The ideal candidate will have a strong work ethic and will be prepared to work extra time if a critical situation is demanding a resolution. The candidate must have a desire to learn and adapt quickly in a small business environment and willing to put in the time and effort to learn about our solutions backed up by our training. Candidate requirements: Experience in a customer technical support environment Knowledge of access control systems Excellent problem-solving abilities/ Good fault diagnosis skills Knowledge of Microsoft Windows Operating Systems, Servers etc IT networks knowledge (TCP/IP) Experience with MS Access and MS-SQL ( Management Studio) Benefits Holiday: 20 Days holiday + 8 bank holiday Pension: 3% Employer contribution Training Free on-street Parking Close to Train and Bus routes
Apr 25, 2024
Full time
The Role: IT Support Technician The Hours: Monday-Friday 09:00am-17:00pm - Location: Brighton Salary: £25,000 - £27,000 My client is looking for an IT Support Technician to work with a fast-growing company based in Brighton. Great career progression. Job role My client is a fast-growing technology company in the security industry that manufactures and supplies an impressive range of electronic access control solutions and software. They sell their solutions to a network of trade partners both in UK and overseas markets who in turn install the products in a wide range of applications including Schools, Colleges, Hospitals, Airports, Ports, factories, offices etc. Their solutions have their own software and hardware and installed in windows environments with MS Access/SQL. The client is looking for a Technical Support Assistant to help handle both client software/hardware support queries as well as in house IT support requirements on a full-time basis. The ideal candidate will have a strong work ethic and will be prepared to work extra time if a critical situation is demanding a resolution. The candidate must have a desire to learn and adapt quickly in a small business environment and willing to put in the time and effort to learn about our solutions backed up by our training. Candidate requirements: Experience in a customer technical support environment Knowledge of access control systems Excellent problem-solving abilities/ Good fault diagnosis skills Knowledge of Microsoft Windows Operating Systems, Servers etc IT networks knowledge (TCP/IP) Experience with MS Access and MS-SQL ( Management Studio) Benefits Holiday: 20 Days holiday + 8 bank holiday Pension: 3% Employer contribution Training Free on-street Parking Close to Train and Bus routes
Position: Service Desk Technician (12 Month Fixed Term) About Us This is a great opportunity to join an award-winning organisation, named Best Sustainable Housing Association in Wales 2021. We are one of the largest social housing landlords in Wales, with over 9,000 properties across our region, making a difference to our communities. As we continue to grow, we are excited to add the role of Service Desk Technician to our Technology and Innovation Team who are vital in ensuring that we are able to provide an excellent service to our customers. The role is a permanent with a starting salary of £29221 a year. About the role The role of Service Desk Technician is a vital role within our Technology and Innovation Team and has been created to assist with the effective delivery of ICT services in the organisation. The successful Service Desk Technician candidate will be responsible for taking customer queries and managing expectations before dealing with any issues effectively in a timely manner. Our new Service Desk Technician will be responsible for assisting the Service Desk Manager in: Service Desk- Using the service desk facility to support employees by answering requests for software and hardware support. Assist with the identification of patterns and trends and ensure all requests are dealt with efficiently and effectively. Customer Relations - Working within a team, providing 1st and 2nd line support for the business by identifying issues and dealing with them proactively. Engaging with customers and building strong relationships to ensure an end user approach. Communicating solutions to issues staff are facing with patience and understanding. Infrastructure & Assets - Ensure that all company assets are recorded, compliant and in good condition. About You In order to be successful in the role of Service Desk Technician our new team member will be educated to NVQ level 3 or the equivalent experience: Strong diagnostic skills and the ability to use them to identify software issues and provide solutions Excellent communication skills which will be used to develop relationships, using initiative to solve problems Key Benefits 25 days annual leave (plus bank holidays and 2 additional office closure days at Christmas), rising to 28 days annual leave after 3 years' service, and 31 days annual leave after 5 years' service. Generous stakeholder pension scheme (rising to 8% contributions) Company sick pay and Income Protection Insurance (conditions apply) A 24/7 Employee Assistance Programme (EAP) and an app-based service giving employees and their families access to remote GP's and enhanced health support. A paid day off to take your child to their first day at reception. Employee discount schemes Salary Sacrifice Car Lease Scheme Cycle 2 Work Scheme Learning and development opportunities Please see attached Service Desk Technician role profile for the full job description and person specification. Job Closing Date - 14th April 2024 Please note that should we receive a high volume of applications; the role could close early.
Apr 25, 2024
Full time
Position: Service Desk Technician (12 Month Fixed Term) About Us This is a great opportunity to join an award-winning organisation, named Best Sustainable Housing Association in Wales 2021. We are one of the largest social housing landlords in Wales, with over 9,000 properties across our region, making a difference to our communities. As we continue to grow, we are excited to add the role of Service Desk Technician to our Technology and Innovation Team who are vital in ensuring that we are able to provide an excellent service to our customers. The role is a permanent with a starting salary of £29221 a year. About the role The role of Service Desk Technician is a vital role within our Technology and Innovation Team and has been created to assist with the effective delivery of ICT services in the organisation. The successful Service Desk Technician candidate will be responsible for taking customer queries and managing expectations before dealing with any issues effectively in a timely manner. Our new Service Desk Technician will be responsible for assisting the Service Desk Manager in: Service Desk- Using the service desk facility to support employees by answering requests for software and hardware support. Assist with the identification of patterns and trends and ensure all requests are dealt with efficiently and effectively. Customer Relations - Working within a team, providing 1st and 2nd line support for the business by identifying issues and dealing with them proactively. Engaging with customers and building strong relationships to ensure an end user approach. Communicating solutions to issues staff are facing with patience and understanding. Infrastructure & Assets - Ensure that all company assets are recorded, compliant and in good condition. About You In order to be successful in the role of Service Desk Technician our new team member will be educated to NVQ level 3 or the equivalent experience: Strong diagnostic skills and the ability to use them to identify software issues and provide solutions Excellent communication skills which will be used to develop relationships, using initiative to solve problems Key Benefits 25 days annual leave (plus bank holidays and 2 additional office closure days at Christmas), rising to 28 days annual leave after 3 years' service, and 31 days annual leave after 5 years' service. Generous stakeholder pension scheme (rising to 8% contributions) Company sick pay and Income Protection Insurance (conditions apply) A 24/7 Employee Assistance Programme (EAP) and an app-based service giving employees and their families access to remote GP's and enhanced health support. A paid day off to take your child to their first day at reception. Employee discount schemes Salary Sacrifice Car Lease Scheme Cycle 2 Work Scheme Learning and development opportunities Please see attached Service Desk Technician role profile for the full job description and person specification. Job Closing Date - 14th April 2024 Please note that should we receive a high volume of applications; the role could close early.
3rd Line MSP Engineer Role: IT Project Engineer Location: Leeds Salary: £30K-£45K (DOE) Interviewing Immediately - Apply Now Are you looking for a new job role in a very accessible area in Leeds, with great opportunities and room to develop? This award-winning IT company have been providing expert IT solutions in the market for a number of years. Now, they are looking for a new 3rd Line Engineer to deal with their installations, migrations, configurations and ongoing support of computers, networks, servers, cloud environments, hardware and software both remotely and on-site for a large range of reputable clients. You will also be used an escalation point for the 2nd Line Engineers in addition to site visits and project work. This company offers plenty of training and can guarantee the progression you deserve. With one of the best benefits packages around, and a quality-oriented approach, this could well be the perfect fit you've been searching for. We are looking for someone with the following skills: Office365 - inc migrations SharePoint Migrations DNS / DHCP / TCP/IP Windows Server - 2019 Windows 7/8/10 Cloud Solutions VMWare & Hyper-V Installations / Clustering Networking Routers & Switches - L2 & L3 MSP experience This role would be suitable for: Helpdesk Support, 3rd Line, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 25, 2024
Full time
3rd Line MSP Engineer Role: IT Project Engineer Location: Leeds Salary: £30K-£45K (DOE) Interviewing Immediately - Apply Now Are you looking for a new job role in a very accessible area in Leeds, with great opportunities and room to develop? This award-winning IT company have been providing expert IT solutions in the market for a number of years. Now, they are looking for a new 3rd Line Engineer to deal with their installations, migrations, configurations and ongoing support of computers, networks, servers, cloud environments, hardware and software both remotely and on-site for a large range of reputable clients. You will also be used an escalation point for the 2nd Line Engineers in addition to site visits and project work. This company offers plenty of training and can guarantee the progression you deserve. With one of the best benefits packages around, and a quality-oriented approach, this could well be the perfect fit you've been searching for. We are looking for someone with the following skills: Office365 - inc migrations SharePoint Migrations DNS / DHCP / TCP/IP Windows Server - 2019 Windows 7/8/10 Cloud Solutions VMWare & Hyper-V Installations / Clustering Networking Routers & Switches - L2 & L3 MSP experience This role would be suitable for: Helpdesk Support, 3rd Line, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
NOC 1st Line Network Engineer Corsham £30,000 to £35,000 Our client, a pioneer in Cloud, Connectivity, Unified Communications, and Cyber Security, are looking for a Data Centre Technician to join their team. You will be responsible for providing customer support to our large and diverse client base ensuring Service Levels are maintained and the ticketing system is fully up to date. Benefits: Private medical health cover Medicash cover Life assurance scheme Season ticket loans Birthday day off 25 days holidays + Bank Holidays + Buy Back Holiday scheme Responsibilities: Responsible for providing first level customer support to our large and diverse client base ensuring Service Levels are maintained, the ticketing system is fully up to date. Investigate and resolve helpdesk incidents assigned to you with speedy fixes ensuring the ticketing system is fully updated. Monitor networks and equipment using applicable software (SolarWinds PRTG/RMM/FMC etc), raising incidents as appropriate, investigating and resolving where possible or engaging the correct resolving teams while owning the incident to resolution. Ensure all network alarms and events are acknowledged and appropriately dealt with during your shift. Any ongoing issues are to be documented for shift handover. Ensure the NOC Manager is kept informed of all service affecting incidents and appropriate escalations are made, where relevant. Where appropriate and as advised by your line manager, provide DC smart hands services to support existing Smart Hands team. This could include cabling, visual inspections, providing escorts and other duties within the data centre as required. Knowledge and experience required: Minimum 1 + years' experience in a Service Desk/NOC environment Experience in working with Cisco routers and switches - minimum CCNA desirable Some experience in troubleshooting and maintaining Firewalls and/or Security Event management desirable. Must obtain/retain SC clearance Working Hours: Must be able to commit to the Shift patterns - 4 on/4 off, on-site (even for the night shift) 2 days, 2 nights (6am-6pm) Must be close proximity with a vehicle Interested? Apply now and we can discuss this in more detail and provide you with a more detailed job description. Due to the large numbers of responses, we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days, please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.
Apr 25, 2024
Full time
NOC 1st Line Network Engineer Corsham £30,000 to £35,000 Our client, a pioneer in Cloud, Connectivity, Unified Communications, and Cyber Security, are looking for a Data Centre Technician to join their team. You will be responsible for providing customer support to our large and diverse client base ensuring Service Levels are maintained and the ticketing system is fully up to date. Benefits: Private medical health cover Medicash cover Life assurance scheme Season ticket loans Birthday day off 25 days holidays + Bank Holidays + Buy Back Holiday scheme Responsibilities: Responsible for providing first level customer support to our large and diverse client base ensuring Service Levels are maintained, the ticketing system is fully up to date. Investigate and resolve helpdesk incidents assigned to you with speedy fixes ensuring the ticketing system is fully updated. Monitor networks and equipment using applicable software (SolarWinds PRTG/RMM/FMC etc), raising incidents as appropriate, investigating and resolving where possible or engaging the correct resolving teams while owning the incident to resolution. Ensure all network alarms and events are acknowledged and appropriately dealt with during your shift. Any ongoing issues are to be documented for shift handover. Ensure the NOC Manager is kept informed of all service affecting incidents and appropriate escalations are made, where relevant. Where appropriate and as advised by your line manager, provide DC smart hands services to support existing Smart Hands team. This could include cabling, visual inspections, providing escorts and other duties within the data centre as required. Knowledge and experience required: Minimum 1 + years' experience in a Service Desk/NOC environment Experience in working with Cisco routers and switches - minimum CCNA desirable Some experience in troubleshooting and maintaining Firewalls and/or Security Event management desirable. Must obtain/retain SC clearance Working Hours: Must be able to commit to the Shift patterns - 4 on/4 off, on-site (even for the night shift) 2 days, 2 nights (6am-6pm) Must be close proximity with a vehicle Interested? Apply now and we can discuss this in more detail and provide you with a more detailed job description. Due to the large numbers of responses, we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days, please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.
Mortgage Advice Bureau is the UK's leading mortgage intermediary. With over 200 awards and counting, we're proud of our people and reputation in the industry for innovation and supporting people to be their best. We're looking for a Service Desk Technician to join our team, working as a hybrid team between our Derby office (3 days per week) and home (2 days per week) with flexible start and finish working patterns. The person in this role will join our fantastic Service Desk team to support 1st line queries for our Head Office colleagues and growing network of Mortgage firms across the UK to resolve IT issues. Your responsbilities include: Be the point of contact for any queries within the system, both internally and across our network, resolving tasks effectively and efficiently. Diagnoses and provide support for our IT hardware and software, for new and existing users. Ensure all queries are logged and dealt with inside agreed SLA's and analyse and report on trends. Produce and maintain documentation for upcoming and existing software releases. Ensure that a high level of customer service and support is provided to all internal and external customers. Reduce customer down-time, by use of workarounds and ultimately solutions/fixes. Ensure and major incidents are escalated to the appropriate person. To be successful in this role, you will have: Excellent interpersonal and relationship building skills. Problem solving skills, to troubleshoot and fault-find software applications issues. Outstanding customer service skills with a positive outlook. Excellent documentation and knowledge sharing skills. An ability to translate technology into simple terms. Experience of laptop builds and supporting both inhouse and external customers. Experience of helping users to convey information to both technical and non-technical people within the business. Please note the person in this role is expected to be based at our Derby office 5 days a week for their first 6 months to be fully trained. Following 6 months, you are welcome to make use of our hybrid working model. Our flexible working patterns and long list of benefits are some of the many reasons why people love working here. Our stunning Head Office is based in Derby with free parking, a 10 minute walk from Derby train station, excellent bus links and bike racks available. What you can expect from us: Flexible earlier or later start and finish times around our core business hours of 9:30am - 4:30pm (For example, 8.00am-4.30pm, 9.30am-6.00pm) Holiday allowance from 22 days, depending on your job level, rising with each year of service and a buy/sell holiday option. Matched Share Scheme Pension scheme with employer contributions up to 8% Learning and Development offers such as Lunch & Learn sessions, qualification support and more Enhanced Parental leave and Family leave 2 paid Volunteer days every year Employee Assistance Programme Cycle to Work scheme Save 's through our Discounts and Rewards Portal Free breakfast and fruit at HQ Your Birthday off Wellbeing Room onsite Monthly wellbeing events And lots more! We value different experiences and perspectives at MAB and ensure our teams continue to embrace our values in everything we do. As an equal opportunities employer, we are committed to the equal treatment of all current and future employees and do not condone or tolerate discrimination in any form. We aspire to be a diverse and inclusive place to work and welcome everyone from a wide range of backgrounds to apply to join us wide range of backgrounds to apply and join us. If this sounds like the job for you, or you'd like to discuss the opportunity in more detail - please get in touch! Additional Support We will remove barriers that prospective applicants may face at any stage of our recruitment process. If you have additional needs and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact our Recruitment Manager, Hannah Blake hannah.blake(at)mab.org.uk
Apr 25, 2024
Full time
Mortgage Advice Bureau is the UK's leading mortgage intermediary. With over 200 awards and counting, we're proud of our people and reputation in the industry for innovation and supporting people to be their best. We're looking for a Service Desk Technician to join our team, working as a hybrid team between our Derby office (3 days per week) and home (2 days per week) with flexible start and finish working patterns. The person in this role will join our fantastic Service Desk team to support 1st line queries for our Head Office colleagues and growing network of Mortgage firms across the UK to resolve IT issues. Your responsbilities include: Be the point of contact for any queries within the system, both internally and across our network, resolving tasks effectively and efficiently. Diagnoses and provide support for our IT hardware and software, for new and existing users. Ensure all queries are logged and dealt with inside agreed SLA's and analyse and report on trends. Produce and maintain documentation for upcoming and existing software releases. Ensure that a high level of customer service and support is provided to all internal and external customers. Reduce customer down-time, by use of workarounds and ultimately solutions/fixes. Ensure and major incidents are escalated to the appropriate person. To be successful in this role, you will have: Excellent interpersonal and relationship building skills. Problem solving skills, to troubleshoot and fault-find software applications issues. Outstanding customer service skills with a positive outlook. Excellent documentation and knowledge sharing skills. An ability to translate technology into simple terms. Experience of laptop builds and supporting both inhouse and external customers. Experience of helping users to convey information to both technical and non-technical people within the business. Please note the person in this role is expected to be based at our Derby office 5 days a week for their first 6 months to be fully trained. Following 6 months, you are welcome to make use of our hybrid working model. Our flexible working patterns and long list of benefits are some of the many reasons why people love working here. Our stunning Head Office is based in Derby with free parking, a 10 minute walk from Derby train station, excellent bus links and bike racks available. What you can expect from us: Flexible earlier or later start and finish times around our core business hours of 9:30am - 4:30pm (For example, 8.00am-4.30pm, 9.30am-6.00pm) Holiday allowance from 22 days, depending on your job level, rising with each year of service and a buy/sell holiday option. Matched Share Scheme Pension scheme with employer contributions up to 8% Learning and Development offers such as Lunch & Learn sessions, qualification support and more Enhanced Parental leave and Family leave 2 paid Volunteer days every year Employee Assistance Programme Cycle to Work scheme Save 's through our Discounts and Rewards Portal Free breakfast and fruit at HQ Your Birthday off Wellbeing Room onsite Monthly wellbeing events And lots more! We value different experiences and perspectives at MAB and ensure our teams continue to embrace our values in everything we do. As an equal opportunities employer, we are committed to the equal treatment of all current and future employees and do not condone or tolerate discrimination in any form. We aspire to be a diverse and inclusive place to work and welcome everyone from a wide range of backgrounds to apply to join us wide range of backgrounds to apply and join us. If this sounds like the job for you, or you'd like to discuss the opportunity in more detail - please get in touch! Additional Support We will remove barriers that prospective applicants may face at any stage of our recruitment process. If you have additional needs and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact our Recruitment Manager, Hannah Blake hannah.blake(at)mab.org.uk
Job Title: M365 Systems Collaboration Technician Location: High Wycombe Salary: £DOE - We are booking interviews next week! Please call or email for a slot Key Skills: Global M365 tenant (synchronization, and identity management, Monitor Azure Resources, Endpoint/Intune Management. Join Our Team as a M365 Systems Collaboration Technician and drive Systems Collaboration to New Heights! Are you a meticulous a M365 Systems Collaboration Technician with a passion for precision and excellence? Are you ready to play a pivotal role in ensuring top-tier quality standards in a well-established engineering organization? Look no further! We invite you to join our team in High Wycombe and be a key driver of engineering excellence. About Us: As a distinguished leader in the engineering industry, we are dedicated to delivering innovative solutions and pioneering projects. Our commitment to excellence has earned us a strong reputation, and we're looking for a talented a M365 Systems Collaboration Technician to contribute to our continued success. The Role: So, what will you be doing as a M365 Systems Collaboration Technician Help and oversee the M365 environment and Microsoft Azure platform hosted in the UK for a global customer base. Deliver primary assistance for escalated issues from local support teams necessitating advanced expertise, ensuring support aligns with business as usual (BAU) requirements. Additionally, collaborate on projects and integrate responsibilities, closely coordinating with UM support partner(s). Provide comprehensive support for global M365 tenant including synchronization and identity management. Manage Microsoft Azure environment, ensuring seamless operation. Act as a Subject Matter Expert (SME) for Exchange 2010 to Exchange Online Administration. Diagnose and resolve end-user requests and issues reported through the global service desk. Troubleshoot and resolve software and hardware faults promptly. Channel advanced problems to the support partner through appropriate channels for efficient resolution. Conduct post-solution follow-ups to ensure user satisfaction. Aid the broader technologist team in monitoring and managing server systems effectively. Assist in VPN Management to ensure secure connectivity. Monitor Azure Resources and Log Analytics for optimal performance. Manage endpoints and Intune for efficient device management. Maintain inventory and oversee the deployment of licenses. Document new solutions by writing knowledge base articles. Provide support to the UM IT team on various projects as required. My client is keen to get this position filled ASAP, so if you feel you have the skills and desire to provide passion and drive as the next M365 Systems Collaboration Technician this is the opportunity for you! So, if you are interested in joining a well-established, renowned, globally recognised organisation working with experts in their field as the next M365 Systems Collaboration Technician, hit that apply button now! How to Apply: Submit your updated resume and a cover letter outlining your experience and enthusiasm for joining our team in High Wycombe PLEASE NOTE BPSS Or Security Clearance (SC) or eligibility to gain is required to be considered for this vacancy Services advertised by Gold Group are those of an Agency and/or an Employment Business.We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Apr 25, 2024
Full time
Job Title: M365 Systems Collaboration Technician Location: High Wycombe Salary: £DOE - We are booking interviews next week! Please call or email for a slot Key Skills: Global M365 tenant (synchronization, and identity management, Monitor Azure Resources, Endpoint/Intune Management. Join Our Team as a M365 Systems Collaboration Technician and drive Systems Collaboration to New Heights! Are you a meticulous a M365 Systems Collaboration Technician with a passion for precision and excellence? Are you ready to play a pivotal role in ensuring top-tier quality standards in a well-established engineering organization? Look no further! We invite you to join our team in High Wycombe and be a key driver of engineering excellence. About Us: As a distinguished leader in the engineering industry, we are dedicated to delivering innovative solutions and pioneering projects. Our commitment to excellence has earned us a strong reputation, and we're looking for a talented a M365 Systems Collaboration Technician to contribute to our continued success. The Role: So, what will you be doing as a M365 Systems Collaboration Technician Help and oversee the M365 environment and Microsoft Azure platform hosted in the UK for a global customer base. Deliver primary assistance for escalated issues from local support teams necessitating advanced expertise, ensuring support aligns with business as usual (BAU) requirements. Additionally, collaborate on projects and integrate responsibilities, closely coordinating with UM support partner(s). Provide comprehensive support for global M365 tenant including synchronization and identity management. Manage Microsoft Azure environment, ensuring seamless operation. Act as a Subject Matter Expert (SME) for Exchange 2010 to Exchange Online Administration. Diagnose and resolve end-user requests and issues reported through the global service desk. Troubleshoot and resolve software and hardware faults promptly. Channel advanced problems to the support partner through appropriate channels for efficient resolution. Conduct post-solution follow-ups to ensure user satisfaction. Aid the broader technologist team in monitoring and managing server systems effectively. Assist in VPN Management to ensure secure connectivity. Monitor Azure Resources and Log Analytics for optimal performance. Manage endpoints and Intune for efficient device management. Maintain inventory and oversee the deployment of licenses. Document new solutions by writing knowledge base articles. Provide support to the UM IT team on various projects as required. My client is keen to get this position filled ASAP, so if you feel you have the skills and desire to provide passion and drive as the next M365 Systems Collaboration Technician this is the opportunity for you! So, if you are interested in joining a well-established, renowned, globally recognised organisation working with experts in their field as the next M365 Systems Collaboration Technician, hit that apply button now! How to Apply: Submit your updated resume and a cover letter outlining your experience and enthusiasm for joining our team in High Wycombe PLEASE NOTE BPSS Or Security Clearance (SC) or eligibility to gain is required to be considered for this vacancy Services advertised by Gold Group are those of an Agency and/or an Employment Business.We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.