Global Technology Solutions Ltd
Reading, Berkshire
Job Title: SC/DV Infrastructure engineer (Solution Support) Location: Aldermaston, Reading. Rate: £600-610 per day Working hours: standard office hours Inside IR35 - Umbrella contractors only *This role is not suitable for consultants or architects* Holding SC or DV clearance ROLE OVERVIEW: We are looking for highly motivated, customer focused and enthusiastic individual to join the On-Prem Infrastructure team. You will have a clear passion for problem solving and delivering excellent 3rd Line customer support across a multitude of areas; Server and Storage, Networks and Desktop Workstations. You will have proven experience of working with VMWare from version 5 and upwards. You will be able to work independently or as a team player. You should possess good written and verbal communication skills and be able to work with all support teams and suppliers You will be able to explain and demonstrate your current experience as well as pick up and manage projects through to completion. The job will require initiative and someone who can think on their feet as well as deal with multiple issues at once. Good working knowledge of Extreme, Cisco, Dell and HPE Switches would be advantageous along with Juniper and palo alto Firewalls. This role is strategically important in the continued development of IT Services in an Enterprise Server Management function that will include troubleshooting on all supported platforms. The role will consist of a high amount of projects, breakfix as well as a diverse amount of tasks. Daily tasks will be to ensure live service is not impacted and daily testing can continue with as little to no downtime as possible. They will also consist of finding ways to eradicate future issues and investigate how the solution could be developed. DETAILED JOB DESCRIPTION: * Day-to-Day Management of the Server Environment including, Performance and system monitoring Patching multiple networks, Image Config/Deployment, Server and Storage support, VMware Administration * Config/Management, System Build, File Storage Management and System Administration. * Operational Server Support and can include troubleshooting of Windows, SCOM, SCCM, Storage & Backup environments as part of your team responsibilities. * Experience of working in controlled Data Centre environments. * Day-to-Day Management of the Network Environment including troubleshooting, config changes, cabling, and proactive monitoring * Day-to-Day Management of the Desktop Environment including troubleshooting, software updates, AV and monitoring * Project engagement and investigating where the current solution could be developed ESSENTIALS SKILLS/QUALIFICATIONS: * 5+ Windows XP/7/10/11 experience * 5+ Windows Server 2012/2016/2019/2022 infrastructure experience, OS install and configuration, imaging, Active Directory knowledge, understanding of Group Policies/DNS/DHCP/DFS etc. * 3+ years of VMWare experience implementing and administering enterprise class VMWare systems * Provide planning, installation, configuring, and upgrading support for vCenter Server and VMWare ESXi * Demonstrated experience and strong aptitude for creating documentation of designs and solutions * Proficient with disaster recovery concepts, implementation, troubleshooting, and performance tuning is strongly preferred * Strong Experience utilizing PowerShell Scripting for virtualization automation * HCI and Hyper-V experience * DELL/HP Converged infrastructure Server. * HPE/DELL Hardware array/Storage and MS Storage spaces direct * Cloud - Azure Infrastructure Trained or knowledge. * Symantec NetBackup, Veeam Backup * Symantec MFA * Technical proficiency in server and storage hardware and software; ability to consult with other IT groups on system designs and support as a recognized technical expert. * Good Knowledge and understanding of Microsoft RDS, WSUS, SCCM, and SCOM. * Hands on experience of supporting Operational activities, monitoring & troubleshooting in all areas of Windows, Storage and Backup infrastructure and workstations. * Understand performance monitoring and be able to produce performance reports. * Stabilizing developed infrastructure solutions using Microsoft methodologies in complex customer environments * Desktop Workstations experience, deploy patches, software upgrades * Security Clearance DESIRABLE SKILLS/QUALIFICATIONS: * Azure Cloud/Oracle Cloud * Left Hand Storage * EMC Networker/Unity * HPe 3PAR, SAN, MSA and StoreOnce * Project Management experience * ITIL Foundation and Transition * Skilled CCNA/CCNP * Linux knowledge and understanding If you have the skills required, please apply now! In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy.
Apr 19, 2024
Contractor
Job Title: SC/DV Infrastructure engineer (Solution Support) Location: Aldermaston, Reading. Rate: £600-610 per day Working hours: standard office hours Inside IR35 - Umbrella contractors only *This role is not suitable for consultants or architects* Holding SC or DV clearance ROLE OVERVIEW: We are looking for highly motivated, customer focused and enthusiastic individual to join the On-Prem Infrastructure team. You will have a clear passion for problem solving and delivering excellent 3rd Line customer support across a multitude of areas; Server and Storage, Networks and Desktop Workstations. You will have proven experience of working with VMWare from version 5 and upwards. You will be able to work independently or as a team player. You should possess good written and verbal communication skills and be able to work with all support teams and suppliers You will be able to explain and demonstrate your current experience as well as pick up and manage projects through to completion. The job will require initiative and someone who can think on their feet as well as deal with multiple issues at once. Good working knowledge of Extreme, Cisco, Dell and HPE Switches would be advantageous along with Juniper and palo alto Firewalls. This role is strategically important in the continued development of IT Services in an Enterprise Server Management function that will include troubleshooting on all supported platforms. The role will consist of a high amount of projects, breakfix as well as a diverse amount of tasks. Daily tasks will be to ensure live service is not impacted and daily testing can continue with as little to no downtime as possible. They will also consist of finding ways to eradicate future issues and investigate how the solution could be developed. DETAILED JOB DESCRIPTION: * Day-to-Day Management of the Server Environment including, Performance and system monitoring Patching multiple networks, Image Config/Deployment, Server and Storage support, VMware Administration * Config/Management, System Build, File Storage Management and System Administration. * Operational Server Support and can include troubleshooting of Windows, SCOM, SCCM, Storage & Backup environments as part of your team responsibilities. * Experience of working in controlled Data Centre environments. * Day-to-Day Management of the Network Environment including troubleshooting, config changes, cabling, and proactive monitoring * Day-to-Day Management of the Desktop Environment including troubleshooting, software updates, AV and monitoring * Project engagement and investigating where the current solution could be developed ESSENTIALS SKILLS/QUALIFICATIONS: * 5+ Windows XP/7/10/11 experience * 5+ Windows Server 2012/2016/2019/2022 infrastructure experience, OS install and configuration, imaging, Active Directory knowledge, understanding of Group Policies/DNS/DHCP/DFS etc. * 3+ years of VMWare experience implementing and administering enterprise class VMWare systems * Provide planning, installation, configuring, and upgrading support for vCenter Server and VMWare ESXi * Demonstrated experience and strong aptitude for creating documentation of designs and solutions * Proficient with disaster recovery concepts, implementation, troubleshooting, and performance tuning is strongly preferred * Strong Experience utilizing PowerShell Scripting for virtualization automation * HCI and Hyper-V experience * DELL/HP Converged infrastructure Server. * HPE/DELL Hardware array/Storage and MS Storage spaces direct * Cloud - Azure Infrastructure Trained or knowledge. * Symantec NetBackup, Veeam Backup * Symantec MFA * Technical proficiency in server and storage hardware and software; ability to consult with other IT groups on system designs and support as a recognized technical expert. * Good Knowledge and understanding of Microsoft RDS, WSUS, SCCM, and SCOM. * Hands on experience of supporting Operational activities, monitoring & troubleshooting in all areas of Windows, Storage and Backup infrastructure and workstations. * Understand performance monitoring and be able to produce performance reports. * Stabilizing developed infrastructure solutions using Microsoft methodologies in complex customer environments * Desktop Workstations experience, deploy patches, software upgrades * Security Clearance DESIRABLE SKILLS/QUALIFICATIONS: * Azure Cloud/Oracle Cloud * Left Hand Storage * EMC Networker/Unity * HPe 3PAR, SAN, MSA and StoreOnce * Project Management experience * ITIL Foundation and Transition * Skilled CCNA/CCNP * Linux knowledge and understanding If you have the skills required, please apply now! In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy.
Role: 3rd Line Support Engineer Salary: 35k - 40k Location Eynsham Summary: This is an exciting opportunity for a 3rd Line Support Engineer to work in a Service Support Team supporting a mix of education and commercial customers. The role involves providing support for customers' on-premises physical and virtualised Windows environments, EE's Freedom Cloud hosted customers, and customers hosted in Microsoft Azure. The nature of the role will require flexible working, and the job holder should be prepared to undertake paid overtime in evenings and weekends if required. Key Responsibilities: To provide a professional technical advisory, diagnostic and repair support service to the customer within a Service Team, via telephone, email, and remote support. To manage all incidents within agreed SLA timescales, escalating where required ensuring that timescales are met. To ensure all support work undertaken is accurately recorded on the Service Management Systems (SMS), ensuring the SMS is kept fully up to date with the status of each ongoing problem To support junior team members in the resolution of incidents. To operate in according with all processes and procedures and to ensure compliance with the defined security policies regarding access to the System Support area and any supported systems. To achieve and maintain Microsoft / other vendor certifications. Occasional requirement to attend customer sites to assist with technical issues or project work. To complete additional ad hoc project work, as required. To assist the Services management team by carrying out reasonable requests for additional duties as and when required. To make recommendations on potential improvements to working practices and performance to improve service levels and customer satisfaction. Key Skills/Experience: At least 5 years' relevant experience working within a support or hosting operations environment Excellent working knowledge of MS Office 365 and Microsoft Server Operating Systems Good working knowledge of: Veeam and other 3rd party backup technologies Virtualisation technologies including VMWare and HyperV VLANs and VPN configuration Server based client services (DHCP, DNS, NPS) PowerShell scripting SAN technologies Server & Infrastructure hardware Desirable Criteria: VMWare Certifications Experience supporting Fortinet / Cisco firewall solutions Microsoft Certifications Experience supporting Microsoft Azure Working knowledge of Apple OS X and IOS Good working knowledge of Imaging and Deployment Tools including SCCM, Intune, Autopilot ITIL Foundation v3 Interpersonal and communications skills Excellent verbal and written communication skills Pro-active approach to work Ability to communicate complex technical issues to non-technical users Able to work unsupervised using your own initiative Willingness to keep abreast of new developments in software and hardware Full clean UK driving licence (desirable) The team currently work a staggered start (shift) pattern to cover Monday to Friday, 8.00am to 6.00pm (excluding bank holidays) with each team member working 37.5 hours per week. Out of hours support will be required on a rotated basis between the hours of 08:00 and 22:00 Monday to Sunday 365 days a year. Shift patterns starting at 7am and finishing at 10pm are anticipated in the future, with the further possibility of 24x7 cover being required, attracting an additional allowance. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Apr 19, 2024
Full time
Role: 3rd Line Support Engineer Salary: 35k - 40k Location Eynsham Summary: This is an exciting opportunity for a 3rd Line Support Engineer to work in a Service Support Team supporting a mix of education and commercial customers. The role involves providing support for customers' on-premises physical and virtualised Windows environments, EE's Freedom Cloud hosted customers, and customers hosted in Microsoft Azure. The nature of the role will require flexible working, and the job holder should be prepared to undertake paid overtime in evenings and weekends if required. Key Responsibilities: To provide a professional technical advisory, diagnostic and repair support service to the customer within a Service Team, via telephone, email, and remote support. To manage all incidents within agreed SLA timescales, escalating where required ensuring that timescales are met. To ensure all support work undertaken is accurately recorded on the Service Management Systems (SMS), ensuring the SMS is kept fully up to date with the status of each ongoing problem To support junior team members in the resolution of incidents. To operate in according with all processes and procedures and to ensure compliance with the defined security policies regarding access to the System Support area and any supported systems. To achieve and maintain Microsoft / other vendor certifications. Occasional requirement to attend customer sites to assist with technical issues or project work. To complete additional ad hoc project work, as required. To assist the Services management team by carrying out reasonable requests for additional duties as and when required. To make recommendations on potential improvements to working practices and performance to improve service levels and customer satisfaction. Key Skills/Experience: At least 5 years' relevant experience working within a support or hosting operations environment Excellent working knowledge of MS Office 365 and Microsoft Server Operating Systems Good working knowledge of: Veeam and other 3rd party backup technologies Virtualisation technologies including VMWare and HyperV VLANs and VPN configuration Server based client services (DHCP, DNS, NPS) PowerShell scripting SAN technologies Server & Infrastructure hardware Desirable Criteria: VMWare Certifications Experience supporting Fortinet / Cisco firewall solutions Microsoft Certifications Experience supporting Microsoft Azure Working knowledge of Apple OS X and IOS Good working knowledge of Imaging and Deployment Tools including SCCM, Intune, Autopilot ITIL Foundation v3 Interpersonal and communications skills Excellent verbal and written communication skills Pro-active approach to work Ability to communicate complex technical issues to non-technical users Able to work unsupervised using your own initiative Willingness to keep abreast of new developments in software and hardware Full clean UK driving licence (desirable) The team currently work a staggered start (shift) pattern to cover Monday to Friday, 8.00am to 6.00pm (excluding bank holidays) with each team member working 37.5 hours per week. Out of hours support will be required on a rotated basis between the hours of 08:00 and 22:00 Monday to Sunday 365 days a year. Shift patterns starting at 7am and finishing at 10pm are anticipated in the future, with the further possibility of 24x7 cover being required, attracting an additional allowance. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
DEERFOOT IT RESOURCES LIMITED
Farnborough, Hampshire
3rd Line Systems Administrator IT Networking & Infrastructure 100% On-Site in Farnborough, GU14 SC Cleared Role (Must be Eligible) up to 40k + Generous Benefits + On-Call Allowance Do you have IT Networking, Infrastructure and System Administration experience, and are you seeking a new job in Farnborough, Surrey? Deerfoot IT Recruitment is working with a leading tech solutions provider who require an experienced 3rd Line Systems Administrator to work on defence related projects. As a Level 3 Systems Administrator, you will provide technical support, ensuring optimal performance of hardware, software and anti-virus solutions within a dynamic defence sector environment. In your first few weeks in this System Administrator role, you can expect to: Act as technical escalation for the 2nd Line System Admins Maintain a patching and upgrade plan for services deployed Provide expert support for networking issues Conduct fault analysis and predictive failure calculations (Problem Management) Own and maintain an up-to-date secure sanitation process within agreed secure locations. To apply for this 3rd Line Systems Administrator role you will have require technical experience as outlined below, alongside extensive experience in Level 2 and Level 3 technical support and administration within ITIL environments. Visualisation: VMware ESXi, vSphere, vCentre Backup and Replication: VEEAM Scripting: Windows and Exchange PowerShell Antivirus Platform: ESET Networking: TCP/IP, WAN/LAN, VLANs, MPLS Network Monitoring Tools: PRTG, Lansweeper etc. Firewall and Switch CLI Configuration OS: Windows 10, Windows Server 2016/2019 Command Line Interfaces You will also need excellent organisation and communication skills, with the ability to work autonomously and meet tight deadlines. You will take an agile approach to multitasking and problem-solving will maintain a high attention to details to manage priorities effectively. You may also have prior experience in defence sector support. You might also hold relevant certifications such as CCNA and JNCIA or ITIL and Windows Certifications. You'll receive a salary of up to 40,000 and a generous benefits package (including private medical, life assurance and lots more) for your knowledge, expertise and flexibility. To apply for this full-time 3rd Line Systems Administrator job in Farnborough, please contact Deerfoot IT Recruitment today. Please also refer any friends or colleagues for this role. Please note you must be eligible for SC Clearance to apply for this position (have been resident in the UK for a minimum of five years). Visa sponsorship is not available for this position. Deerfoot IT Resources Ltd is one of the UK's leading IT Recruitment Agencies, trusted by many of the UK's leading employers. Established in 1997, we have over 25 years of experience as IT Recruitment Specialists. We will never send your CV anywhere without your authorisation and only after you have seen the complete details of this opportunity. Deerfoot is acting as an employment agency for permanent hires. Each time Deerfoot sends a CV to a recruiting client, we donate 1 to The Born Free Foundation phone number removed . Deerfoot is also a climate-action workforce in partnership with Ecologi. Deerfoot IT Resources Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 18, 2024
Full time
3rd Line Systems Administrator IT Networking & Infrastructure 100% On-Site in Farnborough, GU14 SC Cleared Role (Must be Eligible) up to 40k + Generous Benefits + On-Call Allowance Do you have IT Networking, Infrastructure and System Administration experience, and are you seeking a new job in Farnborough, Surrey? Deerfoot IT Recruitment is working with a leading tech solutions provider who require an experienced 3rd Line Systems Administrator to work on defence related projects. As a Level 3 Systems Administrator, you will provide technical support, ensuring optimal performance of hardware, software and anti-virus solutions within a dynamic defence sector environment. In your first few weeks in this System Administrator role, you can expect to: Act as technical escalation for the 2nd Line System Admins Maintain a patching and upgrade plan for services deployed Provide expert support for networking issues Conduct fault analysis and predictive failure calculations (Problem Management) Own and maintain an up-to-date secure sanitation process within agreed secure locations. To apply for this 3rd Line Systems Administrator role you will have require technical experience as outlined below, alongside extensive experience in Level 2 and Level 3 technical support and administration within ITIL environments. Visualisation: VMware ESXi, vSphere, vCentre Backup and Replication: VEEAM Scripting: Windows and Exchange PowerShell Antivirus Platform: ESET Networking: TCP/IP, WAN/LAN, VLANs, MPLS Network Monitoring Tools: PRTG, Lansweeper etc. Firewall and Switch CLI Configuration OS: Windows 10, Windows Server 2016/2019 Command Line Interfaces You will also need excellent organisation and communication skills, with the ability to work autonomously and meet tight deadlines. You will take an agile approach to multitasking and problem-solving will maintain a high attention to details to manage priorities effectively. You may also have prior experience in defence sector support. You might also hold relevant certifications such as CCNA and JNCIA or ITIL and Windows Certifications. You'll receive a salary of up to 40,000 and a generous benefits package (including private medical, life assurance and lots more) for your knowledge, expertise and flexibility. To apply for this full-time 3rd Line Systems Administrator job in Farnborough, please contact Deerfoot IT Recruitment today. Please also refer any friends or colleagues for this role. Please note you must be eligible for SC Clearance to apply for this position (have been resident in the UK for a minimum of five years). Visa sponsorship is not available for this position. Deerfoot IT Resources Ltd is one of the UK's leading IT Recruitment Agencies, trusted by many of the UK's leading employers. Established in 1997, we have over 25 years of experience as IT Recruitment Specialists. We will never send your CV anywhere without your authorisation and only after you have seen the complete details of this opportunity. Deerfoot is acting as an employment agency for permanent hires. Each time Deerfoot sends a CV to a recruiting client, we donate 1 to The Born Free Foundation phone number removed . Deerfoot is also a climate-action workforce in partnership with Ecologi. Deerfoot IT Resources Ltd is acting as an Employment Agency in relation to this vacancy.
Norton Rose Fulbright Llp
Newcastle Upon Tyne, Tyne And Wear
Practice Group / Department: IT Regional - Data Center Job Description We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world's preeminent corporations and financial institutions with a full business law service. As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do. To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. We value difference and actively promote a culture of respect for each individual, encouraging and creating inclusion. Our new hybrid working model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people's health and overall wellbeing. Our Newcastle Office is currently recruiting for a Infrastructure DevOps & Cloud Engineer (12-month FTC). As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do. We celebrate multiple approaches and points of view and believe diversity drives innovation, so we're building a culture where difference is valued. The Team The Infrastructure DevOps & Cloud Solutions Team is a core part of Norton Rose Fulbright's IT Service Delivery organisation provisioning services within EMEA (Europe, Middle East, and Asia). We deliver 24x7 services through our Operations Centre, with direct management of EMEA's 6 Data Centres and Cloud platforms, as well as architecting and implementing new solutions. The services we deliver utilises capabilities from 3rd parties through managed service contracts, as well as the internal core team of cloud and infrastructure experts. The core team are based in two locations, the Newcastle Office, and our London Head Office. The Role We are seeking an experienced Infrastructure DevOps & Cloud Engineer to join our team. As an Infrastructure DevOps & Cloud Engineer you must have a deep and broad knowledge of Microsoft computer platforms and Cloud solutions. Be able to communicate well in both verbal and written form. Norton Rose Fulbright has a Cloud first strategy, so expertise in cloud solutions is essential (Azure experience would be an advantage). In addition, a solid technical background in Windows Server Administration is required as a core responsibility, as this role must provide tier 3 support to the existing on-premises windows infrastructure. Supporting the creation and establishment of new development tools and infrastructure, leveraging expertise in continuous integration, delivery, and deployment (CI/CD), Cloud technologies, Container Orchestration, and Security. Constructing and validating comprehensive CI/CD pipelines to safeguard systems from security threats. Ours is a 24 hour a day operation and candidates will need to be flexible and able to work out of hours as required. As well as working across our UK-based locations, international travel may be required for project delivery. The Infrastructure & Cloud Engineer will be working in a matrix team structure reporting to the EMEA Infrastructure and Cloud Solutions Senior Manager. You will be supporting the IT department evolve our best practices for deploying our solutions both into Microsoft Azure and our on-premises Data Centres. Skills and Experience Required Microsoft Azure Networking (Virtual Networks, Virtual WAN's, Express Routes, Private Links, Checkpoints) Compute (Virtual Machines, Availability Sets, ASR) Security (CIS Benchmark, Key Vaults, AAD, MFA, MS Defender for Cloud) On Premise VMWare 6.7, VMWare Site Recovery Manager (SRM), Windows Server 2012+, Active Directory, Group Policy, HPE Server Infrastructure. Experience in troubleshooting technical problems involving software and operating systems. Infrastructure as Code (IaC) Terraform Scripting (PowerShell, bash) AIOps and Monitoring ScienceLogic PRTG Azure Monitoring Process & Change Control ITIL framework, ITSM with ServiceNow Be able to create technical documentation for the technical audience and fully conversant with the change control precepts and practices. Repository GitHub Azure DevOps Our clients come first and whilst we have a high performance culture and work hard as a team, in return we offer range of competitive benefits including: 25 days hols + Bank hols - Buy up to 5 days GP Service Bupa Healthcare Pension Flexible working Diversity, Equity and Inclusion To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people's health and overall wellbeing. Find more about Diversity, Equity and Inclusion here. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams. We strive to create an inclusive and accessible recruitment process for all candidates. If you require any tailored adjustments or accommodations, please let us know here.
Apr 14, 2024
Full time
Practice Group / Department: IT Regional - Data Center Job Description We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world's preeminent corporations and financial institutions with a full business law service. As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do. To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. We value difference and actively promote a culture of respect for each individual, encouraging and creating inclusion. Our new hybrid working model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people's health and overall wellbeing. Our Newcastle Office is currently recruiting for a Infrastructure DevOps & Cloud Engineer (12-month FTC). As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do. We celebrate multiple approaches and points of view and believe diversity drives innovation, so we're building a culture where difference is valued. The Team The Infrastructure DevOps & Cloud Solutions Team is a core part of Norton Rose Fulbright's IT Service Delivery organisation provisioning services within EMEA (Europe, Middle East, and Asia). We deliver 24x7 services through our Operations Centre, with direct management of EMEA's 6 Data Centres and Cloud platforms, as well as architecting and implementing new solutions. The services we deliver utilises capabilities from 3rd parties through managed service contracts, as well as the internal core team of cloud and infrastructure experts. The core team are based in two locations, the Newcastle Office, and our London Head Office. The Role We are seeking an experienced Infrastructure DevOps & Cloud Engineer to join our team. As an Infrastructure DevOps & Cloud Engineer you must have a deep and broad knowledge of Microsoft computer platforms and Cloud solutions. Be able to communicate well in both verbal and written form. Norton Rose Fulbright has a Cloud first strategy, so expertise in cloud solutions is essential (Azure experience would be an advantage). In addition, a solid technical background in Windows Server Administration is required as a core responsibility, as this role must provide tier 3 support to the existing on-premises windows infrastructure. Supporting the creation and establishment of new development tools and infrastructure, leveraging expertise in continuous integration, delivery, and deployment (CI/CD), Cloud technologies, Container Orchestration, and Security. Constructing and validating comprehensive CI/CD pipelines to safeguard systems from security threats. Ours is a 24 hour a day operation and candidates will need to be flexible and able to work out of hours as required. As well as working across our UK-based locations, international travel may be required for project delivery. The Infrastructure & Cloud Engineer will be working in a matrix team structure reporting to the EMEA Infrastructure and Cloud Solutions Senior Manager. You will be supporting the IT department evolve our best practices for deploying our solutions both into Microsoft Azure and our on-premises Data Centres. Skills and Experience Required Microsoft Azure Networking (Virtual Networks, Virtual WAN's, Express Routes, Private Links, Checkpoints) Compute (Virtual Machines, Availability Sets, ASR) Security (CIS Benchmark, Key Vaults, AAD, MFA, MS Defender for Cloud) On Premise VMWare 6.7, VMWare Site Recovery Manager (SRM), Windows Server 2012+, Active Directory, Group Policy, HPE Server Infrastructure. Experience in troubleshooting technical problems involving software and operating systems. Infrastructure as Code (IaC) Terraform Scripting (PowerShell, bash) AIOps and Monitoring ScienceLogic PRTG Azure Monitoring Process & Change Control ITIL framework, ITSM with ServiceNow Be able to create technical documentation for the technical audience and fully conversant with the change control precepts and practices. Repository GitHub Azure DevOps Our clients come first and whilst we have a high performance culture and work hard as a team, in return we offer range of competitive benefits including: 25 days hols + Bank hols - Buy up to 5 days GP Service Bupa Healthcare Pension Flexible working Diversity, Equity and Inclusion To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people's health and overall wellbeing. Find more about Diversity, Equity and Inclusion here. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams. We strive to create an inclusive and accessible recruitment process for all candidates. If you require any tailored adjustments or accommodations, please let us know here.
this is a fantastic opportunity for an IT Systems Engineer IT Systems Engineer - This is an excellent opportunity for an IT systems Engineer - You will provide 3rd line support of the IT Systems which deliver technical project and change work to support system improvements and modernisation, ensuring that activities are delivered to a high standard and within expected timescales. Responsibilities ? To support and maintain IT infrastructure and applications within the parameters of the Service Level Agreements (SLA's) ? Provide technical expertise to deliver IT change and project work ? To be proactive and self-motivated, strive to continually improve the IT infrastructure ? To create and maintain documentation, policies and procedures to high standards ? Take part in an out of hours roster to maintain 24/7 3rd line support cover ? Test and install new products including enhancements to existing products in both test and live environments. ? Escalation of appropriate faults, failures and modification requests to the relevant parties, ensuring timely and appropriate responses in accordance with service contracts. ? Liaise with and act as technical escalation point for service desk staff. ? To maintain up-to-date technical skills to perform the roll in a dynamic business environment ? To be proactive and self-motivated to continually improve the IT infrastructure ? Troubleshoot bespoke applications, and ensure data integrity between systems ? To conduct regular system checks and ensure that systems are monitored appropriately to allow us to provide a proactive service Essential ? Strong experience working in a 3rd line technical support and project delivery role ? Experience configuring and supporting; ? MS Windows Server 2000 to 2019 ? MS Active Directory ? VMWare ESX 5.5 and later ? Citrix XenApp 6.5 ? AWS eC2/VPC/VPN ? Infrastructure automation (Cloudformation/Terraform) ? Powershell scripting ? Scripted Windows/Application configuration ? Nagios core ? IT Security ? MS SQL Server ? Enterprise AntiVirus systems ? Backup solutions ? Infrastructure management toolsets ? Good understanding of data networking, LAN/WAN & TCP/IP environment ? Good communication and planning skills ? Experience of working to ITIL ? Comfortable working on own initiative and as part of a team ? Data storage solutions NAS/SAN Project delivery experience Desirable ? Citrix XenApp 7.x experience & qualification ? Cisco Networking ? Veeam backup and replication ? Cisco Umbrella ? Cisco Meraki ? Fortigate Firewall configuration ? Veritas Backup Exec ? BizTalk administration and configuration ? MSMQ ? Microsoft Dynamics CRM ? McAfee and Avast anti-virus systems ? Solarwinds nCentral toolset ? Google for business experience ? Knowledge of IT security principles and best practices ? Infrastructure design experience ? Linux experience ? Containers - Docker ? Transact-SQL ? ITIL V3 Foundation certified ? HP 3Par SAN ? Telephony systems knowledge
Oct 02, 2021
Full time
this is a fantastic opportunity for an IT Systems Engineer IT Systems Engineer - This is an excellent opportunity for an IT systems Engineer - You will provide 3rd line support of the IT Systems which deliver technical project and change work to support system improvements and modernisation, ensuring that activities are delivered to a high standard and within expected timescales. Responsibilities ? To support and maintain IT infrastructure and applications within the parameters of the Service Level Agreements (SLA's) ? Provide technical expertise to deliver IT change and project work ? To be proactive and self-motivated, strive to continually improve the IT infrastructure ? To create and maintain documentation, policies and procedures to high standards ? Take part in an out of hours roster to maintain 24/7 3rd line support cover ? Test and install new products including enhancements to existing products in both test and live environments. ? Escalation of appropriate faults, failures and modification requests to the relevant parties, ensuring timely and appropriate responses in accordance with service contracts. ? Liaise with and act as technical escalation point for service desk staff. ? To maintain up-to-date technical skills to perform the roll in a dynamic business environment ? To be proactive and self-motivated to continually improve the IT infrastructure ? Troubleshoot bespoke applications, and ensure data integrity between systems ? To conduct regular system checks and ensure that systems are monitored appropriately to allow us to provide a proactive service Essential ? Strong experience working in a 3rd line technical support and project delivery role ? Experience configuring and supporting; ? MS Windows Server 2000 to 2019 ? MS Active Directory ? VMWare ESX 5.5 and later ? Citrix XenApp 6.5 ? AWS eC2/VPC/VPN ? Infrastructure automation (Cloudformation/Terraform) ? Powershell scripting ? Scripted Windows/Application configuration ? Nagios core ? IT Security ? MS SQL Server ? Enterprise AntiVirus systems ? Backup solutions ? Infrastructure management toolsets ? Good understanding of data networking, LAN/WAN & TCP/IP environment ? Good communication and planning skills ? Experience of working to ITIL ? Comfortable working on own initiative and as part of a team ? Data storage solutions NAS/SAN Project delivery experience Desirable ? Citrix XenApp 7.x experience & qualification ? Cisco Networking ? Veeam backup and replication ? Cisco Umbrella ? Cisco Meraki ? Fortigate Firewall configuration ? Veritas Backup Exec ? BizTalk administration and configuration ? MSMQ ? Microsoft Dynamics CRM ? McAfee and Avast anti-virus systems ? Solarwinds nCentral toolset ? Google for business experience ? Knowledge of IT security principles and best practices ? Infrastructure design experience ? Linux experience ? Containers - Docker ? Transact-SQL ? ITIL V3 Foundation certified ? HP 3Par SAN ? Telephony systems knowledge
IT Service Desk - Microsoft/Active Directory/2nd Line Support
Recruiting immediately and on a permanent basis, for a client located near High Wycombe, who require an IT Service Desk Support Analyst, that has previous experience of working within a help desk environment. This role involves working a '4 on 4 off' shift pattern, on a 24/7 basis (days/nights/weekends).
In return for your skills, our client can offer fully funded training and development (Microsoft qualifications), company incentives, bonus and great career progression.
Due to the level of this role, it would be suitable for a recent graduate and someone in the early stages of their career.
Role summary:
* Proactive Remote Management of customer core infrastructures
* Providing 1st and 2nd line troubleshooting on all Desktop/Server/Network issues
* Supporting Data Centre Hosting & Cloud Services
* Supporting Security Services
* Supporting Telephone support services
* Working with 3rd party partners to aid in the resolution of incidents
Typical Qualifications / Experience required:
* Excellent customer focus skills
* Worked in a NOC/Service Desk arena (Ideally)
* Broad Microsoft Skills
* Base Networking/Security Skills
* Microsoft Windows 7.
* Microsoft Office 2010 / 2007 (particularly Word, Excel, Outlook).
* Experience of Microsoft Windows Networking technologies.
* MS Windows Server 2008 Active Directory administration.
* Microsoft Exchange Server 2010 / 2007 administration.
Bonus qualifications/knowledge:
* Virtualisation skills
* Basic Storage/SAN skills
* Citrix XenApp 5
* VMware ESXi 4, vSphere 4
* Exposure to Monitoring Technologies
* SQL exposure
* PowerShell usage-basic scripting
* SAN storage technologies
* CISCO IP Telephony
* ITIL v3 Foundation
In return for your experience, you will be offered a competitive basic salary, with an uplift for shift allowance, as well as excellent company benefits and fantastic career development opportunities.
In order to be considered for the role, please send your most recent CV and your application will be considered.
IT Service Desk - Microsoft/Active Directory/2nd Line Support
Project People Ltd is acting as an Employment Agency in relation to this vacancy
Sep 09, 2016
IT Service Desk - Microsoft/Active Directory/2nd Line Support
Recruiting immediately and on a permanent basis, for a client located near High Wycombe, who require an IT Service Desk Support Analyst, that has previous experience of working within a help desk environment. This role involves working a '4 on 4 off' shift pattern, on a 24/7 basis (days/nights/weekends).
In return for your skills, our client can offer fully funded training and development (Microsoft qualifications), company incentives, bonus and great career progression.
Due to the level of this role, it would be suitable for a recent graduate and someone in the early stages of their career.
Role summary:
* Proactive Remote Management of customer core infrastructures
* Providing 1st and 2nd line troubleshooting on all Desktop/Server/Network issues
* Supporting Data Centre Hosting & Cloud Services
* Supporting Security Services
* Supporting Telephone support services
* Working with 3rd party partners to aid in the resolution of incidents
Typical Qualifications / Experience required:
* Excellent customer focus skills
* Worked in a NOC/Service Desk arena (Ideally)
* Broad Microsoft Skills
* Base Networking/Security Skills
* Microsoft Windows 7.
* Microsoft Office 2010 / 2007 (particularly Word, Excel, Outlook).
* Experience of Microsoft Windows Networking technologies.
* MS Windows Server 2008 Active Directory administration.
* Microsoft Exchange Server 2010 / 2007 administration.
Bonus qualifications/knowledge:
* Virtualisation skills
* Basic Storage/SAN skills
* Citrix XenApp 5
* VMware ESXi 4, vSphere 4
* Exposure to Monitoring Technologies
* SQL exposure
* PowerShell usage-basic scripting
* SAN storage technologies
* CISCO IP Telephony
* ITIL v3 Foundation
In return for your experience, you will be offered a competitive basic salary, with an uplift for shift allowance, as well as excellent company benefits and fantastic career development opportunities.
In order to be considered for the role, please send your most recent CV and your application will be considered.
IT Service Desk - Microsoft/Active Directory/2nd Line Support
Project People Ltd is acting as an Employment Agency in relation to this vacancy
Are you an experienced engineer with project implementation experience based on clould technologies using MS Office 365 and Azure?
In short my client are moving to cloud based tecnolgies and with this currently have a number of major projects. Part of your job will be to take their current email systems and move them across to Office 365, take their current QA Testing systems and move them to Azure. Once this is complete other projects will come thick and fast, relying heavlily on your skills focused around Office 365 and Azure. Day to day duties will involve BAU, Roadmaps, monitioting and support.
Description:
As part of a 3rd line infrastructure support/project implementation team this role will involve configuring, managing, monitoring and supporting VMWare hypervisor, NetApp storage and HP compute and Microsoft Cloud technologies. This role will be reporting into the IT Infrastructure Team Leader. For this role, a background in supporting Microsoft Server environments and enterprise software is required; for example, Microsoft Server O/S, Exchange, SharePoint, Active Directory, SCCM, and MDT. Azure and Office 365 implementation experience would be beneficial. Experience of working as part of a project implementation team is also an advantage.
What are my main activities:
• Ensure the server estate is available 100% of the time, excluding planned outages
• Undertake a successful DR test is carried out annually
• Ensure the estate is resilient and is running as efficiently as possible
• Make roadmap recommendations as to improvements in the infrastructure
• Diligently carry out and report on capacity
• Lead the business in terms of networking and new technologies
• Occasional visits to key sites will be required to investigate/improve the store infrastructure
• Occasional requirement to be available for out of hours on-call
Qualifications:
• SCCM & MDT
• Azure AD, Azure IAAS and Office 365 implementation experience
• Microsoft Windows Server and Enterprise Software support experience
• Microsoft Server 2003/2008/2012 O/S
• Exchange 2010/2013 (hybrid Exchange environments would be an advantage)
• SharePoint 2007/2010/2013
Nice to have
• VMWare vSphere v5.1 and above implementation and management experience (v6 experience would be an advantage)
• VMWare application resilience, capacity management, upgrades, performance monitoring and tuning
• HP Server Hardware (ProLiant DL and Blade server) implementation and support
• Active Directory & Group Policy Management
• Extensive PowerShell scripting capability
• ITIL Foundation V3
• VMWare VCP and Microsoft MCP as a minimum
• Experience of supporting Enterprise grade SAN storage (e.g. HP, EMC, NetApp)
Sep 09, 2016
Are you an experienced engineer with project implementation experience based on clould technologies using MS Office 365 and Azure?
In short my client are moving to cloud based tecnolgies and with this currently have a number of major projects. Part of your job will be to take their current email systems and move them across to Office 365, take their current QA Testing systems and move them to Azure. Once this is complete other projects will come thick and fast, relying heavlily on your skills focused around Office 365 and Azure. Day to day duties will involve BAU, Roadmaps, monitioting and support.
Description:
As part of a 3rd line infrastructure support/project implementation team this role will involve configuring, managing, monitoring and supporting VMWare hypervisor, NetApp storage and HP compute and Microsoft Cloud technologies. This role will be reporting into the IT Infrastructure Team Leader. For this role, a background in supporting Microsoft Server environments and enterprise software is required; for example, Microsoft Server O/S, Exchange, SharePoint, Active Directory, SCCM, and MDT. Azure and Office 365 implementation experience would be beneficial. Experience of working as part of a project implementation team is also an advantage.
What are my main activities:
• Ensure the server estate is available 100% of the time, excluding planned outages
• Undertake a successful DR test is carried out annually
• Ensure the estate is resilient and is running as efficiently as possible
• Make roadmap recommendations as to improvements in the infrastructure
• Diligently carry out and report on capacity
• Lead the business in terms of networking and new technologies
• Occasional visits to key sites will be required to investigate/improve the store infrastructure
• Occasional requirement to be available for out of hours on-call
Qualifications:
• SCCM & MDT
• Azure AD, Azure IAAS and Office 365 implementation experience
• Microsoft Windows Server and Enterprise Software support experience
• Microsoft Server 2003/2008/2012 O/S
• Exchange 2010/2013 (hybrid Exchange environments would be an advantage)
• SharePoint 2007/2010/2013
Nice to have
• VMWare vSphere v5.1 and above implementation and management experience (v6 experience would be an advantage)
• VMWare application resilience, capacity management, upgrades, performance monitoring and tuning
• HP Server Hardware (ProLiant DL and Blade server) implementation and support
• Active Directory & Group Policy Management
• Extensive PowerShell scripting capability
• ITIL Foundation V3
• VMWare VCP and Microsoft MCP as a minimum
• Experience of supporting Enterprise grade SAN storage (e.g. HP, EMC, NetApp)
Are you an experienced engineer with project implementation experience based on clould technologies using MS Office 365 and Azure?
In short my client are moving to cloud based tecnolgies and with this currently have a number of major projects. Part of your job will be to take their current email systems and move them across to Office 365, take their current QA Testing systems and move them to Azure. Once this is complete other projects will come thick and fast, relying heavlily on your skills focused around Office 365 and Azure. Day to day duties will involve BAU, Roadmaps, monitioting and support.
Description:
As part of a 3rd line infrastructure support/project implementation team this role will involve configuring, managing, monitoring and supporting VMWare hypervisor, NetApp storage and HP compute and Microsoft Cloud technologies. This role will be reporting into the IT Infrastructure Team Leader. For this role, a background in supporting Microsoft Server environments and enterprise software is required; for example, Microsoft Server O/S, Exchange, SharePoint, Active Directory, SCCM, and MDT. Azure and Office 365 implementation experience would be beneficial. Experience of working as part of a project implementation team is also an advantage.
What are my main activities:
• Ensure the server estate is available 100% of the time, excluding planned outages
• Undertake a successful DR test is carried out annually
• Ensure the estate is resilient and is running as efficiently as possible
• Make roadmap recommendations as to improvements in the infrastructure
• Diligently carry out and report on capacity
• Lead the business in terms of networking and new technologies
• Occasional visits to key sites will be required to investigate/improve the store infrastructure
• Occasional requirement to be available for out of hours on-call
Qualifications:
• SCCM & MDT
• Azure AD, Azure IAAS and Office 365 implementation experience
• Microsoft Windows Server and Enterprise Software support experience
• Microsoft Server 2003/2008/2012 O/S
• Exchange 2010/2013 (hybrid Exchange environments would be an advantage)
• SharePoint 2007/2010/2013
Nice to have
• VMWare vSphere v5.1 and above implementation and management experience (v6 experience would be an advantage)
• VMWare application resilience, capacity management, upgrades, performance monitoring and tuning
• HP Server Hardware (ProLiant DL and Blade server) implementation and support
• Active Directory & Group Policy Management
• Extensive PowerShell scripting capability
• ITIL Foundation V3
• VMWare VCP and Microsoft MCP as a minimum
• Experience of supporting Enterprise grade SAN storage (e.g. HP, EMC, NetApp)
Sep 09, 2016
Are you an experienced engineer with project implementation experience based on clould technologies using MS Office 365 and Azure?
In short my client are moving to cloud based tecnolgies and with this currently have a number of major projects. Part of your job will be to take their current email systems and move them across to Office 365, take their current QA Testing systems and move them to Azure. Once this is complete other projects will come thick and fast, relying heavlily on your skills focused around Office 365 and Azure. Day to day duties will involve BAU, Roadmaps, monitioting and support.
Description:
As part of a 3rd line infrastructure support/project implementation team this role will involve configuring, managing, monitoring and supporting VMWare hypervisor, NetApp storage and HP compute and Microsoft Cloud technologies. This role will be reporting into the IT Infrastructure Team Leader. For this role, a background in supporting Microsoft Server environments and enterprise software is required; for example, Microsoft Server O/S, Exchange, SharePoint, Active Directory, SCCM, and MDT. Azure and Office 365 implementation experience would be beneficial. Experience of working as part of a project implementation team is also an advantage.
What are my main activities:
• Ensure the server estate is available 100% of the time, excluding planned outages
• Undertake a successful DR test is carried out annually
• Ensure the estate is resilient and is running as efficiently as possible
• Make roadmap recommendations as to improvements in the infrastructure
• Diligently carry out and report on capacity
• Lead the business in terms of networking and new technologies
• Occasional visits to key sites will be required to investigate/improve the store infrastructure
• Occasional requirement to be available for out of hours on-call
Qualifications:
• SCCM & MDT
• Azure AD, Azure IAAS and Office 365 implementation experience
• Microsoft Windows Server and Enterprise Software support experience
• Microsoft Server 2003/2008/2012 O/S
• Exchange 2010/2013 (hybrid Exchange environments would be an advantage)
• SharePoint 2007/2010/2013
Nice to have
• VMWare vSphere v5.1 and above implementation and management experience (v6 experience would be an advantage)
• VMWare application resilience, capacity management, upgrades, performance monitoring and tuning
• HP Server Hardware (ProLiant DL and Blade server) implementation and support
• Active Directory & Group Policy Management
• Extensive PowerShell scripting capability
• ITIL Foundation V3
• VMWare VCP and Microsoft MCP as a minimum
• Experience of supporting Enterprise grade SAN storage (e.g. HP, EMC, NetApp)
IT Service Desk - Microsoft/Active Directory/2nd Line Support
Recruiting immediately and on a permanent basis, for a client located near High Wycombe, who require an IT Service Desk Support Analyst, that has previous experience of working within a help desk environment. This role involves working a '4 on 4 off' shift pattern, on a 24/7 basis (days/nights/weekends).
In return for your skills, our client can offer fully funded training and development (Microsoft qualifications), company incentives, bonus and great career progression.
Due to the level of this role, it would be suitable for a recent graduate and someone in the early stages of their career.
Role summary:
* Proactive Remote Management of customer core infrastructures
* Providing 1st and 2nd line troubleshooting on all Desktop/Server/Network issues
* Supporting Data Centre Hosting & Cloud Services
* Supporting Security Services
* Supporting Telephone support services
* Working with 3rd party partners to aid in the resolution of incidents
Typical Qualifications / Experience required:
* Excellent customer focus skills
* Worked in a NOC/Service Desk arena (Ideally)
* Broad Microsoft Skills
* Base Networking/Security Skills
* Microsoft Windows 7.
* Microsoft Office 2010 / 2007 (particularly Word, Excel, Outlook).
* Experience of Microsoft Windows Networking technologies.
* MS Windows Server 2008 Active Directory administration.
* Microsoft Exchange Server 2010 / 2007 administration.
Bonus qualifications/knowledge:
* Virtualisation skills
* Basic Storage/SAN skills
* Citrix XenApp 5
* VMware ESXi 4, vSphere 4
* Exposure to Monitoring Technologies
* SQL exposure
* PowerShell usage-basic scripting
* SAN storage technologies
* CISCO IP Telephony
* ITIL v3 Foundation
In return for your experience, you will be offered a competitive basic salary, with an uplift for shift allowance, as well as excellent company benefits and fantastic career development opportunities.
In order to be considered for the role, please send your most recent CV and your application will be considered.
IT Service Desk - Microsoft/Active Directory/2nd Line Support
Project People Ltd is acting as an Employment Agency in relation to this vacancy
Sep 09, 2016
IT Service Desk - Microsoft/Active Directory/2nd Line Support
Recruiting immediately and on a permanent basis, for a client located near High Wycombe, who require an IT Service Desk Support Analyst, that has previous experience of working within a help desk environment. This role involves working a '4 on 4 off' shift pattern, on a 24/7 basis (days/nights/weekends).
In return for your skills, our client can offer fully funded training and development (Microsoft qualifications), company incentives, bonus and great career progression.
Due to the level of this role, it would be suitable for a recent graduate and someone in the early stages of their career.
Role summary:
* Proactive Remote Management of customer core infrastructures
* Providing 1st and 2nd line troubleshooting on all Desktop/Server/Network issues
* Supporting Data Centre Hosting & Cloud Services
* Supporting Security Services
* Supporting Telephone support services
* Working with 3rd party partners to aid in the resolution of incidents
Typical Qualifications / Experience required:
* Excellent customer focus skills
* Worked in a NOC/Service Desk arena (Ideally)
* Broad Microsoft Skills
* Base Networking/Security Skills
* Microsoft Windows 7.
* Microsoft Office 2010 / 2007 (particularly Word, Excel, Outlook).
* Experience of Microsoft Windows Networking technologies.
* MS Windows Server 2008 Active Directory administration.
* Microsoft Exchange Server 2010 / 2007 administration.
Bonus qualifications/knowledge:
* Virtualisation skills
* Basic Storage/SAN skills
* Citrix XenApp 5
* VMware ESXi 4, vSphere 4
* Exposure to Monitoring Technologies
* SQL exposure
* PowerShell usage-basic scripting
* SAN storage technologies
* CISCO IP Telephony
* ITIL v3 Foundation
In return for your experience, you will be offered a competitive basic salary, with an uplift for shift allowance, as well as excellent company benefits and fantastic career development opportunities.
In order to be considered for the role, please send your most recent CV and your application will be considered.
IT Service Desk - Microsoft/Active Directory/2nd Line Support
Project People Ltd is acting as an Employment Agency in relation to this vacancy
IT Service Desk - Microsoft/Active Directory/2nd Line Support
Recruiting immediately and on a permanent basis, for a client located near High Wycombe, who require an IT Service Desk Support Analyst, that has previous experience of working within a help desk environment. This role involves working a '4 on 4 off' shift pattern, on a 24/7 basis (days/nights/weekends).
In return for your skills, our client can offer fully funded training and development (Microsoft qualifications), company incentives, bonus and great career progression.
Due to the level of this role, it would be suitable for a recent graduate and someone in the early stages of their career.
Role summary:
* Proactive Remote Management of customer core infrastructures
* Providing 1st and 2nd line troubleshooting on all Desktop/Server/Network issues
* Supporting Data Centre Hosting & Cloud Services
* Supporting Security Services
* Supporting Telephone support services
* Working with 3rd party partners to aid in the resolution of incidents
Typical Qualifications / Experience required:
* Excellent customer focus skills
* Worked in a NOC/Service Desk arena (Ideally)
* Broad Microsoft Skills
* Base Networking/Security Skills
* Microsoft Windows 7.
* Microsoft Office 2010 / 2007 (particularly Word, Excel, Outlook).
* Experience of Microsoft Windows Networking technologies.
* MS Windows Server 2008 Active Directory administration.
* Microsoft Exchange Server 2010 / 2007 administration.
Bonus qualifications/knowledge:
* Virtualisation skills
* Basic Storage/SAN skills
* Citrix XenApp 5
* VMware ESXi 4, vSphere 4
* Exposure to Monitoring Technologies
* SQL exposure
* PowerShell usage-basic scripting
* SAN storage technologies
* CISCO IP Telephony
* ITIL v3 Foundation
In return for your experience, you will be offered a competitive basic salary, with an uplift for shift allowance, as well as excellent company benefits and fantastic career development opportunities.
In order to be considered for the role, please send your most recent CV and your application will be considered.
IT Service Desk - Microsoft/Active Directory/2nd Line Support
Project People Ltd is acting as an Employment Agency in relation to this vacancy
Sep 09, 2016
IT Service Desk - Microsoft/Active Directory/2nd Line Support
Recruiting immediately and on a permanent basis, for a client located near High Wycombe, who require an IT Service Desk Support Analyst, that has previous experience of working within a help desk environment. This role involves working a '4 on 4 off' shift pattern, on a 24/7 basis (days/nights/weekends).
In return for your skills, our client can offer fully funded training and development (Microsoft qualifications), company incentives, bonus and great career progression.
Due to the level of this role, it would be suitable for a recent graduate and someone in the early stages of their career.
Role summary:
* Proactive Remote Management of customer core infrastructures
* Providing 1st and 2nd line troubleshooting on all Desktop/Server/Network issues
* Supporting Data Centre Hosting & Cloud Services
* Supporting Security Services
* Supporting Telephone support services
* Working with 3rd party partners to aid in the resolution of incidents
Typical Qualifications / Experience required:
* Excellent customer focus skills
* Worked in a NOC/Service Desk arena (Ideally)
* Broad Microsoft Skills
* Base Networking/Security Skills
* Microsoft Windows 7.
* Microsoft Office 2010 / 2007 (particularly Word, Excel, Outlook).
* Experience of Microsoft Windows Networking technologies.
* MS Windows Server 2008 Active Directory administration.
* Microsoft Exchange Server 2010 / 2007 administration.
Bonus qualifications/knowledge:
* Virtualisation skills
* Basic Storage/SAN skills
* Citrix XenApp 5
* VMware ESXi 4, vSphere 4
* Exposure to Monitoring Technologies
* SQL exposure
* PowerShell usage-basic scripting
* SAN storage technologies
* CISCO IP Telephony
* ITIL v3 Foundation
In return for your experience, you will be offered a competitive basic salary, with an uplift for shift allowance, as well as excellent company benefits and fantastic career development opportunities.
In order to be considered for the role, please send your most recent CV and your application will be considered.
IT Service Desk - Microsoft/Active Directory/2nd Line Support
Project People Ltd is acting as an Employment Agency in relation to this vacancy
3 rd Line Support Analyst Our Client is an established IT solutions provider and offer a wide range of IT related services. Due to expansion, they are looking to recruit a 3 rd Line Support Analyst to join their growing team. The Role This position is primarily based at our clients HQ in Handforth, Wilmslow, however site visits to customers across the UK may be necessary The Service Desk operate on a shift structure with shifts covering between 07:00 and 18:00 Candidates will possess experience of providing 3rd line support within a Service Desk or Helpdesk environment, where you have supported Windows, VMWare, Citrix or Cisco. Candidates will possess excellent communication skills, be self-motivated and ambitious, and who thrive in a fast paced environment. You will get the opportunity to work in an ITIL environment, with the opportunity for career development. This role requires a full, clean driving license. Experience/qualifications Essential Microsoft Exchange 2010/2013 Spam filtering technologies PowerShell Microsoft AD, DHCP, DNS, DFS, Profiles, Group Policy Windows Server 2003 R2, 2008 R2, 2012 R2 Hypervisor technology specifically VMWare & Hyper-V Networking (Cisco, Juniper, WatchGuard) Desirable Citrix XenApp & Microsoft RDS ITIL V3 Foundation IBM Hardware Microsoft SQL Server 2008 & 2012 Desirable Certifications MCSE: Server Infrastructure MCSE: Desktop Infrastructure MCSE: Messaging (Office 365) Personal Skills: Excellent customer service skills and a professional telephone manner are essential in this customer facing role. Decision making with an analytical mind-set Teamwork Excellent time management skills Self-motivated Planning and Organisation Genuine enthusiasm for working with technology Experience: Minimum of 2 years' experience working at a 3 rd line level in a customer facing role. About the company 'We are based in Handforth, near Manchester. We are an established IT solutions provider, and offer a wide range of IT related services. Our technology partnerships include: SAP Gold Business Partner, Microsoft Gold Partner, VMware Enterprise Partner, Veeam Enterprise Partner, IBM Premier Business Partner and Citrix Silver Partner. We offer excellent prospects for the right candidate within a successful, very well established company. Please note that due to the volume of interest we experience for our vacancies, we are unable to respond to every applicant. Therefore if you do not hear back from us within six weeks of submitting your CV, please take it that unfortunately you have not been successful on this occasion.' How to Apply Please attach an up to date CV to the link provided and our client will be in direct contact.
Feb 21, 2016
3 rd Line Support Analyst Our Client is an established IT solutions provider and offer a wide range of IT related services. Due to expansion, they are looking to recruit a 3 rd Line Support Analyst to join their growing team. The Role This position is primarily based at our clients HQ in Handforth, Wilmslow, however site visits to customers across the UK may be necessary The Service Desk operate on a shift structure with shifts covering between 07:00 and 18:00 Candidates will possess experience of providing 3rd line support within a Service Desk or Helpdesk environment, where you have supported Windows, VMWare, Citrix or Cisco. Candidates will possess excellent communication skills, be self-motivated and ambitious, and who thrive in a fast paced environment. You will get the opportunity to work in an ITIL environment, with the opportunity for career development. This role requires a full, clean driving license. Experience/qualifications Essential Microsoft Exchange 2010/2013 Spam filtering technologies PowerShell Microsoft AD, DHCP, DNS, DFS, Profiles, Group Policy Windows Server 2003 R2, 2008 R2, 2012 R2 Hypervisor technology specifically VMWare & Hyper-V Networking (Cisco, Juniper, WatchGuard) Desirable Citrix XenApp & Microsoft RDS ITIL V3 Foundation IBM Hardware Microsoft SQL Server 2008 & 2012 Desirable Certifications MCSE: Server Infrastructure MCSE: Desktop Infrastructure MCSE: Messaging (Office 365) Personal Skills: Excellent customer service skills and a professional telephone manner are essential in this customer facing role. Decision making with an analytical mind-set Teamwork Excellent time management skills Self-motivated Planning and Organisation Genuine enthusiasm for working with technology Experience: Minimum of 2 years' experience working at a 3 rd line level in a customer facing role. About the company 'We are based in Handforth, near Manchester. We are an established IT solutions provider, and offer a wide range of IT related services. Our technology partnerships include: SAP Gold Business Partner, Microsoft Gold Partner, VMware Enterprise Partner, Veeam Enterprise Partner, IBM Premier Business Partner and Citrix Silver Partner. We offer excellent prospects for the right candidate within a successful, very well established company. Please note that due to the volume of interest we experience for our vacancies, we are unable to respond to every applicant. Therefore if you do not hear back from us within six weeks of submitting your CV, please take it that unfortunately you have not been successful on this occasion.' How to Apply Please attach an up to date CV to the link provided and our client will be in direct contact.